City Furniture Reviews

I purchased dining room furniture in August 2021. Table 6 chairs, server, and 2 nesting tables. The table and 5 chairs were received damaged-the delivery men took photos advised me the furniture would be replaced. The table was replaced, the chairs were required to be "repaired" by a technician before they would replace them. 40 REPAIRS LATER the company agreed to replace them, however, they were now on back-order...There were three delivery attempts to send me a server that was not damaged. I photographed the damages and they attempted to redeliver the same damaged item! There were additional delivery attempts for the nesting tables but they consistently tried to deliver the wrong item.

My husband & I purchased a new mattress, 2 Bunky Boards, a new mattress protector, a 9 piece “Comforter” Set, & 1 set of sheets from CITY Furniture. The delivery was received on Friday, New Year’s Eve (12/31/21), at 1:30 p.m. Of note, the mattress was wrapped, & the bedding was boxed, but loosely wrapped. The Bunky Boards were not wrapped.

I purchased several items of furniture in October because I had just bought a bigger house. My husband and I did the majority of our shopping at City Furniture. The salesman, Michael ** was very helpful. One of my purchases was a bed for my guest room. I asked Michael if that bed frame needed a box spring and he said it definitely did. I added that to my order for an additional $200. I moved into my new home on November 10th and City Furniture delivered my order on that day however there was no hardware or side slats for the bed. It took almost a month for these parts to arrive even though I had been told that the complete bed was in stock at the time of purchase.

We spent $5400 for a bed, mattress, and adjustable frame. They told us the adjustable frame was on back order but took full payment up front. Then we got a call saying the mattress we ordered was not in stock would we accept a replacement until what we ordered came in. We were told it was in stock. When it was delivered we got the bed and box spring and no mattress. We had given the other bed to a charity. We had no bed to sleep on. We slept on the couch and floor that night. It gets worse from there. Their delivery is atrocious. When I finally got the adjustable base they would not deliver it because the bed had screws in it for the temporary box spring. That this would be a service call and they were just delivery people. It goes on and on. Stay away from this store or you will be sorry.

I bought a bunk bed on 8/19 which broke a week ago (order number **, roughly $690 tax included, plus $97.80 for warranty); as you can see in the pictures attached, the way the bunk bed broke will make it impossible to use as the top bunk is unavailable and it could fall on the bottom bed at any time (due to the structural damage). I reached out to City Furniture (CF) claiming the warranty and they approved a credit. I went to 2 stores (Pinecrest and Doral), and none had beds, so I ended up ordering online; placed with the help of a CF Sales Rep. I spent at least 3 hours talking with CF opening the claim and placing the order.

I bought a chair there and when delivered, the threads at the seams of the material on one of the arms had pulled loose. After time it would cause the material to come apart. I reported the issue within one hour of delivery. I was contacted by customer support who said they would send a technician to repair the defect. I explained that new furniture (or any other product for that matter) should not require repairs. The rep then asked me if I would accept the furniture “as is” in exchange for a gift card or discount on the item. We all work really hard for our money so why would I accept a defective product? At this point I told the rep that I just want to return the chair for a full refund. I was then told that they would exchange the chair for a brand new one. This should have been option #1 instead of offering a repair or a gift card.

Let me start off by saying I have furnished my ENTIRE house over the years with city furniture. Bedrooms, dining room, living room. EVERYTHING. So naturally when it came time to upgrade that’s where I went. My husband and I purchased a new living room set and it was delivered Oct 28th with no issues with the delivery. Within the 24 hour window I reported some damage to the furniture that we noticed. Nothing major but definitely not what you would expect for brand new (EXPENSIVE!!!) furniture. A few minor scratches and marks on all 3 pieces. They sent someone out and eventually an exchange was set up.

I bought 2 mattress. When they get delivered I was told I had 24 hours to claim damage or they not responsible, 24 hours such a big company then sales men lied. Said do a test for the mattress. Receive a discount and card from Starbucks lies!!! I'm never buying again. Rooms to Go so much better, I have 5 year warranty on my furniture and return 90 days. These clown kept calling me to inform me that I have 24 hours like 6 times.

This company is absolutely horrible. Read all the complaints and think twice before purchasing from them. They owe me a credit from 6 months ago. I purchased almost $40,000 worth of furniture, and no one cares to help me with the furniture I need replaced (yes, they delivered DAMAGED furniture). Six months and I STILL don't have everything I ordered, and they can't tell me when I will get it, although they have lied several times to me. It seems all the staff is always either sick or on vacation, excuse after excuse. I'm missing pieces of sets. The system shows they delivered items but they didn't. They also tried to deliver EXTRA pieces about 5 times. So, I have lost literally thousands of dollars and plan on hiring an attorney.

I placed an online order with City Furniture on 9/2021. The ship date was 12/2021. Although the time between the order date and ship date was not desired, we could live with the inconvenience for a short time. 3 days before the product was supposed to ship, we received an update on the order. The tentative shipping date is now 3/5/2021. Had we know this up front, we probably would have went elsewhere like I recommend other shoppers. City Furniture will have had our money for 7 months and we have nothing to show for it.

DO NOT BUY FROM CITY FURNITURE. We bought a recliner sofa, which we were assured was in stock and could be delivered or picked up the following week, this was in October, it is already December, three days ago they said it would go out for delivery on December 23rd, now they called to say it was on backorder until January. Not to believe a word they say!

I bought two reclining loveseats that were supposed to be top quality. I got one chair fine. The other chair was lopsided. I had to wait five months for them to bring a replacement chair which showed up with lumbar switch broken. They brought back another chair that they swore would be inspected by a supervisor and that one was all rusted on the bottom like it had been sitting in water. I spoke to get another supervisor who said they would return the next one and make sure a supervisor handles it and make sure it's working.

If I could give negative stars, I would do just that, City Furniture has lost my business as well as all of my family's business and anyone I can tell about my horrible experience with them. My wife and I were in the market for a new couch and went to City Furniture where we were "sold" on a microfiber sectional recliner that we were told would be just as sturdy as leather, which is what we were shopping for. Just to be on the safe side, we purchased the additional 3 year in home service plan that covers accidental damage as well as defects from manufacturer.

BROKEN- DAMAGED- I spent over $10,000 between expensive bar furniture, TV stand and bedroom set and all I've gotten is damaged furniture, horrible customer service and drivers that refuse to take items back even with a customer service rep on the line instructing them to do so, drivers still try to convince us to keep the furniture because "they have been working for City Furniture for years and most of their deliveries are damaged!" Unacceptable, they better refund me the furniture I haven't received because I don't want it! If not I'm sure my AMEX will help and handle it!

If you want bad quality furniture, big promises and worse warranty service, definitely this is the right place. Purchased Maxwell sectional on Jan 2019 Order **. The fabric cracked and it’s been a year waiting for my replacement. Excuses and delays. Was approved for replacement of identical parts on March 29th, 21. Have only received one out of 3. They just told me I have to wait until Feb 2022 for the other two components. Much better experience with Big Lots for a lot less.

Do NOT shop from City Furniture! This company has the worst customer service and forget about paying for "premium delivery"! The delivery people literally "drive up, drop and run". They delivered this sectional to my house the first time with the incorrect orientation. Then they threatened me to "keep it" because they claimed that I ordered it wrong. I had the order information at hand stating clearly that I ordered the correct orientation. It was their warehouse packed the wrong item. Nobody from customer service called me and when I tried to reach them, I waited over one hour without anyone ever coming online. After they returned the incorrect sectional to the warehouse, the sales person finally responded to my email requests and ordered the sectional, again! Now it was back-ordered!

I have spent thousands at City Furniture, as they have “good looking” furniture. But I am so disappointed that their products DO NOT LAST! Very low quality! The salesperson sold us a“high grade natuzzi leather couch with a lifetime warranty. ”When the leather on the seat began to crack, we called, were put on hold for hours, only to be told we can repair it on our own. The couch is 3 years old! This is also on a seat that no one sits on! Customer service is useless! I will never shop here again and will take my business elsewhere. You are not a valued customer and their products are garbage! Please note they were sued a few years ago for selling “bad leather” that thousands of customers had an issue with peeling and cracking! I wish I had done my research prior to this purchase!

I hope this review keeps someone from doing any purchases w this company. My couch delivery has been pushed back for the 3rd time. Going on 4 months delayed now, and still no guarantees on delivery date. City Furniture's customer service is impossible to reach, so I’m completely in the dark. Awful business, and I will never give them my business again.

