Avocado Mattress Reviews

I would rate lower if possible, but 1 star is the lowest. AVOCADO MATTRESS: WORST COMPANY EVER. Zero customer service. Product arrived beat up and broken, Avocado is no help passing the buck for 2 weeks so far... $1000 spent. ZERO Customer Service.

Do not purchase. Like so many others, after a couple of years of use and diligently turning according to instructions, we experienced pelvic and thigh soreness, etc. We liked that it was organic, but this is a poor product and does not hold up. I could use stronger language but won't.

I would not recommend this mattress. After several years it sags in the middle of the mattress. After contacting their support team they told me that someone would come out and look at the issue. Bottom line was that if it sinks less than 2 inches you are out of luck! They check it by putting a string across the mattress and then with a ruler check how far is sunk. The problem with checking it that way is that the mattress has a foam topper that makes it look like it is not sunk, but when you put weight on it sinks way more than 2 inches.

I would not recommend this mattress at all to anyone. We had the Avocado King with mattress topper. We rotated it regularly over the 3 years of ownership. Both sides of the mattress had huge divots and I started getting severe body aches and neck pain. I noticed while traveling that these pains would start to resolve when sleeping elsewhere,, only to return when coming home and sleeping back on the Avocado. We had to replace this mattress and did so recently. Neck pain is gone. We were well past the trial time of the Avocado, si I did not reach out to them. Based on many other reviews from people trying to resolve these issues with Avocado, it doesn’t appear to be an easy thing to do. Unfortunately, we had to move on and chalk up our loss. Live and learn. To anyone considering this mattress, I urge you to seriously reconsider.

Avocado gives buyers only 45 days after the purchase to write a verified review on their site through an invitation from YotPo. I enjoyed this mattress until a huge dip and sagging occurred after 5 years of sleeping on it. I followed every instruction that was required to maintain this mattress. 45 days is not enough time to actually determine the quality of a mattress. I bought this mattress feeling secure because of the promised warranty, but the promised warranty was not fulfilled. I still have a mattress with a huge crater and customer service has not been helpful, gives runarounds, and does not fulfill their warranty promise. It is my recommendation to not support this company. I did not upload my receipt because my address is on it.

Owned a standard king for four years. Started sagging in two spots within the first 36 months. Submitted a claim to their warranty and they rejected it (as they have done with many others) due to what they called insufficient support by the foundation. Absolutely unrelated to foundation support.

We bought the premium Luxury Organic mattress (King) and deep body indentations formed within a couple months of use. We rotated it as instructed so this shouldn't have happened. We are not large people either. We told customer service about this and asked to exchange the mattress for a different one and keep the 1-year return guarantee but were told we couldn't keep that return guarantee on the 2nd mattress because ours wasn't considered "defective" by their definition, which is 2" deep indentation without anyone laying on it. Ours was about 1.5", which is still terrible for a mattress that was only a few months old, esp. one of the purported quality of Avocado not to mention one of their premium mattresses.

Horrible product and horrible company that does not stand behind their 25 year warranty. I purchased the top-of-the-line green mattress in a king size in the fall of 2020 and after receiving it it was super uncomfortable reached out. They suggested we purchase a topper and we did for another $800 and it still was not comfortable and then started to sag. We reached out again and they said they wouldn’t be able to do anything. I’ve reached out since and asked if I could write a review or how to do so and they would not provide a link and only said to email their support. This is a horrible company that I would never recommend that do not stand behind their products.

I bought the pillow top which was recommended because I'm a side sleeper. The mattress was great fie about the first 3 months. Then my back pain started to become an issue again. Noticed how my body impression in the mattress was becoming more noticeable. I weigh 172 ponds. My girlfriend was having the same problem and she only weighs 130. Tried to return for a firmer mattress but I was informed I must first buy another one. After approximately a month after the old mattress is picked up I would receive my money back. I'm 74 and on a fixed income. The $2600 will put a burden on me. Wish I had known this prior to buying. So buyer beware.

The Mattress topper I bought just was soft enough or enough help for my very rigid mattress, that is not hit against this company, I understand there are many different mattress topper types and this just didn't work out for me. This review is how well the return of the mattress topper went and the help I got from the Returns & Donations Team. I got very specific instructions on the process and some great feedback when I informed them I couldn't get it comprress enough to get it back in the box it was sent in. I found in those cases they also have a way to get return done by following their Donations process. Once I found a local donation center and sent the needed info and pics of where I dropped it off, they reassured me that I would see the refund to my credit card would in next few days. So, Thank You to Joy, Ashley and Vas on the Returns & Donations Team.

These mattresses are a scam. They hook in people looking for good quality mattresses and the initial purchase experience is great. Once you have the mattress, it will fall apart immediately and you cannot get warranty coverage unless there is a full inch and a half dip in the mattress and it has to be just so or if there is a single stain on it it voids all warranty coverage. Do NOT buy this. You will regret it. I promise.

