Bob's Discount Furniture Reviews

Very disappointed. We purchased a dining table set and coffee tables for the family room. The coffee table has drawers that don’t open. The repair should not cost me almost as much as what I paid for the table 1 1/2 years ago.

I placed an order for a bedroom set and paid for white glove delivery on December 18th. They cancelled my first delivery because they said I needed to into the store with my ID and credit card for confirmation. I’ve never heard of anything like this, and even though I was annoyed, I did it because it was a Christmas gift for mom and I received a new delivery date. By the time she got home, I received an email stating THAT delivery was cancelled. I called back to reschedule delivery and was told I needed to go back in to the store because they didn’t update in the system. I refused.

False Advertising for their delivery process. My furniture was in stock, and BDF's advertised 3 to 7 days for delivery for my item. After purchase, they contacted me and informed me the delivery wouldn't be for 30 days minimum.

I bought a sectional and paid for the Goof Proof coverage. The zipper for the cushions failed due to the design of the recliner. The zipper rubs against the hinge and was cut. I filed a claim and was denied. The woman on the phone was not interested as to why it failed; she was condescending and all she said was to read my coverage, zippers are not included. I read the coverage, there is a lot of things that are not covered, Goof proof is BS. Very disappointed, I went to Bob's to save money, but paid for the coverage just in case. Well, that was a waste.

Terrible experience. We ordered a sofa on November 18. Sales person was lovely. The first delivery was scheduled for December 22. The sofa arrived damaged. A second delivery was rescheduled for December 29. That sofa arrived used. A third and final delivery attempt took place on January 6. Once again, the sofa arrived damaged. For both the December 29 and January 6 deliveries, I received a phone call the morning of delivery assuring me that the sofa had been inspected, was in proper condition, and was ready for delivery. Despite these assurances, the product delivered was unacceptable each time. It is difficult to understand how a large, established company can repeatedly fail at such a fundamental aspect of its business.

Purchased two sofas online after seeing them in store in Winchester VA. Was assured they would be delivered on an evening or a Saturday multiple times. Paid for the sofas with my card. When came time to set up delivery they wanted me to be home for a 12-hour window and not on a weekend. I am a teacher and cannot leave during the day nor can I take a day off due to cancer treatments using up my sick days. Eventually I had to ask for a refund. 5 days and still hasn't processed. They have my money I have no couches, and I am trying to get this done before I have surgery. The lady processing the refund has been very rude. Will never use my bobs again. Still haven't received my 2100.00 back at all. Doesn't take this long to take the money from me but takes weeks to return? Nope.

I am absolutely delighted with the wee reclining chair I bought for my grandson—he loves it! The style and quality are superb, and the fabric is perfect, especially the dog print I chose. Most importantly, your delivery system was outstanding. The up-to-date notifications kept me well informed at every stage, and the delivery staff were courteous and professional in every way. That level of service truly makes a difference. Thank you —I will definitely be a returning customer!

Order stuff. They didn't have it on hand. Kept telling me they had it on hand but it never shipped. Delivery day kept changing for 3 weeks straight. Kept saying let's be delivered any day now. Make sure you see what you're buying before you think you're buying it.

Updated on 01/08/2025: I put 1 star but actually they deserve 0. Warehouse staff are like daycare babies, can't find address with GPS. For the first time - wrong couch,, for the second time - could not find parking with GPS.

I purchased a power reclining sofa— which is actually a power loveseat attached to a power reclining chair— in September of 2023. I was talked into purchasing the extended warranty, called Goof Proof, which extends the warranty for 4 years, for a total 5 year warranty, at a cost of $250. First, we were told the rock like Bob-o-pedic cushions would soften with use. Well, I guess 2 years is not enough time, because the cushions are still hard.

I made a purchase from Bob's and used their financing option for the 12 months no interest. I reviewed my account two weeks after the delivery and found they had charged an additional $91.68 to my account. I have reached out to them three times now and customer service cannot do anything for me to help correct this error. The finance company cannot do anything as they are only the finance company. I am getting the run around and I blame Bob's since they are the one that submitted the sales transaction on my account and they are totally unwilling to help. I will never purchase from Bob's again and I will tell anyone who will listen, that it is not worth it to buy anything from them.

