Bob's Discount Furniture Reviews

Bob's sent us out a used mattress after replacing the faulty one. Bed frame broke not even a month after getting it and is still broken. We have gone through 3 faulty mattress and are still waiting on our "new" one. We have filed a complaint with the BBB. We have followed up with customer service and managers. Please Do not buy from them!

Total junk for furniture!! 2 living room sets had to be returned within 3 months. Low quality furniture. Getting a refund is a giant headache. Stay far away from this place. Don't waste your money. Furniture is complete garbage!!

We bought the Goof Proof with a sofa at Bob's. After 3 years spring came off and they decline my claim. We have a lawyer working on the insurance term and my situation. We waiting green light then file a law suit to bob's and goof Proof.

Dining Table is 2 months old and has stains from glasses that will not come off! Worst piece of furniture I’ve ever purchased! I called and they recommended I call the extended warranty company but why when it’s still under warranty? All I am getting is the run around! Look elsewhere for your furniture,

I had been reviewing furniture on line for a couple of weeks and finally decided to make the hour and 1/2 drive to the Reynoldsburg store. I saw a sectional that I was interested in the outlet spot in the back. It was power everything but I wasn’t plugged in at first for us to test, a salesman walked up and said he would plug it in for us and upon doing so another couple walked up and was sitting on it and over took the salesman’s attention from us. The salesman at that point totally ignored us and was answering questions from the other people there after we were. He walked away with them and another sales person came up to me and asked if I need help.

ORDER FURNITURE ELSEWHERE!!!! I ordered a bed for my daughter over a month ago. The delivery team messed everything up. They were not at my house, left me a voicemail stating that they wanted me to confirm the address. Called back and confirmed address is exactly how my order has it. Then missed another call because I was on the phone with customer service, stating they were waiting outside my house for 15 minutes. They were not at my house ever, I was waiting on the front porch talking to the customer service team. How could they have been at my house when they apparently didn't even have my address correct apparently. I was provided with no remorse by all agents who just said, "Sorry you missed your delivery". WHAT A JOKE! No remorse or trying to make anything right on their end.

Horrible service. I contacted Bob's because the chair that I had. What's making a squeaky noise and it has some dirt stains on it? So they were gonna send a technician out to do a repair. But I canceled that appointment 2 days prior because I had to work. Today is Thursday. The technician shows up. I'm not home, so he hangs out in my driveway. For 3 hours when I finally was able to track down the number that he called me from for my cellphone I called him, he did not answer. And I asked him, is there a reason why he's been sitting at my house in my driveway?

I have read so many terrible reviews here that I almost gave up on purchasing my sofa from them. So I had to come back and say: I bought a sofa from the Shelby Township store, the salesperson, Kerry, was very nice and not pushy, the delivery happened exactly the day she said it would and the item came perfectly packed and no issues. For the quality I'll need to use more time to evaluate, but my first impression is pretty good, it's pretty and comfortable. Totally satisfied.

Horrible experience. Tried to sell me the wrong product. First was told it was in stock and after a credit check was told it was sold out and would be 2 months then was told just kidding would be here on the weekend. The weekend comes no phone call due to them writing down the wrong phone number. I contact them. Products still not there and have been given three days it may possibly show up. Just awful.

Bed Bug Alert! On 4-23-24 we purchase a bedroom suit, mattress and boxspring for a total of $5000.- with bedbugs! A couple of days after it was delivered we noticed ticks or so we thought. It was springtime and really didn't think much of it. Then my son developed a rash all over his body! We thought it was allergies. Finally, my husband started getting the rash all over his body! He woke up to bugs scurrying all about the bedroom. This all took place within 3 months.

I bought an adjustable bed from this store a few years ago and it has been okay so far. The delivery people left a lot to be desired, but the store apparently contracts the delivery out to third party delivery companies. So, I recently bought a recliner from Bob's online. It looked nice, and was reasonably priced so I placed the order. 8:30 that night I start getting phone calls from the store. The person barely spoke English and said he needed to confirm my information and then asked for my credit card number - which they already have. Turns out the call was really an attempt to upsell and get me to buy the extended warranty. I got delivery of the chair last week, and what a disappointment. Part of the problem is I really should not have bought this online - or I should have read the reviews. I'm elderly and disabled and the chair is very difficult for me to use.

I ordered a chair for my spare bedroom. In the showroom the chair looked much lighter and would look great. Trying to lighten up room with warm colors. I called customer service as I wanted to exchange for different color or different chair entirely. Representative informed me that they do not allow exchanges unless piece is damaged. I have purchased pieces in past with no issues. In the future will shop elsewhere

Can't help but notice that you can't post or leave reviews on Bob's Facebook page. Maybe because they immediately charge your credit card, set up a future delivery date, and then text you a few days before scheduled delivery and say oops something went wrong...now you have to go without any furniture for another 6-7 weeks! Then when you tell them forget it, they tell you that even though they immediately charged your credit card, it will be 8-10 business days before they reverse the charge!

I bought a couch and loveseat with electric footrests. The electronics are pure junk and keep breaking on me. Replaced the electronics in December - already broken. This was at least the third time. DO NOT BUY THIS FURNITURE.

Stay away from Bob's at all costs!!! The carrier they hire sends subcontractors who will damage your home. Then when you try to make a claim they jerk you around for weeks till they deny your claim. They're rude and obnoxious too.

Stay very far away!! Sales people tell you one thing and customer service tells you something totally different. When you call customer service you are expected to get customer service! They tell us if we have issues we need to drive to the store (which is over 1 hr away) to take it up with the store. We bought over $5000 in furniture and paid for the white glove delivery service. That service included all the furniture set up and garbage taken out. It was around $400.00. Not all the furniture was going to be delivered at the same time because it wasn't available. We specifically asked if we would be charged extra for delivery and we were told NO!!!

They bait you, promise you the world, then don’t produce. Delay after delay after delay! And then don’t offer incentives for being late, or out of stock, or losing the product, or lying and saying it’s in stock at purchase time. This has been the worst transactional experience ever. Makes me sad I walked in at all.

If I didn't have to check 1 star I wouldn't.... This review includes their Warranty affiliate named Guardian Protection Products. Both of them SUCK. Sales expressed buying warranty for just in case thing....OK... so now that the sofa has broken completely underneath Bob's and Guardian Protection want NOTHING TO DO WITH YOU ANYMORE. They already have your $$$ so too bad for you... I wouldn't buy a shoelace from Bob's.... STAY AWAY.

I walked into my brand new apartment with no furniture so I decided to go to Bob's Furniture on 116th in Harlem New York. David, the salesman was awesome with me. We were looking at living room sets, bedroom and kitchen stuff for 3-4 hours a little between 9 & 10 thousand dollars later, everything was set to go. Until the movers scratch my brand new shalak floor I Which I paid to have that done. They also scuff my wall with the t.V furniture. They delivered destroyed and damaged furniture to my apartment which they refused to take back. I had to complain to David the sales rep and bob's customer service center.

This furniture place is absolutely a joke. Idiots work on the floor. More idiots bigger idiots work in the offices and even bigger idiots deliver for the rest of the idiots at Bob’s Furniture. People listen to me don’t shop at this store. Absolutely the worst junk that will ever come out of China. This furniture store will sell you.

Do not do business with them, you’ll wait forever for the delivery day and then Customer Service will be rude, they will hung up at you and laugh at you to tell you that there is no delivery scheduled for you. If you want a refund the answer is, you need to get your delivery first then we can discuss the refund, if you ask for a supervisor the wait time is 30 minutes but they will hung up at you way before 5 minutes, the same agent will call back asking why you called then try to start again the conversation and hung up again when they lie saying they will transfer to a supervisor.

