Ashley Furniture Reviews

We purchased a sectional at Ashley Furniture on McKnight Road in December of 2021 and it was delivered at the end of February of 2022. I noticed some pilling of the material a few weeks back and contacted the store. They suggested I call the customer service number due the furniture having a 1-year fabric warranty. After speaking to customer service and sending the photographs of the furniture they requested the contacted us to tell us that the furniture was showing normal wear. We have furniture in our family room that gets daily usage and is five years old and still looks new. I had heard that Ashley furniture had poor quality furniture but thought we would give them a chance - well sad to say we should not have - we spent almost $3,000 and have furniture that looks more than five years old. We do not recommend purchasing furniture from Ashley Furniture.

Purchased a Powered Recliner in January of 2021 and had 2 service calls for the Recliner, last one in July 2022 and now the Recliner stopped working, call Ashley and she told me that my Recliner is out of warranty. I told her that the service guy replaced everything on my Recliner and I was told that the replacement parts are not warranted. & I would have to pay for a service call. So I have to figure out how to fix myself. I will NEVER GO TO ASHLEY FURNITURE AND MY FAMILY EITHER.

It took 13 tries to get my bedroom set as it always came to me damaged from the warehouse. Then I noticed recently after only having the end table for 3 months that I found another defect in the end table. Asked them about getting it repaired and they would not as it was not pointed out within 72 hrs. of receiving it. The Furniture is supposed to be solid wood, the veneer on top of table is peeling off. Will never buy from the again.

I’m not satisfied at all and will never shop with Ashley Furniture again. I purchased a bed out of pocket. When the bed arrived it was broken. I tried to get the delivery people attention about the bed but they drove off. I called and called and called but nothing was resolved. I drove 30 minutes to the store to talk with someone and they were able to get in contact with the delivery driver to come back. When the delivery driver came back the first thing he noticed were the defects on the bed. The side rails were crooked and the slates legs were high off the ground. He called customer service and the lady from the delivery service department (Maria) had the nastiest attitude about the situation and said it was nothing she could do but send out a service tech. I asked her how long would that take and she said she didn’t know. I would just have to wait.

Avoid it at all costs! Although I wish I had known this sooner, at least I can advise you not to even think about them. I made a purchase back in July, and the latest delivery date given was September 21st (probably sooner, they said). On Sep. 20th, no one had called me yet to confirm the delivery. I called them and was told the delivery has been moved to the end of October or the beginning of November...

They advertised a closet system at a competitive price but one can’t place an order for it, gives an error message and they’re aware of it but wouldn’t let you place an order any other way, tech support never called as they promised. They also advertise a promo code for signing up for emails but don’t send it to you.

I placed an order and it was scheduled for delivery today, September 30th between 3 pm - 5pm. They made a decision to come at 2 PM because they finished their other deliveries early and because I was not there at 2 PM, they canceled the delivery. Although MY DELIVERY WINDOW WAS 3 PM - 5 PM. Ashley Furniture justifies this **. I asked what’s the point of having a time frame if you can come when you find like it? They said, "We apologize but nothing can be done. We can reschedule you for next week." THEN I SAY CANCEL THIS IMMEDIATELY AND GIVE ME A FULL REFUND. WORST COMPANY EVER! But it gets worse! Then, they say, “Cancellation takes 7-10 days to process, once processed the refund takes another 7-10 business days to refund (:”. WHAT THE HELL!

Placed order and tried to cancel right away. The customer rep. told me that they will initiate cancel within 24 to 48 hours. And I never gotten any call or email on what is going on. I called again, and they said the same thing. Couple days passed and I didn't get any confirmation or call on the cancellation status. This time I submitted an online form to cancel my item and they gave me a message telling me to wait 24 hours until someone reaches out to me. I never heard anything. Couple days later I see the item at the doorstep and they charged me money.

I went into the Missoula store and had a nice salesperson. But when it came to making my purchase I found out it was so OVERpriced. I previously bought a living room set online with Ashley. I was still looking for a chair in their store it was $869.99 online from Ashley it was $429.99!!!! I called the store and the manager was the rudest person I ever talked to! They won't price match, called corporate waste of my time. Long story short DON'T SHOP HERE!!! There are better furniture stores in Montana than this one!!

I received a damaged and dirty sofa in the first week of July. The movers took pictures and reported the damage to the company and told me that someone will contact me in 2-3 days. 10 days later I called the customer service to see why nobody has contacted me. The customer service representative told me I need to send more pictures and they will contact me next week. 2 weeks passed and no one called me. So I called again. This time I was told that I need to call the customer service for online orders. So I called and explained everything again and I was told that someone will contact me. One week later I called and had to explain the situation again to someone new.

We received our headboard and the rest of the bed didn’t come for another 8 months. After receiving the rest we found out the sales lady sold us a bed frame and adjustable bed that were not compatible and the store won’t let us return anything. We have been trying to get in touch with customer services for months. We finally received a generic email without a person to reach or phone number, and they won’t respond to emails either. Nothing in that store is worth the headache.

A nightmare from the beginning!!!

We purchased a power reclining sofa and power wide seat recliner from Ashley Furniture in February of 2017. We also purchased the extended warranty that they recommended to protect our furniture. When the furniture was delivered it was damaged and it took me several phone calls to customer service to arrange delivery of our replacement furniture. Customer service kept trying to have it delivered during times that I told them we would not be available-finally in October 2017 our replacement furniture was delivered. In December 2021 a mechanism in the power reclining sofa broke in half and we have not been able to sit on that side of the sofa without being tipped backwards.

I purchased an expensive couch and ottoman from Ashley Furniture last year. I was told it would be smart to get a warranty since I have 3 children. I purchased the warranty as well and tried to make a claim a few days ago on the ottoman. The entire middle of the ottoman caved in like the support gave out. As I was filling out the questionnaire to submit the warranty claim I chose "loss of resiliency" for the damage. Maybe that wasn't the best option but it seemed like the best one to me. I get an email from the warranty support team telling me that since I chose this option, one that they provided, the ottoman would not be covered under warranty but that I could contact a repair man for a quote. I don't understand the point of a warranty that instantly shoots claims down unless they are just a scam. I also think the Ashley furniture sales team most likely knows this and this is just to get their sales up.

My wife typically picks out the furniture and I install it. We’ve been doing it like this for 20 years. I don’t know if it is this particular product or Ashley as a whole, but I have never been so disappointed in a piece of furniture. While it looks nice, the support pieces feel like balsa wood, the side rails are MDF, and the footboard drawers are 3/8” panel board. Aside from poor quality, it took us a year to get it - and it came in damaged. This will be the last Ashley piece we buy.

We bought this beautiful brown leather sofa set about 1 1/2 yr ago. The seats are already sagging and the leather covering on the seat area has stretched giving it an even more sagging appearance and one of the USB plugs stopped working. CSR sent someone out to check it out and they agreed the metal on the sofa had bent on both sofas, (mind you we are retired and it's only my husband and I here most of the time. My husband only weighs 180lbs and me, 145lbs) and it would require replacing the metal reclining leg part and USB as well. A month later a service man arrived, re-stuffed the sofa seating with more padding and replaced the bent metal and USB part. Even after all this it STILL looks like the cushions are sagging in front bc the leather itself has stretched. On top of all that the color has starting coming off and there are light spots on the sofas. They look like they are at least 5 to 7 years old.

I recently purchased a king size Realyn Sleigh bedroom set and I’ve only had it two months. The second week I purchased it the bed broke in pieces. It’s plastic and it made out of foam. I called. Reported the issue to the store. I requested a different bed. They made me get that same bed. I had issues with them. Had to wait weeks until it came in. Now I’m having problems again. The bed has a default on it. It’s squeaky when I get ready to lay down. I live Ashley’s but this has been a bad experience for me. Me sales lady Ms. Dee very sweet lady. Very helpful. She took her time with me when I first got the merchandise. If I was to get anything else and I’m a loyal customer I’ll ask for her again. I’m seeking help with this matter.

I purchased a sofa (Renley) and matching chair at the Cumming, GA store 7/29. Delivery 8/29/2022. Sofa was damaged. Went to the Cumming store and they arranged for replacement. Replacement was delivered 9/7. Chair was reported damaged (in person to Cumming, GA store) on 9/12 and have not received delivery info for replacement. Replacement sofa delivered 9/13, reported damaged by delivery person & scheduled for tech 10/15. I went back to the store and said I didn't want the chair or the 3rd sofa...requested my Money be returned. They said tech had to see it in October! I don't want either piece now. I want my purchase amount returned immediately.

Sterling Virginia store. I bought furniture last night. The furniture will not be delivered until 2 weeks from now. I saw one of the items cheaper online than in the store. I requested a price match and the store manager declined. I now attempted to cancel the order and they stated I need to come in which is fine. I used my bank card to pay the deposit and the store manager stated it will only be a store credit. They said it's on the invoice but I did not receive an invoice and it hasn't been 24 hours either. There's no customer service to reach by phone. Do not buy their warranty if you do still purchase from them. I bought a warranty on my sofa. The man who was supposed to fix my sofa cancelled the first appt because he was fighting with his girlfriend. When he did come out to attempt to fix my sofa, he made it worse.

We ordered a couch from Ashley Home Furniture. We had a scheduled delivery date of 9/2/2022. They sent us a delivery window of 4:30-6:30pm and this time came and went, then we received a text saying they were 15min away. Nobody came or arrived. The next day we called customer service who said we would have to reschedule for a date that was 2 weeks out. They finally get us an earlier delivery date but we are seeing the same time window with no guarantee of delivery. I called customer service and the guy's response was "I can't control when they will deliver it ma'am, we don't guarantee anything." Our entire experience with delivery from this company has been absolutely horrific. I recommend choose another store.

I guess some of these reviews were from a different management group. We ordered a bedroom suite from John ** who we thought was great in APRIL. We built a house and the closing date was moved up. We were told that there would be no problem in moving up the date; delivering to our house 30 miles away (another Ashley's was in our town) and we would have it delivered when we want. We were so impressed that we came back and ordered end tables. The total was around $4,000. In early August we were told we would have this in a couple weeks. After texts for four weeks in which we were told the delivery date was now mid-September, I found out it was on indefinite hold.

Don’t buy the insurance plan they try to sell everyone. My wife and I trusted them and regret it. It’s a horrible scam. Within a year, the $300 office chair I bought (now marked up to ~$400 on their app) broke within a year of normal use. Completely broke, as in I have no office chair and have to borrow my wife’s when I can or balance on this broken junk heap of a chair. So I file a claim.

I wish I could give 0 stars, but 1 is the lowest so I'll do that. I bought a $3,000 couch 6 months ago, it broke after a few days. My partner and I have since been dealing with the absolute worst service either of us have ever had. We call, we get hung up on. We are told we'll be called back, we get no calls. We have been calling, emailing, texting at least twice a week for 6 months with hardly anyone responding.

Ashley Furniture is the worst, very bad quality products, very bad customer service. On Aug 13, 2022, I've bought recliner Sofa and the Sofa is very bad, it's half reclined (without reclining it). Ask Ashley to return. Customer service reply with the same template that, "You've only 72 hours to return the Sofa no matter what."

