Ashley Furniture Reviews

I ordered a Baystorm bed from Ashley online on December 10. On the site it said estimated delivery in 2 weeks. The confirmation email on 12/10/23 said I would receive an email for the scheduled delivery with a notice that some items may have longer than normal shipping. On December 12, I received an email that delivery was scheduled for January 8, 2024. A little disappointing but understandable. January 8 rolls around, no bed. I called January 9 and after being transferred to three different people, Mathis store says it will be February 2. Really not happy but stuck it out. February 2 rolls around and yet again no delivery. Again absolutely no emails or calls. I check the order online and now the order number doesn’t exist.

We are seniors, with 1 small dog (20 lbs), so the couches that we purchased were in no way overused. We bought 2 couches about 3yrs ago from Ashley Furniture in Langley, BC. We also bought a 5 yr extended warranty as suggested by the salesperson. We specifically asked if sinking of the seat cushions, rolling over of the cushion front and where the seat cushions meet, sinking of the attached back cushions, and sinking of the seat cushions were included in the extended warranty, and we were assured that all of our concerns were covered. All of our concerns started to happen approximately 1 yr after purchase! We contacted the company that the extended warranty was with, twice. On both occasions the representative was extremely rude, refused to give his name, and hung up on us. We then contacted the manager of the store where we had purchased the couches.

Please don't buy any furniture from Ashley. I would never recommend to buy any items from Ashley. They are like cheater. I have proof to show that. First of all Sales person Jhon, he was a big liar. He was knew about the fact the item we were buying it was not in store. Now we got to know the same item price hiked and that is the reason now they are not delivering the items.

Ashley. 0 stars if I could! Had issues with the comfort of new furniture compared to the store model and I also did not like the way the wedge fit in my home. I was told that Ashley would not do a return, store credit or exchange. I was actually told I was stuck with the purchase and there was nothing Ashley would do. I was told by store manager that she would call me within 24 hours to get my issue resolved, I never got a phone call and felt she just to me that to get me out of the store. I called customer service within 24 hours of delivery and explained my issues, again I was told someone will be calling me to process my claim/unsatisfactory issue. AGAIN NO-ONE CALLED OR SENT THE PROMISED EMAIL AS PROMISED.

Be aware: The paperwork they supply has a fine print on one of the pages that states: Return Policy: Once the item(s) are in your possession, all sales are final. They did not tell you about it, they just feed you with multiple papers to sign. Even if I returned to the store same day, they refused to take the item back.

Financing Department is a joke and a waste of time and really making Ashley Furniture look bad. Tried cancelling order for 23 days and it finally got resolved after I recorded conversation and saved all emails and chats and stated that the BBB will hear about it. Finally, everything is fixed and I thought I would try again. Now my advantage number no longer works. Imagine that. Real disappointment with the company and all departments.

I found a 40x60 canvas print on the Ashley Furniture website. The price was reasonable and it was noted that it would be delivered two days later. Great, I placed the order. The order confirmation looked so unprofessional and a lot like spam, so I was scared I got duped. After a good amount of research I just determined that it was in fact the real Ashley Furniture. This was the first red flag. Two days go by and I do not get a shipping confirmation or notification of delivery. Second red flag. I waited an additional 5 days and received zero communication from Ashley Furniture regarding my order. Third red flag.

Purchased a couch and loveseat with extended warranty from an extremely nice Saleswoman along with her Manager. Delivery was delayed a bit and was expected and understandable following the pandemic, all seemed will until 1 year 8 days after purchase, that the sofas left armrest support broke by just getting off the couch. Okay thinking no problem, I purchased the extended warranty. Called to be told that I did not purchase an Extended warranty, that she had the purchase order in front of her and order did not have Warranty. And now the battle in the attic to find purchase order.

My son and his wife paid about 2k cash for a leather sectional upon agreeing to purchase it from their Woodbridge store. The couch itself was about 1800 and 200 for the delivery. I was not present as they bought the sectional from the store. On the day of delivery, the delivery folks busted a ceiling fixture trying to bring the sectional to the second floor living room and decided that it would fit going in straight. My son and his wife kept suggesting to them that they should move the couch in vertically which would reduce the width of the sectional. The delivery folks with very limited English fluency kept refusing to do it the right way and eventually took upon themselves to take the sectional back accusing my son's family of refusing delivery. The whole event was a disaster to say the least.

Last one (3rd time) I was not home at the moment and was not given an option to come back later that day or the next. It was only after that happened that I researched for reviews. So by reading the worst reviews from this company. I decided to save myself from getting an even worst experience and cancelled the order.

I purchased furniture from Ashley for my daughter’s birthday. I bought it in September of 2023. It has been used 3 times only because she only comes home once a month from college. I have tried relentlessly to get it replaced and they said it isn’t a manufacture problem!! Then what is causing the material to just peel off on its own!! The vanity cost me about 450$ plus I paid 65$ for them to bring it to my home and set it up.. Please think about it really hard before you buy any furniture made and sold by ASHLEY…They have refused to replace or refund my money.. What a SCAM!!!

First experience shopping at Ashley 8 yrs ago for a couch was good, but after purchasing a mattress the company showed very poor customer care!! First, all sales are final! They do not tell you that! They have you sign the sale on a tablet and give you the paperwork in a folder when sale is over. Page 3 says sales are final! Now get a a Sealy mattress that says in 30 days and Ashley says no returns! Even on defective! Calls, in store visits, serv techs to evaluate the damage and then they make up rules saying it’s not sagging enough! Over an inch in a month says it’s not holding up!

Stay away from this company! They have no integrity. They refuse to live up to an extended warranty that I purchased from them to protect a $2700 bed. 4 months after I purchased the Sealy bed and base from them, the motor stopped working. They refused to even come out and check on the problem even though I purchased this "worry-free" protection from them! A Shady business!!

I purchased a DBL REC PWR Loveseat w/ Console (SKU #000007650496) 29 March 2023. It hasn’t been a year and the sofa is falling apart. You can feel the steel framework through the sofa cushions, although I’m using an extra cushion, I can still feel the metal framework. I previously owned a La-z-Boy sofa for over 10 years which felt like sitting on a cloud. I wanted to replace it with a reclining sofa. Unfortunately, I picked the wrong store and wrong sofa. Buyers beware.

I am writing this review with immense disappointment and frustration regarding my recent experience with Ashley Furniture Store. My husband and I purchased a complete bedroom set December 28th 2023, investing a significant amount of money, only to receive a shipment where every single piece was broken or damaged. They also claim they cannot come out and look at it until March 2024 so we are left sleeping with a broken bedroom set and bed for 3 months.

I am amending my previous review because Ashley Furniture responded to me as soon as they saw my review. They stated that the money I paid is being refunded because I cannot wait until late February. Thank you Ashley Furniture!

Roman ** helped me find the perfect couch for our new house. We were having trouble finding the right one at a reasonable price. He was very friendly and extremely helpful. I had a wonderful experience.

I bought 4 items back to July, get the 4 but 2 were broken. I called 4 times to solve this! Finally they sent me one of the 2. I called again for the last part, the answer we are gonna sent now (asked for email confirmation, told we are gonna send it to you). I waited 4 weeks, never received the item so I contacted my credit company and cancelled the transaction and give them all the details. Now In January, Ashley sent me an email that I have a balance of the item that I never received it! After a long conversation, I have been told that the only solution is to send me the item. Really after 5 months!! Waiting and hoping to send it this time! Bad company, bad customer service and bad furniture. The 3 items that I bought them already are so bad in quality. I will never buy anything from them again!

The sales person NEVER explained that they have no refund or exchange policy even though I spent 20k. I think this is deliberate deceptive sales tactic. Instead when I called customer service, they told to read the fine print.

In the past 2 years or so. My wife and I have shopped at Ashley twice. The first time we bought a sofa that has held up well. Although it's been in a house that has been empty for 8 months out of the 2 years. The other things we bought were another couch. 2 chairs, one and electric. Share for disabled people that helps me get out from a sitting position and is now broken and another chair that has stood up for the entire of time. Besides the lack of quality Of the furniture we have purchased the customer service has been abysmal. First let's speak about the quality of one of the sofas we bought pegood. I will be the first to admit that I did not do diligence sufficiently. When we bought it. When we got it home I sat down on the arm of the Sofa and felt a crinkle. Inspection revealed that it was made out of cardboard not soliD Cardboard, not even supported cardboard, but just rolled over cardboard with stapled.

