Cymax Stores USA Reviews

I ordered a TV stand/unit in Oct 2014. It arrived at the wrong location. I took the blame for that. I called to get the problem corrected. I was told I would have to pay for delivery to the right address. I said I would do that. They said they would have the item picked up and then sent to me.

Travis, the mediation person, helped me figure out the situation. I received my order and the couches are great. The delay was on the part of the manufacturer. After quite a few phone calls, and some more time, they were able to resolve my issue. Thank you!

Like this rustic cherry head board - it is perfect for our new Tempur-Pedic bed and matches our other furniture very well - fast shipping and a great price. What more could you be looking for?

Assembly took a few hours. Some of the assembly instructions were in the plastic bags with the screws and bolts and some of the assembly instructions were glued on one side of the mattress panel so it's a bit confusing having it on a piece you are assembling. Better to have instructions all in one place but the crib is sturdy and looks great.

I absolutely love the bistro set. I renovated my kitchen and it fits perfect in the new setting. Assembling was very easy, all the parts were included with extra screws. I actually enjoyed assembling by myself. Would order from this company again.

Price was competitive and shipping was much faster than anticipated. Would shop with them again!

Purchased a Sonax 54" Plasma/LCD TV Stand... item arrived quick. The only problem I had was the instructions. You needed to look at the pictures to put the item together. Glad it wasn't difficult to put together... didn't take long either.

Cobble Stone Table - I love the color and it was very easy to put together and good and sturdy.

I am pleased with my order. It was ordered, shipped and arrived in a timely manner. Also, I am pleased with the price and quality of the merchandise and will most likely order again from Cymax.com. Thank you!

The bookcases were delivered to my Wilmington, DE condo as projected. They are in the process of being assembled. I am quite satisfied with this purchase and look forward to the opportunity to order again.

South Shore cabinet was delivered on time, was packaged really well, no damaged pieces. Missing the extra parts. I am using it to store all my quilting supplies in. Plan to order the second cabinet for my laundry room.

The table was exactly as pictured online. It is solid wood, very sturdy, and easy to assemble. It arrived quickly in a well packed box. I am very pleased with both the table and the purchasing experience.

The chair arrived on time and just what I wanted! Thanks.

I recently purchased a computer desk by Sauder and I was pleased with the purchase price. I also was very pleased with the speed of the delivery. I needed it for a small space and it fit perfectly. Cymax did an excellent job all the way around. I recommend for their service. Thank you.

Problem resolved. Thank you, Travis.

Nice full size platform bed. Fast shipping and the bed was quite easy to put together. It took me and my son about 20 minutes to put it together. Nice and low to the ground and it holds a memory foam mattress nicely without it falling off.

I loved my purchase and delivery was on point with no problems. I will definitely purchase from them again.

My experience with Cymax was great. Ordering was easy, shipping was fast, packaging very good, and I love the bed headboard.

Stereo cabinets delivered on time. All parts were in excellent condition and assembly was easy.

The bookcase was received in a reasonable amount of time considering all the winter weather from here to Texas. The bookcase was fairly easy to put together and looks great in its place. The bookcase is solid and well-constructed.

I bought a bed frame from Cymax and the wrong part was delivered. When I called to correct the problem, they told me it would take 3 weeks for the new part to come. That was bad news but I was willing to accept it as I seemed to have no choice. As the time got closer, they emailed to tell me the correct part would come on Wednesday. I had planned to put out the wrong size part that morning so they could exchange the parts. But it came on Tuesday instead. So here I was stuck with a heavy, useless piece of a bed frame which they refused to pick it up. As I am a single woman, living in a condo, there was no easy or cheap way for me to dispose of this part.

I purchased a table and cancelled it the very next day because my husband ordered it for me as a surprise. I checked my account and there wasn't a tracking number. I also called CS and they said the table was not packaged or shipped and I cancelled it on time. A couple of days later, I received an email that the table shipped. I also received an email that I would be charged shipping and restocking fees when the CS person said I wouldn't. A table arrived and it was the WRONG table!

I'm updating my star rate to three only three because it took so long for this matter to be resolved but I digress. I would like to thank Cymax representative Travis for pushing this through and getting me some of my money back.

My neighbor put together my TV stand and he was impressed by the weight and quality of the pieces. It looks perfect and feels very solid.

My uncle ordered a fireplace set from cymax. All he received was a bunch of stickers. They have been emailed but will not reply to emails.

Great experience. I had some problems ordering on line (due to my not understanding something) Called customer service and received great help. Order went through without any problems. Received order quickly as stated. Would order again from this company. I have recommended this company to a friend also.

I ordered an entertainment center in Jan 2015. It arrived a month later and damaged. Repeated attempts to get customer service to resolve the matter were fruitless. Thankfully I paid using PayPal and opened a claim. After eating the $172.00 to ship the item back I am awaiting my refund now. Customer service is horrible. They did not respond to repeated emails. Look at other customers' complaints about the same company. This is one of many consumer issues with Cymax.

Wonderful Experience. Great Prices. Fast Delivery. Quality Product.

Contact company Customer Service Management and we mutually resolved this issue successfully to both parties' satisfaction. Will definitely continue to shop @ CYMAX.

I recently ordered a bar stool for my desk and it shipping quickly and is extremely comfortable. It also allows you to adjust the height with a wide range of height levels. I'll be ordering again.

We actually quite impressed with the selection Cymax offers. At any rate we order four stools and were notified several days later they were on back order, not a problem as we liked the selection made. In reading their fine print, we saw it could be a challenge to cancel the order as they intimate you have to get their permission to do so, so we let a sleeping dog lay...so to speak.

No complaint, we are very happy with the order. We just thought it was in one piece. ;-)

The stools were easy to put together and the quality was what to be expected for the price. Very happy with the purchase.

Representatives were very courteous. I appreciate it. Thank you.

