Ashley Furniture Reviews

By far the worst experience with furniture delivery. I, and my family, moved from Michigan to SC. After 6 weeks, 6 phone calls and a lot of frustration, we finally received the order. It came in multiple delivery days forcing me to take multiple days off from work. NEVER AGAIN! BEWARE!

I have a $1,200 electric reclining chair purchased August 2023. Called the Prescott AZ store 27 Sept 2024 and they simply laughed at me. It appears the chair is 33 days out of warranty. No mention is given as to a manufacturing defect. The arm rests which are twisted to make it cover the curved arm chair ends are tearing open at NLT 5 points. All I can say is never buy from this firm. Maybe if they go out of business we will be ahead of the game. By the way when they were going to have me talk to a manager I got hung up on. They also asked if I want to take a survey as to my experience just wait after my conversation. No such surgery. Called their corporate offices and the response was not better and their attitude sucks. Major USAF (R).

We bought set of sofa and love seat 2 months ago and came with some damage in all. After waiting for more than a month to fix the issue the part we received had damaged and technician could not fix it after 5 weeks waiting and they sent the part again, more than a 6 weeks we had sofa but has damage and they did not accept to replace it. Technician suggested to change the sofa completely but Ashley company for the second time they want to try to change the part. Customer service lied to me when I asked about the parts that they will replace. They want to sell their furniture no matter what. Not good quality and not good customer service at all.

The salespeople will tell you anything to sell their furniture. One salesman misrepresented the adjustability of a bed frame and now my feet don’t touch the floor. This is a dangerous hazard for me and the management doesn’t bother to return calls. Don’t trust anything they tell you.

Do not buy anything from Ashley if you like your money. They have horrible quality and customer service. Please check out Ashley furniture reviews on the better business bureau (BBB) and search for the groups on Facebook that have horrible service and issues with Ashley. This is an absolute horrible organization and even worse quality in their products. You will regret buying from them! Once you buy and it’s delivered to your home you are stuck with it no matter what. Don’t buy the extended warranty because they do not honor it!! Go spend your money at a small mom and pop furniture store that actually cares about you as a customer.

All around horrible experience. We decided to buy one of your dressers, which you delivered late and delivered the wrong dresser. At this point we decided to call customer service, to which they responded "we will get back to you about the wrong dresser delivered". Three days go by and we haven't heard back, had to call customer service again and they said they would exchange the order in a couple of weeks and they would call us back with an exchange date. Again no word from customer service for 2 weeks! I went to your store in Avon, MA where we originally bought the dresser and found out customer service had cancelled our order and started the process of a refund; when customer service clearly stated they would exchange the order. The store and Avon admitted that they never had that dresser in stock and took our money anyway.

TERRIBLE CUSTOMER SERVICE. Bought an outside sectional sofa. Feet are plastic and one cracked and broke off in the first 13 months. I had bought the warranty which is good for 5 years - what a joke, doesn't cover plastic. Do not recommend this company at all as the sales agent said the sofa would be FULLY covered for 5 years. Stay away from Ashley and all their sales pitches as they do not go to bat for the customer.

Purchased a leather sleeper sofa. When it was delivered we noticed a cut in the leather. The delivery team took a picture and told us customer service would contact us to see if we wanted it replaced. Customer service called and told us since we accepted it we could not get it replaced only repaired. We questioned it with the store manager telling him we were not given the option to reject the delivery. He did not care. That is the policy. No offer to exchange or reduce the price. We are stuck with an expensive damaged leather sofa. We definitely will never step in their store and recommend everyone beware of this poor customer care company.

I am very disappointed with their service and product assembly. I ordered furniture on August 8th, and by today, I had to reject those for the third time due to chips and the wrong assembly. The warehouse is reacting to the customer's comments and sending defective pieces again and again. It is not worth the time and money you pay for it.

If I could leave a zero, I would. Recently purchased a dinette set, which is very nice, with 4 chairs and a bench seat. Delivery took about a week and unfortunately 2 of the chairs looked like a 2 year old put them together. Went to the local Ashley store and was told they couldn't do anything about it and to call customer service. 2 hours later on the phone they indicated that they would have to order parts and then send a tech out to fix them. Couldn't just replace them 1 for 1. 3 weeks later and still haven't heard a word.

I purchased a Selena electronic sectional. I have had nothing but problems with it. They didn't send me the cord to plug in the couch for months. Said it could take 6 months to get it. A year almost exactly later, the electronic recliners stopped working as well charge ports. It was $3500. Although the couch is pretty it's a lemon. Don't buy this couch. To get it repaired is got to be hundreds of dollars. I may have to replace an recliner all together! It's poor quality. Cheaply made. It doesn't even stay connected together. The couch pieces constantly come apart.

We visited the Ashley Columbia, MO store on July 28, 2024. Order #: **. They delivered the couch on August 6, 2024. The couch they attempted to deliver was Broken, yet they still tried to deliver it. We refused the delivery. We agreed to a second delivery attempt. The couch was delivered on August 12, 2024. The delivery team showed us that it was damaged. However, that evening, we discovered the inside frame or supports are damaged. We reported the damage the next day.

I purchased over $6000 worth of items and was given a delivery date. The date came and no contact from Ashley with a time range for delivery. I called and was told the delivery is on back order and will not be delivered for another 4 weeks plus. I was told it was computer glitch. Was also told they were working with the warehouse to get some of the items ASAP. When the items were purchased they were available. The issue is I was not contacted about the delays in delivery. No communication at all. My kids and I have been sleeping on the floor waiting on the furniture.

We had a such bad experience, when we bought our stuff, we where told it will take from 2 to 4 weeks for deliver, it took about 6 months, base on time frame to deliver we got rid of old stuff, we had all our stuff in cardboard boxes. Our mattress on the floor. And to keep the peace we is they gives us some gifts cards, when we went to used at the store, surprise, there aren’t not good.

We purchased a sofa, waited a week for it to show up to our home, and the wrong sofa configuration was delivered due to the incompetence of the saleswoman who only worked there for less than a week. I called the company to let them know it was wrong, after calling a dozen different Ashley Furniture numbers trying desperately to get a hold of a person. Once I finally spoke to a representative she told me they can't do anything about it today. I asked, "So when can I expect the correct order to be delivered?" She said she didn't know. I asked to speak to a manager and she said no, and hung up on me!!

Purchased a bedroom set & Dining Room set (Mango wood) from Ashley Furniture. During this time, we discussed purchasing the same type of wood in a dining room to simplify our house design. At first, they were wonderful up and until receipt of the product. We were having issues with the bedroom chest and end table, as there were flaws in the wood and we tried to work through this with the online guest care. I really hate the fact that you cannot talk to an actual person on multiple tries, so this really turned me off of this system they use. Countless efforts and delays on their end to make a decision either to returned for crediting my account.

This is the worst store to TRY to buy furniture from. The staff and customer service are absolutely horrific. There is a lack of respect and knowledge for anything or anyone in that store. If I could shut down this store, I would. They should not be in business I do not recommend anyone should spend a dime here. 0 Stars from me if I could.

The worst customer service. They don’t even send Technician on the day he was scheduled. The next Technician availability they gave me is 2 weeks out. They delivered a dining table with damage. I will never buy there.

My son purchased a queen size bed for me October 16, 2023. Last month (August 2024), part of the headboard split at the bottom where the rail connects to the headboard. Ashley Furniture stated that the bed is no longer under the warranty period (the young lady refused to tell me the warranty period) therefore it is nothing Ashley Furniture can or will do about the bed. Even an offer of a discount on another bed would have been something in good customer service. A bed should last longer than 9 months. They offered no options!?! Extremely disappointed and will spend my money elsewhere. Don't buy at Ashley Furniture.

Contacted Customer service for my mattress which I bought for 2200 CAD. The mattress start to sag and pumping up and down. They said for sagging should be accepted for warranty when surface level compressed to 1.5 inch, and for pumping issue just said it is not manufacturing warranty and declined my claim without proper investigation and physical inspection. Buying from Ashley is a bad experience from delivery to customer service.

I recently purchased 3 items from Ashley Furniture. The store associate Kirsten at the Vernon Hills location (who no longer works there) sold me the "White Glove Service" and clarified that the furniture would come assembled/built upon delivery. She also told me after they built it, I could refuse the item and they would take it away then. The furniture gets delivered in a box and I'm told they do not build this type of furniture and that once I accept it, I cannot return it without a store credit. Customer service said this service means they'll place the box in the room, but not build it. I spoke to Angel ** in escalations who told me she would call me back, but never did. Double-check when purchasing White Glove Service that your furniture qualifies, because some associates may just be trying to make a sale. The manager at Vernon Hills ended up being very helpful with this situation.

Updated on 9/26/2024: I had written a review last week, I was very upset, by being charged 189.99 for furniture protection that I did not agree to! I called on the 17th of September and the individual I spoke with said the money would go back into my account in 7 to 10 days. I called this morning, and they have not even begun to send my money back stating I had to call another department. Had I not called, that money would never be refunded as the individual I spoke with on the 17th said it would take 7 to 10 days for the refund!! Still, they cannot take care of this issue, without me spending more time on hold and making numerous phone calls, terrible customer service. This is not ok.

Ashley furniture is a terrible company. Their furniture is cheap and not worth it. And don’t even bother with the 5 year extended warranty they offer at check out because they DO NOT fulfill this. I sent proof of purchase of my warranty from their own website, and they told me there is no record of it and they only offer a 1 year warranty. Bull crap! I purchased an ottoman with my couch as well and it had the same delivery date as my couch, yet when it never showed with my couch, they said it was on back order and that it would have said it at checkout, which it did not. It came a year later. Do not waste your time or your money with this company. Only giving a 1 star because it’s required. But this is definitely a 0 star review!!

I purchased a mattress online from Ashley…was reeled in by the promo of saving $50 off my order. Turns out you have to spend a big chunk of money before you get $50 off. That should have steered my away, but I went ahead and ordered. Mattress was delivered on August 29. Since then, we decide we want a bigger bed and no longer need the twin mattress. Box has never been opened. I contact customer service and after 20 minutes of back and forth filling out info and sending pics, they say it’s over 72 hours and can no longer be returned. I ask them where is this policy. They send a link. It does say 72 hours to notify of any damaged items, but my item is not damaged. It ALSO says if not completely satisfied return within 30 days. It is within 30 days. I’d like my return! They kept repeating the 72 hour deadline has passed. I don’t know where else to go to get this taken care of. I will never shop at Ashley again.

