Bob's Discount Furniture Reviews

Purchased a couch and loveseat from Bob’s. They had to replace the loveseat within the first few weeks then they had to repair the sofa arm because of faulty framework, it collapsed in. After 14 months (2 months after the warranty expired) the sofa began to fall apart piece by piece. Had to pay to repair it myself and discovered that they used staples to attach the frame together but the boards aren’t long enough so they slowly came apart causing the entire frame to become unstable. Boards came apart and ripped through the fabric of the sofa itself. I approached Bob’s about it and their only response is that it’s outside the warranty period, so there’s nothing they can do. True it was outside the warranty but the defective sofa is the same sofa that had the arm replaced because of faulty work. Originally I didn’t want to use Bob’s and I should have gone with my gut because this was the worst decision I ever made.

We have a sectional not even 3 years old. It's definitely broken, needs springs and I know that. I called to see about my warranty and was told it was only for one year and was done. My husband and I were looking at new couches and was told after I sent pictures and told them what was wrong, that a certified tech could come and try to fix it. I had to pay almost $90 to have someone come out for repair and would be responsible for parts. Their email clearly states this was for repair and parts. So my stupid self really thought someone was coming to repair it.

I bought the sleeper in 1/23 then I call customer care 2/13. They send the technician 2/24. He report the sleeper was in good condition then I wait for answer. I call again. They told me they gonna give the credit but went to the store don’t find any record. Then send me again other technician 3/16. They don’t want to give any credit because they say is in good condition and explain my problem with my arthritis in my hand but I not get any solution to my problem.

We bought a couch in July 2019 for our new house and it was hardly used by us since no one has been in our house but us since COVID came around. I was vacuuming the couch and pulled the cushions off to find the decking clothe was torn thru and coming apart. The goof proof warranty they sell doesn’t cover this they said. Not a very well made couch if two senior citizens can cause this. When we bought this they saying how good the warranty was. That was a big mistake. I think a couch should last at least two years! It wasn’t long after we bought it that a leg had came off and they had to repair it in house. I haven’t had to write a negative review like this before.

We bought Sofa from Bob's Discount furniture and within 4 years of minimum usage of sofa Pelling started terribly. I don't have pets and have one 6 month old kid who doesn't comes up sofa yet. Me and my husband was hardly using sofa due to work travelling past years. So how come everything happens just in one year of sofa usage. We got Goof Proof Protection Plan of 5 years and we submit a claim but they are denying for one or the other reason. I don't know if they aren't doing anything then why taking money from everyone.

I've been waiting on a replacement chair for months. Every time they're supposed to deliver it never happens. From December to February to March now they're saying May. This is ridiculous. Worst service ever.

Such a shame that zero star option isn't available. Trying to navigate their phone system is a guaranteed forty minute ordeal. It's atrocious. It takes you through pre-recorded messages in an infinite loop. They are well aware of this because a few Bob's employees have admitted that the phone system sucks. They give out their mobile number for contact. I hated having to call them. On top of which my scheduled delivery is in two months. I just cancelled my order. I'm not doing all of that AND taking on debt for a company that can't get a simple phone system--a staple in business--correct.

Super shady business...a great project for U.S. Customs and Immigration to look into! Worst customer care I’ve ever experienced. I’ve literally wasted hours on the phone over the past 5 months trying to resolve broken furniture deliveries and finally receive all of my furniture (glue on sofa, broken table, broken light, missing hardware). I’ve been disconnected mid-conversation multiple times and never called back. Everyone speaks broken English like they are reading from a script.

I purchase a set from here and they delivered it to someone house and they acknowledged that they did this. I no longer need this set and this place will not refund me my money but talking about resending the set that I no longer need it. This is not a good business at all.

I buy sofa from Bob's discount furniture $ 3000. But quality is not that good. I also have protection plan but they doesn't fix it. So be away from Bob's discount furniture. They cheat with customers. Do not trust on it.

Event 1: couch arrives but power recliner stops working after first recline. Event 2: my kitchen table set arrived and the chair is busted. Had to order another and take a day off for arrival. Event 3: they fix the power recliner connection as the installers zip tied the wires too tight and it disconnected when reclined. At the same time we notice the opposite recliner on the sofa doesn’t fit symmetrically. Determined a new mount was needed as it was bent. Event 4: part arrived and they come to exchange. When they do they notice that the part they sent was for a manual recliner and it didn’t work with power recliner. A new replacement recliner was ordered.

We purchased several items from Bob's from recycling couches to end tables and coffee tables, which is what this email is about. After waiting 2 months for delivery of our coffee table it arrived with horrible workmanship and quality control. Is there no one checking product before it is boxed and shipped to a customer? When the end tables arrived there was an issue so we called and they sent us a new one after giving us a hard time about it. Now after two months the coffee table arrives worse (see pictures). I didn't expect great quality from a discount store but after $900 bucks I didn't expect this either. I sent an email to support and to corporate early last week and they still have not responded or care.

Purchased an entire living room set, and paid for a 3 year goof proof coverage which wasn't cheap. Just over a year later, one of our reclining chair's remotes simply pulled out of its cord, exposing wires. The remote no longer worked. This is coming from an adult household, with no kids. It was just cheaply made. After submitting back and forth documents and having to wait for a "verdict", we got a big, "Sorry, that remote is not covered."

I purchased a living room couch and it was delivered with no legs. Delivery person calls store and speak with Customer Service. He then has me speak to Customer Service. I was told the part would be delivered to my apartment within 2 weeks. It’s been 6 months, no part, no communication from Customer Service. My advice is simple STAY AWAY FROM Bob's Discount Furniture'!!!

First, I completely understand that with COVID, everything is backed up. BUT, we specifically picked furniture that the store told us was NOT on backorder. We were scheduled for delivery and it was cancelled twice. Why would they actually schedule the home delivery if they did not have the furniture??? Two months later after still no date on when we can expect it, we went into the store and cancelled the order with them. Since we paid with check, they could not refund us right away, they had to send to their accounting department. Here we are 3 weeks later, AND STILL NO REFUND. This was a large purchase, over $3,000.00 and we have no furniture and no refund.

If you buy a mattress from Bob's Furniture, and decide you want to return it, understand that they only take back the mattress. If you purchased their box springs and special covers (which you have to buy, if you want to retain guarantee), they won't refund the cost. I returned my mattress and am still out $800. I can understand not refunding delivery fee but to not take back the box springs and mattress pads which they essentially forced me to buy because otherwise, they wouldn't guarantee mattress, is a huge rip-off. I will never buy anything from them again.

Purchased new, motorized reclining Magnus couch on Jan. 31st, delivered on Feb. 6th. Left side not reclining upon THEIR delivery and setup. Delivery team tells us that WE must call store to get it replaced. We do, they set up a REPAIRMAN to come out, three days later. Repairman shows up, without a motor or control/switch, tells us HE has to order the parts, after he left our home, he sat in his pickup in our back driveway for well over 1/2 hour. Four days later, no word on parts or repair...Husband called and was told the parts were NEVER ORDERED! Husband has customer service order parts... ETA END OF MARCH... Called store for some sort of compensation or refund for lack of use and utter negligence and was told they couldn't do anything until the repair was done. So, we have a brand new, non-reclining couch for almost two months before anything even arrives to fix it.

Sales man oversold the goof proof protection plan. Told me that any and everything will be covered made it sound real good. 19 months later I needed to make a claim and they will not cover it stating that I did not specifically say it was accidental damage. It is a coffee table and the finish is peeling off over the top and sides. How would I be able to say that that is accidental. They stole my money.

Do yourself a favor and look elsewhere. Walk away and don't come back. I wish I could give them negative stars. We ordered a table, bench, and 6 chairs in November and paid for White glove delivery (set up included). We received table legs and the bench on January 8th. They said they would set up the bench when the rest of the pieces arrived. At that point they didn't know when the other pieces would be available and told me to call every week to see if we could schedule delivery.

Their products have a lot of manufacturing issues. Our bed came with uneven slats, some were raised up, some sagged down giving us a backache. The delivery guy said that mattress will fix it. It didn't. Our sectional couch came with two different sized screws, which caused the legs to be wobbly. We ordered white glove delivery which is a total scam, btw! Such clueless delivery people! Oh, and such rude customer care agents! I didn't know it was possible to be so rude to customers but they aced it. Would not be ordering from Bob's ever again.

Was delivered a broken night stand that is a hazard to a child room with exposed nails and wood, missing hardware for storage bed, charged for an item not ordered and missing hardware for bed. I was told the night stand would not be picked up until the new one arrives in 2 months, so a broken child hazard piece of furniture will remain in my child's room until that time.

I went to store in Pittsburgh and ordered a set of bedroom furniture. All was on backorder for 2 months except bed which they could deliver the following week. Brought wrong bed and had to call and reschedule. Customer service is frustrating. Reschedule for following week and they brought same wrong bed. Called back and they said 2 weeks for swap out. I said that was unacceptable and they scheduled for the following week. Nobody showed up.

Purchased a dresser online it has been 2 months. The delivery date keeps changing, customer service is horrendous they basically have no idea when I will receive it. I asked for a refund which customer service says they cannot do, I have to contact my local store for a refund even though I didn't purchase it through the store. Guess what! The stores do not answer their phone EVER! At this point as far as I'm concerned they have literally stolen my money. Stay as far away from this store as you can! You would be better off purchasing furniture from wish.com.

I purchased a chair and have had a problem from the start. The chair squeaks (not enough padding in the arms) after numerous tries to the company I realize YOU GET WHAT YOU PAY FOR, I will NEVER buy from BOB'S again.

We bought this bed for our teenage daughter in August and took delivery in September. By the second week of December the side frame snapped in half. When we contacted support about it they said they would have to send out a tech. to look at it. Support made an appointment with us to come out and take a look at it of which we had to take a day off of work so someone could be here to let them in. The day of the appointment the tech. never showed up and also never called to say he could not make it. We called support to find out why the tech did not show up and were told that the tech vehicle had broken down and that we would have to reschedule another appointment. This happened 2 more times with the same excuse that the tech vehicle had broken down!

We ordered knowing that we would be waiting for our couches. We were okay with that. They then delivered half of our sectional with the other couch we ordered. We had to get rid of the sectional we had to make room for the first half and would have to live with that for a month. While waiting, half of the couch we did get broke, it won't come up to full sitting position after two weeks. We have to wait two weeks for it to be repaired. That would be the time the second half of the sectional comes in. While waiting, the controls of the one piece of the sectional we have broke off. So now we are waiting for the second half of the sectional, the repair on half of the couch we did get AND the repair of the half of the sectional we did get. All this and it hasn't even been a month.

