Ashley Furniture Reviews

I had a bed purchased while I was in the hospital with cancer. When the bed was delivered we discovered it was too tall and not wide enough. After contacting Ashley's thru calls and emails they finally said no refunds. It wasn't even opened. 700.00. They stole from me.

3 weeks Ago I bought a sofa set online for my father as Christmas gift to be delivered today the 20th. They sent me a email today the 20th on the delivery day that the order was canceled! I called them about it and they told me to place the order again that they are sorry...

My couch was delivered with a nauseous smell and threads hanging out of it and contacting corporate there are no returns allowed on this. They want to send a technician out to see about repairs. $2,000 for a sectional couch and I can't even sit on it. Customer service is absolutely zero this company. Buyer beware.

Lied 3 times about delivery schedule. Deliver Thursday, take off work and they don't show up. Same thing the following Thursday. Again the next following Thursday they said it should deliver, but actually delivered on Friday. Talked to 4 or 5 different people in customer service and the salesman, all said they would call me tomorrow or within 48 hours. Never heard back from any of them. This is the 3rd time in 7 years I swore I would never buy anything from Ashley again for the same thing. I have to do better and stick to my guns and never buy from them again.

Purchased and "new" sectional delivered September. 2 days later had to schedule for part of sectional to be replaced due to thumping noise when rocking back and forth in seat. Called back again and technician was sent out to address noise and "tightened" something underneath the seat. Noise occurred again 2 months later (December) and now other seats are making the same noise. Company refuses to address issue or provide refund and required me to "take pictures of everything" as if a cosmetic issue could cause the mechanical issues. Taking pictures was an insult as if there is something I did nor damage caused that would be causing these issues.

About a year ago I purchased 2 sofas and ottomans and a dining room set totaling over $10,000. We all purchased the additional protection plans for each of their sets that we purchased. We discovered that the frame was broken in the oversized ottoman on one of the sofas. I contacted the company we purchased they addition protection through they declined the claim because it was a structure issue that should be covered the the warranty from Ashley Furniture. In October, I contacted Ashley customer service process about the issue and they said someone would contact me with 48 hours to come look at the damage. Several weeks passed with no contact. I contacted them again and was told the claim was closed.

Bought a Soletren sofa bed from Arjun at the Burlington store. Chose regular delivery opposed to white glove thinking there would be no assembly required for a sofa bed. Oh so so wrong it was never explained to us that the sofa would be left in the reception area at our new condo. The delivery guys couldn't leave quick enough. Called customer care where I was told to cancel the order would be a 25% restocking plus $100 pick up charge - but the delivery fee was $79.95?? Why the difference?? At a total cost to us of $500 restocking..The guys who came to pick up the sofa bed tried hard to come up with a way to get it up to our second floor unit they were willing to carry it up the stairs but when they looked in the condo they said there was no way to get it into the room. They were horrified when they heard of our experience especially since we are seniors and my husband uses a walker.

READ ALL THE ONLINE REVIEWS BEFORE YOU PURCHASE FROM ASHLEY FURNITURE. I have been trying to get what I paid for for 6 months and still no response. I have talked to numerous people at Ashley Furniture and nothing. I was also sold a Lifetime Warranty that I have since learned was 5 years. Not what I was sold. I was told Lifetime (as long as I own the couch). That sentence was why I purchased the warranty. Leather couches should not look as bad as mine do after 5 years. I will never shop at Ashley Furniture again.

Ashley Furniture is apparently two different companies: online and brick-and-mortar, though both sell the same furniture. This is a Dr. Jekyll and Mister Hyde pair of operations. I rate their customer service minus five for online and plus five for brick-and-mortar, on a scale of one to five. Moving into new for us house, I wanted to buy a bedroom set.

Received delivery of a love seat with a 2 to 3 inch tear. Contacted them to have it replaced, but they said they would try to repair it first. I told them I would not pay $1200 for a damaged and repaired item, so I would return it for a refund. To return it they would charge me a 25% "restocking" fee. Absolutely shocked at the disgusting level of customer service provided by this company.

I purchased a Earhart manual recliner set. Didn't know it was missing a T-nut under the recliner, now it leans. I called 6 months to day coincidentally and I'm told it is $75 to send a tech. Unbelievable I get a defective piece and because I didn't see it sooner I have to pay for them to come fix their defective furniture they delivered to me. So now after spending $2000 six months ago I'm spending more to now fix it. This is terrible it is not my fault it's defective I should not be liable. The quality of the product and having to pay to get it fixed is why I've had a terrible experience with Ashley Furniture. Buyer beware!

We purchased the Monaghan Sofa on May 31, 2023. We purchased the extended 5 yr. warranty for $300. December 4, 2023 I called the service center as the core foam on the seats has already broken down. After 2 weeks of waiting to hear back I called again and this is what I learned: They will replace the core foam one time under the manufacturer's warranty, if the foam breaks down again the extended warranty kicks in and they will replace it again but no further replacements are allowed for the remaining life of the couch, extended warranty or not.

My experience with Ashley was horrible. I bought some furniture here and it took more than four months to arrive, in less than two years the screws came off the sofa and it started making noise when I sat down. I called Ashley because I bought a four-year purple warranty and after a month of multiple calls her response was that they did not cover those damages.. Please think carefully before coming here. Believe me, this was a horror movie with a very sad ending for me, 3000 dollars wasted in the trash...

I purchased an Isanti dining table from one of their stores in South Florida and the experience was beyond terrible. First, we were lied to by telling us that the table was made by Ashley in the US. The table turned out to be made in India. The issue is that there's no need to lie to get a sale. Second, the manufacturing quality of the table is terrible. It's a nice-looking table but manufacturing quality control resulted in 7 tables, all damaged, being delivered to us with one not delivered as they caught the damage at the warehouse.

Spend your hard earned money somewhere else. I will NEVER order furniture from Ashley Furniture again. I ordered a brand new living room furniture set Black Friday 2023. Kelisha ** was the sales rep. The set was delivered today with a rip in the sofa. They delivered DAMAGED furniture and the delivery driver refused to take the sofa because it was already in the house. He then stated that we had to call a number to arrange the replacement. We called Kalisha ** and she basically said there is NOTHING they could do about it except try to repair it. She was unprofessional and unhelpful. We spoke with another rep (Savannah) - she lied and said the item could be replaced.

Product was delivered to the outside of the house (other companies deliver into the house). We would have paid the extra fee had we known, but nobody told us delivery did not include bringing it into the house. The product came wrapped and we kept it in the original wrapping as we were doing some drywall repair/painting. I took off the original wrapping 4 days later and found three tears. I e-mailed the next day, never heard anything back. Two days later sent an online complaint, got an e-mail saying, “too bad you reported the damage in 4 days but you only have two days to report”.

I selected the Maggie sofa and loveseat because the salesperson said it would be good with dogs. Just one day after delivery, the dog jumped on the sofa arm and ripped it apart. His nails were not even that long and that is what the groomer also told me when I took him in immediately after it happened. The loveseat also has a small tear in the bottom corner, and I am afraid it could spread. I didn't notice how it happened, but it was either delivered that way or tore after just one week of wear and tear. The upholstery may have been pulled too tight. The material is very thin and cheap and worse than any upholstered furniture I have ever owned. I do not recommend buying from this seller.

The first issue arose when the delivery time was quoted as 6 weeks but it took 4 months and many phone calls to arrive. When I sat on the couch for the first time it made a loud scraping noise so I had a repair man from Ashley come out and fix it. Then I noticed that there was such minimal padding on the arms of the couch that it felt more like I was leaning on a 2x4 piece of wood. Unfortunately, no one in my home used the couch for a full year because it was so uncomfortable. Now I’m noticing that there is no padding anywhere other than the cushions on the couch.

Our salesperson LaPreda was very helpful, patient and professional. She showed us several different mattresses and allowed us time to sample each one. We decided on the Stern and Foster with an adjustable frame. We recommend Ashley Furniture store in Wilson, NC for the best furniture shopping experience.

I recently purchased furniture at Ashley Homestore in Brooklyn, NY on Sept 24, 2023. However, the Corporate Location is: Factory Direct dba Ashley Homestore in Edison, NJ. I did not buy New, Good Quality, Unbroken Furniture, so you can deliver some used or B Goods! Within a couple days of delivery, the furniture was horrible. We really hadn’t used it yet. The material on this furniture is pilling. Pilling is susceptible to pilling over time, but not within a day or two. Also there seems to be feathers poking through the fabric. The furniture looks like it was years old already.

I ordered my bed and waited a month patiently to receive it, and when the delivery guys came they were supposed to notice us 3 hours before but no, they just got here and rushed us. They were extremely rude and unprofessional and did not want to set up the bed so they made a hole on the head cardboard so they can leave without setting it up. It's been 3 times that they come here and leave everything in a mess and not setting up nothing just making up a lot of excuses. This is so disappointing and disrespectful because I paid a lot of money for everything to be in good conditions and to be left set up. And now I have to wait another week for them to supposedly come and set up the mess they left.

SWINDLED, SCAMMED, FRAUDED, CHEATED and LIED TOO! I went to Ashley Furniture in 10/20/23 against my husband's advice, because he warned me they would "Screw me over". I went there to buy a SOFA, only a SOFA, to replace the Party time Sofa we once had, which was recalled and Ashley Furniture also refused to replace. Unfortunately on this day I was victimized by a true Snake of a Salesman Josh **.

I recently made a purchase at the Spartanburg SC showroom. I was in need of a sectional quickly and was unable to secure a definite date for delivery so opted for a discounted, floor model. The young salesman who helped me, Patrick was polite and efficient. The rest of the staff behaved like used car salesmen: once they knew they were not getting a commission they didn't want to look at me. Arrangements were made to pick everything up the following evening. However Patrick was not in and the other salesmen told me we would have to schedule another day. I had to call our sales guy on his cell.

I visited Ashley Furniture Store after seeing they are running a closeout sale. I checked with the sales while booking my In Store Order on 11/11/2023, they told me that they will be delivering my furniture by 19th, As I am moving from my current location to another location, I told them It's ok if they can deliver it by 24th as well ..as I planned my move accordingly. Now when I called them to check the status on delivery they said dining table has not arrived and will be arriving shortly So I requested them If they can deliver it by 24th. They said I can pick up from store on Saturday which is one day later or Tuesday which is of course days after my movement.

