Bob's Discount Furniture

I didn't want to spend a lot of money on this furniture so the price was right at Bob's. Salesman and customer service were excellent. Delivery men were polite and even took off their shoes because it was raining. Only problem is that the doors on the furniture are hard to open because of the type of latches. Also one door is about 1/4 inch higher than the other. Besides that I love it. Just don't expect to get a cheaper price and a higher quality.

I purchased a chofa in January. I have had it for less than 3 months and the cushion cover on the chaise part of the chofa split wide open. I have contacted Bob's and been called back twice. First I was told I would have to wait until August for a new cushion cover. Then I was told that you would replace the chofa in May. Yesterday I received a call and was told that you no longer offer the chofa, so I would have no choice but to wait until August for a cushion cover?!?! Are you kidding?? This is totally unacceptable. Less than 3 months old and Bob's will not exchange the chofa or help me in any way at all. I have never had this kind of lack of customer service anywhere else. DO NOT buy anything from Bob's.

This is a horrible place. Do not buy from Bob's Furniture. The stuff looks really nice but it is made horribly. We bought a sectional from them 2 years ago and the seams kept ripping everywhere. They replaced it a few times and now the entire upper pillow ripped down the seam and the technician came out and said it's not a manufacturer defect so they will not fix or replace it. It is the same issue that we had every other time but now they won't take care of it. Their Customer Service is horrible as well. Buying from Bob's was the worse purchase I ever made in my life. It's not even worth one star.

I still can not sleep thru the night without tossing and turning. Next mattress will be a memory foam with adjustable heights for the head and feet, this is my second mattress in 15 months and I am not happy with it.

We are on our 3rd couch from Bob's. Every couch has had manufacturer's defects. We again have a defective couch. The cushions are higher on the right facing couch than the other 2 pieces. Before that it was a custom sectional that I waited 5 months for. That had defects as well & the recliner had an electrical short. So, we order the couch that is in our home now. Another custom color with manufacturer defects. They told me to pick out another & to stay away from custom orders. So I picked out another leather couch & loveseat. Bob's had promised a white glove inspection 5 times! (Which Never happens.)

I bought a Console, an end table and a coffee table. One of the Console drawers wouldn't close all the way and a repair guy came and fixed it. It wouldn't close flush again and another repair came and supposedly fixed it. It's still not flush. The first end table had manufacturing defects. The second replacement was worst than the first so I kept that for another replacement. The third replacement was ok. The first two coffee tables were defective the delivery guy had me look at the table before it was put together and the back had two manufacturing defects, I called Bob's to complain about it and the delivery guy left the table and I waited for another hopefully the final replacement.

Everything from customer service to delivery is abysmal. All they care about is finalizing your sale, even if that means they need to lie to you. I will never, EVER, go to Bob's again and I suggest no one else does either.

Don't ever fall into the sales pressure to add goof plus plan, it is a total scam! After about two years, we had a damage on our dining table leaving heat marks and after submitting claim, Guardian denied it saying - "Claim Number: ** Guardian Protection Products has processed the claim to your furniture. The damage you have reported is not eligible for coverage under your protection plan. The plan you purchased from Bob's does cover your furniture for accidental gouge, heat mark or liquid ring from specific incident however your plan states coverages are for accidental occurrences from a single incident. This excerpt was pulled directly from your protection plan. “All coverages are for accidental occurrences from a single incident.” Responses to this email are not received".

You can forget customer service. Totally useless. I bought 2 dressers and the knobs were breaking off. Initially I thought I can replace one then 5 more broke. My only option according to their customer service was to purchase more knobs from their manufacturer. Why would I repurchase cheap knobs? Now I have to replace all 12 knobs so they will match, I refuse to repurchase knobs I know will break again. I will never purchase furniture from Bob's again. ABSOLUTELY THE WORST!!

No matter what you do stay away from Bob's Discount Furniture. Worst experience ever! They said it was a bedroom set yet I only got just a headboard and when I called them about it they decided to charge me extra $160 for the footboard. If you are just selling the headboard why include the bed in the picture? I paid $119 to be put together which they didn’t do yet they refuse to refund me the money. Just stay away. They are a scam!

Bought 2 sofas from Bob’s Furniture at Brooklyn, NY location. Salesman very pushy to sell stuff. End up buying the Goof Proof Protection Plan for 5 years for extra $199. After 2 years got some problems with the product, frame got broken and the color faded. Claim the warranty. But they said that they can’t do anything.. Just a waste of money.

Me and my husband purchased a bedroom set from Bob's discount store in Glendale, N.Y. I must say that their delivery method is horrible. Made the purchase in February. I got my dressers and night stand delivered with no problem. Now when it comes to the bed it was a whole different ball game. I had to wait 2 weeks after I received my dressers for the matteress Alone. Then I had to wait a month after until they would deliver the bed frame itself.

