City Furniture Reviews

Expensive IKEA quality furniture. Customer service is horrible. Went to Orlando/Millenia location. I had the worst salesperson, he didn’t know anything about the furniture. He couldn’t guide me with the entertainment system configurations. Three months later delivery date scheduled, four hour window provided day before. Furniture arrived and looked like it fell off a hill and was boxed up afterwards. Driver and helper dropped off furniture and ran before I could completely inspect. Reordered with customer service via text because I couldn’t get anyone on the phone after purchase. Rep gave me different dates and I told her I needed everything delivered on one day, I work and can’t take days off for this. She agreed and rescheduled delivery for late August.

If you are going to buy a sectional sofa at City Furniture make sure you order it correctly (right or left). Once they deliver the furnitures to you, you do not have the right to change it, even within 24 hours after delivery and offering to pay for the service. Terrible customer service and horrible policy. I don't want you to have a bad experience like mine.

The worst experience I’ve ever had as a consumer. I’ve purchased several pieces from City Furniture but this will be my last. I purchased a sectional in June with an estimated delivery date of 8/14, on 8/13 I received confirmation of delivery for 8/14 @ 10:am. On the delivery date I received a call at 8am from the driver informing me that the sectional will only be delivered with HALF the sofa feet and no head rest. YES!! I said HALF THE SOFA FEET (take a minute to picture that). The items (other half of sofa feet & head rest) were on back order until October. I understand that we are in the middle of a global pandemic and delays are being experienced everywhere, but to not notify me prior and waiting till it's being delivered is absolutely unacceptable..

I bought a dinner table set in April/2021, the sales associate told me that the delivery could take about 30 days it because COVID delays and everything. I just got text messages about it in JUN/9th/21 saying that I would receive part of my purchase at JUN/11th/21. I definitely received the 06 chairs and the dinner table base and I got another message saying that I could expect the dinner marble top be delivered in AUG/10th/21. So it’s 4 months already and I didn’t get text msg, phone calls or whatever informing me about my delivery. For now I’m still trying solve the problem but in advance I strongly don’t recommend the CITY FURNITURE AT ALL. By the way, I’ve paying my finance since 15 days after that I purchased it.

I ordered a bed and waited for 3 months to revive it. Every week I got a text message says the item is in the way and in the same day of delivery I receive another message says, "Your item is not available," after three months I got a call from the driver. Says he is in his way to deliver part of the bed (the head) but when he came he dropped a stain remover but not the bed, can’t trust them anymore and never gonna buy any item from City Furniture. What make it worth that when I cancelled the order they didn’t refund my money in my debit card but they issued a check which I takes 10 days for me to receive it.

I bought several furniture and one of them is damaged. I submitted a warranty claim since Last year. They never got the part and they rescheduled all the time without notifications and they never respond email or answer ph calls. Don’t buy any warranty if you don’t want to lose your money.

Bought a leather sectional from them in January 2021 (6 months ago) but it arrived without one of the seat cushions. Spoke to their department but they said it would take 2 months before the part would get here (totally unacceptable). 6 months later and 3 times they've changed the date and now they tell me it's not going to get here till August (another lie). Worst experience I've ever had. Lies after lies. Do yourself a favor and don't sign anything if your order is not 100% complete otherwise you will never get the items.

I made a purchase of the BH ELBA GRAY LEATHER RIGHT POWER RECLINER, LEFT POWER RECLINER AND WEDGE (3 pieces) WITH 3yr in Home Service with premium delivery (very poor). We received the delivery a month after purchase. The delivery service was poor. (So much for Premium Delivery). They scratched our floors and put the furniture together very carelessly. In mid April, less than a month of having this piece, it broke. As my husband got up from one of the seats it made a loud sound and completely deflated. For our surprise a piece of wood from the seat frame was hanging off the bottom of the seat with nails sticking out. We followed all procedures by calling customer service and submitting pictures.

Do yourself a favor DO NOT BUY ANYTHING at City Furniture. I bought a bed and came all broken out of the box. I tried to contact them so many times by phone without any luck until I decided to go to the store. I spoke with the sales associate and he gave me the steps to follow in order to get my bed replaced cause it was clearly damaged. Never solved anything. Last time I was in the store again they were hiding from me. Bottom line I got a broken bed in the middle of my living room and my money deducted from my bank account. Never again.

Was satisfied with the experience except for the delivery charge which was excessive!! Living only two and one half miles from the store at $189.98 for a delivery is OUTRAGEOUS and taking advantage of customer!! DISAPPOINTED!!

I purchased a sectional, King Bed, and King Mattress on June 12, 2021. My experience with the sales guy was fine. He understood what I was looking for and that I needed it immediately. So he looked up like items that were in stock for me choose from. The bed I liked was not in stock but due in a couple of days so I purchased all items, paid cash, and delivery was set for June 22 between 4:30p & 7:30p (I was notified of the window of time the day prior which is standard).

Bought a recliner in April 2021. Until now I can't receive the product. After pass to the store they resolve to change the product. They confirm to delivery today until 1 pm. Unfortunately until now nothing. Try to call the store and I am hold for more than 35 minutes. What was happens with this store. I am very sad.

City Furniture does not stand behind its products. They sell you defective furniture with “fake” insurance. When my sofas started to peel and the leather began to discolor we immediately called them and they sent out a man with some paint and a blow dryer. The problem was not resolved and then COVID-19 happened so they weren’t able to send anyone to our home. We were patient and understood. Now, they are saying that it is past the warranty period and will not fix or replace my sofa. I do not recommend City Furniture to my worst enemy. Stay far away from this store.

City Furniture takes the fun out of buying furniture and makes it a nightmare. The couch we bought came in damaged, they sent us another couch and again damaged. We also ordered other furniture and that came in damaged, we put in a claim on-line, as they instruct you to, it's been over 1 week and we haven't heard from anyone as of yet..

In an effort to finally obtain a resolution, I decided to let the CF technicians deliver the bed rails and set up the bed with the mattress stand and adjust the legs on the mattress stand. I was assured in the last two responses by CF in my BBB claim that the mattress stand Is compatible with the bed stand if the legs were adjusted... Well, as I previously stated, the CF technicians again said the mattress stand IS NOT compatible with the bed...

I ordered a sleeper sofa on 3/29/21 that was in stock according to my Sales Associate and would be delivered April 6, 2021. The Associate called later in the day to confirm the April 6 date and I received an email with that date. I was contacted a day or two later by the Associate who said the delivery needed to be moved to the following day, April 7. She also stated that the mattress wouldn't be available until April 11 when it would be delivered and installed. I expressed my disappointment at hearing this. I told the Sales Associate that I would be away from home in the afternoon of April 7, leaving my husband to accept delivery. She said that is not a problem and I would be contacted shortly before delivery. I received an email asking for confirmation of the date and time.

Three pieces of the furniture I have needed repair in November. One of the chairs the leather is so badly worn they have to replace it. Twice they were scheduled and twice no call no show. The other chair the motor is broken, City claims they ordered in November but still have no motor in the chair. The third is a hinge on a console. These were all looked at in November and now April with nothing happening. Note I paid for the extended warranty on the products to not have this issue. City does not stand behind their products.

The leather dining room chairs are splitting at the seams. They are just two years old and 3 out of 6 are splitting the same way. I called and they said since I didn’t purchase the extended warranty they could not help me. Don’t buy their garbage furniture.

I want to share with you the experience I went through when ordering my Office Equipment back in February of this year. I was to receive the rest of my office furniture yesterday between the hours of 12:00pm and 3:00pm (Both stated in text and email). At 9:57am, I received a call from the driver - stating he's 15 minutes away. I said I unfortunately will not be there until 12:00pm. He said, "Are you sure, we are close." I said, "I'm at work. I will be there by noon." He said ok.

I purchase a recliner and sofa from City Furniture, a year later the recliner motor stopped working and the sofa micro material was defective. I called their customer service and after 12 weeks of waiting I still have not gotten anything fixed or replaced. They claim the issue is with the vendor so it's obvious they don't use quality vendors and their products are not worth buying.

I ordered sofa on Thanksgiving in November, they said that they will deliver it in mid of January. It's already end of March and they always said that sofa is not ready. Last week we called, they said it's already in the Wearhouse and ready for shipping for this Saturday. And today we receive an email that it's not ready again. It seems that they just give this sofa to other customers who are local and don't want to send our sofa to our city, because they don't have enough furniture to send. That is my thoughts. But we asked them and they said they use other company to deliver sofa. I am super angry and tired to seat on the floor. Very disappointing. Don't recommend this store to anyone, you will just waste your time.

I purchased a house full of furniture during 2020 including stain removal warranty (empty stores during the pandemic) from City Furniture. In March 2021 my 5 month old puppy urinated on the couch saturating the entire cushion and some surrounding cushions. I immediately contacted and filed a warranty claim. Supplying pictures and info. I was made to wait 11 days for a technician to come to my home to verify the damage. The technician was in my home for less than 5 minutes, took 2 pictures and made no attempts to rectify and stated he would submit the report.

The first attempt from City Furniture to deliver my furniture failed due to City Furniture's not sending the certificate of insurance when they had to. The delivery company couldn't deliver, this resulted in a lost day from work that I had to take off to organize the delivery. The second time City furniture provided time to deliver, and the Delivery company never came and never called.

I was shocked how fast the delivery was and it was on time. No problems with the L sectional I purchased! I’m very happy to say the least! I will use City Furniture again in the near future! Great price and perfect delivery!

The sales person that I dealt with (Mr **), was very professional and very helpful. The quality of the leather couches all excellent and the Queen bed that I bought was a good choice. The delivery service schedules are on time and your drivers was very helpful and courteous.

In a nutshell, my delivery (which was scheduled two months in advance) was delayed, due to missing parts. I requested that they upgrade my delivery to include the assembly, since I had a person available for the expected delivery date and that was canceled. I figured, it was least they could do. Never got a response or upgrade. I was going to go back to purchase a new couch and table but due to the way this situation was handled, I'd rather take my business elsewhere!

Please do your research before purchasing from THIS company. The reviews do not lie. They are con artists and will hold tight to your money, once it is in their hands. I would absolutely recommend making your furniture purchase at literally ANY OTHER RETAIL FURNITURE STORE and NOT at City Furniture. This Company has the WORST customer SERVICE that I have experienced in my life. Lies and poor customer service are all that we have received from the "customer service" dept at City Furniture. From our first encounter with a sales rep, to our order over the phone, to our cancellation and to our STILL NO REFUND from the accounting dept of almost $5000, this company has proven over and over again why NOT to give them your business. You cannot reach a single person via phone, a supervisor...nope! I don't think one exists. Customer Service will not LET you speak to anyone that holds the authority to refund your purchase.

