Bob's Discount Furniture

I purchased an entertainment center and Black leather reclining couch. The entertainment was set up and damaged from day 1. Door didn't slide on barn door style center and major gouge in wood. Was told they would send out a tech. Long story short a credit was given 20% of value. 320.00 or close to. Ok great, not so much. Credit never shows up in their "State of Art" technology computer system. I then get 4 calls after resolution asking me to take delivery of my replacement furniture. In which I explained I'm suppose to have a credit and accepted the damaged center just so I don't have to deal with them. Well I'm still fighting for credit, everyone is lost and my story could go on. Bob is a liar, period. He doesn't care about his customers. Evidently. Sad sad sad. Stay away. NEVER WILL I BUY ANOTHER ITEM AND I'LL BE TELLING EVERYONE I KNOW SAME!!!

We ordered a bed from Bob's. It was scheduled to be delivered on 10/17/2017 between the hours of 4:15 and 8:15 pm. At 4 pm, my husband and I tested the doorbell to make sure it worked and in fact it did. At 6pm, Bob's still was not here but it was getting dark so we turned on all outside lights and many indoor lights. At 6:20pm, I went out to drop one of my daughters off at gymnastics. My husband, who works from home, was here along with an adult friend and my other daughter. When I was coming home around 6:45pm I saw a Bob's truck parked on the side of the road adjacent to mine with no lights on at all. I assumed the truck was for us and the workers may have been taking a dinner break. I drove by the truck and then took a right onto my street and drove 2 houses down to my house.

I bought a power reclining sofa 2 years ago and paid extra for the Goof Proof. Recently, I noticed that some sections were sinking. Tech came and assess. He said that the spring popped out. After 2 days, a representative called and told me it's not covered under the manufacturer warranty. She told me that I can pay for the parts or I can contact Guardian, I think that's the Goof Proof company. Unfortunately, Goof Proof told me it's not covered because it was not due to an accident. I did not do anything special with this furniture except sit on it. So if it's not a defect, then their products are just probably below standard. I'm looking at the reviews and there were a lot of similar complaints.

I purchased a love seat a year ago. My experience with Guardian Protection Plan was dismal. I explained this to the manager, Christy, and she swapped out the damaged love seat for a new one. Sebastian ** was VERY patient with me, as I kept changing my mind on the choice after he would complete the paperwork then have to re-do. Thanks Bob's Discount Furniture. You WILL be seeing me again.

We recently purchased a sectional and bed from Bob's Discount Furniture. The initial delivery came without the bed's frame and the corner of the sectional was faulty - it sat way lower than the rest of the sofa. We had to call several days in a row and wait over 20 minutes for someone from Customer service to answer. After having a technician come out to check the issue, they sent us a new replacement piece 2 weeks later. When that piece came it had a huge piece of metal sticking out of it.

My wife and I visited Bob's Discount Furniture/GARBAGE at King of Prussia location on 8/2/2015. We purchased the Maggie chocolate loveseat and the Maggie Chocolate Queen sleeper and also purchased the Goof Proof kit for a total of $1,439.47... After a few months the cushions became very uncomfortable to sit on. You're getting poked with Springs and they are all lumpy looking. I contacted the King of Prussia store spoke with someone and explain the situation and they ordered me new seat cushions.

Went to purchase a bed and mattress, when I went to pay I advised the phone # is old and has changed. The clerk ignored me. I completed my purchase and when I got home it was missing the legs to the backboard. I live 15 min away from the store. I got home and noticed something was missing. I call the center and spoke to an Ashley who stated the legs were not given to me and I needed to drive back there (mind you I am 8 months pregnant). I stated, "Ok so now I have to drive back there. What type of compensation do I get for your dept screw up?" She stated, "All I can do is give you a 25.00 gift card." So I drive back there to only get the legs and don't even get the gift card and not only that the bed frame had a piece of the wood chipped off. Not very happy with the service I received at Bob's Outlet.

I brought about 8000 $ furniture from Bob's from Monmouth Junction, NJ. After 3 year one bed got broken suddenly during normal days. I was shocked. I called to customer service department. They so were rude to me. I have been told that whatever part has been broken, please give it to me I will pay. I got answered that, this product discontinued. "If you are not satisfied then next time you can buy from somewhere else." I did not got any refund or reimbursement. I just simply insulted. I request all the buyer please find some other place if possible rather than going to Bob's. Looks like their all furniture is very poor quality and customer service is sucks. Since it was before 3 years, I thrown all the documents and receipt.

We purchased the furniture (BRAVA SOFA SET) + GOOF proof worth $2000 with an assurance that it will cover all the manufacturing defects. The furniture that was delivered was pretty bad quality because the cushion started to bubble up and when someone sits it completely sinks in. And 2 weeks back I hurt my back pretty bad so then I called the customer service regarding the issue and they sent the technician to look into it.

