Ashley Furniture Reviews

I always see reviews that say, I wish I could give 0-ZERO stars, and now I understand why people say this. I am writing on behalf of my mother who is in fragile health and my father in early Alzheimer's. This elderly couple purchased a recliner from this store. After the fact I learned the following. They received a cheap, defective version of the store model that was crooked and off balance. My sweet parents went back to the store the next day and were told by Logan the store manager that the defective chair would be replaced by a new chair. THIS NEVER HAPPENED. So, my mother and father both in poor health went back to the store and were told by Logan the store manager that they could have the store floor model which would have been an acceptable solution. They tried to make arrangements to have this transaction take place and it never happened.

Worst experience I have ever had buying a piece of furniture. I purchased a dresser from the online Ashley Furniture website. Delivery was two weeks and had to take a day off work to wait for the door delivery. After opening the box, the dresser was busted out at the bottom. No damage to the card board box that it came in. I called customer service and had to file a warranty claim for a product that just needed an exchange. Sent pictures with claim. Wait a week with no communication. Called back to customer service. They said that they could get me a $48 dollar discount to keep the dresser. I asked for an exchange. They said I would have to wait till a repair person could determine if it could be repaired.

I purchased a sectional in July 2024, the cushions did not fit, they protruded beyond the chair and had pooling. Technician came out and took pictures, I received a new set but with the same protruding issue. When I contacted customer service I was told that was the way they were made. I was skeptical but what could I do? Now they are wearing unevenly, 2000.00 may not be a lot to some people but it was an investment I thought. I will never purchase from them again!

Horrible experience. Received 1 of 2 boxes. Contacted customer support and was told to respond to an email which they said would take 5 business days for reply. Once I received the second box it was a torn up box horribly taped together and everything inside was firewood and not protected in any way.

So disappointed, we purchased an expensive sectional just over a year ago due to a recommendation from a friend. We replaced all the seat foam and had back cushions refluffed under the mfr warranty less than a month ago and now the sectional already it looks like we've had it for 10 yrs, we call and get transferred back and forth or straight lied to. Not a very happy customer. I would not expect a high end, expensive piece of furniture to fail within the first year and then a month after service is done it's doing same thing and am being told extended warranty won't cover it again??!!

I bought a couch through Ashley furniture in Frisco. When I received my furniture yesterday, it smelled like wet towels that you left on your floor for a week. The mildew smell was repugnant. I turned the cushions over and they have slight stains on them that smell like mildew. I’m guessing that either in storage or in transport somehow they got wet and now they smell like mildew. I called and spoke to Angel ** who is the escalation department supervisor, who explained to me after I sent her photos, but obviously all I could do is tell her about the smell who told me that that is normal for my couch to smell like mildew for 10 days and that there would be no replacement or return on my product. I called the manager Paulo at the Frisco store who never responded.. The sales agent did try and help, but he could only do so much so now I am left with a couch that I can’t use because it smells like mildew.

I will never purchase anything from Ashley online again. Bought a sleeper sofa and it was delivered. The sofa doesn't fit and wanted to return it but because it's over 72 hours, I can't return it. I'm out $900. I need an attorney.

I purchased two sofas from Ashley Furniture in Mesa Arizona at 6233 E. Southern Ave Mesa Az 85206 on 4/05/2020 at a cost of $2952.58 with tax, setup and 5 year warranty! To which we were talked into. The sales guy said, "If you don't use it you get your money back in CASH!" $319.99. Now 5 years later, 6 phones calls, 2 in store visits and the Manager ** said they denied the refund due to the changed warranty company's. I was also informed that he has to call 20 other people to deny them also! I want some kind of resolution.

Beware!! When buying from Ashley that basically they have a no-return policy. Apparently they will only take damaged items if discovered within 72 hours of delivery; under no circumstances will they take anything else. In our case we ordered a table just before my daughter moved, then drove to her new state of residence. Once we got keys to new apartment and the sofa as delivered we realized the room was smaller than expected and there was no way the table would fit. This table was in an unopened box, a week after purchase. Their customer service was quite abrupt in saying that we were stuck with a $200 table that won't fit.

I wrote a review about my dining room table and that I DO NOT RECOMMEND BECAUSE IT'S PURE JUNK. My table that we only use 3 times a year and chips just from cleaning it when dusting my home!!!! The furniture is made from very cheap wood. They sent me an email saying they would be reaching out to me soon. And still NOTHING. They did not even have the correct address on here.

We purchased a sofa and upon arrival was damaged. Appeared to be dropped as the wood framing was shattered. The delivery team (that we paid extra for-Ashley policy, for them to deliver, set up and take the trash) refused to take the item back, we were unable to refuse delivery and because the couch could not be set up due to the busted frame it was left in our living room in packaging. I have been in contact with Ashely every day trying to get this returned. They want to send a technician out to review the damage and see if it can be repaired even though we sent clear photos that it is not repairable. ALSO it is a brand new sofa, why would we want to repair a brand new sofa??? They still have yet to return the item.

Bought 2 chairs, had Ashley out once. Put in stuffing, did again! Extended warranty won't cover. Ridiculous! They want to sent Warranty people out who will charge to fix and service charge! Crazy.. Wanell **

We recently purchased a new sofa and oversized chair for our tv room upstairs. I am very pleased with the quality of the items. HOWEVER, we paid the $230 "White Glove" Delivery fee only for the delivery to go very poorly. Within 2 minutes of being here I was asked to remove the door to the room (which I gladly did) and then told that our stairwell was too tight to get the couch upstairs. We have moved multiple large items up and down the stairs - it is not easy, but possible. I was told they were going to leave with the furniture OR I could sign a liability waiver for them to move the furniture up the stairs. I signed the waiver, which was blank in the "list the obstacle section".

Recently I purchased sofa set from Ashley Furniture. Such a bad delivery services. After delivery they throw trash in my garbage can. Also the damage sofa I while delivering. The delivery guy told they will call and replace sofa. They never called me. I call them, they never replace. Such a bad customer service. I will never recommend to any of my friends and family to purchase from them

I decided to buy a rug from Ashley in store on 4/9/25. It’s was told to me that it would be delivered 4/15/24. Today is 4/16/24, no rug! Called Ashley customer service, and of course they sorry for this issue, and then said it was out of stock when I purchased in the store, but now it in the warehouse now and will be delivered tomorrow 4/17/24. I should have listen to my family member that told not to shop from Ashley because of this and their product are not of good quality workmanship. Well, today I have learned. I still awaiting my rug. I will be canceling this order by tomorrow 4/17/25, if not received. Because of this, I will no longer shop Ashley’s anything, on sale or not.👎

I purchased a mattress and headboard over a month ago which was delivered. The mattress was stained and looked like it may have been a return with a stain and fingerprints on the bottom of the mattress. Ashley said they would come out and clean it. They also installed the headboard incorrectly and made several holes on the board that damaged the legs to the headboard.

Buyer beware, I purchased 10 in-stock pieces of furniture and paid 100% upfront after losing all my furniture in the hurricane. Ashley ** and John ** gladly took my money, and now they will not deliver the whole order or fix the broken items they offered. It has been 60 days. Customer service will take your call, document a case, and schedule a delivery, but they will not show up. I have taken off work 4 times to wait for their delivery, and I was stood up every time. Customer service is a bot or an agent cutting and pasting responses on repeat.

Be very careful and get everything in writing or better else, go somewhere else! My delivery men were very nice and noticed that one of my end tables would not close. He took pictures and said he would submit them and they would bring me out another - first lie! My salesman, Chase, told me after I said I would wait and check a couple other stores for my swivel rocker recliner, mentioned that I had 30 days after delivery and if I decided I was not happy with it all I had to do was call and they would come and pick it up for a return or replacement - second lie. After talking to customer service, they said that per the contract I only had 3 days. They also told me there was no comment in the delivery notes about the faulty table. She scheduled an appointment for repair and I asked if they would give me an afternoon appointment since I worked and she said she would make note of that. My appointment is for today 9:00 to noon.

Zero stars. We purchased a split king mattress with adjustable base. AT DELIVERY, one of the bases was missing the “grommets” for the stabilizer bracket at the end of the bed. Because the mattress was placed on top of the base we did not realize the base was not functional until we made the bed two hours later. We immediately called and sent pictures as instructed. The store 100% refuses to replace the base. We have been attempting to get a new base sent for over two weeks and we have been told they will not order us a new base because that “costs money”. We spent nearly 10k dollars and Ashley expects us to accept a bed with missing parts. We will need to involve lawyers at this point.

I recently completed an Airbnb design project in the Palm Springs/Joshua Tree area that was severely delayed solely due to Ashley Furniture’s incompetence. I will never purchase from them again. Every single item we ordered from Ashley arrived damaged—yes, every one. They tried to blame the delivery company, but it was clear the issue stemmed from the warehouse. The quality control was appalling. We had to deal with countless redeliveries, and every time, the items showed up broken or flawed.

Called customer service 4 times. As I write this I’m on hold 28 mins. They have no answers and keep coming back to the phone. I never seen worse customer service in my life. This is before they deliver the furniture.

This is hands down the worst company I have ever done business with in all nearly 40 years of my life. I wish I had read the reviews before purchasing anything. There are not enough characters to explain all that occurred. In short, they signed me up for a $400 protection plan I never was even asked about, made 3 failed deliveries of a dresser, each time it was damaged, the driver on one occasion tried to hide the damage. They could not delivered an undamaged dresser so I had to send the matching chest back as I bought them together.

WARNING ALL CUSTOMERS!!! Don't buy furniture from Ashley because they sell extended warranties that get denied. I bought a recliner from Ashley and purchased an extended warranty my claim was denied. Ashley is responsible for supporting a warranty company.

We purchased a couch and ottoman from Ashley in Greenwood, Indiana. When it finally arrived 12 days later, there were numerous holes in the couch. We refused the delivery. We called the store. We were told a refund would be put on redit card within a week. The refund sat in pending until today when it completely disappeared. Now they are saying it will take another week. I am so sick and tired of lousy goods and service! I will never shop or recommend Ashley to anyone ever again! They have our money, I paid the credit card off the next day after the purchase!!

