Ashley Furniture Reviews

Began furniture buying Journey/Fiasco 7/1/20 through their online store. We wanted a particular sectional. We were using our Ashley Credit Card from Synchrony. I was given the sales rep online email to order from him when we were ready. Emailed rep on 7/18/20. 2 emails later on 7/2120 he stated the end of August 2020 early Sept. 2020 delivery. Quoted $1520 plus tax and 12 months interest free. Asked that he call me for info on 7/22/2020. Rep emailed me 7/23/20 that he would call me. Emailed him 7/24/2020 if he could get it ordered. He emailed back 7/25/2020 he will. I emailed him 7/25/2020 to call me. On 8/4 he emailed me back with an invoice. On 8/12/2020, I emailed him that I spoke with toll free and had a problem. I emailed again on 8/17/2020. Email him again 8/18/2020. Delivery now is not until the end of October. I email him again 9/7/2020 No response again. On 10/1/2020 I emailed him, "Call me now."

First of all, when they delivered our bed, they half way put it together and it was missing pieces. They delivered our table all dented and dinged up. One of Dining Chairs had huge chunk of wood knocked out of it. They delivered the wrong bench to our table. When getting ahold of these people be prepared to wait at least an hour on hold because you will be #100 and something in Line (I spent 3 hours in 1 day on hold, 1 of which they hung up on my as soon as they answered). We were told they ordered the "missing" parts for the bed, they would be in 7-10 days, called back in 2 weeks only to find out they had not been ordered, and were told they were placing the order now. (THIS HAPPEN 5 TIMES!!!!)

Wanting to replace my entire living room with new furniture, I decided to go to Ashley's thinking it had well-made furniture. When being helped by the salesman, I told him that I needed a sofa, love seat, and oversized chair that would last and not break down. I was looking for leather. I was pointed to a product that I purchased and was told that it would last forever because it had springs in the cushions, and they wouldn't break down. This was important to me, as I have a back issue and to him this.

Bought counter stools in store: agent didn’t provide all information about returning policy (all your money back if you return). After 1 week calling to customer service I have to deal with this problem myself. No return, no re-selection options, no money. Nothing! Don’t recommend Ashley Home. Stay away from people who make money & don’t value their customers.

Ordered a bed frame and mattress from Ashley Furniture. Bed frame showed up in a box that was clearly opened before and re packaged. Inside were no hardware parts or installation instructions - completely missing. Called Ashley in hopes of getting the very specific bolts and screws necessary for proper setup - and was met with rude resistance from the local store and an answer of "nothing we can do." The response from Ashley was fill out a form, wait 4 to 6 weeks and you might get the hardware. Really? I will never shop at Ashley furniture again and will tell everyone who will listen to do the same. Unbelievably poor service.

My husband who has to sleep in his recliner due to a bad back amongst other issues bought a recliner less than 6 months ago from Ashley Furniture. Paid almost $1000. It lasted exactly one month. My husband is normal weight at 220 Lbs. Even having paid for a warranty, it took a bad Yelp review to get someone from the company to help us out. Long story short, a month later, they sent us parts to fix it. No less than 3 months later, the same part broke again. This time after another month went by, waiting it out after another Yelp review they told my husband to come in to pick out another recliner. We figured great someone at the company actually cares about customers. Nope!!!! After wasting his time picking one out, they told him it would cost another $200+ for this replacement for the POS they sold us the 1st time. They expected us to pay more money for more junk I guess? Good luck if you buy anything from this company.

I ordered many items online to furnish a rental home. The dates were repeatedly changed for delivery. Many items were delivered to the wrong address in spite of the fact that I made six calls to customer service who confirmed dates and delivery address. It was all wrong. The quality of the Gibson items was such poor quality that when I finally received it, I had to return it. I will never use Ashley again.

I purchased a sectional on March 17, 2019 and paid the 5 year premium protection plan. In July 2021 we noticed the middle section of the couch was sagging. I called the protection plan phone number and was told it's not covered. I was referred back to Ashley customer service. I spoke to a representative who was helpful and said that they'd send an email to the quality team to investigate about the possibility of the couch being recalled but after 4 months of waiting, I learned that the quality team will not be recalling the couch because it is not defective.. For a couch to be having issues 2 years after purchase is unbelievable. We have 4 family members in our family and I understand that wear and tear is normal but NOT after 2 years. A couch should last longer than that. I will NEVER purchase anything from Ashley Furniture store again. They have lost yet another customer....

We purchased over $3000 furniture from Ashley Falls Church, VA in July 2021. Partial delivery was made in October. Even after warning repeatedly about a possible mix up with one of the kids bed, they brought the wrong one! Now it's over 5 months, I am still waiting for One whole bed, one mirror and a night stand to be delivered. I personally called several times, went there too. Nothing happened.

For 4 days I have been trying to order an item on-line. The website is not functioning, and will not accept the credit card information. (It's not my card.) Calling doesn't help because the delay is enormous - once caller number 27 and another time caller number 60. I tried to message. Someone helped me, but never followed through with what he told me he would do. In the meantime the price has gone up.

I bought wooden dining table based on their display table in store. Table I received had 24 wood holes on top surface of the table while display table had none. They refused to return and also refused to fix. Did not even bothered to visit and inspect. I had only two options either to go to small claim court or otherwise throw out furniture. Table cost me $1250. I did number of phone calls and also visited store 3 time to report them that what they are doing is not legal but they told me to do what you can do. It was hell of frustration and was so disappointing that someone robbing you openly and you cannot do anything. I would highly recommend to learn from my experience instead of experiencing it yourself.

I wanted to give this 0 stars because that is what Ashley Furniture deserves. I ordered a sofa on 9th September, 2021 and accepted the delivery + assembly option. I was informed that my delivery date would be 18th December, 2021, that's 3 months after the purchase has been made. Now, On 2nd December I got an update from Ashley Furniture that they will deliver my sofa on 12th March, 2022. What kind of a joke is this?? What kind of a business is Ashley Furniture?? Is this a scam???? 6 months to deliver from the nearest shop which is less than 5 miles away from my place??? Ashley Furniture does not even deserve 1 star and it's a scam!!!

Short version; delivered a damaged chair on my first delivery. Replaced the same chair four times and all damaged. Two of those times was not even the correct chair. Onto the deliveries they damaged my common area on two separate occasions. Your frame hallway walls and door. Claims department covered the first time but refused to cover it Second time it was damaged. Basically ghosted me. I can go on and on but I want to keep it short. Horror story. One of the deliveries it look like the chair was dropped from the roof of a building. Where is the quality control of An item being delivered and replaced five times?

We bought a new bed in May, 2021 at the San Antonio store. When the bed was delivered and set up, the footboard was damaged and the setup person failed to secure the slats to the sideboard. The setup person promised someone would call “within 3 days” to arrange a replacement of the footboard. That call never came and, two months later, I went to the San Antonio store to complain and was promised a new footboard and that someone would secure the slats. The new footboard came and it was also damaged. The delivery person also did not secure the slats as promised. I demanded a new footboard after they said someone would come repair the defective product. A new footboard was again delivered in November, 2021 and it, too was damaged but acceptable but the slats still weren’t secured as promised. Instead, they sent 10 screws and said someone would come later.

In June 2021 I purchased a cocktail table set from Ashley Furniture, Carl B. Silver Pkwy, Fredericksburg, VA. A few days later the order was canceled and since the merchandise was not yet in stock, we were told that a refund would be processed. It is now November 2021 and after many calls, emails and even visits back to the store, I have not received the refund. I did receive a response on 11/29; provided all of the documents they asked for and was told that someone would contact me today 11/30. Did Not Happen! I have been given the run-around since June 2021 to date (11/30/2021). Even when we went back to the store they gave us the run around (the refund department person isn't in today or the refund will be credited back to your card. Still no money. I do not and will not recommend this store to anyone!

Order No.**. Bought on 2/27/19 with 5 years of warranty covering tears, discoloration and patches. Contact warranty department in July for patches and discoloration but they denied any help. Nov, 2021 went to store. Manager confirmed discoloration is covered under warranty. He opened a request # ** but they are doing nothing.

We bought king bed. We paid for the Assembly. The bed arrived without half of the parts and they did not put it together. They refused to refund the Assembly cost. We spent about 2 hours on a phone trying to request to send us missing parts. Never ever will buy from Ashley again.

The summary is simple, I purchased a mattress from Ashley Furniture online and it was the WORST experience of MY LIFE!!!! In detail, please don't ever purchase a mattress online at Ashley Furniture. They have treated me with such disrespect. I've been more than patient with them and I've only reserved atrocious customer service. I purchased an expensive mattress months ago and waited over a month to receive it. The mattress finally arrived and it was defective, both ends of the bed were caved in, it did not inflate properly. To give you a picture, the mattress looked like a mountain from the middle.

Ashley Furniture is the worst! We bought ($2,800) a sectional sofa 7 years ago from them! BIG MISTAKE!!! It was not leather but they told us it was the next thing to it and very durable, and if we bought the 5 year Protection Plan with it we would never have a problem! WRONG!! They said it would cover cuts, peeling, etc! After 4 years it started peeling and when we called they said they no longer covered that sofa and could not do anything! We called the home office but the President would not call us back! The only thing they offered was a store credit of about $200! How is that going to help when you have a sectional?! My husband and I are on social security; and my husband is a Veteran and this is what you get!! I would never recommend this furniture store!! Be careful!!

We needed to return an item. We were sent the wrong color. We were told they are sending us labels. A week later still trying to get labels and the return complete. The customer service team are rude and terrible.

This store not only let me and my husband down by not getting our delivery done at the agreed date but also refused to accept back an item that was sold with the package we order, we have no use since we canceled our mattress order, David ** presented himself as the store manager and very firmly told me that they were not gonna accept back the $150 mattress protector we didn't need anymore since they didn't have the base of our bed until 2022. I believe this should have been told to us at time of purchase also show all lack of customer service. We will not be back to this store.

I bought a king size pillow top mattress from Ashley Store in Kissimmee, Fl. After a week the mattress felt like it sinking in the middle. Me and my husband both have back issues and we told them we wanted a firm mattress. I called them immediately and ask them for an exchange. They told us that we have to sleep on it for 30 days before we can return it. After 30 days we went to the store to get it exchange and the manager David said they can't because we didn't buy a mattress protector from them at the time of purchase.

Terrible company! Do not buy from this horrible store! They will give false promises for a sale then come up with every excuse in the world as to why they can never deliver! Bait and switch with delivery dates just to make a sale! Purchased 6 separate furniture pieces from Ashley on 8/1. We were told all items would all be delivered no later than 8/24 but they hoped the delivery date would be as early as 8/10. 8/24 came and went. No call, email, or delivery. On 8/28 we went back to the store and were told, "Oh your delivery is now scheduled for 11/1." How do you add an extra 2 months without contacting the customer? Customer service acted like our issue was not important. The excuse given was "due to Ashley having a sale, the inventory is assessed after the sale ends and that causes delivery dates to change." She said there was nothing else to do but wait for it.

