Ashley Furniture Reviews

I bought insurance for my children's furniture and was told I would get my money back if no claim was filed after a period of time. As it happens, I never filed a claim but when it was time to pay back the story changed. Long story short, I never got my money back. It was one excuse to another. I would never buy insurance from this store again.

DON'T BUY ANYTHING FROM ASHLEY FURNITURE!!! They only know how to sell their damaged furniture. They don't want to do the refund, just lying that they are going to do the refund. Worst customer experience ever. I've been talking with them 2 months for the return and they were lying about the return. They were saying that they are going to do refund and I was just waiting for that. And when I was calling again to understand when they will come and take their damaged items, they were just answering that they don't know about any return. How can you work like that?. Poor customer service, absolutely no supervisor or manager who can handle the issue. SHAME ON YOU.

I purchased a couch and 2 recliners October 24, 2022. That night I found the zipper in one of the arms of one of the recliners was broken and the stuffing was coming out. I called and an order was put in. After a week of not hearing anything I called again. This time they wanted me to send pictures which I did. 5 days later I called again and the lady finally looked at the pictures and said they would replace it. It is now January 14th and still no replacement. I have called several times and they say they are waiting for one to be delivered to the warehouse. If this was a new order I would have it in a week. I am not a happy customer and do not recommend Ashley Furniture

We ordered 2 Drakelle Accent chairs on the advice of the salesman in the store from pictures on the website. From the fabric, they look like they belong in a barn instead of a family room. The chairs are ugly & uncomfortable & cheaply made. There is a zipper on the underside of one chair where the legs are stored, was broken. The technician who came out to fix the zipper put the legs on & one leg was shorter than the other 3. We are now waiting for a replacement chair. The zipper was not repairable. We, unfortunately, missed the 48-hour window from the 1st delivery for a refund & now are stuck with these 2 awful chairs.

If I could give your company -5 stars I would. My husband and I bought a very expensive couch from Ashley's and have not been happy with the product at all. Within 2 months of owning the couch, we ran into issues with the cushions. We've spoken to management many of times to try and rectify the issue, but they are not willing to work with us. We've had a technician come to the house at least 5 different times to bring it back "up to standards". However, after only 2-3 days after it goes back to what it was like prior to the technician coming out. We've had new cushions sent to us and it still does not resolve the issue we currently have. ASHLEY FURNITURE IS OKAY WITH STEALING OUR MONEY.

I bought a 3-piece living room set from Ashley through a local furniture warehouse in March 2021. It took until August 2021 to finally receive the couch. Reason cited was the foam shortage. The day the couch arrived I realized the frame was bent and the couch wasn't sitting flush on the right section. The local furniture warehouse reached out to Ashley. They wouldn't ship another couch but agreed to send another frame for the couch I already received. It took nearly 6 weeks to get the frame and another couple weeks for the furniture store to get a person to my house to replace the frame. So I didn't have a usable couch until October 2021.

Buyer beware! They don't stand by their guarantees. I bought over $6,000 worth of furniture here at the Niles store. They said that I had 72 hours to return or exchange the furniture after delivery. I didn't like the dining table in our space, so I called their "customer service" phone number within 24 hours to exchange it, and they said there is no way it can be returned or exchanged! I explained that I was guaranteed this offer by the Niles store, and they refused to acknowledge that this could even be the case. So then I went to the Niles store and the store manager wrote them a email saying that I am allowed to exchange/return the item. And the "customer service" people STILL refused to honor this promise. So I guess a promise isn't really a promise at Ashely Furniture. So now I'm stuck with this table that I hate.

Never buy anything from Ashley Furniture online!! The customer service is abhorrent. You will not be able to get any reliable information on your order! Calling their customer service line is a total joke! You will wait on hold for days and then they will drop your call!! If you are unfortunate enough to get a rep on the line, they will speak broken english. They will not understand your question and they will be aggressive with you if you ask for specifics like tracking information!

Bought new living room furniture 11/2022. Paid a handsome penny. Found serious manufacturing defects with the couch when it was delivered on 12/5/2022. I wanted the couch replaced as it stated because I purchased new and I wanted new. They said they had to send out service first. Another few weeks went by and service finally came out and he informed us "the cardboard collapsed in the arm" Cardboard? He also found other defects with the couch and ottoman we purchased that we did not know about. Again, we told him that we did not want the furniture repaired, we wanted new. He actually took our side and sent us a copy of his report noting the defects. Ashley got back to us today and will not replace the less than 1 month old furniture.

1. It is clear the Customer Service is outsource to another country as the call quality and the heavy accent of every person I spoke to. 2. They hang up on you regularly. 3. When you do speak to someone they fail to grasp your request and take down important information to complete your request. 4. They expect you to deal with their mistakes with shipping companies. 5. They leave you on hold for extend periods and then hang up on you. 6. I had call back 7+ times and they fail to get the return processed correctly.

We purchased an end table online from Ashley Furniture. The table looked different in style and color than expected and does not go with our decor. Not a problem (we thought) as Ashley has multiple locations within 20 miles of our house. We went to the store with item in original packaging and receipt and were told they would not accept it. Online purchases CANNOT BE RETURNED TO STORE AND THE CUSTOMER PAYS SHIPPING COSTS. We even offered to return to the warehouse but were denied. The return shipping on the item is $40!! The item is $100. I suggest you do not order anything online from ASHLEY FURNITURE. If you don't want it, for any reason, you will pain dearly for shipping it back, even if you live right next door to a store. BUYER BEWARE.

Just so you know firsthand, that Ashley will NEVER REFUND your money back after buying a Mattress from them!! When you take the MATTRESS out of the box, THEY NEVER WILL TAKE THE MATTRESS BACK!! I had to learn that the hard way. My footboard holes were drilled too large for small screw sizes they sent me!! They don’t have any replacement parts, now, they have to send me a whole new bed!!! So, I now have a bed, that I cannot sleep on, the mattress is too low for me to be able to sleep on!! Do NOT BUY any bed online! Go inside store and check it out yourself first! I will NEVER buy ANYTHING from Ashley EVER AGAIN!! If you're smart, you will NEVER buy anything from Ashley either!! Just start reading stores reviews, If I had of, I would of NEVER shopped at Ashley!!

We purchased a couch on Sept. 2022 and it was delivered on Dec. 2022, the delivery people rushed the installation, the couch feet was all crooked. Upon inspection, we noticed the couch had staples coming out, the feet were loose and the couch smelled really bad like it had chemicals on it, the stuffing of the couch was awful. We had a tech come out and he said the exact same thing, he took pictures and we never heard back from Ashley. I followed up a week later then they give me a run around, I follow up another week and no response from them, they gave me a case number once and I follows up and no response again and I was with rep online and he said he will take care of it, told me to wait another 48-72 hrs. I asked to return the couch and get a refund and he said he can’t do that, I have to wait until they reached out to me via email.

Everyone told me not to buy here because their customer service is the worst in the world! But, It was the only place I could buy two specific piece I wanted to make my life easier because I was going to have surgery. Well, all my friends were right. I am kicking myself of course. I ordered two pieces that took me about 4 hours of searching on. That was supposed to be in stock and could be delivered before my surgery which would be in 3 wks. My wonderful sales person (David) worked very hard as we went through the whole store looking for pieces that would work for me and would be delivered on time. I schedule my day off for delivery date. They were good about notifying me about delivery and time. Delivery comes and they only have 1 of my 2 pieces, ask them where the other is... they don't know they are just delivery people.

Purchased living room furniture, it was of terrible construction. Contacted store and they exchanged it. The second set was worse than the first! Went back into the store, paid more money for an upgrade, supposedly better furniture. We have had it for a year and are now experiencing problems with this set. Ashley NOT standing behind what they sell!! I would NOT recommend buying anything from this store! Good customers don’t complain, they don’t ever return!!

We ordered furniture from Ashley on Nov 22 2022. The sales person promised that all the furniture will be arriving on Dec 18th. Not surprising, the furniture never came on Dec 18th. I tried to call the customer care (one of the worst customer care ever). They said only partial order was available to deliver. I was not happy but I decided to get what was ready. According to the customer care agent, my dining table set that includes the rectangular table and 6 chairs were ready to deliver. The day of delivery (Dec 28th). The person who delivered told me that there were only 3 chairs and the screws to assemble the dining table were missing. I refused to accept the dining set. I am still trying to battle with Ashley furniture customer care to figure out what is going on. PLEASE DO NOT BUY FURNITURE FROM ASHLEY.

So on 7/02/22 I purchased a bedroom set and 2 lamps. After waiting six months for my purchase I received a call from Ashley Furniture the day before my furniture was to be delivered telling me that the salesman made a mistake with the mirror for the bureau and that they would deliver it at a later date. I told her absolutely not. If they didn’t have a complete order I would reject the entire order. So she assured me the mirror would be in the truck. Delivery was set up from 9am to 12pm. We waited all day and they finally showed up at 6:45 pm with no mirror. At that point I returned the entire bedroom set and lamps. These people are horrible and waste people’s time. I will never ever buy anything from Ashley again and you shouldn’t either.

I wish I could give negative stars. We bought a couch 2 years ago and the protection plan. This Christmas Eve (2022), the lumbar piece of wood broke in half. The protection plan doesn't cover the frame and Ashely Furniture will not come and fix our couch. Keep in mind we have had the couch for 2 years. They have horrible customer service and cheap products. AVOID THIS PLACE AT ALL COSTS!!! THEY WILL NOT HELP YOU!!! Our couch only lasted 2 years!!!!

Purchased over 12,000 dollars in furniture from Ashley. Sofas are horrible, delivery was scary, wood furniture is decent, but not all bad. DO NOT PURCHASE THE EXTRA WARRANTY YOU PAY BIG BUCKS FOR! I have owned my furniture for 2.5 years. I called one year and 2 months after my sofa was "fixed" once already by Ashley, the next time I called, the sofa was out of the Manufacture warranty so I called the company handling the extended warranty..nothing yet. I have since called them again to fix the mechanism on my sofa, which was another issue besides the one I called previously on...STILL NOTHING!! AGAIN...I BEG YOU...DO NOT FALL FOR THE EXTENDED WARRANTY. YOU'RE JUST GIVING THEM EXTRA MONEY FOR NOTHING!!

I returned an item 2 weeks ago and I was told I would get a refund in 3-5 days, after 7 days I contacted Ashley, they told me wait for 3 days, after 10 days I emailed them and received no reply. After 2 weeks I contacted again and was advised to wait for 24 hours more. I feel they are not gonna give me a refund.

I purchased my furniture in Sept of 2021 and was lured into their credit card promotion. My furniture arrived in April 2022. Staff in the store and the credit card representative told me that I didn't have to make any payment or incur interest payments until I received my furniture. However, I was charged $469.00 of interest in November 2022. When I called the customer service rep, I was told the promotion was for 12 months starting from the date of purchase even though I didn't have my furniture until April. Please be very careful, Ashley Furniture will sweet talk you into a bunch of lies. To the extent possible, avoid their credit card offers.