I ordered a counter height dining set, but the Bob’s Furniture (in Woodbridge Va) sales agent entered the regular dining set to be delivered. I noticed the mistakes a few days before it was delivered. I called the customer service (which took >30 mins) and stated the mistake. Spoke with the sales agent and told him the correct SKU#. He did not even apologize for his mistake until I said this is not my error. He couldn’t correct before it is delivered. Worse customer service, I have to call the following day, same thing, >30 mins to talk to someone and I had to go to their branch to cancel the order and spoke with the manager who was not helpful. Needs sales agent training on entering orders correctly, how to admit and correct errors and give options to correct their mistakes, and better customer service.

This is the worst company. They sold us defective furniture and after months had a technician come out to prove it was defective (which we did) and still, after hunting them down (cause they are impossible to get a hold of) they want to do the whole process again with another technician. They will never help us! We are stuck with this furniture until it's paid off. The furniture is a few months old and it looks like it's 15 years old. Couch sinks in and the fabric is splitting open everywhere.

Avoid this place. I went in over a week ago to purchase a sofa bed and ottoman. The salesman, Jason, was somewhat helpful at first; however, in the middle of assisting me with a purchase he walked away as I was in mid sentence and began assisting another couple who had come in after me. This should have been my first red flag; however, I continued with my purchase. I wanted to get my furniture as soon as possible so I asked if the floor model of the ottoman could be sold to me and Jason said "no." A week and a half later I get a call from Jason, telling me bad news, but the ottoman I ordered (and PAID FOR) had been discontinued so I needed to come in and pick out something else.

Bob's Discount Furniture offers Bob's Goof Proof "Protection" Plan which is underwritten by Guardian Product Protection, Inc., which I reviewed last week. I'm rating Bob's Discount Furniture because they sell this horrible "protection" plan. One would think that something called "Goof Proof" would be a good deal, especially the way the sales associates push it. Of course I don't know this for sure, but either Bob's Discount Furniture or the sales associates or both are receiving a commission for selling the plans. If you read my review of Guardian you'll know that I believe that Bob's Discount Furniture is complicit in the horrible that's being perpetrated on unsuspecting customers.

Purchased a sectional, the arm has broken and the foam has flatten, had the furniture for 3 years, purchased the Guardian warranty. The items are not covered, for $1500.00 I would have liked to hold up better, but you get what you pay for, better off going to quality furniture stores and and spending the extra money to get good furniture, or use market place for purchase.

Purchased a bed and mattress set for my son for Christmas. When you order furniture from this place the website gives you no information about if or when your order will be shipped. After paying, I received an email saying my items were not going to be available in the next two weeks and it was unknown when they would be available for delivery. A few days later I received a phone call saying the bed would arrive the day after Christmas but the mattress set wouldn't be available until the end of February. This was not acceptable so we went to the store to pick out a mattress set that was available, which cost me $300 more. The mattress came a couple weeks later but the box spring was delayed until the end of January. Now, the box spring is not available and "may" come the first week of February, but the store is not sure.

We purchased a reclining sofa and 2 end tables in early January, 2021. We were told that the item was in stock and they scheduled delivery for January 23. On January 20, were told the item would not be arriving until February 5. The same day, we received a text saying that delivery was still scheduled for the 23rd. Called the store in Portage, Michigan to find out what was going on. They were delivering the middle section of the couch only. The rest was scheduled for February 5. I said that the original delivery date was a key reason we purchased from them. They said, "Sorry, but just because we schedule delivery doesn't mean it will actually be delivered that day."

Our first and last experience with this company. We bought multiple pieces of furniture and were sold the Goof Proof protection plan. Our salesperson was very nice and this is in no way shape of form a reflection of him. First it started with the furniture that was delivered had frayed fabric on the chairs. It took multiple attempts to contact the company and hours and hours of hold time, let alone transfers to speak to someone who could help. Note while on hold it says wait time 40 mins and then after 40 mins it will give you another update of 45 mins and so on. After finally getting a hold of someone they say they have to send someone out to look at it while I advised I have pictures and it cannot be fixed. A tech comes out and within 10 seconds goes the chairs need to be replaced and says he'll get them ordered.

This company is a scam. It gives you less than quality product and refuses to fix the issues that they created. I would buy furniture from a Goodwill or a resale store before I stepped back into a Bob's Furniture.

They first brought the furniture with a broken piece. I had to take off from work and waited whole day for them. Then they could reschedule it after one month. I had to take off from my work for second time since it’s my second home. I waited for almost entire day. When I called the customer service they told me the delivery guy went to a wrong house. What is most frustrating was delivery guy did not even call me! Now I have to take another day off from work since they rescheduled it after another month on February 11th. Financially I lost money since I had to take 3 times day off. Moreover I had to spent Hours to talk to the customer service. Customer service including supervisor of Bob's Furniture are really the worst in my opinion. They don’t think about the customer at all! It’s just for a full size bed! I will never recommend anyone to buy bobs furniture. The quality of the product and the service is so poor.

I had bought the Supernova Brown recliner sofa from Bob's along with Goof Plus Protection. While buying the sofa I was told by the sales associate that you are getting the 5 years extended coverage and no need to worry for any issue. Now I am left with the broken spring with multiple nails popping out and leather skin is peeling all over. But neither Goof nor the Bob's is accepting it as manufacturing defect. This is not the quality & service we had expected from Bob's and we should have stick to the previous furniture store who had given us much durable and better quality sofas.

I purchased a dining room set and living room set in the last 2 weeks and there was an issue with the delivery. Every time when I attempted to purchased a few items from the store that's in Springfield PA. There is always a seriously problem with the delivery, right about now I don't really care about the furniture itself. That one sales representative Jennifer K. made me not go back to Bob's Furniture ever again, I rather go to Raymour and Flanigan to buy a piece of wood before I go back to bob's

This wasn’t properly made, when first purchased upholstery staple was hanging from it. Then the foot broke and spring in seat broke. I got a pull out bed the faux leather started peeling. I would rather buy a air mattress from Walmart.

Items were never delivered on date scheduled. No communications was given by BOB's to state items were never on truck. Next “available” delivery date set for 3 weeks from today 1/15/21..Unacceptable....

I just can’t believe how unprofessional this company was. I ordered my furniture from Bob’s on 11/02/20. I got an email and text saying It would come 12/1, but 30 minutes before the delivery time they cancelled, after I threw my furniture out in the rain to prepare for them. I then spoke with someone named Carlos who gave me a guaranteed delivery date of 12/31, which was a no show. They also said they would give me a discount for all my troubles and of course they didn’t. I called and waited on hold for 30 minutes to a hour every time I called. I spoke with someone named Anthony who wasn’t helpful at all and was very rude. I was told that the manager Kelly would call me back and she still hasn’t. It’s now 1/13/20 and I only 4 pieces to my 7 piece sectional and I paid over $800 towards it when I still don’t have the furniture in full. Never again.

False promises and delayed delivery is all this company provided to me. Appeared concerned at one time in the process but that was at point of sale. Promised compensation for all of my inconvenience. After last delivery they blocked my emails. Very little if any chance I buy from them again. Stay away from Bob's!!!!

Do not purchase anything from this company, they do not stand behind any of their products and their customer service is absolutely horrible. The company is also heavily invested in CHINA (I researched). First and last purchase I will ever make from this terrible company. I contacted them four times, through four different avenues (phone, store, e-mail and compliant process). I was told directly "we do not bend from our policies and there is nothing we can do". The customer service representative on the phone was extremely rude. The product was delivered broken, however I did not know that until my handyman started putting it together. I sent photo evidence and did everything in my power to give them a chance to fix it. They do not care, they are profit centered, people do not matter to Bob's Discount Furniture.... The "so called discount" is not worth it.

I purchased a chaise at the Paramus store a few months ago. After a few month of a mild use, the wooden frame broke in half. The unit is still under warranty but all my efforts to get the claim attended were answered it will take us 5 weeks to review the claim. The unit has become unusable after 8 months and I am requested to wait for 5 weeks until they have a chance to review!! This is beyond ridiculous.

**, was my sales associate at BOB'S DISCOUNT FURNITURE, located at Great Northern Plaza 26350 Brookpark Road North Olmsted Oh 44070. ** answered all my questions and was very informational about the different pieces of furniture I was looking at. She was polite and very friendly. I definitely would recommend Bob's Furniture to my family and friends and I would HIGHLY recommend friends & family to **, she was the Best. Thank you ** for all your help.

I purchased a Queen bed and a very expensive mattress in February 2020. About a month later one of the slats broke and, as a consequence, my mattress is now being supported by a pile of books. Also, the mattress acquired an indentation of about 2 inches. I am 5' 4" and weigh only 120lbs so it wasn't my weight that created these problems. I reported both issues immediately. It took over 8 months for the company to send someone to view the damage. He took photographs and measurements and assured me he would return with a new slat. That was three months ago. I have not received the new slat yet. Bob's finally agreed to exchange the mattress but have given me a time restrain. If I don't select one before January 28th then their offer is withdrawn. The after-sales service of this company is nothing short of atrocious.

I'll make this short and sweet. I ordered a bedroom set 6 months ago and still have nothing! They don't call with updates and when you try calling it's impossible to get a hold of anyone. I finally got ahold of someone and got a delivery date. "Keep in mind 6 months later" they came and dropped off two poles only! I went to store and asked for my money back. They said no since they dropped off two poles!!!!

I notice Bob’s doesn’t have the option rate their business. Worst customer service ever. I ordered a bedroom set OCTOBER 16. The first delivery date was 12/5/2020. I got a text that they were 8 MINUTES from my house at 3:18pm. No furniture. I missed a call from them after 5pm that evening, reporting that they did not finish their route due to the snow. Dec 16 Called and tried to reschedule the delivery. They couldn’t reschedule until the end of Jan because the “product is not available.” They sold the furniture that I already paid for to someone else! Projected delivery end of Jan.

