Bob's Discount Furniture Reviews

We have shopped at Bob's for over 15 years investing all our finances on furnishing our home. We always got the warranty to help if needed. After all these years we tried to use warranty to fix the pillow on the back of our couch. They were extremely unhelpful and would not fix the problem. Our entire couch is ruined after only 4 years and it was still covered. This experience has caused us stress as well as our decision to never use this furniture store again in the future. It’s sad to be such a loyal client and get no help when needed. Now is up to us to invest again and a new couch after such a short period of time when they easily could have helped us and kept our business. Do better Bob. Very disgraceful customer service. My advice, do not bother with their warranties, they don’t work.

Do not believe the sales representatives at Bob's! Was sold a product and purchased a warranty for them. Before doing so, I specifically asked if something would be covered and the sales person said yes. Now I filed a warranty claim and it was denied for the specified issue I had inquired about at the time of purchase. Called customer service and they will not help and do not care about what was promised previously by their representative. Save your money and shop elsewhere as this is not a reputable company anymore!

Ordered a recliner, canceled 2 days later and after 8 phone calls to customer service could not get anyone to email a cancelation confirmation. Also, if you do cancel, be prepared to wait a long, long time to receive your credit. Again, no one could tell me how long it would take. I wasn't asking for a specific date, just approximate time. Never, never, never again! Learned my lesson from Bob's....

Alright, we bought a leather chair from Bob's a few months back, and as soon as they left after setting it up, we found out the lights in the cup holder wouldn't light up. We called them up and they gave us a $500 store credit, cool, right? Nope! We decided to use our store credit and get a bed for our new mattress. After having to wait a month for them to get it from their warehouse, we got it. We got it with scratches, missing and damaged staining, corners of bedrails that were roughed up to the point of splinters, and them coming apart where they glued the wood, and lastly, no instructions or hardware.

Elk Grove, Ca. Please be aware. All sales are final once you pick up your merchandise or after delivery. We purchased portions of a sectional and picked it up ourselves on 7/8/2022 due to their delivery fee being $200.00, it was much cheaper to rent truck from Home Depot or Lowe's. Went back same day 7/8/2022 and requested that we want different pieces of the same sectional than the ones we purchased and they would NOT do it. They offered to sell me those pieces at a good price but I was not trying to add more pieces of furniture. I spoke with the manager and store manager and nothing they could do. Please be aware of what you are buying as they may fail to forget to let you know that all sales are final as they did for me until I went to address the return.

I purchased a twin bed set the full size bed frame broke due to screws not being put in the correct way after contacting bobs furniture to see if they will replace it because I have a warranty they stated no. After they’ll stating all about that incident we also purchase the dining room table after putting the table together my family has never said at this table we noticed a crack in the table we caught report it took the pictures and we were also denied the warranty this item is not even a year old. Please do not pay for warranty with Bob’s Furniture if you do no matter what the circumstances are with the furniture they will deny you. When purchasing furniture be prepared to just go and buy another one if it gets destroyed when purchasing from Bob’s Furniture.

I’ve had enough of Bob's. In 2020 we purchased a bed and frame for a new home. The delivery company “stole” the bed. I had thrown ours away in a dumpster the day it was being delivered. I had to buy a purple 3 mattress that night and lug it home. Fast forward to today. We ordered a bunk bed. They are supposed to deliver AND set it up last week. They arrived with a broken piece. I called the store and spoke to the manager who assured me it would be delivered and setup today (A week later). We have had boxes everywhere for a week. I just got a call from my wife that the delivery company is dropping off the piece that was broken and they do not have time to set it up. I didn’t even want to give this terrible company a chance. I just got off the phone with customer service. They are doing NOTHING about it but telling us another week. DO NOT buy from them.

The heat, massage and the lift mechanism on Bob's Lift Recliner failed. I attempted to report via their phone line and encountered long wait times. When I turned to their online site to report it based on the date they denied my claim. A company has to provide phone customer service. Bob's denied me and I'm stuck with a chair that doesn't have the features that I purchased. Their goof proof insurance is just that a goof.

If you buy a product from Bob and you are sold the wrong product or you miss-sold then it's your fault. I bought 2 queen bed frames, the sales professional told me, "You just 2 mattresses and no box spring needed." I used the bed frame for 2 days and then felt uncomfortable so I called customer care for a technician visit. The technician told me I need to have a box spring to use the bed frame or else it will damage my mattress and possible back injury. He told me, "You speak with customer care for a replacement bedframe." When I called customer care she told me there is no such policy and the technician mentioned there is nothing wrong with the product. If someone can help me then it's the person who sold me. Worst ever customer-friendly company in my experience. I would never buy from Bob Again.

I purchased a brand new Bed on May 5, and the bed frame is completely dry rotted and they cannot replace it so they offer a $300 credit so I have a new bed. They don’t have the frame I need for this bed. This is bad service and I will never ever shop there again.

I'm Bob's longtime customer but today's delivery experience was the worst ever. I have been waiting for my furniture which supposedly to deliver today. I got a text at 6:52am (still sleeping) delivery will arrive in 28 minutes. I want to know who delivers furniture at 7am? Anyway, I used to get text messages on estimated delivery time, but this time they sent a text arriving around 7am and then driver called me at 7:50am which I picked up the call (still sleeping) and told me he was 10 minutes away. I told him I need about 20 minutes because I don't live in that house. Also no one told me about delivery at such early time. He said my estimated time of arrival is 7:15am and that he was already late and he gave me enough time to get ready and he asked me to reschedule if I can't make it in 10 minutes. I said fine. I really didn't want argue with him. It was too early in the morning.

Do NOT shop here. They will steal your money and you will end up without your items. I purchased a dresser almost a year ago that has been on back order. I called to cancel as it has been a year and they reassured me I would receive a refund within 7 days. It is now two weeks later and after multiple phone calls to attempt to remedy, they refunded me $157 on a $500 dresser. CROOKS. Shop elsewhere!!

I purchased a mattress from Bob’s Furniture on Oct , 2021 for guest room. No later than 4 months, the spring was popped out of mattress and the Box spring was dented on on side. I notified the company and sent them pictures to let them know that they sold me bad quality mattresses. The customer service apologized and gave me a store credit but the credit expires. I went in person and decided to get a bench and comforter set since I couldn’t trust to buy anything else at the time. I bought my new mattress in a better furniture store since I had to buy new a mattress since family was staying at my house to go to a funeral. The comforter was to be mailed to me and the bench was to be picked up.

We looked for a couch for years before finding something we liked at Bob's. There was a month delay in receiving it. We were given a date and time of 11:45-2:45 pm. I received a call and text around 10:30 telling me the truck was on its way. I was at work and was supposed to be there until 11, when I could drive home to greet the truck. I called the Bob's number repeatedly and could not get a human being to assist me. The delivery driver called and I told him it would take me at least 15 minutes to get home. If they hadn't waited, I would have cancelled the order completely.

Went to Bob's to purchase a sectional for $2400. Purchased the extended warranty called Goof Proof for an extra $200. After one year one of my recliners broke. I called goof proof to make a claim. They denied my claim because I stated I did not know how the frame broke. This company is a joke. Do not purchase the warranty and better yet do not purchase anything from bob's. Their products are garbage.

Damaged sectional. Bought a protection plan. Technicians came and said it was out for the sofas were damaged. Sofas came damaged. They replaced one piece. Couple of months later sectional arm broken tear and seen and they would not replace it.

They are money hungry and treat the consumer like crap so, if I was in anyone in the world just don't go here. Save your money. This company has the cheapest furniture alive. Do not buy this crap, they are making me pay 2,000 dollars for cheap lazy non-American built furniture. It hasn't even been 2 months yet and I am burning this cheap crap. It cracking and scratching my floors. The springs broke on 2 couch, fell through one stop giving them money. Just please don't buy from them y'all. I'm telling you won't be happy.

We bought a couch, loveseat, and chair from them a little over a year ago. We loved them, they came pretty fast and they looked good and was the color I wanted. A bit ago I was sitting on my Charleston chair and something in the chair support just snapped. I was sitting normally, I sat down gently and I’m not obese, and it just snapped and even though we have a protection on it and it wasn’t used wrongly they refuse to fix it, saying it was not an accident it happened during normal use and therefore it’s not covered. I would’ve NEVER bought the chair if I knew a bit past a year it would break and they wouldn’t fix it. DO NOT RECOMMEND BUYING FROM THEM. Total scam, get longer lasting furniture somewhere else where they have good protection plans. I’m so upset and disappointed. What crappy made furniture.

