Bob's Discount Furniture Reviews

I bought a sofa couch not even a year ago. And both arm rest are cracked. I have a technician come to my home twice. And they would not replace the couch. They said it not a manufacturer default. How can the arms be cracked. I'm not even 5 foot weight about 110. So you're telling me to eat it. I WILL NEVER EVER BUY FROM BOB'S! NOT WORTH IT! BUNCH OF CRIMINALS!

Went on Bob's Furniture website to order a bed. When I ordered it I assumed I was getting my bed on Sunday 3 days after the order. Then they texted me that it would be coming, long story short it didn't so I scheduled on their automated site to come in Tuesday. Long story short, they didn't have the bed so the bed and mattress came in 11 days after I ordered it. Had I know I would of never ordered it. Paid for white glove service so I had the time to take my old bed and take it apart. I paid 170 dollars and the guy shows up and refused to throw my old bedpost out, Bob's only takes the mattress.

Bob Discount Furniture's quality is so poor. The Goof Proof protection they sell is a total scam. They close the reject the claims and reject it without any justifications. Their customer services is very unprofessional and rude.

BDF deserve a -872 star rating. I was scammed. I complained the very first day in 2015, and still fighting them. I bought the extra warranty - 5years - and they blew me off the entire 5 years despite proof of their fraud (messages/email/calls etc.) Since 12-2015 they still refuse to do anything. I can clearly show when I started to complain about this garbage, and I won't let it rest until I get my $$ back. Theft by deception/fraud. Furniture on the side of the road looks better than what we got Brand New. They should be in jail for theft. Maybe a Social Media Blast with screenshots from 2015 is in order or a call to a local News Station. I have the proof, they have the lies. Someone will call me back my **. CEO should be ashamed of himself.

I do not recommend Bob's Furniture store. I had the worst customer service and delivery experience ever. I purchase a living room set spent $5,000. The delivery service was horrible. I was getting rescheduled Time After Time and getting my furniture piece by piece. 3 months went by and I'm still missing some pieces. I called the store I called corporate and all I received was I'm sorry I understand. If my furniture would come as fast as the bill I wouldn't be writing this review. Do not shop there.

I purchased a marble top kitchen set, had to switch out twice because the marble top continue to form a discoloration on the table top each time. Went into the store to show photo. Each time sales people acted as though they didn't care. One salesman l won't mention his name said to me, "You get what you pay for." SO after looking at reviews they already know that it is not quality furniture. You're taking customers money and selling defective items. You should be ashamed. I will never stop telling people about your store my family and friend how we have treated. Something has to be done.

These people are scammers, they sell trash. I bought a bedroom set every time they bought it it was broken. Now they said they don't make anymore and I have to deal with trash, I have at home. I spoke to a very nasty supervisor and told me he will take and give me my money back. I ask I need first my money to get my new bed and he say that's not his problem if I sleep on the floor, I bought a tv stand separate and they return me 300 hundred and they say that's enough.

Please stay away from Bob's. Ordered patio furniture. It came and was nowhere near what we experienced at the store. We got them, set them up, very uncomfortable and manufacturing defects all over all 3 pieces and storage side table doesn’t even glide. Called and they sent a tech out to examine it. He saw all the flaws, documented everything and when he left he lied to the customer service rep and said there’s absolutely nothing wrong with the furniture. They are crooks. Stay away please!!!! They sell cheap trash and don’t want to take responsibility to refund. If I could give 0 starts I would. DO NOT BUY from them.

Save yourself the stress and spend a little bit more money at another store. Things break and fall apart easily here. I put 2 goof-proof claims in. Both issues fall under their warranty. One claim, which was my table that was not even 2 yrs old, took a year to get an answer. The table had water stains which is covered under that warranty. Bob's gave me 2 options. I could either accept 60 dollars cash from them or a 200-dollar store credit. I'd rather have that table fixed or replaced.

My review is for Bob's Discount Furniture. I purchased over 11,000,00$ of furniture with them in late 2022 and purchased the furniture insurance plan. After less than 6 months the couch started peeling. Bob's gave me $1,200.00 because they could not replace the couch. The couch came with a love seat and recliner so I was stuck with a damaged couch. Total mess. Sales guy told me 100% coverage on all items from Guardian Protection. Just total lies. I will never purchase anything from Bob's again. Disgusting company.

It's been 1 and a half year I bought these furniture and you can see what happened. After 6 month of buying this was my couch condition, when I call them to fix it or do something about it they say they can do nothing about it, I have to call the insurance company. When I finally call the insurance company they say they had do nothing about it, they only can help with the accidental damage. This is the name of the insurance company "Guardian PROTECTION PRODUCTS, INC". If this condition happened with my one furniture, probably I wouldn’t come to comment. I’m really heartbroken I spent so much money on these furniture, all of my money is wasted!

We purchased a recliner couch from Bob's and paid for delivery/installation. Within 3 months the couch was lopsided due to not being put together on the brackets properly. We had goof proof and with poor judgement we decided to take the voucher towards a new couch. We picked a sectional this time. Within FIVE DAYS of having the new couch the arm collapsed into itself and the hinges connecting the 2 piece completely broke off. After fighting with customer service for days they finally agreed to replace the couch. The day of delivery it was raining, the couch was opened and left in the rain while the movers removed the old couch. It’s been an awful experience. We learned our lesson and will NEVER purchase furniture from Bob's again.

My recent experience with Bob's Furniture in Falls Church left me utterly disappointed and frustrated. What initially seemed like a promising furniture purchase turned into a nightmare due to deceitful delivery charges. Upon selecting a bed, I was shocked to discover upon checkout that the delivery fee was significantly higher than expected. To make matters worse, the salesperson failed to disclose this charge during the transaction. When I raised my concerns with the manager, I was met with indifference and a refusal to rectify the situation.

Purchased a mattress with the understanding that the old mattress would be removed as part of the $150.00 service charge. When they delivered the new mattress (piece of junk for the $900) they would not take the old one saying it wasn't clean(?). OF course not you idiots it's 23 years old! Nothing was said during the sales pitch about how 'clean' a mattress was to be before removal. Also, try sending delivery folks that speak English because I could not understand a word they said. I had to call customer service to translate. Will never buy anything from Bob's Discount again. Old adage is still true today - 'You get what you pay for'.

My wife and I purchased this Bunk Bed at My Bob's, and they initially sent the wrong color. After sending the correct color, essential parts of the ladder were missing. I explained that, due to having young children, I preferred they leave the assembled portion and take back the incomplete parts to avoid endangering my children's safety. I contacted customer service, and they assured me the incomplete parts would be picked up. However, the driver left without retrieving the items, and never returned. I spoke with a manager named Gabriella, who promised they would collect the loose parts to send a complete set in another delivery, but they failed to follow through. They showed no concern if a piece of wood fell on my children or if they were injured by loose parts. Paying $250 for delivery and assembly is not justified when the job is not completed correctly, and customer safety is disregarded. I do not recommend making a purchase from there.

I was disappointed to learn that the chair will not be honor for repair/replacement. When I went online (Consumer Affairs) to see how Bob’s Discount Furniture is rated, l discovers from 2,074 reviews the rating is 1.4/5. Now I know when I tried to refer others to Bob’s Discount Furniture, they refused to patronize the business. Denying this request for repair/replacement is the same menu with a different waiter. I, too, become a statistic of the 1.4/5 reviews. The new number is 1.3/5 2,075. I will no longer patronize Bob’s Discount Furniture and will encourage others to stay away as well. The ratings speak for itself. Buyer BEWARE!

I went to Bob's for a new bed. Salesman didn't know the product. Next day another salesman. Two people, two different stories. I live far away, no stores near me. I paid $500 to have it delivered. Delivery people didn't speak English. A week later, I had a service call. Neither spoke English again. I complained to the store, I was met with NO help. Worst place to buy from.

We bought a sofa a bit over a year ago. A Virgo Brown sofa. Our puppy ate one of the back cushions. I called to see if I could buy a replacement cushion. Not asking for it free. Was willing to pay for it. They would gladly take my money and order it. The wait time to get it was over six months. They still have this sofa in stock for immediate delivery, but I have to wait over six months to get one cushion. They did not care and said, "Wait or go without the cushion. That's just how long it takes" they said. I will not be purchasing anything else from them.

In 2021 I bought a Viking Sofa from Bob's in Scarborough, Maine. The sofa lasted 6 months before the center console USB charging station stopped working altogether as well as the foot rest recliner mechanisms and the foam on part of it flattened and got sucked into the sofa from lack of staples. I had purchased Goof Proof and I filed a claim.

Bob's furniture won't last long and will always break down due to the workmanship of the product. Don't buy. The scammer Guardian protection is a waste of money. I spent over 4k and was calling for repair or replacement in less than 3 months. Still have problems with the furniture and the insurance for repair. Before buying Bob's, you better off paying Dania or better furniture companies. Bob's furniture is in the same group as Big Lots, Value City, Ashley and others that don't make furniture to last more than a year. Avoid Bob's and avoid Guardian Protection on furniture.

I’m really starting to hate Bob. Bought a bed 2 years ago, side rail broke, coincidentally the bed is now DISCONTINUED so I can’t get parts NOR are they able to work with me on buying a new bed. I’m basically stuck with this until I buy something else. They don’t back their products up. I’ve purchased MANY things from them and always had an issue that was NEVER addressed. That whole Goofy Doofy protection is a HUGE waste of money also. None of it is of any use when they “discontinue” their items. I’m super pissed off at the fact that I kept going back to them. I feel like a battered wife. Lol.

I purchased sofas in 2018. Motor loss started after 2 years with expensive repairs not covered under warranty. After 5 years the sofas are unbearable. Feels like wood digging into back. Today parts of sofa can’t even be used.

Was told by multiple people several times that my Fortiva account was 0% interest and NO PAYMENTS were due for one year. Totally lied to now after going through a divorce and losing everything I am getting calls for payments just 6 weeks after I bought the couch. I needed a lot more in the future and this dishonest company will never get my business nor anyone I know. Liars!!!

"OH MY BOB!" Shoddy box spring and horrible customer service. We spent almost $1200. (plus a healthy tip*) for a memory foam mattress and box spring for our spare bedroom. (*The sales person told us, 'Don't forget to take care of the delivery drivers'.) A board in the box spring broke or arrived broken with a protruding nail. Our household consists of two adults each well under 170 pounds, no kids, Fewer than 2 (thin) guests per year. Because the bed wasn't used often or the defect noticed until after the 1 year warranty, Bob's customer service had me jump through hoops and send photos when they already knew that they were going to say, 'tough luck'. We went to Bob's because we had wanted to shop locally, but have since had MUCH better luck with a mattress-in-a-box purchased online for a fourth the price.

