City Furniture Reviews

I punched the top of the line sectional Regin and it broke within the first month. I also punched the Warranty. The salesperson would not even return my call and the store told me it was not their problem. I had to call Warranty. I called Warranty and I was told they had to order a part that would take 3 weeks to receive. After 3 weeks, I received a text telling me it would take another 2 months. I am stuck paying for a sectional that I can not enjoy. I would like to return it as it is very poor quality and cost over 5799. I have disputed this with my CC company as they would not allow me to return it even though it had broken in less than a month.

At City Furniture, they clearly don't believe in customer service. They don't deliver on their promises, and they don't seem to know how to do basic math. They misled me by saying it was 60 months interest-free, but when I checked my card, I was being charged monthly interest. I called to complain, and Mrs. Martha **, who assisted me, kept me waiting and claimed she had explained everything clearly—which was not the case.

City Furniture doesn't believe in customer service. They don't do what they say they are going to do. They cannot do Math. A simple cancellation of a mattress and the protector paid by a visa card and they send me a check in the mail for 161.08. This was in March 2025. We are now in May 2025 and no one will pick up the phone or resolve this for me. They simply do not care about their customers. I will never purchase another item from this store and I will continue to spread the word of how bad this company is.

The absolute worst experience! Customer service is non existent & it's even worse at the administrative level. During our delivery, not only was our couch damaged, but my brand new floor was scratched & a floor vase that's been in my family for decades was destroyed. The damages were immediately reported. But somehow customer service & personal damages dept had no record of the incident. I fought for months & went so far as getting advice from my attorney. In the end, they maintained they didn't cause the damage. They weren't counting on my having a paper trail of emails & text chats confirming my claim. City Furniture is a disgusting excuse for a furniture retailer & should not be in business.

Our experience with City Furniture was terrible to say the least. Our sales lady Hedes ** treated us with kid gloves when we spent $9,454. When we returned to buy a $250 end table, she really didn't have time for us. We were expecting an item on back order before we left town on 4/2/2025. Per a conversation with Hedes, we could expect delivery on 4/1/2025. She said she would call us to confirm availability. So far no call and per agent from City Furniture, the earliest we can expect delivery is 4/12/2025. This is our first experience with City Furniture. With this kind of sales and service, it will definitely be the last!

City Furniture is a garbage company who deserves zero starts out of 5. When you read this review I want you to know how hard (and to what lengths) my family and I were force to go through to get absolutely ZERO help. We will never buy anything from this unscrupulous company… I truly mean NEVER EVER AGAIN!! City Furniture pulled the most disgusting business practice known in sales… the bait and switch. Although this is illegal, they clearly do not care. Their lies started with the workmanship of their products and FALSELY misleading us by indicating that the sofa we were buying was “Made in the USA.” It was not. They said whatever they could to land a sale, but never counted on us verifying their blatant lies.

Here’s a 1-star review you can use for City Furniture: ⭐☆☆☆☆ Absolutely Terrible Customer Service and Warranty Process. I regret ever purchasing from City Furniture. The customer service is awful. Trying to make a claim under their so-called “warranty” it’s a nightmare. I filed a claim in August 2024 for a damaged part. After waiting for months, the replacement part was finally delivered in December. The technician arrived on February 27, 2025, only to tell me another part was missing and he couldn’t complete the repair. Now, I’ve been told I have to wait another 12 weeks just to receive the missing part—then schedule yet another technician, which could take another month or more.

City Furniture is nothing more than a bunch of incompetent morons. They make you pay for the furniture first and then you wait until it becomes available. Once available, if you do not schedule the delivery that same day they give it to someone else and you start the process all over again. The furniture you paid for is not reserved for you! I canceled my order and will never shop at City Furniture or Ashley furniture ever again.

PLEASE READ! I don't want ANYONE to experience the same repair/warranty issues that I did! Following is the history of my unresolved repair issue regarding the $5,324.05 Skylar Gray Sectional Couch that I purchased from City Furniture: Tuesday, Feb. 4th at 1:15pm: I filed a claim regarding a tear in my Skylar Gray Fabric Wedge; I received a confirmation email at 1:17pm that my claim had been received. Tuesday, Feb. 11th at 2:13pm: I received a confirmed repair appointment of 2-13-2025. 2-13-2025: The technician never showed up and I did not receive ANY communication. I called Warranty Claims and was told the technician’s “wife was sick” and that the appointment had been rescheduled for 2-17-2025.

Once again been scammed by City Furniture. Their sales representatives are anything BUT honest. I ordered a couch which said on the website was IN STOCK. I placed the order and scheduled my delivery in advance for March 19th to not risk the item not being available at the time I would need it for. The representative at no point told me that a piece of the couch would not be available until the end of APRIL.

Review: I am absolutely disgusted with City Furniture and their complete lack of quality control. I ordered a coffee table teak wood and when it arrived, it was infested with spiders. This is beyond unacceptable—it’s a major health and safety risk, especially since I have children and pets in my home. It makes me seriously question how filthy their warehouse must be if they are shipping out furniture in this condition. I keep a clean home, yet I was sent an infested product with no accountability on their part. When I contacted customer service with photo and video proof, their only solution was for me to keep the infested table in my home for another 1-2 months while waiting for a replacement. I can’t throw it out, move it, or get rid of it, because if it gets damaged, I will be held responsible!

Quality is extremely bad. I bought a bed 6 months ago and it's already tearing apart. I also ordered a night stand, I am still waiting for it. I called them and they said to wait to more 2 months, can't even guarantee it: 8 months for a night stand from City Furniture.

We've spent over $20,000 in the last 2 years on furniture. We had an item that was damaged, requested credit while in warranty to get a different item. They would not do it. Terrible service. Worst customer service. This will be the last time we buy anything from this company. Back and forth, we even went to the city to file a complaint. It's been 20 days. They haven't even responded to the city. I would think for good customers they would resolve the issue, not even asking for my money back simply to get an item that works. We went back to the store and the item in question was already cracked before even sold. I took a picture. Everything was documented. They still wouldn't give us credit.

Purchased beautiful and expensive couches in June 2023. I reported that my couches and ottoman were sinking and sagging. The technician came out and agreed with me. Now here comes City Furniture's take on this. They are saying the ottoman is wear and tear and not replaceable. As well as the couches will only get new seat covers. How does that even make sense. The couches covers and then the couch pillows on the back support will not match. They will be different colors. Who does this? Then they say they will replace the ottoman cover - hello there is no ottoman cover, it's all one piece and the wear and tear is absurd as we only use that our feet. I guess they don't care about customer satisfaction.

Terrible… Nothing is covered under warranty… They sell office furniture (or furniture to be used in office) knowing it’s not covered under warranty… Salespersons aren’t transparent with the telling you what, how, why, etc. is involved in warranty, returns, refunds … I ended up having a couch for my office that’s falling apart and discolored, broken items delivered, not to mention you have to unload stuff from truck to office and then only have 24 hrs to unpack, set up and send pics if anything is wrong … to only wait for “their 12 hr window” and then if they pick up leave a mess.

In September we order a piece of wall art (paid for it) and was told that it was back ordered and would be in early January. In checking on the availability for a January delivery we were advised it was back ordered until June. We had inquired about the one on display and were advised they did not sell the display items. Today when we went to the store the display art was gone and we were told it was sold. We inquired if any other store had one and we were told to go to Naples. We asked if they could call the Naples store and they said they could not. They would email the store but would not call them. They then told us that if Naples had one we would need to pay for delivery as the item would not be coming from a warehouse.

Hello everyone, in January I made a call to City Furniture's customer service because a product I bought was damaged, the person who helped me through the customer service line mentioned that the product was still under warranty and that it could be evaluated at home by a technician or take it directly to the store to be replaced, I decided to go to the store to avoid the fee of $50. The lady who attended me on the customer support line, gave me an appointment for Monday. When I got to the store to pick up my chair the people at the warehouse told me that I needed something else called credit ----. I went to the store and sat down with a representative and I can't say anything negative about her because she was wonderful and tried to help me, anyway it turned out that after spending an hour trying to change the chair the person who answered the phone didn't do her job well, she didn't specify.

I am writing to express my extreme dissatisfaction with the misleading sales practices and lack of customer support I have experienced. Based on the overwhelming number of negative reviews about your company, it seems my experience is, unfortunately, not unique. I regret not doing more research before making my purchase, as it is clear your company prioritizes profits over customer satisfaction.

Bought a furniture set for about 3k. A 3 seater and 2 singles. Kevin Charles. The springs on the singles have collapsed after about 18 months. They claim it's past the warranty. Not sure how springs would only be warranted for 1 year. Very poor. They claim to be American made but maybe that is exactly the problem. The stuff from China lasts longer. How embarrassing.

Started at the store & after getting selecting a house full of furniture the amount looked considerably off. When asking why so much the rep failed to mention that not only was the $2500 bed on there twice but she added the in home service protections that we explicitly said we did not want for another $1200. Tried the online store and placed the order at 122p and it said pending invoice. Chatted with a rep to confirm the order number we were provided & was told the system will catch up later in the day. An hour later I chatted again and was told due to the influx of orders, it will be fine once they catch up.

I've been a loyal customer of City Furniture for years, furnishing my homes in Florida and beyond through multiple military deployments. One constant source of support throughout my journey has been Betty **, an exceptional Sales Associate. Betty has gone above and beyond to ensure I receive the best service, even when I've had to relocate. Her dedication to resolving warranty issues and ensuring I receive my refunds has been impressive. Her patience, kindness, and commitment to customer satisfaction are truly valued. The quality of City Furniture's products is exceptional, and their durability has withstood the test of time. However, it's Betty's outstanding service that keeps me coming back. Thank you, Betty **, for your tireless efforts and unwavering support. City Furniture is fortunate to have you on their team!

I have had nothing but problems with my purchase. In the showroom the sales person "Ray Ray" showed us two recliners. One that was power with an adjustable headrest and a manual recliner. She said the price was $599 (power) and $499 (manual). For the $100 difference I went with the power recliner. When it was delivered it was a power recliner with no adjustable headrest. Your delivery men called customer care who reassured me the issue would be resolved and I would get a call from my salesperson.

