Bob's Discount Furniture

I've had my sectional in my family room for two yrs. It is not heavily used because my family spends more time in the living room than the family room. Anywho, I was removing the cushions to vacuum underneath and noticed a large tear front to back. It turned out to be a seam separation. I called, They sent a tech out and he even said, "This shouldn't have happened. I will report this to them. You should be getting a replacement." After three weeks I never heard anything so I called. The woman on the phone said this is not covered under manufacturer's warranty and has nothing to do with how it's made.

Paid in full and scheduled delivery weeks in advance. Had to travel 3 hours to destination address (vacation home) to take delivery "between 9:30 am and 1:30 pm". Received notice from dispatcher, the truck was unable to deliver due to road construction (which is _within sight_ of destination). Easily circumvented. GPS would LITERALLY have redirected truck around the block (5 minute detour). Dispatcher states he will call truck and call us with update. He omits it was the last stop for the truck which we discovered later. Never called back. Several calls and 5 hours later, customer service (at call center in Arizona) advises the delivery would have to be rescheduled...soonest, 3 weeks. It should be noted, Bernie & Phyl's furniture truck delivered to the same address, same day and time with no trouble.

Bought brand new bedroom set and mattress and box spring. They sold me a used mattress and box spring and headboard with UPHOLSTERY that was infested with bed bugs. No lie . The mattress. Everything. Pest control confirmed came from the furniture. My poor kid was bitten and I got my complex as a witness. Only had this since Aug 2018. Mattress was old and had bugs in it. I'm so pissed off and horrified. How can anyone buy from here. I want my money back. Suing and going to news. Over 1500 complaints. Can't believe this place is still in business.

Your location. Bob’s Discount Furniture and Mattress Store 500 Trotters Way, Freehold, NJ 07728. Furniture store. A day ago. I'm VERY UNHAPPY with Bob's Customer Service. I spent over $8,000.00 there and I've had several Issues with my living room set NOT One but two!!! My sales Guy ** was FABULOUS but Customer Service is unwilling to help me with an issue because they say it out of Manufacturer’s Warranty!!!

My Power Reclining Sofa Set was delivered on January 26, 2019. On the third day, the power transformer stopped working so we called customer service and they told us that we will get part within seven to ten days. After waiting when I called customer service to know the status of a part, they told me that I won't get it before mid-March!!! We just used the recliner for two days. So I and my Friends and family now decided not to buy anything from Bob's ever.

Just as the others were misled with Bob’s Furniture Store’s so called Goof Proof Warranty, so were we! Our salesman told us that it covered and damages that occurred within 5 yrs given it was not intentional. We thought Oh Great warranty! NOT! One of the recliner chairs on our sectional popped loose when my mother sat down and one of our bar stools has bulging wood on the base and leg opposite the screw on the other side as if it the tension is causing it to split. Naturally I wasn’t worried because we because it was covered under the warranty. I called to report it and was told due to my mother “sitting” down, that’s normal behavior not accidental behavior so it’s not covered and sense I didn’t know how the bat stool just cracked on its own, that too was not covered since there was no known accident that caused it!

This is a scam. When you purchase this warranty you are being told everything is covered. Shortly after purchasing living set it began to fall apart at the seams. When I called to have it repaired they sent a repair person to sew it by hand. He did one cushion and said he would return. Once he called in he handed me the phone and left. Now the customer service rep stated they cannot warranty it because this was not an accident. I realize this was not an accident it was poor workmanship or sub-par product. Then I was offered to purchase covers on my dime. My response was why buy more garbage. After spending thousands of dollars over several years. Bob will never get a dime from me. Wish there were negative star ratings.

Never buy from Bob's Discount! They have incapable drivers who can't deliver merchandise. Twice I waited for delivery and it was a no show. No phone call and no good excuses just lazy drivers that can't drive. I lost 2 days pay waiting for these morons! Very poor customer service reps that can find a good solution or willing to help solve the problem. I offer to pick up in store since driver were incapable of delivering and they weren't willing to work with me! Completely disgusted. I will never buy another thing from Bob's again. If I wanted my money back in which I paid cash they also told me up to 16 days for my refund. That's so wrong ! Shame on you Bob's discount furniture for ripping people off! I will tell everyone I know to never buy from them. How they are still in business I will never no!

I can't believe I have to rate this with at least 1 star. I'd go negative stars if it was an option. So severely disappointed in this sham of a furniture store. I knew that the quality of their furniture is sub-par but thought I'd give it a try just because it is cheap. The furniture started to fall apart pretty much right away so I called into their customer service dept. I should've read more reviews on their "Goof Proof" extended warranty which apparently only covers "accidental" damages. The sales person told me that it will cover everything for 5 yrs. BS! They will then explain to you what their definition of an "accident" is after they've evaluated your claim and deny it. You're better off spending the extra money on better quality with actual warranty coverage. Lesson learned and Bob's just lost another customer.

