Bob's Discount Furniture

**, was my sales associate at BOB'S DISCOUNT FURNITURE, located at Great Northern Plaza 26350 Brookpark Road North Olmsted Oh 44070. ** answered all my questions and was very informational about the different pieces of furniture I was looking at. She was polite and very friendly. I definitely would recommend Bob's Furniture to my family and friends and I would HIGHLY recommend friends & family to **, she was the Best. Thank you ** for all your help.

Bob's Discount Store is perfect when "shopping on a budget", however they have great finds also. YOU MUST READ ALL THE SMALL PRINT. COMPARE AND RESEARCH THE QUALITY OF MATERIALS USED TO BUILD WHAT YOU'RE BUYING. This furniture is not going to last an entire lifetime but it can if you take care of it. I do not recommend their Goof Proof. It was way more of a hassle. I did have 2 different items at 2 different times that were recalled and I was able to choose brand new pieces. Every location and warehouse is different and so keep in mind that you will have different experiences. I like "The Pit". These items are at a huge discount and have to pick them up within 24 hours. Not a horrible place. Have a great day everyone!

Bought the Store Demo Mattress model from Bob's Discount Furniture in Vernon Hills, IL for a good price. However, I got duped into purchasing a brand new box spring/platform at FULL PRICE! So they DID NOT LOSE MONEY!??? Furthermore, their alleged FREE DELIVERY has a "Mileage Range" associated with it, and our apt fell a few miles OUTSIDE that Limit - plus they were NOT willing to negotiate + or - on the delivery fee. Overall, we spent ~3hrs in that Store and came away with the back of our Minivan FULL!???

I am 57 years old, the Bob's Hybrid King size mattress is the most supportive, most comfortable therapeutic mattress I’ve ever slept on. The price was half of what I would have paid for a name brand at a conventional mattress store. Quality all new material, hypoallergenic, no smell even when delivered new out of wrapper. I love the hybrid springs under memory foam, great support for my achy back.

I personally prefer Bob's Discount Furniture. Their Bob-o-pedic foam mattresses last about 10 years, and they come at a great price. I have tried other companies, like Jordan's and their mattresses don't hold up as well. Plus they are pretty pricey. I recommend going into a Bob's store, so you can physically check the quality of the furniture. If you're buying anything with drawers, ask for dovetail. They will hold up a lot better.

I would like to stress the disappointment I am having toward the purchase(s) I made through Bob's Discount Furniture. First I purchase a bedroom set. I was told at the time of purchase I would receive all items by no later than May 4th 2021. Then on April 8th I find out the bed is here, but I will not receive the rest of the order (chest and side tables) any sooner than June. Which is not what I was told at the time of purchase. But then later after placing that order, I go back and place a second order for a sectional. I am being told I can come pick up the half of the sectional, but the other half will not be here until June 2021.

We purchased a mattress and were under the like it or exchange it time frame. We went into the store, got approval for the exchange, picked out a new mattress which was in stock and set up the delivery date. The first time we were told the mattress was not on the truck - my husband took a day off from work for a non - delivery, 2nd time same thing, third, 4th,etc.... same thing. No one in customer service will help, store manager has no answers so we have no new mattress. Their customer service doesn’t communicate with store/customer/delivery and has made this whole experience awful. No stars as we continue to be told it is in stock but have not had a delivery.

We have ordered our dining room table, bed, and our sectional couch from Bob's and they were delivered at a reasonable time, with great customer service and the products upheld well between multiple moves. However this was all pre-COVID. We had ordered another couch, two seat reclining couch, during the pandemic (Nov 2020). We have been trying to give as much leeway and understanding as possible, but this is getting ridiculous. We had half of the couch delivered to us, because half of the couch was broken during the delivery... Fine things happen.

I bought bunch of living room furniture including two end tables from Bob's discount furniture in Massachusetts. The drawer of the end table broke one day. Since I have the Goof (Guardian) protection plan, I filed a claim with them and send pictures of the broken furniture. Initially, I was told that this damage is covered under my plan and will be repaired. To my surprise, they denied the claim after few days stating this type of damage is not covered, and I was asked to contact Bob's Discount furniture customer care as they should be able to repair or replace it as it's a manufacturing defect.

Purchased a couch and loveseat from Bob’s. They had to replace the loveseat within the first few weeks then they had to repair the sofa arm because of faulty framework, it collapsed in. After 14 months (2 months after the warranty expired) the sofa began to fall apart piece by piece. Had to pay to repair it myself and discovered that they used staples to attach the frame together but the boards aren’t long enough so they slowly came apart causing the entire frame to become unstable. Boards came apart and ripped through the fabric of the sofa itself. I approached Bob’s about it and their only response is that it’s outside the warranty period, so there’s nothing they can do. True it was outside the warranty but the defective sofa is the same sofa that had the arm replaced because of faulty work. Originally I didn’t want to use Bob’s and I should have gone with my gut because this was the worst decision I ever made.