City Furniture Reviews

Buyer beware!!!! I purchased 2 leather rocker recliners from City Furniture. I tried to return them the day after delivery. They are very poor quality, they are wobbly and the back of the chair slips off if you try to move them. I don't even think they are real leather. If they are it's a very poor quality leather. I wish I had done my research before I shopped there. Their reviews are horrible. I will never shop at this store again DO NOT SHOP HERE. They do not allow any returns, if you are unhappy once they deliver the furniture you are out of luck and stuck with it.

Terrible quality, rude and almost threatening delivery people, delivered same damaged furniture twice like they were trying to pass it off as new then almost refused to take it and tried to convince me to have NEW FURNITURE BEING DELIVERED BY THE REPAIRED at a future date if I accepted it…while paying full price. Call the cops if they won’t take their delivery off your property. They will try to push it on you.

I can't rate bad enough this company, avoid purchasing anything from here. Short story then push you to buy this warranty that suppose to be no question ask. And then when you put a claim only one month after purchase, no one seem to help. My sectional are 6 month old and the leather looks like 10 year old. The tech claim to be normal that a couch looks shrink and have gaps between leather and cushions. Again this is a $3500 sectional purchase with warranty and they are not doing anything to fixed. Also they said that they only have one tech assisting to my area which you will have to stick with his opinion. DON'T PURCHASE HERE<.

The Sarasota Store is beautiful and our salesman, Dee, did a great job in assisting us. We ordered two very large rugs for our home that were delivered last week. I only have two complaints regarding the delivery of these large rugs that were rolled up in plastic. Very strange but City Furniture in Sarasota Florida only does what’s called “threshold delivery“. For us senior citizens that’s a pretty difficult thing to drag in heavy rolled up large rugs into the house from the threshold. And the delivery guys put me on the phone with somebody at city furniture told me I only had 24 hours to call back if there was any problems with the two large rugs. I told her the rugs were rolled up in plastic, and I was not going to unroll them for several days because the interior of our home was being painted And I did not want paint to get on the rugs. I told her I have a problem with you wanting me to call back within 24 hours if there’s something wrong with the rugs.

In November 2023, we made a purchase of some furniture Invoice# ** and under extreme insistence, they sold me a stain remover plan for three years. To my surprise, after they had me for about 30 minutes asking me in detail about the stains and when they occurred exactly, they told me that the type of stains I am reporting are not included and that they must have occurred within the last five days. Additionally, I reported that the backrest of the furniture is completely deformed, and the person's recommendation is that I call a technician, for which she can provide me with the number because it does not have any warranty. Unfortunately, it is incredible that a company of this magnitude intentionally scams customers by selling them these plans and also does not take responsibility for the quality of their furniture, which has a significant cost.

Purchased a recliner from CF and after delivery I noticed the back panel was not square. Over an inch difference on one side. Customer service says the construction was within manufacture specs so they would do nothing. Everyone who stops by makes a comment that the chair back is crooked. Very displeased City Furniture does not stand behind their furniture once sold. Highly advice to stay clear of their stores

Don’t waste your money! They do not stand behind their product or their warranty they sell you! Our sectional is less than a year old and the charging ports are both broken and cannot be repaired. They offered a credit and shortly thereafter a seam on the armrest came undone called in again and they were supposed to send out a repairman two weeks later who was a No call No-show! Took the day off of work and lost hundreds of dollars for nothing! Called back and they’ve rescheduled him to come out another two weeks later, now this tiny scene has become a 9 inches! And again they were unable to repair!

The furniture is ok not great but ok. I paid for premium delivery. And they damaged my goods and did not mention it. I had to find it on my own. Had to take a day off so they could come out and repair it. When I called and inquired about a refund for the premium service that I did not receive. I was called a liar by the associate twice and he admitted that he called me a liar. I asked for a supervisor. The supervisor took about thirty minutes to review everything and came back with some low ball offer on a gift card that I declined. The customer service is appalling. They don't stand behind what they advertise that you pay for. I did not receive quality installation professional installation. That I paid $250 for that they would not refund. Again customer service really is bad really really really bad. Do not pay for premium delivery. They will destroy your items. DO NOT USE CITY FURNITURE AGAIN. DO NOT USE CITY FURNITURE.

NEVER AGAIN!!!Wwill I choose City! WHAT A NIGHTMARE!, BAIT & SWITCH. I purchase their top of the line mattress and base $16,000. I was told that if I bought the cover, I could Exchange them and receive any money back if there was a difference. When I received it, it was a lot firmer than the one in the store. They said I had to wait 21 days to break it in and to give it a chance. After 3 months I couldn't take it anymore. I had shoulder pains. I was getting sleepy during the day because I wasn't resting well at night so I exchange it. The difference in price was $3000 and they said they could only give me a store credit. When they delivered the new mattress. They broke my night table during the during the setup. They offered me $50 for the night table. I have been a loyal customer for almost 50 years. I bought my first waterbed when they were Waterbed City, I have had other problems with them but this is the last straw, never again.

