Ashley Furniture

My wife and I would like to extend our sincere gratitude to the excellent service provided to us by Bill ** the store manager at the Columbus Eastern Town Center, OH location (Gramercy St.). Bill greeted us at the door and was able to help us get all our furniture in a timely manner. Having waited close to a year due to missing screws and other delays, we almost gave up. Bill got everything taken care of for us with ease. That really put a smile on our face. After a few weeks, our family needed a power chair and a center table, we did not look far, we went back to Ashley furniture, and of course we chose the Gramercy location, this time around Bill ensured we got our furniture delivered and on time. We will be glad to recommend them to anyone.

My wife and I would like to extend our thanks to the excellent service and support of RJ our sales person at the Glendale, AZ and Bell Rd location. RJ greeted us at the door and was able to help us find specialty power recliners and he showed us the new zero gravity chairs that are great for necks and backs. In addition, we wanted a couch and a rug and RJ located everything we needed. There was a problem with the prices on the furniture and on the terms of sale. The store Manager, Kevin, came over to sort out the price tag issue and the terms of sale. We were not going to stay and buy; however, Kevin said, "I will give you a deal to keep us happy and complete the sale." We have never been taken care of by a furniture store so well like this in our life. If you need furniture, go see RJ at Bell Rd in Glendale and you will have a very enjoyable experience.

ISA helped us today at Ashley’s and he was so helpful, kind, and patient!!! He was very honest and helped me find furniture perfect for us and within my budget. The salespeople at Ashley’s were so kind and helpful as well! Great experience!

This is my first big furniture purchase. I went to the store, but wasn’t ready to buy, so I later e the purchase online. Deryl, the online sales associate was very patient and answered all of my questions and presented all the financing options to me. The next day, google posted a lower price. I presented it to Deryl and he was very good about matching price and with the money I saved, I purchased the protection plan. Now I’m just waiting on the delivery. He was very good about following up and put me at ease with this big purchase. Thanks Deryl!

Well, after carefully shopping around I decided on a sectional sofa and a set of side tables & coffee table to go along with the sofa. And a dresser for the bedroom. Paid in full with my credit card. The furniture arrived as scheduled. The tables and the dresser were great. The sofa on the other hand was a complete disaster. There were: material was uneven, had folds, sewn over, crooked. The frame itself was " off" and the legs were not where they were supposed to be. Cushions under stuffed, too small for the sofa pieces. Went to the store, showed photos. Was told to fill out form & send it in with photos. The salesman said "You got a Monday couch or a Friday end of shift couch".

Do not attempt delivery. "White glove" delivery agents refused to lift a sofa into an elevator. Sofa is 96 inches long and the elevator is 102 inches high. The sofa could literally have been shuffled in if they had done their job of lifting furniture. They claimed it didn't fit, took photos of doctored measurements, and wouldn't try moving it in on a diagonal. Did not attempt to remove packaging; did not offer for me to sign a damage waiver. Simply tried lifting it once off the dolly and decided to abandon the pursuit. Delivery driver DID ask to heat up his Tupperware in my microwave and used microaggressions in addressing me. Hope the drivers were able to avoid the snowstorm they said they did not want to drive in.

After several visits to the store to find a small sectional for my boat they found one online. I ordered it based on color swatch on the site. It is not even close. Now I bought two matches. Ruined my whole renovation.

Very bad quality product and customer service, absolutely, no warranty, no service, no return, no repair. I purchase the dining set, all chairs parts are breaking a parts in first month, file complaint 3 times and after 8 months send the technician to our home and he said this set has manufacture issues. Synchrony bank which is issued the credit card for Ashley Furniture not helping customers, I don't know what to do.

I bought leather reclining sofa and love seat from Ashley Ledgewood NJ about 2 years ago and bought 5 year protection plan of Furniture Protection Care from Ashley. Leather is peeling off from all different places at the sitting area and it’s embarrassing to have guests. Both Ashley and Furniture protection care do not honor protection plan and Ashley furniture leather products are bad and not uptown standards. Do not buy anything from Ashely and do not purchase protection plan because they will find ways to not honor it and decline claims citing normal wear/tear, and product is not up to standard. I am not buying anything from Ashley anymore.

Purchased a white reclining sofa and chair from Ashley Homestore online on December 30, 2021. Because of High demand, furniture was not received until April 2022. There is a stain on left side of sofa and can't be removed and they are not willing to do anything about it after I purchased an extended 5 yr warranty. Spoke to 3 people and even corporate and got NO SATISFACTION! Please Help me as I am a senior! Thank You!