Ashley Furniture Reviews

DO NOT SHOP AT ASHLEY FURNITURE OR PURCHASE THE WARRANTY PACKAGE FROM MONTAGE. They don't honor their word, they take your money and they use every loophole possible. I have been trying for 6 months to get my brand new sectional repaired, after totally being frustrated with Montage coming out over three months and still not repairing it, I demanded a refund for the warranty. I still haven't seen it, if you call the company they don't allow you to speak to a rep. You can only fax information. This is a horrible way to take advantage of a single mother. DO NOT SHOP AT ASHLEY OR USE ANY OF THEIR SERVICES! TRUST ME THEY ARE CROOKS!

I should have checked online reviews before buying the recliner from Ashley Furniture. AF sent flyers for few weeks, advertising warehouse clearing sale. So, my husband and I went to the nearest AF to buy a sofa. After talking to a nice lady who works there, we ended up buying a loveseat recliner for $1000. The lady said that it would take about 2 weeks for the delivery but usually it takes less than that. She also mentioned that it could take up to 6 weeks at the latest. I was not happy about the waiting time but I really liked the chair so I said it is ok. For some reason, contract said 2 to 8 weeks. So, it was wrong from the beginning. I just didn't want to see it.

I bought a bed yesterday, paid in full even though the bed was back ordered for 3-4 weeks. I get home and realize the bed I just bought was too big for the room, so I called the very next day to cancel. Should be easy enough since the bed is back ordered for 3 weeks right. Wrong! I am told I cannot cancel. There are no returns and no cancelations, which by the way they did not tell me any of that! So now I have to go pick up a bed in 3 weeks that won't even fit in my room.

After only two years of having our kitchen table and chairs, the finish on the top of the table started coming off. It looked terrible. I had to hide it with a tablecloth! (A couple other parts to the chairs were coming apart also, but that was not as concerning because we could somewhat fix them.) When I contacted the store they said they first said they only had a record of us in the computer as buying a dresser. I told them we had bought a bar w/stools, a complete bedroom set, and a kitchen table with matching barstools.

Bought living room furniture - sectional couch and tables with 5 year extended warranty from Patchogue, NY store in May 2014. Should have known not to when I learned before I made the purchase that all Ashley stores are independently owned and all have different warranty policies. The couch section has settled very differently than the rest of the sectional. It has also broken the frame 3 different times in different areas. I have had them here twice already for the frame poking thru the leather in back of the couch. The last time was last week, when the tech fixed it he said he saw where it was fixed and was broken in another spot due to poor build. He left and later in the day we noted it broken the same place he had to work on it.

We had problems from the very beginning on a top of the line 7-piece leather sectional that was delivered on Dec. 27, 2013. It started with the order being written incorrectly. The result was that the wrong pieces were delivered and it took 3 weeks to get straighten out. Within 6 months the leather on the back of one recliner began literally peeling! Ashley replaced that piece. Now, in March of 2015, less than 6 months later, the same recliner is peeling again. This time they refused to replace the whole recliner but sent just the back cover. When the installer arrived today to replace the defective piece he realized it was a different grain. He left taking the piece with him.

Ordered 2 recliners Jan 30th, told me I could receive them March 7th. Never happened then march 27th, not going to happen. Now they want me to wait until April 28th to see if they come in. They are the manufacturer, they cannot find out or ask why they are not done yet???? Customer service at Home office in Charlotte NC said you can wait or whatever option you want. HMMM they can't tell me how long it would be. So my option: get my money and then have to go shopping again. I wish I would have read the reviews before I went there, happens a lot!

Ordered a sectional sofa in January. Said it would be delivered in 3 weeks. Two months later I am still receiving calls delaying our delivery for even longer. Tried getting refund but they claim to have placed our money into a financier that does no refunds. Then tried to withdraw payment on the sofa I have yet to receive. Horrible customer service with no help or useful insights. DO NOT GO HERE!

I would not advise anyone to go to this company. They are rude, disrespectful, and they are very much so out of touch with good customer service. They are very rude and do not return phone calls. I would not recommend anyone to buy anything from this store, no matter what city. I have been trying to get my furniture for about a month. No one attempts to help you. All they do is talk down to you and offer you loaner furniture, so if that gets messed up that's something else you have to pay for. What a joke.

We bought a couch and loveseat from this store and were promised delivery March 20. Now it's April 6 for a schedule date but no guarantee the couch will be ready for that date. They want us to accept the matching pieces before the couch is ready. We do not want a partial delivery of furniture, all or none. I would NEVER buy from this store in Jacksonville FL again.

There were two Ashleys mattresses available - both were very firm & unacceptable. We upgraded & paid an additional $370.00 for a softer mattress which was a Serta or Sealy & was later said to be a Sealy. The delivery people delivered the original firm Ashley mattress & removed the plastic cover. After calling the sales lady she refused a return because the plastic cover had been removed. After talking to the Mgr. he also refused to replace the mattress. My wife is in tears with pain from a bad back when she attempts to sleep on the very firm mattress and sleeps on the couch.

After being told that all furniture pieces were in the distribution warehouse a date was set up for delivery in 3 different emails. It was delivered on the correct day but the 1st thing out of the delivery man's mouth was that he didn't have all the pieces but it would be delivered that evening. I started calling just to make sure....now I have to go thru everyone except no one can connect me to the distribution place....only contact they have with them is through email but assured I will get a call. Well after 2 trips to the store....no one will answer the stores phone. It's been 7 hours and no has called or can tell me when the rest will be delivered. Will never purchase from Ashley furniture again. The one good thing I can say is that the customer service manager ** was most helpful and professional.

I purchased a Mattress at Ashley Furniture Homestore on 5/10/2008 for the total amount of $1422.02. I purchased all the recommended items, such us a "Common QN Box" for the support of the mattress; I also paid delivery charge because I was told that unless Ashley Furniture Homestore delivered the mattress that it would ensure that the mattress arrived at my home without undergoing any damages. The sales person never told me that I was required to purchase a Mattress Cover to keep the warranty intact, Sealy's online warranty does not require that I purchase a Mattress Cover. Sealy's Warranty package was supposed to cover my mattress for 10 yrs from the date of purchase. Here is what they are saying to evade honoring the warranty. If the mattress was not covered with a Mattress Cover, which I didn't have, the warranty is void.

Bought a 14-piece bedroom set plus a media stand, extra night stand, mattress, and box spring and spent a lot of money. Since our purchase over a month ago they have been to our place 5 times to exchange and fix the furniture and still we are having issues. I finally got fed up with the store, which will never return a call, and called the corporate offices. They were just as unhelpful as the store. All they tell you is that they will email and call you back, no callbacks ever. It's gotten to the point where I want them to take everything back and they are refusing to return everything.

Ashley Furniture in Orange CT is horrible!!!!! ** who helped me pick out furniture was excited to help but when it came down to delivery dates, he lies about when my furniture was coming in. He gives me dates and they never come in then pushes back the delivery date a week at a time. I can't get in touch with him. I have to keep chasing and calling Ashley to find my delivery date. I can't cancel my order because they will charge me a 30% restocking fee when the furniture hasn't even left the warehouse yet. He lies and say they are waiting on 1 piece of item to come in then it's ready to ship but keep changing the story. I'm sooooo fed up with Ashley Furniture. They lied on my receipt and said I was aware about the 2-3 weeks delivery but that was a complete lie! These people are not to be trusted. I would never recommend this place to my worst enemy!!!

My wife and I bought a new dining room set (dinner table, 4 chairs, and bench), new sectional recliner (Toletta wedge zero wall armless recliner model # 5670119), and new night stand from Ashley Furniture Home store 7310 Miramar Rd. San Diego, CA. At the time of purchase we were told we would receive our furniture within two weeks, but 3 weeks after the purchase we still had no furniture! We finally got our furniture, but about 3 months later, one of the reclining mechanism on our sectional broke. Ashley sent out someone to repair the problem, but it took them 2 weeks to send someone out.

I purchased a queen size bed from the Broad st store. After I got it, it was so small that I want to exchange it for a king size. It has been 2 weeks now and I still be told something different. My husband left to another store and brought another bed. This place is crazy, I will never buy nothing else from Ashley.

We went to the Ashley furniture off Bryan Irving and dealt with a sale lady named **. We bought several pieces of furniture that was approximately $6,000 dollars. At check out time we had a charge for $500 for a protection plan we didn't ask for. I caught it on the bill and reluctantly went ahead and agreed to the plan because the price she quoted me did not go up. The sales person went over the bill and we talked about every piece of furniture and she pointed to it as she went over the bill. When our furniture arrived, our $500 ottoman was not on the truck. What a coincidence that it was the same price as the protection plan. When we called to ask about it we didn't get any help. When we asked to talk to the sales person, she never called back.

We purchased a sofa and loveseat from this company and it started to fade 3 months in. We contacted the company and they asked if we purchased a warranty. Answer - no! Result, we were referred to an affiliate company that would sell us some touch up paint or dye. This lead us to believe that Ashley already knows that this stuff fades and is sub par. Why we bought from this company, I can't explain. Will we be back? No! Will we warn others? Yes!

I ordered a sofa and loveseat combo in Feb of 2015. It was delivered in June of 2014 when we moved into our home. In Nov my loveseat broke, I called the store to have it repaired. The girl I spoke with informed me that she put it in the system and someone would call me the following day to schedule an appointment to come and look at the loveseat. I called on a Sunday and was told by Monday to expect a call. Well I waited a WEEK and heard nothing so I decided to call the store again. I was given the number to directly call the warehouse that schedules all the maintenance calls. I asked to speak to a supervisor, he then got on the phone and said, "Well we have been really busy and backed up and haven't had time." It's been over a week at this point and he hasn't had time???

I recently bought a nice sectional couch on 2/12. The sales representative told me it would take a week or two for it to be delivered to me (as I'm in the process of filling out a credit check) then after I'm approved for it, she tells me it won't be until 3/12 until it's ready for delivery. I'm already upset because I just was told way before then. Now a month later when it's supposed to be delivered, (and the couch is paid in full of a grand) they call to say it's been back ordered and I have to wait 2 more weeks for it. At this point I'm extremely irritated, and request a full refund. They then say that they have to see how this transaction is going to take place because I paid it off and it's "my" furniture now. No, it's not. I have yet to receive a call back for more information on my refund. I will never purchase from this company again that's for sure.

I purchased a set of Ashley couches and in 2 months the padding and the frame work look as if a 500 pound person used them as a bed. They sink in and the pillows are flat. So I call Ashley, since they stand firm and promote the great quality and warranty. Which turned out to be a total loss. They don't stand behind their product at all, basically you're stuck! There is no refund or exchange. I will never purchase any of their furniture again.

I live in Houston and went to purchase a bedroom set and living room set at the Ashley store on San Felipe St and OMG the rudest "team leader" I've ever met. I told him if they do price match which he said yes. I gave him my paper statement from another furniture place and he said "Oh yea no problem." Well he comes back after 45 minutes of waiting with a statement for a DIFFERENT kind of bedroom set that I didn't ask for. After asking him again if he was price matching the one I had gave him when I walked in he said "Oh you really wanted that one. OK let me see."

So I decided it was time to buy a new bedroom set, after not having one since I was a kid. Went all out and bought the Shay one. Beautiful, beautiful, beautiful. Total cost with everything $3500. Totally worth it (in my mind). Had a great sales guy who promised me the world. Went into the store on 02/21/15. I was told the bed was on backorder but I could have everything else by 02/28/15. I asked the sales guy, if I waited for it to ALL be delivered together, when can I expect delivery? He said I could have everything on 03/08/15. I thought that was a bit long but I said ok. March 8 comes along and I get everything but my bed. Actually I got the headboard rails but not the foot board. WTH? Didn't he promise me the extra week I waited would guarantee my bed? I was furious.

