Ashley Furniture Reviews

Don't waste your money on this furniture store. If there is something wrong with what they send you, they will NOT replace it, they will send technician after technician to keep trying to fix it. Even if they technician tells you it is not repairable.

I asked for a refund on items that I did not want. They gave me the run around, even after contacting customer service multiple times and going to the store with multiple forms of ID. It took 6 months, plus contact GA District Attorney to receive my refund. I will never shop there again.

I don't recommend the Phoenix insurance at all. Do not take it even if the store asks you to take it. They only spot clean, not worth the money. I would not have taken it if I would have known that. I am very upset and you can't get your money back either so In my opinion it's a waste of money.

Purchased couch and loveseat November 2024. In showroom it sat comfortably. The set I received is so stiff that it's extremely uncomfortable. Of course Ashley can't do anything about it. Reviewing so no else purchases this set. Item numbers are 5930147 and 5930118. I definitely made my last purchase from Ashley!!!

Do not buy from company. They get your money and take their time getting your furniture. Been three weeks no call. I called to inquire about getting a refund due to no furniture I paid for and no call. They refused to refund my money. Store credit. No more shopping there.

I placed an order online for a mattress on February 17th. My first email I received informed me that delivery would be 1-2 weeks. The next email I received said my delivery was scheduled for March 7th. I then received a text message on February 28th that said to call to schedule delivery. I called on March 3rd and was told that I had to take March 14th for delivery. That is 4 weeks from my order date and one week from my first email that confirmed my delivery date. I will not order from Ashley again. I had to pay for my delivery and I have to wait. Crappy service.

My salesperson was great. Helped me find what I was looking for with a no pressure sales. Everything was treat until my couch was delivered. On about my third pull of the reclining mechanism it completely broke. I called only to be told they could send a repair person in about two weeks. Since I had the couch less than 24 hours I didn't want to wait that long or for a repair. I think it should be replaced. But here I am two weeks later and I can't even get a return email. I will never purchase from them again and I am going to call every day until I get this resolved.. I'm so disgusted with them. At this point I don't even want the couch from them anymore. What a let down.

If I could give zero stars I would. My experience with Ashley is beyond unacceptable and unprofessional. Ordered furniture in October. January 21 delivery scheduled, 2 men to deliver and assemble and entire 3 story house of furniture, they were there 1-7. First day of work and admittedly untrained. Didn’t know how to assemble. 2 Headboards with 12 screws all the way through to the front where you lay your head on each headboard. Couches un-assembled, floors scratched, tables dropped and broken, pieces missing.

3 months now waiting for my missing pieces of furniture. They are unprofessional and incompetent, misleading you on delivery date 3 times. Traveling NY to FL to be told day before - no delivery. Angry.

Bought a couch from them 8/31/24 and it’s a piece of junk! Cushions are already sagging and the one cushion doesn’t even reach the back cushion and doesn’t stay put (see the big gap). I will not buy from them ever again. Not comfortable.

DO NOT SHOP AT ASHLEY!!! The worst experience of my life. Trust me DO NOT SHOP HERE!! I went inside the store in Altamonte Springs, FL July 2024 and it has been a nightmare since! I haven't made a single payment because the Sychrony Bank they make you use is not showing the promotion but when you call the store (and you actually get someone on the phone) they tell you it does show the promotion. Absolute worst experience and I promise you this isn't worth it! I will never, EVER shop here again and tell everyone I know to stay away. My mom just moved and guess where she wanted to buy. Guess where she didn't :)

Ashley Furniture partners with GBS Enterprises to offer the ProtectAll extended warranty, but my experience raises serious concerns about their business practices. GBS Enterprises appears more focused on denying claims than providing the support customers deserve for services they have paid for. It’s disappointing that Ashley Furniture continues to endorse and promote this insurance provider despite these issues, which ultimately leaves customers feeling unsupported and taken advantage of. This partnership reflects poorly on Ashley Furniture’s commitment to customer care.

So, I'm going to say I should have learned the first time. About 3 1/2 years ago, I ordered a living room set. Since I was living on my own again, I had nothing in the way of living room furniture and was told it would be there a certain day/time, which didn't happen and I lived with camping chairs for about a month, maybe a bit longer, which was a miserable experience. Fast forward to now, my daughter has since moved in with me and is now moving back out, so I am going to give her my current sofa/loveseat set.

We purchased furniture for our living room and dining room and add the furniture protection to all the pieces. Once the furniture once delivered and checked, we were pleased with the delivery. It was not until we went to open the leaf on our dining room table that we noticed the screws on one side of the leaf were missing. This was reported to the warranty department and it took 28 days before the replacement parts arrived only to find out they sent another hinge and not the screws. We are still waiting for the screws and tech to arrive and received an email that there was not enough information on the issue to send a tech out. During this time, our lift top cocktail table screws on one side came apart and the top collapsed. We contacted the warranty department only to be told, we needed to contact the store we purchased the table from for support.

They keep changing the delivery day. If you need the furniture for a specific day, buy somewhere else. Customer service needs to improve. If you need to talk to a seller or manager, you must go back to the store. No one answers your calls.

Ashley team assembled bed rails unbalanced without central support which destroyed both mattresses. My mattresses sunk more than 3 inches in overall thickness. Which in result very unbearable to sleep on it. So we are sleeping on floor with temporary mattress for more than 2 months. Initially I did not know the fact. I thought this is defective mattress so I submitted a mattress claim. They sent technicians twice to take pictures and measurements.

Made an online order at 7pm. Realized the cart changed my full size bed to a twin once I submitted. At 739 pm I called the online customer service but they said "We're closed." I called first thing this morning and was told it is not their error and I cannot upgrade my order to the full. Please do not order from this store. There is zero customer service when there is an issue with a purchase. I just wanted to upgrade to a full size bed. Now I never want to order or buy a thing from them again!

This is one of the unprofessional online services I ever seen. I went in the store and seen something that I like and then once I decide I wanted it I went home, went online and ordered it. They send it to me in the box and telling me to put it together for the same price that I could have bought it in the store so then I said it wasn’t assembled. I want to send it back. They also said that I had to pay them to send it back after I paid $179 to get it shipped. I’m just telling y’all for future reference do not order anything online because if you want to send it back, you have to pay and customer service was very rude And I shop in store all the time and never ever had this situation.

READ THE FINE PRINT. Do not trust the sales associates. My wife and I went there on February 9th and bought a sofa and a mattress. We originally had just gone to get a sofa but decided to check out mattresses while we were there. The associate (Ashley believe was her name) told us not to worry that we had 30 days to decide if we liked the mattress we were looking at. She had been showing us one of the most expensive ones which I wouldn't have even considered if there wasn't a trial period. I mentioned the 30 days multiple times and she reassured my wife and I that if we didn't like the mattress we could get our money back in 30 days. Yeah, that was not true. We didn't like the mattress after getting it. It was $3600 on sale after taxes. I called to see about returning it and was told no returns. I was then told I could exchange it for something more expensive or equal value and pay the difference. I told the person that is not what I was told.

Absolutely do not buy from Ashley. I expressed my concerns with the agent at the store, in person over my previous experience with Ashley. Lo and behold, I had 2 pieces delivered. One was fine, the other was damaged. I had the damaged one returned but kept the good one - because why not? I expected to get the second one inside of a week and even got a text confirming that. Then I had a new text saying it would be another week. So I have half a living room set, which means I still have the old set taking up room in another room, waiting on this cheap furniture to possibly be delivered bad in 2 more weeks. Avoid this company at all costs. We have purchased twice and been extremely dissatisfied twice. And now that I accepted one piece, I cannot return it. Absolutely wild.

Received defective new furniture. Contacted the store, they refer me to file a claim online. Did so with the promise someone will get back to me in 5 days. Did not happened, waited 10 days and then I had to call. Still no resolution. they promised parts will be delivered, 2 month and still waiting

CHECK THEIR BBB COMPLAINTS AND TRUSTPILOT. If I could give zero stars, I would. Ashley Furniture is hands down the worst experience I have ever had with a retailer. Their furniture is absolute garbage—cheaply made, flimsy, and falling apart within just a few months of normal use. It’s clear they don’t care about repeat customers because their entire business model relies on first-time buyers getting duped by their showroom displays, only to realize too late that they’ve purchased overpriced junk.

Overall I would not recommend Ashley furniture to anyone. The sales rep had NO CLUE what she was doing and sent me everything wrong and when I called to let them know they then wanted me to PURCHASE more stuff. Come get your crap and BYE.

Very disappointed. Bought a sofa, loveseat and chair. The delivery guys purposely hide defects. I had stains and 3 arm cushions for my sofa. The chair was too big for the space so I sent it back which clearly bothered them. Since then it’s been an issue trying to speak to a live human to get resolution. I feel I didn’t get the brand new sofa I purchased but a pieced together of a couple possible returned ones. Not sure how else you get the cushion configuration I received. They sent someone to clean the stains and ordered me the correct cushion (take it off another returned sofa possibly) but it’s not the sofa I paid for. Had the delivery guys not hid the cushion, I’d have sent back the entire set. The only people who call me are the ones asking if I’d like to replace the chair I returned. What do you think?! Of course not. Will not shop here again. Customer service is not their strength.

We purchased a leather recliner sectional from the Ashley Grapevine Store in mid January. Upon delivery there were two left arms to control the recliners vs a left and right. Advised to process an exchange. A week later get a call that the couch has been discontinued, can’t find the part anywhere, advised to call the store.. this is when the client service goes south. Eight phone calls and one month later nothing resolved … Salesperson was useless and Store Manager was annoyed I called him… Apparently not authorized to schedule a pickup of the furniture but no problem selling me a $1200 protection plan on a discontinued item. Escalation process was another waste of time so now disputing the charge - maybe I can charge them a storage fee? White Glove delivery service resulted in a scratched wooden floor - but at least they got back to me.

Ashley Furniture in Buford GA is bad store ever. No one deserve commission and they sold bad item and I been calling them for 100000 time. Never respond. Never help. They got money and pocket so they don’t wanna help. Bad service. I receive damage item and been calling them every day whole day. They moving me around and not giving any right answer. I am filing police report how they treating me and playing with me. I have all recording and all details. Never buy anything from Ashley. Ashley you're going out of business Buford one. Good luck for your bad service.