WORST SHOPPING EXPERIENCE. I wished I had checked out all the reviews here before deciding to give Ashley's a try. The show room is shiny. The salespeople are friendly. BUT all this is to hide a bait and switch, used car sales model. I purchased a couch. The one that arrived looked like the one I tried out in the showroom but it was higher. So much so that my feet were dangling - which they weren't with the showroom model. I went back and asked if I can pay for delivery and a restocking fee to recover some of my cost. Or for store credit. The sofa they delivered was not the same as the sofa they had in the showroom. The very nice sales person said they would get in trouble if they tried to help me. So I asked for the manager.

I bought 3 pictures in store. The manager gave special pricing as 1 of 3 paintings was a mismatch. 2 weeks later I hung the photos, though I thought initially they may be too big. Today, I noticed from an angle something was all over 2 of the 3 paintings. Upon further investigation, I found mould spores on the pictures, quite a lot. I spoke to the manager who insisted he could do nothing as it was special pricing and they are as is. He claims to know nothing about this and says nothing can be done. He tried to imply that because I told a rep from another purchase made last week that the pictures were too big and a return wasn't possible.

As a loyal customer, I have made several major past purchases at Ashley Furniture prior to my last and final purchase of a bed and bedroom set on 10/09/23 at Ashley's on S. 27th St in Greenfield. My sales associate, ** was friendly and helpful. I bought a complete bed and bedroom set for $2637.61. I was told my furniture would be delivered on Monday 10/16. On Monday 10/16, the only items delivered was a mattress, box spring, and a Bed in a Bag combo. The rest of my order wasn't loaded on the truck for an unknown reason and would be delivered Friday 10/20. I texted ** of the issue and my frustration.

I have shopped many times at Ashley Furniture Home store. I was greeted by the salesman Eric and he listened to what I was wanting and stayed at a distance until I signaled I needed help which was very important to me. I don't like feeling crowded while I am browsing. After I finished my selections - family room, bedroom and kitchen - His manager Kevin came over. I did have some things arise out of their control and they were patient and made sure I was happy and feeling GREAT with my purchase. I ended up adding a mattress to my order and went back and forth with both Eric and Kevin and they were very helpful. Definitely will be referring them business. GREAT overall experience all because of the 2 of them.

534 N Frederick Ave, Gaithersburg, MD20877 Ashley Furniture Store. I had purchased a Jaurao bedroom collection from them. On the delivery day their delivery team damaged my property by making such a big hole on my wall by dropping the chest which also broke one drawer of the chest. Then they damaged my dresser and the bed by drilling extra holes in it to assemble it which caused the nails to be out only. Then I received a damaged nightstand and a defective bed, as it has big gaps in the front and headboard sides in which my infant actually fell also. I called the store the same day informing them of all the issues but they said they can’t do anything and gave me their cooperate office number who asked me to email them all the issues with pictures and asked for 7 to 10 business days. So I actually informed them of all the issues within the 72 hour window.

Went to buy a mattress from the mattress sale. We have a a Sleep Number for years! They lead us to believe that they would meet the 100 nights that Beautyrest gives you. Within 30 days of buying the bed was breaking down! They were like, "Sure you can return it! Just the mattress not the box spring and it has to be for a more expensive mattress!" Now I’m stuck with a Tempur-Pedic mattress that I hate. I will never buy another thing from Ashley!

After very cordial CHAT interaction with Ashley sales rep and proceeding with purchase, discovered rep. lied about many extra fees that increased my overall price. When calling the rep on this she said that I was hassleing her and said she was sending me to a supervisor. All the supervisor said was that she "apologized" no assurance the efforts would be made to fix the problem. Said if I had more concerns I should call the escalation number. I did and all that person asked me what happened, she simply said she "apologized" and would document the issue and her reviewer would look at it and may or may not call me back. The reps I spoke with was named Caroline Considine. DO NOT, I repeat DO NOT buy from this company. It appears they teach the sales reps to sneak in extra costs without informing the customer.

Please avoid that store! In October 22, 2023, we ordered a couch for the living room. In the process of delivery we been told that delivery team (2 people) cannot bring the item to the apartment, because the door opening in the building hallway is too narrow. They refuse to try any options, and took item back to the store. We never had any issues with delivery to that apartment before. Furniture and much bigger items were taken in and out to the apartment many times before without any issues. Huge old couch was removed from that apartment a day before with no issue.

My girlfriend and I were shopping for a leather sofa and were on the fence about purchasing when the salesperson mentioned a promotion they were having for 10% off. We were to receive a credit card with a cash rebate (credit applied) within a few weeks by mail - no action necessary on our part. They even had a flyer explaining the promotion that they included into our purchase folder. Well, the credit card never showed up. After about dozen phone calls over six months between the local store and several different departments at corporate promising results, while all giving us the runaround and lame excuses, we finally gave up. Needless to say, we are never going to be shopping at Ashley Furniture ever again. And, if you are looking for a store with integrity, you might want to shop somewhere else.

We have never gone into an Ashley furniture before. The first person that greeted us was a gentleman named PT. He wasn’t too overbearing which we so appreciated. He asked us what type and style we were looking for and showed us our options. The manager gave us a good price. PT followed thru with all the details and made the experience very seamless. We got everything delivered in two weeks by very good delivery men and couldn’t be happier with our new furniture. We would definitely buy again from this store and ask for PT to help us.

Nov. 9th - Obviously great financing. We bought a $10,000 leather sectional and recliner 2 years ago and paid it off in 2 years. Paid for the protection plan. 3 of the 4 recliners switches don't work. Ashley says these switches are discontinued and I can't get them and replace them myself. The protection plan tells me since I don't know when they stopped working that it is past the 30 days required to report it and they won't do anything. 10,000 dollar set, garbage. Irrepairable. They don't make the same switch from 2 years ago or a replacement? Ashley won't fix it, warranty won't fix it, and I can't fix it if I wanted to. The bed we bought from them years ago fell apart too. I expected my 10,000 dollar living room set with a warranty to last more than 2 years. Absolute garbage.

I purchased the mattress from Ashley Furniture and at your store in Indianapolis in August 2023, It's now November 2023, I begin to have lower back pain so I so I have contacted the store in at their level. There is nothing they can do so I can't connect the warranty department for my mattress. They begin to tell me that there was nothing wrong with the mattress after they sent a Tech out to Review the mattress, not sleep on the mattress because that's nothing they can do.

This Store is nothing but a bunch of Con-artists… Bought a $2,000 Recliner 7 days ago, total junk, told my wife, "Sorry Charlie, you bought it .. you own it .." Williamsburg Va. Stay away if you value your Money.

I bought a living room for $4000 and I bought the warranty on it.. They lie about the warranty service and the furniture material is very bad.. Don’t buy from Ashley Furniture stores at all. Their furnitures is very bad made and they are extremely expensive for nothings

Picked out 3 couches online. Called ahead to verify they had them in-store to check them out due to a long drive to and from the store. Absolutely guaranteed they had them. Not 1 of them in-store. Of course they had the at least twice as expensive models and NO IDEA when any future shipments were coming in. Never again for any reason will I ever purchase or shop here EVER!!

I requested real leather not leather look and was told it was genuine. The price I paid was for top quality. I was lied to by the associate and then got the runaround by the manager and customer service. I used to work for this company and sell furniture myself. The technician that accessed this said I receive an option to reselect as well as customer care and the store manager Scott. I will not pay for this.

Do not buy ANYTHING from this store you will be extremely sorry. This is by far the absolute worst furniture store I've ever dealt with in my life. And sadly there is nobody to complain to. There are no real manager or anyone who can fix or correct anything. I purchased a bedroom set and after paying someone to move my existing furniture and taking time off work they called me the morning of the delivery to tell me the dresser was damaged and another one would have to be ordered. So here we are 3 weeks later hiring another person to move my existing furniture and take another day off work. I even phoned them yesterday to make sure all my pieces were in and in good order and was assured they were.

We have bought furniture from Ashley's for years, until now, we have always had a good experience with the store. We went and bought a bed for my granddaughter and when they delivered it, is when the problem happened. The sales lady ordered the wrong pieces for the bed and when they delivered it, they found the mistake.

I purchased a lowboy dining room cabinet from the McDonough, GA store. Paid for delivery and assembly. The furniture was damaged/broken which was not seen upon completion. Called the store more than 5 times to request a return. Store sent a repair woman who advised the store the damage was beyond repair. She also advised the store that I wanted a return and refund. The pickup took approximately 3 weeks (Oct. 17, 2023). As of today, November 3, 2023, my account has not be refunded by this store. I walked into the store to address this matter with a manager who promised to make sure we would taken care of you. I would highly advise that one shop else as the furniture is cheaply made, bad customer service (local phone number routes to another country). No one has returned my calls or money.

I bought a kitchen table and 9 chairs. 7 out of 9 chairs were defective and the table had dings. I returned the items as they were defective and I had lost faith in the quality/service of Ashley. They did NOT refund all my money. They still charged a restocking fee even though the furniture was defective. I will never recommend Ashely and anyone who asks I will make sure to share my story and tell them to STAY AWAY - quality is NOT found at Ashley, nor customer service.

If you want helpful, honest opinion go see Tony at Janesville store. No pressure just answered questions and listened. I'm not a big spender by any means and very critical when buying but Tony made it easy and really worked his butt off to get us a good deal on a very high-end brand. We actually left store to shop a couple more places and Tony continued to pull strings to get it in our budget after the fact. We will stop there first the next time we look for any home furnishings.

I was given a replacement recliner 13 months ago after a long battle with warranty dept. The recliner I have now is falling apart. I tried to review on the Ashley website and because it was negative they said they had my review already which is a blatant lie. Called Wayfair where I made the original purchase and was told nothing they can do. Ashley is nothing but hype, you're better off at Bob's discount furniture if I want inferior products.

We ordered new couches. It came dirty and didn’t come wrapped properly, I complained and asked for new couches or at least a discount for the flawed pieces. However, they said that they would clean it instead and they only did that, not pleasing any of my requests. I don’t want the flawed couches and if I were to keep them I ask for a reduced price refund. This was an expensive purchase and did not live up to the expectation at all. I want a change of price or to change the couches to new ones.

I purchased a sofa and love seat from the store. The loveseat arrived dirty. The delivery guy said to call customer service and they will send someone to clean it and if it is still dirty they will Replace it. He took pictures of it. We called and after submitting other pictures a time was scheduled for cleaning. After it was cleaned some of the dirts were still there. I forgot to mention that there was a damage at the back. We called customer service and they wanted to repair it saying it is their policy. They will replace the fabric on the arm. We have been trying to speak to a manager for over 2 weeks now and all we get is lie after another and no manager. The problem is not solved and there is a big possibility of taking them to court. We paid over 1200 for a damaged piece and we do not want a refurbished furniture. They misrepresented, lied and they are a big fraud.

