Cymax Stores USA Reviews

THEY STEAL MONEY FROM CUSTOMERS THRU AMAZON. They sent me 2 damaged tables and asked for me to pay $502 each to send them back to them.

If I could give Cymax zero stars, I would. This has been one of the worst purchasing experiences I have ever had. I requested a cancellation before the item even left the manufacturer and confirmed it had not shipped, yet Cymax refused and continued giving me the runaround. Since they would not cancel, I attempted to work with them in good faith and gave them ample time to provide a delivery date. After over a month, they still could not provide one—not even an estimate. I was left waiting indefinitely with no timeline while they held my money. At that point, I had no choice but to escalate the situation through my payment provider. Only after escalation was the order finally canceled.

I purchased two different sized file cabinets that were advertised as "constructed from high quality wood", "traditional wood", "proudly made in North America" and "oak wood". What I received is fiberboard junk furniture that had serious defects in the finish. I am replacing fiberboard file cabinets because they are cheaply made and don't hold up to daily use. My current ones cost approximately $100 and these 2 file cabinets cost me $1298. They were seriously wrapped for shipping and the only way to open them for examination was to cut the boxes and packaging Styrofoam into pieces. They want me to pay to ship them back to them at a cost of approximately $270, inches original packaging, and then they'll decide if they'll replace, refund or even accept. I wouldn't recommend this company for a purchase of even a box of toothpicks.

This company shady and fails to own their mistake. I wouldn't recommend them if they were giving away free furniture. I ordered one thing and what I got was completely different. They asked for pictures; I sent the pictures of what I received and still they refused to take back the item. They partially shipped the order then issued a refund and told me to reorder if I wanted the other two. Why would I reorder 2 more of something I didn't order in the first place. We could chalk it off to the fact they had limited information about what was actually in the box but after I shared pictures any seeing person would know what they sent was not what they advertised. Some responsible individual should take initiative and put this company out of their misery. They lack business ethics and are only out to scam buyers by falsely advertising products.

I purchased Taran Designs Bailey Carved Solid Wood Storage Ottoman on October 1, 2025 and it was delivered on October 10, 2025. When I opened the lid on November 11, 2025, there was a piece on the left side that had broke off completely and a corner piece that was completely split. I immediately went thru the process on the website where I had purchased the item and did exactly as requested which was to provide the order number and a picture of the broken piece. I actually have done that 3x's now via the website. When I did not get a response, I contacted the company directly via a phone call.

Regarding two recliners purchased. Wrong colors shipped and mislabeled. Found assembly screws laying in the bottom of the box. And worst of all, they ignored my attempts to communicate my issues with them.

Criminals. Stay away from this company. I purchased shelves. Box came missing part rendering the shelves useless. They refused to send parts or refund. They stole my money. Amazon needs to drop them. From the looks of the reviews they should be investigated criminally.

I ordered shelves, three of five were missing a piece needed for assembly. I wrote to customer service and they said too bad - purchase was more than 30 days ago. I bought them as a gift, and when I struggled with assembly - calmed in a carpenter. I will never purchase another item from them. I don’t understand the lack of accountability to stand behind their product.

Bought furniture back in 2015 and it came damaged. I reached out to Cymax back in 2015 through 2016 regarding the damaged product and wanted to return the furniture, they never responded back yet expected me to continue paying the payment plan for the furniture. After arguing with a customer service rep, they had someone pick up the product Feb 2016. Fast forward today (2024), they are sending me a debt collection bill saying I owe them $800 from the furniture. I don't have anything in my collections and I'm so confused. I don't even have the furniture that they took back. They are a scamming company!!!

Ordered a futon mattress according to photo on Amazon. Totally different color than advertised. Cymax asked for photos. They sent a postage due label (for a 55 pound mattress). I'm stuck with a very ugly mattress for I know if I pay shipping back I will never see my $300 refund. Waiting on Amazon for help but not very helpful either.

A very deceitful company. The product description says commercial grade steel cabinet. I paid over $800.00 for 2 cabinets. I open 1 and to my surprise the sides are metal and all the shelves are cardboard.

Terrible customer service. Left hanging for the same piece of furniture on two occasions. Over 4 months waiting for arrival then for the second time, they just cancel the order out of the blue. Refunding my order with no explanation for the second time. Waited all duller for this furniture and total waste of time! Do not buy from these people. Fake scammers.

Terrible company! Don’t buy from them either directly or through Amazon…. They send wrong items, with so much delay… They don’t send a pre-paid label to send it back to them, you end up paying 5x more than the price to ship it back to them…. No customer service whatsoever… Stay away from them, bad news!