Ordered online because I was sick with COVID. Big mistake. It’s my first time buying from Bob’s and the customer service is horrible. The quality of the furniture is mediocre at best. I honestly had a better chance of getting good furniture through Amazon. This sofa came in so many pieces and the instructions were horrible. I called to see if they could include the installation with the other furniture that will be delivered tomorrow and they refused even though I paid over $125 to put together a single bed. I regret purchasing from them and definitely will not be purchasing from them again. I can’t believe I purchased 3 pieces of furniture from them.

I've lived in my home for 30 years and not once have I seen a mouse. The same day as my sofa/ottoman delivery, I have 1 possibly 2 mice. I talked to Bob's Customer Care Service and was told they will not accept responsibility for my rodent problem. She said that their trucks and products are fully inspected daily and they have never had this issue reported before. She said it is just a coincidence. No, it's not, my neighborhood is polluted with stray cats. I spent more than $3000 there this year. Never EVER AGAIN will I purchase anything from "Bob's Discount I Don't Care About The Customer After The Purchase" Furniture. Please do not walk in their stores but if you DO RUN BACK OUT!

We buy one fabric sofa set, it’s look so good when we’re buying. In 4/5 months sofa tears, color off, fabric quality is poor. It’s look disgusting. We really doesn’t like anything from there. (Quality is really poor).

Bob's customer service center gave me a customer accommodation and store location refuses to honor it!!! Due to the awful customer, the store is insisting it's a gift card EVEN THOUGH IT IS PRINTED CUSTOMER ACCOMMODATION I am fed of. I want to pay my balance and they are making it difficult forcing me to purchase something else with my accommodation!!! AFTER what they have put me through I never want to buy from Bob's ever again!!! Mind you I left a message for CEO Bill Barton. I am a paying customer that paid for my product why am dealing with any issues. I don't understand this!!!!

Bought some furniture about 5 months ago and was told that the chairs would be delivered within a month around X-mas time. We were told a week before X-mas that they had messed-up with order so it will be delivered after 2 month. Finally, got them in Feb. but the chairs' legs were bad. Repair guy came and we noticed that one of the chair had bad frame. So made a request for replacement and it been 5 weeks but no luck. Their customer service is horrible as well their products. I will NEVER buy anything with them again.

The absolute worst experience I’ve ever encountered. Ordered a bunk bed to be delivered on January 14 from the FARMINGDALE location, It was delivered damaged. The delivery guys who built the bed took pics, informed me of damage and said they will contact bobs and send them pictures of the damage. They stated that Bob's will be in touch with me to deliver the new pieces to replace the broken piece. One week later, never received a call and after speaking to the incompetent customer service person on the phone realized Bob's was never notified so I had to explain to them the situation. They gave me a new date for Friday February 4th. Sent me an email confirmation with the pieces that would be delivered along with a text message.

I paid almost a $2000 for Bob's top of the line mattress and it didn't last 5 years. They refused to replace it because they said it was normal wear. I wake up every morning with back pain. DO NOT BUY A MATTRESS FROM BOB'S! STAY AWAY!

This whole experience with Bob’s has been awful. We waited 3 months for a bed for my 9 year old son. My boyfriend and I split the payments on our cards to do a new room makeover for him. He was very excited. I took off work Tuesday for the special makeover as my son anxiously waited to get out of school and see his new room. We threw his old bed out. All for the bed to come that was chipped and painted over like we wouldn’t notice. The delivery man said he wouldn’t ever accept a bed in such condition. They called customer service who was rude as can be saying “she can’t call me” when I asked who I can speak to to rectify this. She scheduled us for Saturday delivery even though I expressed how my son would have nowhere to sleep all week during the school week until the remainder of the bed arrives. I got customer care’s number from her who then scheduled us for Wednesday delivery instead of Saturday.

Under no circumstance would I ever recommend purchasing a sectional couch from Bob's. The furniture looks decent on the showroom but is in fact cheap garbage manufactured overseas that will wear very badly in a short period of time. This must be why Bob's only offers a pathetic 1 year manufacturer's warranty. My sectional has been cared for but looks terrible after less than 2 years. Employees at the showroom (one of whom was a manager) told me to file a fraudulent "goof proof" claim stating that the wear was a one-time accident. I live an ethical life and would never do that so I was then advised to file a claim through customer service to see if there was anything that could be done. Customer "service" took over a week to conclude that the 1 year warranty expired and completely ignored the issue of their employees advising fraudulent actions. I can only assume this is typical Bob's shady business practices.

We bought a leather sectional couch from Bob's Furniture along with the "goof proof" warranty coverage. The thing lasted about four years (not the standard 8-10 years a normal couch lasts). When they finally delivered it the delivery people were rude, and disrespectful. We let it go because we were happy to finally be getting our new couch. Within the first year we started having problems with material separating, seams splitting, spring coming off the frame, and the wood frame splitting. I contacted bob's multiple times about each problem, and was told "we can't fix that because it's not covered under your policy." I was then told "you can pay $100 for a technician to come out and look at it. If it needs repairs you'll be responsible to payment".

We ordered a recliner on December 8, 2021 and were told it would arrive January 7, January 5, 2022 we received an email that it would be delayed until the first week of April 2022. We would be out of town for several weeks starting in April so we asked if we could have the floor model and were told "we never sell the floor model". One week later we received an email that the recliner wouldn't be available until October 2024!!! When we went into the store, we were told that means the item has been discontinued and someone should have called us!!! Our sales person Ed was very nice during the sales but never followed up with anything.

I purchased a living room set on Sept. 4, 2021. The sofa and tables were delivered but the 2 chairs have yet to come. Was told they would be delivered in mid November. November is here and gone and still no chairs. Now they say mid March. Never again.

I managed to finance a sectional couch, and nothing else. It was about $950. I was to make payments of $164 a month. Little did I know that those payments have gone way beyond the price of the couch and in the end, I will have paid $2,400! NEVER AGAIN!

I purchased the white birch desk for Xmas for my son. We picked it up Dec 5th and at the Dock the box had some damage but we were assured that it is packed so well there would be no damage! I have a picture of the box on the dock with the date it was taken Dec 5th. My son was so excited when he got it and left on vacation the day after Xmas. We would surprise him and have it out together for when he returned (so we thought). My husband pulled it out of box, everything seemed fine until the last piece on the bottom. The leg of the desk is completely pulled apart from the desk itself. (Particle board).

Horrible customer service & communication. We purchased a sofa last year & it was delivered on time. Damaged but they said they would follow up and send someone to fix the fabric falling off the bottom of the sofa. Needless to say that never happened. The prices were good, so we made the decision to purchase another side from them. The old saying,"Fool me once shame on you, fool me twice, shame on me." They got the delivery address wrong & were a minute down the road at the wrong house. They called and asked where we were. I said we were at the house waiting for them at the correct address. They said it would put them off schedule for their next delivery. Even though it was their fault. Their supervisor said they made the wrong decision & that they should have taken the extra couples of minutes & delivered the sofa. She apologized & said that they would bring it back the next day.

I bought over $3000 in furniture from Bob's Furniture and I was made aware that it wasn’t available for delivery till at first till December. Then it was pushed back till January but I always made it known that I didn’t want my shipment (couches) split or delivered separately. On Wednesday I received noticed that my furniture was going to be delivered on Friday and I made the mistake thinking Bob's furniture would listen to my wishes but they didn’t. I now have mismatch furniture and know my couches will wear down differently since now the other part is scheduled in Feb. How is it so hard for bobs furniture to follow simple instructions and deliver it together.

I will not recommend Bob’s Furniture to my closest enemy. My drama started not even a year ago. I went a Bob’s on Woodhaven blvd in Queens to purchase living room set and dining room set in the end of December 2020. I didn’t get my furniture till May 2021. They stated because of Covid warehouse is back up with orders. So I get my furniture and it look great. The people who delivered it did a good job. So we decided to rearrange the living room and I remember when I lifted the love seat to unlock I heard like wood cracks. I paid it no attention. Couple days later I put my hands on the backrest of the love seat and felt movement and push and it felt broken. This is where it went horrible. I called customer service and explained my situation. They I would get a text in a couple of days and I have to send pictures and do a virtual conversation.

I purchased the Avenger loveseat D7069B52D during the pandemic. Talked into the goof proof protection plan. A year and 2 months later the couch leg supports broke. Filed a claim. Was told was not covered. Sent me to Bob's. They sent out someone to tell me if this happened a few months ago they would cover under manufacturer's warranty then they say for like 300 dollars they will fix it.

