Cymax Stores USA

Purchased water fountain, took over 2 weeks to receive. Did not work so after numerous emails and phone calls told I would get a new one and to ship the old one back. About 10 days later I received a "new pump" which was three times bigger and would not fit into the fountain and stuck out of the bowl. Now they want "pictures" to send to the manufacturing company or "donate" it, get credit for the donation. I asked why I would donate something broken and I was told, "Well that is the only way we can refund you". DO NOT BUY A THING FROM THIS COMPANY!

I was not so happy with a couple of items I order in the past. Some item got here broken like my computer armoire. I have to call customer and they have me waiting for hours and it took forever. Customer service was not great. The person that got my information was nasty. I like to order at this website because of the good prices not good shipping. Nasty nasty man. Expecting 100 of dollars just for delivery and it says free shipping. If your order is heavy be prepared for tipping hundreds.

I purchased a daybed trundle from Walmart.com through Cymax. The description on Walmart's daybed did not specify that it was only the trundle. The original price said $314.99 and now it was $79.95 and I thought I was getting a deal. When I received the email that my item had been shipped there was a description that it was only the trundle. I called customer service and immediately canceled the order. I was told to refuse the order when it came and my money would be refunded. I refused the order and it has been 3 weeks since I did that. It has been 4 weeks since I ordered the item. I called customer service several times during this period. They said even though they can see that I do not personally have the item they cannot refund until the manufacturer sends them an email stating they have the product.

This is totally unacceptable. I cannot even believe I am dealing with this right now. They know I do not have the item. It is not my issue that their manufacturer has not sent them an email. I will never ever order from this crappy company another day in my life. I still am waiting on my $80 - I will be contacting the Attorney General's Office if it does not get resolved soon or possibly take them to small claims court.

Following a previously bad experience with another furniture retailer I gave Cymax a try. My first order with them went without a hitch, but the second was a nightmare! I ordered a desk from them on March 7th after another company failed to do so. On the 12th I obtained another desk, to which I verified that the status of my order in the Cymax system was still "In Process", so I canceled the order. The following day against their own "Cancellation Policy" I was notified by automated email that the desk shipped. Their policy states that I was supposed to be notified that either my cancellation was rejected or accepted (I never received any notice to either).

Following the tracking number to FedEx, I contacted FedEx to return to sender. They notated it in their system and even wrote a note on the door with the tracking number to return the item. In the meantime I was in talks with Cymax about the cancellation, they refused to fully refund me and stated that they had to follow their "Return Policy" mostly in fault because they are a "drop-ship company" and it's not their fault their system takes 2-3 days to update. So let me get this straight even though I canceled before the item was marked shipped in their own system, 'according to Cymax CS reps' this is my fault?? They stated I was to pay $27.82 for the original shipping to me and $27.82 for the return shipping. Wait wasn't shipping listed as free on their website?

After a back and forth I mulled over these fines. That night I received a call that FedEx delivered the desk even after all my notices. I called Cymax the next day, now with a desk I canceled and with $56 in fees to return. Furious I told them I did everything possible to prevent this. Cymax proceeded to add on additional fees for the return... a $65 pick up fee, $46 return label fee, and $27.82 for the original shipping (total $138+). This turns out to be more than the desk originally cost! Really avoid doing any business with this company. I'll be seeking to dispute this charge and somehow find a way to get this desk back the company that really shipped it to me (probably out of my own pocket)...

Early September of 2016 I bought a power recliner from Cymax through Walmart. I received it on September 15. It was for my elderly, frail mother who has heart valve disease, COPD, bad knees, and other ailments. As soon as I got the chair I built plugged it in. She sat in it and it worked for a good 15 minutes. That's it, I have contacted them. They sent me a new remote control and transformer box twice, but what I requested was the relay box. In close to 6 months the chair has worked maybe 1 month. That's it, and that is changing the cables and reconnecting everything. Very disappointed. No warranty. 484.00 dollars. No recline or lift power.

On December 3, 2016 I placed an order for two desks and a file cabinet for an office re-do project. We received all in separate shipments (which was fine). The file cabinet was the only thing not damaged. We received on December 17th. On December 20th I notified customer service of the damage. After taking pictures and several emails I was told by Cymax "Customer Service" that the Manufacturer had approved the replacement. Both desks had the exact two pieces damaged - however the manufacturer sent only one set. I made several calls to "customer service." I was told that they would contact the manufacturer to request the parts - but that they had no control over when they were sent out, etc. (But let me assure you, they charged my American Express as soon as I ordered.)

Well here we are, today is February 8th. I still have no desk - they have not once emailed me to follow up nor contacted me by phone. It is very hard for me to believe I am the only one this has happened to, however this is what they claim. I will be handling this through my purchase protection with American Express, as well as all other avenues I have access to. I spoke yesterday with an "Alesha **" who told me I would be charged to return the merchandise - since one desk was intact. (I ordered two to match. Not going to work for me.) Either way they have no intention of making this right. Just be careful, if you are fortunate enough to have your merchandise delivered intact, you will most likely be ok - but if anything is wrong, you will not get any help here. I'm betting this never shows up under their reviews.

We received the TV Cart on time and we liked it. I spent 2 hours putting it together. After that my wife noticed a 3 inch crack on the top board. Now I can't disassemble it to send it back. I don't know what is the solution. The box it came is now broken and you tell what to do.

Took several hours to assemble all pieces but did so by myself and everything went well. Very pleased with the appearance and quality of the items. Will order from seller again when need arises.

His desk is very well put together, the instructions are very clear and easy to follow. This product is sturdy and looks amazing. I would definitely recommend this product to all my friends and family. I will definitely order from this company again. Thank you.

