City Furniture Reviews

Since this table and chairs are in a house that no one lives in, I believe that the chair should be replaced. The warranty person said if I was willing to pay 59.00 delivery charge for a new chair. I had already paid about 150.00 delivery charge that included the broken chair, why the hell would I pay again? I CANNOT get over the fact that no one cares.

So if you buy a couch from City Furniture, please don't use it and please read these reviews. Also, just so you know some of their sofas are good, but if you have a problem with one, you're pretty much screwed and you or your children could end up with a 2x4 in your spine of your back. They won't replace it even if everything is perfect on it, but a area should be labeled as defective. So be careful and purchase wisely because the warranty service in non existent, not helpful, and not customer friendly. The Sub contractors seem like random people with a nail gun and limited knowledge with no carpentry experience. Their idea of a repair is, let's try this and see if it works, if not, we will come back and try it again. No way. Fix it right or replace it. This is AMERICA!!

My initial delivery date was 4/6/14, at which time there was a defective drawer pull on one of the drawers. As the delivery guys were here, I spoke with customer service who assured me that they would have someone contact me with the information as to when they would be returning to replace it. After three weeks passed and I had not heard from them, I called customer service and they scheduled it for 4/28/14. Turned out that on 4/28/14 they did not have the part they needed on the truck with them so I had to be re-scheduled for 4/29/14.

On 4/29/14, they arrived at 10:35 pm, despite them calling me earlier and specifying a much earlier arrival time, at which point my family and I were all sleeping and so it could not be done. Despite my many requests to customer service for an early arrival time, again on 5/1/14, I was given an estimated arrival time between 4 and 7 pm and again they arrived extremely late at 10:20 pm which is a completely unacceptable and inconsiderate time of a scheduled arrival.

I have had to miss several hours of work due to the numerous rescheduling dates and times. I've called customer service multiple times only to be treated in a condescending manner by the customer service person on the other end and which resulted in no action being taken. I requested twice to be put in contact with a supervisor and was told everyone was in a meeting and not available. No one ever returned my call. I requested it again last night with the person I spoke to on the phone when the delivery driver was here and expressed how dissatisfied I am with everything and was told someone would call me. Again, no one has reached out to me.

As per your mission statement, "Our company gives the utmost priority to Customer Satisfaction. Our highly trained staff is ready to assist you with any questions regarding your purchases. Our goal is for you to have a wonderful experience with us from the start, and to keep you coming back for your future furniture purchases." None of that statement has been true for me. Instead I have been inconvenienced and when I have tried to address the issues, they have been simply swept under the rug.

After three years of dealing with the problem with Rooms Are Us they decided to go to Carol. Carol got the problem resolved for that individual. I wrote a letter to her considering our similar situation, but as of yet have gotten no confirmation from her as to even receiving my email. I also contacted City Furniture and told them about my problem and the similar situation that was resolved by "Carol" with Rooms Are Us. A representative got in touch with me and said she sent our problem to corporate headquarters and they would be in touch with her (or me) soon. Hah! That was a month or two and we've heard nothing.

I've sent her a few emails asking when are we going to get a response. Of course, she's only the messenger. I've been reading on the internet the "many" complaints against City Furniture. A few dealt with the same problem as us-a padded leather couch that has cracked. How does the company keep getting away with not backing their product??? I tell all our friends at the condo to not buy any furniture there. Had we known when we first came to Naples what we know now about them, we certainly would've gone elsewhere for furniture.

I said that's impossible that someone will be buying this sofa in the next two seconds. And what kind of old system software that you can add a new delivery address after a customer has paid in full. Nonetheless, I lost the sofa because there was a waiting list. A waiting list that the rep never mentioned. Because if there is a waiting list automatically when you void an invoice it goes to the first person in the waiting list. I would have never taken the chance in losing the sofa if there was a waiting list. This is unbelievable. I paid for the sofa, the sofa was reserved for me at the warehouse. Because of an old software and a rep that can't inform the customer that you will lose the sofa for a waiting list I end up losing the sofa that I already paid for. How about welcoming City Furniture to the 21st Century. This is not acceptable.