First time, product was damaged at shipping. They offered to give me 35 dollars to keep the damaged item, when I paid about 250 dollars!!!! Second time it was manufactured so badly that top drawer would not open. We are now over a month later. DO NOT DO BUSINESS WITH THIS COMPANY.

Ordered a product and received the wrong one. After 12 days, Cymax has not setup for the product to be picked up and money refunded, but they are insisting I keep the product and original packaging while they talk to the manufacturer. I didn't buy from the manufacturer, I purchased the item from Cymax. I want the very 2 large boxes picked up and my money refunded. Keep getting the runaround!

We ordered a buffet server from them through Amazon. It was shipped and arrived a month later. It has a cracked frame, shredded door and chips through our the item. It was bought through their stores on Amazon. I tried to get a number and it will only talk on a chat .They offered a 30% discount to live with it but it's useless. I have pics to verify .All I want is them to pick it up and refund my money.

I purchased a very well made Coaster Co Queen Headboard for my teenage granddaughter. I ordered through Amazon and accidentally put the wrong address. I contacted Cymax via chat and they worked with FedEx to redirect to the correct address to have delivered the next day. Cymax has great, attentive caring customer service. The bedazzled headboard is also of great quality. I would purchase products from them again.

I purchased 2 nightstands which they claimed was in stock and I would receive in two weeks. It has been five and haven’t received them or a date for delivery. If you call to place an order the phone is answered. If you call for customer service it only gives an email address to write to and they go unanswered. So I called the order department and they transferred me to customer service and I spoke to a person who said they would reach out to the manufacturer to get a delivery date and I needed to wait 24-48 hours for a response. Six days now and no response. Never again will I purchase from this horrible company. They should be put out of business!

This company is very deceptive. The product listing is very different than the item I received. The customer service number is a sham - it hangs up after 1 ring. E-mails go unanswered. I have made multiple attempts at a resolution. I am shocked to see that Google shows this company as a trusted seller with 4 stars!

Just awful customer service!!! I ordered barstools from them as a seller on Amazon. They look cheap and flimsy and they will not send a return shipping label for me to send them back. UPS wants $459 to ship them back--more than they cost. Do not order from them!!

Cymax fails to disclose ANYWHERE on their website that furniture is NOT as pictured, it must be ASSEMBLED. Imagine receiving your loveseat in a box with 20+ pieces. And don't dare open the box or they will not accept returns!

I bought a desk on January 25th. The delivery date was February 9th. It was supposed to have 4 big packages delivered but instead I got 2. The company is giving me the running around and no one to answer the phone or emails. This is a scam!!!! Don't buy anything from them. After I got defrauded of $1600, I checked their reviews, and this is what they do to everyone!!!

Yes I ordered a sculpture that was made from shells. It came to me without the words fragile anywhere on the box and upon opening it, it was completely smashed into a hundred pieces. After contacting them with photos and evidence they told me I could either get a 30% refund or I could go on about my way with nothing. I refused that offer and demanded a phone number to reach them. They couldn’t give me a straight answer. Then on a Sunday they email me and tell me someone is coming to my house the following day to inspect the package for proof that it is damaged. Unfortunately I don’t have a job where I can just sit at home all day and wait around for whoever was coming. It was super sketchy and they told me to wait at home from 8 AM to 6 PM. I am in the process of filing a complaint. Do NOT do business with them.

We bought a rather expensive desk and like others have noted, only received 1 of 2 packages. They are giving us the run around and we fear we've been scammed. I have, and suggest you do to, tweet about them using the hashtag #cymaxscam. May sound silly, but really hating this circumstance.

Didn’t receive what I paid for. Communication is only through email. Poor service across the board. The order say a set and I ordered quantity of 2 set and only received one. Calling and can’t speak with no one who could help. Was directed to use email.

Non-existent customer service. 2 of the items delivered with significant damage, no phone number to call, it takes them weeks to get back to you via email. They provide wrong order statuses and invalid shipping info. Trying to get a refund without any luck at this point. Every time I reach out via email similar scripted response comes in. At this point thinking of reaching out to a credit card company to get my money back.

I placed an order for a natural maple headboard for our daughter's bed. It arrived promptly, however it was damaged AND it was the wrong color. Impossible to talk to anyone but a sales person. Submitted return form, with photos, on website. No response. Email response is sketchy and just keeps asking for more information and totally not helpful. Worst possible customer service ever. Still awaiting resolution of their issue, but "out: my money...over $200". Poorly-run business for sure.

After multiple attempts via email and phone calls that were not returned I was forced to pay over half the cost of the original item to ship it back within 30 day time frame. Bush Industries was also included in communications and refused to assist.