Bought Bed, damaged from what appears to be retaped box. Notified them within an hour of pickup, said they would repair. Asked for replacement, told since I did not purchase delivery no replacement. Needed earlier and delivery was outside window. If I would have purchased the premium delivery they would replace. I paid the same for the furniture that anyone would have. Store no help, no service after sale except schedule repair one and a half months out. Basically, you have to pay extra for any real service or help from store. $1300 wasted. Do yourself a favor, pay a little more and buy from someone else. I have filed with BBB and my state's Attorney General to look into the practice of no warranty replacement unless you spend extra for delivery. Seems like a way to generate extra money for company.

I purchased furniture including dining table and chairs from Ashley Furniture. The salesman seems forcing to buy protection plan mentioning it would take care of any damages for a good period, pet damages, kids and all. It's been just over 1 yr, all the chairs of the dining table are shaking and coming loose. It's a big hazard to elderly people coming home for dinner. I called protection plan complaining about it and she said it's not covered because the chars did not break. Now, someone has to get hurt and break his back before anyone from Ashley will come fix it. Also, on other things, they are asking me to investigate if it is material, spring or what caused it. If all legs are coming loose, there has to be a systemic issue with the way it was assembled or a design issue, however this all PROTECTION PLAN IS A BIG SCAM.. Watch Out. I'll keep reporting this issues to help others.

One of the worst experiences I've had. The salesmen and everyone in store are great, but after we ordered it has been a nightmare. First off we chose Ashley furniture because we didn't want this headache. We spent near $10,000 and on a pair of couches, a sectional for the basement and 2 mattresses with bed frames. Fast forward 2 weeks and the couches, along with one mattress is being delivered. The other mattress ended up being on backorder which we were informed a few days before the delivery date. The 2 couches in the living room were easily delivered along with the full size mattress, then the sectional (which I measured the hallway several times before ordering and knew it would fit) comes and they get everything but the corner piece into the room. They were trying to fit it through with the curve against the wall, damaging the sheetrock several times, all they had to do was turn it around.

Our experience at Ashley's was horrible. My mother is blind. She went to Ashley's to buy bunk beds for my children, her grandchildren, for her home. She specifically told the saleswoman, Patricia, that she wanted a bed where the ladder wasn't blocked by the top bunk railing. They completed the transaction, and scheduled delivery and assembly. Once assembly was complete, my mom discovered that the ladder was blocked by the railing, making it unsafe for small children due to having to climb over the railing. Patricia ordered the wrong bed.

I have recently made two purchases from Ashley On-Line each over $1,000. I received a damaged side rail for the bed I ordered and wanted it replaced as I felt the damage was excessive since a chunk of wood was missing out of the bottom and paint had been scraped off on the top. I spent almost two hours total with a rep named Joanna and another one named Megha. It was a horrible experience for something that should have taken 15 minutes to resolve, taking approximately two hours, and never was resolved to my satisfaction. These orders were my third and fourth purchases from Ashley over several years and I will not be buying from them again.

Title: Terrible Experience with Ashley Store in Avon City, MA. I must say that my experience with Ashley store in Avon City, Massachusetts has been nothing short of a nightmare. Two months ago, I made a significant purchase from this store, which included a couch and a coffee table that I was really looking forward to having in my home. However, the excitement quickly turned to disappointment. The couch that was delivered to me was not just damaged; it was ripped, and the quality of the item was abysmal. It's beyond me how Ashley store could allow such a shoddy product to leave their warehouse in the first place. But, it gets worse – trying to rectify the situation has been an absolute ordeal.

I ordered a dining room table 3 weeks ago - confirmed delivery date by phone, received an email, confirming the day before and a text message the day before. I took the day off to be here for the furniture. It was never delivered. Nobody seems to know when it might be, I was told it was back ordered, Ashley Furniture has clearly gone downhill especially with customer service. Just look at the customer ratings. I wish I had before I ordered from here. Now I paid for a table and have no idea when I might get it. Company is coming in a couple of days and now I have to figure out how to serve them. This is ridiculous. Wayfair, Macy’s, Penny‘s, Amazon- I’ve ordered furniture from all of these places and they were delivered when I was told they were going to be. Do yourself a favor - there are many furniture stores out there. Don’t deal with this one. I have learned my lesson with Ashley Furniture.

No matter the condition of the furniture, you will not be able to return your items. You will ONLY be able to exchange the item. I bought a bedroom suite, and the dresser broke during transit. I inspected the dresser more closely, and the quality is poor. I asked for a refund. I was told it is not their company's policy, which is listed on the back of my paperwork. Whatever is purchased in store, cannot be refunded after you sign the paperwork. Do NOT purchase from Ashley Furniture Store. My purchase was made in Harrisonburg, VA.

4 years ago we bought a 6 piece dining table set with a 5 year warranty. It was the most expensive set in the whole store at the time and has done nothing but disappoint. While reading this please keep in mind that this table is not an everyday use piece of furniture. We use it about once a month on special occasions. I will admit it does look appealing but that does not cover for the fact that in the first few days we have already had to contact the store about the chairs and the result of that was us having to get things to fix it with our own money. Not long after that the polishing on the table has started to completely come off. The lamination on the sides and on the bottom started separating.

4 months after ordering and Paying, I still have the incorrect mattress size, and no lamps. Customer service now has failed to respond in a timely manner and the emergency ticket is in fact NOT an emergency. Just avoid this place.

My spouse and I made a large purchase in ASHLEY FURNITURE Martin Luther King Blvd in Las Vegas NV, today for a move into a new home at the end of the month not before the 23rd in October. Today is the 14th of October. We completed our purchase, and assured that the entertainment center we purchased was available in the warehouse behind the store on Martin L King Blvd in Las Vegas. As we were preparing to leave the store we were approached by the salesperson apologizing because she found out that one of the items is a direct ship coming to our new home which does not close until the 23rd of October. Were told that the shipment would arrive at our new unoccupied resident between the 18th and the end of the month. Since no one lives in the house this was unacceptable. We were told the item would be delivered from the warehouse behind the store and be set up.

Bedroom set was purchased online, we paid for delivery and set up. When delivered there was damage to the set in many different areas, the person delivering the set said they would take photos and have someone call us so we believed them. The same day it was delivered I called and advised them of damages and provided photos, it took me calling more than 6 times to get assistance and ask when would they come and get the furniture as I did not purchase used/damaged items. Finally they agreed to pick up only to be told the $213.99 delivery fee was not going to be refunded, at no time during delivery did they say if it is damaged they would take it away so no option was given. Ashley Furniture does not stand behind their quality and they do not care about the consumer. I am out $213.99 for damaged furniture that was delivered. I consider this unacceptable as a consumer.

Horrible experience. 8 weeks waiting for living room set. Even when it was scheduled for delivery today after calling the delivery 3 times. They did not show up even no call for reschedule, not to mention the workers in Store, they didn’t give us chance to speak, they hang up before we finish talking (happened twice from “Threasa” and “Temea”). In addition wrong items. I advise everyone, Stay away from this Store.

Furniture was delivered broken. The process to get it fixed has been a nightmare. No one has a clue what’s going on, I’ve been told 10 different things by multiple employees, and when I asked to speak to a manager was straight up told “no.” Will never buy from Ashley again.

I had wonderful experience spending my money. The two sales people were great. One had more experience is decorating, the other was just a nice person. However, I purchased a console from the Sarasota store and the poor lighting changed the color of the actual piece of furniture. It was delivered on time and in great shape. Unfortunately I had to move in quickly in my home, then have surgery. After I came home from the hospital I did not look at the console. After my daughter left, I took a great look at it. In the store it looked "brownish" which is the color of my furniture. In my home it was "grey." I am not a grey furniture person. It looks horrible in my home. It has not been used. The tag is still on and I was told from one of the salesmen they do not take back furniture. I paid about $900.00 including delivery and tax. I've never heard of a store not taking back unused merchandise.

We purchased a reclining couch and loveseat from the North Charleston store in South Carolina. The couches are only 10 months old and the padding is gone, the springs are making noise and the wood is sticking out of couch and poking our back and feet. We were told that this is normal wear and tear. The manufacturer warranty is still good, it's not even a year yet and they are not going to replace the furniture. This is NOT NORMAL wear and tear, we take care of our furniture, this is defective and made very poorly. I want our money back!

Today Ashley Furniture delivered out new leather couch and love seat. The couch had a tear. We called immediately, of course they just left, and they are going to send someone to repair. Repair…. How about replace? It is new. We waited and did so much research prior to buying only to be disappointed….

I wish I could give Ashley Furniture a zero star rating because that's all they deserve. Since the first time I went into their store in Vaughan, they were trying to overcharge me. I had to show them pictures on their website to prove I was telling the truth about the sale price which they kept insisting was the American website. Finally the manager came and corrected them. Then I was there for about half an hour because their calculations kept coming out wrong by around 400 dollars above the actual price. Just when I thought the nightmare was over they delivered my two nightstands. One in its original packaging and the other in a completely different box that the nightstand could not even fit in properly. Once I opened the boxes the one that was in its original package was in good shape the other one looked used like a floor model.

Don’t not do business with Ashley furniture! The sales team is instructed to be sweet helpful and knowledgeable about the products they sell, and to sell the most expensive items. But once you have problems with the item delivery or anything else they give you the runaround and become offensive mean and unprofessional! Then you are just left calling several customer service numbers, and no one knows anything and can’t help.

This store is horrible. If you don't want to live The Nightmare, which I have experienced and there are other options, I recommend looking for another option. I bought a sofa bed online and then they didn't have it available. I've been waiting for my money back for more than a month and they still haven't given me a refund.

I wanted counter height bar stool and Ashley online store had the best price. However, it came with no instructions. They were only able to provide a bad digital copy that did not work well. I tried asking for a different copy or a physical one, but they said that was all they had. If I had instruction I would love the product. Nice customer service people, but they couldn’t help.

We bought a sectional about a month and a half ago and when we they dropped them off they were damaged (from the warehouse was what we were told). A month later the couches are still here after we were promised a month ago they would be out of our way. They come to pick them up today once again as promised and guess what their truck is too full to pick them up and now we’re are being told it will be tomorrow before they can pick it up. We were also told that we couldn’t speak to the supervisor to clear things up. Ohh forgot to mention that the driver first said that he wasn’t going to take them because they were damaged.

We purchased 5 year warranty which covers, scratches, puncture, stains etc. We called in to utilize the warranty, the rep said that's only covered within the 1st month of purchase. They will refer me to a technician for repair which I have to pay. I will not recommend this company to anyone.

