Cymax Stores USA Reviews

I ordered a book shelf on Nov. 2, 2014 and after I received it I noticed that one of the side panels was broken and the other side panel had a hole through the wood, so I requested a replacement because I really liked the shelf. It is now Dec. 4, and I still haven't received the replacement! I have called THE ONLY PHONE NUMBER that CYMAX provides to the customer and I keep getting the same answer, "We are waiting for the manufacturer's response." I have asked to speak to a manager and they always tell me they can't get a hold of one. I have asked for a direct number to the manufacturer and they don't give me one. And now I just found out that I will be charged a restock fee if I choose to return it.

I have placed multiple orders for our office furniture for our multiple offices throughout the Midwest. And you would think I would have learned the first time, but every order we have ever placed with them is back ordered and in some cases, back ordered multiple times before we actually receive it. Now I can understand that back orders happen, especially when placing a large order, but when a customer is given an expected delivery date and then the day before get an email saying the order is on back order, that becomes poor customer service.

Mark from cymax was extremely helpful in resolving my shipping issue. He got on the phone with delivery company and arranged for our pickup. Now we have a beautiful bedroom set that my son can sleep on.

Travis from Cymax called me and took care of EVERTHING!!! He is an asset to cymax! I will shop again.

Received the dining set with 4 chairs. One chair was broken. Called for replacement, sent pictures and still waiting for shipment of chair after 3 weeks. I went online to purchase a new chair and it said ships in 1-2 days. So I called Customer service and they told me they do replacements at a lower priority than other purchases. This is NOT acceptable and I will not shop Cymax ever again due to this delay. Very disappointed.

We ordered a sideboard for a lot of money on November 4th. We were notified that it had shipped out on November 12th. When I log into my account on cymax.com I have 3 different tracking numbers. NONE of them work! I called their customer service and after 2 long waits finally spoke to someone that the said numbers were reference numbers and not the actual tracking number! OK.... He gave me the new tracking number and said it should be updated in the next day or two. Well, guess what? The new tracking number also doesn't work! I even called the so called shipping company directly. They have no record of anything being shipped to me. They looked me up by name, address, zip code, and tracking number I received from Cymax.

I ordered a Table and Sideboard for my new house in June. The first time I received the table it was severely damaged and the box had gashes in it as well. I called customer service because I could not sign into my account on their website. After several calls and emails with photos, I was told that they would have it picked up and a new table delivered. The company came to pick it up (I thought) but said they couldn't because it was closed back up in the carton as well as it was when I received it. I had to call the company back and stay home another day from work to await the carrier to come back. They picked it up and 3 weeks later another table arrived, and it was damaged as badly as the first. The table weighed over 100 lbs. I told Cymax that I couldn't take another day off for it to be picked up again. They told me to put the carton out on my porch. Again the table weighed over 100lbs and I didn't have any assistance with getting it outside. This is ridiculous! I would not recommend buying anything from this company to anyone!

I order a couch on Sept 11, 2014. It was advertised as shipping in 0 -1 days. Today is Nov 7th, 2014. No couch. Every time I have tried to cancel it I am told it will cost me approx. $400 in shipping fees. I cannot afford to lose that money. If you ever have a chance to buy from Cymax, pass. They are incredibly insensitive and punitive. They also lie about shipment times. In two months I could have picked it up and driven it to CA.

My order has been cancelled without any explanation.

I ordered an executive desk, 1 bookcase, and 2 hutches with bookcases. My order came as scheduled. The desk was damaged on the top and on the draw fronts. There were scratches and the wood was dented. The hutch top was also damaged with a dent and scratches. I called the Cymax customer service number. I was connected to a person who I could not even understand. His accent was so thick I had to keep asking him to repeat what he had just said. The resolution to this conversation was that I would hear back from Cymax within five days. I received an email from them this morning stating I would have to deal with the manufacturer direct. Are you kidding me???? I didn't buy directly from the manufacturer, I bought through Cymax. Why am I, the paying customer being put in the middle of this? I should call customer service, explain the problem, have them apologize for the inconvenience and state my damaged pieces will be replaced and new undamaged pieces will be sent to me. End on conversation. I will NEVER purchase anything from Cymax again. I will also tell my friends on Facebook and anyone else who will listen to me.

Model #TOS-FY633-1-LT-A614-RSF sofa sectional was ordered over month and half ago. Cymax sent wrong color and item #483287 was returned same day through shipper after inspection and papers signed. Cymax was notified same day as well. Have called many times and cannot even get on account for some reason. Item has been paid for in full and still awaiting to see if I am ever going to received said item. No confirmation sent via email. I ordered by phone originally and they are aware of the fact of wrong order. Please respond as soon as possible or I will have to take drastic measures to ensure my money is returned either via Better Business Br Agency here or lawyer. I am frantic and need my sofa or money returned.

Ordered a desk and chair on 10/23. Noticed price on desk was lower the day before and John, salesperson, honored lower price ($805 vs $832). Picked out chair w/ John and met min. for $100 discount. Total of order = $911. On 10/28, order fully charged to CC. On 10/31, receive e-mail at end of business day advising I had canceled order. Within 1 hour, sent e-mail stating that I had done no such thing. Next business day, 11/3, called and was told sales manager cancelled order b/c "they weren't making any money on this" and had initiated a refund. This was a negotiated price that we agreed upon and Cymax even charged my card showing acceptance of the terms. Now, they renege. The difference is $27 but the principle is far greater. They should not be able to change the terms of an agreement once charged. This is wrong.

When ordering it seemed very user friendly. The only problem was that when it arrived, I received the wrong size mattress for the crib. It was a mini mattress for a full size crib. Also, I was told when I ordered that the crib and bed converter was in stock with a 7-day ship date. After the 7 days I received a back order message on the crib and conversion kit, then another, then another. It took over a month and half for the crib to ship.

