Ashley Furniture Reviews

We had a wonderful experience at Ashley Furniture in Houston, TX, Ryan ** was our sales consultant, and he really helped us answer any questions we had. He guided us; gave us lots of options; then let us shop on our own. It was such a great experience with Ryan! He was very professional and knowledgeable. We found a comfortable recliner and a beautiful sofa. We were also very impressed with the high quality of everything in the store and the very reasonable prices; we will definitely be back again and would recommend Ashley Furniture and Ryan's assistance when shopping at Ashley Furniture.

We had a wonderful experience at Ashley furniture in Concord, CA; Janelle was our sales consultant and she really helped us put together a very beautiful formal dining room set; she guided us; gave us lots of options; then let us shop on our own; it was such a great experience, we spent three hours and found the perfect dining room set, as well as a beautiful painting that went perfectly with everything. We were also very impressed with the high quality of everything in the store and very reasonable prices; we will definitely be back again and would recommend Ashely Furniture to everyone.

Yesterday while visiting family, their furniture was delivered. The 3 men unloaded, set-up, and cleaned up. They never stopped working! They were conscientious and proficient. I was so impressed that I asked their names. Wilber **, Milton **, and Oscar ** did a phenomenal job so I thought I would write this public review so their supervisor could learn how pleased our family was with their efforts! I hope they could receive some recognition from the company because they worked so hard. There were about 10 pieces of very heavy furniture, which they unboxed and set up with precision and speed. Very impressive work ethic!

We purchased a sofa sleeper and scheduled the delivery. The day before the delivery we realized it would be challenging to get this furniture into the room: it appeared too big for the door opening. Dannie U. was absolutely amazing in helping us with finding the solution and arranging for the appropriate communication with her delivery team! We are so grateful! The crew came prepared and the sofa fit perfectly! Thank you Dannie!!!!

We were looking for living room furniture. Went to Ashley, Rooms to Go, Nebraska Furniture Mart. Found what we liked at Ashley. Daniel met us when we came in. Left us alone to shop. We decided on a set and bought it. Daniel really made us a good deal. Furniture was delivered and didn't fit the space. Went back, they bent over backwards to make it right. Daniel went above and beyond. If you go there, ask for him.

I had a very disappointing experience with Ashley Furniture and would strongly caution others before purchasing from this store. I purchased a couch and TV cabinet from Ashley Furniture, and my salesperson was Kristopher Crummett. Before placing the order, I specifically asked him to confirm the delivery date because I was moving into a new home and timely delivery was extremely important to me. I was assured that my furniture would be delivered on August 5th.

All Sales Are FINAL! Let that sink in…no returns for ANY reason. This is the Wisconsin based corporation policy. WOW! You’d never, ever expect this, but it’s their corporate policy. I’m not making this up. How is it that this company is even allowed to do business in Illinois!?

I placed an order online as I could get something delivered within a week according to the website, as I was preparing for guests to arrive. Received a confirmation email, then received a second email the following day stating the order was still processing, then the third day received an order has been declined. What?

Bed and nightstand were cancelled; I am disputing the charge for a mattress pad; the store manager called me and specifically told me not to bring the mattress pad back to the store because they would not accept the return. Now collection agencies are harassing me for $732.22 for $99.99 mattress pad that I didn’t order or want.

My sister and I had a great experience at the Ashley Furniture store in Bend Oregon. Ned ** was a big help in showing us what was available. He was very knowledgeable, courteous, professional and polite, I would recommend Ashley Furniture to any future person who is looking for great customer service as well as good quality furniture.

Note: I did not buy my furniture from the Ashley store; I bought it at Morris Home Furniture at the Dayton Mall in Miamisburg, Ohio...... I wanted to make sure that everyone knows it is ASHLEY Furniture that I fault! I ordered a dining room table and four chairs (matching set) in May of this year from said store. The furniture arrived with one chair having a short leg; I called the store they ordered a knew leg for the chair well I received a table leg not a chair leg! I called the store once again and they ordered a chair leg, well I received yet another table leg! I called the store again! They looked into the matter and found that ASHLEY didn't have chair legs on whatever their order form (assuming online)......

