Bob's Discount Furniture

Zero Stars: Beware of the ABSOLUTE WORST made furniture we ever purchased!!! Bob's Goof Proof coverage is a total SCAM, they are refusing to stand behind their products or warranties. They will promise you Everything is covered under their warranty but send a "trained Technician" to come out and spend 2 minutes to tell you that the peeling leather is normal wear and tear and is not covered. Also the electric recliner that stopped working after using it 5 times was also not covered, but then offered to sell me a new power unit for $200.00. Are you kidding me? I WARN ALL TO STAY AWAY FROM THIS AWFUL COMPANY.

My complaint is primarily in relation to the service that failed to come out. This was the third scheduled trip to my home. I used the tracker and knew they were nearby. However, they never showed up. About an hour later, I received a phone call notifying that no one answered the door when they stopped by. This means that yet another service call needed to be set up. All of this is due to a power recliner that was damaged to begin with. From what the one service man that showed up said, the frame was bent. So he ordered the frame and motor. This is now going on the second week of sitting in my foyer. A large box with what is about the half size of the recliner itself. I was hoping for more from Bob's. I urge others to review more carefully.

I placed an order online and after 3 days I get an email saying that one of my items is not available?! Why advertise it, why accept my order then cancel it???

And what they do for the inconvenience, they sent me an email explaining their policies? No discounts, no replacement for a similar item, no coupons??? That's what they should of have done, but I guess they don't care about their customers or want my business!!!

Bought a power reclining sofa and love seat that stopped reclining after 18 months. Instead of reclining outward, the metal frame bends. They replaced the mechanism and two weeks later it bent again. They claim this is not a manufacturer defect. How can a metal frame bend? It’s aluminum or so thin it bends after a year's worth of use. Supervisor never responded to my request to speak. I filed a claim with BBB and IL Attorney General. Waiting for responses.

Very unhappy. To buy new furniture and have to wait for it to be delivered for 3 weeks and to get it and the next day the power motion quit working. Now told it will be a week before a technician can come out. Tell you something about the quality. Will not purchase from them again.

Bob's Furniture delivery personnel did such a poor job assembling the bunk bed that we purchased. The bed has been breaking to pieces and come to find out it was due to the poor assembly job. They had to come twice and still didn't have all the screws to put the bed together. It has been breaking and now that we are moving it are discovering so many missing pieces. Really bad job. They should hire personnel that cares or pay their employees on customer reviews or job performance.

Lesson: If the price is too good to be true, it probably is. But I've had very positive experiences with Wayfair and Overstock, and Bob's states they sell QUALITY furniture at great prices. Plus they are always on TV and expanding, so I gave them a shot. The sectional fell to pieces -- a large spring broke through the sectional and scratched up my wood floors. The fabric is ripping in several places. Bob's won't help you past the one year warranty. A sectional sofa is not supposed to last 2 years. Writing this review to warn others not to make the mistake of buying Bob's products. They are 100% junk.

Purchased Goof Proof. 299 and 11 months in leather is damaging, they told me real leather not covered in any way a acccidental or not, they will not replace or repair after 11 months, warranty states 12 months. Now remember when you call for a resolution you speak with a 3rd party. Legal office hired not to give you anything... so see you in small claims BOB.

DO NOT BUY BOB’S GOOF PROOF PROTECTION PLAN. I bought a sofa less than 4 months ago and got a puncture in one of the seat cushions and a spring also came out the bottom of the sofa. I called the Goof Proof Protection Plan 3 times and had to wait around 20 minutes on each call for someone to pick up. The sad part about this service is that you need to know exactly how the accident happened or it won't be covered. You are asked a number of leading questions so that they don't honor your claim.

I purchased a sectional, ottoman, chair and media table. Basically redid my entire living room. I purchased it in November of 2014. Here we are 4 years later, the couch has worn away and find it is pleather, not leather. I called 3 weeks ago and they said I need the Oops policy. That was never offered to me at all in writing or over the phone. I live alone and have no children. The furniture look awful and now I must replace it! Even though it is a Discount Furniture store I would think it would not wear out from just sitting on it a few hours at night when I come home from work. I DO NOT RECOMMEND THIS COMPANY EVER!

I bought a fabric love seat and sofa set from Bob's two years ago and these sofas have frames that cannot withstand day-to-day use. Only buy this furniture if you do not plan to use it frequently. Within 2 years the wooden frame in the back and arm broke. We called the warranty specialist/technician and he stapled the wood together. 30 minutes after he was gone the staple came undone. We called again, and he tried the same thing. This time it held till the following day. Mind you, we were just sitting on the sofa to watch TV.