This furniture store is the worst, my experience has left me with a really bad taste, their merchandise is of VERY POOR QUALITY, my nightstand came with a HUGE HOLE and they wanted to credit like $ 20.00 and for me to stay with merchandise and when I refused to accept several times they agreed to replace it, had to wait about 3 weeks and when they sent the replacement it also came damaged....WOULD DEFINITELY NOT RECOMMEND to buy from here.

Purchased recliner sofa on 2/19 online and delivered on 2/22. Delivery was same day as shoulder surgery. Noticed 3/2 (a little over a week later) that the stitching was coming undone. Called to exchange due to defect and given the runaround. Spoke to 5 or 6 people in one day including Betty and Lyle. Betty said she would schedule the exchange and call me back with a time. Never happened. Everyone after her has bounced me around from dept to dept. Absolutely worst service. I simply want to exchange and was hoping to get price difference to apply to matching chair however not sure if I want to take a chance purchasing from City Furniture again.

This is not a furniture company. I purchased a couch that was left outside like I ordered it from a drop ship company. I was home and answered the door waiting for them to bring it inside when they disappeared and drove away. I called the manager and she would not even allow me to pay extra for set up. My sales rep, Gabriela ** hung up on me when I asked to speak to a different manager. Apparently they do not accept returns either. Terrible misrepresentation of service and unprofessional and rude.

Purchased in 2019 Maxwell Left Chaise Sectional in white. Was told by the sales rep that I could buy for an additional $295 the stain and service that would take care of any issues. My first call was approximately 6 month and was interrogated by the service department before they finally sent out a tech. In Dec 2020 I called again as the sofa was stained just by sitting on it. A replacement piece was sent and in Feb the same piece stained again. I guess you can't sit on the sofa. Now I've been fighting with customer service, sales and all departments for either a refund of store of credit of $2038 which is the amount of the sofa and the stain service that was useless. They refuse to give me my money. Do NOT buy from them.

I received news that they will send us replacement pieces mid March. I am cautiously optimistic, given the fact that the delivery date of the fabric has already been postponed 7 times. I completely understand that now, with Covid, it is a challenging time and delays are possible.

I purchased a couch from City Furniture. The material has a chemical smell. My husband had an allergic reaction to it. We called customer service and was told no returns after delivery. I was told a manager would call and email an explanation. It is over a week and no contact with me. I even went to the store. They tried to help but were not able to. I then sent an email to management and after 3 days no response from them. I have never written a bad review before, but not only does the couch smell, but they don't value their customers. If you buy their furniture on line they give you 3 days to return it.

It is sad because the selection and furniture is nice, but don’t be fooled. In the store it is like the wolf in sheep's clothing and they even ply you with free fresh cookies to distract you from the scum. This is my second experience with City and I should have learned from my first. My first purchase was bought in November and did not arrive until March a few years ago. However, at that time the communications from the company were somewhat better.

My wife and I are a couple of Seniors (73 & 67 respectively). My wife went to the Store located at 18750 South Dixie Hwy in Cutler Bay, Fl. with some friends & was persuaded by a very nice young salesperson (who would have known?) on 01/22/2021 to purchase Two (2) Serna Sleepers Elite Mattresses on Sale for $899/ea, when on several other stores - the same mattresses were priced at $699/ea. But that is not the issue!

Terrible staff, awful manager. Only option is to give them 1 star but 0 is my recommendation. Ordered furniture paid for it at the time of order and came to pick up only to be told that it was never ordered. After two staff members confirmed it was never ordered the manager tried to tell us it was ordered but had been allocated to someone else (ALL LIES). Manager didn't care. His attitude was disgusting. Don't be reeled in by their same day delivery and in stock items either, everything was out of stock with nothing was available for delivery for two weeks. I will be making it my purpose to continue in every way possible to let people know how this company treats their customers.

This is the worst company... worst customer service of any company! Damaged table delivered and chairs that look nothing like online photo and completely different color than described! They charged my card 6 months ago and I just received my items! I asked the delivery guys about the damages and told them I was unhappy about the color of chairs and items I received and they ran out of my house and told me to call customer care! Now customer care is telling me I’m stuck with my furniture! I have spent a total of 7 hours on the phone and have gotten nowhere! They do not stand by their products and the customer service is the worst I’ve ever experienced! Buyers beware!

I went to the Wellington store and purchased an adjustable bed base. I was told they had a full on clearance. 1200.00 isn't really a clearance price but alright. It arrived with tears. Legs broken. Obviously used. I called. They told me it was clearance. Can't do anything. Excuse me. Clearance doesn't equal used. I was never told this was a floor model or return. I would NEVER have paid 1200.00 for a damaged floor model. I am very angry and will NEVER purchase from them again.

During The Holiday Season we purchased a new mattress for my wife and I... Replaced it within a week for a higher priced mattress and then discovered they wouldn't swap it again... Now we're stuck with a Purple $2,000.00 Piece of Junk! Now What! Never buy a mattress from a company that doesn't give you 6 months exchange policy - More than Once! My wife now sleeps in a different room!

Worst experience waiting for over two months on furniture and the dining room chairs were broke when delivered. Now I have to wait for two more months to get the set delivered. We came to the store to find a solution and encountered the Manager is so unpleasant which was very hard to reach an agreement.

First they keep changing my delivery day, then the day of the delivery the guy told me he would take my old sofa, I tipped him $20, he left the sofa at the entrance of my house, in a box, and unbuilt. Yes, I had no idea a sofa could come in different pieces, but boy I learned the hard way. It took my son and I almost two hours (the pieces were very heavy) to put it together, we had to give up because since this an electronic recliner they were some connections we were not able to figure out. We immediately called customer services, they said they were going to sent a service person Jan 13 (delivery date was Jan 2nd). The instructions you may ask... We had it but there was only two steps and the rest it was up to us to figure it out.. I am beyond dissatisfied and disappointed l was NEVER told that I had to build the entire sofa myself. I ended up with a really bad back pain.. What type of service is this? I will NEVER buy from them again.

They are the best until you make the purchase!!! After that, you will die trying to call ang get update on your delivery. We made a 6,000 dollars purchase for a dining set and they promised delivery 45 days after and we agreed!!! We explain that we have a party and if for some reason they can delivery let us know and we plan differently. So after 44 days we call to see the time they would delivery and they told us that the set was in back order!!! No one call us specially the salesperson!!! Now been 2 months and we still not receive nothing and the salesperson never made a contact with us. I would not recommend this company!!! Go somewhere else.

They’re sending it piece by piece. They delivered a dresser and broke our stairway railing, gouged the walls & dropped & broke the dresser then left it. Next, only 2 POSTS from the 4 poster bed... no headboard, footboard or rails. 4 months to get pieces which the dye lots are different. Still waiting and still being charged for delivery. Everyone acts dumb and then disconnects the call. Totally Incompetent and we’re STILL waiting!!!

The sofa we purchased we purchased was $3,000 and supposedly well built. The sofa seat is sagging much lower in one spot, the from the rep advised we do not sit there. The reclining portion is not working properly grinding noises, the stuffing is disappointing leaving hard surfaces. This was our second sofa from City and our last. They are selling inferior products and have lost us and any one we know as a customer. Do yourself a favor and do not shop at City Furniture. After spending this much money and getting zero satisfaction it tells you what they think of their products.

My teen son has been sleeping on the floor due to 2 failed partial deliveries. The negative reviews are legitimate. If the sales people don't ignore you, they sell you lies. Your delivery will not be what was promised, then you will have to sit on hold for an hour to track down where your order is. Someone will tell you you should get a call and you won't. You will have to call again and hear more lies and call again and get more lies. I suggest if you're reading these reviews to take the negative reviews seriously. Failed deliveries, delayed communications, failure to respond. These are my personal experiences I had to learn the hard way. I just wanted to buy furniture for my kid who has never asked for anything and put up with hand me downs for years. Now have to start all over again--I should have looked at the company reviews before buying. Please don't let my mistake and upset become yours as well.

Avoid this company, they have no respect for their customers. I bought a couch on Nov 16th and scheduled my delivery for Dec 21st. Today I confirmed that they changed the delivery date to Feb 10th. Nobody even called me or notified me anyway. It's disgusting to deal with a company like this.

I purchased a sleeper sofa for my room and the delivery guy was angry and copped an attitude since he had to take the door off to fit the sofa through the door. I was feeling very uncomfortable with his attitude and then he refused to put the door back on. Said he was doing me a favor by taking it off. He finally did put the door back on but caused a lot of damage to the door, door facing and paint was scratched off the wall behind the door. I paid $68.00 for them to bring it in and set up. City furniture would only offer me a store credit or half the set up fee which comes to $34.00. I took the $34,00 as I will never purchase anything else from this company. They lost a good customer!

I purchased a canopy bed mid October with a scheduled delivery date of 11/18/20. They delivered part of the bed and offered a "Loaner" till January after going to BBB no calls and full payment. Disgusted.

We purchased a full bedroom set from City Furniture in October. It was delivered quickly, but the headboard was cracked and the dresser drawer was warped and wouldn't close. A new headboard was delivered a few weeks later. A repair man was sent to look at the dresser. He determined it was warped and needed to be replaced, and said CF would contact us within 24 hours. That was 10 days ago. I spent 30 minutes talking to their service department today, and they finally agreed to send a replacement drawer a month from now, assuming they can get it in stock by then. This will be their 4th trip to our house for a single order.

Great staff. Very attentive when assisting you with shopping. The salespeople are not honest about delivery dates. They give you one date and when you call to follow up they advised you that they needed to change the dates. Problem for people who work and took time off for that date. They do not compensate and the only way you will find out is if you call.

Updated on 02/17/2021: Ordered and paid for 6 concrete tables in May 2020 for school. Delivery July 15 - 3 out of 6 tables damaged. Delivery July 20 – 3 tables damaged. Delivery July 23 – 2 tables damaged. Delivery July 25 - 2 tables damaged, 1 table good. Tables on back order until October. Backorder extended again until November. Backorder extended again until January 2021. Delivery Jan 25 – only one table delivered instead of two. January 26 – per customer care table on backorder until February. February 12 – unable to access delivery site, so driver left w/o calling me. February 12 – received call from customer care saying delivery rescheduled for February 16. February 16 - received call from customer care that table on backorder until April!!! Eleven months will have passed without my order being completed.

I purchase this sofa in Oct 2019, I washed it in April 2020 on delicate cycle for 15 mins. As I retrieve it from the washer I notice holes in the fabric here it starting falling apart not one hole but 5 holes. I called City Furniture 3 times and each time was told that it was on backorder due to COVID-19 and when available they would ship it to me. So, today Nov 29, 2020 at 8:45am someone from City Furniture calls and informs me that I will not be getting a replacement slipcover and that I can purchase a replacement from them.

