Ashley Furniture

Ashley Furniture

 2.5/5 (676 reviews)
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About Ashley Furniture

Ashley Furniture is a furniture store chain that sells name-brand products for the home and office. Consumers can shop in-store or online. On its website, customers can shop by category and sort the selection based on price, rating, material, style, features, color and size.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • Price matching
  • Large variety
  • Affordable
  • Room Builder tool

Cons

  • Short return period
  • Pay for assembly

Bottom Line

Ashley Furniture sells affordable furniture available in varying colors, styles and materials. Consumers like its price-matching program, discounts and variety.

Top Ashley Furniture Reviews

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Rated with 5 stars
Verified

… very professional and helpful. Highly recommend. They both showed us various choices and made our decision very easy. Chris met us as soon as we came in the door and answered al...

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Rated with 5 stars
Verified

My Sales rep Ms. J. determined the type of mattress suited for my body and health needs via technology … Ms. J. was able to locate and have the mattress delivered the next day! .....

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About Ashley Furniture

At Ashley Furniture, shoppers can find furniture ranging from entryway benches to duvets and pillow shams to outdoor fire pits. Many products are available in a variety of colors and textures. Online, customers can use the Room Builder tool to visualize how selected furniture will fit in a space. Ashley Furniture features the following departments:

  • Living room
  • Bedroom
  • Mattresses
  • Kitchen and dining room
  • Baby and kids
  • Home office
  • Home decor
  • Rugs
  • Lighting

Ashley Furniture prices

Ashley Furniture is known for its economical pricing and is popular for its frequent discounts. The price of Ashley Furniture products varies based on the selected product and its delivery and assembly method. In-store and online shoppers can choose regular doorstep delivery or premium delivery, which includes furniture assembly. For online shoppers, the company offers free shipping on thousands of items.

The company has a price-matching program for identical products with lower prices from six major retailers, though some restrictions apply. Ashley Furniture also has a price adjustment guarantee that allows price adjustments up to 30 days after a qualifying purchase.

Shoppers can apply for special financing from the company’s finance partners with approved credit. Terms range from six months to 72 months. Exclusions and restrictions may apply.

Ashley Furniture FAQ

Is Ashley Furniture good quality?
Ashley Furniture is designed for budget-conscious customers and offers reasonable quality at an affordable price.
Does Ashley Furniture give discounts?
Yes, Ashley Furniture gives discounts in-store and online. The company offers discounts around certain holidays, and you can often find discount codes to use for online purchases. The company’s website occasionally offers deals that do not require a discount code.
Does Ashley Furniture give refunds?
Products can be returned within 30 days with the purchase receipt. Defective items are replaced.
Is Ashley Furniture real wood?
Ashley Furniture pieces are made with engineered wood, a product that contains cellulose fibers and synthetic resin. The engineered wood is stable, millable and durable and takes paint well. Engineered wood is flat, smooth and dense and resists warping, cracking and splitting.

Is Ashley Furniture good quality?

Ashley Furniture sells durable, stylish and affordable furniture for people's homes, outdoor spaces and offices. The company doesn’t use solid wood on many of its furnishings, but the engineered wood product the company does use is eco-friendly and can withstand normal wear and tear. We recommend Ashley Furniture for its wide selection of materials and designs, affordability and price-match guarantee.

Ashley Furniture Reviews

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How do I know I can trust these reviews about Ashley Furniture?
  • 4,209,868 reviews on ConsumerAffairs are verified.
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Page 1 Reviews 0 - 6
Rated with 4 stars
Verified Reviewer
Original review: Dec. 14, 2022

My wife and I would like to extend our sincere gratitude to the excellent service provided to us by Bill ** the store manager at the Columbus Eastern Town Center, OH location (Gramercy St.). Bill greeted us at the door and was able to help us get all our furniture in a timely manner. Having waited close to a year due to missing screws and other delays, we almost gave up. Bill got everything taken care of for us with ease. That really put a smile on our face. After a few weeks, our family needed a power chair and a center table, we did not look far, we went back to Ashley furniture, and of course we chose the Gramercy location, this time around Bill ensured we got our furniture delivered and on time. We will be glad to recommend them to anyone.

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Rated with 5 stars
Verified Reviewer
Original review: Oct. 15, 2022

My wife and I would like to extend our thanks to the excellent service and support of RJ our sales person at the Glendale, AZ and Bell Rd location. RJ greeted us at the door and was able to help us find specialty power recliners and he showed us the new zero gravity chairs that are great for necks and backs. In addition, we wanted a couch and a rug and RJ located everything we needed. There was a problem with the prices on the furniture and on the terms of sale. The store Manager, Kevin, came over to sort out the price tag issue and the terms of sale. We were not going to stay and buy; however, Kevin said, "I will give you a deal to keep us happy and complete the sale." We have never been taken care of by a furniture store so well like this in our life. If you need furniture, go see RJ at Bell Rd in Glendale and you will have a very enjoyable experience.