Our $1000 king size bed fell apart at 2 months due to cheap, insufficient bracing. Customer service repaired it by screwing same bracing back together. Bed lasted another 2 months and broke again. I was told it was my problem now. I recommend staying away from Bob's.

I would not even give them one star. All reps. including Bob's Discount Furniture are big time liars. When I ordered my living room furniture (3 seater sofa, loveseat & recliner chair) in March 2018, the sales representative (Name: Ashley - Monmouth Junction, NJ) told me the furniture will be delivered within 2 months, i.e. end of May 2018.

Worse furniture and customer service ever!!! Sending messages no one responds back. I'm told 2 different owed amounts. When I ask for a explanation I'm told I'll get a callback but gb have yet to get one. 3 attempts to have furniture delivered. Each attempt the furniture is on worse condition than the last and it was supposedly had been inspected twice before being put on the truck. Even the delivery men were pointing out the damage as they were unpacking it. What's it take to get decent furniture not damaged and some kind of customer service? I sent messages before Thanksgiving and still no response. I called about my account also and still no callback. So no Bob's DOES NOT respond quickly to messages if at all.

Was excited for our Bob's mattresses. It was to be delivered on a Saturday between 2:30 and 6. Had family over and we waited for the truck to arrive. Around 3:30 it pulled up downstairs. My wife, daughter, and grandchildren went to leave once it arrived so they fiddled around our car while I left the door cracked at our Apartment and prepared for them to bring them up. My son in law took their dog for a walk. It was raining but there is not much distance from where the truck was and the stairs... covered mind you. Only about 15 feet.

It was a disastrous delivery experience. I was given 4 hours window of 7.15 am to 11.15 am. The delivery guy called 6.57 that they were 10 minutes away. Apparently parked in the next street. I was expecting them to come in. I went out and saw them at the other street and was still waiting inside. At the end of 10 minutes I went out to check. They were gone. I called the number that called me. No response. The customer service later told me they were in front of my house and took a picture.

This is totally ridiculous, to deny my manufacturer claim for the table leg. This is clearly Splitting or cracking of solid wood. So why did I pay $129 for Goof Proof. This is part of your agreement to cover manufacturer of product. After the unprofessional and knowledgeable customer service team. I will never purchase anything from Bob’s and will inform my family and friends. Most of your customer in Calumet City IL was referred by me because my praises about my Living room furniture, which is still in good condition. The Table and chairs are another problem. The Legs on the high pub chair are always getting repaired. BACK TO THE ROOM PLACE I GO FOR MY FURNITURE NEED. I’m going to take the table apart and throw it on your showroom floor. Anyone for a class action sue.

Worst experience ever. Ordered an L shaped couches three weeks ago and still waiting for it. First, they lied about delivery time, when they were trying to sell us the couches they said the delivery was flexible, lies!!! They do not have exact time to deliver, you would need to take a whole day off in order to get the delivery. Due to that they don’t know what time they would be delivering. I tried to reach customer services and they said they can’t do anything, they gave me another date, which was a week later, then I couldn’t receive the couches because the same thing same again, they texted me saying the would be here at 4-7: 00 pm and they showed up at 2:00 pm. Called customer services and they said they were booked and I would be receiving my couches after Thanksgiving, like basically I’ve waiting a whole month to get the merchandise and I would be having no couches for the holidays. :-( Thank you BOB.

I purchased the Austin bedroom set (6 pcs). Looks beautiful, delivered on time and with professionalism... Was very happy...until they left. There is a very strong pungent odor omitting from this furniture. After extensive research I found that where wood furniture is concerned, if processed or prefabricated, it will contain toxic chemicals such as formaldehyde so when I went in to purchase this product, I asked what it was made of and was ensured it was 100% pine. However, once delivered and it smelled (of which is permeating my entire house).

I had a scheduled delivery window from 4-8. I received a call at 10 pm from Bob’s stating they won’t be able to deliver. This is the 3rd time I ordered something from Bob’s and had problems with delivery. I asked when they will deliver and was told they can’t give me a date. Well one week before Thanksgiving, my family won’t have a table to eat on. Thanks Mr. Bob??? I will NEVER buy from this store again. Customer Service sucks too.

So I made an online purchase of a couch and a dining room set. Next day I change my mind so I canceled it. 2 weeks later still trying to get my refund. Have made several calls and still the problem has not been solved!