This was the worst customer service purchasing experience that I've ever gone through. My husband and I purchased a new sectional and ottoman for a new room. It was purchased on May 2nd 2021. We were told by the salesman that our couch and ottoman would be received within 10 weeks. First delivery date was middle of June then it was delayed for July delivery then August then September then it was supposed to be delivered in October then in October we were told it would be delivered on November 24th the day before Thanksgiving, that is tomorrow.

I gave them one star because there aren't any negative stars. Absolutely worse experience. Poor quality furniture and even worse Customer Service. Run from this store. Don't ever buy anything from them.

DO NOT PURCHASE ANYTHING FROM ASHLEY HOMESTORE IN WOODHAVEN, THEY ARE TERRIBLE. No follow up or follow through. Send you to corporate who sends you right back to the store. No one returns calls and no one cares.

Purchase a sofa. The saleslady say it was leather and the sofa peel away. Call them back and they said that not the problem anymore. I purchased warranty. They said that no warranty. Not happy with the product. They sold me a fake leather material. Now nobody ASHLEY Furniture wants to help us. Went the where sale in the sofa. They don't want me to leave now. They don't want to see me to help me.

Bought couch and area rug last Sunday, 11/7/21. I naturally assumed my order is from warehouse and not the floor models. The 200.00 rug was delivered from showroom floor, used and frayed. When Logan notified me that the rug was delayed 11/11/21 I sent him a text to remove it from the order. (They only answer if you are buying.) When my kids picked it up the rug was in the order. Now, it is my responsibility to prove I asked to remove the item. Their store and rep, I'm sure, received some referral credit for my 4,800 purchase at Mathis Bros. So, that should lend me credibility with my request that Logan remove that rug from my ticket.

I made my first purchase in August 2021 as I was preparing to move to a new house October 2021. I purchased items based on their so-called availability. They made several promises and did not deliver. I checked on the status of all items in September and was told by Sales Agent Aaron that all items would be available. A week before I was scheduled to move, I scheduled the delivery date to find several items were still on backorder. I met with the store manager multiple times asking for the truth on the status of the items.

I purchased two nightstands and owned for about 3 months when one of them started flaking off where I put my TV and fan remotes. I called them, they said to send a picture and they would fix it. I sent the picture and never heard back. Called back and I am told that the case was close because it was water damage. That is not where I put my water glass and I always have my glass on a coaster! It is where I put my remotes. Very cheap furniture and obviously they don't back their furniture either. I will never shop here again.

Although it doesn’t say in your paperwork, when my husband called today to exchange the bed we received yesterday he was told “ALL SALES ARE FINAL”. He proceeded to tell her the headboard wasn’t wood it was wallpaper made to look like wood, cheap and flimsy! She told him he should have known what he was buying. Terrible customer service.. My husband asked to speak to someone in authority and she told him she was the authority! They need to train the management to be more tactful and actually listen. We will attempt to call HQ but seems like we’re stuck with an expensive paper & glue piece of furniture. Be careful what you buy and just know they don’t back their product. Completely disappointed in this company!

Purchased sofa with power recliners on 08/02/2021. Did not receive till 11/09/2021. Upon receiving 1 of the recliners was popping when reclining. Called cust service 11/13/21. Was told a tech would be out 11/18 & would call me 24-48hrs before for a more exact time. At 11:00 am 11/18 I called, was told parts ordered, I asked, "How can you order parts without looking at recliner," was told I would be on hold for a couple of mins while he checked notes & if we got disconnected he would call me back.

Purchased a clearance item from the floor. Sales person said I could take it with me, and confirmed with a manager. A second manager appeared saying that I could, asking if I could return to the store in few days to pick it up (said they were doing inventory). They took the item into a back room where it sat. When I returned the staff could not find it, ended up waiting 15-20 mins. The poor warehouse guy searched around and then 'happened' to find a manager who said, "Oh yeah, it's in my office". I don't know what internal processes Ashley has put in place, but from my perspective as a customer they simply stuck the item in a corner and did nothing specific with it. This seems like internal process run amok, at the expense of the customer's time and convenience. Suggest that they look at a stronger customer focus rather than strange and inconsistent internal processes which equally frustrate customers and in-store staff.

I am shocked to see the ethics of the sales person at this ASHLEY HOMESTORE Calgary SE (Heritage) store. After 2 in-person visits and more than 8 telephone calls later, I ordered a dining set since the salesperson confirmed it is in stock and will delivered within 2-4 weeks at the most. 4 weeks later, no news from them. When I called them, they said it is back ordered and will take 4 months. I requested to cancel my order and now they say there is a cancellation fee. Shocking that I was provided with incorrect information - how can a product be in stock and ready to be shipped when I order, and then it becomes back ordered due to supply chain issues. It is like being held hostage by the store when you are on a budget and can't afford the cancellation fee. I hope there is a consumer forum or court that protects the rights of consumers from such vendors.

Extremely disappointment with our brand new bed frame because of the loud metallic squeaking sounds it makes every time I sit on the bed, move even an inch on it, and get up from it. Basically the bed cannot be used without terrible metallic squeaking sounds from it. This is clearly a design flaw as the bed does not have wooden slats and instead just has 3 very thin metallic slats. I had also bought a matching dresser with the bed and now I am stuck with both. Equally disappointed in the customer service as they simply said "noise is not covered under warranty". I paid for the brand quality, I trusted in the Ashley brand name and I have totally been let down. And the brand doesn't even want to take any action on such a big design flaw.

They are lying about the availability. When I purchased the furniture (Dining table/Mattresses/Sofa) in their South center store by 10/27, they told me the items are in stock and set up the delivery by 11/22. They e-mailed me on 11/15 and told me one of the items is not available and reset the whole delivery to 12/30. What a joke and scam of this company! I Will not recommend and never buy from this company again!!!

Bedroom set unboxed unwrapped in truck. Damaged. Also driver refuse to unload undamaged items. Says he doesn't get paid if any item is return (after 3 months). Ashley store says they have a no refund policy. Pay for in advance. BEWARE.

In May 2021 we ordered furniture from Ashley Furniture in San Antonio Texas. We were told that the furniture would be delayed until July so now it is Nov and still no furniture and to make matters worse their representatives lie about status updates, delivery dates, etc. Every 3 weeks I call their customer service for delivery status and every time since July I get a different story. A story just to get me off the phone. Last evening 11/10/2021 I spoke with Jason in customer service who told us that the furniture would be delivered on Nov 23rd only to be told today when my husband went by the store and was told by the mgr that Jason entered notes stating "customer wanted to change the dates."

First, let me say that I am in WI and the store is in FL. Here in WI the staff has been 5 star but in FL I cannot express my disappointment. In fact, the entire experience has been a complete nightmare. The salesperson I was assigned had horrible broken English so we couldn't understand her. Switched to using text/email and she types just like she talks = very broken sentences that don't make sense. I picked out all the furniture for a new build online so all they had to do was place the order. I have now waited 7 days to get someone to call me for my credit card.

This was my first and last time to purchase anything from them. 20 days of delays, 3 times delivery schedule change, they only give 48 hours after the date of purchase to cancel your order plus 25% of purchase price is gone. After all these troubles, they show up, the footboard for my bed is missing and the driver doesn't assemble the handles for the storages, leaving them in the package hiding in the storage. I kept calling, got hung up 2 times, they won't let to reach out to their managers for your issue. Eventually, it was scheduled to bring the footboard, then they automatically without confirmation from you changes the delivery date. Discrepancy of information. I have recorded all of my calls and did screenshot my chat with them and I will try to get this viral so it doesn't happened to anyone else. I hope you read this and hope it'd change your mind to purchase from them.

Be very very careful with Ashley Furniture. They are very nice, when trying to sell you items, but not responsive after the sell. We had to return their item due to missing part, and unfortunately even after being on the phone for two hours, no one answered. More importantly, we figured out that the item are cheaper in their website than what they presented in the store. I am totally unhappy and dissatisfied and will never go back.

Got a mattress came in. Allowed it time to fluff up from being vacuum sealed and in the box. Now it has a dip in the middle of the mattress and Ashley is refusing to replace it. I would not recommend anyone to do business with them.

HORRIBLE! Do not buy anything there. The furniture is complete junk. They delivered a sofa 2 months ago and I am still waiting for a repair person to fix the 5 problems with it. They refused to take it back. You will have to sue them to get your money back, Ashley owners are thieves!

In July we ordered a bedroom set that was to be delivered in November (back ordered due to Covid, etc). So we sold our old set to clear the room for the new set. They show up on November fifth with the furniture but it was missing a piece. We called the warehouse who said to send it back, they'd add the missing part and re-deliver it the following week. When we called to check on the delivery, it turns out THEY HAD SOLD OUR SET TO SOMEONE ELSE!! WHAT A BUNCH OF JERKS!! RUN AWAY FROM THIS STORE AS FAST AS YOU CAN!!

PLEASE READ BEFORE YOU PURCHASE AT ASHLEY*** I have never written a review, whether it was a great experience or poor one, but I had to express how awful and stressful this experience was to save any future customer the dismay that is involved when purchasing from Ashley Homestore. I bought $9,000 worth of furniture including a mattress, couch, ottoman, kitchen table with chairs & bench, dresser, and bed frame back in August 2021. My apartment wasn't going to be available until October, but it was recommended by the salesman to order ASAP as the furniture could sell out beforehand and if I had a place to store it, that would be best. I decided to store it in my boyfriend's parents' garage in the meantime.

On Sept. 11 My wife and I bought a Split King Luxe Breeze Mattress with the Ergo Extend Smart Bases with Sleep Tracking for 13,831.66 from Ashley Furniture in Jackson TN. From Tempur-Pedic you get White glove home delivery. On our invoice it said we would get just that. Plus Ashley charged us 99.99 for delivery. When it was delivery the guys had no Idea how to set it up. After two weeks talking to Jackson store manager they sent two more guy to our house to bring 1 of 3 parts that was missing but still had no Idea how to setup the bed. I spent hours on the phone with customer service with no luck getting anything done. I was told to call Tempur-Pedic for help setting it up myself. I ask for a refund. Was told they did not give refunds. I now waiting on Tempur-Pedic to send someone. Great Bed and Mattress but do not buy from Ashley.

