Ashley Furniture Reviews

I purchased a Leesworth reclining sofa and matching recliner from Ashley in March 2024, right before an emergent back surgery. Once they were delivered, I don't remember them being like the ones that were on the display floor but having the back pain I couldn't be entirely sure until I had recovered. Once recovered I called Ashley's customer service department and they did arrange a visit from a technician. They said I had a 1 year manufacturer's warranty that could be used. The issues were my recliner set at a spot where it made me stare at the ceiling and my feet were not on the ground so I always needed to be reclined and that was not even comfortable. The one in the store allowed my feet to be on the ground and was extremely comfortable when reclined. The sofa sat back at an angle where my chin needed to be tucked causing neck pain.

This review is long overdue, but I can't forget the outstanding assistance I received from Lisa, a manager at the Snellville location of Ashley Furniture. In November 2018, I purchased a Serta adjustable bed for around $5,000, and Ashley Furniture handled the delivery and setup. However, the model I received didn’t include the bed brackets that hold the mattress in place (or so I thought). Over time, I started noticing that newer adjustable beds came with these brackets, and I assumed I might need to upgrade my bed to get them.

I recently had an issue with a bed foundation that I ordered, based on the recommendation of the online customer service representative who sold me my bedroom furniture. I did not require a foundation based on the type of bed I ordered. I spoke to several people before I finally reached the person who made sure that my order could be both returned and refunded appropriately.

We bought table, chairs, sofa and ottoman from the Ashley store in Medford MN. Kaci was our sales person who was so helpful and friendly from start to finish! We received a call from the delivery department prior to our scheduled delivery noting a sofa table had a small flaw and did we want the table. They sent photo and we declined noting we would be in to select a different one. No hesitation at all about not taking it. The delivery team delivered on time and made quick work of placing the furniture where we wanted. All contacts were professional and fun to work with. We will definitely shop Ashley again!!

Recently purchased a large sectional and sofa sleeper through Danielle at Ashley in Marquette. Danielle made everything so easy. She gave me her cell phone number and answered my questions even on her days off! Also, she came in on her day off to let me take a further look at different products. She was knowledgeable and had great suggestions! I especially like that there was no pressure at any time on her part. The delivery guys were fantastic. When they arrived, before unwrapping the sofa sleeper, they measured the doorway and realized it would not fit. This made return/delivery a snap! The guys added the measurements for the doorway to my account so Danielle was able to quickly find an alternative for the extra bedroom sofa sleeper. Love my couch, ottoman, and sofa sleeper! Very glad we had Danielle’s help and went to Ashley Furniture in Marquette.

My bed arrived damaged and getting the replacement piece was not easy. Their customer service treated me like I was the enemy, and I had to prove it arrived damaged even though I called the same day it was delivered. They never responded with updates on the process, and I had to contact them several times to get them to finally ship the piece I needed out. I never even got the missing screws but was able to go to Home Depot and get screws of a different color.

Don’t waste your time here. They lied to you on delivery and also the delivery drivers. I refuse the product because it was not all there and the driver lied to me that I was getting it delivered the next day so now they want me to pay for when I refuse it.

Would give 0 stars if possible. Ashley Furniture is GARBAGE! We bought a set of couches 2 years ago with recliners on each end. All 4 recliners have broken and we're still paying on their trash for 3 more years under their 0% financing. I would also offer 0% financing if I knew my product was terrible.

I wish I had NEVER bought my couch from this horrible store Ashley’s. Salesman (Michel) at the Newmarket store said it was the best couch, high end, won’t find anything better. Arrived July noticed the pillows that I sit on, sagging badly.. This should not be happening at all. Ashley’s sent 2 new cushions. Technician arrived to examine old cushions, he said mine were not made up to Standard.. Not enough batting around the foam.. We measured my cushions to the 2 new ones.. There’s 2.5" difference in height of new cushions. I have ordered 4 more cushions to replace the others as the technician noted all my cushions were below standard on the foam filling. Now my “new” cushion is sagging too. This is unacceptable.. I want to send this piece of garbage back. I’ll be calling customer service again. DO NOT BUY ASHLEY'S FURNITURE. You will be sorry!

I bought a Mcteer recliner and upon opening the box I had noticed the back at the base was cracked and cracked good. Instead of replacing and making good on the fact my intent was to buy a new unbroken piece of furniture they insisted they could only repair it. Buyer beware when dealing with them.