Cymax Stores USA Reviews

Placed an order at 10pm, cancelled at 10am the next morning. Received a notification that FedEx picked up the package at 7pm that day, and it arrived at the FedEx facility at 9pm. They contacted me and offered me a 10% discount if I would take it anyway, which I refused, or I had the option to start the returns process. I e-mailed 5 times over the next 20 days and received no response. I disputed the charge with my credit card company. The dispute was not resolved in my favor, which allowed me to see the information provided by HomeSquare. Someone named Jose ** provided information to my credit card company which included lies about the dates on which I contacted them and lies about them providing me with a pre-paid label for me to return the merchandise for a full refund. I will never deal with this company again.

This company is horrible!! I ordered a table and chairs. 2 days after my order I received an email that the product had shipped. I contacted the carrier to track my order to be informed that they tried to pick up my order but Cymax did not release it to them. It is now a month later and I still have not recieved my order and neither has the carrier. I tried to contact customer service at Cymax and they only communicate via email. Multiple emails sent by me but still no response, so I have no idea where my shipment is!

Purchased high end wicker ($1600) patio set with aluminum frame. Order arrived a month late. Table arrived damaged. Within first month three legs broke off sectional couch. Cymax refused to replace table. The frame and legs rusted shortly after breaking. Turns out the tack welds failed. The frame is actually powder coated steel. Cymax refused to accept a return because I could not repack in original shipping boxes. Purchased on Amazon. They refused to honor their A-Z refund policy. Can you say fraud.

I order barstools, 2 separate orders, a total of 5 barstools in February 2019. None of them work and I have been e-mailing since March 1, 2019. I did not receive an acknowledgment of my first e-mail. On March 4, 2019, I called the number for sales so that I could at least speak to a person. I was told it takes 5-7 business days but I would be contacted. I e-mailed again on March 11 basically begging for assistance. I emailed again tonight. I am 2 time zones away and it is hard to connect by phone but I will try calling sales again tomorrow. After reading reviews on customer service, I fear that I will not hear from anyone until the time for returns has passed. I will lose more than $500 from this experience. I will not be ordering again.

Ordered a hurricane candle holder. Paid extra for faster shipping. Then was told the day before arriving that they are contacting the manufacturer to see where it is. So I order from them, for them to get it from the manufacturer and to pay extra for shipping when they never had the item to begin with?

I ordered an end table online and after inputting my method of payment I received an error message saying payment couldn’t be processed. So I used another card and received the same error message. But when I checked my accounts both posted with payments. When I called customer service they insisted that they had no payment whatsoever, we’re incredibly rude, insisted I had bent a sofa from them (which I didn’t) then hung up on me. The WORST racket ever.

The six Flash Furniture chairs I ordered from CYMAX were delivered February 14th as expected. They were packaged together on a pallet, with NO carton damage. No chair damage either. We are extremely pleased with the Big & Tall Leather Swivel Office Chairs in Black!!! From what I understand, they were pretty easy to put together, There were no missing parts and the directions were clear. The chairs are really comfortable and have all the various options we were looking for, especially the back recline.

I purchased an ottoman where Cymax was the seller of an Abbyson Frankfurt Flip-Top Ottoman. I take receipt. I missed a 30 day window to return, but I ordered while my home was being remodeled and kept it in a safe dry place till I could open it when it would not be damaged. It's beautiful furniture, but it does not work with the couch we have. I asked to return it and have gotten nothing back other than it's 30 days and that's it. It was open for 2 hours. I offered to pay a restocking fee and the return shipping. No live contact, "We don't care." That's it. "Can't help you."

I placed an order on 11/26/18 for a bed which was back ordered til Dec 20th. I did mind waiting since it was a great price and was not in stock anywhere else. I received an email saying it was going to get pushed back 'til Jan 4th. No big deal. Again got an email around Jan 20th saying it was going to get pushed back once again. I went and contacted their customer service email which is the only option since there is no phone support. I waited 4 days for a response which stated they had no idea when they would be getting this item in stock and I could either wait or cancel order. I decided to just wait it out.

If you have a customer service inquiry they will only handle via email even if you order directly through them. They are unresponsive to emails. Order placed 12/11. Not yet released to shipping company almost 1 month later. When emailed requesting status was advised to contact the shipping carrier. Shipping carrier had no idea why we were told to contact them as the item has not been released to them to ship. Shipping company has reached out 3 times to Cymax for status and they cannot get a status as well. Do not recommend.

Ordered new bedroom furniture from Cymax 11/20; NO delivery tracking communication AT ALL, received 12/18. Mirror is severely smashed and Cymax will not respond to requests for replacement. Shipping company does not deal with damage and only allows 15 days to report. Should have heeded the warnings on ConsumerAffairs! Don't be fooled by Cymax. Buy locally; you'll be a LOT happier.

This company is horrible! They offer free shipping because they have no idea when your items will ship, I placed an order on Dec 23rd and shipping was estimated to ship between Dec 24th-26th. They charged me immediately then emailed me on the 27th advising items still haven't shipped and they would let me know when they do. They refunded my card and in the mean time found the same exact products on a different site that was cheaper and my items have already arrived or on their way after I cancelled my order with Cymax. In the meantime, they charged my card AGAIN then emailed saying my order had been cancelled and expect a refund within 7-10 days. Will never shop this site again! Horrible service and deceiving shipment details are provided. Do yourself a favor and shop somewhere else!

Table arrived in early August badly damaged. The box had been previously damaged and taped back up. Requested return. Never heard back on return pick up. One day 5 months later FedEx shows up for a pick up, could not tell me who or what. Completely forgot the defective table was sitting in my garage. Got a nasty email from Cymax after hearing nothing for 5 months that I refused pick up. Told them a return pick up date since I would be out of town. Well FedEx came while I was gone. What a hassle dealing with Cymax!

I ordered a console table which was delivered with damage on the corner and top of table. After jumping through hoops to return the defective item I find out that they NEVER received my return, even though I have a tracking number from UPS which even gives the precise date, time, dock the item was delivered to AND the gentleman named, Ahmad, whom signed for the package at their facility. I called the 1-800 number provided on their site only to find that the only way to have communication with this company is by email.

39 days to deliver a desk and during the whole process I wasn't given any updates or tracking information. They are very difficult to get ahold of and customer service is terrible. Stay away from Cymax!

I bought a filing cabinet. In person the color seemed off and it was very flimsy. I wanted to return it. It was not damaged in any way. Back and forth for weeks. Well me emailing them mostly. For every 5 emails to them I would get 1 back saying sorry. I asked for this to be escalated to a manager. They completely ignored my request. After multiple emails from me They said the manufacturer return time frame had expired. To which I told them they did on purpose. Wasted time until I could no longer return. They have cost me money, time and added lots of stress. The product I bought was horrible in quality and the customer service was one of the worst I have ever experienced in my life. Beware. Do not buy from this company.

I ordered furniture from Cymax. It arrived defective. After many emails, I had to pay for return shipping and a restocking fee in order to get half of my $709 back. This was a horrible, and expensive, experience.

I purchased a patio set for my house 3 months ago. All customer service is done by email and they take a week to reply. And what do they do? Well... nothing at all. I don't know how this business is still running.

We ended up getting an invoice from a carrier and they said that Freight Club (Cymax) was past due and would not deliver unless we paid collect. The rate was 4x higher so we cancelled the order with Cymax/Freight Club/Walmart. This company seems to be on the outs and with all the negative reviews, please do not trust them. Horrible customer service and they never respond to emails. Walmart should not be advertising them at all. It may be that they are crumbling anyway but do not trust this company!

Customer service is the worst and no refund! My order was scheduled for June 7, didn’t receive until July 24! Had to call and bug them to track the order down, it gets worst, the order was incomplete, missing assembly parts! So now I have a table with no legs propped against my wall, taking up my dining room! Emailed several times to try to have parts shipped, but Cymax just ignores emails. And Amazon is no help. For something that cost so much.

