Ashley Furniture Reviews

We purchased a king mattress and elevation foundation back in February and finally had our problems resolved in May, but only after Ashley’s discovered that we put a hold on our credit card purchase! We spent hours upon hours talking to their resolution team and got lots of different answers from lots of different employees! Will never shop there again! Also, Ashley’s has a no return policy that is hidden from customers. Went into O’Fallon store to talk with manager who pretty much said too bad for you, not my problem!! Our problem started because Ashley’s had their mattresses labeled wrong and sent the wrong foundation. When they agreed to send elevation kit their employees had no idea how to install it, took 2 hours to complete.

Promised delivery on June 28. Waited all morning to find out when they were gonna deliver. When I finally got a hold of someone which took 45 minute, they said my delivery was moved to July 5. Nobody called to tell me my delivery date was moved, and nobody apologized or made any effort to make this right. They use a delivery company that's not associated with Ashley Furniture, so the delivery people don't care about your Ashley purchase.

I purchased 4 white counter night barstools from Ashley Furniture. We decided to pick them up from the warehouse because we’re having a party & wanted to have our home a little more finished before the party. 2 days later we were able to pick them up. My husband had to take some time off work & it took a while for him to get into the warehouse for our stools but he got them, got home to put them together & we discovered that they gave 2 of the stools we ordered & 2 similar stools (they are brown). I immediately reached out to the sales guy that said if anything was wrong he’d take care of me, when I reached out he told me to text the number I used to schedule pickup.

NEVER AGAIN!!! I would give a 0 if it was an option!! Worst customer service I've ever experienced!! Couch delivered with what looked like a cut from an razor blade on the headrest. The delivery guys were inside my home for less than a minute, which didn't allow me to examine the couch in their presence. Went back to the store 3 days later (first chance I had) and was given a card to call about the warranty and the man who gave me the card said "They may say there's nothing they can do about it because I didn't report the issue within a 72 hours"!!! WTF?!?! I finally had the couch replaced free of charge after several phone calls and a lot of yelling/cursing (by me). I'm pretty sure they just wanted to get rid of me once they realized that I wasn't going away. The store is located in Lexington, KY in Hamburg. BEWARE!! GO ANYWHERE ELSE FOR YOUR FURNITURE NEEDS!!

This was the biggest mess I have ever seen, I emailed you this morning and said I was driving down there today to meet the driver, we live in Waco, which is 3-1/2 - 4 hour drive from where our lake house is, I took off of work early today had to have 2 people cover for me, arranged someone to come to our house in Waco to take care of our pets. Drove from 11:00 am till 3:15 to get to Conroe to accept the delivery, used nearly $80.00 in fuel and $80.00 company back, no one ever called me to tell me the driver was on their way to deliver the furniture, at 5:30 I called the store in Conroe, the first person I talked to said “oh they are not coming today”. There was a delay, I asked so it will be later today. He said no, it will be delivered 07/10 - 07/12.

We bought a sofa and loveseat from Ashley Furniture in October, 2020. The love seat had very light use. We used the sofa as our main seating area. The loveseat started to be used more in January, 2025. All of the sudden every time we sat on it we would hear a noise. It never occurred to us that the frame was breaking and falling apart every time we sat on it until we felt it give way, and break in two. We were in shock as everything seemed to be in perfect condition. We contacted Ashley customer service and sent pictures of the broken wood and other areas it was starting to go. We also sent a full picture to show how well the outside of the loveseat was to prove this was not due to misuse.

I recently made a purchase with Ashley Furniture. The barstools ended up being too tall for my counter. I reached out to Ashley furniture and was advised if I need to send them back, that I have to pay for all the shipping. The shipping is close to what I paid for the chairs. So I’m returning an item and still basically paying for the item that I don’t have. I don’t believe that’s good customer service. I was honest regarding why I was returning them, when I could’ve said it was damaged and sent it back that way. I expressed this to the representative. They basically told me “oh well that’s that”. I will not be using Ashley furniture in the future. Customer service goes a long way and gets repeat business. I don’t feel like that was good customer service more than I was treated like a person rather than just a number.

I ordered a sleeper sofa from Ashley in March, which was supposed to include two decorative pillows. The couch arrived three weeks later, without the pillows. I contacted Ashley right away, and they assured me a service order had been placed and the pillows would be delivered in May. May came and went with no delivery. I then received a text update pushing the date to mid-June. It’s now the end of June, and I’ve been told the new estimated arrival is sometime in July. After finally reaching a customer service manager, I was informed that the pillows are out of stock. Seriously?

UPDATE: TWO WEEKS LATER Received $1100... We spent $2182. This is absolutely unacceptable!! The store blocked my number from calling, but was able to call from work no issues?? I have filed a complaint with the BBB! I have also contacted two TV news stations to do a story!! I want the remaining amount!!!! I was so excited to purchase the Maggie sofa and ottoman and another rocker/recliner. The items were delivered to our condo on a Thursday and the two delivery guys absolutely refused to even attempt to get them up the outer stairway. They stood the sofa up on it's END and said, "See, it won't fit". My husband even tried to tell them if they turn it on the side, it would fit and he even offered to help. They got agitated and again said, "It won't fit".

I will never ever buy a piece of furniture from them again. I paid for their so called white glove delivery where they are supposed to unbox, set up and clean and take away the trash. All I got was a rude man who just dumped it and without a word walked out. When I went to get my money back at the store they wouldn’t refund me there and just gave me a case number. #** They said they had to look into it. They had the delivery guys' pic and my pic so why they looking into it? Then I waited 2 weeks and then I called and was on hold for 20 minutes and gee what do you know. They have to resubmit it because it went to the wrong dept. I want my refund. You stole my money. And you know it.

I purchased two items online from Ashleyfurniture.com, and upon receiving them, I decided I did not want them. I did not open the boxes and called to arrange a return, but I was informed that I could not return items because the return period was limited to only three days. their call center isn't in the states.

I’m an older woman who walks with cane, was targeted asap with aggressive sales tactics, up charged on all items purchased and was told I was lying when I have proof that it was them! Buyer Be Warned!

Please do not waste your time and money on this place. The worst customer service ever. They sent me an ad with a sale price on a piece of furniture. I called to confirm it was available and for the sale price. When my husband got there after a 1.5 hour drive one way, the manager said they could not sell for that price. Very, very sketchy. Stay far away from these crooks.

Do yourself a favor and don’t shop here! And certainly don’t buy their extended warranty. I feel like I have been completely taken by these people. Buyer beware! How can you give less than one star? I really wish there was a way! They don’t deserve even one star. I ordered a couch and two recliners on March 31. The furniture has immersive sound features. We had them delivered on April 10. The couch and one of the recliners work fine. But the second recliner is defective. And since day one it hasn’t worked. There is a port in the back of the chair where you plug in your immersive sound feature. On one of the recliners there is a small pin in the port that is bent and can’t be straightened. It is impossible to plug it into the TV sound. We did not learn this on delivery day because we didn’t have our new TV yet. We didn’t hook it up until the following weekend.

BEWARE!!! DO NOT BUY A BED FROM ASHLEY FURNITURE UNLESS YOU KNOW THAT IT'S SOLID WOOD. I bought a brand new bed a month ago and was trying to move it away from the wall and one of the rails broke from the baseboard. I filled out a claim and they first said it sounded like a manufacturer defect. Then, when I got my claim back, they said it was a cosmetic defect. I call Ashley furniture and asked them what that meant, she told me it was cosmetic due to trying to move the bed. So they will not fix it or replace the footboard. Guys it is made out of particleboard. They asked me if I wanted to buy the part to fix it. What a joke! I will not be buying from Ashley Furniture again.