Everything arrived in perfect condition, exactly as described, and even better in person. The quality is top-notch—sturdy, comfortable, and beautifully designed. Delivery was smooth and on time, and the customer service team was super helpful and responsive throughout the process. Highly recommend to anyone looking for stylish and reliable furniture!

I've had my furniture from Ashley's signature collection for over 15 years and my youngest living room set is 11 years. Still in great condition like new. The only thing is that a couple of my pillows with the leather are crinkling now. I just scraped my chaise from my sectional moving last week but that's my fault but it still looks new. Ashley's and homeline are the only furniture me and my family and most of my east coast friends will buy. Everyone always think I just bought it. I misplaced my extra mirrors to my bed set and it seems it's no longer available. If anyone knows how I can get parts replaced please let me know. MRP02978 I'd love to keep this set if possible it's in immaculate condition. Thanks. 😊

Never buy from Ashley Furniture.... 7 days after a purchase I reached out to initiate a return only to be told I had 72 hours from delivery. The online return policy states 30 days but they are not standing by this. Extremely poor customer service.

I purchased furniture a month or so ago. I made an online purchase in the store with Benjamin out of the Buford, GA. Office. He said if I do not like it I could return and get something of the same value. When I received the furniture it was super firm and very rough. Call spoke to Keyanna W. I was on hold for close to an hour. I thought I started a claim. Was waiting a couple days to get approval to move forward. I did not a call or email.

Do not purchased furniture from Ashley. Their customer service SUCKS. We purchased a new dining room table and chairs, sofa, bedroom suite in November 2024. All had issues when delivered. Each time they deliver replacements the replacements have flaws. They will also say they do not do refunds. Warning Will Robinson! Warning!

I'll apologizing advance because this might get ugly. I just spent the last half hour on the phone trying to get past the gauntlet of automated messages that repeat and repeat and repeat. Gave them the same information three times. 15 minutes into the conversation the young man tells me the information I told him at the beginning of the phone call, asking for an update. They wasted literally 30 minutes of my time to say, "I'm sorry. I apologize for that inconvenience." At least 20 times I heard that. I got different information from two different associates when the first phone call wouldn't take my review after the associate was finished. I called back to ask to speak to a supervisor and it took me 10 minutes of answering their questions to get transferred. It's ludicrous!

Purchase leather sofa and loveseat and spent $3000, I wasn't at home to receive the sofa and loveseat. I noticed that the quality is not leather or has that distinct leather smell. I'm so unhappy of what I received and customer complaint cannot help my situation. I wished I never bought from Ashley.

We received the wrong item and tried to have it replaced by the store. The Customer Service people and Manager at the San Diego store were extremely unprofessional: not helpful and rather insulting. Avoid that store!

You better be ready to open your delivery on arrival, don't order and let it sit for even a minute. Delivery of a bedframe came mid-week and did not open until weekend when ready to spend assembling and set up. Only to find box was damaged and the quality was less than mediocre. We called that day to initiate return, talked to a somewhat helpful person who started the process, only to be met with an email the next day of sorry not eligible for return, no options, no help and no response. This company is ridiculous to deal with. You better love the item you order, know the quality you are dealing with and be happy with what you get, because if you go one minute over the 72*... you are stuck with the item. So unfortunate. This was our first experience with this company and most certainly our last.

We are extremely disappointed with our experience at Ashley Furniture. We purchased a sofa and chaise, and the very next day, we noticed that the online price was lower than what we had paid in-store. We immediately contacted the store to cancel the delivery, but were told that the items must be delivered first, after which we would receive a refund of $249.

The swivel stools I ordered were cut wrong. Nothing lined up when assembled. The cut of the pieces were wrong and left them looking off and when I tried to make it work they broke off in spots. Very disappointed with them.

Bought living room furniture 3 weeks ago. Delivery men damaged love seat. Told me was easy fix and someone would call within couple days to come out and fix. I refused to sign delivery form until noted damage. Then received emailed delivery form with damage notes removed. Didn’t receive call. I called third day and texted bad delivery review and why. Received text back to send pictures and info. Did. Response was would look into and contact back. Then message closing out chat. Then another text to send all info to log a claim. Then message that there was issue opening to resend. I resent pictures and info both by text and email. Same response. Went to store next day, spoke to manager who apologized, took all info and said he would expedite this.

At purchase time they give you the best customer service, once they have completed the sale and something goes wrong with the delivery they become the worst. I had my furniture delivered about 3 weeks ago and till this day I have incomplete delivery, and damaged product. They told us 7-10 days to fulfill the reorder and they still haven't delivered. Called and spoke to there customer service manager named "Justin" and he was completely rude and had no customer service whatsoever. They even laugh at my fiancé while on the phone. I would not recommend anyone to shop at this store in Long Beach town center. I try contacting Ashley direct number but it directs you to a store. Not happy with the customer service they provide.

I had viewed these chairs online prior to trying them out in the store. They are comfortable, very attractive, and the quality is better than expected at this price point. They go well with my existing dining room table. Very happy with my purchase.

Ashley Furniture of Abbotsford is an amazing showroom set up with a positive flow staffed by professional, compassionate, and kind staff that do their very best to accommodate your purchasing wishes. Being this was the first time I had shopped at Ashley furniture I can honestly say it will not be my last.. Thank you to all those that help me. An extra thank you going out to my salesperson “Mike” who went over and above to make sure my purchase and delivery worked for me.

I bought my theater seats in December 2023, Before I could pay it off in August of 2024 it started splitting on the arm rest when you reclined it hard too make the foot rest to hold Very Disappointed Never believe this.!!! This is in a different room from main room. Never used everyday.

I purchased two bed frames in-store on January 2, 2025 — a Queen frame and a Full frame with a box spring — and nearly three months later, I'm still dealing with the aftermath. The Queen frame arrived with a cracked headboard, scuffed footboard, and was damaged further during installation by the so-called "white glove" service. These "professionals" left multiple scuff marks and stains on my new house walls and cracked the frame further during forced assembly because the pieces didn’t even fit together properly. After seeing the damage, I asked the installers to take the entire Queen bed back. It took three separate calls and two weeks to finally get a refund issued to my credit card.

Great customer service.

I ordered 3 bed stands online. I knew which ones to order since I was at the store a few weeks back when I ordered the beds that went with them. I had no need to go to the store and order these bed stands since I had obtained the sku numbers. I did not know that they did not offer assembly or white glove delivery until I placed the order. (This was important to me since four to age I cannot move the unassembled box into my home. I live in a tri-level condo and my bedrooms are in the top floor so there was no way for me to handle this physically).

Lynn was super helpful. We went in for a sectional and left with a mattress and the couch. She took her time showing us and around. She was very friendly and patient with our 7 year old son. We'll definitely shop here again.

I recently had a very disappointing experience with the return policy and sales associates at Ashley Furniture. I purchased a sectional that turned out to be too big, and when I tried to EXCHANGE it, I was met with customer service telling me the return policy online is different than the store policy and I was stuck with what I had. They were not only unhelpful but also quite rude and dishonest. They told me I signed an invoice that showed it was Final Sale which I definitely did not and they could not provide me a copy.

03/07/25 ordered 2 couches, end table & coffee table. Salesman assured me that 2 couches and end table would be available for pick by 03/21/25. Went to pick up and only couches were available. Called salesman Payton, he arranged to have it delivered. 03/26/25 notified end table and coffee table were out for delivery. Truck arrives with two boxes requiring assembly. Driver says accept, writes on receipt customer customer does not want order and call Ashley. 03/27/28 call customer service and she tells me all items for pick up and white glove delivery must be assembled. Nowhere on my receipt does it say that it comes unassembled. They would not take it back or send someone out to assemble. If we took it back to the warehouse, it was considered abandonment and would receive our money back - per Danielle. Worst experience ever and would NEVER recommend them to anyone.

I had an extremely frustrating experience with Ashley Furniture online (not the actual homestore), and I feel it’s important to share my story. I initially ordered a living room sectional sofa online, but quickly realized it wasn’t going to work for my space. I called within the required 48-hour window to cancel, and their team reassured me that the cancellation had been processed. Then, we visited the Regina Ashley store, where we spent nearly two hours with an associate who was very helpful. We chose a different piece of furniture, and to streamline the process, we made the purchase under my husband's name/email, paying in full.

If I could give a minus I would. I purchased a recliner early January 2025. They took my money and promised a delivery by Feb 14. I had to follow up with manager as sales person neglected to contact me re pick up dates. Then it was promised 3 more delivery date times. Again on the last one which was March 22 today I had to contact the sales person again regarding pick up. Turns out the delivery date has now changed again to March 29. But no one told me???? Very very poor customer service.

By far, the worse customer service! Took me four months to get someone to attempt to fix my furniture. I requested replacement, but they refused. So they literally took apart my furniture, in my home; used my electricity for drills, etc. My furniture is only 8 months old!! I paid for a 5-year warranty....For what??? Maybe it’s time for another class action suit. It’s been three years since the last one! Pictures below are of one chair, totally apart, on my living room floor. Tech left because he didn’t have a part. He’s been gone 45 minutes. He arrived at 7:45 this morning....It is now 9:35 am. DO NOT BUY FROM ASHLEY, especially in MYRTLE BEACH, SC!!

I purchased "Boyington Dual Power Leather Reclining Sofa" for my media room. Extremely disappointed. When you start the massager, it makes a constant buzzing sound near your ear. It makes the room noisy. This constant noise is giving headaches and migraines to my family members as it's constantly ringing in the ears. So it's definitely not suitable for family home use. I would not recommend it for home use and surely not for media/entertainment room. I reached out to their warranty many times, but no use.

We bought a lamp from Spring TX store on 11/17/24. Today is 3/19/25 and still no lamp. They give 4 reasons: shipped by a 3rd party, item discontinued, shipped in February, and I will be refunded. Liars.

The worst shopping experience ever. The sales reps do not know about the products they are selling, will outrightly lie to you to get the sale. Billing errors added another 2 hours to just the billing process. Wrong commitment ton delivery date, even though we booked the furniture 2 months in advance. Not just the sales even service is miserable with scheduling errors and not getting the job done

I’m so disappointed by Ashley Furniture store in Concord CA. I purchased a sofa sleeper that was not able to go in the room that we wanted. Was too high. All the store representatives including the sales person Leonardo ** who was dishonest with providing information about their return policies (that is illegal in California, checked with a lawyer) and store terms & conditions. Through the delivery guys that pressured me to sign without sawing me what I’m signing for.

