Cymax Stores USA Reviews
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Cymax Stores USA is your one stop shop for home and office furniture. We carry cheap and affordable as well as high quality and solid wood pieces for your living room, dining, bedroom, office and more.
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Reviewed Jan. 21, 2016
I have bought Saunders products before and have been happy with them. This TV stand is good but not as nice as other products I've purchased from that company. Regarding your company, all is great though there were initial concerns. Your website said the item was in stock. After I ordered it, I got a notice saying it was back ordered. The next day I was notified that it had shipped. Quite confusing. But it's here and it works good for our needs.
Reviewed Jan. 20, 2016
DaVinci Kalani 4 in 1 convertible crib with mattress. This is the second baby furniture I ordered. Very satisfied with the design, functionality and most of all the affordable price.
Reviewed Jan. 19, 2016
I ordered a dining table and chair set even though reviews indicated that the chairs were quite difficult to put together. The set arrived right on time, all parts in good condition and accounted for. My husband had no difficulty putting the set together in record time. We are extremely pleased with our purchase.
Reviewed Jan. 19, 2016
I ordered the Sauder Palladia Wardrobe Armoire in Cherry. While it took a while to assemble, the piece is very nice and everything was easy to follow. I'm very happy with the experience and the purchase.
Reviewed Jan. 19, 2016
I purchased a writing desk from Cymax and it came and my husband put it together. He noticed that it had some marks on the top of the desk (looked like someone had placed a heavy tape on it and when it was removed it left tape residue in it). Also the hutch was missing a guide (the part that is inside that the drawer slides open and shut on). Three were intact but looked like the other was never put on. I called and was told an order would be set up and someone would contact me. I was told to email pics of the damage (2) at a time so they could see the damage. I wasn't looking for anything other than getting the missing piece that was not included sent to me so my husband could put it on but was told to fill out a full report of damage anyway. My complaint is no one has contacted me and it has been over a week.
Reviewed Jan. 19, 2016
Order arrived quickly and both items were packaged very well with no damage. I will definitely order from Cymax in the future.
Reviewed Jan. 19, 2016
I was looking for a printer stand and after checking online found Cymax and the printer stand that had the most storage space that I had been looking for. I will check Cymax first when I need other furniture. Thanks.
Reviewed Jan. 19, 2016
Your website and ordering was easy. Have not received the product yet but the first part was easy.
Reviewed Jan. 18, 2016
I ordered a desk, file cabinet and bookcases for my new office. I can hardly wait to receive them. I have ordered from this company before and I have always been very happy with my products. I am anticipating loving this order too. I had looked at various other companies and could not find anything reasonably priced that I wanted to take home. Not so with this. There were tons of choices and styles and the reviews I read convinced me this was for me. Thanks for having so many choices for me.
Reviewed Jan. 18, 2016
Extremely happy with the TV table I purchased. Was very surprised at how fast it was delivered.
Reviewed Jan. 18, 2016
Bedroom desk - good quality, good price and fast service.
Reviewed Jan. 18, 2016
The process of buying the desk was easy and quick. I received notification that the shipment had commenced and was able to set up shipment alerts.
Reviewed Jan. 18, 2016
The purchase was easy, the shipping was quick and the product was of high quality.
Reviewed Jan. 16, 2016
I love my TV stand. It was shipped and packed well! Delivery was 3 days from the day it was ordered. If I have any needs I will sure look on your website! I only had a small area to put the stand in and it worked perfect.
Reviewed Jan. 16, 2016
Pay very close attention to what you are buying from Cymax.com. What you see in the picture and what you think you are getting for the price shown is often not what you are paying for. For example, I bought a piece of furniture. The ad and picture CLEARLY implied I was getting everything in the picture and it did not say anywhere on the ad that the parts were sold separately which is common practice with credible online stores. What they do feels a lot like false advertising.
The furniture is also VERY overpriced given its very cheap quality. They do not back what they sell, their customer service is terrible in the case that you are even able to get in contact of them, which isn't easy because of their hours. Their return policy is very complex and takes forever if you decide that you want a refund, even if it is damaged. My advice, stay away from Cymax... you're better of going to Walmart! I hate to leave people nasty feedback, it is not something I do often but in this case I don't feel I have no choice.
Reviewed Jan. 15, 2016
Happy with service, not delivery.
Reviewed Jan. 15, 2016
I very much like the stand and it looks very nice in the room BUT, I have never seen anything more complicated and so very many pieces to be put together. It cost me $50.00 to have it together and I thought that was a cheap price for the work and time it took.
Reviewed Jan. 14, 2016
I ordered a console table sold by Winsome and two end tables sold by Convenience Concepts. The table showed cream online but came as a mustard yellow. The end tables showed a dark espresso color but came in as a reddish maple color. It took over 1 month to try to get return info from Cymax. I had to take pictures and email them to the returns dept and I even included pictures of what was shown online so they could see the difference in color. However, after all that and a month later I finally got an email back saying they don't believe the colors look any different and I'd only be getting half of my money back if I want to return them.
I wish I would've read the reviews before I ordered! So I lost over $150 for something that was not my fault and clearly not what was advertised online. But I guess getting half back is better than having ugly tables sitting in my basement not being used. I order online a lot and everyone's return policy is pretty fair so I never expected to have this problem. Very upset customer and will not be back!!!
Reviewed Jan. 14, 2016
Desk- Well satisfied, looks good, had a few chips but they were in places not noticeable. Otherwise o.k.
Reviewed Jan. 13, 2016
This was my 3rd time ordering with Cymax and I have run into issues that I hope will be rectified. I originally needed to cancel an item on an order. I did that online within 10 minutes of placing the order and then called in the next day to follow-up. Kenny was very helpful and followed up with me the next day to let me know my entire order had to be cancelled and I would need to place the order again. I did, and when it arrived a few days later, there had been a mis-selection with the dresser on Sauder's end so I could not assemble the dresser as I only got one box of 2. I called Cymax at 945 pm and though customer service for returns had closed for the evening, they did assist me and are processing the request to get the correct package.
Reviewed Jan. 13, 2016
Website is easy to navigate. Products and prices were clear. Everything went smoothly from searching to checking out. Thanks.
