Ashley Furniture Reviews

Buyer beware. I've had nothing but trouble with my furniture and bought the extended warranty only to get denied. Cushions broke down, frame boards are pushing through, seams have came apart, and was told none of these issues are covered under the warranty that I specifically bought in case things like this happened. Will never buy from them again.

I recently purchased furniture from Ashley and when they delivered the furniture they did not secure the furniture with the proper bolts and screws. We did not know this until the furniture collapsed. I went to the store where I purchased the furniture and was told they would send out a repair person to fix the item because it's still under warranty. They had me take pictures of the item and send them into their repair department. Unfortunately this has been over a month since this happened and when I call their office I am told that their supervisors are not there or don't work on weekends. I am writing this review because I keep getting the run around and my furniture is still broken. I was even told that their email system has been down for 3 weeks and that may be why they have not returned any emails from me. I am tired of the excuses and need resolution or just return my money and I can return the broken item.

I made a purchase of 3 items on March 25, 2024. I paid for the items they were delivered. Now my credit card is being charged every other day for the same items. I tried calling. No one answers. This needs to stop. If not I will be contacting the BBB.

We purchased a dining room table and chairs, paid in full, to be delivered on 3/29/2024. It didn't arrive. I called customer service and they had no active order on file. I called the sales person. She realized she never added the receipt and said it was all fixed. Again, it was to be delivered on 4/9. Again, I had a no show. I called the "866" number again. The recording had no active order associated with my number. I called the sales person who stated she took care of the problem two weeks ago.

Stay away from shopping at the store. Customer service is a nightmare and they do not honor their word. I went into the store and ordered an expensive recliner. Pick the color I wanted and paid for it. When they delivered it, it was the wrong color. It was ugly, dark brown, which did not match my furniture at all. This is not the color I selected. 10 minutes after I called the store to have a delivery man come back and retrieve the chair, they stated they did not have the driver's telephone numbers which of course is a lie. For days I emailed text and waited for hours. Trying to talk to somebody they would not return my calls they would not refund it and they would not exchange it. It’s on their site, however, if you go to Better Business Bureau customer affair and other places, single review is a one my advice stay away from this store and do not shop here.

Customer service was so unhelpful. I called to get help with a broken dresser we purchased from Ashley Home Store. The customer service staff were rude and took down my information only to never call me back. I called 5 different times after my initial call and always after I gave my name and who I had spoken to initially customer service staff were “on break” or “on lunch” or “not available”. Dresser looks nice but horrible quality - the tracks used to slide the dresser drawers in and out broke, and now 2 drawers won't even go in. The fact that the customer service staff ghosted us and treated us poorly we won’t buy from this company again.

If I could give a. zero, I would! Ashley Furniture Store (the corporation) are masters at manipulating the public! Why not put those energies into making true, quality furniture. I was hesitant about purchasing our king sized bedroom set from them, but Hubby was insistent. The set is right at a month old and is falling apart at the seams…literally! We spent 8,000 on a set that we have determined is not even wood. Ashley refuses to repair the headboard that is already falling apart. Buyer be aware and save yourself the headache and disappointment… Stay away from Ashley Furniture Stores. Big prices and even bigger disappointment!

So far I couldn't even give it a star but had yo in order to submit this review. The absolute worst service I've ever had. After having the sofa chaise for a month and paying $2000 00 being told it was a real Ashley product I've dealt with this thing falling apart and not standing up to what I used to know as Ashley. I've had to have a technician come to take a nail out of the arm of the chaise as it caused a danger, they had to take the chaise out of my home to put padding in an arm for safety reasons, had to have them level the chaise to the loveseat part as it did not sit even. Cushions became extremely hard after sitting on and chaise started to sink in making it very hard to get out of.

Order placed on March 13 for a delivery April 11. Delivery delayed until April 24. Now again delayed until May 10th, maybe. They don't provide any satisfaction. Getting off work for nothing. They make promises they can't fulfill. Very dissatisfied and about to cancel order.

Sale rep offer warranty stated if my chairs stained they would come and clean them. I file a claim which is not very friendly to do so. They reply it is not cover. I call the store and Sack stated it is not a cleaning service. I got the warranty because people and grandkids touch chairs with dirty hand. 2 of my chairs have a pink stain and it is not cover. They wanted to know how it happened. I don't know family and friends come sit and I don't inspect their hand before they pull out chairs to sit. If I would of known this is not cover I wouldn't bought warranty. Wasted my money.

Cheap! Cheap! Cheap!!! I purchased the Huddle Up reclining sofa 14 months ago. I just pulled the handle to lift the recliner and the handle snapped right in two. I called Ashley Furniture to report the issue and they told me they won't fix it because I have had it for over a year. I asked them if they will just send me the part to fix it, but I was told that I will have to pay for it. "Even though it is a manufacturer defect?" I asked. He told me it is NOT a manufacturer defect because the sofa lasted a year. Apparently, Ashley furniture is made to only last one year! I do not recommend them to anyone! Their products are CHEAP!!!

I bought my electric recliner in 2022 and stopped working around February 2024. It is taking me almost 3 months now to get it fixed, guy came to look at it April 6. I called today April 16 for them to tell me the part was never ordered. Do not buy from Ashley furniture because you’ll be waiting a lifetime it seems for anything to be fixed by them. That is second party.

Never trust on sales person at Ashley. For their sales commission they can do anything. They will hide information about cancellation and after that customer care come up with new rules. This is all about St James Ashley, Canada.

I ordered Ashley Furniture on 12-5-23 with a promise to be Delivered 12-26-23, however it wasn't delivered until 1-2-24. They delivered my order Broken and Damaged. Upon researching, this is their behavior, not only with the 150+ stores in the franchise, but also is a Common Scam Ashley Furniture operates worldwide.

I am deeply disappointed with my experience with Ashley Furniture. I purchased a bedroom set from their Santa Fe, NM store in August 2022, and it has been nothing but trouble since day one. To start with, the delivery process was a nightmare. The delivery men marked up my walls, damaging them in the process, and even ruined one of the nightstands. While they did replace the damaged nightstand, they completely neglected to address the damage they caused to my walls, leaving me to foot the bill for repairs. The $200 reimbursement offered was laughably inadequate considering the extent of the damage.

The sales part of the experience was fine. We spent a lot of money to buy all new furniture for our new home. Delivery is something else and a horrible experience. Avoid! Delivery folks carried boxes in our new home and leaned large boxes against white walls damaging paint, and scraping walls as they moved furniture into the rooms. Crews were unclear on where remaining furniture was or if it was even coming the same day as planned. We finally got in touch with someone that told us that none of our furnishings were coming that day except for the bed mattress and lift frame. Basically ended up sleeping on the floor for several days. The next delivery finally came with some of the outdoor furniture and we had no issue.

So this place is a JOKE! Don't EVER shop here. I have waited over 8 months for furniture and now that are changing my interest on my account with no warning. When you call them they just make excuses and tell you you're wrong. I will NEVER BUY FROM THEM AGAIN.

I order a table and chairs based on the color in an ad. The Medium Brown in the picture is not the light color shown. The one that was delivered is much darker. I tried to refuse the table but they said it was the right one. I want to return the table but they will not let me. I tried to contact the store immediately after the table was delivered and wasn't able to reach anyone because of their phone system!! I will never purchase anything from Ashley's again!!

I recently went into the Long Beach location on Carson Boulevard. I was helped out by an amazing associate Named Zahori **. She was very helpful and very polite, always knew what I was looking for and exceeded expectations.

Ordered 2 bar stools and was supposed to ship out quickly. Now because we didn’t pay extra for the white glove delivery service we are on backorder for over a month. They have the stools in stock too!!!

DON’T. They promised a delivery of 9AM-1PM. They delivered at 3 PM. No apologies. They were instructed to NOT contact me regarding the delivery. My husband has full authority. They called me. No one told the delivery drivers. When I called they to ask how they would apologize for their poor service, they couldn’t have cared less. 23.99 % interest.

Worst customer service I have ever dealt with. I have been trying to get Ashley Furniture warranty out to resolve issues with the couch I purchased from them. Has been a nightmare. Finally set a day up, take the day off work without pay for them to not show up. Called customer care. Asked to speak with a manager, management would not take my call. Response I received is "Someone will call you back in 24-48hrs." This is by far the worst customer service and still have no resolution. I will never purchase another thing from them and will be sure to tell everyone I know about the horrible experience I have had with Ashley Furniture.

Bought a king split with lift bed and massage. Well little did I know that after 48 hrs you cannot get a return or refund. Massage stopped working on one side completely and it is now 3 1/2 months and still no part. The other side is doing the same. Guess I have to wait another 3 + months for this part. Very very dissatisfied. I will not go back to Ashley Furniture. Paid over $10,000 for this bed. Never again.

Absolutely HORRIBLE company. Screwed up my order TWICE. Ordered a couch and they cancelled my order for no reason—couldn’t provide a reason why. Then, tried to call them and they were completely helpless. Ordered the same thing AGAIN, and this time they didn’t even send me a confirmation or anything and the order apparently “disappeared” into thin air. I called 2 different numbers they gave me and neither of them did a THING. In fact, they both told me to call each other and neither could find my order! If I could give negative stars I would!!!!

We will never purchase furniture from Ashley anymore. They offer protection plan, but our protection plan actually was fraud. Protection company refuse to fix our furniture. We call Ashley customer service and they said can’t do something for us, it doesn’t matter if we purchase in their store and one of they employees sold to us. We trusted them but never again.

After numerous delays, we canceled the $345 desk. Synchrony, who handles their financing charged us for the desk and denied our claim to have it removed. Considering this and the poor quality, I will never again shop at Ashley.

Ordered bedroom furniture two weeks ago. Salesman made a mistake and ordered the youth dresser rather than the one he showed me on the floor. I have tried for two weeks to get them to pick up the dresser and deliver the correct one. After speaking with the salesman many times then going into the store to talk with the manager I still got nowhere. Their answer was they sent a request to their home office and are waiting for a reply. I have also talked twice by phone with customer care and after promises to get a reply in 24 to 48 hours I have still not received any response. Asked to speak to a supervisor but was told they are very busy but will return my call as soon as they can. Of course no reply. I have filed a complaint with the Better Business Bureau. Hopefully they will be able to help.