Item was shipped to my house broken. I have spend 2 weeks with customer service reps from out of the country that will only email. They won't give you a phone number and if they do, it is out of service. They need me to haul the damaged item to a donation box and upload the receipt to them before they will send me a replacement that THEY BROKE. Most ridiculous policy I have ever heard.

This has been the worst experience ever! My furniture was delivered in 4 deliveries. 2 pieces were delivered damaged. I have spoken with someone weekly since 10/14. I will never get furniture from Ashley again.

I bought a dining table for Christmas, it arrived with plenty of time but it came damage one corner of the table, I have been calling everyday to report and get replacement or refund they haven't done nothing. They just don't care about customer.

Received my new couch almost 3 weeks ago, there was an issue with one of the cushions. The delivery person assured me that the issue would be resolved in a few hours because it was very cold out & the way it was packed caused excessive creasing. Nope. Creases remain! Called that same day & have called the service department several times since then. No response. Still waiting to be contacted for repairs on a brand new $2k couch, called the store and spoke to the store operations manager Danielle who was very unprofessional and unhelpful. Once they sell you the couch it's not their problem. Do not buy from here. Please do not buy from here. They have a terrible 72 hour return policy, which is not fair since they clearly delivered garbage.

Within 1 month the table is splitting, contacted Ashley and sent picture. They didn't even reply. Contacted BBB and sent pictures and ashley reply was, "Thank you for taking the time to submit photos- your claim has been reviewed and unfortunately, our technician was unable to see any warrantable concerns in the photos that were submitted- he advised that these marks are intended to be part of the designed by the manufacturer, which is not something that is covered under our warranty." At this time, there is no warrantable concerns present. I have the pics which show any deep crack (glad to show to anyone to prove it) so being a senior I am stuck with a $3000.00 table

Never buy furniture from Ashley. I purchased a bedroom set 8 months ago and they keep delivering incorrect pieces. Still no hardware and still not put together. They have now delivered separate sections 5 different times and are still getting it wrong.

My wife and I would like to extend our sincere gratitude to the excellent service provided to us by Bill ** the store manager at the Columbus Eastern Town Center, OH location (Gramercy St.). Bill greeted us at the door and was able to help us get all our furniture in a timely manner. Having waited close to a year due to missing screws and other delays, we almost gave up. Bill got everything taken care of for us with ease. That really put a smile on our face. After a few weeks, our family needed a power chair and a center table, we did not look far, we went back to Ashley furniture, and of course we chose the Gramercy location, this time around Bill ensured we got our furniture delivered and on time. We will be glad to recommend them to anyone.

Ashley is the worst place to order furniture from. I will never ever order from them again. They just drop off the furniture and left no assembly or nothing. These people are pitiful..I called. They tell me they gone seen someone ..And gave me the runaround.

I purchased furniture in the amount of $2,954.90 from Ashley Furniture in October of 2022. The incorrect furniture was delivered. Ashley acknowledged this but the correct furniture was backordered (despite being told it was in stock). I asked to refund the order. After a logged 29 hours of time spent on the phone with various customer service representatives and back and forth with emails, Customer Care Lead Jillian ** agreed to the refund and I was told it was processed. To this day, the refund has not cleared and Ashley now refuses my phone calls or emails and hangs up the phone when I call.

I received from Ashley two broken nightstands. I contacted them for the return, and they said that I was responsible for the return shipping cost. I was furious because why did I have to pay for someone's mistake? Customer service was VERY POOR, I had to email many times to Tina ** (Ashley's representative) to get some answer and resolution. They returned the money and said that I can dispose of them, for which I had to order special garbage service pick up because my local service doesn't take furniture. I had a lot of headaches with them and waited almost two weeks to figure out what to do. They just sent a "headache" that I should take care of. They don't want to take responsibility for what they do. I would never order anything from Ashley again and won't recommend anybody.

Stay clear....never thought I would say that as I am a long time customer. Spent thousands over the years but do NOT use these people anymore. Customer service is gone. NOBODY cares. I tried reaching out to those who should care (VP and execs) to no avail. Could not get anyone to respond. Go to Ashley but once you get there go into another furniture store. They are always around each other...anyone but Ashley.

Your customer service is AWFUL!!!! When placing an order online I was on a chat with your representative who gave me a coupon for $100. It didn't work, so he assured me I should place the order and provide him the order number and he will take care. I did just that but then he wasn't able to do it on his end and assured me he will take care of it once the order goes through in the system. I took screenshots of this...

Very disappointed with Delivery and Customer Service at Ashley Furniture. After reading other reviews this seems to be a common compliant about warehouse in Fort Mill, SC. The delivery team did a poor job at time of delivery. They were here of all 5 minutes, did not place the furniture or even unroll the rug. Once we place everything where we wanted it, we discovered it was to large for the room. Customer Service will not allow us to return one piece of furniture to make things work in the room. We are suppose to return it while the delivery team was here. If the delivery team does not do their job how are we to know it does not fit the room. No offer to charge a pick up fee or a restocking charge which I would have considered even though the delivery team did a poor job. They did not even assemble the dresser. I will never step foot in another Ashley Furniture Store due to the poor customer service.

Never in my life have I been so disappointed in what I thought was a "household" named store. The lack of customer care and service is overwhelming. I recently relocated to Houston and was excited about getting my home furnished and went to what I thought was a replicable franchise to purchase a bedroom set with an adjustable base. The representatives in the store seemed to be knowledgeable and recommended the exact type of adjustable base that I would need given that I purchased a bedframe that had wooden slates and dresser drawers at the base of the bedframe; I definitely wanted to ensure that the bed would have the type of support and also be compatible with one another so our sales representative, Chris, took me downstairs to speak with the bedding expert, Nick, to ensure that I got the right type of adjustable base.

Upon walking into the Sandusky Ohio location we were greeted by a woman asking what we needed help with. We told her we were interested in mattresses. I asked her whether she was knowledgeable and she said if she didn't have answers she would find someone who could assist better. She pointed us in the direction and said she would be right there. She never showed. Someone soon came along as we were about to leave. He was a manager. Told him what we wanted and he showed us exactly what we needed. He then passed the sale onto an associate, that was apparently new (we didn't mind as everyone needs to learn).

Updated on 12/31/2022: On the 4th attempt at delivery they failed once again and without any shame brought again the wrong pieces after all the reassurances they gave me that the correct rails and slats will come. The Store Manager has been evading me now and hasn't returned any of my calls despite the Store Staff telling me he would. Waiting almost 2 weeks and it seems like they are cowering from their failures.

Contacted Ashley Home Stores for Price Matching (which they claim to do). Was told they wouldn’t price match Amazon price because the item wasn’t in stock even though it clearly showed it was. Cited delivery date as reason it was not in stock. They can’t deliver it the same day!! What are you even talking about?? When I pointed it out they disconnected with me! There are way more places to shop and I suggest you do!

I bought a kitchen table and tried to air the chemical smell out. It’s been 2 weeks. The smell is not gone and has made my family sick. They want to charge me a restocking fee for their mistake of spraying the table with too much chemicals. It’s been a terrible experience and the customer service agent was not helpful.

A word of warning: DO NOT buy anything from Ashley! We have experienced the biggest headache dealing with Ashley just to get a dining table and chairs delivered. We had to pay full price up front, then EIGHT MONTHS later a partial order shows up. But they DROPPED the table coming off the truck and broke it. The chairs that came were wobbly and scratched. We paid $190 for “white glove” delivery where they would set everything up, but the delivery guys refused to do anything and left the broken table in the box on our floor. Two weeks later there was supposed to be an exchange for all of it, but only 2 chairs showed up.

I purchased a couch from Ashley's 11/4/2022. I was mislead by the display and the customers sales rep regarding the size of the couch. I have called the customer service number numerous times and was hung up on almost every time. When I called my original sales rep he blamed me for the issue (while huffing and puffing). I paid $3500 for a smaller couch with a $600 warranty added. I have asked them to remove the warranty so I can purchase the missing piece (although I was mislead) and was rejected. I did not realize he took a piece off to make it seem like I was getting a better deal. He said he took money off from the warranty but in reality he took a whole piece off. I do not want this couch nor any couch from Ashley's but I am not able to get a refund only an exchange. I am highly upset and frustrated regarding this situation. It is not fair, I am not paying for that couch.

Bought a little accent chair online and picked it up at the center. When I opened the box noticed right away the chair had a musty smell. Called the Customer Care line and they advised to keep the chair for a while and the smell might go away. It didn't so called them back. They sent a technician out to check and reported it. Long story short, they decided if there isn't any mold it isn't covered and they will not replace the chair. Now trying to get rid of the smell and purchasing all kinds of products to get rid it. Thanks for your rotten service Ashley Furniture.

Is “white glove” a marketing tool to charge customers a $200 delivery fee? Had two recliners delivered. One had gravel in the bottom of it. Contacted my sales associate about. He obviously didn’t care.

I placed an order for this couch on 8/10/22 so that I would have it in time for when I closed on my house in November. I looked at the couch in the store and signs for the couch stated that it was in stock and had "quick ship". I was called in the end of September by an Ashley rep who asked me to schedule a delivery for 10/6 (I thought great my couch will arrive early). Then the same rep called back a week later (and acted like she wasn't the same person I spoke with the week prior) and stated that now my items were not in at the warehouse (they apparently miraculously disappeared?.. I asked what happened and she said sometimes when all your items are not here and we need to fulfill someone else's order we may take the part of your order that is here for someone else's order.... I asked her to explain and she kept saying "I don't know". She then told me 10/27 would be the date my items would arrive at the warehouse.

Let no one think of buying in this store. And specifically in Hialeah with the seller C. B, very bad service in all aspects. Only when I returned the entire purchase did the managers appear to fix it. The seller NEVER clarified that the purchase was with interest and then nobody answers you for a solution. 3 defective deliveries in an arcade game over $5K. Until in the 4 delivery they brought it correct. If you can choose another store, do it, avoid buying there.

Salesperson at the store lied to us that the 5-yr protection plan through GBS includes cleaning of the couch. Upon calling GBS, found out that only single incident stain is covered, and only if there is no accumulated stain ANYWHERE on the couch. If there is accumulated stain on any part of the couch, warranty stops coverage. This is not specified in the warranty disclosure too! The protection plan is absolute waste of money. Also, stain has to be reported within 30 days.

This issue with my sofa has been going on for months, that's right MONTHS! Paul was the first tech that came out, he took pictures and filed a report. Ordered a new mechanism for the power recliner on the right. The part came. Then a younger tech came out, I think from GBS, took pictures, filed a report. Said we needed a new sofa and didn't install the new mechanism, he threw it away!! Told me to call GBS. Called GBS, they said it wasn't their issue, to call Ashley, called Ashley, said it wasn't their issue, to call GBS, GBS said it wasn't their issue again and said to call Ashley. This is 4 freaking phone calls, told the person that answered that I was really tired of getting the runaround from both of them and to just fix the sofa. Ashley ordered another mechanism. I asked to speak to a manager and was told one was not there to speak to me and would leave her a message to call me, that NEVER happened.

