Bob's Discount Furniture

I purchased a sleeper sofa and paid extra for their white glove delivery service in which they bring the furniture into your home, set it up and remove the garbage. Delivery workers bring sofa to doorway entrance and immediately said it would not fit and that they were returning item back to store. We saw that it obviously fit. Our other 2 sofas and previous sofa bed were much larger. So I told them leave it. I had to pay someone else $220 to bring sofa bed into my apartment. I asked BOB'S FURNITURE to refund me for the white glove delivery service that I paid for and did not get. They told me that by me accepting a delivery they said would not fit that I forfeited all my rights and warranty. That I took responsibility.

Never buy any product from Bob's furniture. They are not good even for 6 months, if you report any issue they saying it normal wear and tear. Nothing can be done to avoid resolution. How can good quality product gets degrade with normal wear and tear within 6 months unless it is bad one which they don't agree.

On top of that if issue is reported they send technician who ultimately reports normal wear and tear even after admit there is issue. I was told higher manager will give me a call in 48 hrs. It's more than 7 days. Literally no one reached me. I have screenshot of conversation. Also no use. Height of all they delete my review saying they sent technician twice. Why would same person will change his words if he would be questionable. My rating is zero for bob's product quality and customer support and service.

Seat faded on my reclining sofa after 1 year and some months. Goof proof won't cover it. Nobody even seats in the living room. Just a bad product. The same thing happened before that and they exchanged it before the year was up believing that it would not happen again and it did in the same spot.

I am writing to express my disappointment with my recent purchase of the Spencer 3 Piece Queen White Bedroom Set with Headboard from your store. I was extremely dissatisfied with the product I received, especially considering the high price I paid for it. The picture on your website for the Spencer 3 Piece Queen White Bedroom Set with Headboard is incredibly misleading. I was expecting the set to look exactly like what was shown in the picture, but when it arrived, it was significantly different. This was a huge disappointment and I feel as though I have been misled.

We ordered a Console and paid on 1/6/23; Picked up on 1/27 at store. Upon opening the shelves, we discovered that they were too long and did not fit. They sent another piece about a week later that was seriously damaged. We told the delivery people we did not want either piece but they would not take both back. Upon calling their customer service, they argued with us that we should not have kept the piece (that their delivery people would not take) and we could not get a refund.

My friend had the audacity to sit on my Bob's Trailblazer power recliner 1.5 years after I purchased it and the entire back frame snapped. (And no, this was not a large person.) We laughed it off and I immediately patted myself on the back for getting the Bob's goof proof plan, only to have my claim denied because the damage "wasn't accidental" and when I called Bob's, the rep told me that I'm outside their 1 year warranty so they won't do anything about it. I asked them how can they sell an $1800 couch that can't be sat on without falling apart? Her response was "I'm so sorry."

Bob’s Discount Furniture forgot the screws to my bed set and I got screwed out of a bed set set. I got rid of my old furniture to make room for the new furniture (bob's policy); I was left sleeping on the floor at 8 months pregnant because someone forgot the screws to the headboard. I had to physically go into the nearest bob's discount furniture store and get the screws from the store manager after showing my pregnant belly! And to add insult to injury on the day they were going to assemble the bed set after I got the screws myself, they canceled my service due to bad weather!!!! I’m NEVER shopping with Bob again! Plus all they offered me was $50 off when I’ve missed two days of work now pending 3 just to get this bed set assembled, what a waste of time. Booo bob's discount furniture. If I could give no stars I would have.

I purchased 3 pieces of furniture on 01/06/2023. They charged my account plus delivery fee of $2,027.16, on my American Express card on this date. I was told the delivery date was to be 01/24/2023. Before that date I explained to the office where I bought the furniture and they made a note on the file, that this was a new house, at the end of cul-de-sac and it was a dirt road after that, however there was large circular driveway at the end and it was a ¼ of mile back to the house.

We bought a mattress in August 2022. Within 1 month it started developing sags where we sleep. WE ARE NOT LARGE PEOPLE. Called, they brought a replacement. Within 2 months same thing. Called customer service (other country), she stated they would "refund" our money. Went to the West Springfield store to collect. Manager "Chris" (USELESS) said, "We don't do that." I made a huge scene in the store while customers watched. Went to our vehicle, called the customer service AGAIN. He said the original customer service told us wrong. They also said we won't get a refund for 2 billing cycles after they pick up defective unit. Funny thing is when you buy from Bob's everything must be paid IN FULL before they deliver. So they use our money for two months to line their pockets. This isn't finished!!!

I purchased a sectional approximately 5 months ago and am still waiting for delivery. The level of unprofessionalism and lack of knowledge is astounding. During purchase I was misinformed, then on what should have been delivery the driver suggested a tip amount to get rid of my current couch, so I sent him away. Since then I have had three cancelations from Bob's for delivery of my sectional. They schedule delivery and a few days prior they cancel without any consideration to your time and schedule. Speaking with a manager does nothing, each one says something different, I have names. My third delivery time was canceled and now I have to wait another 3 weeks, if that even occurs. Who knows with this company. Buyer beware!