City Furniture

City Furniture

Tamarac, FL

 3.6/5 (457 reviews)

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Overall Rating3.6 out of 5
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About City Furniture

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: May 18, 2023

Hi, I moved to my new apartment three months ago. I bought six items which were one sofa, the whole kit for the bedroom, and two stool chairs. Out of all the times one-night stand was broken, the sofa fabric was damaged, the chair stool were not working nor they did to care to verify it or tell me when they built it. The backboard of the bed was damaged. They told me they will exchange it but they took forever to be able to come as they set up a time for you but they never arrive even though they requires you to make the building them to assure time for the building service elevator and confirm the time and they come whenever. They had to come three times because they were coming too late, or all the sudden the item was not available and they did not call to notify you and you waiting for the delivery at home.

Customer service is awful. They don't solve your problems. They just say, "I AM SORRY FOR THE INCONVENIENCE" and that is it and the supervisor are even worst, such as Paolaa the supervisor. They then told me they were out of stock for the barstool and they were going to have it by the end of May but I called, mind you my delivery was at the end of February, and now they said by the end of June. Horrible place to buy and they don't care about your satisfaction or money and the worst of all that you can't return it and you are still paying them even though what you have at home is broken.

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Verified Reviewer
Original review: May 15, 2023

My husband and I ordered a sectional from them in the first week of March. It didn't even ship to us until the beginning of April (not withstanding our salesman (Brandon) lying to us about it) and then we got half of the correct order in late April. We tried getting in contact with someone to help us, but they kept telling us to wait and wait so that they could get a new piece and send it to us. They said that by May 15th they would get us the new sectional, and now they're saying that they won't even have the piece in their warehouse until June 3-13th. So when I asked for a refund as well as the new piece they said the best they could do was a gift basket. Their customer service is horrible and they'll transfer you to a million different people before they even think about answering your question. BEWARE. The half of the couch we do have is very comfortable though.

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    Verified Reviewer
    Original review: May 13, 2023

    I bought this bed online and it was delivered and assembled by City Furniture and spoke with a gentleman afterwards who stated if the was any problems with the bed that I have 30 days to returned it. I love this bed but I had to filed a claim to returned the bed because my room is extremely hot and I'm worried about the coming summer months. I just moved into this house, I thought something was wrong with the AC but I found out it has a new ac system in 2022 and that's why there's a fan in the bedroom but because of the height of the bed I can't operate the fan. I received a text from City Furniture stating that they were sorry for the inconvenience but my claim is not covered under their policy with a link for further information which didn't provide any further information but to take you to their website.

    So I reached out through the text message for help and was told by the lovely representative that their returned policy was only 3 days and when I explained to her that when I spoke with the gentleman after the setup, he said 30 days and she responded, "I do apologize about the miscommunication. Is there anything else that I can assist you with?" I will never buy or recommend City Furniture to anyone and I've never dealt with a furniture store with their returned policy being 3 days and especially when I was told 30 days.

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    Verified Reviewer
    Original review: April 28, 2023

    BE AWARE!! ⚠️ ⚠️ If I was able to give this the Fort Myers location and the company City Furniture negative stars I would. Horrible experience!! Me and my husband purchased a sofa bed from this company and was promised by our sales representative (Derek) that our mattress would arrive the same day as our couch since we had to purchase separately. We told Derek that was very important to us as we are on a time crunch to get this sofa bed. The sofa bed arrived a few days later WITHOUT the mattress. Me and my husband called the fort myers store where we bought the sofa bed and was informed that the mattress would not be delivered today or at all because they no longer were selling this mattress or it was damaged.

    I asked how long they had know about this issue and was informed since this morning but neglected to give us a courtesy call to inform us of this issue. I told the lady on the phone this was unacceptable and she immediately got nasty and rude with me. I asked to speak to her manager and was told she did not have one. I still insisted to speak to her manager she told she would get them but instead transferred me to a customer care line.

    3 people found this review helpful
    Customer increased Rating by 4 stars!
    Verified Reviewer
    Resolution response: April 30, 2023

    I have been in contact with City Furniture about this issue. They really stepped up and I went and picked out a new sofa and all good. They really did come through in the customer service department.