We purchased a $1100 Protection Plan that has been a nightmare! Ashley Furniture has done absolutely nothing to help and customer service has been horrible. The store where I purchased has been worse. Basically said they have their money, can't help in any way. I have been sent to 5 different protection plan companies, none of them have me in their system. And Ashley has offered no help in resolving, even though they acknowledge that I paid for a plan.

Never buy from this place!!! We bought a couch with powered reclining. Both recliners had metal brackets break in half. Now it won't recline. The leather started peeling off the couch 3 months after we purchased it. Ashley did send us new material to replace the damaged leather, but it was up to us to hire someone to come out and repair it. Long story short, they sell junk. Never waste your money at Ashley Furniture. $1,600 down the drain. Don't know how they stay in business.

On 03/20/2022 my wife and I purchased a 4-piece power recliner Sales Order# ** along with a $469.99 5 Year Protection Plan from the Ashley Home Store in Draper Utah. We noticed once it was delivered the right-hand side power section was way offset in the back and that side made a rubbing noise while you powered it up or down. We called the store, and they sent out a different installer who said it probably wasn't set up right and proceeded to try to push it down into an aligned position to match the left-hand side. There was still a sizable gap difference on the back, and it still made the rubbing noise, however it was slightly better.

Joey ** was a great salesman. He didn’t pressure me into buying. He let me look around. Gave me great knowledge about the product that I was buying and how long it would last. I still have the couch to this day. It’s been two years since I’ve bought it and it’s still 10 out of 10 condition with a warranty on it. Thank you Joey for the great service. I still get calls from him to check up.

I purchased an Ottoman online. I assumed they had a great return policy since they are a major furniture store. The ottoman was beautiful but extremely large and higher than my sofa, therefore I wanted to return it. Cost was $279.00. I called and you CANNOT RETURN TO STORE. You have to package all online items in the original packaging, take it to a FedEx location yourself and pay all shipping costs. They will only accept from FedEx.

I wanted to say how pleased we were with both Sam, our salesperson and Irv, the acting store manager down from his Laguna store, acting as store manager. Both gentlemen were very knowledgeable, kind and helpful throughout the entire purchase and pick up process. Will definitely be back to buy more.

It’s maybe good furniture, no clue yet since we didn’t use it but so far so sad. Horrible place without any customer service. Item missing but delivered back to Ashley according tracking number and FedEx guy. No communication whatsoever, I want a refund but can’t reach human to do it! Awful, Not Recommended, It’s not worth the hassle, Wayfair doing better job with service. Ashley for us was more like Walmart till now, Sad and Disappointed!!! We are NOT BUYING HERE AGAIN!!!

Store says warehouse will deliver in 2 wks. In 2 wks warehouse calls and says it will be 3 wks longer. Would have shopped elsewhere if told from start delivery would take 5 weeks. Store and warehouse don't communicate.

I purchased two sofas, in April 2021, from Ashley Furniture (Johnstown, PA), towards the end of the COVID Pandemic. My furniture delivery date was August 28, 2021. This Ashley Home Store is owned by Wellsville Group, one of the shell companies owned by Todd Wanek, CEO of Ashley Furniture Industries. The Wellsville Group side of the contract was to deliver New, Good Quality Furniture with a One Year Manufacturer Warranty, and an Extended Warranty. I purchased the extended warranty to protect my furniture investment for years to come.

My husband and I ordered a new bed and nightstand online from Ashley. We opted to have everything delivered and set up all at one time. Doing so made the delivery fee go from $200 to $399. My husband received a text last week stating our bed would be delivered yesterday, 12/27 between 8:30-10:30 in the morning. Yesterday came and we woke up, got rid of our old bed, and prepared the room for the new bed. The delivery truck arrived with only our bed. Issue #1, but not such an issue that it bothered me. The gentleman putting the bed together asked to speak to my husband only to inform him the bed frame was up, the foundation was put together, but the bed was missing the slats (they were supposed to come in the box). He told him he had reached out to his manager already and for us to call the customer service line in an hour. So that's exactly what we did.

Tried to get the pending taken off my Ashley Advantage card. Been round and round with them for 2 weeks. Everybody says it's taken care of. Never is. Called today again hoping it would be taken care of and they ended up adding another pending instead of taking the one off because they don't have a clue what they're doing. I give up.

Ashley Furniture is horrible, bad customer service. I paid about 7,000 dollars for a bedroom piece, just for it to come horribly damaged. I went to the store, but they did nothing. They said the bed set was WOOD, but then I come to find out that it is not, its fake. Would they think I would buy a 7,000 piece set for fake wood? No! They are not even willing to exchange the bedding for the same amount of price, I even offered to pay the difference, but they continued to say NO! I'm willing to go to court because they don't nothing.

This corporation is designed to rip money off of your pocket and compromise your personal information and information. Never register to your website otherwise you will receive countless marketing emails and spam no matter how many times you UNSUBSCRIBE!

I had a bed purchased while I was in the hospital with cancer. When the bed was delivered we discovered it was too tall and not wide enough. After contacting Ashley's thru calls and emails they finally said no refunds. It wasn't even opened. 700.00. They stole from me.

3 weeks Ago I bought a sofa set online for my father as Christmas gift to be delivered today the 20th. They sent me a email today the 20th on the delivery day that the order was canceled! I called them about it and they told me to place the order again that they are sorry...

My couch was delivered with a nauseous smell and threads hanging out of it and contacting corporate there are no returns allowed on this. They want to send a technician out to see about repairs. $2,000 for a sectional couch and I can't even sit on it. Customer service is absolutely zero this company. Buyer beware.

Lied 3 times about delivery schedule. Deliver Thursday, take off work and they don't show up. Same thing the following Thursday. Again the next following Thursday they said it should deliver, but actually delivered on Friday. Talked to 4 or 5 different people in customer service and the salesman, all said they would call me tomorrow or within 48 hours. Never heard back from any of them. This is the 3rd time in 7 years I swore I would never buy anything from Ashley again for the same thing. I have to do better and stick to my guns and never buy from them again.

Purchased and "new" sectional delivered September. 2 days later had to schedule for part of sectional to be replaced due to thumping noise when rocking back and forth in seat. Called back again and technician was sent out to address noise and "tightened" something underneath the seat. Noise occurred again 2 months later (December) and now other seats are making the same noise. Company refuses to address issue or provide refund and required me to "take pictures of everything" as if a cosmetic issue could cause the mechanical issues. Taking pictures was an insult as if there is something I did nor damage caused that would be causing these issues.

About a year ago I purchased 2 sofas and ottomans and a dining room set totaling over $10,000. We all purchased the additional protection plans for each of their sets that we purchased. We discovered that the frame was broken in the oversized ottoman on one of the sofas. I contacted the company we purchased they addition protection through they declined the claim because it was a structure issue that should be covered the the warranty from Ashley Furniture. In October, I contacted Ashley customer service process about the issue and they said someone would contact me with 48 hours to come look at the damage. Several weeks passed with no contact. I contacted them again and was told the claim was closed.

Bought a Soletren sofa bed from Arjun at the Burlington store. Chose regular delivery opposed to white glove thinking there would be no assembly required for a sofa bed. Oh so so wrong it was never explained to us that the sofa would be left in the reception area at our new condo. The delivery guys couldn't leave quick enough. Called customer care where I was told to cancel the order would be a 25% restocking plus $100 pick up charge - but the delivery fee was $79.95?? Why the difference?? At a total cost to us of $500 restocking..The guys who came to pick up the sofa bed tried hard to come up with a way to get it up to our second floor unit they were willing to carry it up the stairs but when they looked in the condo they said there was no way to get it into the room. They were horrified when they heard of our experience especially since we are seniors and my husband uses a walker.

READ ALL THE ONLINE REVIEWS BEFORE YOU PURCHASE FROM ASHLEY FURNITURE. I have been trying to get what I paid for for 6 months and still no response. I have talked to numerous people at Ashley Furniture and nothing. I was also sold a Lifetime Warranty that I have since learned was 5 years. Not what I was sold. I was told Lifetime (as long as I own the couch). That sentence was why I purchased the warranty. Leather couches should not look as bad as mine do after 5 years. I will never shop at Ashley Furniture again.