I purchased furniture in July 2018 under your "0% Interest Program" with fixed payments of $60, intending to complete the plan by August 2020. However, long time after I finished my payment terms, I discovered over a year later that regular payments were still being deducted from my account. When I reached out to the store in 2021, I learned that the City Furniture sales representative had inaccurately calculated my terms, resulting in them charging me wrong, at that point it was already 16 additional months beyond our agreement.

We recently purchased over $25K in furniture from the Fort Lauderdale store. Our experience was beyond horrible. We worked with an associate name Ronnie ** and the Manager Ashley **. First we had trouble scheduling delivery and then we it was finally delivered, the drivers came 4 hours late and without enough manpower to move and assemble our furniture. They were at our home until 7:30 and left us with an inoperable couch. We had to schedule a technician to come out which was again not during the time they specified only to find out he couldn't fix it so we had to schedule a 3rd call.

Purchased a couch in March (it's November now). Cushions have fallen apart and tarp material is stretched and makes a lot of noise when you sit. Purchased the extended warranty and they refuse/deny the claim. Technician recommended replacement of the couch. Warranty Dept. refuses to allow us to talk to a supervisor. We have to settle this issue in court. DO NOT BUY FROM CITY FURNITURE.

***UPDATE 11/20/24. Received call from Social Media representative from City that was able to provide full refund for table. Thank you.

This is the second attempt to deliver my order. The first time it never arrived and this time there's a broken piece. Now, we have a third delivery to replace the bad piece. I still don't have the whole order. Instead, I have to pay my first bill this week. Shame on you, City Furniture! The Hialeah Store Manager is a Shame!!! He never cared about this matter!!!

I spoke with management about this but they don’t feel this is a covered claim. My sofa was delivered September 27. I called in a claim for staining after a month and one week of use. It seemed everywhere my skin touches the sofa gets staining (the foot rests, the arm armrest, where I put my head if I lay down). I paid $6,842.69 for my sofa set and an additional three year stain warranty. I purchased my sofa set at City Furniture in Fort Myers. To say I’m very disappointed is an understatement. I have called repeatedly but they just tell me that I need to call a cleaning company because there are too many stains. Order number **.

Do not shop CITY Furniture. My family just had a horrible experience. We are frustrated and disappointed with both the defective product we purchased and the lack of satisfactory customer service. My family purchased a sleeper sofa with storage from City Furniture on 11/6/23, including a 3-year stain treatment and a one-year warranty. In August 2024, I paid $50 for a technician to inspect and attempt to fix two back cushions with broken zippers. While one cushion was fixed, the other could not be repaired, and I agreed to pay an additional $79.99 for a replacement armless piece all because of a broken zipper.

I purchased two recliners combo and a sofa from City Furniture in 2023, and since then, I’ve faced constant issues. Both recliners needed repairs, with one requiring a second replacement that still hasn’t met expectations. Unfortunately, when I reached out for help, I was treated disrespectfully by the manager, Christine, who was unhelpful and rude. As a disabled veteran and senior citizen, I expected a better level of service. After more than 16 calls, I can confidently say that I wouldn’t recommend City Furniture based on my experience. The product quality and customer support have been disappointing.

Order number ** - purchased on March 9, 2024. Sofa was delivered and was sagging in the middle. Called customer service, no problem, we will replace the sofa. 12 weeks go by and finally the new sofa arrives. Sofa was delivered and one side of the reclining sofa did not work. Now we need to schedule a service tech to come out to tell us what is wrong with the new sofa. Now we need to wait several weeks for a tech to come out to tell us what is wrong with the brand-new sofa.

I bought a sofa from City Furniture Pembroke Pines in September and paid $600 for a spill warranty. They promised it would cover ANY spill, but when my daughter spilled juice, they refused to help. I escalated to corporate, but they still wouldn’t honor the warranty. The sales reps are deceptive, and the company doesn’t care about its customers.

"Terrible Customer Service and Warranty!" Bought a sectional at City Furniture Pembroke Pines in September. They convinced me to add a $600 warranty, claiming it covered all spills. When I called about a juice spill, they refused to honor the warranty. I escalated to corporate, and they were no help. City Furniture is deceptive and has terrible customer service.

I purchased a sofa a month ago for $5000 and paid $600 for warranty to cover for ANY AND ALL SPILLS. My daughter spilled juice on the sofa accidentally and it stained. When I called City Furniture, they replied: "SORRY SORRY YOU HAVE TO KEEP THE STAIN. YOU ARE ON YOUR OWN." When I told them I'll give them a review, they replied: "WE DON'T CARE ABOUT REVIEWS, WE ARE CITY FURNITURE. WE DON'T CARE!". This is extortion.

I am writing to express my deep dissatisfaction with the service I’ve received from City Furniture’s warranty department. On 11/25/21, I purchased a sectional sofa along with a 3-year warranty (Order #**). Unfortunately, less than three years later, the stitching on the sofa has begun peeling. When I attempted to file a warranty claim online, I was surprised to find that although the warranty covers the entire sofa, the claim could only be filed for individual parts. Nonetheless, I proceeded to submit a claim for the affected area.

I am extremely disappointed and frustrated with this City Furniture Cortina bed frame. Although it was advertised as a king size, the dimensions are completely inaccurate. The frame measures 81 inches by 81 inches, while the standard king size mattress is 76 to 80 inches. This has created a significant gap between the mattress and the frame. This gap is not only uncomfortable but also dangerous. My leg has fallen into the gap, and it's a serious safety hazard—wide open for accidents. It’s unsafe to use, especially if you're moving around the bed at night. To make matters worse, the company does not offer full refunds , even though this problem is due to their incorrect sizing. Their refusal to take responsibility is unacceptable. If you're looking for a properly sized and safe king bed frame, avoid this one. The misleading dimensions and lack of customer care make it a terrible purchase, with real safety risks.

We visited the furniture store with the intention of finding a sofa bed and an entryway table that suited our needs. Upon entering, the atmosphere was pleasant and everything was well-organized, making it easy to explore the different sections. Oneilys quickly approached us to offer assistance and asked what we were looking for. First, we were directed to the sofa bed section. They showed us several options with different sizes and styles, explaining the opening mechanisms and materials. We were able to try some of them to ensure they were comfortable as both a sofa and a bed. Oneilys also gave us recommendations on the best options.

We bought a couch. Forget about the fact that it would take months to get it. They told us they had one piece and we would have to wait even longer. We cancelled the order. We bought a bed they promised they would deliver on a Thursday. After all of the trouble they delivered the wrong bed. In addition the bed was beat up. If I could I would stand in front of the store and warn everyone that walks in there. However I can’t do that. They don’t care once they have your money. I would not write a report like this unless I am disgusted. They all put the blame on each other. There is definitely some kind of scandal going on over there. In addition they write their own reviews to make the store seem fair and reliable. We did make a purchase at Rooms To Go and we did not experience this.

**BUYER BEWARE** Been a customer since 2015. Bought 4 dining chairs. Changed my mind beause the chairs did not match the decor in my home, Wanted to exchange (48 hours) after delivery. (I did not want a refund.) The corporate (office waited for 60 minutes to make a decision) to refused the exchange. The chairs are in pristine condition and planned to buy a sectional. Their exchage/refunds are unreasonble. I am closing my account after 9 years. Ashley and City Furniture are friendly in the showroom when purchasing until something goes wrong. **Go to El Dorado**

I had a terrible experience. I received a broken and stained item and they offered a tram to clean. However how are they suppose to fix a broken sofa without changing the item. I did not pay for a repair so I requested a replacement and it was even worst how the item arrived. Now waiting for a month to get a solution. They keep saying I have to wait. But they did not wait when I was paying!!! Customer service the worst.

The store in Boca Raton is terrible! They promised all items purchased were in stock, it took close to 3 months to complete! Once all items were received, an item was not working! When called to repair I found out that the sales associate added in home protection and stain removal service to my purchase without my consent, customer service does their best to help but management at that location is terrible.

We bought a bedroom set and the the delivery team messed up our floor. The chest was delivered later and came back damaged. They sent someone out and he couldn’t repair the damage so we received a call offering an exchange or refund, we opted for a replacement. They said keep the damaged item until the replacement comes in. It’s been MONTHS! No calls, no updates! I do not recommend buying from them. We used to be faithful customers but NO more!

BEWARE OF FALSE PROMISE. DO NOT BUY ANY HOME SERVICE! I bought 2 couches 3 years ago. The salesman told me that I should get the home service. Home service cost 339.98 for 3 years. They will refund the money if I didn't use the service. Three years later I get a store credit that expires in two weeks. They refused to give me back the money that they promised. The contract didn't say anything about the store credit.

I have had a City Furniture credit card that is interest free for one year. Now they started charging me fees to receive a paper statement. So, no interest but they are charging fees! The credit card is through Synchrony Bank but City Furniture should have the leverage to eliminate the newly enacted fees. I will have to pay the balance off early to avoid the fees and forfeit the benefit of the interest free period.

Stay away from this store. We bought furniture with a guaranteed delivery date. The date came and only a few pieces arrived. They also charged us for Premium Delivery which we did not ask for. They refused to refund the cost. It is two months later and I still don't have the rest of the furniture. New estimated delivery date is September. I'm definitely calling BBB.

I will never buy another piece of furniture from this company. They sent me a pieces of furniture they knew were damaged and hoped I would accept them. Then they tried to replace the damaged furniture with more furniture they knew were damaged. More than 14 hours of delivery and service windows wasting my time. Please don't give this company your business. They have a no return/ no refund policy. I am stuck with an unrepairable footboard. The footboard was not damaged during the delivery process. They knowing sent a damaged footboard from their warehouse not once but twice.

BEWARE!!!! After waiting for 6 weeks for a table that was on back order it was delivered with a chip and uneven finish at the bottom of the base. The company gives you 3 options: 1. have a technician come and try to "fix" it (it is a brand new table?) but if it isn't to your liking you have to accept store credit or a discount of some sort but can not return for the full amount paid; 2. return it and they will deliver another one (I would have to wait until September to receive it with no assurance it will not be damaged; 3. cancel and return the table, mind you I have 4 chairs I bought at the store that matches it, and ultimately what opted to do. This is after spending over $5,000 of their merchandise.

