Cymax Stores USA Reviews

Great experience ordering. Everything was done correct and accurate. The item arrived quickly and was easy to put together. Nice quality item for such a great price. I love it. Everyone who visits always ask where I purchased this from. Trust me you won't be disappointed.

Items arrived on time but showed slight damage. Desk was a good value and I would purchase more furniture from you in the future.

This leather chest item is the second one I have bought. I just love it. Looks more expensive than it was. Looks beautiful anywhere. The merchants are just great. I will buy from them again.

I was very hesitant about ordering the TV stand for my dad because it needed to be put together. What a pleasant surprise! The instructions were excellent and the tools needed were basic, a hammer and a screwdriver! I wish I know how to attach the picture because it looks beautiful!

I needed a new TV stand in black to match my existing furniture. I was pleased not only with the quality of the piece but how easy it was to put together. The instructions were very easy to follow.

Great TV stand for contemporary/minimalist living room. It was super easy to setup and install. I have received lots of good comments from friends.

I purchased a dresser and night stand for my 7 year old. I was pleasantly surprised with the quality. They are heavy duty with side rails so it is not sliding on the bottom of the drawer. I love the wood grain look also. It really looks good even up close. When my other son needs new furniture, I will definitely buy from Cymax again.

Pleased with the product delivery and performance. Great value vs competitors pricing.

I bought a small round coffee table with glass top, and a side table that matched it. They are very nice, and really worth it for what they cost. It's true that specially the smaller one was a bit difficult to assemble, and the bigger one has a small nick on the surface, but not very noticeable. Like I said, for the money paid, the tables look great.

Winsome Genoa glass top coffee table, end table and occasional tables. Color is espresso. They are round tables and quite nice looking. They came well-packaged and right away. I am very pleased with the order and its completion.

An oak headboard requiring assembly. Ordering was easy and delivery was quick (about a week from submission of order). Item was complete and relatively easy to assemble. Looks great in my bedroom. Compared to the competition this headboard was very inexpensive and it looks terrific.

I ordered Sauders Bookcase. The order arrived before the estimated date and was not damaged during shipment. I'm pleased with the quality of the bookcase to store my books.

I ordered the tv stand not knowing what to expect, but I was very pleased! The item was easy to assemble with all the parts and necessary tools in tact. I love it!

This cabinet is serving as extra cupboard space for my larger kitchen appliances and cookware. It is very attractive and sturdy with plenty of room. It would also be a good sized pantry. It is extremely heavy which is indicative of the quality. However, as a woman in her 40s of normal strength, I had trouble moving it into my house from the front porch due to its size and weight. My handyman assembled it by himself in about 20 minutes but I would have needed a second person.

When I first went on to your website, there were some areas of confusion in order to get to where I needed to be in placing my order like repeating information several times. The product arrived sooner than expected which was great as it is a piece going in a nursery for my new grandbaby. My husband put it together with no problems. I did notice a small chip in the lower left corner which is almost covered up by the front plate. Don't know if this arrived that way or something my husband did during assembly. The product is sturdy and serves the purpose for which it was purchased.

The stools are great. For the price I was afraid they were going to be cheap and require assembly, but came ready to use straight out the box. Wood is solid and the swivel spins and spins.

I spent over $700 for my order. I received an email letting me know part of the shipment had been damaged and they were sending replacement items. The damaged item arrived and once we realized the poor quality of the material the decision was made to cancel the items that had not yet arrived. I contacted customer service and explained our decision. He ended with he was going to send a request for return. I questioned what he meant by "request" and told him the item was damaged and was being returned. The item was repacked and pick up was scheduled.

Their website claims it will be shipped within 3-5 days. It has been 9 (6 business days) and I have called twice and the order is still "in progress". They need to either ship it out in 3-5 days or contact the buyer and LET THEM KNOW. When I call, they have told me twice that it will be shipped and I should receive a tracking number via email. Nothing. I purchased a $650 desk so I expect it should be shipped in the timely manner advertised on their company website.

Ordered over $1300.00 of different products. First shipment was to include (4) different pieces only (2) arrived and both the completely wrong product. Called them - talked about it and was told to email a request in. Did that, no response - emailed several more times no response. Other (2) missing pieces never arrived along with (3) other pieces I ordered. Customer services is horrible, shipping practices unacceptable and no response has forced me to initiate a chargeback. This place needs to be investigated by someone - DON'T SHOP THERE!!

I placed an order on the Cymax website, March 11th 2014, purchasing a Homelegance Sparkle Tufted Upholstered Bed in white. I received an email from Cymax stating my order has shipped just a few days later, on March 19th 2014. I still haven't received my bed. I've called repeatedly to both Cymax & Home Direct USA (delivery company) and I'm being sent to voicemail. No one has returned any of my calls. It is now April 7th, 2014 and I'm still waiting.

I bought a TV stand from Cymax ($305); then I found at Meijer ($ 115). Even I send an email to cancel the order (6:09 am) 59 min after I placed the order (5:10 am), they ignore my email. They did not agree to match the price, but offer me 10% of the price. Even the box is not open yet they will charge me $120 if I decide to return it. The worst company I deal with ever. Before you buy anything from them, please check Meijer or other stores.

I purchased a jewelry armoire from Cymax, which was damaged when I received it. Cymax doesn't allow consumers to return items, even if they were damaged when you receive it. After several emails and lengthy phone calls, I was asked to send pictures of the damaged item. Once they finally responded to my emails, they informed me that it was MY responsibility to take the item to Goodwill or the Salvation Army and donate the item in their name, then prove that I had done that by faxing back the form to them.

I don't have a bad word to say. Shipping was prompt. Packaging protected every piece of the side board. The reviews I read stated that it would take time to assemble; they were right, but directions were clear and the finished piece is extremely attractive. I feel I got a "great bang for my buck".

This product is beautiful in the pictures and even more so in person. There are some nice touches that make it so unique like the color of the wood. It is also very sturdy.

I received my order much faster than I anticipated within a few days. The order arrived without any damage, and all parts were included. My only comment is that the assembly instructions are not really very clear, and it is very easy to use the wrong screws to put the items together, or put the screws into the wrong pre-drilled holes. I have assembled 6 other Bush products, so I am pretty familiar with how to do it, but I had to redo a couple of steps because the instructions were not that clear. Overall, I am a satisfied customer. But better assembly instructions will be greatly appreciated!