Do not finance with them- they told me 0% but once it was paid by financing they used, I was charged interest rate. Tried several times and called store numerous times to have it fixed! Always told someone will call me back! Never heard back so I paid it off 2 months later so I didn’t have to pay any more finance charges!! I had to drive 45 mins to a store because I was told over the phone that I couldn’t place an order online. Once I got there, they had nothing in stock I wanted and I asked for similar stuff and there was nothing similar. I went ahead and ordered. The lady at who did the sale said I would get 0% financing for 12 months! Which turned out untrue... and trying to get them to reverse it was impossible.

Unfortunately, I had the displeasure of buying a bed for my daughter here. The purchasing experience was great, however, the bed set which was paid cash for no financing was delivered damaged. The transportation/delivery guy told us the furniture was damaged and missing parts. They took it back. My daughter has to sleep on an air mattress as we wait another 2 and 1/2 weeks for the furniture to be redelivered. We are still waiting. After several calls to Ashley (Buford GA,), there was no attempt to help, no compensation to cover the cost of the delivery, nothing! Not even a lamp for good measure. As my daughter still waits for her bedroom set, I wanted others to know of our experience and make them aware. DON'T GO TO ASHLEY FURNITURE!!!! Buyer beware!! 1st time & last time customer!!!!! You get 0 stars for NOT providing premier service and support. BAD CUSTOMER EXPERIENCE!!!!!

Bought a Sofa/Love Seat. The love seat backs tilt and seats slant to the outside. In contacting Folk Homecenter I was assured they would address the problem as soon as her personal problems were cleared up. I gave her leniency due to the heart pulling difficulties she was having. After several calls and promise she would send someone out 3 1/2 years later I still have an unsightly poor quality monstrosity. I realize warranty has expired NOW and I should have been more diligent in my complaining. I will NOT buy Ashley Furniture nor use Folk as my retailer again.

I bought an outdoor furniture set a year and a half ago. The cushions are moldy, but I can’t clean them because the fabric is disintegrating and the inserts are as well. The unit itself is fraying with absolutely no way to fix it. I was told that I could replace the cushions at my cost And was offered no solution for the deteriorating structure. This was after going back-and-forth for days until they said it was out of warranty. Warranty or not this should last more than 18 months (the pillows bad long before that) and they had the date of purchase from the very first exchange so it was a ridiculous effort in futility and ultimately they did zero to even try to make it right.

My initial purchase experience at the Cobb Pkwy store in at was pleasant and I was more than satisfied with the service I received. But unfortunately, the delivery process has been absolutely unprofessional and unacceptable. Purchased it on 8-18 and as of 9-12 I have only received a partial delivery after being told all items were in stock. I ve received 4 different delivery dates and even an email and call stating the item was on the truck and one minute away and all of a sudden it’s not on the truck and it’s on back order. Ashley’s response to this is simply “delays happen“ and they don’t feel any type of compensation is available. I also would like to recognize and thank sales leaders C ** for her assistance in trying to help get this fiasco resolved.

This is the worst customer service I have ever experienced. The item was damaged and they said they would replace it within 72 hrs. I called every day for 10 days asking for an update for someone to finally tell me the info was put in incorrectly and it would be another week. Another week rolls around and they say the item is damaged and it can’t be delivered. It’s a week later and they called to schedule it for today. They did not show up and when I called they said it would be another week. I have asked for a refund multiple times and for someone to pick up the damaged item. I will NEVER buy from Ashley again. They use a central call center that is completely separate from the store and the call center has no power and can do nothing. It literally is insane and I don’t know how they can continue to operate this business.

I purchased a bed, mattress, box spring, dresser, table and chairs last month at the North Miami store. Two of the chairs was damage, one had scuff mark and the other had a big chip. I didn't know what to do since this was the first time this happened to me. They forgot the box spring. The Sales Rep was not helpful at all when I called her, she never provided me with customer service number or any follow-up to remedy the situation. I was charged later for box spring without my consent since they forgot it and was charged instead for furniture protection plan the day of initial purchase that I also never approved. I never received itemized receipt until I spoke to customer service and was read my purchases. I am really disappointed that the SR acted like that, since she was representing the store.

I could spend all day recounting the horrible customer service at Ashley. Slimey salesmen and wrong information told to me over and over again. Worst thing is you can NOT track your order. We called the day before our pick up and spent over an hour trying to get an answer and then they called back several hours later in order to tell us our order did not cone in.

Never buy anything from Ashley Furniture because they don't accept any return. This is their policy and they don't tell you when you buy the furniture, I paid them extra money for any problem I will have for 5 years but didn't help me to exchange it with softer furniture. I am 73 years old and I broke my ankle one month before I do this purchase.

I am not surprised that 88% of Ashley’s reviews are 1*. I purchased a sofa sleeper with cushions that were advertised as reversible. They are not! All I’ve gotten is lip service and bounced around so many times between the store and customer service that I feel like a tennis ball. Everyone agrees that the cushions are advertised as reversible but no one seems to be able to resolve the issue. I received a call last night from someone in their social media department (yes they have one). He assured me this issue would be taken care of and asked if satisfied with the result would I change my negative google review. I agreed but I’m not going to hold my breath till that happens.

Purchased a dining room table with four chairs three of the chairs were damaged when they built it. I didn’t notice until they left. The same day I called customer service I have warranty on the table. They sent someone to come repair the table the next day, but no one showed up, I called customer service the same day and they said that someone came but no one was home, which is a lie. I was home all day. I called customer service again To schedule pick up since it’s the second day, I have three days to return it. Customer rep told me that everything is final sale and it cannot be returned. Only Repaired replace if damaged. I told them that I’m reading the contract now and it says I have three days and they insisted to wait five more days for the technician to come out again. I will never purchase anything from Ashley‘s again. I’m not paying $1,500 For a dining room table that is damaged.

Ashley is cheap Chinese junk. For what they charge you think you're getting quality but it's the same stuff you get at Bob's or Walmart for 5x the price. Nothing lasts and warranties aren't honored. Total scam.

I was unable to put my granddaughter’s bed together as half the hardware was missing! She had already been sleeping on the couch for 4-6 weeks, and when I called to get hardware shipped, I was told it would be 4-6 weeks. Decided to get hardware myself at hardware store. Still looking for the right 8 screws. I refused to pay 25% of the purchase for shipping, but when they leave out the hardware, it is so aggravating. I am a single mom trying to save money. I won’t be using Ashley again after this fiasco!

I have delivery restriction. They ignored that and the put the delivery time for the afternoon. I say, "No, you need to put morning delivery." They cancel my delivery and they charge me 256 for cancellation fees when the cancellation was 72 hours before the delivery day plus the deliver day time was wrong.

Buyer Beware before purchasing online!! Purchased 3 bar stools, 4 outside chairs and an end table from Ashley Online on August 17, 2024. All items were delivered on different days which would have been fine except we were called unexpectedly out of town on an emergency. We got back on Friday the 20th of August and the bar stools had been delivered in that time as were the other items. Problem is the bar stools do not meet our expectations as do the other items purchased. We opened one of the boxes and decided that we did not like them, so we loaded them up and took them to the local Ashley store on Saturday, August 21st. THIS WAS JUST OVER THE 72 HOUR TIME FRAME BY A FEW HOURS FROM THE TIME THEY WERE SUPPOSEDLY DELIVERED.

My husband and I went into the Ashley Furniture Store in Humble and were immediately greeted by a woman greeter and then greeted by Jamal **. We were there to buy living room furniture and he was so knowledgeable about all of the different pieces we were interested in buying and quoted prices for us with ease. We ended up buying a living room suite and it is being delivered on Tuesday and Ashley has been very professional with us. Overall, we are very happy with Jamal and Ashley Furniture. Btw.. this is the 3rd time we’ve bought furniture from Ashley and each time we’ve been happy.

They are not friendly staff. I asked if I could pick it up. I don't want to take a day off to sit around waiting for them to show up and like most said they don't show up when it's scheduled or not even the same day. This is not cool.

ABSOLUTELY HORRIBLE EXPERIENCE! While going to the store and ordering was fine, their customer service and delivery is TRASH. I spent my whole evening preparing for delivery the next day to find out that I will not be getting my furniture dues to a store associate not signing something. Then the 800 # customer service rep told me I had to go to the store which is 30 plus miles away to make sure all forms are signed by THEIR employee! HOW IS THAT THE CUSTOMERS FAULT?? Previously delivery experience with Ashley was awful because my furniture never showed up on the delivery date. So I figured we would try it again. WRONG! Same issue as a few years ago! Personally I would not recommend buying anything from this store unless you can leave with it at the time of purchase.

I purchased a bedwetting that I cancelled 24 hours later, when I received my fairstone bill it still showed on the account. I called and they said it hadn't been cancelled, I then called Pateicia at the Barrie store to let her know that it wasn't cancelled and she assured me it was and said not to pay the bill. I called back a week later and I was told from the main office that it still hadn't been cancelled. They said they would contact the Barrie store and make sure that it got cancelled and that if it had been cancelled before the 48 hrs that I would get my money back. They also said they would get back to me to confirm. Never heard back from main office but received an email from Pateicia at the Barrie store with confirmation that it had now been cancelled. I checked today and my bill is still showing I owe them money. Can't seem to have anyone call me back. I am frustrated.

Looked online, Ashley says sign up and get $50,00 off first time purchase, What Asley does not tell you is that you have to purchase at least $999,00 to get that discount, Then the other day Ashley offers a 10% labor day sale. What Ashley does not tell you, It's only for a very few Clearance Items, Long story short Ashley has way too much fine print and very misleading ads, I won't be buying from Ashley!

Short version: Ashley has lied about cancelling my order (after they declined it) and are holding $2600 hostage. Believe the 1 star reviews. Story: I place an online order and it was declined so I stupidly placed a second order, thinking it was my error, which was also declined. When I called to ask why, they said I had to purchase in store which defeats the purpose of online shopping. Made three phones calls to "customer care", asking them to outright cancel the order because the holds are still on my card, tying up my credit balance. They said there is nothing the can do, to contact my bank, that it would take 7-10 business days for "my bank to release the hold". Well, my bank says it is still processing and they have not received the cancellation for the order. So Ashley has committed fraud. Ashley has $2600 held on my card, which is money I need to actually buy furniture (from anywhere else).

