Cymax Stores USA Reviews

Fair price and easy to order. It arrived within a week. I recommend Cymax!

I was very happy with how quickly my order arrived as stated. The product was also a nice quality and I was satisfied with the materials.

All I needed was a screwdriver. The unit came as a kit, and I find, with those, it's best to take things very slow making sure you have the right part and are connecting it properly. When I did that here, it took a little longer, but the result was a sturdy night table in my guest room for when my adult kids come to visit. It looks great; it's durable, and the drawers open and close smoothly. I'm very happy with the result.

This is my second purchase from Cymax and I am very pleased with both. I purchased the china cabinet with the stainless steel top several years ago. It has held up very well and I have received several compliments on the style so I decided to purchase the matching buffet server. The assembly instructions can be a bit frustrating but with patience and two people, it can be done. I have found that Pledge is the best product to clean the stainless steel tops but you need to wipe in the direction of the grain. They both look great in our dining room and will probably last me for years to come.

This was the second time we purchased furniture through Cymax. The first time was fantastic; this last one however wasn't so much. We bought two night stands, an armoire and a dresser. The night stands were in great condition, the armoire and dresser had broken parts so we couldn't put it together. We called Cymax and they were very nice and said they'd send those broken parts right away. I hope they arrive in one piece this time.

We purchased this white corner TV stand on 4/30/13. We were remodeling the living room and did not open it right away since there was so much dust in the house. We stashed it in a corner of our bedroom until today. We spent the morning putting it together and it was an ordeal. When they say assembly required, they do not mean just screwing on legs! Every little piece has to be put together. We finally got to the top piece and although it fit, the entire top was crazed under the finish - lines and cracks were running everywhere. It’s not very pretty or new looking. Also, the magnetic closure for the top of one of the cabinet doors is missing. The other door has the magnetic plate attached to it and so it closes. We will try to get one at a hardware store. One of the handles will not bolt on to the door, too. The hole must be milled wrong, as this bolt is the same size as the other one that went right on. We will also try to find a bolt that is the same thickness, but just a little bit longer when we go to the hardware store. All in all, I was disappointed in the experience. My husband says that's what I get for buying furniture made in China, but I did not realize that was the case when purchasing. Maybe it did say that somewhere, but I didn't see it!

I purchased a bed and the headboard for it. The delivery was prompt; the website is really easy to use and I got an awesome deal! :-) Thank you, Cymax!

This cabinet made a messy pile of DVDs become an organized phenomenon. The construction was easily accomplished in about 2 hours. The instructions were easy to follow. It's a classy addition to my living room.

My experience with Cymax was excellent service, courteous and prompt customer service and the TV stand is beautiful and high quality. One of the pieces had a chip/crack and after I called, I received a replacement piece in no time. I would definitely shop here again and have told friends and family about your services. Thank you.

This is a lovely piece, unfortunately, we are having to wait to complete putting it together as it is missing one piece! The customer service agent I spoke to was very helpful and pleasant.

I ordered a stand-up desk. It was shipped immediately. It turned out to be an inferior item and not as described. It was unusable. I asked for a return authorization, but the manufacturer would not accept a return. The manufacturer (Winsome) would not stand behind this item! Cymax is allowing me to donate the item to charity in Cymax's name and is giving me a full refund! So even though the manufacturer would not accept a return of its item that was not as described, Cymax is willing to give me credit. Every single person I dealt with at Cymax was friendly, helpful and diligent in following up and letting me know the status of my request. Cymax is definitely 5 stars when it comes to customer service. I would recommend Cymax to anyone, just don't buy the Winsome Home Office Cart!

The furniture I ordered online came in the time frame in which I was given. The instructions to assemble the furniture were easy to negotiate, I'm pleased to say. Only one piece came with a little damage; it was in a place that could not be seen, so we did not have to return it. One suggestion I would offer... include a stain pen, etc. to match the furniture for touch ups of joints. I would not hesitate to order with Cymax again.

I was very pleased with my recent purchase from Cymax of a Southshore TV console. They shipped the article to me very quickly. I would not hesitate to purchase other products from Cymax through their website in the future.

My order came on time and everything was correct. Ordering was easy and items came as described. I have no complaints currently and very well look forward to shopping again.

King size storage bed, black with shelves for headboard - This is a great buy! It looks solid like a more expensive version and it has a nice rich color. People have commented that it is hard to put together. I can't think that's true, as my 13-year old son did it himself with very little guidance. And he's severely dyslexic so reading the directions isn't really very easy for him and yet it only took him about 5 hours in total!

I've ordered several pieces from Cymax and have consistently been impressed by not only the large and varied selections, but also with the fine quality. In one instance where something arrived damaged during shipping, Cymax was very easy to deal with and quickly remedied the situation.

It took me about 3 hours to put together. It's really nice except for the lock. I have not been able to get the lock to work properly.

The ordering was easy, and it was shipped and arrived earlier than anticipated. The chairs and table were well packaged and the set was easy to assemble. The set looks very nice and the chairs are comfortable to sit in.

It went well; what was ordered arrived quickly and easily.

I purchased 2 twin beds with storage from Cymax. They were easy to put together. I did have a problem with one of the drawers but when I called, I gave the piece numbers and they were shipped to me within 4 days. I would highly recommend them.

After much shopping, we located the Sauder 2-drawer wood file. Our last purchase of another brand file ended in disaster when the drawer fell off the tracks when filled. The Sauder is a much better quality product and works perfectly for us. Directions are a challenge to follow but the project was completed. This is a beautiful piece of furniture for our computer room.

Reviewing purchase # **, it was a good experience with quick delivery and good quality. I will order again from Cymax.

Item delivered was broken and I had to wait another 8 days to get the replacement parts. The cabinet is beautiful and works well. I am happy with that but FedEx sucks and I will not order again from anyone that uses them.

The dresser was okay except for the top. It sat in my living room for a week until the top came in. A bit of an inconvenience for the damaged top but quickly resolved by the customer service rep who was incredibly friendly.

The product went together well. It's sturdy and doing a great job. My only reservation, the assembly would have gone better if the fasteners had all been identified and bagged separately. Instead, I had to isolate, compare and by the process of elimination, figure out what was what and then label them myself. And I have the advantage of being a retired graphic designer who has done a lot of instruction sheets myself. From there, all went smoothly. The manufacturer should do that organization for the customer. Of course, this comment refers to the manufacturer, not necessarily the seller.

I got my product on time and in good working order. Thank you.

Executive Trestle Desk - The description on the website should have warned that there are many, many pieces to assemble and a substantial number did not come with an identification number so I had to spend a lot of time upfront to identify the piece by the description in the instructions and label it myself. The instructions were difficult to follow. Each step was listed as an abbreviated sentence. More text is needed. And the final task that led to my dissatisfaction is that the heavy desk top in no way can be installed on the few fragile cam dowels. The desk is too heavy to lay down on such small protrusions. And after the first try, the plastic casings were stripped. We had to install brackets throughout because there was no way to do it the way the instructions details. I would not recommend this desk to anyone else.

I found the product I wanted, ordered it, paid for it, tracked it and received it - all with NO problems!

The kitchen knobs we received were perfect. They add wow to our new renovated kitchen. Thanks for the quick and easy service. The knobs were received within a timely fashion.

I had a good experience with Cymax.com. I purchased 2 night stands, 1 headboard, and 2 lamps. I received the order very quickly. Decent quality. I would order from Cymax.com again.

Assembly was easy but somewhere instructions were slightly off as to which side was the right side. I had to redo a couple of furniture. I had altogether bought 6 pieces of bedroom set. Overall quality is good. One of the pieces was broken in shipping which was replaced free of cost (but the time to replace was long). Satisfied with the purchase, good quality for the price paid. Thanks.

I did lots of research on the item I bought. Cymax had the lowest price. The item arrived extremely fast at my house. I am very satisfied with my Cymax experience.

Sauder Shoal Creek lateral file in jamocha wood item #371070 - The price was great compared to other sites! Quality product delivered as promised by Cymax. Patience is key when assembling this line of furniture, but the finished product is beautiful - especially given the affordable pricing for office furniture. We also have the matching desk and 2 bookshelves and it all coordinates perfectly! Thanks for a great value and a wonderful purchase experience!

Delivery was fast and free. The product was in good shape. It was somewhat lengthy and complicated to put it together but instructions were excellent. I will definitely shop here again.

The bed frame ordered was delivered in 2 days. The price was excellent and the frame was just what we wanted.

Good value. Shipping was very quick. Good selection of merchandise.

South Shore Cosmos 5 Drawer Chest in Black Onyx Finish - The chest looks great. It has a very modern appearance and looks great with my son's grey metal bed frame. However, the drawer glides and other pieces for putting the chest together are made of plastic. I hope the chest will hold up to use by a teenage boy. Also, read the description carefully. The drawers are not as deep as they appear in the pictures.