Sofa table was the perfect size to put under my new Plasma TV. Was packed well and delivered very quickly which was a big help.

The console looks great in my living room. Very sleek and neat! Easy to put together, but definitely a 2-person job!!

The product was as the description online, easy to put together and when done strong and handsome product. Very happy and would recommend buying from cymax.

I ordered a coffee table on February 17 and it was delivered on March 5. The box was completely torn up and just by opening the top of the box I could tell there was damage such that I could not use it. I notified the company and sent pictures. They offered me a 15% discount. I told them I didn't want a discount, that I wanted a replacement or for them to haul it out of here. They then ignored me until I talked to my credit card company about the process to reverse the charge. I emailed them that they needed to send me the RMA and had fifteen days to pick it up (there is something about 15 days according to the credit card company).

I bought the South Shore Sand Castle twin bed. It was shipped promptly and arrived in one box with all parts and instructions included. I easily assembled it on my own. It's a great bed for a child, because it's relatively low to the floor, but it's quite sturdy enough for an adult. I've slept in it also. The drawers are great for storing bedding and stuffed toys. I did need a replacement for one of the drawer knobs because the paint on one was a bit bumpy, and a call to customer service resulted in a replacement knob being sent to me quickly. The bed is sturdy and very attractive. I'm very pleased with this purchase, and would gladly shop Cymax again.

After purchasing some wardrobes sometime ago for a rental we didn't have to think about where we would go to purchase wardrobes again for another rental. From the website, customer service, delivery, quality, and follow-up, Cymax is the Best!

We are very happy with the quality of our chairs. The fact that they came assembled was a big plus. They seem really sturdy and was delivered in a very timely manner. The price was exceptional and we would definitely recommend to anyone interested... Thank you from happy customers.

I ordered a bunk bed for my daughter (I spent over 2k). When the delivery came, the driver got stuck in my driveway for 2.5 hours. Apparently they could not tell the driveway curved. They gave up and put the bunk bed in my neighbors truck (long driveway) who delivered it to me. The stairs on the bunk bed was broken. I refused it immediately and the delivery company took it back. The bed base was forgotten and not with the order. I called and emailed Cymax and tried to resolve the issues. I was told I need the product number. There is no product number included in the materials that I have received.

Ordering was very easy. The bookcases shipped and arrived in a timely matter. There was no damage as the products were expertly packaged. The bookcases were just as pictured online, there were no surprises.

Filing cabinet was chosen to match desk we previously bought. I personally bought a disk and filing cabinet from Bush and have been extremely happy.

Very nice desk, assembly not difficult. Shipped in timely order. Only complaint was that however I tried I was not able to track the order. I like to know when shipment will arrive. In general satisfied.

Ordered computer desk. Came in 2 different colors. Said they were shipping new parts. Second box came missing same parts. Additional cost to me to have parts fabricated and painted by contractor $203. In dispute with credit card co. Hoping to at least get back $50 for wood and oil stain. Never again.

We purchased this twin bed (Black Twin headboard with frame) for our 10 year old son. He absolutely loves it! I would recommend this product, easy to put together, quick shipping, and nice warranty.

The representative that took my order was very helpful. I received notification on the status of shipping; however, I was notified late about the delivery so my package was left outside. The email indicated it should be in the following day but it was early. Overall quality is great, it's sturdy and I absolutely love my bedroom set!

I love my Sauder Palladia Techology Pier in cherry finish. It fits perfectly and matches my other furniture. I put it together myself with no help from my husband!

Arrived damaged, and is in a highly visible spot.

Love Cymax. Great service. Free and fast shipping. I love ordering from here.

I received this entertainment center in great shape. My husband and I put it together. The instructions were easy to follow and it sits well in my living room. It could be a little taller but overall I am pleased with my purchase and have recommended it to friends and family. I will be shopping there again. Thank You.

The item is exactly as pictured on the website. A good, solid TV stand. Measurements were true as provided. Assembly was simple. Only concern was the Foreign Transaction Fee added to our credit card (paid via PayPal). Overall, we're very happy with our purchase!

I had to call 3 times to Sauders to get all the parts. First time, no hardware. Second time, missing pegs to hold shelves. Third time, replace backing. Will note they were polite and nice and got stuff to me asap.

L-shape desk w/hutch & bookcase. The desk was a total nightmare for my husband and I to put together as the instructional booklet gave terrible directions. Also, please be aware that upon completion, it is nearly impossible to move the desk in it's proper place without a screw coming loose or something falling apart. The corner piece actually broke when we tried to carefully move the desk up against the wall, and we tried to be very careful. All that said, it does look nice if you don't notice the broken piece, and my granddaughter is very happy with the extra room to work and storage.

Product is good looking and practical. Well worth the price. Easy to assemble.

For my boyfriend as a Valentine's gift. It fits all of the DVDs, Video games, and any other goodies that he has put on it, with plenty of room left over. I am very happy with my purchase.

I needed some bookshelves that were inexpensive but sturdy and attractive. I found them at Cymax online. I had ordered two but was so pleased with them that I placed an additional order.

I ordered two bookcases. They arrived in excellent shape. Easy to assemble. Wood finish looks rich and fits well in my office suite.

Black Furniture Set and Desk - The black plastic overlaying the pressed board... very low quality...this I did not expect by photo within one week is already peeling off wood. I did not realize this was Walmart quality junk furniture. I should never have paid anymore than $400 for this garbage. And the work putting it together was certainly not worth that.

Delivery was as promised - easy to put together-great value...

This stand is just the right size for my 42" TV. It is made surprisingly well. Very solid and doors close well too. The storage is more than expected. I like that the doors are a little dark so the DVD, etc. is not just sitting in the open yet can be operated without opening the doors. The CD/tape storage is hidden from view which I like. I would recommend this highly especially for the price.

It was a fast process. Delivery came sooner than they said. I am 60 years old and I put it together in 30 minutes. Very good quality, I love it. Perfect bar height for our family room and I love the choc. color. This is a great company to buy from. I have ordered 3 times before, no problems with the company.

Very good prices, and much to choose from! Very fast shipping. Would shop with Cymax again.

We purchased bookcases and wall cabinets from Cymax this time. Everything was delivered on time and in very good condition. We appreciate doing business with a company that makes the online ordering easy, keeps in touch with their customers throughout the entire process and is able to deliver a product that is worth the money you pay. We will continue to do business with Cymax in the future and recommend this company to anyone.