My husband and I are fans of Bob’s Discount Furniture! This time we bought 2 counter stools. The associate, Ozzy, was friendly and helpful. He respected our choice and made the purchase process easy! On the day of delivery Ivan and his associate delivered our stools, put everything together, removed packing materials and were very efficient! We would recommend Bob’s to prospective buyers!! (Bob’s on Jonestown Rd. Harrisburg, PA)

I wish 0 stars were allowed as a rating. While my experience in the store was decent (friendly and not too pushy) the delivery process has been a nightmare. One random cancel in the middle of the night and then a reschedule that never showed up on the delivery date. Customer service was unhelpful, disorganized and continued to pass the call to the next person without any real resolution often blaming the other guy. I can't tell you how many different stories I heard. When a supervisor could be reached even she was unhelpful and promised something she couldn't deliver. Instead, I was forced to wait two more weeks or cancel and take my business elsewhere.

I tried Bob's Furniture for the first time and ordered the three seater sofa and coffee tables from them. The labour which came with the delivery they were so terrible. They didn't even tried to fit that sofa from downstairs to the second floor and after assembling coffee tables top glass was moving so easy anybody can be injured while cleaning it. I told one of the guy that this stuff is moving. He said, "Oh okay let me come back," and they departed from the spot right away. This is not the experience I want to have with them and I will never ever recommend anyone to buy stuff from bob's furniture

Do NOT I repeat DO NOT shop but anything from Bob's Furniture...They make it all sound real good but as soon as their cheap furniture breaks they do NOT stand by it and you are out your $$$. I am reporting them to the BBB. Terrible customer service. The warranty claims Guardian Company is rude and awful to the Customers.. STAY away, you have been warned.

I purchased a desk and chair (online). First: They were left on the sidewalk in front of my house. I have a sign posted on my door that requests that all packages be delivered at the back door. Second: when I opened the box containing the chair, it was not the chair that I ordered. I tried contacting customer care. They said that they would call me back. Never happened. I then went to the Hyannis store and spoke to a gentleman there. He said that he would have someone call me. Never happened. I then went to the Dartmouth Store. Again they said they would have someone call me. Never happened.

I wish I could give this place a below zero rating. The furniture is poorly made and you get a warranty that covers nothing so that's pointless then No one tries to help you even though they sold you a faulty couch and now after ONLY 3 YEARS you are set out to buy another couch because your couch completely broke and they will not repair it even though the couch was taken care of and it broke to no fault of your own. They take your money, make you think you have a warranty to fix damages then when you need to use your warranty they change words to better help them and screw you over. Please stay away from this store and go spend your money on a place that upholds their warranty policy and where your furniture won't break after only 3 years.

I purchased a sofa section and the employee tell me to get a insurance, and I got a one for 5 years, never send a complaint until my recliner got damage, they send someone to see and the only thing he said was that he unplug my sofa, and left, now they don't answer my call or don't paid attention to the claim online, I am very disappointed with this. Now my sofa don't work and I have the total section that I have to throw away. If you gonna buy one of the section sofa don't buy a insurance because is a scam. They don't do anything to fix any problem, when you call Bob's they tell you to call another company that take care the insurance problem but they don't do anything, I even close the credit card from them so that way I will not buy nothing from them,

STAY AWAY!.. I placed an order online, BOB purposely designed their site to not allow order cancellation. So I called in the day after when they are in, they say woopsie, we already shipped it out (no order still shows processing)… So now you Mr. end consumer, you pay for shipping label to return it. BOB knows the shipping will cost more than the items worth, and you as end consumer will not send it back because of shipping cost … so you are locked in. This is exactly when you need regulation, to prevent scammers like Bob’s Furnisher.

Wooden leg on couch collapsed within 2 years of purchase. Goof proof protection will not cover as Guardian suggests it is normal wear and tear. Don't buy from this store and don't buy this plan if you do. It's a waste of money. Guardian will find every reason to deny your claim.

I bought a reclining couch. Within 4 months the cushions were flattening out and wrinkled. The seat cushion was pulling to the right after using the reclining position leaving a large gap between the arm and the cushion. They sent out a person to look at it. He said it wasn't a manufacturer defect so there is nothing I can do. I was told it was normal wear and tear. Normal wear and tear after only 4 months? I'm a senior citizen, live alone with no pets or kids! I put in a complaint with the BBB. This place is a scam and doesn't stand behind their product. Stay away from Bob's!

Stay away from this store! Our salesman (Hank) showed us a bed and mattress, which we ordered and paid for. 5 weeks later the wrong bed is delivered. Bob's tells us we can get the bed we want for $300 more! BAIT AND SWITCH! The manager, Waverly, offered some convoluted math to tell us they'll credit us and ship the bed we want for only $233 more this time, claiming he's eating $1100 LOL! I refused and requested a full refund. Bed has been returned, but credit has STILL NOT been made to my credit card account. Go ANYWHERE else bot Bob's in Norwalk!!!

My lovely salesperson was Trish at the Latham store. As we approached the doors she was making her way towards us. I had a bad experience at a different furniture store & was looking for more friendly communication. Trish was amazing. My couch is amazing. It was fast, and the guys setting it up were also fast & efficient. Highly recommend Bob's & will be purchasing my future furniture from them. Thank you!!!!

Don't buy their extended warranty contracts. After a year of operation my electrical recliner was stuck open. I opened a service ticket that took almost a month for someone to come out to look at recliner. After testing the recliner's operation, he determined the issue was not the motor, the switch on side of recliner was bad. Except, the $250 extended warranty I purchased did not cover the $7 switch (Amazon price). He left my house with the recliner still broken. The contract flyer Bob's salesman gave me makes no mention of switch not being covered. It mentions it covers the breakdown or breakage of motor and upholstery mishaps. I opened a complaint with BBB.

Stay away from this place.. Bob's has predatory lenders if you don’t quite qualify for their credit or have enough cash to buy it out right So the sales people don’t wanna lose a sale so they direct you to another lenders that’s in the store and they’re predatory And Bob’s headquarters, their corporate office say they cannot do anything about it. Yes, they can. They can get their predatory lenders out of their stores. They can have their sales people stop directing the customers to the back of the store where they are. They are very misleading And predatory lenders.

I purchased a marble dining table from Bob's approximately 2 months ago. The marble was never sealed and now has a large stain and several smaller ones due to absorption - marble is very porous and absorbent, and should be sealed before use. I called Bob's and was told by a representative that there was nothing that could be done, because the stain was not a manufacturer error. I disagree, since the failure to seal the stone and failure to inform me that the stone had not been sealed led to the stain. Bob's refused to offer any support or options.

I’d give them 0 stars if I could, they don’t even deserve a 1star…I purchased furniture from the Union NJ location and I dealt with Carlos the sales rep… Carlos is a liar and scumbag and management is no better… I would not recommend them to no one.

I made a purchase in Warwick, RI in April of 2024 for 2 living room end tables. I can honestly say I feel as though I was scammed. I did purchase the goof proof ins which is also another scam. I am still in the process of trying to resolve this situation. My tables were delivered and were damaged. They arranged to have a second set delivered to replace them. They were in worse shape than the first ones. Then they sent a tech to repair them and he informed me that they could not be repaired. These tables are 2 weeks old and I am already having all this trouble. I have placed several phone calls to the manager and he has not returned any of them. I did not go to a scratch and dent sale. I either want my money back or tables that are not damaged. Unfortunately I cannot recommend Bob's to anyone. I would advise them to stay away.

Purchased sectional and GoofProof 2 yrs ago. Good Proof denied claim stating “DOES NOT COVER DAMAGES THAT ARE A RESULT OF NORMAL, EVERYDAY USE OF THE FURNITURE”. The paper we received at the time of purchase states breakage of frames, springs etc. IS covered. FRAME SHOULD NOT BREAK AFTER 2 years. Denial is final per email I received. The frame broke. We paid for protection and nothing. Very disappointed.

Ordered sectional couch and ottoman. They texted me up to the morning of delivery that it was being delivered between 1:30 - 4:30. I already threw out my old couch. They called me at 11:00 to say the couch is not available and can not be delivered for another week. What kind of business is this? They knew but are scammers.