We purchased 2 end tables for our den over the phone after actually seeing them in the showroom. It took us a minute to decide to buy them. After purchasing, we advised them on the phone of the day we could come pick them up & they agreed. We drove 30 minutes from one county to the next to pick them up only to be told, "Oh! They're not here, they're at our warehouse" (another 30 minutes across the county). So maddening. They could have informed us of this at purchase.

I ordered furniture to be delivered on a specific date for my 80 year old aunt. I was promised by Amkit on line-no problem. Well I have spent 3-4 hours on the phone. They shipped right away and we had to return since we did not own. I wasted 3-4 hours of my time on line trying to get Ashley to pick up the packages delivered to location that we did not own yet!

Still waiting on a confirmed delivery for my sectional. It was supposed to come between 10 and 2. It’s 7:30 and still nothing. I had to call a few times as I got no phone call or communication of any kind. The person I spoke to couldn’t seem to get in touch with the delivery men. I can’t believe that I was the one to reach out an hour after it should have been delivered. The person I spoke to said it still may be delivered but if not I can call on Monday to find out what happened, but Sunday they are closed so nothing can be done anyway. It’s infuriating to wait around for something that was bought and paid for to be delivered and it never happened. I will be canceling this on Monday and going to another furniture place. Very unprofessional. It’s sad because the people in the store were very nice.

BUYER BEWARE!!! The WORST CUSTOMER SERVICE ON THE PLANET!!! Have had a large credit open and unable to use it for what I want online! Some of the items can be ordered in store, some can only be ordered online and they are 2 SEPARATE STORES! Absolute nightmare trying to get help from any representative. Closing my account and WILL NEVER USE ASHLEY FURNITURE AGAIN!

Never buy a mattress from there!! I bought a Purple $3500 mattress and was told by two salespeople that Purple gives you a 100 nights trial. So, I said “I sleep on it and after 30 days or so if it’s too soft I can exchange it for something else." They said, "Yes sir..." I was like ok let’s try it out. Well, it was too soft! After jumping through hoops and stuff manager Eddie ** said I could exchange it but it will be a $524.85 restocking fee and a $229.99 delivery fee!! Yep, $754.84 to return after 28 days!!! 100 nights? Not even close, they have lost all my business! Ashley is full of con artists!!

I will never deal with Ashley again and it is not because I don't love my new furniture, it is their horrible customer service. I ordered a coffee table and the way that the legs a positioned it wobbles on carpet. I we put it on the ceramic tile it is fine. I just want to exchange it for something else but was told a repairman needed to come out first. So I played along or at least tried. I have tried 3 times to online (as directed) to set up a meeting. There is no way to set it up online. Then I call my salesperson and she was going to call me back after talking with her store manager. 3 days later I had to call her back, only to find out that they cannot help me. I explained to her that the table is dangerous to have with my 2 young grandchildren around. "Yes, I understand and will get back with you...." 3 days later, crickets.

I purchased a couch on 3/6/24. Expected delivery date was for March 28, 2024. However the delivery company said that we weren’t home when we were home so we rescheduled for the delivery for April 4, 2024. Supposedly they came to the house at 2:41 while I was on the phone with the delivery company yet they never actually showed up at my house, but said that I was not home and were unable to deliver the couch. I still have not received my couch, even though I’ve been charged for a couch that I no longer own and no solution to this problem. Therefore, I will not be receiving my couch.

Bought recliner in January 2024. Said it would be delivered in February 2024. It's April 2024 and still no recliner. Last time I buy anything from Ashley in Green Valley, AZ. Service sucks. It used to be good furniture store. Not anymore.

Ashley Furniture get 5 stars on selling and taking your money, that is for sure! The problems starts after that. I spent right at $10,000.00 on a bed set, dining room table and chairs. First they shorted me 2 of the 6 chairs and had to argue with them about whether or not the other two chairs were in the recipe, which it was. The highly expensive bed started making noises from the smart base, and that is still on-going. Seems like Ashley Furniture outsources their customer service to India like most other places now and that is just a total nightmare. I hope I get the bed fixed in the near future. 1 star or less on the customer service, BEWARE!!

We bought a king size bed frame and a bench. Brendan was awesome to deal with and the bed frame is really nice. That's the only good thing I can say about Ashley. We paid $150 for their delivery and to have it assembled. When they were done assembling it it was wrong. The slats for holding the mattress were not spaced out the way they were supposed to be. There was 2 spots where they were all bunched together. There was a about a foot at the end of the bed that had no slats and no support so when you sat at the end of the bed you just about went right through it.

I will never deal with Ashley Furniture again. Bought a bed frame and bench for the end of the bed. Paid for white glove service. I had to twice remove the mattress from the bed and fix the way the slats were put on. There was about a foot at the end of the bed where there was no slats. Then had to again take the mattress off to move the bed so that all the bolts could all be tightened up as a bunch were left loose. Talked to customer service about this…. Oops sorry, was the reply. One piece was not delivered so I had to go pick it up. After all this I didn’t really want the bench so I tried to return it. Nope had only 24 hours to return it and it was 3 days. This is a company that doesn’t seem to give a damn about their customers after they have your money. I would never recommend them to anyone.

Zero stars if I could. I bought I dining room table and after seeing it in my home, I decided that the color didn’t really match my kitchen and living room. I contacted them the next day to see if I could do a return or exchange and they said no. They never mentioned to me that there’s a zero return or exchange policy. I feel like they should be more upfront about that.

The sales staff at the store were great, but the couch was delivered with rips in it and when I called immediately upon delivery- they wouldn't replace it. It took me 4+ weeks and 16 calls to their customer service to finally get a service appointment (after 2 appointments were previously booked but no one showed up) and when they did show up, the service technician said he was only booked to fix one rip, not all 3. Thankfully he was great and managed to fix them all in time but he said they should have booked more time. Absolutely terrible customer service and I will never purchase from them again.

DO NOT SHOP AT ASHLEY FURNITURE. SAVE YOURSELF THE TROUBLE. Bought a bedroom set (headboard, footboard, box spring and mattress) for $3,000.00. It was delivered on a Saturday, After sleeping on the mattress for just one night, felt such a huge discomfort with that mattress, I am now suffering from back issues. I called to have it exchanged on the second day when it was delivered. I was told the Ashley mattress don't have any return or exchange policy (just keep in mind the sales person never mentioned this to me). I pleaded with the manager DANIEL L. who offered as a one time courtesy to have me choose another mattress but there would be a 10% restocking fee and I will need to pay for delivery again. I said ok and it was agreed upon. I went to the store to choose another mattress which I was told I have to wait. They don't have the approval yet.

I am writing to express my deep dissatisfaction with the recent experience I had with your company. Unfortunately, I must warn potential buyers to exercise caution when considering doing business with you. My interaction with your company, as well as the associated delivery service provided by FedEx, has been nothing short of a nightmare. The issues and setbacks I faced have not only been frustrating but have also left me and my family emotionally drained. let's say a house without a table.

My husband and I bought a kitchen table from Ashley Furniture in September of 2023. 7 months later we noticed bubbling on the top of the table. I called to get the issue fixed. They are trying to tell me it is water damage. We have not had an significant spills that weren't cleaned up right away. If a kitchen tables can withhold a little spill then the product itself is garbage. It's sad that Ashley furniture's products can't last longer than 7 months. We will never buy another product from them again!

I purchased an Ashley love seat on January 10, 2024. It was delivered on January 17th. Great so far. When it was delivered I told the delivery man that something was not right because the recliner would not close completely. He did something to make it close and told me that it probably needed to be "broken in". I tried it and called the store in Houma, LA where I purchased it immediately only to be told that I had to call this other number. Once it is sold it is not their problem anymore.

After spending thousands of dollars at Ashley's, they delivered a broken chair and refused to replace it, offering repair only. We informed them that all the furniture would be returned. Salesman finally stepped in and we got a new chair. Their business model is repair only, as told to me by customer service. Worst customer service ever, if that's what you can call it.

STAY FAR AWAY. I have NEVER dealt with such incompetence in my life. We purchased a Tempur-Pedic mattress and a Tempur-Pedic Ergo ProSmart Base on 3/18/24, for more than $11,000. The products were delivered to our home on March 26. Within an hour of the delivery I called to report that the product was defective; the main box on the base and/or the cord are defective and the cord does not stay in. The delivery team returned to my home (after dozens of phone calls begging for someone's help, and being unable to reach this store AT ALL) and agreed that the product is defective.

Ashley Furniture Pflugerville worst store. They are not treating well. Please don’t go to that store. They are selling damaged old furniture items that are broken from the first day of delivery. They are not willing to exchange the product. I went to the store for assistance but they are saying to get out of the store. Price matching is not the same compared to online and it is double the rate in store. Please be careful while going to Ashley store and there is more chance of getting looted.

Purchased 3 rooms of furniture Sat 03/30/24. Spent 4 hrs at the store, and while there heard several customers that were not happy with the service and especially the manager. The salesperson appeared to be very new, and not sure what he was doing. Arrange for the delivery to be 04/06. He was reminded several times, to make sure it was scheduled.

Well the salesperson was very anxious so I can buy furniture. I spent a lot of money, delivery men all the time talking on the cellular, and even assembled the furniture incorrectly. Then my dinner table was very bad and my sofa too. Even I call the salesperson Enid ** and she told to call a handyman to fix my sofa. However the sofa that I picked was in the outlet and the four legs was 2 were different and was mounted wrong. It's a shame that a furniture treat customer so bad. My next step is consumer report. Not recommend this furniture at all.

The sales person we worked with didn't finish our sale to tend to a customer who just walked in. We never received a call or notification that our delivery was delayed. After several calls to get our furniture delivered, we were surprised to learn they only deliver curbside. They do not bring in the house or set up. None of this was communicated to us ahead of time. This was our first experience with Ashley. We will not go back.

I will never patronize this business again. Missing parts/ Damaged glass. My glass tables aren't secured and the glass that was replaced has some permanent smears that won't disappear. I've tried everything! No money back, no replacement offered! I should've went with my first mind and this wasn't it!

Updated on 03/30/2024: We have worryfree premium plus protection plan plus 5 years. We were trying to call in for this warranty but there were series of issues. First, whoever the staff picked up our phone did not even speak in English very well. They were saying they don't know my order, nor my name. I got a very hard time to understand what they were saying. We were crying and shocked if we actually still live in the U.S.A. Now, one of them asked me to send some proof of purchase and pictures of the defective items. The person said it could take for weeks to have the Claims department to over look at the case. Gosh, we are going back to the future, the third world countries!

