Bob's Discount Furniture Reviews

The guys that came in today were very professional and did an job.

Bob's is falsely advertising on the warranty repair service. I will never purchase anything from them or refer anyone to purchase from them in this lifetime. I am trying to find a way to sue them foe false advertisement. Husband just passed so can’t focus on that right now, but I will b

I’m extremely disappointed with my experience. The bed frame quality is far below what I expected — the slats began cracking and it’s clear they are not sturdy enough to properly support the mattress. This isn’t normal wear and tear, it’s poor construction. What’s even more frustrating is the complete lack of accountability from customer service. I reached out before my warranty expired to report the issue and request help. They failed to send anyone out to service the bed, and then later claimed I was outside the warranty period — which is simply not true based on when I first contacted them.

Spent over $3,000 dollars on furniture for my sister. As big as the company is and the different locations advertised, why does it take 7 to 8 weeks to get a sofa. We offered to take the sample but they said they would not anything to show the customers. WTF, you can't deliver them anyway! I don't understand. Eddie was a great sales man and delivery was on point. I just don't understand why you can't get the furniture. I just feel bad for her. She is going to the store to see if anything suits her, if not we will cancle and shop elsewhere.

Thank you Bob's Discount Furniture for the prompt movers you sent to deliver and assemble my newly purchased furniture. Junior and assistant was mannerable, and professional when asked questions. Your movers are careful and knowledgeable. B. ** and family.

Purchased multiple items from Bob's. The salesperson encouraged us to place an one order as to save on delivery and the Goof Proof warranty, which makes perfect sense. However, he was DISHONEST telling us we would have 90 days to return items if our daughter(who wasn't with us) didn't like her bed set. When delivered, there was visible damage to all pieces. We waited months for it to arrive, so I just accepted it figuring it would take care of it when I had more time (we were moving in to our home).

Bob's in Cockeysville was a very pleasant experience! As soon as we walked in to their big, bright, beautiful store we were greeted by the manager who introduced himself as Ron. He was welcoming & we were immediately introduced to a sales associate named Keisha. Keisha took her time to ask questions walked us around & with her assistance my Daughter & her fiancé found the perfect living room set! The check out was fast & all in all a great experience!!

I had some issues with my order in Cincinnati. However the assistant manager, Randa gave me the most wonderful customer service and resolved everything and smiled the whole time! I can only say she is one if the BEST managers I have ever interacted with in any retail setting. She is a gem!!!!

They delivered a recliner with rusty bolts on a piece that was supposed to be brand new. Beware!!! The customer service rep Told us they'd bring a replacement but instead just sent a repair guy. After taking a day off work, now I will have to take another day off.

Scheduled a service time for a dresser repair (drawers do not open enough to put things in and access them properly). They only come to my town one day a week. I received a call from the contracted repair service that their repairman was ill. They canceled, I was told to contact Bob for a new appointment. Contacted Bob Discount Furniture’s service department. They said no problem, they would send out a different repairman the same day, same time. As you can guess no one came, no one contacted me, I wait for hours for nothing. The next morning I got a message from their ‘bot’ saying I missed my appointment. Not only was I here, I was checking my phone and messages regularly for their arrival input. That automated message just added insult to them missing the appointment!

My furniture didn’t come with the hardware… I’m so disappointed because this is my first purchase from them and they completely disappointed me.. I’m waiting for them to give me a return and I have to wait days they said for that. Me and my kids have no dining room table to sit and eat because of them now. I have to wait to get my money back which been about a week now.

Just wanted to recognize the outstanding customer support extended by Ron and Monica, managers at the Hunt Valley store. We had an issue with the extended warranty for our sofa, and Ron, in particular, advocated on our behalf and secured a satisfactory resolution. We are grateful that some people, like Ron and Monica, still prioritize doing the right thing.

Excellent service and top quality and great price for dinning room table and chairs, was pleasantly surprised and completely satisfied with beginning to the end from initial online shopping. Always provided updated information on delivery and on time and clean up. Thank you

Updated on 03/25/2026: FINAL DISPOSITION UPDATE... Finally got refund balance owed after multiple frustrating telephone calls requiring me to argue "no, I do not want a store credit", having to repeat transaction history to various customer service representatives, being put on hold for extended periods, and even having my bank contact Bob's to threaten a possible charge back! Shame on you, Bob’s for treating your customers this way. I should not have been put through this much frustration!

Ordered furniture & my entire order info was lost. After that I canceled my order & went through another company. Bob's Furniture lied, stating I never called to cancel my order and tried to deliver my items anyway! I had to spend a hour on the phone, on hold to speak to a manager. This is by far the worst customer service and company to get furniture from. They have a lack of organization and horrible communication with their customers. They are only a 1.4 star rating because they suck. Don't waste your time and money with them. Go through another company to order, or you will be the next one they try to screw over.