Ashley Furniture is apparently two different companies: online and brick-and-mortar, though both sell the same furniture. This is a Dr. Jekyll and Mister Hyde pair of operations. I rate their customer service minus five for online and plus five for brick-and-mortar, on a scale of one to five. Moving into new for us house, I wanted to buy a bedroom set.

Received delivery of a love seat with a 2 to 3 inch tear. Contacted them to have it replaced, but they said they would try to repair it first. I told them I would not pay $1200 for a damaged and repaired item, so I would return it for a refund. To return it they would charge me a 25% "restocking" fee. Absolutely shocked at the disgusting level of customer service provided by this company.

I purchased a Earhart manual recliner set. Didn't know it was missing a T-nut under the recliner, now it leans. I called 6 months to day coincidentally and I'm told it is $75 to send a tech. Unbelievable I get a defective piece and because I didn't see it sooner I have to pay for them to come fix their defective furniture they delivered to me. So now after spending $2000 six months ago I'm spending more to now fix it. This is terrible it is not my fault it's defective I should not be liable. The quality of the product and having to pay to get it fixed is why I've had a terrible experience with Ashley Furniture. Buyer beware!

We purchased the Monaghan Sofa on May 31, 2023. We purchased the extended 5 yr. warranty for $300. December 4, 2023 I called the service center as the core foam on the seats has already broken down. After 2 weeks of waiting to hear back I called again and this is what I learned: They will replace the core foam one time under the manufacturer's warranty, if the foam breaks down again the extended warranty kicks in and they will replace it again but no further replacements are allowed for the remaining life of the couch, extended warranty or not.

My experience with Ashley was horrible. I bought some furniture here and it took more than four months to arrive, in less than two years the screws came off the sofa and it started making noise when I sat down. I called Ashley because I bought a four-year purple warranty and after a month of multiple calls her response was that they did not cover those damages.. Please think carefully before coming here. Believe me, this was a horror movie with a very sad ending for me, 3000 dollars wasted in the trash...

I purchased an Isanti dining table from one of their stores in South Florida and the experience was beyond terrible. First, we were lied to by telling us that the table was made by Ashley in the US. The table turned out to be made in India. The issue is that there's no need to lie to get a sale. Second, the manufacturing quality of the table is terrible. It's a nice-looking table but manufacturing quality control resulted in 7 tables, all damaged, being delivered to us with one not delivered as they caught the damage at the warehouse.

Spend your hard earned money somewhere else. I will NEVER order furniture from Ashley Furniture again. I ordered a brand new living room furniture set Black Friday 2023. Kelisha ** was the sales rep. The set was delivered today with a rip in the sofa. They delivered DAMAGED furniture and the delivery driver refused to take the sofa because it was already in the house. He then stated that we had to call a number to arrange the replacement. We called Kalisha ** and she basically said there is NOTHING they could do about it except try to repair it. She was unprofessional and unhelpful. We spoke with another rep (Savannah) - she lied and said the item could be replaced.

Product was delivered to the outside of the house (other companies deliver into the house). We would have paid the extra fee had we known, but nobody told us delivery did not include bringing it into the house. The product came wrapped and we kept it in the original wrapping as we were doing some drywall repair/painting. I took off the original wrapping 4 days later and found three tears. I e-mailed the next day, never heard anything back. Two days later sent an online complaint, got an e-mail saying, “too bad you reported the damage in 4 days but you only have two days to report”.

I selected the Maggie sofa and loveseat because the salesperson said it would be good with dogs. Just one day after delivery, the dog jumped on the sofa arm and ripped it apart. His nails were not even that long and that is what the groomer also told me when I took him in immediately after it happened. The loveseat also has a small tear in the bottom corner, and I am afraid it could spread. I didn't notice how it happened, but it was either delivered that way or tore after just one week of wear and tear. The upholstery may have been pulled too tight. The material is very thin and cheap and worse than any upholstered furniture I have ever owned. I do not recommend buying from this seller.

The first issue arose when the delivery time was quoted as 6 weeks but it took 4 months and many phone calls to arrive. When I sat on the couch for the first time it made a loud scraping noise so I had a repair man from Ashley come out and fix it. Then I noticed that there was such minimal padding on the arms of the couch that it felt more like I was leaning on a 2x4 piece of wood. Unfortunately, no one in my home used the couch for a full year because it was so uncomfortable. Now I’m noticing that there is no padding anywhere other than the cushions on the couch.

Our salesperson LaPreda was very helpful, patient and professional. She showed us several different mattresses and allowed us time to sample each one. We decided on the Stern and Foster with an adjustable frame. We recommend Ashley Furniture store in Wilson, NC for the best furniture shopping experience.

I recently purchased furniture at Ashley Homestore in Brooklyn, NY on Sept 24, 2023. However, the Corporate Location is: Factory Direct dba Ashley Homestore in Edison, NJ. I did not buy New, Good Quality, Unbroken Furniture, so you can deliver some used or B Goods! Within a couple days of delivery, the furniture was horrible. We really hadn’t used it yet. The material on this furniture is pilling. Pilling is susceptible to pilling over time, but not within a day or two. Also there seems to be feathers poking through the fabric. The furniture looks like it was years old already.

I ordered my bed and waited a month patiently to receive it, and when the delivery guys came they were supposed to notice us 3 hours before but no, they just got here and rushed us. They were extremely rude and unprofessional and did not want to set up the bed so they made a hole on the head cardboard so they can leave without setting it up. It's been 3 times that they come here and leave everything in a mess and not setting up nothing just making up a lot of excuses. This is so disappointing and disrespectful because I paid a lot of money for everything to be in good conditions and to be left set up. And now I have to wait another week for them to supposedly come and set up the mess they left.

SWINDLED, SCAMMED, FRAUDED, CHEATED and LIED TOO! I went to Ashley Furniture in 10/20/23 against my husband's advice, because he warned me they would "Screw me over". I went there to buy a SOFA, only a SOFA, to replace the Party time Sofa we once had, which was recalled and Ashley Furniture also refused to replace. Unfortunately on this day I was victimized by a true Snake of a Salesman Josh **.

I recently made a purchase at the Spartanburg SC showroom. I was in need of a sectional quickly and was unable to secure a definite date for delivery so opted for a discounted, floor model. The young salesman who helped me, Patrick was polite and efficient. The rest of the staff behaved like used car salesmen: once they knew they were not getting a commission they didn't want to look at me. Arrangements were made to pick everything up the following evening. However Patrick was not in and the other salesmen told me we would have to schedule another day. I had to call our sales guy on his cell.

I visited Ashley Furniture Store after seeing they are running a closeout sale. I checked with the sales while booking my In Store Order on 11/11/2023, they told me that they will be delivering my furniture by 19th, As I am moving from my current location to another location, I told them It's ok if they can deliver it by 24th as well ..as I planned my move accordingly. Now when I called them to check the status on delivery they said dining table has not arrived and will be arriving shortly So I requested them If they can deliver it by 24th. They said I can pick up from store on Saturday which is one day later or Tuesday which is of course days after my movement.

WORST SHOPPING EXPERIENCE. I wished I had checked out all the reviews here before deciding to give Ashley's a try. The show room is shiny. The salespeople are friendly. BUT all this is to hide a bait and switch, used car sales model. I purchased a couch. The one that arrived looked like the one I tried out in the showroom but it was higher. So much so that my feet were dangling - which they weren't with the showroom model. I went back and asked if I can pay for delivery and a restocking fee to recover some of my cost. Or for store credit. The sofa they delivered was not the same as the sofa they had in the showroom. The very nice sales person said they would get in trouble if they tried to help me. So I asked for the manager.

I bought 3 pictures in store. The manager gave special pricing as 1 of 3 paintings was a mismatch. 2 weeks later I hung the photos, though I thought initially they may be too big. Today, I noticed from an angle something was all over 2 of the 3 paintings. Upon further investigation, I found mould spores on the pictures, quite a lot. I spoke to the manager who insisted he could do nothing as it was special pricing and they are as is. He claims to know nothing about this and says nothing can be done. He tried to imply that because I told a rep from another purchase made last week that the pictures were too big and a return wasn't possible.