Very disappointed with this Furniture company and how they dupe people into purchasing from them. The goofproof protection is not better. The sales associates are most likely to get paid on commission but they are only doing as they are told by management. So you can't blame them. But the owner needs to be SUED FOR FALSE ADVERTISEMENT. I recommend that you go to another furniture store for furniture. BOB Fuinture is a ripp off. The furniture My purchase is on its way to the trash. I have the right mind to take this trash and sit in front their door. IF ANYONE KNOWS HOW TO FILE A CLASS ACTION SUIT REACH OUT.

Bought cat napper recliner in 2020. Love it. In 2023 screws came loose in mechanism. Man came tighten it all up. They said I had to pay another $70 to extend warranty till 2028. So I did. At the beginning of 2024 I heard it snap twice in the mechanism. So man came out fix or look at it. Had no clue what was wrong. Had to tell him. He was not very professional, acted very rude, and acted like he didn't want to be here. Didn't have any tools, not even a flashlight to look at it. Use his flashlight on his phone. Got done told me it was bent. I said yes it is also broke because I heard it snap. He said and I quote "I DONT DOUBT IT."

I bought a sofa couch not even a year ago. And both arm rest are cracked. I have a technician come to my home twice. And they would not replace the couch. They said it not a manufacturer default. How can the arms be cracked. I'm not even 5 foot weight about 110. So you're telling me to eat it. I WILL NEVER EVER BUY FROM BOB'S! NOT WORTH IT! BUNCH OF CRIMINALS!

Went on Bob's Furniture website to order a bed. When I ordered it I assumed I was getting my bed on Sunday 3 days after the order. Then they texted me that it would be coming, long story short it didn't so I scheduled on their automated site to come in Tuesday. Long story short, they didn't have the bed so the bed and mattress came in 11 days after I ordered it. Had I know I would of never ordered it. Paid for white glove service so I had the time to take my old bed and take it apart. I paid 170 dollars and the guy shows up and refused to throw my old bedpost out, Bob's only takes the mattress.

Bob Discount Furniture's quality is so poor. The Goof Proof protection they sell is a total scam. They close the reject the claims and reject it without any justifications. Their customer services is very unprofessional and rude.

BDF deserve a -872 star rating. I was scammed. I complained the very first day in 2015, and still fighting them. I bought the extra warranty - 5years - and they blew me off the entire 5 years despite proof of their fraud (messages/email/calls etc.) Since 12-2015 they still refuse to do anything. I can clearly show when I started to complain about this garbage, and I won't let it rest until I get my $$ back. Theft by deception/fraud. Furniture on the side of the road looks better than what we got Brand New. They should be in jail for theft. Maybe a Social Media Blast with screenshots from 2015 is in order or a call to a local News Station. I have the proof, they have the lies. Someone will call me back my **. CEO should be ashamed of himself.

I do not recommend Bob's Furniture store. I had the worst customer service and delivery experience ever. I purchase a living room set spent $5,000. The delivery service was horrible. I was getting rescheduled Time After Time and getting my furniture piece by piece. 3 months went by and I'm still missing some pieces. I called the store I called corporate and all I received was I'm sorry I understand. If my furniture would come as fast as the bill I wouldn't be writing this review. Do not shop there.

I purchased a marble top kitchen set, had to switch out twice because the marble top continue to form a discoloration on the table top each time. Went into the store to show photo. Each time sales people acted as though they didn't care. One salesman l won't mention his name said to me, "You get what you pay for." SO after looking at reviews they already know that it is not quality furniture. You're taking customers money and selling defective items. You should be ashamed. I will never stop telling people about your store my family and friend how we have treated. Something has to be done.

These people are scammers, they sell trash. I bought a bedroom set every time they bought it it was broken. Now they said they don't make anymore and I have to deal with trash, I have at home. I spoke to a very nasty supervisor and told me he will take and give me my money back. I ask I need first my money to get my new bed and he say that's not his problem if I sleep on the floor, I bought a tv stand separate and they return me 300 hundred and they say that's enough.

Please stay away from Bob's. Ordered patio furniture. It came and was nowhere near what we experienced at the store. We got them, set them up, very uncomfortable and manufacturing defects all over all 3 pieces and storage side table doesn’t even glide. Called and they sent a tech out to examine it. He saw all the flaws, documented everything and when he left he lied to the customer service rep and said there’s absolutely nothing wrong with the furniture. They are crooks. Stay away please!!!! They sell cheap trash and don’t want to take responsibility to refund. If I could give 0 starts I would. DO NOT BUY from them.

Save yourself the stress and spend a little bit more money at another store. Things break and fall apart easily here. I put 2 goof-proof claims in. Both issues fall under their warranty. One claim, which was my table that was not even 2 yrs old, took a year to get an answer. The table had water stains which is covered under that warranty. Bob's gave me 2 options. I could either accept 60 dollars cash from them or a 200-dollar store credit. I'd rather have that table fixed or replaced.

My review is for Bob's Discount Furniture. I purchased over 11,000,00$ of furniture with them in late 2022 and purchased the furniture insurance plan. After less than 6 months the couch started peeling. Bob's gave me $1,200.00 because they could not replace the couch. The couch came with a love seat and recliner so I was stuck with a damaged couch. Total mess. Sales guy told me 100% coverage on all items from Guardian Protection. Just total lies. I will never purchase anything from Bob's again. Disgusting company.

It's been 1 and a half year I bought these furniture and you can see what happened. After 6 month of buying this was my couch condition, when I call them to fix it or do something about it they say they can do nothing about it, I have to call the insurance company. When I finally call the insurance company they say they had do nothing about it, they only can help with the accidental damage. This is the name of the insurance company "Guardian PROTECTION PRODUCTS, INC". If this condition happened with my one furniture, probably I wouldn’t come to comment. I’m really heartbroken I spent so much money on these furniture, all of my money is wasted!

We purchased a recliner couch from Bob's and paid for delivery/installation. Within 3 months the couch was lopsided due to not being put together on the brackets properly. We had goof proof and with poor judgement we decided to take the voucher towards a new couch. We picked a sectional this time. Within FIVE DAYS of having the new couch the arm collapsed into itself and the hinges connecting the 2 piece completely broke off. After fighting with customer service for days they finally agreed to replace the couch. The day of delivery it was raining, the couch was opened and left in the rain while the movers removed the old couch. It’s been an awful experience. We learned our lesson and will NEVER purchase furniture from Bob's again.

My recent experience with Bob's Furniture in Falls Church left me utterly disappointed and frustrated. What initially seemed like a promising furniture purchase turned into a nightmare due to deceitful delivery charges. Upon selecting a bed, I was shocked to discover upon checkout that the delivery fee was significantly higher than expected. To make matters worse, the salesperson failed to disclose this charge during the transaction. When I raised my concerns with the manager, I was met with indifference and a refusal to rectify the situation.

Purchased a mattress with the understanding that the old mattress would be removed as part of the $150.00 service charge. When they delivered the new mattress (piece of junk for the $900) they would not take the old one saying it wasn't clean(?). OF course not you idiots it's 23 years old! Nothing was said during the sales pitch about how 'clean' a mattress was to be before removal. Also, try sending delivery folks that speak English because I could not understand a word they said. I had to call customer service to translate. Will never buy anything from Bob's Discount again. Old adage is still true today - 'You get what you pay for'.

My wife and I purchased this Bunk Bed at My Bob's, and they initially sent the wrong color. After sending the correct color, essential parts of the ladder were missing. I explained that, due to having young children, I preferred they leave the assembled portion and take back the incomplete parts to avoid endangering my children's safety. I contacted customer service, and they assured me the incomplete parts would be picked up. However, the driver left without retrieving the items, and never returned. I spoke with a manager named Gabriella, who promised they would collect the loose parts to send a complete set in another delivery, but they failed to follow through. They showed no concern if a piece of wood fell on my children or if they were injured by loose parts. Paying $250 for delivery and assembly is not justified when the job is not completed correctly, and customer safety is disregarded. I do not recommend making a purchase from there.