We diligently searched furniture stores for the furniture that best suited us, and our budget. We settled on a couch, love seat, and recliner chair. I was very comfortable making this purchase as knowing someone would come out and repair whatever breaks or gets damaged seemed great. We happily paid for the warranty. Well, I thought I asked all the right questions however, it never dawned on me to ask how long parts take to come in when needed.

I have run out of channels to address the damages to my daughter’s house by Bob’s Furniture delivery service (Sheckleford and Simmons LLC subcontractor to XpoLogistics which is a first tier sub to Bob’s Discount furniture). My daughter and her fiancé, had purchased a couch along with kitchen furniture and chair from the Bob’s Discount Furniture location in Langhorne, PA. Due to the sofa arriving damaged Bob’s agreed to replace the damaged sofa, however, the replacement sofa also arrived damaged with a large slash at the top of the sofa.

BY FAR THE WORST!!! I purchased a bedroom a year ago, the nightstand just bubbled and cracked. It’s totally a defect!!! Well the warranty company declined my claim, saying it was a gouge and to follow through w/ the goof proof... IT WAS NOT GOUGED or I would have went right to Guardian (which I have)! So a sales associate I spoke to told me to lie and say you damaged it... BUT I DIDN'T!!! So I submitted my pictures and YEP it was declined and noted it was a manufacture defect...

Customer service gives a different answer every time I call, failure to rectify the situation after selling me a defective bed. I have had to call over 12 times and am still not sure what to do. I am highly disappointed and do not recommend.

Horrible experience. Steve, the salesperson in the Paramus store is the one who helped us out. We've been reaching out to customer service for WEEKS after purchasing our product. We purchased a coffee table, dining table, and sofas. The second day we used coasters before putting a cup on the marble table and it left a ring stain on both dining and coffee tables. We tried reaching out to customer service for weeks, on hold for hours, and no response. We contacted the store and Steve and he said he contacted the general manager and the general manager sent out an email to customer service regarding the issue and that customer service will get in touch with me. 2 months I've been waiting with no response.

Very disappointed with the quality of the furniture and the reality that the company doesn't care about the quality of the brand. We purchased a 5 piece sectional in 2011 based on the sales person's representation that the covering was very durable. After only 5 years, the covering has de-laminated and peeled off of the backing material so it's shedding and looks terrible. It wouldn't be as bad if the sales reps stated that the product would probably only last 4 or 5 years. But when you represent that it's very durable and yet it deteriorates in just 5 years, that's a different story. Unfortunately, Bob's doesn't stand behind their product. I will not recommend the brand in the future and will never shop there again.

Well we bought 3000 dollars of furniture and new bed & mattresses. No hardware to put bed together, no bed frame. Had to come back to store three times to get the right bolts. Finally they told me to get them and they would reimburse me for the hardware. I needed 14 inches & half bolts lock washers and flat washers and six & half bolts and lock washers & flat washers. Beside that I was on hold 15 to 20 minutes three times. Between gas tolls and my time they are a joke. I was in business 35 years. Never treated people like that.

WORST EXPERIENCE EVER - STAY AWAY!! We bought one of their PREMIUM 100% Mahogany bedroom sets for our guest room. WHAT A MISTAKE!! We thought buying their premium line we would get a better product... NO. We had to send back the HEADBOARD back three (3X) before we got one that was satisfactory, the bedroom set was missing two screw on "ball" feet, the footboard came damaged also with an actual piece CRACKED OFF and the mattress support slats were very light and soft wood that would Not support a mattress & box spring. Instead we had to get a traditional metal bed frame and fit that inside the mattress area. WE PAID EXTRA FOR THE "GOOF PROOF PLUS" Bob's Warranty BUT they said we used up our warranty on the headboard and REFUSED to do anything further.

I am extremely unhappy with my furniture purchase. I bought the Discovery power reclining sofa and loveseat. I also bought the goof proof protection plan. My salesperson did not give me a write-up on the plan, told me it would cover everything and they keep records now on the computer so you were all set. So we bought it. 11 months later I noticed 4 small holes in the fabric. I called the number on my receipt for the protection plan and they asked me what happened. I told them I have no idea. I walked into my family room one day and noticed the holes. I sent them a picture and they denied the claim. I talked to the manager and he told me to call Bob's and see if they would cover it because it looked like the fabric was bad. I called Bob's and after being on hold forever they told me to send them a picture.

I purchase a mattress with a twenty year warranty and was told wherever I go I'm covered, under my warranty and that's incorrect. Please pay close attention to whatever you're being told by the store employees, because you may end up in my situation or worse. The mattress started falling apart, which I contacted the Bob’s store and was told I have to bring the mattress back to NY. On Friday 1st September, 2017 a gentleman came to the house and took picture the mattress, and stated I will hear from a representative of the Bob’s store in reference to the mattress within 48 hours. NO one called, so I decided to inquire to hear that my mattress is normal wear and tear. The person I spoke with was very hesitant to give me information base upon my inquiry.