As a loyal customer, I have made several major past purchases at Ashley Furniture prior to my last and final purchase of a bed and bedroom set on 10/09/23 at Ashley's on S. 27th St in Greenfield. My sales associate, ** was friendly and helpful. I bought a complete bed and bedroom set for $2637.61. I was told my furniture would be delivered on Monday 10/16. On Monday 10/16, the only items delivered was a mattress, box spring, and a Bed in a Bag combo. The rest of my order wasn't loaded on the truck for an unknown reason and would be delivered Friday 10/20. I texted ** of the issue and my frustration.

I have shopped many times at Ashley Furniture Home store. I was greeted by the salesman Eric and he listened to what I was wanting and stayed at a distance until I signaled I needed help which was very important to me. I don't like feeling crowded while I am browsing. After I finished my selections - family room, bedroom and kitchen - His manager Kevin came over. I did have some things arise out of their control and they were patient and made sure I was happy and feeling GREAT with my purchase. I ended up adding a mattress to my order and went back and forth with both Eric and Kevin and they were very helpful. Definitely will be referring them business. GREAT overall experience all because of the 2 of them.

534 N Frederick Ave, Gaithersburg, MD20877 Ashley Furniture Store. I had purchased a Jaurao bedroom collection from them. On the delivery day their delivery team damaged my property by making such a big hole on my wall by dropping the chest which also broke one drawer of the chest. Then they damaged my dresser and the bed by drilling extra holes in it to assemble it which caused the nails to be out only. Then I received a damaged nightstand and a defective bed, as it has big gaps in the front and headboard sides in which my infant actually fell also. I called the store the same day informing them of all the issues but they said they can’t do anything and gave me their cooperate office number who asked me to email them all the issues with pictures and asked for 7 to 10 business days. So I actually informed them of all the issues within the 72 hour window.

Went to buy a mattress from the mattress sale. We have a a Sleep Number for years! They lead us to believe that they would meet the 100 nights that Beautyrest gives you. Within 30 days of buying the bed was breaking down! They were like, "Sure you can return it! Just the mattress not the box spring and it has to be for a more expensive mattress!" Now I’m stuck with a Tempur-Pedic mattress that I hate. I will never buy another thing from Ashley!

After very cordial CHAT interaction with Ashley sales rep and proceeding with purchase, discovered rep. lied about many extra fees that increased my overall price. When calling the rep on this she said that I was hassleing her and said she was sending me to a supervisor. All the supervisor said was that she "apologized" no assurance the efforts would be made to fix the problem. Said if I had more concerns I should call the escalation number. I did and all that person asked me what happened, she simply said she "apologized" and would document the issue and her reviewer would look at it and may or may not call me back. The reps I spoke with was named Caroline Considine. DO NOT, I repeat DO NOT buy from this company. It appears they teach the sales reps to sneak in extra costs without informing the customer.

Please avoid that store! In October 22, 2023, we ordered a couch for the living room. In the process of delivery we been told that delivery team (2 people) cannot bring the item to the apartment, because the door opening in the building hallway is too narrow. They refuse to try any options, and took item back to the store. We never had any issues with delivery to that apartment before. Furniture and much bigger items were taken in and out to the apartment many times before without any issues. Huge old couch was removed from that apartment a day before with no issue.

My girlfriend and I were shopping for a leather sofa and were on the fence about purchasing when the salesperson mentioned a promotion they were having for 10% off. We were to receive a credit card with a cash rebate (credit applied) within a few weeks by mail - no action necessary on our part. They even had a flyer explaining the promotion that they included into our purchase folder. Well, the credit card never showed up. After about dozen phone calls over six months between the local store and several different departments at corporate promising results, while all giving us the runaround and lame excuses, we finally gave up. Needless to say, we are never going to be shopping at Ashley Furniture ever again. And, if you are looking for a store with integrity, you might want to shop somewhere else.

We have never gone into an Ashley furniture before. The first person that greeted us was a gentleman named PT. He wasn’t too overbearing which we so appreciated. He asked us what type and style we were looking for and showed us our options. The manager gave us a good price. PT followed thru with all the details and made the experience very seamless. We got everything delivered in two weeks by very good delivery men and couldn’t be happier with our new furniture. We would definitely buy again from this store and ask for PT to help us.

Nov. 9th - Obviously great financing. We bought a $10,000 leather sectional and recliner 2 years ago and paid it off in 2 years. Paid for the protection plan. 3 of the 4 recliners switches don't work. Ashley says these switches are discontinued and I can't get them and replace them myself. The protection plan tells me since I don't know when they stopped working that it is past the 30 days required to report it and they won't do anything. 10,000 dollar set, garbage. Irrepairable. They don't make the same switch from 2 years ago or a replacement? Ashley won't fix it, warranty won't fix it, and I can't fix it if I wanted to. The bed we bought from them years ago fell apart too. I expected my 10,000 dollar living room set with a warranty to last more than 2 years. Absolute garbage.

I purchased the mattress from Ashley Furniture and at your store in Indianapolis in August 2023, It's now November 2023, I begin to have lower back pain so I so I have contacted the store in at their level. There is nothing they can do so I can't connect the warranty department for my mattress. They begin to tell me that there was nothing wrong with the mattress after they sent a Tech out to Review the mattress, not sleep on the mattress because that's nothing they can do.

This Store is nothing but a bunch of Con-artists… Bought a $2,000 Recliner 7 days ago, total junk, told my wife, "Sorry Charlie, you bought it .. you own it .." Williamsburg Va. Stay away if you value your Money.

I bought a living room for $4000 and I bought the warranty on it.. They lie about the warranty service and the furniture material is very bad.. Don’t buy from Ashley Furniture stores at all. Their furnitures is very bad made and they are extremely expensive for nothings

Picked out 3 couches online. Called ahead to verify they had them in-store to check them out due to a long drive to and from the store. Absolutely guaranteed they had them. Not 1 of them in-store. Of course they had the at least twice as expensive models and NO IDEA when any future shipments were coming in. Never again for any reason will I ever purchase or shop here EVER!!

I requested real leather not leather look and was told it was genuine. The price I paid was for top quality. I was lied to by the associate and then got the runaround by the manager and customer service. I used to work for this company and sell furniture myself. The technician that accessed this said I receive an option to reselect as well as customer care and the store manager Scott. I will not pay for this.

Do not buy ANYTHING from this store you will be extremely sorry. This is by far the absolute worst furniture store I've ever dealt with in my life. And sadly there is nobody to complain to. There are no real manager or anyone who can fix or correct anything. I purchased a bedroom set and after paying someone to move my existing furniture and taking time off work they called me the morning of the delivery to tell me the dresser was damaged and another one would have to be ordered. So here we are 3 weeks later hiring another person to move my existing furniture and take another day off work. I even phoned them yesterday to make sure all my pieces were in and in good order and was assured they were.

We have bought furniture from Ashley's for years, until now, we have always had a good experience with the store. We went and bought a bed for my granddaughter and when they delivered it, is when the problem happened. The sales lady ordered the wrong pieces for the bed and when they delivered it, they found the mistake.

I purchased a lowboy dining room cabinet from the McDonough, GA store. Paid for delivery and assembly. The furniture was damaged/broken which was not seen upon completion. Called the store more than 5 times to request a return. Store sent a repair woman who advised the store the damage was beyond repair. She also advised the store that I wanted a return and refund. The pickup took approximately 3 weeks (Oct. 17, 2023). As of today, November 3, 2023, my account has not be refunded by this store. I walked into the store to address this matter with a manager who promised to make sure we would taken care of you. I would highly advise that one shop else as the furniture is cheaply made, bad customer service (local phone number routes to another country). No one has returned my calls or money.

I bought a kitchen table and 9 chairs. 7 out of 9 chairs were defective and the table had dings. I returned the items as they were defective and I had lost faith in the quality/service of Ashley. They did NOT refund all my money. They still charged a restocking fee even though the furniture was defective. I will never recommend Ashely and anyone who asks I will make sure to share my story and tell them to STAY AWAY - quality is NOT found at Ashley, nor customer service.

If you want helpful, honest opinion go see Tony at Janesville store. No pressure just answered questions and listened. I'm not a big spender by any means and very critical when buying but Tony made it easy and really worked his butt off to get us a good deal on a very high-end brand. We actually left store to shop a couple more places and Tony continued to pull strings to get it in our budget after the fact. We will stop there first the next time we look for any home furnishings.

