City Furniture Reviews

I Purchased the table set SG Cortina White Rectangular on November 27th, 2019 @ 13:21pm, Invoice 484011 I finally received my table, it was a backorder and it took almost a month. There is no words to express how disappointed and sad I am. This table looks cheap and poorly finished, full of holes and finished with pieces of wood with different color (table white and wood yellow) but the worst part is how City Furniture is handling this situation. It took almost 10 calls and 1 message before I received the tech at home, who reported that the table was irreparable and even after that they just told me that "the only thing they can do is to send the table again, but is going to be the same product" Pictures: Google reviews @ Hialeah City Furniture & Outlet Description of the merchandise: SG Cortina White Rectangular Table.

We bought a sectional sofa and the 3 year warranty along with it. We have had several things break and for the most part they have been handled however the manual recliner cable broke on 9/8/19 and still it has not been fixed. The part is still on order. What good is the warranty if you won't replace a piece of furniture that is not usable for over 4 months. We will never buy from you again.

On November 23rd I ordered a sofa and oversized chair. I scheduled delivery for December 9th. Fast forward to the 9th and the couch arrived but the chair did not. Come to find out the chair was damaged and waiting on a replacement. After no communication from City Furniture, I contacted the store and was told the chair would arrive on Dec 21st, which was good since I have company coming for Christmas and I needed the furniture. The chair did arrive on the 21st, and as soon as we unwrapped it it was visibly noticeable that the frame on one side was broken as the arm rest sagged on one side. I immediately contacted the store for repair/replacement and the rep asked if it was repairable, to which I indicated it was up to them to determine, although I preferred an exchange. I was offered a $75 Gift Certificate for me to keep as is. I refused. They offered to send a repair guy to fix. I insisted I wanted a replacement.

This is the second time I purchased from City Furniture. The first time was a purchase of white leather couch. Very expensive, did not arrive on the promised date and had to wait for back order without telling us. They notified us the day of the scheduled delivery. Called to complain and omg, the customer service was horrendously, spoke to the supervisor and didn’t show any remorse nor empathy.

Bought 2 expensive mattresses there and knew after Less than a week that they were extremely uncomfortable and did not feel as plush as the ones that we tried in the showroom. We went back to discuss it and look at other mattresses, but did not really find anything that we liked. After calling to make plans to return these mattresses to try a brand that they do not sell, I am first told that you cannot return mattresses, only exchange them. This part is never told to you when you are looking for a mattress there. It is also not told to you when you go back a second time to look at mattresses. I find it unacceptable! Check with the policy of the mattress company that you are looking to purchase from before you buy it. I am not sure if this is standard or not.

City Furniture- Palm Beach Lakes- I will NEVER bring my business back to City Furniture again. What a bunch of con artists that only care about payout. I recently moved and was looking to purchase a living room set- sofa, loveseat, coffee table, and 2 end tables. I visited the PBL showroom on 12/1 and found a seating set and tables I liked. A sales guy was assigned to me as soon as I walked in and was readily available. He pulled up his iPad and stated that everything was in stock except for the sofa but NOT to worry as they the sofa was coming in on 12/5, and will be delivered with the remaining items on 12/10.

My experience was at the Palm Beach Lakes location in FL. I saw the items I wanted online and the sales rep (Susan **) I spoke with over the phone convinced me to come in to see if I liked the items. However, after being there for 2 hours the rep began to get agitated and informed me if I could not make a decision today I will not receive the sale rudely then walked off. After letting her know this was my first time shopping for furniture and there were things I was hesitant about she stated “If you’re going to worry about everything you won’t ever buy anything.” At this point I wanted to purchase my things and go. I walked to a different sales rep woman and asked her to take my order.

Terrible customer service. Called them because my stair nose was damaged in the delivery of a piece (that was also damaged because of the impact on the stair) and after several emails with pictures etc, I was told that: 1. I should have called while the delivery guy was at my place; 2. I should have called within 24 hours (which I did); 3. I would have to take a picture of the stairs (I did, several); next phone call I would have to take a picture of the furniture damage ( I did)... They had to replace the whole dresser because it was damaged, but according to them, there is no way to determine that the damage in my stairs was caused by the impact of the furniture (even having, literally, a chunk of my stair nose stucked in the dresser. They gave me all sort of excuses to not repair a $100 damage in my stairs, after purchasing $5K in furniture. I will never return and do not recommend this store to anyone. Spend your money somewhere else.

I recently purchased a bed from City Furniture. I contacted their customer service to make a change to my order on the same day, multiple times, spoke to several different people, and was told only the sales associate that had sold me the bed could help. They only reprocessed my order 2 days later. To make things worse, on the day of my purchase the sales associate confirmed my bed would be delivered on a certain date, however, I found out 2 days later that I would only be getting it delivered 1 week AFTER the delivery date confirmed by the sales associate when I purchased the bed!!! Now I will have to sleep "on the floor" on my new mattress that is being delivered on time and without my new bed, because of City Furniture's crappy service! NEVER BUYING ANYTHING FROM THEM AGAIN! AVOID AT ALL COSTS!

I am very disappointed with City Furniture after many attempts to resolve something very simple and so far no help at all. I bought sectional couch almost 3 months ago and the couch looks like 3 years old already and I am very dissatisfied for the fact that you sit and the couch sinks and the cushions seat moves and slides leaving a hole between the seat and the back of the sofa. Also the fabric is all wrinkled and with an old looking.

Delivery of table and chairs sent out without proper table hardware, could not assemble and scratched chair!! No one checks prior to loading truck of order is complete with proper hardware for set up. They took the table back and Sara (rep) said she would send out another the next day. She asked to be called back at night to solve the scratched chair problem when my husband came home. Waited 20 mins for a rep to pick up, long hold, they said everybody was very busy. Anthony gave us different options to take care of the chair problem store credit somebody to come and fix it. We wanted no part of it. We just wanted a new chair which they had in the warehouse since they were coming tomorrow to deliver the table. I just wanted them to exchange the chair. Shouldnt have been a big deal but apparently they couldn’t even handle that!

WARNING! I can write a book how awful my experience was and still ongoing with this company. From the time of purchase until the time of delivery, untruthful sales lady, rude delivery men/women, broken parts, wrong parts, back order pieces after taking my money in FULL up front. From the beginning of July until now (November) I am still dealing with defective pieces. I am charged a delivery fees for THEIR replacement defective products. Delivery not showing up, rescheduling, wrong parts delivered. Never buy from this company!!!

Do NOT BUY From City Furniture. Purchased 13 items from City and when delivered 7 items were bad/damaged. We are down to one bad item and City will not do any more exchanges. We have had multiple deliveries and now we are told City will not do anymore deliveries. City claims we are the problem, even though they keep bringing out bad product. I was told to take a $100.00 buyout or forget it and that is the end. City acts like I should accept whatever they bring to my home even though I paid hard earned money to purchase they product. DO NOT BUY FROM CITY FURNITURE.

Updated on 11/28/2019: As expected, my order is still NOT complete and messed up AGAIN. The master bedroom was picked up, thank you. The exchange of the chair as PROMISED by Kate was of course not done. They have taken the damaged/poorly repaired chair only to tell me that the new chair was left behind (what a surprise)!!! I then received a phone call from “Vanessa” in customer service to let me know that I could receive the new chair by Dec 15th. CITY FURNITURE IS A JOKE AND A HUGE DISGRACE!!!

I purchased a sofa and chair from City Furniture on October 4 and it was to be delivered October 9. October 8 I got a call confirming my delivery for October 10. I said it’s supposed to be delivered tomorrow (and I had already taken off work). They were silent for a moment then said oh and unfortunately it’s only going to be the chair as the sofa is not available until October 22nd. Since I had already donated my living room set to make room for the new set I was now going to be left with no sofa for 2 weeks. Then I get a call on October 13 asking if I would be available for delivery of the sofa on Wed October 16. I was happy to be getting it 6 days earlier than I was expecting. October 16 I took off work the entire day and sat there from 9 AM to 9 PM but never got a delivery or a call.

The worst purchase I ever made. They play or problem for the customer, delay delivery, submit defective product and I will have to lose another job. I called customer service and they saw the problem only in a week and a half. I don't recommend this store to anyone.

Purchased a Pierson sectional and loveseat 10/5/19 from the Jensen Beach location. Received no receipt, no paperwork. Delivered 10/19. Delivery drivers unable to put any of the pieces together. Locking Brackets – upside down. No leg under left section of loveseat to keep it from tipping forward into the floor. 3 legs do not touch floor. All pieces do not match in height or width. Leather color differences in sections. Have not attempted to try recliner.

They have termites in their warehouse. Beware. We purchased a chair from them and the warranty. Day one we noticed the holes on the leg. Took pictures and sent them to the sales person. Started calling on a weekly basis. Seven months later they told me they would not cover it because there was no way the termites came from their warehouse. I fumigated my house before moving in prior to getting the chair and we had no termites. I threw it out and now am out $353 and to top it off customer service was horrible. All they want is your money. Steer clear!

