Consumer Complaints and Reviews
People never buy from City Furniture. The idiots in Miami warehouse are bold face liar. I order a sofa set on Sunday March 2017. Computer shows all pieces in stock. Pay for the item. Schedule it for delivery. 2 hour before my delivery time they call and say a piece for my sofa is on back order and it will not be available till March 2017. After I throw out my old couch so now I have to sit on the floor.
We purchased an "In Home Service Warranty". As the name implies we paid for someone to come out to the home if there is a defect with the article. We had a incident that required to use this legal binding contract. City Furniture chose to assess the situation over the phone and not even take the time to honor their part of the contract and send a professional to our home. We did not request to fix the item or to replace it. We merely just asked that they honor the contract and send someone to the home to make an assessment of the damage. As it specifically states. There are other furniture companies in town that I'm sure will be more responsible with their contracts.
Got a bedroom set delivered last week and was advised by the driver to slide my dresser over to its place as it has gliders on it. Pointed out a large chip on one of the legs, where he pulls out a wood pen with different color and colors up the scratch. Second chest delivered was unbalanced and told to get a pad and place underneath to balance it. When bed was assembled it was left loose. I guess that's their idea of set up and delivery. My advice go somewhere else. You can be treated like crap for a lot less. Check out the reviews on this company. Where there's smoke there's fire. I was a fool. Learn from my mistake.
We paid for a warranty. Went to use it and they said it was too bad and they won't fix our problem. Vinyl area on our leather sectional peeled up and they won't fix it. A couple of stitches are separated as well. Will never buy from them again. Don't ever get the warranty!!! Won't honor warranty. $270.00 spent for nothing.
HORRIBLE customer service. Purchased furniture a couple of years ago. Vowed never to go back because of quality and service issues. They sent nearly $500 in store credit a week or so ago because of some sort of rebate for not using in home service. We did in fact use it. A lot. In any case, we thought we can use a throw rug. After all, how much can they screw that up??? A lot it turns out. We purchased about $600 worth of stuff. With a $500 credit, that was the right price given the quality. Because of past experience with these people, we made sure that the one thing we couldn't take with us was in stock before we agreed to purchase it. This was a Saturday. We made arrangements for delivery on Monday.
Sunday morning I get woken up at 7:30 with a call telling me they were going to deliver the rug, but that the other items were on back order. 1.) There were no other items. I picked them up. 2.) I wasn't going to be around on Sunday. Made arrangements AGAIN for them to deliver on Monday. Monday I can a call telling me that the rug and the other things I ordered were on back order but that they could deliver the cleaning kit. I explained AGAIN that I had everything else. And I tried to get them to explain how the rug could be on back order when they were going to deliver it yesterday. No one could have an answer. The quality and hassle of dealing with these people isn't worth it, even when paying $0.20 on the dollar.
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Purchased a 3 piece soft loveseat and recliners from this company. The quality of this furniture is deplorable. After my first negative review, I was contacted by an employee who wanted to talk about my review. I returned call the next day to find out she was on leave. I feel this company sells inferior products with no intentions of resolving issues on their products. This company needs to be thoroughly audited for taking advantage of consumers. I should know that a certain company who sold waterbeds would be questionable. Furniture was purchased June 15, 2014.
Bought an electric reclining sofa in March 2016, mechanism didn't work from the beginning on. Replacement parts were ordered twice but wrong. I was told to throw them away! What kind of business is that??? Finally got an exchange today (01/07/2017!!!). The sofa was dropped off and I had to take care of packaging and set up myself. The delivery guys left and shortly after that I saw the damage on my front screen and paint job of my house. Called customer service and was told that the delivery guy said that he didn't do anything wrong. Of course not! The guys weren't smart enough to remove the leg of the sofa. They did it with right where it fell off when they hit the front screen. They left immediately without saying a word. Now I know why!!! I was told that there is nothing they can do for me. I should have checked everything before they left. As if I follow the delivery guys around and check every last action they take. Thanks, never ever again!!!
I bought a fabric sofa set less than a year, within six months the seat starts to peel. The sofa looks five years old. I don't use the sofa as much, no kids in the house. I called the warranty customer service and they said no coverage for peeling. How can a company sell a product that will last you less than a year? Not to mention that is not a cheap sofa either. Very upsetting. I will never buy anything from City Furniture, ever again! Be aware, don't go there!!!
