City Furniture Reviews

Disgusting place to spend your money!! DON'T DO IT! THIS IS THE WORSE OF THE WORSE FURNITURE TO SHOP! Even corporate offices are horrible. They take your money, promise you everything and then they don't provide what they are supposed to and say to you, "Oh well too bad so sad", I had a big problem in Plant City FL with the sales rep Jim and manager Joshua.

Ordered 2 rugs power loveseat recliner and recliner couch. 1 Rug had Manufacturing defect other fine. Customer Care-less sends tech 2 weeks later to say yes needs to be replaced. Discontinued. Try to exchange both. Replacement on back order. Power reclining loveseat broken within 2 weeks. Customer Care-less sends tech. Yes broken 12 weeks to get parts. No return policy. If it's delivered you own it. Furniture is substandard. Buyer beware. Pay the extra for three year warranty. May take that long to get fixed.

I bought a couch from them and after only 4 months it started getting stains that I literally can’t remove. It turned really dark/black and looks horrible. I contacted customer service and they’re not helping at all — They basically refuse to do anything. Worst customer service.

Guess when it happens for a third time, it's an issue between City Furniture & us. :) Bad luck! Yes, we shopped here for the third time, this time for a mattress & foundation board. Showroom, service, sales people- all excellent, delivery happens, mattress well seal-wrapped and fine, but something as basic as a foundation spring box badly ripped right in the middle. Product continues to not be checked before delivery, a hit to the company's profitability I would imagine. Note- we have also ordered other furniture from Baer's & Matter Bros. furniture, perfect every time!! City has plenty to catch-up around service after sales. Unfortunate.

My experience thus far has nothing to do with the furniture but everything to do with the lack of professionalism by the salesperson Kirk **. He did not walk around the showroom with me to help with a purchase. Instead, he sat on his butt, was on his phone and drank his drink marking up the floor samples with cup rings. After calling him about 2 questions, he likes to insult my intelligence with is lame excuses for calling me back; all done via text messaging. Hence, he never returns my calls.

We purchased a sectional sofa from City Furniture on July 4, 2025, with delivery on July 25, 2025. Within several months of normal residential use, the sectional developed significant defects, including: Severe rippling and deformation of the seat cushions, resulting in reduced comfort and support. Fabric that appears dingy and does not clean properly, despite being advertised as stain- and moisture-resistant. A cup holder component that does not remain secured on its track and frequently falls off. These issues developed gradually over time, consistent with latent defects—problems not immediately visible at delivery but caused by flaws in materials, manufacturing, or design.

Terrible quality Furniture.. That’s why it’s so cheap. City Furniture does not stand behind defective furniture.. I contacted City Furniture on several occasions. After passing me back-and-forth for six months manager said they cannot help me. I have hammered the nails back in, but they continue to come out of the headboard.

Very poor in regard to honesty and whether your product is actually available in full when you purchase. Had one table hauled off day prior to delivery then only table top showing up! Have been using a card table for a month. Rest of table couldn’t be confirmed to arrive until 2 mos later! No one wants to cancel my order and kept saying it was cancelled and I was refunded when I wasn’t. This happened twice and just called a third time. Finally got a “refund” email.

The escalation department if you have something wrong with the furniture or you made a mistake will do nothing for you unless you scream like a baby and threaten that you can give him a bad review then he'll talk to you. Poor Management. It is a shame. Sales Dept. in West Palm Beach was amazing.

Chris ** was an excellent salesperson. He was very attentive, patient, and gave us all the time we needed to decide on the sofa without any pressure. He truly listened to what we were looking for and made the entire buying experience smooth and pleasant. We are very satisfied with our purchase and highly recommend working with him at City Furniture.

The worst of the worst. Buyers beware. These people are very fraudulent. They will take advantage of you and your credit line. Do not be fooled by their sales personnel. The owners are a joke and Synchrony Bank should not fund this store as a line of creditors. I was charged almost $11,000.00 for something I did not purchase and when I contested the bill I was told by the owners I was getting it anyway. If I didn't pay they would ruin my credit. They claim I was in their store a day before I ever stepped foot in their store.

We used City Moves, FL because we received a $1,500 credit with our purchase. Unfortunately, one of the movers, Morris, was very rude and created tension during the move while I was recording. He could have simply asked me politely why I was recording, but instead he said in a confrontational tone, “Is there a reason why you’re recording, ma’am?!”

