City Furniture Reviews

We decided to buy a recliner sofa at City Furniture. When they delivered the sofa for the first time, I noticed it was defective and there was a scratch mark in one of the pillows. I was very reluctant in accepting the delivery but the driver immediately placed a call to the customer service and told us it would be ok to sign the delivery paper and all we needed to do was to give them a call and place a claim that they would exchange or refund it. First time, we talked to customer service and we explained the situation about the sofa being defective and needed to be exchanged. Well, after first time we go through the second time and the sofa comes again defective and with a small hole in the leather fabric. Now, when we call customer service we surprisingly find out that they have a NO RETURN POLICY and once you accept the first delivery, they can only exchange or give you a store credit.

Good evening Mr. Koenig, I have contacted various representatives of your company from Customer Service to the Executive Office—only to be transferred due to their “not speaking to customers”. Sir, with all due respect, it unbelievable that ANY reputable company in the USA would conduct their business in such a deplorable matter.

I bought a living room set from them. The first time the love seat came ripped, they took it back. The second time the frame was bent. I get one day off a week and waited two weeks in a row. So now they want me to wait a third time. I told them to take the whole set back, which they refused. After waiting for an hour to speak to a manager in the meantime they offered to come fix a brand new piece of furniture. Lol. I said no, I paid for new. So the manager gets on and all that they can offer me is a lousy 75.00 to wait around a third week in a row. The 75.00 is to be used in their store. Lol.

Every one-star review you are reading before ours an exact replica of our experience with City Furniture. They are lying about everything, which includes, product quality, shipping, delivery and about their warranty. WE purchased from them almost $10,000 worth of furniture; living room's full set master bedroom, office desk. Every piece came damaged. But the worst is the issue with an expansive king mattress. I needed an extremely firm one for my back. I tested and retested a specific one at the showroom in Tamarac and knew exactly what we purchased. The mattress came in as though it was a return/used or defective. It did not seem new and is not the firm one I purchased.

After searching for several days for a loveseat that would fit into our home and our decor I decided to go back to City Furniture to purchase the EH Brentwood loveseat. This was on August 18th 2018. When the loveseat was delivered the construction on it was horrible. It looked like my eight-year-old granddaughter had put it together. I complained immediately and they scheduled to bring out another one to replace it a couple of weeks later. I told them because it was so poorly made that I was a little bit worried about this particular manufacturer and to please look over the piece before bringing it to me.

My husband and I ordered 2 beds and a couch for the new place we were moving into and our sales guy Wilmor ** in Miami was great in getting us what we wanted. Delivery was scheduled for September 30, 2018 the day after we moved into our new place. The 30th comes and we are given a time start of 2 to 5 PM. The driver calls at 1:50 and I missed the call. I understand that I have 30 minutes to get to the destination from the time that I received a call. Within that timeframe I repeatedly called the driver and he does not answer his phone. As soon as the allotted time frame is up and I’ve called the driver five or six times back to back I receive a call from the distribution center in Sawgrass stating that my item cannot be delivered and the driver waited the allotted time frame.

I have never written a complaint on a service but due to the many times I have called City Furniture in Tamarac to speak to the Sales Representative and the numerous emails which the Customer Service Representatives said they have sent and I have YET to receive a response, I decided to write this email. After many online searches for bedroom sets, on August 14, 2018, I decided to visit the City Furniture Store in Tamarac, FL. Mr. Robert ** was the Sales Representative who assisted with the purchase of my bedroom set. I clearly informed Mr. ** that due to personal preference, I wanted a bed frame which did NOT need a box spring and that I was interested in the above mentioned bedroom set which I had seen online but needed to make sure about the box spring, therefore, Mr. ** stated he verified the bedroom set in his system and it said it did not require a box spring.

I went in to City Furniture on 9/21/18 to purchase an adjustable bed for my mother. The sales lady Keonna ** took our order for a bed that adjusts both legs and head. However, when they delivered the base on 9/25/ only the head would move. I have talked to 3 managers at City so far. They have all admitted that the order was for an adjustable double head and foot base, but the wrong one was delivered. Now the last manager that I spoke to is demanding $100 to bring the correct base out. City Furniture made a mistake and want the customer to bear the cost. Do not shop at this store. The customer service is the worst. I will be contacting their corporate office to see if I can get this problem resolved.

I purchased a bedroom set from the showroom on September 8. We received PART of our delivery on Thursday Sept 13th. Unbeknownst to us, 2 of our items were on back order and we were not informed of such upon purchase. One of the back ordered items was the headboard for our bed, why deliver any of the bed without the headboard?! I called customer service to inquire what happened and was greeted by attitude. I asked to speak to a supervisor and when the "escalation specialist" answered she was equally rude, if not more so that the first person. I was offered no apologies and not an ounce of remorse. I have worked in the customer service industry for over 10 years and I have NEVER been so disappointed with my treatment at any company. I understand that things happen and mistakes get made, but I do not appreciate being devalued and unheard as an unsatisfied customer.

I bought a full size bed with a twin size trundle and 2 mattress. After 3 attempts of the trundle delivery, I had to go to the store to find out what was going on, since customer service never replied or followed up. I was then notified that a trundle does not exist for the bed bought. I tried to see other beds to exchange but none suited my needs or taste, since there are only a few options. Now I am trying to have the bed picked up and they only put times I am at work, when I have advised the time frame. I cannot leave work anymore, for the 4th time, to deal with CITY FURNITURE. I do not recommend them. If you ever need something resolved, it will NOT happen.

I look online and complaint after complaint- I definitely should've studied that before I chose to work with the City Furniture in Tamarac. Not only are the employees incompetent, the managers are worse. Lie after lie. On August 4, I came in to exchange couches through my warranty, and our sales agent submitted everything. Later finding out, that nothing had been submitted but I have papers signed & proving it? I'm really sick and tired of the calls and emails.

Last weekend we bought a sleeper sofa and sleeper chair and paid for "premium delivery." The delivery came (after a protracted fight over promised time and actual delivery time) but the sleeper chair was clearly used with an unsealed mattress. I paid for a NEW sleeper chair and a NEW mattress. The driver tried to force us to accept it and make a repair claim. We refused and demanded re delivery of a NEW sleeper chair. Same was promised for today. Today they came and brought back the same exact sleeper chair with the same unsealed mattress. Customer service offered NO APOLOGY and instead offered me a $50 gift card for City Furniture - as if I would buy from them again. Still no word on when I get my NEW chair. Be very wary of this company. "Premium" delivery is a pure lie.

Do not buy furniture from this company. They do not treat their customers well. We ordered a king canopy 8-4-18 and on delivery day the following Saturday was told by the delivery guys that they had the wrong screws. Had to reschedule for Tuesday then they came too early at 12:30 instead of us being the last stop as discussed. Rescheduled following Sunday. Delivery guys came were hard to understand. Said first time putting a bed like this together and that it was a hard bed to assemble but the screws were the right ones. They damaged the bed by stripping the screws. They were so aggressive putting it together they ruined.

I wish to address and bring to the notice of the general public, the very poor, unacceptable and deficient customer experience I had at City Furniture. I and my Wife had intended to make some purchases from City Furniture, but our payment was blocked without any cogent reason from the management of the firm. In a very vague and unprofessional manner, we were told that they could not verify us. This was after we had provided my driver’s license, my wife’s Las Vegas Sheriffs Card from the Police department as well as Passport. After refusing to honor the sale using the store's line of credit with Synchrony bank; they added that we could not pay for our order using a credit card or debit card. They insisted that we could only get the products when we pay for it with cash. No one in the customer support team truly offered a sane explanation or tried to resolve the issue.

Purchased sectional with SERVICE protection, and after a month we found out the quality was GARBAGE. We called for service and the service guy could not figure out how to call us. We called back for 3 WEEKS looking for assistance and every day and City kept saying they are trying to arrange to come out- FINALLY after 1 month, YES 1 month they came out and the service man was there for 1 minute and said the item was broken and NOT repairable- This horrible company offered us $100 to keep this junk as is and not have it repaired.

I received a gift one year ago. Beautiful Kevin Charles leather sectional couch valued at $1700. I was so grateful to receive this as a gift. The couch looks horrible now. The leather is cracking, and peeling everywhere. I know this isn’t normal after only one year. It also has a pull out bed which makes noise when sitting on that side of the couch now. I was happy with this present and now so disappointed and disheartened. I thought Kevin Charles was a quality brand and would last for years. Now I’m stuck having to buy another one. As a single mom I cannot afford to buy another couch. I believe a refund or replacement should be offered. I will NEVER buy Kevin Charles again and do NOT recommend anyone else buy them either. Nor will I buy from City Furniture for selling this product without disclosing how quickly it will deteriorate. I don’t want to hear “normal wear and tear” because it has only been ONE year!!

I bought a table. It has a glass center. The table is 2 months old. Water went in the crack. It swelled the wood. The crack was not sealed. Was told it is not a manufacturer defect. WHO WOULD THINK WATER WOULD GET ON A TABLE! It cost me 50$ to have someone come and look at. This company does not stand behind what it sells. The rep. would not even take the time to look at the real problems with the way it was made. Common sense does not matter to them. I am the person out the $. All he kept saying was it was not a manufacturer defect. Just want all people to know how they treat their customers.

Bought a bedroom set in June. Pieces randomly delivered, delivery dates change constantly, bed rails on back order until August, customer service is a total joke, and no communication between delivery people and whoever is in charge. Right now there is a giant box with a footboard in my room and headboard wedges between bed and wall. It’s attached to nothing but delivery guys said it will be okay so fingers crossed.

After waiting 4 hours with no show-up delivery yesterday, instead of calling me to apologize and reschedule, City Furniture gave my order away to others and told me to wait for another 10 days for the backorder. I was on the phone more than 2 hours with the people in store and also their customer service people, no one can really help and fix the issue. I was shocked by the customer service, so I found their President and COO's email to compliant. 1 hour later, I received a phone call from higher level of the customer service saying she is following up from Executive office and asked me what happened. After I explained everything for the 4th time today, she said "oh, I do apologize. It is our mistake but nothing we can do..." If apology works, why we still need a policeman???

I'm a very unhappy customer. I purchased a warranty plan on an entertainment center and the door fell off. When I called to have them fix it they told me it would take 11-15 weeks to get the part. It is a very basic part for a model they have 100s of pieces for. Don't buy their furniture or service plans. They are very dishonest. They even had the nerve to tell me they don't have contact information to call their vendors to order a part. So now I have to have a huge piece of furniture in my house with the door off for a quarter of a year. I didn't realize this company was this unprofessional and dishonest. They could easily just take a door off an existing piece of the several hundred of this furniture they have in stock and put it on my door.

Bought an adjustable base on City Furniture website and paid for premium delivery and it gave me a delivery date of Tuesday. Got a call Monday from their customer service saying they could not deliver before Wednesday. I had planned to get the merchandise on Tuesday because my new mattress (purchased somewhere else) was also being delivered Tuesday so I could set it up on the bed base. Wednesday CF called again, they can't deliver Wednesday. "It will be Thursday or Friday" depending on truck availability they said. I am so upset. They said they will waive the delivery fee if it is delivered??? Their customer service agents are useless, rude and do not at all connect with the customer. I can't find a contact information for any executive at City Furniture. The worst experience ever!