I purchased a recliner, couch, love seat and a recliner. My recliner never closed properly and I was told that it would get better, it hasn’t - I purchased these during the pandemic and wasn’t offered a 3 year warranty and told if I would’ve purchased it I would have had to pay 50 dollars for them to come out for the 1 year manufacture warranty. I purchase warranties anytime I’m offered, I went into to purchase some patio furniture and they would waive the fee to fix my chair so I guess 50 dollars was more important than keeping a customer.

I ordered some beautiful furniture for my office a few weeks ago. After receiving the order, I realized two items needed to be sent back due to limited space in the office. However, the return process has been an absolute nightmare. I have called multiple times and sent emails, but I still have not received any confirmation of a receipt being posted to my account. The first lady I spoke with said I would receive a call within 24 hours. After 24 hours and no phone call back I decided to call them once again. I was then lead to believe I would receive a phone call within the hour to confirm my return. It has now been over a week since I first reached out, two weeks since I returned the item and I still have not received a refund. Furthermore, I will not purchase anymore items from City Furniture due to this inconvenience.

Well, I would like to thank you Sophie from City Furniture head office, who fixed my the problem I had with them (City Furniture). I came on this platform to express how I felt and my frustration, first of all it is important to understand that for me it's not to come on social media to just trash the business, but rather to make them understand that we care about our time, which is basically our money and we coming to City furniture to have that good experience and be satisfied with what we purchase from them and that they value their words and promises they make to each and every one of us that walk in thru their doors.

After waiting for 5 Months for the Table, server and a carpet just to received a very unqualified customer service call. After a text that said, "We will be there at 3:30PM." However it was 1:30 and the very unfriendly person from this number ** that never identified him self, saying, "I will be there in 10 minutes." In addition to that, is 1:15 we are having lunch plus the security cameras did not recorded anyone in the front of the house. Then I called the customer service 954-718-3344 but unsuccessfully they can not help or know about what is happening with the deliveries. On top of this when I called the sales man Shah-K ** looks like everyone just wash off their hands. Companies like this with low customer service towards veterans deserved to NOT be trusted. If you are a veteran trying to buy furniture go somewhere else to buy, before you end it up waiting for furniture that is paid off.

I placed an order on 10/19/2020 to this day, 11/13/2020 the order is still on backorder and have not been given a ship date even though I paid for premium delivery. Speaking with a representative is no help, their only answer is the items have been on backorder for over two months and they cannot tell when it will be in stock. I will never order from this company again.

As far as quality I have no problem for the price. Keep in mind I am a business owner of 35 years with 150 employees. I have to be accountable for each and every one under my employment. A delivery to my home started with 2 untrained crew of 2. 1 item was left off the load simply due to they could not fit it in the truck, very poor packing in truck to utilize space. I took pics.

They took my money and delivered my furniture at time. Finally arrived in pieces. Asked for refund and return never got. Horrible customer service and never help. This is just a scam furniture store and would never buy anything from it again and would high not recommend.

After a month and 10 days of waiting, they finally delivered the merchandise, but the wrong merchandise, I bought a sofa that it was missing an arm rest, it was another model. I had make a claim and then I was told that the original sofa was out stock and that I have to wait another 21 days for the new shipment to arrive. so they can make the swap. Why they are selling products that they do not have on stock?

Ordered outdoors decorative pillows on Sept 06/2020 for our patio. They did a partial delivery on 09/11/2020. Among the pillows they made a mistake and delivered us two bed pillows instead of the decorative. Understand these things happen, I held to them and put in a claim to have them exchanged for the correct product. I called customer service and after 1 hr on the phone, they basically told me to go put the claim online. I did. For the second delivery, I had to call them to schedule, they really don't reach out to schedule, but fine, I did, rescheduled for Nov 1st, they were going to bring the remaining pillows and the exchanged ones.

I would give 0 stars if that was an option. Horrible experience, bought a King size bed and they delivered the headboard and footboard, but no side rails. Cannot assemble the bed for weeks. They offer 14 day price guarantee, but you have to be on hold for 2 hours and be transferred from person to person before you get someone that knows what they are doing. And the final straw I ordered a matching nightstand and dresser, they delivered the nightstand but not the dresser...Said the dresser was discontinued. So I wanted to return the nightstand and they refused to take the nightstand back. Nightstand was unopened and still in the box. You call customer service and no one was the authority to do anything...They keep reading the same script over and over again no matter how far up the ladder you go. Take your business elsewhere. Horrible company! Dealing with City Furniture has been a nightmare. They do not care about the customer.

I purchased 6 new pieces of furniture from City. Every single piece of furniture was DAMAGED and had to be sent back. They sent replacements, which were also DAMAGED (water damage, broken legs, misaligned doors, dents etc etc). All of the furniture was sent back. Now I'm fighting to get a refund. The store told me to call Customer Service. When you call customer service, you immediately get put on hold for 60-90 minutes, only to be told the salesperson is the one that issues the refund. It's impossible to call the store directly - you automatically get put through the main Customer Service Center. So, once again, I am on hold with Customer Service (going on 60 minutes) to get transferred to the original store of purchase to find out why I have not been issued a refund.

BE AWARE!!!! I purchased over $7,400.00 in furniture on 10/10/20. On Oct. 20th, we received the living room. A $ 3k sectional for the family room, and a mattress for $2300.00. The ETA for sectional is 11/20/20 and yet they invoiced since 10/10/20. I received the bill today for the City Furniture credit card due 11/4/20 for the whole $7400. You're paying interest and monthly payments on products you won't receive until one a month(s) later. However, I had been telling me to honor the price on the internet which was $200 less and the sofa was $100. They kept telling me, "Once we deliver the furniture and invoice it." It’s a scam because they had delivered the sofa and never gave me the $100.00 credit.

On 09/29 I paid $5693.00 at the store. Money out of my account. Delivery date of 10/28, on 10/26 I was told a full delivery couldn’t be made. Now I’m told I have to wait one week to get my money back.

Let me preface this by saying I ordered a couch from here a month prior to this and everything was great, love the couch and had no issues. I decided to order two matching pillows so I went to the showroom I ordered my couch from and ordered them. Two different pillows arrived a week later so I called customer service and they told me to bring them to the store and that the correct ones would be there. They sent me the wrong ones so I would have expected they would ship me the new ones.

These guys finally delivered my TV/fireplace after I ordered it in July. It was delivered in October. They delivered it and actually the first time they were supposed to deliver it two days ago. It was damaged so they had to deliver another one. They took the instruction book with them and then lied and said they didn't. I guess it just disappeared into midair. Now I don't even know how to use my fireplace and don't have an instruction book. I called them and they said that they don't have any instruction books that they come with them so now I'm stuck with a fireplace that I don't even know how to use because the drivers lied because they were too lazy to have to turn around to bring me back the book.

After 11 months of owning the Kevin Charles sectional one of my children were sitting on top of the sofa and the frame broke. The company refused to replace the part and offered only to repair it, 8 months later, it broke again. It is made of low grade particle board, with no sufficient structural support. A small child under 60 pounds, should not be heavy enough to break a piece of furniture that is supposed to be for a family. It is poor quality and the warranty and company do not back it up. I am so disappointed, in this product and in how the company has handled it. What is the point of buying a sectional for a family room that is not family proof! I’m livid, now so have to buy a new sectional, I should have waited instead to buy a good quality one that would last! This one will end up being more expensive in the end. Do not buy if you have kids!

I purchased tribeca dark tone server $899 plus taxes in Oct 2019, which is beautiful and I loved it while it lasted. After 5 months of purchase, one of the mount for the glass door lost stickiness (it’s glued on) and started to fall off. It created a huge safety concern because I have four kids at home. Contacted City Furniture right away and was told will need to verify by a technician. Paid $50 for the technician to come to my house to verify that the glass door is coming off. Had to reschedule twice because of Covid. Finally after another 3 months, in July 2020 the technician came to my house and verified my claim that the glass door is falling off; which is very obvious from photos. He notified city furniture and replacement part was ordered.

My wife and purchased over $2,000 worth of furniture. Everything was delivered about a month later which was not ideal but ok...however, when they delivered the king size bed, it came with everything BUT the headboard. How do you deliver a partial bed. We ordered the furniture in late July and we are STILL waiting for our headboard. (It is September.) We were told that “Covid” was to blame. Hmm, but yet we were able to get everything else? In addition, I purchased pieces from other furniture companies and received them in a timely manner. Then we were told “well you are not the only ones waiting.” How is that ok? That is even worse because it means the company has an inadequate system of delivery and/or inventory control. I will NEVER purchase anything from them again.

My husband and I purchased the Tahoe Dark Blue Fabric Loveseat on Sunday, July 19, 2020 at the Doral store #25 in Miami, Florida and it was delivered on Wednesday, July 22, 2020. Within the first two weeks after accepting delivery, the tops and insides of both arm rests started to pill or develop fuzzballs on them. We called the store and customer service to ask if we could exchange it or receive a store credit, and they said that they don’t accept returns once an item has been delivered. So we asked them what they can do for us and they said, unfortunately we cannot not do anything for you, and that issue is just a "characteristic" of the fabric and to use a razor to "clean up" and "shave off" the fuzzballs as they develop.

I bought a kids full bed and the off gassing from the paint on the bed caused my sons allergies to trigger. No one can go in the room without their eyes tearing up. City Furniture refused to take the bed back unless I showed proof of my 7 year olds reaction. How awful is that? Their kids furniture uses toxic paint so please never buy furniture here as they will never take it back.

The purchase was easy, but when we received the delivery it was a different story. My wife and I purchased 5 piece set of WHITE LEATHER SOFA, 2 RECLINERS & CORNER PIECE. 5/27/2020. Paid for 3 year stain removal home service, & delivery charges. We immediately complained to delivery people & to sales rep, & the supervisor. The complaint was very clear, our new sofas do not match in color, There are 3 different whites, one is almost grey, there is squeaking every time we open the recliners, leather quality is not at all what they claimed it to be in the showroom, also the bottom skirt around the edge of the set, do not match in length. There are creases in the leather that shows inferior workmanship to what they showed us in the showroom.

Updated on 10/01/2020: This business never followed through with their promise of providing a refund. I recently opened a case for this company because they sent me products that were ruined and had missing pieces. I was told I would receive a refund on September 26th when they picked up the pieces. I still have not received a refund, when calling customer service they said it could be up to 5 days. It has been 5 days now and I still do not have a full refund for my bed purchase. They gave me a partial refund for the delivery fee and I am missing $782.31 to complete my refund. I will be taking legal action if they do not return my money.

We furnished our new home, however the bedroom chest, the office file cabinet and office desk draw had to be replaced. Our living room couch tore by both seams, unable to be sown back and I have to wait 9 weeks to replace one side of the couch and an additional 9 weeks to replace the torn back of the other side. They refuse to replace. I will never purchase anything from this company. Their furniture is cheap and their store policy is horrible.