I was given a replacement recliner 13 months ago after a long battle with warranty dept. The recliner I have now is falling apart. I tried to review on the Ashley website and because it was negative they said they had my review already which is a blatant lie. Called Wayfair where I made the original purchase and was told nothing they can do. Ashley is nothing but hype, you're better off at Bob's discount furniture if I want inferior products.

We ordered new couches. It came dirty and didn’t come wrapped properly, I complained and asked for new couches or at least a discount for the flawed pieces. However, they said that they would clean it instead and they only did that, not pleasing any of my requests. I don’t want the flawed couches and if I were to keep them I ask for a reduced price refund. This was an expensive purchase and did not live up to the expectation at all. I want a change of price or to change the couches to new ones.

I purchased a sofa and love seat from the store. The loveseat arrived dirty. The delivery guy said to call customer service and they will send someone to clean it and if it is still dirty they will Replace it. He took pictures of it. We called and after submitting other pictures a time was scheduled for cleaning. After it was cleaned some of the dirts were still there. I forgot to mention that there was a damage at the back. We called customer service and they wanted to repair it saying it is their policy. They will replace the fabric on the arm. We have been trying to speak to a manager for over 2 weeks now and all we get is lie after another and no manager. The problem is not solved and there is a big possibility of taking them to court. We paid over 1200 for a damaged piece and we do not want a refurbished furniture. They misrepresented, lied and they are a big fraud.

Bought Bed, damaged from what appears to be retaped box. Notified them within an hour of pickup, said they would repair. Asked for replacement, told since I did not purchase delivery no replacement. Needed earlier and delivery was outside window. If I would have purchased the premium delivery they would replace. I paid the same for the furniture that anyone would have. Store no help, no service after sale except schedule repair one and a half months out. Basically, you have to pay extra for any real service or help from store. $1300 wasted. Do yourself a favor, pay a little more and buy from someone else. I have filed with BBB and my state's Attorney General to look into the practice of no warranty replacement unless you spend extra for delivery. Seems like a way to generate extra money for company.

I purchased furniture including dining table and chairs from Ashley Furniture. The salesman seems forcing to buy protection plan mentioning it would take care of any damages for a good period, pet damages, kids and all. It's been just over 1 yr, all the chairs of the dining table are shaking and coming loose. It's a big hazard to elderly people coming home for dinner. I called protection plan complaining about it and she said it's not covered because the chars did not break. Now, someone has to get hurt and break his back before anyone from Ashley will come fix it. Also, on other things, they are asking me to investigate if it is material, spring or what caused it. If all legs are coming loose, there has to be a systemic issue with the way it was assembled or a design issue, however this all PROTECTION PLAN IS A BIG SCAM.. Watch Out. I'll keep reporting this issues to help others.

One of the worst experiences I've had. The salesmen and everyone in store are great, but after we ordered it has been a nightmare. First off we chose Ashley furniture because we didn't want this headache. We spent near $10,000 and on a pair of couches, a sectional for the basement and 2 mattresses with bed frames. Fast forward 2 weeks and the couches, along with one mattress is being delivered. The other mattress ended up being on backorder which we were informed a few days before the delivery date. The 2 couches in the living room were easily delivered along with the full size mattress, then the sectional (which I measured the hallway several times before ordering and knew it would fit) comes and they get everything but the corner piece into the room. They were trying to fit it through with the curve against the wall, damaging the sheetrock several times, all they had to do was turn it around.

Our experience at Ashley's was horrible. My mother is blind. She went to Ashley's to buy bunk beds for my children, her grandchildren, for her home. She specifically told the saleswoman, Patricia, that she wanted a bed where the ladder wasn't blocked by the top bunk railing. They completed the transaction, and scheduled delivery and assembly. Once assembly was complete, my mom discovered that the ladder was blocked by the railing, making it unsafe for small children due to having to climb over the railing. Patricia ordered the wrong bed.

I have recently made two purchases from Ashley On-Line each over $1,000. I received a damaged side rail for the bed I ordered and wanted it replaced as I felt the damage was excessive since a chunk of wood was missing out of the bottom and paint had been scraped off on the top. I spent almost two hours total with a rep named Joanna and another one named Megha. It was a horrible experience for something that should have taken 15 minutes to resolve, taking approximately two hours, and never was resolved to my satisfaction. These orders were my third and fourth purchases from Ashley over several years and I will not be buying from them again.

Title: Terrible Experience with Ashley Store in Avon City, MA. I must say that my experience with Ashley store in Avon City, Massachusetts has been nothing short of a nightmare. Two months ago, I made a significant purchase from this store, which included a couch and a coffee table that I was really looking forward to having in my home. However, the excitement quickly turned to disappointment. The couch that was delivered to me was not just damaged; it was ripped, and the quality of the item was abysmal. It's beyond me how Ashley store could allow such a shoddy product to leave their warehouse in the first place. But, it gets worse – trying to rectify the situation has been an absolute ordeal.

I ordered a dining room table 3 weeks ago - confirmed delivery date by phone, received an email, confirming the day before and a text message the day before. I took the day off to be here for the furniture. It was never delivered. Nobody seems to know when it might be, I was told it was back ordered, Ashley Furniture has clearly gone downhill especially with customer service. Just look at the customer ratings. I wish I had before I ordered from here. Now I paid for a table and have no idea when I might get it. Company is coming in a couple of days and now I have to figure out how to serve them. This is ridiculous. Wayfair, Macy’s, Penny‘s, Amazon- I’ve ordered furniture from all of these places and they were delivered when I was told they were going to be. Do yourself a favor - there are many furniture stores out there. Don’t deal with this one. I have learned my lesson with Ashley Furniture.

No matter the condition of the furniture, you will not be able to return your items. You will ONLY be able to exchange the item. I bought a bedroom suite, and the dresser broke during transit. I inspected the dresser more closely, and the quality is poor. I asked for a refund. I was told it is not their company's policy, which is listed on the back of my paperwork. Whatever is purchased in store, cannot be refunded after you sign the paperwork. Do NOT purchase from Ashley Furniture Store. My purchase was made in Harrisonburg, VA.

4 years ago we bought a 6 piece dining table set with a 5 year warranty. It was the most expensive set in the whole store at the time and has done nothing but disappoint. While reading this please keep in mind that this table is not an everyday use piece of furniture. We use it about once a month on special occasions. I will admit it does look appealing but that does not cover for the fact that in the first few days we have already had to contact the store about the chairs and the result of that was us having to get things to fix it with our own money. Not long after that the polishing on the table has started to completely come off. The lamination on the sides and on the bottom started separating.

4 months after ordering and Paying, I still have the incorrect mattress size, and no lamps. Customer service now has failed to respond in a timely manner and the emergency ticket is in fact NOT an emergency. Just avoid this place.

My spouse and I made a large purchase in ASHLEY FURNITURE Martin Luther King Blvd in Las Vegas NV, today for a move into a new home at the end of the month not before the 23rd in October. Today is the 14th of October. We completed our purchase, and assured that the entertainment center we purchased was available in the warehouse behind the store on Martin L King Blvd in Las Vegas. As we were preparing to leave the store we were approached by the salesperson apologizing because she found out that one of the items is a direct ship coming to our new home which does not close until the 23rd of October. Were told that the shipment would arrive at our new unoccupied resident between the 18th and the end of the month. Since no one lives in the house this was unacceptable. We were told the item would be delivered from the warehouse behind the store and be set up.

Bedroom set was purchased online, we paid for delivery and set up. When delivered there was damage to the set in many different areas, the person delivering the set said they would take photos and have someone call us so we believed them. The same day it was delivered I called and advised them of damages and provided photos, it took me calling more than 6 times to get assistance and ask when would they come and get the furniture as I did not purchase used/damaged items. Finally they agreed to pick up only to be told the $213.99 delivery fee was not going to be refunded, at no time during delivery did they say if it is damaged they would take it away so no option was given. Ashley Furniture does not stand behind their quality and they do not care about the consumer. I am out $213.99 for damaged furniture that was delivered. I consider this unacceptable as a consumer.