We have a couch that is 10 months old and the springs and cushions have collapsed. Contacted Ashley furniture and they sent furniture Tech to repair it. I asked repairman, "Where is this junk made? Is it in China?" and said "Yes." The repair was altered and it looks horrible. I contacted Ashley - told them this is unacceptable and they said it was restored to showroom condition. Well if you call this showroom condition where they took the old cushions and strapped them under the springs and also the under frame is cracked. They are mistaken. Now they tell me that I'm out of options. This is the worst customer service that I ever spoke to.

I purchased a whole living room suite from Ashley Furniture. They delivered a partial delivery. Said the rest was on back order for another 10 days. Never heard from them. 15 days later I called them, they said it wouldn't be for another 15 days but they would go ahead and schedule delivery. They said they would call 48 hours ahead to confirm. They called, told them I had to work. We reschedule delivery for that Saturday. They tried to deliver anyway! They came on the Saturday with only part of my order, said the rest of it was delivered earlier that week. Called them they said they had already sold my couch to someone else. It would be 1 to 2 months to get another one. I told them to just cancel the whole order and come get it. They went ahead and scheduled a pickup for 1 month from then. They get here to pick it up said they have a order to exchange a sofa not to cancel the order!!! Still fighting with them to get the order cancelled!

I ordered a bedroom suite - and paid close to $3000 for it. I was told I would get "white glove" delivery with this. In my mind this means a very clean delivery with no issues. On the day the furniture came, there were 2 people that came. The furniture was covered in dust from the warehouse it came from. They began to set up the bed (with under bed storage) and drawers and told me that 2 of the drawers on the bed did not close properly. When we looked at the, the rails appeared warped and bent. The delivery driver did call the distribution center in front of me and we ordered the 2 drawers that were damaged. We went up to inspect the rest of the furniture and they had left a grease spot on my brand new carpet which they did immediately clean. They did not wear booties at all coming into my house.

I ordered my daughter a new bedroom suite about 3 weeks ago. The salesperson told me it would take 2 weeks. No big deal. Then 2 turned into 3, and 3 is quickly turning it to 4. If my order is really being held up for the reasons another store, I was hoping to get the same set from, told me, it maybe be MONTHS before I get her furniture. My problem is not with the store I bought it from, but Ashley itself.

I bought a couch, sinking, a bed, spring popped out and tonight I went splat in one of their chairs. I will never shop there again. The chair is in the trash, I don't sit on the couch and I'm saving to buy a better mattress, sorry I wasted my money with this company.

We bought a recline zero wall slide recliner. It was delivered and within a week we noticed that it was leaning on one side. Called and they sent a technician out to evaluate and he determined that the recliner was faulty. The recliner had fallen so far back that it had dug a hole in the drywall behind. They said they would send some one out to fix it, and after six calls into the claim center and no response, we had to pay someone to come in and fix the hole in the wall that the damage caused. I will never buy from Ashley Furniture again and I have spent probably about $6000 in the past year. They are a sorry company... don't care about customer service once they make a sale. Very disappointed. Before this I would have sworn by them. Never again.

I purchased a North Shore Sofa from Ashley Furniture took out the extended warranty. Now 4 yrs later the sofa material on the back cushion is coming apart, can even see the foam when sitting down. They tell me it's not covered with my 5 yr warranty. They are BS around with the customer. It's not right. They will find every little excuse not to have anything repaired. It's ripping off the customer big time. PLEASE DO NOT BUY ANYTHING FROM ASHLEY FURNITURE STORE PLUS DO NOT BUY WARRANTIES. IF ANYTHING, READ THE FINE PRINT.

Our furniture came damaged and they said they would send someone to repair it. BUT AFTER 3 ATTEMPTS no one finally came. Then went to the store and found out the gift card they gave us for not living up to the repair attempts was BOGUS. All in all, I'll never step foot in another Ashley Furniture again. So ghetto and unprofessional... yuk!

Bought a baseball chair 6 days ago from these ppl. They tell me I have to drive an hour to pick it up or pay 65 to have it delivered. The chair is now splitting at the seam and I'm told I have to drive again to exchange or pay for delivery. Are you kidding me this company can't waive a deliver fee. Can't get my money back cause it's been over 48 hours since I bought it. This company will never get a dollar from me again.

I was so excited to get this sectional. But I have to say now that it's here I'm very disappointed in the quality. When we received it there was a slight tear in one corner which we took a picture of and I'm willing to live with. Also it was missing a foot which was sent out to us quickly. I have 11 grandchildren so I was looking for a durable sectional. My grandson took one of the cup holders out the other and I was really surprised to see that the hole wasn't even finished off. When I was in Costco yesterday I stopped to look at a very similar sectional but different brand. I lifted the cup holder out and it's completely finished off really nice.

My wife and I have been given several ETA's for a couch that we have been waiting for 8 weeks. We purchased our couch Jan 10th and have been given 3 different delivery dates. As of yesterday we're given an ETA of March 29th. and each representative we speak with keeps telling us the times are only an estimate so our 29th date could even be longer. I thought your lead time for back orders was 3- 8 weeks?? We are at 8 weeks today with no end in sight. Not impressed with your customer service. Since each time we are given the exact same statement (almost verbatim). NO Outcome yet, since no end in sight!!!

I had a dining table that was supposed to deliver on a certain date and they were supposed to call me 40 min before delivering the order. They have never call back to tell they are on the way and I called to ask what happened to the order and they said the driver came and saw the driveway has some snow and they decided not to deliver it. One week later, I received a delivery email that will deliver on Thursday 3/5/2015 and nobody showed up or call to tell why they did not deliver my order. I would say the worst customer service ever and there is communication between the drivers and the customer service. I called the customer service many times and they did not know what happened to the order.

Buying my first piece of furniture, I was looking forward to an exciting experience but it turned out horrible when buying from Ashley Furniture. Salesman was professional but there was some "miscommunication" between my sales associate and myself and I had $2000 of extra items added to my ticket that I specifically did not ask for. I was not pleased with this since I am already stretching my budget to afford new living room couches. I was expecting my total sale price to come to just over $2000 but when I went to pay I was told I owed almost $5000!!! Fast forward 3 weeks to my delivery date. I purchased a 6 piece sectional and a coffee table. After the first day of having the couches I noticed that 2 pieces were completely broken in the back.

I purchase over $4,000 worth of living room furniture a little over 3 years ago. At the time the salesman convinced me to purchase the extended warranty (rip off). It is me and my husband, NO KIDS, NO PETS. The furniture get little use as it is located in my formal living room (much of our time is spent in our family room). The cushions on the love seat are tearing away at the seam of the piping. The leather on the arms of all of the furniture (couch, love seat and recliner) has torn or split. The leather on the back of the recliner has also begin to split and tear. I contacted Guardsman (the insurer) to request repairs or replacement as I have the extended warranty. I was told that this is not covered. What the heck is covered if not damage due to poor craftsmanship. Any one out there up to join a class action lawsuit? WORD TO THE WISE STAY AWAY FROM ASHLEY! (UNLESS YOU ARE IN THE MARKET FOR DISPOSABLE FURNITURE.)

I had an very inexperience Sales Clerk, he got my order wrong. It took me 3 or 4 trips to the store to complete the order. Some of the items I ordered were discontinued and I founded out the day of delivery. My delivery dates got changed about four times, and some of my items got broken. One date that was set-up for delivery...and they didn't even show up or call me to canceled. Also they didn't even call me to let me know some of my items were discontinued. The warehouse did. Mind you I bought this furniture about 2 months ago. Still waiting for the rest of my items to delivered and to get a refund. They have very poor customer service and lack communication skills. I will never buy anything from Ashley again nor tell anyone else to buy anything from them

I purchased the Barcelona living room set 2011. The furniture is peeling very bad, I purchased the service warranty. I called to report the problem and was told they don't cover that kind of damage. I am truly disappointed and want to have this furniture fixed. Please have someone contact me back about this matter. My sale # is ** purchased 8/5/2011.

November 2013 purchased w/cash a sectional. January 2014 had a service tech called to look at the sectionals threading on the cushions. It was coming out. The back pillows that are permanently attached to the section were sagging. The chaise portion has a 1" gap. Told the service tech that we wanted a new sectional or a refund. He reassured us that new stuffing/seat covers and extra bracket would be ordered.

On February 7, 2015 we purchased all Maytag fridge, stove, washer and dryer. All high-end Maytag appliances. The delivery was made on February 28, 2015. The driver went to an ENTIRELY wrong postal code as that is how these idiots arrange their deliveries. They went to the wrong block of address which does not have our postal. The last item to be brought into the house was the washer. Now we ordered and paid for a GREY Maytag Maxima washer and dryer. The grey dryer was brought into the house, then the washer which was WHITE. Nobody in their right mind would purchase one of each.

I bought a large-sized painting at a discount price. I was told that the discount was offered because there is a scratch on the painting, and the sale is non-refundable. I am totally fine with the scratch, which is not very big. However, after I was home and hung the painting on the wall, I noticed the painting is not a rectangle - none of the four angles is right! This flaw is so fundamental, and the painting should not go for sale in the first place. We tried to refund it, but got an absolute NO with no mercy.

On February 18, 2015 I went to the Fairfield, NJ store to look at a sectional sofa I saw online and was interested in buying. I had called the day before and I got a price of $2525. I went to the store to see what it actually looked like and Thank God I did. That thing was humongous. It would not have fitted in my living room. So I looked around the showroom for something more suitable and I found a nice sectional. The salesman was nice enough and he gave me a decent price of $1168 (10% discount, free delivery). He told me I could have it by Saturday, February 21. I told him I would be back the next day to pay in full. That was February 19th.

I purchased a lovely black 'DURABLEND' sectional in 2011 for $2100 from Ashley. I also purchased the protective warranty for five years from GBS warranty services that covers frame, structural and upholstery damage. The material has held up well over the last three and a half years. And yes I have kids; six to be exact. Recently, one of the seating places on the sectional has started to peel and wear. I figured I'm still under my five year warranty, let me give them a call (GBS that is). I'm sure I don't have to tell you what happened, as it’s been said over and over on this site. Yes, it's not covered because it’s not top grade leather, but yet they cover burned upholstery, ripped or torn fabric/upholstery and even stained upholstery.

Sales associate, James, unable to answer questions about his products correctly. Pushed me off on someone else. Belittled his own company's products. Was not professional. And when I asked to speak with manager at the Huntsville store, no one called me back. I left two messages for her to call me with James himself and Tracy the secretary who answers the phone. Your store has no class or integrity.

I purchase a sofa sleeper February 17th, paid cash, was told furniture would be delivered in about 3 days then was told would not be delivered for about 3 weeks, March 10th. My issue is that I don't understand why it would take so long for furniture to be delivered when I was told the warehouse in same state I am in. Now March 1st and I still got another week to go. This is ridiculous. I have purchase furniture from other furniture stores and it never took this long to be delivered. I was planning on purchasing the loveseat next, but if I have to wait 3 weeks for that to be delivered, I will never order from Ashley again.

Well I purchased I dinette set and within a week of buying it, the bottom stabilizers started coming off and 1 chair snapped in half since then, and ALL of the chairs had to be welded. This is very aggravating especially paying 500 for the set.

Well all I can say is -- buyer beware! Ashley Furniture has such horribly deceiving policies just to ensure a sale. I purchased over $12,000 in furniture and items weren't delivered on time. When we tried to cancel and return an undelivered portion, they refused. They stated that you have to cancel your order within 48 hrs of purchase to get a refund (even though it can take them weeks to deliver), even though they didn't deliver on time (they actually defaulted on their promise...but I am to be held to the fine print). I told them I still had 3 rooms to furnish...about $30,000 more to spend...didn't matter! They simply refused to refund 1 stupid chair that they hadn't even delivered yet. I am held hostage by their policies...so frustrating!! Do believe I will be taking my business elsewhere! They simply do not care about their customers! Buy at your own risk!