Be very aware of the no return policy. I received the wrong size mattress for the bed frame. I realized it before I took it out of the box by the label on the end of box. I could not get anyone on the customer care phone line, but was told to file an online report. I did so on the same day. I waited a week with no reply and then finally called again. I ended up speaking with 4 people over several days who all read from the same script. NO RETURNS once a purchased piece is in your home. It does not matter if it does not fit, you do not like it, whatever--NO RETURNS. I will not do business with them again, even though I have spent several thousands of dollars there in the past.

The first I wanna tell you is NEVER PURCHASE ANYTHING FROM CITY FURNITURE. I spent thousands of my hard-working dollar to purchase a living room a dining room and a bedroom all were sold to me as LEMON. All the furniture changed cold. The leather peeled off my living room, my bedroom set and my dining room everything looked horrible. I had to go to Rooms To Go and purchase a new furniture. Please stop purchasing anything from those people. They purchase the product cheap and they sell it expensive to make money but at the end of the day they lose the customers. Thank you.

This was great customer service. This Furniture is amazing and way better for the quality and price. I went in I was help by Isaac and bought my Kevin Charles sectional (american made) and everything was in stock. Store was super clean and they keep it sanitized.

This is the absolute worst service I have ever received. I purchased a couch with the 3 year warranty. I was promised time and time again my slipcovers would be received. I have now waited seven months. Nothing has arrived. I spoke with a representative 2 weeks ago who said they would be here a week ago Friday. Of course nothing arrived. Yet again I called one excuse after another. I spent thousands of dollars there and would no more shop there then fly to the moon. Their loss! I have just bought an amazing condo and would not consider purchasing from there ever again. Your reputation is the only thing you have going for you. Their reputation is built on poor quality and misrepresentation.

I bought a queen bed and a nightstand, it was delivered seven days ago and the nightstand have a hole and the headboard is broken and chipped. They are refusing to refund me as I am not interested in an exchange (due to the bad quality of the pieces). I am stuck with those huge boxes at my living room. No one have answered my online claim, the customer service rep was clear about their policy and also the manager I spoke at the store with, I filled a complaint at the BBB and I wish I had read the company reviews beforehand. STAY AWAY OF THIS COMPANY and its deceptive customer practices.

We purchased a love seat in December. First they delivered the wrong piece and wouldn't let us open it before leaving. They finally returned and delivered the right piece. Two months later, the motor went out on one of the sides. After having to submit pictures and emailing back and forth we were told they would order the piece from China. Then COVID happened. We heard nothing from them for five months so we contacted them. They said they would just replace the piece. The delivery was scheduled for today. They were supposed to contact us yesterday for delivery time. That didn't happen. We tried calling but were kept on eternal hold so we checked the website. Delivery was scheduled for 11:30 - 2:30. At 2:39 they called and said they were en route. They showed up, took the old piece out and went to bring the new piece in.

The recliner is a nice looking piece of furniture however if it would actually open and close that would help. Let’s not mention how terrible their customer service is from the call centers to the online chats. Every salesperson makes claims of helping then when the final sale is about to happen they back peddle because they can’t back up whatever they just offered you. I’ve bought a whole bedroom set along with an expensive Tempur Pedic mattress from them (awful experience). Go elsewhere and spend more money where you will be treated right. This recliner sucks and I wish I had never put in my baby registry.

I purchased a bed and the same bed has been damaged twice, the bed broke in the middle of the night and we could have been hurt. I called them and they want to send me the same bed again but in 1.5 months since it's back ordered. They asked me not to sleep in the bed. I just wanted to purchase a new bed and have them provide me a credit.

Purchased full house full of furniture several deliveries with defective furniture. Buyers beware. Received couch and love seat couch is defective. Waiting for replacement. Delivered love seat different color. Doesn’t match.

Don't buy furniture in City Furniture! The Policy is very BAD!! I received a Sofa on June 6/27/2020. After 20 minutes I receive the sofa, I call the customer service because the sofas looked very different and were not the same at the store when I look at it. They said they would not return or exchange!! I even tell them I will buy a more expensive piece if I can exchange it! I talk to a customer representative, and they all right train to said NO, I apologize. "We don't accept returns or exchanges!!" I answered!! "What!!! Check the time I am calling you 20 minutes later they drop it." I said, "Can I speak to the manager," and she said sure!

Donna ** handled correcting my order, I was told my order was cancelled but Donna saved the day as we are moving to our new condo and she was able to recreate our original order and set up a delivery date so we could keep our moving date as scheduled. She handled the whole situation like a pro and made sure we were happy customers, thanks again Donna!

Purchase made - delivery set. Delivery: missing 2 sections of sofa! Called - oh, they'll be delivered next week. Ok. Another week (another unbelievable delivery - get a text..arriving in 10 minutes - 1:45 later....where the heck are you!) Delivery: 1 section. Next day- Oh, the last section is back ordered - it will be Another Month. Really? (Trying to blame it on covid..not happening since I made the purchase at the end of May and this whole covid thing was well under way and they should already be taking "supply chain" into consideration when making delivery commitments.) Called - we hope it will be ready mid-July. At this point, they aren't even make a commitment! What a Poor (nice word) experience. If you want to spend good money on a sectional - go someplace else!

I purchase the Omaha Gray dining set, it was a quick purchase at the store. Now, when the set was delivered; I immediately notice one of the legs on the chairs was chipped and as they continue bringing the rest of the stuff 5 out of the 6 chairs we all chipped. I even had to returned one of them completely as the leg was completely cracked. One of the guys put me on the phone with customer care and they gave me two options: 1. take the table as is and they would give me $75 gift card or 2. they could have a tech coming in to "repair" the chairs. As I told them, I paid over $800.00 for the dining set, if I wanted a dining set in the condition I received this one I would of been better buying it from "offer up" and probably would have been in better condition, so of course I want my set fixed. They could only give me one or the other.

I recently purchased a king size bed a few months ago, absolutely love it! Quality is excellent and definitely meets my expectations. I went back again and purchased a dining room table, love the variety from City Furniture.

The worst online shopping experience ever. I ordered a sofa in February 2020. Since then I received 4 different delivery dates with all of them not showing up and rescheduling for the next month. We are now going into June 2020 and I still have yet to receive the sofa. Never again!

I have purchased living room, bedroom and decorating furniture with very good results in quality of the products and professional delivery people. I won't shop anywhere else. They always have beautiful groupings that let you see how they look together.

I bought a 4 piece furniture set from City Furniture and a came damaged and defective. The furniture fellow for an injured me and the company will not resolve the problem. I also bought a 3 year warranty which actually means nothing. I will never do business with city furniture again. I have to hire an attorney to straighten out my dilemma.

I visited City Furniture of Naples, FL in early February when I was looking for furniture for my first apartment. I fell in love with the Savannah Ivory Mansion bedroom set and inquired about the prices in the collection. My sales rep was knowledgable and gave me a print out of all the pieces I inquired about. I did some research at other places and despite what I read about customer service at City Furniture, I felt confident that this was what I wanted. I returned to City Furniture in mid February to purchase the bedroom set (headboard, dresser w/ mirror and nightstand) and also bought a metal bed frame and hardware for the headboard. I was told that if I paid in full upfront that all of the pieces would be secured and delivered on my move-in date at the end of March.

I purchased a sofa and chair which did not fit in my living are, so I call the same date. After talking to the sales rep they finally approved the return with a 10% re stocking fee, then I got a sectional with USB charger. Non of them (2) work. I have been calling for the last month. No one has answer. Don't buy from this company. First and last time. They really don't know how to treat customers.

Highly disappointed and appalled at City Furniture’s customer service and product quality control. I ordered a sectional sofa from City Furniture, Inc. on 04/05/2020 for $909.46 (SKU: 9714739). The product was delivered damaged on 04/10/2020, causing me to immediately file a damage report on the company's website. I took photos of the rips, stains, and dirt on the sofa to include in the damage report. A customer service representative contacted me later that day about sending a repair technician to "fix" the sofa (+1 (954) 718-3344). I explained the sofa had clearly been used. The customer representative said the repair technician has to determine if the damage is fixable or replacement is required.

We went to City Furniture looking for a few items, we found what we wanted and I asked if they had manual recliners, and to my fault, I let the slick salesperson talk me into a mechanical recliner for $499 and a piece of junk. Mind you, transactions are done with a tablet, and rushed through, they have a NO RETURN policy, buyer beware, I got the recliner home, sat in it for about an hour and realized it was uncomfortable (something that can't be done in the store) and had a stiff neck. I reached out to the salesperson but never got a response. We just moved to Florida but will not be shopping at City Furniture, I think their policy is dishonest.

I went and refurnished my entire house with City Furniture. I bought some beautiful pieces for a hefty price tag. I was told everything was in stock except for one piece. I agreed I could wait one month for that piece. A couple of weeks later most of my furniture arrived but I was missing three pieces. No big deal I thought and just continue to check the website of when they would be in stock. About a month later and another piece arrived. Then a week later another piece arrived. Fast forward to months after I originally Place the order and today the last piece arrived. I was so excited to be finished waiting for all of my furniture.

My wife and I fell in love with the Magnolia Home King sized Atley bed frame, so I ordered and paid for it in the middle of December 2019. Shortly thereafter, we received a sequence of phone calls every few weeks from City Furniture's "Customer Service" department (I put that in quotes because it surely is not a true customer service department) stating that our bed frame was on back order for another month. This occurred 4 times, and each time the rep could not give us any valid reason as to why. We understand that products go on back order from time to time, but to happen this many times, with no solution provided from City Furniture, is inexcusable. Instead of providing good customer service, we were told by Julie (Customer Service Manager) that their overseas vendor couldn't guarantee delivery and we could wait (AGAIN) or pick a different bed that they had in stock.

We ordered a kids furniture from City Furniture on December. They didn’t deliver furniture completely. Then they didn’t even call us or gave information regarding when will I get my remaining furniture. When I called customer care after 1 hour wait, they told me that the part is back ordered and they will deliver in February. They called two days before delivery to confirm. We confirmed the delivery. They didn’t come on the delivery day and nobody called us to gave that information that they are not coming. We waited for whole day for furniture. When I called customer service, then they says that the part is back ordered and they will deliver in March.

I bought a dining room table from City Furniture and the price of $1171.45 charged to my Citicard Master Card. Table delivered in late September 2019. Delivery personnel left before I could inspect the table or sign their forms. Inspected table and found it was chipped. Immediately (same day) filed claim with company. On 3 separate occasions, company had me reserve the entire day for them to come out and repair the table. Each time, they did not show. After countless phone calls and emails, they finally picked up the table in November. They issued a form indicating a credit would be made to my credit card company. Credit was NEVER issued. Citicard refuses to intervene and has rebilled me the full amount. Impossible to have someone from City Furniture call me back or answer letters. This company has ripped me off and impossible to work with. I even left messages for their CEO; to no avail.

