Bob's Discount Furniture Reviews

Do Not buy here. I bought a kitchen table. It was missing the threads inside the legs. I bought a tv stand and the door was off and broken and scratched. I bought my daughter a bed. The head and footboard was cracked all the way through. The night stand the drawers would not open and it was cracked. Now this is in all one shipment. Not one item was good except the kitchen chairs. This happened today at 9:00 am and it’s 3:00 and not one person will get on the phone to help. The one was rude. Left on hold. Transferred to four different people in the chat then I’m told their system was down and couldn’t talk which was a low. They wouldn’t give me compensation for anything but an even swap almost three weeks from now.

0/10. Extremely disappointed. I've been a loyal Bob's customer for over 10 years, but after this experience, I'll never shop here again. I paid extra for White Glove Delivery for a stress-free experience, and instead I got the worst service. My delivery window was changed with almost no notice, and the driver arrived earlier than expected. My husband was outside, waved at the driver, the driver saw him but they ignored him and drove away. Then I was told I'd have to wait until the next delivery day because they couldn't come back... even though this was their mistake. Customer service just kept apologizing but refused to make it right. I requested a refund and will be taking my business elsewhere. Do yourself a favor and shop somewhere else unless you want your time wasted. Never again.

I will never buy from BOB'S Discount furniture again. I had my delivery set and ready to go. I had called because I wanted to see if I could add on the removal service as well but the representative told me I had to go in store. I advised I couldn’t get there and she had ended up cancelling my order. Total miscommunication. Anyhow I reset up delivery unfortunately for another 2 weeks out for most of my sectional this time since they now didn’t have the full sectional in. Day of I finally get a call 2 hours after delivery window for them to tell me the truck broke down and they would call with a new window. 5 1/2 hrs of waiting and I was finally able to talk to get in contact with someone who told me they could not deliver it, once again and I had to reschedule once again.

All went well until bed delivered with missing piece. Customer service dept -and store personnel could not have missing piece delivered for another week. Meanwhile no bed, only a mattress. Would not recommend Bob’s to any family or friends

I bought a very expensive bed from Bob's a couple of years ago. I unfortunately lost the support bracket that holds the mattress to the power base. I went to the store and met with Erin who assisted me. She ordered the part I thought I needed. Upon delivery, I realized it was not the correct part. I took it in and Erin met me at the door and remembered me and my situation. She advised she had spoken with her Manager, Noah, and had advised him of my situation after I ordered the part. I was absolutely shocked, pleased and very impressed, as they advised me the reason the part was wrong was because they stopped making that model of power base and the only solution to being able to use the power base and keep the mattress on was to get a new power base. THEY GAVE ME A NEW POWER BASE!!!! I cannot be more pleased! I will be filling my house with furniture from Bob's Discount Furniture. I cannot be more thankful to Erin and Noah!

Wife and I went to Bob's to purchase an adjustable bed, after spending 45 minutes trying several different mattresses we decided we which one to get, we had to wait for them to get a price together, then it seems their computers were acting up so we told them to email and call with everything once they figured it out. A couple of hours later I called and after being on hold for 10 minutes I hung up and called back, another 5 minute hold the sales person we were dealing with came on and told us the mattress we wanted was on backorder for 3 to 4 months, and they couldn't have informed us of that. Terrible customer service, sales people and floor managers are in need of some serious training. Went elsewhere to make our purchase!

We purchased a dining room table and two power reclining sofas from Bob's Furniture. Within approximately 12–16 months of ownership, every major piece required warranty service. That alone was extremely disappointing for furniture that should have lasted many years. What made the experience even worse was the warranty process. Instead of repairing the furniture or replacing worn or defective parts, Bob's solution was to issue store vouchers. Those vouchers don't make you whole—you still have to pay sales tax again, pay another delivery fee, and you're pressured to purchase another warranty. In other words, you end up spending even more money to replace furniture that failed far sooner than it should have. In our case, the warranty felt more like a sales tool than a service plan. We expected repairs or replacement parts, not a coupon that required us to spend hundreds more dollars.

