Cymax Stores USA Reviews

Ordered a futon mattress according to photo on Amazon. Totally different color than advertised. Cymax asked for photos. They sent a postage due label (for a 55 pound mattress). I'm stuck with a very ugly mattress for I know if I pay shipping back I will never see my $300 refund. Waiting on Amazon for help but not very helpful either.

A very deceitful company. The product description says commercial grade steel cabinet. I paid over $800.00 for 2 cabinets. I open 1 and to my surprise the sides are metal and all the shelves are cardboard.

Terrible customer service. Left hanging for the same piece of furniture on two occasions. Over 4 months waiting for arrival then for the second time, they just cancel the order out of the blue. Refunding my order with no explanation for the second time. Waited all duller for this furniture and total waste of time! Do not buy from these people. Fake scammers.

Terrible company! Don’t buy from them either directly or through Amazon…. They send wrong items, with so much delay… They don’t send a pre-paid label to send it back to them, you end up paying 5x more than the price to ship it back to them…. No customer service whatsoever… Stay away from them, bad news!

First time, product was damaged at shipping. They offered to give me 35 dollars to keep the damaged item, when I paid about 250 dollars!!!! Second time it was manufactured so badly that top drawer would not open. We are now over a month later. DO NOT DO BUSINESS WITH THIS COMPANY.

Ordered a product and received the wrong one. After 12 days, Cymax has not setup for the product to be picked up and money refunded, but they are insisting I keep the product and original packaging while they talk to the manufacturer. I didn't buy from the manufacturer, I purchased the item from Cymax. I want the very 2 large boxes picked up and my money refunded. Keep getting the runaround!

We ordered a buffet server from them through Amazon. It was shipped and arrived a month later. It has a cracked frame, shredded door and chips through our the item. It was bought through their stores on Amazon. I tried to get a number and it will only talk on a chat .They offered a 30% discount to live with it but it's useless. I have pics to verify .All I want is them to pick it up and refund my money.

I purchased a very well made Coaster Co Queen Headboard for my teenage granddaughter. I ordered through Amazon and accidentally put the wrong address. I contacted Cymax via chat and they worked with FedEx to redirect to the correct address to have delivered the next day. Cymax has great, attentive caring customer service. The bedazzled headboard is also of great quality. I would purchase products from them again.

I purchased 2 nightstands which they claimed was in stock and I would receive in two weeks. It has been five and haven’t received them or a date for delivery. If you call to place an order the phone is answered. If you call for customer service it only gives an email address to write to and they go unanswered. So I called the order department and they transferred me to customer service and I spoke to a person who said they would reach out to the manufacturer to get a delivery date and I needed to wait 24-48 hours for a response. Six days now and no response. Never again will I purchase from this horrible company. They should be put out of business!

This company is very deceptive. The product listing is very different than the item I received. The customer service number is a sham - it hangs up after 1 ring. E-mails go unanswered. I have made multiple attempts at a resolution. I am shocked to see that Google shows this company as a trusted seller with 4 stars!