I bought an Ashley office chair from an independent furniture store about five years ago. The tilt/swivel mechanism failed. I initiated an online chat with Ashley. The chat person (yes, a real person) directed me to Ashley's Consumer Affairs department. I called them and spoke to Maria. She asked for the chair's model and serial number. From that she knew that the chair was sold to me 5 years, 3 months ago. The warranty on the tilt/swivel mechanism was only 5 years.

We purchased a TV stand, dining room table and sectional. The dining room came missing pieces and the delivery men left it unassembled, the couch recliner electrical does not work, and the TV stand is dented and scratched. Called customer care and the lady was rude, unhelpful and wanted to charge us to get it fixed. Asked for the manager and he was even worse. He actually hung up on us. Nothing has been resolved. I will never shop there again.

Do not shop here. Do not believe Any promotions they supposedly tell you they have. It's all scams and misleading so you go to the store/online and waste your time. They have the worst customer service. And this website is the worst. They committed infringement of customers' rights. Never shop here.

We purchased a Serta Hybrid Artic from the Lakeland, FL store. We paid $3499 for this mattress thinking we bought the top of the line. They make you buy an outrageously priced mattress cover ($250) and their bunky board or box spring, to ensure you get and keep the warranty and 90 days sleep guarantee. We’ve had it now for 4 weeks and this mattress is a NIGHTMARE. It hurts our shoulders, our hips and our backs. It hurts my back so badly that I can barely walk at times. I’ve been to the doctors twice, I’ve missed work, we cannot sleep and Ashley Furniture has been terrible. Like so many others, you call customer service and they tell you to call the store. You call the store and they tell you to call customer service. One person tells you there is no exchanges or guarantee, the next person tells you that you have to keep the mattress 31 days. I can’t keep sleeping on this mattress.

Moved to Fredericksburg Virginia 2 years ago. Furnished apartment with all new Ashley Furniture. Have been buying Ashley Furniture for over 30 years. Never had a problem with furniture before but I got a Power Reclining Sofa and after a few months it started sagging and then a few months ago a nut broke off. I have Customer Service at least 6 times. All they did was give me a phone # to a repair business that never returns calls. After being a loyal customer for over 30 years I will never purchase anything from Ashley Furniture again and will tell all my friends my horrible experience with Ashley Furniture.

Negative 100 on customer service from Anderson, SC store all the way to Corporate and Customer Care. Purchased bedroom suite Jan 2021. Received partial delivery 8/12/21. We finally cancelled the order and purchased from Havertys of Greenville, SC in October 2021. Long story short, I'm stuck with paying for a $1000 mattress that is still rolled up in its bubble wrap. Never used because we didn't receive the whole bed to put it on and $600 delivery fee. They will pick up what was delivered all except the mattress. Said they have a 0 return policy on mattresses regardless of use.

Stay away from the Ashley Home Store located at 5026 Frankford Avenue in Lubbock TX. I will keep it short and simple. Ordered and started paying for furniture over 12 months ago. Took over 6 months to get the furniture delivered and that was a partial order. Furniture was damaged upon delivery. Front door damaged beyond repair and needs replaced due to delivery. Still have furniture to be repaired. Have sat home on numerous occasions missing work and they were a no call/no show for delivery/repairs. They have lost orders and damage claims. They accept no responsibility for their actions. I was told Chad Spencer is the owner of by the corporate offices of Ashley. I have left two voicemails for Chad and he has not returned my calls.

I understand that we are living in an era of shortage. There's a supply chain shortage on everything, but communicating delays can go a long way in making a customer feel as though you care. Ordered a bedroom set coffee table and 2 end tables in July and it's now November. Not one time has Ashley's reached out to let me know the delivery dates have changed. Communication goes a long way. I sure wish they would have acted like this in July. I would have passed on this purchase.

I made the woeful mistake of purchasing a table and chair set and a sofa from Ashley Furniture. Never again. First, the quality of the product received was beyond inexcusable for how expensive it was. Not only is the furniture made out of cheap materials from China but you have to put it together yourself. This would be fine if not for the terrible experience that followed.

After only 3 months, the cushions in our recliner and sofa began to break down and one of the power controllers began making a grinding noise. After multiple attempts to replace, exchange, or refund, I am met with a still unresolved issue. Not only are the Ashley Furniture products of poor quality but the customer service is horrible. You get caught in a vicious cycle that continues to go around and around with no one willing to take responsibility or assist.

WORST CUSTOMER SERVICE EVER! When I was looking for a couch I ignored the complaints about Ashley because the prices were so cheap. Trust me on this, if I could go back I would spend the extra money on a QUALITY couch from a company that actually cares. Here is only part of my story...

I bought several furniture pieces. My couch was bought in 2011 (10 years old). The couch just started flaking the entire shell of the couch (imitation leather). It wasn't from wear as I have another love seat which is just fine. Called Ashley so they sent a tech out just to say "no coverage". Even with a blatant manufacturer issue such as the couch they won't cover it. Last time I buy anything from this company. On a scale from 1 to 10 I give Ashley a -1!

Ashley Furniture in Madison Heights, Michigan. They delivered my new king size mattress without bringing box springs. Their store manager is making me wait 10 days to receive my box springs. Terrible. Very poor customer service. They should have expedited my box springs instead of causing a 10 day wait.

I purchased a dining table from Ashley Furniture about 3 months ago. It was missing the knobs on the drawers under the tabletop. I was told they were back ordered and would be delivered in about 10 days. I have made repeated attempts to contact the company by phone and in person. I was told to by the store manager to contact the corporate office and was caller #47 in line. I asked the store manager to call them and she refused. I also asked for knobs from a floor model and was told that was not allowed. If you're looking for customer service, Ashley Furniture is not the place!

I bought Living Room furniture 4 months back and promised to get delivery by Sept. It's October. Visited store to check status and told it will be delivered by Oct end. It's last day of Oct and now they are saying it will be delivered in Nov. These people are just mocking us, with new dates every time you check status. Why they are charging upfront if they are not delivering it for next couple of months.

We are extremely dissatisfied with our overall experience purchasing furniture at Ashley Furniture. I own and operate a psychology practice in York, PA. We ordered a suite of office furniture, making selections in the local Ashley Furniture store on Arsenal Rd. in York. We were told the furniture would arrive within 6 weeks of the date of purchase. We placed the order on 8/11/2021 and it never arrived.

Think twice about purchasing furniture online from Ashley Furniture. We are missing assembly parts. Ten (10) days shipping. Totally unacceptable and evinces a complete disregard for the post-purchase customer. If a defective product is furnished to a customer proper course of conduct would be to ensure that the customer who can’t enjoy their purchase yet is furnished with missing parts immediately. Not in 10 days. Disgraceful.

Ashley Homestore sent me a link to a sale on in stock items that are ready to ship. It turns out that the loveseat I bought is not in stock and will take 6 months and they did but state it will be delayed until after I committed to the order. I understand supply chain issues but I do not appreciate being lied to.

My experience with Ashley once I left the store has been nothing short of a nightmare. I wish I could go back in time and chose a different store to buy from. We financed 8k worth of furniture from Ashley. We had a sectional, chair, coffee table, end table along with a dinning room table, chairs & bench. We were told the sofa console and dining room chairs wouldn't get here until mid November. Okay no big deal for us. Wasn't too big of a deal when the available pieces took longer than we we're told. The problem started when the other furniture was delivered. 

I wish you can give a negative ten. I would give my left arm to return my furniture and go elsewhere. I do intend to go on every social media site and post my experience!!! The worst customer service there is. Don't waste money. If anything goes wrong they will avoid you at any cost!!! Sofa is only two weeks old and we can not use it!!!

Keep in mind Insurance has been purchased for everything for our just over 12,000 purchase... Nothing we received was how it was in the store. My wife and I purchased a sofa for the living room and the cushions went flat within a year. We had a technician come out after a month of calling to have them send out new rock hard cushions. And now these are going flat after 2 months. Our living room table - the hardware on the two bottom doors literally fell apart one day when I pulled them open. ( They sent a tech out and he sent us new hardware for only 1 door. I replaced it and it still won't close right. Now they don't want to honor a replacement for either purchase...)

Salesman set delivery dates then kept pushing them back. When asked for refund he has been difficult and noncooperative. My next step is to go to managers, but from online reviews I’ve read that won’t be helpful. Worst buying experience I’ve ever had. I won’t buy again at Ashley Homestore.

I purchased a leather couch sectional, 2 end tables & a T.V. Console. Every single item had damage. Upon delivery the metal locking mechanisms were bent On the end seat of the sofa. The technicians stretched out the leather on the footrest trying to secure the chair to another. Ashley’s promised to repair it. They have sent me ripped leather & the wrong parts on numerous occasions. I have asked for supervisors with no response & I have rearranged my schedule 6 times to be home for delivery or repair service only to be to told that the last technician stated the footrest was of “Showroom” condition & they were closing my case!

Hands down this is the worst furniture store ever....Where is Levitz (the best furniture company I ever shopped with)? Ashley Furniture is all about making money not about satisfaction of customers. They will tell you what you want to hear and show you what you want. However they don't have it in stock...something they neglect to tell you until you have paid them. I ordered a bed back in the beginning of September and after payment I was told they don't have all the pieces in stock and it will delay my delivery. Seriously...What the hell type of rubbish is that?

This was our first visit to Ashley (Henderson, NV) and we were in the middle of purchasing more than $2,500 worth of furniture with a salesman and the manager comes by and threatens to throw us out of the store (in the middle of the sale) because we weren't wearing a face diaper. Very poor form, to say the least, and left a very bitter taste of our first experience. We'll be shopping other furniture stores in the future.

A plastic part for the recliner broke and the service companies they directed me to either didn't service my area or only handled products still on warranty. The chair is only two years old and they can't help me to repair it. Product support is really bad. There's no one to really help in this area, you may get a good price on the furniture but good luck when it breaks.

Horrible process, they keep moving the delivery date back. It's been 2 months & I still haven't received my order, Horrible service & their customer service sucks. If you need furniture quickly do not order from Ashley Furniture.

We bought a sofa and chair that was going to be delivered. Cost of delivery was going to be 129.99. Had paperwork showing this cost. Got the delivery paperwork and delivery fee was 449.99. 320.00 higher than quoted. Had to cancel the order. Was told because the fee change would not be charged any cancellation fee. Hope this is the case. Took two day and a lot of time to deal with. Watch your bills.

My order was placed April 28 and now Oct 14 they told me that by Nov 30 they will know when they can deliver. More than 7 months waiting and they already charged me because they delivered the nightstand only, every time we call they ask you to talk to multiple reps because they have other departments. Is a nightmare.