I purchased a dresser and 2 nightstands. Upon 1st delivery one of the nightstands was damaged. They made a second attempt and this attempt they delivered another damaged nightstand. After speaking back and forth with customer service I was told corporate office would be reaching out within 24-72 hour (to supposedly return partial/full delivery fee). Well it’s been over the allotted time and no one has reached out. I have made numerous calls and even returned to the store in which purchase was made and I just get the run around. It is apparent that this furniture company does not look out for the customer's best interest.

DO NOT DO BUSINESS WITH ASHLEY. I HAVE HAD THIS DEFECTIVE PRODUCT SINCE OCTOBER 5TH. I advised merchant IMMEDIATELY that the item was defective. They very kindly said, "No problem. We’ll schedule for pick up and issue a refund." A return pick up was schedule for Oct 19th. No one came. I called again. A return pick up was scheduled for Oct 23rd. No one came. I called again. A return pick up was scheduled for 10/28. No one came. A return pick up was schedule for November 2nd. NO ONE CAME. I have taken days off of work to be home and wait for your team to pick up and NO ONE COMES.

We were excited about purchasing new Ashley Furniture thinking it must be quality due to the expensive cost. Come to find out there is several companies working separately that you have to deal with! Once you deal with your local store they wash their hands from helping you with issues. The delivery company is one of the most incompetent's company of all times!

I ordered a new dining set at the end of June and it was delivered in early July. The store was nice. Service was great. Delivery people were awesome. But every piece of that set was damaged. The chair backs (light) had black marks all over them. The table (dark) had chips and scratches and a hunk out of it. The delivery guys took many pictures and said they would report it. I also called the person who sold me the set and she said she would take care of it. On 7/21 UPS dumped a bunch of large boxes on my front porch and it was determined those were the new chair backs. The bot said they would be out on 9/21. To put them on. I told them I have nowhere to keep these things! So they had someone come out on 7/25. Then they said the table exchange was "still being reviewed" what needs to be reviewed? There's a hunk out of the table! So I wait.

I bought all my furniture from them … On the time of delivery the driver told me that the suction cup that holds the mirror is missing … So I feel bad to make the driver to take it back instead. He said it will be mail to me … Wait for 3 weeks. Nothing … Called the customer service and relay everything what happen to her … Instead she gave me an attitude and telling me I have to wait another 3 weeks … So I said, "Really? I spend so much money with you guys." … Simple suction cup. I have to wait for 3 weeks … This is warning to everybody. When you're dealing with this company make sure everything has to be for your part … Don’t feel bad or so nice … Because at the end they will eat you alive … I will never spend a single penny with them anymore!!!! Warning to whoever can read this … Watch your back.

AVOID THIS COMPANY AT ALL COSTS IF YOU VALUE GETTING NICE FURNITURE THAT IS PROPERLY INSTALLED. I went there 2 weeks ago to buy a dining set and bed frame, the sales rep was very nice in working with us and made the entire experience fantastic. He persuaded us into getting delivery and installation which was an extra 150ish and the estimated shipping time was about a week or so. Based on this smooth transaction, I assumed delivery and installation would be the same.

We purchase a living room set with extended warranty on it and they just play stupid every time we call. They said it's nothing on their Sistema. They send a technician. He get back to them. With the report of what we need and they just keep on sending the wrong stuff to repair the pillows basically just want to play around til the warranty expires so they can just say it's no longer cover so not recommend anybody to buy from this store chain.

The worse quality, Good afternoon, We purchased a mattress from this company in Ashley Furniture and received it in January this year. We are thinking that this mattress had the wrong tag because we asked for medium softness and this one is really hard, like a stone. We talked with the salesman and he said we should keep on trying to sleep there because with the time it was going to get softer.

This was the first and the last time I bought something from Ashley. We chose 2 bedside tables and decided to pick them up in the store. My husband brought them home today. He didn't open the boxes at the store and didn’t check if everything was in order. They gave him a paper to sign that says: “I understand that it is my sole responsibility to open and inspect merchandise to ensure that it is in satisfactory condition Prior loading it on my vehicle….” My husband just signed the paper. His English is limited and he is very busy with his work. Do you know any other stores who would give you such notes to sign? I don’t…

Starting with their local store in Silverdale WA. Online said store is open, but outgoing message said they're closed. And that went on for several weeks. Finally talked to a manager who explained that Corporate has CONTROL over their outgoing messages nationwide and has been told numerous times for weeks to change it to their new hours. Aside from that, the store hardly ever answer their phones, so it took countless calls to ask questions about a couch seen online. We almost bought it from another online company - and MUCH less expensive too! But we wanted that couch badly enough to put up with all the nonsense, and realize that buying from a brick and mortar store has benefits that online stores only do NOT offer. Those significantly lower prices will eventually mushroom out of proportion, and getting anything solved is far too aggravating.

My wife and I would like to extend our thanks to the excellent service and support of RJ our sales person at the Glendale, AZ and Bell Rd location. RJ greeted us at the door and was able to help us find specialty power recliners and he showed us the new zero gravity chairs that are great for necks and backs. In addition, we wanted a couch and a rug and RJ located everything we needed. There was a problem with the prices on the furniture and on the terms of sale. The store Manager, Kevin, came over to sort out the price tag issue and the terms of sale. We were not going to stay and buy; however, Kevin said, "I will give you a deal to keep us happy and complete the sale." We have never been taken care of by a furniture store so well like this in our life. If you need furniture, go see RJ at Bell Rd in Glendale and you will have a very enjoyable experience.

My name is Daniel and I am a disabled army veteran. I never thought I would ever be able to buy such a fancy couch like the one I bought from Ashely for about 8000 last year. However even though it was extravagant by our standards we had bought our first home and we wanted it to look nice and be comfortable. We took the plunge and we bought the insurance after the saleswoman advised us to do so. We made sure to tell them that we had bulldogs and that they are often on our other couch. She said they would honor the warranty on the couch for a year and that the insurance would pick up whatever damage that happened afterwards and would even replace the couch if needed.

I purchased a dresser and mirror from Ashley for my granddaughter's birthday. It was delivered damaged on 9/23/2022. I immediately called the store, they assigned a case number and asked me to email photos which was done same day. A tech was supposed to come out within 48 hours. Today is 10/13/2022 and after several phone calls and emails the issue has not been resolved. I have repeatedly asked to speak with a supervisor but they refuse to transfer me. I called the store but was told they cannot assist either. I have been charged for a damaged dresser and cannot get anyone to assist in the return/repair or replacement. I have been a long time Ashley furniture customer but will NEVER purchase anything from them again!!

I have initially purchased Sofa, loveseat, king bed and nightstands worth around 7620$. After 1 month of waiting Ashley told me that Sofa and Love seat are no longer available and that I need to go to store to swap them with something different and they would honor 20% discount on my order even if I only cancel the Sofa and love seat and keep the remaining order instead of canceling everything. I went to the store again and I did not like anything apart from what we have selected.

I wish I could give this store minus 100 zero stars. We purchased a couch in Feb 2022, didn't receive it until April. After 2 weeks the cushion fabric looked like it was worn out. One by one the fabric on all the cushions looked the same and my couch looks like it's 10 years old. Now after very minimal use of this couch the back cushion zipper broke & all the stuffing was coming out. I put in a claim for the $500 warranty we were talked into buying and they DENIED the claim saying it's "normal wear & tear". The couch is only 5 MONTHS old! I also put in a complaint to the store and the technician had me send several pictures. They then sent be a box of stuffing and a new back cover. They said to contact them if I need assistance with stuffing it. Here I am stuffing a cushion for a couch that I paid $3,000 for and is only 5 months old.

Updated on 10/11/2022: The response as if they cared is now trying to tell me I got the correct furniture based on a tag. Wow, Again the whole culture is deceit and deception of bait and switch. David **, Manager and Paris **, Salesperson agreed that the product was not the same. They should be ashamed.

We purchased a sectional at Ashley Furniture on McKnight Road in December of 2021 and it was delivered at the end of February of 2022. I noticed some pilling of the material a few weeks back and contacted the store. They suggested I call the customer service number due the furniture having a 1-year fabric warranty. After speaking to customer service and sending the photographs of the furniture they requested the contacted us to tell us that the furniture was showing normal wear. We have furniture in our family room that gets daily usage and is five years old and still looks new. I had heard that Ashley furniture had poor quality furniture but thought we would give them a chance - well sad to say we should not have - we spent almost $3,000 and have furniture that looks more than five years old. We do not recommend purchasing furniture from Ashley Furniture.

Purchased a Powered Recliner in January of 2021 and had 2 service calls for the Recliner, last one in July 2022 and now the Recliner stopped working, call Ashley and she told me that my Recliner is out of warranty. I told her that the service guy replaced everything on my Recliner and I was told that the replacement parts are not warranted. & I would have to pay for a service call. So I have to figure out how to fix myself. I will NEVER GO TO ASHLEY FURNITURE AND MY FAMILY EITHER.

It took 13 tries to get my bedroom set as it always came to me damaged from the warehouse. Then I noticed recently after only having the end table for 3 months that I found another defect in the end table. Asked them about getting it repaired and they would not as it was not pointed out within 72 hrs. of receiving it. The Furniture is supposed to be solid wood, the veneer on top of table is peeling off. Will never buy from the again.

I’m not satisfied at all and will never shop with Ashley Furniture again. I purchased a bed out of pocket. When the bed arrived it was broken. I tried to get the delivery people attention about the bed but they drove off. I called and called and called but nothing was resolved. I drove 30 minutes to the store to talk with someone and they were able to get in contact with the delivery driver to come back. When the delivery driver came back the first thing he noticed were the defects on the bed. The side rails were crooked and the slates legs were high off the ground. He called customer service and the lady from the delivery service department (Maria) had the nastiest attitude about the situation and said it was nothing she could do but send out a service tech. I asked her how long would that take and she said she didn’t know. I would just have to wait.

Avoid it at all costs! Although I wish I had known this sooner, at least I can advise you not to even think about them. I made a purchase back in July, and the latest delivery date given was September 21st (probably sooner, they said). On Sep. 20th, no one had called me yet to confirm the delivery. I called them and was told the delivery has been moved to the end of October or the beginning of November...

They advertised a closet system at a competitive price but one can’t place an order for it, gives an error message and they’re aware of it but wouldn’t let you place an order any other way, tech support never called as they promised. They also advertise a promo code for signing up for emails but don’t send it to you.

I placed an order and it was scheduled for delivery today, September 30th between 3 pm - 5pm. They made a decision to come at 2 PM because they finished their other deliveries early and because I was not there at 2 PM, they canceled the delivery. Although MY DELIVERY WINDOW WAS 3 PM - 5 PM. Ashley Furniture justifies this **. I asked what’s the point of having a time frame if you can come when you find like it? They said, "We apologize but nothing can be done. We can reschedule you for next week." THEN I SAY CANCEL THIS IMMEDIATELY AND GIVE ME A FULL REFUND. WORST COMPANY EVER! But it gets worse! Then, they say, “Cancellation takes 7-10 days to process, once processed the refund takes another 7-10 business days to refund (:”. WHAT THE HELL!

