DirectBuy Reviews

I am writing this to protect other people from becoming an other victim of Directbuy. This company is a scam. Don’t waste your time and money with them. I paid $5000.00 for my membership but when I realized that I was actually paying more when buying from them than from retailers I canceled my membership. Of course they didn’t give me my money back. They are liars that will rob your money.

DirectBuy are bunch of liars, cheaters, stealers with high power tactics to sign up their customers in membership and charge you $ 5000 like Timeshare business... Once signed up their membership, they blackmail you if membership is cancelled as they threaten to ruin our credit history... We never bought anything from their any of their so called store as we felt their business practices were unethical, unprofessional and illegitimates... We strongly suggest that Canada/USA regulatory authorities should look into DirectBuy business practices and bring them to justice as they have ripped lots of innocent people of their hard earned money..!!

I've been a member of DirectBuy since 2015. This year, we decided to remodel a few bathrooms in our home and to also replace some furniture. We placed several orders for items from different vendors through the DirectBuy website. My dissatisfaction is with the estimated delivery date that DirectBuy publishes after you place an order, the lack of transparency around this information, the lack of systems in place to keep this date updated, and the poor customer service experience when expressing my frustration.

I would like to thank Crystal, in the Escalations department. Crystal is an outstanding employee. Crystal went over and above to help me with these orders. I would give her more than the highest rating score. Crystal was not the first person I talk to about these orders. I called a lot.

I have been with DirectBuy for over 10 years. I used to be able to go to a store in Gurnee, IL to check prices on things. So I knew what the wholesale price was. Now their prices are not wholesale anymore. They are most of the time higher than retail. I would not recommend joining DirectBuy anymore. They have been sued for being a scam, they lost to the tune of $500,000, and now they are trying to get it back by selling retail, instead of wholesale. The refrigerator I was looking at was $1844.00 on Direct Buy, and $1797 at Lowes, $1699.00 at Home Depot. Go buy retail, and save the Direct Buy yearly fee.

I have been a member since 2007 and for the first few years I was an avid supporter of DB. Once they started closing brick & mortar that was the end. Pricing has been better in the open market once you add all the DB fees, orders go unfulfilled and now shipping is a new way of profit for DB. Example of orders that go unfulfilled- I placed an order for a $800 sound bar which had a retail rice of over $1000. in October of 2020, I received four shipping delays on the item only after I emailed them every time first. The final delay caused me to cancel the order because the new shipping date was now going to be end of May 2021. Seven months later the price on street was now the same so I cancelled.

In January 2021 we ordered 4 tables, a sectional sofa, 2 chairs and 6 barstools. 2 months later, we have received the tables, 1 with damaged leg that DirectBuy has not provided resolution. The barstools had to be cancelled due to DirectBuy not being able to define a delivery date. Originally 4-6 weeks turned into 3 months, turned into "we don't know". The sectional sofa and chairs originally had a delivery of March 17th, with a new expected delivery date of May 30th. Will not place another order with DirectBuy and I would recommend that nobody else does either.

At one time, we referred customers to Direct Buy monthly. Our recent experience has been nothing but frustration. When contacting concierge, no one has an answer, they promise to call back but no one does (twice in past 3 months). We are planning kitchen renovation and could not use DB. The rep called us once to connect originally and never initiated another call. After two months, we have four cupboard doors sent to us but no design or quote to for compare with other vendors. They couldn’t even give us an estimate.

We were have an exasperating experience with our order for an entire kitchen of appliances. We were given a date for delivery and it was changed four times! Finally we had to cancel the Direct Buy appliances and we requested a refund on our membership. After about 12 calls, often people were supposed to call us back and did not. Crystal helped us in one call. She was professional and you are lucky to have her! She took care of all our needs. After she refunded our appliances, she refunded our membership. She even continued our membership through August, since we had a long history of being a member of DB. After Crystal helped us, we may reconsider and rejoin in the future! Stephen ** Member# **

We joined DB in 2009. At best it has been a mediocre experience. They claim “wholesale prices” which On occasion is true BUT after adding the “handling” and shipping fees you may be able to find the same item cheaper elsewhere. With a bit of wrangling you can get them to lower the quote, but it ends up being a lot of work between emailing back and forth and providing your Backup documentation. In general we have ultimately saved money but we’ve also have rehabbed 3 homes in that time. Unless you plan to do something similar with an investment that n the hundreds of thousands don’t consider it. DB closed its showrooms and filed for CH 11 which was no surprise.