I have been very satisfied with the Media Tower! I had no problem following the instruction in putting it together. It looked of higher quality than I expected, and that the cost reflected. I had more room on the shelves than needed for my DVDs and videos. I am very impressed with Cyma's prompt shipping and packing. Thank you for going beyond my expectations!

This corner table is perfect in the room. Easy to assemble and is a beautiful piece of furniture.

I loved the bench but it did come with a chip broken on the back end. At least you couldn't see it when I put it together.

I am having a horrible experience with Cymax. I ordered a bar two months again and each time it was twice damaged during shipping. I requested my money back and I was told it will take 5 days to get an email back. That is ridiculous. I want my money.

So we ordered a headboard from Cymax.com and payment went through. About a week later we receive an email that the order has been cancelled per our request. What?! **. We call today to find out what the deal is. We are told the order was cancelled because they posted the wrong price by $100 but we can reorder for the higher price if we would like. Are you kidding me? According to them they can change the price anytime they want then cancel the orders that are out there that were sold at the lower price. I can understand if the listed price was $42 and the real price should have been $425, but a difference of $102? I think they should honor the price. They tell me they don't have to and they won't. Hence my rant. Needless to say we are boycotting this company. I will never order from them. Such poor customer service.

"Who can wait an order for 3 months?" I placed an order on Nov 28, 2014, now is Feb 20, 2015, I still not receive my order. Email to customer service several times, no help at all. Don't try to call them because wait time is more than 1-hour. Will NEVER buy from this company again.

On December 12 2014 I ordered my daughter a daybed off of Cymax.com. I called December 23, 2014 to get an estimated delivery date. I received an e-mail after that call that finally just confirmed my purchase. I called several times after that and was told that I would receive the shipment by the end of each week. On February 10, 2015, I called back and requested a refund for my almost $800. I explained that my daughter needed a bed and I would just like the money back so that I could buy her one. I was told that I would receive an e-mail that showed my refund request being processed within the next 24-48 hours.

I placed an order of two armchairs online. Everything seam normal, I got my tracking number I was excited. I track my order and it said the order has been delivered, but I did not get anything. So l call asking for my order and they told me that there was a mistake on the website that the price for the armchair was not the actual price. After 4 weeks waiting they come out with that?? The least thing, in my opinion, is to respect the price since it was their mistake. Or they could at least call me right after I place the order to tell me that. So my advise to everyone who is thinking to buy from this company is, DO NOT TRUST THE PRICES YOU SEE ON THEIR SITE. You will lose your time with them. And for my part, you bet I will never buy from Cymax again.

The delivery time was great. The box came and appeared undamaged. Went to put the table together and one leg was broken at the dowel joint. Contacted Cymax. Said to send pictures while they investigated. Tried to. Blocked at their site. Sent another message about a week ago. No response. Fixed joint, tried to assemble the table and found one leg section shorter than other. Managed to get the table together with short leg and pieces that did not fit properly and had to adjust. Worst table I ever purchased. Be cautious with Cymax.

This is a nice size dresser for my teenage daughter. I wish it was all wood (the back is the cardboard stuff). There was a damaged dent on the top of it, but otherwise, it will suffice for my needs.

I bought a X Rocker chair from Cymax and found the speakers to be defective. I requested a return and have not heard from them for at least few days so I decided to write a bad review on their website and they finally emailed me right after and said I could not return it because it was assembled. I feel like I got ripped off because I went to their website and found out that they stopped selling X Rocker chairs which seems very fishy.

On August 11, 2014 I placed an order for Broyhill Cambridge Three Seat Sofa and the matching chair. I got an email saying the they were both shipped on 9-19-14. They delivered my sofa on 10-15-14 but the chair did not match my sofa. It was not my chair and it did have another name on it. On 10-16-14, I received an email that said they were in the process of obtaining the necessary documentation to resolve this issue. It also said that I would receive a credit of $77.50 due to the delay.

I placed an order on December 18, 2014 for a kitchen table that I absolutely loved. I was told it would arrive between the 23 and January 2. On the 23rd I was charged the $515.....no table....January 2 ...no table. I called on January 5th; was on hold for 1 hour!!! I was told that the company would be shipping it the following week. I never received any notice from Fed Ex. On the 13th I went to the website to cancel my order and realized the table had shipped. So I waited. It arrived a few days later. I opened the box to find it broken on the underside in 3 places. And also damaged on the side and top of the table. I called immediately and was told to send pictures to an email that the customer service person supplied. It was kicked back to me 3 times. I went to the website and proceeded that way.

High quality cabinet, very reasonably priced, and very quick delivery!

It was a pleasure dealing with your company. I later ordered two more pieces of furniture after receiving this one. They came ahead of schedule. Not assembled yet, but I expect for them to be in pristine condition. The platform bed seems to be of very good quality and I love the free shipping! Thanks.

Really am enjoying my new Desk/craft table. Thank you so much. Glad it came together - awesome. Beautiful!

Although my wife and I found the instructions a little confusing, we managed to assemble the desk in two hours or so. It is exactly what I was looking for and fits the space perfectly. I am very pleased with the functionality of the desk.

My husband placed an order on a Saturday evening and realized he ordered the wrong item Sunday morning so he tried to cancel the order. We also tried calling but according to their phone system, they are closed on weekends. So my husband sent a cancellation via internet. The order was still shipped TWO business days later on the following Tuesday morning regardless of us trying to cancel the order. We tried AGAIN to call and get the situation resolved but we were told by customer service that it wasn't their fault and if we wanted to return the items then we were going to be charged a bunch of fees for restocking and return shipping!

Celia

The platform bed came in one box. That was great! The two bookcases/nightstands came in two separate boxes also. The one box that contained one of the bookcases is all smashed. We got the bookcase together, but it looks horrible and is all smashed and cracked all over the one side. I'm not very happy about it at all.

42" Round Table - The furniture is made durable, liked even faster delivery.