Placed order and tried to cancel right away. The customer rep. told me that they will initiate cancel within 24 to 48 hours. And I never gotten any call or email on what is going on. I called again, and they said the same thing. Couple days passed and I didn't get any confirmation or call on the cancellation status. This time I submitted an online form to cancel my item and they gave me a message telling me to wait 24 hours until someone reaches out to me. I never heard anything. Couple days later I see the item at the doorstep and they charged me money.

I went into the Missoula store and had a nice salesperson. But when it came to making my purchase I found out it was so OVERpriced. I previously bought a living room set online with Ashley. I was still looking for a chair in their store it was $869.99 online from Ashley it was $429.99!!!! I called the store and the manager was the rudest person I ever talked to! They won't price match, called corporate waste of my time. Long story short DON'T SHOP HERE!!! There are better furniture stores in Montana than this one!!

I received a damaged and dirty sofa in the first week of July. The movers took pictures and reported the damage to the company and told me that someone will contact me in 2-3 days. 10 days later I called the customer service to see why nobody has contacted me. The customer service representative told me I need to send more pictures and they will contact me next week. 2 weeks passed and no one called me. So I called again. This time I was told that I need to call the customer service for online orders. So I called and explained everything again and I was told that someone will contact me. One week later I called and had to explain the situation again to someone new.

We received our headboard and the rest of the bed didn’t come for another 8 months. After receiving the rest we found out the sales lady sold us a bed frame and adjustable bed that were not compatible and the store won’t let us return anything. We have been trying to get in touch with customer services for months. We finally received a generic email without a person to reach or phone number, and they won’t respond to emails either. Nothing in that store is worth the headache.

A nightmare from the beginning!!!

We purchased a power reclining sofa and power wide seat recliner from Ashley Furniture in February of 2017. We also purchased the extended warranty that they recommended to protect our furniture. When the furniture was delivered it was damaged and it took me several phone calls to customer service to arrange delivery of our replacement furniture. Customer service kept trying to have it delivered during times that I told them we would not be available-finally in October 2017 our replacement furniture was delivered. In December 2021 a mechanism in the power reclining sofa broke in half and we have not been able to sit on that side of the sofa without being tipped backwards.

I purchased an expensive couch and ottoman from Ashley Furniture last year. I was told it would be smart to get a warranty since I have 3 children. I purchased the warranty as well and tried to make a claim a few days ago on the ottoman. The entire middle of the ottoman caved in like the support gave out. As I was filling out the questionnaire to submit the warranty claim I chose "loss of resiliency" for the damage. Maybe that wasn't the best option but it seemed like the best one to me. I get an email from the warranty support team telling me that since I chose this option, one that they provided, the ottoman would not be covered under warranty but that I could contact a repair man for a quote. I don't understand the point of a warranty that instantly shoots claims down unless they are just a scam. I also think the Ashley furniture sales team most likely knows this and this is just to get their sales up.

My wife typically picks out the furniture and I install it. We’ve been doing it like this for 20 years. I don’t know if it is this particular product or Ashley as a whole, but I have never been so disappointed in a piece of furniture. While it looks nice, the support pieces feel like balsa wood, the side rails are MDF, and the footboard drawers are 3/8” panel board. Aside from poor quality, it took us a year to get it - and it came in damaged. This will be the last Ashley piece we buy.

We bought this beautiful brown leather sofa set about 1 1/2 yr ago. The seats are already sagging and the leather covering on the seat area has stretched giving it an even more sagging appearance and one of the USB plugs stopped working. CSR sent someone out to check it out and they agreed the metal on the sofa had bent on both sofas, (mind you we are retired and it's only my husband and I here most of the time. My husband only weighs 180lbs and me, 145lbs) and it would require replacing the metal reclining leg part and USB as well. A month later a service man arrived, re-stuffed the sofa seating with more padding and replaced the bent metal and USB part. Even after all this it STILL looks like the cushions are sagging in front bc the leather itself has stretched. On top of all that the color has starting coming off and there are light spots on the sofas. They look like they are at least 5 to 7 years old.

I recently purchased a king size Realyn Sleigh bedroom set and I’ve only had it two months. The second week I purchased it the bed broke in pieces. It’s plastic and it made out of foam. I called. Reported the issue to the store. I requested a different bed. They made me get that same bed. I had issues with them. Had to wait weeks until it came in. Now I’m having problems again. The bed has a default on it. It’s squeaky when I get ready to lay down. I live Ashley’s but this has been a bad experience for me. Me sales lady Ms. Dee very sweet lady. Very helpful. She took her time with me when I first got the merchandise. If I was to get anything else and I’m a loyal customer I’ll ask for her again. I’m seeking help with this matter.

I purchased a sofa (Renley) and matching chair at the Cumming, GA store 7/29. Delivery 8/29/2022. Sofa was damaged. Went to the Cumming store and they arranged for replacement. Replacement was delivered 9/7. Chair was reported damaged (in person to Cumming, GA store) on 9/12 and have not received delivery info for replacement. Replacement sofa delivered 9/13, reported damaged by delivery person & scheduled for tech 10/15. I went back to the store and said I didn't want the chair or the 3rd sofa...requested my Money be returned. They said tech had to see it in October! I don't want either piece now. I want my purchase amount returned immediately.

Sterling Virginia store. I bought furniture last night. The furniture will not be delivered until 2 weeks from now. I saw one of the items cheaper online than in the store. I requested a price match and the store manager declined. I now attempted to cancel the order and they stated I need to come in which is fine. I used my bank card to pay the deposit and the store manager stated it will only be a store credit. They said it's on the invoice but I did not receive an invoice and it hasn't been 24 hours either. There's no customer service to reach by phone. Do not buy their warranty if you do still purchase from them. I bought a warranty on my sofa. The man who was supposed to fix my sofa cancelled the first appt because he was fighting with his girlfriend. When he did come out to attempt to fix my sofa, he made it worse.

We ordered a couch from Ashley Home Furniture. We had a scheduled delivery date of 9/2/2022. They sent us a delivery window of 4:30-6:30pm and this time came and went, then we received a text saying they were 15min away. Nobody came or arrived. The next day we called customer service who said we would have to reschedule for a date that was 2 weeks out. They finally get us an earlier delivery date but we are seeing the same time window with no guarantee of delivery. I called customer service and the guy's response was "I can't control when they will deliver it ma'am, we don't guarantee anything." Our entire experience with delivery from this company has been absolutely horrific. I recommend choose another store.

I guess some of these reviews were from a different management group. We ordered a bedroom suite from John ** who we thought was great in APRIL. We built a house and the closing date was moved up. We were told that there would be no problem in moving up the date; delivering to our house 30 miles away (another Ashley's was in our town) and we would have it delivered when we want. We were so impressed that we came back and ordered end tables. The total was around $4,000. In early August we were told we would have this in a couple weeks. After texts for four weeks in which we were told the delivery date was now mid-September, I found out it was on indefinite hold.

Don’t buy the insurance plan they try to sell everyone. My wife and I trusted them and regret it. It’s a horrible scam. Within a year, the $300 office chair I bought (now marked up to ~$400 on their app) broke within a year of normal use. Completely broke, as in I have no office chair and have to borrow my wife’s when I can or balance on this broken junk heap of a chair. So I file a claim.

I wish I could give 0 stars, but 1 is the lowest so I'll do that. I bought a $3,000 couch 6 months ago, it broke after a few days. My partner and I have since been dealing with the absolute worst service either of us have ever had. We call, we get hung up on. We are told we'll be called back, we get no calls. We have been calling, emailing, texting at least twice a week for 6 months with hardly anyone responding.

Ashley Furniture is the worst, very bad quality products, very bad customer service. On Aug 13, 2022, I've bought recliner Sofa and the Sofa is very bad, it's half reclined (without reclining it). Ask Ashley to return. Customer service reply with the same template that, "You've only 72 hours to return the Sofa no matter what."

I purchased a bedroom set in summer 2017. I don't usually get warranties, but the salesperson told us that we'd be entitled to a "full refund" of the warranty cost if at the end of the 5 year warranty period we had not used. Because of this, I opted for the warranty and set a reminder to claim the refund if the warranty had not been exercised. I just called to claim my refund and now, 5 years later, they tell me that I get a store credit. A store credit is not a full refund. The furniture we purchased has worked out, but I'm writing this review to draw attention to this breach of integrity.

Ashley Homestore DARTMOUTH NOVA SCOTIA. Over a 10 year period I have purchased 3 mattress sets and 3 couches. That's A LOT of money. My most recent couch was delivered the beginning of December. I live alone. I do not use my couch often and I also take very good care of anything I own so it should not look like it does within a month or so of owning. I’ve contacted the store with a response being that, “Hi Sarah, I do apologize for the delay. I’ve been talking to the General Manager and service about this, and they said this is not a quality issue and the pilling is normal. The easiest way to quickly take care of this is with a fabric shaver, and it will look like new afterwards. I’ve attached a link to an article on upholstery fabric pilling that has some suggestions. **I had to remove the link sent to me as links are not allowed in reviews**. I’m sorry this probably isn’t the answer you were looking for. If I can be of any other help, please reach out.”

Do Not buy anything from Ashley Furniture, especially Ashley Furniture in El Cajon! Horrible. We purchased a new mattress, was told it came with a "free" adjustable frame. In addition, we also purchased a new bedroom set for our daughter. In the showroom we triple confirmed with the sale associate and the manager regarding the style of the headboard for the new bedroom set, when it was delivered it was the wrong headboard. It took several weeks to get that fixed. But the best part is that the "free" adjustable frame, was not available for many many weeks... so they upgraded us, we were told it was a great deal about $1,800.00 adjustable frame for $300.00.... Of course it's too good to be true. Because the adjustable frame that they sold us does NOT go with the Tempurpedic mattress.

There once was a couple who decided it was time to replace their mattress. They went to Ashley where a nice lady helped them pick out a nice king bed frame and mattress and adjustable bed frame with the optional mattress protector for a kingly sum. The nice lady assured the couple that all was in stock and so delivery in the agreed upon Saturday was assured. The couple were happy and said thank you and goodbye to the nice lady. They were excited for their new bed.

We have been dealing with Ashley Furniture since March of this year trying to get our furniture right. First it took them over 2 months to get the furniture to us which I can understand because all business are problems obtaining merchandise. But when we finally did get our furniture at the beginning of July, one piece was broken and almost every other piece has black scuff marks on them. They were off-white pieces. We filed reports immediately and were assured someone would take care of it. A delivery was scheduled around the middle of June to replace the broken piece. Still no word on the scuffed pieces at that time. On the delivery day we waited all day. At 9 PM that night we get a call telling us it was too late and our delivery would have to be rescheduled.

Ashley Furniture started out in Wisconsin close to where I grew up...I've bought a fair amount of their furniture over the years because of my confidence in them....My last purchase REALLY changes that. On February 7, 2022, I ordered a reclining sofa, paid extra for the "protection package". A few weeks later, I finally got the email giving me a delivery date...May 11, 2022. I wasn't excited with that, but was willing to wait for my brand new Ashley product. I needed a sofa, in cream color, with recliners. Not many on the market in that color. On May 9th, received an email that delivery delayed, no date. Finally was told it would deliver June 11th. I was going out of town for business, but waited for the delivery. Unpacked it on June 19th.