Save yourself a headache! Do not even walk into the showroom. I purchased a $2,200 bedroom set with a $599 mattress. I never received a firm mattress like the one I picked out in the showroom. One exchange was done which I refused to sign for. The Maxis was left, my attempts to get the soft mattress Exchange for a firm mattress like the one in the showroom where futile. Salespeople and manager blame customer Warehouse and Warehouse claims I should have purchased mattress protection. So you have to buy mattress protection to guard against the possibility of the warehouse bringing you any piece of crap they feel like delivering. Which is exactly what happened to me.

I bought a dining table with 6 chairs. One of the chairs has a miss part (floor glides). I called the warranty department (30 minutes in line waiting). 3 weeks later they sent me the wrong part, so once again I had to call the warranty department and wait more than 30 minutes in line. The correct part was supposed to arrive by mail yesterday but it never arrived. Stay away of this store.

Purchased a hanging chair on October 17th. Came into the store knowing exactly what I wanted, and the process could not have been any more difficult. Wanted the chair delivered, however they made it an issue to deliver to my condominium association. We had an SUV with us, however the dimensions which they gave us were 3' bigger then the actual box dimensions. We were at the distribution house, and asked if we could see the box, and were told no. Had to rent a truck to pick the chair up, only then to realize that the chair would have easily fit in our SUV. We purchased the 3-year in-home repair warranty (garbage if you ask me). When we put the chair together, the actual wicker was falling apart, and now even with in-home repair they want me to rent a truck again to bring it back to their distribution house to exchange it. This company is impossible to deal with. At this point I wish I could just return it, and never deal with them again.

I bought a bed and nightstand. The bed is defective. The sides move right and left and the bed imposes a safety hazard. The headboard shakes back and forth and most the pieces came cracked and laminated. They refuse to refund me as I can't utilize the furniture and it is dangerous. I've spoken to countless supervisors and employees. They will not refund you on the products as they don't stand by them. Stay far away from this as I have filed a complaint with the attorney general and the BBB.

I bought some bar stool and they gave me 3 damaged. I could tell they were from the Display. I called a second time to report the damage and they hadn't realized that they had handed me the chairs. Once I sent photos of the damage they wanted to send me a technician when I bought new chairs. From that I made 6 calls and every time I called they told me a different story. Each call that I made the customer services told me that the chairs were in back order when they had already been delivered to me and when and so every time I called. Finally my six call and they tell me, "We can deliver the chairs two weeks later". This is unacceptable to customers. Bad communications between staff and different history to the customer. Bad Bad Review!!!! Terrible services!!!

Made a purchase and then call back to ask about cancelation policy and the representative just cancel my order and delivery, without my full authorization. Then charge me $100 for cancelation fees without me authorizing the cancelation. Representatives are very rude and with a really bad attitude. We've been buying furniture with City Furniture since 2010 and never had an issue before. This time I am really upset because people at customer service don't really help and do as they wish. When I asked to speak to a supervisor they put me on hold for almost an hour, and they hang up the call after waiting so long. Horrible customer service, I think I will never buy from City furniture again.

After paying for a stain removal warranty and needing this service, the customer service staff was super rude. They said first we needed to report within the first 5 days of incident, which we did, but then they took 6 days to show up in my house reporting the stain could not be removed. They just say “sorry”.

I purchased a couch for $2600 from City Furniture, THE VILLAGES, FLORIDA. They claimed I ordered it from the store when I ordered it from a catalogue. When the couch arrived it was not off white but hospital white, the cushions had different amounts of filling-some flat, some uneven. They told me I could not return it! They sent out an 'investigator' who agreed with us (wife&me) and now after waiting 4 months they still refuse to send the cushion replacements they promised to do, my phone has been blocked and I am stuck with a piece of crap. Do not trust these people they are crooks!!!!

I bought a dining room hutch from City Furniture in Pembroke Pines on Tuesday and paid for same day delivery as I was having family visiting over the weekend from out of town. I got rid of my old hutch to allow room for my new hutch. The furniture arrived around 10:30pm. Everything looked fine when it arrived but as soon as the delivery men left, I opened the drawer to the hutch and it completely fell apart. The drawer slides were non operable. I also noticed that it wasn't level at all and there was a gap in the top piece as they were off centered, therefore the doors wouldn't attach to the magnets and wouldn't close. Though they guarantee that the furniture would be put together perfectly and inspected, that was clearly not the case.

I bought a leather living room set. When it arrived the lamps were damaged, the table was scratched and the couch and reclining chair were damaged. The arms on the couch and chair were sewn badly and all puckered up. I called and was offered a $100 credit (the couch was $2300 and the chair was $1200) or they would try to fix it. They came out to fix it and said they would have to take the furniture apart and restuff the arms which would take 3 hours for each arm...12 hours total. I called City Furniture and they authorized an exchange. 3 exchanges later I still have the same problem. They offered me $350 credit which is unacceptable. They told me either take the $350 or let them try to fix it. I said I wanted both. They refused and said, "Take it or leave it. We don't have a return policy." I spent $5600 at their store and 4 days waiting around from 9-6 for exchanges and that's what they do. UNACCEPTABLE!!!

After years of waiting for this moment, my husband and I decided to purchase some new furniture, including our Bed Frame. We spent overall around $3,000 worth of furniture. The day of the delivery my husband finds the sides and the rails of the Bed frame are missing. I called immediately to speak to a representative. They informed that the sales associate forgot to add it to the invoice. Charging me extra for the pieces, although I will not received them for another month as they are out of stock. They send me a temporary rails for the bed, this is when I started to notice their lack of customer service as the delivery man, installed some cheap rails without a box or anything to support the mattress. Also leaving the corner sides in a dangerous positions, were both my 3 years old daughter and I (CURRENTLY 8 month old PREGNANT WITH MY SECOND BABY) have hit those metals and hurts ourselves.

I HAD TO GIVE THIS PLACE A STAR BECAUSE IT IS REQUIRED BUT THEY DO NOT DESERVE EVEN ONE STAR!!!! Never in my life have I had the ridiculous service and bad experience that I have had with this company. Their service and customer service is ridiculous. We recently moved into a new house and bought thousands of dollars in furniture from their store and have been waiting months to have it all delivered; being told that the last set will be delivered the end of September. For our breakfast nook we got the table weeks before we got the bar stools. The family room, we got the sofa and chaise without the love seat then realized it wasn't even ordered. Purchased a rug which I didn't receive, called customer service and was told I took it with me. Lol. How can a 8x10 rug fit in a Nissan Murano? Lol.

I purchased a sectional, had it delivered by City and have never moved this large piece. It gets very light use (I weigh 132 and site in various spots. I had it delivered on 7/17/18. But didn't move into the house until 8/1/18.I also travel a lot so am not home to even use it. On 7/31/19 (1 yr and 2 weeks after taking delivery) my left section started making loud squeaky sounds. I removed the bottom cushion and pressed down with my hand and found the springs have some issue. Came unstrung?

I was able to connect with some amazing folks that work at City Furniture and my issue was resolved. Thank you!!

City Furniture is absolutely horrible. We spent thousands of dollars furnishing our new place. We spent $3500 on outdoor furniture. It arrives without the cushions for it which I was assured would arrive in the next week. It is now 30 days later and I still do not have them. The store you buy the furniture from cannot do anything. I bought our furniture from the WPB store in Florida and the manager, Maria **, was no help whatsoever. She said she sold us the furniture but cannot do anything to get us the cushions. Customer service from City Furniture is incompetent and incapable of finding solutions. They have horrid customer service, are rude, and constantly give run-around answers. I was promised by 3 different supervisors to have a call back with a solution and none followed through. Do NOT buy furniture from them. It has been a horrible experience.

This is my first time purchasing from this company. We purchased an entire bedroom set and more. When it was delivered, the bed rails came without drilled holes in them so they could not put our bed together. We were told it would take 2 days until the bed rails could be delivered and be ready for assembly. We call the night before just to make sure these rails were still being delivered on the day. Customer Service told us they would. Come to find out it would take another week to get these rails delivered! They kept telling us, for everything, there was nothing they could do to accommodate us. So now we will be sleeping on mattress for the next week. My first experience with this company and probably my last. I can't believe this stress and lack of willingness to help their customers.

Most horrible customer service ever. We bought a TempurPedic mattress and adjustable bed frame which cost $7200. The delivery came and I told the driver that the frame made noise. He told me it was normal and would get better over time. I immediately called the store and was told that "there are no refunds or exchanges" and they would send someone to fix the frame. I explained that I spent a lot of money on this product and they just kept repeating "there are no refunds or exchanges." I called the manager of the store and she was able to get them to exchange the bed frame.

Probably the worst, most unprofessional company we have EVER dealt with. Dealing with a warranty issue (after being sold a defective item) has been nothing short of a nightmare. When replacement item was out of stock, I was told to "go shop elsewhere, without a refund" by one of the customer "care" associates. I would have gladly done so, but that would have been difficult to replace a piece in a set. Store associates were also rude and unhelpful in dealing with getting help. Finally after hours and days of wasted time, and more money out of pocket, I have a working barstool. It only took over 4 months. I would never recommend them. Take your hard earned money elsewhere.

