Cymax Stores USA Reviews
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Cymax Stores USA is your one stop shop for home and office furniture. We carry cheap and affordable as well as high quality and solid wood pieces for your living room, dining, bedroom, office and more.
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Reviewed Aug. 2, 2013
I am in the midst of wedding preparations and was time to order a table for this event. Made sure I had enough time for delivery before I ordered. The company Cymax said it would be delivered on the 30th of July. The wedding is the 10th. So everything was in working order I thought. The table did not arrive until the 31st without enough help to get this 200lb table out of the truck. Nice. Then there were 9 sets of engrained bar code lines in the wood of the table and each set of these lines were good size and approx 13 lines to each set of them.
Now the horrible part, takes days to just get info flowing through that company. Sent pics within minutes of them asking for them and was told not to throw away packing and so forth. Needless to say I have a table in two boxes, no dining room table and money sitting in a company that will take a good long time before it's refunded... I could have given a good review of the table which I will not, but I will give you this horrible review of a company that cannot give you management numbers to call or names to the management and customer service that just repeats over and over the same thing.....
Reviewed Aug. 1, 2013
I wrote them a rather truthful review on their FB page explaining how horrible this company is!!!!!!!! Of course, they now have blocked me from their page! Ordered a 9 pc. dining set over a month and a half ago. When I ordered it, my package was est. to be delivered in 2 weeks. After 2 weeks passed, we did not get a phone call so we called them. When we asked about the package, no explanation was given, just that our package will be delivered in 2 weeks (so I guess they NEVER ordered it to be shipped).
As for shipping, the company CYMAX hired came to deliver our package, came to our house at 8:30 PM (WITHOUT a phone call, when they told us that they would arrive between 2pm-6pm). I have 2 kids under 4years old, so the fact that 3 men came that late does not make me a happy customer. Before they left, we asked them to look through the boxes to make sure everything is there. They said "Don't worry about it since we already marked it as damaged", then they left.
I blame this on CYMAX since they decided to do business with them and failed to call them upon our request, instead giving us a 72 hour process time for our request. REALLY?! We called the shipping company and they gave us the same time! This happened on a Wednesday. Cymax said they would call us on Monday - no call, so we called them. They said they need 24-48 hours on top of the 72 hours to process this other request! Gave them until Wednesday. Still no call! So we called them back Friday (of course the same thing happened - no call back- we called them back). This call they said they have emailed the furniture manufacturer to reorder the pedestals and would call us back! No Call of course!
So yesterday, 3 days later, we called them again. This phone call, they said they contacted the furniture manufacturer and will have it processed within 24-48 hrs (SO they lied about contacting the furniture manufacturer like they promised previously!). I HATE LIARS!! So today, they send us an email (LIKE COWARDS) explaining that the product we are looking for is NO LONGER AVAILABLE!!!! WTH!!! So now, we have had for over 2 weeks a huge tabletop still lying on the floor with a company that truly doesn't give a crap about their customers. DO NOT BUY FROM THEM - NO DISCOUNT IS WORTH THIS AMOUNT OF B.S.!!!!
Updated review: Aug. 9, 2013
After my complaint thru Consumer Affairs then Cymax DID the right thing and did refund my full purchase price. Thank you Consumer Affiars.
Original Review: Aug. 1, 2013
I ordered a chair size futon cover - they sent the wrong size, a full size which I cannot use. I have had to email back and forth for 3 weeks now - they finally responded with wanting ME to pay them postage and 30% restock fee even though it was THEIR error.
Reviewed July 31, 2013
Thank you for the speedy delivery. I put the desk together and am very happy with it.
Reviewed July 29, 2013
This end table was just what I wanted. It was very inexpensive but you can't tell by looking at it. I liked it so much that I ordered another table from the same collection. It was very easy to put together. You can't tell by looking at it that it is the type of furniture that you put together yourself. I am very pleased with the looks and quality of this end table.
Reviewed July 28, 2013
Beautiful piece of furniture - difficult to assemble - takes some time but worth it once it’s done.
Reviewed July 28, 2013
The table was delivered on time and it was a very affordable price. It's very good quality and is exactly what I was looking for. It fits perfectly in my guest room!
Reviewed July 27, 2013
I bought 2 of the 72" high, in light wood color. This color makes them not dominate the room, and lets the books and things show. The only complaint is that the backing was packed flat. But when we took it out, it curled and wouldn't stay flat during construction. It even ripped itself up a seam. I used tape on the backside so it looks okay now.
Reviewed July 27, 2013
This computer desk is just what I was looking for. It is compact yet services my purposes nicely. It was a reasonable price also.
Reviewed July 27, 2013
Item is as described. Minor defect in the wooden board.
Reviewed July 27, 2013
This was a Sauder product which I had 4 previous products w/great results, as was this time. I found the order process, and subsequent e-mail notifications very helpful and rec'd my order in the expected time. Sorry I'm not able to send any photos of the final, beautiful desk.
Reviewed July 26, 2013
Order came on time, in good shape, with good directions to put bookcase together. I would order from them again.
Reviewed July 26, 2013
Cymax has a great website, quality product, and fast shipping. My items have always been delivered on time or before. Nothing has ever arrived damaged. Love the great selection they have.
Reviewed July 26, 2013
I thought the price on my furniture was very reasonable. The products are of very nice quality.
Reviewed July 26, 2013
Good selection, good shipping process, we got the product sooner than we thought. Overall, we're happy with the product.
Reviewed July 26, 2013
Bed purchased received was exactly as pictured. Very well packaged to prevent damage and shipping was extremely fast and free! Price was at least $200 less than the Furniture store price for the same bed and a few dollars less than other online stores.