I bought a end table on their website. They have a phone number on the home page. I needed to cancel the order. Phone number is for NEW orders only. Existing orders must be done by email. Long story short, they shipped the table before answering my email and then said, "Oh Well".

I purchased bowery hill twin metal daybed through Walmart.com unaware that purchase was through 3rd party. After over 30-35 days, bed started to bend inwards. I contacted Walmart and they stated I needed to go through Walmart.com. I then contacted Walmart.com and they stated I would get email with instructions on how to return the bed. I receive an email 1 week later stating I needed to call back. I called and they connected me to the 3rd party vendor Cymax Stores who has horrible customer service! They stated I had gone over the 30 day limit and I could not return bed.

Ordered 3 kitchen stools. Immediately after assembling, one leg cracked and had to be replaced. Cymax washed their hands, and pushed the replacement fulfillment back to the manufacturer. Within three weeks, another leg on a second stool cracked in exactly the same spot. The manufacturer replaced this as well. However, we pointed to an obvious structural defect, which the manufacturer essentially acknowledged. When we asked to return the stools and get a refund, Cymax totally washed their hands of the matter. Luckily, we had paid using Amazon Pay, which contacted Cymax and suggested they needed to make it right with their "mutual customer". Never heard a word from Cymax. They went completely silent. This company cannot be trusted to stand behind what they sell. Suggest you buy elsewhere.

Where do I even begin? This place is everything customer service should not be. THIS PLACE IS A SCAM. I am certain that they stay in business because customers either do not receive their furniture or it is shipped damaged and they charge you half when you are mad about their mistake. People don't want to deal with the hassle and take what they can get and the company profits without having to do anything except upset customers. In addition the number of companies involved for one order is absurd.

HORRIFYING - PLEASE DO NOT ORDER FROM HERE!!! The stock photos & reviews they show on their site are fake. If you order from here they will send you something that looks nothing like what you order, and that weighs double what they advertise (and then blame the manufacturer). There is also NO NUMBER TO CALL, the only way you can get in contact with them is through email (and it takes 5 business days to even get a response out of them). Insanely unprofessional, rude, and embarrassing. I attached the image of what they were selling on their site versus what should have actually been delivered versus what I got - what a joke.

Ordered 2 TV consoles. One is perfect, the other has a door that does not close. I have sent e-mails. Got 1 response that they needed more info. That was 2 weeks ago. They do not take phone calls! I wish I had seen these reviews prior to ordering. I would never ordered from this company. The replacement part is labeled “G”.

I ordered an entertainment center, I received it, package was partially open, 75% of contents were broken, tried to call Cymax to no avail, emailed them, no answer, I am out nearly $400.00 dollars, I will never order from Cymax again.

A desk was ordered on 1/8 with their company. I went through a lot of time and effort with the salesmen to make sure the size and color were exactly what I wanted. When it arrived it was in a million pieces to put together. Once it was put together and brought to my office I immediately noticed it is the wrong color. I have been going back and forth with the salesperson and the VP and still can't get this resolved. They said first they were going to pick up and donate, then they said the manufacturer says there is nothing wrong with the color where you can clearly see it is not Mahogany but Cherry. The VP gets involved, I then get an email they are going to provide me a credit on 2/20 and they would send me the return labels. Then they fell off the face of the earth. Repeatedly tried to reach them. Now the VP responds saying on 3/6 they still don't have an update yet? Seriously. Get this rectified. Bad business all around.

I ordered an ottoman that was supposed to be Cocoa brown. It is grey. I have tried to contact the company about returning it to no avail. It took awhile to even get here. They don't respond to emails and there is NO phone customer service. Lesson learned. Won't buy anything through this company in the future.

I ordered a couch for my apartment on Friday. The following THURSDAY, I receive an email saying that my order was cancelled. I tried to contact customer service, but their phone number says that “they’ve recently rerouted all customer service calls to email.” So, that’s irritating. I’m having to email a robot to get a response. Anyways, I selected a different option over the phone in order to finally talk to a person. The second I try to figure out what was wrong (and why my couch was cancelled & why it’s only going to delay me getting furniture for my apartment...) the female customer service agent was instantaneously rude and arrogant. She didn’t care about my situation and didn’t offer me any sympathy or compensation... She was just very cross and pretty bad at her job. If you’re in the CUSTOMER SERVICE industry, shouldn’t you be a nicer person to your CUSTOMERS? I wasn’t more irritated by her tone and attitude than my cancelled order.

On 11/16/17 I received my lift top coffee table model 41444 from Home Square Cymax store. It came with damaged parts. I emailed the company requesting a refund. They offered free parts. When I received the part I put the table together. Then I noticed that I had to continuously push the table together to put the cam dowels back in the hole to the wood. Not only that every day I would have to flip the table around and tighten the hidden cams all the time. I called within my warranty period and requested a refund again!!! The customer service was extremely poor, and rude. I never received my refund. I am very disappointment in the product and customer service. I would never purchase anything from this store again and my friends, family and co-workers will hear about this as well.

After posting our original review, Travis at Cymax got a hold of us. He apologized for the mess up with the manufacturer and some of the previous customer service agents we had dealt with. After some discussion, they made it all right with a refund. We appreciate their quick response and resolving this issue to our satisfaction. I'm impressed with how much they wanted to make it right. It made me feel like they do care about their customers and will do so in the future too. I will definitely try ordering from Homesquare again.

I purchased pillows from Homesquare which is a Cymax company. When I wanted to return them, first they took forever to send me an authorization number. Finally got it and sent them back Jan 11th. They didn't receive them so I tracked the package by the post office tracking number. They were sitting at their local post office as the locker was full when the mailman tried to deliver them to the company. Along with my return was others waiting to be picked up by them at the post office.

We purchased a leather sofa from Cymax and after approximately 16 months less than a year-and-a-half we found the leather to be peeling off everywhere after no excessive use. I would say to anyone considering purchasing a Cymax furniture to have their head examined. The so called leather sofa we purchased is crap! We do not even believe that it is true leather.

I made a purchase on Walmart through Cymax, when I received my item a trundle it was not what I had expected. I thought I was purchasing a bed w/Trundle. When I called to say I wanted to return the item (which I never opened the box) I was told there would be a 75.00 restocking fee and I was responsible for the shipping cost. At the end of the phone call I was told that the restocking fee would be waived and labels would be send via email so I could return. I had to call again because I was never emailed the return labels; at this time I was informed that Cymax would NOT be waiving the restocking fee because it was my error in ordering the wrong item. I returned the Trundle witch cost me 80.00 and it's been over a month I still haven't been reimbursed. I have tried calling and was told Cymax is not taking phone calls and to do everything through email. Several emails later and still no response.

I would list NO star if that were possible. Cymax has the worst service and the worst customer service. I ordered a poker table set almost thirty days ago. Cymax will only communicate via email once the purchase is made. No more telephone customer service is available and the emails are not answered timely. The shipper has informed me they have 80% of my order. They have been waiting for/looking for the other 20% for two weeks. The product is not available to be delivered to me and Cymax wants to charge me restocking fee, warehouse fee, shipping fee for a product they cannot provide.

Ordered a file cabinet, it took weeks to be delivered and it was damaged. Customer Service took 2 weeks to determine what they would do. They shipped another and after waiting for delivery again it came damaged at the same spot as the first. Its came apart at the joints. Obviously a manufacturing problem. Now I have 2 of these damaged cabinets in my garage.