Very easy to use website, helpful, answered all questions. Got my order before expected. Very happy with delivery time. Product was easy to assemble, made well, no scratches, sturdy, and fit perfectly in the space I am using. I would definitely recommend. Great products for very reasonable price!

We are delighted with our purchase of this TV stand. It arrived quickly and we had no problem putting it together. The instructions were clear and easy to follow. The wood is substantial and I think we will get years of use out of it. It looks great in our TV room.

Nice chairs at a fair price and timely delivery.

The product is just as pictured. Attractive and sturdy. I liked the swift and free shipping. However the assembly instructions were inaccurate - they were for a slightly different model. I was still able to put it together, but only because I have been a technician and could figure it out. Also, there were parts missing - they were the plastic "feet" that go onto the bottom of the bed frame legs. While this did not keep me from putting the bed together and using it, it concerns me that the rug will be "cut" or crushed over time by the bare metal resting on the fibers.

Happy with the furniture and delivery, customer service helpful and knowledgeable.

I was very impressed with the ease of ordering the TV cabinet from Cymax. Not only was cabinet received in a short time frame, but it was beautiful after it was put together. I would heartily recommend Cymax to family and friends.

It was a very good experience with you.

I ordered in excess of $5,000 in office furniture. The item arrived damaged and I repeatedly tried to fill out the return form on their website. It kept bouncing me out. If you call them expect to be placed on hold for well over an hour. I emailed pics and description of problem to a Cymax rep and manufacturer and no response to date. MY COMPLAINT IS THE INABILITY TO EASILY CONTACT THEM. If you have to buy through them go through Amazon not these guys.

Ordered in late November. It arrived damaged. Company wants pictures for resolution center. Ordered second piece, it also arrived damaged. Immediately sent back with carrier. Received letter from Cymax (no phone call) to donate first delivery to Salvation Army, get receipt in their name with price, and send receipt to Cymax. I did that with no response. It is now end of January. I called Cymax and they said will have representative return my call. I have spent hours on the phone holding to talk with someone from this company. They say it's a 13-minute wait and ends up being a 30-minute wait. They are the worst company to deal with. They make their customers jump through hoops to get a refund. They should be forced out of business. Will never deal with them again. Still waiting on my refund!!!

I am staying the hell away from them, as I'm pretty sure they ripped me off. In my case, they used the classic bait and switch of fulfilling a less expensive purchase, and once they gained my trust, then they stiffed me! And they played B.S. games trying to string me along by blaming different entities. In short, I ordered a cheap item that came as promised. Then I ordered an expensive item that never arrived. Weeks of calling, emailing, waiting on the phone for hours until it was my turn, etc. and they still refuse to either deliver the goods, or give me my refund!!!

My husband ordered a futon on January 11th, we received an email stating our item had been shipped with a FedEx tracking number attached. The tracking number is invalid to start with. He called the customer service number and was told he would get an email within 24 hours with the shipping information and tracking number. No email has been sent yet and the tracking number is still invalid and we still have NOT received our futon that we ordered 2 weeks ago. Today when I called customer service at 11:30, 12:00, and 12:45 Pacific time, it said they were now closed and the business hours were between 8-4 PST.

Travis sent an email with his direct phone number to resolve my problem. He informed me of the progress with the replacement of my damaged mirror. I decided to order something else a few days ago, therefore canceling my Cymax order altogether. He swiftly checked to stop shipment and told me my credit should appear in a few days.

I ordered a queen size platform bed on cymax.com and I really like it. The package was very heavy to carry into my house but the directions for assembling it was very simple to follow. I am very satisfied with my new bed.

The file cabinet was delivered on time and there was no damage. The product description said it was wooden but the only wooden parts were the drawer fronts. When put together the bottom drawer was fine but the top drawer was crooked. I drilled my own holes from the drawer guide and corrected the problem. No troubleshooting instructions are provided.

Sauder Original Cottage Side Table in Rainwater - The Tables turned out fine. The color is accurate. Not too difficult to put together. Takes maybe an hour. Follow instructions carefully. Very stable. Overall look is satisfactory, casual, chic. The first one went together and was tight. The drawers do not fit as well as pictured. They are a little askew. The second one did not fit together as tightly, but still good.

The Sauder Shoal Creek Library was what I expected from Sauder, a very good quality item, (for a self assembly kit). The instructions are accurate, and the assembly isn't complicated, and if you follow them exactly you will have a completed Library that you'll be proud of. This is a very nice looking product that matched my Shoal Creek Desk exactly.

This was my first order. The Order was delivered and tracked in a timely manner. Assembly instructions were clear and assembly was fairly easy. The cart was what expected and I'm very pleased with it. I'm unable to submit a photo but the cart arrived in perfect condition.

It was very easy to order. Received it within time promised. Yes! I will recommend. I still need to set it up, see how that goes.

Item received on order ** was satisfactory and now in use.

We ordered the furniture in June 2014 and paid for it. We finally gave up on Christmas Eve after not being able to get the master bedroom set we paid for. Since then I've been trying to get my reimbursement and as of today I'm still trying to receive it in total. I will NEVER deal with Cymax ever again. They could offer me free furniture and I would not accept. This is the most horrible service I have ever endured. Take it from me, stay away from CYMAX or you will be sorry.

This issue has finally been resolved and Cymax has reimbursed me for the faulty item. Because I feel that their lack of response and my frustrations would have remained unresolved if I had not posted the complaint on Consumer Affairs, I will never shop there again.

The resolution team made a good effort to resolve the damage problem. The fact that the units are brought in from overseas made it difficult to replace the small damaged parts so a discount was accepted instead of replacing the entire unit. That was my decision.

I was so pleased with my purchase. I shopped everywhere but kept coming back to this site. So I decided to purchase through Cymax and I was glad I did. I have never had an item ship so fast and be exactly how it was described and picture. Will always use Cymax for my next furniture shopping.

