Cymax Stores USA Reviews

The desk we received from Cymax is just what we wanted. Sturdy and just as nice as the pictures. A great purchase. My son put it in his room, not too bulky.

Headboards are very nice. Order was processed very quickly and packaging was good.

My interaction with Cymax was wonderful. The product I received would rate about a C- or 2 stars. All parts were present but the pieces don't line up real well, a gap here, slight miss alignment there, lid to trunk won't close all the way on one side....From afar it looks fine. I put it together so I am very aware of all the imperfections. For $325 I expected a little better. Not sure if I would purchase again.

I purchased a chest of drawers through the website and was pleased with the website. Fast delivery. A++ .

Gel Fuel - Easy transaction. Product at a good price.

I ordered my products on December 9th. I was told they would arrive by Christmas. My "estimated" delivery date was the 10th to the 12th of December. I was told the arrival date would be the 16th to the 18th. I checked my account online and the status still says in progress meaning it hasn't been shipped. I have called on several occasions and have been told the same thing time and again. "You should have a tracking number within 24 hours". I was also told if I canceled my order, there would be a restocking fee. RESTOCKING FEE on an item that hasn't even left the facility. They had no trouble taking my money but can't seem to get me my products. One associate said "after it ships, it may be up to 2 weeks before arrival." Never again will I give cymax $190 for nothing more than excuses and poor customer service.

Scoured the interwebs for a platform bed frame. Prices ranged from a few hundred to thousands depending on what you wanted. Well Cymax had what we wanted. Simple platform bed made from real wood, not particle board or MDF. Best price with free shipping on an item that was at least 50 lbs. Item delivered on time. All brand new in packaging. Very, very happy with our purchase. We had bought another bed frame just the week before that had not yet arrived but based on the hundreds of +reviews we went with Cymax. Can't say enough good things. Better selection and prices than both Amazon and Overstock. Our go to place.

I got my package damaged. Tried putting in for a replacement and the website wasn't working right so the request for the replacement didn't go in. I try calling the customer service number and had to wait forever and never got a hold of anyone. I gave them my number to call me since they had such high call demands and it has been a week now and still haven't heard from them.

Product as represented. Delivery was on time and in good condition. Working with Cymax was easy. They were very professional. When I called customer service I was greeted in a friendly and courteous manner. I have no hesitation purchasing additional items as the need arises. Cymax prices are very competitive.

Website was easy to navigate, to ordering process was quick and easy. Would definitely order again.

Great price, arrived quickly, perfect condition. Easy to put together, my daughter and I assembled both desk and hutch in 2 hours. Looks great. Feels sturdy! The only negative I would comment on is all the screws, cap locks, etc, have to be separated and evaluated to determine item type. Not a big deal, just a little time consuming that could be avoided.

Website shows table and two chairs so I ordered. Table only arrived. I called and was told the chairs are extra. I have to pay return freight and an 80 dollar restocking charge. I feel I was scammed by false advertising. There is no mention on the page regarding restocking and return freight.

Order was shipped in a timely manner and looks very nice. Good quality. We are very pleased with this purchase.

We saw your website and were pleasantly surprised at how many products you had. Had a difficult time choosing from the vast number of options that were available. Great product, excellent communication, rapid delivery. We are thrilled! It looks great in our dining room.

I am very much pleased with the bed once everything was put together, although it took about solid 3-4 hours for me to assemble it. One thing that I would like to add is that I got the packaged bed in 2 shipments, it would have been better if it was noted where the instructions booklet is. I opened up the bed package, not the other one first and had to print the instructions manually...

We are happy with the rails we received. We also love the bed and changing table we order for your store. Thanks for keeping the prices of your items affordable.

My experience with Cymax was great! We were told our fireplace was coming in two weeks and it was on our doorstep in 1 week! The fireplace works great and is everything we wanted! Thank you Cymax for great products! I will definitely be ordering from you again and recommending you to friends!

Beds ordered Nov 29. Shipped Dec 2. It is now Dec 17, and NO ONE knows where the shipment is right now. I've called Cymax Customer Service several times (on the phone again with them as I type this). I've called the shipping agents, delivery agents. You name it, I've called everyone I know who is involved with this order and still have no answers. They have the customer over a barrel because you can't demand a return/refund once the item is shipped, so you are literally at the mercy of these people until they get around to delivering your shipment. I am concerned that the longer these beds are "Out there", the more likely they will be damaged and knocked around by the time they arrive. Cymax has no control or recourse when the shipper fails to perform. Once the item has been shipped you are at the mercy of the shippers and Cymax return policy does not allow for recourse after item is shipped - no returns or refunds.