Yeah... Never again. Went on 5/19/24 and told the representative who greeted us that we lost our house in a fire and we needed to furnish our house since the reconstruction was nearly done. We think all he saw was money signs. We purchased 4 complete bedroom sets and a complete living room set. He explained to us that we needed to have "foundations" to the bed for the mattress along with the the rolled slats. Us not knowing the difference, we trusted he would be honest and took his word for it.

When you are purchasing, the sales people are very attentive, however, once sale delivered- forget it...they offered a $300 rewards card and what a hassle getting that rebate has been. Numerous calls because never received, then I final got 2 of the 3 'virtual' cards thru email, was shorted one. $100 had to come in 3 separate rewards. Then initial email states 'click on bottom green bubble to receive plastic card at 0 cost. There was nowhere to click for that...so I did the virtual (can only use for online shopping) and there was somewhere to click for getting plastic card...at $20 fee!!! If offering this type of reward, they make it so labor intense to even get it, it's almost not worth the hassle. Still waiting for resolution for the $100 missing 'reward'. Most likely will not buy from Ashley again...too aggravating.

We purchased a sofa 8 months ago, it’s 3 pieces with a separate oversized ottoman. 1 of the pieces have caved in and the back cushion has completely lost shape. We have tried everything to fluff them and move around filling, but nothing is working. We paid for the extra coverage, however when they sent a technician out, he made his assessment, and then they refused to do anything and said “it’s normal wear and tear.” I was so pissed, this is the cushion that gets used the least in the house, I am a big guy in the cushion that I sit on. It’s still normal. I said what am I even paying extra for this extended warranty for? So apparently, when you purchased furniture from Ashley, you should only expect to get about eight months out of it because it is absolutely trash. I will never recommend and will never purchase from Ashley again.

I would like to express my heartfelt gratitude to Chelsea, who was incredibly helpful and patient in assisting my son, Ernest, and me with the purchase of a bedroom set for his daughter, my granddaughter. We are so excited to see Jazz's expression when she enters her new room! Thank you, Ashley Furniture, for having Chelsea on your team. We truly appreciate her support and dedication. ❤️

Bought a mattress, spent over $1400. Said 90 day trial, which makes perfect sense, since all mattress companies let you try it out. It's not a good match for me, hurts my back. Ashley says no returns. No matter what, I cannot return, replace or even upgrade to a mattress I need. That's just overly disgusting to experience and I'm mad as hell. We spent 10s of thousands buying furniture at Ashley's, and they pull this on us?!?!

Over 2 weeks ago I purchased several furniture items from Ashley Furniture on the I-45 in Spring, TX. Following 3 separate deliveries, all of which came with either broken or missing furniture pieces, I am still waiting for all the items in my initial order to be delivered. Despite all the errors originating on their side, Ryland - the store General Manager, has displayed such awful customer service, sullying the name of a well know and respected brand. Most recently, we were advised that we would have to pay a private contractor to redeliver broken or missing items if we wanted delivery within the timeframe initially promised during purchase. This after paying a $800 delivery fee at the time of purchase. Seeing the injustice, the sales representative advised that we would be refunded at least 50% of the delivery charge. However, Ryland has now decided that he will not approve any delivery charge refund.

One of the worst customer service and dealing. I purchased furniture more than a month ago and still some of items not deliver yet. Moreover they still giving false commitment to deliver within coming 15-20 days. When you plan to buy furniture, they will deal with you with so many commitments that you feel proud and rely upon but service is totally opposite when order placed. Even their driver installed the furniture whom they called technician. So funny. And in my case he screwed up so tight that hard part came out and for this he hide the incident and went out.

This has been the worst experience on my life with Ashley, the customer service is a crap, the delivery crew was in the hurry putting everything without any kind of care, using a drill with a huge torque sweeping the screws and damaging the furniture, they had a missing parts that until now 3 weeks after the delivery I didn't receive it yet, The customer it's useless. They can't track the orders, they can't tell you where are the parts, they can't tell you when the technician will arrive, Keep away from this company!!

Ordered a dining room set, received the wrong color table. Have tried to resolve this with them and they are too busy trying to figure out who there messed up the order. Have sent pictures and tried to get help from our salesperson. Little to no help so far.

If I could give it zero stars I would have chosen that option. I purchased a tv stand and arrived broken had to wait a week to see a technician to check the piece and was told by the technician that I had to wait 1-2 weeks more to get that broken piece delivered. What a waste of time, I should have chosen Amazon instead. I do not recommend Ashley Furniture to anyone. Instead of replacing the whole thing or sending with the technician the broken piece that I provided (because they asked) specific proof of, that even said the piece #, no he only confirmed that indeed it was broken and needed a replacement or I could choose for him to glue it together?”” Are you serious, a new tv stand and the piece goes on the front smh!??? A completely waste of my time.

If I could give Ashley's a 0 I would. Overall just poor customer service and dishonest individuals. I've had two horrible experiences but I will only speak of my recent one. I bought a table set in May 2024 and was told the set could take 4-6 weeks to arrive. I never heard from them. I reached out the end of July to get updates. I was told a manager was helping someone and would call me back. Apparently the manager is the only person who can look up the status. Nobody ever called back. Called a couple more times and staff made it seem like they were being harassed. I had to physically go to the store. I got the runaround for 30 minute until a manager finally spoke to me.

When a loyal customer purchases something (supposedly) brand new as a mattress and it is deteriorating in less than 2 years, there should be support. No string measurement removes the Fact a mattress is sinking in! Sometimes maybe replacing would be the Wiser thing to do & more Honorable for one's Reputation of Backing your Loyalty to those you Serve!!! - Vickie in Bluffton

I will never do business with them again. Furniture is poor quality and customer service is horrible. They came out 3 times to fix my brand new chair until they finally gave me a new one. I opened a line of credit, I received 3 different credit cards in the mail!! 2 of the cards canceled. I have been trying for months to cancel the last one, their phone system was down for months. I guess their system is back working but I don’t think they have anyone working, I have been on hold for over 55 minutes and counting to speak to a representative to cancel my account. Never ever doing business with them again!

You ever had to shave a couch with clippers? This couch from Ashley was rarely sat on and about six months in of having it we started having it fray. The fabric is pathetic. The quality is horrible. The price was 1800 dollars and will never go back and buy anything from this store or company. Be aware before purchasing.

We purchased our chairs on 6-18-23 and paid $459.99. They are so well made that we realized that we were not going to use the coverage. We called the store and they informed my husband that we would NOT be reimbursed by the store, but we could use this money as store credit. I took this down word for word. And it stated that we would be reimbursed the amount we paid, not credit. BE VERY CAREFUL WHEN BUYING FROM THIS OUTFIT. They will tell you anything to make a sale.

Please be aware that Ashley Furniture stores (at least in Tampa) are running a financial SCAM together with Synchrony Bank. When they offer you financing, they do not tell you that this will be provided in the form of a maxed-out credit card (100% limit used), which will immediately bring your credit score down. I'm not saying a couple of points; I'm saying 40 points down. When you call the bank to confront them, all you hear "Do not take it on me; I just work here." Unbelievable. On a side note, the item arrived damaged, and I have been waiting for a replacement for nearly three weeks already.

Updated on 08/11/2024: They now say they made a mistake and are going to swap out the child size dresser with the larger one we thought we had ordered.

Purchased a dining room table and chairs, the chairs started falling apart in the first year, legs falling apart and wood cracking. The table started delaminating after the first year. Called store, they sent me to the warranty company. They have jerked me around for over a year. I've sent in countless pictures and emails that I was told to do and I get no response. So I'm out $4500 for furniture that I can't use. I bought a 5-year warranty that they will not honor. Do yourself a favor and buy somewhere else. But whatever you do. Don't waste money on their so-called warranty.

My experience was wonderful. Ms. Moya ** was remarkable. You are made to feel extremely comfortable as soon as you walk in. They are very knowledgeable and helpful in selecting pieces. We purchased a great bed, dresser, and matching end tables, as well as a beautiful dining set and hutch. All of the pieces are of the highest quality and the prices are very reasonable.

I want to warn people about this store. This place is a scam. Here are just a few of the complaints I have: They are horrible. I am trying to save you from the pain and anguish that comes from buying furniture from this place. I wish someone had warned us earlier. The customer service is non-existent. If there is a mistake on your furniture order, and trust me they will sometimes deliver the wrong furniture to your house, it will take them months and months to fix the issue. You can try to escalate it to higher ups but that will get you nowhere because they will ignore your emails and phone calls.

Have had several buying experiences. One in store where I waited with my 3 children over an hour for service, one online where they continued to charge and recharge my card and refund my card because the items were not available and finally online where the item was available and shipped to me with no input when I could receive it and no way to change the delivery time or date. On my first purchase I ordered and paid for assembly and the person miss-drilled the handles and left holes. Sitting here now waiting for delivery.

I was at Ashley store looking at their furniture earlier. I had a great experience & awesome help from a salesperson. Her name was Maria G. She was extremely helpful & polite. All my questions she was able to answer. Seems like she has great experience and knowledge in furniture. Definitely recommend store & this salesperson!! I will definitely return to store & ask for Maria G.

Yesterday I had the best experience ever in Prattville Ashley store, Mo, Greg And Ms. ** was the best. I was greeted with smiles nice tones and the treatment to satisfy. Mr. Greg went over and beyond to do what was needed for me to walk out of there happy. Ms. ** was the mother of the store. She made sure everything on the back end was put in correctly. And Mo was so laid back and cool and gave the ok to make sure Greg treated me as family. If I have to look for something else for my house Prattville will be my only go to.

I purchased over $14,000 of furniture from Ashley Furniture (Fredericksburg, VA) only to be sold a damaged box spring. Had an inspector come out and look at it, and even after he let them know it was damaged their only accommodation was for me to purchase another box spring. I just moved into my home in December of 2023 and received my furniture in February so this box spring was no more than 6 months old. Watch where you spend your hard earned money. This place will rip you off. The rest of the furniture is meh. Not impressed at all. Won’t be back. I WOULD NOT recommend Ashley to my friends and family.

I was recently shopping for a couch and mentioned in two stores that I didn't want to see anything by Ashley and they said they stopped carrying it because of customer complaints. Wish I would have known that before I bought my Ashley dining room set. My dining room set is a year old and the finish is coming off of the tabletop, the padding on the chairs is breaking down and a leg on one of the chairs broke (discovered that the legs are pieced together in sections using a plastic rod and 1-inch staples); and some of staples under the seat fastening to the cushion lining are not all the way in so it's sagging in places..

