Bob's Discount Furniture Reviews

Purchased two sofas online after seeing them in store in Winchester VA. Was assured they would be delivered on an evening or a Saturday multiple times. Paid for the sofas with my card. When came time to set up delivery they wanted me to be home for a 12-hour window and not on a weekend. I am a teacher and cannot leave during the day nor can I take a day off due to cancer treatments using up my sick days. Eventually I had to ask for a refund. 5 days and still hasn't processed. They have my money I have no couches, and I am trying to get this done before I have surgery. The lady processing the refund has been very rude. Will never use my bobs again. Still haven't received my 2100.00 back at all. Doesn't take this long to take the money from me but takes weeks to return? Nope.

I am absolutely delighted with the wee reclining chair I bought for my grandson—he loves it! The style and quality are superb, and the fabric is perfect, especially the dog print I chose. Most importantly, your delivery system was outstanding. The up-to-date notifications kept me well informed at every stage, and the delivery staff were courteous and professional in every way. That level of service truly makes a difference. Thank you —I will definitely be a returning customer!

Order stuff. They didn't have it on hand. Kept telling me they had it on hand but it never shipped. Delivery day kept changing for 3 weeks straight. Kept saying let's be delivered any day now. Make sure you see what you're buying before you think you're buying it.

Updated on 01/08/2025: I put 1 star but actually they deserve 0. Warehouse staff are like daycare babies, can't find address with GPS. For the first time - wrong couch,, for the second time - could not find parking with GPS.

I purchased a power reclining sofa— which is actually a power loveseat attached to a power reclining chair— in September of 2023. I was talked into purchasing the extended warranty, called Goof Proof, which extends the warranty for 4 years, for a total 5 year warranty, at a cost of $250. First, we were told the rock like Bob-o-pedic cushions would soften with use. Well, I guess 2 years is not enough time, because the cushions are still hard.

I made a purchase from Bob's and used their financing option for the 12 months no interest. I reviewed my account two weeks after the delivery and found they had charged an additional $91.68 to my account. I have reached out to them three times now and customer service cannot do anything for me to help correct this error. The finance company cannot do anything as they are only the finance company. I am getting the run around and I blame Bob's since they are the one that submitted the sales transaction on my account and they are totally unwilling to help. I will never purchase from Bob's again and I will tell anyone who will listen, that it is not worth it to buy anything from them.

The customer service is very bad. I was told I would have to my furniture in 4 week turned out to be eight weeks from when I purchased. I called to get compensated for the wait and I was told there is nothing they could do.. I will never purchase from this company again!

Great delivery experience from Alfredo M in Arizona. This is our second furniture item from the store and we have enjoyed both. I would recommend Bob’s for great value and customer service. The good proof is a nice bonus too!

If you’re looking for a sofa that completely breaks down after three months, Bob’s Furniture is the store for you. We bought two couches from Bob’s last year and should have sent them back immediately after delivery, because they felt nothing like the ones we sat on in the showroom. The display models were nice and firm. What arrived at our house was squishy, with corners so soft they threatened to swallow you whole if you dared to sit down.

I went to the one in Wharton, NJ. This might seem unbelievable but here's my experience. They deliver my couch on 12/6/25. 2 pieces in the set were the wrong ones. Again, after speaking with customer service 8 times, they said they had the right parts coming. Over a week later, they "delivered again", but they were the wrong parts also. Fast forwarding to today 12/22/25. They had one of the 2 parts that needed to be replaced and said they have no record of the other. Now I have to wait again until 1/17/26 for the next delivery, which has a high probability of them screwing this up too. This is stupidity at its finest! I've been on a customer service call with them 30 times in 3 weeks, and they still can't get a simple thing correct! This is a ridiculous company that shows 0% professionalism! I advise you look elsewhere, it's not worth the headache!

Missing pieces… spent $12000 on furnishing my home.. Did this based on 20 years ago I spent $9000 on their stuff which lasted me this long so I figured why not, it's a no brainer… I was VERY WRONG!!! Poor routing logistics. Some of these people need to learn how to cube a truck.. Load your largest load on first, fill rest of truck with lesser stops. But no this did not happen so when it came to my pieces they ran out of room, stuck it on another truck. Which in turn went to a different area.. Driver ran out of DOT hours so “ME“ the customer gets SCREWED!!! Thank you Bob!!!😑😑😑

Terrible!!!! Worst customer service ever! Tried to a replacement remote for the elite bed base. Told me it was in stock and would have it within two weeks. I called two weeks later and told me another three weeks. Called tonight and it is going to be another month!!! What the heck. I told them to cancel my order. That is another ordeal, it takes five business days to cancel your order and someone has to call me. No updates as to when I will receive my money. Stay clear from the company. Still waiting on my money 12/18/2025. Completely stressed out from them! You have to beg them and placed on hold countless times!!!!

Run away do not buy from Bob's, there's a reason it's cheap. The couch I purchased started falling apart in under a year then they refused to honor the one year warranty. Cheap crappy furniture and the absolute worst customer service.

Never in a million years would you expect a store to give out your personal information to a stranger because she wanted it. She and her child squeezed between the salesperson, my friend, our two dogs and then say my dog bit her which is lie since my witness saw no sign of blood or anything - there was a scratch - from where could have been there or from her own mother stroking her leg - Then I left it was no longer a joyful trip to buy furniture.

Absolute RIP OFF. I spent $6500 on my purchase. Also bought the Goof Proof BS Insurance. They screwed me over. The table is falling apart. The rug unravels where it’s walked on the most and the sectional I ordered from the floor model was a piece short upon delivery, but they refused to give me the missing piece. They replaced the rug with another one that does the same thing but won’t do anything about the defective replacement. Zero stars for this place.

When I tried placing an order for pickup at the Piscataway, NJ location it showed my item was in stock. Then I get an email saying to schedule the pickup and the address changed to a Connecticut location which wasn't what the website showed. I got in contact with customer service, the agent on the phone told me I'd have to pick it up in CT(it's more than a 3 hour drive from where I live). I told him it's not an option and this isn't my fault at all if the website is misleading. He offered the choice of it getting delivered and the threshold delivery fee waived, I accepted. This agent made sure he had the right address by asking me to spell it out letter by letter, which I DID 3 TIMES, and then after this I get an email with a receipt and HE WROTE THE ADDRESS WRONG.

They fraudulently claimed they delivered all furniture and did not. They will not deliver as scheduled and will not refund. I do not want a partial set of furniture. The delivery people delivered a partial order and sped off. When I call or chat I am told they understand I am frustrated but cannot resolve the issue.

Never buy furniture here. We purchased the food proof protection. It is literally the worst warranty that has ever existed. Buyer beware. They make you do a virtual meeting with a technician, take forever to respond just to not be able to fix your broken furniture.

It's a zero stars from us. We bought insurance on our chairs and now they don't honor it. Wasn't our fault. Do not get extra insurance 👎. Now they say that it's a one occurrence situation. Make sure you get all the facts before you sign

I ran into countless issues with this company about five years ago. I can see that absolutely nothing has changed and it’s still a piece of crap company. I had a credit with this company because I couldn’t get the furniture I ordered years ago so I was giving them a second chance and went to purchase a recliner. I specifically asked several times if the item was in stock, was given a specific delivery date and miraculously when I attempted to check on the delivery online, my customer order number Was not valid. When I called in, I was told that the item was out of stock and another long delivery with the same cycle and the same crap they pulled years ago. The ONLY reason they got one star was for the very friendly personable sells people in the store. I feel bad that their income is affected because they work for such a crap ass company.

If you need your items for the holiday season do not trust Bob's with your delivery or communications from them. No one calls to say anything. I yes a queen size bed on 29 October 2025. Today is 17 November 2025. First delivery date was the 4th of November then the 7th, 13th and then the 18th. Each time is a promise. No can give you an answer, just sorry. You’re better off buying your items from Amazon or your local furniture stores. To be safe look at other options.

Worst company ever to deal with. Nothing is ever their fault and they treat their customers like total garbage. We replaced a sectional with a new sectional. Both were bought from Bob's. Salesperson stated our old sectional was considered a 3 piece. Delivery day came and the delivery guys stated are our old one was considered a 6 piece even though our new one was the same and considered a 3 piece. Confusing yes. They refused to take the old one away and told me to pick which 3 pieces we wanted removed. Telling me the other 3 pieces were my problem to deal with. Delivery drivers have no respect for your house and will do what they want.

Our sales person was great and we purchased 3 items in June of 2025. A day bed, a dresser and a small sectional sleeper sofa for $799.00. The dresser and day bed are great. We purchased the extra Bob's Goof Proof warranty as they stated it covered one time pet damage and we have 2 cats. We went out of town for 3 weeks and came home to find that the cats' tore into the arm of the couch so we filed a claim immediately and it was denied as the warranty people said that the damage occurred over a period of time and was not reported in a timely fashion.

First, Bob's outsource all customer service to Mexico and Central America. Representatives do not comprehend English well. They continue to repeat themselves over and over. Bob's also has subcontractors as service tech! They all are unknowledgeable, unprepared, and unprofessional. They came to my home to repair my %800 recliner over 6 times. And it is still not operating correctly. Customer and supervisor try to minimize the issue. I will NEVER again purchase ANYTHING again from Bob's!!!!!!

As they will tell you, once you leave the store, their job is done. Customer service sucks. There is no direct number for stores. Today is AT LEAST the 5th time they came to replace my couch since it was delivered in June and once again failed to do so. I have spent over 20 hours on the phone, at the store, driving back and forth for pick ups/deliveries that never occurred, etc. trying to get a couch replaced under their extra $500 "goof" warranty and it appears to be impossible, no matter who you talk to you or what they promise. I would NEVER purchase or recommend that anyone purchase anything from this place. Worst customer service ever, no matter how nice the customer service rep you speak to answers in whatever state they're in. One of the drivers today told me this happens all the time. Go somewhere else! ANYWHERE else!

I ordered a bed set and dresser. The day of delivery, they send a team of ** that speak no English. After arriving half hr past the timeline given to me, and being late to work, they decided to leave because they came with a truck they claimed was too big to fit in my building's driveway. They clearly used the driveway as an excuse because they couldn't handle the work because they were already undersized and when I spoke to customer, they wanted to reschedule this same delivery for the following week!!! I canceled my order and plan on bringing my business elsewhere for for any furniture in the future.