Horrible experience. 8 weeks waiting for living room set. Even when it was scheduled for delivery today after calling the delivery 3 times. They did not show up even no call for reschedule, not to mention the workers in Store, they didn’t give us chance to speak, they hang up before we finish talking (happened twice from “Threasa” and “Temea”). In addition wrong items. I advise everyone, Stay away from this Store.

Furniture was delivered broken. The process to get it fixed has been a nightmare. No one has a clue what’s going on, I’ve been told 10 different things by multiple employees, and when I asked to speak to a manager was straight up told “no.” Will never buy from Ashley again.

I had wonderful experience spending my money. The two sales people were great. One had more experience is decorating, the other was just a nice person. However, I purchased a console from the Sarasota store and the poor lighting changed the color of the actual piece of furniture. It was delivered on time and in great shape. Unfortunately I had to move in quickly in my home, then have surgery. After I came home from the hospital I did not look at the console. After my daughter left, I took a great look at it. In the store it looked "brownish" which is the color of my furniture. In my home it was "grey." I am not a grey furniture person. It looks horrible in my home. It has not been used. The tag is still on and I was told from one of the salesmen they do not take back furniture. I paid about $900.00 including delivery and tax. I've never heard of a store not taking back unused merchandise.

We purchased a reclining couch and loveseat from the North Charleston store in South Carolina. The couches are only 10 months old and the padding is gone, the springs are making noise and the wood is sticking out of couch and poking our back and feet. We were told that this is normal wear and tear. The manufacturer warranty is still good, it's not even a year yet and they are not going to replace the furniture. This is NOT NORMAL wear and tear, we take care of our furniture, this is defective and made very poorly. I want our money back!

Today Ashley Furniture delivered out new leather couch and love seat. The couch had a tear. We called immediately, of course they just left, and they are going to send someone to repair. Repair…. How about replace? It is new. We waited and did so much research prior to buying only to be disappointed….

I wish I could give Ashley Furniture a zero star rating because that's all they deserve. Since the first time I went into their store in Vaughan, they were trying to overcharge me. I had to show them pictures on their website to prove I was telling the truth about the sale price which they kept insisting was the American website. Finally the manager came and corrected them. Then I was there for about half an hour because their calculations kept coming out wrong by around 400 dollars above the actual price. Just when I thought the nightmare was over they delivered my two nightstands. One in its original packaging and the other in a completely different box that the nightstand could not even fit in properly. Once I opened the boxes the one that was in its original package was in good shape the other one looked used like a floor model.

Don’t not do business with Ashley furniture! The sales team is instructed to be sweet helpful and knowledgeable about the products they sell, and to sell the most expensive items. But once you have problems with the item delivery or anything else they give you the runaround and become offensive mean and unprofessional! Then you are just left calling several customer service numbers, and no one knows anything and can’t help.

This store is horrible. If you don't want to live The Nightmare, which I have experienced and there are other options, I recommend looking for another option. I bought a sofa bed online and then they didn't have it available. I've been waiting for my money back for more than a month and they still haven't given me a refund.

I wanted counter height bar stool and Ashley online store had the best price. However, it came with no instructions. They were only able to provide a bad digital copy that did not work well. I tried asking for a different copy or a physical one, but they said that was all they had. If I had instruction I would love the product. Nice customer service people, but they couldn’t help.

We bought a sectional about a month and a half ago and when we they dropped them off they were damaged (from the warehouse was what we were told). A month later the couches are still here after we were promised a month ago they would be out of our way. They come to pick them up today once again as promised and guess what their truck is too full to pick them up and now we’re are being told it will be tomorrow before they can pick it up. We were also told that we couldn’t speak to the supervisor to clear things up. Ohh forgot to mention that the driver first said that he wasn’t going to take them because they were damaged.

We purchased 5 year warranty which covers, scratches, puncture, stains etc. We called in to utilize the warranty, the rep said that's only covered within the 1st month of purchase. They will refer me to a technician for repair which I have to pay. I will not recommend this company to anyone.

From delivery, to installation, to customer service, to accountability this furniture store failed at every level! I am still waiting for a resolution and no one has returned calls! Shameful! Their delivery was completed by a 3rd party who failed with “no hassle delivery”, they showed up with no tools and my wife had to argue with them to remove the packaging! They promised to Make it better, but sent the same technicians back, they promised to refund 50% of the delivery, refund never happened! They also never left us with parts to put up the shelves. Customer service is poor and the escalation department should be shut down!

We worked with Ryan at the turkey creek location and he was very personable and had great patience with us. Great guy. Made us feel comfortable with our purchase and helped us with get everything we were looking for! Would recommend every time!

No pressure from the Sales team. Karen, Ryan and Noah were like the dream team. I went there several times and there was no pressure to purchase. All questions were answered and products were explained and shown. We had great conversations and that just made the experience better. Ended up purchasing a few beds, mattresses, and decor.

I tried returning a barstool and I’ve been calling since September 20 and no one knows what I’m talking about. I also on the same day asked for a refund on both the warranties for both the furniture that I bought and up to today no one knows what I’m talking about. They have no record of me calling and I’ve been calling every day Since September 20.

Dining set delivered yesterday and notice that chairs rock back and forth due to having uneven legs. One leg is shorter than the other a 3 of 6 chairs. Immediately contacted Ashely Furniture in which I was informed that after delivery, I have to go through proper procedure to have 3rd party technician to come to reviw and adjust. How do you adjust wooden chair legs? Contacted Technician this morning to be informed that the schedule was unavailable as at this time. Need to wait as Ashley will not stand behind products or proceed with replacement until technician review. In addition, the table top has a quarter size spot where stain is missing.

Stay away from this store!!!! I purchased leather sofa 9/ 2023. After just few months sofa looks like garbage (only from sitting on it- that is why you purchased it!!), all cushion seats and misshaped, caved in, the leather getting stain even from water (this one year sofa looks much worst than my 14 year old leather sofas purchased at Macy's). We bought 5year warranty (STRONGLY SUGGESTED BY SALESPERSON saying that it will cover all eventual damages). Now I am trying to file a claim and they saying that nothing is covered under my warranty, that damages are not coming from one event(!?) Seriously!!?. I see that we're not first people that got such horrible experience with that. Can anything be done?? Can they just be THAT DISHONEST TO THEIR CUSTOMERS, hard working people?! NEVER EVER GOING TO PURCHASE THERE AGAIN!

It's a wall hugger and the control panel fell off in 2 days and the automatic control stop working in 5 days. I have made 2 appointments with a third party they deal with that has canceled now, twice, on the day they were supposed to come out and fix. The store does nothing to help after the product leaves the store. Never again.

We bought a Redmond tv console and it was so poorly put together. It was missing screws and the console was falling apart. We had to fix it ourselves due to them not wanting to take care of it since is had been 72 hours. They told us if we wanted a different one we would have to pay shipping. I would not buy from this company.

I needed furniture before family coming in town and was told the delivery would be the following week and ended up getting a call the day before delivery stating the couch is “damaged” so it would be the next week for delivery. Thanks for letting me down.

Bought the bed from Ashley, and wasn't told it was coming in a box. The bed was supposed to be 12 inches, but only went up to 10 inches. Took pictures to show that it didn't expand to capacity, no response. Also was told that moving the bed from one house to another will void the warranty, makes no sense. Save your money because once they get you to pay you have no choice to keep the product. If you want a tech to come out they want to charge you because it was moved from one place to the next.

What reputable company does not allow returns? I selected one of Ashley top bedroom sets and could not return when the wrong headboard was delivered. No example on floor & pic was misleading - salesperson & asst. manager agreed I was getting what I wanted based on the pic. Told delivery person & called store immediately, only to be informed there was no return - spent almost $8K for set and I only wanted to return the bed, but was told no.

After purchasing a sofa within weeks the cushions broke down causing them to sink so far down it was nearly impossible to get up. 2 technicians were sent and cushions replaced 2 times. This didn’t work. I asked for a store credit for purchase price to get another, they refused saying it was wear and tear. That is not normal wear and tear. One technician told is that the bottom frame was too low. The cushions are defective but Ashley will not stand by their product, there have been other complaints about the same sofa.

