Cymax Stores USA Reviews

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About Cymax Stores USA

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Cymax Stores USA is your one stop shop for home and office furniture. We carry cheap and affordable as well as high quality and solid wood pieces for your living room, dining, bedroom, office and more.

Cymax Stores USA Reviews

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    Page 10 Reviews 1440 - 1640
    Verified purchase
    Installation & SetupPunctuality & Speed

    Reviewed Sept. 10, 2013

    I ordered a desk online. Very simple. It arrived in record time - three days earlier than anticipated of that I was very happy. Well packed so no risk of any damage. Once built, great instructions, it is good looking, and excellent quality. I would not hesitate to recommend Cymax to anyone. Please feel free to add this to any of your remarks.

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    Verified purchase

    Reviewed Sept. 10, 2013

    I love my new South Shore headboard! It was easy to assemble and it looks great! It is a nice simple headboard that goes with everything in the room. I did need to drill new holes and buy lag bolts to bolt it to my bed frame, but that was easy to do as well.

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    Punctuality & Speed

    Reviewed Sept. 10, 2013

    My wife liked the design, and it assembled fairly quickly with the provided bolts and driver. Attaching it to our standard queen size bed frame from Macy's was a real chore. None of the pre-drilled holes lined up!!! I had to drill my own holes (as well as buy my own bolts and nuts and washers). Lining things up once I realized that I would have to create new holes was really awkward since we were manipulating the fully assembled headboard against the bed frame with a bed and mattress already on it. That experience soured our outlook on the company.

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    Punctuality & Speed

    Reviewed Sept. 10, 2013

    There were no problems with ordering or shipping the item. It arrived in a timely manner, as expected. I'm very happy with the product & quality of the bookshelf. It took a few minutes to figure out how to line up all the parts. I was getting a cramp in my hands using the little Allen key they give you for the screws but not much can be done about that. Overall, very happy with the shelf and the ordering experience.

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    Customer ServiceStaff

    Reviewed Sept. 10, 2013

    I found TV STAND exactly what I have been looking for at your website. I received item with serious damages. I contacted customer service immediately and they let me know what to do for replacement. Though it took 2 weeks for fully assembly, I am satisfied with the item I ordered. I just moved in and am preparing to buy more furniture. I am 100% sure to buy more furniture from your website. Thank you for your very nice service.

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    Verified purchase
    Price

    Reviewed Sept. 10, 2013

    Very happy with the cost and the speed of shipping. Not so happy with the condition that the desk arrived in. I realize Cymax can't do much once the item's left the warehouse, but the desk arrived with various dings and scratches. It looked like the box had been used as a door mat. Given the size of the desk and the inconvenience of exchanging it, keeping it and attempting to mask the imperfections seemed to be the best option. Overall, I'm happy with the purchase.

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    Installation & SetupPunctuality & Speed

    Reviewed Sept. 10, 2013

    Order arrived fast. It looks great and fits well in to kitchen decor. But the assembly picture graph instruction leave a lot to be desired.. I think the instructions should be written in greater detail.

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    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 10, 2013

    All the purchases came in great condition and on time. Accent tables were a little more timely than the chairs.

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    Customer ServicePunctuality & SpeedStaffReliability

    Reviewed Sept. 9, 2013

    Was most pleased with the customer service. The person was helpful and informative about the product and provided a quick e-mail confirmation on my purchase. The Sauder TV Crendenza arrived on the date given and upon opening the carton found only one part was defective. Upon calling customer service, the replacement part was received as promised and on time. Would most highly recommend Cymax for further purchases and to my friends.

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    Verified purchase
    Installation & SetupPrice

    Reviewed Sept. 9, 2013

    South Shore AXESS 5 Shelf Bookcase - Very easy to assemble. Despite what instructions suggest, it does not really require 2 people - maybe just a little heavy lifting at the end. Looks very nice the price.

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    PricePunctuality & Speed

    Reviewed Sept. 9, 2013

    I was extremely pleased with the quality of the materials and how easy it was to put it all together! The price of the furniture was reasonable and shipping and delivery was on time as well. Great product!!

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    Installation & SetupPunctuality & Speed

    Reviewed Sept. 9, 2013

    Quick delivery, detailed instructions to put furniture together! Only recommendation I have is to be more descriptive on the hardware/handles as we thought we were getting bright gold. The handles are more of an antique gold. There was no ability to order the handles we wanted either. Other than that, it is high quality.

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    Verified purchase
    Staff

    Reviewed Sept. 9, 2013

    Thanks so much! Yes, I was really happy with the valet that I ordered from you for my son-in-law! He loves it too! I will certainly reorder from you when I need an item you carry! Thanks.

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    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 9, 2013

    I was extremely well pleased with my new bookcase. It is well made, the color is exactly what I need and the delivery was fast.

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    Installation & SetupPricePunctuality & Speed

    Reviewed Sept. 9, 2013

    We ordered the hutch and a matching cabinet. We are so happy with them! The wood is high quality and the finished product looks beautiful. My husband is very particular about wood quality and he is very pleased. The furniture looks much more expensive that it cost. Assembly took a while, but the instructions were clear. We were impressed on how quickly the product arrived after we placed our order. We are very happy with our purchase!

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    PricePunctuality & Speed

    Reviewed Sept. 9, 2013

    Purchased two Sauder horizontal file drawer cabinets & a TV stand. The prices were excellent, the shipping was FREE, and it was delivered timely, right to our front door! Will shop here again for sure!

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    Verified purchase
    Installation & Setup

    Reviewed Sept. 9, 2013

    I ordered the Orchard Hills 3-drawer pedestal in Oak finish file cabinet from Cymax. The order was easy to place. The unassembled unit was delivered in a timely manner and was undamaged when received. The assembly instructions could have been clearer, but having previously successfully assembled a Sauder 2-draw lateral file cabinet, I didn't have any real problem completing the assembly of the Sauder 3-draw vertical file cabinet. It's well made and parts fit very well which makes it look like a quality piece of office furniture. I am very satisfied with the product and my dealings with Cymax.

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    Verified purchase
    Staff

    Reviewed Sept. 9, 2013

    I think this is the second headboard I purchased from you. Overall, I was very pleased. I followed the directions diligently, but still somehow, got the main large piece backwards. Still, it looks good and I have received compliments from everyone.

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    Verified purchase
    Installation & SetupPriceStaff

    Reviewed Sept. 9, 2013

    Great looking bookcase! The instructions were very detailed and easy to follow. It took about 45 minutes total to put the bookcase together. Since there are a couple of steps where you need to hold a piece in place and screw in a screw, etc., it is recommended that two people put the bookcase together. It would be difficult for one person to do by himself. The finished product looks great, especially for the price!

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    Verified purchase

    Reviewed Sept. 9, 2013

    The bed is attractive. The storage drawers are a plus for a small room.

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    Verified purchase

    Reviewed Sept. 9, 2013

    I am very satisfied with my purchase of this TV stand. I received it a week after purchase, intact & carefully packaged considering it contained glass & fiberboard. Assembly was fairly easy & sturdy for purpose need. Shelving & storage is ample for video components & items I own. If looking for a reasonably priced, durable, limited needs & space TV stand, I would highly recommend.

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    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Sept. 9, 2013

    I've been ordering desks from this site for 3 years now. I got tired of replacing cheap desks for our staff. That's not a problem anymore. Affordable strong desks with fast and FREE shipping.

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    Verified purchase
    Installation & Setup

    Reviewed Sept. 9, 2013

    Island was received in three boxes with only a few small issues that I was able to handle myself very easily. By separating all parts and following instructions was able to finish assembly and placement in 2 1/2 hrs. Island is great to look at and when completed what was needed in kitchen for space.