From delivery, to installation, to customer service, to accountability this furniture store failed at every level! I am still waiting for a resolution and no one has returned calls! Shameful! Their delivery was completed by a 3rd party who failed with “no hassle delivery”, they showed up with no tools and my wife had to argue with them to remove the packaging! They promised to Make it better, but sent the same technicians back, they promised to refund 50% of the delivery, refund never happened! They also never left us with parts to put up the shelves. Customer service is poor and the escalation department should be shut down!

We worked with Ryan at the turkey creek location and he was very personable and had great patience with us. Great guy. Made us feel comfortable with our purchase and helped us with get everything we were looking for! Would recommend every time!

No pressure from the Sales team. Karen, Ryan and Noah were like the dream team. I went there several times and there was no pressure to purchase. All questions were answered and products were explained and shown. We had great conversations and that just made the experience better. Ended up purchasing a few beds, mattresses, and decor.

I tried returning a barstool and I’ve been calling since September 20 and no one knows what I’m talking about. I also on the same day asked for a refund on both the warranties for both the furniture that I bought and up to today no one knows what I’m talking about. They have no record of me calling and I’ve been calling every day Since September 20.

Dining set delivered yesterday and notice that chairs rock back and forth due to having uneven legs. One leg is shorter than the other a 3 of 6 chairs. Immediately contacted Ashely Furniture in which I was informed that after delivery, I have to go through proper procedure to have 3rd party technician to come to reviw and adjust. How do you adjust wooden chair legs? Contacted Technician this morning to be informed that the schedule was unavailable as at this time. Need to wait as Ashley will not stand behind products or proceed with replacement until technician review. In addition, the table top has a quarter size spot where stain is missing.

Stay away from this store!!!! I purchased leather sofa 9/ 2023. After just few months sofa looks like garbage (only from sitting on it- that is why you purchased it!!), all cushion seats and misshaped, caved in, the leather getting stain even from water (this one year sofa looks much worst than my 14 year old leather sofas purchased at Macy's). We bought 5year warranty (STRONGLY SUGGESTED BY SALESPERSON saying that it will cover all eventual damages). Now I am trying to file a claim and they saying that nothing is covered under my warranty, that damages are not coming from one event(!?) Seriously!!?. I see that we're not first people that got such horrible experience with that. Can anything be done?? Can they just be THAT DISHONEST TO THEIR CUSTOMERS, hard working people?! NEVER EVER GOING TO PURCHASE THERE AGAIN!

It's a wall hugger and the control panel fell off in 2 days and the automatic control stop working in 5 days. I have made 2 appointments with a third party they deal with that has canceled now, twice, on the day they were supposed to come out and fix. The store does nothing to help after the product leaves the store. Never again.

We bought a Redmond tv console and it was so poorly put together. It was missing screws and the console was falling apart. We had to fix it ourselves due to them not wanting to take care of it since is had been 72 hours. They told us if we wanted a different one we would have to pay shipping. I would not buy from this company.

I needed furniture before family coming in town and was told the delivery would be the following week and ended up getting a call the day before delivery stating the couch is “damaged” so it would be the next week for delivery. Thanks for letting me down.

Bought the bed from Ashley, and wasn't told it was coming in a box. The bed was supposed to be 12 inches, but only went up to 10 inches. Took pictures to show that it didn't expand to capacity, no response. Also was told that moving the bed from one house to another will void the warranty, makes no sense. Save your money because once they get you to pay you have no choice to keep the product. If you want a tech to come out they want to charge you because it was moved from one place to the next.

What reputable company does not allow returns? I selected one of Ashley top bedroom sets and could not return when the wrong headboard was delivered. No example on floor & pic was misleading - salesperson & asst. manager agreed I was getting what I wanted based on the pic. Told delivery person & called store immediately, only to be informed there was no return - spent almost $8K for set and I only wanted to return the bed, but was told no.

After purchasing a sofa within weeks the cushions broke down causing them to sink so far down it was nearly impossible to get up. 2 technicians were sent and cushions replaced 2 times. This didn’t work. I asked for a store credit for purchase price to get another, they refused saying it was wear and tear. That is not normal wear and tear. One technician told is that the bottom frame was too low. The cushions are defective but Ashley will not stand by their product, there have been other complaints about the same sofa.

I purchased a $600 TV console/dresser from Ashley Outlet store in Antioch, TN. After 2 months the unit has started sagging in the middle and the wood has cracked in three places. I was under the impression that ALL of their furniture was covered by a one year Manufacturer’s Warranty. They told me because it was marked down, that it was not covered by their warranty. What difference should that make? Any decent furniture store should stand behind their brand! They have lost my business for sure! Beware dealing with Ashley!!

I bought a Tempur Pedic mattress and adjustable base. Sergio our sales person was very helpful the day we ordered it and when I called to ask to exchange the CA king that they had just delivered. The mattress and base do not fit in my platform bed. I know it was my choice to order the CA king. I thought that was the size mattress I currently owned. They sent what I ordered. My complaint is that I am spending several thousand dollars and I can't even return/exchange an item I haven't even used yet. What kind of customer service is that? Why would I ever buy anything there again. They have a comfort guarantee that says it is designed for confidence and peace of mind, but they don't want take the mattress and base back. So they don't honor their guarantee and the only confidence I have is that I will never shop there again.

The worst purchasing experience I ever had was at this store! I bought a chair on 8/21/2023 from the Alpharetta store in GA, which was overpriced to start with, but I liked it, and it was comfortable enough. I was promised it would be delivered on 9/7, which I thought was too long a time. Added to that was the fact that they were charging me almost 100 dollars for delivery! That should have warned me off, but sadly, it didn't! No self-respecting store ever charges for delivery, certainly not for purchases over 50 dollars!

I have purchased several pieces of furniture from Ashley with the intention of furnishing my entire house from Ashley. Not now. They make up the return policy. I was told if I was not satisfied with product, I could get store credit. NOT TRUE. Manager at Fairless Hills location on 9/10 stated I had to purchase another item before they would allow for an exchange. I was not trying to exchange, I was willing to do store credit as I was informed was the policy. This is not store credit. I was not informed and could not find this policy anywhere. Also, previous products had to be 'repaired' because items delivered were not in same condition as on showroom floor.

DO NOT purchase anything from Ashley furniture. They have ZERO customer service. They send used and abused products, charge you full price, and then put you through HELL to return the garbage they send you. DO NOT ORDER. There are so many better companies to use.

DO NOT BUY FROM ASHLEY'S. I would give it ZERO stars if I could. I have never experienced such poor customer service when it comes to addressing a warranty issue. I've been trying to work w/ Ashley's Customer Care in regards to my white leather sofa & recliner for far too long now. I purchased the set in 2022. The problem started within the 1st mo. or so. Here we are in 2023 & still unresolved. I have 2 sections that immediately were color stained within the mo. or so, by normal usage (people just sitting on the sofa or recliner). Pretty sure the sofa & recliner had not been pretreated before leaving the warehouse. Quality leather shouldn't stain from clothing like that. I've owned a light buttercream leather sofa for 5 years that I purchased from Jordan's furniture in the past & it never absorbed the colors of clothes.

The furniture I ordered online from Ashley Furniture Sunday, August 27, 2023, has become a nightmare. Attached is the order confirmation that Ashley emailed me. As you can see, originally I did not want to pay for delivery or assembly. But, once I ordered a 5 year Furniture Protection Plan, a box appears that says “No Hassle Delivery. Assembly included FREE”.

We went into the show room and met a great salesperson in Flowood Ms. We selected what we wanted and scheduled delivery for three weeks later. When the delivery drivers showed up, they had one piece of a three-piece set. We were never notified that we would not get the whole set. We noticed it was damaged about 20 minutes after the drivers left. When we called our salesperson, he apologized and tried to help but the company wanted to do a service ticket on a brand-new piece and schedule the rest to be delivered in two more weeks. We ended up cancelling the remaining order, but they still charged 450.00-dollar delivery fee and would not take back the broken furniture. We are shopping at another company for furniture that will meet our needs. It is sad that we cannot do business with a company and not get screwed over. I would highly advise to be very careful when doing business with Ashley Furniture. We would not recommend at all.

A month ago I bought living set from Ashley outlet in North Olmsted ohio, it was on clearance and I paid almost 1600$. When I first try it it was uncomfortable. I felt numbness all over my lower part. I went to the store to return it after one week from buying date and I explained to them that I have medical issues and I can use my living set. They made the customer service to call me and the lady was uncooperative and said, "Sorry it was on clearance, we can't return it." So I lost my money and I can't use it..I don't recommend this store for anybody..

Worst furniture in history. Furniture smells at delivery and caused family allergies and a guest asthma. With upgraded delivery they remove the 30 day return policy available for regular delivery with a 72 h policy. Needles to say we will never buy anything else from Ashley with their bad smelling odor filled furniture! Recommend everybody to stay away. Their store stink with perfume for a reason!

Do the research by checking their online reviews. I didn't do this and fully regret it because they forced a charge through on my credit card for $1,400 on merchandise I didn't purchase nor received. My credit card company verified and confirmed my documents for a refund because they couldn't confirm their records with photograph delivery. I refused to accept a table they unpackaged in my driveway as not my order. I purchased 2 dining room tables for $1,700 with next day delivery. They showed a week later with a table that I did not purchase at all. I was on the phone with the representative and said I was going to dispute the transaction. Crew loaded up the truck and left. I went to work.

I order ottoman for my sofa, my boyfriend went for pick up. Once we unboxed it we realized how huge it is. Six people can sit hahaha anyways is way too big for our living room. We decided that we would like to return it and been told that there’s no return policy!!!! What the hell!!!! Anyways I claimed it though my credit card but this was the last time I’ve ever purchased anything from them and would not recommend to anyone else!!!!

We purchased a sofa. The first one was delivered heavily damaged. We sent it back. The second one came with paint splashes on it, but Ashley and the delivery company requested that we keep the sofa in the home to see if they could fix it - with the option of requesting a replacement if we decided later to do so (if we changed our mind). After not being pleased with what we heard from customer service about the repair process, we requested a replacement. They went against their word and is now giving us run-around. Now we have to wait for someone to come into the home, take the sofa apart, reupholster the portion with the paint on it. So, we are going to get a sofa that has been taken apart and pieced back together - all with a different fabric run. And Ashley will not tell me if they will replace it them if we are not happy with the results.

We spent $4500 on a high end leather living room set. Within a few short months the recliner broke, we called to have it repaired since we paid extra for the extended 5 year warranty. It has been a run around the whole time even though the manager said they would make it right. We won't shop there again.

Highly disappointed with the product and services. Ordered sectional, sofa, queen bed, bedroom dresser, etc. in Apr 2023. Below is what I have gone through. I spent so many hours in calls, follow-ups, taking pictures and videos to be sent to customer care. Finally disputed the transactions after no concrete results. Will never deal with Ashley's furniture again.