It's a solid table and easy to assemble. Color is very accurate to picture. Great value.

I love my new bed frame with the built-in drawers. I also got the matching headboard with the three open slots which come in handy to place a push light in the middle of it as well as a tissue box in one of the slots.

Easy to order. Prompt and timely delivery. Good quality for the price.

Magnificent product and best of all, affordable. Easy to assemble with accurate instructions and description of all parts. I have a Sauder computer desk and I think their product can't be beat. As soon as budget will allow, I will purchase another bookcase from Cymax. My online experience was easy and pleasant. Shipping was super fast. I definitely would recommend this online store to all.

I have previously bought pieces made by Bush Furniture and was extremely happy. This purchase was of the quality as I expected. It was packed well, no damages found. While the assembly took a bit of time for me (I'm a petite female, the desktop was on the heavy side, but still manageable), the instructions were very straightforward. Everything fit together as it should. It is a good-looking solid desk, nicely finished, perfect for my needs. The only complaint I would have is the shipping/delivery notification via email was not exactly accurate. However, whenever I contacted Cymax customer service, they were always pleasant and helpful and gave me a more realistic shipping report. It arrived within a few days of purchase. Definitely a painless purchase and a very good value.

I found a king size headboard at a price and quality that some well-known retailer were asking anywhere from $500 to $700 for a similar headboard, plus shipping. Your merchandise was quality and was delivered promptly.

The shipping was slow, but not due to Cymax. The order placed was coming from Canada and had to clear customs. I called Cymax and the rep called UPS since the tracking was unavailable. The rep stated the item was waiting in customs. Funny how the next day the package was delivered to the house.

Delivered in a timely fashion and also packed extremely well so there was no possibility of damage in shipping process.

I've recently purchased a media stand for my living room from Cymax web store. I'm very pleased with this order and the product. It came exactly as what showed online and it looks beautiful. I would definitely recommend this product to everyone.

The cabinet was easy to put together and all parts were there. We were able to put the cabinet together in one evening. The final product was just as the shown picture online. We are very happy with it. I would definitely consider ordering from this company again.

Very quick delivery! I was thrilled to have it assembled and useful before the need. The quality of the oak bookshelf, in fit and finish, is superb! The assembly was a snap! It would have been easier if I looked at the simple and thorough instructions. It's so much sturdier than typical "assemble yourself" stuff! It's found a new home in a prominent location.

I ordered the craft table. It came promptly, was well packaged and no damaged parts. Very satisfied! Will be back to buy more from this website. Awesome site BTW.

Everything was packed perfectly. Instructions were very easy to follow and easy to assemble. Beautiful children's bedroom set. Nice, rich, dark pressed wood. Super fast free shipping via FedEx. Strong heavy wood.

Great product and very easy to put together. Reasonably priced and well worth it.

In the process of remodeling at home and I needed something to go in the kitchen. I had it within 2 days. It was easy to put together. A wonderful product. The picture didn't give justice. It was much better when we got it. It is an awesome product. I would recommend it over and over again.

Britanee from Cymax has processed two furniture orders for me in the last 2 months. I was initially looking online and called to ask a question. Britanee not only answered my question, but looked up the order that was in process on the web, arranged for delivery to my office, and completely took care of the order through the payment process. She followed up twice by email to ensure that the delivery and furniture arrived on time and in good condition. When I needed additional furniture, I didn't hesitate to contact her. She provided incredibly professional service and was an absolute joy to work with.

I am very pleased with my TV/Component Bench. It arrived promptly (ahead of schedule). Nothing was damaged. All the parts and instructions were included and it assembled very easily. I love it! Very modern and smart looking.

This is easily one of the worst companies I've ever had to deal with. I spent over $1000 on a desk and it came damaged (there are 4 pieces and each had damage). It has been more than 2 weeks and this still hasn't been resolved. Their customer service is horrible, and one gave me attitude for calling about a status update. I will never shop with this company again and neither should anyone else.

I ordered three items from Cymax recently and was very pleased with the quality of the furniture, a Bush Series C Bookcase, a door kit for the bookcase and a 2-drawer kit for a Bush Series C desk I previously purchased from Cymax. One of the drawer fronts had a slight finish problem and after calling, I received a replacement within days at no charge. I would highly recommend Cymax for the selection and quality of the products they sell. I also appreciate the great service I receive from them.

I purchased a Catnapper Oversized Teddybear Recliner from Cymax online. I was a little leerry at first, buying a recliner online from a store I have never heard of, buying it without being able to sit in it to see if it is comfortable, so I knew I was taking a big chance. But I went with it and believe me, I am so happy that I got this recliner from Cymax. It is the most comfortable chair I have ever sat in and laid in. It swivels and glides when you lay back, it is very big and has oversized arm pads to make you more comfortable. I love it! From the time I purchased the recliner online, I had my Teddybear recliner within a few weeks. I cannot even go to a furniture store here in my home town and get a recliner as quick as I got this from Cymax. The complete shipping and receiving process was fantastic. I plan on purchasing more from Cymax and I have been referring Cymax to a lot of people in my town. Thank you, Cymax, for my most comfortable recliner in the world.

Love My Dining Chairs And Bar Stools! Beautiful abaca mahogany leaf dining chairs and antique walnut bar stools. They look great in our beach home and coordinate very nicely with other items recently purchased for updating three rooms.

There's a wonderful selection to choose from with fast shipping time - easy assembly of the cart when it arrived. I would definitely order products from this company again.

Great quality as described and very good customer phone service.

Love everything! 4 Abaca dining chairs and 3 bar stools I ordered are everything I wanted them to be for our beach home. They blend not only with the new living room furniture I recently purchased locally, but made the glass dining room table we kept have a whole new look. Everything was reasonably priced and of great quality!

I ordered Pub Tables and Saddle Chairs for a retail store my wife and I are opening. Unfortunately, I initially ordered the wrong height table and chairs. I didn't even open the original order before realizing my mistake (not Cymax's mistake). I reordered the Pub Tables and Saddle Chairs which came promptly. I love the look, the size, and the price was just right. The only reason I gave 4 stars instead of five stars is because returning the original order was a bit of a hassle, and took longer than expected. I will definitely shop at Cymax again.

First and foremost - it's fast shipping. I thought I was going to be waiting weeks; everything arrived quickly... The furniture was easy to put together - I got a total of 4 pieces that took roughly 2 hours. Once the furniture was put together, it looked amazing and durable! Thank you.

Good product for the Price - Easy to assemble, all parts good quality, and the unit looks real good.

The description of the product stated easy assembly. It was hardly easy after package was opened and looking at all the hardware provided to assemble it. I have purchased other items that required assembly but nothing that required this time and effort. I also was not certain if it was solid wood.

I bought South Shore Prairie dresser, Queen/Full headboard, and 2 nightstands! They were very well made and not too hard to put together. Headboard is not as sturdy as I like on the full but overall, it's a nice set for my guest bedroom. The dresser was bigger than I thought and the nightstands are very nice.

I purchased a desk that was pre-assembled. I was thrilled that a pre-assembled desk was offered. It was delivered in a timely fashion. The desk itself was just as it shows and described on line. It did, however, have a few problems. The screws that it came with to put the drawer handles on were not long enough. The back panel behind the drawers fell off and it had a dent in the upper left corner. I called about this and another desk was not available, though I had been told this was a new product and I was the first person to buy one. I thought that was weird. The agent was very nice and offered me a discount. Since there was not another desk, I took the offer. I was able to put the back panel on and I was able to find the proper screws to fit, though that was a pain. I will live with the dent.

I have nothing but awesome things to say about this company and their products. They have a huge selection of merchandise and priced very fairly. My last purchase was a TV stand, and it was the easiest thing I have ever had to assemble. It is strong and sturdy and just looks elegant. Will be shopping again and again and again with Cymax!

I purchased a DVD Cabinet and I'm very pleased with how it looked - real wood with glass doors. It came in good shape. Nothing was wrong with it. I received it within the week, very quick delivery. My son was here and helped put it together for me. I had only a small area to put it in. It's perfect for the space I had and it looks very nice. I'm very pleased with this cabinet.

They had just what I was looking for at a good price and free shipping. I received the island ahead of the scheduled delivery. I'm very pleased. I would purchase from Cymax again. They had it in before the painter arrived to redo the kitchen cabinets. I had it finished to match. It fit in perfectly for the space I had.

I found a dresser/mirror combo that I absolutely loved and wanted in our little girl's nursery on a different website, but the price was more than I was willing to pay. After scouring the internet for this combo, I came across Cymax and found that they had the best deal on this item. Ordering was easy and the items came very carefully wrapped. I was so worried that the mirror was going to come to me broken, but it was wrapped up wonderfully! It also came on time with the schedule I was told in my order confirmation emails. I would definitely buy from Cymax again and will be telling everyone who asks me where I got the items that they came from Cymax!