Reviewed July 26, 2013
Shipping time was as stated, quality is as expected, help in ordering by phone was very good and easy. We are very happy with the purchase of the file cabinets we made and would definitely recommend.
Reviewed July 26, 2013
Ordered desk and lateral file in May. Delivery June 12. Waited all day - 5 minutes before the latest time they show up. 470 pound desk shipped upside down, wrapped in cardboard. Asked them how they were going to get the desk in. They said they hadn't thought about it. They couldn't pick it up, but managed to roll it over. Brought it closer to the house with a hand truck and unwrapped to check for damage. I suggested taking out the drawers to at least make it lighter. We then saw the lower right drawer guide had broken loose, and there was damage to the above panel. I told them I wasn't accepting delivery, and they wrapped it with plastic and put it back on the truck. I didn't accept delivery of the lateral file either - they were a matching set.
I got on the web site and reported the problem and requested a refund. Web site gave me some errors, so I also called and provided the same information and again requested a refund. Several followup emails - they asked me the same questions over and over again. More follow-up emails - still waiting. Now it's July 25, and they are still trying to get a hold of the carrier for more information. I'm not sure why they think that's my problem. Today, a representative suggested that I shouldn't have refused delivery, and that's what was causing the delay. I can't imagine what the situation would be if I'd have accepted the pieces. I've since order replacement furniture from a more reputable source.
Reviewed July 21, 2013
Am very happy with my most recent online purchase from Cymax. Am a repeat customer. Previous orders were only for media storage units. This recent order was for four (4) furniture items: a corner unit TV stand, plus matching coffee table, end table, and sofa table - all in oak finishes. All four items were delivered on the same day [six business days after ordering]. After assembly, I was very happy with the look and color of all pieces. Their appearance and wood grains matched very well and looked even better than expected from their online catalog photos. My son and I are quite satisfied with these new additions to our living room. I have already re-visited the Cymax Stores website in anticipation of placing an additional order for other items for our home.
Reviewed July 20, 2013
My order arrived unharmed, on time and it's just as pictured. It's just what I wanted. Love it.
Reviewed July 20, 2013
chair & ottoman - Completely please, easy to assemble. It also came in a color I need and couldn't find elsewhere.
Reviewed July 20, 2013
The website was easy to maneuver. The desk was shipped in a very timely basis. The quality of the desk is excellent. We are very well pleased with our transaction and will recommend to our family and friends. Thank you.
Reviewed July 20, 2013
Bush 36" Return - I ordered this for our office and it shipped earlier than what I was told it was going to. It is exactly the color we wanted and is very sturdy.
Reviewed July 20, 2013
I recently purchased a desk from Cymax. The cost was very reasonable. I actually found the same desk double in price on another website! Happy with the model, look and overall purchase. Would recommend this business to a friend.
Reviewed July 19, 2013
We had a good experience with Cymax: quick shipping, quality product, affordable prices. We will return for further purchases.
Reviewed July 19, 2013
I ordered three sets of dark wood bookshelves. The ordering experience was simple and fast and they were delivered as stated! Although the directions for putting them together was incorrect, they can be assembled by looking at the pictures very easily. They look very "high end" standing side by side as I attached them together.
Reviewed July 17, 2013
Bush Series - Lateral Filing Cabinets. The assembly instructions need a written explanation as well as the pictures. Can be very confusing. We were missing two screws.
Reviewed July 15, 2013
We are very pleased with the table. There was a problem in assembling the table. The allen wrench that came with the table to assemble it was of very poor quality. We had to go buy one to put the table together.
Reviewed July 15, 2013
These backless bar stools are very nice. They came quickly and already assembled! Great quality for the price. Great purchase - would totally recommend.
Reviewed July 15, 2013
I ordered four items and received three. Still waiting to learn what happened to the fourth item. Otherwise, the other three items arrived without incident and were in good shape.
Reviewed July 14, 2013
Sauder August Hill Corner TV Stand in Oiled Oak - The back cover is made of a sturdy cardboard. The bottom doors have open spaces NOT draws. Overall, for 100 bucks this was a good buy.
Reviewed July 14, 2013
I have been very happy with my purchase. My bedroom looks great. The prices of my furniture store nowhere meets all the pieces I received from Cymax. They were easy to put together. I just hope they’re durable in the end; something we will have to wait and see.
Reviewed July 13, 2013
The furniture I got was a u-shaped office desk. The price was very reasonable and the delivery was fast too. However, when we put the desk together, we realized there was a little dent on the desk itself. The bridge and lateral file was in good shape. So overall, I'm a little disappointed with that dent.
Reviewed July 13, 2013
This is the second item we have ordered from Cymax, and would certainly order from Cymax in the future. The price is right, the quality of the product is excellent, and the service is excellent.
Reviewed July 13, 2013
Delivery took much longer than expected. Otherwise great customer service and support.
Reviewed July 13, 2013
Although we are not happy with one of the pieces, this is a manufacturing issue, not a store issue. Cymax processed the order quickly.
Reviewed July 12, 2013
I was pleased with my shopping experience, the delivery time, and the merchandise.
Reviewed July 12, 2013
This is a great buy! I got it for my office and it looks good, sturdy, and definitely more expensive than it really is. I'd recommend!
Reviewed July 12, 2013
I was very impressed with the service and the item that was delivered. It came timely and was easy to assemble. I would recommend to my friends and will buy from Cymax again.
Reviewed July 12, 2013
I purchased this unit for my DVDs as I have a large collection. I was able to put it together in about an hour. It holds over 400 DVDs and looks nice with my other DVD cabinets. For the value, it is a great unit.
Reviewed July 12, 2013
The bookcase was delivered very quickly. Easy to assemble and looks fantastic. I would recommend this product to anyone.