I ordered a jewelry armoire for my daughter. The color was named “Taupe Mist” and it looked sort of antiqued with an off-white-tarnish color. The color that arrived was a hideous greenish yellow. My daughter hated it and so did I. I called to return it and was totally willing to pay return shipping. However, Ashley required that I arrange for the pick up and that I produce my own label. The first shipper I contacted wouldn’t pick up the item because it weighed 72 lbs in the box. The second shipper would charge $234. The third shipper would charge $200. I contacted Ashley 6 times (3 via phone, 3 via text) to request that Ashley send me a label so that I could return ship using their negotiated rates.

The customer service and company policies are the absolute WORST! They keep screwing up my order and saying that they will fix the problem, but it is not getting resolved and I am still waiting for my refund. I had to spend so much time on the phone, making call and after call. NEVER AGAIN! I will never purchase another item from this nightmare company.

Bought a patio furniture, received a defective furniture, I reported the issue within 72 hours, called customer service. Got a agent that I can barely understand what they saying so I asked to give me someone that speaks clear English and they hung up so I called back to let them know I had a defective furniture that was delivered. It had scratches on it and broken pieces, I was told that they will schedule a technician to look at and I stated that I purchased new furniture and I don’t want a tech so they put me on hold for 30 minutes and I also sent defective item pics multiple times, called and reported multiple times, all you get is contractor employees from overseas. They are no one helped with return process, finally I got email saying I have to pay shipping cost though it is defective piece.

March 2023 we bought a reclining love seat from Ashley's located at 333 Matheson Blvd W, Mississauga, ON L5R 3G3. When the delivery people came to deliver our furniture, They dropped the love seat on the front right corner. This resulted in a bent frame and torn material on the kick out when he tried to grab and hold on to it. I informed the driver I did not want the sofa now and wanted it returned. As I went to call the store to tell them, the delivery guys told my wife they had to leave and someone would call leaving this broke piece of junk in my living room. Ashley sent out a tech to change the ripped pad and he left.

Sales agent/ Manager was great because we bought $20,000. Worth of furniture for our lake house. We had a King size bed less than 4 weeks and it broke!! I Think IKEA is better made than that. We had one person who’s 100lbs sleeping on it. And it broke???? So they can’t send me a different bed because I don’t want it happening again. But they’ll send a guy out a month later without any parts! I’ve sent them what is broken and what they need. So they send a guy for nothing!!! Then they said they’ll send the parts. That’s another 2 months!!! And to have a service guy to come out again. I can’t believe I spent all this money and the customer service is the ** and warranty! How does any company stay afloat with service like that! Believe me I’ll be Telling everyone not to buy anything at ASHLEY Furniture!! I even asked if I can speak to someone about a complaint. They told me to put it on Google!!!

I try to exchange my super super firm bed and nobody cares, nobody help me. I'm stuck with a 7,000 bed that hurts my back every night. Terrible service, terrible furniture. Don't buy anything from that store.

Delivery dates are completely arbitrary. Customer service is TERRIBLE! Still have not received my order. Will never order from Ashley Furniture again. I placed an order for a bedroom set and chose a delivery date. The confirmation email stated that my delivery was successfully scheduled. However, I did not receive any shipping or tracking information regarding my delivery and it did not arrive on the scheduled date. I spoke with Sapna, who initially told me that I had already received my order the week before. Wrong! That was only part of my order. Why do I have to explain this to customer service? Then Sapna assured me that it would be delivered in 2 days. Once again, no shipping or tracking info and no delivery. I contacted customer service again and Asgar told me that he doesn’t even have access to my order delivery information, which is interesting because how did Sapna know my delivery would supposedly be delivered in 2 days?

I ordered 4 new dining chairs. They come in sets of 2. I had all the chairs put together except one. The last chair did not have holes drilled to place bolts in them. Keep in mind I am a single woman and had no way to drill holes. I contacted customer service to see what I needed to do to return the chair. I was told that they could not have me send it back but I could donate the chair and send them a receipt saying it was donated and they would send me a new one. So, I donated the chair on 7/22. I emailed the receipt as instructed. On 8/16 I had not received a new chair or any email acknowledging my donation. I spoke to the customer service rep and was on the phone for over 45 minutes (after they disconnected my call the first time).

We bought 4 counter height stools from the AHF in Mason, OH. They had two in the store. When the salesman called the warehouse, he was told they had two and that we'd have to wait for 2 more "to come in" for us to receive our order. We were told they would be available for pickup in Dayton in 10 days. We wanted to bring home the 2 they had and just wait on the other 2, but were told no. We agreed to wait. After 15 days of silence from them, we were finally able to get through to "customer service." It involved multiple calls and long waits/being disconnected. We were told that they would not be getting the stools until sometime in September... So at least 10 WEEKS after we purchased. We cancelled the order that day. We waited an additional 5 days for the charge to be refunded on our credit card. Nothing. So, we initiated a credit card dispute on day 6 after cancelling.

Bought a patio furniture, received a defective piece, reported the issue within 72 hours, called customer service and sent defective item pics multiple times, called and reported multiple times, all contract employees, no one helped with return process, finally I got email saying I have to pay shipping cost though it is defective piece. Please do not buy any product from Ashley Furniture.

I purchased a sofa from Ashley Furniture eight months ago. The whole middle cushion the zipper busted out and it’s coming apart from the back of the sofa. I took the extended warranty and I have not even had the sofa for one year. They sent a representative out to look at my sofa that I keep covered with blankets, I do have a dog which is a Jack Russell Chihuahua mix and the dog is only allowed out while we are home. When we leave the house the dog is crated. The person that came out to look at the sofa ask if I had a dog and of course I said yes, because I do. I have the exact same sofa that I had purchased seven years ago that held up wonderfully. I actually gave that sofa to my brother and he still has it - it’s just a little worn due to being eight years old. However, I purchase a new one the last less than eight months, I am very disappointed. The middle cushion has the zipper that busted out due to being overfilled with stuffing.

Don't purchase anything here. We purchased an ultra-plush Stearns and Fosters (& Sealy Brand) mattress here about 2 years ago. Last week we came in to purchase an exact replacement for our mattress. A salesperson named Bob helped us and identified a mattress as the exact replacement. We purchased the mattress, and it arrived last Wednesday, only it was not ultra-plush, it was a soft. We went into the store the next day to ask to exchange it for the mattress we asked for. Sealy has a 90-day trial period. We were told they would need to contact their warehouse to perform the exchange.

We received two end tables (T150-3) from the warehouse in St. Louis. The tables were supposed to be New In the Box (NIB). One table appeared that way, only to find out there was a side piece that was cracked (labeled "E"). The second table was obviously a return, with massive amounts of tape to close the box. When opened, it was evident this table had been previously assembled. The table was partially assembled with parts missing. Efforts to work with the Customer Service Department, so far, have been to no avail. In the past 9 days I've talked to 7 different people. Each time the call drops after 15 minutes or so. I've sent 15 pictures of the damage to 4 different email addresses, to find out that maybe 4 have been posted to my Service Ticket. BUYER BEWARE!! I won't be doing business with Ashley Furniture in the future.

I ordered a sectional online through the Ashley website. I didn't know it was different than going into a store in terms of dealing with problems and issues. I paid extra 250 for delivery AND Assembly. And of course, the furniture doesn't fit into the house. Which I knew it would need to be disassembled, and then re assembled - it's a large sectional! Which was why I paid extra for it. I had to send it back bc it got damaged trying to put the couch in the house. Calling customer service was a nightmare. They kept asking if I wanted to know the status of my delivery - obviously I know the status.

They sent me a set of broken tables and then charged me a 25% restocking fee. If I wanted another set of broken tables they would only have charged me 10% and given me a credit. ** company, ** customer service. Will never buy from them again.

As a first time customer, I needed to get a brand-new, firm mattress as my other mattress was no good after 4 years. What struck me about this place was their "10-year limited warranty" which was advertised on the product that I purchased, as well as under their "Warranty" section of their website. I always double-check everything before making a purchase, especially on something I'm spending a lot of money on. I received the product shortly after, and just took it out of the box a week later.

I hadn't had new furniture since the 90's, so my 3 children got their money together and spent $3,000 on a sofa and loveseat, on June 6, 2023. Once the furniture was in my home, it was obvious that the couch cushions were a different color than the couch, so I complained. Granted, I did receive replacement cushions. As the months rolled by, I was having more difficulty getting out of the couch. I was literally getting swallowed with the sinking cushions. Not to hurt my children's feelings, I bought those boards to strengthen the cushions. In total, I spent over $200 but nothing seemed to work. I was getting backaches.

I have purchased several items from Ashley through the years and each time there was an issue: with delivery, broken or wrong items, or items broke within the first year; however, issues were corrected. We recently purchased a very expensive mattress with the promise of getting a $250 gift card. After getting the run around for a month, the salesperson Andre ended up telling me, “he never said that and that we were mistaken and there’s no reward/gift card.” To make matters worse - this very expensive and supposedly firm mattress is already sloping in the middle. I spoke to Marie, the manager Marie, and she’s either clueless or lied, too! We have purchased items from CT and never had an issue like this. Unfortunately, City Furniture and Ashley’s are one company but we won’t patronize this company again. We were going to purchase an adjustable base, and a living room set but purchased from Rooms To Go.

After making so many mistakes on my order, the chair "Blaridge rustic brown desk chair" came damaged. I called Ashley several times and they finally gave me a phone number to call, 603 888 4848. They asked to send pictures, which I did, and wait for their call. Today I called for the 3rd time, I just want to return a chair that came damaged (I have all the rights) and they are refusing to have it returned. I bought a very expensive chair that cannot be used and they are refusing to return the chair. This is the worst company and what they are doing it's illegal! Don't come here... you find same furniture, at a better price and arriving much earlier than Ashley at BOB Furniture. They are unprofessional and rude. I just had a call with the manager of the store, Brie. I told her I wanted to return the items and they are charging 10% fee!!! This is not legal!

What a horrible company this is; we started on July 2. Went at the store to buy Tempurpedic; the sales person was very condescending and he even told us to leave if we don’t like it. He ordered the wrong base. It took a week to fix the order. Today July 14 only the mattress was delivered and not the base. We have to wait another week. Please close that store. You don’t belong in this business. Every time I’m gonna look at this expensive mattress I’m going to think about this horrible experience. I hope you get what you deserve for such a substandard service.