Reviewed Jan. 12, 2016
The delivery was better than expected and the quality of the product was excellent with easy assembly instructions.
Reviewed Jan. 12, 2016
This was the first time I have ordered from Cymax. Ordering was quick and easy. They had exactly what I was looking for. They have a large selection to choose from and the shipping was free.
Reviewed Jan. 11, 2016
I searched many stores unsuccessfully to find a modern feel pub table and stools. Most of the tables were round and too small for two to comfortably dine. Not only did I search and find Cymax as never heard of them before but such a large selection at great prices. Cymax and my purchase exceeded my high expectations and were better and less expensive than anyone else. Why shop anywhere else?
Reviewed Jan. 9, 2016
Cymax had competitive prices and free shipping as well as good product reviews, which led me to buy from them. It was difficult to estimate when my order would arrive from the communication received. I received an email on 12/30 saying the item had shipped, and it listed a time shipped that day. Yet, when I kept trying to track it with UPS, for days, their system said a label was printed on 12/29 with no other info. Based on UPS, the order did not actually depart the seller until 1/4, and then the delivery was delayed due to a damaged box. Not sure if it left the seller that way, or if the damage occurred during shipping. Luckily, the contents were okay due to some decent packaging inside.
The quality of the product is good overall. The holes could have been drilled in the opposite direction - from the finished side to the unfinished side to give a cleaner appearance on the visible side. There were lots of wood fragments on the finished side that needed to be sanded away because the drill didn't go through cleanly all the way. One reason we bought from Cymax is that they did a good job of showing product dimensions, so we knew what to expect in terms of the assembly and could adequately figure out whether the item would fit in our space. Overall, we got a good value for our money.
Reviewed Jan. 8, 2016
I was very pleased with how easy I was able to locate my parts for my truck. I was happy it arrived quickly.
Reviewed Jan. 6, 2016
Very pleased with the speed of delivery. Pleased overall with the product. Solid and fairly easy to assemble. The only issue I had was there were four areas where the finish was damaged. Thankfully the areas were small and I was able to cover/fill in the areas with good ole' Old English Polish. I would recommend this product and use the Cymax site again.
Reviewed Jan. 6, 2016
I absolutely love this kitchen cart! I put it together myself before my husband got home from work and it didn't take long at all. Parts are quality and instructions are clear - they even include 'extra' parts in case you lose one. It's very functional as I needed more space in my condo kitchen... I use it for a coffee bar/toaster/cookbooks, salad bowl, etc etc. If you're gonna spend money on a cart, this is the one you want to buy.
Reviewed Jan. 6, 2016
The shelf was delivered in a timely manner and in perfect condition. It looked exactly like the pictures and was true to measurements and color. I'm very pleased with this purchase and for the price, would definitely order from Cymax again.
Reviewed Jan. 6, 2016
I ordered the recliner chair to be shipped to my dear friend in West Lafayette, IN. She received it today and totally loves its comfort and appearance. Totally satisfied with the product and service provided by Cymax. Thank You.
Reviewed Jan. 5, 2016
I found the desk within 10 minutes of getting into Cymax site. The desk is just what I needed, and the ordering was fast. I will recommend Cymax to my friends.
Reviewed Jan. 4, 2016
Boxes came in a very timely manner. Thank you for packing because it looked like boxes went through the war. I haven't unpacked yet but hoping for no damage.
Reviewed Jan. 4, 2016
Best price I found for a great kneeling chair that I gifted to my son. Easy to order, prompt response from Cymax.com and am expecting delivery tomorrow.
Reviewed Jan. 2, 2016
We received book cases on the projected delivery date. The packaging was meticulous. The assembly instructions were good. The extra pieces sent for fabrication came in handy due to operator error during assembly. Completed assembly today.
Reviewed Dec. 31, 2015
Nice table, we like it, but it came with a missing part. The part is a clear sucker cup supporting the glass. I sent an e-mail to your customer service and never heard back from them. Barring not receiving this part, I would gladly recommend your company to friends and family.
Reviewed Dec. 30, 2015
Sauder Beginnings Utility Cart in Highland Oak - Entirely satisfied so far. Persons I dealt with were friendly and helpful. Hope that the shipment arrives in next day or two.
Reviewed Dec. 30, 2015
We searched everywhere for a good hidden storage bench and came upon this one listed on Cymax. It was listed way below what everyone else was selling it for, and it had free shipping. We've never heard of the company before, so were a little hesitant at first. We did a bunch of research on the company and found they got great reviews, so we decided to buy from them. The checkout process was quick and easy, so we got what we wanted at a price way below what we were expecting. We are very satisfied with our shopping experience at Cymax.
Reviewed Dec. 30, 2015
Ordering was good. Have to wait until I get the order to say if time frame was good and if all the parts was included.
Reviewed Dec. 29, 2015
I had a great experience shopping with Cymax. Prompt service, good pricing and good quality product. We had our family Xmas party on the 27th and only put the desk together for my niece this morning, as with most kids she couldn't wait. Assembly was easy so she was happy in no time.
Reviewed Dec. 29, 2015
I bought a grill kit for my son this xmas. Very nice merchandise. Thanks.
Reviewed Dec. 28, 2015
Ordered AM on 23 Dec, they shipped same day and I received it on 26 Dec (Ohio to Nebraska). Very precise instructions. Read them, I missed one page and had to back track (some disassemble required because I had raw edge out on a divider). Looks very nice and just what I wanted. I could not buy pine boards, let alone build it for the price, and all finished!!
Reviewed Dec. 28, 2015
I ordered a side table from Cymax and have been so pleased with the whole experience! I ordered and the product shipped the next day. I received the product a few short days later and was pleasantly surprised that the piece is higher quality than what it looks like in pictures! I will definitely recommend Cymax and order again when shopping for home goods!
Reviewed Dec. 26, 2015
Winsome Morris coffee table - The table arrived early and in perfect condition. It's not a super quality piece of furniture, but it looks nice and was quick and easy to assemble. It was a Christmas present for my mom (she saw it on your website) and she was very happy with the table.
