Bob's Discount Furniture

Bought the Store Demo Mattress model from Bob's Discount Furniture in Vernon Hills, IL for a good price. However, I got duped into purchasing a brand new box spring/platform at FULL PRICE! So they DID NOT LOSE MONEY!??? Furthermore, their alleged FREE DELIVERY has a "Mileage Range" associated with it, and our apt fell a few miles OUTSIDE that Limit - plus they were NOT willing to negotiate + or - on the delivery fee. Overall, we spent ~3hrs in that Store and came away with the back of our Minivan FULL!???

I am 57 years old, the Bob's Hybrid King size mattress is the most supportive, most comfortable therapeutic mattress I’ve ever slept on. The price was half of what I would have paid for a name brand at a conventional mattress store. Quality all new material, hypoallergenic, no smell even when delivered new out of wrapper. I love the hybrid springs under memory foam, great support for my achy back.

I personally prefer Bob's Discount Furniture. Their Bob-o-pedic foam mattresses last about 10 years, and they come at a great price. I have tried other companies, like Jordan's and their mattresses don't hold up as well. Plus they are pretty pricey. I recommend going into a Bob's store, so you can physically check the quality of the furniture. If you're buying anything with drawers, ask for dovetail. They will hold up a lot better.

I purchased a sofa and a single seat big chair from Bob’s Furniture store 2 yrs ago. I also purchased a 5 yr insurance plan for my items. One wk after I got my furniture there was a problem with my sofa.. I called the store and someone came out the very next day.. Examined the sofa and determined that it needed to be replaced... No questions asked. All pieces are still standing strong. Bob’s furniture has proven to be durable and very affordable especially if you have young children in the home and you really don’t want to spend too much.

I ordered my furniture online, but have also been to the Monroeville, PA store. The staff is very friendly. The delivery staff was fantastic. I only had an issue with scheduling my delivery. I wish the logistics team and the website was more transparent. I wish they would just tell consumers to set the day aside as the time you select, the time they change it to and the actual delivery time are all different.

This company is the worst!!! Bob's Discount Furniture on Manchester Road. BEWARE!!! They say everything you want to hear but fall short after you pay them. It's been 3 months since we ordered a sectional couch. We showed up on our scheduled pick up date and our full order was not available to pick up. We have been told 5 different delivery dates. We have taken off work and waited for deliveries and on each date there has been no delivery... and no call from Bob's Discount Furniture.

Do not buy anything from Bob's. They don’t stand their inferior products. I cushions in the middle are sinking to the point where you need to grab a persons arms to help them up. As unhappy as I am with this I think I’m more unhappy with the lack of knowledge their associates have. On person knows less than the other after 9 calls!!! And 3 emails. I called June 14th because the couch was unusable, a technician showed up July 8th and concluded the couch did in fact have a Mario was wrong in offering a new couch. "Sorry. Will call back." Another week no answer.

I ordered through Bob's as we had a tight deadline and the online system said the items could be delivered by the date we needed. After placing the order we got a call stating the delivery date was pushed back. I inquired as to another piece that would be available. The rep located one and we went through with processing it. At the end of the call she said that also couldn't be delivered by the date we needed. I requested refund but in order for her to change the product she made it store credit without explaining anything to me. I decided to make other arrangements for someone to be at our rental since we had to go home- 2300 miles away.

This whole experience was the worst experience I have ever encountered in my life. The amount of issues and lack of care we had received from the customer service team/delivery team/warehouse team was absolutely insane. I would never recommend ANYONE EVER BUYING ANYTHING FROM BOB'S DISCOUNT FURNITURE.

Sectional delivered without all hardware. Took over 3 hours to get through to customer service. Customer service horrible, not willing to help. 6 weeks later still waiting for parts. Tried to call corporate, same as Customer service.