Ashley Furniture Reviews

I pre purchased a sofa 3 1/2 weeks before it was to be delivered. At time of purchase I confirmed the delivery date. 2 days before delivery I received a call that they didn't have my furniture and I would need to reschedule, after I already rearranged my schedule to accommodate the original delivery date. My delivery was pushed back 1 week, I called 3 TIMES to confirm my delivery and 3 times I was told it was confirmed. I grew concerned the day before deliver was set because I had not received a confirmation call and in that phone call I was told that my delivery was not confirmed and I have to wait another week. This all after being told by 3 different customer care employees that I was confirmed.

Originally my wife and I was gonna purchase the Ashley Furniture brand mattress. But upon ordering the bed. They said it was sold out. So they gave us the option of choosing 2 Stearns and Foster bed for the same price as the Ashley Furniture brand mattress. So we both tried out the beds and we like the stone forest model. Not too firm and not too soft. It was perfect compared to our Sealy foam mattress. Once we received our mattress May 15th and it was setup. We were super excited for the good night sleep and leisure time laying on the bed. After the first week of sleeping on the bed. My wife and noticed that we would sink in the middle of the bed. So we called Ashley Furniture to confirm that we were sent the correct bed. After the bed was the one we ordered. We gave it another month to see if we just need time to get used to the bed. Nope, we just sunk right back in the middle.

I canceled invoice # ** on 7/13/2018 at 8.44 pm and never got emailed a cancellation # as promised. I received their delivery schedule at 6.42 pm. It took 2 hours to get in touch with anyone to cancel the order so it would not show up when I was not going to be home.

I can't believe how little they care about customer satisfaction. I bought swivel rocker armchair in 2014. About a year ago it started to squeak. Not much at first but now we are not able to use it because the noise is deafening. I contacted Ashley to have one of their repair people come and have a look at it. Because we never purchased the warranty we paid for the service call. $68.00 that was no problem. He couldn't find the problem but tightened everything and oiled it. That worked for 1 day. The squeak started again. I called them back. I was told I would have to pay for another service call. They did finally send someone else who barely looked at the chair and said there was nothing he could do.

I bought 3 bedroom sets from them. Waited over two months for delivery. When delivered there was a bed rail missing, dresser with drawers that didn't close and scratches on top, another dresser had a drawer broken. Delivery guys said someone would call. No one called. I had to call and the store manager said it wasn't his area I would have to call the delivery department. Took two calls to delivery department to get anyone to help me. Said it would be another 2 months to get parts in to fix stuff, meanwhile my house is a mess because I have half used furniture that I can't use and my old furniture is gone.

5 year protection plan - hoax. Bought living room set back in 2014. Four years later a tear was found by the handle on the side of the sofa. I called and told them about the tear, they said, "Send us an email with the damages." After sending the email, they said, "Sorry it is an accumulation. This is not covered." Then I said it was due to a tool in my pocket while I was walking by. They said, "But you also said you moved the furniture so sorry you changed your story. We are not covering you." This is such a con job. Do not give your $500 to these people because they will not cover anything.

Bought the extra 5 year warranty. Waste of good money. Nice couch, very comfortable, I give it a 5 for about 6 months. Give it a zero now. We can feel the boards in the seat. The color is wearing off the couch after about 15 months. The motor has now worn out. The footrest is stuck in the start of the up position. It is in the way. 1500.00 for 2 1/2 years, what a joke. What junk!

If I could leave no stars I would. This has been the worst buying experience for my wife and I ever. The first couch we bought in store was delivered late, even after I had been called and notified they would deliver on the expected date. I stayed home from work and cancelled plans to only get a phone call late morning day of saying they didn't actually have it ready. THEN, we made the major mistake of purchasing from their online store during a sale and was told it would be delivered in two days and our CC was charged. 7 days later nobody can find our order online and we have no idea when it will be delivered. Customer service is a joke with 45+ min wait times. Stay far far away from Ashley.

The quality of this furniture was worse than ever expected, it was terrible. I submitted a return within 5 minutes of delivery and it took over 2 weeks for someone to process my return and schedule a pickup. Now, I have finally returned the items and they refuse to give me my money back. No one answers the phone or responds to emails. I processed a claim through PayPal to get my money back and because they "accidentally" duplicate charged me it shows a full refund. I was charged TWICE, refunded ONCE and do not have any furniture. I need help. I do not know what else to do.

We got our furniture delivered and I saw a scrape mark on sofa from them trying to get it on the house. They came a couple weeks later and repaired it. Then on the love seat where my husband sits his rear, the seat was bubbling up in spots. Notified store and they had to order the cushion. 3-4 weeks later came and changed out the cushion. The same thing was happening immediately. The repair guy said sitting on it may flatten it out. It didn’t. So 3 weeks later they came again to repair it. They failed to put the cushion all the way to end of footrest leaving wood exposed. Called them again and have to wait 3-4 weeks for repair. I had my last couch and love seat 15 years without issues that was not bought from them. This is the WORST furniture I have ever bought. Will Never buy anything from them again. Very cheaply made furniture.

I recently purchased 6 Baxenburg chairs from Ashley online store. Little did I know that after doing more searching for a bar stool chair, I found the same Baxenburg chairs by Ashley on Amazon.com with a price of 71.99 for 2 chairs when I just paid 65 dollars per chair on Ashley online site. Needless to say I am furious. I have already put the chairs together or I would have sent them right back, but now I am stuck with them. Chairs that if I had only looked a little harder I could have bought at half of what I paid at Ashley.com for the exact same chair at Amazon.com. This is the biggest ripoff I have ever seen, just because Ashley can mark up their products because they are a major furniture store. I will not ever buy a thing from your Ashley Furniture store again. Thieves!!!

The content to follow is the emails I have sent to Ashley Furniture Store explaining the issues. On 28th March 2018 my furniture was delivered. The furniture was a Urbanology bed, dresser and mirror. As soon as the furniture was built by your employees, both me and my partner checked for any marks, scratches etc. On the dresser there are white marks on the front of the drawers and other marks. Please see attached pictures as proof. We were told by the delivery staff who built the furniture that the issues we had were supposed to be there. Within the hour, I went to my local Ashley Furniture store at 3047 Clarence Ave S, Saskatoon to discuss the issues I had. We were told that someone would be in contact within 48 hours to discuss the problem and organize a call out. When we signed the contract and bought the furniture, it was emphasized that any issues with the furniture would be dealt with within 48 hours.

I purchased two bedroom sets. Bought the extended warranties for both which was $399 each. Then the ball bearings fell out within the first year. They came to fix it. No problem. The extended warranty when I called back half a year later after that first year they said that it wasn't covered. Only nicks and scratches. So I paid $800 to get nicks and scratches out of furniture. Do not do it.

We purchased a dining room set as well as some other furnishing for our home in Sept 2017 and purchased an extended warranty. Before Dec. the dining table top started to peel. I called and they said that before they would replace it, they would have to try to fix it. They took it and refinished it. I told them my concern was that it was going to peel again and they assured me that if it did peel again, they would replace it. WELL, needless to say, it peeled again after less than a month. I called 3 times and left a message for them to call me back.1st time I was on hold for over 30 minutes after being transferred to the service dept, no one ever picked up the phone. 2nd call, I was hung up on. 3rd time I got the answering service and demanded to get a callback so we could resolve the problem, that was over a week ago and NO ONE CALLED ME BACK. I will never recommend buying anything from this store.

Went in to purchase a recliner and sofa. The salesperson and manager offered 20% to bundle them together. When writing the ticket, the salesperson referred to the prices as “internet price.” When we left, we checked out the price on the Ashley website, which was actually $50 less than what we got in store. We canceled the order within 48 hours, per their refund policy. The next day we got a delivery confirmation call and email, where I replied that we had already canceled the order and not to deliver it to us. My credit card was then charged for the total amount, even though it was stated that it wouldn’t be charged until the furniture was delivered.

Store employees were snotty on the phone, and very disconnected at the store. Still ordered the bed because we loved it. But when it was delivered a week ago the kids setting it up had no idea what they were doing and were missing pieces. They were even asking another delivery company that was there if that had pieces or knew how to set up the bed! Now we are a week after delivery and I am still waiting for the parts to come in!!! I have called several times, with the, "We will get back to your solution." Meanwhile, we cannot sleep in our bed! In addition, they had a rug hanging I wanted to buy but there was no price. The salesperson was going to check the price and call me. Of course they never did and I had to call them. Will never buy from them again!

I ordered a girl bedroom and paid for it on May 04, 2018. On May 29, 2018 I received a different product than the one ordered, I went to the store to complain the same day and I had them to print out paperwork for the next delivery. On June 30, 2018 I received 2 drawers and a dresser... rest of the items promised on August 30, 2018... I went to the store and complained. I have the print out (Delivery date 06/30/2018- was not an estimate) that shows all the items ordered... but the order was incomplete. My daughter will start going to school in the beginning of August and I need her room done by then. This is breach of contract!!! I want someone to pick up the items from my house before I contact a lawyer and contact the media.

Please do not trust those people. The quality of the furniture they show me in the showroom was completely different than what they deliver to my house. Two weeks after I bought the sofa and gave my salesperson a good survey, they deliver a damage sofa in my house. I called and went to the store multiple times for an exchange. Nobody wants to help me. They were running away from me. Finally they filed a claim to their headquarters in Baltimore. After a month and 21 days, They sent a technician to repair the brand new sofas I bought. He cut the fake leather and change the cushions and leather of the new sofas.