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    Verified purchase

    Reviewed Sept. 9, 2013

    We love the desk that we ordered. At first, it seemed complicated to put together, but once we looked at the directions and followed them step by step, it all came together very nicely.

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    Installation & SetupPunctuality & Speed

    Reviewed Sept. 9, 2013

    This was a pleasantly surprising online shopping experience. This is my first time using this company and was skeptical at first. Any concerns were gone quickly when my desk was delivered in record timing with FREE SHIPPING and also easy to assemble instructions. Was worth every penny spent. They have been bookmarked and will be the first website I visit for online shopping! Thanks!!

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    Verified purchase

    Reviewed Sept. 9, 2013

    Well it looks nice but 1) handyman had to take extra 20 min to drill new holes that were offset; 2) drawers do not pull out all the way. In fact, there are about 5-6" of files I cannot get to unless I pull them completely forward.. so they are really really hard to access and don't hold much as I wanted. I am NOT a complainer but in this case, you can see the situation. What do you think?

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    Verified purchase
    Price

    Reviewed Sept. 9, 2013

    Thank you for the ease of ordering and great discounts offered. Found this desk product cheaper than any other site. I would like more descriptions and pictures if possible but overall a great experience.

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    Verified purchase
    Staff

    Reviewed Sept. 9, 2013

    I recently ordered a Cymax store office desk online and came away very impressed with the company and product as a whole. I was constantly updated with tracking information on the product I ordered and received it at my office even earlier than expected. The desk more than serves its purpose in my office and others have since looked into ordering the same product. For anyone looking for a nice and roomy office desk, I highly recommend the Bush Series Front Desk from Cymax stores!

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    Verified purchase
    Price

    Reviewed Sept. 9, 2013

    I loved the look of this furniture online - modern and sleek. I was not disappointed when it was put together. It looks great. We have yet to put up the headboard though (my whole reason for buying the set) because we are in a rental house and you have to secure it to the wall. The furniture did come in MANY pieces, so it took my husband awhile to put it together. As I suspected, because of the cheap price, the drawers are not the heaviest of duty and of the highest quality. The test of time will tell if that will be an issue though.

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    Reviewed Sept. 5, 2013

    We had a very good experience with Cymax. They obviously don't make the product, so can not rate them on the product, but delivery system was good. The package itself was banged up from FedEx, but everything delivered safely and crib looked beautiful! No complaints here! THANK YOU!

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    Verified purchase

    Reviewed Sept. 3, 2013

    Great experience! Very happy with the desk! Thank you! I will recommend you!

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    Verified purchase
    Staff

    Reviewed Sept. 3, 2013

    I ordered 3 pieces of cherry desk units to put together as a module for a very large desk. The color is beautiful, the top doesn't scratch easy. The problem I had was that one piece was delivered in a very torn up box, and it turned out a whole leg of that desk was missing, obviously lost in transport. Since I was attaching all desk pieces together anyway, I did not need the piece, very lucky in that. The desk was difficult for me to put together, using a power drill even. But well worth it once assembled. I get compliments on this desk unit by everyone.

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    Verified purchase
    Ease of Use

    Reviewed Sept. 3, 2013

    I was very pleased with my purchase experience with Cymax.com. The website was easy to navigate, the purchase was simple, and delivery was prompt.

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    Verified purchase

    Reviewed Sept. 2, 2013

    I was very pleased with my order and the process. I made one mistake in ordering the wrong color but that was my fault.

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    Installation & Setup

    Reviewed Sept. 2, 2013

    I purchased this desk. First of all, the assembly instructions have nothing but diagram to look at. No explanation of anything at all. At first it seemed easy enough to start putting together. But once I got the drawers together, I realized that one of the drawers had a bottom that wasn't cut right so I was going to have to fix that myself. Then the bottom drawer never would slide into the sliders. I realized then that the sliders were made of crap. Everything kept coming apart once I had put everything together. I will never order an assemble-yourself product again and will not order anything from Cymax again.

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    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 31, 2013

    I was pleased with the quality of the DVD shelf I purchased from Cymax. It arrived within the promised time frame, was not damaged at all, and looks like I expected it to. I have ordered from them in the past and would order from them again.

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    Verified purchase

    Reviewed Aug. 30, 2013

    The Sauder Edge Water Mobile Lifestyle desk arrived in perfect condition, and the assembly was easy. It's very convenient having the extra compartment in the desk to hold wires. Now I can charge my phone and my laptop and have my speakers hooked up without cords everywhere. The desk was a little bit bigger than I'd expected, but the design is nice.

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    Verified purchase

    Reviewed Aug. 30, 2013

    I was very pleased with the purchase of the buffet table from your site. It came within 2 days, and not broken or missing pieces. (I was concerned about the granite top, but it was wonderful.) Thanks a bunches.

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    Verified purchase
    Customer Service

    Reviewed Aug. 29, 2013

    Easy to put together. One piece was damaged and customer service was very easy to work with to get a replacement part.

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    Verified purchase
    Customer Service

    Reviewed Aug. 29, 2013

    Outstanding customer service, outstanding product. This experience made me an online shopper.

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    Verified purchase

    Reviewed Aug. 29, 2013

    I am very pleased with the desk components purchased and service received. Thank you.

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    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 29, 2013

    The headboard we ordered arrived in record time and was so much better quality than we expected. We looked at several throughout the area where we live and could not find one that compares with the price or quality of this fine piece of furniture. We are very satisfied with our choice.

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    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 29, 2013

    Received order was quick and easy due to online purchasing. Item arrived and no parts etc... were missing. Thanks.

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    Verified purchase
    Price

    Reviewed Aug. 29, 2013

    I'm very pleased with my purchases from Cymax. Although the assembly required putting together an immense amount of small pieces, the end product was worth it. The low cost did not affect the quality we received. My new apartment ended up being smaller than anticipated, so the end table is still in the box, but I hope to put it to use once I move to a larger space.

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    Verified purchase

    Reviewed Aug. 29, 2013

    A very excellent purchase on the recent desk. It is strong and fits our every need.

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    Verified purchase

    Reviewed Aug. 29, 2013

    This table is perfect for my application. My laptop and laser printer fit just right and I have enough room to do other things. The wood and finish is perfect.

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    Verified purchase

    Reviewed Aug. 29, 2013

    This kitchen island is beautiful and very functional for storage, food prep and a counter extension for dining or drinks using bar stools. It looks great and adds charm to our kitchen. It is used as a breakfast and wine bar.

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    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 29, 2013

    Extremely satisfied with the product and service. It was shipped promptly. Assembly was easy. It looks great, and my little boy loves his new bedroom. Thanks!

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    Verified purchase
    Punctuality & SpeedProcess

    Reviewed Aug. 29, 2013

    I found the entire process to be efficient and the item looked like the photograph and worked just fine. It was well packaged and mailed promptly.

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    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed Aug. 29, 2013

    Great customer service. Great price. Beat competitors price. Fast shipping. Smooth purchase. Very pleased.

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    Verified purchase

    Reviewed Aug. 29, 2013

    This bed frame took 3 people to put together but it's perfect and very sturdy!

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    Verified purchase
    Price

    Reviewed Aug. 28, 2013

    We really like the king size headboard we ordered from your company. Very nicely made for the price, later we will be checking for dressers.

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    Verified purchase

    Reviewed Aug. 28, 2013

    I bought 2 Winsome fold-up computer desks and the matching Winsome printer stand to make not only a practical in-home computer station for 2 computers that Netshare 1 printer, but also to make a design statement as well. The build quality exceeded my expectations. The wood materials very nice quality. I am very pleased with my purchase and will buy from Cymax again.

