Bob's Discount Furniture

I personally prefer Bob's Discount Furniture. Their Bob-o-pedic foam mattresses last about 10 years, and they come at a great price. I have tried other companies, like Jordan's and their mattresses don't hold up as well. Plus they are pretty pricey. I recommend going into a Bob's store, so you can physically check the quality of the furniture. If you're buying anything with drawers, ask for dovetail. They will hold up a lot better.

This Bob-o-pedic from Bob's Discount Furniture is a hybrid mattress that I regard as one of the most comfortable mattresses I have ever owned! It has a 10 year warranty and I got a mattress cover that helps me not void the warranty which guarantees Excellent purchase replacement if anything goes wrong..

We bought a leather sofa with a power recliner feature at each end. It was a very good price for an Italian leather sofa with the recliner feature. The salesman was very knowledgeable about the products, and helpful without being pushy.

I purchased a sofa and a single seat big chair from Bob’s Furniture store 2 yrs ago. I also purchased a 5 yr insurance plan for my items. One wk after I got my furniture there was a problem with my sofa.. I called the store and someone came out the very next day.. Examined the sofa and determined that it needed to be replaced... No questions asked. All pieces are still standing strong. Bob’s furniture has proven to be durable and very affordable especially if you have young children in the home and you really don’t want to spend too much.

I ordered my furniture online, but have also been to the Monroeville, PA store. The staff is very friendly. The delivery staff was fantastic. I only had an issue with scheduling my delivery. I wish the logistics team and the website was more transparent. I wish they would just tell consumers to set the day aside as the time you select, the time they change it to and the actual delivery time are all different.

THE WORST CUSTOMER SERVICE AND ESTABLISHMENT! Bought “Calvin” sofa for my new home and was a terrible sofa. Within 30 days you could clearly see a malfunction with the sofa cushions and peeling of the material. Took 3 months just to begin an claim and have a technician come out to take pictures of the furniture. Was given a refund and told this happens in this line of furniture I purchased. They also stated that this exchange for a new sofa of my choice has to be done in store not over the phone or online during covid19. Now that stores are pending back up I have tried calling customer service and making an appointment for my location. You will be on phone for over an hour to speak to someone and they CAN NEVER transfer you to the right department, you must call back.

I purchased furniture in excess of $10,000 at Bob's Furniture. Before I was willing to spend that much money, I was assured that if you get the furniture in your house and it doesn't fit, or look right to me I could return it with a full refund or simply get something else without a hassle. That was the first lie! The second assurance was that if there was any problems and/or defects they would have someone to come repair it and if it's not repairable Bob's furniture would replace it with new. That was the second lie! They continued to explain that their friendly, customer service will rectify any situations that arise. That was the third lie!

I was at first, very happy with my furniture. Then once the furniture arrived and I needed to report damages, that is where the problems began. One of the representative saids one thing and another saids something different. Now I requested a refund on the Goof Proof. I have not received it yet. A lot of misinformation on when the refund would be returned. When I followed up, as I still hadn't received it. I have been getting a lot of run around. I am very frustrated and disappointed with Bob's Furniture Co. This is very unprofessional. I have so much more I could say, but I am at this point, just want my refund. It has been now since April 22, still no refund.

Steve P. 05/08/20. Broken bed frame on an $800 bed that is less than two years old. I have been disappointed with Bob’s Furniture... The first problem was with a kitchen table whose chairs just don’t want to stay assembled, and now with this bed purchase — as the rail at the headboard has broken away from the frame. The bed is less than two years old, and the break happened when I was simply lying down. Sure this bed looks great and in the store seemed like a strong and sturdy bed, but it doesn’t hold up for the price that was paid for it. Seems like the light pine wood they use is just too light and fragile to stand the test of time, and no I’m not a big guy. Tried to go through the extended warranty and this was their response...