Just what we were looking for. Great quality and easy to assemble. Thinking of ordering another. Shipping was quick and notifications of delivery excellent and on time. Received order in perfect condition. Will definitely recommend to others.

I ordered 7 fluorescent light fixtures described as a fixture retail priced over $170.00. They were being deep discounted to under $40.00. Wow...Right? What I received were items shipped in their actual product boxes with no external shipping container much less any protective material to protect the item from damage during shipping. It was like receiving a light bulb, shipped across the country, in only the box it came in. On top of the damage the products I received were grossing misrepresented. The quality of the fixtures were that of a dollar store product; poor, very poor quality. I guess I assumed I would be getting fixtures of high quality since a very good quality 4' fluorescent light fixture starts around $75.00; and these retailed for over $170.00. This is where the adventure starts.

I am quite pleased with my purchase, and the shipping service as well. I recommend Cymax.com for online shopping. The price was quite reasonable and the product is outstanding and suits our family needs. I saved money for the items purchased and very pleased.

I purchased a headboard online from Cymax for my mother and had it shipped directly to her. It arrived on time and in perfect condition. Took a little while to put it together (comes in many pieces) but the directions are very precise on how to do that. Would highly recommend this headboard for the cost conservative consumer who still prefers a product that "looks" nice.

My boyfriend and I placed an order for an American Drew bed at Cymax.com on December 3, 2014. After waiting nearly a month for shipping notification and hearing nothing, we endured incredibly long hold times to call customer service on January 23, 2014, only to be told that the delivery company would contact us when the bed was ready to be delivered.

The bar stools are of impressive quality. The packaging protected them from damage during shipping. I have seen these bar stools as a specialty store for almost $100.00 more each. Delivery was much faster than expected. Thanks for a great experience. I will definitely order from Cymax in the future!

I had a Brighton armoire arrive damaged. ConsumerAffairs contacted me after reading my review. They replaced it and it arrived with no problem. I appreciate the timely response from Cymax and the replacement arrived in less than one week. I love this Brighton Modus Armoire, very good looking piece. I strongly recommend this piece and Cymax Customer Service. They were true to their word. Awesome follow up. Will purchase from Cymax again.

South Shore Axess 5 Shelf Narrow Bookcase in Royal Cherry - I love this bookshelf and will be ordering more items from your company.

I order a convertible crib that come with a free mattress. The mattress was shipped really fast with good care. The crib (big furniture) is still on the way, but I already received a call on Christmas eve that confirmed the crib will be arrived within 2-3 weeks to the warehouse close to where I live. Although I am still waiting for the crib, so far I am happy with the purchase and service. Looking forward to see the crib.

At about the time I had issued a complaint, a very helpful CYMAX Customer Solutions staff-member contacted me to resolve my issues. They were more than happy to provide me a free-shipping UPS label to return the defective player and to begin the refund process.

The purchase was based on my granddaughter's storage bed which I promised her for a Christmas present. My dealings with Cymax were very positive. I got an email the next day stating that the bed was shipped. Unfortunately, it sat in the UPS terminal for 11 days because, I assume, due to the holidays and the fact that it was coming from Canada and had to clear customs. However, it did arrive within the time limit promised. I plan to use Cymax in the future.

I tried to call this company for a week! I had an order that had a potential problem and when I called, I was left on hold for hours! They never pick up the phone. They say you can opt to give a number and they will call you back. I did that and nothing happened! They never called back. I tried to email them but they do not actually have an email address. Just an address for "suggestions" which they never respond to. They say by logging into "my account" you can do a live chat. I tried to email an "expert", but you have to have a special email account which is actually not available to us. There is no live chat! This is a ridiculous company and I will never do business with them again.

We have received one item from Cymax and was completely satisfied with their quick shipment and the quality of the item. We are now waiting for a complete poker table and chair set that was ordered 12/28/14. Item shows that it is still being processed. Hope to get delivery soon.

Very pleased and shipped quickly.

I am overall very pleased with the Bestar cabinets. Some minor issues with assembly but for the most part smooth. Cymax along with several other retailers carry Bestar but Cymax had the best price.

Purchased a single desk on 12/17/14 from Cymax, no confirmation email was ever sent. Called customer service (45 minute wait) before they would send the confirmation number. Tracking was never updated and no status was ever provided on the order. I was required to call the shipping company directly to get a status. 3 weeks to deliver and crew arrives to set up the desk, opens it, slides it back on the truck and tells me it's broken. No parts, no reason, nothing. I called both the shipping company and Cymax (almost 45 minutes for cymax, 15 for the shipping company on hold) in order to get this replaced. Tried the call back system which calls you, rings twice then hangs up. Also searched for the "live chat" that was mentioned while on hold and that is non-existent.

Easy experience. My order was shipped and arrived within 4 days of purchase even during the busy Christmas season. The adjustable saddle stool was packed appropriately with only a few pieces to assemble. (wheels, seat and adjuster as well as the step bar) Assembly took all of 10 minutes. Very satisfied.

Sauder desk hutch - The product arrived safely, packed very well, and it arrived before due date. It was a Christmas present, and it came on Christmas Eve, although not scheduled to arrive until after Christmas. The hutch was easy to put together and instructions were easy to read. We are very satisfied with the product, and ordering from Cymax was a great experience.

Actually our experience was great. We received a damaged table top and the Cymax customer service rep took care of it immediately and we received a replacement within 2 days. Very impressive. We will definitely continue to order from you as long as service levels continue.

It took a while searching for an electric fireplace that fits a small width area in our living room. This one was it. It is beautiful, very realistic and provides a wonderful ambiance. This electric fireplace is high quality and easy to assemble.

I placed an order on 12/23/14. I called b/c it stated it would be shipped within 3-5 days. With the holidays I expected some delays. I called & was told it would ship by 12/31/14. I received an email confirmation indicating that it was being prepared for shipment but that I would get another email with the tracking information. I waited two days and did not get any tracking information. I called Cymax and was disconnected at 16 minutes. I tempted to call back and they were closed. They have no email communication available. We are expected to be out of town and are moving to a new house. I need to know whether or not the shipment will be here before I move.