After 2 yrs, I took it back. Told them I had back pains, couldn't sleep in it, had to go to the chiropractor. This time the manager in charge just said "we'll exchange it". Then the sectional went bad after 1 yr. Bad luck for me, because the store gave only 1 yr warranty without the protection plan. I didn't buy it at the time because the sales guy just offered me the protection plan for only the mattress. Which I didn't get being that the manufacturer's warranty was 10 yrs. So, the sectional peeled like you have no idea... When you sit and after you get up all the pieces are on your clothes, not to mention the floor. Terrible. Now, after 3 yrs and spending almost $1000 for the sectional, I'm shopping for a new one because that one is going on the dumpster. NEVER will I buy from City Furniture again, and never will I buy bonded leather. I rather pay for something that will last me a long time and not have to buy every three years.

When I finish in my work, I went to the store and I told him I did not want any more the mattress, and that I wanted to return it. He said I was to bring the receipt for cancel the order (Unfortunately, I did not take it with me). But then he suggested that I was to pick-up the mattress because otherwise he would be returning to the Tamarac Warehouse the next day. I asked him if there was any problem to return it later and he said that if I went with the receipt and the mattress in the original package and labels to any store, there would be no problem with the return. The next day, we went to the store located in Cutler Ridge Miami and speak with the manager called Jorge **. This was the worst day of my life.

This guy first said the refund had a charge of 10% and we agreed. Then he called and spoke with another store manager to see what could be done. Then he said he could not accept it because the mattress had no refund. We tried to get a good explanation because I have understood that before 90 days, everything can be returned to the credit card if it has never been used and kept in the original packaging with labels and without the slightest damage and he said the City Furniture had a tricky policy of no return. I still do not know what it means. I asked for a store credit to buy a recliner, was worth about $ 599, but he neither acceded. Apparently, $150 dollars are more important for this store than clients.

Anyway, after the complaints I made that the employee Jorge ** signed the receipt as proof I do not accept the return and I will try to make a claim on Consumer Financial Protection Bureau. From now and the future, I will take care personally keep every person I know out of this Store. ***See attached picture with the calligraphy of Jorge ** saying they do not accept the refund under any term.

In other words they sell defective furniture and we are penalized for their errors. The customer service tells me that it has been one month since delivery and that I am lucky that it is still under warranty. In other words I should be grateful for paying $1200.00 for a dinette set which is broken and being inconvenienced. This store has very poor customer service and sells inferior/mediocre furniture. I will see how far the repair center is from my house and decide which option to choose but one thing is for sure, I will never buy anything from that store.

This is a completely ridiculous offer in my opinion because that means I have to go out of my way to find someone to help me transport large pieces of furniture to a warehouse to have it done for free or pay the $50 for something that is so called under warranty. At this point after being calm the entire time, I get frustrated and tell them I want my money back because I am not going pay for poorly made furniture and have the so called customer service tell me "Too bad, your problem." Since I am getting no where with them I try and call the Corporate headquarters and no one will talk to me. I write a email letter. 2 weeks pass and no response. We are now about 8 months into this purchase with no resolve. Last night July 15 2013, my family is sitting down for dinner when my young daughter sits down on one of the dining chairs and it collapses under her. Luckily she grabbed the table in enough time to avoid hitting her head which was inches from our tile floor. Of course she was unable to avoid some bruises.

I am beyond angry and call to once again demand my money back and refuse to get off the phone until someone resolves my issue. They of course did absolutely nothing for me except offer a replacement. I do not want any furniture from them as it is poorly made and I won't risk my family's safety over crappy furniture. I know that may sound a bit dramatic but after watching my daughter almost receive a serious head injury, what else am I to think? I would advise everyone to stay as far away from this company as possible. They sell poor products, have horrendous customer service, and in my opinion are one big scam!

Well long story short, your company told me that the cushion was never ordered. It was paid for but never ordered. I was completely disappointed and the best answer or result you guys could do for me is tell me that "they can try to put a rush on it, but can't guarantee anything. Your cushion will be at your house in 2-3 weeks." I am highly disappointed with your company. I have no cushion to sit on now for 6 weeks and I was planning on ordering from you guys for my new home and new office. But now I will never recommend or order from your company again. I will be spreading the word unless something is done about this.

