About Cymax Stores USA
Cymax Stores USA is your one stop shop for home and office furniture. We carry cheap and affordable as well as high quality and solid wood pieces for your living room, dining, bedroom, office and more.
We are one of the Top 200 E-tailers worldwide and was nominated by the Internet Retailer as one of the Hot 100 2010 Best Retail Websites.
Overall Satisfaction Rating
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I purchased 2 nightstands which they claimed was in stock and I would receive in two weeks. It has been five and haven’t received them or a date for delivery. If you call to place an order the phone is answered. If you call for customer service it only gives an email address to write to and they go unanswered. So I called the order department and they transferred me to customer service and I spoke to a person who said they would reach out to the manufacturer to get a delivery date and I needed to wait 24-48 hours for a response. Six days now and no response. Never again will I purchase from this horrible company. They should be put out of business!
This company is very deceptive. The product listing is very different than the item I received. The customer service number is a sham - it hangs up after 1 ring. E-mails go unanswered. I have made multiple attempts at a resolution. I am shocked to see that Google shows this company as a trusted seller with 4 stars!
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Just awful customer service!!! I ordered barstools from them as a seller on Amazon. They look cheap and flimsy and they will not send a return shipping label for me to send them back. UPS wants $459 to ship them back--more than they cost. Do not order from them!!
Cymax fails to disclose ANYWHERE on their website that furniture is NOT as pictured, it must be ASSEMBLED. Imagine receiving your loveseat in a box with 20+ pieces. And don't dare open the box or they will not accept returns!
I bought a desk on January 25th. The delivery date was February 9th. It was supposed to have 4 big packages delivered but instead I got 2. The company is giving me the running around and no one to answer the phone or emails. This is a scam!!!! Don't buy anything from them. After I got defrauded of $1600, I checked their reviews, and this is what they do to everyone!!!
Yes I ordered a sculpture that was made from shells. It came to me without the words fragile anywhere on the box and upon opening it, it was completely smashed into a hundred pieces. After contacting them with photos and evidence they told me I could either get a 30% refund or I could go on about my way with nothing. I refused that offer and demanded a phone number to reach them. They couldn’t give me a straight answer. Then on a Sunday they email me and tell me someone is coming to my house the following day to inspect the package for proof that it is damaged. Unfortunately I don’t have a job where I can just sit at home all day and wait around for whoever was coming. It was super sketchy and they told me to wait at home from 8 AM to 6 PM. I am in the process of filing a complaint. Do NOT do business with them.
We bought a rather expensive desk and like others have noted, only received 1 of 2 packages. They are giving us the run around and we fear we've been scammed. I have, and suggest you do to, tweet about them using the hashtag #cymaxscam. May sound silly, but really hating this circumstance.
Didn’t receive what I paid for. Communication is only through email. Poor service across the board. The order say a set and I ordered quantity of 2 set and only received one. Calling and can’t speak with no one who could help. Was directed to use email.
Non-existent customer service. 2 of the items delivered with significant damage, no phone number to call, it takes them weeks to get back to you via email. They provide wrong order statuses and invalid shipping info. Trying to get a refund without any luck at this point. Every time I reach out via email similar scripted response comes in. At this point thinking of reaching out to a credit card company to get my money back.
I placed an order for a natural maple headboard for our daughter's bed. It arrived promptly, however it was damaged AND it was the wrong color. Impossible to talk to anyone but a sales person. Submitted return form, with photos, on website. No response. Email response is sketchy and just keeps asking for more information and totally not helpful. Worst possible customer service ever. Still awaiting resolution of their issue, but "out: my money...over $200". Poorly-run business for sure.
Cymax Stores USA author review by ConsumerAffairs Research Team
Members can conveniently browse thousands of furnishings for commercial offices, restaurants and bars, plus churches and temples. Their wide selection makes it easy to navigate many products very quickly.
Prices: Factory-direct discount prices on top industry brands.
Delivery: Free shipping on most purchases.
Returns: Free returns.
Taxes: No sales tax (except for Virginia).
Warranty: Manufacturer’s warranty available for most items.
Cymax Stores USA Company Information
- Company Name:
- Cymax Stores USA
- Company Type:
- Year Founded:
- Unit 310, 4170 Stillcreek Drive
- Postal Code:
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