Ashley Furniture Reviews

On May 25th, I bought 14 piece front room set. It is now June 25th and the only thing that was delivered was the couch. I called the store and they just gave me an excuses and I will get it soon. It is hard to have people over when there is no place to sit. I know I will not be going back...

I ordered an adjustable bed frame and a mattress for $1100. When they delivered it I found the two legs are missing on the bed frame along with those supporting brackets. Now I couldn't even put the mattress on top of it because of that.

May 25, 2015 I went into the Ashley Furniture store at 14810 N. Frwy. Houston, Texas 77090 to purchase a living area set that I had seen in their store prior to this visit. I paid cash for the cocktail & sofa tables and financed the sofa, love seat and accent chair. It is now June 25th and I STILL do not have all of the furniture I purchased. On June 1st I picked up the sofa table and took it home. It was fine.

We purchased a reclining sofa, 2 arm chairs and end tables. These were delivered 2 weeks later and within 2-3 days we noticed problems. We contacted the store and a tech was scheduled to come out a week later. Tech was a no show. After taking off work, called to complain and customer service said tech was there but no one was home BS. They then changed their story and said tech was there but at an earlier time than what was scheduled. Finally had tech scheduled and he did show up on time, only a week later!!!

So I bought a u sectional and it came with bed bugs. Need I say more!

I purchased bunk beds, a trundle bed, and new mattresses. We were promised delivery and assembly on 6/13/15. The delivery men arrived, partially assembled the beds and announced that they did not have all the required nuts & bolts for full assembly. We received, via UPS, the nuts and bolts on 6/17/15 and have not had our beds put together yet!! My children are still sleeping on the floor and the beds were left, dangerously, partially assembled!! I have received absolutely NO customer service when I call the store for information, I DON'T EVEN GET THE COURTESY OF A RETURNED PHONE CALL! In the meantime my kids are still waiting for their beds??!!

I had a bedroom suit on layaway, however, it was very expensive so I got my bank to pay cash for the items including an armoire. Only to find out two weeks later when I never got my bedroom suit because the armoire that I purchased was sold and now discontinued since March of 2015 so that was the reason for the delay of delivery (ARE YOU SERIOUS???). I can't believe that my salesperson or store manager for the matter had no knowledge of this. I never received my bedroom suit until 2.5 weeks later, consequently, the newest delivery date is today. They are suppose to call me to let me know for sure they are coming.

My husband and I bought 2 Hindell Park sofas for our home in October 2014. By the end of January 2015 they began to pill. They have now pilled so badly that we could throw them away. It's embarrassing to say the least and after 8 months we need new sofas. I spoke with customer service at the Ashley store and although she was not rude in tone they decided that they do not stand behind their product and suggested I take a razor to them. A razor to fabric? And who will be covering them once ripped? I understand textiles and I know how to remove pills from a cashmere sweater but a razor to a soft seems a bit risky not to mention unnecessary. She said this can happen from debris in the home. What? We are spotless. If we were not, the pilling wouldn't bother us. We are 2 people in our household who spend very little time at home and have no children. We are disappointed, to say the least.

I just received my bedroom today 6/18/2015 by UPS, are you serious? The foot board came broken with no screws, it look like they send me the floor model they just throw it in the box and shipped it out. So TODD WANEK the Ceo of Ashley Furniture store, don't you see how your company is being run? Whatever happen to CUSTOMER COMES FIRST? You advertise nice furniture but when the customer receives it, it's CRAP!!!

I order my furniture in Jan, I got it in pieces. I still don't have all of my order and it's been 6 months. Some of the furniture has been poor quality and falling apart. Chair broke rug, replaced 3 times, delivery date canceled and had me waiting. Ashley sucks! My entire experience has been a nightmare. Items were canceled I paid for, I found out 2 months later and I had to get my bank to give me a refund. I will never buy anything else from them.

I bought a rocker recliner and was told there would be no problem receiving the chair by the date needed. We received an automated call confirming delivery for the date and time we had been told at the store. Later that evening they called my husband and told him the chair could not be delivered for another nine days possibly. After several more calls and hours of waiting I did get the order cancelled. I am just hoping they follow through and credit my credit card for the amount paid. I WILL NEVER SHOP AT ASHLEY HOMESTORES AGAIN.

My husband and I purchased Cal King Millennium bed from Ashley in November. We financed the bed with the in-house finance company. They promised to deliver the bed on a Tuesday and call the day of the delivery and said they will not be able to deliver the bed and told us we can pick up the bed. The bed was so large until we had several people to help us to get the bed in the house. Once we got the bed in the house it so many parts to the bed and the poster to the bed was extremely large that it was no way one person could put this bed together. I call and complained to the store that I purchased the bed and they stated we were not allowed to pick up the bed and it was their error at the warehouse. We had to wait about a week or two before they could get someone out to assemble the bed.

