Cymax Stores USA Reviews

If I could give Cymax zero stars, I would. This has been one of the worst purchasing experiences I have ever had. I requested a cancellation before the item even left the manufacturer and confirmed it had not shipped, yet Cymax refused and continued giving me the runaround. Since they would not cancel, I attempted to work with them in good faith and gave them ample time to provide a delivery date. After over a month, they still could not provide one—not even an estimate. I was left waiting indefinitely with no timeline while they held my money. At that point, I had no choice but to escalate the situation through my payment provider. Only after escalation was the order finally canceled.

I purchased two different sized file cabinets that were advertised as "constructed from high quality wood", "traditional wood", "proudly made in North America" and "oak wood". What I received is fiberboard junk furniture that had serious defects in the finish. I am replacing fiberboard file cabinets because they are cheaply made and don't hold up to daily use. My current ones cost approximately $100 and these 2 file cabinets cost me $1298. They were seriously wrapped for shipping and the only way to open them for examination was to cut the boxes and packaging Styrofoam into pieces. They want me to pay to ship them back to them at a cost of approximately $270, inches original packaging, and then they'll decide if they'll replace, refund or even accept. I wouldn't recommend this company for a purchase of even a box of toothpicks.

This company shady and fails to own their mistake. I wouldn't recommend them if they were giving away free furniture. I ordered one thing and what I got was completely different. They asked for pictures; I sent the pictures of what I received and still they refused to take back the item. They partially shipped the order then issued a refund and told me to reorder if I wanted the other two. Why would I reorder 2 more of something I didn't order in the first place. We could chalk it off to the fact they had limited information about what was actually in the box but after I shared pictures any seeing person would know what they sent was not what they advertised. Some responsible individual should take initiative and put this company out of their misery. They lack business ethics and are only out to scam buyers by falsely advertising products.

I purchased Taran Designs Bailey Carved Solid Wood Storage Ottoman on October 1, 2025 and it was delivered on October 10, 2025. When I opened the lid on November 11, 2025, there was a piece on the left side that had broke off completely and a corner piece that was completely split. I immediately went thru the process on the website where I had purchased the item and did exactly as requested which was to provide the order number and a picture of the broken piece. I actually have done that 3x's now via the website. When I did not get a response, I contacted the company directly via a phone call.

Regarding two recliners purchased. Wrong colors shipped and mislabeled. Found assembly screws laying in the bottom of the box. And worst of all, they ignored my attempts to communicate my issues with them.

Criminals. Stay away from this company. I purchased shelves. Box came missing part rendering the shelves useless. They refused to send parts or refund. They stole my money. Amazon needs to drop them. From the looks of the reviews they should be investigated criminally.

I ordered shelves, three of five were missing a piece needed for assembly. I wrote to customer service and they said too bad - purchase was more than 30 days ago. I bought them as a gift, and when I struggled with assembly - calmed in a carpenter. I will never purchase another item from them. I don’t understand the lack of accountability to stand behind their product.

Bought furniture back in 2015 and it came damaged. I reached out to Cymax back in 2015 through 2016 regarding the damaged product and wanted to return the furniture, they never responded back yet expected me to continue paying the payment plan for the furniture. After arguing with a customer service rep, they had someone pick up the product Feb 2016. Fast forward today (2024), they are sending me a debt collection bill saying I owe them $800 from the furniture. I don't have anything in my collections and I'm so confused. I don't even have the furniture that they took back. They are a scamming company!!!

Ordered a futon mattress according to photo on Amazon. Totally different color than advertised. Cymax asked for photos. They sent a postage due label (for a 55 pound mattress). I'm stuck with a very ugly mattress for I know if I pay shipping back I will never see my $300 refund. Waiting on Amazon for help but not very helpful either.

A very deceitful company. The product description says commercial grade steel cabinet. I paid over $800.00 for 2 cabinets. I open 1 and to my surprise the sides are metal and all the shelves are cardboard.