I have shopped at Bob's before and had a pretty pleasant experience. So when my husband and I were in the market for a new dining room table, we decided to go back to Bob's. It started with me ordering the table online and I received a call the next to day to schedule delivery. A few hours later, I get a message that the order was cancelled and my money would be refunded. They never gave a reason, but I had recently changed my name and figured maybe that was the why. Since I thought it was a name issue on my card, we reordered the table with my husband's card instead. At this point, I was not upset since they said my refund would come in the next few days.

I will start by saying I first placed my order for a dresser and a nightstand with Bob's online - after a couple of days of being unsure of my selection I went in person to the Worcester store. I explained my doubts to the associate - we looked around and I found something I liked slightly better so he made the exchange in the computer and seeing nothing was delivered yet it should have been an easy switch. I paid for my new pieces and waited for my credit on the previous selected pieces. Then I wait for the new set - delivery was smooth and delivery guys were wonderful and quick. Weeks go by and I never see my credit from before - so now I've paid for 2 sets - I called 3 times! They ask me to wait another 3-5 days every time I call - I call again and this time a little more agitated and lo and behold the refund was never even started - never processed by the first associate. Yaaaaaa. I finally receive my credit!

I purchased a adjustable bed and bed frame from your store in Woodbridge NJ on 1/6/19 with a delivery date of 1/9/19. On 1/9/19 the delivery driver arrived and informed us the wrong adjustable base was sent and the bed could not be installed. We refused the merchandise and it was sent back. I called the store on 1/9/19 to inform them and went there in person on the same date and a new delivery date was set for 1/10/19. On 1/10/19 the installers arrived and advised us the bed could not be installed since the footboard was not included in the delivery. I immediately contacted the store and customer service to advise them of this, and was given a new delivery and install date of 1/12/19.

We just received the Ventura bedroom set, the quality is very poor. On their website said that it is made of Poplar Solid and Cherry Veneers, well, it is actually made of MDF with very very thin layer of cherry. When their delivery guy delivered the furniture, they slightly hit one of the piece to the wall and cause the nightstand cracked, and this really surprised me, and I used the flashlight to see the cracks, it is MDF not real wood all around their drawer and body, I like their price and design, but it is really disappointed me that how they are not being honest with material that used on the furniture. Very very dissatisfied and disappointed with Bob's Discount Furniture.

I purchased a $2,700 sectional from Bob's furniture and the additional Goof Proof. The sectional had two ends that were reclinable and an armless reclinable piece. It is a piece of junk and do not buy furniture from Bob's. Their furniture is made terrible that's why it is so cheap compared to competitors. This is the second time I have purchased a living room set from Bob's in 15 years and both times the furniture looked at 20 years old after a year. We live in a home with no children and no pets. Just my boyfriend and I. Half the sectional was never used. All of the fabric started to tear away from the seams on the section of the sectional that we never sat on. It was almost like the fabric dried out or something and just started to split three pieces out of 5. Believe it or not the two that didn't have a problem with the two we sat in regularly every single evening.

I spend thousands of dollars on 24 pieces of furniture. Seven pieces were defective or did not function properly (e.g., recliner) and one was missing hardware to assemble. They refused to fix the problems or refund the $.

Two weeks ago I had a recliner chair delivered. Due to multiple spine surgeries I tend to sleep in it often. I also suffer from fibromyalgia along with several autoimmune disorders and a weak immune system. And am chemical sensitive meaning I can experience very bad allergic symptoms, headaches, stomach issues, etc. On the first night I did just that. The chair was made with polyurethane foam. The smell was so strong it cause my system to flare. Along with the fact the chair was much too hard for me and the footrest handle was not properly installed. Stuck out three inches from side of chair. I called the store. Explained in detail my issues, my health, the chair was too hard and the smell of the poly foam causing me to have a reaction and was allowed to exchange for something else.

Two accent chairs were delivered damaged. One chair had a rip in the arm and the other accent chair was damaged in the back. I called to report and there was a 10-15 minute wait time on hold. I was told they had to sent out a tech to look at damage so I scheduled and had to miss some work time. Tech fixed one chair but the other chair needed replaced which now required me to schedule another delivery, miss more work because they won't deliver on a Saturday unless its a new order. I don't think I should be penalized because their delivery service damaged my chairs or they came from the warehouse like this and now the delivery must be a weekday when I work. The day the chair was to be delivered I was in my way home from work to meet delivery people- I got a call from driver- I told him I'd be there in about 10 minutes.

I purchased the longest sofa Bob's sells on 11/17. About 3 months ago I noticed the cushions were going flat. This past New Year's Eve, my son in law sat down and we heard a crack. I wrote a Google review and Bob's did reach out to me. Bob's told me they would send someone out to look at the sofa in which they did and just left. It turns out the frame was cracked. The technician made a call with my phone to headquarters, gave me my phone back, made a quick beat to the door and left.

