Bob's Discount Furniture Reviews

I’m very disappointed with my experience with Bob’s Discount Furniture. When I purchased my furniture, the items were available for delivery, with the exception of the bed. However, my delivery has been rescheduled multiple times, causing unnecessary frustration and inconvenience. What makes this experience even worse is the lack of communication. Instead of receiving a phone call explaining the changes, I only receive text messages informing me that my delivery date has been changed again.

The epitome of a poorly operated company. I wish my review star could be less than 1 star. The customer service from the individuals that are employed at this establishment is less than improvised. The hassle to reach someone who knows how to resolve an issue not created by the customer is ridiculous. I was lied to multiple times about furniture we paid for in full on our first visit to the store. All of our items was not delivered to the warehouse where we picked up our furniture and no one told us until we arrived. We scheduled our U-Haul around the delivery date we were told. Every phone call we are told something different. The manager at the South Blvd location in Charlotte NC hides behind text messages rather than calling the customer. Needless to say, we will never purchase from Bob’s Discount Furniture again.

Couch tore after 2 years. Warranty was useless. Assistant manager didn't follow up with me or return messages left. I went to store, and he was indifferent and rude. Said, "It's not covered, and you're not going to make me feel bad about it". No store manager; refused to give me contact info for upper management. Customer service extension is an endless phone loop of frustration. I'd never buy anything else there. Buyer beware.

I have always ordered furniture from Bob's. This last time has been the worst experience. I had a delivery scheduled and could not be home, so I asked when the next day would be before I tried to find someone to receive the delivery and they told me I would have to cancel the delivery for them to tell me when the next date was. When they called me back it was not for another month and when I asked about my original date they said I could not have that back.

My review is with Bob's delivery team. When you request for removal of old bed they are only going to take ever the box spring or the mattress. They want to charge you another 150.00 on top of the 299.99 for delivery. When the delivery team seen We were not paying any more money he cuffed up my floors. There are black long lines in my floor. I asked him to get that up and why was he going to leave it like that with out saying anything?

I purchased a swivel recliner from Bob's with an extended warranty a-few years ago. They have been out here at least 10 times replacing the mechanism twice, spraying it a few different times and also trying some type of lube, to no avail. I give them an A for trying! They were out here again today and the repairman could hear the annoying squeak and sprayed it yet again and said they would get back to me because he couldn’t fix it. I wish I knew what I could do as I think having that many repairs without success is unacceptable but when I call Bobs, they tell me it’s out of their hands after the first year and even though I purchased an additional warranty through them, I have to deal with them! I am but not getting anywhere!

I have had two experiences with Bob's Discount Furniture in Monroeville, PA and the Furniture is top quality. My first sectional set that I passed down to a family member lasted me eight years and still firm and usable for them.

Purchased $1800 sectional and $250 Goof Proof warranty. Sofa had and has structural spring frame damage upon delivery. Verified by 3 Bob's technician visits over 12 months. Yet They refuse to repair or replace. Do not purchase anything from this shoddy business.

SCAM OF A COMPANY. I have had my order canceled twice due to BS excuses. Once a week after I ordered because they said my billing address and shipping address were confusing on where the furniture needed to be delivered and again TWO DAYS before my furniture delivery. Customer service is no help and makes you sit on the line for 30 minutes waiting for answers.

My whole overall experience was horrible. After asking manager questions specific to my situation, they went back on their word and made it difficult. Once they "tried" to fix it and still didn't get fixed. Saturday 9/26 I was supposed to have my furniture, in fact I received text messages saying I was next on drop off. 20 minutes after my 2 hour window I was informed that my order was for the 29th. After being on hold for an hour I was promised Id have my furniture Saturday night. No delivery, The Customer service is closed on Sunday, and the store does not take calls. I had to drive out to the Glendale store to cancel order, in the rain. I will NEVER recommend Bob's discount furniture. I ended up going to American Furniture Warehouse where I was treated splendidly and will have my furniture at 530 on 9/29.

We went to Bob's Furniture discount store 8/21, They didn't have on stock, said it would be delivered 9/19, We asked if they had any special discount for cash, they said, no we were okay with that, we paid in full and patiently waiting, got a text 9/17. Said the Furniture would be delivered, we were happy to finally get the furniture, well the next day I received a text. The delivery was being delayed to 9/26, we were done! Asked for a refund, well that was another delay and issue! After several calls and communication after 9 business days, we are now told have to drive across town to the store for refund, we will never go or recommend this store, what a ridiculous experience, we will use Ashley as always have in past years!!!