After reading all the bad reviews, I was very nervous about the order I had just placed with Cymax, but I was wrong to worry. Cymax shipped my very heavy television stand promptly, the day after I ordered it, matter of fact. I had used PayPal just in case but the product arrived well packaged and was beautiful. I learned from Walmart not to buy from 3rd party vendors because of very bad return policies. But I read the reviews on Amazon about the product prior to purchasing so I felt I was buying a quality piece of furniture, which it was, so no returns necessary. I was sure I wanted this after a lot of research.

I bought a side table on August 9, 2016 that I had searched for many months that would go with my decor in my bedroom. The piece looked wonderful and then less than a year later the paint on top, sides and front started peeling for no reason. I contacted customer service even sending them pictures and never got a response. I called customer service and a automated message told me a wait time that was unrealistic. I did leave a callback number which they offered and will see if I get a call. I doubt it as they quit responding by email.

BUYERS BEWARE!! This is the worst company ever!! I made a Walmart.com purchase (almost $200) and it was from this company. BEFORE I made the purchase I contacted their customer service to make sure that if I needed to return it for any reason that I would not be charged a restocking fee or a return shipping fee, it was free to ship it to me. The rep told me no charges within 15 days with an authorization number to return. SO, now they are telling me they will charge a $44.50 restocking fee and almost $80 to ship it back (cuz of weight and size). So I will get maybe $60-70 back from a $200 purchase... Are you kidding me???

We purchased a king size bed PC330 with floating headboard and nightstands and under bed storage. One year and one month after the purchase the footboard fell off the bed! It looks like all 11 mini screws that fast and it popped out ripping the pressed wood board because the metal bar that was supporting the foot of the head buckled severely. My partner and I jointly way less than 300 pounds and had been sitting on the edge of the bed to put on our shoes and the bed had not seen any abuse of any kind.

DO NOT BUY FROM THIS COMPANY!!! Really creepy experience with this company. This is a odd 4th party shipping company and if you buy from them you will likely get stuck with whatever they decide to ship out. We never got the filing cabinet we paid for but we did get a HUGE 90 pound box full of tree parts from them instead. It was rolled onto our front yard by a really upset FedEx Express team that had to deliver it. CYMAX told us it's not their problem but they will pick it up for $55.00. What??? I do believe we were taken for an expensive ride. Dumped in our front yard and is so heavy no one can move it. They want a ton of money to pick it up otherwise they said it's our problem.

I spent several days looking for an accent cabinet that I liked and I could afford. Although I really would prefer something that was not a piece to put together, I seem drawn to the Sauder designs. It was not my first time on putting together a Sauder piece, so it came together quickly. Their instructions are good with pictures and accurate words. It looks great in my room, and hides lots of boxes of yarn, in plain sight.

So I ordered a American Lange Trunk at Walmart.com and waited for it to arrive after being charged on my AMEX. I then got an email blaming me for not receiving it stating that I had canceled my own order per my request. A Lie. I called the business Cymax and was told that it had been mistakenly underpriced and that is why they canceled it. I still wanted the Trunk for my living room as me and my son picked it out for our new house. Being a single mom I could not afford to pay an ADDITIONAL 300.00$ extra for an item I had originally paid about 70.00 for. They wanted me to pay almost 400.00 total for it. I feel like I have been taken for a big ride on this folks.

I'm just giving one star because I don't have another choice. My sister send me a gift. A crib. I saw box and it said cherry but my sister knows all of my furniture is espresso but then well I call Cymax. I spoke to a guy then tell me that he was going to send a replacement form which today I was told by a manager that it was declined because when the order was place the color was cherry and the form was denied. Now they're telling me I have to pay for shipping to send it back and for shipping to get back the right color and they can even refund the money to a visa card where I could go elsewhere and get what I want without any problems. To me knowing what customer service is this is a company with very poor customer service!!!

Shipping policy states 1-7 Days after pre-ship is complete. I gave Cymax over 8 weeks to pre-ship and deliver a patio furniture set and they failed. The original delivery date to the local delivery location was scheduled for a date 6 weeks after the order date, 8/17-8/22. They could not meet that delivery date so they moved it out to 8 weeks from order date. I specifically gave this company more than 8 weeks to delivery a set of patio furniture before our big event and they failed to deliver. As I am writing this I still do not have my furniture. Do NOT ORDER from this company or its affiliates, like HomeSquare, which is just a front for the main company's website.

I have never written a review before but, I'm just shocked and appalled. I received the correct item in the wrong color on July 28th. Never installed, have original packaging and barely opened. After emailing back and forth not really getting anywhere so I called (on hold for 25 mins). They said to call the manufacturer to see if I can just get the top piece in the correct color. I did. They can't do it, so I emailed Cymax daily for a week with no response. Had to call again. Lucky me was on hold for 30 mins. The lady said, "No problem. Sorry about that" and will get me a return label within the next 48 hrs.

We ordered a baby changing table online and was told it was back ordered. So when it finally came in it was double shipped and we were charged twice. That’s when the trouble started. It took several calls to get a call tag to send the extra unit back. I always had to start over and talk to a new person. I was finally able to get the call tag and then I had to make several more calls to get the refund. I talked to Sunains, Rayden, Trixia, Elicia, Chantel, Ryan and Jen. I was told they had talked to Blaine and Darin (both managers) about the trouble but would not let me talk to them. This is the WORST online company I have ever worked with.

I really doubt I will ever have a worst customer experience. My order was put on hold and no one called to tell me and nowhere explained what that meant. I contacted chat and they told me it was because my billing address did not match my shipping address. I believe that is a normal occurrence, especially for a furniture store due to people being between addresses while moving, so I am still confused why it was a good reason to place it on hold, especially since my card was approved.

Ordered a SET OF 6 Corning Ramekins on Walmart.com. Many days later a box arrived via FedEx with ONE ramekin!!! I called Corning and they referred me to Walmart. I went to Walmart and they said this was a third party purchase and they could not help me. They told me to contact Cymax which has been a JOKE. I printed off a copy of the item from the Walmart.com which clearly shows SET OF 6 on sale for $14.99, which had previously been $44 for a set of 6. Now I am out FIVE ramekins because I cannot get in touch with this CROOKED COMPANY! I am now going to write my NC Attorney General's office and report FALSE ADVERTISING! DO NOT BUY ANYTHING FROM THIS COMPANY.

The delivery was not timely. It was almost 10 days after the end of the scheduled delivery window. Several calls to Cymax went were to no avail and no one at Cymax seemed to be able to find out what the hold-up was. No follow through from anyone at Cymax that said they would look into it.

Regency Traditional Button Tufted Ivy League Side Guest Chair - The chairs are sturdy and look very nice. They are great for what we needed. I ordered one to try and it went together well so I ordered 11 more. These all had an area that was not drilled properly and we had to buy different screws (22 in all). Two were purchased as "back ups" and we ended up using those for parts for some of the others that had flaws. I asked about the area that was drilled wrong, was told it was not a problem, they were aware of and they didn't seem interested in offering advice. We stumbled on the different screw size working. Over all the chairs are great but beware that you may need some different hardware than what is provided.

Nice computer desk. Just what I was looking for. Reasonable price, fast delivery and easy to assemble. I will buy another for my son and maybe one for my daughter. The size and color nice. Overall I'm satisfied. I will be doing business with you in the near future.

This piece of furniture (Bowery Hill Apothecary Accent Chest in Espresso) came quickly and was just as described. Easy to assemble. Looks sturdy and beautiful. Just what we were looking for. I looked online and this company had the best price, free delivery and a discount coupon.

Coaster Beveled Mirror: This is the second mirror that I've bought, both from this same company, and I love it! It is the perfect size for above a single sink vanity in a bathroom - not too big and not too small. Easy to hang.