Reviewed Dec. 23, 2015
We were very satisfied with our purchase. The delivery was especially impressive. Our order arrived in excellent condition and earlier than expected. The wall unit had all the required pieces and the instructions were easy to understand. The only concern we had was the color was darker than we anticipated. The color was described as Cinnamon Cherry and in reality it seems more like a very dark brown.
Reviewed Dec. 22, 2015
Bistro Set - From order to delivery was amazingly fast. Product arrived in perfect condition, packed beautifully, and assembly was not rocket science IF you follow directions. All in all, I am totally satisfied. Just what I wanted. Never heard of Cymax before but they delivered.
Reviewed Dec. 22, 2015
Was enjoyable and easy to follow. Color of chairs was not comparable what was on website. Will probably keep because of the type and quality. Otherwise, product was presented as fair and accurate. Will shop more as product need arises, although furniture is not a common item for me.
Reviewed Dec. 22, 2015
I was pleased to see this item your lists and I could not believe the low, low price! Wow way to go! I will be shopping here more!
Reviewed Dec. 21, 2015
I am pleased with the transaction. I had no trouble navigating through the shopping center. The checkout was easy and the order was shipped promptly. Thank you.
Reviewed Dec. 21, 2015
No problems ordering. Shipped reasonably fast. Going to make some child happy. Package was delivered by a professional and brought to the front door. Box was in great shape. Will definitely buy from Cymax again when I get into a bind. Have a nice day.
Reviewed Dec. 21, 2015
Affordable prices and good looking products.
Reviewed Dec. 18, 2015
One of the items was defective, the rest are very good.
Reviewed Dec. 17, 2015
King storage bed - Took longer than expected to get and this is what we get. Needed to get this put together before company comes for Christmas.
Reviewed Dec. 17, 2015
Easy, smooth transaction. Purchased product online with no difficulties. This company had the best price for this product. I'm waiting for my product to be delivered now.
Updated review: Jan. 5, 2016
Cymax refunded my money in full. The package was mishandled during shipping. They were professional and resolved the problem. I will do business with them in the future.
Original Review: Dec. 17, 2015
My furniture was delivered with the main piece of the furniture broken in half. No solution, return call or return e-mail from Cymax as of 12/17/2015. Amazon did respond and notified Cymax of the defective product. Cymax is as quiet as a church mouse with zero response so far. Dissatisfied to say the least.
Reviewed Dec. 16, 2015
Abbey Oak 3 Shelf Bookcase arrived in good shape. It took only 36 hours to get from Archbald, Ohio to my door by FedEx. I already have another one like this. A good value. The bookcase is fairly easy to assemble. I suggest that a 3" to 4" x 1/2" board be attached (nails or screws) from side to side and from the bottom shelf upwards over the paper backing to provide additional support to the unit.
Reviewed Dec. 16, 2015
I find this store through a Google search. After seeing many sites for a stand-up laptop desk, this particular was a Google Trusted Store so I went with them. Very satisfied with my choice. Not only was the item priced lower than the rest, it had free shipping. The order process was a breeze and item arrived super quick. After I received the item I quickly went back to Cymax to order more items. This time there was a problem with my login/checkout so I had to call them over the phone. Talking to someone was a better experience than the online process. Very pleased!!!
Reviewed Dec. 16, 2015
So far I am still putting it together but I like the quality. It was delivered and left in the rain but, of course, that did not really hurt the item. When I finish, I think it will be a nice addition to my room.
Updated review: Dec. 31, 2015
The situation got worse before it got better; however, once it was escalated to Travis **, a mediation specialist, it was resolved to our satisfaction. My recommendation to anyone experiencing issues is to bypass the regular customer service agents (who remain anonymous and ever-changing in order, I suspect, to frustrate customers to the point of giving up on the complaint process) and contact Travis directly.
Thank you, ConsumerAffairs. Without your site and services, I'm doubtful that my situation would have been properly addressed.
Original Review: Dec. 16, 2015
My wife and I ordered the dresser set for our daughter's third birthday. We ordered two weeks in advance of her birthday. Initially, everything seemed to be going well. The price was right, the order was being processed with regular updates, a representative even gave a follow up phone call. Once the dresser was delivered, the company's ineptitude started to reveal itself. We were told to refuse delivery if the packaging was damaged. The packaging seemed fine, so we accepted the delivery. To our dismay, when I removed the packaging, we discovered a wide crack (not a hair-line crack) from the top to bottom of the front-right corner of the dresser. Without exaggeration, it looks as if someone hit that corner of the dresser with a sledgehammer.
Open and shut case for immediate replacement, right? Well, I filed the replacement request immediately with an agent over the phone. She told me I would receive a follow-up email requesting pictures. I received the email within a reasonable amount of time and uploaded the pictures immediately. I received confirmation that the pictures had been received but no updates for three days.
Yesterday, I called to check on the status of the replacement. The representative informed me that a mistake had been made and that the process essentially needed to be restarted. He acknowledged that the problem was on Cymax's end since the packaging was okay. I would think that this admission would result in an expedited response, but to the contrary, I am being told I can expect the replacement to be shipped a week from now and possibly delivered two weeks later (i.e., over a month after the order was placed).
In my mind, this is an outrage. We currently have an oversized box with damaged merchandise taking up a huge portion of our downstairs, an area that we have spent a considerable amount of time maintaining and decorating for the holidays. Cymax has offered no compensation for this consumer travesty other than a 5% credit, a pittance considering what a disaster this process has been. Rather than a credit, we would much rather have an expedited response for the removal of the damaged merchandise and delivery of the replacement.
If not for the hulking box taking over our living space, I would cancel the order and be done with Cymax forever, but it seems that the damaged piece won't be removed until the replacement arrives. I understand that merchandise sometimes doesn't arrive in its promised condition, but when that occurs, I expect the company to bend over backwards to remedy the situation. On the contrary, Cymax seems to be burying its head in the sand.
Reviewed Dec. 15, 2015
My order was shipped out quickly coming by UPS. I love the price and I will most likely use this company again.
Reviewed Dec. 15, 2015
Wonder customer service and fast delivery. I will be ordering a desk next, and possibly a corner cabinet.