We purchased our couches in late January. They were delivered in early February. We have not even made our first payment!!!! Our sofa has completely busted! Hardware busted and wood busted from under the cushion. I called to file a claim and was told to call the store, I called the store and was told to do it online. Everyone keeps pushing the problem off on someone else. When I called the store it was a call center and the manager was being a ** about everything. When I tried to file the claim online they want to offer me a $170 gift card. ARE YOU SERIOUS!!??

Updated on 03/24/2025: We purchased a sofa sectional on February 12th, 2025, and the story declines from here. Three weeks later we set up delivery. The crew delivered it and when I came home that evening from work, the power recliner was not working. I immediately made a call. First, the salesman we purchased it from would not return my call. Second, when I got in touch with customer service they told me it would be a "warranty claim." So we are doing a warranty claim on a one day old couch I just had delivered that's defective? Long story short.. I have a log of every phone call I've made to Ashley. No one cares about your issue, no one returns you calls as they say they will. It's now March 24th.... over a month and this is still no resolved. First, they sent parts for a tech to replace the problematic issue.. They sent the wrong parts. Now.. they have photos, they have the serial number.

Ordered a couple lamps on Ashley Furniture's website, and I wasn't happy with the color. I called customer service to inquire about returning them, and was told I had to return them within 72 hours for a refund.... Even though I was shocked at the limited time to return them - mind you this was within a week of receiving them, I explained circumstances that didn't allow for that specific time span, and was told there were no exceptions period - WOW! Terrible customer service to not even make consideration on something that was beyond control.... just terrible!

10/10 Do NOT recommend! I purchased a couch 2 years ago as well as an additional 5 yr warranty from the Flint Michigan location. The finish on the headrests of the couch are now wearing off. I contacted the warranty company "Montage" & they inform me that this is not covered as it isn't accidental damage--unbelievable! They then graciously pushed me off on the store to try and get some resolution. After several conversations with the warranty company and the store they both just point fingers back & forth at each other & refuse to take care of the issue.

Paid over 3,000.00 and still have not received my purchase. I would not recommend to anyone. I was told I would get my stuff in one week. It is a month and guess what STILL NOTHING. I am beyond angry.

Terrible service, I purchased a new couch less than a year ago with a warranty. The couch needed repair within 6 months and needs repair for the same part again. Ashley will not replace the couch, only keep repairing it. I am sorry I purchased a warranty. You do not not get any say on replacement. I will never buy from Ashley again. Don't waste your money with them.

The day of my delivery I was informed by phone that I would only receive half my order. When my order arrived I was also informed that the legs to my sofa were not on the truck. One simple delivery turned into 4 separate deliveries that I had to take off work for. Also when I called the store the customer service lady threatened me. I filed a formal complaint but I know nothing will happen. It has literally been 3 weeks of total stress. Not worth your money or your sanity.

Buyer Beware! Don't buy here!!! Save yourself time, money and high stress! This company does not care a damn about its customers and is not available!!! No customer service. Cannot reach a supervisor, and they don't care. Called several times, spent 2.5 hrs on calls. Tried calling the store, cannot reach anyone. The purchase was not cheap $360. Came in 2 separate shipments on different days. Already past the 72 hrs of return policy. Will never buy from them again. very stressful, time consuming and no one cares a damn!!! And, the same product being sold for $100 less elsewhere. I was told I am unable to return to the store since I purchased online. That someone would get back to me in 3-5 business days. Still waiting. Feel stuck and ripped off. Worst company ever to do business with.

This is a horror story. We purchased a TV stand from Ashley Homestore. The delivery guy from Ashley asked us for $120 to install the TV stand and we agreed on it, even we think it's too much. There was a broken piece in the middle of the TV stand and the guy tried to hide from me. Instead, he used some paint and a tape to cover it and think I will never find out. Besides that, he did a terrible job, the cabinet door wasn't straight and the back piece of the wood wasn't lined up. I found out the problems after he walked away with my $120.

Worst customer service I have ever seen. Tv stand arrived five weeks after ordering (was supposed to be two weeks) with delivery rescheduled and it was damaged. Gouge out of the side and scratched all over the top, no shelving supports included. Called customer service where I submitted a claim, was supposed to be called within 72 hours…. No response. I call four days later and they say the previous person didn’t file my claim correctly. Filed claim again. I asked for a discount and was told no, one girl actually yelled at me and hung up. Called back and talked to supervisor who initiated an exchange. Exchange scheduled for 11-3, drivers showed up at 3:40, no English and smelled so bad like smoke my entire living room stunk so bad. Emailed customer service about how they were late and received no response at all. Never buying furniture there again. They don’t care at all about customer service.

We purchased leather loveseat and sofa and upon delivery there was a hole in the back of the sofa. It took 4 calls and finally going back to the store and dealing with my salesperson for an hour to get it resolved. We purchased the extended warranty, they had no idea who I was, so wouldn't help me. So getting in the salesperson's face was the only way and they decided to just send me a new sofa. (Cool). After 1 1/2 years the cushions are sinking, even with alternating where we sit. So I called the warranty place (Extend Protect). I sent them all the problem info along with pictures and they DENIED my claim. I PAID FOR THINGS LIKE THIS TO BE TAKEN CARE OF, and they denied it. I will NEVER buy from here again. WARNING their extended warranty is USELESS.

Super bad experience with return. The sofa came in defective. It was a power recliner and won't close. They said they would have to send a technician to fix it which was like 20 days after the delivery and the ticket was raised the same day as on delivery. It's still sitting as-is. DO NOT buy any furniture from them. You would be on calls forever with no action.

I recently had a profoundly disappointing experience with Ashley Furniture. We paid approximately $9,000 for what turned out to be a defective product. The sectional piece we received had a noticeable size discrepancy, with the left section being cut shorter than the opposite side. Despite their technician's efforts to fill in the gap, it was clear that this issue could not be fixed, as the pieces were fundamentally mismatched. What’s more troubling is the complete lack of transparency and communication from the company. The technician acknowledged the problem but reported otherwise, leaving us in the dark and frustrated. We've been bounced between different technicians and representatives, each time receiving false assurances that the issue would be resolved.

We purchased an outdoor sofa set and it’s falling apart after 2 years, the plan we purchased is for 5 years and they are denying the claim without even looking at the damage! I’m getting the run around when I asked to cancel the plan and reimburse me for the amount paid! Never buy from this company!! They are 💯 a scam!!!

Hi I had a very frustrating experience today. I purchased a couch and love seat and a coffee table with Ashley Furniture agent over the phone. I was made aware that if I don’t like the product as long as I return it to the delivery drivers right away my card will be given a full refund. So today when the delivery came I did not like the sofa set and told them, "Take it back and make sure I don’t get charged for this delivery since I am returning it right away."

Hard to believe this big fat Corporation would not make an exchange. THE salesperson told me the item was black due to no floor display. It arrived Brown and I complained with customer service and they were too lazy to call the store and find out that I was telling the truth. Was told I signed for it so I am stuck with it. Was willing to exchange for a lower priced item with no money refunded. Corporate could give a damn about personal service. I'm 70 years old and couldn't see it was brown until the truck left. Policy says once accepted no returns. Never addresses exchanges. Will never shop here nor will any of my friends or family. All humans were like robots who could just mimic their policy which only addresses returns not exchanges. Even if their own fault.

Complete garbage. They used a broken piece of wood to build this couch (check my pictures). They put a bunch of staples in broken wood instead of using a new piece of wood. We haven’t even finished paying this couch off yet and it’s going in the garbage tomorrow. Shame on you Ashley, for selling this trash to the public. You don’t even deserve 1 star. Negative 10 stars. Buyers beware.

My husband & I purchased a dresser & two nightstands, along with a desk for his office. $3,000.00 later the dresser smells disgusting and making me sick, and a $750.00 desk we purchased a drawer does not go in. I called three times, and I was told since I picked furniture up, I had no recourse. Are you kidding me!!!! I could see if time went by, however, the drawer would not go in the desk. They stated it would cost me$150.00 to have someone come out. As far as my bedroom set, still no answer and my chest hurts I am getting dizzy. I wonder what they are going to do when I go to the Dr. on Monday and we file a lawsuit.

We bought a sofa & loveseat with recliners from Ashley. Several weeks later we notified them that the cushions on the sofa was sinking in. They sent a repairman & he ordered new cushions. When he came over to install them it seemed he really didn't know how to replace them. So he began to rip the underlining off the first recliner. It took him about 1 1/2 hours to replace the first cushion. Note the underlining was tacked back but it was attached crappy. The second recliner took him no time. The repairman did state the couch was defected & if the new cushions didn't work, we would get a new sofa.

We bought a $1900 Purple mattress and $120 mattress cover from them less than a year ago, reading their reviews saying that it was an excellent mattress. I have had several back procedures and have back pain so was looking for relief. Well, the Purple mattress is NOT the mattress that they highly recommended. It is defective. We kept thinking it was just my back but it wasn’t, it’s the mattress. You can’t see any defects from the outside, but you can feel and tell from the inside. They had us do a measurement of a divot, but you can’t measure one because you can only feel yourself roll to the middle of the bed. We roll from the outside of the bed to the middle of a king size bed. We have explained this to Ashley Furniture and they will DO NOTHING to compensate us for our useless mattress!!

Horrible communication and service. Let me buy a chair that was discontinued and when the time came just threw what they had in my house and did not give me the chairs I paid for. Terrible terrible customer service. Do better.

ALL AROUND TERRIBLE EXPERIENCE & POOR QUALITY!!! Ashley sold me furniture they claimed to have in stock but they didn’t. It took 2 months to arrive and when it did arrive, pieces were broken, chipped, and cracked. They sent replacements 2 additional times and the items we all damaged. Customer service has been awful; very likely you have to be put on hold or wait in a queued line. Also, delivery men rush putting my items together and handle my items carelessly. DON’T RECOMMEND PURCHASING FROM ASHLEY AT ALL!!!

Worst customer service ever. I called six times and had five different customer service agents blatantly lie to me about the status of my order. Finally, the sixth time I had to speak to a manager, who finally told me honestly what happened with my order. I waited an entire month to get the truth. I would never ever order anything from these people again, their furniture is the worst quality and their customer service is even worse than their furniture quality.