I had ordered, what I thought was a set of chairs. One of the pictures had two chairs and I had assumed, with the high price, that it was two chairs I was purchasing. I purchased one in white and one in glacier blue. I attempted to return. The return shipping was more than the chairs. Then I attempted to exchange one chair for another color so I would at least have a matching set. Needless to say I have talked to numerous people and have sent a ton of emails and still have not received directions on how to exchange. The return policy is ridiculous with a long list of to dos. It seems that you guys try to make it as ridiculous as possible so people won't return their product. I have never encountered a company with such poor communication and difficult return policies. I will not recommend using this company and will not purchase anything else from this store. And I will shout my complaints from the rooftops to warn others!

It's been awhile, and I haven't yet received my end table. Why is that? I like what I have gotten so far, but the end table is taking forever to get here.

I loved my headboard. Easy to assemble. I bought for personal use, however manage a huge real estate portfolio of 300+ units. It was perfect for my needs. Hope to use you in the future on a project or two. Thanks.

Return damaged item. I have ordered a mirror for the wall thru Walmart with the company being HomeSquare. Cymax is their customer service. I received the mirror in mid May. We didn't open it as we didn't have way to hang it. We opened it mid July and found out it's broken (either sent this way or in shipment.) The mirror costs 300 dollars on their site while being in 400 other sites.

Home Square Cymax embodies horrible customer service!! I ordered (online) a bed and dresser on June 8th. I received a shattered bed on June 23th from a horrible local shipping (trucking) company, YRC Freight in Ringgold, GA. I immediately emailed Home Square-Cymax with info and pictures!! (I received my broken bed at 7 pm on a Friday night, thanks to horrible shipping company.) I had to wait over the weekend due to Home Square being closed on weekends for customer service--I called Home Square on the following business day (6/26) and was told 1-3 days of processing??? before I could have information on a replacement. I sent more pictures and I finally received a follow up email from Home Square-Cymax on 6/27--telling me I'd have either a new bed or tracking for a new bed by July 4th.

I ordered a chest from this company through Wal-Mart. The next day I received an email saying that the order had been cancelled because the price had changed. A call to customer service went very poorly. The rep was unable to answer my questions and unwilling to transfer me to someone who could, stating first that he did not know who to send me to, then that everyone works on email so there is no way to transfer a call. I absolutely will never purchase from this company again.

I ordered a item, after four weeks I contacted the company to ask where my item was, I was then informed the company decided without speaking to me to refund and restock the item. I am being charged a restock fee of $349.49. I should have never been charged this fee for something I didn't want returned. Scam!

I bought a patio from this outfit. They gave a false description of a small patio table I ordered. I requested return instructions for the item via my order page. When I didn't hear from them, I contacted Amazon Pay as I had used Amazon as my payment source. Cymax has charged me an $18 restocking fee, $10 delivery charge, and I had to pay $43 for return postage on a $99 table. Very sleazy company selling cheap junk that they no doubt get for free! Beware of this shady company!

Delivered a DAMAGED, cheap looking, junky dresser and won't return money or respond now after WEEKS of emails and phone calls. I sent pics, emailed evidence and was offered a replacement dresser or a full refund. I chose refund and now they won't respond back to me. BUYER BEWARE.

Purchased water fountain, took over 2 weeks to receive. Did not work so after numerous emails and phone calls told I would get a new one and to ship the old one back. About 10 days later I received a "new pump" which was three times bigger and would not fit into the fountain and stuck out of the bowl. Now they want "pictures" to send to the manufacturing company or "donate" it, get credit for the donation. I asked why I would donate something broken and I was told, "Well that is the only way we can refund you". DO NOT BUY A THING FROM THIS COMPANY!

I was not so happy with a couple of items I order in the past. Some item got here broken like my computer armoire. I have to call customer and they have me waiting for hours and it took forever. Customer service was not great. The person that got my information was nasty. I like to order at this website because of the good prices not good shipping. Nasty nasty man. Expecting 100 of dollars just for delivery and it says free shipping. If your order is heavy be prepared for tipping hundreds.

I purchased a daybed trundle from Walmart.com through Cymax. The description on Walmart's daybed did not specify that it was only the trundle. The original price said $314.99 and now it was $79.95 and I thought I was getting a deal. When I received the email that my item had been shipped there was a description that it was only the trundle. I called customer service and immediately canceled the order. I was told to refuse the order when it came and my money would be refunded. I refused the order and it has been 3 weeks since I did that. It has been 4 weeks since I ordered the item. I called customer service several times during this period. They said even though they can see that I do not personally have the item they cannot refund until the manufacturer sends them an email stating they have the product.

I spoke with Travis K. and he was able to rectify all the issues I had.

Early September of 2016 I bought a power recliner from Cymax through Walmart. I received it on September 15. It was for my elderly, frail mother who has heart valve disease, COPD, bad knees, and other ailments. As soon as I got the chair I built plugged it in. She sat in it and it worked for a good 15 minutes. That's it, I have contacted them. They sent me a new remote control and transformer box twice, but what I requested was the relay box. In close to 6 months the chair has worked maybe 1 month. That's it, and that is changing the cables and reconnecting everything. Very disappointed. No warranty. 484.00 dollars. No recline or lift power.

On December 3, 2016 I placed an order for two desks and a file cabinet for an office re-do project. We received all in separate shipments (which was fine). The file cabinet was the only thing not damaged. We received on December 17th. On December 20th I notified customer service of the damage. After taking pictures and several emails I was told by Cymax "Customer Service" that the Manufacturer had approved the replacement. Both desks had the exact two pieces damaged - however the manufacturer sent only one set. I made several calls to "customer service." I was told that they would contact the manufacturer to request the parts - but that they had no control over when they were sent out, etc. (But let me assure you, they charged my American Express as soon as I ordered.)

I ordered a mirror and a dresser from Walmart.com from this site. It had stated it was a reduced price if $123, so I purchased it the first chance I got. It came within 5 days of ordering. Fedex dropped it off, and I came to realize it was just a mirror. The mirror didn't even match the measurement that the mirror that came with the dresser should have been.

Just over one year after delivery, the metal frame broke, causing recliner to malfunction. Contacted Cymax and eventually received a reply. They contacted the manufacturer. Instead of receiving a replacement chair, they sent me the two frame parts, not assembled! I am supposed to pull the old one and pull all the springs and reassemble/reinstall the reclining mechanism. Unbelievable! Never again, Cymax!!!

I bought a TV cart. It arrived on time and was easy to put together. After putting together I saw a defect on the top board. I took a picture and send it to consumer department for review. They took a prompt action and send me the replacement board. I replaced it and I am happy with it.

Took several hours to assemble all pieces but did so by myself and everything went well. Very pleased with the appearance and quality of the items. Will order from seller again when need arises.

His desk is very well put together, the instructions are very clear and easy to follow. This product is sturdy and looks amazing. I would definitely recommend this product to all my friends and family. I will definitely order from this company again. Thank you.

Cymax offers great choices to solve our home office problem. With only having limited space to work, they had many innovative solutions for us to choose from at the lowest price anywhere. We are very happy and satisfied with our options and our choice.

Ordered 4 drawer file cabinet and arrived early, but as other individuals have noted it came with 2 dents one large and one small, too much trouble to send back. I'll just have to deal with it. So sad.

Wooden table with shelves and one door. Very nice but takes a lot of time to put together. Appears to be very sturdy and like the storage shelves for paper and misc other items. Color description is very good and the instructions are excellent.

The couch is ok. Pretty and comfortable. Kinda cheap. The couch is not the problem. It's the company you deal with called Cymax. I purchased the sofa, it came very dirty and somewhat damaged. They messed up my initial order. It wasn't placed. Then I waited additional time for a reorder. When I got it, it was filthy on the arms. Some nicks in the woodwork. I accepted their offer to keep the sofa for a credit and I would clean it. It's been 4 months since original order. I cleaned the delivery truck filth off the arms and one side. Cymax didn't credit me back as they said they would 3 separate times. Don't buy from this company. This is not a one time thing. I also ordered a chair w/ ottoman. Chair arrived damaged. Ottoman not at all. Had to wait for them to ship ottoman. I missed work each time so I could be home for delivery window. JUST SAVE YOURSELF THE HASSLE. GO SOMEWHERE ELSE.

