Cymax Stores USA Reviews

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About Cymax Stores USA

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Cymax Stores USA is your one stop shop for home and office furniture. We carry cheap and affordable as well as high quality and solid wood pieces for your living room, dining, bedroom, office and more.

Cymax Stores USA Reviews

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    Page 6 Reviews 640 - 840
    Verified purchase

    Reviewed Aug. 6, 2015

    I love my new 2 Piece Vinyl Ottoman in orange! Great Quality and good finish. It looks even better than in the picture. I bought it for my bedroom as an accent and it is perfect!!!!! This was my first experience with Cymax and it was a great one!

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    Verified purchase
    Staff

    Reviewed Aug. 5, 2015

    Excellent product and delivery to my front door. I have purchased Sauder products in the past. It is great and works great in my office. My only challenge and it was small was that it did not include ID letters on some pieces. But was able to figure out what parts they were after laying everything out by process of elimination. I would do business with your organization again in the future. Thanks!

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    Customer ServiceStaff

    Reviewed Aug. 5, 2015

    I was afraid after reading all the negative reviews. My experience with this company has been great. I have been so pleased from the time I placed my order to the time receiving it. The young lady at the call center was very polite. I received my order within a week of placing my order. The product is great.

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    Price

    Reviewed Aug. 4, 2015

    I was impressed with the various styles available. Thanks!! I've been looking for some time and like the price and how it would fit in the area of the house.

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    Price

    Reviewed Aug. 3, 2015

    I researched buying four bar stools for my new home and the prices were so expensive. I bought four from Cymax for what one would have cost me in a catalog. The stools were delivered in about four days and though it was a little cumbersome to put together, I couldn't be happier! They are great quality and perfect for my space.

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    Verified purchase

    Reviewed Aug. 3, 2015

    It took me about 10 min to go thru Cymax to buy. Easy and clear to follow!! Amazon link to connect saves tons of time. Product description and pictures right on hand. Definitely a friendly store to buy online.

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    Process

    Reviewed Aug. 3, 2015

    Very smooth process.

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    Customer Service

    Reviewed July 28, 2015

    We had an accidental order on Amazon for Prepac Headboard and Cymax. Took nearly 50% of the money and we never received the item. We tried so many times to call customer service and they wouldn't work with us. I would stay away from this company as they are not honest and customer service is very shady.

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    Resolved outside ConsumerAffairs
    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed July 16, 2015

    I found on the website and ordered 26" counter stools. After assembling one chair I found that what I received were 30" bar stools. Upon my immediate call, Cymax corrected the website, but I still have the incorrect product. I've been advised that I must wait (having the assembled chair and 3 packaged lying in my foyer) for 3 to 5 days while there is some communication with the manufacturer. I purchased, in good faith, a product from CYMAX (not some other manufacturer) that was deficient to the advertising and order. While my charge stays on my Credit Card, I have to wait longer than it took to order, purchase AND have delivered the ORIGINAL incorrect chairs; and that's just the time for Cymax to tell me what to do next!!!

    Customer service has not been communicative, I've had to call back after sending photos to document their error and now must wait another week. I've been told that there is NO correct replacement stools and I should expect some sort of RMA in a week describing what I must do with the assembled stool and three packaged stools. Having spent the greater part of an hour assembling, must I look forward to another hour or more of disassembly and repackaging? Cymax made the error, they should just send a truck to pick it all up and credit my account.

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    Verified purchase
    Pallavi increased rating by 2 stars.
    Customer ServiceSales & MarketingStaff
    After a positive interaction with Cymax Stores USA, Pallavi increased their star rating on July 11, 2015.

    Updated review: July 11, 2015

    Since placing my review, Cymax has contacted me and apologized for the experience. They have offered me a resolution that I am satisfied with. My Case Manager who contacted me on behalf of Cymax was courteous and helped me with a resolution.

    Original Review: July 8, 2015

    Where do I begin. CYMAX has to realize that when a customer purchases a product they are not just paying for the product but the service that comes with it. The purchase experience as well as the experience they have dealing with the customer service of the company. And please do not advertise yourself as "free shipping" when it really is curbside drop. It should be advertised where it is visible to everyone so consumers can make appropriate decisions. I would rather pay for shipping and be deceived into to paying later.

    I bought the sofa on June 14 and was given a delivery time frame of June 30 for which I patiently waited. The Friday before I was called by the shipping company CYMAX uses which is ESTES EXPRESS LINE to advise me that they will be bringing an 18 wheeler truck and the delivery will be curbside. Did I mention that this is the first time they mentioned that the delivery is CURBSIDE???

    I live on the second floor and am now responsible to take the sofa upstairs. I told the lady on the phone that bringing an 18 wheeler in a residential complex may not be a good idea and maybe they should send a smaller truck. The lady agreed and said someone will call me on Monday to confirm everything but guess what? No one did.

    Since I hadn't heard anything, I decided to stay home just in case they send the sofa but didn't call me which was my fault but I didn't want to miss the delivery. Lo and behold, there is no sofa or call. No one contacted me to advise me what was going on or where my sofa was. Both CYMAX and ESTES were unhelpful and kept shifting the blame on each other. I finally gave in and contacted Estes on my own and told them to send the 18 wheeler and I will make my own arrangements to bring the sofa up. The lady confirmed my next delivery on July 7 and told me that driver would call in the morning to give me a timeframe as to when he arrives there.

    The day of July 7, no contact from anyone, I called them at 10am and I was told driver should be there by noon or 1pm. I called my delivery people to let them know so they have a heads up. No driver by 2 so I called Estes again to be told it's now 5pm. My helping crew finally decided to leave at 5:30 having waited the whole day. I called Estes again at 5:50pm at which point the driver calls me to tell me he's there. So now at 6:12pm, I am left with a sofa on the side of the road with no one to help me because the people that I called can't wait a whole day to do this.

    Because of the seller and the shipping company's disorganization I ended up with: two days worth of wasted time, energy; having to scramble at the last minute to get two guys off the internet to help me take the sofa; $60.00 out of my pocket; PLUS the aggravation of having to deal with people who don't care for my business!!

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    Verified purchase
    Charles increased rating by 3 stars.
    Punctuality & Speed
    After a positive interaction with Cymax Stores USA, Charles increased their star rating on July 16, 2015.

    Updated review: July 16, 2015

    Cymax was able to resolve the issue despite a bit of a hiccup on the part of the distributor. I appreciate the help I received once the matter was escalated. Not five stars because I wish the issue had been escalated sooner. But, once escalated, Cymax was very responsive and helped me resolve this issue.

    Original Review: July 6, 2015

    I ordered a 48" Balau porch swing, SKU # from Cymax on approximately June 18, 2015. The shipping was very quick, as I believe it arrived on June 20, 2015. However, to my dismay, the porch swing I was sent was a 48" Acacia wood porch swing, SKU #. After much back and forth, Cymax and International Caravan have determined that I received the correct product. I have sent them links to websites showing the difference and have requested twice to be given a number to talk to a supervisor.

    I have never been given the number for a supervisor and have never been told how Cymax and International Caravan determined that the product I received was the product that I ordered. Given that Balau Wood and Acacia Wood are two completely different types of wood, this should not have been a difficult return. While Cymax has graciously waived the original shipping fee and the restocking fee, they still want me to pay return shipping (approximately $50) to fix International Caravan's mistake.

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    Verified purchase
    A increased rating by 1 star.
    Customer ServiceSales & MarketingPrice
    After a positive interaction with Cymax Stores USA, A increased their star rating on July 15, 2015.

    Updated review: July 15, 2015

    The company (Cymax.com) issued a full refound

    Original Review: June 30, 2015

    I was been mislead to purchase a sofa bed with so-called "free shipping", "basic home delivery". I live in a building so Basic Home Delivery means (for them) to drop off the sofa in the lobby! Yes, a sofa in the lobby and I will find a way somehow to get it upstairs, as if we are talking about a book here... When their terrible, trashy third company delivery company tried to make an attempt to deliver, I was told that to take it upstairs in my building (in the elevator) will cost me additional $400! This is not only rude but such a scam! Because I "refused" delivery, I was told that my money will be refunded back for the undelivered item, BUT a restocking fee of $137.50 and a Return Shipping fee of $143.52 will be deducted! I can't express my anger and disgust! Do yourself a favor and buy somewhere else.

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    Verified purchase
    StaffProcess

    Reviewed June 19, 2015

    We ordered four metal dining chairs and were very pleased with the process. We received exactly what we ordered. The chairs are very nice. In fact, we plan to order four more.