We walked in and found a bedroom set we liked. We looked around at different places and decided to buy the set from Ashley. The purchasing process was fine. We were given a date when it would be delivered. I took the day off and then two days before delivery we were called and told not everything was going to be in so they changed the date of delivery. The customer service people were very rude. When the set was delivered the delivery people were very polite and took great care setting it up. The sides of the bed frame were damaged so they couldn’t set it up.

Never ever buy from this company!! The sales people are liars and the sales managers are unhelpful and unresponsive. You call after they give you their work numbers and never return the call or pick up. Then you go up there to the store to speak with them because there is a problem and they tell you to call customer service! What!?! I am up here because your salesperson made a huge error that effects what I bought, it came unassembled and I wanted and specifically asked for assembled furniture. You are claiming the salesperson made a huge error and you are giving me numbers to call!?! Ok so I call the numbers, they have no idea what I am talking about because they can not find my order number in the system.

I purchased a complete bedroom set from Ashley on November 30, 2024. I had an issue with the dresser, chest, and one of the nightstands. However, my biggest issue is the nightstand. Both of the drawers on one of the nightstands are off track. The glides are defective. I contacted Ashley Furniture and they gave me the run around for about a week. Finally, after a week and a half, I was given instructions on how to submit a claim. Instead of replacing them they sent the items for repair and told me to contact them after I received the package. It took about a week and I received the items.

No one has ever had a good exp here. They tried to not bring a mattress up the stairs because it was frozen and could not be bent at all. They told my handicap father that in a hour it will be thawed but they can't wait, they are too busy. They then tried to take the old bed, and just leave my dad with nowhere to sleep. It was insane.

Had the worst experience at this Ashley store! 2028 Whitehall PA.. The sales person was very dishonest.. We purchased the furniture and area rug that was on displayed with it, but the sales person neglected to inform us of the damage that it had., being it was underneath the furniture and the stains and just poor condition of the carpet, we were finalizing the purchase when he rolled the carpet up.. He knew this carpet was not suitable for sale, he did not notify us, just looking for the sale and the fact that they do not give returns or refunds on floor samples.. Was a big argument... It took me two days of arguing with them to get my refund in over an hour and a half to finalize the return making all kinds of excuses of the order is locked the manager has to approve it which he is not here we can’t get the shipping removed so we can’t finalize the return blah blah blah.. This particular store has dishonest people and management!

We have bought a few pieces there but no more. We bought a couch the end of November and paid cash. They told us the dining room set would be delivered on 12-28-2924. 12-28-2024 came along and nothing. We get a text later that day that states the new date would be 1-18-2024. The table arrives and it's really wobbly. When you put the leaf in you can't close it because the holes are off and the tabs won't go into it. Their customer service says they won't take it back even though I called within the 72 hours. They wanted me to crawl under the table and take pictures of the serial number. I took pictures of the gap and explained the problem. They have now ghosted me! I will NEVER buy a damn thing from them again!

We bought a sectional at the Riverdale UT Ashley's. Our sales person Stephanie V. was great. Unfortunately the delivery and quality control has been terrible. The 1st delivery attempt we found that the fabric on several corners was worn. We sent it back. They told us that they were going to do a "VIP" inspection before delivering the replacement but they delivered the same piece with more damage. We sent it back and attempted a 3rd delivery with another "VIP" process but they just kept trying to deliver the same piece of furniture which at this point had been on and off a moving truck 3x and looked like it. We attempted to resolve this with Ashley but they outsource the delivery. Don't seem to have control over the warehouse or delivery.

Purchase a mirror and the address was my old address. Called right away to change address and guy name Spam told me to just cancel first order and order again and put correct address which I did right away. Next day got email that I will get my first mirror by Friday and to my old address. I called again and lady tried to lie to me telling me mirror is not shipped yet and they will cancel it. I checked tracking and mirror was shipped already to wrong address and will arrive this Friday So they never cancel my order plus lie to me. Now I paid twice for same mirror and nothing they can do about it. Do not order online. You will regret it. Never gonna order anything from this people again.

I ordered two couches for which the sales person and the person at the warehouse who scheduled the delivery noted that they would reposition two old items. I confirmed with both of them that I lived in a building and that repositioning would mean bringing the items down to the ground floor where there is a disposal. However both the delivery guys and customer service said that is not their policy and that items can't be moved from outside the unit. If I was told the truth upfront I would have arranged for the old furniture to be removed.

This company at the Corporate level is a joke. Zero customer service once you leave the store. Ordered 7K couch in November... here we are in Jan and still missing a piece. You call and all you get is Philippines. This place is a joke. I will never EVER buy from them again. The CEO of this company should be fired.

I wish I had read these reviews prior to making a purchase from Ashley Furniture. I will never buy from them again. The quality is terrible. No customer service whatsoever. My chair didn’t even last a month and it is falling apart. The furniture may look nice on the showroom floor, but that’s as far as it goes… I purchased two Kamari’s swivel chairs and a sofa. I purchased these items from Ashley’s in Springfield, Mo.

I ordered $8,500 worth of furniture at Ashley near Laguna Niguel CA. It took 16 days for delivery of 12 pieces. After sleeping on an air mattress for 2 weeks I received everything including a queen sized bed and frames and a Beauty Rest Hybrid mattress. I also had ordered a queen size box spring. However the warehouse messed up the order and sent a double box spring instead of the queen. So I have to wait 4 days to receive a new scheduled delivery of the queen box spring.

We purchased a couch and loveseat and a queen mattress with mattress cover. The loveseat has been delayed twice and the mattress cover was wrong size. Paid for premium delivery and it was delivered short. This is not customer service. I can't even get someone to talk to. Terrible company, should close the doors.

I purchased 3 tables from Ashley in December. One came damaged. 3 times they have been here with other damaged tables. Once my order got canceled because the customer service rep Stephanie entered it wrong. I sat here waiting in the morning for my text of my window time frame. They do not care at all. I have contacted the BBB and a local T.V. station. You should not be in business.

I purchased a sectional in 2023, I paid 2650.00 for it, thinking the quality would hold up but just in case something went wrong I purchased warranty on the sectional. Here we are in 2025 sectional seating is all broken down and frame squeaks when you sit down. We are very particular with our furniture and we take excellent care of our furniture. I filed a claim with the company that carries my warranty, to find out frame and break down of cushions are not covered under my warranty after the salesperson who sold me my sectional, said it would be. Never again will I get taken from Ashley Furniture and their warranty company. Stay away from Ashley’s. They carry a cheap product even if you do pay a lot of money for it and for sure don’t buy the warranty. It is no good.

Quality of couch seemed decent at first. We bought the 5 year Protection plan and in 18 months, the couch padding was sinking closer and closer to the floor every time you sat down. It was structurally sound/framing was is good condition, but the fabric and cushioning was causing the problems. Because the fabric and cushioning wasn't damaged, torn, ripped, they said the couldn't help us. Nothing in the protection plan named our problem with the furniture and the protection plan was useless. In less than 2 years, we purchased another new couch and it sure wasn't from Ashley. Thoroughly disappointed. We didn't spend a ton of money but we certainly expected the couch to last longer than 20 months.

I purchased a Noble Firm Queen Mattress that was not firm as I ordered, and it got filled up in the middle of the mattress but not by head and feet sides. To be able to have the pillow flat straight, the gap should be filled with extra rolled sheets/towels. The mattress is getting softer and softer, and is giving back/neck pain. The technician that came to check it out did not do much, but measured the width and length. He measured the head side of mattress but not putting the tape to very end of mattress but on the area where it would showed lower inches. I asked to check and take a picture of mattress being not firm at all. He refused to check it or take pictures of any of my concerns, like he was sent to check only to deny any factory defects.

⚠️PROCEED WITH CAUTION!⚠️ I purchased table and chairs and after the delivery date being pushed back twice, the table finally arrived. After the delivery drivers set it up, I knew it wouldn’t be a good fit once my other furniture pieces arrived. I informed them and told them that I wanted to keep the chairs but not the table. They told me that they couldn’t take any furniture back unless it was approved. Once I inquired about the approval process, they gave me a number to call. I immediately called the number and the recording said they were closed for the day (7:30/7:45pm). I informed them of what the recording said and they insisted that they couldn’t seek approval elsewhere and that they wouldn’t be able to take the table back on the truck. They left by advising me to call the next morning. I couldn’t make them take the table and they left.

September 2024 purchased a queen size sofa bed. Customer service was on with delivery person to confirm delivery, and I asked her to wait on line until mechanism was viewed. The representative said 24 hours if any problems and abruptly hung up. During the next few hours, room had a terrible odor. Obviously from couch. Closed the door and called customer service. They said to move couch to garage to air out. Further discussions and phone calls, they admitted to spraying cargo containers for rodents.

I can say this with total absolution, I will never, never buy anything from Ashley Furniture again. Several months ago, I spent nearly $4k on furniture for my new house. Some items were shipped within a decent time frame while others took months. And when they did arrive, some of the items (barstools and console) were damaged. When I called the store where I purchased the items, they could care less about my problems and told me to call their customer solutions department and file a claim.

Purchased a sofa bed on Nov. 30. Needed it for Christmas guest. Was assured it would be delivered before Christmas. I gave door measurements because I was concerned it might not fit. Salesperson measured the sofa and told me it would surely fit. After paying in full, I learn later that the item isn't even going to be shipped until after Dec. 11. Didn't arrive until Jan. 7th. AND IT DID NOT FIT THROUGH THE DOOR! Delivery guys didn't even take it off the truck. I am so mad. Now, they want to withhold the delivery fee plus 10% of the total cost. THIS IS ROBBERY! Not impressed. Had they just given me a full refund, I would have been disappointed but willing to go back there. Now, I say stay away.

Terrible experience, they made errors and took too much of my money, can’t as of yet get it back! They give you the run around on the phone, they pass you around from person to person giving no true answers. I was lied to several times. Still waiting to see if they return the extra money they took from me. Be extremely careful with these guys.

Nice salespeople. Furniture is ok for the price. It's not well made that's for sure, but it's decent enough and looks nice. However, DO NOT BUY THE PROTECTION PLAN EXTENDED WARRANTY! We paid $899.99 for the "protection plan" and so far they have denied all of our claims. They even added insult to injury, suggesting we could pay additional fees to have things repaired. We have a loose dining room chair that has hardly been used, a sideboard that has a door that doesn't stay closed, a chip in our dining room table veneer and our sectional looks pretty worn already, with "pilling" to fabric. I also didn't realize when I bought the sectional that the pillows are stuffed with what appears to be horsehair and can't be washed. Very disappointing.