Seven weeks went by and I called them and asked them what the delivery status is on my leg for my couch. They said that when we spoke to them the 1st time, they didn't order the part until 2 weeks later because it wasn't in stock. So my 8 weeks turned into 10 weeks of waiting. In the meantime, I also purchased a chair and an ottoman from them. I spent well over $1,000 with them. Eleven weeks went by and I called again saying that my leg still hasn't been delivered in the mail, and that they said it would be delivered in 10 weeks. It has been 11 weeks. I was on hold for a while. I believe they forgot to send me the leg all together. They then told me that they would send me a new couch in 2 days and that they will call me to confirm the delivery.

I didn't want a new couch because the couch I have is perfectly fine, just the leg is broken. Plus I am nervous about them sending and delivering a new couch because I am afraid that this couch is going to be messed up too. I received a call today confirming the delivery of the exchange of the old couch for the new one. I was at work all day and I called them later on that day to confirm the delivery. A man put me on hold for 5 minutes. When he came back on, he said my couch wouldn't be delivered tomorrow. I asked him why not. I said I received a call to confirm the delivery. He said that there was a problem when the person went to place the order of the couch exchanges and my couch wasn't pulled from the warehouse, so therefore it will not be on the delivery truck for tomorrow. He told me that I could receive it 2 days from tomorrow, which would be Sunday.

I spent a lot of money at this store. I bought this furniture around the beginning/middle of February. It is now the middle of April and they have yet to resolve this issue. I am now waiting until Sunday for my couch to be delivered and hopefully I don't have any more problems with them. I will never purchase anything from this company again and I will be telling my friends and family about their poor customer service!

Besides being very rude, they told me that the insurance does not cover this damage because it was my fault since the tables are not for writing anything on it. They are just to have dinner with 2 or more tablecloths on it and I should know it by now (what?). Nobody told me that I could not write over a table ever in that store so I could be aware of what I was buying. I was very surprised with what I was told and can you believe they hung up the phone? It is incredible the bad quality of the products and the awful customer service. I went to the store to file the claim and the response was the same. The insurance doesn't cover this because it was my fault and nobody wanted to help me.

I cannot believe that I spent $3,000 on a furniture that became like it was something from a very cheap store and they are refusing to repair or replace the table and chairs because they say that is my fault. Believe me, it is not. The poor quality of the materials used is very evident. It is not fair for my money's worth. I want somebody to help me! I've had at least 2 tables in my house in my entire life (45 years) before this one and all of them are like the first day because they are made out of very good materials. I am a person who takes good care of my stuff, so I don't understand what's going on here. The only thing that I understand is the poor quality of the products and customer service. This is too much for me.

Today 3/4/13, I saw on the GE website, they finally honored the 36 months interest-free. With that said, when the server arrived it was damaged. The doors were not closing right because the magnets were too far back. The paint inside the furniture was chipping everywhere. It seemed cracked. The delivery person called and they told me they would have someone come out to repair it and if I were not satisfied, they would send a new one. So I accepted. I never received a call for the repair until 2/28. They showed up on Friday, 3/1, to make the repairs. I was at work; my mother-in-law was home.

Once I arrived I was not happy with the end result and now the top drawer was not working properly. I called today to have them send me a new one but they stated that would not be possible because I accepted the repairs. I informed them I was not home. They said whomever I chose to be home to allow the repairman to come in had the authority to approve the repair (I was never told I had to be home or this could happen) and they stated I had purchased this item 2/17 - implying I had taken long to contact them regarding the issue. They stated they could only send someone out again to repair the drawer since I had accepted the previous repair and I would receive a call within 2-3 days again. I asked to speak to a Supervisor who was not caring at all, could care less about customer service and informed me the same.

In my opinion, they do not care about the customer at all. So I will continue my battle when they come to repair a new piece of furniture, which cost me roughly $1,800 and has had to get fixed now two times and did I mention I purchased the 3-year warranty? I was going to purchase my bedroom set from them but I will no longer buy anything from this chain store, as I am so disappointed in their service. I write this so other buyers can be aware of what could possibly happen to them. I wish I would have checked this website before going out to purchase anything from them. I can only wonder at this point what will happen if I am not satisfied with the repair as they stated it will be repaired up to "manufacturer's standards." As I said earlier, it doesn't matter that I'm the one paying $1,800 out of my pocket and I'm not satisfied.