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    Verified purchase
    Price

    Reviewed June 16, 2015

    Being looking around for a new kitchen pantry. Came across Cymax with the pantry I wanted. Not only was the process of buying it online simple, it was shipped on a weekend! Never had that before. Not only that, it was the best price I could find!

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    Verified purchase
    Price

    Reviewed June 15, 2015

    This dresser is totally awesome in our bedroom. With this price and this quality you can't find anywhere else. I recommend this item to whoever need a dresser, and will refer my friends and family to shop at Cymax. Thanks for a good build product.

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    Verified purchase
    Punctuality & Speed

    Reviewed June 11, 2015

    One box had slight visible damage to contents. Refused. Fedex returned shipment with no problems. We look forward to getting a new, undamaged delivery. Color and grain are just what we hoped. Delivery was on time and everything else has gone well in the process.

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    Verified purchase
    Punctuality & Speed

    Reviewed June 10, 2015

    Three Tiered Shelving: The shipping was very fast, and putting together all three shelves was pretty painless. Good quality!

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    Verified purchase
    Installation & Setup

    Reviewed June 10, 2015

    Baseball office chair - Love the look, exactly as described. A tiny bit difficult to put together with no instructions, only number of labeled parts on a diagram. Maybe parts' bag could have numbers on them too.

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    Verified purchase

    Reviewed June 10, 2015

    The directions were very easy to follow and parts laid out nicely. Heavy duty bar should bring years of enjoyment. Looks and fits great in the room.

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    Verified purchase
    Punctuality & Speed

    Reviewed June 10, 2015

    I purchased a Saucer Computer Armoire. The package was very well protected. Shipping was very fast. The entire shopping experience was excellent.

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    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed June 10, 2015

    I absolutely love my new bookshelf, although I really purchased it to organize projects in my office. It was fairly easy to put together. Looks beautiful... and expensive! Everyone has complimented it so far. As for service... Cymax did a great job! Shipped right away... and received quickly. Thanks for a great experience.

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    Verified purchase

    Reviewed June 10, 2015

    I'm very happy with the crib. I received the crib before the estimate date of delivery.

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    Verified purchase
    Staff

    Reviewed June 9, 2015

    I ordered the Harvest Mill Collection Computer Armoire by Sauder from Cymax and have been very pleased with the purchase. I ordered on a Friday and it was delivered on the next Tuesday! I have never experienced shipping that fast before. Great service!

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    Verified purchase
    PricePunctuality & Speed

    Reviewed June 9, 2015

    I ordered the South Shore Axess 2 Piece Office Set with Narrow Bookcase in Royal Cherry. The price was very reasonable and the order shipped quickly. The desk and the bookcase both exceeded my expectations. They are both beautiful, high-quality items and I love them.

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    Verified purchase
    Punctuality & Speed

    Reviewed June 9, 2015

    The ordering was easy and delivery was within time frame stated. I ordered a small chest and was pleased with the quality. Although it was time-consuming to put together, it was not too complicated.

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    Verified purchase

    Reviewed June 9, 2015

    Bar stools - Found them to be a great buy and we are very happy with them.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed June 8, 2015

    The headboards arrived on time and in great condition. They are easy to assemble and look good in the bedrooms. Thank you for your quick response and assistance.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed June 8, 2015

    It was a very simple process. I ordered online. The communication via email was accurate and shipped on time, which is good for online shopping as most of the time a company will wait on its shipping of the order. The Customer Service reps were extremely friendly!

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    Verified purchase
    Price

    Reviewed June 8, 2015

    Relatively good product for the price. Assembly directions more than adequate - 2 hours, 1 person for assembly. Meets online description.

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    Verified purchase

    Reviewed June 4, 2015

    Very satisfied with my two purchase I made with Cymax.

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    Verified purchase
    Punctuality & Speed

    Reviewed June 1, 2015

    1st occasion ordering from Cymax. Items arrived on schedule and am very pleased. Thank you!

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    Verified purchase

    Reviewed June 1, 2015

    My order is due to be delivered June 2, 2015. So far the process has been fine.

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    Verified purchase
    Punctuality & Speed

    Reviewed June 1, 2015

    I have the computer desk in time and I like the product.

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    Verified purchase
    Punctuality & Speed

    Reviewed June 1, 2015

    I recently purchased this nightstand for my granddaughter, and she loves it. The size is perfect and the piece is attractive for a child's room. It had to be put together, but my husband did it in no time with no problem at all. The nightstand arrived quickly and in excellent condition.

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    Verified purchase
    Price

    Reviewed June 1, 2015

    Headboard was exactly what we were looking for. Price was right and free shipping.

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    Verified purchase
    Installation & SetupPricePunctuality & Speed

    Reviewed June 1, 2015

    I was surprised how fast delivery was! Yes...putting it together is never really fun but the directions were clear and easy to understand. The hardest part was removing the old headboard! Honestly, it's a good piece for the price and am sure we will get years of use. I recommend buying. BTW... one thing.. the instruction book showed an even bottom on page 8, 9, and 10. However, the rest of the book illustrates that the bottom is approx 2 1/2 inches difference. The pics on page 11 to the end of instruction book is correct.

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    Verified purchase
    Price

    Reviewed May 30, 2015

    I have purchased in the past from your company and was fully satisfied. Recently, I purchased 2 leather parson chairs and couldn't be happier. High quality for a reasonable price. Only wish the chairs came in more colors!

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 30, 2015

    The cabinet arrived yesterday 5/29. First of all, had a problem with shipping address as noted in file. Evidently PayPal only uses billing address as shipping address. This I did not know until it was too late. Called Cymax and after a few calls, able to notify Fedex of address change. I ordered in evening after your offices closed, so had to wait till next day to communicate with someone. In meantime I received notification from Cymax my order had been received and was shipping.

    What if I had ordered on a Friday night, I would have had to wait till Monday to talk to someone and the item would already be on its way. It also seemed like it took too long to get here. I guess I am spoiled because I ordered chairs in Yuma and rec'd them in a couple days. Other than the problems encountered above, I will still order from Cymax as quality and service great and your customer service reps are top-notch! Kudos to all who helped me.

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    Verified purchase

    Reviewed May 30, 2015

    My bar stools were exactly what I had hoped for and how they appeared on your website. I am very happy with the construction and look of the stools.

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    Verified purchase
    Punctuality & Speed

    Reviewed May 29, 2015

    Great experience, shipped quickly and exactly what we ordered.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 28, 2015

    Kitchen cart - The ordering process was easy, the delivery time within reason for distance and weight to ship. Well packed so there were no damages to the item. Assembly - I'm lucky to have a husband who knows how to do this! It took 3 hours (while watching TV) and some time making adjustments. Great quality! Very good looking.

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    Verified purchase

    Reviewed May 28, 2015

    We received our stools via FedEx and opened the box to assemble the two stools. They appeared to be well wrapped but there were still a few deep scratches in the painted parts. When I started assembly, I found the cheapest hardware imaginable -- low quality socket head bolts and nuts but no washers (even though the bolt holes are only slightly smaller than the nuts) and only TWO screws to attach the seat cushions that require SIX screws each.

    These stools are replacing identical stools that have worn out, been reupholstered and have worn out again and, aside from the hardware issue, the only detail I see lacking is the missing plastic caps on the steel tubing ends (that we removed from our old stools to use on these. The stools APPEAR to be well constructed and, I suppose, worth the money we paid for them but, rather than have to get replacement hardware myself, I would have rather paid an extra couple dollars and have everything needed included.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 28, 2015

    Great desk! The order was shipped very quickly and the item is as pictured; very happy! The item came in a large, flat box and there were a lot of pieces, but it wasn't that terrible to put together; just give yourself plenty of time. The desk is very heavy and it seems like it will last for quite a while, and it is comfortable to work at in the home office. Great purchase and I highly recommend the item and seller.

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    Verified purchase
    PriceOnline & AppEase of Use

    Reviewed May 27, 2015

    I found this company's produce reasonable and of high quality. Their website is well organized, ok, and easy to use. Prices are ridiculously affordable. Well worth a look see.. I highly recommend the company and product.

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    Verified purchase
    Punctuality & Speed

    Reviewed May 27, 2015

    My wife and I were pleased with how quickly our bookshelf arrived at our home. It was easy to put together and looks great.

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    Verified purchase

    Reviewed May 26, 2015

    Product was easy to find and compare with similar product plus free shipping is a wonderful bonus. Product description easy to understand and priced competitively. Easy site to use, have already recommended this site to a friend.