After 13 months, the back of the reclining sofa was loose. The guy came out. Hit it with a hammer and tightened 2 screws. Charged me 50.00. After 16 months, the sofa is peeling really bad. Last week I went to their showroom and spoke to a salesperson about it and was told I should have purchased the 3 year protection plan. How about City Furniture selling a product that will last more than 16 months. I feel they should stand behind their products and replace the sofa. I think most people purchase furniture expecting it to last longer than 16 months.

We purchased a mattress from City Furniture that was a sale item. It was covered in plastic. We were told that it was sanitized, and wrapped. Our receipt said NO RETURNS on this item. However, after the mattress was delivered and the plastic removed, we had a horrible odor from the mattress to the point of smelling up the room. City Furniture would not help us, or even let us exchange it for a new one at our cost.

We bought dining room set Nov of 2016. Within 6 months the screws were falling out of the seat cushions and City Furniture sent out repairman. His solution, longer screws against my concerns that they would puncture through the cushion and ultimately wouldn't hold anyway. Told City Furniture rep we were not satisfied with the fix, he said don't worry, they would work with us, even if they went out of warranty (the repair was done at the 11th month mark). Several months later and the screws were puncturing not only the cushions, but us as well, drew blood. Another service call but now they say we are out of warranty and this is just a courtesy.

I will try and be as brief as possible - I strongly suggest shopping somewhere else. 4 out of the 11 pieces were damaged, 1 was missing. One month later we are still trying to resolve. It will take another 2 weeks to resolve they say. They keep making mistakes and we keep having to correct and guide them. Even two pieces we went to pick up ourselves were damaged, they never inspected them. The delivery people bring and take only what they want, not what the order says. They have been dishonest from the sale, each person telling us something different about returns, exchanges etc.

I purchased a leather couch from City Furniture and paid for the stain removal warranty. They did not advise me that I had to call right away as soon as the stain happened, although you don’t always see it right away. They came to try to remove the stain, used 3 products and it didn’t come off. That was all they could do, so I have a less than a year old couch with stains even though I paid to have them removed.

I received my delivery a week late. Then on the day of delivery they were scheduled to come between 9:30-12:30 and I had to call at 12:30 to find out what was going on. Upon delivery hours later, they left without putting the knobs on the draws and two draws were broken. When I asked about it they said to call customer care and left. They are the worst service I have ever experienced with furniture???

I bought a 3-year "In-Home Service Warranty". Defective cushions on 2 of the seats. They are not honoring the WARRANTY per contract! I bought a leather sectional sofa in the summer of 2016 that cost us about $4000 plus. Along with the sofa we also purchased the "In-Home Service Warranty". After just a yr and a half the 2 of the 5 pieces from the sofa have flattened out and is misshapen. THIS IS A DEFECTIVE PRODUCT! You can even see it bulge out A LOT further than the rest. The cushions have failed. I had a tech come in and inspect it from City Furniture. To find out City Furniture just claimed it as normal wear and tear.

We recently made a big purchase at City Furniture HQ of about 4K in furniture. Our purchase included our dining table with 5 Camilla Gray Upholstered Chairs. We have cleaned a few stains with a terry cloth and water and with great disappointment the fabric was discolored. This has become an eye sore in my dining room. What’s upsetting is that upon purchase the salesperson recommended these chairs to us not only because they matched the table really well, but also because they were easy to clean and maintain, hence, this is a product made to be used for dining purposes. The product they sold us is of very poor quality. I contacted CS and spoke with Kageene **, she offered me a 40% discount to reselect and purchase 5 chairs and she also scheduled a person to come out and try to fix the problem. The tech came out today and he did not believe I had cleaned the chairs with just water and a Terry cloth.

We paid in full for various furnitures. After waiting for weeks and months for items to be delivered. We noticed that upon receipt that we have received wrong items or damaged items. They are selling items that are not in stock and are making customers wait months only to be delivered damaged items. I have videos and photos of all of the furniture I've bought that arrived damaged. I asked for replacement and they sent a guy to repair a brand new drawer. Other items they have said we have to wait for weeks. More than a month for the item to be replaced.

I purchased a sectional sofa a little over a year ago. I just made my last payment. At the time I also purchased coverage for the fabric. At this time the fabric is pilling and the sofa is understuffed. Very cheaply made. I will NEVER purchase any more furniture from this store. I have spent over $10,000 in purchases from City Furniture. I called their Customer Service Dept but got no results. The warranty on the fabric DOES NOT cover the material pilling! Why did I get the warranty in the first place? I thought it covered the fabric. The only option I got was to spend more money to replace the piece I'm referring to.

I moved from out of town with no furniture. Ordered over $5K of stuff. Scheduled delivery to the new condo. They "had the condo in their database" and also called to arrange delivery. Condo rules, no moving after 4:30 PM. They scheduled my delivery window for after the condo allows. Then they couldn't get me the furniture the next day... meantime I'm sitting on the floor with no furniture.

I have never dealt with a company so incompetent and with such horrible customer service. I thought Comcast was bad but City Furniture takes the cake. The GM and Manager at the store in FM are not at all concerned with helping their customers. Numerous lies told by local staff and the customer service team in Ft. Lauderdale. They allow their drivers to make the rules as they go. I have wasted hours on the phone trying to resolve issues with this company and I am DONE! Stay away from this company unless you want to be disappointed. Not even worth one star!

City Furniture is the worst... Poor customer service, poor delivery and overall bad experience. Do not buy furniture from City Furniture. I have been waiting for almost a month for my bedroom set. I was told it was in back order. Today makes 3 weeks I have been waiting for my bedroom set. I was contacted by a delivery driver to inform me he would be here in 45. Asked if I had rails. Said no and he replied he would call back. Per City Furniture my order was cancelled by the driver and I’m waiting for my delivery. PLEASE DO NOT ORDER FROM CITY FURNITURE.

Purchased some items from City Furniture. Received a call confirming delivery with the caveat that one item was out of stock. I told customer service to cancel that item and refund the purchase price. Well two more calls to City Furniture with no resolution. No one takes responsibility. Once you buy you are on your own.

Except for Mike ** who was outstanding and a customer service rep who worked with us, we found City's return policy to be so onerous that we will not shop there again. Essentially, everything you now buy is as is once it leaves the store. My wife and I bought the wrong height bar stools and immediately called the store hoping to exchange them for the right height. We were told that there was no replacement or return policy once items leave the store. Our bar stools were still in the boxes except for the one we left the warehouse with unwrapped. After much haggling, the finally told us we could return them with a 15% restocking fee. I was told that this policy is the result of some people misusing the return policy. However, we've been shopping at City for years and the new policy is too restrictive for us to continue to shop there.

This is the worst experience... Three weeks ago was delivered water damaged and full of mold. After spending months cleaning up mold from hurricane. Have spent many hours on phone and sending pictures to company. They came finally today to have only sent the wrong pieces. Now they are saying another week before can be delivered. Worst customer service of any company I have ever dealt with. I want them to just take it back and saying no return policy... Buyer beware. Do not buy from CITY FURNITURE.

Their sales practice is disgraceful, the salespeople add warranty when you don't request it and give you a hard time when you tell them to remove it. The furniture is extremely poor quality, and the customer service is nonexistent. The cheap Chinese made furniture arrived damaged, you have to photograph the damage and fill in an online form, then they ignore you. So you then need to ring and stay on hold for hours at a time trying to find out when someone is going to call you and resolve the issue, the automated response you get from the online damage form is a NO REPLY email so the only thing you can do is call them and wait on hold for hours and hours. We should always learn from your experience, so I am passing on my experience to you so you don't have to waste days of your life like I did. DO NOT SHOP CITY FURNITURE OR ASHLEY'S UNDER ANY CIRCUMSTANCES.

It is 10 pm and I was supposed to be receive my dining table between the hours of 3-6 pm. I checked earlier today. Time had changed to 6:50 pm-7:20. Then I started calling customer service which was no help. At 8:36 after another called to customer service they said 20 mins to delivery. Well it is 9:55 pm and the delivery guys are still not here. I got an automated text that they were doing to get here an hour ago but they got lost. They waited to give me a call for directions, 30 mins after being lost. This has been a stressful day waiting and not getting true answers from customer service. I will never purchase anything from City Furniture again! I have to wake up early for work and now I have to wait for them to assemble the dining set I purchased. Very disappointed I paid this company, should of read reviews.

This is the first and only time that I will purchase furniture through City Furniture. I purchased a bedroom set, 3 queen mattresses, and 2 twin mattresses from City Furniture in Naples on 10/31. The purchase included free shipping. According to the City Furniture website at that time, their free shipping included pick up of mattresses as part of their Haiti Relief campaign. I asked the salesman to confirm that the mattresses would be picked as part of free shipping. He confirmed that our old mattresses would be picked up when the furniture was delivered. This is the main reason that I purchased through City Furniture.

I had a table delivered and it was damaged so had to send in pictures and schedule an appointment to have a new table delivered. The following week I get a missed phone call and message saying to contact City Furniture to confirm delivery for Monday. I also received a text saying to respond Y to confirm delivery for Monday. I did respond Y for yes and received a text message saying I am confirmed for Monday delivery.

My husband and I bought furniture at the Boca Raton City Furniture 3 years ago and had no problems at all. We went to the Wellington store on July 29th to pick out new bedroom furniture. We found a set we liked and asked about it, the salesperson said that the furniture had been discontinued. I was confused as to why it was still on the floor but she told us that it was being sold "as is". That wasn't marked anywhere that was visible, but we moved on to find something else. We found another set and flagged down another salesperson. This time we were told that the full set wasn't in stock, but we could have the pieces that were available delivered then and wait for the others. Then she said the other pieces would not be available until October 21st! I was surprised how long it would take but we agreed to have everything delivered at once, so as not to have to pay the 120.00 delivery fee twice.

I am very disappointed with City Furniture insurance department. They will do anything not to replace your product. I bought a laminated marble table from City Furniture. It looks gorgeous, but after a few months the legs started shaking because the screws were loose. Crack started to appear on the table. I called City Furniture to report the problem. They sent someone to check the table. The person told me that it's a manufacturing defect, and City Furniture should replace it.

I am so disappointed with the customer service at City Furniture. When you call the customer services you're on hold for at least 1 hour before you speak to anyone. We had furniture delivered which was ok. One of the pieces of furniture was damaged. And the trouble we had to get it delivered back was absolutely ridiculous. Phone call after phone call having to wait in for hours. The customer service people very very rude.

I bought a mattress from City Furniture in Pembroke Pines, FL on 6/29/17 with the extra mattress pad for the 120 day reselection/exchange if we didn't like it. That transaction went smoothly, but the mattress was not comfortable, so on I went back on 7/18/17 and choose another mattress for exchange - paying the difference right then and there plus added 2 other chairs to the delivery order scheduled for Friday 7/21/17.

I purchased a $2250 sectional sofa online after viewing it in the showroom. Within hours, I was told that 2 sections were back ordered even though it was in stock when I ordered it. Spoke to 5 different people who gave me several different times when the order would eventually be delivered. Each call was more than 1/2 hour wait time. Ended up cancelling this order due to frustration and very poor customer service. It's not like I was ordering a pair of shoes; it's a sofa! They sound so disinterested in helping you, it's a shame. Do not buy your furniture here. You will be disappointed.

The sofa began to fade within the first three months. We bought the extended warranty, so I called. They told me fading wasn't covered. I will never buy another piece of furniture from City Furniture. Their Furniture sucks.