If I could give them zero, I would. They took our money, and we never received our product. They keep blaming the manufacturer but refuse to refund us. Every time we call, they have no answer and keep lying. One lie after another, they feed us bullshit every time, transfer us from one person to another, and say it will be a couple of days, then a couple more days, and nothing happens. It has been over six weeks and no product, no money back and no response. We went into the store three times call them multiple times and nothing. FedEx created a label but they are waiting for the product and no clear answers.

This company is absolute garbage and their customer service is completely horrific. I can’t even find the actual words to describe what trash their customer service is. We paid 3K for a living room set, $250 white glove delivery service, for them to deliver my furniture with a bed bug on it. The delivery was late of course… So by the time I was able to contact the company regarding this bed bug their service center was closed… The customer service “help” (quotations here because there was no help whatsoever) received was that they’ll email me the CDC guidelines on how to treat a bed bug and reported this as a common issue.. And there’s nothing they can do. Clearly evident that I’m not the first customer to have this issue. We were informed that we were the 9th and final delivery of the day, so maybe you should educate your delivery service on bed bugs…

I purchased the Virgo Brown two piece sectional back in 2023. The material used for construction is of poor quality. The cushions no longer have support and the springs to the sofa that support your weight are exposed. My attempts for the last five months to have Bob's Goof Proof to replace or repair the issues have been useless.

Never again will I attempt to buy from Bob's. Rip off company. I had purchased a twin mattress, waited A week to go pick it up, they put it into my car and it was filthy. I told them no way I'm taking this. They didn't even care. Now I have to wait 10 days for refund. Thankfully Gardner white was having a sale and I ended up with a better mattress for the price. Bob's is downhill furniture store. Don't waste your time or money.

Bad off-gassing in kids' loft beds, do not buy bedroom furniture here! They don't do returns either. Beds are 8 months old and no one can sleep in them. I'm afraid to resell them to anyone else. $2 grand for absolute garbage.

Wish I could give zero stars. Bought this brand new and it was delivered to me with multiple CARVINGS in it, not scratches. Mind you, it was a huge hassle, even getting them to deliver it and it took over a month to set up a date. If you try to ask if there’s a certain window of the day they will arrive, they’re unable to give you that until the day of delivery…. That’s absolutely insane and I don’t know how people that work normal jobs and aren’t working home, schedule things like this? Because, it was extremely difficult for myself. Then when it arrives like someone took a knife to it in NINE different places?

SHOP SOMEWHERE ELSE!! When they ask you to sign up for the 0% financing for 6 months through FORTIVA retail services- DO NOT SIGN UP FOR IT! I paid off my account in 4 months and was told as soon as I did I would be all set and the account would be closed and zeroes out. 1 year later FORTIVA had left the account open and charged me a $79 fee, then a $35 penalty for not paying within 30 days. When I called customer service to find out why I have a charge on a zero balance account, they refused to remove the charge and demanded I pay The annual fee before they would close the account, and if I did not they were going to report me to the credit agencies! So beware of the deceptive business practice here- and save yourself the hassle by avoiding the Bob's Discount Furniture "zero percent financing for 6 months" or you'll end up paying after it's paid off.

I purchased my sofas from Bob’s Furniture less than a year ago along with their insurance plan, and I’m extremely disappointed. The seams are coming apart, the armrests feel loose and broken, and the cushions are sinking so badly that we had to put wooden boards underneath to support them. I filed a claim and it was denied, with the reason given as “wear and tear.” That’s unacceptable — it’s just my husband and me, no kids, and the furniture hasn’t even lasted a year. For comparison, I bought a sofa from Cook Brothers that lasted me over 10 years without a single issue. This is not the quality or customer service I expected. For the price and the promise of their insurance, I expected better. I strongly encourage anyone considering Bob’s Furniture to think twice and do their research before purchasing.

Bought their extra care goof proof and tried three times to put claim in, Spent an hour, sent pics and they gave me the run around. Will not buy anything from this store ever again and the quality of the furniture is poor also.

I bought a modular set. One piece has a bed in it. We bought the mattress at Bob's for 300 dollars. That was.5 months ago. A few nights ago we went to use the bed. Pulled out the bed and on the under side of the mattress there is mold. Almost on the whole under side of the mattress. The top of the mattress is clean. Nothing wrong with that. So I called customer service. They told me the warranty only covers manufacturer defects. I have had the mattress for 5 months basically sliding it was my fault. It has never been used before. No one has dropped drinks on it. No one has done nothing. I will not be buying anything from Bob's.

We went to Bob's Discount Furniture in June and purchased the Journey Power Reclining Sofa and Recliner. In less than two months, the power function on the recliner broke. They weren't able to get a service technician out until September, and he determined the entire piece would require replacement. The only issue was that we wouldn't be able to get the replacement until December. We opted to wait for the replacement. Last week, Bob's Discount Furniture called me attempting to get me to accept a store credit for the recliner rather than wait until December. I politely declined, because it is important to me to have a matching furniture set. He then called me back 15 minutes later to let me know that the recliner was actually no longer in stock, and Bob's would be offering me a refund in the form of store credit and return on the entire set.

Goof Proof isn’t worth purchasing. They will deny your claim. I paid too much money for multiple items to have extra protection and Goof Proof doesn’t honor their coverage. Do not purchase this garbage for better words. If I could give them zero stars I would.

If I could give zero stars, I would. Bob’s pushes their “Goof Proof” warranty, but when we needed it, they refused to honor it—blaming us instead of a clear mechanical defect. We paid $375 for a replacement piece, only to receive one in a completely different color. Customer service gave us the runaround, and only after multiple calls did we learn the color was discontinued—something no one mentioned before we paid. Their solution? A $75 credit.

I purchased living room and bedroom furniture from Bob's Discount Furniture store in Reno NV. They were very friendly and helpful in the store. However, when my order was delivered, I couldn't use the bed because they had neglected to include or sell me a necessary box spring. There were only 3 slats on the bed frame I received and if I had just placed the mattress on top, I would have woken up on the floor. The salesperson called and said the floor model he'd shown me had had extra slats, but the model I got wasn't the same. They offered to sell me a box spring for $165, but I had already ordered one from Amazon for less than half that. If they had corrected their mistake and provided the box spring gratis, which they should have done, I wouldn't be writing this review. This is not okay--delivering a product to me I can't use. I guess I'll be back on my air mattress again tonight. Consider other furniture retailers.

Don't visit this brand!!! The furniture is beautiful but the services is something that you want to smack yourself!!! They promise delivery but this comes from another location, and they don't keep their word, lie and call you a liar.. I been waiting for my furniture and they keep moving the delivery window, they say 1 to 4, show up at 1230 so at this point who knows.. very disappointed at the decision of buying here.

I was happy with the bed I purchased. I was talked into getting a Bob's credit card with no interest for a year. The bed was $2,000 and I paid about half the first year. To my surprise, I got over $500 interest on my last bill. I believed interest would start after a year. I went to my bank right away and was told even if it was paid all but a dollar, they would charge interest for the whole year, even from what I paid already. The interest was higher than all my other credit cards. I didn't even want another credit card. This was clearly a predatory scam. After filing a complaint with my bank and 2 months later, they returned about $375.00. From day one on the delivery customer service lied to me.

We purchased a brand new bedroom set with a power base back in March. The unit failed last month. This company is giving us the runaround since we moved to a different state and are telling us that they cannot send us a replacement unit and is refusing to give us money back for the adjustable power bed.

I love how they set it up and how kind they were. Thank you so much. Everything look nice. Thank you and I love how patient they were and that they build really good and I love how it looks. Thank you. 🙏🏽 👍🏽

Unfortunately, there was a mistake in my delivery, which has caused significant inconvenience. When I contacted customer service, I was told that my request to have the furniture delivered on Saturday, August 30th could not be accommodated. Since the original error was not on my part, I feel strongly that Bob’s Furniture should make this right and work with me to arrange delivery on that date. I have been very happy with the sales experience in-store, especially with Darwin who was extremely helpful, but this delivery issue has been disappointing. I am asking that you please step in to resolve this matter fairly. Please confirm that my delivery will be rescheduled for Saturday, August 30th. I would greatly appreciate your prompt attention to this matter.

My wife and I purchased a rug at Bob's Toledo, Ohio Store; we were told it had to be delivered; ok no problem. They did deliver it on the scheduled day but when we opened it up it was apparent it would not work for what we needed. (our mistake) We called about returning it to the store and was told no since it was delivered their truck would have to come pick it up. The only day they could come was two weeks away and we were scheduled to be out of town so they told us that it would be 6 weeks before they could come get it but when they picked it up we would receive a refund. Every time I contacted Bob's they could not find my account under our phone number but each time they finally did? Their system is messed up. 6 weeks later and it was picked up; but now 2 months later we have not received our refund and so I called their customer support and was told their accounting team would get back with me by the end of the week.... they did not!

August 10: Initial Purchase ($2,698.99) at the North Attleboro MA Bob's Discount Furniture. Hank the sales person said I will need to buy it that Sunday to receive store's discount of 188 USD. I bought it, with 188 dollar discount included. I also paid 299.99 dollars for Bobtastic White Glove Delivery. August 11: Bob's customer service texted me (no call) to tell me that I need to pay 188.00 for furniture to be delivered because they found that I am not eligible for the 188USD discount. After contacting corporate phone number, I was told I do not need to pay the extra fee and that they will resolve it with the local store. Aug 14th: Original planned delivery. Portion of the couch was delivered in grey, portion in brown. I purchased brown couch. Delivery people took portion of the couch back and told me to call the corporate office to 'figure it out'.

I placed an order on July 31, 2025 for a bedroom set, a diningroom set and a couch and recliner. I paid for all items and the original delivery date was 8/7/25. I ended up needing a sectional sofa to be removed so I rescheduled the delivery for 8/14/25 to include the pick up of the sectional sofa at an additional cost of $212.00.

Ordered a couch, day bed (with trundle) and 4 rugs from Bobs. Everything came on time and the guys who put the furniture together was extremely nice, the trundle that goes under the day bed was missing a piece which was not a problem until I kept getting the run around on when the missing piece would be in. Now after a month later I get a call stating the piece won’t be in until after September. Customer service has poor communication and keeps giving me the run around. I will never order from here again especially knowing if one simple piece is missing. They take forever to get back to you for updates.