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    Verified purchase
    Price

    Reviewed May 25, 2015

    Night stand - Very easy to shop, great price, will coordinate with pieces our grandson already has & loved the delivery to our door!

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    Verified purchase
    Customer Service

    Reviewed May 25, 2015

    My experience with Cymax was extremely good. Good value and, most importantly, great communication of the order status after the sale.

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    Verified purchase
    Punctuality & Speed

    Reviewed May 23, 2015

    Saddle stool arrived quickly. Easy to put together. Very good product.

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    Verified purchase

    Reviewed May 22, 2015

    Square Rush 24" Stationary Counter Stool in Oak - I ordered 3 of these stools and love them. The color and style is what I expected.

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    Verified purchase

    Reviewed May 21, 2015

    Great product but it was missing 2 parts to the bottom part of the drawers.

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    Verified purchase
    PricePunctuality & SpeedOnline & App

    Reviewed May 21, 2015

    Queen Headboard - The price was fair and was received timely. The item looked just like the picture on the website. Good quality for the money.

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    Verified purchase
    Installation & Setup

    Reviewed May 20, 2015

    Rose Valley entertainment stand - I received this stand in 2 days after notice of shipment. Just the size I needed and was so glad to find this one. It was very easy to assemble following the good instructions. All the hardware was pictured by number and told the color so there was no mistaking which to use. It looks lovely and just as pictured.

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    Punctuality & Speed

    Reviewed May 19, 2015

    The tv stand arrived fast and on time. It's a lot darker than what the picture shows and putting it together took almost 4 hours. Other than how long it took to put together I love it and the looks. I would purchase it again.

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    Verified purchase

    Reviewed May 19, 2015

    I absolutely love my piece. I saw it in a store for $600, but got it online for $288! One of the doors is however upside down but the whole piece went together really well otherwise.

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    Verified purchase
    Price

    Reviewed May 18, 2015

    Great purchase. Good quality with reasonable price.

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    Verified purchase
    Swaathy increased rating by 3 stars.
    Price
    After a positive interaction with Cymax Stores USA, Swaathy increased their star rating on June 3, 2015.

    Updated review: June 3, 2015

    I ordered the South Shore office desk and I received it on time as mentioned in the order. Although the product had a few issues, I was helped efficiently by the representative from Cymax. Now I have a fully functioning desk with which I am very pleased with. If I have to buy another office furniture or something for the home I will definitely consider to visit Cymax store again.

    Original Review: May 18, 2015

    My order - A Black South Shore Desk came with a very visible and a big crack on the piece that serves as the table top once you put the desk together. Also several pieces had their corners broken and chipped off. I noticed this while I was putting together my desk. Also the quantities of pieces that came along with the table such as the screws and bolts were different from what the instruction manual says. The desk does not do justice to the price you pay for it.

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    Verified purchase

    Reviewed May 18, 2015

    Dog stroller is great, only they sent wrong color. Not color I ordered but did not want to pay to send it back and get correct color.

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    Verified purchase

    Reviewed May 18, 2015

    The tv stand we got was quite heavy and sturdy and came quicker than expected which I liked, but putting it together would have been a lot easier with labeling. Also, the top of the stand had some damage which is really disappointing.

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    Verified purchase

    Reviewed May 18, 2015

    I would definitely recommend this website to others just for the fact of the prices and not to mention shipping is fast.

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    Verified purchase

    Reviewed May 18, 2015

    Your contact hours of 8 AM to 4 PM PST Monday through Friday will make it almost impossible for me to do business with you in the future. Having mistakenly placed two orders for the same product after 7 PM EST on a Friday night through AMAZON made for a very uncomfortable weekend having to wait until Monday morning at 11 AM my time to speak to ** to resolve the problem which I still do not feel comfortable with.

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    Factual basis uncertain
    Verified purchase
    PricePunctuality & Speed

    Reviewed May 18, 2015

    I recently purchased a bedside table from Cymax Stores online to match my existing bedroom furniture and I was very pleased with the quality of the merchandise as well as how quickly I received it. It was easy to assemble, it matches my other furniture perfectly and it looks great! I highly recommend Cymax Stores to anyone looking to purchase quality furniture at affordable prices.

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    Verified purchase

    Reviewed May 18, 2015

    Headboard - Super! Easy to put together, looks great!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 17, 2015

    Your quick service is great. Customer service people are helpful. Best is your furniture is quality and my husband likes the ease to assembly them. I ordered a dresser. Now a bed. I have one more piece to buy soon.

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    Verified purchase
    Punctuality & Speed

    Reviewed May 14, 2015

    Very pleased with fast shipment. Product received in good condition. However, I did inform the company on a separate email that the color of the headboard should be described as off-white. It actually appears to be almost cream colored under certain light. I plan to paint the headboard myself because I like it and want it to match the other bedroom furniture.

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    Verified purchase

    Reviewed May 14, 2015

    I ordered the Tuscany Stockcraft Glider in chocolate/chocolate. It arrived within a week of ordering. The glider is VERY comfortable! I would definitely recommend one.

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    Verified purchase

    Reviewed May 14, 2015

    I had a great experience with Cymax. I will use them again anytime.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed May 14, 2015

    I ordered a drafting chair in garnet color and a recliner. I specifically registered with Cymax so they would have my current email account, because an older email account was not working. I received the recliner and I like it, but the drafting chair came a week later and in the wrong color. I called customer service, who told me I would get return instructions. I once again asked that my current email be used. When I did not get return instructions, I sought out IT help to regain my older email account, and there appeared confirmation of the order, a REPLICATION of the order, yet no return instructions.

    I made a second call to customer service to stop the replicated order, and was told that the replication was my fault. All communication was to an email account I asked them NOT to use, but it was attached to PayPal so they used it anyway. Now I will have to pay a $35 restocking fee, pay $13 for the original shipping, and pay for shipping back TO GET THE CHAIR I ORIGINALLY ORDERED. So all I can say is -- don't expect them to follow your requests, and better be darn sure you won't have to return it even if they send you the wrong thing.

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    Customer ServicePunctuality & Speed

    Reviewed May 13, 2015

    Places order, saw within 5 min that shipping ** was wrong. Called immediately. Cymax reassured me on 3 separate occasions they reroute the shipment. 3 weeks later and 6,000 miles it finally arrived. They lied blaming FedEx having an out of date system.

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    Factual basis uncertain
    Verified purchase
    Installation & SetupPrice

    Reviewed May 13, 2015

    The bookcases came just as expected! They were neatly shipped in well packed boxes, so there was a little assembly required, but nothing that was too difficult to do with a Phillips head screwdriver and a hammer. Instructions led me through an easy process and was done putting it together on a little over an hour! Very pleased with the quality and durability of the cases. More than an adequate amount of space for displaying all of your bookcase needs! Would order again and the price was just right for the product received!

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    PricePunctuality & Speed

    Reviewed May 12, 2015

    Shipping was fast and the furniture wasn't bad and a great price.

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    Verified purchase

    Reviewed May 12, 2015

    Love my kitchen island. Looking forward for my next purchase.

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    Punctuality & Speed

    Reviewed May 12, 2015

    So far so good. Received order in timely manner. No problem ordering. Would so far recommend.

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    Verified purchase

    Reviewed May 11, 2015

    Pros: Pretty Easy Assembly, Wood Quality is Good & Sturdy, Nice Color, Money Worth for this Dimension. Cons: NO Cons. We love this storage cabinet. We love it when we put it together and very satisfied. We don't hesitate to buy one more for another bedroom.

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    Verified purchase
    Punctuality & Speed

    Reviewed May 11, 2015

    South Shore Acapella Armoire - Processing and shipping was fast!

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    Price

    Reviewed May 11, 2015

    I love my computer desk. It was easy to assemble, arrived as promised, fits perfectly in the spot I wanted it for -- looks great. I am very pleased -- and it was so inexpensive.

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    Customer ServicePrice

    Reviewed May 11, 2015

    The quality of the bed is slightly better than I expected based on the low price. There was a slight defect in one piece of the headboard, so I called and asked about it and they, without hesitation, asked me where I wanted the replacement part shipped. That is what I call a high quality company.

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    Installation & Setup

    Reviewed May 11, 2015

    I ordered two bar stools. They arrived only a few days after order was placed. The items are exactly same as the pictures online. The quality is great. You do need to assemble them yourself. That is typical for online orders. With clear instructions and all hardware and tool coming with the package, it was a pretty easy task.

