Ashley Furniture Reviews

I purchased the Symphony Sleep adjustable bed frame for a Split King (2 Twin XL) from the local Ashley store. The frame does not fit in the our existing platform bed. The sales person was informed that I had a platform bed. To make the bed to go up and down the installer had to add the full twelve inch legs. When you put the new mattresses on the top of the bed is 34 inches off the ground. That's like climbing up on your kitchen counter. You can no longer see the top of the headboard. We're in our 70s and had gone to a platform bed due to our age. Ashley won't accept a return because it isn't a manufacturer defect. I am stuck with a $3000 frame I can't use. They did offered a 5% refund for the inconvenience. If I had purchased online I could return in 72 hours but, they don't tell until after the fact. I will never do business with Ashley again and strongly recommend that you do the same.

I wanted to share my disappointment with the service I received at your store. From the moment we walked in, no one acknowledged our presence or made any effort to approach us. My husband and I spent quite some time looking around, but not a single staff member came over to greet us, offer assistance, or even make eye contact. It felt as if our business wasn’t valued at all. Shopping for furniture should be a welcoming experience where customers feel supported and guided, but unfortunately, that was not the case. This left us with a very negative impression of the store, and I hope steps can be taken to improve customer service in the future.

This has been the most horrible experience I have ever had purchasing furniture (or anything else for that matter). We purchased a Dining Server and a couple of Barstools on 8/26 and my card was charged on 8/26. The server was attempted to be delivered on 8/28, but FedEx just drove by the house and never even made an attempt to stop (Fed Ex, and the use of FedEx by Ashley, is a whole other issue). It was delivered late in the evening on 9/2, by FedEx. It was damaged and the wrong color. I called Customer Service and showed them photographs of the damage and was promised a new one on 9/3. We received a replacement on 9/6 that was damaged even worse than the first one. I called customer service again and requested a refund for not only the Server but the BArstools, which wound up at a prior address in El Paso. They sent me an email indicating my credit card was charged again for not one but two of these.

What to purchase furniture for my house? When I went to the sleep center? I asked about mattresses. I asked a few different people. And they told me that every mattress in this store. It's covered with the comfort guarantee. No, when I call them on it. The mattress that I purchased was a not park of the sleep comfort guarantee. When everyone I asked said it was. I never would have bought it, if it did not have any guarantee. Called customer service and complained. They put me on hold. I also heard snickering in the background. If they do record my message, I hope they replay it.

After speaking with three different customer service reps, I finally had the pleasure of working with Anna at Ashley Furniture—and she went above and beyond to help me. She was kind, patient, and extremely efficient. What stood out the most was how clearly she explained and walked me through each step she was taking, which gave me confidence in the process.

Worst mistake was going to Ashley. I purchased a queen size bed with a 12" mattress. They said I would need a foundation for thus which I knew that. They ordered a 10" foundation to set on a bed that sits 8" off the floor. The top mattress now sits 30" off the floor. They will not stand behind this and make it right. I will never buy from Ashley again.

Purchased a sofa and a recliner, both outlets for reclining and cell phone charging broke and or fell out. Bad customer service, was told they were ordered but never did. Ashley Furniture can come pick up and refund my money. Never, never again.

Purchased an online sectional. Received it signed that it was delivered (what I was told). The color of the sectional was nothing close to the picture online. I called to return the sectional and was told basically “Too bad order on line, sign for delivery and you have to keep it”. Spent over 2 hours trying to get Ashley to take the return. The sectional is still packaged. No luck. Opened a complaint with the Consumer Department of Justice.

I purchased $3,400 worth of living room furniture from Ashley Furniture in Tucson, AZ. The in-store experience was fine, but everything went downhill after that. First, I was told all items were in stock, but they were not, and my order was delayed. When I finally picked it up, the warehouse staff refused to help load, leaving my husband and teenage daughter to do it themselves. At home, I discovered the recliner didn’t work and the chaise had a tear.

Abysmal. Received a damaged product that was damaged and returned to them by another customer. Give. The runaround and numerous lies from customer service. Ferdinand being the latest to lie about dealing with the problem.

I purchased a bed set from Ashley Furniture and received a headboard and frame that were completely different colors. After days of waiting for their so-called “resolution team,” I was told I had been sent the correct color despite the obvious mismatch. Days later they doubled down, telling me it was just the angle and lighting, laughable, since the pieces very clearly do not match. Even after sending several photos, they continued to deny my claim and tried to subject me to return charges.

Want to post my story relating to this store so others have some knowledge going into their experience here. It's a long one but please do read. My girlfriend and I have needed a new couch for our place for a while. We looked for a while and ended up here, and low and behold we found a great mattress on sale. Our salesperson, Carl, was very nice, gave us space, gave us information, and we decided to go with the couch. It took us nearly an hour to decide but we go there. He told us about the white glove service which included assembly of the furniture and offered us a warranty. These were the only two items presented to us.

We bought 2 tables from a local Ashley’s store here in VA. The salesman was great but the furniture itself is terrible. Not even two months later they’re peeling up everywhere. Very disappointing. Definitely will not purchase from them again.

Ashley does not stand behind their furniture, once you buy they do not want to hear from you anymore, bought a $499 furniture repair warranty and when you call them to fix the minor issue you find out it covers nothing but their pockets! Don’t want to repair nothing, scamming bastards! Haven’t had this furniture 2 months but they refuse to stand by it! Never again would I buy from Ashley or recommend them to anyone. Very unsatisfied ex-customer! Bought a sectional couch and dining table and chairs about $5700 worth of furniture, shame on me for dealing with these people! Picture shows the minor damage delivered that way!

Forget trying to cancel an order and receive a refund. The cancellation dept never calls back. when Ashley’s customer service people call the number they don’t answer either. Maybe I should have the furniture delivered and then refuse the order. Not sure it would be beneficial but they would have the cost of delivering. Completely Not Acceptable Service.

I tried to cancel an online order the same day I placed it. I was told someone would get back to me within 3 days to speak with me about canceling. Well, they contacted me a week afterwards and told me the order was already being shipped so I would have to receive the order from FedEx and then call them back to start a return. Very convenient for them but convenient for me at all. Meanwhile, they managed to charge my credit card right away. I will NEVER deal with this company again. Customer Service was horrible.

Bought a leather loveseat less than 2 years ago and the warranty co. tells me that because the leather is separating from the seam of the cushion it's not covered but if it has a tear or stain it would be. Makes no sense. It is a tear. I am so disappointed with this company and the product. Buyers beware.

This company is Fraudulent. They did not Disclose the terms correctly. I called the very next morning to cancel my order from the day before. Not even 24 hours!!! All calls are transferred off shore, the website says cancel within 48 hours of delivery time. The delivery date was 09/04. No time given. @ 9:02 Spoke with Lexi, she put in the request to cancel. I received an email they put in the request. I called several times as I had not heard from anyone other than an email. I was told I had to speak with the Cancellation department but they did not open until 10 Eastern time. They would not give a phone number? The corporate office number would just put through to the Philippines. No one would help in the States.

They scammed an elderly woman out of thousands, let employees illegally use personal phones to contact clients, and turned off TikTok comments to hide criticism. Avoid them. DO NOT WASTE YOUR TIME WITH THEM! GO TO CAROL HOUSE!

I would not recommend Ashley Furniture. We purchased a couch, sofa and ottoman with a supposed warranty. The legs of ottoman were falling off after only a few months. The couch cushions were ripping around the same time. Of course we tried notifying them per our "warranty." They were combative, and didn't want to help. Needless to say lesson learned. Take your money elsewhere.