I am writing this review not just as a customer, but as a deeply shaken and humiliated individual. What was meant to be an exciting day of picking out furniture for our new home turned into a nightmare that left my entire family—especially my young children—traumatized. On June 16th, we visited the Ashley Furniture store on Miramar Road in San Diego. The store was completely empty—there wasn’t a single other customer in sight. We walked around for about 10–15 minutes and quickly identified three items we wanted to purchase: two chairs and a table. We approached a salesperson named Momo and informed him of our decision. From the start, he seemed visibly displeased that we were only purchasing a few items, despite the fact that we were just getting started with furnishing our entire home. Nevertheless, we proceeded with the transaction.

This review is based on my experience with the Fairfax Ashley Store. Extremely disappointed with my experience at Ashley Furniture. The entire process was filled with poor communication and unacceptable customer service. The administrative office made an error and refunded the wrong credit card. When we brought this to the attention of Deka, the manager on duty, she did absolutely nothing — no apology, no acknowledgment, no effort to correct the mistake. Completely dismissive and unprofessional. She actually laughed when we mentioned the issue.

If I can write a review without one star I would do that! They are a real scammer. I purchased all my furniture for the family room and living room, it cost me over $ 13.000 and they convinced me to buy a warrantee for five year to cover any damage for the furniture and that was $ 1000. Today I was trying to call and file a claim, they didn’t even consider it at all, just because I said I noticed this damages since three months ago, they didn’t honor it cause its more than thirty days thus was on the policy that was written in very small font that you’ll never notice So I suggest everyone not to buy the warranty plan, you really wasting your money, also their furniture wouldn’t last more than one year. Scammers.

I would like to first start out saying that my salesman, Al was absolutely amazing. He did everything in his power to make my shopping experience good. With that said, I will now tell my shopping experience. My girlfriend and I went to the store in Southaven MS, where I had previously bought two different living room sets. We looked around for a new recliner for myself, just having a major back surgery, I needed one that had more support. I ultimately found one that I ended up buying, but I was quoted the price for it, and then we went and looked at an adjustable bed base, which I also ended up buying. When we set down to do the paperwork I was informed that the price had been changed, while we were shopping, and now it’s $100 dollars more.

Absolutely appalling experience with Ashley Furniture – avoid at all costs. I purchased a couch from Ashley Furniture in Toms River, NJ on November 15, 2024, along with their 5-year ProtectAll extended protection plan. Less than a year later, in fact -ONLY 6 MONTHS LATER, the couch developed serious issues with the reclining mechanism and pinching—clear signs of a manufacturing defect and safety concern.

They make their couches with inferior pink foam, not the nice dense white foam that maintains its shape. They fool you by stuffing the cushions with some weird hairy looking material. After sitting on the couch for a few months, that filler starts breaking down and shifting into big lumps in your cushions. Never in my life have I unzipped a couch cushion to see the "bones" of the cushion but I will from now on! If it has pink squishy foam and a hairy filler, run!! It's worthless as a couch.

I purchased an item and when I selected to order it the delivery date stated 1 week from that date. This was 3 months ago. I have been dealing with the worst customer service reps ever. If you like a piece of furniture from here, don’t buy it!! Run and buy something somewhere else like I did. I have spent probably 4+ hours resolving this and they still won’t cancel my order.

I purchased a couch from Ashley Furniture from the store in Roseville, California. The primary issue is that feathers from the seat cushions are sharp and irritate my skin when I sit on them. Additionally, I am forced to clean up feathers from the floor every single day. This situation is unacceptable and clearly points to a defect in the product. I purchased an extended warranty to cover damages or issues like this. However, when a representative came to inspect the couch, I was told there was nothing wrong and that it is normal for down-filled furniture to shed feathers. I strongly disagree with this assessment. I own other down-filled furniture, and none of them behave this way. I expect Ashley to take immediate action to resolve this matter, including the removal and replacement of the defective couch. But till now nothing has been done to resolve this issue.

June 11th - REVIEW UPDATE. While the sales team does a great job, the delivery end of this company is HORRIBLE. I was told we would have our stuff in ONE WEEK, turned into several weeks, with statements of different pieces are on back order, even though in the last call they verified it was there. OR they said, "Oh when we went to put it on the truck, it was damaged, so we couldn't deliver." Then they scheduled a day, and didn't even show up! Today, not anything new. They did show up, but only delivered 2 of our 5 pieces of Furniture. Even the delivery order shows it to be on the truck, but the guys said it must be on back order.

Spent almost $3000 on a online order and the delivery was ridiculous. Asked for paperwork and nobody can produce. Being told all is online and nothing can be done. I'm sorry but did we forget about the elders that don't do online. Very disrespectful and ridiculous as a lot of people don't do online. I ordered w phone thinking I could get a paper invoice and nope you must print yourself. No help no matter what. I will never order Ashley again and to boot I got damaged product and waiting on replacement. I feel for the elder generation as we get no respect or response to anything not online related. Bad business and thanks for caring for the elderly. One day you will be as well.. Also can't verify receipt as I don't have one, just emails. I am a verified buyer however.

Purchased a couch and recliner. I had to arrange for a third party delivery service for the couch for $160. Ashley delivered the recliner which was so obviously broken. I immediately called them so the truck could come back and pick it up. Nope - have to call a different number to have it replaced. Did so and was told they would pick up the broken recliner and bring a replacement on Tuesday. Called on Tuesday to see when they planned to arrive and got the runaround so I asked them to just cancel the recliner and come pick up the broken one that is blocking my front door. Put on hold and then was told okay they could come on Friday. Employees act like they don't care that the broken recliner is blocking my front door and will be sitting through a rainstorm. Terrible customer service, no communication and I am sure I will likely end up taking them to small claims court to get the rip off fees refunded.

Purchased chair and ottoman. Chair lost all support within 6 to 9 months. Warranty expired so we're stuck with a chair that isn't worth a nickel. Will never purchase anything from Ashley Furniture again. We've made sure friends and family are aware of cheaply made products.

Erica at Ashley Furniture in Algonquin, IL is fantastic! Over the course of three visits, she was patient, helpful, and made sure we found exactly what we were looking for. Thanks to her, we made our furniture dreams come true. Highly recommend working with Erica if you’re shopping at Ashley!

I purchased a sofa, loveseat, end table and coffee table from Ashley's in Fairfield NJ. The sofa arrived with a hole in the fabric. I called customer service and was told to take pictures of the damage. I sent 6 pictures as instructed. After several days with no communication, I called again. Even though I sent 6 pictures, she said she needed more. I sent 6 more and finally was told that they would send fabric and a technician would come and replace the damaged area. I had read they had a price match policy. I saw the end table I purchased was $40 less at Amazon.

We bought a recliner from Ashley. Spent a thousand dollars and got the warranty. Within a year the fabric started to ball up and when trying to get help, we got none! Within three years the chair collapsed and looking under the seat we realized that the wood a cheap plywood and the bolts that held the motor to the frame broke. The chair was such poor quality and we truly were disgusted by being scammed on this product.

This place is a bunch of Con artists. Once you purchase something, you are on your own!! The furniture is cheaply made junk!! This company will sell you furniture that you can't even put together it's so bad. Then once you buy it you are on your own.

I bought the new leather couch called "moto" spent over $3,000 on it and they delivered a broken couch and would not come back with another one, what COMPANY delivers broken things and just dumps it off. I am disabled and feel like I've been totally scammed then to top it off, a repair person wouldn't even be coming to fix it for 3 weeks. In the meantime, I'm stuck with this garbage "moto" couch. I was told by the Ashley employee that I should write a review of this crap that they are selling, shame on you Ashley furniture taking advantage of a disabled person! I am not uploading my receipt like they want me to because ALL my personal info is on it.

