Bob's Discount Furniture

Monday my wife bought a couch. We went to the warehouse to pick it up. It was a rainy day. The guy loads the couch into a wet pickup bed and tears the plastic and damages the couch. This is after I questioned him about loading it that way. I would have loaded it bottom down. They order a new one for us and gave us delivery. I waited from 12:30-4:30 no couch. This is the window we were given. We gave the gate code to our community when we ordered it. They never tried the gate code. Said they called. We never got a call. They left. I said I wanted a refund. Now it takes 8-10 business day to get money refunded to a credits card. What a joke. Discount furniture with discount service.

Probably don't need to post this with so many other negative reviews, but here is one more. My daughter-in-law ordered three pieces from Bob's. A chair, a rug and a bed frame. When ordering she was told all were in stock and they'd call her for delivery. After several weeks, they told her it was on back-order (so in-store salesman lied) and would be available in a few weeks. After many calls and 3 months later (customer service lied), it's finally in. We get that supply chain is crazy right now. But when it did come in we were told we MUST pick it up in 48 hours or they'd send it back - when she's out of town on business and it's pouring rain here for two straight days. Seriously people - you took three months to get it, give us a couple more days to coordinate! Won't be shopping there for future furniture unless I can walk out with it from their clearance center. Don't care how good the price is.

We have purchased several bedroom sets with the white glove delivery from Bob's Furniture back in March. When furniture arrived couple of month later it turned out that one of the dressers was without a leg. Because there were no legs in stock, customer service representative had to order a replacement of the dresser. A week later a replacement dresser was delivered and delivery crew had to put it upstairs. So while carrying it upstairs they started to slide it over the stairs and left black stains on every step. We called customer service to open a property damage claim right away. However, no one contacted us regarding this issue. We had to call the customer service again and again and again. In couple of weeks we were told that our claim was closed.

In the store, the sales associate entered a wrong phone number when submitting my info for financing. She didn't ask me to confirm before she submitted electronically, and she did have my phone number correct when she wrote it down on paper, she simply mistyped it. Then, since I couldn't verify my information because they kept trying to send a code to my cell phone, which they had incorrect, it took hours to resolve. The associate said they had to run my credit again and set up a new account. Then I had to submit a paper form with all my info on top of that. Then, it ended up creating 2 new separate credit cards and accounts in my name which affected my credit.

Stay away from Bob's Discount Furniture. There's a scam they do without your consent. They add a 300.00 goof prof to the bill without telling you about it at all. It happen to me and my mother at separate times. They never mention it to her either so when I look at my bill a month later at they billed me for that without my permission and would not refund the money. This is a scam and racket that they are doing to their customers. BEWARE OF THIS 300.00. GOOF PROF SCAM. I will be contacting my attorney on this matter.

Do not buy their good proof insurance. They will never honor it. They have some BS excuse or the other everytime. I am never going back to Bob's funiture. Total scam. Totally regret buying all my furniture from them.

Ordered a 5 piece bedroom set. Had delivered in 5 days, 3 of the pieces were defective, they also took a chunk out of door frame. Reordered, new pieces were delivered 10 days later, all 3 pieces were even more defective than first time! Reordered again, 10 more days! They offered a 150 credit for a 5000 set! Furniture definitely not worth the pr, will not purchase from them again!

Several times waited hours for assistance... They destroyed my furniture. Waited months for replacement. They DO NOT HONOR THEIR WARRANTY. I repeat. They will tell you 1 thing than time of claim. This is not covered. That's not covered.

I purchased the Charleston Chest from Bob's Discount Furniture over a year ago. After it was delivered, I went to open the last drawer and it fell out. The part inside was broken. After an inspector came out to look at it, he said he needed to order a replacement part. A year went by with me all the while asking when the part would arrive. Finally, they contacted me to say they will no longer replace the part but instead replace the whole piece.

I bought a sectional last April, didn't get it until June and only 3 pieces of it when there was 5 pieces to the sectional. I went through their credit company Vive... (a joke). Every time I received a piece of the sectional, I was charged with their 12 month deferment plan!! So I have 3 deferment charges on my account with Vive! Bob's made a major error... It looks on Vive's side that I made 3 different purchases! When in fact only made 1.... For the past 6.5 weeks I have been going through hell trying to fix this major mistake! My credit has been dinged for all this...