I have been told 4 different delivery dates. And still no furniture. I was given a guarantee and that was not meet. I waited for 1 piece to deliver and truck never came and no one called! There is no higher up to talk to. Every person in customer service gave me a different story. Including Managers. I even went to my local store and they have no higher up and no answers. I filed support tickets and all were closed and marked "solved" ?? no one called me. Can't trust answers. My order was placed 11/6/20. Now it's 1/4/21. No furniture. NO IDEA WHEN IT'S COMING!

Ordered a couch in November. Told delivery would be first week in December. It is now January. Still have no couch but they did charge my credit card. No notifications from them. I have to go to store to find out delivery gets changed. They do not respond to phone calls or emails. In person customer service is horrible.

Buyer beware not buy from Bob's!!! And definitely do not buy goof proof. They scam all their customers and the quality of the furniture is below garbage. Won’t even last a year and they will not ever honor the goof proof ever!!!

We purchased a leather power reclining sofa and loveseat on Dec 15th with delivery scheduled for Jan 2nd. Well shame on me as I did read reviews on Bob's and still gave them a shot. The drivers showed up with two small wrapped pieces that was not even mine, talked to their dispatcher who said the rest was coming in three weeks. I hung up with her and called their main office and after talking with the rudest customer service rep I ever have. I immediately told her to cancel my order and credit back my credit card! She never once apologized for what happened and did I mention she was so rude!! I have since bought my new furniture from another company. So please heed all these bad reviews because they are 100% accurate and the fact that Bob's is still in business is mind boggling!!

Originally they said they would remove the old furniture, that was a lie. First of all I bought furniture in October and still have not received the complete set to this day. The couch springs are broken and when I put in a claim they denied me. I am not satisfied at all. I will never do business with them again. It’s almost impossible to get through with them on the line.

Anybody that purchases the Bob’s discount furniture warranty program with her sofa or loveseat or anything else… Please beware! When I purchase mine and spent I think $400 on it for the four year program, I was told by the salesman that everything is 100% covered except for say the wear and tear on the cushions as far as them wearing out. I was told any mechanical issues of motor is going out or anything like that are covered. I was specifically told even if I had a cat that were to scratch up the material and it ripped, that it would be covered. I can’t even make stuff up like that!! I know exactly what I was told when I was suckered into spending my money on a warranty.

I purchased multiple pieces of living room furniture from Bob's Discount Furniture in January and February 2020. The Jules Accent Cabinet that I purchased had a defective drawer that I discovered moments after delivery. A furniture technician came to inspect the accent cabinet in late February 2020 and determined the right-hand drawer was cut too short by about 1.5" inside, so the drawer does not slide properly along the casters.

Stay away! Their furniture is mediocre at best but really eats you up is all the false promises of restuffing your cushions and the fake warranty. They use a company that you will have to fill out 1 hr of online forms and submit pictures only To be denied 100% of the time. My couch was simply sat on 1 year with no breaks, rips, stains or tears yet they refuse to fix the cushions that are flat. Stay away! My couch is now just a year old. What a ripoff.

Stay far away from this Company. Customer service is the worst and quality is yet to be determined. We purchased a new couch that was delivered without legs on one piece. After 4 calls to Customer service, we were told it would be April until they had available. Luckily, a manager at Chandler store (who was the only helpful one) arranged another delivery for an even exchange so we could have legs. Arm on the loveseat was broken at delivery so we had to have a tech come out to tell us it's not repairable and then had to order another loveseat too! All and all, I had 3 separate deliveries, 1 service call, 13 phone calls, a missed day of work to be here for it all and Bob's offers me a $75 gift card for the inconvenience! What a joke!!!! Pretty sure these reviews are fake. Worst buying experience ever and be careful, you can not make a return - I see why now. Shame on you BOB'S! I will make sure I review you everywhere so others can be warned.

We have spent well over $20K at Bob's. NEVER have we had, in our memory, a single item that was delivered as promised. The most recent is a chair (part of a set)--4 "re-schedules" since it was ordered. At first we thought that it was just COVID (they are quick to blame that), but now it has become a common theme. We like the furniture, but to count on the delivery service is a mistake. In our most recent call to the delivery service, they told us that we had called in and canceled the order. Of course, that was not correct. One thing after another. Prior to that was a bed; three months to get delivered, and then it was damaged somewhere along the way. Oh, and the Mattress included two huge pieces; it was a little like "the Princess and the Pea". We needed a ladder to get in and out of bed. I don't know what can be done but we just want our chair at this point. Enough of Bob's! You get what you pay for!

Are you looking for a furniture store that's easy to work with and has great customer service? DON'T GO TO BOB'S DISCOUNT FURNITURE!! Nov 2019 we ordered a grey loveseat and sofa. Told it'd be in March or April. April comes & goes- no furniture. Multiple phone calls and hours on hold we are told there was a delay. We went along with it because we figured Covid delayed things. 2 more months go by. No furniture. More phone calls and hours on hold for the salesman to tell us it's still backordered. We can't get hold of a manager. Manager won't answer or call us back. Another 2 months and they deliver the WRONG color! They gave us Red, not grey. MORE hours on the phone. Finally we get to speak to a manager. Manager says the order was put in for 2 sofas instead of sofa and loveseat. We manage to get a measly $200 back.

Awful experience beginning to end. We do understand that COVID is occurring and making everything hard and chaotic. I would say that Bob's communication was awful but there was NO communication AT ALL and that was our issue. We constantly had to reach out to them for updated potential receiving dates. We ordered a sofa and a recliner on 21AUG2020 and were told we could pick up the sofa the following weekend. We got close to the next weekend and were confirming renting a truck, only to contact them and find out that no, our sofa will not be available until the end of October, which then turned into the end of November.

I bought a bed from Bob's. I had it less than two weeks and the bed frame broke. They sent some guy out to look at the bed and he had some wood and screws and patched the bed. He said they would send a new frame out. I never received it. Everytime I call the company they have you on hold for hours. I just received a email stating that they don't replace broken items. They can only patched them up. BEWARE OF BOB'S FURNITURE. THE STUFF IS JUNK.

Long story short: I have tried to give Bob's the benefit of the doubt and ample time to correct the situation before posting a review. At this point, it has been 5 months and no end in sight. I would not recommend this company to anyone. I have a broken table and chair pieces covering my dining room and they are unwilling to let me return the item or schedule a date they will replace it.

I looked for months for a new sectional and found the Avenger recliner sectional at Bob's. I loved the look, and it was so comfortable. On November 14, 2020 I purchased the sectional along with their "White Glove Delivery" and the extended warranty. I was so excited that I was getting new furniture after 10 years with the same furniture. We were told it would be delivered by December 19, 2020. In preparation for the delivery, we got rid of our old furniture. Come Dec. 19, I'm tracking the progress of the truck and we get a call from the driver. He said he could not make it up our hill because he would either need to back up or back down our hill and he was not experienced enough to do either, so he left! I was so disappointed and called to have the furniture recovered for Dec. 21.

I purchased a couch and chair, both were delivered damaged but not noticeable until you sat in them. The couch had bent brackets and the chair, the swivel mechanism is bent. I filed a claim 3 days after receiving the furniture. The tech came out, ordered the parts and 1.5 months later, only the couch parts have been received. They will not send a tech out until all the parts are received. I have called and spoken to three different people, including management, who told me too bad. I just want the tech to fix the couch and swap the chair. I get a big NO!

I paid for they protection on my furniture but cause I can't tell them how it broke they won't fix it or even come out to take a look at it and tell me I have to fix it myself cause they don't cover that. I'm a handicap woman. I cant afford to pay to get it fix or buy a new sofa set. I heard enough compliments about Bob's furniture. Think twice before you go purchase furniture from them.

Buyer Beware. They will not give a refund for defective furniture. Do not shop at Hall Road location. Terrible customer service. Read all fine print. They will not even accept the defective furniture for a refund.

I purchased two products from Bob’s: a headboard and a sofa. The headboard arrived damaged. I’ve been emailing support for months and they refuse to do anything. The sofa I purchased Bob’s Goof Proof Plan. The back frame cracked and their insurance won’t do anything. Bob’s furniture is crap and their customer service is horrible.

Ordered $3300 worth of bedroom furniture. Paid for white glove delivery and set up. They came this morning, dropped 8 huge boxes of heavy furniture and blocked doorways, including my bathroom! They then informed me that they didn’t have time to assemble. I would have to wait another 5 days got that. I went to the store and while they were shocked at the horrendous service, they still couldn’t manage to resolve my issue today. So, I sit and wait with no place to sleep and no access to my main bath. Take your business elsewhere. Bob’s service is not only atrocious, but they don’t care about their customers or their inconvenience. I couldn’t be more dissatisfied and disappointed.

I waited 5 hours for my delivery. They claim that I wasn't home. Very unprofessional. I ran a furniture store for ten years and never had my delivery fleet make these kind of errors. Bob's rescheduled my delivery for two days later when I called them. Meanwhile, I'm sitting here on the floor waiting two extra days for another attempted delivery. If they screw up again, I'm finished with them and will demand my money back.

I purchased an end table in the store in September and ordered the second matching at that time to be delivered mid November of which they immediately took the money for. I waited til December to call since I have not heard from them and ask where was my table I already paid for? They said it was on the list to arrive that first Friday for me to pickup and they'd call. Ten days later and no one has called and I am on the phone currently on approximately my 12th round of automation trying to get through to them. No one is answering and I've tried many of their automated options just to get through. No table, no one to talk to, yet they have my money....for 3 months they've had my money. I will never order anything from them again!

I got a bunkbed from Bob's Discount Furniture on Nov 10, 2020 for my children and a month later the top "wooden" rail was cracked! It cost $850.00 We had an IKEA bunkbed and it lasted for a year! We changed it because we remodeled the room, worst idea ever!!! Dont waste your money here! By the way we did not get a warranty because we didn't think it would be needed, but after a month of purchasing this item we are in need of changing it for safety reasons! Never going back to Bob's discount furniture.

They had what I was looking for, a leather dual reclining sofa, that had an electric adjustable headrest and footrest. The cost was about a thousand dollars. Included was delivery and set up. I searched over dozens of furniture stores and department stores, nobody came close to having the sofa that I purchased from Bob furniture.

We ordered a bunk bed with trundle bed back in August of 2020, first we were told that it would be delivered in October, then finally on November 16th it was delivered. Upon set up by the delivery personnel It was noticed that there were scratches and scuff marks all over the furniture. There were different style screws used to put it together and to top it off they didn’t even screw the staircase to the bed which tips over. We scheduled a service tech to come to the house today on 12/1 and they never showed up nor did they call to inform us that they wouldn’t be out today.