The 5-piece pub set (Fiona was the name) is a beautiful set I purchased for my son's restaurant. Pictures online were good and ordering was easy and complete. It arrived sooner than we expected and he had it for New Year's Eve. It was better-looking in person than on the website. It arrived in perfect condition and my son didn't have any trouble at all putting it together. It was a gift for him and he was very happy and so was I. First time experience with Cymax could not have been nicer. Will look forward to future purchases for both business and personal needs. Great online shopping.

I bought my boyfriend this Sauder Oak bookshelf for Christmas and he is very pleased! It looks wonderful in our home and matches his Sauder executive desk perfectly. It also shipped extremely quick and arrived at our doorstep in just two days! I will definitely shop here more often.

Our Crosley Furniture Alexandria 60" TV Stand in Vintage Mahogany Finish is absolutely beautiful. Not only did it arrive early, but the delivery men carried it into the family room since it weighed 123 lbs. My wife was thrilled since I wasn't home and it was raining outside. We both have been telling everyone about our pleasant experience with CYMAX Stores USA!

Space-saving cabinet over toilet - Very nice, quick and easy assembly with patented slide-on moldings.

I highly recommend this company. Delivered on the exact date it was supposed come. Super fast shipping. Great quality furniture. Thank You!!!

My husband ordered a chair for our living room as a Christmas present for me on December 13. The chair was in stock and advertised that it usually ships between 1-3 days. The chair was instead processed 4 business days later. We received a confirmation email with a window of delivery dates December 23-December 29. Patiently we waited, checking the tracking. On December 23, the chair we ordered was "picked up by the carrier". Wasn't this supposed to happen 1-3 days after payment? Even if that isn't the case, this would have been acceptable if Cymax made sure we received the almost $400 chair we ordered by the date they stated. It is now December 29, and the tracking still hasn't updated to "in transit", "arrived at location", etc.

My order was delivered before the promise date. The entire process was smooth and easy. I enjoyed the free shipping and no sales tax. You saved me about $70. Very good experience.

The floating headboard and nightstands were delivered right on time and were exactly as pictured. We love them! A young couple visited today and would love to order one as well. It is very contemporary-looking but can fit any decor. Despite the fact that it is not constructed of real wood, which would have quadrupled the price, the quality is better than expected.

The TV stand was to our liking. As with all Sauder products it was time consuming assembling the stand. Once finished it worked as we hoped it would. The Carolina Oak color was a good match to the other wood products in the room. I would recommend the TV stand to other customers.

We ordered this dresser for our 10 y/o daughter's room. It is a cute and spacious 3 drawer dresser. My husband's only complaint was that the directions mostly included small pictures only and there are quite a few tiny parts. He didn't notice the faint line through the picture of a hammer. Take your husband's hammer away before he assembles this product!

Fast shipping, exact item.

I am very pleased with this purchase and would use this vendor again. The item came in about a week. All parts were there. Instructions were complete and easy to understand.

I purchased the wood printer cabinet for a home office. It is solid, looks great, and was for a reasonable price. It was reasonable to put together, although it would have been better if all pieces were marked with a letter. Several seemingly identical pieces had to be redone because it was not clear which part was which. But, overall, a very good product at a reasonable price.

We ordered 2 Bar Stools, received the exact ones we ordered. We're satisfied with the product, received it on schedule, and are very satisfied with our choice. We will order from this company again in the future.

Called Cymax and place an order with a very not professional woman. She promised me that I will get all for Christmas even got confirmation email with the delivery day. After two days got a few emails that they don't have shipping address. Wow, go back to emails, which you send to me and there is all information, but ok send the address plus called there again after waiting for an hour. They told me that they don't understand what happened. This woman forget??? To post some info??? But they have all of my order in. They will ship them ASAP. Called there again after one week. And again this same story and another hour on hold. They don't know why I did not get the trucking number so it means that they never shipped it BUT WHEN I CHECK WITH MY CREDIT CARD THEY TOOK MY MONEY!!!

First off I want to say that I'm super thrilled I came across the Cymax website. Great selection at great prices with free shipping. I ordered a laptop stand for my husband. It was very convenient that I was able to pay through Amazon and was able to get super-fast shipping for free. As for the laptop stand, it exceeded my expectations. It is made from very sturdy good quality materials. It was easy to follow the instructions and put it together. My husband is happy and so am I.

Ordered on Wednesday and the items arrived Friday. So great. :)

This is the 2nd time I purchase from Cymax and plan to continue doing so. Their service is excellent! I purchased a TV Console and 2 Bar Stools. Packaging was excellent and both were easy to assemble.

I Love the storage cabinet I got and will be buying more stuff in the future.

I could not believe what a good deal I found on this site! The price was great and the delivery was very fast. The product I ordered came exactly as I expected and is great quality. We will gladly use cymax.com again.

The package arrived before the Holiday which was good. The product is not engineered/ manufactured with high specification, but overall is OK (Drawers stick, fall off track or don't fit well).

Disappointed with the arrival of TV console; it arrived damaged. Two pieces had to be glued, one piece hidden but one very visible. We needed console for flat screen TV - Christmas present. First time ordering furniture online - never again.

29" Flash Furniture Backless Counter Stool in Cherry - These are very sturdy bar stool and look beautiful with my other furniture. I would recommend them to my friends. I purchased two and then I ordered an additional one.

I want to thank Cymax for delivering beyond expectation and ahead of schedule the desk I ordered for my wife. Having it early before Christmas seemed very unlikely when I ordered it so late. I was so grateful that it arrived before Christmas and 7 days ahead of schedule. I will not hesitate to purchase with Cyberman again!

Loved my kitchen cart. Lots of pieces but was easy to put together.

