Bob's Discount Furniture

**, was my sales associate at BOB'S DISCOUNT FURNITURE, located at Great Northern Plaza 26350 Brookpark Road North Olmsted Oh 44070. ** answered all my questions and was very informational about the different pieces of furniture I was looking at. She was polite and very friendly. I definitely would recommend Bob's Furniture to my family and friends and I would HIGHLY recommend friends & family to **, she was the Best. Thank you ** for all your help.

Bob's Discount Store is perfect when "shopping on a budget", however they have great finds also. YOU MUST READ ALL THE SMALL PRINT. COMPARE AND RESEARCH THE QUALITY OF MATERIALS USED TO BUILD WHAT YOU'RE BUYING. This furniture is not going to last an entire lifetime but it can if you take care of it. I do not recommend their Goof Proof. It was way more of a hassle. I did have 2 different items at 2 different times that were recalled and I was able to choose brand new pieces. Every location and warehouse is different and so keep in mind that you will have different experiences. I like "The Pit". These items are at a huge discount and have to pick them up within 24 hours. Not a horrible place. Have a great day everyone!

I was screened and greeted warmly. Given an overview of the layout with an offer to assist as need, then they left me alone which is greatly appreciated. When I had a question, someone was immediately available and helpful. No one was “salesy” or pushy. Genuinely helpful and respectful. My order was simple to place and arrange delivery. Updates regarding my delivery were timely and accurate.

Bought the Store Demo Mattress model from Bob's Discount Furniture in Vernon Hills, IL for a good price. However, I got duped into purchasing a brand new box spring/platform at FULL PRICE! So they DID NOT LOSE MONEY!??? Furthermore, their alleged FREE DELIVERY has a "Mileage Range" associated with it, and our apt fell a few miles OUTSIDE that Limit - plus they were NOT willing to negotiate + or - on the delivery fee. Overall, we spent ~3hrs in that Store and came away with the back of our Minivan FULL!???

I am 57 years old, the Bob's Hybrid King size mattress is the most supportive, most comfortable therapeutic mattress I’ve ever slept on. The price was half of what I would have paid for a name brand at a conventional mattress store. Quality all new material, hypoallergenic, no smell even when delivered new out of wrapper. I love the hybrid springs under memory foam, great support for my achy back.

I've purchased a dinning room table in November 2020 and waited two months for delivery. Once I got the table it appeared to be fine, but over two months developed a white stain on the tabletop. I've called Bob's service department on three different occasions for the stain and the stain was not removed. All of the techs stated they could not do anything and advised me to contact my insurance company, which I purchased at Bob's Furniture. I called the company and they stated it's a manufacturer issue and to speak with Bob's. Furniture to resolve the issue.

We have purchased furniture from Bob's Discount Furniture over the past 7 years. We have used the no credit financing called Acceptance Now each time. We used this method 5 times. We would pay one loan off and finance another set of furniture when we needed it. This last time, we did as we always did and this was at the end of 2019. We made our payments but then the pandemic hit at the beginning of 2020.

I usually do not write reviews but for this purchase it was a must! It was the worse experience I have had in purchasing anything in my whole life. The initial purchase was good when I was in the store and was deciding on what to buy the sales associate was nice. But it was after I got the furniture that I realized I made a big mistake..SO where do I begin. I paid for white glove service where two or more people come to setup the furniture in your home; and that was when the problems began. They could not set up my bed for me because the foot board was "broken" (ended up being a lie) and I had to sleep on my floor for a week until someone else came out the following week with a new piece to fix it.

I had a pathetic experience with Bob's and I would never recommend it to anybody. They were trying to deliver the Broken or missing pieces. When we return the product, they are sending the same Bunk bed every time. This has happened 8 times.

My initial experience was great. Good prices, prompt and timely delivery and great delivery persons, who provided "white glove" service. However if you don't purchase the extended warranty, be forewarned. My Gracie loveseat split at the termination point of the base to the arm and it happened 3 days after the 1 year warranty expired. You would think after spending $4k+ on the initial purchase, someone would authorize replacement, but NOPE. Money down the drain on a coach that is 1 year old and requires full replacement. It's discount for a reason. Think twice before purchasing from them. This is not long-term wear furniture.