Purchased a sofa and recliner recently and when the items were delivered the cushions on the sofa did not match in terms of stitching and one of the cushions was noticeably softer than the others. Sofa also had a stain on the front of the sofa near the legs. The recliner back was crooked. Called immediately (probably should have refused delivery) and the customer service department stated that a representative ( not City Furniture)would contact us within 1 week to evaluate the issues. They did call but could not schedule for at least another week.

Awful customer service, the company does not care about helping the customer. They just want your money. Their sales employees are nice but are not fully trained on important details that can really make a difference on whether you buy an item or not. We purchased a reclining sofa, specified that our room was small and were told it would fit. We weren’t informed on the extra space the sofa needed in order to function 100% so when it arrived it did not fit. We also paid for their premium delivery and after hour delivery. The delivery arrived three hours earlier so it defeated the purpose of paying for after hours and the delivery guys were just rushing and providing incorrect information. That is not premium delivery service. We paid $140 to get the same service had we done the free option.

We have had the WORST CUSTOMER SERVICE EXPERIENCE ever with our recent sectional purchase! My husband and I have worked a combined 45+ years in customer service, so we're both patient people. We're appalled by the way our situation was handled. 1) We purchased a 4 pc KV Austin white sectional on Memorial Day from the Boca Raton store.

I purchased a dining set and a leather sectional for my new home. Delivery was on time. I am very happy with the quality and the price. I will be back for my outdoor set. I recommend this company. No complaints.

Worse experience or service ever. I bought a date was set for Sunday 5/26/19. I call 2 days before to confirm and also to find out at what time the warehouse opens and was informed at 10 am. When we got to the warehouse at 9:50 am the sign said that they open at 11 am. Call cust. serv. to confirm. I forgot to ask if the chair was available so I call back and spoke to Terrence. He confirmed and also told me that they open at 11:30 am. I was already upset and told him that there is a sign that said 11. He was very rude and hung up on me. Bottom line is that after the warehouse open and waited almost 35 min they told that the chair was not available till 6/2/19. I cancel the order.

I don’t know where to start. My almost $2,000 sofa has not even lasted us a year. Our grey sofa began to turn a lighter grey/yellow! I was told that they don’t have replacement parts for this issue nor is discoloration covered under the warranty. The manager I asked to speak to basically told us, “**, we can't help you!” We paid a lot for this couch & its warranty too! It it’s out we purchased a substandard product, not worth even close to 2000 dollars, with a useless warranty. IKEA would have been a better idea!??? There were more issues with delivery! Delivery was a nightmare!!! They damaged my bed and came at a completely different time than scheduled. The delivery people were rude.

Let me give you a summary of the problems we have been having with City Furniture. In February 2019, my wife and I purchased 2 matching recliners from City Furniture. A couple weeks after delivery, the fabric in one recliner separated. We contacted CF and they sent an independent repairman. The repairmen came, looked at the recliner then called into CF and told them the fabric would need to be changed. City Furniture responded by telling him that they were no longer stocking this item. They in turn said they would give us FULL credit for BOTH recliners to come back into the store and pick out something else.

Purchased a sofa and purchased the warranty plan. Have made numerous calls to come clean furniture. Refused to come because I’m unaware what the stain is or came from. Like an idiot I purchase a dining room set, unbeknownst to me that I had to assemble it myself. Because they offered free shipping if you spent a certain dollar amount they refused to assemble. I am going to return items and purchase somewhere else. They don’t even deserve a star.

The worst of the worst. Do not do business with this store. Purchased 2 large living room chairs on Thursday, 3/21/19. Agreed upon delivery for Tuesday, 3/26/19. Cleared my schedule to be home that day. Was notified the evening before that delivery would be between 3PM and 6PM. So far so good. At 5PM that day, checked their App, which provides live location of delivery truck and estimated arrival time. App indicated that estimated delivery time would be between 9:30PM - 11:00PM! Would have been nice if they'd actually notified me of big delay.

I bought a sectional from City Furniture less than a year ago that needs replacement support legs. City Furniture service department "John #**" was not only unhelpful but rude. John even went as far as to tell me that he has tried to order parts from this mfg in the past but they do not offer replacement parts. Why would City Furniture sell a sofa they know the mfg does not offer replacement parts? I paid over 2k for the sofa that I only was able to use for 11 months. This was the second sofa I purchased from City Furniture and it will be my last.

I bought a couch and seven months later it faded and City Furniture will do very little to fix the problem. I had to pay their repair guy $50 in cash to come and tell me to replace the cushion I would have to pay for. That is right CASH! No check or credit cards accepted. I have been buying furniture from City Furniture for almost 20 years and would say 90% of the furniture in my home is City Furniture. That is multiple kitchen sets, both children's bedroom sets, my bedroom set, and mattress and multiple living rooms sets, including couches.

Where do I begin... I ordered an entire home of furniture. I mean, the entire house. So just imagine the amount I spent. So, if you are going to buy just a barstool, trust me, they will just kick you down like a dog if they treat people who buy tens of thousands of dollars worth of stuff. I had to choose a delivery date 3 weeks out. Ok fine... I get it. They wanted to keep all my stuff together. No problem. They get here. The delivery guys tell me that my daughters bed doesn’t have all the parts and it’s basically broken. Ok so I’m thinking they will replace it. Nope. Customer Hell calls me to say that they don’t have any of the parts for this bed at all (they sell it this way without telling you) and they send out a 3rd party to build the parts and they won’t guarantee their work. Heck no. Fought for DAYS to have them take away the broken bed to get another new one. Days. My kid slept with me for days because she didn’t have a bed.

I purchased a very expensive leather sectional even paying extra for the in-home service. Sure enough just after a year, the leather has a few holes but not their problem. So they did say that I received a gift certificate for not using the in-home warranty. I said I never received it in the mail and they could clearly see I had not used it. So it cannot be re-issued and they are sorry???? So bad quality and I’m responsible that when it was mailed last November/December with the holiday mail, it was never delivered. They will absolutely not work with customers to fix the issues. I see why they are rated a 1 Star...

Shipped us 4 chairs, three identical and one from a different set. Would not replace the mismatched chair for months. Would not return 7 calls and 5 emails. Would not issue credits. Buy from this company at your own risk.

Bought an expensive memory foam/'bamboo' mattress at City Furniture guaranteed not to sag blah, blah, blah. Notified them twice of a problem. Finally went around the local store where I bought it and found a helpful person at an 800 number. Long story short I had to pay $50 for a guy to come out that was clueless, didn't know what type mattress it was, wanted to measure the sag with a 2 foot level. I brought out an 8' straight edge, he said that yes it had about a 2" sag but they refused to honor the warranty because they said it was stained and they could not take it back.

Purchased a Kevin Charles sofa in 2017. After about 12 months, the sofa started sinking in and the material ripped from the frame. A repair person came out and said this furniture isn't made anymore so we got credit for a new sofa. We had to pay the difference for the new sofa which we received in January of 2018. Once again, the couch is sinking in and the arm on the chaise was pulling away from the frame. The repair person fixed the arm but cannot do anything about the sagging. City Furniture told him they can't do anything because it's normal wear and tear. Do not buy sofas or sectionals from this place because apparently their furniture only last one year. I would think that since only adults are using this furniture it should last much longer than 1 year.

Had an incredible delay on delivery coordination, schedule for March 8, later 12, finally for the 20, unacceptable because my shipment overseas leave the 15! Nobody call me, no Paul the salesman, come there, Stanley stay seated in front of me 20 minutes without a word, ignoring me. Aleluya, Katerine appears and make my refund! She was the only one that understand customers pay her salary!!! Terrible experience, not recommend to anyone!

My wife and I bought a bedroom and immediately when we bought the bed had 2 service calls. Now bed collapsed from under us 3 weeks for warranty assistance. Promised 50 service charge waived not so false comp.

Horrible experience. I bought a bedroom set for my daughter, I paid the whole set at once back in February 18, I clearly explained to the seller the importance of the delivery date because we had an incident with my daughter's old bed. The seller promised that my order was going to be delivered in February 25, but I only got the mattress and a damaged board, then, they came back brought 1 more part of my order and left the mirror and 2 rails that are not part of my order on my garage. I'm still waiting for the rest of my order, and they say, I won't get it until March 20th, which is more than one month after the purchase.

I recently went to City Furniture to accompany my granddaughter while she was buying furniture, while I was there I noticed dining set I liked. I wasn’t sure about the size however and the sales associate told me we could set everything up as if we were completing the sale and then when I got home I could measure and call back to confirm or cancel.

I purchased a $700 dining set. It was delivered to my home today and the delivery men LITERALLY ran out of my house as soon as setting up the furniture. Then, I noticed EVERYTHING in the set is broken. Every. Single. Thing. I called customer service and they said I had to wait 24-48 hours for someone to call me to set up a time to get it fixed. Never buying anything here ever again. Disgusting, it's a shame.

