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Cymax Stores USA
Overall Satisfaction Rating
1.68/5
  • 5 stars
    6
  • 4 stars
    1
  • 3 stars
    2
  • 2 stars
    2
  • 1 stars
    25
Based on 36 ratings submitted in the last yearSHOW RATING DISTRIBUTION
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    Cymax Stores USA

    ConsumerAffairs Unaccredited Brand

    Cymax Stores USA is your one stop shop for home and office furniture. We carry cheap and affordable as well as high quality and solid wood pieces for your living room, dining, bedroom, office and more.

    We are one of the Top 200 E-tailers worldwide and was nominated by the Internet Retailer as one of the Hot 100 2010 Best Retail Websites.

    Simply put – we sell furniture, with over 250,000 products for home and office furniture and décor

    We are dedicated to provide you a great selection of home and office furniture at affordable prices.

    Cymax Stores USA reviews products from many different manufacturers to bring you great styles that suit every taste and style!

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    1777 Cymax Stores USA Consumer Reviews and Complaints

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    Verified Reviewer
    Original review: April 25, 2018

    HORRIFYING - PLEASE DO NOT ORDER FROM HERE!!! The stock photos & reviews they show on their site are fake. If you order from here they will send you something that looks nothing like what you order, and that weighs double what they advertise (and then blame the manufacturer). There is also NO NUMBER TO CALL, the only way you can get in contact with them is through email (and it takes 5 business days to even get a response out of them). Insanely unprofessional, rude, and embarrassing. I attached the image of what they were selling on their site versus what should have actually been delivered versus what I got - what a joke.

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    Verified Reviewer Verified Buyer
    Original review: March 21, 2018

    Ordered 2 TV consoles. One is perfect, the other has a door that does not close. I have sent e-mails. Got 1 response that they needed more info. That was 2 weeks ago. They do not take phone calls! I wish I had seen these reviews prior to ordering. I would never ordered from this company. The replacement part is labeled “G”.

    2 people found this review helpful
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    Verified Reviewer Verified Buyer
    Original review: March 17, 2018

    I ordered an entertainment center, I received it, package was partially open, 75% of contents were broken, tried to call Cymax to no avail, emailed them, no answer, I am out nearly $400.00 dollars, I will never order from Cymax again.

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    Verified Reviewer Verified Buyer
    Original review: March 12, 2018

    A desk was ordered on 1/8 with their company. I went through a lot of time and effort with the salesmen to make sure the size and color were exactly what I wanted. When it arrived it was in a million pieces to put together. Once it was put together and brought to my office I immediately noticed it is the wrong color. I have been going back and forth with the salesperson and the VP and still can't get this resolved. They said first they were going to pick up and donate, then they said the manufacturer says there is nothing wrong with the color where you can clearly see it is not Mahogany but Cherry. The VP gets involved, I then get an email they are going to provide me a credit on 2/20 and they would send me the return labels. Then they fell off the face of the earth. Repeatedly tried to reach them. Now the VP responds saying on 3/6 they still don't have an update yet? Seriously. Get this rectified. Bad business all around.

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    Verified Reviewer Verified Buyer
    Original review: March 6, 2018

    I ordered an ottoman that was supposed to be Cocoa brown. It is grey. I have tried to contact the company about returning it to no avail. It took awhile to even get here. They don't respond to emails and there is NO phone customer service. Lesson learned. Won't buy anything through this company in the future.

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    Verified Reviewer
    Original review: March 1, 2018

    I ordered a couch for my apartment on Friday. The following THURSDAY, I receive an email saying that my order was cancelled. I tried to contact customer service, but their phone number says that “they’ve recently rerouted all customer service calls to email.” So, that’s irritating. I’m having to email a robot to get a response. Anyways, I selected a different option over the phone in order to finally talk to a person. The second I try to figure out what was wrong (and why my couch was cancelled & why it’s only going to delay me getting furniture for my apartment...) the female customer service agent was instantaneously rude and arrogant. She didn’t care about my situation and didn’t offer me any sympathy or compensation... She was just very cross and pretty bad at her job. If you’re in the CUSTOMER SERVICE industry, shouldn’t you be a nicer person to your CUSTOMERS? I wasn’t more irritated by her tone and attitude than my cancelled order.