I purchased a full living room set in June of 2017, the salesman explained that it would be beneficial to purchase a 5 year platinum service plan for the living room. I paid the almost $500 for the plan and was told in no uncertain terms that if anything happened to the furniture it would be covered. If it couldn't be repaired, it would be replaced. Just one year and two weeks after delivery, the side of the couch buckled up and the legs tilted inward and the sleeper no longer opens. I called the service company and they simply said, "Sorry, we don't cover structural damage. You will have to call Ashley."

I bought a bed 2 weeks ago and we schedule the first delivery, I had to request a day off at work and they didn’t delivery, they told me the bed had damage. They schedule again for today, I took another off from work, they called me at 7:00 am telling the delivery would be in 30 minutes. And they never showed up. I called them and they don’t even know what’s is going on. This is so irresponsible! First time I decide to buy something there and now, never again! You cannot trust in this company!

Well I'm pretty pissed off. Went out and bought some beautiful outdoor patio furniture. A table, chairs and a patio tower heater. Everything was awesome and I loved it but winter rolled around and I covered all of the stuff. Now the patio heater was made out of fiberglass and somehow it started falling apart. Now it was completely covered with a tarps. I called John V Schultz (the place I bought it) and they said they would have a guy over the next day so I uncovered it and the guy didn't show till two days after and he tells me, "Well you should have covered it," with the tarp sitting right in front of him.

I have bought a living room in 2015 and salesman insist that I have to buy extended warranty which will make it issue free as he said, “Will repair any damage. If we can’t repair it we will replace it.” So I bought it. Last month I noticed some cut in the fabric in docking area, I called the warranty they said, “Sorry not covered.” I called customer care they was very rude and said, "We don’t own that warranty. We don’t care.” I told them that you promised to fix any issue if I bought that warranty, she said, “I am not in the store and I am not salesman. If he told you that call them” and she hanged up. I called the store they said the same thing. I guaranteed you if you go today to buy anything they will try so hard to buy the warranty and they will never tell you that the warranty doesn’t cover serious damages or not easy fix areas. They hid that which is mean they provide false info. I will stay away from them.

I recently purchased a living room set from Ashley HomeStore Modesto CA. Upon delivery the tables were all scratched up. They were refused and the delivery man refused my refusal. Since then they have come out to replace them 3 times. The tables looked worse than the ones I got. I talked with many associate about this issue. I was guaranteed a manager would check them before leaving the warehouse. Still waiting to get it right.

Sales gives one date the furniture should be available for delivery. Then delays are added. I waited 26 days from the purchase to the delivery day. Delivery gives one date they will call about delivery. Then they call on another date. Delivery gives one time they will arrive and they arrive a different time. When the furniture was delivered, I noted many, many chips, dents, stain rubs and a hole in the cabinet. I found out that it is the warehouse’s policy to remove the furniture from the original boxes and then plastic wrap the pieces before putting them on the truck. Delivery claims they are inspecting the furniture, but this procedure adds to the handling and the damages.

I just wanted to verbalize my total disgust with the delivery of my furniture purchased from Ashley Furniture. The initial estimated delivery date was scheduled for Saturday, June 23rd. It was rescheduled per the company to June 27th. I called the scheduling department for an estimated time of delivery on June 27th and was told it would roughly be between 10am-1pm. All contact numbers were provided to sales representative. When I hadn’t heard anything at any numbers provided by 12N, I called the scheduling department again and spoke with 2 representatives and they stated the delivery personnel had contacted me already and attempted to make a delivery. I then informed them that no one had contacted me at all at any of the numbers provided. They said that unfortunately the furniture couldn’t be brought back out.

Very Unprofessional Company. Not worth buying no furniture or accessories from them. I ordered a set over two months ago, when it arrived it was broken. I called and requested a new order, so I sent the broken set back. It's been over a month and have not heard nothing. I called today and they keep giving me the runaround, that it was shipped but now it’s on back order. Very unprofessional, don't even bother going through the hassle to order.

After ordering and paying for our bed set from Ashley's a month and a half in advance, with a scheduled date set. The DAY BEFORE our delivery to our new apt, they inform us they do not have a footboard for our bed set. And it wouldn't be available until Monday (Friday was original delivery date). They delivered the rest of the set, in which we had to ASK for metal frame boards to sleep on temporarily. With multiple calls to confirm Monday would be the delivery date, which was confirmed multiple times by multiple people.

I bought a cocktail table with storage, it was impossible to check the bottom part as it is very heavy, top and side parts looked good. We needed to move the table to another room (4 persons were needed) and only then we found out that the bottom panel is broken. We filed a claim with Ashley's customer care and were told that we should have reported the damage upon delivery. Again it was not possible to check the bottom part. Ashley said that they will not be able to do anything. Very disappointing and will never buy from them anymore.

Bought a section less than 2yrs ago and a piece of the section broke and cracked in half when a family member sat down. Ashley Furniture or their warranty department will not help at all. Stay away. Their furniture is very cheaply made and it’s not worth the warranty.

I have been approved for a reselect on my mattress after service tech came by my home to complete my inspection. Was only informed that I would have to pay a service fee. Contact the store in Southaven, to be informed the mattress on my account has been discontinued. Spoke with a lovely lady whom always been pleasant and very much mindful, she tried helping, but could not get through to anyone. Reached out to Karey, who was to contact me with a follow, never heard anything. I've had surgery on my back with another one pending soon, and don't have a mattress, due to lack of communication. Reach back out to the lovely lady at Southaven, to be told I have to pay almost $500 to reselect, after I was only told previous, I only had to pay for a service fee. Here I am now leaving this complaint only due to no follow up, feedback or any support for either department. I need clarity and I need it now...

We purchased several articles of furniture from Ashley in 2015. We splurged and bought an expensive mattress and platform that would raise the head of the bed. Last year we noticed the mattress "sinking" in the middle, which the salesman said would never happen. We removed the mattress from the platform and found the platform literally falling apart. We further noticed how poorly the craftsmanship is and how cheaply it is made. We have contacted Ashley and they keep referring us to other places to submit our complaint. As of today, we have had NO response. I was attending a meeting at our church and the subject of Ashley Furniture came up. It was unbelievable how many complaints I was hearing. We will never again purchase anything from Ashley Furniture and would warn others to steer clear. Their furniture is poorly constructed, very expensive, and do not back their product.

We had a Sectional Delivered and the recliner broke first time we tried to use it. They came about a week later and fixed it. I called the woman the office named Chen and she said the office manager would call me back that day. I never heard back. I called again a couple days later and she never called back again. I went to the store to purchase something else tonight and asked to speak to the office manager and she said she was busy training someone and did not have time to talk to me. Now that is the way to train someone and teach them if you ignore someone they will go away. Salespeople were nice, but once you buy it don't expect a follow up or anyone else caring. You are on your own.

We purchased our couch, The Baxley, May of 2017. We had a good buying experience, however, once the couch was delivered, within 1 month we had to have a tech come out because the couch cushion on one side had “lost its air” as was termed by the service tech. We thought that would be the answer but after a few more months we started to notice the same issue in a different cushion. I called customer service and they said someone would call back. After some time and no call I called again and they sent out another replacement cushion and a tech came out. By this time we had trouble with more cushions. When the tech came out the second time he said the cushions that were sent were wrong. I also asked him if we replace the cushions this time how will it hold up versus the last one that was replaced? He said it would probably not hold up.

I have a major problem with Ashley HomeStore in Lithonia, GA. 2013 my wife and I bought bedroom set with two dressers. We also bought the warranty program from Guardsman USA. well, six months later the bed frame broke. I called the store in Lithonia, GA. Management was so rude and someone from the store came out 1 week later. Inspected the items and 2 week later a new bed frame arrived in mail. They refused to put together the bed frame so I put together myself. Well, couple weeks ago in 2018... the new bed frame broke also so I called the store again... it's under warranty but they said Guardsman was giving people majors about claims and Ashley had to dump them.

We ordered a chair on line, we got it delivered and it was very uncomfortable; we called the next day and got a claim # for a return; they said they'd be here in 48 hours. Here is 6 days later and nothing; hold for 45 minutes and hang up; emailed them 6 times and not one answer. I will NEVER shop at Ashley Furniture again; worst customer service ever!!!

I purchased a complete house full of furniture in November of 2016. Some pieces were shipped via UPS and the rest was delivered. I noticed I had pieces that didn't go with any of the furniture I ordered. The delivery company was rude and I noticed the quality was very poor. The dresser is very flimsy. I didn't get the bottoms drawer to my daughter's set and called to get that corrected as well. They ended up sending a set of springs to a bed I didn't own. I called back and they send a drawer for my son's set which was still wrong. I called back and they were supposed to return my call.

Less than 2 years old and will replace soon, just me and my wife, no kids and no pets, I travel half the month and condition leather every 60 days or so. We can't even open our blinds as the leather is so worn through the color, brown leather is tan where you sit. It is garbage. Do NOT buy Ashley leather furniture. You will regret it. We took advantage of no interest finance and furniture will not last the payments and wasn't cheap.

We purchased a leather rocker recliner, thinking it would be more durable. I wish I had read the reviews before the purchase, as a couple of days after delivery, the chair started squeaking, like an old, old wooden rocker. We called Customer Service and was told the first appointment opening was two weeks. We waited the two weeks, serviceman came, did some hammering, said wood was rubbing together, stopped the noise, but he hadn't even gotten down the street when it started again. Called the salesperson and was told that only Customer Service handles service needs. She was much more accommodating when we were buying. Called Customer Service again and the wait is a little over two weeks. I have had much better luck with Wayfair.