I had to purchase a dresser on-line because of covid. Waited 3 weeks, tried to get through on the phone to see when it would be in and nobody would answer. Went to the store and picked it up night before Thanksgiving. Waited until Saturday to open the box, the dresser drawers only open half way!! I tried to return it to the store they said because of covid they can't take it and to call support. I was told once you accept it, it's yours and no refunds. I asked if I was supposed to open it in the store, no answer. I will never purchase anything from them again and will tell everyone to stay away. Now I'm going to my CC and canceling the payment as I told the lady on the phone.

Bob's Discount Store is perfect when "shopping on a budget", however they have great finds also. YOU MUST READ ALL THE SMALL PRINT. COMPARE AND RESEARCH THE QUALITY OF MATERIALS USED TO BUILD WHAT YOU'RE BUYING. This furniture is not going to last an entire lifetime but it can if you take care of it. I do not recommend their Goof Proof. It was way more of a hassle. I did have 2 different items at 2 different times that were recalled and I was able to choose brand new pieces. Every location and warehouse is different and so keep in mind that you will have different experiences. I like "The Pit". These items are at a huge discount and have to pick them up within 24 hours. Not a horrible place. Have a great day everyone!

No one answers the phone at ANY store. The merchandise won't come for 90 days AFTER it's already paid for. You can't complain to anyone, because no one answers the phone at ANY store. My $2,000 couch eventually arrived and looked OK, but it's very cheap quality. I will spend the extra couple bucks and go to a REAL store from here on out. Discount means garbage service and garbage merchandise.

Store employees are arrogant and product looks cheap, store needs different products and better choices. Furniture does not appear to be long lasting, sturdy and worth buying due to poor sense appeal.

I purchased a sectional couch and two chairs from Bob's Discount near the end of August. I am thinking of contacting "3 On Your Side" to help get a resolution. It took 3-4 weeks to get my furniture and the furniture was ripped, the sectionals did not fit together, part of the couch didn't even sit on the floor, there is no skirt on part of the couch, the two accent chairs were put together poorly, and there is a rip in one of the chairs. I was then told they would replace everything! Yeah. We are now in the end of November. They came to replace the couch but the new couch had the same problems and the chairs are on backorder till April.

Their furniture is not the best quality. I have a table set the legs started to crack. They came to fix it. Now I am seeing the legs cracking again. Due to COVID Can't get in touch with anyone. If you need furniture quickly and cheap this is the place to go to.

I had the WORST experience ever. I bought a couch in August. One of the recliners was broken when it was delivered. They sent out a technician who said the frame was broken and he ordered the part. Weeks later I called to see when the part would be delivered and I found out that the wrong part had been ordered. I was told I would have to wait until November to get the correct part. I was angry and demanded that at this point I should get a brand new recliner which is what I had wanted to begin with. After much complaining I got to speak to a supervisor at customer service who told me that she would allow me to exchange the recliner for a new one but that the new one wouldn't arrive until December. But she said the part would arrive by November 4.

A variety of styles for every room that also offers color themes and fabrics. Their personnel attend you as you walk through the door but they don't hound you. The display room is large enough so you have ample space without bumping into another. Reasonable cost. I like the store.

The salesman lied about when my order would be delivered. They changed the date. Never contacted me. When I called the store for a refund after 2 weeks of hearing nothing they told me I have to call the main office to cancel. Every time I tried to call spending 2min listening to the stupid menu. I press my number extension and get disconnected.

Paid a fair price for couch, loveseat and 4 pillows. Got a stain kit and service contract. Was delivered on day stated. After about a week, I noticed a small tear where fabric covered the framework in front. Customer service asked me to submit pictures via email. A new loveseat was delivered within a few days.

I was screened and greeted warmly. Given an overview of the layout with an offer to assist as need, then they left me alone which is greatly appreciated. When I had a question, someone was immediately available and helpful. No one was “salesy” or pushy. Genuinely helpful and respectful. My order was simple to place and arrange delivery. Updates regarding my delivery were timely and accurate.

Bob's offers good quality and discount prices at fair prices. Also the selection is good and matches other brand names and competitive furniture stores. I have confidence if you were unhappy with a purchase or merchandise you could exchange or ask for a refund. They want satisfied customers.

My bed set is making a squeaking noise and they would not come out for free when I have goof-proof. They want to charge 85$ when I already spent 4,000+ dollars. It’s unacceptable that they can’t come out and fix this issue.

This company does not care about the safety of children. BEWARE before you do business with them. They'll do anything to sell you an item, once you have it you're screwed. We paid $900 for a mattress and another $2000 for bedroom set for our daughter. When we finally received all of the pieces (took 4 different deliveries) we found that the sales rep sold us a mattress that was way too big (tall) for the bed set we purchased. The height is 36" when all said and done. Our 2 1/2 year old daughter is only 34" tall.

I bought furniture from Vernon Hills Store. I didn't want to buy Goof Proof but, but person sales promised me if I purchase protection that will save me money. If anything happens to my furniture they will fix or exchange it during 5 years. After 2 years my toddler got the nail polish and spill over the furniture accidentally. So, I called them to help me with the damage to fix it but they declined two times trying to find reasons that they don't want to cover damage. I am so frustrated. Why I paid money for the insurance. The furniture that we bought was very expensive. I don't know what to do with the furniture now. I paid around $5000. I cannot sell it, I cannot fix it anymore. Never buy Goof Proof. Do not waste your time and money.

Have contacted Bob's Discount Furniture customer service in Michigan on five different occasions in one day to find out the status of part of my order that was placed on May 24, 2020. It has taken over 6 months for the order to be delivered and Bob's keep giving me new dates for delivery. They have not followed through on any of those dates.

My friends and family referred me Bob’s furniture the day I received my white spencer bed the draws were detected and cracked they smeared the paint job and also part of the bedframe is cracked when I called customer service the same day I receive the products they only wanted to offer me $35 store credit to keep two damage draws a crack frame are they serious. And instead of sending me two new draws they told me they will send a tech to have a fix about a week later and if the tech deems that he cannot fix it then they’ll exchange my furniture. What type of service is that? As a first time customer I am very displeased I will never shop at Bob’s again once I pay off this furniture they can forget about me as a customer. I ordered from the Secaucus location.

After waiting 4 months for a bedroom set we received a partial delivery and it was damaged. Tried contacting the store but all you get is one recording after another. I will probably never buy from this place after this experience.

I had THE WORST experience with Bob's Discount in Saugus. I bought a couch in mid September and was told it would be delivered mid October. I continued to check with the salesperson, Phillip, about my order and every time I checked in, the delivery time was delayed to end of October, mid November, etc. I went into the store in the middle of October (a month after I ordered my living room set) to get a concrete answer as to when I could expect it. The ladies at the back of the store assured me that half of my order would be ready on 11/5. While I was in the store at this time, I acted as new customer and asked about the living room set I already ordered and how long it would take to get delivered. The sales person told me it should be in stock and sent out in about 2 weeks (obviously this was a lie).

Online in early July. Confirmation email stated we rolls receive a call within 24 hours to schedule our pick up time. We gave it a couple days before calling in. At that time we are told the bed is out of stock but would be in working a couple weeks. I followed up in August and got the same story but was told if we pay for delivery instead of just picking it up, we could get it 2 weeks sooner. We declined.

I was out and about running errands and really have been wanting a new bedroom set. I looked online and saw the perfect set and schedule an appointment with the store before it opened. As soon as I walked in the store I saw the bedroom set I wanted and it was so beautiful and well made in person. I end up purchasing the bedroom set on July 3, 2020 at the Livonia, MI location and I also purchased the “white glove” service where they haul old furniture away and put the furniture together for you.

If I could give 0 stars I would! Finally got a response in regards to our Damaged sofa and they are willing to offer us 100 dollar credit for our next purchase on our account. I’m sorry, but that is really unacceptable. The couch is hardly 2 years old, and for it to be falling apart and peeling like that is not ok. There’s a spring hanging out of the bottom of the couch. You should be ashamed at how you treat your customers and you don’t back your own product. Not to mention that we purchased the insurance on the furniture as well, but we can’t even use that to replace our sofa. Thank you for robbing us!

I placed the initial order in May so I can get them June 1st. That didn’t happen. We’re now in October and I still don’t have drawers to my son’s storage bed I was supposed to receive in August. Bobs won’t let me return. It takes more than an hour to get customer service on phone, and when you do, they keep postponing the back order date. I emailed their so called customer care at “WeCare@MyBobs.com” and no response. Now the bed looks weak because there isn’t much support on the sides of the bed. My teenager has some of his clothes On the floor because there’s no where to put them. This is the worst furniture company I ever had to deal with. I should have read their reviews before purchasing anything from them. Lesson learned.

Updated on 12/16/2020: So Bob's Sent me used smelly furniture. They were supposed to pickup the furniture and replace it. So they came to pick it up but didn’t bring the new furniture. This just gets better and better. Thanks (sarcasm).

I bought a bed frame a year ago from Bob's in Paramus, NJ. I also bought Bob's goof proof (through Guardian Protection Products) along with the bed frame. The salesman at Bob's promised me that with this goof proof, I was guaranteed that any accidental damage caused to the bed frame would be fully covered. A few weeks ago, My wife and I laid down in bed and moments later, the bed frame completely snapped and broke on us. It was scary, to say the least. We spent the entire next day, cleaning all the shards of wood and carrying everything outside for garbage. When I called the goof proof to report the damage, THEY REFUSED TO COVER IT!

I purchased a Supernova sectional from Bob’s in October 2018, in August I noticed a slit. I called in a claim to Goof Proof the next day, but as you may expect my claim was denied about 3 weeks later. I was told that it was a manufacturer's defect. There was no offer of repair, replacement, comp towards new purchase, etc.. Furthermore isn’t the Bob’s Supernova A product exclusive to Bob’s. I’d feel better if this was the couch that we sit on everyday, the room this piece is in is rarely used and it is pretty obvious that the questionable area is not from us being negligent. When you pay over $2,000 for furniture you’d expect for it to last longer than 2 years or at least be backed by the purchased protection plan. If by chance you do decide to do business Bob’s beware and do not purchase the Good Proof by any means, it’s just an inflation tool or a way to shake more cash out of you. There’s absolutely no support. If you sell a product, stand behind it!