I purchased living room furniture 2 years ago with a 3 year protection plan. City Furniture (WellingtonGreen Mall) refuses to fix this or replace it as the contract states. I file a claim at the BBB as well, because I want to save others the hassle, stress and frustration. Take your money to any other furniture store because this business doesn’t stand by their products/furniture, or their protection plan agreements.

We ordered night stands with free delivery. They drop off beyond the front door and leave. One of the first two units was damaged so we ordered a replacement that came a week later. The replacement unit was dropped off. The delivery men left. Within 2 minutes I noticed a break in the box, saw the unit was cracked, and called them. They refused to come back. When I called for a replacement they said it would be another week. I escalated to a supervisor and all he could do was upgrade the delivery to premium which means they inspect the box before shipping it. Now I have to wait another week for a total of almost three weeks from the order.

We purchased almost all our furniture in City Furniture less than a year. We also did get the Guarantee for the furniture. Recently I noticed my dining chairs all rusty in the bottom part (legs). My dining table is on top of a rug and we literally have use like two times only. I call the customer service and followed all the steps for the claim. They send me a sub-contract technician who basically told me that maybe we had a dog hidden in our house and the rusty from the chairs are due to the dog peeing around the chairs. Imagine how we feel about I call again customer service just to find out that the report that the technician said that my chairs smell like dog pee. Apparently the technician was a expert on pee. I explained to the guy in the phone That we don’t own a dog so ever and my chairs just got rusty for no reason.

I ordered an entertainment center back in November and it was in stock at the time, so we scheduled delivery for the end of December. I called a few days before the scheduled delivery to see approximate time of delivery, only to find out they were now out of stock. So what they neglect to tell you when you order it, is if you don't schedule immediately delivery, they do not hold the item for you. They said more were coming in during January, so I scheduled a delivery for end of Jan.

We purchased two items--a lamp from City Furniture and a wall piece from their sister company. We paid a premium delivery that the lamp could be put together. The lamp was defective and the delivery person could not put it together. Advised not to buy this product again. We paid $59.99 for the delivery. City Furniture would not refund the delivery because the wall piece was delivered for which we paid an additional $20 for delivery by the same truck, same people. Try calling the customer service number...better be prepared for a long, long wait. Try call the store to speak to someone, be prepared for a long wait. No wonder Amazon does so well!

I had a problem with a new lamp (5 days). I called them and they put me an appointment. You have to book one day and the day before they texted you with the appointment time with 3h slot. I booked 2 different appointments and in any of them came. Plus that, when I called they told me they had called or text but it was not true. There is no way to return the lamp or to put any claim, and when I tried they didn´t accept it. I don´t recommend to buy in a place where they have no a good post sale customer service.

I bought a mattress at City Furniture Pembroke Pines. A couple months later the mattress developed a large lump across the middle and tear on the side. I left messages for the mattress specialist, who never returned my calls. Customer service is basically impossible to reach. Scheduled someone to come out and look at the defective mattress. TWICE no one called or showed up after waiting all day. I will NEVER purchase from this company. Once they have your $$ they don’t care. You are stuck with this garbage. I wouldn’t give any stars but I was required to give at least one.

I purchased an expensive sofa from City Furniture with TWO electric recliners. Not even one month went by and BOTH recliners broke. I cannot close one of the recliners and it is stuck open for already THREE MONTHS. The broken piece is expected to come in the mail and fixed by one of their technicians in another TWO MONTHS. So that is already FIVE months with a broken recliner that won't close and absolutely NO accommodation even though I paid full price & extra money for the reclining feature. I am EXTREMELY frustrated and will unfortunately never buy anything from this store again since they are extremely unaccommodating. No one should have to pay full price for a brand new sofa only to have it break a month later. HORRIBLE EXPERIENCE!!!!

will report this company and write bad review in every platform, I will do a YouTube video View on outdoor patio. CITY Furniture is the worst store!!! Go to all Patio Furniture Warehouse right down the street. They are amazing and the prices are way better with better quality!!! CITY FURNITURE TRASH! El Dorado is even better!

I bought less than a year a modern chrome bar stool and they are all broken, I call for the warranty. They send a people to look at and take pictures, they call back saying that my stool are not cover because they had a rusty metal and that the warranty fo not cover, they sell a really bad furniture because I have it inside my house at the kitchen counter. Now the stool are garbage.

BUYERS BEWARE. I have been dealing with the City Furniture in Millennia for 7 months now and STILL do not have the furniture I’ve been paying for since my purchase in July. I visited the store during the grand opening and at that time was sold furniture that the store did not even sell. The sales associates order from iPads in the store, that show items not in the actual store but available online for delivery. However, come to find out the items I ordered were sold by a completely different furniture stores and not available at City Furniture. Lots of confusion between customer service, sales associates, managers and supervisors.

I purchased a micro fiber couch in August of 2018. This was purchased for our vacation home. I noticed after a bit of time that stains were showing up from under the fabric. Warranty company sent someone to see it and it was determined that a replacement was needed. The second couch came this past November. Every time someone sits in it the fabric wrinkles and it looks like someone has slept in it. A warranty person came on January 2, 2020. He told me that the couch wrinkles were a manufacturer’s defect.

This is the worst company ever to get their warrantied furniture repaired. I had a tech comes on the service call on 10/9/19. He was here for 5 minutes and said I need a new power cord for my recliner. The part was ordered on 10/17/19. It is now 1/10/20. The part is supposedly in the Naples, Florida store and they will not ship it to me. So now I have to wait until 2/20/20 to have a service tech come and deliver/install the part. DO NOT DO BUSINESS WITH THIS COMPANY UNLESS YOU DO NOT CARE IF YOU NEED ANYTHING FIXED.

I went to the showRoom and viewed a Dinette Table and 4 chairs. I also looked at an end table and Coffee table set. After careful consideration I ordered these items online and paid For What they call PREMIUM delivery. The Coffee table and one End Table was like a Seesaw. they wobbled and the Glass top was very loose. The Dinette chairs wobbled also. The delivery men said Just go to Home Depot and Purchase Gliders. I have asked for a Refund but They said They do not offer refunds but if I wait 2 full weeks then they will send someone to fix it. I told them that they can give me an exchange for the end table and coffee table. They said okay but that will take 2 weeks also.

I live in Pittsburgh and I had purchased a bed and some bunky boards from City Furniture back just before Thanksgiving for my rental home in Florida. It was a King Size Black Panel Bed. I was planning on being in Florida for Thanksgiving week to visit some family so I had the bed scheduled for delivery while I was visiting since no one lives at the house and my other family members are over 3 hours away. Everything went smoothly right up until the time when the guys were assembling the bed.

I recently purchase an Entertainment Centre, coffee and side table from City Furniture. The Sales Rep (Diane) was very helpful and professional. She offered an alternative to the entertainment centre I wanted, as it was of out stock and provided detailed information about the products, which made me feel comfortable about the purchase. Thanks Diane and City Furniture! The products all look great in my house.

I Purchased the table set SG Cortina White Rectangular on November 27th, 2019 @ 13:21pm, Invoice 484011 I finally received my table, it was a backorder and it took almost a month. There is no words to express how disappointed and sad I am. This table looks cheap and poorly finished, full of holes and finished with pieces of wood with different color (table white and wood yellow) but the worst part is how City Furniture is handling this situation. It took almost 10 calls and 1 message before I received the tech at home, who reported that the table was irreparable and even after that they just told me that "the only thing they can do is to send the table again, but is going to be the same product" Pictures: Google reviews @ Hialeah City Furniture & Outlet Description of the merchandise: SG Cortina White Rectangular Table.

We bought a sectional sofa and the 3 year warranty along with it. We have had several things break and for the most part they have been handled however the manual recliner cable broke on 9/8/19 and still it has not been fixed. The part is still on order. What good is the warranty if you won't replace a piece of furniture that is not usable for over 4 months. We will never buy from you again.

On November 23rd I ordered a sofa and oversized chair. I scheduled delivery for December 9th. Fast forward to the 9th and the couch arrived but the chair did not. Come to find out the chair was damaged and waiting on a replacement. After no communication from City Furniture, I contacted the store and was told the chair would arrive on Dec 21st, which was good since I have company coming for Christmas and I needed the furniture. The chair did arrive on the 21st, and as soon as we unwrapped it it was visibly noticeable that the frame on one side was broken as the arm rest sagged on one side. I immediately contacted the store for repair/replacement and the rep asked if it was repairable, to which I indicated it was up to them to determine, although I preferred an exchange. I was offered a $75 Gift Certificate for me to keep as is. I refused. They offered to send a repair guy to fix. I insisted I wanted a replacement.

This is the second time I purchased from City Furniture. The first time was a purchase of white leather couch. Very expensive, did not arrive on the promised date and had to wait for back order without telling us. They notified us the day of the scheduled delivery. Called to complain and omg, the customer service was horrendously, spoke to the supervisor and didn’t show any remorse nor empathy.

Bought 2 expensive mattresses there and knew after Less than a week that they were extremely uncomfortable and did not feel as plush as the ones that we tried in the showroom. We went back to discuss it and look at other mattresses, but did not really find anything that we liked. After calling to make plans to return these mattresses to try a brand that they do not sell, I am first told that you cannot return mattresses, only exchange them. This part is never told to you when you are looking for a mattress there. It is also not told to you when you go back a second time to look at mattresses. I find it unacceptable! Check with the policy of the mattress company that you are looking to purchase from before you buy it. I am not sure if this is standard or not.

City Furniture- Palm Beach Lakes- I will NEVER bring my business back to City Furniture again. What a bunch of con artists that only care about payout. I recently moved and was looking to purchase a living room set- sofa, loveseat, coffee table, and 2 end tables. I visited the PBL showroom on 12/1 and found a seating set and tables I liked. A sales guy was assigned to me as soon as I walked in and was readily available. He pulled up his iPad and stated that everything was in stock except for the sofa but NOT to worry as they the sofa was coming in on 12/5, and will be delivered with the remaining items on 12/10.

My experience was at the Palm Beach Lakes location in FL. I saw the items I wanted online and the sales rep (Susan **) I spoke with over the phone convinced me to come in to see if I liked the items. However, after being there for 2 hours the rep began to get agitated and informed me if I could not make a decision today I will not receive the sale rudely then walked off. After letting her know this was my first time shopping for furniture and there were things I was hesitant about she stated “If you’re going to worry about everything you won’t ever buy anything.” At this point I wanted to purchase my things and go. I walked to a different sales rep woman and asked her to take my order.

Terrible customer service. Called them because my stair nose was damaged in the delivery of a piece (that was also damaged because of the impact on the stair) and after several emails with pictures etc, I was told that: 1. I should have called while the delivery guy was at my place; 2. I should have called within 24 hours (which I did); 3. I would have to take a picture of the stairs (I did, several); next phone call I would have to take a picture of the furniture damage ( I did)... They had to replace the whole dresser because it was damaged, but according to them, there is no way to determine that the damage in my stairs was caused by the impact of the furniture (even having, literally, a chunk of my stair nose stucked in the dresser. They gave me all sort of excuses to not repair a $100 damage in my stairs, after purchasing $5K in furniture. I will never return and do not recommend this store to anyone. Spend your money somewhere else.

