Bob's Discount Furniture

I did speak to the Manager eventually regarding this comment and was told that they spoke with him and they can assure me that he is very sorry that he said that. I also asked for a phone number for a corporate office and was told to search on Google. I did and was re-routed to the local stores. I had selected a bedroom set, but another one had really caught my eye that was a little more expensive than I had anticipated, but was told by several different workers that they have a 90 days same as cash program. So, I opted to go through their program - Acceptance Now for the 90 days same as cash they offered.

I made regular payments the first two months and went into the store on May 17th (a full week before the 90 days was up) and was told to pay 300+ more than what should have been my remaining balance. I was told at this time that only 80% of my payments already made during that time was going towards my furniture payment. I have combed through my rental agreement looking for where it says that I would only be paying 80% of my total owed during that 90 day period and could find nothing explaining these additional charges!

The Sales Associate that was working with me could not explain nor even figure out the additional charges as well. This is clearly a ‘bait and switch’ tactic and extremely unfair to the unsuspecting consumer who trusts in an organization to know their companies policies and procedures. I strongly believe that I was misled on several levels during this purchase and will be certain to convey this message to anyone that I encounter that is looking to purchase furniture. Avoid Bob's Discount Furniture! I can assure you that I will never purchase another item from this chain and I strongly urge everyone to stay away from this and every Bob’s Discount Furniture Store. They are not upfront with their pricing and their Same as Cash policy, nor do they exhibit the least amount of courtesy or respect for their customers.

Today May 18, 2018 I went online to see my acct# which is with Wells Fargo Bank. I was in shock that on Tuesday after paying my monthly bill my acct# jumped from $679.00 to $1313.00 due to $632.00 of interest was added on to my acct. I had work double shifts to pay that acct# down so that I can keep my credit report looking good. My chest sunk into my stomach when I read the new statement. I immediately called Wells Fargo because I knew they made a mistake. The agent that talked to me started telling me about dates and different terms that I was not privy too and I began to be upset.

There was no resolution to this problem but to pay on May 18, 2018 $689.00 today. I don't have that money today so I have to take this in the tailpipe. We as consumer need to know that there are sharks out there like Bob's Discount who put on a pretty bow to suck you in and then leave out the critical part of their sale pitch to get you in debt. I am hurt. The commercials are cute and I for one fell into the trap. When I for you I call everybody to let them know that Bob's Furniture is on the up and up, but now I have to call my family and friends to let them know to be careful of the sharks, not to go to Bob's or to at least listen closely, just like a car salesman. They are about getting a sale and damn the customer. I still love my furniture from Bob's Furniture. I'm just paying an arm in a leg for it.

Ok, so at this point I’m frustrated but trying to keep my cool because I just want my bedroom furniture. So I take another day off of work so that I can get my delivery for the rest of my bedroom set. 2 days later and no one calls me or shows up like they promised. I call into customer service again, and they tell me they forgot to load the pieces into the truck AGAIN. The next delivery date is a week from now. Unbelievably terrible experience. DO NOT GO TO BOB’S. Beware. I wish I had read more reviews before purchasing. Between this website and others, there is overwhelmingly negative reviews. How this company is still in business is crazy. Extremely unprofessional customer service. Terrible terrible terrible experience at Bob’s rip-off furniture.

I PAY THOUSANDS of dollars to this trash bag of a company and pay for the extended Guardian warranty for what? This company will go down in shambles & like everyone else said it’s a gimmick. Not only did the sales rep mislead my husband & I into thinking Bob's is the best, we’ll it's not. They’re a big scam, and I would never deal with the nasty warranty agents again. After being on hold a ridiculous wait period, and being talked to like it was an inconvenience to them, other measures were taken. Warning for all to take these reviews into consideration before purchasing through them, or you’ll be on here next writing an infuriating story of your experience.

If the piece did not break accidentally, then it is a defect; if not a defect then it is an accident. This was not a case of a group of 5 year olds jumping on the bed, which would be negligent. Very upset with the support from Bob's, OH here's the kicker to all of this... Bob's tells me on the phone that I cannot even purchase the metal work (folding frame) for this sofa, which is less than 5 years old, and the only thing I can do is purchase a new sofa bed. I believe that that the TECH, who works for Bob's, knew that this would need to be a full replacement and therefore recommended to Bob's that they not back the warranty.

