Cymax Stores USA

Cymax Stores USA Reviews

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About Cymax Stores USA

Cymax Stores USA is your one stop shop for home and office furniture. We carry cheap and affordable as well as high quality and solid wood pieces for your living room, dining, bedroom, office and more.

We are one of the Top 200 E-tailers worldwide and was nominated by the Internet Retailer as one of the Hot 100 2010 Best Retail Websites.

Cymax Stores USA Reviews

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    How do I know I can trust these reviews about Cymax Stores USA?
    • 4,476,427 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 5, 2024

    Terrible customer service. Left hanging for the same piece of furniture on two occasions. Over 4 months waiting for arrival then for the second time, they just cancel the order out of the blue. Refunding my order with no explanation for the second time. Waited all duller for this furniture and total waste of time! Do not buy from these people. Fake scammers.

    Customer ServicePrice

    Reviewed June 6, 2024

    Terrible company! Don’t buy from them either directly or through Amazon…. They send wrong items, with so much delay… They don’t send a pre-paid label to send it back to them, you end up paying 5x more than the price to ship it back to them…. No customer service whatsoever… Stay away from them, bad news!

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      Punctuality & Speed

      Reviewed Feb. 6, 2024

      First time, product was damaged at shipping. They offered to give me 35 dollars to keep the damaged item, when I paid about 250 dollars!!!! Second time it was manufactured so badly that top drawer would not open. We are now over a month later. DO NOT DO BUSINESS WITH THIS COMPANY.

      Reviewed Jan. 31, 2024

      Ordered a product and received the wrong one. After 12 days, Cymax has not setup for the product to be picked up and money refunded, but they are insisting I keep the product and original packaging while they talk to the manufacturer. I didn't buy from the manufacturer, I purchased the item from Cymax. I want the very 2 large boxes picked up and my money refunded. Keep getting the runaround!

      Punctuality & Speed

      Reviewed Jan. 20, 2024

      We ordered a buffet server from them through Amazon. It was shipped and arrived a month later. It has a cracked frame, shredded door and chips through our the item. It was bought through their stores on Amazon. I tried to get a number and it will only talk on a chat .They offered a 30% discount to live with it but it's useless. I have pics to verify .All I want is them to pick it up and refund my money.

      Customer Service

      Reviewed Feb. 27, 2023

      I purchased a very well made Coaster Co Queen Headboard for my teenage granddaughter. I ordered through Amazon and accidentally put the wrong address. I contacted Cymax via chat and they worked with FedEx to redirect to the correct address to have delivered the next day. Cymax has great, attentive caring customer service. The bedazzled headboard is also of great quality. I would purchase products from them again.

      Customer Service

      Reviewed Aug. 2, 2022

      I purchased 2 nightstands which they claimed was in stock and I would receive in two weeks. It has been five and haven’t received them or a date for delivery. If you call to place an order the phone is answered. If you call for customer service it only gives an email address to write to and they go unanswered. So I called the order department and they transferred me to customer service and I spoke to a person who said they would reach out to the manufacturer to get a delivery date and I needed to wait 24-48 hours for a response. Six days now and no response. Never again will I purchase from this horrible company. They should be put out of business!

      Customer Service

      Reviewed July 21, 2022

      This company is very deceptive. The product listing is very different than the item I received. The customer service number is a sham - it hangs up after 1 ring. E-mails go unanswered. I have made multiple attempts at a resolution. I am shocked to see that Google shows this company as a trusted seller with 4 stars!

      Verified purchase
      Customer ServicePrice

      Reviewed May 20, 2022

      Just awful customer service!!! I ordered barstools from them as a seller on Amazon. They look cheap and flimsy and they will not send a return shipping label for me to send them back. UPS wants $459 to ship them back--more than they cost. Do not order from them!!

      Online & App

      Reviewed April 24, 2022

      Cymax fails to disclose ANYWHERE on their website that furniture is NOT as pictured, it must be ASSEMBLED. Imagine receiving your loveseat in a box with 20+ pieces. And don't dare open the box or they will not accept returns!

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      Cymax Stores USA author review by ConsumerAffairs Research Team

      Members can conveniently browse thousands of furnishings for commercial offices, restaurants and bars, plus churches and temples. Their wide selection makes it easy to navigate many products very quickly.

      • Prices: Factory-direct discount prices on top industry brands.

      • Delivery: Free shipping on most purchases.

      • Returns: Free returns.

      • Taxes: No sales tax (except for Virginia).

      • Warranty: Manufacturer’s warranty available for most items.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Cymax Stores USA Company Information

      Company Name:
      Cymax Stores USA
      Company Type:
      Private
      Year Founded:
      2004
      Address:
      Unit 310, 4170 Stillcreek Drive
      City:
      Burnaby
      State/Province:
      BC
      Postal Code:
      V5C6C6
      Country:
      Canada
      Website:
      www.cymax.com