Cymax Stores USA
Overall Satisfaction Rating
2.45/5
  • 5 stars
    20
  • 4 stars
    4
  • 3 stars
    4
  • 2 stars
    2
  • 1 star
    23
Based on 53 ratings submitted in the last year
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Cymax Stores USA

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Cymax Stores USA is your one stop shop for home and office furniture. We carry cheap and affordable as well as high quality and solid wood pieces for your living room, dining, bedroom, office and more.

We are one of the Top 200 E-tailers worldwide and was nominated by the Internet Retailer as one of the Hot 100 2010 Best Retail Websites.

Simply put – we sell furniture, with over 250,000 products for home and office furniture and décor

We are dedicated to provide you a great selection of home and office furniture at affordable prices.

Cymax Stores USA reviews products from many different manufacturers to bring you great styles that suit every taste and style!

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Last updated: Oct. 21, 2017

1764 Cymax Stores USA Consumer Reviews and Complaints

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Verified Reviewer
Original review: Oct. 21, 2017

After reading all the bad reviews, I was very nervous about the order I had just placed with Cymax, but I was wrong to worry. Cymax shipped my very heavy television stand promptly, the day after I ordered it, matter of fact. I had used PayPal just in case but the product arrived well packaged and was beautiful. I learned from Walmart not to buy from 3rd party vendors because of very bad return policies. But I read the reviews on Amazon about the product prior to purchasing so I felt I was buying a quality piece of furniture, which it was, so no returns necessary. I was sure I wanted this after a lot of research.

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Verified Reviewer Verified Buyer
Original review: Oct. 19, 2017

I bought a side table on August 9, 2016 that I had searched for many months that would go with my decor in my bedroom. The piece looked wonderful and then less than a year later the paint on top, sides and front started peeling for no reason. I contacted customer service even sending them pictures and never got a response. I called customer service and a automated message told me a wait time that was unrealistic. I did leave a callback number which they offered and will see if I get a call. I doubt it as they quit responding by email.

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Verified Reviewer
Original review: Oct. 14, 2017

BUYERS BEWARE!! This is the worst company ever!! I made a Walmart.com purchase (almost $200) and it was from this company. BEFORE I made the purchase I contacted their customer service to make sure that if I needed to return it for any reason that I would not be charged a restocking fee or a return shipping fee, it was free to ship it to me. The rep told me no charges within 15 days with an authorization number to return. SO, now they are telling me they will charge a $44.50 restocking fee and almost $80 to ship it back (cuz of weight and size). So I will get maybe $60-70 back from a $200 purchase... Are you kidding me???

Their customer service is horrible, they take too long to respond to emails. The day I got the item I emailed them and I couldn't get a response with the return authorization number for 8 days. Now I'm thinking, why return this and only get $60-70 back when I paid them $200? I'm sooo angry!!! DO NOT DEAL WITH THESE PEOPLE. THEY ARE TERRIBLE!!! They do not honor what they say- maybe the customer service reps need to be trained better on their policies so they're not giving out false information OR maybe they should honor what they told me the first time and suck up their own mistake. GGRRR.

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Verified Reviewer
Original review: Oct. 2, 2017

We purchased a king size bed PC330 with floating headboard and nightstands and under bed storage. One year and one month after the purchase the footboard fell off the bed! It looks like all 11 mini screws that fast and it popped out ripping the pressed wood board because the metal bar that was supporting the foot of the head buckled severely. My partner and I jointly way less than 300 pounds and had been sitting on the edge of the bed to put on our shoes and the bed had not seen any abuse of any kind.

When we reached out to Cymax they ignored our email with photographs. When we reached out through Amazon we were told that they would not provide us with replacement footboard parts unless we wanted to ship the entire bed back which would mean disassembling it which would be a nightmare. I expected better after spending $1,000 on this bed. Very disappointed in Cymax. Will be trying to avoid their products in the future.

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Verified Reviewer Verified Buyer
Original review: Oct. 1, 2017

DO NOT BUY FROM THIS COMPANY!!! Really creepy experience with this company. This is a odd 4th party shipping company and if you buy from them you will likely get stuck with whatever they decide to ship out. We never got the filing cabinet we paid for but we did get a HUGE 90 pound box full of tree parts from them instead. It was rolled onto our front yard by a really upset FedEx Express team that had to deliver it. CYMAX told us it's not their problem but they will pick it up for $55.00. What??? I do believe we were taken for an expensive ride. Dumped in our front yard and is so heavy no one can move it. They want a ton of money to pick it up otherwise they said it's our problem.