After several delays, they finally confirmed delivery, then on delivery day, they sent a text that it's in backorder until December 31st. Not even a phone call. Unacceptable. Stay away from City Furniture. NO SERVICE. They even billed me for it in advance. TERRIBLE.

Do not order from City Furniture. It is an absolute nightmare from start to end if it ever ends. I ordered online from Ashleys but City Furniture fulfills the order. Ashleys told me 8-12 weeks. City Furniture scheduled delivery for 11/6. They said they would notify me if there were any delays. I log in to my account mid-October to see my order delivery date had been changed to January 26th, 2022. I contacted customer service and they were unhelpful. I had to wait hours to get into contact with someone. They asked me if I wanted to select something in stock but there literally was nothing in stock! I decided to wait it out.

On September 15, 2021 I went to City Furniture and I spent four hours looking for the bedroom set they would like. After we pick the one that we love the sale Elaina taught us that everything is going to be delivery by September 29, 2021. We pay for 7 pieces of furniture and September 29 we only receive the bed, the two night tables and the chest. The chest was broke and the bed rails. We never received the dresser. We never have any phone call to apologize for any inconvenience. This company is the worst one ever. I don’t recommend in this company for anybody. After I spent 42 minutes and the phone try to speak to somebody and customer service The person tell me that I’m gonna be able to have my dresser for December 14 and she said that I’m supposed to be received in October 7 my chest and rails. I only received they rails today October 7, 2021 at 6:00 pm.

While we like the furniture we purchased, the biggest issue I have is the disconnect between the sales team, operations, and management. The sales people really pushed the stain protection plan (we paid almost $800), but honestly it is worthless. The sales person will tell you how great it is but when you go to use the plan there is a ton of fine print which basically makes the policy worthless. They will send one guy out one time, and then will say that the couch is “soiled” which is excluded from the stain plan. Furthermore, the customer service is atrocious. I spent 90 minutes waiting to speak with a person and then when you finally do get through they don’t seem to have any clue or authority. The only reason I didn’t give one star is that we actually do like our furniture, but the overall experience was bad due to the sales people selling the protection plan hard and management not willing to honor it. The entire thing felt slimy and unethical.

⚠⚠ ALL SALES ARE FINAL.⚠⚠ City Furniture WILL NEVER refund your money. DON'T PAY CASH. DO NOT BUY here please -- Deliveries are delayed, no customer support, the salesperson will forget you the minute you walk out the door. You have been warned. My biggest mistake was not reading the reviews and I lost my money, time and faith in humanity. They are deceptive and act in bad faith. They know what they are doing when they make you sign the receipt, but rather you are signing consent that all sales are final. The salesperson will never tell you that upfront.

Ordered a leather sectional and it came poorly done. The sect Don’t fit well together. Filed a complaint and they sent someone and the conclusion is that there is no defect. They don’t want to do anything. Real scam. DON’T BUY FROM CITY FURNITURE.

This company is garbage!! Ordered a sectional back in July which was on backorder and scheduled for delivery on 10/1. After taking time off from work the delivery guys delivered one piece of the sectional that was ordered. This company didn't notify me that the other piece was on backorder until I called after the delivery guys left. After calling I was told the item is on backorder until 11/16, The customer service person was not willing to take ownership that the company's lack of communication has cost me money and time and refused to compensate me with free delivery or anything for the inconvenience. I will NEVER buy anything from this company or recommend them to anyone. If I could give them a 0 I would!! Beware of City Furniture!!!

I placed an order on May 31, 2021. Order # **. I purchased a Whitney dark blue bed and bed mattress set. I only received the mattress set and headboard. The rest of the items for the bed are still in back order after 4 months of the purchase. Nobody answered the phone when I call to check the status of my order.

** DO NOT BUY THE STAIN PROTECTION PLAN, IT'S A SCAM! ** ** DO NOT BUY THE KEVIN CHARLES AUSTIN SECTIONAL! ** 6 phone calls, hours on the phone, two in store visits, two in home visits and we still own the same $2600 HUNK OF JUNK. You can take a look at all of my reviews and almost 100% of them are 5 stars. I've given this company every opportunity to fix this couch. Pilling, cushions half filled, discoloring, armrests made with cardboard and the garbage cleaning kit they supplied stained it even further! All of these issues within the first 6 months of ownership. I can't stress enough, do your research on everything they sell. One of the worst investments I've ever made.

First and last purchase with City Furniture. The sales process was fine, but the "premium delivery" gets 0 stars. The bed frame was delivered incomplete. The installers were more worried to confirm the delivery was made than addressing the issue that the delivery was missing parts. The sideboards were installed incorrectly, so the cabinets are near the head of the bed and cannot be open if the nightstand is present. The slats were missing, so I'm sleeping on the floor while I wait for support to call me. After 48 hours later, managers contacted and faulty delivery completed, I am still waiting to get this done correctly. This is my first and last purchase with City Furniture. Good luck with your purchase, but I personally do not recommend their premium service, non-existing support and internal process to handle a fair customer complaint. Horrible experience. I will fight this to the very end and can guarantee you they will lose.

When buying from premium brands, expectation is that product gets delivered ensemble and ready to install. This was not the experience I had when my chandelier got delivered. The box had all the pieces and strings in bags and now I need to pay extra for someone to put it together and install it. Not cool when you have been waiting for the product since March 2021, product was in back order for months and paying prime price for it. I kind of got the IKEA experience. :(

My wife and I bought a dining set at their Labor Day sale. It was to be delivered in two weeks on 09/12/2021. I received an email on 09/11/2021 after 6 pm stating my delivery would be between 1 and 4 pm. We were home from approx. 12:30 pm for the rest of the day. I received a robot auto call around 1 pm stating my delivery would be in about 45 minutes. After 2 pm I called customer service, no answer so I pressed one to receive a call back - no call back at all! The next day I called CS again after over 30 minutes on hold, I pressed one for a call back and again no call back. I called the store and was told their notes show a delivery was attempted at about 3:30? We were home, checked my security cameras, no delivery trucks even drove down our small dead end road between 3-4 pm. I asked to see the picture they supposedly take of your house if you’re not there, never produced one. I checked the status of my order online and it now states that the chairs won't be available until 10/2/2021 and the table 11/27/2021???? WTH - If you tried to deliver them the day before as you claim, where did they go? I have a truck and asked if I could go to the warehouse and pick the set up - NO. Spoke to a rep at our purchase location who said the delivery never should have been scheduled as they were not in stock when we placed the order?? Again WTH - Then why did I receive an email with a delivery date, an automated phone call saying it was on the way and the reps telling me they tried to deliver it but we weren't home??? Plus at the store the store manager told us they ran out of them on 09/11/2021 – Huh? So what is the real story? Lie after lie after lie! Now after reading other reviews I realize they are just lying to us and changing their story as they go. We saw another table that my wife liked and said we will keep the 10/2/2021 of the same chairs, but the other table was more money so I asked if we could get a discount because of all of THEIR mistakes. The manager said 10%?? Really what probably is just an employee discount is all you offer after wasting two days of our time and so blatantly being deceitful!! I asked for what was a little less than a %25 discount and the store manager said no!! WOW - what a horrible company. To put it in perspective – the original order at the Labor Day sale was about 40% off the regular price. The table she liked was nicer, but not on sale - priced at ($1299), not a marked down price either and we asked to purchase it at ($1000) about 24% off or so. I don’t think we were being unreasonable at all. We didn’t ask for 40% off like the original purchase was? Guess who won't be getting our business ever again - next year we are redoing our master bedroom and family room!!!

Honestly, it has been the worst furniture experience we have ever had. It started off great when we purchased multiple sets/rooms in March in hopes of a summer delivery. We were told that this would be no issue at all. Because this went so smoothly we went back and purchased additional furniture in May for a total of over 12K from your store. Everything went great until it was time to deliver. The majority of the furniture was not ready. However, our first delivery was to consist of 2 coffee tables, desk and buffet (all from the May purchase). The desk arrived perfectly, the buffet was backordered (which we were not informed of until the delivery guys arrived) and the coffee tables were both broken in my home and left for me to clean up. The delivery guys started inspecting them and when trying to point out a crack on one dropped one on top of another and glass shattered everywhere.

I purchased a bedroom set from City Furniture on 08-21-2021 and all of the pieces came in damaged. They did not want to refund my money and said that’s not their policy. City Furniture wanted me to send pictures of the damaged pieces which I did. They agreed to send me a replacement which also came in damaged. I’m filing a claim as we speak. Now you only have one day after delivery to file a claim which is a horrible policy. I’m very disappointed with City Furniture about their policy and they do not stand behind their products. I would not recommend buying furniture from City Furniture.