When arriving at St. Cloud Ashley store. Carl greeted my daughter and I. He helped us from beginning to end. It was nice that he explained where we could find bedroom furniture. I am disabled. So it saved us lots of time. He has very kind customer service. Explained a lot about the furniture. And the difference of each collection. He also explained each deal Ashley furniture had. Made me want to buy all the collections. He is very much a keeper for the store. Very much a asset to Ashley's furniture store.

As long as you all use Synchrony Bad as a credit alternative you will never get my business again. Look very closely into the bank you have chosen for your customers as a third party creditor. Now that know you all are using them, I will not be purchasing anything else from you all. They do bad business with your customer and you all need to reconsider how you establish credit with your customers. Options definitely need to be available. Because any business tied to synchrony will not get my business and I mean that.

I purchased a recliner sofa less than 2 years ago and it is already cracking. I reached out to customer service and they were absolutely no help. They couldn't have cared less. The poor quality of furniture made by Ashley has me convinced I will NEVER purchase another piece of furniture from Ashley. I wish I had read the customer reviews before I made this purchase.

Had my delivery cancelled twice without notification, even after receiving several messages the day and night before reminding me. Waited all day and they were a no-call, no-show. I had to go through hoops to get a human to speak with and I couldn't understand entirely since they are in another Country and we're absolutely no help to me. I was told the order was cancelled and rescheduled for the 3rd, a work day, so I scheduled for the 6th of September. Needless to say, the lack of customer service is astounding. I asked for my white glove delivery but expected a refund for the hassles, they offered a $50 discount off next purchase. Ha, like that's gonna happen. Oh, plus they UPS'd my ottoman with shrink wrap only, which also needs holes drilled for feet screws. Never again with this company!

I wish I could give them a -10 review. They are a disgrace selling garbage furniture and then has the nerve to charge over $200 interest when you’re paying it off. Our loveseat was such a piece of garbage. My husband almost fell off three times. This is garbage furniture so beware of buying anything they have. Never again will I buy Ashley furniture. Do yourself a favor save your money or go somewhere else. It was so bad we could not sell it and we had a hard time giving it away.

When signs are posted “Trucks Right Lane Only” and “Commercial Vehicles Right Lane Only”, Ashley Furniture is not exempt. These signs are for safety reasons. You need to teach your drivers to read. They are endangering the lines of others by their failure to follow them.

The "scratch proof" couch was NOT scratch proof. As soon as we got it, our cat thought it was a scratch pad, and kept scratching it. If I didn't stop him, there would probably been a hole in it. (That part wasn't your fault.)

Good Afternoon, I ordered one dresser at the Fairfield, NJ location on Saturday, August 23, 2025. The delivery was scheduled for Thursday, August 28th. I received a confirmation email on Tuesday and a confirmation text message on Wednesday confirming my delivery between 6:30am-10:30am. The delivery never showed, so I called the number on the email. They informed me that the order was put on hold. 

The delivery time was awful. Took over 6 weeks to delivery. Then it was torn. Instead of offering a new sofa they want to repair. Another 4 weeks. No one has been out. Tried to return items. 30 days return policy. Didn't get the chairs until 3 weeks after purchase.. Proof in the reviews. Believe every word. Never again.

We bought a new sofa with two recliners and a love seat with two recliners. We love the sets and the sales team, so the produce per se is not the problem. But the customer service area is just terrible! Three of the new recliners have a faulty mechanism for the headrest- it doesn't work. We called the service area and waited but nothing happened. Called a week later to find out our case had not not really been submitted, although the representative gave me a case number. The second person actually submitted it. A week later, I called to see why we had no action and was asked to get on the floor to take pictures of the serial numbers to email. I'm 78 and thought that was a bit much when a technician could handle all this easily. Well I did that and emailed them. Then still waiting. Today I received an email to check connections again before they order new motors. Still, not a real person to help or come to our home to check them out.

I had an extremely disappointing experience with Ashley’s Furniture. I spent over $10,000 on furniture and even purchased an additional $1,000 worth of insurance for peace of mind. Unfortunately, when I needed to use that insurance, the store completely failed to help me. It’s frustrating and unacceptable to pay for insurance that doesn’t deliver when you need it most. I would not recommend this store to anyone.

Absolutely the WORST delivery experience I have ever had! First I paid for “white glove delivery” where for $299 we had the pleasure of the rudest delivery guys coming and delivering furniture, leaving screws all over the carpet (what should those have been in anyway?) and bringing a broken end table. They stated that they took pictures and would have someone come fix it. That’s when the real nightmare started! Ashley sent a repair person to my house with no notice when I was 700 miles away.

Do not buy from Ashley Furniture. Got a loveseat that is rubbing when you open and close. The warranty department denied my claim, telling me to put oil on it. Would not let me speak to a manager, very poor service. Don’t buy from them, you be sorry.

We purchased extended warranty and the salesman told us that warranty covers almost everything. Our table started to peel on the top so we sent it back for warranty. They guys picked up the table and I was without a table for over 3 weeks and when I finally received the table the quality of repair was horrible. Looked like poop smeared on the peeling spots so I refused to accept it. They brought it back and I again was without a table for over a week. When they dropped it off they refused to take it out of the truck for proper viewing. When they assembled it and left, I then noticed they had sanded the top of the table which is veneer and now it has a rough surface and they keep giving us a runaround. Terrible nightmare!!!

I ordered online a mattress, which was straightforward, and when I needed some follow-up questions answered, the BOT was initially and frustratingly only a loop; eventually got a live (text) agent who was great, named Justin — attentive, patient, authentic — who solved my issues. Turned a sour customer into a probable-repeating patron! Thank you, Justin.

A year ago I bought a large sectional couch from Ashley. Their in store service was excellent as was the delivery. However soon after I received the couch the fabric began to ‘pull’. It started to look really shabby. I ‘combed’ the fabric regularly & it just kept getting worse. Their couches carry a 1 year warranty on manufacturing defects & problems so I contacted them. After a few emails and sending them photos of the issue they replied that the fabric was not a manufacturing issue. I took issue with this as the fabric was manufactured by their company. So they refused to do anything about it. They told me to get a pill comb which I had already used on the couch. In addition the cushions are badly put together. They slide, they are lumpy & are just low quality. I had to buy pads to keep them firm & non slip. I would never recommend buying furniture from Ashley Home Stores. They are expensive but they are junk.

Ashley Furnishing is a SCAM. Don't be fooled by their Special Guest fiasco. I bought a dining table. The legs were wobbly within a few weeks. First they charged me $389 for a Protection Plan that I didn't want and they wouldn't honour after the issues with the dining table chairs. After many complaints - requested a replacement. I later sent messages to their Customer Service Agent who promised the matter will be dealt with. Four and a half months later, no response! I went to the store and spoke to the Managers who advised me on next steps...contact Guest Care again, the Managers also promised to contact Guest Care on my behalf. No response after following their instructions. I'm beginning to think this is pure deception. I'm still stuck with the wobbly chairs. It's an accidental hazard in my home should persons sit on them. No response from Ashley. Not a shred of care or empathy!

We entered the Ashley store in Staten Island. A salesperson saw us and turned away from us. We waited and finally walked to the Customer Service desk to find a salesperson. Four people were sitting around, shooting the breeze and did not acknowledge my wife and I. I had to request service before anyone would speak with us. We wanted to buy an adjustable bed.

Waited 2 months to get my nightstand fixed. Because it can close even though it's not aligned they won't send a new one. Will never order furniture again from Ashley. Customer service is terrible, quality of furniture is worthless.