Reviewed Dec. 15, 2015
My husband and I just moved into our first place together and I was looking forward to furnishing it according to my tastes. Having a newborn made it difficult for me to get out and shop around for bargains so I ended up doing most of my shopping online. Cymax had what seemed like some of the most affordable rates out there so I quickly placed an order on Dec 1. I put my husband's name on the shipping address just because I was unsure if I'd be home but the card being billed was my own and had our previous residence as the billing address.
The $1302 were cut immediately but I shortly received an email that I needed to verify the delivery address since the name was different than the one being billed. Since we had just moved there, it was difficult to find a bill with the address on it yet so I thought it would be easier to just start a new order in my name and cancel the old one. Firstly, they let this issue linger for a week until I called in with my money on hold without making any effort past one poorly worded email. The lady cancelled my old order and transferred me to go ahead and reorder it. Till this point I was still fairly satisfied and optimistic the rest should go without hiccup. I was told the purchase would take 3-4 days to ship.
I waited another week and I had gotten no shipment notice even when I tried to request one through my Cymax account which made me highly trepidatious so I called in again. And what am I told? That the product has been discontinued and I won't be receiving it. When were they going to tell me this? Would they have just kept my money indefinitely while keeping me on hold. I was told a refund would be immediately done but I wanted to speak to a manager at this point. I was told it would be better if I just wrote an email to a certain dept. but I insisted I wanted a manager. I was put on hold for quite a while before eventually being hung up on without ever getting to speak to a manager. I wanted to order from Cymax in an attempt to find a good bargain. In the end it cost me so much more in time and effort. I still don't have a sofa set for my living room.
Reviewed Dec. 15, 2015
I own my own business so if I take a day off I don't get paid. So last week I ordered a sofa, paid for it, got a delivery date of today, called my customers, explained how something came up and they would have to wait for tomorrow. Here it is 8:41 pm, still no sofa. Called the office. Office closed at 4pm. I was given a window of delivery from 7am to 9pm. Called the office to find it closed at 4pm. Not very reliable. Now they said I should take off tomorrow too. Some balls.
Reviewed Dec. 15, 2015
Great website, lots of selections and superb pricing. I liked that the checkout process is linked to your Amazon account.
Reviewed Dec. 14, 2015
When I prepared for a recent move I had to make a purchase which seemed unusual and potentially daunting. The house I was moving into had no closet in the master bedroom and I needed an armoire -- something I thought had gone out with high button shoes! My web search quickly led me to Cymax, a site with which I had previously been unfamiliar. There I found dozens of choices at reasonable prices and an excellent delivery schedule. In fact, I found all sorts of items on Cymax that make me believe the site will be one of my first destinations for online shopping. While I have not yet received my purchase I am confident I will be satisfied.
Reviewed Dec. 14, 2015
So far the process has been pretty simple and straightforward. It was a little unclear at first who Cymax was since I thought I was ordering from the Sauder Furniture website, but now I understand that Cymax is the distributor for multiple companies online. The item I ordered is still in transit and I have not yet received it, but I am expecting/hoping the transaction completes without complication.
Reviewed Dec. 14, 2015
Cymax sold me chairs and a table they claim they had online in their own website and sent me invalid tracking number and charged me. They are blaming "the manufacturer", talk about accountability. Now I am filing a claim with Visa. Do not sell items you do not have. People could care less about "manufacturer". If you advertise a product in your website be accountable, you ignorant.
Reviewed Dec. 12, 2015
The item arrived okay and we didn't have to wait very long after ordering it. We had been hunting for a particular piece of furniture for a difficult spot in our decor and this fit the bill perfectly. There are quite a lot of parts to put together but we laid them out and organized them. My boy and I had it all together in a couple of hours.
Updated review: Feb. 3, 2016
Update on my purchase. Many thanks to Travis for never giving up and helping me to get a re-shipment. I'm very happy with the product. This was a manufacturer error and had nothing to do with Cymax itself. Thanks again to Cymax and Travis for resolving this issue.
Original Review: Dec. 11, 2015
I purchased two end tables and a coffee table from this company. After putting together the product I realized that the slats on the sides of the tables were too short. They just fall out. I took a picture and sent it to Cymax. I received an email that I would get replacement slats. I waited 5 weeks and nothing. Since then I've been getting the runaround. Nobody can tell me what's happening with my order. Every time I call I'm put on hold only to have someone tell me they will call me back and I never receive a call or email. They already have my money and they don't care what happens after that. I'm left with a product that's incomplete. If this was a cheap product I would let it go but it cost me $2200. It's been 3 months since I placed the original order. This is the worst company I have ever seen. They do not care about their customers. DO NOT WASTE YOUR HARD EARNED MONEY!! YOU WILL REGRET IT LATER!!
Reviewed Dec. 10, 2015
Ordering was easy, called for help because I thought it was ordered more than once. The help line checked and was very helpful and polite. The cabinet is great and not cheap looking. I love it. The price was the best out there, I searched for three months to find exactly what I want and found it at cymax.
Reviewed Dec. 9, 2015
The cabinet style is perfect and it seems to be made well even though it is pressed wood (which it did not say so in the description). BUT the finish seems to be some sort of thin paper that just peels off easy. I used a magic marker to hide some of the damage but for something that is made like this you would think the finish would be better.
Reviewed Dec. 9, 2015
Received headboard today and opened it, check out all the parts. It is such a beautiful color and the pieces are sturdy. All the parts are accounted for and I cannot wait to put it together. It is a surprise gift for my mother!
Reviewed Dec. 8, 2015
Item was shipped in due time. Putting the stand together was difficult as some parts did not fit as they should have. The item was broken upon receipt. The broken parts were not in the box, leading me to believe the item was broken when shipped.
Reviewed Dec. 8, 2015
The bench is a beautiful piece of furniture, easy to assemble and the price was less than any local stores. The desk was exactly what we needed, sturdy, good sized and inexpensive.
Reviewed Dec. 8, 2015
We, my wife and I just our first brand new house last year. We had no furniture and my wife being a college professor and deaf teaches sign language. We needed a bookcase for her books and we bought the same one we just purchased. Now my wife has more books, etc. so we decided to purchase another bookcase just like the one we have now. It does the job we needed. Great product!