We bought a bed from Cymax and they emailed us that the delivery should be expected between June 17 & 18, 2014. Then seemingly unending shipment delays ensued and communication with Cymax was exceedingly difficult (involving very long holds on the phone). You can imagine our frustration when finally the bed was delivered on July 29th without all the parts. It was in a totally unusable configuration and we had a house guest arriving in a few days.

I thank Travis, at Cymax for responding to me about my complaint. He explained to me the many reasons that could cause the delay, although it isn't suppose to be back-ordered more than a couple of times, Cymax alone is not always responsible. I was always treated courteously by the Cymax agents and realize they do the best they can for the volume of orders they deal with every day. Since then, I ordered another LR table set and received it promptly and in good shape. Thank you.

I've ordered Lifestyle Solutions Zurich 4 Piece Bedroom Set in Cappuccino on August 28, 2014. Almost a month later got it delivered on September 24, 2014. The problem is that they delivered a bed that they can't assemble because 1 box with side rails were missing from the beginning. My question why you deliver a furniture set with missing parts that you can't assemble, but charge money for it anyway? I've called the company right a way. They promised it's gonna be delivered and assembled next week. Waited a week and called them again, got the same promise "you'll get it next week, we'll put it high priority".

Travis from Cymax called me and we were able to resolve the orders and I am completely satisfied and highly recommend Cymax to anyone wishing to do business with a great company! I will definitely continue to use them for my office and home needs!

The bed frame and headboard arrived safe and when they were promised, and exactly what we ordered!

It took them a while to get back to me, but once the did, a friendly rep called and arranged to have the furniture picked up and my account credited.

I ordered a $900 piece of furniture that was attempted to deliver once by one boy. The furniture was so heavy, the two of us could not move it. I was told I would be contacted within three days for redelivery with at least two delivery people. No one called. I called many times trying to remedy the situation. I wasted so much time, energy, effort and money with Cymax. This is the only company I can ever remember having a gripe with, except one gym/fitness facility. Do yourself a big favor and never order from Cymax.

I was pleasantly surprised by how fast my order was processed and shipped. It arrived only four days after ordering. Be assured that I will be ordering again, not only for all the best services, but having the most vast selection of any store or website that I have been to.

I was very impressed with the kitchen cart. My husband thought it would be difficult to assembled but, it was simple. I love the quality of the material. I would recommend it to others.

The cabinets were of excellent quality and very sturdy. The directions were clear. The dimensions were accurate and they look like built-ins on either side of the fireplace. I would definitely recommend Cymax.

I had a wonderful experience with Cymax and will order soon again. I had duplicated my order because I did not think it had gone through. I ordered 3 items and did not think I would get the right things after deleting one order. They did a great job of figuring out what I really ordered and I got it with no trouble.

Fast shipping. Ordered late in the evening and had it 2 days later!

I ordered 6 conference chairs from Cymax.com. It has been a very pleasant experience. I ordered the chairs because they were the style I wanted, with casters, and the price was below what I expected to pay. They arrived very quickly and everything was perfect. The quality of the chairs is excellent, including the ease of assembly and well laid out parts. All of the difficult part assembly was done at the factory including the casters already installed. I had read that the material had to be removed from the bottom of the cushions, but it was held in place with Velcro so it was no problem at all. I have purchased and assembled many chairs through the years and these were the best ever in price, quality, and engineering.

This company is the worst. Everything is outsourced with very short contact time. If you call customer service you get put on hold indefinitely. You need to call sales to get someone (who barely speaks English). They put my furniture on hold for no reason, there is no one to speak to and they have my $$$$. (almost $3K). After being on the phone for over an hour yesterday with some rep saying he would try to expedite my order; I see it's pushed off even longer. THE WORST. I used furniture depot in the past who were great. Stay away.

Thank you Travis for your efforts on our behalf.

I bought a shoe rack from Cymax, the rack came in broken and I complained about it the next day after delivery. It took them multiple weeks to respond and finally on 4th Sept they told me that they will be emailing me shipping labels to send it back, but it is already over 2 weeks and I haven't heard back from them. Sent multiple emails but seems like they don't care.

Easy to put together. Great bed for the price.

Travis K got the job done for CYMAX. Without his professional attitude towards customer service, the star rating would have remained.

We were completely pleased with our experience with Cymax. Our desk arrived in specified time and was easy to assemble. It looks very smart in our den and we look forward to using it for many years.

The product was very reasonable with comparable quality. We received our order within days, which we were very impressed with. The furniture is well crafted, but did require a bit of assembly. My husband is very handy so we did not have too much trouble.

Very limited contact hours. Tried to contact them all day. Over 30 minute wait times. You leave a number to call back and they don't call back. I canceled and order for a bed frame and mattress. They only canceled the frame. Horrible horrible experience already. Do not use!

All items came on time and fast. All products came as describe, very good deals and easy to assemble. Also good deal with Bill Me Later credit and coupon.

I called in two days after placing my order (before Shipping) spoke with a rep. in order to see if I could change the shipping address as it was a gift from my mother in-law and it was being sent to her house. I was told that it wouldn't be a problem and I just needed to send the rep the correct address. It took 5 days to ship the product and it was still sent to the wrong address. My mother in-law then had to pay to have it shipped to me. I received the product yesterday, opened it today and there was three broken pieces in so I couldn't even put it together. I now have to wait another week to even put my new changing table together and it is jousting in pieces on the nursery floor. Joy for me. Thank you so much for making this easy.

Ordered a chair from the salesperson over phone. Waited longer than promised for delivery. Company sent chair in wrong color. Called and was on hold for over thirty minutes. Finally manager said chair would be swapped out. Called two weeks later, and was assured that correct chair would be sent that day. Chair arrived. Wrong color. Ps. The wrong color is noted on the outside of the box. Called. On hold. Promised a return call that business day. It never came. Call came the next day while I was at my job. Still have wrong chair. Matches nothing. When people come in the living room and notice the contrast in colors, we tell them that this is still the chair that they said they would replace. How they stay in business is beyond me.