Product quality is great; I've had two prior orders from this company. Product is exactly described, usually ships for free in USA, and is sold at very good prices. However be aware that for the MacMotion chair (and perhaps other items) the stock status and delivery estimates may not be accurate. A previous order took about 3-4 months to arrive; each month I'd receive an e-mail stating one more month of delay. My currently ordered item was represented as in stock but once I ordered I received an email with a three-week delay. We shall see in the next few days...

My order came quickly and was just as described.. My new desk is beautiful.. I would definitely order from this store again..

My experience in ordering was as smooth as one could ask for. The price was low and shipping was fast. After placing my order I did receive quite a few e-mails with other items for sale but clicking the "Unsubscribe" link quickly resolved that issue.

Problem - I have not received the bookcase. I want to give it to my husband for Christmas! Can you help?

Order for desk went well. I just wish there was more information upfront for assembly and how to get it professionally assembled with a price. Also, our bookcases look like they can take time to put together. We wish we had an assembly option for those.

Once the crib was up (took us 2 1/2 hours!) it was fine. The problem was the parts were not marked and we connected things wrong with the wrong screws, and pieces were inside out! The directions were awful and the main pieces of the crib were suppose to be lettered and they weren't. It was a guessing game! We like the crib, it is very sturdy and pretty. Our granddaughter slept fine in it, no issues there.

I purchased the referenced item online. It was delivered in a timely fashion and I am satisfied with the product (bookshelves) that I received.

Received order exactly as advertised. It was also the lowest price that I've found on the internet or in any local stores. Appreciated all the delivery information and updates. Received order on time. I would definitely use Cymax again and would recommend same to my friends.

The order arrived on time and the quality was better than expected. For the price, I was expecting light weight wood but this is pretty sturdy. I love it.

Ivory leather, wood arms, modern looking. The only problem was that it has a zipper in back which closes the cover, however the zipper did not have a head to close. Cymax has been advised of the damage for replacement.

Fiji 60" TV Component Bench in Ravenwood Black. I really love this TV Stand Table! Perfect size!

Nice bed. Very sturdy, no squeaks. No blemishes on the metal or wood parts. Looks very good, goes together easily.

The Gel-fireplace arrived on time with all packaging intact. All parts needed were in the box. Assembly was under one hour with easy to follow instructions and tool supplied. All I needed was a screwdriver. All parts fit together, and for the price paid with no tax and free shipping, it would be very hard to find the same quality at a lower price. I was very satisfied and in fact ordered 4 more items from Cybermax. The second order was for two chairs and once again the quality and price would be hard to beat.

My order arrived quickly in good condition and was easily assembled. The table was exactly what I wanted and is great in my living room. The person taking my order was courteous and professional. I hope to order again.

We ordered the davinci crib because we have one for our oldest and have it converted to a full and absolutely love it. So to match the room, we decided to go with the same brand. The shipping was fast. However, the crib had a lot of scratches and you could see where it was "fixed" with a marker in certain areas. We will not return is because baby is due any day and we really need the bed but I doubt I will be buying the conversion kit from here..

Item was received fast and was easy to assemble. The cost of the item was great.

Although I have not been able to open the box yet, the headboard was delivered promptly. Cymax had a good selection of merchandise and reasonable prices. Assuming the headboard is not defective or damaged, I would recommend Cymax. I am handicapped so I need to wait for assistance to open the box. I do the majority of my shopping online, but this was my first purchase from Cymax.

We have purchased three Bush products from Cymax and are very pleased with all three. Excellent products!!

Ordered a desk chair online. It arrived within 5 days. It was easy to put together (instructions could have been more specific). It works fine and looks as represented.

Real Flame 13 oz Gel Fuel 12 Pack for Fireplace - Tried one of the cans and it performed as described on the product add.

The headboard was processed and delivered expeditiously. I would shop with Cymax again and recommend them to friends.

The order arrived in a timely manner, and the headboard was easy to assemble! Cymax makes shopping easy, and we are happy with the results!

This was our first Cymax purchase and we were very pleased! We were looking around for fireplaces as the winter months were coming and consistently found myself watching the Cymax website for a fireplace. We had been looking around at electric fireplaces from other websites and the best deals and reviews were at Cymax.com. However, while looking on their site I noticed the gel fuel fireplaces which were less money AND could be placed anywhere in the room. This was a huge plus over the electric fireplace that would need to go in front of an outlet. Needless to say we purchased the fireplace and the two boxes were shipped to our house within a week after purchase!

I received our new fireplace via FedEx. Easy to assemble. Now we have a nice fire place in our living room. The mantle will be decorated for Christmas. The fire place includes a heater and a remote control. The heater has enough heat for a small to medium size room. We love it.