Mount Juliet TN store - We purchased the adjustable base for our queen bed and it has never worked. When we called the store we were told to call the manufacturer. When we called them it prompted us to leave a message then it said, "Unable to leave a message at this time." My husband and I have called numerous times and cannot get help from anyone until I complained to corporate and had finally got an in store credit issued which I was very unhappy with after what all we had to deal with. We just received what we bought to replace the base and are missing a cushion from the chair and were told the box spring is on back order. I called the store to tell them and was given “you will have to call customer relations” all over again.

A BIG NOOO... To Ashley furniture. Don't ever think to buy anything from their home store. Their salesman will do everything to make you fall prey and make you buy. Even you buy, they will give all promises for insurance, warranty etc. But in real world you can't reach them after the item has been delivered to your home. I ordered 3-seater and 1-seater sofa. On delivery it was not as sturdy as the showroom man, delivery guys told Ashley will call next day which never happened. Still I trusted them. After 2 months whole sofa has become soft - poor quality material. After multiple follow ups and horrible customer care... There is no response. They are asking me to reach them every time. I have given up hope. I would say - Go to Ashley at your RISK!!!

I love the furniture Ashley's make. However, the people that work for them are terrible with customer service. They don't respond nor answer their phone and when you do actually find someone to talk to they are rude. They messed up my order, never gave me a receipt. I had to go back and get one at the store 'cause no one answers the phone. Then when I get the receipt I noticed my order was not correct. I made them aware then they delivered my order and some of it was missing. I was told someone would contact me and they never did. I had to reach out to them to find out that what was missing was discontinued. If I can give negative stars I would. I will NEVER BUY FROM THEM AND YOU SHOULDN'T EITHER.

I bought a leather sofa and love seat from Ashley Furniture on July 1, 2017. I purchased an extended warranty on top of the first-year warranty. I was assured when I purchased the items that the warranty did cover scratches from animals should it occur as I explained I had animals. I even have a witness, my mother, that was with me when we were told this and bought the furniture on July 1, 2017. On June 14, 2018 City Furniture/Ashley Furniture came out to inspect where I had scratches from a cat. A repair shop that the furniture company uses was considered a subcontractor came out and took pictures of the damage. He then called City furniture/Ashley Furniture and gave them the information.

I purchased the Malakoff sectional and within the first three months of owning it the chaise cushion started pilling, called customer service and was completely back and forth and problem ignored and now here we are today the sectional is 3 months shy of being a year old and the whole sectional is pilling and extended warranty doesn’t cover it and Ashley corporate states, "Oh well it’s natural wear and tear." So screw customer who spend all this money on the sectional and the fabric of the sectional is crap! Definitely don’t recommend Ashley Furniture or this awful sectional.

Purchased complete bedroom suite and mattress & box spring on 4/21/18, to be delivered on 5/4/18. Dresser was delivered split in half, reordered & delivered a week later. The mattress & box spring were completely missing on shipment. Customer service, very rude & unhelpful, stated it would be 2 weeks before a mattress & box spring would be delivered. I went to Wal Mart & purchased my son a $90.00 air mattress & pump so he would not be sleeping on the floor until the mattress & box spring was delivered, 2 weeks out. My son had to rearrange his work schedule and miss half a day of work to wait for the mattress & box spring to be delivered.

Do not get furniture at Ashley Furniture. We ordered our furniture on 03/19/18, as of today 06/13/18 we still do not have all of our furniture. We were told the day that we purchased the furniture set it was in the warehouse and it would be no more than 2 weeks to get our furniture. It was 7 weeks before it was delivered and not all of it was delivered. They left a message for us to call the warehouse to schedule a pick up. It took two days for someone to answer and get it scheduled.

Well I wish I had seen these reviews, no wonder they are so bad. I purchased an outdoor table, chairs, umbrella and stand with protection plan last September. The first customer service went bad when they failed to deliver when indicated. I called the store and for some reason they had not scheduled it, then when 2nd delivery date came around it was without the complete set by the time it did come it was not in enough time for my event nor even be used for any of the season. When April came around we noticed that the top of the table was peeling off and the material underneath was pitting. I went into the store in Avon, Indiana because table still under warranty. I should say I tried to call the store but was on hold so long that I decided to get dressed, feed the dogs, gather all my paperwork and go into the store and all this time I am still on hold.

Wilcot Sectional- Corner Chaise, armless chair, loveseat: This is the worst sofa I have ever purchased. I wish I would have read the bad reviews before I decided on this sofa. The cushions are lumpy after 6 months and the chaise cushions do not fit correctly. I have called customer service and the Lemay Ferry (St. Louis, MO) store and they told me it is not a manufacturing error. I don't understand as others with the same issues had the sofa cushions replaced. I guess sometimes it is a manufacturing problem and sometimes it isn't?? I guess it depends on who you talk to. I purchased the warranty which is a scam. I may have well as thrown $2000 in the trash can!

I was unable to sleep on the sofabed I bought for my studio apartment. The support platform under the foam mattress wasn't firm enough and gave me backaches. One week after delivery I tried to return the sofabed to the store where I bought it. I explained my problem to the manager and he said I couldn't return it. He later said he would take it if I spent another few thousand dollars in the store. The store prices are much higher than the same pieces that are on their website. When I bought the couch I wasn't told that the sale was final. I wrote two emails to the company but heard nothing back. I tried to give a review of the product's comfort on Ashley's website, but it rejected all attempts that weren't favorable.

This was the first purchase and definitely the last form this company. I wasn't informed at first that financing means to apply for line of credit from different financial institution. The second delivery didn't happen and they claimed to call me and reschedule for another day since I haven't received a phone call or spoken with anyone. I haven't receive any statement or account number or who am I paying and when. Horrible experience! I don't recommend to purchase from Ashley.

I purchased a bedroom suite for our extra bedroom and one of the nightstands was damaged in the box. I have called and been on hold for 45 minutes twice (apparently they have very poor quality) and sent 2 emails. I was finally routed to some company that handles complaints because it was not Ashley. I was asked 5 times what was damaged and finally realized that saying "the side is busted" wasn't being clear enough. I told them that I wanted to return all of the furniture that has not even been used because their customer service was so terrible and was told once it was delivered it was not returnable! I was told I would have to keep the crap and that they would send a service tech out to see if it could be repaired.

From beginning to end, my purchase was a fiasco. I ordered out of the store in New Jersey to be delivered in Manhattan. I was told I wouldn’t receive any of my items for at least three weeks, so that’s several weeks for delivery after order. In my first set of items received, my nightstand was cracked and broken (see attached). When I reported the broken item, the customer service agent insinuated that I broke it. The process to replace it is to take pictures of everything and send it back MYSELF. Then and only then will they ship me a new one.

Purchased $5000 worth of furniture in December, also got the premium warranty. Warranty company says it's manufacture defect, manufacturer says it's not (after careful review). Lol. Company is a joke. Won't buy anything from them again. I'm still on hold (got hung up on after 57 MIN) and called back. I have time and a full cell phone battery so I will keep calling. Long story short, don't waste your money with this company.

I wish I could give Ashley 0 starts... After months of searching, I purchased a dining room table from Ashley Furniture. We have owned the table for about 6 months and it has numerous spots where the finish is coming off and small nicks. We do not often use the table so this was of concern for me. We also own a bedroom set with the same finish, that has no issues. So this led me to believe that this table must be defective. After calling repeatedly to talk with a manager of the Guest Response Team, I was hung up on. The manager did not offer any type of repair options or to even have someone come out a look at the damage. Then proceeded to tell me, "We cannot do anything for you. Your claim has been denied and the decision will not change." Then hung up the phone on me. I will never buy anything from Ashley again. Pretty sad that this company can't stand behind their products.

Never even get a protection plan from Ashley. We bought our couch and availed their protection plan for $250 and it says in the contract that it is good for 5 years. After a year, we needed to use it cause our 5 year old drew on our couch using a sharpie. They sent a technician to clean our couch. The technician went to our house and lasted for about 10 seconds before telling us that he is not going to clean it. That he will just replace the whole cover of our couch. We were happy to hear it. He said Ashley will contact us if it’s time for them to replace it. Months gone by and nobody contacted us.

Purchased a sofa set from Ashley Furniture about 2 years ago. Both couches are falling apart. The screws and nails used to hold the underneath of the couch together are too short and the couch is separating. The structure materials are cheap and frail. Very disappointed considering I paid over $1300 for the set. Had our other couches for 11 years from The Brick and they are still in better shape than this crap from Ashley Furniture!!!

Ashley Home Store is now on my list of companies not to do business with. 3.5 years ago we purchased a sectional sofa and purchased a 5 year warranty with it, well the stitching is failing and pulling apart on one of the cushions. Purchased at the Ashley Home Store in Draper, UT. Well we have moved to Somerset, KY in the meantime. Took the cushion into the local Ashley Home Store along with a copy of the receipt and the warranty, and they won't honor it. They said that warranty is not longer supported, so we called the store in Draper, UT. and they said the same thing. So I asked for my money I paid for the warranty to be refunded, "No can do," they said. So this is a company that does not stand behind their product or their purchased warranties. This is not a company you want to do business with!