I just love my headboard, looks great! Thank You....

Computer table was advertised. It arrived very quickly and we are very satisfied.

Arrived in good shape. Took a few hours to put together. Works fine, looks good. Good quality for the money.

Ordered the cabinets and they arrived in record time. Two days from ordering til they were delivered. The quality of the items were good and assembled easily. I am well pleased with the purchase and service from Cymax and will not hesitate to order from them in the future. Thank you for everything.

I was so excited when I found the perfect table and chairs in the perfect color on Cymax website. I called and spoke with Jordon who spoke so highly of the company and quality of the furniture that I made the order. I waited with excitement to receive it. I donated my current table so I could put it up right away. I explained to Jordon that I am handicapped so it has to be easy to put together. She said "the chairs come assembled and you only have put legs on the table". Well that was not true. So it was easy enough to read instruction and a friend came to help me. I was so disappointed that the back chair leg was cracked clear thru, the other chair scratched up. The set was supposed to be a drop leaf dark chianti set. The table they sent with "unassembled " chairs was a WHITE corner table. When I spoke with supervisor ** he stated "sometimes they make a LITTLE mistake." Little isn't how I would put it. The manufacturer is Jofran, if anyone is thinking of ordering from this company think twice. They say they will make it right, we will see!!!!

I was very pleased with the quality and appearance of this desk. Ordering was very simple and the shipment was rapid. The assembly of the desk was not extremely difficult, but you would want to have 2 people to assemble it. Overall, I would recommend.

Cancelled my order with cymax within an hour of placing it. My credit card was charged multiple times for the purchases. Spoke to cymax customer service, they told me my order will be canceled only when a supplier responds with cancellation confirmation. I CANCELED THE ORDER IN 40 MIN. NOW TEN DAYS LATER I STILL DON'T HAVE MY CANCELLATION INFORMATION, MY CREDIT CARD STILL SHOWS CHARGES FROM CYMAX. NO TIME FRAME IS GIVEN TO ME FOR RESOLUTION OF THE DISPUTE.

We love the dresser we purchased. The free shipping was amazing as other sites had this dresser and were charging $50 for shipping. The quality of the dresser is very nice as well. I would highly recommend.

I purchased a computer table from Bush 4 or 5 years ago and was very well pleased with the quality of the finish and the way the product went together. So when I needed another table, I felt like the best place to go was back to Bush. I was very pleased that it was shipped Free by Fed-EX to me because they always give Excellent service to me. If I need other products such as this I will certainly see you again. I have a son that also likes your products. Thanks so much.

TV stand by Sauder. It is beautiful, I just love it. It looks much more than what I paid. Very rich looking. Took my husband a little time to assemble it, but it was well worth it. A great piece of furniture.

Easy to do business. Packaged well. Assembly instructions & labeling could be clearer. Very smooth transaction.

I purchased a desk for my daughters room a few weeks ago. I realized shortly after submitting my order that the shipping address was incorrect. I called immediately and the representative was able to fix my order avoiding any delays. They were very helpful! I would highly recommend this site to my friends and family.

The bookcases went together fairly well. The cams were a little difficult to turn into place so that they held. They came very quickly and were delivered right into our house. The finished products are beautiful and we have them filled with books in our new house.

This item ended up being exactly what I was looking for for a certain spot in my house. Thank you.

I ordered 4 chairs and 2 stools from Cymax. All arrived in good condition, on time and were a good price value. I would recommend Cymax to other mid-range furniture buyers.

Excellent price, very fast shipping, good product, good communications. A+

We are exceedingly pleased with this purchase as this file cabinet is something that we have needed for quite some time. It was offered at great sale price and was not unduly complicated to assemble. It is both a handsome and practical addition to our office. We actually bought two, one before Christmas for me and the other after for my wife.

I ordered a number of items from Cymax as we are furnishing an entire office. 2 of the items we wanted to try out and decided we wanted, bar height on the tables and stools instead of counter height. I have spent so much time on the phone with them trying to make their customer service rep in India understand that I have now lost money on the entire deal. I buy online all the time - this one is not a place to buy. I've emailed, I've called, they have no clue. If you think you might want to return something and want any reasonable refund, don't buy here. They said they would waive the 30% restocking fee when I did a new order. They couldn't produce and did not. They charge you also a ridiculous amount for their free shipping before they refund it too, saying you now pay shipping both ways, so on a $80 table, they will refund me like $30. Forget that. I am giving it away and won't ever buy from them again.

Great product, great value! I highly recommend Cymax!

Everything came in a week or so. Undamaged. But I was disappointed to find that I only received part of the bed, the headboard. You really have to read description very carefully. Customer service guy did not understand English. He would have sent me a whole new order. Nuts!!!!

We were not able to find a bookshelf, with shelves on top and a closed section on bottom. We found one online with the right measurements. The price was agreeable. The shelf came sooner than the delivery date and was in excellent condition.

We recently purchased 6 spindle chairs from Cymax. They arrived quickly and in good condition and match exactly what we had previously. They were easy to work with and the cost was reasonable.

The desk was easy to assemble and lived up to the pictures on the website. It's very functional and has more than enough work area. It's sturdy and the drawers are perfect for files. If I had to do this over, I would definitely get this desk again.

Purchased this bed for my 10 year old. She is very hard on her furniture but so far she loves this bed. The lines are clean and it goes with a lot of decor. The 3 bottom drawers are not very deep and are a bit flimsy but are perfect for the extra sheets. Overall for the price, design and construction I am very pleased.

The media tower was well packed and shipping was quick. I managed to put it together without help. However, I could have used an extra hand or two in assembling the main supports. Assembly instructions are quite good and it only took me an hour or two total time to get it together, without help. The tower works as advertised and I'm quite happy with it. I was concerned about the stability, but that has proved no problem as I have it almost filled and it stands and turns without a problem. Just remember it is a composite wood product and it does take a little patience and I used wood glue on the screws to make sure they would fit snug and tight. Overall and good product.

Merchandise was damaged not what I expected. I have purchased online before and put together many entertainment centers. This product (press wood Dresser (White)) came delivered with damaged parts and pieces missing. I ended up having to spend more money at the hardware store to buy what I needed. Never again.

The product arrived on time. The instructions were a little confusing, but after reading through them all and looking at the pictures it assembled easily. The desk will fit perfectly in the little area we have. We were quite impressed with the quality look in our home.