I bought a table made of marble. I did not want to buy the warranty but the salesman insisted that it would be good idea, I ask him if it would cover everything that could go wrong with the table and he responded, "Oh yes for sure. It cover's everything that can happen". I am an 80yo and I live alone, no kids, no pets. All of a sudden there is a stain on the table, I have no idea were this came from, I have not spilled anything on the table. I have called and called and always get the runaround and no one ever calls me back.

I purchased a dining table at City Furniture on 7/3/21 and was told delivery Aug 17th. Received a call the morning of the delivery from a very nice driver the table would not be delivered as they did not have one in stock, but could deliver my chairs. I said no thanks. Wanted all together. How does City Furniture not know the day of there is no table??? Spoke to a couple different so called supervisors, Jamal was good and stated he would have my salesperson call me so I could come back in and see if I could find something else since the table would not be in until Nov 29th & stated he would grant a deal on another table if I could pick something.

Expensive IKEA quality furniture. Customer service is horrible. Went to Orlando/Millenia location. I had the worst salesperson, he didn’t know anything about the furniture. He couldn’t guide me with the entertainment system configurations. Three months later delivery date scheduled, four hour window provided day before. Furniture arrived and looked like it fell off a hill and was boxed up afterwards. Driver and helper dropped off furniture and ran before I could completely inspect. Reordered with customer service via text because I couldn’t get anyone on the phone after purchase. Rep gave me different dates and I told her I needed everything delivered on one day, I work and can’t take days off for this. She agreed and rescheduled delivery for late August.

If you are going to buy a sectional sofa at City Furniture make sure you order it correctly (right or left). Once they deliver the furnitures to you, you do not have the right to change it, even within 24 hours after delivery and offering to pay for the service. Terrible customer service and horrible policy. I don't want you to have a bad experience like mine.

The worst experience I’ve ever had as a consumer. I’ve purchased several pieces from City Furniture but this will be my last. I purchased a sectional in June with an estimated delivery date of 8/14, on 8/13 I received confirmation of delivery for 8/14 @ 10:am. On the delivery date I received a call at 8am from the driver informing me that the sectional will only be delivered with HALF the sofa feet and no head rest. YES!! I said HALF THE SOFA FEET (take a minute to picture that). The items (other half of sofa feet & head rest) were on back order until October. I understand that we are in the middle of a global pandemic and delays are being experienced everywhere, but to not notify me prior and waiting till it's being delivered is absolutely unacceptable..

I bought a dinner table set in April/2021, the sales associate told me that the delivery could take about 30 days it because COVID delays and everything. I just got text messages about it in JUN/9th/21 saying that I would receive part of my purchase at JUN/11th/21. I definitely received the 06 chairs and the dinner table base and I got another message saying that I could expect the dinner marble top be delivered in AUG/10th/21. So it’s 4 months already and I didn’t get text msg, phone calls or whatever informing me about my delivery. For now I’m still trying solve the problem but in advance I strongly don’t recommend the CITY FURNITURE AT ALL. By the way, I’ve paying my finance since 15 days after that I purchased it.

I ordered a bed and waited for 3 months to revive it. Every week I got a text message says the item is in the way and in the same day of delivery I receive another message says, "Your item is not available," after three months I got a call from the driver. Says he is in his way to deliver part of the bed (the head) but when he came he dropped a stain remover but not the bed, can’t trust them anymore and never gonna buy any item from City Furniture. What make it worth that when I cancelled the order they didn’t refund my money in my debit card but they issued a check which I takes 10 days for me to receive it.

I bought several furniture and one of them is damaged. I submitted a warranty claim since Last year. They never got the part and they rescheduled all the time without notifications and they never respond email or answer ph calls. Don’t buy any warranty if you don’t want to lose your money.

Bought a leather sectional from them in January 2021 (6 months ago) but it arrived without one of the seat cushions. Spoke to their department but they said it would take 2 months before the part would get here (totally unacceptable). 6 months later and 3 times they've changed the date and now they tell me it's not going to get here till August (another lie). Worst experience I've ever had. Lies after lies. Do yourself a favor and don't sign anything if your order is not 100% complete otherwise you will never get the items.

I made a purchase of the BH ELBA GRAY LEATHER RIGHT POWER RECLINER, LEFT POWER RECLINER AND WEDGE (3 pieces) WITH 3yr in Home Service with premium delivery (very poor). We received the delivery a month after purchase. The delivery service was poor. (So much for Premium Delivery). They scratched our floors and put the furniture together very carelessly. In mid April, less than a month of having this piece, it broke. As my husband got up from one of the seats it made a loud sound and completely deflated. For our surprise a piece of wood from the seat frame was hanging off the bottom of the seat with nails sticking out. We followed all procedures by calling customer service and submitting pictures.

Do yourself a favor DO NOT BUY ANYTHING at City Furniture. I bought a bed and came all broken out of the box. I tried to contact them so many times by phone without any luck until I decided to go to the store. I spoke with the sales associate and he gave me the steps to follow in order to get my bed replaced cause it was clearly damaged. Never solved anything. Last time I was in the store again they were hiding from me. Bottom line I got a broken bed in the middle of my living room and my money deducted from my bank account. Never again.

Was satisfied with the experience except for the delivery charge which was excessive!! Living only two and one half miles from the store at $189.98 for a delivery is OUTRAGEOUS and taking advantage of customer!! DISAPPOINTED!!

I purchased a sectional, King Bed, and King Mattress on June 12, 2021. My experience with the sales guy was fine. He understood what I was looking for and that I needed it immediately. So he looked up like items that were in stock for me choose from. The bed I liked was not in stock but due in a couple of days so I purchased all items, paid cash, and delivery was set for June 22 between 4:30p & 7:30p (I was notified of the window of time the day prior which is standard).

Bought a recliner in April 2021. Until now I can't receive the product. After pass to the store they resolve to change the product. They confirm to delivery today until 1 pm. Unfortunately until now nothing. Try to call the store and I am hold for more than 35 minutes. What was happens with this store. I am very sad.

City Furniture does not stand behind its products. They sell you defective furniture with “fake” insurance. When my sofas started to peel and the leather began to discolor we immediately called them and they sent out a man with some paint and a blow dryer. The problem was not resolved and then COVID-19 happened so they weren’t able to send anyone to our home. We were patient and understood. Now, they are saying that it is past the warranty period and will not fix or replace my sofa. I do not recommend City Furniture to my worst enemy. Stay far away from this store.

City Furniture takes the fun out of buying furniture and makes it a nightmare. The couch we bought came in damaged, they sent us another couch and again damaged. We also ordered other furniture and that came in damaged, we put in a claim on-line, as they instruct you to, it's been over 1 week and we haven't heard from anyone as of yet..

In an effort to finally obtain a resolution, I decided to let the CF technicians deliver the bed rails and set up the bed with the mattress stand and adjust the legs on the mattress stand. I was assured in the last two responses by CF in my BBB claim that the mattress stand Is compatible with the bed stand if the legs were adjusted... Well, as I previously stated, the CF technicians again said the mattress stand IS NOT compatible with the bed...

I ordered a sleeper sofa on 3/29/21 that was in stock according to my Sales Associate and would be delivered April 6, 2021. The Associate called later in the day to confirm the April 6 date and I received an email with that date. I was contacted a day or two later by the Associate who said the delivery needed to be moved to the following day, April 7. She also stated that the mattress wouldn't be available until April 11 when it would be delivered and installed. I expressed my disappointment at hearing this. I told the Sales Associate that I would be away from home in the afternoon of April 7, leaving my husband to accept delivery. She said that is not a problem and I would be contacted shortly before delivery. I received an email asking for confirmation of the date and time.

Three pieces of the furniture I have needed repair in November. One of the chairs the leather is so badly worn they have to replace it. Twice they were scheduled and twice no call no show. The other chair the motor is broken, City claims they ordered in November but still have no motor in the chair. The third is a hinge on a console. These were all looked at in November and now April with nothing happening. Note I paid for the extended warranty on the products to not have this issue. City does not stand behind their products.

The leather dining room chairs are splitting at the seams. They are just two years old and 3 out of 6 are splitting the same way. I called and they said since I didn’t purchase the extended warranty they could not help me. Don’t buy their garbage furniture.

I want to share with you the experience I went through when ordering my Office Equipment back in February of this year. I was to receive the rest of my office furniture yesterday between the hours of 12:00pm and 3:00pm (Both stated in text and email). At 9:57am, I received a call from the driver - stating he's 15 minutes away. I said I unfortunately will not be there until 12:00pm. He said, "Are you sure, we are close." I said, "I'm at work. I will be there by noon." He said ok.