Reviewed Dec. 8, 2015
This item I bought is a piece of junk. The reviews stated it was a good product. I believe they are false reviews. It's very unstable. Does not feel solid at all. Drawers do not slide smoothly. It slides on wood to wood. No rail glides. I ordered 2 dressers. I wish I ordered 1 so I can cut my losses. Return policy is trash. The site isn't allowing me to leave my own review.
Reviewed Dec. 7, 2015
We needed a unit for our living room but didn't want to spend more than $100. Cymax delivered quickly and the unit was easy to put together. I did it alone in about an hour with minimal complications. The unit came with a pen to touch up scratches but so far I haven't needed to use it. I recommend for people with smaller spaces!
Reviewed Dec. 7, 2015
When I called the rep was extremely helpful. He even found me exactly what I wanted. He saved me money.
Reviewed Dec. 6, 2015
CYMAX came through in all aspects from beginning to end. Great web-site experience! Very detailed images and breakdown of item details! Arrived on time! I've already been recommending this site to others.
Reviewed Dec. 6, 2015
Nice color. Description and instructions said item would be delivered assembled and shipping company would call to arrange delivery. Item was delivered without notice and disassembled. Assembly was difficult and took a long time.
Reviewed Dec. 6, 2015
The dresser was in a nice shape and look goods in my kids bedroom. I also had the matching beds bought earlier. The price is good, assembly is little time consuming but was easy to assemble. Overall, good dresser with very good price.
Reviewed Dec. 3, 2015
Placed an order on 11/20/15. Ordered one item and got another for free. Cymax webs informed me that I will have the tracking number between 3 to 5 days. After 10 days, I call Cymax customer service every day and they know nothing. Instead contacting with the manufacturer, they make stories. Ashame. Nobody knows what is going on. Yesterday, my neighbor brought me the free item. It was left by my neighbor's door. And now is the funniest situation and a very unprofessional. Just got tracking number for the item which I already got. I did called back to this woman who emailed me this number. I am on this world for some time and never experience such a RUDE respond. Please, check this company up.
Updated review: Jan. 14, 2016
After my review was published, I received a telephone call from Mediation Specialist Travis ** at Cymax to see how my issues could be resolved. After a couple of phone calls and emails, I can confirm that all of my issues were resolved and the appropriate credit to my credit card is in processing. Sadly, it took making a review like this to get their attention.
Original Review: Dec. 3, 2015
I chose Cymax based on it being a Google Trusted Site and another positive recommendation. I should have researched further because the customer experience has been negative. I've done business with other companies like Cymax and have had a favorable experience. I ordered 7 items for over $3K from Cymax. Of the 7 items, 3 arrived undamaged (2 Hooker end tables and 1 Modus Furniture bedroom nightstand). The Modus bed that was shipped was not the one I ordered and I refused that bed. The Modus media chest and one nightstand were damaged (drawers separated and broken, and the nightstand cracked). I received a replacement for the damaged nightstand and one of its drawers were broken and more cracks in the wood.
It took over 2 weeks for Cymax to order another bed. I'm still waiting for them to deal with the media chest. And the replacement for the second damaged nightstand is also pending. They seem overwhelmed and uninformed. I call and get no answers, get cut-off, and they refuse to let me speak with supervisors or the "escalations department". The website is not functional, I cannot upload photos of damage that way, and there's very little information available on my situation. I receive emails from them periodically that ask for more information or information that I've already provided including photos. I did receive a refund on the least expensive item which arrived in damaged condition (another end table). That's really the only satisfactory dealing that I've had so far.
In the meantime, I will need to pay my credit card soon for the furniture that I've purchased but do not have in my possession or is serviceable. I realize that Cymax is dependent upon the furniture companies that it partners with and I was hesitant to take to the internet to air this problem, but I feel like I've given Cymax more than enough opportunities to make this right. My next step is to address it with my credit card company. With the holidays upon us, I have out of state plans and won't be available to receive shipments much longer in December.
Reviewed Dec. 2, 2015
Office chair - Delighted with quality of product & ease of assembly. Received in 2 business days!
Reviewed Dec. 1, 2015
My first experience was a positive one. Product was as described on the website and delivery was on time. I also like the flexibility of using my Amazon credit card for purchases.
Reviewed Dec. 1, 2015
Included many great options to choose from with fair prices which made it easy to decided and place order. Happy with customer service when had questions.
Reviewed Nov. 30, 2015
I Googled TV stands, and several choices came up. I chose to purchase my stand from Cymax because they had the exact one that I was looking for. The furniture in my living room is cherry wood, and this stand was cherry. It was just the right width to fit into the space where I needed it to go. I also liked the two closed shelves besides the open ones to accommodate my electronics. The stand arrived several days before promised and was securely packed to avoid any possible damage. I would be happy to purchase again from Cymax.
Reviewed Nov. 30, 2015
The Back Bay nightstand is a great addition in our bedroom. We purchased 2 and the order process was very simple. The assembly directions were well written and the nightstands look really good with our lowered bed. I plan on purchasing the matching dresser.
Reviewed Nov. 24, 2015
I have recently purchased a KidKraft table and chair set from Cymax. After carefully researching the best price, service, and reliability from both internet sites and local furniture stores, Cymax was selected as the best in all my criteria for making the purchase. I was impressed with 2 day free shipping and no sales tax. The product arrived on time and in tip top shape and so I am very pleased with this purchase.
Reviewed Nov. 24, 2015
I was impressed with the vast selection of beds. Located one to fit my needs and waiting for it to arrive. I trust that the positive experience thus far will continue thru the assembly and should there be a problem that it will be resolved.
Reviewed Nov. 24, 2015
Cymax has so many great styles of furniture that you can't find anywhere else, and prices are very good!
Reviewed Nov. 24, 2015
Sauder Palladia Full/Queen Panel Headboard Select in Cherry - This is a beautiful and very reasonable priced headboard. It gave an elegant touch to my bedroom.
Reviewed Nov. 23, 2015
I was able to get the item for less money than other sites and the shipping was very fast.
Reviewed Nov. 23, 2015
Parts missing. Had to call back and they are FedEx them but should be here tomorrow. Bad thing is... on my living room floor 3/4 put together. Wanted to paint my living room. Sadly can't until put together. If I move it, it could damage it cause all holding it together are cams.