We bought a matching couch and love seat from Ashley Furniture in Frederick MD on November 8th 2014. It was delivered 2 weeks later. Two weeks after that, a zipper on the arm of the couch fell apart and broke. WE did not touch the zipper; only thing I assume is when the delivery person put it together, he somehow may have damaged it as the zippers used on this couch are very flimsy. Any how we called the company and the manufacturer. They were supposed to send a technician to fix it, but then a week later said we were not in their service area. I just see this as them avoiding this problem. I recommend to everyone to avoid this business, if you buy from them just know that they do not honor their warranties on their furniture. We even went through the BBB and still got blown off!! Only thing left now is a lawyer to sue them. The company where the furniture came from is Mid Atlantic Furn. Dist. 7900 cedarville rd Brandywine MD 301-782-3800.

I made the mistake and trusted Ray **, a salesman at the Santa Maria, CA store when he had me initial and sign a sales agreement. I was not sure that the reclining sofa and loveseat would fit into our mobile home. He assured me that I had 30 days to decide so I signed unfortunately without reading each and every word on the document. The furniture turned out to be too big and I went back to the store 3 days later where the salesman told me he would ask the manufacturer to make the frame smaller. Another lie since Ashley only makes a certain model with a certain fabric as the manager later told me. It was when I was trying to get a refund that I was told, and shown on the agreement, that the "Sale is Final" as of Dec. 31.

Purchased sofa and love seat in 2008 from Ashley. Furniture started peeling in 2013 and is now peeling off in large sheets exposing all fabric underneath. Furniture is completely ruined. Will never buy from Ashley again.

** couple walks in with $5000 cash and was never approached by a sales rep. 4 ** couples walked in after us and was approach at the door. Only when we were leaving we was ask did we need help... Wow, really?

I went in looking for a new living room set, we were helped within 5 minutes of walking in to the store. The young man that helped us was very nice and had no problem showing us around the store. So we finally found a set we liked and purchased it in cash that day. We were told by the young man that helped us that we should get our furniture in 3 weeks but they say a month just to be safe.

I am also writing the company, however since this offers me a forum as well I will take it. Customer Service with the Ashley Furniture Store here in Pflugerville, TX started off great, the in-store staff was knowledgeable and polite. The delivery process however almost sent me into cardiac arrest. This company bought the cheapest telephone equipment money can buy. The system immediately indicates that you will be holding because everyone is busy assisting other customers (probably true since they suck at logistics), then you wait for at least 30 minutes, someone comes on the line and tells you to hold again (another 30 minutes), because the goal is to have you hang up. However, this is the secondary issue.

A purchase for over $900 was made on January 31st at 4 pm at the Burlington Store. On February 2nd at 10:30 am a refund was requested because of buyer's remorse. At the time of the cancellation we were told that it would take 2 weeks for our money to be refunded. It is now February 26th and we still have not received our money. We have called the store 3 times regarding this manner and were told the last time we called that the request wasn't processed until the 18th. How can you assist us in getting our refund ? Any help and advice would be greatly appreciated.

This store is horrible! We ordered $4000.00 worth of furniture. It took them 1 month, which was no problem at all, for them to call to confirm delivery. Once they confirmed our already scheduled delivery we gave away our furniture because we did not want two sets of living room furniture in our house. Two days later Ashley's truck never came. We called and called and called, but the store would not answer nor would customer service. We left messages and no one would call us back.

Ordered mattress. They called for me to pick it up. It wasn't there. Made me and pickup person wait in cold for 30 mins without telling us it had not arrived. Their delivery is a whopping $120!!! Then, Frank who was supposed to get it onto the next truck gown from a storage house... They're nothing but an over priced showroom. They even charge me the consumer, for the shipping from their storage place. Frank is crooked too. My ride to continually upsell me on anything and everything. Must be on commission. Ordered around the 15th Feb 2015. Today is 26th. Still no mattress. Sleeping on sofa bed all because of Ashley's and Frank!

Hello everyone - first of all I went to buy 2 full headboards & two mattress sets. Ashley Furniture gave me a delivery date of 2/22... Well they called to reschedule due to bad weather... snow.. rain...,etc. "OK I understand that". So they gave a date of 2.25.2015, so check this out they came ONLY with the headboards and bed frames... NO MATTRESS.. "what JERKS" ... Then on top of that they had brought the wrong bed frames for the bed.. **. SOOOOO then I call the store spoke to the manager...

Worst experience I ever had. Bought leather sofa sectional and leather started peeling after just one year. Called warranty and they say not covered. Called manufacturer and I came to know it's not real leather!!!! After a long talk they sent me some parts to replace but I have to pay $200 for installation.!!! Ridiculous and false advertising .... Stay away.... I did not have very good experience with my wall unit and bedroom furniture set as well.... Ashley is on my black list to buy and advise you all the same....!!!

Ashley Furniture sold us "extended complete coverage" warranty. Specifically told them we had pets, of course the salesperson says "it's covered, no worries". Worry. Run. Don't buy. Not covered, and it was a simple power cord. $400 bucks for "insurance" that won't cover a 12 dollar power cord. Rip off... GBS company is the warranty company. What a joke.

We bought a recliner at Ashley Furniture three weeks ago. It was supposed to have been delivered today. I stayed home from work - missed a day - and it wasn't delivered. Paid 600.00 cash. They said they sent an email saying it would be delivered...we did not. We were told it would be delivered Feb 24. I am steaming. I will report this to Facebook, anywhere I can. I wished we would have read all the reviews on Ashley before we bought anything from them.

On Jan 29, I ordered 2 chairs that I needed by March 1st for company. I was told 2-3 weeks, and they'd be here, no problem, by end of February. I was told yesterday they were backordered in production until April, and wouldn't be received until JUNE! I tried to cancel, but was told they only give in-store credit, and no refunds, and there was a 25% restock fee. I was told at time of contract signing that there would be a restock fee of 25% IF I RETURNED SOMETHING AFTER DELIVERY. BUT I haven't received anything, nor can they deliver. Don't listen to the sales rep... THEY ARE TRAINED TO LIE and mislead you. READ the contract in detail!

My daughter bought a house and ordered a brown sofa and ottoman mid-January and expected to get it in 4-6 weeks. A red couch arrived about five weeks after she purchased the furniture. Red does not go well in her living room and she was to have a housewarming party mid-February, two weeks later. They apologized and she is to get the correct couch sometime within the next month. For her trouble they were going to send her a check for $200 the following week. That week passed and still no check and still looking at red furniture. She has made more phone calls and they have now credited her $100 on the credit card she told them 10 times she does not have anymore. This is extremely frustrating. Their customer service and sales departments are horrible. Buyers be warned. Go somewhere else. I would never recommend Ashley Furniture to anyone.

Don't buy anything that is not real leather. We purchased the power recliner just like this and immediately noticed spots beginning to show under color showing through. At the time we were shopping I ask if this unit was real leather and was assured it was. This leather is covered with a Polyvinyl layer which rubs off any where there is any kind of abrasion such as even you hand moisture. We contacted the store right away and was told after much run around that they would send a technician out to inspect the unit. What they really meant was to touch it up. After that we contacted Ashley and was told that since we took delivery of the floor of the showroom the warranty was void. Say what, we didn't buy a defective floor sample but they stuck to their guns. Now we are stuck with leather that we have to baby.

We purchased a sectional in March. After three months and paying for a warranty we were told that it doesn't cover the material peeling up. It looks like it is 20 years old. Our la-z-boy sofa is 17 years old and was half the price, Odin great shape. I am so disgusted and disappointed in their quality.

My fiance purchased me furniture from your store in Arlington TX. He bought it for me for Valentine's day. He purchased it on 2/12/15. It is now 2/20/15 and we have yet to receive it! We were told it would be delivered on 2/14/15 Valentine's day before 12. At 3pm, he called to see what the hold up was and he was told the couch was damaged. My husband knows someone that works there so he called him and asked him to check if that was the case. His buddy said, "No, there is nothing wrong with the couch, the driver was just tired and ready to go home."

I bought the Ashley Prentice Dresser, it's gorgeous - I love it. Then decided to buy a few other items from the same line to complete my bedroom. They arrived and I am so bummed, while they are all described as white.... clean white finish the description says. The door chest and 2 night stands are very oatmeal. They do not match the dresser at all. I called Ashley, I was sure it was an error. Nope, she says it is normal for the color to vary. I would like a refund. I'm now stuck with furniture I can't use and a bill.

I bought a sofa in Aug. 2014. In Dec. 2014 I noticed the back cushions had lost their shape and the padding (stuffing) was uneven so they looked bad too. Seat cushions were not wearing well either. Called customer service in Dec. 2014 and it is now Feb. 2015 and problem still not resolved. The worst customer service I have ever encountered. You are on hold for at least 20 minutes every time. They now give an option to leave you info and some one will call you back. Did it twice with no call back. Misrepresented quality and the customer doesn't matter. Would never recommend.

We bought a Recliner Loveseat when we got it home we discovered that they had left out the power cords for the power recliners. While we were looking for the power cord we found two bolts that had not been tightened on the inside of the arm and they had torn the fabric. I called the warehouse and store where we bought the furniture, they were no help. They were very rude. We had the go to customer service to order the power cord and now we are told it will be three weeks before we will get them. I wish I had read the reviews for this store before we did business with them!

I recently purchased a bed from ashley furniture and as the delivery guys were bringing the headboard up the stairs to the second floor bedroom I noticed the post to the headboard was cracked. I asked the delivery guys, why was it cracked. He said let him assemble the bed and he'll place a report for an exchange. After they left i also noticed they scraped paint off my walls getting the bed upstairs. I called the store and they said no replacement order had been placed. And they acted like they were calling it in while i was standing there. I filed a complaint with the store and they said someone would contact me on Tuesday. That was Friday now it's Wednesday and no one has contacted me yet. I'm extremely dissatisfied with the service at the Baldwin Ashley Furniture Store!

I purchased a Tempur Cloud Supreme mattress. When I selected this mattress at the store I did not notice the strong smell of chemicals that the mattress has that was delivered to me. My wife can't stand the smell and has to sleep in another bed. I have read the reviews and I must agree Ashley's is not a very good place to purchase anything. Out of my many phone calls to customer service I have never had a positive outcome.

About a year and half ago myself and wife bought a living room set (sofa+love seat+coffee table+2 end tables+2 lamps+area rug) from Ashleys. The sales lady sold us an extra warranty from store. We was told warranty covers Everything except pet damage plus the manufacturer warranty Over $1200. After about 6 mo. the sofa sank in, we thought it was just a spring but when we called Ashley's they sent us a form to fill out. We sent it back. Then finally after about a month a tech guy comes over looks underneath and shows us the frame was busted and tech guy was blaming us!

Ordered (well thought we did) a loveseat with a console black leather with gray microfleece. Told would be here in 2 weeks. 4 weeks later finally said it was in. Picked up, got home in snow to find out was brown leather. Okay not warehouse fault. They put on there what the salesman put on there. A brown leather loveseat. HMMM. Doesn’t sound like a black leather with gray to me!!! No one at the Greenwood store seems to want to work with us. Carl the manager said, “Oh yes, no problem. We will put that right back on your debit card. Jennifer will call you at 6:30 as soon as she is in to push the button and put that back on there.”

SECTIONAL ~ “Patola Park-Patina”: Just do yourself a favor - don't buy a thing from this company. The worst furniture. We bought all this extra warranty services and they are telling us that because of customer usage they cannot fix out ripping couch. Fabric is ripping apart. So in other words you can buy a pretty couch but don't dare sit on it because it will rip and the money you spend on warranty they will make every excuse not to cover. They told me "Ohh because you have a dog. "9lb maltese" "Oh because you use it" "Oh it's dirty". No it's not dirty. Look at my pics. Not dirty just ripping apart! Also it's full of little fuzzy balls.. Just awful customer service!! Just run!! Purchased 6/23/13. Today's date 2/13/15.