Just over a year ago we purchased a Maytag Commercial washer from City Furniture. We had previously bought a Samsung fridge from them. We paid over $2,000 for the Maytag. We wanted a reliable washing machine because we have a golden retriever and go through a lot of very dirty towels and it was getting expensive to go to the laundromat. Recently the machine has been acting up and of course it is just out of warranty. It doesn't finish the cycle and when we try to put it on spin and drain it won't work. Basically the machine is useless. We called City Appliances who told us to call Whirlpool and all they would do is make us pay for a service call. The machine will go to the dump eventually. Don't buy a Maytag and don't deal with City Furniture because they sell garbage and have bad customer service.

We purchased 2 beds, one lasted 3 years and the other one 4 years. They both started squeaking, one side panel broke, they fell apart. Very bad quality. I understand they are not the most expensive in the market, but definitely not expecting 3 years of usage. Also, not the cheapest, $1,200.00. I am now searching for new beds.

I am thoroughly disappointed with City Furniture's misleading sales practices, particularly their insistence on purchasing a warranty. Despite declining, I was pressured into buying one with the assurance that if no claim was filed within three years, I'd receive the warranty cost back as an in-store credit. After three years with no claims, I attempted to redeem my promised credit, only to be informed it had expired. City Furniture claims a letter was sent, but I never received any such notification. Promising customers a return on their investment, then invalidating it through an unreceived notice, is unacceptable and deceptive. I will not be shopping at City Furniture again.

If I could give CITY Furniture a negative zero, I would. I ordered over 10K of merchandise from the Tampa store. 90% of the furniture was damaged. Their customer service leaves a lot to be desired. Don’t just stay away from this store, RUN!! Their customer service does not return calls, makes false promises. All in all CITY Furniture is disingenuous, negligent and acts in bad faith. I have no confidence in the store and product and cannot recommend it, not even to my worst enemy!

I punched the top of the line sectional Regin and it broke within the first month. I also punched the Warranty. The salesperson would not even return my call and the store told me it was not their problem. I had to call Warranty. I called Warranty and I was told they had to order a part that would take 3 weeks to receive. After 3 weeks, I received a text telling me it would take another 2 months. I am stuck paying for a sectional that I can not enjoy. I would like to return it as it is very poor quality and cost over 5799. I have disputed this with my CC company as they would not allow me to return it even though it had broken in less than a month.

At City Furniture, they clearly don't believe in customer service. They don't deliver on their promises, and they don't seem to know how to do basic math. They misled me by saying it was 60 months interest-free, but when I checked my card, I was being charged monthly interest. I called to complain, and Mrs. Martha **, who assisted me, kept me waiting and claimed she had explained everything clearly—which was not the case.

City Furniture doesn't believe in customer service. They don't do what they say they are going to do. They cannot do Math. A simple cancellation of a mattress and the protector paid by a visa card and they send me a check in the mail for 161.08. This was in March 2025. We are now in May 2025 and no one will pick up the phone or resolve this for me. They simply do not care about their customers. I will never purchase another item from this store and I will continue to spread the word of how bad this company is.

The absolute worst experience! Customer service is non existent & it's even worse at the administrative level. During our delivery, not only was our couch damaged, but my brand new floor was scratched & a floor vase that's been in my family for decades was destroyed. The damages were immediately reported. But somehow customer service & personal damages dept had no record of the incident. I fought for months & went so far as getting advice from my attorney. In the end, they maintained they didn't cause the damage. They weren't counting on my having a paper trail of emails & text chats confirming my claim. City Furniture is a disgusting excuse for a furniture retailer & should not be in business.

Our experience with City Furniture was terrible to say the least. Our sales lady Hedes ** treated us with kid gloves when we spent $9,454. When we returned to buy a $250 end table, she really didn't have time for us. We were expecting an item on back order before we left town on 4/2/2025. Per a conversation with Hedes, we could expect delivery on 4/1/2025. She said she would call us to confirm availability. So far no call and per agent from City Furniture, the earliest we can expect delivery is 4/12/2025. This is our first experience with City Furniture. With this kind of sales and service, it will definitely be the last!

City Furniture is a garbage company who deserves zero starts out of 5. When you read this review I want you to know how hard (and to what lengths) my family and I were force to go through to get absolutely ZERO help. We will never buy anything from this unscrupulous company… I truly mean NEVER EVER AGAIN!! City Furniture pulled the most disgusting business practice known in sales… the bait and switch. Although this is illegal, they clearly do not care. Their lies started with the workmanship of their products and FALSELY misleading us by indicating that the sofa we were buying was “Made in the USA.” It was not. They said whatever they could to land a sale, but never counted on us verifying their blatant lies.

Here’s a 1-star review you can use for City Furniture: ⭐☆☆☆☆ Absolutely Terrible Customer Service and Warranty Process. I regret ever purchasing from City Furniture. The customer service is awful. Trying to make a claim under their so-called “warranty” it’s a nightmare. I filed a claim in August 2024 for a damaged part. After waiting for months, the replacement part was finally delivered in December. The technician arrived on February 27, 2025, only to tell me another part was missing and he couldn’t complete the repair. Now, I’ve been told I have to wait another 12 weeks just to receive the missing part—then schedule yet another technician, which could take another month or more.