Reviewed July 9, 2013
I would like to first start by saying this experience has been one of the best online ordering experiences ever! I own a furniture store and ordered a table and eight chairs for a client from Cymax. The shipment was on time and in great condition. The client was thrilled with the quality and prompt service provided by Cymax.
After opening the table and chairs, the client had a minor issue with one of the chairs. I contacted Cymax and immediately, they contacted the furniture company and had a new chair made for this client. The chair was shipped quickly and the communication regarding the chair was terrific. Special thanks to Steven **; his professionalism, attention to detail, and customer service were second to none. I appreciate the quality customer service and prompt communication, and would consider it a pleasure to do business with Cymax in the future. Thank you!
Reviewed July 9, 2013
I purchased an armoire for my son. It arrived in great condition, was not too hard to put together, and he loves it. I would definitely recommend Cymax to my friends and family. Was very satisfied with the product and the service received.
Reviewed July 7, 2013
Purchased a South Shore Back Bay Platform Bed Frame. Shipping was a bit slower than I expected, but then again, I didn't quite realize how big the package was and that it was literally coming from the other side of the continent. Overall, the frame is great, was easy to assemble (with a 2nd person - this to my knowledge was not openly mentioned), and the parts had no damage upon arrival. I'd do business with Cymax again.
Reviewed July 6, 2013
I really like the product I purchased. There was some damage to two of the pieces. I did not return it because we were in need of the product so we took it with the issues.
Reviewed July 5, 2013
I love my new bedroom set I purchased for my son. It was easy to put together, even for one person and looks great. Thanks.
Reviewed July 5, 2013
I have made several purchases from Cymax and each time, the order process and delivery have been easy and excellent. I receive my merchandise on time and in excellent condition. I have ordered both bedding and furniture and have had wonderful experiences each time. I definitely plan on ordering from them in the future, and recommend them to anyone.
Reviewed July 5, 2013
I ordered 3 beds for our vacation rental from Cymax because they had the quickest delivery times. Whenever I called to check on the progress of my delivery, it was always "on the way". I finally got the beds almost a full month later than promised. In order to get the beds in time for our first guests, I had to drive an hour, intercept the delivery and pick up everything myself. I shop online often but I have never had an experience this bad.
Reviewed July 4, 2013
Well made bookshelf and affordable. A step up from the ones from Target, etc. Looks great in our game room. The only problem was that it was missing 1 bolt so we had to improvise. Would definitely recommend it.
Reviewed July 4, 2013
The desk is an excellent value for the price. Assembly does take an experienced person and does take several hours. The finished product, however, is more than worth the time, effort, and dollars.
Reviewed July 4, 2013
Very satisfied with the product and all aspects of ordering and shipping. Would recommend Cymax to friends and family. Would definitely make future purchases from your company.
Reviewed July 4, 2013
I was very impressed with my corner TV stand and with Cymax. My TV stand delivery time frame exceeded my expectations. The unassembled stand came with very easy to follow directions and all parts were included. Once together, the TV stand is a very sturdy, beautiful addition to my home. I was very pleased with the entire purchase!
Reviewed July 4, 2013
This was my first purchase of anything of this type on the internet (headboard) but couldn't find what I was looking for. I started searching the web and found Cymax. I was kind of unsure about what I was seeing and the price so didn't order it for a while. Finally, I gave in and ordered it. I was so surprised of the quality of the headboard I received and the time it took to have it shipped to my home (3 days). I am sure I will continue buying from Cymax in the future and for anyone who has some doubts, I can only say try it - you will be pleasantly surprised.
Reviewed July 4, 2013
I purchased a sofa table and an end table. They arrived quickly, were very easy to assemble, and look beautiful. I wouldn't hesitate to recommend or to buy from you again.
Reviewed July 4, 2013
I ordered a light wood kitchen cart from Cymax. I immediately got emails regarding confirmation of order and delivery status. The product is excellent for the price. I would definitely recommend!!!
Reviewed July 4, 2013
Excellent delivery and product. Nice dresser. It's easy to assemble if you have a power drill handy and nice for the price.
Reviewed July 4, 2013
I was quite pleased with my purchase. It has a good quality and it looks very rich. It works.
Reviewed July 4, 2013
I was impressed by how quickly I received the item and the way it was packaged. The instructions were fairly clear. We only had one minor issue and that was resolved fairly easily. The desk is very nice. If I need furniture in the future, I will shop Cymax.com first.
Reviewed July 4, 2013
I was happy to find the headboard for the bed I had purchased. Cymax was the only seller that had anything reasonable in price and finish I wanted. I was under pressure to get the room ready and the order was shipped immediately. Everything worked out perfectly. All my thanks.
Reviewed July 4, 2013
I have to say I was so impressed with the Customer Service Representative. By the way, she answered the call! We had a desk shipped to us damaged and she overnighted the piece to us! That my friends is called Excellent Customer Service to the finest! I will definitely shop with this company if and when I ever need any furniture, period. I will tell everyone I know about my experience!
Reviewed July 3, 2013
Fair price and easy to order. It arrived within a week. I recommend Cymax!
Reviewed July 3, 2013
I was very happy with how quickly my order arrived as stated. The product was also a nice quality and I was satisfied with the materials.
Reviewed July 3, 2013
All I needed was a screwdriver. The unit came as a kit, and I find, with those, it's best to take things very slow making sure you have the right part and are connecting it properly. When I did that here, it took a little longer, but the result was a sturdy night table in my guest room for when my adult kids come to visit. It looks great; it's durable, and the drawers open and close smoothly. I'm very happy with the result.