Purchase a high top wood table and 4 chairs. Almost 1000. 5 minutes after set up left I noticed that the table top did not line up with the base. Clearly the holes were drilled improperly so if table is against wall base is crooked and chairs do not fit flush. They told me they would send me another table. Never did they say that I only had 2 more days to return the entire set. Why would I worry if I was getting another table. I loved the set and waited 6 months to finally order. Second table comes and it is the same crooked table... They are just made improperly. They tell me now I am stuck. They will not take the set back... I have two choices either wait till April when another table comes in or pick something else. Problem is I do not want something else. This is the worst company and beyond sorry that I ever ordered anything. Will never use them and I will tell everyone they suck.

While shopping for a bedroom set for my teenager son, Claudia ** was great helping me to select the perfect bed. I bought the Forge bedroom set, which was a great value and good quality. Delivery took place the same week and it was done on time by a team of very professional guys. City Furniture gave me a great shopping experience.

Purchased a sectional couch. Worst purchase ever! Stitching coming apart. Couch had creases where anyone sits. Pillows have stuff poking out. Very poorly made. City furniture does not allow anyone to return.

Purchased a couch and love seat and the leather (actually microfiber) began peeling off after a little over a year of use. We are now faced with having to replacing both and City Furniture refuses to help us with the manufacturer (Southern Motion) because we didn't purchase an extended warranty. I feel that this is not a warranty issue but a defect in the product. Their customer service is terrible and would never buy from them again!!

I went to City Furniture to purchase a recliner love seat on February 13th, 2016 and met with Felipe the salesman. We looked at the sofa and he claimed that the price went up by $100. I showed him the price on display was the same price as online and he claimed that he would 'Honor" the price. I also asked about the free shipping on items over $495 and Felipe confirmed this. When I told him that I wanted the item shipped to my freight forwarder just five miles away, Felipe stated that the delivery price was $140.

Purchased this sofa bed so that my cousin (cancer patient) would not have to sleep on the old uncomfortable futon. They delivered next day, 2/9/19. Deliveryman opened and closed the bed. They left and I opened it to measure mattress thickness. It locked up and would not close. I now have an old futon in my living room and a half closed sofa bed in the den. Customer service makes assurances (always sweet) that the service company will call in evening. Does not happen.

I cannot in good faith recommend City Furniture in Boca Raton as my experience making purchases there has been less than satisfactory. In early January to be exact on 1/7/2019 we visited their store and upon the basis of a floor model that was slightly damaged we opted to purchase the "only" one remaining in stock. The price was $3500.00 Delivery was scheduled for the following Monday. Needless to say they arrived much later for the delivery than indicated. When they arrived in darkness the delivery personnel told us they could not bring the item to the second floor. They stated they needed another person.

I am very disappointed that after I called more than three weeks ago I still have not received a call back from City Furniture Customer Service. This is my second couch, because the first one had many defects and this one have many defects too. I paid more than $1,400.00 for this couch and I request to have at least these two pillows replace. Also the delivery people was not careful and took the two small pillows that I bought extra for the sofa. I called right away when it happened to the Customer Service line and they told me that they are going to send them back by mail. I still have not received them!!! Please give me a call as soon as possible to coordinate, I will like all these problems to be solve.

I needed a new bed and decided to buy it (all of it- the mattress, headboard, etc) at City Furniture because it is a store with “prestige.” When I went to the store I was treated nicely and got a good deal. The nightmare begins two months after my bed was delivered. My bed started to fall apart!!! Turns out that the service I paid to have my bed delivered and set up for me was a total waste! My bed had loose screws and some were missing! I didn’t bother to check beforehand because I trusted that the company would give me a great service. When I went to the store to complain, I was blamed for what had happened or they claimed that I had done it on purpose. They treat you nicely when they want you to buy something, but treat you horribly when they do something wrong and don’t take the responsibility. I haven’t even finished paying for the bed.

I purchased a writing desk from The Villages Spanish Springs store. They did not have the desk in the store so I had to buy it from my picture and description on the Internet. They delivered the desk today along with other items. The driver initially set the desk in the wrong room. As they were leaving I said, "Where is the desk," and found that he had put it in the wrong room. I asked him to move it in the right room. He was in a hurry. I looked at the desk. I said, "This was not as described on the Internet." I asked him about the finish on it. He claimed it was that way due to the type of finished. He said, "If you decide you don’t want to call the store and they will pick it up." He walked out the door. Got in the truck and starting driving away. I’ll tried to call him to stop him and have him to take the desk but he did not answer my call.

I decided to go to City Furniture to buy a sectional that I seen in the ads. I went to the store and liked what I saw. The salesman guaranteed a lot of promises that wasn't close to the truth. I bought a leather sectional that cost a lot of money. After only 5 months I noticed spots that look like it was fading. Like some discoloration or something. I got a warranty on the furniture so I called and email with pictures of the problems to City Furniture about the issue. They sent someone out and insisted that the chair started changing colors because of the Heat. That is the most ridiculous thing I've heard especially when you live in Florida. They refused to take back the chair to give me another one. Only 5 months and chair is fading as if they sprayed the chair and sold it. I've had leather chairs in my house and never have I seen this issue before.

I referred my daughter & son-in-law, Darlene & Michael **, to City Furniture, as we had wonderful service 16 yrs. ago. We ordered a house full of their merchandise... Two trucks were sent at the same time. Everything was unwrapped & placed where we wanted it. We couldn't have been more pleased! Darlene & Mike ordered from them for their new Home. They were delivered a sectional sofa w/ 1 wrong piece...redelivery was the same! They both have already missed 2 days of work to accept ridiculously wrong deliveries! The loss of pay & wasted time to them both is unthinkable! I would never recommend this Company to anyone again, nor would I ever order from them again! They have certainly gone downhill from the Company we so loved & trusted!

Bought Kevin Charles brand believing it stand for quality, but I was wrong. City Furniture unable to provide replacement parts for the poor workmanship hardware. Although they still selling these products, no replacement parts are available (unbelievable!). Spent over 4K in a bedroom set, now the handles of nightstands are breaking like if they are made of plastic. Total number of handles in bedroom set is approximately 15-18. Customer service rep acknowledge that they know about the issue but they are no have any replacement parts. I was told to find hardware someplace else. Last time I buy from City Furniture.

Furniture delivered damaged. Second delivery the forgot the furniture on the loading dock. Third delivery glass looks like it was cleaned with sand paper. Delivery people did not secure shelf with screws. Shelf fell on my tv and damaged my electronics. City Furniture says too bad for me. Not their problem. I've already sat home 9 hours for delivery windows and three hours on the phone. I have pictures to prove their omission of properly securing the shelf. City Furniture SUCKS

Purchased 6 pieces of furniture and every piece had a problem. Was told complete order was in stock they weren’t. TV stand damaged had to be replaced. Delivered headboard with no brackets. Had to wait until they ordered them and when they arrived they were installed incorrectly requiring new brackets rendering bed unusable for weeks. Screws were stripped and left partially installed. Dresser drawer required repair service call. Nightstand drawer required service assessment with a $50.00 transportation fee in cash to determine what to do. Customer service apologized profusely but City takes no responsibility for poor quality or inconvenience. Absolute awful experience from the salesman who disappeared as soon as there was a problem to the warranty department who kept reading the well scripted company mantra.

Purchased a sectional couch in November. It was scheduled to be delivered right away. Good thing I called the day before delivery to confirm delivery and was told only part of the couch was ready to be delivered. I told them, "Do not bring part of a couch. Do not deliver until you have the whole thing." Spoke to my sales rep and also store Manager who guaranteed me delivery by end of December and said all pieces would be in. The day before delivery was told by three different employees that all pieces were in and would be delivered and that if anything was missing when the truck was loaded the drivers would let us know.

I am really disappointed. I received my dining room without the tools and screws to assemble the table. I called customer service, and they are going to send me the screws until January 15. It means I don't have my dining room for 1 month. I have a big unarmed table on the floor, and I don't have a table to eat for Christmas dinner and New Year. This is incredible, I am very upset with this company. DON'T PURCHASE IN CITY FURNITURE.

Worst business I have ever dealt with. Stay away!!! Their delivery men assembled the cabinet I bought incorrectly and damaged it. In addition, they did not hand me any of the paperwork for the furniture upon delivery. They simply stated that they threw it away. Now, they refuse to take it back and are forcing me to have it repaired. Not taking responsibility and acting with absolutely no dignity and scruples.

We purchased a new dining room table and chairs after already buying bedroom and living room furniture. Each purchase had a problem, however, the table has been ongoing for 2 months! It was delivered without the feet on bottom of table. The table is too low to sit at and use. They promised to get us those feet 2 months ago. It has gotten to the point where a new table to replace this was to be delivered yesterday. The delivery people showed up with a new leaf for this useless table! This is now totally unacceptable.