I bought a bedroom set from the Stuart City Furniture store. The bed frame was rotten from the beginning. You can't read a book or watch TV or even turn over without the frame creaking, LOUDLY! The delivery guys were to come back and set it up properly, or replace it! That didn't happen. I've tighten the screws, used WD40, have a blanket between the mattress and the frame, I have put coasters under the stubby little stick that is at the center, head of the bed. NOTHING MAKES IT STOP CREAKING!
I have been in Tarpon Springs helping my sister who is terminal so this is the first opportunity I have had to vent my frustration. When I called the Stuart store I was treated badly: In regard to a table and chair I purchased at the same time, my salesman made a mistake on my order, on his computer, and somehow that was turned into being my fault.
I made a formal complaint about that which is why I am not getting any help with the bed frame. At this point I do not even want the set! I can't read a book or watch TV in peace! The bed creaks with the slightest movement at the head of the bed. I have emailed City Furniture three times - no response. I have called four times and each time the person who could help me wasn't in - they never called back. City Furniture will not resolve this matter so I have sent an email to the FCC - they may not be the right people but I've asked for their help getting me to the organization I need to get this resolved. I'm sick of sleeping on my couch, I'm done being afraid of what the people in the Stuart store will think of me. I got freezer burn last time I walked into the Stuart store! I need help, I need to know where to file my complaint, officially. I want City Furniture to make this right!
I bought this junk mattress at City Furniture Boca Raton. First we got a pillow top. It was horrible. We exchange the mattress to a firm mattress and it's worst. Because it was cheaper than the other mattress the sales associate started to put pressure on us and he stated that we had to spend the rest of the money that they or we would lose it. I ask him to put the rest of the money in a card so I can spend the money later because I couldn't decide what to buy with the 200 DOLLARS left. He said it was impossible. Well we ended up buying a vase we didn't want. Anyways, the mattress the second one, lost its shape after 2 months and we cannot sleep good during the night. We suffer of back and neck pain in the mornings. It's a torture. Don't buy any Serta innerspring mattress manufactured at 3774 interstate Park road North Riviera Beach Florida, 33404. Don't waste 1,300 dollars.
Ordered furniture for my vacation rental condo. We were promised delivery in two days except for the living room table which was to be delivered by December 21st. Since we were returning to Ohio on December 23rd, we were given assurance that it would definitely be delivered on the 21st. On the first delivery, we received a call in the morning that it would be delivered between 1:00-3:00. It arrived at 4:30, only to discover we were missing one chair. The next day, the missing chair was delivered. Again, we were told delivery would be between 1:00 and 4:00 p.m. It was delivered at 5:30.
Today, December 21st, we found that the table will not be delivered until February. Again, we are leaving for Ohio on December 23rd. Since we will not be back in Florida until April, and CITY FURNITURE WILL NOT ISSUE A REFUND for the table, we were forced to delay delivery until then. They actually have one in stock as they have it in their showroom, but we were told that THEY NEED TO HAVE IT SO THEY CAN SELL MORE. Sell more??? They can't even fulfill the orders they have now. First of all, they are sorely understaffed for delivery. Secondly, they cannot be counted on to hold true to their promises. I highly doubt that the delivery will ever be made.
We bought a brand new bedroom set from city furniture and in five months the Formica started peeling off the headboard. When I called about this, they explained it is guaranteed for one year so there is no problem. All I have to do is bring it in or pay $50 for a service call (people come out to fix it). I cannot fit the headboard in my car. If it is guaranteed they should come out and fix it. They will not! That is not a guaranteed! By them being so underhanded, they have lost thousands of dollars in me and my friends future business.
Very disappointed with the furniture quality and the customer service. I bought a bedroom set and it has been a disaster. $300 each nightstands (MADDEN DARK TONE WOOD MODEL): visible screws on top of the nightstand and scratches everywhere. $700 drawer (MADDEN DARK TONE WOOD MODEL): not polished properly, very rough, and unstable, it moves from side to side. Worse quality than IKEA items which are a lot cheaper.