The motor on a couch burned out. I have 5 year spoof warranty the I purchased, which I was told covers everything, lies. Wood started breaking on recliners and metal also. So don't get the spoof warranty, it covers accidental stuff only not defective parts... Wow, so I got burned.

Awful experience. They changed delivery dates 4 times without notifying, called women in office rude, rude, rude uncaring. Said order was canceled for I disputed on AMEX said disputed didn't cancelled. Want to know status and when I am getting product. She tried to use a diversion tactic saying I was raising my voice for she could not answer. Do not do business with this pllace. THEY ARE THE WORSE. I HAVE HEARD SIMILIAR STORIES. DO NOT DO BUSINESS WITH SALESPERSON MIKE B. HE RAN AWAY FROM WHOLE DEAL.

The white glove delivery is a joke. They didn't put our daughter's bed together correctly, the screws are stripped and they never put the middle supports in so it's not usable so now we are now waiting another month for a replacement bed because they ruined this one. They left their drill and "spare parts" lol all over the floor when they left. We ordered it in July, we knew it was backordered. But we were told a piece is still not available. Who knows when we'll get the complete set PROPERLY assembled. Love the commercials, our salesman was wonderful but this company is HORRIBLE. I wish we could have just returned everything and received a refund however that isn't their policy. You've been warned!

I’m very disappointed at Bob’s Furniture store such a frustrating experience! I came in the store and dealt with the salesman Abraham who assured me this would be simple and if any problems we can call him to discuss. I purchased the furniture on July 21, 2020. Abraham also ran my credit and I was approved for interest free, etc. Again, he made it sound like this was easy and no problems at all.

Please do not buy the Goof Proof. Is a scam, and I will do everything possible to post this anywhere and report it for people not to fall victims of this scam. I have a set of supernova couches that I purchased three years ago, I call 2 weeks ago to report the couches suffered an accident. The accident was that there were a pair of scissors on top of the headrest, I put my hand there and by accident, it made a cut right under the seam.

I paid $1200 for a sofa and chair, with what they call a Chofa ottoman. When they arrived at my place the cushions were like sitting on a lightly cushioned piece of plywood. But they softened within a few weeks. But, they continued to soften. Within a year I felt like I was sitting on the floor after I sat down and stayed there for 5 minutes. I have friends who have recliners that are happy with their items after a few years, but certainly mine is poorly made. I'd say pay a little more someplace else.

Our couch was delivered 9/17 and we paid $200 for white glove service. The handymen did not have the screws necessary to assemble the couch legs. 9/19 another person came, again without screws so was unable to finish the white glove service paid for. I have been reaching out for the last 3 weeks to no avail. Finally today I received an EMAIL offering a $50 gift card (obviously towards Bob's in the future) as "compensation" for the lack of white glove service. I want a refund as it is ILLEGAL to charge someone for services they did not consume!

CUSTOMERS BEWARE!! The customer service at this store is HORRIBLE!! I purchased a Magnus Brown Power Recliner for $599, I added the protection for a total purchase price of $710, including tax (in advance), 2 weeks ago. I chose to pick the recliner up from the Castleton store and was promised a 10/7 date. On 10/6, I began calling the store to confirm my recliner was delivered to them. I held for over an hour on 2 separate attempts and could never get through to speak to anyone. The automated system was a continual loop and never connected me with a customer representative. The website would not accept my customer ID (that was on my receipt) or my phone numbers. I attempted the chat on the Bob's website and as soon as I connected, was told I was #142 in queue!!! I chose NOT to wait.

Let me start by saying I bought this sofa in July and it looks like it years old with minimal use. It is fraying which now has a big tear cushions are depleted and the attachments that hold sofa together broke. Screws fell off when we tried to open the bed. I have called from week two. When we started the calls are hour long waits. I have emails only to be told I am not under warranty. After two weeks and nothing. This is unprofessional. They sold me a dilapidated poorly made sectional. Very flimsy. Fabric is thinner than paper. I am so disappointed. I have given them every opportunity to Do the right thing. I would never ever recommend this place ever to anyone. Buyer beware. Their customer service is horrible. I have pics to prove everything because I feel my next move maybe small claims court. This sofa wasn’t cheap at all so even though that shouldn’t matter when dealing with a company you are patronizing.

They over promise and under deliver. Was told we would have some of the furniture middle of October and the remainder by first week of November. I called to get a update for delivery of what we thought we was getting next week and was told our bed, dresser and nightstand might be here 10-17 and our sectional will be after CHRISTMAS, our table was supposed to be October 17 and will be around THANKSGIVING.

Bought reclining leather couch and loveseat a year ago with goof-proof. In November we saw all the leather peaking off. Went thru goof-proof. MANY emails later and two months later they denied our claim. First time in my life I took it to social media. Surprise surprise, I was contacted the next day and offered store credit to replace the couches. Covid hit and stores closed for 2 months. In May, we went to the store and picked out a new couch and sofa (cloth this time). We only owed $300. They were to be delivered July 16. Ugg two months but ok. Have grace.

Negative NEGATIVE star if possible. Worst shopping experience ever in my life. This is extremely unorganized, unprofessional, dishonest and complete scam store. Period. My family purchased power reclining sofa set & dining set + goof proof for both on early September. We were told expected delivery date was late September to early October, which we accepted as we do understand that due to COVID everything is taking longer than usual.

We are trying to save you from making the mistake we made. Refinished our house with different items from Bob’s big furniture from a mattress to living room furniture, barstools, etc. our reclining couch has broke, with two hours on hold, and having the goof proof protection our couch has not been fixed after 3 months of waiting, a technician came buy and said he had the wrong part and left quick. Still waiting. The living room chair is made so bad we are nervous to sit on it.

Couch and love seat I bought looks shoddy after a year’s careful use. Water spilled on a cushion, but the $100+ “protection” policy hawked by Bob’s employee and services by Guardian is a scam and does not cover anything. Do not shop here.

Ordered and paid for a sectional couch on August 4th. Was told delivery would be mid-September. Unit delivered on Sept. 27th with mis-matching pieces. Was told that the correct piece would be exchanged and delivered on Oct. 3rd. Called today, Oct. 2nd, to confirm delivery time and was told that Bob's (Idiots) "DOESN'T" really have the correct piece and won't have it until Oct. 23rd!!! Called my salesman at the Langhorne, Pa store and he actually laughed about it and said they constantly deal with problems like this... He said management didn't care... DON'T GO TO BOB'S...EVER!

I ordered a couch and love seat in late June for 1st week of July delivery. The couch was delivered along with half of a loveseat. Half of a motorized recliner loveseat. HALF!!! Drivers said they couldn’t help. It is over 3 months later and after paying in full, I still have no loveseat. Will be asking them to come get all of the furniture and cancelling my order. Beyond ridiculous...

Great customer service. Cheaply made furniture in my opinion. Couch cushions/pillows misshapen. Overlooked that thinking I could probably fix that but couldn't. Loosen chair legs. No big deal. I tightened them myself. Nail poking out the back of my couch through the fabric. Smh. Again no problem. I'll fix the problem myself. Small snag holes on cushion. Now from a heavy set person (first time sitting on my couch that I haven't had for a year) a part of the wood frame snapped in two places. Received a good recommendation for the goof proof plan by salesperson not knowing the plan doesn't actually cover anything. All my claims has been denied. Accidents are covered BUT not that accident. There's always a BUT. A waste of money if you ask me. It is a big NO for me on the furniture from the store and the insurance plan. Should of read the reviews first but the furniture looked great in the showroom. Smh.

I had a very bad experience here. I purchased a sectional sofa and a dining table set in mid August. It's now the end of September and was told I'll be receiving my missing sectional piece and dining table in the middle of September and told my max the sales person that got fired that he promised me a courtesy piece meanwhile I wait for the other piece to come in. Well that never happened and now have to wait for that piece until the end of October. Also I was never called or either got an email saying that I wouldn't be getting my dining room table until the end of October. Also I took the day off work to make sure my dining table was deliver on 9/24/2020. I was a sitting duck waiting for nothing and also got rid of my dining table a day before thinking that my table was getting deliver on that date.

Cheaply made furniture, Goof Proof is a scam, lied to. After 5 months still waiting for furniture. Leaving bad reviews on all social media and BBB. Was told my delivery was coming and never showed. DONT BUY FROM BOB'S FURNITURE..

It’s simple, My wife and I purchased a couch with two recliners, a chair, lamp And their top-of-the-line mattress. After coming home and quickly reading the reviews which I should’ve done prior to the purchase we canceled the mattress. It was too late on the couch and of course within the first two months, the recliner broke. We purchased the warranty, two months later, it’s still not repaired. We ordered the lamp three months ago. It still has not been delivered and we’re about to cancel that now. The chair is such poor quality you can see the deformed padding under the outside material. Bob's big Furniture is disappointing at best.

Bob's Furniture although it may look nice, I would think 1 million times before buying anything from them. The sales people on the floor are worst than the worst car salesman out there. They will make every lie to put a sale and make every effort to hide lower priced services to upsell, for instance saying that it will cost roughly 12% percent of the purchase price to deliver, and when realizing the same product sells online for half and free shipping they come back and say, "Well we have a 50 dollar option for delivery if willing to put the furniture together." They are in for the money and they could care less about the product you are taking home to your children. DON'T be fooled by the welcome and smile.

I made my first big home purchase of a large pull out sofa in March of 2020. Mid April I picked up the couch, took it home and set it up. I noticed there was a large gap in the cushions, like 6 inches or so. Turns out two of the cushions were for a loveseat. I was a little disappointed but immediately emailed the store manager, with whom I coordinated the pick up. No response. Okay. So maybe she doesn't do service stuff. So I called the service line and reported it to them. They were friendly and helped me right away.

I had a delivery scheduled for yesterday which did not work for me so I rescheduled the delivery for tomorrow. After not hearing from them today I called and now they are saying the furniture will not be in until the end of October. DO NOT DO BUSINESS WITH THEM. I have never dealt with a company like this before. You call the store and you cannot get through, then you try to talk to customer service and it takes you over an hour after going through multiple automatic voice recordings, when you finally get in touch with someone and there’s nothing they can do. I have never had anything bad to say about a company like this before, but I am that angry that I will be posting this everywhere. Not only did I rearrange my furniture and get rid of my old couch, I also rescheduled my weekend vacation. I am happy to provide the email.