We bought living room furniture and purchased the extended warranty. We were not told of any conditions regarding the warranty if we didn’t use it. When the store was contacted regarding the credit was told I had had only 3 months to use it and that time had passed. We were never told this. Be wary of any of their promises.

If I could give a zero review I would. I purchased a $15k tempurpedic active breeze mattress and adjustable base for $15k and the installers did not hook the hose up on my side of the bed for the heating and cooling which was the only reason I purchased this bed. Two days later, I heard a pop and the base broke. It would not go up or down. I immediately called the sales person and told him I did not want the bed, it is not heating and cooling like the store model and it was broke. After arguing back and forth for several days he said he would order a brand new mattress and base and have his designated team that only installs these beds come out and install it. After waiting another week the same two guys showed up that improperly installed it the first time.

If I could give negative stars, I would. We bought a sectional from the Daytona Beach Store, it came broken, they sent two wrong pieces, they do not return calls, answer e-mails, and their customer service is a joke. We were promised a refund, haven't heard a word from them. This business should be closed. I have a piece of garbage sitting in my living room that I can't do anything with. We are going to take this crap down to their store and dump it at their front door.

Hello. My name is Shannon **. Me and my husband Joseph ** went to the location in Dearborn Michigan on Mercury Drive. Mr Randy ** helped us get a bedroom set for our daughter but upon delivery Mr ** didn't order the slides for her mattress so the delivery wasn't set up all the way which was on Wednesday the 5th. And we were told someone was going to come the same day and complete the set up which didn't happen and nothing happened the day after we were told Friday. We are very upset with Mr **. He didn't fulfill his job. He claims he a sleep expert but he was just looking for a good commission.

Ordered 2 of the Warrior Fortress recliners online, after going to a brick and mortar store to pick out the chairs we wanted. It was over a month before the first was delivered, and the day before, we were told the second one was on back order and would be an additional week, which turned into 2.5 weeks. The product arrived 5 hours after the delivery window, damaged, and not the same chair as was tried at the store. Immediately contacted Ashley and cancelled the second chair, and requested return of the first, due to damage, and incorrect item, despite the label saying it was the same. Have been fighting with them for a week now, with them saying they will fix the damage. Have told them multiple times, that we don't want the damage fixed, we want to return the chair since it is not the same as the supposed same item in store, and it was not comfortable at all. We had cancelled the 2nd chair because of this.

I bought $1300 in furniture from my store. Changed my mind the next day WAY before delivery. Called customer service to cancel. They said fine. I thought I'd get my money back within 5-10 days but nope. They just kept my money. Now I'm waiting for an escalation dept to call me back. Lord knows when and have to answer every random number that calls my phone.

We purchased a beautiful power Man-Den Gray Leather Sofa, Love Seat & Recliner from Ashley North Branch, Mn. Justin ** was our sales associate. He was very knowledgeable, professional, & most importantly not pushy! He gave us time to ponder & decide which set we wanted. He is an excellent salesman! Our set was delivered by Finest Touch services the next day. The two young men (Louis & D) worked very hard to get everything in place & relocate our old set. They were very professional & kind. My son loved our set so much, he went to North Branch & ordered one also! What's not to love about Ashley! I have been buying from them for years!

Although Ashley Furniture products were really good Their customer service were one of the worst I’ve ever experienced. The communication between CUSTOMER SERVICE and the drivers was practically nonexistent. I had a four hour window for my table to be delivered and it ended up being more than 6 to 7 hours. When I asked CUSTOMER SERVICE to call the drivers, they told me they were unable to do that. This is totally unacceptable And I don’t think I will be doing any more business with Ashley Furniture in the future if that’s how they treat their customers?

*** Do not by from this company *** Sofa broke less than 30 days after delivery. Performance fabric peeling off less than 30 days after delivery. My “New sofa and love seat” have been broken for 6 weeks. Leandra in Customer service refused to allow me to speak with her supervisor. Told me “I am the one making the decision” and not possible for me to talk to anyone else so not only does their POOR QUALITY furniture fall apart but once they have your money they really do not care about the customer. Do not buy from this company.

On January 25, 2025, I went with my wife to the Central Avenue Yonkers store to purchase a mattress. When we got there, a young ** guy, Mariano, helped us. After we agreed on the item that we liked, he told us that there was no interest in the purchase for 5 years. He did not mention any requirement for qualification. He even calculated the payment based on this offering. Sixty payments without any interest- wow, it sounded fabulous. We did agree, and then he proceeded with the papers process. He did not show us any physical documentation; everything was electronic. Sign here, sign here, sign here, sign here. He did not mention anything about the financing process, whether it would be done through Ashley or an independent institution. He asked if it was okay for him to send me the receipt by email.

Don't waste your money on this furniture store. If there is something wrong with what they send you, they will NOT replace it, they will send technician after technician to keep trying to fix it. Even if they technician tells you it is not repairable.

I asked for a refund on items that I did not want. They gave me the run around, even after contacting customer service multiple times and going to the store with multiple forms of ID. It took 6 months, plus contact GA District Attorney to receive my refund. I will never shop there again.

I don't recommend the Phoenix insurance at all. Do not take it even if the store asks you to take it. They only spot clean, not worth the money. I would not have taken it if I would have known that. I am very upset and you can't get your money back either so In my opinion it's a waste of money.

Purchased couch and loveseat November 2024. In showroom it sat comfortably. The set I received is so stiff that it's extremely uncomfortable. Of course Ashley can't do anything about it. Reviewing so no else purchases this set. Item numbers are 5930147 and 5930118. I definitely made my last purchase from Ashley!!!

Do not buy from company. They get your money and take their time getting your furniture. Been three weeks no call. I called to inquire about getting a refund due to no furniture I paid for and no call. They refused to refund my money. Store credit. No more shopping there.

I placed an order online for a mattress on February 17th. My first email I received informed me that delivery would be 1-2 weeks. The next email I received said my delivery was scheduled for March 7th. I then received a text message on February 28th that said to call to schedule delivery. I called on March 3rd and was told that I had to take March 14th for delivery. That is 4 weeks from my order date and one week from my first email that confirmed my delivery date. I will not order from Ashley again. I had to pay for my delivery and I have to wait. Crappy service.

My salesperson was great. Helped me find what I was looking for with a no pressure sales. Everything was treat until my couch was delivered. On about my third pull of the reclining mechanism it completely broke. I called only to be told they could send a repair person in about two weeks. Since I had the couch less than 24 hours I didn't want to wait that long or for a repair. I think it should be replaced. But here I am two weeks later and I can't even get a return email. I will never purchase from them again and I am going to call every day until I get this resolved.. I'm so disgusted with them. At this point I don't even want the couch from them anymore. What a let down.

If I could give zero stars I would. My experience with Ashley is beyond unacceptable and unprofessional. Ordered furniture in October. January 21 delivery scheduled, 2 men to deliver and assemble and entire 3 story house of furniture, they were there 1-7. First day of work and admittedly untrained. Didn’t know how to assemble. 2 Headboards with 12 screws all the way through to the front where you lay your head on each headboard. Couches un-assembled, floors scratched, tables dropped and broken, pieces missing.

3 months now waiting for my missing pieces of furniture. They are unprofessional and incompetent, misleading you on delivery date 3 times. Traveling NY to FL to be told day before - no delivery. Angry.

Bought a couch from them 8/31/24 and it’s a piece of junk! Cushions are already sagging and the one cushion doesn’t even reach the back cushion and doesn’t stay put (see the big gap). I will not buy from them ever again. Not comfortable.

DO NOT SHOP AT ASHLEY!!! The worst experience of my life. Trust me DO NOT SHOP HERE!! I went inside the store in Altamonte Springs, FL July 2024 and it has been a nightmare since! I haven't made a single payment because the Sychrony Bank they make you use is not showing the promotion but when you call the store (and you actually get someone on the phone) they tell you it does show the promotion. Absolute worst experience and I promise you this isn't worth it! I will never, EVER shop here again and tell everyone I know to stay away. My mom just moved and guess where she wanted to buy. Guess where she didn't :)

Ashley Furniture partners with GBS Enterprises to offer the ProtectAll extended warranty, but my experience raises serious concerns about their business practices. GBS Enterprises appears more focused on denying claims than providing the support customers deserve for services they have paid for. It’s disappointing that Ashley Furniture continues to endorse and promote this insurance provider despite these issues, which ultimately leaves customers feeling unsupported and taken advantage of. This partnership reflects poorly on Ashley Furniture’s commitment to customer care.

So, I'm going to say I should have learned the first time. About 3 1/2 years ago, I ordered a living room set. Since I was living on my own again, I had nothing in the way of living room furniture and was told it would be there a certain day/time, which didn't happen and I lived with camping chairs for about a month, maybe a bit longer, which was a miserable experience. Fast forward to now, my daughter has since moved in with me and is now moving back out, so I am going to give her my current sofa/loveseat set.

We purchased furniture for our living room and dining room and add the furniture protection to all the pieces. Once the furniture once delivered and checked, we were pleased with the delivery. It was not until we went to open the leaf on our dining room table that we noticed the screws on one side of the leaf were missing. This was reported to the warranty department and it took 28 days before the replacement parts arrived only to find out they sent another hinge and not the screws. We are still waiting for the screws and tech to arrive and received an email that there was not enough information on the issue to send a tech out. During this time, our lift top cocktail table screws on one side came apart and the top collapsed. We contacted the warranty department only to be told, we needed to contact the store we purchased the table from for support.

They keep changing the delivery day. If you need the furniture for a specific day, buy somewhere else. Customer service needs to improve. If you need to talk to a seller or manager, you must go back to the store. No one answers your calls.

Ashley team assembled bed rails unbalanced without central support which destroyed both mattresses. My mattresses sunk more than 3 inches in overall thickness. Which in result very unbearable to sleep on it. So we are sleeping on floor with temporary mattress for more than 2 months. Initially I did not know the fact. I thought this is defective mattress so I submitted a mattress claim. They sent technicians twice to take pictures and measurements.

