Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
About Ashley Furniture
Ashley Furniture is a furniture store chain that sells name-brand products for the home and office. Consumers can shop in-store or online. On its website, customers can shop by category and sort the selection based on price, rating, material, style, features, color and size.
Pros & Cons
- Price matching
- Large variety
- Room Builder tool
- Short return period
- Pay for assembly
Ashley Furniture sells affordable furniture available in varying colors, styles and materials. Consumers like its price-matching program, discounts and variety.
… very professional and helpful. Highly recommend. They both showed us various choices and made our decision very easy. Chris met us as soon as we came in the door and answered al...Read full review
My Sales rep Ms. J. determined the type of mattress suited for my body and health needs via technology … Ms. J. was able to locate and have the mattress delivered the next day! .....Read full review
About Ashley Furniture
At Ashley Furniture, shoppers can find furniture ranging from entryway benches to duvets and pillow shams to outdoor fire pits. Many products are available in a variety of colors and textures. Online, customers can use the Room Builder tool to visualize how selected furniture will fit in a space. Ashley Furniture features the following departments:
- Living room
- Kitchen and dining room
- Baby and kids
- Home office
- Home decor
Ashley Furniture prices
Ashley Furniture is known for its economical pricing and is popular for its frequent discounts. The price of Ashley Furniture products varies based on the selected product and its delivery and assembly method. In-store and online shoppers can choose regular doorstep delivery or premium delivery, which includes furniture assembly. For online shoppers, the company offers free shipping on thousands of items.
The company has a price-matching program for identical products with lower prices from six major retailers, though some restrictions apply. Ashley Furniture also has a price adjustment guarantee that allows price adjustments up to 30 days after a qualifying purchase.
Shoppers can apply for special financing from the company’s finance partners with approved credit. Terms range from six months to 72 months. Exclusions and restrictions may apply.
Ashley Furniture FAQ
Is Ashley Furniture good quality?
Does Ashley Furniture give discounts?
Does Ashley Furniture give refunds?
Is Ashley Furniture real wood?
Is Ashley Furniture good quality?
Ashley Furniture sells durable, stylish and affordable furniture for people's homes, outdoor spaces and offices. The company doesn’t use solid wood on many of its furnishings, but the engineered wood product the company does use is eco-friendly and can withstand normal wear and tear. We recommend Ashley Furniture for its wide selection of materials and designs, affordability and price-match guarantee.
ConsumerAffairs has collected 5,123 reviews and 4,488 ratings.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,307,388 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Sept. 14, 2023
I bought a Tempur Pedic mattress and adjustable base. Sergio our sales person was very helpful the day we ordered it and when I called to ask to exchange the CA king that they had just delivered. The mattress and base do not fit in my platform bed. I know it was my choice to order the CA king. I thought that was the size mattress I currently owned. They sent what I ordered. My complaint is that I am spending several thousand dollars and I can't even return/exchange an item I haven't even used yet. What kind of customer service is that? Why would I ever buy anything there again. They have a comfort guarantee that says it is designed for confidence and peace of mind, but they don't want take the mattress and base back. So they don't honor their guarantee and the only confidence I have is that I will never shop there again.
Reviewed Sept. 10, 2023
The worst purchasing experience I ever had was at this store! I bought a chair on 8/21/2023 from the Alpharetta store in GA, which was overpriced to start with, but I liked it, and it was comfortable enough. I was promised it would be delivered on 9/7, which I thought was too long a time. Added to that was the fact that they were charging me almost 100 dollars for delivery! That should have warned me off, but sadly, it didn't! No self-respecting store ever charges for delivery, certainly not for purchases over 50 dollars!
A message was sent to me on 9/4 telling me that the chair would be delivered on 9/7 between 3:00-7:00 pm. I waited for it to arrive, and was tracking it the whole time. At 6:45 pm, I called the driver since I felt the chair was really running too late, and he informed me that I was not getting my chair that day because it wasn't at the warehouse! When I asked him why no one informed me, he said that someone at the store wasn't doing his job. I called the store, and they had no knowledge of any of this. The man who I talked to said he would get back to me, and the next day, he said that my chair was damaged, and it was the driver's fault for not letting them know (two different stories).
I was very upset, and asked him how I could be compensated for my wasted time, and for the fact that I was planning a gathering at my house based on the fact that I thought my living room would be ready by 9/7. He said that they could offer me 50% off the delivery cost, which I thought was definitely not enough, and I told him so. He asked "corporate" and supposedly was told that this was the best they could do. I am extremely upset about this very poor customer service. I have never had such a horrible experience when purchasing anything, and I have lived in many different places around the world. I will definitely make sure that no one I know ever makes my mistake and purchases anything at this furniture store that has absolutely no respect for its customers.
Thanks for subscribing.