I ordered the captioned product from this company via Amazon. Upon opening the partially damaged cartons (very cheap packing materials and thin gauge cardboard) I discovered two back panels were damaged and the hardware (some missing) was very cheap. Once assembled, however, the doors did not close completely. The company's agent delayed a month or more after suggesting a replacement from pictures he asked me to supply. Today he wrote that hardware could be sent, but the defective unit wouldn't be replaced. AVOID THIS COMPANY AT ALL COSTS!

Perfect height and very easy to put together. My granddaughter put together 1 of them herself. Shipping and delivery was fast. Exactly what I was looking for. Not heavy or bulky and I can put them under the table when not in use. Perfect for a smaller kitchen.

We ordered a vanity and mirror - delivery date: 12/13-12/27. We got an email saying just the mirror was backordered. When the vanity didn't come we tried calling with no answer the first three times! Finally we were told that, without asking us, they held the vanity to wait for the mirror! We can't finish the bathroom that we're waiting to move into without it. Who would do that?! I've ordered many things online and I've never had this happen! It's completely unacceptable! My husband is in hold forever to find out he's speaking to a salesperson person who can't help us and now they're not sending our furniture until 1/31. Our bathroom is in the basement until then! I will never use this company again and plan on passing this along.

I ordered a dining table in October. Then I kept checking to see when it would be arriving. Each time I looked, the date moved farther out. I placed numerous phone calls to see what was going on. I could not get a definitive answer. Finally, I asked for a supervisor because I was so frustrated. She was going to check with the company. Next thing I know I receive a cancelation notice just before Xmas. Really? After all this time, CYMAX bothered to check with the company. Therefore, I had no table for the holidays. My account now says the table will be coming after January 5th even though it has been cancelled. VERY POOR customer service.

The item we ordered was shipped very fast and came in perfect condition. The quality was very good and assembly very easy. Once assembled I was impressed with the quality of the entertainment center. My big issue came during the ordering process. I was searching specifically for a stand that would work for my 60" tv. I checked the correct boxes for exactly what I was looking for and I chose the tv stand based on its design within the results. After receiving the stand I noticed on the box that it is rated for only a 47" tv... I realize I should have double checked the item but when you fill in the proper search filters, the results should match what you are looking for! It sucks that I have a great looking piece but it's not what I was looking for or wanted. I will buy again but will be more diligent in what I click to buy because there is a flaw in their filter parameters.

Ordered our office desk through Home Square as they had by far the best prices. Easy to order and it arrived VERY quickly. Very satisfied with the product and company, and would highly recommend to anyone thinking of shopping there. Exceptional shopping experience.

Table arrived in a very timely manner. It was just what we expected. Looks great in our new room. This transaction was like the others from Cymax. We have ordered two or three other pieces. Each time the process has been great.

Ordering was very easy. Lots of choices to pick from. Wanted a nice black desk and there were many to view and decide which one I wanted. Found one I liked. No tax and free FedEx delivery. Delivered in two days. Very impressed and highly recommended!

Now that I have received the table, I love it and Cymax has apologized and given me an added discount. In this day and age most companies would not do that. I truly would recommend this company because of their integrity. Mistakes happen!

Desk comes in two big boxes. Manual was very easy to understand and read. Desk was very easy to assemble. The desk is heavy duty and well built. It looks really nice & not cheap looking. I'm well pleased with the desk. I would buy from them again!

I wanted to make it sure I would receive the products before a certain date, so I contacted the customer service in advance. The representative told me that what I wanted to order will be delivered within 5-7 days. So, I placed an order online. A week later, I still did not see any updates on my order status online, so I called the customer service again. I was told that they would check the status. Next day, I just received an email saying my items were shipped. That is great, but that means my order was not shipped for 6 business days... Of course I could not receive the items, and they were shipped back to them.

Very pleased with this furniture. It looks great. Would give it five stars but after unpacking the pieces I found one small internal piece had broken off and I had to rescrew and glue it. Time consuming to construct but easy with good instruction book and the pieces were clearly marked. It looks great and the frame is very sturdy. Had to unpack it downstairs because of the weight and assemble in the room it was purchased for upstairs.

I ordered my chair online easily and received the chair in a week and a half. The chair instructions were easy to read and understand and the chair was easy to put together. The chair I ordered was the Flash Furniture High Back Mesh Swivel Office Chair in Black.

This tv stand was exactly what we needed. It really helped organize everything and bring the room together. It is now the focal point of the room, as it should be, and tall enough to see the tv from anywhere in the room, even if I'm completely reclined in the recliner.

Office Star ProGrid High Back Managers Office Chair with 5 level. Very sturdy computer/office chair, easy to assemble, comfortable for long hour sitting, reasonable shipping time. After couple days, it seems that the price dropped. It is worth the cost. I need some refund. Thanks for the good product and service.

The company notified me and explained how the error occurred and refunded my payment in full. The representative was helpful and courteous. Thank you!

I initially wrote a review for Cymax over a product I was unhappy with and the initial contact over the return policy. I am rewriting to give their Customer Service Department 5 stars. I spoke with Travis who even around the holidays kept in contact / trying to contact me to resolve the issue. This alone warrants a good review. However, Travis went above and beyond in trying to make sure I was satisfied to the best of his ability when everything was said and done.

Tv stand unit was extremely easy to put together. It took me about 30 minutes that included unpacking. I would recommend this site to anyone. What color could've been a little lighter but it's exactly what I ordered. The doors and everything fit great. Just enough room between the shelves for the wires to go from the top down. All in all very, very nice unit.

We ordered a student desk for our home. The price was good and it was delivered quickly, no shipping too! When I opened it up and put it together, it was well built and very sturdy. The packing was strong enough so it was not damaged or scratched during delivery. My kids love it!

I rue the day I became involved with this company, and so will you if you don't do your due diligence and read their reviews. I needed to buy a chaise lounge as the one I've had for 6 years was made of bonded leather and was deteriorating as bonded leather is won't to do. I found a similar lounge at Cymax.com that was wrongly advertised as genuine leather. I ordered it as the price was right and then found it on another website (at a higher cost) but the product description said bonded leather!

Very nice table. However it arrived with a huge gouge on the end of the table but seems as if Cymax will work with me (no problem) to get the piece replaced. I like my purchase for price - love Cymax for all furnishings!

The website is easy to use, and I received my order in a timely manner, and thus far I have been satisfied with my purchase. I would have been happier if the pieces would have been more clearly labeled for assembly, but we labeled them ourselves and we think we've figured it out.

The order was delivered in a very timely manner, however my husband discovered there were missing parts as he was assembling it. He had to wait until Monday to call, then had to send an email to request the missing part. It is Friday and we are still waiting for the part. It would seem if you can deliver the original order in 3 days, then we should get the missing part quicker.

When my first grandchild was born my wife wanted a new rocker to rock while he was visiting. We found Cymax while searching online and found their prices very competitive and the order process easy. Would highly recommend Cymax to everyone.

I initially rated this product with only two stars. Within a day or so, I have two emails and a phone call from Cymax asking me to contact them so they could see what they could do to make things right. I called and worked with Travis. Travis was awesome. He was friendly and super helpful. I was able to work with Travis to make things right. I was very satisfied. Outstanding customer service and Travis was great! I will return as a customer.

The product was very nice and easy to assemble. It is made of good quality material and looks good as a small bookcase. I would buy a product of this value and quality again if in the market for such. Good service and was shipped quickly and right to the door.