I have had these couches for less than one year and they look like they're 40 years old. The material is all matted and the animal hair sticks inside of it like you would not believe. The armrest are made of cardboard which breaks if you put your elbow on it too hard. I paid over $5,000 for these two couches among a few other things. The tables as soon as they got to drop of water on them they blistered up like particle board. I refuse to make any more payments on this furniture. And that will never shop here again.

We bought a couch and oversized chair. Within a very short period the armrests of the couch literally collapsed with NO ABUSE. We can't their source for repair and we're refused. Won't shop there again.

We have a "leather" couch that is literally peeling away the surface color. We paid a lot of money for the extended warranty. They refused to honor it because the problem was not due to accidental damage. The problem is the furniture is such poor quality. All we ever do is sit on it, and the material is just falling apart. Bob's extended warranty is useless. We were promised that the warranty would cover everything, as it should.

I purchased their Goof Proof coverage when purchasing my furniture. I have had 2 issues since purchasing our couch and love seat both of which have been denied after long drawn out process. DO NOT PURCHASE THIS PRODUCT!

We purchased a living room set less than two months ago. Two of the pieces had some discoloration on them and Bob’s agreed that they needed to be replaced. But since our purchase Bob’s discontinued selling the items and will only offer us store credit. We don’t like any of their other furniture but since they won’t do any refunds on items we are now stuck with manufactured damaged furniture.

Bought furniture back in November 2023 still cannot get delivery, paid in full! Delivery service is subpar at best, customer service always has excuses. Here we are January of 2024 still don't have our furniture, chatted online several times given confirmation yet still inadequate service and delivery, chat again, delayed delivery. Drivers gave my wife an attitude about removal, which we have in writing. I can't express the neglect of the operations from sales, to customer service to the subpar delivery operation.

Furniture is garbage. Sectional sofa did not last a year. Ended up with tears in the stitching causing the foam stuffing to come out. Don't throw your money to this place. Reported issue to store I purchased sofa and could do nothing to help resolve.

I ordered just a bed frame and mattresses on November 4 2023. I was told it would be available Dec 16th. When the delivery came at 8:45 at night, they only had the mattresses. No frames. I asked them to take it back and deliver the bed frame and mattresses together. I was told it would be available January 5. Now I’m told it will be here January 16 and no one knows if the manufacturer is still even making the bed. Rotten customer service. No compensation for waiting for a bed for 2 1/2 months. If bed not available on Jan. 16th will cancel my order. False advertisement is my key with them. Their furniture is not available as soon as they say it is. No one has any idea where to go to see if the furniture is available.

I purchased over $3,000 in furniture from Bobs in the last couple of years. I recently purchased a leather loveseat and paid extra for the Goof Proof coverage. I noticed a stain and reported it. Then the run around began. Their emails have obscure headings. You cannot tell that it is coming from Bob's. It almost looks like spam. They said they did not have the pictures they needed (I sent pictures with my claim). I resent the pictures with others. Then they said the second set of pictures came too late and closed the claim.

12 days since my order. No one knows what the hell is going on! I have called several times to ask information on my delivery... I am getting answers that don't make sense! They are saying that it is not them. It is the third party store.

Ordered, mattress set & bedframe online from Bob's. Mattress Box Spring delivered 11/5. No bed frame. I had ordered white glove service to have it assembled with delivery. Multiple phone calls to CS, informed bed frame being shipped separately. Cancelled white glove service and bed frame as needed it then. Bed frame delivered 2 weeks later. Had to return to Bob's via Fed Ex. Confirmed it was received. 11/27 Julie said my card had been credited. It wasn't. 12/1 Tammy (who's calling is NOT CS) told me my card would be credited in 3-5 bus. days. It wasn't. Just spoke to CS and they told me they would have to refer to specialty team & will take 2 business days. Likely Tammy's Web Order CS. Over a month and the nightmare still ongoing. 1st and last order from Bob's. The time spent trying to solve likely cost more than bed frame. Total disaster of a business. Save yourself time and $$ and shop elsewhere.

No hello, no can I help you. We may have looked like we had no money, however, we had thousands to spend. We were looking for a mattress and sofa. Thanks for being rude, Best Furniture Outlet in the Lansing Mall took really good care of us. I've bought most of my furniture from Bob's. Never again will I walk into your store and also everyone I know.

We bought a couch that turned out to be too big for our living room so we exchanged it for a smaller one which was $400 cheaper than the first but by the time they got through with their add on expenses we ended up paying the same. Don't shop there as they will screw you one way or the other. Look at all the recent reviews here which are all one stars.

My experience was bad. The salesperson lied to us about a 3 day return policy then when I tried to return they wouldn’t take it back. I wouldn’t recommend purchasing anything from these liars. Thanks. Rose

I don’t even know where to begin. We’ve experienced such frustration with our recent purchase and especially the delivery from Bob’s Discount Furniture. Early October we purchased a 5 piece sectional sofa which included one armless recliner chair. The original delivery did not include the armless, so the piece was taken back in exchange for the correct one to be delivered.

Worst purchasing experience of my life and I'm 68. The People at the store are GREAT but the management is Corrupt. It's. Ponzi scheme. They have held our money for 3 months and no delivery. This place needs to be shut down. I would rather have FREDDY in my dreams than even think about CORRUPT Bob's furniture. STAY AWAY unless you enjoy abuse.

TLDR: Bob's Discount Furniture is a shady business with horrific customer service and delivery systems. Stay away.

Very Disappointing. Just a money grab. They will work hard not to pay. The salesman will tell you they cover almost everything. Truth be told, they rarely cover anything. Don't ever buy the "goof proof", and be aware...all of the furniture is low end junk. It is cheap, but maybe OK if you are looking for cheap stuff that won't last.

Very poor customer service. The store manager and customer service do not even return your calls. I purchased a desk and chair with delivery and white glove service from Bob's Discount Furniture on 9/10/23. They were supposed to deliver the desk and chair to my home and put the furniture together for $40 white glove service and $70 delivery. 1st attempt they only delivered the chair (which had 3 parts to be assembled), the desk was out of stock. 2nd attempt the desk was brought to my home, unpacked and they found out that they had no hardware to assemble the desk with. Twice I had made arrangements to be home for the delivery window time frames and I was totally disappointed with the service so I cancelled the desk. They promised to deliver the items and assemble them together, and that did not happen.

This is a joke of a company. I wasted my whole day waiting around for my bed to be delivered and nobody came. Instead they sent the bed the day before. No communication between team members, the warehouse, or ME the CUSTOMER. Nobody called me to let me know that the bed indeed won’t be delivered today. I had to call them to ask where my delivery was. I’ve spoke to four customer representatives and 2 associates to try to get my bed delivered today despite the huge inconvenience. I took the whole day off of work and was watching from my bedroom the entire day. I will never order from this company ever again. A waste of money, time, resources and energy. Lack of accommodation/responsibility on your behalf as well.

I purchased a sofa and an ottoman in October 2023 and the delivery company that they hired were too lazy to try and even get it through the door. They had the nerve to ask me if I had anyone to help get the furniture in the house. I paid for the furniture to be delivered. Not half in and half out. I called the customer care and was told the delivery company would try again to get the furniture in. Well, they came back only to pick up the furniture and told me that the furniture will not fit. I had to go into the store to get a refund on furniture I didn't have. The manager said, "That should have been done by the customer care team" and I said, "Clearly it wasn't."

I cannot emphasize enough just how horrendous my experience with Bob’s Furniture has been. It’s a nightmare that I wouldn’t wish upon my worst enemy. I ordered a sectional from Bob’s after trying it out in-store and falling in love with its comfort. Little did I know, this would be the beginning of my worst furniture ordeal.

I ordered a couch in mid August from the retail store and when I purchased it, they said it was in stock. Coming to find out, it was not and it delayed shipment for several weeks. When I got the couch, the pull out portion was defective and the stuffing in the couch was uneven and hard to sit on. So, I exchanged it for another long length couch. The company said they would have their warehouse check for defects prior to delivery. Well, it was delivered and it was defective so, they did not install the couch. I then spoke to the Manager at the local store and he said he would exchanged it again.

I paid over $5K for a set of twin adjustable beds less than 5 years ago. The remote died and they no longer offer a replacement! To make matters worse, the bed frame weighs a ton and if I had known it would never "adjust" again, I would have taken it to the trash heap. Bob's customer service was of ZERO help and took over 55 minutes for them to tell me the remote was obsolete. Bye bye Bob's!

I wanted to inform the public to be very careful when buying furniture from Bob's Discount Furniture. The specific location that I purchased my furniture from was from the Schaumburg IL location. So I purchased the 7 piece sectional from Bob's almost 2 years ago. So the sales rep really pushed purchasing the warranty since it did have 2 recliners and a usb port. We were informed that all electrical components would be covered through the warranty if we decided to purchase it. So I paid almost $900 to have my sectional covered for the next 5 years.

We bought the GOOF PROOF insurance thinking it would be a good idea…. until we needed to file a claim. After talking to their rude and condescending contracted insurance provider and providing them with documentation and photos we were flat out denied. I have provided photos. You make a determination.

I received a sideboard for my dining room but when I examined it there were gouges in the wood. I called customer service and was happy that they arranged an exchange for a new one. When the truck arrived for the exchange he noted that the “new” one had even worse gouges. He contacted customer service and they said this was supposed to be the finish. Clearly these were scrape marks, you can feel the indentations. Nothing in the product’s description says the wood is distressed. I explained that this was clearly not the finish depicted on their website and I was willing to keep it but felt I should receive some discount. He said, "Too bad that you already receive a discount just by shopping with Bob’s." I will never purchase anything from them again and I would caution anyone from doing business with a company that sells such defective products.

First issue was the assembly of the bed by the delivery person. They stripped all screws which will make it a nightmare when we decide to move and disassemble the bed. Biggest issue I had was the protection plan they sell you, the “Goof Proof” plan. The salesman sells this plan assuring any breaks, damage, water damage etc is covered and will be replaced or fixed. Almost 2 years of having this furniture set there was some water damage on one of the dressers. I contact this Goof Proof protection plan (run by Guardian). They closed my case telling me that water damage is not covered (as it was sold to me I was told any damage was covered including water).

Updated on 08/28/2023: These furniture should never be sold in ANY store. This is a rip off. My mom went to Bob's a year and a half ago and made 3 purchases. This is really frightening that stores in this country sell these kind of furniture. They sent someone to our home Saturday 26th, 2023. He says that they aren't responsible for it.

I have good experience in this branch, but I had horrible experience on the online order of Bob's discounted furniture -- this is honestly the worst online purchase experience I ever had with any seller. It wasted me so much time but it is the seller's fault -- they did not ship the product at first, then when we want to return it because it does not ship, they give us a hard time returning it.

I ordered my mattress over the phone and was told I would get white glove delivery where the drivers would take my old mattress. Unfortunately the rep left out the fact the mattress has to be covered in plastic. I asked for my money back, I just wanted a complete refund seeing as I was inconvenienced and now I have to figure out how to get a huge mattress off the second floor and because the rep was very condescending. The rep said no refunds because I accepted the delivery! Never doing business with Bob's again!