I very happy to buy item on Cymax. Great quality and best price compare with other store on that same Item. Thank you for my order furniture, to receive very soon on free deliver. I going to continue make order.

I'm so thrilled with my purchase. I cannot wait till my purchase arrive. I will shop w/ this company again because of the variety of choices and the colors as I enjoy unusual colors & designs to my furniture pieces to bring life and aura into my home. I will be shopping sooner. .

I am totally impressed. First no S&H, it was here in 7 days and packaging was amazing with no damage. I think this could have fallen out of a truck and there would be no damage.

I ordered this kitchen island and it looks great! The price was very reasonable and delivery came sooner than I expected. The only problem was that it came completely unassembled when I was told that it comes in 2 pieces and very easy assembly.

I really like my experience with Cymax. The delivery process was very fast. My bed I ordered was here the same week. The best part about the experience was putting the bed together. The instructions are so detailed it's almost like a child can do it. At the end of the day the product came out great, and I will be ordering from Cymax again very soon.

I placed an order 2 weeks ago for a bedroom set. My order confirmation stated the items would arrive 2 days ago, and part of the order would arrive 5 days from now (items haven't even shipped yet). When I login to my Cymax account, the status continually shows "in process". No updates, no phone calls/emails or any sort of notification as to why my order has not been shipped. I am guessing I will be on hold with them forever today as I try to see what is going on with my order (they aren't open right now). I already had an issue early on where they put a hold on my order questioning my identification/credit card info. I spent 30 minutes on hold and continually tried to email them the info they were requiring. Never have had so much trouble trying to buy something. Ever. Worst online purchasing experience ever. Cymax doesn't communicate effectively. They should notify customers if shipments are going to be delayed. It's not my responsibility to track these people down to figure out what's going on with my order. I just spent $2000. You think that would warrant better customer service. Apparently not.

Was very pleased with the entire process and love the product.

Fashion Langford Bed in Blackened Silver King Size - The headboard, frame and footboard were shipped and arrived earlier than expected in perfect condition and as pictured. The materials and workmanship are high quality and we are very satisfied with the purchase and service we have received. Highly recommend.

The ordering process was very easy. The order was delivered on time. The manufacturer's instructions to put it together could have been better (not your fault).

I have no complaints. I ordered a headboard and it came in a timely manner. Everything was handled well.

I have had difficulty finding white book shelves. I guess they have gone out of style. My wife wanted them for our kids playroom. We were able to find them on your site and for the right price and quality. Thanks!

Just purchased these stools. Took a little bit to put together but overall a great counter stool. Missing some bolts/screws on one so had to go purchase some.

Easily assembled...looks great!

While ordered my study table, everything was easy and step by step. Nothing problematic.

This was our first order from Cymax and I was very pleased by our purchase. It was fun getting a sofa in a box so I could get it downstairs to a difficult area. Easy to put together and it's very comfortable. The fact that it was exactly as advertised was very nice.

I like the coffee table. It's a good value. It was easy to put together. This was my purchase with Cymax and I was please. It came very fast and I love the free shipping.

The floating headboard and nightstand is very strong and well put together. It will require a good amount of time to put together and more than one person. We had to square the bed so the drawers fit but love it and def great for a space saver. Love it!!

Monarch Roll out Leg Granite top Island - We really love the Island, it gives more counter space for entertaining and looks beautiful in the kitchen. Very solid and made very well

I will refer to many friends. Prices are great! And have a great variety of furniture!

The products was exactly how it should be. Assembly was quick and easy, all parts were included. I'm so happy with my purchase. Will shop with them again. Thank you.

Do Not Order From Cymax.. Consumer beware. I ordered a 3 piece coffee table set via phone from Cymax. 2 days later I had a very lengthy hold to simply request a confirmation of my order. After that my shipping dates continued to become past due. I became alarmed because my checking account had already been charged for the merchandise. To make a long story short, the merchandise was not even in stock. My order was cancelled and I was promised a full refund. I have yet to see my money. Cymax has one of the worst customer service departments I have ever dealt with. Long, long wait times, empty promises and lies. This company, after reading reviews and my own personal experience, is a SCAM and should be shut down.

After some slight miss communication, my deliveries have come and I'm more than pleased with my chest/coffee table and the multi media unit! The only issues is trying to speak to a human, which finally happened.

The island was delivered in 3 boxes so nothing is too heavy to handle. They arrived by FedEx in only a few days. The finish, materials, fit and overall quality was better than expected. Assembly went very smoothly. We are very glad we made this purchase. One lesson learned, was don't overtighten the cam screws or they will sink in too far for the cam heads to catch. There was one flaw in the product which was one of the hinges that was bent, but we corrected it ourselves in a vise. The legs slide out to support the breakfast bar and this clever design works very well.

Haven't received shipment, but so far everything is going good.

I love ordering from Cymax. I've ordered from them 3 times. The items arrive in 7-10 days. Two of the orders were perfect, not a single scratch. The other item had 5 damaged pieces but when I called to get new pieces, it was quick and simple, no questions asked and I received replacement pieces promptly. I definitely recommend Cymax and I think their prices are very competitive.

We expected it will be delivered within 1 or 2 days as they say but after 7 days we got the item at last. This made me and my son disappointed. But it's a very good deal. The quality and size is really good compared to the price.

Purchased Platform Bed with Six Drawers. It took time to build, but the product was of excellent quality. My son loves his new bed!

Very happy with the product and purchase... Thank you!

Fantastic quality for the price. Easy and free to ship. Would buy again in a heartbeat!

Ordered set of kitchen chairs; had purchased 6 years ago, needed 2 more for growing family. Only going by picture online, they matched perfectly! The order came promptly and I am a satisfied customer!

Fast delivery. Great product.

Great furniture and a great deal. Fast delivery. Will certainly deal with Cymax again.

I had a great experience using Cymax. They shipped the order in a timely manner and nothing was broke. Great Job!