The four managers at Ashley Furniture Store in Clearwater Florida have no idea how to run a store. 24244 US-19 Frontage Rd. N Clearwater FL, 33763. I was the liaison between the General Manager (**), the Sales Manager (**) the office manger (**) and the assistant office manger (**). Their communication with one another was poor, ineffective and inefficient. They did not let the other know what the problem was that we were having (I will say ** did help us pretty well too, even though communication was poor with other managers).

Excellent Customer Service at Ashley Furniture in Jacksonville, Florida on Blanding blvd. Valerie ** was very courteous, friendly, knowledgeable and pleasant. I had an overall great experience with this Sales Representative. Anyone shopping for furniture I recommend Valerie!

Purchased a sectional to be delivered in 2 parts due to a piece on backorder- one piece was damaged at time of first delivery. Delivery driver said that he would let the store know so a replacement piece could be ordered. On second delivery the damaged piece was not brought. Same driver as before said the damaged piece was ordered. After not hearing from Ashley Furniture in a few weeks, I called and the piece was not ordered. The driver did not report it. They are refusing to fix the damaged piece because it has been in the house for over 72 hours. Customer Care call center was rude and told me to use my extended warranty.

I ordered a mattress online and I did not order the right size. As soon as I received the confirmation email I called them to cancel and order the right size. I was informed I had to wait a few hours, when I called back I was told I had to wait until there was a tracking number which I was trying to prevent it being shipped. 2 days later I was told the order had been canceled until a few hours later receiving an updated eta. So I call them back and was told I waited too long to cancel it and now have to reject the delivery. So I escalate my complaint and still receive no customer, no return and the mattress is somewhere out there. I have been a long time customer and after this ordeal I’ll never step foot in a store or order online! The customer service is complete garbage!

Worst service and employees I ever seen. The Management is absolutely Horrible. They tell you one thing to purchase the furniture then they say they did not say it. They argued with me for weeks and never did anything to rectify my problem. Sent wrong and damaged furniture more than twice. Call Corporate several times but they always gave me the runaround and did Absolutely nothing to help my problem but they are on time every Month to take my Payment. I'm IN Temple TEXAS so please beware of this store for your Own Sake!

On 12/6 I purchased an item for $384.96, to my surprise I was charged twice for this item by supervisor of Broadview Illinois location. On 12/8 I went into the store & was met with horrible disrespect & told they’ll process the info. After being treated so terribly I decided to cancel the order altogether. I’ve reached over a dozen times, just to be told 7/10 business Days. Today is 1/3 & I’ve yet to receive my full refund!

Horrible customer service. If I could I would rate it lower. I could not get ANY update on my order from customer service. The order was canceled without notifying me. And agents were not helpful and had a lack of knowledge.

Went to the Ashley Furniture store in Palmdale, Ca. We were looking for a new bed, and other home furnishings. Annie K. was our sales associate. Annie was extremely helpful and knowledgeable and guided us to exactly what we needed. We purchased a Tempur-pedic bed and a few other home furnishings. We needed these items before the Holidays and Annie was able to schedule the delivery when we needed it. The installers arrived on time and were very efficient in the assembly of the bed. We are extremely happy with Annie and Stephanie for making everything come together when we needed it to. It was a pleasure working with them as well. We highly recommend this store, for your home furnishing needs.

Do not buy an extended warranty. Is a waste of your money. They don't want to cover. Ashley's sales representative told us it would be cover. Know they are not. Covering it and I still have two more years on my warranty. Be very careful when buying anything from them. Just like a politician they promise you. Just to get your money. New Port Richey...

This company is not for the customer in any way. If you buy one of their products as a gift, it is not returnable even still in the box. No matter what, they will not exchange, return, or refund you anything. The lady on the phone had an attitude to start. I highly recommend to never do any business with this company!

My order was promised for delivery within 2-4 weeks. However, it has now been over 60 days and I have still not received the complete order.Furthermore, the items I have received were in unacceptable condition. The "white glove specialists" responsible for delivery caused damage to my dining room table and bed frame. Despite these issues, customer service representatives advised that the furniture was still usable. However, this proved untrue when the bed frame inexplicably collapsed at 3:00 a.m. one morning. In addition to the collapsed bed frame, the couch frame is significantly warped, and the dining room table has visible scratches. To add insult to injury, the dining room chairs have yet to arrive. My attempt to resolve this situation through the Ashley online customer service email has been unsuccessful. Their proposed remedy of sending someone out to assess the damage months from now is completely ridiculous.

I bought a mattress, foundation and frame on December 2, 2024 at the store at Millennia in Orlando Florida. Was told by sales person it would all be delivered on the 19th of December. Got an email confirmation confirming it. I went into the store on December 15, to check on my order because I hadn’t heard from the actual delivery department. Customer service told me it was out of stock and wouldn’t be delivered until December 26th. When I called later to cancel the order because that date was too late for me. Plus the sales lady didn’t tell me it was out of stock. Spoke to customer service Kristen. Said she canceled the order and refunded our bank account. I had paid in full for the items. Waited another week. No refund. Went into the store again to once again cancel my order. Customer service made the proper refund. That was on December 24th. I felt lied to so many times. I’ll never go back to that store.

Bought a surprise gift for Christmas. They will not allow an exchange or return. They only care about the money they make, not the customer. Will never buy from them again. Asked to speak to a manager to explain the gift and was told no returns or exchanges as it is policy. Explained again it was a surprise gift for Christmas, was told sorry, no returns, refunds, or exchanges.

This is the worst place to buy from. Chairs came broken. They wouldn't let me return them. Tech came out said they should be replaced. When I called to follow up they said that the tech said my floors were uneven, which was a lie. Months later still dealing with this.

I've ordered around 5-6 mattresses from Ashley in the last few years as we moved several times. I've never had a problem before. I ordered a queen size mattress in a box. We get in a couple of days and take it with us as we move from Alabama to Michigan. We get in our new place and open the mattress up - it's a full mattress not a queen. I chat with customer support. They refuse to make it right - either send me a new mattress or refund the difference between the two. Nope - said that since we changed our address - they couldn't do anything. Their suggestion was to sell it on Facebook marketplace. Horrifying bad customer service - they lost a customer.

Terrible decision and a experience, I order sofas and I was waiting for 3 months, I cancel my order and I am still waiting for my refund it very ridiculous, I am not happy and not recommended pay before for nothing

The Mount Holly, New Jersey store was excellent. Abraham was very helpful, pleasant and attentive. We utilized a third-party delivery called Excess, Sean great, arrived in under 48 hours. Overall fantastic experience.

Just received my order from Ashley on-line. I purchased 2 ivory and taupe accent chairs for a total of $779.00. I got 2 shades of grey. Went to the store next day and they gave me a number to call. After speaking with customer care (in Philippines) and holding for 45 minutes she said the lighting on-line is a lighter version of product? Said not to call store, nothing they can do! I tell what I CAN DO, call Amex and cancel the payment!

I purchased a dining room table and noticed damage on all four corners of the table. Because I reported it more than 72 hours after it was delivered they refuse to do anything about it. I WILL NOT SHOP IN ASHLEY'S AGAIN.

Horribly made furniture. First, the employees at the store are amazing people. I got furniture about 16 months ago and the seams are ripping already! Protection plan is a joke. The lady was rude and unhelpful. Never ever again!!

I would give Ashley Furniture zero stars if I could! Purchased a $1200 king bed on their website. Within a few days, and I haven’t even received my order, the bed went on sale for 50% off from its distributors. I call Ashley Furniture and requested a price match. Had to waste over 30 mins w India or whatever country agent was in, only to be told that they couldn’t price match it, but they’d give me $50 coupon for future purchase?! Absolutely done w Ashley Furniture! It’s very apparent that they could not care less about their customers and their business!! BUYER BEWARE!!!

I recently purchased furniture from Ashley and paid an additional fee for setup services. However, upon delivery, only the table was set up. When I inquired, I was informed that the setup fee only applied to the table, not the chairs. This explanation seems unreasonable, especially considering the cost of the furniture and the additional fee for setup. Given this experience, I would not recommend Ashley to others.

I applied online for a credit card. It says, it’s pending and for further info. To call this number. I called and she needed me to upload a video of myself. I was appalled and shocked to say the least. She transferred me to a manager. This manager was so rude!!! I never heard of a credit company asking for a video. She mentioned, I could verify a different way. She would send some information in the mail and I would need it notarized from my bank. Really??? I understand them needing my income statement, drivers license and ssn, but anything else, no way! I will take my business elsewhere. Someone who appreciates it!

Hello, 15 days ago I accidentally made a purchase and within minutes contacted customer service to initiate a return. I’ve called and emailed many times now. Frustratingly I feel like I’ve been given the runaround. Initially, I was told to call back when I received the item. Additionally, I was told I wouldn’t be charged for a pickup of the item from my house for the return (recorded). However, during another call, they couldn’t confirm that the pick-up would be free. These inconsistencies continued during the multiple calls. The item is too large and heavy for me to return myself.

Having two kids, I was looking for a functional and easy-to-clean living room furniture. I only purchased the Lindyn beige corduroy sofa and swivel chair because I was led to believe that the $500 warranty covered all cleanings and repairs and if not satisfied would be replacements in the color/material of my choosing! Sounds great, right? I filed my first claim months ago only to have received a solution to clean the sofa myself and was told that the cleaning company does not service my living area. After emailing the escalations supervisors, the best solution was to replace HALF the sectional and that the warranty would no longer apply to the new piece...I simply do not want a beige couch that can not be cleaned. Had I known the warranty was such a flop I wouldn't have made the $2,200 purchase. Ashley, make it right!

Warning, warning, warning - never, never, never, buy from Ashley.!!! Why!!!! 3 weeks after purchase!!!! 1- Quality of product, - The corner sectional back broke and reclines. (plywood) no return policy.... Even defective product. 2- The claim department is slow and can't resolve anything and will defer resolution - time wasted. 3- Prefers to offer discounts first and avoids replacement or to rework new furniture taking about 3-4 weeks. Do not buy ashley furniture. You will be sorry!