Made an online order at 7pm. Realized the cart changed my full size bed to a twin once I submitted. At 739 pm I called the online customer service but they said "We're closed." I called first thing this morning and was told it is not their error and I cannot upgrade my order to the full. Please do not order from this store. There is zero customer service when there is an issue with a purchase. I just wanted to upgrade to a full size bed. Now I never want to order or buy a thing from them again!

This is one of the unprofessional online services I ever seen. I went in the store and seen something that I like and then once I decide I wanted it I went home, went online and ordered it. They send it to me in the box and telling me to put it together for the same price that I could have bought it in the store so then I said it wasn’t assembled. I want to send it back. They also said that I had to pay them to send it back after I paid $179 to get it shipped. I’m just telling y’all for future reference do not order anything online because if you want to send it back, you have to pay and customer service was very rude And I shop in store all the time and never ever had this situation.

READ THE FINE PRINT. Do not trust the sales associates. My wife and I went there on February 9th and bought a sofa and a mattress. We originally had just gone to get a sofa but decided to check out mattresses while we were there. The associate (Ashley believe was her name) told us not to worry that we had 30 days to decide if we liked the mattress we were looking at. She had been showing us one of the most expensive ones which I wouldn't have even considered if there wasn't a trial period. I mentioned the 30 days multiple times and she reassured my wife and I that if we didn't like the mattress we could get our money back in 30 days. Yeah, that was not true. We didn't like the mattress after getting it. It was $3600 on sale after taxes. I called to see about returning it and was told no returns. I was then told I could exchange it for something more expensive or equal value and pay the difference. I told the person that is not what I was told.

Absolutely do not buy from Ashley. I expressed my concerns with the agent at the store, in person over my previous experience with Ashley. Lo and behold, I had 2 pieces delivered. One was fine, the other was damaged. I had the damaged one returned but kept the good one - because why not? I expected to get the second one inside of a week and even got a text confirming that. Then I had a new text saying it would be another week. So I have half a living room set, which means I still have the old set taking up room in another room, waiting on this cheap furniture to possibly be delivered bad in 2 more weeks. Avoid this company at all costs. We have purchased twice and been extremely dissatisfied twice. And now that I accepted one piece, I cannot return it. Absolutely wild.

Received defective new furniture. Contacted the store, they refer me to file a claim online. Did so with the promise someone will get back to me in 5 days. Did not happened, waited 10 days and then I had to call. Still no resolution. they promised parts will be delivered, 2 month and still waiting

CHECK THEIR BBB COMPLAINTS AND TRUSTPILOT. If I could give zero stars, I would. Ashley Furniture is hands down the worst experience I have ever had with a retailer. Their furniture is absolute garbage—cheaply made, flimsy, and falling apart within just a few months of normal use. It’s clear they don’t care about repeat customers because their entire business model relies on first-time buyers getting duped by their showroom displays, only to realize too late that they’ve purchased overpriced junk.

Overall I would not recommend Ashley furniture to anyone. The sales rep had NO CLUE what she was doing and sent me everything wrong and when I called to let them know they then wanted me to PURCHASE more stuff. Come get your crap and BYE.

Very disappointed. Bought a sofa, loveseat and chair. The delivery guys purposely hide defects. I had stains and 3 arm cushions for my sofa. The chair was too big for the space so I sent it back which clearly bothered them. Since then it’s been an issue trying to speak to a live human to get resolution. I feel I didn’t get the brand new sofa I purchased but a pieced together of a couple possible returned ones. Not sure how else you get the cushion configuration I received. They sent someone to clean the stains and ordered me the correct cushion (take it off another returned sofa possibly) but it’s not the sofa I paid for. Had the delivery guys not hid the cushion, I’d have sent back the entire set. The only people who call me are the ones asking if I’d like to replace the chair I returned. What do you think?! Of course not. Will not shop here again. Customer service is not their strength.

We purchased a leather recliner sectional from the Ashley Grapevine Store in mid January. Upon delivery there were two left arms to control the recliners vs a left and right. Advised to process an exchange. A week later get a call that the couch has been discontinued, can’t find the part anywhere, advised to call the store.. this is when the client service goes south. Eight phone calls and one month later nothing resolved … Salesperson was useless and Store Manager was annoyed I called him… Apparently not authorized to schedule a pickup of the furniture but no problem selling me a $1200 protection plan on a discontinued item. Escalation process was another waste of time so now disputing the charge - maybe I can charge them a storage fee? White Glove delivery service resulted in a scratched wooden floor - but at least they got back to me.

Ashley Furniture in Buford GA is bad store ever. No one deserve commission and they sold bad item and I been calling them for 100000 time. Never respond. Never help. They got money and pocket so they don’t wanna help. Bad service. I receive damage item and been calling them every day whole day. They moving me around and not giving any right answer. I am filing police report how they treating me and playing with me. I have all recording and all details. Never buy anything from Ashley. Ashley you're going out of business Buford one. Good luck for your bad service.

We purchased our couches in late January. They were delivered in early February. We have not even made our first payment!!!! Our sofa has completely busted! Hardware busted and wood busted from under the cushion. I called to file a claim and was told to call the store, I called the store and was told to do it online. Everyone keeps pushing the problem off on someone else. When I called the store it was a call center and the manager was being a ** about everything. When I tried to file the claim online they want to offer me a $170 gift card. ARE YOU SERIOUS!!??

Updated on 03/24/2025: We purchased a sofa sectional on February 12th, 2025, and the story declines from here. Three weeks later we set up delivery. The crew delivered it and when I came home that evening from work, the power recliner was not working. I immediately made a call. First, the salesman we purchased it from would not return my call. Second, when I got in touch with customer service they told me it would be a "warranty claim." So we are doing a warranty claim on a one day old couch I just had delivered that's defective? Long story short.. I have a log of every phone call I've made to Ashley. No one cares about your issue, no one returns you calls as they say they will. It's now March 24th.... over a month and this is still no resolved. First, they sent parts for a tech to replace the problematic issue.. They sent the wrong parts. Now.. they have photos, they have the serial number.

Ordered a couple lamps on Ashley Furniture's website, and I wasn't happy with the color. I called customer service to inquire about returning them, and was told I had to return them within 72 hours for a refund.... Even though I was shocked at the limited time to return them - mind you this was within a week of receiving them, I explained circumstances that didn't allow for that specific time span, and was told there were no exceptions period - WOW! Terrible customer service to not even make consideration on something that was beyond control.... just terrible!

10/10 Do NOT recommend! I purchased a couch 2 years ago as well as an additional 5 yr warranty from the Flint Michigan location. The finish on the headrests of the couch are now wearing off. I contacted the warranty company "Montage" & they inform me that this is not covered as it isn't accidental damage--unbelievable! They then graciously pushed me off on the store to try and get some resolution. After several conversations with the warranty company and the store they both just point fingers back & forth at each other & refuse to take care of the issue.

Paid over 3,000.00 and still have not received my purchase. I would not recommend to anyone. I was told I would get my stuff in one week. It is a month and guess what STILL NOTHING. I am beyond angry.

Terrible service, I purchased a new couch less than a year ago with a warranty. The couch needed repair within 6 months and needs repair for the same part again. Ashley will not replace the couch, only keep repairing it. I am sorry I purchased a warranty. You do not not get any say on replacement. I will never buy from Ashley again. Don't waste your money with them.

The day of my delivery I was informed by phone that I would only receive half my order. When my order arrived I was also informed that the legs to my sofa were not on the truck. One simple delivery turned into 4 separate deliveries that I had to take off work for. Also when I called the store the customer service lady threatened me. I filed a formal complaint but I know nothing will happen. It has literally been 3 weeks of total stress. Not worth your money or your sanity.

Buyer Beware! Don't buy here!!! Save yourself time, money and high stress! This company does not care a damn about its customers and is not available!!! No customer service. Cannot reach a supervisor, and they don't care. Called several times, spent 2.5 hrs on calls. Tried calling the store, cannot reach anyone. The purchase was not cheap $360. Came in 2 separate shipments on different days. Already past the 72 hrs of return policy. Will never buy from them again. very stressful, time consuming and no one cares a damn!!! And, the same product being sold for $100 less elsewhere. I was told I am unable to return to the store since I purchased online. That someone would get back to me in 3-5 business days. Still waiting. Feel stuck and ripped off. Worst company ever to do business with.

This is a horror story. We purchased a TV stand from Ashley Homestore. The delivery guy from Ashley asked us for $120 to install the TV stand and we agreed on it, even we think it's too much. There was a broken piece in the middle of the TV stand and the guy tried to hide from me. Instead, he used some paint and a tape to cover it and think I will never find out. Besides that, he did a terrible job, the cabinet door wasn't straight and the back piece of the wood wasn't lined up. I found out the problems after he walked away with my $120.

Worst customer service I have ever seen. Tv stand arrived five weeks after ordering (was supposed to be two weeks) with delivery rescheduled and it was damaged. Gouge out of the side and scratched all over the top, no shelving supports included. Called customer service where I submitted a claim, was supposed to be called within 72 hours…. No response. I call four days later and they say the previous person didn’t file my claim correctly. Filed claim again. I asked for a discount and was told no, one girl actually yelled at me and hung up. Called back and talked to supervisor who initiated an exchange. Exchange scheduled for 11-3, drivers showed up at 3:40, no English and smelled so bad like smoke my entire living room stunk so bad. Emailed customer service about how they were late and received no response at all. Never buying furniture there again. They don’t care at all about customer service.

We purchased leather loveseat and sofa and upon delivery there was a hole in the back of the sofa. It took 4 calls and finally going back to the store and dealing with my salesperson for an hour to get it resolved. We purchased the extended warranty, they had no idea who I was, so wouldn't help me. So getting in the salesperson's face was the only way and they decided to just send me a new sofa. (Cool). After 1 1/2 years the cushions are sinking, even with alternating where we sit. So I called the warranty place (Extend Protect). I sent them all the problem info along with pictures and they DENIED my claim. I PAID FOR THINGS LIKE THIS TO BE TAKEN CARE OF, and they denied it. I will NEVER buy from here again. WARNING their extended warranty is USELESS.