Our bed arrived without hardware. Instead of Ashley rectifying the mistake, they had the contractor take the bed back to the warehouse. Now we have no bed and husband had back surgery. They say the will “contact” us in 48 hours?? In the meantime, he has to sleep on the floor (we gave away our old furniture in anticipation of the new bedroom set). Why not leave the bed and send someone with screws. Or, tell us what screws we need and we could get them at Home Depot and put together ourselves. I don’t think a few bucks of hardware is worth getting sued for damages.

Had to wait 8 months for furniture which we understood because of Covid but when it came the zippers underneath were split. When they came out to fix it the repair man did terrible job so he came out again then left with staples sticking out then third time a professional from North Carolina came out and fixed it again. Now only had it a year and a half and the cushion zipper is split again and we ourselves had to fix fabric underneath because it was tearing!!! Never again Ashley Furniture!!’ Terrible made furniture! No one jumps on furniture. We sit on it!!!

I purchased living room furniture from what I thought was an honorable, reputable furniture store and have been sorely disappointed. I have yet to use the bed part of the sofa. This is in a home with a 100 pound elderly person who rarely even sits on it. The arm on one side is defective, broken, (however you want to call it). A support board is loose, broken, not doing what it should, but because I can't directly see that it is broken, I have been told by customer service and the extra protection plan tech that it is not broken and therefore will NOT fix it.

I purchased a couch on 3/12/2022 originally that was $1000. When it came in, it had turned out the couch was 2 pieces and the money we spent was basically a sharp angled chaise with no armrests. It was delivered within 2 weeks of purchase, and I called to find out why I did not receive the entire couch the day of. I was able to get a discount on the second piece, which was delivered close to 3 weeks later. The entire time, we had almost nothing to sit on besides the tiny chaise. When the second piece was finally delivered and set up, I was very satisfied. However, the second piece broke within a month of purchase. I had to call 5 times to get it replaced, every single time I was told I would "hear back soon".

Unbelievable! I purchased a dining room table in December 2021 and they still have not delivered it. They have rescheduled the delivery day 6 times! The customer service representatives are so rude! The first time I called Ashley in March and asked about the delivery date (originally scheduled to be delivered in February) and the reps said "That's your problem?" I've been disconnected by CSR every time I tried calling them, over the 8 months of waiting!!! I've paid over 3k, waited that long, and got nothing but attitude from them! They named themselves as A #1 furniture store, but I would never buy anything from them again.

Updated on 08/26/2022: I wrote a review and immediately received a call from the store offering me a replacement only if I removed my review but would not schedule the delivery until the review was down. I removed the review thinking they finally wanted to solve the problem. But....they only delivered part of the sectional (the part with the broken frame) and left me with the other half of the couch. There is a 2 inch difference in cushion height and the two pieces do not fit together right not to mention the color difference. I called them back and spoke to the same person and after she talked to her Manager they said there is nothing they can do for me. I can either keep it as is or they can deliver the broken piece back to me. When I asked to speak to the field leader in charge she said "it will just come back to me anyway". Their furniture is literally stapled together and they really don't care about quality or customer service.

We purchase a bedroom set and a mattress with its foundation. They sent the wrong foundation. Now they say will not exchange it for the proper one. This after several calls and a two visits to the store. I have never been treated so poorly in my life.

I bought an Ashley Darcy line love seat in Cobble stone. Got it today 8/5/2022, The guys didn't want to even bring it in the house for me, but they did. I started to unwrap it and discovered it is ripped and torn, the backs broken and it's the wrong color. Close but it's steel and my couch is cobblestone. Called within 30 minutes of them delivering and was told they were already out of my area. So now I am stuck with a piece of junk that no one will come and get until at least at a minimum of Monday. I understand that sometimes in shipping from one warehouse to another that things can be damaged, it's the lack of support when it is. It would not have killed the drivers to come back and get this piece of junk.

Do not buy online. If you get something that you don't like or find an issue after 7 days from delivery, you can forget about any customer service help regarding exchange or return. Multiple levels of customer representative that you have to deal with before reaching the right person who is able to answer your question, but still there is no accountability and no direct person who has the authority to make a decision that you can talk to. They are rude, they lie and do not communicate back (email or call). Online business is different from in-store business. There is no guarantee what you see instore is same you will get if you chose to order online.

I ordered a 2500.00 Dining room set. A chair came broken. I reached out to customer service, no help, they made get photos and so on. Then told me, "Oh I can't help you, you are in the wrong service area." Even though they had my address and we spoke about it. Then gave me a number to call, but informed me that if the chair can be fixed it would just be fixed. The leg is broken. I have no words to explain the disappointment for the about money I spent and the customer service I received.

I purchased a sectional and from the beginning everything went wrong. The legs was crack, the back was not done and they blame that everything has to be because of Covid. You can see my picture and see it for yourself. I’m still fighting with them to take this sectional away. Material very cheap and no good quality made. Someone in customer service told me to go and get a life. Very rude person.

Poor quality for a very expensive product. For the 3rd time I purchase living room set with separate recliner and the leather which I think was vinyl started to fall apart within little over year. I very much was specific on what type of leather I wanted to purchase but like they lied before I had same results as before. I wish I could post some pictures so you can see. Very frustrating. But it will be last time I ever put foot on Ashley store to look for anything.

We purchased a sofa in Jan 2020, 3 months later the frame broke in 2 spots. Due to COVID it took them months to come to "repair" it. They also tried to force me to use the warranty that was pushed on us to buy! (We were told it would cover EVERYTHING, We felt pressured and we were assured it would replace or refund any of the sofa if we were not happy with any thing in the 5 years.) I then had to argue with Ashley's and said it is within the first year so I will not go thru the ins policy. They argued and I finally got them to send someone! It was prob 4-5 months AFTER we called about the frame. So right off the bat we had a sofa we couldn't use for at least 6 months!

Furnished my entire Nevada house w/ Ashley Furniture a few years ago, including a cloth sectional. I fell in love with the sectional but I have always had leather so I was extremely hesitant to purchase cloth. The salesperson convinced me I should go with what I love and assured me their warranty company, ProtectAll, would repair or replace the sectional if anything happened.

Buyers beware when purchasing pillows at Ashley. I purchased 2 pillows last Wed (July 15/22) and these pillows are terrible. The pillows create a lot of neck pain and very uncomfortable. Pillows were $89.99 each. These pillows, once purchase cannot be exchange or refunded at store. I purchased 2 of these pillows last week and unfortunately for me, I am stuck with them because the store CANNOT ABSORB THE LOSS OF THIS PURCHASE. As a loyal customer in the past, I will NEVER support their business going forward. Their reasons why they cannot exchange pillows is pathetic, every store has experience Covid and still have a return policy no matter what the item is. Shame on this store and their policy guidelines to pillow exchanges, losing a customer over such a small amount of money ...Is it worth it...Will this make them richer??

If you want poor customer service and a hassle to get a refund, this is your place to shop. We purchased a love seat from the Melbourne, Florida store in January, 2022. It was delivered as expected but after a few days we realized it was defective (not as firm as the one on display in the store). We called Customer Care which resulted in being number 78 in the on-hold queue. You have the option of having them call you back which they did an hour or so later but we were told that the product could not be returned because it was more than X days from delivery. We called again and this time was number 400+ in the on-hold queue. They returned our call and scheduled an inspection.

On May 21, 2022, we purchased bedroom furniture for our master bedroom. When the furniture was delivered on July 7th, the headboard and siderails were returned items and not in an original box. Since the headboard did not have any damage we were okay with accepting the furniture. We were not contacted before delivery to let us know the item was a return and given the option to either accept it or not. The delivery service could not finish bringing the furniture into the house and assemble it because one of the men threw his back out while bringing in the first piece. I was asked if it was okay to put the furniture in our garage, that way they did not have to send another delivery truck and could just send a couple guys with the necessary tools.

Delivery of furniture took two months and delivery is again scheduled for today... I sure hope it shows up. We kept being told that delivery would be in about two weeks and then it got extended again and again for additional two week delivery periods. As if that wasn't bad enough, they didn't bother to keep us updated on the delivery status and they kept telling us that they couldn't find the order in their computer system. We still have more furniture that we need to buy, but we certainly won't buy it at Ashley's. After the fact I read the reviews on this store and wish I had read them before we bought. There were many poor reviews including their delayed delivery.

Went in on a Saturday and knew exactly which mattress I wanted. Took the Sales rep 30 min to verify that it was in stock at the warehouse, so I went ahead and ordered it. Got charged $69 for shipping even though on the website they advertise free shipping, but that's kind of besides the point here. Anyways, paid for the mattress and shipping and have a confirmed delivery date the upcoming Wednesday. I arranged to take off from work so I could be home and receive the Mattress. That very next Monday I get a phone call that the Mattress is not in stock and it would take an extra two weeks to get! Asked for a refund over the phone and the guy actually tried selling me a different mattress, more money and a different comfort level that I desired.

I purchased recliner sofa in 3550 including all price and now in just 12 hrs after delivery price on Amazon 2850. Same product, same design, Talked with customer care and they told they are not matching price as delivered, Disgusting experience with this Store, Tomorrow have to go to see store manager at Ashley Woodbridge NJ, let see what they are doing,

I had a bad experience with this company a few years back and decided to give them a second chance. My nightstand was delivered damaged and I’ve reached out for two weeks now to either exchange or refund the item. The representative all say the same thing someone will contact me and leave me on hold when I ask to speak to a manager until the call eventually disconnect. If or whenever this issue is resolved I will be cutting up my charge card and will never shop with this company again!!!

Very slow delivery. We have ordered several items costing us around $10,000 since 5/14. Today is 7/8, but we received only three items. We are still missing 6-7 items. We went to speak with store manager twice. The only thing he did was blaming to the factory. Now we want to cancel on the items we have not received. The manager told us to pay 10% cancellation fees. That is really **. He is not responsible at all. I wouldn’t recommend this location. Bad service after sale. Very slow delivery and very disappointed!!

Ashley Furniture advised me that if I purchased a product, they would contact me before delivery to schedule a date and time. This was critical because I was not scheduled to move into address for another month. Then, I received an email saying the item I bought was being delivered that very same day. I tried to stop the delivery because I won't be living there for another month. I was just notified that the item was delivered at some delivery lockers in my new complex. It will sit there for over a month and will likely be vandalized or stolen. I begged Ashley Furniture reps for hours to help me. They couldn't stop the delivery. They assured me I would be contacted to schedule delivery. They did nothing. I will never buy anything from this horribly managed company again. I'm sick to my stomach realizing that I probably lost over $200 due to this company's lack of initiative to solve a problem they created.

Went to the Lynnwood store, everything was checked to be in stock then scheduled delivery. Day before expected delivery found that delivery was rescheduled for the following week because items were not in the warehouse. Spent 2 hours on the phone. Got confirmation delivery would happen 2 days later and items were in the warehouse. 2 days later found delivery was rescheduled for the following week. Requested full refund. Seems this company doesn't care once they get your money. Will not buy from this store or any Ashley product regardless of seller.