Ashley recently purchased American based Resident, which includes their brands Nectar, and Dreamcloud among others. Within 30 days, Ashley let go of their American based staff, some of which had been with them almost a decade, just to retain their low paid Philippine based staff.

Extremely horrible service, rude and disrespectful customer service agent named Dawn. Reluctant to listen to concern regarding aftersale service of a sofa set for extended warranty. Hang up the call whilst attempting to express concern. HORRIBLE SERVICE!!!!

The fact that these scammers won't publish my pictures of their defective units on their website tells you everything you need to know about them.. All I did was take pictures of the busted & scratched up dressers as received and uploaded them with my review.. But instead they only publish pretty pictures of the items from others (others who knows maybe their cousins or other relatives) so this way they could keep selling the junk.. Stay away from these folks, and shop places which fairly display both good and bad reviews of the items they sell.

Do not order from Ashley Furniture online!!!! If you need to return an item they’ll make you pay shipping. Which in my case was $500 for a chair that costed $900 I’m going to stick with Amazon, Cb2., S and Walmart!!!!

I ordered a bed for my daughter and also a nightstand. The nightstand came immediately and was ok quality. The nightmare started when FedEx lost the headboard and footboard for a week. They were magically found thirty minutes after I complained on Facebook and reached what I assumed to be a social media employee. I got the bed and started assembly only to find I didn’t get the hardware to put the bed together! Ashley will not expedite the parts for me. A complete nightmare. I’d rather get big lots furniture from now on! No more business from me.

I’ll give Ashley Furniture 5 stars for “Worst Customer service” and 5 more for “greasiest sales people and managers.” Do not buy from here, never get the warranty. Hopefully I’ve saved you time and money.

The metal frame on our reclining sofa broke. We contacted Ashley Service since we purchased the Extended Protection plan. Their tech was quick to visit our home and diagnose the issue. That was all great! The problem was it took their service department 3 months to replace the metal frame to our home for the tech to install on our sofa. The issue is they initially told us it would only be 2 to 4 weeks.

I have not had a good experience with Ashley Furniture. On February 3, 2024 I ordered a Couch and loveseat set. These were delivered on 2/18/24. We noticed right away that the loveseat was uneven. I called customer care and sent pictures showing the cushion on the loveseat was uneven. They sent out a tech on 3/1/24 and he noticed right away the issue was. He said there was a mechanism missing, he also said that was ordered and we should have received it. Nothing ever came, we didn't even know there was a part missing causing the issue. SO the tech ordered one, and three weeks went by and we hadn't received information.

Once you purchase any items you are locked in unless you want to be charged a 10 percent of your purchase restocking fee. This can come to $200 - $500. The salespeople will sell you something just to take your money so you're locked in with Ashley's. It's very shady business practice. Even if it is acknowledged that they don't have anything in stock that suits your needs. The customer service agents are really rude. I will never shop there again and I recommend you don't either.

After a year, Ashley has provided us with a credit to purchase a new sofa.

They have no return policy so you are stuck with furniture you might not really like. I researched all over the web where it says 30 days return policy but this is untrue. Once the furniture is delivered to your house that is it...It is now unreturnable unless it is broken and you report it within 24 hrs. Terrible policy and the entire experience reminded me of purchasing a car with an untrained salesperson. Before you buy, make sure you know the return policy.

We purchased 2 Power Recliners 2 years ago. They were over 1000.00 each. They have some leather on them. The material is disintegrating. We are winter Texans so in reality they have been used for 1 year. I will never buy anything again from Ashley. For that price they should not be falling apart.

If I could I would put -10 stars for Ashley Furniture store in Manassas VA. Stay away from them! I have purchased furniture in 2020 it was paid through store offered credit card. I have paid it off and closed the account. Now, I received a letter stating that they are taking me to collections for unpaid balanced.... This is clear harassment. It was already dismissed once by the judge as we've proved that the balanced been paid, and yet they turned around and did it again....

We purchased a dining room table set a few years ago from this Ashley's Showroom in Murrieta. While the table looks good in our kitchen we have run into problems. There are bubbles forming around the top of the table that are unsightly. The top layer is delaminating as this isn't real wood but a cheap laminate. We purchased an extended warranty that Ashley's offers and contacted the store for repair. They told us to contact the third party warranty company as they would not be liable for any defects or damage after the one year warranty. When we contacted the warranty company they asked when we 1st started noticing the bubbles. My wife was honest and told them she began noticing it about a month and a half ago but the delamination is increasing and more and more bubbles are forming. The company rep told us we were obligated to notified them with 30 days of any damage or defect and that they would NOT be liable for any repairs.

They authorized my card for $826. They lied and said the money was put back on to the card (but wasn’t). They tried to authorize my card for a second time and it declined. I gave them a call. They basically told me they weren’t able to charge my card and the order was on hold. I told them to cancel the order. I would never order from them again.

I purchased a couch and love seat 2 years ago and bought an protection plan for 5 years and now they're saying the couches are not covered if they're peeling… so that means they're not real Leather and I only them for 2 years paid over 5k for some cheap couches… Ashley’s are trash.

I ordered one size mattress and was given sent a different size and now I'm stuck with a mattress I cannot use. I will never shop at Ashley Furniture again. Customer service is terrible and cannot be any assistance.

DO NOT buy the Ashley power recliner. The lift actuator is not enclosed and hazardous to pets and small children. If an accident happens, Ashley Furniture claims no liability. Purchase a good power recliner at FLEXSTEEL.

I bought a bed in Feb from store. Waited till March to put it together cause I was waiting on mattress. Started assembly of bed. There was no brackets. Went to store. Was told it was going to be a week. They then told me they would deliver me another bed in a week to replace the missing brackets. Got the new bed, started to assemble it and it was missing the same brackets. So I went back to the store and a manager called someone on the phone, talked for about 25 minutes, laughed and made small talk with person on phone and then tells me it's going to be TWO Weeks before they can get the brackets to me. Their warehouse is in Virginia Beach.

I talked first to Hossen on the phone. He was very courteous and helpful giving us directions to the store which is difficult to find. He greeted us with friendliness and soon helped us find the product we were interested in. He explained everything about it, and suggested we both try it out. He was very professional but not overbearing. Our experience was very positive and we left happy with our purchase.

Horrible quality. Underside of cushions not fabric. Back cushions stuffing keeps shifting. Very uncomfortable. Never again buy anything Ashley. I believe they used to be a fairly good quality. Not anymore. Stay away.

I was looking for the Shaymore rug 5x7.5 at my local store, in which they didn’t have but was able to locate one in Spanish Fort AL. Long story short, I had to visit the store 3 days, and after purchasing the rug, waiting 5 days to go pick it up, then to the rug not being available due to wrong SKU number on rug. But in the midst of this, I talked to 2 associates asking when I would be able to pick my rug up, to my local associate telling me the rug is unavailable and a refund will be offered. Asked to speak to the manager because the issue I had was unacceptable and she assured me that she would call and speak with 2 associates at the AL store and call me the next day. Let’s just say the next day never came and it is now Day-6. I felt blown off and did not appreciate all the time I went into the store to only get blown off in the end. So after this incident, I will not spend another cent at Ashley.

On Sunday 3/10/24 my wife and I visited the Fort Worth location at 4851 City Lake Blvd E. We entered the store and were greeted by **, who informed us of the sales. We then began touring the store. Within 3-5 minutes ** approached again telling us about sticker items being 75% off. We once walked away and within 2 minutes the store manager approached, he said, "I know you’re working with ** but I’m the store manager," he offered us water and asked if we had any questions; how can I have a question when you haven’t gave me a chance to look at anything? We allowed the manager to finish his chat and we walked away, within 3 minutes another manager approached and once said, "I know you working with ** but"….I was done….My wife and I couldn’t even have a conversation because everyone keeps interrupting us. This is horrible service, no one wants to constantly be badgered like this!

Updated on 04/06/2024: Ashley Furniture Store is #1 garbage company with zero customer service. I supposed to receive a phone call from customer service regarding a product bought from Ashley in Saskatoon. Up till now no phone call 'cause they have no respect for customers.

We recently purchased three counter stools that were delivered to our home for us to assemble. Upon receipt of the stools, we proceeded to open the boxes to find out that the parts were missing. Ashley furniture would not take the return or provide us with a new box with the assembly parts. However they asked us to wait two months for parts to arrive for us to assemble the stools. They would not offer to provide us with a new box that would have all the parts. Please stay away from Ashley furniture. You can’t return furniture so you’re stuck with the piece of crap.

I visited Ashley’s Furniture in Savannah just to look around because I needed a sectional that would be firm but soft because I have back and health problems. I was looking at one with a recliner but my salesperson walked me over to look at a different one and said it would work best for me. The first week the cushion went flat, second week after receiving a new one it went flat. So, I said I have no expectation a third would be any different and asked for a reselection and was told they would never do that.

Worst Experience Ever. DO NOT BUY ANYTHING FROM THESE GUYS! I bought a sofa in November 2023, I received it a couple weeks after and I paid $2000+ for it. The day I got the sofa at my house they dropped it from the truck and broke the arm rest. Then the pain starts, I call the customer support and they are 0/10, worst experience ever as well. They scheduled a technician to come and fix it for FREE, but he came 3 weeks after the receiving date, then he ripped the whole textile arm rest part to tell me that he can't fix it and left it like that, then he just left…

Buyer beware!! Do not purchase from Ashley Furniture! Their service and customer service is horrible! I order 2 bedroom suites which took almost 2 weeks to receive. Prior to purchasing, the website stated fast delivery up to 1 week....It was a lie! It took my days to get the correct delivery date after reaching it to customer service 3 times! So finally, I get a delivery date and on the day of the delivery, the manifest showed all of the items that I ordered, however, a dresser was missing!!

This review is a warning about my bad experience with Ashley Furniture. Don't be fooled – my time there was not good. We bought a dining set, specifically wanting chairs in a certain color that weren't in stock. The salesperson helped us pick a color online, but things went downhill from there. When the furniture arrived, the chair color was totally different from what we saw on the computer screen in the store. We weren't sure about keeping them, but the delivery person said Ashley Furniture would exchange them for a different color if we weren't happy. However, when we tried to switch because of bad lighting, the sales manager, Salima, said no exchanges were allowed, going against what the delivery person told us.