I purchased a couch and matching chair and ottoman. Something I had needed to do. I had been off work for 20+ months due to surgeries so spending this money wasn't a time I could afford to be spending it. But I had looked for what I wanted for a couple yrs and I was afraid if I waited, what I wanted wouldn't be available. I should have waited. 1st they slipped a so-called warranty on to my bill; I was not asked if I wanted it. They just put it on. Then a few days after delivery, I came home from a doctor's appointment to find 1 cushion partially torn up; my dog is older, knows better, and had never done this ever. Upon inspection, I discovered the seat cushion wasn't zipped closed.

I bought an Athens Power Reclining 75'' Console Loveseat with Power Headrest. I was sitting on the right side, next to the armrest. Within a few months the cushion was sinking down. I couldn't sit on it because I was getting a pain in my hip. I had to switch over to the other side. They sent a Technician out. He told me it is because the way the springs are put in. I told him they should tell the customers about that before they purchase it. He said then they would not be able to sell them.

I would NOT recommend Bob's Discount furniture. I purchased 2 comforter sets to see which one I liked better and matched my bedroom furniture. I got one 7 days before the other. I went to return and found out you Can't Return Anything unless it has a defect.... There is nothing when you check out in your cart Saying All sales Final, etc.... Have NEVER shopped at a store that will not take a return even if not used.... Stay away from this store....

⭐ 1 STAR — THINK TWICE BEFORE BUYING FROM BOB’S FURNITURE. Absolutely unacceptable. This has been the worst furniture-buying experience I have ever had. About 10 days ago, I went to Bob’s Furniture in Matthews, NC, and made a substantial purchase: 2 couches, an oversized chair and ottoman, and a dining room table and chair set. I also specifically paid for delivery and white-glove service. Then, after waiting 10 DAYS, Bob’s contacted me with some unbelievable news: they supposedly cannot deliver to my address.

⭐️☆☆☆☆ Beware of the Extended Warranty – Completely Useless. Do not waste your money on the extended warranty at Bob’s Discount Furniture. I purchased a brand-new leather recliner, and it recently stopped working. When I filed a claim, I was told that while the motor itself is covered, the button that activates it is not. Because of this technicality, they refused to fix it. I am now stuck with a piece of brand-new furniture that does not recline, despite having paid extra for a warranty. The warranty is a complete scam designed to avoid helping customers. Buy your furniture somewhere else.

I am writing to formally complain about a highly disappointing delivery experience involving my recent purchase of a new sofa and dining table set, which also included a paid service ($200) for the removal of my old sofa. When the delivery team arrived, they began dismantling and removing my existing sofa. However, after partially completing this process, they informed me that they would not take the old sofa and would also refuse to install the new sofa and dining table. Their reason was that they believed my old sofa contained bugs.

Absolutely the worst customer service in the entire company. Lied and multiple promises after we sat all day on a Friday for our furniture to be called from company at 9:00 pm. At night to say the delivery was not going to happen. Had to spend another day waiting for furniture a week later. What we were promised NEVER happened even though corporate can see notes written in the system. The supervisor at corporate on 9/4/2026 was the worst after we waited for close to 40 minutes to speak to a supervisor.

I purchased a 6 piece bedroom set from Bob’s July 12. My first delivery of everything was July 20. Several pieces arrived damaged. Bed was damaged during set up. Replacement deliveries were scheduled. Today was my 5th delivery replacement attempt. Every replacement delivery attempt arrived with damaged items. I have 2 replacement deliveries scheduled as of this review. I spent over $7k for very low quality products. I am extremely frustrated and disappointed with this company and their quality. They will not offer any type of discount or compensation but happily to continue to send replacement pieces.

The quality of the furniture is horrible. I have 3 holes and the furniture is not even 4 months old. I have been going back and forth with Bob's for 2 weeks. I got denied from Goof Proof Insurance and was told because it was in the 1 year warranty. I've been told by two Customer Service agents it will be replaced and that they would be here today. Funny thing they have no record of that conversation and now I'm dealing with Rep #3 who swears they will get this taken care of. VERY VERY VERY unprofessional and very BAD customer service.