We bought a Pecan desk a few weeks back. When it was in the display there were some damages, such as scraped marks and some holes. We were told that when we buy the product we will be given a table without the aforementioned damages. But we were given the same desk. We requested them to exchange the desk. The exchange was a far worst and we kept the first one and didn’t exchange. Afterwards, we requested someone to come and close the holes and uncover the damages. The person who came to do that refused to do any covering and said that it’s purposely done as when manufacturing and he can’t do anything about it and went away. So sad.

Bob's Furniture will not honor the warranty (Groof Proof) I purchased. Chest has a stain on it. Warranty covers stains. Made claim. Refused it, due to the stain is not from a drink. A second claim, couple years later, warranty still valid. Two knobs on footboard of bed chipped and top came off. Made claim. Refused to replace, because warranty does not cover hardware. (Are you kidding me! You can't have Furniture without hardware!) I was convinced to purchase this warranty on integrity. This is crap! They will find any loophole to not cover. I will never purchase anything ever there and will make sure people know to beware of fraudulence.

I was supposed to get a 5x10 area rugs and a dining room set delivered on July 15. I even got a picture of everything included in my delivery. On July 15 my rug was not on the truck. My delivery drivers could not speak or understand English, so I spent 2 hours on the phone with 3 different individuals who all told me different things. I finally went to the store that I purchased the items from to see if I could get my rugs from them. They told me they could not do that. I witnessed a salesperson take a rug down from the clips, roll it up and out the door went the rug with the customers. That was lie #2. It took 2 weeks for Bob's to fix their error and send me my rug. My furniture was already delivered then. Now I have to dismantle my sectional to lay my rug. I am fuming and will never use Bob's again. Pitiful service all around.

Greeted friendly upon arrival. Salesperson was very knowledgeable and very helpful. I am editing this review and lowering to 2 stars since my last review. I was told my delivery was scheduled for 1 week then I get notice that delivery is delayed with no new date. After several phone calls I became aware that delivery is scheduled but there is no warehouse and Bob's buys directly from the supplier and it is up to the supplier when your delivery will arrive. They use the excuse that the item in the warehouse was damaged, sure it was!!! There was no item! I cancelled my order and went elsewhere and received my recliner within 2 days. Beware of Bob's Furniture "bait and switch" routine regarding delivery. They do display nice furniture and the sales people are very nice, but only do what they are told and that is to look you in the eye and lie about delivery. I gave 1 star for the salesperson who helped me otherwise they would not get any.

Bob’s & their goof-proof plan, Guardian is a joke. 1st set of furniture had to be replaced because the part was discontinued as well as the lights were a safety hazard electrical problems. At this point we were given our money back actually I should say a voucher for in store. I went against my better judgment and bought another set. It was delivered on Wednesday May 17, 2023 & as the guys are bringing it in and setting it up the living room furniture which is a recliner set you could see it was uneven. I wanted to make sure it was a furniture issue & not just off a bit because it was put together wrong. So we plugged it in & laid the recliner back & put back into beginning position. In doing this it showed that the furniture was put together correctly & the frame was bent.

I have to say my experience with Bob's was a good one. The goof proof insurance on the other hand is a rip off. My chaise couch has a broken piece of wood underneath. I asked my grandchildren if someone jumped on the couch. "No Grammy." They are kids so because the salesman at Bob's said everything is covered, rips, broken frame, spills act I didn't think it would be a problem to get it fixed. I submitted a claim, sent pictures, explained that I was not sure what happened. Sent more pictures. Was told that since I didn't know what happened I was not covered. Seriously? So my suggestion is either don't get the insurance or lie and tell them you were a eye witness to the damage. Otherwise you're not covered.

I purchase Bob's Goof Proof Protection plan for my Power recliner sectional. The motor for one of the sectionals stopped working, I filed a claim, and it was denied because the breakage wasn't accidental. When I asked how a motor stopped working could be an accident they told me it would not be covered and that that was their final finding. Be aware when they asked you to purchase the Goof Proof Plan, so I wasted $199 for a plan that they don't cover.

DO NOT shop at Bob's. If you do, DO NOT buy the Goof Proof warranty. Powered sofa 2 years old lost power. Contacted Goof Proof, denied! Not accident, normal use failure. Insane! Will NEVER shop at Bob's again and will tell my friends and family not to as well. LYING DIRTBAGS!

They overcharged me and failed to provide assembly service. Please boycott Bob's discount furniture store. The customer service is very incompetent. They couldn't even locate my order. Do yourself a big favor. Go to another store where you're better serviced.

I bought the Viking sofa from Bob's Furniture and I bought the Goof Proof warranty. Both mechanisms broke on the couch after 2.5 years. I contacted Goof Proof on April 1st technician did not come 'til May 15 which I was told mechanisms would be ordered June 2nd. I get an email mechanisms are going to finally be ordered but can take 12 weeks to come in. I then went to the store I purchased and spoke to the manager as couch is totally crooked and can’t be used. I was told today June 5 that the mechanisms were ordered and that they should arrive at a warehouse June 12 which then they will ship to me once mechanisms arrive.

Just bought a dining room table with chairs and one of the chairs broke. Only had for 4 days. Called to have it fixed and told me there is no replacement parts for the chair. I would need a new chair and will not fix it for free paid a lot of money for the table and had it for 4 day customer service was very nasty and will not do nothing about it. I will be closing my Bob's card and will not do business with them no more.

I wish I would have looked at the reviews before I bought. The whole experience was a nightmare! The first quote they gave us was $400 more than what they originally said. They told us that they had all but 2 recliners in stock. They would deliver couch and loveseat the following Saturday, then the recliners on the Saturday after. We purchased it. They texted the next Friday to say, the delivery was cancelled, no explanation. But, not to worry, we would get everything the next Saturday.

Even though it said the item will ship via USPS (a gift card ordered online for my nephew) I call customer service after a month and she says it's a digital gift card. After asking how I was supposed to know this and told her it says it will be shipped in the email order receipt, she said she doesn't know. I ask her to cancel the order and she of course has issues doing so. She (who was lovely by the way) then says it's a different process to refund and I'll be called in two days about it. Want to place bets on if this happen? Regardless, they suck.

On May 16, 2023, we had a dresser delivered to our house. The crew outside dumped an old mattress on the street, next to a tree across from our house. My neighbors saw them and called me but the truck had already left. I spent 25 minutes trying to get ahold of the dispatch. I called customer service. I'm now told the earlier they can pick it up is May 19th. Worse, the crew denied it. These people should be fired for dumping mattresses. Now, I am responsible if we get a fine from City.

Honestly the phrase you pay for what you get goes for this company. The furniture are cheaply made. Bought a couch set with sleeper. Within a month the sleeper broke. I called them and had to deal with different issues for 3 months, they finally gave me a credit. Went and decided to get another couch set. This is where the nightmares begin. The delivery guys which were 3 of them 2 younger guys and an older man, the older man complained how he was going to hurt his back as it was a 2nd fl walk up. Couldn't get the couch in. Made such a big deal about doing their jobs, so I called customer service since they didn't want to deliver my couches. And at first they refused to refund my money and take their crappie furniture back.

I purchased furniture in a span of 6 months. I got approved for 12,000. I didn't use all of it. About 10,000. Throughout the 6 months. So, I have 4 different purchases. Purchase in February, May, and June. The other visits to the store were either to replace or switch out due to poor construction or damage. Even though I signed for a zero interest. 1 year. I was being charged through the promotion. And now on top that the promotion is done for some of the purchases. I am being charged with deferred and current interest on the whole balance. It isn’t buying purchase date as it states. This has been a stressful and nerve-racking experience. So, while all this is going on 2 months after purchase. The furniture sets to break, paint starts coming off. Easily scratches. Parts begin to come apart. Screws begin to unscrew. Fabric pulls and rips. It was so frustrating to say the least.

Psa for any of my friends who have Bob's Discount Furniture in their states, do not shop there. They do not honor their warranties. I bought an adjustable bed for almost $1800 dollars in 2016 with a 20-year warranty. Last July it stopped working. Now, 9 months later, after at least 6 phone calls and 2 no-shows for scheduled appointments they tell me that their only solution is for me to bring the bed back to MD. Nothing in the sales agreement says they'll only honor the warranty if I remain in the state. I told them I would accept a monetary equivalent to not having a working bed for 14 of the 20 years promised and they said I had to return the bed. If you advertise an extended warranty it's your responsibility to figure out how you're going to follow through. I am completely disgusted with them! Please tell your friends, don't shop there!

Your service is HORRIBLE!! I paid for a living room set at the store on February 26, 2023 and today is April 22, 2023 and I still DO NOT have the set I PAID FOR!!! My original delivery date was March 11th. Then March 11th came still nothing. Called customer service. They told me March 21st. That date came still no furniture. Called customer service again. They told me April 21st. Today is April 22nd and still NO FURNITURE!!! I’ve waited 2 MONTHS. Today I finally said, "Give me my money back!!" I went to the same store I bought the set from and they told May 21st??? I will not wait another month!! I will be calling Corporate and I will be making a public review of the customer service that was HORRIBLE!! I will not recommend anyone to shop at Bob's Furniture. Oh, I forgot to mention when I went to Bob's today the store manager Marco at the store in Totowa, NJ was no help. He showed no empathy at all!

DO NOT BUY FROM BOB's UNLESS YOU WANT BED BUGS. Cost us more money to get rid of the BED BUGS than the New Furniture that I bought. Bob's took NO responsibility even though I have PROOF that they came from the sub contracted delivery van. I have fought with the Store Manager and filed a complaint with BBB and BOB's refuses to take responsibility for their actions.

I purchased a love seat in January 2023, they delivered it, but the one side head recliner did not work, I made an appointment for them to deliver a new side of the headrest, m, well they delivered the wrong side, again I made another appointment, again wrong side. Did it a 3rd time, again wrong side, ohhh it gets better, they came out a 4th time,,, Guess what ,,,, Wrong side again, it is now the end of March and these Morons can't deliver the correct side. I have never dealt with such ignorant and idiotic people in my life!!! I called the store where I bought it, they never called me back, finally I went to the store, the Manager ordered the correct side. I am now waiting on a 5th delivery, do you think these idiots can get it right this time? We will see March 31st, not to mention that I have to wait for these idiots to come and inconvenience me for a 5th time. SMH.

My neighbor had a delivery from Bob's and the delivery drivers blocked my driveway for over 20 minutes. I asked them to move it, there is a sign do not block driveway from the city. I called their customer care and spoke to Kimberly and told her what was going on, no help. I finally called the police. The driver only had to do was to back up into the spot that doesn't block my driveway.