I bought a sofa bed from Bob’s Furniture in Burbank, and it has been a huge disappointment. The mattress is extremely hard—so uncomfortable that no one in my household can sleep on it. It feels more like a wooden bench than a bed. I reached out to the store hoping to return or exchange it, but they completely refused to help. Their customer service was dismissive and offered no real solution, even though the product clearly doesn’t meet basic comfort standards. I expected better from a company like Bob’s. Sadly, I’m stuck with an expensive piece of furniture that’s unusable as a bed. I would not recommend shopping here if you’re looking for comfort or decent support after the sale.

The delivery service and customer support is awful. I ordered my products and paid for white glove delivery on 20 July. They called me 21 July and scheduled delivery for Saturday 2 August. 2 August is here and I have not heard anything. I contact customer service who lies to me. First they tell me I was notified of the change to 20 August. I would not have agreed to a Wednesday delivery. I work and not at home on Wednesday. I get put on hold and now they tell me it was always the 20th. I know that to be a lie, not only because of the day of the week but as soon as the delivery was scheduled for 2 August, I notified multiple people of the date immediately and put it on my calendar to make sure I was home. I dislike being lied to, especially when I am paying extra for their supposed "white glove service".

I had a delivery scheduled for 3:30-6:30 today. I noticed on the app they had the correct address but their destination mark was at the wrong address so I called in the morning to let them know. The guy said he would handle it and let the drivers know. Now 6:30 the driver calls me said he's at the wrong address and he's done his route for the day. Bob's customer service said they can’t reschedule for an entire week AFTER THEIR MISTAKE. I paid $100 for this service to be take advantage of and a big business like this should treat customers better. ** company.

Order furniture. Did not come in time specified. Sales person Ivette would not take calls. Finally cancelled order and and wanted a credit since we paid with a credit card. They took forever to give credit. Then they did not give full credit. We went to store and manager agreed and put in the credit we were owed. We waited 20 days and did not receive credit. Called customer support. Well that was a joke. They said they will look into it and get back. I doubt I will ever receive the credit. You can't talk to anyone who can help. All answers are, "We will get back to you." Do not shop here!!!!

We bought a sofa in Bob's Furniture Milford. Garfield salesman. When my husband asked him if he needed measurements, he said he don’t need. Today it’s delivery day and sofa corner didn't go through the door!!! So we were left without a sofa because we gave the old one away. So the last time I bought something in Bob's Furniture! If I can recommend Ashley, it's much better and has many delivery options.

Bob's took my money TWICE for orders where I set a delivery date and once I paid them they said that delivery date was not valid and said it would be weeks after. The second time I took a screenshot of the delivery date I selected so the agent I would recite my story to didn't think I was crazy. Bad business. Bad company. Avoid. Not good.

I had one of the worst customer service experiences with Bob’s Furniture. They completely messed up the delivery address on my order, even though I ensured the address was accurate multiple times before the purchase. To make matters worse, the delivery driver was rude and flat-out refused to come back with the furniture, saying, “I’m not coming back.” No apology, no accountability—just pure disregard.

DO NOT ORDER THE MASSAGE CHAIR. This went wrong in so many ways. Broken 30 min after set up, the local store, if you can get a hold of them, is helpful, but getting through is awful. Customer service is awful. Finally got them to just refund the chair and 1 week it was for the full amount now that they got the chair out after 4 tries and by breaking it AND my door frame, the refund changed by 699.69. Even though I have all the messages and emails, they still won't rectify the situation. Stinks because we get most of our furniture from there. Not that they care, but they just lost a customer.

0 out of 5 stars!!!! The price was too good to be true. I know there had to be an area where they would fall short. In my experience, it is customer service and delivery. I am not sure if they outsource their deliveries but they gave me a window from 12-3pm. I scheduled to work from home and scheduled my meetings around the allotted time and also reserved our elevator for delivery window time. The drivers called me at 2:58pm to tell me they were on their way. At that point, I have afternoon calls that start again at 3pm. They arrived at 3:16 to tell me they were outside (and not at the loading dock). I kept communicating for them where to go but I guess the basic comprehension was not there.

We found some couches of interest online, so visited the closest store (St. Ann, MO) to check them out. Our experience in the store was pleasant, helpful and no pressure (thanks, Torez). The item we selected was carefully explained (recliner sofa) and we opted for the extra protection and the professional delivery (White Glove). The delivery was prompt (within 3 business days) and very satisfactory. We bought the Modern Farmhouse Motion Power Sofa and are very pleased with it in our living room. It looks very beautiful, high-quality. I'm not sure why it includes 5 throw pillows but maybe some folks would appreciate it. I hope the "Goof Proof" extra coverage for spills, damages, et. al is just as good (and never needed, I might add).

First of all I am a disabled veteran with a spinal injury from Desert Storm, and so I asked them to PLEASE call at least 15 minutes before delivering to my home because I have dogs to put somewhere before they arrive, and that it would take me a while to do so, they said sure they would tell the driver, and that the driver will do, well the driver came, no phone call first. They just knocked at the door, then when I told them about it they said they have no notes, and tried to show me on his phone because he did NOT even speak English so I almost told them to take their crap and leave, but I told them to leave the stuff on the front porch and just go, I wonder if they are even allowed to drive in the US.

My Bob’s delivery driver team did an outstanding job! Antonio and his partner were on time, professional, and handled everything with care. They were friendly and made the whole delivery process smooth and stress-free. Couldn’t ask for better service!

Unfortunately, this is my first time dealing with this company, and it was not a great experience delivery was horrible, caught them in a lie, they said they tried contacting me when they don't have my number, they tried to enter a locked building, no communication now a delay in delivery, I will not buying anything else from BDF again

My reclining couch broke one week before the warranty. They claimed it wasn't an accident and the policy was for an accident. Blame Bob's for contracting with this cutthroat company that writes policies that will not pay. I guess it's the only way to assure people that the furniture is quality. The reality is it is not quality and yeah, poorly put together.

Have a reclining sectional that is just over the store warranty (a little over a year) and now cushions are sagging and the frame is warped, tried to go thru customer service and was referred to the "Goof Proof". They want to charge $80 to come look and told me, most likely nothing they can do. Looks great when you buy it, but quality is inadequate. Check warranties before spending your money, now I have over $2000 worth of landfill in my living room and will have to get a new couch, NOT FROM BOB'S.

Please don’t ever buy anything from this company! It is unreal! I am now on six weeks of waiting and six chairs that have arrived new out of the box and ripped. I’ve missed work for their deliveries. They charged me twice what the salesperson quoted for delivery. And they don’t give two craps about what horrible service, terrible managers, and incredibly unhappy customers mean. I am completely disappointed and disgusted with the sales people, management, the service and the quality of the product. They offered me $150 refund because of all the issues. Three days later, they rescinded that offer and offered me a gift card to buy more stuff at Bob’s. Pretty sure that’ll be over my dead body! I have decided to go on a campaign to let everybody know how bad it is! You might even occasionally see me sitting outside telling everybody who walks in how bad it is. This is a hill I might choose to die on.

If I could leave zero stars, I would. I ordered nearly $11,000 worth of furniture for a brand new apartment. The apartment had zero furniture. When the delivery guy came, he made many inappropriate comments to me and did damage to my walls. He begged me not to complain to customer service. After calling customer service, I was told that someone would call me in 24 hours. That never happened and then I received a letter that my case was closed! I called back very upset and the case was reopened and was told someone would reach out to me in 24 hours. A week later, I was still not contacted and my case was closed. I guess Bob's is OK with sexual harassment and damage to property. Now I am stuck paying for damages that THEY did and I didn't even receive an apology.

I ordered the Playmaker on May 6th. I received it on May 15th. The electronics never worked, and the back of the chaise broke the day I got it on May 15th. I ended up in the emergency room for 2 days. You showed back up 2 weeks later with only half of the new one I order. It was a different type. It was a Katie Grey. I told them I need it all. Take it back and bring the whole thing. I talk to 2 or 3 supervisors and asked if the Katie Grey came with everything in the pictures including the pillow and sheets. They told me yes. I get the thing today June 26th and no pillow or sheets. I called and now they tell me it doesn't come with the pillow or sheets.

On June 24, 2025, the delivery team was scheduled to deliver the second half of my couch. The crew arrived without prior notice and mishandled the couch section, rubbing it against my entryway door and causing damage and my wall. They brought the piece into the house but failed to fully assemble it with the existing couch sections.

Great customer service in Calumet City. The down is the warranties on your furniture or anything you buy does not last for five or 6 to 7 years like they say. If it breaks down or a part break down, the warranty covers it however, when you have to receive a new one, you will have to buy a new warranty. That’s the part they don’t tell you so that actually the warranty does not last five years or six so be aware that if you if it breaks or tear down, you will have to re-buy a new warranty for each piece. Sad but true.

My aunt paid for a dining set and several stools. She picked up 2 stools last week and was informed that her other 2 stools would arrived on June 2, 2025. We went to pick them up and all of a suddenly her stools aren't going to arrive until June 3, 2025. Manny B. and the young man in the back pick up area were unapologetic and really didn't care. We asked for a manager and Katie but we got Manny B. who acted like it was nothing that her products were not there on time. He tried to inform us that we were told the wrong information last week, but his uncaring attitude helped me to realize I won't be purchasing anything from you or my aunt in the future. No apology or anything. Felt very unprofessional and only my money is worthy when we are spending money with them only.

Horrible experience, wish there was zero stars. Bob's sold us a mattress combo that did not exist, delivered the wrong one twice in a row, went with more expensive mattress and a promised delivery date, paid for that only to be told 2 days later that it won’t come until 2 weeks after that. They will yes you to death, lie, just to get a sale. Very difficult to get money back too. Stay Away.

First time visiting Bob's Discount Furniture in Monroeville PA. What a great experience. The Customer Experience Representative, Naomi, was so helpful and informative. She walked with us as we explored the store and offered helpful information about the products without being pushy or "in our face". The pricing can't be beat. The store provided lots of different options on all products and was fun to explore. All the representatives were very courteous and friendly without the hard sell tactics you get in most stores. Really liked the variety of furniture options, colors and fabrics. Found many unique items. Can't say enough good stuff about our experience. Will definitely be purchasing and returning. Bob's offers great pricing for quality furniture and with financing and delivery. I highly recommend Bob's Discount Furniture!