City Furniture is nothing more than a bunch of incompetent morons. They make you pay for the furniture first and then you wait until it becomes available. Once available, if you do not schedule the delivery that same day they give it to someone else and you start the process all over again. The furniture you paid for is not reserved for you! I canceled my order and will never shop at City Furniture or Ashley furniture ever again.

PLEASE READ! I don't want ANYONE to experience the same repair/warranty issues that I did! Following is the history of my unresolved repair issue regarding the $5,324.05 Skylar Gray Sectional Couch that I purchased from City Furniture: Tuesday, Feb. 4th at 1:15pm: I filed a claim regarding a tear in my Skylar Gray Fabric Wedge; I received a confirmation email at 1:17pm that my claim had been received. Tuesday, Feb. 11th at 2:13pm: I received a confirmed repair appointment of 2-13-2025. 2-13-2025: The technician never showed up and I did not receive ANY communication. I called Warranty Claims and was told the technician’s “wife was sick” and that the appointment had been rescheduled for 2-17-2025.

Once again been scammed by City Furniture. Their sales representatives are anything BUT honest. I ordered a couch which said on the website was IN STOCK. I placed the order and scheduled my delivery in advance for March 19th to not risk the item not being available at the time I would need it for. The representative at no point told me that a piece of the couch would not be available until the end of APRIL.

Review: I am absolutely disgusted with City Furniture and their complete lack of quality control. I ordered a coffee table teak wood and when it arrived, it was infested with spiders. This is beyond unacceptable—it’s a major health and safety risk, especially since I have children and pets in my home. It makes me seriously question how filthy their warehouse must be if they are shipping out furniture in this condition. I keep a clean home, yet I was sent an infested product with no accountability on their part. When I contacted customer service with photo and video proof, their only solution was for me to keep the infested table in my home for another 1-2 months while waiting for a replacement. I can’t throw it out, move it, or get rid of it, because if it gets damaged, I will be held responsible!

Quality is extremely bad. I bought a bed 6 months ago and it's already tearing apart. I also ordered a night stand, I am still waiting for it. I called them and they said to wait to more 2 months, can't even guarantee it: 8 months for a night stand from City Furniture.

We've spent over $20,000 in the last 2 years on furniture. We had an item that was damaged, requested credit while in warranty to get a different item. They would not do it. Terrible service. Worst customer service. This will be the last time we buy anything from this company. Back and forth, we even went to the city to file a complaint. It's been 20 days. They haven't even responded to the city. I would think for good customers they would resolve the issue, not even asking for my money back simply to get an item that works. We went back to the store and the item in question was already cracked before even sold. I took a picture. Everything was documented. They still wouldn't give us credit.

Purchased beautiful and expensive couches in June 2023. I reported that my couches and ottoman were sinking and sagging. The technician came out and agreed with me. Now here comes City Furniture's take on this. They are saying the ottoman is wear and tear and not replaceable. As well as the couches will only get new seat covers. How does that even make sense. The couches covers and then the couch pillows on the back support will not match. They will be different colors. Who does this? Then they say they will replace the ottoman cover - hello there is no ottoman cover, it's all one piece and the wear and tear is absurd as we only use that our feet. I guess they don't care about customer satisfaction.

Terrible… Nothing is covered under warranty… They sell office furniture (or furniture to be used in office) knowing it’s not covered under warranty… Salespersons aren’t transparent with the telling you what, how, why, etc. is involved in warranty, returns, refunds … I ended up having a couch for my office that’s falling apart and discolored, broken items delivered, not to mention you have to unload stuff from truck to office and then only have 24 hrs to unpack, set up and send pics if anything is wrong … to only wait for “their 12 hr window” and then if they pick up leave a mess.

In September we order a piece of wall art (paid for it) and was told that it was back ordered and would be in early January. In checking on the availability for a January delivery we were advised it was back ordered until June. We had inquired about the one on display and were advised they did not sell the display items. Today when we went to the store the display art was gone and we were told it was sold. We inquired if any other store had one and we were told to go to Naples. We asked if they could call the Naples store and they said they could not. They would email the store but would not call them. They then told us that if Naples had one we would need to pay for delivery as the item would not be coming from a warehouse.

Hello everyone, in January I made a call to City Furniture's customer service because a product I bought was damaged, the person who helped me through the customer service line mentioned that the product was still under warranty and that it could be evaluated at home by a technician or take it directly to the store to be replaced, I decided to go to the store to avoid the fee of $50. The lady who attended me on the customer support line, gave me an appointment for Monday. When I got to the store to pick up my chair the people at the warehouse told me that I needed something else called credit ----. I went to the store and sat down with a representative and I can't say anything negative about her because she was wonderful and tried to help me, anyway it turned out that after spending an hour trying to change the chair the person who answered the phone didn't do her job well, she didn't specify.