I used Bob’s Furniture tracking app and they were supposed to be here early afternoon and I paid extra to set up my bedroom furniture and they did not show up until 10 at night and did not set my bedroom furniture up and I never got my money back. They told me the other truck broke down and they had to transfer my order over to another truck and deliver it and they weren’t responsible for the extra set up fee that I paid for. I tried calling and still never received my money back for them not setting it up after 3 years.

I purchased a sleeper sofa and paid extra for their white glove delivery service in which they bring the furniture into your home, set it up and remove the garbage. Delivery workers bring sofa to doorway entrance and immediately said it would not fit and that they were returning item back to store. We saw that it obviously fit. Our other 2 sofas and previous sofa bed were much larger. So I told them leave it. I had to pay someone else $220 to bring sofa bed into my apartment. I asked BOB'S FURNITURE to refund me for the white glove delivery service that I paid for and did not get. They told me that by me accepting a delivery they said would not fit that I forfeited all my rights and warranty. That I took responsibility.

On top of that if issue is reported they send technician who ultimately reports normal wear and tear even after admit there is issue. I was told higher manager will give me a call in 48 hrs. It's more than 7 days. Literally no one reached me. I have screenshot of conversation. Also no use. Height of all they delete my review saying they sent technician twice. Why would same person will change his words if he would be questionable. My rating is zero for bob's product quality and customer support and service.

Seat faded on my reclining sofa after 1 year and some months. Goof proof won't cover it. Nobody even seats in the living room. Just a bad product. The same thing happened before that and they exchanged it before the year was up believing that it would not happen again and it did in the same spot.

I am writing to express my disappointment with my recent purchase of the Spencer 3 Piece Queen White Bedroom Set with Headboard from your store. I was extremely dissatisfied with the product I received, especially considering the high price I paid for it. The picture on your website for the Spencer 3 Piece Queen White Bedroom Set with Headboard is incredibly misleading. I was expecting the set to look exactly like what was shown in the picture, but when it arrived, it was significantly different. This was a huge disappointment and I feel as though I have been misled.

We ordered a Console and paid on 1/6/23; Picked up on 1/27 at store. Upon opening the shelves, we discovered that they were too long and did not fit. They sent another piece about a week later that was seriously damaged. We told the delivery people we did not want either piece but they would not take both back. Upon calling their customer service, they argued with us that we should not have kept the piece (that their delivery people would not take) and we could not get a refund.

My friend had the audacity to sit on my Bob's Trailblazer power recliner 1.5 years after I purchased it and the entire back frame snapped. (And no, this was not a large person.) We laughed it off and I immediately patted myself on the back for getting the Bob's goof proof plan, only to have my claim denied because the damage "wasn't accidental" and when I called Bob's, the rep told me that I'm outside their 1 year warranty so they won't do anything about it. I asked them how can they sell an $1800 couch that can't be sat on without falling apart? Her response was "I'm so sorry."

Bob’s Discount Furniture forgot the screws to my bed set and I got screwed out of a bed set set. I got rid of my old furniture to make room for the new furniture (bob's policy); I was left sleeping on the floor at 8 months pregnant because someone forgot the screws to the headboard. I had to physically go into the nearest bob's discount furniture store and get the screws from the store manager after showing my pregnant belly! And to add insult to injury on the day they were going to assemble the bed set after I got the screws myself, they canceled my service due to bad weather!!!! I’m NEVER shopping with Bob again! Plus all they offered me was $50 off when I’ve missed two days of work now pending 3 just to get this bed set assembled, what a waste of time. Booo bob's discount furniture. If I could give no stars I would have.

I purchased 3 pieces of furniture on 01/06/2023. They charged my account plus delivery fee of $2,027.16, on my American Express card on this date. I was told the delivery date was to be 01/24/2023. Before that date I explained to the office where I bought the furniture and they made a note on the file, that this was a new house, at the end of cul-de-sac and it was a dirt road after that, however there was large circular driveway at the end and it was a ¼ of mile back to the house.

We bought a mattress in August 2022. Within 1 month it started developing sags where we sleep. WE ARE NOT LARGE PEOPLE. Called, they brought a replacement. Within 2 months same thing. Called customer service (other country), she stated they would "refund" our money. Went to the West Springfield store to collect. Manager "Chris" (USELESS) said, "We don't do that." I made a huge scene in the store while customers watched. Went to our vehicle, called the customer service AGAIN. He said the original customer service told us wrong. They also said we won't get a refund for 2 billing cycles after they pick up defective unit. Funny thing is when you buy from Bob's everything must be paid IN FULL before they deliver. So they use our money for two months to line their pockets. This isn't finished!!!

I purchased a sectional approximately 5 months ago and am still waiting for delivery. The level of unprofessionalism and lack of knowledge is astounding. During purchase I was misinformed, then on what should have been delivery the driver suggested a tip amount to get rid of my current couch, so I sent him away. Since then I have had three cancelations from Bob's for delivery of my sectional. They schedule delivery and a few days prior they cancel without any consideration to your time and schedule. Speaking with a manager does nothing, each one says something different, I have names. My third delivery time was canceled and now I have to wait another 3 weeks, if that even occurs. Who knows with this company. Buyer beware!

The store Bob's is okay but they offer a horrible insurance goof Proof. I have been calling for 6th months and not once have they tried to find a compromise. I’ve spoken to multiple managers and they mock and waste my time telling me they're going to resolve the problem and time after time they do not. To anyone reading this be careful and do not pay for this insurance. You will be dealing with stress and ignorance and wastes of time. This insurance does not accomplish anything and have yet to do anything to help me after lying and telling me they will.

My wife and I purchased the Dream Sectional power recliner couch from Bob's Discount Furniture. I've been a long time Bob's customer. I purchased two other couches over the last 4 or 5 years. They're not the best couches and both kinda broke down before you'd expect them to, but they're good for the money. We bought this new couch for our new home. We had an issue with delivery. They told us one time, my wife and I planned our day to be home at that time. We got a message early in the morning that they were going to come about an hour and a half earlier. I am a teacher, so I spoke to my principal and arranged coverage for my last period class, we then got an update that they would be there ever earlier. My wife had to leave work early and race home in order to be there on time for the delivery.

We spent nearly $4000 on a new bedroom set for my 6-year-old daughter that included a bed, dresser, nightstand and mattresses for the bed and trundle. When purchasing the salesman was very nice and helpful but neglected to discuss their return policies. We paid for the white glove delivery service which includes setting up furniture and removal of all the boxes, etc. Upon delivery on a Friday, there was no hardware included to put together the bed. We spoke to customer service with the delivery guys at my home and was promised the hardware would be shipped via FedEx the next day and upon receipt could schedule someone to come out and put the bed together. I called back on Monday to discover the FedEx was not sent and wouldn't be sent until the coming Friday. Thankfully, my son has a bunk bed or my daughter would have been without a bed for several weeks.

That's s furniture is junk. I think I saw somewhere wood structure is made in Vietnam. Ever seen a decent hardwood in that country. Worst yet is they will not stick by their product even after I purchased the extra protection. Never again.

I purchased the sofa and love seat. I paid $200 for warranty. I called them that my foam and cover is ripping of, they replied me that is not in warranty. I was really shocked if my furniture is not being protected then why they told me that my sofa is in warranty. Very poor customer service and quality is too bad.

I want to start off by saying I am extremely dissatisfied with the experience I have encountered with Bob's Furniture. The customer service was horrible and not to mention, the 'Goof Proof' insurance is not even worth purchasing as they do not cover the items you purchase. I am extremely disappointed because I purchased the Goof Proof protection for the items in my home to be protected. If I didn't want my furniture being protected I wouldn't have got the plan. Not worth purchasing as they do not stand for what they preach and customer service didn't even bother helping me but kept me on hold and left the process to drag for a long time. I felt very horrible for having to write such a horrible review as I have a business myself but I was very dissatisfied and very upset.

I purchased a reclining sectional from the Nesconset Bob's Discount Furniture 4 years ago. I also bought the protection plan which Tom assured me would cover anything that broke. Well that is absolutely not true! The couch is peeling - that is normal wear and tear- not covered. The motor on one of the recliners stop working- not covered - normal wear and tear. Useless plan and a complete waste of money. I'm aware it was inexpensive furniture to begin with but I will never go back

Beware of purchasing furniture from Bob's Discount Furniture. Their furniture is trash! They sell you furniture then sell you their goof proof plan telling you your furniture is fully covered and when you actually need to file a claim they deny you based on whatever they feel. I spent thousands of dollars on furniture here and my daughter's bed is on the floor and they denied my claim! My daughter was making slime and playing with nail polish and stained her dresser and they denied my claim because they said it wasn’t one incident and looked excessive! Ok Bob's furniture I guess I will tell my children please only do 1 stain at a time make sure you only stain 1 spot per time you sit down and play with slime and nail polish. They are a disappointment! And then you can’t even get them on the phone! Take your money elsewhere trust me!

Monday my wife bought a couch. We went to the warehouse to pick it up. It was a rainy day. The guy loads the couch into a wet pickup bed and tears the plastic and damages the couch. This is after I questioned him about loading it that way. I would have loaded it bottom down. They order a new one for us and gave us delivery. I waited from 12:30-4:30 no couch. This is the window we were given. We gave the gate code to our community when we ordered it. They never tried the gate code. Said they called. We never got a call. They left. I said I wanted a refund. Now it takes 8-10 business day to get money refunded to a credits card. What a joke. Discount furniture with discount service.

Probably don't need to post this with so many other negative reviews, but here is one more. My daughter-in-law ordered three pieces from Bob's. A chair, a rug and a bed frame. When ordering she was told all were in stock and they'd call her for delivery. After several weeks, they told her it was on back-order (so in-store salesman lied) and would be available in a few weeks. After many calls and 3 months later (customer service lied), it's finally in. We get that supply chain is crazy right now. But when it did come in we were told we MUST pick it up in 48 hours or they'd send it back - when she's out of town on business and it's pouring rain here for two straight days. Seriously people - you took three months to get it, give us a couple more days to coordinate! Won't be shopping there for future furniture unless I can walk out with it from their clearance center. Don't care how good the price is.

We have purchased several bedroom sets with the white glove delivery from Bob's Furniture back in March. When furniture arrived couple of month later it turned out that one of the dressers was without a leg. Because there were no legs in stock, customer service representative had to order a replacement of the dresser. A week later a replacement dresser was delivered and delivery crew had to put it upstairs. So while carrying it upstairs they started to slide it over the stairs and left black stains on every step. We called customer service to open a property damage claim right away. However, no one contacted us regarding this issue. We had to call the customer service again and again and again. In couple of weeks we were told that our claim was closed.

In the store, the sales associate entered a wrong phone number when submitting my info for financing. She didn't ask me to confirm before she submitted electronically, and she did have my phone number correct when she wrote it down on paper, she simply mistyped it. Then, since I couldn't verify my information because they kept trying to send a code to my cell phone, which they had incorrect, it took hours to resolve. The associate said they had to run my credit again and set up a new account. Then I had to submit a paper form with all my info on top of that. Then, it ended up creating 2 new separate credit cards and accounts in my name which affected my credit.