I purchased a bedroom set in summer 2017. I don't usually get warranties, but the salesperson told us that we'd be entitled to a "full refund" of the warranty cost if at the end of the 5 year warranty period we had not used. Because of this, I opted for the warranty and set a reminder to claim the refund if the warranty had not been exercised. I just called to claim my refund and now, 5 years later, they tell me that I get a store credit. A store credit is not a full refund. The furniture we purchased has worked out, but I'm writing this review to draw attention to this breach of integrity.

Ashley Homestore DARTMOUTH NOVA SCOTIA. Over a 10 year period I have purchased 3 mattress sets and 3 couches. That's A LOT of money. My most recent couch was delivered the beginning of December. I live alone. I do not use my couch often and I also take very good care of anything I own so it should not look like it does within a month or so of owning. I’ve contacted the store with a response being that, “Hi Sarah, I do apologize for the delay. I’ve been talking to the General Manager and service about this, and they said this is not a quality issue and the pilling is normal. The easiest way to quickly take care of this is with a fabric shaver, and it will look like new afterwards. I’ve attached a link to an article on upholstery fabric pilling that has some suggestions. **I had to remove the link sent to me as links are not allowed in reviews**. I’m sorry this probably isn’t the answer you were looking for. If I can be of any other help, please reach out.”

Do Not buy anything from Ashley Furniture, especially Ashley Furniture in El Cajon! Horrible. We purchased a new mattress, was told it came with a "free" adjustable frame. In addition, we also purchased a new bedroom set for our daughter. In the showroom we triple confirmed with the sale associate and the manager regarding the style of the headboard for the new bedroom set, when it was delivered it was the wrong headboard. It took several weeks to get that fixed. But the best part is that the "free" adjustable frame, was not available for many many weeks... so they upgraded us, we were told it was a great deal about $1,800.00 adjustable frame for $300.00.... Of course it's too good to be true. Because the adjustable frame that they sold us does NOT go with the Tempurpedic mattress.

There once was a couple who decided it was time to replace their mattress. They went to Ashley where a nice lady helped them pick out a nice king bed frame and mattress and adjustable bed frame with the optional mattress protector for a kingly sum. The nice lady assured the couple that all was in stock and so delivery in the agreed upon Saturday was assured. The couple were happy and said thank you and goodbye to the nice lady. They were excited for their new bed.

We have been dealing with Ashley Furniture since March of this year trying to get our furniture right. First it took them over 2 months to get the furniture to us which I can understand because all business are problems obtaining merchandise. But when we finally did get our furniture at the beginning of July, one piece was broken and almost every other piece has black scuff marks on them. They were off-white pieces. We filed reports immediately and were assured someone would take care of it. A delivery was scheduled around the middle of June to replace the broken piece. Still no word on the scuffed pieces at that time. On the delivery day we waited all day. At 9 PM that night we get a call telling us it was too late and our delivery would have to be rescheduled.

Ashley Furniture started out in Wisconsin close to where I grew up...I've bought a fair amount of their furniture over the years because of my confidence in them....My last purchase REALLY changes that. On February 7, 2022, I ordered a reclining sofa, paid extra for the "protection package". A few weeks later, I finally got the email giving me a delivery date...May 11, 2022. I wasn't excited with that, but was willing to wait for my brand new Ashley product. I needed a sofa, in cream color, with recliners. Not many on the market in that color. On May 9th, received an email that delivery delayed, no date. Finally was told it would deliver June 11th. I was going out of town for business, but waited for the delivery. Unpacked it on June 19th.

Our bed arrived without hardware. Instead of Ashley rectifying the mistake, they had the contractor take the bed back to the warehouse. Now we have no bed and husband had back surgery. They say the will “contact” us in 48 hours?? In the meantime, he has to sleep on the floor (we gave away our old furniture in anticipation of the new bedroom set). Why not leave the bed and send someone with screws. Or, tell us what screws we need and we could get them at Home Depot and put together ourselves. I don’t think a few bucks of hardware is worth getting sued for damages.

Had to wait 8 months for furniture which we understood because of Covid but when it came the zippers underneath were split. When they came out to fix it the repair man did terrible job so he came out again then left with staples sticking out then third time a professional from North Carolina came out and fixed it again. Now only had it a year and a half and the cushion zipper is split again and we ourselves had to fix fabric underneath because it was tearing!!! Never again Ashley Furniture!!’ Terrible made furniture! No one jumps on furniture. We sit on it!!!

I purchased living room furniture from what I thought was an honorable, reputable furniture store and have been sorely disappointed. I have yet to use the bed part of the sofa. This is in a home with a 100 pound elderly person who rarely even sits on it. The arm on one side is defective, broken, (however you want to call it). A support board is loose, broken, not doing what it should, but because I can't directly see that it is broken, I have been told by customer service and the extra protection plan tech that it is not broken and therefore will NOT fix it.

I purchased a couch on 3/12/2022 originally that was $1000. When it came in, it had turned out the couch was 2 pieces and the money we spent was basically a sharp angled chaise with no armrests. It was delivered within 2 weeks of purchase, and I called to find out why I did not receive the entire couch the day of. I was able to get a discount on the second piece, which was delivered close to 3 weeks later. The entire time, we had almost nothing to sit on besides the tiny chaise. When the second piece was finally delivered and set up, I was very satisfied. However, the second piece broke within a month of purchase. I had to call 5 times to get it replaced, every single time I was told I would "hear back soon".

Unbelievable! I purchased a dining room table in December 2021 and they still have not delivered it. They have rescheduled the delivery day 6 times! The customer service representatives are so rude! The first time I called Ashley in March and asked about the delivery date (originally scheduled to be delivered in February) and the reps said "That's your problem?" I've been disconnected by CSR every time I tried calling them, over the 8 months of waiting!!! I've paid over 3k, waited that long, and got nothing but attitude from them! They named themselves as A #1 furniture store, but I would never buy anything from them again.

Updated on 08/26/2022: I wrote a review and immediately received a call from the store offering me a replacement only if I removed my review but would not schedule the delivery until the review was down. I removed the review thinking they finally wanted to solve the problem. But....they only delivered part of the sectional (the part with the broken frame) and left me with the other half of the couch. There is a 2 inch difference in cushion height and the two pieces do not fit together right not to mention the color difference. I called them back and spoke to the same person and after she talked to her Manager they said there is nothing they can do for me. I can either keep it as is or they can deliver the broken piece back to me. When I asked to speak to the field leader in charge she said "it will just come back to me anyway". Their furniture is literally stapled together and they really don't care about quality or customer service.

We purchase a bedroom set and a mattress with its foundation. They sent the wrong foundation. Now they say will not exchange it for the proper one. This after several calls and a two visits to the store. I have never been treated so poorly in my life.

I bought an Ashley Darcy line love seat in Cobble stone. Got it today 8/5/2022, The guys didn't want to even bring it in the house for me, but they did. I started to unwrap it and discovered it is ripped and torn, the backs broken and it's the wrong color. Close but it's steel and my couch is cobblestone. Called within 30 minutes of them delivering and was told they were already out of my area. So now I am stuck with a piece of junk that no one will come and get until at least at a minimum of Monday. I understand that sometimes in shipping from one warehouse to another that things can be damaged, it's the lack of support when it is. It would not have killed the drivers to come back and get this piece of junk.

Do not buy online. If you get something that you don't like or find an issue after 7 days from delivery, you can forget about any customer service help regarding exchange or return. Multiple levels of customer representative that you have to deal with before reaching the right person who is able to answer your question, but still there is no accountability and no direct person who has the authority to make a decision that you can talk to. They are rude, they lie and do not communicate back (email or call). Online business is different from in-store business. There is no guarantee what you see instore is same you will get if you chose to order online.

I ordered a 2500.00 Dining room set. A chair came broken. I reached out to customer service, no help, they made get photos and so on. Then told me, "Oh I can't help you, you are in the wrong service area." Even though they had my address and we spoke about it. Then gave me a number to call, but informed me that if the chair can be fixed it would just be fixed. The leg is broken. I have no words to explain the disappointment for the about money I spent and the customer service I received.

I purchased a sectional and from the beginning everything went wrong. The legs was crack, the back was not done and they blame that everything has to be because of Covid. You can see my picture and see it for yourself. I’m still fighting with them to take this sectional away. Material very cheap and no good quality made. Someone in customer service told me to go and get a life. Very rude person.

Poor quality for a very expensive product. For the 3rd time I purchase living room set with separate recliner and the leather which I think was vinyl started to fall apart within little over year. I very much was specific on what type of leather I wanted to purchase but like they lied before I had same results as before. I wish I could post some pictures so you can see. Very frustrating. But it will be last time I ever put foot on Ashley store to look for anything.

We purchased a sofa in Jan 2020, 3 months later the frame broke in 2 spots. Due to COVID it took them months to come to "repair" it. They also tried to force me to use the warranty that was pushed on us to buy! (We were told it would cover EVERYTHING, We felt pressured and we were assured it would replace or refund any of the sofa if we were not happy with any thing in the 5 years.) I then had to argue with Ashley's and said it is within the first year so I will not go thru the ins policy. They argued and I finally got them to send someone! It was prob 4-5 months AFTER we called about the frame. So right off the bat we had a sofa we couldn't use for at least 6 months!

Furnished my entire Nevada house w/ Ashley Furniture a few years ago, including a cloth sectional. I fell in love with the sectional but I have always had leather so I was extremely hesitant to purchase cloth. The salesperson convinced me I should go with what I love and assured me their warranty company, ProtectAll, would repair or replace the sectional if anything happened.

Buyers beware when purchasing pillows at Ashley. I purchased 2 pillows last Wed (July 15/22) and these pillows are terrible. The pillows create a lot of neck pain and very uncomfortable. Pillows were $89.99 each. These pillows, once purchase cannot be exchange or refunded at store. I purchased 2 of these pillows last week and unfortunately for me, I am stuck with them because the store CANNOT ABSORB THE LOSS OF THIS PURCHASE. As a loyal customer in the past, I will NEVER support their business going forward. Their reasons why they cannot exchange pillows is pathetic, every store has experience Covid and still have a return policy no matter what the item is. Shame on this store and their policy guidelines to pillow exchanges, losing a customer over such a small amount of money ...Is it worth it...Will this make them richer??

If you want poor customer service and a hassle to get a refund, this is your place to shop. We purchased a love seat from the Melbourne, Florida store in January, 2022. It was delivered as expected but after a few days we realized it was defective (not as firm as the one on display in the store). We called Customer Care which resulted in being number 78 in the on-hold queue. You have the option of having them call you back which they did an hour or so later but we were told that the product could not be returned because it was more than X days from delivery. We called again and this time was number 400+ in the on-hold queue. They returned our call and scheduled an inspection.

On May 21, 2022, we purchased bedroom furniture for our master bedroom. When the furniture was delivered on July 7th, the headboard and siderails were returned items and not in an original box. Since the headboard did not have any damage we were okay with accepting the furniture. We were not contacted before delivery to let us know the item was a return and given the option to either accept it or not. The delivery service could not finish bringing the furniture into the house and assemble it because one of the men threw his back out while bringing in the first piece. I was asked if it was okay to put the furniture in our garage, that way they did not have to send another delivery truck and could just send a couple guys with the necessary tools.

