Ashley Furniture Reviews

I purchased dining table set. They delivered with damaged. Even though refused for delivery delivery person wontedly kept in our home and left. We immediately called customer care. They refused to return and sent service order. They didn't undone properly. Dining was very worst scratches, paint gone. Wood is coming up. Lot of issues. After one month repair person came to our home and informed it can't be repaired. Later they agreed for reselection. When we went to store they are very rude salesperson. Increased voice and then I also increased. Manager came to me. Asked to leave store which is very rude and not expected.

Consignment came 3 weeks later than expected and that too even damaged. Manufacturing defect. They sent technician to fix it 2 weeks later and did not bother ordering a part, which needed to be installed. Now I can not return the product as it is passed 48 hours window for returning and can't use as it is broken. Customer service agents create Harassments and insult the customer when they complaint. **

Just had a great great experience in the Ashley Furniture store at Maplewood MN location on this 4th of July day and all credit is due to my sales lady named Elizabeth. Great knowledge of her work, extreme amount of patience that we really needed, she remembers! And so polite and helpful in my purchase and went above and beyond for my Military Discount. She gets 5.

I wish I had read reviews before buying from them. I purchased chairs I stressed to the seller that I wanted to pick them up, but it was too far. I was told they’d call to schedule delivery. Delivery told me that they couldn’t deliver until November next year!!! This was last week...I’m still waiting for my refund!

Ashley Furniture falls, advertised an ultra-plush mattress as being the softest one in the store. When I got the mattress, I was confused as to why it was so incredibly hard. They sent that a technician who couldn’t arrive till day 13, of course they stopped. Taking returns at day 12. Naplab tested the mattress I got and rated it at a 6 to 10 in firmness. I was led to believe this was the softest mattress in the store. Hence the words ultra plush. Very fraudulent way to misrepresent and sell something to a single mother who’s working two jobs just to get by. I paid $1000 for a mattress that is hard as stone.

Shopping on Ashley Furniture website is a nightmare! Transactions never go through because of their “credit protection system” and they cannot tell you the real reason behind declined transactions because there isn’t any. They will send confirmation of the order, delivery emails and show live delivery status but once the package almost gets to your doorstep, the status changes to “unable to deliver”. You call up the driver and they say “their boss” asked them not to deliver. You contact Ashley customer care and they say they don’t have any record of the order at all. After going through this hassle multiple times, we finally gave up on Ashley and bought from living spaces and we had an excellent experience there.

I would not recommend shopping at Ashley Furniture in Draper. After spending approximately $18-20,000 between the US and Cabo San Lucas, Mexico, I am disappointed with the service in Draper. Despite the excellent service in Cabo, the delivery and quality of the furniture in Draper was subpar. I purchased a new sofa, loveseat, two leather chairs, and an ottoman, but noticed a hole in one of the chairs within an hour of delivery. The company refused to do anything about it and told me to file a claim with the protection company.

Very unhappy with Ashley Furniture. They delivered my bed with missing pieces. I have been waiting for the decorative ornamentation for nearly 5 months. I got a call today and they offered me $35. I was told the parts were ordered from overseas and they could not guarantee a delivery date. After three months, there is no resolution. They have offered me the $35 and then withdrew it to tell me I just had to wait. That's a lousy way to do business.

This is the worst company ever. The worst company to buy from. They don’t help at all. This company sucks. Don’t ever buy from them. Don’t ever buy from them. I repeat, don’t ever buy from them. You will get a horrible sleep.

I didn’t use a service that “I pay” they send me a check with EXPIRATION DATE! That I couldn’t use. Basically stole my money. Also the quality of their products haven’t been the best. Would never come back. No good, no cool.

Worst customer service and warranty department. Ashley front face at the show room is very appealing but once product is purchased, and if anything is wrong with the product, you are on your own in dark.

Purchased a recliner on 5/16. Was told I would receive a call in 3-4 days to schedule delivery. Delivery would take 3-6 weeks. I called the store several times and left messages. Phone was never answered and calls were not returned. Finally talked to the same salesman after my call was transferred from the corporate office. I asked for the manager and he told me he WAS the manager which is a bold-faced lie. He also told me they did not have enough staff and they were much too busy to answer the phone or return calls. When we were there, there were no less than 4 sales persons there and we were the only customers. I will not do business with Ashley again because of the lies, rudeness of the staff and extremely poor customer service.

Please don't buy items from here. It's very unfortunate I purchase a couch that cost me 2k and they sold me a vouch that the whole left arm facing mechanism is bent and now they are stating that the 1 year with the company warranty does not cover. Even though the tech said it's a manufacture problem or when they place in truck they dropped it. Now they are refusing to exchange or fix. They want to blame my puppy that is 2 months less than 15 pounds. BUYERS BEWARE UNLESS YOU are a furniture tech they are selling damaged furniture and say too bad. Besides the incompetence that customer service have which is clear that they have a call center over season where they lack listening skills comprehension and worst of all no empathy

This entire process of online orders is a scam. Let's list the problems. First of all Ashley offers a 5 year insurance when you buy their product. The problem is the product I got was a bed frame which isn't even cover by their insurance in the first place. Luckily I caught that before I wasted my money. Next they don't put all of the warnings on their online store so you might end up with a product you don't want. For example the frame I got was made with or around cancer agents. I would never have been gotten it if I had known that ahead of time. Finally you have to pay for all returns. That includes the label. Which for this product is 149 dollars. The frame was 137 dollars. I will never waste my money or time here again.

Look at all the reviews that mention this same defective issue! Ashely CONTINUES TO SELL this product despite knowing of the defect. I have a months worth of back and forth messages from customer support (and some you can even read here from others) who won't stand behind this product by replacing the top or making things right EVEN WHEN THEY KNOW that the product is defective. They keep asking for proof of purchase, name of purchaser, phone # of customer, etc...as a way to bow out of supporting a product they sell. If a product is DEFECTIVE, it's DEFECTIVE, whether you have a customer name, number, etc. If they don't stand behind this clearly defective product, they certainly don't stand behind any of their products and simply want to make sales from unsuspecting customers. For this reason, I would NOT recommend shopping from Ashley.

Please think again when shopping from Ashley because; If you think Ashley is like Ikea or other furniture companies, you are wrong. While other brands give a minimum return period of 30 days or even 1 year, Ashley gives 1 week return period and 40% of the amount you pay is deducted. Only 1 week. I have to use a sofa that I am not satisfied with for years. Please consider this when shopping from ashley.

I spent $10,000 at my local Ashley Furniture store. When I received my furniture literally almost a year later, I had issues from day 1 - Everything was flimsy and felt cheap. Not only that, but I paid insurance on each piece so if I had issues with my furniture it would be covered. After I received my furniture I had issues and when I filed claims to have things fixed with the $200 - $300 per item that I paid, conveniently everything I had purchased was no longer in production and because they no longer carried that item I was told they could not fix it.

Can I give a -10. So looking to make another purchase. Found a sideboard that I really liked. They were going to deliver. It needed assembly. I asked in a 45 minute chat 7 different ways if they offered assembly. (Bad knees just can't do). Gave the exact specific item details including the description and item number to "Leo **" customer service rep. He said he double checked and IF the order states assembly required the delivery team would deliver and assemble.. The cost was included in the price of the unit. Well once you go to the cart to check out in fine print... Needless to say, even with the printed chat... No assistance at all.

Worst store ever. After seeing the reviews it really bad after spending time and money not getting what you pick out. Unbelievable. Store staffers are a joke, have no customer service at all and they refuse to listen to what you are saying. dis Disgusting. Have not talk to the manager yet. Left messages, no call left before I got there. Should be a lemon law on this stupid store.