Nice furniture, not great prices, but there is some moron running the business. They simply cannot get it together: They sell you a delivery in two parts but it doesn’t happen, they sell you courtesy but they aren’t courteous, you call their corporate office and in order to speak with a manager, you have to talk to the receptionist first and if she doesn’t get a good reason from you, the managers simply will not take the call! Are you serious???? Who’s running this chicken ** operation??? So far I’ve waited a month and when I spoke with the person who took my call (not the manager) she said the rest of my furniture is scheduled to be delivered in July!! That’s next month, today is June 1st!!! Gotta love them!!! Hey moron! If you happen to read this, You are an idiot!!!

Ashley Recliner started falling apart the 2nd year I owned it. The arms starting coming undone at the seams and you could see the wood on the chair, the footrest was the same way. It had come very uncomfortably. My back was hitting a board in the back of the chair and the board on the footrest was hitting the back of my leg. Never will I own another chair from Ashley!

I purchased bedroom furniture online from Ashley Home Furniture on May 18, 2018. I paid $129.00 extra for Home Delivery. I received an email advising delivery would be made on May 31st, 2018 between 5 and 8 p.m. I sent an email back requesting an earlier time on that day for delivery and received an email back stating, "We’re unable to predict that the estimate time of arrival at this time. You can track your delivery at **". We are not yet living in the home where this furniture was to be delivered and we live two hours away so we made the trip there in order to be there for the delivery. On May 30, 2018 I received a call from them saying the delivery window had changed to 4 to 7 p.m. and I advised that was fine we would be there.

I purchased $4,000.00 worth of bedroom furniture and a mattress from an Ashley Furniture Store l in San Antonio. After selecting the bedroom furniture, the salesman, Brandon ** asked me about the mattress. I purchased a king-sized Simmons Beautyrest. However, the mattress shown to me and the one I purchased were not the size height as the one on display on the bed I purchased. The difference was not easy to detect because of the different types of beds with mattresses on display.

My biggest issue is lack of communication on damaged and return of items. Email, phone, no response. Local store can't help with online orders. They are the same company. No phone calls answered. Five email attempts. NO response.

Last September I bought a table and chairs. The table was a dark coffee espresso color with 6 matching chairs. Shortly after it was delivered, we noticed that some of the chairs would totter. We decided to give it some time. The table developed white spots under almost anything, plates, glasses, vases, and even the salt and pepper shaker. When I called to get help, someone came out within a week to help. He played around with the chairs and told me to just put pads on the chairs, it would fix everything. Ummm, not really. As for the table, he said he would have to send it up the line, but I would get a call within a week. 10 days later I called back. I was informed that the damage would not be covered. I asked why. He said that I obviously didn't keep a clean house and had put hot pots and pans on the table. I admit my table isn't always spotless, I have kids, but I do keep it clean, and we have professional cleaners in every other week.

I will never purchase from Ashley again! Was sold a premium warranty with them through GBS Enterprise! A 5 year warranty for $159.99. It's a load of fraudulent services! Called to have my furniture cleaned for stains, and the sofa is falling apart! Supposedly this warranty covers all this! NOT! Was told it couldn't be done!!! Was sent to customer affair ha! Nothing being done! Went to the store here in Murfreesboro to protest this, brought my warranty with me that CLEARLY STATES all this was covered! ONLY to be told nothing they could do! WHAT??? So angry and disappointed in them and that they sell BOGUS FRAUDULENT WARRANTIES! NEVER AGAIN ASHLEY FURNITURE OR GBS ENTERPRISE WARRANTY!

I had my furniture for less than a year and boy it is junk. This seams from the cushions are coming apart. They are ripping. It is total total junk and the furniture is not misused. I am the only one here. I have tried contacting these people several times. He will not contact you back. I have a five cushion sofa and two are my cushions are damaged. I have contact them about replacement seat cover and no one get back to. Don't buy from them cause when you have a issue they ignore you. I will try again today. It will be the 5th time. It a very way fix just send me two new seat covers. I am sure it cost them maybe 50.00. I even buy them but they won't even get back to you.

They advertise a product (Hector sofa and loveseat) and price for the Memorial day sale. Then they call you the day before the sale even starts and tell you they don't have any! They try to replace the item with a substitute, but it's not the same. They kept advertising this sale, then reneged on the offer. Our sales guy was really nice though. I felt bad for him. Definitely not his fault. No wonder they need salespeople. I wouldn't want to work for this company either.

Bought a table and chairs from Ashley furniture, the legs on the table are terrible, looks like they were done by a child. It's really disappointing when you think you're going to get great quality and don't, I didn't want to go to the brick because of this reason, I thought Ashley furniture was better but they're NOT. The arm on my sofa has very little cotton in it, you can feel the cardboard, so disappointed. I will never go back there and I will advise other people not too.

Went to purchase a bed. Salesperson was quick to make the sale. Went to the warehouse to pick up purchased items. They did not have all the parts (bed rails). Went back to the store and was told that the warehouse didn't know what they were talking about. I THEN requested a refund and I was told refunds take 8-14 days to process when it took 10 seconds to make my payment.

On 04/28/2018 I purchased a bedroom set that was delivered on 05/8/2018. When the bedroom set arrived the bed rails were defective and the store said that I had to wait for the new rails to arrive. I called the store today and was transferred to their Corporate office where a Manager by the name of Kanita ** said that the rails will not be available until June 8th of 2018. I explained to her that when I ordered the bedroom set I was told that it would arrived on May 8 and I told them that this bedroom set was for my grandmother who moved out here on May 1st. I explained to her that the bed is for a 90 year old elderly lady who has been sleeping in my bed, which is too high for her, since she arrived and I am afraid that she might fall off my bed. Ms. ** continued to say that this is how they do business.

Back in 2016, My husband and I purchased a leather 4 piece living room set. Not even 8 months after the purchase my husband and I noticed the threading coming away from both the sofa and the loveseat. We called Ashley Furniture and was directed to Customer Care (what a joke). I claim for repair was filed and they sent a repair person out about 2 weeks later. The repair guy arrives to my home at 7:30 pm to repair the sofa and ottoman, so I thought. The guy says he can do the sofa but will have to come back and do the ottoman.

This place is really City Furniture behind the scenes - I will try and be as brief as possible - I strongly suggest shopping somewhere else. 4 out of the 11 pieces were damaged, 1 was missing. One month later we are still trying to resolve. It will take another 2 weeks to resolve they say. They keep making mistakes and we keep having to correct and guide them. Even two pieces we went to pick up ourselves were damaged, they never inspected them. The delivery people bring and take only what they want, not what the order says. They have been dishonest from the sale, each person telling us something different about returns.

I bought new dining room table in March. They didn't have enough chairs in stock so they had to order them. We were told the chairs would be in about a month, ok no problem. A months passes and no chairs and no phone call so I call them up and they say that they will be in on by April 27th and again no chairs and no phone call. So again I have to call and now they tell me May 11th. This time it comes in and they deliver it on May 16th. First thing I do after they deliver it is pull the 2 splices out to and it smaller. On one side after taking it out the table will not go back together again. Then I notice my chair is wobbling so I check the other ones and three of them wobble and not just a little. They sent someone to look at the table and boy was this guy a piece of work. Told me to put some felt under the chairs legs. Still waiting to hear back from Ashley Furniture to see what they say.

Ordered my living room and dining room set at Ashley Furniture. They had 2 separate deliveries for it because the dining room was not available until a month later. My living room set was scheduled for 2 weeks after my purchase date and when the delivery came, the delivery guys could not fit my couch in the freight elevator. I have stairs right night to the elevator so I asked them to carry it up the stairs then and they said their policy is only to deliver to 3rd floor via stairs and can't deliver to mine on 4th. They asked me if I wanted the rest of the pieces because they couldn't waste time there since they have more deliveries and to call Ashley's and deal with them on the issue. They took the stuff back.

When my furniture was delivered I asked them to be careful with my floors as they were brand new. They brought all in beds, dresser, mattresses, table and chairs, and a big electric chair. When it came to the love seat and couch they said they could not bring it in 'cause I was afraid they would scratch my floors. I'd can't you lay it on blankets and push them in. They said they was concerned they might drop them as they are so heavy when they would sit them down. Long story short I had to leave them sit in my garage till they sent someone who could carry them in. 1 week later they did. I called Ashley store with my complaint. Said manager would call me back. Guess what. They never did.

We order a new mattress back in April. Ashley Furniture told me it would be delivered on May 11th. They called to say the furniture would be a week late. They came in May 17th with the headboard and dresser. Never brought the mattress. When I called customer service to see where my mattress is they told me it should have been delivered and that they'd call me back. They never called me back. I had to call them back the following day. They said the best they can do is bring the mattress may 29th and offer a $150 discount. I will never ever show at ashley furniture again. For the amount of money I have spent this is completely unacceptable. They seem to have "no control" over anything over there. Twice I was blown off by the company in regards to where my bed is.

After paying for a TV stand with fireplace and 2 side tables, when my furniture arrived, I went to pick up and it was not assembled. The salesperson never told me that if picked up, it was not assembled. Then, my fireplace insert was not there. The warehouse guy told me I didn't order one. Yes, I Did! So, I had to go over to the store where a very nice salesperson told me they would fix the problem, and get me the fireplace insert. At that time, I paid the delivery fee, so my furniture would be assembled and delivered, so I didn't have to make another trip to the warehouse. The next morning, the store owner called and was very rude. She would not admit it, but I was quoted and paid the wrong price, and she stated she would not sell me that furniture for the price I paid.