    Anyways, I was told that my couch order was cancelled due to me not answering my phone for “credit card verification.” My phone was stolen from me and therefore I can’t answer it. Why wasn’t there an attempt at contacting me a different way before cancelling my order? Like over email which is where I received my order confirmation in the first place!! Good luck running a company with poor customer service reps and bad policies. Very disappointed and I DO NOT recommend this company at all!

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    Verified Reviewer Verified Buyer
    Original review: March 1, 2018

    On 11/16/17 I received my lift top coffee table model 41444 from Home Square Cymax store. It came with damaged parts. I emailed the company requesting a refund. They offered free parts. When I received the part I put the table together. Then I noticed that I had to continuously push the table together to put the cam dowels back in the hole to the wood. Not only that every day I would have to flip the table around and tighten the hidden cams all the time. I called within my warranty period and requested a refund again!!! The customer service was extremely poor, and rude. I never received my refund. I am very disappointment in the product and customer service. I would never purchase anything from this store again and my friends, family and co-workers will hear about this as well.

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    Customer increased Rating by 3 stars!
    Verified Reviewer Verified Buyer
    Original review: Feb. 15, 2018

    If I could give them a zero I would. We ordered a dresser back in Sept of 2017. One of two boxes got held up at FedEx because it had two shipping labels and they sent that box back to Homesquare. Because I never heard from them on the situation, I called Homesquare. They assured me that another box would be sent as soon as they got the box back from FedEx. Instead of sending that box back to us, they ordered parts from the manufacturer. That manufacturer sent us drawer glides - parts we had already received in the one box we did receive.

    By this time, over a month had gone by and we needed this dresser like yesterday because it was a dresser we needed to complete a foster child bedroom. So, again, I called them and gave them specific part numbers of what we needed and yet again over a month later, we get a box of drawer glides. Fed up because we couldn't wait on them to get their act together and it had been over 2 months and we STILL had not received what we paid for, I emailed them demanding a refund but surprise, surprise, I never heard back from them. They don't have a phone number you can call anymore and talk to a real live person. So, we are out $200 and have a box of dresser parts that are worthless to us. Buyer beware. This is not a legit store and they will rip you off.

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    Verified Reviewer
    Original review: Feb. 8, 2018

    I purchased pillows from Homesquare which is a Cymax company. When I wanted to return them, first they took forever to send me an authorization number. Finally got it and sent them back Jan 11th. They didn't receive them so I tracked the package by the post office tracking number. They were sitting at their local post office as the locker was full when the mailman tried to deliver them to the company. Along with my return was others waiting to be picked up by them at the post office.

    Cymax told me they won't be picking them up and I won't receive my refund. I called my credit card company and Houzz who I ordered them through. Spoke with a manager at Houzz and he refunded my $. Both the post office and Houzz are handling this now. This was so aggravating and upsetting! I never experienced such service from a company before and never will again with this company. I AM DONE AND WILL TELL EVERYONE NOT TO MAKE ANY PURCHASES FROM A CYMAX COMPANY EVER!!!

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    Verified Reviewer
    Original review: Jan. 28, 2018

    We purchased a leather sofa from Cymax and after approximately 16 months less than a year-and-a-half we found the leather to be peeling off everywhere after no excessive use. I would say to anyone considering purchasing a Cymax furniture to have their head examined. The so called leather sofa we purchased is crap! We do not even believe that it is true leather.

    It appears to be some kind of thin synthetic. This company ripped us off and it will do the same thing to you. Please beware. Do not purchase furniture from Cymax. They are located in China and probably use slave labor and cheap inferior materials and pass it off as a superior product. They are liars and thieves, one day they will all go to hell! We complained and asked for a return but we were denied of course. Do not purchase furniture from this company. They are evil!