I was disappointed to learn that the chair will not be honor for repair/replacement. When I went online (Consumer Affairs) to see how Bob’s Discount Furniture is rated, l discovers from 2,074 reviews the rating is 1.4/5. Now I know when I tried to refer others to Bob’s Discount Furniture, they refused to patronize the business. Denying this request for repair/replacement is the same menu with a different waiter. I, too, become a statistic of the 1.4/5 reviews. The new number is 1.3/5 2,075. I will no longer patronize Bob’s Discount Furniture and will encourage others to stay away as well. The ratings speak for itself. Buyer BEWARE!

I went to Bob's for a new bed. Salesman didn't know the product. Next day another salesman. Two people, two different stories. I live far away, no stores near me. I paid $500 to have it delivered. Delivery people didn't speak English. A week later, I had a service call. Neither spoke English again. I complained to the store, I was met with NO help. Worst place to buy from.

We bought a sofa a bit over a year ago. A Virgo Brown sofa. Our puppy ate one of the back cushions. I called to see if I could buy a replacement cushion. Not asking for it free. Was willing to pay for it. They would gladly take my money and order it. The wait time to get it was over six months. They still have this sofa in stock for immediate delivery, but I have to wait over six months to get one cushion. They did not care and said, "Wait or go without the cushion. That's just how long it takes" they said. I will not be purchasing anything else from them.

In 2021 I bought a Viking Sofa from Bob's in Scarborough, Maine. The sofa lasted 6 months before the center console USB charging station stopped working altogether as well as the foot rest recliner mechanisms and the foam on part of it flattened and got sucked into the sofa from lack of staples. I had purchased Goof Proof and I filed a claim.

Bob's furniture won't last long and will always break down due to the workmanship of the product. Don't buy. The scammer Guardian protection is a waste of money. I spent over 4k and was calling for repair or replacement in less than 3 months. Still have problems with the furniture and the insurance for repair. Before buying Bob's, you better off paying Dania or better furniture companies. Bob's furniture is in the same group as Big Lots, Value City, Ashley and others that don't make furniture to last more than a year. Avoid Bob's and avoid Guardian Protection on furniture.

I’m really starting to hate Bob. Bought a bed 2 years ago, side rail broke, coincidentally the bed is now DISCONTINUED so I can’t get parts NOR are they able to work with me on buying a new bed. I’m basically stuck with this until I buy something else. They don’t back their products up. I’ve purchased MANY things from them and always had an issue that was NEVER addressed. That whole Goofy Doofy protection is a HUGE waste of money also. None of it is of any use when they “discontinue” their items. I’m super pissed off at the fact that I kept going back to them. I feel like a battered wife. Lol.

I purchased sofas in 2018. Motor loss started after 2 years with expensive repairs not covered under warranty. After 5 years the sofas are unbearable. Feels like wood digging into back. Today parts of sofa can’t even be used.

Was told by multiple people several times that my Fortiva account was 0% interest and NO PAYMENTS were due for one year. Totally lied to now after going through a divorce and losing everything I am getting calls for payments just 6 weeks after I bought the couch. I needed a lot more in the future and this dishonest company will never get my business nor anyone I know. Liars!!!

"OH MY BOB!" Shoddy box spring and horrible customer service. We spent almost $1200. (plus a healthy tip*) for a memory foam mattress and box spring for our spare bedroom. (*The sales person told us, 'Don't forget to take care of the delivery drivers'.) A board in the box spring broke or arrived broken with a protruding nail. Our household consists of two adults each well under 170 pounds, no kids, Fewer than 2 (thin) guests per year. Because the bed wasn't used often or the defect noticed until after the 1 year warranty, Bob's customer service had me jump through hoops and send photos when they already knew that they were going to say, 'tough luck'. We went to Bob's because we had wanted to shop locally, but have since had MUCH better luck with a mattress-in-a-box purchased online for a fourth the price.

I have had these couches for less than one year and they look like they're 40 years old. The material is all matted and the animal hair sticks inside of it like you would not believe. The armrest are made of cardboard which breaks if you put your elbow on it too hard. I paid over $5,000 for these two couches among a few other things. The tables as soon as they got to drop of water on them they blistered up like particle board. I refuse to make any more payments on this furniture. And that will never shop here again.

We bought a couch and oversized chair. Within a very short period the armrests of the couch literally collapsed with NO ABUSE. We can't their source for repair and we're refused. Won't shop there again.

We have a "leather" couch that is literally peeling away the surface color. We paid a lot of money for the extended warranty. They refused to honor it because the problem was not due to accidental damage. The problem is the furniture is such poor quality. All we ever do is sit on it, and the material is just falling apart. Bob's extended warranty is useless. We were promised that the warranty would cover everything, as it should.

I purchased their Goof Proof coverage when purchasing my furniture. I have had 2 issues since purchasing our couch and love seat both of which have been denied after long drawn out process. DO NOT PURCHASE THIS PRODUCT!

We purchased a living room set less than two months ago. Two of the pieces had some discoloration on them and Bob’s agreed that they needed to be replaced. But since our purchase Bob’s discontinued selling the items and will only offer us store credit. We don’t like any of their other furniture but since they won’t do any refunds on items we are now stuck with manufactured damaged furniture.

Bought furniture back in November 2023 still cannot get delivery, paid in full! Delivery service is subpar at best, customer service always has excuses. Here we are January of 2024 still don't have our furniture, chatted online several times given confirmation yet still inadequate service and delivery, chat again, delayed delivery. Drivers gave my wife an attitude about removal, which we have in writing. I can't express the neglect of the operations from sales, to customer service to the subpar delivery operation.

Furniture is garbage. Sectional sofa did not last a year. Ended up with tears in the stitching causing the foam stuffing to come out. Don't throw your money to this place. Reported issue to store I purchased sofa and could do nothing to help resolve.

I ordered just a bed frame and mattresses on November 4 2023. I was told it would be available Dec 16th. When the delivery came at 8:45 at night, they only had the mattresses. No frames. I asked them to take it back and deliver the bed frame and mattresses together. I was told it would be available January 5. Now I’m told it will be here January 16 and no one knows if the manufacturer is still even making the bed. Rotten customer service. No compensation for waiting for a bed for 2 1/2 months. If bed not available on Jan. 16th will cancel my order. False advertisement is my key with them. Their furniture is not available as soon as they say it is. No one has any idea where to go to see if the furniture is available.

I purchased over $3,000 in furniture from Bobs in the last couple of years. I recently purchased a leather loveseat and paid extra for the Goof Proof coverage. I noticed a stain and reported it. Then the run around began. Their emails have obscure headings. You cannot tell that it is coming from Bob's. It almost looks like spam. They said they did not have the pictures they needed (I sent pictures with my claim). I resent the pictures with others. Then they said the second set of pictures came too late and closed the claim.

12 days since my order. No one knows what the hell is going on! I have called several times to ask information on my delivery... I am getting answers that don't make sense! They are saying that it is not them. It is the third party store.

Ordered, mattress set & bedframe online from Bob's. Mattress Box Spring delivered 11/5. No bed frame. I had ordered white glove service to have it assembled with delivery. Multiple phone calls to CS, informed bed frame being shipped separately. Cancelled white glove service and bed frame as needed it then. Bed frame delivered 2 weeks later. Had to return to Bob's via Fed Ex. Confirmed it was received. 11/27 Julie said my card had been credited. It wasn't. 12/1 Tammy (who's calling is NOT CS) told me my card would be credited in 3-5 bus. days. It wasn't. Just spoke to CS and they told me they would have to refer to specialty team & will take 2 business days. Likely Tammy's Web Order CS. Over a month and the nightmare still ongoing. 1st and last order from Bob's. The time spent trying to solve likely cost more than bed frame. Total disaster of a business. Save yourself time and $$ and shop elsewhere.

No hello, no can I help you. We may have looked like we had no money, however, we had thousands to spend. We were looking for a mattress and sofa. Thanks for being rude, Best Furniture Outlet in the Lansing Mall took really good care of us. I've bought most of my furniture from Bob's. Never again will I walk into your store and also everyone I know.