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    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 28, 2013

    It was easy and I was able to find what I needed quick.

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    Verified purchase
    Customer ServicePrice

    Reviewed Aug. 28, 2013

    My experience with Cymax has been the BEST that I have ever had purchasing anything over the internet. The products were gorgeous & the pricing was way better that any other site that had the same things. Also, their customer service is completely AMAZING!!

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    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 28, 2013

    Order arrived promptly and was as described. Will shop with Cymax in the future.

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    Verified purchase
    Customer ServiceReliability

    Reviewed Aug. 28, 2013

    I was impressed by the quality of the product and the quick response from customer service regarding the parts that were defective.

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    Verified purchase
    Installation & Setup

    Reviewed Aug. 28, 2013

    Unit arrived intact. All parts were there. Assembly instructions were clear. The desk looked great and worked perfectly for my application as a computer station.

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    Verified purchase

    Reviewed Aug. 27, 2013

    The product did what I intended. There were no major issues, and it looks great, but the rails for the 3rd drawer had to be custom drilled so it would properly fit.

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    Verified purchase

    Reviewed Aug. 26, 2013

    Order came when expected and was correct and complete. Will be happy to do business with them again.

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    Verified purchase
    Customer Service

    Reviewed Aug. 25, 2013

    The chest of drawers was a piece of JUNK!! Everything was pressed wood if you can call it wood. When my husband tried to put it together a piece of the board broke off. A back board did not come with it so even with the drawers in I could take my hand and rock the chest side to side. I tried to use it anyway because there is absolutely no numbers to call - all that was available was the "return policy" which I would have to pay for. The bottom soon came apart and I couldn't pull the bottom drawer out anymore. I took a hammer to the thing and threw it in the garbage.

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    Punctuality & Speed

    Reviewed Aug. 25, 2013

    Experience was great. Delivered on time and in good shape; although I damaged in process of putting together but no pieces missing so I was happy with product. Thanks.

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    Verified purchase

    Reviewed Aug. 24, 2013

    We like the bed, but it took a long time to put together. It is also not the sturdiest, my 17 year son says, as it’s his bed.

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    Verified purchase
    Customer ServiceStaffReliability

    Reviewed Aug. 24, 2013

    I purchased the cabinet for use in my kitchen as a pantry. It arrived in very short order. I started to put it together and realized one of the parts was defective. I called customer service and they were very helpful. They sent me the new part in just a few days and now I use the cabinet every day. It is quality made, was easy to assemble and I love it!

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    Verified purchase
    Customer Service

    Reviewed Aug. 24, 2013

    I was a victim of Superstorm Sandy and most of my furniture was destroyed including my microwave cart. As I needed to replace this piece after my house was rebuilt, I could not find anything that compared to what I had at local retailers. After searching on Google, I found Cymax.com and was pleased at the cart that you offer. I placed my online order and it was delivered perfectly and was exactly what I ordered. I now have this beautiful new cart that complements my new kitchen. Thanks, Cymax, for your excellent customer service!

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    Verified purchase
    Installation & Setup

    Reviewed Aug. 24, 2013

    Good quality Corner TV Stand/table. Assembly instructions ok. Workmanship of materials/parts good.

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    Verified purchase
    Installation & SetupPrice

    Reviewed Aug. 24, 2013

    I love the bedframe. It's exactly what I was looking for. Decent quality at a great price. Detailed instructions included. The only issue was that the bedframe was left in my screen room and because of the weight of the package I had to bring the pieces in 2 and 3 at a time.

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    Punctuality & Speed

    Reviewed Aug. 23, 2013

    The selection of products is wonderful. The ordering process was easy and I received my item quickly.

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    Verified purchase
    Price

    Reviewed Aug. 23, 2013

    Free shipping, fast service, great price.... even better price on today's website! We love our Breakfast Bar. We have a small kitchen with limited space and this fits perfectly and gives us additional counter space as well as cabinets. Great deal!

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    Verified purchase
    PricePunctuality & Speed

    Reviewed Aug. 23, 2013

    This computer desk was an excellent piece of furniture for the price. Shipping time was very good. The product was easy to assemble, no parts were missing and there was no damage to the product. I highly recommend this item and the seller. I will do business with again.

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    Customer Service

    Reviewed Aug. 22, 2013

    I ordered two slipcovers and was disappointed when they did not fit on my counter chairs. I was more disappointed, however, when I discovered how difficult it was to go about returning them. I called the 1-866 number and waited on hold long enough to fold a load of laundry, empty the dishwasher, and clean my kitchen counters. Once a CSR answered, I was put on hold several times while he processed the return. Finally, once the return was processed, I was told that I would hear from someone via e-mail in 3-5 days about my return. 3-5 days? Really? I understand that they're in the business of reselling, but it still seems like a long time to wait for... What? I'm not sure--the CSR was vague on that matter, since he didn't seem so sure what kind of information was going to be delivered to me via e-mail. Bottom line? Be sure to purchase things you won't need to return.

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    Verified purchase

    Reviewed Aug. 21, 2013

    Bookcase Headboard - I have put other things together with no problem but I found that the holes for screws in the top piece were 1/4 inch farther apart than the length of the shelf so I had a problem. I solved it by drilling holes 1/4 inch closer. Sorry, but I have no photos.

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    Verified purchase

    Reviewed Aug. 21, 2013

    Beautiful desk. It took 2 hours to construct, but would highly recommend. Actually after putting this one together I purchased another one for my office. USB ports very useful and well thought of. I have had many desks through the years and I must say this is my favorite.

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    Punctuality & SpeedProcess

    Reviewed Aug. 20, 2013

    Our order was handled quickly and efficiently. The piece we ordered was received much sooner than promised. The entire process was easy and problem free from beginning to end.

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    Verified purchase
    Sales & Marketing

    Reviewed Aug. 20, 2013

    I purchased two identical bookcases based on the photo in the online advertisement and I am completely pleased with the product. I originally thought I would only be satisfied with an unstained wood bookcase but I am much more pleased with this product. The color, Royal Cherry was my selection, is exactly right and even though the back to the bookcase is some kind of synthetic sheet, it appears to be made of solid "wood" as much as the rest of the product. From the point of view of the person assembling it, the use of sleeves for the screws and covers for the sunken screws were very pleasing. I wouldn't hesitate to purchase a similar bookcase or even another product from you.

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    Installation & SetupPunctuality & Speed

    Reviewed Aug. 18, 2013

    Student desk and chair were shipped, one from California and the other from another state. Both arrived on the same truck at the same time. I am 81 years old and really dreaded the assembly required. Instructions were very clear and I was able to complete the assembly the same day. Parts received were exactly the right amount. All in all, a very satisfactory experience.

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    Price

    Reviewed Aug. 17, 2013

    I bought this chest of drawers for my daughter's guest bedroom. She was able to assemble it quite easily and it really is a great looking piece for the price. The drawers are roomy enough - but it is a smaller chest. I'm very happy with the purchase and would recommend it.

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    Installation & Setup

    Reviewed Aug. 17, 2013

    It is becoming increasingly more difficult to purchase "cheap" bookcases. We searched all of our local stores (including several stores that sold us bookcases some years ago) and found nothing appropriate. We were therefore very pleased with our recent online purchase of a bookcase from Cymax. The online description of the bookcase was accurate, and ordering was quite simple. If the bookcase was shipped from the "home office" of Cymax in Reston, VA, its arrival in Maryland (just across the Potomac River) seemed to take too long. Since shelf supports seem to be easily lost, a couple of extras might be helpful. The assembly instructions were a bit confusing, but we finally managed to put it together. All in all, we would order another bookcase from Cymax in the future if the need arises.