I will never buy anything from them again! Delivered wrong color of recliner. Nightmare with out of country customer service. Didn’t get anywhere. The box is too big to fit through a door to store until bringing right color. I can’t leave it sitting outside indefinitely! I live in Florida & it’s the rainy season. If I take it out of the box to carry the pieces indoors then they won’t take it back & breaking the box down same thing because it’s not in its original condition when it was delivered. Now I’m stuck with the wrong color because I’m not getting anywhere with them! I wish I could give them a -100

We purchased 2 recliners 6 weeks ago. They scheduled delivery about 5 times then cancelled because they have no idea where the chairs are. Summer has passed. And now they tell us maybe a few more weeks. These chairs are in stock and were shipped to our location. Ontario to Manitoba- 6-8 weeks is just not acceptable. We will never buy from or recommend this company again. Sales staff at our location were very nice. That’s all we can say.

They get a MINUS 10 star rating, as they are absolutely the worst company to work with while trying to resolve an issue. They were inept on June 28th and made promises to help, but almost two months later and no resolution. Corporate doesn’t care that the salesperson and the store manager offered to fix it. Good luck if you choose to buy anything from them.

After purchasing $23,000 worth of bedroom furniture from Ashley furniture, including their FCP 4 year Protection Plan we have had damage occur to the Simmons Beauty Rest Black Hybrid King Mattress that ran $3,099.00 itself. There is suppose to be a 4 year protection plan as well as a 10 year manufacturer defect plan. It's been 3 years since the purchase, the mattress developed 2 seam rips and a high spot in the center, the appropriate docs and photos were submitted. Ashley tells us the 4 year protection plan is only for stains but remember Ashley buyers, to get the warranty you also have to buy their comfort bundle with mattress protector for another $449.99.

Ashley Furniture is all smiles while shopping and buying. Try calling your salesperson afterward.... Good luck. Try calling the delivery team.... No luck!. Don't let them tell you that they can get you on a delivery schedule sooner than later. Total opposite happens. When you mix in the price they charge for one love seat, one would think they could accommodate. If the thing wasn't 250 lbs, I would have just picked it up myself. Now I am still waiting for a delivery that should have happen yesterday. Typical sale though. Love seat seemed to be of good quality. Time will tell. They did lose a customer going forward. We are in the market for much more than a love seat. We will go elsewhere for the rest.

We purchased the NUU Garden Outdoor Furniture and the chairs are filling up with rainwater and then when we lift the chairs to move them the Milky Rusty Water runs out all over my deck leaving large rust stains. I have been trying to find a resolution with the customer service but after four phone calls there hasn't been a response back from them. Not recommending this furniture unless it is completely under cover. AS far as the customer support I am still waiting for a response.

EXTREMELY disappointed in my bedroom furniture that I purchased from Ashley Furniture right over a year ago! Customer service has been completely useless & I will NEVER buy anything else from them. Our bed is falling apart and this crooked company won’t do anything about it. Highly do not recommend buying from Ashley!!!!

When going to shop at Ashley I had to wait for one of the 4 people In the store To help us and no other customers were in the store. Then I ordered and waited for the delivery day. It never came and no call. When I called the store they were so disrespectful to me that I canceled my order that he said I could not cancel. I said if he sends it I’ll refuse it! I will not accept it when you're so disrespectful and nothing was done to that employee. They did not care. He still there working and ready to disrespect you!

Went to the Shiloh Illinois store last Sunday. We were there a long time making a purchase of kitchen table, chairs and a hutch. Seems like the manager didn't know what he was doing. After about an hour we finally made our purchase. Left the store and after about 15 minutes received a call from the manager saying our card didn't go through. I called the bank and they said it went through. Went back to the store and they wanted to run my card again. Would not let them. Cancelled my order. I left very upset. Six days later I finally got my money 4600.00 back into my account. Needless to say I will never shop at Ashley again. Would not recommend anyone shop at this store!!

If I could give them a zero I would. They don't deserve even the one star that I gave them. How dare you reach out to someone's mother unprofessionally without even resolving the issue you previously caused them. All of their store should be shut down immediately. The customer service is absolutely disgusting.

Very bad company. We purchased 6 drawers dresser on line. We live on the 3rd floor with no elevator. We found the package delivered and left on the first floor, in an open area for anyone to take. My wife and I couldn't carry it to the 3rd floor we need extra help to do it, it's over 150 lbs. Our next door neighbor, retired lady, had the same exact problem with Ashley's delivery. What a shame.

This has been one of the worst customer experiences I’ve ever had. The salesman entered my phone number incorrectly because of auto-correct on the iPad. I immediately corrected it and even provided the right number in writing, but Ashley never bothered to update it in the system. Because of this, the delivery team kept calling the wrong number. Even the person who got those calls told them it was the wrong number, yet Ashley still failed to correct it.

DON'T BUY HERE. Still waiting on approval of this store on my already approved warranty mattress by Sealy. It's been 45 days! And no answer of approval, with approval from manufacturer. No credibility from this store.

Promised in 1-2 weeks, promised they wouldn’t charge me till the item ships… I’m on my 3rd delivery date, items already charged to my account, and now being told on back order again… Will never purchase again from Ashley… Customer service is absolutely no help!

Worst customer service ever. Sold us a bed that with foundation and mattress was too high off floor (33 inches). Called next day and told wanted to return foundation. After many more calls over several days they would not do it. Spent thousands there over several months, but this is how we were treated. Never again!

If I could give this company a zero, I would. I used to shop here, but every piece of furniture I bought would fall apart within a week. To make matters worse, when I reached out to their customer service, I expected some kind of understanding, but instead, I was met with hostile and extremely rude customer service. I will never shop here again and do not recommend anyone purchasing from this company.

Terrible customer service. Bought a new recliner and it was damaged when picked up at store. Had to pay for Rep to inspect and still waiting on parts. Have been advised it could be another six weeks for parts to be delivered. Good luck trying to get corporate representative.

My husband and I bought a couch, chair and ottoman in April and not only did the cushions compress rapidly but the wear of the fabric looks like it's over 20 years old. We have tried working with them but they keep passing this issue on to other departments. They now claim that this is normal wear. If they think this is normal then that speaks volumes about their product They finally sent us ONE new cushion but that doesn't resolve the rest of the furniture ex- the other cushions, the ottoman or the arm of the chair and couch. We will have to be requesting repairs every few months. Keep in mind we hardly use this furniture and the look of it is unacceptable. I'm sure they wouldn't want this furniture in their home.

In June, I went to Ashley Furniture with the intent on looking to buy an end table and sofa table to match my remodeled living room and furniture. I found a set that I liked, however I was cautious about purchasing the furniture because I was worried it didn't match. I asked the salesman if I could return it if I didn't like it. When he told me that I could I trusted his word and purchased the furniture. Two months later (August), the furniture was delivered. I told the driver I didn't like the furniture because it ultimately didn't match the furniture. The driver replied that I would have to call the store itself and they don't handle those issues.

So in 2022 my husband and I made a significant purchase with Ashley. 1 large tv stand, 4 end tables, 2 leather recliners, 4 lamps, etc. In July 2025 the mechanism on my recliner broke no longer releasing the recline position. My warranty showed 1 year on parts and a 5 year limited warranty. I visited the se pdx location on 82nd. Was told Ashley store was now a franchise and I had to deal with corporate. So I sent in my info just to find out they discontinued the chair and was told they can't get parts for it!!! What awful customer service!!!! Funny thing is all the chair needed was a new cable to be installed!!!! My husband ordered the replacement mechanism with cable on Amazon for $10 bucks and it's fixed! I won't be doing business with Ashley in the future. They also asked me if I purchased extended warranty on the chair??? If so would they just of said, "Sorry it's discontinued"?????