The customer service is very bad. I was told I would have to my furniture in 4 week turned out to be eight weeks from when I purchased. I called to get compensated for the wait and I was told there is nothing they could do.. I will never purchase from this company again!

Great delivery experience from Alfredo M in Arizona. This is our second furniture item from the store and we have enjoyed both. I would recommend Bob’s for great value and customer service. The good proof is a nice bonus too!

If you’re looking for a sofa that completely breaks down after three months, Bob’s Furniture is the store for you. We bought two couches from Bob’s last year and should have sent them back immediately after delivery, because they felt nothing like the ones we sat on in the showroom. The display models were nice and firm. What arrived at our house was squishy, with corners so soft they threatened to swallow you whole if you dared to sit down.

I went to the one in Wharton, NJ. This might seem unbelievable but here's my experience. They deliver my couch on 12/6/25. 2 pieces in the set were the wrong ones. Again, after speaking with customer service 8 times, they said they had the right parts coming. Over a week later, they "delivered again", but they were the wrong parts also. Fast forwarding to today 12/22/25. They had one of the 2 parts that needed to be replaced and said they have no record of the other. Now I have to wait again until 1/17/26 for the next delivery, which has a high probability of them screwing this up too. This is stupidity at its finest! I've been on a customer service call with them 30 times in 3 weeks, and they still can't get a simple thing correct! This is a ridiculous company that shows 0% professionalism! I advise you look elsewhere, it's not worth the headache!

Missing pieces… spent $12000 on furnishing my home.. Did this based on 20 years ago I spent $9000 on their stuff which lasted me this long so I figured why not, it's a no brainer… I was VERY WRONG!!! Poor routing logistics. Some of these people need to learn how to cube a truck.. Load your largest load on first, fill rest of truck with lesser stops. But no this did not happen so when it came to my pieces they ran out of room, stuck it on another truck. Which in turn went to a different area.. Driver ran out of DOT hours so “ME“ the customer gets SCREWED!!! Thank you Bob!!!😑😑😑

Terrible!!!! Worst customer service ever! Tried to a replacement remote for the elite bed base. Told me it was in stock and would have it within two weeks. I called two weeks later and told me another three weeks. Called tonight and it is going to be another month!!! What the heck. I told them to cancel my order. That is another ordeal, it takes five business days to cancel your order and someone has to call me. No updates as to when I will receive my money. Stay clear from the company. Still waiting on my money 12/18/2025. Completely stressed out from them! You have to beg them and placed on hold countless times!!!!

Run away do not buy from Bob's, there's a reason it's cheap. The couch I purchased started falling apart in under a year then they refused to honor the one year warranty. Cheap crappy furniture and the absolute worst customer service.

Never in a million years would you expect a store to give out your personal information to a stranger because she wanted it. She and her child squeezed between the salesperson, my friend, our two dogs and then say my dog bit her which is lie since my witness saw no sign of blood or anything - there was a scratch - from where could have been there or from her own mother stroking her leg - Then I left it was no longer a joyful trip to buy furniture.

Absolute RIP OFF. I spent $6500 on my purchase. Also bought the Goof Proof BS Insurance. They screwed me over. The table is falling apart. The rug unravels where it’s walked on the most and the sectional I ordered from the floor model was a piece short upon delivery, but they refused to give me the missing piece. They replaced the rug with another one that does the same thing but won’t do anything about the defective replacement. Zero stars for this place.

When I tried placing an order for pickup at the Piscataway, NJ location it showed my item was in stock. Then I get an email saying to schedule the pickup and the address changed to a Connecticut location which wasn't what the website showed. I got in contact with customer service, the agent on the phone told me I'd have to pick it up in CT(it's more than a 3 hour drive from where I live). I told him it's not an option and this isn't my fault at all if the website is misleading. He offered the choice of it getting delivered and the threshold delivery fee waived, I accepted. This agent made sure he had the right address by asking me to spell it out letter by letter, which I DID 3 TIMES, and then after this I get an email with a receipt and HE WROTE THE ADDRESS WRONG.

