Ashley Furniture Reviews

We had a fantastic experience at the Ashley Furniture Vancouver store, thanks to Soheil. He is incredibly knowledgeable and truly passionate about what he does. From the moment we arrived, he took the time to understand our needs and patiently guided us through the showroom. What really stood out was how he personally accompanied us across the store to help us find furniture that perfectly matched our dining table set. His recommendations were thoughtful, practical, and well-matched to our style and space. Soheil’s communication skills are excellent—he listened carefully, explained options clearly, and made the entire process smooth and stress-free. His enthusiasm, professionalism, and customer-focused approach made our shopping experience enjoyable and productive. We truly appreciate his help and highly recommend Soheil to anyone looking for exceptional service at Ashley Furniture. Thank you, Soheil, for going above and beyond!

I had a really awesome experience with Kristen ** at Ashley Furniture in Greenville, SC. She took the time to walk me through the financing in a way that actually made sense and helped me choose an option that felt comfortable for me. I appreciated her being straightforward, patient and honest. She genuinely cares about doing right by her customers. I will definitely be recommending Kristen and Ashley Furniture! — MJ **

Had a wonderful experience at Ashley Homestore in Plattsburgh NY recently. Went in to purchase 2 rocker recliner chairs. Our sales associate, DJ, was super helpful. He showed us several models. My wife and I narrowed it down, but we wanted to check out one other store first. The other store didn't have anything better, and when we went back to Ashley's, DJ remembered everything we had originally discussed--even more so than I could remember! He knew exactly what chairs my wife wanted! Very pleased with the customer service and his great attention to detail. And he didn't pressure us at all! Thank you DJ--it was a pleasure!

Fort Smith store sales, Eran **, was wonderful! I need a whole body massage chair for medical reason. Unable to personally come to the store, Eran took multiple photos of the actual chair, using his personal phone. He also did a 'test drive' explaining how he felt after 15 minutes using the chair. He suggested using it before bed to help you sleep. (Which was very helpful!) Most people simply refer you to the store website, indicating they do not care about the customer. Eran's your personal shopper, looking out for your best interest. He didn't try to sale the highest priced chair either. The chair will be delivered to my house in 4 business days. Amazing! Regardless where you live, call Eran ** at Fort Smith, let him be your personal shopper!

A while back my wife and I went into the Ashley Homestore in Fairless Hills, PA. We were shopping for a small sectional for our third floor room. The issue was the sectional had to be carried up a narrow staircase with a landing. We were assisted by sales associate Stephen **. Stephen was an excellent salesman. He was knowledgeable about the products in the store, he was informative but not overbearing. He gave us time to walk around the store at our leisure but was conveniently at our disposal if we had any questions. But the most important service he provided us was finding a solution on how to get the sectional up to our third floor! Stephen informed us that Ashley could dismantle the couch in their warehouse, have it delivered and then contact a service that would reassemble the couch within the third floor room.

The Senbry bed frame from Ashley Furniture doesn’t come with enough support for the mattress. If you sit at the head or foot of the bed, you fall down under the mattress.

I purchased several items from Ashley Furniture in January 2026. The salesman was great and very helpful. I made the mistake of buying a floor model bed. The bed had 2 working drawers at the foot of the bed which I needed for extra storage. I also paid for white glove delivery to have everything set up and ready to go. The bed was delivered by 2 young men that seemed not knowledgeable about how to set up a bed!!! They didn’t screw anything down and left the bed in the middle of the room!!! My husband and both have bad backs so wanted this done professionally so there were no problems!!! The drawers would not open so I immediately called for service even though it was a floor model they worked great in the showroom hence the reason I bought it!! They sent someone out that thought it was the drawer tracks they came back out to install the tracks but drawers still don’t open???

I purchased a bedroom set online for my son a few months ago. It took 3 months to get the bedroom set. When I purchased it the dispatcher called me to get me to pay more for delivery and I declined having the employees come in and set it up for me. I knew I could do it myself. The dispatcher lied to me and told me if I didn’t pay for set up they would drop it on my driveway and leave. The truck drivers told me this is a lie, they have to bring it in and photograph it. They even put it where I wanted it. Lying to consumers to get more money is bad business.

On Saturday, May 9th me and my wife went to the Amherst store to look for a matching set of recliners for our living room, where we were greeted when we entered the store. They asked what we were looking for, and a gentleman took us over to them and where we met up with Phil, who had helped us before, and he took over. He showed us several different styles of what we were looking for.

We purchased a loveseat recliner last year. After 9 months of use, the mechanism in one of the seats went bad. We contacted Ashley and were told that they needed pictures of the damage, the serial number, etc. After providing that information, we were told that someone would come to our house to inspect the damage. A day before they were to arrive, we were told that the seat could not be fixed and that a part would be needed. Two months later and several promises of a ship date, we still have not received the part. The latest date is now four weeks away, but who can believe that?! After this experience with Customer Service, I will not shop at Ashley in the future.