I cannot express how utterly disappointed I am with the Monroe bedroom set I purchased from City Furniture. It is hands down the worst piece of furniture I have ever had the misfortune of owning. Let me spare you the trouble and summarize my experience with this abomination of a nightstand. First and foremost, the quality is shockingly garbage. After a minor spill of water that was immediately cleaned up, the top of the nightstand began to resemble a scene from a horror movie as it expanded and bubbled out, utterly ruining the entire surface. I couldn't believe my eyes! Furniture made of particle board that held up better to spills than this disgrace of a nightstand.

DO NOT order from this company no matter how much you want the item. Their reps have no clue what they are speaking about and they lie about delivery time. Both City Furniture and the company they contract to handle their deliveries "Diligent Delivery" are complete trash. Customer service is trash. They don't answer their phone and no one know how to read the updates in their own system. Everything is misinterpreted. Don't walk, run away from this company. You will be disappointed and frustrated.

I purchased two identical recliners from City Furniture in Ocoee, Florida about two years ago for $660 each. For a little more money, I even purchased the extended warranty on each recliner. About a year ago, the leather that they had lies on on the recliner started tearing. It got worse and worse. I called city furniture customer service to see if they can help. They knew I had the extended warranty. I sent them pictures of the damage and they agreed it was a manufacturer defect. The damage was in the same place on both recliners. However, because the damage was so bad they Do anything to Repair or replace it. The warranty was worthless. I called and city furniture would do nothing even though I purchased a warranty. They sold me two piece of garbage recliners and a worthless warranty that have to go in the garbage. Don’t buy from this company, the furniture was crap.

On the beginning of January I had bought a sofa and a bookkeeper, I had issues with the delivery, and I call to the whole numbers that I have and find on internet to cancel the orders and the lines sound busy not even the salesman answer, well I did not pick up the items, I get texts about delivery but the texts do not allow me to reply, Next thing that happens I get the statement from the Bank charging me for those furniture, I call them and explain what happens, they say that I have to open a dispute. They send a link but I don't even have an account number. I receive a letter from the bank, they close the dispute and I have to paid, If I open a case in a court, I will call the press to prevent future clients.

An order placed by my girlfriend with the help of online sales representative. Her charge card is immediately charged. She in heart failure. Has been in and out of hospital. One item received yet since December of last year she is paying for a whole home of furniture. I take her to the store as she has difficulty walking. No help. She calls the manager of online sales today for clarification. He on speaker phone is heard yelling at her and telling her she is uncooperative. I see her hands shaking and tell her to hang up. She politely states, "I have to hang up." He states “ok”. We file a complaint with customer service. No help. We call the store. Speak with a sales person. Again texts and emails are sent yet when she calls back her calls routed to voicemail. Sitting in a home now without furniture paying monthly for furniture not received. Buyer beware.

They Don't Honor Their Service Contracts - STAY AWAY. After furnishing an entire apartment at City Furniture and being "sold" a warranty on my purchased products, I filed a claim on a damaged table. The technician came to the house to inspect and left. I received an email stating that my claim was denied. When I asked why it was denied, I was told that the damage was not minor. I asked where the contract says what the damage should or shouldn't be. There is no language, the service is a fraud, they do not honor the warranty contracts they sell and I suggest you do not do business with this company. They are thieves, and I will NEVER do business with them again.

Spent over 10k buying furniture here and I was encouraged by salesperson to buy my mattress here too. RED FLAG‼️ They even give you a $25 gift card to buy their mattress. It has been a nightmare ever since. The ultimate bait and switch - they tell you to try it for 48 hrs and then call us back if you don’t like it. The mattress and box spring was perfect in the showroom but crumbled like cardboard when we got it. They refused to take it back because it’s now over 48 hrs. Money down the drain. They care nothing about their customers once you have paid them in full. Please see photos.

Over the years I have purchased over $15,000.00 of furniture. My latest purchase experience was the worst. My sales person was in a rush to complete the sale because another customer of his came in unexpectedly and wanted to be taken care of right away. (You know the type). My order was delivered to my business. All of the furniture was in good condition. I was busy with my business and later that day I noticed that the coffee table was too large. It wasn't going to work in the space.

I purchased a sofa bed last year for over 3k and when I opened the bed it had a wide gap in between the sofas. They sent someone to take a look and he took pictures and went back reporting there is no mechanical issues which I didn't call about and he didn't even check for that. He snapped 2 pictures and left within 5 minutes. Indira from the warranty department called me back and pretty much said, "Oh well deal with it." I called the tech guy back and he said he will call me back and never did. I believe his name was Dominic. My butt is literally hanging through the gap when I laid down. I purchase a kitchen table set a while back and 2 chairs broke and had to throw it out. All they want to do is sell and make their money and don't care after that.

Ordered power Sectional Order Number ** Order Date Jan 14, 2024. Item was not delivered until Saturday, February 03, 2024. Delivery driver did the initial setup then left. 10 minutes later I attempted to use the recliner and it was defective and would not fully extend. I called customer service and filed a claim after it only was in my home for 45 minutes. The claims department took my info and said they would contact me with a date for a service technician. 2 weeks later still no call so I called them, and they stated that the initial claim was not completed. I reviewed the notes in their system, and it clearly showed that their representative did not complete the claim. We scheduled another repair date for 2/24/2024.

Do not buy the warranty. The salesperson will sweet talk to you, stating it covers everything. All lies, you have to be a lawyer to read the details. White collar thieves thieves thieves. All a scam..

The leather recliners were delivered the first time with problems with upholstery. The technician they send said he was there only to take pics, by talking to customer service they agree to exchange them for same style, the day of the delivery both recliners had several defects, the delivery people were aware of it and took pics as well as reported the problem, customer service told us they were fixable and they were going to send a technician, the same guy came with the same attitude of "no I can't fix them," they are manufacture defects. After the technician told us he was going to wait at our door while I call customer service he just left without saying a word. Customer service told me the report read "our preference" and that there was nothing wrong with the recliners, one recliner is tilted on the back leaving an extra gap on one side, the other one has extra material all wrinkle on the back, the technician even told us that it was so much it couldn't be steam.

DO NOT BUY FROM THIS COMPANY!!!! My order was 1 year ago (2/13/23) It has been a nightmare since. For an entire year I was promised the bed that goes with my set. They left a huge box in my bedroom which contains half a bed! Finally after back ordered promises for 10 months they now said the rest of bed was discontinued… I can’t even tell you the hours, days, weeks, and months I have spoken to their customer service, their managers, their supervisors… and I sit here now at the final straw! Lots of promises but NO ACTUAL HELP. This box is suppose to be picked up today (just to give you an idea…. It is 8 feet long and weighs about 100 lbs) Unmovable!!!

How do I get someone to respond to advise how to raise the "pins" on the top of the door of a gentleman's chest so that it will stay in the track and not fall out? Numerous phone calls to City Furniture. On hold nearly 51 minutes. No resolution.

We received a dirty sofa, but the next day we realized that the wood underneath was broken. They wanted to fix it but the person who sent it said it couldn't be fixed. Then they tell me I have to wait a month for a new one. When I receive the new one a month later, it arrived without the legs. I called the store and they said that they will deliver the legs to us in January 2024. I called them twice and the first time they told me that they would call me to tell me when they would bring them to me, I was waiting for two weeks and they didn't call me.

Updated on 02/16/2024: Initially we purchased a lot of furniture thru the Hollywood, Fl store. the salesperson assured us all pieces would be delivered and followed up with the backorder piece showing us a delivery date. We waited and waited then reached out to Customer service and they said the piece was no longer available. So we went to the Federal Hwy. Ft. Lauderdale store and purchased over $5000.00 of a different style furniture.

City Furniture delivered a bed that was infested with Powerdust Beetles. It took almost a year to discover. They sent an inspector who said the whole house needs to be fumigated for $10,00. City Furniture is not paying for it. They claim, faulty furniture warranty does not cover this type of liability. I see others have this issue also. Will be nice to know how this was settled.

I ordered a bed frame. They brought the wrong bed then said I can't return and was told you can return at drop off. Also never they said I can't make a return anywhere on site when I made my purchase. You brought the wrong items and think I'm waiting another 5 days to maybe get my bed from you morons? Hell no. Come pick up your garbage from my home and refund my money before I chargeback. Horrible company. I will never do business with them ever. Pathetic incompetent. Elizabeth ** is a soulless terrible person who can't do her job and should be fired.

I had posted previous comment about dealing with City Furniture. My latest experience, however will ensure we NEVER deal with City Furniture again and will post this on my personal sites so everyone I know will see what a Horrendous outfit City Furniture is. We purchased a power sofa and loveseat a little under 2 years ago. We also purchased an extended warranty for 3 years. The battery in the sofa more or less died last week. We called up and arranged for a tech to come out. He came out Friday installed a transformer temporarily and called in for a new battery for us which was supposed to be delivered Tuesday 01/09.

I was shopping for dining tables and saw a dining table in their showroom. After giving it some thought, I decided to go with this Company's product and bought it online. It was delivered on time and after being assembled, I was told by customer service to get in touch with them within 1-3 days if there was anything wrong with it. I immediately got in touch with them 2 hours after receiving it as when I looked under the table, there was a big chip on the base and scuff marks under the table top. I sent pics of the damage to their online customer service to file a claim. I was told they're gonna send a replacement on the next weekend, December 23, Saturday, delivery day, comes around and received a call 2 hours before estimated/expected time that item was on back order and they couldn't deliver it that day.

I purchased a sectional coach and after 30 days it was wearing a lot. I contacted their customer service department and basically got the runaround. I would never ever recommend anybody to purchase something from City Furniture.

Bought a cable under pretense of a guaranteed delivery date. The salesman outright lied about expectations. We only received the top. Now they're unwilling to provide a day to pick up the top and state were liable for damages in the meantime.

Purchased items & after delivery I have 3 days to return & obtain a credit after they charge you $100 restocking fee. The delivery took 3 months & items didn't arrive timely. I spent days before customer service responded to me.

I think the only thing this company is good for is to make apologies for all the wrong that they are doing to people with their hard earn cash. So disappointed in the service I got when I purchase in October and was to be delivered after thanksgiving and they schedule me for a time when I wasn't going to be home even though it was talked about and noted in the system. After speaking with the Gm of the fort lauderdale store who assure that she will handle the issue am still waiting. Was eventually given a second date and the day before got a call that said they don't have item despite the fact that it was available for delivery a week before.