Don't go here. Our couch delivery has been rescheduled twice, this time at the last possible minute--they said our furniture "couldn't fit on the truck,"-- and we've already gotten rid of our old couch in preparation for the new one. We have family coming into town for a reunion, and now, no one has a place to sit. I'm livid. We heard horror stories before we went, but I didn't think simple DELIVERY would be such an issue.

Bought the bedroom suite with mattress for my daughter. After a while the Mattress start caving, called and they said it’s still under warranty but when they found out it have couple of stains they said that voids the warranty. I have no idea what stains has to do with a defective mattress and they refused to replace. Scammers, never buy from there again.

Unable to contact store and unable to get someone on the phone for and exchange. Ashely sent the wrong item and it took them a months to get us the right item, this is just the tip of the iceberg. Bad service overall would have spent the same amount of money at another store and taken out chances.

My wife and I arrived at their Flowood Ms, location to purchase our children new beds. When we arrived we were not greeted when we came in the store nor did anyone attempt to assist. Terrible experience and we definitely will not be returning.

BUYER BEWARE! Customer service is nonexistent with Ashley. They sold us a kitchen table and a 5-year extended warranty through GBS, telling us that no matter what may happen to it in the 5 years, we would be covered. No one provided warranty paperwork or specific details. We were only told that any damage would be covered. We've had the table one and a half years and the finish is coming off. This table is rarely used and should not be doing that. The warranty company refuses to cover the claim because we did not call within 30 days of noticing the issue. The thing is, NO ONE told us about this 30 day window until today! GBS will not work with us to reach resolution on this and Ashley won't work with us either.

I ordered a chest, paid for it, scheduled delivery, CONFIRMED delivery and then waited, and waited, and waited for my order...until I called them, only to find out there was no delivery on route. I wasted an entire day waiting for them and they did not have the decency to call me to let me know the product I ordered was out of stock. I tried calling the store I place the order at and no one picked up the phone. After trying to talk to someone for hours, I finally had to drive 1 hour to talk to someone. HORRIBLE, HORRIBLE customer service. I give them a 0 out of 5. NEVER buying from them ever again!

We ordered two online from Ashley Home Furniture. I received the order on a Friday night and assembled one chair Sunday (two days after receipt). The chairs was too short for our table so I disassembled and repackaged the chairs the way that I received them. One week later I took the package back to my local Ashley Home store, I was told that I could not return them to the store and that I would need to generate a return slip online and return them to the warehouse.

The wrong furniture was ordered by salesman and delivered. They said call customer service to do exchange. Week after week, call after call, they now will not exchange. Text after text (that I have kept) from store they were Rude people at Louisville KY Breckenridge store and customer service is worse. Now they think I am going to pay for something the salesman (no longer works there) NOT.

In October of 2022, I purchased over $13K worth of furniture from the Ashley Furniture location in Staten Island which included two bedroom sets and two couches. The furniture was delivered in February of 2023. One bedroom set was delivered with cracks in the wood and one couch was delivered with a ripe down the side in the material. I sent the bedroom set and couch back that same day and a new bedroom set and couch was not delivered until May.

What a complete disaster!! The thing that is SO frustrating is, no apologies and even though they screwed up, they are not willing to work with me! They ordered the wrong bed and they delivered a damaged night stand. They will not agree to deliver the correct furniture later in the afternoon or early in the morning so that I don't have to take a whole day off of work (which is hard to do this time of year). I am more willing to work with them vs. them trying to work with me. Again, THEY are the ones that screwed up. They are refusing to deliver first thing in the morning or later in the afternoon. With the holiday next week, I actually have Wednesday off. I set delivery up for July 5th. I got an email saying they will deliver on the 1st. That will not work for us. I told them they screwed up, I have it scheduled for the 5th. He said, "The 5th is full now." Again, they screwed up on entering the incorrect delivery date.

We spent over $5,000.00 of 3 pieces of Livingroom furniture & it didn't last 3 months. Bought the warranty (Which is a joke) & they still will not honor or stand behind the CRAP furniture they sold us. DO NOT buy Ashley Furniture! They sell you stuff they will not come fix!

I bought a $3000 sectional couch and it was damage and they wouldn’t replaced. Instead they send someone to try to fix the broken wood by hammering it down. The cushions are sagging. The quality is very poor. I wished I researched them before buying from Ashley Furniture. Customer service was awful. They still haven’t replaced the cushion they promised to replace. I feel like standing in front of their store and warn consumers not to purchase from them. I never wrote any reviews before in my life but this one I felt like I have to warn the consumers.

I purchased a coffee table online from Ashley Furniture and I knew it would have to be assembled. When I received the coffee table the main part that holds the whole thing together was broken in half. I contacted Ashley immediately and was told to send them a photo and the instructions which I did, but received no answer. I sent what they wanted at least three times with the response to send them the photo and the instructions. After the third attempt I asked for a refund and never received a response. I ended up trashing the coffee table and count my loses. I will NEVER EVER purchase from Ashley again.

Ashley Furniture customer service is the outright worst. I called them about cleaning instructions, and despite providing them the material of the couch and the product number, no one seemed to know how to provide cleaning guidance, and their English was poor. This was after calling them twice and asking for simple cleaning instructions. This demonstrates a total lack of training of their employees and disregard for customer service. Please don't purchase from Ashley Furniture... They don't give a crap.

My husband and I inquired about buying a couch on Sunday, and we decided to go with a different vendor. I kindly communicated with Ashley customer service that unfortunately I had a better financing deal and would not be purchasing the couch. Please let me reiterate my husband and I signed nothing. We authorized nothing. Today we found out that Ashley went ahead and charged our credit card over $4,200 and wanted to deliver a couch that I never ordered. I never signed for this purchase and I never ever ever authorized it. I have spent the whole day disputing these charges, and explaining my situation and what Ashley did to us. To add insult to injury, we left the store on Sunday emotionally upset because our dog had just passed away a week prior.

Very poor customer service, promised me 15% off for first time online users, they did not send me a code as promised and demanded chat transcripts. I blindly trusted them before ordering. Please look elsewhere, do not trust the chat or the customer service. Also cheap quality furniture.

I purchased a sofa and loveseat from Ashley Furniture in March 2023, but a couple of days later noticed the left side of the sofa was broken. I contacted customer service, and they assured me that a technician would be sent to fix it. However, three weeks went by without any progress, and when the technician finally arrived, they informed me that certain parts needed to be ordered. Another three weeks passed, but still no sign of the parts or the technician. Frustrated, I decided to call Ashley and they informed me that they would replace the sofa instead. After a couple of weeks, I received the disappointing news that the product had been discontinued. In an attempt to resolve the issue, I reached out to customer service via email, only to be offered a 10% discount, which would also void the warranty.

Remember this before you go to Ashley Furniture to buy anything. This is an example of how Ashley Furniture treats their customers after a sale. I purchased a bed set from Ashley on January 15, 2022. After it was finally delivered, the installer came and refused to install it with my Tempur-pedic mattress saying that the mattress was too heavy for the bed frame. I have been trying since then to get them to refund my purchase price and they have refused to do it saying that I could pick out something else. I finally sent them a demand letter claiming three times the damages under the Texas Deceptive Trade Practices act. It has been 16 months and they finally sent me a refund in May of 2023. Google Ashley complaints and you will see this is how they treat many of their customers.

I have bought a pair of reclining leather sofas and other goods worth $6000 from Ashley Furniture three weeks back. On the second week itself, one of the sofas power reclining mechanism failed. I have raised a complaint with customer service and they can't do much. Provided me a number to text the details. I did it and it is already a week. Still no action. Only response is their system is done. The biggest furniture retailers North American system is out for a week. Do you believe it? What matters is, they don't care about the cutomers, once they sold the item. You are on your own, once you made the purchase. There is no way to provide a negative star here.

Purchased bedroom set for grandson I'm raising - even bought insurance- saw "Free setup and delivery"/spent about $1000 and for us this took scrimping and sacrifice. No set up... Called and was told that I couldn't even pay to have it done and got no help. Set up the dresser.. Drawer handle edge sharp and when we were making the drawers one was pushed to the side & touched/gouged dresser side. Working on bed but missing parts... Called again and ordered missing parts which came a week or so later, but the holes do not line up A13 and A14... not even the same pattern. Then realized other parts are missing also (middle supports). So stressed... We already got rid of old bed so he's on the floor. Now I've been on hold for over half an hour waiting again.

My worst experience about buying furniture. Since my first visit I thought something was wrong. The customer service was a complete mess, she doesn't know what she is offering or selling. Then, I chose my sofa bed, she called her supervisor "just" to make sure that the order was completed. And she was so busy that without make sure, she said "yes". 2 weeks later, we received the wrong order. I called 17 times!!!! to tell them what happened and they never answer the phone call. I had to go and make my complaint. At the beginning they say it was not their Fault. Then they try to fix the mess and send me another sofa. A month later... I'm still waiting that they call me back or give me some news about my order. Literally a mess! The manager told me that she was supposed to called me back or sent a email but I'm still waiting. I'm afraid that they do not refund me my whole money. But PLEASE never again buy in this mess! The worst customer services.

Updated on 06/17/2023: Warning this company has the most horrific customer reviews with Consumer Affairs and BBB! I did not know until I decided to look them up and once I realized they sold me a defective product. This product has many manufacturer defects. Run! If I could give them no stars they would get zero! Do not buy from Ashley Home Furniture!

Sales Order **. Customer Service Case number **. The outdoor furniture delivery was on July 5th and by August 2nd I was already requesting a furniture replacement due to discoloring and loose screws, after only a month. They replaced part of the set. Later, the discoloring happened again in a few weeks. When they delivered the replacement, one of Ashley’s employees told me that it was going to keep happening, that I wasn’t the only client with this issue and he recommended that I request a change. I quickly contacted again to request a return or exchange for another model. Two employees visited on two occasions, one American and one **. One told me that it was discoloring due to use but it was only outside for one month. The ** told me that he was going to include a furniture replacement with his notes. It turns out that both solutions were in Ashley’s favor.

I purchased a couch, love seat and recliner sold as all leather or just over $6000 plus insurance. After a couple years the couch and recliner started fading and peeling. The material is vinyl in parts not leather as claimed. A claim was filed with the insurance carrier and the insurance company claimed that is expected normal wear and tear and not covered. This is clearly not wear and tear but material defects. The insurance is a scam and the furniture is poor quality.

In January this year I absolutely need a new mattress. I am not well and waiting for a kidney transplant. So I had to avail myself of their credit card. I knew it was a mistake but I didn’t have much choice. Anyway I have been paying every month and was sure that my balance would have gone down substantially. Well like Gomer says “SURPRISE, SURPRISE, SURPRISE"!! After only 6 months they have charged my account almost half of what the original amount for the mattress in interest charges. That’s right! Almost $300 in extra money for a product that was only about $600 to start off with. I am disgusted! I will never walk into another Ashley Furniture again. They should be ashamed.