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    Reviewed May 8, 2015

    Wall mount CD storage - The quality of this item is great and was very easy to assemble.

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    PricePunctuality & Speed

    Reviewed May 8, 2015

    I was extremely pleased with the service, the price, and the quality of the product - Sauder computer desk. The ordering was easy, the shipping was fast, and I would definitely recommend this company.

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    Dalton increased rating by 2 stars.
    After a positive interaction with Cymax Stores USA, Dalton increased their star rating on May 22, 2015.

    Updated review: May 22, 2015

    Contacted by company rep and issue resolved to my satisfaction. This is a revision to an earlier text.

    Original Review: May 7, 2015

    Product was missing part #3. Now unable to finish assemble. The three boxes were delivered to the wrong address, were extremely heavy and difficult to put together. Not satisfied with this product.

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    Installation & Setup

    Reviewed May 6, 2015

    Garage wall cabinets - Perfect color, just what I wanted and easy to install.

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    PriceStaff

    Reviewed May 5, 2015

    Shoal Creek Dresser - Great prices. Fantastic service. I will definitely recommend.

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    Reviewed May 5, 2015

    This kitchen island is just wonderful, met my expectations. I am female and it was about a medium in difficulty putting together and took about 2 hours. I ordered this on a Sunday, and by Tuesday at 11:30 am it was at my door!!! Will order again.

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    PriceStaff

    Reviewed May 5, 2015

    I ordered a platform bed for the guest room. The price was right. Several people I know commented on how comfortable the beds are. I won't need a box-spring so this is a more economical choice. My daughter and I assembled the bed. The directions are clear and the bed looks just as expected.

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    Installation & Setup

    Reviewed May 5, 2015

    Easy to put together! The instructions say two people are required for certain steps, but if you're careful and smart only one person is needed. I'm used to putting together flat box furniture so this was pretty straightforward. The description says you can put the drawers on either side, however just put it together per the instructions (I read to into it and thought I needed to flip the two main pieces). The bed comes with furniture feet and slides easily across my tile floor. I have this for my guest bedroom and I just put it together last week, so it might be a while before the bed sees any use.

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    Customer Service

    Reviewed May 5, 2015

    This company's customer service and return policies are ridiculous. I cancelled an order, which was over $2,000, after at least 50 e-mails and countless complaints I got a refund on 05/05/15. My order was placed on 03/30/15 and cancelled on 04/10/15. Their customer service has no idea what's going on. I would NOT recommend this company at all.

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    Verified purchase

    Reviewed May 5, 2015

    Love this bed. Very attractive. Comfortable. Easy to assemble. Sturdy.

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    Reviewed May 5, 2015

    I am satisfied with the delivery process. I needed to change the address last minute and it was not a problem.

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    Installation & SetupPunctuality & Speed

    Reviewed May 4, 2015

    Very helpful when it came to setting up delivery at a certain time and questions about fabric.

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    Price

    Reviewed May 4, 2015

    It is a good quality product at a fair price. Easy to put together. Shipping could be a little faster. But overall a good product.

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    Installation & SetupPricePunctuality & Speed

    Reviewed May 4, 2015

    Came in the mail very quickly, however the instructions were not great and the holes for the screws could have been pre-screwed better. Other than that, we are satisfied with the product. Great product for a great price, also the drawers were the hardest part.

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    Price

    Reviewed May 3, 2015

    I ordered 3 locker units. I love the price and quality but one of the boxes were damaged. Some holes were not drilled and the form packaging was stuck onto the boards. The form is like plastic and stuck onto the boards.

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    PricePunctuality & Speed

    Reviewed May 1, 2015

    Bronze Metal King Headboard - This product is very good looking. Assembly was simple and quick. Quality is excellent for the price. Would highly recommend to everyone. Cymax is a wonderful online retailer.

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    Price

    Reviewed May 1, 2015

    Bedford King Headboard in Black - Pros: My order arrived only 2 days after I placed the order and I only selected ground. I thought that was outstanding! The headboard looks great and the wood is decent quality (not particle board). For the price it's a good deal. Cons: No nuts/bolts were supplied to attach the headboard to the bed frame. I had to purchase those separately. There were two small gashes on the front that took off the paint. I had to touch those up with some black paint but then it looked fine. On a side note.. the pre-drilled holes didn't line up with my bed frame. I had to drill new holes to attach it to the frame properly. I wouldn't consider this a fault of the headboard because I know not all bed frames are universal. I would actually have preferred no pre-drilled holes at all and then just add in the description that you will need to drill your own holes and then explain because not all bed frames are universal.

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    Punctuality & Speed

    Reviewed May 1, 2015

    The folding round table is exactly as described. It is high quality and arrived promptly. I would definitely order from Cymax again.

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    Price

    Reviewed May 1, 2015

    We were very happy with our experience with Cymax. We purchased a Sauder Chest & nightstand. The quality was good and the price was excellent (loved the free shipping). Just need to set 6 - 8 hours aside to assemble (important to follow directions so drawers glide smoothly; furniture is level). We are in the process of making another purchase.

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    Punctuality & Speed

    Reviewed May 1, 2015

    Great product. Arrived very fast and in good condition. Easy to assemble. Happy with the product.

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    Reviewed May 1, 2015

    Computer credenza: This was a great shopping experience.

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    Reviewed May 1, 2015

    The table is what I expected and arrived within 4 days. It was easy to put together and is really sturdy! Packaging was good so that the table wasn't damaged in any way.

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    PricePunctuality & Speed

    Reviewed May 1, 2015

    Entertainment Center - Very fast delivery. It took a long time to assemble, as some of the pieces didn't match up to the holes. Also disappointed with the flimsy cardboard backing. After it was fully assembled, it looked nice, but I was disappointed in the quality. All in all, it was a good deal for the price.

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    Installation & Setup

    Reviewed April 30, 2015

    CD storage furniture: As would be expected, it came unassembled and with good assemble instructions, easy to follow and did not take much time to assemble and put to use. Looks nice and went together easily.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed April 28, 2015

    We ordered our headboard from you after much shopping around, because you seemed to be offering the best deal and the most efficient delivery option. We were given a delivery date but I had to phone and request it be brought forward, due to us leaving our property to return to the UK ahead of the scheduled date. Your representative was extremely helpful and the headboard duly arrived ahead of your original date, in time for us to install the headboard ahead of our departure. This was very much appreciated. Thank you.

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    Coverage

    Reviewed April 24, 2015

    I was always trying to organize my CDs, DVDs, and a few old VHS I owned and put them in baskets. Then inside the entertainment center until full and even another piece of furniture nearby. I ordered this media organizer crossing my fingers, as with internet items you never know. Came in perfect condition and to my amazement, I started to add and add the contents of the baskets of the entertainment center and the other cover and I even ended with a bit of space! Happy to report my mess is under control in a very small amount of space.

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    Staff

    Reviewed April 22, 2015

    This was my time ordering from Cymax and I had a question on the delivery address. The representative I spoke to was very helpful and informative. My son-in-law was able to assemble it alone. Very pleased with Cymax.

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    PricePunctuality & Speed

    Reviewed April 22, 2015

    I bought night stand, 5-drawer chest and dresser for my bedroom. This is my first purchase with Cymax and I'm very pleased. Delivery was fast, arrived in 3 days, packaged well, good quality for price. I am very impressed!

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    Reviewed April 21, 2015

    We are in love with our table! Like all of the other reviews, it came with a few scuffs but it is still a beautiful piece of furniture, and it took 20 minutes to assemble. Exactly what we were looking for!

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    Deborah increased rating by 3 stars.
    After a positive interaction with Cymax Stores USA, Deborah increased their star rating on May 5, 2015.

    Updated review: May 5, 2015

    I ordered a beautiful head board that arrived damaged. When I complained a replacement headboard was sent out immediately. The Cymax representative on the phone was patient and kind, explaining what I needed to do or mostly what I didn't have to do. This is the second bedroom set I have purchased. Both are high quality and beautiful.

    Original Review: April 21, 2015

    I was so happy with the beautiful mahogany wood bedframe as we opened the package. However, a large piece of wood was cracked off the back of the board. What a disappointment. There wasn't any damage to the box. So, I can't imagine how the break occurred. I took pictures on my phone as we unwrapped the Lafayette headboard.

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    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed April 21, 2015

    I love putting my white dresser up. Love it.

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    Installation & Setup

    Reviewed April 21, 2015

    I received the desk undamaged and all parts were present. The instructions could have been a little more detailed but overall I am happy with the computer desk and Hutch.