Purchased 2 recliners 6 months ago at Brantford location. No 2 match with good quality. They are made offshore but their website says furniture made in USA. The components of the chairs are overfilled or lacking filling. Lumpy and bumpy. Poor Manufacturing. Requested a refund after 6 months and was informed that my case has been closed. There is nothing more that they are going to do. I will not be a returning customer! Don't want to deal with them at any time again and I don't recommend them. It's all smoke and mirrors! Customer Care Service Supervisor Jason should read Ashley Furniture Policy. Maybe they all should read it. Then practice it! (Wouldn't let me upload my photos.)

The lie about everything. “Premium” delivery is a joke. They didn’t even have my recliner in the area warehouse but said they could deliver in one day. Then, they said three days. Still waiting… So very glad I didn’t fall for their insurance scam.

Absolutely worst customer service I have ever encountered and also dresser that was delivered was damaged. I still have not received a replacement and keep getting the run around with no clear resolution. DO NOT ORDER FROM THIS COMPANY!!!

Me and my father came into the store this afternoon and were greeted by salesperson Cory. She was so patient with us and kind. She offered us water. She explained the selling process and took all her time to help us with an effortless process. We feel very confident in our purchase and with her abilities in the store and will definitely refer all our friends and family. Highly recommend Cory for a patient, effortless experience. Very knowledgeable and experienced.

I purchased a Sofa Recliner, it came with a one year warranty, the cost was $1,076 dollars. I started noticing issues around 15 months. The left recliner was leaning back and both cushions were soft and sinking in. I have always purchased La-Z-Boy but gave Ashley a try. Sorry to say ...I will go back to La-Z-Boy. I called customer care twice and they could not do anything for us except send someone over for $90 to access and then pay cost of material and labor.

I would give them a zero star if possible. We bought a couch recliner and a chair recliner. Paid extra for insurance on it. Within a month or so the recliner on the couch started sagging and color on materials came off in spots. It was under warranty and they picked it up for repair. They kept it over a month and finally brought it back. The spots were fixed but not the sagging broke part. We called them and they said their warranty was up to call the insurance. We did, they turned the claim down because they said you have to report it within thirty days. Well obviously we did but the store had had it sent somewhere to fix it. So now the insurance won't cover it and we have a less than year old new broken couch. I don’t recommend this store or the extra insurance coverage. It's a rip off of a deal. Also my son liked the way ours looked when we brought it. He bought the set too. Same thing his is broken too.

We ended up canceling our huge Ashley Furniture order. It began with an $800 charge for an item we never ordered or wanted and ended with the manager at said store that couldn't find it in himself to help my husband today and sent him home to make a phone call wherein no human could be contacted. The end and amen.

I had one of the worst customer service experiences with Ashley. I went in to buy an ergonomic pillow for my neck pain following a recent surgery. The salesperson assured me I could return it within 30 days if it didn’t work out. Based on that promise, I bought it. But at checkout, a different employee suddenly told me I only had 72 hours to return it. That was already sketchy, but it got worse. After using the pillow once, I realized it made my neck pain worse. I tried returning it within 24 hours, but a different Ashley store refused to take it, saying returns must go to the exact same location where it was purchased. Fine. I went back to the original store—only to be told by the manager that the pillow was a floor model and nonrefundable. None of this was disclosed to me when I bought it.

The sales people will mislead you about "expected" delivery dates. Nor will they even bother to tell you that your furniture will not be delivered anywhere close to the date you asked for. Even though you give them like a month lead time. When confronted, their sales people will simply shrug, tell you to complain to head office if you want your money back, and them walk away. Terrible. Absolutely terrible. I can't comment on the quality of the furniture since it still hasn't been delivered. But I would encourage people to read other reviews. Apparently the build quality is bad.

I ordered the watson coffee table online under order # **. It was delivered on Sunday, April 5th, not long after assembly, it was noticed that the laminate was became unglued. I called the customer service number to get somebody to came and fix it. ** After having me on the phone for half an hour, I was told they could to help me since the order was fulfilled by a retail store. I called the number they provided and they told after another half hour on the phone that could not locate the order and that I should call back to the first phone number I had called. I need a solution for this since the table is brand new.

Terrible quality and worse customer service. But better furniture. It’s worth paying more for quality! I’m sad I bought so much of my furniture from them and half of it is broken in two years of light use.

I am extremely disappointed with my experience with Ashley Furniture. On April 26th, 2025, I received a damaged dining table that I paid full price for. I immediately requested a replacement, as I purchased a brand new table—not a used or repaired one. However, Ashley Furniture insisted on attempting a repair first, which I strongly disagreed with.

I called to speak to the manager and he was lazy. Didn't want to help at all. I spent over 20,000. I will never again from the Alpharetta store. I don't recommend that store. Service like that why would I go back. Terrible.

Ashley Furniture has the worst customer service if there’s a problem with the furniture. I’ve been waiting over two months to get my new furniture fixed!! New furniture should not have to be fixed. We paid for a new furniture, but now our furniture has been worked on twice and still having issues. I wish we could just take this furniture to the store, give it back to them and never go back again but we paid good money for it. We will never buy from Ashley Furniture again. The only way we will have Ashley furniture again it would be for free.

If I could give zero for a rating I would! I had one good experience at the store which brought me back. My second experience is hell. They sent the wrong bed. Their delivery team carried it in and left. I paid to have the bed put together. I called Ashley for weeks and got ignored. I finally made it into the store and they're unwilling to right their wrong. This is terrible!

I wanted to return the coffee table and end table. Luckily, I called. You have only 72 hours to return. Even if you decide to drop off the furniture you have to pay for restocking fee. I paid for pickup and they didn’t give me a courtesy call like they have for my previous drop offs. I work 15 minutes away and they did not wait. Now, I’m told I have to keep the items. I can‘t even pay for another pickup. You get all the grace and glory when you purchase but treated terribly when you don’t want the items. I have spent so much money in Ashley. So shamefu!

Beware, do NOT buy anything from this store. They managed to screw up every step of the way. The floor sales person recommended me the wrong type of mattress, the delivery service first sent the wrong mattress and had to return a week later to bring my correct order, their customer service team was incompetent on solving my issues and ultimately the delivery crew did not removed the old mattress even though the invoice requested the old mattress removal. Took me almost a full month to purchase this mattress, unacceptable. Save your time/money and shop elsewhere!

Had a great experience at Ashley! Victor ** was so helpful and he made my special order an easy, fast process! I’m looking forward to the delivery of our new chaise lounge. I’ll be shopping at Ashley again!

I bought a whole house worth of furniture, I spent four almost $5,000 on a sofa sectional, bought extended warranties for every piece of furniture I bought for my house. The reclining sofa Electric broke after 3 months they have sent parts to fix it. Technician came out put it together and could not fix it told me that's all they can do for me. I would never recommend that anybody spend any money at Ashley and even less by their extended warranties they're pathetically useless. The warranty company is extend, I would be better off not have purchased anything. I strongly suggest you do not buy anything else from Ashley. Quality of workmanship from their suppliers is crap.

I am absolutely livid. I placed an order worth $1500 for this bed and mattress for my kids. Then paid $69 for someone to come attempt to put it together only to get the wood out of the box and discover no hardware. After calling to complain I received you will be contacted in 3-5 business days. I’m returning it all. This is the biggest inconvenience especially since I am a single mother currently going through a divorce. I moved these heavy boxes all on my own. I am not giving Ashley’s a penny. Refund and return ASAP!!!

4/21/25 went to Ashley’s in Melbourne and got some furniture from Acima which Ashley’s uses as a contractor. At the store they informed us that we had 90 days to pay without any interest, it was a LIE, as soon as you made commitment they added more taxes and fees to your final payment, it’s a scam. The sad part is that Ashley’s uses these people and know that they deceive many customers that come in. Ashley’s is responsible for their actions and should be held accountable for deceiving customers. Shame on you Ashley’s!!!