I called to see if my guarantee was still on. They told me yes but they said that my sofas are not covered in full but when they sell the guarantee they never say what’s cover what made. Sofas are peeling. They told me it was leather and it’s not. I am very disappointed because they never explain to you that their insurance doesn’t cover everything.

Purchase kitchen table and chairs and the warranty. What a mistake on both accounts. Furniture came damaged (the leaf) and bench. Had to have both reorder items and technician visit house (to no avail). Shortly after under normal usage bench cross support broke in 2. Surprise it's not covered under warranty! Not considered an "accident" or part of the structure of the bench. Legalize!! Then a week later someone got up from a chair and rear cross support broke in 2. Getting a new bench (this is the 3rd one) and a technician to look at chair. They will not refund $$ only give a store credit. Why would we want another piece of this cheaply made furniture. This all occurred in less than 2 months' time. Will never ever buy from them again and will tell the masses of this experience.

The plan does not cover any accidents rip, tears, spills, etc. as explained by the salesperson. The Goof Proof "rep" have placed loopholes in the policy in which the goof proof only covers "Accidental Rips, Cuts, Punctures, and Burns from a specific incident" in which the rep could not define what that even means. Don't waste your time or money dealing with these dishonest people.

Purchased a couch from Bob's. They told us to buy the insurance because they will cover anything that happens to it within 5 years. Couch broke from sitting on it, Bob's won't cover it. They said it needs to be from an "accident." And they don't back normal use. Don't back normal use? What type of product are you selling then? Why did you tell me the Goof Proof covers everything. If you had the unfortunate experience of buying the Goof Proof, make sure it's an accident. I'll "accidentally" never be stepping another foot into a Bob's Furniture again.

Scheduled a service call for our adjustable bed. Bob's service was a no show, no call and no explanation. Unacceptably long hold time for Customer Service. When I called back Bob's customer service had no record of my appointment and no explanation why. Would only offer another appointment a week later.

I have a problem with the person coming to my home review the problem and tell me he is going to order another piece so I'm sitting at home a week and a half later no word from Bob's called today and they tell no piece have been ordered, that's one lie then that my warrants is expired which I updated everything this year and still I have to have broken furniture in my house and still pay this bill REALLY BOB'S IS FULL OF **. WILL TELL EVERYBODY I KNOW NOT TO BUY FROM BOB'S. PERIOD.

Poor Service is was told that the Bob's Goof Proof will cover the furniture for 5 years if anything goes wrong. Well the board broke in my chair and they will not fix it so now I have a chair that leans to one side. I will never buy from Bob's again.

Worst company to work with. Bought a Sofa and within 3 months the upper frame is bowing out. Had a "professional Agent" come to my home to take pictures and said, "You have an issue with frame and parts are loose." Had to call CS because nobody let me know what status of my warranty replacement was. Told my issue is not covered by manufacture warranty. 3 Months??? They read from a scripted response. STAY AWAY FROM BUYING ANYTHING FROM THIS COMPANY!!! Such a SCAM!

I bought the Louie Cherry dresser and chest of drawers bedroom furniture. I was disappointed in the size of the drawers, they were half the size of the old dresser, the socks that fitted comfortable in the old drawer could not fit in Bob’s new drawer. I was mostly disappointed in the chest of drawers because on the top of the chest the wood seemed to be split in two; later I learned that it is known that they were having problems with seam separation; that what it is called. I called several times and each time they promised to send someone over the look at it. They never sent any one, and eventually I was told that the dresser is no longer under warranty. I would advise everyone to stay away from Bob’s Furniture, they cut corners and provide substandard workmanship, and use every trick and the gray areas to scam you out of your money, the government should shut them down.

For the first time in my life, I bought a sofa & 2 electric recliners online 4 months ago. I have never had such cheap and poorly made furniture. Although they looks nice, they are so uncomfortable to sit in. I will never buy from Bob's again. I am willing to give away the cheap sofa to my nephew and purchase a new one that made of quality craftsmanship. Buyer beware!

I purchased a sofa, and the power keeps failing, and I had a technician come out only to have it break down again two weeks later, and I was told by customer service they will not return purchases after three days of the original purchase date.

ABSOLUTELY THE WORST SHOPPING EXPERIENCE IN OVER 50 YEARS OF BEING A UNITED STATES CONSUMER. The salespeople at this place will LIE LIE LIE, ANYTHING to make a sale. We purchased a $3600 leather sectional. We were told time and time again, that Goof Proof covers ANY kind of accidental damage for 5 years after the sale. That was the only reason that we purchased such an expensive sofa set. We would have NEVER purchased ANYTHING in that store had we read all the THOUSANDS of negative reviews about Bob's, particularly about their COMMON practice by the sales staff to lie about Goof Proof plan and always say that it covers any kind of damage.