The product was fine, but Cymax Customer Service (Resolution Team) was awful!!! It turns out they submitted my order twice...there was no confirmation email of the original order so I thought it never went through. How would I know that the original order was submitted without confirmation? The Resolution Team was totally unsympathetic regarding what happened and would charge a $60 restocking fee for me to return the second unwanted table, which was unopened in its original packaging. I’m so disappointed with Cymax...I will never deal with Cymax again.

Made in the USA. Nice wood, prefect color. Easy assembly.

Although the quality of the TV stand is okay for something that is not real wood. We were shipped our product without adequate number of cam dowels to put it together. Two pieces were also cracked, so better packaging is needed. The company did ship us replacement parts, but they used standard shipping so we had to wait 5-7 days for it to arrive. No compensation or discount offered for the inconvenience.

Appears to be of excellen quality. Just had it assembled today and I am looking forward to using it.

I bought this book shelf after several options and it fit well in the allocated space and it's very strong. Installation is easy and instructions are very clear. I would recommend this.

I recently ordered the Sauder Orchard Hills large desk and hutch. This was my first experience with Cymex and I was very pleased with their competitive prices and free delivery. The desk and hutch arrived within a week of ordering and was exactly as described.

It's a great looking piece of furniture, easier to put together than most such products, and my wife loved it, a sight unseen when I ordered it.

I am very pleased with this product. If I needed a new bed again, I would definitely buy another one... It was a little tough to put the drawer together, but other wise, 4 stars.

Very happy with the Bush 48" Credenza. Although it came damaged, the replacements came very quickly at no cost to me. Easy to put together, sturdy and very attractive. I had previously purchased a Bush Series A corner desk and then purchased two credenzas to finish off my office work desk. Very happy with the product and the service.

I received my headboard sooner than expected! It was packed beautifully, damage to parts. The price was great! The instructions were very clear and I put it together MYSELF... It would have been faster and easier if I had a second person! It is sturdy and looks great! Would definitely recommend it.

The headboard arrived as promised. When we opened the package, the presentation side had a large crack in the veneer. My son solved that by reversing the faces, and I filled the holes where the screws should have gone with wood-colored putty to match the cherry finish. I'm not all that impressed but couldn't see wasting time and effort to return. It looks good in place.

I am happy with my order. I ordered the Southshore platform bed. The directions are not the best, but the bed is great. I was very pleased that it was delivered on time as I was sleeping on a futon.

The table was absolutely beautiful just what I wanted. The height and color was just right. It is sturdy with a sleek finish.

Excellent computer table works perfectly for my needs. It is somewhat challenging to assemble but close attention to the plans made it relatively easy. It is a very nice looking unit and I would recommend it to anyone needing this sort of desk.

The desk arrived in a timely manner. The directions were clear and I, who has never put anything together, was able to build the desk alone. I am very satisfied with the product and the service that Cymax provides.

Thank you, ConsumerAffairs.com and thank you, Cymmax. After talking back and forth with the company on this site, the company gave me back a 100% refund and my complaint is now fully resolved. I'm very happy with the outcome and thankful that the company listened to my concerns and addressed them.

On April 28, I placed an order on my credit card to help my disabled neighbor get a captain's bed and nightstand. Cymax phoned me on April 30 to say they had my e-mail address wrong and the tracking number for the shipment had come back to them. After they found their error, I was told that the furniture was released for shipment. When it had not arrived within two weeks, I responded negatively to an online satisfaction survey request.

I ordered a desk and a chair from them on 24 April 2013. I ordered a Hooker desk that I could have purchased on several sites for the same price. I liked their free white glove service included and I opted for them. The first week of May, my chair arrives. I work from home and have only just moved here after having rented furnished, so I have no furniture. I am keen for the desk to arrive. They use a separate company, Mana, to do deliveries. Mana emailed and asked me to schedule a delivery date for my desk. I scheduled the 10th of May. They called my husband on the 9th to tell him desk is not coming and to have me call to reschedule. I am baffled.

Cymax delivered the furniture on June 4. Thanks.

I just purchased a changing table for my first baby. I was looking for a good and safe item and all I got was a very thin piece of wood that broke during construction (and we brought in the same a professional who built all our furniture at home). I immediately contacted the customer service at Cymax. All they could do was submit a request to the manufacturer to replace the broken parts. I can't return the table and they don't even want to give me a store credit so I could get another table from another brand of better quality. I've been in contact via email a couple of times with their customer services and I still can't exchange this poor quality table. Cymax doesn't stand with its customers and is definitely neither customers nor service-oriented

We ordered a granite-topped table. It was promised to be delivered in 2-3 weeks. Finally, it arrived in three months and was damaged. Then things got much worse. While this company answers the phone promptly when you order, they never answer when you call for help with a problem. I spent hours and hours on hold. After getting through, I would be transferred and get disconnected. Finally, the only way I was able to resolve this was by stopping payment through AmEx. Even then, it took many months.

I purchased bar stools from Cymax in early February 2013. When I unpacked the stools from the boxes they were shipped in, the assembly hardware was not in any of the boxes to be able to assemble the chairs, and the chairs arrived damaged. I immediately tried to phone the company to have the problem rectified quickly, but there is no way to contact anyone by telephone, only email. Immediately, I sent Cymax an email to explain what had happened. They responded within a week, telling me that they would have to look into the situation.

I purchased an expensive office desk and their poor customer service cost me double. Purchasing from them was a big mistake.

I ordered a dining room set on 2/20/2012. I received it sometime in April 2012. It arrived damaged. I ordered a replacement and it arrived damaged. They wanted to have me to continue to take off work to receive damaged furniture a 3rd time without any compensation for the inconvenience. When I filed with the Better Business Bureau, the management staff agreed to offer me a discount which I accepted. I still wanted to speak with someone in upper management. As of several months ago, the furniture is falling apart.

I canceled my product the same day I ordered it. Steven ** at Cymax wants to charge me an $85 restocking fee and $85 postage both ways on a product that was never shipped. He stated that I refused delivery. He is a liar. I never got delivery on the product. It appears to me that the customer service people are taught to be deceitful and lie if necessary to ensure some kind of profit no matter what they have to do to get it. I would never deal with Cymax. They are liars, cheats and the worst kind of sleaze in American business.

As many on this site, I too have had the misfortune of doing business with Cymax. The actual delivery was very prompt; however, the craftsmanship or lack thereof was abysmal. I ordered a bureau and night stand for my daughter for Christmas. My 21 year old son put it together for me; he is very good at following directions and putting things together, and it took him a while to get them together. He thought the back of the bureau was missing. I went down the cellar to check the box, found a folded piece of cardboard with no information on it, and asked if he thought that that was supposed to be the back. The reason we were both concerned was because the bureau was so unsteady and swayed back and forth, and the back of the bureau would need to be stronger than cardboard.

We were unhappy with the sofa table we received from Cymax. We tried to return it and they were horrible! First they asked for photos of the item. They then said they would call us, which they never did. After being on hold with them, again I got disconnected and called back to sit on hold again. I was told the manager was on the line and he would call me back. After waiting and waiting, I called again and was told he was gone for the day. Finally, they sent me an email saying I could ship the sofa table back to them and get a refund minus a $150 shipping fee and a $116 restocking fee. I would only receive $315 back on a $580 purchase. They told me I had "buyer's remorse" and that was their policy. This is the worst customer service I have received in a very long time! I would not recommend anyone to purchase from them. You have no recourse and they just don't care if you are satisfied or not, as long as they get their money!

I purchased a cocktail table and matching end table from Cymax for $400+. The first shipment, both tables came damaged. The cocktail tabletop was split all along the edge and the end table tabletop was scratched. After a couple of weeks of trying to get pictures loaded onto their website showing the damage (their problem not being able to handle but 10 meg), they agreed to send me new tables and asked me to donate the old ones to goodwill under their names to get a tax write-off (some customer service).

In December 2012, I paid in full for a coffee table and matching end tables. The tables arrived without the glass tops. After calling and emailing for 9 weeks, I still do not have the tops to my tables, which are useless frames without the glass. This company is terrible! Do not buy from Cymax!

I ordered a table from them on January 18. I never received an invoice and tracking number. After calling, they were going to send the confirmation. I did receive an order confirmation, but never received a tracking number. After calling again, they could not tell me when the table would ship. Upon asking if the table was in stock, I could not get a clear answer. In the meantime, I read all these horrible reviews about the company.

I have been fighting for 3 months with Cymax to get a replacement for 2 broken bar stools that they sent to me. They won't answer the phone or give me any satisfaction. Never again will I buy from them. Lawsuit would be great.