Absolute WORST experience. We bought a lesser quality bed set months ago because we were told with supply chain issues that this was the only set we were GUARANTEED to get in the shortest amount of time. We were told the mattress was already in the warehouse. It must have been sold to another customer. Every week we schedule our lives around a delivery and every week it's postponed. Customer service offered us nothing. We were sold a vanity that won't even exist until 2022 at the earliest. THIS PLACE IS A SCAM. They will take your money and screw you over 100%. This place should be investigated, sued and shut down. DO NOT SHOP HERE. This should be a negative 5 star review.

I would never buy from BOB's furniture ever again. I went to the store on July 25th to purchase a bed frame, desk and chair. The bed frame and chair were delivered but they kept sending an update stating that the desk still was not ready for deliver. It is now November 11 and the desk still has not arrived but they were slick enough to send the chair and bed frame which was a matching set. They all were part of the same design to the desk. They refused to come get the chair since I no longer want the desk. They are so slick that they make you wait for furniture that they don't have by sending pieces of an incomplete set and then you almost have to wait for the other to arrive no matter how long it takes to get to you because you already have a portion of the set.

I bought a sofa bed from Bob's in January 2020, it was supposed to come with a memory foam mattress. I started to feel the support bar in my back, when I unzipped the cover it was just plain foam, and they wouldn't give me what I paid for.

DO NOT GET THE GOOF PROOF by Bob's. It is a scam. They sell it to you by saying "if you get the Goof Proof and we can't fix your furniture, then we will replace" but it's a lie. They also make up excuses when it's time for you to put a claim, even if you say it's an accident they will debate with you and say it isn't. Total money making profit. You pay over $500+ depending on how much furniture you have for accidents that only covers spills. They lie in person to confuse you on what is covered and then when you go to claim, 95% of what they mentioned does not appear on the Goof Proof site. HORRIBLE AND SHOULD BE AUDITED.

I purchased a new couch and chair from Bob's earlier this year. I cancelled the chair because it was taking way too long and I had become very ill and could not work to pay for it. I also purchased their "Good Proof" policy, which is worthless, do not purchase it. The price is linked to how much you spent. So they didn't voluntarily refund the difference for the good proof I had to call them. I filed a claim with this company, Guardian, and the issue with the furniture was not covered. I contacted Bob's for the 1 year warranty and again I get, the issue is not covered. My furniture is less than a year old and it looks like I have had it for decades. The material this couch was made with is cheap cheap cheap. Looks good on the showroom floor but use your couch and the material stretches and pills. They do not stand behind their product.

We bought our Playroom sectional in March of 2020. At first it was great. Within 4 months you could feel the wood frame where you sit. The cushions had essentially flattened to nothing. The plastic zippers broke off of the cushions on the back of the sofa, the seat started to bow and the fabric started pulling and pilling horribly. I immediately opened a service request with Bob’s and scheduled a service technician to come out. The service technician stated that he couldn’t do anything and the entire sofa shouldn’t look like this. He said it needed to be replaced. The service technician called the customer service line and submitted photos of our sofa. Once the technician left the customer service agent we were speaking to stated that the service technicians report said that there was nothing wrong with our sofa and it was normal wear and tear. I disagreed and stated again what the technician had said.

I purchased a coffee table from my local Bob's (and was told the product is available) but the day after I purchased it I got an email that it was on back order. It was during the beginning of covid and I understood that things were not available so I let it be and after 2-3 months I still had no coffee table. I couldn’t get a hold of a single person by phone for over a month so I finally had to drive the store and ended up canceling the order after being told it would likely be another month or two. Fast forward another 3 months, I ordered a different coffee table and this time by phone (the website also showed available and I asked the sales rep who helped me order by phone and she said it would take max a month to receive).

I would never recommend to my friends and family for any products from this store. They sell such a poor quality furniture which can not even last for 2-3 years. We bought Sofa and love seat and its leather ripped off 2-3 years. One claim they reviewed and rejected the claim. Poor quality products and on the name of discount furniture.

This has been, by far, the worst experience I've ever had buying furniture and NEVER WILL I EVER purchase furniture from Bob's again!! Almost my entire previous home had been furnished by Bob's and the quality, delivery and customer service had been perfect...fast forward to October 2020 when I was moving into a new home and purchased 4 rooms of furniture. Believe me when I tell you, 3 out of 12 items did not have any issues. The other 8 have been a nightmare. When they delivered my bed, 4 months after it was promised, the delivery team, built it wrong, took it apart, rebuilt it and had a left over slat which they told me was "not necessary" along with a draw that wouldn't open or close. They had to send a tech 3 days later to rebuilt it again, only after I threatened to throw the slat through their store window because I was getting nowhere with customer service.

Waiting for my paid sofas for three months. No clear response from Bob. All lies. First was in two months, then by September. The last one by January 2022, complicated customer service. I have tried many different ways to get someone with a good answer but no luck till now.

I would give them a zero if possible. Have had nothing but problems! First my bed frame was delivered a couple hours late and I was told the hardware was missing to contact customer care and hardware would be brought out to assemble it. I was then told hardware was unavailable and I would have to wait a month for a replacement. In the meantime I would have to keep the large box in my 750 sq ft apartment. When the replacement came I was told nothing was missing from the original set. Then when the dresser and coffee table were delivered they were both damaged. On the second try the coffee table was damaged again. They were supposed to check the table before the third delivery even left the warehouse. The delivery guys said it was missing stuff. I have heard nothing from the company even after all these issues. They seem to not care at all. AVOID them at all costs!!!!

We originally chose Bob’s with the thought that we were getting a quality product for a decent price. Unfortunately though, this was wrong! Every piece of furniture that we have bought for our house has a lifespan and expiration date of two years or less. The simplest things break under normal usage like handles and knobs, furniture legs, buttons on the upholstery, cracking of the drawers, bolts coming off or stripping, lids on seats becoming disconnected, hinges falling off mirrors, etc. In our opinion? This furniture becomes dangerous under normal use. We’ve learned from this experience that we will spend a little more and get a quality product from a dependable source. We are a very dissatisfied customer and won’t return! Sorry Bob, it’s time to up your game!

Jose L., treated me as less than human. Refused to deliver to my apartment because it’s street parking only. He claims they don’t service the city. They don’t deliver to the Boston cities. He drove off on me. Waived his hand in my face as to dismiss me. I found him parking spots and said I would pay for it and he ignored me. Wouldn’t even look me in the eye. He took pictures of me. I would recommend spending your money elsewhere where you can receive better treatment.

I ordered a couch on 6/1/21 and was told it was out of stock for two months which I agreed to wait. Received weekly updates and then finally got a text that my couch would be delivered on 8/20/21. On 8/17/21, I received a text that my couch would not be delivered on 8/20/21 as promised and I would have to wait until mid October because my furniture was stuck on a ship in Long Beach, CA. Received an email on 10/5/21 stating my couch would not be delivered now until mid February 2022...humph. Is my couch really on a boat in Long Beach or was this just a big lie??? I find it very hard to believe my couch is stuck in Long Beach for that length of time so I am waiting to hear a response from Bob's. This first explanation sounded a bit a bit fishy to me so I am interested to hear how they explain this new delay. My problem is that I custom ordered a La-z-Boy recliner to match this couch that I do not seem to be getting at this point. Very disappointed.

I am writing today to log a complaint against your company. Items delivered today are damaged and poorly constructed. Drawers don't line up properly. Corners are damaged. Items were not taken out of box to verify conditions before drivers departed my location. Upon speaking with your customer care rep, I am utterly disgusted with your service. I was advised that I must wait for a repair tech to verify items irreparable.. During this time of Co-Vid disease, I'm forced to allow a stranger into my home. I'm being forced to contact my credit card provider to place a dispute on these charges. I'm being forced to miss more work time without any compensation from your company. At this time the only satisfaction Bob's can guarantee is the complete removal of these defective items from my home and full IMMEDIATE refund of paid funds. I am also advising that a full B.B.B complaint as well as reporting this negative interaction to any business reviews websites.

Do not shop at Bobs!!! I purchased a bedroom set for my son at the Wharton NJ store. Our salesman was "Just Paul" who suggested we go with a low profile foundation, even though the the bed displayed had a full size foundation; we trusted his advice and of course it was the wrong fit for the style of bed and it looked awful; so then the mishaps began; I called and requested the right size foundation be delivered; spoke with a Larry from "Customer Care" who informed me that they would waive the original delivery fee of $239.99 and he scheduled a delivery date for the correct foundation; so they show up a week later to pick up the wrong size foundation BUT didn't have a new foundation to delivery. So we denied the pick-up since they had NO foundation to deliver; it gets better; now I'm going back and forth with "Customer Care".