I purchased a $600 TV console/dresser from Ashley Outlet store in Antioch, TN. After 2 months the unit has started sagging in the middle and the wood has cracked in three places. I was under the impression that ALL of their furniture was covered by a one year Manufacturer’s Warranty. They told me because it was marked down, that it was not covered by their warranty. What difference should that make? Any decent furniture store should stand behind their brand! They have lost my business for sure! Beware dealing with Ashley!!

I bought a Tempur Pedic mattress and adjustable base. Sergio our sales person was very helpful the day we ordered it and when I called to ask to exchange the CA king that they had just delivered. The mattress and base do not fit in my platform bed. I know it was my choice to order the CA king. I thought that was the size mattress I currently owned. They sent what I ordered. My complaint is that I am spending several thousand dollars and I can't even return/exchange an item I haven't even used yet. What kind of customer service is that? Why would I ever buy anything there again. They have a comfort guarantee that says it is designed for confidence and peace of mind, but they don't want take the mattress and base back. So they don't honor their guarantee and the only confidence I have is that I will never shop there again.

The worst purchasing experience I ever had was at this store! I bought a chair on 8/21/2023 from the Alpharetta store in GA, which was overpriced to start with, but I liked it, and it was comfortable enough. I was promised it would be delivered on 9/7, which I thought was too long a time. Added to that was the fact that they were charging me almost 100 dollars for delivery! That should have warned me off, but sadly, it didn't! No self-respecting store ever charges for delivery, certainly not for purchases over 50 dollars!

I have purchased several pieces of furniture from Ashley with the intention of furnishing my entire house from Ashley. Not now. They make up the return policy. I was told if I was not satisfied with product, I could get store credit. NOT TRUE. Manager at Fairless Hills location on 9/10 stated I had to purchase another item before they would allow for an exchange. I was not trying to exchange, I was willing to do store credit as I was informed was the policy. This is not store credit. I was not informed and could not find this policy anywhere. Also, previous products had to be 'repaired' because items delivered were not in same condition as on showroom floor.

DO NOT purchase anything from Ashley furniture. They have ZERO customer service. They send used and abused products, charge you full price, and then put you through HELL to return the garbage they send you. DO NOT ORDER. There are so many better companies to use.

DO NOT BUY FROM ASHLEY'S. I would give it ZERO stars if I could. I have never experienced such poor customer service when it comes to addressing a warranty issue. I've been trying to work w/ Ashley's Customer Care in regards to my white leather sofa & recliner for far too long now. I purchased the set in 2022. The problem started within the 1st mo. or so. Here we are in 2023 & still unresolved. I have 2 sections that immediately were color stained within the mo. or so, by normal usage (people just sitting on the sofa or recliner). Pretty sure the sofa & recliner had not been pretreated before leaving the warehouse. Quality leather shouldn't stain from clothing like that. I've owned a light buttercream leather sofa for 5 years that I purchased from Jordan's furniture in the past & it never absorbed the colors of clothes.

The furniture I ordered online from Ashley Furniture Sunday, August 27, 2023, has become a nightmare. Attached is the order confirmation that Ashley emailed me. As you can see, originally I did not want to pay for delivery or assembly. But, once I ordered a 5 year Furniture Protection Plan, a box appears that says “No Hassle Delivery. Assembly included FREE”.

We went into the show room and met a great salesperson in Flowood Ms. We selected what we wanted and scheduled delivery for three weeks later. When the delivery drivers showed up, they had one piece of a three-piece set. We were never notified that we would not get the whole set. We noticed it was damaged about 20 minutes after the drivers left. When we called our salesperson, he apologized and tried to help but the company wanted to do a service ticket on a brand-new piece and schedule the rest to be delivered in two more weeks. We ended up cancelling the remaining order, but they still charged 450.00-dollar delivery fee and would not take back the broken furniture. We are shopping at another company for furniture that will meet our needs. It is sad that we cannot do business with a company and not get screwed over. I would highly advise to be very careful when doing business with Ashley Furniture. We would not recommend at all.

A month ago I bought living set from Ashley outlet in North Olmsted ohio, it was on clearance and I paid almost 1600$. When I first try it it was uncomfortable. I felt numbness all over my lower part. I went to the store to return it after one week from buying date and I explained to them that I have medical issues and I can use my living set. They made the customer service to call me and the lady was uncooperative and said, "Sorry it was on clearance, we can't return it." So I lost my money and I can't use it..I don't recommend this store for anybody..

Worst furniture in history. Furniture smells at delivery and caused family allergies and a guest asthma. With upgraded delivery they remove the 30 day return policy available for regular delivery with a 72 h policy. Needles to say we will never buy anything else from Ashley with their bad smelling odor filled furniture! Recommend everybody to stay away. Their store stink with perfume for a reason!

Do the research by checking their online reviews. I didn't do this and fully regret it because they forced a charge through on my credit card for $1,400 on merchandise I didn't purchase nor received. My credit card company verified and confirmed my documents for a refund because they couldn't confirm their records with photograph delivery. I refused to accept a table they unpackaged in my driveway as not my order. I purchased 2 dining room tables for $1,700 with next day delivery. They showed a week later with a table that I did not purchase at all. I was on the phone with the representative and said I was going to dispute the transaction. Crew loaded up the truck and left. I went to work.

I order ottoman for my sofa, my boyfriend went for pick up. Once we unboxed it we realized how huge it is. Six people can sit hahaha anyways is way too big for our living room. We decided that we would like to return it and been told that there’s no return policy!!!! What the hell!!!! Anyways I claimed it though my credit card but this was the last time I’ve ever purchased anything from them and would not recommend to anyone else!!!!

We purchased a sofa. The first one was delivered heavily damaged. We sent it back. The second one came with paint splashes on it, but Ashley and the delivery company requested that we keep the sofa in the home to see if they could fix it - with the option of requesting a replacement if we decided later to do so (if we changed our mind). After not being pleased with what we heard from customer service about the repair process, we requested a replacement. They went against their word and is now giving us run-around. Now we have to wait for someone to come into the home, take the sofa apart, reupholster the portion with the paint on it. So, we are going to get a sofa that has been taken apart and pieced back together - all with a different fabric run. And Ashley will not tell me if they will replace it them if we are not happy with the results.

We spent $4500 on a high end leather living room set. Within a few short months the recliner broke, we called to have it repaired since we paid extra for the extended 5 year warranty. It has been a run around the whole time even though the manager said they would make it right. We won't shop there again.

Highly disappointed with the product and services. Ordered sectional, sofa, queen bed, bedroom dresser, etc. in Apr 2023. Below is what I have gone through. I spent so many hours in calls, follow-ups, taking pictures and videos to be sent to customer care. Finally disputed the transactions after no concrete results. Will never deal with Ashley's furniture again.

I ordered a jewelry armoire for my daughter. The color was named “Taupe Mist” and it looked sort of antiqued with an off-white-tarnish color. The color that arrived was a hideous greenish yellow. My daughter hated it and so did I. I called to return it and was totally willing to pay return shipping. However, Ashley required that I arrange for the pick up and that I produce my own label. The first shipper I contacted wouldn’t pick up the item because it weighed 72 lbs in the box. The second shipper would charge $234. The third shipper would charge $200. I contacted Ashley 6 times (3 via phone, 3 via text) to request that Ashley send me a label so that I could return ship using their negotiated rates.

The customer service and company policies are the absolute WORST! They keep screwing up my order and saying that they will fix the problem, but it is not getting resolved and I am still waiting for my refund. I had to spend so much time on the phone, making call and after call. NEVER AGAIN! I will never purchase another item from this nightmare company.

Bought a patio furniture, received a defective furniture, I reported the issue within 72 hours, called customer service. Got a agent that I can barely understand what they saying so I asked to give me someone that speaks clear English and they hung up so I called back to let them know I had a defective furniture that was delivered. It had scratches on it and broken pieces, I was told that they will schedule a technician to look at and I stated that I purchased new furniture and I don’t want a tech so they put me on hold for 30 minutes and I also sent defective item pics multiple times, called and reported multiple times, all you get is contractor employees from overseas. They are no one helped with return process, finally I got email saying I have to pay shipping cost though it is defective piece.

March 2023 we bought a reclining love seat from Ashley's located at 333 Matheson Blvd W, Mississauga, ON L5R 3G3. When the delivery people came to deliver our furniture, They dropped the love seat on the front right corner. This resulted in a bent frame and torn material on the kick out when he tried to grab and hold on to it. I informed the driver I did not want the sofa now and wanted it returned. As I went to call the store to tell them, the delivery guys told my wife they had to leave and someone would call leaving this broke piece of junk in my living room. Ashley sent out a tech to change the ripped pad and he left.