On Friday, May 25th, I became a new customer of City Furniture. I had gone to Rooms to Go as usual and did not find what I wanted. We then went across the parking lot to City Furniture just for chuckles. I was received at your No. Miami Beach store by Linell ** with true care. She gave me and my family the space that we wanted and when we were ready, she showed that she really appreciated my business. I bought a recliner couch (SKU # 27-222-0) which suited both my pocket and my 77-year-old mother's comfort.

This was to be the beginning of my renewing my furniture. The first thing Lenell did was check the inventory and then set up my purchase with delivery on Tuesday. This would give me enough time to give away my old couch and have the room clear for the new one. As it turns out, we were able to give my old couch away by mid-day Saturday, but I did not want to make a change to the delivery date just so that nothing would go wrong. My mother and I spent Saturday, Sunday and Monday watching TV uncomfortably but happy because we were looking forward to our new couch on Tuesday.

Linell gave me the directions on clearing the path for delivery etc., etc., etc. She also told me that if I did not get a call from the warehouse by around 3 pm to call them. On Monday, I received an automated call to make sure that I still wanted the delivery on Tuesday (Press 1).

Why am I giving you such a detailed explanation of what went on? During this long weekend, I told everyone who would listen about my fantastic experience with City Furniture and how I would forever buy all of my furniture from you. By Tuesday afternoon, my bubble burst! I hadn't gotten a call from the warehouse with the estimated delivery time. I called them and the phone was answered by Karen. She put me on hold for a couple of minutes and came back with a simple, "We will not be delivering today. We are out of stock and you should expect delivery around June 27th." There was nothing to be done. I would have to call the salesperson on my invoice. She was, at least, gracious enough to transfer me to the store number (at this point, I felt like it was just to get me off her phone as quickly as possible).

My job is in Customer Service where I am the escalation point in our office so I recognize that my standards are a little higher than your regular every day customer just, because I place high expectations on myself and our customer service staff. Because of this, I was able to understand that Karen may not be trained to provide good customer service and I equated her position to that of our truck dispatchers in my business.

When I got on the phone with Linell, she explained to me that there must have been some sort of an error with the inventory. She was truly empathetic and apologetic, and immediately got to work with me on what would make me happy at this point. The thought of my mother sitting in that chair for just about a month. It was the only thing going through my mind and still is. I know that there is nothing to be done when there is no inventory in stock, but that was City Furniture's mistake so I told Linell that I would be fine with taking the electric model instead of the manual one.

I realize that this would be a big loss, so I am willing to take a floor model or even a loaner from your scratch and dent section for the month. Linell took these options to her manager (Guy). I called back to let Linell know that I would be leaving work and to please call me on my cell and she was with another customer. The person who answered the phone happened to have been her manager, Guy. Quite the contrary from Linell, I got no feeling of compassion from Guy whatsoever, "No, we do not give out loaners, no we will not upgrade you because the quality of our merchandise is too high and you got a great deal on this couch."

What did I feel he was saying? No, there are no other options other than you coming in here and spending more money or going somewhere else with your business after we return your money in 3 to 5 days. Who cares that you cleared the path for our delivery (who by the way couldn't care enough to call to say that they were not going to make the delivery). Who really cares if your 77-year-old mother is uncomfortable for a month? Why should we care? We've already got your money since Friday and you will have to wait 3 to 5 days for it to go back to your bank. That is what I felt and heard and that is what I am now saying to everyone who will listen. By experience, everyone in customer service knows that bad word of mouth spreads out way farther than good word of mouth.

Having such a good initial experience and having this conversation with one of your managers was like going from one extreme to another. What a bad taste it left in my mouth! Now, I am going to have to rent a couch for the month and start looking for another furniture store that carries something like this couch model to buy the rest of the pieces that I want. Just like that, I am no longer a customer of City Furniture.

They offered to exchange the furniture. Well, now, I am on my fifth exchange and every time they exchange the furniture, there are the small holes that indicate beetles in the new furniture. When I asked for my money back, they refused. I ask to speak with managers and never get one and it’s impossible to reach the corporate office. I am totally disgusted with them and would never recommend them and caution anyone buying furniture that they may be infested with beetles. I now know how to find them, but what about all the people that get this furniture and don't know they are eating off tables and sitting on chairs that are filled with beetles? Disgusting.

