Bob's Discount Furniture Reviews

I purchased a 6 piece bedroom set from Bob’s July 12. My first delivery of everything was July 20. Several pieces arrived damaged. Bed was damaged during set up. Replacement deliveries were scheduled. Today was my 5th delivery replacement attempt. Every replacement delivery attempt arrived with damaged items. I have 2 replacement deliveries scheduled as of this review. I spent over $7k for very low quality products. I am extremely frustrated and disappointed with this company and their quality. They will not offer any type of discount or compensation but happily to continue to send replacement pieces.

The quality of the furniture is horrible. I have 3 holes and the furniture is not even 4 months old. I have been going back and forth with Bob's for 2 weeks. I got denied from Goof Proof Insurance and was told because it was in the 1 year warranty. I've been told by two Customer Service agents it will be replaced and that they would be here today. Funny thing they have no record of that conversation and now I'm dealing with Rep #3 who swears they will get this taken care of. VERY VERY VERY unprofessional and very BAD customer service.

We noticed that the quality has greatly decreased but decided to buy a sofa anyway last year. What a mistake! The front leg broke off because the wood splintered. I contacted them and they said there was nothing they could do. We could come in to purchase another one and they may be able to give us a discount. REALLY! My husband had to add a piece of wood so he could screw the flimsy leg back on. This ends our buying anything from Bob's.

The communication cost them the sale. They were too inconvenienced to go look in the truck for a box. It showed arrived at the store but the manager was not willing to take a few minutes to provide good customer service. Then when we said that we would like a refund the look on his face was pure confusion. Lack of leadership and care, avoid them.

I bought furniture for my summer Vrbo rentals. Here's a picture of a bed after less than 180 days of use. Service was great, delivery and setup great. Quality obviously after this horrible. Get the 5 year warranty. I didn't and now have no bed for renters coming in.

II purchased a bedroom set through Bob’s Furniture website on July 19, 2026, and scheduled White Glove delivery for August 8. Unfortunately, this turned into one of the worst delivery experiences I’ve had. The delivery team arrived around 8:48 AM. I had cleared everything from the bedroom except my old bed frame. I asked for about 10 minutes, and my son and I immediately moved it out. While we were doing that, the delivery team called customer service and reported that the room wasn’t ready. As soon as we finished moving the bed frame, they left, saying they had waited too long and would be delayed for their next customer. According to my door surveillance video, they were at my house for only 13 minutes total.

Sales was great getting my 10,000. But deliver & assembly was 100% horrible and I am still without my product assembled. While they've received multiple $1000 and yet paying!!!

The worst customer service ever. I regret buying from them.

Sales people are helpful and solicitous. Furniture is fair to poor quality, and Bob’s DOES NOT give refunds, so you’d better love what you buy. The painted wood legs on my sofa stained the carpet in my rental. Beware sales people that push extra and unnecessary warranty on you-you still can’t get your money back, and can only exchange one crappy piece of furniture for another.

Bob's has THE worst customer service of all-time here in Milwaukee. since purchasing my bed, I have had problem after problem with very little in the sense of resolution. I was forced to miss work and inconvenience others to accomodate a delivery that after waiting for hours (after a "you're next on the delivery list" call) that my products were never even on the truck for the day. Then after waiting extra days, I get a mattress that wasn't even what I ordered. Then I'm told it was an error by the sales associate to tell me that what I was promised, wasn't even available. Delivery driver offered me an "on the side" deal for cash and now when the adjustable base doesn't work, they have "technical difficulties" that won't allow them to assist me. What kind of racket is Bob's running?? I would DEFINITELY discourage anyone from spending with Bob's as this nightmare just doesn't seem to end!

Bought $1,000 kitchen table- salesman ordered wrong one (missing add on leaf). Waited 2 weeks for this. They show up, are instructed to leave table due to their error and will replace w correct table. Start swearing on my property, throwing the furniture back in the truck and leaving while being told to leave the furniture from the customer service on the phone. Fast forward take another day off work - patiently waiting almost 3 hours. They call to say they won't bring it in due to rain. Then the delivery men lie and say my floor is slippery (yet they are on camera and never get out of the truck) confirmed by Bob's.