Aspen headboard and night stands (2) in rustic cherry. I couldn't be happier with the purchase. When I saw on the boxes that the furniture was made in Indonesia, I was somewhat leery about what I'd find inside, however, all the wood products were very substantial, drilled correctly, has a fine finish, and the instructions were easily understood. In addition, the extra hardware included in the packaging was a welcome surprise even though nothing extra was needed.

Cymax is becoming my trusted partner for my furniture needs. They always have items that meet my needs, are reasonably priced, can be assembled by normal people, and that make my home more pleasing. Thank you Cymax. Over two orders, all four items ordered have arrived on my doorstep well before they were expected, and have exceeded my (and my husband's) expectations. We will shop at Cymax first for future furniture, storage, and home needs.

First of all the estimated delivery date December 13th to the 24th. It was shipped on December 17th. I was contacted before Christmas to schedule a delivery date for the 2 end tables that I ordered. The problem was that they said they couldn't deliver them until January 8th even though they were only an hours drive away. There went my Christmas present surprise for my wife. Next when I assembled the end tables, one of them had paint chipped off of 3 of the wrought iron legs. The boxes were not damaged when they were delivered either. So I called customer service and after a 15 minute hold I explained to the agent what the problem was. He explained to me the possibility of getting replacement parts for the damaged pieces but I informed him that they could be fixed with just some touch up paint.

I love my new storage bed and desk! They are wonderful and the BEST prices on the internet. Thank you, Cymax. I will be ordering again.

We purchased a Bush L shaped desk and hutch and it is so beautiful!! Great quality and great price (best price in the internet)! Thank you Cymax. I will be ordering from you again.

It was amazing. We ordered it and thought it would take a couple of weeks to get. We got it in 3 or 4 days and it came from back east and we live in Arizona. It was a gift for my daughter and husband. They absolutely love it. Not one complaint.

Fast shipping, everything was good except for the fact that one of the items had some parts missing.

VERY PLEASED. Shipped in two days. Product beautiful. Have my eyes on another item. Need to save before I can order it. $1K plus.

Ordered a desk from Cymax after looking and looking; tried the box stores, but Cymax had one that fits into the space available; has features I want (storage cupboard and file drawer). It was delivered quickly (surprised me it came so fast) - is now put together and ready for me to use. I am delighted with the desk and will use Cymax for future purchases.

Every bookcase I received has been extremely well packed to ensure no damage during shipping. In fact, it is the best packing and protection compared to other bookcases I received. The delivery has been exceedingly fast and the price is one of the lowest. I am extremely pleased with my experience!

You guys kept your promise and delivered on schedule. Thank you for that.

I would definitely recommend ordering from Cymax & will not hesitate to myself when I want a quality product at a reasonable price & quickly shipped. I ordered bar tables from 2 other companies that were either inferior or not able to be shipped in time for Christmas. Cymax was able to fulfill my order with 2 beautiful tables that fit in the man cave perfectly! Thank you!

Purchased stylish piece furniture (SAUDER) SKU#408946. Received in product timely manner - condition excellent, great furniture, great price. Very happy with CYMAX. Will continue to buy from you.

Sienna Oak Homeplus Console - perfect Addition to our laundry room, has drawers and ample storage on shelves.

Sauder TV stand - We are very pleased with our purchase. Assembly instructions were clear and helpful. The stand fits nicely in the corner. It is taller than most, so the TV is easier to watch. A good value for the money.

Very pleased with our purchase. Item arrived very quickly.

I bought a South Shore television stand. The stand came before its expected delivery date and came in flawless condition. Very happy with my experience!

We opened the furniture and it obviously had been previously returned. It was cracked, many parts were missing and someone had obviously started trying to assemble it. We have been trying to return it for 2 months. The only response we received from Cymax is a request for tracking numbers. They reject returns without an RMA # but they won't issue an RMA# so I can't send it back. Do not take a chance with this company. They are fraudulent and should be shut down.

This bed was exactly what we expected. Nice transition from toddler bed to twin bed and low to the ground so our little one doesn't fall out. Just wish had rounded corners, rather than the sharp edges.

On November 5, 2013, we became interested in a Cymax Bedroom Set which my wife and I had seen online. Upon searching as far as we could and finding no mention of where the country of origin of this particular set was, as it was important to us that it be made in the U.S.A., we decided to use the Cymax phone number provided and spoke to Michael who reassured us that it indeed was made in the U.S.A.; where upon hearing this we went ahead and purchased via telephone. No more than an hour later after searching further online, my wife noticed two night stands that she preferred over the original ones that also were part of the same set that we just had purchased and managed to substitute the original two night tables with these for a higher price.

I am writing about my horrible experience so far with CYMAX. After making arrangements with my family from Florida to come visit us here in New York for the Christmas Holidays, we browsed the internet and decided to purchase a dining room set. The order was placed on Nov 30 and I should have immediately known things were going to be bad when the CYMAX order kept telling us over and over for 5 days that the order was in review although our bank was telling us that it had been charged on the first day.

When we removed out of the box, there are several deep large scuffs on the wood, and in fact a very large hunk was broken out of the side panel. So very disappointed with my item.

Bookcases were well packaged, properly shipped with good instructions for assembly. The wood quality is good...about what I expected. They are sturdy and very attractive. The only negative so far is that the wood is soft and easy to scratch the finish off. I will consider future purchases.

Very pleased with price, delivery time, and product. I did find the product cheaper but with the free shipping that was offered, I still saved money with Cymax. I will be looking forward to more purchases with Cymax!

I am not one who typically writes reviews. Unless I have had a very good or a very poor customer experience, it doesn't make much sense to me. In the case of CYMAX, I think it is important to broadcast my experience so that those considering a purchase from them might think twice. My problems with CYMAX include so many issues - from deception at ordering to delayed delivery to poor customer service. BEWARE OF "WHITE GLOVE SILVER". My story begins in early November when I purchased a piece of office furniture for about $4,000. The piece consists of a base and a hutch. When purchasing, I noted that it included white glove treatment. In every other case in the industry, "white glove" means full delivery (placing in room of choice and unpacking and removing all packaging material).