I bought a leather couch set, had a technician out 3 times to replace reclining mechanism, they sent the wrong side (bent too), tech said they’d have someone remove it, he couldn’t take it, to this day it’s in my house, and huge. They tried to tell me, with Goof Proof, they couldn’t repair the loveseat, gave me a credit since the item wasn’t in stock, it was, and I had to push them to send me a replacement because the credit was less than the love seat’s cost. Years later I have the same issue with the recliner, Goof Proof tells me to message the company because it’s not covered, now the frame is broken, and the company says it’s not covered even though I paid for the Goof Proof (5 year warranty). Their site list reclining mechanisms and wooden frames. It’s a waste of money for cheaply made furniture. Not sure why they have Goof Proof if they don’t honor it.

We purchased an entertainment center through Bobs online on 7/10 and it was listed as in stock. We then got a call stating the right tower only was out of stock until September 1st. Weird! We trusted them even though they had already CHARGED US IN FULL. No one ever called to follow with us or to update us on status of our missing piece and in fact we were originally told the item would likely come in sooner. After chatting through their site, emailing their CS team, sending in their survey and calling weekly was finally able to get a delivery date scheduled for 9/15 as the item never even came in on 9/1 as promised.

ABSOLUTELY DO NOT GO HERE!!!! On 8/21/20 I ordered a couch, a chair, and an ottoman. My couch was supposed to arrive 9/10 and the chair and ottoman were set to be delivered later in October. The tenth of September rolls around, the delivery guys show up and drop off only half of my couch. When I ask for the other half they saw "not my problem" and promptly leave leaving me with a worthless half of a couch. I then call customer service which is a bunch of automated messages and it tells me that my wait time is 29 minutes. An hour and 40 minutes later I finally get ahold of someone and they tell me that they can reschedule the delivery for the 12th of September. I say, "Great. That sounds perfect!"

Bob's Furniture has extremely poor customer service. I will not return. Delivery was missing an item and customer support was supposed to call back two days ago. I went into the store myself after calling numerous times over a couple of days. The phone rang off of the hook, never an answer (Which forced a trip to Bob’s Store in Saugus, MA). The manager handed me the missing item. Heard my complaints and said there was nothing she could do. Customer support lied the day of delivery about sending another truck to pick up old mattresses that they were supposed to take with them (it was in the delivery notes). And as far as any compensation, percentage off, coupons, etc. I received a “There is nothing I can do”. Avoid this company and it’s poor customer service.

I wish I would have known about these bad reviews before my Mom paid in full for a Tv stand at Bob's Furniture in Mayfield Heights Ohio. We went to the store in July 2020, the delivery date has since been changed three times. Nobody has time for this bad customer service, it is paid in full. Customers should get what they purchased in a timely fashion! Never again will we shop here!!! Why does it take so long??? I bought a mattress from another company in July 2020. Two weeks later in the same month it was delivered!!! So glad I did not order it from Bob's Furniture I would still be waiting for it!!!

My family and I needed some new furniture for our kitchen and living room as well as a bedroom. We ordered all this in May not knowing that the stuff wouldn’t come until August which was the set date already but when they did come we didn’t get everything we had ordered. Anyways when we got our furniture, they had just thrown our new couches in our living room and we had to put them together which we knew because of covid. After we did put them together we had some problems with it but we got over it because we’ve already had enough with Bob's Furniture.

Our experience with BOB'S was absolutely terrible. We went to the union NJ store which was actually a pleasant experience, the problem started yesterday which is 3 weeks after our 2600.00 couch purchase. We are between 2 houses in 2 states and scheduled delivery for yesterday (9-8-2020) the truck pulls up and they unload an ottoman... Just an ottoman. I immediately call cs because where is the rest of it!!! Customer service (who is based in India and extremely hard to communicate with to begin with) says they simply forgot to put it on the truck, they tell me it will be another 2 weeks before they can deliver to my house. I explain that we took off work and traveled to another state to get deliveries that day and that I would need to be compensated at least 15pct for this major inconvenience.

I bought this couch after sitting on a model in store, in August 16, 2020. When it arrived August 29 and we set it up. I couldn’t wait to seat on it. I couldn’t believe how hard the cushions were. It really feels like sitting on a cement step. I called customer care immediately and was told they would send someone out to investigate my issue. When he arrived three days later he looked for damages, I explained that there were no damages except to me trying to sit on it. He sat down and said it was a little stiff!!!

Receipt for my purchase indicated that the order could be cancelled up to the day before the scheduled delivery by calling the store. I'm trying to cancel an order 2 weeks ahead of delivery, and the store doesn't answer its phone. The general Customer Care phone number says to contact the store. The Chat service says to contact the store. An email to Contact Us replies that I should contact the store. And then the store doesn't answer its phone. Terrible and deceitful. My next communication is to my state's Department of Consumer Affairs.

I am the owner of a mobile home park in Grant Co., KY. One of our residents received a delivery of some furniture items. The delivery team then pulled 2 used mattresses and 2 box springs out of their truck and heaved them one by one by the side of our road, near the entrance and near several homes. We have it all on video. The mattresses were not in plastic, so they had the used mattresses riding around with new furniture to go in people's houses. This was irresponsible and gross, and I would not do business with them. I have barred them from ever coming on our property.

I bought a 2,400 bed set in July 2019. 3 days after the delivery one the parts at the bottom of the bed was loose. A tech came in and said that the bed wasn’t assembled correctly, now the same part is broken and the bed makes too much noise, I call customer service and they said because I call a couple of days after the one year warranty they can’t do nothing about, I explained to them it’s the same part that had problems since they delivered, now they saying wood doesn’t have coverage. Don’t buy at Bob’s discount furniture stores, I think it’s the worst furniture store to expensive and really cheap furniture.

To anyone who considers to purchase furniture from Bob's.... DON'T!!! Customer service is terrible. I am a very disappointed customer. I purchased a bedroom set from the North Hills Store, Pittsburgh PA. My salesman Archie was phenomenal, awesome. However my first indication of a problem, was when my salesman tried scheduling my furniture for us to pick it up to avoid a delivery charge of $129. Archie thought the set I was purchasing was being discontinued so I indicated we would take the floor model if need be. The manager came over and did some things on the computer and said, if we scheduled it for my husband to pick it up we would not be guaranteed that the items would not be sold out, so he bamboozled me into paying the $129 for delivery.

I purchased a Chandler Sofa/Console from Bob's along with the Goof Proof Plus Plan. After waiting on the phone for more than 90 minutes, I was told that the plan does not run for five years which is stated in the information. For some reason, the representative told me that it's only for four years not as stated in the literature. The stuffing began falling out of the front of the automatic foot rest and continues to cause a problem because of a defect in the merchandise. I have purchased many, many items from Bob's but never again!!

I would give minus if I could. Man dresser smells since month. We cannot use it and now they don't take it back. We had it in the sleeping room and could only sleep with the window open. We thought it is because it is new and the smell goes away but no, it is still there. Tried it for about 2 month to reach someone but it seems to be not possible and thought it is due to the pandemic, but no! You hang in the phone line for a very long time and suddenly they hang up and you have to go through this damn "press number x" procedure again and again and again. If you want to do online chat it says a number more than 120 people before you. You are waiting and waiting and if you reach sth like 25 they throw you out of the waiting line and you have to start again.

If I could have given them a half of star I would have, Twice they have given us a time that our furniture was to be delivered and twice I took time off from work to wait for delivery only for them to call us the day they were supposed to be here and tell us the first time 3 weeks longer. And when they finally delivered that day they put the furniture together all wrong and had to come back and redo it, the second was my loveseat to be delivered today only to call halfway through the day to tell us they can't deliver until the 29 Sept 2020. A second day off from work. It took 2 hours to finally get through to the Manchester store for the store manager Peter to tell me it is what it is. (REALLY.) You mean to tell me they didn't know a couple of days prior so they just waste our time???? It isn't their money. Why should they care?

I ordered a bedroom Set from Bob's on July 15th, 2020. I was told because of overwhelming orders my bedroom set would be delivered on Aug. 22nd. I called today, Aug. 20th to verify delivery, and was told now I will not be receiving my bedroom set until Sept. 25. This is ridiculous! No call, no email, nothing. To spend over $2,700 for a bedroom set including delivery and it not be delivered on the specified date and then have to wait not a week but a whole another month is bad business. And all they could say is, 'sorry no one called you and there is nothing they could do except wait for the warehouse and hopefully it doesn't get delayed further.'

Took money for something that wasn't even in stock. Gave us a bullshit delivery date, and delivered a box of Bob's goof off stain remover. Then couldn't tell us where, when or even if the lounge parts we ordered were ever going to come. Rang and Rang and Rang them but could get through and when I did had the most pathetic answers. Seriously these guys could manage to get drunk in a brewery. Then the lounge comes and the pillows are so overstuffed they don't match the ones we have by at least 3 inches, now instead of looking like the same lounge it looks like we just bought each piece from 6 different manufacturers. Never again BOB, you and your store is hopeless.

I wish we read the comments before shopping, we moved from a state and obviously had to buy everything for household. We bought 6 chairs, wooden dining table, 2 living room sofa sets, coffee tables, lamps, breakfast table and chairs, bed room furniture and television table, none of them lasted more than a year, we bought goof proof warranty which doesn't cover anything at all, please guys I REQUEST you not to buy anything from them. It's a spam and and a trap. Don't waste your money.

This company is the worst!!! Bob's Discount Furniture on Manchester Road. BEWARE!!! They say everything you want to hear but fall short after you pay them. It's been 3 months since we ordered a sectional couch. We showed up on our scheduled pick up date and our full order was not available to pick up. We have been told 5 different delivery dates. We have taken off work and waited for deliveries and on each date there has been no delivery... and no call from Bob's Discount Furniture.

Do not buy anything from Bob's. They don’t stand their inferior products. I cushions in the middle are sinking to the point where you need to grab a persons arms to help them up. As unhappy as I am with this I think I’m more unhappy with the lack of knowledge their associates have. On person knows less than the other after 9 calls!!! And 3 emails. I called June 14th because the couch was unusable, a technician showed up July 8th and concluded the couch did in fact have a Mario was wrong in offering a new couch. "Sorry. Will call back." Another week no answer.