We bought a couch that turned out to be too big for our living room so we exchanged it for a smaller one which was $400 cheaper than the first but by the time they got through with their add on expenses we ended up paying the same. Don't shop there as they will screw you one way or the other. Look at all the recent reviews here which are all one stars.

My experience was bad. The salesperson lied to us about a 3 day return policy then when I tried to return they wouldn’t take it back. I wouldn’t recommend purchasing anything from these liars. Thanks. Rose

I don’t even know where to begin. We’ve experienced such frustration with our recent purchase and especially the delivery from Bob’s Discount Furniture. Early October we purchased a 5 piece sectional sofa which included one armless recliner chair. The original delivery did not include the armless, so the piece was taken back in exchange for the correct one to be delivered.

Worst purchasing experience of my life and I'm 68. The People at the store are GREAT but the management is Corrupt. It's. Ponzi scheme. They have held our money for 3 months and no delivery. This place needs to be shut down. I would rather have FREDDY in my dreams than even think about CORRUPT Bob's furniture. STAY AWAY unless you enjoy abuse.

TLDR: Bob's Discount Furniture is a shady business with horrific customer service and delivery systems. Stay away.

Very Disappointing. Just a money grab. They will work hard not to pay. The salesman will tell you they cover almost everything. Truth be told, they rarely cover anything. Don't ever buy the "goof proof", and be aware...all of the furniture is low end junk. It is cheap, but maybe OK if you are looking for cheap stuff that won't last.

Very poor customer service. The store manager and customer service do not even return your calls. I purchased a desk and chair with delivery and white glove service from Bob's Discount Furniture on 9/10/23. They were supposed to deliver the desk and chair to my home and put the furniture together for $40 white glove service and $70 delivery. 1st attempt they only delivered the chair (which had 3 parts to be assembled), the desk was out of stock. 2nd attempt the desk was brought to my home, unpacked and they found out that they had no hardware to assemble the desk with. Twice I had made arrangements to be home for the delivery window time frames and I was totally disappointed with the service so I cancelled the desk. They promised to deliver the items and assemble them together, and that did not happen.

This is a joke of a company. I wasted my whole day waiting around for my bed to be delivered and nobody came. Instead they sent the bed the day before. No communication between team members, the warehouse, or ME the CUSTOMER. Nobody called me to let me know that the bed indeed won’t be delivered today. I had to call them to ask where my delivery was. I’ve spoke to four customer representatives and 2 associates to try to get my bed delivered today despite the huge inconvenience. I took the whole day off of work and was watching from my bedroom the entire day. I will never order from this company ever again. A waste of money, time, resources and energy. Lack of accommodation/responsibility on your behalf as well.

I purchased a sofa and an ottoman in October 2023 and the delivery company that they hired were too lazy to try and even get it through the door. They had the nerve to ask me if I had anyone to help get the furniture in the house. I paid for the furniture to be delivered. Not half in and half out. I called the customer care and was told the delivery company would try again to get the furniture in. Well, they came back only to pick up the furniture and told me that the furniture will not fit. I had to go into the store to get a refund on furniture I didn't have. The manager said, "That should have been done by the customer care team" and I said, "Clearly it wasn't."

I cannot emphasize enough just how horrendous my experience with Bob’s Furniture has been. It’s a nightmare that I wouldn’t wish upon my worst enemy. I ordered a sectional from Bob’s after trying it out in-store and falling in love with its comfort. Little did I know, this would be the beginning of my worst furniture ordeal.

I ordered a couch in mid August from the retail store and when I purchased it, they said it was in stock. Coming to find out, it was not and it delayed shipment for several weeks. When I got the couch, the pull out portion was defective and the stuffing in the couch was uneven and hard to sit on. So, I exchanged it for another long length couch. The company said they would have their warehouse check for defects prior to delivery. Well, it was delivered and it was defective so, they did not install the couch. I then spoke to the Manager at the local store and he said he would exchanged it again.

I paid over $5K for a set of twin adjustable beds less than 5 years ago. The remote died and they no longer offer a replacement! To make matters worse, the bed frame weighs a ton and if I had known it would never "adjust" again, I would have taken it to the trash heap. Bob's customer service was of ZERO help and took over 55 minutes for them to tell me the remote was obsolete. Bye bye Bob's!

I wanted to inform the public to be very careful when buying furniture from Bob's Discount Furniture. The specific location that I purchased my furniture from was from the Schaumburg IL location. So I purchased the 7 piece sectional from Bob's almost 2 years ago. So the sales rep really pushed purchasing the warranty since it did have 2 recliners and a usb port. We were informed that all electrical components would be covered through the warranty if we decided to purchase it. So I paid almost $900 to have my sectional covered for the next 5 years.

We bought the GOOF PROOF insurance thinking it would be a good idea…. until we needed to file a claim. After talking to their rude and condescending contracted insurance provider and providing them with documentation and photos we were flat out denied. I have provided photos. You make a determination.

I received a sideboard for my dining room but when I examined it there were gouges in the wood. I called customer service and was happy that they arranged an exchange for a new one. When the truck arrived for the exchange he noted that the “new” one had even worse gouges. He contacted customer service and they said this was supposed to be the finish. Clearly these were scrape marks, you can feel the indentations. Nothing in the product’s description says the wood is distressed. I explained that this was clearly not the finish depicted on their website and I was willing to keep it but felt I should receive some discount. He said, "Too bad that you already receive a discount just by shopping with Bob’s." I will never purchase anything from them again and I would caution anyone from doing business with a company that sells such defective products.

First issue was the assembly of the bed by the delivery person. They stripped all screws which will make it a nightmare when we decide to move and disassemble the bed. Biggest issue I had was the protection plan they sell you, the “Goof Proof” plan. The salesman sells this plan assuring any breaks, damage, water damage etc is covered and will be replaced or fixed. Almost 2 years of having this furniture set there was some water damage on one of the dressers. I contact this Goof Proof protection plan (run by Guardian). They closed my case telling me that water damage is not covered (as it was sold to me I was told any damage was covered including water).

Updated on 08/28/2023: These furniture should never be sold in ANY store. This is a rip off. My mom went to Bob's a year and a half ago and made 3 purchases. This is really frightening that stores in this country sell these kind of furniture. They sent someone to our home Saturday 26th, 2023. He says that they aren't responsible for it.

I have good experience in this branch, but I had horrible experience on the online order of Bob's discounted furniture -- this is honestly the worst online purchase experience I ever had with any seller. It wasted me so much time but it is the seller's fault -- they did not ship the product at first, then when we want to return it because it does not ship, they give us a hard time returning it.

I ordered my mattress over the phone and was told I would get white glove delivery where the drivers would take my old mattress. Unfortunately the rep left out the fact the mattress has to be covered in plastic. I asked for my money back, I just wanted a complete refund seeing as I was inconvenienced and now I have to figure out how to get a huge mattress off the second floor and because the rep was very condescending. The rep said no refunds because I accepted the delivery! Never doing business with Bob's again!

We bought a Pecan desk a few weeks back. When it was in the display there were some damages, such as scraped marks and some holes. We were told that when we buy the product we will be given a table without the aforementioned damages. But we were given the same desk. We requested them to exchange the desk. The exchange was a far worst and we kept the first one and didn’t exchange. Afterwards, we requested someone to come and close the holes and uncover the damages. The person who came to do that refused to do any covering and said that it’s purposely done as when manufacturing and he can’t do anything about it and went away. So sad.

Bob's Furniture will not honor the warranty (Groof Proof) I purchased. Chest has a stain on it. Warranty covers stains. Made claim. Refused it, due to the stain is not from a drink. A second claim, couple years later, warranty still valid. Two knobs on footboard of bed chipped and top came off. Made claim. Refused to replace, because warranty does not cover hardware. (Are you kidding me! You can't have Furniture without hardware!) I was convinced to purchase this warranty on integrity. This is crap! They will find any loophole to not cover. I will never purchase anything ever there and will make sure people know to beware of fraudulence.