I went into Ashley Furniture on Saturday looking for some bedroom furniture. I entered the store and it was very hot. It was like walking into an oven. I was greeted by A sales representative named Nancy. She was pleasant in her greeting and started to help me. But I couldn’t stay in that store. It was too hot and uncomfortable. I can’t believe employees work in those conditions. I wouldn’t recommend going until it’s cooler to shop.

I paid $300 for the extended warranty. The couch got spotted. They gave me credit towards another couch, but they would not waive the $190 delivery charge. This is a scam. Stay away from Ashley. The store manager at the time we went in suggested that customer service is the only one who could waive the fee. We called customer service and they said, the store manager is the one who could waive the fee? Who's in charge here???? Bad, bad service.

Hired some Ashley guys to come out and deliver a new mattress, paid to have the old one removed. Simple, easy, could have been done in a matter of 20 minutes. Instead, they complained there was a "stain" on the mattress and then threw it into my yard, driving off without it and not even letting me know it was there. Returned my payment to take it after I called and complained, so they wouldn't have to come back and fix their mess. Of course I want to note that both workers were immigrants and could barely care about you or the company so take that how you wish.

I received my recliner Feb 6, 2024. I called the next day with problems with it. They have sent a Tech 3 times to try and fix it! It's still broken! It's now 7 months later & Not fixed! They are just giving me the run around. I will NEVER buy another ASHLEY product ever again.

I have always regarded Ashley Furniture Store as the leading company in furniture and customer service, but after my recent move I do not believe I could ever recommend them again! I thought I found the perfect bedroom set, and while I still believe the furniture to look great from the photos the customer service and no hassle delivery has been abysmal, worse than any other similar furniture stores. After a complete purchase 2 months prior my delivery has yet to come. I am sleeping on the floor with a mattress.

Ashley delivered a badly defective dinette set. I notified them immediately. The design is way off center on all sides and the top is crooked. Technician came out, agreed with me, said not fixable and then I was refused a return or exchange because it is “up to their standards” which apparently are pretty darn low. I paid full price for this, not a clearance item, but it should have been. It looks terrible. They are in breach of their return policy when there is a obvious defect. Going in circles with customer service about this.

So my girlfriend and I bought a new dryer and washer from Ashley super store. It was a floor model but we paid for the extended warranty. We got the dryer home and noticed it had a dent in it so the drum was rubbing up against the side wall of the dryer. Super loud! We had a Service technician come June 4th to look at it. He ordered parts and left we didn’t hear from them after a month and called the store number which is sent to any store in Wisconsin that is available to talk.

We purchased a recliner and a couch with built-in recliners. We purchased the furniture in September of 2021. We purchased the additional warranty for 199.99, which was supposed to cover any issues. We filed a claim in February 2024 because the recliner on one side was drooping, and you could feel the frame through the cushion. The rep came out and beat on the frame with a hammer and told us to sit on the other side of the couch. We filed an additional claim and contacted Ashley regarding the bad service. As of this writing, 07-31-24, the claim is still open. 6 months, and nothing has been done. I recommend that you stay away from Ashely, and if you do decide to purchase, don't bother with the extended warranty. It is not worth the paper it is printed on.

I wasn't familiar with Ashley until we moved to South Carolina, albeit there is a store near my prior home in MI, just never went. Mixed reviews of the quality of the furniture. We purchased some barrel chairs and so far they have been fine other than one that had a loose screw on the base which I just fixed myself. A breakfast nook table and chairs is also ok so far. Now getting to the fun stuff. Two Lenston cabinets we purchased are no more than typical China crap put together by numbers. Would never buy these.

I had a great shopping experience at the Panama City Ashley location. I was looking for some pieces to go in my living room and found Abby very helpful. She was professional, well informed and very friendly.

I wish I can give Ashley Furniture a zero. Worst place ever to buy anything. I ordered 2 arm chairs online and they sent me a wrong items. I returned them and they steal my money, didn’t get a refund.

We bought a couch from the store in Four Oaks, North Carolina on or about July 1, 2024. We were charged for the delivery fee, even though we picked up the couch ourselves. We brought this to the attention of the employee in the warehouse who was doing the final paperwork, and she agreed that we should not be charged for the delivery fee. She called someone about this issue, and a man came out and stated that he was the district manager, and said that he couldn't fix the error today, but said that he would make it right. He said we should be refunded the cost of the delivery fee as soon as he could get things corrected.

This review is not a reflection of the store that I visited to make a purchase, but it is a reflection on the company and the kind of products they sell. Approximately a year ago, I went into Ashley Furniture to buy a couch. I didn't need anything top of the line fancy, but I didn't want bottom of the barrel. I found a decent couch that was priced right and ended up making a purchase. That is where the "good ends." Upon the couch being delivered, there was a defect with one of the footrests. I contacted Ashley Furniture who said they would be happy to send a part over and then get someone scheduled to come and fix it. This was not the case.

I purchase a dining set at Ashley, I selected one the sale person said they have another color in the same item and showed me the color and I chose the grey color except what I didn’t get clear that it was going to be different from the one I like with the bar/shelf but instead the 3 Shelf only no bar. When delivered to my house and assemble I told the delivery guys it’s the wrong table and they told customer service they was not going to take it back. I was told I would be contacted and it will be corrected. However the sale person cover herself and now somehow I purchased the wrong items and I signed for it. I have to keep it. There is no return or exchange. They basically Told me “oh well you are stuck with this."

I purchased over $6,000 in furniture. My purchases were split up in three promotions. Since the beginning of my account, there have been errors with my billing. They have added finance charges to non finance promotions. Then when I check the error. They would fix the error then add it back on as a credit/purchases which makes my minimum payment fluctuate. I closed my account right away and since then, this has happen more than 6 times in the one year. When I find the error and call them on it. I'm then told.. sorry we won't be able to fix this right away. You will just have to pay the minimum until we can fix it. I have also asked for management who is also no help. I regret spending money with them and will tell anyone I can to never buy from Ashley's unless you want to deal with the carelessness of customer service and the billing errors that don't affect them.

I purchased a 5 drawer chest from Ashley's a month ago. That was the easy part. Since then I have been lied to about the delivery time and have never received one phone call from alive person from Ashley's. The contact I have ever received is email or text messages from a chat bot. When I bought furniture from Ashley's I was told that they could deliver my furniture between 1 and 3 so I wouldn't have to take off work. When I call the store no one there knows anything about delivery times or how to get ahold of that department. I will never buy another piece of furniture from Ashley's never again.

We bought 2 kitchen chairs. Turned out a week later did not need so returned the unopened box with the chairs. They refused the return even though they stock item. Never shop with Ashley. Ahead of time they said could turn. Dishonest.

Furniture quality is acceptable, but we don't recommend buying an extended warranty. READ BEFORE CONSIDERING THE EXTENDED WARRANTY. We started a warranty claim over a month ago (about 14 months after the initial purchase). Ashley doesn't provided the extended warranty and does not stand behind the provider. The repair person (a subcontractor who is not an employee of even the warranty company) finally arrived nine days ago, did not have the part, and led us to believe it would be sent to us.

It was beyond terrible experience to buy a product from Ashley. I would request each one of you to beware. It was my 1st sofa and one of the costliest sofa purchased from Ashley for the 1st time, when it got delivered, within 2 hours I called them with my problems of having the sofa. 1) Leather sofa generating heat in my body (rashes). 2) back of the sofa had loose ends/gap in sofa. 3) blocking my patio door, because of size of sofa which did not fit in my living room. 4) Even after multiple follow ups with store managers of Ashley Dublin store, they immediately declined to understand my problem completely. They were not at all helpful. (I would request to replace them immediately & stop harassing the clients). 5) Ashley Dublin do not believe in customer satisfaction, please think twice before going to this store.

What a nightmare. This store wanted to charge me a little under $400.00 to deliver my purchase. Agreed to pick it up myself. This is a sectional couch. I arrived to pick up, waited an hour. Although there were bodies walking around, only one man loading at customer pick-up. He loads my purchase which was 5 pieces. (1 right corner, 1 left corner, 2 armless sections and 1 wedge for middle of sectional.) Get home and unwrap furniture. He loaded 2 right corners, 1 left corner and no wedge. They definitely need an individual that can read their orders. Let's see how long it takes to get this resolved.

I wish I could give it NO stars at all, worst place ever to buy anything! I ordered an item online and they sent me the wrong one, and now they refuse to return it or refund it! Even it’s their mistake! This place steals your money.

I bought a sofa and love seat thru ashbrook which was sold to Ashley and after 4 months the stitching was coming undone. They wouldn't honor the warranty and they told me normal wear & tear. Spent 3000. WOW.

I had a bad experience with Ashley Furniture in Jefferson City TN. I bought a couch and love seat that had 2 recliners each. I bought them in November 2023. Paid $6k for them. I was told by sales lady delivery could be done in a couple days.. it was a month later before we got them delivered to us. Was told by sales person they hardly ever have break downs with their electric recliners but I purchased a protection plan anyway. Thank God I did. On Friday July 12, 2024 one of the recliners went out. I called furniture protection plan left a message on July 13th. No call back by Monday July 15th so I called again. Was transferred to different number they gave me another number. Called it, they gave me another number so I called it. I got hung up on.

Lance ** was excellent with helping myself in Florida Sawgrass location and he also assisted my sister in NY via Video camera with pricing and information. Because of this my sister walked into your NJ location and purchased her living room sofa set. Thank you Lance for demonstrating team work. I will be completing my purchase with Lance ** very soon. :)

I purchased a reclining couch item #: ** a couple of weeks ago. It seemed ok at the store so we bought it. When it was delivered they showed me that everything worked. Later that evening my wife and I sat down to watch tv, soon our both of our lower backs started to get sore and after 10-15 minutes we couldn’t sit on the couch. So we moved to our old recliners. This was on a Friday, Saturday evening we tried again and had the same results. Sunday we decided that we would call the store on Monday. When I called they told me that store policy was all sales were final.

NEVER ORDER FROM ASHLEY! Worst place to buy from. Their customer service is horrible. The 5 year protect plan you buy is useless because they discontinues almost everything they have and then tell you that they can only give you 30% of like $500. When the things you bought was over $2,000. Never go there again. I hope they go out of business. DON'T GO TO ASHLEY, THEY SCAM PEOPLE OF MONEY AND TIME!