I purchase a recliner and sofa from City Furniture, a year later the recliner motor stopped working and the sofa micro material was defective. I called their customer service and after 12 weeks of waiting I still have not gotten anything fixed or replaced. They claim the issue is with the vendor so it's obvious they don't use quality vendors and their products are not worth buying.

I ordered sofa on Thanksgiving in November, they said that they will deliver it in mid of January. It's already end of March and they always said that sofa is not ready. Last week we called, they said it's already in the Wearhouse and ready for shipping for this Saturday. And today we receive an email that it's not ready again. It seems that they just give this sofa to other customers who are local and don't want to send our sofa to our city, because they don't have enough furniture to send. That is my thoughts. But we asked them and they said they use other company to deliver sofa. I am super angry and tired to seat on the floor. Very disappointing. Don't recommend this store to anyone, you will just waste your time.

I purchased a house full of furniture during 2020 including stain removal warranty (empty stores during the pandemic) from City Furniture. In March 2021 my 5 month old puppy urinated on the couch saturating the entire cushion and some surrounding cushions. I immediately contacted and filed a warranty claim. Supplying pictures and info. I was made to wait 11 days for a technician to come to my home to verify the damage. The technician was in my home for less than 5 minutes, took 2 pictures and made no attempts to rectify and stated he would submit the report.

The first attempt from City Furniture to deliver my furniture failed due to City Furniture's not sending the certificate of insurance when they had to. The delivery company couldn't deliver, this resulted in a lost day from work that I had to take off to organize the delivery. The second time City furniture provided time to deliver, and the Delivery company never came and never called.

I was shocked how fast the delivery was and it was on time. No problems with the L sectional I purchased! I’m very happy to say the least! I will use City Furniture again in the near future! Great price and perfect delivery!

The sales person that I dealt with (Mr **), was very professional and very helpful. The quality of the leather couches all excellent and the Queen bed that I bought was a good choice. The delivery service schedules are on time and your drivers was very helpful and courteous.

In a nutshell, my delivery (which was scheduled two months in advance) was delayed, due to missing parts. I requested that they upgrade my delivery to include the assembly, since I had a person available for the expected delivery date and that was canceled. I figured, it was least they could do. Never got a response or upgrade. I was going to go back to purchase a new couch and table but due to the way this situation was handled, I'd rather take my business elsewhere!

Please do your research before purchasing from THIS company. The reviews do not lie. They are con artists and will hold tight to your money, once it is in their hands. I would absolutely recommend making your furniture purchase at literally ANY OTHER RETAIL FURNITURE STORE and NOT at City Furniture. This Company has the WORST customer SERVICE that I have experienced in my life. Lies and poor customer service are all that we have received from the "customer service" dept at City Furniture. From our first encounter with a sales rep, to our order over the phone, to our cancellation and to our STILL NO REFUND from the accounting dept of almost $5000, this company has proven over and over again why NOT to give them your business. You cannot reach a single person via phone, a supervisor...nope! I don't think one exists. Customer Service will not LET you speak to anyone that holds the authority to refund your purchase.

This furniture store is the worst, my experience has left me with a really bad taste, their merchandise is of VERY POOR QUALITY, my nightstand came with a HUGE HOLE and they wanted to credit like $ 20.00 and for me to stay with merchandise and when I refused to accept several times they agreed to replace it, had to wait about 3 weeks and when they sent the replacement it also came damaged....WOULD DEFINITELY NOT RECOMMEND to buy from here.

Purchased recliner sofa on 2/19 online and delivered on 2/22. Delivery was same day as shoulder surgery. Noticed 3/2 (a little over a week later) that the stitching was coming undone. Called to exchange due to defect and given the runaround. Spoke to 5 or 6 people in one day including Betty and Lyle. Betty said she would schedule the exchange and call me back with a time. Never happened. Everyone after her has bounced me around from dept to dept. Absolutely worst service. I simply want to exchange and was hoping to get price difference to apply to matching chair however not sure if I want to take a chance purchasing from City Furniture again.

This is not a furniture company. I purchased a couch that was left outside like I ordered it from a drop ship company. I was home and answered the door waiting for them to bring it inside when they disappeared and drove away. I called the manager and she would not even allow me to pay extra for set up. My sales rep, Gabriela ** hung up on me when I asked to speak to a different manager. Apparently they do not accept returns either. Terrible misrepresentation of service and unprofessional and rude.

Purchased in 2019 Maxwell Left Chaise Sectional in white. Was told by the sales rep that I could buy for an additional $295 the stain and service that would take care of any issues. My first call was approximately 6 month and was interrogated by the service department before they finally sent out a tech. In Dec 2020 I called again as the sofa was stained just by sitting on it. A replacement piece was sent and in Feb the same piece stained again. I guess you can't sit on the sofa. Now I've been fighting with customer service, sales and all departments for either a refund of store of credit of $2038 which is the amount of the sofa and the stain service that was useless. They refuse to give me my money. Do NOT buy from them.

I received news that they will send us replacement pieces mid March. I am cautiously optimistic, given the fact that the delivery date of the fabric has already been postponed 7 times. I completely understand that now, with Covid, it is a challenging time and delays are possible.

I purchased a couch from City Furniture. The material has a chemical smell. My husband had an allergic reaction to it. We called customer service and was told no returns after delivery. I was told a manager would call and email an explanation. It is over a week and no contact with me. I even went to the store. They tried to help but were not able to. I then sent an email to management and after 3 days no response from them. I have never written a bad review before, but not only does the couch smell, but they don't value their customers. If you buy their furniture on line they give you 3 days to return it.

It is sad because the selection and furniture is nice, but don’t be fooled. In the store it is like the wolf in sheep's clothing and they even ply you with free fresh cookies to distract you from the scum. This is my second experience with City and I should have learned from my first. My first purchase was bought in November and did not arrive until March a few years ago. However, at that time the communications from the company were somewhat better.

My wife and I are a couple of Seniors (73 & 67 respectively). My wife went to the Store located at 18750 South Dixie Hwy in Cutler Bay, Fl. with some friends & was persuaded by a very nice young salesperson (who would have known?) on 01/22/2021 to purchase Two (2) Serna Sleepers Elite Mattresses on Sale for $899/ea, when on several other stores - the same mattresses were priced at $699/ea. But that is not the issue!

Terrible staff, awful manager. Only option is to give them 1 star but 0 is my recommendation. Ordered furniture paid for it at the time of order and came to pick up only to be told that it was never ordered. After two staff members confirmed it was never ordered the manager tried to tell us it was ordered but had been allocated to someone else (ALL LIES). Manager didn't care. His attitude was disgusting. Don't be reeled in by their same day delivery and in stock items either, everything was out of stock with nothing was available for delivery for two weeks. I will be making it my purpose to continue in every way possible to let people know how this company treats their customers.

This is the worst company... worst customer service of any company! Damaged table delivered and chairs that look nothing like online photo and completely different color than described! They charged my card 6 months ago and I just received my items! I asked the delivery guys about the damages and told them I was unhappy about the color of chairs and items I received and they ran out of my house and told me to call customer care! Now customer care is telling me I’m stuck with my furniture! I have spent a total of 7 hours on the phone and have gotten nowhere! They do not stand by their products and the customer service is the worst I’ve ever experienced! Buyers beware!

I went to the Wellington store and purchased an adjustable bed base. I was told they had a full on clearance. 1200.00 isn't really a clearance price but alright. It arrived with tears. Legs broken. Obviously used. I called. They told me it was clearance. Can't do anything. Excuse me. Clearance doesn't equal used. I was never told this was a floor model or return. I would NEVER have paid 1200.00 for a damaged floor model. I am very angry and will NEVER purchase from them again.

During The Holiday Season we purchased a new mattress for my wife and I... Replaced it within a week for a higher priced mattress and then discovered they wouldn't swap it again... Now we're stuck with a Purple $2,000.00 Piece of Junk! Now What! Never buy a mattress from a company that doesn't give you 6 months exchange policy - More than Once! My wife now sleeps in a different room!

Worst experience waiting for over two months on furniture and the dining room chairs were broke when delivered. Now I have to wait for two more months to get the set delivered. We came to the store to find a solution and encountered the Manager is so unpleasant which was very hard to reach an agreement.