Reviewed Nov. 23, 2015
I found the online ordering experience easy and user-friendly. I could get a clear picture and description of the bed/headboard I was ordering as well as what appeared to be authentic customer reviews. The reviews were helpful as the few customers that had minor problems with their orders also described how they successfully worked with Cymax to resolve the issue. Although the bed has not yet arrived we have been notified that it was shipped and on the way. Looking forward to putting it together for our grandson.
Reviewed Nov. 23, 2015
Overall the stand was okay except one corner of one of the panels was chipped off. Fortunately that piece went to the back. Also the manufacturer made putting on the door very difficult. The way you attached it was after it was all put together and you're working inside a small space while trying to hold the door level and screw it in.
Reviewed Nov. 23, 2015
The cabinet I purchased is very unsteady. We cannot even slide it along the floor or it will fall apart. It must be gently lifted. Very unhappy with the overall quality of this unit. The tiny nails holding the cardboard back on are what is holding this unit together in all honesty. Also, the trim piece arrived damaged and one of the doors has a scratch all the way across the front of it. The wooden pieces were not labeled, so it was very difficult to put the item together.
Reviewed Nov. 23, 2015
I bought some bar stools and am very happy with my purchase. The bar stools are good quality and at the right price.
Reviewed Nov. 19, 2015
Loved the easy to browse website and ease of ordering!!
Reviewed Nov. 19, 2015
After doing some research online for a case of Real Flame Gel Fuel I found that Cymax had the best deal. They were flawless, with a seamless online purchase, quick delivery, no issues, best price, and free shipping. Not the first time I've used Cymax and won't be the last.
Reviewed Nov. 19, 2015
When my package was delivered the box was torn in several places, the wood exposed. If the box is in such bad shape I am afraid the product is damaged and will not fit together properly. A piece of the wood is damaged, that can be seen through one of the torn holes in the box. I do not want this product. I would like it picked up and replace and no cost to me. It has not be taken out of the box.
Reviewed Nov. 19, 2015
Shelves - I have not received them yet but order was processed and shipped very quickly. Anxiously awaiting its arrival.
Reviewed Nov. 19, 2015
Sauder Microwave cabinet. Nice piece of furniture and went together fairly well. I received it in 3 days. Excellent service.
Reviewed Nov. 18, 2015
Will receive full side bed tom. I'm happy with the fast service and economical price. Look forward to future business with you.
Reviewed Nov. 18, 2015
Chest of drawers - Haven't received it yet... Wonder what happened. Please find out and let me know when to expect it.
Reviewed Nov. 18, 2015
I ordered a sleeper Sofa on October 4th and was guaranteed the item on October 22nd. The item is still not here, it is November 18th, and it is still not here. Also, it was supposed to be delivered to my house today, with a 4-hour span that has to be signed for. I am a teacher and already took off the afternoon in order to receive my product. This obviously cost me half of a personal day. Then, when the shipping company called, they said that my order did not make it onto the truck. So, since they only deliver every other week, it will not get to me for another 2 weeks. I had originally had ordered this through Sears and they would not do anything about expediting the shipping. There is no ramification for any of this. Again, I order this on the assumption that it was going to be here so that guest had a bed to sleep on.
Reviewed Nov. 18, 2015
Ordering was easy on the website and shipping was very fast. There was a damaged part in my order but I called their service department and they had a replacement part shipped out right away. Great customer service.
Reviewed Nov. 18, 2015
Shopping at Cymax.com was easy! Lots of merchandise, types and styles at great prices. My purchase arrived timely and in excellent condition. Phone support was also very helpful. They were friendly and I didn't have to wait on hold to speak to anyone.
Reviewed Nov. 18, 2015
The items were just as expected, price was excellent and they arrived very quickly.
Reviewed Nov. 17, 2015
October 24 2015 I placed an order. Good price. Great. I live in Los Angeles, item is being shipped from NY by FedEx. October 26 2015, item shipped. November 11, 2015. Item still had not arrived. No update from Cymax. No update from Fedex. Finally, I get a call on my cell phone from a lady in Tennessee. She received my package. I was flabbergasted how that could be. I checked the Fedex number I was provided. Sure enough... the package made it all the way to California to Pacoima, which is about a 35 to 45 minute drive from my home. Then the tracking showed it next to be in Arizona, then in Oklahoma, then got delivered in Tennessee!
I called customer service several times. Got disconnected twice while put on hold. Finally after about the 3rd or 4th call, someone (sounded like somewhere in Philippines) at a call center, told me that I would get the item soon. They would send a new one out and email me confirmation and new FedEx tracking number. Needless to say. Nothing happened until today (17 November). November 17 2015, I call customer service on the phone because after 3 emails in a week to customer service going unanswered was unacceptable. Today someone in B.C. Canada answers (customer service) and said the item was never re-shipped and there was no tracking number to give me.
She had to put me on hold and contact a supervisor who approved a new one to be sent out. However, it would take up to 3 days for the item to be shipped out, then another 5 business days before I would receive it. So I have to wait at least another 8 days (not including the weekend days) to get the item. I have had to do all the legwork, calling, emails etc. They can only say I understand how frustrating this is. Not once an apology was made. I SO FAR CANNOT RECOMMEND THIS COMPANY (CYMAX) AT ALL!! How's that for a review?
Reviewed Nov. 13, 2015
My son loved this bed when we went shopping online. Glad we bought it - it's pretty much exactly how it appears online - and he loves it. Putting it together wasn't as easy as the reviewers had suggested, but we did take our time and our 6-year old insisted on helping! Closer to the end of the installation, we noticed we were missing a couple of hardware pieces (nuts), but thankfully they were easily replaceable. Hoping this lasts... at least through High school!
Reviewed Nov. 13, 2015
I received a damaged TV stand which is not the problem. The problem is dealing with the worst customer service I have ever dealt with. I put it in on Friday last week and they just said they let the manufacture know. I have yet to hear back. I have called them and they won't help me at all. I have been trying to unbox all of my equipment for 2 weeks now and can't do anything. I have nobody I can talk to and frustrated beyond belief. I bet if do send me a replacement part it will be at least a week before it comes to me. Also they want me to save the giant box that takes up half my hallway that I couldn't deal with anymore so I had to finally throw it out.