Bought a recliner for my 90 year old mom, it was delivered on time. (You have no choice but to pay the delivery fee, can't pick it up at the store). Mom hated it, and in less than 45 minutes I called to have the drivers come and pick the chair up. My mom wanted nothing to do with it. That's when they started to pass the buck. First lady, Carol, said she would contact the drivers... I never heard a word; I called back after 20 min. and the second lady, Karen, told me I needed to go to the store where I bought the chair and they would take care of it, went to the store and was abruptly told NO RETURNS.

Purchased a mattress at the Ashley store in Elkton MD. We had the mattress delivered and after the men left I discovered it had mildew on one end. Call store and was told to take pictures and email them to the manager who showed the owner. The owner said it was dirty. I am a 62 year old woman who knows what mildew looks like. Instead of calling and apologizing he told the manager to tell me if I wanted a new mattress I had to pay $100 to have it delivered. Mildew and mold is a health risk. The mattress was $900 and the owner has no scruples or conscience to do this. I had purchased other furniture and customer service means nothing to this sty. If this is Ashley’s method of doing business it is criminal.

I was very hesitant to order from Ashley Furniture after reading the reviews. The outdoor furniture I bought is very comfortable, and the delivery process was great. I received a confirmation it was being delivered 3 days prior and the order was delivered on time and the crew was great. Very pleased.

On March 7th I received delivery for furniture purchased from Ashley, a three piece sectional which we paid over 3500 dollars with an extended warranty because of the power on two pcs we thought they might give out in a few year's time. To my surprise after 6 weeks in my home that only two adults live in material started separating from wedge nails or tacks have started coming out from sofa every time it shifts from weight I assume.

My purchase date was 4/8/2018, in store we not only witnessed a catty argument between two employees over who was going to get the sale from our purchase, but also had an extremely pushy employee trying to sell us any and every item we showed even the slightest bit of interest in. Upon purchase of our furniture, the delivery address was entered in wrong in the computer, we corrected the employee and watched as she changed it in the computer in front of us. A few weeks later, we received a call to schedule the delivery of our furniture, the delivery address was once again incorrect and we told them the correct one and had them change it before scheduling our delivery for 5/11/2018. The day before the delivery we got a confirmation call of our delivery time and date, once again the delivery address was wrong when told to us, we corrected it and had them change it for the third time.

Purchased a Power Reclining chair on 6/22/2017. This is 5/14/2018 and the chair is very uncomfortable to sit in. The stuffing compacted. Called the Ashley store to discuss warranty and was informed by a very rude customer service rep. that normal wear and tear was a customer problem and would be repaired at our expense. The chair cost over $1,000 and carried a one year warranty. We also purchased the extra warranty coverage which excludes almost everything. We should have read the document, our bad. NEVER BUY THEIR WARRANTY PLAN OR BETTER YET DO NOT VISIT THEIR STORE!!!

I brought a bed from Ashley Furniture, when it got to my house the guys were an hour late from the delivery window. It also had a rip in the bottom of the mattress and handprints when the guys remove the plastic from the bed. They call customer service to inform them customer service had all my information and said that someone would get back to me, that was 3 weeks ago. I still have not heard from anyone. I have called them numerous times and no one answers the phone. I am currently on the phone as I write this review. I have been on hold for 2 hrs with no one to answer the phone as of yet.

April 2018 went to Ashley to purchase a mattress & box spring for a guest room or a sometime a bed change for myself due to a major medical problem instead of me sometimes sleeping on my new sofa. The salesmen started off by showing us a mattress without saying it only had a cloth side. You could touch the side feel nothing but wire springs that was weird cause I thought, "Are we back to the seventies?" plus was like a rock. We said absolutely not. He next shows us a pillow top. Said no due to pillow tops seem to sag in middle. Next one was the one we picked. We laid on it. Seemed comfy. Had regular sides. When touch sides didn’t feel metal springs. Sides were solid plus I could use when I’m having a flare up or our adult children come home from the south when visiting (our son is 6’3 & 225lb) plus has a wife, we let salesman know this, so the first mattress definitely wouldn’t work at all.

I purchased a "Leather" reclining sofa and loveseat from Ashley Furniture in July 2017. The seats have been wearing terribly. I am not even sure if this is really leather as they say. I have leather sofas that are 16 years old that are in better condition than these, which makes no sense. Of course we purchased the extra warranty, so I called in for my "warranty" coverage and sent pictures. When speaking with one of the representatives, they told me "WE ARE HAVING PROBLEMS WITH THOSE". So to me this made sense. When the repairman came to look at it- he insisted that the damage is from my dogs. My dogs DO NOT go on my furniture. This was their excuse not to have to honor the warranty and their low quality manufacturing.

Purchase a Dining room set, living room set, and bedroom set less than one year ago from Ashley Furniture in Chattanooga. When the furniture was first delivered, it had a few dings and scratches, but they fixed all the issues. BUT, less than a year later, a bubble appeared on top of our bedroom dresser and then it flaked off. I contacted Ashley, as directed by our salesperson, because it was still under warranty and much to my surprise, after spending $1000's of dollars, I was informed that the bubble and flaking issue was not a factory defect and was the customer fault. They said it could of been the polish we were using to clean it. So, I guess someone needs to contact the company that make "Pledge" and tell them their product will remove finishes. Frustrated with Ashley Furniture for not standing by their products and warranty.

BUYER BEWARE!!!! DO NOT PURCHASE FROM THIS FURNITURE STORE! My husband and I purchased a $5000 living room set back in 11/2017. The coffee table, tv stand and end tables were damaged. It took 2-3 months to finally replaced the damaged tv stand and end tables. Almost 7 months later, we have yet to receive the replacement for the new coffee table. They have attempted to deliver the coffee table at least 5 times, but the day before or the day of delivery date, they would call us to inform us that the piece is either damage, not the right piece, delivery driver was lost, etc, etc.

This company is one of the worst companies we have ever done business with. We ordered a bed set (mattress and frame) that was supposed to have been delivered today on 5/8. We only received the frame. We were informed that the mattress would not be delivered until Friday 5/11 after waiting nearly a month to receive it. I asked if I could drive to the warehouse in PA and pick the mattress up myself and was told that they are closed but I am more than welcome to pick it up at 10 am tomorrow. The incompetence of this company is baffling. Please save yourselves a severe headache and order somewhere else. These people have no idea of what it means to assist a client.

We had the worst experience at Ashley furniture store. We purchase furniture from a Ashley in NY, for a house in Atlanta. Later we found out that Ashley had stores in Atlanta, and it would be cheaper to buy there and have the furniture delivered. Ashley said they would credit our account back and we could use the credit card in ATL. Once we arrived to a ATL location, they said the card was maxed out. Ashley stop taking our calls to find out why the credit never happened. It took months to finally resolve the issue. This is not how a reputable company should act. The bed we purchase from the Ashley in ATL, we had to return. They gave me a date of pickup, but never showed up on time. when I call the customer service line, they would tell me that they will pick up the bed the next day, but never show up.

My husband and I went to the store on Pulaski Highway in Baltimore on March 14, 2018. We were told 4-6 weeks for furniture. It’s week 9 and still none. I called at week 5 and week 7 and was told that it was late and would be delivered May 3. Still no call. I asked for my delivery fee back. Was told I’d get it after delivery (yeah right). Calling back this week, I’m very dissatisfied and we won’t shop here again.

DO NOT purchase anything from here and DO NOT be persuaded by their protection plan!!! Purchased furniture (bedroom set) 5 years ago (I know a while ago) but also purchased warranty - biggest waste of $300!!! Repair man came out and filled in some scratches with a wood marker (do not get me wrong loved him there was only so much he was ALLOWED to do) and told me he could not fix the rest because the dresser was warped from changes in temperature which caused the wood to crack!!

Updated on 02/13/2021: This is an update to my previous negative review more than two years ago. At that time, I stated that the furniture was ok but that the 2 delivery teams were horrible. The furniture has now already started to show signs of wear. Regarding their delivery people, I requested Ashley several times to have the manager call me. Each time I was told that he would call me. Nobody from Ashley has contacted me. Recently, the country’s leading consumer magazine rated walk-in and online furniture stores. Ashley was rated dead last in both categories, exactly where Ashley belongs. Do yourself a favor and don’t make the same mistake I did. Go somewhere else, anywhere else!

We bought an extended warranty and all we get is a runaround. "The guy will call you tomorrow," and he never does. The couch we bought is sinking and we can’t seem to be able to get it fixed. This company is terrible and has the worst customer care. I would not recommend them to anyone. I am thinking of going to small claims court to get my money back for the couch and the extended warranty.

I will never buy another piece of furniture from here again. I was lied to about the delivery date. My bed was missing pieces. They lied to me about the overall price. Called to see how many more payments I have left and things don't add up. Worst experience.

I called over a month ago and requested service on my daughter's dresser drawer. It does not close. I was told someone would be here on the 1st of May. I received no call and no one showed up so I called and they failed to send someone to our house, the rep was rude and he then said he would have to call me back with a new date which is beyond unacceptable. I had to take off a day of work for this for them not to call or show up. No one called me back of course with a rescheduled date. I had to call once again and was told I'll have to wait till the 16th. This is not ok and I will NEVER EVER BUY ANOTHER THING FROM THIS COMPANY. Beyond disappointed and disgusted with the customer service. I wish I could return everything and get my money back and if you ever do purchase their warranty package don't waste your time. They can't even bother to honor it.