On October 2023, I bought online a drawer for my daughter room, later on February 2024 I finally decided to ensemble the furniture, it is absolutely garbage, the handler does not match the holes on the drawers, the material is peeling off, the drawers rail to dot align, some drawers are doesn't even close fully; I proceed to call Ashley Customer Service online or app purchases, talked with Joshua **, he sent me a message with his email and asked me to send the pictures to that email, he said he will reply that way, that was done on Feb 23 2024, so far, no answer, comment or anything at all, I have called to the customer service number and they keep making me wait until my call is cut.

I have ordered a sofa 3 weeks back and it was promised to be delivered within 3 week. If it is going to take more than 3 weeks I don’t want to place an order. Now they are claiming that it will take 6 week to get things delivered. The salesperson name is Daoud ** who promised the ETA. The store manager is also very rude and she justify the mistake and wrong promise made by their salesperson. Sterling Ashley is the worst store I have ever visited.

Long time customer, will NEVER again purchase from Ashley HomeStore! Quality of furniture has declined and customer service is deplorable. $6000 bedroom set delivered with a few drawers not functioning properly. Delivery person said it wasn't major enough to refuse, repairs would be made at my home. Over the past 6 months, I have engaged in 48 phone calls, texts, technicians, no shows, and deliveries. Yes, you read that right, I kept track of all 48 encounters. Never spoke to the same person twice, most of whom had no authority other than to read a script and promise to have a manager call back.

We have a 5 star couch and 1 5star recliner. The second recliner is our 1 star recliner. One could not push the footstool shut from the chair! One had to stand up and push footstool shut from a standing position! They sent 3 trained service technicians out. None could address our issue! They deduced that it must be in the footstool control mechanism. They ordered a new one. Once changed nothing was any different. After more than 11 calls to the service department, they washed their hands of our issue! They abandoned me! I then investigated their issue! I found that between the 4 technicians, someone or more than one someone, had stripped 8 of the KEY ANCHOR BOLTS! I spent $19 at the local hardware, and invested 45 minutes of my time! And now my Ashley Furniture functions just perfectly, no thanks to their service division!

I bought one of the premium king mattresses set (Ashley Sleep Anniversary Edition Mattress) from Ashley at the end of 2016 under the promise of a 10-year warranty. Well, after 5 years the mattress started to show deep lumps which started to cause me constant lower back pains and I claimed the warranty from Ashley and they sent a technician to see it, take photos and he even told me that the lumps were deeper than their acceptable maximum of 1" (some were from 2 to 3" deep). Well.... I just got an email today telling me that they will not cover anything by warranty and that there were "stains" which voided it. This is absolutely ridiculous! Now I have to invest on a new mattress and to throw away this piece of junk that Ashley Furniture sold me under the premise that any defects would be covered in what they refer to as "warranty". The only warranty you will get is that they will find a lame excuse to not honor it.

We purchased this product for 1900 in March of 2023 and took delivery in June or July. At first it was nice but the left side started to sag to the left along with the back around December. The right side became very loose like the frame was falling apart and the poor design of a tack at the back corner put a hole through my wall. We have had several recliners in this room and yes sometimes the sofa gets too close but never has anything done damage other than a smudge on the wall that washes off. It's the cheap construction that I blame for this.

They were very nice, but their recliner is dangerous if you have small children with pet. Recliner tilt but they really take advantage of customers by lying. They charge me $999.99 for for $2800 furnitures protection plan and salesman told me several times is %100 refundable if not used in Five years. But that was total lie. Is $500 store credit if not used in 5 years.

The store in Birmingham AL at the Galleria is horrible!! The manager is rude and told me if I was not buying I needed to leave. I had just walked into the store and was looking around. She then sent her "favorite" sales rep to force me to buy. But his forcefulness, bullying and rude comments made me leave the store running. I have never been put in such a bad position!!

Ordered some furniture from Ashley (recliner and dining table set). Within 2-3 months of use the recliners started shedding fabric material from the surface. Called the company warranty service which was for one year. The technician from Ashley determined that it is a fabric manufacturing issue and had suggested that I will receive the replacement seating parts in a month. He took note of the part numbers for replacement. Few weeks later Ashley Furniture called me to notify that they will NOT provide any replacement parts. It seems like a fraudulent business practice to lure customers with warranty service but indeed no coverage is provided. I wish I had reviewed BBB and other forums about this company before spending thousands of dollars.

I purchased a sofa with warranty - the material began fraying and beading within a few months. When I attempted to use warranty for new covers I was told the poor quality material was not covered - NEVER AGAIN.

Well let's say when I went in to Ashley to purchase a dining table there was many, so I settled on a table for about $500 dollars, if I knew then what I know now I would have taken my $500 dollars and went somewhere else. The back of the chairs are coming off as well as the legs. The bolts keep coming out and you cannot put anything on this table or it will leave a lasting imprint. I call and asked if I could get a replacement, guess what the person on the phone told me. "You can come into the store and purchase another." Hmm and I asked will they pick this one up, the answer no, I can keep it, just come in and purchase another one. The keyword here is purchase another. The Hell I will. I will never purchase anything from Ashley Morrow store or any Ashley! That's the most stupid thing I ever heard.

Darcy black sofa and loveseat, and Benchcraft Locklin Carbon Sofa and loveseat 9590438 and 9590435. Black set lasted a little over 2 years and the wood in the right side of the furniture cracked and split. The Benchcraft set was purchased August of 2023. The same thing happened but on the left side right in the corner for both upon someone simply sitting down and leaning back. Upon calling to either get repair or compensation after visiting Furniture Deals in Belton MO. and getting no help I am being told due to the furniture being over a year old there is nothing they can do. Something needs to be done about this. If the furniture cannot last more than 2 years there is an issue. I will go to all platforms to review and post pictures and will NEVER purchase Ashley Furniture again. If no stars were an option that would have been chosen.

Updated on 02/28/2024: So, after all that they said they would be nice and allow me to exchange it for another set, but I would need to pay a 10% re-stocking fee. Basically, blaming me for the entire thing and charging me more money. So we had no choice we went back and picked out a new set costing me another 500 dollars not including the 10% fee. That night the sales manager says it will be there Tuesday, I call Monday and ask what time delivery is and they state we do not see a delivery for tomorrow. So at this point I have no idea what they did or if im getting the set. There are far better options with much better customer service, Rooms to Go is a great alternative and they really treat their customers with the respect they deserve. Sorry for the rant, but after being a customer for so long and having quite a few issues, they are absolutely miserable. Never again will I shop there.

They delivered on an unscheduled delivery date when I was working, no one authorized it and I was blamed. I had to take 2 days off total. I purchased over 8,000+ dollars worth of furniture and the ottoman for our bedroom didn't match and they wouldn't exchange unless I purchased another ottoman, which was about $150.00...really? I just spent over 8,000, it would have been nice to not spend another dime. It seemed as soon as we purchased the furniture no one would help unless I spent more money. I spoke with their so called corporate office, sent pictures as requested, no help at ALL. My family and friends would rather go somewhere else to purchase the rest of our furniture. Will NEVER SHOP ASHLEY'S AGAIN!!!

A few weeks ago, I placed an order for a really cute storage bed from an Ashley Furniture online store. Received an email that my confirmed delivery date was Feb 9, 2024. Waited all day on that day to ensure my order was received. Nothing arrived... Called the following monday. Was told my delivery date was cancelled and rescheduled a couple of different times and were all canceled without reason. Well now, it's 2/21/2024. I just got off a 36 minute customer service call where I sat on hold for most of the time, transferred about 4 different times, having to try and understand the rep because their English isn't very good, only to get disconnected then called back and said something about upper management and delivery and warehouse...something...something... Well I think I've had about enough of this... Seriously considering cancelling this order and going somewhere else that can actually fulfill my order and deliver it!!

Over the years we have spent over $20,000 at Ashley. Last weekend, I was told that they restaffed their management team, and all decisions are made at the corporate level. I was not pleased with their new marketing strategy. All I can see on the floor was bedroom sets, and couches, not much diversification. Our sales representative was great, but she was unable to give us a competitive offer because of her new manager and corporate of course. She said all decisions are made at through corporate. We are not her only regular customers that walked out of the store without purchasing. I no longer feel connected with the Ashley brand. The manager at the store made no attempt to hear us out even after checking their system and saw how how much money they made from us over a decade of purchases.

I purchased a sofa, dinette set, and recliner from Ashley Furniture at the end of August 2023. I did not use it until Christmas doing to refurbishing my condo. After a few weeks I noticed a bubble under the veneer. I also saw a gaping in the edging. I called quality control, and they insisted that I had spilled liquid on the table and therefore causing the bubble. First of all, it is a DINETTE table, AND HOPEFULLY THE MANUFACTURER WOULD ASSUME THAT LIQUIDS WOULD BE SERVED!! Secondly, no liquids were ever placed at the bubbled spot. The quality control department had pictures to prove of the gaping edge and the bubble, and they insisted that damage was caused by water. (I think there was a defect in the gluing of the veneer.!!!) Please DO NOT buy furniture from this company. They refuse to accept responsibility for poor quality furniture. I'm hoping this review will save someone some money and grief for buying low quality furniture from an unreliable company.

Horrible customer service and return policy. Bought a bed and was not happy with the experience at all. I tried to cancel the order and then return the order (because they wouldn't cancel even though it was still processing when I emailed and called). Both times they were rude and I ended up paying hefty amount for shipping back the item.

We purchased a couch and love seat which arrived 1/26. By 1/29 I noticed the furniture was peeling and fabric was fraying and I called the company. They gave me the run around. I called several times a week and finally on 2/16 a manager called to tell me that the fabric falling apart is not part of the warranty and they can offer me all new fabric and I can pay them 150 to have it reupholstered. They were beyond rude. They said that there was some recorded conversation that I didn’t want the couches from Day 1??? I asked the manager who was on this recording and if I didn’t want them then why didn’t I send them back???? This company is horrible to deal with and their merchandise is awful quality. If you’re going to spend money on couches in your home don’t spend it here.