I recently purchased a bed from City Furniture. I contacted their customer service to make a change to my order on the same day, multiple times, spoke to several different people, and was told only the sales associate that had sold me the bed could help. They only reprocessed my order 2 days later. To make things worse, on the day of my purchase the sales associate confirmed my bed would be delivered on a certain date, however, I found out 2 days later that I would only be getting it delivered 1 week AFTER the delivery date confirmed by the sales associate when I purchased the bed!!! Now I will have to sleep "on the floor" on my new mattress that is being delivered on time and without my new bed, because of City Furniture's crappy service! NEVER BUYING ANYTHING FROM THEM AGAIN! AVOID AT ALL COSTS!

I am very disappointed with City Furniture after many attempts to resolve something very simple and so far no help at all. I bought sectional couch almost 3 months ago and the couch looks like 3 years old already and I am very dissatisfied for the fact that you sit and the couch sinks and the cushions seat moves and slides leaving a hole between the seat and the back of the sofa. Also the fabric is all wrinkled and with an old looking.

Delivery of table and chairs sent out without proper table hardware, could not assemble and scratched chair!! No one checks prior to loading truck of order is complete with proper hardware for set up. They took the table back and Sara (rep) said she would send out another the next day. She asked to be called back at night to solve the scratched chair problem when my husband came home. Waited 20 mins for a rep to pick up, long hold, they said everybody was very busy. Anthony gave us different options to take care of the chair problem store credit somebody to come and fix it. We wanted no part of it. We just wanted a new chair which they had in the warehouse since they were coming tomorrow to deliver the table. I just wanted them to exchange the chair. Shouldnt have been a big deal but apparently they couldn’t even handle that!

WARNING! I can write a book how awful my experience was and still ongoing with this company. From the time of purchase until the time of delivery, untruthful sales lady, rude delivery men/women, broken parts, wrong parts, back order pieces after taking my money in FULL up front. From the beginning of July until now (November) I am still dealing with defective pieces. I am charged a delivery fees for THEIR replacement defective products. Delivery not showing up, rescheduling, wrong parts delivered. Never buy from this company!!!

Do NOT BUY From City Furniture. Purchased 13 items from City and when delivered 7 items were bad/damaged. We are down to one bad item and City will not do any more exchanges. We have had multiple deliveries and now we are told City will not do anymore deliveries. City claims we are the problem, even though they keep bringing out bad product. I was told to take a $100.00 buyout or forget it and that is the end. City acts like I should accept whatever they bring to my home even though I paid hard earned money to purchase they product. DO NOT BUY FROM CITY FURNITURE.

Updated on 11/28/2019: As expected, my order is still NOT complete and messed up AGAIN. The master bedroom was picked up, thank you. The exchange of the chair as PROMISED by Kate was of course not done. They have taken the damaged/poorly repaired chair only to tell me that the new chair was left behind (what a surprise)!!! I then received a phone call from “Vanessa” in customer service to let me know that I could receive the new chair by Dec 15th. CITY FURNITURE IS A JOKE AND A HUGE DISGRACE!!!

I purchased a sofa and chair from City Furniture on October 4 and it was to be delivered October 9. October 8 I got a call confirming my delivery for October 10. I said it’s supposed to be delivered tomorrow (and I had already taken off work). They were silent for a moment then said oh and unfortunately it’s only going to be the chair as the sofa is not available until October 22nd. Since I had already donated my living room set to make room for the new set I was now going to be left with no sofa for 2 weeks. Then I get a call on October 13 asking if I would be available for delivery of the sofa on Wed October 16. I was happy to be getting it 6 days earlier than I was expecting. October 16 I took off work the entire day and sat there from 9 AM to 9 PM but never got a delivery or a call.

The worst purchase I ever made. They play or problem for the customer, delay delivery, submit defective product and I will have to lose another job. I called customer service and they saw the problem only in a week and a half. I don't recommend this store to anyone.

Purchased a Pierson sectional and loveseat 10/5/19 from the Jensen Beach location. Received no receipt, no paperwork. Delivered 10/19. Delivery drivers unable to put any of the pieces together. Locking Brackets – upside down. No leg under left section of loveseat to keep it from tipping forward into the floor. 3 legs do not touch floor. All pieces do not match in height or width. Leather color differences in sections. Have not attempted to try recliner.

They have termites in their warehouse. Beware. We purchased a chair from them and the warranty. Day one we noticed the holes on the leg. Took pictures and sent them to the sales person. Started calling on a weekly basis. Seven months later they told me they would not cover it because there was no way the termites came from their warehouse. I fumigated my house before moving in prior to getting the chair and we had no termites. I threw it out and now am out $353 and to top it off customer service was horrible. All they want is your money. Steer clear!

Save yourself a headache! Do not even walk into the showroom. I purchased a $2,200 bedroom set with a $599 mattress. I never received a firm mattress like the one I picked out in the showroom. One exchange was done which I refused to sign for. The Maxis was left, my attempts to get the soft mattress Exchange for a firm mattress like the one in the showroom where futile. Salespeople and manager blame customer Warehouse and Warehouse claims I should have purchased mattress protection. So you have to buy mattress protection to guard against the possibility of the warehouse bringing you any piece of crap they feel like delivering. Which is exactly what happened to me.

I bought a dining table with 6 chairs. One of the chairs has a miss part (floor glides). I called the warranty department (30 minutes in line waiting). 3 weeks later they sent me the wrong part, so once again I had to call the warranty department and wait more than 30 minutes in line. The correct part was supposed to arrive by mail yesterday but it never arrived. Stay away of this store.

Purchased a hanging chair on October 17th. Came into the store knowing exactly what I wanted, and the process could not have been any more difficult. Wanted the chair delivered, however they made it an issue to deliver to my condominium association. We had an SUV with us, however the dimensions which they gave us were 3' bigger then the actual box dimensions. We were at the distribution house, and asked if we could see the box, and were told no. Had to rent a truck to pick the chair up, only then to realize that the chair would have easily fit in our SUV. We purchased the 3-year in-home repair warranty (garbage if you ask me). When we put the chair together, the actual wicker was falling apart, and now even with in-home repair they want me to rent a truck again to bring it back to their distribution house to exchange it. This company is impossible to deal with. At this point I wish I could just return it, and never deal with them again.

I bought a bed and nightstand. The bed is defective. The sides move right and left and the bed imposes a safety hazard. The headboard shakes back and forth and most the pieces came cracked and laminated. They refuse to refund me as I can't utilize the furniture and it is dangerous. I've spoken to countless supervisors and employees. They will not refund you on the products as they don't stand by them. Stay far away from this as I have filed a complaint with the attorney general and the BBB.

I bought some bar stool and they gave me 3 damaged. I could tell they were from the Display. I called a second time to report the damage and they hadn't realized that they had handed me the chairs. Once I sent photos of the damage they wanted to send me a technician when I bought new chairs. From that I made 6 calls and every time I called they told me a different story. Each call that I made the customer services told me that the chairs were in back order when they had already been delivered to me and when and so every time I called. Finally my six call and they tell me, "We can deliver the chairs two weeks later". This is unacceptable to customers. Bad communications between staff and different history to the customer. Bad Bad Review!!!! Terrible services!!!

Made a purchase and then call back to ask about cancelation policy and the representative just cancel my order and delivery, without my full authorization. Then charge me $100 for cancelation fees without me authorizing the cancelation. Representatives are very rude and with a really bad attitude. We've been buying furniture with City Furniture since 2010 and never had an issue before. This time I am really upset because people at customer service don't really help and do as they wish. When I asked to speak to a supervisor they put me on hold for almost an hour, and they hang up the call after waiting so long. Horrible customer service, I think I will never buy from City furniture again.

After paying for a stain removal warranty and needing this service, the customer service staff was super rude. They said first we needed to report within the first 5 days of incident, which we did, but then they took 6 days to show up in my house reporting the stain could not be removed. They just say “sorry”.

I purchased a couch for $2600 from City Furniture, THE VILLAGES, FLORIDA. They claimed I ordered it from the store when I ordered it from a catalogue. When the couch arrived it was not off white but hospital white, the cushions had different amounts of filling-some flat, some uneven. They told me I could not return it! They sent out an 'investigator' who agreed with us (wife&me) and now after waiting 4 months they still refuse to send the cushion replacements they promised to do, my phone has been blocked and I am stuck with a piece of crap. Do not trust these people they are crooks!!!!

I bought a dining room hutch from City Furniture in Pembroke Pines on Tuesday and paid for same day delivery as I was having family visiting over the weekend from out of town. I got rid of my old hutch to allow room for my new hutch. The furniture arrived around 10:30pm. Everything looked fine when it arrived but as soon as the delivery men left, I opened the drawer to the hutch and it completely fell apart. The drawer slides were non operable. I also noticed that it wasn't level at all and there was a gap in the top piece as they were off centered, therefore the doors wouldn't attach to the magnets and wouldn't close. Though they guarantee that the furniture would be put together perfectly and inspected, that was clearly not the case.

I bought a leather living room set. When it arrived the lamps were damaged, the table was scratched and the couch and reclining chair were damaged. The arms on the couch and chair were sewn badly and all puckered up. I called and was offered a $100 credit (the couch was $2300 and the chair was $1200) or they would try to fix it. They came out to fix it and said they would have to take the furniture apart and restuff the arms which would take 3 hours for each arm...12 hours total. I called City Furniture and they authorized an exchange. 3 exchanges later I still have the same problem. They offered me $350 credit which is unacceptable. They told me either take the $350 or let them try to fix it. I said I wanted both. They refused and said, "Take it or leave it. We don't have a return policy." I spent $5600 at their store and 4 days waiting around from 9-6 for exchanges and that's what they do. UNACCEPTABLE!!!

After years of waiting for this moment, my husband and I decided to purchase some new furniture, including our Bed Frame. We spent overall around $3,000 worth of furniture. The day of the delivery my husband finds the sides and the rails of the Bed frame are missing. I called immediately to speak to a representative. They informed that the sales associate forgot to add it to the invoice. Charging me extra for the pieces, although I will not received them for another month as they are out of stock. They send me a temporary rails for the bed, this is when I started to notice their lack of customer service as the delivery man, installed some cheap rails without a box or anything to support the mattress. Also leaving the corner sides in a dangerous positions, were both my 3 years old daughter and I (CURRENTLY 8 month old PREGNANT WITH MY SECOND BABY) have hit those metals and hurts ourselves.