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    2 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Jan. 19, 2018

    I made a purchase on Walmart through Cymax, when I received my item a trundle it was not what I had expected. I thought I was purchasing a bed w/Trundle. When I called to say I wanted to return the item (which I never opened the box) I was told there would be a 75.00 restocking fee and I was responsible for the shipping cost. At the end of the phone call I was told that the restocking fee would be waived and labels would be send via email so I could return. I had to call again because I was never emailed the return labels; at this time I was informed that Cymax would NOT be waiving the restocking fee because it was my error in ordering the wrong item. I returned the Trundle witch cost me 80.00 and it's been over a month I still haven't been reimbursed. I have tried calling and was told Cymax is not taking phone calls and to do everything through email. Several emails later and still no response.

    5 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Jan. 4, 2018

    I would list NO star if that were possible. Cymax has the worst service and the worst customer service. I ordered a poker table set almost thirty days ago. Cymax will only communicate via email once the purchase is made. No more telephone customer service is available and the emails are not answered timely. The shipper has informed me they have 80% of my order. They have been waiting for/looking for the other 20% for two weeks. The product is not available to be delivered to me and Cymax wants to charge me restocking fee, warehouse fee, shipping fee for a product they cannot provide.

    They are only willing to refund about 30% of what I paid. This is insane since I have requested a refund only because they cannot provide the product. They advertised a quick delivery date compared to others which is why I chose them. They did not have the best price but I needed the product by a certain date. They have exceeded the expected date by two weeks so far and the product is still not on its way to me. I would NOT recommend anyone use this company no matter the price or promise of delivery. The customer service available is almost non existent and the return policy is highway robbery.

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    5 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Dec. 3, 2017

    Ordered a file cabinet, it took weeks to be delivered and it was damaged. Customer Service took 2 weeks to determine what they would do. They shipped another and after waiting for delivery again it came damaged at the same spot as the first. Its came apart at the joints. Obviously a manufacturing problem. Now I have 2 of these damaged cabinets in my garage.

    One is packed ready for return and the other is not packed. I have not received a refund and have no idea what Cymax plans to do. Cymax keeps sending a canned response on how I have to repack the cabinet in its original packing or they wont pick it up. They act like it's a toaster that you can open the package and lift it out the top. This was a package in excess of 100 lbs. The only way to remove the outer packaging was to cut it off destroying the packaging. How was I supposed to know the product was garbage and needed to be returned.

    I am not the distributor, the manufacturer or the delivery company. One or all of them carry the responsibility for this damaged piece of garbage. Yet Cymax believes that I the paying customer should be fine with not having a product I ordered several weeks ago, and should be fine having to park my car in the street because I am storing their inferior product and I should be fine having in excess of $700 tied up while dealing with a customer service department that cant address the issue, just send canned messages. Under no circumstances would I ever deal with this company again. They deserve a minus review.

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    5 people found this review helpful
    Verified Reviewer
    Original review: Oct. 21, 2017

    After reading all the bad reviews, I was very nervous about the order I had just placed with Cymax, but I was wrong to worry. Cymax shipped my very heavy television stand promptly, the day after I ordered it, matter of fact. I had used PayPal just in case but the product arrived well packaged and was beautiful. I learned from Walmart not to buy from 3rd party vendors because of very bad return policies. But I read the reviews on Amazon about the product prior to purchasing so I felt I was buying a quality piece of furniture, which it was, so no returns necessary. I was sure I wanted this after a lot of research.

    3 people found this review helpful
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    Verified Reviewer Verified Buyer
    Original review: Oct. 19, 2017

    I bought a side table on August 9, 2016 that I had searched for many months that would go with my decor in my bedroom. The piece looked wonderful and then less than a year later the paint on top, sides and front started peeling for no reason. I contacted customer service even sending them pictures and never got a response. I called customer service and a automated message told me a wait time that was unrealistic. I did leave a callback number which they offered and will see if I get a call. I doubt it as they quit responding by email.