Thought we found a great deal online with them, ordered it and they gave us the run around. There a hold o it’s lifted there another hold. I call, get it lifted and by the following day today it was cancelled by them and no one can help but they want me to order the same table for $300 plus more than what we found it. Clickbait

I purchased a kitchen table a year ago & it was under warranty. I recently noticed white spots on the top from maybe hot or cold items placed on it. I contacted regard submitted a claim. They scheduled a replacement. The message I received said delivery would be between 3 & 7, they showed up at 8:30. They left the boxed table in my kitchen, mind you & the damaged one is still in kitchen! I have called every day since delivery & been told nothing but a bunch of lies about them coming to install new table & remove the old one! The entire process has been nothing but a nightmare!! I stay on the phone with people who has no idea what they are doing!! No communication skills & not sure what else to do.

Just saw an ad for Ashley’s Furniture. We bought a leather recliner and love seat recliner from them. 1 week after the delivery we had to have recliner repaired and the the frame on the love seat (side that we never used) broke later. Warning…very poor quality for the money we paid! Suggest shopping elsewhere for furniture.

The only good thing I can say is the furniture arrived on time. Let’s start with the language barrier, English not first language so could not communicate well, therefore no discussion on how they were going to set up furniture where furniture should be placed etc. Two man crew, both entered home with no booties to protect floor (number 1&2 on the survey sent out after delivery completed). Rushed assembly on bed, I had to stop them and show where they needed to “fix” the assembly several times (big complaint on bed is that assembly is done improperly). And then the damage to the mirror and no hardware to attach to dresser.

I was in search of a side bar/ buffet server that would match my dining room table I had purchased from Ashley. I found one online and went to the store in Myrtle Beach to check it out on 11/23/24. I was greeted with a welcoming group of people and my sales person was Kenny **. He said the particular item I was looking for was in the warehouse in NC. Sales remarks on the TENTATIVE DELIVERY indicated 8-12 days--business days, but days. I contacted Kenny at the end of 12 days and he reported the the buffet was going on the truck on 12/9/24 and would be unloaded and someone would call to schedule a delivery time.

Buyers Beware. I went into an Ashley store and found the exact same headboard I bought almost 20 years ago and was elated! I loved my original one. My son also needed a new bed so thought I'd kill two birds with one stone. Along with his new bed frame and new mattress, the sales lady told me I would absolutely need a box spring (foundation), so I went ahead and let her add it to the order not knowing any better. I ordered November 25 and was told the earliest delivery would be December 5th. The expected delivery time and the actual delivery was fine, the men were nice enough. However, I was told the box spring was not needed, in fact, it would be impossible to use it because it was way too high, so much so that the bed would reach halfway up to the ceiling. I was told to "reject" the item and they would refund me the $$.

Absolutely terrible. The holes didn’t even lineup to screw the chairs together. I had to drill holes out so they would fit. Barley was able to make it fit. After finishing them they didn’t even sit on the ground straight.

I am writing to share my extremely disappointing experience with a recent purchase from Ashley Furniture located at 22705 Savi Ranch Pkwy, Yorba Linda, CA 92887. Initially, everything went smoothly. The salesperson was helpful, and we purchased a leather sofa and loveseat with electric reclining capabilities. The delivery process was seamless, leaving us satisfied with the service so far. However, the issues began the day after delivery. We quickly realized two significant problems with the furniture: the sofa's backrest was too vertical to be comfortable unless reclined, and its height was unsuitable for our smaller room. Because of these concerns, we decided to return or exchange the furniture.

Horrible customer service. We ordered a Memory Foam Mattress with recliner. After waiting 2 weeks, on the day of delivery we still hadn't heard from them to confirm delivery time. We had to call them only for them to tell us they don't have our mattress yet and we'd have to wait another 2 weeks. It blows my mind how they never even had the courtesy to call us. We ended up canceling. Spend your money elsewhere where they treat you like a person and not just another number.

Purchased sectional 3 years ago. Paid extra for extended warranty (now know it is a total cash grab). Was told it covered everything however now chaise lounge cushion is sagging and other cushion covers are ripping and found out NOT COVERED BY WARRANTY. So why offer it other than to take more of my hard earned money!! First & last time I will buy from this company as the sales force do not tell the whole truth and just want to make money!! Horrible customer service & horrible product!! I urge you to shop elsewhere!!

Robert provided excellent customer service; he was very attentive to my needs and what I was looking for. He maintained constant communication throughout the process to ensure that I received my purchase timely and with no issues.

I recently purchased furniture from Ashley Furniture, and while the experience started off on a positive note, it ended up being quite frustrating.

Purchased a power recliner sofa as a Christmas gift for my daughter. They did not have any in stock but had 1 left in the warehouse she liked. They told her it was as is & did give the discount. Sold her an extended warranty. She goes to pick it up gets it home & there is an issue with the recliner. Call to put in a claim, denied as it was an AS IS piece. Ok, so I called the store to ask if I could schedule a service call (pay for it & the parts), denied as it was an AS IS piece they will not repair. I asked how did we know what was wrong unless we checked it out. Again, there was nothing that could be done. So I have spent $1600 on a sofa that doesn't work & purchased an extended warranty that is not valid.

I purchased a Leesworth reclining sofa and matching recliner from Ashley in March 2024, right before an emergent back surgery. Once they were delivered, I don't remember them being like the ones that were on the display floor but having the back pain I couldn't be entirely sure until I had recovered. Once recovered I called Ashley's customer service department and they did arrange a visit from a technician. They said I had a 1 year manufacturer's warranty that could be used. The issues were my recliner set at a spot where it made me stare at the ceiling and my feet were not on the ground so I always needed to be reclined and that was not even comfortable. The one in the store allowed my feet to be on the ground and was extremely comfortable when reclined. The sofa sat back at an angle where my chin needed to be tucked causing neck pain.

My wife and I decided to shop at Anderson, SC Ashley Homestore for a guest bedroom set. We brought the 20% off discount card we received in the mail. Everything in the store that we looked at was on sale already, so we could not use the 20% discount card. We decided on a bedroom set and mattress. We were told by the sales rep that it would be 2-3 weeks and had to pay the whole amount upfront.

Ashley Furniture used to be pretty good as I’ve purchased in the past. I recently purchased an entertainment center and 3 piece coffee table and end tables. I just refused the 4th attempted delivery because they keep bringing damaged items. Terrible lack of quality and inspections.

My bed arrived damaged and getting the replacement piece was not easy. Their customer service treated me like I was the enemy, and I had to prove it arrived damaged even though I called the same day it was delivered. They never responded with updates on the process, and I had to contact them several times to get them to finally ship the piece I needed out. I never even got the missing screws but was able to go to Home Depot and get screws of a different color.

Don’t waste your time here. They lied to you on delivery and also the delivery drivers. I refuse the product because it was not all there and the driver lied to me that I was getting it delivered the next day so now they want me to pay for when I refuse it.

Would give 0 stars if possible. Ashley Furniture is GARBAGE! We bought a set of couches 2 years ago with recliners on each end. All 4 recliners have broken and we're still paying on their trash for 3 more years under their 0% financing. I would also offer 0% financing if I knew my product was terrible.

I bought a Mcteer recliner and upon opening the box I had noticed the back at the base was cracked and cracked good. Instead of replacing and making good on the fact my intent was to buy a new unbroken piece of furniture they insisted they could only repair it. Buyer beware when dealing with them.

I had purchased a dinning room set for my daughter's new house she just bought. Did this in Nov 8th. She was having a party on Dec 7th. Someone canceled the order at Ashley. No table for her party. I called and no one can help me. All they do is apologize. Which don't help. My daughter was so upset. They told me it was going to be there on November 29. Got an email a week before saying it was going to be delayed. So called on the 29th to find out when it will come. The guy said I will get a call 2 days before the 25th with a date. Told him that is not good. She is having a party on the 7th. Couldn't help me. Hung up and called back 4 times. Each time I asked for a supervisor did not get one. They said the guy canceled my order which I DID NOT give him permission to do so. The company sucks. What it comes down to is I paid 1600.00 for a dining room set that I can't get and my daughter is crushed. Will never buy from Ashley again.

Every time I make a payment I flinch. They sold me some dirty used stuff and when I told them they told me it was too bad for me. They couldn't do anything about it or wouldn't do anything about it. Everyone I see I tell them don't you have fun. It's only been 10 people but word of mouth I hope will kill that company. They are absolutely worthless. You may just take people's money for nothing.

I have been a loyal Ashley Furniture customer for years. No issues up to this point but 6 months ago I bought a Recliner Chair for my wife $900 with delivery. We recently moved for a job opportunity after we bought the chair a month later. Everything was fine up until the 5th month of ownership and then the leg rest suddenly broke on the left side. I called Ashley about warranty and expected them to say, "No problem. We will fix it right away." I was astonished and appalled when the the supervisor said the warranty is completely void if you move from where the chair was delivered. Yes, you heard me right. If you ever move your warranty is void.

We bought several furniture from them. Some of the furniture was damaged when delivered and I sent it back. They said replacement will come within 48 hours. We didn’t see anything for two weeks. We kept calling their phone number but the automated phone system wouldn’t transfer to a live agent. Their phone system is extremely frustrating. We finally drove to the store that is 40 minutes away from us to ask when they will deliver our furniture. They are very nice when they sell you something but don’t take care of you after that. Everything and all questions will go through automated phone service. DON’T BUY FROM ASHLEY.

Do not use this store under any circumstances. I recently bought a new bedroom set and mattress (that can be raised at the top and feet). When the bed was assembled, the guy told me that I did NOT need the slats that were included because it was an adjustable bed. I immediately called Ashley while the guy was still here and I was told NOT to accept the slats. They were not even brought into my apartment. Now I'm trying to get a refund ($217.49) and Ashley refuses to give me a refund for the slats. I plan to have my attorney call them and I will file a complaint with the Better Business Bureau. My sister warned me about buying anything from Ashley. I should have listened.

I’ve been a loyal customer of Ashley Furniture for years, but my recent experience has completely changed my perspective on the brand. I am beyond frustrated with their customer service and feel completely disregarded as a customer. I purchased furniture that arrived damaged and was of poor quality—wobbly, cracked, and unfinished. As soon as I noticed the issues, I followed the proper procedure and contacted their customer service within the 72-hour window, as instructed. I have receipts and documentation to prove that I complied with their complaint process. However, despite this, I was given the runaround at every turn.