If I could give 1 star, I would. I ordered multiple pieces of furniture on 3/23 (desk, 2 bookshelves, a chair, and a rug). Furniture to be delivered 4/7, rug to be FedEx's 4/22. All items were damaged, a tech came out and fixed the bookshelves and chair, but the desk was damaged beyond repair and was reordered. The new desk was also damaged, and a tech had to come out to fix that. My rug was never delivered on 4/22. I have placed 7 calls to ask for updates and I keep getting different information. 4/24 - created a ticket and was told someone would contact me in 72 hours, no one called me back.

Ordered three pieces of furniture from Ashley furniture, sofa recliner, and the dining room table - which was on the showcase floor and was supposed to come with the sofa and the recliner today, April 29, 2025. The dining room table was not on the truck. We contacted Ashley furniture in Waldorf and was advised that whoever schedule the delivery did not send an email letting the drivers know that they needed to do a flyby which means to go past the store to pick up the dining room table. Ashley furniture didn’t do nothing to rectify the inconvenience of me and my husband taking off work today, all they did was suggest a delivery date for May 1, which was unacceptable.

I am beyond disappointed with Ashley HomeStore. As part of a recent furniture order, they delivered two soaking wet chairs — yes, soaked through, as if they had been sitting outside in the rain. When I contacted them immediately about the issue, I expected a prompt resolution. Instead, I was met with dismissiveness and refusal to replace the damaged chairs.

I purchased a sofa from Ashely three years ago with an extended warranty. During the time of purchase they said the 5 year warranty will cover the rip and tear. We paid lot of money on warranty. We called the customer service few days ago to send someone for repair. They just took our information and haven’t heard back from them. They didn’t call, they didn’t reply back nothing. So we again called them and asked what is the status and their customer service lady told us, "We don’t fix any rip that’s against the seam," and was not very responsive. I suggest people who buy from Ashley please please please please be careful before buying any products and also their warranty… They just try to purchase you the warranty but don’t repair anything when it comes to repair.

Purchased a fair quality couch, loveseat, recliner w/ tables & protection plan. From the moment we walked out have had a negative experience, delivery service, damaged, switches stop working after 1 yr and be so careful how and explain your claim and timing, be sure to follow all small print requirements or they deny even the smallest thing! Example: a USB port failure post 30 days from discovery!

If I could put no stars, it would be nice Absolutely Horrible Experience – Never Again. I purchased a pullout couch from Ashley’s Furniture in April 2024, just before undergoing surgery. Within 2-4 days of receiving it, I discovered that the pullout mattress was covered in mold. I immediately contacted the person who sold it to me—only to find out shortly after that he left the company, apparently realizing there are better furniture stores out there.

This company does not uphold its manufacturer's warranty or the extended warranty. Saving a few hundred shopping here ends up costing at least $1500 because of a broken power couch. Avoid and save yourself a nightmare.

I received a decor cabinet from Ashley Furniture infested with wood-boring beetles. They will not provide any resolution to the issue. I paid over $600 for this product. Now I am stuck with a piece of bug-infested furniture.

I purchased the double deal 7 piece sectional in early March 2025. I finally got it delivered on May 7. The delivery and set up was totally unacceptable. It was not put together correctly. The wedge piece is not even sitting on the floor! The other pieces are not aligned properly. And they didn’t place the sectional properly as the corner wedge does not align with the corner of the wall. I expressed my concerns to the delivery guys about how poorly they set this up. They just looked at me and said we never put one of these together before this is our first time. Any question I asked these guys they responded by saying I don’t know. And when they were setting this up, they were digging their knees into my brand new furniture.

Will never shop at Ashley furniture again. Not only is the furniture c***, I've had many pieces replaced. It's made very poorly. They charge you a lot of money and when I overpaid on a payment, it took over 2 months to get my payment back. This is ridiculous. I would not recommend to anyone! Shop somewhere else!

We bought a loveseat recliner at the Ashley store @ Britton Pkwy. There is a Memorial Day sale of 25% off of everything for the month of May. Chase was our salesperson. He was helpful and there was no pressure to buy. He was very honest and trustworthy during our experience. I hope we will be as happy with the sofa as we were with Chase and his professionalism.

Still waiting for my delivery, they lie to me every time I call asking for my table. Never call me when It arrived, I bought it almost five weeks ago, they didn't know it was in store till I call them, it still at the Calexico store. It is a special order already paid.

I am a senior citizen, am not very good ordering online, therefore I went to the Ashley HomeStore located in Mesquite Texas,, I spoke with a salesman name David **. I told him of my situation, and ask if he could help me out, not only did he assist me in ordering online then, he was so great at his job, I went back several weeks later to order more furniture, he assisted me again. David went above and beyond his jobs in assisting me he didn't have to but he did. He was so professional, and very knowledgeable of the products and his job, I spoke with his supervisor and informed her of my experience and what a great job he did, and that they had a great employee. I would recommend Ashley HomeStore to anyone. Sincerely Mrs **

The worst experience buying furniture from Ashley Furniture online. The sofa was too big, so I told them I wanted to exchange it for the loveseat the same day it was delivered. But two weeks later, they say I can't return it because I didn't complete the return process within the first 72 hours, but I did it in less than 24 hours. I'm furious because they won't come pick up the sofa, and I can't order the loveseat because I don't have room to put it. I'm asking for a quick solution!

I have purchased many items of furniture from Ashley. Both indoor and outdoor furniture. All items have been crap. Horrible quality and overpriced. They do not stand by their products. You have to spend even more money on warranty. They will not do anything to help you if the item starts to break over a short amount of time. I will never purchase from them again. Do not trust their good Google reviews.

I would not recommend Ashley's to anyone, in fact I will ask friends not to buy from them. While I understand all sales I final, asking for an exchange of a more expensive item was handled unprofessional and without listing what my concern was. Good luck speaking with a manager too. Apparently they need 24 to 48 hours to call back. We spent 9k, and I couldn't be more mad at myself for ever stepping inside that store. I should've known when sales person started adding warranty fees without approval. She didn't like it when I pointed out, I fact commented on how I don't believe in warranty were made. My fault for not refusing delivery, however when you spend $9000 customer service should be better. Manager told me it looks just fine!

1 STAR BECAUSE I COULDN'T DO A ZERO. I bought a sectional for $ 4000 in November (5 months ago). A tear started to form along the back top. The furniture has not moved, I have no kids or pets and it's in an area where no contact is made, I was told. "Thank you for reaching out. Your claim has been received and unfortunately as tears and rips are considered a cosmetic defect and is only warrantable if reported within 48 hours of taking possession of the item- as this landed in home on 10/24/24 was reported on 04/29/25 this would not be warrantable." STAY AWAY, YOU'VE BEEN WARNED

I never shopped at Ashley Furniture. For the past number of weeks they have been bombarding my 2 Gmail accounts with 4 to 5 emails each a day. I try to block and report them each time to stop getting emails and nothing works. They also have no place to unsubscribe to emails on their website. Stay totally away from this very deceptive company. Worst company I've ever had to deal with and I haven't ever bought anything from them. They invaded my privacy without permission and I can't get them to go away.

Don't do it! Buy some place else. Terrible customer service. Terrible management. Incompetent staff. Hey Ashley, ever hear of customer service? Returning phone calls? Finding someone who knows the difference between a sale and a return. 1 returned phone call would have saved me months of stress and hours of time.

I purchased an Ashley Mattress and adjustable base. The U bar at the bottom of the base is so short that my Mattress has become deformed because the U bar at the bottom of the base has deformed my mattress because I said it is a lot. I keep going back-and-forth with Ashley Warranty and the adjustable base company about the warranty and I get nowhere they just send me back-and-forth to each other and nothing is ever resolved. Mattress is obviously too heavy for the U bar at the end of the bass and sags over a lot this can be seen in my photos.