DO NOT SHOP HERE!!!! They are thieves. They charged my Bob's Wells Fargo account for $545 for an item I paid for in January. When you call, the ** who answer the telephone say they can not see your account. Really? I asked to speak with a Manager. USELESS! The same women came back on the telephone and could see my order from January all of a sudden. And of course she resolved nothing! STAY FAR FAR AWAY FROM BOB'S!!!!

Sales department online and In Store is professional and overall good service. Keep in mind I’m sure they work on commission. Managers are helpful and knowledgeable as well. BUT CUSTOMER SERVICE is AWFUL, HORRIBLE, and most of the time FRUSTRATING. Complete lack of follow through with verifying orders via email and providing false information.

Poor quality furniture and extended warranty. I purchased a reclining sofa and recliner 2 years ago and it is already wearing out on the headrest of the sofa. Sofa worn out in 2 years?? I purchased a 5-year warranty from Bob's Discount Furniture through the warranty company Guardian Protection. They claim that wear and tear and worn-out leather is not covered under warranty. Then what is the extended warranty for? Very disappointed with Bob's Discount Furniture and will never purchase from them or recommend them.

Ordered a sectional couch got delivered 4 days ago. Driver said he was missing 1 box and it would be delivered later the same night. Called today and asked about my missing piece and they had the nerve to hang up on me. So as of now I don’t know if I’m going to receive my package. I definitely will be contacting my lawyer.

Dealing with the goof proof has been a nightmare. They refuse to cover items that should be covered and say it classified under misuse.

My son ordered furniture from Bob's. It took nine weeks to schedule a delivery. We were told by the salesman that "the desk would need to have the legs put on." I took that as minimal assembly. When they delivered the furniture in a box, I was shocked. My son paid over $850 for a desk and small matching bureau and wasn't expecting full assembly. I told the delivery person I wasn't happy about this.

I went there and spent 3 to 4 hours on May 23rd. My wife and I have just gotten our new place and needed to furnish an entire home worth of furniture. After all this talking when we go to pay we are told that most items will take 4 to 6 weeks to deliver. I was like "why waste my time then". I ask for a floor sample dining room to be delivered and was told oh no it takes 6 weeks to get that in and customers would not be able to see one. But they expected me to wait 6 weeks for delivery. I bought the bedroom set because me and my wife like it and it will deliver next week. But we went to Raymour and Flanigan and are in and out in 45 minutes and are getting the rest of our furniture in 3 days. Avoid Bob's!

I purchased 2 king size beds in 2024. The mattresses are hard and it hurts my body every time I get out the bed and it's been 2 years. When they came to deliver my night stand and beds the delivery men who did not speak or understand english broke my TV and I was never compensated for it. Angela (I forget her last name) tried to say I broke my own TV.

Store is great. Delivery team was great. Getting my stuff delivered...nightmare fuel, 48 hours before my delivery (11th) they sent me a confirmation email.... Then canceled my delivery for the 13th because they needed to verify my identity...again as they already did it in store and according to customer support the ONLY way to verify my identity was to drive to a Bob's store which is 2 hours from me. The store manager got that reversed without me having to drive down and was told they got it back on the schedule for the 13th. Next morning (12th) they canceled my delivery again and rescheduled it for JUNE 10th. Had to spend all day on the 12th getting them to fix it.. By 2pm they had it fixed.... By 3pm, guesses anyone, they canceled again. Spent the rest of the day trying to get it fixed and at the end the best I got was "we will see."

I purchased a complete bedroom set. The customer services is awful, rude. The sales person didn't add the men's chest, therefore that came in a month later. The foot head of the bed was damaged and I haven't received my replacement, because the drivers cant find my apartment, but they have been to my apartment 3 times. One was to delivery my mom's recliner which broke the same day. They don't wait the 15 minutes. They were to credit me 100$ I still haven't seen the credit and it's been 2 billing cycle. I ordered some lamps in March. They will be here on 8/14/26. My coworkers bedroom and sofas were damaged by the drivers. They don't care about their customers/I will not be going there anymore after 25 years of me given them my business. They don't value their customer. I give them a ZERO.