Super bad experience with return. The sofa came in defective. It was a power recliner and won't close. They said they would have to send a technician to fix it which was like 20 days after the delivery and the ticket was raised the same day as on delivery. It's still sitting as-is. DO NOT buy any furniture from them. You would be on calls forever with no action.

I recently had a profoundly disappointing experience with Ashley Furniture. We paid approximately $9,000 for what turned out to be a defective product. The sectional piece we received had a noticeable size discrepancy, with the left section being cut shorter than the opposite side. Despite their technician's efforts to fill in the gap, it was clear that this issue could not be fixed, as the pieces were fundamentally mismatched. What’s more troubling is the complete lack of transparency and communication from the company. The technician acknowledged the problem but reported otherwise, leaving us in the dark and frustrated. We've been bounced between different technicians and representatives, each time receiving false assurances that the issue would be resolved.

We purchased an outdoor sofa set and it’s falling apart after 2 years, the plan we purchased is for 5 years and they are denying the claim without even looking at the damage! I’m getting the run around when I asked to cancel the plan and reimburse me for the amount paid! Never buy from this company!! They are 💯 a scam!!!

Hi I had a very frustrating experience today. I purchased a couch and love seat and a coffee table with Ashley Furniture agent over the phone. I was made aware that if I don’t like the product as long as I return it to the delivery drivers right away my card will be given a full refund. So today when the delivery came I did not like the sofa set and told them, "Take it back and make sure I don’t get charged for this delivery since I am returning it right away."

Hard to believe this big fat Corporation would not make an exchange. THE salesperson told me the item was black due to no floor display. It arrived Brown and I complained with customer service and they were too lazy to call the store and find out that I was telling the truth. Was told I signed for it so I am stuck with it. Was willing to exchange for a lower priced item with no money refunded. Corporate could give a damn about personal service. I'm 70 years old and couldn't see it was brown until the truck left. Policy says once accepted no returns. Never addresses exchanges. Will never shop here nor will any of my friends or family. All humans were like robots who could just mimic their policy which only addresses returns not exchanges. Even if their own fault.

Complete garbage. They used a broken piece of wood to build this couch (check my pictures). They put a bunch of staples in broken wood instead of using a new piece of wood. We haven’t even finished paying this couch off yet and it’s going in the garbage tomorrow. Shame on you Ashley, for selling this trash to the public. You don’t even deserve 1 star. Negative 10 stars. Buyers beware.

My husband & I purchased a dresser & two nightstands, along with a desk for his office. $3,000.00 later the dresser smells disgusting and making me sick, and a $750.00 desk we purchased a drawer does not go in. I called three times, and I was told since I picked furniture up, I had no recourse. Are you kidding me!!!! I could see if time went by, however, the drawer would not go in the desk. They stated it would cost me$150.00 to have someone come out. As far as my bedroom set, still no answer and my chest hurts I am getting dizzy. I wonder what they are going to do when I go to the Dr. on Monday and we file a lawsuit.

We bought a sofa & loveseat with recliners from Ashley. Several weeks later we notified them that the cushions on the sofa was sinking in. They sent a repairman & he ordered new cushions. When he came over to install them it seemed he really didn't know how to replace them. So he began to rip the underlining off the first recliner. It took him about 1 1/2 hours to replace the first cushion. Note the underlining was tacked back but it was attached crappy. The second recliner took him no time. The repairman did state the couch was defected & if the new cushions didn't work, we would get a new sofa.

We bought a $1900 Purple mattress and $120 mattress cover from them less than a year ago, reading their reviews saying that it was an excellent mattress. I have had several back procedures and have back pain so was looking for relief. Well, the Purple mattress is NOT the mattress that they highly recommended. It is defective. We kept thinking it was just my back but it wasn’t, it’s the mattress. You can’t see any defects from the outside, but you can feel and tell from the inside. They had us do a measurement of a divot, but you can’t measure one because you can only feel yourself roll to the middle of the bed. We roll from the outside of the bed to the middle of a king size bed. We have explained this to Ashley Furniture and they will DO NOTHING to compensate us for our useless mattress!!

Horrible communication and service. Let me buy a chair that was discontinued and when the time came just threw what they had in my house and did not give me the chairs I paid for. Terrible terrible customer service. Do better.

ALL AROUND TERRIBLE EXPERIENCE & POOR QUALITY!!! Ashley sold me furniture they claimed to have in stock but they didn’t. It took 2 months to arrive and when it did arrive, pieces were broken, chipped, and cracked. They sent replacements 2 additional times and the items we all damaged. Customer service has been awful; very likely you have to be put on hold or wait in a queued line. Also, delivery men rush putting my items together and handle my items carelessly. DON’T RECOMMEND PURCHASING FROM ASHLEY AT ALL!!!

Worst customer service ever. I called six times and had five different customer service agents blatantly lie to me about the status of my order. Finally, the sixth time I had to speak to a manager, who finally told me honestly what happened with my order. I waited an entire month to get the truth. I would never ever order anything from these people again, their furniture is the worst quality and their customer service is even worse than their furniture quality.

We walked in and found a bedroom set we liked. We looked around at different places and decided to buy the set from Ashley. The purchasing process was fine. We were given a date when it would be delivered. I took the day off and then two days before delivery we were called and told not everything was going to be in so they changed the date of delivery. The customer service people were very rude. When the set was delivered the delivery people were very polite and took great care setting it up. The sides of the bed frame were damaged so they couldn’t set it up.

Never ever buy from this company!! The sales people are liars and the sales managers are unhelpful and unresponsive. You call after they give you their work numbers and never return the call or pick up. Then you go up there to the store to speak with them because there is a problem and they tell you to call customer service! What!?! I am up here because your salesperson made a huge error that effects what I bought, it came unassembled and I wanted and specifically asked for assembled furniture. You are claiming the salesperson made a huge error and you are giving me numbers to call!?! Ok so I call the numbers, they have no idea what I am talking about because they can not find my order number in the system.

I purchased a complete bedroom set from Ashley on November 30, 2024. I had an issue with the dresser, chest, and one of the nightstands. However, my biggest issue is the nightstand. Both of the drawers on one of the nightstands are off track. The glides are defective. I contacted Ashley Furniture and they gave me the run around for about a week. Finally, after a week and a half, I was given instructions on how to submit a claim. Instead of replacing them they sent the items for repair and told me to contact them after I received the package. It took about a week and I received the items.

No one has ever had a good exp here. They tried to not bring a mattress up the stairs because it was frozen and could not be bent at all. They told my handicap father that in a hour it will be thawed but they can't wait, they are too busy. They then tried to take the old bed, and just leave my dad with nowhere to sleep. It was insane.

Had the worst experience at this Ashley store! 2028 Whitehall PA.. The sales person was very dishonest.. We purchased the furniture and area rug that was on displayed with it, but the sales person neglected to inform us of the damage that it had., being it was underneath the furniture and the stains and just poor condition of the carpet, we were finalizing the purchase when he rolled the carpet up.. He knew this carpet was not suitable for sale, he did not notify us, just looking for the sale and the fact that they do not give returns or refunds on floor samples.. Was a big argument... It took me two days of arguing with them to get my refund in over an hour and a half to finalize the return making all kinds of excuses of the order is locked the manager has to approve it which he is not here we can’t get the shipping removed so we can’t finalize the return blah blah blah.. This particular store has dishonest people and management!

We have bought a few pieces there but no more. We bought a couch the end of November and paid cash. They told us the dining room set would be delivered on 12-28-2924. 12-28-2024 came along and nothing. We get a text later that day that states the new date would be 1-18-2024. The table arrives and it's really wobbly. When you put the leaf in you can't close it because the holes are off and the tabs won't go into it. Their customer service says they won't take it back even though I called within the 72 hours. They wanted me to crawl under the table and take pictures of the serial number. I took pictures of the gap and explained the problem. They have now ghosted me! I will NEVER buy a damn thing from them again!

We bought a sectional at the Riverdale UT Ashley's. Our sales person Stephanie V. was great. Unfortunately the delivery and quality control has been terrible. The 1st delivery attempt we found that the fabric on several corners was worn. We sent it back. They told us that they were going to do a "VIP" inspection before delivering the replacement but they delivered the same piece with more damage. We sent it back and attempted a 3rd delivery with another "VIP" process but they just kept trying to deliver the same piece of furniture which at this point had been on and off a moving truck 3x and looked like it. We attempted to resolve this with Ashley but they outsource the delivery. Don't seem to have control over the warehouse or delivery.

Purchase a mirror and the address was my old address. Called right away to change address and guy name Spam told me to just cancel first order and order again and put correct address which I did right away. Next day got email that I will get my first mirror by Friday and to my old address. I called again and lady tried to lie to me telling me mirror is not shipped yet and they will cancel it. I checked tracking and mirror was shipped already to wrong address and will arrive this Friday So they never cancel my order plus lie to me. Now I paid twice for same mirror and nothing they can do about it. Do not order online. You will regret it. Never gonna order anything from this people again.

I ordered two couches for which the sales person and the person at the warehouse who scheduled the delivery noted that they would reposition two old items. I confirmed with both of them that I lived in a building and that repositioning would mean bringing the items down to the ground floor where there is a disposal. However both the delivery guys and customer service said that is not their policy and that items can't be moved from outside the unit. If I was told the truth upfront I would have arranged for the old furniture to be removed.

This company at the Corporate level is a joke. Zero customer service once you leave the store. Ordered 7K couch in November... here we are in Jan and still missing a piece. You call and all you get is Philippines. This place is a joke. I will never EVER buy from them again. The CEO of this company should be fired.

I wish I had read these reviews prior to making a purchase from Ashley Furniture. I will never buy from them again. The quality is terrible. No customer service whatsoever. My chair didn’t even last a month and it is falling apart. The furniture may look nice on the showroom floor, but that’s as far as it goes… I purchased two Kamari’s swivel chairs and a sofa. I purchased these items from Ashley’s in Springfield, Mo.