Delivery of furniture took two months and delivery is again scheduled for today... I sure hope it shows up. We kept being told that delivery would be in about two weeks and then it got extended again and again for additional two week delivery periods. As if that wasn't bad enough, they didn't bother to keep us updated on the delivery status and they kept telling us that they couldn't find the order in their computer system. We still have more furniture that we need to buy, but we certainly won't buy it at Ashley's. After the fact I read the reviews on this store and wish I had read them before we bought. There were many poor reviews including their delayed delivery.

Went in on a Saturday and knew exactly which mattress I wanted. Took the Sales rep 30 min to verify that it was in stock at the warehouse, so I went ahead and ordered it. Got charged $69 for shipping even though on the website they advertise free shipping, but that's kind of besides the point here. Anyways, paid for the mattress and shipping and have a confirmed delivery date the upcoming Wednesday. I arranged to take off from work so I could be home and receive the Mattress. That very next Monday I get a phone call that the Mattress is not in stock and it would take an extra two weeks to get! Asked for a refund over the phone and the guy actually tried selling me a different mattress, more money and a different comfort level that I desired.

I purchased recliner sofa in 3550 including all price and now in just 12 hrs after delivery price on Amazon 2850. Same product, same design, Talked with customer care and they told they are not matching price as delivered, Disgusting experience with this Store, Tomorrow have to go to see store manager at Ashley Woodbridge NJ, let see what they are doing,

I had a bad experience with this company a few years back and decided to give them a second chance. My nightstand was delivered damaged and I’ve reached out for two weeks now to either exchange or refund the item. The representative all say the same thing someone will contact me and leave me on hold when I ask to speak to a manager until the call eventually disconnect. If or whenever this issue is resolved I will be cutting up my charge card and will never shop with this company again!!!

Very slow delivery. We have ordered several items costing us around $10,000 since 5/14. Today is 7/8, but we received only three items. We are still missing 6-7 items. We went to speak with store manager twice. The only thing he did was blaming to the factory. Now we want to cancel on the items we have not received. The manager told us to pay 10% cancellation fees. That is really **. He is not responsible at all. I wouldn’t recommend this location. Bad service after sale. Very slow delivery and very disappointed!!

Ashley Furniture advised me that if I purchased a product, they would contact me before delivery to schedule a date and time. This was critical because I was not scheduled to move into address for another month. Then, I received an email saying the item I bought was being delivered that very same day. I tried to stop the delivery because I won't be living there for another month. I was just notified that the item was delivered at some delivery lockers in my new complex. It will sit there for over a month and will likely be vandalized or stolen. I begged Ashley Furniture reps for hours to help me. They couldn't stop the delivery. They assured me I would be contacted to schedule delivery. They did nothing. I will never buy anything from this horribly managed company again. I'm sick to my stomach realizing that I probably lost over $200 due to this company's lack of initiative to solve a problem they created.

Went to the Lynnwood store, everything was checked to be in stock then scheduled delivery. Day before expected delivery found that delivery was rescheduled for the following week because items were not in the warehouse. Spent 2 hours on the phone. Got confirmation delivery would happen 2 days later and items were in the warehouse. 2 days later found delivery was rescheduled for the following week. Requested full refund. Seems this company doesn't care once they get your money. Will not buy from this store or any Ashley product regardless of seller.

I bought bedroom set and dining room set. Bedroom set has never been used. Bed and dresser has cracks. Called to customer service. They said nothing will be done since it has been more than 6 months since delivery. Spoke to manager at store. Manager stated item has manufacturer's warranty and if manufacturer will do nothing, they cannot do anything.

I placed an order for a bed. 4 times the wrong one was shipped and I did not accept delivery. After the 4th time I cancelled the order because I was told we might not get the right mattered ever. I have yet to be refunded 970.00. I repeatedly asked the sales person and manager. I was sent a screenshot of someone’s computer showing the refund was approved but nothing was ever processed. I checked multiple times with my back and was told multiple times by the store it would “take time” for my bank to process. This was over a year ago.

I would give a minus 1 review if I could. I bought a Purple Mattress from Ashley Online less than 30 days ago, in this time my back is killing me and the side of the bed is broken down already. In 30 days this should not be happening. I reached out for a refund/return and I am told there is no refund once the product is opened and used. This is not a way to treat your customers and to have faulty products. I have been told multiple times they will not help me. So now I am stuck with a $1200 Mattress that is a POS. I am never gonna purchase from Ashley again and I am blowing up negative reviews everywhere. Their customer service is **!!!

I purchased a bed set. Finally I get the delivery 6 months later. I wasted the whole day waiting the delivery. And the guys dropped my stuff somewhere else. When I called CS the lady says the delivery is done.

We purchased a bedroom suite from Ashley Furniture the end of February. We were told at the time that it would be delivered in 3 weeks. We figured that would not happen and it would be a little longer. However, it has now been 4 months!!! I get monthly "thank you for your patience" texts which mean nothing. They offered to deliver what they have (I am guessing floor models of some of the pieces we ordered). I told them no because I figured they would deliver some pieces and then "oops, it has been discontinued!" email would follow. So, we are still waiting for the furniture. They said I could cancel but they would charge me a 10% cancellation fee for them not being able to deliver furniture. Buyer beware!! They will say anything to get your money and then you are left out to wait and wait and wait. I will never buy from ashley furniture again!! Bait and switch. They out and out lied!!!

We went to Ashley Furniture in Covington on Memorial Day to shop for furniture. We had relocated and our stuff is not here yet. We are living in an empty house. We explained that to our sales person who was standing next to a pylon that said "IN STOCK". She proceeded to sell us an "IN STOCK" sectional and a mattress that has the lifting mechanism for the base. We were told the mattress was "IN STOCK", but the base would have to be ordered. We were promised a delivery date of June 2nd.

I bought a set back in January. Delivered late May. Chairs came damaged. They refuse to exchange or refund it! Only a repair can be done! Why should I accept this? For that I would buy second hand furniture... they even refuse to pass my call to the manager. They said they got in contact with them and that the "manager" said it's their policy.

Aahley Furniture, carle place have cheated us. We paid in full for sofa bed, 2 accent tables, 2 cushions, 2 chairs, delivery stated for 18th june. When the delivery came, only sofa bed & bed were delivered. The bed panel was broken & others bent. It took hours to contact the store manager who told us they were not in stock & the sales person Mike didn't work for the company anymore. We had a housewarming party with guests & were left stranded. It has been 24hrs, no refund or solution so far. We will take legal action. How can you charge for goods if you don't have them in stock. The invoice also clearly mentions a full refund of goods are not delivered on the date. They never informed us of incomplete delivery. The manager keeps calling to say he is trying but it's clearly not working. We have no choice but to take legal action. We are cheated. The broken bed has to either be replaced or returned but Ashley are not answering.

The sales Lady was very good. The sofa on the shop floor was what I wanted. What happened after was extremely unacceptable. The sectional sofa and Ottoman was delivered. One section was wrong as it faced the opposite way. This was sent back and a new one delivered a few weeks later. The new sectional sofa does not fit flush and a technician came out to fix it with no luck. Not a massive issue. My main issue was the Ottoman which overhung on each side of it by about an inch. I said to the delivery driver that I didn’t want to accept it as it looks terrible and didn’t fit. He said, "Don’t worry, list all your issues within 48 hours and they will be sorted." They sent a new a technician to fix the issue. He came with a new covering and fitted it. As the issue was the unit itself being too big there was no change in the massive overhang.

I purchased a North Shore poster bed and after going to pick it up and getting it home and unboxing the bed was damaged and parts were missing and it’s been a nightmare ever since. Over 2 weeks now and still no answer when I’m getting another bed and I have had two people in customer service hang up on me and the store manager not return my calls. I definitely thought Ashley Furniture was better than this. I am greatly disappointed!

I bought a set of bedroom furniture from Ashley on November of 2021, I received them on May of 2022, one item (chest) is damaged once they delivered. Sales person said the product is made in US, but we found the label showing it is made in Vietnam. There are strong chemical smell and I fell uncomfortable even I start to sleep in this room after two weeks of it arrival. I called the customer service and they said smell is not in their service. I do not know what to do with these furniture because I am not sure if they are safe to my health. I only tell my true experience, my deep lesson is once you buy something, please review the comments in the website then make decision, otherwise you will buy a trouble. No opportunity to return at all.

They will tell you whatever they think you need to hear to make a sale. We recently bought a table that the salesperson absolutely guaranteed would be delivered on a certain date a few weeks hence. We insisted on a guarantee because of previous purchases that were delivered much later than promised. Anyway, the date came and went with no word. After several lengthy calls in which we were given various dates, we were finally told that the item was no longer available. I don't believe we ever would have been told that had we not called. Also, earlier furniture we bought--electrically adjustable couches--stopped working twice within weeks. Now it's stopped a third time and we've been told to expect a call from a service technician that I suspect will never come. And, of course, there's no way to track our service request. I will never shop at Ashley's again. If I could give it a negative score, I would.

We bought a Bed from Ashley. We found Head Board was damaged inside the package. The headboard and footboard were different models WITH MISSING PARTS. Upon contacting Ashley, we were told No Exchange or Return because of their terms and Conditions.

This place ran my credit with 6 different credit companies, came back and said that I was approved for $5,000. She said we would only have to put down like $50. My husband put down $255 and then came back and said we had to pay for the night stand - $500. The sales lady did not even come back to work the next day because she knew that she was wrong. The manager called and we went in and cancelled the order altogether and she said we would be refunded within 2-3 business days. This was 3 MONTHS AGO - We are going up there and not leaving with our money. This is the WORST service and company I have EVER done business with. The girl screwed my credit, I have people from these credit companies telling me we owe them money.

This is THE WORST customer service experience I’ve ever had. They DO NOT care about their customers. They DO NOT care about the quality of their furniture. I bought a new house. Went in the week before closing to get furniture ordered (September 2021). Ordered a beautiful, leather living room set. Sofa, loveseat, and recliner. Apparently it’s being discontinued, so we got a great deal! Upon delivery, the backs of all 3 pieces were scraped and torn. Holes in the leather. Looks like they scraped it against the wall of the delivery truck. The delivery guys shrugged their shoulders and told us they had to drop it off and we had to call the store. Well you can’t call the store. You have to call the “corporate office.” I call, they magically have another set and agree to swap it.

Checked back at the beginning of April and was told that it could possibly be another 2-4 weeks. Asked to have the order cancelled and they said that I would have to pay a 10% restocking fee!! A restocking fee for a product that was not even in stock! I declined and kept the order. It is now June and I just found out that my server will require another 6 - 8 weeks to arrive. This company has the absolute worst customer service that I have ever encountered. Who else has to wait for 8 months to get a dining room server? No one, that's who. Will never buy from Ashley Furniture again!