I initially loved my Avocado Green mattress for the first year of ownership. I flipped it every month to ensure it stayed supportive. Right around the 9 months into ownership it started to have larger and larger body impressions to the point of it having now lost nearly all of its support. I'm so disappointed that I took such a huge risk since it was highly rated by Consumer reports too. I contacted the company, jumped through every hoop with pictures of the sag, pictures of the base, pictures of measurements of the the body impressions, and multiple e-mails. They have decided to deny my claim and I'm not sure it's a person I'm communicating with since it's very "Bot" like. Denying a claim is what they were programmed to do. I (And my sore back) hope we can get this poor quality mattress out of our house.

I am appalled at this company's behavior following a Recall for an organic mattress pad I'd bought from them several years ago - after they discovered it was made of flammable materials. I received numerous emails, urging me to destroy it and to "stop use immediately" - as well as provide evidence, i.e. photographs of the destroyed pad. Which I did so. Emails stated the customer would receive a Replacement within 4 weeks after documenting the flammable pad was destroyed. I did that, and it's been 11 weeks, 4 emails and 3 phone calls later - and Avocado still has not sent a replacement. Nor do I believe they ever will.

I do not recommend this mattress. We loved it at first but it is constantly sagging more and more and there is now a lump on one side and you feel like you are going to roll off the bed when lying there. Contacting Avocado- they say this is NORMAL! I can only use half of the bed- but this is normal? Also they recalled their mattress pads and told us to cut them in half and send a picture and we would receive the new pad in 3-4 weeks. 4 months now and still waiting and they say- Don't know when it will be available- AND it was not MANDATORY so too bad!

I am an older heavier person. I love firm mattresses. Got the firmest offered with the topper. I could still feel the coils. Within 3 months I was getting leg cramps at night. By 5 months my sciatic nerve was affected causing burning pains down both legs and front of thighs. When I slept on couch or daybed I was fine. Doctor told me to get a different mattress. I did and am fine now. Return process was easy, although I had to arrange the pickup by the charity. Also had to help carry mattress out to truck. I am a 73 year old woman with balance issues.

Purchased July 22, 2022. Despite rotating the mattress as instructed monthly and for over two years though only required to rotate for a few months, this Avocado king mattress developed a spring sag early on in September 2022. I reported it with images and was told it was normal. Fast forward to June 2023, and a second obvious spring sag has manifested itself. I submitted a new claim and images as instructed along with supporting images of the slat bed employed and was notified that there was no issue, claim denied. Well, there is an issue and I only weigh 185 lbs. and have rotated this mattress beyond what was required. I view this as a ticking time bomb that will eventually fail completely, especially after reading other reviews that point out this issue. Avocado will not stand behind its claims and warranty.

We purchased an Avocado mattress about five years ago. It is dipping significantly in the middle. After dealing with the company back and forth for months, they have acknowledged the dip (1 1/2”) and the bed is properly supported. This meets their warranty requirements. But they won’t replace it. We wake up in back pain every day. So now we need to go buy a new mattress. So only buy this mattress if you have the $$ to buy a new mattress every 4-5 years. Very disappointing.

After a separation from my husband and he moved out, my sister generously gave me money for a new mattress. I had looked around and read reviews and decided to buy the Avocado Mattress. It arrived and was wonderful. I slept well and pretty much stayed in the same spot all night (no tossing and turning) until 8 months ago I started to have lower rib and joint pain. I went to my doctor and ran all sort of tests that came up inconclusive. I even stopped working at at a salon because the commute becoming too much on my body, I would wake up sore and so stiff, I really thought it must be an autoimmune disease.

Avocado is facing a barrage of lawsuits, I learned too late. We bought a king mattress for our winter home in California. After 5 months in one room we attempted to move the mattress to another, to our horror the entire bottom of the mattress was covered in bright green mold. A quick internet search will show you they rapidly get negative Google reviews deleted, with a horrendous profile on BBB. They are knowingly selling mattresses which probably already have mold growth within them. As for company accountability? In my case they asked me for a photo, which I sent and then they told me to discard the mattress as it was unusable. As soon as I arranged for garbage collection of the mattress, Avocado said they could not refund me as I no longer had a mattress to return.

We bought a queen size Green Mattress with a Firm Latex Topper last year. The mattress felt great for about a month. We even bought another one. Then I developed chronic back pain. I was recently out of town for work for 2 months and suddenly no back pain. One night back on my Avocado mattress and my back pain is back. We also just noticed the mattress is dented where we sleep. My husband weighs 180 and I weigh 132. I bought a new reputable brand mattress today. Don't waste your money on an Avocado mattress.

We did a lot of research and wanted a kids mattress with no toxic chemicals, offgassing, etc. When the Avocado arrived, it stank like latex and chemicals. I messaged the company, and they said it would go away in a few days. I closed the mattress in a room for a month, opened the windows every other day, and the smell didn't go away.

We’ve been sleeping on the mattress for a couple of weeks and like the comfort. I took off the linens to wash them and noticed indentations where we have been lying. My husband and myself are on the average as far as weight. This is concerning to me and I tried to turn it myself since it is time and they recommend turning more frequently at the beginning. I am unable to turn it by myself - it is heavy and the whole bed moves when I try to turn it so will wait until he gets home for some help turning. Haven’t let him know the recommended frequency of turning either yet - he won’t like it. Just wanted to put this out there because I read other reviews where this was happening and it may be the main problem with this mattress. Not sure if it will affect the comfort or not so will update later on, but this seems extremely early to start sagging.