This has been my first experience with Cymax, and it will also be my last. I actually decided to shop at Cymax for a new bed after reading the reviews on this website; I'm not sure what happened, but our experience did NOT reflect the majority of experiences written about here. We ordered a lovely bed, waited a few weeks, and on the delivery day, the wrong bed was delivered. My conversation with the rep at Cymax while determining what to do (refuse the bed?) was maddening. He did not believe me that they delivered the wrong bed. So after wasting two hours of my time (and documenting the entire experience with my camera), I finally refused the bed and submitted and email to them with my documentation. Without going into the excruciating details of the time that has followed, response times were long, they never knew how long it was going to take to ship out another bed, etc., etc.

I was very pleased with the online shopping experience with your company and found the reviews very helpful. I received the merchandise in a timely manner. It is exactly what I was looking for I and am very pleased! The only down side, is that it took quite a few hrs for my husband, who is a do-it-yourself-er handyman, to put this together and he even needed a second pair of hands to do it! Aside from that, though, it fits the bill and is very attractive, to boot!

I placed my order through Cymax.com on Dec. 4th with plenty of time to spare before Christmas to have it delivered. When I placed the order, I didn't receive confirmation or a receipt via e-mail so I was a little hesitant about the order actually being placed. So I waited 4 days to see if It cleared my account. When it didn't, I thought to myself it was time to call them to verify the order. I was on the phone with them for over an hr before they could confirm the order was not placed. That same day I started shopping around once again and found the same item on eBay but for more money. As I was running out of time I placed the order.

Order was placed Dec 9. On Dec 10 FedEx picked up the shipment. On Dec 11 AND Dec 17 FedEx requested from shipper the missing commercial invoice for shipment to Canada. On Dec 19 with no response from shipper, FedEx returned order to shipper. On Dec 19 I called Cymax Customer Support and noted that FedEx had said that if paperwork was rec'd that evening, they may be able to stop return shipment. I was cut off at 4:02 Pacific Time (with 4:00 p.m. being the end of the work day) and could not access customer support again or leave a message. Agent had taken a secondary phone number to call me in case I was cut off????

I placed an order for a desk on 12/1. It shipped 12/12 which while quite slow wasn't an issue - still plenty of time to arrive by Christmas. On 12/19 I discovered they placed two mailing labels on the same box, essentially shipping the same item to two different customers at two different addresses. I called and explained this to two different CS agents (definitely out of country) who screwed me around for over an hour telling me that fedex would be redirecting the item to me (after it was delivered already to the other customer who ordered it too). Countless requests to speak to a supervisor were met with a ton of excuses like repeating the same scripted BS repeatedly to avoid transferring me, arguing with me that the 30 minutes I had spent on the phone was actually 10 (I called EXACTLY at 8am PST so I knew EXACTLY how long I spent on the phone) and lastly "all the supervisors are in meetings and they will call you back by end of business today" (while refusing to tell me what time end of business was).

I began shopping with Cymax because of their free shipping. It all started when I was buying bedroom furniture online from Ikea and then calculated the shipping/delivery fees which ended up costing more than the items I was buying! My search online took me to Cymax and I was a little wary with my first order as expected with buying such big items online. Well, long story short, I've ordered about 5-6 items with success! I'm very pleased with my orders from Cymax.

Timely delivery, good quality product.

I bought a platform bed for my granddaughter. Very pleased with the quality and my granddaughter loves it!

I ordered an ebony computer desk with hutch from Cymax. The big problem was the installation. What should have been an easy assembly took 7 hours with 2 people. To assemble the hutch I had to drill some new holes and additionally some desk drawers are misaligned. Upon contacting Cymax they told me, they would send replacement parts. Problem is, a replacement part wouldn't help, basically I needed a new desk. Anyway I ended up keeping the desk, it's not perfect, but I can manage. However personally I won't order from them anymore. There is a big discrepancy between price of the furniture and value.

I'd thought I ordered the cedar chest from Sears, but Cymax was the 3rd party carrier. For personal reasons, had to return the item unopened. The restocking fees are enormous. Never had such an experience with any other retailer. It has been almost 2 months and the refund, minus restocking and shipping fees has still not been credited to my account. I have had to call numerous times. Each time am given a reason for the problem and still no resolution. I will never shop this retailer again. Buyer beware - make sure that the item is not seemingly from the major retailer and funneled through Cymax. Nothing but an expensive headache.

I ordered a TV stand on-line from Cymax 12/02/13, I got it 12/05/13. There were problems with the delivery, the box had a hole in it and both sets of screws 40 in all were missing and one of the panels was loose. I called 12/07 Cymax after trying for quite a while and an Abdul answered and asked me to take a picture, I told him I couldn't take a picture of something that I didn't receive and the picture wouldn't show the loose piece on the panel. I called Cymax a total of four times, and I also reported this company to the Attorney General's office because I won't get any satisfaction from them and I won't let them keep my $180.00 for defective and missing merchandise without resolving this problem. Then I used my head and contacted the manufacturing company and they are trying to resolve this matter. I'm still filing a suit against Cymax and hopefully everyone that they scam will do the same.

Worst online & customer service experience ever! Ordered 9-piece dining room set back in November in order to have it at our new house for Christmas dinner. Set finally arrived on December 9th with the table itself being heavily damaged - the box had broken open and someone just put stretch wrap over the damaged table, possibly hoping I wouldn't notice the damage. Not sure if Cymax has anything to do with the carriers they use for deliveries, but this shipment was sent via a 40-foot truck that didn't have a ramp and the driver said my driveway was "too long" to drive down. So I had to physically climb into the truck, pick up the boxes myself, and then carry them up to my house.

After posting this, I was finally patched through to a manager, Matt. He was very attentive and interested in working out some sort of a resolution to the problem. He offered some ideas which included trying to reduce the shipping fees which he explained were not Cymax, but charges direct from the carrier that they are passing on. The restocking fee is from the manufacturer and also that in the return policy section, there is a sentence that says you will be responsible for those fees if an item is returned. Because this was furniture and not something small like a lamp, it was significant.

I ordered a $1,600 bed through Cymax from Hooker Furniture. This is for a vacation home and wasn't given an exact date of delivery. When the delivery came, my neighbor was nice enough to sign for it. When I got there 4 days later, I opened the headboard box and saw that it was crushed. Because I reported it in 14 days instead of 10 and someone signed for it, they will not replace it.

I loved this file cabinet. Great ease of open close. Assembly was tough but it is solid. Looks beautiful.

I'm satisfied with the headboard and nightstand purchase. My boys have utilized the shelving on the headboard and like that they can put stuff thing on it like their reading light and alarm clock.