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    Reviewed April 21, 2015

    The drawers are spacious for my clothes. I like the effortlessness of opening and closing the drawers. I like the top drawer for my odds and ends. The finish is right. The chest is handsome and makes my bedroom a real room. I am very satisfied and will keep my eye on a future purchase.

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    Punctuality & Speed

    Reviewed April 21, 2015

    I love Cymax, I have ordered several items from them. I have never been disappointed in anything I have received. Excellent value. Great quality. Shipping is very quick.

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    Reviewed April 21, 2015

    Review of kitchen utility cart - This is a beautiful item and is of excellent quality. It fits into the kitchen area perfectly and is very useful. Very happy with our purchase and would highly recommend this item to those who have small homes and want to have a great item to use in the kitchen area without taking a lot of space. Perfect!!!

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    Customer Service

    Reviewed April 21, 2015

    My online order with Cymax was completely disappointing. First, I ordered using the Paypal function and it automatically used the shipping information connected to that account. Unfortunately, I've since moved and that information was incorrect. I didn't realize that this error had occurred until I got an e-mail from Cymax saying they were getting ready to ship my futon. I immediately called Cymax and told them the mistake. The representative said I should email the store and that they would change the address. I asked him if it would not be too late for me to do anything and he assured me it wouldn't. I e-mailed their inquiry address and gave them the correct shipping address. They responded saying that if the manufacturer had already shipped the futon, I would have to pay FedEx to get it re-routed to the new address. They then e-mailed me new tracking information saying that the package was being shipped to my new address.

    The day that the package was shipped, it was shipped to wrong address! I called again and asked for an explanation. I was told that they would send me a replacement. I later was told that they were going to try to get my package back from FedEx but would charge me $12. They then told me that they were unable to get the package from FedEx and that there was nothing they could do. They would refund my $12 and that was it. No replacement, no futon. This is almost a month after I made the initial purchase, and after weeks of me calling Cymax to get updates and constantly being told I would get a replacement. I still have no futon and Cymax still has my money.

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    Reviewed April 21, 2015

    This website was by far one of the best I've been on. It's always convenient to shop online, but Cymax's website was by far one of the most helpful. The pictures and description were all extremely helpful and the free shipping just blew me away. I am so pleased with my purchase and this website! I would definitely shop here again and have already spread the word to how awesome it is!

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    Staff

    Reviewed April 20, 2015

    We got our two end tables and three lamps in a matter of days after ordering them. I had worked all night and now my wife is putting the items together without me. She is so excited. Thank you CYMAX.

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    Punctuality & Speed

    Reviewed April 20, 2015

    Item was delivered promptly and was as described. Nice looking product and fits well in my bathroom.

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    PricePunctuality & Speed

    Reviewed April 20, 2015

    Very pleased with this headboard. Reasonable price, easy assembly, very fast shipment. Looks great in my guest bedroom.

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    PricePunctuality & Speed

    Reviewed April 20, 2015

    I have used this company before. They have the headboard I wanted and the delivery was amazing. Really fast as I thought I had to wait a week. Their prices are very reasonable. I recommend this company to anyone.

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    PriceStaff

    Reviewed April 20, 2015

    I found the best price online for the Techni Mobili Computer Desk that my son wanted at Cymax. It shipped out the next day by FedEx and arrived safely to my door within the stated time period. Free shipping was THE EXTRA BONUS!! Desk looks great! I read all the reviews that stated it was difficult to put together and IT WAS!!! But, overall, looks fantastic and son loves it. Shopping with Cymax was a breeze... I will be a return customer. Thank you.

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    Online & App

    Reviewed April 17, 2015

    The products were good and exactly how they appeared on the website. They came to my house within 2 weeks of ordering too which was good. The only downside was one of the pieces of wood was chipped.

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    Installation & SetupPrice

    Reviewed April 17, 2015

    Only slight negative was that the 2 boxes the desk came in were not delivered on the same day. Desk is not hard to put together but there is no way to avoid it being a project that will take you 2-3 hours. Instructions are pretty clear. Once assembled, desk is solid-feeling and a great value for the cost.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed April 16, 2015

    Let me start by saying that I have shopped several times with Cymax and have had no issue. I recently placed an order for a bathroom vanity and have been watching the status to notify my contractor on the anticipated arrival date to being my remodel. Last night I received an email from Cymax stating they were acknowledging my request to cancel my order and that it was currently being reviewed. Wait, what? I didn't request a cancellation and before I was able to locate their phone # to place a very frantic call to them, I received a second email confirming that my cancellation had been accepted.

    When I finally got hold of Cymax their customer service was closed, I was 2 mins late. I decided to speak with an order specialist. Very nice young man, who offered to look into what he could related to my order. I was appalled by what came next. He stated the Cymax had made an error on the price of the vanity and they canceled my order. Not even the courteousy of a phone call to notify me of the mistake or even an apology for the inconvenience, just a self initiated cancellation which sent me into a panic. I understand mistakes happen but to not even take the time to contact the consumer to let them know what had happened, in my mind, is totally unacceptable and plain rotten customer service!

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    Reviewed April 16, 2015

    Well made, nice size, using for jewelry. Fairly easy to put together. Would be easier if pieces were marked with a number or letter. Looks very nice and modern. Got different knobs which add some sparkle. Very pleased with quality, size and look.

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    Craig increased rating by 3 stars.
    Customer ServiceStaff
    After a positive interaction with Cymax Stores USA, Craig increased their star rating on May 25, 2015.

    Updated review: May 25, 2015

    Fixed.

    Original Review: April 16, 2015

    These products are available on other websites. Maybe consider that to avoid the trouble that I've had with Cymax, just copy and paste the product name into Google you will get all other viable product suppliers. NOTE: (Remember this is an assemble yourself couch in two square boxes that only weighs 190 Lbs) this is a shipping issue and I could only imagine what it would be like if the product arrives damaged. If it ever arrives. Let’s read on!!!

    What is going on CYMAX??? Do you just want to screw me??? GET IT TOGETHER!!! This has to be the worst experience I've ever had ordering online. Here is the story: So I place an order for a couch back on March 25, it’s on back order but it is scheduled to be back in stock April 3, and arrive today April 16. (I sold my other couch so the living room is bare, just bare, how am I supposed to have company, I'm living like a hermit).

    So the product comes back in stock early but I don't receive a tracking number. So I figure Ill give them a quick call see when it would be sent. Agent tells me that the couch will ship before April 3 and that I should have it in good standing before the estimated deliver day. (Things are looking good. Maybe I won't be on this chair in my living room too long).

    April 4 rolls around and I still don't get a tracking number. So I figure I will call and ask what’s happening. Agent in shock tells me that he wasn't aware that the shipment was going to Canada. (Dude the website has listings in CDN Dollars) and that the shipping department in California has been notified. The couch will be shipped by the Monday April 6.

    Thursday, April 9 rolls up and no tracking information again. I figured I would give them a little bit of time to see if it would ship but I get nothing so its time to call again. Agent tells me (get this) that they normally ship with FedEx but that Fed Ex wouldn't take the shipment so they just sat on it, doing nothing (WHAT???). However, they had made arrangements for another shipping company and it would be sent on Monday April 13.

    Tuesday April 14 at this point its feels like I need to babysit friggin Cymax as the incompetent employees can’t seem to manage their job of shipping whatsoever (remember I never once yelled on the phone I just simply called with a calm voice asking questions, maybe I should have torn into them a little more, LOL). So I give them a little buzz again. Agent who was I? To be calling before the 48 hour notice period when I was told I would get a tracking number on Monday (woman it's Tuesday that's why I'm calling).

    She looks into it and apparently the second shipping company had to be transferred again and that it was scheduled with a third shipping company this time. She tells me that they aren’t used to shipping couches and that this never happens (GAWD DARN you are an online furniture store that doesn't know how to ship furniture. - Remember this is an assemble yourself couch in two square boxes that only weighs 190 Lbs).

    Either way today was the day I was supposed to get the couch and I still don't have a shipping number or any information about the shipment. Please remember this when looking to place an order with CYMAX. And I could only imagine what it would be like if the product arrives damaged. Also the product I order was available on other website for the same price and I would recommend considering other provides to avoid the experience that I've had. I'VE BEEN BILLED WHERE IS MY COUCH.

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    Reviewed April 15, 2015

    I have low back problems and I just the my backless chair. Sitting at my computer was very uncomfortable as all I had was a kitchen chair. My new chair is fantastic. I love it and so does my back.