I love the looks of my new bed. It was fairly easy to put together according to my son who did it, and he only had trouble with a couple of bolts as the holes were not quite drilled out enough. It is well made and I love having drawers for more storage.

We were pleasantly surprised by the variety of items available from Cymax which we had not previously used. It was simple to order and the item arrived promptly and well packaged. As it is a gift it has not been opened yet. Hopefully it will be as expected.

I am very pleased with the coffee tables that I ordered. I would highly recommend all my friends to shop here.

Was pleased with the ordering and speed of delivery. The bed rails for the queen bed had chipped paint in certain spots. Was able to put all the headboards together very easily and therefore the merchandise was good. The order was delivered within 3-4 days.

I ordered the Sauder harbor nightstand, and it came quickly and exactly as described. Great company!

I have ordered a Queen size headboard from Cymax and I was absolutely thrilled with the efficiency and the price. No other company has come close to making me feel like I have not been ripped off or not given enough options for the various items I have been looking for so far. Right now, I am looking for a TV stand but need to redesign the room to get the size stand I need. Thank you and Happy Holidays!!

This was a good value for the money... We needed a small unit and it fit the bill.. I did have someone else put it together so I can't really say how easy it was. It does look lovely though and he didn't swear too much putting it together so I would say "yes", I am happy with Cymax and the product.

The product was very good. I'm enjoying every second me and my girlfriend lay on it. We have a fun time EVERY time if you know what I mean. You guys are the illest. Thanks again, cha chinnggg.

Very please with the chest drawer. You have to put it together and some of the screws are not there.

I LOVE the fireplace that I bought from Cymax. It is easy to use, looks great in my living room, and provides nice heat too. The mantle is big and sturdy enough to fit my 46" TV on top of it. I have gotten so many compliments on the fireplace. I put 2 matching white bookshelves on either side to create a nice cozy feel. You won't regret buying one of these.

We bought this chair for my 50 year old brother who has brain cancer. He loves this chair and spends A LOT of time in it, says it is extremely comfortable!

Ordered Dining Room Chairs. Only four. Liked them so much ordered two more.

We ordered the Abbyson Living Italia 72-inch Solid Oak Wood TV Console in Walnut on Nov 15, 2014, despite having read some negative reviews of the company. We were given a ship time of 5-10 days. On December 4, the order had not yet shipped. I held for an hour to speak with a representative about the status of the order. (The live online chat they claim to offer once you set up an account does not actually exist.) The Cymax rep spoke to the manufacturer and assured me that the item would ship the following day or Monday, Dec 8, at the latest. It is now Dec 10. The status of our order is still "in progress," i.e., "not shipped." I have called twice today, holding for long periods of time, only to be cut off without ever reaching a representative. Cymax does not fulfill their shipping promises, does not offer the customer support they claim, and lives up (that is, "down") to its poor reviews. We will cancel our order if it does not ship by tomorrow. Buyer beware.

I have ordered a sectional on November 10th, 2014 that was supposed to be delivered on November 28. I have still not received my item and whenever I call Cymax it is an hour waiting time on the phone. Customer service cannot ever give me a straight answer as they have no idea when my couch will be delivered exactly. They lie every time I talk to them, promising that the item should be here in two days but of course it never arrives. Do not order from this company. I am not sure when I will be able to receive my couch and now I have doubts about its quality. Furious!

My fiance and I ordered a bed from this company and when it was delivered we realized that the product was manufactured incorrectly. We literally weren't even able to put the bed together because the holes were in the wrong place. Due to time constraints we had to look into other options and I contacted Cymax to return the useless product. Not only were they unhelpful but the "escalation" department manager I spoke with named Todd was rude and ignorant. I was told to refer to the "terms and conditions" when trying to return a product they sent that literally couldn't be put together. That is flat out insane. How is it possible that this company hasn't been shut down? The owner of such a scam should be ashamed.

I have 2 stories to tell about Cymax.com. I ordered an Item from them that they cancelled and did not refund. After contacting them, refund has still not happened weeks later. My wife ordered an item that we did receive but were charged twice! After talking to them twice and promised the refund would happen, it still has not after weeks. This website is not safe for your money.

I ordered a living room set over 3 weeks ago... paid by American Express. Items still have not shipped! Every time I try to call for status (as my account with Cymax consistently says "In Progress"), it's over 1 hour wait time to get to speak with someone for them to give me a fake tracking number... IT STILL HASN'T LEFT THE MANUFACTURER! BEWARE! DO NOT USE THIS COMPANY!