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    Rated with 5 stars
    Verified Reviewer
    Original review: May 25, 2022

    ISA helped us today at Ashley’s and he was so helpful, kind, and patient!!! He was very honest and helped me find furniture perfect for us and within my budget. The salespeople at Ashley’s were so kind and helpful as well! Great experience!

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 10, 2022

    This is my first big furniture purchase. I went to the store, but wasn’t ready to buy, so I later e the purchase online. Deryl, the online sales associate was very patient and answered all of my questions and presented all the financing options to me. The next day, google posted a lower price. I presented it to Deryl and he was very good about matching price and with the money I saved, I purchased the protection plan. Now I’m just waiting on the delivery. He was very good about following up and put me at ease with this big purchase. Thanks Deryl!

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    Rated with 2 stars
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    Verified Reviewer
    Original review: March 12, 2023

    Well, after carefully shopping around I decided on a sectional sofa and a set of side tables & coffee table to go along with the sofa. And a dresser for the bedroom. Paid in full with my credit card. The furniture arrived as scheduled. The tables and the dresser were great. The sofa on the other hand was a complete disaster. There were: material was uneven, had folds, sewn over, crooked. The frame itself was " off" and the legs were not where they were supposed to be. Cushions under stuffed, too small for the sofa pieces. Went to the store, showed photos. Was told to fill out form & send it in with photos. The salesman said "You got a Monday couch or a Friday end of shift couch".

    Sent in the request with pics. I was refused compensation or a replacement. I appealed, they sent a specialist. He said it was a terrible i build, they would send a person over to fix it. I asked several for a refund and was told they don't do refunds! He said to me "this looks like a Monday morning or friday late shift made couch". Sounds familiar? Long story short...They have come to my place 4 times (that's 16 hours of my time by the way) And they're still not done. It would of been way easier to get me another sofa right? And the person doing the many repairs said to me "Looks like you got a Monday morning sofa or a Friday end of shift sofa".

    They have offered 20% refund or 25% store credit. I said 25% refund and they refused. @ 20% refund would be around 190.00, My time is worth more than twice that!!! I'm only asking 25%. Still not done with them. Terrible customer service so far from the management. I bought this in mid November and we are now in mid March. Still not resolved to my satisfaction. And the sofa in question will NEVER be as good or as nice looking as the floor model I saw, not even close. There are mistakes that cannot be fixed. I feel like I'm "stuck" with this piece.

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    Rated with 1 star
    Verified Reviewer
    Original review: March 11, 2023

    Do not attempt delivery. "White glove" delivery agents refused to lift a sofa into an elevator. Sofa is 96 inches long and the elevator is 102 inches high. The sofa could literally have been shuffled in if they had done their job of lifting furniture. They claimed it didn't fit, took photos of doctored measurements, and wouldn't try moving it in on a diagonal. Did not attempt to remove packaging; did not offer for me to sign a damage waiver. Simply tried lifting it once off the dolly and decided to abandon the pursuit. Delivery driver DID ask to heat up his Tupperware in my microwave and used microaggressions in addressing me. Hope the drivers were able to avoid the snowstorm they said they did not want to drive in.

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    Rated with 2 stars
    Verified Reviewer
    Original review: March 3, 2023

    After several visits to the store to find a small sectional for my boat they found one online. I ordered it based on color swatch on the site. It is not even close. Now I bought two matches. Ruined my whole renovation.

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    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 24, 2023

    Very bad quality product and customer service, absolutely, no warranty, no service, no return, no repair. I purchase the dining set, all chairs parts are breaking a parts in first month, file complaint 3 times and after 8 months send the technician to our home and he said this set has manufacture issues. Synchrony bank which is issued the credit card for Ashley Furniture not helping customers, I don't know what to do.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 24, 2023

    I bought leather reclining sofa and love seat from Ashley Ledgewood NJ about 2 years ago and bought 5 year protection plan of Furniture Protection Care from Ashley. Leather is peeling off from all different places at the sitting area and it’s embarrassing to have guests. Both Ashley and Furniture protection care do not honor protection plan and Ashley furniture leather products are bad and not uptown standards. Do not buy anything from Ashely and do not purchase protection plan because they will find ways to not honor it and decline claims citing normal wear/tear, and product is not up to standard. I am not buying anything from Ashley anymore.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Feb. 23, 2023

    Purchased a white reclining sofa and chair from Ashley Homestore online on December 30, 2021. Because of High demand, furniture was not received until April 2022. There is a stain on left side of sofa and can't be removed and they are not willing to do anything about it after I purchased an extended 5 yr warranty. Spoke to 3 people and even corporate and got NO SATISFACTION! Please Help me as I am a senior! Thank You!

    3 people found this review helpful
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    Ashley Furniture Company Information

    Company Name:
    Ashley Furniture
    City:
    Arcadia
    State/Province:
    WI
    Postal Code:
    1945
    Website:
    www.ashleyfurniture.com