Back on May 2016 I bought a platform bedroom set with a mattress. It is obvious that the salesperson has no idea what she was doing, because she sold me a 16" mattress. I had never bought a platform bed; I didn't know any better. The mattress is extremely high for the bed, which makes it almost impossible to climb the bed and get off. Due to personal problems and business traveling, I called today to get it exchanged, as it has hardly been used. The representative in the warranty department, Ivan, said that he couldn't do anything for me. I requested to speak to a supervisor or manager, and he refused to transfer the call. He said that it was over the warranty time, I just had to talk to him and there was nobody else I could speak to. I told him that was impossible, as he had to have a superior. He said that he wasn't going to give the call to anyone else, as nothing could be done.

City Furniture located at Federal Highway Fort Lauderdale delivered a defective furniture. I have called customer service at least 10 times staying on line for more than 30 minutes each time. They were very difficult to deal with. Nobody wanted to take responsibility. They lied to me that somebody will call me. Now 10 days later I gave up calling them. I have to live with defective furniture. I hope people would shop at other furniture stores but not at City Furniture. There are multiple good stores close by on Federal Highway.

What a 2nd tier company!!! First we were mislead on the initial sale. Salesman made a mistake on what was included in the set. We paid for the "white glove delivery" where the guys took almost 3 hours to put together a loft. They told us they were missing a piece and waited home another day for delivery and then they tell us it wasn't included in the initial sale. Ordered the additional piece and was to be delivered today in a window and no calls and over three hours late now if they come at all. This company is very poorly run.

My first and last time buying from City Furniture the worst experience ever. Horrible service to me the consumer. I have been waiting for the furniture to be deliver since 04/14/17 then on April 28, April 30, and May 17, May 18 and now they promise that the furniture will be deliver on the May 23. Why would they display a merchandise that they can't provide nor deliver to their customers. After I have invested and spend a lot of money in painting, decorating, curtains and light fixture specific to accommodate the purchase furniture. Also poor work ethic from the salesman, avoided my calls/texts and e-mail from the store consumer care department.

Their salespeople somehow manage to screw up our orders all the time. Their warranty is crap. They do not want to replace items that their technicians can't fix. Their finish on the furniture is horrible, it rubs off. When you call for warranty, they say it's water damage and not covered. I have been waiting for two months for replacement parts on my electric recliner. You have to literally threaten to get a lawyer to get them to take back furniture that is defective. They will try to give you a credit or store coupon instead of doing the right thing. All their furniture is subpar, even their Bernhardt collection. Watch their delivery people. They have gouged my walls in my house and cut corners by not using all the parts. Most are rude and don't really care. They just want to hurry up and leave. Take my word. We have spent way too much money in this place for crappy furniture and even worse service. Do not buy from them. I promise you will regret it.

Damaged goods delivered 4 times and very poor delivery service and horrible customer service. I am filing this complaint regarding a purchase have been trying to get fulfilled since Feb 2017. I originally purchased from City Furniture (inv # **). The sofa was delivered damaged. Ms. Jan ** assisted me to have me reselect from Ashley Furniture (inv # **) but she was hard to get ahold of and avoided my email/call. In all instances it has been nothing but a nightmare for me. Their customer service team is not very helpful, and their delivery people are rude. No one cares to help. Ms. ** at Ashley store in Davie promised to credit my account for all delivery charges and apply an overall credit to my purchase (for my inconveniences) upon receipt of my 4th replacement sofa. I finally got a replacement that was not damaged and I have been trying to contact Ms ** so that she can apply my credit and I cannot seem to get her to respond to me.

The agent that took care of us in Fort Myers is very good. Rafael ** is very attentive. I recommend it to anyone who buys furniture in Fort Myers City Furniture. Is very good in his work and as a person and in general. My opinion is very satisfactory.

Purchased adjustable beds with high end mattresses 11/16. One month later the massage motors became very noisy, at a point we stopped using them. Had a tech come out in 01/17, he said the massage motors are defective. Motors were put on order under warranty, 2 weeks later I found out they were on back order. 7 weeks later they came in, were installed 2 weeks later, the new motors are noisier than the ones he replaced. Now the manufacturer said they will be sending more motors, and the tech will install again. This has been the most frustrating deal I've ever dealt with. The beds are four months old, still haven't had a chance to really enjoy them. City Furniture told me that they are just the middle man, we have no control how the outcome is resolved. I've requested to just replace the beds, they said they can't do that.

Spent a lot of money at the store. Sales agent made an error and had to resubmit order. Needless to say she forgot to reschedule delivery date. Sat at home waiting for my delivery and couple of hrs later when I called was told no delivery was scheduled. Furniture was delivered a week later. Had to return one piece as it was damaged. One piece was on back order. Store called to schedule and confirm delivery of final piece of furniture. Received notification that my order would be delivered between 1-4 pm. At 4 pm I called driver and was told they were a little delayed but he'd call me right back. At 6:45 pm I had received no furniture and no phone. Great way to run a business. Will not shop there again!!!

Purchased furniture and scheduled delivery... Product was destroyed by deliverer before getting to my house and had to reschedule. Advised leaving to go out of town next in afternoon following week... Company agreed to deliver in AM. Just received call... "Can't get to you until 3pm." Shared previous commitment and deliverer and customer service was like "Oh well". Buyer beware. Company with no integrity!!!

People never buy from City Furniture. The idiots in Miami warehouse are bold face liar. I order a sofa set on Sunday March 2017. Computer shows all pieces in stock. Pay for the item. Schedule it for delivery. 2 hour before my delivery time they call and say a piece for my sofa is on back order and it will not be available till March 2017. After I throw out my old couch so now I have to sit on the floor.

We purchased an "In Home Service Warranty". As the name implies we paid for someone to come out to the home if there is a defect with the article. We had a incident that required to use this legal binding contract. City Furniture chose to assess the situation over the phone and not even take the time to honor their part of the contract and send a professional to our home. We did not request to fix the item or to replace it. We merely just asked that they honor the contract and send someone to the home to make an assessment of the damage. As it specifically states. There are other furniture companies in town that I'm sure will be more responsible with their contracts.

Got a bedroom set delivered last week and was advised by the driver to slide my dresser over to its place as it has gliders on it. Pointed out a large chip on one of the legs, where he pulls out a wood pen with different color and colors up the scratch. Second chest delivered was unbalanced and told to get a pad and place underneath to balance it. When bed was assembled it was left loose. I guess that's their idea of set up and delivery. My advice go somewhere else. You can be treated like crap for a lot less. Check out the reviews on this company. Where there's smoke there's fire. I was a fool. Learn from my mistake.

We paid for a warranty. Went to use it and they said it was too bad and they won't fix our problem. Vinyl area on our leather sectional peeled up and they won't fix it. A couple of stitches are separated as well. Will never buy from them again. Don't ever get the warranty!!! Won't honor warranty. $270.00 spent for nothing.

HORRIBLE customer service. Purchased furniture a couple of years ago. Vowed never to go back because of quality and service issues. They sent nearly $500 in store credit a week or so ago because of some sort of rebate for not using in home service. We did in fact use it. A lot. In any case, we thought we can use a throw rug. After all, how much can they screw that up??? A lot it turns out. We purchased about $600 worth of stuff. With a $500 credit, that was the right price given the quality. Because of past experience with these people, we made sure that the one thing we couldn't take with us was in stock before we agreed to purchase it. This was a Saturday. We made arrangements for delivery on Monday.

Purchased a 3 piece soft loveseat and recliners from this company. The quality of this furniture is deplorable. After my first negative review, I was contacted by an employee who wanted to talk about my review. I returned call the next day to find out she was on leave. I feel this company sells inferior products with no intentions of resolving issues on their products. This company needs to be thoroughly audited for taking advantage of consumers. I should know that a certain company who sold waterbeds would be questionable. Furniture was purchased June 15, 2014.

Bought an electric reclining sofa in March 2016, mechanism didn't work from the beginning on. Replacement parts were ordered twice but wrong. I was told to throw them away! What kind of business is that??? Finally got an exchange today (01/07/2017!!!). The sofa was dropped off and I had to take care of packaging and set up myself. The delivery guys left and shortly after that I saw the damage on my front screen and paint job of my house. Called customer service and was told that the delivery guy said that he didn't do anything wrong. Of course not! The guys weren't smart enough to remove the leg of the sofa. They did it with right where it fell off when they hit the front screen. They left immediately without saying a word. Now I know why!!! I was told that there is nothing they can do for me. I should have checked everything before they left. As if I follow the delivery guys around and check every last action they take. Thanks, never ever again!!!

I bought a fabric sofa set less than a year, within six months the seat starts to peel. The sofa looks five years old. I don't use the sofa as much, no kids in the house. I called the warranty customer service and they said no coverage for peeling. How can a company sell a product that will last you less than a year? Not to mention that is not a cheap sofa either. Very upsetting. I will never buy anything from City Furniture, ever again! Be aware, don't go there!!!

I bought a bedroom set from the Stuart City Furniture store. The bed frame was rotten from the beginning. You can't read a book or watch TV or even turn over without the frame creaking, LOUDLY! The delivery guys were to come back and set it up properly, or replace it! That didn't happen. I've tighten the screws, used WD40, have a blanket between the mattress and the frame, I have put coasters under the stubby little stick that is at the center, head of the bed. NOTHING MAKES IT STOP CREAKING!

I bought this junk mattress at City Furniture Boca Raton. First we got a pillow top. It was horrible. We exchange the mattress to a firm mattress and it's worst. Because it was cheaper than the other mattress the sales associate started to put pressure on us and he stated that we had to spend the rest of the money that they or we would lose it. I ask him to put the rest of the money in a card so I can spend the money later because I couldn't decide what to buy with the 200 DOLLARS left. He said it was impossible. Well we ended up buying a vase we didn't want. Anyways, the mattress the second one, lost its shape after 2 months and we cannot sleep good during the night. We suffer of back and neck pain in the mornings. It's a torture. Don't buy any Serta innerspring mattress manufactured at 3774 interstate Park road North Riviera Beach Florida, 33404. Don't waste 1,300 dollars.

Ordered furniture for my vacation rental condo. We were promised delivery in two days except for the living room table which was to be delivered by December 21st. Since we were returning to Ohio on December 23rd, we were given assurance that it would definitely be delivered on the 21st. On the first delivery, we received a call in the morning that it would be delivered between 1:00-3:00. It arrived at 4:30, only to discover we were missing one chair. The next day, the missing chair was delivered. Again, we were told delivery would be between 1:00 and 4:00 p.m. It was delivered at 5:30.

We bought a brand new bedroom set from city furniture and in five months the Formica started peeling off the headboard. When I called about this, they explained it is guaranteed for one year so there is no problem. All I have to do is bring it in or pay $50 for a service call (people come out to fix it). I cannot fit the headboard in my car. If it is guaranteed they should come out and fix it. They will not! That is not a guaranteed! By them being so underhanded, they have lost thousands of dollars in me and my friends future business.

Very disappointed with the furniture quality and the customer service. I bought a bedroom set and it has been a disaster. $300 each nightstands (MADDEN DARK TONE WOOD MODEL): visible screws on top of the nightstand and scratches everywhere. $700 drawer (MADDEN DARK TONE WOOD MODEL): not polished properly, very rough, and unstable, it moves from side to side. Worse quality than IKEA items which are a lot cheaper.

Bought a couch that cost me over $2200 and it's leather. It started discoloring after a couple of months. When I called corporate they gave me Laura's email. However after 3 emails and no replies in a year I figured to call corporate and tell them. They told me to keep emailing her. I called warranty and they send a technician over. He told me it's discoloring from my feet rubbing against it. An expensive leather couch shouldn't be doing this especially when it isn't old! I will never go to City Furniture. They just give you the run around. So upset.