Bought a bedroom set, it came incomplete, call customer service, no one can give me a date when the part will arrive and Ashley won't return the order. The dresser is so small!! The worst service ever received!! I will never ever shop with them again. No one even call to apologize.

Ashley does not disclose its return policy (no returns, refunds, or exchanges) until after the purchase is complete. The policy, located on the customer receipt, states that they do not provide refunds or exchanges. Of course, that's too late. They also do not return phone calls. I have left numerous detailed messages but have not received a return call from the store.

Worst customer service. Ordered a chaise online. It was wrong Color and configuration and damaged leg by driver when delivered door step. I didn’t open until weekend. I called right away. They refused to help. With return or exchange.

I would give them a zero if I could. Their customer service is the worst. I ordered several rugs that took two months longer than expected to come. By the time they came I had replaced them. NO ONE COULD GIVE ME A STATUS. No one let me know they would be delivered. Of course no one rang so I couldn’t refuse them. I returned them a month ago AND STILL DON’T HAVE A REFUND, CAN’T EVEN GET ANYONE TO CONFIRM I AM GETTING ONE. Hate this store. Do not buy anything from them!!!!

My husband and I purchased the Caitbrook storage bed cal king. This bed is the worst bed I have ever had. The quality of it is almost laughable. Every time my husband tosses or turns the entire bed moves and creaks. I would not recommend this product to anyone! The customer service department at Ashley Furniture is a joke.

I ordered a couch from their online store, the couch came in two orientations that you chose from left or right. The diagram was wrong and they sent me the wrong orientation…. That’s just the beginning. I called and waited for over an hour on hold. Finally got ahold of someone and I explained to the person who hardly knew English that I needed to replace the couch for the correct orientation. They set up a pickup and delivery, they came and picked them up but didn’t drop off the correct couch. So I called, was again on hold for an hour. Finally got a hold of someone and after about 20 min she said she would call back… Nothing. The next day I get an email from PayPal saying that Ashlee sent a refund but it was 700 dollars short of what I paid them…. I will NEVER EVER EVER use them again.. And I will get my money back!!!

Terrible customer service. I was supposed to receive a refund for a warranty I didn’t use. It was over $400 and when I called they said they sent me the refund via mail and sorry I didn’t receive it, but now it’s expired. Too bad for me. They said maybe if I come in and shop they will try to give me a discount. That’s insane. It’s MY money I’m asking for, not a handout or discount. I will not be back - but I’m sure they don’t care.

If you make a purchase at Ashley and give them you phone number and email, BE PREPARED. You will receive a barrage of emails and texts and calls as they promote the store and sales and finally try to schedule delivery. Don't believe anything the sales person says about availability and delivery. The AI (Artificial Ignorance) computer system will arrange that. The computer scheduling starts by offering deliver DAYS by text. No time range offered. The computer is very persistent at emails, texts, and phone calls to get a day selected. The caller calls from a call center in the Philippines. They talk fast with heavy accent so it is hard to understand them. They say "Dis is Maria with Ashley....' so fast you have to ask them to repeat. No Ashley Furniture, just Ashley said very fast. The phone connections garble the voices making understanding the fast and heavy accents even harder.

Title: Worst Furniture Experience – Stay Far Away from Ashley Fairfield. I normally don’t write reviews, but this one needs to be said. I purchased a complete living room set and additional items from Ashley Furniture in Fairfield, spending over $3,000. It’s been just 4 and a half months, and the furniture is already falling apart. The fabric is curling up like a bowl, and the quality is unbelievably poor — like something you’d expect after years of use, not just a few months.

Ashley Furniture has some of the worst customer service. Go somewhere else if you have to. I had a delivery scheduled last month July 2025. The furniture showed up with missing parts. They tried to get me to keep the furniture until the other parts came in but fortunately I didn't accept the entire delivery. Here we are in August and I am still waiting on our King size bed to be delivered. No word on when the bed will be available. A manager called me just to give me an estimation of a date that has come and gone. Everyone seems to be so rude and upset that I am inquiring about furniture I purchased which baffles me because I should be the only one upset.

DO NOT ORDER WITH THEM! In the last six weeks I have had:

I ordered a couch online, color called coco from Ashley's. See photos of medium chocolate colored couch. When it arrived it was medium to light gray. Ashley's deny that it isn't the right one but luckily my complaint was within 3 days so I wanted it returned. Customer service people again said I had received the right couch, I again said I wanted it returned and that it was nothing as advertised. The return pick up I was assured was scheduled for 5 days time and I was assured I was within the three days given to make a complaint and have a return which I was. I complained on the day I received it.

The Furniture that I received has served me well. However, when I have a warranty issue, they send me in every direction because nobody wants to handle another stores problem. The original store closed, and every store close enough tells me it's outside their area. So, if you purchase their furniture, you better make sure the store doesn't ever close. You will just get the run around until you're ready to give up!!!! I highly suggest finding a furniture store that backs their product no matter what store sold it or closed.

We received furniture ordered for our new home on a Friday night. The delivery people literally ran the furniture into the house, dropped it in the living area and ran out, saying they were late and behind on deliveries. Within minutes we realized the furniture was too large for our space so contacted Ashley to ask the truck to return and collect the furniture for a credit or refund. Even if there was a return charge we would have been fine paying that and said so. They said they would call the driver but the truck did not return.

I am writing this review to warn others not to waste their money on Ashley Furniture’s so-called Protection Plan. From the beginning, my dining chairs were wobbly and poorly assembled. I had a technician come out to tighten them, but the screws kept loosening again and again. Eventually, while sitting on one of the chairs, the wood cracked and broke because it was never properly secured. I filed a warranty claim, thinking this is exactly what the plan is for, but Ashley denied it. They said structural issues like wobbling, cracking, and loose screws are not covered. That is absurd. If a chair is defective and unstable from the start, how is that not covered under a warranty?

I really have nothing good to say about my sofa purchase from Ashley. First of all, the delivery schedule was a mess, and you cannot speak to a live person. The bot kept asking me for a delivery date only for them to keep cancelling the date. This happened 4 times and after that I finally cancelled my 2nd order. The first order was my sofa; it has got to be the worst sofa that I have ever bought. I actually get more comfort from sitting on my floor and this is usually what happens because the sofa is so uncomfortable. I have only made 1 payment, and I am about to put it out in a garage sale or donate it. This was a total waste of money. I asked if I could return it after a week and was told NO. Therefore, I am stuck with it, and I am at a loss of $400.00. I have cancelled the credit card because I don't see me purchasing anything else from Ashley's. Thank you for listening.

I ordered three items for delivery and purchased the "White Glove" delivery service for $99.99. I purchased that because I was unable to carry the items upstairs. The invoice clearly states that there were three terms for the "White Glove" delivery. Two of the items (nightstands) arrived by FedEx in a few days. I set them aside for when the dresser was delivered and all items could be "...placed in the desired room, assembled, and packaging removed..." When the dresser arrived, and was placed, I showed the boxes to the delivery team, and they said "not included", " we don't know anything about that". Even after showing them the screenshot of the items and invoice, they had to be cajoled into at least carrying the boxes upstairs.

The first recliner was damaged so they sent a replacement. We have used this power recline "leather" loveseat 4 years 5 months. It is not leather. The seats are tearing and it looks horrible. Will never buy Ashley again.