Stay away!! When I tried to use the Warranty credit $400 they mentioned it is expired. No one mentioned that there is an expiration date to this credit while taking warranty. Also they don’t send any notification that it is expiring. There are better stores who cares about customers satisfaction.

Second delivery and another defective product. I thoroughly believe Ashley did away with any kind of Quality Control system. Not to mention their return policy is absolutely ridiculous. If I could upload.

The knobs on the Porter bedroom Collection are very cheaply made and easily breaks apart from the furniture. Custom service is awful, Don’t let this company fool you. All I wanted was to order some knobs, but if you bought your furniture from a third party, they refused to help in any way. My question comes up, why let other companies sell your product and all the time you have such horrible rules. Truly I think this company should be investigated and charge with fraud to all the customers who purchase their products and are having problems with their products.

I was told all furniture could be removed and taken at one time for new furniture to be delivered. I spent over almost 10k in furniture and removal. I had to move everything out of the way to accommodate this switch. Upon entering the delivery people said they couldn't do it because the couch was too big. After moving ALL of my dining room furniture outside, they said they would remove old couch. They then received a call saying there wasn't room on the truck (despite me paying for removal). I said just leave the couch in the garbage then. However they took it as leave all the items in the foot of my driveway in a big mess. I needed to move the furniture all by myself to the curb.

We purchased a sofa recliner, two bar stools, two bedside tables and a tall Chester. It was delivered April 27th 2024. We were still living in Tennessee so we left the next day to go back and pack our stuff up and move back to Florida. We were here for about 2 and 1/2 weeks and noticed that the recliner sofa had the wood coming through where the footstool is. And then the arm was kind of leaning and it had a big gap on the side. Someone came out, said that it would be taken care of and they were going to order the parts and then he'd come back and put them in. And then we noticed that the fabric was starting to come up. We took pictures and no one had come to look at it. They just saw the pictures. Some lady had the nerve to say that our dogs did it.

Purchased a couch and love seat and absolutely regret it! Do not recommend wasting your money on their couches! The arms cave in, it's almost like the arms of the couch are made of heavy-duty CARDBOARD.

I purchased a $3000 bed to accommodate my family’s 3 week visit. Ashley promised me I would receive the bed in advance of their arrival. Ashley lied to me. My family slept on floor for 3 weeks due to Ashley’s lies. And now they refuse to give me a refund. Ashley gave me the runaround. Don’t buy from Ashley. They’re awful.

I received the wrong order. The manager agree to discount it. I arrived on Monday after speaking to him on Saturday. I was told he no longer works there. No one wants to help me. I am not satisfied with the situation.

I had to have repairs done at my house on furniture I bought. Ross the repair needs a bonus, he was very kind, considerate, and professional all at the same time. James **, Home Phone. ** Cell Phone. Thank You for Men like Ross, very valuable to your Company.

How is it possible for this company to continue their dishonest and corrupt business practices after so many legitimate complaints. I'm not going to waste my time going into the horrid experience my family had at their Memphis Wolf Chase store, all I can say is run, don't walk away from this store. The old bait-and-switch routine is alive and well at Ashley Furniture, I strongly recommend you shop somewhere else where you're treated honestly and fairly.

Buyers beware of the Tempur-Pedic and Sealy 90-day sleep guarantee. The salesperson didn't explain how the guarantee worked. If the mattress is not a good fit, you can only return the mattress for equal or greater value. I am in the process of returning the Tempur-Pedic Pro-adapt because the mattress is extremely uncomfortable. I settled for another mattress which also has to be a Tempur-Pedic or Sealy brand and it wasn't as expensive as the initial mattress. I was told I could not get a credit even though it was cheaper. I am now stuck having to choose a mattress that does not work for me.

Salespeople need to point out that once furniture is delivered to your home there is NO RETURNS outside of 1 day!!! The statement Is in the multiple-page document you sign electronically. I am very disappointed. I’ll have a bitter taste in my mouth at how Ashley got over on me every time I sit at my table.

I purchased dining table set. They delivered with damaged. Even though refused for delivery delivery person wontedly kept in our home and left. We immediately called customer care. They refused to return and sent service order. They didn't undone properly. Dining was very worst scratches, paint gone. Wood is coming up. Lot of issues. After one month repair person came to our home and informed it can't be repaired. Later they agreed for reselection. When we went to store they are very rude salesperson. Increased voice and then I also increased. Manager came to me. Asked to leave store which is very rude and not expected.

Consignment came 3 weeks later than expected and that too even damaged. Manufacturing defect. They sent technician to fix it 2 weeks later and did not bother ordering a part, which needed to be installed. Now I can not return the product as it is passed 48 hours window for returning and can't use as it is broken. Customer service agents create Harassments and insult the customer when they complaint. **

Just had a great great experience in the Ashley Furniture store at Maplewood MN location on this 4th of July day and all credit is due to my sales lady named Elizabeth. Great knowledge of her work, extreme amount of patience that we really needed, she remembers! And so polite and helpful in my purchase and went above and beyond for my Military Discount. She gets 5.

I wish I had read reviews before buying from them. I purchased chairs I stressed to the seller that I wanted to pick them up, but it was too far. I was told they’d call to schedule delivery. Delivery told me that they couldn’t deliver until November next year!!! This was last week...I’m still waiting for my refund!

Ashley Furniture falls, advertised an ultra-plush mattress as being the softest one in the store. When I got the mattress, I was confused as to why it was so incredibly hard. They sent that a technician who couldn’t arrive till day 13, of course they stopped. Taking returns at day 12. Naplab tested the mattress I got and rated it at a 6 to 10 in firmness. I was led to believe this was the softest mattress in the store. Hence the words ultra plush. Very fraudulent way to misrepresent and sell something to a single mother who’s working two jobs just to get by. I paid $1000 for a mattress that is hard as stone.

Shopping on Ashley Furniture website is a nightmare! Transactions never go through because of their “credit protection system” and they cannot tell you the real reason behind declined transactions because there isn’t any. They will send confirmation of the order, delivery emails and show live delivery status but once the package almost gets to your doorstep, the status changes to “unable to deliver”. You call up the driver and they say “their boss” asked them not to deliver. You contact Ashley customer care and they say they don’t have any record of the order at all. After going through this hassle multiple times, we finally gave up on Ashley and bought from living spaces and we had an excellent experience there.

I would not recommend shopping at Ashley Furniture in Draper. After spending approximately $18-20,000 between the US and Cabo San Lucas, Mexico, I am disappointed with the service in Draper. Despite the excellent service in Cabo, the delivery and quality of the furniture in Draper was subpar. I purchased a new sofa, loveseat, two leather chairs, and an ottoman, but noticed a hole in one of the chairs within an hour of delivery. The company refused to do anything about it and told me to file a claim with the protection company.

Very unhappy with Ashley Furniture. They delivered my bed with missing pieces. I have been waiting for the decorative ornamentation for nearly 5 months. I got a call today and they offered me $35. I was told the parts were ordered from overseas and they could not guarantee a delivery date. After three months, there is no resolution. They have offered me the $35 and then withdrew it to tell me I just had to wait. That's a lousy way to do business.

This is the worst company ever. The worst company to buy from. They don’t help at all. This company sucks. Don’t ever buy from them. Don’t ever buy from them. I repeat, don’t ever buy from them. You will get a horrible sleep.

I didn’t use a service that “I pay” they send me a check with EXPIRATION DATE! That I couldn’t use. Basically stole my money. Also the quality of their products haven’t been the best. Would never come back. No good, no cool.

Worst customer service and warranty department. Ashley front face at the show room is very appealing but once product is purchased, and if anything is wrong with the product, you are on your own in dark.

Purchased a recliner on 5/16. Was told I would receive a call in 3-4 days to schedule delivery. Delivery would take 3-6 weeks. I called the store several times and left messages. Phone was never answered and calls were not returned. Finally talked to the same salesman after my call was transferred from the corporate office. I asked for the manager and he told me he WAS the manager which is a bold-faced lie. He also told me they did not have enough staff and they were much too busy to answer the phone or return calls. When we were there, there were no less than 4 sales persons there and we were the only customers. I will not do business with Ashley again because of the lies, rudeness of the staff and extremely poor customer service.

Please don't buy items from here. It's very unfortunate I purchase a couch that cost me 2k and they sold me a vouch that the whole left arm facing mechanism is bent and now they are stating that the 1 year with the company warranty does not cover. Even though the tech said it's a manufacture problem or when they place in truck they dropped it. Now they are refusing to exchange or fix. They want to blame my puppy that is 2 months less than 15 pounds. BUYERS BEWARE UNLESS YOU are a furniture tech they are selling damaged furniture and say too bad. Besides the incompetence that customer service have which is clear that they have a call center over season where they lack listening skills comprehension and worst of all no empathy

This entire process of online orders is a scam. Let's list the problems. First of all Ashley offers a 5 year insurance when you buy their product. The problem is the product I got was a bed frame which isn't even cover by their insurance in the first place. Luckily I caught that before I wasted my money. Next they don't put all of the warnings on their online store so you might end up with a product you don't want. For example the frame I got was made with or around cancer agents. I would never have been gotten it if I had known that ahead of time. Finally you have to pay for all returns. That includes the label. Which for this product is 149 dollars. The frame was 137 dollars. I will never waste my money or time here again.

Look at all the reviews that mention this same defective issue! Ashely CONTINUES TO SELL this product despite knowing of the defect. I have a months worth of back and forth messages from customer support (and some you can even read here from others) who won't stand behind this product by replacing the top or making things right EVEN WHEN THEY KNOW that the product is defective. They keep asking for proof of purchase, name of purchaser, phone # of customer, etc...as a way to bow out of supporting a product they sell. If a product is DEFECTIVE, it's DEFECTIVE, whether you have a customer name, number, etc. If they don't stand behind this clearly defective product, they certainly don't stand behind any of their products and simply want to make sales from unsuspecting customers. For this reason, I would NOT recommend shopping from Ashley.

Please think again when shopping from Ashley because; If you think Ashley is like Ikea or other furniture companies, you are wrong. While other brands give a minimum return period of 30 days or even 1 year, Ashley gives 1 week return period and 40% of the amount you pay is deducted. Only 1 week. I have to use a sofa that I am not satisfied with for years. Please consider this when shopping from ashley.