Ashley Furniture products are made from cheap quality materials and not expected to last over the warranty period. In november of last year we bought a bedroom set from Ashley and have had two issues with the bed frame. The sleigh head board we bought had cracked, and was replaced. The second issue was with the bed railing. The wood had snapped off (see image). Both times dealing with the warranty repair was a hassle, multiple calls, visits and examinations are needed to facilitate getting a repair. In the second case, the railing, I had to dis-assembly the entire frame to put the bed on the floor. This whole ordeal will take longer than 3 weeks to resolve. They told me they will replace the rail, but not re-assembly. I would recommend getting the 5 year warranty if you must use ashley though expect to be put out by the company when you need their help.

We purchased a bed, nightstands, and chest of drawers back on September 8, 2024. Today's date is November 26, 2024. All they have managed to deliver is the bed. Every two weeks, our other three items have been pushed out repeatedly because they haven't arrived at local warehouse for delivery. The warehouse lady has been awesome at checking on our items. However, after close to 3 months, we refuse to be out of the money with a bedroom out of order due to shipping issues. We spent almost $1 000 on these items. I don't recommend you deal with Ashley Furniture (especially Hixson, TN). Apparently, they have no pull to get your items.

I ordered a TV stand online from Ashley Furniture which a piece of the stand came broken so I called customer service and spoke with a rep (Noralyn **) and it has been a nightmare trying to get the part ordered and shipped to me. The rep will not respond to my emails and I cannot get an answer from any other rep after being on the phone for over 30 minutes. I will never order from Ashley again.

I was told by few friends & family to go to Ashley Furniture for my furniture purchase, so, I did & it went well in the store... until it was the day of my delivery, I got the delivery & setup deal. The guys was good with setting up everything until they saw they were missing the main part to finish the setup, (the bed slacks) so the guys contacted the warehouse & to my surprise "NO one" offered to deliver the missing item so my son would have a bed to sleep on... I contacted the store with the issue & was told that someone would "probably" be able to bring the missing items & would call me back shortly, 1-1/2 hour passed by & had to call the store back to get an answer. The delivery guys had to leave & the only option I was given is to pick up from the warehouse or wait another whole week for a delivery. Why when I paid $$ to have everything done.... STILLING WAITING FOR SOMEONE TO HELP WITH ME GETTING WHAT I PAID FOR!!!

Please don't trust this store. I moved to my new house on October 12 and bought a sofa with ottoman and a mattress, they promised to deliver everything to me within a week, they only delivered the sofa and the mattress, which came with a defect but to return it would cost me more than order, and Ottoman never delivers it (I had the opening party without this) and finally last week they brought a whole stained brown one. I didn't receive it and they promised another one for tomorrow and now they say they'll only deliver after the Thanksgiving party. The salesman Gustavo disappears when I show up at the store to complain and The manager tells us to call customer service, several friends have already had problems, don't buy there.

I was promised a 5 year warranty plan by the sales person with her manager present where they raved about how easy it would be to request furniture cleaning as often as needed without question. Totally not true! It takes an act of God to argue with Reguard, who delays and makes excuses not to provide this promised service. What a farce. Don’t buy their warranty because they don’t honor it!

I ordered a sofa, chair and ottoman. Weeks later, the wrong chair was delivered. Had to wait two more weeks for correct chair. I also ordered a coffee table, end table, and two lamps. The coffee table was delivered badly damaged/warped later in the day, one, not two, lamps were delivered. The one lamp? Damaged. The chatbot followed up on the delivery and made arrangements for coffee table to be delivered in 3 days and that was nice. However, then I was told that I needed to file a claim on the damaged lamp. I'd already sent them a picture, but was dismissed. Worst experience ever. Won't be going back. I have never left anyone negative feedback but this experience has been beyond ridiculous.

We purchased a brand new couch. The couch arrives with a broken frame. They didn't send someone to pick it up until a week later... When it was picked up for repair it was loaded onto the truck unwrapped. No moving blanks.. Nothing... They pushed the couch onto the truck with the fabric side down just dragging. They leaned it up against the side of the truck wall.. Clean, perfect, fluffy fabric was just thrown into the truck without any care. I took photos of how they did that. Customer care has no good answer and there is so solution but to wait and see if it's damaged upon return... Like how gross dragging a brand new couch along a truck bed where people walk with shoes and boots.

Do yourself a favor and avoid purchasing anything from this company. The quality is terrible, and the support is nonexistent. I got ripped off purchasing the protection plan for $500 dollars for a $3,000 dollar sofa set. After normal use the hinges in the center console broke. The recliner also stopped working. I will not be purchasing anything ever again from this company.

I have experienced the worst customer service with Ashley and their warranty company. 4+ months. Nothing has been resolved. Talked to 6 or 7 people. The last person was Jason the floor manager for Deskcare, he said they would order the part needed but gave me the run around assured me he was going to call me back and verify, ABSOLUTELY NO CALL BACK. Unbelievable. Please people don’t buy Ashely furniture. As for the reviews that said to contact Deskcare, I have repeatedly with no help to resolve my issue. At the end of my rope. I think the last resort is my lawyer. They should be ashamed!!!!

We ordered at the store on the 10th of October. They states it would be a week. I keep getting the runaround. Called a week. They said not till two weeks. Now it’s November 19th and now they said it will be the 25th.

I did purchase this loveseat leather Dual Recliner awhile back I did not like the delivery process. After they delivered the couch it had and had a bow in the center like the two seats were spreading apart. When I sat down the cushion just sank they have no firmness. The tags are still on it after all these years. They wouldn't stand behind any warranty. When you sit in the couch you sink down way too far. Kinda like they used the wrong foam for the seats, Very poor design. I can recommend trying looking somewhere else first. Purchased at location Hulen area next to Costco in Fort Worth.

I purchased furniture online from this seller, expecting a decent product based on the description and images. Unfortunately, the product delivered was of poor quality and nothing like what was promised. I decided to return it, only to find that their return policy requires me to cover the shipping fees—which, shockingly, are almost as expensive as the furniture itself. To make matters worse, they don’t allow returns to a physical store, leaving me with no practical option but to keep a subpar item or trash it altogether. This experience has been incredibly frustrating and feels like a waste of money. Their return policy is highly unreasonable, especially given the poor quality of the product. I cannot recommend buying from this seller unless you're prepared to take a gamble on the quality and lose out if things go wrong.

Purchased a bedroom set the dresser lasted 1 year, the metal guides that hold the drawers lost all the bearing causing the drawers to tighten hard to open and close and ended up breaking 2 drawers. No way to repair them. If you want cheap furniture well then this place is perfect. You get what you pay for.

They’ll bend over backwards to make the sale but G-D help you if you have to make changes or cancel. You can’t call the store direct, you have to go through their corporate phone center who will call the store for you. In my opinion, totally mismanaged.

I purchased product of Ashley sofa and recliner, from Morris Furniture company. Also purchasing insurance on both at the time of purchase. Since then, I've reached out because furniture is unstable and I am a single person of one in my household. It took 3 months to finally get someone to look at the furniture from a repair company... This was 3 weeks ago, the owner of company came, took pictures and identified all the issues and said he would submit this to them. I was explained to by this gentleman that Ashley Furniture would reach out to me after he submitted issues, I have yet to hear from them and this is now going on 4 months in after l called with issue of the furniture. It is now a complaint.

I have scheduled my delivery on the 15 between 11am and 2pm. The delivery guy called me 7am. Want to come by. I said, "No. I want to keep my delivery time." Planning to leave work early only to get a call to say they canceled my delivery for the 26. I have called, spoke to about 4 people. No one have answered for me. I tried to contact corporate but no surprise you can't get through. Now you know why they don't care about their customers. Terrible way to treat your customers. Why scheduled a delivery if they not going to come that time people plan for delivery?

Do not purchase a warranty with these people because they do not honor it. I bought a sectional for about $6000 not even a year ago somehow a small ashy looking stain showed up on my furniture and it wasn’t sunburn. It wasn’t chemical or anything like that I don’t know where it came from. They sent someone out one time and I never heard from them again. If you buy furniture, do not purchase a warranty. And also, it had mechanical issues.

I bought from Ashley two years ago and paid the full amount with the protection plan. My husband used this sofa for a while and he noticed severe back pain, so it didn't work for a while and we saw a part of the wood of the sofa that came out and caused a problem. After contacting the customer service, they took away our sofa and after a few weeks, they did not even look at the sofa, and with this they made fun of us. We had expressed our displeasure and had not held several ceremonies in our new house, they said it was correct, and we had put our clothes down one day, and they brought us the same sofa again without any changes, there was even some mold on the sofa, and we got angry and returned it. We are still waiting!! I am not at all satisfied with Ashley and I do not recommend you at all and I share this story everywhere

So got JERKED OFF by Ashley customer service/care like the other customers. When I came on this site there were only 175 5star reviews… I guess I, (WE) all should have checked this site first before we brought anything from Ashley. Over 5000 dissatisfied customers from all over the country couldn’t be in cahoots to put their story about Ashley Furniture Company into the spotlight. I truly believe Ashley will NEVER read any of these stories. They certainly have their showrooms full and looking inviting. That’s how we All got here. Very Helpful salespeople to get your business & $$$$!!!

I recommend to everyone- DO NOT BUY FROM ASHLEY FURNITURE! The bad reviews are true! I purchased a table around October 20th. I noticed the damage after they put it together and asked if they could take it back. Was told they would offer an exchange. The delivery driver took pictures of the damage and sent to the customer service person while in my dining room. The exchange was scheduled and I received a call from a rep a half hour before the start of my delivery window stating they had to reschedule. The new delivery date arrived and they were no call, no show. No one even called the next day to acknowledge this failure. I called them and was given another delivery date. That delivery date came, November 15th, and it was another no call, no show. I called the rep after my delivery window ended. She said the table isn't in stock. So, why was I given delivery dates if the table is not in stock? Why didn't anyone call?

Salesmen very friendly. Mattress began to disintegrate and turn lumpy 6 months in and is now unbearable. I am sleeping on the floor to save my back. I and many others were told that they were out of stock, then order suddenly appeared days later. Without proof, always felt my mattress was replaced with a cheap brand. Suffering with no way to buy a good mattress. Affects my life negatively every day.