Went to City Furniture to find some chairs that will match a table that we have built. After a couple hours found some. They said they didn't have any there so they would deliver them to the house. We were told if they were damaged to call them. They would replace them with equal a greater value. Come to find out after going down there to the store they said they do not replace them and they are as is. So why do they sell new furniture that is broken or used. So after an hour or so on the phone with customer service they finally agreed to send us $100 off. That was probably because they overheard me talking on the phone to the bank. The bank and told me they would give me a full refund. That is when their customer Service rep overheard. This is when they agreed to send a rebate. Do Not do business with them, ever!

The worst experience I've ever had! Buy a sofa, sofa bed and bed from CITY FURNITURE for the first time! My soft broken in less than a year, and as I was living alone and not being home most of the time, didn't check what was wrong with it, till my family came and we check that all the springs are out, called to customer service 15 months after buying it and asked for help, they told me because you didn't pay for warranty, you have to pay for the damage! How could I know that the quality of the product is this cheap that'll be broken in less than a year! And they said it is what it is, and I asked to talk to manager, they told me she/he will call you in 24-48 hours, and after 3 days I haven't received a call back yet! I will never ever buy anything from CITY FURNITURE and not recommend it to anyone!

My husband and I purchased a sectional from City Furniture. We went into the Ocoee FL store and worked closely with sales rep BB and her manager, A. Within 24 hours of receiving the item I was calling and emailing to request an exchange because the sofa was too tall. I could not see the fireplace in the gathering room from the kitchen due to high back of the sofa. I was told there was no return of in-store purchase. I called and spoke with customer service supervisor and was told the same thing. I arranged the sectional as 2 sofas on either side of the room. Of course, it is not aesthetically appealing in fact it is an eye sore for me but I could not throw away over $4,000.

City Furniture. They should replace the “C-I with an S-H”. That is what you are buying. Not to mention the delivery system is as reliable as a carrier pigeon. I bought a $700 Gunner Gray Micro Sofa. After 2 months the entire right side of the couch that contained the arm rest was sunk down, They wanted to charge me $50 for a repairman to come to fix the problem. Long story short a repairman came and as he “repaired” the couch I saw the reason for the sunk in side. Underneath the arm rest which is supported by a very thin piece of wood. The thin piece of wood had broke. So, now the side of the couch is sunk.

We bought a bedroom kit in the store, and they delivered some items but after 5 months waiting and changing the delivery date, the customer service told us that the bed was discontinued and we are still waiting for the approval for the reimbursement. It is a really bad experience.

Definitely I will not buy from City Furniture again. You pay for a brand new product, and they always try to scam you with a used/damaged/ non-new product. I just purchased a sectional a week ago, and still dealing with the company. They sent me 3 parts of the sectional in the original package (NEW), and one wrapped in cloth and plastic with visible damages and dirt in several areas. They try you to swallow it, and sometimes keep sending you the same exact item multiple times, trying to fool you as if adult people were stupid.

On July 30, 2023, I ordered the Haddie Light Tone Round Table & 5 Wood Chairs. The items were delivered on Friday, September 22, 2023 with stains on supposedly new chairs and multiple defects on the tabletop. I contacted customer service, and they scheduled me for a replacement. On today Friday, September 29,2023 City Furniture attempted to deliver 5 stained chairs again, without a tabletop, because it was damaged. I refused the chairs and called Customer Services again and requested a refund. Gwen from Customer Services informed me they don't give refunds. I guess it's ok to keep shipping damaged items or offer customers discounts to keep the damaged furniture, instead of refunding the customers their money. This is a terrible business practice, if someone does not want to do business with a company, give them their money back. BOTTOM LINE.

After we made sales, Sales rep ask me call her so we can add more item, but salesperson and manager did not care, never response to email or call, service is very, very poor. Not happy at all, also they cancel my delivery 3 times, no reason.

My subsequent experience with City Furniture was equally disheartening. The initial missing part upon delivery served as the prologue to an ongoing customer service disaster. Empty promises, unresponsiveness, and a glaring absence of accountability from both the delivery driver and Raul, the salesperson, highlighted the company’s disregard for customer time and money, all for a $2500 investment. This ordeal has turned my purchase into a cautionary tale, and I implore others to avoid City Furniture. Their abysmal customer service and inability to rectify their mistakes are unforgivable, making it essential not to underestimate the significance of reviews when making your own decisions.

Do NoT ShOP HeRE!! Sales agent was great. Claims/customer service was the worst ever. I wish I had read these reviews before purchasing over $3500 worth of a sectional and warranty. Do NoT SHoP HeRE!! Product arrived damaged out of box on 1 part of the sectional. So, they then replace it with a worn piece where the seat cushions were strongly uncomfortable upon sitting.

I purchased 18 items from City Furniture totaling over $10,000. I also purchased the in home warranty for all items at $994. A claim was submitted on one piece of furniture that was determined to be a manufacturer's defect. Because there was a claim on one piece, this voided our warranty for the balance. A call to Customer Service was made and two supervisors later I'm told this is the policy. So, if all 18 items were separate purchases, the warranty would have covered and been refunded after the 3 years. Not what I was told at the time of the purchase. Deceptive sales practices and downright dishonest. DO NOT PURCHASE A PILLOW FROM THESE CROOKS.

When I bought my furniture three years ago I got the in house service warranty because the city furniture sales associate told me it covers any damage even the pet damage and stains. I called them one time because the couches start peeling and faded so they send someone who just came to check and then they called me and said, "Nothing we can do." And now when I asked for my credit they said I used it and can’t process it for doing nothing. I advise you not to waste your money on a fake warranty and fixing nothing when anything happens to your furniture.

Ordered a table, it was delivered with missing hardware (screw-in adjustable leveling feet). After an hour "chatting" with customer service, I was told it will take 9 weeks to get the missing part from the manufacturer. They were unable to tell me the size of the screws so I could to try to find the parts myself. Instead, they offered nominal compensation in form of a refund to my credit card. Then, another Customer Service rep (manager?) called me to confirm that I was happy with the "resolution." I told him I wasn't but that didn't seem to matter. When I followed up on the credit that had been offered, he told me they could not issue a credit to my card. Instead, the proverbial check in the mail was being processed but they could not send any sort of confirmation in writing - I will believe it when I see it. AVOID! You definitely get what you pay for!

We ordered a bedroom set and mattress from City Furniture. They delivered half the bedroom set in their wrong color, multiple times. A color they do not even offer. We returned the bed set, but they will not refund the mattress and other related items. It’s unbelievable. Sales rep and store manager do not return calls, they tell you half-truths. They do not stand by their products or customers. No one should ever buy from them unless you enjoy aggravation.

We have recently purchased a mattress in the Wellington, FL store and our mattress wasn't what we expected. Come to find out the exchange policy was never clearly stated that we had to wait 21 days before returning. All of the time we have been trying to contact the store via phone but the phone goes unanswered and voice mails are never returned. The only way we got any action was to visit the store again making 2 trips to finally getting a floor manager and another different and willing to help saleswoman to make the new selection happen. No wonder the parking lot is empty! They keep saying problems with the phone system but that is a crock of (you know what)! We actually showed the manager our phones and the tracking of how many times we called. Never purchase from them again!

Absolutely do NOT recommend. While the furniture is nice, the delivery staff for my move was horrific! I paid for the "premium" delivery and received two men delivering my sofa - one was kind and the other was rude, abrasive, and yelled at me - yelled at ME because there was a lack of communication between THE COMPANY scheduling person and THE COMPANY delivery people - and they had to wait 10 minutes for me to come downstairs.?! He made me feel threatened with his aggressive attitude - so much so I wouldn't allow him into my home. He even called his dispatcher and LIED saying I was refusing my delivery. What?! Turns out he put in his 2-week notice before and did not care how he treated anyone. This completely ruined my moving day. I was offered a $50 refund on a $150 delivery fee. What a joke. I still haven't received it after more than two weeks. Do NOT shop here.

My sales representative Eric refuses to answer his phone or emails. I purchased a couch and have been having nothing but problems with return/exchange. The couch did not have a USB port as written on the website. I asked for a replacement, to which they agreed. They then called me this morning saying that the replacement also doesn't have the ports and that they were canceling my delivery. They refused to return the couch and said my sales rep is responsible for returning it but he refuses to answer my phone calls or emails. Now they refuse to return the couch when they purposely waited three days to tell me I can't get it exchanged or returned. I am very disappointed and upset with how City Furniture treats their customers.

I purchased a Nectar Mattress from City on July 7th that was 2 Twin XL's and a adjustable base. The base arrived and was too small for the bed. Each bed was 39" long and they delivered a base that was only 36. Therefore would not fit I complained at delivery and the man said he could not take it back. I talked to a guy on the phone from customer service and he said he would make a not and I can set up an exchange. I have been going back and forth with these people for over 10 days now and still nothing. They keep trying to deliver the same base and expecting me to accept.

Worst delivery service ever. Paid for premier delivery service and drivers had no idea what they were ordered to do. Worst was the customer service, attitude for asking why are we paying for product not completely delivered. Asked why are we paying for the items when not completely received and they had no answer. I made it simple and asked when you go to a restaurant and order a steak do you pay before you consume and they were lost on the question... Overall horrible experience and will never ever buy from City Furniture ever again. Would advise all to not do so as well, that's if you want to pay for products never received.

They delivered a 2 section glass table. Would not assemble it. The packaging had no instructions. The glass was very heavy (a 2 person job). They said it required premium delivery to be assembled. I said I gladly would pay. Their customer service should be called customer dis service. We got the runaround. They said they were taking care of it, and would call back in 20 minutes. # times, 3 different people, never called back. This must be their standard ruse. I looked up the store managers phone. Called and got his vice main, left a detailed and courteous message. He never returned the call. His name is Christen **. This Tamarac location has a beautiful showroom and high quality merchandise. But the employees are deceitful. A really low class operation. We will never shop there again. We are both in our 80s. This borders on senior abuse. Carl H

I purchased a piece of furniture that had an incorrect description. When I received it, the delivery team realized with me that it was the wrong size in length. My sales rep went on vacation and customer service was helping me. They said they would get the correct table in the description. After 2 attempts to bring me the correct table. They realized that their description was incorrect. They tried to get me a different table, but they didn’t have one that matched the description of the original. I would have taken something comparable. They didn’t have one.