I tried to buy a reclining loveseat at a good sale price on Ashley online. I thought I would try Ashley because they have a store where I could try it out. There was no "Add to Cart" button. I chatted with a representative who eventually told me it was discontinued but he could find me a different one. That was a waste of my time. At least I didn't make the hour+ drive to the nearest Ashley Furniture store. If brick and mortar stores want customers, they need to treat customers better.

I purchased a beautiful bedroom set back in Feb of this year. It's the entire bed, dresser, 2 nightstands, a vanity and stool. The day it was delivered I told the men who set it up that there were dents in the headboard, a CHUNK missing out of the footboard and then I saw the vanity. Totally put together BACKWARDS! The stool that goes underneath it was about 3-4 feet away from it. I told them the legs were on backwards. They assured me that they were not. I then asked them how I was supposed to put the stool underneath it? There's a wooden bar that goes across the two legs they had put in front and none between the back two legs. I said they put the legs on backwards. They said - it's the only way it would go together. It was a "manufacturer error" and that I needed to call them and have it replaced.

I bought over 6000 dollars worth of furniture and spent 900 on a warranty. When my table started to peel after a couple weeks of receiving furniture I called to use warranty and they said no warranty was bought. It took me three weeks to prove I bought a warranty and at this time I was already frustrated. So I asked for my warranty money back when they weren’t going to fix my furniture. I did what they said about canceling warranty and they said I would have my money. Never heard from them again. Two months later talked to someone who said she would fix it and three months later and she is ghosting us. They made us feel as we were an inconvenience to them for asking for anything. We spent too much money for furniture to fall apart less than a month after getting it. The fact no one was like let me make this right is horrible.

My wife and I wanted a sofa with chaise in white for our new Florida condo. We found a nice-looking piece at Ashley, but were concerned about its thin vinyl upholstery. The sales rep offered insurance against wear and damage, which we bought believing it would protect our $1,100 purchase. Within two years -- and despite rather limited use of the furniture -- the vinyl inexplicably became hardened in various places, and shortly afterward began to crack. Ashley's insurance did not apply, we were told, because we had not punctured or cut the vinyl; and protection against defective material or manufacturing, which we thought we had purchased, did not apply. I then had the cracks professionally repaired for $220, but within two months the vinyl started hardening and cracking there and in other places. Now it's four years later and the sofa looks horrible.

Purchased a bed frame, company contract delivery. Installed frame. The same evening a strong chemical smell was coming from wood frame. I contacted company. They sent a tech to home to assess complaint. They recommended I open windows and buy an odor spray. I stated that I wanted to get a different bed. Someone was going to call me but never did.

Husband and I bought a $8400 6 piece couch set. We were assured repeatedly that it was highest quality and extremely durable. When time for delivery, 3 pieces didn’t even make it off the truck. They were broken and or faulty. I was then left with half a couch set in my home. An hr after they left I noticed my one recliner made a clunking sound and the other 2 pieces, the stitching was already coming loose and the staples underneath were not holding. I called customer care only to be told, "Too bad, it’s already in your possession, we will send a tech." That was not acceptable to me as obviously the entire set was faulty to begin with.

So I bought a recliner. It is white. So far so good. Hopefully, the material won't stain like one person put up that a pair of blue jeans stained the white recliner material. What I am writing about is I bought a mirror and this I need to return since it was delivered blemished. What is it with this company? I had to take pics of the damage just for them to determine if I am worthy of getting a return label. Oh no, you're not going to determine this. You took out the 114.00 out of my credit card. You do not have that right. I should be able to return if I say so. I want my money back and NEVER will I be ordering AGAIN from Ashley Furniture. What give you the right to take my money and then just 'cause you are online give blemish materials to the customer!!!! BBB on my list!

Ordered a jute rug and never received it. Called customer service and they claimed I did receive it at an entirely different address than my own. When I told the representative I didn’t live at that location she said there was nothing she could do and I’d have to wait 5-10 business days for Ashley to call me back for a refund. Horrible customer service. The representative kept stating that there was nothing she could do and I would just have to wait for a call in the upcoming days. What is the point of a customer service line? I also tried to post a review online but they will not allow it to post skewing the reviews on their website. Just wanted to make people aware of the challenging process to get your money back for something never received. I’ve never ordered from Ashley Furniture and never would again.

Customer service when we purchased was great. They accommodated our needs, went over and above. However, the problem was with delivery. We purchased the white glove delivery, paid extra for the service, to make sure everything goes well. Delivery people did not use floor runners (it was raining heavily), we had to put towels, sheets on the floor for them. They dragged the furniture on our floor instead of lifting. In doing so, they damaged our brand new stairs finished the day before because of dragging the furniture all the way down.

I received bedroom furniture (bed and nightstand) and they were damaged. The material they are made of is very low quality. I chatted with someone at Ashley the same day and they said that they have to wait for something before addressing the refund and pickup; but they never got back to me. I called to follow-up and I was told that I have to put the furniture boxes out in front of my house from 9 a.m. to 7 p.m. I told them this is not possible because they are likely to be stolen and then there won't be anything to pickup. The person I spoke to said that's the way it has to be. I asked for him to provide me with the FedEx shipping number so I can contact Fed Ex to communicate with them regarding the pickup and the person would not provide me with a shipping number. He kept saying that I have to put the packages outside. It's cloudy today and might rain, what happens if the boxes get wet and fall apart as Fed Ex is picking them up?

My new dining room chairs had one with broken back. Ashley would not replace the chair. Instead, sent a new back to my home. A tech came to replace the broken back and install the new one. He refused to take away the broken back and the box that contained the replacement. I called Ashley many times but got no satisfaction from them. I am a 74 year old retired vet and had recent open heart surgery. So, my worn down body had to load the broken chair back into my car and take it to the dump. Ashley, you should be ashamed of yourself. I would not do business with Ashley again if they were the last furniture store on the face of our planet.

Received furniture with damaged panel. Called customer service and they asked if I could email pictures for their review. After the service rep reviewed the pictures, I was advised by email that a replacement part could be shipped, and I would be contacted when replacement part was available. However, after numerous calls and emails with customer service replacement part not received, customer service has not answered emails and problem not resolved. Highly recommend you shop elsewhere.

BE VERY CAREFUL PURCHASING FROM THESE PEOPLE. I had purchased all our furniture from them in the past and recently started to replace the stuff I purchase 15 years ago. Don't believe the hype with the interest free marketing. The interest is tacked onto the price of the furniture. Had to fight with them after finding out my bill was $1600 more than what was listed online. Now the price decreased again and they won't match the price. AND.... Of course non-returnable because they had to order it. Very disappointing. At least I learned this with the first round of purchases to replace old furniture. After speaking with a customer care specialist, they are still not honoring their price guarantee. It's been 8 weeks and I still don't have my furniture.

On February 14, 2023 a couch was delivered to my home from the Ashely Furniture Store located on South Loop, Chicago. When the couch was delivered, I noticed there was some damage. I reached out the Ashley Furniture the next day to resolve the issue/report the damage. Instead of offering a refund or exchanging the couch, they sent out a technician through the warranty to try and repair the damage. I found this suspicious since the couch was damaged upon delivery, NOT from damage caused by myself or any other action listed in the warranty. The service technician attempted to make 3 appointments to fix the couch, but failed to make any of those appointments. They asked me to send multiple pictures of the couch and the damage to order parts, but managed to order the wrong parts not once, but twice.

I will never again shop Ashley. Timeline: 12/2021 I purchased a very large sectional and king bedroom set. As we all know due to Covid everything was back ordered. 6-8 weeks. I received the furniture late June 2022. By December the section was literally falling apart. Still well within the one year warranty on top of buying the max care. I spoke with Tangarey. This started a FOUR month process of multiple calls and emails. Finally mid-April 2023 I get told you can go pick out your replacement. But here’s the catch, they only give you a store credit for the amount you purchased the couch for with 14 days to use it.

2-15-23 Ordered a sofa on-line at Ashley Furniture, was suppose to arrive 3-15-23, no communication, called and was told it would be a few weeks. Received an email 4-3-23 stating delivery would be 4-8-23. Had my old sofa picked up, and at the end of Saturday 4-8, no sofa was delivered. Called and was told the sofa was missing an ERP ticket and the warehouse needed this information for delivery. It would be 24hrs and I'd get a call. Rec'd no call back or follow up.

Purchase the couch suite in March 2022. Six months after owning it notice there was a seam on the upper cushion that has come apart, it was a manufacturer defect. Contacted Ashley guest care services. Explain to them what was. Sent some pictures, etc. Instead of technician would be in contact with me two months go by. Have not heard from them. I contact them again guest services, they claim they didn't get the pictures so I resent them again. This time they said they got them and they're going to have a cushion mailed out to them and have a service technician call me and have it repaired. 3 months later no repairman, no call, no cushion.

PLEASE do not continue to purchase from this company. I have had many deliveries and bought from several other companies that were TOP NOTCH service. This company is beyond BAD.. Reprehensible and atrocious. I have never in my life dealt with such incompetence and unprofessionalism from the top to the bottom of the food chain at any corporation. They literally do not have a consumer complaint department and it's quite apparent why. I ordered three pieces of furniture in Feb. I was told they only deliver once a month to my area. I get lots of deliveries here daily, but I let that slide. The first delivery attempt I did communicate with the driver. I had to take my son to the hospital and I was returning but he refused to wait and would not come back. He asked me if I wanted him to drop the items off at the home store in Reno. I agreed to do that as I didn't want to wait another month.

On the day of delivery of our order arrived missing parts and we had communication barrier. Total hassle to get replacement delivery. Upon the delivery of the replacement we discovered headboard was damaged. Driver immediately phoned in damage, said someone will contact you 24-28 hours. Nobody did. Nobody still hasn’t contacted us. We reached out to Ashley 4 times. They said they sent email request photos of damage. We never received email. I checked spam junk folder and nothing. I emailed photos on April 4th. Was told the same thing, "Someone will contact you 24-48 hours." Nobody has. Today April 11th. I called 4 times and can’t get through. Phone keeps getting disconnected. I tried texting. Won’t go through because number associated on account is a landline and I’m using my cell. Hello I can’t text from a landline. Ashley is totally giving us the run around. Horrible customer service. Will never purchase anything from Ashley again.

We have had our couch for 7 months and the quality of this couch is very poor. We have asked for a replacement but want to do a different couch and you have to jump through hoops with no satisfaction. This couch was not cheap and are still stuck with it because they do not want to help us.