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    Price

    Reviewed April 15, 2015

    I found that ordering on Cymax.com was very easy and I checked a lot of other website companies and what I was searching for I found at this company and at a lower price. I ordered a large L-shape desk and it was shipped free and state tax free, more savings. I highly recommend this company. I will order again.

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    Reviewed April 15, 2015

    Desk was very easy to assemble. Was surprised by the accuracy of the holes and the screws. I sold assembled furniture and this was as good as I have ever seen. The quality of the weight of the materials was outstanding. I'm looking forward to wall mounting it and getting our computer and office set up on it.

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    Reviewed April 14, 2015

    The narrow chest for my bathroom was perfect. It was described exactly as it appears. Clean lines and drawers are large enough for paper and cleaning products.

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    Reviewed April 14, 2015

    Just received the chair. Using for a desk, the chair is so well-made. I was blown away by the quality.

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    Reviewed April 14, 2015

    The bar stools I received were exactly as I envisioned them. They are made of quality materials and very easy to put together. I would recommend your products without hesitation and look forward to making another order soon. I appreciate the opportunity to give some feedback.

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    Price

    Reviewed April 14, 2015

    Ordering was easy and the prices were very good.

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    Installation & Setup

    Reviewed April 14, 2015

    Unit is fine but assembly instructions are very poorly presented. There are NO written directions, but only difficult-to-follow illustrations. Adjustment of height is very difficult as well and finished unit is rather unsteady without shims being added.

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    Reviewed April 14, 2015

    Been shopping around for awhile now, I bought 2 (Black bar chairs) - I'm so happy I just order 2 more.. Told my friend and I got 2 more for her birthday. Thanks.

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    Reviewed April 14, 2015

    I received the order faster than promised. Always a plus. The furniture was packed very well. Each piece was wrapped. Not one scratch on anything. Very pleased. The desk is sturdy and good quality. I'm impressed. It's heavy. The one drawback is putting it together. It was a bit involved.

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    Reviewed April 13, 2015

    Stainless steel kitchen island! Perfect size and durability!

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    PricePunctuality & Speed

    Reviewed April 13, 2015

    This is the first order I've placed with Cymax. I would definitely use this company again! They were the best price on the internet. The item was shipped on time and is on track to be delivered tomorrow, which is the date they said it would be. Very happy with Cymax!

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    Installation & Setup

    Reviewed April 13, 2015

    Urban Outdoor Dining Table: 2 problems - instructions indicated to put items individually on soft cloth to prevent scratches - this was in small print and I missed it. The problem was that I incurred scratches in the final stages of installation when the table top was on the ground (outside patio) and due to its weight (very heavy) - turning table to upright position caused scratches. I would recommend putting in LARGE PRINT, to do " installation" on soft cloth. Second problem was that final head cap bolt did not fit in table top "flush" and it has come out and is not fitting in tight. No apparent solution.

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    Reviewed April 13, 2015

    These both (Glider/ ottoman and shelf) are gifts for our daughter who is expecting her first child. She is having a boy with a nautical-themed nursery. She wanted a light blue glider with white wood. Checked many furniture store sites and this was by far the best deal. Very neat, great selections and ease of ordering. Love the free shipping too!

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    Punctuality & Speed

    Reviewed April 13, 2015

    The desk arrived well within expected time of delivery and was well packaged. It is very attractive and, with a hutch and four drawers, it is very functional. While the desk looks real good in my wife's work space, what I liked most about it was that it was so easy to assemble (this is rarely the case).

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    Reviewed April 13, 2015

    You have many options to shop in every categories of products. So I had returned to your website after I checked on offline market or other online shop.

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    Punctuality & Speed

    Reviewed April 13, 2015

    Great experience, order shipped promptly, and was on time. Will definitely recommend to friends and family interest in a quick, useful, and very efficient website. The selection was complete, and somewhat overwhelming. Again, this was Awesome!

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    Reviewed April 13, 2015

    I really like the furniture that I ordered. It seems to be a high quality product. One piece that I ordered arrived in the wrong finish. I ordered all black furnishings and the desk hutch arrived in oak finish. I hope to receive the correct part quickly. Other than that, I was very satisfied.

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    Punctuality & Speed

    Reviewed April 13, 2015

    Twin Bed and Headboard - The products are as described and delivered on time. I am happy with these products.

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    Punctuality & Speed

    Reviewed April 13, 2015

    Sauder Camarin Corner TV Stand in Jamocha Wood - Very nice product! Exactly what I expected. Quick shipping.

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    Reviewed April 13, 2015

    Steel tub file cabinet - Received with no problem. Perfect for my fishing business. Just what I needed. No complaints. Will buy from Cymax again.

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    Punctuality & Speed

    Reviewed April 13, 2015

    Bush Achieve Lateral File/Printer Stand in Sweet Cherry Finish - Great product, made with good quality materials. Shipping was fast and free, too!

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    Installation & SetupPrice

    Reviewed April 11, 2015

    I was expecting a better quality product for the price. This item is made of 100% particle board, meaning if any fasteners become lose, that's it. Also, the assembly instructions and marking can be improved. Couple of the fasteners were short, but I was able improvise on my own (non critical). The base of this cabinet should be made of some other material or at least solid wood. The finish is acceptable quality too. Having said, however, it does have its utility and that's why I am giving it a "satisfied" rating.

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    Punctuality & Speed

    Reviewed April 11, 2015

    We just remodeled our kitchen and added a breakfast bar. Was looking for something that wasn't too expensive and would blend in. These are perfect. Small, light-weight, but sturdy enough for my 200+ pound relatives. It took me less than 10 minutes to put it together with everything provided. They arrived on time and in great shape. What more could you ask for?!

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    Reviewed April 11, 2015

    This dvd shelf looks classy and easily holds our extensive collection. It is very sturdy. I had seen some comments about it being flimsy but we did not have any problems with that.

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    Installation & SetupPunctuality & Speed

    Reviewed April 11, 2015

    My order arrived quickly, was well-packaged, and all parts were included. The instructions were clear and easy to follow. My new bedroom furniture is beautiful!

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    Installation & SetupPricePunctuality & Speed

    Reviewed April 10, 2015

    I was searching the web for a full size headboard for my son's bed and came across Cymax's site. Upon exploring Cymax, I was amazed at their selection and style of furnitures and incredible prices. The headboard arrived quickly and the quality of it was great. When I opened the box, I was shocked to see how well everything was packed and wrapped. Unlike other DIY furniture in a box, this one is by far the best I have ever seen. Besides using sturdy cartons as spacers, there were two nicely cut wood pieces on each end to hold everything in place. On top of that, there was a heavy duty plastic wrap all around the contents. The headboard's color is exactly as depicted online. Instruction was easy to follow and my husband and I spend less than 30 minutes to put everything together. Please note that everything is included in the box EXCEPT the four bolts you will need to attach the headboard to the bed frame. Other than that, it's a great buy.

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    Installation & SetupPunctuality & Speed

    Reviewed April 10, 2015

    Directions for desk - I think the instructions could have been better. There was no written instructions just pictures! Some of the detailed pictures should be larger. I was not a first timer so I managed. Overall it went together fairly quickly. The pieces were well packaged and with no damage.

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    Reviewed April 8, 2015

    It took longer than expected to put together, but overall the directions were good and it went together well. I am quite satisfied with the final product. It was exact as pictured. Was short on some parts, but they were easy to order and if they arrive soon I will be very satisfied. I would be interested in ordering again if the opportunity arises and would recommend you to family and friends.

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    Punctuality & Speed

    Reviewed April 8, 2015

    Bought a metal sorter. Exactly as described. Fast shipping. Sturdy and well made. Takes the place of the three sorters that we were using. Would buy again.

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    Catherine increased rating by 3 stars.
    Installation & SetupPricePunctuality & Speed
    After a positive interaction with Cymax Stores USA, Catherine increased their star rating on May 8, 2015.

    Updated review: May 8, 2015

    My first round with a file cabinet that needed assembly was difficult, but problems were resolved effectively, thoroughly and expediently. Company replaced one damaged panel, and replaced two other parts that fell victim to my mistakes.

    Original Review: April 7, 2015

    Fulfillment time was good. Item File Cabinet. Damage of one corner of part C was discovered with unpacking. Corner had broken off. This is a laminated surface so the damage was visible, and it was front corner.

    Instructions were decent, but some critical steps could have been in bold print or highlighted in some manner. In attempting to redo one step by removing butterfly notch screws, the actual pressboard fiber quickly began to disintegrate and shred - from small bits, to larger chunks, despite my carefulness. Once I realized the fragile nature of the fiberboard, and tried remolding it with super glue, it was a downhill battle. The laminate surface also suffered from the slightest pressure by cracking and peeling.