First time (11/22/25) at City Furniture to purchase a bed. The dept. manager would meet the other store's price and give a tv and a set of sheets but told me the deal was only good for today. I said I would go home and check the height of my bed and call back. I called back and they reneged on the deal---told me the bed on the website of the other store was $3399 and not $3499 so they wouldn't hold to the plan. I was looking at the site and the bed for $3499 is right in plain site for $3499. So they wouldn't honor the deal. The old bait and switch or 3 card monte. I will never go there and after reading all the complaints I am surprised that they remain in business. Thank goodness I didn't buy anything and never will.

City Furniture is basically a cookie store in disguise. Because let’s be real — the cookies are the most solid, well-built items in the entire building. The furniture? Questionable at best. The return policy? Unquestionable — once you buy it, congratulations, you’re the new owner forever. Hope you like commitment. After my experience, I don’t shop here anymore. I just show up, casually wander around like I’m making a big purchase, grab a cookie, and leave. Honestly, it’s become part of my weekly cardio. 10/10 for snacks, 1/10 for everything else.

Worst corporate customer service, the Koenigs disregard customers and pitbull Laura from corporate no better, want to get abused buy at City. Worst corporate all around service, the kkk gave better service to the colored community.

We bought a sectional that cost over 4K. The reason we came in person was so that we could get Professional assistance in regards to how the piece would fit in our space. Unfortunately the sales person didn’t advise us that it’s recommended to have at lead 3 feet of space around couch for walking by. I found it on Google after the fact.

My wife and I purchase from the clearance house of City Furniture corporate in Tamarac. Last Saturday we purchased a $700 mattress that would cost $100 to be delivered in their 5 mile radius at 12:30 to 330 on the 14th. We explain to our salesman Tony that he would need to use my Mobile as my wife is in an area that cannot receive calls during the day and that I would be taking off from work to make sure that I was there. We also reviewed all the information demographic and contact and of course the credit card transaction went through because it was the correct billing address.

Buyer beware!!!! I purchased 2 leather rocker recliners from City Furniture. I tried to return them the day after delivery. They are very poor quality, they are wobbly and the back of the chair slips off if you try to move them. I don't even think they are real leather. If they are it's a very poor quality leather. I wish I had done my research before I shopped there. Their reviews are horrible. I will never shop at this store again DO NOT SHOP HERE. They do not allow any returns, if you are unhappy once they deliver the furniture you are out of luck and stuck with it.

Terrible quality, rude and almost threatening delivery people, delivered same damaged furniture twice like they were trying to pass it off as new then almost refused to take it and tried to convince me to have NEW FURNITURE BEING DELIVERED BY THE REPAIRED at a future date if I accepted it…while paying full price. Call the cops if they won’t take their delivery off your property. They will try to push it on you.

I can't rate bad enough this company, avoid purchasing anything from here. Short story then push you to buy this warranty that suppose to be no question ask. And then when you put a claim only one month after purchase, no one seem to help. My sectional are 6 month old and the leather looks like 10 year old. The tech claim to be normal that a couch looks shrink and have gaps between leather and cushions. Again this is a $3500 sectional purchase with warranty and they are not doing anything to fixed. Also they said that they only have one tech assisting to my area which you will have to stick with his opinion. DON'T PURCHASE HERE<.

The Sarasota Store is beautiful and our salesman, Dee, did a great job in assisting us. We ordered two very large rugs for our home that were delivered last week. I only have two complaints regarding the delivery of these large rugs that were rolled up in plastic. Very strange but City Furniture in Sarasota Florida only does what’s called “threshold delivery“. For us senior citizens that’s a pretty difficult thing to drag in heavy rolled up large rugs into the house from the threshold. And the delivery guys put me on the phone with somebody at city furniture told me I only had 24 hours to call back if there was any problems with the two large rugs. I told her the rugs were rolled up in plastic, and I was not going to unroll them for several days because the interior of our home was being painted And I did not want paint to get on the rugs. I told her I have a problem with you wanting me to call back within 24 hours if there’s something wrong with the rugs.

In November 2023, we made a purchase of some furniture Invoice# ** and under extreme insistence, they sold me a stain remover plan for three years. To my surprise, after they had me for about 30 minutes asking me in detail about the stains and when they occurred exactly, they told me that the type of stains I am reporting are not included and that they must have occurred within the last five days. Additionally, I reported that the backrest of the furniture is completely deformed, and the person's recommendation is that I call a technician, for which she can provide me with the number because it does not have any warranty. Unfortunately, it is incredible that a company of this magnitude intentionally scams customers by selling them these plans and also does not take responsibility for the quality of their furniture, which has a significant cost.