You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
Reviewed Sept. 10, 2023
I have purchased several pieces of furniture from Ashley with the intention of furnishing my entire house from Ashley. Not now. They make up the return policy. I was told if I was not satisfied with product, I could get store credit. NOT TRUE. Manager at Fairless Hills location on 9/10 stated I had to purchase another item before they would allow for an exchange. I was not trying to exchange, I was willing to do store credit as I was informed was the policy. This is not store credit. I was not informed and could not find this policy anywhere. Also, previous products had to be 'repaired' because items delivered were not in same condition as on showroom floor.
I am informing friends, family and coworkers to steer clear. They are shady. They are willing to lose a customer over an unsatisfied item then keep them for return purchases. BUYER BEWARE. Do not trust ASHLEY. The customer is always wrong. I am not stopping at reviews. I will escalate this issue. I purchased 5 items and have more rooms to go. Well, now they will be purchased elsewhere. PS. They force you to rate 1 star. Zero stars is accurate.
Reviewed Sept. 8, 2023
DO NOT purchase anything from Ashley furniture. They have ZERO customer service. They send used and abused products, charge you full price, and then put you through HELL to return the garbage they send you. DO NOT ORDER. There are so many better companies to use.
Reviewed Sept. 8, 2023
DO NOT BUY FROM ASHLEY'S. I would give it ZERO stars if I could. I have never experienced such poor customer service when it comes to addressing a warranty issue. I've been trying to work w/ Ashley's Customer Care in regards to my white leather sofa & recliner for far too long now. I purchased the set in 2022. The problem started within the 1st mo. or so. Here we are in 2023 & still unresolved. I have 2 sections that immediately were color stained within the mo. or so, by normal usage (people just sitting on the sofa or recliner). Pretty sure the sofa & recliner had not been pretreated before leaving the warehouse. Quality leather shouldn't stain from clothing like that. I've owned a light buttercream leather sofa for 5 years that I purchased from Jordan's furniture in the past & it never absorbed the colors of clothes.
I've asked Ashley's several times to help resolve this matter because it's covered by warranty, all I continue to receive is the runaround. Every time I call, they say someone has called & left a message. Not true. I've only received 1 email & 1 voicemail from Ashley's & that was in the very beginning of this ordeal. They requested pictures. In response to their request, I had sent 2 emails with pictures, & a follow up phone call. Nothing came about. I called over & over & kept getting the same response which was that someone will get back to me.
On 1-24-23, I had to forward that same email w/pics to Ashley's again because they couldn't find the 1st email (both emails sent to email@example.com & GuestServices2@ashleyhs.com). I did receive confirmation from an Ashley Customer Care rep that the email was received. Still no resolution. FYI- all I did was forward original email to same email address it was originally sent it to, all while I was on the phone w/ the rep. Funny how they can see emails when you stay on the phone w/ them to confirm that they receive it.
This is embarrassing. I won't let anyone sit on the middle or left section of the sofa worried if someone sits on that side of the sofa with any colored clothing, the sofa will absorb the colors. No one should have to worry so much about what guests are wearing while they sit on your furniture. Ashley's - Salem, NH had the same white sofa on display for a while. I didn't see it color stained & I'm sure plenty of people have sat on it. I was one of them.
3-4 mo. ago Ashley's finally sent out a 3rd party co. to supposedly resolve the matter. Guy shows up at 8pm (when he was supposed to arrive no later than 6), saying he was told to come clean it. He didn't even clean it. He only came in with a cellphone. No cleaning products of any kind. He took pictures & said he will report back to Ashley's within 10 days. Since the pointless visit, I called Ashley's a couple of times & was told that they still haven't heard from the 3rd party co. All they did was continue to give me fake apologies & lies about how they're going to have someone call me back to resolve. Nothing was been done. Before anyone says "Maybe she's not a clean person", my entire living room is mainly white with black, gold, & grey details. I keep it sharp looking.
Called again today (8/4/23), was told they called and left a vm back on July 11. Which is a lie. I did not receive a voicemail from Ashley's that day. I check my vm daily. Ashley's tends to be the only co./people that claim to leave me a voicemail & somehow I never receive one. I have no problem receiving voicemails, or any other msgs from anyone else. I kept asking what number they're calling. Reps don't answer me when I ask. They carry on w/ the "I'm sorry".
BTW, they just informed me that there is nothing they can do. They're claiming it is heat damage based on that unprofessional useless visit from their 3rd party contractor. I have central AC/Heat. I keep the temp in my place between 68-72 degrees all year round. Make that make sense. It was never a heat damage issue. It is an Ashley QC issue. Anything not to hold themselves accountable. Ashley's Furniture is a scam artist furniture co..