We had ordered couches, end tables, coffee table and dining set at the end of June from Bob’s Furniture in Gilbert, AZ. We were told it would be about 30 days out. We completely understood that and have been getting weekly updates regarding our products pushing all of our products out to a further date. (Every Tuesday we get updates pushing it further and further out). It is now September 28 and we just received an email stating we are now pushed out until mid December. It is a typical bait and switch; bait you with 30 days out and now pushes you out to almost 6 months. This is fraudulent and not right.

The arms are loose and when you push on them you can hear a popping noise as if there is loose cardboard. Feels different than the showroom model. The legs are plastic as well...though I may have overlooked this in showroom floor. Assembly required... Gives a new meaning to "discount".

My wife purchased a bed frame at the Southington Ct. store in August. She was told it was on back order and could not get it until Sept. 14th. She asked the sales person if the delivery team would take the old frame away. The answer was no but they would bring it to the curb. When the delivery team arrived on the 14th they told my 70 year old wife that they can't touch the old frame. So okay there was miscommunication at time of purchase. My wife told the delivery team that she would move the old frame to the curb herself. They told her they would come back in a few hours. After 3 hours my wife called the Southington store to check on the delivery and was told that our Bed Frame would be delivered Oct. 15th!!!

DELIVERY SERVICE SCAM. The delivery drivers comes to the door and takes a picture of the door so he can try to prove to his boss (I guess) that they attempted delivery. I can't believe a delivery supervisor is dumb enough to fall for that. The delivery driver did not feel like bringing my furniture upstairs. My old furniture was removed to make space for new Bob's Furniture and now I have nowhere to put my things and I have an event at my home this holiday weekend. My apartment is small and I was sitting close by the door in the living room (I can see my door from where my living room) waiting for Bob's delivery all morning. The entire delivery service at Bob's including the supervisors should be FIRED and replaced with professional responsible people.

I would give 0 stars. A couple problems. I went to get a bed set and living room set. We knew ahead what we wanted. There are tons of coupons and codes online. The guy that helped said there was no discounts. So they lied. Advised me to order now. There was an 8 week wait for delivery. The guys at the counter said, "We can't set deliver until 30 days out." These guys can't keep their lies in Order. We were told that no fees if we get it paid off by December. The financing lady had a problem. We were going to pay one up front and I thought that at the desk we were going to pay 12% after the 120 days. That was a lie. We both paid the 500 and they used it for the 12. So I was just paying 12% up front for them doing nothing. Now I know why they didn't want me to pay off one set. That's stealing money. Say one and do another. They try to confuse you. So you don't understand.

So I ordered a china cabinet from Bob's and one of the locking handles broke. It just turns and doesn’t unlock door anymore. I call warranty company but I’m told it’s still under Bob's warranty and I would have to call them for part. I call them for part and months later I’m sent 4 little 1 cent clips which is wrong. I call them back, email, and have service guy to come out to show him what I was sent was totally wrong. So service guy takes picture of part I need and sends it in. I get email confirming but you think everything is all good right? WRONG! Months go by and I get nothing, I finally call them and am told part will be here in September.

Let’s just say that you're better off buying a sofa from Amazon. Between Bob’s Discount Furniture and Acceptance Now being in the same building that should tell you to go elsewhere. Acceptance Now (formerly Rent-A-Center) trust me the goof proof is a scam and the furniture is crap.

Ordered our living room set w/ recliner around February/March 2021 or so. Told due to COVID we'd receive in about 16 weeks. In June, we receive SOME of our merchandise. Since our purchase for all our furniture, we've been given a specific month that we would receive our merchandise. Month arrives and nothing. Call company to be told another month. This continues to happen with each call. It is now end of August and we are still waiting for furniture that we're told will now arrive in September, this is a problem!

Where having lots of problems with Bob's. Bought a recliner less than a year ago. It broke. Paid 200 for the extended insurance. Chair broke May 2nd. As of today it's still broke. They can't get the parts and giving us the run around. We're going to have hire a repair man. Then take them to small claims. I have contacted them many times. Spoke to supervisors and yet nothing has been done. Makes me wonder if Bob really knows how bad his company is being run.

Told my couch was in. The sales people lie to me on several occasions. Told me my couch was in their warehouse! Told me one lie after another! Do not buy from them. They have no accountability whatsoever!

I bought furniture from Bob’s in April 2019 with Bob’s Goof Proof Protection Plan. Within 6 months, the Sofa set and love seat got damaged. Stitches of the fabric started ripping off. I filed a claim to "Goof Protection Plan" and my claim was denied because my furniture was under store warranty. Then I called the store, and they told me that they didn’t have that model in their stock, so they gave me some money to repair it from the outside. The store also told me that my warranty was still valid for five years.

Never will I do business with Bob's again, I ordered my items in Dec 2020. Aimee P texted me back in March 12, that our furniture was discontinued and we need to come into the store and pick out something new. I called the store and they don't me it wasn't discontinued. Clearly she lied to me and wanted to boost her paycheck at the cost of us picking something else out. Now I get the furniture on Aug 10th, the delivery guys broke off my Ring Camera on the front door, without telling us. I had to find out when I got home from work. Now one the recliner doesn't fit in the room and I need to return it. I was told that I would get a in store credit, fine. But it express on 9/12/2021, horrible customer service. I have worked as a CSR for 25 years and never treated my customer so badly.

I bought Curio-DMN100CO-ESPRESSO SONOMA from Bob's furniture, Bob's White Glove Delivery and received the product on July 07, 2021. The total price is $872.68. Order number: **.When we got the product, I noticed the door could not be closed properly and the product has toxic smell (I have a 5 year old at home). Later, Bob sent a person in and he confirmed the furniture needs to be replaced. The delivery was schedule on 8/10 but the Bob's furniture never showed up. The same thing happened again on 8/11. I got messages to tell me the delivery was on the way and my estimated time (or 30 mins away from me). However, no one showed up. Instead, on 8/11, I got a delivery receipt. I have been communicated with customer services about 8 times, the issue has not been resolved and no certainty that when the product can be exchanged. I want to say your business cannot build on lies.

I place an order for loveseat and a sofa 2 months ago. The very next week I got the sofa only since they have a delay on the love seat for another 4 weeks, I accepted that. Just checked on the status of the love seat, guess what???? The updated delivery date is THE END OF SEPTEMBER??? I am so mad and I will never deal with BOB's Furniture again.

We ordered a basic sectional on December 8, 2020 at Bob's Furniture Joliet and were told due to Covid, delivery would be worse case February 2021. February came and the furniture was not delivered and was pushed again to April. April came, same story, pushed to June. June came, delivery pushed to July. July came and and delivery was pushed to August, however this time we were actually given a specific delivery date and time. After 8 months our furniture was finally being delivered on August 10. However today, August 8th we received a call from Bob's telling us that only half of our sectional is in (even though days ago we were told the entire thing was in), and the other half will be delivered at the end of August.

I'm very upset and disappointed, The worst quality and customer service I have not seen in years. I bought 3 things (a huge mistake). A recliner (automatic) that no longer works, the structure is all damaged. Btw, when the recliner was brought in, it was also damaged and after complaining they sent a technician "to fix it", regrettably it fell apart again in a few weeks. A bed that when it arrived was already damaged. The drawers and the frame are not secure anymore. And a little chair, which is also damaged.

This was one of the worst experiences dealing with a furniture store. I purchased a sofa and loveseat a little over a month ago and it's coming apart at the seams. They sent a technician who proceeded to push the stuffing back inside the sofas and said it's okay now. I have the insurance but it's worthless. I wanted to replace both pieces but they said the technician said it's not. I even had pictures of what it looked like before the technician stuffed the padding back in but they said they didn't need them. I would NEVER recommend purchasing anything from Bob's Furniture and have advised my family and friends to never purchase from them.

If I could give them zero stars, I would. We were window shopping for furniture mid March 2021. We went into Bob's Discount Furniture and found a couch we liked. The salesman repeatedly told us if we didn't buy it right then, that day, they couldn't guarantee us an early May 2021 delivery. Multiple times we were told it would be delivered in May, even after I received the receipt. That was a big reason why we purchased it right then and there. May has long come and gone.

I've purchased a dinning room table in November 2020 and waited two months for delivery. Once I got the table it appeared to be fine, but over two months developed a white stain on the tabletop. I've called Bob's service department on three different occasions for the stain and the stain was not removed. All of the techs stated they could not do anything and advised me to contact my insurance company, which I purchased at Bob's Furniture. I called the company and they stated it's a manufacturer issue and to speak with Bob's. Furniture to resolve the issue.