Purchased a recliner from CF and after delivery I noticed the back panel was not square. Over an inch difference on one side. Customer service says the construction was within manufacture specs so they would do nothing. Everyone who stops by makes a comment that the chair back is crooked. Very displeased City Furniture does not stand behind their furniture once sold. Highly advice to stay clear of their stores

Don’t waste your money! They do not stand behind their product or their warranty they sell you! Our sectional is less than a year old and the charging ports are both broken and cannot be repaired. They offered a credit and shortly thereafter a seam on the armrest came undone called in again and they were supposed to send out a repairman two weeks later who was a No call No-show! Took the day off of work and lost hundreds of dollars for nothing! Called back and they’ve rescheduled him to come out another two weeks later, now this tiny scene has become a 9 inches! And again they were unable to repair!

The furniture is ok not great but ok. I paid for premium delivery. And they damaged my goods and did not mention it. I had to find it on my own. Had to take a day off so they could come out and repair it. When I called and inquired about a refund for the premium service that I did not receive. I was called a liar by the associate twice and he admitted that he called me a liar. I asked for a supervisor. The supervisor took about thirty minutes to review everything and came back with some low ball offer on a gift card that I declined. The customer service is appalling. They don't stand behind what they advertise that you pay for. I did not receive quality installation professional installation. That I paid $250 for that they would not refund. Again customer service really is bad really really really bad. Do not pay for premium delivery. They will destroy your items. DO NOT USE CITY FURNITURE AGAIN. DO NOT USE CITY FURNITURE.

NEVER AGAIN!!!Wwill I choose City! WHAT A NIGHTMARE!, BAIT & SWITCH. I purchase their top of the line mattress and base $16,000. I was told that if I bought the cover, I could Exchange them and receive any money back if there was a difference. When I received it, it was a lot firmer than the one in the store. They said I had to wait 21 days to break it in and to give it a chance. After 3 months I couldn't take it anymore. I had shoulder pains. I was getting sleepy during the day because I wasn't resting well at night so I exchange it. The difference in price was $3000 and they said they could only give me a store credit. When they delivered the new mattress. They broke my night table during the during the setup. They offered me $50 for the night table. I have been a loyal customer for almost 50 years. I bought my first waterbed when they were Waterbed City, I have had other problems with them but this is the last straw, never again.

Just over a year ago we purchased a Maytag Commercial washer from City Furniture. We had previously bought a Samsung fridge from them. We paid over $2,000 for the Maytag. We wanted a reliable washing machine because we have a golden retriever and go through a lot of very dirty towels and it was getting expensive to go to the laundromat. Recently the machine has been acting up and of course it is just out of warranty. It doesn't finish the cycle and when we try to put it on spin and drain it won't work. Basically the machine is useless. We called City Appliances who told us to call Whirlpool and all they would do is make us pay for a service call. The machine will go to the dump eventually. Don't buy a Maytag and don't deal with City Furniture because they sell garbage and have bad customer service.

We purchased 2 beds, one lasted 3 years and the other one 4 years. They both started squeaking, one side panel broke, they fell apart. Very bad quality. I understand they are not the most expensive in the market, but definitely not expecting 3 years of usage. Also, not the cheapest, $1,200.00. I am now searching for new beds.

I am thoroughly disappointed with City Furniture's misleading sales practices, particularly their insistence on purchasing a warranty. Despite declining, I was pressured into buying one with the assurance that if no claim was filed within three years, I'd receive the warranty cost back as an in-store credit. After three years with no claims, I attempted to redeem my promised credit, only to be informed it had expired. City Furniture claims a letter was sent, but I never received any such notification. Promising customers a return on their investment, then invalidating it through an unreceived notice, is unacceptable and deceptive. I will not be shopping at City Furniture again.

If I could give CITY Furniture a negative zero, I would. I ordered over 10K of merchandise from the Tampa store. 90% of the furniture was damaged. Their customer service leaves a lot to be desired. Don’t just stay away from this store, RUN!! Their customer service does not return calls, makes false promises. All in all CITY Furniture is disingenuous, negligent and acts in bad faith. I have no confidence in the store and product and cannot recommend it, not even to my worst enemy!