I ordered $8,500 worth of furniture at Ashley near Laguna Niguel CA. It took 16 days for delivery of 12 pieces. After sleeping on an air mattress for 2 weeks I received everything including a queen sized bed and frames and a Beauty Rest Hybrid mattress. I also had ordered a queen size box spring. However the warehouse messed up the order and sent a double box spring instead of the queen. So I have to wait 4 days to receive a new scheduled delivery of the queen box spring.

We purchased a couch and loveseat and a queen mattress with mattress cover. The loveseat has been delayed twice and the mattress cover was wrong size. Paid for premium delivery and it was delivered short. This is not customer service. I can't even get someone to talk to. Terrible company, should close the doors.

I purchased 3 tables from Ashley in December. One came damaged. 3 times they have been here with other damaged tables. Once my order got canceled because the customer service rep Stephanie entered it wrong. I sat here waiting in the morning for my text of my window time frame. They do not care at all. I have contacted the BBB and a local T.V. station. You should not be in business.

I purchased a sectional in 2023, I paid 2650.00 for it, thinking the quality would hold up but just in case something went wrong I purchased warranty on the sectional. Here we are in 2025 sectional seating is all broken down and frame squeaks when you sit down. We are very particular with our furniture and we take excellent care of our furniture. I filed a claim with the company that carries my warranty, to find out frame and break down of cushions are not covered under my warranty after the salesperson who sold me my sectional, said it would be. Never again will I get taken from Ashley Furniture and their warranty company. Stay away from Ashley’s. They carry a cheap product even if you do pay a lot of money for it and for sure don’t buy the warranty. It is no good.

Quality of couch seemed decent at first. We bought the 5 year Protection plan and in 18 months, the couch padding was sinking closer and closer to the floor every time you sat down. It was structurally sound/framing was is good condition, but the fabric and cushioning was causing the problems. Because the fabric and cushioning wasn't damaged, torn, ripped, they said the couldn't help us. Nothing in the protection plan named our problem with the furniture and the protection plan was useless. In less than 2 years, we purchased another new couch and it sure wasn't from Ashley. Thoroughly disappointed. We didn't spend a ton of money but we certainly expected the couch to last longer than 20 months.

I purchased a Noble Firm Queen Mattress that was not firm as I ordered, and it got filled up in the middle of the mattress but not by head and feet sides. To be able to have the pillow flat straight, the gap should be filled with extra rolled sheets/towels. The mattress is getting softer and softer, and is giving back/neck pain. The technician that came to check it out did not do much, but measured the width and length. He measured the head side of mattress but not putting the tape to very end of mattress but on the area where it would showed lower inches. I asked to check and take a picture of mattress being not firm at all. He refused to check it or take pictures of any of my concerns, like he was sent to check only to deny any factory defects.

⚠️PROCEED WITH CAUTION!⚠️ I purchased table and chairs and after the delivery date being pushed back twice, the table finally arrived. After the delivery drivers set it up, I knew it wouldn’t be a good fit once my other furniture pieces arrived. I informed them and told them that I wanted to keep the chairs but not the table. They told me that they couldn’t take any furniture back unless it was approved. Once I inquired about the approval process, they gave me a number to call. I immediately called the number and the recording said they were closed for the day (7:30/7:45pm). I informed them of what the recording said and they insisted that they couldn’t seek approval elsewhere and that they wouldn’t be able to take the table back on the truck. They left by advising me to call the next morning. I couldn’t make them take the table and they left.

September 2024 purchased a queen size sofa bed. Customer service was on with delivery person to confirm delivery, and I asked her to wait on line until mechanism was viewed. The representative said 24 hours if any problems and abruptly hung up. During the next few hours, room had a terrible odor. Obviously from couch. Closed the door and called customer service. They said to move couch to garage to air out. Further discussions and phone calls, they admitted to spraying cargo containers for rodents.

I can say this with total absolution, I will never, never buy anything from Ashley Furniture again. Several months ago, I spent nearly $4k on furniture for my new house. Some items were shipped within a decent time frame while others took months. And when they did arrive, some of the items (barstools and console) were damaged. When I called the store where I purchased the items, they could care less about my problems and told me to call their customer solutions department and file a claim.

Purchased a sofa bed on Nov. 30. Needed it for Christmas guest. Was assured it would be delivered before Christmas. I gave door measurements because I was concerned it might not fit. Salesperson measured the sofa and told me it would surely fit. After paying in full, I learn later that the item isn't even going to be shipped until after Dec. 11. Didn't arrive until Jan. 7th. AND IT DID NOT FIT THROUGH THE DOOR! Delivery guys didn't even take it off the truck. I am so mad. Now, they want to withhold the delivery fee plus 10% of the total cost. THIS IS ROBBERY! Not impressed. Had they just given me a full refund, I would have been disappointed but willing to go back there. Now, I say stay away.

Terrible experience, they made errors and took too much of my money, can’t as of yet get it back! They give you the run around on the phone, they pass you around from person to person giving no true answers. I was lied to several times. Still waiting to see if they return the extra money they took from me. Be extremely careful with these guys.

Nice salespeople. Furniture is ok for the price. It's not well made that's for sure, but it's decent enough and looks nice. However, DO NOT BUY THE PROTECTION PLAN EXTENDED WARRANTY! We paid $899.99 for the "protection plan" and so far they have denied all of our claims. They even added insult to injury, suggesting we could pay additional fees to have things repaired. We have a loose dining room chair that has hardly been used, a sideboard that has a door that doesn't stay closed, a chip in our dining room table veneer and our sectional looks pretty worn already, with "pilling" to fabric. I also didn't realize when I bought the sectional that the pillows are stuffed with what appears to be horsehair and can't be washed. Very disappointing.

The four managers at Ashley Furniture Store in Clearwater Florida have no idea how to run a store. 24244 US-19 Frontage Rd. N Clearwater FL, 33763. I was the liaison between the General Manager (**), the Sales Manager (**) the office manger (**) and the assistant office manger (**). Their communication with one another was poor, ineffective and inefficient. They did not let the other know what the problem was that we were having (I will say ** did help us pretty well too, even though communication was poor with other managers).

Excellent Customer Service at Ashley Furniture in Jacksonville, Florida on Blanding blvd. Valerie ** was very courteous, friendly, knowledgeable and pleasant. I had an overall great experience with this Sales Representative. Anyone shopping for furniture I recommend Valerie!

Purchased a sectional to be delivered in 2 parts due to a piece on backorder- one piece was damaged at time of first delivery. Delivery driver said that he would let the store know so a replacement piece could be ordered. On second delivery the damaged piece was not brought. Same driver as before said the damaged piece was ordered. After not hearing from Ashley Furniture in a few weeks, I called and the piece was not ordered. The driver did not report it. They are refusing to fix the damaged piece because it has been in the house for over 72 hours. Customer Care call center was rude and told me to use my extended warranty.

I ordered a mattress online and I did not order the right size. As soon as I received the confirmation email I called them to cancel and order the right size. I was informed I had to wait a few hours, when I called back I was told I had to wait until there was a tracking number which I was trying to prevent it being shipped. 2 days later I was told the order had been canceled until a few hours later receiving an updated eta. So I call them back and was told I waited too long to cancel it and now have to reject the delivery. So I escalate my complaint and still receive no customer, no return and the mattress is somewhere out there. I have been a long time customer and after this ordeal I’ll never step foot in a store or order online! The customer service is complete garbage!

Worst service and employees I ever seen. The Management is absolutely Horrible. They tell you one thing to purchase the furniture then they say they did not say it. They argued with me for weeks and never did anything to rectify my problem. Sent wrong and damaged furniture more than twice. Call Corporate several times but they always gave me the runaround and did Absolutely nothing to help my problem but they are on time every Month to take my Payment. I'm IN Temple TEXAS so please beware of this store for your Own Sake!

On 12/6 I purchased an item for $384.96, to my surprise I was charged twice for this item by supervisor of Broadview Illinois location. On 12/8 I went into the store & was met with horrible disrespect & told they’ll process the info. After being treated so terribly I decided to cancel the order altogether. I’ve reached over a dozen times, just to be told 7/10 business Days. Today is 1/3 & I’ve yet to receive my full refund!

Horrible customer service. If I could I would rate it lower. I could not get ANY update on my order from customer service. The order was canceled without notifying me. And agents were not helpful and had a lack of knowledge.

Went to the Ashley Furniture store in Palmdale, Ca. We were looking for a new bed, and other home furnishings. Annie K. was our sales associate. Annie was extremely helpful and knowledgeable and guided us to exactly what we needed. We purchased a Tempur-pedic bed and a few other home furnishings. We needed these items before the Holidays and Annie was able to schedule the delivery when we needed it. The installers arrived on time and were very efficient in the assembly of the bed. We are extremely happy with Annie and Stephanie for making everything come together when we needed it to. It was a pleasure working with them as well. We highly recommend this store, for your home furnishing needs.

Do not buy an extended warranty. Is a waste of your money. They don't want to cover. Ashley's sales representative told us it would be cover. Know they are not. Covering it and I still have two more years on my warranty. Be very careful when buying anything from them. Just like a politician they promise you. Just to get your money. New Port Richey...

This company is not for the customer in any way. If you buy one of their products as a gift, it is not returnable even still in the box. No matter what, they will not exchange, return, or refund you anything. The lady on the phone had an attitude to start. I highly recommend to never do any business with this company!

My order was promised for delivery within 2-4 weeks. However, it has now been over 60 days and I have still not received the complete order.Furthermore, the items I have received were in unacceptable condition. The "white glove specialists" responsible for delivery caused damage to my dining room table and bed frame. Despite these issues, customer service representatives advised that the furniture was still usable. However, this proved untrue when the bed frame inexplicably collapsed at 3:00 a.m. one morning. In addition to the collapsed bed frame, the couch frame is significantly warped, and the dining room table has visible scratches. To add insult to injury, the dining room chairs have yet to arrive. My attempt to resolve this situation through the Ashley online customer service email has been unsuccessful. Their proposed remedy of sending someone out to assess the damage months from now is completely ridiculous.