I Purchased table/chair set and 5 yr Warranty (Extend) to repair/replace any damaged item. One of my chairs was deemed not repairable. Extend refused to replace damaged chair, returning full $$ for “in store credit” for entire table set replacement and ending my 5 yr warranty. I didn’t need nor could I accommodate a second full set! I only needed one chair replaced which according to the store manager was available to me. Don’t buy Extend Warranty as they breached their warranty when refusing to REPLACE a damaged item and ended my 5 yr warranty!

We just received the Willowton bedroom suite. The foot board is cracked on one leg, dresser has no holes for mirror and mirror frame has no holes to screw onto bracket, chest came with the back of it not completely attached and sliding barnwood door the one slider wheel is pushed down in particle board! Furniture IS NOT real wood. It's particle board! Rollers are barnwood door are plastic and legs on dresser and chest are plastic! If I didn't have to rate them I wouldn't. I called Ashley Furniture. They gave me a email to email with an invoice and picture and that if I didn't hear back from them in a week to call them. I have waited mths for this furniture and am sleeping on box springs and a mattress on the floor and now I have to wait longer! These people don't care about their customers. They just want your money!!!!

Less than two years ago, I purchased a bedroom set with a mattress. On my purchase was told that I had a Year’s of Ashley’s warranty on everything I bought, and they offer me to buy a 5year insurance for anything else that would break or get damage after the one-year mark. It’s been a year and a half and the nightstand in the bedroom set broke. The drawer is not closing since the metal broke off. I called the insurance. That was a $500 extra for five years. Said that my problem was not cover by them. Please do not buy from this company. Be really careful with the extended warranties. They will cover nothing. This is what the insurance message me when they delivered my case.

I will never purchase furniture from Ashley again. It’s been the worst experience for me. I walked into a Mesa store to purchase, two months before my move to assure I would have my new couch in my new place. A few days before my move, I received a notification that it would be delayed three weeks. I cancelled the order and thought I could go into another Ashley store to purchase another couch to be delivered faster. This couch was also delayed almost three weeks and only part of the set was delivered. I’m calling the store to discuss a solution ana no one will return my call or answer the phone. At this point I’m ready to return this couch and never buy there again.

Mark ** at Birmingham store was so helpful. I’m so thankful for his patience & expertise. I will be a repeat customer! Also the delivery was made earlier than I expected and the furniture was not scratched or damaged (I’ve experienced this from another major furniture store).

I recently had an issue with a bed foundation that I ordered, based on the recommendation of the online customer service representative who sold me my bedroom furniture. I did not require a foundation based on the type of bed I ordered. I spoke to several people before I finally reached the person who made sure that my order could be both returned and refunded appropriately.

I actually like how Ashley Furniture looks but I am extremely upset about their furniture warranty. They sold me coverage and told me it covers everything. No worries warranty but then I tried to use it and now I find out it doesn't cover the supports pieces to bed and of course that is what broke. And they never give you the terms and conditions when they are trying to sell you the warranty because you would find out it only cover the weld joints lol and if you knew it pretty much covers nothing of concern you wouldn't buy it. They don't tell you it's an accumulation clause in there.

We purchased a living room set and 2 bar stools. Margaret ** was a excellent sales lady. She was very professional and helpful. Highly recommend her if you're in Waynesboro, Va. Look her up at Ashley's.

We purchased a dining room table and chairs. The chairs are fine. The table has a leaf that folds up on hinges. Two of the hinges arrived torn out of the composite wood, which is made to look like solid wood. Have been calling, calling, calling, calling....and calling. Keep getting same bull. Client services will contact me within 48 hours. Guess what Ashley....you got the wrong one this time. I'm not going to stop, until you do the right thing and replace this table!!!

**DON'T BUY FROM ASHLEY*** They do not do refunds!!!! It is their policy and you sign it on the "contract" to buy the item. I was told my "customer service" that all sales are final. I have been dealing with them for a month and was told I could not get a refund on a broken piece of furniture (actually 2 broken, because they replaced the first one with another broken on). I was told they can escalate the issue if the third server is faulty. I'm furious and here is the story...We bought a server/buffet/sideboard. It has 3 doors and a marble top (faux I believe). Buying was an experience. I was told by the sales person that he "saved" me $50 on shipping. I was glad for that. Turns out all he did was lower the level of service and they did not assemble the furniture when it was delivered. That is not "savings" and I was not pleased!

Worst quality and service, EVER! Furniture took over a year, came broken, came broken again, then when put back together, was STILL missing pieces causing more damage 2 years later. Do not buy ASHLEY!

The quality of the living room set I ordered from Ashley Furniture was very poor. After just 2 weeks of use, the chaise lounge couch developed a hole in the middle, and it sank when you sat on it without any support. I paid $3000 for what felt like a piece of low-quality furniture. I also had issues with a recliner I purchased from them. The first one had a mechanical problem, and after they replaced it, the new one stopped working after just 2 days. When I contacted them about it, they refused to acknowledge any issue, leaving me frustrated and out $3000. I would not recommend shopping at Ashley Furniture for anyone looking to buy any furniture.

It has to be the most distrusted furniture company, my daughter warn for the bad reviews but I was in rush to buy furniture for my Airbnb. Ashley salesperson and floor manager told the pieces I bought was in stock and I receive them Sunday the 9th. I never receive anything. It was too good to be true. Nobody answer my calls and I finally text to the store and told me my pieces are in warehouse and they going to ship it July 7th. Very untrusted furniture company. The only thing they care is to do the sale, take your money and after that they know nothing.

The sales guy we ended up with in Janesville WI is a complete disaster! Can't add correct, wanders off during sale, gives discount then overcharges item. Chris G needs to take a math class!! Avoid him!!!

I have been an Ashley customer for many years but I have to say that unfortunately with my last 2 purchases I had a very bad experience, I bought a set of living room furniture and I was calling for service before a year because of a terrible sound that it makes when you sit down. I was told so many meaningless things like the weather, the floor of the house, inclination of the floor were the reason but without giving me a honest solution until the warranty expired, when I filed a complaint with the insurance company, they told me that they do not recognize factory defects so I was left with a piece of furniture that sounds like an old piece when it is not even 2 years old and not honest answer nor solution to my complaint have been provided.

I have previously left a review regarding the condition of a chair purchased. The material is pulled apart at location where back of arm meets back of chair and the batting is bunched up on same arm. Ashley responded to my first review with a, "Please send us your order number and we will get back to you." I sent pictures along with all the particulars and not one soul from Ashley bothered to make contact. Ashley's common practice, to look as if interested on reviews but otherwise ghosting? I have sent Ashley all of the particulars required to investigate and rectify previously and I will not be sending them again. I am interested to see if they will bother to acknowledge this x but either way, I am dissatisfied and will take all further purchases to another company.

Me and my wife were looking at buying a couch a loveseat and possibly a chair at the Ashley outlet store in Hixson Tennessee on hwy153. We talked with the sales lady and told her we going shop around. Came back the same day and manager decided to make what we wanted into a sectional in which we do not want. The manager will not separate the unit in which you lost a sale.

Applicable only to the online store. As I understand it is operated by a third party. Horrible experience. I placed my order online a week ago and the promised shipping date has come and gone and no update. A week later no update. When I call them, they say they don't know what the ETA is. They said they are going to put a message to the "back office" and we have never heard from anyone. In complete despair I try to cancel the order online and the link does not work. What a joke of an online experience. Avoid a all costs!

