Cymax Stores USA Reviews

I ordered this bed originally through Amazon over a month ago and it was on backorder, so Amazon cancelled it. This time I figured I would go right through Cymax. They sent the wrong bed. They changed my order because the one I wanted was still backordered, however, they are denying it. They have four similar beds with two different makes. Atlantic and Leo & Lacey. Two are Mission Style and two are Nantucket Style, 4 different prices. They are pretty similar and I asked if I could just exchange the Headboard/Footboard for the correct one. They are telling me that this is the bed I ordered so if they were to replace a part it would be the same part. It took them 6 days to reply to my email and now I am being ignored. I even called and talked to a sales person (as this is the only human you can talk to) and they referred me back to email.

I have been trying to initiate a return for 10 days. I have followed their online protocol, which included uploading pictures, and making a detailed case about why the product was not as specified. The pub-height chair seat was advertised to be 30" but it only came to 27.5". I managed to locate a customer service email address and contacted them numerous times. They responded once asking for a SKU number, then I heard nothing. Finally I contacted my credit card company and was issued a temporary refund based on an investigation. However if you read the reviews here, who knows if someone there will also lie about my case? Another reviewer was denied the credit card refund when Cymax lied. Do not purchase anything from Home Square - Cymax.

Placed an order at 10pm, cancelled at 10am the next morning. Received a notification that FedEx picked up the package at 7pm that day, and it arrived at the FedEx facility at 9pm. They contacted me and offered me a 10% discount if I would take it anyway, which I refused, or I had the option to start the returns process. I e-mailed 5 times over the next 20 days and received no response. I disputed the charge with my credit card company. The dispute was not resolved in my favor, which allowed me to see the information provided by HomeSquare. Someone named Jose ** provided information to my credit card company which included lies about the dates on which I contacted them and lies about them providing me with a pre-paid label for me to return the merchandise for a full refund. I will never deal with this company again.

This company is horrible!! I ordered a table and chairs. 2 days after my order I received an email that the product had shipped. I contacted the carrier to track my order to be informed that they tried to pick up my order but Cymax did not release it to them. It is now a month later and I still have not recieved my order and neither has the carrier. I tried to contact customer service at Cymax and they only communicate via email. Multiple emails sent by me but still no response, so I have no idea where my shipment is!

Purchased high end wicker ($1600) patio set with aluminum frame. Order arrived a month late. Table arrived damaged. Within first month three legs broke off sectional couch. Cymax refused to replace table. The frame and legs rusted shortly after breaking. Turns out the tack welds failed. The frame is actually powder coated steel. Cymax refused to accept a return because I could not repack in original shipping boxes. Purchased on Amazon. They refused to honor their A-Z refund policy. Can you say fraud.

I order barstools, 2 separate orders, a total of 5 barstools in February 2019. None of them work and I have been e-mailing since March 1, 2019. I did not receive an acknowledgment of my first e-mail. On March 4, 2019, I called the number for sales so that I could at least speak to a person. I was told it takes 5-7 business days but I would be contacted. I e-mailed again on March 11 basically begging for assistance. I emailed again tonight. I am 2 time zones away and it is hard to connect by phone but I will try calling sales again tomorrow. After reading reviews on customer service, I fear that I will not hear from anyone until the time for returns has passed. I will lose more than $500 from this experience. I will not be ordering again.

Ordered a hurricane candle holder. Paid extra for faster shipping. Then was told the day before arriving that they are contacting the manufacturer to see where it is. So I order from them, for them to get it from the manufacturer and to pay extra for shipping when they never had the item to begin with?

I ordered an end table online and after inputting my method of payment I received an error message saying payment couldn’t be processed. So I used another card and received the same error message. But when I checked my accounts both posted with payments. When I called customer service they insisted that they had no payment whatsoever, we’re incredibly rude, insisted I had bent a sofa from them (which I didn’t) then hung up on me. The WORST racket ever.

The six Flash Furniture chairs I ordered from CYMAX were delivered February 14th as expected. They were packaged together on a pallet, with NO carton damage. No chair damage either. We are extremely pleased with the Big & Tall Leather Swivel Office Chairs in Black!!! From what I understand, they were pretty easy to put together, There were no missing parts and the directions were clear. The chairs are really comfortable and have all the various options we were looking for, especially the back recline.

