City Furniture

Hi, I moved to my new apartment three months ago. I bought six items which were one sofa, the whole kit for the bedroom, and two stool chairs. Out of all the times one-night stand was broken, the sofa fabric was damaged, the chair stool were not working nor they did to care to verify it or tell me when they built it. The backboard of the bed was damaged. They told me they will exchange it but they took forever to be able to come as they set up a time for you but they never arrive even though they requires you to make the building them to assure time for the building service elevator and confirm the time and they come whenever. They had to come three times because they were coming too late, or all the sudden the item was not available and they did not call to notify you and you waiting for the delivery at home.

My husband and I ordered a sectional from them in the first week of March. It didn't even ship to us until the beginning of April (not withstanding our salesman (Brandon) lying to us about it) and then we got half of the correct order in late April. We tried getting in contact with someone to help us, but they kept telling us to wait and wait so that they could get a new piece and send it to us. They said that by May 15th they would get us the new sectional, and now they're saying that they won't even have the piece in their warehouse until June 3-13th. So when I asked for a refund as well as the new piece they said the best they could do was a gift basket. Their customer service is horrible and they'll transfer you to a million different people before they even think about answering your question. BEWARE. The half of the couch we do have is very comfortable though.

I bought this bed online and it was delivered and assembled by City Furniture and spoke with a gentleman afterwards who stated if the was any problems with the bed that I have 30 days to returned it. I love this bed but I had to filed a claim to returned the bed because my room is extremely hot and I'm worried about the coming summer months. I just moved into this house, I thought something was wrong with the AC but I found out it has a new ac system in 2022 and that's why there's a fan in the bedroom but because of the height of the bed I can't operate the fan. I received a text from City Furniture stating that they were sorry for the inconvenience but my claim is not covered under their policy with a link for further information which didn't provide any further information but to take you to their website.

BE AWARE!! ⚠️ ⚠️ If I was able to give this the Fort Myers location and the company City Furniture negative stars I would. Horrible experience!! Me and my husband purchased a sofa bed from this company and was promised by our sales representative (Derek) that our mattress would arrive the same day as our couch since we had to purchase separately. We told Derek that was very important to us as we are on a time crunch to get this sofa bed. The sofa bed arrived a few days later WITHOUT the mattress. Me and my husband called the fort myers store where we bought the sofa bed and was informed that the mattress would not be delivered today or at all because they no longer were selling this mattress or it was damaged.

So, I bought a cloud sofa, one of their most expensive models. It is beyond garbage. The sofa cushions collapsed within the first two weeks of purchase. Purchased in late October 2022, put in the warranty claim November 2022. Just today, April 17, 2023, the new cushions arrived. Within hours of laying on the sofa, they collapsed again. When the service tech was here, he said they would collapse again, and to just put both collapsed cushions together. I asked City Furniture warranty people that if this happened again, could they just give me store credit for a different sofa, to which they wouldn't give me an answer. One of the most expensive sofas in the store and my old one was much much better after years of use. Avoid this place like the plague.

My leather office chair was delivered today. I was home alone. Usually when City delivers furniture it's in a box and the box IDENTIFIES what is inside. TODAY... the chair they delivered was covered in moving blankets and wrapped in plastic. He dropped it off and immediately got the delivery center on the phone and asked me to confirm delivery. I started to unwrap the item b/c I wanted to make sure it was correct before I confirmed the delivery. (As I stated it wasn't in a box like usual so I wanted to make sure it was right before he left). He got upset that I was holding him up (I was moving as fast as I could to unwrap it), but he got aggressive and mad so I asked him to step outside of my home. I did not feel safe. He called me a ** and walked off. I no longer feel comfortable shopping with City Furniture (or) Ashley Furniture due to their delivery drivers in SWFLA.

I bought a sofa with 2 chaise 6 months ago at City Furniture. One of the chaise is split in two and one of the cushions completely sunk, the fabric is shedding and the cushion in the middle of the sofa is sinking in. I complained to City Furniture customer service and after a HUGE back and forth, they gave me credit. The $576 I paid to the credit card is lost. Getting City Furniture to approve a credit to get a new sofa was an absolute nightmare because they only want to give 3 days to choose the sofa.

The service unprofessional. The offers are not correct. They provide wrong information in order to charge more. Not recommended. The product is very low quality and the service the worst of all. Bad experience.

We went to City Furniture for the first time in the Plant City Lakeland location. Upon Entering we were greeted by 2 employees. We let them know that we were just browsing the new store because it was our first time. Immediately, the salesman got right behind us about 3 or 4 feet and stayed with us every stop, every turn, every step! I advised him that we were fine and if I found anything that I wanted to buy or ask questions, I would come and get him... his name was Josh. He would not budge. He followed us, stood outside the bathroom when I went to go take a pee, came out, bammm stalker!

WORST! DO NOT Buy! Purchased it and got wrong item delivered. Been over a week that I call customer service and everyday get mistakes made. They go to wrong location 2x. Third time they send an assembly team instead of the missing parts! Fourth time they give a 3 hour window - they do not show. Call them and they say it’s on back order! Every single time I call the customer service agent and even supervisors. I deal with incompetent people who do nothing but give excuses and no solutions! Please do not waste your time, money and patience with CITY Furniture. Their customer service is the worst I’ve ever seen! Oh and they refuse to issue a refund or any sort of compensation!