Bought a furniture set from Ashley. The ottoman turned out to be too large for the room. I called immediately after the delivery but they stated once it’s been delivered there are no returns. They would have been back in a week to deliver the couch that wasn’t available when the rest of the set was but they refused to take the ottoman. I canceled the remaining order. I don’t recommend Ashley Furniture. They are not flexible in any way.

First off the Blytheville store in Arkansas is absolutely HORRIBLE people! They are scam artist who take advantage of women specifically. The sales associate and the manager are sexist and hustlers. They straight up lie to you about the price, I was told one thing. When he rang it up it was a over 2,000 dollars more than what he said, I said, "Cancel it. I had applied for the financing." He said he could not cancel it. When I said I would refuse delivery he said, "Do whatever. You're still paying for it." I have disputed and disputed, called corporate, talked to that scam artist manager there who treated me like trash. NO ONE in this Awful company will help.

DO NOT BUY FROM THIS STORE!- it's a long review but I am mad! This was the worst experience I have ever had from start to finish. We ordered a sectional couch, and were provided with the tracker for the day of delivery. They showed up 2 hours before their scheduled time, we were not ready. They drop off a couch and as we unpack we realize the one piece is broken, like it was dropped. We called immediately. Their solution was to order a new upholstery piece- which we had to wait 3-4 weeks to have delivered to out home. When it arrived, we called and arranged for them to pick up the piece that was broken and the piece to fix it. They were to have it for a week.

I have ordered a queen size bed from Ashley.com. The bed arrived with a missing part. I called their customer service dept to request the missing part. They asked me to wait for 5 business days for a specialist to contact me. 5 days passed and no one contact me. Called Ashley customer service dept again, and they asked me to wait for another week due to short staff. What kind of horrible service!! They have not yet identify my missing parts yet. So I imagine when someone finally contact me, it will take another week or so to identify the missing part and then ship to me. This could take a month. In the meantime, I have to sleep on the floor. This is terrible.

I ordered a Baystorm bed from Ashley online on December 10. On the site it said estimated delivery in 2 weeks. The confirmation email on 12/10/23 said I would receive an email for the scheduled delivery with a notice that some items may have longer than normal shipping. On December 12, I received an email that delivery was scheduled for January 8, 2024. A little disappointing but understandable. January 8 rolls around, no bed. I called January 9 and after being transferred to three different people, Mathis store says it will be February 2. Really not happy but stuck it out. February 2 rolls around and yet again no delivery. Again absolutely no emails or calls. I check the order online and now the order number doesn’t exist.

We are seniors, with 1 small dog (20 lbs), so the couches that we purchased were in no way overused. We bought 2 couches about 3yrs ago from Ashley Furniture in Langley, BC. We also bought a 5 yr extended warranty as suggested by the salesperson. We specifically asked if sinking of the seat cushions, rolling over of the cushion front and where the seat cushions meet, sinking of the attached back cushions, and sinking of the seat cushions were included in the extended warranty, and we were assured that all of our concerns were covered. All of our concerns started to happen approximately 1 yr after purchase! We contacted the company that the extended warranty was with, twice. On both occasions the representative was extremely rude, refused to give his name, and hung up on us. We then contacted the manager of the store where we had purchased the couches.

Please don't buy any furniture from Ashley. I would never recommend to buy any items from Ashley. They are like cheater. I have proof to show that. First of all Sales person Jhon, he was a big liar. He was knew about the fact the item we were buying it was not in store. Now we got to know the same item price hiked and that is the reason now they are not delivering the items.

Ashley. 0 stars if I could! Had issues with the comfort of new furniture compared to the store model and I also did not like the way the wedge fit in my home. I was told that Ashley would not do a return, store credit or exchange. I was actually told I was stuck with the purchase and there was nothing Ashley would do. I was told by store manager that she would call me within 24 hours to get my issue resolved, I never got a phone call and felt she just to me that to get me out of the store. I called customer service within 24 hours of delivery and explained my issues, again I was told someone will be calling me to process my claim/unsatisfactory issue. AGAIN NO-ONE CALLED OR SENT THE PROMISED EMAIL AS PROMISED.

Be aware: The paperwork they supply has a fine print on one of the pages that states: Return Policy: Once the item(s) are in your possession, all sales are final. They did not tell you about it, they just feed you with multiple papers to sign. Even if I returned to the store same day, they refused to take the item back.

Financing Department is a joke and a waste of time and really making Ashley Furniture look bad. Tried cancelling order for 23 days and it finally got resolved after I recorded conversation and saved all emails and chats and stated that the BBB will hear about it. Finally, everything is fixed and I thought I would try again. Now my advantage number no longer works. Imagine that. Real disappointment with the company and all departments.

I found a 40x60 canvas print on the Ashley Furniture website. The price was reasonable and it was noted that it would be delivered two days later. Great, I placed the order. The order confirmation looked so unprofessional and a lot like spam, so I was scared I got duped. After a good amount of research I just determined that it was in fact the real Ashley Furniture. This was the first red flag. Two days go by and I do not get a shipping confirmation or notification of delivery. Second red flag. I waited an additional 5 days and received zero communication from Ashley Furniture regarding my order. Third red flag.

Purchased a couch and loveseat with extended warranty from an extremely nice Saleswoman along with her Manager. Delivery was delayed a bit and was expected and understandable following the pandemic, all seemed will until 1 year 8 days after purchase, that the sofas left armrest support broke by just getting off the couch. Okay thinking no problem, I purchased the extended warranty. Called to be told that I did not purchase an Extended warranty, that she had the purchase order in front of her and order did not have Warranty. And now the battle in the attic to find purchase order.

My son and his wife paid about 2k cash for a leather sectional upon agreeing to purchase it from their Woodbridge store. The couch itself was about 1800 and 200 for the delivery. I was not present as they bought the sectional from the store. On the day of delivery, the delivery folks busted a ceiling fixture trying to bring the sectional to the second floor living room and decided that it would fit going in straight. My son and his wife kept suggesting to them that they should move the couch in vertically which would reduce the width of the sectional. The delivery folks with very limited English fluency kept refusing to do it the right way and eventually took upon themselves to take the sectional back accusing my son's family of refusing delivery. The whole event was a disaster to say the least.

Last one (3rd time) I was not home at the moment and was not given an option to come back later that day or the next. It was only after that happened that I researched for reviews. So by reading the worst reviews from this company. I decided to save myself from getting an even worst experience and cancelled the order.

I purchased furniture from Ashley for my daughter’s birthday. I bought it in September of 2023. It has been used 3 times only because she only comes home once a month from college. I have tried relentlessly to get it replaced and they said it isn’t a manufacture problem!! Then what is causing the material to just peel off on its own!! The vanity cost me about 450$ plus I paid 65$ for them to bring it to my home and set it up.. Please think about it really hard before you buy any furniture made and sold by ASHLEY…They have refused to replace or refund my money.. What a SCAM!!!

First experience shopping at Ashley 8 yrs ago for a couch was good, but after purchasing a mattress the company showed very poor customer care!! First, all sales are final! They do not tell you that! They have you sign the sale on a tablet and give you the paperwork in a folder when sale is over. Page 3 says sales are final! Now get a a Sealy mattress that says in 30 days and Ashley says no returns! Even on defective! Calls, in store visits, serv techs to evaluate the damage and then they make up rules saying it’s not sagging enough! Over an inch in a month says it’s not holding up!

Stay away from this company! They have no integrity. They refuse to live up to an extended warranty that I purchased from them to protect a $2700 bed. 4 months after I purchased the Sealy bed and base from them, the motor stopped working. They refused to even come out and check on the problem even though I purchased this "worry-free" protection from them! A Shady business!!

I purchased a DBL REC PWR Loveseat w/ Console (SKU #000007650496) 29 March 2023. It hasn’t been a year and the sofa is falling apart. You can feel the steel framework through the sofa cushions, although I’m using an extra cushion, I can still feel the metal framework. I previously owned a La-z-Boy sofa for over 10 years which felt like sitting on a cloud. I wanted to replace it with a reclining sofa. Unfortunately, I picked the wrong store and wrong sofa. Buyers beware.

I am writing this review with immense disappointment and frustration regarding my recent experience with Ashley Furniture Store. My husband and I purchased a complete bedroom set December 28th 2023, investing a significant amount of money, only to receive a shipment where every single piece was broken or damaged. They also claim they cannot come out and look at it until March 2024 so we are left sleeping with a broken bedroom set and bed for 3 months.

I am amending my previous review because Ashley Furniture responded to me as soon as they saw my review. They stated that the money I paid is being refunded because I cannot wait until late February. Thank you Ashley Furniture!

Roman ** helped me find the perfect couch for our new house. We were having trouble finding the right one at a reasonable price. He was very friendly and extremely helpful. I had a wonderful experience.

I bought 4 items back to July, get the 4 but 2 were broken. I called 4 times to solve this! Finally they sent me one of the 2. I called again for the last part, the answer we are gonna sent now (asked for email confirmation, told we are gonna send it to you). I waited 4 weeks, never received the item so I contacted my credit company and cancelled the transaction and give them all the details. Now In January, Ashley sent me an email that I have a balance of the item that I never received it! After a long conversation, I have been told that the only solution is to send me the item. Really after 5 months!! Waiting and hoping to send it this time! Bad company, bad customer service and bad furniture. The 3 items that I bought them already are so bad in quality. I will never buy anything from them again!

The sales person NEVER explained that they have no refund or exchange policy even though I spent 20k. I think this is deliberate deceptive sales tactic. Instead when I called customer service, they told to read the fine print.

In the past 2 years or so. My wife and I have shopped at Ashley twice. The first time we bought a sofa that has held up well. Although it's been in a house that has been empty for 8 months out of the 2 years. The other things we bought were another couch. 2 chairs, one and electric. Share for disabled people that helps me get out from a sitting position and is now broken and another chair that has stood up for the entire of time. Besides the lack of quality Of the furniture we have purchased the customer service has been abysmal. First let's speak about the quality of one of the sofas we bought pegood. I will be the first to admit that I did not do diligence sufficiently. When we bought it. When we got it home I sat down on the arm of the Sofa and felt a crinkle. Inspection revealed that it was made out of cardboard not soliD Cardboard, not even supported cardboard, but just rolled over cardboard with stapled.

We purchased a $1100 Protection Plan that has been a nightmare! Ashley Furniture has done absolutely nothing to help and customer service has been horrible. The store where I purchased has been worse. Basically said they have their money, can't help in any way. I have been sent to 5 different protection plan companies, none of them have me in their system. And Ashley has offered no help in resolving, even though they acknowledge that I paid for a plan.