When they deliver the furniture they won't tell you that if you sign the receiving slip you cannot return or have any refund of what you have bought even it is damaged. The delivery guys were very rough, I have carpet on the bedrooms and they didn't want to remove their shoes to enter to the room. They also told me that I was very picky and that's the way the wood looks. If you buy a product at the store and the item has a problem, when they deliver to you, the store is not responsible for anything, they tell you, "You have to contact Customer Service." The worst furniture I have ever seen on my life. Please do not buy furniture at this store, the quality is horrible and the customer service very rough.
Bought a couch that cost me over $2200 and it's leather. It started discoloring after a couple of months. When I called corporate they gave me Laura's email. However after 3 emails and no replies in a year I figured to call corporate and tell them. They told me to keep emailing her. I called warranty and they send a technician over. He told me it's discoloring from my feet rubbing against it. An expensive leather couch shouldn't be doing this especially when it isn't old! I will never go to City Furniture. They just give you the run around. So upset.
We bought chairs from City Furniture and they had wood destroying bugs in them. When I complained they took the furniture back but the bugs (Powder Post Beetles) were in my home. They were in our furniture, Kitchen cabinets and we don't know where else. City Furniture said they are not responsible to treat our home. I have been told it could cost thousands to rid our home of the bugs. I have pictures, videos and hundreds of dead bugs dated to prove what they did. I ask you, knowing this and knowing City Furniture has a 1 star rating with 185 consumer complaints, why would you shop there?
We purchased a sectional sofa and within a few months the stitching started to come undone. They agreed to repair it if we were to bring it to their warehouse! But they could send someone out if we paid $50 for them to send him for a house call but the repair was free! What a joke! We did pay to have it repaired because after all it's a new couch right?! And it was cheaper for us to pay the fee than to get someone to pick it up from our house and take it to the warehouse and back. Not long after the leather started flaking! The leather was flaking on areas where it didn't receive any wear and tear. It didn't happen where we sat or on the arms, it occurred in between the cushions, on the top of the back and on the sides! We paid nearly $2000 for a couch that didn't even last a year! It's absurd!
When we contacted customer service they responded with giving us a 30% discount on another purchase! How insane is that?! As if we would make another purchase from them! I expressed how displeased I was with their type of resolution and they never replied! Their quality of merchandise is subpar along with their customer service! Despicable to say the least. Don't waste your hard earned money on any of their products. They could've had a lifelong customer and now they've lost us and all our friends.
After 3 months that I bought the sofa it broke, right in the middle the wood broke. I called them and the technician came and obviously he couldn't fix it. The technician said, this happen all the time, more than one time. I had to pay $70.00 for them to pick up the sofa and bring the new one. A few days ago, I had to call them again because the new sofa when you sit you can feel like a hole right in the middle of the sofa, the same place where the first sofa broke.
They called me and told me that the warranty was expired because had been passed like 5 days after the year. It didn't matter that this was the 2nd time with the same problem. If you want to buy with them you need to buy the extended warranty because you are going to need it. I didn't buy it because I didn't expected that a new sofa was going to break as soon as the 1st 3 months. Or, don't buy anything with them.
On Sunday September 23 or 24, me and my husband went to City Furniture. We was in there for almost 1 hour looking around and so we decided on a dining room and living room set. We got with a salesperson. He rang us up and asked for a good delivery date and time. We paid and left. Tuesday night someone calls to confirm Wednesday delivery. He says everything will be delivered Wednesday. The drivers come out with a scratched up table and chairs. But no living room set. Which means I have to take another day off.
So I let customer service know I was not happy with the condition of the items. I asked about the living room set. They said it's on back order and I am number 5. So I call them on Thursday to find out when is it going to be delivered. Now they tell me it's discontinued. So now I am stuck with a table and no furniture. I paid for this as a set. I fulfilled my end, they did not. At what point did they know this item was no more. They have a NO return policy. A rip off. It's funny how you call and there is never a manager on site. Do not buy from them. Read the reviews.
I purchased furniture from City Furniture about 2 months ago 2 queen bed sets, a sectional, and a chaise chair. Now my son box spring and frame fell apart and the other set starting to come apart and sectional and chaise chair both arm rests you can feel the wood coming out of chair. Had one of their people come out they said normal wear. That's so much **. Poor quality very cheaply made. Nobody wants to help and warranty department don't help at all. This company is terrible. I wouldn't tell anybody to this place. I spent $3500 dollars on junk. So unhappy. Wish I never went there. Beware.