It was horrible experience with the order delivery. We purchased at Plant City store around $15000. We were supposed to get 3 wood bed support that comes with our specific bad furniture. They insisted that we confirmed delivery this item that we have never received. At the first delivery day, I asked delivery people if they didn’t bring it. They said no so I assumed it will come with the remaining order, bed rails because they damaged and put it in back order and supposed to deliver on the filling week.

I bought a desk and office chair, and the chair took 3 weeks to arrive. I was not in the office when the driver arrived and drop the chair, I literally got to the office 10 min after and called him because the chair does not recline, and it is very uncomfortable. He said that was nothing he can do about it and I have to call the customer service. Called customer service and they said once the furniture is delivered, they do not accept exchanges or returns!! I never used the chair, I wasn't there when it was delivered and I'm not happy with the quality of the chair and on top of all that I did not buy this on sale, as a matter of fact it was very expensive!! This is unacceptable and I will never set foot in City Furniture again!! I been buying with them for over 10 years.

I went to City Furniture on May 26 and bought 4 stool bar chairs. The sale associate told that if I had any problems I could return it within 30 days of purchase. By the way I was looking to buy a recliner sofa at about $8000.00 that she was so pushy for me to at least give a deposit. That made me hold back and think about it. Well I just got the 4 stool bar chairs and they delivered May 30 I was so happy that it happened so fast but the delivery man was extremely rude. When he called that he was gonna deliver that day my husband ask do you an approximate time and he “I'll get there when I get there”. When he arrived he in a very bad attitude, drop the chairs in my front yard and when I started to unwrap it he got desperate to leave. Well one of them the “leather” was broken.

I bought two recliners over the past few years. Both have problems, one with the leather tearing and the other with mechanical parts bending. Both chairs are the Scott brown micro recline, one manual, and the other power. The power one has leather that ripped and I was told "That's normal wear and there is nothing we can do about it". The manual one I am on my second replacement and it has bent so badly you can not sit in it. On this one, they told me they would order the part and it would be in about twelve weeks from now. I was told the same thing on the first one and it took almost two years. Then they gave me a replacement because they could not get the part.

Canceled orders not handled appropriately and credit card charges not credited. On 4/22/2023 my wife and I made a purchase of a couch over $3,300 expense. We had visited twice and took numerous measurements to see if it would work well in the living space. After making the transaction we contacted the store and customer service/care to cancel the order and receive our $1,500 credit card payment back as the remainder was financed with them. After multiple phone calls and over 30 days later the credit was finally processed today within 3 minutes. The problem is they mishandled and did not process which made me incur 18% interest on the $1,500 that should not of occurred if they just followed thru. No one talks to each other.

Hi, I moved to my new apartment three months ago. I bought six items which were one sofa, the whole kit for the bedroom, and two stool chairs. Out of all the times one-night stand was broken, the sofa fabric was damaged, the chair stool were not working nor they did to care to verify it or tell me when they built it. The backboard of the bed was damaged. They told me they will exchange it but they took forever to be able to come as they set up a time for you but they never arrive even though they requires you to make the building them to assure time for the building service elevator and confirm the time and they come whenever. They had to come three times because they were coming too late, or all the sudden the item was not available and they did not call to notify you and you waiting for the delivery at home.

My husband and I ordered a sectional from them in the first week of March. It didn't even ship to us until the beginning of April (not withstanding our salesman (Brandon) lying to us about it) and then we got half of the correct order in late April. We tried getting in contact with someone to help us, but they kept telling us to wait and wait so that they could get a new piece and send it to us. They said that by May 15th they would get us the new sectional, and now they're saying that they won't even have the piece in their warehouse until June 3-13th. So when I asked for a refund as well as the new piece they said the best they could do was a gift basket. Their customer service is horrible and they'll transfer you to a million different people before they even think about answering your question. BEWARE. The half of the couch we do have is very comfortable though.

I bought this bed online and it was delivered and assembled by City Furniture and spoke with a gentleman afterwards who stated if the was any problems with the bed that I have 30 days to returned it. I love this bed but I had to filed a claim to returned the bed because my room is extremely hot and I'm worried about the coming summer months. I just moved into this house, I thought something was wrong with the AC but I found out it has a new ac system in 2022 and that's why there's a fan in the bedroom but because of the height of the bed I can't operate the fan. I received a text from City Furniture stating that they were sorry for the inconvenience but my claim is not covered under their policy with a link for further information which didn't provide any further information but to take you to their website.

BE AWARE!! ⚠️ ⚠️ If I was able to give this the Fort Myers location and the company City Furniture negative stars I would. Horrible experience!! Me and my husband purchased a sofa bed from this company and was promised by our sales representative (Derek) that our mattress would arrive the same day as our couch since we had to purchase separately. We told Derek that was very important to us as we are on a time crunch to get this sofa bed. The sofa bed arrived a few days later WITHOUT the mattress. Me and my husband called the fort myers store where we bought the sofa bed and was informed that the mattress would not be delivered today or at all because they no longer were selling this mattress or it was damaged.

I have been in contact with City Furniture about this issue. They really stepped up and I went and picked out a new sofa and all good. They really did come through in the customer service department.

I received several calls from management who didn't really offer any sort of apology or resolution. Then one day I received a set of personalized coasters in the mail with an apology. The fact that someone actually cared enough and acknowledged what happened really meant a lot to me and I chose to update all of my reviews.

I bought a sofa with 2 chaise 6 months ago at City Furniture. One of the chaise is split in two and one of the cushions completely sunk, the fabric is shedding and the cushion in the middle of the sofa is sinking in. I complained to City Furniture customer service and after a HUGE back and forth, they gave me credit. The $576 I paid to the credit card is lost. Getting City Furniture to approve a credit to get a new sofa was an absolute nightmare because they only want to give 3 days to choose the sofa.

The service unprofessional. The offers are not correct. They provide wrong information in order to charge more. Not recommended. The product is very low quality and the service the worst of all. Bad experience.

We went to City Furniture for the first time in the Plant City Lakeland location. Upon Entering we were greeted by 2 employees. We let them know that we were just browsing the new store because it was our first time. Immediately, the salesman got right behind us about 3 or 4 feet and stayed with us every stop, every turn, every step! I advised him that we were fine and if I found anything that I wanted to buy or ask questions, I would come and get him... his name was Josh. He would not budge. He followed us, stood outside the bathroom when I went to go take a pee, came out, bammm stalker!

WORST! DO NOT Buy! Purchased it and got wrong item delivered. Been over a week that I call customer service and everyday get mistakes made. They go to wrong location 2x. Third time they send an assembly team instead of the missing parts! Fourth time they give a 3 hour window - they do not show. Call them and they say it’s on back order! Every single time I call the customer service agent and even supervisors. I deal with incompetent people who do nothing but give excuses and no solutions! Please do not waste your time, money and patience with CITY Furniture. Their customer service is the worst I’ve ever seen! Oh and they refuse to issue a refund or any sort of compensation!

Bought couch, when delivered had small tear on zipper, City Furniture came to repair but deemed un repairable, said they would order part, 4 to 10 weeks, 14 weeks later I called to see what happened, told company couch is completely torn apart now, they did not come to pick up, I purchased new furniture from another company and sent broken furniture to friends backyard, now company won't fix problems unless I retrieve broken furniture, so now I'm having to pick up extremely damaged furniture from backyard for them to help in anything, I would never purchase anything from this company, cheap quickly made furniture, Ikea is about the same quality.

I bought a chair that arrived damaged, contacted them saying that I wanted to return the item, the quality was very bad. They answered that I could not return it before a technician would come and see the damaged chair!!?? After they accepted the fact they tried everything not to return any money from discount to store credit. They finally picked up the chair February 17, 2023. Today we are March 3, 2023 and I am still fighting to have my money back. Unbelievable.

I went to City Furniture in Boca Raton 2/4/2023 looking for the model of recliner that I wanted. They had black one in showroom. I asked if they have light color recliner. They said, not in showroom. "They get dirty fast but we have two in the back." The other salesman said, "No just one. The other one is no good. And will not be available till April." I came home, ordered 2 recliners Premium delivery online Thinking It Will Come From Main Werehouse. 2 dirty recliners were dropped off 2/8/2023 inside the house and they both left. Used, Very Spotty, Dirty, Filthy Hair on the sides of the seat, Damp few areas, has Tear and Back will not go down. I have made 4 phone calls, (they were trying to convince me for an exchange). Send 4 emails. I can not get refund just replacement that is after 3-4 months. Up till today 2/24/2023 NO RESPONSE.

I ordered a couch from City with great expectations. There were 4 parts to the couch. When they notified us that one piece had come in we advised that we would not accept delivery until all pieces were in. We were never notified by sales that the couch would come in piecemeal. However, because they came in separately by the time all four pieces were in the first pieces had to be shipped back to the warehouse because they has been waiting to long. Now, it's another 3 months. Their customer services provided no help, nor did sales. Further, you need the actual sales agent to get a refund. I will NEVER shop there again!!

I bought a 1 year in home service warranty. I never used the warranty. According to City Furniture, I would receive a store credit for the warranty. Called to see the status of the store credit. Was told it was mailed on Dec 30, 2022, I never received the credit voucher. Asked them to mail a new credit voucher and was told they can not issue another store credit voucher. This makes no sense to me, they can easily see the store credit was never used. I asked for proof of mailing, but they could not provide. So I need to lose my store credit, cause USPS might have lost the letter? If I received the store credit, I would have never tossed the mailing. The business practice of not issuing lost store vouchers, seems to me like it could be a scam. Makes no sense, I was never told of this policy, I never received this policy in writing. I would like to receive the store voucher I'm entitled to. Thank You.

I purchased a sectional on January 14 to be delivered February 16. On Tuesday they requested confirmation that I would be home on the 16th. Yesterday I received a call from a customer Service representative informing me that the left side of the sectional would not be available and did not have a date on when it would be in stock. This representative was rude and obnoxious. After transferring me 5 times to different departments I found out that they didn’t know when the piece would be available. The day before delivery they realize that? After pre authoring my credit card on Sunday? No one takes accountability anymore. Who do they hire to be in their customer service department? I will Never purchase from City or Ashley.