We bought chairs from City Furniture and they had wood destroying bugs in them. When I complained they took the furniture back but the bugs (Powder Post Beetles) were in my home. They were in our furniture, Kitchen cabinets and we don't know where else. City Furniture said they are not responsible to treat our home. I have been told it could cost thousands to rid our home of the bugs. I have pictures, videos and hundreds of dead bugs dated to prove what they did. I ask you, knowing this and knowing City Furniture has a 1 star rating with 185 consumer complaints, why would you shop there?

We purchased a sectional sofa and within a few months the stitching started to come undone. They agreed to repair it if we were to bring it to their warehouse! But they could send someone out if we paid $50 for them to send him for a house call but the repair was free! What a joke! We did pay to have it repaired because after all it's a new couch right?! And it was cheaper for us to pay the fee than to get someone to pick it up from our house and take it to the warehouse and back. Not long after the leather started flaking! The leather was flaking on areas where it didn't receive any wear and tear. It didn't happen where we sat or on the arms, it occurred in between the cushions, on the top of the back and on the sides! We paid nearly $2000 for a couch that didn't even last a year! It's absurd!

After 3 months that I bought the sofa it broke, right in the middle the wood broke. I called them and the technician came and obviously he couldn't fix it. The technician said, this happen all the time, more than one time. I had to pay $70.00 for them to pick up the sofa and bring the new one. A few days ago, I had to call them again because the new sofa when you sit you can feel like a hole right in the middle of the sofa, the same place where the first sofa broke.

On Sunday September 23 or 24, me and my husband went to City Furniture. We was in there for almost 1 hour looking around and so we decided on a dining room and living room set. We got with a salesperson. He rang us up and asked for a good delivery date and time. We paid and left. Tuesday night someone calls to confirm Wednesday delivery. He says everything will be delivered Wednesday. The drivers come out with a scratched up table and chairs. But no living room set. Which means I have to take another day off.

I purchased furniture from City Furniture about 2 months ago 2 queen bed sets, a sectional, and a chaise chair. Now my son box spring and frame fell apart and the other set starting to come apart and sectional and chaise chair both arm rests you can feel the wood coming out of chair. Had one of their people come out they said normal wear. That's so much **. Poor quality very cheaply made. Nobody wants to help and warranty department don't help at all. This company is terrible. I wouldn't tell anybody to this place. I spent $3500 dollars on junk. So unhappy. Wish I never went there. Beware.

I bought a recliner couch, chair, and four dining room chairs last week. Delivery was scheduled and delivered on time. The delivery men were professional and made sure everything was perfect before they left. The cleaned up after themselves - we also received a call to make sure everything went well. The furniture arrived in perfect condition and we are very happy with the service, delivery, and furniture.

Purchased a dining set and a bunch of other furniture from City Furniture for a condo that I'm fixing up and renting out. When the furniture was delivered I was a scratch on the top of the table and asked the delivery person if he had something to fix it and he did. This piece had a leaf for the table and he put it in for us. Like I said we don't spend a lot of time in this apartment just fixing it up. When we were there we decided to take out the leaf and close the table.

Sofa came with the back very out of plumb ie: crooked. They finally sent a second piece...also crooked. Waiting on the 3rd attempt. Well the 3rd one arrived ...exactly the same. What a pain. Sofa sectional was not cheap. They offered $50.00 store credit, what a joke. Did not think I was buying junk at the price I paid. STAY AWAY!!

We purchased a leather accent chair from BOCA RATON CITY FURNITURE Store last week. We were going to buy it Thursday, but sales associate told us that "Tomorrow is a tax-free day. Why don't you come tomorrow and save money?" which sounds great at that moment but then when we come tomorrow to buy the chair they told us "If you buy stuff more than $500 then it will be tax-free." SO TRICKYYY!!! We said ok, not a big deal and still buying it.

I pay 1,815.00 dollar for 3 pieces of sectional recliner, leather, color gray, made in China. Different tone gray from one piece to the other pieces. The headboard one is bent. Different height, 2" from one to the other 2 pieces. In the back of furniture is more open that the other piece is totally different in sectional with the other.

I browsed online for the perfect bar stools for my new kitchen and finally found them on the City Furniture website. It said that they could be ordered and shipped to the store for pickup. I called and spoke to a sales associate who told me she would take my order on Thursday and the truck would be in on Friday. We went round and round for a couple of minutes about the fact that I couldn't pick them up until Saturday and they do not allow pick ups on the weekends. Apparently, you have to take time off of work to go during the week. We completed the order and disconnected. I later get a phone call telling me that the truck came in Thursday and the next truck wasn't until the following Tuesday.

I purchased a Reclining Sofa and picked it up. The unit was a two part unit and one of them was defective. They exchanged 3 times and I still have a defective unit. The Sofa will open but not close. I spent 3 hours waiting for customer service to pick up the phone. Meanwhile I started a chat online. I requested a refund and they refused it. They offered an exchange for 8 days later!! I called my sales rep and she told me she could not help me and she transferred me to customer service which made me really mad. I called back and asked to speak to a manager and they put me on hold. After 30 minutes they just hung up. Stay away from City Furniture!!!

On March 12, 2016 I purchased a complete set of queen size mattress. I never opened or place the mattress since my home was being remodeled. On May 12 I proceed to open the mattress and place it in the guest room. Well to my surprise the mattress was sunken in on the left side, where there's a huge crater. I have called and spoke to several associates for City Furniture only to be told it was a clearance item and no returns will be made. I paid almost $800 for this set. How can anyone think they have a right to rob me of my hard earn money??? The mattress is now part of my furniture lying on the side of the wall. I will not rest until my money is return!!! I cannot find the receipt for the mattress but the same time I purchased it was the same day I got head and foot board the complete set. Thank you.

We purchased a mattress in the Tamarac location on 7/13/16 and were told it would be delivered today, 7/15/16. I called customer service this morning and was told that we are not in their delivery schedule. I took off of work and the very rude customer service woman told me it would not be delivered today. I asked for a manager and was told they only have an escalation team and she was part of that team. She would not help. We were assured by our sales person, Matt ** and his manager that it would be delivered today. This is the 2nd delivery problem we have had with City and will be my last. City Furniture does not communicate within their departments and takes no responsibility for their mistakes. I am furious!

We purchase a light wood dining table from City Furniture. We visited their website and also the store in Palm Beach Lakes. The display at the website and the store was nice. However, when our dining room was delivered, it was the biggest disappointment. The dining table had so many deep "visible" distressed marks throughout the table that it appears to have been damaged. We contacted customer service the next day and send them pictures to show our concerns. We even went back to the store to take picture of the floor model.

My date of purchase was on Jan. 2013 within this time this furniture has been repaired at least 3 times. Keeps breaking on the same spot. Last time the whole platform of the chaise was replaced. Well guess what it breaks again on same spot. Now of course the 3 year warranty I paid for is over. I feel that this piece of furniture is not well made and of course I also believe a piece of furniture should last more than 3 years specially when it is not used everyday. At one time I wanted to exchange for a different style but no way City Furniture did not agree and continued to repair over and over again this defective piece. I'm just very upset. I paid full price for a piece of furniture that I could have just gotten in a garage sale for a lot less.

We purchased over $9,000.00 worth of furniture & opted for the "premium delivery". City Furniture's literature & website states that customers will be 100% satisfied as the delivery team assembles/places & cleans up while the customer relaxes. The delivery team assembled all the furniture & placed it where it belonged, however, they did not remove all the trash they generated. Yes, they p/u the big stuff, but the mess they left in my driveway is stunning! Literature about my Tempur-Pedic bed, Allen wrenches & bolts, long screws, wood screws, plastic bags, mesh bags, metal hinges, small pieces of plastic, Styrofoam, etc.!!

We are repeat customers and we recently made another purchase close to $2,000 at the Dadeland location. The sales lady was nice and accommodating during the sale, but was later unable to help us when the problems began. From the first delivery date of 6/24/16, an item was missing. I contacted the store and the delivery guys also contacted customer service. After speaking to both the store and customer service, they still did not enter the correct information in their system. We were missing a chair and not a mattress. At that point it was no big deal, mistakes can happen with so many deliveries and we didn't mind.

I paid for a $3200 bedroom set May 21... The salesperson told me the rails for the bed were in back order and it'll take 2 weeks for them to arrive and he'll keep me posted on its arrival. I said "Ok. That gives me time to prepare my bedroom for delivery." After 2 weeks of waiting and no call I decide to call the salesperson and get no response. I call customer service and they tell me on June 29th they are expecting the shipment to come in and that I will be receiving the it on July 1... Waiting all day on July 1 for delivery. No delivery made.

Purchased a sectional from City Furniture in Wellington. My husband had to take the day off to wait for the delivery as the only time frame that is given these days is "between 9am and 6pm" which is already an issue for working people. The delivery arrived and lo and behold part of the sectional was "mislabeled" and had to be taken back. The only thing customer care was worried about was that we were satisfied with our furniture. Well no, we are not satisfied as we do not have a complete sectional. Customer service was dismal at best. We were offered a $50 gift certificate to City Furniture. Since I don't plan on shopping there again that has no value to me. For anyone looking to purchase furniture I would strongly suggest utilizing one of the other furniture companies who truly care about their customers.

Went to City Furniture on 3 occasions looking for dining chairs. The salesperson kept telling us about their quality. I put 3 24" chairs next to each other, and all were different heights by over 1"! Did make the horrible mistake of ordering one set. Bottom line, they looked much darker in our home (I will probably take one back to the store just to hold it up to the one there). Regardless, I knew they would charge a 15% restocking fee. What they DID NOT say was you must pay the fee and take a store credit that must be used in 5 days!!! This is not custom furniture. They were delivered in boxes marked "made in China" all over them.

I purchased a leather sectional from City Furniture about 14 months ago and a section of the sectional sinks down. This sectional is pretty much new because I'm never home, I have no kids or pets. I never in my living room or home because I travel a lot for work. I called the warranty department because I purchased the 3 years warranty plan. The tech came out today and said yes it's defective and it's nothing he could do. So the rep from City Furniture called me and said they can't replace it. My only option is a gift certificate for $150 and keep my sectional as is or a $75 credit back to the way I purchased my sofa.

Poor quality products, poor quality service. No warranty. 0 stars! They do not care! I called them, they requested all kind of information and after going back and forward several times they did nothing. I just noticed that other people had the same experience and complained but City Furniture did nothing. My advice do not buy anything at City Furniture.

Looking for a new dining set and bedroom set at City Furniture Stuart location. Sat down with a salesperson who checked to see if both sets were in stock. Table and chairs were in stock and only 4 of the 5 pieces were in stock for the bedroom. The 5th piece was on back order and was expected in June 24th. I was in no rush for the furniture and expressed I would like to wait until the entire set was available and then have it delivered. The salesperson said it would be in my best interest to take a partial delivery now and a second delivery with no cost to me when the final piece was in.

I purchased a bonded leather sectional in 2014. It has now started to shred across the seat cushion. I live alone and I am out of the house every day (including weekends) and most evenings so the furniture has been subject to absolute minimal usage. On contacting City Furniture both at the store in Boca Raton and the head office I was (curtly) informed there was nothing they would do. Their 'customer service', it seems, ends at the sale. I wondered why they would risk their reputation and refuse to even have anyone look at what is obviously a defective product. I should have looked at the many negative reviews first - they just don't care. If it were possible to use zero stars I would do so.