We purchased a bedroom set including new mattress from Ashley and paid extra to have delivered and set up so there would be no problems. Wrong. The bed frame had very noticeable chips and dings clear down to bare wood. After I reported to customer service, instead of replacing, they sent repairman who spent 2 hours and was unable to fix. They still will not replace and disassembled the bed to take the piece back to their shop. So in addition to missing 1/2 day of work, I will also be missing more for them to come back and reassemble. It floors me that they delivered and set up the damaged piece to begin with.

I just bought a new home and had absolutely no furniture, I ordered a living room set and kitchen set in October. It is not the 3rd week of November and way over a month and still have not received my furniture. Customer service is absolutely useless and they do not help. I think this is very unprofessional when you are a business and do not return phone calls and have customers waiting over a month for furniture! I would never recommend buying from Ashley Furniture unless you do not mind waiting over a month for your purchase and also if you like not having your problem solved or get a return phone call....

We bought a loveseat and recliner from Waltman Furniture in Chicora, PA in January 2022. Both seats on loveseat are worn to the point you lean toward the armrest (my husband weighs 170 lbs. … not a big guy) and there’s a mark where my husband’s head meets the back of the seat (like the finish wore off) I contacted the furniture store ( 2 months after the 1 year warranty expired). They refused to do anything! I contacted Ashley. They told me it was up to the store to take care of the issue! I feel like I threw out almost $2400. I will NEVER buy Ashley Furniture again!

Beware Ashley don't have any return or exchange policy… Don't buy from them unless you are 100% sure…They never tell you this upfront until the product is delivered and you are stuck with it… Stay Away from them…

I ordered two Swayback chairs from Ashley online. They were delivered by FedEx who dropped them at the start of my walkway. I received the chairs and they did not include the legs or hardware. I called and was told someone would get back to me within 3 - 5 business days. I received an email a day later that said I will find the legs and hardware under the chairs in a velcroed compartment. I responded to say I had already checked and there were no legs or hardware. 6 days later, after I had sent several more email messages and filed a review on BBB, I received an email that said, "I have contacted the vendor of the item, and they do not wish to return it. You can dispose of the item at your convenience." It is not convenient to dispose of two large chairs!

Your ID is checked for fraud, put on file, and photocopied. Wasn’t told about the last two things which I have an issue with. So my bf used his. (Identity theft/data breaches) They wrote my debit card info on paper. When I called later on asking for a letter that my info can be deleted the manager Marty said she can’t talk to me because I’m not on the order. I asked for her supervisor and the owners contact info and she refused to provide that. My bf asked and she refused to give it to him and it’s his order. After that she asked if we wanted a refund (it’s a joint account. We said yes after the customer service we are experiencing.) Keep in mind we did not ask for the refund, she offered it. She stated to bring our card in person. WE said we would be on the way. At no time were either one of us told that anyone wasn’t allowed in the store.

If I could rate them them less than one, I would have. We've had trouble with them before but they've solved those problems. This time was the final straw. Bought a sleeper sofa less that two years ago. Bought the extended fabric warranty. Now the seams are opening up and it's not covered. Big runaround, hours on the phone only to be told that if we had punctured the fabric, it would have been covered but bad workmanship is not covered. BUYER BEWARE!!!!

Purchased a $5000 3 piece sectional couch with ottoman from Ashley Homestore. Upon delivery, 2 of the 3 sections were damaged. One piece, they took back and have been waiting for it to be delivered. The second piece, the arm chair on the left side had a slit in the material. They sent a piece of material and told me a service person would come to my home and sew on the new part. They offered me a $100 gift card for compensation. What a joke! I have purchased a lot of my new furniture from this company but never again. I am so disappointed and would not recommend.

We spent several days visiting 5 different furniture stores including Ashley Furniture. At each store we spoke to a sales clerk and asked detailed questions. Our first visit to Ashley Furniture we documented the sale price of $1099 for the sofa, and $849 for the recliner chair. Once we decided on the qty (2 sofas and one chair) we asked the sales person if they had any deals beyond the sale price... She (Yolanda) said yes if paying cash vs financing. Simple math: $3,047 before tax and delivery. We noted that price and drove to our preferred store (Rooms to Go) for comparison pricing. We returned to Ashley and asked them to "write it up"... The sales person came back and said, "I can give you a 25% discount offer regular price..." We thought "great"... Wrong. Final offer was $4,750. That's $1,700 over sales price.

We had a great time shopping for new bedroom furniture and kitchen table. Julia was amazing! Great Black Friday deals on mattresses! Very excited to complete this project in my home. Looking forward to my new furniture definitely. Recommend for around the holidays!

The worst decision I ever made was to buy a table from Ashley Furniture. I paid in full for this table over a month ago and still don't have it. Instead, they delivered the wrong table. I have contacted them several times, been in to the store and I can't get anyone that will actually take responsibility and resolve this problem. DO NOT BUY FROM THIS STORE EVER. They have horrible customer service and you can never get them on the phone.

Purchased several clearance items immediately before the Burlington Ashley Homestore closed for the evening on October 28. They were scheduled for delivery on November 1. The day before delivery, my wife unfortunately changed her mind about one of the pieces, and called Ashley customer service hoping they could help. The representative (a nice woman) advised that normally clearance items are not able to be refunded, but if it had not been loaded onto the delivery truck then they could make an exception because it is still "pre-possession", and stop it from being loaded, and cancel it and refund us. After a short time, she called back and confirmed it had not been loaded yet, it was cancelled, and the billing team would refund. We were happy Ashley customer service team were reasonable and relieved it would not be an issue going forward. Or so we thought.

Beware: DO NOT PURCHASE FROM Ashley’s furniture! From start to finish it’s been a headache. They sent our furniture on 8/13/24. The loveseat recliner start malfunctioning in October 2024. Given the run around about a claim for warranty we have on it, canceled our claim without informing us, oh let’s not fail to mention tried to offer us $120 GCard to keep it as is when we spent $2500.00 on the set. Managers not help. Have had to call every between 11/4-11/8! I have filed a complaint with the BBB, and we are taking legal action! They should be ashamed the way they treat customers and for furniture not well put together. Associates in the store unprofessional and rude, phone associates don’t document anything and manager was nonchalant!

I bought 6 chairs and a bench. When we finally got to the new house I double checked my measurements and the room was too small. Lesson learned - don't buy furniture until you can double check the room size. In order to return the items it will cost me $742.00 via FedEx and the refund is $842.00. Obviously not returning, what a racket. There is a store 5 miles from me and I cannot return the items there. Such an awful experience, now I am stuck with these items and out $842.00.

We ordered a table with 4 chairs and a bench and 2 beds with 1 mattress. In 2 weeks the table and chairs, mattress and 1 bed showed up. 2 weeks later some of the other bed showed up and the bench. 4 weeks later more of the bed showed up. It's Nov. Still not complete, I was told today they missed a piece. It will be another 2 1/2 weeks plus another $300.00. I told them to come pick up the bed. They didn't care. Horrible customer service. Will never shop Hagerstown store again. 3 trips to deliver not completed. One pissed off customer. How Sad.

Do not buy from Ashley. They have the worst customer service and will not help you! I ordered a couch in August and still do not have it! They lie about delivery dates. And no one reaches out to you! I have never experienced anything like this. Save your time and energy. Bob's is better than they are.

Hi, Everyone, Please take my advice when you try to purchase from Ashley. They are many traps. I spent more than $5,000 to bought a sofa in Ashley store in 2015, the salesperson James also suggested to purchase 5 yeas $400+tax warranty. He also told me that if the warranty is not used for 5 years, I will get full store credits that I can use for next purchase. I went to Ashley store a couple days ago (definitely after 5 years), and tried to purchase while claiming. But the store refused to offer me credits, so I had to reached the customer service by phone, I was told that my credit is no longer available because I only have 180 days to claim the credits after warranty expired.

I purchased a sectional couch 2/2023. Delivered in 3/2023. I called recliner broken 4/2024 because over warranty by 1 month Had to used 5 year warranty company. It is 11/2024. Couch still broken and material is now buckling. Not acceptable. Again they will call me back. I purchased through Ashley because I felt reputable company. VERY DISAPPOINTING.

Bought a high-end living room set with the upgraded leather and motors for leg rest. Motors have all burned up within two years and they have no one to service them or to even recommend. Their customer support is among the worst I’ve ever seen. Can’t reach anyone by phone. You have to go to the store in person just to be told they can’t help or refer you to a repairman. I will never buy anything for them again and would warn anyone else not to as well.

I bought a queen platform bed from Ashley Furniture. The bed was put together without the support beams. My daughter was unable to use the bed due to the boards cracking from not being supported. I contacted Ashley furniture and they sent a technician out, he confirmed that the bed was missing the support beams. The technician stated that I would have the replacement parts in no later than three weeks. That was mid August. Fast forward two weeks ago, I went into the Ashley store and let them know that my replacement parts still had not come in and that and I have been left with an unusable bed for almost three months. They went in the system and saw that the parts were on back order. They contacted the service department and stated they would get back to me in a couple of days.

We were looking for a new living room set. We decided on purchasing a set and it was delivered to our home and set up as promised. After sitting in the couches for a few weeks we decided they were uncomfortable, did not fit well in our space and wanted to return them. The people that set up our couch had left a power chord around a metal piece in the couch which caused the wire to be exposed and shorted out the couch. We were told by the repairman that he was surprised we didn’t get electrocuted.

Bought a new couch. When it was delivered, it had defects on it and I called the same day a week later, they sent out a technician, said they would have to order parts to replace the whole couch, except for one side of couch. When the parts are delivered they will send out another technician to put it all together. So I went to the store to complain and they said that's all they can do. I asked to speak to the manager. He was too busy to talk to me. As he was talking to his employees and when I confronted him he said he did not know. I wanted to talk to him but his other worker told him that I was waiting on him and he said he did not know that. Which was a lie I would never do business again with them at the long beach town center in california. They were very rude and so they could not replace the couch So I have to wait for the technician to come here and rebuild my couch. Very rude people that work there.

Our experience as a shopper was pleasant and handled very well. We chose a dining set and server we loved. We waited a month for it to be delivered. The delivery team was great and took great care. We noticed a piece of trim was popped up on top of our server that needs a repair. I have made four calls to Ashley to be put through this process of filing a claim online to have someone contact us to make an appointment. The person simply can’t do this when you call. It has failed each time. I then talked to a helpful person that finally set me up with a text service that I completed and was informed someone would text me back soon from a provided number to schedule the repair. Again they never did. It’s a repair that they just don’t want to stand behind. Keep this in mind before you go to Ashley. I won’t be back!