I saw the truck arrive at the Condo’s checkpoint and give the customer information when they were removing the sofa from the truck. They damaged one leg to the sofa therefore they went to return the sofa. I received a message that they would make the delivery in two more days. Finally the day of delivery arrived but they never arrived because they say they did not have the correct address. How can they say that if they had been two days before in the condominium. I called the customer service department and the representative tells me that the new date available for delivery will be in 6 days. For me they are very irresponsible and it is a lack of respect to the client because I paid $59.99 for delivery.

Thank You

I purchased a sectional sofa back in 2016 (our second one from this store and our last). We did not want the extended warranty but the saleswoman talked us into it. We told her at the time that we had 3 dogs and she said it would not be an issue and that all damages are fixed or replaced. Well now we are in 2018 and the stitching is coming loose so we place a call, the guy came out and said he would inform the store of the situation. I just called to get an update and was told that our claim was rejected since the damage came from our end and not the manufacturers. So long story short they sold us a warranty knowing that when we were to place a claim it would be rejected. I asked for a refund of the warranty $ and was told we could only get $13.00 back. I will not use them again, salespeople are frauds talking customers into warranties that they know will not be covered.

Had terrible experience this time around after making several large purchases in Boca Raton store. One item, TV console, was on a back order and was supposed to be scheduled for delivery at a later date than the rest of the items. When first delivery came in they did not have all the chairs, so the rep called me and scheduled another delivery for the remaining chairs. Turned out their system does not allow for several deliveries scheduled at the same time so the TV console that came in and was reserved for me got "unreserved" and went to another customer. It has been rescheduled several times, now almost two months after the purchase I still do not have the TV console.

The overall experience with City Furniture was horrible. From the rushed salesperson pushing me out the door. Delivery was scheduled and did not receive the item on the scheduled day. Customer service is another issue. They didn’t solve my issues nor did they care. I will NEVER shop City Furniture again! Poor poor experience.

We purchased a bed/mattress set from them in August and just got it delivered finally now (mid-November), after many attempts, because they had sold our rails to another customer. The delivery men took our bed outside immediately, and that's an important detail - because once they do that, there's no going back. The mattress we bought was nearly $3,000; the bed itself was much less, on sale. They've been trying to get us to cancel the bed and just put the mattress on a frame and be done with it. Well, lo and behold, delivery day comes and IT IS THE WRONG BED. But since my bed had already left the house, I had two options: Take the new mattress and get a $75 credit (not kidding), or they would just leave my bed outside and not even haul away. So in the end, they got what they wanted - a sucker of a customer buying an overpriced mattress, with no bed. Do not do business with these people. Ever.

On 11/6/18 a tv stand I bought from City Furniture in Tamarac, FL was delivered to my house. The ended up being too small so I called customer service to see if I could exchange it for the same tv stand but the longer one. I told the representative that I did not have a problem returning the item and paying the additional cost of the longer but was told that I could not return the item and had to keep it. What reputable company does that to their customers? Also, I was charged for “Premium Delivery” and was never told about their free delivery option at purchase. After about 3 hours on the telephone with customer service trying to get them to let me exchange the tv stand I was told that I could reselect but would have to pay a 15% restocking fee and another delivery fee to have the reselected tv stand delivered and the other stand picked up.

We decided to buy a recliner sofa at City Furniture. When they delivered the sofa for the first time, I noticed it was defective and there was a scratch mark in one of the pillows. I was very reluctant in accepting the delivery but the driver immediately placed a call to the customer service and told us it would be ok to sign the delivery paper and all we needed to do was to give them a call and place a claim that they would exchange or refund it. First time, we talked to customer service and we explained the situation about the sofa being defective and needed to be exchanged. Well, after first time we go through the second time and the sofa comes again defective and with a small hole in the leather fabric. Now, when we call customer service we surprisingly find out that they have a NO RETURN POLICY and once you accept the first delivery, they can only exchange or give you a store credit.

Good evening Mr. Koenig, I have contacted various representatives of your company from Customer Service to the Executive Office—only to be transferred due to their “not speaking to customers”. Sir, with all due respect, it unbelievable that ANY reputable company in the USA would conduct their business in such a deplorable matter.

I bought a living room set from them. The first time the love seat came ripped, they took it back. The second time the frame was bent. I get one day off a week and waited two weeks in a row. So now they want me to wait a third time. I told them to take the whole set back, which they refused. After waiting for an hour to speak to a manager in the meantime they offered to come fix a brand new piece of furniture. Lol. I said no, I paid for new. So the manager gets on and all that they can offer me is a lousy 75.00 to wait around a third week in a row. The 75.00 is to be used in their store. Lol.

Every one-star review you are reading before ours an exact replica of our experience with City Furniture. They are lying about everything, which includes, product quality, shipping, delivery and about their warranty. WE purchased from them almost $10,000 worth of furniture; living room's full set master bedroom, office desk. Every piece came damaged. But the worst is the issue with an expansive king mattress. I needed an extremely firm one for my back. I tested and retested a specific one at the showroom in Tamarac and knew exactly what we purchased. The mattress came in as though it was a return/used or defective. It did not seem new and is not the firm one I purchased.

After searching for several days for a loveseat that would fit into our home and our decor I decided to go back to City Furniture to purchase the EH Brentwood loveseat. This was on August 18th 2018. When the loveseat was delivered the construction on it was horrible. It looked like my eight-year-old granddaughter had put it together. I complained immediately and they scheduled to bring out another one to replace it a couple of weeks later. I told them because it was so poorly made that I was a little bit worried about this particular manufacturer and to please look over the piece before bringing it to me.

My husband and I ordered 2 beds and a couch for the new place we were moving into and our sales guy Wilmor ** in Miami was great in getting us what we wanted. Delivery was scheduled for September 30, 2018 the day after we moved into our new place. The 30th comes and we are given a time start of 2 to 5 PM. The driver calls at 1:50 and I missed the call. I understand that I have 30 minutes to get to the destination from the time that I received a call. Within that timeframe I repeatedly called the driver and he does not answer his phone. As soon as the allotted time frame is up and I’ve called the driver five or six times back to back I receive a call from the distribution center in Sawgrass stating that my item cannot be delivered and the driver waited the allotted time frame.

I have never written a complaint on a service but due to the many times I have called City Furniture in Tamarac to speak to the Sales Representative and the numerous emails which the Customer Service Representatives said they have sent and I have YET to receive a response, I decided to write this email. After many online searches for bedroom sets, on August 14, 2018, I decided to visit the City Furniture Store in Tamarac, FL. Mr. Robert ** was the Sales Representative who assisted with the purchase of my bedroom set. I clearly informed Mr. ** that due to personal preference, I wanted a bed frame which did NOT need a box spring and that I was interested in the above mentioned bedroom set which I had seen online but needed to make sure about the box spring, therefore, Mr. ** stated he verified the bedroom set in his system and it said it did not require a box spring.

I went in to City Furniture on 9/21/18 to purchase an adjustable bed for my mother. The sales lady Keonna ** took our order for a bed that adjusts both legs and head. However, when they delivered the base on 9/25/ only the head would move. I have talked to 3 managers at City so far. They have all admitted that the order was for an adjustable double head and foot base, but the wrong one was delivered. Now the last manager that I spoke to is demanding $100 to bring the correct base out. City Furniture made a mistake and want the customer to bear the cost. Do not shop at this store. The customer service is the worst. I will be contacting their corporate office to see if I can get this problem resolved.

I purchased a bedroom set from the showroom on September 8. We received PART of our delivery on Thursday Sept 13th. Unbeknownst to us, 2 of our items were on back order and we were not informed of such upon purchase. One of the back ordered items was the headboard for our bed, why deliver any of the bed without the headboard?! I called customer service to inquire what happened and was greeted by attitude. I asked to speak to a supervisor and when the "escalation specialist" answered she was equally rude, if not more so that the first person. I was offered no apologies and not an ounce of remorse. I have worked in the customer service industry for over 10 years and I have NEVER been so disappointed with my treatment at any company. I understand that things happen and mistakes get made, but I do not appreciate being devalued and unheard as an unsatisfied customer.

I bought a full size bed with a twin size trundle and 2 mattress. After 3 attempts of the trundle delivery, I had to go to the store to find out what was going on, since customer service never replied or followed up. I was then notified that a trundle does not exist for the bed bought. I tried to see other beds to exchange but none suited my needs or taste, since there are only a few options. Now I am trying to have the bed picked up and they only put times I am at work, when I have advised the time frame. I cannot leave work anymore, for the 4th time, to deal with CITY FURNITURE. I do not recommend them. If you ever need something resolved, it will NOT happen.

I look online and complaint after complaint- I definitely should've studied that before I chose to work with the City Furniture in Tamarac. Not only are the employees incompetent, the managers are worse. Lie after lie. On August 4, I came in to exchange couches through my warranty, and our sales agent submitted everything. Later finding out, that nothing had been submitted but I have papers signed & proving it? I'm really sick and tired of the calls and emails.