We noticed that the quality has greatly decreased but decided to buy a sofa anyway last year. What a mistake! The front leg broke off because the wood splintered. I contacted them and they said there was nothing they could do. We could come in to purchase another one and they may be able to give us a discount. REALLY! My husband had to add a piece of wood so he could screw the flimsy leg back on. This ends our buying anything from Bob's.

The communication cost them the sale. They were too inconvenienced to go look in the truck for a box. It showed arrived at the store but the manager was not willing to take a few minutes to provide good customer service. Then when we said that we would like a refund the look on his face was pure confusion. Lack of leadership and care, avoid them.

I bought furniture for my summer Vrbo rentals. Here's a picture of a bed after less than 180 days of use. Service was great, delivery and setup great. Quality obviously after this horrible. Get the 5 year warranty. I didn't and now have no bed for renters coming in.

II purchased a bedroom set through Bob’s Furniture website on July 19, 2026, and scheduled White Glove delivery for August 8. Unfortunately, this turned into one of the worst delivery experiences I’ve had. The delivery team arrived around 8:48 AM. I had cleared everything from the bedroom except my old bed frame. I asked for about 10 minutes, and my son and I immediately moved it out. While we were doing that, the delivery team called customer service and reported that the room wasn’t ready. As soon as we finished moving the bed frame, they left, saying they had waited too long and would be delayed for their next customer. According to my door surveillance video, they were at my house for only 13 minutes total.

Sales was great getting my 10,000. But deliver & assembly was 100% horrible and I am still without my product assembled. While they've received multiple $1000 and yet paying!!!

The worst customer service ever. I regret buying from them.

Sales people are helpful and solicitous. Furniture is fair to poor quality, and Bob’s DOES NOT give refunds, so you’d better love what you buy. The painted wood legs on my sofa stained the carpet in my rental. Beware sales people that push extra and unnecessary warranty on you-you still can’t get your money back, and can only exchange one crappy piece of furniture for another.

Bob's has THE worst customer service of all-time here in Milwaukee. since purchasing my bed, I have had problem after problem with very little in the sense of resolution. I was forced to miss work and inconvenience others to accomodate a delivery that after waiting for hours (after a "you're next on the delivery list" call) that my products were never even on the truck for the day. Then after waiting extra days, I get a mattress that wasn't even what I ordered. Then I'm told it was an error by the sales associate to tell me that what I was promised, wasn't even available. Delivery driver offered me an "on the side" deal for cash and now when the adjustable base doesn't work, they have "technical difficulties" that won't allow them to assist me. What kind of racket is Bob's running?? I would DEFINITELY discourage anyone from spending with Bob's as this nightmare just doesn't seem to end!

Bought $1,000 kitchen table- salesman ordered wrong one (missing add on leaf). Waited 2 weeks for this. They show up, are instructed to leave table due to their error and will replace w correct table. Start swearing on my property, throwing the furniture back in the truck and leaving while being told to leave the furniture from the customer service on the phone. Fast forward take another day off work - patiently waiting almost 3 hours. They call to say they won't bring it in due to rain. Then the delivery men lie and say my floor is slippery (yet they are on camera and never get out of the truck) confirmed by Bob's.

We paid for the white glove delivery service for an adjustable king base and king Bob-o-pedic mattress. They arrived on the date and time they said they would, but when they took my existing mattress and box springs out and saw that our poster bed had a vertical support beam running from the head to the foot, the delivery/set up 2-person crew said they would not touch that and we would have to remove it. They took a picture of it, got someone on the phone and handed me the phone to talk to them. They told me I had 15 minutes to remove it or they'd have to leave without setting it up.

We made an over $7,700 purchase on 7/14/26 at the St. Peters, MO location. Mark was our guest experience specialist. He was knowledgeable and efficient. One of the very first questions that I asked Mark was if they offered haul away. That is what was going to be the deciding factor on if we went with Bob’s or w/ Ashley Furniture (we had found another bedroom set over there). Bob’s offered haul away for a fee, and we were happy to pay that and so we went with them. After we racked up our $7,733.61 bill, Mark read our order (including the haul away) back to us, item by item. Then as a second check his manager (male, dark hair, w/tattoos) did the exact same thing.