I will not recommend your company to anyone. Your company is huge and for someone such as myself to come in and pay over $3000 for a bedroom set in cash to get the runaround from your staff you hired - they are very rude and your company will lose a lot of business. I was going to seek expert advice and file charges. It's not the customer which is my husband and I that is the problem. Your staff didn't place my order on June 7, so we should not have to wait until Oct. to receive my handle. Please know you will be hearing from our legal representative.

I called City Furniture to file a complaint, so they sent out one of their techs, but before I called, I looked online to see if there had been any complaints about the Mercer, Flanagan and City Furniture and indeed there were. I have read all of the reviews and complaints about the couches and customer experiences and had that info ready for the tech visit. Of course, the tech claimed that the cushion collapse was due to customer use and that it was normal. I expected that. I voiced my disagreement and told the tech that I was not happy with his assessment and that a couch should last more than two years, that one should not expect to buy a couch every two years. I said that my couch was unacceptable in its condition: collapsed cushion, loosened fabric, and that the attached chaise no longer looked the same as the couch section and that I would have to throw it out.

He had the nerve to ask, "You're going to throw it out? Let me know." This is a guy who works on couches for a living, could probably fix it and have it recovered for very little - the nerve. He took photos of the couch after he fluffed the back cushions with his hands which he told me is something that the store should have told me to do once a month but they don't do. He called the store supervisor and after he spoke to her and gave his assessment, he handed me the phone and she gave me the same spiel as if it was a written script. Sight unseen, customer usage.

I told her that I believed that City Furniture sold inferior products and that if their couches couldn't last more than two years that they should inform their customers upfront. The supervisor then blamed the manufacturer for the inferior products. I then challenged her with the fact that City Furniture chooses to buy these products from these particular manufacturers and should stop or else they will be judged by their customers on what they sell. The last thing she said to me was, "I'm sorry you feel that way. I will still try to help you personally." I told her that from what I have read, she was just telling me what she thought I wanted to hear.

So, just what is it she was going to do? Yeah, right. Replace the chaise? Replace the cushion and the fabric on the chaise? The tech told me they stopped making this particular couch. It's a sectional with a chaise attached. The cushions are attached so you can't just lift it off and put another one on. So, what will she do? If this complaint board is any indication, nothing is the answer. In the meantime, I'm not holding my breath. I'm out looking for a new couch and City Furniture is not on my road map. Note: I live alone, no kids jumping on the couch. I weight less than 115 lbs, so imagine if I bought this couch and had a spouse and two kids. It would have been out on the curb in six months.

A little after, we decided to exchange the living room set for another one a little more expensive. Now, the total amount of purchase was $2,081.48, instead of $1,780.27. She processed a "return" in the amount of $1,780.00, (that credit, as you can see, includes the down payment), she charged the new amount, $2,081.00, but did not debit the $180.27, the amount showing to be financed is $2,081.48. Unfortunately, we didn't check what were signing (huge mistake).

So this morning, I revised all the signed documents and called Mimi ** (General Manager), since she was the one who took care of us, and expressed my concern, she hardly let me talk, impossible to understand my point, since neither her or myself agreed on what she said or I said. According to her, she is right and did not make any mistake, according to the receipts I got, I'm right. So after going back and forth, I heard she told someone being next to her: "this lady is stupid", at that moment, I got so angry and asked her to be more respectful, she said she thought I had put my line on hold.

Is that how an employee treats your customers? Is that how a "General Manager" from a very well recognized company treats customers just because they don't want to accept their mistakes?

I was asked to send pictures, which I did. This was a complete ruse. The obvious hole in the front on the cocktail table, the gouge out of the top and dark burned area were "determined" to be part of the "natural" wood, even though no one would actually come out to see the damage in person.

There was no way the company would exchange the table or repair it. Therefore, the $84.99 three-year in-home service warranty to repair or replace manufacturer's defects is an absolute joke since they do not provide this for brand new furniture. It's just a way to bilk the customer for additional revenue.