I HAD TO GIVE THIS PLACE A STAR BECAUSE IT IS REQUIRED BUT THEY DO NOT DESERVE EVEN ONE STAR!!!! Never in my life have I had the ridiculous service and bad experience that I have had with this company. Their service and customer service is ridiculous. We recently moved into a new house and bought thousands of dollars in furniture from their store and have been waiting months to have it all delivered; being told that the last set will be delivered the end of September. For our breakfast nook we got the table weeks before we got the bar stools. The family room, we got the sofa and chaise without the love seat then realized it wasn't even ordered. Purchased a rug which I didn't receive, called customer service and was told I took it with me. Lol. How can a 8x10 rug fit in a Nissan Murano? Lol.

I purchased a sectional, had it delivered by City and have never moved this large piece. It gets very light use (I weigh 132 and site in various spots. I had it delivered on 7/17/18. But didn't move into the house until 8/1/18.I also travel a lot so am not home to even use it. On 7/31/19 (1 yr and 2 weeks after taking delivery) my left section started making loud squeaky sounds. I removed the bottom cushion and pressed down with my hand and found the springs have some issue. Came unstrung?

I was able to connect with some amazing folks that work at City Furniture and my issue was resolved. Thank you!!

City Furniture is absolutely horrible. We spent thousands of dollars furnishing our new place. We spent $3500 on outdoor furniture. It arrives without the cushions for it which I was assured would arrive in the next week. It is now 30 days later and I still do not have them. The store you buy the furniture from cannot do anything. I bought our furniture from the WPB store in Florida and the manager, Maria **, was no help whatsoever. She said she sold us the furniture but cannot do anything to get us the cushions. Customer service from City Furniture is incompetent and incapable of finding solutions. They have horrid customer service, are rude, and constantly give run-around answers. I was promised by 3 different supervisors to have a call back with a solution and none followed through. Do NOT buy furniture from them. It has been a horrible experience.

This is my first time purchasing from this company. We purchased an entire bedroom set and more. When it was delivered, the bed rails came without drilled holes in them so they could not put our bed together. We were told it would take 2 days until the bed rails could be delivered and be ready for assembly. We call the night before just to make sure these rails were still being delivered on the day. Customer Service told us they would. Come to find out it would take another week to get these rails delivered! They kept telling us, for everything, there was nothing they could do to accommodate us. So now we will be sleeping on mattress for the next week. My first experience with this company and probably my last. I can't believe this stress and lack of willingness to help their customers.

Most horrible customer service ever. We bought a TempurPedic mattress and adjustable bed frame which cost $7200. The delivery came and I told the driver that the frame made noise. He told me it was normal and would get better over time. I immediately called the store and was told that "there are no refunds or exchanges" and they would send someone to fix the frame. I explained that I spent a lot of money on this product and they just kept repeating "there are no refunds or exchanges." I called the manager of the store and she was able to get them to exchange the bed frame.

Probably the worst, most unprofessional company we have EVER dealt with. Dealing with a warranty issue (after being sold a defective item) has been nothing short of a nightmare. When replacement item was out of stock, I was told to "go shop elsewhere, without a refund" by one of the customer "care" associates. I would have gladly done so, but that would have been difficult to replace a piece in a set. Store associates were also rude and unhelpful in dealing with getting help. Finally after hours and days of wasted time, and more money out of pocket, I have a working barstool. It only took over 4 months. I would never recommend them. Take your hard earned money elsewhere.

Purchased a sofa and recliner recently and when the items were delivered the cushions on the sofa did not match in terms of stitching and one of the cushions was noticeably softer than the others. Sofa also had a stain on the front of the sofa near the legs. The recliner back was crooked. Called immediately (probably should have refused delivery) and the customer service department stated that a representative ( not City Furniture)would contact us within 1 week to evaluate the issues. They did call but could not schedule for at least another week.

Awful customer service, the company does not care about helping the customer. They just want your money. Their sales employees are nice but are not fully trained on important details that can really make a difference on whether you buy an item or not. We purchased a reclining sofa, specified that our room was small and were told it would fit. We weren’t informed on the extra space the sofa needed in order to function 100% so when it arrived it did not fit. We also paid for their premium delivery and after hour delivery. The delivery arrived three hours earlier so it defeated the purpose of paying for after hours and the delivery guys were just rushing and providing incorrect information. That is not premium delivery service. We paid $140 to get the same service had we done the free option.

We have had the WORST CUSTOMER SERVICE EXPERIENCE ever with our recent sectional purchase! My husband and I have worked a combined 45+ years in customer service, so we're both patient people. We're appalled by the way our situation was handled. 1) We purchased a 4 pc KV Austin white sectional on Memorial Day from the Boca Raton store.

I purchased a dining set and a leather sectional for my new home. Delivery was on time. I am very happy with the quality and the price. I will be back for my outdoor set. I recommend this company. No complaints.

Worse experience or service ever. I bought a date was set for Sunday 5/26/19. I call 2 days before to confirm and also to find out at what time the warehouse opens and was informed at 10 am. When we got to the warehouse at 9:50 am the sign said that they open at 11 am. Call cust. serv. to confirm. I forgot to ask if the chair was available so I call back and spoke to Terrence. He confirmed and also told me that they open at 11:30 am. I was already upset and told him that there is a sign that said 11. He was very rude and hung up on me. Bottom line is that after the warehouse open and waited almost 35 min they told that the chair was not available till 6/2/19. I cancel the order.

I don’t know where to start. My almost $2,000 sofa has not even lasted us a year. Our grey sofa began to turn a lighter grey/yellow! I was told that they don’t have replacement parts for this issue nor is discoloration covered under the warranty. The manager I asked to speak to basically told us, “**, we can't help you!” We paid a lot for this couch & its warranty too! It it’s out we purchased a substandard product, not worth even close to 2000 dollars, with a useless warranty. IKEA would have been a better idea!??? There were more issues with delivery! Delivery was a nightmare!!! They damaged my bed and came at a completely different time than scheduled. The delivery people were rude.

Let me give you a summary of the problems we have been having with City Furniture. In February 2019, my wife and I purchased 2 matching recliners from City Furniture. A couple weeks after delivery, the fabric in one recliner separated. We contacted CF and they sent an independent repairman. The repairmen came, looked at the recliner then called into CF and told them the fabric would need to be changed. City Furniture responded by telling him that they were no longer stocking this item. They in turn said they would give us FULL credit for BOTH recliners to come back into the store and pick out something else.

Purchased a sofa and purchased the warranty plan. Have made numerous calls to come clean furniture. Refused to come because I’m unaware what the stain is or came from. Like an idiot I purchase a dining room set, unbeknownst to me that I had to assemble it myself. Because they offered free shipping if you spent a certain dollar amount they refused to assemble. I am going to return items and purchase somewhere else. They don’t even deserve a star.

The worst of the worst. Do not do business with this store. Purchased 2 large living room chairs on Thursday, 3/21/19. Agreed upon delivery for Tuesday, 3/26/19. Cleared my schedule to be home that day. Was notified the evening before that delivery would be between 3PM and 6PM. So far so good. At 5PM that day, checked their App, which provides live location of delivery truck and estimated arrival time. App indicated that estimated delivery time would be between 9:30PM - 11:00PM! Would have been nice if they'd actually notified me of big delay.

I bought a sectional from City Furniture less than a year ago that needs replacement support legs. City Furniture service department "John #**" was not only unhelpful but rude. John even went as far as to tell me that he has tried to order parts from this mfg in the past but they do not offer replacement parts. Why would City Furniture sell a sofa they know the mfg does not offer replacement parts? I paid over 2k for the sofa that I only was able to use for 11 months. This was the second sofa I purchased from City Furniture and it will be my last.

I bought a couch and seven months later it faded and City Furniture will do very little to fix the problem. I had to pay their repair guy $50 in cash to come and tell me to replace the cushion I would have to pay for. That is right CASH! No check or credit cards accepted. I have been buying furniture from City Furniture for almost 20 years and would say 90% of the furniture in my home is City Furniture. That is multiple kitchen sets, both children's bedroom sets, my bedroom set, and mattress and multiple living rooms sets, including couches.

Where do I begin... I ordered an entire home of furniture. I mean, the entire house. So just imagine the amount I spent. So, if you are going to buy just a barstool, trust me, they will just kick you down like a dog if they treat people who buy tens of thousands of dollars worth of stuff. I had to choose a delivery date 3 weeks out. Ok fine... I get it. They wanted to keep all my stuff together. No problem. They get here. The delivery guys tell me that my daughters bed doesn’t have all the parts and it’s basically broken. Ok so I’m thinking they will replace it. Nope. Customer Hell calls me to say that they don’t have any of the parts for this bed at all (they sell it this way without telling you) and they send out a 3rd party to build the parts and they won’t guarantee their work. Heck no. Fought for DAYS to have them take away the broken bed to get another new one. Days. My kid slept with me for days because she didn’t have a bed.

I purchased a very expensive leather sectional even paying extra for the in-home service. Sure enough just after a year, the leather has a few holes but not their problem. So they did say that I received a gift certificate for not using the in-home warranty. I said I never received it in the mail and they could clearly see I had not used it. So it cannot be re-issued and they are sorry???? So bad quality and I’m responsible that when it was mailed last November/December with the holiday mail, it was never delivered. They will absolutely not work with customers to fix the issues. I see why they are rated a 1 Star...

Shipped us 4 chairs, three identical and one from a different set. Would not replace the mismatched chair for months. Would not return 7 calls and 5 emails. Would not issue credits. Buy from this company at your own risk.

Bought an expensive memory foam/'bamboo' mattress at City Furniture guaranteed not to sag blah, blah, blah. Notified them twice of a problem. Finally went around the local store where I bought it and found a helpful person at an 800 number. Long story short I had to pay $50 for a guy to come out that was clueless, didn't know what type mattress it was, wanted to measure the sag with a 2 foot level. I brought out an 8' straight edge, he said that yes it had about a 2" sag but they refused to honor the warranty because they said it was stained and they could not take it back.

Purchased a Kevin Charles sofa in 2017. After about 12 months, the sofa started sinking in and the material ripped from the frame. A repair person came out and said this furniture isn't made anymore so we got credit for a new sofa. We had to pay the difference for the new sofa which we received in January of 2018. Once again, the couch is sinking in and the arm on the chaise was pulling away from the frame. The repair person fixed the arm but cannot do anything about the sagging. City Furniture told him they can't do anything because it's normal wear and tear. Do not buy sofas or sectionals from this place because apparently their furniture only last one year. I would think that since only adults are using this furniture it should last much longer than 1 year.

Had an incredible delay on delivery coordination, schedule for March 8, later 12, finally for the 20, unacceptable because my shipment overseas leave the 15! Nobody call me, no Paul the salesman, come there, Stanley stay seated in front of me 20 minutes without a word, ignoring me. Aleluya, Katerine appears and make my refund! She was the only one that understand customers pay her salary!!! Terrible experience, not recommend to anyone!

