Cymax Stores USA

Placed an order at 10pm, cancelled at 10am the next morning. Received a notification that FedEx picked up the package at 7pm that day, and it arrived at the FedEx facility at 9pm. They contacted me and offered me a 10% discount if I would take it anyway, which I refused, or I had the option to start the returns process. I e-mailed 5 times over the next 20 days and received no response. I disputed the charge with my credit card company. The dispute was not resolved in my favor, which allowed me to see the information provided by HomeSquare. Someone named Jose ** provided information to my credit card company which included lies about the dates on which I contacted them and lies about them providing me with a pre-paid label for me to return the merchandise for a full refund. I will never deal with this company again.

This company is horrible!! I ordered a table and chairs. 2 days after my order I received an email that the product had shipped. I contacted the carrier to track my order to be informed that they tried to pick up my order but Cymax did not release it to them. It is now a month later and I still have not recieved my order and neither has the carrier. I tried to contact customer service at Cymax and they only communicate via email. Multiple emails sent by me but still no response, so I have no idea where my shipment is!

Purchased high end wicker ($1600) patio set with aluminum frame. Order arrived a month late. Table arrived damaged. Within first month three legs broke off sectional couch. Cymax refused to replace table. The frame and legs rusted shortly after breaking. Turns out the tack welds failed. The frame is actually powder coated steel. Cymax refused to accept a return because I could not repack in original shipping boxes. Purchased on Amazon. They refused to honor their A-Z refund policy. Can you say fraud.

I order barstools, 2 separate orders, a total of 5 barstools in February 2019. None of them work and I have been e-mailing since March 1, 2019. I did not receive an acknowledgment of my first e-mail. On March 4, 2019, I called the number for sales so that I could at least speak to a person. I was told it takes 5-7 business days but I would be contacted. I e-mailed again on March 11 basically begging for assistance. I emailed again tonight. I am 2 time zones away and it is hard to connect by phone but I will try calling sales again tomorrow. After reading reviews on customer service, I fear that I will not hear from anyone until the time for returns has passed. I will lose more than $500 from this experience. I will not be ordering again.

Ordered a hurricane candle holder. Paid extra for faster shipping. Then was told the day before arriving that they are contacting the manufacturer to see where it is. So I order from them, for them to get it from the manufacturer and to pay extra for shipping when they never had the item to begin with?

I ordered an end table online and after inputting my method of payment I received an error message saying payment couldn’t be processed. So I used another card and received the same error message. But when I checked my accounts both posted with payments. When I called customer service they insisted that they had no payment whatsoever, we’re incredibly rude, insisted I had bent a sofa from them (which I didn’t) then hung up on me. The WORST racket ever.

The six Flash Furniture chairs I ordered from CYMAX were delivered February 14th as expected. They were packaged together on a pallet, with NO carton damage. No chair damage either. We are extremely pleased with the Big & Tall Leather Swivel Office Chairs in Black!!! From what I understand, they were pretty easy to put together, There were no missing parts and the directions were clear. The chairs are really comfortable and have all the various options we were looking for, especially the back recline.

I purchased an ottoman where Cymax was the seller of an Abbyson Frankfurt Flip-Top Ottoman. I take receipt. I missed a 30 day window to return, but I ordered while my home was being remodeled and kept it in a safe dry place till I could open it when it would not be damaged. It's beautiful furniture, but it does not work with the couch we have. I asked to return it and have gotten nothing back other than it's 30 days and that's it. It was open for 2 hours. I offered to pay a restocking fee and the return shipping. No live contact, "We don't care." That's it. "Can't help you."

I placed an order on 11/26/18 for a bed which was back ordered til Dec 20th. I did mind waiting since it was a great price and was not in stock anywhere else. I received an email saying it was going to get pushed back 'til Jan 4th. No big deal. Again got an email around Jan 20th saying it was going to get pushed back once again. I went and contacted their customer service email which is the only option since there is no phone support. I waited 4 days for a response which stated they had no idea when they would be getting this item in stock and I could either wait or cancel order. I decided to just wait it out.

If you have a customer service inquiry they will only handle via email even if you order directly through them. They are unresponsive to emails. Order placed 12/11. Not yet released to shipping company almost 1 month later. When emailed requesting status was advised to contact the shipping carrier. Shipping carrier had no idea why we were told to contact them as the item has not been released to them to ship. Shipping company has reached out 3 times to Cymax for status and they cannot get a status as well. Do not recommend.