The item I ordered was as described and in good condition. The price was competitive. The shipping fast. Overall, a good buying experience. Thank you!

I’m very pleased with this desk. Looks great and very easy assembly. And was very proud of my purchase. Thank you.

This was the first time I used your company. Online purchasing is often sketchy, but I found ordering a breeze and the shipment arrived promptly and as expected. I will recommend and use your site again.

I purchased a very expensive bed from Cymax - more than I usually pay for anything. It was a big purchase and when it got here, I wasn't so happy with it. It went poorly with the room and wasn't so well-made. I called Cymax immediately to ask about returning, or even exchanging it.

We have always had great luck with Cymax. Their service is excellent and their prices always competitive. The website is very user friendly which makes it easier to find what you are looking for. And they ship fast too!

I ordered a dinette set from Cymax hoping to have it for Thanksgiving. It was supposed to be delivered on Nov 20th. The night before scheduled delivery, I received a call from Manna (delivery company) that set was damaged and I needed to contact Cymax. I contacted Cymax the next day and every day since, only to be told that I will be receiving an email in 24-48 hours updating me on when my set will be delivered. I have not received any email and if it wasn't for me calling them every day, I don't think they would have called me and told me anything. Today is Nov 30th. If I don't receive an email by Dec 1st, I will ask that my money get refunded. This is my first and last experience with Cymax. I will never order from them again! Needless to say we had to eat Thanksgiving dinner on a card table!!

We love our new tv stand. Great deal and fast shipping.

We ordered the bedroom set for our toddler. While the items appeared as depicted, they were not of good quality. A piece of the dresser was broken upon arrival. Then there were issues putting together the bed - my husband had to buy nails/wood pieces to make the drawers under the bed fit. We should have returned items but because we needed the furniture immediately, we just kept it; hoping it will last for a few years at least.

I ordered a Saunders bed which arrived damaged. The quality of the product was so cheap that I didn't want to keep it. I contacted Cymax to return the item and they kept telling me that the Saunders company would send me a tracking number. I have waited 10 days and still haven't gotten the tracking number. I have called 3 times and they keep telling me the same thing: "You will get an email within 24-48 hours." Never again will I order furniture on line and never again with Cymax. If this company is going to survive, they need to iron out some kinks!

The piece arrived with some damage to the desk top..due to the mishandling of fed ex....the worst...I only use u.p.s....When I called about the damage your agent was "FABULOUS", very professional and had a replacement top sent back to me immediately...u.p.s...Customer service is a joke these days BUT your family owned company is "THE BEST"...Thank you.

We love this very affordable and nicely designed TV cabinet. It arrived in perfect condition and was easy to assemble. It's an attractive, low-profile piece that fits very well with your new 40" TV and holds all components behind the glassed doors.

Wow truly one of the easiest shopping experiences I have experienced. Found what I wanted online then called them to place order since I had never heard of them. The lady I placed the order with was wonderful. Within mins I received several emails one a order confirmation, one thanking me for my order and one how to access my account to follow order. I received a shipment confirmation and received the product within a few days. I have already recommended them to many people.

I purchased a book case (which was shipped in 3 boxes) from Cymax a few weeks ago. Once I put the first section together, I realized that I did not like the quality of the furniture. It looked NOTHING like the picture on their website. I contacted Cymax to process my refund. They told me that they cannot accept furniture that has been assembled. So after they take out shipping, restocking fee, I will be refunded $171.00 of the $523.00 that I originally paid. And then.... I am responsible for shipping the two unopened boxes to the them? Which I am sure will cost way more than the $171.00 that they are refunding to my bank account (since the shipping charges to deliver it to my house was $248.00 according to Cymax).

I bought 2 of these beds for my daughters. I was very impressed with the speedy response and the fact that the one broken piece was reshipped to us. Tonight I was working on getting the dresser ends put together as we just received the replacement piece this weekend. I was proud to be doing it alone UNTIL I got to the drawers. I have a total of 6 drawers and with the S piece for every single drawer it is wrongly drilled. The first photo is comparing S and S1. You can see that they are not correctly drilled. Second photo is showing that S does not line up. Third photo is showing that S1 is correctly lined up. The 4th photo is showing again that the piece is not going to fit with the holes that were provided.

Package arrived on time, easy to read direction and assemble it. Love it.

I purchased a dresser that needed assembly. When I opened the box one of the main pieces was damaged. One of the reasons I ordered it was it was to be here in 2 days. It did. When I called to tell them of the damaged piece, they said they would send the replacement within 10 days. After telling them they could take it back, they agreed to have it delivered within 48 hours... That was 4 days ago... still not here. I had to hire someone to assemble the piece and there were several small pieces missing. Thank God I hired him. He was able to supplement the missing pieces. I would absolutely not try to reach them again. If I did, the dresser would be usable when I retire. Will not order from them again.

I ordered the Sauder August Hill TV console in oiled oak. I had shopped several websites but were unhappy with the other choices. Cymax had a lot of products to choose from. My TV console arrived within a few days of ordering. While it did take hours to assemble, all the parts were there & the directions were thorough. I am very happy with my TV console. It is a beautiful addition to my den.

Very difficult and tedious to assemble. It took two of us (one with a degree in mechanical design!) 7 hours to get it right. Looking @ the drawings and pictures, it appears that the top left is two small drawers, when in reality it's another duplicate file drawer with a "false front" consisting of two small drawer fronts butted up to one another. We were puzzled because there was only one set of drawer rails mounted per the instructions. We initially thought we were missing the right parts and stopping working on assembly!

Item arrived in timely fashion. Took some time to put together with help but I expected that.. Looks great, strong and sturdy.

This was my fourth (and last) order from Cymax. The first three arrived with no issues. In the latest, I ordered a kitchen nook set. Everything was good except that the table top was split from end to end with the grain of the wood. I first went to the website as instructed and the "request replacement parts" button didn't work - the screen just tried to load forever. Then I called customer service who took the report and "ordered" a new tabletop. It has now been a week and I can't get a status or response from customer service. It took only 4 days to fill the original order. So I think Cymax loves you if you are ordering and has lousy customer service if you have a problem. I will never go to them again after spending about 2 grand there before. Be careful before you go to this retailer because their back end processes stink.

I have used Cymax.com for several home office furniture purchases without any disappointment. Their selection is vast and the website is very easy to use. Ordering was very easy and the shipping was "lightning fast!" The convenience and quality has made using Cymax.com my preference over "brick & mortar" stores. Keep up the great work Cymax!