We paid for the white glove delivery service for an adjustable king base and king Bob-o-pedic mattress. They arrived on the date and time they said they would, but when they took my existing mattress and box springs out and saw that our poster bed had a vertical support beam running from the head to the foot, the delivery/set up 2-person crew said they would not touch that and we would have to remove it. They took a picture of it, got someone on the phone and handed me the phone to talk to them. They told me I had 15 minutes to remove it or they'd have to leave without setting it up.

We made an over $7,700 purchase on 7/14/26 at the St. Peters, MO location. Mark was our guest experience specialist. He was knowledgeable and efficient. One of the very first questions that I asked Mark was if they offered haul away. That is what was going to be the deciding factor on if we went with Bob’s or w/ Ashley Furniture (we had found another bedroom set over there). Bob’s offered haul away for a fee, and we were happy to pay that and so we went with them. After we racked up our $7,733.61 bill, Mark read our order (including the haul away) back to us, item by item. Then as a second check his manager (male, dark hair, w/tattoos) did the exact same thing.

I opened the box to my dresser mirror and it was shattered. So, since I purchased a warranty I thought it would okay. NOT! They were unable to repair or replace the piece of furniture because of where I live. If you move where there isn't a Bob's Furniture near you, well you're S.O.L. So what good is my warranty they cannot do anything for me. Making a monthly payment on the insurance and you're stuck with the broken mirror. Now I will have to pay more to find someone to repair it. 😤😡😠

AM Vet 100% Disable and 82yrs old (**). The job was not done right (left 4 parts unbed Plus paid extra for WHITE GLOVE-250 plus good tip. And they S__ __K me

We purchased a couch and love seat and lots of furniture. Almost 12 thousand dollars worth. We also purchased a goof proof warranty. We have had the couch and love seat approx. 9 months and the leather is rubbing off. Contacted Bob's about the warranty and they said it was not covered. What a crock of BS. When we purchased it they assured us everything would be covered no matter what. (goof proof) it's very poor quality and we paid over 2 thousand dollars. I will NEVER shop at BOB's again. Their warranty is useless. I sent in pictures of the couch and love seat to them. They denied my claim. Please don't buy the warranty. They don't honor it!!!

I purchased a reclining sectional for 3,000 last April. Within 6 months, the charging stations stopped working. Now we're just over a year and one of the reclining chairs stopped working. I paid for the extended warranty, so fixing it is covered, however, they are telling me it will take 12 weeks at a minimum for a part to come in based on a video they asked that share showing my recliner stopped working. No one has come out to determine what the issue is or what actual part is needed and now, we must go 12 weeks without a functioning seat, at a minimum. When I called they said "mam, is is the process." Never will I ever purchase from here again and I discourage others to buy from them as well, just due the failing functionality and the poor service/experience after paying such a large amount of money.

Do Not buy here. I bought a kitchen table. It was missing the threads inside the legs. I bought a tv stand and the door was off and broken and scratched. I bought my daughter a bed. The head and footboard was cracked all the way through. The night stand the drawers would not open and it was cracked. Now this is in all one shipment. Not one item was good except the kitchen chairs. This happened today at 9:00 am and it’s 3:00 and not one person will get on the phone to help. The one was rude. Left on hold. Transferred to four different people in the chat then I’m told their system was down and couldn’t talk which was a low. They wouldn’t give me compensation for anything but an even swap almost three weeks from now.

0/10. Extremely disappointed. I've been a loyal Bob's customer for over 10 years, but after this experience, I'll never shop here again. I paid extra for White Glove Delivery for a stress-free experience, and instead I got the worst service. My delivery window was changed with almost no notice, and the driver arrived earlier than expected. My husband was outside, waved at the driver, the driver saw him but they ignored him and drove away. Then I was told I'd have to wait until the next delivery day because they couldn't come back... even though this was their mistake. Customer service just kept apologizing but refused to make it right. I requested a refund and will be taking my business elsewhere. Do yourself a favor and shop somewhere else unless you want your time wasted. Never again.