    3 people found this review helpful
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    Verified Reviewer
    Original review: Oct. 14, 2017

    BUYERS BEWARE!! This is the worst company ever!! I made a Walmart.com purchase (almost $200) and it was from this company. BEFORE I made the purchase I contacted their customer service to make sure that if I needed to return it for any reason that I would not be charged a restocking fee or a return shipping fee, it was free to ship it to me. The rep told me no charges within 15 days with an authorization number to return. SO, now they are telling me they will charge a $44.50 restocking fee and almost $80 to ship it back (cuz of weight and size). So I will get maybe $60-70 back from a $200 purchase... Are you kidding me???

    Their customer service is horrible, they take too long to respond to emails. The day I got the item I emailed them and I couldn't get a response with the return authorization number for 8 days. Now I'm thinking, why return this and only get $60-70 back when I paid them $200? I'm sooo angry!!! DO NOT DEAL WITH THESE PEOPLE. THEY ARE TERRIBLE!!! They do not honor what they say- maybe the customer service reps need to be trained better on their policies so they're not giving out false information OR maybe they should honor what they told me the first time and suck up their own mistake. GGRRR.

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    3 people found this review helpful
    Verified Reviewer
    Original review: Oct. 2, 2017

    We purchased a king size bed PC330 with floating headboard and nightstands and under bed storage. One year and one month after the purchase the footboard fell off the bed! It looks like all 11 mini screws that fast and it popped out ripping the pressed wood board because the metal bar that was supporting the foot of the head buckled severely. My partner and I jointly way less than 300 pounds and had been sitting on the edge of the bed to put on our shoes and the bed had not seen any abuse of any kind.

    When we reached out to Cymax they ignored our email with photographs. When we reached out through Amazon we were told that they would not provide us with replacement footboard parts unless we wanted to ship the entire bed back which would mean disassembling it which would be a nightmare. I expected better after spending $1,000 on this bed. Very disappointed in Cymax. Will be trying to avoid their products in the future.

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    4 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Oct. 1, 2017

    DO NOT BUY FROM THIS COMPANY!!! Really creepy experience with this company. This is a odd 4th party shipping company and if you buy from them you will likely get stuck with whatever they decide to ship out. We never got the filing cabinet we paid for but we did get a HUGE 90 pound box full of tree parts from them instead. It was rolled onto our front yard by a really upset FedEx Express team that had to deliver it. CYMAX told us it's not their problem but they will pick it up for $55.00. What??? I do believe we were taken for an expensive ride. Dumped in our front yard and is so heavy no one can move it. They want a ton of money to pick it up otherwise they said it's our problem.

    3 people found this review helpful
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    Verified Reviewer Verified Buyer
    Original review: Sept. 30, 2017

    I spent several days looking for an accent cabinet that I liked and I could afford. Although I really would prefer something that was not a piece to put together, I seem drawn to the Sauder designs. It was not my first time on putting together a Sauder piece, so it came together quickly. Their instructions are good with pictures and accurate words. It looks great in my room, and hides lots of boxes of yarn, in plain sight.

    Cymax had the best price for this piece by at least $50. I had never used them before and I was so pleased that I received the item almost instantly. The box was oversized but was packed well and within a few days, I had the new cabinet installed in my office. I have not had to communicate with Cymax because nothing went wrong with the order. I saw, I purchased, I had. That is the best outcome of any online shopping. I shop online every week. I have had a lot of experience with multiple sellers, this was one of the best.

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    Verified Reviewer Verified Buyer
    Original review: Sept. 22, 2017

    So I ordered a American Lange Trunk at Walmart.com and waited for it to arrive after being charged on my AMEX. I then got an email blaming me for not receiving it stating that I had canceled my own order per my request. A Lie. I called the business Cymax and was told that it had been mistakenly underpriced and that is why they canceled it. I still wanted the Trunk for my living room as me and my son picked it out for our new house. Being a single mom I could not afford to pay an ADDITIONAL 300.00$ extra for an item I had originally paid about 70.00 for. They wanted me to pay almost 400.00 total for it. I feel like I have been taken for a big ride on this folks.