Stay away from Bob's Discount Furniture. There's a scam they do without your consent. They add a 300.00 goof prof to the bill without telling you about it at all. It happen to me and my mother at separate times. They never mention it to her either so when I look at my bill a month later at they billed me for that without my permission and would not refund the money. This is a scam and racket that they are doing to their customers. BEWARE OF THIS 300.00. GOOF PROF SCAM. I will be contacting my attorney on this matter.

Do not buy their good proof insurance. They will never honor it. They have some BS excuse or the other everytime. I am never going back to Bob's funiture. Total scam. Totally regret buying all my furniture from them.

Ordered a 5 piece bedroom set. Had delivered in 5 days, 3 of the pieces were defective, they also took a chunk out of door frame. Reordered, new pieces were delivered 10 days later, all 3 pieces were even more defective than first time! Reordered again, 10 more days! They offered a 150 credit for a 5000 set! Furniture definitely not worth the pr, will not purchase from them again!

Several times waited hours for assistance... They destroyed my furniture. Waited months for replacement. They DO NOT HONOR THEIR WARRANTY. I repeat. They will tell you 1 thing than time of claim. This is not covered. That's not covered.

I purchased the Charleston Chest from Bob's Discount Furniture over a year ago. After it was delivered, I went to open the last drawer and it fell out. The part inside was broken. After an inspector came out to look at it, he said he needed to order a replacement part. A year went by with me all the while asking when the part would arrive. Finally, they contacted me to say they will no longer replace the part but instead replace the whole piece.

I bought a sectional last April, didn't get it until June and only 3 pieces of it when there was 5 pieces to the sectional. I went through their credit company Vive... (a joke). Every time I received a piece of the sectional, I was charged with their 12 month deferment plan!! So I have 3 deferment charges on my account with Vive! Bob's made a major error... It looks on Vive's side that I made 3 different purchases! When in fact only made 1.... For the past 6.5 weeks I have been going through hell trying to fix this major mistake! My credit has been dinged for all this...

I bought a couch 3 years ago and the material on the top of the couch began to separate. I had the Goof Proof Warranty but they said it was not covered. They blew me off. They said to contact Bob’s Consumer Help but they too refused to solve this problem. They blew me off too. The material is defective and now I’m stuck with a $3000.00 couch that is falling apart. Don’t buy any furniture from this company, they do not help you in any way. Extremely dissatisfied customer!!

Was initially happy with my choice of the Pacifica Sectional with built in charging ports for phones. I purchased an extra piece because it had cup holders and a built in charging station. Then I discovered after 1 week of owning it that the ports are all outdated and don’t fit anyone’s chargers. I asked if there was a new piece that might remedy the problem and there was none. I asked for some type of rebate or even a store credit since they sold me an outdated product and they refused to offer anything. I will never do business again with a company that doesn’t acknowledge their mistakes, and I’m here to warn potential future customers not to waste their money on this couch.

We have shopped at Bob's for over 15 years investing all our finances on furnishing our home. We always got the warranty to help if needed. After all these years we tried to use warranty to fix the pillow on the back of our couch. They were extremely unhelpful and would not fix the problem. Our entire couch is ruined after only 4 years and it was still covered. This experience has caused us stress as well as our decision to never use this furniture store again in the future. It’s sad to be such a loyal client and get no help when needed. Now is up to us to invest again and a new couch after such a short period of time when they easily could have helped us and kept our business. Do better Bob. Very disgraceful customer service. My advice, do not bother with their warranties, they don’t work.

Do not believe the sales representatives at Bob's! Was sold a product and purchased a warranty for them. Before doing so, I specifically asked if something would be covered and the sales person said yes. Now I filed a warranty claim and it was denied for the specified issue I had inquired about at the time of purchase. Called customer service and they will not help and do not care about what was promised previously by their representative. Save your money and shop elsewhere as this is not a reputable company anymore!

Ordered a recliner, canceled 2 days later and after 8 phone calls to customer service could not get anyone to email a cancelation confirmation. Also, if you do cancel, be prepared to wait a long, long time to receive your credit. Again, no one could tell me how long it would take. I wasn't asking for a specific date, just approximate time. Never, never, never again! Learned my lesson from Bob's....

Alright, we bought a leather chair from Bob's a few months back, and as soon as they left after setting it up, we found out the lights in the cup holder wouldn't light up. We called them up and they gave us a $500 store credit, cool, right? Nope! We decided to use our store credit and get a bed for our new mattress. After having to wait a month for them to get it from their warehouse, we got it. We got it with scratches, missing and damaged staining, corners of bedrails that were roughed up to the point of splinters, and them coming apart where they glued the wood, and lastly, no instructions or hardware.

Elk Grove, Ca. Please be aware. All sales are final once you pick up your merchandise or after delivery. We purchased portions of a sectional and picked it up ourselves on 7/8/2022 due to their delivery fee being $200.00, it was much cheaper to rent truck from Home Depot or Lowe's. Went back same day 7/8/2022 and requested that we want different pieces of the same sectional than the ones we purchased and they would NOT do it. They offered to sell me those pieces at a good price but I was not trying to add more pieces of furniture. I spoke with the manager and store manager and nothing they could do. Please be aware of what you are buying as they may fail to forget to let you know that all sales are final as they did for me until I went to address the return.

I purchased a twin bed set the full size bed frame broke due to screws not being put in the correct way after contacting bobs furniture to see if they will replace it because I have a warranty they stated no. After they’ll stating all about that incident we also purchase the dining room table after putting the table together my family has never said at this table we noticed a crack in the table we caught report it took the pictures and we were also denied the warranty this item is not even a year old. Please do not pay for warranty with Bob’s Furniture if you do no matter what the circumstances are with the furniture they will deny you. When purchasing furniture be prepared to just go and buy another one if it gets destroyed when purchasing from Bob’s Furniture.

I’ve had enough of Bob's. In 2020 we purchased a bed and frame for a new home. The delivery company “stole” the bed. I had thrown ours away in a dumpster the day it was being delivered. I had to buy a purple 3 mattress that night and lug it home. Fast forward to today. We ordered a bunk bed. They are supposed to deliver AND set it up last week. They arrived with a broken piece. I called the store and spoke to the manager who assured me it would be delivered and setup today (A week later). We have had boxes everywhere for a week. I just got a call from my wife that the delivery company is dropping off the piece that was broken and they do not have time to set it up. I didn’t even want to give this terrible company a chance. I just got off the phone with customer service. They are doing NOTHING about it but telling us another week. DO NOT buy from them.

The heat, massage and the lift mechanism on Bob's Lift Recliner failed. I attempted to report via their phone line and encountered long wait times. When I turned to their online site to report it based on the date they denied my claim. A company has to provide phone customer service. Bob's denied me and I'm stuck with a chair that doesn't have the features that I purchased. Their goof proof insurance is just that a goof.

If you buy a product from Bob and you are sold the wrong product or you miss-sold then it's your fault. I bought 2 queen bed frames, the sales professional told me, "You just 2 mattresses and no box spring needed." I used the bed frame for 2 days and then felt uncomfortable so I called customer care for a technician visit. The technician told me I need to have a box spring to use the bed frame or else it will damage my mattress and possible back injury. He told me, "You speak with customer care for a replacement bedframe." When I called customer care she told me there is no such policy and the technician mentioned there is nothing wrong with the product. If someone can help me then it's the person who sold me. Worst ever customer-friendly company in my experience. I would never buy from Bob Again.

I purchased a brand new Bed on May 5, and the bed frame is completely dry rotted and they cannot replace it so they offer a $300 credit so I have a new bed. They don’t have the frame I need for this bed. This is bad service and I will never ever shop there again.

I'm Bob's longtime customer but today's delivery experience was the worst ever. I have been waiting for my furniture which supposedly to deliver today. I got a text at 6:52am (still sleeping) delivery will arrive in 28 minutes. I want to know who delivers furniture at 7am? Anyway, I used to get text messages on estimated delivery time, but this time they sent a text arriving around 7am and then driver called me at 7:50am which I picked up the call (still sleeping) and told me he was 10 minutes away. I told him I need about 20 minutes because I don't live in that house. Also no one told me about delivery at such early time. He said my estimated time of arrival is 7:15am and that he was already late and he gave me enough time to get ready and he asked me to reschedule if I can't make it in 10 minutes. I said fine. I really didn't want argue with him. It was too early in the morning.

Do NOT shop here. They will steal your money and you will end up without your items. I purchased a dresser almost a year ago that has been on back order. I called to cancel as it has been a year and they reassured me I would receive a refund within 7 days. It is now two weeks later and after multiple phone calls to attempt to remedy, they refunded me $157 on a $500 dresser. CROOKS. Shop elsewhere!!

I purchased a mattress from Bob’s Furniture on Oct , 2021 for guest room. No later than 4 months, the spring was popped out of mattress and the Box spring was dented on on side. I notified the company and sent them pictures to let them know that they sold me bad quality mattresses. The customer service apologized and gave me a store credit but the credit expires. I went in person and decided to get a bench and comforter set since I couldn’t trust to buy anything else at the time. I bought my new mattress in a better furniture store since I had to buy new a mattress since family was staying at my house to go to a funeral. The comforter was to be mailed to me and the bench was to be picked up.

We looked for a couch for years before finding something we liked at Bob's. There was a month delay in receiving it. We were given a date and time of 11:45-2:45 pm. I received a call and text around 10:30 telling me the truck was on its way. I was at work and was supposed to be there until 11, when I could drive home to greet the truck. I called the Bob's number repeatedly and could not get a human being to assist me. The delivery driver called and I told him it would take me at least 15 minutes to get home. If they hadn't waited, I would have cancelled the order completely.

Went to Bob's to purchase a sectional for $2400. Purchased the extended warranty called Goof Proof for an extra $200. After one year one of my recliners broke. I called goof proof to make a claim. They denied my claim because I stated I did not know how the frame broke. This company is a joke. Do not purchase the warranty and better yet do not purchase anything from bob's. Their products are garbage.

Damaged sectional. Bought a protection plan. Technicians came and said it was out for the sofas were damaged. Sofas came damaged. They replaced one piece. Couple of months later sectional arm broken tear and seen and they would not replace it.

They are money hungry and treat the consumer like crap so, if I was in anyone in the world just don't go here. Save your money. This company has the cheapest furniture alive. Do not buy this crap, they are making me pay 2,000 dollars for cheap lazy non-American built furniture. It hasn't even been 2 months yet and I am burning this cheap crap. It cracking and scratching my floors. The springs broke on 2 couch, fell through one stop giving them money. Just please don't buy from them y'all. I'm telling you won't be happy.