I purchased a sofa and arm chair from Ashley's. The total cost was $844.00 plus tax. A week later another seller has the same brand of by made by Ashley's but with the sofa and love seat + tables /lamps for a lower price of $698.00 + tax. Is the price difference legal. Is this Fair Pricing?

Long story short, I purchased furniture from Ashley Furniture. It was delivered by Ashley Furniture on 4/4/15. The Ashley Furniture delivery truck hit my carport and damaged it. I contacted the store that day to report it. It took 4 weeks before they sent someone to review the damage. On 5/2/15 I was told by the person who reviewed the damage that they are now taking a different approach and they will be replacing it. On 5/14/15 I finally received a claim number and on 5/15/15 I spoke with the company handling the claim and now they have to have another person review the damage.

I received my delivery from Ashley furniture. The men who came and installed the furniture were not good in handling them. They had scratches and they were not installed correctly. The delivery came with some missing pieces. They told me that the company has to order it, and they told method it will come in 5 to 7 days. I received it after 2 weeks and the surprise was that it was the wrong piece. I sent them the photo of the missing piece and they brought a very different piece. Also, when you talk to them they are not patient with you. This is my last time buying from them and I don't recommend them for any piece of furniture.

When I went to Ashley's I bought a sofa for 15 hundred dollars. The lady told me the delivery was gonna be in a week. And then they give me a call saying the delivery was gonna be in ten more days, and then they gave me another call saying I have to wait another 10 days. And I'm very upset. It's been a month and my couches still aren't here. I've been watching tv in a bean bag chair. And it's uncomfortable.

We ordered a few pieces from Ashley's Furniture store in 2014, a dining room table and chairs plus couple of bar stools and they looked nice for about a week. They are so cheaply made that just moving it from a place will make a dent or a scratch by simply touching another piece. The table top was not installed properly in the first place, we called and asked them to come fix it. A gentleman showed up but had no hardware for it and told us he will order it, but it will arrive to us and we will have to install it. Overall very bad quality furniture. Save your hard-earned cash and shop estate sales or online. Don't get drawn in by their no interest payment plans! There should really be a rating on their site, wish we looked them up before purchasing.

I ordered $7000 worth of furniture from Ashley on 4/26/15. I just received the items today 6/12/15. I did pay $300 in delivery also. My queen storage bed that I ordered came as a regular panel bed with no storage. Called store and spoke with manager who says it is an extra $573 for the storage bed which first of all the salesman said that's what we were getting when I initialed the receipt. They don't want to give me any discount. DO not care about the extreme slow delivery. They are very hardheaded and unwilling to work with me. I know the only reason I ordered a $3500 bedroom set from Ashley is because it was storage, if not I could have gotten same item at Macy's for under $1500. They make me really sick with delivery and poor customer service. I will not recommend them to anyone and regret spending this much money with them!

I am a new homeowner. I closed on a Wednesday. I went to our local Ashley Furniture store 2 days before. I purchased a living room set and a TV stand 3,600 for all in total. When the lady that was helping me said "it will 2-3 weeks at the most." I said "fine that will give me time to paint and whatnot." It's been three weeks now and I haven't received a call. So then I call them and they tell me it's still in the warehouse and it will take them another week since they don't deliver on Mondays! What makes things worse is that the warehouse is located in Bessemer AL. I live 2 hours away from Bessemer. I have never bought something and have had it take more than a month to be delivered. Stuff from China that I buy on Amazon come in 3-4 weeks tops. I will NEVER buy from them again.

Do not order furniture from Ashley Furniture if you actually want your furniture delivered in a timely manner. It has been 8 weeks since we placed our order and we still have not received the entire order.

We bought a couch and desk from Ashley Furniture on Memorial Day. At the end of the process we were notified that our purchase would not be delivered for nearly 3 weeks and that there would be two blocks of time to choose from (morning or afternoon). Just today we were notified that they would deliver between 2:30-6:30pm in a few days with no other options, which is a time we won't be home. If this option didn't work, they said we would then have to wait another week. We canceled the order which they seemed more than happy to do. I don't plan on buying anything from Ashley Furniture in the future. I was also put on hold for about 15 minutes, calling the main customer service line. Finally hung up and called the local store.

We spent 2 1/2 hours purchasing a new mattress. We were told it would deliver the next day between 6:00 pm and 10:00 pm. and that I had to be ready to receive the delivery when they arrived. I completely took my bed apart and rearranged my house to make the delivery easy, and they never showed. I got a call around 8:00 pm saying there was a communication issue on their end and they couldn't deliver and they would reschedule for another day. I was upset because that meant sleeping on the floor. This was not ok. I asked to speak to the manager ** and was told he would call me, never did. I drove down to Ashley in Colton to cancel my order and he was there and he wouldn't even talk to me. He could not have cared less. This is the third and final negative interaction I've had with them. I ended up going to Banner Mattress and was treated with respect and am very happy with my purchase. I'm DONE with Ashley.

Wish I could remember his name to thank him.