I ordered two dressers and two nightstands for our master bedroom and a bed and a dresser for our son's bedroom. I ordered on a weekend and I was told I would be called on Monday with a delivery date. Monday came and went and I never got a call. Tuesday I called our salesman and he said that he wasn't sure about delivery he would call me back. Wednesday came and he never called. I called him again only to find out that he actually ordered the wrong dresser so he had to fix that and said he would call me back. Again he never called me back and I had to call him. At that time he told me that everything on my order would be delivered on May 1st. I asked him twice everything on my order will be delivered correct? And he said yes everything.

I had ordered a bunk bed for my daughter almost a month ago. They told us we had to wait to receive the bed since they did not have it in stock after we were told it was in stock. Now a day before delivery they call us up and say they have not received the bed. Have to wait another week. No other excuse and since we already paid for it we are stuck waiting until they deliver. Terrible store. Will not shop there again and also keep my friends and family from going. Hopefully the bed gets here this year so I can review it and my daughter can sleep on it.

My husband and I recently visited one of your stores located in Cary, NC... from entering to exiting the store it was an amazing experience. We were greeted promptly by an associate named Anthony and were quickly referred to what I thought was a department manager, later to find out CUB was the store manager. I've never had an employee anywhere that took the time to work with us the way CUB did, not only by showing his knowledge of the products but he did so in a very professional way, and the most important to me a friendly way. He had a way of making us feel like we were the only people in the store. If only every employee treated their customers the way Matthew "CUB" ** did, you would definitely need MORE Ashley Furniture Stores.

Approx. 2 weeks ago (April 2018) I purchased a faux leather couch and recliner from Ashley Home Furniture in Stockton, CA. I elected to pick it up at their warehouse in Lathrop, CA, which is approx. 25 miles from where I live. When I got to the warehouse (approx. 3 days after purchase) the girl who helped me (Tiffany) had me sign all the necessary paperwork. I had previously called and made an appointment for the pickup. They knew I was coming, but did not have the furniture upfront.

On March 2, 2018 I went to Ashley Furniture on Manchester Road. Sales Associate Steffie was great. I picked out dark grey sectional which consisted of the left and right chaise as well as the armless love seat. I was told that in order to get it for the price quoted I would have to pay for it that night. I paid with my debit card in full on March 2. The sales person that wrote the ticket out said that the delivery system was down that I would received a call on Saturday to set up delivery. I did not receive a call from that day forward. I was calling the store every day only to find out that furniture wasn't in stock. I requested a refund. I was told that it would take 2-3 week to process.

I am sorry I didn't check this website first, before I went to Ashley for my furniture. The sales rep dropped me like a hot potato as soon as she got my money so that when things went south, I had nobody to advocate for me. Deliveries came piecemeal, items were missing, I was promised a refund on the delivery fee and never received it, I had to wait weeks to get money for items left off the delivery refunded to me, they wouldn't let me cancel my order when I wanted to, and they just outright lied about many things. Don't go there!!

To make it short and sweet this was my 1st time making a purchase from Ashley Homestore in Gastonia, NC and will be my last. Salesman Jimmy ** said 8 pieces were available when I placed the order on 3/19/18 but it couldn't be delivered until 4/20/18 because that was the next delivery date available. No one ever contacted me so I called Ashley on 4/17/18 and the gentleman pulled up my account and, “Yes ma’am. Everything looks good for delivery on 4/20/18.” Well on 4/18/18 I received a call that the table and hutch was going to be delivered to me on the 20th but the 6 chairs were on back order but would be delivered to me on Friday, April 26th. Ok fine.

I would not recommend the store to anybody. I have spent up to $8000.00 at Ashley Furniture store in Colonial Heights, VA. I bought a mattress from them in February and the mattress has strings hanging from it. The mattress is tilted. The mattress is sagging. The mattress is yellow. The mattress has indentations down to the metal and this is what the MATTRESS TECHNICIAN stated that they sent to my house to inspect it. I have tried numerous times to complain to Ashley. When I called and spoke with Stephanie, the Supervisor in the Fredericksburg, VA office, she told me they would report it to the mattress company and they would ask for a credit or exchange. I am a disabled Nurse and Veteran. Have serious ailments having had surgeries on my knee and both hips replaced, and back problems (as I explained to them).

BH Furniture - Furniture Stores - 22 W Landis Ave, Vineland, NJ - I purchased a sectional from this store and financed it through Synchrony Bank. The sectional was delivered with a damaged recliner and wedge seat. The owner replaced the recliner and wedge after a complaint was filled with the finance company took approximately 2 months, during the time we waited for that replacement the corner wedge began to break apart at the seam. The owner refused to replace the wedge and sent a repair person who recovered the piece of furniture.

I will never purchase furniture with Ashley Furniture again. My first interaction with this company was through an in store purchase. To say the least the employees were rude and had no sense of professionalism. They could not even get along with each other and it’s sad they made that evident in front of paying customers. Them not being able to cooperate made my experience with them more tedious and longer than what it should have been. I shopped at a different location in hopes of better customer care. It was the same as far as the employees in the financing department not getting along. Which in the end affected me again. But on the bright side Ryan treated me great on the sales floor! Very polite and patient.

If you value Customer Service go with ANY company other than Ashley Furniture/City Furniture. They lie, plain and simple! Once they have your money they DO NOT care about you as a customer. We ordered a couch and it was delivered - it was hideous! Looked NOTHING like in the store! They refused refund and after enough complaining we had to pay 15% restocking fee and pick out a new couch and pay for a new delivery. Fine.

Do not purchase furniture from Ashey Furniture. I bought a king size bedroom set on November 26, 2017 and four months later on March 13, 2018 the bed frame that supports the mattress broke while we were laying on the bed (my husband only weighs 200 pound and I weigh 130 pounds) and we landed on the floor. To my surprise I notice that the bed frames and legs were made out of wood. I immediately called Ashley Furniture customer service and they told me I would have to wait two to three weeks to receive another wooden bed frame. I insisted that they send me metal bed frame because my previous bedroom set which I owned for more than ten years came with a metal bed frame support and never broke. Today, as I write this on April 20, 2018 I have not receive any frame. I was force to buy a metal frame on Amazon because I did not want to ruin my expensive mattress and which was on the floor.

My warning to anyone considering purchasing anything from Ashley Furniture. On February 18th my husband and I went into Ashley Furniture. In store, we were greeted by an excellent salesmen who assisted us in finding what we thought would be the perfect 3 piece couch for our home. Delivery date was expected and written on our contract for March 1st. 2 weeks from our order. We were notified that only the couch had arrived and the ottoman and sectional part didn’t arrive and would come the following week. Since we had removed our current couch we were in need of anything for our living room for our family to sit on. So we had them deliver the couch.

Valto sectional sofa - Ordered this sofa online from Ashley Furniture August 2017. Immediately began noticing problems, emailed Ashley online, but received no response. Contacted Ashley again in September, October and November. No response. Did a Yelp review and Deanna ** from Ashley contacted me. We corresponded back and forth, then a "craftsman" from Ashley came to my home in February 2017, took pictures then we never heard from him. Contacted Ms ** again, she informed me she is with the delivery department and could not do anything more. The fabric sewn on the backs of each section does not fit, the sections will not stay attached, the reclining mechanism makes noise, and the seat cushions are failing. I asked to exchange for a better sofa and would be willing to pay the difference. Ashley won't do that. Ashley Furniture does not appear to be a reputable company and is unresponsive to customer problems.

If you’re ordering furniture and expect it anytime soon - DO NOT order throughout Ashley Furniture. The given timeline for my order to be delivered was just under two weeks - which is not bad. But when it didn’t come in the day they told me it would (after staying home from work) I called to see why and they had all sorts of excuses... So I set it up for delivery again - and it still didn’t come on the day it was supposed to. So I called to cancel the order and they said they would have it to me the next day. I called today and they are now telling me they can’t have it delivered until next week (a month after I ordered it and over two weeks past the day they said it would be delivered).

We purchased Ashley Sofa and a full size bed frame (made of wood). After delivered, the sofa is ok but the bed has strong chemical smells. The bed is purchased for my son. He cannot sleep in his room as the chemical smell is too strong. Now, 6 month past, the bed still has the chemical smell and nobody want to sleep on it. This is very frustrating! I will NEVER buy Ashley furniture AGAIN!!!

We are updating our floors and house in general. So exciting. I found a great sale on the Ashley Homestore website on March 30 and ended up ordering the perfect media chest for our primary flat screen located in the first finished room. I chose not to pay the exorbitant charge for a home delivery, instead paying $25 to have it taken from the distribution warehouse to my local store for pick up. April 13 was the target date. April 13 arrived, no phone call. I contacted the local store, was directed to the warehouse. My media chest is sitting at the distribution center with promises of it being delivered to the local store on April 20. It's not the end of the world as we know it, but how difficult is it really to send a truck to one of its own stores on the date promised? The sales associate set the date; I didn't request it. This is a DIY project, so every inch forward is hard-earned. The joy has been sucked out of my happiness bubble. Bummer.

I purchased furniture $5000 worth to be exact. Delivery day came. I got a phone call stating that my sofa would not be delivered because upon inspection it had a rip in it. I said no problem. They said they will schedule another delivery for the new sofa but my other items would be delivered. Well I took a day off to have my furniture delivered that day. Now I’m being told that they cannot accommodate me with a 2 pm or after Delivery being that I don’t get off until that time. I think it’s very unfair. I did everything I was supposed to do. I was home and ready to accept delivery and because something happened on their end it’s my fault and now they won’t accommodate me. I have to take another day off of work to receive the remainder of my furniture or get a refund.