First and last purchase made at Ashley HomeStore. Quality is lowest in the industry. They sub contract out delivery and customer gets stuck in a disorganization cycle as the go between. Multiple delivery issues. Sales people say delivery is separate. You get a “guest services” number to call that takes many calls, days and hours before you can speak to a correct person. Once you accept furniture you are stuck with it. It's a scam contract as delivery people and store contradict and customer is put in uncomfortable positions. Shipping charges are HIGH and they do not use boxes. So much damaged furniture as it is cheap to begin with. I'm very disappointed and haven’t been this unhappy with a purchase in a long time. Save yourself the hassle and shop ANYWHERE else!!! So much stress & effort. Horrible company.

I have been a customer for over 20 years because I love the product and never had issues. But this time around the customer service team have had bad service. It all started at point of sale on 9/5/21 at the Melbourne store in Florida. The sales rep Sarah ** stated my table would be delivered by 9/27/21. I was happy because it was a week after my move. I called CS to confirm delivery. I was told it was on back order until 10/8/21. I called on 10/6 to confirm I was told by 10/18.

Had a defective chest of drawers delivered on Friday, I immediately went to the store to let them know the drawers are defective and don't open. The service rep in the store just gave me a 1-800 # and told me they don't handle returns. Called the 1-800 # and it was closed, called the next morning (Saturday) and they gave me to go online and chat with a live agent, tried to do that and had to submit information and message sent was 'please wait for 48 hrs.' That didn't seem right to me so I called back and they said they can book someone to come in but I had to wait a week and the only option was they have to inspect it, try to repair and only then would they replace it.

Awful customer service, we bought coffee table online and it was defective. We tried to return it but that customer support was not helpful at all..Wish I could give 0 star to them for quality and customer service. I SHALL NEVER RECOMMEND ASHLEY FURNITURES.

We ordered a dresser on August 28, had it delivered Sep 10. When we opened the box it looked like It had been dropped from a 2 story building. We contacted Ashely online and they said, "Take pics and we will send someone out to confirm." That took another week for someone to come tell me what I already knew. We are now 1 month in on Sep 28 when we receive an email telling us, "We will be exchanging your dresser on Jan 2, 2022." We understand they are back ordered so that’s not an issue. Our issue is the broken dresser (which is not our fault) will not be picked up until the other one arrives on Jan 2, 2022. So for FOUR months that dresser (which is still here) has to sit in my house and take up room because they can’t pick it up! The dresser they broke.

Never expected this from Ashley. I have visited Ashley HomeStore at 7212 Edinger Ave, Huntington Beach, CA 92647 and ordered one King size bed frame and mattress set with adjustable Base and also kids bed frame. The order was delivered first with King size bed frame without slats (missing), there is no Slats came with the bed frame. I asked them why it's not been sent and they say that I have ordered Adjustable Bed base so they did not send. But I have ordered the completed bed frame set which comes with slats. Also the Adjustable base was shown us different one with massager in the store and they shipped a different one with our massager feature, pictures are attached. For this I have raised a complaint and also went to the store and asked for support but no one is responding in the store and they made me to wait for 2 hours just to reply me on the issue.

Shopping at this store (7001 Fayetteville Rd Suite 120, Durham, NC 27713 ), delivery and the customer experience were the absolute worst. We liked the sofa and loveseat set color in the store and ordered and we got a different color than what we saw in the store. We refused the delivery and went to the store. The store manager was not at all polite. He insisted that there is a 10% stocking fee if we cancel the order. The color of the item is different than what we see in the store. They disagree that the color is different. We ordered a matching chair for the dining table only to find that the sales consultant put a different item in the order when we received it. The sales consultant has no clue of what he was selling. He never went through the key terms and conditions.

Firstly, They have the best customer service when you are looking around for something. They will be with you at all times in the store and tell you all the prices and specifications and recommendations. Once you fall into their trap then your life turn to hell from there. I got yelled by the manager for asking my stuff to be delivered and hung up on me. She called back and said (she was stressed out because of the pandemic). Anyways I got the shipment and it was a wrong color. Turned out I had to wait all over again. They made me buy warranty on all the items I got and promised it will be taken care of it with anything wrong with it. Now it's been about 8 months and the whole couch is falling apart because it is made with cheap fabric.

All consumers BEWARE shopping at Ashley Home Stores. You will be Frustrated/disappointed/annoyed and the experience will leave you questioning yourself asking why didn’t I just go someplace else to buy my furniture? On 8/29/21 purchased a bedroom set from Ashley’s home furniture store. The saleswoman recommended doorstep delivery. I was not even aware that this was an option. I received the 3 items on 10/1/21, in boxes in my Garage. The delivery drivers was in such a rush to drop off and leave.

I have ordered a bedroom set from Goedeker's whose supplier is Ashley Furniture. When I got the set the dresser was damaged. I had it returned and a second dresser was delivered. It also was damaged. This damage was not caused by the delivery process, it was a manufacturing issue. The first dresser had a huge smudge mark in the finish across the top of it. The second dresser had the finish flaking off of it. It has taken me 4 months to get to this point. I am now waiting on Goedeker's to get the 2nd dresser picked up and was told it would be 6 months before a new dresser will be delivered. My advice would be not to order anything from Ashley Furniture as it is poorly made and takes several months to receive the item.

The Ashley Store staff were very kind and the store was clean. Unfortunately we purchased the Eltmann 4-Piece Sectional with Cuddler with 0% financing for 12 months. We are in month 10 and the fabric is already pilling. In addition the cushions do not stay in place and the support is nearly non-existent. Every time someone gets up from the couch the cushion slides out. I regret the decision to purchase this couch. Knowing what I know now, I would have spent a couple thousand more on a quality piece of furniture. Can't wait to get rid of it!

Steve ** was our salesperson. He gave us a tour of things we were interested in. We were only looking at ideas but because of steve he helped in every way possible, not pushing a sale as most salesmen do. He was giving us answers as lf we were prince Diana and Charles. L was so enthused with him l want the whole world to know just how lucky we were to have gotten him as our salesmen. When lt was time to pay l totally forgot about the price limit on my card and the sweetest lady just all smiles had to fix the issue. Her name was Dawn. L am a salesperson as well and l learned a lot from him that night!!! I believe both of them enjoy their jobs. Lt takes a lot to continue when the day ls wrapping up but you would never know the store was closing with their personalities. Lt was like they were beginning their day not closing!! I must say this was a great experience and l will be back to see them in my near future

Normally I used to buy from Ashley Furniture because of the credit they provide. I am not sure if they show some product (dining table, chairs) in the shop and they send something else. It's happened at least 3 or 4 times. The issue with dining table is that all screws are coming on weekly or monthly basis and am sure one day table and chair will break. Again I just go to them because of the credit they provide which I need to stop. Regards.

Customer service lied to us about the the delivery time. He told me that it will be take 8 days instead of 8 weeks. After 10 weeks waiting the delivery services was horrible and the furniture don’t fit in my house. Also I purchase a bedrooms set with the dresser was scratch and missing chunk of wood. Now I gotta wait another 8 weeks. Overall experience sucks.

We ordered an entertainment center in June, which was delivered June 24th. The unit was put together incorrectly, so we had the technician correct this. One shelving unit has pieces missing and the tech told us Ashley's would deliver this separately. This never arrived and we Spoke to Ashley's on 13-Jul-21 who told us Delivery guys did not create a case for the missing pieces and it will take 7-10 business days for the glass shelve holder to arrive.

Very, very disappointed. Do not buy from Ashley Furniture. I totally understand Covid and how it delayed everything. But the way Ashley’s handled it was a disgrace. We bought a frame and headboard in September 2020, and paid a good price for it. We did not receive it until January 2021. Just 4 months later the whole frame cracked in half and injured my leg pretty bad. Ashley’s then said they can only replace the frame. I explained we did not want the frame replaced because it is so baldly constructed that the same thing was just going to happen again. Well as per their policy, it would have had to have collapsed within 48 hours after receiving the item for anything else to be done. So being out of luck and no other choice, in May they told us it would be in within 3 weeks.

I went to Ashley's looking for couches and beds. My husband asked if they had a restroom and the guy was rude and didn't even ask and said for customers only. Well after that he wanted to follow me around and try to pressure me into something I didn't want and I ended up walking out very disappointed with customer service and I will never shop at this place again and glad I didn't waste my money. Terrible. Zero stars.

Hey Ashley! I appreciate you re-delivering my furniture after someone else claimed my initial delivery. This world is not what it use to be. Here are some Words of advice: Continue shipping with UPS however, FedEx needs to step up their game. They re-delivered again without a signature nor confirmation it was being delivered to the correct address or individual. Thanks Again.

Ashley Furniture what a sham, The online store has nothing to do with the city store Ashley Furniture and matter of fact this is a franchise with zero accountability.... This company does not stand behind any mistakes they make nor any of their merchandise. The customer service department horrendous, totally incompetent and changed my credit card after cancelling the product twice, they had someone call me to offer 10% off to keep the order I declined, they went ahead and changed my card and are shipping the item anyway, I am more than angry with this furniture store. I will never shop this store again!!!

Trying to return a chair that was defected. They want pictures before they will accept my return. Terrible customer service. They were put off because they had to deal with my issue. Never again. It will take 24 hours before they will call me back before doing anything about my problem. And business wonder why we buy from Amazon. I'll go back before I ever use Ashley again!!

Ashley Furniture has the worst customer service I have ever experienced. I ordered $1994.94 worth of furniture in March 2021. The Sales Rep pitched this wonderful "Protection Plan" that would cover any damage to the furniture or cleanings needed with no deductible. My furniture was delivered May 8, 2021. On May 16, 2021 I emailed customer service because there was already a large rip in the cushion of the sofa and the mechanism under one of the recliners was broken asking how to file a claim under the wonderful Protection Plan. I was advised not to file it under the protection plan and they would send me new casings and then a tech would come install them. The casings arrived and I was told to expect a call from their 3rd Party technician to schedule the work.

PLEASE READ TO AVOID A HEADACHE WITH ASHLEY FURNITURE!!! If I could give zero stars, I would. I regret ever wasting my time with Ashley Furniture. I had ordered a sleeper sofa early June of 2021. Due to Covid we were advised that the delivery could take up to twelve weeks because of the impact of the pandemic on the manufacturer. We took the chance and waited twelve weeks for our couch to be delivered thinking that it would all be worth it in the end. I received a call for my delivery date scheduled for September 3rd 2021. The delivery team came to drop off my sofa, when we discovered that it had manufacturer defects.

We have been a long time customer of Ashley Furniture products for 17 years, from couches, dining sets, living room and bedroom furniture. The style, durability and reasonable costs have kept us coming back again and again. Well this has officially come to an end. We have recently moved and purchased $12,000 worth of furniture to fill our new home. We paid cash and were assured our products would be available 4-6 weeks for delivery. We have been patient waiting the full 6 weeks before checking status.