If I could give a zero I would. I purchase the Willowton 60" TV Stand order online Wednesday, April 17th, 2024 for $120.99. The TV stand was delivered that Friday, but I did not start putting it together until Monday. As I was taking the item out of the box it was split part # 28, front tail. According, the instructions it provide me the website to see if it can be replaced, but the website told me it couldn't be replaced and provide me with three location that I can take the piece to see if I can receive another. I took it to Ashley in Eastchase, located in the Montgomery, AL. Manager told me that they cannot replace it with charging me for it because they are not affiliated with Ashley online.

I Purchased a Six pieces dining room set for $ 850.00, I had to assemble this set and this are the results, I sent pictures of this nightmare and it was 72 hours too late for refund, I would advise to avoid Ashley Furniture online and go out and pick one in person, don’t rely on Ashley, they don’t care…

Be wary of the Saginaw Mi. store. I ordered a table months ago that supposed was in stock, but isn’t. They refuse to let me speak to a manager, will not return phone calls and will not return my money. I have filed a dispute with my credit card company. I have never had a complaint before, I have been patient. Worst company ever!!

I order an outdoor patio set (sectional), but I received a stand alone couch, and 2 chairs. Ashley would not let me return even though the picture on my receipt clearly shows a sectional. It would cost several hundred dollars to ship the items back, so I'm stuck. I can't even return to the local store because I made the purchase online. I will never do business with them again and wouldn't recommend them to anyone. If I could give the zero stars, I would.

John and Don did a great job setting up our patio dining set that they delivered to us. They were friendly, fast and efficient! We can't wait to start using our new set. We always work with room consultant Lindsey ** who is also fantastic!

I got my house painted, kitchen redone and last was to buy some new furniture. Couch creeks constantly and recliner when rocks also makes noise. Very Poor quality and have talked with customer service. The bottom line nothing can be done other than continue to get replacements which are the same poor quality. Return policy or swap for something else is non existent, you get what you get. No one is interested in making the consumer happy. Stuck with furniture less than 6 months old and absolutely horrible.

Am I unlucky or Ashley Furniture consistently provides a poor experience to their customers? I elected to purchase from Ashley Furniture since they have a big presence in the furniture industry. I paid for my furniture and the order was confirmed by representative on May 23rd. My confirmed delivery date was supposed to be on 05/28. I chose Ashley Furniture because of the quick shipping in order to deliver my furniture before my wedding day. I received partially my order (night stands) via FedEx which both night stands have been crushed. I filed a complaint to customer service and they resent another set of night stands which also have been crushed from the shipping. I thought the furniture was solid wood when I purchased the set only to find out the night stands are particle board and not solid wood!

Bought an expensive recliner in May 2024. It was delivered without any packaging or protection, but we thought that’s the way they do it. Within a few days, we were repelled by an odor like body odor and small bites on our skin. We believe that this was a used chair they delivered and began to try and get it exchanged. We had paid for extended warranty but that didn’t help. After many phone calls and long hold periods, we were told they couldn’t approve an exchange even after their own tech inspected and recommended replacement. As a senior with disabilities, I can’t believe how awful this company is. We have begun a formal complaint process with the Better Business Bureau.

I purchased living room and dining room furniture from Ashley on two separate occasions. I had manufacturing issues with both. The sofa was understuffed and had stitching damage; the dining table had issues with the mechanism that pulls apart the table to insert the center leaf. It was such a long, drawn out process to get the damage repaired/replaced that I would never purchase furniture from Ashley again.

Hello everyone. I went to the New Rochelle Ashley Furniture store to purchase a king size bed and Mattress protector since March 2024 for my mom, unfortunately the entire bed couldn’t fit after checking the measurements. I cancel my order with Mr. ** (the sales rep) which confirmed it was cancel. The leasing company ACIMA then called me in April 2024 requesting their money. I informed them I DO NOT have anything for them and to speak with Ashley furniture. ACIMA then contacted me stating an adjustments is being done. I explained I DO NOT have anything for them.

Worst CS ever. I received a loveseat that turned out to be too small so I called the same day to process a return & I bought a sofa instead (small apt). A week & 7 CS reps later, they still haven't picked up the loveseat. The drivers delivering sofa said they had no orders to pick up loveseat. Ashley mgr says I have to wait another 72 hrs to get a call to schedule pick-up. AND they won't refund the delivery fee that I'm paying for twice now

Absolute garbage. When the couch was delivered the men tried to con us out of $200 to move it up an elevator. Now, less than 1 year later, the fabric is pilling, the couch is sinking, and nothing is covered by the protection plan because it's "normal wear and tear." Save yourself the time, money, and hassle, and go somewhere else.

I will never purchase an Ashley Furniture product again. I only gave them 1 star because it's required for a review. Their craftsmanship is horrible and they do everything they can to get out of their lifetime warranty on manufacturer's defects. I ordered a set of living room furniture, which they delivered. The recliner was torn at the seam. It tooks months and a complaint with BBB to get them to replace it. And that was after their repair technician glued it instead of sewing it back together. The loveseat had a broken board behind one of the cushions in which several inches of the wooden frame was missing.

Ashley’s delivery service is inaccurate, unprofessional, and disrespectful of your time! The independent contractors they use are hideous. Times constantly change and there is no courtesy call to let you know. My delivery time was 2:30-5:30 and I got a call at 8:41 p.m. saying they were on their way! I did not allow them in my house this late as it was unacceptable! My day was rescheduled and here we are again with a 2:30-5:30 window. This time someone called and did say it would be pushed back to 6:30, but it is now 7:30 and no show no call! If they come at dark today I will reject the delivery and get my money back!! Horrible customer service!!!

DO NOT GO HERE! Please do your research! I wish I had. Furniture is 3 weeks old & already falling apart. I want to return/ exchange this cheap furniture, I bought extended warranty & made attempted to make a claim or just return within 3 days & company denied. Find somewhere else. Delivery was 2 hours late, delivery company would not take off shoes and tried to walk in my house with muddy shoes. Salesman lied to me & said delivery company will take out my old furniture to the road. Supposedly this isn't something they offer! And I guess I was supposed to let them know before delivery that they need shoe covers??? 0 stars.

On last week I called in response to the inspection of a mattress that I had purchased. I was told that the mattress was deemed defective and I was entitled to a new one. I was told to call back in a few days to set up a delivery time. They needed to see if they had one in stock. So I called back as told and now they are saying I am not entitled to a new mattress. Ashley Furniture is a joke. They are unprofessional and their products are made cheap. I’m not asking for anything, I just want what I paid for. I would not recommend anyone to buy anything from Ashley furniture. What’s the point of purchasing a warranty if the warranty does not protect you from defective products.

Tried to call customer service when we didn’t get chairs on date of delivery- computer was no help, they did chat online, finally got a “real person” again no clue when we would get chairs. Amazon has it all perfect- companies need to take a lesson from their excellent service or go out of business. Ashley sucks!!!!

First and foremost the sale associate at the Mohegan lake location was very nice and patient. Here is my problem: I order a couple of bedroom sets. One bed is fine, the other is super firm to the point it feels like you laying on metal or concrete. I have slept on firm my whole life and never woke up with pain and burning sensation to the sides that I slept on.

So I purchased a sofa from them last year. Within the month the cushions sank. They sent a representative in and he advised us this was a manufacturer's defect. They said they’ll give us new cushions and that they will not sink. Guess what. They sank! So now we are on the 3rd set of cushions that are less than 7 days old. They also sank. And these are supposed to be the best cushions they have. I've asked for a refund numerous times considering that it’s a manufacturing defect. Nope. They don’t give refunds even if their product is defective. Please do not buy from them. Customer service is horrible!