I bought a recliner couch, chair, and four dining room chairs last week. Delivery was scheduled and delivered on time. The delivery men were professional and made sure everything was perfect before they left. The cleaned up after themselves - we also received a call to make sure everything went well. The furniture arrived in perfect condition and we are very happy with the service, delivery, and furniture.
Purchased a dining set and a bunch of other furniture from City Furniture for a condo that I'm fixing up and renting out. When the furniture was delivered I was a scratch on the top of the table and asked the delivery person if he had something to fix it and he did. This piece had a leaf for the table and he put it in for us. Like I said we don't spend a lot of time in this apartment just fixing it up. When we were there we decided to take out the leaf and close the table.
I was a very large separation when the table was closed so I called them. They were so nice about this situation. They let me know that I should of let them know after the first 72 hours. Also on the second day of owning this set my husband sat down on one of the chairs and he hit the floor. This set is a very distressed set and there was a knot in one of the chairs that made it very weak. Thank God he didn't hurt himself - the chair cracked in half. We called them of because they were very concerned about us suing them but we only wanted a new chair which they sent because they were afraid we were going to sue them. When I called them about the separation they really weren't interested in us and I put in a complain and it's been a few day and haven't heard a word. Very terrible customer service.
Sofa came with the back very out of plumb ie: crooked. They finally sent a second piece...also crooked. Waiting on the 3rd attempt. Well the 3rd one arrived ...exactly the same. What a pain. Sofa sectional was not cheap. They offered $50.00 store credit, what a joke. Did not think I was buying junk at the price I paid. STAY AWAY!!
We purchased a leather accent chair from BOCA RATON CITY FURNITURE Store last week. We were going to buy it Thursday, but sales associate told us that "Tomorrow is a tax-free day. Why don't you come tomorrow and save money?" which sounds great at that moment but then when we come tomorrow to buy the chair they told us "If you buy stuff more than $500 then it will be tax-free." SO TRICKYYY!!! We said ok, not a big deal and still buying it.
We want to pick it up from their warehouse. Guess what? Somebody from Boca Raton store did the paperwork wrong and paper shows that we already picked up from the warehouse. OMGGG!!! And they make you to call the store to change the paperwork and it was such a bad experience. And when we got our chair, there were lots of scratches and the corners were worn. I mean what kind of business is this!!! We are still dealing with the customer service to change this scratched chair.
I pay 1,815.00 dollar for 3 pieces of sectional recliner, leather, color gray, made in China. Different tone gray from one piece to the other pieces. The headboard one is bent. Different height, 2" from one to the other 2 pieces. In the back of furniture is more open that the other piece is totally different in sectional with the other.
At that time was delivery I notice product was defective and I call immediately to City Furniture reporting the defect. They take 10 days to send me a subcontract person to inspect the furniture, and City Furniture want to pay me only 250.00 to compensate me the defective product. I don't agree because for the money that I pay almost $1,815.00 is totally unfair and very unprofessional customer service. They don't accept the furniture back and reimburse my money. City Furniture they are nice until product is sold but they try to clients without ethical. After sale is done you have to deal with your furniture.
Updated on 01/12/2017: After fighting with many customers services and supervisors they accepted exchange me a recliners sofas prior purchased for defective uneven sides and uneven colors in my prior ConsumersAffairs complaints. After that City Furniture accepted exchange the sofa because they refused to return my money back so I choose a 2 recliner model vela leather manufacture italian more spencil. I pay the difference about 650.00. So finally price was 2,542.00. But at the time that I received the new recliners sofa was made in china again.
After 2 months of used the problem is the foam cushion on both sofas is already uneven. Issue is bad quality of foam sponge materials. Every time that I sit it has a hole that made very uncomfortable. My husband weight is 156 pound and my weight 127 pound, no reason for damaged the cushion. I made complaints to City Furniture. Waiting for decisions. I requesting re-upholstered, replacing bad quality materials under leather.