While a frequent shopper at Ashley Furniture over the years, a recent experience with the purchase of a sofa is leading me to never trust a purchase at this store again. The purchase was not only of a sofa with a chaise lounge, but also elected to add the protection plan. Experienced a tear on the seam of the chase lounge cushion. Figured that the protection plan would cover such damage. Contacted the Greenville, SC store where the purchase was made only to learn that the item is no longer stocked. It was only purchased 2 or so years ago.

What a lousy experience and joke this company and its service team is. We received a bedframe that did not come with all of the parts. I’ve called three times now because they’ve ordered the wrong parts after explaining in detail and sending pictures on two different occasions. We paid $5000 for a leather couch that came scuffed up and when calling to tell them about it, they sent us a replacement cover with no direction of how to put it on and it looks like it needs to be sewed in. I told them they can come get the section of the couch entirely and replace it or pick up the entire couch and give us a full refund. I’ve had to call this place more times than my kids call me in a day.

The beachcroft rocker looks nice but built poorly. The base of the rockers are garbage. Ashely should be ashamed to put out such a poor quality base. After paying $700 per rocker we are having to spend another 100-150 for new bases after 16 months. They of course don’t have replacement parts so you have to go to a third party and “make it work”. Better products are out there.

I purchased a lift chair from Ashley with no problems, they are extremely eager for my money. I paid a lot of extra money for inside delivery and setup. That part I really don’t understand other than greed. The delivery driver showed up at the door, asked me where I wanted the chair, I told him that I needed my old chair removed, and the new one and the same place. Words out of his mouth, “We don’t do that.” I bought a lift chair for a reason, I am not able to do any type of the work to move the old chair. I looked at him and said, "Do you see that wheelchair beside you? You get the picture of how the rest went." I told him to take it back. This store has absolutely no concern about anything but the almighty dollar. Sorry, Ashley’s for the bad review but it’s on you and not me. All I wanted was a lift chair for disability reasons.

EXTREMELY unhappy and disappointed in Ashley Furniture of Sioux Falls SD. We specifically worked with Shawn, and when finalizing our purchase he agreed to extend our payment terms to 18 or 24 months (I don’t recall which, but when making our payment plan ourselves, we planned to pay off in full by or just before the 18 months to be safe). On the 13th month of our financing, we received a bill with a large interest charge included, even though we’d been paying above what we needed and were nearly complete in payments. I called into Ashley Furniture to discuss and get this resolved, the first woman was able to assist, noting had found some notes or an email from Shawn alluding to the extended financing, but that he hadn’t fulfilled that on the order; she would work with management to get that resolved and call back.

I will never buy from them again. I went to the store sat in the chair I decided to purchase. They did not have the sofa in the store. What I received is nothing like what I sat in. After 4 phone calls to corporate all directing me back to the store, I talked to Lionel the manager who assured me he would talk to his supervisor and get back to me by the end of the day. I could probably return as I just wanted to get an in-store credit to purchase something else. This was 5 days after delivery. This is so uncomfortable that no one is even sitting on it! Here we are a week later, no call. He is unavailable the 6 times I have called, and the 2 times I have gone to the store. The customer service is the worst!!

I always see reviews that say, I wish I could give 0-ZERO stars, and now I understand why people say this. I am writing on behalf of my mother who is in fragile health and my father in early Alzheimer's. This elderly couple purchased a recliner from this store. After the fact I learned the following. They received a cheap, defective version of the store model that was crooked and off balance. My sweet parents went back to the store the next day and were told by Logan the store manager that the defective chair would be replaced by a new chair. THIS NEVER HAPPENED. So, my mother and father both in poor health went back to the store and were told by Logan the store manager that they could have the store floor model which would have been an acceptable solution. They tried to make arrangements to have this transaction take place and it never happened.

Worst experience I have ever had buying a piece of furniture. I purchased a dresser from the online Ashley Furniture website. Delivery was two weeks and had to take a day off work to wait for the door delivery. After opening the box, the dresser was busted out at the bottom. No damage to the card board box that it came in. I called customer service and had to file a warranty claim for a product that just needed an exchange. Sent pictures with claim. Wait a week with no communication. Called back to customer service. They said that they could get me a $48 dollar discount to keep the dresser. I asked for an exchange. They said I would have to wait till a repair person could determine if it could be repaired.

I purchased a sectional in July 2024, the cushions did not fit, they protruded beyond the chair and had pooling. Technician came out and took pictures, I received a new set but with the same protruding issue. When I contacted customer service I was told that was the way they were made. I was skeptical but what could I do? Now they are wearing unevenly, 2000.00 may not be a lot to some people but it was an investment I thought. I will never purchase from them again!

Horrible experience. Received 1 of 2 boxes. Contacted customer support and was told to respond to an email which they said would take 5 business days for reply. Once I received the second box it was a torn up box horribly taped together and everything inside was firewood and not protected in any way.

So disappointed, we purchased an expensive sectional just over a year ago due to a recommendation from a friend. We replaced all the seat foam and had back cushions refluffed under the mfr warranty less than a month ago and now the sectional already it looks like we've had it for 10 yrs, we call and get transferred back and forth or straight lied to. Not a very happy customer. I would not expect a high end, expensive piece of furniture to fail within the first year and then a month after service is done it's doing same thing and am being told extended warranty won't cover it again??!!

I bought a couch through Ashley furniture in Frisco. When I received my furniture yesterday, it smelled like wet towels that you left on your floor for a week. The mildew smell was repugnant. I turned the cushions over and they have slight stains on them that smell like mildew. I’m guessing that either in storage or in transport somehow they got wet and now they smell like mildew. I called and spoke to Angel ** who is the escalation department supervisor, who explained to me after I sent her photos, but obviously all I could do is tell her about the smell who told me that that is normal for my couch to smell like mildew for 10 days and that there would be no replacement or return on my product. I called the manager Paulo at the Frisco store who never responded.. The sales agent did try and help, but he could only do so much so now I am left with a couch that I can’t use because it smells like mildew.

I will never purchase anything from Ashley online again. Bought a sleeper sofa and it was delivered. The sofa doesn't fit and wanted to return it but because it's over 72 hours, I can't return it. I'm out $900. I need an attorney.

I purchased two sofas from Ashley Furniture in Mesa Arizona at 6233 E. Southern Ave Mesa Az 85206 on 4/05/2020 at a cost of $2952.58 with tax, setup and 5 year warranty! To which we were talked into. The sales guy said, "If you don't use it you get your money back in CASH!" $319.99. Now 5 years later, 6 phones calls, 2 in store visits and the Manager ** said they denied the refund due to the changed warranty company's. I was also informed that he has to call 20 other people to deny them also! I want some kind of resolution.

Beware!! When buying from Ashley that basically they have a no-return policy. Apparently they will only take damaged items if discovered within 72 hours of delivery; under no circumstances will they take anything else. In our case we ordered a table just before my daughter moved, then drove to her new state of residence. Once we got keys to new apartment and the sofa as delivered we realized the room was smaller than expected and there was no way the table would fit. This table was in an unopened box, a week after purchase. Their customer service was quite abrupt in saying that we were stuck with a $200 table that won't fit.

I wrote a review about my dining room table and that I DO NOT RECOMMEND BECAUSE IT'S PURE JUNK. My table that we only use 3 times a year and chips just from cleaning it when dusting my home!!!! The furniture is made from very cheap wood. They sent me an email saying they would be reaching out to me soon. And still NOTHING. They did not even have the correct address on here.