I will say one manager is being very helpful when she found out what was going on and is trying to help us. We purchased a sectional couch in the store. After waiting 16 or so weeks, lots of misinformation and conflicting information on delivery dates and the website told us we could have it in two days If we ordered the same couch??? The salesman ordered the couch backwards with the Chaise on the wrong side. The manager helping us at the store is the only reason we haven’t cancel the entire order because we really like this couch and we want it but this is absolutely unacceptable. Salespeople should know what they’re doing that’s why we went to the store otherwise we could’ve just ordered it online for a better price. To sum up our experience-we ordered a 5 piece sectional and ottoman in store on Jan 1. We asked for the sectional layout exactly as was displayed in the store and were very clear about what we wanted.

Shorted a set of sheets from my delivery. Delivery people said to go to store. When I got there, they wouldn’t give me set (they had 4 sets), and said had to come from warehouse. I didn’t want to stay home for the 5 hour delivery window, so asked it to be delivered to store and I’d pickup. I asked why couldn’t I just take one of their sets and they could replace. Manager said they’d call police on me if I tried. REALLY?! Next day feeling sick, so didn’t go. Got quite nasty phone call saying only 72 hours policy for holds. Terrible customer service.

This review is about our entire experience beginning Dec 6, 2021 to now. We ordered a Ralene Dining Server with $100 expert assembly through Handy on Dec 6, 2021 (online order) and we understood that the piece was on back order for 3-5 months. We then received multiple emails rescheduling the assembly from Handy, once on Dec 21, 2021, then Dec 29, then Apr 6, 2022, then again Apr 8.

Sales, Dec 2019, and delivery, Jan 2020, was great. Problem with seat support developed over time, 2021-2022, to the point we needed to replace/repair. Plan indicated we could get a replacement/repair. Support told us a provision in a separate document ("Home Delivery & Customer Pickup) invalidated coverage (problem more that 30 days old). Nowhere in their protection plan is this 30-day window referenced or mentioned. So, if a problem arises and is not reported within 30 days the hundreds of dollars you paid for the plan is useless. Hope no one else falls into what I would consider a shady practice by Ashley Furniture.

I am beyond frustrated, I purchased a sectional. Got it 2 months later after being given wrong info on delivery dates a couple of times. When I received it, it made an awful sound when we sit on one side of the couch, after two repair techs tried to fix it they offered me to replace the part or choose a 30 day replacement offer to go to the store and replace it for another piece. Since the furniture pieces have considerably gone up in price and we needed a couple days to go to the store and get measurements and the feel for the new potential couch. I was told, "NO. You have to make a decision now or replace the piece." I can't possibly make that decision without seeing my options in store. I am as is so disappointed with this sectional we got.

Was told that furniture would take 2-4 months to get ordered on 12/16/21. It's now 6/2/22 and still no furniture. Was told it due to lack of help in warehouse/ distribution centers/ supply chain issues. This is absolutely ridiculous and will not be ordering furniture from any Ashley Furniture place again.

Back in February we bought all new living room and dining room as well as a few separate pieces for a bedroom. We were told as that we could expect the furniture to be delivered by first weekend in March. That was a lie. We received a phone call around the end of Feb that the sectional would not be available until May so all the furniture couldn’t be delivered until then. We weren’t happy with this, but they said only one delivery could be made and it had to have all the furniture included. So, we really had no choice but to agree.

In January of 2022 we purchased a king size Foster & Sterns mattress and a new headboard and footboard from the Columbia MO location. Upon purchase we were promised by the salesperson and store manager that our 20 year old mattress would be taken and disposed of no matter the condition. The new mattress arrived in a reasonable amount of time. However, upon delivery the deliver person refused to take the old mattress. The new headboard and footboard took 5 months to arrive. Once it arrived it arrived severely damaged on both sides of the sideboards. When we reported the damage we were told it would be a minimum of 3 months to replace. We then asked for a full refund and were told no refunds are given even though this was never expressed to us at the time of purchase and no written documentation was given stating such. We will not purchase from Ashley again.

ISA helped us today at Ashley’s and he was so helpful, kind, and patient!!! He was very honest and helped me find furniture perfect for us and within my budget. The salespeople at Ashley’s were so kind and helpful as well! Great experience!

My wife and I purchased a couch, loveseat, recliner, dining table, six dining chairs, dresser, headboard, footboard and bedframe on Jan 5th 2022. At the time of purchase we were told it would be twelve weeks or sooner to receive our items. After a few weeks we received our mattress and adjustable platform. At twenty four weeks we started to inquire about the rest of our order. We were told it would be mid August before we would receive the rest of the order which would be about thirty weeks if they keep their word on that but I doubt it.

Updated on 7/2/2022: Ordered in mid December, now in July, still waiting for the left arm of furniture. Last part was supposed to be delivered today which I took a day off, driver called and said this one is broken too. Does Ashley's CEO read these reports, Nobody seems to care. This is Ashley's 4th delivery. They can't seem to make it right.

Bought furniture from Ashley, went in store after delivery to find out a NEW sales crew was there. They had NO interest in helping with my problem just of NO interest. NEVER looked up from their laptops.

The I ordered through their app. They said my couch was in stock on the web, so I chatted in to make sure that the item was in stock because I needed it by a specific date. I was told it was in stock, that it would be shipped to the delivery service in two weeks. Two weeks later, I checked, still no shipped item. I chatted into customer service because the app could not find my order. The agent was able to find it. They said I needed to call the Wyoming store to get a status. So I called them. They said they were out of stock, the website is notorious for being wrong and the customer service agents on the app seemed to have no idea what was going on. She also told me that each store is "third party" to Ashley itself. That being said, I dropped it and gave it another week.

We purchased a sleeper sofa from the Ashley Home store. Within 8 months the frame Broke and the sleeper was laying on the floor. They sent out a technician who screwed together the frame. He told us it would not hold and we needed to contact Ashley to get a replacement couch. We contacted Ashley. They had no record of the couch needing to be replaced and that it was fixed. Within a couple days it broke again in the same place, I sent pictures. I called multiple times. They kept putting in new work orders, a technician came. He was suppose to fix the frame but apparently on his end he was just putting the covers on the cushions. They supposedly ordered a new sleeper mechanism, it was never delivered and no one came. They never sent out a new technician, it was pushed off until after my one year warranty was up and they refused to do anything about it and told me to Contact my extended warranty that does not cover frame damage.

Absolutely the worst customer service ever. We bought a couch and loveseat March 5. We were told it was in stock and we could have it delivered March 8. March 8 comes around and the delivery driver shows up with just the couch. Says the sales person should have called and explained to us that it was on back order. No call from anyone so I called several times throughout the day and finally got ahold of our salesperson Sarah. She went on to say it should be in stock in the next week or so and they will get it delivered. No calls no updates so I would call and leave messages for Sarah with no return call. Finally got a call and it’s in stock will be delivered May 10. They said they could make us the first or last stop of the day and call us 30 minutes before arriving that way someone could be there. Well nope.

Purchased the chair in store. Delivered by Ashley not covered, not packaged, just open. The chair has a mildew smell. I have sprayed with perfume and Lysol but nothing helps. Ashley sent someone who says he too could smell the mildew but the end result... "We will Check the location to see if there are other complaints of a smell." Why do I care? Never again will I even walk into an Ashley furniture store. Lesson learned because someone said don't buy from Ashley. The furniture is horrible. Suppose I should have listened.

Do not order from this company!! There are hidden fees they overcharge you for that they can't account for. Customer service is no help at all!!! Furniture is cheap and big lots has the same exact furniture way cheaper! I will never ever purchase from them ever again it was such a hassle! Go to Raymour. They offer great furniture and finance!!! They also accept progressive leasing! Stay away from this terrible company!!! Save yourself the stress!

Fiasco. The Greenville, SC, Ashley delivered us a sectional that was the wrong color. We notified the salesperson who said he must have hit the wrong button. He said to contact customer service and they would take care of it. The person we talked to said it shouldn’t be a problem and that they would get back with us within 72 hours. After five days they got back with us and said our request had been denied because we had signed for it. We told him what the salesperson had told us about hitting the wrong button and that we even had taken a video of the correct color. It didn’t make any difference.

On November 22 2021 purchased sofa sleeper queen at Lakeland Fl store. Told sofa not available until early March 2022. Sofa arrived in my home 4/12/22. On the evening of 4/30/22, I sat down on my couch & frame broke on right front. I went to Lakeland store where purchased on morning of 5/1/22. I showed pictures & asked that sofa be picked up & account credited. I was told that Ashley policy, send technician to assess damage. Policy if repairable then do so. If unable to repair replace with brand new sofa. My husband & I are returning to our home in Illinois 5/14/2022. Sofa was purchased for family vacation home. We cannot change departure date due to medical testing & doctor's appointment on 5/16 and 5/17/2022. No one will be at Florida home address to receive repaired or new sofa. I want to return defective sofa & account be resolved with Synchrony. Tentatively a service technician is to come look at sofa sometime 5/5/22.

If I could give them 0 stars I would. On Sept 5, 2021 I purchased $5000+ of furniture from Ashley Homestore in Portland, Oregon. I was told at the time that I would have to wait a couple of weeks to receive a couch and love seat set from the manufacturers. After the date of delivery changed 4 times extending into the new year I decided to cancel the order altogether. At that time (sometime in December 2021) I was told that I was only going to receive a portion of the $1300 for the full amount due back on the loved seat and couch with no explanation as to why, even though this is a clear breach of the agreement that I signed at the time of purchase. The return agreement is for a full refund of the purchase price.

This store is the worst in customer service. I was there on February to buy a dining set, all my other furniture I bought it at Rooms to Go but the salesperson in RTG mentioned that the dining table set wouldn’t be delivered for five weeks so I decided to cancel and go to the Ashley HomeStore at 4607 Millenia Plaza Way, Orlando, FL. The salesperson ** lied to me. I explained to her what happened at RTG and she said that won’t happened to me at Ashely because they manufacture in the US so the furniture is always available. I called on March and ** mentioned to me that the furniture will be deliver on March 29, so I requested the day off from work and the furniture never arrived, no phone call, no text message, nothing.

I have been waiting for 4 months to get my order. I have called multiple times and placed on hold for hours. Reaching out my sales representative is a joke (Argenis). Worst experience so far, really bad customer service.!!

I purchased the under TV cabinet and set of dining room table and chairs in November 2021. I purchased it online and the delivery date was given to me for February 14, Valentine's Day. I received chairs, but not the table or cabinet. Before the date came I received another date for the delivery in beginning of March, then middle of March, then it came to April, that April 16, Saturday before Easter. Finally I found out that the table is in the warehouse and I went there and picked it up myself. Cabinet was supposed to come on April 9. This never happened. I received an email with new delivery date May 11. Then another email with another date, July. I am tired of this. This is unbelievable, how this company lies about delivery date. I will never purchase anything from them. They unreliable, constantly lying and when I call, they constantly prolong the delivery date. Never buy from them.

After we got our couch delivered, we realized the recliner on the end wouldn't recline. Still waiting for a solution after 2 months. Nobody ever made a ticket in the system to get it repaired even after talking to multiple people. Ottoman was scheduled 4 times for delivery before finally being located. One of the times we got an email saying "sorry we missed you" from the delivery truck as if we weren't home. Then we were told our ottoman was lost and had to be reordered. We had waited 9 months already. Was a circus. Not impressed. Stopped into Ashley in Madison today to talk with the sales person to see what was going on. Was told they would be in at noon. Stopped back in the afternoon and was told they wasn't back into the store till Friday. Ashley's customer service was absolutely horrible. Never going back there.