Crystal helped me out with an issue with an incorrect item. She was ALWAYS courteous and polite and went out of her way to fix the issue. She always followed up with me and did not give up until the issue was resolved. Amazing customer service Crystal. Thank you:)

I've been a DirectBuy customer for a few years. Watched them close their local catalogue centers. I have saved money on purchases through including office furniture, appliances and a couch. Some items I purchased needed warranty work. DirectBuy sent me instructions on how to ship my items directly to the manufacturer. When the repairs were complete, DirectBuy sent the items to the wrong address. So my repaired item has been sitting in a warehouse for two months. DirectBuy states they are working on getting it to me. The delivery company is saying they have no change orders from DirectBuy and cannot ship the item till DirectBuy pays for it. In the meantime, DirectBuy does not answer emails and phone calls get nowhere. I requested to speak to anyone in a supervisor or management role. Amazingly, no one can put any of those people on the phone.

I had purchased numerous lights on DirectBuy website. Every time I checked out the they would charge the price of the item + tax with statement of ZERO shipping charge + Zero service charge. Now I noticed that they adjust the amount charge the next day or so to almost ONE THIRD of the charges. I called and asked how they can add onto the charges, and they state they apologize, but they do not know the shipping charge till know zip code. I informed them that many sites have a zip code shipping calculator on their check out site, but still, why do they still state ZERO for delivery charge when they are going to add it later, as well as, a handling charge. They NEVER indicate on checkout that there will be additional charges.

Every order...never once arrive on time...give you a date...and then doesn't arrive... Delayed 2 weeks...then doesn't arrive...delayed again...sure blame COVID...that's the easy thing to do. No wonder this company went outta business already. LAAAAME!

I am surprised that this company is not out of business yet. The complete lack of organization and non-existent customer service makes any purchase both frustrating and painful. Once you are trapped into joining 'The Club' then you tolerate the poor system and services to try to recover your initial outlay. I purchased an Espresso Machine through their online portal. It was suppose to have a 2-4 week delivery. It is now over 2 months and I cannot get an answer on a delivery date. I keep reaching out and cannot get a reply. I guess I will see how long it takes for a refund!!! Yes, prices are good for the limited choices of products they have access to. However, if you shop you can find sale prices online for the same or similar products that are very close....the difference is that the other retailers will communicate and deliver in a timely manner. If you're stuck like me, keep your fingers cross that it will get better.

I have been tracking an item that has been in my City for almost two weeks. I am guaranteed a delivery and it never happens. You must call customer service to track every shipment as your account is NEVER updated online. They delivery dates are just a guess... Shipment is never confirmed... People answering the phone have no idea what they are doing and it takes them weeks to get your refund (if they allow it). I have items in my account that I have had in my possession for over a year and it still says "call for status". The frustration and follow up required are not worth the savings.

We had a DirectBuy membership for a long time, but will not be renewing it. We recently bought an expensive Bosch appliance and it arrived defective right out of the box. DirectBuy did not provide any sort of support or assistance whatsoever. We were told to deal with Bosch, but since it was defective out of the box, Bosch kept directing us back to DirectBuy. Eventually, after several weeks, we were able to reach a resolution through Bosch (although not a very good one). But what was really surprising and disappointing was the lack of concern or even the slightest bit of help from DirectBuy’s end. Any other store - even Walmart - will let you return items that are defective. Meanwhile DirectBuy charges extremely high membership fees and provides zero customer support in exchange.

I have been using DirectBuy and their travel for years. I bought an prepaid for a travel certificate in late May 2019. They have a 1 year expiration. Because when Covid hit I had given no thought to travel. I went online today to find the certificate had expired even though there is still no idea when you will still be able to travel internationally. I contacted them and was told since it was purchased in 2019 they were not going to do anything for me even though it still could not be used. Their response is I should have booked something then let it be cancelled is the only way I could have gotten an extension.

Several years ago we purchased Diamond Cabinetry for our kitchen and laundry room from DirectBuy. We love our cabinets and were totally satisfied with every aspect of our purchase and delivery of them from DirectBuy. Recently, several of the soft close hinges have begun to fail. We contacted DirectBuy via email and received an immediate response from Melinda** of the Cabinet Design Team. Melinda immediately contacted Diamond for us (even though DirectBuy no longer carries their product). Within a short time, we received the hinges.