I purchased Bernhardt Furniture about 2 months ago and the paint has started to chip on the tops of the night stands. I have called the City Furniture where I purchased the goods but no one wants to take responsibility. Bernhardt has only one person to contact and it goes directly to voicemail. I am requesting a refund for the furniture since I have paid over $3,000. It so funny how this company is so customer service oriented when you are buying furniture but when there are issues, it's like pulling teeth.

This company is the worst!! They sold me a leather sectional 2 years ago for top dollars and convinced me to purchase 3 years warranty that will cover everything. The quality of the product was horrible. The 3 electric recliners stopped working 5 times, other parts broke down as well and each time I called they sent an unprofessional technician that came without the parts or ordered the wrong parts + they refused to fix other things and basically the product was a lemon and the warranty is even a bigger lemon!!!

Last year we bought a white couch leather. It started to turn black. I called to see what we could do and there is nothing. It's poor quality furniture, just junk. Throw it out in a year!! As for my bedroom furniture, the knobs are falling off and breaking also. When you use polish on the wood, it looks sticky and big areas of blotched polish. Just gross. Throw it out also. So a ripoff about $10,000 worth.

I have had the worst experience with City Furniture ever! I was mislead to believe if I had any issues with the furniture it would be handled if it was within the first 24 hours. Well I guess configuration issues did not fall under that part so I had to then pay a restocking and delivery fee after repeated trips to the store and endless hours of phone conversations. After then paying the fees and delivery charges yet again they delivered the wrong furniture again which caused me to have to take off work another day to have it sent again. I got a refund on my in store policy or service warranty because I have no plans of dealing with them for three year concerning any issues because they don't deal well with customer who spend their hard earned dollars! Poor performance City Furniture.

Bought a leather sofa and love seat for $3,000.00 seven month ago in September 2015. The sofa seat sinks in, and the leather is dry and rough, peeling in the sides of both furnitures. The back of the love seat is uneven. City Furniture sent two techs to check the furniture. They are paid by them and both said the same thing. Warranty won't cover normal wear and tear. This is Unacceptable.

I had been looking at a sofa at City Furniture and after several visits went back into the store in Wellington Mall and made the purchase. I was told the items were in stock and due to living in a condo, I had to wait to set up delivery. I called the next day and made the delivery date as of March 31, 2016. I was told that they would contact me 24 hours in advance to ensure everything was good for the delivery and provide an exact time. They never called. I called the store and the SR I spoke with stated that she checked and the delivery was all set up for March 31, 2016 as requested. At 7am I received a call from the delivery company and they stated they only had 2 pieces of the 3-piece sofa that was ordered and wanted to know if I still wanted it delivered. What good would 2 pieces be without the third.

We purchased leather recliner set at City Furniture and 11 months later we noticed that the leather is peeling. After 2 unsuccessful attempts to have City Furniture fix the problem, I have decided to take them to small claims court and attempt to inform folks that everyone needs to be attentive when purchasing insurance/extended warranty. We are led to believe that everything will be fixed by the extended warranty, but sadly this is not the case. The sad thing is that in my interpretation of the extended warranty, this is something that should be covered. I am really hoping for 2 things: to have them contact me and reconsider their decision and repair the piece and to spread this message to as many people as possible.

We made countless calls, sent numerous emails and visited the showroom mostly every day. After 2 months and 9 days they got back to us and sent couple of ladies. They took pics and disappeared. Later that I received a call from Marcella from warranty department and she said according to them I refused to let them in which was a mere lie. I explained everything to her she asked me to send pics with detail email so I sent her 29 pics explaining my predicament. She then called and assured me that she will replace the entire furniture after that she disappeared.

First I must say if was possible to give zero stars I would. I have had just the most disappointing experience at CITY FURNITURE. I will explain in complete detail. I went to the clearance/corporate location at 6701 N. Hiatus Road, Tamarac FL, 33321. After two hours of looking my husband and I decided we couldn't afford the leather sectional we really wanted in the clearance section. The sales representative (SR) ** was very helpful. As we were leaving he continued to talk to us in an effort to encourage us to buy the sectional. My husband told him to see if there was anything he could do to bring the price down a bit. He left us and walked about 30ft AWAY from us to look in the system. He walked back over to me and said, "I have great news. We're going to take $400 off for you." I said, "REALLY!" He said, "Yes, but you have to buy it now." I said, "Yeah! Ring it up." My husband went with him to the register while I waited with the kids.

We purchased a bedroom set on President's Day. When the set was delivered, it had a chip on the headboard. We requested a replacement, and they ask for pictures of the damage to process the request. We submitted the pictures, and they subsequently told us that their procedure called to send someone out to try to repair the furniture. We insisted that we purchased a brand new set of furniture and not a repaired damage set and that we wanted replaced, not repaired. They insisted that this was their procedure and that they will have to send the repair team to try to fix it, later we will have the option to accept or not accept the furniture.

Poorly constructed mechanism in bedroom furniture and warranty not helpful. No one at the store has authority to rectify the situation. Brand new furniture and living with a stack of books holding bed up and a permanent drawer that stays fully open 100 percent of time. Not worth $2300 dollars.

I bought the most expensive sectional couch they offer at City Furniture and it has been faulty since day one. I called to schedule a service, that I paid extra for, and they asked me to send pictures. Of course, they never called me back so I called them to see what was going on. They blamed it on their outsourced contracting company. Once I finally received a call from the repair company they informed me that they can only come Monday through Friday 8-5. Well I am not sure about you but I cannot take off a day from work because my couch is uncomfortable.

We bought patio furniture on August 16th 2015. The sales experience was just fine but everything else that followed was terrible. First we had issues with delivery that took hours from me and days to straighten that situation out. About a month or so later I noticed rust on my bar stools where you would rest your feet. I mean the whole thing was rusted and dripping down on my brand new ceramic. I called and they did the same thing to me as they have done to thousands of people. Take pictures and send them in, so did and got no response so I called to see if they got them.

Was told by purchasing their 3 yr in-home service program if anything happened to our bar stools they would be covered 100%! Calls them 9/23/2015 and spoke to Kari. She asked me to email her pictures and they would send someone out to look at it. Someone came out on 9/29/2015 and determined it was a warranty issue and said we'd hear back from them when the part came in??? I asked why not just exchange it. He said they would need to order the parts and fix it. To date, almost 5 months later and nothing???

New to Florida Dec 27, we innocently were swept up in the City Furniture bizarre Customer Service Prevention vortex. Their mission is "You chose it, you paid for it, it's yours." They have operated with impunity way too long from all we read and hear, and we have experienced, personally. Who wants to join us in dialog with state Consumer Protection and in pursuit of a class action?

I bought a sectional with bonded leather at the Wellington showroom. Bought the $100 warranty with the PROMISE our item will be fixed with unlimited requests and if not used will be refunded. Now after 2 yrs, leather started to flake. Called warranty dept and was told the item can't be fixed as vendor not selling anymore. And the $100 will be refunded as a gift certificate, not cash nor credit and will expire in 45 days. So my advice, don't get sold on the $100 warranty. I think it is a rip-off.

Purchased a sectional that was 3 pieces. 2 large and one small. The 2 large pieces had connectors on them. The small one, that goes in between the large ones, has none. Upon sitting on the sectional, they separated. I fell on the floor. I asked the company to supply connectors for small piece and they said they could not. How can a responsible company sell something like this? What is wrong with people!

Purchased a sectional yesterday and paid for premium delivery. Explained to sales person I am on the 4TH FL AND ONLY ONE PIECE WOULD FIT IN THE ELEVATOR. The other one has to be walked up, they said no problem. When they came, they refused to go past.

I purchased a $5000 dining room table and six chairs from City Furniture. Delivery went well but the first time someone sat in one of the chair, a chunk of the leg broke off. It looked like it had been broken and repaired, as it broke off in such an unusual way, just a chunk which came off. I called City Furniture customer service and was told to take pictures and email to them, which I did. They were suppose to send a new leg, which I was suppose to replace myself.

We noticed right away that the arms on our newly purchased $2,000 sofa & love seat would click when we leaned on them. Seemed odd. Well, soon they caved in completely as they are simply made of plastic! CF wants $50 to just come look at it. The furniture isn't even 6 months old! I read online that others had this same problem and it was not resolved appropriately. Wish I would have read the reviews before I bought. Lesson learned.

City Furniture in NOT the place to purchase good QUALITY. I purchase a leather sofa set less than 6 MONTHS ago at CITY FURNITURE. I paid for extended warranty for my leather set. I contacted Customer Service about one of my sofa fading along where the leather is treated, they requested that I send pictures; after that a professional technician come over to my house and he determined that it was abuse. Just so you know, my wife and I only have one day off - no kids, no pets. How much damage could two grown people do to a sofa using it maybe once a week? What type of products CITY FURNITURE is selling??? Can't wait to get a hold of corporate.

After minimal my bonded leather sectional sofa and chair began peeling. City furniture refused to do anything for me. My condo is kept at a constant 77 degree temp with no humidity. City Furniture does not stand behind their products.

I had a $500.00 coffee table delivered from City Furniture, it was already damaged at the time of delivery. They offered for us to keep the coffee table and have an in home repair done. We declined and requested a new replacement coffee table. However, when the "new" coffee table arrived, it was clearly the same coffee table but poorly repaired. They refused to do anything about it even though they lied to us and said that we would receive a new item.

On Thanksgiving day my daughter sat in my newly purchased couch and fell back and hit her head. That not the problem, I made contact with City Furniture and they refused to come out to make the repairs unless we take pictures of the furniture. Is that crazy or what? All they need to do is hook them up properly.

As of January 2016 City Furniture has replaced the sectional with a different model that is satisfactory. It was a long and frustrating process but they eventually decided to do what was right by the customer.

WARNING: The BONDED LEATHER is a chronic problem with City Furniture. I bought a BONDED LEATHER sectional, and it started peeling after about one year. I called customer service, and spoke with their Ice Queen, and was instructed to email photos, like all the other victims before me with peeling bonded leather. Their answer? "Sorry it's only fading." I emailed them several times asking for a Boca supervisor to contact me. Boca City Furniture is evasive and non-responsive after the sale. Look at these photos, and see the truth. Their so called experts get rid of us victims by circumventing the truth. Yes, City Furniture will lie to you... Look at the photos, and you be the judge. I am not their first victim, nor will I be their last... as they say on Channel 5 News... Don't WASTE your MONEY.

Problem with full-size bed purchased at City Furniture in 2009. Problem occurred once last year. Sideboard on the bed cracked on one side. I called the store but they said they could not do anything for me but gave me the name of the person that repairs furniture for their store. I had them do the repair (done very well) and I paid for repair myself. Alas November 24, 2015 I was awakened at 2 a.m with a startle. The other end of the board broke and fell off the frame. P.S. I am a 85-year-old woman and I weigh 135 lbs. and I am the only one sleeping on this bed and there are no other persons and no children in my home.

In 2014 I purchased furniture from City Furniture to furnish my entire condo. In less than a year my leather furniture (sofa love seat and ottoman) started peeling and cracking. I have always had leather furniture and have NEVER had this problem. First it was the ottoman and then the love seat, now the sofa is doing the same thing and they do not want to take care of it. I called 2 1/2 weeks before my warranty was up and they said they would replace the cushion. I told them this was unacceptable and they said that once the cushion came in they would have the tech take another look at it and it would still be covered.