I bought from the Ashley store in November 2021. Both a set of reclining sofas and a dining table. Due to shortage the dining table was not going yo be delivered until February and we agreed. The couches were delivered like a week later and were the wrong color. We decided to keep them and exchange one of them from a sectional to a couch, but it was delivered the head control did not worked. I called customer service and placed a service order. They told they were going to call me and come out within 2 weeks. It has been MONTHS!!! and still nothing, every time I called I get the runaround and say someone will call, but no one ever does.

My spouse has stayed home twice now to wait for a delivery that was canceled without ever notifying us. Customer service is awful. They only go off of a script and while they tell you one thing there is no follow through with what they promise.

On March 11, 2022 I went online to purchase a chaise sectional with a 4-6 week delivery time frame. I was contacted on March 24th and was given a March 30th delivery date. I was contacted on 3/28 stating that only half of the sectional will be delivered at the remaining half would be delivered sometime around April 30th. I contacted the store to inform them that I wanted the entire order delivered on 4/30th, I was informed that if I didn't accept the 1st half it would be put back in stock and sold to someone else.

I ordered a sectional and ottoman on 4/11/22 that had an estimated delivery date of 4/14 to 4/16. Once the order (almost $3000) was placed, I received an email saying the estimated delivery would be at the end of May. I called immediately to cancel the items. I was told the sectional was cancelled but the ottoman was at a separate warehouse and was in processing, so the customer service rep wouldn’t be able to cancel just yet. They said to call in over the next few days to see if processing was done and then they could cancel before it was ready for shipping.

I ordered a couch online (order # **) on 2/25/2022. I received a phone call from someone at Customer Care at Ashley on 3/8/22 to let me know that my delivery was scheduled for 3/26/2022. She said I would get a call the night before on 3/25 to let me know a more specific delivery window for that date. I also received an email confirming this scheduled delivery, and also stating that I would get a reminder email a few days prior to delivery. The week of my supposed delivery, I never got a call or email. So, on 3/25 I realized I could check my order status online through the confirmation email I received. When I clicked the link it took me to City Furniture, the place fulfilling this order, and on that site my order was listed as canceled.

If I could give negative stars I would. After waiting 3 months and four delivery dates and MANY MANY MANY hours on hold we finally got our order. We called multiple times with different dates and different reasons for the delay. When we picked out our furniture it was 3 to 4 weeks. Then it was another month, then it was another month. Trying to call and find out an ETA was a joke, looking up our order was another joke. We were told our order was going to be delivered on Saturday April 8th. Just to confirm that everything was still going as planned we called to confirm, and wouldn’t you know they changed the date again. Not only did I take time off wok, we got rid of our old furniture, so yeah this was a major problem.

My wife and I purchased new furniture as a Christmas gift for each other in November last year through Ashley online. They said it would take three months, It has been five months. We received an ottoman that cost $215 Within the first month. Ashley Put a hold on my credit card for $2400 and Then withdrew The hold once or twice each month while we waited. After three months My wife to find out when they will ship our furniture. She was told our order is being processed. The manufacturer is behind.

I brought a dining room table from Ashley just 15 months ago and I purchased the warranty. Around Thanksgiving I placed a claims because the table got stained. When I received the credit for the new table. I went to Ashley to order my new table just to find out it was discontinued 1 month after the purchase. To make it worse they don't make that color table no more. They're now trying to sell me a darker table which doesn't even match the chair. Also to pay extra money out of my pocket. Also they're saying that I'm going to lose the credit in a week and won't give me an extension. Knowing I live in Pennsylvania now it's a 3hr drive back to NYC. I'm a nurse and my schedule was hectic because of Covid. Their customer service was horrible over the phone and the warranty is a scam because they discontinued their furniture style after 1 yr and they just want you to buy a whole new set or a different color table which don't even match the chair.

This is my first big furniture purchase. I went to the store, but wasn’t ready to buy, so I later e the purchase online. Deryl, the online sales associate was very patient and answered all of my questions and presented all the financing options to me. The next day, google posted a lower price. I presented it to Deryl and he was very good about matching price and with the money I saved, I purchased the protection plan. Now I’m just waiting on the delivery. He was very good about following up and put me at ease with this big purchase. Thanks Deryl!

I purchased a wide seat recliner on June 20, 2021. It was delivered on July 30, 2021 with a gash in the arm. First of all, it was not covered in anything when it was placed on the truck or carried into my house. I have had lots of furniture delivered in the past. This is the first time I’ve worked with a company that did not cover the furniture before loading it onto the truck and uncover it only when it was in the house. I reported the gash that day and I have been trying to get it replaced ever since. It was first scheduled for redelivery on September 23. The driver came to my door and told me he wasn’t even taking it off of the truck because he realized it was also damaged. Again, also completely uncovered when loaded onto the truck. No protection!

My name is Roslyn **. I’m a Senior Citizen over 70+. My daughter, Felicia and I, ordered on May 3, 2019. Our Order Number is **. You delivered about Sept 2019. We purchased a lot of Bedroom Furniture and all the Extended Warranties. I’m going to keep this short and simple, since all parties are fully aware of the issues that have led us to seek advice of our State and Federal Government and filing Consumer/Antitrust Complaints against Ashley Homestore and Risk Assurance Partners.

Purchased almost $3000 worth of living room furniture back in December 2021. They provided an illegal contract that had our delivery date listed for 27 years away. Yes, you read that right. 27 years away. We called to cancel our order and to get a refund. They emailed us on March 1, 2022 stating they had canceled our order and to expect our refund in 10 days. It is now April and we have yet to receive it. They even tried to still deliver the furniture to us after already canceling and stating they would refund us. You have to confirm an appointment time/date with them to even have something delivered and we never did that. Also, they lie about what their warranty covers and give people broken & b rated goods. They will do anything they can to not refund you!!! Do NOT buy furniture from here!

It's just CHEAP - TERRIBLE material. To get in contact with ASHLEY FURNITURE it took us forever and they got here to see the couch instead of just changing for better / more expensive couch. They say no (even though we pay for insurance just in case.) They even got him the wrong color, instead of grey color he got green color. :( Horrible.

We bought this set $4800 living room set just over 1 1/2 years ago and it is coming apart at the seams. Customer service won't help as the year warranty has expired. The couch was replaced because the back broke and the wood punched through the material. Now, the love seat seams are coming apart. I told friends and my son and his wife just bought from Home Furniture and before had purchased from Ashley, as had we. I will tell all my friends and family. Word of mouth will hurt as my son just sent $5000 at Home which could have been Ashley.

I purchased 2 small matching tables. They were expensive, about $440 for the 2 of them, of marginal quality but fit my needs nicely. The first one shipped about a week later and was told the second one may take around a month. A little over a month later (2 days ago from this post) I called asking for the status. Apparently, only the sales rep, Michael, can talk to me, and, of course, never called me back. Called again this morning and spoke with Valerie, and Michael is busy. Asked to speak with a manager, the manager was out but I could talk to the assistant manager, John. But he was busy. Told them I could wait. I was put on hold and then hanged up on.

If I can help just one person or family "DO NOT PURCHASE FURNITURE FROM ASHLEY". I ordered over 12K in furniture, 90% needed repair or return. Guest Care is a joke. They just keep on saying sorry but nothing ever changes. If you want to return an item you are charged 25%. Please stay away from Ashley. Over priced extremely poor quality furnishings.

If I could give a -100 stars I would. The worse experience I have ever encountered. We purchased a round dining room table and chairs in Oct.8th 2021. The first delivery date of 11/5 was canceled without any notification. On 11/6 went to the Grapevine Store store "manager" was at lunch and not available. 2nd delivery date scheduled for 11/12/21. There were damages to chairs, table was unstable, delivery person took pictures of damages and sent them to 'someone". We were advised to keep furniture because it was fixable. We were then advised that we would get a phone call that same day or the next, we never did. We then called GRT (Guest Response Team) which is in Mexico.

Do not under ANY circumstances deal with Ashley Furniture if the item is not in stock. I purchased a sideboard that was not in stock April 2021, they said it would be delivered within 4-6 weeks. Eight weeks later "I" had to contact them regarding the status of my shipment. They stated it will be delivered the next month and apologized for the delay. They said this every month. I had to contact them every month concerning delivery of my furniture. I took days off work based on the day they said it would be delivered. They wouldn't contact me to inform me prior to, to inform me the delivery is not coming.

I purchased a $3500 sectional at Ashley by a salesman that appeared to be on drugs with B O that was TERRIBLE. That was my first warning to leave the store. After purchasing the sectional I contacted customer service for an ETA for delivery. I encountered more issues and it kept getting worse and worse and worse after simply calling about an ETA. I experienced bad customer service by various reps. I called and they would act like they didn’t hear me and hang up. It was horrible. I was told by one rep Ashley doesn’t care about their customers and will not do anything to correct any issues that I may have and they don’t want to hear people complaining.

I am seeking your help to protect my consumer and legal rights. Dufresne Spencer Group (DSG) dba Ashley Homestore, 4851 Citylake Blvd East, Fort Worth, TX 76132, who feels they are above the law and they can do whatever they feel. My name is Rachel **. On January 26, 2021, I ordered a 3 piece Matching Leather Living Room Set, which included a Power Reclining Sofa, Loveseat and Recliner. In addition, my purchase included a 5 year GBS Extended Warranty and White Glove Delivery. October 7, 2021, I noticed all 3 pieces of furniture were discolored. I was told this was real “Genuine” Leather. What I noticed upon closer inspection is that they sold me Fake Leather as Real Leather. In fact, it turns out the fake leather was just painted by DSG/AHS (Ashley Furniture).

The worst store ever! Horrible customer service. "Guest care" is a misnomer..Guest **... Poor Chinese products. They sent me defective furniture without legs....Not only did they not get it back, it's been weeks. My furniture is on the floor upside down gaining waiting for those imaginary legs and technician come to fix the defective product. DO NOT TOUCH THIS COMPANY WITH A TEN FOOT POLE. VALUE YOUR MONEY, TIME, NERVES AND YOURSELF.

I’ve purchased furniture with Ashley both in-store and online. I have no complaints about my in-store experiences, which have generally been straightforward and basic. Online orders however there’s some things to be aware of: We placed an order for an entertainment unit online, and quickly realized there was a problem after check out. I reached out immediately via online chat, and was told the customer service rep would enter a cancellation request and I’d get confirmation in 24 hours. 24 hours later, nothing arrived, and worried they’d ship, I called the customer service line.

I ordered 2 accent chairs and an accent table in my local store on 1/7/22. They set up delivery for the chairs on 1/12/22. They did advise that the table was on order until April. I decided to go ahead and get the table even though it meant waiting 3 months. On January 12th they delivered the WRONG chairs. I called customer service and the hold times were really long - it said I was 875 in queue. I decided to go back to the store. They were able to see what happened and place the order for the correct chairs. They advised it would be February. I agreed. They said we could keep the incorrect chairs until the new ones came. I got a delivery alert for 2/8/22. Turns out this wasn’t a delivery at all. It was Ashley Furniture picking up my chairs leaving my room empty.