Purchased what looked like a beautiful set. Salesman was very nice, hence the 1 star. Furniture was damaged from the beginning. The bed came damaged, and had to be replaced. Dresser and nightstand were scratched. Since we purchased the extra protection ($199) we would have expected more than someone coming and painting in the scratches with a marker. About 6 months ago, the bed literally fell to the floor! My son is 15, and does not jump on his bed. Technician came and said the screws were too short and not enough. He drilled holes and added new screws. The bed lasted a couple of months, until it happened again! This time, I took pictures and sent them asking that the bed be replaced since my son now didn't even want to sleep in it for fear of falling.

Purchased 2 rocker recliners in October. Almost immediately I noticed the seat on one was lopsided. The only one using that chair is a 6 pound cat! The other recliner which I use also began to sink on one side. I emailed C/S and they sent out an inspector. He was not a Bob's employee, Bob's outsources their inspection service. He reported that indeed the chairs were faulty and would communicate same to Bob's. I heard nothing for 3 weeks. I emailed them and asked what's up? Their computer-generated form-letter response was they would take no responsibility as the chairs were just showing normal wear and tear! Yes, they were inexpensive but for $300 they should last longer than 6 months. I will NEVER set foot in the store again and recommend you boycott Bob's as well.

I order a dinner room table with the option to expand it. Till recently about 6 months after purchase it I wanted to add the leaf to the table. Was unable to easily open it because it got stuck. Instead of causing any damage I left it like that till they came. The technician came. He even had a hard time open it and even closings it. He advised needed new track because it was damage. He call the customer services to order the track which he didn’t. He put me on the phone with them and he ran out of here for the rep to tell me there is nothing they can do for me because I didn’t I waited 6 months to figure out that my table they sent me was damage. So now I have a table that I am unable to used properly. Stay far away from them.

The experience with the sales team was great. Me and my husband got a Dining table set with 4 chairs and a bench, a king bed, dresser, mirror, chest and one nightstand. All the furniture was set to be delivered on 31st March except the dresser which they informed will come on 9th April. On the morning of 31st March, we got a call from Depot that they forgot to load the headboard of the bed on the truck and the truck left without it. We said it was ok and can arrange the king bed assembly later which was decided for 3rd April.

I order a king bed set along with a dresser mirror, nightstand, and chest. The original delivery date was Mar 12, 2019. But on March 12, only the dresser mirror and chest came, while just 5 minutes before the truck came we were told that the bed's headboard and footboard were on back order and we were not told when it would arrive and that we would have to call them again to know the delivery date. Finally, they told me it would be delivered on April 9. Again, they called me today and said they would not be able to deliver on 9th and it would be delivered on Apr 20. When I called them to see if they would cancel the order altogether, they said they cannot process a refund for items that were already delivered.

Sales was great - Customer Service is terrible and ruined sales - Furniture comes damaged. They don't honor the "white glove" delivery, My house was a disaster after they left, foam, scraps of boxes and random garbage from the packaging everywhere. When you have problems with your delivery, they promise fair compensation for their mistakes after all is corrected and delivered. My order was close to 11k. The "fair compensation" was $100 gift card to shop at Bob's. Refused to refund at least the delivery fee of $329. DO NOT WASTE TIME and MONEY with BOB'S.

The furniture is pure junk, made with cheap wood and materials. The beds fall apart and they say they will replace it and they don't. They say they will fix it and they can't. When you try to replace the item they say they will and once you purchased it. You will never get a new item or the item cannot be fixed. So you lose your money, we furniture going in the trash within a little over a year. Meanwhile the furniture repairs are stretched out till the year warranty is over. Then you think you got a warranty that will fix your problem. Don't buy the warranty cause it won't replace anything. So Bob's Warehouse Furniture is a RIP-off. Now I file a complaint to Better Business Bureau and anyone else I can. People stay away from Bob's warehouse furniture. It is pure JUNK. ALL THE FURNITURE IS POORLY MADE.

You must understand that when you go to a cheap two-bit company like Bob's you should not expect to get a.) quality furniture b.) quality customer service. I should have known better than to buy from here, but the pricing was very enticing. But you get what you pay for, within less than 2 years our sofa broke. We purchased the warranty program for the furniture (which honestly makes no difference) and had to fight for several months, and multiple visits from their "knowledgeable" technicians for them to finally agree that it was a manufacturer's defect and that they'll agree to replace.

My wife and I purchased a bedroom set which included a king bed and headboard, dresser and two nightstands. We also ordered a rocking recliner at the same time. We also paid for delivery and setup as well as the goof coverage. The bed set was delivered within the week, which was nice. But the delivery crew made a huge mess of our room and the front porch. There were cardboard and styrofoam to clean all over. Before the crew left I checked the furniture and didn’t see any obvious problems so I signed the tablet and they went. A few minutes later as I was making the bed, I noticed a divot in the wood of the headboard. I made a mental note about it and then finished making the bed. Keep in mind this bed-set was the only real wood furniture that Bob’s sold. It is 100% mahogany.