My items arrived in a timely fashion and in excellent condition. The table desk was fairly easy to assemble. The two shelf storage unit was a bit more challenging, yet after a few rereading and trying to connect pieces again, success was gained. I am very pleased with both pieces and they look great.

Shipping was super fast, less than 2 days!! And it's free!! I love Cymax and will be shopping with them again very soon. I recommend Cymax to everybody!!

It came very quickly, and was good quality. I haven't put it together yet but it seems like it will be easy. I would definitely buy from this company again. Thank you.

I am 100% satisfied with my order. The website was easy to navigate, I found what I was looking for at a very reasonable price, and ordering was seamless. The item - a canopy bed - came a day earlier than expected, and I was kept notified of its shipping process. Overall, a great experience and I am now going to order my living room furniture from Cymax.

The website kept clicking off.

Very fast service, would use again.

I was looking for a saddle style bar stool 24" high that didn't stick out too much. (It was going on the end of the bar and we have to walk around it.) I also wanted a dark brown color. This bar stool checked both boxes. Hubby didn't seem to have too much trouble putting it together and took about 1/2 hour. Would buy again.

We were very pleased with the cabinet. Installation was easy with the instructions and the color of the wood matched the color of the advertisements.

The company offered to send me a replacement part, and solved my issues. The bed looks nice, I am pleased.

The bed frame came in a very short delivery time. The frame was made very nice, wasn't damaged, and a very good value.

Beautiful bookshelves! Fabulous addition. A little more challenging to assemble than I expected but the result is great!

I placed an online order in July for a Sorelle Vista combo hutch and dresser. Before I paid, I asked the agent if she was sure that both hutch and dresser were included at this price $450.00 and she said yes. After a month, I received the hutch and no dresser. I called Cymax upon delivery and an agent by the name of Kathleen ext ** promised to rectify the situation once she ran it by her supervisor. She assured me I would get the dresser. She said to give her a call tomorrow, 8/24/14 so I did. After many hours to Kathleen's extension, she picks up and tells me that they no longer have the dresser and that I could buy one for an additional 500 some dollars. I said to her I wanted to return it that I was very unhappy and she said, "Well, you're responsible for 30% and delivery charges." Please help me. I sacrificed to get this furniture for my daughter and now it looks like Cymax has ripped me off and I did have no use for a hutch with no dresser. Thanks. Although the product was not ordered thru eBay, this was the advertisement.

Bush Stanford Collection 2 Drawer Lateral File Wood and Desk - Ordering was very easy and shipping was on time with the cartons arriving in excellent condition. The key to putting the items together is patience. The instructions are primarily illustrations but if followed in sequence you have an excellent product. Both products work as advertised and I would purchase another Bush product.

I ordered a black buffet hutch and love it! It's very well made and is real wood. It looks great in our kitchen and will definitely order from Cymax again! Fast shipping too:)

BUYERS BE REALLY AWARE!!! I thought in my 50 yrs on this planet I had seen everything. But this one takes it. I placed this order in February 2014. Finally got a date set for delivery 2 months later in April. The day of delivery around 5 pm I had not heard from the carrier. After somehow getting through they inform me the truck has had an accident & will try in about a week to have what will be left on the drive way totally damaged, no one at home, no signature required on a Saturday afternoon... AFTER SEVERAL phone calls & a complaint to American Express they had a new one reordered... fast forward to June 6th, get an email it is in route to be delivered... fast forward August 9th, received an automated recording it has been set for the 19th. I called several times before the day to make sure the carrier from out of WVA would be picking up the damaged piece & delivering the NEW One. I'm told that yes they are in my area this day & will call 30 minutes before time to to be delivered... IF YOU GUESSED WE STILL DON'T HAVE A NEW NON DAMAGED CHEST DELIVERED...you are correct!! RUN FORREST RUN.....:~(

Good bed for the money!

I placed an order with Cymax and it took over a month to deliver. Once I got the furniture, apparently the delivery company dropped the box at my front door and wouldn't give me 5 minutes to unbox it for damage or to see if it was complete. Well my curio cabinet came with NO shelves. Now 15 hours later of being on hold, promises that people would return my calls (NO THEY HAVEN'T), I still have no shelves, I still have no date when I'll get my shelves. I am now trying to return the furniture. THIS IS A NIGHTMARE! Do not use them unless you want to get SCREWED and have a HORRIBLE experience!

As much as the transaction was not the best, but the company rep Travis called me repeatedly to help with the situation. And he did help. I wish CYMAX can screen their suppliers better, so that CYMAX need not go to such great lengths to keep customers happy.

This order was received pretty fast, much better than my first order with the company and was fairly priced for a good, affordable book case. I'd recommend!

I purchased a desk, which arrived 3 days after I ordered it. The shipping and tax was free, AND the desk I purchased was going for more money on other website. Overall, I am happy with my purchase and would use this website again. My only small complaint is that the desk I ordered had one screw hole misaligned but I drilled a new hole and all was well. :)

The Electric Fireplace arrived quickly and was packed well for shipping. It is next to the entertainment center in our living room. The flame is lovely and relaxing. When the weather cools down, I am looking forward to the cost savings on our utility bill by using this heater. I might get one for the bedroom, too!

I was happy with the items and did not have much time spent to put them together.

It took a month of posting bad reviews, waiting on hold for hours and lot's of negotiating but I finally got a refund. I was contacted regarding the negative reviews I had left ( which I only posted after trying for weeks to talk to a manager or someone who could actually help ). I was initially offered a partial refund but, with perseverance, I ultimately did receive a full refund from Travis, who was particularly helpful.

The Winsome accent table that I ordered is even better than it looked online! It was easy to assemble and the quality is very good. This is the second time I've ordered from Cymax and I've been very pleased with the promptness of delivery and the quality of the merchandise.