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Verified Reviewer Verified Buyer
Original review: Sept. 30, 2017

I spent several days looking for an accent cabinet that I liked and I could afford. Although I really would prefer something that was not a piece to put together, I seem drawn to the Sauder designs. It was not my first time on putting together a Sauder piece, so it came together quickly. Their instructions are good with pictures and accurate words. It looks great in my room, and hides lots of boxes of yarn, in plain sight.

Cymax had the best price for this piece by at least $50. I had never used them before and I was so pleased that I received the item almost instantly. The box was oversized but was packed well and within a few days, I had the new cabinet installed in my office. I have not had to communicate with Cymax because nothing went wrong with the order. I saw, I purchased, I had. That is the best outcome of any online shopping. I shop online every week. I have had a lot of experience with multiple sellers, this was one of the best.

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Verified Reviewer Verified Buyer
Original review: Sept. 22, 2017

So I ordered a American Lange Trunk at Walmart.com and waited for it to arrive after being charged on my AMEX. I then got an email blaming me for not receiving it stating that I had canceled my own order per my request. A Lie. I called the business Cymax and was told that it had been mistakenly underpriced and that is why they canceled it. I still wanted the Trunk for my living room as me and my son picked it out for our new house. Being a single mom I could not afford to pay an ADDITIONAL 300.00$ extra for an item I had originally paid about 70.00 for. They wanted me to pay almost 400.00 total for it. I feel like I have been taken for a big ride on this folks.

Please do not let them bait and switch customers starting at 70.00 and then trying for another 300.00$. How does that even happen. The nice guy I talked to Ryan told me that they sent out that email to everyone that had been undercharged. They cannot and will not provide documentation that I ever canceled and admit that they are at fault. That it happens that they price things wrong all the time to thousands of people and if they want the items they have to pay the difference to have the order shipped. I'd like really like anyone who had this experience to speak up.

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Verified Reviewer Verified Buyer
Original review: Aug. 30, 2017

I'm just giving one star because I don't have another choice. My sister send me a gift. A crib. I saw box and it said cherry but my sister knows all of my furniture is espresso but then well I call Cymax. I spoke to a guy then tell me that he was going to send a replacement form which today I was told by a manager that it was declined because when the order was place the color was cherry and the form was denied. Now they're telling me I have to pay for shipping to send it back and for shipping to get back the right color and they can even refund the money to a visa card where I could go elsewhere and get what I want without any problems. To me knowing what customer service is this is a company with very poor customer service!!!

Verified Reviewer Verified Buyer
Original review: Aug. 29, 2017

Shipping policy states 1-7 Days after pre-ship is complete. I gave Cymax over 8 weeks to pre-ship and deliver a patio furniture set and they failed. The original delivery date to the local delivery location was scheduled for a date 6 weeks after the order date, 8/17-8/22. They could not meet that delivery date so they moved it out to 8 weeks from order date. I specifically gave this company more than 8 weeks to delivery a set of patio furniture before our big event and they failed to deliver. As I am writing this I still do not have my furniture. Do NOT ORDER from this company or its affiliates, like HomeSquare, which is just a front for the main company's website.

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Verified Reviewer Verified Buyer
Original review: Aug. 24, 2017

I have never written a review before but, I'm just shocked and appalled. I received the correct item in the wrong color on July 28th. Never installed, have original packaging and barely opened. After emailing back and forth not really getting anywhere so I called (on hold for 25 mins). They said to call the manufacturer to see if I can just get the top piece in the correct color. I did. They can't do it, so I emailed Cymax daily for a week with no response. Had to call again. Lucky me was on hold for 30 mins. The lady said, "No problem. Sorry about that" and will get me a return label within the next 48 hrs.