Bob's is a spectacular furniture store. The prices are much below the competition and salespeople are helpful.

I purchased the Goof Proof Protection package. Bob's Furniture hires out to a 3rd party, however, the people I try and deal with are nonexistent. I have a claim filed and cannot get a response or an answer on my claim. I'm disappointed that Bob's Furniture does not check out these companies before handing over their business. IT'S A SCAM! Not a happy customer.

I’m honestly very disappointed with my experience with Bob’s Furniture, especially when it comes to their warranty coverage. When I purchased my couch, I also paid extra for the protection plan thinking it would actually help in situations like stains and everyday use. I have a two-year-old at home, so spills and messes are normal, and that’s exactly why I agreed to the coverage in the first place.

I have had the worst experience with Bob's Furniture ever. I made a large purchase in March with my own money. One of the pieces I ordered did not fit so it was returned with the assumption that I would be refunded my money. Bob's made a decision to add my refund to a Fortiva account that had nothing to do with my personal funds. It is April, I still do not have my refund. The accounting department called themselves satisfying me by writing off the financing to Fortiva and giving me a zero balance on that account. I am still trying to figure out how a company can get away with adding my money to a nonexistent account and make the choice not to refund my money.

The products we purchased (mattress and adjustable base) are 5 Stars. But the sales team is not well educated on the Financing protocols. We specifically asked if we could pay off our balance later the next week with our credit card if we financed through Bob’s partner Wells Fargo, and we were told “Yes!”. This is not the case and not true at all and once you’ve committed, you’re stuck within the WF Financial terms. Payments can only be made from a bank account transfer (electronic or check), and not from a Credit Card. We called the store and spoke with our Sales representative, He said he’d speak with his manager and have her call us back. We called again a couple days later after we’d not received the promised callback. Bob’s failed to return our calls to follow up on this issue.

The guys that came in today were very professional and did an job.

Bob's is falsely advertising on the warranty repair service. I will never purchase anything from them or refer anyone to purchase from them in this lifetime. I am trying to find a way to sue them foe false advertisement. Husband just passed so can’t focus on that right now, but I will b

I’m extremely disappointed with my experience. The bed frame quality is far below what I expected — the slats began cracking and it’s clear they are not sturdy enough to properly support the mattress. This isn’t normal wear and tear, it’s poor construction. What’s even more frustrating is the complete lack of accountability from customer service. I reached out before my warranty expired to report the issue and request help. They failed to send anyone out to service the bed, and then later claimed I was outside the warranty period — which is simply not true based on when I first contacted them.

Spent over $3,000 dollars on furniture for my sister. As big as the company is and the different locations advertised, why does it take 7 to 8 weeks to get a sofa. We offered to take the sample but they said they would not anything to show the customers. WTF, you can't deliver them anyway! I don't understand. Eddie was a great sales man and delivery was on point. I just don't understand why you can't get the furniture. I just feel bad for her. She is going to the store to see if anything suits her, if not we will cancle and shop elsewhere.

Thank you Bob's Discount Furniture for the prompt movers you sent to deliver and assemble my newly purchased furniture. Junior and assistant was mannerable, and professional when asked questions. Your movers are careful and knowledgeable. B. ** and family.

Purchased multiple items from Bob's. The salesperson encouraged us to place an one order as to save on delivery and the Goof Proof warranty, which makes perfect sense. However, he was DISHONEST telling us we would have 90 days to return items if our daughter(who wasn't with us) didn't like her bed set. When delivered, there was visible damage to all pieces. We waited months for it to arrive, so I just accepted it figuring it would take care of it when I had more time (we were moving in to our home).

Bob's in Cockeysville was a very pleasant experience! As soon as we walked in to their big, bright, beautiful store we were greeted by the manager who introduced himself as Ron. He was welcoming & we were immediately introduced to a sales associate named Keisha. Keisha took her time to ask questions walked us around & with her assistance my Daughter & her fiancé found the perfect living room set! The check out was fast & all in all a great experience!!