Avoid Bob's Furniture Store at All Costs. I regret not reading the reviews before making our purchase. We were thrilled to get new furniture after visiting a friend who had a SUPER comfortable couch from Bob's. Sadly, our experience was a nightmare. The couch pieces were misaligned, leaving a gap. The cushions became deformed and lost foam support within one year, while the frame started fraying as though the stitching was done wrong. For a $1499 + $299 (insurance) priced couch, such wear and tear should not appear until at least three to five years of use.

I honestly can't even describe in words just how awful this service is. They are literally THE WORST RETAILER out there ever! Their delivery service is EXTREMLY HORRIFIC. And that's not an exaggeration. IT IS HORRIBLE. They NEVER deliver on their committed dates and their commitments are so poor that it'd make even the worst retailers look like the best service out there. Their customer support is pathetic! They have no idea what they are talking about! Ever! It seems like a monkey business being run by idiots who don't know the basics of running a business! NEVER BUY from Bob's if you want to retain some sense of sanity!!!

Terrible, I would not recommend Bob's to anyone. I purchased a couch, dining room table and a full bed set. The bed set came damaged. The headboard had barn doors on it. there is no way the delivery drivers could of missed this. They still installed it and we were in the middle of moving that day so I did not see it prior to them leaving, a family member pointed it out to me later that day. I tried to get a hold of them and only could via a text chat and they basically told me they were looking into it and never responded to me.

I bought living and dining set less than 18 months ago. The cushions have basically completely flattened and have no support. Contacted customer service. They told it was past one year and warranty ran out and offered for me to pay $79 for someone to come look and tell me how much to replace the foam inserts would be which I declined then offered to give me a price over the phone so if I accepted someone coming to assess the couch I would of wasted $79 plus cost to fix then I was told is was discontinued and no longer available. Lesson learned. Good deals are usually too good to be true.

Worst experience ever. First they delivered wrong couch and love seat, then had to wait for correct order. Then after sitting on furniture less than 10 times the seam split. Now waiting for months for a cushion, if it ever even comes in. Do yourself a favor and avoid the headache.

I strongly advise against purchasing from Bob’s Discount Furniture. Our experience has been extremely disappointing. We bought several items, and the glass on our coffee table broke shortly after. I filed a claim, which was denied without any clear explanation. Despite multiple attempts to contact their customer service, I received no response.

We bought a recliner sofa and love seat in 2022. Two years later, recliner stopped working. We bought Goof Proof insurance and contacted Guardian who handles Goof Proof. After you submit the claim, you have to wait a week to get a response back. They said it needs to be inspected before they authorize the repair. It will be over 3 weeks before they inspect it. God only knows how long it will take to get repaired IF they authorize it. So the recliner stopped working in the reclining position so the foot rest is in the way all the time. I suggest no one buy from Bob's. And if you do, don't waste your money on Goof Proof.

Me and my wife have been Bob customers for over 20 years. We purchased a couch set for our home. Beautiful set but just after a few years the under side of pillow arm rest started to Crack. I was told at the time of purchase that the couch was fully leather but this was not the case. The underside of the pillow arm rest was fake leather. I sent pictures to Bob's headquarters and reached out to the store and I had goof proof protection plan. They are a "JOKE." Another way to take your money. I showed the damage to a Bob manager and he agreed that the cracking wasn't normal wear and tear. It had only been a couple of years. Bob's will take your money but will not take the time to help a loyal customer when a problem arises. Shame on you Bob's and shame on your parent company Bain. Before you purchase anything from their store please ask more questions so you don't end up like me and my wife.

I have bought from Bob’s twice in the past (several years ago) and was satisfied with my experience and product. Decent value for money paid. Recently, we bought a couch and live seat for our vacation home in Maine (we live in Mass.). We are located on a lake outside of town on a well maintained dirt road. We explained our location and were assured they could deliver to us. After placing our order, we noticed the color was listed wrong on one item and we had to go back to the store to correct. At that time, we tried to clarify our location for delivery, explaining we are not difficult to get to but are in a lightly traveled area outside Baxter State Park. They refused to take any directions info from us stating they would find it with GPS. It is definable possible to get good GPs direction to our home but our direction tips would definitely help.

Bought couch set and had for 2 years. They didn't hold up and in the corner you fall through. Was told this is foam resilience. There's a gap between the couch and sleeper from underneath. It was made cheap. The loveseat the leg fell out. The wood is all gone that the leg screws in. We can't use our furniture as we pay on the interest. We was told to pay off on the incorrect day. So we had to pay for interest that gets added on. We bought a mattress too. This thing makes you feel awful. Hurts your back. We just wanted our money back for original purchase. I'd never buy from Bob's furniture.

I tried Bob’s after not shopping at their store for about 20 years because of the poor quality and the goof proof non-service nonsense. I decided to give it a try. My recent bad experience reminded me quickly why I had not shopped at Bob’s for decades. The sales rep was good but sold us a defective bedroom set that didn't last a week. I loved the bedroom set, but the bed frame broke on both sides of the bed. We were told the adjustable base and mattress were too heavy for the frame, which sat right on top of the drawers underneath the bed. My husband was like shouldn't the salesperson have known about this? Too eager to make the sale. The dresser to the set was never taken from the delivery truck because on two different occasions it came in damaged both times.

I ordered a bedframe which came without the middle bracket after I specifically reached out to ask if there was a middle bracket coming with it. It never came. Spoke to Customer Service. They could not resolve or send me a middle bracket. They said I had to purchase one separately, even though this item is supposed to come with one. Then I ordered a couch. A bureau was delivered instead. When I called to tell them I needed my couch and not the bureau that is not mine. They said I had to re-order everything. I received my couch in the wrong color. I ordered gray and it came in navy blue. They said I had to return the couch and they would then send out a new couch in the proper color. They could not accommodate doing this in a timely manner. I reached out to customer service and they gave me false information over and over. Will never ever buy from Bob's Discount Furniture again!

Bob's furniture store. It is a joke. It should be called the circus ran by clowns. A delivery can never be so simple. It always take 4 to 5 deliveries of Re schedules before they get it right. Bob's Set me up for a delivery Last Friday that had to be rescheduled due to not having All the parts. They reschedule for this Tuesday Which the delivery boys was young, lazy And did not want to deliver or set up, Was told they was five minutes away never came, Said they knocked on the glass door how do you knock on a Revolving glass door that opens to a lobby. Who did you think was gonna come down. Jesus. My window frame for delivering was 1 to 4. They came early without no email or update being sent. The store and customer service is not no better. All they did was transferred. Hang up the phone and didn't take the call serious. As.

Worst customer service ever. I bought furniture from their outlet and it is still there! They told me that they would have it delivered and all I have to do is call this number. Well, I've called that number 14 times, nobody answers and nobody calls me back. I have to go out and hire an independent mover to get my furniture. This is ridiculous. Whoever heard of a furniture company that doesn't deliver furniture. Besides, the deals are not that great. I'll never be fooled again by Bob's Bad Service.

I've never encountered such incompetence from a company. We were supposed to receive a delivery last night, but the driver called us at 4:09 p.m. Stating he was at our house.... He was not. He was at the same street address—just in a completely different town. He admitted he hadn’t bothered to input the town and zip code. Although he was frustrated about the extra 30-minute drive (we were his last delivery), he assured us he was on his was. Five minutes later, we received a text saying our shipment was canceled and that we would need to reschedule.

I've purchased 5 separate pieces from Bob's in Bangor, Me; two Trevor recliners, two solitude espresso dressers, and the solitude espresso king bed. The furniture is very new so I can't comment on how long it will last. But it is heavy. Seems sturdy. And looks good as a matching set. Plus the prices are right. I love that you can finance it through Acima. My only complaint is the wait for delivery, as it can take a month or as little as two weeks. Overall great service and experience. How long will the stuff last? Only time will tell.

Bought a mattress and adjustable bed from Bob's Furniture. I liked Matt the salesman and was very impressed with the communication on its delivery and set up times. Unfortunately, when they came to set it up, they noticed that the plastic covered mattress had water in it! I am moving into my new address in 3 days and they cannot deliver a replacement 4 days after that. I spoke with customer service and the store manager who stated that there is nothing that they can do. This unacceptable.

I’ve had the absolute worst experience with the online customer care team. I ordered a bedroom set for delivery on Friday, March 7, took the day off unpaid to be present, and the rail arrived broken. The supervisor assured me it would be redelivered on Saturday, March 8, as I explained I couldn’t take another unpaid day off due to having a child.

We have ordered 4k worth of furniture for our new home a few weeks ago (FEB 2025). We were told all the furniture is available at the warehouse and will be delivered as soon as we are ready. We scheduled the delivery for Feb 27th. We took annual leave from work to be home. They gave a time frame between 11 AM-2 PM. The driver did not show until 2 PM and only delivered quarter of our items.

My couches are less than 2 years old and started peeling. I called warranty. They won't cover it, they said leather should not be doing this, to call store. I called Bob's. They don't give a damn that they sell cheap furniture. They only guarantee your stuff for a year. On top of this I had to get the recliner seats fixed three times in the first year. Selling fake leather couches. I wish I would've listen to the reviews before. So if you're not one of the lucky ones that nothing happens to your couches, they will not care to fix their poor quality furniture.

They are the worse.... They all nice on the phone. They will explain things to you but don't follow through with their warranty. And their furniture don't last. The furniture is garbage. Don't ever buy from them. They need to be put out of business.

Big disappointment. I can sum up Bob’s Furniture in one phrase - overpromised and underdelivered. On Sunday of last week, I purchased a mattress for pickup in store. Salesperson told me I could pick it up on Tuesday. I left the store to check another mattress, and returned approx two hours later. Agreed to buy this mattress, thinking all conditions were the same. After my credit card was charged and we completed the sale, I was told that all available deliveries were filled and it would not be available until the next week, Tues or Wed. I grudgingly agreed.

Recently bought a Stevie Charcoal loveseat and couch with my brother for my elderly father. They were temporary fixes, but I figured they'd be good enough to last about a year or two. It's now been approximately 3 weeks that he's had somewhat light use out of them. They're just about the most uncomfortable couch and loveseat you've ever sat on.

I had a great experience from Bob’s delivery today, came on time, the guys (one of them Jean) did a great job, was careful with my order, set up everything right, checked if it’s works right before they left. So 5 stars, highly recommended.