First the positive. Cymax said the product would arrive in ten days at most; actually, it did in one day. Excellent delivery, the box was intact, all parts were complete. The assembly was tedious but instructions were clear. The stand is as advertised. Very nice looking. Now the neg. Plan to use this furniture in a well-ventilated area, not as I intended for bedroom use. Why? Because it has a strong distinctive smell of formaldehyde, a chemical shown to cause myriad of things, among them, even cancer. Now, in fairness to Cymax, they say that their wood composite meets Phase 2 of the Airborne Toxic Control Measure in California. That statement is not good enough when you're breathing that chemical smell in your room every day. So, buyers bear this in mind.

I ordered a dining room set from Cymax. The glass table broke in transit and they had to send me a replacement glass which I received on Oct 20th 2013, but they did not send me any of the chairs or the table stand. After this date I have talked to Cymax reps at least 5 different times. All promising to fix this situation and nothing was done. I also talked to at least 5 reps from Manna distribution all promising to fix the situation and nothing has been done. I ordered this product on Aug 5 2013. I am writing this complaint on Nov 8 2013 and yet to receive my full order. Over 3 months with no solution. Not satisfied with the service I am receiving with Cymax and very angry with the empty promises I have received from sales representatives.

I've been looking for this type of bookcase/cabinet for over a year and I finally found it on Cymax. This Sauder bookcase was easy to put together and looks great. It arrived as scheduled and well packaged.

I ordered a desk for my daughter; very satisfied. It was delivered the next week.

The instructions left something to be desired as there was no written instructions, only pictures. The bed is very sturdy and we love it. It arrived on the day estimated and was in perfect condition. The drawers under the bed are nice, and slide in and out very easily. No complaints about the product or shipping, only that the instructions were difficult to comprehend.

I purchased an armoire for the purpose of turning it into a linen closet. By following the instructions it was easy to assemble. I then built in two shelves, making three compartments plus the drawer. In a compact apartment it provides exceptional extra storage space.

I have never been so disappointed with an online purchase before. The dresser I ordered was very cheap wood. The drawers could not hold anything more than 5 pounds because the wood on the bottom of the drawers was so flabby that when put any weight in it, it would immediately start to bend and when we tried to move the dresser, it cracked in the middle and the drawer became useless. So the entire thing was useless. We could not return the item since it was all put together already and we did not have the original packing for it either anymore. I WILL NEVER BUY FROM THIS WEBSITE AGAIN. And I am a very frequent shopper for online products.

I ordered a queen bed, 6 drawers and a nightstand. All pieces arrived but the queen bed had 2 damaged boards (B, B1). THESE ARE LONG BOARDS. I contacted PayPal to relay the message to you because it's the most difficult thing to do is call you? So till this moment, I get a response from PayPal that subject is closed because shipment is received by me. Yes, I understand but 2 damaged boards need to be changed. I still need these two boards (B, B1).

I bought 2 for our front entry at our loft. They were easy to put together outside of the weight of the pieces. The packet with the hardware was easily found with the big note saying to look under the foam. I thought the way it was packaging was very smart. No damage at all. Love the look. As nice as anything at Pottery Barn....

TV Stand is absolutely beautiful! I am so glad I ordered this and I am looking forward to my next purchase with Cymax.com.

I ordered many pieces of furniture from a vendor that Cymax ships from. I had one damaged piece out of 8 pieces & it was replaced immediately. Perfect & seamless transaction from buying, shipping & the one replacement. I have Cymax in my 'Favorites' bar. I will buy again from them.

I ordered a white platform bed (full size) and I put it together myself with a small drill... Needed a man to help lift boards into place as easier, but overall, it was fun and all boards are marked! Amazing and it looks fabulous......

I experienced no problems with my order. It came quickly and was exactly as pictured and described at a very reasonable price.

It was a very good match as far as color and size for the space that I have.

I ordered this shelving unit because I was looking for a very specific size. It was a nightmare to assemble. It took 2 people over 3 hours. There are no real instructions - just a picture to assemble. Screws didn't align properly and the overall quality is very poor. The shelf is not stable and a few screws have even fallen out. I would have returned but it was not worth the additional hassle.

Overall, I give my experience an A-. The desk arrived in very good condition (only a couple very small scratches, fortunately where they couldn't be seen). The engineering was excellent (i.e., all peg, holes lined up good), although there were four screw holes I had to finish drilling out. If there was a problem, it was with the instructions, which I would give a C+ or maybe a B-. The worst part of the instructions came when assembling the L portion of the desk. That portion was total confusion. If you had never assembled anything, don't attempt this by yourself. Would I recommend the Saratoga desk? Yes, I would!

I bought this shelving with baskets for my daughter and she and her three-year old son love it! My grandson wanted something to 'organize' his toys and this is just what he was wanting. It works perfect for him.

Cymax's resolution team initially offered me a 15% refund to keep the damaged coffee table, as the manufacturer declined the replacement request (it was the delivery company's fault, not theirs, so I can see why). However, after expressing my deep disappointment with that initial offer, Cymax resolution team has actually done the honorable thing and refunded me the full price of the table. I am surprised and delighted by this gesture and it shows me that Cymax is trying hard to change their ways and become a more customer service oriented company. I would shop there again.

Packing was orderly and complete. Unit was a little less quality than I expected.

Twin size bookcase headboard - shelf space for books, etc. Am looking forward to a smaller bed since I now have a queen size and only use one half of it.

Had no issues whatsoever. Items arrived promptly and in good condition. Tracking information was helpful.

We ordered this product as a printer stand and we were completely satisfied. Nice looking, easy to assemble and very affordable. This is the second one we purchased. I would definitely recommend this product.

They lost the dining table I ordered. The documents reflect the credenza wasn't delivered but it was the table that wasn't delivered and the shippers noted that on the document left behind. Despite calls to Cymax and the delivery company, it is 3 weeks later and I still don't have a table nor do I have any idea when one will arrive. The deliver company has said Cymax won't respond to their attempts to contact them.

We like the beds and the price was a major factor.

My experience with Cymax has always been a pleasure. The merchandise is stylish and reasonable and if there's any issue, it is resolved immediately. I will purchase from them again and again.

I would most definitely recommend your Cymax site to my friends. I am completely satisfied with the product received, the timeliness in receiving my order - and mostly I was impressed with the cost. All in all - a great shopping experience. I'll be back!