We have purchased furniture from Bob's Discount Furniture over the past 7 years. We have used the no credit financing called Acceptance Now each time. We used this method 5 times. We would pay one loan off and finance another set of furniture when we needed it. This last time, we did as we always did and this was at the end of 2019. We made our payments but then the pandemic hit at the beginning of 2020.

I usually do not write reviews but for this purchase it was a must! It was the worse experience I have had in purchasing anything in my whole life. The initial purchase was good when I was in the store and was deciding on what to buy the sales associate was nice. But it was after I got the furniture that I realized I made a big mistake..SO where do I begin. I paid for white glove service where two or more people come to setup the furniture in your home; and that was when the problems began. They could not set up my bed for me because the foot board was "broken" (ended up being a lie) and I had to sleep on my floor for a week until someone else came out the following week with a new piece to fix it.

I had a pathetic experience with Bob's and I would never recommend it to anybody. They were trying to deliver the Broken or missing pieces. When we return the product, they are sending the same Bunk bed every time. This has happened 8 times.

My initial experience was great. Good prices, prompt and timely delivery and great delivery persons, who provided "white glove" service. However if you don't purchase the extended warranty, be forewarned. My Gracie loveseat split at the termination point of the base to the arm and it happened 3 days after the 1 year warranty expired. You would think after spending $4k+ on the initial purchase, someone would authorize replacement, but NOPE. Money down the drain on a coach that is 1 year old and requires full replacement. It's discount for a reason. Think twice before purchasing from them. This is not long-term wear furniture.

AVOID THIS PLACE..! I had a horrible experience. I ordered a dining set and the wrong one was delivered 3 times over a 7 month period of time.. The last arriving well after the time window I was given (845pm) ruining my entire day.. But the delivery team was finally able to make it work using returned table legs from a taller table.. After the 2nd attempted delivery I was told I would be reimbursed for missing multiple days of work so I could be there for the deliveries.. They offered a gift card and when I told them I wanted to just return the table they refused to return it for a refund.. I will never be back and will definitely never be recommending Bob's to anyone..! Steer clear..!

I purchased the mattress because I believed the commercial. That it would be similar to the Tempurpedic. The commercial grossly misrepresented the mattress. It is uncomfortably firm and too thick. Sheets don't fit, and it makes the bed too high. Had to wait two months for delivery. Basically, it was a bad experience. I do not recommend this mattress.

I have bought 2 couches from Bob's Discount Store over the last several years. Both times I purchased their Guardian Protection Plan and both times that I put in a claim, the claim was denied. I do not recommend anyone buying Bob's protection plan as you are wasting your money. I have a leather sectional and on 1 recliner the leather is "Peeling". I put in the claim only to be denied because it was not a "rip, cut or puncture". They consider that the peeling is normal wear and tear. Are you kidding me? Leather cracking, peeling and other normal wear and tear is not covered. Maybe I should have RIPPED the recliner instead. This is unacceptable and I will never purchase from Bob's Discount Stores again and surely never purchase a protection plan with Guardian Protection Products, Inc. as it is a waste of your money.

I’ve been extremely annoyed and frustrated with Bob’s! The delivery guys were great, however, I hate waiting longer than what I was told when I first purchased my living room set! I was told 2 months and only 4 pieces of my set was just delivered after 2 1/2 months! I’m still waiting on my other 2 pieces which they now have pushed back to 2 more months! Also I was supposed to get my 4 pieces delivered last week and they sent 2 right pieces and 2 wrong pieces so overall, I am not too happy with Bob’s! I understand the pandemic has pushed stuff back but not 5 months! And then every week they keep pushing my date back! Don’t think I will do business with them after this! If you want to wait 4 or 5 months for something you paid in full for then shop here.

We have been trying to get a refund for over a month. Every person that answers the phone has a different lie. "Check was mailed out", "We reimburse your credit card", "We will call you back", "Can’t find your refund in our computer". Anything to get you off the phone. Still No Refund!

On June 17th, 2021 I received delivery of my Bob's Artisan Sofa and Loveseat after patiently waiting since March 27, 2021. Both items Artisan Loveseat and Artisan Sofa, were delivered and immediately we noticed a smell. Delivery personal said it would dissipate. That day the smell got worse and worse. We tried airing out the couches by opening the windows. That night we left windows open in hopes of airing out the loveseat and sofa.

My name is Charles ** and I have an issue that needs to be resolved. I ordered furniture from your store in Carles Place, NY back in October of 2020. I received my son's bedroom set in January of 2021 and the item was broke. I called and reported the issue and someone came to my home to inspect it. I was told to come back in the store to get a replacement in February of 2021 which I did. The bedroom set I chose the sales person told me that it was cheaper than the broken bed so they gave me a $60 refund. I was told to expect delivery in April of 2021. I did not received the item by April so I decided to call and see what was going on.

When you think you buy any furniture please go somewhere else. Never think to buy something on this place, when we buy furniture here, they say we have a year warranty from factory, but we can extend the same warranty for 5 years, so we purchase the warranty but after 2 years we try to use it, but they decline the request, furniture on Bob's last only a year, please don't buy nothing here. This place is a junk furniture.

I ordered their Katie loveseat along with a sleeper sofa, chair and ottoman on January 5, 2021. The price was semi fair about 1700 for all three pieces after their delivery fee. I had looked in the store at this set and the sectional prior to my purchase. I received notice it would be delivered on January 26, 2021 but the loveseat was on back order. When they came I got my sofa and ottoman. Chair is not on the truck and nobody knows where it is. It is on the invoice they emailed me to be delivered with the sofa and ottoman. I ask they search the truck. They call their boss who screams it was loaded. Where is it. The ottoman is broken. The hinges are messed up. I tell the delivery guy.

I purchased a chair and within a few months it developed a bubble. It took two weeks for the technician to come out and repair. He spent one minute and said, "I cannot repair it, you will need a replacement." Called Bob's and replacement was not available. A credit was given and when I went to use it my second choice was not available, made a third choice and again it was not available.

So I brought three pieces of furniture here for my living room. The sales lady said when I was done paying for the furniture they would set up a date to deliver it when I needed. The lady in the office said no it would take about a month before getting my furniture. So they think it's ok to sit in a empty room for a month. They should have told me that when ordering and I would have went somewhere else. Very bad business and if you read the reviews they only have a few higher than one. And if you still don't believe believe me a man on Google wrote a really bad article about Discount Bob's. Check it out this is really bad business.

Terrible quality and terrible customer service as well as terrible experience is an understatement to describe Bob's Discount Furniture. I'll go as far as to say they are a dishonest company. When things go really bad don't expect a solution, you will feel helpless!!! Buyer beware!!!! As stated when things go bad don't trying calling corporate (860 474 1200). You will never get a hold of anybody there, all calls are forwarded to random customer service call centers in other locations. My calls where mainly forwarded to Guatemala and in speaking with a supervisor there she stated that she couldn’t fix my problem.

After a nightmare of finally getting the parts to the house here 6 months later yes half a year later we finally get a tech scheduled to come out. I can up the room made plenty of work space, separated the couch halves and even flipped them upside down since its the mechanism being replaced for them. He apparently goes to the wrong house. With todays GPS that's almost impossible to do. I confirmed he took picture of a dark door and mine is white with mailbox clearly marked and my number clearly shown at end of porch roadside! Then when dispatch calls me to tell me they won't make it out today and we reschedule to a different date as I am saying for them to call me if they have issue getting here she hangs up on me. With this kind of service why would I ever buy from BOB's Furniture again???

I would like to stress the disappointment I am having toward the purchase(s) I made through Bob's Discount Furniture. First I purchase a bedroom set. I was told at the time of purchase I would receive all items by no later than May 4th 2021. Then on April 8th I find out the bed is here, but I will not receive the rest of the order (chest and side tables) any sooner than June. Which is not what I was told at the time of purchase. But then later after placing that order, I go back and place a second order for a sectional. I am being told I can come pick up the half of the sectional, but the other half will not be here until June 2021.

We purchased a mattress and were under the like it or exchange it time frame. We went into the store, got approval for the exchange, picked out a new mattress which was in stock and set up the delivery date. The first time we were told the mattress was not on the truck - my husband took a day off from work for a non - delivery, 2nd time same thing, third, 4th,etc.... same thing. No one in customer service will help, store manager has no answers so we have no new mattress. Their customer service doesn’t communicate with store/customer/delivery and has made this whole experience awful. No stars as we continue to be told it is in stock but have not had a delivery.