DON'T BUY THE GOOF PROOF WARRANTY. I purchased an Apollo sofa and loveseat with recliner from Bob’s furniture in Secaucus, NJ on 3/16/2015. I was told to purchase the good proof insurance. It’s been 3 years and the sofa has began to tear. I called Goof Proof insurance and was told that’s not a goof proof issue to call Bob’s back because that’s a manufacturer problem. So I call Bob’s and they tell me to send pictures in and someone will get back with me in 3-5 business days.

I purchased living room furniture in February 2017. The frame on the sofa as well as the recliner chair broke. The company sent someone to look at the furniture. The man states that the frame was broken on the sofa and the sofa will have to be replaced. I received a email from Bob's stating that they ordered parts for the sofa and it would not be available until mid January. I called and spoke to someone after receiving the email and was told that nothing could be done to replace the furniture and that I must wait until mid January for the part to be delivered. I would never purchase anything else from this business and would never recommend anyone to do so as well. I also have the goof proof protection which the salespeople offer stating that it would cover for a exchange if anything shall happen to your purchase. IT IS ALL A LIE!

At the end of September I purchased a table, 4 chairs and a bench along with a bed, two nightstands, a dresser chest in mirror. The bed came with a headboard, footboard, two side rails and slats and legs to hold them up. I paid extra to have it delivered and put it together in my home. The day of delivery they put the table and chairs and everything together. Asked me to sign for it. When I was getting ready to sign I noticed there were marks and damage to the table and the bench and the delivery guy said he would let his supervisor know and they would have him call me as I was having other things done. At the same time I want to look at the bedroom set and the gentleman had left already.

I have bought items from Bob's that were fine, but I strongly advise anyone to NOT BUY one of their bonded-leather SOFAS. The "leather" started totally decomposing after about 5 years (just after the warranty expired). My wife and I would sit on it for perhaps 1-2 hours a day. We are small, not heavy beings... We have no kids or pets. There was no reason for the sofa to wear out so quickly OTHER THAN CHEAP-CHEAP MATERIAL. So be warned... You pay for what you get, and you will get a sofa that LOOKS like leather but has a VERY LIMITED LIFESPAN!!

I purchased both manufacturing and accidental insurance on my Recliner Sofa which I paid $2600 + Goof plus for $199. The furniture salesman will hand you a nice little brochure about everything they supposedly cover, however, only AFTER you sign up and pay for it you will receive four pages of small print from Guardian of everything that is excluded, rendering it basically useless for all intended purposes! Do not buy the warranty, save your money because they will not do anything for you!

I bought my sofa from Bob’s and after 5 days, 4 nails popped out of the ankle side of the sofa, which they promptly replaced. Few months later, one part of the back rest cushion completely deflated. They sent out a technical and claim that it is not a manufacturer defect. How can a whole seat cushion deflate on one portion of the sofa and they call it normal wear and tear. They are scammers. The warranty is a scam.

We purchased a couch just over a year ago from Bob's. We purposely went there as we knew it was inexpensive and we figured between our dogs and kids that they would add lots of wear and tear. About 3 weeks ago we filed a claim because our dog threw up in 3 different spots on the couch, resulting in 3 large stains. I filed the claim and somebody came out to clean. He proceeded to tell me because there is some overall staining that he had to submit pictures. Needless to say I received the letter today from Guardian that they denied the claim.

I purchased an Apollo sofa and loveseat with power recliner and a chaise from Bob’s furniture in Waldorf Md on 2/11/2015. I was told to purchase the good proof insurance. It’s been 3 years and all my pieces I purchased from there have started to tear. So I go in the store and let them know what was going on. They tell me to call the goof proof insurance. I called them and when I finally got through after being on hold the lady was real nice. She told me that’s not a goof proof issue to call Bob’s back because that’s a manufacturer problem and I purchased my furniture in 2015 and everyone who purchased their furniture In 2015/2016 was giving an extended warranty. So I call Bob’s and they tell me to send pictures in and someone will get back with me in 10 days.

My husband and I made our first purchase together at Bob’s assuming that this will last us. Bob’s is telling us they are unable to exchange our couches because the defect is not covered under warranty. This is so unfortunate. The couches are peels and the stitching has come undone. We’ve sent pictures of the couches and because they see the stuffing coming out of our couches, they cannot do an exchange. This is poor customer service. We did not purchase these couches just to last a little over a year. Very very disappointed.