We bought a couch, loveseat, and chair from them a little over a year ago. We loved them, they came pretty fast and they looked good and was the color I wanted. A bit ago I was sitting on my Charleston chair and something in the chair support just snapped. I was sitting normally, I sat down gently and I’m not obese, and it just snapped and even though we have a protection on it and it wasn’t used wrongly they refuse to fix it, saying it was not an accident it happened during normal use and therefore it’s not covered. I would’ve NEVER bought the chair if I knew a bit past a year it would break and they wouldn’t fix it. DO NOT RECOMMEND BUYING FROM THEM. Total scam, get longer lasting furniture somewhere else where they have good protection plans. I’m so upset and disappointed. What crappy made furniture.

Ordered online because I was sick with COVID. Big mistake. It’s my first time buying from Bob’s and the customer service is horrible. The quality of the furniture is mediocre at best. I honestly had a better chance of getting good furniture through Amazon. This sofa came in so many pieces and the instructions were horrible. I called to see if they could include the installation with the other furniture that will be delivered tomorrow and they refused even though I paid over $125 to put together a single bed. I regret purchasing from them and definitely will not be purchasing from them again. I can’t believe I purchased 3 pieces of furniture from them.

I've lived in my home for 30 years and not once have I seen a mouse. The same day as my sofa/ottoman delivery, I have 1 possibly 2 mice. I talked to Bob's Customer Care Service and was told they will not accept responsibility for my rodent problem. She said that their trucks and products are fully inspected daily and they have never had this issue reported before. She said it is just a coincidence. No, it's not, my neighborhood is polluted with stray cats. I spent more than $3000 there this year. Never EVER AGAIN will I purchase anything from "Bob's Discount I Don't Care About The Customer After The Purchase" Furniture. Please do not walk in their stores but if you DO RUN BACK OUT!

We buy one fabric sofa set, it’s look so good when we’re buying. In 4/5 months sofa tears, color off, fabric quality is poor. It’s look disgusting. We really doesn’t like anything from there. (Quality is really poor).

Bob's customer service center gave me a customer accommodation and store location refuses to honor it!!! Due to the awful customer, the store is insisting it's a gift card EVEN THOUGH IT IS PRINTED CUSTOMER ACCOMMODATION I am fed of. I want to pay my balance and they are making it difficult forcing me to purchase something else with my accommodation!!! AFTER what they have put me through I never want to buy from Bob's ever again!!! Mind you I left a message for CEO Bill Barton. I am a paying customer that paid for my product why am dealing with any issues. I don't understand this!!!!

Bought some furniture about 5 months ago and was told that the chairs would be delivered within a month around X-mas time. We were told a week before X-mas that they had messed-up with order so it will be delivered after 2 month. Finally, got them in Feb. but the chairs' legs were bad. Repair guy came and we noticed that one of the chair had bad frame. So made a request for replacement and it been 5 weeks but no luck. Their customer service is horrible as well their products. I will NEVER buy anything with them again.

The absolute worst experience I’ve ever encountered. Ordered a bunk bed to be delivered on January 14 from the FARMINGDALE location, It was delivered damaged. The delivery guys who built the bed took pics, informed me of damage and said they will contact bobs and send them pictures of the damage. They stated that Bob's will be in touch with me to deliver the new pieces to replace the broken piece. One week later, never received a call and after speaking to the incompetent customer service person on the phone realized Bob's was never notified so I had to explain to them the situation. They gave me a new date for Friday February 4th. Sent me an email confirmation with the pieces that would be delivered along with a text message.

I paid almost a $2000 for Bob's top of the line mattress and it didn't last 5 years. They refused to replace it because they said it was normal wear. I wake up every morning with back pain. DO NOT BUY A MATTRESS FROM BOB'S! STAY AWAY!

This whole experience with Bob’s has been awful. We waited 3 months for a bed for my 9 year old son. My boyfriend and I split the payments on our cards to do a new room makeover for him. He was very excited. I took off work Tuesday for the special makeover as my son anxiously waited to get out of school and see his new room. We threw his old bed out. All for the bed to come that was chipped and painted over like we wouldn’t notice. The delivery man said he wouldn’t ever accept a bed in such condition. They called customer service who was rude as can be saying “she can’t call me” when I asked who I can speak to to rectify this. She scheduled us for Saturday delivery even though I expressed how my son would have nowhere to sleep all week during the school week until the remainder of the bed arrives. I got customer care’s number from her who then scheduled us for Wednesday delivery instead of Saturday.

Under no circumstance would I ever recommend purchasing a sectional couch from Bob's. The furniture looks decent on the showroom but is in fact cheap garbage manufactured overseas that will wear very badly in a short period of time. This must be why Bob's only offers a pathetic 1 year manufacturer's warranty. My sectional has been cared for but looks terrible after less than 2 years. Employees at the showroom (one of whom was a manager) told me to file a fraudulent "goof proof" claim stating that the wear was a one-time accident. I live an ethical life and would never do that so I was then advised to file a claim through customer service to see if there was anything that could be done. Customer "service" took over a week to conclude that the 1 year warranty expired and completely ignored the issue of their employees advising fraudulent actions. I can only assume this is typical Bob's shady business practices.

We bought a leather sectional couch from Bob's Furniture along with the "goof proof" warranty coverage. The thing lasted about four years (not the standard 8-10 years a normal couch lasts). When they finally delivered it the delivery people were rude, and disrespectful. We let it go because we were happy to finally be getting our new couch. Within the first year we started having problems with material separating, seams splitting, spring coming off the frame, and the wood frame splitting. I contacted bob's multiple times about each problem, and was told "we can't fix that because it's not covered under your policy." I was then told "you can pay $100 for a technician to come out and look at it. If it needs repairs you'll be responsible to payment".

We ordered a recliner on December 8, 2021 and were told it would arrive January 7, January 5, 2022 we received an email that it would be delayed until the first week of April 2022. We would be out of town for several weeks starting in April so we asked if we could have the floor model and were told "we never sell the floor model". One week later we received an email that the recliner wouldn't be available until October 2024!!! When we went into the store, we were told that means the item has been discontinued and someone should have called us!!! Our sales person Ed was very nice during the sales but never followed up with anything.

I purchased a living room set on Sept. 4, 2021. The sofa and tables were delivered but the 2 chairs have yet to come. Was told they would be delivered in mid November. November is here and gone and still no chairs. Now they say mid March. Never again.

I managed to finance a sectional couch, and nothing else. It was about $950. I was to make payments of $164 a month. Little did I know that those payments have gone way beyond the price of the couch and in the end, I will have paid $2,400! NEVER AGAIN!

I purchased the white birch desk for Xmas for my son. We picked it up Dec 5th and at the Dock the box had some damage but we were assured that it is packed so well there would be no damage! I have a picture of the box on the dock with the date it was taken Dec 5th. My son was so excited when he got it and left on vacation the day after Xmas. We would surprise him and have it out together for when he returned (so we thought). My husband pulled it out of box, everything seemed fine until the last piece on the bottom. The leg of the desk is completely pulled apart from the desk itself. (Particle board).

Horrible customer service & communication. We purchased a sofa last year & it was delivered on time. Damaged but they said they would follow up and send someone to fix the fabric falling off the bottom of the sofa. Needless to say that never happened. The prices were good, so we made the decision to purchase another side from them. The old saying,"Fool me once shame on you, fool me twice, shame on me." They got the delivery address wrong & were a minute down the road at the wrong house. They called and asked where we were. I said we were at the house waiting for them at the correct address. They said it would put them off schedule for their next delivery. Even though it was their fault. Their supervisor said they made the wrong decision & that they should have taken the extra couples of minutes & delivered the sofa. She apologized & said that they would bring it back the next day.

I bought over $3000 in furniture from Bob's Furniture and I was made aware that it wasn’t available for delivery till at first till December. Then it was pushed back till January but I always made it known that I didn’t want my shipment (couches) split or delivered separately. On Wednesday I received noticed that my furniture was going to be delivered on Friday and I made the mistake thinking Bob's furniture would listen to my wishes but they didn’t. I now have mismatch furniture and know my couches will wear down differently since now the other part is scheduled in Feb. How is it so hard for bobs furniture to follow simple instructions and deliver it together.

I will not recommend Bob’s Furniture to my closest enemy. My drama started not even a year ago. I went a Bob’s on Woodhaven blvd in Queens to purchase living room set and dining room set in the end of December 2020. I didn’t get my furniture till May 2021. They stated because of Covid warehouse is back up with orders. So I get my furniture and it look great. The people who delivered it did a good job. So we decided to rearrange the living room and I remember when I lifted the love seat to unlock I heard like wood cracks. I paid it no attention. Couple days later I put my hands on the backrest of the love seat and felt movement and push and it felt broken. This is where it went horrible. I called customer service and explained my situation. They I would get a text in a couple of days and I have to send pictures and do a virtual conversation.

I purchased the Avenger loveseat D7069B52D during the pandemic. Talked into the goof proof protection plan. A year and 2 months later the couch leg supports broke. Filed a claim. Was told was not covered. Sent me to Bob's. They sent out someone to tell me if this happened a few months ago they would cover under manufacturer's warranty then they say for like 300 dollars they will fix it.

Absolute WORST experience. We bought a lesser quality bed set months ago because we were told with supply chain issues that this was the only set we were GUARANTEED to get in the shortest amount of time. We were told the mattress was already in the warehouse. It must have been sold to another customer. Every week we schedule our lives around a delivery and every week it's postponed. Customer service offered us nothing. We were sold a vanity that won't even exist until 2022 at the earliest. THIS PLACE IS A SCAM. They will take your money and screw you over 100%. This place should be investigated, sued and shut down. DO NOT SHOP HERE. This should be a negative 5 star review.

I would never buy from BOB's furniture ever again. I went to the store on July 25th to purchase a bed frame, desk and chair. The bed frame and chair were delivered but they kept sending an update stating that the desk still was not ready for deliver. It is now November 11 and the desk still has not arrived but they were slick enough to send the chair and bed frame which was a matching set. They all were part of the same design to the desk. They refused to come get the chair since I no longer want the desk. They are so slick that they make you wait for furniture that they don't have by sending pieces of an incomplete set and then you almost have to wait for the other to arrive no matter how long it takes to get to you because you already have a portion of the set.

I bought a sofa bed from Bob's in January 2020, it was supposed to come with a memory foam mattress. I started to feel the support bar in my back, when I unzipped the cover it was just plain foam, and they wouldn't give me what I paid for.

DO NOT GET THE GOOF PROOF by Bob's. It is a scam. They sell it to you by saying "if you get the Goof Proof and we can't fix your furniture, then we will replace" but it's a lie. They also make up excuses when it's time for you to put a claim, even if you say it's an accident they will debate with you and say it isn't. Total money making profit. You pay over $500+ depending on how much furniture you have for accidents that only covers spills. They lie in person to confuse you on what is covered and then when you go to claim, 95% of what they mentioned does not appear on the Goof Proof site. HORRIBLE AND SHOULD BE AUDITED.