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    Price

    Reviewed Aug. 16, 2013

    We love the products, prices and how convenient it is to place orders; however, more than one item in our last order was received damaged, and even when we had it replaced. For previous orders we have not only been happy, but even recommended Cymax for their prices, product selection and convenience.

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    Price

    Reviewed Aug. 16, 2013

    Everything was perfect. Price was the best around, arrived earlier than expected, everything was there, and easy to assemble.

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 16, 2013

    Some of the panels for the 2 bookcases I ordered were damaged when I received. I contacted customer service and they replaced the parts promptly.

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    Verified purchase

    Reviewed Aug. 16, 2013

    I was having a hard time finding furniture for my son's room. Cymax had so many choices. Even though you have to assemble the pieces, the furniture is very sturdy and well made.

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    Staff

    Reviewed Aug. 16, 2013

    I have purchased a Coffee table from Cymax and love my table. It is a beautiful color and wasn't ruined by the time it was shipped to my house. If fact, it was shipped in a timely manner and easy to assemble. It has been enjoyed by many other people that have been guest in my home and have complimented on it. I have just informed them I purchased it off of Cymax. The only down fall from this table was putting the magnetic door on the table. The holes to attach the magnets were not already made and that was a challenge to drill in.

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    Verified purchase

    Reviewed Aug. 16, 2013

    I had looked in many other locations for a computer desk, the right length, with a large enough keyboard slide-out tray to accommodate a mouse pad. But my major issue was to find deep drawers. Most desks (in stores and online) have very shallow length drawers. Although there were many parts, the parts were clearly and accurately marked and the directions were easy to follow. It's a very heavy and rugged desk and perfectly suits my needs.

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    PricePunctuality & Speed

    Reviewed Aug. 16, 2013

    We needed some new chairs for our office but didn't want to spend a fortune. Cymax was able to provide us with beautiful chairs at an excellent price. Shipping was fast and the chairs arrived in great condition with all of the hardware. I would recommend using Cymax for your office needs.

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    PricePunctuality & Speed

    Reviewed Aug. 16, 2013

    I ordered two Sauder desks for my children. I'm very happy with the desks and the low price. The desks arrived quickly and in excellent condition. They were very easy to put together. I would definitely purchase from Cymax again! Thanks!!!

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    Installation & SetupPunctuality & Speed

    Reviewed Aug. 16, 2013

    Furniture arrived timely with no problems. Instructions were straightforward, and setup was simple. I would purchase Bush again. I am happy with this purchase.

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    Reviewed Aug. 16, 2013

    We ordered a platform bed with drawers. It was shipped right away and arrived in great condition. All the information about the bed in the description was exact.

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    Reviewed Aug. 16, 2013

    We received the desk return in less than 2 weeks after ordering so we were pleased that we didn't have to wait 3 weeks. It was the correct item, finish and size. Unfortunately there was some damage. One of the lower corners of the "leg" had a laminate chip/piece broken off. It didn't interfere with the stability in any way, but aesthetically was not pleasing. We debated returning it for a replacement but then ended up placing the desk in a way that it wasn't visible so decided it wasn't worth the trouble, since they were anxious to get the office set up. Otherwise it would have been a problem, and may limit placement for future. Otherwise, everything went smoothly and the item was well priced. If not for the damaged corner I would have rated 5 out of 5 stars.

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    Price

    Reviewed Aug. 16, 2013

    The buying process was easy and the furniture selection great. Prices were very good and competitive, and shipping was FREE!! I'd highly recommend Cymax for your next purchase!!

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    Punctuality & Speed

    Reviewed Aug. 16, 2013

    We ordered a desk, a video cabinet for our grandson, and a console type table (our order number was **) and we were pleased with all of it. Being we are a little older, we had a time getting it together (thank goodness for your directions), but the furniture was easy to order and delivery was very quick and order was accurate. We like Sauder products and you had a lot of variety to choose from. We would highly recommend you to our friends.

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    Reviewed Aug. 16, 2013

    Product arrived as described, and was relatively easy to assemble.

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    Reviewed Aug. 16, 2013

    Easy purchase methods, was in stock and arrived when stated.

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    Customer Service

    Reviewed Aug. 16, 2013

    We ordered this Bush Mocha Cherry Series C Reception L-Hutch desk requesting that it be shipped no sooner than Aug 12, 2013 but it was shipped on Aug 1. I had called Cymax Customer service & emailed customer server to reschedule this order and was told it will be taken care of because of Cymax error but FedEx tried to deliver it on Aug 5 anyways. So I was left dealing with FedEx to reschedule the delivery. It was a nightmare. We finally received the packages on Aug 13, only to find out that the shipping boxes were damaged and the corners of every piece were damaged.

    When we put the desk together, we found out that it does not look like the photos we saw online at Cymax website. It is unclear on your website to try and figure out if all sides of the reception desk touches the floor. The quality and workmanship on the entire desk is very poor. There are uneven edges and nothing lines up properly after putting the entire desk together. You can see daylight where the hutch sits on the desk. No one from Customer Service called me back to say that everything on the order is taken care of even though they said they would call back to confirm the delivery date. We are very dissatisfied with the desk and quality and know that we have to live with it since our office opening day is Aug 17, 2013. Now that the desk is put together, we have no choice to send it back.

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    Price

    Reviewed Aug. 16, 2013

    We absolutely love this stand. Looks like quality furniture. It was really easy to assemble. Arrived in great condition - Only 1 small scratch on an inner shelf, but it`s not visible from the outside, so we will not ask for a replacement. The only criticism I could make about the assembly is that all the screws are bunched together in 1 package - it would be much easier if they were sorted into separate packages. But overall for the price this is a wonderful buy - we love the height and it`s a great style. I`d definitely recommend it.

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    Price

    Reviewed Aug. 16, 2013

    For my purpose, this is the perfect dresser. It's exactly the color I was looking for, as well as the style. Very pretty little dresser. The drawers aren't extremely deep, so they're best for items that may not be too large or bulky (not good for sweaters, etc.). Probably perfect for a baby or child's room, although I have this in our guest bedroom. It was a little difficult putting it together, but not impossible. The drawers don't slide very easily. They do stick, but for a guest room, that's not a problem. I love the antique blue look. It's really so pretty. I see that the price went down. I think it's a bargain for someone who is looking for this style dresser, as long as you keep in mind the issues noted.

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    Installation & Setup

    Reviewed Aug. 16, 2013

    Black body kitchen cart with wheels and black granite top from Home Sales item number 42996. Dimensions: 35.5" H x 32.5" W x 18.75" D. Shipped in two boxes: total shipping weight 128 lbs. Arrived via FedEx in two business days in perfect condition, well packaged. Assembly instructions: one error with respect to the top door: Parts identified on the instruction sheet as P3 and P4 should be reversed in my opinion.

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    Punctuality & Speed

    Reviewed Aug. 16, 2013

    Shipping was fast and bed was well packed and protected. Putting it together was very easy. Would recommend to anyone. Thanks again.

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    Ease of Use

    Reviewed Aug. 16, 2013

    I needed some night stands for a small area. I was looking for some bedside tables that were higher than normal side tables and were not very wide. You had a wide choice of styles and it was easy to navigate your website and found just what I was looking for. The delivery was excellent. I ordered on Tuesday and had my tables by Thursday. I was also very impressed with the quality of the product. I will shop with Cymax for my next furniture purchase.