Updated on 11/03/2022: This is a revised review a previous post made here that I am unable to edit (dropped from 3 stars to 1 with more time using their product). Ordered the green mattress (king) in October of 2019 and was really impressed by the look and feel of this mattress. Awesome materials - soft and high-quality. Truly gorgeous. The first few weeks were pleasant sleeping. My body depressed into the mattress a bit, but the cozy, fluffy experience made up for it. First few weeks were dreamy until the center of the mattress eventually started losing its integrity. The crater that expanded across the middle of the bed got progressively worse over time, creating lower back and hip pain that I would carry for the next 2 years.

Avoid Avocado at all cost. I ordered a $7000 top of the line mattress 8 weeks ago and it still hasn't arrived. I was told when I ordered it that it would take 4-5 weeks but was told "it usually comes much faster". They claimed they shipped it three weeks ago but after calling the shipping company several times I have been told that they don't have it. Then they tell me that they are using a third party company but they don't have any tracking for that company. It doesn't take 3 weeks for something to move across the country.

I have not yet received my mattress, so I can't speak to that but if I had to redo this I would go with a different company. I went to the Santa Monica store to place my order and had a great experience - we tried all the beds and found the one we liked best. I went home and ordered on July 10. The website claimed a wait time of 5-7 days. The personalized email I received said 3-5. I followed up after 5 days and was told wait 5 more. Fine. It's now July 26 and there is still no timeline for when the mattress should ship, just "hopefully by August 2nd." For $2,500, I expect a company to keep their word or proactively update me on delays. I bought new bedroom furniture, as I am upgrading bed size, whose delivery I continually have to delay. The customer service is polite, but useless as they can't help at all. I wish I had ordered from elsewhere and hope you do.

Bought the Avocado all natural latex mattress in May 2021, hoping it would be like my old organic latex mattress which I l used for 10 years. I'm 100lbs, 5'2", and side sleep alone. I have a fancy German slatted frame underneath. This is NOT the bed for me. Perhaps the more popular Avocado hybrid with springs is better. I am going to try my friend's and either swap or just ask for a refund. Since May, I have felt more back and shoulder pain in bed in years! I need a firmer bed with more support.

My wife passed away last year after a 6 year battle with ALS, and I held off on purchasing a new mattress because our old mattress reminded me of her. Nevertheless, after one year, I finally got the courage to replace our old mattress and decided to buy an Avocado mattress for $1,799. Not inexpensive by any standards, but I need to sleep better. I was very much looking forward to getting my Avocado mattress that I purchased on Sept 19, 2020, but as I write this today on January 15, 2021 (5 months after I paid for my Avocado mattress), I still have not received my mattress, even though they have had my money for 5 months. On January 11, 2021, I contacted Avocado customer service via text (because they do not publish a phone number to reach them) and a person named Madeleine said she would send a note to their warehouse to find out the status and get back to me. 5 days later, I still have not heard back at all.

Extremely comfortable mattress. Great support, even for back trouble. It is very heavy and takes two people to handle. Ordered two, weeks apart, both boxes arrived destroyed. Just too much for one delivery worker to handle.

If you are looking for a VERY FIRM mattress, then Avocado Green is it. It provides very good support for all kinds of sleepers who need a VERY FIRM experience. In fact, unless you need a VERY FIRM mattress, you should probably try something else. Even with the slightly cushier topper, the sleep experience is VERY FIRM, surprisingly FIRM.

Bought a Queen-size mattress. The mattress is HARDNESS 7. We are two weights and two sizes couple. Whether getting in bed or getting out of bed, the other spouse is not bothered by the others activity. Clockwise rotation of the mattress every 100 days.

Finally got a great nights sleep. Glad I got rid of my Tempur Pedic and upgraded to the queen size AVOCADO. Plush mattress topper and just love the innerspring feature. Delivery was the greatest. Watched the video for unpacking the mattress and this made my efforts to install the mattress really easy as can be. Would buy it again!!!

I ordered a queen size mattress topper from Avocado Mattress on Monday January 6, 2020. When I placed the order I was told that it would ship in three days. That time frame information is also quoted on their website. It's now Monday January 20, 2020 and I still have not received my mattress topper. Not only have I not received the topper but there has been no communication from Avocado Mattress about the delay. The mattress topper was quite expensive. The cost was $450.00. When I'm willing to spend that kind of money on a mattress topper I expect that the company will keep me informed of any problems. Not a good start in my relationship with Avocado Mattress.

The Avocado is the best mattress out there on market. I suffered for 27 months on an overpriced Tempur-Pedic. Then purchased the Avocado after hours and hours of research. Just like that my allergies at night went away, my body stopped hurting everyday and me and my husband both wake up happy now. I can not say enough about quality of the Avocado. I have had my mattress for over a year now and about to buy three more for my kids. You always want the safest and best mattress for the ones you love.