Never buy from this place!!! We bought a couch with powered reclining. Both recliners had metal brackets break in half. Now it won't recline. The leather started peeling off the couch 3 months after we purchased it. Ashley did send us new material to replace the damaged leather, but it was up to us to hire someone to come out and repair it. Long story short, they sell junk. Never waste your money at Ashley Furniture. $1,600 down the drain. Don't know how they stay in business.

On 03/20/2022 my wife and I purchased a 4-piece power recliner Sales Order# ** along with a $469.99 5 Year Protection Plan from the Ashley Home Store in Draper Utah. We noticed once it was delivered the right-hand side power section was way offset in the back and that side made a rubbing noise while you powered it up or down. We called the store, and they sent out a different installer who said it probably wasn't set up right and proceeded to try to push it down into an aligned position to match the left-hand side. There was still a sizable gap difference on the back, and it still made the rubbing noise, however it was slightly better.

Joey ** was a great salesman. He didn’t pressure me into buying. He let me look around. Gave me great knowledge about the product that I was buying and how long it would last. I still have the couch to this day. It’s been two years since I’ve bought it and it’s still 10 out of 10 condition with a warranty on it. Thank you Joey for the great service. I still get calls from him to check up.

I purchased an Ottoman online. I assumed they had a great return policy since they are a major furniture store. The ottoman was beautiful but extremely large and higher than my sofa, therefore I wanted to return it. Cost was $279.00. I called and you CANNOT RETURN TO STORE. You have to package all online items in the original packaging, take it to a FedEx location yourself and pay all shipping costs. They will only accept from FedEx.

I wanted to say how pleased we were with both Sam, our salesperson and Irv, the acting store manager down from his Laguna store, acting as store manager. Both gentlemen were very knowledgeable, kind and helpful throughout the entire purchase and pick up process. Will definitely be back to buy more.

It’s maybe good furniture, no clue yet since we didn’t use it but so far so sad. Horrible place without any customer service. Item missing but delivered back to Ashley according tracking number and FedEx guy. No communication whatsoever, I want a refund but can’t reach human to do it! Awful, Not Recommended, It’s not worth the hassle, Wayfair doing better job with service. Ashley for us was more like Walmart till now, Sad and Disappointed!!! We are NOT BUYING HERE AGAIN!!!

Store says warehouse will deliver in 2 wks. In 2 wks warehouse calls and says it will be 3 wks longer. Would have shopped elsewhere if told from start delivery would take 5 weeks. Store and warehouse don't communicate.

I purchased two sofas, in April 2021, from Ashley Furniture (Johnstown, PA), towards the end of the COVID Pandemic. My furniture delivery date was August 28, 2021. This Ashley Home Store is owned by Wellsville Group, one of the shell companies owned by Todd Wanek, CEO of Ashley Furniture Industries. The Wellsville Group side of the contract was to deliver New, Good Quality Furniture with a One Year Manufacturer Warranty, and an Extended Warranty. I purchased the extended warranty to protect my furniture investment for years to come.

My husband and I ordered a new bed and nightstand online from Ashley. We opted to have everything delivered and set up all at one time. Doing so made the delivery fee go from $200 to $399. My husband received a text last week stating our bed would be delivered yesterday, 12/27 between 8:30-10:30 in the morning. Yesterday came and we woke up, got rid of our old bed, and prepared the room for the new bed. The delivery truck arrived with only our bed. Issue #1, but not such an issue that it bothered me. The gentleman putting the bed together asked to speak to my husband only to inform him the bed frame was up, the foundation was put together, but the bed was missing the slats (they were supposed to come in the box). He told him he had reached out to his manager already and for us to call the customer service line in an hour. So that's exactly what we did.

Tried to get the pending taken off my Ashley Advantage card. Been round and round with them for 2 weeks. Everybody says it's taken care of. Never is. Called today again hoping it would be taken care of and they ended up adding another pending instead of taking the one off because they don't have a clue what they're doing. I give up.

Ashley Furniture is horrible, bad customer service. I paid about 7,000 dollars for a bedroom piece, just for it to come horribly damaged. I went to the store, but they did nothing. They said the bed set was WOOD, but then I come to find out that it is not, its fake. Would they think I would buy a 7,000 piece set for fake wood? No! They are not even willing to exchange the bedding for the same amount of price, I even offered to pay the difference, but they continued to say NO! I'm willing to go to court because they don't nothing.

This corporation is designed to rip money off of your pocket and compromise your personal information and information. Never register to your website otherwise you will receive countless marketing emails and spam no matter how many times you UNSUBSCRIBE!

I had a bed purchased while I was in the hospital with cancer. When the bed was delivered we discovered it was too tall and not wide enough. After contacting Ashley's thru calls and emails they finally said no refunds. It wasn't even opened. 700.00. They stole from me.

3 weeks Ago I bought a sofa set online for my father as Christmas gift to be delivered today the 20th. They sent me a email today the 20th on the delivery day that the order was canceled! I called them about it and they told me to place the order again that they are sorry...

My couch was delivered with a nauseous smell and threads hanging out of it and contacting corporate there are no returns allowed on this. They want to send a technician out to see about repairs. $2,000 for a sectional couch and I can't even sit on it. Customer service is absolutely zero this company. Buyer beware.

Lied 3 times about delivery schedule. Deliver Thursday, take off work and they don't show up. Same thing the following Thursday. Again the next following Thursday they said it should deliver, but actually delivered on Friday. Talked to 4 or 5 different people in customer service and the salesman, all said they would call me tomorrow or within 48 hours. Never heard back from any of them. This is the 3rd time in 7 years I swore I would never buy anything from Ashley again for the same thing. I have to do better and stick to my guns and never buy from them again.

Purchased and "new" sectional delivered September. 2 days later had to schedule for part of sectional to be replaced due to thumping noise when rocking back and forth in seat. Called back again and technician was sent out to address noise and "tightened" something underneath the seat. Noise occurred again 2 months later (December) and now other seats are making the same noise. Company refuses to address issue or provide refund and required me to "take pictures of everything" as if a cosmetic issue could cause the mechanical issues. Taking pictures was an insult as if there is something I did nor damage caused that would be causing these issues.

About a year ago I purchased 2 sofas and ottomans and a dining room set totaling over $10,000. We all purchased the additional protection plans for each of their sets that we purchased. We discovered that the frame was broken in the oversized ottoman on one of the sofas. I contacted the company we purchased they addition protection through they declined the claim because it was a structure issue that should be covered the the warranty from Ashley Furniture. In October, I contacted Ashley customer service process about the issue and they said someone would contact me with 48 hours to come look at the damage. Several weeks passed with no contact. I contacted them again and was told the claim was closed.

Bought a Soletren sofa bed from Arjun at the Burlington store. Chose regular delivery opposed to white glove thinking there would be no assembly required for a sofa bed. Oh so so wrong it was never explained to us that the sofa would be left in the reception area at our new condo. The delivery guys couldn't leave quick enough. Called customer care where I was told to cancel the order would be a 25% restocking plus $100 pick up charge - but the delivery fee was $79.95?? Why the difference?? At a total cost to us of $500 restocking..The guys who came to pick up the sofa bed tried hard to come up with a way to get it up to our second floor unit they were willing to carry it up the stairs but when they looked in the condo they said there was no way to get it into the room. They were horrified when they heard of our experience especially since we are seniors and my husband uses a walker.

READ ALL THE ONLINE REVIEWS BEFORE YOU PURCHASE FROM ASHLEY FURNITURE. I have been trying to get what I paid for for 6 months and still no response. I have talked to numerous people at Ashley Furniture and nothing. I was also sold a Lifetime Warranty that I have since learned was 5 years. Not what I was sold. I was told Lifetime (as long as I own the couch). That sentence was why I purchased the warranty. Leather couches should not look as bad as mine do after 5 years. I will never shop at Ashley Furniture again.

Ashley Furniture is apparently two different companies: online and brick-and-mortar, though both sell the same furniture. This is a Dr. Jekyll and Mister Hyde pair of operations. I rate their customer service minus five for online and plus five for brick-and-mortar, on a scale of one to five. Moving into new for us house, I wanted to buy a bedroom set.

Received delivery of a love seat with a 2 to 3 inch tear. Contacted them to have it replaced, but they said they would try to repair it first. I told them I would not pay $1200 for a damaged and repaired item, so I would return it for a refund. To return it they would charge me a 25% "restocking" fee. Absolutely shocked at the disgusting level of customer service provided by this company.

I purchased a Earhart manual recliner set. Didn't know it was missing a T-nut under the recliner, now it leans. I called 6 months to day coincidentally and I'm told it is $75 to send a tech. Unbelievable I get a defective piece and because I didn't see it sooner I have to pay for them to come fix their defective furniture they delivered to me. So now after spending $2000 six months ago I'm spending more to now fix it. This is terrible it is not my fault it's defective I should not be liable. The quality of the product and having to pay to get it fixed is why I've had a terrible experience with Ashley Furniture. Buyer beware!

We purchased the Monaghan Sofa on May 31, 2023. We purchased the extended 5 yr. warranty for $300. December 4, 2023 I called the service center as the core foam on the seats has already broken down. After 2 weeks of waiting to hear back I called again and this is what I learned: They will replace the core foam one time under the manufacturer's warranty, if the foam breaks down again the extended warranty kicks in and they will replace it again but no further replacements are allowed for the remaining life of the couch, extended warranty or not.

My experience with Ashley was horrible. I bought some furniture here and it took more than four months to arrive, in less than two years the screws came off the sofa and it started making noise when I sat down. I called Ashley because I bought a four-year purple warranty and after a month of multiple calls her response was that they did not cover those damages.. Please think carefully before coming here. Believe me, this was a horror movie with a very sad ending for me, 3000 dollars wasted in the trash...

I purchased an Isanti dining table from one of their stores in South Florida and the experience was beyond terrible. First, we were lied to by telling us that the table was made by Ashley in the US. The table turned out to be made in India. The issue is that there's no need to lie to get a sale. Second, the manufacturing quality of the table is terrible. It's a nice-looking table but manufacturing quality control resulted in 7 tables, all damaged, being delivered to us with one not delivered as they caught the damage at the warehouse.