Bought the Store Demo Mattress model from Bob's Discount Furniture in Vernon Hills, IL for a good price. However, I got duped into purchasing a brand new box spring/platform at FULL PRICE! So they DID NOT LOSE MONEY!??? Furthermore, their alleged FREE DELIVERY has a "Mileage Range" associated with it, and our apt fell a few miles OUTSIDE that Limit - plus they were NOT willing to negotiate + or - on the delivery fee. Overall, we spent ~3hrs in that Store and came away with the back of our Minivan FULL!???

I ordered through Bob's as we had a tight deadline and the online system said the items could be delivered by the date we needed. After placing the order we got a call stating the delivery date was pushed back. I inquired as to another piece that would be available. The rep located one and we went through with processing it. At the end of the call she said that also couldn't be delivered by the date we needed. I requested refund but in order for her to change the product she made it store credit without explaining anything to me. I decided to make other arrangements for someone to be at our rental since we had to go home- 2300 miles away.

I am 57 years old, the Bob's Hybrid King size mattress is the most supportive, most comfortable therapeutic mattress I’ve ever slept on. The price was half of what I would have paid for a name brand at a conventional mattress store. Quality all new material, hypoallergenic, no smell even when delivered new out of wrapper. I love the hybrid springs under memory foam, great support for my achy back.

This whole experience was the worst experience I have ever encountered in my life. The amount of issues and lack of care we had received from the customer service team/delivery team/warehouse team was absolutely insane. I would never recommend ANYONE EVER BUYING ANYTHING FROM BOB'S DISCOUNT FURNITURE.

Sectional delivered without all hardware. Took over 3 hours to get through to customer service. Customer service horrible, not willing to help. 6 weeks later still waiting for parts. Tried to call corporate, same as Customer service.

The worst furniture buying experience I have ever had. I purchased furniture in July of 2019. It took a month for my furniture to come finally without damage from their horrible delivery company. Never offered a discount or credit. I applied and was approved for Bob's credit card with a year interest free, now it is July 2020 and not only am I charged the $49 annual fee but all the interest that was actual not free. $751 of back interest on my bill instead of just starting to charge me interest on my remaining balance. This place is not worth the walkthrough.

We have now bought two mattresses from this company and have had to exchange now twice. First one we had was a queen and our bodies made indentions in the mattress and it was a firm mattress. They did exchange that one. The second time we purchased it was for a moving bed, up and down. They gave us the wrong mattress to go with the box spring. They came in and found that it was the wrong mattress and gave us the correct one. Now five years later we are looking to buy another mattress, but it certainly will not be with this particular company.

Had a couch delivered in November 2019 that was torn upon delivery. They still have not resolved the issue (July 2020) and after approximately 15 phone calls for an update, they finally emailed me today, full of apologies, to let me know they cannot exchange it or replace the torn cushion.

I am a large person and wear and tear on my mattresses puts any warranty through the wringer. I've had this mattress for almost 4 years and it looks brand new. It, by far, is their best mattress I've ever purchased.

This place is completely horrible... I purchased a leather recliner set and bought an additional leather recliner... The recliners have been breaking down one by one monthly. I have a full warranty and Bob's Discount tells you that they will repair your furniture but the only problem, is that they keep you on hold, for an hour, when you call to put a claim in.. I have tried for months to have my furniture repaired with no avail.. AVOID THIS PLACE.. I SPENT OVER 3 THOUSAND ON A BUNCH OF USELESS FURNITURE, UNDER WARRANTY THAT THEY WILL NOT FIX!!!!

Bob’s was out of stock on the bed I wanted. They did not call me, even though their website said they would with an update on my order. I waited 20 minutes to speak to customer service. They had no suggestions for another bed, so I requested a refund. It took five times, with me reading the credit card number to them. They had computer glitches, had timing errors, etc. I finally spoke to a manager, who made the refund. It took two hours on the phone to get the refund. Horrible experience, would not recommend them.

The furniture is new and caving in and the warranty company have been giving me the runaround and passing the buck and they leave you on hold for hours and hours and still after all the time they tell me that they can't honor my warranty because it's not an accident the furniture is caving in, it is from normal wear and tear and they will only cover a specific accident only.

I Purchased a recliner from Bob’s in May 2019..By May 2020 it no longer reclined. I am a very gentle user and the motor was under warranty so I tried in May, June, July to request service. Each time I was 40 to 70 minutes on hold. I understand that COVID-19 has restricted some services but the fact that the wait is so long each time is a testimony to how many hundreds of people are trying to report problems with their merchandise. Each time when I finally got an agent, I was promised that a technician would call me. That has never happened. I’m stuck with a chair that serves no purpose. Wish I had gone to La-Z-Boy.!

I would rate Bob's Furniture with 0 stars if I could. I bought a bed and a Panther couch and a recliner. I had to pick up all of the products due to not being in the delivery area when they do deliver 25-30 from my home. However, we finally rec'd our couch and recliner at the very end of Feb 2020 (the last week) and on March 6th the headrest quit working in the up position. It had only been used twice. I filed the repair and numerous times now I have been told we are out of the service area. I even bought the goof proof on top of the manufacturer's warranty!!! I am so fed up with this company and wish that I had never purchased a single item from them. I am so frustrated that I am honestly ready to contact a lawyer and sue for Consumer products and service. They are selling items with warranties and refusing to fix them. I strongly suggest staying away from them.

I purposely bought this set because of the size of the table, it came with an umbrella and a cover. I first have to say that the set looks beautiful but....everything you set down on the table leaves a stain. It's almost as if it's missing a top coat/sealant. Also, the table gets red hot. You have to open the umbrella first thing in the morning or else. Because of Covid, I had to order this set online. If I had seen it in the showroom, I probably would not have purchased it.

I had previously bought a bed from Bob's, and was happy with the experience for the most part. I recently tried to purchase a matching nightstand and dresser and found the experience horrible. First, the "in-stock" items were not in stock and I could expect delivery over two months away, (they didn't call to notify me of this. Instead, I called them three days after the purchase as I had not heard anything regarding delivery which they stated would happen within hours).

My sectional is beautiful but poorly made which is very disappointing. One middle seat is broken and is totally falling down. We turned the sectional upside down to fix it and discovered that the quality is very poor. Made of simple wood and lights springs. I am not surprise that it broke so easily. It's a shame but we'll never shop at Bob's again. A waste of my money, now I need to buy a new one again.

I purchased a living room set a few years ago and was urged to purchase the goof proof service. I was told that it lasted for 5 years from the time of purchase and when I needed to get my furniture cleaned, just call them and schedule a service appointment. I tried to do that recently, followed the procedure but was not denied and told they don't do that. I called and spoke with someone who represented themselves as the store manager, very rude, who denied that I was told that and even went as far as to call me a liar. What a crock of crap. He then hung up on me. Please think twice about purchasing anything from this outfit. They certainly have not presented themselves with integrity and honor. I would urge everyone to go elsewhere. What a waste of money they are.

Bob's finally contacted us and replaced our furniture. While we are very happy with the outcome, we shouldn't have had to go to the extreme we did to get the issue resolved. Bob's came through for us, but it wasn't their issue to solve it was Guardian's (the furniture protection company). Bob's did have a sales rep who lied to us about what the protection plan covered so they need to handle that internally. I would now give Bob's a 5 star rating for going above and beyond to solve an issue that wasn't really their responsibility to resolve.

We purchased a Kitchen Island with a marble top some time in March of this year 2020 and at first were very happy with the item until we noticed that the marble top began to show ugly stains which I can't even explain, I must add that I had no previous experience with Marble and was not informed by the store that marble has to be treated before use. The persons that delivered the item did not at any time instruct me to treat the marble before use, therefore I now have a brand new marble top with very ugly stains on it.

I have ordered multiple sets of furniture to furnish our new home. I got my dining and bedroom sets delivered and assembled on the first schedule provided which I am happy about. I was told the 2 sets of Miranda living room set I ordered isn't available until the ff month which I am okay with since we are not in a rush at the time. Come the specific date that following month, they rescheduled the delivery date for 3 wks later. I received an email, voicemail and text message confirming that delivery date but no one showed up. I was frustrated since I took a day off to accommodate the said delivery. I reached out to customer care and another delivery date was set up which is today. Same thing happened, I got call and text confirmation about today's delivery. I took a day off again to make sure I can receive the furnitures that are now way delayed than initial promised delivery date. And to my dismay, no one showed up, again!

I purchased the Katie 90 inch sofa, chair, and love seat. This was all delivered without incident, in fact the delivery guys were great. After only 3 weeks of sitting on the couch, the seat started to sag. I am 6 ft and weigh 190lbs. This should not happen. I have already moved the cushions around and flipped them to try to minimize the sagging. They sent me an email asking me to review the products from my purchase. I did so honestly. And I soon realized that if you attempt to leave a negative review on Bob's web site they will NOT put it up for anyone to see, they block them. I personally wish I knew this beforehand. Now I am stuck with mediocre furniture that I will have to replace likely by next year. Horrible products. Do some research about reviews of this place prior to ordering anything. Don't just go by the flattering reviews from their site. You will be shocked.

When ordering a bed and having it delivered from their site they promise to remove the old frame, install & assemble, sweep & clean up. None of that occurred and the bed has screws falling out of it. They offered $30 on a Bob's gift card as an apology.

Bob needs to change its name to “Bob’s Discount Furniture and Terrible Customer Service." Any company can have an occasional problem and a good a Customer Service (CS) department can take care of it. Not these guys! I bought a power reclining sofa and chair in late April. One section of the sofa broke almost immediately. A rivet fell out and the sofa would recline crooked and tilt badly. The queue to talk to Bob’s CS is always long and useless so I “chatted”. The chat worked well. There is a virus so they will send someone out as soon as they can. They gave me a claim number. (Should have just replaced the bad section immediately). Waited a few weeks until Illinois opened again. Contacted CS and they arranged a repair appointment. If I had not called to check – I would still be waiting!!!

I purchased a sectional hustle about 4 years ago along with the goof proof protection. The pull-out section was only used roughly 5 times. Somehow it stopped working and began to dip. I contacted Bob's customer support, a technician was sent to the home. He took pictures and immediately said they can’t fix it. The part would have to be purchased by us or we would have to go through guardian to file another claim. The customer rep clearly stated this is a manufacturer defect and it was being reported on other similar items; however, they refused to do anything about it. I continuously heard “sorry there’s nothing else we can do”. If this is a manufacturer's defect it should be fixed or replaced by the manufacturer. The customer should have to bear the burden of expenses when the company didn’t make the product suitably.