The sales person was kind and helpful, but I learned that customer service is there to prevent service, not provide it. I requested that the $84.99 be returned to my credit card. As of today's date, it has not.

I have since sent a complaint to the Federal Trade Commission, Better Business Bureau and I have put in a dispute through my City Furniture Card that will suspend my having to continue to pay on the furniture that is not comfortable. At first I asked for a store credit but because of how terrible the customer service has been I am asking for my money back to go to a company that will value me as a customer. I will never purchase anything else from City Furniture again!

Now, 1 year and 11 months later, the leather on the love seat is starting to flake off. I called City Furniture warranty department. They said to send pictures. I sent pictures and then they said someone would contact me within a week.

After a week, I called back and they said it would be another week. I called back a third time and the lady said it wasn't covered under the warranty. I told her I had 3 year extended warranty and I wanted someone to come out to the house and look at it. She said it wasn't covered, period. I asked her why and where is she getting her information from. She said she was the manager and she made the decisions.

I went to the local store and talked to them and they agreed the leather should not be brittle and flaking off. They suggested I call corporate. I have tried calling corporate several times and just get music or a recording.

Be warned, City Furniture’s customer support and warranty is really bad. I won't shop there again and neither will my family. Anyone got any ideas?

I called a year ago and gave my new address to your employees to put on file but this was never done. City Furniture sent a credit which was only valid for less than 2 months (the credit was printed on July 19, 2010 and expired on September 2, 2010). This was not stated to us when we made our purchase. The floor managers don't return calls. It seems that this company doesn't appreciate their customers business and is only out to swindle every last cent they can possibly grab.

About one year ago, I called the City Furniture outlet where we made our purchase and gave them our new address in Gainesville, Florida to send the credit to. On September 20, I visited my parents' home, which is the original address on the purchase and was surprised to find that the credit was sent to their address and that it expired on September 2nd, two weeks prior. I called to complain to the store and was told there was nothing they could do but the only person who could validate the credit was a floor manager.

I have tried repeatedly to reach a floor manager including waiting on hold for 45 minutes and leaving multiple messages but no one has returned my call. My complaints are: I called a year ago and gave my new address to your employees to put on file but this was never done; City Furniture sent a credit which was only valid for less than two months (the credit was printed on July 19th, 2010 and expired on September 2nd 2010)--this was not stated to us when we made our purchase; the floor managers don't return calls. It seems that this company doesn't appreciate their customers' business and is only out to swindle every last cent they can possibly grab.

They scheduled a delivery between 2:00PM and 7:00PM. My brother was going to be there at that time, but they showed up at 8:00AM, when my dad was getting ready to leave to his work and my mother to a doctor's appointment. They briefly reviewed that was the correct fabric and accepted the sofa. In the afternoon when they came back, they noticed this sofa is empty. Yes! It does not have enough filling; the arm rest corners, you can put the top fabric together with the bottom fabric, in both arm rests. The back has so many wrinkles because it's empty, it has not enough filling. They called again, they sent other technician and this one agreed that it's empty but because it's not zippers, he could not do anything and he did not report this. He told my mother she has to keep it like that!

Now after reading all the complaints about Sealy, I don't even want to try and contact them. This is so wrong and unfair to pay for something and 8 months later find out it's going to cost you another $150. What happens if the next one is defective? There goes another $150. I have not paid for this product since I have a year to pay it. I hope I can have them come and pick up the mattress and contact the credit company and dispute the charge.

What should we the consumers do? Has anyone done an investigation? I did speak with City Furniture and told them that I think this is unfair that a customer should after 8 months pay to have it replaced. I don't want this mattress anymore. I would rather purchase another mattress from another manufacturer if Sealy is not going to stand behind their product.

Obviously, right after that incident had occurred, my mother called up City Furniture to tell them we did not want any more repairs made, and for them to either give us store credit or a cash refund. But that request was never honored, and instead they kept "fixing" the chairs and giving my mother the runaround until the warranty ran out. The very last time they came out was back in September of 2008. My mother left instructions with my brother for them to take the chairs back, but when they arrived, they started working on screwing the chairs yet again! My brother proceeded to call my mother to speak with the City Furniture workers. They told my mother they were not going to take the chairs back because they had fixed the chairs.