I was supposed to get a 5x10 area rugs and a dining room set delivered on July 15. I even got a picture of everything included in my delivery. On July 15 my rug was not on the truck. My delivery drivers could not speak or understand English, so I spent 2 hours on the phone with 3 different individuals who all told me different things. I finally went to the store that I purchased the items from to see if I could get my rugs from them. They told me they could not do that. I witnessed a salesperson take a rug down from the clips, roll it up and out the door went the rug with the customers. That was lie #2. It took 2 weeks for Bob's to fix their error and send me my rug. My furniture was already delivered then. Now I have to dismantle my sectional to lay my rug. I am fuming and will never use Bob's again. Pitiful service all around.

Greeted friendly upon arrival. Salesperson was very knowledgeable and very helpful. I am editing this review and lowering to 2 stars since my last review. I was told my delivery was scheduled for 1 week then I get notice that delivery is delayed with no new date. After several phone calls I became aware that delivery is scheduled but there is no warehouse and Bob's buys directly from the supplier and it is up to the supplier when your delivery will arrive. They use the excuse that the item in the warehouse was damaged, sure it was!!! There was no item! I cancelled my order and went elsewhere and received my recliner within 2 days. Beware of Bob's Furniture "bait and switch" routine regarding delivery. They do display nice furniture and the sales people are very nice, but only do what they are told and that is to look you in the eye and lie about delivery. I gave 1 star for the salesperson who helped me otherwise they would not get any.

Bob’s & their goof-proof plan, Guardian is a joke. 1st set of furniture had to be replaced because the part was discontinued as well as the lights were a safety hazard electrical problems. At this point we were given our money back actually I should say a voucher for in store. I went against my better judgment and bought another set. It was delivered on Wednesday May 17, 2023 & as the guys are bringing it in and setting it up the living room furniture which is a recliner set you could see it was uneven. I wanted to make sure it was a furniture issue & not just off a bit because it was put together wrong. So we plugged it in & laid the recliner back & put back into beginning position. In doing this it showed that the furniture was put together correctly & the frame was bent.

I have to say my experience with Bob's was a good one. The goof proof insurance on the other hand is a rip off. My chaise couch has a broken piece of wood underneath. I asked my grandchildren if someone jumped on the couch. "No Grammy." They are kids so because the salesman at Bob's said everything is covered, rips, broken frame, spills act I didn't think it would be a problem to get it fixed. I submitted a claim, sent pictures, explained that I was not sure what happened. Sent more pictures. Was told that since I didn't know what happened I was not covered. Seriously? So my suggestion is either don't get the insurance or lie and tell them you were a eye witness to the damage. Otherwise you're not covered.

I purchase Bob's Goof Proof Protection plan for my Power recliner sectional. The motor for one of the sectionals stopped working, I filed a claim, and it was denied because the breakage wasn't accidental. When I asked how a motor stopped working could be an accident they told me it would not be covered and that that was their final finding. Be aware when they asked you to purchase the Goof Proof Plan, so I wasted $199 for a plan that they don't cover.

DO NOT shop at Bob's. If you do, DO NOT buy the Goof Proof warranty. Powered sofa 2 years old lost power. Contacted Goof Proof, denied! Not accident, normal use failure. Insane! Will NEVER shop at Bob's again and will tell my friends and family not to as well. LYING DIRTBAGS!

They overcharged me and failed to provide assembly service. Please boycott Bob's discount furniture store. The customer service is very incompetent. They couldn't even locate my order. Do yourself a big favor. Go to another store where you're better serviced.

I bought the Viking sofa from Bob's Furniture and I bought the Goof Proof warranty. Both mechanisms broke on the couch after 2.5 years. I contacted Goof Proof on April 1st technician did not come 'til May 15 which I was told mechanisms would be ordered June 2nd. I get an email mechanisms are going to finally be ordered but can take 12 weeks to come in. I then went to the store I purchased and spoke to the manager as couch is totally crooked and can’t be used. I was told today June 5 that the mechanisms were ordered and that they should arrive at a warehouse June 12 which then they will ship to me once mechanisms arrive.

Just bought a dining room table with chairs and one of the chairs broke. Only had for 4 days. Called to have it fixed and told me there is no replacement parts for the chair. I would need a new chair and will not fix it for free paid a lot of money for the table and had it for 4 day customer service was very nasty and will not do nothing about it. I will be closing my Bob's card and will not do business with them no more.

I wish I would have looked at the reviews before I bought. The whole experience was a nightmare! The first quote they gave us was $400 more than what they originally said. They told us that they had all but 2 recliners in stock. They would deliver couch and loveseat the following Saturday, then the recliners on the Saturday after. We purchased it. They texted the next Friday to say, the delivery was cancelled, no explanation. But, not to worry, we would get everything the next Saturday.

Even though it said the item will ship via USPS (a gift card ordered online for my nephew) I call customer service after a month and she says it's a digital gift card. After asking how I was supposed to know this and told her it says it will be shipped in the email order receipt, she said she doesn't know. I ask her to cancel the order and she of course has issues doing so. She (who was lovely by the way) then says it's a different process to refund and I'll be called in two days about it. Want to place bets on if this happen? Regardless, they suck.

On May 16, 2023, we had a dresser delivered to our house. The crew outside dumped an old mattress on the street, next to a tree across from our house. My neighbors saw them and called me but the truck had already left. I spent 25 minutes trying to get ahold of the dispatch. I called customer service. I'm now told the earlier they can pick it up is May 19th. Worse, the crew denied it. These people should be fired for dumping mattresses. Now, I am responsible if we get a fine from City.

Honestly the phrase you pay for what you get goes for this company. The furniture are cheaply made. Bought a couch set with sleeper. Within a month the sleeper broke. I called them and had to deal with different issues for 3 months, they finally gave me a credit. Went and decided to get another couch set. This is where the nightmares begin. The delivery guys which were 3 of them 2 younger guys and an older man, the older man complained how he was going to hurt his back as it was a 2nd fl walk up. Couldn't get the couch in. Made such a big deal about doing their jobs, so I called customer service since they didn't want to deliver my couches. And at first they refused to refund my money and take their crappie furniture back.

I purchased furniture in a span of 6 months. I got approved for 12,000. I didn't use all of it. About 10,000. Throughout the 6 months. So, I have 4 different purchases. Purchase in February, May, and June. The other visits to the store were either to replace or switch out due to poor construction or damage. Even though I signed for a zero interest. 1 year. I was being charged through the promotion. And now on top that the promotion is done for some of the purchases. I am being charged with deferred and current interest on the whole balance. It isn’t buying purchase date as it states. This has been a stressful and nerve-racking experience. So, while all this is going on 2 months after purchase. The furniture sets to break, paint starts coming off. Easily scratches. Parts begin to come apart. Screws begin to unscrew. Fabric pulls and rips. It was so frustrating to say the least.

Psa for any of my friends who have Bob's Discount Furniture in their states, do not shop there. They do not honor their warranties. I bought an adjustable bed for almost $1800 dollars in 2016 with a 20-year warranty. Last July it stopped working. Now, 9 months later, after at least 6 phone calls and 2 no-shows for scheduled appointments they tell me that their only solution is for me to bring the bed back to MD. Nothing in the sales agreement says they'll only honor the warranty if I remain in the state. I told them I would accept a monetary equivalent to not having a working bed for 14 of the 20 years promised and they said I had to return the bed. If you advertise an extended warranty it's your responsibility to figure out how you're going to follow through. I am completely disgusted with them! Please tell your friends, don't shop there!