02/06/2023 Kageene ** emailed me from City Furniture on February 3rd 2023. Still there is no date to come and repair my home!

I was able to get my adjustable base change after talking to to higher-ups.

On January 27, I bought a dining room set at this furniture store. On Saturday the 28th, it was given to me by a chair with wooden legs completely broken at a level that no one can sit for fear that it will fall. The other pieces are all unpainted and cracked. The same day I made the complaint and the only alternative was to send me the same article today, Saturday, February 4. Before they started assembling the new one, I asked them to see each piece and they arrived worse than the first one. The quality of the wood is terrible. I called to help me choose a better quality one even though I had to pay more and they didn't let me. They are going to send me the same article for the third time that may get worse.

I purchased Snow White massive sectional sofa & a pure white leather electric reclining 3-pc sectional approx 1.5 years ago- total approx $ 12,000. They were expensive pieces- I know their furniture is far from top of line- but these were stylish and pricey- so I had some expectation of quality- and after deciding to purchase, it was a huge push from staff to purchase the extended warranty- hard sell- it’s not cheap on these pieces- I asked very detailed, specific questions what it did and didn’t cover, the process if I had an issue- and like a script they kept saying "oh it’s great, if we can’t fix it, we replace it- if we can’t fix, we replace the piece.”

It started with my old furniture that I bought with City Furniture, back in 2019. I had issues with the table which took the repair company multiple time to get right. It took over 3 months and multiple calls to customer service. Come to find out the service tech were not installing the spacers on the table which was the whole problem to begin with. Then the couch I bought had issues with the stitching, so I contacted customer service again, and they had someone come out to stich up the couch, that did last long. I called them again and they to me they were going to order the cover to the couch and would replace it. They told me it would take 6 weeks to get the couch cover.

Recently we purchased a kitchen table and four chairs. The salesman was impeccably dressed, well spoken, knew what he was talking about, and a pleasure to work with. This is so rare these days. He should be rewarded.

I wish I had read this reviews prior to spending 10,000. dollars in this store. We recently visit the new location for City Furniture in Plant City, the first impression is the customer service was Awful but since they were just opening we gave the benefit of the doubt so we made our on search for furniture without some employee help, we left the store that day and came back two days later with all the measurements, after purchasing what we believe we paid for when they deliver the items we find out they charge us an extra piece that we didn't want so that's when the issue became a nightmare because they state on their policy that they don't return items which it wasn't our fault. So we start the fight with customer care and ended going back to the store where the sales agent admitted the error and mistake but still not even the manager knew how to proceed to return our money.

CITY FURNITURE will not honor my extra warranty that Mike j. talked me into getting. Please do not spend your money here. Go to a good furniture store NOT SHI___ FURNITURE. What rude customer service, they obviously don't have any experience at all. Get out of the furniture business since you don't know what you're doing. SHAME ON YOU.

Really bad quality and customer service. I bought a table more than one month ago and they delivered 3 times and all the time the table came broken. They don't want to return my money because is not a company policy. They will stay delivering more tables but the problem is that the tables does not look new. Really bad experience. See the pictures of the 3 deliveries.

My Amber sleeper/chaise couch was delivered with a defect in the pull out sleeper and they said it's fine which it isn't and refuse to do anything about it. The same couches on display in their stores work fine and stunned that they are ignoring the real issue. Poor customer service and they just lost a loyal customer of 10 years plus. Never again. Product is cheap and poorly designed. People really need to be aware of their return policy as there isn't one for furniture once delivered regardless of the condition. STAY AWAY!

I'll make this review as short as possible to get to the issue quickly. I went to the store to purchase furniture for my home. I spent over $20K on furniture. Let's start with the delivery. They tell you they will be there in 30 minutes and get there whenever, wasting your time. They are not the nicest individuals, but that wasn't the issue. Just pointing out this was an issue too. The first order placed was for $18K, and the sales rep didn't put the right address for delivery and committed to ordering an item we told him several times we wanted and how we wanted. That's where the issue started with the delivery.

Having purchased a mattress and motorized base headboard and side rails a delivery date was set up. City Furniture was explicitly advised the the date was firm because we are snowbirds. They did not deliver the headboard till we were back in NY. The deliver person Sebastian called and advised us the City Furniture would send someone back to assemble the bed. Well having called yesterday they told me that they would not and told us of an additional charge from an outside vendor to do the work we had contracted for. Stay away and purchase from a reliable merchant and not these liars and thieves.

City delivered about 20 pieces of furniture. 1 chair 1 stool 1 table and a credenza were damaged badly. The delivery guy called City and they said they would replace them. Well, a month and a half later, they sent a repair guy, who we waited 6 hours for, he was very late. Now we have to wait for 3 new pieces of 4 to be delivered. The Credenza was damaged in the back so we just settled rather than return it also. Now we wait longer. I called them 5 times to see where their man was no one knew where he was and I was told they'd call me back 4 times. They didn't. Saleslady was nice but don't use them. If they deliver broken furniture they can repair it instead of replacing it on the long disclosure you sign.. BEWARE

We purchased two reclining leather couches and a chair back in February of this year. Was told if we paid for everything upfront we would have no problem with a delivery in October. Well October came and not all our order was on stock. So we got the couch and chair delivered on Oct 13 and the love seat wouldn’t be in until January. We were told if we order the full size couch instead of a love seat we would get it in sooner than January. We could get it in two weeks. So we did. We did pay for a deliver of $179.00. Well since we changed the order mind you because they didn’t have what we ordered. Today when they delivered and we are already gone because we had to go back to Maine where we work. I had my sister who is very handicap there for the delivery and they wouldn’t bring it in our first floor home And we’re so rude to her. Told her they didn’t even want to bring it that far.

This is the second time that City Furniture has delivered used items to my house and sold them as new. Be aware that if your item does not come boxed it very well may be used. The dining table and chairs I bought are expensive and I paid for delivery, and what they delivered was scratched and used and they sold it as new which is illegal. I'm reporting them to the Better Business Bureau. The people on the phone at dispatch and customer service lie about calling you back and are poor communicators and the drivers don't care either. You have been warned. I will happily spend my $2000+ elsewhere. You have been warned.

I purchased two chairs and two ottomans from City Furniture. I asked the salesperson if indeed the furniture I was buying was made in USA and received an affirmative response. That proved to be a lie. An issue arose as the metal legs on the units began losing finish and rusting, Customer care refused to repair and City warranty group dodged many calls. I was disconnected over 9 times. Spent many hours on hold and never reached anyone in a position to help. I attempted to call City corporate office and discovered you can not reach anyone as their business model has phone service re-routed to their customer service. I reached out to their registered agent attorney who was nice enough to essentially tell me to just sue as his client is non-responsive to most attempts to resolve issues. Simply put a terrible experience and a truly bad organization selling inferior furniture. Avoid City Furniture.

So my wife and I recently purchased approximately $15,000 worth of brand new furniture from City Furniture in Wellington. While we have received most of our items without issue there are a few things I would like to make everyone aware of.

May 21st 2022, I spent over $35k with City Furniture! This company treated me like crap! I need to have my head examined for tolerating the ** that customer service gave me! I knew I was heading for a bad experience when the salesman JP lied to us about the availability of the furniture that we ordered. Back in April of 2022, I put down $10k for a down payment for our furniture order. We came back the following month to finish paying off the order. While we were there we decided to get a queen size bedroom set for our quest bedroom, and we got a leather recliner, so that put the total order over $35k.

STAY AWAY!!!! Patrice in the West Palm Beach store was the salesperson that assisted me. Patrice finalized the invoice. They added a premium delivery charge of almost $500 when I was supposed to get free shipping. It was my third time in the store in 3 days and I had to catch a flight. The entire time free delivery was part of the deal. Its states free on their website and in each of the emails I now receive DAILY from them. Premium Delivery charge was not needed for 3 couch pieces and 7 chairs. There was nothing to assemble.

This company is very dishonest. They scammed me out of $1600 in warranty. They told me I would get my money back after the 3 years. When I called they told me it was store credit. On top of that they would not even give me that because I called less than a year after I got the furniture for a loose wire in one of my chair. This should have been cover under the manufacturer warranty because it was less than a year…but they applied to the warranty I bought. They told me because I bought a warranty my manufacturer warranty was forfeited. None of which was told to me. So $1600 dollars for a 15 min loose wire connection…. They also held onto my money for six months after Furniture was returned. I spent almost $20,000, once that’s done. They treat you like garbage. Please think twice before spending your money there. Be very careful with their warranty…Read all the find print… Horrible company, very horrible

3 months ago I made a purchase of more than 10,000 dollars and paid an extended and improved warranty against everything for the furniture, the outdoor dining room changed color and acquired a white color with only 3 months of use and without the sun front. I asked for the guarantee and they answered me that the guarantee does not cover discoloration. They know that the product fades and so they remove it from the warranty. It is a cheating and lying company. Do not pay for a guarantee that only covers what is not damaged. Neither product only lasted 3 months and changed color. Lousy service and cheaters.

I have given City Furniture the Benefit of the doubt. This is my third purchase with them by far the worst. I purchased a bedroom set with one night stand, footboard, headboard, dresser and chess draw back in August 202. We are now in the month of October and I have not received my chess draw or nightstand. I hear is backorder, I’ve reached out to the sale rep, As of today I have not heard from her. Customer Service is useless!

We purchase $5,000+ and paid for premium delivery of living room furniture in June, 2022. The sofa came in defective from delivery date. The loveseat had a noticeable stain also. City Furniture sent out an inspection (one week later) and they decided they would replace both pieces. We are now in end of September, and I am being told the furniture is in backorder until end of October. We have been waiting for 5 months for furniture I specifically picked out because it was not on backorder. Customer Care Rep. Samantha (there are 3 different Samantha's I have spoken with thus far) states that she is "trying to educate" me, the customer, on how backorders work... Meanwhile, I am supposed to continue making payments through their financing company and continue having broken furniture in my living room. I should have/could have had better service and product from a flea market.