Spend your hard earned money somewhere else. I will NEVER order furniture from Ashley Furniture again. I ordered a brand new living room furniture set Black Friday 2023. Kelisha ** was the sales rep. The set was delivered today with a rip in the sofa. They delivered DAMAGED furniture and the delivery driver refused to take the sofa because it was already in the house. He then stated that we had to call a number to arrange the replacement. We called Kalisha ** and she basically said there is NOTHING they could do about it except try to repair it. She was unprofessional and unhelpful. We spoke with another rep (Savannah) - she lied and said the item could be replaced.

Product was delivered to the outside of the house (other companies deliver into the house). We would have paid the extra fee had we known, but nobody told us delivery did not include bringing it into the house. The product came wrapped and we kept it in the original wrapping as we were doing some drywall repair/painting. I took off the original wrapping 4 days later and found three tears. I e-mailed the next day, never heard anything back. Two days later sent an online complaint, got an e-mail saying, “too bad you reported the damage in 4 days but you only have two days to report”.

I selected the Maggie sofa and loveseat because the salesperson said it would be good with dogs. Just one day after delivery, the dog jumped on the sofa arm and ripped it apart. His nails were not even that long and that is what the groomer also told me when I took him in immediately after it happened. The loveseat also has a small tear in the bottom corner, and I am afraid it could spread. I didn't notice how it happened, but it was either delivered that way or tore after just one week of wear and tear. The upholstery may have been pulled too tight. The material is very thin and cheap and worse than any upholstered furniture I have ever owned. I do not recommend buying from this seller.

The first issue arose when the delivery time was quoted as 6 weeks but it took 4 months and many phone calls to arrive. When I sat on the couch for the first time it made a loud scraping noise so I had a repair man from Ashley come out and fix it. Then I noticed that there was such minimal padding on the arms of the couch that it felt more like I was leaning on a 2x4 piece of wood. Unfortunately, no one in my home used the couch for a full year because it was so uncomfortable. Now I’m noticing that there is no padding anywhere other than the cushions on the couch.

Our salesperson LaPreda was very helpful, patient and professional. She showed us several different mattresses and allowed us time to sample each one. We decided on the Stern and Foster with an adjustable frame. We recommend Ashley Furniture store in Wilson, NC for the best furniture shopping experience.

I recently purchased furniture at Ashley Homestore in Brooklyn, NY on Sept 24, 2023. However, the Corporate Location is: Factory Direct dba Ashley Homestore in Edison, NJ. I did not buy New, Good Quality, Unbroken Furniture, so you can deliver some used or B Goods! Within a couple days of delivery, the furniture was horrible. We really hadn’t used it yet. The material on this furniture is pilling. Pilling is susceptible to pilling over time, but not within a day or two. Also there seems to be feathers poking through the fabric. The furniture looks like it was years old already.

I ordered my bed and waited a month patiently to receive it, and when the delivery guys came they were supposed to notice us 3 hours before but no, they just got here and rushed us. They were extremely rude and unprofessional and did not want to set up the bed so they made a hole on the head cardboard so they can leave without setting it up. It's been 3 times that they come here and leave everything in a mess and not setting up nothing just making up a lot of excuses. This is so disappointing and disrespectful because I paid a lot of money for everything to be in good conditions and to be left set up. And now I have to wait another week for them to supposedly come and set up the mess they left.

SWINDLED, SCAMMED, FRAUDED, CHEATED and LIED TOO! I went to Ashley Furniture in 10/20/23 against my husband's advice, because he warned me they would "Screw me over". I went there to buy a SOFA, only a SOFA, to replace the Party time Sofa we once had, which was recalled and Ashley Furniture also refused to replace. Unfortunately on this day I was victimized by a true Snake of a Salesman Josh **.

I recently made a purchase at the Spartanburg SC showroom. I was in need of a sectional quickly and was unable to secure a definite date for delivery so opted for a discounted, floor model. The young salesman who helped me, Patrick was polite and efficient. The rest of the staff behaved like used car salesmen: once they knew they were not getting a commission they didn't want to look at me. Arrangements were made to pick everything up the following evening. However Patrick was not in and the other salesmen told me we would have to schedule another day. I had to call our sales guy on his cell.

I visited Ashley Furniture Store after seeing they are running a closeout sale. I checked with the sales while booking my In Store Order on 11/11/2023, they told me that they will be delivering my furniture by 19th, As I am moving from my current location to another location, I told them It's ok if they can deliver it by 24th as well ..as I planned my move accordingly. Now when I called them to check the status on delivery they said dining table has not arrived and will be arriving shortly So I requested them If they can deliver it by 24th. They said I can pick up from store on Saturday which is one day later or Tuesday which is of course days after my movement.

WORST SHOPPING EXPERIENCE. I wished I had checked out all the reviews here before deciding to give Ashley's a try. The show room is shiny. The salespeople are friendly. BUT all this is to hide a bait and switch, used car sales model. I purchased a couch. The one that arrived looked like the one I tried out in the showroom but it was higher. So much so that my feet were dangling - which they weren't with the showroom model. I went back and asked if I can pay for delivery and a restocking fee to recover some of my cost. Or for store credit. The sofa they delivered was not the same as the sofa they had in the showroom. The very nice sales person said they would get in trouble if they tried to help me. So I asked for the manager.

I bought 3 pictures in store. The manager gave special pricing as 1 of 3 paintings was a mismatch. 2 weeks later I hung the photos, though I thought initially they may be too big. Today, I noticed from an angle something was all over 2 of the 3 paintings. Upon further investigation, I found mould spores on the pictures, quite a lot. I spoke to the manager who insisted he could do nothing as it was special pricing and they are as is. He claims to know nothing about this and says nothing can be done. He tried to imply that because I told a rep from another purchase made last week that the pictures were too big and a return wasn't possible.

As a loyal customer, I have made several major past purchases at Ashley Furniture prior to my last and final purchase of a bed and bedroom set on 10/09/23 at Ashley's on S. 27th St in Greenfield. My sales associate, ** was friendly and helpful. I bought a complete bed and bedroom set for $2637.61. I was told my furniture would be delivered on Monday 10/16. On Monday 10/16, the only items delivered was a mattress, box spring, and a Bed in a Bag combo. The rest of my order wasn't loaded on the truck for an unknown reason and would be delivered Friday 10/20. I texted ** of the issue and my frustration.

I have shopped many times at Ashley Furniture Home store. I was greeted by the salesman Eric and he listened to what I was wanting and stayed at a distance until I signaled I needed help which was very important to me. I don't like feeling crowded while I am browsing. After I finished my selections - family room, bedroom and kitchen - His manager Kevin came over. I did have some things arise out of their control and they were patient and made sure I was happy and feeling GREAT with my purchase. I ended up adding a mattress to my order and went back and forth with both Eric and Kevin and they were very helpful. Definitely will be referring them business. GREAT overall experience all because of the 2 of them.

534 N Frederick Ave, Gaithersburg, MD20877 Ashley Furniture Store. I had purchased a Jaurao bedroom collection from them. On the delivery day their delivery team damaged my property by making such a big hole on my wall by dropping the chest which also broke one drawer of the chest. Then they damaged my dresser and the bed by drilling extra holes in it to assemble it which caused the nails to be out only. Then I received a damaged nightstand and a defective bed, as it has big gaps in the front and headboard sides in which my infant actually fell also. I called the store the same day informing them of all the issues but they said they can’t do anything and gave me their cooperate office number who asked me to email them all the issues with pictures and asked for 7 to 10 business days. So I actually informed them of all the issues within the 72 hour window.

Went to buy a mattress from the mattress sale. We have a a Sleep Number for years! They lead us to believe that they would meet the 100 nights that Beautyrest gives you. Within 30 days of buying the bed was breaking down! They were like, "Sure you can return it! Just the mattress not the box spring and it has to be for a more expensive mattress!" Now I’m stuck with a Tempur-Pedic mattress that I hate. I will never buy another thing from Ashley!

After very cordial CHAT interaction with Ashley sales rep and proceeding with purchase, discovered rep. lied about many extra fees that increased my overall price. When calling the rep on this she said that I was hassleing her and said she was sending me to a supervisor. All the supervisor said was that she "apologized" no assurance the efforts would be made to fix the problem. Said if I had more concerns I should call the escalation number. I did and all that person asked me what happened, she simply said she "apologized" and would document the issue and her reviewer would look at it and may or may not call me back. The reps I spoke with was named Caroline Considine. DO NOT, I repeat DO NOT buy from this company. It appears they teach the sales reps to sneak in extra costs without informing the customer.

Please avoid that store! In October 22, 2023, we ordered a couch for the living room. In the process of delivery we been told that delivery team (2 people) cannot bring the item to the apartment, because the door opening in the building hallway is too narrow. They refuse to try any options, and took item back to the store. We never had any issues with delivery to that apartment before. Furniture and much bigger items were taken in and out to the apartment many times before without any issues. Huge old couch was removed from that apartment a day before with no issue.

My girlfriend and I were shopping for a leather sofa and were on the fence about purchasing when the salesperson mentioned a promotion they were having for 10% off. We were to receive a credit card with a cash rebate (credit applied) within a few weeks by mail - no action necessary on our part. They even had a flyer explaining the promotion that they included into our purchase folder. Well, the credit card never showed up. After about dozen phone calls over six months between the local store and several different departments at corporate promising results, while all giving us the runaround and lame excuses, we finally gave up. Needless to say, we are never going to be shopping at Ashley Furniture ever again. And, if you are looking for a store with integrity, you might want to shop somewhere else.

We have never gone into an Ashley furniture before. The first person that greeted us was a gentleman named PT. He wasn’t too overbearing which we so appreciated. He asked us what type and style we were looking for and showed us our options. The manager gave us a good price. PT followed thru with all the details and made the experience very seamless. We got everything delivered in two weeks by very good delivery men and couldn’t be happier with our new furniture. We would definitely buy again from this store and ask for PT to help us.

Nov. 9th - Obviously great financing. We bought a $10,000 leather sectional and recliner 2 years ago and paid it off in 2 years. Paid for the protection plan. 3 of the 4 recliners switches don't work. Ashley says these switches are discontinued and I can't get them and replace them myself. The protection plan tells me since I don't know when they stopped working that it is past the 30 days required to report it and they won't do anything. 10,000 dollar set, garbage. Irrepairable. They don't make the same switch from 2 years ago or a replacement? Ashley won't fix it, warranty won't fix it, and I can't fix it if I wanted to. The bed we bought from them years ago fell apart too. I expected my 10,000 dollar living room set with a warranty to last more than 2 years. Absolute garbage.