    Please do not let them bait and switch customers starting at 70.00 and then trying for another 300.00$. How does that even happen. The nice guy I talked to Ryan told me that they sent out that email to everyone that had been undercharged. They cannot and will not provide documentation that I ever canceled and admit that they are at fault. That it happens that they price things wrong all the time to thousands of people and if they want the items they have to pay the difference to have the order shipped. I'd like really like anyone who had this experience to speak up.

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    4 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Aug. 30, 2017

    I'm just giving one star because I don't have another choice. My sister send me a gift. A crib. I saw box and it said cherry but my sister knows all of my furniture is espresso but then well I call Cymax. I spoke to a guy then tell me that he was going to send a replacement form which today I was told by a manager that it was declined because when the order was place the color was cherry and the form was denied. Now they're telling me I have to pay for shipping to send it back and for shipping to get back the right color and they can even refund the money to a visa card where I could go elsewhere and get what I want without any problems. To me knowing what customer service is this is a company with very poor customer service!!!

    4 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Aug. 29, 2017

    Shipping policy states 1-7 Days after pre-ship is complete. I gave Cymax over 8 weeks to pre-ship and deliver a patio furniture set and they failed. The original delivery date to the local delivery location was scheduled for a date 6 weeks after the order date, 8/17-8/22. They could not meet that delivery date so they moved it out to 8 weeks from order date. I specifically gave this company more than 8 weeks to delivery a set of patio furniture before our big event and they failed to deliver. As I am writing this I still do not have my furniture. Do NOT ORDER from this company or its affiliates, like HomeSquare, which is just a front for the main company's website.

    3 people found this review helpful
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    Verified Reviewer Verified Buyer
    Original review: Aug. 24, 2017

    I have never written a review before but, I'm just shocked and appalled. I received the correct item in the wrong color on July 28th. Never installed, have original packaging and barely opened. After emailing back and forth not really getting anywhere so I called (on hold for 25 mins). They said to call the manufacturer to see if I can just get the top piece in the correct color. I did. They can't do it, so I emailed Cymax daily for a week with no response. Had to call again. Lucky me was on hold for 30 mins. The lady said, "No problem. Sorry about that" and will get me a return label within the next 48 hrs.

    She advised I can reorder the item which I did, (wanted to get my desk back together) and I will be issued credit once they have received the return item. Then I get an email a week later saying sorry we can't return the item because it has been assembled, WHAT. I emailed daily for a week surprise with no email back. Yay I get to call again and wait on hold. Yep about 30 mins, re-explain what happened. She read the notes which were correct NOT assembled and in original packaging. Again I was told, "We will get you a return label with the next 48 hrs." That has been 14 days ago.

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    5 people found this review helpful
    Verified Reviewer
    Original review: Aug. 24, 2017

    We ordered a baby changing table online and was told it was back ordered. So when it finally came in it was double shipped and we were charged twice. That’s when the trouble started. It took several calls to get a call tag to send the extra unit back. I always had to start over and talk to a new person. I was finally able to get the call tag and then I had to make several more calls to get the refund. I talked to Sunains, Rayden, Trixia, Elicia, Chantel, Ryan and Jen. I was told they had talked to Blaine and Darin (both managers) about the trouble but would not let me talk to them. This is the WORST online company I have ever worked with.

    2 people found this review helpful
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    Verified Reviewer Verified Buyer
    Original review: Aug. 7, 2017

    I really doubt I will ever have a worst customer experience. My order was put on hold and no one called to tell me and nowhere explained what that meant. I contacted chat and they told me it was because my billing address did not match my shipping address. I believe that is a normal occurrence, especially for a furniture store due to people being between addresses while moving, so I am still confused why it was a good reason to place it on hold, especially since my card was approved.