I browsed online for the perfect bar stools for my new kitchen and finally found them on the City Furniture website. It said that they could be ordered and shipped to the store for pickup. I called and spoke to a sales associate who told me she would take my order on Thursday and the truck would be in on Friday. We went round and round for a couple of minutes about the fact that I couldn't pick them up until Saturday and they do not allow pick ups on the weekends. Apparently, you have to take time off of work to go during the week. We completed the order and disconnected. I later get a phone call telling me that the truck came in Thursday and the next truck wasn't until the following Tuesday.
They would call me when my chairs were there. At 5:30 when I still had not received a phone call I called them. I was told that my order got bumped off of the truck because they filled it with larger orders. "Your chairs will be here Friday" she said. I asked if she could guarantee that and she said no. There was a possibility that my order would get bumped again. But, I had the option to pay more money and get them delivered to my house. Again, time off from work. So, basically, since I was only spending $300 and not $3,000 I was not important enough to have my items brought in. Unreal! An order is an order is an order. I was dumbfounded that this happened and will never give them my business again. Needless to say, I cancelled the order and went to Bed Bath and Beyond where I was able to take home 3 nice bar stools. Should have done that from the beginning and not wasted my time and energy.
I purchased a Reclining Sofa and picked it up. The unit was a two part unit and one of them was defective. They exchanged 3 times and I still have a defective unit. The Sofa will open but not close. I spent 3 hours waiting for customer service to pick up the phone. Meanwhile I started a chat online. I requested a refund and they refused it. They offered an exchange for 8 days later!! I called my sales rep and she told me she could not help me and she transferred me to customer service which made me really mad. I called back and asked to speak to a manager and they put me on hold. After 30 minutes they just hung up. Stay away from City Furniture!!!
On March 12, 2016 I purchased a complete set of queen size mattress. I never opened or place the mattress since my home was being remodeled. On May 12 I proceed to open the mattress and place it in the guest room. Well to my surprise the mattress was sunken in on the left side, where there's a huge crater. I have called and spoke to several associates for City Furniture only to be told it was a clearance item and no returns will be made. I paid almost $800 for this set. How can anyone think they have a right to rob me of my hard earn money??? The mattress is now part of my furniture lying on the side of the wall. I will not rest until my money is return!!! I cannot find the receipt for the mattress but the same time I purchased it was the same day I got head and foot board the complete set. Thank you.
We purchased a mattress in the Tamarac location on 7/13/16 and were told it would be delivered today, 7/15/16. I called customer service this morning and was told that we are not in their delivery schedule. I took off of work and the very rude customer service woman told me it would not be delivered today. I asked for a manager and was told they only have an escalation team and she was part of that team. She would not help. We were assured by our sales person, Matt ** and his manager that it would be delivered today. This is the 2nd delivery problem we have had with City and will be my last. City Furniture does not communicate within their departments and takes no responsibility for their mistakes. I am furious!
We purchase a light wood dining table from City Furniture. We visited their website and also the store in Palm Beach Lakes. The display at the website and the store was nice. However, when our dining room was delivered, it was the biggest disappointment. The dining table had so many deep "visible" distressed marks throughout the table that it appears to have been damaged. We contacted customer service the next day and send them pictures to show our concerns. We even went back to the store to take picture of the floor model.
To our surprise, customer service claims the distressed marks are part of the design and that there is absolutely nothing they can do. They refuse to make any accommodation to resolve our issue. The customer service representative was rude and unprofessional. When I requested to speak to a customer care Manager, I was told that there isn't one that can address our issue. City Furniture is deceptive. They have no concern for customer satisfaction. Buyers be aware. This was my first purchase from City Furniture and will be my last. We also made purchase with Rooms-to-go and their customer satisfaction and warranty is superb. City Furniture's delivery service is also a joke.
My date of purchase was on Jan. 2013 within this time this furniture has been repaired at least 3 times. Keeps breaking on the same spot. Last time the whole platform of the chaise was replaced. Well guess what it breaks again on same spot. Now of course the 3 year warranty I paid for is over. I feel that this piece of furniture is not well made and of course I also believe a piece of furniture should last more than 3 years specially when it is not used everyday. At one time I wanted to exchange for a different style but no way City Furniture did not agree and continued to repair over and over again this defective piece. I'm just very upset. I paid full price for a piece of furniture that I could have just gotten in a garage sale for a lot less.
City Furniture Company Profile
- Company Name:
- City Furniture
- Year Founded:
- United States