We have ordered our dining room table, bed, and our sectional couch from Bob's and they were delivered at a reasonable time, with great customer service and the products upheld well between multiple moves. However this was all pre-COVID. We had ordered another couch, two seat reclining couch, during the pandemic (Nov 2020). We have been trying to give as much leeway and understanding as possible, but this is getting ridiculous. We had half of the couch delivered to us, because half of the couch was broken during the delivery... Fine things happen.

I bought bunch of living room furniture including two end tables from Bob's discount furniture in Massachusetts. The drawer of the end table broke one day. Since I have the Goof (Guardian) protection plan, I filed a claim with them and send pictures of the broken furniture. Initially, I was told that this damage is covered under my plan and will be repaired. To my surprise, they denied the claim after few days stating this type of damage is not covered, and I was asked to contact Bob's Discount furniture customer care as they should be able to repair or replace it as it's a manufacturing defect.

Bob's has the absolute worst customer service I have ever experienced in my entire life. There isn't even a close second. First, they delivered the mattress and were to remove my old mattress. After paying $176 for White Glove delivery, they left the mattress and footboard in my driveway, leaning against the light pole which they broke. No one did anything after 8 phone calls and a visit to the Farmingdale store. It was there for 8 days.

Purchased a couch and loveseat from Bob’s. They had to replace the loveseat within the first few weeks then they had to repair the sofa arm because of faulty framework, it collapsed in. After 14 months (2 months after the warranty expired) the sofa began to fall apart piece by piece. Had to pay to repair it myself and discovered that they used staples to attach the frame together but the boards aren’t long enough so they slowly came apart causing the entire frame to become unstable. Boards came apart and ripped through the fabric of the sofa itself. I approached Bob’s about it and their only response is that it’s outside the warranty period, so there’s nothing they can do. True it was outside the warranty but the defective sofa is the same sofa that had the arm replaced because of faulty work. Originally I didn’t want to use Bob’s and I should have gone with my gut because this was the worst decision I ever made.

We have a sectional not even 3 years old. It's definitely broken, needs springs and I know that. I called to see about my warranty and was told it was only for one year and was done. My husband and I were looking at new couches and was told after I sent pictures and told them what was wrong, that a certified tech could come and try to fix it. I had to pay almost $90 to have someone come out for repair and would be responsible for parts. Their email clearly states this was for repair and parts. So my stupid self really thought someone was coming to repair it.

I bought the sleeper in 1/23 then I call customer care 2/13. They send the technician 2/24. He report the sleeper was in good condition then I wait for answer. I call again. They told me they gonna give the credit but went to the store don’t find any record. Then send me again other technician 3/16. They don’t want to give any credit because they say is in good condition and explain my problem with my arthritis in my hand but I not get any solution to my problem.

We bought a couch in July 2019 for our new house and it was hardly used by us since no one has been in our house but us since COVID came around. I was vacuuming the couch and pulled the cushions off to find the decking clothe was torn thru and coming apart. The goof proof warranty they sell doesn’t cover this they said. Not a very well made couch if two senior citizens can cause this. When we bought this they saying how good the warranty was. That was a big mistake. I think a couch should last at least two years! It wasn’t long after we bought it that a leg had came off and they had to repair it in house. I haven’t had to write a negative review like this before.

We bought Sofa from Bob's Discount furniture and within 4 years of minimum usage of sofa Pelling started terribly. I don't have pets and have one 6 month old kid who doesn't comes up sofa yet. Me and my husband was hardly using sofa due to work travelling past years. So how come everything happens just in one year of sofa usage. We got Goof Proof Protection Plan of 5 years and we submit a claim but they are denying for one or the other reason. I don't know if they aren't doing anything then why taking money from everyone.

I've been waiting on a replacement chair for months. Every time they're supposed to deliver it never happens. From December to February to March now they're saying May. This is ridiculous. Worst service ever.

Such a shame that zero star option isn't available. Trying to navigate their phone system is a guaranteed forty minute ordeal. It's atrocious. It takes you through pre-recorded messages in an infinite loop. They are well aware of this because a few Bob's employees have admitted that the phone system sucks. They give out their mobile number for contact. I hated having to call them. On top of which my scheduled delivery is in two months. I just cancelled my order. I'm not doing all of that AND taking on debt for a company that can't get a simple phone system--a staple in business--correct.

Super shady business...a great project for U.S. Customs and Immigration to look into! Worst customer care I’ve ever experienced. I’ve literally wasted hours on the phone over the past 5 months trying to resolve broken furniture deliveries and finally receive all of my furniture (glue on sofa, broken table, broken light, missing hardware). I’ve been disconnected mid-conversation multiple times and never called back. Everyone speaks broken English like they are reading from a script.

I purchase a set from here and they delivered it to someone house and they acknowledged that they did this. I no longer need this set and this place will not refund me my money but talking about resending the set that I no longer need it. This is not a good business at all.

I buy sofa from Bob's discount furniture $ 3000. But quality is not that good. I also have protection plan but they doesn't fix it. So be away from Bob's discount furniture. They cheat with customers. Do not trust on it.

Event 1: couch arrives but power recliner stops working after first recline. Event 2: my kitchen table set arrived and the chair is busted. Had to order another and take a day off for arrival. Event 3: they fix the power recliner connection as the installers zip tied the wires too tight and it disconnected when reclined. At the same time we notice the opposite recliner on the sofa doesn’t fit symmetrically. Determined a new mount was needed as it was bent. Event 4: part arrived and they come to exchange. When they do they notice that the part they sent was for a manual recliner and it didn’t work with power recliner. A new replacement recliner was ordered.

We purchased several items from Bob's from recycling couches to end tables and coffee tables, which is what this email is about. After waiting 2 months for delivery of our coffee table it arrived with horrible workmanship and quality control. Is there no one checking product before it is boxed and shipped to a customer? When the end tables arrived there was an issue so we called and they sent us a new one after giving us a hard time about it. Now after two months the coffee table arrives worse (see pictures). I didn't expect great quality from a discount store but after $900 bucks I didn't expect this either. I sent an email to support and to corporate early last week and they still have not responded or care.

Purchased an entire living room set, and paid for a 3 year goof proof coverage which wasn't cheap. Just over a year later, one of our reclining chair's remotes simply pulled out of its cord, exposing wires. The remote no longer worked. This is coming from an adult household, with no kids. It was just cheaply made. After submitting back and forth documents and having to wait for a "verdict", we got a big, "Sorry, that remote is not covered."

I purchased a living room couch and it was delivered with no legs. Delivery person calls store and speak with Customer Service. He then has me speak to Customer Service. I was told the part would be delivered to my apartment within 2 weeks. It’s been 6 months, no part, no communication from Customer Service. My advice is simple STAY AWAY FROM Bob's Discount Furniture'!!!

First, I completely understand that with COVID, everything is backed up. BUT, we specifically picked furniture that the store told us was NOT on backorder. We were scheduled for delivery and it was cancelled twice. Why would they actually schedule the home delivery if they did not have the furniture??? Two months later after still no date on when we can expect it, we went into the store and cancelled the order with them. Since we paid with check, they could not refund us right away, they had to send to their accounting department. Here we are 3 weeks later, AND STILL NO REFUND. This was a large purchase, over $3,000.00 and we have no furniture and no refund.

If you buy a mattress from Bob's Furniture, and decide you want to return it, understand that they only take back the mattress. If you purchased their box springs and special covers (which you have to buy, if you want to retain guarantee), they won't refund the cost. I returned my mattress and am still out $800. I can understand not refunding delivery fee but to not take back the box springs and mattress pads which they essentially forced me to buy because otherwise, they wouldn't guarantee mattress, is a huge rip-off. I will never buy anything from them again.

Purchased new, motorized reclining Magnus couch on Jan. 31st, delivered on Feb. 6th. Left side not reclining upon THEIR delivery and setup. Delivery team tells us that WE must call store to get it replaced. We do, they set up a REPAIRMAN to come out, three days later. Repairman shows up, without a motor or control/switch, tells us HE has to order the parts, after he left our home, he sat in his pickup in our back driveway for well over 1/2 hour. Four days later, no word on parts or repair...Husband called and was told the parts were NEVER ORDERED! Husband has customer service order parts... ETA END OF MARCH... Called store for some sort of compensation or refund for lack of use and utter negligence and was told they couldn't do anything until the repair was done. So, we have a brand new, non-reclining couch for almost two months before anything even arrives to fix it.