I purchased a very expensive table, 8 chairs & a buffett from City Furniture just a few months ago. The first table came to me damaged. It was eventually replaced. Now the second table is cracking & they refuse to do anything about this. LOUSY!

It's astounding that this company remains in business. Public Relations is a foreign concept to them. They are dishonest, rude and defy any sense of courtesy. It will all be fine until they have your money.

I purchased two Kevin Charles sofas in March of 2015. The first week a zipper broke on one of the cushions from having to be repositioned every time you sit on the sofa. They did send a replacement cover but the rep did not address the cushions slipping out every time you sit on them. The fabric is pilling and showing far more wear and tear than should be due to we are two women and spend very little time at home. The cushions look collapsed and City Furniture and/or Kevin Charles is not responding to complaints.

I went to City Furniture 4 months ago. Paid $1603.86 cash for a new living room set that fell apart. I called to tell them of the problem. They sent out a very nice young man who fixed the arms that collapsed (all 4 arms). He had to take all of the fabric off of the chair and couch and when he put it all back together it no longer looks new. I was also told that I have to wait about 3 weeks for all new cushions because they could not be fixed. I called and called and I am being told that I am stuck with this crap, that I have to give them a chance to fix this furniture. I was also told that this is a very very common problem (arms that collapsed).

I agree with all the complaints listed, I also purchased from CITY Furniture because I was told that they made the furniture in the US, same problem as Cheryl of Naples, FL on Aug. 17, 2015. Purchased a sofa and matching loveseat, within one week the sofa collapsed. They came and repaired the sofa. The entire inner support system detached from the frame and collapsed, even splitting the frame. Now the seating is still unsatisfactory, sections of the cushions sink to the bottom. I have contacted them several times, warranty department, and they do not respond. I believe that it is time to start a class action suit against the company for fraudulent practices. This is totally unacceptable, the way they treat their customers. I myself may take out an ad and detail this matter so that everyone will stop buying from the low quality company.

I purchased 2 Kevin Charles reclining sofas in September of 2014. I was sold by the salesman on their awesome warranty. One year later I found myself with a broken couch. Three weeks it took to get a repair guy to my house. Upon arrival he did a visual inspection of the problem and deemed it broken beyond repair. After speaking with the powers that be at City Furniture decided they still were going to attempt to fix it by adding some foam. Foam that only comes from overseas and is on backorder and is expected to arrive in the United States in approximately 4 months.

Bought a dining table. Came with scratches and dents. Told they could repair, no problem. Days later they did a really bad repair on chair and said table was natural wood grain. Table top is not real wood. I wanted a refund. Was told "We never do refunds, only repair or replace" and it's past 3 days so no replacement.

The reviews say it all. I purchased a bunk bed for my children, with a trundle. The first time we used it was a week after delivery. The trundle was assembled with broken parts and hidden with the mattress. As soon as we opened it it broke apart and fell on my girl's foot and removed her toenail completely. City Furniture is removing all responsibility by saying it was delivered fine originally. This is not the case. The bed pieces are banged and not able to hold the screws together. I sent them proofs but no help. Don't purchase anything From City Furniture. You'll be at danger physically and mentally.

I purchased my sofa almost 2 yrs ago & paid $3000 for it. The extra cleaning I purchased was $120 for 3 yrs. & $300 for in home service for factory defect. That's not what I was told. The stitches started coming out after a week and I sewed it myself. I didn't want to be petty. Although it says spot clean on the receipt, I was assured by the salesperson that they would come out and clean the sofa or replace any cushion covers that may be ruined. I called for the first and only cleaning, and was told it's only a spot cleaning I purchased and it's more than 5 days old but they would clean the spot anyway. Hellooo!! Don't do me any favors. $420 to clean a spot? I could have paid Stanley Steemer $60 twice... and you're giving me a hard time. Bad customer service. If you're sending someone to my house, it's no skin off your nose to give me my $420 worth. Bad, bad, bad service.

Yes on 2/15/2015 I purchased a bed set from City Furniture Decor for my granddaughter. On 8/10/2015 while sitting on the bed she and the bed fell to the floor. I quickly call the store just to be told on 8/20/2015 that I would have to pay $57.00 to replace the bed frame.

My husband and I purchased a sectional couch with chaise in December 2014. We paid more for American made versus made in China thinking this would be a better product. How sad and angry and dissatisfied we are with this piece of furniture. After a couple weeks of use the cushions started to collapse and started feeling the wood thru the cushions, then in May 2015 I was removing the cushions to turn them over and vacuum them and noticed nails/screws sticking out the back when you remove the cushions which are starting to fray the fabric, and staples coming out of the front bottom. The cushions/sectional look like it is 15 years old with fabric wrinkling up where the stuffing in cushions is breaking down.

Basically bought a leather sectional and extended warranty after one piece broke for 2rd time. They had to send a replacement and the piece they send DOES NOT MATCH the rest of the couch and they are refusing to replace it... crazy. They claim manufacturer does not guarantee matching furniture and will not do anything for us... this is 7 months old.

In 2014 I bought a leather sectional set and paid over $3,500 for it thinking it was quality furniture and would last a long time. Everything you can't touch is not leather and is peeling off the sofa real bad. The sofa looks like it is 15 years old. Everything you can touch is leather and is in great condition. I spoke to corporate several times and they told me it is out of warranty and refused to help me. I AM VERY, VERY DISSATISFIED WITH THE QUALITY OF THE FURNITURE AND I AM NEVER BUYING ANY FURNITURE FROM CITY FURNITURE AGAIN!!! I am now buying furniture from LEATHER FURNITURE EXPO which is quality furniture at a little higher cost which will last a long time.

I purchased a full bedroom set from City Furniture and when delivery came was told by the delivery man that the headboard was defective causing me to have to set up a second delivery time. Upon second delivery was told that the first delivery man did not open the complete bed frame, to realize that the defective item was the bed rails. This has caused me to have to set up a third delivery which has caused me time from work. That would have been unnecessary if the City Furniture employee had done his job correctly. Upon speaking to customer service, I was advised that the product would not be delivered to me until two days from now, causing my son to also have nowhere to sleep. Customer service did not alleviate this problem nor seemed concerned about the issue. For these reasons I will not be purchasing from City Furniture again.

Technicians refused to bring furniture upstairs as they had muddy shoes and I asked to take shoes off, and furniture Chinese garbage. Customer Service refused to help saying it's my problem???

My living room furniture pieces were delivered on a Wednesday afternoon. Before they even finish putting them together they put husband on the line with customer service to verify if everything was ok, he was in the middle of feeding the baby, he glanced and saw a scratch on the arm of the sofa which we were suppose to get a call back about with a time so they can fix it, that never happened. When I got home from work around six my doorstep was chipped and cracked. I asked my husband what happened, he asked me what I'm talking. He went out to look, the pieces of concrete were removed and placed between the flowers next to the entry way. As I was going inside to check the furniture myself before calling I noticed my door was dented. I checked the chairs and they had multiple scratches on them. I called them at that time and got a recording to call during business hours.

If I could give it ZERO stars I would! 3 years ago I purchased a glass table and 4 white leather chairs. I paid $600 for the set. During that time all 4 chairs started falling apart. The fabric at bottom of the chairs fell on the floor in pieces every day for about a week until all of it came out. Needless to say that I need to clean it every day. I moved the glass chair ONE time and the silver leg came out and broke. The table is now unstable and can't be used.

My son purchased a couch and matching chair with City Furniture and after the second day of purchase, the arms of both pieces of furniture began to break. We were told that the couch was irreparable because the arms were made of thin cardboard and thin padding but that we could not receive our money back. We could only either receive a new couch of same defective design/construction or select another piece of furniture. All we really want is just our money back due to a defect in merchandise so we can just "move on". There really is no other piece of furniture that suits his taste that he wishes to exchange it for and I feel he is being penalized for choosing a very poorly made piece of furniture unbeknownst to him and coerced into settling for something that he really does not want.

Ordered bed and chest in a taupe color on May 24th. Was told it was out of stock and delivery was scheduled for June 28th. When the furniture arrived it was black, the wrong color. I called them and advised that I live over 2 hours away and I would have to drive home and come back again because of their error and that I had waited over a month for this furniture. They set up delivery for next day and was told they would provide a 3 hour window for delivery the next morning.

BUYERS BEWARE!!! After having a leather living room set for 20 years, I decided that it was time for a new one. Two years ago I purchased a leather couch, loveseat and recliner from Ashley HomeStore/City Furniture. A year and a half after using this furniture I started to notice that not only was the padding not holding up, but the leather on the couch and recliner was wearing off. It started to look like this furniture was fifteen years old. Mind you, there are three adults using this furniture, no children or grandchildren. Pictures were taken of this furniture and with a certified letter we sent it to the corporate office of City Furniture. Mr. Koenig who is the CEO did not respond and numerous calls were made over a period of a month to **, the extremely rude operator along with others whose names I can't recall.

My husband and I purchased a micro fiber sectional couch from City furniture. At the time, I was pregnant and was told that it would be smart to purchase a warranty for the couch and a stain protection warranty because having kids usually means that things end up dirty. We were reluctant, but they assured us that it was money well spent. That if there were stains, they would send a stain protection kit and that if there were still stains then we can have someone come out to clean the couch. Naturally, we called when the couch got a few stains and they sent us the kit. The kit worked on some of the stains, but not all. We called again and tried to schedule to have someone come out and they gave us a hard time. When they did send someone out, they made him take pictures of the couch then asked to speak with us. They said the man could not clean the couch because we did not call within 5 days of the stains occurring.

2nd time buying from City Furniture, never again to do so. First delivery the sofa fell from delivery truck and was broken into pieces. Then was "back order".. Few items from other furniture not delivered because was out of stock. The second order was delivered wrong. The bed parts were different than the size I ordered. Awful customer service when you call... All kind of excuses. Very poor coordination between delivery service and customer service. You will end up waiting all day, then when I was finally call back they reschedule my delivery for another day. I recommend NOT wasting your time on City Furniture, take your business to another store. I'm still waiting for my bed parts to be delivered.

Out of stock of everything advertised. Had to spend $379.00 more to get my bed after waiting 2 months for original order that never arrived.

In the Fall of 2014 we furnished an apt. completely through City Furniture. We spent thousands of dollars to fill five rooms. The sales people are outgoing, positive and driven. They want your sale! And, they will tell you anything to get it. Including selling us a warranty that is a scam! The company does not stand by the contract or their products. We were told the contract (which cost us hundreds of additional dollars) would cover any damage to the furniture regardless of how the damage occurred. However, when we needed to use this policy (within months of purchasing the furniture), the guidelines changed. And, in fact, it didn't cover any of the issues, except for manufacturer's issues, which was not the case of any of our damages (most of which occurred prior to delivery or during the time of delivery).

City Furniture customer service - The good: City Furniture promptly replaced defective furniture within warranty. The bad: the vibrating couch did not work. Called within warranty but I'd not get a response on this issue. Was told my couch would be repaired. But unfortunately customer service was mistaken as they said the couch was out of warranty. More bad: it was a mistake on their part. They told me my couch would be repaired. Later and several emails later they said, their rep had misspoken, as my couch was out of warranty. "Sorry." I said that I attempted to contact them within the warranty period and got no response. Just like the silence I got after sending 3 emails recently. They said they had no record of my attempting to contact them about the matter (how convenient). They did is I could pay for the repair myself. But other than that they could offer no help.