Your service is HORRIBLE!! I paid for a living room set at the store on February 26, 2023 and today is April 22, 2023 and I still DO NOT have the set I PAID FOR!!! My original delivery date was March 11th. Then March 11th came still nothing. Called customer service. They told me March 21st. That date came still no furniture. Called customer service again. They told me April 21st. Today is April 22nd and still NO FURNITURE!!! I’ve waited 2 MONTHS. Today I finally said, "Give me my money back!!" I went to the same store I bought the set from and they told May 21st??? I will not wait another month!! I will be calling Corporate and I will be making a public review of the customer service that was HORRIBLE!! I will not recommend anyone to shop at Bob's Furniture. Oh, I forgot to mention when I went to Bob's today the store manager Marco at the store in Totowa, NJ was no help. He showed no empathy at all!

DO NOT BUY FROM BOB's UNLESS YOU WANT BED BUGS. Cost us more money to get rid of the BED BUGS than the New Furniture that I bought. Bob's took NO responsibility even though I have PROOF that they came from the sub contracted delivery van. I have fought with the Store Manager and filed a complaint with BBB and BOB's refuses to take responsibility for their actions.

I purchased a love seat in January 2023, they delivered it, but the one side head recliner did not work, I made an appointment for them to deliver a new side of the headrest, m, well they delivered the wrong side, again I made another appointment, again wrong side. Did it a 3rd time, again wrong side, ohhh it gets better, they came out a 4th time,,, Guess what ,,,, Wrong side again, it is now the end of March and these Morons can't deliver the correct side. I have never dealt with such ignorant and idiotic people in my life!!! I called the store where I bought it, they never called me back, finally I went to the store, the Manager ordered the correct side. I am now waiting on a 5th delivery, do you think these idiots can get it right this time? We will see March 31st, not to mention that I have to wait for these idiots to come and inconvenience me for a 5th time. SMH.

My neighbor had a delivery from Bob's and the delivery drivers blocked my driveway for over 20 minutes. I asked them to move it, there is a sign do not block driveway from the city. I called their customer care and spoke to Kimberly and told her what was going on, no help. I finally called the police. The driver only had to do was to back up into the spot that doesn't block my driveway.

I used Bob’s Furniture tracking app and they were supposed to be here early afternoon and I paid extra to set up my bedroom furniture and they did not show up until 10 at night and did not set my bedroom furniture up and I never got my money back. They told me the other truck broke down and they had to transfer my order over to another truck and deliver it and they weren’t responsible for the extra set up fee that I paid for. I tried calling and still never received my money back for them not setting it up after 3 years.

I purchased a sleeper sofa and paid extra for their white glove delivery service in which they bring the furniture into your home, set it up and remove the garbage. Delivery workers bring sofa to doorway entrance and immediately said it would not fit and that they were returning item back to store. We saw that it obviously fit. Our other 2 sofas and previous sofa bed were much larger. So I told them leave it. I had to pay someone else $220 to bring sofa bed into my apartment. I asked BOB'S FURNITURE to refund me for the white glove delivery service that I paid for and did not get. They told me that by me accepting a delivery they said would not fit that I forfeited all my rights and warranty. That I took responsibility.

On top of that if issue is reported they send technician who ultimately reports normal wear and tear even after admit there is issue. I was told higher manager will give me a call in 48 hrs. It's more than 7 days. Literally no one reached me. I have screenshot of conversation. Also no use. Height of all they delete my review saying they sent technician twice. Why would same person will change his words if he would be questionable. My rating is zero for bob's product quality and customer support and service.

Seat faded on my reclining sofa after 1 year and some months. Goof proof won't cover it. Nobody even seats in the living room. Just a bad product. The same thing happened before that and they exchanged it before the year was up believing that it would not happen again and it did in the same spot.

I am writing to express my disappointment with my recent purchase of the Spencer 3 Piece Queen White Bedroom Set with Headboard from your store. I was extremely dissatisfied with the product I received, especially considering the high price I paid for it. The picture on your website for the Spencer 3 Piece Queen White Bedroom Set with Headboard is incredibly misleading. I was expecting the set to look exactly like what was shown in the picture, but when it arrived, it was significantly different. This was a huge disappointment and I feel as though I have been misled.

We ordered a Console and paid on 1/6/23; Picked up on 1/27 at store. Upon opening the shelves, we discovered that they were too long and did not fit. They sent another piece about a week later that was seriously damaged. We told the delivery people we did not want either piece but they would not take both back. Upon calling their customer service, they argued with us that we should not have kept the piece (that their delivery people would not take) and we could not get a refund.

My friend had the audacity to sit on my Bob's Trailblazer power recliner 1.5 years after I purchased it and the entire back frame snapped. (And no, this was not a large person.) We laughed it off and I immediately patted myself on the back for getting the Bob's goof proof plan, only to have my claim denied because the damage "wasn't accidental" and when I called Bob's, the rep told me that I'm outside their 1 year warranty so they won't do anything about it. I asked them how can they sell an $1800 couch that can't be sat on without falling apart? Her response was "I'm so sorry."

Bob’s Discount Furniture forgot the screws to my bed set and I got screwed out of a bed set set. I got rid of my old furniture to make room for the new furniture (bob's policy); I was left sleeping on the floor at 8 months pregnant because someone forgot the screws to the headboard. I had to physically go into the nearest bob's discount furniture store and get the screws from the store manager after showing my pregnant belly! And to add insult to injury on the day they were going to assemble the bed set after I got the screws myself, they canceled my service due to bad weather!!!! I’m NEVER shopping with Bob again! Plus all they offered me was $50 off when I’ve missed two days of work now pending 3 just to get this bed set assembled, what a waste of time. Booo bob's discount furniture. If I could give no stars I would have.

I purchased 3 pieces of furniture on 01/06/2023. They charged my account plus delivery fee of $2,027.16, on my American Express card on this date. I was told the delivery date was to be 01/24/2023. Before that date I explained to the office where I bought the furniture and they made a note on the file, that this was a new house, at the end of cul-de-sac and it was a dirt road after that, however there was large circular driveway at the end and it was a ¼ of mile back to the house.

We bought a mattress in August 2022. Within 1 month it started developing sags where we sleep. WE ARE NOT LARGE PEOPLE. Called, they brought a replacement. Within 2 months same thing. Called customer service (other country), she stated they would "refund" our money. Went to the West Springfield store to collect. Manager "Chris" (USELESS) said, "We don't do that." I made a huge scene in the store while customers watched. Went to our vehicle, called the customer service AGAIN. He said the original customer service told us wrong. They also said we won't get a refund for 2 billing cycles after they pick up defective unit. Funny thing is when you buy from Bob's everything must be paid IN FULL before they deliver. So they use our money for two months to line their pockets. This isn't finished!!!

I purchased a sectional approximately 5 months ago and am still waiting for delivery. The level of unprofessionalism and lack of knowledge is astounding. During purchase I was misinformed, then on what should have been delivery the driver suggested a tip amount to get rid of my current couch, so I sent him away. Since then I have had three cancelations from Bob's for delivery of my sectional. They schedule delivery and a few days prior they cancel without any consideration to your time and schedule. Speaking with a manager does nothing, each one says something different, I have names. My third delivery time was canceled and now I have to wait another 3 weeks, if that even occurs. Who knows with this company. Buyer beware!

The store Bob's is okay but they offer a horrible insurance goof Proof. I have been calling for 6th months and not once have they tried to find a compromise. I’ve spoken to multiple managers and they mock and waste my time telling me they're going to resolve the problem and time after time they do not. To anyone reading this be careful and do not pay for this insurance. You will be dealing with stress and ignorance and wastes of time. This insurance does not accomplish anything and have yet to do anything to help me after lying and telling me they will.

My wife and I purchased the Dream Sectional power recliner couch from Bob's Discount Furniture. I've been a long time Bob's customer. I purchased two other couches over the last 4 or 5 years. They're not the best couches and both kinda broke down before you'd expect them to, but they're good for the money. We bought this new couch for our new home. We had an issue with delivery. They told us one time, my wife and I planned our day to be home at that time. We got a message early in the morning that they were going to come about an hour and a half earlier. I am a teacher, so I spoke to my principal and arranged coverage for my last period class, we then got an update that they would be there ever earlier. My wife had to leave work early and race home in order to be there on time for the delivery.