Sales man oversold the goof proof protection plan. Told me that any and everything will be covered made it sound real good. 19 months later I needed to make a claim and they will not cover it stating that I did not specifically say it was accidental damage. It is a coffee table and the finish is peeling off over the top and sides. How would I be able to say that that is accidental. They stole my money.

Do yourself a favor and look elsewhere. Walk away and don't come back. I wish I could give them negative stars. We ordered a table, bench, and 6 chairs in November and paid for White glove delivery (set up included). We received table legs and the bench on January 8th. They said they would set up the bench when the rest of the pieces arrived. At that point they didn't know when the other pieces would be available and told me to call every week to see if we could schedule delivery.

Their products have a lot of manufacturing issues. Our bed came with uneven slats, some were raised up, some sagged down giving us a backache. The delivery guy said that mattress will fix it. It didn't. Our sectional couch came with two different sized screws, which caused the legs to be wobbly. We ordered white glove delivery which is a total scam, btw! Such clueless delivery people! Oh, and such rude customer care agents! I didn't know it was possible to be so rude to customers but they aced it. Would not be ordering from Bob's ever again.

Was delivered a broken night stand that is a hazard to a child room with exposed nails and wood, missing hardware for storage bed, charged for an item not ordered and missing hardware for bed. I was told the night stand would not be picked up until the new one arrives in 2 months, so a broken child hazard piece of furniture will remain in my child's room until that time.

I went to store in Pittsburgh and ordered a set of bedroom furniture. All was on backorder for 2 months except bed which they could deliver the following week. Brought wrong bed and had to call and reschedule. Customer service is frustrating. Reschedule for following week and they brought same wrong bed. Called back and they said 2 weeks for swap out. I said that was unacceptable and they scheduled for the following week. Nobody showed up.

Purchased a dresser online it has been 2 months. The delivery date keeps changing, customer service is horrendous they basically have no idea when I will receive it. I asked for a refund which customer service says they cannot do, I have to contact my local store for a refund even though I didn't purchase it through the store. Guess what! The stores do not answer their phone EVER! At this point as far as I'm concerned they have literally stolen my money. Stay as far away from this store as you can! You would be better off purchasing furniture from wish.com.

I purchased a chair and have had a problem from the start. The chair squeaks (not enough padding in the arms) after numerous tries to the company I realize YOU GET WHAT YOU PAY FOR, I will NEVER buy from BOB'S again.

We bought this bed for our teenage daughter in August and took delivery in September. By the second week of December the side frame snapped in half. When we contacted support about it they said they would have to send out a tech. to look at it. Support made an appointment with us to come out and take a look at it of which we had to take a day off of work so someone could be here to let them in. The day of the appointment the tech. never showed up and also never called to say he could not make it. We called support to find out why the tech did not show up and were told that the tech vehicle had broken down and that we would have to reschedule another appointment. This happened 2 more times with the same excuse that the tech vehicle had broken down!

We ordered knowing that we would be waiting for our couches. We were okay with that. They then delivered half of our sectional with the other couch we ordered. We had to get rid of the sectional we had to make room for the first half and would have to live with that for a month. While waiting, half of the couch we did get broke, it won't come up to full sitting position after two weeks. We have to wait two weeks for it to be repaired. That would be the time the second half of the sectional comes in. While waiting, the controls of the one piece of the sectional we have broke off. So now we are waiting for the second half of the sectional, the repair on half of the couch we did get AND the repair of the half of the sectional we did get. All this and it hasn't even been a month.

I ordered a counter height dining set, but the Bob’s Furniture (in Woodbridge Va) sales agent entered the regular dining set to be delivered. I noticed the mistakes a few days before it was delivered. I called the customer service (which took >30 mins) and stated the mistake. Spoke with the sales agent and told him the correct SKU#. He did not even apologize for his mistake until I said this is not my error. He couldn’t correct before it is delivered. Worse customer service, I have to call the following day, same thing, >30 mins to talk to someone and I had to go to their branch to cancel the order and spoke with the manager who was not helpful. Needs sales agent training on entering orders correctly, how to admit and correct errors and give options to correct their mistakes, and better customer service.

This is the worst company. They sold us defective furniture and after months had a technician come out to prove it was defective (which we did) and still, after hunting them down (cause they are impossible to get a hold of) they want to do the whole process again with another technician. They will never help us! We are stuck with this furniture until it's paid off. The furniture is a few months old and it looks like it's 15 years old. Couch sinks in and the fabric is splitting open everywhere.

Avoid this place. I went in over a week ago to purchase a sofa bed and ottoman. The salesman, Jason, was somewhat helpful at first; however, in the middle of assisting me with a purchase he walked away as I was in mid sentence and began assisting another couple who had come in after me. This should have been my first red flag; however, I continued with my purchase. I wanted to get my furniture as soon as possible so I asked if the floor model of the ottoman could be sold to me and Jason said "no." A week and a half later I get a call from Jason, telling me bad news, but the ottoman I ordered (and PAID FOR) had been discontinued so I needed to come in and pick out something else.

Bob's Discount Furniture offers Bob's Goof Proof "Protection" Plan which is underwritten by Guardian Product Protection, Inc., which I reviewed last week. I'm rating Bob's Discount Furniture because they sell this horrible "protection" plan. One would think that something called "Goof Proof" would be a good deal, especially the way the sales associates push it. Of course I don't know this for sure, but either Bob's Discount Furniture or the sales associates or both are receiving a commission for selling the plans. If you read my review of Guardian you'll know that I believe that Bob's Discount Furniture is complicit in the horrible that's being perpetrated on unsuspecting customers.

Purchased a sectional, the arm has broken and the foam has flatten, had the furniture for 3 years, purchased the Guardian warranty. The items are not covered, for $1500.00 I would have liked to hold up better, but you get what you pay for, better off going to quality furniture stores and and spending the extra money to get good furniture, or use market place for purchase.

Purchased a bed and mattress set for my son for Christmas. When you order furniture from this place the website gives you no information about if or when your order will be shipped. After paying, I received an email saying my items were not going to be available in the next two weeks and it was unknown when they would be available for delivery. A few days later I received a phone call saying the bed would arrive the day after Christmas but the mattress set wouldn't be available until the end of February. This was not acceptable so we went to the store to pick out a mattress set that was available, which cost me $300 more. The mattress came a couple weeks later but the box spring was delayed until the end of January. Now, the box spring is not available and "may" come the first week of February, but the store is not sure.

We purchased a reclining sofa and 2 end tables in early January, 2021. We were told that the item was in stock and they scheduled delivery for January 23. On January 20, were told the item would not be arriving until February 5. The same day, we received a text saying that delivery was still scheduled for the 23rd. Called the store in Portage, Michigan to find out what was going on. They were delivering the middle section of the couch only. The rest was scheduled for February 5. I said that the original delivery date was a key reason we purchased from them. They said, "Sorry, but just because we schedule delivery doesn't mean it will actually be delivered that day."

Our first and last experience with this company. We bought multiple pieces of furniture and were sold the Goof Proof protection plan. Our salesperson was very nice and this is in no way shape of form a reflection of him. First it started with the furniture that was delivered had frayed fabric on the chairs. It took multiple attempts to contact the company and hours and hours of hold time, let alone transfers to speak to someone who could help. Note while on hold it says wait time 40 mins and then after 40 mins it will give you another update of 45 mins and so on. After finally getting a hold of someone they say they have to send someone out to look at it while I advised I have pictures and it cannot be fixed. A tech comes out and within 10 seconds goes the chairs need to be replaced and says he'll get them ordered.

This company is a scam. It gives you less than quality product and refuses to fix the issues that they created. I would buy furniture from a Goodwill or a resale store before I stepped back into a Bob's Furniture.

They first brought the furniture with a broken piece. I had to take off from work and waited whole day for them. Then they could reschedule it after one month. I had to take off from my work for second time since it’s my second home. I waited for almost entire day. When I called the customer service they told me the delivery guy went to a wrong house. What is most frustrating was delivery guy did not even call me! Now I have to take another day off from work since they rescheduled it after another month on February 11th. Financially I lost money since I had to take 3 times day off. Moreover I had to spent Hours to talk to the customer service. Customer service including supervisor of Bob's Furniture are really the worst in my opinion. They don’t think about the customer at all! It’s just for a full size bed! I will never recommend anyone to buy bobs furniture. The quality of the product and the service is so poor.