I ordered a riverside furniture Annandale 60" TV console and matching end table on 11/12/2012. I received the order on 12/11/2012. The TV console packing was externally damaged. The delivery team would not stay while I opened. Top and side surfaces of the console had been crushed and split. I notified Cymax that same day via their website, email to customer service and attempted to call them of the damage, and provided multiple digital photos of the damage. I was on hold for nearly 30 minutes when I was disconnected. I did receive an email response the next evening that a claims specialist would get back with me. On 12/21/2012, I still had not received an update and attempted to call Cymax customer service repeatedly without success.

I purchased 2 swivel recliners from Cymax; they were misrepresented in the description. They stated they would "fully recline" which was a total lie. I advised them I was unhappy & would be returning them. That was when I discovered that they would be charging me $262.10 to return these items. This was to reimburse them for the "free" shipping and for a "restocking fee" whatever that is. I just wish I had been smart enough to read these reviews before I placed an order with these crooks. I will return these items & see how much more money they keep.

This is a fraudulent company. I tried to cancel my account, but their customer service rep said that I must call to their customer service center. When I tried to call the line, it's always busy. Basically, they made it impossible to cancel your account. Fraud.

I'll try to keep my particular story brief, but suffice it to say that everything about this company is bogus. I purchased a desk from Cymax Stores on 11/8/2012. When I tried to track the delivery, supposedly by FedEx, I found the tracking number they provided was not a valid FedEx number. When I called the company, wait times were as long as 45 minutes. Their voice mail system is a loop, and it often disconnects you. When I finally received my desk on 12/7/2012, the delivery company would not wait for me to open the box to inspect the contents. Surprise! The glass top was scratched, the rung on one of the sides was bent, and the support brackets were missing entirely.

The company was supposed to deliver before 12/20, and the bed arrived on 1/5. This was after I never received a phone call of the delivery time or date! When they finally delivered the bunk bed, they were missing a box. Then, they set up half of the bunk beds (completely wrong) and took off. They stated that they were not even supposed to set up the bed, after the company told me they would set up the bed. I am so upset by this whole process. If you want to avoid stress, headache, confusion, and anger, don't order from this company. When I tried to call the company, they placed me on hold for a half hour while they didn't get anything done!

This company is a rip-off. Do not order anything from this company! Yes, I am another person who has been ripped off at a loss of $600. I ordered a bed. I tried to cancel. They told me the bed was shipped already. That was a lie. The bed arrived 46 days after I ordered it, of course, too late to file a complaint with PayPal (45-day complaint time frame). Oh yeah, the bed is the wrong bed. I ordered black; they sent white. Now comes the runaround from Cymax, weeks and weeks of no response from their customer service. Then I send pictures at their request. There was no response, no refund, no nothing. So I am out $600 but at least I have a white bed I don't want. I am filing a complaint with the BBB and also with the Canada Ministry of Consumer Affairs. Does anyone else know what can be done to stop this company from ripping people off? I am angry!

If you purchase a product from this company and assemble it - it's non-returnable because they state they can't resell it once assembled. But how are you to know the product works properly or is quality worth keeping without assembling it? Their answer - you should be able to look at it before it's assembled and know. They have a very rude and arrogant customer service department that couldn't care less if they sell crappy material or if you are not happy with it, or that you cannot return it. They state they sent me emails stating this - no, they did not. I had to call them and to them it was not a big deal that my $600 was down the drain because of their return policy.

On Nov. 26th of 2012, we placed an order for a TV cabinet stand with Cymax. We received a notice on the 28th that it had shipped. Unfortunately, the tracking number they provided was not good. Two calls and two emails later, we were still waiting for an answer. Every time we called, we were told an answer would be provided within 24-48 hours. After 72 hours, we would call back again and get the same runaround. Finally on Dec. 18th, after relentless pressure on the service agent, I spoke with a supervisor. The shipment was a blind shipment and their freight forwarder had not sent them notice that it had been received from the manufacturer. (Cymax is merely a distributor.) They would do a warehouse search, and within 48-72 hours, we would have an answer. On December 21st (72 hours later), I called and they still had no answer. Should I mention that the supervisor gave me his personal extension and that trying to reach him on that extension was utterly useless? "Your call cannot be answered. Please try again at a later time."

I could go on and on with everything that had gone wrong, but what it comes down to is what resolution do we have or where can we go for a resolution. I provided over 100 pages of facts and documented phone calls proving my case for dispute, and I still cannot get any resolution. Cymax, I am not giving up and here's why and this is just the beginning of the list of your mistakes, not mine: 1) they canceled the right order; 2) they sent the wrong order; 3) all furniture delivered are damaged; 4) they delivered extra pieces I did not order. I can prove all of the above and have done so, but apparently they have something written in very fine print that they can do whatever they please once they have placed your order for you. I am beyond angry.

In October I purchased two desks, one of them came completely damaged, the manufacturer would not send me a new one and Cymax wouldn't help. In total, 3 damaged pieces and one missing piece. I couldn't call them on the phone; it's always over a 30-minute wait to speak to someone in customer service. I got an email address from a Chris, who said I could contact him with any issues; he never answered my emails. I never had so many issues with an online order. Also, they were willing to refund my money minus their fees (I would have been refunded less than half of what I paid). To be continued!

On 10/8/12, I placed an order. Delivery estimate was on 11/15/12 at the latest. This furniture was for an investment property, which had to be fully furnished by November 18 in order for us to fulfill an obligation to our property management company. Cymax stated that the latest possible delivery date of the bunks would be November 15 as they were in stock at the time the order was placed. If that had not been the case, I would not have ordered from them. They were dishonest about the availability of the bunk beds and console initially. On 10/11/12, I received an email that bunks had shipped. I accessed the link to track shipping, but the link did not work.

I ordered a dining table from Cymax on Nov. 14, 2012. I was told the item would be delivered on or before Thanksgiving. That didn't happen. I called customer service to ask about the status of my order. After waiting on hold for about 10 minutes, they told me my shipment was lost by Home Direct Express (shipping company). Let me mention that this is a 3.0' x 5.0' dining table. 3 days later, they said the table was found in Baltimore (Dec. 1, 2012), which is a 15-minute drive. They told me the item would be delivered on Monday, Dec. 3, 2012. Still no package and no phone call. Therefore, I decided to call Home Direct Express. They told me there is a slight delay and my table would be delivered on Friday, Dec. 7 or Monday, Dec. 10, 2012. I decided to call Home Direct for the status of my table. They told me my table was lost and was in the process of performing a dock search.

When I was ordering a crib via their website, I attempted to price match, but the website checked me out without taking the details. I emailed them with no response. I then had to call 5 times to get to an actual person, after waiting about 15 minutes. He was so rude! I tried to explain the situation, and he just was mouthing off to me about how I was wrong. I am very unhappy with this company!

I ordered a coffee table on September 23, 2012, which was to be delivered within two weeks. I am still waiting (November 17). But no one ever calls me. I am told to call Cymax, the delivery company (Home Direct), the local delivery company (Bekins). Apparently the table is lost. Mistakes happen, but they do not care about resolving the issue for the customer. Order never received (lost) but no service to overcome error. There is no concern about customer service or satisfaction. My credit card was charged very efficiently, however.

Don't buy from Cymax. It's a total ripoff. I ordered online the bed for my daughter for $325 + pencil box as filler to qualify for a discount. The pencil box came broken. I filed the replacement and still waiting, no answer. I got the call for delivery of the bed business time only. I took the day off in order to receive and assemble it. The bed did not arrive. When I called the Cymax, spending more than 40 minutes on phone, they told me that the shipping company will contact me in a week after and reschedule the delivery! No apologies or explanation. When I tried to return, the rep spent 10 minutes on the phone (after 30 minutes waiting again) not to do it because of restocking fee. He told me that I will receive RMA paperwork in 3-5 business days. 3-5 days just to file return! Grrr. Never deal with this company again.

In following up, I have asked for shipping information as the package is very late. I have been given the runaround and given misinformation. I spoke with Matt at Cymax and he assured me that my package has been released from customs as he verified. As I verified, it had not been released. Lies, lies, lies, lies, lies. I hate this company because they are so blatant. Worst online experience ever.

No delivery, no refund - I ordered a dining table a month ago and haven't received yet. I requested cancellation and refund a week ago and I haven't heard anything yet. I called many times for the last 2 weeks and their answers were always, "I'll find out and let you know." They never let me know. This company is very bad. I regret that I gave them my credit card information. Stay away from this company.

I purchased a bed as a gift. Less than two weeks after use, the dowels below the mattress gave way. It's been a month since I've put in a return/refund to Cymax, and nothing has been done. Also, a matching headboard was ordered. After the bed has collapsed, we requested return. I was told it was too late to return it. Therefore, we were stuck with it and had no bed to match.