Reviewed Sept. 6, 2023
The furniture I ordered online from Ashley Furniture Sunday, August 27, 2023, has become a nightmare. Attached is the order confirmation that Ashley emailed me. As you can see, originally I did not want to pay for delivery or assembly. But, once I ordered a 5 year Furniture Protection Plan, a box appears that says “No Hassle Delivery. Assembly included FREE”.
When talking to any of the agents representing Ashley, the “No Hassle Delivery. Assembly included FREE”, will not be honored. Why I asked. "Because you did not pay for free delivery or assembly." So we have gone around and around about my attachment saying it’s free. Mary J. (representative of Ashley), says she doesn’t see what I’m talking about. Dennis ** (another representative of Ashley), says, “I see what you are talking about. It must be a glitch, and I will have it removed." Coralee D. (another representative of Ashley), says I need to cancel the order and reorder if I want delivery and assembly for a fee.
My question is, “Why do I need to purchase the delivery and assembly when it says on my confirmation it’s included in my Furniture Protection Plan? So..the last Ashley representative I tried talking to was Veronica **. I’ll admit besides Dennis **, she started out as the second nicest representative I have spoken to. Once we got into my complaint, she says almost the identical thing that they all said. They cannot change what the order says. So my retort is, “ok, then you must honor what you sent to me… no fee for delivery and assembly (assembly by the way would consist of screwing 4 legs on the queen sofa and 4 legs on the love seat). Veronica says no… What they sent me originally was not the order confirmation. I asked, then why did they send it. She has no idea. No one does.
My last argument was… if I go to Kohl’s Department store and they have $39.99 on a blanket and I go to checkout and the price rings up $69.99, why do they agree to allow the purchase at the price that is marked on the item???? Veronica said, “that’s different”. Okay Ashley Furniture, you are now SCUM TO ME. Sadly, the ending to my story is... Ashely Furniture will not honor the attached order confirmation they sent me. A lot of my monies have gone to Ashley Furniture, but NOT ANY LONGER. I’m asking all of my friends to be careful if you must order anything from this establishment make sure they don’t treat you as they did me. You might do better off at another furniture store.
Reviewed Sept. 5, 2023
We went into the show room and met a great salesperson in Flowood Ms. We selected what we wanted and scheduled delivery for three weeks later. When the delivery drivers showed up, they had one piece of a three-piece set. We were never notified that we would not get the whole set. We noticed it was damaged about 20 minutes after the drivers left. When we called our salesperson, he apologized and tried to help but the company wanted to do a service ticket on a brand-new piece and schedule the rest to be delivered in two more weeks. We ended up cancelling the remaining order, but they still charged 450.00-dollar delivery fee and would not take back the broken furniture. We are shopping at another company for furniture that will meet our needs. It is sad that we cannot do business with a company and not get screwed over. I would highly advise to be very careful when doing business with Ashley Furniture. We would not recommend at all.
Reviewed Sept. 3, 2023
A month ago I bought living set from Ashley outlet in North Olmsted ohio, it was on clearance and I paid almost 1600$. When I first try it it was uncomfortable. I felt numbness all over my lower part. I went to the store to return it after one week from buying date and I explained to them that I have medical issues and I can use my living set. They made the customer service to call me and the lady was uncooperative and said, "Sorry it was on clearance, we can't return it." So I lost my money and I can't use it..I don't recommend this store for anybody..
Reviewed Sept. 2, 2023
Worst furniture in history. Furniture smells at delivery and caused family allergies and a guest asthma. With upgraded delivery they remove the 30 day return policy available for regular delivery with a 72 h policy. Needles to say we will never buy anything else from Ashley with their bad smelling odor filled furniture! Recommend everybody to stay away. Their store stink with perfume for a reason!
Reviewed Sept. 1, 2023
Do the research by checking their online reviews. I didn't do this and fully regret it because they forced a charge through on my credit card for $1,400 on merchandise I didn't purchase nor received. My credit card company verified and confirmed my documents for a refund because they couldn't confirm their records with photograph delivery. I refused to accept a table they unpackaged in my driveway as not my order. I purchased 2 dining room tables for $1,700 with next day delivery. They showed a week later with a table that I did not purchase at all. I was on the phone with the representative and said I was going to dispute the transaction. Crew loaded up the truck and left. I went to work.
My credit card company asked for documents they could not provide and confirmed a reverse chargeback. However, in the fine print of Ashley Furniture they somehow can force the merchant to not refund and this is excately what has been done. I'm out of funds for a purchase not made and merchandise not received with my credit card company not able to assist. My only recourse is to sue them I guess; well, you know how that goes. Well, I can write and continue to write my experience and reviews future forward warning any potential purchasers to avoid walking into their stores and take out ads expressing my experience as once I did see all the negative reviews about their guise of practices and forcing customers to accept without recourse...Well, hopefully the online campaigns will result in store closures.
Ashley Furniture Company Information
- Company Name:
- Ashley Furniture
- Postal Code:
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.