On Sunday April twenty second I spoke with Elvia to express my frustration. Her reply was that I would just have to wait for the part to come in. I asked about a replacement or at least a loaner sofa and again her reply was, "Sorry you going to have to wait" and that they don't give replacements or loaners. I asked to speak with a supervisor and after a few minutes on hold, Kebra comes on the phone. I again expressed my situation and frustration and that they should either replace the sofa or at least give me a loaner. Her reply was the same! "We don't do that" and, "Sorry, you're just going to have to wait for the part to come in and when it does, it will be shipped to your home." As I am writing this I am STILL sitting on a broken seat!!! Four months PLUS!!!

I have to schedule again and waited for the whole day for the guy to invert my bedroom set to the right place. As of my nightstand, they technician discovered that parts of the drawer was broken. I have to wait for at least a month for the parts to be mailed in my condo and then I have to call them again to scheduled for the repair. I am still waiting for the parts as of the moment and worst scenario, Bob's has no way of tracking when that parts will be delivered.

Regarding the return policy, I decided to exchange my mattress. They will exchange the mattress but not exchange the power base. I tried to switch from queen to king size because it is not comfortable for us. The problem is if I could not exchange the powerbase base to a king size, what will support my king size mattress if I exchange it? Damn damn policy. I contacted Bob's customer care and they stated that "ONCE THE PRODUCT IS DELIVERED YOU CAN NOT RETURNED IT OR EXCHANGED IT.'

My salesperson named is ** from Bob's Furniture located at 4825 Golf Road, Skokie Illinois 60077. After I bought all the furniture, ** does not give me a damn to help me with the situation. In fact, he is the one who talked me into buying this power-based board for the bed and told me that I can exchanged or returned this power-based for the bed if it is not good for me. Also, I tried to reach out with their manager but she laughed at me over the phone and feel so sorry about the situation but can't help me at all. I contacted the customer care and talked with their two supervisor, employee number ** and **, but they just brushed me off. They both stated that there is nothing they can do. The lesson of this experience BE CAREFUL ABOUT GOING TO BOB'S FURNITURE. They are very sneaky and tricky with their advertisement.

So here comes delivery day. I get a random phone call from their HQ (or whoever sets up delivery) out East asking me if I want to indeed cancel my delivery that day because that’s what was communicated to the delivery person. I was flabbergasted; no delivery person had contacted me and I thought my delivery was on schedule at that point. So then they were supposed to deliver in the late afternoon/early evening and I receive a phone call from the delivery person indicating they’re 10 minutes away (this is a little before 10 am)... Really? The delivery people were rude and condescending. I actually felt SHAME for returning my mattress.

After the mattress arrived, I realized something didn’t feel “right”. The design was correct, the label was correct, but the feel is completely different. This bed is even less comfortable than the previous bed and within minutes of laying on it, all I could think is “this one is not the one I tried in the showroom”. I have given this mattress a try and it’s NOT working out. The pain and discomfort I experience daily is awful... I can’t sleep at night because I can’t get comfortable. I have resorted to going to a chiropractor because of the problems this mattress and the previous mattress have caused. At this point, I can’t even sleep on said mattress and am sleeping on my couch.

I have called Bob’s to see what my options are and was blown away by what I heard. They informed me because I already exchanged once, the only thing they can do is have a technician come out and “inspect” it. Inspect what, exactly? Mattress comfort is very subjective. I don’t need a random human “reporting” what “should” be comfortable for me when they know absolutely nothing about me at all. To add to the agitation, I will have to wait an entire week for them to come out and then await this “report”.

To add insult to injury, remember what that good ‘ol sales person told me? Apparently not at all true... And had I wanted to return it, I would have only had THIRTY DAYS for the second mattress. That completely contradicts their website and the documents I was given at time of purchase. All I want is a solid night’s sleep. I spent at least $1000 on this mattress set and I can’t even use it because it’s causing so much pain and discomfort leading to a sleepless night. I haven’t slept well in at least 60 days. And I feel helpless and hopeless that this situation will be resolved any time soon.