I purchased over $1,400 in furniture. I have to say I thought it was very nice when I received it. I also was aware that I would have to assemble some of it. But I received my leather headboard with a hole in it and never received my bed frame. I called right away, the girl was very nice and told me to take pictures and send them. They would promptly fix my problem. That was a week ago. I've called several times and I just keep being told the same thing, "We're waiting on a BOL form from the manufacturer." I spoke with a manager a second time who told me to stop calling and asked to speak with a manager because I'm slowing the process down! Really?

I ordered three barstools from Cymax through Amazon for a total cost of $152. The stools were not the color as shown online. When I went to return the product, it took six emails back and forth to get them to accept my return. I was then informed I would have to pay the original shipping ($22 - even though I have Amazon Prime which is free shipping) and a restocking ($15), which was a deal because they normally charge up to 50% the sale price for returns. I also had to pay the return shipping which was an additional $40. I ended up only getting back half of the money I had spent on a product that was not as it was depicted online.

I saw a desk and hutch online at Cymax.com. I called them to check if it was in stock and how long would it take to receive them. He said 2-3 weeks. I also asked what happens if I receive it damaged. So, I hung up and made my order. The site said it ships in 3-5 days. Two days later, the site now said backordered. I called them and they said this did not pertain to my order, that mine was in stock. Two weeks passed so I requested a tracking number through the site and received an email stating my two product would be mailed on 10-18-12, at which time I would receive a tracking number. I had a very uneasy feeling because things did not make it since, so on 10/15/12 I called Cymax and asked for an update on my product. The woman said it is backordered until 11-9-12. I said, "That's crazy. Give me a manager."

Never buy from this company. I ordered a bookshelf from them. Upon arrival, I attempted to put it together only to find that the shelves did not line up properly and there were runs and dings everywhere in the finish. I requested and return only to not hear from Cymax until I called then 12 days later. After my call to them, I received an email stating that because the product had attempted to be assembled, they could not accept a return. I called again and after explaining to them that the only way to know that the holes were not drilled properly was to assemble it or attempt to, and the answer was "Sorry ma'am, but maybe you can sell it locally to recoup your cost." Are you kidding me?

I purchased a TV console and deck in September and received an email saying on Oct. 3, the order has been shipped with a tracking number. A week later, I called the shipping company but they couldn't find the order. I called Cymax and the customer service lady had no idea where the shipment was. Three days later, I received an email that the order has not been shipped out yet. Today, I called in to inquire and cancel the order. They wouldn't do anything and kept saying that the order has been shipped out. I will try to get this resolved and won't purchase anything from Cymax again.

Ordered online, returned item, they kept almost 50%: I ordered chairs from Cymax stores. In checking the order, I noticed they were shipping the wrong color. I immediately called to cancel. They shipped it anyway and charged me $396.56. The items were sent to me and I was there when FedEx arrived. I rejected the order. I waited three weeks for a refund. They gave me back $244.81. They kept the rest. They are stealing from people and getting away with it. Stay away from Cymax.

I purchased a small chest of drawers for $111, and upon opening the box and seeing a 'million' pieces that needed to be 'self-assembled', I closed it and asked to return it. I was charged the shipping cost to me (it was free shipping, but only if you keep the item). I was charged the shipping back to them and I was charged a restocking fee. My refund was only $52.00. I highly recommend never doing business with Cymax!

I ordered a recliner for my 100% disabled veteran husband who just got out of the hospital. They had to remove part of his foot. The physical therapist recommended a chair like the one I ordered from Cymax. I paid through PayPal, so the money was immediately taken from our account on May 2. It's May 12 and it hasn't been shipped! I never even got an email from Cymax until I called several days later. I was on hold forever. I left my number and they called 10 hours later!

We try to order furniture, but we never receive it. After 3 months, we try to get our money back, but they don't answer and they never give us all the money back without any explanation.

I ordered sofa on 2/12/2012 (order number **). I tried to contact them regarding delivery. They have one phone contact (866-740-9830) and no e-mail. If they answer the phone and you are not ordering, you are placed on a hold which is never answered. You are directed to a website with false and very misleading information. It is impossible to communicate with this company in any way, shape or form. They have charged my credit card account and have not delivered my sofa to date (3/6/2012). This has to be the absolute worse experience I have ever had just to order a piece of furniture.

When I originally ordered the desk the estimated shipping date was February 10-12th. I then got an email it would be shipping out February 15. When I couldn't get a tracking number online I phoned and was given a ship date of Monday the 20th—Presidents Day! Then I called again and got another ship date of February 28th. I called again today the 28th and was told it shipped and that I just had to wait 48 hours at the most for the tracking number when it hit its first destination. Now, I just looked at the status online and it says it's to ship no later than March 27 after being told today that it went out! This company should have known before I ordered this that there would be a delay. Now, I have to go through all of this hassle between the numerous 1/2 hour phone calls every time I had to call, because I couldn't get the status on your website like I was told I could at least 100 times while I was on hold waiting for someone to take my call, losing a great deal of valuable work time.

I received a cabinet that I ordered damaged (water damage and a large crack). They stalled repeatedly when I asked about a return, and then they asked for pictures, which I provided. They then said they would get back to me regarding if they would even take it back! And they repeatedly returned emails saying "They would get back to me." That was 7 months ago.

Item purchased from Cymax.com for $415 on 21 January. Email confirmation of purchase same day. I didn't hear from company about shipping date, so I emailed them on the 24th. Their customer service replied on the 25th and said that due to 'internal processing error' my item wouldn't be shipped for 2-3 weeks but could ship sooner and they were doing everything they could to expedite the order. I waited 3 weeks. No emails or calls from Cymax. I called them again and was told that 'due to an internal processing error my order would be delayed for 2-3 more weeks.' My option was to wait or cancel my order. I finally cancelled and was told it would take 4-7 business days for my refund. I said that was unacceptable and I wanted an immediate refund. Not possible, they stated. The money was with the merchant they purchase the item from. I asked for the merchant number and they stated they didn't have it. They only dealt by email with the merchant and even if they had a number, the merchant would only speak to me if I had an account with them!

I placed an order for a sofa end table in December 2011. I waited the stated 3 weeks, saw no progress on their tracking site and then asked where it was. I received a vaguely worded e-mail that it would be another 3 weeks. Something went wrong and they could not articulate why my order was never placed. After 3 more weeks (total of 6 week now) no order has arrived.

We ordered a daybed and was told it was on backorder for several months ahead. We didn't want to wait so we cancelled our order. We have since ordered and received another daybed, yet we are still getting emails telling us for our original order is still in progress. We are worried we will be billed for our cancelled ordered because Cymax has our credit card number. So the problem never ends despite our contacting Cymax. Don't buy from this store. Buy directly from the manufacturer.

I ordered a headboard on Dec 29th. The website said it was in stock, and ships in 7-10 business days. My credit card was charged on 1/2. Over 3 weeks later, still no headboard. I've called the company 3 times, and nobody can give me any information about the status of my order, other than it's "in process". Each person promised to send me an email update, but I have not received any updates.

I have never been so mistreated by a company that has zero and I mean zero customer service. I ordered a crib for my daughter on Dec 4th. You got paid from my BML account on Dec 7. I have been keeping up on the backorder and called when I saw it was backordered until Jan 15. Okay, we have a little time. I checked on Jan 11th, nothing. I called and spoke to Louis who is nothing but a heartless punk. Why? Because he doesn't understand that a baby and a crib must go together. So I asked to speak to a supervisor and explain again why no one sent me an email or called to tell me this has been discontinued. He said, "Hold, I will process request back and give you a confirmation," then he hung up on me.

The ad did not state it was a 2 piece unit. The above specifications were not on site. Ordered Nov 26/27, delivered Jan 3rd, the delivery company and I both attempted to contact Cymax. The delivery company was unable to reach Cymax. I was able to speak to someone after being on hold for over a half an hour. Representative told me I would be contacted within 24 - 48 hours, but, they were really busy in that department. It was Jan 7th, 4 days later, and again today after sending a message on January 8th.

My order went through. I got an email with my order #. Then they sent another email that my credit card wouldn't process the order. I called and they said it didn't charge me so I decided to get my bed elsewhere. Two days later, I get an email saying my order has been shipped. I already bought a bed somewhere else. So I called Cymax again and talked to three different people (after being on hold for long periods of time) only to be told to send my emails to matt.h@cymax.com which was a non-working email. He said he would review my emails and decide whether or not they would refund my money. Not sure what I'm going to do now but I am going to keep fighting.

I ordered a bed and 3 weeks later, they were still having problems getting it to me. I tried to cancel it but this was their response:

There is no way I could give this company even one star, as this was the most horrific purchase experience I have ever made in my entire life (I am 68 yrs. old). I ordered a small desk for my granddaughter. Only hours later, I ordered the larger desk. And I began numerous attempts to cancel the order for the smaller desk. When I finally got in touch with their "customer service department”, I was told that both desks had already been shipped. I refused the smaller desk when both desks arrived. The larger desk had damaged corners, but I paid a carpenter to fix them (It was obvious to me and the carpenter that this desk had probably been shipped and refused by another customer and then reshipped to me).