This company really needs to change how they handle customers... I ordered a bunk bed with mattresses. Upon delivery I noticed that the mattresses were futons… so I refused them. I actually called them that day to let them know and they replied with “you'll get an email with our response”. I received one that day saying they could not refund items because they had been opened (false) and that I should try to sell them locally... WHAT?? Who says that. Then I called again to explain they were refused and untouched. And they say I would receive an with update. Nothing for a week so I called after talking to FedEx and confirming items were return. They informed me they didn't have the tracking number for item??? Again what?? You shipped it... I provided the tracking # and then received another email now informing me that the items had been damaged in transit and That "I" needed to call FedEx and file a claim. They would hold items in warehouse for them to look at.

I ordered a book shelf on Nov. 2, 2014 and after I received it I noticed that one of the side panels was broken and the other side panel had a hole through the wood, so I requested a replacement because I really liked the shelf. It is now Dec. 4, and I still haven't received the replacement! I have called THE ONLY PHONE NUMBER that CYMAX provides to the customer and I keep getting the same answer, "We are waiting for the manufacturer's response." I have asked to speak to a manager and they always tell me they can't get a hold of one. I have asked for a direct number to the manufacturer and they don't give me one. And now I just found out that I will be charged a restock fee if I choose to return it.

I have placed multiple orders for our office furniture for our multiple offices throughout the Midwest. And you would think I would have learned the first time, but every order we have ever placed with them is back ordered and in some cases, back ordered multiple times before we actually receive it. Now I can understand that back orders happen, especially when placing a large order, but when a customer is given an expected delivery date and then the day before get an email saying the order is on back order, that becomes poor customer service.

Mark from cymax was extremely helpful in resolving my shipping issue. He got on the phone with delivery company and arranged for our pickup. Now we have a beautiful bedroom set that my son can sleep on.

Travis from Cymax called me and took care of EVERTHING!!! He is an asset to cymax! I will shop again.

Received the dining set with 4 chairs. One chair was broken. Called for replacement, sent pictures and still waiting for shipment of chair after 3 weeks. I went online to purchase a new chair and it said ships in 1-2 days. So I called Customer service and they told me they do replacements at a lower priority than other purchases. This is NOT acceptable and I will not shop Cymax ever again due to this delay. Very disappointed.

We ordered a sideboard for a lot of money on November 4th. We were notified that it had shipped out on November 12th. When I log into my account on cymax.com I have 3 different tracking numbers. NONE of them work! I called their customer service and after 2 long waits finally spoke to someone that the said numbers were reference numbers and not the actual tracking number! OK.... He gave me the new tracking number and said it should be updated in the next day or two. Well, guess what? The new tracking number also doesn't work! I even called the so called shipping company directly. They have no record of anything being shipped to me. They looked me up by name, address, zip code, and tracking number I received from Cymax.

I ordered a Table and Sideboard for my new house in June. The first time I received the table it was severely damaged and the box had gashes in it as well. I called customer service because I could not sign into my account on their website. After several calls and emails with photos, I was told that they would have it picked up and a new table delivered. The company came to pick it up (I thought) but said they couldn't because it was closed back up in the carton as well as it was when I received it. I had to call the company back and stay home another day from work to await the carrier to come back. They picked it up and 3 weeks later another table arrived, and it was damaged as badly as the first. The table weighed over 100 lbs. I told Cymax that I couldn't take another day off for it to be picked up again. They told me to put the carton out on my porch. Again the table weighed over 100lbs and I didn't have any assistance with getting it outside. This is ridiculous! I would not recommend buying anything from this company to anyone!

I order a couch on Sept 11, 2014. It was advertised as shipping in 0 -1 days. Today is Nov 7th, 2014. No couch. Every time I have tried to cancel it I am told it will cost me approx. $400 in shipping fees. I cannot afford to lose that money. If you ever have a chance to buy from Cymax, pass. They are incredibly insensitive and punitive. They also lie about shipment times. In two months I could have picked it up and driven it to CA.

My order has been cancelled without any explanation.

I ordered an executive desk, 1 bookcase, and 2 hutches with bookcases. My order came as scheduled. The desk was damaged on the top and on the draw fronts. There were scratches and the wood was dented. The hutch top was also damaged with a dent and scratches. I called the Cymax customer service number. I was connected to a person who I could not even understand. His accent was so thick I had to keep asking him to repeat what he had just said. The resolution to this conversation was that I would hear back from Cymax within five days. I received an email from them this morning stating I would have to deal with the manufacturer direct. Are you kidding me???? I didn't buy directly from the manufacturer, I bought through Cymax. Why am I, the paying customer being put in the middle of this? I should call customer service, explain the problem, have them apologize for the inconvenience and state my damaged pieces will be replaced and new undamaged pieces will be sent to me. End on conversation. I will NEVER purchase anything from Cymax again. I will also tell my friends on Facebook and anyone else who will listen to me.