Ashley Furniture Does Not Sell Safe Furniture or Products. We bought a Queen Headboard in April of 2024 online & on sale. We were Never notified by Ashley Furniture that is was Manufactured with Toxic & Cancer causing materials. We found out after delivery on the outer packaging and were Terrified. We called our nearby Ashley Furniture in Midlothian, Va after calling Ashley Corporate in Fredericksburg, Va and were told by Harry that our Local store should accept it. They refused to so so. We then called an 866# in Wisconsin and it was Ashley Furniture Industries and spoke with Tina **, an Office Mgr who indicated that they would accept a delivery only if paid for over $40.00 in delivery fees. That is Unacceptable and Unethical since we were brazenly shipped merchandise of a Cancer causing nature which is their words.

Nice when you are at the store, I have had great experience til my 2nd purchase. They made me purchase $450 in a extended guarantee and every time we call to claim the something about our couches that they said the guarantee will take car off they won't cover. They are ridiculous to have it cover and they said is not cover 2 things at a time... Is a cream color couch and they want to have 1 little thing only still when the couch is more than 2 years old. They don't want to have decoloration, stains, rips or etc.... They want us to call a COMPANY THAT WORKS with them to wash them "PROFESSIONALLY" IF WE CAN'T TO CLEAN IT. My guarantee is for 5 YEARS!!! AND I'M ONLY 1.... WAIT MY MONEY FOR LIES.... WON'T BUY ANYTHING THERE AGAIN....

Beware Injuries!! We bought a very pricey bed for our child. Unfortunately the wood is so sharp, from the corners and all the edges, top, bottom, sides, all are very sharp and point. Very expensive and we're not able to return. Beautiful, "looking" bed dangerous. Full size, $1200.

Bought sofa and loveseat. Waited 2 months for delivery. When delivered, the loveseat cable for manual recline not connected. We waited so long, we connected ourselves. It was always fairly hard to open. Did not use recline much, went to use, plastic handle broke off. Now we have to pay trip and labor to get fixed. Never will I buy from Ashley again and will make sure to tell my family and friends.

I purchased a four piece modular couch and two of the pieces were damaged either before they were delivered or while they were being brought into my home. I tried calling my salesperson and he ignored over a dozen attempts to reach him. I had to drive back to the store and find him to report the issues. This guy treated me like I was the scum of the earth and told me that it wasn’t his problem to deal with and that I had to call the warranty division. It took over an hour to get someone on the phone and they told me that the parts would be sent out for the repairs.

Good morning, Unfortunately as a customer I am disappointed with your service. On April 14 I made a purchase which I canceled the next day, I contacted Customer Service several times and as of today I still have not received my refund. On May 6, I made a purchase for a mattress which I expected to be delivered between May 7 or 8. Not receiving any response, I went to the website and it said that the order was canceled for no reason and no one was able to give me an explanation. For me, you were my store to buy from, since I like quality, in fact about a month ago I bought a sofa and I was delighted, but later on two occasions I felt unprofessional treatment.

At one point in past years you could purchase quality furniture from Ashley's. This is not the case anymore. We purchased the Game Plan Rec Sofa and it is poorly made and very unsafe for any family to enjoy or utilize safely. It has metal framing screwed into PLYWOOD ALL OVER. Ashley dept supervisors refuse to take it back without penalties. Alberto was kind and professional however Josmar in Tech Support was very unprofessional and rude. The technician agreed the sofa structure is poorly built and will eventually break because it cannot support the metal frame. We were offered a new one with the same quality however this does not solve the root of the problem which is the poor quality this sofa is made with. We are not willing to pay a penalty for the poor quality and product sold by Ashley. We had 2 service visits confirming the poor quality and hazard this product presents.

Can't hardly leave a review. Bad service. Way too expensive for what they are selling... Did you know furniture has a 100% markup. Where's the good deals. Y'all need to start competing with your competition. Better deals with other stores won't be long until y'all fold like Finger Furniture.

The delivery people drove in my yard, moved my stuff around, put a rut in my yard, didn't put anything back, didn't say sorry. They were delivery across the street. Not to us. What way To go. Never going to use you.

We bought table, chairs, sofa and ottoman from the Ashley store in Medford MN. Kaci was our sales person who was so helpful and friendly from start to finish! We received a call from the delivery department prior to our scheduled delivery noting a sofa table had a small flaw and did we want the table. They sent photo and we declined noting we would be in to select a different one. No hesitation at all about not taking it. The delivery team delivered on time and made quick work of placing the furniture where we wanted. All contacts were professional and fun to work with. We will definitely shop Ashley again!!

The rating on this site should tell you all you need to know. Very unorganized company to deal with. Had I known they were owned by Mathis Brothers I would have gone straight to the store and not messed with doing it online. Billing process is too complicated to explain here, but it makes absolutely no sense at all. This was a horrible experience and will NEVER do business with Ashley Furniture again. Save yourself the headache and stay away.

Recently purchased a large sectional and sofa sleeper through Danielle at Ashley in Marquette. Danielle made everything so easy. She gave me her cell phone number and answered my questions even on her days off! Also, she came in on her day off to let me take a further look at different products. She was knowledgeable and had great suggestions! I especially like that there was no pressure at any time on her part. The delivery guys were fantastic. When they arrived, before unwrapping the sofa sleeper, they measured the doorway and realized it would not fit. This made return/delivery a snap! The guys added the measurements for the doorway to my account so Danielle was able to quickly find an alternative for the extra bedroom sofa sleeper. Love my couch, ottoman, and sofa sleeper! Very glad we had Danielle’s help and went to Ashley Furniture in Marquette.

My wife and I knew the type of sectional we were looking for and what we wanted to pay for it. Met with Peyton at the Nampa store and he quickly showed us the different models and colors in the sets we liked and explained the differences and helped us design the sectional we needed. The price was great with a scheduled delivery date that worked for us. Will definitely be shopping here again!

It stated off great when they sold to us, but when it came time for delivery appliances were dropped and left dented, chipped and dirty. We made a claim and no one followed up or made any attempt to fix the issue. We also an accidentally purchased a queen sized mattress and needed to switch to a twin. We didn’t get any refund or credit (before delivery) and had to pay $550 for a twin. In the end the twin didn’t work either and once they have your money there is no customer service. Go anywhere else but here.

Just threw out our Ashley furniture couch. We had it for a year and in that year it broke 4 times and they just kept “repairing” it. We paid for the extended 5 year warranty but Ashley itself only covered it for a year and then after that referred us to a third party company that said they would only repair new claims and not the issue we kept having previously. We are so tired of this garbage couch that we decided to just trash it and get a new one from a different company. Please save yourselves the hassle and shop elsewhere.

Purchased a microwave, stove, fridge, and deck furniture. Spent a lot of money. Was having problems with my microwave. Phoned Ashley‘s. They gave me the one 800 number for KitchenAid. Phoned them at the beginning of February. An appliance repair man came here. He’s been here three times. Still not solved. It is now May 6 and the problem still not resolved so I phoned Ashley‘s to ask them if they could find out when this would be resolved and they phoned the company and said that the part is on back order and I have to wait.

I received my couch love seat and club chair on 4/9 and had service here. My hospital was in hospital for one month and I had surgery 4/24. Needless to say we have not been sitting on it. We have been in our room recovering. All cushions are wrinkled, arm chair has dents in material. I want to return all but get the run around.

