Bob's Discount Furniture Reviews

Do not accept the warranty from them as they pick and choose what they want to cover. After spending over $3,000 dollars with them they are refusing to cover an issue with my kitchen table top. They say that the warranty doesn't cover table tops. I am a 70 year old retired man living alone and have only used the table 2-3 times and the top is showing lots of spots and wear marks. Very sad that they are selling you something and then not honoring that promise.

Bob's does not cater to the working class. After 4 months of waiting for my order and was promised to have the items delivered free of charge to my home, now they tell me that in order for that to happen, they can only deliver on Fridays and there needs to be someone at home to sign for it. They don't care if you have to work and cannot take off to wait all day just to sign a piece of paper. So I have to drive an hour because they refuse to work with me. Their customer service is very poor. I had to wait 4 months and now have to pick it up. Never again will I buy anything from this place.

Bought a mattress from Queens, Long Island City store and took 4 days to receive order. Got wrong mattress and when I called customer service, I was told I had to wait another 5 days for exchange. They sick and after shopping at better sites, I noticed they are overpriced and ship without care. To not fix errors asap and expect customers to wait over a week is crazy. They clearly sent me wrong one, but even put a tag on it with a description that the mattress wasn't.

My husband and I just purchased two sofas and a loveseat from Bob’s. We couldn’t be happier. The quality is great! Our experience with our salesperson Colin was 100%. We received our furniture within a week and couldn’t ask for better delivery service. The gentleman that delivered the furniture were very nice and made sure we were happy with their delivery. We had purchased a sofa and loveseat and a recliner from Bob’s 30 years ago and we just got our new furniture to replace them. They were in excellent shape but just old and we thought it was time to replace. My husband is still using his recliner! Probably time to replace that too although there is nothing wrong with it. I felt I should give my positive review because I have read so many negatives. We did not have any of those experiences.

Told them I needed the couch to be disassembled to fit up narrow stairway. Salesman guaranteed they would do, but they didn't, and pushed it in to where one arm side isn't straight. Fabric wears fast. Reclining stopped working first year. Trying to get resolved was a nightmare. Poor service, poor quality, overpriced.

Theresa and Rebecca in the Bohemia store were wonderful. They were very helpful. We had an issue with our couch and they got it corrected in a timely fashion. I'd recommend them very highly. Very friendly. Didn't rush us

Cheap furniture that’s overpriced. Customer service is terrible. Also, do not use a credit card. Only debit or cash. If you have to return something. They want to give you a store credit not a full refund when using credit card.

I went to Bob's Discount Furniture. I was referred by a relative. I went in there to buy a sofa and a loveseat. Upon getting a sofa in the love seat I seen a few things that I did need in my apartment. I could have paid cash for it. The young lady sales woman who helped me explain to me that they have a way to finance it and it's easy so upon heard telling me about the financing I asked her how would I pay. She said, "You can pay by phone, you can pay online and you can come in the store and pay." so after filling out the financial agencies paperwork come to find out is through Wells Fargo. Not only is it through Wells Fargo you can't pay nowhere out of those five ways to pay unless you attach your bank account and your routing number to Wells Fargo through Bob's Furniture.

We purchased a loveseat from Bob’s along with their insurance/protection plan, expecting coverage if the furniture failed prematurely. Unfortunately, within three years, the loveseat sagged badly and became unusable under normal use. When we attempted to use the insurance policy we paid for, Bob’s would not honor the policy for this issue. This was extremely frustrating, as the damage was clearly structural and exactly the type of problem the protection plan should cover.

We bought a table from Bob's, opened the box, nice table, no legs!! Tried to return they said ok, bring it back to Taftville CT warehouse. We did and they proceeded to tell us it was our fault for not opening the box and checking if, in fact, the table included the legs??

I ordered a sofa in September 2025. Was told it would come in December 15. I heard nothing from Bob's so I called customer service & was told another 6 weeks was added on. Communicate is horrible. They said my salesman should have reached out to inform me of this change & the manufacturing difficulties. Customer service assured me they would send a message to Nate (salesman). Then I received a text message that a piece of my order was in which was around the beginning of January 2026. So I called CS again what does that text mean. I ordered a sofa. They responded that it comes in 2 pieces. I explained that I needed them delivered together & on a Saturday. So I recapped with the CS rep "The furniture will be in the end of January & delivered first week of February." He said yes. I hung up with him & received 4 emails. One was my receipt of my order which I did not request. The other 3 emails were receipts of other customers' orders.

Worst place to get your furniture. At the store they are so nice and want to make sales. Later they don't deliver on time. Also, the Goof coverage don't buy. It doesn't cover protect or covers anything. It's all a scam. Save your money and go somewhere else. DO NOT buy from BObs the useless furniture.

Do not purchase the "Goof Proof" it's a scam. I was told I should purchase it because it I get any stain on my chairs they will replace it. I did, and my claim got rejected because I tried to wipe it off with water! Unfortunately, I liked the sales person, but this will keep me from going there for any future purchases.

Haven’t made a purchase yet. Not sure if I will. I spent over 8 minutes in the store looking at furniture expecting to buy but not one person approached me to assist. I then saw the same workers approach other people asking them what they were looking for. I even stayed in the store longer to give someone a chance then a lady finally approached after 10 minutes!… I guess they don’t expect “certain people“ to spend.

Very disappointed. We purchased a dining table set and coffee tables for the family room. The coffee table has drawers that don’t open. The repair should not cost me almost as much as what I paid for the table 1 1/2 years ago.

I placed an order for a bedroom set and paid for white glove delivery on December 18th. They cancelled my first delivery because they said I needed to into the store with my ID and credit card for confirmation. I’ve never heard of anything like this, and even though I was annoyed, I did it because it was a Christmas gift for mom and I received a new delivery date. By the time she got home, I received an email stating THAT delivery was cancelled. I called back to reschedule delivery and was told I needed to go back in to the store because they didn’t update in the system. I refused.