They're denying my claim to use the warranty I purchased which I was told would be covered. City furniture is dishonest & have blamed the fact that they know I moved as a reason to not cover my damaged item.

To save an insanely long review, I will simply say to avoid this company at all costs and give a “short” explanation. We purchased a dining set among other items…along with a warranty. The chairs and bench for the dining set fell apart and were stained. We filed a claim, service comes, and they can’t remove the stains or repair the chair. We are told that we are entitled to replacements. Fast forward 8 months and a minimum of 6 failed replacement attempts later with so many EPIC disasters that it’s hard to believe, we are left with nothing more than text messages going back to June that conflict with each and every message. In June, via text, we were told that a refund is being processed and would take 7-14 days. In September, we are given the approval code for said refund and told that we would hear within 24-28 hours. 4 days later, after no word from them but me chasing once again, it is not a refund but a store credit.

have that horrible policy.

Purchased over $22,000 worth the furniture in one year. Sectional is only 6 months old knew I would have a problem with this when it came damaged five times and finally got it okay on the sixth time. Back rests that push out to make couch wider all uneven and not operational. Right seam on sectional is open up. Couch is 6 months old. City Furniture is saying this is not under the manufacturer's warranty? Are you joking? Customer service down in pompano is rude, arrogant and blames everything on the customer.

On August 14 2021. I decided to purchased with City Furniture a dining table. Super excited because Christmas was coming and I was going to have all my family together to have our dinner. Once I received the dining table on September 2nd 2021, I made I claim because the table had damages on two of the corners and the wood was all cracked. After the claim was made I received on October 2021 the exchange for the “New” dining table and when it was opened the table had the corners and the feet of the table once again with bumps and damages as-well with the glass that came with yellow stains all over.

I am having trouble receiving a refund for an outdoor dining table purchased last year (2021) in May that was received damaged. I did file a claim and requested an exchange for the same table, but when the replacement table was received in Oct 2021, that one was also damaged. Both tables were returned to City Furniture.

Extremely unprofessional customer service and company. Don't fall for their scam and their promises prior to your purchase. They're all bunch of lies. After you purchase they go against everything they promised you. They will not refund your money for online order, even though the furniture is still in the original box and never been opened. They had a note on my account that they will take them back even after the 3 days grace period! I called customer service and told them I'm not going to open the furniture for few days, they added a note to my account to make an exception to their 3 days policy and will allow refund. I called and told them that after opening the sofa and love seat, I realized the two chairs will not fit in my living room and that's why I did not even open the boxes and would like to return them. But they refused to take them back.

Florida friends beware. Certain sales reps and managers at City Furniture’s West Palm Beach store do not have your best interests in mind. Vesna sold me a table that is too short for the chairs she recommended! I have been ignored and lied to for the past three months. My claim has been denied because customer warranty declared it’s my preference to have a table that is too short for the chairs! The store manager Tashed said I should have measured it before buying the table. Silly me, I trusted that Vesna advised me correctly! Don’t trust them. No one at that store accepts responsibility. No one responds or cares.

I purchased the Dalton dark gray leather vinyl sectional. 18 months HEADRESTS STARTED PEELING! City Furniture did not help at all. Out of warranty and my husband refused to get the extended warranty. Leather should not peel when you put your head on the headrest. THIS IS DEFECTIVE PRODUCT AND THEY REFUSE TO ADMIT IT. There are numerous complaints online about the same couch same problem with peeling. Sadly city is still selling this couch to unsuspecting consumers. So I will plaster this all over the internet so no one else gets taken for a $3,000 ride! They stink and lost a very loyal customer their stuff isn’t the high quality it was when the original owners were in place. Cheap goods high prices and VERY RUDE SERVICE HELP!

The day after we closed on our new house we went to the Hollywood, FL store where I had previously met Allyson ** (sales associate). I had gone to other City Furniture stores where I turned other sales agents away to work with Allyson (big mistake). We purchased over $12k in furniture. It wasn’t that much when you consider the price of most pieces there. Anyways, we made it very clear that we would only order the main pieces (sectional sofa) if it would be in stock and ready for delivery. The day of delivery finally arrived and a piece of the sectional wasn’t there…not the end of the world but not good.

My table & one of the chairs came damaged; the box was torn up on one side so obviously, it was roughed up in shipping. One of the legs of a chair had an area where the finish was worn or rubbed off. The tabletop has 2 puncture holes in, probably from rough shipping. Instead of sending replacement parts, CF sent a tech to repair the damages. It looked better but I still had holes in my tabletop. The store initially didn’t want to offer me any options until I spoke w/ a manager & still then I got resistance to provide any good customer service.

Not only their very expensive chair were delivered with damaged, 4 out of 6 replacement also were delivered with damage, they were supposed to call me. They never did and to make things worse, their delivery driver backed up into my mail box and neighbors and drove away like never happened. The neighbors cameras caught a very clear video of them doing that, it costed me hundreds of dollars for 2 mail boxes. I couldn't deal with the issue at that time because of family matters, I contacted them with proof a few minutes later and they said "you cannot resolve if wasn't reported right away" - chairs are damaged and I had to pay hundreds to fix mail boxes. I hate that store!!!

Goods were to be delivered on Friday. Delivery called to say they were damaged and new items would be available Saturday. Delivery rescheduled for Monday. Damaged goods were delivered Monday, in a damaged shipping carton. Delivery would not allow me to refuse delivery and instead forced me into City's web-based "customer care" line. This line is anything but customer care as it forces endless delays and unending aggravation onto me, the consumer. DO NOT DEAL WITH THIS DISREPUTABLE COMPANY. THEY ARE THE MOST DISHONEST COMPANY I HAVE DEALT WITH.

I bought mattresses, bed base and sofa from this store. The first problem was with the sales guy that sold everything to me and never mentioned that there cannot be any exchanges. I received the sofa that had damage, the mattresses were supposed to be 2 twin xl which made a full, but one mattress was firm and the other nearly drop down to the base when I sat on it. I contacted the sales guy, and he was rude so I told him I would resolved this myself. I called to get my money back and was informed that I could not get my money back because the purchase was final sale and that before any changes I have to sleep in the mattress for 30 days. I was told to call customer care which I did with no results until I visit the store and spoke to a manager who told me the mattress are the same but they're not. She made calls to have someone call me to schedule and investigator to check the mattress.

We had just closed on our new home in December and we contacted our salesman Jermaine at City Furniture Tamarac. He advised us that back orders were very likely during these time and we understood. He was very professional and help us tremendously in finding exactly what we needed based on our decor. We were expecting to get the furniture in April due to back order but surprisingly we got about 90% of the customer with two weeks. So of the stuff is pushed back until June but we are please with the service so far. Jermaine is a true asset there. We will be back because we still not done shopping.

On March, 2021, I went to City Furniture to buy a bedroom set. After we pick the one that we love the Sales Nahou taught us that everything is going to be delivery in one week. We pay for 7 pieces of furniture and we only received the matress, the other pieces came little by little. In fact, we received the bed yesterday, April 2022. The service is awful. The nights stand tables was scratched, lamps broken on the corner. We never have any phone call to apologize for any inconvenience. This company is the worst one ever. I don’t recommend in this company for anybody. After I spent 45 minutes at the phone try to speak to somebody and customer service, We have still waiting for the service of the mirror and the dresser.

I will NEVER purchase from Furniture City/Fort Lauderdale, FL again! I ordered 2 beds May 2021 and it took 10 months to receive both. During this time, multiple deliveries were schedule and either the product was not on the truck or "supposedly" damaged. I entered the store 2X to discuss with the manager who walked away from me after my being irate over my experience and multiple botched deliveries.

On Sunday scheduled day they delivered half of our order, the rest has to be delivered on Tuesday, we wait all day. After I called to customer service, they said nothing we can do wait for tomorrow. The excuses is they don't have parts in stock., so why they promise? Please, do not waste your time and nerves.

I bought a table, and the color was not the same. I call my seller and she never call me back! I did a claim to return after 9 days (I was waiting for my seller to call me back) and they told me I cannot return my table! This is not legal!!! I will never go shop there and I will talk to everyone I know!!! Don't go EVER there!

I purchased a bedroom set December 20, 2021 and was promised delivery March 6, 2022. On March 7Th I called to find out where my furniture was. I was told I had to pay in full before they would schedule delivery (despite a $750 deposit). Delivery was scheduled for March 30th. I received an email today saying all items were out of stock. I am a snowbird and will be leaving Florida in early April. I have made 5 phone calls today to cancel my order and get a refund of nearly $4000. No one has called back in 5 hours. I also purchased furniture at Rooms To Go and everything was delivered as promised so it’s not a supply chain issue.

Just moved to Florida from another state, within the a week of arriving we went to City Furniture with the intention to purchase a couch. The experience with the salesman was good, we tried many different couches and finally chose one, we purchased the couch outright no financing. They delivered three pieces of the couch with two pieces on back order. The pieces they delivered were missing the cushion for the backrest. We called to let them know that we were missing the backrest they claimed that we would get it in two weeks.

Buying furniture has never been a terrible experience for me. That is, until I shopped with City Furniture. Delivery dates mean nothing. Items were delivered months after original contract signed dates. Items were delivered at multiple times. The company threatens to charge you for messing up a delivery date, but takes no responsibility when they mess up. I even received messages the night before telling me to verify delivery of items for the next day or face a fine. Delivery man shows up with half the promised order, despite saying they verified the night before that everything was in the warehouse to be delivered.

I've had the worst experience with this store; place that I thought had a good reputation. About two years ago (June 2020 to be exact, I bought a sectional and not only did I have to wait a long time before the furniture was delivered, few months later stains appeared on the furniture; tried the cleaning kit I purchased with the warranty because they strictly advise you not to use anything else. Well to make a long story short, after months of waiting for a reply after I filed my claim, on February 15, 2021 a technician/expert visited my house and determined the piece needed to be replaced and that someone would call me to schedule a delivery date.

I paid over $1200 on a Black Friday deal for a sectional couch and it's a good thing I'm extremely handy as I've had to repair this couch many times. If I wasn't an ace wood worker I would have already had to replace this couch. I would expect this if I bought some $200 couch at some discount store but this was supposed to be a higher end couch. Not so much. Needless to say I am never going back to City Furniture. I've had this couch just under 4 years and it already is in need of replacement.