This is the worst experience I have ever had at any business in my entire life. I wish we would have looked at reviews before going to Ashley's (Rosedale). Not only did they violate the terms of the contact (delivery between 2-8 weeks), but we were never called to be told of the delayed delivery. We had to be the ones to call. After almost 3 months, we asked a refund for the full amount paid upfront. $1,607, 4 visits to Rosedale, and 3 months of horrible customer service later, we had to go back to square one. Needless to say we went to a different furniture store. We paid a little more, but it was completely worth it, and we received our furniture after only 2 weeks with wonderful customer service.

I purchased a living room & dining room set on December 26, 2014. My furniture arrived at my home for delivery on Saturday January 10, 2015. The wrong sofa was brought. I called the store. The manager apologized & told me that someone at the store mixed up the last two numbers on the paperwork & that's why the wrong sofa was delivered. I was furious! I sent it back & Mr ** told me he could refund me half my delivery fee & expedite the order for the correct sofa. Nothing else could be done. I have spoken to four other people since that date trying to get my furniture or my full refund, for their mistake, No results & consistent pushing me off to the next person. No resolution. Not to mention the dining room table is unleveled, while the right door on the server does not close completely. Furious, yet they want to send a repair technician for this on March 26, 2015, for merchandise that was delivered defective.

Ashley Furniture Aberdeen S.D. sold me this couch you see in this current photo, Only had couch in our home 40 days ... All the problems started *cushions wouldn't stay on couch, *stitching came undone on 3 cushions and stuffing fell out, *couch slides all over will not stay attached. Completely dissatisfied in this couch. Informed sales rep & customers care about all our concerns. Took them 2 months before they came to fix couch..and same thing just happen all over again today. Contacting Better Business Bureau & Attorney General's Office. All Ashley Furniture wanted to do was cover up true manufacture problems!

Ashley's has the worse customer service. I paid $500 for a protection plan on my bedroom set and when I had a problem they fought with me on the phone and never even showed up to fix it. Don't get the protection plan whatever you do. They don't fix your furniture, they don't even come out to look at it. They deny you before even coming out to look. Horrible furniture quality and horrible customer service. Last time I spend 5,000 dollars on a set that falls apart after 2 years.

Sectional couch DuraBlend looks like leather. After only 2 years started to see peeling. I bought the insurance but it didn't cover this. Called Ashley Furniture corporate and they said they would call DuraBlend corporate but I never heard back from them. Called 4 different times and the representative said she'll investigate and call back but never did. Appeared to me they figured I'd get tired of calling which I did.. I never will buy their products ever again. Ashley or DuraBlend.

How can these people stay in business with their shoddy furniture and unscrupulous ways of scamming consumers? My story starts the day after Thanksgiving 2014, when another "partial" order was delivered. I had received my mattress, awesome, loved it, still love it. Got what I paid for. Next the bed and chest arrived, perfect chest, love it. The bed beautiful...except...the headboard, main eyepiece of the bed...defective. Blonde wood, with a big black square smack in the middle! Eyesore, completely hideous. I know it's mass produced, but come on! Went to the south Austin, Texas Ashley store immediately with pics, Michael the manager assured me a "defective" exchange would be made.

First of all, let me start off by saying you don't tell customers to go elsewhere... now, onto my main reason for posting this. I walked into Ashley here in Las Vegas off of Decatur. When I walked in, I knew right away what piece of furniture I wanted as I saw it online (no price posted). I was met by a sales associate who was nice, at first. I walked back and found out they had a special deal where I can get 50% off of any items in the store. Being a little suspicious that something was fishy, I found out what the product number was (B140-46) and did some research online, as well as called a couple other furniture stores locally that carried the same piece. The 50% off was off of the retail price of the item, which was $498.99 according to their tag on the furniture.

On the Friday after Thanksgiving I ordered a complete bedroom suite. I was told I would probably have my furniture before Christmas. It didn't come before Christmas. After numerous phone calls and waiting on hold by the delivery department for approximately an hour each time, I was finally told I would get my furniture on Jan 20. On Jan 20, I received a phone call from the actual deliverymen saying they only had my mirror and nightstand. I told them I didn't want a partial order and to bring it all. No one bothered to call me.

I purchased my furniture on 11/16/2014 on Ashley Furniture (Hato Rey store) and they promised a delivery date of 12/16 and has not delivered it. I keep calling the store and they are unable to provide me an exact delivery date. To make it worst they started charging me without delivering the furniture. Now I want to cancel the order due to the lack of delivery and they are trying not to cancel it. They have a horrible service and I will never buy from them again.

I'm sorry to hear of all the bad experiences. If it's any consolation, I got 'em back for you. I waited in line on New Year's Day to purchase a little bistro table dining set for $15. The flyer I'd received showed four stools, but the salesperson said only two were included. Eh, ok, I can use two. They tried to get me to take delivery @ $99. For a $15 set. Um, no. So they told me it would be ordered and I could pick it up in 2-6 weeks. 10 days later I got the call and scheduled the pick-up. I gave the kid my receipt which shows one table and two stools.

I have had a water bed for the past 10 years that just started to slightly leak when two people are laying in it. So me and the fiancee decided to go make our first "joint purchase" and get a mattress. Last Saturday, we headed over to Ashley Furniture in Bel Air, MD. My future MIL was with us also since we also went to the place we are booking for the reception earlier in the day. The MIL said that Ashley Furniture was having some kind of big sale so we decided to go see what they had.

I purchase a China Cabinet from Ashley Furniture Home Stores that cost 1900 Dollars. I was told by the salesman that the piece would be inspected prior to shipping and that it would arrive in showroom condition. When the furniture was delivered it was not in showroom condition, it was damaged and very dirty. I pointed out the damages to the driver who then contacted the warehouse. He put me on the phone with the dispatcher and I was advised to keep the piece and that someone would be coming to my home to repair it and if it could not be repaired it would be replaced.

I spent over $1000.00 for a chair and matching sofa. I ended up getting the floor display on the sofa, and the matching chair is like new because no one sat in it. It is really hard to fight them so, do not buy their furniture. Their client service is the pits! Once you sign the contract they are done with you. DO NOT BUY ANY OF THEIR PRODUCTS. I had almost the same experience with furniture row. They sell used furniture at brand new prices. They have disabled their complaints and they had a slew. Back in the day when you made a big purchase you got what you paid for, not the floor model or used. It is a shame the way buyers are treated nowadays.

Told the sales person I needed a water proof cover. It's been 6 months and spilled a drink and it went right through. Tried to take it back. No go! $150 down the drain :/. They won't stand by their products even if they are defective. And the customer service people are horrible.

Purchased a bedroom from Ashley Furniture in 2003 and paid approximately $3,800 for it. Within a few months noticed the drawers to the dresser and armoire started falling completely apart. The same thing happened to my sister. Will never again purchase a piece of furniture from Ashley's. My mother purchased a bedroom suite back in the 80's, not from Ashley's. That bedroom suite is in perfect condition. What a waste of $3,800.

We ordered a King Bedroom Suite on 1/2/15, delivery set for 1/24/15. Day of delivery the drivers arrived, informed Chest of Drawers on back order, no communication to inform us it was not available or being delivered, ok another 6 hour wasted day! When putting everything together, informed bed rails were busted, advised to refuse. Our furniture is gone and we have an unusable footboard and headboard. Called numerous times on day of delivery, left three voice messages, no return call. Called again that Monday and was told distribution center would reopen the following day.

In Albertville, MN for shopping and decided to stop by on 1/25. Spent about 2-hrs but didn't buy anything. Salesperson assisted us, and informed us the 12-mth financing was available with no min purchase (72-mth was available with 2k purchase). Asked several times if there were other conditions and were informed none. Went back on Sunday (1/26) and assisted by different salesperson. Finalized our order, but were informed that the 12-mth financing wasn't available because we chose discounted/clearance items (about 1k); but 6-mth was available. Unhappy with it, but understand. The store manager came up to explain. Very unhappy with him and his explanations. He claimed that the first salesperson was new employee and didn't know all the rules - lame excuse from any manager in any profession.

STAY AWAY FROM THIS STORE (Falls Church, Virginia)!!! THEY ONLY CARE ABOUT GETTING THE SALE, AND COULDN'T CARE LESS ABOUT AFTER SALE SERVICE CONSISTENT WITH OTHER REVIEWS. THEY WOULD GET ZERO STARS IF I COULD GIVE THEM THAT.

I bought the most expensive recliner in the local store, retail $1449.99, with 15% discount $1232.49 plus a warranty $279.95. Quit working within a few days and waited a week for the repair. Quit working again and now another week to wait for repair. Full refund on the warranty if not used within 5 years. Guess they never worry about giving a refund.

So in Aug of 2009, I went to Ashley Furniture to purchase a sofa & love seat. The salesman asked if I want a protection plan. First I said no then he said that if I don't use it, then in three years, I would get it reimburse back to my credit card. So 3 yrs later I called to get my money back, the corporate said that I have to wait 5 yrs. not 3. So now 5 yrs later I called the company to get my reimbursement. I was told that the only reimbursement is a store credit. Not what I wanted to hear!

I called to replace a defective table. After a lengthy conversation asking Ashley Furniture to pay for the shipping cost (as the cost of the table is replaced by the warranty) to replace my cocktail table that was defective, I was hung up on by the representative and after several emails back and forth they refuse to take care of the shipping. Now they want me to pay for the shipping because their table is defective.

My husband and I purchase a mattress on 12-23 14. We were told after hard pounding from their salesman that this was best mattress (not our 1st choice). The salesman whose name is Lorenzo told us we had 72 hrs after delivery to return it if we weren't happy. I call ashley furniture in 24 hrs unhappy with this mattress. I was told I misunderstood and there is no refund or exchange. Now it is 3 wks later. My back is bad & I haven't slept a whole night yet.... Shame on you Ashley furniture, I am now stuck with a $3000 mattress & will never buy anything there again... If the salesman tells you something, get it in writing. Their commission is all they care about. I hope everyone on the planet reads this. Ashley furniture SUCKS!!!!

Believe me I know I am responsible for what I write. I would never purchase a piece of furniture at this store again. I read a recent review on here that they had just received their loveseat and it was delivered in perfect condition. Well give it a while. The furniture is cheaply made and will not last. It is what I call throw away furniture. We bought a complete living room set plus other pieces. The upholstered furniture is a joke. I should have examined it better. I have nothing good to say about any part of this furniture.

I went to get new bedroom furniture for Christmas. We went on "Black Friday". They helped us and we did have a great saleslady. We walked all around and found the set we thought would be the best for us. We then went to look at mattresses. We found one we loved and purchased it with the electric base. We were told that the items would come in by 12/6. We received a call to schedule delivery and my husband took time off work to be there. The day of delivery they called to say the mattress and base weren't there. Did we want the rest? Well, what do you do with bedroom furniture with no mattress? I called the people that schedule the deliveries about a week later and was told by them that the mattress we purchased was discontinued. So back to the store to talk to the manager.

I purchased a couch and loveseat 2yrs ago. Shortly after I had it the couch started sinking in the middle. I contacted the company I got it from and they didn't care. I asked if it could be fixed and it never was. Now when you sit on my couch you have a hard time getting up because of the sunken middle.

Second time for same service call, and second time no call day before. First time no one even showed up & and I don't know if anyone will be here tomorrow, what a disgrace.

I made the mistake twice shopping at Ashley and will never go there again. The first time, we purchased a sofa and love seat. The workmanship and quality on these items is so poor, but I was not very good shopper. They looked nice in the showroom, the price was cheap and my wife liked them. I just wanted to leave the store as soon as possible to go watch football. Needless to say, after several months of normal wear and tear, we had seams coming apart, flimsy wood inside breaking and Ashley not willing to fix the items even though we purchased a warranty.