First they keep changing my delivery day, then the day of the delivery the guy told me he would take my old sofa, I tipped him $20, he left the sofa at the entrance of my house, in a box, and unbuilt. Yes, I had no idea a sofa could come in different pieces, but boy I learned the hard way. It took my son and I almost two hours (the pieces were very heavy) to put it together, we had to give up because since this an electronic recliner they were some connections we were not able to figure out. We immediately called customer services, they said they were going to sent a service person Jan 13 (delivery date was Jan 2nd). The instructions you may ask... We had it but there was only two steps and the rest it was up to us to figure it out.. I am beyond dissatisfied and disappointed l was NEVER told that I had to build the entire sofa myself. I ended up with a really bad back pain.. What type of service is this? I will NEVER buy from them again.

They are the best until you make the purchase!!! After that, you will die trying to call ang get update on your delivery. We made a 6,000 dollars purchase for a dining set and they promised delivery 45 days after and we agreed!!! We explain that we have a party and if for some reason they can delivery let us know and we plan differently. So after 44 days we call to see the time they would delivery and they told us that the set was in back order!!! No one call us specially the salesperson!!! Now been 2 months and we still not receive nothing and the salesperson never made a contact with us. I would not recommend this company!!! Go somewhere else.

They’re sending it piece by piece. They delivered a dresser and broke our stairway railing, gouged the walls & dropped & broke the dresser then left it. Next, only 2 POSTS from the 4 poster bed... no headboard, footboard or rails. 4 months to get pieces which the dye lots are different. Still waiting and still being charged for delivery. Everyone acts dumb and then disconnects the call. Totally Incompetent and we’re STILL waiting!!!

The sofa we purchased we purchased was $3,000 and supposedly well built. The sofa seat is sagging much lower in one spot, the from the rep advised we do not sit there. The reclining portion is not working properly grinding noises, the stuffing is disappointing leaving hard surfaces. This was our second sofa from City and our last. They are selling inferior products and have lost us and any one we know as a customer. Do yourself a favor and do not shop at City Furniture. After spending this much money and getting zero satisfaction it tells you what they think of their products.

My teen son has been sleeping on the floor due to 2 failed partial deliveries. The negative reviews are legitimate. If the sales people don't ignore you, they sell you lies. Your delivery will not be what was promised, then you will have to sit on hold for an hour to track down where your order is. Someone will tell you you should get a call and you won't. You will have to call again and hear more lies and call again and get more lies. I suggest if you're reading these reviews to take the negative reviews seriously. Failed deliveries, delayed communications, failure to respond. These are my personal experiences I had to learn the hard way. I just wanted to buy furniture for my kid who has never asked for anything and put up with hand me downs for years. Now have to start all over again--I should have looked at the company reviews before buying. Please don't let my mistake and upset become yours as well.

Avoid this company, they have no respect for their customers. I bought a couch on Nov 16th and scheduled my delivery for Dec 21st. Today I confirmed that they changed the delivery date to Feb 10th. Nobody even called me or notified me anyway. It's disgusting to deal with a company like this.

I purchased a sleeper sofa for my room and the delivery guy was angry and copped an attitude since he had to take the door off to fit the sofa through the door. I was feeling very uncomfortable with his attitude and then he refused to put the door back on. Said he was doing me a favor by taking it off. He finally did put the door back on but caused a lot of damage to the door, door facing and paint was scratched off the wall behind the door. I paid $68.00 for them to bring it in and set up. City furniture would only offer me a store credit or half the set up fee which comes to $34.00. I took the $34,00 as I will never purchase anything else from this company. They lost a good customer!

I purchased a canopy bed mid October with a scheduled delivery date of 11/18/20. They delivered part of the bed and offered a "Loaner" till January after going to BBB no calls and full payment. Disgusted.

We purchased a full bedroom set from City Furniture in October. It was delivered quickly, but the headboard was cracked and the dresser drawer was warped and wouldn't close. A new headboard was delivered a few weeks later. A repair man was sent to look at the dresser. He determined it was warped and needed to be replaced, and said CF would contact us within 24 hours. That was 10 days ago. I spent 30 minutes talking to their service department today, and they finally agreed to send a replacement drawer a month from now, assuming they can get it in stock by then. This will be their 4th trip to our house for a single order.

Great staff. Very attentive when assisting you with shopping. The salespeople are not honest about delivery dates. They give you one date and when you call to follow up they advised you that they needed to change the dates. Problem for people who work and took time off for that date. They do not compensate and the only way you will find out is if you call.

Updated on 02/17/2021: Ordered and paid for 6 concrete tables in May 2020 for school. Delivery July 15 - 3 out of 6 tables damaged. Delivery July 20 – 3 tables damaged. Delivery July 23 – 2 tables damaged. Delivery July 25 - 2 tables damaged, 1 table good. Tables on back order until October. Backorder extended again until November. Backorder extended again until January 2021. Delivery Jan 25 – only one table delivered instead of two. January 26 – per customer care table on backorder until February. February 12 – unable to access delivery site, so driver left w/o calling me. February 12 – received call from customer care saying delivery rescheduled for February 16. February 16 - received call from customer care that table on backorder until April!!! Eleven months will have passed without my order being completed.

I purchase this sofa in Oct 2019, I washed it in April 2020 on delicate cycle for 15 mins. As I retrieve it from the washer I notice holes in the fabric here it starting falling apart not one hole but 5 holes. I called City Furniture 3 times and each time was told that it was on backorder due to COVID-19 and when available they would ship it to me. So, today Nov 29, 2020 at 8:45am someone from City Furniture calls and informs me that I will not be getting a replacement slipcover and that I can purchase a replacement from them.

I purchased a recliner, couch, love seat and a recliner. My recliner never closed properly and I was told that it would get better, it hasn’t - I purchased these during the pandemic and wasn’t offered a 3 year warranty and told if I would’ve purchased it I would have had to pay 50 dollars for them to come out for the 1 year manufacture warranty. I purchase warranties anytime I’m offered, I went into to purchase some patio furniture and they would waive the fee to fix my chair so I guess 50 dollars was more important than keeping a customer.

I ordered some beautiful furniture for my office a few weeks ago. After receiving the order, I realized two items needed to be sent back due to limited space in the office. However, the return process has been an absolute nightmare. I have called multiple times and sent emails, but I still have not received any confirmation of a receipt being posted to my account. The first lady I spoke with said I would receive a call within 24 hours. After 24 hours and no phone call back I decided to call them once again. I was then lead to believe I would receive a phone call within the hour to confirm my return. It has now been over a week since I first reached out, two weeks since I returned the item and I still have not received a refund. Furthermore, I will not purchase anymore items from City Furniture due to this inconvenience.

Well, I would like to thank you Sophie from City Furniture head office, who fixed my the problem I had with them (City Furniture). I came on this platform to express how I felt and my frustration, first of all it is important to understand that for me it's not to come on social media to just trash the business, but rather to make them understand that we care about our time, which is basically our money and we coming to City furniture to have that good experience and be satisfied with what we purchase from them and that they value their words and promises they make to each and every one of us that walk in thru their doors.

After waiting for 5 Months for the Table, server and a carpet just to received a very unqualified customer service call. After a text that said, "We will be there at 3:30PM." However it was 1:30 and the very unfriendly person from this number ** that never identified him self, saying, "I will be there in 10 minutes." In addition to that, is 1:15 we are having lunch plus the security cameras did not recorded anyone in the front of the house. Then I called the customer service 954-718-3344 but unsuccessfully they can not help or know about what is happening with the deliveries. On top of this when I called the sales man Shah-K ** looks like everyone just wash off their hands. Companies like this with low customer service towards veterans deserved to NOT be trusted. If you are a veteran trying to buy furniture go somewhere else to buy, before you end it up waiting for furniture that is paid off.

I placed an order on 10/19/2020 to this day, 11/13/2020 the order is still on backorder and have not been given a ship date even though I paid for premium delivery. Speaking with a representative is no help, their only answer is the items have been on backorder for over two months and they cannot tell when it will be in stock. I will never order from this company again.

As far as quality I have no problem for the price. Keep in mind I am a business owner of 35 years with 150 employees. I have to be accountable for each and every one under my employment. A delivery to my home started with 2 untrained crew of 2. 1 item was left off the load simply due to they could not fit it in the truck, very poor packing in truck to utilize space. I took pics.

They took my money and delivered my furniture at time. Finally arrived in pieces. Asked for refund and return never got. Horrible customer service and never help. This is just a scam furniture store and would never buy anything from it again and would high not recommend.

After a month and 10 days of waiting, they finally delivered the merchandise, but the wrong merchandise, I bought a sofa that it was missing an arm rest, it was another model. I had make a claim and then I was told that the original sofa was out stock and that I have to wait another 21 days for the new shipment to arrive. so they can make the swap. Why they are selling products that they do not have on stock?