I bought 2 expensive recliners and they were just delivered yesterday. I absolutely love them but today found a competitor that has the same exact chairs for $ 70 cheaper per chair!! When I went to the store where I bought them, they wouldn't help me at all and the store manager just brushed me off and told a sales associate to take care of me, who has no authority to price match at all. When I contacted customer service on the Ashley's website, they said they can't price match from anyone but Amazon. I also had $ 5,000 of furniture in my wishlist on my account to completely furnish 2 other rooms next week, and they were willing to lose that over $140 for a price match. Ashley's has horrible policies and customer service and I wouldn't recommend anyone buy from this company, they don't have any problem scamming customers!!

I initially had a great experience at The Ashley Store in Sanford, FL, thanks to the excellent customer service. They made the process of shopping for and buying a sofa enjoyable. However, when a family emergency arose a few weeks later, I needed to cancel my order. Despite my request, I have been met with significant resistance; they refuse to cancel the order and keep insisting on providing delivery dates. This is unacceptable. I need this order canceled immediately and a full refund issued so I can address my urgent situation. While I had planned to purchase the sofa again once my circumstances improved, this experience has left me deeply dissatisfied with their customer service. I will be taking my business elsewhere.

I purchase a Tempurpedic mattress at the Ashley Homestore in Plano, Texas. The sales reps were kind and professional however, they were deceptive in selling me the mattress under false pretenses on the return policy. Not only did they mislead me on the return policy but also on explaining the credit limit policy (Synchrony). To further explain, Ashley has a no return policy on all furniture that is delivered (something the sales staff need to make every customer well aware of), however, on a Tempurpedic mattresses, they have 90-night sleep trial. If you are not completely satisfied with the mattress you can exchange for any other mattress that is equal or more in value. You just have to pay the difference. Well, since I bought the top of the line mattress, I could not return or exchange anything. Even though the sales reps repeatedly stated I could, after testing it for 30-days. Well, that was a complete lie.

This is specific to the Fremont, Ca store. I went in to the store looking for a sleeper sofa and left empty handed on purpose. Our sales associate was condescending and rude from the moment he swooped us up from the door. The sales associates are given commission which explains why on purchases which is why he was pushy in getting us to purchase an item. We ended up leaving the store due to his demeanor but then coming back after lunch because I needed the couch and can get over some poor service as long as I get what I needed. Again met with a same flippant, condescending attitude and the sales associate would not honor the 25% off that was listed on the couch stating that it didn't apply, that I would need to purchase more items. I read through all the details on the 25% offer and no where did the paperwork say I had to purchase more than one item to get the 25% but he kept saying I did.

We bought a kitchen table from Ashley mid-May. The first week we had it, I set an empty QT plastic cup on it for an hour. When I picked it up, a blemish was on the table. I called and filed a claim with Extend. Extend refused to pay it stating "manufacturer warranty". Went to Ashley store where I purchased it and they claimed it was Extend's issue. This went on for 2 months. Neither company wanted to take responsibility. Open ended conversations with both parties where they ping-ponged the responsibility back and forth.

I paid $469.99 for a 5-year protection plan and they did not honor it. My 5-years isn’t even up yet. They made it sound good but it’s really not. They come up with all kind of excuses when you try to file a claim. The protection plan is a scam!! Never again. The store in Tampa 2915 N. Dale ** Sucks.

Worst place to buy furniture from, hands down, nobody is worse than this place. We ordered furniture for our basement 5 years ago, spent over $6000. Was given a delivery date of 2 weeks and we were fine with that. Furniture took over 5 months, yes you read that right, 5 months to arrive! We were told there was an issue at the warehouse. Asked what the issue was exactly, never given an answer. Was told a couple months in that two pieces of our sectional were in, there are 5 pieces altogether, did we want them? No, I want the whole couch, not 2 pieces. Please ship it all together. Fast forward to this year, on July 17th, 2025 we went into the store to look at 4 simple bar stools. Found the ones we liked and thought that must have been a "one off" before and lets give them another opportunity. Told the salesman about our last experience and that we needed these stools sooner than later.

Ashley Home Furniture is a sham! Shopped there for the first and last time ever in May of 2025. Bought a $750 chair from them that came with issues. It was nothing like the chair I tested in the store. I tried to give it some time to see if the kinks would work themselves out but the issues only got worse! The chair is impossible to lay back in as it shoots up with the slightest of movements, the feather pillows that serve as the arms, lose their shape quickly, it clicks, creaks, and squeaks incessantly despite our efforts to lubricate it. We had paid for the warranty which was a joke!! Apparently the warranty doesn’t cover shoddy craftsmanship—says so specifically in the fine print that they fail to tell you when purchasing. So, needless to say, we are stuck with a chair I despise and we will NEVER shop at another Ashley Furniture store again.

I bought a sectional couch set in February. They damaged my front door which was stained fibreglass. Replaced it now and they will not compensate me for the damages even though they acknowledged that they damaged it. Now I am out almost $6000 dollars and I will have to waste time to sue them. What a awful customer support team

I’m not gonna lie, Ashley sucks, ordered a bed frame since my abuelita is coming down to my house, and the entire thing was a mess. The bed came with scratches, missing screws, and the instructions were terrible!!! They gave us picture instructions which showed you one step and then skipped to a completely different step! It was very overly complicated! I called them and they said they could send someone out for $200 to build it!? I’m sorry but that is INSANE.

My husband and I purchased a bed set from Ashley Home Furniture about a year ago. We specifically chose what was marketed as the highest tier of furniture quality available—the most expensive and supposedly most durable option Ashley sells. We were excited to invest in something we believed would be long-lasting and high quality.

I purchased a Beauty rest mattress at the Moana Lane, Reno NV store. Nick, the salesperson, was very knowledgeable, patient, and friendly. I got a good price on this purchase. I highly recommend this store. A pleasurable experience.

Received two different style recliners with different switches and one is broke! Asked for a replacement so they match, not a repair a replacement. The care service is an absolute joke! The store wasn't much more help. Worse decision to buy any of the products!

My car was hit in my yard by an Ashley Furniture truck out of Foley Al and I live in Crestview Fl and did I say this truck just drove off and I would not have known if it wasn’t for my Ring camera. I did all the research with the help of the police and trust me this place did nothing for me especially a Mr Ron ** who lied. Didn’t call their insurance company. I had to file a claim and do everything on my own to get my car fixed. People beware and on the lookout for these trucks as they protect their drivers even when they wrong committing a hit and run. This place is the worse.

Bought a recliner and it broke down (needed parts to repair the chair) four times, in 1 year. Some of the parts took 3 months to come in. Ashley states the problem is with the assisted living center power, not the chair. I have never had a problem with the power in my apartment. The ALC checked everything and stated the problem in not on their end. I wrote CS, nothing back for one month, wrote CS second time, response was someone will get back with you in 24-48 hours. Months later, still crickets. DO NOT BUY FROM ASHLEY FURNITURE!!

Worst customer service ever. I lost a part to my bed while moving and have spent 3 months going in circles with different departments who can’t help track down a part that some say was delivered and others say wasn’t delivered. Appalling… they’ve lost my business for life.

I’ve never had a worse experience with a furniture company. I ordered a King Bed on June 7, 2025, and after two failed delivery attempts, almost 2 months since I paid I still don’t have a bed.