Reviewed July 2, 2013
This is my second purchase from Cymax and I am very pleased with both. I purchased the china cabinet with the stainless steel top several years ago. It has held up very well and I have received several compliments on the style so I decided to purchase the matching buffet server. The assembly instructions can be a bit frustrating but with patience and two people, it can be done. I have found that Pledge is the best product to clean the stainless steel tops but you need to wipe in the direction of the grain. They both look great in our dining room and will probably last me for years to come.
Reviewed July 1, 2013
This was the second time we purchased furniture through Cymax. The first time was fantastic; this last one however wasn't so much. We bought two night stands, an armoire and a dresser. The night stands were in great condition, the armoire and dresser had broken parts so we couldn't put it together. We called Cymax and they were very nice and said they'd send those broken parts right away. I hope they arrive in one piece this time.
Reviewed June 29, 2013
We purchased this white corner TV stand on 4/30/13. We were remodeling the living room and did not open it right away since there was so much dust in the house. We stashed it in a corner of our bedroom until today. We spent the morning putting it together and it was an ordeal. When they say assembly required, they do not mean just screwing on legs! Every little piece has to be put together. We finally got to the top piece and although it fit, the entire top was crazed under the finish - lines and cracks were running everywhere. It’s not very pretty or new looking. Also, the magnetic closure for the top of one of the cabinet doors is missing. The other door has the magnetic plate attached to it and so it closes. We will try to get one at a hardware store. One of the handles will not bolt on to the door, too. The hole must be milled wrong, as this bolt is the same size as the other one that went right on. We will also try to find a bolt that is the same thickness, but just a little bit longer when we go to the hardware store. All in all, I was disappointed in the experience. My husband says that's what I get for buying furniture made in China, but I did not realize that was the case when purchasing. Maybe it did say that somewhere, but I didn't see it!
Reviewed June 29, 2013
I purchased a bed and the headboard for it. The delivery was prompt; the website is really easy to use and I got an awesome deal! :-) Thank you, Cymax!
Reviewed June 27, 2013
This cabinet made a messy pile of DVDs become an organized phenomenon. The construction was easily accomplished in about 2 hours. The instructions were easy to follow. It's a classy addition to my living room.
Reviewed June 27, 2013
My experience with Cymax was excellent service, courteous and prompt customer service and the TV stand is beautiful and high quality. One of the pieces had a chip/crack and after I called, I received a replacement piece in no time. I would definitely shop here again and have told friends and family about your services. Thank you.
Reviewed June 26, 2013
This is a lovely piece, unfortunately, we are having to wait to complete putting it together as it is missing one piece! The customer service agent I spoke to was very helpful and pleasant.
Reviewed June 25, 2013
I ordered a stand-up desk. It was shipped immediately. It turned out to be an inferior item and not as described. It was unusable. I asked for a return authorization, but the manufacturer would not accept a return. The manufacturer (Winsome) would not stand behind this item! Cymax is allowing me to donate the item to charity in Cymax's name and is giving me a full refund! So even though the manufacturer would not accept a return of its item that was not as described, Cymax is willing to give me credit. Every single person I dealt with at Cymax was friendly, helpful and diligent in following up and letting me know the status of my request. Cymax is definitely 5 stars when it comes to customer service. I would recommend Cymax to anyone, just don't buy the Winsome Home Office Cart!
Reviewed June 25, 2013
The furniture I ordered online came in the time frame in which I was given. The instructions to assemble the furniture were easy to negotiate, I'm pleased to say. Only one piece came with a little damage; it was in a place that could not be seen, so we did not have to return it. One suggestion I would offer... include a stain pen, etc. to match the furniture for touch ups of joints. I would not hesitate to order with Cymax again.
Reviewed June 24, 2013
I was very pleased with my recent purchase from Cymax of a Southshore TV console. They shipped the article to me very quickly. I would not hesitate to purchase other products from Cymax through their website in the future.
Reviewed June 23, 2013
My order came on time and everything was correct. Ordering was easy and items came as described. I have no complaints currently and very well look forward to shopping again.
Reviewed June 23, 2013
King size storage bed, black with shelves for headboard - This is a great buy! It looks solid like a more expensive version and it has a nice rich color. People have commented that it is hard to put together. I can't think that's true, as my 13-year old son did it himself with very little guidance. And he's severely dyslexic so reading the directions isn't really very easy for him and yet it only took him about 5 hours in total!
Reviewed June 22, 2013
I've ordered several pieces from Cymax and have consistently been impressed by not only the large and varied selections, but also with the fine quality. In one instance where something arrived damaged during shipping, Cymax was very easy to deal with and quickly remedied the situation.
Reviewed June 22, 2013
It took me about 3 hours to put together. It's really nice except for the lock. I have not been able to get the lock to work properly.
Reviewed June 21, 2013
The ordering was easy, and it was shipped and arrived earlier than anticipated. The chairs and table were well packaged and the set was easy to assemble. The set looks very nice and the chairs are comfortable to sit in.
Reviewed June 21, 2013
It went well; what was ordered arrived quickly and easily.
Reviewed June 21, 2013
I purchased 2 twin beds with storage from Cymax. They were easy to put together. I did have a problem with one of the drawers but when I called, I gave the piece numbers and they were shipped to me within 4 days. I would highly recommend them.
Reviewed June 21, 2013
After much shopping, we located the Sauder 2-drawer wood file. Our last purchase of another brand file ended in disaster when the drawer fell off the tracks when filled. The Sauder is a much better quality product and works perfectly for us. Directions are a challenge to follow but the project was completed. This is a beautiful piece of furniture for our computer room.
Reviewed June 21, 2013
Reviewing purchase # **, it was a good experience with quick delivery and good quality. I will order again from Cymax.