Bought my furniture on 11/21 and was told delivery would be 12/10. On 12/9 they called & said delivery would be delayed until 12/17. Problem is, I had already gave my old furniture away so I had no living room or dinette. I have bought from Ashley since 2001 and never ever had a problem. I think that is when they first came into existence but since then, their products, sales personnel, customer service, etc. has all gone downhill. I got bits and pieces delivered at different times only b/c I called day after day demanding my furniture. They said everybody was in the same predicament and there was nothing they could do. Now I have a broken lamp since 12/15 and cannot get it resolved.

When we purchased a bedroom and living room set at Ashley Furniture in Frederick, MD, we told the sales representative we needed to purchase items in stock to get them as soon as possible. He allegedly checked the computer and phoned someone, assuring us we could expect the furniture in about a month. The paperwork said to expect delivery in 2-6 weeks. We paid a deposit and completed the full payment of $3900 one month later when we picked up wall art (cost $210). At that time, we were told most of the furniture had arrived but they were waiting for 2 items. We contacted them three more times during the second month yet no one could give us an estimated delivery date. The cause of the delay also changed - from the bed was received but the frame was damaged and the sofa was missing to the bed frame was fine but no mattress set or sofa.

Went and bought a dinette set and was giving a dinette set instead of the pub set I ordered. When I looked at bill, they gave me the cheaper set at the pub price. Talk about being ripped off. Now I'm trying to get my replacement which is taking forever. It took me three hours yesterday which I need this set for today dinner with friends because my old one is in garbage now. So now I have nothing for them to eat on. This place is really bad in customer service.

I had tremendous dissatisfaction and inconvenience on account of purchasing Ashley Signature Sofa set from their distributor in Dubai. The Quality of the Sofa did not meet basic expectations of a Sofa set. The store representative at Atrium furniture in Dubai insisted that we can select a Sofa from the catalogue and can be rest assured about its Quality. He gave us wrong commitment on the Quality and details of the Sofa set. We had to make all necessary arrangements to ship the Sofa from Dubai to UK within a span of 2 weeks of our stay in Dubai. I am not sure what Quality checks they have in place but the Sofa set which we have received clearly is not meant to be used else it will certainly be in pieces in two weeks.

First of all, as soon as I walk in there was about six sales associate sitting on the furniture talking on the phone and having personal conversation within an earshot of customers. Our sales person even suggest we go to another furniture store. Very unprofessional and felt they didn't want a business - I-10 & Dysart Arizona.

I went in to the Ashley Furniture store in Clackamas, Oregon on Wednesday, November 5th and found the perfect sectional on the floor, exactly what I wanted. They were having a veteran's day sale, so I asked if we could get the discount since my boyfriend is a firefighter. They said no, that didn't count as service to our country. That was a little frustrating, but ok. So I got all the dimensions and went home to measure, and was told that if I ordered that day I could expect delivery on Dec. 12th. Went back two days later to order the couch and was told delivery would be delayed until Dec. 15th. Still seemed ok so I ordered it up. They made me pay in full just to order, wasn't even a custom piece. Thought that was weird since I wasn't expected to receive the couch for over a month, but they required payment in full.

I purchased a new bed and recliner on Jan. 4th 2015 and wasn't told they were going to add warranties on everything but since it was a mechanical bed I left the 2 warranties on it. I was told the bed would be delivered Friday Jan. 9th and it was. I had a comfort warranty on the bed and we decided we wanted a larger bed after trying out the one I purchased. Now keep in mind I had a comfort warranty on top of the mechanical warranty. I called Ashley's Monday morning and told them we were not comfortable and wanted to return the bed for a larger king size bed and was told no I could not do that because it was now a used bed. Well since I had a comfort warranty I should have been able to return the bed but they said I could return the mattress not the bed. Ashley's Furniture is in business to see how much they can rip people off and I then cancelled my recliner order and will never buy from those horrible people again.

We bought a sofa, recliner both in leather and three pieces of mission style furniture, a tv stand and two side tables. This is the single worst buying experience of my 68 years. Delivery has been rescheduled and rescheduled. Still do not have the recliner. They charged me for the electric sofa and sent me the manual sofa......had to pay more money to get what I ordered. Still not here either. The three pieces of mission furniture all THREE WERE SHIPPED TO ME WITH DAMAGED PIECES, one has a warped drawer, the magnets for the doors are defective, one has permanent marker on it. The furniture repair guy says if you look at all three pieces you will find the same black marks and sure enough they are there. Now they want me to wait four to six weeks for parts. I asked the repair guy to put down the one end table as not repairable and send me a new one and he says Ashley furniture says that all furniture is fixable. I didn't pay 4000.00 for furniture that needs to be fixed and also didn't pay for furniture with black marks on it. I can tell you I would not buy from Ashley furniture again if it was 95% off. They must be selling their stuff to newly weds or people who don't know any better.

Purchased a recliner loveseat at the Paramus, NJ store. The piece was a floor model with leather material and the salesman assured me it carried the same warranty as a new piece. Two years later the "leather" began to flake off. After getting nowhere with MFS - Ashley's warranty service - Ashley added insult to injury claiming the warranty expired and furthermore the piece didn't have a serial number. Gee, I wonder who removed the serial number from the bottom of the recliner!? Ashley has poor to non-existent customer service. I regret not reading the reviews first.

We purchased a $1500 on 12/11 and was told that it would be ready by 12/31. The store called and said that it would be delivered on 1/9. We never received it, called customer service and was told that it wasn't in the warehouse and would get it on 1/23. After complaining they agreed to deliver it on 1/13 and to call on 1/13 to confirm the time. Guess what, they said that it was on the schedule, but the warehouse manager cancelled our delivery with no reason as to why. Called customer service 5 times today. The manager was to get a resolution and call me back. I never received a call and was told that she left for the day. No one seems to care.

I bought new living room furniture 8 pieces in all - 2-3 pieces reclining couches and 2 over sized recliners, all in leather. ($4,500 worth). When we got it home and unwrapped it all, we noticed the quality of the furniture. It was so poor, Ashley Furniture should be ashamed. I thought they sent me factory seconds. The sewing seams did not match, the stuffing of furniture did not match, and was not even enough stuffing. When you sat in some of them, you sank almost to the floor, and needed help to get out. The construction is horrible made out of OSB board (chip board) glued together with a few staples, which in my opinion, if you jump on it, will fall apart. Absolutely not the same stuff on show room floor. Even China-made stuff is better than this. Then to get kicked again, I called Ashley to get a refund, they told me that they will not replace or refund anything (that is up to the store that sold me the furniture). So I called the store and they said no refunds, but Ashley will hire a repair tech, but there are none in my area, so I had to find someone who would be willing with and for Ashley. When the tech came out to estimate repairs, he thought this was older and in use for some time, because of the stuffing was worn out. He said all pieces would need to be re-stuffed.

The absolute worst experience I have ever had with buying anything! So disappointed and still have no furniture. Our orders - yes, two of them, were placed on 11/9/14 and today - 1/13/15 I still have no living room furniture and the issue with our mattress/base has not been resolved. Ashley didn't have a problem cashing or taking the cashier's check for payment immediately. The people who have answers and can get things done never call back and make empty promises. No one has consistent information or can give us a true timeline. We get nothing but lies and delays - more of them every day. We ordered a mattress and adjustable base. They scheduled delivery for a Saturday, my husband took the day off of his commissioned job on the busiest day of the week. Only to have them never call back or show up.

After making a purchase and then reading reviews here I became worried. However my experience was excellent. I received a call the next day with a delivery date and another 3 days before then Call the night before saying 8 to 10 am the next morning. At 7:45 the truck pulled up and my reclining love seat was put in place in perfect condition. ASHLEY on Ridge Rd in Rochester NY come recommend by me.

I worked here for ten days, I was yelled at by angry customers all day long and then they fired me because I had a broken foot and couldn't work more than six hours a day, (with a doctors note). In reality the owner wanted to hire more people to work for minimum wage, (yes when you are yelling at the staff there, realize they are only making minimum wage).

My wife and I purchased several pieces of furniture from their store and have had nothing but problems ever since. We purchased a entertainment center from their store that once delivered, was installed crooked and parts upside down. They sent a service technician to correct the issues, but couldn't (on two different occasions). He informed me that the installation had damaged the entertainment center beyond what he could fix. Ashley's refused to refund my purchase and just offered to send out a different technician. The second piece of equipment came in, which was a dining room table, and upon setting a plate on the table, it broke. A piece of the table chipped right off from a plate. Ashley again sent out a service technician who patched the paint, but noted the scratch marks and build, saying it had manufacturer defects in it. He wrote in his report that it was defective and Ashley's refused to refund the purchase only offering a store credit. We couldn't find anything so are stuck with the table.

Employees aren't happy, so there's no investment to get it right and provide great customer service. It's been 2 months and we're still having trouble. They have a showroom that they might or might not sell items from. Anything that has to be ordered comes from the warehouse that may or may not have your item stocked. It may be six weeks or more before you get what you've paid for. The stores on Jacksonville, Florida's north side and in the Town Center are just a complete hot mess. The sales people are worse than any car salesman I've EVER had to deal with.

They changed our delivery date. Our product would not be in the warehouse, our schedule meant nothing to them. Scheduled time came and went. They arrived 1 hour late. By this time we had missed our grandson's birthday celebration. Sent drivers that could not figure out how to get furniture into the house, nor did they speak English. Called the store where purchased, said they couldn't do anything about it. Asked for supervisor or cooperate or I would speak to my attorney.. They got rude. Thank you Maritsa or Melissa, whoever you were. When you spend over $2000 you expect good service. I will never use them again or recommend them.

Last summer I went to the Ashley showroom to purchase a love seat for my living room. After walking laps around the store, sitting on every love seat, comparing color matches to a cushion I had brought with me, I made my selection. Once I got the love seat into my home, unwrapped it and was putting it together, I noticed the cushions on the backside are not upholstered! A nylon fabric covers the backside with Velcro tabs that secure the cushion to the chair. When I called Ashley to complain, I was asked why I didn't look underneath the cushions on the showroom floor. What? Why would I ask that? Am I crazy for assuming a sofa or chair cushion would be upholstered on both sides?

Ashley Furniture has been a living nightmare. We got furniture. It has been over 30 days and got only half of our furniture. They will now not respond to our calls at all. I highly recommend that you do not buy from any Ashley Furniture store. It is horrible service.

My wife and I ordered furniture from this company around 7 Dec, was informed that due to the holidays they had no openings till the day after Christmas for delivery. We agreed, well the time came and went and after many calls from my wife we finally got our furniture exactly 1 month and 2 days after purchase. On this day we noticed that the new dining room table, two of the four chairs had issues of that one leg out of four did not reach the ground. I proceeded to call the store and warranty repair, in which I keep getting told they would get back with me or I would just get an answering service. Finally after four days of calls I finally got a call back to schedule a review of the furniture in which I was told I would have to wait another week before that could happen because I was not fast enough to get on the current weeks repair list and they were all full up. I recommend you steer clear of this company, find one that cares and actually stands behind their equipment and warranties.

I purchased a sofa and chair from Ashley in Gaithersburg, MD. The two delivery fellows brought the plastic covered boxes into my living room and proceeded to tear into them as though they were double parked. When they finished assembling the furniture and were picking up the plastic and cardboard, we saw that our brand new (3 days old), very expensive, light gray wool carpet had been soiled. When I signed the delivery receipt, I noted the damage to the carpet. One of the men called his dispatcher, who we heard say clearly on his cell phone, "You know you're supposed to remove the dirty plastic before you carry the boxes into the house."