Shipping was very fast.

Items shipped as ordered. Good quality.

Wooden wine rack - First time I had ordered from this site.... Had absolutely no problems whatsoever. Order had arrived timely with no problems. Everything was inside, unbroken, and very easy to assemble! Very nice product. Would highly recommend it!

I was very surprised to find my headboard at such a reasonable with free shipping. I read reviews and felt I was going to be safe to make a purchase here. Everything moved along very well. The one thing that brought to my attention was the box cover was torn and lifting off the package. The UPS driver assured me tho nothing was damaged. The delivery time was great and it looks like a perfect fit for our bed. Looking forward to getting it put together so that we may use it. Will be back soon to look for a coffee table and end tables for my living room.

Good quality product and fast free shipping. Have all my 3 order, but don't have time to put them all together yet. I would buy from Cymax again. Thanks.

I cannot complain. I was missing a piece for my stool. But no biggie. Can live without it...

I received my order in 2 days... which was amazing in itself. I ordered the gel fire TV stand. It went together very easily. It is made of quality products. I bought the dark brown one and it matches my living/dining room furniture exactly. Unfortunately, I forgot to order the gel fire canisters so I haven't been able to light the fire yet. I will also be ordering a bedroom set from Cymax in the future when needed. Very satisfied.

Customer service corrected the problems without any problems and to my satisfaction.

We ordered a sectional with a delivery date of between 15/16 December. One part of the 3 piece sectional was delivered on the 22nd Dec which makes it 6 days late on delivery, not only that, only 1 of the 3 pieces were delivered. Prior to the delivery when phoning customer service to check on the delivery they simply told us it’s in transit with no ETA, NOT good enough. When you call customer services they put you on hold for up to 30mins, WHAT? When you finally speak to someone they tell you they have sent a request through to manufacturing for them to check on the order. The status currently is "waiting for manufacturing" - for what?????? This is despicable customer service and I won’t EVER buy from them again considering we’ve already spent 1000’s of $$ with them - absolutely pathetic.

A missing adjustable shelf, cracked on top (but still usable), scratches on draw were a disappointment and embarrassing to me to give as gifts.

I ordered a Futon mattress and never received a confirmation email. I then attempted to call and hold times were over an hour and they kept directing me to get online, which I did. Unfortunately, I didn't have an account so the order couldn't be seen. All I had was the receipt from the website that directs me to an email. After multiple attempts to email I've received no response. So I've purchased something that may or may not be coming from a company that may or may not be real, but definitely has the worst support I've ever experienced. I will never order anything from Cymax.

A Cymax rep called me and arranged for my item to be shipped to the correct address.

The bed/headboard that we ordered was very nice. I have never purchased a large ticket furniture item like this online before so was skeptical. But very pleasantly surprised. Good quality for the price we paid. It will work just fine for my teenager's room.

I order a full size bed. Happy with how fast it came and how easy it was to navigate the site.

This was just about the best online ordering that I have done. No hassles, no mix ups, no delays, nothing missing, and delivered on time. Have already recommended this to my family, friends, etc.

Everything came on time. I was worried when the packages arrived as the boxes had holes and dents (not cymax' fault) but no damage as they were very well packed. Will definitely buy here again! Thank you!

The desk we received from Cymax is just what we wanted. Sturdy and just as nice as the pictures. A great purchase. My son put it in his room, not too bulky.

Headboards are very nice. Order was processed very quickly and packaging was good.

My interaction with Cymax was wonderful. The product I received would rate about a C- or 2 stars. All parts were present but the pieces don't line up real well, a gap here, slight miss alignment there, lid to trunk won't close all the way on one side....From afar it looks fine. I put it together so I am very aware of all the imperfections. For $325 I expected a little better. Not sure if I would purchase again.

I purchased a chest of drawers through the website and was pleased with the website. Fast delivery. A++ .

Gel Fuel - Easy transaction. Product at a good price.

I ordered my products on December 9th. I was told they would arrive by Christmas. My "estimated" delivery date was the 10th to the 12th of December. I was told the arrival date would be the 16th to the 18th. I checked my account online and the status still says in progress meaning it hasn't been shipped. I have called on several occasions and have been told the same thing time and again. "You should have a tracking number within 24 hours". I was also told if I canceled my order, there would be a restocking fee. RESTOCKING FEE on an item that hasn't even left the facility. They had no trouble taking my money but can't seem to get me my products. One associate said "after it ships, it may be up to 2 weeks before arrival." Never again will I give cymax $190 for nothing more than excuses and poor customer service.

Scoured the interwebs for a platform bed frame. Prices ranged from a few hundred to thousands depending on what you wanted. Well Cymax had what we wanted. Simple platform bed made from real wood, not particle board or MDF. Best price with free shipping on an item that was at least 50 lbs. Item delivered on time. All brand new in packaging. Very, very happy with our purchase. We had bought another bed frame just the week before that had not yet arrived but based on the hundreds of +reviews we went with Cymax. Can't say enough good things. Better selection and prices than both Amazon and Overstock. Our go to place.

I got my package damaged. Tried putting in for a replacement and the website wasn't working right so the request for the replacement didn't go in. I try calling the customer service number and had to wait forever and never got a hold of anyone. I gave them my number to call me since they had such high call demands and it has been a week now and still haven't heard from them.

Product as represented. Delivery was on time and in good condition. Working with Cymax was easy. They were very professional. When I called customer service I was greeted in a friendly and courteous manner. I have no hesitation purchasing additional items as the need arises. Cymax prices are very competitive.

Website was easy to navigate, to ordering process was quick and easy. Would definitely order again.

Great price, arrived quickly, perfect condition. Easy to put together, my daughter and I assembled both desk and hutch in 2 hours. Looks great. Feels sturdy! The only negative I would comment on is all the screws, cap locks, etc, have to be separated and evaluated to determine item type. Not a big deal, just a little time consuming that could be avoided.