Reviewed June 21, 2013
Item delivered was broken and I had to wait another 8 days to get the replacement parts. The cabinet is beautiful and works well. I am happy with that but FedEx sucks and I will not order again from anyone that uses them.
Reviewed June 21, 2013
The dresser was okay except for the top. It sat in my living room for a week until the top came in. A bit of an inconvenience for the damaged top but quickly resolved by the customer service rep who was incredibly friendly.
Reviewed June 21, 2013
The product went together well. It's sturdy and doing a great job. My only reservation, the assembly would have gone better if the fasteners had all been identified and bagged separately. Instead, I had to isolate, compare and by the process of elimination, figure out what was what and then label them myself. And I have the advantage of being a retired graphic designer who has done a lot of instruction sheets myself. From there, all went smoothly. The manufacturer should do that organization for the customer. Of course, this comment refers to the manufacturer, not necessarily the seller.
Reviewed June 20, 2013
I got my product on time and in good working order. Thank you.
Reviewed June 20, 2013
Executive Trestle Desk - The description on the website should have warned that there are many, many pieces to assemble and a substantial number did not come with an identification number so I had to spend a lot of time upfront to identify the piece by the description in the instructions and label it myself. The instructions were difficult to follow. Each step was listed as an abbreviated sentence. More text is needed. And the final task that led to my dissatisfaction is that the heavy desk top in no way can be installed on the few fragile cam dowels. The desk is too heavy to lay down on such small protrusions. And after the first try, the plastic casings were stripped. We had to install brackets throughout because there was no way to do it the way the instructions details. I would not recommend this desk to anyone else.
Reviewed June 20, 2013
I found the product I wanted, ordered it, paid for it, tracked it and received it - all with NO problems!
Reviewed June 20, 2013
The kitchen knobs we received were perfect. They add wow to our new renovated kitchen. Thanks for the quick and easy service. The knobs were received within a timely fashion.
Reviewed June 20, 2013
I had a good experience with Cymax.com. I purchased 2 night stands, 1 headboard, and 2 lamps. I received the order very quickly. Decent quality. I would order from Cymax.com again.
Reviewed June 20, 2013
Assembly was easy but somewhere instructions were slightly off as to which side was the right side. I had to redo a couple of furniture. I had altogether bought 6 pieces of bedroom set. Overall quality is good. One of the pieces was broken in shipping which was replaced free of cost (but the time to replace was long). Satisfied with the purchase, good quality for the price paid. Thanks.
Reviewed June 20, 2013
I did lots of research on the item I bought. Cymax had the lowest price. The item arrived extremely fast at my house. I am very satisfied with my Cymax experience.
Reviewed June 20, 2013
Sauder Shoal Creek lateral file in jamocha wood item #371070 - The price was great compared to other sites! Quality product delivered as promised by Cymax. Patience is key when assembling this line of furniture, but the finished product is beautiful - especially given the affordable pricing for office furniture. We also have the matching desk and 2 bookshelves and it all coordinates perfectly! Thanks for a great value and a wonderful purchase experience!
Reviewed June 20, 2013
Delivery was fast and free. The product was in good shape. It was somewhat lengthy and complicated to put it together but instructions were excellent. I will definitely shop here again.
Reviewed June 20, 2013
The bed frame ordered was delivered in 2 days. The price was excellent and the frame was just what we wanted.
Reviewed June 20, 2013
Good value. Shipping was very quick. Good selection of merchandise.
Reviewed June 20, 2013
South Shore Cosmos 5 Drawer Chest in Black Onyx Finish - The chest looks great. It has a very modern appearance and looks great with my son's grey metal bed frame. However, the drawer glides and other pieces for putting the chest together are made of plastic. I hope the chest will hold up to use by a teenage boy. Also, read the description carefully. The drawers are not as deep as they appear in the pictures.
Reviewed June 20, 2013
It's a solid table and easy to assemble. Color is very accurate to picture. Great value.
Reviewed June 20, 2013
I love my new bed frame with the built-in drawers. I also got the matching headboard with the three open slots which come in handy to place a push light in the middle of it as well as a tissue box in one of the slots.
Reviewed June 20, 2013
Easy to order. Prompt and timely delivery. Good quality for the price.
Reviewed June 20, 2013
Magnificent product and best of all, affordable. Easy to assemble with accurate instructions and description of all parts. I have a Sauder computer desk and I think their product can't be beat. As soon as budget will allow, I will purchase another bookcase from Cymax. My online experience was easy and pleasant. Shipping was super fast. I definitely would recommend this online store to all.
Reviewed June 20, 2013
I have previously bought pieces made by Bush Furniture and was extremely happy. This purchase was of the quality as I expected. It was packed well, no damages found. While the assembly took a bit of time for me (I'm a petite female, the desktop was on the heavy side, but still manageable), the instructions were very straightforward. Everything fit together as it should. It is a good-looking solid desk, nicely finished, perfect for my needs. The only complaint I would have is the shipping/delivery notification via email was not exactly accurate. However, whenever I contacted Cymax customer service, they were always pleasant and helpful and gave me a more realistic shipping report. It arrived within a few days of purchase. Definitely a painless purchase and a very good value.
Reviewed June 20, 2013
I found a king size headboard at a price and quality that some well-known retailer were asking anywhere from $500 to $700 for a similar headboard, plus shipping. Your merchandise was quality and was delivered promptly.
Reviewed June 20, 2013
The shipping was slow, but not due to Cymax. The order placed was coming from Canada and had to clear customs. I called Cymax and the rep called UPS since the tracking was unavailable. The rep stated the item was waiting in customs. Funny how the next day the package was delivered to the house.
Reviewed June 20, 2013
Delivered in a timely fashion and also packed extremely well so there was no possibility of damage in shipping process.