I ordered a item off of Walmart.com who uses Cymax.com as a distributor. When I received my item it came with parts that didn't match, so I was told by Walmart that I had to contact Cymax company which I did, and let me tell you they are the worst company that I ever had to deal with. They took me through so much and gave me the runaround. This company do not up hold their own return policy and I will never ever order anything from this company again. I order my item on the 9th of September, I received the item on 14th of September. I contacted Cymax.com on the 19th of September, they finally came to pick up the item on 10th of October and they just sent me back my refund on the 21st of October. The worst company ever.

CYMAX HAS BAD PRACTICES. I purchased a two-piece, sectional sofa, w/ ottoman, costing nearly $900 from CYMAX on April '15. There is an automatic '1 year warranty' so, I thought I was good. After the warranty expired this year, '16, I started noticing what felt like coils in the seat cushions, of which there are 4. Now, I not only feel them when I sit, I see them bulging, as are seen in the pictures.

I ordered 2 sets of 2 chairs, Cymax website clearly said that the cost was $180.90 for a "set of two" chairs, so I ordered two sets, however, when my package arrived I only received two chairs, I assumed because the box was so big the other set would be there soon. By the third day I checked my account and saw that there was only one tracking number therefore, I called to be told that there was an quantity error on their website, which was their fault however they will give me 50 bucks towards the one set I have which would mean I still paid $308 for two chairs, when I ordered 4 chairs for $361. That would be crazy to accept that offer. I would have never ordered two chairs for $300 let alone $360. So now I'm stuck and they won't honor their order. They won't even give me the stated cost for just the 2 chairs received at $180. They are crooks, and their website tricked me and locked me into the financing and I don't know what else to do.

We received the cabinet very quickly and in good condition. It is a handsome piece of furniture. It did take the two of us a few hours to assemble, however, we enjoyed doing it together. It was a little tricky to decide the drawer slide positions with the unit turned on its top.

Although I do love the ceiling light I feel it is overpriced! There are pieces of the covering of the light that are loose! It was not packaged well and even though it had a dent on it I decided to keep it. Not sure I would buy it again!

So Cymax did what they said. Sent me the TV stand I ordered. It arrived when they said and it was packed quite securely. It arrived in good condition. The product, however, left a little to be desired. The instructions were terrible and in parts, even incorrect. A couple parts did not fit as they should. Not sure I would purchase this again even though it does look very nice.

Cabinet is OK. But it is made out of pressed wood! I hate this stuff! It is very heavy. It is ruined by water. And looks cheap! I would have been willing to pay more for this cabinet made of lumber core wood. It would have been worth the difference as it would have been lighter, looked better when painted, and held up much better to water. What a shame!

Easy ordering online. We were worried because we never got to see the furniture in person. Best price--we did a lot of research. Fast shipping--it only took a few days. Easy assembly. Don't go too fast. Read the instructions carefully. We are very happy with this purchase!

I ordered the item because I had used Cymax once before and was please with the items and how quickly it was shipped. I was happy to find a cart with solid wood. It's very nice looking but was somewhat difficult to put together. One piece was broken when we pulled it out of the box and have called for a replacement on that part. But am very pleased with my new kitchen cart!

I love the product. It is really sturdy and the design fits our room. The material used is awesome. I also like how it was divided. This something I would really recommend if you are looking for quality yet affordable wardrobe. I'm just so happy with it.

Super fast delivery. Love the end result of the desk assembled. However, it was a bear to assemble. Due to the size and the horrible directions I recruited a couple of mechanical type guys to assist. It took them 6 hours to assemble this desk. They stated the directions were horrible and did not appear to be accurate. It turned out great. I doubt I would of done it by myself. The best thing we did was to put small sliders on the bottoms boards to make it easy to get into place after assembling. It was hard to flip over when it was time, but they got it done. I love the large work area and it's just what I need for my home office. Looks great, just a bear to assemble. If the directions would of been better I would of given it 5 stars.

Do not deal with Cymax if you care about your purchase or your money. I am now the proud owner of 1/2 of a dining table. The glass top was broken in transit. FedEx advised Cymax they could not deliver it. That was mid-August. I have called customer service four times over the weeks just hoping to get a shipping date or something. They just don't care. I am beyond angry. My next move will be consumer protection. After that, my attorney.

I purchased 2 Leather chairs in July 2015. The leather is wearing off the arms on both chairs and the pull handles that allows the foot portion to raise has broken on one of the chairs. Very poor quality.

Bookcase is solid and as described on the website. It is MDF so not solid wood, but is pretty sturdy and inexpensive. I think it is a good value. Some assembly is required, but only about an hour.

I ordered the daybed frame, mattress for my mom's caregiver and paid $70 for "White Glove" setup for my mom since she is 95 years old. Cymax gave me incorrect tracking numbers for both the bed frame and mattress so I didn't know when they would be delivered. When the frame arrived today it was simply left in the hallway. When the caregiver called Cymax she was told it was a mix-up and all they could do was refund the $70 setup fee. Now I must hire someone to assemble this bed. She hasn't received the mattress and I have no way of tracking the shipping. Amazon would do well to sever their partnership with Cymax before their reputation suffers.

Viewing the website was easy and fun to do even on my phone. My daughter explained to me exactly what type of bed she wanted and we found it on Cymax within moments and the price was amazing. I have not received the bed yet but we are looking forward to its arrival.

My husband loves this. We have tight quarters in our computer room and he couldn't find what he needed for his laptop so it wasn't in the way. I found this table on your site and ordered it for him. He is so happy. Now he has all his "toys" close together. It arrived in great shape and we love it.

The person was very respectful and helpful in addressing my concerns about the product in question. A reasonable refund was provided.

Bookcases. They look great all together in my library. Very easy to put together... excellent directions and pictures. The labels need to be easier to get off, I pulled some of the paint off the shelving trying to get them off.

I got an L shaped desk for my at home business. I found the shipping time to be fast and the packaging to be durable. The desk is made of quality wood and steel. The pieces were well labeled for assembly and the instructions were of moderate ease. All put together the desk is gorgeous. I am very pleased with my purchase and would recommend it to a friend.

I ordered a curio cabinet thru Walmart's webstie but in reality it is thru Cymax which I didn't know at the time. But after 3 weeks of waiting on my purchase it arrived severely damaged and I had to refuse delivery and had to reorder which they make you jump thru hoops to do. But after a month of waiting for the replacement I had to call them only to find out they didn't have any info on my order and they would get back to me which after a week with no contact I called to cancel my order due to being so frustrated with this company's service.

Ordering was easy. Information on website was clear and complete. Delivery was on time. Product was exactly what I wanted. Assembly was easy and the only tool needed was the hex wrench that was supplied. The assembled shelving unit was sturdy and attractive.

I ordered bar stools and all my friends think they look great! They were very easy to assemble with my husband. The chairs shipped quickly and arrived with no problems. Great experience.

I received my order in great time. I did have a crack in my table top. I think from the weight of the table and the handling from shipping. I did not return because the box was in bad condition. Everything else so far is great. Stilll have not put up one bed.

After being contacted by the company, I was able to return the item purchased for a full refund. I am very pleased that we were able to resolve this issue.

Cymax "high ratings" are apparently due to their ignoring of low ratings and averaging those they consider positive. Cymax.com: Cymax appears not to post poor ratings for the subject product. Only high ratings are posted. The same product (Coaster Furniture Faux Leather Swivel Recliner Chair in Black) on Amazon has mostly very low ratings. Cymax does not promote this product on Amazon. Two low ratings I entered to Cymax did not appear but rather 9 ratings over the years averaged only very high. That is why I got sucked into paying $298.03 for a product which I am unable to find comfort in. There are essentially only 2 workable locations for the footrest: either all the way up or all the way down and it is very hard to go from one to the other. Also the back reclines only about 45 degrees. It is very difficult and essentially impossible to return the item after it has been assembled. Shipping back is very impracticable once the recliner is assembled.

