Ashley Furniture Reviews

We had a great experience at Ashley in Brantford Ontario with the knowledgeable staff and service that we received. The staff made sure we were satisfied with the service and the purchase. Willing to work with us and remaining open longer in the store hours. I will be a repeat customer in the future to this location. Bruce, Marlene **

We had a fantastic experience at the Ashley Furniture Vancouver store, thanks to Soheil. He is incredibly knowledgeable and truly passionate about what he does. From the moment we arrived, he took the time to understand our needs and patiently guided us through the showroom. What really stood out was how he personally accompanied us across the store to help us find furniture that perfectly matched our dining table set. His recommendations were thoughtful, practical, and well-matched to our style and space. Soheil’s communication skills are excellent—he listened carefully, explained options clearly, and made the entire process smooth and stress-free. His enthusiasm, professionalism, and customer-focused approach made our shopping experience enjoyable and productive. We truly appreciate his help and highly recommend Soheil to anyone looking for exceptional service at Ashley Furniture. Thank you, Soheil, for going above and beyond!

I had a really awesome experience with Kristen ** at Ashley Furniture in Greenville, SC. She took the time to walk me through the financing in a way that actually made sense and helped me choose an option that felt comfortable for me. I appreciated her being straightforward, patient and honest. She genuinely cares about doing right by her customers. I will definitely be recommending Kristen and Ashley Furniture! — MJ **

Had a wonderful experience at Ashley Homestore in Plattsburgh NY recently. Went in to purchase 2 rocker recliner chairs. Our sales associate, DJ, was super helpful. He showed us several models. My wife and I narrowed it down, but we wanted to check out one other store first. The other store didn't have anything better, and when we went back to Ashley's, DJ remembered everything we had originally discussed--even more so than I could remember! He knew exactly what chairs my wife wanted! Very pleased with the customer service and his great attention to detail. And he didn't pressure us at all! Thank you DJ--it was a pleasure!

Fort Smith store sales, Eran **, was wonderful! I need a whole body massage chair for medical reason. Unable to personally come to the store, Eran took multiple photos of the actual chair, using his personal phone. He also did a 'test drive' explaining how he felt after 15 minutes using the chair. He suggested using it before bed to help you sleep. (Which was very helpful!) Most people simply refer you to the store website, indicating they do not care about the customer. Eran's your personal shopper, looking out for your best interest. He didn't try to sale the highest priced chair either. The chair will be delivered to my house in 4 business days. Amazing! Regardless where you live, call Eran ** at Fort Smith, let him be your personal shopper!

Ashley's delivery time frame is ridiculous, paid for a couch and was told it would be delivered in about a week by the salesman, that was almost 2 weeks ago. Then I look at the paperwork and it's a 4 to 8 week delivery time frame. I paid in full, to have such an extreme wait time is ridiculous. Even spoke with someone via chat after going in circles and was told they will get with me in a couple days. Here I am Friday night, crickets. Horrible will never buy from you again.

Purchased what I thought was going to be my dream chair for new house. Received a frayed, ripped, sewn incorrectly sofa chair. Called Ashley Furniture for a refund & was told only even exchange or Credit towards purchase price for another item. Went to store to buy new item. Received a call my new item was ready to be delivered and old chair picked up. They never came. Called customer service, they said I was not on schedule.

I bought the Braxton bedroom set. 2 large dressers and 2 nightstands. It’s been over a week of trying to get 1 dresser together correctly. The drawers will not close properly. I’ve called customer support, sent emails with pictures and videos, even hired a woodwork expert to assemble and it just sits here. Partially functional. I’m trying to return it and that has become another nightmare.

I purchased a rug from Ashley Furniture, and within just one month of normal use, the material began to come apart when I vacuumed it. This is very disappointing for a product that should be durable and hold up to basic maintenance. When I contacted the store, I was told that returns are only accepted within 72 hours of purchase. Because of this policy, I was left with a damaged rug and no resolution, despite the issue clearly being related to product quality rather than misuse. As a customer, I expected better quality and more reasonable support. Unfortunately, this experience has been frustrating and costly. I would caution others to carefully review return policies and product quality before purchasing from Ashley Furniture.

Made an order. Got only half. And was recommended to either cancel order or wait more days. And this order was very important to me.