I bought a mattress, foundation and frame on December 2, 2024 at the store at Millennia in Orlando Florida. Was told by sales person it would all be delivered on the 19th of December. Got an email confirmation confirming it. I went into the store on December 15, to check on my order because I hadn’t heard from the actual delivery department. Customer service told me it was out of stock and wouldn’t be delivered until December 26th. When I called later to cancel the order because that date was too late for me. Plus the sales lady didn’t tell me it was out of stock. Spoke to customer service Kristen. Said she canceled the order and refunded our bank account. I had paid in full for the items. Waited another week. No refund. Went into the store again to once again cancel my order. Customer service made the proper refund. That was on December 24th. I felt lied to so many times. I’ll never go back to that store.

Bought a surprise gift for Christmas. They will not allow an exchange or return. They only care about the money they make, not the customer. Will never buy from them again. Asked to speak to a manager to explain the gift and was told no returns or exchanges as it is policy. Explained again it was a surprise gift for Christmas, was told sorry, no returns, refunds, or exchanges.

This is the worst place to buy from. Chairs came broken. They wouldn't let me return them. Tech came out said they should be replaced. When I called to follow up they said that the tech said my floors were uneven, which was a lie. Months later still dealing with this.

I've ordered around 5-6 mattresses from Ashley in the last few years as we moved several times. I've never had a problem before. I ordered a queen size mattress in a box. We get in a couple of days and take it with us as we move from Alabama to Michigan. We get in our new place and open the mattress up - it's a full mattress not a queen. I chat with customer support. They refuse to make it right - either send me a new mattress or refund the difference between the two. Nope - said that since we changed our address - they couldn't do anything. Their suggestion was to sell it on Facebook marketplace. Horrifying bad customer service - they lost a customer.

Terrible decision and a experience, I order sofas and I was waiting for 3 months, I cancel my order and I am still waiting for my refund it very ridiculous, I am not happy and not recommended pay before for nothing

The Mount Holly, New Jersey store was excellent. Abraham was very helpful, pleasant and attentive. We utilized a third-party delivery called Excess, Sean great, arrived in under 48 hours. Overall fantastic experience.

Just received my order from Ashley on-line. I purchased 2 ivory and taupe accent chairs for a total of $779.00. I got 2 shades of grey. Went to the store next day and they gave me a number to call. After speaking with customer care (in Philippines) and holding for 45 minutes she said the lighting on-line is a lighter version of product? Said not to call store, nothing they can do! I tell what I CAN DO, call Amex and cancel the payment!

I purchased a dining room table and noticed damage on all four corners of the table. Because I reported it more than 72 hours after it was delivered they refuse to do anything about it. I WILL NOT SHOP IN ASHLEY'S AGAIN.

Horribly made furniture. First, the employees at the store are amazing people. I got furniture about 16 months ago and the seams are ripping already! Protection plan is a joke. The lady was rude and unhelpful. Never ever again!!

I would give Ashley Furniture zero stars if I could! Purchased a $1200 king bed on their website. Within a few days, and I haven’t even received my order, the bed went on sale for 50% off from its distributors. I call Ashley Furniture and requested a price match. Had to waste over 30 mins w India or whatever country agent was in, only to be told that they couldn’t price match it, but they’d give me $50 coupon for future purchase?! Absolutely done w Ashley Furniture! It’s very apparent that they could not care less about their customers and their business!! BUYER BEWARE!!!

I recently purchased furniture from Ashley and paid an additional fee for setup services. However, upon delivery, only the table was set up. When I inquired, I was informed that the setup fee only applied to the table, not the chairs. This explanation seems unreasonable, especially considering the cost of the furniture and the additional fee for setup. Given this experience, I would not recommend Ashley to others.

I applied online for a credit card. It says, it’s pending and for further info. To call this number. I called and she needed me to upload a video of myself. I was appalled and shocked to say the least. She transferred me to a manager. This manager was so rude!!! I never heard of a credit company asking for a video. She mentioned, I could verify a different way. She would send some information in the mail and I would need it notarized from my bank. Really??? I understand them needing my income statement, drivers license and ssn, but anything else, no way! I will take my business elsewhere. Someone who appreciates it!

Hello, 15 days ago I accidentally made a purchase and within minutes contacted customer service to initiate a return. I’ve called and emailed many times now. Frustratingly I feel like I’ve been given the runaround. Initially, I was told to call back when I received the item. Additionally, I was told I wouldn’t be charged for a pickup of the item from my house for the return (recorded). However, during another call, they couldn’t confirm that the pick-up would be free. These inconsistencies continued during the multiple calls. The item is too large and heavy for me to return myself.

Having two kids, I was looking for a functional and easy-to-clean living room furniture. I only purchased the Lindyn beige corduroy sofa and swivel chair because I was led to believe that the $500 warranty covered all cleanings and repairs and if not satisfied would be replacements in the color/material of my choosing! Sounds great, right? I filed my first claim months ago only to have received a solution to clean the sofa myself and was told that the cleaning company does not service my living area. After emailing the escalations supervisors, the best solution was to replace HALF the sectional and that the warranty would no longer apply to the new piece...I simply do not want a beige couch that can not be cleaned. Had I known the warranty was such a flop I wouldn't have made the $2,200 purchase. Ashley, make it right!

Warning, warning, warning - never, never, never, buy from Ashley.!!! Why!!!! 3 weeks after purchase!!!! 1- Quality of product, - The corner sectional back broke and reclines. (plywood) no return policy.... Even defective product. 2- The claim department is slow and can't resolve anything and will defer resolution - time wasted. 3- Prefers to offer discounts first and avoids replacement or to rework new furniture taking about 3-4 weeks. Do not buy ashley furniture. You will be sorry!

Thought we found a great deal online with them, ordered it and they gave us the run around. There a hold o it’s lifted there another hold. I call, get it lifted and by the following day today it was cancelled by them and no one can help but they want me to order the same table for $300 plus more than what we found it. Clickbait

I purchased a kitchen table a year ago & it was under warranty. I recently noticed white spots on the top from maybe hot or cold items placed on it. I contacted regard submitted a claim. They scheduled a replacement. The message I received said delivery would be between 3 & 7, they showed up at 8:30. They left the boxed table in my kitchen, mind you & the damaged one is still in kitchen! I have called every day since delivery & been told nothing but a bunch of lies about them coming to install new table & remove the old one! The entire process has been nothing but a nightmare!! I stay on the phone with people who has no idea what they are doing!! No communication skills & not sure what else to do.

Just saw an ad for Ashley’s Furniture. We bought a leather recliner and love seat recliner from them. 1 week after the delivery we had to have recliner repaired and the the frame on the love seat (side that we never used) broke later. Warning…very poor quality for the money we paid! Suggest shopping elsewhere for furniture.

The only good thing I can say is the furniture arrived on time. Let’s start with the language barrier, English not first language so could not communicate well, therefore no discussion on how they were going to set up furniture where furniture should be placed etc. Two man crew, both entered home with no booties to protect floor (number 1&2 on the survey sent out after delivery completed). Rushed assembly on bed, I had to stop them and show where they needed to “fix” the assembly several times (big complaint on bed is that assembly is done improperly). And then the damage to the mirror and no hardware to attach to dresser.

I was in search of a side bar/ buffet server that would match my dining room table I had purchased from Ashley. I found one online and went to the store in Myrtle Beach to check it out on 11/23/24. I was greeted with a welcoming group of people and my sales person was Kenny **. He said the particular item I was looking for was in the warehouse in NC. Sales remarks on the TENTATIVE DELIVERY indicated 8-12 days--business days, but days. I contacted Kenny at the end of 12 days and he reported the the buffet was going on the truck on 12/9/24 and would be unloaded and someone would call to schedule a delivery time.

Buyers Beware. I went into an Ashley store and found the exact same headboard I bought almost 20 years ago and was elated! I loved my original one. My son also needed a new bed so thought I'd kill two birds with one stone. Along with his new bed frame and new mattress, the sales lady told me I would absolutely need a box spring (foundation), so I went ahead and let her add it to the order not knowing any better. I ordered November 25 and was told the earliest delivery would be December 5th. The expected delivery time and the actual delivery was fine, the men were nice enough. However, I was told the box spring was not needed, in fact, it would be impossible to use it because it was way too high, so much so that the bed would reach halfway up to the ceiling. I was told to "reject" the item and they would refund me the $$.

Absolutely terrible. The holes didn’t even lineup to screw the chairs together. I had to drill holes out so they would fit. Barley was able to make it fit. After finishing them they didn’t even sit on the ground straight.

I am writing to share my extremely disappointing experience with a recent purchase from Ashley Furniture located at 22705 Savi Ranch Pkwy, Yorba Linda, CA 92887. Initially, everything went smoothly. The salesperson was helpful, and we purchased a leather sofa and loveseat with electric reclining capabilities. The delivery process was seamless, leaving us satisfied with the service so far. However, the issues began the day after delivery. We quickly realized two significant problems with the furniture: the sofa's backrest was too vertical to be comfortable unless reclined, and its height was unsuitable for our smaller room. Because of these concerns, we decided to return or exchange the furniture.

Horrible customer service. We ordered a Memory Foam Mattress with recliner. After waiting 2 weeks, on the day of delivery we still hadn't heard from them to confirm delivery time. We had to call them only for them to tell us they don't have our mattress yet and we'd have to wait another 2 weeks. It blows my mind how they never even had the courtesy to call us. We ended up canceling. Spend your money elsewhere where they treat you like a person and not just another number.

Purchased sectional 3 years ago. Paid extra for extended warranty (now know it is a total cash grab). Was told it covered everything however now chaise lounge cushion is sagging and other cushion covers are ripping and found out NOT COVERED BY WARRANTY. So why offer it other than to take more of my hard earned money!! First & last time I will buy from this company as the sales force do not tell the whole truth and just want to make money!! Horrible customer service & horrible product!! I urge you to shop elsewhere!!

Robert provided excellent customer service; he was very attentive to my needs and what I was looking for. He maintained constant communication throughout the process to ensure that I received my purchase timely and with no issues.

I recently purchased furniture from Ashley Furniture, and while the experience started off on a positive note, it ended up being quite frustrating.