In October I bought a bed king size, a recliner with a double seated sofa with massage. All these items came with issues and problems. After multiple times coming here they rectify it. I also bought a dining room table. Eastham 5 Piece Dark Brown Upholstered. It has come all stretched up. The chairs are not well glued in and they have been in My Home about 15 times. Their solution is for me to keep these chairs that are messed up and that they will give me $200 off on the product that’ll break in a few months because it’s not well put together. They also swapped out my dining room to something that I did not like. That my husband chose. The same issue. Now again I go back to the table that I want in the beginning and they brought it all scratched up. I didn’t get to see the chairs and when I’m in scratched up I had big pieces.

Alonso and his coworker were on time and did a great job setting up our couch. Very friendly and professional. I would definitely recommend using Bob's. We bought several items in the past and never had a problem.

Horrible experience, Bob's does not have a return policy and once your item is delivered it becomes final sale! It takes a couple of days if not weeks to get used to your new furniture or to see if you really like it in your place, for bobs this does not matters and will not take any returns for refunds after item has been delivered! Will never buy again nor recommend to anyone!

Whatever you do, do not purchase their insurance!!!! Complete SCAM!!!! I will never do business again with them as it relates to them being pushy about insurance coverage knowing damn well Guardian Protection Products INC will do absolutely nothing other that take your MONEY!!!! Thanks for robbing people and not honoring what you advertise!!!! I will continue to put BOB'S and GUARDIAN PROTECTION PRODUCTS INC ON BLAST EVERY CHANCE THAT I GET!!!! NOT PLEASED AT ALL!!!! BUYER BEWARE!!!!

Yesterday my delivery arrived. The night before we got a half inch of frozen snow. When the delivery truck arrived my plow truck and sander was just wrapping up. My street was down to bare pavement and my driveway was down to bare gravel. I received a call from Bon’s stating the delivery driver was unable to make delivery as it was unsafe. I walked up the driveway to speak with the driver and he started to back up down my street as I approached him. My plow driver chased after the vehicle and said, "It’s all set. You can make your delivery." The driver informed him he was turning around and would back up the road. They never returned. Bob’s called again to state they had to reschedule the delivery. I explained what happened and the condition of the road and my driveway and they said they file a comeback order telling the driver to go back and make delivery.

Good price, good selection and decent in-person staff. However, after my purchase of a sofa, they said it would be delivered on Friday. I get a call at 7:40 am asking me to call them back but when I call back the automated system says they are not open. I was finally able to connect with them after 9 am. The guy said I would be able to get my sofa until mid-next week because their warehouse guys couldn’t find my sofa. So I was a little frustrated because I moved everything out of my living room (old sofa, side tables, etc) for the delivery and now I have to move it back and then move it back out again when the delivery is made.

I took delivery in January 2022 of a sofa and a loveseat. I purchased Bob’s “goof proof” extended warranty. Total cost was over $2200. A few months later, the reclining portion of the loveseat broke. The technician who came to my house inspected the and informed me this was a known defect, and I was given a new loveseat under the standard 1 year warranty. At that time, I was concerned and was assured that my extended warranty would cover any issues for five years. Approximately two years later, my replacement loveseat had the same exact breakage. I filed a goof proof claim and was told regular wear and tear is not covered, only “accidental” breakage. This is unacceptable as I certainly didn’t break it intentionally and have had two of these pieces break in three years well within the extended warranty. I have been denied replacement by both Bob’s and the warranty company.

Would give 0 stars if I could... They delivered the wrong color dining set to my home twice. Then when the correct color finally arrived the bench seat was broken! It took 4 deliveries and almost 5 weeks to get my order correct! Calling corporate is a complete waste of time. I have 5 documented calls to the corporate office. They do nothing to accommodate the inconvenience of having to rearrange my schedule 4 times to accept delivery, nor do they acknowledge the fact that they could not deliver the correct color!

I had a delivery scheduled for 1/28 but was sick and had to be away from my apartment however Bob's told me it would be fine if the apartment manager let the movers in which he did. They then decided that they would leave the unit stating that “we aren’t able to deliver unless the owner is present.” This turned out to be false. They left my apartment without calling me or anyone to let us know. I arrived at my unit the next day to find an empty apartment. No furniture. This is after the movers were extremely rude and customer service was absolutely no help as they told me “too bad the furniture was sent back to the warehouse in Connecticut and we can’t get it to you for a week.” They also failed to reimburse me for a hotel so I have been forced to sleep on the floor of my apartment.

I have been a loyal customer to Bob's Discount Furniture for almost 10 years. I recently purchased a 6-piece dresser from Bobs.com for $565.00. When I received the item, it came in over 60 pieces. I reached out to them and come to learn that they sold me a piece of furniture from a 3rd party vendor. It is NOT even a Bob's furniture piece. Which explains why the quality was particle board (IKEA grade). If I had known that it was a 3rd party vendor, I would not have bought the item online. But because I trusted that it was a Bob's furniture piece on their own site, I thought the quality would be the same as all their other products.

I have brought Magnus Power loveseat with power headrest, Magnus Power Sofa with Power headrest along with some other furniture 4 years back. I also brought their additional insurance they sell. I brought it in January 2021. But I would say they are not durable at all and does not work for more than 3 years. Insurance company and Bob's does not honor any claim. Leather started coming out and it is of no use after 3 years. No one will listen to you about issues. After talking to many people they say that, "We can send someone to look" but I have to pay for the visit. Which is strange. Their insurance partner Gurdain also does not bother to send any surveyor to check and their simple answer is leather is not covered in insurance and they only bother whether it came out accidental. If anyone buy any leather stuff, does not matter how costly it is, it will not last for more than 3 years.

I went into the Lexington store to pay off my furniture. They do not take payments at the store, you must go online to pay. Once the payment was made from the list for paying the balance, a new balance showed up saying I owed at least $80 more. First, what do you do when someone purchases a piece of furniture from you and pays cash. Do you tell them they must set up a online account to pay in cash? This is an absurd way to do business.

We bought a living room set and after 6 months the recliner started rocking from left to right. We contacted Bob's and they referred us to the warranty company. The warranty company is refusing to do anything about it. We've had 2 techs out and still broken.

Our Bob's Discount Furniture sale turned out to be a nightmare and I will not be buying anything else from Bobs. Jan 11th 2025 we pick out a bedroom set, put $500, 2 days later paid the entire $1,649. Their delivery team went to the wrong address on Jan. 16th so we had to wait until Jan 21st and they went to the wrong address again and now we have to wait to see if they can deliver our furniture tomorrow or not. This is unacceptable and I will never step foot into another Bobs furniture again and I definitely won't be recommending my family and friends.

The furniture quality on the other hand is embarrassingly bad. First of all open any dresser drawer in the store and find just how thin and low quality these products are. No dovetails, just cheap cheap assembly that is guaranteed not to last. It's a shame that most consumers don't know the difference between quality craftsmanship and this "Made In China" junk. Every piece I looked at was fake wood, plastic resin style junk. Every drawer I opened was quarter inch thick plywood(at best, possibly 3/16") and assembled with the absolute cheapest/fastest way possible. Any "real" piece of furniture is made out of quality materials. Nothing in this store is of quality. Nothing is meant to last here. Just search "Bob's Furniture Consumer Affairs" or check out their Better Business Bureau page which is horribly reviewed.

We had a great in-store experience; however, the delivery service left us without a bed for our daughter and without a couch for several days. We bought a dining room set, a chair, a bed, and a sofa. The day after Christmas, the dining room set, chair, and bed were to be delivered. When the bed arrived, it was broken during transport. That was not an issue as we had a separate delivery coming for our couch. On the day of the second delivery, it was snowing. We received notice that our delivery would arrive, and set to breaking down our couch and the bed in anticipation.

Upon having to have my furniture replaced 3 times and now it is getting picked up permanently, due to poor quality, Bobs is refunding an amount to me that will still leave me with a balance due of $759.46... All because when I purchased a new set of furniture (after 2 couches failing within 1 year), I was informed by my salesperson and the store manager; the remaining balance would be rolled over to the new loan and was not. This left me with a remaining balance of $227.72 PLUS interest accrued in the amount of $531.74, which Bob's expects me to pay off. I have also spoken with Wells Fargo on the interest and the previous balance of $227.72 and they told me that's on Bob's Furniture for not rolling it over....

Bob’s furniture doesn’t hold up. If you want a piece of furniture for a year you are good to go. Manufacturer warranty is good for one year for a reason. I was a great Bob’s furniture customer for few years now. Furnished my first home, also couple of rental properties. As a business they should love me. After roughly 3-5 years since I am buying their stuff over 70 % of pieces are in the garbage. Couches, chairs, beds, tables, daybeds….are junk. They break, lose shape, stop functioning, screws get loose…. If you want a piece of furniture for one year it’s great. But consider buying something new after a year and pay someone to get rid of Bob’s Junk!!!

Do not buy product from this store. They will wine and dine you. I bought a living room set 5/2021 and took out Goof Poop. My husband sat in the chair 12/2024. We have been fighting this for a month. Goof Poop won't cover it. I will never buy another piece at Bob's. You get insurance to cover everything. These idiots won't cover it, The insurance put us through the mill. Four sets of pictures - can't cover it. I am so disappointed in them. My money will never be spent with them. Maybe they will go out of business if they are lucky.

Well, folks, let me tell you a story—a story filled with hope, disappointment, and a sectional sofa that never quite made it home. If this were a movie, it’d be a comedy—except no one’s laughing. It all started with excitement. I ordered a sectional sofa, imagining family gatherings, movie nights, and maybe even a little holiday cheer. Two weeks later, the delivery truck rolled up, and I thought, "This is it!" But instead of the sectional I ordered, they brought me the wrong piece. Okay, mistakes happen. I get it. We’re all human. But the salesman who placed the order? Let’s just say “attention to detail” wasn’t his strong suit. So, I reordered and waited another week.

Purchased sofa, love seat and chair set from Bob's Discount Furniture on 10/04/2024. They would not deliver it because it was only available in store. We were purchasing it for our new home but we were not making settlement until 11/04/2024. They would not hold it so I had to pick it up on 10/09/2024 and store it in my garage. After moving we called them on 11/18/2024 and told them that a spring seems to have come loose on the love seat back. They sent a repair person out on 11/23/2024 and he said he repaired it.

Bought the farm house sofa and love seat. Absolutely love them. Only flaw we have is the power recliner buttons being on the inside of the furniture everyone has hit the buttons with their legs and when you have a phone charger plugged in it bends when you sit down. Other than that love this set.