Reviewed June 20, 2013
I've recently purchased a media stand for my living room from Cymax web store. I'm very pleased with this order and the product. It came exactly as what showed online and it looks beautiful. I would definitely recommend this product to everyone.
Reviewed June 20, 2013
The cabinet was easy to put together and all parts were there. We were able to put the cabinet together in one evening. The final product was just as the shown picture online. We are very happy with it. I would definitely consider ordering from this company again.
Reviewed June 20, 2013
Very quick delivery! I was thrilled to have it assembled and useful before the need. The quality of the oak bookshelf, in fit and finish, is superb! The assembly was a snap! It would have been easier if I looked at the simple and thorough instructions. It's so much sturdier than typical "assemble yourself" stuff! It's found a new home in a prominent location.
Reviewed June 20, 2013
I ordered the craft table. It came promptly, was well packaged and no damaged parts. Very satisfied! Will be back to buy more from this website. Awesome site BTW.
Reviewed June 20, 2013
Everything was packed perfectly. Instructions were very easy to follow and easy to assemble. Beautiful children's bedroom set. Nice, rich, dark pressed wood. Super fast free shipping via FedEx. Strong heavy wood.
Reviewed June 20, 2013
Great product and very easy to put together. Reasonably priced and well worth it.
Reviewed June 20, 2013
In the process of remodeling at home and I needed something to go in the kitchen. I had it within 2 days. It was easy to put together. A wonderful product. The picture didn't give justice. It was much better when we got it. It is an awesome product. I would recommend it over and over again.
Reviewed June 19, 2013
Britanee from Cymax has processed two furniture orders for me in the last 2 months. I was initially looking online and called to ask a question. Britanee not only answered my question, but looked up the order that was in process on the web, arranged for delivery to my office, and completely took care of the order through the payment process. She followed up twice by email to ensure that the delivery and furniture arrived on time and in good condition. When I needed additional furniture, I didn't hesitate to contact her. She provided incredibly professional service and was an absolute joy to work with.
Reviewed June 19, 2013
I am very pleased with my TV/Component Bench. It arrived promptly (ahead of schedule). Nothing was damaged. All the parts and instructions were included and it assembled very easily. I love it! Very modern and smart looking.
Reviewed June 18, 2013
This is easily one of the worst companies I've ever had to deal with. I spent over $1000 on a desk and it came damaged (there are 4 pieces and each had damage). It has been more than 2 weeks and this still hasn't been resolved. Their customer service is horrible, and one gave me attitude for calling about a status update. I will never shop with this company again and neither should anyone else.
Reviewed June 16, 2013
I ordered three items from Cymax recently and was very pleased with the quality of the furniture, a Bush Series C Bookcase, a door kit for the bookcase and a 2-drawer kit for a Bush Series C desk I previously purchased from Cymax. One of the drawer fronts had a slight finish problem and after calling, I received a replacement within days at no charge. I would highly recommend Cymax for the selection and quality of the products they sell. I also appreciate the great service I receive from them.
Reviewed June 14, 2013
I purchased a Catnapper Oversized Teddybear Recliner from Cymax online. I was a little leerry at first, buying a recliner online from a store I have never heard of, buying it without being able to sit in it to see if it is comfortable, so I knew I was taking a big chance. But I went with it and believe me, I am so happy that I got this recliner from Cymax. It is the most comfortable chair I have ever sat in and laid in. It swivels and glides when you lay back, it is very big and has oversized arm pads to make you more comfortable. I love it! From the time I purchased the recliner online, I had my Teddybear recliner within a few weeks. I cannot even go to a furniture store here in my home town and get a recliner as quick as I got this from Cymax. The complete shipping and receiving process was fantastic. I plan on purchasing more from Cymax and I have been referring Cymax to a lot of people in my town. Thank you, Cymax, for my most comfortable recliner in the world.
Reviewed June 13, 2013
Love My Dining Chairs And Bar Stools! Beautiful abaca mahogany leaf dining chairs and antique walnut bar stools. They look great in our beach home and coordinate very nicely with other items recently purchased for updating three rooms.
Reviewed June 13, 2013
There's a wonderful selection to choose from with fast shipping time - easy assembly of the cart when it arrived. I would definitely order products from this company again.
Reviewed June 11, 2013
Great quality as described and very good customer phone service.
Reviewed June 11, 2013
Love everything! 4 Abaca dining chairs and 3 bar stools I ordered are everything I wanted them to be for our beach home. They blend not only with the new living room furniture I recently purchased locally, but made the glass dining room table we kept have a whole new look. Everything was reasonably priced and of great quality!
Reviewed June 11, 2013
I ordered Pub Tables and Saddle Chairs for a retail store my wife and I are opening. Unfortunately, I initially ordered the wrong height table and chairs. I didn't even open the original order before realizing my mistake (not Cymax's mistake). I reordered the Pub Tables and Saddle Chairs which came promptly. I love the look, the size, and the price was just right. The only reason I gave 4 stars instead of five stars is because returning the original order was a bit of a hassle, and took longer than expected. I will definitely shop at Cymax again.
Reviewed June 11, 2013
First and foremost - it's fast shipping. I thought I was going to be waiting weeks; everything arrived quickly... The furniture was easy to put together - I got a total of 4 pieces that took roughly 2 hours. Once the furniture was put together, it looked amazing and durable! Thank you.
Reviewed June 10, 2013
Good product for the Price - Easy to assemble, all parts good quality, and the unit looks real good.
Reviewed June 9, 2013
The description of the product stated easy assembly. It was hardly easy after package was opened and looking at all the hardware provided to assemble it. I have purchased other items that required assembly but nothing that required this time and effort. I also was not certain if it was solid wood.