I had $7,000.00 line credit to use at Ashley Furniture store with. It was financed from Sync Bank..After spending the $7k & received my furnitures..Then 3 month later I get a call from store manager that they made a mistake with my account & he told me that I owe them extra $2000.00 .. I told them, "We already went through this in detail & I'm not going to pay that extra $2k"..Also I told them you can come to my house & pickup your furnitures...So a month later after receiving my bill from sync bank,, I found out that they increased my limit to $9k & added the $2k to my bill ..Without my knowledge...This is absolutely a fraud.

A sectional I purchased one of the recline sides would not close without getting up and pushing it closed. I sent a picture and a video showing it to them. It took 8 weeks the first time they delivered it. 5 weeks later the replacement they brought the wrong side. Now I’m told I would not receive another replacement until December which will be four more months. It would have taken me almost 8 months to get things settled about my sectional and then I’m told when they receive it back it has to be like new. Not even a dog hair on it. The customer service quoted that to me!

We went to the Springfield, MO store in early August and purchased a bedroom set and an occasional chair. We were told our delivery date would be 9/28. We found out later that we would not be home on that date so I called to see about changing it. The automated delivery message said my order could not be scheduled for delivery because it would not be ready for 16 weeks! So I called the store and asked for the salesman. Since he was not there I spoke to a woman who said that delivery dates are never set until 15 days before they have your order, a pretty important detail our salesman left out. I was told that our bed and the chair were available but not the dresser and nightstands.

This is the worst store I have been to. Awful customer service. Sales representatives are not professional. Store does not even hold their items in stock. We have had to spend days going back and forth only to find out that the products that we want to purchase is never in stock. I do not recommend this store to anyone.

Just moved into a new house and needed a sofa table and fell in love with one offered by Ashley online and what a nightmare. It was delivered without legs. So I ordered them through customer service, all six of them, and ten days later I received... one leg. So I ordered the remaining five which I just received and they sent the wrong size screws. NEVER AGAIN will I order from Ashley. BUYER BEWARE.

I purchased a bedroom furniture set on July 1, 2021. I was told when I purchased this furniture that it will be in the warehouse by August 1st. I said "perfect" I'm moving into my condo by September 2nd. As of this date (Sept. 24th) my bedroom furniture is not in the warehouse and was told it is not expected to be in until the middle of October beginning of November. They did delivered my night tables on September 10th BUT on one of the tables legs were missing. I was told they will be delivered by Fed Express in one to two weeks. As of today (September 24) I have not received the table legs. I am very upset with their lack of service and communication. I will never purchase anything from Ashley Furniture again.

I was charged the entire amount and told delivery would take 6-8 weeks. At the 9 week mark I had not been contacted after I had spent $4K. I had to contact them only to be told that my scheduled delivery was now set for an additional 12 weeks. And The rep I spoke to could not provide any more details or location of the order. I was offered an in store discount of 20% upon purchase, the same offer that is mailed to everyone, nothing special about that. How about an additional 20% for every month it's late! Invest in your own delivery service/inventory and track it. If it's not available you don't get the sale. This way your org feels the same way as the customer....Better yet take payment upon delivery. The customer is first, not the company

I have ordered a bed frame which came with a manufacturing defect and missing parts. I called them for replacement and had to argue a lot to prove that it's a manufacturing defect. Every time when I speak with a customer service rep they give me different information. They say they scheduled for delivery but they didn't. Even when they delivered they only did one replacement part after more than a month. I had to wait another 15 days for another missing part. I had to deal with many customer reps and pretty much with almost all I had bad experience. I NEVER RECOMMEND ASHLEY FURNITURES.

I ordered a Beachcroft sofa online and the item showed as in stock. I later got an email that a sofa of a different color would be available on 10/23/21. I followed up with customer care and was told 11/28/21. I cancelled the purchase online. However, it is still not showing up in my account as a cancelled transaction. I will never use Ashley Furniture again.

I went to Ashley's store in Virginia Beach, VA and I paid ~$6000 CASH!!! for few items... God knows that I'm regretting it every single day. I made my major purchase from Havertys which was the nest door of this store and what a great decision I made! I'm getting the best customer service and delivery while Ashley is doing terrible job talking to me on the phone and giving statuses. The delivery guy came to my house (super rude and I think he was high on drug that he barely spoke to me) for three times for just a small fire place that goes inside the tv stand and each time they left with something having issue.. I'm so sick and tired and I so wished there was a manager or someone who at least feel a little responsibility to feel my pain and have sympathy..! First and last experience with Ashley and I make sure everyone who I know won't be making a mistake of going to them no matter how much the price is low!

Back in November 2016 me and my wife went to Ashley Furniture for the entire home setup as we just purchased a home back in 2016. Needless to say we bought a kitchen table, couch / with love seat, recliner, and entire bed setup. The couches after 2 years of owning them without any pets in our home and taking good care of everything we own. The couches began peeling and ripping, the table peeling, the bed no longer adjusts back to shape, because we bought a memory type mattress with a adjustable bases. I notified Ashley furniture about all the issues and found out the material used for my couches were no longer being made due to it being fake leather, the sales rep wow told me this was real leather as we paid not hundreds of dollars for everything, but around 10k.

HORRIBLE. WORST CUSTOMER CARE. WORST SHIPPING SERVICE. We moved to new house and ordered furniture from Ashley Greenwood Indiana store. We have to beg them to schedule our delivery date. I am glad this ** happen before because I was going back to buy10K worth more furniture. STUPID CUSTOMER SERVICE. PLEASE DO NOT WASTE YOUR MONEY ON THIS STORE. They don't have their own delivery companies. Some other company deliver that. They do not have manager. NO SUPERVISOR. RATHER GO TO A DIFFERENT STORE AND BUY STUFF. HORRRIIIIBLEEE SHIPPING AND CUSTOMER SERVICE. VERY DISAPPOINTED.

Chair was damaged when delivered. The tech that was here to put the table and chairs noticed the damage. Called Ashley for instructions. Spoke to Jasmine ** and on speaker phone she instructed Harry from Handy (Ashley’s sub contractor). To package up the damaged chair and assigned it to be picked up by UPS. AFTER HE WAS LONG GONE she called back and said chairs are a 2 pack so both chairs need to be returned. I’m not the one with tools or skills to do this. So now I have a dining room table with only 3 chairs. The set is useless without a 4th chair. Tried to speak to a supervisor but just got put on hold to eventually they disconnected me. Do not buy anything from this terrible scam business.

Cheap and broken wood they have used. Never purchase anything from Ashley. Very bad customer service and low guilty staff... Do not buy anything from them. They don't want to help you out in any way.

I have been an Ashley Furniture customer for many years until today. I purchased a sofa sectional earlier this year. First of all I had issues with delivery issues. Not everything was going to be delivered on the same day. Mind you I needed everything in one trip, obviously they don't think some people work, well I do. After the 1st delivered sofa piece the second piece of sofa arrived within the week and Then it was the wrong side of the sofa. I had 2 right arm rest sides. WTH is wrong with this picture?

I purchased a sectional sofa from Ashley Furniture Homestore on May 29th through their online store. They already charged us and yet I cannot get a straight answer from anyone as to when I may receive the sofa. Every time I call they keep pushing back the date and will not confirm as to when I may receive this item. All they do is apologize. This has to be the worst company to do business with. Please read their reviews before you purchase anything from them! I also gave them an opportunity to respond to me by writing to their corporate offices and I never got a response. Buyer beware when doing business with them!

Buyer Beware... Do not buy from these crooks that dont back up their products. Better to go to a reputable company like Wayfair who appreciates the customer. I picked up a desk from these crooks brought it home to assemble and the top was cracked and they wouldn't honor or fix it. It was in a box when the warehouse people loaded it in our SUV. Thy refused to do anything and therefore sent a claim to the Better Business Bureau. These people suck and would give them a zero star if it was an option.

I’ve been waiting for my furniture for 6 months. After 6 months they canceled my delivery dates 2 times and I still haven’t heard from anyone and when I try to ask for help I get nothing back. I’m sick and tired! I will never buy from here again.

Purchased a Sealy king mattress set. Salesman “upgraded” us to a dual control base since the basic base was out of stock. He guaranteed one side could be adjusted and would not affect the comfort of the other side. This is not the case. I contracted Sealy, the mattress company, and have a letter stating this is not ideal use of their mattress. I either need to operate the dual controls in tandem or purchase two twin mattresses. I feel this is bait and switch on Ashley’s part. They need to either educated their salespeople properly or use the integrity they advertise having. Do customers realize they have a no return policy? They will point it out you AFTER you have problems. Avoid this store at all costs!

PLEASE DO NOT PURCHASE ANYTHING WITH ASHLEY FURNITURE. 0 stars was not an option, so I clicked 1 star. Ashley Furniture has nice furniture. I ordered furniture with them, and it took 3 months to get my furniture. They kept changing my delivery date. It wasn't until I called and had to raise hell that all of a sudden they had a date. The delivery guys threw the couch on the ground, drag it in my gate and carried up my stairs. My mom noticed it was damaged. I thought it was the way the velvet was. I called them immediately. I kept getting hung up on by a representative. I had to send photos to the representative's email. The next day I didn't hear back from anyone and I called back to get the same thing happened all over again, multiple hang ups.

Please be aware that Ashley Furniture Store customer service is the worst. I have been waiting for my sofa for 7 weeks. The day of delivery I received a call that my furniture has been damage. I called customer service but no luck. They hang up on me 5 times. Please choose another company as you will be disappointed.

Our home is furnished almost completely with Ashley HomeStore furniture purchased in 2002, 2009, and 2020. Customer service has noticeably declined over the years. What was the best service in 2002 was not a good experience in 2020. Most recently, we inquired as to recommendations for damage repairs. Three months later, no reply. If you want customer service, or even a reply, do not use Ashley.

I bought a dining table set and the table is very weak. They didn’t even have the extension part of the table. Their quality is not good at all and very expensive. I call and they won’t even answer their phone. I give them a zero. Never again will I buy from Ashley Furniture.

RE: Ongoing delay - misinformation (see also: 23 Weeks and Counting...) Like many of the posts in this thread, mine is a word of caution regarding the delays Ashley HomeStore is currently facing with their manufacturing, warehouse, and delivery. While it is understandable that some of the elements are out of their control, what has been most disappointing is the failure to communicate honestly and set realistic expectations. Our experience appears to be an example of malicious and dishonest customer service.

A delivery of a small loveseat was scheduled 3-6pm - they showed up after 9pm in a huge moving van - way too big for our mountainous roads or our driveway. Because of the size, they should have known they were way too big to safely get up our driveway, but they drove up, & in the process, tore down our phone line - leaving us without any phone service for 2 days until Verizon came up on an emergency basis. When I got service restored, I called "customer service" explained the problem & asked for a manager. They said he would call. I called later that day with same response.