She advised I can reorder the item which I did, (wanted to get my desk back together) and I will be issued credit once they have received the return item. Then I get an email a week later saying sorry we can't return the item because it has been assembled, WHAT. I emailed daily for a week surprise with no email back. Yay I get to call again and wait on hold. Yep about 30 mins, re-explain what happened. She read the notes which were correct NOT assembled and in original packaging. Again I was told, "We will get you a return label with the next 48 hrs." That has been 14 days ago.

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Verified Reviewer
Original review: Aug. 24, 2017

We ordered a baby changing table online and was told it was back ordered. So when it finally came in it was double shipped and we were charged twice. That’s when the trouble started. It took several calls to get a call tag to send the extra unit back. I always had to start over and talk to a new person. I was finally able to get the call tag and then I had to make several more calls to get the refund. I talked to Sunains, Rayden, Trixia, Elicia, Chantel, Ryan and Jen. I was told they had talked to Blaine and Darin (both managers) about the trouble but would not let me talk to them. This is the WORST online company I have ever worked with.

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Verified Reviewer Verified Buyer
Original review: Aug. 7, 2017

I really doubt I will ever have a worst customer experience. My order was put on hold and no one called to tell me and nowhere explained what that meant. I contacted chat and they told me it was because my billing address did not match my shipping address. I believe that is a normal occurrence, especially for a furniture store due to people being between addresses while moving, so I am still confused why it was a good reason to place it on hold, especially since my card was approved.

I spent 40 minutes on hold when I called (after I had received an email that my order was cancelled by me, which I did not do) and the woman did not seem to understand why I was calling. She put me on hold and finally told me a manager removed the hold and I was immediately recharged for the item. But the hold on my order wasn't removed. So I tried chatting again and the woman said they didn't release it because I did not call to verify my identity. Apparently all that time I spent on the phone meant nothing and I have to call back AGAIN and hopefully get my item shipped. I ordered from here because the price was too good in comparison to the same item at other online retailers (I surely would've cancelled by now if it wasn't) and I read good reviews about the site. If the item comes damaged, I will absolutely lose it.

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Verified Reviewer Verified Buyer
Original review: July 30, 2017

Ordered a SET OF 6 Corning Ramekins on Walmart.com. Many days later a box arrived via FedEx with ONE ramekin!!! I called Corning and they referred me to Walmart. I went to Walmart and they said this was a third party purchase and they could not help me. They told me to contact Cymax which has been a JOKE. I printed off a copy of the item from the Walmart.com which clearly shows SET OF 6 on sale for $14.99, which had previously been $44 for a set of 6. Now I am out FIVE ramekins because I cannot get in touch with this CROOKED COMPANY! I am now going to write my NC Attorney General's office and report FALSE ADVERTISING! DO NOT BUY ANYTHING FROM THIS COMPANY.

Verified Reviewer
Original review: July 15, 2017

The delivery was not timely. It was almost 10 days after the end of the scheduled delivery window. Several calls to Cymax went were to no avail and no one at Cymax seemed to be able to find out what the hold-up was. No follow through from anyone at Cymax that said they would look into it.

Verified Reviewer Verified Buyer
Original review: July 14, 2017

Regency Traditional Button Tufted Ivy League Side Guest Chair - The chairs are sturdy and look very nice. They are great for what we needed. I ordered one to try and it went together well so I ordered 11 more. These all had an area that was not drilled properly and we had to buy different screws (22 in all). Two were purchased as "back ups" and we ended up using those for parts for some of the others that had flaws. I asked about the area that was drilled wrong, was told it was not a problem, they were aware of and they didn't seem interested in offering advice. We stumbled on the different screw size working. Over all the chairs are great but beware that you may need some different hardware than what is provided.

Verified Reviewer
Original review: July 14, 2017

Nice computer desk. Just what I was looking for. Reasonable price, fast delivery and easy to assemble. I will buy another for my son and maybe one for my daughter. The size and color nice. Overall I'm satisfied. I will be doing business with you in the near future.

Verified Reviewer Verified Buyer
Original review: July 13, 2017

This piece of furniture (Bowery Hill Apothecary Accent Chest in Espresso) came quickly and was just as described. Easy to assemble. Looks sturdy and beautiful. Just what we were looking for. I looked online and this company had the best price, free delivery and a discount coupon.

Verified Reviewer
Original review: July 13, 2017

Coaster Beveled Mirror: This is the second mirror that I've bought, both from this same company, and I love it! It is the perfect size for above a single sink vanity in a bathroom - not too big and not too small. Easy to hang.