SCAMMED>..I ordered a pack bed frame with storage and headboard. The headboard was missing a piece and the bed frame was of such poor material that likely would of broke before a years time. I immediately tried contacting the company to receive shipping labels and a refund. I was not ever able to reach a live person. It took 2 and a half weeks to receive a response for shipping labels. After receiving the labels I returned the Items to UPS in two days time. Then the next week I received an email as a follow up saying they are assuming I changed my mind and are closing the request. It's been a month and a half, I have sent 5 emails disputing this with proof of my return receipt from UPS, and I still can't get a reply. So basically I have been scammed for $599.77. Also beware because they are located in Canada and Virginia, this makes it difficult to take them to small claims.

I ordered a desk chair from Cymax. The ordering process was easy enough. The cost of the chair was reasonable. The delivery was was a little slow but reasonable. When I got the chair it was exactly what I ordered, however, the description of the chair said it was a high back chair measuring 36 inches high. I don't know where they are taking their measurements but from the seat to the top of the seat back is not 36 inches. It's too short and I want to return it.

I placed an order on May 17 2020 when I go to my account I can not view anything but especially not my order. My credit card has been charged. Nothing has shipped. I have emailed and called the company and have not been able to get any response. When I call they say my wait time exceeds their policy and they hang up on me. Pretty sure the reason they are cheap is because they are not going to actually send you anything just try to take your money. My next step will be cancelling payment through my credit card.

I bought a steel double bunk bed from Cymax, (Through Walmart), and received the bed in early September. I bought the bed set for guests I have coming in March. After receiving the bed set (in two huge boxes), I had a wedding in August, a trip in October, a wedding in November and a wedding in December. Because of all the trips I did not have time to put together the beds until mid December.

DO NOT ORDER FROM THIS COMPANY! Sent the completely wrong item and instead of following their own statement on Amazon about offering a replacement they refused to send the correct item. They would not sell me the bed I originally bought at the price I paid. They also kept offering to sell me the item they sent which I stated I did not need or want. It is the company's job to check listings and make sure they are correct if not remove them or honor them. Then wanted me to take the item somewhere to ship back instead of picking it up!

I ordered two flat file cabinets with bases from a company called Homesquare on the Walmart "marketplace" platform. This turned out to be Cymax. When the items shipped, I noticed that they had only shipped the bases. When I contacted them, they said it was a "listing error." The bases have no use without the cabinets. Bait and switch. They still have not arrived and my card has been charged.

DON'T EVER TRY TO PURCHASE ANYTHING FROM THIS WEBSITE/COMPANY. We purchased a sofa set which cost us $3000 then it came with defect and broken for two chairs and one Loveseat. Now we haven't received the large sofa yet! It's been over one month and no customer service reply so sales even don't care at all!!! Their customer service won't reply and they don't have phone number to contact what we have been told from the sales person. Which we can't believe. We are wondering if this is fake company. Will proceed with legal process if it is necessary.

Product arrived badly damaged, customer service is non-existent, they literally open my emails (no phone number to call) and never reply. Followed all their instructions and they just ignore customers. RIP OFF.

Order Cancelled Without Notice. Found the vanity of my dreams and customized by bathroom tile and framing around it. Shipping was confirmed and 3 days later got a refund notice. Cymax refused to call me and was unable to rectify my issues. Would not recommend at all.

If I could put no stars...that’s what I would do. It got to my house in the 2 days that it said it would (because it came from a warehouse 20 min from where I live in Blainville Quebec). But the color did not match the description. Therefore did not match my bed. When I requested the form to return it, I learnt that there was no form...just a number. And that the shipping back wasn’t free and the warehouse to be sent was in Burnaby BC... Cost $1200!!! Crazy!! Contacted the seller to see if I could send it back to the same warehouse where it came from but they refused. BUY HEADBOARDS or any other furniture for other companies, their product are not worth the headache!!!! (And their customer service is even worse than the products they sale!!!) I will put reviews everywhere I can just to prevent other people to deal with the same problems I had.

I purchased a computer desk through this company. Upon delivery, I observed that it was damaged by what appears to be a forklift. Several times I have tried to contact the company for help to no avail.

I purchased a swivel rocking recliner chair from them on Amazon. The mechanism on the chair broke 8 days after Cymax's 30 day return policy. I made contact with seller and I jumped thru all the hoops they ask... Told me to contact MFG to get service from them. It got to the point of getting the complete runaround. I tried to call MFG, HMI PULASKI, but all of the numbers Cymax and Amazon gave me were either disconnected or useless. I tried the MFG website but it states for warranty to go thru ORIGINAL SELLER being Cymax! There was no other contact info. I can find absolutely NO contact info for the MFG.