I purchased an ottoman where Cymax was the seller of an Abbyson Frankfurt Flip-Top Ottoman. I take receipt. I missed a 30 day window to return, but I ordered while my home was being remodeled and kept it in a safe dry place till I could open it when it would not be damaged. It's beautiful furniture, but it does not work with the couch we have. I asked to return it and have gotten nothing back other than it's 30 days and that's it. It was open for 2 hours. I offered to pay a restocking fee and the return shipping. No live contact, "We don't care." That's it. "Can't help you."

I placed an order on 11/26/18 for a bed which was back ordered til Dec 20th. I did mind waiting since it was a great price and was not in stock anywhere else. I received an email saying it was going to get pushed back 'til Jan 4th. No big deal. Again got an email around Jan 20th saying it was going to get pushed back once again. I went and contacted their customer service email which is the only option since there is no phone support. I waited 4 days for a response which stated they had no idea when they would be getting this item in stock and I could either wait or cancel order. I decided to just wait it out.

If you have a customer service inquiry they will only handle via email even if you order directly through them. They are unresponsive to emails. Order placed 12/11. Not yet released to shipping company almost 1 month later. When emailed requesting status was advised to contact the shipping carrier. Shipping carrier had no idea why we were told to contact them as the item has not been released to them to ship. Shipping company has reached out 3 times to Cymax for status and they cannot get a status as well. Do not recommend.

Ordered new bedroom furniture from Cymax 11/20; NO delivery tracking communication AT ALL, received 12/18. Mirror is severely smashed and Cymax will not respond to requests for replacement. Shipping company does not deal with damage and only allows 15 days to report. Should have heeded the warnings on ConsumerAffairs! Don't be fooled by Cymax. Buy locally; you'll be a LOT happier.

This company is horrible! They offer free shipping because they have no idea when your items will ship, I placed an order on Dec 23rd and shipping was estimated to ship between Dec 24th-26th. They charged me immediately then emailed me on the 27th advising items still haven't shipped and they would let me know when they do. They refunded my card and in the mean time found the same exact products on a different site that was cheaper and my items have already arrived or on their way after I cancelled my order with Cymax. In the meantime, they charged my card AGAIN then emailed saying my order had been cancelled and expect a refund within 7-10 days. Will never shop this site again! Horrible service and deceiving shipment details are provided. Do yourself a favor and shop somewhere else!

Table arrived in early August badly damaged. The box had been previously damaged and taped back up. Requested return. Never heard back on return pick up. One day 5 months later FedEx shows up for a pick up, could not tell me who or what. Completely forgot the defective table was sitting in my garage. Got a nasty email from Cymax after hearing nothing for 5 months that I refused pick up. Told them a return pick up date since I would be out of town. Well FedEx came while I was gone. What a hassle dealing with Cymax!

I ordered a console table which was delivered with damage on the corner and top of table. After jumping through hoops to return the defective item I find out that they NEVER received my return, even though I have a tracking number from UPS which even gives the precise date, time, dock the item was delivered to AND the gentleman named, Ahmad, whom signed for the package at their facility. I called the 1-800 number provided on their site only to find that the only way to have communication with this company is by email.

39 days to deliver a desk and during the whole process I wasn't given any updates or tracking information. They are very difficult to get ahold of and customer service is terrible. Stay away from Cymax!

I bought a filing cabinet. In person the color seemed off and it was very flimsy. I wanted to return it. It was not damaged in any way. Back and forth for weeks. Well me emailing them mostly. For every 5 emails to them I would get 1 back saying sorry. I asked for this to be escalated to a manager. They completely ignored my request. After multiple emails from me They said the manufacturer return time frame had expired. To which I told them they did on purpose. Wasted time until I could no longer return. They have cost me money, time and added lots of stress. The product I bought was horrible in quality and the customer service was one of the worst I have ever experienced in my life. Beware. Do not buy from this company.

I ordered furniture from Cymax. It arrived defective. After many emails, I had to pay for return shipping and a restocking fee in order to get half of my $709 back. This was a horrible, and expensive, experience.

I purchased a patio set for my house 3 months ago. All customer service is done by email and they take a week to reply. And what do they do? Well... nothing at all. I don't know how this business is still running.