I will never buy from BOB'S Discount furniture again. I had my delivery set and ready to go. I had called because I wanted to see if I could add on the removal service as well but the representative told me I had to go in store. I advised I couldn’t get there and she had ended up cancelling my order. Total miscommunication. Anyhow I reset up delivery unfortunately for another 2 weeks out for most of my sectional this time since they now didn’t have the full sectional in. Day of I finally get a call 2 hours after delivery window for them to tell me the truck broke down and they would call with a new window. 5 1/2 hrs of waiting and I was finally able to talk to get in contact with someone who told me they could not deliver it, once again and I had to reschedule once again.

All went well until bed delivered with missing piece. Customer service dept -and store personnel could not have missing piece delivered for another week. Meanwhile no bed, only a mattress. Would not recommend Bob’s to any family or friends

I bought a very expensive bed from Bob's a couple of years ago. I unfortunately lost the support bracket that holds the mattress to the power base. I went to the store and met with Erin who assisted me. She ordered the part I thought I needed. Upon delivery, I realized it was not the correct part. I took it in and Erin met me at the door and remembered me and my situation. She advised she had spoken with her Manager, Noah, and had advised him of my situation after I ordered the part. I was absolutely shocked, pleased and very impressed, as they advised me the reason the part was wrong was because they stopped making that model of power base and the only solution to being able to use the power base and keep the mattress on was to get a new power base. THEY GAVE ME A NEW POWER BASE!!!! I cannot be more pleased! I will be filling my house with furniture from Bob's Discount Furniture. I cannot be more thankful to Erin and Noah!

Wife and I went to Bob's to purchase an adjustable bed, after spending 45 minutes trying several different mattresses we decided we which one to get, we had to wait for them to get a price together, then it seems their computers were acting up so we told them to email and call with everything once they figured it out. A couple of hours later I called and after being on hold for 10 minutes I hung up and called back, another 5 minute hold the sales person we were dealing with came on and told us the mattress we wanted was on backorder for 3 to 4 months, and they couldn't have informed us of that. Terrible customer service, sales people and floor managers are in need of some serious training. Went elsewhere to make our purchase!

We purchased a dining room table and two power reclining sofas from Bob's Furniture. Within approximately 12–16 months of ownership, every major piece required warranty service. That alone was extremely disappointing for furniture that should have lasted many years. What made the experience even worse was the warranty process. Instead of repairing the furniture or replacing worn or defective parts, Bob's solution was to issue store vouchers. Those vouchers don't make you whole—you still have to pay sales tax again, pay another delivery fee, and you're pressured to purchase another warranty. In other words, you end up spending even more money to replace furniture that failed far sooner than it should have. In our case, the warranty felt more like a sales tool than a service plan. We expected repairs or replacement parts, not a coupon that required us to spend hundreds more dollars.

DO NOT SHOP HERE!!!! They are thieves. They charged my Bob's Wells Fargo account for $545 for an item I paid for in January. When you call, the ** who answer the telephone say they can not see your account. Really? I asked to speak with a Manager. USELESS! The same women came back on the telephone and could see my order from January all of a sudden. And of course she resolved nothing! STAY FAR FAR AWAY FROM BOB'S!!!!

Sales department online and In Store is professional and overall good service. Keep in mind I’m sure they work on commission. Managers are helpful and knowledgeable as well. BUT CUSTOMER SERVICE is AWFUL, HORRIBLE, and most of the time FRUSTRATING. Complete lack of follow through with verifying orders via email and providing false information.

Poor quality furniture and extended warranty. I purchased a reclining sofa and recliner 2 years ago and it is already wearing out on the headrest of the sofa. Sofa worn out in 2 years?? I purchased a 5-year warranty from Bob's Discount Furniture through the warranty company Guardian Protection. They claim that wear and tear and worn-out leather is not covered under warranty. Then what is the extended warranty for? Very disappointed with Bob's Discount Furniture and will never purchase from them or recommend them.

Ordered a sectional couch got delivered 4 days ago. Driver said he was missing 1 box and it would be delivered later the same night. Called today and asked about my missing piece and they had the nerve to hang up on me. So as of now I don’t know if I’m going to receive my package. I definitely will be contacting my lawyer.

Dealing with the goof proof has been a nightmare. They refuse to cover items that should be covered and say it classified under misuse.

My son ordered furniture from Bob's. It took nine weeks to schedule a delivery. We were told by the salesman that "the desk would need to have the legs put on." I took that as minimal assembly. When they delivered the furniture in a box, I was shocked. My son paid over $850 for a desk and small matching bureau and wasn't expecting full assembly. I told the delivery person I wasn't happy about this.