Ashley Store at 2116 Wards Rd, Lynchburg, VA 24502. We had the worst experience ever in our entire life! If I could give 0 star, I would. First of all, the delivery was bad. We had a large order - over $10,000 and they were missing pieces so they were not able to set everything up on the same day. They knew we didn't have time to wait around since we were still in the process of going back-and-forth out of state but we had to keep repeating that fact, and they gave us a hard time about waiting around, no follow-ups so we kept following up and they didn't have the common courtesy to let us know what's going on. Thought issue was resolved when someone came back but then we found out we're missing more pieces. They always had excuses like the assistant manager was always out or sick, but that's not valid. You can still tell someone what's going on by simply texting since we're already texting each other, but no, they annoyed us too much.

Anyone who want to purchase products from Ashley HomeStores needs to think twice. We had very bad experience with Ashley HomeStores. We bought three bedrooms set for our beach home. Two of the foot beds were broken. They sent their technician out to fix one of the items. The technician drove two hours to get to our place. Luckily, he was able to fix one item. The other item was so damaged so bad that he is unable to fix due to multiple pieces were broken. The box is undamaged, so we are not sure how the damage item was able to reach us. I had called Ashley customer services more than five times. They refused to replace the broken item.

Went to the South Fort Myers store on a Friday, looking to purchase living room furniture, store was completely empty, except for several sales associates, not one asked me if they can help me, walked by never made eye contact, store was a hot mess, not organized, a maze of furniture thrown around the store, after about 15 min I left, as I watched their sales associates on their cell phones! Took my business to another store.

Purchased a whole home of furniture at Ashley store in Brentwood TN on or about April 18, 2024. Sales person was nice. Furniture was mostly delivered on April 27th with two pieces on backorder. Furniture was delivered by two men who were short handed. Should have been a third. Anyway two pieces of furniture arrived dented and painted over by the assemblers. I brought it to the attention of the delivery guys. They didn't care. They were hot and tired.

The 2 customer service girls and the Store was great...The service people are the worst. Our 10 year warrantied mattress was sagging after 3 years. First expert service tech brought a device out of a Cracker Jack Box that was too short to measure a CA king (maybe it could be used on a queen size). He then placed the device on the peaks and did not measure the valleys. He reported the mattress was not sagging. Upon showing pictures to customer service at Ashley's they sent out another tech within a week...

I bought a bedroom set and saw the display in the store. Service was good and needed it only two months ago as we still have not moved into new condo. When I received the set- there were very light coloured streaks across front of dresser. I put in a request for a different one. I realize that they called it part of the wood. But the store one was more blended in. Even when I went to store a few weeks later and the saleslady also phoned about it and agreed the mind was too distinct than the floor model. Still have Not heard a thing. It still is sitting and waiting for us to move in. How long do I have to wait for a response!!!!

We got king bedroom set from Ashley. First they delivered wrong rails and it took one week to get the right one. I have to sleep on the floor a week. It was a joke. They offered $10 for inconvenience - which I didn’t take it. There was a damage on the headboard and they sent someone to repair - I was not satisfied. After 2-3 months I noticed another damage on the night stand. They refused to do anything. I will never never buy Ashley furniture. Very bad customer service!! All automated messages.

There is a NO RETURN policy, which is fine unless they give you damaged goods. We picked up a night stand and bench, and were either damaged or missing parts. We called to get an exchange and were told we had to go through the warranty process. It’s a joke. You can’t talk to a person, and they wait to return your message until five minutes before they close. We were told they were ordering parts for the bench, only to find out there is not a replacement part. Went into the store and they can’t help you. Why am I dealing with a warranty when the products are still in the box???? Took six weeks to finally get the bench repaired. What a joke. I was told the No return policy was on page 4 of our invoice. We purchased two items, and neither was a special order. Is a No Return policy even legal in Michigan? Run!!!

This is the 3rd and last time I purchase any furniture from Ashley Furniture. I used to brag about the nice furniture and experience I had in the past but my last one has changed my mind. I purchased furniture that keeps getting delivered damaged. That says to me the quality isn't good at all. Even with that being said, it's about how you handle the problem and bring forth solutions. For this company to be as big as they are, they need training for their management and GRT. The right doesn't know what the left is doing. 4 months later, I'm still awaiting on half my delivery charges back off my bill. The Manager, Michael ** was supposed to call me back with resolutions and no resolutions are never resolved. I had to cancel half my protection plan which I informed the manager to do so. He canceled half but left me the burden of the other half to cancel. I just want my half my delivery charge back and I can move on with my life.

North augusta area. Did not speak english. Would not listen to advice on how to bring the furniture in, damaged wall. Ashley only offered a $150 compensation Gift card Which was good for only 10 days. I'll never shop there.

Ashley delivered dining set, 1leg was broken on chair. Came with new chair. Looked good so the driver left and not noticed that 1 leg was shorter than the 3 others so it rocked. Looking at it being no adjustments I called Ashley to get a replacement and with that they said that a tech. would have to come out and look at it. I said I don’t need a tech. I need a chair and again she said someone would have to come out. I said, "What’s he going to bring? A saw to cut down the other 3 legs?" And she said that's the rule and that’s what going to happen. Well if you want to be stupid I know Ashley. Never again.

Made 2 orders one never showed up under orders, but I had screenshot the confirmation, and is showing pending on my credit card. All they did was say they would investigate, but would not make it right. Worst company by far, even Amazon makes their mistakes right.

After several months of a nightmare experience with customer service attempting to track down a part we ordered and paid for, I would highly advise not purchasing from Ashley. Spend your money somewhere that supports their customers, has processes in place to properly document issues, has consistent communication, and diligently follows up/through. Ashley has exemplified none of those things despite what their mission statement says.

Just purchased a leather sofa which has rips in it. We were told that they will not replace it or refund our money. I just read the section where it said they will refund your money with in 30 days. We just keep getting the runaround from everyone. Customer service is a disgrace. Should have followed my gut and purchase decent furniture from a reputable company

Please call the customer service and find out how long will it take for your delivery. Mine was supposed to take 1-2 weeks. Almost a month later no one can give me approximate delivery date. My last time ordering from them.

The store I purchased from shut down. The couch that is near 3K started caving in and threads starting coming undone. I called stores nearby and they said they could do nothing for me since the store I bought from shut down. I called Ashley customer service explaining that I was still paying it off and it’s clear the couch is defective because at 135 pounds I live alone and have been the only person sitting on it. No one heavy has sat on this couch. I also explained that I had been in the hospital caring for my mom suddenly just before I reached out.

I purchased a king bed frame from Ashley in March last year. After about two months of use, I noticed a crack, as shown in picture 1. I decided to request warranty service, and they were able to fix the issue at my place. However, after a few months, I realized the fix wasn’t proper, and the issue worsened, as seen in picture 2. I contacted the warranty service again, and it took about a month for them to come and take it to their factory for repairs. Then, after a few months, the issue resurfaced, and the wood had peeled paint and crack again.

DO NOT BUY FROM ASHLEY HOMESTORE FURNITURE!!!! I was 9 months pregnant and told I could have my exchange order delivered after having the baby & moving. Three months later they refuse to call me back and are abandoning me with merchandise that arrived damaged from day one. I’ve been calling every month since and supervisors never call me back, or when they do they just hang up.

Set up daughter’s bed with no center slats, and tried to modified other slats. Support box broke twice. I called and they sent another box spring, and we noticed it was bending again, and there was no center slat, who would think they would not put a center slat in the set and just leave. The second delivery guys that brought the second box spring support never even point it out, just dropped the bed right over the missing bed slats.