Counter stools - The chairs arrived on time and they were easy to assemble. The chairs looked to be uneven in size but that was by eye balling the merchandise instead of using the tape measure. It took no time to assemble with just the Allen wrench which was included and a Phillips screwdriver. We are sitting on them now and are pleased with this purchase. This was my first order with this company and we will order again.

I got really lucky to buy this item for its price. I had looked at the same item on another website and it was $100 more.

I purchased a desk and received it less than 5 business days after I placed my order. Shipped by Fedex so that I don't need to schedule a time slot to wait for it. Quality is good. Assembly is a tough work. I spent 5 hours assembling this L-shape desk by myself. If you don't enjoy assembling that'll be a tough work.

I recently purchased a Sauder cabinet. This cabinet is to go along with the other six pieces which I ordered from Cymax a few weeks ago. Both orders arrived in good condition within two days. I have never had such timely service on any order I have placed anywhere. The lack of delivery charges and taxes made these purchases very affordable. And the quality of the furniture is very nice. I will definitely order other items from your company.

I just love the ease of ordering and the quick delivery.

Daughter loves the new bed, easy to put together and very sturdy. Will be doing business with Cymax again.

I did not receive all the delivery only 1 product, Media Cabinet. I ordered 3 other things!!!!!

Great product at a great price ... and easy to assemble.

I was so happy to find this website. I have looked and looked for a long time in all shopping areas here in Maine for this past year and found nothing I liked. This furniture line is just what I was looking for. It is clean looking without a lot of frills and will fit into my redesigned farmhouse well. I am happy to say I previously purchased the dresser draws and am waiting for it to arrive also! Thank you so much.

Already the second of these bought in my family. Needed extra closet space in an apartment and this is really helpful for small spaces. Really quick shipping and no tax charged was a plus.

I was so impressed with this bookcase. It was delivered on time and took about 4 hours to assemble. All the pieces were there and well marked. Some of the screws were difficult to put in due to almost having to be upside down to get them in. Make sure you read all the directions and double check before you start attaching the nails and screws. It said not to use a power screwdriver, but we used one that was not too powerful on some of the screws and we were glad we did. All in all, I am impressed and love my bookcase with a drawer and closed cupboards on the bottom. I definitely recommend this product.

We were very pleased with the bar stools we purchased. They are worth the money we paid, and they were delivered to our door in a timely fashion, with FREE shipping.

The bar stools are very sturdy and attractive for the price.

Ordering was easy and bookcase arrived on time in perfect condition. It was easy to assemble and looks even more beautiful than the picture online. One thing really impressed me - online the picture showed that once assembled the back didn't unfold perfectly flat, rather than airbrushing and hiding that little thing to make it look perfect. I really appreciate seeing online what I was really getting in real life. I was not, in any way, disappointed. Thank you Cymax!

I needed a specific type of furniture and there was a large selection to choose from, a variety of prices and styles. Ordering was easy, shipping was free, we received the headboard within a week and it's ready to go. What could be simpler? This is the best way to get a specific piece at a decent price, with assembly required, of course!

Easy ordering and prompt delivery.

Shopping online was easy. Site was very user friendly. Will enjoy our purchase for years.

The order process was simple. The prices are best found on products and free shipping is a real plus.

I was happy with the desk. The price was great and will serve the purpose. Directions were pretty easy to follow which is a huge plus. If you're looking for an inexpensive desk, this is it.

Very happy with this purchase. The chairs are identical to the picture, just as described. Processing and shipping were prompt. Will purchase from Cymax again.

Flash Furniture Tahoe Bark Chenille Rocker Recliner in Beige - Very appeased by your company prices and offering no shipping to prompt business. I was then very disturbed when I was popping in the top hat into bracket and the R side is offset completely so the back sits crooked. There's a gap on the R side as well since the back doesn't snap in as forward as the L side. This was obviously not Quality Controlled much before sending out or manufacturing the products on the assembly line. I'm trying to move the bracket forward to align forward on the R side in the interim and it seems disturbing since it's a brand new product and wasn't cheap at $300 plus.

I'm a fan! I liked my initial experience so much that I followed up the same day with a 2nd order. I've already referred a few close friends to your website. It was a painless process, and my order is being delivered several days sooner than expected. I recently purchased a new home and plan to make several more purchases in the coming months. Thank You Cymax!

I feel that I received a fair price. My only complaint is that I have still not received my item. The tracking # shows no info. Item was ordered on 8/1/2014.

The counter height table and chairs I ordered are just so beautiful. I was surprised at the weight of the pieces - very heavy and substantial. It took me a while to assemble the pieces, only because I didn't read the instructions!! I love them.

This was my first time purchasing something with Cymax and it was a great experience. They offered the best deals on high quality items, plus free shipping, so I couldn't have asked for more. Will be shopping at Cymax again!

I live in Barberton. In November of 2013, I started making payments on a Leather recliner sofa through eLayaway. It was a major purchase for me and my family. I originally paid 960 dollars total. After I completed making payment eLayaway informed me that the sofa I had selected was not available and that I needed to go to Cymax.com website and make a different selection, which I did do - the new sofa was 880.00 dollars. The manufacturer of the sofa is Coaster America. Coaster America shipped the sofa to me on March 25th, 2014. On their web site, it states that all of their products come with a one-year warranty. So I received this sofa and By June it was broken.

Order shipped to the wrong address.

I spent most of my evening reading the kudos and complaints from customers of Cymax. I can't understand why there are two totally opposite types of reviews from customers of this website. Unfortunately, I was one of the complainers. But, finally, I was contacted by a gentleman who actually wanted to help me. After talking with him on the phone and through emails, he was able to take care of my problem. I appreciate his taking time to listen to my complaint and changing my mind about this company. I suggest that more attention be paid to your customers, Cymax. To the gentleman who helped me...I gladly give 5 stars! Thank you, Travis. You saved the day!

TV Stand - I like it but it made of cheap quality so it probably can't be moved around much.