I spent $10,000 at my local Ashley Furniture store. When I received my furniture literally almost a year later, I had issues from day 1 - Everything was flimsy and felt cheap. Not only that, but I paid insurance on each piece so if I had issues with my furniture it would be covered. After I received my furniture I had issues and when I filed claims to have things fixed with the $200 - $300 per item that I paid, conveniently everything I had purchased was no longer in production and because they no longer carried that item I was told they could not fix it.

Can I give a -10. So looking to make another purchase. Found a sideboard that I really liked. They were going to deliver. It needed assembly. I asked in a 45 minute chat 7 different ways if they offered assembly. (Bad knees just can't do). Gave the exact specific item details including the description and item number to "Leo **" customer service rep. He said he double checked and IF the order states assembly required the delivery team would deliver and assemble.. The cost was included in the price of the unit. Well once you go to the cart to check out in fine print... Needless to say, even with the printed chat... No assistance at all.

Worst store ever. After seeing the reviews it really bad after spending time and money not getting what you pick out. Unbelievable. Store staffers are a joke, have no customer service at all and they refuse to listen to what you are saying. dis Disgusting. Have not talk to the manager yet. Left messages, no call left before I got there. Should be a lemon law on this stupid store.

I Purchased table/chair set and 5 yr Warranty (Extend) to repair/replace any damaged item. One of my chairs was deemed not repairable. Extend refused to replace damaged chair, returning full $$ for “in store credit” for entire table set replacement and ending my 5 yr warranty. I didn’t need nor could I accommodate a second full set! I only needed one chair replaced which according to the store manager was available to me. Don’t buy Extend Warranty as they breached their warranty when refusing to REPLACE a damaged item and ended my 5 yr warranty!

We just received the Willowton bedroom suite. The foot board is cracked on one leg, dresser has no holes for mirror and mirror frame has no holes to screw onto bracket, chest came with the back of it not completely attached and sliding barnwood door the one slider wheel is pushed down in particle board! Furniture IS NOT real wood. It's particle board! Rollers are barnwood door are plastic and legs on dresser and chest are plastic! If I didn't have to rate them I wouldn't. I called Ashley Furniture. They gave me a email to email with an invoice and picture and that if I didn't hear back from them in a week to call them. I have waited mths for this furniture and am sleeping on box springs and a mattress on the floor and now I have to wait longer! These people don't care about their customers. They just want your money!!!!

Less than two years ago, I purchased a bedroom set with a mattress. On my purchase was told that I had a Year’s of Ashley’s warranty on everything I bought, and they offer me to buy a 5year insurance for anything else that would break or get damage after the one-year mark. It’s been a year and a half and the nightstand in the bedroom set broke. The drawer is not closing since the metal broke off. I called the insurance. That was a $500 extra for five years. Said that my problem was not cover by them. Please do not buy from this company. Be really careful with the extended warranties. They will cover nothing. This is what the insurance message me when they delivered my case.

I will never purchase furniture from Ashley again. It’s been the worst experience for me. I walked into a Mesa store to purchase, two months before my move to assure I would have my new couch in my new place. A few days before my move, I received a notification that it would be delayed three weeks. I cancelled the order and thought I could go into another Ashley store to purchase another couch to be delivered faster. This couch was also delayed almost three weeks and only part of the set was delivered. I’m calling the store to discuss a solution ana no one will return my call or answer the phone. At this point I’m ready to return this couch and never buy there again.

Mark ** at Birmingham store was so helpful. I’m so thankful for his patience & expertise. I will be a repeat customer! Also the delivery was made earlier than I expected and the furniture was not scratched or damaged (I’ve experienced this from another major furniture store).

I recently had an issue with a bed foundation that I ordered, based on the recommendation of the online customer service representative who sold me my bedroom furniture. I did not require a foundation based on the type of bed I ordered. I spoke to several people before I finally reached the person who made sure that my order could be both returned and refunded appropriately.

I actually like how Ashley Furniture looks but I am extremely upset about their furniture warranty. They sold me coverage and told me it covers everything. No worries warranty but then I tried to use it and now I find out it doesn't cover the supports pieces to bed and of course that is what broke. And they never give you the terms and conditions when they are trying to sell you the warranty because you would find out it only cover the weld joints lol and if you knew it pretty much covers nothing of concern you wouldn't buy it. They don't tell you it's an accumulation clause in there.

We purchased a living room set and 2 bar stools. Margaret ** was a excellent sales lady. She was very professional and helpful. Highly recommend her if you're in Waynesboro, Va. Look her up at Ashley's.

We purchased a dining room table and chairs. The chairs are fine. The table has a leaf that folds up on hinges. Two of the hinges arrived torn out of the composite wood, which is made to look like solid wood. Have been calling, calling, calling, calling....and calling. Keep getting same bull. Client services will contact me within 48 hours. Guess what Ashley....you got the wrong one this time. I'm not going to stop, until you do the right thing and replace this table!!!

**DON'T BUY FROM ASHLEY*** They do not do refunds!!!! It is their policy and you sign it on the "contract" to buy the item. I was told my "customer service" that all sales are final. I have been dealing with them for a month and was told I could not get a refund on a broken piece of furniture (actually 2 broken, because they replaced the first one with another broken on). I was told they can escalate the issue if the third server is faulty. I'm furious and here is the story...We bought a server/buffet/sideboard. It has 3 doors and a marble top (faux I believe). Buying was an experience. I was told by the sales person that he "saved" me $50 on shipping. I was glad for that. Turns out all he did was lower the level of service and they did not assemble the furniture when it was delivered. That is not "savings" and I was not pleased!

Worst quality and service, EVER! Furniture took over a year, came broken, came broken again, then when put back together, was STILL missing pieces causing more damage 2 years later. Do not buy ASHLEY!

The quality of the living room set I ordered from Ashley Furniture was very poor. After just 2 weeks of use, the chaise lounge couch developed a hole in the middle, and it sank when you sat on it without any support. I paid $3000 for what felt like a piece of low-quality furniture. I also had issues with a recliner I purchased from them. The first one had a mechanical problem, and after they replaced it, the new one stopped working after just 2 days. When I contacted them about it, they refused to acknowledge any issue, leaving me frustrated and out $3000. I would not recommend shopping at Ashley Furniture for anyone looking to buy any furniture.

It has to be the most distrusted furniture company, my daughter warn for the bad reviews but I was in rush to buy furniture for my Airbnb. Ashley salesperson and floor manager told the pieces I bought was in stock and I receive them Sunday the 9th. I never receive anything. It was too good to be true. Nobody answer my calls and I finally text to the store and told me my pieces are in warehouse and they going to ship it July 7th. Very untrusted furniture company. The only thing they care is to do the sale, take your money and after that they know nothing.

The sales guy we ended up with in Janesville WI is a complete disaster! Can't add correct, wanders off during sale, gives discount then overcharges item. Chris G needs to take a math class!! Avoid him!!!

I have been an Ashley customer for many years but I have to say that unfortunately with my last 2 purchases I had a very bad experience, I bought a set of living room furniture and I was calling for service before a year because of a terrible sound that it makes when you sit down. I was told so many meaningless things like the weather, the floor of the house, inclination of the floor were the reason but without giving me a honest solution until the warranty expired, when I filed a complaint with the insurance company, they told me that they do not recognize factory defects so I was left with a piece of furniture that sounds like an old piece when it is not even 2 years old and not honest answer nor solution to my complaint have been provided.

I have previously left a review regarding the condition of a chair purchased. The material is pulled apart at location where back of arm meets back of chair and the batting is bunched up on same arm. Ashley responded to my first review with a, "Please send us your order number and we will get back to you." I sent pictures along with all the particulars and not one soul from Ashley bothered to make contact. Ashley's common practice, to look as if interested on reviews but otherwise ghosting? I have sent Ashley all of the particulars required to investigate and rectify previously and I will not be sending them again. I am interested to see if they will bother to acknowledge this x but either way, I am dissatisfied and will take all further purchases to another company.

Me and my wife were looking at buying a couch a loveseat and possibly a chair at the Ashley outlet store in Hixson Tennessee on hwy153. We talked with the sales lady and told her we going shop around. Came back the same day and manager decided to make what we wanted into a sectional in which we do not want. The manager will not separate the unit in which you lost a sale.

Applicable only to the online store. As I understand it is operated by a third party. Horrible experience. I placed my order online a week ago and the promised shipping date has come and gone and no update. A week later no update. When I call them, they say they don't know what the ETA is. They said they are going to put a message to the "back office" and we have never heard from anyone. In complete despair I try to cancel the order online and the link does not work. What a joke of an online experience. Avoid a all costs!

If I could give a zero I would. I purchase the Willowton 60" TV Stand order online Wednesday, April 17th, 2024 for $120.99. The TV stand was delivered that Friday, but I did not start putting it together until Monday. As I was taking the item out of the box it was split part # 28, front tail. According, the instructions it provide me the website to see if it can be replaced, but the website told me it couldn't be replaced and provide me with three location that I can take the piece to see if I can receive another. I took it to Ashley in Eastchase, located in the Montgomery, AL. Manager told me that they cannot replace it with charging me for it because they are not affiliated with Ashley online.

I Purchased a Six pieces dining room set for $ 850.00, I had to assemble this set and this are the results, I sent pictures of this nightmare and it was 72 hours too late for refund, I would advise to avoid Ashley Furniture online and go out and pick one in person, don’t rely on Ashley, they don’t care…

Be wary of the Saginaw Mi. store. I ordered a table months ago that supposed was in stock, but isn’t. They refuse to let me speak to a manager, will not return phone calls and will not return my money. I have filed a dispute with my credit card company. I have never had a complaint before, I have been patient. Worst company ever!!

I order an outdoor patio set (sectional), but I received a stand alone couch, and 2 chairs. Ashley would not let me return even though the picture on my receipt clearly shows a sectional. It would cost several hundred dollars to ship the items back, so I'm stuck. I can't even return to the local store because I made the purchase online. I will never do business with them again and wouldn't recommend them to anyone. If I could give the zero stars, I would.

John and Don did a great job setting up our patio dining set that they delivered to us. They were friendly, fast and efficient! We can't wait to start using our new set. We always work with room consultant Lindsey ** who is also fantastic!