Model #TOS-FY633-1-LT-A614-RSF sofa sectional was ordered over month and half ago. Cymax sent wrong color and item #483287 was returned same day through shipper after inspection and papers signed. Cymax was notified same day as well. Have called many times and cannot even get on account for some reason. Item has been paid for in full and still awaiting to see if I am ever going to received said item. No confirmation sent via email. I ordered by phone originally and they are aware of the fact of wrong order. Please respond as soon as possible or I will have to take drastic measures to ensure my money is returned either via Better Business Br Agency here or lawyer. I am frantic and need my sofa or money returned.

Ordered a desk and chair on 10/23. Noticed price on desk was lower the day before and John, salesperson, honored lower price ($805 vs $832). Picked out chair w/ John and met min. for $100 discount. Total of order = $911. On 10/28, order fully charged to CC. On 10/31, receive e-mail at end of business day advising I had canceled order. Within 1 hour, sent e-mail stating that I had done no such thing. Next business day, 11/3, called and was told sales manager cancelled order b/c "they weren't making any money on this" and had initiated a refund. This was a negotiated price that we agreed upon and Cymax even charged my card showing acceptance of the terms. Now, they renege. The difference is $27 but the principle is far greater. They should not be able to change the terms of an agreement once charged. This is wrong.

When ordering it seemed very user friendly. The only problem was that when it arrived, I received the wrong size mattress for the crib. It was a mini mattress for a full size crib. Also, I was told when I ordered that the crib and bed converter was in stock with a 7-day ship date. After the 7 days I received a back order message on the crib and conversion kit, then another, then another. It took over a month and half for the crib to ship.

We bought a bed from Cymax and they emailed us that the delivery should be expected between June 17 & 18, 2014. Then seemingly unending shipment delays ensued and communication with Cymax was exceedingly difficult (involving very long holds on the phone). You can imagine our frustration when finally the bed was delivered on July 29th without all the parts. It was in a totally unusable configuration and we had a house guest arriving in a few days.

I thank Travis, at Cymax for responding to me about my complaint. He explained to me the many reasons that could cause the delay, although it isn't suppose to be back-ordered more than a couple of times, Cymax alone is not always responsible. I was always treated courteously by the Cymax agents and realize they do the best they can for the volume of orders they deal with every day. Since then, I ordered another LR table set and received it promptly and in good shape. Thank you.

I've ordered Lifestyle Solutions Zurich 4 Piece Bedroom Set in Cappuccino on August 28, 2014. Almost a month later got it delivered on September 24, 2014. The problem is that they delivered a bed that they can't assemble because 1 box with side rails were missing from the beginning. My question why you deliver a furniture set with missing parts that you can't assemble, but charge money for it anyway? I've called the company right a way. They promised it's gonna be delivered and assembled next week. Waited a week and called them again, got the same promise "you'll get it next week, we'll put it high priority".

Travis from Cymax called me and we were able to resolve the orders and I am completely satisfied and highly recommend Cymax to anyone wishing to do business with a great company! I will definitely continue to use them for my office and home needs!

The bed frame and headboard arrived safe and when they were promised, and exactly what we ordered!

It took them a while to get back to me, but once the did, a friendly rep called and arranged to have the furniture picked up and my account credited.

I ordered a $900 piece of furniture that was attempted to deliver once by one boy. The furniture was so heavy, the two of us could not move it. I was told I would be contacted within three days for redelivery with at least two delivery people. No one called. I called many times trying to remedy the situation. I wasted so much time, energy, effort and money with Cymax. This is the only company I can ever remember having a gripe with, except one gym/fitness facility. Do yourself a big favor and never order from Cymax.

I was pleasantly surprised by how fast my order was processed and shipped. It arrived only four days after ordering. Be assured that I will be ordering again, not only for all the best services, but having the most vast selection of any store or website that I have been to.

I was very impressed with the kitchen cart. My husband thought it would be difficult to assembled but, it was simple. I love the quality of the material. I would recommend it to others.

The cabinets were of excellent quality and very sturdy. The directions were clear. The dimensions were accurate and they look like built-ins on either side of the fireplace. I would definitely recommend Cymax.

I had a wonderful experience with Cymax and will order soon again. I had duplicated my order because I did not think it had gone through. I ordered 3 items and did not think I would get the right things after deleting one order. They did a great job of figuring out what I really ordered and I got it with no trouble.

Fast shipping. Ordered late in the evening and had it 2 days later!