I've been a DirectBuy member for 20 years and they have quality products. I used to feel that it was easy to find products, and then I used to feel that their prices were better than what you can get in the stores, but over the past five years, I do not. And I think it's very hard on the internet to search for different things and products. My wife said they don’t have good filter. I didn’t use the word DirectBuy, but she knows who I'm talking about. So, she knows that we have so much trouble. I get more competitive pricing. I just don’t think that you get that discounted rate that you used to get. I can go to Lowe’s and when something is on sale here, I get a better price.

We've been members of DirectBuy since 2002. We've purchased appliances, furniture and kitchen cabinets. We've done cabinets on our kitchen, laundry room and bathroom. Everything that we have purchased is of excellent quality. I tend to go into looking at the online catalog and go through things. But sometimes I struggle particularly with items like a couch or chair, where it's in the best interest to be able to know whether you can sit in it. It's not the quality anymore, but now it's whether if it's comfortable. Usually, what I try to do is find out if I was interested in a product, then I try to see who sells it and if it’s a furniture store nearby that sells that product, then it gives you an idea of what you're purchasing.

Response was good but shouldn't have to go thru you to get information that should be on the website in the first place. I had the same question on many more of these items but don't want to go thru this process for each of them. Product dimensions should be on the website.

We've been DirectBuy members for 15 years now. Back then, becoming a member sounded like a good deal. We bought a whole house full of furniture from them. We remodeled a house using their products and furnished a condo using all of their furniture. So the membership has paid off in the long run. However, we used to go into the showroom and look through the stuff and now they don't have that which is disappointing.

About 20 years ago, I was a DirectBuy member, back when they had a showroom. I had a brand new house, and I needed everything. Initially, I had a 10-year membership. We just recently moved and I thought we should become members again. So, I became a member again and I found out about their new system. I purchased furniture, window treatments, appliance, and lighting from them. They've got great quality.

We joined DirectBuy when we were buying a bedroom set and found out we could buy it directly from them versus the company we were looking at for substantial savings. We purchased my son’s bedroom set that time and he still has it today. It’s good quality. We bought KitchenAid appliances on the house that we live in now, cabinets on a second level that we remodeled through DirectBuy, an electric fireplace, and we did some woodwork or something through them for some other project.

We've been DirectBuy members for a long time. We do a lot of construction and we were also planning on doing renovations to our own home. When I first went in for the presentation, we really thought that they could get us better prices than what I was getting. So, we signed up and we didn’t use it except for stupid things for a long time like knives and pillows because nothing that I was pricing out through DirectBuy was cheaper than what I could get for myself. So, for years, we were very unhappy with it, but we had already paid for it. Once DirectBuy got sold, we noticed that pricing was getting better, so I ended up getting two appliances from DirectBuy in the past year.

Over the two years I have been with DirectBuy, I have bought a bunch of tile for a house that I'm building as well as leather sofas. I have also bought bedroom furniture and recliners. Purchasing is relatively good. However, sometimes my order gets delayed. One time, my daughter was trying to order and she just gave up and cancelled it after six months that Direct Buy kept putting her off.

Someone we knew recommended that we look into DirectBuy 5 or 6 years ago, and we moved forward from there. We remodel homes so we were interested in seeing if we could use them to supply things like appliances and cabinetry, and those types of things that are typically expensive. Most of the time, it’s fairly easy to find the products but it’s a little more challenging every once in a while.

Carla has been a great help every time I have a question about an order. She is an awesome employee! I ordered a gift membership but did not receive the card in the mail after several weeks. I inquired on Thursday, Carla worked with her team and I the card delivered on Monday with a note that UPS had damaged the first card and it was returned to Direct Buy. I appreciate the great service I get form Carla.

We have placed several orders in the last week for some bathroom fixtures and plumbing items. There were some issues related to back orders. There were delays which were going to hold up our project. Judy was very helpful as well as Bree in getting information, getting us follow up. Judy in particular was very prompt, helpful and kind on the phone. I greatly appreciate her help as within 24 hours we were able to get all the information we needed, change our order, canceled prior order and complete the order for a device that will arrive in time to keep our project on time. Thank you.