    I was also very surprised that panel of railroad board was even included as a viable part - surely a thin panel of wood could have been supported in the price?? I realized I was not buying solid wood, and that this was going to be a bottom rung solution to a file cabinet, but I had bought my Dad a CYMAX recliner and we were very happy with that purchase.

    I completed construction of the file cabinet and it appears decent enough. With all the shredded pieces of fiberboard that remained on the floor, I wonder if the final construction is sturdy enough to support my glass of wine - which I clearly needed after completing its construction. All in all, I give the instructions for assembly a B-C; the quality a D, and the satisfaction a C-.

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    Punctuality & Speed

    Reviewed April 6, 2015

    I am very satisfied with my purchase. My order arrive in good condition and on time.

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    PricePunctuality & Speed

    Reviewed April 6, 2015

    I am very happy. My purchase was delivered fast and it was affordable. We most likely ordering again. So so happy.

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    Reviewed April 6, 2015

    I was very pleased with my table. It was here in a timely manner and loved no shipping and tax. The table was as good or better than the pictures, it was very good quality. Would definitely shop there again.

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    ellen increased rating by 1 star.
    After a positive interaction with Cymax Stores USA, ellen increased their star rating on April 16, 2015.

    Updated review: April 16, 2015

    As a result of this complaint, I received a telephone call from a very polite Cymax mediation agent, who offered to refund the full purchase price of the item, but refused to reimburse the UPS shipping fee. I accepted the offer, and have seen it reflected on my credit card statement.

    This action by Cymax does not change my opinion regarding the difficulties and inconvenience involved as a customer in dealing with this company, however the matter is ended, as far as I'm concerned.

    Original Review: April 4, 2015

    I ordered and received a wall-mounted audio console from Cymax Stores. Upon receipt, I had my contractor begin assembling the item and we determined that it was too big for the space. The item was minimally assembled, sufficient to establish the projected size it would take up on the wall, then disassembled and all parts returned to the original wrappings and carton for return to Cymax. After following the detailed Return Instructions on the Cymax website, including payment of UPS return shipping costs of $49.00, Cymax unilaterally refused to accept its product with no word of explanation or customer contact. I would strongly discourage any potential customer from purchasing from this company.

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    Reviewed April 3, 2015

    My fiance and I ordered a bed at the beginning of March. We were told it would be delivered by March 12 - March 13, which was plenty of time to have it set up before people started to arrive for our wedding on April 11. It is now April 3, and we have yet to receive our order. We have received very little help from cymax. They have no idea where our bed maybe, although according to the shipping company, it only had one place to go. We have currently receive no compensation or offers from Cymax. I am extremely disappointed and will never use this company again.

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    Reviewed April 2, 2015

    I gave this an overall of 5 stars because I am extremely satisfied with the desk! I bought this desk for my new gaming PC and dual monitor setup which fits perfectly. It is well built and very sturdy, and looks absolutely beautiful. It was very easy to assemble but it is definitely a 2 person job. All tools needed are included except for a Phillips screw driver (which was no problem). My only complaint is the fact that my keyboard and mouse barely fit on the keyboard tray but that's not as big of a deal as I first thought it would be. So, Yes, I would definitely recommend this desk to anyone looking for a large and sturdy desk!

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    Richard increased rating by 2 stars.
    Coverage
    After a positive interaction with Cymax Stores USA, Richard increased their star rating on April 10, 2015.

    Updated review: April 10, 2015

    After speaking with a Cymax Rep. and the manufacturer of the the Bermuda pantry my complaints were resolved.

    Original Review: April 1, 2015

    White paint did not cover small areas of the pantry. Could be more stable, some movement side to side. Upper doors came damaged, still waiting for replacement doors, told color may not match. Hard to adjust legs once pantry is completely put together and standing.

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    Customer ServiceStaff

    Reviewed April 1, 2015

    We purchased a bunk bed from Cymax. They sent the wrong items. Told us it was our fault when it was the Cymax customer service person who wrote up the order. Cymax told us that what we got was what we ordered. Manufacturer got involved as well as AMEX. Lo and behold the right parts showed up to assemble the bed as we ordered. Cymax never acknowledged their error and told us to "go ** yourself". Steer Clear, they just resell others products and use their Canada location as a buffer to US trade and consumer laws. They are the WORST!!!!

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    Toni increased rating by 2 stars.
    Customer Service
    After a positive interaction with Cymax Stores USA, Toni increased their star rating on April 14, 2015.

    Updated review: April 14, 2015

    After speaking with Cymax, they took care of my issues. I am happy with the results.

    Original Review: March 31, 2015

    I received my nightstand on Monday, March 23rd. The Fedex Delivery man dropped it off. I opened the box and I noticed some scratches that were on some of the pieces. They weren't terribly bad, so I and began to assemble the niightstand. I am very disappointed in this product because of these scratches. Turns out the scratches are on the front and top of the nightstand. I also see that this product is now $141.89 when we paid $175.71. I actually mailed this note with pictures to info@cymaxstores.com on 3/25/15 and never received a response. I would think you could refund the difference in the price since I ordered on 3/17 and on 3/25 the price went down.

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    Staff

    Reviewed March 31, 2015

    Home Styles Pantry in Cherry Wood - I absolutely LOVE this pantry! The color is beautiful and it looks like a great piece of furniture although it's being used as a pantry. Only thing is if your husband/boyfriend is not "handy", they will never be able to put it together. There were a few things wrong with it---you could tell they "fixed" a part of the bottom which I was not happy about and if my hubby wasn't so good at stuff like that...we would have had to return it. Beware...you will spend quite some time putting it together. As a whole, I am happy with the product and it really is beautiful once completed.

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    Reviewed March 31, 2015

    My product and the quality was excellent. Shipping was free and it came in a timely manner. I highly recommend this company!

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    Installation & Setup

    Reviewed March 31, 2015

    This is the second Sauder storage unit I have purchased from Cymax. The first one is two years old and holding up well. Very solid and durable. A little bit of a job to put together. But instructions are easy to follow. Needed more storage for my 3 year Old toys and books and was happy to find it on sale once again on Cymax.

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    Reviewed March 30, 2015

    Nice table. I love it and so fancy.

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    Punctuality & Speed

    Reviewed March 30, 2015

    Everything came on time and was easy to assemble.

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    Punctuality & Speed

    Reviewed March 30, 2015

    White desk shipped quickly and wasn't that hard to put together.

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    Reviewed March 30, 2015

    The pantry is very cute and has a lot of nice storage for the size that it is. The pantry arrived damaged. One of the corners broken. Since we are using it in our office breakroom, we really didn't want to hassle with sending it back, so we just kept it. We also ordered a microwave cart, which was a little bit of a challenge to put together, because the holes were off so it made the cart a little crooked. No biggie, again, it's for our breakroom and it will be used.

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    Reviewed March 30, 2015

    I really appreciate working with this company, I received exactly what I wanted in a timely manner and no problems with the item when I opened up the box. Thank you for being such a great company!

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    Customer ServicePrice

    Reviewed March 30, 2015

    Bush Stanford Flat Panel TV Stand in Antique Black - We received the TV stand in a timely manner. When my husband put it together, one shelf had been mismarked. I called Bush Industries and they immediately (within 3 days) sent the correct shelf, no charge. We are very pleased with the TV stand. It looks much more expensive than it actually was. It is very sturdy and looks great.

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    Punctuality & Speed

    Reviewed March 29, 2015

    I am in the process of decorating my 12 year old son's room in a basketball theme and came across your website while searching for a chair for his new desk. Both myself and my son fell in love with the chair when we received it. It was delivered in record time. The chair color (Orange) is a perfect shade of orange - not too bright. The chair cushion and back are super soft and feel great to the touch and the seat cushion is very comfortable. The chair is a space saver as it is not too bulky and dies not overpower his work space like some other chairs that we have looked at. I would definitely recommend this chair to others and have already bragged about it to my coworkers.

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    Price

    Reviewed March 28, 2015

    The cost of the both items were fair and I recommend this site to everyone. I'm still searching Cymax for a TV stand. My husband said if I don't get off this site and go to bed, he's calling Doctor Phil! :)

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    Reviewed March 27, 2015

    Nice looking piece, but difficult to put together. Sturdy and well made; actually a little bigger than I expected. Post and cam locking system could be work better, as the cams don't lock in very well. But overall, I'm satisfied with the way it looks.