Please don't waste your time or money or fall for the sales tactics. All they care about is selling you cheap furniture that doesn't last over 6 months. Goofproof doesn't work on furniture so please don't fall for it. You're better off going to a furniture outlet you see on the city streets. They have a way better quality of furniture, tables, chairs etc. I bought a table and chair set and sleeper and sectional from Bob's. It's a disappointment I regret. Very cheap furniture and it falls apart.

We purchased 2 night stands for our bedroom. The quality is excellent. We had them delivered, very pleased with the delivery personnel, very polite and friendly. Would highly recommend. Great price, no assembly required.

This has been the absolute worst experience I have ever had. To start, they sent a right hand sofa with a right hand chaise. Had to wait another week for the correct sofa while the wrong one sat in the middle of our living room. Customer service is absolutely horrendous. Asked for a supervisor a total of 6 times on 6 different calls because they would disconnect me every time I asked. Joshua, the fifth "customer service" rep I talked to was extremely antagonistic and condescending. Should have been fired after the way he spoke to me. When I finally did get through, they did absolutely nothing. Come replacement delivery today.

If you're thinking about purchasing furniture from Bob's, Don't. Do. It. Bob's Discount Furniture Bob's Discount Furniture. We bought a couch and got the goof proof protection in mid 2023. We've had two different claims denied because it's normal wear and tear. Our couch is literally splitting at the seams because my husband sits there a couple times a week and they're denying the claim because it's normal wear and tear. The worst part is, my portion of the couch is dented. It's been dented for about 8 months, but I was lazy and didn't feel like filing a claim. Well, too bad, it's normal wear and tear now.

First off I thought I was buying a well made couch seeing as we spent about 4,000 dollars on something we were hoping to last! I have it only 4 yrs and have had nothing but issues starting the 1st month we got it. From the material breaking, sewing coming undone, etc! I also bought the goof proof because I have small children and dogs and we again wanted a couch that would last. I swear I have filed 3 claims and every single one gets denied. The furniture is falling apart and their "extra" protection that they promised they would replace they never do.

I recently moved and had to buy everything. I bought a sofa and mattress from Bob's. Initially I was very happy. The employees and products purchased were very good. But then I started seeing bugs. Bed bugs. Exterminators came at least 7 times, but could not get rid of them. I was told by one of the technicians that the 'ground zero' for the bugs is the sofa. As a last resort, my apartment was heated to 120 degrees for 24 hours. Still had bugs. I ended up throwing my $1300 sofa into the trash and am still paying for it.No one else in my complex had bed bugs. When I googled Bob's furniture/bed bugs, it seems they have had more than one lawsuit for bedbugs. During this time, 5 months, I contacted Bob's and they would not do anything. It's a lot of money gone.

Made a delivery appointment for a Saturday and instead they came Friday - had to take a day off from work. Then they refused to take the old mattress even though I paid extra for White Glove. DO NOT USE THIS COMPANY because they apparently have no power over the shipping company they use.

Buyer beware because if you don't like what you ordered, and you don't report it for a return within 3 days, they won't help you at all. I reported on the 4th day, and they won't do anything, even though the product is boxed back up and ready for return.

If I could give zero stars I would. We purchased bar stools from Bob’s Furniture online. When they arrived they were the wrong stools; they did not match the description. I spoke with “customer service”, told the associate they didn’t match and we don’t want them. I sent photos of the stools and the order/description. The Bob’s associate admitted the error was on Bob’s for having the wrong description on the website. However, since a 3rd party shipped the item “the order needed to be processed/cancelled” through them. Her solution was I pay the $700 for the stools we don’t want and they’d give us a $130 voucher. No! So, the solution is they will send me FedEx labels to ship them back.

Buyer beware. Furniture we received is the most uncomfortable I've ever had. No returns no credit. They sent out a technician as they called him. I asked about indentation on area of sectional, told me that was normal. I laughed!! He said because they have cardboard underneath. I said WHAT! He proceeded to tell me it was normal. All and all never will get my business again! IT'S JUNK!!!! Customer service gave me the run around and told me I was stuck with it!!!

Buyer beware. 3 day return policy. No exchanges. Bought small kitchen dining set for new house. Over estimated size with wheelchair. It is unopened!!! We were unable to move due to a remodel controlled by Murphy's Law. Hurricanes, 1 contractor injuries (not on my site thank fully). Electrician left in middle due to catastrophic injury. Now on disability AND SO ON. Now this. I will never shop here again. NOTE: this was not on clearance. It was brand new!

We have purchased from Bob's in the past and appreciate the discounted costs knowing full well we’re not paying for top quality. The issue we have is the absolutely terrible business practices. We purchased a king size mattress and were told that the old one would be taken. We agreed on it at the time of purchase. When the mattress was delivered we were then told this was a “white glove service not included in your contract”.. We had a discussed the pick up at the store and it was verified by the associate. Only reason we purchased was because we’d get the older one removed! Delivery drivers call customer service, they say “sorry for miscommunication - nothing we can do.”

Where should I start? So my wife and I went into their Fort Wayne store to look at new living room furniture. After spending an hour in the store, we settled on a couch and love seat set. Now the sales rep tried to sell us on the “white glove delivery” stating they move out our old furniture and clean up the mess, never telling us that if we did the threshold that our couches do not come assembled and we would have to assemble them. After a disagreement with the sales rep on delivery dates. we finally get it scheduled and we leave. Well the delivery date comes and not only were they late, the just dropped off 2 huge boxes. So I called their customer service and they actually credited the delivery charge for the inconvenience.

My experience when dealing with the employees at the physical location of where I spent a large sum of money to furnish my new home, were absolutely pleasant. However, after I reviewed my invoices and compared them with my bank statements, it can’t to my attention that close to 1,000 dollars had not been refunded to my account after I made exchanges for less expensive items OR cancelled items altogether. The physical store manager was helpful in attempting to resolve this issue but even he has to send everything to accounting because the formula for crediting isn’t as simple as a price for price exchange or getting 100% of the money you spent on an item refunded back for you. For example a $600 dollar product cancelled should be refunded at $600 but it doesn’t work that way apparently. Or a $600 item exchanged for a $400 item, I would assume the difference would be $200 but again, it isn’t that simple nor is it explained to the consumer.

I purchased a bedframe from BOB's in August 2024. The product was not as expected. The bed frame was very low to the floor. I was expecting it to be higher off the floor. The frame was too long and wide for 14" mattress. There was a lot of space between the bed and frame....OK. But tell me how the bedframe is already coming apart after 2 mos. Unacceptable.

Amazing experience at Bob's located at 171 w 230th street Bronx, we were greeted by an amazing salesperson name Frank “Navy”, very patient , knowledgeable and friendly. He makes sure we looked to every possible option before we make our final decision. Definitely coming back to Frank for our future purchases at Bob's. Thank you and keep it up Frank.

Purchase was of course smooth. Delivery is, however, far from it. Delivery manager preferred a purchase cancelation than working out a solution although it was their error. Don’t waste your time with them.

I bought a furniture on line in this store and they ship three stools through Fedex. When I made the purchase all was finance. I paid off all the charges and leave my account open. After two years I received a charge and call the bank to see what was that charge, they advise me to call Bob's Furniture which I did. I find that out that after two years they decided to charge me for the delivery of the furniture, which for me doesn't make sense. I paid off all the charge and how it is that so further in the future I received this charge. It does not feel right. Feels like scam to me and who warranty me that I will not going to receive a charge again with the same excuse. Their customer care stink and they are a bunch of thieves!

Very disappointed my first order from Bob's And my dresser was broken. Now I have to wait another week with no dresser. Would not recommend. I'm nervous for my culture to come. Delivery drivers were very nice. I guess I'll be going back to Gardner. Wait for furniture. Because they didn't even compensate me at all, even though I had to take off work this morning to be here. Now I have to take another morning off.

I bought a sectional from them and have had to leave the sliding glass door open 24/7. The offgassing is so severe it triggers asthma attacks and I live in a 700sq ft apartment so totally immersed in it. I didn't realize until after that returns aren't allowed which is insane and the first I've heard from an online retailer. An obvious glaring red flag that makes total sense.

I bought an dinner table in 2020 with an warranty for 5 years, when I made the claim for 2 chairs and the bench they told me I’m not covered even when the 2 chairs have broken legs and the bench is damage.

I purchased a king mattress, foundation and bed frame from the Bobs Furniture store in Madison Wisconsin for my daughter and son-in-law as they just moved there. Mattress and Foundation was delivered on time, but no bedframe. I was told the bed frame was coming from an outside vendor and would be delivered UPS/FedEx etc. directly to the house. It never arrived, so I called to cancel. I was told it would arrive in 3 days, so I waited. It did not arrive, so I called again to cancel. I was told they would cancel if item was not in transit and was told to wait to hear from them. 5 days later no response from them.

Ordered my first piece of Bob’s furniture. I live in an apartment building and made it clear NUMEROUS TIMES that there are delivery day/time constraints which the staff in store noted Monday thru Saturday 9-3. I get notification that my delivery is due to come at 7:45. No good. Speak to customer service who tell me they’ll put in a request for the delivery time which should have been noted to begin with. This was the day before my delivery. The morning of delivery I get a text at 6am stating my delivery would be there in an hour. Again, no good. I get a call from the driver a little after 7 saying they’d be there at 7:30. Still no good.

Furniture fell apart. They tried to repair and it fell apart again! Then would only give store credit. The stuff we got to replace it isn't anything we wanted or needed. But when you have to pick stuff you have no choice. This furniture is junk. I have a meditation pillow on order from store credit that I STILL haven't received. They will not give us our money back for it. Said they are waiting to see if it shipped. Though their own website says "still in production". Save yourself, don't shop here!

Bob's Discount Furniture is undoubtedly the most abhorrent business I have ever had the misfortune of dealing with, not just as a furniture retailer, but in my entire life. From the moment I stepped into the store, I was greeted by a salesman named Domingo, whose demeanor was shockingly abrupt, rude, and downright sleazy. To make matters worse, Domingo had the audacity to add a $149 "goof-proof" charge to my purchase, despite my explicit instructions not to do so. This blatant disregard for my wishes was just the beginning of my harrowing experience with this deplorable company.