It's too bad there is a no-star rating as this company really deserves it. Whatever you do stay away from this company. It's the worst! You'll get nothing but headaches here. They are absolutely terrible. If you are considering buying from them try this: try to call them. You will see how impossible it is to connect with them. They are awful to deal with & I don't know how they manage to stay in business. Save yourself a terrible experience and avoid this company!

I purchased a mattress and box spring and scheduled it for delivery on August 4. I was surprisingly ensured that there was no delay in delivery prior to making the purchase. After 4 times of rescheduling (every week like clockwork) it evident that Ashley Furniture was just telling us what we want to hear for the sale. I would not purchase from this company!

Ashley Furniture cannot meet even the lowest expectations for professionalism, timely delivery, customer service and honesty. DO NOT SHOP THERE, buy there or expect any of the The above basic customer service. My daughter moved to Nashville 6/21. We purchased furniture for her in May and we were told 4-6 weeks for delivery. We were promised delivery the week of June 26. It is now September 11th. Everything has been in the warehouse for 4 weeks except one piece but they refuse to deliver it "until every piece is in the warehouse". The individual at scheduling refused to give his name or transfer us to a manager. If we cancel at this point Ashley has in its contract a 10% penalty fee. We have made numerous calls and emails to the store, scheduling and the Corporation but no avail.

My wife and I purchased a $1,000 table from Ashley Furniture. Sometime in June one of the legs screw came loose. This caused the legs to completely come off. Well, this has been a complete nightmare since then. We first called customer service to advise what to do and they informed us to go into a local store to see if they have the part. Once we arrived, a young lady gave us an order number to put in for the part. They gave us a delivery date with a time. That day nothing came, we waited at home all day for nothing. No one from Ashley furniture never called us to tell us anything. At this point we called the corporate office and talked to someone from their escalation department who said since we have been dealing with this since June that they will just replace the table. Now we did not ask for this. All we wanted was the part replaced.

You can’t call the local store to get information. Everything goes through a call center in another country. Even if you go into the store to check on your order, no one can help you. My couch was in two days ago and I’m still waiting for them to allow me to pick it up.

Never purchase anything from Ashley HomeStore. We purchased couches just over a year ago that were QUITE expensive. We found tiny holes throughout the couch and put in a claim. The inspector came out and told me looks like bad material. "Great. Now we know." Never heard anything back from them for almost a month, so I called. They told me "Oh yeah, We denied your claim due to normal wear and tear." WHAT!!!! The inspector told me it was a manufacturing defect. The Non-English speaking woman told me that they made the decision and thank you for my time. NEVER BUY ANYTHING FROM THIS Ashley HomeStore. They do not stand by their product!!!

BEWARE. Do NOT do business with this company. Ordered furniture online that took 5 months to arrive and when it did arrive they only had half of my sectional and had no idea when the other half would come in and one of the dressers was broke. Customer service hung up on me 3 times and I was given the run around only for them to tell me it was non refundable. I am very UNHAPPY with this store. Customer service is no good and the furniture is cheap quality. Save yourself the headache and shop somewhere else

They never delivered my furniture when promised. After waiting 3 + months I canceled my order after they breached the contract with no delivery. They never return calls. You have to go in the store for them to tell you they can't give you your money back. When someone did call me they told me no way I can cancel my order. They bullied me and refused to give me my money back. Stay as far away as Trivett’s Furniture dba Ashley HomeStore.

So disappointed. Frankly angry. Purchased $2400 sectional /COULEE Model in Norwalk Ct. You need to know, you are buying from 2nd party ownership. Not that it matters. Corporate did not help me in any way.. They just back up their State to State 2nd party ownership. Made me feel like a fool not knowing this.. Couch failed from 1st day. Seems Ripped. Under chaise cushion, base collapsed. So exhausted of dealing w/ Connecticut ownership & local warehouse. I'm 3 months in w/ no repair. And very little follow up & simple confusion. If you choose to buy anything from them,,, Please purchase extended warranty. Don't waiver on the cost of the $$. You may need it. And please read it in full & ask as many questions you need to. I can't stress this enough. If you have any issues, for me at least, left so disappointed & and lost. Just don't buy from them.

I have purchased 2 chairs and both broke within the first year and yes I purchased the insurance. After 2 1/2 years I opted to pass on another poorly constructed chair and used my insurance credit to TRY to purchase accessories (lamps, throws and now an accent table) with no success. I have been to the local Ashley Home Store in Cumming, GA 6 times and they still can't figure out how to enter the correct address to direct ship my order. Do not waste your time nor money at Ashley Home Store.

Bought table. Waited for delivery never arrived, called many times, impossible to reach. Went back to store, received new delivery date. Table arrived already built. 1 month past table legs fall apart and chairs sink in middle. Call and call warranty department, repair arrives and orders parts. Parts arrive but repair people never show. Tired of calling them, a few month later table cracks in base while we are eating dinner. Next ordered closet shelves, delivery arrives with broken shelf. I call and email Ashley and am bounced back between manufacturer and Ashley and I never get parts and they are not willing to take back. Stay away from this company and City Furniture. Same company, just stay away.

Was told a specific delivery date for of the several pieces of furniture ordered and it still has not been delivered. Was told another delivery date for 2 other pieces of furniture and still no delivery. We have no furniture and no one will return our calls. We have been waiting over a month for our order and have nothing! We have been able to speak with a live person only 3 times out of all the many, many calls and was even told a supervisor would call us back, and return our call. We still have no call back from a supervisor. Even spoke with the sales person on the phone and nothing has happened. He got the sale and was done with us. Called too many times to count now and still nothing.

Hello. I placed an order for a mattress online because I thought it would be more convenient than driving to purchase it. Alas, my delivery date was scheduled for September 27! I placed the order on August 20. Now I contacted the number on the bottom of my email to instead pick it up from your distribution center. The number used was: (301) 242-5990. Their service was less than par, & the first service agent (after having called the first time), asked if I "really" wanted to be transferred in a condescending tone.

Bought Outdoor furniture and Dinning set along with protection plan. Received defective outdoor furniture. Ashley Furniture were not helpful even with a protection plan. Spent couple of weeks calling and sending emails with pictures to customer service and local store but with no outcome. Local store/sales folks were rude. It's been almost 2 months but still struggling to fix the furniture. Bad experience with Ashley Furniture.

We had purchased bedroom furniture from Ashley's in the past and were pleased with it. So when we were in search of new living room furniture we decided to look there first. This was the end of March 2021. We found a sectional and coffee table we liked. So we purchased it. Delivery was made within a week of purchase which was a great time frame. But from the moment the delivery guys showed up it was a disaster. First of all the delivery guys could not speak English. So I could not communicate with them.

If I could select a zero rating I would: Keep in mind they claim they have a lifetime warranty on their products. Nightmare started 05/21 and 4 months later my sofa is still broken. Purchase living room suite that had a sofa and loveseat with recliners on both, 05/21. Delivered on 05/28. Recliner broke while sitting on it on 6/18 on sofa - called and reported to Ashley Furniture same day, within a couple of days the other side broke on sofa while my husband was sitting in it, he had just got home from a back fusion (it could have damaged his back).

We bought furniture for our living room and a dinette set on July 14 and were told it would be 21 days (Aug. 4 would have been the delivery date) for it to come in. It's now September 3, and now we're told between September and December. We've been shopping for the 3 bedrooms, and I can assure you, we will NOT be shopping at Ashley's any longer!

My husband and l decided to remodel our furniture so we decided to go to Ashley Furniture. It was the worst decision we made, we spent over 8,000 dollars in our bed set with the mattress. The customer service was good while shopping however when we tried our new mattress, it was and still is terrible. Every night so tired from this mattress, we contact them after a week to let them know that we are not happy with the mattress and they stated that they were going to call us back but most likely they can't do anything, they were going to reach out to the district manager to see what they can do for us.

They lied, not trustworthy, overpriced furniture. Mae the manager doesn't care about the customers. She isn't pleasant. They take over four months to deliver your furniture and will not make it right with the customer. Very dissatisfied customer.

Never purchased from this company before, and I wish I never had. I just moved into my new home and was lacking some furniture. Looked everywhere and found some dining room sets that were suitable but Ashley had the best price for the same unit. I purchased the set at the beginning of August and I'm still waiting for it to arrive. Each time I call they seem to push the delivery date out by 2 weeks. I'm extremely frustrated of hearing "subject to change." If you have the option to go elsewhere I would recommend that you do.

I purchased what I thought was a high end couch and chair set from Ashley for over $4000.00. I was assured by the salesperson and a manager that it was real leather and not bonded or faux leather and the cushions were a high density cushion. Neither is true, At the time of purchase I also purchased the extended warranty on the items. Within the first six months the headrest on one of the couches seats started peeling. I complained enough about it that Ashley replaced the whole couch and was going to replace the chair also. But the chair was delayed, the one we had was not used at all.. Couch arrived and color was a perfect match so told them we would keep the chair. Now six months later a part of the Arm rest where the controls for the recline are is peeling.

I gave this store one star since I cannot give it zero stars. We have had literally the worst experience. The salesperson told us to purchase the warranty with our leather recliners/sofa, because it would cover "everything". We asked 3 times if it would cover the motor and he said yes 3 times. Well the warranty ($500 btw) only covers accidental damage. So when the stitching came out just before the one year mark, a manufacturer issue not user error, we contacted the warranty company. The warranty company took over a month to get back to us. Well at that point we contacted Ashley directly and they told us we were 4 days out of the one year manufacturer warranty period and even though we tried to report it before that, it didn't count and they would do nothing for me.

In a nutshell, we paid over $6000 for furniture for our new home. Someone, not us, added the GBS 5 year protection plan which was $849.99 x 2 because we had 2 transactions for a total of almost $1700. This plan is a deception because we have tried to cancel the plan. We are 73 years old, this plan is not valuable to us. You pay that up front and IF you don't use it in 5 years, they give you back the amount you paid in credit, but to get it, you have to purchase Ashley products. We both have health issues and we may not even be alive in 5 years!!! We have made countless calls to GBS, Ashley Corporate, the actual franchise store and we get nowhere. Everyone tells us something different. We are sick of this runaround. They have lost us as a customer and we will tell everyone about this poor service.

If the end product was as good as the salespeople and managers, we wouldn't have a problem. That said, of a complete bedroom set and dining room set, only the chairs and one nightstand arrived without damage or not working parts. Worse, the boxes arrived with OBVIOUS damage and the delivery drivers, 3rd party that they are, said that they HAD to leave them. In notifying Ashley about the damage I learned that they have no accountability and even less desire to make things right. The local store has no input. It is all handled by Corporate.