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    PricePunctuality & Speed

    Reviewed March 27, 2015

    Best price around and well worth the money! Very fast shipping. Would recommend to family and friends.

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    Punctuality & Speed

    Reviewed March 27, 2015

    Our company ordered a desk from you and the shipping was very fast. We love it!

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    Reviewed March 27, 2015

    We are very pleased with the Stand. Took a chance because it said up to 41" and our new TV is 42", but it fits perfectly with clearance on both sides. All the pieces parts were a little overwhelming, but my husband got it all together and it's very sturdy. I also appreciated the fact that I could use my Amazon account to make payment. Went a lot quicker.

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    Reviewed March 27, 2015

    This piece of furniture was by far the easiest piece to build. It was solid maple wood and made in the US. The directions were easy to follow and in English only. All the parts were there as well as the hardware. Hardware had an extra piece each.

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    PricePunctuality & Speed

    Reviewed March 27, 2015

    My daughter, 13, really wanted this bedroom set so we bought it for her, now we are sorry we did. They came quickly, one box had some damage but the dresser only had a scratch. It cost too much to send back and receive a new one so we just kept it. Dresser drawers do not go in correctly. It was to hard to put together. Nightstand and bed are okay (they were a lot of work though) but big dresser's a real mess! The set might last a year or two but definitely not worth $1000.00. For a thousand dollars you can get much nicer bedroom set that will last a lot longer. This is like cardboard wood! Sorry but I would not buy again! (Also the big long dresser doesn't even come with a mirror.)

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    Crystal increased rating by 3 stars.
    Customer ServicePunctuality & SpeedStaff
    After a positive interaction with Cymax Stores USA, Crystal increased their star rating on April 4, 2015.

    Updated review: April 4, 2015

    After the hassle, my problem was brought up to a representative that actually understood my situation! Everything went smoothly and my problem was resolved! I would just recommend that all the representatives should be customer-friendly, not just some. Thank you!!

    Original Review: March 26, 2015

    Worst company I've ever encountered with. I am one of many others who have had this problem on canceling an order with them. This company is not customer friendly at ALL. Customer care line was closed every time I called, their site never loaded the sign in page!! I finally got a hold of them BY TWITTER! So unprofessional! By that time of course it was late for me to cancel my item! I made sure the shipping company would NOT ship it to my home. I've been trying to get ahold of them from the 20th of march. It's now march 26 and I FINALLY get a representative.

    I wanted my full refund since it was inconvenient as a customer not to be able to cancel my order and STILL GET CHARGED. This is where it gets better. The representative tells me that they get cancellations every day and that it's my fault that I got in contact with them too late. WHAT? Now I am only getting about 470 out of my 685? RIDICULOUS! What scammers! For a company that have been a "customer friendly company" for 11 years should not be charging their inconvenient fees to their customers.

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    Punctuality & Speed

    Reviewed March 26, 2015

    I ordered a dining table from Cymax for our kitchen breakfast nook. The table arrived on time, in great shape, and is beautiful and sturdy. The assembly took about a half hour, and was fairly simple. We have had many compliments on it.

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    PricePunctuality & Speed

    Reviewed March 24, 2015

    This was my first order with Cymax. I had been looking for this type of cabinet for a long time. It was exactly what I wanted at a price I was willing to pay. Shipping was free and prompt. I will definitely order again!

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    Ease of Use

    Reviewed March 24, 2015

    Placed order on 3-2-15 and received on 3-6-15, free shipping. Website was easy to use and there were many items with plenty of deals. My order was for a book case, very easy to assemble. Quality of item was as expected for this type of unit. Would recommend buying.

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    Reviewed March 24, 2015

    Bar tables are great - made my bar downstairs pop.

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    Reviewed March 24, 2015

    I purchased these chairs for my sewing workroom...love those bright colors and smooth finish - is great for resisting strings and pins.

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    Installation & Setup

    Reviewed March 23, 2015

    The order was delivered in the time specified. The quality of the product is very good, and the assembly instructions were very easy to understand and follow. I feel that the finished product looks rich and fits with my other furnishings.

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    Reviewed March 23, 2015

    I had no problems with ordering... The items I ordered were a little more cheaply made than I'd expected but I feel the prices were fair.

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    Punctuality & Speed

    Reviewed March 23, 2015

    Over the past year and a half we have ordered from Cymax a total of five Sauder bookcases in Washington Cherry. We could not be happier with the easy transaction and very fast delivery of the products each time. I have been elated with the bookcases, as well as the ease with which they have all assembled. I believe Cymax offers quality merchandise, and you can be sure when I am in the market for anything they may carry, I will be checking with the Cymax website before I look anywhere else for the product. Thank you Cymax!

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    Reviewed March 23, 2015

    Great delivery, everything is always packaged extremely well, great quality. Have shopped for many items here and will be back again.

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    Punctuality & Speed

    Reviewed March 23, 2015

    This bench and coat were very easy to assemble and looks great in our mud room!! And the delivery was very fast!

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    Punctuality & Speed

    Reviewed March 23, 2015

    I purchased 2 bookcases and couldn't be happier! They were delivered quickly and no damage at all. I have purchased from Cymax before and have been happy with the service I receive.

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    Installation & SetupPunctuality & Speed

    Reviewed March 23, 2015

    This product arrived timely, which I was thrilled about. I was able to put this system together myself. The instructions were very easy to follow and in no time it was assembled and ready to use. I live in a small apartment and this worked out well.

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    Customer ServiceStaff

    Reviewed March 22, 2015

    I ordered a reclining couch on March 11th and was told by the sales rep I placed my order with that I would receive my order by 20th. I have yet to receive my order! The delivery company hasn't even called to setup a delivery time yet. I called Cymax mutiple times, each time I called I got a foreign lady who had a very hard time understand English. Needless to say I got nowhere with her and still don't know where my order is or when I will receive it. I am very disappointed!

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    Installation & Setup

    Reviewed March 22, 2015

    Purchased in February and our credit card was charged, the cabinet did arrive until March 18th, 8 pm in the evening and noted on delivery slip accepted, unopened and will open on the 19th. The top draw was off its slide and the slide assembly was lying in the bottom draw, which we could not even open. Contacted Cymax and was told we would receive a e-mail with instructions in about a week. This piece of furniture in its construction is worth about half of what we paid. To be told we would receive instructions is totally unacceptable for a company to treat is customers.

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    Reviewed March 22, 2015

    I have ordered a nightstand, 5 drawer chest, bookcase and have recently ordered another bookcase. I am very pleased with the quality of this product and would highly recommend it and your company. Shipping is great and so far everything has arrived in good shape and no missing or damaged pieces! Thank you!

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    Brett increased rating by 2 stars.
    Customer Service
    After a positive interaction with Cymax Stores USA, Brett increased their star rating on April 1, 2015.

    Updated review: April 1, 2015

    The refund I mentioned previously was finally issued. For this, I give Cymax a 3-star rating. The products are good quality and it was shipped promptly, but the refund I was promised took 4 months to be issued back to me and many, many phone calls. It seems I fell through the cracks. I was promised that the issue has been resolved for future customers.

    Original Review: March 21, 2015

    I've been trying to get a refund of over $1,000 since October 2014 and was promised a third time I would receive it in March 2015. I received a very damaged entertainment center, sent 25 photos, was told the shipping company was at fault, then to throw it all away to receive another. It was back-ordered for three months, so I cancelled. I am tired of contacting customer service and explaining everything, then being promised a refund.

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    Reviewed March 21, 2015

    I ordered one bathroom vanity on Feb. 13, projected in 10-15 days for deliver. Later on informed it was shipped 2/18 with a tracking number. Sounds good? I tracked that number, only to find my vanity was never picked up. I called Cymax, each time a service person gave me a reason and projected shipping date (which was always a very few days away). So far I got: March 9, March 13, March 17, March 19. Yesterday (3/19), they told me it was scheduled to pick up tomorrow (3/20), today and was told next Monday or Tuesday. How can I believe this? My people live in the house without this vanity. I feel terrible! This is very bad experience. Do not trust this place!! They don't know what they are doing.

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    Cymax Stores USA Company Information

    Company Name:
    Cymax Stores USA
    Company Type:
    Private
    Year Founded:
    2004
    Address:
    Unit 310, 4170 Stillcreek Drive
    City:
    Burnaby
    State/Province:
    BC
    Postal Code:
    V5C6C6
    Country:
    Canada
    Website:
    www.cymax.com