Last weekend we bought a sleeper sofa and sleeper chair and paid for "premium delivery." The delivery came (after a protracted fight over promised time and actual delivery time) but the sleeper chair was clearly used with an unsealed mattress. I paid for a NEW sleeper chair and a NEW mattress. The driver tried to force us to accept it and make a repair claim. We refused and demanded re delivery of a NEW sleeper chair. Same was promised for today. Today they came and brought back the same exact sleeper chair with the same unsealed mattress. Customer service offered NO APOLOGY and instead offered me a $50 gift card for City Furniture - as if I would buy from them again. Still no word on when I get my NEW chair. Be very wary of this company. "Premium" delivery is a pure lie.

Do not buy furniture from this company. They do not treat their customers well. We ordered a king canopy 8-4-18 and on delivery day the following Saturday was told by the delivery guys that they had the wrong screws. Had to reschedule for Tuesday then they came too early at 12:30 instead of us being the last stop as discussed. Rescheduled following Sunday. Delivery guys came were hard to understand. Said first time putting a bed like this together and that it was a hard bed to assemble but the screws were the right ones. They damaged the bed by stripping the screws. They were so aggressive putting it together they ruined.

I wish to address and bring to the notice of the general public, the very poor, unacceptable and deficient customer experience I had at City Furniture. I and my Wife had intended to make some purchases from City Furniture, but our payment was blocked without any cogent reason from the management of the firm. In a very vague and unprofessional manner, we were told that they could not verify us. This was after we had provided my driver’s license, my wife’s Las Vegas Sheriffs Card from the Police department as well as Passport. After refusing to honor the sale using the store's line of credit with Synchrony bank; they added that we could not pay for our order using a credit card or debit card. They insisted that we could only get the products when we pay for it with cash. No one in the customer support team truly offered a sane explanation or tried to resolve the issue.

Purchased sectional with SERVICE protection, and after a month we found out the quality was GARBAGE. We called for service and the service guy could not figure out how to call us. We called back for 3 WEEKS looking for assistance and every day and City kept saying they are trying to arrange to come out- FINALLY after 1 month, YES 1 month they came out and the service man was there for 1 minute and said the item was broken and NOT repairable- This horrible company offered us $100 to keep this junk as is and not have it repaired.

I received a gift one year ago. Beautiful Kevin Charles leather sectional couch valued at $1700. I was so grateful to receive this as a gift. The couch looks horrible now. The leather is cracking, and peeling everywhere. I know this isn’t normal after only one year. It also has a pull out bed which makes noise when sitting on that side of the couch now. I was happy with this present and now so disappointed and disheartened. I thought Kevin Charles was a quality brand and would last for years. Now I’m stuck having to buy another one. As a single mom I cannot afford to buy another couch. I believe a refund or replacement should be offered. I will NEVER buy Kevin Charles again and do NOT recommend anyone else buy them either. Nor will I buy from City Furniture for selling this product without disclosing how quickly it will deteriorate. I don’t want to hear “normal wear and tear” because it has only been ONE year!!

I bought a table. It has a glass center. The table is 2 months old. Water went in the crack. It swelled the wood. The crack was not sealed. Was told it is not a manufacturer defect. WHO WOULD THINK WATER WOULD GET ON A TABLE! It cost me 50$ to have someone come and look at. This company does not stand behind what it sells. The rep. would not even take the time to look at the real problems with the way it was made. Common sense does not matter to them. I am the person out the $. All he kept saying was it was not a manufacturer defect. Just want all people to know how they treat their customers.

Bought a bedroom set in June. Pieces randomly delivered, delivery dates change constantly, bed rails on back order until August, customer service is a total joke, and no communication between delivery people and whoever is in charge. Right now there is a giant box with a footboard in my room and headboard wedges between bed and wall. It’s attached to nothing but delivery guys said it will be okay so fingers crossed.

After waiting 4 hours with no show-up delivery yesterday, instead of calling me to apologize and reschedule, City Furniture gave my order away to others and told me to wait for another 10 days for the backorder. I was on the phone more than 2 hours with the people in store and also their customer service people, no one can really help and fix the issue. I was shocked by the customer service, so I found their President and COO's email to compliant. 1 hour later, I received a phone call from higher level of the customer service saying she is following up from Executive office and asked me what happened. After I explained everything for the 4th time today, she said "oh, I do apologize. It is our mistake but nothing we can do..." If apology works, why we still need a policeman???

I'm a very unhappy customer. I purchased a warranty plan on an entertainment center and the door fell off. When I called to have them fix it they told me it would take 11-15 weeks to get the part. It is a very basic part for a model they have 100s of pieces for. Don't buy their furniture or service plans. They are very dishonest. They even had the nerve to tell me they don't have contact information to call their vendors to order a part. So now I have to have a huge piece of furniture in my house with the door off for a quarter of a year. I didn't realize this company was this unprofessional and dishonest. They could easily just take a door off an existing piece of the several hundred of this furniture they have in stock and put it on my door.

Bought an adjustable base on City Furniture website and paid for premium delivery and it gave me a delivery date of Tuesday. Got a call Monday from their customer service saying they could not deliver before Wednesday. I had planned to get the merchandise on Tuesday because my new mattress (purchased somewhere else) was also being delivered Tuesday so I could set it up on the bed base. Wednesday CF called again, they can't deliver Wednesday. "It will be Thursday or Friday" depending on truck availability they said. I am so upset. They said they will waive the delivery fee if it is delivered??? Their customer service agents are useless, rude and do not at all connect with the customer. I can't find a contact information for any executive at City Furniture. The worst experience ever!

After 13 months, the back of the reclining sofa was loose. The guy came out. Hit it with a hammer and tightened 2 screws. Charged me 50.00. After 16 months, the sofa is peeling really bad. Last week I went to their showroom and spoke to a salesperson about it and was told I should have purchased the 3 year protection plan. How about City Furniture selling a product that will last more than 16 months. I feel they should stand behind their products and replace the sofa. I think most people purchase furniture expecting it to last longer than 16 months.

We purchased a mattress from City Furniture that was a sale item. It was covered in plastic. We were told that it was sanitized, and wrapped. Our receipt said NO RETURNS on this item. However, after the mattress was delivered and the plastic removed, we had a horrible odor from the mattress to the point of smelling up the room. City Furniture would not help us, or even let us exchange it for a new one at our cost.

We bought dining room set Nov of 2016. Within 6 months the screws were falling out of the seat cushions and City Furniture sent out repairman. His solution, longer screws against my concerns that they would puncture through the cushion and ultimately wouldn't hold anyway. Told City Furniture rep we were not satisfied with the fix, he said don't worry, they would work with us, even if they went out of warranty (the repair was done at the 11th month mark). Several months later and the screws were puncturing not only the cushions, but us as well, drew blood. Another service call but now they say we are out of warranty and this is just a courtesy.

I will try and be as brief as possible - I strongly suggest shopping somewhere else. 4 out of the 11 pieces were damaged, 1 was missing. One month later we are still trying to resolve. It will take another 2 weeks to resolve they say. They keep making mistakes and we keep having to correct and guide them. Even two pieces we went to pick up ourselves were damaged, they never inspected them. The delivery people bring and take only what they want, not what the order says. They have been dishonest from the sale, each person telling us something different about returns, exchanges etc.

I purchased a leather couch from City Furniture and paid for the stain removal warranty. They did not advise me that I had to call right away as soon as the stain happened, although you don’t always see it right away. They came to try to remove the stain, used 3 products and it didn’t come off. That was all they could do, so I have a less than a year old couch with stains even though I paid to have them removed.

I received my delivery a week late. Then on the day of delivery they were scheduled to come between 9:30-12:30 and I had to call at 12:30 to find out what was going on. Upon delivery hours later, they left without putting the knobs on the draws and two draws were broken. When I asked about it they said to call customer care and left. They are the worst service I have ever experienced with furniture???

I bought a 3-year "In-Home Service Warranty". Defective cushions on 2 of the seats. They are not honoring the WARRANTY per contract! I bought a leather sectional sofa in the summer of 2016 that cost us about $4000 plus. Along with the sofa we also purchased the "In-Home Service Warranty". After just a yr and a half the 2 of the 5 pieces from the sofa have flattened out and is misshapen. THIS IS A DEFECTIVE PRODUCT! You can even see it bulge out A LOT further than the rest. The cushions have failed. I had a tech come in and inspect it from City Furniture. To find out City Furniture just claimed it as normal wear and tear.

We recently made a big purchase at City Furniture HQ of about 4K in furniture. Our purchase included our dining table with 5 Camilla Gray Upholstered Chairs. We have cleaned a few stains with a terry cloth and water and with great disappointment the fabric was discolored. This has become an eye sore in my dining room. What’s upsetting is that upon purchase the salesperson recommended these chairs to us not only because they matched the table really well, but also because they were easy to clean and maintain, hence, this is a product made to be used for dining purposes. The product they sold us is of very poor quality. I contacted CS and spoke with Kageene **, she offered me a 40% discount to reselect and purchase 5 chairs and she also scheduled a person to come out and try to fix the problem. The tech came out today and he did not believe I had cleaned the chairs with just water and a Terry cloth.