I ordered 6 conference chairs from Cymax.com. It has been a very pleasant experience. I ordered the chairs because they were the style I wanted, with casters, and the price was below what I expected to pay. They arrived very quickly and everything was perfect. The quality of the chairs is excellent, including the ease of assembly and well laid out parts. All of the difficult part assembly was done at the factory including the casters already installed. I had read that the material had to be removed from the bottom of the cushions, but it was held in place with Velcro so it was no problem at all. I have purchased and assembled many chairs through the years and these were the best ever in price, quality, and engineering.

This company is the worst. Everything is outsourced with very short contact time. If you call customer service you get put on hold indefinitely. You need to call sales to get someone (who barely speaks English). They put my furniture on hold for no reason, there is no one to speak to and they have my $$$$. (almost $3K). After being on the phone for over an hour yesterday with some rep saying he would try to expedite my order; I see it's pushed off even longer. THE WORST. I used furniture depot in the past who were great. Stay away.

Thank you Travis for your efforts on our behalf.

I bought a shoe rack from Cymax, the rack came in broken and I complained about it the next day after delivery. It took them multiple weeks to respond and finally on 4th Sept they told me that they will be emailing me shipping labels to send it back, but it is already over 2 weeks and I haven't heard back from them. Sent multiple emails but seems like they don't care.

Easy to put together. Great bed for the price.

Travis K got the job done for CYMAX. Without his professional attitude towards customer service, the star rating would have remained.

We were completely pleased with our experience with Cymax. Our desk arrived in specified time and was easy to assemble. It looks very smart in our den and we look forward to using it for many years.

The product was very reasonable with comparable quality. We received our order within days, which we were very impressed with. The furniture is well crafted, but did require a bit of assembly. My husband is very handy so we did not have too much trouble.

Very limited contact hours. Tried to contact them all day. Over 30 minute wait times. You leave a number to call back and they don't call back. I canceled and order for a bed frame and mattress. They only canceled the frame. Horrible horrible experience already. Do not use!

All items came on time and fast. All products came as describe, very good deals and easy to assemble. Also good deal with Bill Me Later credit and coupon.

I called in two days after placing my order (before Shipping) spoke with a rep. in order to see if I could change the shipping address as it was a gift from my mother in-law and it was being sent to her house. I was told that it wouldn't be a problem and I just needed to send the rep the correct address. It took 5 days to ship the product and it was still sent to the wrong address. My mother in-law then had to pay to have it shipped to me. I received the product yesterday, opened it today and there was three broken pieces in so I couldn't even put it together. I now have to wait another week to even put my new changing table together and it is jousting in pieces on the nursery floor. Joy for me. Thank you so much for making this easy.

Ordered a chair from the salesperson over phone. Waited longer than promised for delivery. Company sent chair in wrong color. Called and was on hold for over thirty minutes. Finally manager said chair would be swapped out. Called two weeks later, and was assured that correct chair would be sent that day. Chair arrived. Wrong color. Ps. The wrong color is noted on the outside of the box. Called. On hold. Promised a return call that business day. It never came. Call came the next day while I was at my job. Still have wrong chair. Matches nothing. When people come in the living room and notice the contrast in colors, we tell them that this is still the chair that they said they would replace. How they stay in business is beyond me.

I very happy to buy item on Cymax. Great quality and best price compare with other store on that same Item. Thank you for my order furniture, to receive very soon on free deliver. I going to continue make order.

I'm so thrilled with my purchase. I cannot wait till my purchase arrive. I will shop w/ this company again because of the variety of choices and the colors as I enjoy unusual colors & designs to my furniture pieces to bring life and aura into my home. I will be shopping sooner. .

I am totally impressed. First no S&H, it was here in 7 days and packaging was amazing with no damage. I think this could have fallen out of a truck and there would be no damage.

I ordered this kitchen island and it looks great! The price was very reasonable and delivery came sooner than I expected. The only problem was that it came completely unassembled when I was told that it comes in 2 pieces and very easy assembly.

I really like my experience with Cymax. The delivery process was very fast. My bed I ordered was here the same week. The best part about the experience was putting the bed together. The instructions are so detailed it's almost like a child can do it. At the end of the day the product came out great, and I will be ordering from Cymax again very soon.

I placed an order 2 weeks ago for a bedroom set. My order confirmation stated the items would arrive 2 days ago, and part of the order would arrive 5 days from now (items haven't even shipped yet). When I login to my Cymax account, the status continually shows "in process". No updates, no phone calls/emails or any sort of notification as to why my order has not been shipped. I am guessing I will be on hold with them forever today as I try to see what is going on with my order (they aren't open right now). I already had an issue early on where they put a hold on my order questioning my identification/credit card info. I spent 30 minutes on hold and continually tried to email them the info they were requiring. Never have had so much trouble trying to buy something. Ever. Worst online purchasing experience ever. Cymax doesn't communicate effectively. They should notify customers if shipments are going to be delayed. It's not my responsibility to track these people down to figure out what's going on with my order. I just spent $2000. You think that would warrant better customer service. Apparently not.