Guardian told me to call Bob's. It should be manufacture warranty, so back again to Bob's, long story short they told me their position is they will not cover my claim. They sell me insurance, I pay for it, but won't cover my claim! I have no one else to escalate to, getting in touch with someone at Bob's and Guardian is very difficult. This whole experience is VERY DISAPPOINTING, and to think I recommended others to them, some of who bought furniture. Come on Bob's, do the right thing.

Also if anyone sat on the couch (in the reclined position or not) and leaned a bit over the arm rest side the couch would disconnect and tip to the side as if it would fall over as well as if someone leaned on the back of the couch it would also disconnect and tilt back. As humans with reflexes our bodies would react and not allow the full tilt over but a younger or small child will take the fall with the couch if unaware. I have young children. I've expressed this to My Bob's customer care several times and deemed the couches unsafe, they said... There's nothing they can do because the tech said they were up to standard because it's how My Bob's made them. Now how is that acceptable? How is that ok?

So after the Tech left I was on the phone with customer care (who doesn't really care) for over an hour with the Rep. who wasn't even saying much or giving me answers because she was waiting for someone to become available and tell her what to do over some chat line just to end up telling me there was nothing she can do. What a horrible experience. I won't ever purchase anything from them ever again. I will also be cancelling my My Bob's credit card. I will stick to Raymour & Flanigan and Ashley furniture in which they have better quality furniture and better customer service. I had also paid extra for the My Bob's goof proof warranty which is just a crock of ** and their way of getting more money out of you. It did nothing for me in this situation. Shame on you My Bob's Discount Furniture. I will also let all of my family and friends know not to shop at My Bob's!

Now Greg and I are friends because he never pressured me with sales tactics. He is there to help and enhance people's lives. Greg ** is a quality person and I am glad that our paths have crossed! Ok I am done. If you need anything for your home stop in and see Greg. Or just go in and say hi to him. He will be the one who looks like he just walked off the cover of a fashion magazine. Thank you.

Fine, 2 days later a driver comes and parks halfway down my driveway and I say, "The entrance is back here," and he yells at me, "I FIGURED AS MUCH!" Now he comes into my home and asks me where the couch is and I show him, he asked why I was returning it and I said it ripped! He says, "You're returning it because of this?" I reply, "Yes!" He then tells me, "Well that's ridiculous," and tells me karma is gonna get me for this and it will be worse for me next time! (AT THIS POINT I'M PISSED!)

He proceeds to dismantle the couch in my living room and turns to me and says, "Your floor is dirty. You need to clean that!" (YA THINK!) He proceeds to bring in the new couch hitting the roof of the staircase on the landing denting it, slams it into my support beam and railing and gashed it and then slammed the second piece into my doorframe of my outside door! He puts it together in my living room, tells me that they didn't want to give me a new couch that's why the other driver didn't give me the couch the first time around and it is too much work for them to bring it upstairs! That's why he said to you it's ripped! SO now I HAVE lost 2 days off of work because of this **!

He then leaves and leaves all the garbage in my driveway of what the new couch was wrapped in! My husband tells me I'm too nice and should have yelled at him but that gets you nowhere. I proceed to email and call Bob's and no response. I HAVE NEVER HAD BEEN TREATED SO POORLY BY A COMPANY! I will NEVER use you again or EVER refer you to ANYONE! THIS IS UNACCEPTABLE! I work in customer service and run a company full time. I would never speak to my customer paying or not like this! Shame on you!

2 weeks go by and nobody contacted me about replacing the furniture so I call the store, the store tells me they have no knowledge of anything and that they would “do me a favor” with a one-time full replacement for brand new furniture (which I had ordered to begin with). So a week later a new team comes and they open up boxes of furniture at the front door in the snow and those pieces were broken as well! I denied the order. Called back. They apologized and said they would come again... Second time they come they have the wrong set altogether and ask my boyfriend to climb in the back of their 27-foot box truck to open boxes with them to see which was the right furniture. They only had one nightstand that was right and told me it was taken out of someone’s house and wasn’t new.