We paid in full for various furnitures. After waiting for weeks and months for items to be delivered. We noticed that upon receipt that we have received wrong items or damaged items. They are selling items that are not in stock and are making customers wait months only to be delivered damaged items. I have videos and photos of all of the furniture I've bought that arrived damaged. I asked for replacement and they sent a guy to repair a brand new drawer. Other items they have said we have to wait for weeks. More than a month for the item to be replaced.

I purchased a sectional sofa a little over a year ago. I just made my last payment. At the time I also purchased coverage for the fabric. At this time the fabric is pilling and the sofa is understuffed. Very cheaply made. I will NEVER purchase any more furniture from this store. I have spent over $10,000 in purchases from City Furniture. I called their Customer Service Dept but got no results. The warranty on the fabric DOES NOT cover the material pilling! Why did I get the warranty in the first place? I thought it covered the fabric. The only option I got was to spend more money to replace the piece I'm referring to.

I moved from out of town with no furniture. Ordered over $5K of stuff. Scheduled delivery to the new condo. They "had the condo in their database" and also called to arrange delivery. Condo rules, no moving after 4:30 PM. They scheduled my delivery window for after the condo allows. Then they couldn't get me the furniture the next day... meantime I'm sitting on the floor with no furniture.

I have never dealt with a company so incompetent and with such horrible customer service. I thought Comcast was bad but City Furniture takes the cake. The GM and Manager at the store in FM are not at all concerned with helping their customers. Numerous lies told by local staff and the customer service team in Ft. Lauderdale. They allow their drivers to make the rules as they go. I have wasted hours on the phone trying to resolve issues with this company and I am DONE! Stay away from this company unless you want to be disappointed. Not even worth one star!

City Furniture is the worst... Poor customer service, poor delivery and overall bad experience. Do not buy furniture from City Furniture. I have been waiting for almost a month for my bedroom set. I was told it was in back order. Today makes 3 weeks I have been waiting for my bedroom set. I was contacted by a delivery driver to inform me he would be here in 45. Asked if I had rails. Said no and he replied he would call back. Per City Furniture my order was cancelled by the driver and I’m waiting for my delivery. PLEASE DO NOT ORDER FROM CITY FURNITURE.

Purchased some items from City Furniture. Received a call confirming delivery with the caveat that one item was out of stock. I told customer service to cancel that item and refund the purchase price. Well two more calls to City Furniture with no resolution. No one takes responsibility. Once you buy you are on your own.

Except for Mike ** who was outstanding and a customer service rep who worked with us, we found City's return policy to be so onerous that we will not shop there again. Essentially, everything you now buy is as is once it leaves the store. My wife and I bought the wrong height bar stools and immediately called the store hoping to exchange them for the right height. We were told that there was no replacement or return policy once items leave the store. Our bar stools were still in the boxes except for the one we left the warehouse with unwrapped. After much haggling, the finally told us we could return them with a 15% restocking fee. I was told that this policy is the result of some people misusing the return policy. However, we've been shopping at City for years and the new policy is too restrictive for us to continue to shop there.

This is the worst experience... Three weeks ago was delivered water damaged and full of mold. After spending months cleaning up mold from hurricane. Have spent many hours on phone and sending pictures to company. They came finally today to have only sent the wrong pieces. Now they are saying another week before can be delivered. Worst customer service of any company I have ever dealt with. I want them to just take it back and saying no return policy... Buyer beware. Do not buy from CITY FURNITURE.

Their sales practice is disgraceful, the salespeople add warranty when you don't request it and give you a hard time when you tell them to remove it. The furniture is extremely poor quality, and the customer service is nonexistent. The cheap Chinese made furniture arrived damaged, you have to photograph the damage and fill in an online form, then they ignore you. So you then need to ring and stay on hold for hours at a time trying to find out when someone is going to call you and resolve the issue, the automated response you get from the online damage form is a NO REPLY email so the only thing you can do is call them and wait on hold for hours and hours. We should always learn from your experience, so I am passing on my experience to you so you don't have to waste days of your life like I did. DO NOT SHOP CITY FURNITURE OR ASHLEY'S UNDER ANY CIRCUMSTANCES.

It is 10 pm and I was supposed to be receive my dining table between the hours of 3-6 pm. I checked earlier today. Time had changed to 6:50 pm-7:20. Then I started calling customer service which was no help. At 8:36 after another called to customer service they said 20 mins to delivery. Well it is 9:55 pm and the delivery guys are still not here. I got an automated text that they were doing to get here an hour ago but they got lost. They waited to give me a call for directions, 30 mins after being lost. This has been a stressful day waiting and not getting true answers from customer service. I will never purchase anything from City Furniture again! I have to wake up early for work and now I have to wait for them to assemble the dining set I purchased. Very disappointed I paid this company, should of read reviews.

This is the first and only time that I will purchase furniture through City Furniture. I purchased a bedroom set, 3 queen mattresses, and 2 twin mattresses from City Furniture in Naples on 10/31. The purchase included free shipping. According to the City Furniture website at that time, their free shipping included pick up of mattresses as part of their Haiti Relief campaign. I asked the salesman to confirm that the mattresses would be picked as part of free shipping. He confirmed that our old mattresses would be picked up when the furniture was delivered. This is the main reason that I purchased through City Furniture.

I had a table delivered and it was damaged so had to send in pictures and schedule an appointment to have a new table delivered. The following week I get a missed phone call and message saying to contact City Furniture to confirm delivery for Monday. I also received a text saying to respond Y to confirm delivery for Monday. I did respond Y for yes and received a text message saying I am confirmed for Monday delivery.

My husband and I bought furniture at the Boca Raton City Furniture 3 years ago and had no problems at all. We went to the Wellington store on July 29th to pick out new bedroom furniture. We found a set we liked and asked about it, the salesperson said that the furniture had been discontinued. I was confused as to why it was still on the floor but she told us that it was being sold "as is". That wasn't marked anywhere that was visible, but we moved on to find something else. We found another set and flagged down another salesperson. This time we were told that the full set wasn't in stock, but we could have the pieces that were available delivered then and wait for the others. Then she said the other pieces would not be available until October 21st! I was surprised how long it would take but we agreed to have everything delivered at once, so as not to have to pay the 120.00 delivery fee twice.

I am very disappointed with City Furniture insurance department. They will do anything not to replace your product. I bought a laminated marble table from City Furniture. It looks gorgeous, but after a few months the legs started shaking because the screws were loose. Crack started to appear on the table. I called City Furniture to report the problem. They sent someone to check the table. The person told me that it's a manufacturing defect, and City Furniture should replace it.

I am so disappointed with the customer service at City Furniture. When you call the customer services you're on hold for at least 1 hour before you speak to anyone. We had furniture delivered which was ok. One of the pieces of furniture was damaged. And the trouble we had to get it delivered back was absolutely ridiculous. Phone call after phone call having to wait in for hours. The customer service people very very rude.

I bought a mattress from City Furniture in Pembroke Pines, FL on 6/29/17 with the extra mattress pad for the 120 day reselection/exchange if we didn't like it. That transaction went smoothly, but the mattress was not comfortable, so on I went back on 7/18/17 and choose another mattress for exchange - paying the difference right then and there plus added 2 other chairs to the delivery order scheduled for Friday 7/21/17.

I purchased a $2250 sectional sofa online after viewing it in the showroom. Within hours, I was told that 2 sections were back ordered even though it was in stock when I ordered it. Spoke to 5 different people who gave me several different times when the order would eventually be delivered. Each call was more than 1/2 hour wait time. Ended up cancelling this order due to frustration and very poor customer service. It's not like I was ordering a pair of shoes; it's a sofa! They sound so disinterested in helping you, it's a shame. Do not buy your furniture here. You will be disappointed.

The sofa began to fade within the first three months. We bought the extended warranty, so I called. They told me fading wasn't covered. I will never buy another piece of furniture from City Furniture. Their Furniture sucks.

Back on May 2016 I bought a platform bedroom set with a mattress. It is obvious that the salesperson has no idea what she was doing, because she sold me a 16" mattress. I had never bought a platform bed; I didn't know any better. The mattress is extremely high for the bed, which makes it almost impossible to climb the bed and get off. Due to personal problems and business traveling, I called today to get it exchanged, as it has hardly been used. The representative in the warranty department, Ivan, said that he couldn't do anything for me. I requested to speak to a supervisor or manager, and he refused to transfer the call. He said that it was over the warranty time, I just had to talk to him and there was nobody else I could speak to. I told him that was impossible, as he had to have a superior. He said that he wasn't going to give the call to anyone else, as nothing could be done.

City Furniture located at Federal Highway Fort Lauderdale delivered a defective furniture. I have called customer service at least 10 times staying on line for more than 30 minutes each time. They were very difficult to deal with. Nobody wanted to take responsibility. They lied to me that somebody will call me. Now 10 days later I gave up calling them. I have to live with defective furniture. I hope people would shop at other furniture stores but not at City Furniture. There are multiple good stores close by on Federal Highway.