Start to finish, Cymax was a pleasure to deal with. Not sure if too many people can say they had good customer service from a company - when a company makes it fast and easy. They say what they mean and they follow through. They are true to their word. The product is as you see with no surprises. I will continue shopping with Cymax.

Good quality, easy assembly and fast shipping - a great buy.

Quick & Affordable. Cymax had the lowest price for the product I was looking for with free shipping. Will definitely shop here again!

Cymax took my order, charged my card and DID NOT ship my order. They NEVER were going to ship it. They just kept my money and left my order in limbo - never intended to ship my order!!!!! I haven't received my furniture order yet and it has been 3-1/2 weeks they have had my money. After I called they said, "Oh, sorry, it was a computer glitch." When I asked if they were ever going to ship, they said NOT if I hadn't called. I am very apprehensive about the quality and condition my furniture is going to be. If I hadn't wanted this I sure would have cancelled immediately. Like I said I'm very apprehensive. To me, this whole mess was unconscionable. Oh, and by the way, their customer service department is in India and there is NO WAY to reach someone in the United States regarding this problem. Grrrr.

Printer stand that is easy to assemble and sturdy. Would recommend this product.

I ordered this table and received it 2 days later. Packaging was superb - no possibility of damage. Easy to assemble, did it myself in 30 minutes. Excellent quality, looks much more expensive, solid and well made. Would definitely recommend. You will not regret this purchase!

Good quality, beautiful shower curtains. Thanks.

We are extremely happy with our Kitchen Island and the service we received from Cymax. The island was very well packaged and easy to assemble.

I purchased the chocolate-color platform bed.... When it arrived it was the heaviest piece of furniture ever. I opened up the box and it Has a 100 pieces to it. It was very difficult to assemble. I'm very good putting things together with no problems but this bed took me till 4 to 9 pm to put together, and I still have the molding to put around the edges of my bed... I was so frustrated with this purchase. I'm glad I didn't order the headboard to this bed.... The instructions didn't help any.... I was very disappointed... I will not purchase anything from Cymax again. Too difficult to assemble.

Easy to order, great price, received quickly - what's not to like!

Thank you. Lovely piece.

Easy to shop with and find what I was looking for. Will use again.

I have been looking for a storage tower for my DVD's for a while and found this online. I placed my order and I couldn't believe how fast it arrived. It was shipped very security and it was very easy to put together. I'm very pleased with my purchase from Cymax.

I stumbled this website while looking online for a writing desk. Didn't take long to find exactly what I wanted. Placing the order was prompt, clearly understood and quick. Had no problem shopping and checking out. I have already told some friends about the website and how convenient it was to shop! Great Site!

Great service. Fast processing and delivery of Sauder furniture item.

We recently received our desk. When we went to open the box and assemble it, we found a part was severely broken. We called your customer service number and the agent was very unhelpful, very unpleasant, and in my opinion very rude. His option given to me was not satisfactory, and was told, "That's not going to happen." I had to ask for his supervisor 3 times, before then being put on hold for over 20 minutes, then I hung up after a total of 53 minutes on phone wasted. I would hope someone calls me about this matter and makes it right. Right now my opinion of Cymax is at the bottom of the barrel.

Ordered for kitchen pantry. Most pantries have 4 even shelves. This cabinet has 4 shelves, but split down the middle so you can make 8 different height shelves, plus, you can add more if you're handy! Easy construction and it looks great with my oak cabinets! Very pleased.

At first, when I realized I placed two orders for the same products, immediately the order 'pending', was placed a cancel message. The return message was "We'll review your cancellation order and issue the cancellation in 2-3 days." I was a little apprehensive, so called Cymax and through the automated answers, I was satisfied, the duplicate order will be cancelled, and the Visa payment will be paid back within 7-10 days of cancellation.

Home Styles Madison Wood Top Prep and Serve Kitchen Cart in Black - I am very happy with this product. It is a great quality. Well worth the money. I really liked the way it was packed. There is no way there could have been any damaged made during the shipment. I ordered this product on Friday and received it by Tuesday and that was with no shipping charges. I will definitely recommend this company and will buy again from them.

Headboard - We were very happy it came so fast. Have not opened it yet as we will be moving next week. Very anxious though.

I purchased a loveseat on July 3rd accidentally - I wanted a sofa. When I noticed the mistake, I quickly cancelled my order three minutes later... Cymax charged my card immediately but there was nobody to talk to until the next Monday, when I was told the item might have been shipped. They gave me the runaround and three emails always stating another 5-7 business days are required to get my refund, it is out if their control... blah, blah, blah. I ended up disputing through my bank because they kept lying and lying and three weeks later still no money back. They hung up the phone on me. There is no supervisor or manager to talk to. When I posted comments on their Facebook site, they removed all of them and blocked me. Disgusting Canadian company. Americans, stop buying from them! I'm posting this message everywhere I can.

I am pleased overall with my recent experience. The item shipped on time and was delivered earlier than expected. There were two broken pieces when I opened the box but a quick call to customer service resulted in replacement parts shipped to me with no questions asked. The only drawbacks for me are the fit of some of the pieces and the packaging of the hardware. There are some pieces that don't fit perfectly tightly together - some adjustment may correct most of their issues. The hardware could have been packaged differently instead of everything thrown in together. All in all, the piece was a good value for the price.

Directions were a little difficult but overall satisfied with product.

Very nice bookcase. Good quality. I'm very happy with it!

I was not sure what to expect. I must say I love the headboard and it was very inexpensive.

I ordered 2 ladder bookshelves and love the look. I received my order quickly, 5 days. All required parts were there and product went together easily, although time consuming.

Ordered two swivel recliners that shipped faster than expected. Assembly was fairly easy except one of the brackets on one chair's back would not line up to accept the bolt. It looks like the bracket was welded a little out of spec. Anyway, after fighting with it and forcing it, I got the bolt to go into all the holes. I had to use a tool to help line up all the holes then hit the bolt head hard to force it through. This damaged the threads but the nut still went on. The recliner part on one of the chairs is difficult to operate. Chairs are obviously made in China as quality is marginal but the price of the chairs weren't bad. I wouldn't purchase anything else from this manufacturer.