We purchased a sofa and upon arrival was damaged. Appeared to be dropped as the wood framing was shattered. The delivery team (that we paid extra for-Ashley policy, for them to deliver, set up and take the trash) refused to take the item back, we were unable to refuse delivery and because the couch could not be set up due to the busted frame it was left in our living room in packaging. I have been in contact with Ashely every day trying to get this returned. They want to send a technician out to review the damage and see if it can be repaired even though we sent clear photos that it is not repairable. ALSO it is a brand new sofa, why would we want to repair a brand new sofa??? They still have yet to return the item.

Bought 2 chairs, had Ashley out once. Put in stuffing, did again! Extended warranty won't cover. Ridiculous! They want to sent Warranty people out who will charge to fix and service charge! Crazy.. Wanell **

We recently purchased a new sofa and oversized chair for our tv room upstairs. I am very pleased with the quality of the items. HOWEVER, we paid the $230 "White Glove" Delivery fee only for the delivery to go very poorly. Within 2 minutes of being here I was asked to remove the door to the room (which I gladly did) and then told that our stairwell was too tight to get the couch upstairs. We have moved multiple large items up and down the stairs - it is not easy, but possible. I was told they were going to leave with the furniture OR I could sign a liability waiver for them to move the furniture up the stairs. I signed the waiver, which was blank in the "list the obstacle section".

Recently I purchased sofa set from Ashley Furniture. Such a bad delivery services. After delivery they throw trash in my garbage can. Also the damage sofa I while delivering. The delivery guy told they will call and replace sofa. They never called me. I call them, they never replace. Such a bad customer service. I will never recommend to any of my friends and family to purchase from them

I decided to buy a rug from Ashley in store on 4/9/25. It’s was told to me that it would be delivered 4/15/24. Today is 4/16/24, no rug! Called Ashley customer service, and of course they sorry for this issue, and then said it was out of stock when I purchased in the store, but now it in the warehouse now and will be delivered tomorrow 4/17/24. I should have listen to my family member that told not to shop from Ashley because of this and their product are not of good quality workmanship. Well, today I have learned. I still awaiting my rug. I will be canceling this order by tomorrow 4/17/25, if not received. Because of this, I will no longer shop Ashley’s anything, on sale or not.👎

I purchased a mattress and headboard over a month ago which was delivered. The mattress was stained and looked like it may have been a return with a stain and fingerprints on the bottom of the mattress. Ashley said they would come out and clean it. They also installed the headboard incorrectly and made several holes on the board that damaged the legs to the headboard.

Buyer beware, I purchased 10 in-stock pieces of furniture and paid 100% upfront after losing all my furniture in the hurricane. Ashley ** and John ** gladly took my money, and now they will not deliver the whole order or fix the broken items they offered. It has been 60 days. Customer service will take your call, document a case, and schedule a delivery, but they will not show up. I have taken off work 4 times to wait for their delivery, and I was stood up every time. Customer service is a bot or an agent cutting and pasting responses on repeat.

Be very careful and get everything in writing or better else, go somewhere else! My delivery men were very nice and noticed that one of my end tables would not close. He took pictures and said he would submit them and they would bring me out another - first lie! My salesman, Chase, told me after I said I would wait and check a couple other stores for my swivel rocker recliner, mentioned that I had 30 days after delivery and if I decided I was not happy with it all I had to do was call and they would come and pick it up for a return or replacement - second lie. After talking to customer service, they said that per the contract I only had 3 days. They also told me there was no comment in the delivery notes about the faulty table. She scheduled an appointment for repair and I asked if they would give me an afternoon appointment since I worked and she said she would make note of that. My appointment is for today 9:00 to noon.

Zero stars. We purchased a split king mattress with adjustable base. AT DELIVERY, one of the bases was missing the “grommets” for the stabilizer bracket at the end of the bed. Because the mattress was placed on top of the base we did not realize the base was not functional until we made the bed two hours later. We immediately called and sent pictures as instructed. The store 100% refuses to replace the base. We have been attempting to get a new base sent for over two weeks and we have been told they will not order us a new base because that “costs money”. We spent nearly 10k dollars and Ashley expects us to accept a bed with missing parts. We will need to involve lawyers at this point.

I recently completed an Airbnb design project in the Palm Springs/Joshua Tree area that was severely delayed solely due to Ashley Furniture’s incompetence. I will never purchase from them again. Every single item we ordered from Ashley arrived damaged—yes, every one. They tried to blame the delivery company, but it was clear the issue stemmed from the warehouse. The quality control was appalling. We had to deal with countless redeliveries, and every time, the items showed up broken or flawed.

Called customer service 4 times. As I write this I’m on hold 28 mins. They have no answers and keep coming back to the phone. I never seen worse customer service in my life. This is before they deliver the furniture.

This is hands down the worst company I have ever done business with in all nearly 40 years of my life. I wish I had read the reviews before purchasing anything. There are not enough characters to explain all that occurred. In short, they signed me up for a $400 protection plan I never was even asked about, made 3 failed deliveries of a dresser, each time it was damaged, the driver on one occasion tried to hide the damage. They could not delivered an undamaged dresser so I had to send the matching chest back as I bought them together.

WARNING ALL CUSTOMERS!!! Don't buy furniture from Ashley because they sell extended warranties that get denied. I bought a recliner from Ashley and purchased an extended warranty my claim was denied. Ashley is responsible for supporting a warranty company.

We purchased a couch and ottoman from Ashley in Greenwood, Indiana. When it finally arrived 12 days later, there were numerous holes in the couch. We refused the delivery. We called the store. We were told a refund would be put on redit card within a week. The refund sat in pending until today when it completely disappeared. Now they are saying it will take another week. I am so sick and tired of lousy goods and service! I will never shop or recommend Ashley to anyone ever again! They have our money, I paid the credit card off the next day after the purchase!!

Everything arrived in perfect condition, exactly as described, and even better in person. The quality is top-notch—sturdy, comfortable, and beautifully designed. Delivery was smooth and on time, and the customer service team was super helpful and responsive throughout the process. Highly recommend to anyone looking for stylish and reliable furniture!

I've had my furniture from Ashley's signature collection for over 15 years and my youngest living room set is 11 years. Still in great condition like new. The only thing is that a couple of my pillows with the leather are crinkling now. I just scraped my chaise from my sectional moving last week but that's my fault but it still looks new. Ashley's and homeline are the only furniture me and my family and most of my east coast friends will buy. Everyone always think I just bought it. I misplaced my extra mirrors to my bed set and it seems it's no longer available. If anyone knows how I can get parts replaced please let me know. MRP02978 I'd love to keep this set if possible it's in immaculate condition. Thanks. 😊

Never buy from Ashley Furniture.... 7 days after a purchase I reached out to initiate a return only to be told I had 72 hours from delivery. The online return policy states 30 days but they are not standing by this. Extremely poor customer service.

I purchased furniture a month or so ago. I made an online purchase in the store with Benjamin out of the Buford, GA. Office. He said if I do not like it I could return and get something of the same value. When I received the furniture it was super firm and very rough. Call spoke to Keyanna W. I was on hold for close to an hour. I thought I started a claim. Was waiting a couple days to get approval to move forward. I did not a call or email.

Do not purchased furniture from Ashley. Their customer service SUCKS. We purchased a new dining room table and chairs, sofa, bedroom suite in November 2024. All had issues when delivered. Each time they deliver replacements the replacements have flaws. They will also say they do not do refunds. Warning Will Robinson! Warning!

I'll apologizing advance because this might get ugly. I just spent the last half hour on the phone trying to get past the gauntlet of automated messages that repeat and repeat and repeat. Gave them the same information three times. 15 minutes into the conversation the young man tells me the information I told him at the beginning of the phone call, asking for an update. They wasted literally 30 minutes of my time to say, "I'm sorry. I apologize for that inconvenience." At least 20 times I heard that. I got different information from two different associates when the first phone call wouldn't take my review after the associate was finished. I called back to ask to speak to a supervisor and it took me 10 minutes of answering their questions to get transferred. It's ludicrous!