Ordered Pulaski Accents Chest in Midnight Brocade for $517.50 on 9/15/2011 (they charged my AmEx the same day I ordered it)! Order # VCR121-4422998 shipped on 9/23/2011 . After dozens of calls and extended wait times I have not received any information on this item!! I have at numerous times asked for a refund and each time it was declined. Reason is that they cannot cancel it because it already shipped!! I am tired of dealing with this and I just want my $517.50 credited back to my AmEx. They are just giving me the runaround and they have no intention of giving my money back! I think that I have waited way past a reasonable time to receive my purchase! Now they want to charge me, original price $517.50 restocking fee $103.50 outgoing ship fee $84.90 return ship fee $84.99, total refund $329.10! This is outrageous. I want my full refund and will not stop until I get it! I have written disputes with American Express, PayPal and the BBB.

I ordered a revolving DVD stand. The company told me it was shipped, but after 10 days of not receiving it, I went to UPS with a tracking number and they had not shipped it. After 2 days of trying to call them, they still have not returned my call. So the vendor called and stated that the company was not paying their bills and offered to ship it but had to get my order canceled through Cymax but they wont return call. So I set up a dispute with PayPal, still going to take a while. Best bet, Don't order anything through this company. They are taking orders but not shipping.

I ordered a TV table for a new TV I was buying. The company told me it was shipped but after 10 days of not receiving it, I called only to find out they had not even sent my order to the vendor. I then tried to cancel. They said we will get back to you and two days later, they had it shipped from another company. I have already bought a stand from a local store and now Cymax is going to charge me all shipping fees (both ways) and a restock fee to ship it back.

As of 11/8/11, I still have not received any response at all, from Furniture Blue, and still no refund to my BML account. I have filed dispute with BML, and sent all documentation to them about the cancellation of my order. I also filed a complaint with BBB and FTC. Stay away from this company!

I ordered a Prepac bed for $575 with "free shipping". When it arrived, it was severely damaged. The largest pieces of the frame were completely broken in half. I requested a refund, and was told I would receive approximately $113 if I returned the product due to their refund policy. They would be charging me the shipping fees both ways and a restocking fee. These fees are unjustified and exorbitant. I should not be responsible for the shipping fees, because it was damaged in the delivery process. UPS should take responsibility for damaging the product. Furthermore, I should not be responsible for a restocking fee because the product is damaged and cannot be re-sold.

The installation of the Cymax bed frame was much more difficult than suggested in the manual. It was awkward to follow and often provided contradictory directions. The suggestion that each segment could be completed in 5 minutes is a joke. This frame took my wife and I well over 4 hours to install. It was not a comfortable experience. We did finally get the installation completed with outside help, but would not order another product from this company.

Cymax shipped us broken furniture. We immediately took pictures and contacted the company to ask for it to be returned. They wanted us to pay shipping and "re-stocking fees" (as if they will re-stock broken furniture) in order to return the broken furniture.

I ordered furniture online from Cymax with order # VRC-4434260. It was a Steve Silver coffee table. Top veneer pattern was not pictured or described in their ad. And it turned out to have a checkered banding on edge with 2 huge diamond inlays. It's horrible & is not acceptable. Further, the legs & top are 2 completely different colors. The top also has wormhole grooves on one end which are not in their ad picture or description.

I ordered a filing cabinet almost two months ago. I pulled out all of the materials and I started to assemble it. As I got to the board at the bottom of the box, I noticed there was a big chip.

I ordered from the online store a desk and a cabinet. Free shipping.

I bought a coffee table/end table set from Cymax through Amazon. When the table arrived, I noticed by the dimensions on the box that it would be too big. I initiated the return process. I received an email from Cymax stating their return process. I paid $260 for it. After return/restocking fees, they would refund me $195 and I would be responsible for the return shipping. The shipping cost was going to be $160. So, in the end, my refund would be $35. I called Cymax to explain this situation (which I thought was unfair). I was told (their words, not mine), "this is a case of buyer's remorse, and there was nothing we could do."

I purchased an elite Portofino futon frame. On the second day of using it, the hinges collapsed and damaged the wood. It came with the black tubular frame scratched and we didn't receive the gripper pad that was stated in the instructions. Also, the wood isn't hardwood but engineered lumber. We called and they said that we could return it for a full refund. But then, we received an email stating that since we didn't have the original boxes, it couldn't be returned. The first lady told us that it didn't matter because they couldn't sell it again. We don't have the boxes because we had a hurricane. Cymax was very unhelpful and the manufacturer, American Furniture Alliance, was very rude.

I purchased a plasma console that was listed "guaranteed in stock". Sales person said he called the manufacturer to make sure item was in stock prior to my purchase and he assured me item was available. My credit card was charged $2800 and I received an email 10 days later that the item was discontinued.

We ordered Simmons mattresses costing $450.00. One month later, we got word of the town closest to us having the mattresses. We spent countless hours trying to get to a point of allowing us to just pick up our merchandise. This was through three different companies; I had to contact (Cymax/True Air/Home direct USA). They have extremely poor customer service. I had to complete the order process on my own. I should have billed by the hour as I did their job.

They do not answer the phone when you call asking for your order status. My order is still pending.

I watched as my partner was subjected to the following scam. Products were ordered and paid by credit card. Three days later, the credit card charged and the products deemed "shipped", costing $1,100.00. Delivery was set nearly one month away. Cymax 'policy' is, if deemed 'shipped', there can be no cancellation and buyer must follow 'returned' policy.

I ordered a coffee table in early November 2010. The price was just under $1,000. They charged my credit card immediately (with a small additional charge due to it being a foreign transaction, which was not disclosed prior to submitting the order). Once the order was submitted, their website said we could expect delivery in 30 days. I would not have ordered it if I had known that at the time. It's now mid-February 2011 and it still has not arrived, although they sent a (second) notice that it was shipped as of January 25, 2011. When you call, you get put on hold for a long time and then referred from one person to another. They don't have supervisors you can talk to. I would never do business with this company again.

In December of 2010, I ordered a 5-tier wooden shelf unit by Ameriwood through Cymax for $97.99. It said free shipping. I received it via FedEx and opened the box. That's were it all started. I have never seen screws that looked like this and they would not fit into the holes properly. It was cheap, you get what you pay for. My husband couldn't even figure out the instructions so we e-mailed them for assistance like they say to and we never heard back from them. Now I have a bunch of pressed wood lying on my floor. I called, e-mailed, called again to complain and wanted to return the product. I boxed it back up nicely and they expected me to call a shipper and ship it back. I called UPS and it would cost me $90 to ship it back. I called again and they gave me the, "Well, let's see what we can do for you,” and blamed it on Ameriwood's policy.

Damaged furniture was delivered on 1 Oct 10. I refused both pieces of the entertainment center (i.e., a bookshelf and a console). I contacted Cymax and told them about the damage and then, sent back with the delivery service the same day. After numerous phone calls with customer service, they act like your refund is coming and then change your story.

This company is either totally incompetent or flat out liars. We ordered a pair of chairs in August and we were promised they would ship by Mid-October. They charged my credit card in August for the full amount. When I called to check on shipment, they sent me a false tracking number. After numerous follow up calls and another fake tracking number, they told me that the chairs would ship in December. The chairs did finally arrive at the end of December and they were what I thought they would be but they held $6,000 of my money for 5 months and lied to me 3 separate times.

I purchased merchandise online on Dec. 5, 2010 and cancelled order on Dec. 6, 2010. As of yet, my credit card has not been refunded. I contacted Cymax Stores today and was told the manufacturer needs to refund them before my credit will be processed which may take another 7-10 days.

I ordered a bar stool on September 13, 2010. It is now November 20, 2010 and of course, they charged my credit card right away. No sign of the item. I went on their website to check my account and they were not able to tell me what is the status. I tried calling them many times and it seems they always have a high volume of calls. This is not a real company. I asked them to credit my card back and only charge me when the item came in, guess what? No response. Surprise, surprise. Stay away from these crooks.

I ordered an Outback Chair via Cymax and canceled via email within a few hours telling them that I found it cheaper. I called customer service, Ashley, and said that I had cancelled my order but it was dropped off at my front porch without my knowledge or signature. She said that she does not show the cancellation. I sent her a copy of my email and I was told that if I did not receive a confirmation of my cancellation from then, it cannot be considered cancelled. So I told her that I am cancelling. She said that she could not as it had already been delivered. I suggested to Ashley to see if they could meet my price. She told me that she would try and I would get a confirmation via email but I never received it.

I ordered Credenza TV with back panel offered with free shipping. The item weighs about 350 lbs and cost almost $3000. It arrived damaged (box and Credenza). It seemed like it had been dropped on one corner because the solid wood frame looked the way a green twig might if you snapped it over your knee. This is despite the word "fragile" written about 6 times on the box in various places.