I spent $3500 on a new couch and two chairs along with an extended warranty. After delivery, we noticed a bug on the couch, later we took 25 termites off the chairs and couch. They were coming out of the bottom of the furniture and from under the cushions. I called and the salesman said they, he and his store manager, could not help me. He said to call customer service, I did, they wanted photos of the bugs which I emailed to them. They said that since I did not report this within three days they probably could not help me, but they said that someone would get back to me in 24 to 48 hours. Eight days later no call.

Buyer beware. I recently purchased a power reclining couch. One side stopped working. I called City Furniture who said they would send someone out to look at it but I would have to pay them $50.00 and it must be in cash. Even though the couch is under warranty they still charge you. The guy comes out, looks at the couch, determines it needs a part and will come pack to fix when part arrives. He then collects the $50.00 in cash and gives me no receipt. How odd is that! But things get even worse. I call City Furniture who tells me the part will take up to 12 weeks to arrive! 12 WEEKS! Do not get taken by these guys. Even though they look big they have very shady business practices. Your money is better spent elsewhere!

I'm so upset that I chose City Furniture. Bad quality furniture especially for what they charge. You don't get your money's worth. I'm mad because I've spent about $10,000 of furniture from them in the past year. I bought my room furniture which I spent about $4500 and it looked beautiful. However at the time of delivery the guys that delivered it damaged the dresser and didn't say anything about denting my new furniture and breaking the frame piece of the bed. How dare you be so inconsiderate by staying quiet after damaging my expensive furniture. Also the handles to the drawers are silver with diamonds and they started coming off the same week. I had to get it serviced a few times. My couch which cost me about $2043.89 looked like it was used and abused for being new. So City Furniture exchanged it for me after me having to get transferred from manager to manager. However when they replaced my couch they gave me a defective.

So disappointed that even did business with the company! I purchased a Dining Room set on Saturday and it was delivered on Sunday as I was unpacking my boxes and moving in as well. The next day my son noticed that the legs of my chairs had labels on them that said right and left... Well the left was on the right and the right was on the left! Then when sitting on the bonded leather chair he felt a crack in the chair and turned it over to see that the chair main brace was broken.

The salesmen has been trying to find how to remove it. It's a 60 inch 3D and the 3D is not the best and would never recommend 3D. But the red line should not be there and from what I gather we're not the first.

Beware of purchasing and receiving anything from City Furniture. As of this date, I'm still waiting for the remaining pieces to the dining room set I purchased. Going on four days back and forth with pieces of furniture that are continually delivery damaged. Ridiculous, and I've been told by their customer service that these things happened. Fine, but they aren't the ones sitting around for 4 days waiting on delivery of furniture that continually gets delivered damaged. I had to send the same top half of the China cabinet back 3 times, every time it's delivery it's damaged. And the delivery staff is very rude and disrespectful. Beware of their delivery staff and make sure your wife is not home by herself, not the most professional staff.

Bought a Gibson love seat from City Furniture in Fort Myers 01/02/15. When it arrived, seriously defective. Ordered a replacement... same problem. Big gap between each side. You can see daylight through the couch. Cushions crooked, seams don't line up. Customer service terrible. Sent a repair person out, but never called us to let us know. Repair person came when we were not home. Paid $800.00 for this piece of junk, actually 2 pieces of junk. I have pictures. Each side of the love seat leans outward so I am sitting on an uncomfortable couch that I cannot use. Never buy furniture from City Furniture. I should get my money back, because even the second love seat was worse than the first...

In Oct. 2014 I purchased an entire household of furniture from City Furniture. The upholstered furniture is not standing up and the cushions are denting and out of shape. I called City Furniture and was told to send photos which I did. Several days later I received a call saying they could see the denting and would need to send someone to look at it and there would be a $50 dollar fee, I was not happy with this response and asked if they could see a problem and the furniture was less than a year old why should I pay and they said that was their policy.

I bought a sleeper sofa from City Furniture on March 21st. I was told that they are out of stock and next shipment will on April 2nd. So my delivery will on April 3rd. That was fine with us since our guest wasn't arriving till the 6th. On April 2nd we received a phone call from delivery person saying that he will call between 6 am and 7:30 am to inform us the delivery time for the mattress. We kind of got confused when he said mattress so we informed him that we have ordered a sleeper sofa. He told us that sofa is not available until April 16th but he will bring the mattress for the sofa. We immediately called customer service and been told by them also sofa we choose not available till 16th. When we say it was promised for the 3rd. How could you promise something not available? They said that they are sending the mattress like that should be enough.

Buyer beware. My nightmare began on 2/21 at the WPB showroom. I purchased a chair and ottoman that could provide needed support after I had major surgery. My next mistake was to finance the $1,000 payment. The damaged chair was delivered the evening of 2/25. I called customer service and was treated horribly. I reminded the agent of the CF's policy that all furniture is thoroughly inspected before it leaves the warehouse for delivery. CF obviously does not honor its promise. I contacted the store manager and he accused me of "deciding that I did not like how the chair looked in my house and that is why I wanted to return it." I told him not to twist the facts and not to put words in my mouth. He hung up on me.

I had purchased a Living room, dining room and two bedrooms sets at City Furniture. Purchase date was November 15, 2014. The delivery was on December, 5th 2014. On 03/20/15 I noticed a tear coming from a seam from my couch. I notified A supervisor (**) from the warranty dept. I was advised from her, that a $50.00 fee would be initiated to a service call visit. Yet I have a one year warranty. I was advised I was being charged with this fee because I did not have a in-house service contract. I was also advised I could bring the couch to them for free. That I would like to see!! They would tell me I caused the damage bringing it to them.

I wanted to buy outdoor furniture. They told me the furniture was on stock, so I placed my orders and made a down payment. When I wanted the furniture to be delivered, nothing came in as ordered. They told me, that some of my furniture was on backorder for over 1 MONTH. This is ridiculous and very disappointing. They collect my money from the down payment, then they're not able to deliver everything on time and I have to spent more time on finding replacements. I've ordered 6 chairs, I've received 3. I ordered two tables, I've received one plus one bar stool, which were supposed to be 3. So now I have maybe half of what I've ordered and no one at City Furniture cares. Summer is coming and my patio isn't even halfway set up. So what, City Furnitures has their money!!!! Never again, no way.

City Furniture in NW, Miami has cheap furniture at inflated prices. I wish I had used my J.C. Penney or Macy's. I ordered my furniture the day after Thanksgiving and received the total order 3 months later. A glass table top that scratched so easy, I'm so upset. Leather couches are the most uncomfortable I've ever had and easily scratched. I was not compensated for my furniture taking 3 months to arrive. I wish I had sent it all back. Now I'm stuck with $3000 bill and low-quality furniture. I had to send delivered pieces back. A horrible experience.

I was told the furniture that my family and I were very interested in was in stock and was ready to be delivered the next day. We decided on that specific furniture and went through with our purchase. We disposed of the furniture we had in our home to get ready for the newly purchased furniture we would be receiving the next day. The next day came and the City Furniture delivery person called us to let us know the furniture was on back order for a MONTH. I am extremely shocked that this was not mentioned at the time of interest. The salesperson (who failed to mention his name the entire time he was helping us) did have information about certain other pieces that were on back order but mentioned that the pieces we liked could be delivered the next day.

Went there on Saturday and saw a BIG sign out in the front stating that City Furniture has free delivery over $500 of purchases. I spent 2.5 hours on buying 5000 worth of furniture. I wanted to put some of the expenses via my in-house credit card (Wells Fargo and Tidewater), in which she said, "That's fine." When we were about to finalize, I see 2 invoice with 2 charges for delivery. I asked why are you charging me $120 by 2 and she said because we are issuing 2 sets of invoices. I said, "That's crazy. You are advertising that you have free delivery." She said it doesn't pertain to in-store credit cards, only in cash.

Customer Service starts off nice and then become the rudest and uncaring people in an instant. All 3 people I spoke to ended up rude and uncaring as soon as they found out that my product could be returned (even though I purchased insurance). I got nowhere with them and really felt that my husband and I got ripped off because they don't disclose what "insurance" really is until you need to use it and, by then, you're ripped off and treated horrible on top of it. We will never shop there again. Very disappointing .

We purchased over $14,000 of furniture in June 2014. During delivery leg was broken on dining room table. Deliverymen knew it was broken, but did not say a word. Upon request, a new leg was delivered but table was still very unstable. Patrick from The Villages store come out to look at the table. He agreed table was unstable and put some screws in one of the other legs of the table but it was still unstable. We visited the Spanish Springs store to complain, but a manager said the only way to fix wobbly table was to take middle leaf out that should/would stabilize table. He said that he had many complaints about that Palm table in the past, but there was nothing they could do. He did provide us with phone number for Customer Service.

I purchased a recliner from City Furniture in Wellington, FL. The electric switch stopped working just after the warranty ran out. I paid to have a new switch installed. Five months later, the new switch stopped working - this was October of 2014. I am still waiting for a replacement. I have been told "next week" for about two months and I am still waiting. I am disabled and purchased the chair so I could relax. I am highly disappointed in the service I have received.

We purchased a sectional at City furniture 1 year ago and bought the 3 year extended warranty. Electric armless recliner broke and the board you could feel in your back. They sent a redneck repairman out to repair it which was fine, but the zipper was broke so he rips it open with his hands and sews it back with fishing line tacky I know then the broken board in back he put more screws in it. I complained 2 times to customer service with no response. So I drove to City Furniture and talked to Matt. He said I would get a new recliner in 2 weeks.

We bought the table and many other pieces of furniture in July of 2014, total cost around 15 thousand. When the delivery men came they had problems putting on the legs and base of table together with the table top. The delivery man said it seemed secure but he would put a notation on paperwork that it may not work. About 3 weeks ago the table got very wobbly, we had to put something under it to stabilize it until City Furniture could send someone out to us. Ramon the repairman made an appointment but didn't show up, said he had car problems. I guess he had phone problems too.

Below are excerpts to a email I sent to City Furniture. 2 service calls later the same problem exists and will continue to exist. I am being fair and asking them to replace the bed with a metal frame and box springs and they won't accommodate this. Unbelievable terrible customer service.

If i were giving out awards, City Furniture would win the following categories... Worst Delivery Service. Worst Customer Service. Worst Conflict Resolution. Worst Desire to Make Customer Happy. Worst Overall Effort. Worst Overall Furniture Company. Yes, it's really that bad. Failed twice to deliver furniture during time frame given. Expect customer to wait for delivery for 12 hour period, then fail to deliver and expect customer to wait for another 12 hour period. NOT acceptable.

The curio was scheduled to arrive yesterday - no one called. I called them at 11am and they said it would come between noon and 3pm. At 3:05 I called them again and they said around 4. At 4:30 I called them again and they said they were minutes away. Just after 5pm, I called them again because our building will not allow deliveries after 5 - they could not give me a delivery time for today. This morning at around 8 am I called them again and they said I was the first delivery at 10am. At 10:20 am I called them again and they said they would arrive soon. THIS IS BAD SERVICE! I’ve been charged $59.99 for this delivery and have had to take TWO DAYS OFF WORK.

I bought a bonded leather sofa on 06/03/2012 and paid $60 for a 3 year in home service warranty. Well I went on vacation for a month in Nov. 2014 and when I returned, the sofa had some mold and the leather peeled off when wiped with a cotton cloth. All the time while I was away my thermostat for the central air conditioner was turned on at 75 degrees F. City Furniture denied my claim and said it was not covered due to the mold. This is rubbish product and false made up policy which was not written in any documents that I have.