Reviewed Nov. 7, 2015
The only reason there are not 5 stars is that the spacer pieces for the towel bar are missing.. Otherwise we were very happy with the cart.
Updated review: Jan. 22, 2016
Resolved. The guy took care of the issue and now everything is fine.
Original Review: Nov. 6, 2015
Sent wrong table, want pictures of it, don't believe me. Cannot send back because I destroyed box it came in. I want the correct end table but they have to go through a long process before that might happen. There was no one there that could help this problem, so I have a product that I didn't order to look at for a long time as it looks. Looking for a easy solution. Please help.
Reviewed Nov. 6, 2015
Sauder Beginnings 3 Piece Coffee Table Set in Cinnamon Cherry - I was VERY excited about my purchase... However, after 2 weeks of my purchase the material that's covering the table leg started to peel... I'm so disappointed. 09/11/2015 ACH Transaction - CYMAX STORES USA IAT PAYPAL ACH Debit -$76.97
Reviewed Nov. 6, 2015
I was very pleased with the color. My husband has put together a lot of pieces of furniture for our children when they went to school so I thought this would be easy for him. It took him three evenings (about 2 hours each evening) to put it together. What I wasn't happy with was the fact that the back piece had the laminate cracked right down the middle. The partial board is fine so structurally it was still OK and if my husband hadn't cut the box up for recycling I would have returned it. I plan to put it up against a wall so at least it won't be seen but who wants to purchase a new item and get it damaged?
Reviewed Nov. 5, 2015
I've purchased from you in the past!! Always thrilled with your service! Very prompt and quick! Thanks.
Reviewed Nov. 5, 2015
The media cabinet came in and was awesome! Better than I expected! The directions to assemble were easy to understand and everything fits nicely together.
Reviewed Nov. 5, 2015
Very easy to assemble, last year I bought two twin beds and one headboard and just now got around to assemble the one headboard and install on the bed that looked so good. I ordered a second and installed today and got yesterday. Took less than two hours from start to finish. But I always go one step further - on furniture like that I use wood glue in every contact joint. One time that type of furniture use to come with glue to strengthen the structure. Be nice to include a wood glue with your products.
Reviewed Nov. 4, 2015
Love it! The item came extremely fast! Haven't put it together yet.
Reviewed Nov. 4, 2015
Nice solid headboard, the quality of the headboard far exceeded my expectation for the low price that it sold for. If you bought headboard at furniture store you would pay at least double. The shipping was fast and the tracking information kept you informed on a daily basis as to when your shipment would arrive. I would recommend this company and will definitely buy from them again.
Reviewed Nov. 4, 2015
I ordered two chairs at a very good price, have not received them yet but feel comfortable with purchase. Had great luck in the past with CYMAX.
Reviewed Nov. 4, 2015
I bought some replacement furniture for my daughter's birthday from Cymax. The shopping experience was great - lots of selection, fair prices, easy checkout. One of the items was slightly damaged in shipping, but not enough to warrant changing anything. The quality of the furniture is not great. I don't expect it to last a long time, but "you get what you pay for".
Reviewed Oct. 28, 2015
My daughter absolutely loves this dresser. I was able to assemble this unit by myself however it took 10 hours. The wood that is used is plywood which I normally do not like because plywood can look cheap and not sturdy however this dresser does not look cheap in person and is pretty strong. Just beware of the piece that goes in the back of the dresser. It's not a piece of wood but a flimsy piece of cardboard and has to be hammered in well for the dresser to be sturdy. Over all this is a good dresser for the price.
Reviewed Oct. 28, 2015
I have received my items on a timely basis and am delighted. Headboard for twin bed is just what I wanted and Looks great.
Reviewed Oct. 26, 2015
Very pleased with the quality, great instructions and Customer Service!! Thank You!!
Reviewed Oct. 26, 2015
Product arrived promptly and in good condition, assembly was easy and the quality was good. For price, value and easy to do business I would recommend these folks.
Reviewed Oct. 26, 2015
I wanted a tufted upholstered headboard for my new king sized bed and found that everywhere I looked, they were too expensive. A friend told me to look on Cymax's website because they have awesome sales and sure enough, I found one for under $200! I ordered it but had reservations about what the quality would be like since it cost so much less than the others I had looked at. When it arrived I was pleasantly surprised! The headboard's frame is sturdy and the material is not thin or flimsy. Overall it is very well constructed / put together. The color is a dark tan and though it suits my needs very well, the back is not very plump. There is padding, just not as thick as some. A great item for the price!
Reviewed Oct. 26, 2015
First was delivery late, I have to give tip or put in place where I won't. Quality very poor.
Reviewed Oct. 25, 2015
Item exactly as described. Good value. Very pleased.
Reviewed Oct. 24, 2015
Chair arrived damaged, no packing slip, no return info. Worst online experience ever!
Reviewed Oct. 22, 2015
We received a damaged item which I did not take possession of. When I called customer service their attitude was "too bad so sad." Uhm, okay. I asked to speak to a manager and waited on hold for 20 minutes and no one ever came to the phone. I called back and spoke with customer service and got a young man named Kevin whom I had a nice conversation with the day previously so I was confused by his bad attitude. So I decided to cancel a new order I had made the day previously.
When I spoke to someone else the next day they confirmed the order had not gone out yet and when I asked when I would be getting a refund, he said he did not know. This was the customer service department. I asked to speak to the department that issues refunds and waited on hold for 30 minutes and no one ever came to the phone. So now I have to go through my bank to have them refund the money. These people are terrible and you are only a nuisance to them.
Reviewed Oct. 21, 2015
The headboard is beautiful. The online picture is accurate. I am very happy with Cymax and their product. Their associates are friendly and informative.
Reviewed Oct. 20, 2015
Purchasing over the website is very simple and easy. Great pictures and descriptions. This is my 2nd large furniture purchase so the no tax and free shipping saves a ton!
Reviewed Oct. 20, 2015
I am enjoying the finished product, but it was a real hassle to put together. There were many steps, and it took me several hours to put together. The instructions could have been clearer so as to prevent the mistakes I made which led to my need to redo steps. Once finished, it is a very attractive and functional table. I like having the room for storage, and the lift is quite convenient.