I got my house painted, kitchen redone and last was to buy some new furniture. Couch creeks constantly and recliner when rocks also makes noise. Very Poor quality and have talked with customer service. The bottom line nothing can be done other than continue to get replacements which are the same poor quality. Return policy or swap for something else is non existent, you get what you get. No one is interested in making the consumer happy. Stuck with furniture less than 6 months old and absolutely horrible.

Am I unlucky or Ashley Furniture consistently provides a poor experience to their customers? I elected to purchase from Ashley Furniture since they have a big presence in the furniture industry. I paid for my furniture and the order was confirmed by representative on May 23rd. My confirmed delivery date was supposed to be on 05/28. I chose Ashley Furniture because of the quick shipping in order to deliver my furniture before my wedding day. I received partially my order (night stands) via FedEx which both night stands have been crushed. I filed a complaint to customer service and they resent another set of night stands which also have been crushed from the shipping. I thought the furniture was solid wood when I purchased the set only to find out the night stands are particle board and not solid wood!

Bought an expensive recliner in May 2024. It was delivered without any packaging or protection, but we thought that’s the way they do it. Within a few days, we were repelled by an odor like body odor and small bites on our skin. We believe that this was a used chair they delivered and began to try and get it exchanged. We had paid for extended warranty but that didn’t help. After many phone calls and long hold periods, we were told they couldn’t approve an exchange even after their own tech inspected and recommended replacement. As a senior with disabilities, I can’t believe how awful this company is. We have begun a formal complaint process with the Better Business Bureau.

I purchased living room and dining room furniture from Ashley on two separate occasions. I had manufacturing issues with both. The sofa was understuffed and had stitching damage; the dining table had issues with the mechanism that pulls apart the table to insert the center leaf. It was such a long, drawn out process to get the damage repaired/replaced that I would never purchase furniture from Ashley again.

Hello everyone. I went to the New Rochelle Ashley Furniture store to purchase a king size bed and Mattress protector since March 2024 for my mom, unfortunately the entire bed couldn’t fit after checking the measurements. I cancel my order with Mr. ** (the sales rep) which confirmed it was cancel. The leasing company ACIMA then called me in April 2024 requesting their money. I informed them I DO NOT have anything for them and to speak with Ashley furniture. ACIMA then contacted me stating an adjustments is being done. I explained I DO NOT have anything for them.

Worst CS ever. I received a loveseat that turned out to be too small so I called the same day to process a return & I bought a sofa instead (small apt). A week & 7 CS reps later, they still haven't picked up the loveseat. The drivers delivering sofa said they had no orders to pick up loveseat. Ashley mgr says I have to wait another 72 hrs to get a call to schedule pick-up. AND they won't refund the delivery fee that I'm paying for twice now

Absolute garbage. When the couch was delivered the men tried to con us out of $200 to move it up an elevator. Now, less than 1 year later, the fabric is pilling, the couch is sinking, and nothing is covered by the protection plan because it's "normal wear and tear." Save yourself the time, money, and hassle, and go somewhere else.

I will never purchase an Ashley Furniture product again. I only gave them 1 star because it's required for a review. Their craftsmanship is horrible and they do everything they can to get out of their lifetime warranty on manufacturer's defects. I ordered a set of living room furniture, which they delivered. The recliner was torn at the seam. It tooks months and a complaint with BBB to get them to replace it. And that was after their repair technician glued it instead of sewing it back together. The loveseat had a broken board behind one of the cushions in which several inches of the wooden frame was missing.

Ashley’s delivery service is inaccurate, unprofessional, and disrespectful of your time! The independent contractors they use are hideous. Times constantly change and there is no courtesy call to let you know. My delivery time was 2:30-5:30 and I got a call at 8:41 p.m. saying they were on their way! I did not allow them in my house this late as it was unacceptable! My day was rescheduled and here we are again with a 2:30-5:30 window. This time someone called and did say it would be pushed back to 6:30, but it is now 7:30 and no show no call! If they come at dark today I will reject the delivery and get my money back!! Horrible customer service!!!

DO NOT GO HERE! Please do your research! I wish I had. Furniture is 3 weeks old & already falling apart. I want to return/ exchange this cheap furniture, I bought extended warranty & made attempted to make a claim or just return within 3 days & company denied. Find somewhere else. Delivery was 2 hours late, delivery company would not take off shoes and tried to walk in my house with muddy shoes. Salesman lied to me & said delivery company will take out my old furniture to the road. Supposedly this isn't something they offer! And I guess I was supposed to let them know before delivery that they need shoe covers??? 0 stars.

On last week I called in response to the inspection of a mattress that I had purchased. I was told that the mattress was deemed defective and I was entitled to a new one. I was told to call back in a few days to set up a delivery time. They needed to see if they had one in stock. So I called back as told and now they are saying I am not entitled to a new mattress. Ashley Furniture is a joke. They are unprofessional and their products are made cheap. I’m not asking for anything, I just want what I paid for. I would not recommend anyone to buy anything from Ashley furniture. What’s the point of purchasing a warranty if the warranty does not protect you from defective products.

Tried to call customer service when we didn’t get chairs on date of delivery- computer was no help, they did chat online, finally got a “real person” again no clue when we would get chairs. Amazon has it all perfect- companies need to take a lesson from their excellent service or go out of business. Ashley sucks!!!!

First and foremost the sale associate at the Mohegan lake location was very nice and patient. Here is my problem: I order a couple of bedroom sets. One bed is fine, the other is super firm to the point it feels like you laying on metal or concrete. I have slept on firm my whole life and never woke up with pain and burning sensation to the sides that I slept on.

So I purchased a sofa from them last year. Within the month the cushions sank. They sent a representative in and he advised us this was a manufacturer's defect. They said they’ll give us new cushions and that they will not sink. Guess what. They sank! So now we are on the 3rd set of cushions that are less than 7 days old. They also sank. And these are supposed to be the best cushions they have. I've asked for a refund numerous times considering that it’s a manufacturing defect. Nope. They don’t give refunds even if their product is defective. Please do not buy from them. Customer service is horrible!

Ashley Furniture Does Not Sell Safe Furniture or Products. We bought a Queen Headboard in April of 2024 online & on sale. We were Never notified by Ashley Furniture that is was Manufactured with Toxic & Cancer causing materials. We found out after delivery on the outer packaging and were Terrified. We called our nearby Ashley Furniture in Midlothian, Va after calling Ashley Corporate in Fredericksburg, Va and were told by Harry that our Local store should accept it. They refused to so so. We then called an 866# in Wisconsin and it was Ashley Furniture Industries and spoke with Tina **, an Office Mgr who indicated that they would accept a delivery only if paid for over $40.00 in delivery fees. That is Unacceptable and Unethical since we were brazenly shipped merchandise of a Cancer causing nature which is their words.

Nice when you are at the store, I have had great experience til my 2nd purchase. They made me purchase $450 in a extended guarantee and every time we call to claim the something about our couches that they said the guarantee will take car off they won't cover. They are ridiculous to have it cover and they said is not cover 2 things at a time... Is a cream color couch and they want to have 1 little thing only still when the couch is more than 2 years old. They don't want to have decoloration, stains, rips or etc.... They want us to call a COMPANY THAT WORKS with them to wash them "PROFESSIONALLY" IF WE CAN'T TO CLEAN IT. My guarantee is for 5 YEARS!!! AND I'M ONLY 1.... WAIT MY MONEY FOR LIES.... WON'T BUY ANYTHING THERE AGAIN....

Beware Injuries!! We bought a very pricey bed for our child. Unfortunately the wood is so sharp, from the corners and all the edges, top, bottom, sides, all are very sharp and point. Very expensive and we're not able to return. Beautiful, "looking" bed dangerous. Full size, $1200.

Bought sofa and loveseat. Waited 2 months for delivery. When delivered, the loveseat cable for manual recline not connected. We waited so long, we connected ourselves. It was always fairly hard to open. Did not use recline much, went to use, plastic handle broke off. Now we have to pay trip and labor to get fixed. Never will I buy from Ashley again and will make sure to tell my family and friends.

I purchased a four piece modular couch and two of the pieces were damaged either before they were delivered or while they were being brought into my home. I tried calling my salesperson and he ignored over a dozen attempts to reach him. I had to drive back to the store and find him to report the issues. This guy treated me like I was the scum of the earth and told me that it wasn’t his problem to deal with and that I had to call the warranty division. It took over an hour to get someone on the phone and they told me that the parts would be sent out for the repairs.

Good morning, Unfortunately as a customer I am disappointed with your service. On April 14 I made a purchase which I canceled the next day, I contacted Customer Service several times and as of today I still have not received my refund. On May 6, I made a purchase for a mattress which I expected to be delivered between May 7 or 8. Not receiving any response, I went to the website and it said that the order was canceled for no reason and no one was able to give me an explanation. For me, you were my store to buy from, since I like quality, in fact about a month ago I bought a sofa and I was delighted, but later on two occasions I felt unprofessional treatment.

At one point in past years you could purchase quality furniture from Ashley's. This is not the case anymore. We purchased the Game Plan Rec Sofa and it is poorly made and very unsafe for any family to enjoy or utilize safely. It has metal framing screwed into PLYWOOD ALL OVER. Ashley dept supervisors refuse to take it back without penalties. Alberto was kind and professional however Josmar in Tech Support was very unprofessional and rude. The technician agreed the sofa structure is poorly built and will eventually break because it cannot support the metal frame. We were offered a new one with the same quality however this does not solve the root of the problem which is the poor quality this sofa is made with. We are not willing to pay a penalty for the poor quality and product sold by Ashley. We had 2 service visits confirming the poor quality and hazard this product presents.

Can't hardly leave a review. Bad service. Way too expensive for what they are selling... Did you know furniture has a 100% markup. Where's the good deals. Y'all need to start competing with your competition. Better deals with other stores won't be long until y'all fold like Finger Furniture.

The delivery people drove in my yard, moved my stuff around, put a rut in my yard, didn't put anything back, didn't say sorry. They were delivery across the street. Not to us. What way To go. Never going to use you.

We bought table, chairs, sofa and ottoman from the Ashley store in Medford MN. Kaci was our sales person who was so helpful and friendly from start to finish! We received a call from the delivery department prior to our scheduled delivery noting a sofa table had a small flaw and did we want the table. They sent photo and we declined noting we would be in to select a different one. No hesitation at all about not taking it. The delivery team delivered on time and made quick work of placing the furniture where we wanted. All contacts were professional and fun to work with. We will definitely shop Ashley again!!