Verified Reviewer
Original review: July 13, 2017

I had ordered, what I thought was a set of chairs. One of the pictures had two chairs and I had assumed, with the high price, that it was two chairs I was purchasing. I purchased one in white and one in glacier blue. I attempted to return. The return shipping was more than the chairs. Then I attempted to exchange one chair for another color so I would at least have a matching set. Needless to say I have talked to numerous people and have sent a ton of emails and still have not received directions on how to exchange. The return policy is ridiculous with a long list of to dos. It seems that you guys try to make it as ridiculous as possible so people won't return their product. I have never encountered a company with such poor communication and difficult return policies. I will not recommend using this company and will not purchase anything else from this store. And I will shout my complaints from the rooftops to warn others!

Verified Reviewer Verified Buyer
Original review: July 13, 2017

It's been awhile, and I haven't yet received my end table. Why is that? I like what I have gotten so far, but the end table is taking forever to get here.

Verified Reviewer Verified Buyer
Original review: July 13, 2017

I loved my headboard. Easy to assemble. I bought for personal use, however manage a huge real estate portfolio of 300+ units. It was perfect for my needs. Hope to use you in the future on a project or two. Thanks.

Verified Reviewer
Original review: July 12, 2017

Return damaged item. I have ordered a mirror for the wall thru Walmart with the company being HomeSquare. Cymax is their customer service. I received the mirror in mid May. We didn't open it as we didn't have way to hang it. We opened it mid July and found out it's broken (either sent this way or in shipment.) The mirror costs 300 dollars on their site while being in 400 other sites.

I have sent them pictures to prove to them that it came this way after they requested as it's past the 30 days notice! They promised they will open my file. They didn't then. I have called them again to explain my situation. They said they will open my file again. Every time they say they would, they end up refusing to exchange item. With My last conversation with them on the phone, they gave me impression they will exchange item then they email they refused. Now I am thinking maybe their site had the cheapest price on the item because they're sending damaged goods and basically not exchanging and cashing the money!

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Verified Reviewer Verified Buyer
Original review: July 7, 2017

Home Square Cymax embodies horrible customer service!! I ordered (online) a bed and dresser on June 8th. I received a shattered bed on June 23th from a horrible local shipping (trucking) company, YRC Freight in Ringgold, GA. I immediately emailed Home Square-Cymax with info and pictures!! (I received my broken bed at 7 pm on a Friday night, thanks to horrible shipping company.) I had to wait over the weekend due to Home Square being closed on weekends for customer service--I called Home Square on the following business day (6/26) and was told 1-3 days of processing??? before I could have information on a replacement. I sent more pictures and I finally received a follow up email from Home Square-Cymax on 6/27--telling me I'd have either a new bed or tracking for a new bed by July 4th.

Today is July 7th and I still have NO tracking and after several calls (from myself to Home Square-Cymax) I still have no resolution. **Zero replies to my emails I should mention. I finally asked for a refund yesterday, to which I was told 2-3 business days (so this weekend I won't count, not a "business day") before I'll know if I can have my money back. Home Square doesn't know if my replacement bed has shipped and they can't tell me if I can have a refund. Horrible customer service! Never again will I order from this company!

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Verified Reviewer Verified Buyer
Original review: June 14, 2017

I ordered a chest from this company through Wal-Mart. The next day I received an email saying that the order had been cancelled because the price had changed. A call to customer service went very poorly. The rep was unable to answer my questions and unwilling to transfer me to someone who could, stating first that he did not know who to send me to, then that everyone works on email so there is no way to transfer a call. I absolutely will never purchase from this company again.

Verified Reviewer Verified Buyer
Original review: June 5, 2017

I ordered a item, after four weeks I contacted the company to ask where my item was, I was then informed the company decided without speaking to me to refund and restock the item. I am being charged a restock fee of $349.49. I should have never been charged this fee for something I didn't want returned. Scam!

Verified Reviewer
Original review: May 24, 2017

I bought a patio from this outfit. They gave a false description of a small patio table I ordered. I requested return instructions for the item via my order page. When I didn't hear from them, I contacted Amazon Pay as I had used Amazon as my payment source. Cymax has charged me an $18 restocking fee, $10 delivery charge, and I had to pay $43 for return postage on a $99 table. Very sleazy company selling cheap junk that they no doubt get for free! Beware of this shady company!