What a 2nd tier company!!! First we were mislead on the initial sale. Salesman made a mistake on what was included in the set. We paid for the "white glove delivery" where the guys took almost 3 hours to put together a loft. They told us they were missing a piece and waited home another day for delivery and then they tell us it wasn't included in the initial sale. Ordered the additional piece and was to be delivered today in a window and no calls and over three hours late now if they come at all. This company is very poorly run.

My first and last time buying from City Furniture the worst experience ever. Horrible service to me the consumer. I have been waiting for the furniture to be deliver since 04/14/17 then on April 28, April 30, and May 17, May 18 and now they promise that the furniture will be deliver on the May 23. Why would they display a merchandise that they can't provide nor deliver to their customers. After I have invested and spend a lot of money in painting, decorating, curtains and light fixture specific to accommodate the purchase furniture. Also poor work ethic from the salesman, avoided my calls/texts and e-mail from the store consumer care department.

Their salespeople somehow manage to screw up our orders all the time. Their warranty is crap. They do not want to replace items that their technicians can't fix. Their finish on the furniture is horrible, it rubs off. When you call for warranty, they say it's water damage and not covered. I have been waiting for two months for replacement parts on my electric recliner. You have to literally threaten to get a lawyer to get them to take back furniture that is defective. They will try to give you a credit or store coupon instead of doing the right thing. All their furniture is subpar, even their Bernhardt collection. Watch their delivery people. They have gouged my walls in my house and cut corners by not using all the parts. Most are rude and don't really care. They just want to hurry up and leave. Take my word. We have spent way too much money in this place for crappy furniture and even worse service. Do not buy from them. I promise you will regret it.

Damaged goods delivered 4 times and very poor delivery service and horrible customer service. I am filing this complaint regarding a purchase have been trying to get fulfilled since Feb 2017. I originally purchased from City Furniture (inv # **). The sofa was delivered damaged. Ms. Jan ** assisted me to have me reselect from Ashley Furniture (inv # **) but she was hard to get ahold of and avoided my email/call. In all instances it has been nothing but a nightmare for me. Their customer service team is not very helpful, and their delivery people are rude. No one cares to help. Ms. ** at Ashley store in Davie promised to credit my account for all delivery charges and apply an overall credit to my purchase (for my inconveniences) upon receipt of my 4th replacement sofa. I finally got a replacement that was not damaged and I have been trying to contact Ms ** so that she can apply my credit and I cannot seem to get her to respond to me.

The agent that took care of us in Fort Myers is very good. Rafael ** is very attentive. I recommend it to anyone who buys furniture in Fort Myers City Furniture. Is very good in his work and as a person and in general. My opinion is very satisfactory.

Purchased adjustable beds with high end mattresses 11/16. One month later the massage motors became very noisy, at a point we stopped using them. Had a tech come out in 01/17, he said the massage motors are defective. Motors were put on order under warranty, 2 weeks later I found out they were on back order. 7 weeks later they came in, were installed 2 weeks later, the new motors are noisier than the ones he replaced. Now the manufacturer said they will be sending more motors, and the tech will install again. This has been the most frustrating deal I've ever dealt with. The beds are four months old, still haven't had a chance to really enjoy them. City Furniture told me that they are just the middle man, we have no control how the outcome is resolved. I've requested to just replace the beds, they said they can't do that.

Spent a lot of money at the store. Sales agent made an error and had to resubmit order. Needless to say she forgot to reschedule delivery date. Sat at home waiting for my delivery and couple of hrs later when I called was told no delivery was scheduled. Furniture was delivered a week later. Had to return one piece as it was damaged. One piece was on back order. Store called to schedule and confirm delivery of final piece of furniture. Received notification that my order would be delivered between 1-4 pm. At 4 pm I called driver and was told they were a little delayed but he'd call me right back. At 6:45 pm I had received no furniture and no phone. Great way to run a business. Will not shop there again!!!

Purchased furniture and scheduled delivery... Product was destroyed by deliverer before getting to my house and had to reschedule. Advised leaving to go out of town next in afternoon following week... Company agreed to deliver in AM. Just received call... "Can't get to you until 3pm." Shared previous commitment and deliverer and customer service was like "Oh well". Buyer beware. Company with no integrity!!!

People never buy from City Furniture. The idiots in Miami warehouse are bold face liar. I order a sofa set on Sunday March 2017. Computer shows all pieces in stock. Pay for the item. Schedule it for delivery. 2 hour before my delivery time they call and say a piece for my sofa is on back order and it will not be available till March 2017. After I throw out my old couch so now I have to sit on the floor.

We purchased an "In Home Service Warranty". As the name implies we paid for someone to come out to the home if there is a defect with the article. We had a incident that required to use this legal binding contract. City Furniture chose to assess the situation over the phone and not even take the time to honor their part of the contract and send a professional to our home. We did not request to fix the item or to replace it. We merely just asked that they honor the contract and send someone to the home to make an assessment of the damage. As it specifically states. There are other furniture companies in town that I'm sure will be more responsible with their contracts.

Got a bedroom set delivered last week and was advised by the driver to slide my dresser over to its place as it has gliders on it. Pointed out a large chip on one of the legs, where he pulls out a wood pen with different color and colors up the scratch. Second chest delivered was unbalanced and told to get a pad and place underneath to balance it. When bed was assembled it was left loose. I guess that's their idea of set up and delivery. My advice go somewhere else. You can be treated like crap for a lot less. Check out the reviews on this company. Where there's smoke there's fire. I was a fool. Learn from my mistake.

We paid for a warranty. Went to use it and they said it was too bad and they won't fix our problem. Vinyl area on our leather sectional peeled up and they won't fix it. A couple of stitches are separated as well. Will never buy from them again. Don't ever get the warranty!!! Won't honor warranty. $270.00 spent for nothing.

HORRIBLE customer service. Purchased furniture a couple of years ago. Vowed never to go back because of quality and service issues. They sent nearly $500 in store credit a week or so ago because of some sort of rebate for not using in home service. We did in fact use it. A lot. In any case, we thought we can use a throw rug. After all, how much can they screw that up??? A lot it turns out. We purchased about $600 worth of stuff. With a $500 credit, that was the right price given the quality. Because of past experience with these people, we made sure that the one thing we couldn't take with us was in stock before we agreed to purchase it. This was a Saturday. We made arrangements for delivery on Monday.

Purchased a 3 piece soft loveseat and recliners from this company. The quality of this furniture is deplorable. After my first negative review, I was contacted by an employee who wanted to talk about my review. I returned call the next day to find out she was on leave. I feel this company sells inferior products with no intentions of resolving issues on their products. This company needs to be thoroughly audited for taking advantage of consumers. I should know that a certain company who sold waterbeds would be questionable. Furniture was purchased June 15, 2014.

Bought an electric reclining sofa in March 2016, mechanism didn't work from the beginning on. Replacement parts were ordered twice but wrong. I was told to throw them away! What kind of business is that??? Finally got an exchange today (01/07/2017!!!). The sofa was dropped off and I had to take care of packaging and set up myself. The delivery guys left and shortly after that I saw the damage on my front screen and paint job of my house. Called customer service and was told that the delivery guy said that he didn't do anything wrong. Of course not! The guys weren't smart enough to remove the leg of the sofa. They did it with right where it fell off when they hit the front screen. They left immediately without saying a word. Now I know why!!! I was told that there is nothing they can do for me. I should have checked everything before they left. As if I follow the delivery guys around and check every last action they take. Thanks, never ever again!!!

I bought a fabric sofa set less than a year, within six months the seat starts to peel. The sofa looks five years old. I don't use the sofa as much, no kids in the house. I called the warranty customer service and they said no coverage for peeling. How can a company sell a product that will last you less than a year? Not to mention that is not a cheap sofa either. Very upsetting. I will never buy anything from City Furniture, ever again! Be aware, don't go there!!!

I bought a bedroom set from the Stuart City Furniture store. The bed frame was rotten from the beginning. You can't read a book or watch TV or even turn over without the frame creaking, LOUDLY! The delivery guys were to come back and set it up properly, or replace it! That didn't happen. I've tighten the screws, used WD40, have a blanket between the mattress and the frame, I have put coasters under the stubby little stick that is at the center, head of the bed. NOTHING MAKES IT STOP CREAKING!

I bought this junk mattress at City Furniture Boca Raton. First we got a pillow top. It was horrible. We exchange the mattress to a firm mattress and it's worst. Because it was cheaper than the other mattress the sales associate started to put pressure on us and he stated that we had to spend the rest of the money that they or we would lose it. I ask him to put the rest of the money in a card so I can spend the money later because I couldn't decide what to buy with the 200 DOLLARS left. He said it was impossible. Well we ended up buying a vase we didn't want. Anyways, the mattress the second one, lost its shape after 2 months and we cannot sleep good during the night. We suffer of back and neck pain in the mornings. It's a torture. Don't buy any Serta innerspring mattress manufactured at 3774 interstate Park road North Riviera Beach Florida, 33404. Don't waste 1,300 dollars.