I ordered to be delivered $2300 worth of furniture to be delivered on June 20th. I received the text on June 18th with the time frame 1245-445, I contacted Bobs like the text stated of that won’t work. I clearly stated that I live in a townhouse community and it can’t be delivered past 3 or I will get in trouble with my HOA. She reassured me she would contact the delivery company to let them know and it shouldn’t be a problem. This morning I got a text the delivery would be here at 430 and I’m 13 on the list. So I called your customer care team and while I was on hold Melissa left me a VM stating the delivery team was running late and it will be closer to 5.

I got a mattress first. It was great for a few months. So I got a sectional. Well... the mattress became very uncomfortable. It was a pillow top which was bunching in the middle from side to side and the sides had sagged so bad that we felt like we were falling out of bed. I filed a claim. The reviewer came out and agreed it was faulty. He set up for a replacement. Awesome! Two weeks later, day before scheduled delivery, it gets reschedule for another 2 weeks then another 2 weeks. Finally I called and was offered an exchange for something else. Ok, malfunctions happen. We go to the store and replace the mattress.

In May 2020 I proudly closed on.my first home during the COVID epidemic. After my closing, I decided to put my trust, and money into Bob's Furniture store and ordered a sofa for my new place. I placed the order online, on May 22nd, but was told I would have to wait until June 20th (nearly a month) for delivery. I was ok with that because I got activated (in the Airforce) and I knew that there was a backlog with most companies due to COVID.

They don't allow anything less that a 3 star review on their site, which is bogus. Why even have a rating system if EVERY PRODUCT is rated 5 stars? I got the Capri Sectional, it broke within 2 weeks and no one could come to fix it due to Covid (understandable) however what isn't understandable is how the couch BROKE within TWO WEEKS.

Bob's refuses to repair our couch that is just over a year old that started electrocuting us, it is very dangerous and very much could kill a person with a heart condition. I did purchase their "Goof Proof warranty" and they refused to cover it as well, the couch has no damage and is in excellent condition other than the fact that you may die if you recline in it. I complained to the BBB and BOBs LIED to the BBB, they promised they were going to schedule a repair, instead they listed our issue as resolved even though they never came and never fixed a thing.

So we ordered the Calvin Almond Beige Sofa - $399 (SKU - 20049123021) on 5/14/2020 and was told that we would get a call within 3 days to process shipping via Threshold Delivery. Couple of days went by and nothing. We called customer care and was told by the rep that the sofa is not available to ship and will need to ship to the Rockville location on 06/13/2020. Ridiculous! if we had never called we wouldn't of known this. Fast forward to today, guess what? IT'S 6/15/2020! NO CALL!!

I ordered a desk that was described as white. The desk I received is yellow and Bob's said it was a dye lot issue and will not allow me to return. This is fraud. In addition to shipping issues, customer service is horrible! Stay away!!

When the desk arrived one drawer wouldn’t open. After several visits by technicians and getting a new desk I gave up. It’s still very difficult to open. I love my faux leather recliner but after 2.5 years the leather started to peel. I had purchased Bob's goof proof so I submitted a claim. After review they said that was normal wear and tear. After 2.5 years my chair should not be peeling! Luckily the couch and love seat I also purchased are doing well but they do not have daily use. I sit in the recliner.

Don't waste any money on Bob's goof-proof insurance. It's a scam. I find it difficult to get a claim approved. I found this out within 30 day of a 2nd purchase. I canceled the goof-proof and requested a refund. It was approved months ago and we still haven't received our refund.

Purchase elsewhere or do not get the Goof Proof insurance. It's a scam. I filed a claim when 2 plastic sofa legs broke off during our move and it's was denied. It was a cheap plastic part and not that expensive to repair. I was upset that it was denied but worse things could happen so I figured oh well. A year later I was washing the cushions for the sofa and the zipper broke. Again filed a claim and was denied again. At this rate, nothing seems to be covered. Why purchase this additional protection if they're not going to honor any claims? Such a joke.

My daughter purchased a sectional set, They first charged a arm and a leg, I paid for the set to be assembled, the drivers just dropped it off and left, I had to get a refund which I'm still waiting for. Then on top of that I was on hold for 60 minutes. They claimed because of the covid 19, Really? I went online to make the effort quicker. Still no one answered. It was just awful the whole experience, I just went to Raymour & Flanigan, Not a problem at all.

I purchase a reclining set, got delivery and warranty, unit was not complete and missing, bottom plastic slides, I had and issue, with 1, they send their tech. He slide sofa to get inspect and my wood floor was scratched during the process, I contact Bob's, open a claim, this was on February, here we are in June, no response, I keep calling, and they keep ignoring me. Won't do business with them again.

I wish I could have given a better review, but my overall experience has been pathetic at best. In today's COVID-19 environment we made an appointment at our Novi, MI store. The individual I had an appointment with never made contact with me, but another gentleman passed by and asked if we needed assistance. He was extremely helpful and knowledgeable about the products we were interested in. Not looking to make a snap decision, we left without purchase. The sales rep gave us his cell phone indicating that "they were having telephone problems and it would be easier to reach him".

I would give them no stars if I could. I purchased a sectional a year ago. There were issues from the start when the 2 parts were delivered in different colors. There was an ACCIDENT with the sofa with a burn. They initially approved a replacement and that I just needed to wait for the stores to open, but today they want to send a cover to cover up the burn in 6-8 weeks. Unacceptable! The sales associate stated that if anything happened, it would be replaced. I have a recording of the associate stating this. As an interior designer, I send a lot of business their way. This is not the experience that I am looking for and would like a resolution immediately.

Promised delivery 5/15/20 (daughter’s birthday & only day off in weeks); never showed. Avoided my calls until told them I would contact MD AG. Processed a cancellation but not a refund (bait & switch again). Surely they know the difference. Promised to expedite a refund; 1 month later no refund - only a provisional credit from my credit union while they investigate. My experience is these people are crooks & liars.

I went onto the Bob's website and located the Greyson sofa and loveseat set that I wanted to purchase. I checked the details (color, size, etc.) provided and noticed that the color was gray, but the picture shown was more on the beige/cream side. I proceeded to check the customer reviews and the pictures they provided showed gray. For absolute certainty, I asked a representative via chat to confirm the color and they did confirm that is was gray. The set was delivered on 25 April 2020 and due to COVID restrictions I was not provided the white glove service I paid for (set up and take away of trash), which is fine because I received a refund on the difference. Once the delivery men left, I unwrapped the furniture and was immediately flabbergasted. The gray furniture I was expecting was brown in color. So, I automatically thought well they dropped off the wrong set, so I called customer service.

THE WORST CUSTOMER SERVICE AND ESTABLISHMENT! Bought “Calvin” sofa for my new home and was a terrible sofa. Within 30 days you could clearly see a malfunction with the sofa cushions and peeling of the material. Took 3 months just to begin an claim and have a technician come out to take pictures of the furniture. Was given a refund and told this happens in this line of furniture I purchased. They also stated that this exchange for a new sofa of my choice has to be done in store not over the phone or online during covid19. Now that stores are pending back up I have tried calling customer service and making an appointment for my location. You will be on phone for over an hour to speak to someone and they CAN NEVER transfer you to the right department, you must call back.

I purchased furniture in excess of $10,000 at Bob's Furniture. Before I was willing to spend that much money, I was assured that if you get the furniture in your house and it doesn't fit, or look right to me I could return it with a full refund or simply get something else without a hassle. That was the first lie! The second assurance was that if there was any problems and/or defects they would have someone to come repair it and if it's not repairable Bob's furniture would replace it with new. That was the second lie! They continued to explain that their friendly, customer service will rectify any situations that arise. That was the third lie!

I personally prefer Bob's Discount Furniture. Their Bob-o-pedic foam mattresses last about 10 years, and they come at a great price. I have tried other companies, like Jordan's and their mattresses don't hold up as well. Plus they are pretty pricey. I recommend going into a Bob's store, so you can physically check the quality of the furniture. If you're buying anything with drawers, ask for dovetail. They will hold up a lot better.

I was at first, very happy with my furniture. Then once the furniture arrived and I needed to report damages, that is where the problems began. One of the representative saids one thing and another saids something different. Now I requested a refund on the Goof Proof. I have not received it yet. A lot of misinformation on when the refund would be returned. When I followed up, as I still hadn't received it. I have been getting a lot of run around. I am very frustrated and disappointed with Bob's Furniture Co. This is very unprofessional. I have so much more I could say, but I am at this point, just want my refund. It has been now since April 22, still no refund.

Steve P. 05/08/20. Broken bed frame on an $800 bed that is less than two years old. I have been disappointed with Bob’s Furniture... The first problem was with a kitchen table whose chairs just don’t want to stay assembled, and now with this bed purchase — as the rail at the headboard has broken away from the frame. The bed is less than two years old, and the break happened when I was simply lying down. Sure this bed looks great and in the store seemed like a strong and sturdy bed, but it doesn’t hold up for the price that was paid for it. Seems like the light pine wood they use is just too light and fragile to stand the test of time, and no I’m not a big guy. Tried to go through the extended warranty and this was their response...

This Bob-o-pedic from Bob's Discount Furniture is a hybrid mattress that I regard as one of the most comfortable mattresses I have ever owned! It has a 10 year warranty and I got a mattress cover that helps me not void the warranty which guarantees Excellent purchase replacement if anything goes wrong..

I purchased a living set, in full, from Bob's Furniture on-line—paid in full immediately. Notice said I would receive a call within 24 hours to set up delivery (also paid in full), but I never received a call. I called 5 days later and was told all items were just arriving that day, and that a representative would call me back the next day to schedule delivery. Again, I received NO contact. I waited another 2 days and called again to check the status. Now I was told the one piece (Love seat) was on back order until June!! I asked why the last person I spoke to didn’t tell me that and the representative said I’m not sure why, the back order is listed right in the system. I asked that all other pieces be delivered because I currently have no living room furniture, but that wasn’t an option?!?!?

I would strongly advise everyone to steer clear of Bob's and especially their goof proof insurance. We purchased two beds, two sofas, two recliners, and various other items from Bobs. We purchased the items a month in advance of our move and it was made clear that we would need all of the items in our new home. The salesman promised that everything was available and we would have no problems. With a month's notice I thought we would be fine. Organizing the delivery was a pain but such things are unavoidable.