In April 2020, I purchased furniture from the Ashley Furniture Store located at 9900 Fairfax Blvd. Fairfax, Virginia. The furniture was delivered in May 2020, and my brand new bed had defects within a few months of being delivered. This included the headboard, broken slats, the pull-out drawer as well as the mattress I purchased for $3,000.00. As soon as I noticed the defects, I took action and followed the protocol that Ashley Furniture has. There was a mattress inspection that took place and then a new mattress was ordered. The new mattress came and 30 days later the new mattress became defective just as the first one did. Once again, a mattress inspection took place.

I ordered a couch online expecting it may take a while to reach me due to back orders. Because it took much longer than estimated, I reached out to customer service multiple ways and ultimately was guaranteed it would arrive today and that I would be issued a discount due to my trouble reaching customer service. Today I called when my delivery did not arrive and was told none of my customer service interactions were recorded, they never could have delivered it today, and my partial refund was never processed. I had taken the day off for the delivery and moved out my old couch to prepare. Earliest estimate now is a month away. I canceled it. I don’t know who the 2 associates were who promised the refund and the delivery date 2 weeks ago, but they recorded nothing, and it honestly feels like a scam.

Ashley Furniture delivery is a problem. We were told the chair would be delivered on a specific date. I asked at point of sale if there was an in-stock issue or any foreseen delays as my mother is elderly and we need to coordinate someone to be with her during a delivery. I was told, no; it would be delivered on this date. I received e-mails to confirm the date. Then, 3 days prior - I received a call stating it would be late. They changed the date. I called to reschedule at a time when someone could be present and was told this happens all the time - the dates quoted are not necessarily accurate.

We were moving into a new home and needed a bunch of furniture, we ended up at Ashley Furniture. After months of waiting we received our order and everything was fine. We had our furniture sitting in the unoccupied home for 6 months before we moved in. 4 months after we moved in the edges of our dining table started peeling back. It was odd because it had only been sat at 3 times and we had thought it was actually wood, not a veneer on the entire tabletop.

I purchased a sectional set online but was then told it would not be delivered until 6/25. I then went to a Ashley store, they told me it is almost impossible to cancel but if I did they would give me a better deal, 1000 less!! So I have been trying to cancel my online order and no luck. I have called 37 times and waited on hold 7 hours. I talked to the rep and she said she can not cancel as the delivery driver has to. I reminded her that we are in March and furniture not coming till June. I also filled out the online form for cancellation- I got back an email saying they would give me 15 percent off if I did not cancel. They then said if I still wanted to cancel I would need to call them- they won’t cancel it online!

While there may be good Ashley locations out there, the one in Lake Havasu City is the worst experience I have ever encountered. From the beginning the salesperson placed the order wrong, to the delivery/assembly persons not knowing what they were doing, including dropping and breaking a piece of the newly delivered furniture that took 3 months to get. 2 months after that, I still cannot get the replacement furniture. I have been made many promises and have received nothing but a comedy of errors and "little miscommunications." This is now beyond ridiculous.

My sales associate was Joe **. He made my experience a pleasant one. Joe is so knowledgeable about the products and services provided by Ashley. I felt like he was straightforward and very honest in his presentation. I will be purchasing again very soon.

We purchased a very expensive Tempurpedic Cal King mattress from the Ashley store in San Antonio. The salesman neglected to put the old mattress removal on the ticket, so the delivery guys would not take the old mattress. They placed it in my front yard. After multiple calls to “customer service”, and three visits to the store itself, I’m being told that they will not pick up the old mattress. It’s been sitting in my yard for three weeks covered by a tarp, yet they are claiming that it’s heavily soiled, and can’t be picked up. They would have taken it if it was on the original ticket, but now it’s a health hazard to pick it up? They state that we have to go to the store to pay for pickup, as they can’t take payments over the phone, but even if we do that, they won’t take it. Are you kidding me? This company is useless at resolving customer issues, and after 20 years of being a loyal customer, I won’t be going back.

Owned the loveseat for 2 1/2 years. Recliner extension broke. Called customer service to find out warranty info. Customer service said repair would be covered, asked me for a photo of the broken lever, and scheduled a no charge service call for 2 weeks later. Nobody called or showed up. I called customer service who determined I was past the 1 year warranty, so they canceled the service without notifying me. I called the local store manager to complain about how it was handled. I was advised that the store manager was too busy to handle complaints. I asked for his email address. They refused saying it took too much time for the manager to handle so they don't give it out. Asked to speak to an assistant manager and was routed to a sales manager, who refused to talk to me because the National Customer Service department (who I was complaining about) handled those problems.

OMG!! This place is a joke!! They delivered us a sofa and love seat in 2021 and we still do not have the love seat repaired. The love seat had a defective foot that scratched our brand new hardwood floor. When we told them what the love seat did to the floor, they acted like they didn't even care. We asked them to only replace the foot or send it to us so that we could replace it ourselves but they just keep ignoring us. If I could rate them as a zero I would. Think twice before you spend your hard earned money at this place.

Ordered online and the discount from ad was not applied. Text messages and calls for confirmation were sent out from 8 am to 6 pm!! White glove service was to be applied for bed but not done. Never again will I ordered.

I’ve been waiting on my bed since July 2021. A member of your company initiated an email to me stating an item I ordered was in stock and asked if I wanted a partial delivery, in which I replied yes, as evidenced by my screenshot below. On March 4 2022 at 10:42am your staff contacted me stating they secured a portion of my order and could complete a partial delivery. Even if I elected not to, they stated they would notate my account so the items would be secured. I responded on March 4, 2022 at 11:17am requesting the partial delivery so my items would not be redistributed, as evidenced by screenshots below. Your staff neglected to respond. I AGAIN took the initiative to contact your company to follow up and am being told that you basically take back your offer to complete a partial delivery due to my lack of response? Which is completely bogus.

I ordered a table & 4 chairs with specific delivery date, chairs arrived but not the table. I called customer services, I was told to follow up with UPS for estimated delivery date, I called UPS, they said they don’t have it, since item is not shipped yet & doesn’t have a tracking #, contacted Ashley again, they said it will be shipped in 20 days. Horrible communication, why would they try to get rid of me by referring me to UPS knowing it’s not UPS fault. The darn item has not shipped yet!!! If I was informed of the delay, I could’ve canceled the order but now I have 4 assembled chairs & no table!!! Never ordering from them again.

Purchase a living set in December 2021 and was told it wouldn’t be available until the end of February 2022. I made a call since I never heard from Ashley and was told it would be the end of April. I called to cancel today March and they stated it would be a re-stocking fee of 10%, I ask how can you charge a re-stocking fee when the furniture was never in stock and available. I understand a fee if the furniture was available and I changed my mind, this is clearly a rip off to consumers.

Purchased a king size bed 2 weeks ago. Received shipment late because of weather. Upon arrival noticed box in pretty bad shape. Called Ashley's. They asked for 7 pictures. Opened box item in bad shape. Not only due to mishandling but very poor workmanship. Parts coming unglued at seams. Called again. Mind you we purchased the insurance from Ashley's also. The laundry list was impossible to assertion since we opened the box.. Needless to say You get what you pay for. In this case Very poor quality furniture that they make impossible to return. Beware.

We purchased bedroom furniture in August 2021. We received "free" delivery from the store. Our furniture came and we set up the delivery date. The Ashley employees came to set up our furniture. It look beautiful. Little did we know the furniture had been delivered and set up broken. The bottom of both dresser and chest were broken. I called the store and submitted a complaint. Their response was, "We are sorry. It's been in your house too long and we don't know who did this". We paid $2500 for this furniture and we were basically accused of breaking our own furniture. Don't purchase from Ashley. The quality of their furniture is nothing but trash. Don't waste your money on their cheap furniture. We have been long term customers of Ashley, but after this experience we will not be going back. I would have given them 0 stars but this system requires a rating.

Bought a sectional, and didn't need it till Early March, they told me no problem and then sold it without me knowing. I only found out when I went to have it delivered! They lie and then try to backtrack hoping you won't mind waiting longer. Shop elsewhere, got everything else through Bob's and Raymour.

Purchased a sectional set from Ashley furniture online early Jan 2022, received it 2 weeks later. Delivery was quick and within the given time window. The sectional set looked, felt great and fit perfectly in our living room so we were super satisfied when it was delivered and set up. Until 2 days later, two of the seats started to squeak every time you sat down, got up, or move around. We had only sat on these two seats maybe 2-3 times after it was set up. Contacted customer service first thing Monday morning and explained the issue, the agent said they will have to send out a technician out to verify the issue and if they can repair it.

Having been a long time customer of Ashley Furniture we were shocked as to the demise of this company! Ordered a couch and love seat on 2-20-22. Only love seat available to be delivered. Couch in approximately 6-12 weeks. Ok scheduled love seat delivery on 2-24-23. Great! Delivery guys tried to “shove” the love seat through our front door with all the shipping packing on it!!! OMG! Never saw that before. After two forced attempts. And when we reacted “wait! Don’t do that!!!” Main guy cut the shipping packing off outside our door and guess what!! Couch broken frame cracked nails thru material. He simply blamed the warehouse!!! He put back on the truck! No problem for him!

When trying to explain that the hardware provided is incorrect, they would only send me more of the same incorrect hardware. Drawers will not close or open correctly because of this, and they would love give me a refund either. How am I supposed to use a dresser that has unusable drawers?

A couch spring broke and we filed our claim with Ashley within the warranty period. After over a month of waiting for a response, they finally told us they denied our claim "due to customer use". The warranty doesn't say it becomes void if we "use" our furniture. We spent 2 more months and countless hours disputing their denial and even tried to go through the BBB who tries to settle your claim. During this process, Ashley side stepped every issue and came up with a new denial reason of "now it's past the warranty period". We filed our claim within the warranty period, so this doesn't make sense. We've also sent them 2 demand letters and spoken to numerous employees who agreed with us but couldn't help us because corporate made up their minds already. I don't know what we did to deserve such unfair treatment from them.

The delivery team appeared to be professional - however, they left Styrofoam on my carpet, damaged my wall (because they failed to use blankets as any reputable mover would do) by hitting it with the metal part of the footboard - tearing a chunk of drywall and coats of paint out of the wall and then acted like they didn't do it - even said to the call center "If we did it" - when you hit the wall you both looked back at the damage done! Left smudge prints on my wall - not small marks but hand sized smudge prints. Upon setting up the bed, they finagled the underbed leg support - put it at an angle because the slats to the bed somehow rubbed up against one of the drawers. THEN the second drawer was installed with cracks in the wood.

“We ordered a zero gravity leather recliner and loveseat in January. It was a cash sale and we paid a large amount of money for power warranty. The recliner came first and we loved it completely however when the loveseat came it did NOT seat as expected. Both my husband and myself describe it as sitting ON top of the piece versus IN it. It is not the same feeling and we are not pleased at all. We went into store and were told we would have to file a request for a return/exchange and it would be today before we were told if we qualify.! WHAT!!!