Ashley customer service and delivery is horrible. I purchased furniture in May 2026 and each furniture item was delivered individually months apart. One item was scheduled and confirmed to be delivered in Aug 2026, then Ashley changed the delivery to Oct 2026.

I spent $9,000 for a living room & dining room set from Ashley Furniture. The salesperson recommended that I spend $1,000 for the protection plan. Within a week of the delivery of my furniture, a vase of flowers on my dining room table sprung a leak & I noticed a large bubble in the wood where the vase was. I contacted Ashley that same day & was told I needed to file a claim with Extend, the warranty company.

Wish I could leave a review on their website to warn others, but of course they don't let you. I bought a convertible crib and of course it doesn't come with the guardrails to convert it to a toddler bed (that they put in very small fine print). These two little guardrails are an additional $120 and the model number that I need is discontinued, defeats the whole purpose of why I bought it. Also got a rocking chair from them, started squeaking within a few weeks, was told that they would send me a new part for it and never did. Ashley will not be getting anymore of my money.

Absolute Zero After-Sales Service – Ashley Furniture Hwy 7 Richmond Hill. Buying from Ashley Furniture (Highway 7, Richmond Hill branch) has been an absolute nightmare. The moment they take your money, you cease to exist to them. We purchased a mattress with an extended warranty, trusting the quality and service. Within just a few months, the mattress suffered a severe structural collapse, sinking badly. What followed has been months of complete abandonment, broken promises, and total silence. Every channel of support is a dead end:

I went in to my local Ashley Furniture store in Fresno, CA today, August 13th, 2026 in order to use a $35 voucher from a class action settlement (Kroll Settlement) that was emailed to me. I called ahead to see if the staff at this store knew about this voucher and how to use it and was told that, “yes, I could use it there.” The service I received was poor overall. The staff were friendly and seemed to know about the voucher but had never had to apply it to a purchase with a previous customer. They advised me that it was not valid for clearance items (even though there is no merchandise restriction mentioned anywhere on the voucher). I spent about 10 minutes browsing and found a pillow in the amount of $34.99 that I tried to utilize the voucher for.

I spent almost $10,000 at Ashley Furniture. Was lied to by multiple sales people and after delivery when I tried to return a mattress I had to deal with customer service who couldn’t do anything because “that’s their policy. Now I’m stuck with a very uncomfortable $3,000 mattress. Customer service doesn’t care about the lies told to me and the store can’t deal with issues. The policy is no refunds or store credit. Sorry, not sorry. Ashley Furniture only cares about the sale and not about the customer and will tell you anything to get the sale then hide behind the customer service dept who hides behind “our policy is we can’t and won’t do anything.” I think their policy is to lie too.

Not worth one star. Company does not stand behind their product. Purchased a outdoor two person glider and the material used to build it is so flexible the glider rubs on itself preventing it from gliding back and forth. Tech came out stated it was not properly put together by delivery men. Tech had no manual to go by so he did the best he could. Now the glider works if just pushed by hand. When two people sit on the bench it flexes so much the glider rubs in different areas and prevents it from gliding. Tech states it's fixed? As long as you do not sit on it because it's a quality issue?

Run away from this company as fast as you can and do not buy anything! Purchased a sectional and some end tables during Ashley's Black Friday sale. We were told they would be ready for pickup on 12/7/25. 12/7 came and went and I heard from no one so I sent a message trying to find out the status. First I was told that everything was backordered and would not be in until 1/25. I later found out that only the end tables were on back order and the sectional was available. I was okay with waiting for the end tables, but obviously communication is not their strong point. I scheduled a day to pick it up from the distribution center but then had to reschedule and chatted with them and had it rescheduled to Monday, 12/15.

My experience with the sales staff was amazing but DO NOT purchase the Diamond Protection Plan because the third party will find a way NOT to honor it... COMPLETE waste of money!!!!

When we arrived we were met with a big smile. She showed us the merchandise we were look for. Kristen was sweet and mindful of our not sure what we were looking for. We were glad we chose Ashley's first.

Sad but true. We have faced fraud in our orders, trying to cancel and get a refund for undelivered items has been a nightmare.