False Advertising for their delivery process. My furniture was in stock, and BDF's advertised 3 to 7 days for delivery for my item. After purchase, they contacted me and informed me the delivery wouldn't be for 30 days minimum.

I bought a sectional and paid for the Goof Proof coverage. The zipper for the cushions failed due to the design of the recliner. The zipper rubs against the hinge and was cut. I filed a claim and was denied. The woman on the phone was not interested as to why it failed; she was condescending and all she said was to read my coverage, zippers are not included. I read the coverage, there is a lot of things that are not covered, Goof proof is BS. Very disappointed, I went to Bob's to save money, but paid for the coverage just in case. Well, that was a waste.

Terrible experience. We ordered a sofa on November 18. Sales person was lovely. The first delivery was scheduled for December 22. The sofa arrived damaged. A second delivery was rescheduled for December 29. That sofa arrived used. A third and final delivery attempt took place on January 6. Once again, the sofa arrived damaged. For both the December 29 and January 6 deliveries, I received a phone call the morning of delivery assuring me that the sofa had been inspected, was in proper condition, and was ready for delivery. Despite these assurances, the product delivered was unacceptable each time. It is difficult to understand how a large, established company can repeatedly fail at such a fundamental aspect of its business.

Purchased two sofas online after seeing them in store in Winchester VA. Was assured they would be delivered on an evening or a Saturday multiple times. Paid for the sofas with my card. When came time to set up delivery they wanted me to be home for a 12-hour window and not on a weekend. I am a teacher and cannot leave during the day nor can I take a day off due to cancer treatments using up my sick days. Eventually I had to ask for a refund. 5 days and still hasn't processed. They have my money I have no couches, and I am trying to get this done before I have surgery. The lady processing the refund has been very rude. Will never use my bobs again. Still haven't received my 2100.00 back at all. Doesn't take this long to take the money from me but takes weeks to return? Nope.

I am absolutely delighted with the wee reclining chair I bought for my grandson—he loves it! The style and quality are superb, and the fabric is perfect, especially the dog print I chose. Most importantly, your delivery system was outstanding. The up-to-date notifications kept me well informed at every stage, and the delivery staff were courteous and professional in every way. That level of service truly makes a difference. Thank you —I will definitely be a returning customer!

Order stuff. They didn't have it on hand. Kept telling me they had it on hand but it never shipped. Delivery day kept changing for 3 weeks straight. Kept saying let's be delivered any day now. Make sure you see what you're buying before you think you're buying it.

Updated on 01/08/2025: I put 1 star but actually they deserve 0. Warehouse staff are like daycare babies, can't find address with GPS. For the first time - wrong couch,, for the second time - could not find parking with GPS.

I purchased a power reclining sofa— which is actually a power loveseat attached to a power reclining chair— in September of 2023. I was talked into purchasing the extended warranty, called Goof Proof, which extends the warranty for 4 years, for a total 5 year warranty, at a cost of $250. First, we were told the rock like Bob-o-pedic cushions would soften with use. Well, I guess 2 years is not enough time, because the cushions are still hard.

I made a purchase from Bob's and used their financing option for the 12 months no interest. I reviewed my account two weeks after the delivery and found they had charged an additional $91.68 to my account. I have reached out to them three times now and customer service cannot do anything for me to help correct this error. The finance company cannot do anything as they are only the finance company. I am getting the run around and I blame Bob's since they are the one that submitted the sales transaction on my account and they are totally unwilling to help. I will never purchase from Bob's again and I will tell anyone who will listen, that it is not worth it to buy anything from them.

The customer service is very bad. I was told I would have to my furniture in 4 week turned out to be eight weeks from when I purchased. I called to get compensated for the wait and I was told there is nothing they could do.. I will never purchase from this company again!

Great delivery experience from Alfredo M in Arizona. This is our second furniture item from the store and we have enjoyed both. I would recommend Bob’s for great value and customer service. The good proof is a nice bonus too!

If you’re looking for a sofa that completely breaks down after three months, Bob’s Furniture is the store for you. We bought two couches from Bob’s last year and should have sent them back immediately after delivery, because they felt nothing like the ones we sat on in the showroom. The display models were nice and firm. What arrived at our house was squishy, with corners so soft they threatened to swallow you whole if you dared to sit down.

I went to the one in Wharton, NJ. This might seem unbelievable but here's my experience. They deliver my couch on 12/6/25. 2 pieces in the set were the wrong ones. Again, after speaking with customer service 8 times, they said they had the right parts coming. Over a week later, they "delivered again", but they were the wrong parts also. Fast forwarding to today 12/22/25. They had one of the 2 parts that needed to be replaced and said they have no record of the other. Now I have to wait again until 1/17/26 for the next delivery, which has a high probability of them screwing this up too. This is stupidity at its finest! I've been on a customer service call with them 30 times in 3 weeks, and they still can't get a simple thing correct! This is a ridiculous company that shows 0% professionalism! I advise you look elsewhere, it's not worth the headache!

Missing pieces… spent $12000 on furnishing my home.. Did this based on 20 years ago I spent $9000 on their stuff which lasted me this long so I figured why not, it's a no brainer… I was VERY WRONG!!! Poor routing logistics. Some of these people need to learn how to cube a truck.. Load your largest load on first, fill rest of truck with lesser stops. But no this did not happen so when it came to my pieces they ran out of room, stuck it on another truck. Which in turn went to a different area.. Driver ran out of DOT hours so “ME“ the customer gets SCREWED!!! Thank you Bob!!!😑😑😑