We bought an electric recliner from Ashley Furniture in April 2025, and it took 8 weeks to get it after several calls inquiring about receiving it. three days after it was delivered screws began falling out from underneath the recliner, so we called and asked for repair. It took a month for anyone to show up and when they did, they took the recliner apart and then realized they did not have the correct parts, so they left and said they had to order the parts. It has been a month since they were here, and no one calls or returns calls about the issue and everyone we have talked to has an I don't care attitude. I mean they talk like they have no intention (other than the repair guy) of making it right.

My experience with Ashley’s Furniture started off great. The salesperson I worked with was helpful and professional. However, when my furniture was delivered on July 19, I noticed after the delivery team left that the bed had no latches underneath, which causes it to sink to the floor. I immediately contacted the delivery person and my salesperson, who advised me to call customer service. I did so and was told someone would follow up within 24 hours, yet no one did. I called again and explained that my son can’t sleep in the bed because it’s not properly supported, but I still received no response. I also reached back out to my salesperson but have heard nothing since.

On 5/31/25, my husband and I purchased a sectional, a cocktail table, and an end table from the Albany, Ga store. Our sales rep, Noel, was AWESOME! 2 weeks later our furniture was delivered and that's when the problems began. The delivery guys cut our sectional when unwrapping it. 2 days later when we discovered the cut, I called Ashley. To this day, 7/24/25, our sectional has not been fixed. Ashley insisted on sending us fabric and having a tech come to recover it. Problem was, they couldn't get a tech to ever call and schedule an appt. I had to continue to call about not hearing from a tech. I even had one rep from Ashley to tell me to give the tech 24 hours to call me and if they didn't, I should call them.

I ordered twice and it was declined for no reason while my card was charged. The online system is totally useless. The local store has a completely different price for the same item. Extremely frustrating experience.

Horrific customer service! Every time I was told I would get a call 24 to 48 hrs and not one call back! Bought a chaise couch and side arm. Felt like a piece of wood with no stuffing at all..It’s horrible! 2 months later and still not resolved! I really want my money back at this point! I’m so disappointed because I saved for so long for this couch! When I spoke to supervisor or manager she didn’t seem to care what I was saying! They should offer a refund at this point! Do something!!

Went to the store. Bought a rug. Ask the sales person if I can return it if it doesn’t work and she said yes, they will not take it back. It’s only been a day so I will never shop at Ashley Furniture again.

Terrible customer service. I purchased furniture on 5-30- 25. I paid almost 4k. They charged me 309 dollars for delivery, I suppose to get the furniture in 2 weeks, but got nothing. Finally they they rescheduled July 12th. They showed up BUT and can not deliver because the street was too narrow and was unsafe to unload the truck. The driver left and I have to rescheduled for next week. The day arrived and the furniture was delivered but missing some of them the staff did not know anything, I have to call the 800 number just to find out the furniture was a back order and have to wait one more week July 24th -. Is a total joke.

Beware Ashley Furniture's promotional credit marketing. I made the mistake of getting pre-qualified, selecting a couch to buy, and then when I got home, realized it wouldn't fit where it was needed, and I cancelled the order within a few hours of leaving the store. That was May 30, 2025. The store cancelled the delivery but not the charge on the Synchrony credit card. It's now July 20, 2025 and I've been watching the account on the credit card to see that the pending charge comes off. It still hasn't.

Absolutely the worst experience I have ever endured with a purchase. I used their online store to purchase a king bed frame, queen bedroom, 2 twin frames and a dresser. The day of delivery, I waited at the home from 3-7pm (the window given), however, no one showed up. I contacted the driver attached to the order and was told he had two more stops ahead of me and would be delayed by 2-3hrs. Why did I have to call to be updated that the commitment was not being met. No way was I waiting to have strange men in my home at 10pm..I called customer service to seek a resolve with ask of next day delivery. The circus of speaking with online customer was horrible. I was told they would create a ticket and get back to me, which they never did.

Rob was very helpful, and knowledgeable about the products. He answered any questions I had, and was very personable. I also appreciated that he didn't try to tell me that a more expensive loveseat would be better. He helped me to stay within my budget, and with what I liked. I highly recommend him.

Worst place to buy furniture. I wished I read the reviews before buying. Couch started ripping. Called the protection plan. They will not cover it and they asked how big my whole family was. We’re not even fat people and they already went to assuming that it was us. Their furniture is made cheaply. Do not buy from Ashley‘s Furniture or nothing but great things to buy from Costco and Costco has really good customer service.

I have always purchase the warranty for any item that’s over $500. Ashley Furniture has been nothing but a nightmare for over 3 months since I opened a claim due to the side arm to the expensive couch worth 5K broke. They keep giving me stories, nonsense that the claim is pending this that. I will refrain from buying their warranty because it is not worth it. Go elsewhere. I have bought furniture from big lots in the past very good quality. Stay away from Ashley!!!! And their fraudulent warranties!!!

Purchased a Love seat. Pricing and everything went well. Even got talked into extended 5 year warranty. All went well until after delivery. Encountered problems with original set up. Tried to get service call to check and correct problems. Was told by customer service they needed me to send them picture of problem. Could not send picture because the problems could not be photographed and a picture just of the love seat would show nothing. The lady insisted I send photo. I again said I couldn't. I asked for manager 3 times and finally she said her supervisor will get in touch with me. Has not so far.

Ashley Furniture has the worst customer service I've ever experienced across any industry. I went to them knowing what I wanted. The salesperson and manager upsold me on everything I planned to purchase, promising it would give me the best pain relief, and they knew I was desperate. I woke in severe pain and left-sided numbness after a few hours of sleeping on the 15" mattress and king-size zero-gravity frame they recommended. (There was no weight on the other side to counterbalance my weight.) It took me disputing the charge and three months to finally get the Nectar 12" mattress and XL twin zero-gravity bases I went in for.

Short version: TAKE YOUR MONEY ELSEWHERE. Long version: couch ordered, couch delivered 2 months later, immediate damage noted and reported, unprofessional delivery company with poor assembly, inspection scheduled 30 days later and damage confirmed + documented, no communication from Ashley, 30 days after inspection resolution team replies (originally stated resolution will occur 72 hours after inspection); refund offered as couch cannot be returned to factory standard, couch picked up again unprofessional delivery company, no communication from Ashley after couch is in their possession, I have to call again (at this point numerous hours have been spent calling and following up) - after escalation Ashley confirms refund within 72 hours.

Tameika was absolutely AWESOME! She gave me room to shop without trying to oversell. And she checked in on me to assist even before I could ask. A very peaceful, enjoyable experience because of her. God bless!

Absolutely appalling experience with Ashley furniture. DO NOT GET DELIVERY SERVICE. I purchased my sectional couch from Ashley Furniture on July 6, 2025, in St. Louis, Missouri. At day of purchase we were scheduled to receive the couch on July 16. On Tuesday the 8th, they reached out to see if I wanted an earlier delivery date. It was then scheduled to be delivered Thursday July 10 between 330-630 (after changing the delivery time 3 times prior.)

I need to start off by saying that the customer service in store is great in both the Hamilton Mountain store and the Brantford store. When buying they were accommodating and worked with us on a price as we bought multiple items for a significant amount of money. In total we bought a large couch, a recliner couch and a large dining table with 6 chairs. We also paid for the ‘white glove delivery service’ ($269.99), the 5 year protection plan ($999.99) and with taxes the total came to just shy of $9,000. By far the most I have ever spent on furniture.

WARNING Ashley sell damaged and low quality goods. They will not stand behind the product. They cannot repair any damage, even though they say they can. We have been dealing with them for 4 months and still have not received an undamaged table and chairs. 3 Tables and 24 chairs later and we still do not have a complete undamaged set. RUN FROM ASHLEY if you value your money.