I never write reviews but Buyer BEWARE!! Believe all the other reviews you see on the internet and DO NOT BUY FROM THIS STORE! They will take your money and never send you the furniture. It’s a scam!! I paid for a bedroom set in September, to be delivered in 2 weeks… It’s February and no sign of it. Yes that’s over 6 months. Customer service is a call center that can do nothing except repeat the same script. I even went the store and got the same answer that the items will be delivered when in stock.

I placed an order on December 6th for a dining room table with china cabinet and two kids beds. I paid it fully and did not finance it. Items were not delivered as promised. The dining set was incomplete, as were the beds. I called multiple times, spoke with 3 different supervisors and was told sorry. In the mean time, City Furniture pocket over 6K and did not deliver as expected. I do not recommend City Furniture!

I never write reviews--but my situation with City Furniture has been the worst service I've ever experienced. I have 10 years in vendor relationships and I still stand by my rating. I was lied to by the sales rep about expectations on delivery. I run a short-term home rental and needed a dining set ASAP. I ordered one that was in stock for this reason alone and was promised delivery within a week or 2. I understand that the supply chain is wonky and very delayed lately. I understand we have to wait for many items, furniture or not, in our current climate. My biggest issue is that I was lied to and my $1800 was taken. My next issue is the lack of customer service and due diligence.

Be careful when you order from City Furniture. The salespeople will tell you all items are in stock and you will be emailed a recommended delivery date. They rarely follow through with this and piecemeal your order as items come which could be months apart.

We purchased a pit group, our first question to our sales associate was. Is it in stock? She responded yes and delivery will be in 2 weeks. 1 week later we received a text delivery was canceled and re-scheduled in 6 weeks. Sunday morning delivery date we received a text they would be their in 30 minutes. Came in started to unpack boxes and set it up, then they informed us the wedge was missing and I needed to call customer service. They told us they have 10 ordered they will arrive 03/31/2022 and we are 14 on the list. We went into store and asked our sales associate and she said to call customer service. We talked to store manager who said there was nothing she could do. We are in the process of remolding and will purchase new furniture. I can promise you it will not be with City Furniture. The sales associate will say anything to get the sale. Terrible experience.

I canceled an order on 12/27/21 for a sectional at $4,500.00. I received a partial refund back to my debit card for $3,600.00 and was told the additional refund of $805.95 had to be sent by check. There was no real explanation for why they would refund me this way. I’m still waiting on the check. The staff of so-called team leaders have not been helpful at all. I was told they had the address wrong and had to issue a stop payment on the check and reissued another one and it would take 10-14 business days to receive a new check. I’m utterly confused why they wouldn’t have given me a full refund in the same form I paid them initially.

I purchased dining room furniture in August 2021. Table 6 chairs, server, and 2 nesting tables. The table and 5 chairs were received damaged-the delivery men took photos advised me the furniture would be replaced. The table was replaced, the chairs were required to be "repaired" by a technician before they would replace them. 40 REPAIRS LATER the company agreed to replace them, however, they were now on back-order...There were three delivery attempts to send me a server that was not damaged. I photographed the damages and they attempted to redeliver the same damaged item! There were additional delivery attempts for the nesting tables but they consistently tried to deliver the wrong item.

My husband & I purchased a new mattress, 2 Bunky Boards, a new mattress protector, a 9 piece “Comforter” Set, & 1 set of sheets from CITY Furniture. The delivery was received on Friday, New Year’s Eve (12/31/21), at 1:30 p.m. Of note, the mattress was wrapped, & the bedding was boxed, but loosely wrapped. The Bunky Boards were not wrapped.

I purchased several items of furniture in October because I had just bought a bigger house. My husband and I did the majority of our shopping at City Furniture. The salesman, Michael ** was very helpful. One of my purchases was a bed for my guest room. I asked Michael if that bed frame needed a box spring and he said it definitely did. I added that to my order for an additional $200. I moved into my new home on November 10th and City Furniture delivered my order on that day however there was no hardware or side slats for the bed. It took almost a month for these parts to arrive even though I had been told that the complete bed was in stock at the time of purchase.

We spent $5400 for a bed, mattress, and adjustable frame. They told us the adjustable frame was on back order but took full payment up front. Then we got a call saying the mattress we ordered was not in stock would we accept a replacement until what we ordered came in. We were told it was in stock. When it was delivered we got the bed and box spring and no mattress. We had given the other bed to a charity. We had no bed to sleep on. We slept on the couch and floor that night. It gets worse from there. Their delivery is atrocious. When I finally got the adjustable base they would not deliver it because the bed had screws in it for the temporary box spring. That this would be a service call and they were just delivery people. It goes on and on. Stay away from this store or you will be sorry.

I bought a bunk bed on 8/19 which broke a week ago (order number **, roughly $690 tax included, plus $97.80 for warranty); as you can see in the pictures attached, the way the bunk bed broke will make it impossible to use as the top bunk is unavailable and it could fall on the bottom bed at any time (due to the structural damage). I reached out to City Furniture (CF) claiming the warranty and they approved a credit. I went to 2 stores (Pinecrest and Doral), and none had beds, so I ended up ordering online; placed with the help of a CF Sales Rep. I spent at least 3 hours talking with CF opening the claim and placing the order.

I bought a chair there and when delivered, the threads at the seams of the material on one of the arms had pulled loose. After time it would cause the material to come apart. I reported the issue within one hour of delivery. I was contacted by customer support who said they would send a technician to repair the defect. I explained that new furniture (or any other product for that matter) should not require repairs. The rep then asked me if I would accept the furniture “as is” in exchange for a gift card or discount on the item. We all work really hard for our money so why would I accept a defective product? At this point I told the rep that I just want to return the chair for a full refund. I was then told that they would exchange the chair for a brand new one. This should have been option #1 instead of offering a repair or a gift card.

Let me start off by saying I have furnished my ENTIRE house over the years with city furniture. Bedrooms, dining room, living room. EVERYTHING. So naturally when it came time to upgrade that’s where I went. My husband and I purchased a new living room set and it was delivered Oct 28th with no issues with the delivery. Within the 24 hour window I reported some damage to the furniture that we noticed. Nothing major but definitely not what you would expect for brand new (EXPENSIVE!!!) furniture. A few minor scratches and marks on all 3 pieces. They sent someone out and eventually an exchange was set up.

I bought 2 mattress. When they get delivered I was told I had 24 hours to claim damage or they not responsible, 24 hours such a big company then sales men lied. Said do a test for the mattress. Receive a discount and card from Starbucks lies!!! I'm never buying again. Rooms to Go so much better, I have 5 year warranty on my furniture and return 90 days. These clown kept calling me to inform me that I have 24 hours like 6 times.

This company is absolutely horrible. Read all the complaints and think twice before purchasing from them. They owe me a credit from 6 months ago. I purchased almost $40,000 worth of furniture, and no one cares to help me with the furniture I need replaced (yes, they delivered DAMAGED furniture). Six months and I STILL don't have everything I ordered, and they can't tell me when I will get it, although they have lied several times to me. It seems all the staff is always either sick or on vacation, excuse after excuse. I'm missing pieces of sets. The system shows they delivered items but they didn't. They also tried to deliver EXTRA pieces about 5 times. So, I have lost literally thousands of dollars and plan on hiring an attorney.

I placed an online order with City Furniture on 9/2021. The ship date was 12/2021. Although the time between the order date and ship date was not desired, we could live with the inconvenience for a short time. 3 days before the product was supposed to ship, we received an update on the order. The tentative shipping date is now 3/5/2021. Had we know this up front, we probably would have went elsewhere like I recommend other shoppers. City Furniture will have had our money for 7 months and we have nothing to show for it.

DO NOT BUY FROM CITY FURNITURE. We bought a recliner sofa, which we were assured was in stock and could be delivered or picked up the following week, this was in October, it is already December, three days ago they said it would go out for delivery on December 23rd, now they called to say it was on backorder until January. Not to believe a word they say!

I bought two reclining loveseats that were supposed to be top quality. I got one chair fine. The other chair was lopsided. I had to wait five months for them to bring a replacement chair which showed up with lumbar switch broken. They brought back another chair that they swore would be inspected by a supervisor and that one was all rusted on the bottom like it had been sitting in water. I spoke to get another supervisor who said they would return the next one and make sure a supervisor handles it and make sure it's working.

If I could give negative stars, I would do just that, City Furniture has lost my business as well as all of my family's business and anyone I can tell about my horrible experience with them. My wife and I were in the market for a new couch and went to City Furniture where we were "sold" on a microfiber sectional recliner that we were told would be just as sturdy as leather, which is what we were shopping for. Just to be on the safe side, we purchased the additional 3 year in home service plan that covers accidental damage as well as defects from manufacturer.

BROKEN- DAMAGED- I spent over $10,000 between expensive bar furniture, TV stand and bedroom set and all I've gotten is damaged furniture, horrible customer service and drivers that refuse to take items back even with a customer service rep on the line instructing them to do so, drivers still try to convince us to keep the furniture because "they have been working for City Furniture for years and most of their deliveries are damaged!" Unacceptable, they better refund me the furniture I haven't received because I don't want it! If not I'm sure my AMEX will help and handle it!

If you want bad quality furniture, big promises and worse warranty service, definitely this is the right place. Purchased Maxwell sectional on Jan 2019 Order **. The fabric cracked and it’s been a year waiting for my replacement. Excuses and delays. Was approved for replacement of identical parts on March 29th, 21. Have only received one out of 3. They just told me I have to wait until Feb 2022 for the other two components. Much better experience with Big Lots for a lot less.

Do NOT shop from City Furniture! This company has the worst customer service and forget about paying for "premium delivery"! The delivery people literally "drive up, drop and run". They delivered this sectional to my house the first time with the incorrect orientation. Then they threatened me to "keep it" because they claimed that I ordered it wrong. I had the order information at hand stating clearly that I ordered the correct orientation. It was their warehouse packed the wrong item. Nobody from customer service called me and when I tried to reach them, I waited over one hour without anyone ever coming online. After they returned the incorrect sectional to the warehouse, the sales person finally responded to my email requests and ordered the sectional, again! Now it was back-ordered!