Was very pleased with the entire process and love the product.

Fashion Langford Bed in Blackened Silver King Size - The headboard, frame and footboard were shipped and arrived earlier than expected in perfect condition and as pictured. The materials and workmanship are high quality and we are very satisfied with the purchase and service we have received. Highly recommend.

The ordering process was very easy. The order was delivered on time. The manufacturer's instructions to put it together could have been better (not your fault).

I have no complaints. I ordered a headboard and it came in a timely manner. Everything was handled well.

I have had difficulty finding white book shelves. I guess they have gone out of style. My wife wanted them for our kids playroom. We were able to find them on your site and for the right price and quality. Thanks!

Just purchased these stools. Took a little bit to put together but overall a great counter stool. Missing some bolts/screws on one so had to go purchase some.

Easily assembled...looks great!

While ordered my study table, everything was easy and step by step. Nothing problematic.

This was our first order from Cymax and I was very pleased by our purchase. It was fun getting a sofa in a box so I could get it downstairs to a difficult area. Easy to put together and it's very comfortable. The fact that it was exactly as advertised was very nice.

I like the coffee table. It's a good value. It was easy to put together. This was my purchase with Cymax and I was please. It came very fast and I love the free shipping.

The floating headboard and nightstand is very strong and well put together. It will require a good amount of time to put together and more than one person. We had to square the bed so the drawers fit but love it and def great for a space saver. Love it!!

Monarch Roll out Leg Granite top Island - We really love the Island, it gives more counter space for entertaining and looks beautiful in the kitchen. Very solid and made very well

I will refer to many friends. Prices are great! And have a great variety of furniture!

The products was exactly how it should be. Assembly was quick and easy, all parts were included. I'm so happy with my purchase. Will shop with them again. Thank you.

Do Not Order From Cymax.. Consumer beware. I ordered a 3 piece coffee table set via phone from Cymax. 2 days later I had a very lengthy hold to simply request a confirmation of my order. After that my shipping dates continued to become past due. I became alarmed because my checking account had already been charged for the merchandise. To make a long story short, the merchandise was not even in stock. My order was cancelled and I was promised a full refund. I have yet to see my money. Cymax has one of the worst customer service departments I have ever dealt with. Long, long wait times, empty promises and lies. This company, after reading reviews and my own personal experience, is a SCAM and should be shut down.

After some slight miss communication, my deliveries have come and I'm more than pleased with my chest/coffee table and the multi media unit! The only issues is trying to speak to a human, which finally happened.

The island was delivered in 3 boxes so nothing is too heavy to handle. They arrived by FedEx in only a few days. The finish, materials, fit and overall quality was better than expected. Assembly went very smoothly. We are very glad we made this purchase. One lesson learned, was don't overtighten the cam screws or they will sink in too far for the cam heads to catch. There was one flaw in the product which was one of the hinges that was bent, but we corrected it ourselves in a vise. The legs slide out to support the breakfast bar and this clever design works very well.

Haven't received shipment, but so far everything is going good.

I love ordering from Cymax. I've ordered from them 3 times. The items arrive in 7-10 days. Two of the orders were perfect, not a single scratch. The other item had 5 damaged pieces but when I called to get new pieces, it was quick and simple, no questions asked and I received replacement pieces promptly. I definitely recommend Cymax and I think their prices are very competitive.

We expected it will be delivered within 1 or 2 days as they say but after 7 days we got the item at last. This made me and my son disappointed. But it's a very good deal. The quality and size is really good compared to the price.

Purchased Platform Bed with Six Drawers. It took time to build, but the product was of excellent quality. My son loves his new bed!

Very happy with the product and purchase... Thank you!

Fantastic quality for the price. Easy and free to ship. Would buy again in a heartbeat!

Ordered set of kitchen chairs; had purchased 6 years ago, needed 2 more for growing family. Only going by picture online, they matched perfectly! The order came promptly and I am a satisfied customer!

Fast delivery. Great product.

Great furniture and a great deal. Fast delivery. Will certainly deal with Cymax again.

I had a great experience using Cymax. They shipped the order in a timely manner and nothing was broke. Great Job!

My items arrived in a timely fashion and in excellent condition. The table desk was fairly easy to assemble. The two shelf storage unit was a bit more challenging, yet after a few rereading and trying to connect pieces again, success was gained. I am very pleased with both pieces and they look great.