I purchased a new couch and chair from Bob's earlier this year. I cancelled the chair because it was taking way too long and I had become very ill and could not work to pay for it. I also purchased their "Good Proof" policy, which is worthless, do not purchase it. The price is linked to how much you spent. So they didn't voluntarily refund the difference for the good proof I had to call them. I filed a claim with this company, Guardian, and the issue with the furniture was not covered. I contacted Bob's for the 1 year warranty and again I get, the issue is not covered. My furniture is less than a year old and it looks like I have had it for decades. The material this couch was made with is cheap cheap cheap. Looks good on the showroom floor but use your couch and the material stretches and pills. They do not stand behind their product.

We bought our Playroom sectional in March of 2020. At first it was great. Within 4 months you could feel the wood frame where you sit. The cushions had essentially flattened to nothing. The plastic zippers broke off of the cushions on the back of the sofa, the seat started to bow and the fabric started pulling and pilling horribly. I immediately opened a service request with Bob’s and scheduled a service technician to come out. The service technician stated that he couldn’t do anything and the entire sofa shouldn’t look like this. He said it needed to be replaced. The service technician called the customer service line and submitted photos of our sofa. Once the technician left the customer service agent we were speaking to stated that the service technicians report said that there was nothing wrong with our sofa and it was normal wear and tear. I disagreed and stated again what the technician had said.

I purchased a coffee table from my local Bob's (and was told the product is available) but the day after I purchased it I got an email that it was on back order. It was during the beginning of covid and I understood that things were not available so I let it be and after 2-3 months I still had no coffee table. I couldn’t get a hold of a single person by phone for over a month so I finally had to drive the store and ended up canceling the order after being told it would likely be another month or two. Fast forward another 3 months, I ordered a different coffee table and this time by phone (the website also showed available and I asked the sales rep who helped me order by phone and she said it would take max a month to receive).

I would never recommend to my friends and family for any products from this store. They sell such a poor quality furniture which can not even last for 2-3 years. We bought Sofa and love seat and its leather ripped off 2-3 years. One claim they reviewed and rejected the claim. Poor quality products and on the name of discount furniture.

This has been, by far, the worst experience I've ever had buying furniture and NEVER WILL I EVER purchase furniture from Bob's again!! Almost my entire previous home had been furnished by Bob's and the quality, delivery and customer service had been perfect...fast forward to October 2020 when I was moving into a new home and purchased 4 rooms of furniture. Believe me when I tell you, 3 out of 12 items did not have any issues. The other 8 have been a nightmare. When they delivered my bed, 4 months after it was promised, the delivery team, built it wrong, took it apart, rebuilt it and had a left over slat which they told me was "not necessary" along with a draw that wouldn't open or close. They had to send a tech 3 days later to rebuilt it again, only after I threatened to throw the slat through their store window because I was getting nowhere with customer service.

Waiting for my paid sofas for three months. No clear response from Bob. All lies. First was in two months, then by September. The last one by January 2022, complicated customer service. I have tried many different ways to get someone with a good answer but no luck till now.

I would give them a zero if possible. Have had nothing but problems! First my bed frame was delivered a couple hours late and I was told the hardware was missing to contact customer care and hardware would be brought out to assemble it. I was then told hardware was unavailable and I would have to wait a month for a replacement. In the meantime I would have to keep the large box in my 750 sq ft apartment. When the replacement came I was told nothing was missing from the original set. Then when the dresser and coffee table were delivered they were both damaged. On the second try the coffee table was damaged again. They were supposed to check the table before the third delivery even left the warehouse. The delivery guys said it was missing stuff. I have heard nothing from the company even after all these issues. They seem to not care at all. AVOID them at all costs!!!!

We originally chose Bob’s with the thought that we were getting a quality product for a decent price. Unfortunately though, this was wrong! Every piece of furniture that we have bought for our house has a lifespan and expiration date of two years or less. The simplest things break under normal usage like handles and knobs, furniture legs, buttons on the upholstery, cracking of the drawers, bolts coming off or stripping, lids on seats becoming disconnected, hinges falling off mirrors, etc. In our opinion? This furniture becomes dangerous under normal use. We’ve learned from this experience that we will spend a little more and get a quality product from a dependable source. We are a very dissatisfied customer and won’t return! Sorry Bob, it’s time to up your game!

Jose L., treated me as less than human. Refused to deliver to my apartment because it’s street parking only. He claims they don’t service the city. They don’t deliver to the Boston cities. He drove off on me. Waived his hand in my face as to dismiss me. I found him parking spots and said I would pay for it and he ignored me. Wouldn’t even look me in the eye. He took pictures of me. I would recommend spending your money elsewhere where you can receive better treatment.

I ordered a couch on 6/1/21 and was told it was out of stock for two months which I agreed to wait. Received weekly updates and then finally got a text that my couch would be delivered on 8/20/21. On 8/17/21, I received a text that my couch would not be delivered on 8/20/21 as promised and I would have to wait until mid October because my furniture was stuck on a ship in Long Beach, CA. Received an email on 10/5/21 stating my couch would not be delivered now until mid February 2022...humph. Is my couch really on a boat in Long Beach or was this just a big lie??? I find it very hard to believe my couch is stuck in Long Beach for that length of time so I am waiting to hear a response from Bob's. This first explanation sounded a bit a bit fishy to me so I am interested to hear how they explain this new delay. My problem is that I custom ordered a La-z-Boy recliner to match this couch that I do not seem to be getting at this point. Very disappointed.

I am writing today to log a complaint against your company. Items delivered today are damaged and poorly constructed. Drawers don't line up properly. Corners are damaged. Items were not taken out of box to verify conditions before drivers departed my location. Upon speaking with your customer care rep, I am utterly disgusted with your service. I was advised that I must wait for a repair tech to verify items irreparable.. During this time of Co-Vid disease, I'm forced to allow a stranger into my home. I'm being forced to contact my credit card provider to place a dispute on these charges. I'm being forced to miss more work time without any compensation from your company. At this time the only satisfaction Bob's can guarantee is the complete removal of these defective items from my home and full IMMEDIATE refund of paid funds. I am also advising that a full B.B.B complaint as well as reporting this negative interaction to any business reviews websites.

Do not shop at Bobs!!! I purchased a bedroom set for my son at the Wharton NJ store. Our salesman was "Just Paul" who suggested we go with a low profile foundation, even though the the bed displayed had a full size foundation; we trusted his advice and of course it was the wrong fit for the style of bed and it looked awful; so then the mishaps began; I called and requested the right size foundation be delivered; spoke with a Larry from "Customer Care" who informed me that they would waive the original delivery fee of $239.99 and he scheduled a delivery date for the correct foundation; so they show up a week later to pick up the wrong size foundation BUT didn't have a new foundation to delivery. So we denied the pick-up since they had NO foundation to deliver; it gets better; now I'm going back and forth with "Customer Care".

We had ordered couches, end tables, coffee table and dining set at the end of June from Bob’s Furniture in Gilbert, AZ. We were told it would be about 30 days out. We completely understood that and have been getting weekly updates regarding our products pushing all of our products out to a further date. (Every Tuesday we get updates pushing it further and further out). It is now September 28 and we just received an email stating we are now pushed out until mid December. It is a typical bait and switch; bait you with 30 days out and now pushes you out to almost 6 months. This is fraudulent and not right.

The arms are loose and when you push on them you can hear a popping noise as if there is loose cardboard. Feels different than the showroom model. The legs are plastic as well...though I may have overlooked this in showroom floor. Assembly required... Gives a new meaning to "discount".

My wife purchased a bed frame at the Southington Ct. store in August. She was told it was on back order and could not get it until Sept. 14th. She asked the sales person if the delivery team would take the old frame away. The answer was no but they would bring it to the curb. When the delivery team arrived on the 14th they told my 70 year old wife that they can't touch the old frame. So okay there was miscommunication at time of purchase. My wife told the delivery team that she would move the old frame to the curb herself. They told her they would come back in a few hours. After 3 hours my wife called the Southington store to check on the delivery and was told that our Bed Frame would be delivered Oct. 15th!!!

DELIVERY SERVICE SCAM. The delivery drivers comes to the door and takes a picture of the door so he can try to prove to his boss (I guess) that they attempted delivery. I can't believe a delivery supervisor is dumb enough to fall for that. The delivery driver did not feel like bringing my furniture upstairs. My old furniture was removed to make space for new Bob's Furniture and now I have nowhere to put my things and I have an event at my home this holiday weekend. My apartment is small and I was sitting close by the door in the living room (I can see my door from where my living room) waiting for Bob's delivery all morning. The entire delivery service at Bob's including the supervisors should be FIRED and replaced with professional responsible people.

I would give 0 stars. A couple problems. I went to get a bed set and living room set. We knew ahead what we wanted. There are tons of coupons and codes online. The guy that helped said there was no discounts. So they lied. Advised me to order now. There was an 8 week wait for delivery. The guys at the counter said, "We can't set deliver until 30 days out." These guys can't keep their lies in Order. We were told that no fees if we get it paid off by December. The financing lady had a problem. We were going to pay one up front and I thought that at the desk we were going to pay 12% after the 120 days. That was a lie. We both paid the 500 and they used it for the 12. So I was just paying 12% up front for them doing nothing. Now I know why they didn't want me to pay off one set. That's stealing money. Say one and do another. They try to confuse you. So you don't understand.

So I ordered a china cabinet from Bob's and one of the locking handles broke. It just turns and doesn’t unlock door anymore. I call warranty company but I’m told it’s still under Bob's warranty and I would have to call them for part. I call them for part and months later I’m sent 4 little 1 cent clips which is wrong. I call them back, email, and have service guy to come out to show him what I was sent was totally wrong. So service guy takes picture of part I need and sends it in. I get email confirming but you think everything is all good right? WRONG! Months go by and I get nothing, I finally call them and am told part will be here in September.

Let’s just say that you're better off buying a sofa from Amazon. Between Bob’s Discount Furniture and Acceptance Now being in the same building that should tell you to go elsewhere. Acceptance Now (formerly Rent-A-Center) trust me the goof proof is a scam and the furniture is crap.

Ordered our living room set w/ recliner around February/March 2021 or so. Told due to COVID we'd receive in about 16 weeks. In June, we receive SOME of our merchandise. Since our purchase for all our furniture, we've been given a specific month that we would receive our merchandise. Month arrives and nothing. Call company to be told another month. This continues to happen with each call. It is now end of August and we are still waiting for furniture that we're told will now arrive in September, this is a problem!

Where having lots of problems with Bob's. Bought a recliner less than a year ago. It broke. Paid 200 for the extended insurance. Chair broke May 2nd. As of today it's still broke. They can't get the parts and giving us the run around. We're going to have hire a repair man. Then take them to small claims. I have contacted them many times. Spoke to supervisors and yet nothing has been done. Makes me wonder if Bob really knows how bad his company is being run.