When I purchased I was told I could pick any delivery date up to 90 days. Since we were building our house I had to wait for the exact date. Once I had that date I called to schedule. I was told I had called too early and I had to wait until a month out. I called exactly a month out and was told my date was no longer available because of too many deliveries. Spoke with a manager and he wouldn't help me either.

We purchased a living room suite in Nov 2024 and received in Dec. We bought the extended warranty. Starting having issues with the couch march making poppling sound when you reclined and cushion didn't really having padding. They came picked it up April 12th and we was told they would bring it back April 18. April 18th came and no couch, the store didn't even call to tell us they wasn't coming. I had to call them. Here it is July 14th and still haven't got our couch fixed. Very disappointed we will never buy from there again. Having too much trouble trying to get this matter fixed. Especially since we paid a lot of money for extra insurance.

We bought a left and right set of recliners for $2800. The right side failed, it had a deep depression, lack of support in the rear corner making it EXTREMELY UNCOMFORTABLE! They came tried to fix it, that failed. They replaced it. The newer on failed in the same way. They are refusing to replace it. THEIR FURNITURE SUCKS, IT'S OVERPRICED FOR THE LOW QUALITY. I AM FURIOUS ABOUT THIS EVENT AND WILL BE GOING TO STORE TO COMPLAIN, If I get no results I will hire a lawyer and sue for violation of the “Lemon Laws”. DON'T BUY THEIR FURNITURE. IT’S GARBAGE!!!

I purchased 2 couches and 1 recliner from Ashley Furniture and then found a lower price on Amazon. I tried to price match, but the store told me they do not match from online retailers; so, I called corporate who stated they price match but then told me for my price match I had to do it through the store I purchase from because they only deal with online price matches at this number. The policy clearly states they price match but all they did was pass me back and forth, so the 3 days return policy is exhausted, and the Amazon sale was over. I left messages with the salesperson (Auriella) on Dysart Road, and she never returned my call.

My husband and I went to the Ashley in Fort Worth on City Lake Blvd and were treated so poorly that we may never return to an Ashley store again. When we walked in the door, a woman greeted us and began to explain things to us. We knew exactly what we needed and didn't need any help. We began to walk away, and she followed us and continued to talk to us. I turned around and told her "really, we don't need any help, but thanks." As we continued to walk, she continued to follow and talk! I turned around again and asked her to please let us let her know if we need help with anything. SHE STILL CONTINUED TO TALK OVER ME.

In store experience was pleasant - which is typical when they are trying to sell you something. The delivery experience has been terrible! Delays on both pieces of furniture, inadequate and misleading communication, customer service can only assist with scheduling (so not really customer service), and in-store personnel refer you back to customer service number. Once they have your money, no one is willing to deal with delivery issues!!! I will not be shopping here again.

I bought furniture in Ashley; I took protection plan by paying additional 15% on top of the furniture; protection plan is a scam; they don’t cover any damages; they create stories and reject claims. I have very bad experience on the Ashley protection plan.

I purchased a sectional from their top tier line. It was very poorly made. Not even 30 days and pieces won't stay connected, cushions are sagging recline won't recline. The warranty service we purchased seems to be a joke as I can't get anyone to help. They have a text message procedure that is not escalating my concerns. Don't waste your money like I did.

We bought, paid in full, a couch and loveseat recliners back in February 2025 - Upon delivery discovered that one of the headrests recliners didn’t work- The delivery people told us to call and Ashley would send out a new section- They didn’t- They insisted to order a new motor, which took about 3 months to get, then waited for a repair person to come out- That wasn’t the problem- Repair guy ordered a new switch which took another 6 weeks to get- New repair guy came today and got the headrest to work but Ashley sent the wrong switch!!!🤬 I would give this company a big fat ZERO- NO STARS but that’s not an option- so beware, don’t buy from this company!!

We purchased a $3000 from Ashley two months ago and the material on one of the seats is coming apart. I’ve sent them pictures. I’ve shown them where the thread is literally coming apart and they will not honor the warranty. They are saying this is pilling and is normal. If it was normal why aren’t any of my other seats doing it? Stay away from this store. They are NOT to be trusted with what they say.

This rating should be zero stars, but they don't offer that option. This place is the absolute worst! Sold us some crappy kitchen chairs. They wobble like crazy. They sent a technician out who basically told us he couldn't fix them and good luck. Then filed a report saying they are up to standards. I called Ashley and asked them to replace the chairs and they refuse. They just keep wanting to send technicians out. Their service sucks! Their products suck! Run! Do not walk from this place. You will be sorry if you end up buying from them. If you are foolish enough to buy from them, don't waste money on an extended warranty. They will not honor it.

Absolutely a terrible company and not customer service oriented. They have a zero return policy even when the item is missing parts and damaged. It is not possible to reach the local store by telephone, as all calls go through corporate. We bought a storage bench March 2025. It finally arrived May 2025, but was missing the support legs and hardware to attach the legs. We have been battling since May and continue to receive emails from customer service that the legs and hardware are on back order. So what this tells me is that the seller shipped out a product and where aware pieces were already missing. Who does that? So now we have a storage bench that cannot be properly used and who knows when we will receive the back ordered items. Shame on Ashley Furniture for such poor customer service and products!!!!

Be sure and read the fine print. We purchased a sectional with two extra pieces to add to it. When it arrived the extras wouldn’t fit. We were then told all sales are final. No returns. I would not have purchased from them if I knew that. Extremely disappointing.

I would give this place a negative rating if I could. If anyone is looking to buy furniture from this place do it at your own risk. First off they won’t exchange or take returns on furniture once it’s inside your home. Which the salesperson Wajid Hussain (Schaumburg location) never explained to us. I’ve purchased $4,000 mattresses and they were willing to accept an exchange after a 100 days. Than this scam artist salesman sold us a rug that was out of stock with no idea of it restocking just so he can get a sale. It’s been over a month now and still no rug and at this point we just want to cancel this order and even just that we’re still trying to get a resolution from Ashley.

I went to the Maplewood MN Ashely after moving to the area from our of state. I have never experienced such good customer service. Lizzie took care of everything. I came with nothing so I needed everything. I walked through the store during their 4th of July sale and Lizzie helped me with everything I was looking for. I highly recommend this store and Lizzie she is the best!

Veteran review. Customer service was horrible… Talked to several virtual agents and 6 different people over the course of an hour to have nothing fixed. All for just a delivery address change. Kept getting passed around and giving the same info over and over, and before customer service says, "Sorry for your bad experience. Will look to improve the situation…" No you won’t get back to treating people like people!

When we purchased the desk, we verified with the saleswoman that the desk would be assembled when delivered. She checked with her manager and we were assured that the desk would be assembled upon delivery. However that was not the case and the delivery personal dropped off the boxes and left without assembling the desk. I immediately contacted customer service via phone and internet, letting them know how unsatisfied I was and to this date have not received a reply. I will NEVER walk into an Ashley furniture store again.

If I could give zero stars, I would. This company has completely failed to meet its contractual obligations, and the customer service experience has been nothing short of frustrating. From the beginning, I found myself having to chase them down just to get basic updates or answers. Promises were made—none of which were kept without repeated follow-up on my part.

Replaced a 10 year old leather love seat we got from Ashley. Valley View Blvd Roanoke store was great. The problem arose with delivery. Scheduled for 7/3, no call no show. Told it would be here 7/5, nope. Finally arrived 7/7, delivered by a store manager and a manager from Lynchburg. Why? Because the manager gave me his word. Store personnel, including JJ, great. I will only purchase again what I can load and take home with me. Again, these managers went above and beyond in the name of customer service.