My order was filled in a very timely manner and arrived within days of my order. I haven't opened all the packages yet, but all seems to be in order.

Bought 2 bookcases and when they were put together, we had open spaces at the mitered corners. One on each bookcase. Then we had a finish strip that had a crushed end on it and had to be resent and replaced. Travis was the contact for us and he was very kind and we made an agreement to keep the bookcases as is and was offered a partial refund.

I ordered and received a $99 bar stool. I didn't expect much, but I did expect it to work. I assembled it (easy), raised the chair to test the height adjustment, and it froze there. Can't lower it, can't use the chair. The chair is very low quality, and perhaps for the price that isn't surprising, but it should work. I am surprised Cymax would deal with it. It isn't feasible to return it because then I would have to pay shipping both ways - not financially feasible. I won't be dealing with Cymax again.

I found the platform bed I wanted on Cymax at a great price. It shipped right away and delivered in about a week. I haven't set the bed up yet but I expect it will be exactly as I expect. Very easy process.

I've shopping for a media/tv cabinet and came across your website and ordered my cabinet. The style was what I was looking for and the price was great.

Must say my first purchase was shipped two hours after being ordered. My second purchase was shipped next day after being ordered. The wife and me do a lot of online shopping and no other place has been this fast and efficient. Keep up the good work and I'm sure I will order here again.

I ordered a Walker Edison 70 inch entertainment center. Both Cymax and Walker Edison did not have any internal dimensions of the shelves. Since it was 70 inches in width and advertised as an Entertainment Center one would only conclude that standard size A/V components would fit in this unit. Even the instructions to build this unit (almost 3 hours) did not give measurements. Only after putting the unit was put together did I realize that only 2 of 8 shelves were wide enough to house standard size components. 99.9% of a/v components are 17.1 inches in width and if you have a center channel speaker then the ent center would not hold even the cable dvr let alone the other 5 components unless on their side then only 2 can fit. Cymax will not accept this return. Telephone hold times are in excess of 40 minutes to make matters worse. Cymax solution to this was for me to sell this unit on eBay in an effort to recover some money. Warning, don't do business here!!

The Desk is sturdy, good quality. Nice selection to choose from.

I placed an order for what I thought was a corner tv stand based on an item number given to me by a sales consultant on the phone. When the item was delivered it was not the one that I wanted. I received a rectangular unit, not corner. Cymax would not accept responsibility for their error and deducted outgoing shipping, restocking fee and I had to pay return shipping. The cost to me was $170.00 on a $300.00 item. They were EXTREMELY difficult to contact and did nothing to make their error right. I have ordered many things online and mail order and have NEVER had such a poor experience. Buyer beware.

Excellent product. However, there was a large tear in the lamination on one of the pieces. However, because you provided a coloring pen, it saved us both a lot of heartburn. Three stars is because I do not like to receive furniture with tears in the laminate.

Company resolved my issues with this product. I was very surprised and pleased. This company is one of the rare companies that do care about their customers. Will purchase from again.

Cymax took a month to deliver a loft bed. They missed 2 delivery windows they established and ended up delivering almost 2 weeks from the original date it was promised to be delivered. We received an email stating the item had been shipped on June 9, we were given an expected delivery date of June 18th, the item was finally delivered on July 2.

I wish you had a less expensive way to assemble your products.

I am very satisfied with the price of the items ordered. They also shipped very quickly which was a huge plus. One concern is that the packing technique of the items was very, very poor. The file cabinet was in great shape, as was the 36" return. The desk, however, was delivered in one very large cardboard box. It had very little protection for the parts inside. There is a one inch chip on the top edge of the desk as well as a 3" piece of the edging that is sticking out. The largest part of the desk was delivered on a Saturday, when our office is closed, and was brought into the building by the driver. We did not expect it to arrive on a weekend and therefore people who were aware of the return policy (check it right away and send it back if damaged) were not on the premises.

I ordered a twin bed from cymax.com online and I canceled it 2 days after that. It was supposed the item come 24 or 25 but i canceled ordered in 22 of June and instead of accepting the cancellation, they send in 23 of June (1 or 2 days earlier). They shipped and when I did not accept the item, they just send me an email that they are going to refund just half of the amount which it was $107 to me and are going to take $53 for shipping and package. They are thief and one of my worst experience online. I leave negative feedback whenever I can for them to people know them and do not buy from them.

I have purchased many items of furniture from Cymax over the last couple years and have never been more satisfied with my purchases. The furniture has always been a very nice quality and perfect for our needs. I have placed most of items in our office, which is a medical office with exam rooms and report of finding rooms. We have patients compliment us on the furniture and decor. And the prices are perfect for our budget. Thank you Cymax Furniture.

The best comment is WOW, THAT WAS FAST. Only a week after I ordered, the package was delivered. How you folks got that to me so quickly is to be commended. I have not had the chance to open, check and assemble the desk, but from external appearances everything seems right. I will definitely use your company in the future. Thanks.

We had a wonderful experience with our order process. Most questions were answered online, but other questions were promptly and professionally answered by your telephone team. I like the option of buying a bedroom set or just individual pieces. We added an extra side bed table. The experience has been great and we are looking forward to receiving our order tomorrow.

The company contacted me and was concerned about the original review. They have now resolved the issue to my satisfaction.

Cymax gave me a refund and 10 dollars off my next purchase so I am satisfied.

I ordered several desks, and have been real happy with all of them. In fact they look so good that I keep ordering more desk parts, like a file cabinet, bookcase etc. I am very happy with my purchases.

Nice drawers. Purchase 2 sets. Have only set up 1. Looks good & sturdy. Would buy again.

Great site to order from and super value and selections. Great experience.