    I spent 40 minutes on hold when I called (after I had received an email that my order was cancelled by me, which I did not do) and the woman did not seem to understand why I was calling. She put me on hold and finally told me a manager removed the hold and I was immediately recharged for the item. But the hold on my order wasn't removed. So I tried chatting again and the woman said they didn't release it because I did not call to verify my identity. Apparently all that time I spent on the phone meant nothing and I have to call back AGAIN and hopefully get my item shipped. I ordered from here because the price was too good in comparison to the same item at other online retailers (I surely would've cancelled by now if it wasn't) and I read good reviews about the site. If the item comes damaged, I will absolutely lose it.

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    5 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: July 30, 2017

    Ordered a SET OF 6 Corning Ramekins on Walmart.com. Many days later a box arrived via FedEx with ONE ramekin!!! I called Corning and they referred me to Walmart. I went to Walmart and they said this was a third party purchase and they could not help me. They told me to contact Cymax which has been a JOKE. I printed off a copy of the item from the Walmart.com which clearly shows SET OF 6 on sale for $14.99, which had previously been $44 for a set of 6. Now I am out FIVE ramekins because I cannot get in touch with this CROOKED COMPANY! I am now going to write my NC Attorney General's office and report FALSE ADVERTISING! DO NOT BUY ANYTHING FROM THIS COMPANY.

    7 people found this review helpful
    Verified Reviewer
    Original review: July 15, 2017

    The delivery was not timely. It was almost 10 days after the end of the scheduled delivery window. Several calls to Cymax went were to no avail and no one at Cymax seemed to be able to find out what the hold-up was. No follow through from anyone at Cymax that said they would look into it.

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    Verified Reviewer Verified Buyer
    Original review: July 14, 2017

    Regency Traditional Button Tufted Ivy League Side Guest Chair - The chairs are sturdy and look very nice. They are great for what we needed. I ordered one to try and it went together well so I ordered 11 more. These all had an area that was not drilled properly and we had to buy different screws (22 in all). Two were purchased as "back ups" and we ended up using those for parts for some of the others that had flaws. I asked about the area that was drilled wrong, was told it was not a problem, they were aware of and they didn't seem interested in offering advice. We stumbled on the different screw size working. Over all the chairs are great but beware that you may need some different hardware than what is provided.

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    Verified Reviewer
    Original review: July 14, 2017

    Nice computer desk. Just what I was looking for. Reasonable price, fast delivery and easy to assemble. I will buy another for my son and maybe one for my daughter. The size and color nice. Overall I'm satisfied. I will be doing business with you in the near future.

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    Verified Reviewer Verified Buyer
    Original review: July 13, 2017

    This piece of furniture (Bowery Hill Apothecary Accent Chest in Espresso) came quickly and was just as described. Easy to assemble. Looks sturdy and beautiful. Just what we were looking for. I looked online and this company had the best price, free delivery and a discount coupon.

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    Cymax Stores USA expert review by ConsumerAffairs

    Established in 2004 with a focus on audio-visual furniture, Cymax has expanded into home, office and outdoor offerings, now with more than 75,000 unique SKUs. Cymax is a fast growing, online only furniture retailer with current sales in excess of 100 million dollars annually.

    • Easy ordering: Cymax's website is divided into categories including bedroom, bathroom and kids so it's easy to find what you need quickly without the hassle of going to a store.

    • Daily deals: Cymax offers special discounts on items every day, but you have to be fast because the price is only valid for 24 hours.

    • Business Preferred Program: The Business Preferred Program is an option Cymax has for business and trade professionals. Members get preferred pricing and a personal account manager.

    • Free shipping: Cymax offers free shipping on many of its pieces, and most are shipped within one to three business days.

    • Easy replacements: Shopping online can be stressful, but Cymax takes some of the worry out of the equation by offering quick and easy replacements if your item is damaged in transit.

    • Best for: cost-savvy shoppers, interior designers and families.

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    Cymax Stores USA Company Information

    Company Name:
    Cymax Stores USA
    Company Type:
    Private
    Year Founded:
    2004
    Address:
    Unit 310, 4170 Stillcreek Drive
    City:
    Burnaby
    State/Province:
    BC
    Postal Code:
    V5C6C6
    Country:
    Canada
    Phone:
    866-740-9830
    Website:
    www.cymax.com

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