I would recommend that no one order from Ashley. I placed my order for a California king bed May 3. Here it is August 30 and I still haven’t heard anything. Every time I call I get told a lie that my order should be in soon. I order my daughter the same bed, the same day from Rooms to Go, and we received it two weeks later. If I could give them a -0 I would. I can’t order another bed because I already have my boxspring and mattress for a California king and I can’t find the bed that I want for nowhere else but sorry Ashley furniture store. Again DO NOT!!!! order from Ashley unless you have money to give away.

Bought bedroom furniture. After 2 visits to our home we still had no usable furniture. They were unable to provide hardware to assemble. And did not want to take furniture back without coming into our home for a 3rd time. I said no, they're not coming into our home a 3rd time with COVID and our elderly mom here so I guess we're out the furniture and the money.

This is about the service I received. I made an appointment for 3 PM. When I arrived they looked like a deer in the headlights when I mentioned I had an appointment. After 30 minutes, someone finally came and attempted to help. I was looking for a loveseat. I choose one and purchased it. I was told it would be delivered on 08/31/2021. On 08/27/2021 I received a call from the Ashley Furniture warehouse informing me that they were not going to deliver it until 09/03/2021. Since I was on my way home from work, I decided to stop by the store to find out what was going on. I spoke to the dark-haired woman at the counter. She was rude and pompous when she was telling me that her system stated Aug. 31 and that would be the day it would be delivered. I informed her I had just hung up with the warehouse and they changed the date. She was adamant and got snotty saying it would be the 31st.

Ashley does not meet expectations for professionalism, timely delivery, customer service and honesty. From a very frustrated customer, do not shop there, buy there or expect any of the following above. My family purchased two bedroom sets on May 14 and when we purchased our two bedroom sets, we were guaranteed that they will be delivered the week of June 26. As we were moving to a new house, THIS WAS IMPORTANT TO US. Upon arriving at this date, it took 5 phone calls to talk to someone. This is important as we were moving to a new house. The week of June 26, we were told that they would not be delivered and we would have to wait until Sept. 3. The parts of the order that did arrive, there was a dresser not assembled properly, still waiting for that to be fixed and a headboard for our youngest child is now backorders and won't be here until THANKSGIVING.

Ordered a sofa and loveseat from the local store mid March 2021. Estimated wait was 6 - 10 weeks. Ashley never calls or follows-up on call. Sales rep never called once to inform us when the furniture would be delivered. Have to go to store to talk to a person. Sofa arrived in June (12 weeks after order). Back sections don't align and still waiting to get someone out here to look at it. Loveseat was delivered early July but was damaged (hole in head rest fabric). Refused to accept it. Ashley told us we'd get a new replacement. 6 weeks later, they try to deliver the damaged loveseat (very poor repair work) and it had more damage to it. Still waiting as of 28 August to hear back from Ashley on when they will deliver a new loveseat.

BEWARE. They do not stand behind their product. I bought 2 ! of these sectionals. On one the corner of my couch kept sinking in. It was a VERY obvious difference to the rest of the seats. After several calls and a lot of runaround came and "fixed" it. It still sank in and I called, the Manager said they would do NOTHING. Debi **-Noblesville Indiana

Went to Ashley Furniture in Fredericksburg Central Park to purchase my king storage bed in February 2021. I was told it was going to take 2 weeks. It’s been 7 months and no bed at all. I Have called and left multiple messages and didn’t get callbacks at all, so I decided to drive to the store and asked to get my money back. The manager didn’t even come to speak to us at all. He only communicated to the sale person that sold us the bed. He was so unprofessional. We got no apologies or explanation why it's taking so long at all, I just was told to still wait 72hr to get the approval from the main office and my money was going to be put back on my credit card. I will never shop at Ashley’s Furniture ever again. I had purchased all my living room, dining room furniture from them before, but after this experience with them I won’t spend my money with them at all.

In July I ordered a bedroom set for my daughter as a birthday present. AFTER placing the order we were informed that the delivery date would be September 17th! In the first week of August, we purchased a new home. I called to change the delivery address and was bounced around from one representative to another FOR AN HOUR! After being disconnected twice, I received a call saying the address had been changed. Today I received a call to set up delivery TO THE OLD ADDRESS! Then, I was told I was going to have to get bounced around again to get the delivery address changed! I CANCELED THE ORDER AND WILL NEVER BUY A THING FROM ASHLEY FURNITURE AGAIN! They obviously don't care about their customers.

I purchased a sofa and love seat on September 2020 and by December 2020 just 3 months later the sofa pillows that came attached to the back of the sofa started looking saggy and run down (note: no one rarely sits in them). After calling customer service many times and hours on the phone a technician was finally sent to evaluate the sofa and he recommended to "Re-Plump the Couch Cushions" as needed as the solution. The sofa had warranty yet the company refused to reimburse my money back. When I asked to select other sofas and pay out of pocket for the difference the request was denied. It has been a complete nightmare trying to get a replacement approved or resolve the problem. Customer service continues to give me the run around and pass me on from person to person. They tell the problem will be solved yet here I am in August 2021 almost a year later dealing with the same issue.

I would have given negative stars if there is an option. We bought a coffee table set from Auburn Hills store on 06/30/2021. We got the delivery on August 14. At the time of delivery, I found packaging totally damaged and I pointed out this to the delivery person who refused to take it back and asked me to call customer service. When I opened the box, I found out that the product with lot of scratches and dirt. I also found assembling screws missing. Interior packaging clearly showed that the product has been dismantled from somewhere and just stuffed into a mis sized Box.

Do not go to Ashley Furniture. They are the worse company to deal with. They tell you things are in stock and after they get the sale/commission they could care less. I've been waiting for my furniture since March of 2021. I was told during the sale everything was in stock. They lie to you in order to get a sale. If you want furniture fast go to Raymour & Flanigan. I had to cancel items and buy from a reliable company which is Raymour & Flanigan.

I purchased a table with Ashley furniture and upon delivery I noticed there was a defect. It took weeks before I was able to get any answers. They would not exchange my product even though they say they have a 48 hour policy. Eventually they had delivery people pick it up and told us they would fix it and bring it back. When they returned the table it had a new chip. They are now claiming that the table is suppose to look like that and that the table was made this way. I have taken pictures as proof that it does not look the same way as when I bought it. It's actually worse! They now have my table and I have not heard from anyone. Any time you try to speak with a manager they tell you that they cannot provide you with that information. I am frustrated, shocked and can't believe that Ashley furniture runs their business this way. Buyers beware!

No Returns or Exchanges on Mattresses. Not even poorly made ones. I needed a new mattress so I decided to go to Ashley. They were helpful and the store was clean with a number of options. This is were things go south. I received the mattress and it felt nothing like the mattress that I tested in the store. It was extremely uncomfortable. I called and got 2 different answers from the reps. The first one said that this kind of thing happens all the time and he will have someone call me back in 48 hours. After 48 hours I called back and the next rep said that there is nothing they can do to help. No one even called to tell me that.

If I could use less than one star to rate Ashley Furniture customer service, I would. In July 2021 I ordered, online, a queen panel bed for a gift for my granddaughter. She was in college so I had to wait a few weeks after door delivery (bed in boxes) to take the bed to her in Oklahoma (from Texas). When we started putting the bed together (in Oklahoma) we realized the rails were for a full bed, not queen. I started calling Ashley customer service that day August 10, 2021. I’ve talked to 11 CS reps and still do not have the correct rails. There’s no one who accepts any responsibility or has the authority to solve this problem - you know, “the buck stops here”. They wouldn’t transfer me to the CEO, I asked and supervisors only read their standard “rules”, you know, they can’t reason out the problem, and it’s not their problem.

I ordered furniture online as a gift for a family member. It it was dining room set with 8 chairs and a china cabinet. I placed the order asking for hassle free delivery and set up. Well, apparently when your order from Ashley Furniture you are also ordering from City Furniture. They decide who send you what pieces of furniture and which ones get delivered with set up and which ones are sent by Fed-ex. I have spent hours between calls with both companies even though I ordered from Ashley because of how they distribute the furniture between both companies.

Customer Service is rude, horrible!!! DO NOT DO BUSINESS WITH ASHLEY FURNITURE! WORST EXPERIENCE EVER!!! Never again! Their customer service just give you a customer service number that is an answer machine!! Lack of respect for you and for your time!! They will never see me at this nightmare store ever!

I purchased furniture in 2021 that initially cost $2066. I was told the payment would be $178.00 each month for 12 months. I thought this would be ok, but then Snap Finance started debiting my account twice a month. After paying over $1000, I still owe more than what the furniture costs. I have figured out that the annual percentage rate is 125%. By the time I pay this off, I will have paid more than twice the amount that the furniture is worth. I want to warn other consumers that they need to be careful when purchasing furniture on credit. I believe that Atlantic Bedding and Furniture should have informed me of the total cost. They just hand customers the paperwork to get a signature. Unfortunately, high pressure sales associates don't want to warn customers of the interest rates.

This is totally factual! Received a text telling me my delivery is coming tomorrow and I can upgrade to white glove delivery by calling a number they gave. I did this and was told they couldn’t find any record of my purchase online so they sent me to a store #. I didn’t purchase at a store. I purchased online. I have been on the phone for over an hour trying to find out how much it would cost to upgrade to white glove service. Nothing but the run around so now I’m canceling the order all together. Never to do business with such a poorly run business.

We bought couches from Ashley because they promised 2 weeks delivery time, however the products were not delivered for 4 months, every time we call back for a delivery time, there is a different estimation but no commitment. Customer service staff are rude and just don't care at all. Finally we got the couches delivered, one couch was damaged during the delivery, and the other didn't show up as expected. We called within 24 hours to return 1 couch, the staff told us a manager would call us, 4 days later the manager called while I was in meeting, didn't leave a direct line. I called back and each time a different person answered the call and had no authority to handle the refund. We keep calling back, after a week we were told that we can't return the item because the staff didn't log a ticket. It's unthinkable how would a large furniture company treat their customer like this and expect to be in business!

We purchased a sectional sofa from Ashley’s, and we were told 8-12 weeks for delivery. My husband asked them to verify that the furniture would fit through the door. He gave them measurements, and they assured us it would fit. Seventeen weeks later, the couch arrives, and it doesn’t fit through the door! My husband wanted to take the weatherproofing off the inside of the door frame to widen the opening, but the delivery guys said they couldn’t wait. (Fair enough—they have other jobs.) We called Ashley, and they said they would make sure our couch would be redelivered. And after the delivery guys left, my husband widened the doorway opening enough that the couch could fit. We thought, ok, fine, we’ll just schedule another delivery. But nope—Ashley gave our couch away to the next person who ordered it.