Sauder 3-piece table set, Light oak. We order this set since we just downsized some furniture and needed a smaller coffee table in a light color. It was easy to assemble and looks great in our living room.

After remodeling basement bathroom, needed a small, white chest with a drawer and door to hold certain items. Saw the one I needed online at Cymax.com. It was recommended so I ordered. It was easy, item arrived ok and was easy to assemble. However, the item was slightly larger for the space than I thought so we found another use for it. It was a good value for the price.

I ordered a patio fire table on 5/30/14 and was told it would ship by 6/3 and arrive by 6/12. What a sham! It is now 6/24 and the item still hasn't shipped. I finally asked that the order be cancelled or I would likely have waited all summer for it to arrive. That is not the only thing I am frustrated with. I have spent hours on the phone on hold with the shipping company and with customer service representatives promising they would check the status of the order and then they never get back to me. Dealing with the company was a total waste of my time! Now I only hope they credit my account and I don't have to get my credit card company involved. Take my advice.... spend a little more if it is a good deal.... your sanity will be worth it!

I purchased a futon on June 4, 2014 with a mattress. The mattress came within ten days. The tracking number provided was with ups which was not a valid number. I called and was told I would be emailed. Called again and a rude operator informed me I wasn't getting it by ups, I was getting it by truck and it would be delivered with home direct. Home direct NEVER answers and if you do automated you get disconnected.... As far as I know it's in transit since June 11.....

I had been looking for a conference table for about a month - in brick and mortar stores, office furniture liquidators, and even Craigslist and couldn't find exactly what I wanted. I stumbled across Cymax and found EXACTLY what I wanted at a FANTASTIC price, and received my order with FREE shipping within a few days. I couldn't be happier with my purchase! This conference table seats six comfortably and eight in a pinch.

Excellent online ordering system, very user friendly and awesome delivery options (shipped for free). I truly had a very positive experience as a first time customer buying a piece of furniture that was very well priced. I HIGHLY recommend Cymax.com

My order of two chairs was shipped very quickly. The assembly was easy; I was able to do it myself. The chairs are expensive looking and very nice.

As of 09/02/14 Cymax agreed to give me a total refund of the product I ordered, and I agreed to change the rating upon receipt of my complete refund. They reached out to me to make amends of my situation and for that I commend them on their efforts.

The tables I ordered were shipped promptly and arrived within a few days. They are wrapped very well.

I was so impressed with the quality of the stools and they were exactly what I was looking for. The price was great and the service from Cymax was outstanding. They were shipped immediately and I had them in less than a week. Very impressed and will definitely look here when I need something else.

They incorrectly advertised the size of a table on their website. When I received the table, it was different than the measurements listed online. I requested a return and sent in all the picture proof as asked. No one will get back to me or give me an update and it has been three weeks. Terrible customer service when I didn't do anything wrong.

The cabinet was sent to us without our request.

Once the bookshelves were put together it was nice to see that they were of good quality as well as the desk. I would recommend this company for office furniture to anyone especially since the pricing is great.

I love the headboard although it is not up yet because I am still waiting for a piece. Part of the headboard was damaged when it was delivered. They said 24 to 48 hours and that was last week. Not too happy with that.

Purchased this wall desk for my 7 yr old granddaughter. It's a beautiful piece easy to put together and attractive looking as well as very roomy.

We bought this desk to use in our foreign exchange student's bedroom. We loved the idea of a desk hanging on the wall. It is perfect. We love it. It looks great in the room. It is a nice, quality desk.

I would highly recommend this product to everyone. Delivery was a little slow because I live in the country. But everything else was good.

Having searched extensively for a tall (over 30") corner TV stand, I was happy to find Cymax.com. Using the excellent information, reviews and pictures at their site, I was able to find a terrific deal on a "highboy" TV stand that, while not a true corner unit, would fit well in our corner. We received the item quickly and it was well packaged. There was good communication after our order including tracking information. I would absolutely recommend Cymax and intend to shop there for future furniture needs.

Pictures online represented the item well - no surprises when it arrived. This is not a $500 shelf/rack system... but for the price (under $100) the quality is nice and it looks good. It arrived in perfect condition, faster than promised. Good item for the $$!

Purchased a night stand from Cymax. When it arrived it was too red to match our existing night stand. I obtained the required code and address to return the product and on April 7 contacted Cymax to complain that I thought I was dealing with a Canadian company and should be able to return it to a Canadian address. The representative advised that I had to return it to the US address noted. I returned it that day at a cost of $189.19.

Word of advice- be clear what services you get with the delivery.

I purchased a small computer desk.

Wood was broken in two places - fixed by myself as the TV stand was far too heavy and cumbersome for me to ship back - packing was damaged.

I bought a bedroom set which include 2 night stand and a king size bed (total of $2500). After 3 weeks waiting, the carrier informed me they damage the headboard and need to replace, so they send to Cymax a replacement request. But after one month later, I didn't receive any update for the replacement part. So I call Cymax to get an update. Cymax told me they will send me an email within 24-48 hours. So I wait 48 hrs and I still didn't get any update. I called Cymax again. They told me another 48 hrs, so I wait for another 48 hrs. Guess what! Nothing again! I was calling Cymax twice a day. Finally after few 48 hrs that's like 2 months since I purchase their product, they told me the replacement is in backorder! So I ask for a discount!

Winsome Terrace 7 Piece Storage 3 Tier Shelf in Dark Espresso - Two shelf storage cabinet with 6 storage baskets. Using it to store my grand-daughters toys & clothes for when she visits my house. Arrived in very short amount of time. Like the color and ease of assembly.

I ordered a desk and was very happy with the speed of delivery and the quality of the product. I had never heard of Cymax before and found them by searching for desks and I would order from them again. Pricing was excellent considering the quality of the product I received.

Ordered bookcase, shipped and received quickly. It even arrived before a couple things I had ordered earlier from other sites. Putting it together is a little involved, but upon completion is an excellent addition to my living room.