Store experience was awesome! Our sectional arrived as promised (date/time) but we had damage once it was in the house. Delivery guys took photos and said we'd be contacted. 3 days pass with no contact so I call Ashley support line. Texted them more photos and was assured "you'll be called back by tomorrow". Days go by and I have to follow-up 4times in the first week and after a call today for 30mins am told replacement back, side and front of one loveseat will be ordered then a technician scheduled to repair it and try to clean the rust and grease stains on two other pieces. Only if the repair can't be completed will they consider a replacement Loveseat!

Ashley (Oxford, MS). Dufresne Spencer Group. Ashley Furniture. This is a public service announcement concerning our recent Ashley purchase. This post has nothing to do with the furniture itself, as it arrived unscathed and is satisfactory to date. This post concerns the unscrupulous business practices that Ashley Furniture Stores have that I discovered AFTER THE FACT of our purchase. I am just posting this to warn others, so they might be safeguarded against spending hundreds of dollars extra if they are considering purchasing any Ashley Furniture from any brick and mortar Ashley store location.

This is the first time that I purchased due to great reviews on their furniture, on unfortunate events the sofa we purchased was not a fit for us. I had called guest care and they just relayed me over and over when we could do a quick closed box exchange. Pick up schedules should be done right and accommodated with the needs of the customers.

I am a disgruntled customer of Ashley DSG. I have dealt with this catastrophe for over a year from this horrible company. I will never do business with this company again! Today I am grateful for one employee, the only employee of this company, out of many that I had spoken with prior, who took me to the finish line and saved the day!

Purchased power recliner in February. After 2 weeks, seat cushion began to puff up as if there was no/very little filling. Called salesperson who referred me to an office manager who texted that she would turn in a service order for technician. After waiting 4 days and no response, called customer service and was told they did not have a service order. Finally issued order and I had to wait 2 weeks for technician. Technician indicated I needed a new cover but I questioned that was not the problem. Received a text from Ashley that they were shipping a cover and to call service when it arrived. Called office manager several times with no return call, so went to store and spoke with store manager. He took one look at picture of recliner and agreed the problem was not cover but I needed a cushion.

These people use deceptive sales practices starting with Gavin Masumoto. We bought a $3,000 couch and he explicitly told us in store that if we were not satisfied we could return the item. The couch was delivered today and it’s absolutely filthy and one piece looks like it was a returned item. Now I am being told by customer service and the so called store manager that there’s no refund possible at all. I have never in my life heard from any furniture store that something is not refundable. Their solution is to send a technician out to "assess" the couch a month after it was delivered. Overall a horrible company to deal with that does not stand behind their product.

I purchased a complete bedroom set from the Pewaukee, Wi location. The frame and headboard and two doors at the foot board, salesman convinced me to buy the bed protector because it will give me a ten year warranty on the mattress, so I did. 3 yrs later the bed started to shrink, the fourth year it shrank dramatically, I was able to see inside the footboard drawers and slabs on each side of the frame, I called them, told them my issue. They said fill out a claim form and take several pictures of the mattress, serial number model number etc, I went as far taking pictures with the measuring tape.

Ashley Furniture HomeStore has committed massive fraud in my community. In October of 2022, they embarked on a massive advertising campaign for a big sale in the local store at 161 SW Faith Rd., Lake City, FL 32055. There were cars driving all over town with advertisements on them and people holding signs at major intersections. I, along with many other members of the community, purchased items from the store during the sale. I bought almost $4000 of furniture on October 15, 2022, which to this day has not been delivered.

Do not buy this furniture. We bought a couch. The worst couch I've ever had. Each end sinks in, not enough cushion, don't follow thru with warranty until you call and call and call and call, you get the idea. Customer service is the worst. They were going to repair part of it. Not the whole thing mind you. A month later, and 2 hours past the appointment time, for the second time, and they still aren't here. At the point I'm gonna take them to court. Their products are junk, they don't honor warranty, and customer service is terrible. Oh, the lady we spoke with at Slumberland was nice. The rest is crap.

Been going back-and-forth with customer service and it’s been the worst. They’ve delivered two broken pieces and I’ve been waiting over a month for a piece of furniture. The store has been very helpful but unfortunately the bad customer service and the mad the management of the actual company has put a bitter taste in my mouth. Never recommend this company again.

We purchased Ashley's outdoor Dining Table P802-625 and 6 matching armchairs in October 2021 (sales order #**). The table and chairs were initially delivered & assembled on 11/30/21. However, the Ashley technicians had trouble assembling some of the chairs and the company had to schedule another delivery/assembly technician to come out on 12/4/21. They still had problems with assembling the chairs and had to come out again on 1/10/22. The problem seemed to be that the screws were stripping and they couldn’t get them all the way in.

We went to Ashley Furniture to buy a living room set. We were informed Ashley made different levels of quality. We picked out a set, couch & chair. The furniture is very attractive and comfortable. We were also told this was their top of the line furniture. The furniture was delivered on time and everything was fine. About a month of setting on the couch it started to squeak, not just a little, but loud enough that company mentioned it.

Purchased $8000 worth of furniture from the Hulen Texas store. Furniture arrived with small tears, stains and cabinet doors not closing right. Called the service department for replacement of defective product. They make you wait for a technician to schedule a day to fix, which they never came. Then send an email that they are sending parts to disassemble a loveseat in my living room to reupholster it. Who has time to take off work for them to do this, no one... They have not even addressed the cabinets that need fixing. Cheap Products and terrible service. I will Never buy from them again and do not recommend them.

We ordered a very expensive mattress and box spring. Delivery was delayed, even after we received a confirmation the day before! When it finally arrived:

The furniture was delivered damaged in November 2022. The driver refused to take it back and stated someone would reach out to me within 24, no one ever called. I contacted Ashley and sent the picture and all that was requested. Well, it's March of 2023 and I still have to pay for a sofa I can not sit on. They sent a repairman out to repair the table set and another one to repair the sofa, he said he need parts because the frame was bent. He would order the part and come back. Never came back. *DO NOT BUY FROM ASHLEY.* Save yourself some trouble. Also, I have several accounts with Synchrony Bank. I filed a dispute that ruled in favor of Ashley. I will file another dispute. Why should I pay full price for damaged or refurbished furniture when I purchased it at a new cost? VERY UNHAPPY CUSTOMER. NEVER WILL BUY FROM THEM AGAIN.

Well, after carefully shopping around I decided on a sectional sofa and a set of side tables & coffee table to go along with the sofa. And a dresser for the bedroom. Paid in full with my credit card. The furniture arrived as scheduled. The tables and the dresser were great. The sofa on the other hand was a complete disaster. There were: material was uneven, had folds, sewn over, crooked. The frame itself was " off" and the legs were not where they were supposed to be. Cushions under stuffed, too small for the sofa pieces. Went to the store, showed photos. Was told to fill out form & send it in with photos. The salesman said "You got a Monday couch or a Friday end of shift couch".

Do not attempt delivery. "White glove" delivery agents refused to lift a sofa into an elevator. Sofa is 96 inches long and the elevator is 102 inches high. The sofa could literally have been shuffled in if they had done their job of lifting furniture. They claimed it didn't fit, took photos of doctored measurements, and wouldn't try moving it in on a diagonal. Did not attempt to remove packaging; did not offer for me to sign a damage waiver. Simply tried lifting it once off the dolly and decided to abandon the pursuit. Delivery driver DID ask to heat up his Tupperware in my microwave and used microaggressions in addressing me. Hope the drivers were able to avoid the snowstorm they said they did not want to drive in.

After several visits to the store to find a small sectional for my boat they found one online. I ordered it based on color swatch on the site. It is not even close. Now I bought two matches. Ruined my whole renovation.

Very bad quality product and customer service, absolutely, no warranty, no service, no return, no repair. I purchase the dining set, all chairs parts are breaking a parts in first month, file complaint 3 times and after 8 months send the technician to our home and he said this set has manufacture issues. Synchrony bank which is issued the credit card for Ashley Furniture not helping customers, I don't know what to do.

I bought leather reclining sofa and love seat from Ashley Ledgewood NJ about 2 years ago and bought 5 year protection plan of Furniture Protection Care from Ashley. Leather is peeling off from all different places at the sitting area and it’s embarrassing to have guests. Both Ashley and Furniture protection care do not honor protection plan and Ashley furniture leather products are bad and not uptown standards. Do not buy anything from Ashely and do not purchase protection plan because they will find ways to not honor it and decline claims citing normal wear/tear, and product is not up to standard. I am not buying anything from Ashley anymore.

Purchased a white reclining sofa and chair from Ashley Homestore online on December 30, 2021. Because of High demand, furniture was not received until April 2022. There is a stain on left side of sofa and can't be removed and they are not willing to do anything about it after I purchased an extended 5 yr warranty. Spoke to 3 people and even corporate and got NO SATISFACTION! Please Help me as I am a senior! Thank You!

My wife and I spent over 5K on our dining room and kitchen. They sent us damaged goods and they are avoiding replacing and fixing them. I feel like I'm in the movie "The Rain Maker". Yep Ashley Furniture is playing the part of "Great Benefit Life Insurance Company" shuffling the paper and calls so they do not have to stand behind the product or service. I still haven't had a rep come to my house to inspect or fix just the product. Just cancelation from the third-party repair company. Why is the quality of the product so bad that they can't repair the product themself to new standards or just send new products that meet the quality that they claim?

When we bought our furniture about a year ago, the showroom was very nice, well-lit, inviting. We were assisted by a personable young man who was helpful. Helpful, but didn't hover over us. Delivery was great, came off without a hitch. The problem is that after a year of an adult family's use the furniture is already losing its lift. The cushions are thinned out noticeably, you can feel the frame on the back of your legs causing reduced blood circulation and discomfort. We have had people who commented on how nice the set is and have told them where we bought it. In summary there are good things in our experience (see above) but I feel that the quality is far below what we had expected. Just be very cautious buying here, especially with children and animals in the home. It will show wear quickly.

We bought the Ashley electric couch, was enjoying it until the charger went out and so we went to the Ashley store to ask about buying the replacement part, the girl there said we don’t sell parts, I asked you may not here but I need a replacement for my electric couch. She said no we don’t. I said well you sell the products why wouldn’t you have parts if customers needed them. She said let me go ask, she came back and said I would have to call customer service to see if they have that part for sale, so we left. Came home and searched for parts online. However when we took the part off the couch, it’s not replaceable. It’s disposable. So no more Ashley products if they won’t make parts to replace what you need, they would rather you buy a new electric couch. And we just bought that a few months shy of two years.