I went there and spent 3 to 4 hours on May 23rd. My wife and I have just gotten our new place and needed to furnish an entire home worth of furniture. After all this talking when we go to pay we are told that most items will take 4 to 6 weeks to deliver. I was like "why waste my time then". I ask for a floor sample dining room to be delivered and was told oh no it takes 6 weeks to get that in and customers would not be able to see one. But they expected me to wait 6 weeks for delivery. I bought the bedroom set because me and my wife like it and it will deliver next week. But we went to Raymour and Flanigan and are in and out in 45 minutes and are getting the rest of our furniture in 3 days. Avoid Bob's!

I purchased 2 king size beds in 2024. The mattresses are hard and it hurts my body every time I get out the bed and it's been 2 years. When they came to deliver my night stand and beds the delivery men who did not speak or understand english broke my TV and I was never compensated for it. Angela (I forget her last name) tried to say I broke my own TV.

Store is great. Delivery team was great. Getting my stuff delivered...nightmare fuel, 48 hours before my delivery (11th) they sent me a confirmation email.... Then canceled my delivery for the 13th because they needed to verify my identity...again as they already did it in store and according to customer support the ONLY way to verify my identity was to drive to a Bob's store which is 2 hours from me. The store manager got that reversed without me having to drive down and was told they got it back on the schedule for the 13th. Next morning (12th) they canceled my delivery again and rescheduled it for JUNE 10th. Had to spend all day on the 12th getting them to fix it.. By 2pm they had it fixed.... By 3pm, guesses anyone, they canceled again. Spent the rest of the day trying to get it fixed and at the end the best I got was "we will see."

I purchased a complete bedroom set. The customer services is awful, rude. The sales person didn't add the men's chest, therefore that came in a month later. The foot head of the bed was damaged and I haven't received my replacement, because the drivers cant find my apartment, but they have been to my apartment 3 times. One was to delivery my mom's recliner which broke the same day. They don't wait the 15 minutes. They were to credit me 100$ I still haven't seen the credit and it's been 2 billing cycle. I ordered some lamps in March. They will be here on 8/14/26. My coworkers bedroom and sofas were damaged by the drivers. They don't care about their customers/I will not be going there anymore after 25 years of me given them my business. They don't value their customer. I give them a ZERO.

Bob's is a spectacular furniture store. The prices are much below the competition and salespeople are helpful.

I purchased the Goof Proof Protection package. Bob's Furniture hires out to a 3rd party, however, the people I try and deal with are nonexistent. I have a claim filed and cannot get a response or an answer on my claim. I'm disappointed that Bob's Furniture does not check out these companies before handing over their business. IT'S A SCAM! Not a happy customer.

I’m honestly very disappointed with my experience with Bob’s Furniture, especially when it comes to their warranty coverage. When I purchased my couch, I also paid extra for the protection plan thinking it would actually help in situations like stains and everyday use. I have a two-year-old at home, so spills and messes are normal, and that’s exactly why I agreed to the coverage in the first place.

I have had the worst experience with Bob's Furniture ever. I made a large purchase in March with my own money. One of the pieces I ordered did not fit so it was returned with the assumption that I would be refunded my money. Bob's made a decision to add my refund to a Fortiva account that had nothing to do with my personal funds. It is April, I still do not have my refund. The accounting department called themselves satisfying me by writing off the financing to Fortiva and giving me a zero balance on that account. I am still trying to figure out how a company can get away with adding my money to a nonexistent account and make the choice not to refund my money.

The products we purchased (mattress and adjustable base) are 5 Stars. But the sales team is not well educated on the Financing protocols. We specifically asked if we could pay off our balance later the next week with our credit card if we financed through Bob’s partner Wells Fargo, and we were told “Yes!”. This is not the case and not true at all and once you’ve committed, you’re stuck within the WF Financial terms. Payments can only be made from a bank account transfer (electronic or check), and not from a Credit Card. We called the store and spoke with our Sales representative, He said he’d speak with his manager and have her call us back. We called again a couple days later after we’d not received the promised callback. Bob’s failed to return our calls to follow up on this issue.

The guys that came in today were very professional and did an job.