Last Monday, 1/19/15, my boyfriend and I went to City Furniture as we've just moved into a new condo and need to furnish the whole place. We met with Katie, a sales person, and she sold us a 2-piece sectional. Despite the slogan of the store being "same day delivery 7 days a week" she told us that it would be Friday, maybe Saturday at the latest that we'd get our new couch - 6 days. We liked the couch and were having a party at the condo on Saturday, so we assumed it would be fine to receive the couch on Saturday afternoon.

The absolute worst customer service I have ever had to deal with!! Do not buy any furniture here ever. Do not pay extra for the warranty because they will send three older ladies over your house who have no idea how to fix anything. They will take one look at your furniture and say, "There is nothing we can do, have a good day." If you call and talk to any customer service representative they will say, "There is nothing we can do, have a great day." I have a handle in the middle part of the couch so that part can recline. The handle sticks out so if you sit on it the handle goes where the sun don't shine. An obvious safety hazard especially for kids. They told me. "Just don't sit there." So basically, "Don't sit or lay on that area of the couch and that's the way it's made, have a good day. If someone gets hurt, call us and will send a tech." So again, do not waste your time with this company - the worst customer service you will ever find. Pass the word that city furniture is a rip off. They are scam artist with a smile. They will take your money and deliver crap.

Oct. 23rd 2013 CITY FURNITURE Sales rep Burton ** we gave him the size of the area in our living room. He then designed the pieces to fit. There were 2 recliners. The fit was ok but you couldn't recline together. They would collide into each other. Went to speak to Burt but he brushed us off, said he was with a customer. Asst. manager Don showed him pic. on my camera when he insulted me, called it a grandma camera and said nothing could be done. I said "I would" and he cut me off saying "You don't want to do that..." He didn't even know what I was going to say. Not getting anywhere with customer service with phone calls back and forth, I will welcome the new year 2015.....and there will be no payments....Sorry I put the $1,000.00 on my debit, as far as the rest I will not pay. I want them to remove the furniture. But we will prevail. Everyone that has written their complaints we have to stick together and don't let them get away with this!! Happy new year 2015!

I purchased a bedroom set from them on October 24th. It was delivered on October 26th. The drawers began to fall apart on November 28th. I submitted the request for service on December 2nd under the service plan I purchased additionally. They came to look at the item on December 30th. They say that the drawers coming apart is not a manufacturers defect and they will not replace the furniture that was purchased less than 60 days ago. This is a very poor quality piece of furniture and their refusal to guarantee the product that they sell is just confirmation of that. They have very poor customer service and very poor quality products.

They took 2 weeks to deliver and the day before called to say one piece of the sofa set will be delivered 2 additional weeks later. Manager did not mind if I cancelled order. Main office sent a 20 dollar gift certificate. These people are useless jokers and don't give a .... about their customers. I guarantee they will be gone in a few years.

Bed had blowout on side, this is a foam mattress - called city furniture. Had to pay $50 for a bed inspector. He said mattress was defective, city furniture replaced it, no problem. Will keep shopping there, Dec 8. 2014.

The delivery men from City Furniture in Boca needs to return the tip they received from my son for putting together a damage bed frame. And they clearly saw that it was damage. Plus they didn't even screw the screws down properly. This is my son’s first time going on his own and renting an apartment and he didn't realize he didn't check if the furniture was in good condition before tipping the men $40.00. I ran into the deliverymen leaving after the delivery and they were laughing so hard. When I went into the apartment and check the bed frame it was no good, clearly clearly damage, clip up, broken pieces. Now I see why they were laughing cause they put together something bad and got a tip for it. I want the tip back plus I want City Furniture to come and remove their damage bedframe. Several phone calls and still no results. I hope it's the same deliverymen coming to replace the bed cause I want the tip back. I will be waiting.

I bought a nightstand for my daughter's room for $160 a month ago in Cutler bay store in Miami, 1 mile from my home. I was informed that pick up need to be done at Sawgrass 40 miles far from my home and original purchase store. I called to warehouse to verify my order 4 times and it never was there. After my 5th call, I was informed that nightstand was ready to be pick up. I drove 40 miles and when I arrived, they did not have the nightstand. This week I called again and they did not have the order. I cancelled it. If you don't want to lose time please avoid City Furniture.

Purchased October. Delivery scheduled for Nov. 22. Received their Credit Card bill and the Ashley furniture Credit Card to paid. Went to the store to ask, “Do I paid the bills even though no furniture has been received.” “Yes, you will default on the terms. By the way, your delivery is cancelled.” I was upset, paid the minimum payment. They called Dec 4 to confirm delivery for Dec 6. Husband took day off, lost time and earn PTO time. Dec 5th they call to let us know the sectional is on backorder. Delivery on rug PAD and media console. Not worth a day off. Then they said Dec 10. I said I want all the items, not a partial delivery. They set delivery for the Jan. 19, 2015. I ask for Saturday delivery only. If it is available maybe. My holidays are wreck.

I purchased $20,000 of new furniture from City Furniture. They convinced me to purchase an expensive additional warranty because it covered 'all possible loss or damage' according to the salesperson. After 3 months the bedroom dresser drawer broke, a bedroom chest had a knob come off and the wooden kitchen table had wood flaking off the top every time we wiped it off after a meal. CF refused to look at the bedroom furniture. I had to fix the dresser myself using velcro and the chest with pliers. They looked at the table and said it was water damage and not covered under my 'all inclusive' $2000 warranty. They actually told me that wiping the table off and using furniture wax weekly on it is not good enough...that we should never let the table get wet. Really??? Never get a kitchen table wet??? These people are liars and scam artists. Use them at your own risk. For 20 grand I could have purchased good furniture from a good company rather than from these scam artists. Good luck.

My husband and I bought our furniture back on july 4th weekend and told them we couldn't take delivery until fall. City Furniture said, "That's fine." Well, the months go by and I am sending in my payments and expecting a delivery when I ask for it. When that day came to call for delivery, they tell me I can't have it until 11/14/14. Well, my husband isn't happy and asked for a date in Oct when they say that's a no "go". I tell them if we can't get it sooner than that date we will have to cancel it. Well the girl who answered the phone decided to cancel my order saying "I said to". Well I didn't say that and we had to reorder everything and now we can't get it until 12/20/14. That's NOT ACCEPTABLE!!!! We should be at the top of the list! They have my money and my stuff and customer service/manager at Corporate won't even help us. We even said "We would take a floor sample", they said "NO!" So we will cancel all of our order which is a lot of money and go somewhere else for our rental. And to think I have bought other things from them in the past. Well, no more from this hardworking American couple.

As new home buyers in Florida we went to City Furniture to buy furniture and have it in place before the first Christmas in our new home. To make sure everything went well and to ensure that our purchases all blended together we paid extra money for the services of a professional designer. After several weeks it became apparent that we did not buy professional designing services and that we would not have furniture in our home when family arrived for the holidays. What type of designing advice did we get? Imagine this -- "Put an area rug on the floor under the table and chairs" ; "Put magazines on the coffee table"; and "Put paintings on the walls."

I purchased the KF Regal Dark Tone 66 inch tv stand from City Furniture. Within a few weeks, the bottom of the stand started to warp as if water had damaged it. No water touched the piece, just started to warp and crack. I called customer service and had to take pictures of the defective stand and send them to customer service. They did not believe me that the piece was defective and not water damaged. They required a technician come and inspect the stand, which cost me $50.00, payable to the technician.

This company has the most ineffective customer service department and management team I have come across in all my years of buying big items. They were completely useless and don't care about their mistakes or customers satisfaction. They didn't even bring the entire delivery and one piece wouldn't work on another item. Not to mention they came 6 hours late and then scheduled a second delivery without even asking if the date and time worked for us, I only found out because I called to complain about the first one. Disgusted is putting it mildly! Still wanting for management to return my two calls from. Week ago.

I recently purchased a large amount of furniture from City Furniture ($4500). I ordered the Tocara Sofa table. It unfortunately was not the correct height. My interior designer was looking into options to change the height. Unfortunately, these "options" took time to look into and nothing would work. When I called the sales manager to discuss the situation, he very curtly reminded me that I only had 3 days to make an exchange and no exceptions would be made.

Bought a recliner couch from the West Palm Beach, Fl store and under 3 weeks the motor frame broke. Called for repair and the guy came out a week later. Said he needed to order the complete frame assembly. Said it would come to my door. It's been almost a month now so I called and they tell me it will be between 12 and 14 weeks before I get it because it has to come from China. Not interested in buying any more furniture from City Furniture. Beware of parts not available when you buy from them.

I'm not going to go into a huge story since there really isn't any point. All I know is after we bought a couch from city, the cushioning in it just deteriorated. They sent someone over to try to make it better but that didn't work. And even the tech who came mentioned he seen this issue before with this particular couch and most likely city wouldn't do anything about it. I'll give them a call again in a few weeks and see what they can do but I have very little faith in this company right now and defiantly wont be buying anything from them again. This is the site in Tamarac, FL.

Recently we bought a dining room set which included a table, matching server, 6 chairs and matching sofa table. I had wanted to buy this arrangement for a couple of months. Finally this last Sunday I went to the City Furniture in Cutler Ridge. We were met by a very nice saleslady. She was very patient with us and showed us around the showroom. After explaining to her which furniture we were interested in and after she explained to us about the warranty from City Furniture at the three-year in-home service. We decided to buy the furniture. We were told and asked to sign an agreement which spoke about return policy and restocking fees. We had no problems with that. We were also explained that the three-year in-home service was never used that we would get a store credit after the 3 years that we could apply to buying anything else in store.

I recently purchased a sofa at City Furniture, Fort Lauderdale. They delivered on time and the sofa was in good condition. The problem was that I had to return it because it did not fit my small apartment. I was very disappointed because when I bought the sofa over the phone after I went to the showroom and looked at the sofa, the sales rep Matt never told me about the return restrictions and exaggerated restocking fees. I was upset because I was never aware of such policies. I decided to pay for the restocking fee to have the sofa removed and make a re-selection even though there was nothing of my liking.

Salesman talked me into buy a mattress over two thousand dollars. Two years later the mattress was sinking in on both sides. When I called city furniture, they said I had to spend $50 dollars to have it evaluated to see if they agreed. Not only did I pay but it was over two weeks before they sent somebody. And they looked at it and the gentleman said it was more than a half inch sunk in on both sides. The customer service lady on the phone said it needed to be worst than that to get a new mattress or any type of help. Meanwhile I'm not going to a back doctor which I never had issues with until the mattress, and the doctor told me it was my bed causing the back pain. Nobody wants to help and I have been sleeping on the couch. The people are rude and have no concern about their customers, just about making their commission and selling their brand mattress. Me and my family will never ever step foot in a City Furniture. EVER!!!

I purchased a sectional sofa, mattress, and bed frame from your store on May 25th. Small Disappointment #1: After paying for it, the salesman told us the soonest it could be delivered was 22 days later on June 16th. When it was delivered, one piece of the sectional was on back order. Problem #2: I had to get rid of my old complete sectional furniture to make room for the new incomplete sectional, which was not very comfortable or welcoming for family or guests. I was told the scheduled date for the back-ordered part of the sectional was going to take about a month because they ship it from overseas.

I bought a Coventry table and chairs. The table came with a leaf to make it for six. I bought this for a new house that no one lives in at this time. I discovered that a spindle on one chair, from the back leg to the front leg was broken. I wanted City Furniture to replace the chair. They insisted that a repair of the spindle was what they were willing to do. I insisted that a replacement chair was what I wanted.