Ordered outdoors decorative pillows on Sept 06/2020 for our patio. They did a partial delivery on 09/11/2020. Among the pillows they made a mistake and delivered us two bed pillows instead of the decorative. Understand these things happen, I held to them and put in a claim to have them exchanged for the correct product. I called customer service and after 1 hr on the phone, they basically told me to go put the claim online. I did. For the second delivery, I had to call them to schedule, they really don't reach out to schedule, but fine, I did, rescheduled for Nov 1st, they were going to bring the remaining pillows and the exchanged ones.

I would give 0 stars if that was an option. Horrible experience, bought a King size bed and they delivered the headboard and footboard, but no side rails. Cannot assemble the bed for weeks. They offer 14 day price guarantee, but you have to be on hold for 2 hours and be transferred from person to person before you get someone that knows what they are doing. And the final straw I ordered a matching nightstand and dresser, they delivered the nightstand but not the dresser...Said the dresser was discontinued. So I wanted to return the nightstand and they refused to take the nightstand back. Nightstand was unopened and still in the box. You call customer service and no one was the authority to do anything...They keep reading the same script over and over again no matter how far up the ladder you go. Take your business elsewhere. Horrible company! Dealing with City Furniture has been a nightmare. They do not care about the customer.

I purchased 6 new pieces of furniture from City. Every single piece of furniture was DAMAGED and had to be sent back. They sent replacements, which were also DAMAGED (water damage, broken legs, misaligned doors, dents etc etc). All of the furniture was sent back. Now I'm fighting to get a refund. The store told me to call Customer Service. When you call customer service, you immediately get put on hold for 60-90 minutes, only to be told the salesperson is the one that issues the refund. It's impossible to call the store directly - you automatically get put through the main Customer Service Center. So, once again, I am on hold with Customer Service (going on 60 minutes) to get transferred to the original store of purchase to find out why I have not been issued a refund.

BE AWARE!!!! I purchased over $7,400.00 in furniture on 10/10/20. On Oct. 20th, we received the living room. A $ 3k sectional for the family room, and a mattress for $2300.00. The ETA for sectional is 11/20/20 and yet they invoiced since 10/10/20. I received the bill today for the City Furniture credit card due 11/4/20 for the whole $7400. You're paying interest and monthly payments on products you won't receive until one a month(s) later. However, I had been telling me to honor the price on the internet which was $200 less and the sofa was $100. They kept telling me, "Once we deliver the furniture and invoice it." It’s a scam because they had delivered the sofa and never gave me the $100.00 credit.

On 09/29 I paid $5693.00 at the store. Money out of my account. Delivery date of 10/28, on 10/26 I was told a full delivery couldn’t be made. Now I’m told I have to wait one week to get my money back.

Let me preface this by saying I ordered a couch from here a month prior to this and everything was great, love the couch and had no issues. I decided to order two matching pillows so I went to the showroom I ordered my couch from and ordered them. Two different pillows arrived a week later so I called customer service and they told me to bring them to the store and that the correct ones would be there. They sent me the wrong ones so I would have expected they would ship me the new ones.

These guys finally delivered my TV/fireplace after I ordered it in July. It was delivered in October. They delivered it and actually the first time they were supposed to deliver it two days ago. It was damaged so they had to deliver another one. They took the instruction book with them and then lied and said they didn't. I guess it just disappeared into midair. Now I don't even know how to use my fireplace and don't have an instruction book. I called them and they said that they don't have any instruction books that they come with them so now I'm stuck with a fireplace that I don't even know how to use because the drivers lied because they were too lazy to have to turn around to bring me back the book.

After 11 months of owning the Kevin Charles sectional one of my children were sitting on top of the sofa and the frame broke. The company refused to replace the part and offered only to repair it, 8 months later, it broke again. It is made of low grade particle board, with no sufficient structural support. A small child under 60 pounds, should not be heavy enough to break a piece of furniture that is supposed to be for a family. It is poor quality and the warranty and company do not back it up. I am so disappointed, in this product and in how the company has handled it. What is the point of buying a sectional for a family room that is not family proof! I’m livid, now so have to buy a new sectional, I should have waited instead to buy a good quality one that would last! This one will end up being more expensive in the end. Do not buy if you have kids!

I purchased tribeca dark tone server $899 plus taxes in Oct 2019, which is beautiful and I loved it while it lasted. After 5 months of purchase, one of the mount for the glass door lost stickiness (it’s glued on) and started to fall off. It created a huge safety concern because I have four kids at home. Contacted City Furniture right away and was told will need to verify by a technician. Paid $50 for the technician to come to my house to verify that the glass door is coming off. Had to reschedule twice because of Covid. Finally after another 3 months, in July 2020 the technician came to my house and verified my claim that the glass door is falling off; which is very obvious from photos. He notified city furniture and replacement part was ordered.

My wife and purchased over $2,000 worth of furniture. Everything was delivered about a month later which was not ideal but ok...however, when they delivered the king size bed, it came with everything BUT the headboard. How do you deliver a partial bed. We ordered the furniture in late July and we are STILL waiting for our headboard. (It is September.) We were told that “Covid” was to blame. Hmm, but yet we were able to get everything else? In addition, I purchased pieces from other furniture companies and received them in a timely manner. Then we were told “well you are not the only ones waiting.” How is that ok? That is even worse because it means the company has an inadequate system of delivery and/or inventory control. I will NEVER purchase anything from them again.

My husband and I purchased the Tahoe Dark Blue Fabric Loveseat on Sunday, July 19, 2020 at the Doral store #25 in Miami, Florida and it was delivered on Wednesday, July 22, 2020. Within the first two weeks after accepting delivery, the tops and insides of both arm rests started to pill or develop fuzzballs on them. We called the store and customer service to ask if we could exchange it or receive a store credit, and they said that they don’t accept returns once an item has been delivered. So we asked them what they can do for us and they said, unfortunately we cannot not do anything for you, and that issue is just a "characteristic" of the fabric and to use a razor to "clean up" and "shave off" the fuzzballs as they develop.

I bought a kids full bed and the off gassing from the paint on the bed caused my sons allergies to trigger. No one can go in the room without their eyes tearing up. City Furniture refused to take the bed back unless I showed proof of my 7 year olds reaction. How awful is that? Their kids furniture uses toxic paint so please never buy furniture here as they will never take it back.

The purchase was easy, but when we received the delivery it was a different story. My wife and I purchased 5 piece set of WHITE LEATHER SOFA, 2 RECLINERS & CORNER PIECE. 5/27/2020. Paid for 3 year stain removal home service, & delivery charges. We immediately complained to delivery people & to sales rep, & the supervisor. The complaint was very clear, our new sofas do not match in color, There are 3 different whites, one is almost grey, there is squeaking every time we open the recliners, leather quality is not at all what they claimed it to be in the showroom, also the bottom skirt around the edge of the set, do not match in length. There are creases in the leather that shows inferior workmanship to what they showed us in the showroom.

Updated on 10/01/2020: This business never followed through with their promise of providing a refund. I recently opened a case for this company because they sent me products that were ruined and had missing pieces. I was told I would receive a refund on September 26th when they picked up the pieces. I still have not received a refund, when calling customer service they said it could be up to 5 days. It has been 5 days now and I still do not have a full refund for my bed purchase. They gave me a partial refund for the delivery fee and I am missing $782.31 to complete my refund. I will be taking legal action if they do not return my money.

We furnished our new home, however the bedroom chest, the office file cabinet and office desk draw had to be replaced. Our living room couch tore by both seams, unable to be sown back and I have to wait 9 weeks to replace one side of the couch and an additional 9 weeks to replace the torn back of the other side. They refuse to replace. I will never purchase anything from this company. Their furniture is cheap and their store policy is horrible.

Be very aware of the no return policy. I received the wrong size mattress for the bed frame. I realized it before I took it out of the box by the label on the end of box. I could not get anyone on the customer care phone line, but was told to file an online report. I did so on the same day. I waited a week with no reply and then finally called again. I ended up speaking with 4 people over several days who all read from the same script. NO RETURNS once a purchased piece is in your home. It does not matter if it does not fit, you do not like it, whatever--NO RETURNS. I will not do business with them again, even though I have spent several thousands of dollars there in the past.

The first I wanna tell you is NEVER PURCHASE ANYTHING FROM CITY FURNITURE. I spent thousands of my hard-working dollar to purchase a living room a dining room and a bedroom all were sold to me as LEMON. All the furniture changed cold. The leather peeled off my living room, my bedroom set and my dining room everything looked horrible. I had to go to Rooms To Go and purchase a new furniture. Please stop purchasing anything from those people. They purchase the product cheap and they sell it expensive to make money but at the end of the day they lose the customers. Thank you.