The rating on this site should tell you all you need to know. Very unorganized company to deal with. Had I known they were owned by Mathis Brothers I would have gone straight to the store and not messed with doing it online. Billing process is too complicated to explain here, but it makes absolutely no sense at all. This was a horrible experience and will NEVER do business with Ashley Furniture again. Save yourself the headache and stay away.

Recently purchased a large sectional and sofa sleeper through Danielle at Ashley in Marquette. Danielle made everything so easy. She gave me her cell phone number and answered my questions even on her days off! Also, she came in on her day off to let me take a further look at different products. She was knowledgeable and had great suggestions! I especially like that there was no pressure at any time on her part. The delivery guys were fantastic. When they arrived, before unwrapping the sofa sleeper, they measured the doorway and realized it would not fit. This made return/delivery a snap! The guys added the measurements for the doorway to my account so Danielle was able to quickly find an alternative for the extra bedroom sofa sleeper. Love my couch, ottoman, and sofa sleeper! Very glad we had Danielle’s help and went to Ashley Furniture in Marquette.

My wife and I knew the type of sectional we were looking for and what we wanted to pay for it. Met with Peyton at the Nampa store and he quickly showed us the different models and colors in the sets we liked and explained the differences and helped us design the sectional we needed. The price was great with a scheduled delivery date that worked for us. Will definitely be shopping here again!

It stated off great when they sold to us, but when it came time for delivery appliances were dropped and left dented, chipped and dirty. We made a claim and no one followed up or made any attempt to fix the issue. We also an accidentally purchased a queen sized mattress and needed to switch to a twin. We didn’t get any refund or credit (before delivery) and had to pay $550 for a twin. In the end the twin didn’t work either and once they have your money there is no customer service. Go anywhere else but here.

Just threw out our Ashley furniture couch. We had it for a year and in that year it broke 4 times and they just kept “repairing” it. We paid for the extended 5 year warranty but Ashley itself only covered it for a year and then after that referred us to a third party company that said they would only repair new claims and not the issue we kept having previously. We are so tired of this garbage couch that we decided to just trash it and get a new one from a different company. Please save yourselves the hassle and shop elsewhere.

Purchased a microwave, stove, fridge, and deck furniture. Spent a lot of money. Was having problems with my microwave. Phoned Ashley‘s. They gave me the one 800 number for KitchenAid. Phoned them at the beginning of February. An appliance repair man came here. He’s been here three times. Still not solved. It is now May 6 and the problem still not resolved so I phoned Ashley‘s to ask them if they could find out when this would be resolved and they phoned the company and said that the part is on back order and I have to wait.

I received my couch love seat and club chair on 4/9 and had service here. My hospital was in hospital for one month and I had surgery 4/24. Needless to say we have not been sitting on it. We have been in our room recovering. All cushions are wrinkled, arm chair has dents in material. I want to return all but get the run around.

Ashley Store at 2116 Wards Rd, Lynchburg, VA 24502. We had the worst experience ever in our entire life! If I could give 0 star, I would. First of all, the delivery was bad. We had a large order - over $10,000 and they were missing pieces so they were not able to set everything up on the same day. They knew we didn't have time to wait around since we were still in the process of going back-and-forth out of state but we had to keep repeating that fact, and they gave us a hard time about waiting around, no follow-ups so we kept following up and they didn't have the common courtesy to let us know what's going on. Thought issue was resolved when someone came back but then we found out we're missing more pieces. They always had excuses like the assistant manager was always out or sick, but that's not valid. You can still tell someone what's going on by simply texting since we're already texting each other, but no, they annoyed us too much.

Anyone who want to purchase products from Ashley HomeStores needs to think twice. We had very bad experience with Ashley HomeStores. We bought three bedrooms set for our beach home. Two of the foot beds were broken. They sent their technician out to fix one of the items. The technician drove two hours to get to our place. Luckily, he was able to fix one item. The other item was so damaged so bad that he is unable to fix due to multiple pieces were broken. The box is undamaged, so we are not sure how the damage item was able to reach us. I had called Ashley customer services more than five times. They refused to replace the broken item.

Went to the South Fort Myers store on a Friday, looking to purchase living room furniture, store was completely empty, except for several sales associates, not one asked me if they can help me, walked by never made eye contact, store was a hot mess, not organized, a maze of furniture thrown around the store, after about 15 min I left, as I watched their sales associates on their cell phones! Took my business to another store.

Purchased a whole home of furniture at Ashley store in Brentwood TN on or about April 18, 2024. Sales person was nice. Furniture was mostly delivered on April 27th with two pieces on backorder. Furniture was delivered by two men who were short handed. Should have been a third. Anyway two pieces of furniture arrived dented and painted over by the assemblers. I brought it to the attention of the delivery guys. They didn't care. They were hot and tired.

The 2 customer service girls and the Store was great...The service people are the worst. Our 10 year warrantied mattress was sagging after 3 years. First expert service tech brought a device out of a Cracker Jack Box that was too short to measure a CA king (maybe it could be used on a queen size). He then placed the device on the peaks and did not measure the valleys. He reported the mattress was not sagging. Upon showing pictures to customer service at Ashley's they sent out another tech within a week...

I bought a bedroom set and saw the display in the store. Service was good and needed it only two months ago as we still have not moved into new condo. When I received the set- there were very light coloured streaks across front of dresser. I put in a request for a different one. I realize that they called it part of the wood. But the store one was more blended in. Even when I went to store a few weeks later and the saleslady also phoned about it and agreed the mind was too distinct than the floor model. Still have Not heard a thing. It still is sitting and waiting for us to move in. How long do I have to wait for a response!!!!

We got king bedroom set from Ashley. First they delivered wrong rails and it took one week to get the right one. I have to sleep on the floor a week. It was a joke. They offered $10 for inconvenience - which I didn’t take it. There was a damage on the headboard and they sent someone to repair - I was not satisfied. After 2-3 months I noticed another damage on the night stand. They refused to do anything. I will never never buy Ashley furniture. Very bad customer service!! All automated messages.

There is a NO RETURN policy, which is fine unless they give you damaged goods. We picked up a night stand and bench, and were either damaged or missing parts. We called to get an exchange and were told we had to go through the warranty process. It’s a joke. You can’t talk to a person, and they wait to return your message until five minutes before they close. We were told they were ordering parts for the bench, only to find out there is not a replacement part. Went into the store and they can’t help you. Why am I dealing with a warranty when the products are still in the box???? Took six weeks to finally get the bench repaired. What a joke. I was told the No return policy was on page 4 of our invoice. We purchased two items, and neither was a special order. Is a No Return policy even legal in Michigan? Run!!!

This is the 3rd and last time I purchase any furniture from Ashley Furniture. I used to brag about the nice furniture and experience I had in the past but my last one has changed my mind. I purchased furniture that keeps getting delivered damaged. That says to me the quality isn't good at all. Even with that being said, it's about how you handle the problem and bring forth solutions. For this company to be as big as they are, they need training for their management and GRT. The right doesn't know what the left is doing. 4 months later, I'm still awaiting on half my delivery charges back off my bill. The Manager, Michael ** was supposed to call me back with resolutions and no resolutions are never resolved. I had to cancel half my protection plan which I informed the manager to do so. He canceled half but left me the burden of the other half to cancel. I just want my half my delivery charge back and I can move on with my life.

North augusta area. Did not speak english. Would not listen to advice on how to bring the furniture in, damaged wall. Ashley only offered a $150 compensation Gift card Which was good for only 10 days. I'll never shop there.

Ashley delivered dining set, 1leg was broken on chair. Came with new chair. Looked good so the driver left and not noticed that 1 leg was shorter than the 3 others so it rocked. Looking at it being no adjustments I called Ashley to get a replacement and with that they said that a tech. would have to come out and look at it. I said I don’t need a tech. I need a chair and again she said someone would have to come out. I said, "What’s he going to bring? A saw to cut down the other 3 legs?" And she said that's the rule and that’s what going to happen. Well if you want to be stupid I know Ashley. Never again.

Made 2 orders one never showed up under orders, but I had screenshot the confirmation, and is showing pending on my credit card. All they did was say they would investigate, but would not make it right. Worst company by far, even Amazon makes their mistakes right.

After several months of a nightmare experience with customer service attempting to track down a part we ordered and paid for, I would highly advise not purchasing from Ashley. Spend your money somewhere that supports their customers, has processes in place to properly document issues, has consistent communication, and diligently follows up/through. Ashley has exemplified none of those things despite what their mission statement says.

Just purchased a leather sofa which has rips in it. We were told that they will not replace it or refund our money. I just read the section where it said they will refund your money with in 30 days. We just keep getting the runaround from everyone. Customer service is a disgrace. Should have followed my gut and purchase decent furniture from a reputable company

Please call the customer service and find out how long will it take for your delivery. Mine was supposed to take 1-2 weeks. Almost a month later no one can give me approximate delivery date. My last time ordering from them.

The store I purchased from shut down. The couch that is near 3K started caving in and threads starting coming undone. I called stores nearby and they said they could do nothing for me since the store I bought from shut down. I called Ashley customer service explaining that I was still paying it off and it’s clear the couch is defective because at 135 pounds I live alone and have been the only person sitting on it. No one heavy has sat on this couch. I also explained that I had been in the hospital caring for my mom suddenly just before I reached out.

I purchased a king bed frame from Ashley in March last year. After about two months of use, I noticed a crack, as shown in picture 1. I decided to request warranty service, and they were able to fix the issue at my place. However, after a few months, I realized the fix wasn’t proper, and the issue worsened, as seen in picture 2. I contacted the warranty service again, and it took about a month for them to come and take it to their factory for repairs. Then, after a few months, the issue resurfaced, and the wood had peeled paint and crack again.

DO NOT BUY FROM ASHLEY HOMESTORE FURNITURE!!!! I was 9 months pregnant and told I could have my exchange order delivered after having the baby & moving. Three months later they refuse to call me back and are abandoning me with merchandise that arrived damaged from day one. I’ve been calling every month since and supervisors never call me back, or when they do they just hang up.

Set up daughter’s bed with no center slats, and tried to modified other slats. Support box broke twice. I called and they sent another box spring, and we noticed it was bending again, and there was no center slat, who would think they would not put a center slat in the set and just leave. The second delivery guys that brought the second box spring support never even point it out, just dropped the bed right over the missing bed slats.