Website shows table and two chairs so I ordered. Table only arrived. I called and was told the chairs are extra. I have to pay return freight and an 80 dollar restocking charge. I feel I was scammed by false advertising. There is no mention on the page regarding restocking and return freight.

Order was shipped in a timely manner and looks very nice. Good quality. We are very pleased with this purchase.

We saw your website and were pleasantly surprised at how many products you had. Had a difficult time choosing from the vast number of options that were available. Great product, excellent communication, rapid delivery. We are thrilled! It looks great in our dining room.

I am very much pleased with the bed once everything was put together, although it took about solid 3-4 hours for me to assemble it. One thing that I would like to add is that I got the packaged bed in 2 shipments, it would have been better if it was noted where the instructions booklet is. I opened up the bed package, not the other one first and had to print the instructions manually...

We are happy with the rails we received. We also love the bed and changing table we order for your store. Thanks for keeping the prices of your items affordable.

My experience with Cymax was great! We were told our fireplace was coming in two weeks and it was on our doorstep in 1 week! The fireplace works great and is everything we wanted! Thank you Cymax for great products! I will definitely be ordering from you again and recommending you to friends!

Beds ordered Nov 29. Shipped Dec 2. It is now Dec 17, and NO ONE knows where the shipment is right now. I've called Cymax Customer Service several times (on the phone again with them as I type this). I've called the shipping agents, delivery agents. You name it, I've called everyone I know who is involved with this order and still have no answers. They have the customer over a barrel because you can't demand a return/refund once the item is shipped, so you are literally at the mercy of these people until they get around to delivering your shipment. I am concerned that the longer these beds are "Out there", the more likely they will be damaged and knocked around by the time they arrive. Cymax has no control or recourse when the shipper fails to perform. Once the item has been shipped you are at the mercy of the shippers and Cymax return policy does not allow for recourse after item is shipped - no returns or refunds.

Product quality is great; I've had two prior orders from this company. Product is exactly described, usually ships for free in USA, and is sold at very good prices. However be aware that for the MacMotion chair (and perhaps other items) the stock status and delivery estimates may not be accurate. A previous order took about 3-4 months to arrive; each month I'd receive an e-mail stating one more month of delay. My currently ordered item was represented as in stock but once I ordered I received an email with a three-week delay. We shall see in the next few days...

My order came quickly and was just as described.. My new desk is beautiful.. I would definitely order from this store again..

My experience in ordering was as smooth as one could ask for. The price was low and shipping was fast. After placing my order I did receive quite a few e-mails with other items for sale but clicking the "Unsubscribe" link quickly resolved that issue.

Problem - I have not received the bookcase. I want to give it to my husband for Christmas! Can you help?

Order for desk went well. I just wish there was more information upfront for assembly and how to get it professionally assembled with a price. Also, our bookcases look like they can take time to put together. We wish we had an assembly option for those.

Once the crib was up (took us 2 1/2 hours!) it was fine. The problem was the parts were not marked and we connected things wrong with the wrong screws, and pieces were inside out! The directions were awful and the main pieces of the crib were suppose to be lettered and they weren't. It was a guessing game! We like the crib, it is very sturdy and pretty. Our granddaughter slept fine in it, no issues there.

I purchased the referenced item online. It was delivered in a timely fashion and I am satisfied with the product (bookshelves) that I received.

Received order exactly as advertised. It was also the lowest price that I've found on the internet or in any local stores. Appreciated all the delivery information and updates. Received order on time. I would definitely use Cymax again and would recommend same to my friends.

The order arrived on time and the quality was better than expected. For the price, I was expecting light weight wood but this is pretty sturdy. I love it.

Ivory leather, wood arms, modern looking. The only problem was that it has a zipper in back which closes the cover, however the zipper did not have a head to close. Cymax has been advised of the damage for replacement.

Fiji 60" TV Component Bench in Ravenwood Black. I really love this TV Stand Table! Perfect size!

Nice bed. Very sturdy, no squeaks. No blemishes on the metal or wood parts. Looks very good, goes together easily.

The Gel-fireplace arrived on time with all packaging intact. All parts needed were in the box. Assembly was under one hour with easy to follow instructions and tool supplied. All I needed was a screwdriver. All parts fit together, and for the price paid with no tax and free shipping, it would be very hard to find the same quality at a lower price. I was very satisfied and in fact ordered 4 more items from Cybermax. The second order was for two chairs and once again the quality and price would be hard to beat.

My order arrived quickly in good condition and was easily assembled. The table was exactly what I wanted and is great in my living room. The person taking my order was courteous and professional. I hope to order again.

We ordered the davinci crib because we have one for our oldest and have it converted to a full and absolutely love it. So to match the room, we decided to go with the same brand. The shipping was fast. However, the crib had a lot of scratches and you could see where it was "fixed" with a marker in certain areas. We will not return is because baby is due any day and we really need the bed but I doubt I will be buying the conversion kit from here..

Item was received fast and was easy to assemble. The cost of the item was great.

Although I have not been able to open the box yet, the headboard was delivered promptly. Cymax had a good selection of merchandise and reasonable prices. Assuming the headboard is not defective or damaged, I would recommend Cymax. I am handicapped so I need to wait for assistance to open the box. I do the majority of my shopping online, but this was my first purchase from Cymax.

We have purchased three Bush products from Cymax and are very pleased with all three. Excellent products!!

Ordered a desk chair online. It arrived within 5 days. It was easy to put together (instructions could have been more specific). It works fine and looks as represented.

Real Flame 13 oz Gel Fuel 12 Pack for Fireplace - Tried one of the cans and it performed as described on the product add.

The headboard was processed and delivered expeditiously. I would shop with Cymax again and recommend them to friends.

The order arrived in a timely manner, and the headboard was easy to assemble! Cymax makes shopping easy, and we are happy with the results!