This was great customer service. This Furniture is amazing and way better for the quality and price. I went in I was help by Isaac and bought my Kevin Charles sectional (american made) and everything was in stock. Store was super clean and they keep it sanitized.

This is the absolute worst service I have ever received. I purchased a couch with the 3 year warranty. I was promised time and time again my slipcovers would be received. I have now waited seven months. Nothing has arrived. I spoke with a representative 2 weeks ago who said they would be here a week ago Friday. Of course nothing arrived. Yet again I called one excuse after another. I spent thousands of dollars there and would no more shop there then fly to the moon. Their loss! I have just bought an amazing condo and would not consider purchasing from there ever again. Your reputation is the only thing you have going for you. Their reputation is built on poor quality and misrepresentation.

I bought a queen bed and a nightstand, it was delivered seven days ago and the nightstand have a hole and the headboard is broken and chipped. They are refusing to refund me as I am not interested in an exchange (due to the bad quality of the pieces). I am stuck with those huge boxes at my living room. No one have answered my online claim, the customer service rep was clear about their policy and also the manager I spoke at the store with, I filled a complaint at the BBB and I wish I had read the company reviews beforehand. STAY AWAY OF THIS COMPANY and its deceptive customer practices.

We purchased a love seat in December. First they delivered the wrong piece and wouldn't let us open it before leaving. They finally returned and delivered the right piece. Two months later, the motor went out on one of the sides. After having to submit pictures and emailing back and forth we were told they would order the piece from China. Then COVID happened. We heard nothing from them for five months so we contacted them. They said they would just replace the piece. The delivery was scheduled for today. They were supposed to contact us yesterday for delivery time. That didn't happen. We tried calling but were kept on eternal hold so we checked the website. Delivery was scheduled for 11:30 - 2:30. At 2:39 they called and said they were en route. They showed up, took the old piece out and went to bring the new piece in.

The recliner is a nice looking piece of furniture however if it would actually open and close that would help. Let’s not mention how terrible their customer service is from the call centers to the online chats. Every salesperson makes claims of helping then when the final sale is about to happen they back peddle because they can’t back up whatever they just offered you. I’ve bought a whole bedroom set along with an expensive Tempur Pedic mattress from them (awful experience). Go elsewhere and spend more money where you will be treated right. This recliner sucks and I wish I had never put in my baby registry.

I purchased a bed and the same bed has been damaged twice, the bed broke in the middle of the night and we could have been hurt. I called them and they want to send me the same bed again but in 1.5 months since it's back ordered. They asked me not to sleep in the bed. I just wanted to purchase a new bed and have them provide me a credit.

Purchased full house full of furniture several deliveries with defective furniture. Buyers beware. Received couch and love seat couch is defective. Waiting for replacement. Delivered love seat different color. Doesn’t match.

Don't buy furniture in City Furniture! The Policy is very BAD!! I received a Sofa on June 6/27/2020. After 20 minutes I receive the sofa, I call the customer service because the sofas looked very different and were not the same at the store when I look at it. They said they would not return or exchange!! I even tell them I will buy a more expensive piece if I can exchange it! I talk to a customer representative, and they all right train to said NO, I apologize. "We don't accept returns or exchanges!!" I answered!! "What!!! Check the time I am calling you 20 minutes later they drop it." I said, "Can I speak to the manager," and she said sure!

Donna ** handled correcting my order, I was told my order was cancelled but Donna saved the day as we are moving to our new condo and she was able to recreate our original order and set up a delivery date so we could keep our moving date as scheduled. She handled the whole situation like a pro and made sure we were happy customers, thanks again Donna!

Purchase made - delivery set. Delivery: missing 2 sections of sofa! Called - oh, they'll be delivered next week. Ok. Another week (another unbelievable delivery - get a text..arriving in 10 minutes - 1:45 later....where the heck are you!) Delivery: 1 section. Next day- Oh, the last section is back ordered - it will be Another Month. Really? (Trying to blame it on covid..not happening since I made the purchase at the end of May and this whole covid thing was well under way and they should already be taking "supply chain" into consideration when making delivery commitments.) Called - we hope it will be ready mid-July. At this point, they aren't even make a commitment! What a Poor (nice word) experience. If you want to spend good money on a sectional - go someplace else!

I purchase the Omaha Gray dining set, it was a quick purchase at the store. Now, when the set was delivered; I immediately notice one of the legs on the chairs was chipped and as they continue bringing the rest of the stuff 5 out of the 6 chairs we all chipped. I even had to returned one of them completely as the leg was completely cracked. One of the guys put me on the phone with customer care and they gave me two options: 1. take the table as is and they would give me $75 gift card or 2. they could have a tech coming in to "repair" the chairs. As I told them, I paid over $800.00 for the dining set, if I wanted a dining set in the condition I received this one I would of been better buying it from "offer up" and probably would have been in better condition, so of course I want my set fixed. They could only give me one or the other.

I recently purchased a king size bed a few months ago, absolutely love it! Quality is excellent and definitely meets my expectations. I went back again and purchased a dining room table, love the variety from City Furniture.

The worst online shopping experience ever. I ordered a sofa in February 2020. Since then I received 4 different delivery dates with all of them not showing up and rescheduling for the next month. We are now going into June 2020 and I still have yet to receive the sofa. Never again!

I have purchased living room, bedroom and decorating furniture with very good results in quality of the products and professional delivery people. I won't shop anywhere else. They always have beautiful groupings that let you see how they look together.

I bought a 4 piece furniture set from City Furniture and a came damaged and defective. The furniture fellow for an injured me and the company will not resolve the problem. I also bought a 3 year warranty which actually means nothing. I will never do business with city furniture again. I have to hire an attorney to straighten out my dilemma.

I visited City Furniture of Naples, FL in early February when I was looking for furniture for my first apartment. I fell in love with the Savannah Ivory Mansion bedroom set and inquired about the prices in the collection. My sales rep was knowledgable and gave me a print out of all the pieces I inquired about. I did some research at other places and despite what I read about customer service at City Furniture, I felt confident that this was what I wanted. I returned to City Furniture in mid February to purchase the bedroom set (headboard, dresser w/ mirror and nightstand) and also bought a metal bed frame and hardware for the headboard. I was told that if I paid in full upfront that all of the pieces would be secured and delivered on my move-in date at the end of March.

I purchased a sofa and chair which did not fit in my living are, so I call the same date. After talking to the sales rep they finally approved the return with a 10% re stocking fee, then I got a sectional with USB charger. Non of them (2) work. I have been calling for the last month. No one has answer. Don't buy from this company. First and last time. They really don't know how to treat customers.

Highly disappointed and appalled at City Furniture’s customer service and product quality control. I ordered a sectional sofa from City Furniture, Inc. on 04/05/2020 for $909.46 (SKU: 9714739). The product was delivered damaged on 04/10/2020, causing me to immediately file a damage report on the company's website. I took photos of the rips, stains, and dirt on the sofa to include in the damage report. A customer service representative contacted me later that day about sending a repair technician to "fix" the sofa (+1 (954) 718-3344). I explained the sofa had clearly been used. The customer representative said the repair technician has to determine if the damage is fixable or replacement is required.

We went to City Furniture looking for a few items, we found what we wanted and I asked if they had manual recliners, and to my fault, I let the slick salesperson talk me into a mechanical recliner for $499 and a piece of junk. Mind you, transactions are done with a tablet, and rushed through, they have a NO RETURN policy, buyer beware, I got the recliner home, sat in it for about an hour and realized it was uncomfortable (something that can't be done in the store) and had a stiff neck. I reached out to the salesperson but never got a response. We just moved to Florida but will not be shopping at City Furniture, I think their policy is dishonest.

I went and refurnished my entire house with City Furniture. I bought some beautiful pieces for a hefty price tag. I was told everything was in stock except for one piece. I agreed I could wait one month for that piece. A couple of weeks later most of my furniture arrived but I was missing three pieces. No big deal I thought and just continue to check the website of when they would be in stock. About a month later and another piece arrived. Then a week later another piece arrived. Fast forward to months after I originally Place the order and today the last piece arrived. I was so excited to be finished waiting for all of my furniture.