We spent nearly $4000 on a new bedroom set for my 6-year-old daughter that included a bed, dresser, nightstand and mattresses for the bed and trundle. When purchasing the salesman was very nice and helpful but neglected to discuss their return policies. We paid for the white glove delivery service which includes setting up furniture and removal of all the boxes, etc. Upon delivery on a Friday, there was no hardware included to put together the bed. We spoke to customer service with the delivery guys at my home and was promised the hardware would be shipped via FedEx the next day and upon receipt could schedule someone to come out and put the bed together. I called back on Monday to discover the FedEx was not sent and wouldn't be sent until the coming Friday. Thankfully, my son has a bunk bed or my daughter would have been without a bed for several weeks.

That's s furniture is junk. I think I saw somewhere wood structure is made in Vietnam. Ever seen a decent hardwood in that country. Worst yet is they will not stick by their product even after I purchased the extra protection. Never again.

I purchased the sofa and love seat. I paid $200 for warranty. I called them that my foam and cover is ripping of, they replied me that is not in warranty. I was really shocked if my furniture is not being protected then why they told me that my sofa is in warranty. Very poor customer service and quality is too bad.

I want to start off by saying I am extremely dissatisfied with the experience I have encountered with Bob's Furniture. The customer service was horrible and not to mention, the 'Goof Proof' insurance is not even worth purchasing as they do not cover the items you purchase. I am extremely disappointed because I purchased the Goof Proof protection for the items in my home to be protected. If I didn't want my furniture being protected I wouldn't have got the plan. Not worth purchasing as they do not stand for what they preach and customer service didn't even bother helping me but kept me on hold and left the process to drag for a long time. I felt very horrible for having to write such a horrible review as I have a business myself but I was very dissatisfied and very upset.

I purchased a reclining sectional from the Nesconset Bob's Discount Furniture 4 years ago. I also bought the protection plan which Tom assured me would cover anything that broke. Well that is absolutely not true! The couch is peeling - that is normal wear and tear- not covered. The motor on one of the recliners stop working- not covered - normal wear and tear. Useless plan and a complete waste of money. I'm aware it was inexpensive furniture to begin with but I will never go back

Beware of purchasing furniture from Bob's Discount Furniture. Their furniture is trash! They sell you furniture then sell you their goof proof plan telling you your furniture is fully covered and when you actually need to file a claim they deny you based on whatever they feel. I spent thousands of dollars on furniture here and my daughter's bed is on the floor and they denied my claim! My daughter was making slime and playing with nail polish and stained her dresser and they denied my claim because they said it wasn’t one incident and looked excessive! Ok Bob's furniture I guess I will tell my children please only do 1 stain at a time make sure you only stain 1 spot per time you sit down and play with slime and nail polish. They are a disappointment! And then you can’t even get them on the phone! Take your money elsewhere trust me!

Monday my wife bought a couch. We went to the warehouse to pick it up. It was a rainy day. The guy loads the couch into a wet pickup bed and tears the plastic and damages the couch. This is after I questioned him about loading it that way. I would have loaded it bottom down. They order a new one for us and gave us delivery. I waited from 12:30-4:30 no couch. This is the window we were given. We gave the gate code to our community when we ordered it. They never tried the gate code. Said they called. We never got a call. They left. I said I wanted a refund. Now it takes 8-10 business day to get money refunded to a credits card. What a joke. Discount furniture with discount service.

Probably don't need to post this with so many other negative reviews, but here is one more. My daughter-in-law ordered three pieces from Bob's. A chair, a rug and a bed frame. When ordering she was told all were in stock and they'd call her for delivery. After several weeks, they told her it was on back-order (so in-store salesman lied) and would be available in a few weeks. After many calls and 3 months later (customer service lied), it's finally in. We get that supply chain is crazy right now. But when it did come in we were told we MUST pick it up in 48 hours or they'd send it back - when she's out of town on business and it's pouring rain here for two straight days. Seriously people - you took three months to get it, give us a couple more days to coordinate! Won't be shopping there for future furniture unless I can walk out with it from their clearance center. Don't care how good the price is.

We have purchased several bedroom sets with the white glove delivery from Bob's Furniture back in March. When furniture arrived couple of month later it turned out that one of the dressers was without a leg. Because there were no legs in stock, customer service representative had to order a replacement of the dresser. A week later a replacement dresser was delivered and delivery crew had to put it upstairs. So while carrying it upstairs they started to slide it over the stairs and left black stains on every step. We called customer service to open a property damage claim right away. However, no one contacted us regarding this issue. We had to call the customer service again and again and again. In couple of weeks we were told that our claim was closed.

In the store, the sales associate entered a wrong phone number when submitting my info for financing. She didn't ask me to confirm before she submitted electronically, and she did have my phone number correct when she wrote it down on paper, she simply mistyped it. Then, since I couldn't verify my information because they kept trying to send a code to my cell phone, which they had incorrect, it took hours to resolve. The associate said they had to run my credit again and set up a new account. Then I had to submit a paper form with all my info on top of that. Then, it ended up creating 2 new separate credit cards and accounts in my name which affected my credit.

Stay away from Bob's Discount Furniture. There's a scam they do without your consent. They add a 300.00 goof prof to the bill without telling you about it at all. It happen to me and my mother at separate times. They never mention it to her either so when I look at my bill a month later at they billed me for that without my permission and would not refund the money. This is a scam and racket that they are doing to their customers. BEWARE OF THIS 300.00. GOOF PROF SCAM. I will be contacting my attorney on this matter.

Do not buy their good proof insurance. They will never honor it. They have some BS excuse or the other everytime. I am never going back to Bob's funiture. Total scam. Totally regret buying all my furniture from them.

Ordered a 5 piece bedroom set. Had delivered in 5 days, 3 of the pieces were defective, they also took a chunk out of door frame. Reordered, new pieces were delivered 10 days later, all 3 pieces were even more defective than first time! Reordered again, 10 more days! They offered a 150 credit for a 5000 set! Furniture definitely not worth the pr, will not purchase from them again!

Several times waited hours for assistance... They destroyed my furniture. Waited months for replacement. They DO NOT HONOR THEIR WARRANTY. I repeat. They will tell you 1 thing than time of claim. This is not covered. That's not covered.

I purchased the Charleston Chest from Bob's Discount Furniture over a year ago. After it was delivered, I went to open the last drawer and it fell out. The part inside was broken. After an inspector came out to look at it, he said he needed to order a replacement part. A year went by with me all the while asking when the part would arrive. Finally, they contacted me to say they will no longer replace the part but instead replace the whole piece.

I bought a sectional last April, didn't get it until June and only 3 pieces of it when there was 5 pieces to the sectional. I went through their credit company Vive... (a joke). Every time I received a piece of the sectional, I was charged with their 12 month deferment plan!! So I have 3 deferment charges on my account with Vive! Bob's made a major error... It looks on Vive's side that I made 3 different purchases! When in fact only made 1.... For the past 6.5 weeks I have been going through hell trying to fix this major mistake! My credit has been dinged for all this...

I bought a couch 3 years ago and the material on the top of the couch began to separate. I had the Goof Proof Warranty but they said it was not covered. They blew me off. They said to contact Bob’s Consumer Help but they too refused to solve this problem. They blew me off too. The material is defective and now I’m stuck with a $3000.00 couch that is falling apart. Don’t buy any furniture from this company, they do not help you in any way. Extremely dissatisfied customer!!

Was initially happy with my choice of the Pacifica Sectional with built in charging ports for phones. I purchased an extra piece because it had cup holders and a built in charging station. Then I discovered after 1 week of owning it that the ports are all outdated and don’t fit anyone’s chargers. I asked if there was a new piece that might remedy the problem and there was none. I asked for some type of rebate or even a store credit since they sold me an outdated product and they refused to offer anything. I will never do business again with a company that doesn’t acknowledge their mistakes, and I’m here to warn potential future customers not to waste their money on this couch.