Ashley Furniture Reviews

We purchased a sofa sleeper and scheduled the delivery. The day before the delivery we realized it would be challenging to get this furniture into the room: it appeared too big for the door opening. Dannie U. was absolutely amazing in helping us with finding the solution and arranging for the appropriate communication with her delivery team! We are so grateful! The crew came prepared and the sofa fit perfectly! Thank you Dannie!!!!

We were looking for living room furniture. Went to Ashley, Rooms to Go, Nebraska Furniture Mart. Found what we liked at Ashley. Daniel met us when we came in. Left us alone to shop. We decided on a set and bought it. Daniel really made us a good deal. Furniture was delivered and didn't fit the space. Went back, they bent over backwards to make it right. Daniel went above and beyond. If you go there, ask for him.

We had a great experience at Ashley in Brantford Ontario with the knowledgeable staff and service that we received. The staff made sure we were satisfied with the service and the purchase. Willing to work with us and remaining open longer in the store hours. I will be a repeat customer in the future to this location. Bruce, Marlene **

We had a fantastic experience at the Ashley Furniture Vancouver store, thanks to Soheil. He is incredibly knowledgeable and truly passionate about what he does. From the moment we arrived, he took the time to understand our needs and patiently guided us through the showroom. What really stood out was how he personally accompanied us across the store to help us find furniture that perfectly matched our dining table set. His recommendations were thoughtful, practical, and well-matched to our style and space. Soheil’s communication skills are excellent—he listened carefully, explained options clearly, and made the entire process smooth and stress-free. His enthusiasm, professionalism, and customer-focused approach made our shopping experience enjoyable and productive. We truly appreciate his help and highly recommend Soheil to anyone looking for exceptional service at Ashley Furniture. Thank you, Soheil, for going above and beyond!

I had a really awesome experience with Kristen ** at Ashley Furniture in Greenville, SC. She took the time to walk me through the financing in a way that actually made sense and helped me choose an option that felt comfortable for me. I appreciated her being straightforward, patient and honest. She genuinely cares about doing right by her customers. I will definitely be recommending Kristen and Ashley Furniture! — MJ **

My husband is 145 pounds. I am 125 pounds. The bed broke in a few months. We can't afford another one. We spent thousands and never had a bed break until now.

COMMUNICATION!!! I purchased a recliner and sectional sofa from the Baton Rouge Ashley HomeStore. I took delivery of the recliner the very next week. The delivery guys were very efficient. No problems. The salesperson was very helpful and understanding that the recliner was to be delivered to my personal address and the sectional sofa was to be delivered to a different address on a different date. He made sure to obtain all the information regarding the second address and delivery date for the sofa so there wouldn't be any problems for the delivery guys. This is where the problem starts! I get a text from JENNY!

I purchased close to $4000 worth of product at Ashley furniture in mid May. One of the items was a set of decorative pillows worth about $100 plus tax. I was informed that Ashley doesn’t carry the pillows that are in store as they are for marketing purposes only. That was fine. I ordered them and as of today, June 2, 2026, having ordered the pillows on May 13, 2026, I still haven’t received them. I have made numerous calls to both Ashley customer service and to store management trying to ascertain the disposition of the order. Every time I reach someone, they appear to cower in fear. I don’t know why. Is it because they can’t resolve the issue, which no one will take responsibility for, or because they just don’t know.

Would prefer to leave zero stars. Received the white upholstered headboard/platform bed (Melanie) on 6/30. Opened the box, and smelled mold? musty? I started putting it together (took almost 4 hours) and the smell kept getting stronger. The entire headboard smells moldy. I immediately "chatted" with Ashley and was assigned a case # and was told I'd receive an email. 23 hours later, I chatted again as I hadn't heard anything. They said I'd need to wait 3 days. (While this unhealthy product was in my home) I did finally receive an email with instructions on how I should clean the headboard, and make sure I wore an N95 mask. It's white upholstery. The smell is coming from within the headboard.

I drove 20 miles to the Ashley Furniture in Mt. Vernon, WA with the intention of buy a new recliner for my bedroom as a birthday present for myself. I walked around the store for 15 minutes and only saw 1 employee who was helping a customer. I saw at least 5 customers waiting for help but no one else was in sight. The 1 employee finally acknowledged me by say "I will be with you soon." He was still with his original customer so I knew that there were at least 5 other people in front of me waiting to be helped. After 10 more minutes and the employee still with the same customer I decided that they were too busy to need my business. I have Ashley furniture in my family room and after a month of continuing calling them I finally got the problem with the furniture fixed so I thought that I would give them another try. I am sad to say that I am still looking for a new recliner but like most of the reviews on this site I will not be buying from Ashley Furniture.