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    Installation & Setup

    Reviewed Aug. 15, 2013

    Was very pleased with purchase. Item went together easily and as directed in the instructions. Will buy again as needed.

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    Punctuality & Speed

    Reviewed Aug. 15, 2013

    My order arrived quickly and was packaged well enough that it would not get damaged.

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    Reviewed Aug. 15, 2013

    Winsome Butcher Block Cart - I wasn't sure if the item would be what I was hoping for but I can honestly say that when I put this together, I was completely ecstatic. I only had to take my power drill to open up the holes as they proved to be machined smaller than I needed them to be. It's so heavy and beautiful. I just ordered the kitchen table. This company is wonderful!!! Very proud to own their products. Buy this and you will NOT be disappointed.

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    Reviewed Aug. 15, 2013

    I was pleased enough with the end table I purchased that I bought a second. The table had rounded corners which are perfect for those of us who frequently bang into things. It is very solid and has enough surface area to hold a lamp and books.

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    Punctuality & Speed

    Reviewed Aug. 15, 2013

    I purchased an "assembly required" file cabinet from Cymax. The kit arrived promptly and in proper order. For me, these sorts of things are never as easy as I envision. Nonetheless things went well until I discovered a missing part that brought the assembly process to a dead stop. I contacted Cymax - on a Saturday - and they had the missing part in my hands in just a couple of days, assembly was completed. File cabinet looks and functions just as advertised.

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    PricePunctuality & Speed

    Reviewed Aug. 15, 2013

    We purchased a Sauder wardrobe from Cymax.com. The price was absolutely excellent as were the very quick order processing and delivery times. The selection of products is very good, and I will certainly consider Cymax for my next online furniture purchase.

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 13, 2013

    Ordered many items April 6, 2013. Part of the items delivered 05/15 (later than expected - a precursor of delays to come), but one desk (L-shape) came with the return on the wrong side. Phoned Cymax immediately. Still waiting for replacement desk. Also awaiting hutch & bookcase from initial order. Today is August 13th. Phone calls go to voicemail and e-mails go for days unanswered, but even then they are only placating responses - no action. To be fair, they did credit my account for $100 toward the $6,149.20 that I have spent with them. (Oh, they were QUICK to get their money!)

    In the meantime I must inform the clients and friends who visit that "Yes, I moved to my new office in April, but am still waiting for some of my office furniture to arrive. Stupid me, I ordered from an online company, Cymax." Further, my walls are bare, for without the furniture, I can't know where to hang things. Cymax blames the entire delay on the manufacturer, naturally. Last week I found the exact items I need (same manufacturer) on the floor of a local retailer. The salesman allowed that I could purchase the floor models or wait "about a week" for delivery of "in box" items. I sure wish I had met him 127 days ago. The calendar continues to turn.....

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    Reviewed Aug. 13, 2013

    Nice furniture look, sturdy construction. A bit difficult to assemble (time-consuming), but in the end worth the effort. Holds a lot!

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    PriceStaff

    Reviewed Aug. 12, 2013

    I recently purchased a South Shore Logik Twin Loft Bed from Cymax. When it arrived it was a little too big for the room. I didn't take it out of the box and called to return the item and try and purchase a different item from them, the same manufacturer (South Shore). I explained to them I would pay the shipping and the return shipping but I didn't want to pay the restocking fee because I was just returning and ordering again (exchanging). Cymax advised me that they could not waive the restocking fee. I adamantly explained that all I wanted to do was exchange the item for another South Shore bed. And they said they could not waive the restocking fee for this item. They were so unhelpful, they could have even in the alternative, waived the shipping fee, so I wasn't paying $600.00 to return an item to them that only cost me $1000.00. I will not use this company again and I would suggest people use Wayfair, and Amazon for their furniture purchases. They are easier and customer accommodating. Very, very upset. I couldn't even get transferred to a supervisor.

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    Reviewed Aug. 11, 2013

    Furniture arrived damaged (4 pieces), requested that only 1 piece be exchanged/replaced. They determined that they would not replace the coffee table and would not accept a return. Do not do business with CYMAX STORES.

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    Price

    Reviewed Aug. 10, 2013

    This table is perfect, right size, color is nice. Looks practical yet pretty. It is not a piece of junk. It is the easiest thing I ever put together. I was worried that there would be something wrong with it because the price was so great! I have checked out furniture stores previous to ordering this and the prices are outrageous for these items especially if you are planning on buying a couch with it.

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    Reviewed Aug. 10, 2013

    Very nice looking, built very well with strong connections. Very easy to put together.

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    Price

    Reviewed Aug. 10, 2013

    It is a good quality wooden desk (not laminate). Was easy to assemble and the shipping was quick as well. Price can't be beat. I would recommend purchase from Cymax and would recommend this desk as well.

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    PricePunctuality & Speed

    Reviewed Aug. 9, 2013

    I was very pleased with the entire process of purchasing our new file cabinet. I was pleased with the price, the free shipping and how quickly the cabinet arrived at my home.

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    Reviewed Aug. 9, 2013

    Very Happy with the Chairs we purchased. Very Easy to put together. The oak color of the chairs looks great in our Kitchen/Den.

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    Punctuality & Speed

    Reviewed Aug. 8, 2013

    I recently purchased a TV Stand, computer desk and a three-shelf book case. The color was exactly what was shown in the pictures. The wood was of high quality and it is nice and heavy! Plenty of parts were included and very easy to follow directions (I put it together myself and it was a first for me). Delivery was prompt... I would definitely recommend this furniture to anyone!

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    Reviewed Aug. 8, 2013

    The headboards that a friend ordered for my granddaughters are fabulous. They match the platform beds which were purchased and are meant to be a set. They look great and are so useful.

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    PricePunctuality & Speed

    Reviewed Aug. 8, 2013

    We bought a twin size storage bed frame with bookcase and a night stand. The price is pretty attractive and we received the products very fast. We have assembled the night stand and it looks nice. My daughter loves it. We haven't got a chance to assemble the bed frame yet.

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    Reviewed Aug. 8, 2013

    Love the bed frame and it arrived just as promised by Cymax. I will order something again in the future, I am sure.

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    Reviewed Aug. 8, 2013

    I was unable to get end tables that were antique white, so I ordered these night stands instead. They were well packed, easy to put together and look great. The only issue is that I had to have new backs made for them because the backs are visible. If the backs were against the wall as intended, they would be perfect.

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    Installation & SetupPunctuality & Speed

    Reviewed Aug. 8, 2013

    Lovely experience with the order, delivered timely and good quality. The instructions were quite complex.

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    Reviewed Aug. 8, 2013

    Wonderful. Did not know such a thing existed online to purchase. Saved time, money, the shipping was free and a great deal. Would use it again, and recommended it to friends.

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    Punctuality & Speed

    Reviewed Aug. 8, 2013

    The bed arrived quickly, ordering was easy. Easy to assemble and great quality. Looks like real wood because of the distressed look. Our son loves the bookshelf so he can put all his cars on the shelves before he goes to sleep each night.

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    Customer ServiceStaff

    Reviewed Aug. 8, 2013

    All was great. The desk came with a broken part, called and within 3 - 4 days the part was there. Great service...

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    Installation & SetupPrice

    Reviewed Aug. 8, 2013

    We were very pleased with our Cymax corner desk. It fits nicely in a small office room. It has just what we need. All the parts were there, which is amazing. The instructions were accurate and easy to follow. It looks more expensive than we paid for it... It took awhile to put it together; however it had many parts, and everything fit together nicely.