I purchased the mattress from Ashley Furniture and at your store in Indianapolis in August 2023, It's now November 2023, I begin to have lower back pain so I so I have contacted the store in at their level. There is nothing they can do so I can't connect the warranty department for my mattress. They begin to tell me that there was nothing wrong with the mattress after they sent a Tech out to Review the mattress, not sleep on the mattress because that's nothing they can do.

This Store is nothing but a bunch of Con-artists… Bought a $2,000 Recliner 7 days ago, total junk, told my wife, "Sorry Charlie, you bought it .. you own it .." Williamsburg Va. Stay away if you value your Money.

I bought a living room for $4000 and I bought the warranty on it.. They lie about the warranty service and the furniture material is very bad.. Don’t buy from Ashley Furniture stores at all. Their furnitures is very bad made and they are extremely expensive for nothings

Picked out 3 couches online. Called ahead to verify they had them in-store to check them out due to a long drive to and from the store. Absolutely guaranteed they had them. Not 1 of them in-store. Of course they had the at least twice as expensive models and NO IDEA when any future shipments were coming in. Never again for any reason will I ever purchase or shop here EVER!!

I requested real leather not leather look and was told it was genuine. The price I paid was for top quality. I was lied to by the associate and then got the runaround by the manager and customer service. I used to work for this company and sell furniture myself. The technician that accessed this said I receive an option to reselect as well as customer care and the store manager Scott. I will not pay for this.

Do not buy ANYTHING from this store you will be extremely sorry. This is by far the absolute worst furniture store I've ever dealt with in my life. And sadly there is nobody to complain to. There are no real manager or anyone who can fix or correct anything. I purchased a bedroom set and after paying someone to move my existing furniture and taking time off work they called me the morning of the delivery to tell me the dresser was damaged and another one would have to be ordered. So here we are 3 weeks later hiring another person to move my existing furniture and take another day off work. I even phoned them yesterday to make sure all my pieces were in and in good order and was assured they were.

We have bought furniture from Ashley's for years, until now, we have always had a good experience with the store. We went and bought a bed for my granddaughter and when they delivered it, is when the problem happened. The sales lady ordered the wrong pieces for the bed and when they delivered it, they found the mistake.

I purchased a lowboy dining room cabinet from the McDonough, GA store. Paid for delivery and assembly. The furniture was damaged/broken which was not seen upon completion. Called the store more than 5 times to request a return. Store sent a repair woman who advised the store the damage was beyond repair. She also advised the store that I wanted a return and refund. The pickup took approximately 3 weeks (Oct. 17, 2023). As of today, November 3, 2023, my account has not be refunded by this store. I walked into the store to address this matter with a manager who promised to make sure we would taken care of you. I would highly advise that one shop else as the furniture is cheaply made, bad customer service (local phone number routes to another country). No one has returned my calls or money.

I bought a kitchen table and 9 chairs. 7 out of 9 chairs were defective and the table had dings. I returned the items as they were defective and I had lost faith in the quality/service of Ashley. They did NOT refund all my money. They still charged a restocking fee even though the furniture was defective. I will never recommend Ashely and anyone who asks I will make sure to share my story and tell them to STAY AWAY - quality is NOT found at Ashley, nor customer service.

If you want helpful, honest opinion go see Tony at Janesville store. No pressure just answered questions and listened. I'm not a big spender by any means and very critical when buying but Tony made it easy and really worked his butt off to get us a good deal on a very high-end brand. We actually left store to shop a couple more places and Tony continued to pull strings to get it in our budget after the fact. We will stop there first the next time we look for any home furnishings.

I was given a replacement recliner 13 months ago after a long battle with warranty dept. The recliner I have now is falling apart. I tried to review on the Ashley website and because it was negative they said they had my review already which is a blatant lie. Called Wayfair where I made the original purchase and was told nothing they can do. Ashley is nothing but hype, you're better off at Bob's discount furniture if I want inferior products.

We ordered new couches. It came dirty and didn’t come wrapped properly, I complained and asked for new couches or at least a discount for the flawed pieces. However, they said that they would clean it instead and they only did that, not pleasing any of my requests. I don’t want the flawed couches and if I were to keep them I ask for a reduced price refund. This was an expensive purchase and did not live up to the expectation at all. I want a change of price or to change the couches to new ones.

I purchased a sofa and love seat from the store. The loveseat arrived dirty. The delivery guy said to call customer service and they will send someone to clean it and if it is still dirty they will Replace it. He took pictures of it. We called and after submitting other pictures a time was scheduled for cleaning. After it was cleaned some of the dirts were still there. I forgot to mention that there was a damage at the back. We called customer service and they wanted to repair it saying it is their policy. They will replace the fabric on the arm. We have been trying to speak to a manager for over 2 weeks now and all we get is lie after another and no manager. The problem is not solved and there is a big possibility of taking them to court. We paid over 1200 for a damaged piece and we do not want a refurbished furniture. They misrepresented, lied and they are a big fraud.

Bought Bed, damaged from what appears to be retaped box. Notified them within an hour of pickup, said they would repair. Asked for replacement, told since I did not purchase delivery no replacement. Needed earlier and delivery was outside window. If I would have purchased the premium delivery they would replace. I paid the same for the furniture that anyone would have. Store no help, no service after sale except schedule repair one and a half months out. Basically, you have to pay extra for any real service or help from store. $1300 wasted. Do yourself a favor, pay a little more and buy from someone else. I have filed with BBB and my state's Attorney General to look into the practice of no warranty replacement unless you spend extra for delivery. Seems like a way to generate extra money for company.

I purchased furniture including dining table and chairs from Ashley Furniture. The salesman seems forcing to buy protection plan mentioning it would take care of any damages for a good period, pet damages, kids and all. It's been just over 1 yr, all the chairs of the dining table are shaking and coming loose. It's a big hazard to elderly people coming home for dinner. I called protection plan complaining about it and she said it's not covered because the chars did not break. Now, someone has to get hurt and break his back before anyone from Ashley will come fix it. Also, on other things, they are asking me to investigate if it is material, spring or what caused it. If all legs are coming loose, there has to be a systemic issue with the way it was assembled or a design issue, however this all PROTECTION PLAN IS A BIG SCAM.. Watch Out. I'll keep reporting this issues to help others.

One of the worst experiences I've had. The salesmen and everyone in store are great, but after we ordered it has been a nightmare. First off we chose Ashley furniture because we didn't want this headache. We spent near $10,000 and on a pair of couches, a sectional for the basement and 2 mattresses with bed frames. Fast forward 2 weeks and the couches, along with one mattress is being delivered. The other mattress ended up being on backorder which we were informed a few days before the delivery date. The 2 couches in the living room were easily delivered along with the full size mattress, then the sectional (which I measured the hallway several times before ordering and knew it would fit) comes and they get everything but the corner piece into the room. They were trying to fit it through with the curve against the wall, damaging the sheetrock several times, all they had to do was turn it around.

Our experience at Ashley's was horrible. My mother is blind. She went to Ashley's to buy bunk beds for my children, her grandchildren, for her home. She specifically told the saleswoman, Patricia, that she wanted a bed where the ladder wasn't blocked by the top bunk railing. They completed the transaction, and scheduled delivery and assembly. Once assembly was complete, my mom discovered that the ladder was blocked by the railing, making it unsafe for small children due to having to climb over the railing. Patricia ordered the wrong bed.

I have recently made two purchases from Ashley On-Line each over $1,000. I received a damaged side rail for the bed I ordered and wanted it replaced as I felt the damage was excessive since a chunk of wood was missing out of the bottom and paint had been scraped off on the top. I spent almost two hours total with a rep named Joanna and another one named Megha. It was a horrible experience for something that should have taken 15 minutes to resolve, taking approximately two hours, and never was resolved to my satisfaction. These orders were my third and fourth purchases from Ashley over several years and I will not be buying from them again.

Title: Terrible Experience with Ashley Store in Avon City, MA. I must say that my experience with Ashley store in Avon City, Massachusetts has been nothing short of a nightmare. Two months ago, I made a significant purchase from this store, which included a couch and a coffee table that I was really looking forward to having in my home. However, the excitement quickly turned to disappointment. The couch that was delivered to me was not just damaged; it was ripped, and the quality of the item was abysmal. It's beyond me how Ashley store could allow such a shoddy product to leave their warehouse in the first place. But, it gets worse – trying to rectify the situation has been an absolute ordeal.

I ordered a dining room table 3 weeks ago - confirmed delivery date by phone, received an email, confirming the day before and a text message the day before. I took the day off to be here for the furniture. It was never delivered. Nobody seems to know when it might be, I was told it was back ordered, Ashley Furniture has clearly gone downhill especially with customer service. Just look at the customer ratings. I wish I had before I ordered from here. Now I paid for a table and have no idea when I might get it. Company is coming in a couple of days and now I have to figure out how to serve them. This is ridiculous. Wayfair, Macy’s, Penny‘s, Amazon- I’ve ordered furniture from all of these places and they were delivered when I was told they were going to be. Do yourself a favor - there are many furniture stores out there. Don’t deal with this one. I have learned my lesson with Ashley Furniture.

No matter the condition of the furniture, you will not be able to return your items. You will ONLY be able to exchange the item. I bought a bedroom suite, and the dresser broke during transit. I inspected the dresser more closely, and the quality is poor. I asked for a refund. I was told it is not their company's policy, which is listed on the back of my paperwork. Whatever is purchased in store, cannot be refunded after you sign the paperwork. Do NOT purchase from Ashley Furniture Store. My purchase was made in Harrisonburg, VA.

4 years ago we bought a 6 piece dining table set with a 5 year warranty. It was the most expensive set in the whole store at the time and has done nothing but disappoint. While reading this please keep in mind that this table is not an everyday use piece of furniture. We use it about once a month on special occasions. I will admit it does look appealing but that does not cover for the fact that in the first few days we have already had to contact the store about the chairs and the result of that was us having to get things to fix it with our own money. Not long after that the polishing on the table has started to completely come off. The lamination on the sides and on the bottom started separating.