Now that the warranty has expired, they're saying there is nothing they can do to help us. The problem I am having with that response is the fact that the chairs are defective, and the fact that we no longer wanted them was not something new that was brought to their attention after the warranty expired. This is something they knew about from the very beginning. But they kept coming out to fix a problem that they knew was not fixable until the warranty had expired.

I recently spoke with several representatives on March 21st (of 2009) about this issue, and they kept telling me that because the warranty has expired, there is nothing they could do to help us. To add insult to injury, I was told by the representative from corporate, Valerie (I did not catch her last name), that we were the ones who chose the chairs from City Furniture, implying that it was our fault that we're having trouble with the chairs. And when my sister came to speak to the representative from corporate, she told my sister that "Your family is so unprofessional and rude; you need to talk to them." I am not sure what she was trying to accomplish other than to distract and bait my sister into getting verbal confrontation with her and not to discuss the problem at hand. Prior to that conversation with corporate, I also had one of the representatives named Felix ** hang the phone up on me (I am guessing he's from one of their regional offices). He falsified in the account notes that I had cursed at him. True, I was upset when I spoke to him, but I did not curse at Mr. **.

It is an absolute nightmare trying to deal with these people. They have no professionalism in the services that they offer their customers because they are rude, uncaring, and tried to put the blame on the consumer for choosing to buy their merchandises. Unfortunately, I am sure I am not the first they have done this to. I am hoping that by contacting your agency, they will think twice before they try to rip-off another person again and handle it so badly. Address for their corporate office is: 6701 N. Hiatus Rd. Tamarac, FL 33321. Phone number is 954-597-2200. Currently, my mother is out of $648.73 and has four chairs in her home she is unable to use and is just taking up space.

The problem is that this type of bed is designed not to need a box spring, which normally supports the mattress. That's how they sold it to me. Unfortunately, the support system started giving way about seven to eight months after purchase. Now, there is a pronounced hill in the middle of the bed flanked by two valleys. Just try to sleep on that! I even escalated my complaint to the Warranty/Customer Service Manager, **. Unfortunately, nothing has happened. What a shame that City Furniture allowed someone who was such a happy REPEAT customer to have his impression of their company turned upside down when all they had to do was fix the problem instead of trying to sweep it under the rug and brush me off.

I can't sleep well, and I'm waking up with kinks in my neck. The bed is not usable as sold. The hills and valleys in the bed mean that the support is completely shot, and that's not what I bought. Although I think City Furniture could fix the problem for between $50 and $75 worth of 1 thick plywood, it seems my repeat patronage is not worth that to them.

The second tech came to the same conclusion and cust. service and salesman and his manager felt there was nothing to do since I didnt purchase the warranty. I normally wouldnt complain but it has been since Februrary and the furniture looks 100 years old. After pleading with the salesman of other purchases I made with no problem and future ones I would like to make I was hoping for some help. Instead he (Ed Mostal) decided to argue with me and hung up on me. In the meantime the chair that I complained about (not including the discolored pieces) it is now squeaking when you sit and its a joke to all company thats entertained in my family room.

My husaband is appalled by the cust service dept and the salesman he asked me to drop it and throw the chair to the curb to be picked up by the county for garbage rather than waste anymore time with City Furniture. I am reaching out to you before I go and run with my husbands idea. I love my newly remodeled home but when walking by our fairly new family room furniture I chose not to put on the light. The poor quality or defectiveness is one thing however a paying customer should be given some respect or at least a chance of some way to make the customer have furnture that you can actually use and look at.I appreciate your time and hope there is a way to resolve this poorly handled situation.

I received an e-mail from Crystal Dacres-Skelton who is a "team leader" in customer service on Jan. 30th saying we would have our furniture in one week, but that didn't happen either. This past Friday(2/8) we were told by Kristi at the store that our furniture or at least some of it would come today(2/12). Not being contacted by the store, we called and were told that once again we would not be getting delivery. My wife stayed home from work for nothing again! City Furniture has not kept us informed about anything and has offered no options other than to exchange the dining room set we chose for something else,and since we already paid everything in full by check back in December I find this to be very deceptive and unprofessional.