They fraudulently claimed they delivered all furniture and did not. They will not deliver as scheduled and will not refund. I do not want a partial set of furniture. The delivery people delivered a partial order and sped off. When I call or chat I am told they understand I am frustrated but cannot resolve the issue.

Never buy furniture here. We purchased the food proof protection. It is literally the worst warranty that has ever existed. Buyer beware. They make you do a virtual meeting with a technician, take forever to respond just to not be able to fix your broken furniture.

It's a zero stars from us. We bought insurance on our chairs and now they don't honor it. Wasn't our fault. Do not get extra insurance 👎. Now they say that it's a one occurrence situation. Make sure you get all the facts before you sign

I ran into countless issues with this company about five years ago. I can see that absolutely nothing has changed and it’s still a piece of crap company. I had a credit with this company because I couldn’t get the furniture I ordered years ago so I was giving them a second chance and went to purchase a recliner. I specifically asked several times if the item was in stock, was given a specific delivery date and miraculously when I attempted to check on the delivery online, my customer order number Was not valid. When I called in, I was told that the item was out of stock and another long delivery with the same cycle and the same crap they pulled years ago. The ONLY reason they got one star was for the very friendly personable sells people in the store. I feel bad that their income is affected because they work for such a crap ass company.

If you need your items for the holiday season do not trust Bob's with your delivery or communications from them. No one calls to say anything. I yes a queen size bed on 29 October 2025. Today is 17 November 2025. First delivery date was the 4th of November then the 7th, 13th and then the 18th. Each time is a promise. No can give you an answer, just sorry. You’re better off buying your items from Amazon or your local furniture stores. To be safe look at other options.

Worst company ever to deal with. Nothing is ever their fault and they treat their customers like total garbage. We replaced a sectional with a new sectional. Both were bought from Bob's. Salesperson stated our old sectional was considered a 3 piece. Delivery day came and the delivery guys stated are our old one was considered a 6 piece even though our new one was the same and considered a 3 piece. Confusing yes. They refused to take the old one away and told me to pick which 3 pieces we wanted removed. Telling me the other 3 pieces were my problem to deal with. Delivery drivers have no respect for your house and will do what they want.

Our sales person was great and we purchased 3 items in June of 2025. A day bed, a dresser and a small sectional sleeper sofa for $799.00. The dresser and day bed are great. We purchased the extra Bob's Goof Proof warranty as they stated it covered one time pet damage and we have 2 cats. We went out of town for 3 weeks and came home to find that the cats' tore into the arm of the couch so we filed a claim immediately and it was denied as the warranty people said that the damage occurred over a period of time and was not reported in a timely fashion.

First, Bob's outsource all customer service to Mexico and Central America. Representatives do not comprehend English well. They continue to repeat themselves over and over. Bob's also has subcontractors as service tech! They all are unknowledgeable, unprepared, and unprofessional. They came to my home to repair my %800 recliner over 6 times. And it is still not operating correctly. Customer and supervisor try to minimize the issue. I will NEVER again purchase ANYTHING again from Bob's!!!!!!

As they will tell you, once you leave the store, their job is done. Customer service sucks. There is no direct number for stores. Today is AT LEAST the 5th time they came to replace my couch since it was delivered in June and once again failed to do so. I have spent over 20 hours on the phone, at the store, driving back and forth for pick ups/deliveries that never occurred, etc. trying to get a couch replaced under their extra $500 "goof" warranty and it appears to be impossible, no matter who you talk to you or what they promise. I would NEVER purchase or recommend that anyone purchase anything from this place. Worst customer service ever, no matter how nice the customer service rep you speak to answers in whatever state they're in. One of the drivers today told me this happens all the time. Go somewhere else! ANYWHERE else!