Went to Ashley looking for a recliner. Now, I know any furniture store is nothing but a front for the biggest scam on the planet: Sell cheaply made junk at the highest price possible to consumers who don't know any better. I sat in at least 15 different recliners, and found that each and every one of them was absolute garbage. Now, I understand that in order to get quality, you need to pay for it. I wasn't looking at recliners that were $399. I was looking at $1100 and up. And, I understand that there's a quality level for each person. I don't expect to get a bomb proof piece of furniture, for next to nothing. And, I WILL pay for quality. Only problem is, I didn't see anything that was worth HALF of what they were asking. To top that off, the sales person was a pushy moron, and acted like I OWED it to him to buy something - after he spent 4 minutes talking to me. Never again.

Purchased 5 motorized chairs. All motors failed within 1-year warranty and were replaced. On inspection all motors were made in China. All had the same plastic gear that failed. Ashley would not put us in contact with motor company to buy extra gears. Would only replace each motor at $150.00 - installation not included. They would not tell us where to buy wood handles that could operate the recliners. They sell the same recliners without motors that are operated with manual handles. The original replaced motors all failed in about 6 months.

In September I went to the Anderson SC store and purchased two beds, one for my son and the other for my granddaughter for Christmas. I arranged for them to be delivered on 12/23, when truck arrived did not have my granddaughter's bed which was a Christmas gift. The bed for my son was put together and one of the support legs was not put on because the deliverer did not have a screw. I was told my granddaughter's bed would be delivered on 12/24, was not then I was told 01/02 then only to be told it would be 01/05. Seems Ashley Furniture does not stand behind their word and is not concerned for their customer. I ask that the leg for my the bed be put on when my granddaughter gift was delivered and was told "I will check into it." I would not recommend anyone to Ashley Furniture. My son's bed also had a gap in it and nothing has been mentioned about that. VERY POOR COMPANY.

I just moved from Michigan to Georgia and wanted to buy my daughter a new desk. I looked online and saw a desk that I liked. I went to Ashley Furniture and they stated that they didn't have the desk in the store but can get the desk from the warehouse. The desk got delivered this morning and within a few hours we saw how cheap it was made and how it was not worth the money we paid. We called the store and they told us that there is no returns and there is nothing they will do. I am so so angry about this. How can a company do this?

I brought 4,000 worth of furniture. Once the furniture arrived the nightstand was broken. I purchased a slay bed with draws. The draws didn't fit in proper. The reclining chair was the floor model. The delivery people made notes of the problem. Management promise to call me and never did. I call three times and never got to speak to any manager. Someone from the repair department called one week later saying I need to wait 2 months before the parts come in. The parts were coming from another country. I said come and take all the furniture out of my house asap. Nobody tried to please me as a customer. He said ok. I paid cash for my furniture. Never will I purchased from them again.

Overall I am pleased with most of the furniture we bought from Ashley Furniture that is until last night when I sat on the sofa and noticed some fuzz like what might come out of a stuffed animal so I removed a throw pillow from my sofa and noticed more from underneath where the arm rest is. I put my hand underneath to see and noticed there is a zipper underneath there, I tried to zip it but it's one of those nylon zippers and it would not zip. The 2 halves are attached by the pull but it will not work. I checked the other armrest and that one is fine. It is just my husband and myself so nobody has ever touched this. I was very disappointed when I called the people for the furniture protection plan only to find out it is not covered. I then called the store, they wouldn't help either cause we purchased it a little over a year ago. This had to have been this way from the time of purchase, I never would of even noticed if the fuzz hadn't started coming out. I think I will be taking my business elsewhere in the future.

The best you can say... about Ashley Furniture is everything looks good when you initially walk in. Otherwise, it's all downhill from there. Save the frustration and go someplace else.

I purchased a living room set, a mocha sectional made by Ashley furniture but sold by this local store oak furniture. The chair started to change color after one month gradually it became a dirt color. I went to the retail store. He refused to work with me so I contacted Ashley through their website. They sent the same dealer to see the chair and the dealer reported back to me that Ashley said that I wiped my hands in the chair. I further contacted Ashley so they could speak to me directly but to no avail. The dealer just kept selling me another set. I wrote back to Ashley but to this day no reply. I felt that I got a bad deal from this store and Ashley was the maker of that furniture so they had a responsibility to help me. To this day the owner of the store kept saying Ashley asked him to sell me a new set with 25% discount.

We bought a recliner on 11-04 and within a two weeks it started to puff up from the inside. We called and they sent a person out who confirmed the defect. They said they would order the parts and they should be received within two weeks. I called them a second time on 12-26 and now the say the parts will not ship until 1-26. I told them I no longer want this and said I would like to return this for something at equal value. They refused and said according to the agreement they can cannot take it back. When I argued my case concerning the time frame this was taking. They changed their story and said they cannot take it back due to animal hair being on the chair. They sold us a defective chair and refused to make it right. I will never use this company again. The worst customer service that I have ever encountered.

On 9-29-14, I purchased a bed from Ashley Furniture Store in Lancaster, Ca. The day it was delivered, I woke up that morning at 3:00 in so much pain! The bed was like a rock! I went back to the store that same day and assumed I could get a refund or exchange. Well, after I purchased it, the back of the paper work says, no refunds or exchanges on any beds! First store I have ever come across this. The manager said it takes 6 wks.+ to break it in, another unheard of thing. Since that was not disclosed to me at time of purchase, I was given an exchange. The manager (Jag) said the mattress I exchanged would not get any softer because it was on the showroom floor for over 4 mos. Well, in less than 2 mos. the bed is so soft, I went back again to see the manager and found that the bed on the showroom floor was so much softer, so, was not told the truth about that.

My wife and I were interested in a certain living room set but were told by the Ashley salesperson that the set was not in stock. We selected another living room set that consisted of a couch, love seat, two chairs (all pieces were electric recliners) and several tables that we were assured was in stock and could be delivered within two weeks. The date of the order was November 7th. Before the delivery, Ashley called to confirm the delivery date. During that call they confirmed all of the pieces they would deliver but had no record of the couch even though it was on my receipt. We agreed to move the delivery date to a date Ashley said the couch would be available so that all could be delivered at once.

We purchased a Signature Design Sofa and 5-year warranty from Ashley Furniture in Glen Burnie Maryland on July 29 2014. We are older and have no children at home and no pets, have sat in this sofa maybe 12 times. On December 18th my wife noticed the middle cushion was coming apart on the seam. We got out the paperwork and on Dec. 19th went to the store with all paperwork and were told to take photo and e-mail to store which we did on Dec. 20th. Store called me Dec. 22nd 3-4 times changing story. I called store at 3:34PM and asked to speak to mgr. 'Sorry is at lunch will have them call you'. Store called back at 4:22 PM. Paige told me rips, tears, stains, burns covered but seams are not, asked for Mgr. again, still at lunch, waited till 6:38 PM still no call.

My Husband and I purchase some new furniture from Ashley Furniture in the beginning of December. They assure us that we will have our furniture before Christmas. On December 20, 2014 we call to find out when will our furniture will be in and the clerk Jasmine told us is the first of January and we said, "no, they told us before Christmas." Then we ask to speak to manager. Todd got on the phone and told us it will be at the warehouse in Tuesday and we could pick it up. Tuesday is today and the warehouse tell us that the chair has to come from Fredericksburg the sofa is in. So we wait my husband go by to pick up our Furniture. Now my chair is here and they have ship my sofa to Fredericksburg. This is a bunch of crap!!! Not only to mention my tables are back order that's another 3 weeks. And they want a payment by the first of January. Never again will I deal with them again!!!

I purchased furniture from Ashley Furniture and was told that my old furniture would be taken away. When they delivered the furniture the delivery man, who was very rude and nasty, refused to take it. I called my local Ashley Furniture store and was told that they do not take away furniture, that it is not their policy. I guess once Ashley has your money, they simply do not care if they give good customer service. I do know that I will never purchase another product from them and I will tell anyone who will listen to not shop there.

On 11/12 14 I purchased furniture from Ashley's and was told everything was in stock. This was important because a new tenant was moving to the house on 12/01/14. Left delivery date open, so that new house could be cleaned and vacated. Was under the impression that the living room set included a loveseat/recliner. On 11/20/14, furniture was delivered minus end tables, lamps, coffee table, rug, throw blanket, and lamps. A question arose about the loveseat. I expected a loveseat/recliner and received a regular loveseat. I call customer service and was told that the piece should have been a loveseat/recliner and to refuse the loveseat. Ashley would deliver a loveseat/recliner in the near future.

Switched item I purchased for a lower model and then refused to credit my card. The customer service number takes an hour to answer and they suddenly hang up then they do this over and over and get away with it. This store and company needs to be shut down permanently. It is by far the worst store out there; the fraud I saw with my own eyes and heard with my ears is unbelievable. Whatever they say it is a lie they were trained to say. I'm calling every news station as this has to get out for the holidays.

We recently bought a mattress from Ashley's. I did not know anything about the mattress and information on which one is good for back sleepers, side sleepers etc. I believe the customer support representative should have provided enough information on the firm level of mattress and which one will be good. Also he did not provide any information on the return policy. We bought a Ashley sleep foundation plush top mattress and end up getting the next day with lots of back pain. On contacting Ashleys furniture they mentioned there is no returns on mattress. Had the representative provided more information on the returns policies, we would have took a different mattress. Never going to Ashley's furniture again.

We purchased a living room set from Ashley a month ago. When the loveseat was being delivered by their servicemen, they scratched it. We submitted a claim to have it repaired/replaced. For three weeks now we get the run around that someone will contact us to address the issue, yet we never hear back from anyone. Customer service is untrained, unprofessional, rude, unacceptably slow, and disinterested in our issues. I am a lawyer and travel a lot. I should not be spending 2 hours a day on the phone, or an hour in the store each day to resolve an issue which should have a quick and easy fix. Maybe Ashley Furniture needs to look at their reviews, as it seems I am not the only angry customer here, and address these very pressing matters with its customer service employees!

We purchased Ashley's Westbrook Sleeper Sofa from American Furniture Warehouse in 2009. The Brand was Ashley Furniture Industries, Inc. The couch fabric started tearing before we even had it paid off. Tearing is not included in the limited warranty. The sofa bed mechanisms came loose about a year later. Don't buy this brand, you will regret it.

On October 14, 2014 I visited Ashley Furniture in Prattville AL and I purchased this grey sectional and I had to wait until November 1 2014 to receive the sectional and when I received it the sectional started to sink in the 2nd day. I contacted Ashley and told them about it. Well they convinced me to allow them to switch it out. Well they did and the new one did the same thing. Well by then my 3 days that they give you to return it had already passed and I have been just calling and calling them trying to get them to allow me exchange it for another brand or just have them give me back my money but they won't. So now I am going to call the Better Business Bureau to see what they can do for me.

Purchased washer and dryer from Ashley’s furniture. Paid around $1700 when we bought them in November 2013. Three months ago, we had issues with the washer and dryer. The washer wasn't filling properly, we were getting white film on clothing, and we had a fire in the dryer. We had issues with the dryer before, like it just wasn't working. Finally, when the fire started in the dryer, they figured that the dryer was a safety issue so that they were going to replace that. That was Maytag though, not really Ashley Furniture. So Maytag came along and they ended up replacing both the washer and the dryer. They sent a store credit to Ashley Furniture. However, Ashley Furniture told us that we had to buy the exact same product and Maytag definitely did not want us to buy the same product. They wanted us to buy a completely new product but Ashley would not hear of it. So we ended up getting the same product in.

In 2011, I purchased about $4,000 worth of furniture from Ashley Furniture in Altoona, Pa. I was told to purchase the 5-year warranty, and if anything were to go wrong within that 5 years it would be covered.

I ordered a bed and nightstand on 10/2014. I was told to expect delivery 10 days after 11/17/14. That concerned me because I needed it by 11/25/14. The delivery date kept getting pushed back into December. Finally on 12/2/14 I cancelled the order and was told a refund would take up to 21 days!!! This is unacceptable. They took my money immediately and I must wait 21 days for a refund. How can this be legal? I will not purchase anything from Ashley Furniture in the future.