Shipping was super fast, less than 2 days!! And it's free!! I love Cymax and will be shopping with them again very soon. I recommend Cymax to everybody!!

It came very quickly, and was good quality. I haven't put it together yet but it seems like it will be easy. I would definitely buy from this company again. Thank you.

I am 100% satisfied with my order. The website was easy to navigate, I found what I was looking for at a very reasonable price, and ordering was seamless. The item - a canopy bed - came a day earlier than expected, and I was kept notified of its shipping process. Overall, a great experience and I am now going to order my living room furniture from Cymax.

The website kept clicking off.

Very fast service, would use again.

I was looking for a saddle style bar stool 24" high that didn't stick out too much. (It was going on the end of the bar and we have to walk around it.) I also wanted a dark brown color. This bar stool checked both boxes. Hubby didn't seem to have too much trouble putting it together and took about 1/2 hour. Would buy again.

We were very pleased with the cabinet. Installation was easy with the instructions and the color of the wood matched the color of the advertisements.

The company offered to send me a replacement part, and solved my issues. The bed looks nice, I am pleased.

The bed frame came in a very short delivery time. The frame was made very nice, wasn't damaged, and a very good value.

Beautiful bookshelves! Fabulous addition. A little more challenging to assemble than I expected but the result is great!

I placed an online order in July for a Sorelle Vista combo hutch and dresser. Before I paid, I asked the agent if she was sure that both hutch and dresser were included at this price $450.00 and she said yes. After a month, I received the hutch and no dresser. I called Cymax upon delivery and an agent by the name of Kathleen ext ** promised to rectify the situation once she ran it by her supervisor. She assured me I would get the dresser. She said to give her a call tomorrow, 8/24/14 so I did. After many hours to Kathleen's extension, she picks up and tells me that they no longer have the dresser and that I could buy one for an additional 500 some dollars. I said to her I wanted to return it that I was very unhappy and she said, "Well, you're responsible for 30% and delivery charges." Please help me. I sacrificed to get this furniture for my daughter and now it looks like Cymax has ripped me off and I did have no use for a hutch with no dresser. Thanks. Although the product was not ordered thru eBay, this was the advertisement.

Bush Stanford Collection 2 Drawer Lateral File Wood and Desk - Ordering was very easy and shipping was on time with the cartons arriving in excellent condition. The key to putting the items together is patience. The instructions are primarily illustrations but if followed in sequence you have an excellent product. Both products work as advertised and I would purchase another Bush product.

I ordered a black buffet hutch and love it! It's very well made and is real wood. It looks great in our kitchen and will definitely order from Cymax again! Fast shipping too:)

BUYERS BE REALLY AWARE!!! I thought in my 50 yrs on this planet I had seen everything. But this one takes it. I placed this order in February 2014. Finally got a date set for delivery 2 months later in April. The day of delivery around 5 pm I had not heard from the carrier. After somehow getting through they inform me the truck has had an accident & will try in about a week to have what will be left on the drive way totally damaged, no one at home, no signature required on a Saturday afternoon... AFTER SEVERAL phone calls & a complaint to American Express they had a new one reordered... fast forward to June 6th, get an email it is in route to be delivered... fast forward August 9th, received an automated recording it has been set for the 19th. I called several times before the day to make sure the carrier from out of WVA would be picking up the damaged piece & delivering the NEW One. I'm told that yes they are in my area this day & will call 30 minutes before time to to be delivered... IF YOU GUESSED WE STILL DON'T HAVE A NEW NON DAMAGED CHEST DELIVERED...you are correct!! RUN FORREST RUN.....:~(

Good bed for the money!

I placed an order with Cymax and it took over a month to deliver. Once I got the furniture, apparently the delivery company dropped the box at my front door and wouldn't give me 5 minutes to unbox it for damage or to see if it was complete. Well my curio cabinet came with NO shelves. Now 15 hours later of being on hold, promises that people would return my calls (NO THEY HAVEN'T), I still have no shelves, I still have no date when I'll get my shelves. I am now trying to return the furniture. THIS IS A NIGHTMARE! Do not use them unless you want to get SCREWED and have a HORRIBLE experience!

As much as the transaction was not the best, but the company rep Travis called me repeatedly to help with the situation. And he did help. I wish CYMAX can screen their suppliers better, so that CYMAX need not go to such great lengths to keep customers happy.

This order was received pretty fast, much better than my first order with the company and was fairly priced for a good, affordable book case. I'd recommend!

I purchased a desk, which arrived 3 days after I ordered it. The shipping and tax was free, AND the desk I purchased was going for more money on other website. Overall, I am happy with my purchase and would use this website again. My only small complaint is that the desk I ordered had one screw hole misaligned but I drilled a new hole and all was well. :)