Buyer beware. I've had nothing but trouble with my furniture and bought the extended warranty only to get denied. Cushions broke down, frame boards are pushing through, seams have came apart, and was told none of these issues are covered under the warranty that I specifically bought in case things like this happened. Will never buy from them again.

I recently purchased furniture from Ashley and when they delivered the furniture they did not secure the furniture with the proper bolts and screws. We did not know this until the furniture collapsed. I went to the store where I purchased the furniture and was told they would send out a repair person to fix the item because it's still under warranty. They had me take pictures of the item and send them into their repair department. Unfortunately this has been over a month since this happened and when I call their office I am told that their supervisors are not there or don't work on weekends. I am writing this review because I keep getting the run around and my furniture is still broken. I was even told that their email system has been down for 3 weeks and that may be why they have not returned any emails from me. I am tired of the excuses and need resolution or just return my money and I can return the broken item.

I made a purchase of 3 items on March 25, 2024. I paid for the items they were delivered. Now my credit card is being charged every other day for the same items. I tried calling. No one answers. This needs to stop. If not I will be contacting the BBB.

We purchased a dining room table and chairs, paid in full, to be delivered on 3/29/2024. It didn't arrive. I called customer service and they had no active order on file. I called the sales person. She realized she never added the receipt and said it was all fixed. Again, it was to be delivered on 4/9. Again, I had a no show. I called the "866" number again. The recording had no active order associated with my number. I called the sales person who stated she took care of the problem two weeks ago.

Stay away from shopping at the store. Customer service is a nightmare and they do not honor their word. I went into the store and ordered an expensive recliner. Pick the color I wanted and paid for it. When they delivered it, it was the wrong color. It was ugly, dark brown, which did not match my furniture at all. This is not the color I selected. 10 minutes after I called the store to have a delivery man come back and retrieve the chair, they stated they did not have the driver's telephone numbers which of course is a lie. For days I emailed text and waited for hours. Trying to talk to somebody they would not return my calls they would not refund it and they would not exchange it. It’s on their site, however, if you go to Better Business Bureau customer affair and other places, single review is a one my advice stay away from this store and do not shop here.

Customer service was so unhelpful. I called to get help with a broken dresser we purchased from Ashley Home Store. The customer service staff were rude and took down my information only to never call me back. I called 5 different times after my initial call and always after I gave my name and who I had spoken to initially customer service staff were “on break” or “on lunch” or “not available”. Dresser looks nice but horrible quality - the tracks used to slide the dresser drawers in and out broke, and now 2 drawers won't even go in. The fact that the customer service staff ghosted us and treated us poorly we won’t buy from this company again.

If I could give a. zero, I would! Ashley Furniture Store (the corporation) are masters at manipulating the public! Why not put those energies into making true, quality furniture. I was hesitant about purchasing our king sized bedroom set from them, but Hubby was insistent. The set is right at a month old and is falling apart at the seams…literally! We spent 8,000 on a set that we have determined is not even wood. Ashley refuses to repair the headboard that is already falling apart. Buyer be aware and save yourself the headache and disappointment… Stay away from Ashley Furniture Stores. Big prices and even bigger disappointment!

So far I couldn't even give it a star but had yo in order to submit this review. The absolute worst service I've ever had. After having the sofa chaise for a month and paying $2000 00 being told it was a real Ashley product I've dealt with this thing falling apart and not standing up to what I used to know as Ashley. I've had to have a technician come to take a nail out of the arm of the chaise as it caused a danger, they had to take the chaise out of my home to put padding in an arm for safety reasons, had to have them level the chaise to the loveseat part as it did not sit even. Cushions became extremely hard after sitting on and chaise started to sink in making it very hard to get out of.

Order placed on March 13 for a delivery April 11. Delivery delayed until April 24. Now again delayed until May 10th, maybe. They don't provide any satisfaction. Getting off work for nothing. They make promises they can't fulfill. Very dissatisfied and about to cancel order.

Sale rep offer warranty stated if my chairs stained they would come and clean them. I file a claim which is not very friendly to do so. They reply it is not cover. I call the store and Sack stated it is not a cleaning service. I got the warranty because people and grandkids touch chairs with dirty hand. 2 of my chairs have a pink stain and it is not cover. They wanted to know how it happened. I don't know family and friends come sit and I don't inspect their hand before they pull out chairs to sit. If I would of known this is not cover I wouldn't bought warranty. Wasted my money.

Cheap! Cheap! Cheap!!! I purchased the Huddle Up reclining sofa 14 months ago. I just pulled the handle to lift the recliner and the handle snapped right in two. I called Ashley Furniture to report the issue and they told me they won't fix it because I have had it for over a year. I asked them if they will just send me the part to fix it, but I was told that I will have to pay for it. "Even though it is a manufacturer defect?" I asked. He told me it is NOT a manufacturer defect because the sofa lasted a year. Apparently, Ashley furniture is made to only last one year! I do not recommend them to anyone! Their products are CHEAP!!!

I bought my electric recliner in 2022 and stopped working around February 2024. It is taking me almost 3 months now to get it fixed, guy came to look at it April 6. I called today April 16 for them to tell me the part was never ordered. Do not buy from Ashley furniture because you’ll be waiting a lifetime it seems for anything to be fixed by them. That is second party.

Never trust on sales person at Ashley. For their sales commission they can do anything. They will hide information about cancellation and after that customer care come up with new rules. This is all about St James Ashley, Canada.

I ordered Ashley Furniture on 12-5-23 with a promise to be Delivered 12-26-23, however it wasn't delivered until 1-2-24. They delivered my order Broken and Damaged. Upon researching, this is their behavior, not only with the 150+ stores in the franchise, but also is a Common Scam Ashley Furniture operates worldwide.

I am deeply disappointed with my experience with Ashley Furniture. I purchased a bedroom set from their Santa Fe, NM store in August 2022, and it has been nothing but trouble since day one. To start with, the delivery process was a nightmare. The delivery men marked up my walls, damaging them in the process, and even ruined one of the nightstands. While they did replace the damaged nightstand, they completely neglected to address the damage they caused to my walls, leaving me to foot the bill for repairs. The $200 reimbursement offered was laughably inadequate considering the extent of the damage.

The sales part of the experience was fine. We spent a lot of money to buy all new furniture for our new home. Delivery is something else and a horrible experience. Avoid! Delivery folks carried boxes in our new home and leaned large boxes against white walls damaging paint, and scraping walls as they moved furniture into the rooms. Crews were unclear on where remaining furniture was or if it was even coming the same day as planned. We finally got in touch with someone that told us that none of our furnishings were coming that day except for the bed mattress and lift frame. Basically ended up sleeping on the floor for several days. The next delivery finally came with some of the outdoor furniture and we had no issue.

So this place is a JOKE! Don't EVER shop here. I have waited over 8 months for furniture and now that are changing my interest on my account with no warning. When you call them they just make excuses and tell you you're wrong. I will NEVER BUY FROM THEM AGAIN.

I order a table and chairs based on the color in an ad. The Medium Brown in the picture is not the light color shown. The one that was delivered is much darker. I tried to refuse the table but they said it was the right one. I want to return the table but they will not let me. I tried to contact the store immediately after the table was delivered and wasn't able to reach anyone because of their phone system!! I will never purchase anything from Ashley's again!!

I recently went into the Long Beach location on Carson Boulevard. I was helped out by an amazing associate Named Zahori **. She was very helpful and very polite, always knew what I was looking for and exceeded expectations.