Cymax offers great choices to solve our home office problem. With only having limited space to work, they had many innovative solutions for us to choose from at the lowest price anywhere. We are very happy and satisfied with our options and our choice.

Ordered 4 drawer file cabinet and arrived early, but as other individuals have noted it came with 2 dents one large and one small, too much trouble to send back. I'll just have to deal with it. So sad.

Wooden table with shelves and one door. Very nice but takes a lot of time to put together. Appears to be very sturdy and like the storage shelves for paper and misc other items. Color description is very good and the instructions are excellent.

I ordered the captioned product from this company via Amazon. Upon opening the partially damaged cartons (very cheap packing materials and thin gauge cardboard) I discovered two back panels were damaged and the hardware (some missing) was very cheap. Once assembled, however, the doors did not close completely. The company's agent delayed a month or more after suggesting a replacement from pictures he asked me to supply. Today he wrote that hardware could be sent, but the defective unit wouldn't be replaced. AVOID THIS COMPANY AT ALL COSTS!

Perfect height and very easy to put together. My granddaughter put together 1 of them herself. Shipping and delivery was fast. Exactly what I was looking for. Not heavy or bulky and I can put them under the table when not in use. Perfect for a smaller kitchen.

We ordered a vanity and mirror - delivery date: 12/13-12/27. We got an email saying just the mirror was backordered. When the vanity didn't come we tried calling with no answer the first three times! Finally we were told that, without asking us, they held the vanity to wait for the mirror! We can't finish the bathroom that we're waiting to move into without it. Who would do that?! I've ordered many things online and I've never had this happen! It's completely unacceptable! My husband is in hold forever to find out he's speaking to a salesperson person who can't help us and now they're not sending our furniture until 1/31. Our bathroom is in the basement until then! I will never use this company again and plan on passing this along.

Updated on 02/01/2017: They said they would call us back, repeatedly, and never contacted us regarding whether or not they were going to be able to send us this vanity ASAP. So - we waited for 1/31, which was when it was supposed to be shipped with the back ordered mirror. That date came and went and still no email - nothing. Today, 2/1, my husband called them and they said that now they are not able to ship the item at all!!! Not only do we not have a vanity, now, but they never even bothered to call and let us know. This is, easily, one of the very worst experiences I have ever had with any company! If I could give them no stars, I would have.

I ordered a dining table in October. Then I kept checking to see when it would be arriving. Each time I looked, the date moved farther out. I placed numerous phone calls to see what was going on. I could not get a definitive answer. Finally, I asked for a supervisor because I was so frustrated. She was going to check with the company. Next thing I know I receive a cancelation notice just before Xmas. Really? After all this time, CYMAX bothered to check with the company. Therefore, I had no table for the holidays. My account now says the table will be coming after January 5th even though it has been cancelled. VERY POOR customer service.

The item we ordered was shipped very fast and came in perfect condition. The quality was very good and assembly very easy. Once assembled I was impressed with the quality of the entertainment center. My big issue came during the ordering process. I was searching specifically for a stand that would work for my 60" tv. I checked the correct boxes for exactly what I was looking for and I chose the tv stand based on its design within the results. After receiving the stand I noticed on the box that it is rated for only a 47" tv... I realize I should have double checked the item but when you fill in the proper search filters, the results should match what you are looking for! It sucks that I have a great looking piece but it's not what I was looking for or wanted. I will buy again but will be more diligent in what I click to buy because there is a flaw in their filter parameters.

Ordered our office desk through Home Square as they had by far the best prices. Easy to order and it arrived VERY quickly. Very satisfied with the product and company, and would highly recommend to anyone thinking of shopping there. Exceptional shopping experience.

Table arrived in a very timely manner. It was just what we expected. Looks great in our new room. This transaction was like the others from Cymax. We have ordered two or three other pieces. Each time the process has been great.

Ordering was very easy. Lots of choices to pick from. Wanted a nice black desk and there were many to view and decide which one I wanted. Found one I liked. No tax and free FedEx delivery. Delivered in two days. Very impressed and highly recommended!

Purchased a table online through Sears from Cymax furniture company. Purchased it almost one month ago. Have not received it yet. When I called Cymax to inquire about it, they did not respond or help me. They took my money, but no table. $498.00. I am planning on also filing a claim with the Better Business Bureau.

Desk comes in two big boxes. Manual was very easy to understand and read. Desk was very easy to assemble. The desk is heavy duty and well built. It looks really nice & not cheap looking. I'm well pleased with the desk. I would buy from them again!

Very pleased with this furniture. It looks great. Would give it five stars but after unpacking the pieces I found one small internal piece had broken off and I had to rescrew and glue it. Time consuming to construct but easy with good instruction book and the pieces were clearly marked. It looks great and the frame is very sturdy. Had to unpack it downstairs because of the weight and assemble in the room it was purchased for upstairs.

I ordered my chair online easily and received the chair in a week and a half. The chair instructions were easy to read and understand and the chair was easy to put together. The chair I ordered was the Flash Furniture High Back Mesh Swivel Office Chair in Black.

This tv stand was exactly what we needed. It really helped organize everything and bring the room together. It is now the focal point of the room, as it should be, and tall enough to see the tv from anywhere in the room, even if I'm completely reclined in the recliner.

Office Star ProGrid High Back Managers Office Chair with 5 level. Very sturdy computer/office chair, easy to assemble, comfortable for long hour sitting, reasonable shipping time. After couple days, it seems that the price dropped. It is worth the cost. I need some refund. Thanks for the good product and service.