During the last week of October, I performed an internet search for a "Child's Play Kitchen" and sifted through the results until I found one that said, "solid wood" in the description and specs listed (Cymax Stores). I purchased the item and paid for it with my credit card. When it arrived and I opened the box, it is not made of wood at all, but particle board and 'press board' (a glorified cardboard/compressed wood fiber product). If the company had listed the particle board/press board material honestly, I would not have purchased this product. They are both crap and will not last a year with normal use from a child. They lied. I called customer service immediately and told them I did not want this product and I wanted to return it for a full refund. I was given this statement, (paraphrased) "I'll send this request for a return to the manufacturer and they will contact you in 3 to 5 business days by email."

I ordered a media cabinet through Sears.com and when it came to me, one door was broken. I was instructed by Sears to take it to my local store. So I packed up the cabinet and tried to return it there. Then, because the cabinet came from Cymax, the Sears store could not take the return, So I had to take the cabinet back home.

Ordered $550 recliner online. Less than a year later, it's falling apart. Cymax says, it's not our problem, call the manufacturer. Manufacturer says, it's not our problem, call Cymax. Cymax has transferred me to numerous people, promised to call me back (and failed), at one point offered a replacement, then emailed me to deny the same replacement they'd just offered. Meanwhile, the runaround continues, they've kept my $$ and refuse to do anything to resolve the problem. Stay far away from Cymax stores, they will rip you off!

I ordered 5 bar stools. One came damaged. When they were delivered, they were left in the walkway outside. No one called to say they were being delivered. They had a sticky substance on the boxes. One stool was damaged. I called and sent pictures as requested. They said a month or more ago, they would give me an address to return them. I can't get a straight answer from them. I keep calling and emailing. Now today, their phone number is working. I'd like my money refunded asap. Thank you.

I recently purchased dining room chairs online after finding what I believed was a great deal. The product description clearly stated that the sale price of $144.48 included "two chairs" though these would have to be purchased in multiples of two. I happily ordered 4 sets which would give me 8 chairs. Or so I thought. When the shipment arrived I was surprised to find only 4 chairs. Upon calling customer service at Cymax Stores Inc., I was told that even though the online wording was misleading (i.e. a big fat lie! ) the price tag was only for 1 chair. Extremely annoyed and not wanting to give these folks my hard earned cash, I decided to return the chairs. Turns out not only would I have to pay for the pickup and delivery but a restocking fee as well. What a rip off! Consumers, beware of any and all Cymax Stores!

We purchased a beautiful corner TV stand and we had no problems with the delivery or the product. But our card was charged the $459 dollars we expected and then we were hit with a fee of $13.77! This is apparently a fee for dealing with Cymax because they are located in Canada! There was nothing in my purchase agreement that stated we would pay extra for shipping to our home and the item was shipped from Los Angeles!! I never saw anything on their website that said they were in Canada. There was nothing stating that there would be a fee and I don't feel that I should pay a fee. I intend to call and complain today as well as have my bank dispute the fee. The paperwork I have states my total as $459 and that is all I am paying. If there is a fee associated with delivering to the U.S., then it should be shown on the paperwork before you confirm the order. It should not be tacked on afterwards, sneakily, and expect people to pay it.

I ordered a bedroom set online which included a mattress, bed, chest and a nightstand. The order was placed on June 7, 2010. After looking at the order, the mattress portion per indicated in the website estimated a delivery date of July 6 to 17. I called them the very next day on July 8, 2010 and ordered a mattress that would deliver sooner. The Cymax individual took the new order and told me that they would cancel the existing mattress order. Both mattresses were delivered on different dates and I refused the 2nd delivery of the 2nd mattress. I never received any communication from Cymax that the initial mattress could not be cancelled.

I ordered a Tecno High Back leather office chair from Cymax Stores. The chair was defective and, in my opinion, unsafe to use. I requested a replacement or refund. Cymax advised that the model had been discontinued by the manufacturer. After numerous emails with Stacy **, Cymax advised that the manufacturer wants me to dispose of their defective and unsafe merchandise by donating it to a charity in their name. After I submit a receipt to them Cymax says they will issue a refund to me. At that point they will have been holding my money for three months or longer - assuming that they really do, in fact, issue a refund at all. Any reputable company with have their merchandise returned to them at their expense and would then either replace it or issue a credit - it is unheard of to demand that the customer dispose of their garbage before they will issue a refund.

On 05/13/10, upon receipt of my order, I contacted Cymax about the size discrepancy of the item I received. On 05/15/10, when I provided photos of the broken table I received, I was told on 05/14/10 that I'll be receiving a refund. I was contacted on 05/21, 05/22, and 05/26/10 by Chris ** claiming to be my rep. I was contacted on 05/25 and twice on 05/28 by Stacy **, claiming to be my rep. Then on 06/04/10, by a Rick **, telling me that they could not provide a replacement, then again on 06/09/10 to offer me a 10% discount on my entire order, which I declined. I have been in contact with at least 10 different customer service reps from Cymax.

I ordered a SunRay table om April 25th. It was to arrive two weeks later. The truck confirmed delivery time and I met the truck. Instead of the table ordered there was a crunched up box with a bench in it. I refused delivery and contacted Cymax. Ernie said he understood the issue and was going to see about waiving the restocking charge. I said the material was never delivered so there should not be a restocking charge. I have sent about six emails in total. They no longer respond and no one has ever picked up the phone listed on the site or orders when you try to get to customer service.

We purchased a bookcase from the Cymax website for $54.00 shipped. The bookcase was damaged and un-usable upon delivery. The company will not take the bookcase back, unless we pay for the original outgoing shipping, a 10% re-stocking fee, and shipping cost to return the unit. That would give us $13.20 back on a broken bookcase that we paid $54.00 for. That doesn't seem fair! The contact info for the agent and store is: Tonia **, Resolutions Agent, Cymax Stores, Inc. Toll Free: 1-866-740-9830. Fax: 1-604-629-4708. Thanks for any help you can give. We are beat out of $54.00 for a broken bookshelf and offered $13.20 in return.

I have researched this company and wanted to correct Dianna's comment from April 24, 2010 below. Cymax is rated B+ with the BBB, not F. They also have a generally positive rating with Bizrate. They certainly do have a number of customer issues that have been reported, but given the apparent volume of business and their drop shipping business, the complaints seem more than offset by the level of satisfied customers supporting their B+ BBB rating. I am planning on a purchase and will report my experience here.

I placed an order on 5/15. It never arrived. After numerous calls, I was told it was being shipped on 5/28. When I learned it hadn't been shipped, I made numerous calls and every staff I talked with promised to call me back, which they never did. I emailed, and all I got in return was a customer survey. I tried to cancel the order on 6/2, and was told I couldn't because it "might have been shipped," but they had to get confirmation of that from the manufacturer, and the manufacturer wasn't "returning their calls."

Ordered a hutch by Home Styles, which was a good product, but upon assembly I discovered they had sent the wrong item. I didn't want to break it down and ship it back, so asked for a partial refund to keep it. They agreed but never issued the credit to my PayPal account. Filing a dispute with PP got me nowhere--they only cover non-receipt. Don't buy from Cymax. They have terrible customer service!

I wish I had found this site before ordering from Cymax. I ordered a raised cedar planter bed from Rustic Cedar through Cymax with free shipping. The 33-pound box only contained four boards. It looked nothing like the picture with the product showing two boards high with corner posts. A week after I contacted Cymax, they notified me that they could send me the corner posts but that the product was not two boards high as the picture showed. This incomplete planter did not meet my needs so I requested information on returning. Several days later, Miranda ** contacted me with directions and address for the return along with the costs I would incur.

My parents ordered an entertainment center from this company three weeks ago. My mom saw an item she really liked, was excited, and placed the order. When the item arrived, the color of the wood was not even close to the color of the item on the internet. The item shown on the website was a light to medium oak color; the item they received was a cherry oak. She called the customer service line and was told the monitor settings were bad and she received what she ordered. She persisted and was told to send pictures of the item, and they would look at it and compare. They wanted her to pay return shipping charges--which she was happy to pay--and a 20% restocking fee!

If I had known about all the complaints to this company, I would not have dealt with them at all. I ordered a sectional sofa set from Cymax in March, the sales person was very courteous. The sofa set came after more than 3 weeks. I was so excited it finally came. I had to unwrap the package since the delivery guys refused to do it. The sofa set came in 4 pieces. One piece was a wrong item, one piece had a different color than the other 3, one piece had a 2-inch cut through the leather with inside material exposed. So only one piece was good!