Verified Reviewer
Original review: April 20, 2017

Purchased water fountain, took over 2 weeks to receive. Did not work so after numerous emails and phone calls told I would get a new one and to ship the old one back. About 10 days later I received a "new pump" which was three times bigger and would not fit into the fountain and stuck out of the bowl. Now they want "pictures" to send to the manufacturing company or "donate" it, get credit for the donation. I asked why I would donate something broken and I was told, "Well that is the only way we can refund you". DO NOT BUY A THING FROM THIS COMPANY!

Verified Reviewer
Original review: April 1, 2017

I was not so happy with a couple of items I order in the past. Some item got here broken like my computer armoire. I have to call customer and they have me waiting for hours and it took forever. Customer service was not great. The person that got my information was nasty. I like to order at this website because of the good prices not good shipping. Nasty nasty man. Expecting 100 of dollars just for delivery and it says free shipping. If your order is heavy be prepared for tipping hundreds.

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Verified Reviewer Verified Buyer
Original review: March 24, 2017

I purchased a daybed trundle from Walmart.com through Cymax. The description on Walmart's daybed did not specify that it was only the trundle. The original price said $314.99 and now it was $79.95 and I thought I was getting a deal. When I received the email that my item had been shipped there was a description that it was only the trundle. I called customer service and immediately canceled the order. I was told to refuse the order when it came and my money would be refunded. I refused the order and it has been 3 weeks since I did that. It has been 4 weeks since I ordered the item. I called customer service several times during this period. They said even though they can see that I do not personally have the item they cannot refund until the manufacturer sends them an email stating they have the product.

This is totally unacceptable. I cannot even believe I am dealing with this right now. They know I do not have the item. It is not my issue that their manufacturer has not sent them an email. I will never ever order from this crappy company another day in my life. I still am waiting on my $80 - I will be contacting the Attorney General's Office if it does not get resolved soon or possibly take them to small claims court.

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Customer increased Rating by 3 stars!
Verified Reviewer Verified Buyer
Original review: March 15, 2017

Following a previously bad experience with another furniture retailer I gave Cymax a try. My first order with them went without a hitch, but the second was a nightmare! I ordered a desk from them on March 7th after another company failed to do so. On the 12th I obtained another desk, to which I verified that the status of my order in the Cymax system was still "In Process", so I canceled the order. The following day against their own "Cancellation Policy" I was notified by automated email that the desk shipped. Their policy states that I was supposed to be notified that either my cancellation was rejected or accepted (I never received any notice to either).

Following the tracking number to FedEx, I contacted FedEx to return to sender. They notated it in their system and even wrote a note on the door with the tracking number to return the item. In the meantime I was in talks with Cymax about the cancellation, they refused to fully refund me and stated that they had to follow their "Return Policy" mostly in fault because they are a "drop-ship company" and it's not their fault their system takes 2-3 days to update. So let me get this straight even though I canceled before the item was marked shipped in their own system, 'according to Cymax CS reps' this is my fault?? They stated I was to pay $27.82 for the original shipping to me and $27.82 for the return shipping. Wait wasn't shipping listed as free on their website?

After a back and forth I mulled over these fines. That night I received a call that FedEx delivered the desk even after all my notices. I called Cymax the next day, now with a desk I canceled and with $56 in fees to return. Furious I told them I did everything possible to prevent this. Cymax proceeded to add on additional fees for the return... a $65 pick up fee, $46 return label fee, and $27.82 for the original shipping (total $138+). This turns out to be more than the desk originally cost! Really avoid doing any business with this company. I'll be seeking to dispute this charge and somehow find a way to get this desk back the company that really shipped it to me (probably out of my own pocket)...

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Cymax Stores USA Company Information

Company Name:
Cymax Stores USA
Company Type:
Private
Year Founded:
2004
Address:
Unit 310, 4170 Stillcreek Drive
City:
Burnaby
State/Province:
BC
Postal Code:
V5C6C6
Country:
Canada
Phone:
866-740-9830
Website:
www.cymax.com