I bought bedroom set and dining room set. Bedroom set has never been used. Bed and dresser has cracks. Called to customer service. They said nothing will be done since it has been more than 6 months since delivery. Spoke to manager at store. Manager stated item has manufacturer's warranty and if manufacturer will do nothing, they cannot do anything.

I placed an order for a bed. 4 times the wrong one was shipped and I did not accept delivery. After the 4th time I cancelled the order because I was told we might not get the right mattered ever. I have yet to be refunded 970.00. I repeatedly asked the sales person and manager. I was sent a screenshot of someone’s computer showing the refund was approved but nothing was ever processed. I checked multiple times with my back and was told multiple times by the store it would “take time” for my bank to process. This was over a year ago.

I would give a minus 1 review if I could. I bought a Purple Mattress from Ashley Online less than 30 days ago, in this time my back is killing me and the side of the bed is broken down already. In 30 days this should not be happening. I reached out for a refund/return and I am told there is no refund once the product is opened and used. This is not a way to treat your customers and to have faulty products. I have been told multiple times they will not help me. So now I am stuck with a $1200 Mattress that is a POS. I am never gonna purchase from Ashley again and I am blowing up negative reviews everywhere. Their customer service is **!!!

I purchased a bed set. Finally I get the delivery 6 months later. I wasted the whole day waiting the delivery. And the guys dropped my stuff somewhere else. When I called CS the lady says the delivery is done.

We purchased a bedroom suite from Ashley Furniture the end of February. We were told at the time that it would be delivered in 3 weeks. We figured that would not happen and it would be a little longer. However, it has now been 4 months!!! I get monthly "thank you for your patience" texts which mean nothing. They offered to deliver what they have (I am guessing floor models of some of the pieces we ordered). I told them no because I figured they would deliver some pieces and then "oops, it has been discontinued!" email would follow. So, we are still waiting for the furniture. They said I could cancel but they would charge me a 10% cancellation fee for them not being able to deliver furniture. Buyer beware!! They will say anything to get your money and then you are left out to wait and wait and wait. I will never buy from ashley furniture again!! Bait and switch. They out and out lied!!!

We went to Ashley Furniture in Covington on Memorial Day to shop for furniture. We had relocated and our stuff is not here yet. We are living in an empty house. We explained that to our sales person who was standing next to a pylon that said "IN STOCK". She proceeded to sell us an "IN STOCK" sectional and a mattress that has the lifting mechanism for the base. We were told the mattress was "IN STOCK", but the base would have to be ordered. We were promised a delivery date of June 2nd.

I bought a set back in January. Delivered late May. Chairs came damaged. They refuse to exchange or refund it! Only a repair can be done! Why should I accept this? For that I would buy second hand furniture... they even refuse to pass my call to the manager. They said they got in contact with them and that the "manager" said it's their policy.

Aahley Furniture, carle place have cheated us. We paid in full for sofa bed, 2 accent tables, 2 cushions, 2 chairs, delivery stated for 18th june. When the delivery came, only sofa bed & bed were delivered. The bed panel was broken & others bent. It took hours to contact the store manager who told us they were not in stock & the sales person Mike didn't work for the company anymore. We had a housewarming party with guests & were left stranded. It has been 24hrs, no refund or solution so far. We will take legal action. How can you charge for goods if you don't have them in stock. The invoice also clearly mentions a full refund of goods are not delivered on the date. They never informed us of incomplete delivery. The manager keeps calling to say he is trying but it's clearly not working. We have no choice but to take legal action. We are cheated. The broken bed has to either be replaced or returned but Ashley are not answering.

The sales Lady was very good. The sofa on the shop floor was what I wanted. What happened after was extremely unacceptable. The sectional sofa and Ottoman was delivered. One section was wrong as it faced the opposite way. This was sent back and a new one delivered a few weeks later. The new sectional sofa does not fit flush and a technician came out to fix it with no luck. Not a massive issue. My main issue was the Ottoman which overhung on each side of it by about an inch. I said to the delivery driver that I didn’t want to accept it as it looks terrible and didn’t fit. He said, "Don’t worry, list all your issues within 48 hours and they will be sorted." They sent a new a technician to fix the issue. He came with a new covering and fitted it. As the issue was the unit itself being too big there was no change in the massive overhang.

I purchased a North Shore poster bed and after going to pick it up and getting it home and unboxing the bed was damaged and parts were missing and it’s been a nightmare ever since. Over 2 weeks now and still no answer when I’m getting another bed and I have had two people in customer service hang up on me and the store manager not return my calls. I definitely thought Ashley Furniture was better than this. I am greatly disappointed!

I bought a set of bedroom furniture from Ashley on November of 2021, I received them on May of 2022, one item (chest) is damaged once they delivered. Sales person said the product is made in US, but we found the label showing it is made in Vietnam. There are strong chemical smell and I fell uncomfortable even I start to sleep in this room after two weeks of it arrival. I called the customer service and they said smell is not in their service. I do not know what to do with these furniture because I am not sure if they are safe to my health. I only tell my true experience, my deep lesson is once you buy something, please review the comments in the website then make decision, otherwise you will buy a trouble. No opportunity to return at all.

They will tell you whatever they think you need to hear to make a sale. We recently bought a table that the salesperson absolutely guaranteed would be delivered on a certain date a few weeks hence. We insisted on a guarantee because of previous purchases that were delivered much later than promised. Anyway, the date came and went with no word. After several lengthy calls in which we were given various dates, we were finally told that the item was no longer available. I don't believe we ever would have been told that had we not called. Also, earlier furniture we bought--electrically adjustable couches--stopped working twice within weeks. Now it's stopped a third time and we've been told to expect a call from a service technician that I suspect will never come. And, of course, there's no way to track our service request. I will never shop at Ashley's again. If I could give it a negative score, I would.

We bought a Bed from Ashley. We found Head Board was damaged inside the package. The headboard and footboard were different models WITH MISSING PARTS. Upon contacting Ashley, we were told No Exchange or Return because of their terms and Conditions.

This place ran my credit with 6 different credit companies, came back and said that I was approved for $5,000. She said we would only have to put down like $50. My husband put down $255 and then came back and said we had to pay for the night stand - $500. The sales lady did not even come back to work the next day because she knew that she was wrong. The manager called and we went in and cancelled the order altogether and she said we would be refunded within 2-3 business days. This was 3 MONTHS AGO - We are going up there and not leaving with our money. This is the WORST service and company I have EVER done business with. The girl screwed my credit, I have people from these credit companies telling me we owe them money.

This is THE WORST customer service experience I’ve ever had. They DO NOT care about their customers. They DO NOT care about the quality of their furniture. I bought a new house. Went in the week before closing to get furniture ordered (September 2021). Ordered a beautiful, leather living room set. Sofa, loveseat, and recliner. Apparently it’s being discontinued, so we got a great deal! Upon delivery, the backs of all 3 pieces were scraped and torn. Holes in the leather. Looks like they scraped it against the wall of the delivery truck. The delivery guys shrugged their shoulders and told us they had to drop it off and we had to call the store. Well you can’t call the store. You have to call the “corporate office.” I call, they magically have another set and agree to swap it.

Checked back at the beginning of April and was told that it could possibly be another 2-4 weeks. Asked to have the order cancelled and they said that I would have to pay a 10% restocking fee!! A restocking fee for a product that was not even in stock! I declined and kept the order. It is now June and I just found out that my server will require another 6 - 8 weeks to arrive. This company has the absolute worst customer service that I have ever encountered. Who else has to wait for 8 months to get a dining room server? No one, that's who. Will never buy from Ashley Furniture again!

I will say one manager is being very helpful when she found out what was going on and is trying to help us. We purchased a sectional couch in the store. After waiting 16 or so weeks, lots of misinformation and conflicting information on delivery dates and the website told us we could have it in two days If we ordered the same couch??? The salesman ordered the couch backwards with the Chaise on the wrong side. The manager helping us at the store is the only reason we haven’t cancel the entire order because we really like this couch and we want it but this is absolutely unacceptable. Salespeople should know what they’re doing that’s why we went to the store otherwise we could’ve just ordered it online for a better price. To sum up our experience-we ordered a 5 piece sectional and ottoman in store on Jan 1. We asked for the sectional layout exactly as was displayed in the store and were very clear about what we wanted.

Shorted a set of sheets from my delivery. Delivery people said to go to store. When I got there, they wouldn’t give me set (they had 4 sets), and said had to come from warehouse. I didn’t want to stay home for the 5 hour delivery window, so asked it to be delivered to store and I’d pickup. I asked why couldn’t I just take one of their sets and they could replace. Manager said they’d call police on me if I tried. REALLY?! Next day feeling sick, so didn’t go. Got quite nasty phone call saying only 72 hours policy for holds. Terrible customer service.

This review is about our entire experience beginning Dec 6, 2021 to now. We ordered a Ralene Dining Server with $100 expert assembly through Handy on Dec 6, 2021 (online order) and we understood that the piece was on back order for 3-5 months. We then received multiple emails rescheduling the assembly from Handy, once on Dec 21, 2021, then Dec 29, then Apr 6, 2022, then again Apr 8.

Sales, Dec 2019, and delivery, Jan 2020, was great. Problem with seat support developed over time, 2021-2022, to the point we needed to replace/repair. Plan indicated we could get a replacement/repair. Support told us a provision in a separate document ("Home Delivery & Customer Pickup) invalidated coverage (problem more that 30 days old). Nowhere in their protection plan is this 30-day window referenced or mentioned. So, if a problem arises and is not reported within 30 days the hundreds of dollars you paid for the plan is useless. Hope no one else falls into what I would consider a shady practice by Ashley Furniture.

I am beyond frustrated, I purchased a sectional. Got it 2 months later after being given wrong info on delivery dates a couple of times. When I received it, it made an awful sound when we sit on one side of the couch, after two repair techs tried to fix it they offered me to replace the part or choose a 30 day replacement offer to go to the store and replace it for another piece. Since the furniture pieces have considerably gone up in price and we needed a couple days to go to the store and get measurements and the feel for the new potential couch. I was told, "NO. You have to make a decision now or replace the piece." I can't possibly make that decision without seeing my options in store. I am as is so disappointed with this sectional we got.

Was told that furniture would take 2-4 months to get ordered on 12/16/21. It's now 6/2/22 and still no furniture. Was told it due to lack of help in warehouse/ distribution centers/ supply chain issues. This is absolutely ridiculous and will not be ordering furniture from any Ashley Furniture place again.

Back in February we bought all new living room and dining room as well as a few separate pieces for a bedroom. We were told as that we could expect the furniture to be delivered by first weekend in March. That was a lie. We received a phone call around the end of Feb that the sectional would not be available until May so all the furniture couldn’t be delivered until then. We weren’t happy with this, but they said only one delivery could be made and it had to have all the furniture included. So, we really had no choice but to agree.