Purchase leather sofa and loveseat and spent $3000, I wasn't at home to receive the sofa and loveseat. I noticed that the quality is not leather or has that distinct leather smell. I'm so unhappy of what I received and customer complaint cannot help my situation. I wished I never bought from Ashley.

We received the wrong item and tried to have it replaced by the store. The Customer Service people and Manager at the San Diego store were extremely unprofessional: not helpful and rather insulting. Avoid that store!

You better be ready to open your delivery on arrival, don't order and let it sit for even a minute. Delivery of a bedframe came mid-week and did not open until weekend when ready to spend assembling and set up. Only to find box was damaged and the quality was less than mediocre. We called that day to initiate return, talked to a somewhat helpful person who started the process, only to be met with an email the next day of sorry not eligible for return, no options, no help and no response. This company is ridiculous to deal with. You better love the item you order, know the quality you are dealing with and be happy with what you get, because if you go one minute over the 72*... you are stuck with the item. So unfortunate. This was our first experience with this company and most certainly our last.

We are extremely disappointed with our experience at Ashley Furniture. We purchased a sofa and chaise, and the very next day, we noticed that the online price was lower than what we had paid in-store. We immediately contacted the store to cancel the delivery, but were told that the items must be delivered first, after which we would receive a refund of $249.

The swivel stools I ordered were cut wrong. Nothing lined up when assembled. The cut of the pieces were wrong and left them looking off and when I tried to make it work they broke off in spots. Very disappointed with them.

Bought living room furniture 3 weeks ago. Delivery men damaged love seat. Told me was easy fix and someone would call within couple days to come out and fix. I refused to sign delivery form until noted damage. Then received emailed delivery form with damage notes removed. Didn’t receive call. I called third day and texted bad delivery review and why. Received text back to send pictures and info. Did. Response was would look into and contact back. Then message closing out chat. Then another text to send all info to log a claim. Then message that there was issue opening to resend. I resent pictures and info both by text and email. Same response. Went to store next day, spoke to manager who apologized, took all info and said he would expedite this.

At purchase time they give you the best customer service, once they have completed the sale and something goes wrong with the delivery they become the worst. I had my furniture delivered about 3 weeks ago and till this day I have incomplete delivery, and damaged product. They told us 7-10 days to fulfill the reorder and they still haven't delivered. Called and spoke to there customer service manager named "Justin" and he was completely rude and had no customer service whatsoever. They even laugh at my fiancé while on the phone. I would not recommend anyone to shop at this store in Long Beach town center. I try contacting Ashley direct number but it directs you to a store. Not happy with the customer service they provide.

I had viewed these chairs online prior to trying them out in the store. They are comfortable, very attractive, and the quality is better than expected at this price point. They go well with my existing dining room table. Very happy with my purchase.

Ashley Furniture of Abbotsford is an amazing showroom set up with a positive flow staffed by professional, compassionate, and kind staff that do their very best to accommodate your purchasing wishes. Being this was the first time I had shopped at Ashley furniture I can honestly say it will not be my last.. Thank you to all those that help me. An extra thank you going out to my salesperson “Mike” who went over and above to make sure my purchase and delivery worked for me.

I bought my theater seats in December 2023, Before I could pay it off in August of 2024 it started splitting on the arm rest when you reclined it hard too make the foot rest to hold Very Disappointed Never believe this.!!! This is in a different room from main room. Never used everyday.

I purchased two bed frames in-store on January 2, 2025 — a Queen frame and a Full frame with a box spring — and nearly three months later, I'm still dealing with the aftermath. The Queen frame arrived with a cracked headboard, scuffed footboard, and was damaged further during installation by the so-called "white glove" service. These "professionals" left multiple scuff marks and stains on my new house walls and cracked the frame further during forced assembly because the pieces didn’t even fit together properly. After seeing the damage, I asked the installers to take the entire Queen bed back. It took three separate calls and two weeks to finally get a refund issued to my credit card.

Great customer service.

I ordered 3 bed stands online. I knew which ones to order since I was at the store a few weeks back when I ordered the beds that went with them. I had no need to go to the store and order these bed stands since I had obtained the sku numbers. I did not know that they did not offer assembly or white glove delivery until I placed the order. (This was important to me since four to age I cannot move the unassembled box into my home. I live in a tri-level condo and my bedrooms are in the top floor so there was no way for me to handle this physically).

Lynn was super helpful. We went in for a sectional and left with a mattress and the couch. She took her time showing us and around. She was very friendly and patient with our 7 year old son. We'll definitely shop here again.

I recently had a very disappointing experience with the return policy and sales associates at Ashley Furniture. I purchased a sectional that turned out to be too big, and when I tried to EXCHANGE it, I was met with customer service telling me the return policy online is different than the store policy and I was stuck with what I had. They were not only unhelpful but also quite rude and dishonest. They told me I signed an invoice that showed it was Final Sale which I definitely did not and they could not provide me a copy.

03/07/25 ordered 2 couches, end table & coffee table. Salesman assured me that 2 couches and end table would be available for pick by 03/21/25. Went to pick up and only couches were available. Called salesman Payton, he arranged to have it delivered. 03/26/25 notified end table and coffee table were out for delivery. Truck arrives with two boxes requiring assembly. Driver says accept, writes on receipt customer customer does not want order and call Ashley. 03/27/28 call customer service and she tells me all items for pick up and white glove delivery must be assembled. Nowhere on my receipt does it say that it comes unassembled. They would not take it back or send someone out to assemble. If we took it back to the warehouse, it was considered abandonment and would receive our money back - per Danielle. Worst experience ever and would NEVER recommend them to anyone.

I had an extremely frustrating experience with Ashley Furniture online (not the actual homestore), and I feel it’s important to share my story. I initially ordered a living room sectional sofa online, but quickly realized it wasn’t going to work for my space. I called within the required 48-hour window to cancel, and their team reassured me that the cancellation had been processed. Then, we visited the Regina Ashley store, where we spent nearly two hours with an associate who was very helpful. We chose a different piece of furniture, and to streamline the process, we made the purchase under my husband's name/email, paying in full.

If I could give a minus I would. I purchased a recliner early January 2025. They took my money and promised a delivery by Feb 14. I had to follow up with manager as sales person neglected to contact me re pick up dates. Then it was promised 3 more delivery date times. Again on the last one which was March 22 today I had to contact the sales person again regarding pick up. Turns out the delivery date has now changed again to March 29. But no one told me???? Very very poor customer service.

By far, the worse customer service! Took me four months to get someone to attempt to fix my furniture. I requested replacement, but they refused. So they literally took apart my furniture, in my home; used my electricity for drills, etc. My furniture is only 8 months old!! I paid for a 5-year warranty....For what??? Maybe it’s time for another class action suit. It’s been three years since the last one! Pictures below are of one chair, totally apart, on my living room floor. Tech left because he didn’t have a part. He’s been gone 45 minutes. He arrived at 7:45 this morning....It is now 9:35 am. DO NOT BUY FROM ASHLEY, especially in MYRTLE BEACH, SC!!

I purchased "Boyington Dual Power Leather Reclining Sofa" for my media room. Extremely disappointed. When you start the massager, it makes a constant buzzing sound near your ear. It makes the room noisy. This constant noise is giving headaches and migraines to my family members as it's constantly ringing in the ears. So it's definitely not suitable for family home use. I would not recommend it for home use and surely not for media/entertainment room. I reached out to their warranty many times, but no use.

We bought a lamp from Spring TX store on 11/17/24. Today is 3/19/25 and still no lamp. They give 4 reasons: shipped by a 3rd party, item discontinued, shipped in February, and I will be refunded. Liars.