Tiana from the New Rochelle store went out of her way to get is furniture that would fit and that we loved. She looked up furniture on the computer that would fit our specs and was very a accommodating.

Poor service, after number of calls can't even cancel my order which is shamelessly being pushed out by 4 months... Store service rep told that even to cancel order she needs manager's approval...What the heck...I can't even cancel my order... I have wasted 8 precious hours of my life just reselecting the furniture when the order got pushed out for the first time...Complete fake place with fake promises and zero commitment to clients...

Purchasing furniture, great sales Agent, misinformation on furniture delivery date, even though we were told it was in the warehouse. Contact Customer service near impossible, can't even reach the actual store by phone. Management response to problem is we just needed a pound of flesh. No solution. Won't shop here again.

I purchased 4 chairs from Ashley's but when they were delivered the chairs did not meet expectations. I drove them to an Ashley store to return them only to be told they would not accept them and it would be my responsibility to ship them back to a warehouse in North Carolina from Massachusetts. It cost me over $198.00 to ship them back. I should have just given them away. I was shocked that Ashley would not stand behind their own product. So purchase from them at your own risk.

Worst experience ever!!! We are trying to get any news about our order, we are calling almost 2 months to the store on Ashley on Heritage, we spoke a lot of time with Prince sales rep, Jacqueline who is the manager, everyone promised us check and call us back next day and NO ONE DID THAT NEVER!!! We have order for almost $6000 and manager can`t find where it is right now and will it be delivered to me or not, they always said that they need to check and they call us back, but they did not. I was told 10 times that this time they call us for sure.

Purchased a bed with a movable base during the holidays. Was originally dealing with two employees, one salesman and one mattress specialist and we came to an agreement on a price of a mattress but made an appointment to return to make the purchase. Upon arriving to our appointment we found our salesman who left to find our mattress specialist when she brought a completely new person. When we told her that this wasn't the original person we worked with he lied telling us he worked with us before (upon leaving the store the original specialist saw us immediately recognizing us but unfortunately it was too late and he lost the sale). While speaking with this new mattress specialist I explained my apprehension about purchasing a movable base.

Went to Ashley for two bedroom sets. Should have learned from another experience with Ashley. Found the sets paid $5,500.00 which in today's world isn't too bad. I figured if I bought the "Signature edition" I was getting the best this company has to offer....WRONG... I advise anyone or everyone to completely inspect every inch of what you are buying not that that's what they will deliver because they won't. I received this crap and had to level everything with furniture pads. Everything wobbled on the floor. And NO my floors are not uneven because the first thing I did was get my level to check.

I bought from Ashley Furniture because I figured that a Wisconsin company could be trusted to have strong customer service. I was wrong. I bought a chair online and was promised delivery on Feb 11. First problem was that I never got a receipt. I found odd but I didn't push it because I kept getting delivery updates. Then, the delivery date comes and I get an email telling me that I had to reschedule. Why? I have no clue but the rescheduling options are at least one week out. When I tried contacting the customer service folks I had to wait 20 minutes to hear from someone, who then transferred me to another number. I am still waiting to hear from someone on this line. The chair might be great, but the service has so far been very disappointing.

Bought a complete set of furniture for the living room and bedroom from the store in Tampa. I placed the order in September. I was supposed to receive all the items latest by November but the last item received was in the 2nd week of Feb. The couch was ruptured and structurally damaged during the delivery and they were able to fix that as it was insured. The bedroom set was the last thing to arrive and to my surprise, after talking to them they offered me a discount as well. The shady part is they took off INSTALLATIONS from my bedroom set.. How am I supposed to lift those 4 boxes weighing 100 lbs and heaviest being 210lbs? A very shady way of running the business. If you cannot afford to offer discounts then don't. Just stop lying and luring people into buying your product by offering things that you can't and causing inconvenience at the end.

Where do I start? Bought my bedroom suite 16 months ago and with the sales person's suggestion we also took advantage of the extended warranty. Was sleeping and the left side of my bed collapsed. Amazed to my surprised nothing was broke. The bed literally fell apart. Quite disappointed, I first called customer service then they repeated several times the bed out of the one year warranty and referred me to the extended warranty company. They let me know they do not cover a bed falling apart. The warranty I bought was worthless.

I bought a dinning Table. I received the furniture on my and the same day I noticed that the bench of the table was lower than the chairs. I immediately called them and notify the mistake. I’ve been waiting since then and still not have my right bench. Today is February 10th and they don’t know when I’m going to get my new bench. They change and change the dates 'cause the part is on “back order “. So mi while I’ve been in function of storage for them. If you want something from Ashley make sure that everything is in the storage otherwise you will have to wait at least a year or more. Totally dissatisfied. If I could give them 0 stars I would do it.

This is a review for the store in Avondale, AZ. I dislike doing this, but I’m frustrated and very disappointed and people need to be aware. First, I must say the employees there must hate their job as they won't acknowledge you when walking in. They are all in little groups chatting or on their phones. it takes a while before anyone asks if you need help. Once you tell them you are there to do an exchange their facial expressions change. No one wants to help.

I ordered furniture from Ashley's website on 11/17/21 with expected delivery dates within the next two months. It is currently 2/8/22 and I have been in conversation with MANY employees through phone and chat who either cannot find my order and have to reroute me to another department, or who "end chat" or hang up on me, and one who gave me a new projected delivery date.

My husband is getting ready to have major neck/back surgery, we shopped around for a comfortable power recliner for him to have while recovering. We found one that he really liked and felt it was the most comfortable of all he tried at Ashley Furniture at Sandhills in Columbia SC. We purchased and a delivery date was set up, when we received the chair it was so very uncomfortable and after a few days we knew it was going to take a very long time to break in if ever.... I contacted the store and told them the problem (I swear it it is like sitting on a board) was told that they would turn it into customer service and someone would contact us and under the circumstances that there was a chance that we could swap it out for the one in the store. A few hours later we went to the store to retry the chair to make sure that we weren't imagining the difference. Well we weren't it was such a big difference.

**Worst furniture company ever**It starts with their customer service reps. 1st call waited on eternal hold only to have the lady take my personal info and then hang up on me. 2nd call waited for eternal hold then lady answers with the worst connection. 3rd call waited for eternal hold then the rudest cs rep talking over me, telling me to turn over my sofa to show damage so they know what parts to order. Excuse me, this sofa weighs a ton and there's no obvious physical damage. The damage is between the base that is not visible. He puts me on hold so he can pass my info on to a supervisor and never comes back to the line. Total time 30 minutes with NO resolution. Only did I wait 5 months for my sofa and now have to wait another month or so for a technician to come out. Poor quality, poor service whether it's delivery or repair. These folks are not worthy of one star. What a disappointment!

Ordered this lift chair for mom for when she got out of the hospital. I called the actual store in Cumming Ga. I was not told that the chair could not be returned after 72 hrs so I was waiting for mom to come home 4 days after delivery. The chair did not incl the remote when delivered but they did bring us one eventually. Mom hated the feel of the chair. She said it feels like concrete. So we tried it and it is very uncomfortable. We called to return it after 2 days but it was in our home for 5 days already. Then they said to send pictures so they can determine the problem. You can't see "uncomfortable" so they declined the return. Now it is too late. We had to buy another chair for mom so now we are out almost $900. Ashley is not a good place to do business.

I wouldn't recommend Ashley to anyone. Worst experience with them buying several items since the end of July 2021. During the process, we asked to return a sofa couch, kept calling every single day asking for a refund, they would tell us OK we will have someone call you the next day. The next day would come and of course, no one calls. We stayed like this for a long period, ending it with personally going to the store to get our refund for the couch that was never delivered after 6 months of waiting.

I purchased a bed, mattress, and 2 nightstands. I paid for delivery which was to include the old mattress being taken away. The nightstands were to come in a month. The bed was delivered with a large stain. The delivery people refused to take the old mattress. It took more than a month to get a new bed. The nightstands arrived today, 9 months later, yes 8 MONTHS LATE, and there is a chip in the front that has been glued back on. Unbelievably bad customer service (although one gentleman on the many was accommodating). Reglued furniture. Stained furniture. The furniture simply doesn't arrive. Spent around $7,000 and they do not care.

I called on Day 8 to return a $1000 chair and they refused to take it back, either at a store or via pickup. I explained that I needed to get help to put the chair back into the box but it didn't matter to the company. We spoke to customer service who escalated to a supervisor. I will never buy furniture again from Ashley Furniture and suggest buyers beware.

They are very unprofessional: I called to have an item replaced that they delivered all dinged up. Every representative was ill-mannered and didn't know what they were doing. The last rep I spoke to kept talking over me and wouldn't let me express my concern. She constantly cut me off and did not care about the problem. I asked for manager and she continued to raise her voice over mine. I will never purchase anything again from this so-called company. It seems like they hire anyone to answer there hotline phones. Complete garbage service.

We ordered a few thing from Ashley Furniture and overall very disappointed. Our kitchen table has a bubble on it? Not sure what from… If it’s from water it has no business being made of material that can’t handle water. It’s a kitchen table for Christ sake. They won’t do anything to fix it because it’s not considered a “manufacturing issue”. The nightstand in my room isn’t been 2 years old and I’m on a second replacement with the USB plug. It isn’t in stock for another 3 months. Our dresser drawer handle has also broke twice and have been waiting 2 months for a replacement with another 2 months until they get more in stock. I can see maybe 5+ years having issues but we have had issues under a year. We will never buy from them again.

I went into the Ashley Furniture on 11/20/21 to purchase a coffee table and bar stool. I was told it would be delivered to my house on 12/8/21. I took off of work and it NEVER arrived. I called and they advised that it would be delivered on 12/10/21 now. So, I took off a second day anticipating the arrival of my purchase. Only one item showed up. They told me that the second item was at the warehouse and would be delivered on another day. I advised that I would have to take off a third day to have furniture delivered that was not worth the money I lost not being at work. I ATTEMPTED to call customer service and they just shuttled me from one person to the next. Finally my wife went to the store to meet a supposed manager Tim ** who told her that he didn’t have time for her right this second because he had “work” to finish. She waited 10 minutes to be seen.

The quality of the bed I bought is great, and the in-store experience was acceptable, but the delivery is simply unacceptable, especially when it comes to communication. The original delivery was, because of understandable circumstances, scheduled ONE month after the original purchase which I accepted, then I got a call saying that it was being delayed another month, what was for me to do? Only wait, but later I received an email for me to confirm a date THEY were providing for the delivery.

We purchased a couch and Loveseat back in October 2021. We received it at the end of January 2022. (I understand there are worldwide delays on everything right now). We chose the $99 delivery option where they just bring it and you unwrap it yourself. When we unwrapped our couch new, it had a snag in the fabric of the cushion. We called Ashley immediately because you have 72 hours from the time of delivery to report any issues. They had terrible fine print on their policies. They would not do anything for us. They offered us 10% back, but taking that would null our manufactures warranty on the items, meaning if the current snag got worse, there's nothing else we can do about it.