Purchased a power recliner sofa as a Christmas gift for my daughter. They did not have any in stock but had 1 left in the warehouse she liked. They told her it was as is & did give the discount. Sold her an extended warranty. She goes to pick it up gets it home & there is an issue with the recliner. Call to put in a claim, denied as it was an AS IS piece. Ok, so I called the store to ask if I could schedule a service call (pay for it & the parts), denied as it was an AS IS piece they will not repair. I asked how did we know what was wrong unless we checked it out. Again, there was nothing that could be done. So I have spent $1600 on a sofa that doesn't work & purchased an extended warranty that is not valid.

I purchased a Leesworth reclining sofa and matching recliner from Ashley in March 2024, right before an emergent back surgery. Once they were delivered, I don't remember them being like the ones that were on the display floor but having the back pain I couldn't be entirely sure until I had recovered. Once recovered I called Ashley's customer service department and they did arrange a visit from a technician. They said I had a 1 year manufacturer's warranty that could be used. The issues were my recliner set at a spot where it made me stare at the ceiling and my feet were not on the ground so I always needed to be reclined and that was not even comfortable. The one in the store allowed my feet to be on the ground and was extremely comfortable when reclined. The sofa sat back at an angle where my chin needed to be tucked causing neck pain.

My wife and I decided to shop at Anderson, SC Ashley Homestore for a guest bedroom set. We brought the 20% off discount card we received in the mail. Everything in the store that we looked at was on sale already, so we could not use the 20% discount card. We decided on a bedroom set and mattress. We were told by the sales rep that it would be 2-3 weeks and had to pay the whole amount upfront.

Ashley Furniture used to be pretty good as I’ve purchased in the past. I recently purchased an entertainment center and 3 piece coffee table and end tables. I just refused the 4th attempted delivery because they keep bringing damaged items. Terrible lack of quality and inspections.

My bed arrived damaged and getting the replacement piece was not easy. Their customer service treated me like I was the enemy, and I had to prove it arrived damaged even though I called the same day it was delivered. They never responded with updates on the process, and I had to contact them several times to get them to finally ship the piece I needed out. I never even got the missing screws but was able to go to Home Depot and get screws of a different color.

Don’t waste your time here. They lied to you on delivery and also the delivery drivers. I refuse the product because it was not all there and the driver lied to me that I was getting it delivered the next day so now they want me to pay for when I refuse it.

Would give 0 stars if possible. Ashley Furniture is GARBAGE! We bought a set of couches 2 years ago with recliners on each end. All 4 recliners have broken and we're still paying on their trash for 3 more years under their 0% financing. I would also offer 0% financing if I knew my product was terrible.

I bought a Mcteer recliner and upon opening the box I had noticed the back at the base was cracked and cracked good. Instead of replacing and making good on the fact my intent was to buy a new unbroken piece of furniture they insisted they could only repair it. Buyer beware when dealing with them.

I had purchased a dinning room set for my daughter's new house she just bought. Did this in Nov 8th. She was having a party on Dec 7th. Someone canceled the order at Ashley. No table for her party. I called and no one can help me. All they do is apologize. Which don't help. My daughter was so upset. They told me it was going to be there on November 29. Got an email a week before saying it was going to be delayed. So called on the 29th to find out when it will come. The guy said I will get a call 2 days before the 25th with a date. Told him that is not good. She is having a party on the 7th. Couldn't help me. Hung up and called back 4 times. Each time I asked for a supervisor did not get one. They said the guy canceled my order which I DID NOT give him permission to do so. The company sucks. What it comes down to is I paid 1600.00 for a dining room set that I can't get and my daughter is crushed. Will never buy from Ashley again.

Every time I make a payment I flinch. They sold me some dirty used stuff and when I told them they told me it was too bad for me. They couldn't do anything about it or wouldn't do anything about it. Everyone I see I tell them don't you have fun. It's only been 10 people but word of mouth I hope will kill that company. They are absolutely worthless. You may just take people's money for nothing.

I have been a loyal Ashley Furniture customer for years. No issues up to this point but 6 months ago I bought a Recliner Chair for my wife $900 with delivery. We recently moved for a job opportunity after we bought the chair a month later. Everything was fine up until the 5th month of ownership and then the leg rest suddenly broke on the left side. I called Ashley about warranty and expected them to say, "No problem. We will fix it right away." I was astonished and appalled when the the supervisor said the warranty is completely void if you move from where the chair was delivered. Yes, you heard me right. If you ever move your warranty is void.

We bought several furniture from them. Some of the furniture was damaged when delivered and I sent it back. They said replacement will come within 48 hours. We didn’t see anything for two weeks. We kept calling their phone number but the automated phone system wouldn’t transfer to a live agent. Their phone system is extremely frustrating. We finally drove to the store that is 40 minutes away from us to ask when they will deliver our furniture. They are very nice when they sell you something but don’t take care of you after that. Everything and all questions will go through automated phone service. DON’T BUY FROM ASHLEY.

Do not use this store under any circumstances. I recently bought a new bedroom set and mattress (that can be raised at the top and feet). When the bed was assembled, the guy told me that I did NOT need the slats that were included because it was an adjustable bed. I immediately called Ashley while the guy was still here and I was told NOT to accept the slats. They were not even brought into my apartment. Now I'm trying to get a refund ($217.49) and Ashley refuses to give me a refund for the slats. I plan to have my attorney call them and I will file a complaint with the Better Business Bureau. My sister warned me about buying anything from Ashley. I should have listened.

I’ve been a loyal customer of Ashley Furniture for years, but my recent experience has completely changed my perspective on the brand. I am beyond frustrated with their customer service and feel completely disregarded as a customer. I purchased furniture that arrived damaged and was of poor quality—wobbly, cracked, and unfinished. As soon as I noticed the issues, I followed the proper procedure and contacted their customer service within the 72-hour window, as instructed. I have receipts and documentation to prove that I complied with their complaint process. However, despite this, I was given the runaround at every turn.

Ashley Furniture products are made from cheap quality materials and not expected to last over the warranty period. In november of last year we bought a bedroom set from Ashley and have had two issues with the bed frame. The sleigh head board we bought had cracked, and was replaced. The second issue was with the bed railing. The wood had snapped off (see image). Both times dealing with the warranty repair was a hassle, multiple calls, visits and examinations are needed to facilitate getting a repair. In the second case, the railing, I had to dis-assembly the entire frame to put the bed on the floor. This whole ordeal will take longer than 3 weeks to resolve. They told me they will replace the rail, but not re-assembly. I would recommend getting the 5 year warranty if you must use ashley though expect to be put out by the company when you need their help.

We purchased a bed, nightstands, and chest of drawers back on September 8, 2024. Today's date is November 26, 2024. All they have managed to deliver is the bed. Every two weeks, our other three items have been pushed out repeatedly because they haven't arrived at local warehouse for delivery. The warehouse lady has been awesome at checking on our items. However, after close to 3 months, we refuse to be out of the money with a bedroom out of order due to shipping issues. We spent almost $1 000 on these items. I don't recommend you deal with Ashley Furniture (especially Hixson, TN). Apparently, they have no pull to get your items.

I ordered a TV stand online from Ashley Furniture which a piece of the stand came broken so I called customer service and spoke with a rep (Noralyn **) and it has been a nightmare trying to get the part ordered and shipped to me. The rep will not respond to my emails and I cannot get an answer from any other rep after being on the phone for over 30 minutes. I will never order from Ashley again.

I was told by few friends & family to go to Ashley Furniture for my furniture purchase, so, I did & it went well in the store... until it was the day of my delivery, I got the delivery & setup deal. The guys was good with setting up everything until they saw they were missing the main part to finish the setup, (the bed slacks) so the guys contacted the warehouse & to my surprise "NO one" offered to deliver the missing item so my son would have a bed to sleep on... I contacted the store with the issue & was told that someone would "probably" be able to bring the missing items & would call me back shortly, 1-1/2 hour passed by & had to call the store back to get an answer. The delivery guys had to leave & the only option I was given is to pick up from the warehouse or wait another whole week for a delivery. Why when I paid $$ to have everything done.... STILLING WAITING FOR SOMEONE TO HELP WITH ME GETTING WHAT I PAID FOR!!!

Please don't trust this store. I moved to my new house on October 12 and bought a sofa with ottoman and a mattress, they promised to deliver everything to me within a week, they only delivered the sofa and the mattress, which came with a defect but to return it would cost me more than order, and Ottoman never delivers it (I had the opening party without this) and finally last week they brought a whole stained brown one. I didn't receive it and they promised another one for tomorrow and now they say they'll only deliver after the Thanksgiving party. The salesman Gustavo disappears when I show up at the store to complain and The manager tells us to call customer service, several friends have already had problems, don't buy there.

I was promised a 5 year warranty plan by the sales person with her manager present where they raved about how easy it would be to request furniture cleaning as often as needed without question. Totally not true! It takes an act of God to argue with Reguard, who delays and makes excuses not to provide this promised service. What a farce. Don’t buy their warranty because they don’t honor it!

I ordered a sofa, chair and ottoman. Weeks later, the wrong chair was delivered. Had to wait two more weeks for correct chair. I also ordered a coffee table, end table, and two lamps. The coffee table was delivered badly damaged/warped later in the day, one, not two, lamps were delivered. The one lamp? Damaged. The chatbot followed up on the delivery and made arrangements for coffee table to be delivered in 3 days and that was nice. However, then I was told that I needed to file a claim on the damaged lamp. I'd already sent them a picture, but was dismissed. Worst experience ever. Won't be going back. I have never left anyone negative feedback but this experience has been beyond ridiculous.

We purchased a brand new couch. The couch arrives with a broken frame. They didn't send someone to pick it up until a week later... When it was picked up for repair it was loaded onto the truck unwrapped. No moving blanks.. Nothing... They pushed the couch onto the truck with the fabric side down just dragging. They leaned it up against the side of the truck wall.. Clean, perfect, fluffy fabric was just thrown into the truck without any care. I took photos of how they did that. Customer care has no good answer and there is so solution but to wait and see if it's damaged upon return... Like how gross dragging a brand new couch along a truck bed where people walk with shoes and boots.

Do yourself a favor and avoid purchasing anything from this company. The quality is terrible, and the support is nonexistent. I got ripped off purchasing the protection plan for $500 dollars for a $3,000 dollar sofa set. After normal use the hinges in the center console broke. The recliner also stopped working. I will not be purchasing anything ever again from this company.