Ordered 2 bar stools and was supposed to ship out quickly. Now because we didn’t pay extra for the white glove delivery service we are on backorder for over a month. They have the stools in stock too!!!

DON’T. They promised a delivery of 9AM-1PM. They delivered at 3 PM. No apologies. They were instructed to NOT contact me regarding the delivery. My husband has full authority. They called me. No one told the delivery drivers. When I called they to ask how they would apologize for their poor service, they couldn’t have cared less. 23.99 % interest.

Worst customer service I have ever dealt with. I have been trying to get Ashley Furniture warranty out to resolve issues with the couch I purchased from them. Has been a nightmare. Finally set a day up, take the day off work without pay for them to not show up. Called customer care. Asked to speak with a manager, management would not take my call. Response I received is "Someone will call you back in 24-48hrs." This is by far the worst customer service and still have no resolution. I will never purchase another thing from them and will be sure to tell everyone I know about the horrible experience I have had with Ashley Furniture.

Bought a king split with lift bed and massage. Well little did I know that after 48 hrs you cannot get a return or refund. Massage stopped working on one side completely and it is now 3 1/2 months and still no part. The other side is doing the same. Guess I have to wait another 3 + months for this part. Very very dissatisfied. I will not go back to Ashley Furniture. Paid over $10,000 for this bed. Never again.

Absolutely HORRIBLE company. Screwed up my order TWICE. Ordered a couch and they cancelled my order for no reason—couldn’t provide a reason why. Then, tried to call them and they were completely helpless. Ordered the same thing AGAIN, and this time they didn’t even send me a confirmation or anything and the order apparently “disappeared” into thin air. I called 2 different numbers they gave me and neither of them did a THING. In fact, they both told me to call each other and neither could find my order! If I could give negative stars I would!!!!

We will never purchase furniture from Ashley anymore. They offer protection plan, but our protection plan actually was fraud. Protection company refuse to fix our furniture. We call Ashley customer service and they said can’t do something for us, it doesn’t matter if we purchase in their store and one of they employees sold to us. We trusted them but never again.

After numerous delays, we canceled the $345 desk. Synchrony, who handles their financing charged us for the desk and denied our claim to have it removed. Considering this and the poor quality, I will never again shop at Ashley.

Ordered bedroom furniture two weeks ago. Salesman made a mistake and ordered the youth dresser rather than the one he showed me on the floor. I have tried for two weeks to get them to pick up the dresser and deliver the correct one. After speaking with the salesman many times then going into the store to talk with the manager I still got nowhere. Their answer was they sent a request to their home office and are waiting for a reply. I have also talked twice by phone with customer care and after promises to get a reply in 24 to 48 hours I have still not received any response. Asked to speak to a supervisor but was told they are very busy but will return my call as soon as they can. Of course no reply. I have filed a complaint with the Better Business Bureau. Hopefully they will be able to help.

We purchased 2 end tables for our den over the phone after actually seeing them in the showroom. It took us a minute to decide to buy them. After purchasing, we advised them on the phone of the day we could come pick them up & they agreed. We drove 30 minutes from one county to the next to pick them up only to be told, "Oh! They're not here, they're at our warehouse" (another 30 minutes across the county). So maddening. They could have informed us of this at purchase.

I ordered furniture to be delivered on a specific date for my 80 year old aunt. I was promised by Amkit on line-no problem. Well I have spent 3-4 hours on the phone. They shipped right away and we had to return since we did not own. I wasted 3-4 hours of my time on line trying to get Ashley to pick up the packages delivered to location that we did not own yet!

Still waiting on a confirmed delivery for my sectional. It was supposed to come between 10 and 2. It’s 7:30 and still nothing. I had to call a few times as I got no phone call or communication of any kind. The person I spoke to couldn’t seem to get in touch with the delivery men. I can’t believe that I was the one to reach out an hour after it should have been delivered. The person I spoke to said it still may be delivered but if not I can call on Monday to find out what happened, but Sunday they are closed so nothing can be done anyway. It’s infuriating to wait around for something that was bought and paid for to be delivered and it never happened. I will be canceling this on Monday and going to another furniture place. Very unprofessional. It’s sad because the people in the store were very nice.

BUYER BEWARE!!! The WORST CUSTOMER SERVICE ON THE PLANET!!! Have had a large credit open and unable to use it for what I want online! Some of the items can be ordered in store, some can only be ordered online and they are 2 SEPARATE STORES! Absolute nightmare trying to get help from any representative. Closing my account and WILL NEVER USE ASHLEY FURNITURE AGAIN!

Never buy a mattress from there!! I bought a Purple $3500 mattress and was told by two salespeople that Purple gives you a 100 nights trial. So, I said “I sleep on it and after 30 days or so if it’s too soft I can exchange it for something else." They said, "Yes sir..." I was like ok let’s try it out. Well, it was too soft! After jumping through hoops and stuff manager Eddie ** said I could exchange it but it will be a $524.85 restocking fee and a $229.99 delivery fee!! Yep, $754.84 to return after 28 days!!! 100 nights? Not even close, they have lost all my business! Ashley is full of con artists!!

I will never deal with Ashley again and it is not because I don't love my new furniture, it is their horrible customer service. I ordered a coffee table and the way that the legs a positioned it wobbles on carpet. I we put it on the ceramic tile it is fine. I just want to exchange it for something else but was told a repairman needed to come out first. So I played along or at least tried. I have tried 3 times to online (as directed) to set up a meeting. There is no way to set it up online. Then I call my salesperson and she was going to call me back after talking with her store manager. 3 days later I had to call her back, only to find out that they cannot help me. I explained to her that the table is dangerous to have with my 2 young grandchildren around. "Yes, I understand and will get back with you...." 3 days later, crickets.

I purchased a couch on 3/6/24. Expected delivery date was for March 28, 2024. However the delivery company said that we weren’t home when we were home so we rescheduled for the delivery for April 4, 2024. Supposedly they came to the house at 2:41 while I was on the phone with the delivery company yet they never actually showed up at my house, but said that I was not home and were unable to deliver the couch. I still have not received my couch, even though I’ve been charged for a couch that I no longer own and no solution to this problem. Therefore, I will not be receiving my couch.

Bought recliner in January 2024. Said it would be delivered in February 2024. It's April 2024 and still no recliner. Last time I buy anything from Ashley in Green Valley, AZ. Service sucks. It used to be good furniture store. Not anymore.

Ashley Furniture get 5 stars on selling and taking your money, that is for sure! The problems starts after that. I spent right at $10,000.00 on a bed set, dining room table and chairs. First they shorted me 2 of the 6 chairs and had to argue with them about whether or not the other two chairs were in the recipe, which it was. The highly expensive bed started making noises from the smart base, and that is still on-going. Seems like Ashley Furniture outsources their customer service to India like most other places now and that is just a total nightmare. I hope I get the bed fixed in the near future. 1 star or less on the customer service, BEWARE!!

We bought a king size bed frame and a bench. Brendan was awesome to deal with and the bed frame is really nice. That's the only good thing I can say about Ashley. We paid $150 for their delivery and to have it assembled. When they were done assembling it it was wrong. The slats for holding the mattress were not spaced out the way they were supposed to be. There was 2 spots where they were all bunched together. There was a about a foot at the end of the bed that had no slats and no support so when you sat at the end of the bed you just about went right through it.