    Original review: April 18, 2023

    So, I bought a cloud sofa, one of their most expensive models. It is beyond garbage. The sofa cushions collapsed within the first two weeks of purchase. Purchased in late October 2022, put in the warranty claim November 2022. Just today, April 17, 2023, the new cushions arrived. Within hours of laying on the sofa, they collapsed again. When the service tech was here, he said they would collapse again, and to just put both collapsed cushions together. I asked City Furniture warranty people that if this happened again, could they just give me store credit for a different sofa, to which they wouldn't give me an answer. One of the most expensive sofas in the store and my old one was much much better after years of use. Avoid this place like the plague.

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    Customer increased Rating by 2 stars!
    Verified Reviewer
    Resolution response: May 13, 2023

    I received several calls from management who didn't really offer any sort of apology or resolution. Then one day I received a set of personalized coasters in the mail with an apology. The fact that someone actually cared enough and acknowledged what happened really meant a lot to me and I chose to update all of my reviews.

    Original review: March 23, 2023

    My leather office chair was delivered today. I was home alone. Usually when City delivers furniture it's in a box and the box IDENTIFIES what is inside. TODAY... the chair they delivered was covered in moving blankets and wrapped in plastic. He dropped it off and immediately got the delivery center on the phone and asked me to confirm delivery. I started to unwrap the item b/c I wanted to make sure it was correct before I confirmed the delivery. (As I stated it wasn't in a box like usual so I wanted to make sure it was right before he left). He got upset that I was holding him up (I was moving as fast as I could to unwrap it), but he got aggressive and mad so I asked him to step outside of my home. I did not feel safe. He called me a ** and walked off. I no longer feel comfortable shopping with City Furniture (or) Ashley Furniture due to their delivery drivers in SWFLA.

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    Verified Reviewer Verified Buyer
    Original review: March 22, 2023

    I bought a sofa with 2 chaise 6 months ago at City Furniture. One of the chaise is split in two and one of the cushions completely sunk, the fabric is shedding and the cushion in the middle of the sofa is sinking in. I complained to City Furniture customer service and after a HUGE back and forth, they gave me credit. The $576 I paid to the credit card is lost. Getting City Furniture to approve a credit to get a new sofa was an absolute nightmare because they only want to give 3 days to choose the sofa.

    Of course they do not have anything comparable so we have to choose something more expensive. Even though City Furniture have promotions for delivery and putting the new sofa together, a manager could not be found to approve "premium delivery" so my son, who is not in the furniture assembling business, will have to put it together, no easy thing to accomplish for one person. Do not bother buying anything at City Furniture.

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    Verified Reviewer
    Original review: March 17, 2023

    The service unprofessional. The offers are not correct. They provide wrong information in order to charge more. Not recommended. The product is very low quality and the service the worst of all. Bad experience.

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    Verified Reviewer
    Original review: March 5, 2023

    We went to City Furniture for the first time in the Plant City Lakeland location. Upon Entering we were greeted by 2 employees. We let them know that we were just browsing the new store because it was our first time. Immediately, the salesman got right behind us about 3 or 4 feet and stayed with us every stop, every turn, every step! I advised him that we were fine and if I found anything that I wanted to buy or ask questions, I would come and get him... his name was Josh. He would not budge. He followed us, stood outside the bathroom when I went to go take a pee, came out, bammm stalker!

    He stalked my wife when she was trying out a new lounge chair and advised her on how she could claim it on her insurance..etc..just to make a sale. We felt so insecure and stalked by this clown. Yes Felt Like I was at a used Car Dealership!!! If this is the company policy, shame on them. This is another reason I will never buy anything from this Place. The furniture quality at best is even less than that of Rooms to Go for such a billion dollar industry. They are at the bottom of the scale in my opinion. I will never Set foot in this place again. Nobody wants to deal with high pressure sales. Total wasted time in this hell hole 25 minutes or less. I will warn anybody and everybody in my social media world to avoid this place.

    3 people found this review helpful
    Verified Reviewer
    Original review: March 3, 2023

    WORST! DO NOT Buy! Purchased it and got wrong item delivered. Been over a week that I call customer service and everyday get mistakes made. They go to wrong location 2x. Third time they send an assembly team instead of the missing parts! Fourth time they give a 3 hour window - they do not show. Call them and they say it’s on back order! Every single time I call the customer service agent and even supervisors. I deal with incompetent people who do nothing but give excuses and no solutions! Please do not waste your time, money and patience with CITY Furniture. Their customer service is the worst I’ve ever seen! Oh and they refuse to issue a refund or any sort of compensation!

    4 people found this review helpful
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    City Furniture Company Information

    Company Name:
    City Furniture
    Year Founded:
    United States