I had an issue with an expensive sectional with three electric recliners. This company kept promising they would repair my item hoping that I would forget they said they would call back either that day next week two weeks. Lied about the part I needed being sent to the wrong address and that I should receive it at my home address within two weeks that never happened and when I called they denied it. I don’t know who you talk to is always what they said. I had paid almost a I had paid almost $400 for an extended warranty. What it comes down to is the manager is the one responsible. Antonio often answers the phone, she misinformed me on several occasions with different promises, not kept. I believe she is under the direct control of management as to what to say. I would urge you not to trust anyone there.

I bought Two Cooling pillows -- from Ashley Furniture/Highland Indiana on 10-2025 thru financing from Synchrony Bank! The Pillows Cost $639.86. Overpriced! The Cooling Pillows were defective--because they became deflated and stopped cooling in 3 months! I put in a Dispute thru Synchrony Bank to ask for a Refund! Synchrony told me to send Photos of the Pillows which I did-- I am putting in a Review about Ashley Furniture that the quality of their items sold may not be quality merchandise?!

I had to reselect my couch at the Ashley store in Poughkeepsie. I was assisted by Barnet. He was very helpful and patient with me. He didn’t let me leave until he saw a smile on my face. I would recommend him to anybody buying in Ashley’s. Thank you Barnet for your help.

Ashley Furniture does not care about the customer. I have had the absolute worst experience trying to get furniture for my new home. I placed an order and was told that it would be delivered within two weeks. As the second week was approaching, I had to reach out for an update and at that time I was told that the furniture was back ordered with no potential of replenishment. I was very disappointed but received a refund because things happen. I found another set and order was placed with follow-up giving me a delivery date - no issues with fulfillment. I made arrangements to get rid of my old furniture and two days before delivery, I was told that my delivery had to be moved for a week because of the warehouse. The agent was not remorseful and pretty much told me that I needed to take what I could get.

We had an amazing experience with Kenita in the Milford CT store. She was so helpful and professional. After our purchase, she helped us with a price match on another website in a very quick manner. This is our second purchase with Ashley, and Kenita made sure it won't be our last.

We bought a couch and loveseat four years ago from Ashley's and the lady that sold us the pair recommend buying the extended warranty for an additional $500 to protect our purchase. She said if we had any problems with our purchase it would be covered so against our better judgment we paid it and now 4 years later the couch is falling apart and is not comfortable to sit on anymore and when we get family and friends over. They won't even sit on it when they come over, it's that bad.

Needed a mattress for our very bad backs. Went into Ashley at least five times to get all my ducks in a row. I was wanting the best comfort for my husband. I was treated nice I thought it was genuine. I was LIED TO SEVERAL TIMES and when I went into the store AFTER my over $3000.00 purchase and I needed to exchange he acted like he never seen me before. I called corporate and I was LIED SEVERAL TIMES. I thought ASHLEY would be honest and guide customers right but I was so VERY VERY WRONG. I NEVER SHOP AT ASHLEY'S AGAIN.

I purchased furniture from Ashley Furniture. I was always able to contact my salesman until the furniture was delivered. They charged me for a mattress pad that I was told was free. When delivered, the furniture had issues. I was told that they would take care of me. The furniture was redelivered numerous times and still not satisfactorily. They kept giving me a different customer representative, to which I had to explain over and over again the issues with the furniture, and each person stated that they did not receive pictures that were sent. I went out of town, and informed the representative of this, but a few days later was informed that my claim had been closed. I will never buy any more furniture from Ashley.

I purchased a floor model bedroom set from the Ashley Furniture store in Brick, NJ, on June 5. When I bought it, the furniture was in excellent condition except for two very minor flaws, which the store repaired before delivery. I was completely satisfied with what I purchased. Unfortunately, the experience went downhill from there. Ashley uses a third-party delivery company, and my furniture arrived with more than 20 scratches that were not there when I purchased it. The nightstand also had a deep gouge that had been covered with a black Sharpie marker, which was completely unacceptable.

We are very pleased with Ashley Furniture in Buford from the beginning with our sale associate Tae Sung ** to the end with the delivery team building and setting up the furniture. Everything was wonderful and exceeded our expectations. Thank you for everything.