My wife and I fell in love with the Magnolia Home King sized Atley bed frame, so I ordered and paid for it in the middle of December 2019. Shortly thereafter, we received a sequence of phone calls every few weeks from City Furniture's "Customer Service" department (I put that in quotes because it surely is not a true customer service department) stating that our bed frame was on back order for another month. This occurred 4 times, and each time the rep could not give us any valid reason as to why. We understand that products go on back order from time to time, but to happen this many times, with no solution provided from City Furniture, is inexcusable. Instead of providing good customer service, we were told by Julie (Customer Service Manager) that their overseas vendor couldn't guarantee delivery and we could wait (AGAIN) or pick a different bed that they had in stock.

We ordered a kids furniture from City Furniture on December. They didn’t deliver furniture completely. Then they didn’t even call us or gave information regarding when will I get my remaining furniture. When I called customer care after 1 hour wait, they told me that the part is back ordered and they will deliver in February. They called two days before delivery to confirm. We confirmed the delivery. They didn’t come on the delivery day and nobody called us to gave that information that they are not coming. We waited for whole day for furniture. When I called customer service, then they says that the part is back ordered and they will deliver in March.

I bought a dining room table from City Furniture and the price of $1171.45 charged to my Citicard Master Card. Table delivered in late September 2019. Delivery personnel left before I could inspect the table or sign their forms. Inspected table and found it was chipped. Immediately (same day) filed claim with company. On 3 separate occasions, company had me reserve the entire day for them to come out and repair the table. Each time, they did not show. After countless phone calls and emails, they finally picked up the table in November. They issued a form indicating a credit would be made to my credit card company. Credit was NEVER issued. Citicard refuses to intervene and has rebilled me the full amount. Impossible to have someone from City Furniture call me back or answer letters. This company has ripped me off and impossible to work with. I even left messages for their CEO; to no avail.

I purchased living room furniture 2 years ago with a 3 year protection plan. City Furniture (WellingtonGreen Mall) refuses to fix this or replace it as the contract states. I file a claim at the BBB as well, because I want to save others the hassle, stress and frustration. Take your money to any other furniture store because this business doesn’t stand by their products/furniture, or their protection plan agreements.

We ordered night stands with free delivery. They drop off beyond the front door and leave. One of the first two units was damaged so we ordered a replacement that came a week later. The replacement unit was dropped off. The delivery men left. Within 2 minutes I noticed a break in the box, saw the unit was cracked, and called them. They refused to come back. When I called for a replacement they said it would be another week. I escalated to a supervisor and all he could do was upgrade the delivery to premium which means they inspect the box before shipping it. Now I have to wait another week for a total of almost three weeks from the order.

We purchased almost all our furniture in City Furniture less than a year. We also did get the Guarantee for the furniture. Recently I noticed my dining chairs all rusty in the bottom part (legs). My dining table is on top of a rug and we literally have use like two times only. I call the customer service and followed all the steps for the claim. They send me a sub-contract technician who basically told me that maybe we had a dog hidden in our house and the rusty from the chairs are due to the dog peeing around the chairs. Imagine how we feel about I call again customer service just to find out that the report that the technician said that my chairs smell like dog pee. Apparently the technician was a expert on pee. I explained to the guy in the phone That we don’t own a dog so ever and my chairs just got rusty for no reason.

I ordered an entertainment center back in November and it was in stock at the time, so we scheduled delivery for the end of December. I called a few days before the scheduled delivery to see approximate time of delivery, only to find out they were now out of stock. So what they neglect to tell you when you order it, is if you don't schedule immediately delivery, they do not hold the item for you. They said more were coming in during January, so I scheduled a delivery for end of Jan.

We purchased two items--a lamp from City Furniture and a wall piece from their sister company. We paid a premium delivery that the lamp could be put together. The lamp was defective and the delivery person could not put it together. Advised not to buy this product again. We paid $59.99 for the delivery. City Furniture would not refund the delivery because the wall piece was delivered for which we paid an additional $20 for delivery by the same truck, same people. Try calling the customer service number...better be prepared for a long, long wait. Try call the store to speak to someone, be prepared for a long wait. No wonder Amazon does so well!

I had a problem with a new lamp (5 days). I called them and they put me an appointment. You have to book one day and the day before they texted you with the appointment time with 3h slot. I booked 2 different appointments and in any of them came. Plus that, when I called they told me they had called or text but it was not true. There is no way to return the lamp or to put any claim, and when I tried they didn´t accept it. I don´t recommend to buy in a place where they have no a good post sale customer service.

I bought a mattress at City Furniture Pembroke Pines. A couple months later the mattress developed a large lump across the middle and tear on the side. I left messages for the mattress specialist, who never returned my calls. Customer service is basically impossible to reach. Scheduled someone to come out and look at the defective mattress. TWICE no one called or showed up after waiting all day. I will NEVER purchase from this company. Once they have your $$ they don’t care. You are stuck with this garbage. I wouldn’t give any stars but I was required to give at least one.

I purchased an expensive sofa from City Furniture with TWO electric recliners. Not even one month went by and BOTH recliners broke. I cannot close one of the recliners and it is stuck open for already THREE MONTHS. The broken piece is expected to come in the mail and fixed by one of their technicians in another TWO MONTHS. So that is already FIVE months with a broken recliner that won't close and absolutely NO accommodation even though I paid full price & extra money for the reclining feature. I am EXTREMELY frustrated and will unfortunately never buy anything from this store again since they are extremely unaccommodating. No one should have to pay full price for a brand new sofa only to have it break a month later. HORRIBLE EXPERIENCE!!!!

will report this company and write bad review in every platform, I will do a YouTube video View on outdoor patio. CITY Furniture is the worst store!!! Go to all Patio Furniture Warehouse right down the street. They are amazing and the prices are way better with better quality!!! CITY FURNITURE TRASH! El Dorado is even better!

I bought less than a year a modern chrome bar stool and they are all broken, I call for the warranty. They send a people to look at and take pictures, they call back saying that my stool are not cover because they had a rusty metal and that the warranty fo not cover, they sell a really bad furniture because I have it inside my house at the kitchen counter. Now the stool are garbage.

BUYERS BEWARE. I have been dealing with the City Furniture in Millennia for 7 months now and STILL do not have the furniture I’ve been paying for since my purchase in July. I visited the store during the grand opening and at that time was sold furniture that the store did not even sell. The sales associates order from iPads in the store, that show items not in the actual store but available online for delivery. However, come to find out the items I ordered were sold by a completely different furniture stores and not available at City Furniture. Lots of confusion between customer service, sales associates, managers and supervisors.

I purchased a micro fiber couch in August of 2018. This was purchased for our vacation home. I noticed after a bit of time that stains were showing up from under the fabric. Warranty company sent someone to see it and it was determined that a replacement was needed. The second couch came this past November. Every time someone sits in it the fabric wrinkles and it looks like someone has slept in it. A warranty person came on January 2, 2020. He told me that the couch wrinkles were a manufacturer’s defect.

This is the worst company ever to get their warrantied furniture repaired. I had a tech comes on the service call on 10/9/19. He was here for 5 minutes and said I need a new power cord for my recliner. The part was ordered on 10/17/19. It is now 1/10/20. The part is supposedly in the Naples, Florida store and they will not ship it to me. So now I have to wait until 2/20/20 to have a service tech come and deliver/install the part. DO NOT DO BUSINESS WITH THIS COMPANY UNLESS YOU DO NOT CARE IF YOU NEED ANYTHING FIXED.

I went to the showRoom and viewed a Dinette Table and 4 chairs. I also looked at an end table and Coffee table set. After careful consideration I ordered these items online and paid For What they call PREMIUM delivery. The Coffee table and one End Table was like a Seesaw. they wobbled and the Glass top was very loose. The Dinette chairs wobbled also. The delivery men said Just go to Home Depot and Purchase Gliders. I have asked for a Refund but They said They do not offer refunds but if I wait 2 full weeks then they will send someone to fix it. I told them that they can give me an exchange for the end table and coffee table. They said okay but that will take 2 weeks also.

I live in Pittsburgh and I had purchased a bed and some bunky boards from City Furniture back just before Thanksgiving for my rental home in Florida. It was a King Size Black Panel Bed. I was planning on being in Florida for Thanksgiving week to visit some family so I had the bed scheduled for delivery while I was visiting since no one lives at the house and my other family members are over 3 hours away. Everything went smoothly right up until the time when the guys were assembling the bed.

I recently purchase an Entertainment Centre, coffee and side table from City Furniture. The Sales Rep (Diane) was very helpful and professional. She offered an alternative to the entertainment centre I wanted, as it was of out stock and provided detailed information about the products, which made me feel comfortable about the purchase. Thanks Diane and City Furniture! The products all look great in my house.