I had some issues with my order in Cincinnati. However the assistant manager, Randa gave me the most wonderful customer service and resolved everything and smiled the whole time! I can only say she is one if the BEST managers I have ever interacted with in any retail setting. She is a gem!!!!

They delivered a recliner with rusty bolts on a piece that was supposed to be brand new. Beware!!! The customer service rep Told us they'd bring a replacement but instead just sent a repair guy. After taking a day off work, now I will have to take another day off.

Scheduled a service time for a dresser repair (drawers do not open enough to put things in and access them properly). They only come to my town one day a week. I received a call from the contracted repair service that their repairman was ill. They canceled, I was told to contact Bob for a new appointment. Contacted Bob Discount Furniture’s service department. They said no problem, they would send out a different repairman the same day, same time. As you can guess no one came, no one contacted me, I wait for hours for nothing. The next morning I got a message from their ‘bot’ saying I missed my appointment. Not only was I here, I was checking my phone and messages regularly for their arrival input. That automated message just added insult to them missing the appointment!

My furniture didn’t come with the hardware… I’m so disappointed because this is my first purchase from them and they completely disappointed me.. I’m waiting for them to give me a return and I have to wait days they said for that. Me and my kids have no dining room table to sit and eat because of them now. I have to wait to get my money back which been about a week now.

Just wanted to recognize the outstanding customer support extended by Ron and Monica, managers at the Hunt Valley store. We had an issue with the extended warranty for our sofa, and Ron, in particular, advocated on our behalf and secured a satisfactory resolution. We are grateful that some people, like Ron and Monica, still prioritize doing the right thing.

Excellent service and top quality and great price for dinning room table and chairs, was pleasantly surprised and completely satisfied with beginning to the end from initial online shopping. Always provided updated information on delivery and on time and clean up. Thank you

Updated on 03/25/2026: FINAL DISPOSITION UPDATE... Finally got refund balance owed after multiple frustrating telephone calls requiring me to argue "no, I do not want a store credit", having to repeat transaction history to various customer service representatives, being put on hold for extended periods, and even having my bank contact Bob's to threaten a possible charge back! Shame on you, Bob’s for treating your customers this way. I should not have been put through this much frustration!

Ordered furniture & my entire order info was lost. After that I canceled my order & went through another company. Bob's Furniture lied, stating I never called to cancel my order and tried to deliver my items anyway! I had to spend a hour on the phone, on hold to speak to a manager. This is by far the worst customer service and company to get furniture from. They have a lack of organization and horrible communication with their customers. They are only a 1.4 star rating because they suck. Don't waste your time and money with them. Go through another company to order, or you will be the next one they try to screw over.

I have to be honest, I have had the absolute worst experience with Bobs. Yes, the furniture is priced great, but then you get to the white glove service. $70! That is insane and then another $150 for furniture removal? C'mon. In every other industry "white glove" means removal of whatever is there anyway, not an upsell extra charge. Well not according to Bobs customer service who would hide behind the line of "that is not our policy." Not only that but white glove says trash removal which any normal person would assume that means the trash that you currently have there because it is meant for the trash, especially when furniture removal is HIDDEN at the bottom of the page when buying online. So exactly this happened to me.

Do not accept the warranty from them as they pick and choose what they want to cover. After spending over $3,000 dollars with them they are refusing to cover an issue with my kitchen table top. They say that the warranty doesn't cover table tops. I am a 70 year old retired man living alone and have only used the table 2-3 times and the top is showing lots of spots and wear marks. Very sad that they are selling you something and then not honoring that promise.

Bob's does not cater to the working class. After 4 months of waiting for my order and was promised to have the items delivered free of charge to my home, now they tell me that in order for that to happen, they can only deliver on Fridays and there needs to be someone at home to sign for it. They don't care if you have to work and cannot take off to wait all day just to sign a piece of paper. So I have to drive an hour because they refuse to work with me. Their customer service is very poor. I had to wait 4 months and now have to pick it up. Never again will I buy anything from this place.