Bob's Furniture Blew it, after 3 deliveries of a defective headboard one of their delivery people left a racist word on my wall. I will be pursuing this in the morning. This is absolutely unacceptable.

We purchased a furniture from BOB's Discount Store in Huntington Beach, CA. on April 23, 2024, The furniture didn't fit our expectation and we returned it in a week. When we return the furniture it took over 2 hrs for a store associate to process, and we were told at the store that the refund will be automatically deposited in the card used during purchase within 7-10 business days. After two weeks there wasn't any deposit, so we went back to the store, a store associate told us we need to have "master" account created, we didn't know what that was, but they created the account for us, and they told us we will get an email in 24 hrs asking us how the refund should be paid. They told us if we didn't respond to the email, the bank would automatically send checks to the address of the buyer.

We went into Bob's in Scarborough Maine to purchase a sofa. We were greeted by Bill B. After some time spent looking, we decided to purchase one. Bill mentioned about the "Goof Proof". We specifically asked about certain coverages on the buttons and sofa, and he claimed "yes, all covered under Goof". So, we spent an additional $200.00 on top of the $1400.00 for the sofa. Here we are 2 years later, the sofa stopped reclining and charging ports stopped working. I filed a goof claim just to be denied. They sent a tech to our home who made claim it "would be covered", which we have on our camera. However, Goof denied. So now we have a non-working sofa. I have called 7 times and every time they call back, they hang up "while connecting to a rep".

As always, I really enjoyed my experience at Bob's in Redlands. Kim was knowledgeable and helped me to find the dining table that suited my family's needs. Daniel delivered the furniture and was very careful in his set up and positioning of my furniture. He cleaned up all of the boxing and packaging materials After he had inspected everything. This was a very positive experience and I will be going back for more.

I can't recommend your store, paid $500 for a table set. When it got delivered, the delivery people were filthy. They set up a table that was broken. The table fell. I got hurt, your store didn't care I got hurt. It took about a month to get my money back and about 50 phone calls, how can anybody not care about somebody getting injured on receiving a broken table that weighed about a hundred pounds and then customer service tells me, "Have a neighbor move it for you." Who does that? Worst experience I had in my life, just don't treat people like that. I told over five people. I pulled my back out, nobody ever called me back or cared. I got hurt. I was never offered anything, sad.

Crappy product. Only few months it messed up. We filed a claim because we paid insurance for it but the insurance is a big scam. As you can see their reviews will tell it all! Poor product quality. Squeaky and every time you put the recliner chair up it makes a creak.

Would definitely not recommend Bob's Discount furniture. Bad experience with buying a mattress from Bob's this summer. Showroom and trying out mattresses went fine. Some staff super nice, some staff just neutral. Ended up buying a ~$1800 mattress that seemed pretty good. They said they do returns or exchanges between 30 and 90 days after buying it. They want you to wait 30 days to see if you can get used to it. I guess that's fair.

I will never ever go to Bob's Furniture again. Will not recommend to friends or family. They are non empathetic liars and should not be selling bad quality furniture to people who trust their word. I had a horrible quality mattress that I paid over $1000 for and I had to say I was going to file a complaint because the delivery men didn’t want to do their job and pick up the horrible quality mattress. It was finally picked up but then they never refunded me. I’m still responsible to pay bob’s furniture for this mattress I already returned due to the quality. They refunded me but then added the mattress back on my credit account. Then they said they were sending me a check for the amount of the mattress which makes ZERO sense.

Run far! Do not purchase from here. I spent almost $2k for furniture and no idea when I’ll be getting it if I’ll even be getting it. No numbers work and customer service is people overseas who read like robots or tell you they can’t assist. The systems are down. 4 days and no information at all. Ask for a refund and they say they can’t. Beyond a disgrace and unprofessional.

They were supposed to call on Thursday to give me the time for my Friday delivery. I was never contacted. Today is Friday - can't reach them by phone - supposedly undergoing online maintenance. Considering canceling order!!!

Like everyone else we got the warranty for our bedroom set. The wood planks are snapping and few legs are broken. The installers stripped the screws. They won’t come fix it saying it’s not covered by insurance! Their Bob employees! That makes absolutely no sense!!! It’s all a scam for more money. They stopped responding to emails and calls. So now we’re looking for replacement planks, legs and hardware.

We purchased almost $3K worth of furniture at Summerlin store. The salesperson advised us to purchase their warranty and we did. Now, we called the warranty department because our love-seat having issues. They just decided to reject our claim, not inspecting before their decisions. Basically, they are glad to take your money by lying to customer. Do not buy their bogus warranty. Not worth it!!!

We purchased a couch over Labor Day weekend from the clearance section. At Bob's in Novi, MI. Picked it up the next day and brought it home to find the couch was infested with bed bugs. I would never think to check a couch in the store. But within 30mins of it in our house my husband saw bugs around the armrest compartments. Upon further looking bed bugs could be found in every seam/crease or zipper of the couch. Live bed bugs, dead ones, casing of dead bugs. Definitely bed bugs. We had to immediately move it back out. Ended up throwing out our living room rugs and two days rigorously cleaning/spraying our home bc we had no clue if a bug fell off the couch while moving it in.

Bob's sent us out a used mattress after replacing the faulty one. Bed frame broke not even a month after getting it and is still broken. We have gone through 3 faulty mattress and are still waiting on our "new" one. We have filed a complaint with the BBB. We have followed up with customer service and managers. Please Do not buy from them!

Total junk for furniture!! 2 living room sets had to be returned within 3 months. Low quality furniture. Getting a refund is a giant headache. Stay far away from this place. Don't waste your money. Furniture is complete garbage!!

We bought the Goof Proof with a sofa at Bob's. After 3 years spring came off and they decline my claim. We have a lawyer working on the insurance term and my situation. We waiting green light then file a law suit to bob's and goof Proof.

Dining Table is 2 months old and has stains from glasses that will not come off! Worst piece of furniture I’ve ever purchased! I called and they recommended I call the extended warranty company but why when it’s still under warranty? All I am getting is the run around! Look elsewhere for your furniture,

I had been reviewing furniture on line for a couple of weeks and finally decided to make the hour and 1/2 drive to the Reynoldsburg store. I saw a sectional that I was interested in the outlet spot in the back. It was power everything but I wasn’t plugged in at first for us to test, a salesman walked up and said he would plug it in for us and upon doing so another couple walked up and was sitting on it and over took the salesman’s attention from us. The salesman at that point totally ignored us and was answering questions from the other people there after we were. He walked away with them and another sales person came up to me and asked if I need help.

ORDER FURNITURE ELSEWHERE!!!! I ordered a bed for my daughter over a month ago. The delivery team messed everything up. They were not at my house, left me a voicemail stating that they wanted me to confirm the address. Called back and confirmed address is exactly how my order has it. Then missed another call because I was on the phone with customer service, stating they were waiting outside my house for 15 minutes. They were not at my house ever, I was waiting on the front porch talking to the customer service team. How could they have been at my house when they apparently didn't even have my address correct apparently. I was provided with no remorse by all agents who just said, "Sorry you missed your delivery". WHAT A JOKE! No remorse or trying to make anything right on their end.

Horrible service. I contacted Bob's because the chair that I had. What's making a squeaky noise and it has some dirt stains on it? So they were gonna send a technician out to do a repair. But I canceled that appointment 2 days prior because I had to work. Today is Thursday. The technician shows up. I'm not home, so he hangs out in my driveway. For 3 hours when I finally was able to track down the number that he called me from for my cellphone I called him, he did not answer. And I asked him, is there a reason why he's been sitting at my house in my driveway?

I have read so many terrible reviews here that I almost gave up on purchasing my sofa from them. So I had to come back and say: I bought a sofa from the Shelby Township store, the salesperson, Kerry, was very nice and not pushy, the delivery happened exactly the day she said it would and the item came perfectly packed and no issues. For the quality I'll need to use more time to evaluate, but my first impression is pretty good, it's pretty and comfortable. Totally satisfied.

Horrible experience. Tried to sell me the wrong product. First was told it was in stock and after a credit check was told it was sold out and would be 2 months then was told just kidding would be here on the weekend. The weekend comes no phone call due to them writing down the wrong phone number. I contact them. Products still not there and have been given three days it may possibly show up. Just awful.

Bed Bug Alert! On 4-23-24 we purchase a bedroom suit, mattress and boxspring for a total of $5000.- with bedbugs! A couple of days after it was delivered we noticed ticks or so we thought. It was springtime and really didn't think much of it. Then my son developed a rash all over his body! We thought it was allergies. Finally, my husband started getting the rash all over his body! He woke up to bugs scurrying all about the bedroom. This all took place within 3 months.

I bought an adjustable bed from this store a few years ago and it has been okay so far. The delivery people left a lot to be desired, but the store apparently contracts the delivery out to third party delivery companies. So, I recently bought a recliner from Bob's online. It looked nice, and was reasonably priced so I placed the order. 8:30 that night I start getting phone calls from the store. The person barely spoke English and said he needed to confirm my information and then asked for my credit card number - which they already have. Turns out the call was really an attempt to upsell and get me to buy the extended warranty. I got delivery of the chair last week, and what a disappointment. Part of the problem is I really should not have bought this online - or I should have read the reviews. I'm elderly and disabled and the chair is very difficult for me to use.

I ordered a chair for my spare bedroom. In the showroom the chair looked much lighter and would look great. Trying to lighten up room with warm colors. I called customer service as I wanted to exchange for different color or different chair entirely. Representative informed me that they do not allow exchanges unless piece is damaged. I have purchased pieces in past with no issues. In the future will shop elsewhere

Can't help but notice that you can't post or leave reviews on Bob's Facebook page. Maybe because they immediately charge your credit card, set up a future delivery date, and then text you a few days before scheduled delivery and say oops something went wrong...now you have to go without any furniture for another 6-7 weeks! Then when you tell them forget it, they tell you that even though they immediately charged your credit card, it will be 8-10 business days before they reverse the charge!

Terrible!!! I was to have a delivery on July 27th, 2024 between the hours of 11a-2pm. They came a 9:30am without prior notification. What if I was not home. Secondly 2 beds were to be delivered they came with only 1 bed. They said because the warehouse did not send the 2nd bed. That should have been checked and the customer (me) notified of such. I was notified until they got to the house and then asked me the customer how many beds am I supposed to get, they then proceeded to open the boxes in the street (the entrance to my building, NOT THE INSIDE of the building)--they asked me if I wanted them to leave that bed and then come back to deliver the other bed which to me made absolutely no sense, so I told them to take the bed back and when they get both beds to deliver both of them.