Would go 0 stars if I could. Salespeople are inept and don't listen. Wanted a sectional due to space restrictions on delivery. Failed twice before finally getting something that worked. Threatened with 30% Restocking fee, store credit only, and charge $199 to deliver 5 miles from store?? Do yourself a favor and go ANYWHERE BUT ASHLEY FURNITURE/OLD BRICK FURNITURE IN RUTLAND, VERMONT!!

I ordered a bedroom set from Ashley Furniture online on March 9, 2026. When I began assembling it, I discovered the footboard was missing. Customer service assured me the missing piece would arrive within a few days. Instead, they shipped the wrong footboard. I immediately returned it after speaking with the delivery driver and his supervisor, who both assured me the correct replacement would be sent. A second delivery was then scheduled, but I noticed they were once again sending the exact same incorrect footboard. I called before delivery to explain the mistake, yet the driver still arrived the next day with the wrong part. I refused the delivery.

We purchased a mattress from Ashley Furniture in Corsicana Tx. from day one when we sat on the bed it caved in, I immediately called and made a complaint. They sent a gentleman out here to check out the bed. He placed a string across the bed to determine whether it was. Defective or not, while he said that the bed is defective by touching it, he can’t go by touching or sitting on the bed. He has to go by a piece of string laid across our bed. This is the worst bed we’ve ever had in our life. It caves not only where we lay but leans us towards the middle of the bed. It is not what the store said it was. My wife a quadriplegic and we emphasized to the sales lady that we wanted a bed with little to no give. I laid on it, it was great (I am 280 pounds my wife is 130 pounds).

I wanted to share my experience because this is the second time I have visited the Ashley Store in the Baton Rouge location with the intention of purchasing a sofa, and unfortunately I left again without making a purchase because no one was available to assist. On this visit today, I again came prepared to buy. I had already researched several models beforehand and had my payment ready. I spent time walking through the showroom, looking at different sofas, waiting for someone to assist, and then sitting on the model I wanted. For a while. Throughout that time, there was no indication that another associate was assisting me or had intention to. Several associates were visible in the showroom. Not helping others. I was seen, but no one greeted me let alone offered assistance.

I have never in my life experienced such terrible customer service as I have with Ashley Furniture. I have spent thousands over the years with this organization and now, again for the third time, I’ve experienced lack of warranty coverage, rude customer service, repeatedly misleading my husband and I. For example, we were told during a second inspection that our mattress was faulty and is covered under warranty and asked what we would like to resolve the situation. We asked what our options were and they said they could replace the mattress. For approximately two months after this call, Ashley Furniture proceeded to ignore our phone calls and then tell us later that it was not covered.

The service received from Ashley is atrocious. We purchased a $3,700 sectional from them that has a manufacturing defect and they refuse to honor the warranty. They stated that this is how it was manufactured. Even the rep they sent out to view our claim said that everyone has issues with this piece and that’s just the way it was made. They will happily sell us a new piece but won’t honor the warranty.

Terrible experience! We bought a $4000 leather couch set and they have still not delivered the 3rd piece after a month of rescheduling and sending the wrong color. Now they say the ticket has been closed and they don't know how to open it again! NEVER AGAIN!

I'd give 0 stars if I could. I had no idea the company was so disreputable when I ordered a bed to be delivered and built, so I was shocked when it came with only one headboard post and three footboard posts. The delivery guys said someone would call me that day to rectify, but no such call was made. I had to make it myself, running around with chatbots until finally someone said a new delivery would be scheduled and I would get a call to schedule it. Once again, no call was made and I received a text stating my delivery was scheduled for a day I wasn't available. The link to reschedule was bunk so I had to call again to reschedule. The next available day to deliver was over a week from the original delivery. Not only does this set back my entire moving plans, but I've also been sleeping on the floor.

Bought a couch online back in December. The color on their website was labeled as taupe and it looked kind of beige which was fine for me. However it came to our place as gray. We tried to return it but we were told by many many people including managers at 3 different Ashely stores we could not return it we didn't buy it in the store. They all advised that the lighting is weird on their website and so things don't always look the way they're advertised. To me, admitting to that shows that it is their fault and so regardless of whether we bought it on one or not we should have been able to return it or exchange it. We drove to three different Ashley's. One was about 40 minutes away to see if we could get a different answer. We've tried everything. So fast forward to now I'm stuck with a gray couch that was almost $1,000 in a country style living room with fall colors and creams. The couch sticks out like a sore thumb.

Terrible customer service. Had to call multiple times to get a 50 cent part sent to me. Disgraceful. Buy from a different store who values your Business.