Took time to put together, but it was worth it. Well made/solid/has weight to it. Love the 2 file draws and plenty of storage for office supplies.

Cymax bookcase offerings are much more comprehensive than other vendors and at least 10% less expensive. Their delivery was very fast with no packing damage - not always so with other major internet retailers. Have made several purchases from them and will continue to do so.

After a conversation with a mediation specialist (Travis) and clarifying my side of the story and reviewing their customer service agents performance the issue has been resolved - very favorably for myself and my wife.

I love shopping online with Cymax. Great prices, free delivery and I get emails to update the status of the order. I highly recommend CYMAX.

I recently purchased some chairs and had a disagreement with Cymax. Thanks to better customer service we were able to resolve my dispute with my satisfaction in mind. The customer service department worked with me in a positive manner. I am glad that companies are still trying to create a good customer service experience.

Purchased the Home Styles Naples wood tv stand and it's absolutely beautiful. I'm about to order another tv from them.

Do not order from this company if you want your shipment on time and actually not damaged! We received our package not only days late but damaged. Tried to call right away and they are not available after 4 pm. How is that appropriate for working people?? I got a hold of who dropped the table off and got nothing but the runaround. So far my experience has been nothing but a pain. I highly recommend NOT getting anything from this company!!!

I don't really know how does Cymax have 4 stars! That business is a joke and it takes advantage of customers. Yes they might have good prices but god forbid your item doesn't fit, isn't as described or simply not what you expected, you're losing your money! Before I ordered my headboard I spoke to 2 customer service workers and asked them to "please let me know if the headboard will fit my bed." They both told me it will. Well it doesn't fit and now I can't return it because the manufacturer company doesn't accept returns once they were out of the original box! I have told Cymax customer service that I was led to this mistake by one of their own and that two people have told me from Cymax that this headboard will fit my bed but they simply don't care and don't want to return my money.

I am very happy with my purchase. I placed the order online and the delivery was faster than I expected. Great company to do business with.

This is my second purchase from Cymax. I was so impressed with my living room end tables that when I decided to update our bedroom I chose Cymax again. The night stands are just as they looked online. They were easy to assemble and the directions were spot on. I think Cymax is a good place to wind up after you have looked at countless items at other stores. Love this store!

We ordered 4 counter stools. These stool were quality items. Not some cheap piece of trash. The price at Cymax was very reasonable. I will recommend Cymax to others, and will shop here again. We love these stools, and use them everyday.

Salt Oak Desk by Sauder. The ordering process was simple and streamlined. Order shipped and was delivered on-time. Assembly was lengthy but on par with what they said it would. Was missing a piece to a drawer and when I contacted customer service the representative was helpful and got the missing piece sent to me quickly. I will definitely be ordering more from them.

This is a very heavy desk and takes a very long time to assemble. Probably took my husband & father about 6 hours +. Some parts were more difficult to put together and make fit but all in all for the price, it's a very nice and sturdy desk. Just need a lot of patience to put it together! And follow the directions which were good!

The service was excellent. The product arrived sooner than expected. It beautiful. I only gave it four stars because one of the dresser drawers was cracked and my husband had to glue it together. Would recommend this furniture.

Nice value for the money. They don't tell you when you purchase the item that they can't be in direct sunlight. So we couldn't use it where we wanted to on our Lanai. It is now in a different area. Looks great.

FAST SHIPPING... OUTSTANDING SERVICE! Would DEFINITELY recommend and will be making another purchase soon!

The desks were a little time consuming to put together, other than that they looked great.

My furniture arrived promptly, intact, and looks great.

I was very pleased with the ordering process and the delivery was on time. The only displeasure I had was with the item itself, I believe was a bit overpriced. It had to be completely put together and the instructions were a bit confusing. It also had a part that was cracked.

This company is THE WORST. I purchased a bedframe 1 month ago and they did not provide a shipping tracking number until 2 weeks in. Then when they told me they would deliver it, they would not even bring it into the vestibule of my apartment complex, but rather on the street. When asking if they could at least bring it into the vestibule (of a 1st floor apartment, mind you), they told me it would be an additional $131. It has taken 7 phone calls to Cymax and Estes (their shipment company) as well as 3 separate help chats on Cymax.com. Now, I'm attempting to cancel my order (which never was even delivered to my place) and they're saying they cannot refund it in full. I NEVER EVEN RECEIVED THE PRODUCT! Please heed this warning, DO NOT BUY FROM THEM, terrible customer service. In fact I am on hold with them right now for the past 10 minutes.

I ordered white coffee table and I received a green one. They refused to accept their mistake. They credited me $8 to paint over. I never again order from this company.

The stereo cabinet looks like it will be beautiful after it is assembled, but it is all in pieces right now (no two pieces are attached). I was dismayed about this and completely surprised. It arrived in a timely manner, but the box was seriously damaged (alarming to us) and was left just off our driveway, meaning we had to transport it up a level - no easy task for two elderly, retired people.

We were very pleased with the Hillsdale Kelford 26" Backless Swivel Counter Stools. The color and size are perfect in our new kitchen. The only problem encountered was a missing floor pad on one of the legs. Customer Service was very helpful in resolving this issue.

Very sturdy chair. Easy to put together. Very satisfied.

Very pleased. Great service. Quick shipping and this is one happy customer!

My experience was great - the product was a perfect fit and it was delivered quickly. Communication was good - I can't think of any suggestions for making it better at this point. Thanks!

I was very pleased with my order and was very happy with the way it was. Package was delivered in one piece. Thank you. Very happy and we built the cabinet last night and all parts were there. I will buy from y'all again.

On May 1st, I saw an office chair I liked for 153.99. Not sure, I showed my wife the chair yesterday... it was now 157.05. I just went online to buy it and it is now 169.99. I called customer service and was told, "all prices are subject to change and we cannot do anything for you." As a former senior executive in retailing, I find this pricing policy and customer service response appalling and unethical. I will not NEVER go on the site again.

I purchased this item as a second piece to the collection. Nice furniture and very easy to assemble. But, I do recommend laying the items on their side to attach the doors. Makes it a whole lot easier.

I found small desk with hutch adorable.

I got full refund of 445 dollars. Nothing withheld due to cancellation.

Ordered a bed from Cymax. Shipment never arrived. Called to ask what happened, was asked to wait. Called again days later and was told the carrier had lost the item. Asked to cancel the order. Was told to wait for them to do a 72-hour search. Waited 3 days, was told my order would be canceled and fully refunded. Days later, no refund, called again: now they say they've found it again, so they can only process it as a return, meaning that I will be charged shipping and restocking fees! I am currently disputing the charges through my credit card. So far Cymax has not even canceled the order at all! What a bunch of crooks.

I purchase a twin bed for my daughter's room. The price at Cymax was the cheapest when I compared the same bed at many other vendors online. I purchase this product on a Friday night and the order was shipped on a Tuesday and I received it by Thursday. The items were split into two different shipping because of size, but I simply was able to put together the bed myself without any problems. There were no broken pieces, scratches or any other damages to the product or shipping boxes. I have a great experience and will most likely return to this company for another furniture purchase soon.

Quite difficult to assemble. Especially the dresser w/ the mirror. Was expecting wood and not laminate materials. Otherwise, very nice.

TV table - the picture on the box was a bit lighter than the actual piece. It was relatively easy to assemble.

My experience with Cymax has been phenomenal... I've gotten furniture from them before and I'll continue to get more in the future... They have excellent customer service... I highly recommend Cymax any day, anytime.

Upon receiving table and two stools, one stool was damaged. Customer service was extremely nice and sent a complete new set and allowed me to keep the first set. The second set had one damaged stool, and the table was also damaged. I now have a complete set and a completely damaged set. I was also given a discount. The fact that 3 out of 6 items were damaged is not a very good batting average.