In January of 2022 we purchased a king size Foster & Sterns mattress and a new headboard and footboard from the Columbia MO location. Upon purchase we were promised by the salesperson and store manager that our 20 year old mattress would be taken and disposed of no matter the condition. The new mattress arrived in a reasonable amount of time. However, upon delivery the deliver person refused to take the old mattress. The new headboard and footboard took 5 months to arrive. Once it arrived it arrived severely damaged on both sides of the sideboards. When we reported the damage we were told it would be a minimum of 3 months to replace. We then asked for a full refund and were told no refunds are given even though this was never expressed to us at the time of purchase and no written documentation was given stating such. We will not purchase from Ashley again.

ISA helped us today at Ashley’s and he was so helpful, kind, and patient!!! He was very honest and helped me find furniture perfect for us and within my budget. The salespeople at Ashley’s were so kind and helpful as well! Great experience!

My wife and I purchased a couch, loveseat, recliner, dining table, six dining chairs, dresser, headboard, footboard and bedframe on Jan 5th 2022. At the time of purchase we were told it would be twelve weeks or sooner to receive our items. After a few weeks we received our mattress and adjustable platform. At twenty four weeks we started to inquire about the rest of our order. We were told it would be mid August before we would receive the rest of the order which would be about thirty weeks if they keep their word on that but I doubt it.

Updated on 7/2/2022: Ordered in mid December, now in July, still waiting for the left arm of furniture. Last part was supposed to be delivered today which I took a day off, driver called and said this one is broken too. Does Ashley's CEO read these reports, Nobody seems to care. This is Ashley's 4th delivery. They can't seem to make it right.

Bought furniture from Ashley, went in store after delivery to find out a NEW sales crew was there. They had NO interest in helping with my problem just of NO interest. NEVER looked up from their laptops.

The I ordered through their app. They said my couch was in stock on the web, so I chatted in to make sure that the item was in stock because I needed it by a specific date. I was told it was in stock, that it would be shipped to the delivery service in two weeks. Two weeks later, I checked, still no shipped item. I chatted into customer service because the app could not find my order. The agent was able to find it. They said I needed to call the Wyoming store to get a status. So I called them. They said they were out of stock, the website is notorious for being wrong and the customer service agents on the app seemed to have no idea what was going on. She also told me that each store is "third party" to Ashley itself. That being said, I dropped it and gave it another week.

We purchased a sleeper sofa from the Ashley Home store. Within 8 months the frame Broke and the sleeper was laying on the floor. They sent out a technician who screwed together the frame. He told us it would not hold and we needed to contact Ashley to get a replacement couch. We contacted Ashley. They had no record of the couch needing to be replaced and that it was fixed. Within a couple days it broke again in the same place, I sent pictures. I called multiple times. They kept putting in new work orders, a technician came. He was suppose to fix the frame but apparently on his end he was just putting the covers on the cushions. They supposedly ordered a new sleeper mechanism, it was never delivered and no one came. They never sent out a new technician, it was pushed off until after my one year warranty was up and they refused to do anything about it and told me to Contact my extended warranty that does not cover frame damage.

Absolutely the worst customer service ever. We bought a couch and loveseat March 5. We were told it was in stock and we could have it delivered March 8. March 8 comes around and the delivery driver shows up with just the couch. Says the sales person should have called and explained to us that it was on back order. No call from anyone so I called several times throughout the day and finally got ahold of our salesperson Sarah. She went on to say it should be in stock in the next week or so and they will get it delivered. No calls no updates so I would call and leave messages for Sarah with no return call. Finally got a call and it’s in stock will be delivered May 10. They said they could make us the first or last stop of the day and call us 30 minutes before arriving that way someone could be there. Well nope.

Purchased the chair in store. Delivered by Ashley not covered, not packaged, just open. The chair has a mildew smell. I have sprayed with perfume and Lysol but nothing helps. Ashley sent someone who says he too could smell the mildew but the end result... "We will Check the location to see if there are other complaints of a smell." Why do I care? Never again will I even walk into an Ashley furniture store. Lesson learned because someone said don't buy from Ashley. The furniture is horrible. Suppose I should have listened.

Do not order from this company!! There are hidden fees they overcharge you for that they can't account for. Customer service is no help at all!!! Furniture is cheap and big lots has the same exact furniture way cheaper! I will never ever purchase from them ever again it was such a hassle! Go to Raymour. They offer great furniture and finance!!! They also accept progressive leasing! Stay away from this terrible company!!! Save yourself the stress!

Fiasco. The Greenville, SC, Ashley delivered us a sectional that was the wrong color. We notified the salesperson who said he must have hit the wrong button. He said to contact customer service and they would take care of it. The person we talked to said it shouldn’t be a problem and that they would get back with us within 72 hours. After five days they got back with us and said our request had been denied because we had signed for it. We told him what the salesperson had told us about hitting the wrong button and that we even had taken a video of the correct color. It didn’t make any difference.

On November 22 2021 purchased sofa sleeper queen at Lakeland Fl store. Told sofa not available until early March 2022. Sofa arrived in my home 4/12/22. On the evening of 4/30/22, I sat down on my couch & frame broke on right front. I went to Lakeland store where purchased on morning of 5/1/22. I showed pictures & asked that sofa be picked up & account credited. I was told that Ashley policy, send technician to assess damage. Policy if repairable then do so. If unable to repair replace with brand new sofa. My husband & I are returning to our home in Illinois 5/14/2022. Sofa was purchased for family vacation home. We cannot change departure date due to medical testing & doctor's appointment on 5/16 and 5/17/2022. No one will be at Florida home address to receive repaired or new sofa. I want to return defective sofa & account be resolved with Synchrony. Tentatively a service technician is to come look at sofa sometime 5/5/22.

If I could give them 0 stars I would. On Sept 5, 2021 I purchased $5000+ of furniture from Ashley Homestore in Portland, Oregon. I was told at the time that I would have to wait a couple of weeks to receive a couch and love seat set from the manufacturers. After the date of delivery changed 4 times extending into the new year I decided to cancel the order altogether. At that time (sometime in December 2021) I was told that I was only going to receive a portion of the $1300 for the full amount due back on the loved seat and couch with no explanation as to why, even though this is a clear breach of the agreement that I signed at the time of purchase. The return agreement is for a full refund of the purchase price.

This store is the worst in customer service. I was there on February to buy a dining set, all my other furniture I bought it at Rooms to Go but the salesperson in RTG mentioned that the dining table set wouldn’t be delivered for five weeks so I decided to cancel and go to the Ashley HomeStore at 4607 Millenia Plaza Way, Orlando, FL. The salesperson ** lied to me. I explained to her what happened at RTG and she said that won’t happened to me at Ashely because they manufacture in the US so the furniture is always available. I called on March and ** mentioned to me that the furniture will be deliver on March 29, so I requested the day off from work and the furniture never arrived, no phone call, no text message, nothing.

I have been waiting for 4 months to get my order. I have called multiple times and placed on hold for hours. Reaching out my sales representative is a joke (Argenis). Worst experience so far, really bad customer service.!!

I purchased the under TV cabinet and set of dining room table and chairs in November 2021. I purchased it online and the delivery date was given to me for February 14, Valentine's Day. I received chairs, but not the table or cabinet. Before the date came I received another date for the delivery in beginning of March, then middle of March, then it came to April, that April 16, Saturday before Easter. Finally I found out that the table is in the warehouse and I went there and picked it up myself. Cabinet was supposed to come on April 9. This never happened. I received an email with new delivery date May 11. Then another email with another date, July. I am tired of this. This is unbelievable, how this company lies about delivery date. I will never purchase anything from them. They unreliable, constantly lying and when I call, they constantly prolong the delivery date. Never buy from them.

After we got our couch delivered, we realized the recliner on the end wouldn't recline. Still waiting for a solution after 2 months. Nobody ever made a ticket in the system to get it repaired even after talking to multiple people. Ottoman was scheduled 4 times for delivery before finally being located. One of the times we got an email saying "sorry we missed you" from the delivery truck as if we weren't home. Then we were told our ottoman was lost and had to be reordered. We had waited 9 months already. Was a circus. Not impressed. Stopped into Ashley in Madison today to talk with the sales person to see what was going on. Was told they would be in at noon. Stopped back in the afternoon and was told they wasn't back into the store till Friday. Ashley's customer service was absolutely horrible. Never going back there.

I bought from the Ashley store in November 2021. Both a set of reclining sofas and a dining table. Due to shortage the dining table was not going yo be delivered until February and we agreed. The couches were delivered like a week later and were the wrong color. We decided to keep them and exchange one of them from a sectional to a couch, but it was delivered the head control did not worked. I called customer service and placed a service order. They told they were going to call me and come out within 2 weeks. It has been MONTHS!!! and still nothing, every time I called I get the runaround and say someone will call, but no one ever does.

My spouse has stayed home twice now to wait for a delivery that was canceled without ever notifying us. Customer service is awful. They only go off of a script and while they tell you one thing there is no follow through with what they promise.

On March 11, 2022 I went online to purchase a chaise sectional with a 4-6 week delivery time frame. I was contacted on March 24th and was given a March 30th delivery date. I was contacted on 3/28 stating that only half of the sectional will be delivered at the remaining half would be delivered sometime around April 30th. I contacted the store to inform them that I wanted the entire order delivered on 4/30th, I was informed that if I didn't accept the 1st half it would be put back in stock and sold to someone else.

I ordered a sectional and ottoman on 4/11/22 that had an estimated delivery date of 4/14 to 4/16. Once the order (almost $3000) was placed, I received an email saying the estimated delivery would be at the end of May. I called immediately to cancel the items. I was told the sectional was cancelled but the ottoman was at a separate warehouse and was in processing, so the customer service rep wouldn’t be able to cancel just yet. They said to call in over the next few days to see if processing was done and then they could cancel before it was ready for shipping.

I ordered a couch online (order # **) on 2/25/2022. I received a phone call from someone at Customer Care at Ashley on 3/8/22 to let me know that my delivery was scheduled for 3/26/2022. She said I would get a call the night before on 3/25 to let me know a more specific delivery window for that date. I also received an email confirming this scheduled delivery, and also stating that I would get a reminder email a few days prior to delivery. The week of my supposed delivery, I never got a call or email. So, on 3/25 I realized I could check my order status online through the confirmation email I received. When I clicked the link it took me to City Furniture, the place fulfilling this order, and on that site my order was listed as canceled.

If I could give negative stars I would. After waiting 3 months and four delivery dates and MANY MANY MANY hours on hold we finally got our order. We called multiple times with different dates and different reasons for the delay. When we picked out our furniture it was 3 to 4 weeks. Then it was another month, then it was another month. Trying to call and find out an ETA was a joke, looking up our order was another joke. We were told our order was going to be delivered on Saturday April 8th. Just to confirm that everything was still going as planned we called to confirm, and wouldn’t you know they changed the date again. Not only did I take time off wok, we got rid of our old furniture, so yeah this was a major problem.

My wife and I purchased new furniture as a Christmas gift for each other in November last year through Ashley online. They said it would take three months, It has been five months. We received an ottoman that cost $215 Within the first month. Ashley Put a hold on my credit card for $2400 and Then withdrew The hold once or twice each month while we waited. After three months My wife to find out when they will ship our furniture. She was told our order is being processed. The manufacturer is behind.