This was our first Cymax purchase and we were very pleased! We were looking around for fireplaces as the winter months were coming and consistently found myself watching the Cymax website for a fireplace. We had been looking around at electric fireplaces from other websites and the best deals and reviews were at Cymax.com. However, while looking on their site I noticed the gel fuel fireplaces which were less money AND could be placed anywhere in the room. This was a huge plus over the electric fireplace that would need to go in front of an outlet. Needless to say we purchased the fireplace and the two boxes were shipped to our house within a week after purchase!

I received our new fireplace via FedEx. Easy to assemble. Now we have a nice fire place in our living room. The mantle will be decorated for Christmas. The fire place includes a heater and a remote control. The heater has enough heat for a small to medium size room. We love it.

I love the looks of my new bed. It was fairly easy to put together according to my son who did it, and he only had trouble with a couple of bolts as the holes were not quite drilled out enough. It is well made and I love having drawers for more storage.

We were pleasantly surprised by the variety of items available from Cymax which we had not previously used. It was simple to order and the item arrived promptly and well packaged. As it is a gift it has not been opened yet. Hopefully it will be as expected.

I am very pleased with the coffee tables that I ordered. I would highly recommend all my friends to shop here.

Was pleased with the ordering and speed of delivery. The bed rails for the queen bed had chipped paint in certain spots. Was able to put all the headboards together very easily and therefore the merchandise was good. The order was delivered within 3-4 days.

I ordered the Sauder harbor nightstand, and it came quickly and exactly as described. Great company!

I have ordered a Queen size headboard from Cymax and I was absolutely thrilled with the efficiency and the price. No other company has come close to making me feel like I have not been ripped off or not given enough options for the various items I have been looking for so far. Right now, I am looking for a TV stand but need to redesign the room to get the size stand I need. Thank you and Happy Holidays!!

This was a good value for the money... We needed a small unit and it fit the bill.. I did have someone else put it together so I can't really say how easy it was. It does look lovely though and he didn't swear too much putting it together so I would say "yes", I am happy with Cymax and the product.

The product was very good. I'm enjoying every second me and my girlfriend lay on it. We have a fun time EVERY time if you know what I mean. You guys are the illest. Thanks again, cha chinnggg.

Very please with the chest drawer. You have to put it together and some of the screws are not there.

I LOVE the fireplace that I bought from Cymax. It is easy to use, looks great in my living room, and provides nice heat too. The mantle is big and sturdy enough to fit my 46" TV on top of it. I have gotten so many compliments on the fireplace. I put 2 matching white bookshelves on either side to create a nice cozy feel. You won't regret buying one of these.

We bought this chair for my 50 year old brother who has brain cancer. He loves this chair and spends A LOT of time in it, says it is extremely comfortable!

Ordered Dining Room Chairs. Only four. Liked them so much ordered two more.

We ordered the Abbyson Living Italia 72-inch Solid Oak Wood TV Console in Walnut on Nov 15, 2014, despite having read some negative reviews of the company. We were given a ship time of 5-10 days. On December 4, the order had not yet shipped. I held for an hour to speak with a representative about the status of the order. (The live online chat they claim to offer once you set up an account does not actually exist.) The Cymax rep spoke to the manufacturer and assured me that the item would ship the following day or Monday, Dec 8, at the latest. It is now Dec 10. The status of our order is still "in progress," i.e., "not shipped." I have called twice today, holding for long periods of time, only to be cut off without ever reaching a representative. Cymax does not fulfill their shipping promises, does not offer the customer support they claim, and lives up (that is, "down") to its poor reviews. We will cancel our order if it does not ship by tomorrow. Buyer beware.

I have ordered a sectional on November 10th, 2014 that was supposed to be delivered on November 28. I have still not received my item and whenever I call Cymax it is an hour waiting time on the phone. Customer service cannot ever give me a straight answer as they have no idea when my couch will be delivered exactly. They lie every time I talk to them, promising that the item should be here in two days but of course it never arrives. Do not order from this company. I am not sure when I will be able to receive my couch and now I have doubts about its quality. Furious!

My fiance and I ordered a bed from this company and when it was delivered we realized that the product was manufactured incorrectly. We literally weren't even able to put the bed together because the holes were in the wrong place. Due to time constraints we had to look into other options and I contacted Cymax to return the useless product. Not only were they unhelpful but the "escalation" department manager I spoke with named Todd was rude and ignorant. I was told to refer to the "terms and conditions" when trying to return a product they sent that literally couldn't be put together. That is flat out insane. How is it possible that this company hasn't been shut down? The owner of such a scam should be ashamed.

I have 2 stories to tell about Cymax.com. I ordered an Item from them that they cancelled and did not refund. After contacting them, refund has still not happened weeks later. My wife ordered an item that we did receive but were charged twice! After talking to them twice and promised the refund would happen, it still has not after weeks. This website is not safe for your money.

I ordered a living room set over 3 weeks ago... paid by American Express. Items still have not shipped! Every time I try to call for status (as my account with Cymax consistently says "In Progress"), it's over 1 hour wait time to get to speak with someone for them to give me a fake tracking number... IT STILL HASN'T LEFT THE MANUFACTURER! BEWARE! DO NOT USE THIS COMPANY!

This company really needs to change how they handle customers... I ordered a bunk bed with mattresses. Upon delivery I noticed that the mattresses were futons… so I refused them. I actually called them that day to let them know and they replied with “you'll get an email with our response”. I received one that day saying they could not refund items because they had been opened (false) and that I should try to sell them locally... WHAT?? Who says that. Then I called again to explain they were refused and untouched. And they say I would receive an with update. Nothing for a week so I called after talking to FedEx and confirming items were return. They informed me they didn't have the tracking number for item??? Again what?? You shipped it... I provided the tracking # and then received another email now informing me that the items had been damaged in transit and That "I" needed to call FedEx and file a claim. They would hold items in warehouse for them to look at.