They sold me furniture paid cash was told 3 days later not available. Did not offer any viable options. Was given 4 different phone numbers to call. Was told I had to wait 10 to 15 business days to get a check back and I had to wait 72 hours for them to “review” my case first. They fraudulently took my cash and sold me something not available and there is NO ONE that I could talk to or email to speed up the process. How Ashley can stay in business with service like this. So upset. I could not even get them to fix my name they spelled incorrectly. Have to wait for an email. Which they don’t know how long it will take to get email.

THE WORSE EXPERIENCE EVER WITH ASHLEY! Be aware of buying large items online as they make it very painful to return them. Not only you have to email a bunch of photos to them using 360 degrees view(!), you also have to send the unwanted item back via UPS or FedEx at your own cost. And it’s very expensive. I paid over $400 for the bench and over $200 to send it back. I lost 50% of what I paid for no reason! This is a robbery! I just thought in our digital era, when shopping online has become an inevitable part of our life, store with big names like Ashley should make it easy and budget/logistics friendly to return items if they didn’t work out in the room. Like Amazon does! What a huge mistake it was to put my trust in this company! It was my first time buying from Ashley and I will shop there again!

⭐️⭐️⭐️⭐️⭐️. Chris ** at Ashley Furniture in Onalaska, WI is the definition of a *Trusted Advisor*! From the moment we walked in, Chris made us feel welcomed, heard, and genuinely cared for. He never pressured us into a sale—instead, he listened closely to what we wanted, asked thoughtful questions, and guided us with clarity and honesty.

I'd give less than 1 star if I could. Their furniture broke after a year. Their warranty expires after a year so they wouldn't fix it. They offered me an extended warranty at the time of purchase which the company is a scam and wouldn't fix my couch either. Guardian I think is the name? They have bad reviews also. If you want to waste money, go with both of them. Not worth it. I won't be buying from Ashley Furniture ever again.

I purchased a reclining sectional from Ashley Furniture in Salt Lake City, UT in July 2021, along with a 5-year extended warranty. The couch is rarely used (it's in our downstairs area), but on April 28, 2024, someone reclined and the back of the couch snapped and the frame broke in half. I immediately filed a warranty claim on April 29, emailing photos and a copy of the invoice to **, the third-party warranty provider Ashley contracts with. But from the start, nobody took ownership of the issue.

I purchased a recliner online for my 81 year old mother who no longer can go shopping in the stores. The customer service regarding delivery was lacking to say the least. Even tracking on FedEx, the recliner arrived on the wrong day. As for the recliner, it is nice but very hard to recliner both open and close. The fabric is also very uncomfortable and scratchy. I requested to return. It took a chat, a phone call to get someone to reply in 5 days only to let me know I have to shipback to them and pay for shipping which would be over $100. THEY DO NOT accept returns to stores. I am still considering what to do. The one thing I know for sure is that I will NEVER buy from Ashley Furniture again.

Today we visited the Eshli store! We bought a wonderful mattress and a kitchen table with chairs! Den ** helped us with this! A very pleasant, responsive seller! If you need help choosing furniture for your home, come to this store

The sales person was actually very happy-go-lucky person as was my experience up to that point. They did not have the couch in stock that I wanted but agreed to show me a couch that was made exactly like mine. The extra firm cushions the strong seating so there's no sagging was all what I was looking for. Unfortunately that was for all the good stuff. The price of $599 ended up being almost $1,000 after all was said and done. The promise to deliver my couch within 2 weeks did not happen nor did I receive a call after calling them. hey said they had not received the couch yet from the manufacturer. That's what I learned there were no refunds and the most I could hope for would be to pick a different couch. Two weeks later still no couch and no phone call.

The shopping experience was great but I was told it would take 3 weeks for delivery of the couch I purchased. After waiting 3 weeks, I received a call from them stating they couldn't deliver it at this time and had no set delivery date. I waited another week with no follow up call. I called them and was told I had to wait 2 more weeks. A total of 6 weeks. I did not trust that it would be delivered after 6 weeks so I had to demand a refund. Don't trust them when they quote you a delivery schedule. They are lying to you.

Ashley is one of the worse company I have ever made business. I bought a dining table for $2000 3 months ago and it's falling apart. They don't want to give me credit for something different. They want to repalce it for same item. I don't recommend ashley at all. I will sue them..

Great shopping experience. Salesman, Jeauvon **, was knowledgeable and was able to suit my budget. I was in and out within an hour, no pressure! Totally great experience. Delivery was quick and did not leave me hanging all day, received timely texts letting me know exactly where driver was at. They were in and out and very gentle with my walls and other furniture. Overall, a great experience and will return for future needs.

Ordered and Paid in full over $2,000 for sofa on June 28, 2025. Supposed to be delivered 2 Jul to No avail! This store has stolen my money and Not delivered purchased sofa. Salesman and General manager just keep lying about guaranteed delivery! Salesman entered wrong customer information which is Not my problem! STAY AWAY from Ashley Furniture!! They are dishonest and a SCAM!!!

Terrible service! Cancelled my delivery twice and still haven’t delivered my furniture and customer service says, it got cancelled cz warehouse would send you text to confirm and we never received any text. What kind of policy is this? Is we have scheduled then directly send the furniture or call or leave a voicemail to call them back! What is this text thing that they don’t even do properly.

Bought my first new couch there in Dec 24. In May 25 the power lifter motor quit. I am STILL waiting on repair on July 2. Their warranty repair is a JOKE! And they WON'T take the couch back. Many phone calls, more no shows. No phone calls from the regional manager as promised twice. Now my part will be delivered to my house mid July and THEN I'm supposed to wait another week to 10 days for their tech to show up and fix it! ABSOLUTELY FRICKEN RIDICULOUS!!

We purchased a sectional almost 3 years ago, with a 4 year warranty. The recliner mechanics started to malfunction almost immediately. (3 Recliners) Not only did they not only deny responsibility, but couldn't even locate our warranty even with proof of purchase. Once we made it through those issues and finally found who had the warranty, they denied it because they say the issue is due to abuse. There are only 2 of us in our home and can in no way be called abuse when the mechanical part refuse to work. We wasted 3,000$ on cheaply made furniture, unorganized and ignorant employees and are stuck with furniture that you can't even close the recliners. Don't bother with this company.

Just bought a living room suite from Ashley's. I was not home, but left my neighbor at home to let them in. I arrived home 29 minutes after they left. Guess what wrong sofa. I called them and they told me there wasn't anything they could do. Since they had left the site it was now ours. **. Went to the top management and got the same response. Unbelievable. I'm an idiot I bought a bedroom suite from them 2 years ago and 2 drawers still don't open. I must be a complete idiot to have went back. I hope they're reading this because I'm taking a razor blade knife and go to the store and cut a few sofas up. Let's see who gets the last laugh. I'll send some pictures, so you know it's me. After reading your reviews it's time people fight back and tear your stuff up.

I ordered a loveseat and ottoman. After arriving home, I noticed they had ordered a sofa instead. I immediately called the store back, and was told they would change the ticket and refund the difference. NEVER did they refund the difference between a loveseat and sofa. Then, I received a text that only a loveseat was going to be delivered. I guess they conveniently forgot I paid 400 for a loveseat. At that point, I just wanted to stop the transaction and receive a refund. Good luck with that. I had not received the furniture and it would have been simple to cancel the delivery and refund my credit card. It was an a nightmare. Everyone pawns you off to someone else, and now my credit card company has filed a grievance. Worst customer service ever! Don't go!