I placed an order for a Fisher Price bouncer seat on 3/24 and was told it would be delivered by 4/9. When my order wasn't received as of 4/13, I called customer service and was told the company the product was coming from was out of stock. I asked why I was never contacted, after three weeks of waiting, and I was told they don't do that. I then asked for my order to be canceled and was told it could be up to 7 business days before my account would be credited. So, in a nutshell, I paid for a product I never received, and I am out $60 and it won't be given back to me for another two weeks.

Beware! This is a horrible company. First, I received damaged merchandise and had to go through a lot of commotion to get them to agree to send a replacement (including being told I needed to take and email them pictures). Next, I had to order a second end table as we found one wasn't enough for our room. They processed my credit card right away, but they never processed my order. 10 days later, I finally was able to speak with someone. I was told some lame story about how they tried to reach me numerous times to confirm I wanted my order. When in actuality, they called me once 10 days after the order after I called an emailed them.

On 2/6/2010, I placed an order for an Orbelle 4-1 Sleigh Crib in Cherry. When my granddaughter received it, the crib was damaged--left back leg was scratched, the right back leg was dented, and the top rail was also dented. I emailed them and told them about it so they send my granddaughter new parts to the crib. But they send 1 left back leg and 1 front leg (wrong part), and one leg was damaged. Also, the top rail (This is a replacement part.) was a shade lighter then the crib. Still not right.

I wish I had read the earlier consumer complaints about Cymax before I ordered from them. Their return policy is ridiculous. It took three weeks for them to send me a "Return Authorization" code. It was supposed to be on the website, but of course, it wasn't. It had to be emailed to me. Once I got it, return instructions were a page long. Unfortunately, I missed "step 4", according to my less than empathetic customer service person, Chris. I didn't keep the tracking number, although the order number, correct address, return authorization number was clearly marked on the outside of the box. I've now been notified that the location the item was sent to is some God forsaken warehouse in Louisville and unless I call the US postal service and locate the package, they will not refund my money. S*** directions, terrible customer experience and warning to anyone to not deal with this company for anything.

I ordered bedroom furniture on 12/20/09 for $3,682.46. My credit card was charged three days later. I received an e-mail promising delivery by 1/8/10. A week after placing my order, I received two "complimentary" futon mattresses, which I never wanted, but there was no way to remove them when placing the order. After the promised delivery date, I was informed that the furniture was backordered.

I ordered a bed from Cymax. It arrived damaged. I never even took it out of the box, as the headboard was clearly split through. I called and emailed several times. It took two whole months for someone to get back to me about what to do with this broken bed! I thought for sure that they would replace or refund, as any good company would. However, they ended up telling me that they would not refund the full amount, as I did not note the damage right when the product was delivered, but discovered it after the driver left.

We ordered a "CalPak Fox 18inch Laptop Backpack in Pink" for my daughter's 17inch HP laptop. The laptop didn't fit. I wanted to return the item for a store credit, assuming I would find something else that would fit. I explained in my email that I felt it was falsely advertised - 18inch laptop backpack. I was told that they reviewed the website and did not agree and wanted to, after fees, give me a $23 credit on an item that cost me $36, not counting the cost of shipping it back. The breakdown of fees were - original purchase: $36.40, restocking fee: $3.64, outgoing shipping fee: $9.20 (this was an estimate and may be lower as we were awaiting the shipping cost from FedEx), return shipping fee: (you will be responsible for this cost) and total credit due: $23.56. We'll keep the backpack for future use and never shop here again.

All one ever hears are complaints. You never hear from individuals that have a satisfactory outcome. My order was backordered but this happens within any business. When the items arrived, we unpacked them in front of the shipper to find any damage; and I got them to sign the paper in front of me and made a copy of it for myself. This procedure is stipulated by them at the time you place an order and is done so for a reason.

I purchased the KidKraft Retro Kitchen on 11/10/09 for my little girl in order to get it in time for Christmas. I was told it would ship no later than December 15, 2009. However, they charged my credit card the day of the order instead of the day of the shipment which is what every other normal company does. It has been over a month and a half, and I called to cancel the order since it was not going to be shipping anytime soon. I was on hold for over 1 hour with the return department. Finally, I called the sales department and demanded they cancel the order. They sent me an email saying they will cancel the order.

On 10/31/09, I ordered a Dimplex Electric Fireplace/Heater from Cymax. I placed this order online and was told that I would have an order tracking number as soon as it shipped but that delivery was estimated within 2 weeks. It is now 12/18/09, Cymax won't answer my emails. I can't get through on the customer service line and my account page still says that they will have an update as soon as it ships. I called Dimplex and spent an hour on the phone with their customer service people and they informed me that they never received an order for me from Cymax.

I do not recommend purchasing from Cymax stores. I purchased a Little Tikes Kitchen online. At the time of purchase, I confirmed the availability of the item over the phone. The shipping date had passed and did not receive any communication from the company, so I called the customer service. They told me the item is on backorder for one month, but no one from the company told me about this backorder and they charged my credit card on the day of the order. I canceled my order, but did not receive confirmation. I called back 2 days later. They do not have a record of cancellation. I'm on my third try trying to cancel my order for an item that they don't even have in stock. I asked to speak to the supervisor. They said that person will call me back. Guess what? No call back.

I ordered and received an entertainment unit from Cymax. When I opened the box, I noticed the top piece (the most obvious) was damaged. I immediately phoned Cymax and sent photos of damage. Over the past 15 days, I've spoken to seven reps and all told me that they will take care of it. The reps are all polite and do nothing. They have made promise after promise after promise and all are lies! Nothing has been done. I will put this transaction into dispute with my credit card issuer.

We ordered a bed approximately on Nov. 20th. The slats and side rails arrived on Dec. 11. We notified the trucking company, DB Shenker, and Cymax that we did not receive the head or footboard. Cymax told my wife that someone would get back to her to arrange replacement. It is Dec. 17, and after follow-up phone calls and emails, no one from Cymax or their shippers have contacted us regarding replacement. Their customer service department is non-functional. Their tracking system does not work. Do not order from them!

We bought this bunk bed and let me tell you how the company treats the customer. The item was shipped by a third rate third party shipper. It arrived late in the dark, and in the rain. The shipper rushed the items into the garage and called me back to his truck to stand in the rain and sign off on the delivery. I couldn't even see the paperwork nor did I get a copy. When I began setting it up that night, I discovered major damage to one of the primary pieces. We immediately contacted Cymax who basically blew us off for a week. When we became more insistent they fix or replace the item, they refused to state we needed to refuse delivery in the first place.

Terrible experience! Beware! I ordered online on Sunday night around 8pm. On Monday morning at 7:30am, I found a better price and decided to call to see if they would match the price. I was told no, even though the website said 110% price match guarantee. I asked if I could cancel and was told yes. I told rep to cancel my order and make a note that I will never do business with this company again. I followed up with an e-mail. Tuesday afternoon, I got an e-mail that the order was shipped. I called immediately to see what they would do to help me after this goof up. They told me I was out of luck. I would be responsible for shipping and the 20% restocking fee. I cannot refuse delivery. Well, I called my credit card company to dispute the charge and put a note on my door not to accept Cymax delivery. What a nightmare. OMG.

I placed an order on 10/05/09 for $817 for an Oak Curio Cabinet. I waited a few weeks for a tracking number and then called. I got the famous "it should be shipping any day." I called the following week to get back order until 11/02/09. I called the week of 11/02/09 to get, "hmm, still on back order." On 11/06/07, I called BillMelater to file a dispute for a charge that I have been billed for and they want payment for something I have not received. They removed the charge from my account. I called on 11/10/09 to get an update on shipping and still there is no tracking info. I told them I need to cancel this order then. Guess what? They found tracking info. I said, "Too bad, I want to cancel this order." They told me I could not. I said, "Yes, I can." I have notified BillMeLater and they have removed all charges and closed that account number for me so they cannot charge me.

I ordered a Coaster Traditional Birch Vanity on 9/6/09. It was delivered on 9/17/09. The item delivered was the wrong item. When I opened the box, it was a cherry wood vanity. I contacted the company; they said they would get back to me in 48 hours. Four days later, I contacted them again and I was switched to the return department which does not answer but ask you to leave a telephone number. I contacted the manufacturer of the item, Coaster Traditional furniture in California, who told me the item # I gave them was for a cheery wood vanity.

I placed an order in mid April for a $589.00 Pulaski curio cabinet and was told delivery would be in 4 to 6 weeks. I received a call mid April, from Cymax's white glove delivery co., Sun Delivery, attempting to arrange a delivery date for the following week. Then Sun called wanting to deliver on Sunday, when I could not accept delivery. Sun called the following week to let us know our Curio had been damaged and it would take an additional 3-4 weeks to repair and deliver. I contacted Cymax saying I did not want to wait an additional 3-4 weeks for delivery of a repaired piece of furniture (white glove treatment) unless the damage would be unnoticeable, but that the 3-4 additional weeks were unacceptable.