I had a great experience. Loved free shipping. Item came quickly. Instructions were easy to follow. Customer service was helpful and friendly. All in all, a great experience.

Cymax, Stuck With a Damaged Bed Frame, Cymax Says to donate the damaged goods to a charity! Ordered through Walmart.com... a $500 bed for a child. Bed frame arrived very damaged, carton ripped open, and frame inside has chunks of wood taken out and splintered via shipping. Called Cymax. Sent photos. Next day, still waiting confirmation of photos. No confirmation. Called. Spoke with 3 different reps to get frame replaced. Said 5 business days before they'll respond. It's now 12 days after delivery. Finally got an email saying they would ship ASAP. I only have other 3 boxes of parts for bed and still no frame so grandson is still without his bed even though I ordered May 27, 2016. Not even sure if replacement will be in good condition and if we will be able to put the bed together without further problems when and IF it's received.

Great product, prompt service.

Bought a cd rack from Cymax. Several pieces were made wrong. Cymax said they would have to check with the manufacturer to get OK to send replacement parts. After sending lots of pictures we've still had to wait over a month for replacement parts & still waiting. Cymax should have taken care of me (their customer) & settled with the manufacturer later. I didn't buy this from the manufacturer, I bought it from Cymax. Lousy service. Get one somewhere else & save the trouble. Would not buy here again.

Love it! It arrived in perfect condition, went together easily and is sturdy.

Console holds our 65" TV, has 2 drawers, 2 cupboards, and a double glass door cupboard and 1 open shelf large enough for a DVD. Thorough instructions -- does take time to put together. Good color. One smudge corner where color has come off. Looks more expensive than it was.

We are delighted with the ease of ordering... with the quality of our stools and with the swift delivery!! It was as easy as 1,2,3! Our 4 new stools arrived 2 days ago and we have assembled only 2 so far - until we are ready for the other 2. They arrived in very sturdy boxes (which we are saving for when we move) and we LOVE them! We are very satisfied customers and I will be happy to review them again after we have used them for a while! We are happy to recommend CYMAX shopping... and we will do so again!

They lied and said they would cancel my order or at worst intercept the package. They shipped and charged, even though I cancelled in less than 24 hours. The product has toxic formaldehyde in it and I am chemically sensitive but they don't care. They just want to make money on cheap furniture and screw over their customers.

Desk and chair exactly as described, easy assembly, quick shipping.

The desk is in the process of being put together. So far the wood pieces look fine and I am anxious to enjoy it in my reading room. The parts require to put it together so far have been in the package and the construction is going smoothly.

Ordered and the table was promptly shipped and received in less than a week. Great pricing. Look forward to shopping with you again in the near future.

I ordered a desk and filing cabinet. Both of them had scratches on drawer fronts and tops (exposed areas). We were careful to take out everything nicely. I don't believe it happened in shipping and we didn't mishandle it. It had to be in boxing up the products. Very disappointed how many scratches there are. I went ahead to put it together as I needed it together and there is no way I can put it all back in the box and ship it back. Very disappointed in the scratches.

I received a call from Travis with Cymax today. He took the time to go over my return and resolve the return issues that we had with them. I am very pleased with the way he handled everything. Thank you for taking the time to resolve our problems.

After I ordered two nightstands one came damaged. They wanted to take 20% off of the purchase price and for me to keep it. I said no. Then they said they would send out another one. Another one did arrive damaged. Contacted them again. Got the runaround. When I told them I was going to return the product they were going to charge me a 30% restocking fee and $25 or more for shipping. I finally got them to send me a return label with no charge. This took weeks to accomplish.

I ordered a Bush Stockport Corner Desk. It arrived on time, was exactly as described on the online description, and was a great price when compared to other sellers. Only thing I might change was the packaging quality, because the desk pieces were looser than recommended due to some broken Styrofoam. But the pieces were undamaged, so it's all good. The instructions were easy to follow, and assembly went pretty smooth.

Service was fine.

Order came on time, product was easy to assemble.

Well-made, reasonable price, understandable directions, no missing pieces, just as pictured, a little slow to put together. I would buy again.

The whole experience purchasing with Cymax was a breeze. The only hiccup was with the Kalani crib. The husband had a very difficult time putting together the crib (4 hrs in fact) particularly given that the screws to be used for different parts had very little differentiation. Also I didn't like how parts of the crib didn't fit well together (see picture), resulting in very rough edges.

Ordered a set of two of these desks for our office. I was a little worried when they arrived because one of the boxes was badly damaged. After opening and assembling them I found there was no damage at all to the desks themselves. The packaging was that good. The quality of desks was impressive. Just as good as if I went to the local furniture store. They are beautiful, easy to assemble, and are perfect for our needs. Very satisfied.

I ordered Dorel sleeper couch from Cymax. I was EXTREMELY LUCKY to be at home during the delivery because they were delivering me a coffee table. I was able to reject it (as oppose to them dropping it by my door), and then the hell started. They almost NEVER pick up the phone and then when they do, it's no use because they don't care. It took me many full days on the phone and a few months to get that couch delivered.

Quick Service - had it in three days.

While I thought the table I ordered was very well designed and elegant, unfortunately my order wasn't delivered on time for my use. I still do plan to shop with you guys in the future.

Besides my initial confusion about the expected date of delivery of my items, the experience with Cymax and your personnel was very nice indeed. I could not be happier with the quality and appearance of my purchase. These are items I will cherish for some time to come. I definitely will remember Cymax for future purchases and you will be highly regarded in my recommendations. Thank you Cymax stores.

Always a satisfied customer with Cymax.

Ordered this cabinet online because I like what I saw in the ad. The front face of the drawers and the top are "real" wood while the rest is processed. It was a rather small package, and when it arrived I thought I received the wrong item. I wasn't 100% prepared to pay this together. It went together fairly easily. The one thing I didn't like was that the drawers are not a front load but from the side. I guess I didn't pay attention to that detail, if it was mentioned. Overall, I am happy with the purchase.

Haven't got the stuff yet but the site is easy to navigate and price are fair for good quality furnishings. I've ordered from this company before and never had a problem.

Sauder Beginnings TV Stand in Cinnamon Cherry - I am very pleased with this purchase. It arrived well-packed and complete. Assembly is fairly easy, take your time and I think you will be pleased with the results. Size is good, I have a 50 inch Vizio and it's a perfect fit. Has nice amount of storage space. I would recommend this TV stand.

They did follow up and where able to see the problems that I had brought to their attention. I have been told this will be corrected. The products I ordered turned out to be very good quality just as other reviews had stated. All that's left to do for this incident is to wait to see if the corrections are put into place.

Placed an order 4 business days ago. Had to cancel 1 item immediately after ordering (accidentally ordered the same item 2x). Order has been put on hold for 4 BUSINESS days. After calling to check on the order I was informed the entire order was being cancelled. After waiting all this time, I find myself waiting for a full refund so I can go online again (not at CYMAX) and purchase items again. I understand $1,000 is not much for them but it is for us. Amazes me that these companies can provide this type of service and still being in business. Never received an email. If I did not call I would be probably still waiting here.

After I ordered two nightstands one came damaged. They wanted to take 20% off of the purchase price and for me to keep it. I said no. Then they said they would send out another one. Another one did arrive damaged. Contacted them again. Got the runaround. When I told them I was going to return the product they were going to charge me a 30% restocking fee and $25 or more for shipping. I finally got them to send me a return label with no charge. This took weeks to accomplish.

I was concerned as to the chest arriving damaged. It arrived nicely packaged with no scratches. The chest of drawers was much better looking than the picture on the internet. It was everything that the description stated plus more. Have had several compliments from the neighbors as to the lovely finish of the chest. Yes I will be shopping with Cymax again and my neighbor said she would seek out the website when she goes to buy new furniture.