I purchased the protection plan and now that they agreed to give me a 1500 dollar store credit after I paid Guardian 370 dollars to buy the damaged furniture. Ashley said I have to pick up the furniture in N.J. because I moved to Schenectady NY and they won’t deliver. How can I drive three hours to NJ and rent a truck to do it. When I brought that up the assisting manager Bibi said there is nothing they can do.

We finally went to Ashley, me reluctantly, looking for a bed. Actually ended up with bed and couch and was excited. A month later still no furniture. We tried cancelling before that after I realized hubby never got paperwork. Storeperson he talked to said we had to wait till delivered to their warehouse. We called finance company who explained we do not pay anything until delivery at our house. Now up to date; called finance company to cancel contract as our finances have changed (unexpected emergency bills) and they got a hold of store manager who said we were responsible for paying for furniture we don't have and then HE hung up. We will never ever do business with Ashley Furniture and DO NOT RECOMMEND.

Sofa - The warranty is no good. I was at the store and they said every is cover which is a lie. I called the company and they couldn't help at all. They said it has to be out of pocket. Don't get the warranty. Not worth it at all!!

I have had problems with every piece (Living Room Furniture Set) I purchased at Ashley. The cocktail table(s) were missing parts, the drawers didn't align properly, there were scratches and discolorations in the finish, it was missing a spring, and does not stay in the raised position. This the 4th one delivered, I am still waiting for it to be fixed. The area rug still has creases that will not come out. The end tables had blemishes, and the finish needed to be sanded and re-sprayed with varnish. One of them had to be replaced. The 3rd party repair company refinished 20% of what was wrong, and refused to fix the rest. The sofa was missing the electric motor to recline, and they just replaced a torn leather panel on one side - after several conversations and requests. The loveseat has a puncture in the leather. Ashley says it's their warranty company's responsibility, the warranty company says it's not - meanwhile, I'm still waiting for a resolution.

Well, this is the last time I ever purchase anything from Ashley Furniture, Shallotte, NC specifically. I am writing this in regard to their customer care and the fake cleaning warranty that they sold me when I bought my 2 couches. When I bought my couches for our beach house, they sold me an extended warranty to have the couches cleaned in the event they ever needed it. They sold it on the premise that if I rented my house out, then I wanted this service. When I called their customer care, they had me call their "Warranty Company" - Furniture Care Protection (FCP - 888-705-4001).

For the last week I have experienced the WORST customer service I’ve ever seen from any company. I ordered a dresser and was delivered the wrong one. I took an entire day off work so I could be there for the delivery. Then I was told they couldn’t re-deliver the right one for another 1-2 weeks! I had to call multiple people and they eventually agreed to deliver it Tuesday. I told them I could only be there in the afternoon. They said that was fine. I got a call Saturday saying they were delivering it in the morning. I said I couldn’t do that, I was told I could get it delivered in the afternoon. They said I was given “false information.” They requested a delivery time change and it was denied.

Contrary to the mostly critical reviews we read before the store visit, we decided to visit the Ashley store in Woodbridge, VA anyway. Staff was very friendly, and Robert, our sales person was very pleasant and professional. After a brief conversation with him, he guided us to a living room set we instantly loved. In addition, we purchased a new bed, which wasn’t planned, but due to his sales expertise and a pretty good discount, we decided to get it all.

I purchased a leather sectional from Ashley Furniture HomeStore two and a half years ago for $3,972. After a year, and much negotiating with Ashely Furniture and Montage their protection assurance company, the couch was replaced due to the leather peeling and fading. A year and a half later the leather on the replacement couch has faded in the areas that are most satin. The furniture quality and customer service of Ashley Furniture are very poor.

I bought a living room, bedroom and a dining room from Ashley and they delivered the furniture and set it up and it was great until I called the company responsible for the service plan. They kept denying my claims saying because I have moved. I felt being punished because I changed my address. This service plan felt more like an insurance coverage than a service plan you call when you have a problem. Now, the reason I gave Ashley one star is when I bought the furniture at their store, the salesperson kept saying "this is a great service plan, and they will fix your furniture even if you took a pen and stuck into the sofa" and those were his exact words.

I purchased a bedroom set online after chatting with the online help to confirm that I could select a delivery date. I am purchasing furniture for a home in a different state and need the furniture to be delivered on a specific date. True as stated, I was able to select the date I needed for the delivery. The confirmation email came back with a different date. I contacted the customer service rep who stated that the area I having delivered to only delivers on Thursdays. I asked if they could make an exception, I asked to speak with a manager and was told that she could not escalate my call. To top if off when I asked that the order be canceled, she said she notified the store and they will contact me. I didn't order from a store - I ordered online. This was my first experience with Ashley Furniture and my last.

On March 31, 2018 my wife and I purchased a king size mattress, coffee/storage table, oversize recliner and oversize dual recliner loveseat that totaled $5478.20 with $199.00 delivery charge for April 6, 2018 clearly on our invoice. We sold and removed our living room furniture, shampooed the carpets to be ready for our new furniture and our bed as well. My wife became curious of what time Ashley would be delivering on the 6th and made calls to our salesperson Jose ** who told her he would call back in 10 minutes, but never did even after several attempts to call him. My wife then called their corporate office and talked to Christian ** answered our question with "we would not be receiving ANY furniture till April 13, 2018", this is a MAJOR inconvenience. We have no furniture!! Mr. ** was apologetic but could not answer any more questions, so we ask for his manager or supervisor, at first he was refusing in fear that it would get him in trouble.

Ashley furniture is stealing from their customers!!! I purchased a chair on Sunday, March 25; called and canceled the order at 10:00 A.M. Monday, March 26! Payment was $500 from my debit card, basically cash and the remainder from my credit card! I have yet to get my money back and heard all kind of excuses, including there was a holiday... Easter... Nice try, but no financial institutions are closed for Easter! What in this day and age would take over 10 days to give a former customer a refund on their debit card? And still the girl could not tell me when this money will be refunded to my account, which is now, thanks to their lack of customer service, my account is overdrawn!

I am writing this to express my frustration with customer service I received from Ashley's Norwalk Store Manager Rondell and TJ from Consumer Affairs. I placed an order with Rondell on February 9, 2018 in the Norwalk store where Rondell did what salespeople do very well and sold me furniture. When entering the store I told Rondell I needed the furniture ASAP because I had a condo which needed to be furnished quickly I could move in. He told me he could have the furniture delivered to me on February 23rd but if he could get it to me sooner he would. It sounded legit to me so I placed the order and went on my way. I tried to call the Norwalk Store the following days, but did not get in touch with anyone until Tuesday Feb 13th and when someone finally picked up she had explained that the phones were down.

Bought a dining room table from Ashley Furniture on black Friday 2017- table was scheduled to be delivered a week or so later. Got the table, looked beautiful. I was so happy with it. That did not last very long. I did my financing through Wells-Fargo, and before my first payment was due, the finish on the table started to peel off. I originally thought it was because I had left a glass of water on the table for a couple hours- not very long, not overnight, not for days, just for a COUPLE HOURS. I bought the protection plan, so I figured I’d give them a call to see if they could come out and fix it- what a surprise, the protection plan only covers incidentals- does not cover anything related to water damage.

My name is Jackie **. Amarillo Tx 79109. I purchased a dinette set from Ashley 4 days ago. I called on same day of delivery that the wood was way too dark in my home so I after talking to corporate offline I decided to go ahead and pay 25% fee and reorder another one in lighter color wood and they will not accept me returning it. That is not what the policy says. I have never dealt with people like this. I will never purchase another thing from Ashley Furniture and my bombers to other people will not be good.

I have a scheduled delivery between 8-12. I receive a text message at 8:34 reminding me of my delivery. There is a tracking option, so I do the tracking only to learn that delivery wasn't possible and the crew is on to their second stop. I called immediately. I'm told that the crew took two photos of my home to prove they were there and tried to call several times. They never knocked on my door, so I have no idea where they actually were. Then I got cut off and had to call back. Another person described the photos and they were of cross streets about a mile away, not of my home at all. I was told 30 minutes ago that dispatch would be calling me in 15 to see if I could be rescheduled for today. Still no phone call. I took off work today for this delivery. There are more reliable and trustworthy businesses out there. Use them.

I bought a sofa, oversized chair and ottoman from Ashley Homestore in Greenville, SC on March 13, 2018. After waiting 10 days for the furniture to be delivered, all three pieces arrived damaged! The sofa was scratched up on the left front and the front nailheads were not aligned. It looked someone who had had too much to drink put them on. The ottoman was scratched and paint peeling off in NUMEROUS places. On some of scratches, you could tell someone had tried to touch up the paint with a brown marker before delivering the furniture. The ottoman also was missing two nailheads. The oversized chair had fabric pulling away from the seams as well as more scratches. I spent $1939.89 on what I thought was going to be new furniture but instead all three pieces arrived damaged and looked at best like used furniture.

I spent 3k on a dark brown cloth sectional. I bought the one year service plan. After having it a couple of weeks I had all The cushion replaced because we could feel the wood. Shortly after my plan expired all of the pull gadgets were broken so nothing could recline any longer. I feel this was the 3rd worse purchase in my 46 years. Cheap quality although beautiful.

I went all the way to NJ to get a new twin XL bed. I walk in and the first thing they tell me is they do not stock twin XL bedframes and that they are available by special order only. I agree to order a frame with the foundation and paid close to $550. The salesperson said that delivery and taxes were included. However the delivery fee is actually $181 and the bed itself cost $350. They tell me that it would arrive in two weeks time. The delivery team was super friendly but it turns out the salesperson put the wrong size rails for the order, effectively rendering the bed useless because the rails are required to support the mattress.