I bought a couch and loveseat with electric footrests. The electronics are pure junk and keep breaking on me. Replaced the electronics in December - already broken. This was at least the third time. DO NOT BUY THIS FURNITURE.

Stay away from Bob's at all costs!!! The carrier they hire sends subcontractors who will damage your home. Then when you try to make a claim they jerk you around for weeks till they deny your claim. They're rude and obnoxious too.

Stay very far away!! Sales people tell you one thing and customer service tells you something totally different. When you call customer service you are expected to get customer service! They tell us if we have issues we need to drive to the store (which is over 1 hr away) to take it up with the store. We bought over $5000 in furniture and paid for the white glove delivery service. That service included all the furniture set up and garbage taken out. It was around $400.00. Not all the furniture was going to be delivered at the same time because it wasn't available. We specifically asked if we would be charged extra for delivery and we were told NO!!!

They bait you, promise you the world, then don’t produce. Delay after delay after delay! And then don’t offer incentives for being late, or out of stock, or losing the product, or lying and saying it’s in stock at purchase time. This has been the worst transactional experience ever. Makes me sad I walked in at all.

If I didn't have to check 1 star I wouldn't.... This review includes their Warranty affiliate named Guardian Protection Products. Both of them SUCK. Sales expressed buying warranty for just in case thing....OK... so now that the sofa has broken completely underneath Bob's and Guardian Protection want NOTHING TO DO WITH YOU ANYMORE. They already have your $$$ so too bad for you... I wouldn't buy a shoelace from Bob's.... STAY AWAY.

I walked into my brand new apartment with no furniture so I decided to go to Bob's Furniture on 116th in Harlem New York. David, the salesman was awesome with me. We were looking at living room sets, bedroom and kitchen stuff for 3-4 hours a little between 9 & 10 thousand dollars later, everything was set to go. Until the movers scratch my brand new shalak floor I Which I paid to have that done. They also scuff my wall with the t.V furniture. They delivered destroyed and damaged furniture to my apartment which they refused to take back. I had to complain to David the sales rep and bob's customer service center.

This furniture place is absolutely a joke. Idiots work on the floor. More idiots bigger idiots work in the offices and even bigger idiots deliver for the rest of the idiots at Bob’s Furniture. People listen to me don’t shop at this store. Absolutely the worst junk that will ever come out of China. This furniture store will sell you.

Do not do business with them, you’ll wait forever for the delivery day and then Customer Service will be rude, they will hung up at you and laugh at you to tell you that there is no delivery scheduled for you. If you want a refund the answer is, you need to get your delivery first then we can discuss the refund, if you ask for a supervisor the wait time is 30 minutes but they will hung up at you way before 5 minutes, the same agent will call back asking why you called then try to start again the conversation and hung up again when they lie saying they will transfer to a supervisor.

My husband and I are fans of Bob’s Discount Furniture! This time we bought 2 counter stools. The associate, Ozzy, was friendly and helpful. He respected our choice and made the purchase process easy! On the day of delivery Ivan and his associate delivered our stools, put everything together, removed packing materials and were very efficient! We would recommend Bob’s to prospective buyers!! (Bob’s on Jonestown Rd. Harrisburg, PA)

I wish 0 stars were allowed as a rating. While my experience in the store was decent (friendly and not too pushy) the delivery process has been a nightmare. One random cancel in the middle of the night and then a reschedule that never showed up on the delivery date. Customer service was unhelpful, disorganized and continued to pass the call to the next person without any real resolution often blaming the other guy. I can't tell you how many different stories I heard. When a supervisor could be reached even she was unhelpful and promised something she couldn't deliver. Instead, I was forced to wait two more weeks or cancel and take my business elsewhere.

I tried Bob's Furniture for the first time and ordered the three seater sofa and coffee tables from them. The labour which came with the delivery they were so terrible. They didn't even tried to fit that sofa from downstairs to the second floor and after assembling coffee tables top glass was moving so easy anybody can be injured while cleaning it. I told one of the guy that this stuff is moving. He said, "Oh okay let me come back," and they departed from the spot right away. This is not the experience I want to have with them and I will never ever recommend anyone to buy stuff from bob's furniture

Do NOT I repeat DO NOT shop but anything from Bob's Furniture...They make it all sound real good but as soon as their cheap furniture breaks they do NOT stand by it and you are out your $$$. I am reporting them to the BBB. Terrible customer service. The warranty claims Guardian Company is rude and awful to the Customers.. STAY away, you have been warned.

I purchased a desk and chair (online). First: They were left on the sidewalk in front of my house. I have a sign posted on my door that requests that all packages be delivered at the back door. Second: when I opened the box containing the chair, it was not the chair that I ordered. I tried contacting customer care. They said that they would call me back. Never happened. I then went to the Hyannis store and spoke to a gentleman there. He said that he would have someone call me. Never happened. I then went to the Dartmouth Store. Again they said they would have someone call me. Never happened.

I wish I could give this place a below zero rating. The furniture is poorly made and you get a warranty that covers nothing so that's pointless then No one tries to help you even though they sold you a faulty couch and now after ONLY 3 YEARS you are set out to buy another couch because your couch completely broke and they will not repair it even though the couch was taken care of and it broke to no fault of your own. They take your money, make you think you have a warranty to fix damages then when you need to use your warranty they change words to better help them and screw you over. Please stay away from this store and go spend your money on a place that upholds their warranty policy and where your furniture won't break after only 3 years.

I purchased a sofa section and the employee tell me to get a insurance, and I got a one for 5 years, never send a complaint until my recliner got damage, they send someone to see and the only thing he said was that he unplug my sofa, and left, now they don't answer my call or don't paid attention to the claim online, I am very disappointed with this. Now my sofa don't work and I have the total section that I have to throw away. If you gonna buy one of the section sofa don't buy a insurance because is a scam. They don't do anything to fix any problem, when you call Bob's they tell you to call another company that take care the insurance problem but they don't do anything, I even close the credit card from them so that way I will not buy nothing from them,

STAY AWAY!.. I placed an order online, BOB purposely designed their site to not allow order cancellation. So I called in the day after when they are in, they say woopsie, we already shipped it out (no order still shows processing)… So now you Mr. end consumer, you pay for shipping label to return it. BOB knows the shipping will cost more than the items worth, and you as end consumer will not send it back because of shipping cost … so you are locked in. This is exactly when you need regulation, to prevent scammers like Bob’s Furnisher.

Wooden leg on couch collapsed within 2 years of purchase. Goof proof protection will not cover as Guardian suggests it is normal wear and tear. Don't buy from this store and don't buy this plan if you do. It's a waste of money. Guardian will find every reason to deny your claim.

I bought a reclining couch. Within 4 months the cushions were flattening out and wrinkled. The seat cushion was pulling to the right after using the reclining position leaving a large gap between the arm and the cushion. They sent out a person to look at it. He said it wasn't a manufacturer defect so there is nothing I can do. I was told it was normal wear and tear. Normal wear and tear after only 4 months? I'm a senior citizen, live alone with no pets or kids! I put in a complaint with the BBB. This place is a scam and doesn't stand behind their product. Stay away from Bob's!

Stay away from this store! Our salesman (Hank) showed us a bed and mattress, which we ordered and paid for. 5 weeks later the wrong bed is delivered. Bob's tells us we can get the bed we want for $300 more! BAIT AND SWITCH! The manager, Waverly, offered some convoluted math to tell us they'll credit us and ship the bed we want for only $233 more this time, claiming he's eating $1100 LOL! I refused and requested a full refund. Bed has been returned, but credit has STILL NOT been made to my credit card account. Go ANYWHERE else bot Bob's in Norwalk!!!

My lovely salesperson was Trish at the Latham store. As we approached the doors she was making her way towards us. I had a bad experience at a different furniture store & was looking for more friendly communication. Trish was amazing. My couch is amazing. It was fast, and the guys setting it up were also fast & efficient. Highly recommend Bob's & will be purchasing my future furniture from them. Thank you!!!!

Don't buy their extended warranty contracts. After a year of operation my electrical recliner was stuck open. I opened a service ticket that took almost a month for someone to come out to look at recliner. After testing the recliner's operation, he determined the issue was not the motor, the switch on side of recliner was bad. Except, the $250 extended warranty I purchased did not cover the $7 switch (Amazon price). He left my house with the recliner still broken. The contract flyer Bob's salesman gave me makes no mention of switch not being covered. It mentions it covers the breakdown or breakage of motor and upholstery mishaps. I opened a complaint with BBB.

Stay away from this place.. Bob's has predatory lenders if you don’t quite qualify for their credit or have enough cash to buy it out right So the sales people don’t wanna lose a sale so they direct you to another lenders that’s in the store and they’re predatory And Bob’s headquarters, their corporate office say they cannot do anything about it. Yes, they can. They can get their predatory lenders out of their stores. They can have their sales people stop directing the customers to the back of the store where they are. They are very misleading And predatory lenders.

I purchased a marble dining table from Bob's approximately 2 months ago. The marble was never sealed and now has a large stain and several smaller ones due to absorption - marble is very porous and absorbent, and should be sealed before use. I called Bob's and was told by a representative that there was nothing that could be done, because the stain was not a manufacturer error. I disagree, since the failure to seal the stone and failure to inform me that the stone had not been sealed led to the stain. Bob's refused to offer any support or options.

I’d give them 0 stars if I could, they don’t even deserve a 1star…I purchased furniture from the Union NJ location and I dealt with Carlos the sales rep… Carlos is a liar and scumbag and management is no better… I would not recommend them to no one.

I made a purchase in Warwick, RI in April of 2024 for 2 living room end tables. I can honestly say I feel as though I was scammed. I did purchase the goof proof ins which is also another scam. I am still in the process of trying to resolve this situation. My tables were delivered and were damaged. They arranged to have a second set delivered to replace them. They were in worse shape than the first ones. Then they sent a tech to repair them and he informed me that they could not be repaired. These tables are 2 weeks old and I am already having all this trouble. I have placed several phone calls to the manager and he has not returned any of them. I did not go to a scratch and dent sale. I either want my money back or tables that are not damaged. Unfortunately I cannot recommend Bob's to anyone. I would advise them to stay away.