I will never deal with Ashley Furniture again. Bought a bed frame and bench for the end of the bed. Paid for white glove service. I had to twice remove the mattress from the bed and fix the way the slats were put on. There was about a foot at the end of the bed where there was no slats. Then had to again take the mattress off to move the bed so that all the bolts could all be tightened up as a bunch were left loose. Talked to customer service about this…. Oops sorry, was the reply. One piece was not delivered so I had to go pick it up. After all this I didn’t really want the bench so I tried to return it. Nope had only 24 hours to return it and it was 3 days. This is a company that doesn’t seem to give a damn about their customers after they have your money. I would never recommend them to anyone.

Zero stars if I could. I bought I dining room table and after seeing it in my home, I decided that the color didn’t really match my kitchen and living room. I contacted them the next day to see if I could do a return or exchange and they said no. They never mentioned to me that there’s a zero return or exchange policy. I feel like they should be more upfront about that.

The sales staff at the store were great, but the couch was delivered with rips in it and when I called immediately upon delivery- they wouldn't replace it. It took me 4+ weeks and 16 calls to their customer service to finally get a service appointment (after 2 appointments were previously booked but no one showed up) and when they did show up, the service technician said he was only booked to fix one rip, not all 3. Thankfully he was great and managed to fix them all in time but he said they should have booked more time. Absolutely terrible customer service and I will never purchase from them again.

DO NOT SHOP AT ASHLEY FURNITURE. SAVE YOURSELF THE TROUBLE. Bought a bedroom set (headboard, footboard, box spring and mattress) for $3,000.00. It was delivered on a Saturday, After sleeping on the mattress for just one night, felt such a huge discomfort with that mattress, I am now suffering from back issues. I called to have it exchanged on the second day when it was delivered. I was told the Ashley mattress don't have any return or exchange policy (just keep in mind the sales person never mentioned this to me). I pleaded with the manager DANIEL L. who offered as a one time courtesy to have me choose another mattress but there would be a 10% restocking fee and I will need to pay for delivery again. I said ok and it was agreed upon. I went to the store to choose another mattress which I was told I have to wait. They don't have the approval yet.

I am writing to express my deep dissatisfaction with the recent experience I had with your company. Unfortunately, I must warn potential buyers to exercise caution when considering doing business with you. My interaction with your company, as well as the associated delivery service provided by FedEx, has been nothing short of a nightmare. The issues and setbacks I faced have not only been frustrating but have also left me and my family emotionally drained. let's say a house without a table.

My husband and I bought a kitchen table from Ashley Furniture in September of 2023. 7 months later we noticed bubbling on the top of the table. I called to get the issue fixed. They are trying to tell me it is water damage. We have not had an significant spills that weren't cleaned up right away. If a kitchen tables can withhold a little spill then the product itself is garbage. It's sad that Ashley furniture's products can't last longer than 7 months. We will never buy another product from them again!

I purchased an Ashley love seat on January 10, 2024. It was delivered on January 17th. Great so far. When it was delivered I told the delivery man that something was not right because the recliner would not close completely. He did something to make it close and told me that it probably needed to be "broken in". I tried it and called the store in Houma, LA where I purchased it immediately only to be told that I had to call this other number. Once it is sold it is not their problem anymore.

After spending thousands of dollars at Ashley's, they delivered a broken chair and refused to replace it, offering repair only. We informed them that all the furniture would be returned. Salesman finally stepped in and we got a new chair. Their business model is repair only, as told to me by customer service. Worst customer service ever, if that's what you can call it.

STAY FAR AWAY. I have NEVER dealt with such incompetence in my life. We purchased a Tempur-Pedic mattress and a Tempur-Pedic Ergo ProSmart Base on 3/18/24, for more than $11,000. The products were delivered to our home on March 26. Within an hour of the delivery I called to report that the product was defective; the main box on the base and/or the cord are defective and the cord does not stay in. The delivery team returned to my home (after dozens of phone calls begging for someone's help, and being unable to reach this store AT ALL) and agreed that the product is defective.

Ashley Furniture Pflugerville worst store. They are not treating well. Please don’t go to that store. They are selling damaged old furniture items that are broken from the first day of delivery. They are not willing to exchange the product. I went to the store for assistance but they are saying to get out of the store. Price matching is not the same compared to online and it is double the rate in store. Please be careful while going to Ashley store and there is more chance of getting looted.

Purchased 3 rooms of furniture Sat 03/30/24. Spent 4 hrs at the store, and while there heard several customers that were not happy with the service and especially the manager. The salesperson appeared to be very new, and not sure what he was doing. Arrange for the delivery to be 04/06. He was reminded several times, to make sure it was scheduled.

Well the salesperson was very anxious so I can buy furniture. I spent a lot of money, delivery men all the time talking on the cellular, and even assembled the furniture incorrectly. Then my dinner table was very bad and my sofa too. Even I call the salesperson Enid ** and she told to call a handyman to fix my sofa. However the sofa that I picked was in the outlet and the four legs was 2 were different and was mounted wrong. It's a shame that a furniture treat customer so bad. My next step is consumer report. Not recommend this furniture at all.

The sales person we worked with didn't finish our sale to tend to a customer who just walked in. We never received a call or notification that our delivery was delayed. After several calls to get our furniture delivered, we were surprised to learn they only deliver curbside. They do not bring in the house or set up. None of this was communicated to us ahead of time. This was our first experience with Ashley. We will not go back.

I will never patronize this business again. Missing parts/ Damaged glass. My glass tables aren't secured and the glass that was replaced has some permanent smears that won't disappear. I've tried everything! No money back, no replacement offered! I should've went with my first mind and this wasn't it!

Updated on 03/30/2024: We have worryfree premium plus protection plan plus 5 years. We were trying to call in for this warranty but there were series of issues. First, whoever the staff picked up our phone did not even speak in English very well. They were saying they don't know my order, nor my name. I got a very hard time to understand what they were saying. We were crying and shocked if we actually still live in the U.S.A. Now, one of them asked me to send some proof of purchase and pictures of the defective items. The person said it could take for weeks to have the Claims department to over look at the case. Gosh, we are going back to the future, the third world countries!

Ashley recently purchased American based Resident, which includes their brands Nectar, and Dreamcloud among others. Within 30 days, Ashley let go of their American based staff, some of which had been with them almost a decade, just to retain their low paid Philippine based staff.

Extremely horrible service, rude and disrespectful customer service agent named Dawn. Reluctant to listen to concern regarding aftersale service of a sofa set for extended warranty. Hang up the call whilst attempting to express concern. HORRIBLE SERVICE!!!!

The fact that these scammers won't publish my pictures of their defective units on their website tells you everything you need to know about them.. All I did was take pictures of the busted & scratched up dressers as received and uploaded them with my review.. But instead they only publish pretty pictures of the items from others (others who knows maybe their cousins or other relatives) so this way they could keep selling the junk.. Stay away from these folks, and shop places which fairly display both good and bad reviews of the items they sell.

Do not order from Ashley Furniture online!!!! If you need to return an item they’ll make you pay shipping. Which in my case was $500 for a chair that costed $900 I’m going to stick with Amazon, Cb2., S and Walmart!!!!

I ordered a bed for my daughter and also a nightstand. The nightstand came immediately and was ok quality. The nightmare started when FedEx lost the headboard and footboard for a week. They were magically found thirty minutes after I complained on Facebook and reached what I assumed to be a social media employee. I got the bed and started assembly only to find I didn’t get the hardware to put the bed together! Ashley will not expedite the parts for me. A complete nightmare. I’d rather get big lots furniture from now on! No more business from me.

I’ll give Ashley Furniture 5 stars for “Worst Customer service” and 5 more for “greasiest sales people and managers.” Do not buy from here, never get the warranty. Hopefully I’ve saved you time and money.