Reviewed June 8, 2013
I bought South Shore Prairie dresser, Queen/Full headboard, and 2 nightstands! They were very well made and not too hard to put together. Headboard is not as sturdy as I like on the full but overall, it's a nice set for my guest bedroom. The dresser was bigger than I thought and the nightstands are very nice.
Reviewed June 7, 2013
I purchased a desk that was pre-assembled. I was thrilled that a pre-assembled desk was offered. It was delivered in a timely fashion. The desk itself was just as it shows and described on line. It did, however, have a few problems. The screws that it came with to put the drawer handles on were not long enough. The back panel behind the drawers fell off and it had a dent in the upper left corner. I called about this and another desk was not available, though I had been told this was a new product and I was the first person to buy one. I thought that was weird. The agent was very nice and offered me a discount. Since there was not another desk, I took the offer. I was able to put the back panel on and I was able to find the proper screws to fit, though that was a pain. I will live with the dent.
I do like the desk. The drawers are nice, deep and everything like my computer and keyboard fit on it. The wood seems very nice and for the most part, I'm happy. My negative is that it's not very sturdy. Just a gentle touch and it moves all around. Not too bad though. The shipping was free. The price was pretty good and the agent that ordered this for me was wonderful. He took out a lot of time with me in picking out this desk. Great customer service.
Reviewed June 7, 2013
I have nothing but awesome things to say about this company and their products. They have a huge selection of merchandise and priced very fairly. My last purchase was a TV stand, and it was the easiest thing I have ever had to assemble. It is strong and sturdy and just looks elegant. Will be shopping again and again and again with Cymax!
Reviewed June 7, 2013
I purchased a DVD Cabinet and I'm very pleased with how it looked - real wood with glass doors. It came in good shape. Nothing was wrong with it. I received it within the week, very quick delivery. My son was here and helped put it together for me. I had only a small area to put it in. It's perfect for the space I had and it looks very nice. I'm very pleased with this cabinet.
Reviewed June 7, 2013
They had just what I was looking for at a good price and free shipping. I received the island ahead of the scheduled delivery. I'm very pleased. I would purchase from Cymax again. They had it in before the painter arrived to redo the kitchen cabinets. I had it finished to match. It fit in perfectly for the space I had.
Reviewed June 7, 2013
I found a dresser/mirror combo that I absolutely loved and wanted in our little girl's nursery on a different website, but the price was more than I was willing to pay. After scouring the internet for this combo, I came across Cymax and found that they had the best deal on this item. Ordering was easy and the items came very carefully wrapped. I was so worried that the mirror was going to come to me broken, but it was wrapped up wonderfully! It also came on time with the schedule I was told in my order confirmation emails. I would definitely buy from Cymax again and will be telling everyone who asks me where I got the items that they came from Cymax!
Reviewed June 7, 2013
The product was fine, but Cymax Customer Service (Resolution Team) was awful!!! It turns out they submitted my order twice...there was no confirmation email of the original order so I thought it never went through. How would I know that the original order was submitted without confirmation? The Resolution Team was totally unsympathetic regarding what happened and would charge a $60 restocking fee for me to return the second unwanted table, which was unopened in its original packaging. I’m so disappointed with Cymax...I will never deal with Cymax again.
Reviewed June 7, 2013
Made in the USA. Nice wood, prefect color. Easy assembly.
Reviewed June 7, 2013
Although the quality of the TV stand is okay for something that is not real wood. We were shipped our product without adequate number of cam dowels to put it together. Two pieces were also cracked, so better packaging is needed. The company did ship us replacement parts, but they used standard shipping so we had to wait 5-7 days for it to arrive. No compensation or discount offered for the inconvenience.
Reviewed June 7, 2013
Appears to be of excellen quality. Just had it assembled today and I am looking forward to using it.
Reviewed June 7, 2013
I bought this book shelf after several options and it fit well in the allocated space and it's very strong. Installation is easy and instructions are very clear. I would recommend this.
Reviewed June 7, 2013
I recently ordered the Sauder Orchard Hills large desk and hutch. This was my first experience with Cymex and I was very pleased with their competitive prices and free delivery. The desk and hutch arrived within a week of ordering and was exactly as described.
Reviewed June 7, 2013
It's a great looking piece of furniture, easier to put together than most such products, and my wife loved it, a sight unseen when I ordered it.
Reviewed June 7, 2013
I am very pleased with this product. If I needed a new bed again, I would definitely buy another one... It was a little tough to put the drawer together, but other wise, 4 stars.
Reviewed June 7, 2013
Very happy with the Bush 48" Credenza. Although it came damaged, the replacements came very quickly at no cost to me. Easy to put together, sturdy and very attractive. I had previously purchased a Bush Series A corner desk and then purchased two credenzas to finish off my office work desk. Very happy with the product and the service.
Reviewed June 6, 2013
I received my headboard sooner than expected! It was packed beautifully, damage to parts. The price was great! The instructions were very clear and I put it together MYSELF... It would have been faster and easier if I had a second person! It is sturdy and looks great! Would definitely recommend it.
Reviewed June 6, 2013
The headboard arrived as promised. When we opened the package, the presentation side had a large crack in the veneer. My son solved that by reversing the faces, and I filled the holes where the screws should have gone with wood-colored putty to match the cherry finish. I'm not all that impressed but couldn't see wasting time and effort to return. It looks good in place.
Reviewed June 6, 2013
I am happy with my order. I ordered the Southshore platform bed. The directions are not the best, but the bed is great. I was very pleased that it was delivered on time as I was sleeping on a futon.
Reviewed June 6, 2013
The table was absolutely beautiful just what I wanted. The height and color was just right. It is sturdy with a sleek finish.