We ended up getting an invoice from a carrier and they said that Freight Club (Cymax) was past due and would not deliver unless we paid collect. The rate was 4x higher so we cancelled the order with Cymax/Freight Club/Walmart. This company seems to be on the outs and with all the negative reviews, please do not trust them. Horrible customer service and they never respond to emails. Walmart should not be advertising them at all. It may be that they are crumbling anyway but do not trust this company!

Customer service is the worst and no refund! My order was scheduled for June 7, didn’t receive until July 24! Had to call and bug them to track the order down, it gets worst, the order was incomplete, missing assembly parts! So now I have a table with no legs propped against my wall, taking up my dining room! Emailed several times to try to have parts shipped, but Cymax just ignores emails. And Amazon is no help. For something that cost so much.

I bought a end table on their website. They have a phone number on the home page. I needed to cancel the order. Phone number is for NEW orders only. Existing orders must be done by email. Long story short, they shipped the table before answering my email and then said, "Oh Well".

I purchased bowery hill twin metal daybed through Walmart.com unaware that purchase was through 3rd party. After over 30-35 days, bed started to bend inwards. I contacted Walmart and they stated I needed to go through Walmart.com. I then contacted Walmart.com and they stated I would get email with instructions on how to return the bed. I receive an email 1 week later stating I needed to call back. I called and they connected me to the 3rd party vendor Cymax Stores who has horrible customer service! They stated I had gone over the 30 day limit and I could not return bed.

Ordered 3 kitchen stools. Immediately after assembling, one leg cracked and had to be replaced. Cymax washed their hands, and pushed the replacement fulfillment back to the manufacturer. Within three weeks, another leg on a second stool cracked in exactly the same spot. The manufacturer replaced this as well. However, we pointed to an obvious structural defect, which the manufacturer essentially acknowledged. When we asked to return the stools and get a refund, Cymax totally washed their hands of the matter. Luckily, we had paid using Amazon Pay, which contacted Cymax and suggested they needed to make it right with their "mutual customer". Never heard a word from Cymax. They went completely silent. This company cannot be trusted to stand behind what they sell. Suggest you buy elsewhere.

Where do I even begin? This place is everything customer service should not be. THIS PLACE IS A SCAM. I am certain that they stay in business because customers either do not receive their furniture or it is shipped damaged and they charge you half when you are mad about their mistake. People don't want to deal with the hassle and take what they can get and the company profits without having to do anything except upset customers. In addition the number of companies involved for one order is absurd.

HORRIFYING - PLEASE DO NOT ORDER FROM HERE!!! The stock photos & reviews they show on their site are fake. If you order from here they will send you something that looks nothing like what you order, and that weighs double what they advertise (and then blame the manufacturer). There is also NO NUMBER TO CALL, the only way you can get in contact with them is through email (and it takes 5 business days to even get a response out of them). Insanely unprofessional, rude, and embarrassing. I attached the image of what they were selling on their site versus what should have actually been delivered versus what I got - what a joke.

Ordered 2 TV consoles. One is perfect, the other has a door that does not close. I have sent e-mails. Got 1 response that they needed more info. That was 2 weeks ago. They do not take phone calls! I wish I had seen these reviews prior to ordering. I would never ordered from this company. The replacement part is labeled “G”.

I ordered an entertainment center, I received it, package was partially open, 75% of contents were broken, tried to call Cymax to no avail, emailed them, no answer, I am out nearly $400.00 dollars, I will never order from Cymax again.

A desk was ordered on 1/8 with their company. I went through a lot of time and effort with the salesmen to make sure the size and color were exactly what I wanted. When it arrived it was in a million pieces to put together. Once it was put together and brought to my office I immediately noticed it is the wrong color. I have been going back and forth with the salesperson and the VP and still can't get this resolved. They said first they were going to pick up and donate, then they said the manufacturer says there is nothing wrong with the color where you can clearly see it is not Mahogany but Cherry. The VP gets involved, I then get an email they are going to provide me a credit on 2/20 and they would send me the return labels. Then they fell off the face of the earth. Repeatedly tried to reach them. Now the VP responds saying on 3/6 they still don't have an update yet? Seriously. Get this rectified. Bad business all around.

I ordered an ottoman that was supposed to be Cocoa brown. It is grey. I have tried to contact the company about returning it to no avail. It took awhile to even get here. They don't respond to emails and there is NO phone customer service. Lesson learned. Won't buy anything through this company in the future.