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    Price

    Reviewed Aug. 8, 2013

    We needed to match a set we bought 8 years ago when we opened business. Cymax Online had everything we needed and was the cheapest price, plus free shipping. I would definitely recommend. It was fast/efficient. I prefer online shopping. Thanks

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    Installation & Setup

    Reviewed Aug. 8, 2013

    Nice book case. Very nice looking, but carefully read the instruction before installation. If any big gaps, there must be something wrong during installation.

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    Reviewed Aug. 8, 2013

    Bush 60" L desk - Great purchase! One of the parts for the drawer face came completely broken but we called Bush and they sent us replacement in three days. It's great for a home office, small space, has great finish and hardware. We assembled it in the room we wanted it in, it's pretty heavy and would not be fun to move after assembly.

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 8, 2013

    The item was just as pictured/described. After receiving the product, a few pieces were damaged but the gentleman in customer service was very helpful and it was replaced quickly. I will be a returning customer not only because I enjoy the product but also because of the amazing customer service I received.

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    Installation & SetupPunctuality & Speed

    Reviewed Aug. 8, 2013

    This bed was purchased for my granddaughter as her new room was small. Her mother and I decided on this after researching this type bed for months on many sites. We were very happy when this one was also on sale when we needed it. My son and a friend assembled the bed in 2 hours. He said the instructions were clear and easy to understand. The bed is well constructed and pretty. My 8 yr old granddaughter is very happy with the bed including the headboard bookcase and storage. The purchase/shipping process was easy and it was delivered in a reasonable time. I feel it will last her thru her teen yrs. I would definitely recommend it to anyone with a space problem or just wanting a pretty and functional piece of furniture.

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    Reviewed Aug. 8, 2013

    The bed arrived as promised, and was reasonably easy to assemble. The shopping was a good experience, and the bed was of good quality.

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 8, 2013

    The desk is great quality and the prompt delivery wonderful. The communication every step of the way was refreshing. 5 star experience!

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    Punctuality & Speed

    Reviewed Aug. 8, 2013

    I order office deck and I make a right choice. The delivery was on time and a good shape. I am happy with this deck and I recommended to every body to use Cymax product.

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    Punctuality & Speed

    Reviewed Aug. 8, 2013

    We received the package very quickly and the dresser is even better than expected. It's heavy and very sturdy. It looks GREAT!

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    Reviewed Aug. 7, 2013

    Mercer Double Drop Leaf Table-2 Stools. This Table & Stool Set, fits my needs PERFECTLY.... I have not assembled it as of yet, but I know it's going to be just what I need. The Wood Grain is exactly what I was looking for. I will definitely shop with Cymax again in the future.

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    Price

    Reviewed Aug. 7, 2013

    I'm very pleased with the Sauder storage cabinet that I recently purchased through Cymax. After looking at several metal cabinets - either too flimsy or too expensive - and "wood" cabinets at the local office supply and member warehouse stores - poor quality and poor fit and finish - the Sauder storage cabinet was the best choice. It has the best combination of fit and finish, appearance and price, and it arrived just a few days after I had placed the order. After laying out all the pieces and checking that all the hardware was included, it took less than 1-1/2 hours to assemble by myself. Having a second pair of hands would have probably cut down that to less than an hour. Even my wife is impressed with how it looks.

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    Price

    Reviewed Aug. 7, 2013

    I purchased a new queensize headboard and a new dresser with mirror. Cymax had the best prices and all the pieces are as advertised. Cymax communicates everything very well so you know when to expect delivery. I am very happy with the purchase!

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    Reviewed Aug. 7, 2013

    As I searched sites for pub tables, I read lots of reviews, many of which were not good: poor quality, missing pieces, etc. So I was nervous about my order. I am pleased to tell you that everything was wonderful. Assembly was a snap and I have received several compliments on the set. Your customers should be aware that, while they may look alike, not all pub tables are the same. Yours appears to be a quality product.

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    Staff

    Reviewed Aug. 7, 2013

    Ordered a set of bookcases, all 3 pieces received damaged. Contacted Cymax customer service. After waiting on hold 15+ minutes I was disconnected by one (unapologetic) agent. After calling back I was informed my another (unapologetic) it will take 2 weeks to verify the damage and then another 2-3 weeks to ship. Best case scenario: 8 weeks from when I placed my order. What a joke compared to Wayfair, Hayneedle and Amazon - all of whom carry the same product and will immediately send out a replacement if something arrives damaged. I'm canceling my order and will never take a chance with them again.

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    PricePunctuality & Speed

    Reviewed Aug. 6, 2013

    I have purchased two TV cabinets from Cymax and have had great experiences both times. Great prices and quick shipping.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 6, 2013

    I order a TV stand and it came on time. When opening the box and after half way assembling the TV stand I notice parts were missing. I call customer service and got a very rude lady that was being difficult with me. After talking to the manager everything got sorted out. I will never order anything from here again and I suggest you do the same.

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    Factual basis uncertain
    Customer ServicePunctuality & Speed

    Reviewed Aug. 2, 2013

    I am in the midst of wedding preparations and was time to order a table for this event. Made sure I had enough time for delivery before I ordered. The company Cymax said it would be delivered on the 30th of July. The wedding is the 10th. So everything was in working order I thought. The table did not arrive until the 31st without enough help to get this 200lb table out of the truck. Nice. Then there were 9 sets of engrained bar code lines in the wood of the table and each set of these lines were good size and approx 13 lines to each set of them.

    Now the horrible part, takes days to just get info flowing through that company. Sent pics within minutes of them asking for them and was told not to throw away packing and so forth. Needless to say I have a table in two boxes, no dining room table and money sitting in a company that will take a good long time before it's refunded... I could have given a good review of the table which I will not, but I will give you this horrible review of a company that cannot give you management numbers to call or names to the management and customer service that just repeats over and over the same thing.....

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 1, 2013

    I wrote them a rather truthful review on their FB page explaining how horrible this company is!!!!!!!! Of course, they now have blocked me from their page! Ordered a 9 pc. dining set over a month and a half ago. When I ordered it, my package was est. to be delivered in 2 weeks. After 2 weeks passed, we did not get a phone call so we called them. When we asked about the package, no explanation was given, just that our package will be delivered in 2 weeks (so I guess they NEVER ordered it to be shipped).

    As for shipping, the company CYMAX hired came to deliver our package, came to our house at 8:30 PM (WITHOUT a phone call, when they told us that they would arrive between 2pm-6pm). I have 2 kids under 4years old, so the fact that 3 men came that late does not make me a happy customer. Before they left, we asked them to look through the boxes to make sure everything is there. They said "Don't worry about it since we already marked it as damaged", then they left.

    I blame this on CYMAX since they decided to do business with them and failed to call them upon our request, instead giving us a 72 hour process time for our request. REALLY?! We called the shipping company and they gave us the same time! This happened on a Wednesday. Cymax said they would call us on Monday - no call, so we called them. They said they need 24-48 hours on top of the 72 hours to process this other request! Gave them until Wednesday. Still no call! So we called them back Friday (of course the same thing happened - no call back- we called them back). This call they said they have emailed the furniture manufacturer to reorder the pedestals and would call us back! No Call of course!

    So yesterday, 3 days later, we called them again. This phone call, they said they contacted the furniture manufacturer and will have it processed within 24-48 hrs (SO they lied about contacting the furniture manufacturer like they promised previously!). I HATE LIARS!! So today, they send us an email (LIKE COWARDS) explaining that the product we are looking for is NO LONGER AVAILABLE!!!! WTH!!! So now, we have had for over 2 weeks a huge tabletop still lying on the floor with a company that truly doesn't give a crap about their customers. DO NOT BUY FROM THEM - NO DISCOUNT IS WORTH THIS AMOUNT OF B.S.!!!!