Worst shopping experience I’ve ever had anywhere. Deserves 0 stars. Cream-coloured dining chairs delivered dirty and stained! After calling customer service several times, Ashley continues to refuse to exchange for the exact same product and I couldn’t speak to a manager because they wouldn’t come to the phone. I ordered a dining set with 6 cream-coloured chairs. Upon delivery, 4 out of the 6 chairs arrived with MULTIPLE DIRT AND STAINS on the seats and backs and fronts of the chairs- these are not just a few fingerprints from the delivery. I immediately photographed and made a video of each chair and pointed this out to delivery people. They told me a technician will come to clean it. I called customer service and I told them that I paid for NEW chairs. NEW products arrive in new condition however these have arrived in used condition, but are being passed off as new.

If I could give a zero for online purchase. We ordered two chairs and got an order confirmation. So we got rid of old chairs, then the next day got a cancellation of the order. We call CS and they can’t explain why we got confirmation and then cancelled. Told us to go to store to order. We went to store to order as that is what online said to do. Wasted a trip to the store as they said chairs are only available to order on line. So we placed a second on line order and got a confirmation for the order. I then called CS to be proactive. They said that it takes 24 hours for them to get the order for CS to look at it. I said ok but this is my second order confirmation and you can’t inform me why previous was cancelled and I want to be sure we won’t get another cancellation. So immediately after the call we get another cancellation for the order that I just called CS regarding. So once again, I call CS (long hold times and lots of time spent).

I purchased a dining set and the wood started splitting up after a little water drip on top of it, this is not quality wood and I very upset about this, Never ever will I buy anything else from this garbage company.

I just moved to FL, and my first time visiting Ashley Furniture. I ended up purchasing a TV stand. It was the perfect height and length for my TV. This was in March. I was so excited for this delivery, setting up my new home, etc. TV stand comes in and it was damaged, I refused delivery that time. Rescheduled another delivery and once again it was damaged. And again, and again, and again. I have lost count how many times they were here to exchange the TV stand. Not only that. How many times have they cancelled my appt. It is now end of July and this is still ongoing. I have not yet set up my TV because of this. Meanwhile I have purchase other furniture for my new home and will not purchase anything else from Ashley's until this matter is resolved. That is if I will ever purchase from them again.

The salesman said they price match, but when he went to get approval from the store manager, the manager said they would not match because it was not a big box store that were offering the lower price, and Ashley only matches price from big box stores. This decision by a manager, who wouldn't even meet us, lost almost $6000 in sales. Ashley is falsely advertising when they say they price match. Goodbye, Mr. Manager, you made a poor decision.

I purchased a bedroom set on June 6, 2026. It was delivered on July 7, 2026. A couple days later, I was putting clothes away, and 1 of the drawers were jammed and I could not open it. When I called to see if someone can come and fix it, I was told I needed to email pictures and a video. I told 6 people that I did not know how to do this and I have no one to help me. After 2 hours on the phone, I got no satisfaction. I had to have a friend look at it, and they were able to fix it. As far as Ashley was concerned, without the pictures and video, I had to deal with a brand new piece of broken furniture. Shame on Ashley, and I will never buy anything there again, and I will let other people know not to shop there.

Ordered a sofa and TV Table. On the delivery date, nothing was delivered. All phone calls land in some foreign destination with contractors who have scripts. They repeat my name a lot but never deviate from their script. For example, I ask: Where is my order? They say: "Hello Mr. **. I understand you are calling to inquire about the status of your order as a result of your having a concern about its arrival." Yes, "Where is my order?" I will investigate your order Mr. ** and will blah blah blah.

Horrible!! I ordered a nightstand and bed from Ashley and it’s been a total delivery nightmare and super unprofessional experience. First time they delivered my bed they were missing the drawers and handles that come with the bed. Additionally they left a huge grease stain on headboard, I’m guessing it from the delivery driver’s head. So, I called customer service being very understanding about the matter because mistakes do happen. They told me I had to wait another two weeks to get the parts only for them to forget the handles and one drawer doesn’t work properly.. Not only that the delivery person said to my face that the first people didn’t install my bed properly so they reinstalled and “fixed the issue” only for the bed to still feel slightly wobbly. Also to make matters worse the delivery people left black marks on my white wall.