I opened the box to my dresser mirror and it was shattered. So, since I purchased a warranty I thought it would okay. NOT! They were unable to repair or replace the piece of furniture because of where I live. If you move where there isn't a Bob's Furniture near you, well you're S.O.L. So what good is my warranty they cannot do anything for me. Making a monthly payment on the insurance and you're stuck with the broken mirror. Now I will have to pay more to find someone to repair it. 😤😡😠

AM Vet 100% Disable and 82yrs old (**). The job was not done right (left 4 parts unbed Plus paid extra for WHITE GLOVE-250 plus good tip. And they S__ __K me

We purchased a couch and love seat and lots of furniture. Almost 12 thousand dollars worth. We also purchased a goof proof warranty. We have had the couch and love seat approx. 9 months and the leather is rubbing off. Contacted Bob's about the warranty and they said it was not covered. What a crock of BS. When we purchased it they assured us everything would be covered no matter what. (goof proof) it's very poor quality and we paid over 2 thousand dollars. I will NEVER shop at BOB's again. Their warranty is useless. I sent in pictures of the couch and love seat to them. They denied my claim. Please don't buy the warranty. They don't honor it!!!

I purchased a reclining sectional for 3,000 last April. Within 6 months, the charging stations stopped working. Now we're just over a year and one of the reclining chairs stopped working. I paid for the extended warranty, so fixing it is covered, however, they are telling me it will take 12 weeks at a minimum for a part to come in based on a video they asked that share showing my recliner stopped working. No one has come out to determine what the issue is or what actual part is needed and now, we must go 12 weeks without a functioning seat, at a minimum. When I called they said "mam, is is the process." Never will I ever purchase from here again and I discourage others to buy from them as well, just due the failing functionality and the poor service/experience after paying such a large amount of money.

Do Not buy here. I bought a kitchen table. It was missing the threads inside the legs. I bought a tv stand and the door was off and broken and scratched. I bought my daughter a bed. The head and footboard was cracked all the way through. The night stand the drawers would not open and it was cracked. Now this is in all one shipment. Not one item was good except the kitchen chairs. This happened today at 9:00 am and it’s 3:00 and not one person will get on the phone to help. The one was rude. Left on hold. Transferred to four different people in the chat then I’m told their system was down and couldn’t talk which was a low. They wouldn’t give me compensation for anything but an even swap almost three weeks from now.

0/10. Extremely disappointed. I've been a loyal Bob's customer for over 10 years, but after this experience, I'll never shop here again. I paid extra for White Glove Delivery for a stress-free experience, and instead I got the worst service. My delivery window was changed with almost no notice, and the driver arrived earlier than expected. My husband was outside, waved at the driver, the driver saw him but they ignored him and drove away. Then I was told I'd have to wait until the next delivery day because they couldn't come back... even though this was their mistake. Customer service just kept apologizing but refused to make it right. I requested a refund and will be taking my business elsewhere. Do yourself a favor and shop somewhere else unless you want your time wasted. Never again.

I will never buy from BOB'S Discount furniture again. I had my delivery set and ready to go. I had called because I wanted to see if I could add on the removal service as well but the representative told me I had to go in store. I advised I couldn’t get there and she had ended up cancelling my order. Total miscommunication. Anyhow I reset up delivery unfortunately for another 2 weeks out for most of my sectional this time since they now didn’t have the full sectional in. Day of I finally get a call 2 hours after delivery window for them to tell me the truck broke down and they would call with a new window. 5 1/2 hrs of waiting and I was finally able to talk to get in contact with someone who told me they could not deliver it, once again and I had to reschedule once again.

All went well until bed delivered with missing piece. Customer service dept -and store personnel could not have missing piece delivered for another week. Meanwhile no bed, only a mattress. Would not recommend Bob’s to any family or friends

I bought a very expensive bed from Bob's a couple of years ago. I unfortunately lost the support bracket that holds the mattress to the power base. I went to the store and met with Erin who assisted me. She ordered the part I thought I needed. Upon delivery, I realized it was not the correct part. I took it in and Erin met me at the door and remembered me and my situation. She advised she had spoken with her Manager, Noah, and had advised him of my situation after I ordered the part. I was absolutely shocked, pleased and very impressed, as they advised me the reason the part was wrong was because they stopped making that model of power base and the only solution to being able to use the power base and keep the mattress on was to get a new power base. THEY GAVE ME A NEW POWER BASE!!!! I cannot be more pleased! I will be filling my house with furniture from Bob's Discount Furniture. I cannot be more thankful to Erin and Noah!