Reviewed Oct. 19, 2015
BUYERS BEWARE: My mother, myself, and my daughter, all looked in the sales section, of the dining room sets in the CYMAX STORE FURNITURE SECTION. There we saw a set that was the same set that I have. All of us read it. It said a 6 piece dining set, a table, 4 chairs, and a bench, for $103.98. So of course we ordered it. Well we received it shortly after, a bench. I then got back online to see when the rest was to be shipped out, and I did not see any more items to be shipped out. This was about 5 days after ordering it, when we received it. When I saw there was nothing else, I called and could NOT get through to customer service, and it stated that all complaints, and or returns, must be done by mail. I decided to try to call again. I finally had the privilege to speak to a real person.
I had explained what we saw to the lady, and what it shows now is not the same thing, nor showcased in even the same fashion. It was NO LONGER IN THE SALES AREA!!! I explained we wanted a full return, we were extremely dissatisfied. She said she would send it to, the complaint dept, and I would receive an E-MAIL in about 2 days, on the decision of whether or not, this would be accepted for a full return. And if so instructions on where, and how to return it would be in the e-mail. I received the confirmation, that they would accept the return, BUT the catch is, even though we explained this was not our fault, we did not read it wrong, not 3 people, it was advertised incorrectly, and what their conditions were, was not right. They charged her $20.79 for them to restock it, (TO PUT IT ON A SHELF). Then the item is so heavy, about another $20.00, to ship it back, then she would be reimbursed.
Now she spent $103.98, minus about, $45.00. She just blew $50.00 when you add in the gas, for absolutely NOTHING but a huge hassle. I called to talk to a supervisor, and Matt, tried to talk circles around me, thinking I would just cower away!!! Wrong, I am contacting the Better Business Bureau. I asked Matt if he realized there was a complaint site about CYMAX. His answer, very casually was, "Yes I am aware of it." I told him "I wish I would have seen this, before I ordered. I NEVER WOULD HAVE HAD MY POOR ELDERLY MOM, GET TAKEN ADVANTAGE OF, like so many others!!!" Well buyers again BEWARE, BEWARE, BEWARE!!! (SHAME ON YOU CYMAX!) Oh Matt's response was, "We deal with thousands of orders a day. We can't make everyone happy!!" GREAT MANAGEMENT SKILLS CYMAX!!!
Reviewed Oct. 19, 2015
I made my first purchase with Cymax less than a week ago. I couldn't believe the scope of product choices and price points. I found what I was looking for in very little time and was finished processing my order in a matter of minutes. I will return to this website!
Reviewed Oct. 19, 2015
I found they had great quality at a great price.
Reviewed Oct. 19, 2015
Very easy to order and staff was very helpful! Did not receive an e-mail for my order that was placed so called the office and within a short time I did receive my e-mail with the information that was needed. If I had any further questions I was told to call back and someone would assist me.
Reviewed Oct. 18, 2015
I am very pleased with this desk, just the right amount of space, was extremely easy to put together, just a rubber mallet. Took me all of ten minutes for assembly and very sturdy. I have a 27 in. all in one PC on it with plenty of space, would definitely recommend. For the price you can't go wrong.
Reviewed Oct. 16, 2015
White Office Chair - Very strong and sturdy and comfortable product... Nice upholstery and quality.
Reviewed Oct. 15, 2015
At the recommendation of a friend, we picked this cabinet. Delivery was smooth at no additional cost; assembly was a breeze (hinges are always tough); the finished product stood majestic in our kitchen. We are satisfied customers!
Reviewed Oct. 13, 2015
I received my dresser and upon opening it found that it was damaged. When I called to make a return the man was very condescending. I told him the issue and that I would like it to be picked up. I'm guessing it weighs well over 150 lbs. He said we need a picture and then needs to be repackaged after I already repackaged it. I let him know that and he said I needed to unpack it and send a picture. I told him I am 110 lbs and unable to move it alone. He said "how hard is it to move it and take a picture with a smartphone?" Again I told him I was small and do not have help and what if I don't have a smartphone? Then what? VERY, VERY RUDE! VERY CONDESCENDING and will never buy from them again! NEVER! And, advice you not to because God forbid if it needs to be returned. Seems rather liable to ask a person to move something much heavier than the person.
Reviewed Oct. 13, 2015
Needed a new frame to convert from full size to queen. Product is excellent!!! Very stable and easy to put together. Very pleased with it and my experience through the entire process. Thanks and will shop again with you soon.
Reviewed Oct. 12, 2015
Purchased a simple computer workstation for use as a computer desk, and the purchase process went easily, had no issues navigating the website. As far as the product quality is concerned, it is scheduled to arrive tomorrow, so I don't know yet.
Reviewed Oct. 12, 2015
The Product Quality is excellent and customer service is very awesome.
Reviewed Oct. 12, 2015
Website is nice, quick, easy navigated. Made the purchase on 10/10/2015 but no tracking info on UPS yet.
Reviewed Oct. 12, 2015
Very pleased with the item which arrived on schedule & undamaged. Assembly was simple & the finish product was exactly what we had hoped for.
Reviewed Oct. 12, 2015
I am a full-time college student with very little work space in my apartment. The folding table I ordered was just what I need to organize my working space. I now have a space to put my computer, printer, and plenty of room to study, and my order was delivered within 2 days. Thank you so much, Cymax.
Reviewed Oct. 9, 2015
I purchased the crib as a gift for a family member. They received the crib in excellent condition with the toddler and bed rails included. They are really happy with the crib stating, "It is perfect." Thank you Cymax.
Reviewed Oct. 6, 2015
Your produce is great but I didn't know I had to build it. That is the only negative I've encountered. The prices are great.
Cymax Stores USA Company Information
- Company Name:
- Cymax Stores USA
- Company Type:
- Private
- Year Founded:
- 2004
- Address:
- Unit 310, 4170 Stillcreek Drive
- City:
- Burnaby
- State/Province:
- BC
- Postal Code:
- V5C6C6
- Country:
- Canada
- Website:
- www.cymax.com