Reviewed June 6, 2013
Excellent computer table works perfectly for my needs. It is somewhat challenging to assemble but close attention to the plans made it relatively easy. It is a very nice looking unit and I would recommend it to anyone needing this sort of desk.
Reviewed June 6, 2013
The desk arrived in a timely manner. The directions were clear and I, who has never put anything together, was able to build the desk alone. I am very satisfied with the product and the service that Cymax provides.
Updated review: June 28, 2013
Thank you, ConsumerAffairs.com and thank you, Cymmax. After talking back and forth with the company on this site, the company gave me back a 100% refund and my complaint is now fully resolved. I'm very happy with the outcome and thankful that the company listened to my concerns and addressed them.
Original Review: June 5, 2013
This company is from Canada and their primary objective is to ripoff US citizens. Their standard procedure is to delay in resolving any problems that you have with your order and if you need to return an item, even if it is defective or not what they advertised, you are responsible for paying to return it to Canada!!! The high shipping cost basically wipes out your refund. They use FedEx to ship and their international policy is that you can't reject delivery and return it on the company's account without the company's permission, so they got you. Also, they will charge you a ridiculous restocking fee even on unopened items, so again, any refund is wiped out.
I bought three Nexera cabinets from Cymax stores that were described as lacquer on the company's website. Immediately after receiving the items, I opened one of the three boxes to discover that the advertised lacquer cabinet was cheap laminate that peels off (some of it was already peeling) and the back of the cabinet was actually made of cardboard. I went to the website under "My Account" as instructed and requested a return. I uploaded pictures to show the peeling parts.
The company got back to me to say they needed pictures - Stall tactic number one. I told them that I had already uploaded pictures, but proceeded to email them the pictures again. I called to follow up again and the next message I received offered to give me a 10% off my items. I flatly declined. Over the next several weeks, they continuously delayed my request with promises to expedite saying that they needed to hear back from Nexera and that they were waiting for a response from the company.
After 4 weeks and many phone calls/emails later, I finally heard back from Cymax Stores, and the following is their resolution. Basically, from the $344.85 I paid for the three cabinets, I would receive a refund of $30, plus I would be responsible for return shipping. There was no mention of the peeling laminate or the fact that the items were deceptively advertised on Cymax's website.
Reviewed June 4, 2013
On April 28, I placed an order on my credit card to help my disabled neighbor get a captain's bed and nightstand. Cymax phoned me on April 30 to say they had my e-mail address wrong and the tracking number for the shipment had come back to them. After they found their error, I was told that the furniture was released for shipment. When it had not arrived within two weeks, I responded negatively to an online satisfaction survey request.
The next week, I received two e-mails, one for each item, giving May 13 as the estimated shipping date and stating that a tracking number will be sent. No further communication has been received. The furniture has presumably not been shipped, but my credit card has been charged. My neighbor is as stressed by not receiving her furniture as I am about my credit card being charged for unshipped merchandise. Today is 4 June 2013. I rarely use the internet to order anything and do not know how to contact Cymax to cancel the order.
Reviewed June 3, 2013
I ordered a desk and a chair from them on 24 April 2013. I ordered a Hooker desk that I could have purchased on several sites for the same price. I liked their free white glove service included and I opted for them. The first week of May, my chair arrives. I work from home and have only just moved here after having rented furnished, so I have no furniture. I am keen for the desk to arrive. They use a separate company, Mana, to do deliveries. Mana emailed and asked me to schedule a delivery date for my desk. I scheduled the 10th of May. They called my husband on the 9th to tell him desk is not coming and to have me call to reschedule. I am baffled.
I called and asked why the hold up. On their site, when I ordered, it said "This desk is in stock and will ship within 5-7 business days." Where the hell is it if it shipped? Here's the mystery. No one knows! So May 16 arrives, a whopping three weeks after I ordered the desk, and the desk arrives! Delivery guys are polite and started to assemble desk. One of them tried to open a drawer and it won't budge, nor with the other one. We tried and tried to look for a level or locking mechanism but were unsuccessful. The delivery guy called Hooker so I can ask if we're missing a trick. The guy says no. It must be defective. He said I have to call Cymax to send it back. Fine. I called Cymax, all the while the delivery guys are still at my place waiting.
Cymax is clueless on the desk. No idea on the drawers. I asked if I should keep it or refuse delivery. She said it's up to me and will log my defective desk either way. Since the guys have not assembled the desk and they've been waiting so long, I told her I'm not keeping it. That was May 16th. It's now June 3rd and Cymax still has my money for the desk and is STILL investigating. Get this, their customer service states general response time is 24-48 business hours. 48 hours to reply? My card was charged within nanoseconds. I may change this to 1 star in the future if they cannot pull their fingers out. Avoid them.
Updated review: June 17, 2013
Cymax delivered the furniture on June 4. Thanks.
Original Review: May 29, 2013
I ordered on April 13 and it was partially delivered on April 30. Some of the items I received were damaged. I received some of another person's order. I filed a case using their online system immediately, and then called the following day. On May 8 they finally ordered me replacements. It was supposedly picked up on May 15. Estimated delivery was May 24. It is now May 29 and the tracking shows it hasn't even started to be shipped. Worse, they have had my money since April 13. Their customer service is horrible. They don't care about their customers once they have their money.
Cymax Stores USA Company Information
- Company Name:
- Cymax Stores USA
- Company Type:
- Private
- Year Founded:
- 2004
- Address:
- Unit 310, 4170 Stillcreek Drive
- City:
- Burnaby
- State/Province:
- BC
- Postal Code:
- V5C6C6
- Country:
- Canada
- Website:
- www.cymax.com