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    Joni increased rating by 2 stars.
    Customer ServiceCoverage
    After a positive interaction with Cymax Stores USA, Joni increased their star rating on Aug. 9, 2013.

    Updated review: Aug. 9, 2013

    After my complaint thru Consumer Affairs then Cymax DID the right thing and did refund my full purchase price. Thank you Consumer Affiars.

    Original Review: Aug. 1, 2013

    I ordered a chair size futon cover - they sent the wrong size, a full size which I cannot use. I have had to email back and forth for 3 weeks now - they finally responded with wanting ME to pay them postage and 30% restock fee even though it was THEIR error.

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    Punctuality & Speed

    Reviewed July 31, 2013

    Thank you for the speedy delivery. I put the desk together and am very happy with it.

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    Price

    Reviewed July 29, 2013

    This end table was just what I wanted. It was very inexpensive but you can't tell by looking at it. I liked it so much that I ordered another table from the same collection. It was very easy to put together. You can't tell by looking at it that it is the type of furniture that you put together yourself. I am very pleased with the looks and quality of this end table.

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    Reviewed July 28, 2013

    Beautiful piece of furniture - difficult to assemble - takes some time but worth it once it’s done.

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    PricePunctuality & Speed

    Reviewed July 28, 2013

    The table was delivered on time and it was a very affordable price. It's very good quality and is exactly what I was looking for. It fits perfectly in my guest room!

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    Reviewed July 27, 2013

    I bought 2 of the 72" high, in light wood color. This color makes them not dominate the room, and lets the books and things show. The only complaint is that the backing was packed flat. But when we took it out, it curled and wouldn't stay flat during construction. It even ripped itself up a seam. I used tape on the backside so it looks okay now.

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    Price

    Reviewed July 27, 2013

    This computer desk is just what I was looking for. It is compact yet services my purposes nicely. It was a reasonable price also.

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    Reviewed July 27, 2013

    Item is as described. Minor defect in the wooden board.

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    Reviewed July 27, 2013

    This was a Sauder product which I had 4 previous products w/great results, as was this time. I found the order process, and subsequent e-mail notifications very helpful and rec'd my order in the expected time. Sorry I'm not able to send any photos of the final, beautiful desk.

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    Punctuality & Speed

    Reviewed July 26, 2013

    Order came on time, in good shape, with good directions to put bookcase together. I would order from them again.

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    Punctuality & Speed

    Reviewed July 26, 2013

    Cymax has a great website, quality product, and fast shipping. My items have always been delivered on time or before. Nothing has ever arrived damaged. Love the great selection they have.

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    Price

    Reviewed July 26, 2013

    I thought the price on my furniture was very reasonable. The products are of very nice quality.

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    Reviewed July 26, 2013

    Good selection, good shipping process, we got the product sooner than we thought. Overall, we're happy with the product.

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    PricePunctuality & Speed

    Reviewed July 26, 2013

    Bed purchased received was exactly as pictured. Very well packaged to prevent damage and shipping was extremely fast and free! Price was at least $200 less than the Furniture store price for the same bed and a few dollars less than other online stores.

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    Customer ServicePunctuality & Speed

    Reviewed July 26, 2013

    Shipping time was as stated, quality is as expected, help in ordering by phone was very good and easy. We are very happy with the purchase of the file cabinets we made and would definitely recommend.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 26, 2013

    Ordered desk and lateral file in May. Delivery June 12. Waited all day - 5 minutes before the latest time they show up. 470 pound desk shipped upside down, wrapped in cardboard. Asked them how they were going to get the desk in. They said they hadn't thought about it. They couldn't pick it up, but managed to roll it over. Brought it closer to the house with a hand truck and unwrapped to check for damage. I suggested taking out the drawers to at least make it lighter. We then saw the lower right drawer guide had broken loose, and there was damage to the above panel. I told them I wasn't accepting delivery, and they wrapped it with plastic and put it back on the truck. I didn't accept delivery of the lateral file either - they were a matching set.

    I got on the web site and reported the problem and requested a refund. Web site gave me some errors, so I also called and provided the same information and again requested a refund. Several followup emails - they asked me the same questions over and over again. More follow-up emails - still waiting. Now it's July 25, and they are still trying to get a hold of the carrier for more information. I'm not sure why they think that's my problem. Today, a representative suggested that I shouldn't have refused delivery, and that's what was causing the delay. I can't imagine what the situation would be if I'd have accepted the pieces. I've since order replacement furniture from a more reputable source.

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    Verified purchase

    Reviewed July 21, 2013

    Am very happy with my most recent online purchase from Cymax. Am a repeat customer. Previous orders were only for media storage units. This recent order was for four (4) furniture items: a corner unit TV stand, plus matching coffee table, end table, and sofa table - all in oak finishes. All four items were delivered on the same day [six business days after ordering]. After assembly, I was very happy with the look and color of all pieces. Their appearance and wood grains matched very well and looked even better than expected from their online catalog photos. My son and I are quite satisfied with these new additions to our living room. I have already re-visited the Cymax Stores website in anticipation of placing an additional order for other items for our home.

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    Punctuality & Speed

    Reviewed July 20, 2013

    My order arrived unharmed, on time and it's just as pictured. It's just what I wanted. Love it.

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    Reviewed July 20, 2013

    chair & ottoman - Completely please, easy to assemble. It also came in a color I need and couldn't find elsewhere.

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    Reviewed July 20, 2013

    The website was easy to maneuver. The desk was shipped in a very timely basis. The quality of the desk is excellent. We are very well pleased with our transaction and will recommend to our family and friends. Thank you.

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    Reviewed July 20, 2013

    Bush 36" Return - I ordered this for our office and it shipped earlier than what I was told it was going to. It is exactly the color we wanted and is very sturdy.

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    Price

    Reviewed July 20, 2013

    I recently purchased a desk from Cymax. The cost was very reasonable. I actually found the same desk double in price on another website! Happy with the model, look and overall purchase. Would recommend this business to a friend.

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    Price

    Reviewed July 19, 2013

    We had a good experience with Cymax: quick shipping, quality product, affordable prices. We will return for further purchases.

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    Punctuality & Speed

    Reviewed July 19, 2013

    I ordered three sets of dark wood bookshelves. The ordering experience was simple and fast and they were delivered as stated! Although the directions for putting them together was incorrect, they can be assembled by looking at the pictures very easily. They look very "high end" standing side by side as I attached them together.

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    Installation & Setup

    Reviewed July 17, 2013

    Bush Series - Lateral Filing Cabinets. The assembly instructions need a written explanation as well as the pictures. Can be very confusing. We were missing two screws.

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    Installation & Setup

    Reviewed July 15, 2013

    We are very pleased with the table. There was a problem in assembling the table. The allen wrench that came with the table to assemble it was of very poor quality. We had to go buy one to put the table together.

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    PricePunctuality & Speed

    Reviewed July 15, 2013

    These backless bar stools are very nice. They came quickly and already assembled! Great quality for the price. Great purchase - would totally recommend.

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    Reviewed July 15, 2013

    I ordered four items and received three. Still waiting to learn what happened to the fourth item. Otherwise, the other three items arrived without incident and were in good shape.

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    Coverage

    Reviewed July 14, 2013

    Sauder August Hill Corner TV Stand in Oiled Oak - The back cover is made of a sturdy cardboard. The bottom doors have open spaces NOT draws. Overall, for 100 bucks this was a good buy.