I ordered a dinning room set with table, hutch and buffet. I received the table which came in fine condition. I received the buffet and hutch which arrived and upon opening the box, there was glass shattered all throughout the box. The box was destroyed and it took 3 weeks for the item to be picked up from my garage. (After being such a hazard to my children, they were banned from their own garage!) I contacted Cymax to let them know of my circumstance and they basically just apologized and said they were shocked because nothing like this ever happens with their company. The second time around, the hutch arrived with an intact box and as soon as it was opened by my husband, he slit his finger open to find an incredible amount of broken glass along with the mirror again!

Once I contacted the manufacturer directly, we had the parts we needed within a few days. We were finally able to get it put together. The issue was resolved, but not by Cymax, they only gave me the run around.

The items ordered were a bang for your buck... I ordered a desk for the kids' to do their homework and writing and a TV stand and happy with the end results. It did take some time to build, but with some dedication it was a piece of cake (for a mom up for a day building project).

The corner computer desk was easy to assemble & is very easy to move & utilize.

They sent the wrong item and now refuse to take it back, very unhelpful and will NOT buy from them again.

Cymax eventually offered me a full refund for the item in question and thus brought my complaint to a satisfactory conclusion.

When we first put together the file cabinet the one drawer would not work properly. We called the number we had in case we had a problem and they immediately sent a new piece for the drawer. Once installed the drawer now works properly. I was happy with the follow up and the piece was received within a few days

We purchased two #409110 O'Sullivan DVD cabinets. The good price and free shipping was great. A few days later they arrived. Looking forward to buying more items as we remodel!!!

I downsized from a two-bedroom apartment, and could no longer use the large desk I had. Went online and found this one that fit into the small space I had. It arrived promptly and went together in a short period of time. It fits what I need.

I purchased a desk and hutch from Cymax, online. The product was shipped with tracking information provided. The tracking information proved very helpful. Upon arrival, the desktop was damaged - damaged in transit. One corner was cracked. Called customer service and they shipped another desktop, without question, without pictures. I proceeded to assemble both and during the process, I had a couple of questions. Called customer service and they helped me in an expert fashion. I'm now using the desk and hutch. I like it and I'm receiving many compliments.

Purchased a headboard and got a cracked one. However, the manufacturer quickly sent me a replacement.

Exactly what we were looking for. Lots of pieces to put together, however directions very specific! At 85lbs. heavy and very sturdy. We received exactly what we thought we were receiving. Once assembled looks exactly like picture. Only disappointment is no holes in the back for alarm cords.

The furniture has been delivered to my new address in Jacksonville, FL. I am moving in with my son due to health reasons. Therefore I have not seen the furniture yet, but I am sure it will be just as I expected. Otherwise, you WILL hear from me! Thanks!

All aspects of this purchase were positive. Online shopping was easy, delivery was quick, and assembly was not difficult.

I am very pleased with my purchase. Good quality for the price. Love the fact I don't need a box spring with this bed. It is sturdy and I would recommend it to anyone looking for an affordable bed.

Ordered this to hold my fine china and glassware. Does not work as well as I expected as the 2 side cabinets are not wide enough at the doorway part. Overall, quality was good but there were some nicks and dings from shipping. Product arrived in timely manner and all parts were there. For its price, I would have expected a little better quality. But, it serves its function.

All that I was looking for. Many compliments from friends and relatives. Very satisfied. Will buy again.

Overall a very good experience. Product selection was very good, prices were very good, the item was delivered quickly, and the product is well made. The only drawback was navigating the website; a bit cumbersome going from furniture type to furniture type, then to the selections then to product selection, then to product details, then a whole bunch of back buttons.

All in all I am please with the timely delivery and the quality of the product. There were some scratches and dings on some of the parts, but luckily they were all on the sides that would not be visible once the product was assembled. A fantastic savings for the exact same product over buying it at an office retail store!

It was not as easy to put together as I read online and I had a scrape on the piece of wood that goes on the bottom and a gauge on the leg but too much work to bother sending back.

As far as the purchase and receiving the desk I ordered, it was very easy and I was very satisfied. As far as the condition and ability to put it together, it was a different story. There was some damage to the desk top. It's minimal and I will not be asking for a refund. While putting it together, several of the plastic L brackets broke. It's in my opinion the L brackets be metal. Last but not least, there were not enough of the flat head screws to put the drawers together where they would slide in easy. Thank you.

We received the platform bed that our daughter wanted. My husband opened the box to realize that a few of the pieces were damaged during shipping. We called the company and they immediately shipped replacement parts.

I received the items promptly, however, the catalog listed a lower price than the internet. When I called, you did honor the lower price.

Bookcase is a reasonable value for the money. It's a bit flimsy, but will do the job; it holds books and looks okay.

This entire piece is very well designed, and therefore straightforward to assemble. Holes and pegs match exactly. This is a solid and rewarding piece to assemble, and looks very good in our application. I would not hesitate to purchase another item from Cymax.

The ottomans are a perfect match to my Ashley furniture. I was able to fit all the pillows and extra throws from my Lane cedar chest into these roomy ottomans and have more floor space since these can be easily moved around the room. Although not advertised to be used as additional seating, once full they seem to hold up just fine as an extra seat. We love them and will probably order more for my son who is leaving for college.

I bought a two shelf Sauder bookcase. I am very pleased with my purchase. The price was within my budget, the style is simple but attractive and the quality is good. Cymax has a broad inventory from which to compare and purchase. Cymax delivered my bookcase very quickly. The checkout was easy. Overall, I am pleased with Cymax, (which was my first time ordering from them) and my product. I would purchase from Cymax again.

I was informed by Cymax re the tracking of my order. Initially the information transmitted by Cymax was confusing in that the order showed that two headboards had been sent. My order was for one headboard and two end tables. I was concerned so I called Customer Service who informed me that the furniture was from separate companies and that an internal mistake had been made.

The process up to delivery has been great! Now for the but, when delivered there was poor handling during shipping somewhere along the way. Package arrived with hole in carton and consequent hole in one of the doors inside carton. Customer service staff wonderful, reordered door with no questions. Package arrives and guess what? Poor handling in shipping again. This time end of package ripped open and again damage to door. Called C/S again superb response and another replacement door to be shipped. Can't wait to see if this one gets to us in decent condition.