I ordered a couch for my apartment on Friday. The following THURSDAY, I receive an email saying that my order was cancelled. I tried to contact customer service, but their phone number says that “they’ve recently rerouted all customer service calls to email.” So, that’s irritating. I’m having to email a robot to get a response. Anyways, I selected a different option over the phone in order to finally talk to a person. The second I try to figure out what was wrong (and why my couch was cancelled & why it’s only going to delay me getting furniture for my apartment...) the female customer service agent was instantaneously rude and arrogant. She didn’t care about my situation and didn’t offer me any sympathy or compensation... She was just very cross and pretty bad at her job. If you’re in the CUSTOMER SERVICE industry, shouldn’t you be a nicer person to your CUSTOMERS? I wasn’t more irritated by her tone and attitude than my cancelled order.

On 11/16/17 I received my lift top coffee table model 41444 from Home Square Cymax store. It came with damaged parts. I emailed the company requesting a refund. They offered free parts. When I received the part I put the table together. Then I noticed that I had to continuously push the table together to put the cam dowels back in the hole to the wood. Not only that every day I would have to flip the table around and tighten the hidden cams all the time. I called within my warranty period and requested a refund again!!! The customer service was extremely poor, and rude. I never received my refund. I am very disappointment in the product and customer service. I would never purchase anything from this store again and my friends, family and co-workers will hear about this as well.

After posting our original review, Travis at Cymax got a hold of us. He apologized for the mess up with the manufacturer and some of the previous customer service agents we had dealt with. After some discussion, they made it all right with a refund. We appreciate their quick response and resolving this issue to our satisfaction. I'm impressed with how much they wanted to make it right. It made me feel like they do care about their customers and will do so in the future too. I will definitely try ordering from Homesquare again.

I purchased pillows from Homesquare which is a Cymax company. When I wanted to return them, first they took forever to send me an authorization number. Finally got it and sent them back Jan 11th. They didn't receive them so I tracked the package by the post office tracking number. They were sitting at their local post office as the locker was full when the mailman tried to deliver them to the company. Along with my return was others waiting to be picked up by them at the post office.

We purchased a leather sofa from Cymax and after approximately 16 months less than a year-and-a-half we found the leather to be peeling off everywhere after no excessive use. I would say to anyone considering purchasing a Cymax furniture to have their head examined. The so called leather sofa we purchased is crap! We do not even believe that it is true leather.

I made a purchase on Walmart through Cymax, when I received my item a trundle it was not what I had expected. I thought I was purchasing a bed w/Trundle. When I called to say I wanted to return the item (which I never opened the box) I was told there would be a 75.00 restocking fee and I was responsible for the shipping cost. At the end of the phone call I was told that the restocking fee would be waived and labels would be send via email so I could return. I had to call again because I was never emailed the return labels; at this time I was informed that Cymax would NOT be waiving the restocking fee because it was my error in ordering the wrong item. I returned the Trundle witch cost me 80.00 and it's been over a month I still haven't been reimbursed. I have tried calling and was told Cymax is not taking phone calls and to do everything through email. Several emails later and still no response.

I would list NO star if that were possible. Cymax has the worst service and the worst customer service. I ordered a poker table set almost thirty days ago. Cymax will only communicate via email once the purchase is made. No more telephone customer service is available and the emails are not answered timely. The shipper has informed me they have 80% of my order. They have been waiting for/looking for the other 20% for two weeks. The product is not available to be delivered to me and Cymax wants to charge me restocking fee, warehouse fee, shipping fee for a product they cannot provide.

Ordered a file cabinet, it took weeks to be delivered and it was damaged. Customer Service took 2 weeks to determine what they would do. They shipped another and after waiting for delivery again it came damaged at the same spot as the first. Its came apart at the joints. Obviously a manufacturing problem. Now I have 2 of these damaged cabinets in my garage.

After reading all the bad reviews, I was very nervous about the order I had just placed with Cymax, but I was wrong to worry. Cymax shipped my very heavy television stand promptly, the day after I ordered it, matter of fact. I had used PayPal just in case but the product arrived well packaged and was beautiful. I learned from Walmart not to buy from 3rd party vendors because of very bad return policies. But I read the reviews on Amazon about the product prior to purchasing so I felt I was buying a quality piece of furniture, which it was, so no returns necessary. I was sure I wanted this after a lot of research.