Aug. 7, 2017 purchased a counter-top table and chairs for my birthday. We told the associate at Bob's Furniture in the Manchester Store in Manchester, MO that we wanted the furniture delivered on Thursday 08/10/17 that we had company coming that weekend and we wanted the new furniture by then. To be ready for the furniture to be delivered, my husband and I was pro-active and moved out old table and chairs out and gave them away to be ready when the furniture was delivered. We got a call from Bob's call center that the furniture was to be delivered on Thursday 08/10/17 between 8:15 and 11:15. The delivery of the furniture came and when it was delivered, 3 out of 4 of the chairs were fine but the 4th chair was damaged.

My husband and I purchased a bed, recliner, and stool and have no complaints as of yet. As new homeowners we made sure to shop around before making any purchase. The sheer selection and cost won us over at Bob's. Delivery and set up was fast and the gentleman were very nice. I recommend Bob's to everyone!

Got the furniture but quality not good. Haven't had it for a year. Bed already falling apart. Sent pictures to customer care. They decline to fix saying that it's not covered under warranty. I spent 3000 DOLLARS and you can't replace the piece of wood broken that s fees into back of the bed. Don't waste your money go to Value City.

I purchased this brand new set. After a few months the drawers to the chest and nightstand began to lock and I could not open them. I had two technicians come out. Three pieces have this locking system and the tech deemed that I will always have this issue because the locking system is faulty. Bob's will not let me exchange the full set. They will only give me credit for the high chest And basically told me I will have to keep having a tech come until my warranty runs out then I will have to pay for it. First of all Three pieces have the locking system and they should take their bed back out of customer courtesy so I can purchase a whole new matching set.

Your delivery people rolled our $2100 couch up our driveway and 2 of the other sections were picked up over their heads & slammed it on the ground, breaking the frame. We talked to the store personnel. They had us call the complaint dept who made me even madder. They're trying to rip us off out of the $250 delivery fee. How can you have people work for your company break our couch and then charge $250 to bring in a BROKEN couch to my house? We tried to resolve this with your complaint dept people out of Connecticut and they said that your store policy is even though you broke our furniture, you still have the right to charge me $250 for delivering broken furniture.

I purchased furniture that was worth about $5000, with insurance, with the promise that they will cover every single defect on it. All this is a lie, I purchased a whole set for my daughter's bedroom including a desk, well after a year the desk started to cracked the paint and wood started to fall apart, well this is the time of the year they dont even try to send someone to fix it, because they said they cannot cover that, isnt that part of the wood proof protection they are offering??? Never again, wont make no business with Bob's no more!!

We purchased 3000 dollars of furniture with a Bob's Store credit card, salesman told us it was interest free for 1 yr. Well after the year they added 800 dollars to our bill and 800 less to our available credit and WELLS FARGO said no. It's not 0% interest for 1 yr. It's deferred for one yr and you pay the 12 months of interest it says on the bill and the contract we signed, but our salesman told us both it was 0% for a yr. 0 percent means 0 and it does in no way imply and it was never said that it would be added later, they should say its interest deferred for one year. So we called WELLS FARGO WHO ALLOWS THEM TO DO THIS SO THEY CAN SCAM PEOPLE TOO. And they said you gotta pay it. It said it on the contract, but when a store's closing in 2 mins because your salesman took you for 4 hours all around the place and sold you 3000 thousand in merchandise you TRUST that he is telling the truth and that one does not need to read all the fine print.

What a ripoff, bought a living room set at Bob's Furniture Discount. The worst decision I ever made. Called the manager, customer service support and the Goof Proof Insurance but nobody wants to take responsibility for the bad quality of the furniture. I bought the set 3 years ago and is falling apart. If you want furniture that last more than 2 years don't buy at Bob's Furniture Discount. Make sure you read the Goof Proof Insurance crap because they don't want to help you when you need them. The customer service, manager and the Good Proof were rude and nasty. I will not make the mistake again and purchase from Bob's Furniture Discount.

Their customer service is absolutely horrendous. I bought a couch and they delivered it broken and had no back to it, 5 months later all my pillows are ripped right down to the steam. I called customer service and I was told that it is normal wear and tear even with the Bob's Goof Proof.

I recently purchased a passion mattress with the power Bob. I spent over $3000 for the mattress set and I feel like I was misled. The salesperson told me that the delivery persons would set up the bed and test the power Bob to make sure it was working. The mattress had a black smudge mark on it and the power bob which equips the bed to move up or down was not connected. When I connected, it did not work. I also paid for the mattress protection pads, I was told that the delivery team would set up the bed and put the pads on the bed. This was not done.

When we walked into the store we were approached by a salesperson named Roger from the Calumet City store, he let us roam around the store without nagging us. He was pleasant and very friendly, he took care of all of our needs. He explained and answered all of our questions and was very helpful, will go back to him again. Now we have to wait and see how our purchase is.