Was pleased with the purchase at first. Serta I comfort King mattress and Ashley motorized base. Within 3 months the motorized base began making loud noises whenever you move. Checked all nuts underneath and they were all tight but noise persisted. Ashley sent tech out who did have the bottom half replaced. Seemed ok.

I had purchased a sleeper sofa from Ashley Furniture store online last year in May because I was in need of a new sofa. It hasn't even been a and the sofa has already broke, the bed frame became jammed and stuck causing one side to break off the couch. So the frame will no longer fold back into the sofa. I did call their customer care and was given a day and time frame for a technician to come out and take a look at the problem.

I recently purchased a kitchen table from Ashley Furniture in Orange Park, FL. Arrival date kept changing, no communication. Made several calls to find out what was going on. Ordered table on Feb 10, 2018 - Did not arrive to warehouse till March 23. Once it got to warehouse, I called 4 times to try and get delivery date for my table. They kept saying, "Someone will call you." A date was finally set up, store told me the wrong date, I took day off work and they called that morning said they only delivered to that area on Friday. I was so frustrated at this point, I cancelled my table. Got my money refunded. Customer service was horrible, lies and no communication. Do not ever buy anything from this company. You will be lied to from day 1.

I bought dining room set for 2000 dollars. Lasted 1 year. Chair broke with screw that are faulty unscrewing themself, and the insurance I bought platinum they steal your money 350 dollars and don’t want to cover anything. It’s awful that they let these thieves rob you. Thanks Ashley for nothing.

I got a living room... And they sold an insurance. 2 of the sofas got damage. Now I called and they told me they cant take my claim. DON'T BUY ANY INSURANCE. You just pay and they don't cover what they said. Very disappointed. Actually the lady at the phone wasn't very nice.

Purchased furniture from Ashley’s furniture 1 year and 3 months ago and the furniture is completely uncomfortable, cushions are flattened and when you sit you sink in. This furniture set is made very cheap and I spent thousands. Extremely disappointed with the company. They didn’t help me and could care less about my feelings. I even purchased a 5 year protection plan for no reason because it doesn’t cover wear and tear.. (ridiculous). So disappointed. I even called the store I purchased it at and the customer service I received was insulting. I simply learned my last time I will purchase anything from Ashley furniture store.

Ashley Furniture makes poor quality furniture and misleads their customers. I bought a dining room table there 6 months ago and the table stain is coming off in spots. When I called to make the claim under the 1 year manufacturer warranty, they said that the warranty was only for 1 day and there was nothing they could do. When I bought the furniture, no one said that there would be a 1 day warranty (except with delivery damage). The customer service agent said that limited meant one day. I am very disappointed in the service and the quality of the furniture.

Do NOT trust delivery times!! We bought our furniture in the first week of March. We were told that our furniture would be delivered by 3/20/2018. We had not calls about the delivery by 3/19, so we called. They said that the furniture would be delivered "to the dock" by 4/4/2018... And then they had another 14 days or so to get it to our house. On discussions with 3 of the staff on our original sale date... We discussed our timeline and were told they could meet it. Fail. Major fail. Ashley's did a horrible job in managing our expectations. I will never purchase a product from them in the future, unless they are loading it into my truck that day.

I have never been so offended or disrespected dealing with a company in my life. They delivered a faulty and defective product and gave the option of returning the product at a 25% cost to myself. I had numerous calls with their customer service line in Winnipeg and every time I called, I was told a new lie or misrepresentation. They are dishonest and do not respect their customers. I hate that I spent any of my hard earned money in their store. I would never go back there. Dishonest liars.

Not the best way to win over new customers! We placed an order 2 months ago for a delivery today Saturday March 24th for a kitchen table and chairs. We confirmed the delivery with the office and warehouse that we would be home to receive it. They gave us a 4-hour window from 1-5 pm so we arranged our Saturday to wait for the delivery. It is now 5 pm and no delivery!

My wife ordered a chair online, and was promised a choice of delivery options - WRONG - Thursdays only. So, we both took off work to accommodate the delivery. It was 9:30 PM before the truck arrived!! The delivery guys were in a hurry, so it wasn't until 5 minutes after they left that we found the chair DOES NOT RECLINE! I called them and they said to look for a release inside the armrest - WRONG! There is no release! But, by reaching up inside the chair I was able to manually actuate the recline function. So, guess my wife need to tip up the chair each time to release it. This will get resolved tomorrow! They will be told to come get the chair, make a full refund, or fix the recline function. More to come...

I ordered a bed and paid for delivery. They could never deliver at the time I needed, so I had to pay another delivery company to pick up my bed. I called Ashley Furniture and they said they would credit me for my delivery fee prior to me getting someone to pick it up. They never credited the delivery fee. Another instance - I ordered a couch and again they are very difficult to deal with getting delivered. I finally set up a time 1pm - 4pm. The drivers got to my place early and I wasn't there. They called me and I let them know I was stuck in traffic and would be there in 10 minutes could they wait. They told me they would. I got here and they had left. I called and they told me they would have to reschedule. Very difficult company to deal with. In getting resolution you have to stay on the phone 30 - 40 minutes to get someone to pick up.

Do not buy anything from Ashley Furniture if you want to avoid unnecessary waits and headaches. Good luck when returning items. Very poor service, they made two different files for me, when trying to look me up, they say, "I can't find you," they make me wait for a whole hour to finally figure out my file. Also, we purchased an item that was too large for our room, when we requested for return, they said it is not a justifiable enough reason, and we have to pay 25% return fee which we did because we were so fed up that we did not want to deal with it anymore. For the rest of the items, they arrived damaged with missing parts that we are still dealing with until today and who knows when it will be resolved.

I made a purchase from the Phillipsburg, NJ store on 2/24/18. Delivery #1 = 3/7/18 - The table came without legs which was a huge inconvenience since I already removed my old table. Delivery #2 = 3/9 - The legs arrived but did not match color of table. They promised to get them out to us ASAP. Delivery #3 = 3/21 (Not really ASAP) = New table arrived at 6:40 AM. They disassembled the existing table and set up the new table and left. I went back upstairs to shower, I came down 1 hour later to my puppy chewing on a razor knife and 1 of the 4 bolts that were removed from the previous table. I am not able to locate the other 3 bolts and I pray that the puppy hasn't swallowed them.

I am very disappointed with Ashley. I ordered a new bed set, mattress and dresser over a month ago. The delivery is not available on Sundays or Mondays (my days off). Understanding this, I set aside a date that I was told everything would be delivered. I got off of work early to make sure I was home during the 3 hour window. I found out THAT NIGHT that none of my bed set had been in stock, and so I would have to schedule yet another delivery when they came in. I have now had to reschedule my delivery FOUR TIMES after telling them that I would only be available after 5 PM. Their response has been "You're going to have to wait until the day off, and reschedule if that doesn't work for you". This is unacceptable. I will be calling again tomorrow to see if I can reschedule with a manager around my evening parameters, or I will be cancelling my order altogether.

Purchased couch in August of 2017. By December it needed repairs to the cushions for sinking. The tech came and restuffed it. By the end of the day it was no good. Customer support then ordered all new foam and a recliner motor which also went bad tech returned said he could not replace foam without new leather. So all leather was ordered and now my other couch broke so more parts were ordered. So about 1.5 months later after storing 2 large boxes, 2 bags of leather and 3 large bags of seat foam they fixed the couch I hope. The lack of urgency to get the parts and a tech to fix it was ridiculous. You would think they would want happy customers. I guess not. They offered to put a note in their system for a future purchase but would not reimburse me for the aggravation or lack of being able to use the couch. They stated, "Well we fixed it". I will never buy there again and advise anybody to avoid that place. You can get the same product somewhere else.

My experience has been nothing but horrible. I go in to buy my 5 year old daughter a bedroom set. They say that a piece is not in the warehouse and that they will contact me to give me an ETA. So a few days pass and no call. I so happened to be in the shopping center and decided to pop in. Well, first off a girl was trying to help me and she had a lot of questions and was asking other workers. One male worker in a suit was so nasty and unhelpful. He told her he doesn't know what I'm getting so he can't help and walks away. So that’s the first complaint. Then it turns out that the bed was discontinued. That's my 2nd compliant. Nobody called me to notify me. So, now I was going to let it go. And I'm waiting like 3 weeks for a piece to be in the warehouse.

I purchased a sectional at the Macon, Ga location. I was told you pay for quality. I was 5 months pregnant at the time and my friend drove me because I was unable to drive due to a subchronic hemorrhage. My cash purchase was Nov 30, 2014 and by my baby shower mid February there was already caving issues and pilling of the fabric and a broken board on the back of sofa side. The fabric is now separating in places. I bought the 5 yr guaranteed warranty and had every intention to call ASAP. However, I had a high risk pregnancy due to many things, found out 3 weeks after purchase at 24 wks gestation my baby had trisomy 21.

Ashley Furniture did not update their website for their customers to show the new warehouse address to go to pick up their furniture. When I called on a Sunday asking for the correct address to go to pick up my table they gave it out but did not bother to explain that the warehouse is closed on Sundays. I wasted over 2 hours of driving time. I am warning other potential customers that they need to check all pickup address information very carefully. Management staff are powerless to make the changes needed to correct the website information. Based on the lawsuits against Ashley Furniture, I do not advise that anyone give business to this company. There are better furniture stores to give your business to.