Sales agent/ Manager was great because we bought $20,000. Worth of furniture for our lake house. We had a King size bed less than 4 weeks and it broke!! I Think IKEA is better made than that. We had one person who’s 100lbs sleeping on it. And it broke???? So they can’t send me a different bed because I don’t want it happening again. But they’ll send a guy out a month later without any parts! I’ve sent them what is broken and what they need. So they send a guy for nothing!!! Then they said they’ll send the parts. That’s another 2 months!!! And to have a service guy to come out again. I can’t believe I spent all this money and the customer service is the ** and warranty! How does any company stay afloat with service like that! Believe me I’ll be Telling everyone not to buy anything at ASHLEY Furniture!! I even asked if I can speak to someone about a complaint. They told me to put it on Google!!!

I try to exchange my super super firm bed and nobody cares, nobody help me. I'm stuck with a 7,000 bed that hurts my back every night. Terrible service, terrible furniture. Don't buy anything from that store.

Delivery dates are completely arbitrary. Customer service is TERRIBLE! Still have not received my order. Will never order from Ashley Furniture again. I placed an order for a bedroom set and chose a delivery date. The confirmation email stated that my delivery was successfully scheduled. However, I did not receive any shipping or tracking information regarding my delivery and it did not arrive on the scheduled date. I spoke with Sapna, who initially told me that I had already received my order the week before. Wrong! That was only part of my order. Why do I have to explain this to customer service? Then Sapna assured me that it would be delivered in 2 days. Once again, no shipping or tracking info and no delivery. I contacted customer service again and Asgar told me that he doesn’t even have access to my order delivery information, which is interesting because how did Sapna know my delivery would supposedly be delivered in 2 days?

I ordered 4 new dining chairs. They come in sets of 2. I had all the chairs put together except one. The last chair did not have holes drilled to place bolts in them. Keep in mind I am a single woman and had no way to drill holes. I contacted customer service to see what I needed to do to return the chair. I was told that they could not have me send it back but I could donate the chair and send them a receipt saying it was donated and they would send me a new one. So, I donated the chair on 7/22. I emailed the receipt as instructed. On 8/16 I had not received a new chair or any email acknowledging my donation. I spoke to the customer service rep and was on the phone for over 45 minutes (after they disconnected my call the first time).

We bought 4 counter height stools from the AHF in Mason, OH. They had two in the store. When the salesman called the warehouse, he was told they had two and that we'd have to wait for 2 more "to come in" for us to receive our order. We were told they would be available for pickup in Dayton in 10 days. We wanted to bring home the 2 they had and just wait on the other 2, but were told no. We agreed to wait. After 15 days of silence from them, we were finally able to get through to "customer service." It involved multiple calls and long waits/being disconnected. We were told that they would not be getting the stools until sometime in September... So at least 10 WEEKS after we purchased. We cancelled the order that day. We waited an additional 5 days for the charge to be refunded on our credit card. Nothing. So, we initiated a credit card dispute on day 6 after cancelling.

Bought a patio furniture, received a defective piece, reported the issue within 72 hours, called customer service and sent defective item pics multiple times, called and reported multiple times, all contract employees, no one helped with return process, finally I got email saying I have to pay shipping cost though it is defective piece. Please do not buy any product from Ashley Furniture.

I purchased a sofa from Ashley Furniture eight months ago. The whole middle cushion the zipper busted out and it’s coming apart from the back of the sofa. I took the extended warranty and I have not even had the sofa for one year. They sent a representative out to look at my sofa that I keep covered with blankets, I do have a dog which is a Jack Russell Chihuahua mix and the dog is only allowed out while we are home. When we leave the house the dog is crated. The person that came out to look at the sofa ask if I had a dog and of course I said yes, because I do. I have the exact same sofa that I had purchased seven years ago that held up wonderfully. I actually gave that sofa to my brother and he still has it - it’s just a little worn due to being eight years old. However, I purchase a new one the last less than eight months, I am very disappointed. The middle cushion has the zipper that busted out due to being overfilled with stuffing.

Don't purchase anything here. We purchased an ultra-plush Stearns and Fosters (& Sealy Brand) mattress here about 2 years ago. Last week we came in to purchase an exact replacement for our mattress. A salesperson named Bob helped us and identified a mattress as the exact replacement. We purchased the mattress, and it arrived last Wednesday, only it was not ultra-plush, it was a soft. We went into the store the next day to ask to exchange it for the mattress we asked for. Sealy has a 90-day trial period. We were told they would need to contact their warehouse to perform the exchange.

We received two end tables (T150-3) from the warehouse in St. Louis. The tables were supposed to be New In the Box (NIB). One table appeared that way, only to find out there was a side piece that was cracked (labeled "E"). The second table was obviously a return, with massive amounts of tape to close the box. When opened, it was evident this table had been previously assembled. The table was partially assembled with parts missing. Efforts to work with the Customer Service Department, so far, have been to no avail. In the past 9 days I've talked to 7 different people. Each time the call drops after 15 minutes or so. I've sent 15 pictures of the damage to 4 different email addresses, to find out that maybe 4 have been posted to my Service Ticket. BUYER BEWARE!! I won't be doing business with Ashley Furniture in the future.

I ordered a sectional online through the Ashley website. I didn't know it was different than going into a store in terms of dealing with problems and issues. I paid extra 250 for delivery AND Assembly. And of course, the furniture doesn't fit into the house. Which I knew it would need to be disassembled, and then re assembled - it's a large sectional! Which was why I paid extra for it. I had to send it back bc it got damaged trying to put the couch in the house. Calling customer service was a nightmare. They kept asking if I wanted to know the status of my delivery - obviously I know the status.

They sent me a set of broken tables and then charged me a 25% restocking fee. If I wanted another set of broken tables they would only have charged me 10% and given me a credit. ** company, ** customer service. Will never buy from them again.

As a first time customer, I needed to get a brand-new, firm mattress as my other mattress was no good after 4 years. What struck me about this place was their "10-year limited warranty" which was advertised on the product that I purchased, as well as under their "Warranty" section of their website. I always double-check everything before making a purchase, especially on something I'm spending a lot of money on. I received the product shortly after, and just took it out of the box a week later.

I hadn't had new furniture since the 90's, so my 3 children got their money together and spent $3,000 on a sofa and loveseat, on June 6, 2023. Once the furniture was in my home, it was obvious that the couch cushions were a different color than the couch, so I complained. Granted, I did receive replacement cushions. As the months rolled by, I was having more difficulty getting out of the couch. I was literally getting swallowed with the sinking cushions. Not to hurt my children's feelings, I bought those boards to strengthen the cushions. In total, I spent over $200 but nothing seemed to work. I was getting backaches.

I have purchased several items from Ashley through the years and each time there was an issue: with delivery, broken or wrong items, or items broke within the first year; however, issues were corrected. We recently purchased a very expensive mattress with the promise of getting a $250 gift card. After getting the run around for a month, the salesperson Andre ended up telling me, “he never said that and that we were mistaken and there’s no reward/gift card.” To make matters worse - this very expensive and supposedly firm mattress is already sloping in the middle. I spoke to Marie, the manager Marie, and she’s either clueless or lied, too! We have purchased items from CT and never had an issue like this. Unfortunately, City Furniture and Ashley’s are one company but we won’t patronize this company again. We were going to purchase an adjustable base, and a living room set but purchased from Rooms To Go.

After making so many mistakes on my order, the chair "Blaridge rustic brown desk chair" came damaged. I called Ashley several times and they finally gave me a phone number to call, 603 888 4848. They asked to send pictures, which I did, and wait for their call. Today I called for the 3rd time, I just want to return a chair that came damaged (I have all the rights) and they are refusing to have it returned. I bought a very expensive chair that cannot be used and they are refusing to return the chair. This is the worst company and what they are doing it's illegal! Don't come here... you find same furniture, at a better price and arriving much earlier than Ashley at BOB Furniture. They are unprofessional and rude. I just had a call with the manager of the store, Brie. I told her I wanted to return the items and they are charging 10% fee!!! This is not legal!