I have to be honest, I have had the absolute worst experience with Bobs. Yes, the furniture is priced great, but then you get to the white glove service. $70! That is insane and then another $150 for furniture removal? C'mon. In every other industry "white glove" means removal of whatever is there anyway, not an upsell extra charge. Well not according to Bobs customer service who would hide behind the line of "that is not our policy." Not only that but white glove says trash removal which any normal person would assume that means the trash that you currently have there because it is meant for the trash, especially when furniture removal is HIDDEN at the bottom of the page when buying online. So exactly this happened to me.

Do not accept the warranty from them as they pick and choose what they want to cover. After spending over $3,000 dollars with them they are refusing to cover an issue with my kitchen table top. They say that the warranty doesn't cover table tops. I am a 70 year old retired man living alone and have only used the table 2-3 times and the top is showing lots of spots and wear marks. Very sad that they are selling you something and then not honoring that promise.

Bob's does not cater to the working class. After 4 months of waiting for my order and was promised to have the items delivered free of charge to my home, now they tell me that in order for that to happen, they can only deliver on Fridays and there needs to be someone at home to sign for it. They don't care if you have to work and cannot take off to wait all day just to sign a piece of paper. So I have to drive an hour because they refuse to work with me. Their customer service is very poor. I had to wait 4 months and now have to pick it up. Never again will I buy anything from this place.

Bought a mattress from Queens, Long Island City store and took 4 days to receive order. Got wrong mattress and when I called customer service, I was told I had to wait another 5 days for exchange. They sick and after shopping at better sites, I noticed they are overpriced and ship without care. To not fix errors asap and expect customers to wait over a week is crazy. They clearly sent me wrong one, but even put a tag on it with a description that the mattress wasn't.

My husband and I just purchased two sofas and a loveseat from Bob’s. We couldn’t be happier. The quality is great! Our experience with our salesperson Colin was 100%. We received our furniture within a week and couldn’t ask for better delivery service. The gentleman that delivered the furniture were very nice and made sure we were happy with their delivery. We had purchased a sofa and loveseat and a recliner from Bob’s 30 years ago and we just got our new furniture to replace them. They were in excellent shape but just old and we thought it was time to replace. My husband is still using his recliner! Probably time to replace that too although there is nothing wrong with it. I felt I should give my positive review because I have read so many negatives. We did not have any of those experiences.

Told them I needed the couch to be disassembled to fit up narrow stairway. Salesman guaranteed they would do, but they didn't, and pushed it in to where one arm side isn't straight. Fabric wears fast. Reclining stopped working first year. Trying to get resolved was a nightmare. Poor service, poor quality, overpriced.

Theresa and Rebecca in the Bohemia store were wonderful. They were very helpful. We had an issue with our couch and they got it corrected in a timely fashion. I'd recommend them very highly. Very friendly. Didn't rush us

Cheap furniture that’s overpriced. Customer service is terrible. Also, do not use a credit card. Only debit or cash. If you have to return something. They want to give you a store credit not a full refund when using credit card.

I went to Bob's Discount Furniture. I was referred by a relative. I went in there to buy a sofa and a loveseat. Upon getting a sofa in the love seat I seen a few things that I did need in my apartment. I could have paid cash for it. The young lady sales woman who helped me explain to me that they have a way to finance it and it's easy so upon heard telling me about the financing I asked her how would I pay. She said, "You can pay by phone, you can pay online and you can come in the store and pay." so after filling out the financial agencies paperwork come to find out is through Wells Fargo. Not only is it through Wells Fargo you can't pay nowhere out of those five ways to pay unless you attach your bank account and your routing number to Wells Fargo through Bob's Furniture.

We purchased a loveseat from Bob’s along with their insurance/protection plan, expecting coverage if the furniture failed prematurely. Unfortunately, within three years, the loveseat sagged badly and became unusable under normal use. When we attempted to use the insurance policy we paid for, Bob’s would not honor the policy for this issue. This was extremely frustrating, as the damage was clearly structural and exactly the type of problem the protection plan should cover.

We bought a table from Bob's, opened the box, nice table, no legs!! Tried to return they said ok, bring it back to Taftville CT warehouse. We did and they proceeded to tell us it was our fault for not opening the box and checking if, in fact, the table included the legs??

I ordered a sofa in September 2025. Was told it would come in December 15. I heard nothing from Bob's so I called customer service & was told another 6 weeks was added on. Communicate is horrible. They said my salesman should have reached out to inform me of this change & the manufacturing difficulties. Customer service assured me they would send a message to Nate (salesman). Then I received a text message that a piece of my order was in which was around the beginning of January 2026. So I called CS again what does that text mean. I ordered a sofa. They responded that it comes in 2 pieces. I explained that I needed them delivered together & on a Saturday. So I recapped with the CS rep "The furniture will be in the end of January & delivered first week of February." He said yes. I hung up with him & received 4 emails. One was my receipt of my order which I did not request. The other 3 emails were receipts of other customers' orders.