Bought these 2 pieces, first time in a Ashley Store. They looked ok in the store. Waited 2 weeks for delivery. 1 table, box was damaged but we thought it couldn't be that bad, the piece screws we're completely out, cheap wood, staples (cheap) we had to glue everything together again, and re drill holes for longer screws would keep this piece together. Desk, was a little better, all the screws already fell out, but no scratches like the first piece. I guess you get what you pay for....crap. Will never buy from Ashley Furniture again, and I will tell all of my family and friends. Never had this problem, when I shopped at Fashion Furniture... think I will go back to them. Cheap made CRAP.

Purchased a Mattress from Ashley's and my wife was torn between two mattresses - one pillow top and the other without a pillow top. The sales rep. said Ashley's is big customer service and would exchange the Mattress if we were unhappy. We selected a non pillow top and it was delivered. My wife woke up this morning with her hips aching so we contacted the store. We were told the store policy is NO RETURNS on mattresses. NO exceptions! Why didn't we go to RC Willey's or Mattress Firm????

We ordered 2 couches, recliner and 2 end tables at the end of October. We were told they were behind so it would not be delivered until 11/19/14. We had our furniture moved out and ready for the new furniture and it never showed and no phone call. We called the store and they said they were unable to reach us. They were calling the wrong number--our home number but we had told them to please call either of our cell phone numbers. I gave the store the correct number and they said they would put in the computer. We never got a call, so I called again. They said they couldn't reach us again--calling wrong number again.

Sales and store manager lied to me about being able to change out my loveseat for a 1.5 seater. The delivery guys damaged both loveseat and couch to the point it's not useable. The customer service was HORRIBLE especially RODY or RODE. She is the worse customer service there can be. She actually has ZERO customer service because she does not provide any customer service.

We bought 2 matching sofas on September 28, 2011 in Jacksonville, FL. We moved to New York in Feb. of 2012, the sofas made the trip just fine in Pods. In June, 2012 the motor on the right side of the power sofa stopped working, Montage replaced it (we have the insurance). Then in December, 2013 the motor on the other side of the sofa stopped working, once again Montage replaced that one. The other sofa is not a power sofa. Now, about 6 months ago we started noticing the fabric flaking off the sofa where our heads sit. I contacted Ashley and they only guarantee the fabric for one year! I must say I will never buy from Ashley furniture again. The other sofa is beginning to flake in the same area as the power sofa. The photo shows the most wear on the right side where we mostly sit, of course! Very, very poor investment to purchase from Ashley.

We have had this furniture for less than two years and the wood at the bottom is already chipping off the stain and it's not very roomy. We don't have small children so not sure what the problem is. We won't buy from Ashley again.

I purchased a bedroom set & when it was delivered, I found that the railing was severely damaged, so I returned the part & told the company to request a replacement railing to be delivered. However, the company never confirmed for the replacement delivery schedule until I called 5-6 times and asked. Every time I called, I was told "The customer service agent/manager is not here..."

My new bedroom set and living room entertainment center was delivered Wed., Dec. 3rd from Ashley's Furniture. The first time I sat on the bed, the bottom frame broke and a board cracked in half. It was late so I called the damage and repair dept. the next morning. I was asked to email a picture and they would call back. I did not get a call back for a day and a half. I was told as a courtesy they would ship me a new side board. I said "as a courtesy, you have got to be kidding me." I buy a brand new bedroom set and they aren't going to come fix my brand new broken bed. Not only were they not going to fix it but she said it's not covered under mfg. warranty. I got on the phone and got the runaround. Not one time could I talk with a Store Manager. Then I was finally told they are coming out on Dec 24 that is 3 weeks after delivery. They will come and try to fix. If they can't fix it then they are going to ship the board.

Purchased a chair and ottoman. Delivery charge of $70 added without my knowledge. Plus the delivery date was almost a 3 week delay, but I only had 24 hours AFTER THE PURCHASE (NOT the delivery) to cancel the transaction. NOT going back!

I am a previous employee as well as a customer. I will speak honestly concerning both aspects. Ashley Furniture is a cheap and greedy company who builds furniture in an assembly line and pays the assembly workers by the piece so you can imagine how it is thrown together. They claim 'built in America’, and the misleading part of that statement is that though it is thrown together here in the United States, many pieces and parts are shipped in from overseas and used to build cheaper quality furniture. I bought a loveseat, and returned the first two at delivery. The 3rd still isn't as it should be.

Just purchased over $6000 of product on my son’s bedroom suite and our bed. Our son’s furniture was not correct when it finally arrived and we sent back. Sales lady (Angela) on first day we were there was very slick and told us what we wanted to hear "you have 90 days to bring back" on a TEMPUR-PEDIC and moving base. We purchased and gave it 2 weeks and figured out that for sure we could not sleep on it at all. Called Ashley back they said "well give it 2 more weeks and lets see if you get use to it." So we did, still can’t sleep on it. So we went in to the Ashley store. Then they tell us the $1500 base is not refundable!

King size bed frame broke within two weeks. Purchased a king size mattress, box springs, frame, foot and headboards from the North Branch location on Nov. 2nd. Two weeks after delivery the bed crashed to the floor, the frame broke along with middle supports. Called customer service and they did give an in store credit. Went to Woodbury Ashley furniture to get a new metal frame. North Branch Manager said that frame that broke is not heavy duty. I'm 190 and fiancée is 150 and has back problems. They wanted us to pay additional for metal frame that I found unacceptable. PS CS manager was very rude and uncooperative.

Nothing - I will never do business with these people EVER. I contacted them multiple times and kept getting reassured that they will be back - never happened. I wasted all day waiting for them - never showed. Only thing they could say for themselves is that they have new drivers and never accepted full responsibility as a business. Whatever - this is bad customer service all around.

I had a very positive experience at Ashley furniture and felt compelled to write a review to balance out all of the negative experiences other consumers had. I do admit some of the salespeople will drop you like a hot cake if they suspect you aren't buying there and then. My first salesperson guessed that and quickly stopped helping me and disappeared into the large showroom even though I had more questions. I ended up walking around alone, not pressured by anyone and found a couch that fit better than the $4k one I was going to get from Macy's. This sectional and ottoman cost me $1,600 with delivery. What a steal! And it is MUCH nicer looking than the expensive one I almost bought.

Terrible customer service when it comes to product support, nothing like the day I made my purchase. They made the extended warranty sound like the perfect addition to my new leather living room set. After only 3 years the stitching is coming apart after little use so I called my local Ashley store, they gave me a number to call, the man there told me to send pictures of the defective area and gave me an email claims@gbsent.com. I was told they would get back to me in 48 hours. I've tried to contact them several times but after a month I'm done trying. I closed my Ashley credit card and am trying to get the word out via web and locally. I wish I would have read the reviews on this company before my purchase. Don't waste your hard earned money, "STAY AWAY FROM ASHLEY". Don't just take my word for it. Read other people's reviews too...

This is cut and dry. Ashley Furniture in Delaware advertised a Black Friday special of 60% off the entire showroom, and after purchasing several items, my receipt indeed indicated that I received a 60% discount off of the regular prices. But, the manager admitted that the regular price is determined by taking the rock bottom sale price that Ashley will sell an item for, and then divide that by 40% to get the alleged regular price. Come on man! Just put the discount price on there instead of luring people to the store with a promise of a 60% discount across the showroom.

Super irritated with these guys. My parents were coming to town and I needed a mattress in a week. The sales associate sold me a mattress first of all saying "it's ready for pick up and you can take it with you." After I decided and was ready to pay for it, they told me they can only deliver in a week and I have to pay delivery fee of $139. I was pissed already but decided to go ahead.

We purchased a Tempurpedic bed with adjustable base and spent $5000. I felt the Tempurpedic was pushed on us and we eventually gave in based on the reassurance that it was the best bed on the market. After sleeping on it for 2 weeks, I developed back pain. I am 29 years old, 105 pounds and have never had back issues! I felt like an 80 year old woman! We were informed we had to sleep on the mattress for a minimum of 30 days before exchanging. When we went in for the exchange, we had to pay $300 to restock the bed. That was annoying, but we understood and didn't argue. The bed I wanted in exchange happened to be on sale (originally $2400, on sale for $1999). They said we didn't qualify for the sale price!

I purchase a power recliner sofa from Ashley in December of 2012 and now one of the recliners does not work. I purchased a Guardsman warranty that was supposed to take care of problems like this but they will not repair my sofa. I was told I would get a store credit or keep the broken sofa and I would get $175 back? What? The store credit does not help since any sofa would not match the love seat I also purchased as a set. This same thing happened to a neighbor of mine and Guardsman replaced all the power parts on her sofa. Why am I not getting the same treatment? This is a scam!! I will be forced to settle for a sofa that does not match! Why can't I just have the parts replaced? This is not right. I will be contacting a lawyer.

After reading the 800+ awful reviews and had my own experience today, I can't imagine how Ashley furniture is still in business. After waiting for 4 weeks for delivery, we were informed (because we called them; not because they called us) that a few pieces did not "make the truck." The truck arrived today, and the driver informed us that even more pieces are not here, and they don't have any record of it. Home delivery is everything in this business, so I can't understand why they haven't been able to figure this out.

After spending 6000 on furniture, these people act like I only spent 600. Wrong items and defective pieces and I'm STILL waiting for satisfaction. I have made several calls and NOTHING!! Whatever happen to making the CUSTOMER HAPPY ESP WITH dissatisfied purchase? Things have been wrong with the START of delivery. Didn't set everything up. Furniture defects, several calls to customer service and store and no compensation. Never will buy from them again.

We received defective sofa and loveseat from Ashley, phone customer service within 24 hours, were told that they ordered replacement parts which should be delivered soon. Later we were told that we need to wait for another 4 weeks. After waiting for 4 weeks we got a call and were told that we need to wait for another 2 weeks. When the parts finally arrived they said that we need to wait for another month for technician to come over. When I asked if I can return the product I was told that we cannot, because we have been using it for more than month. Never going to buy anything in the store.

I bought two new sofas from the local furniture store and the sofas were Ashley sofas. The area of the sofas where the head rests are peeling. Really??? I spent over $3000 for garbage! No way these sofas are real leather as advertised! You would expect leather to hold up for many years, but not with Ashley sofas. Steer clear of Ashley furniture. Aberdeen Washington.

I bought all the furniture for my house 2 years ago. I had a problem with a chair for almost one week. I was trying to solve the problem and finally achieved, but three weeks ago I purchased another furniture sugar land locations, and this was the biggest mistake we could make, and cancellation policy, can only be canceled within 48 hours after purchase. These people just called us after 48 hours to tell us that they would not do the delivery of our furniture and obviously had already passed 48 hours. They did not accept us to the cancellation of the order. They have promised to deliver our furniture in 3 different times and always they canceled just two hours before the delivery.

I bought furniture back on November 1st from the Burbank, CA store. My delivery date was the 16th. My items were delivered, and set up, but as I was inspecting the furniture, the delivery team left before I could reject the items for poor quality. I immediately called the store and asked them to send the delivery team back to pick up the items. They said they would contact their dispatch and see if they could reroute delivery, but emphasized that I should have rejected it while they were on-site. The store called back a short time later and said they would not be able to reroute them today and would call me back with a date and time they would be able to come pick up the items. I waited the rest of the day with no word from the store or warehouse dispatch contacting me.

I suggest thinking twice before purchasing furniture from Ashley. Prepare yourself with poor delivery, broken items, defected items and nice speaking customer people who promise the world and deliver nothing but broken promises. I suggest looking elsewhere when purchasing furniture. Here is a quick list of reason to support my review.

We have purchased several pieces of Ashley Furniture including sofa, love seat, recliner and full bedroom suite. Within one year of owning our bedroom set the slide for one of the drawers broke. I called customer service and was told that since it was an interior piece it couldn't be replaced and it was not covered under warranty since it was not a replaceable part. I had to take the slide off myself (2 screws one of which was stripped on installation) and have a wood shop recreate the piece.