I brought a dining room table from Ashley just 15 months ago and I purchased the warranty. Around Thanksgiving I placed a claims because the table got stained. When I received the credit for the new table. I went to Ashley to order my new table just to find out it was discontinued 1 month after the purchase. To make it worse they don't make that color table no more. They're now trying to sell me a darker table which doesn't even match the chair. Also to pay extra money out of my pocket. Also they're saying that I'm going to lose the credit in a week and won't give me an extension. Knowing I live in Pennsylvania now it's a 3hr drive back to NYC. I'm a nurse and my schedule was hectic because of Covid. Their customer service was horrible over the phone and the warranty is a scam because they discontinued their furniture style after 1 yr and they just want you to buy a whole new set or a different color table which don't even match the chair.

This is my first big furniture purchase. I went to the store, but wasn’t ready to buy, so I later e the purchase online. Deryl, the online sales associate was very patient and answered all of my questions and presented all the financing options to me. The next day, google posted a lower price. I presented it to Deryl and he was very good about matching price and with the money I saved, I purchased the protection plan. Now I’m just waiting on the delivery. He was very good about following up and put me at ease with this big purchase. Thanks Deryl!

I purchased a wide seat recliner on June 20, 2021. It was delivered on July 30, 2021 with a gash in the arm. First of all, it was not covered in anything when it was placed on the truck or carried into my house. I have had lots of furniture delivered in the past. This is the first time I’ve worked with a company that did not cover the furniture before loading it onto the truck and uncover it only when it was in the house. I reported the gash that day and I have been trying to get it replaced ever since. It was first scheduled for redelivery on September 23. The driver came to my door and told me he wasn’t even taking it off of the truck because he realized it was also damaged. Again, also completely uncovered when loaded onto the truck. No protection!

My name is Roslyn **. I’m a Senior Citizen over 70+. My daughter, Felicia and I, ordered on May 3, 2019. Our Order Number is **. You delivered about Sept 2019. We purchased a lot of Bedroom Furniture and all the Extended Warranties. I’m going to keep this short and simple, since all parties are fully aware of the issues that have led us to seek advice of our State and Federal Government and filing Consumer/Antitrust Complaints against Ashley Homestore and Risk Assurance Partners.

Purchased almost $3000 worth of living room furniture back in December 2021. They provided an illegal contract that had our delivery date listed for 27 years away. Yes, you read that right. 27 years away. We called to cancel our order and to get a refund. They emailed us on March 1, 2022 stating they had canceled our order and to expect our refund in 10 days. It is now April and we have yet to receive it. They even tried to still deliver the furniture to us after already canceling and stating they would refund us. You have to confirm an appointment time/date with them to even have something delivered and we never did that. Also, they lie about what their warranty covers and give people broken & b rated goods. They will do anything they can to not refund you!!! Do NOT buy furniture from here!

It's just CHEAP - TERRIBLE material. To get in contact with ASHLEY FURNITURE it took us forever and they got here to see the couch instead of just changing for better / more expensive couch. They say no (even though we pay for insurance just in case.) They even got him the wrong color, instead of grey color he got green color. :( Horrible.

We bought this set $4800 living room set just over 1 1/2 years ago and it is coming apart at the seams. Customer service won't help as the year warranty has expired. The couch was replaced because the back broke and the wood punched through the material. Now, the love seat seams are coming apart. I told friends and my son and his wife just bought from Home Furniture and before had purchased from Ashley, as had we. I will tell all my friends and family. Word of mouth will hurt as my son just sent $5000 at Home which could have been Ashley.

I purchased 2 small matching tables. They were expensive, about $440 for the 2 of them, of marginal quality but fit my needs nicely. The first one shipped about a week later and was told the second one may take around a month. A little over a month later (2 days ago from this post) I called asking for the status. Apparently, only the sales rep, Michael, can talk to me, and, of course, never called me back. Called again this morning and spoke with Valerie, and Michael is busy. Asked to speak with a manager, the manager was out but I could talk to the assistant manager, John. But he was busy. Told them I could wait. I was put on hold and then hanged up on.

If I can help just one person or family "DO NOT PURCHASE FURNITURE FROM ASHLEY". I ordered over 12K in furniture, 90% needed repair or return. Guest Care is a joke. They just keep on saying sorry but nothing ever changes. If you want to return an item you are charged 25%. Please stay away from Ashley. Over priced extremely poor quality furnishings.

If I could give a -100 stars I would. The worse experience I have ever encountered. We purchased a round dining room table and chairs in Oct.8th 2021. The first delivery date of 11/5 was canceled without any notification. On 11/6 went to the Grapevine Store store "manager" was at lunch and not available. 2nd delivery date scheduled for 11/12/21. There were damages to chairs, table was unstable, delivery person took pictures of damages and sent them to 'someone". We were advised to keep furniture because it was fixable. We were then advised that we would get a phone call that same day or the next, we never did. We then called GRT (Guest Response Team) which is in Mexico.

Do not under ANY circumstances deal with Ashley Furniture if the item is not in stock. I purchased a sideboard that was not in stock April 2021, they said it would be delivered within 4-6 weeks. Eight weeks later "I" had to contact them regarding the status of my shipment. They stated it will be delivered the next month and apologized for the delay. They said this every month. I had to contact them every month concerning delivery of my furniture. I took days off work based on the day they said it would be delivered. They wouldn't contact me to inform me prior to, to inform me the delivery is not coming.

I purchased a $3500 sectional at Ashley by a salesman that appeared to be on drugs with B O that was TERRIBLE. That was my first warning to leave the store. After purchasing the sectional I contacted customer service for an ETA for delivery. I encountered more issues and it kept getting worse and worse and worse after simply calling about an ETA. I experienced bad customer service by various reps. I called and they would act like they didn’t hear me and hang up. It was horrible. I was told by one rep Ashley doesn’t care about their customers and will not do anything to correct any issues that I may have and they don’t want to hear people complaining.

I am seeking your help to protect my consumer and legal rights. Dufresne Spencer Group (DSG) dba Ashley Homestore, 4851 Citylake Blvd East, Fort Worth, TX 76132, who feels they are above the law and they can do whatever they feel. My name is Rachel **. On January 26, 2021, I ordered a 3 piece Matching Leather Living Room Set, which included a Power Reclining Sofa, Loveseat and Recliner. In addition, my purchase included a 5 year GBS Extended Warranty and White Glove Delivery. October 7, 2021, I noticed all 3 pieces of furniture were discolored. I was told this was real “Genuine” Leather. What I noticed upon closer inspection is that they sold me Fake Leather as Real Leather. In fact, it turns out the fake leather was just painted by DSG/AHS (Ashley Furniture).

The worst store ever! Horrible customer service. "Guest care" is a misnomer..Guest **... Poor Chinese products. They sent me defective furniture without legs....Not only did they not get it back, it's been weeks. My furniture is on the floor upside down gaining waiting for those imaginary legs and technician come to fix the defective product. DO NOT TOUCH THIS COMPANY WITH A TEN FOOT POLE. VALUE YOUR MONEY, TIME, NERVES AND YOURSELF.

I’ve purchased furniture with Ashley both in-store and online. I have no complaints about my in-store experiences, which have generally been straightforward and basic. Online orders however there’s some things to be aware of: We placed an order for an entertainment unit online, and quickly realized there was a problem after check out. I reached out immediately via online chat, and was told the customer service rep would enter a cancellation request and I’d get confirmation in 24 hours. 24 hours later, nothing arrived, and worried they’d ship, I called the customer service line.

I ordered 2 accent chairs and an accent table in my local store on 1/7/22. They set up delivery for the chairs on 1/12/22. They did advise that the table was on order until April. I decided to go ahead and get the table even though it meant waiting 3 months. On January 12th they delivered the WRONG chairs. I called customer service and the hold times were really long - it said I was 875 in queue. I decided to go back to the store. They were able to see what happened and place the order for the correct chairs. They advised it would be February. I agreed. They said we could keep the incorrect chairs until the new ones came. I got a delivery alert for 2/8/22. Turns out this wasn’t a delivery at all. It was Ashley Furniture picking up my chairs leaving my room empty.

In April 2020, I purchased furniture from the Ashley Furniture Store located at 9900 Fairfax Blvd. Fairfax, Virginia. The furniture was delivered in May 2020, and my brand new bed had defects within a few months of being delivered. This included the headboard, broken slats, the pull-out drawer as well as the mattress I purchased for $3,000.00. As soon as I noticed the defects, I took action and followed the protocol that Ashley Furniture has. There was a mattress inspection that took place and then a new mattress was ordered. The new mattress came and 30 days later the new mattress became defective just as the first one did. Once again, a mattress inspection took place.

I ordered a couch online expecting it may take a while to reach me due to back orders. Because it took much longer than estimated, I reached out to customer service multiple ways and ultimately was guaranteed it would arrive today and that I would be issued a discount due to my trouble reaching customer service. Today I called when my delivery did not arrive and was told none of my customer service interactions were recorded, they never could have delivered it today, and my partial refund was never processed. I had taken the day off for the delivery and moved out my old couch to prepare. Earliest estimate now is a month away. I canceled it. I don’t know who the 2 associates were who promised the refund and the delivery date 2 weeks ago, but they recorded nothing, and it honestly feels like a scam.

Ashley Furniture delivery is a problem. We were told the chair would be delivered on a specific date. I asked at point of sale if there was an in-stock issue or any foreseen delays as my mother is elderly and we need to coordinate someone to be with her during a delivery. I was told, no; it would be delivered on this date. I received e-mails to confirm the date. Then, 3 days prior - I received a call stating it would be late. They changed the date. I called to reschedule at a time when someone could be present and was told this happens all the time - the dates quoted are not necessarily accurate.

We were moving into a new home and needed a bunch of furniture, we ended up at Ashley Furniture. After months of waiting we received our order and everything was fine. We had our furniture sitting in the unoccupied home for 6 months before we moved in. 4 months after we moved in the edges of our dining table started peeling back. It was odd because it had only been sat at 3 times and we had thought it was actually wood, not a veneer on the entire tabletop.

I purchased a sectional set online but was then told it would not be delivered until 6/25. I then went to a Ashley store, they told me it is almost impossible to cancel but if I did they would give me a better deal, 1000 less!! So I have been trying to cancel my online order and no luck. I have called 37 times and waited on hold 7 hours. I talked to the rep and she said she can not cancel as the delivery driver has to. I reminded her that we are in March and furniture not coming till June. I also filled out the online form for cancellation- I got back an email saying they would give me 15 percent off if I did not cancel. They then said if I still wanted to cancel I would need to call them- they won’t cancel it online!

While there may be good Ashley locations out there, the one in Lake Havasu City is the worst experience I have ever encountered. From the beginning the salesperson placed the order wrong, to the delivery/assembly persons not knowing what they were doing, including dropping and breaking a piece of the newly delivered furniture that took 3 months to get. 2 months after that, I still cannot get the replacement furniture. I have been made many promises and have received nothing but a comedy of errors and "little miscommunications." This is now beyond ridiculous.