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    Price

    Reviewed July 14, 2013

    I have been very happy with my purchase. My bedroom looks great. The prices of my furniture store nowhere meets all the pieces I received from Cymax. They were easy to put together. I just hope they’re durable in the end; something we will have to wait and see.

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    PricePunctuality & Speed

    Reviewed July 13, 2013

    The furniture I got was a u-shaped office desk. The price was very reasonable and the delivery was fast too. However, when we put the desk together, we realized there was a little dent on the desk itself. The bridge and lateral file was in good shape. So overall, I'm a little disappointed with that dent.

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    Price

    Reviewed July 13, 2013

    This is the second item we have ordered from Cymax, and would certainly order from Cymax in the future. The price is right, the quality of the product is excellent, and the service is excellent.

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    Customer Service

    Reviewed July 13, 2013

    Delivery took much longer than expected. Otherwise great customer service and support.

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    Punctuality & Speed

    Reviewed July 13, 2013

    Although we are not happy with one of the pieces, this is a manufacturing issue, not a store issue. Cymax processed the order quickly.

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    Punctuality & Speed

    Reviewed July 12, 2013

    I was pleased with my shopping experience, the delivery time, and the merchandise.

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    Price

    Reviewed July 12, 2013

    This is a great buy! I got it for my office and it looks good, sturdy, and definitely more expensive than it really is. I'd recommend!

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    Punctuality & Speed

    Reviewed July 12, 2013

    I was very impressed with the service and the item that was delivered. It came timely and was easy to assemble. I would recommend to my friends and will buy from Cymax again.

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    Reviewed July 12, 2013

    I purchased this unit for my DVDs as I have a large collection. I was able to put it together in about an hour. It holds over 400 DVDs and looks nice with my other DVD cabinets. For the value, it is a great unit.

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    Punctuality & Speed

    Reviewed July 12, 2013

    The bookcase was delivered very quickly. Easy to assemble and looks fantastic. I would recommend this product to anyone.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 9, 2013

    I would like to first start by saying this experience has been one of the best online ordering experiences ever! I own a furniture store and ordered a table and eight chairs for a client from Cymax. The shipment was on time and in great condition. The client was thrilled with the quality and prompt service provided by Cymax.

    After opening the table and chairs, the client had a minor issue with one of the chairs. I contacted Cymax and immediately, they contacted the furniture company and had a new chair made for this client. The chair was shipped quickly and the communication regarding the chair was terrific. Special thanks to Steven **; his professionalism, attention to detail, and customer service were second to none. I appreciate the quality customer service and prompt communication, and would consider it a pleasure to do business with Cymax in the future. Thank you!

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    Reviewed July 9, 2013

    I purchased an armoire for my son. It arrived in great condition, was not too hard to put together, and he loves it. I would definitely recommend Cymax to my friends and family. Was very satisfied with the product and the service received.

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    Verified purchase

    Reviewed July 7, 2013

    Purchased a South Shore Back Bay Platform Bed Frame. Shipping was a bit slower than I expected, but then again, I didn't quite realize how big the package was and that it was literally coming from the other side of the continent. Overall, the frame is great, was easy to assemble (with a 2nd person - this to my knowledge was not openly mentioned), and the parts had no damage upon arrival. I'd do business with Cymax again.

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    Reviewed July 6, 2013

    I really like the product I purchased. There was some damage to two of the pieces. I did not return it because we were in need of the product so we took it with the issues.

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    Staff

    Reviewed July 5, 2013

    I love my new bedroom set I purchased for my son. It was easy to put together, even for one person and looks great. Thanks.

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    Punctuality & Speed

    Reviewed July 5, 2013

    I have made several purchases from Cymax and each time, the order process and delivery have been easy and excellent. I receive my merchandise on time and in excellent condition. I have ordered both bedding and furniture and have had wonderful experiences each time. I definitely plan on ordering from them in the future, and recommend them to anyone.

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    Customer ServicePunctuality & Speed

    Reviewed July 5, 2013

    I ordered 3 beds for our vacation rental from Cymax because they had the quickest delivery times. Whenever I called to check on the progress of my delivery, it was always "on the way". I finally got the beds almost a full month later than promised. In order to get the beds in time for our first guests, I had to drive an hour, intercept the delivery and pick up everything myself. I shop online often but I have never had an experience this bad.

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    Price

    Reviewed July 4, 2013

    Well made bookshelf and affordable. A step up from the ones from Target, etc. Looks great in our game room. The only problem was that it was missing 1 bolt so we had to improvise. Would definitely recommend it.

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    Price

    Reviewed July 4, 2013

    The desk is an excellent value for the price. Assembly does take an experienced person and does take several hours. The finished product, however, is more than worth the time, effort, and dollars.

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    Reviewed July 4, 2013

    Very satisfied with the product and all aspects of ordering and shipping. Would recommend Cymax to friends and family. Would definitely make future purchases from your company.

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    Punctuality & Speed

    Reviewed July 4, 2013

    I was very impressed with my corner TV stand and with Cymax. My TV stand delivery time frame exceeded my expectations. The unassembled stand came with very easy to follow directions and all parts were included. Once together, the TV stand is a very sturdy, beautiful addition to my home. I was very pleased with the entire purchase!

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    Reviewed July 4, 2013

    This was my first purchase of anything of this type on the internet (headboard) but couldn't find what I was looking for. I started searching the web and found Cymax. I was kind of unsure about what I was seeing and the price so didn't order it for a while. Finally, I gave in and ordered it. I was so surprised of the quality of the headboard I received and the time it took to have it shipped to my home (3 days). I am sure I will continue buying from Cymax in the future and for anyone who has some doubts, I can only say try it - you will be pleasantly surprised.

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    Punctuality & Speed

    Reviewed July 4, 2013

    I purchased a sofa table and an end table. They arrived quickly, were very easy to assemble, and look beautiful. I wouldn't hesitate to recommend or to buy from you again.

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    Customer ServicePrice

    Reviewed July 4, 2013

    I ordered a light wood kitchen cart from Cymax. I immediately got emails regarding confirmation of order and delivery status. The product is excellent for the price. I would definitely recommend!!!

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    PriceStaff

    Reviewed July 4, 2013

    Excellent delivery and product. Nice dresser. It's easy to assemble if you have a power drill handy and nice for the price.

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    Reviewed July 4, 2013

    I was quite pleased with my purchase. It has a good quality and it looks very rich. It works.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed July 4, 2013

    I was impressed by how quickly I received the item and the way it was packaged. The instructions were fairly clear. We only had one minor issue and that was resolved fairly easily. The desk is very nice. If I need furniture in the future, I will shop Cymax.com first.

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    Price

    Reviewed July 4, 2013

    I was happy to find the headboard for the bed I had purchased. Cymax was the only seller that had anything reasonable in price and finish I wanted. I was under pressure to get the room ready and the order was shipped immediately. Everything worked out perfectly. All my thanks.

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    Customer ServiceStaff

    Reviewed July 4, 2013

    I have to say I was so impressed with the Customer Service Representative. By the way, she answered the call! We had a desk shipped to us damaged and she overnighted the piece to us! That my friends is called Excellent Customer Service to the finest! I will definitely shop with this company if and when I ever need any furniture, period. I will tell everyone I know about my experience!

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    Cymax Stores USA Company Information

    Company Name:
    Cymax Stores USA
    Company Type:
    Private
    Year Founded:
    2004
    Address:
    Unit 310, 4170 Stillcreek Drive
    City:
    Burnaby
    State/Province:
    BC
    Postal Code:
    V5C6C6
    Country:
    Canada
    Website:
    www.cymax.com