I bought 2 Herstow Swivel Glider Chairs for my wife and I. It took over a month to receive only one of the chairs. They have rescheduled the second chair 6 times, and still NO CHAIR. This is the worst furniture company I have ever dealt with. They will schedule a delivery date and the evening before delivery they will call you to reschedule. There is zero customer service. Please do not buy from them, you will be sorry, as we sit here still waiting for the chair!!

Ashley does not stand behind the products, foot board breaks to where the bed is unusable. Repaired bed so mattress was not lying on the ground. Ashley customer support is unwilling to issue a replacement due to a temp repair on the footboard. Steer clear of junk furniture provided by Ashley. Furniture falls apart, stand behind the warranty you provide and stand behind your crappy products.

Very disappointed with Ashley's customer service. I bought an accent chair. Ashley was unable to provide anything beyond a rough estimate of delivery until just before delivery. The chair arrived and it had an chemical odor reminiscent of a skunk. I decided to give it some time to see if it would dissipate. After it didn't I called customer service. They asked for pictures of the problem. I told them I couldn't photograph a smell. They continued to insist so I sent them photos of the chair. They refused to take any action and said that if it wasn't reported within 72 hours they would not do anything. Very poor customer service. Do yourself a favor and shop at Havertys.

If you have pets do NOT purchase furniture here. If you have any warranty issues and they are unable to fix the furniture they will NOT exchange furniture that was around a pet. Even if you have Stanley Steemer (at YOUR cost) clean it, it doesn’t guarantee an exchange. You will be stuck with a broken furniture as we are. Used 1.5 months before our youngest daughter (65lbs) sat down and went through the seat deck (twice) and a beam is broken. They still demand we pay the furniture off as well.

Try to return my furniture that is on my credit card..because the headboard broke twice. Now with the hurricane and everything, I can't afford it, and they gave me a late payment and put it on my credit. But they won't come pick it up.

I had a terrible experience with Ashley Furniture. I recently purchased a mattress, and when I tried to exchange it, their customer service was extremely rude and unhelpful. They refused to assist me with the exchange and showed no concern for resolving the issue. The attitude of the staff was unacceptable, and after this experience, I’ve decided not to purchase anything from them again. I strongly recommend avoiding this store — save your money and spend it elsewhere where customer service actually matters. Never again at this store.

I ordered a dining room table with 6 matching chairs. Upon receiving the table, I discovered it was cracked in several places. Ashley promptly sent a second table. It too was cracked upon delivery. A third table was sent that was also cracked in several places. I was left with 6 chairs and no table to match. I requested a full refund and was informed since I had not contacted them within 72 hours, I would not be receiving a refund. I explained I had contacted them within 72 hours of receiving the first broken table. The associate placed me on hold several times for nearly an hour while reviewing my account. I had provided pictures of the damage areas each time the table was sent. I advise all to stay away from Ashley Furniture. Not only is their furniture poorly made and poorly packaged their customer service is totally unsatisfactory.

I purchased a leather sofa and a sleeper sofa from Ashley Furniture in June 2024, and it was delivered in the same month. Within a week or ten days after delivery, I discovered a cut on the left arm of the sleeper sofa. I contacted customer service to report the issue, and they ordered a replacement part. However, it took almost a month for a technician to arrive, only for him to discover they had ordered the wrong part.

Buyer beware! Purchased a sofa, love seat, chair and ottoman. On delivery ottoman arrived broken. Immediately called customer care and were asked for pictures. All done within ten minutes of delivery. We were advised that anything after delivery - even delivered BROKEN must go through warranty? Spoke to Wendy from customer care who did her best to be as rude and unhelpful as possible. After a frustrating conversation was passed to her manager James? Jason? Who was the most rued “customer care” person I have ever spoken to. He claimed we would have to wait until a furniture repair person was available (over a month) to have our ottoman looked at?!

Amanda was our sale rep. in Somerset. She was very sweet and helpful! She is the one of the biggest reason we have decided to buy from Ashley! She helped us pick out a couch that would benefit my little family!

Terrible furniture. Terrible support. They don’t care about our bad furniture. Sagging cushions. All of them. Pathetic junk. My opinion is do not buy anything from Ashley Furniture!! Overpriced flea market type furniture.

Terrible experience. Would never recommend this store to anyone purchased a flex steel sofa in July supposed to have been delivered in 6 to 8 weeks. Now 12 weeks out. No explanation from the store as to why. No updates on delivery. I have been calling the store for five straight days leaving messages for a callback to cancel the order. No one has ever called. Customer service keeps telling me the manager is not available. Driving there today there today to cancel the order. Will never shop there again. Strongly suggest that no one else does either.

Poor service, they delivered defective reclining couch and replaced it with another defective one, the delivery team noted that it was defective but refused to take it back. We contacted Ashley and they refused to refund us. They insisted that we accepted the delivery and they have no return policy.

DISAPPOINTED is even an understatement with my experience from Ashley Furniture's delivery and assembly. Timeline: 10/3/24, bedroom suit was delivered and the hardware to the bed was missing pieces to assemble. We were assured by the delivery person a Karen and some other name were working on locating another assembly kit and would be in touch with me before the end of the day.. The delivery person also assured me someone would come out with the new kit and assemble the bed. I was assured would receive a call in the morning. Also, the mirror was supposed to be attached to the dresser which wasn't done.

Our initial experience was good. Sales person was very helpful. Since then, we have had nothing but issues with their delivery service. Horrible is being nice. We've been waiting a week and a half for someone to call us to schedule the delivery for floor items we bought. Don't waste your time, just take the stuff with you if you can.

Worst experience I have ever had at any business! Purchased $5000 worth of living room furniture, a tv stand, a sectional and a (matching) ottoman. We saw everything in store except for the ottoman which was not on the showroom. We told the salesman (Shad) that we wanted to order that without seeing it because he told us it was a MATCHING ottoman. Let’s just say it is not.

BUYER BEWARE. I purchased a queen size bedroom set (bed, night stand and chest) in November 2024, it was delivered in December 2024 and upon initial inspection everything looked fine with the exception of a small piece of wood that was missing on the chest. Fast forward to last week, 10/4/24, I'm reorganizing my clothes in the chest only to discover a massive crack in the wood at the TOP of the INSIDE of the chest. I also discovered at that time that the backboard of the chest looks like it was never secured properly.

Updated on 10/24/2024: After disputing the order we received a voicemail from Ashely Customer Service from someone named Britney asking us to call back at the 800 number at x-**. After several calls to both the originating number and other numbers including the store, there apparently is no x-** and no one named Britney. I've made every effort to remedy this issue. While waiting on the phone so many times for so long, I've had a chance to google other reviews... and now wish I had done so BEFORE doing business with them! It's apparent Ashley has a widespread systemic problem which has been going on for years. Just absolute non-sense with dealing with this company.

This review is long overdue, but I can't forget the outstanding assistance I received from Lisa, a manager at the Snellville location of Ashley Furniture. In November 2018, I purchased a Serta adjustable bed for around $5,000, and Ashley Furniture handled the delivery and setup. However, the model I received didn’t include the bed brackets that hold the mattress in place (or so I thought). Over time, I started noticing that newer adjustable beds came with these brackets, and I assumed I might need to upgrade my bed to get them.

This was my first experience purchasing from Ashley Furniture, and it will likely be my last. While the sales process was seamless and efficient, I encountered significant issues upon delivery. Two of the side chairs had scratches on their legs, and the two table leaves were also damaged. I refused the items and attempted to contact the store for information regarding the return process. Unfortunately, my calls went unanswered, and messages to sales staff were not returned. After two days of persistent attempts, I finally reached a manager, who informed me that the store does not handle exchanges directly and that I would need to contact customer service for any returns or exchanges.

I purchased a mattress five months ago and all the seams are tearing apart. I have been dealing with customer service and trying to get them to come out and look at it or replace it for a week now and they always have an excuse as to why they don’t return calls, you can only do things through email, I send the pictures they want and they’re not good enough and would like more. It is ridiculous and plain to see the mattress is falling apart when you pay $2000.05 months ago you should be able to get help in customer service on a phone and not through email only, still waiting to have this issue resolved with no help.

Ordered bed and queen foundation online. The foundation was not delivered. Called them daily for help. You can ONLY talk to customer service in the PHILIPPINES if you order online. BEWARE! Do NOT DO IT!! They charged me for the product I did NOT get. Everyone has a different explanation and it never makes sense.

Buyer Beware! I purchased my leather couch, chair, and coffee table from this Woodbridge, VA location in July. I was told by the sales associate, Juan ** that everything will be delivered in a of couple weeks except the coffee table. Juan said that the coffee table is a back order but it should be delivered within a few weeks. I had been waiting for the coffee table until the mid August with no updates. I called Juan a few times and texted a couple time with no answer.

3 grand bedroom set all made in vietnam, mattress foundation wasn't what I wanted, a low one due to a bad back, and knees which they knew, when delivered and set up it was a 12 inch, not the 5 I wanted, salesman did not state he was ordering it, just gave me a big pile of paperwork to sign, on a tablet that without reading glasses I couldn't read. They don't take back foundations so I'm screwed.

The extended warranty is a hassle, just denial after denial when you file. They are the the worst product/sales business I've ever experienced. Believe the negative reviews America, we know and are spreading the word.

Purchased 2 separate occasions within a few months of each other. Still fixing bedroom issues and ordered a TV stand that is a nightmare. I want to know is how Ashley treats their customers like this. Have photos. Hopefully it’s a start and I would love to speak with someone in corporate. It be much appreciated. If there 0- I would give that. This is so upsetting.

I have never had a worse experience buying a product online. I purchased an expensive bed in August with a mattress included, and paid extra for "No-hassle delivery and assembly." We chose a delivery date weeks away, so we could be home. Days later, boxes appeared outside the door of a 94 year old woman, left by FedEx. When I called, Ashley said the bed frame would not be assembled, and only the mattress (arriving later) would be "assembled", even though rep agreed that did not make sense. We had to pay outside to have the bed assembled. Now 2 months later, the mattress has never been delivered. I get messages from the warehouse that they do not yet have a mattress, with unreliable estimations of delivery. The reps I talk to are not helpful and could not take off the extra fees for "assembly."