City Furniture Reviews

You should focus on City Furniture and fixing your issues before rebranding to City Home and biting off more than you can chew. Stop outsourcing your customer service to Colombia and the Philippines and start taking better care of your ** employees instead of rebranding to City Home.

Short story. First off, the salesman reversed the finishes on our bedroom sets. The king set was supposed to be in a white wash finish, and the queen set in a darker tone. When the furniture was delivered, it was exactly backward. City refuses to do anything about it! They said it was our fault. We paid $600.00 for the “premium” delivery and set up. The delivery/set up people didn’t bother to put our $3,000.00 sectional together, nor test it to see that it worked (it didn’t). I had to assemble the sectional myself. They also put the king bedroom set in our small(er) bedroom, and the queen set in our master. When we asked them to move it to the right rooms, they refused! To make matters worse, the very next day I get an email from City Furniture offering free premium delivery/set up! City refused to refund us 1 dime! Do yourself a favor, and avoid these scammers, as they forget who you are after they get your money. AVOID AVOID AVOID.

City Furniture is a company to be afraid of!!! I purchase a bed. It was delivered inboxed nonetheless the bed was damaged, I reported it within the 24-hour time frame. Policy no refunds, you have to accept the same item, (a new 1 but same item). A manager pleaded for 1hour and got me a credit note with conditions attached, I had use the credit note before they pick up the bed, so I complied. But when they picked up the bed they did not have the TV Stand the item purchased with the credit note. When I took a look at the new receipt, I said this impossible. I declined to accept delivery of the TV Stand.

Horrible customer service. Estimate waiting time for part- 12 weeks.

City has now solved my issues with my chairs.

I absolutely love this table and chair set! I was able to get the black chairs with the tan table, which fit perfectly with the décor in my sunroom. Betty ** was incredibly helpful throughout the entire process. After I described what I was looking for, she kept sending me pictures and options until we found the perfect combination, and she was even able to get me a discount. Assembly was very easy, which was especially important since I’m currently out of the state of Florida and had the set delivered directly to the garage. Everything went together smoothly without any issues. The chairs are very comfortable, and I often work from this table during the day. It looks amazing in the space, feels high quality, and is also very easy to clean. I couldn’t be happier with my purchase!

We ordered a couch/sectional about 3 weeks out from when we could take delivery. They can’t hold an order more than 2 weeks, so our salesperson (Geena) moved it out once to accommodate, and I had to move it once more to when we could take delivery (the date we originally stipulated). Got emails and robocalls to “confirm” delivery (for the date I originally gave them and changed it to personally). When we attempted to respond to the confirmation email, it wouldn’t work. Left calls for our salesperson who avoided our messages, ended up demanding a manager to discuss the fiasco, and had to argue with his call screener to speak with him.

I had an absolutely amazing experience working with Matthew! From the moment I walked in, he made me feel welcomed and truly taken care of. He listened carefully to what I wanted and helped me find the perfect pieces that matched my style, space, and budget. Matthew’s professionalism, patience, and knowledge really stood out. He never made me feel rushed or pressured—just supported every step of the way. He went above and beyond to make sure everything was seamless, and that level of customer service is rare to find these days. If you’re looking for someone who genuinely cares and knows what they’re doing, ask for Matthew—you will not be disappointed! Thank you again for such a smooth and enjoyable experience!

HORRIBLE EXPERIENCE. The first time I was in the store the sales reps ignored me. I was there 45 minutes and not one hello. I went back a second time to get the beds I liked anyways. On delivery day, they forgot to bring the bed rails. RESCHEDULED for 1 week later, then was RESCHEDULED again to the following week. On the third delivery attempt, they FORGOT THE BED RAILS AGAIN!!!! They left the bed without the bedrails and said I needed to RESCHEDULE for a fourth time!

Beware of the salespeople as my salesperson very well knew I was buying a power lift recliner due to having a hip replacement, she neglected to inform me, the new one would need to be broken in, and it would not have the same soft comfortable seating feeling as the one had tried in the showroom.