The worst shopping experience ever. The sales reps do not know about the products they are selling, will outrightly lie to you to get the sale. Billing errors added another 2 hours to just the billing process. Wrong commitment ton delivery date, even though we booked the furniture 2 months in advance. Not just the sales even service is miserable with scheduling errors and not getting the job done

I’m so disappointed by Ashley Furniture store in Concord CA. I purchased a sofa sleeper that was not able to go in the room that we wanted. Was too high. All the store representatives including the sales person Leonardo ** who was dishonest with providing information about their return policies (that is illegal in California, checked with a lawyer) and store terms & conditions. Through the delivery guys that pressured me to sign without sawing me what I’m signing for.

We bought living room furniture and purchased the extended warranty. We were not told of any conditions regarding the warranty if we didn’t use it. When the store was contacted regarding the credit was told I had had only 3 months to use it and that time had passed. We were never told this. Be wary of any of their promises.

If I could give a zero review I would. I purchased a $15k tempurpedic active breeze mattress and adjustable base for $15k and the installers did not hook the hose up on my side of the bed for the heating and cooling which was the only reason I purchased this bed. Two days later, I heard a pop and the base broke. It would not go up or down. I immediately called the sales person and told him I did not want the bed, it is not heating and cooling like the store model and it was broke. After arguing back and forth for several days he said he would order a brand new mattress and base and have his designated team that only installs these beds come out and install it. After waiting another week the same two guys showed up that improperly installed it the first time.

If I could give negative stars, I would. We bought a sectional from the Daytona Beach Store, it came broken, they sent two wrong pieces, they do not return calls, answer e-mails, and their customer service is a joke. We were promised a refund, haven't heard a word from them. This business should be closed. I have a piece of garbage sitting in my living room that I can't do anything with. We are going to take this crap down to their store and dump it at their front door.

Hello. My name is Shannon **. Me and my husband Joseph ** went to the location in Dearborn Michigan on Mercury Drive. Mr Randy ** helped us get a bedroom set for our daughter but upon delivery Mr ** didn't order the slides for her mattress so the delivery wasn't set up all the way which was on Wednesday the 5th. And we were told someone was going to come the same day and complete the set up which didn't happen and nothing happened the day after we were told Friday. We are very upset with Mr **. He didn't fulfill his job. He claims he a sleep expert but he was just looking for a good commission.

Ordered 2 of the Warrior Fortress recliners online, after going to a brick and mortar store to pick out the chairs we wanted. It was over a month before the first was delivered, and the day before, we were told the second one was on back order and would be an additional week, which turned into 2.5 weeks. The product arrived 5 hours after the delivery window, damaged, and not the same chair as was tried at the store. Immediately contacted Ashley and cancelled the second chair, and requested return of the first, due to damage, and incorrect item, despite the label saying it was the same. Have been fighting with them for a week now, with them saying they will fix the damage. Have told them multiple times, that we don't want the damage fixed, we want to return the chair since it is not the same as the supposed same item in store, and it was not comfortable at all. We had cancelled the 2nd chair because of this.

I bought $1300 in furniture from my store. Changed my mind the next day WAY before delivery. Called customer service to cancel. They said fine. I thought I'd get my money back within 5-10 days but nope. They just kept my money. Now I'm waiting for an escalation dept to call me back. Lord knows when and have to answer every random number that calls my phone.

We purchased a beautiful power Man-Den Gray Leather Sofa, Love Seat & Recliner from Ashley North Branch, Mn. Justin ** was our sales associate. He was very knowledgeable, professional, & most importantly not pushy! He gave us time to ponder & decide which set we wanted. He is an excellent salesman! Our set was delivered by Finest Touch services the next day. The two young men (Louis & D) worked very hard to get everything in place & relocate our old set. They were very professional & kind. My son loved our set so much, he went to North Branch & ordered one also! What's not to love about Ashley! I have been buying from them for years!

Although Ashley Furniture products were really good Their customer service were one of the worst I’ve ever experienced. The communication between CUSTOMER SERVICE and the drivers was practically nonexistent. I had a four hour window for my table to be delivered and it ended up being more than 6 to 7 hours. When I asked CUSTOMER SERVICE to call the drivers, they told me they were unable to do that. This is totally unacceptable And I don’t think I will be doing any more business with Ashley Furniture in the future if that’s how they treat their customers?

*** Do not by from this company *** Sofa broke less than 30 days after delivery. Performance fabric peeling off less than 30 days after delivery. My “New sofa and love seat” have been broken for 6 weeks. Leandra in Customer service refused to allow me to speak with her supervisor. Told me “I am the one making the decision” and not possible for me to talk to anyone else so not only does their POOR QUALITY furniture fall apart but once they have your money they really do not care about the customer. Do not buy from this company.

On January 25, 2025, I went with my wife to the Central Avenue Yonkers store to purchase a mattress. When we got there, a young ** guy, Mariano, helped us. After we agreed on the item that we liked, he told us that there was no interest in the purchase for 5 years. He did not mention any requirement for qualification. He even calculated the payment based on this offering. Sixty payments without any interest- wow, it sounded fabulous. We did agree, and then he proceeded with the papers process. He did not show us any physical documentation; everything was electronic. Sign here, sign here, sign here, sign here. He did not mention anything about the financing process, whether it would be done through Ashley or an independent institution. He asked if it was okay for him to send me the receipt by email.

Don't waste your money on this furniture store. If there is something wrong with what they send you, they will NOT replace it, they will send technician after technician to keep trying to fix it. Even if they technician tells you it is not repairable.

I asked for a refund on items that I did not want. They gave me the run around, even after contacting customer service multiple times and going to the store with multiple forms of ID. It took 6 months, plus contact GA District Attorney to receive my refund. I will never shop there again.

I don't recommend the Phoenix insurance at all. Do not take it even if the store asks you to take it. They only spot clean, not worth the money. I would not have taken it if I would have known that. I am very upset and you can't get your money back either so In my opinion it's a waste of money.

Purchased couch and loveseat November 2024. In showroom it sat comfortably. The set I received is so stiff that it's extremely uncomfortable. Of course Ashley can't do anything about it. Reviewing so no else purchases this set. Item numbers are 5930147 and 5930118. I definitely made my last purchase from Ashley!!!

Do not buy from company. They get your money and take their time getting your furniture. Been three weeks no call. I called to inquire about getting a refund due to no furniture I paid for and no call. They refused to refund my money. Store credit. No more shopping there.

I placed an order online for a mattress on February 17th. My first email I received informed me that delivery would be 1-2 weeks. The next email I received said my delivery was scheduled for March 7th. I then received a text message on February 28th that said to call to schedule delivery. I called on March 3rd and was told that I had to take March 14th for delivery. That is 4 weeks from my order date and one week from my first email that confirmed my delivery date. I will not order from Ashley again. I had to pay for my delivery and I have to wait. Crappy service.

My salesperson was great. Helped me find what I was looking for with a no pressure sales. Everything was treat until my couch was delivered. On about my third pull of the reclining mechanism it completely broke. I called only to be told they could send a repair person in about two weeks. Since I had the couch less than 24 hours I didn't want to wait that long or for a repair. I think it should be replaced. But here I am two weeks later and I can't even get a return email. I will never purchase from them again and I am going to call every day until I get this resolved.. I'm so disgusted with them. At this point I don't even want the couch from them anymore. What a let down.

If I could give zero stars I would. My experience with Ashley is beyond unacceptable and unprofessional. Ordered furniture in October. January 21 delivery scheduled, 2 men to deliver and assemble and entire 3 story house of furniture, they were there 1-7. First day of work and admittedly untrained. Didn’t know how to assemble. 2 Headboards with 12 screws all the way through to the front where you lay your head on each headboard. Couches un-assembled, floors scratched, tables dropped and broken, pieces missing.