I denied the order again and this time called up super angry, they assured me next delivery would go right. Third time they showed up, I had taken off work to ensure this went right and two guys come with MARKERS telling me they will color is where the dents and scratches were and try to fix it themselves!!! I told them to get out of my house. Called up Bob’s again to say, “Wtf is going on here!?” They contact the warehouse and call me back saying, “We’re sorry. We just can’t get this right and we would like to refund you for everything and return the furniture!” I was upset and disappointed but said ok...

So the delivery people come again a week later but only pick up 2 pieces of furniture, I said, “Why!?” They said they don’t actually work for BOB’S and they get their assignment from the warehouse and it was only to pick up two pieces so I called the store again and they told me not to worry let them take what they can and they will schedule another pick up...

Second time the guys come and again same story they only can pick up the bed and the nightstand! And third time another week later I get a text on my phone saying, “Unfortunately the pick up was canceled due to inclement weather,” and then to my surprise delivery team comes a day early to say they were getting ahead of the storm and were there to pick up the rest! I said, “Fine.” I was relieved as I already had bought new furniture and this stuff was now an eyesore in the way! So all the furniture is out of my house and now I’m calling about my refund and they say that they had to wait until all pieces were back in the warehouse...

I wait a week later and they said all pieces had been returned issued me a returned receipt via email but told me it would take 30 days to go back on my card. A month goes by and guess what? No refund! So I call my bank to complain about this fraud and then call Bob’s to ask again wtf is going on and they said, “Well we can’t do anything about it because you complained to your bank and now it’s being investigated.” So another month goes by and I get a letter from my bank THAT THEY SIDED WITH BOB’S AND I WOULD GET No REFUND! I called Bob’s again furious and they said the furniture was never returned! I called my bank again and submitted evidence of the return and the case was opened again and I’m still waiting 4 months still no refund... beware of this company. They are pure scam artists!

I have paid $500.00/month on a statement of $204.00/month and been charged a late fee every time! Are you Serious??? The bedroom we received had 2 broken drawers in the chest. Reps came and were unable to correct and another chest was sent...with the same broken drawers! My husband and I had to go to the Bob's where we purchased it...on New Year's Day no less...to get a slide assembly from another dresser that my husband installed himself. Then we get this BS about 2 days late when paying 2x the min due??? Nice furniture, HORRIBLE CS and WORST financing.

The protection plan states it covers accidental tears and stains and they have written it as normal wear and tear, my sofa isn’t even a year old yet and states it should be still under manufacturers warranty! I have purchased a bedroom set, sofa set and kitchen table and chairs in which 2 have protection plans which are useless! Just want you to spend extra money and don’t cover anything! I just wanted them to at least fix the tear or replace like they’re advertising! I will not be purchasing from them again!

That was in October 2017 and it is now April 2018 and we have still not received our refund!!! I have spoken with Lori many times and she promised to take care of it, but never did. Finally, the last time I spoke with her, she told me that corporate offices show that I took ownership of the dining room set, which she knows I did not, and they would not issue me a refund due to this glitch in paperwork.

I have contact corporate 6 times (via phone and email) and have never received any correspondence back. I am out approximately $1200 and cannot get the company to talk with me about this issue. I will be seeking legal counsel and hope to get my money back. Buyers beware, some of the items they show in their stores are not the items you will get and DO NOT take any verbal promises from them, get EVERYTHING in writing!!!

After an hour of the rep and manager treating me like I was slow and simple and lying to me, which I called the girl out on several times, then she told me the manager told her to tell me those lies, they still would not help me. I asked if I could be compensated for my inconvenience, the slats that I didn’t get and the extra time I had to take off of work. They told they couldn’t discuss compensation over the phone with me. WHAT??? Needless to say I ended going to Lowe’s and purchasing the slats just so my granddaughter could sleep in her newly remodeled bedroom that I paid over $800.00 for. I will never purchase from them again and I suggest you don’t either...