Placed an order for three bedroom sets beginning of August, it is now the end of January and I still am sleeping on a mattress thrown on my floor, the reason I chose Ashley's was that they promised delivery in about one month, everyone else said about three months, the store that lied ended up making the sale, go figure. Anyways I forked out thirty thousand hard-earned dollars to sleep on my floor as not one bed has all the pieces, the manager has nothing he can offer other than one excuse after the other giving me no choice but to hire an attorney to either finish delivering the order or just give me my money back so I can buy what I need elsewhere.

Let me start off by saying we don’t think we are more important than anyone. We ordered our furniture at the beginning of September of 2021. We bought stuff to furnish an entire home kitchen, living room, den, master bedroom, lots of things over $15,000.00 we spent. The day of purchase we paid $7,500.00. We moved into our home at the beginning of December.

If you want a mafia-like treatment, please consider Ashley. "Bought" a bed in December, promised to be received in Jan, but no sign. The "Office Manager (** lady)" @ ashley in Fredriscburg, VA saying, "Oh it says on our receipt items will be delayed." All in all poor customer service, false promises, and a mafia that takes your money with no refund. Please be very careful. Order somewhere else other than ashley no matter what store.

I bought two swivel chairs from Ashley Furniture in 2019 and bought the 5 year warranty through GBS. Within six months, the weld (cheap aluminum) on the swivel broke. To Ashley's credit, it was within one year and they quickly replaced it. About a year later (now the responsible of GBS by Protect All), both chairs failed in the same place. I began contacting GBS at that time and they pretended not to see the warranty, then blamed Ashley for not registering it, then said Ashley registered it as indoor furniture when it was outdoor furniture. After all of these claims were proven to be false, they started taking information and promising to follow-up, but never replied.

I have purchased furniture from Ashley Furniture for a very long time, many times. I'd say I have been a customer for over 20 yrs and that is ending. Sadly the last two major purchases have been wrought with problem after problem. I even bought the repair insurance. Months later and nothing. They sent a guy out who looked at it, took pictures and left. ZERO REPAIRS. I am still livid. It is the very last time they will see any money from me. In addition, it takes weeks, sometimes months just to get your delivery because someone apparently doesn't understand logistics. The first sofa they brought in, was broken - literally broken with the arm falling off. They brought a replacement, same thing, broken on delivery. I exchanged for something different. Honestly, it's not worth the hassle anymore.

Purchased a power lift chair from Ashley Furniture and was a problem from time of purchase, ashley would not stand behind their products at all, will never spend another dime at their establishment. C ** Emmitsburg MD.

On 15/January two delivery man came to my house for product delivery. In my invoice it's clearly mentioned that they will disassemble my old furniture and assemble new furniture. I confirmed twice with Sales Person - Jacob and one lady who scheduled for delivery date and time. So I kept my furniture as it is. When They came to my house they became mad that they have to remove my furniture. And told me it's not their headache how to remove the old furniture. They said it's their 16 number delivery, so they don't have time to disassemble old furniture. Instead they offer me that if I can disassemble myself then at best they can move old one to my garage, if I can not then they just assemble the furniture beside the old one. They were shouting all the time. I surprised that they shouting at my property inside my bedroom wow!!!.

I would like to thank Robert and Homie at the Ashley Furniture Store in Altamonte Springs, FL for making things right. I was notified for the 4th time by their customer service that my delivery of 2 chairs was again delayed. I spoke with the associate Homie and told her that the customer service woman suggested that the store could possibly give me a break on the charges because of the extended delivery delay. I sent her all the information and was told that her manager, Robert, was refunding funds to my charge card for the delay. I want to thank both of them for being so nice about this, and the refund and it was very appreciated. They really came thru for me.

I am OCD. I take care of my stuff very well. I bought a dresser and it will be a year tomorrow the drawer broke/Track and I did not know Ashley made it or I would’ve never of got it because their furniture anything they make is garbage. I just tell it how it is. Facts are facts so I’ve been putting stuff together my whole life unlike Harvey at EFO. A grown man don’t never put nothing that came out of his mouth together but OK I know that once a screw comes out of a hole you can’t put it back in the same hole. If that’s the case I would’ve done it. If I didn’t spend money on the dresser I would superglue the screw into the hole so how are they going to come here and replace the tracking. That doesn’t make any sense. So basically I would’ve had to make new holes and then the drawers will be all uneven. Yeah that should make sense.

From entering the store and choosing our furniture to the delivery it has been super experience. Our salesman (Hugh) was very helpful without being high pressured. He gave us great information and was very pleasant to deal with. The delivery process was smooth and they were great letting us know our furniture was in and ready for delivery. Setting up a date for delivery was easy. They were excellent on updating times as delivery was near. Delivery people were professional and very quick with set up. So happy with the quality and the process. Thank you Ashley. Would not hesitate to shop with you again for future needs.

First - thank you to Paul ** who spent so much time helping us in the right way. He was amazing - no pressure, answered questions and was incredibly honest in discussing everything with us. He gave us time to talk w/o looking at his watch!! NO PRESSURE. Second - thank you to Pete, one of the owners who amazed me at his interest in making sure we were satisfied customers. Highly impressed that he took time to stop and speak with us. That spoke volumes to both of us. We are Ashley shoppers for 2 reasons - quality and trust. Both proved very true in our dealings. We will see you again Paul and again, thank you. Dan & Betty

Ashley Home Store on 74th Cicero has engaged in deceptive practices. 6 days ago we agreed to purchase product from Ashley. I found after 4 days that is marked up almost $2000 from other retailers, I wish to cancel this purchase immediately and will not be taking delivery in 2 months and will not be paying any fees or restocking fees to cancel this deceptive transaction on which delivery would have been 60 days out. The dishonesty of Ashley is deplorable, I want the sale is halted before movement, a price $2000 above others is nothing less than price gouging. I refuse to pay a random $500 cancellation fee. The contract and Ashley management says "I may have to pay a fee" now to refuse to buy their product, just because I discovered a price gouge. This is fraud and deceit, will never do business with this deceptive group of commission hounds again.

I went in to purchase a rug. I liked a few different types of rugs and I decided to purchase 5 rugs. I asked the sales associate if I don't like the way the rug looks in my home or if it might be too small or too large am I able to exchange it, the sales associate stated there is NO PROBLEM at all to exchange it and to bring the rug at any time. I said then ok let me see which ones work in my home and whichever doesn't work I will bring them back to the store.

We bought a console with fireplace insert in November. Advised items “may” come together by Dec 10. Fireplace insert arrived but not console. Phoned store & advised console coming Dec. 30. Dec. 30 nothing. Went into store and advised not coming until March/22. We are seasonal so not going to work. We are stuck with fireplace because it’s already delivered and they don’t take returns. All items we looked at are “direct shipped” so basically they can’t assure delivery of anything so we now have to find console elsewhere that will fit the insert we have. They promised three times to call us back but they do not keep their promises.

I bought a bed frame. I was told it had slats and it was made of wood. It didn't have slat and was made of pressed board. When I opened the headboard it was missing a screw and the back was damaged. I was asked to enter a claim via text with pictures. The computer kept showing me pictures of sofas to pinpoint the problem location. Very frustrating. I won't shop there next time.

If I could give negative stars, I would. I ordered this online in April with an estimated ship date in early June. No contact from them at all afterward and in early June I called and was told the delivery was pushed back to 6-8 weeks from then. 6-8 weeks go by and they say the same thing. This happens a few more times. Finally, I received half of it (the chaise) at the end of November. The other half (sofa sleeper) was damaged so I refused delivery. They scheduled redelivery of the sleeper sofa but then they canceled it without explanation an hour before. I had to call them to find out what happened. They said they didn't have it in stock and that it was back-ordered but could be delivered in a couple of weeks. They said they said they tagged the previous one as broken and would get me the new item when it got to the warehouse.

We shop at Ashley Furniture. I have good furniture. Sometimes a decent price. There is a coffee table that I want. It's a little overpriced. I'm going to try to wait until it goes on sale before I buy it. Customer service is okay. Have had to have people come out to fix couch a couple of times. They were nice and polite while they were here. Did a good job.

It took me a whole year to pick the right sofa for our living room. First, I wanted a blue sectional sleeping bed sofa but I didn't like the quality. Then this one day my son and I did another walked through the furniture store with me then voila! We found an Ashley beige sectional sofa with silver studs on the left side arm rest and decor silver studs on lower part of the sofa. It has a high back with connected pillow backing and the store threw in the pillows for accent accessories. Very plushed backing for the back and head. My favorite seat is the middle. It makes me feel comfy! My daughter and I fight over the space when she comes over. I enjoy it! Beige is it since the children are gone. Oops did I say that? Thank you Ashley! Now here comes the grand. No drinks or food allowed.

I wanted to purchase online a table and stools. I applied for the Ashley Advantage card and was accepted. I placed my order and when I hit the order. For some reason the card had 8 pending amounts on my card and the order did not go through. This was on December 15th. I called the credit card company and they told me they could not do anything, I had to call the Ashley Furniture online. I called them and they told me they could not do anything and to call my local Ashley Furniture. I called them and they told me to call the Ashley Furniture online. I then attempted to talk to someone on the computer. They told me they could not do anything but put in a dispute and they could take 90 days. I told them that was unacceptable. I DID NOT purchase anything and there was over $4,000.00 in pending.

Please only purchase items from Ashley Furniture unless you don’t mind waiting half a year for your products to arrive. I purchased a bed set and living room furniture and it took a little over 6 months to receive my products. I was told constantly it would arrive one day, they called when it got close to the arrival date to say they apologize but the date needs to be rescheduled. Ashley Furniture did this on 5 separate occasions… It also happened to my mom plus hers was damaged when the item arrived… She refused the item and had to wait two more weeks to get the item fixed…

The furniture is made cheaply with too high of price. I purchased eastern king mattress and box spring, queen set. Have purchased 2 1/2 years ago. There is dips in the mattresses. Both sets. Very unhappy with my purchases. I have had hip replacement and can't sleep in my bed. I was stuck in dip in mattress. Had to have help up. Now sleeping on my sofa.

This is the 1st time I've ever ordered online for living room furniture. I received notice that my sectional & ottoman would come in by Dec 18th. That day passed without delivery or notice of delay. I contacted Ashley CS & was informed of a delay & it would be in the warehouse on Jan 1st, and that the warehouse would contact me for scheduling. Jan 3rd I contacted them to cancel the order if they could not deliver by Jan 6. Immediately I'm contacted for scheduling by (choices) Jan 11, 12, or 13. I call to find out only ONE part of the sectional was in & the rest of the pieces would be in later. I informed them that it would ALL have to come at the SAME time & that it would need to be on a weekend. NOW - I'm thinking I should cancel all together based on the reviews I have read!

I have spent 9 weeks waiting for resolution to my bed. First visit they didn’t have all the parts. Told someone would contact me by next day to come and finish. I ended up waiting 2 weeks for parts and another 2 weeks before someone came out to finish. Whoever came to finish it didn’t know what they were doing and tore up the wood, put a bracket on the outside and put the legs on backwards. I have spent another 2 weeks trying to get a new bed with no luck. They won’t replace it or give me my money back. Ashley does not refund. Now I am still waiting for “a technician“ to come out and assess the situation. I bought 3 rooms of furniture. Never again will I buy from Ashley!!! Horrible!!