My wife and I bought a bedroom and immediately when we bought the bed had 2 service calls. Now bed collapsed from under us 3 weeks for warranty assistance. Promised 50 service charge waived not so false comp.

Horrible experience. I bought a bedroom set for my daughter, I paid the whole set at once back in February 18, I clearly explained to the seller the importance of the delivery date because we had an incident with my daughter's old bed. The seller promised that my order was going to be delivered in February 25, but I only got the mattress and a damaged board, then, they came back brought 1 more part of my order and left the mirror and 2 rails that are not part of my order on my garage. I'm still waiting for the rest of my order, and they say, I won't get it until March 20th, which is more than one month after the purchase.

I recently went to City Furniture to accompany my granddaughter while she was buying furniture, while I was there I noticed dining set I liked. I wasn’t sure about the size however and the sales associate told me we could set everything up as if we were completing the sale and then when I got home I could measure and call back to confirm or cancel.

I purchased a $700 dining set. It was delivered to my home today and the delivery men LITERALLY ran out of my house as soon as setting up the furniture. Then, I noticed EVERYTHING in the set is broken. Every. Single. Thing. I called customer service and they said I had to wait 24-48 hours for someone to call me to set up a time to get it fixed. Never buying anything here ever again. Disgusting, it's a shame.

Purchase a high top wood table and 4 chairs. Almost 1000. 5 minutes after set up left I noticed that the table top did not line up with the base. Clearly the holes were drilled improperly so if table is against wall base is crooked and chairs do not fit flush. They told me they would send me another table. Never did they say that I only had 2 more days to return the entire set. Why would I worry if I was getting another table. I loved the set and waited 6 months to finally order. Second table comes and it is the same crooked table... They are just made improperly. They tell me now I am stuck. They will not take the set back... I have two choices either wait till April when another table comes in or pick something else. Problem is I do not want something else. This is the worst company and beyond sorry that I ever ordered anything. Will never use them and I will tell everyone they suck.

While shopping for a bedroom set for my teenager son, Claudia ** was great helping me to select the perfect bed. I bought the Forge bedroom set, which was a great value and good quality. Delivery took place the same week and it was done on time by a team of very professional guys. City Furniture gave me a great shopping experience.

Purchased a sectional couch. Worst purchase ever! Stitching coming apart. Couch had creases where anyone sits. Pillows have stuff poking out. Very poorly made. City furniture does not allow anyone to return.

Purchased a couch and love seat and the leather (actually microfiber) began peeling off after a little over a year of use. We are now faced with having to replacing both and City Furniture refuses to help us with the manufacturer (Southern Motion) because we didn't purchase an extended warranty. I feel that this is not a warranty issue but a defect in the product. Their customer service is terrible and would never buy from them again!!

I went to City Furniture to purchase a recliner love seat on February 13th, 2016 and met with Felipe the salesman. We looked at the sofa and he claimed that the price went up by $100. I showed him the price on display was the same price as online and he claimed that he would 'Honor" the price. I also asked about the free shipping on items over $495 and Felipe confirmed this. When I told him that I wanted the item shipped to my freight forwarder just five miles away, Felipe stated that the delivery price was $140.

Purchased this sofa bed so that my cousin (cancer patient) would not have to sleep on the old uncomfortable futon. They delivered next day, 2/9/19. Deliveryman opened and closed the bed. They left and I opened it to measure mattress thickness. It locked up and would not close. I now have an old futon in my living room and a half closed sofa bed in the den. Customer service makes assurances (always sweet) that the service company will call in evening. Does not happen.

I cannot in good faith recommend City Furniture in Boca Raton as my experience making purchases there has been less than satisfactory. In early January to be exact on 1/7/2019 we visited their store and upon the basis of a floor model that was slightly damaged we opted to purchase the "only" one remaining in stock. The price was $3500.00 Delivery was scheduled for the following Monday. Needless to say they arrived much later for the delivery than indicated. When they arrived in darkness the delivery personnel told us they could not bring the item to the second floor. They stated they needed another person.

I am very disappointed that after I called more than three weeks ago I still have not received a call back from City Furniture Customer Service. This is my second couch, because the first one had many defects and this one have many defects too. I paid more than $1,400.00 for this couch and I request to have at least these two pillows replace. Also the delivery people was not careful and took the two small pillows that I bought extra for the sofa. I called right away when it happened to the Customer Service line and they told me that they are going to send them back by mail. I still have not received them!!! Please give me a call as soon as possible to coordinate, I will like all these problems to be solve.

I needed a new bed and decided to buy it (all of it- the mattress, headboard, etc) at City Furniture because it is a store with “prestige.” When I went to the store I was treated nicely and got a good deal. The nightmare begins two months after my bed was delivered. My bed started to fall apart!!! Turns out that the service I paid to have my bed delivered and set up for me was a total waste! My bed had loose screws and some were missing! I didn’t bother to check beforehand because I trusted that the company would give me a great service. When I went to the store to complain, I was blamed for what had happened or they claimed that I had done it on purpose. They treat you nicely when they want you to buy something, but treat you horribly when they do something wrong and don’t take the responsibility. I haven’t even finished paying for the bed.

I purchased a writing desk from The Villages Spanish Springs store. They did not have the desk in the store so I had to buy it from my picture and description on the Internet. They delivered the desk today along with other items. The driver initially set the desk in the wrong room. As they were leaving I said, "Where is the desk," and found that he had put it in the wrong room. I asked him to move it in the right room. He was in a hurry. I looked at the desk. I said, "This was not as described on the Internet." I asked him about the finish on it. He claimed it was that way due to the type of finished. He said, "If you decide you don’t want to call the store and they will pick it up." He walked out the door. Got in the truck and starting driving away. I’ll tried to call him to stop him and have him to take the desk but he did not answer my call.

I decided to go to City Furniture to buy a sectional that I seen in the ads. I went to the store and liked what I saw. The salesman guaranteed a lot of promises that wasn't close to the truth. I bought a leather sectional that cost a lot of money. After only 5 months I noticed spots that look like it was fading. Like some discoloration or something. I got a warranty on the furniture so I called and email with pictures of the problems to City Furniture about the issue. They sent someone out and insisted that the chair started changing colors because of the Heat. That is the most ridiculous thing I've heard especially when you live in Florida. They refused to take back the chair to give me another one. Only 5 months and chair is fading as if they sprayed the chair and sold it. I've had leather chairs in my house and never have I seen this issue before.

Salespeople are completely useless when it comes to follow-up (both sales, customer satisfaction & warranty issues or problems...they're of absolutely no assistance). Their delivery driver's rush into & out of your house, barely giving you time to take a breath, much less actually direct them where to place and inspect the items they've delivered.

I referred my daughter & son-in-law, Darlene & Michael **, to City Furniture, as we had wonderful service 16 yrs. ago. We ordered a house full of their merchandise... Two trucks were sent at the same time. Everything was unwrapped & placed where we wanted it. We couldn't have been more pleased! Darlene & Mike ordered from them for their new Home. They were delivered a sectional sofa w/ 1 wrong piece...redelivery was the same! They both have already missed 2 days of work to accept ridiculously wrong deliveries! The loss of pay & wasted time to them both is unthinkable! I would never recommend this Company to anyone again, nor would I ever order from them again! They have certainly gone downhill from the Company we so loved & trusted!

Bought Kevin Charles brand believing it stand for quality, but I was wrong. City Furniture unable to provide replacement parts for the poor workmanship hardware. Although they still selling these products, no replacement parts are available (unbelievable!). Spent over 4K in a bedroom set, now the handles of nightstands are breaking like if they are made of plastic. Total number of handles in bedroom set is approximately 15-18. Customer service rep acknowledge that they know about the issue but they are no have any replacement parts. I was told to find hardware someplace else. Last time I buy from City Furniture.

Furniture delivered damaged. Second delivery the forgot the furniture on the loading dock. Third delivery glass looks like it was cleaned with sand paper. Delivery people did not secure shelf with screws. Shelf fell on my tv and damaged my electronics. City Furniture says too bad for me. Not their problem. I've already sat home 9 hours for delivery windows and three hours on the phone. I have pictures to prove their omission of properly securing the shelf. City Furniture SUCKS

Purchased 6 pieces of furniture and every piece had a problem. Was told complete order was in stock they weren’t. TV stand damaged had to be replaced. Delivered headboard with no brackets. Had to wait until they ordered them and when they arrived they were installed incorrectly requiring new brackets rendering bed unusable for weeks. Screws were stripped and left partially installed. Dresser drawer required repair service call. Nightstand drawer required service assessment with a $50.00 transportation fee in cash to determine what to do. Customer service apologized profusely but City takes no responsibility for poor quality or inconvenience. Absolute awful experience from the salesman who disappeared as soon as there was a problem to the warranty department who kept reading the well scripted company mantra.

Purchased a sectional couch in November. It was scheduled to be delivered right away. Good thing I called the day before delivery to confirm delivery and was told only part of the couch was ready to be delivered. I told them, "Do not bring part of a couch. Do not deliver until you have the whole thing." Spoke to my sales rep and also store Manager who guaranteed me delivery by end of December and said all pieces would be in. The day before delivery was told by three different employees that all pieces were in and would be delivered and that if anything was missing when the truck was loaded the drivers would let us know.

I am really disappointed. I received my dining room without the tools and screws to assemble the table. I called customer service, and they are going to send me the screws until January 15. It means I don't have my dining room for 1 month. I have a big unarmed table on the floor, and I don't have a table to eat for Christmas dinner and New Year. This is incredible, I am very upset with this company. DON'T PURCHASE IN CITY FURNITURE.

Worst business I have ever dealt with. Stay away!!! Their delivery men assembled the cabinet I bought incorrectly and damaged it. In addition, they did not hand me any of the paperwork for the furniture upon delivery. They simply stated that they threw it away. Now, they refuse to take it back and are forcing me to have it repaired. Not taking responsibility and acting with absolutely no dignity and scruples.

We purchased a new dining room table and chairs after already buying bedroom and living room furniture. Each purchase had a problem, however, the table has been ongoing for 2 months! It was delivered without the feet on bottom of table. The table is too low to sit at and use. They promised to get us those feet 2 months ago. It has gotten to the point where a new table to replace this was to be delivered yesterday. The delivery people showed up with a new leaf for this useless table! This is now totally unacceptable.

I saw the truck arrive at the Condo’s checkpoint and give the customer information when they were removing the sofa from the truck. They damaged one leg to the sofa therefore they went to return the sofa. I received a message that they would make the delivery in two more days. Finally the day of delivery arrived but they never arrived because they say they did not have the correct address. How can they say that if they had been two days before in the condominium. I called the customer service department and the representative tells me that the new date available for delivery will be in 6 days. For me they are very irresponsible and it is a lack of respect to the client because I paid $59.99 for delivery.