I had bought the Supernova Brown recliner sofa from Bob's along with Goof Plus Protection. While buying the sofa I was told by the sales associate that you are getting the 5 years extended coverage and no need to worry for any issue. Now I am left with the broken spring with multiple nails popping out and leather skin is peeling all over. But neither Goof nor the Bob's is accepting it as manufacturing defect. This is not the quality & service we had expected from Bob's and we should have stick to the previous furniture store who had given us much durable and better quality sofas.

I purchased a dining room set and living room set in the last 2 weeks and there was an issue with the delivery. Every time when I attempted to purchased a few items from the store that's in Springfield PA. There is always a seriously problem with the delivery, right about now I don't really care about the furniture itself. That one sales representative Jennifer K. made me not go back to Bob's Furniture ever again, I rather go to Raymour and Flanigan to buy a piece of wood before I go back to bob's

This wasn’t properly made, when first purchased upholstery staple was hanging from it. Then the foot broke and spring in seat broke. I got a pull out bed the faux leather started peeling. I would rather buy a air mattress from Walmart.

Items were never delivered on date scheduled. No communications was given by BOB's to state items were never on truck. Next “available” delivery date set for 3 weeks from today 1/15/21..Unacceptable....

I just can’t believe how unprofessional this company was. I ordered my furniture from Bob’s on 11/02/20. I got an email and text saying It would come 12/1, but 30 minutes before the delivery time they cancelled, after I threw my furniture out in the rain to prepare for them. I then spoke with someone named Carlos who gave me a guaranteed delivery date of 12/31, which was a no show. They also said they would give me a discount for all my troubles and of course they didn’t. I called and waited on hold for 30 minutes to a hour every time I called. I spoke with someone named Anthony who wasn’t helpful at all and was very rude. I was told that the manager Kelly would call me back and she still hasn’t. It’s now 1/13/20 and I only 4 pieces to my 7 piece sectional and I paid over $800 towards it when I still don’t have the furniture in full. Never again.

False promises and delayed delivery is all this company provided to me. Appeared concerned at one time in the process but that was at point of sale. Promised compensation for all of my inconvenience. After last delivery they blocked my emails. Very little if any chance I buy from them again. Stay away from Bob's!!!!

Do not purchase anything from this company, they do not stand behind any of their products and their customer service is absolutely horrible. The company is also heavily invested in CHINA (I researched). First and last purchase I will ever make from this terrible company. I contacted them four times, through four different avenues (phone, store, e-mail and compliant process). I was told directly "we do not bend from our policies and there is nothing we can do". The customer service representative on the phone was extremely rude. The product was delivered broken, however I did not know that until my handyman started putting it together. I sent photo evidence and did everything in my power to give them a chance to fix it. They do not care, they are profit centered, people do not matter to Bob's Discount Furniture.... The "so called discount" is not worth it.

I purchased a chaise at the Paramus store a few months ago. After a few month of a mild use, the wooden frame broke in half. The unit is still under warranty but all my efforts to get the claim attended were answered it will take us 5 weeks to review the claim. The unit has become unusable after 8 months and I am requested to wait for 5 weeks until they have a chance to review!! This is beyond ridiculous.

**, was my sales associate at BOB'S DISCOUNT FURNITURE, located at Great Northern Plaza 26350 Brookpark Road North Olmsted Oh 44070. ** answered all my questions and was very informational about the different pieces of furniture I was looking at. She was polite and very friendly. I definitely would recommend Bob's Furniture to my family and friends and I would HIGHLY recommend friends & family to **, she was the Best. Thank you ** for all your help.

I purchased a Queen bed and a very expensive mattress in February 2020. About a month later one of the slats broke and, as a consequence, my mattress is now being supported by a pile of books. Also, the mattress acquired an indentation of about 2 inches. I am 5' 4" and weigh only 120lbs so it wasn't my weight that created these problems. I reported both issues immediately. It took over 8 months for the company to send someone to view the damage. He took photographs and measurements and assured me he would return with a new slat. That was three months ago. I have not received the new slat yet. Bob's finally agreed to exchange the mattress but have given me a time restrain. If I don't select one before January 28th then their offer is withdrawn. The after-sales service of this company is nothing short of atrocious.

I'll make this short and sweet. I ordered a bedroom set 6 months ago and still have nothing! They don't call with updates and when you try calling it's impossible to get a hold of anyone. I finally got ahold of someone and got a delivery date. "Keep in mind 6 months later" they came and dropped off two poles only! I went to store and asked for my money back. They said no since they dropped off two poles!!!!

I notice Bob’s doesn’t have the option rate their business. Worst customer service ever. I ordered a bedroom set OCTOBER 16. The first delivery date was 12/5/2020. I got a text that they were 8 MINUTES from my house at 3:18pm. No furniture. I missed a call from them after 5pm that evening, reporting that they did not finish their route due to the snow. Dec 16 Called and tried to reschedule the delivery. They couldn’t reschedule until the end of Jan because the “product is not available.” They sold the furniture that I already paid for to someone else! Projected delivery end of Jan.

I have been told 4 different delivery dates. And still no furniture. I was given a guarantee and that was not meet. I waited for 1 piece to deliver and truck never came and no one called! There is no higher up to talk to. Every person in customer service gave me a different story. Including Managers. I even went to my local store and they have no higher up and no answers. I filed support tickets and all were closed and marked "solved" ?? no one called me. Can't trust answers. My order was placed 11/6/20. Now it's 1/4/21. No furniture. NO IDEA WHEN IT'S COMING!

Ordered a couch in November. Told delivery would be first week in December. It is now January. Still have no couch but they did charge my credit card. No notifications from them. I have to go to store to find out delivery gets changed. They do not respond to phone calls or emails. In person customer service is horrible.

Buyer beware not buy from Bob's!!! And definitely do not buy goof proof. They scam all their customers and the quality of the furniture is below garbage. Won’t even last a year and they will not ever honor the goof proof ever!!!

We purchased a leather power reclining sofa and loveseat on Dec 15th with delivery scheduled for Jan 2nd. Well shame on me as I did read reviews on Bob's and still gave them a shot. The drivers showed up with two small wrapped pieces that was not even mine, talked to their dispatcher who said the rest was coming in three weeks. I hung up with her and called their main office and after talking with the rudest customer service rep I ever have. I immediately told her to cancel my order and credit back my credit card! She never once apologized for what happened and did I mention she was so rude!! I have since bought my new furniture from another company. So please heed all these bad reviews because they are 100% accurate and the fact that Bob's is still in business is mind boggling!!

Originally they said they would remove the old furniture, that was a lie. First of all I bought furniture in October and still have not received the complete set to this day. The couch springs are broken and when I put in a claim they denied me. I am not satisfied at all. I will never do business with them again. It’s almost impossible to get through with them on the line.

Anybody that purchases the Bob’s discount furniture warranty program with her sofa or loveseat or anything else… Please beware! When I purchase mine and spent I think $400 on it for the four year program, I was told by the salesman that everything is 100% covered except for say the wear and tear on the cushions as far as them wearing out. I was told any mechanical issues of motor is going out or anything like that are covered. I was specifically told even if I had a cat that were to scratch up the material and it ripped, that it would be covered. I can’t even make stuff up like that!! I know exactly what I was told when I was suckered into spending my money on a warranty.

I purchased multiple pieces of living room furniture from Bob's Discount Furniture in January and February 2020. The Jules Accent Cabinet that I purchased had a defective drawer that I discovered moments after delivery. A furniture technician came to inspect the accent cabinet in late February 2020 and determined the right-hand drawer was cut too short by about 1.5" inside, so the drawer does not slide properly along the casters.

Stay away! Their furniture is mediocre at best but really eats you up is all the false promises of restuffing your cushions and the fake warranty. They use a company that you will have to fill out 1 hr of online forms and submit pictures only To be denied 100% of the time. My couch was simply sat on 1 year with no breaks, rips, stains or tears yet they refuse to fix the cushions that are flat. Stay away! My couch is now just a year old. What a ripoff.

Stay far away from this Company. Customer service is the worst and quality is yet to be determined. We purchased a new couch that was delivered without legs on one piece. After 4 calls to Customer service, we were told it would be April until they had available. Luckily, a manager at Chandler store (who was the only helpful one) arranged another delivery for an even exchange so we could have legs. Arm on the loveseat was broken at delivery so we had to have a tech come out to tell us it's not repairable and then had to order another loveseat too! All and all, I had 3 separate deliveries, 1 service call, 13 phone calls, a missed day of work to be here for it all and Bob's offers me a $75 gift card for the inconvenience! What a joke!!!! Pretty sure these reviews are fake. Worst buying experience ever and be careful, you can not make a return - I see why now. Shame on you BOB'S! I will make sure I review you everywhere so others can be warned.