Worst place to get your furniture. At the store they are so nice and want to make sales. Later they don't deliver on time. Also, the Goof coverage don't buy. It doesn't cover protect or covers anything. It's all a scam. Save your money and go somewhere else. DO NOT buy from BObs the useless furniture.

Do not purchase the "Goof Proof" it's a scam. I was told I should purchase it because it I get any stain on my chairs they will replace it. I did, and my claim got rejected because I tried to wipe it off with water! Unfortunately, I liked the sales person, but this will keep me from going there for any future purchases.

Haven’t made a purchase yet. Not sure if I will. I spent over 8 minutes in the store looking at furniture expecting to buy but not one person approached me to assist. I then saw the same workers approach other people asking them what they were looking for. I even stayed in the store longer to give someone a chance then a lady finally approached after 10 minutes!… I guess they don’t expect “certain people“ to spend.

Very disappointed. We purchased a dining table set and coffee tables for the family room. The coffee table has drawers that don’t open. The repair should not cost me almost as much as what I paid for the table 1 1/2 years ago.

I placed an order for a bedroom set and paid for white glove delivery on December 18th. They cancelled my first delivery because they said I needed to into the store with my ID and credit card for confirmation. I’ve never heard of anything like this, and even though I was annoyed, I did it because it was a Christmas gift for mom and I received a new delivery date. By the time she got home, I received an email stating THAT delivery was cancelled. I called back to reschedule delivery and was told I needed to go back in to the store because they didn’t update in the system. I refused.

False Advertising for their delivery process. My furniture was in stock, and BDF's advertised 3 to 7 days for delivery for my item. After purchase, they contacted me and informed me the delivery wouldn't be for 30 days minimum.

I bought a sectional and paid for the Goof Proof coverage. The zipper for the cushions failed due to the design of the recliner. The zipper rubs against the hinge and was cut. I filed a claim and was denied. The woman on the phone was not interested as to why it failed; she was condescending and all she said was to read my coverage, zippers are not included. I read the coverage, there is a lot of things that are not covered, Goof proof is BS. Very disappointed, I went to Bob's to save money, but paid for the coverage just in case. Well, that was a waste.

Terrible experience. We ordered a sofa on November 18. Sales person was lovely. The first delivery was scheduled for December 22. The sofa arrived damaged. A second delivery was rescheduled for December 29. That sofa arrived used. A third and final delivery attempt took place on January 6. Once again, the sofa arrived damaged. For both the December 29 and January 6 deliveries, I received a phone call the morning of delivery assuring me that the sofa had been inspected, was in proper condition, and was ready for delivery. Despite these assurances, the product delivered was unacceptable each time. It is difficult to understand how a large, established company can repeatedly fail at such a fundamental aspect of its business.

Purchased two sofas online after seeing them in store in Winchester VA. Was assured they would be delivered on an evening or a Saturday multiple times. Paid for the sofas with my card. When came time to set up delivery they wanted me to be home for a 12-hour window and not on a weekend. I am a teacher and cannot leave during the day nor can I take a day off due to cancer treatments using up my sick days. Eventually I had to ask for a refund. 5 days and still hasn't processed. They have my money I have no couches, and I am trying to get this done before I have surgery. The lady processing the refund has been very rude. Will never use my bobs again. Still haven't received my 2100.00 back at all. Doesn't take this long to take the money from me but takes weeks to return? Nope.

I am absolutely delighted with the wee reclining chair I bought for my grandson—he loves it! The style and quality are superb, and the fabric is perfect, especially the dog print I chose. Most importantly, your delivery system was outstanding. The up-to-date notifications kept me well informed at every stage, and the delivery staff were courteous and professional in every way. That level of service truly makes a difference. Thank you —I will definitely be a returning customer!

Order stuff. They didn't have it on hand. Kept telling me they had it on hand but it never shipped. Delivery day kept changing for 3 weeks straight. Kept saying let's be delivered any day now. Make sure you see what you're buying before you think you're buying it.

Updated on 01/08/2025: I put 1 star but actually they deserve 0. Warehouse staff are like daycare babies, can't find address with GPS. For the first time - wrong couch,, for the second time - could not find parking with GPS.

I purchased a power reclining sofa— which is actually a power loveseat attached to a power reclining chair— in September of 2023. I was talked into purchasing the extended warranty, called Goof Proof, which extends the warranty for 4 years, for a total 5 year warranty, at a cost of $250. First, we were told the rock like Bob-o-pedic cushions would soften with use. Well, I guess 2 years is not enough time, because the cushions are still hard.