Cymax Stores USA Reviews

I purchased Taran Designs Bailey Carved Solid Wood Storage Ottoman on October 1, 2025 and it was delivered on October 10, 2025. When I opened the lid on November 11, 2025, there was a piece on the left side that had broke off completely and a corner piece that was completely split. I immediately went thru the process on the website where I had purchased the item and did exactly as requested which was to provide the order number and a picture of the broken piece. I actually have done that 3x's now via the website. When I did not get a response, I contacted the company directly via a phone call.

Regarding two recliners purchased. Wrong colors shipped and mislabeled. Found assembly screws laying in the bottom of the box. And worst of all, they ignored my attempts to communicate my issues with them.

Criminals. Stay away from this company. I purchased shelves. Box came missing part rendering the shelves useless. They refused to send parts or refund. They stole my money. Amazon needs to drop them. From the looks of the reviews they should be investigated criminally.

I ordered shelves, three of five were missing a piece needed for assembly. I wrote to customer service and they said too bad - purchase was more than 30 days ago. I bought them as a gift, and when I struggled with assembly - calmed in a carpenter. I will never purchase another item from them. I don’t understand the lack of accountability to stand behind their product.

Bought furniture back in 2015 and it came damaged. I reached out to Cymax back in 2015 through 2016 regarding the damaged product and wanted to return the furniture, they never responded back yet expected me to continue paying the payment plan for the furniture. After arguing with a customer service rep, they had someone pick up the product Feb 2016. Fast forward today (2024), they are sending me a debt collection bill saying I owe them $800 from the furniture. I don't have anything in my collections and I'm so confused. I don't even have the furniture that they took back. They are a scamming company!!!

Ordered a futon mattress according to photo on Amazon. Totally different color than advertised. Cymax asked for photos. They sent a postage due label (for a 55 pound mattress). I'm stuck with a very ugly mattress for I know if I pay shipping back I will never see my $300 refund. Waiting on Amazon for help but not very helpful either.

A very deceitful company. The product description says commercial grade steel cabinet. I paid over $800.00 for 2 cabinets. I open 1 and to my surprise the sides are metal and all the shelves are cardboard.

Terrible customer service. Left hanging for the same piece of furniture on two occasions. Over 4 months waiting for arrival then for the second time, they just cancel the order out of the blue. Refunding my order with no explanation for the second time. Waited all duller for this furniture and total waste of time! Do not buy from these people. Fake scammers.

Terrible company! Don’t buy from them either directly or through Amazon…. They send wrong items, with so much delay… They don’t send a pre-paid label to send it back to them, you end up paying 5x more than the price to ship it back to them…. No customer service whatsoever… Stay away from them, bad news!

First time, product was damaged at shipping. They offered to give me 35 dollars to keep the damaged item, when I paid about 250 dollars!!!! Second time it was manufactured so badly that top drawer would not open. We are now over a month later. DO NOT DO BUSINESS WITH THIS COMPANY.