Customer Care Department is Horrible. I have been passed around, hung up and lied to about my credit card being refunded and my TV stand picked up. I have spent hours on the phone on 5 different occasions. Still no follow through and not picked up. They delivered the wrong item and refuse to correct the problem.

I bought a bedroom set from Ashley like 4 months ago and when I received got a lot of damages. Then I went to the store and told the manager about that and she said, "ok I'm gonna exchange all the items for you," and they didn't. After that they called me that they have only the headboard with them to change and after 15 times going to the store talking with the manager and everybody there, they changed only two items for me. Then they said they will change other items for me and they gave me 5 dates to exchange the items and as usual nobody shows up. Then I canceled the purchase and I paid 250 $ down payment and have about 1902 $ finance account with TD bank and I had to go to the store and call them about 25 times to get my money back finally but TD bank charged me 25 $ late payment and I canceled the purchase like 10 days before have to pay (so thank you ASHLEY). You gave me a good lesson in my life.

They will not giving us our money back. We have reselect two and both sofas leather Peel off. Now we are Having to get a lawyer to see if we can get our money back. And they want us to reselect again.

We went shopping for a leather sofa and two chairs at Ashley. The first thing we asked the salesman for was high spring quality, support and durability because we had just thrown out a sagging sofa. He diverted the discussion to the types of leather without answering the spring question and sold us on a "top quality" top grain set. It was very soft to sit on in the store, which should have tipped us off, but we assumed that he had led us to a well constructed set because we had asked him to. Big mistake! The furniture was delivered and we found that we couldn't sit in it for more than an hour without it sagging into a painful position. I looked under it, and there were no springs at all, just some weak elastic straps and the cushions would bottom out right onto the frame! Their return policy is only an 80% refund, only for store credit, and we had to pay the return pickup. Now we're stuck with having to pick out a better piece from them but I don't know if they have anything worth taking home.

Received furniture 1/22/2011. 8/2012 I noticed the back cushions (3-sectional attached cushions) of my sofa started to have a permanent crease in the top center and shortly afterward the leather started cracking and peeling off. Later I then notice cracking between the cushion sectional of the sofa, cracking on the arm rest and area of peeling on the remaining back cushion. The chair back cushion has the cracking and peeling in the top center of the cushion. It also started with a permanent crease prior to the cracking and peeling of the leather. I was asked to send pictures which I did to:

I originally purchased a sofa and over sized chair and ottoman, but after finding out the RAC Acceptance was such a rip off with having to pay almost three times back with financing, I cancelled the order. Now three months later I am contacted about paying for furniture that I refused delivery on three different occasions. Ashley and RAC should be ashamed for this kind of nonsense.

I purchased an Ashley dining room set from a different store. We have been delighted with the quality and craftsmanship of this set. Recently, we wanted to add two exact chairs to the set of six. We contacted Ashley directly who shipped us the two chairs in a week. The delivery men even assembled the chairs for us (we had to do that with the first purchase). I am very impressed with Ashley and will use them again.

As the case with many customers, only after purchasing did I find out that my bed would not be delivered for 2 weeks. I accepted. The bed looked beautiful upon arrival + assembly and we were very happy. A few weeks after, we started feeling aches and pains on our bodies and also noticed that the bed was sinking in very badly. My boyfriend being heavier than me, I found myself rolling towards him like we were sleeping in a hammock. We tried ignoring the discomfort for months until finally I called them to tell them that I wanted to return the bed. They informed me of their no-return policy which I thought was outrageous. From here on a battle started. They sent a tech guy from an independent company a total of 3 times to inspect the bed. He said over and over to us that the bed was defective and advised us to return it. But every time I called Ashley Furniture, they continued to say "the bed is not defective" and "the report from the technician states that the bed is not defective".

I purchased Ashley brand furniture from a store other than Ashley Furniture in September of last year. In late August I noticed that the material on the recliner chair (that I had thought was leather, but was not) had worn off part of the arms of the chair. I contacted the store and they were no longer in business. I contacted Ashley Furniture direct and they said they could honor my warranty since it was under one year. Well, finally after about 4 weeks, a technician came and was attempting to install the material that they forwarded to me. The technician immediately noticed that the material was not the same as my chair. I contacted Ashley and they told me I had to submit photos of the chair next to the material that would show the problem and then they could order more material. I kept telling them that this is just going to happen again because it is defective material, but they wouldn't listen.

Delivery was scheduled and confirmed but never came. 3 days later it's here but damaged. Same day service is a crock! Lost 3 days of work! Don't shop at this store!! Better furniture elsewhere! Compensation, a gift card to your store?? I'm never shopping there again!!!

We paid for delivery and setup of a bedroom set. The supports for the mirror to be attached to the dresser were not in with the delivery. My wife was told by the installer that he would be back to install the supports. I called 2 weeks later to inquire when installation could be completed, there was no knowledge of the incident. I was told that I needed to order the supports then call to have them installed. I was told that I could expect them within 7 - 10 business days. Called back 2 weeks later to find out the status, and was told that items had been backordered and the earliest that they can be sent out is Dec 8. I was told that I should have been told this when I first called. I told them that I would rather not wait that long and would like a refund or exchange. I was told that this could not be done. It seems to me that I should not be inconvenienced and get stuck with an incomplete order.

I contacted Ashley & since it was a new purchase, we were delivered a brand new couch! Excellent customer service. It is now November & after having the couch less than year, we are experiencing the malfunction of the electrical side of the couch. This is only covered by the manufacturer's warranty, not the one we paid for! The repairman is scheduled to come tomorrow afternoon, & my assumption is he will have to order parts for a recliner that is not even a year old. Since my husband & I are the only ones who sit on this recliner; I now doubt the stability & what we were told. This is very upsetting to us both.

I bought a $600 mattress from Ashley furniture. After less than a month the mattress is sagging in the center by about 3 inches! Not an expensive mattress, but not cheap either. Plus $175 to deliver!

Purchased a power leather reclining sofa. Peeling after one year. I am a retired single household, so no heavy usage. Was not advised that this was bonded leather. Of course Ashley would not provide any kind of service. Will never purchase from this company and will advise others to stay away as well!

My sofa is only two years old. I feel like I am crawling out of hole after I have been sitting on it. I have to stand up to get the recliner down. My old sofa of 21+ was much better than this one! I complained after a week of delivery and they said the recliner would get better after the newness wears off.

I purchased furniture from Ashley Furniture on September 1, 2014 and was given a delivery date for a few weeks later. It's been two months now. I called to inquire and was told I would have to talk to the manager. Of course the manager was never available and never returned my phone calls. Very frustrating experience! I received a call today saying my furniture will be delivered on November 4, 2014, more than two months after purchase. I will never buy from Ashley Furniture again!

I purchased new bedroom furniture at an Ashley Homestore on October 12, 2014. Two random young men in a Ryder rental truck showed up at my door yesterday to deliver furniture. They did not identify themselves as being from Ashley Homestore and were not wearing any kind of identifying clothing. Frankly, had it been dark out, I would not have allowed them in my home. I asked to see the furniture before they brought it into my home. They let me up on the truck, where some furniture, unpadded, scratched and dinged was sitting and indicated that was my furniture. I did not purchase used, scratched and dented furniture. I took pictures of the damage with my cellphone and sent the truck on its way. Then I went to the store.

A couple months ago I walked into Ashley's furniture and purchased a set of sealy mattress. I paid cash over $600.00 U.S. dollars. Not even a year and both my mattress are broken, the box spring is all broken and the springs on the mattress are coming out. I contacted corporate and they refuse to help replace or fix my mattress. They said because there is a small coffee stain on it! Really, I would not recommend anyone buy anything from this furniture store. Their products are CHEAP! They don't explain to you little details like if "you have a stain on mattress your warranty is terminated". Really it's ridiculous. I'm taking further action on this store! This store has by far the worst customer service personnel that doesn't care about their customers. RED FLAG! Don't buy anything here.

I got a living room suit bunk bed set lamp. It was 2700.00. I pay over 6000 and they say I still owe 3000.

I went to Ashley for a living room set. Upon my arrival I found the perfect red set that I've always wanted. I decided to purchase the set. The day of delivery I was contacted by a rep letting me know my delivery was on the way. An hour or so later another rep contacted me to see if my delivery arrived. I explained that my delivery did not arrive. A few moments later a customer service manager contacted me explaining the store and warehouse had a miscommunication and in order for me to receive my merchandise I would have to pay a redelivery fee which I did not understand WHY I would pay a redelivery fee for something that was never on the truck to be delivered?

We bought new living room furniture from Ashley in Bel Air, MD. Never bought leather furniture before so we went to Ashley and the salesman talked up the set really good. Told us how durable it was and it will last forever. So we bought it and I got a recliner to match it. 1 year later it started to peel. To find out it wasn't even real leather. It is Durablend. It's crap. My recliner is horrible, and the couches don't look much better. It is the worst furniture I have ever bought. And of course they won't do anything about it. So cheap. Do not ever buy from there.

Purchased an oversized, leather, electric powered recliner from Ashley in Arcadia, WI. Within a short period the left side of the seat cushion slumped, resulting in having to sit at an angle. Then, the ultra paper thin bonded leather began to delaminate. This was sold to me as solid leather. NOT! Within two years the headrest area and arm cushions have pealed away. The thin material appears to be vinyl, not even bonded leather. All of the furniture stores I have visited advise to stay away from Ashley because it's considered low end. In fact, they ALL discontinued Ashley due to excessive problems. Another American product that succumbed to Chinese quality.

I have made many purchases from Foxboro furniture. I saved for months and months. I picked out what I thought was very nice furniture, within a few months the cushioned distorted very bad. I called foxboro furniture, which by the way was always a pleasant experience. They sent me all new cushions but that wasn't the problem. Same thing happened, I didn't do anything about it again which was a mistake. I paid 1700$ for the furniture and was very happy at first but the materials used in the throw pillows and cushions were substandard. It looked nice but I had to buy all new throw pillows and the cushions are so out of shape and so uncomfortable that it's embarrassing. I don't even have any children in the house anymore.

I went to Ashley Furniture Stores in Colton California on Monday. My experience was Super bad, rude employees, they had me waiting and I was never help. They were talking among each other, they actually told me to go to another furniture store. I'll find better option because they don't have much. I will never go to this store again and I will make sure to tell all my friends.

Middle River, MD Store - DO NOT BUY FROM HERE! They will fraud you out and rip you off. I purchased a bed and sofas from them more than 2 years ago. Recently the mattress started to sag, so I called them. I have since moved out of their service area so they want me to bring the mattress to Maryland to be checked out. I now live in NJ. So I called the manf, the manf is saying the sku on the receipt isn't even valid, also the mattress has no warranty whatsoever, because the sku means it's a floor model or display. This place is a fraud, absolute fraud. Do not buy from them. They sold me a bed as new. FRAUD. Save your money and go somewhere else.

I purchased the recliner which was made by Ashley but did not buy it at an Ashley Furniture store. After about six months the leather on the back where your head rests started peeling off. The store where I purchased it replaced it but said they would not replace it if it happened again. It did, it looks awful and now I am forced to buy a new recliner.

Beware!! Ashley Furniture's service department is terrible!! We had bedroom furniture delivered and they made 17 dents and scrapes in our wall paint (it was a brand new house!!!). When I called to bring it up they said it was "not their problem"! After 3 weeks of fighting they told me they had to fix it because "when people are as relentless as me, they have not choice." It was such crap!! They finally sent a painter but there is still damage that they refused to look after!! There was also a lot of damage to the furniture itself! I wouldn't order ANYTHING from Ashley again due to the damage, rudeness and need to fight for proper service. CHECK YOUR HOME AFTER DELIVERY!!!