Told my couch was in. The sales people lie to me on several occasions. Told me my couch was in their warehouse! Told me one lie after another! Do not buy from them. They have no accountability whatsoever!

I bought furniture from Bob’s in April 2019 with Bob’s Goof Proof Protection Plan. Within 6 months, the Sofa set and love seat got damaged. Stitches of the fabric started ripping off. I filed a claim to "Goof Protection Plan" and my claim was denied because my furniture was under store warranty. Then I called the store, and they told me that they didn’t have that model in their stock, so they gave me some money to repair it from the outside. The store also told me that my warranty was still valid for five years.

Never will I do business with Bob's again, I ordered my items in Dec 2020. Aimee P texted me back in March 12, that our furniture was discontinued and we need to come into the store and pick out something new. I called the store and they don't me it wasn't discontinued. Clearly she lied to me and wanted to boost her paycheck at the cost of us picking something else out. Now I get the furniture on Aug 10th, the delivery guys broke off my Ring Camera on the front door, without telling us. I had to find out when I got home from work. Now one the recliner doesn't fit in the room and I need to return it. I was told that I would get a in store credit, fine. But it express on 9/12/2021, horrible customer service. I have worked as a CSR for 25 years and never treated my customer so badly.

I bought Curio-DMN100CO-ESPRESSO SONOMA from Bob's furniture, Bob's White Glove Delivery and received the product on July 07, 2021. The total price is $872.68. Order number: **.When we got the product, I noticed the door could not be closed properly and the product has toxic smell (I have a 5 year old at home). Later, Bob sent a person in and he confirmed the furniture needs to be replaced. The delivery was schedule on 8/10 but the Bob's furniture never showed up. The same thing happened again on 8/11. I got messages to tell me the delivery was on the way and my estimated time (or 30 mins away from me). However, no one showed up. Instead, on 8/11, I got a delivery receipt. I have been communicated with customer services about 8 times, the issue has not been resolved and no certainty that when the product can be exchanged. I want to say your business cannot build on lies.

I place an order for loveseat and a sofa 2 months ago. The very next week I got the sofa only since they have a delay on the love seat for another 4 weeks, I accepted that. Just checked on the status of the love seat, guess what???? The updated delivery date is THE END OF SEPTEMBER??? I am so mad and I will never deal with BOB's Furniture again.

We ordered a basic sectional on December 8, 2020 at Bob's Furniture Joliet and were told due to Covid, delivery would be worse case February 2021. February came and the furniture was not delivered and was pushed again to April. April came, same story, pushed to June. June came, delivery pushed to July. July came and and delivery was pushed to August, however this time we were actually given a specific delivery date and time. After 8 months our furniture was finally being delivered on August 10. However today, August 8th we received a call from Bob's telling us that only half of our sectional is in (even though days ago we were told the entire thing was in), and the other half will be delivered at the end of August.

I'm very upset and disappointed, The worst quality and customer service I have not seen in years. I bought 3 things (a huge mistake). A recliner (automatic) that no longer works, the structure is all damaged. Btw, when the recliner was brought in, it was also damaged and after complaining they sent a technician "to fix it", regrettably it fell apart again in a few weeks. A bed that when it arrived was already damaged. The drawers and the frame are not secure anymore. And a little chair, which is also damaged.

This was one of the worst experiences dealing with a furniture store. I purchased a sofa and loveseat a little over a month ago and it's coming apart at the seams. They sent a technician who proceeded to push the stuffing back inside the sofas and said it's okay now. I have the insurance but it's worthless. I wanted to replace both pieces but they said the technician said it's not. I even had pictures of what it looked like before the technician stuffed the padding back in but they said they didn't need them. I would NEVER recommend purchasing anything from Bob's Furniture and have advised my family and friends to never purchase from them.

If I could give them zero stars, I would. We were window shopping for furniture mid March 2021. We went into Bob's Discount Furniture and found a couch we liked. The salesman repeatedly told us if we didn't buy it right then, that day, they couldn't guarantee us an early May 2021 delivery. Multiple times we were told it would be delivered in May, even after I received the receipt. That was a big reason why we purchased it right then and there. May has long come and gone.

I've purchased a dinning room table in November 2020 and waited two months for delivery. Once I got the table it appeared to be fine, but over two months developed a white stain on the tabletop. I've called Bob's service department on three different occasions for the stain and the stain was not removed. All of the techs stated they could not do anything and advised me to contact my insurance company, which I purchased at Bob's Furniture. I called the company and they stated it's a manufacturer issue and to speak with Bob's. Furniture to resolve the issue.

We have purchased furniture from Bob's Discount Furniture over the past 7 years. We have used the no credit financing called Acceptance Now each time. We used this method 5 times. We would pay one loan off and finance another set of furniture when we needed it. This last time, we did as we always did and this was at the end of 2019. We made our payments but then the pandemic hit at the beginning of 2020.

I usually do not write reviews but for this purchase it was a must! It was the worse experience I have had in purchasing anything in my whole life. The initial purchase was good when I was in the store and was deciding on what to buy the sales associate was nice. But it was after I got the furniture that I realized I made a big mistake..SO where do I begin. I paid for white glove service where two or more people come to setup the furniture in your home; and that was when the problems began. They could not set up my bed for me because the foot board was "broken" (ended up being a lie) and I had to sleep on my floor for a week until someone else came out the following week with a new piece to fix it.

I had a pathetic experience with Bob's and I would never recommend it to anybody. They were trying to deliver the Broken or missing pieces. When we return the product, they are sending the same Bunk bed every time. This has happened 8 times.

My initial experience was great. Good prices, prompt and timely delivery and great delivery persons, who provided "white glove" service. However if you don't purchase the extended warranty, be forewarned. My Gracie loveseat split at the termination point of the base to the arm and it happened 3 days after the 1 year warranty expired. You would think after spending $4k+ on the initial purchase, someone would authorize replacement, but NOPE. Money down the drain on a coach that is 1 year old and requires full replacement. It's discount for a reason. Think twice before purchasing from them. This is not long-term wear furniture.

AVOID THIS PLACE..! I had a horrible experience. I ordered a dining set and the wrong one was delivered 3 times over a 7 month period of time.. The last arriving well after the time window I was given (845pm) ruining my entire day.. But the delivery team was finally able to make it work using returned table legs from a taller table.. After the 2nd attempted delivery I was told I would be reimbursed for missing multiple days of work so I could be there for the deliveries.. They offered a gift card and when I told them I wanted to just return the table they refused to return it for a refund.. I will never be back and will definitely never be recommending Bob's to anyone..! Steer clear..!

I purchased the mattress because I believed the commercial. That it would be similar to the Tempurpedic. The commercial grossly misrepresented the mattress. It is uncomfortably firm and too thick. Sheets don't fit, and it makes the bed too high. Had to wait two months for delivery. Basically, it was a bad experience. I do not recommend this mattress.

I have bought 2 couches from Bob's Discount Store over the last several years. Both times I purchased their Guardian Protection Plan and both times that I put in a claim, the claim was denied. I do not recommend anyone buying Bob's protection plan as you are wasting your money. I have a leather sectional and on 1 recliner the leather is "Peeling". I put in the claim only to be denied because it was not a "rip, cut or puncture". They consider that the peeling is normal wear and tear. Are you kidding me? Leather cracking, peeling and other normal wear and tear is not covered. Maybe I should have RIPPED the recliner instead. This is unacceptable and I will never purchase from Bob's Discount Stores again and surely never purchase a protection plan with Guardian Protection Products, Inc. as it is a waste of your money.

I’ve been extremely annoyed and frustrated with Bob’s! The delivery guys were great, however, I hate waiting longer than what I was told when I first purchased my living room set! I was told 2 months and only 4 pieces of my set was just delivered after 2 1/2 months! I’m still waiting on my other 2 pieces which they now have pushed back to 2 more months! Also I was supposed to get my 4 pieces delivered last week and they sent 2 right pieces and 2 wrong pieces so overall, I am not too happy with Bob’s! I understand the pandemic has pushed stuff back but not 5 months! And then every week they keep pushing my date back! Don’t think I will do business with them after this! If you want to wait 4 or 5 months for something you paid in full for then shop here.

We have been trying to get a refund for over a month. Every person that answers the phone has a different lie. "Check was mailed out", "We reimburse your credit card", "We will call you back", "Can’t find your refund in our computer". Anything to get you off the phone. Still No Refund!

On June 17th, 2021 I received delivery of my Bob's Artisan Sofa and Loveseat after patiently waiting since March 27, 2021. Both items Artisan Loveseat and Artisan Sofa, were delivered and immediately we noticed a smell. Delivery personal said it would dissipate. That day the smell got worse and worse. We tried airing out the couches by opening the windows. That night we left windows open in hopes of airing out the loveseat and sofa.

My name is Charles ** and I have an issue that needs to be resolved. I ordered furniture from your store in Carles Place, NY back in October of 2020. I received my son's bedroom set in January of 2021 and the item was broke. I called and reported the issue and someone came to my home to inspect it. I was told to come back in the store to get a replacement in February of 2021 which I did. The bedroom set I chose the sales person told me that it was cheaper than the broken bed so they gave me a $60 refund. I was told to expect delivery in April of 2021. I did not received the item by April so I decided to call and see what was going on.

When you think you buy any furniture please go somewhere else. Never think to buy something on this place, when we buy furniture here, they say we have a year warranty from factory, but we can extend the same warranty for 5 years, so we purchase the warranty but after 2 years we try to use it, but they decline the request, furniture on Bob's last only a year, please don't buy nothing here. This place is a junk furniture.

I ordered their Katie loveseat along with a sleeper sofa, chair and ottoman on January 5, 2021. The price was semi fair about 1700 for all three pieces after their delivery fee. I had looked in the store at this set and the sectional prior to my purchase. I received notice it would be delivered on January 26, 2021 but the loveseat was on back order. When they came I got my sofa and ottoman. Chair is not on the truck and nobody knows where it is. It is on the invoice they emailed me to be delivered with the sofa and ottoman. I ask they search the truck. They call their boss who screams it was loaded. Where is it. The ottoman is broken. The hinges are messed up. I tell the delivery guy.

I purchased a chair and within a few months it developed a bubble. It took two weeks for the technician to come out and repair. He spent one minute and said, "I cannot repair it, you will need a replacement." Called Bob's and replacement was not available. A credit was given and when I went to use it my second choice was not available, made a third choice and again it was not available.

So I brought three pieces of furniture here for my living room. The sales lady said when I was done paying for the furniture they would set up a date to deliver it when I needed. The lady in the office said no it would take about a month before getting my furniture. So they think it's ok to sit in a empty room for a month. They should have told me that when ordering and I would have went somewhere else. Very bad business and if you read the reviews they only have a few higher than one. And if you still don't believe believe me a man on Google wrote a really bad article about Discount Bob's. Check it out this is really bad business.