We were shopping for a new reclining sofa, so we went to Ashley Home Store. The salesman helping us showed us a few sofas, and my wife picked chose one she thought to be comfortable enough. We ended up paying over $2400. for the sofa, and had to wait a week to have it delivered. The day it was delivered, we found it to be VERY uncomfortable to both sit and recline in it. It had lumbar support, but that just made the back pain even worse. We went back to the store the day it was delivered, and spoke to the salesman who sold it to us. We were told we would not only have to pay a 25% restock fee, but also have to pay $50 for the delivery guys to come back to the house to get it.

April 2021 I paid over $6000 cash for furniture and I cancelled the unavailable items. They refused to give me my refund. I kept calling till August. When I went to Ashley Home Store Catonsville to complain, the uneducated manager called 911 to escort me out of the store. When I reached out to my lawyer, 2 days later they called and sent my refund. It was a horrible and sad experience. Nobody should experience that.

Purchased a bed and power frame, new pillows and pillow cases. Also, to be able to have 100 sleep guarantee, had to purchase a $250 mattress pad! If you don't like the mattress, you have to purchases another one to keep that sleep guarantee!! They say one thing, then do another. Each person I talked to said something else!! I will never go there again, sales was excellent, but he has no support from management! Was told I had a 40 setup guarantee, whatever that means?? Well, they don't make it clear what that means.

Ashley Furniture doesn't even deserve one star. Our sectional we over paid for started falling apart at the seams after only a few months. We called the store and they told us to go through the warranty company that we paid extra for. Montage....a whole other disaster. We spent the better part of a year trying to get this fixed. Just for them to tell us we had to go through the store to get it fixed under the manufacturer warranty. Well guess what, now it has been over a year so the store won't fix it. They want us to pay for new cushions that fell apart a few months after we bought it, even though we went to the store first, before our year had passed. Customer service is awful, they just give you number after number to all different stores, which none of them can help.

The salesperson told me items were in stock and even set a delivery date. The date came and no company representative even notified me they are running with a 16 week delay on furniture availability. I ordered 6 weeks ago and they still can't give me a delivery date however they required full payment at purchase.

Bottom line Ashley Furniture have good quality furniture, but the delivery service located in Texas that deliver their furniture in the New Orleans area is horrible! I have an item that needed to be scheduled for pickup and exchanged since May 2021. The deliver date continues to change and no one seems to care; the buck is passed and your money is spent without any regards! No one follow up and when you finally get someone to answer or reply it seems as though it’s a scripted apology.

Let me preface with saying leaving negative reviews are not something I enjoy. I always look at the silver lining and understand things happen, mistakes happen and nothing is perfect. However after multiple attempts to try and get this resolved with the store, I figure this might be the only way to get someone’s attention. In this case, it’s been almost a year of being jerked around by this company. I figure if I could save anyone else this trouble, then it’s worth it.

We were shipped the incorrect chair and called to resolve. A month after being told we would hear back from the warehouse to correct the mistake, we still hadn't heard anything. We tried calling the customer service line multiple times and it seemed their server was down. We are still trying to resolve the issue over a month later.

All these items shown you have to order. The on hand stuff is all broken. When placing an order you won’t get it on dates you are told. DO NOT waste your time or tie up your money. After I paid they tell me they can’t refund me for another 45 days AFTER they lie to you 3 different delivery dates so they tie up your money for weeks!! People go to HOME FURNITURE or even Menard's anything is better than being lied to and then keeping your money for months.

I wish I could give less than 1 star. Ordered a substantial amount of furniture ($13k worth) back in early June as I was anticipating a move from a small apartment to a large house. The move was not set to happen until August, but I already had my new address finalized and wanted to minimize the amount of time I spent without furniture. I placed 2 orders, one set for delivery on August 12 and the other for August 17 - perfect timing. Paid in full immediately upon placing the orders.

After buying our Lounge and Arm Chairs and waiting 4 months we received our Furniture. On installation found 1 armchair arm loose and wobbling approx 1" each way. We also noticed our 3.5 seater lounge squeaking when sitting on it. I called the store and advised we have 12 months warranty to see if the squeak goes and if not report both and we will put the claim in. After a couple of months the sound got worse so reported both issues. After 12 emails and the furniture technician sending his report all communication stopped. After many phone calls to store and "emails and calls to the product care insurance Team, Yes they do not do their warranty the outsource it". We have had no phone calls emails or any correspondence from anyone at all. This whole process has been an absolute nightmare and will never ever deal with Johnnys Furniture Group Again as This is the group who own Ashley's. It is now in the hands of fair trading.

Made a bedroom purchase of 7 pieces & paid cash. Company confirmed they would be delivering 7 pieces and showed up on delivery day with one box. Store Manager and District Manager refuse to return calls. They have my money and I have none of the furniture. Voicemail always full at Henrico store.

Hi I bought a living room set last month on July 22 and when I purchased the furniture they told me it was going to be ready till 8-06 which it was ok for me. Other style take my attention but was not available until end of September so I choose the other one and they keep changing the date. That they are not ready. First they fil me 08-14 then 8-20. Now they’re telling me until November. And when I call they said we usually take 2-3 months to delivery but when you purchase and call they said 2-3 weeks is a Big difference 2-3 weeks than 2-3 Months.

I purchase iComfort Twin XL Foundation for my bed. While still in the packaging, we realized it did not fit. I immediately called and requested an exchange. The item was never used and it is still in the packaging. My request was denied and no one bothered to call. I have spent so much money at Ashley and I can assure you it will be the last time I purchase something from them. I think it is unfair that they refuse to exchange an item that had just been delivered within hours and was never used. I will never recommend this store to anyone.

My wife and I went to this store and paid cash for a very expensive sectional couch and ottoman. They said they couldn't deliver it for 2 weeks and we were okay with this understanding there are supply chain issues currently. Well, two weeks came and they delivered the couch minus the ottoman. Obviously we were pretty upset about this as we paid in full and were awaiting the product we paid for.

We ordered a sofa from the North Lakeland FL store. Our salesman Todd C ensured us that there would not be more than a day or two delay on the delivery date if any at all. He said, "We make our own products and control the delivery process." We were promised 7/31, delayed to 8/11...delayed to 8/14....delayed to 8/20 and hoping we see it then. Wow... did not even get a call that it wasn't coming on 8/14...Had to call the warehouse and have the recorded "customer service" bot tell me it was coming on 8/20. Not happy with Ashley and will not be returning to their stores.

I ordered and paid for a couch in May, was told it was in stock. Later told it was a mistake and they would have to order it, promise date of August. I thought that was outrageous but agreed. Now August, "I am sorry but that date was just estimated. Your new arrival date is 10/9." Six months to get a couch you paid for, should be illegal.

We arrived at the Salem Oregon store in need of two rooms of furniture and delivered in two days. Robert responded quickly. “We will make it happen.” His professionalism was a welcome surprise particularly after Macy’s said maybe late September. Robert made our Ashley experience very easy. His recommendations were spot on. Ashley is our new favorite store because of Robert **. Thank you so much!

Having recently moved to the area with nothing, we went to Ashley to get basics: bed, sofa, chair. The girl who waited on us was very personable. She sold us a Gruve mattress which we never tried out because it turns out the one I wanted was not available for immediate delivery. Mea Culpa. I am 72 and slightly disabled. She started us out on a $5000 mattress and wanted to progressively move us down the line. I told her I was not willing to pay $5000 for a mattress and suggested she start us on the cheapest and move up. The Gruve was comfortable, available and reasonably priced so we purchased it. I have had it for 5 nights and have not had even one good night’s sleep. I called to complain and was told there was nothing they could do for me. Mattresses were unreturnable.

Staff are usually ready and willing to help when you walk in the door, however that’s where the good service ends. Basically, they’re not customer driven and you’ll have probably one of the worst customer service experiences in your life. It’s like rolling the dice every time you go in there. Gambling is for the casino not the furniture store. Imagine getting half a couch and getting it a week late then having them tell you you have to schedule a deliver for the other half. Also, another piece of furniture we had delivered wasn’t even the right one, way off and definitely cheaper. Like we wouldn’t notice or something. I’ve had enough bad experiences and heard enough horror stories from other to know to stay away from that place. As long as they get their money it’s all they care about. Customer comes last!

First of all they are very unprofessional at Bellingham Washington store. Especially Manager is very arrogant. They had lies in all their deals. Stuff are offered more in store and different on their website. They said they can’t match those prices as they are from corporate. Another I bought a pillow for $165 and used it for night to check if it work for me or not with plastic cover on. It gave me more trouble and next day when I go to return it they said we can’t take them back. And Then manager came in between with very arrogant attitude.

Daughter bought a home and needed living room couch. We decided to buy a new one and give her our existing couch and love seat. Shopped around and chose Ashley in Greenwood IN, picked out what looked like a good fit for us. Salesperson was knowledgeable, price was a little high, even purchased all the perks 5 year warranty, delivery and set up, cloth protection, salesperson tells us 2-4 weeks out.

Worst furniture store! I agreed to wait for my sofa for 4 months. When they delivered one piece was damaged. They reordered the piece and told me I need to wait for another month or so. Today they came to delivery and I have another piece totally broken! Called the store in Pottstown really pissed and they hang up the phone on my face twice. Asked to have my money back because I don't want to wait for another month or so and they told me I will be charged 30% of my purchase. Unacceptable! The store manager Isaiah refused to talk to me and let me with my frustration and without a solution. They wasn't prepared to deal with a customer who has a right to be angry after almost 6 months waiting for a furniture and had this delivered with damage twice. Don't buy anything from Ashley! PUT YOUR HARD EARNED MONEY ON A STORE WHO TREAT YOU WELL AND FULFILL YOUR COMMITMENTS! ASHLEY NEVER AGAIN!!!

We purchased a nice recliner for my grandmother. The chair is not even 2 yrs old and the chair was no longer reclining back. Went to the Ashley store. Lady at the counter, RUDE, took my pics and was suppose to send them to customer service. Did not even do it. I spoke to Christopher who was very helpful in customer service who provided me all the details. The following Monday, I called to schedule the appt. for them to come to fix the chair. Spoke to Nellu, (or something) nice but did not have the right info, so she had to consult the manager. I was told I would have to go inside the store to pay for labor ($140).

Reasonable quality products and terrible customer service. One sofa has been delayed at least 2 months from their estimate (obviously COVID-19 is to blame and the delay keeps getting extended). A love seat arrived damaged and Ashley Furniture promised to repair it. Then, they outsourced the repair to 2 different companies, neither of which do they have control over and neither of which they claim to be able to contact except via email. We have wasted 3 separate half days waiting on repair people to arrive. They have our money and we have one damaged piece out of 2 we purchased. We will be shopping elsewhere in future.