I really don't know what my options are at this point, we have guests coming in the spring and are using a picnic table for meals. Any advice would be greatly appreciated. Thank you.

I called the company again, as I was advised to do. They came out measured the sag and reported that it is a normal mattress. This is a criminal act. I can't believe how many complaints are the same as mine on this site. Is there anything that can be done to get some kind of help with this situation? I am so frustrated. And I can't believe I actually wasted my money on an extended 3 year warrantee.

On Saturday 8/26/2006, I called their customer service department to see what options I had with this mattress(return/exchange). Well the girl who answered was harsh and indifferent said that all sales are final and you cannot return it or exchange it. I told her that I have been sleeping on the sofa because of the uncomfortable mattress. She then tells me in a condenscending way, "you should have tried it at the store before you bought it". Well I told that the only way to buy a mattress is BY trying it out and this one feels different. She proceeds to tell me there is nothing the company to do and it will be MY responsiblity to deal directly with the manufacturer and she will mail me a mattress claims form. She ended the conversation uprubtly.

Furious, I called the saleslady who sold me the mattress the same day (Saturday). She said "well I think City Furniture has a 24 hour mattress return/exchange policy but you passed that"(that is not written anywhere) She then tells me that if I buy their 3 year in home extended warranty($70.00) for the mattress THEN City Furniture will get involved and deal with the manaufacturer directly on my behalf and send one of their techs to check the mattress out. I was desperate so I purchased it. She tells me that I need to call customer service again and give them my new warranty policy #. Well I did that, when I called customer service another surly girl answered and was indifferent UNTIL I told her I purchased the extended warranty then she suddenly became nice. She too tells me City Furniture will send me their own claim form.

I filed a complaint with the BBB because of the non-existant and atrocious service this company provides unless you pay them more money for a warranty. This company has no post purchase service and they don't care either; add to that non-existant ethics. I probably would have recieved better service from a van on the side of the road selling mattresses.

Well, it is now 9/6/2006, still sleeping on the sofa. ***BBB was contacted and is working on my case. I have a $800.00 mattress, covered in plastic in my bedroom and I cannot sleep on it. No one from City Furniture has contacted me and I am not surprised.

Please do not buy ANYTHING from these people! The moment you receive your items and the salesperson makes their commission, everything ends - your are left on your own

Recently my wife and I decided to move the bed to another location. We had to disassemble the bed to move it. I noticed as I went to unscrew the bolts that they were not bolts, but were small screws that were just screwed into the wood. We paid for the company to deliver and setup the bed and for the correct hardware I never would have thought to look and see that it was put together properly, which I know in the future to do. At this point I decided to contact the company about getting the footboard repaired and get the correct installation hardware.

A technician came out to look at it made wrote some notes and told me they would let me know what was going to happen. I called to find out what the status was since I had not heard from them for several days. They told me they were not going to do anything about the situation, no repair and no hardware. Finally after speaking with a supervisor, they agreed to send out the hardware, I would however have to pay for it. At this point I asked to speak to a manager and told them the situation. They agreed to send out the hardware and have another technician come out to look at it. They sent the incorrect size hardware, I showed this to the technician and he said he would get the correct items out to us and he also looked at the footboard.

I finally got the correct hardware, free of charge, but they came up with the determination that our daughter pulled on the part and broke it off. I went to each part on the head and foot boards and tried pulling off the welded parts and they would could not be broken off, which leads us to the conclusion it was a manufacturer defect, which is supposed to be covered by the extended warranty.

The second delivery was made on November 22.2004 and came at 12:30 a.m. when suposedly was schedule for 7:00-9:00 pm. This delivery also came incomplete leaving this time the 3 bar stool. The rocking chairs also were wrong. Finally the last shipment came on November 23, 2003.

Trying to resolve the problen of hte rocking chairs they are now claiming that the chairs they delivered to me were the right ones and if I want the chairs that swivel I have to pay the difference. This is not fear since the sales person missled us and show us one thing and then wrote in the order someting clompletly different and now us the customer are stock with some chairs that we don't order.

This was the worst experience i had with a furniture store. I wanted to returnes everything but they also are climing that all sales are final ...I will never recomend this store. This is the worst customer service I ever had to deal with.