I bought a sofa and love seat from Bob’s not even a year ago. The sewing came out on the cushion of the love seat. I had the goof warranty and of course Bob’s not the goof protection would cover something like that. Will NEVER buy from Bob’s again and will NEVER recommend Bob’s to anyone who is buying furniture. Worst furniture company ever!

In November I purchased some bedroom furniture. The drawers started to give dust and I called Bob's Discount Furniture and filed a claim. They told me it wasn’t cover, since nothing was wrong in the fabrication. I already had a Goof plan and I called them and they told me they couldn’t do anything, since it’s not covered. Overall I wouldn’t recommend Bob's Discount Furniture because everything I’ve ever bought there it turn out bad and they don’t hold themselves responsible for their protection service we are paying for.

Purchased a bonded leather recliner in May, 2016 along with a 5 year ‘goof proof’ warranty. In February, 2019 we noticed that there were areas in the seat of the chair where the leather was peeling. Called the number on the warranty paperwork to file a claim and sent pictures of the damage via email. We were told that the damage was not covered because it was not accidental damage but normal wear and tear. So basically, we were fraudulently sold an additional warranty when Bob’s obviously knew this type of fabric would not hold up and they would not have to make good on our claim. The salesperson never said normal wear and tear was not covered. Had the damage occurred after 5 years it would be understandable as furniture does wear out but this chair is not even 3 years old.

Purchased a mattress and sales person advised the delivery team would take old mattress. He did not advise they would not take it if it was stained. The mattress is stained and delivery team did not take it. Left it up against my garage for me to get rid of it. The reason was they cannot put a dirty mattress with new furniture. The Salesman wrongfully influenced my purchase and I would have arranged to pick it up myself. I was very disappointed with how store Manager at Nesconset store treated me. He didn't return my calls and I had to take time out of my day to go to the store. He had some junior clerk call me to say they are not going to do anything because of the stain. The delivery team literally ran into their truck and left the scene. I have video of them running down my driveway. If you plan to buy anything from Bob's Furniture then just be careful. Ensure the sales person answers all your questions.

I purchased a set of power recliners which stopped working the day it was delivered. Bob’s scheduled a service person almost 10 days after the delivery, who came and said power button was faulty. They made us order the power button which was supposed to be shipped right away, but upon calling 3 days later we came to know they did not ship it yet. Finally, it was shipped and the part is yet to arrive. It has been close to a month since we paid and don’t have a working power recliner. I would never ever purchase at Bob's again. They have one of the worst customer service ever and will make you run from pillar to post to get your stuff.

I bought a sofa and love-seat 2/2018. We bought the goof proof and were told by the sales rep that whatever happened to the furniture we were guaranteed an exchange for 5 years. We are now here a year and 2 months later and there is a huge tear in the sofa, the pillows are coming out at the seams, etc. I called to file a claim and was told that it was not approved because it was not accidental damage. I called the store and they refuse to help. The last furniture we owned that was from an independent retailer lasted us 9 whole years and these only 1 year and 2 months with no help whatsoever in rectifying the issue. Please do yourselves a favor from headaches and heartaches. DON'T SHOP AT BOB'S!!!

I bought this fancy table, which I did not wanted since the beginning. The vendor that was helping us brainwashed my husband and offer to get the Goof Proof in case an accident. He kept insisting, I told him that is too fragile. Finally he convinced us to buy it and that the Goof Proof will cover for any damage (bull crap). So, We got the fricking table. Underneath the glass was accumulating a lot of dirt and dust. We remove the glass to clean underneath and we were not able to put back the glass because it was not fitting in. Called Goof Proof, they sent a technician which was not able to put the glass back either and wrote on the claim that there was water damage to the table, which it was no water damage because we have 2 dining room set and barely use the fancy table. I do not recommend to buy furniture in this store, customer service don't help, Goof Proof is a waste of money, the furniture quality is awful. Don't waste your money here.

My mother has had great experiences shopping at Bob's, so when I got my first apartment, I decided to get my furniture from here. Big mistake. This place is terrible. First, the night before my furniture was delivered, I received a call from the store at 2030, an hour and a half before they closed, stating that I would not be receiving my headboard and footboard to my bedroom set because they did not get the shipment they were expecting from the vendor. During that phone call, not only did the manager I spoke to never apologize for the inconvenience after I chose to spend thousands of dollars with their company, he kept saying this almost never happens.

Buyer beware when it comes to Bob's Discount Furniture, bought a bedroom set 2 months ago. 5 deliveries later 2 repairs later they finally canceled the mirror which matches the set. The customer service is horrible. The warehouse is horrible, they actually called me to cancel an order at 9:30 pm on a Thursday night. I will never purchase another item from them and will tell everyone I know to beware of their practices.