I purchased 5 pieces of living room furniture, a couch, three chairs and a ottoman. The purchase was made the first of March 2015. We received a damaged couch and three chairs the latter part of April 2015. A repair person was sent a week later. He could not match the colors and a new back was ordered. It took the first week of June before the back finally got repaired. The ottoman had been back ordered twice. It was damaged in delivery to the Ashley warehouse. They reordered and say that it will be available June 10th, 2015. I did receive a gift card from Ashley. But after spending thousands of dollars, I will not purchase furniture from Ashley Furniture in Lexington Kentucky or any other Ashley Furniture in the U.S. I will not recommend the company to anyone. I do not think this is considered acceptable business operations.

Furniture was delivered with minor errors on most pieces. However, the chest had molding glued that was crooked -- not fixable. The dresser was delivered with a hole in the front towards the bottom and places where the staining was not even. I have bought furniture for 25 years and have never had any issues with any piece. I had to fight way too long and way too hard for the dresser to be replaced. Most of the drawers had to be fixed. The headboard had to be wiped down with a cleaner from the dust that was crusted with something and had a rough texture to it. We are buying NEW furniture. There should not be anything wrong with it.

WARNING: ASHLEY FURNITURE HOMESTORE (AFH) IS A COMPLETE AND UTTER JOKE! SAVE YOUR TIME AND MONEY BY SHOPPING SOMEWHERE ELSE! This is my experience from HELL. First and foremost, I will give credit where it is due. Our salesman was fantastic. He was attentive, helpful, and personable. He should work for company that reflects his work ethic because AFH certainly does not.

I purchased a chest from Ashley Furniture through their RAC program. I chose not to use their deliver service of $140 and decided to use a rental service. The chest I ordered was damaged. I drove a total of 50 miles, only to leave with nothing.

We recently purchased 2 dining room tables, 12 chairs and a gigantic sectional from Ashley Furniture in Lexington Kentucky. From start to finish we have been so disappointed with the way they handle business. We could hardly get 5 minutes with our salesman. We were asking other customers questions about furniture because we couldn't find an employee. When our furniture was delivered one of the delivery guys dropped a cushion on the way in so he kicked it the rest of the way down the hall to the living room. He propped a cushion up on the concrete stoop outside. When he carried the chairs in he hit the wall and chipped the drywall. Never even apologized. They left staples sticking out of the bottom of the table. I discovered that when my toe snagged on one of the broken staples. Several of our chairs wobble.

Bought furniture and made deposit along with payments needed to cover three months advance to avoid any interest penalties whatsoever. Went into store to make final payment and was told that I owed another $1000.00 though my payment covered me until June 15. Made my final payment on June 5th when I was told I was beyond the 90 day mark though I was covered until June 15th. Agreement not explained properly by Company that provides lease. BE VERY AWARE!

I wanted to post an update to the issue with Ashley Furniture Homestore in Clearwater, FL. I was contacted by one of their managers shortly after I posted my original review. I was offered to either return the item, but pay a restocking fee of 20%, or return the item for equal amount of store credit. I chose to pay the restocking fee and be done with the issue. This issue has been resolved. My only words to anyone reading this is to read the fine print and get anything verbally stated in writing.

Failed to deliver complete order of bedroom set. We are on the fourth failed to meet the delivery time and date from the company. With different excuses and local management not willing to take a call from one of their concerned customer to staff members willing to help cover up for the manager. It's funny how they are on lunch, busy on the floor, or in a meeting; every time I call in to the store landline. So three months later, still no sign of delivery and no resolve or call from management. I am here to inform you all that you must take this post in great consideration and it is truly a major issue when it's not just one but hundreds of complaints.

I bought my bedroom and my daughter bed. First they send me the wrong item then less than 3 month my daughter bed was broken. My bedroom you walk and all the drowning open by them self. You cannot keep Them close. I hate all my furniture from Ashley.

After my shipment was delayed, my headboard and footboard of my queen bed arrived today. When I opened the package to the headboard, it was broken. I was on the phone for the major part of the day with UPS and Ashley Furniture about the "damaged" railings that are set to be delivered tomorrow. Went by UPS to look at the railings.. UPS said I could not open the box until it was delivered. Therefore, those could be broken, too. I went home with the relief that at least two parts arrived today but as stated earlier, when I opened the headboard box, it was broken. I am exhausted from going back and forth between Ashley Furniture and UPS. After speaking to a manager and her manager, they credited my account $35 for all the hassle I went through today... Again, that was before I got home and discovered that my headboard was broken. This has been so stressful. Will never purchase Ashley items again.

We are financing an Urbanology Wesling dining set. This has been a complete nightmare dealing with Ashley Furniture. We had our first delivery May 13, delivery guy setup the table - did not get a chance to completely inspect the table because I was running late picking up my son. When we return home that evening that is when we saw the problems with this set. First, the two leather chairs had indentation on the right top corner of each chair. As for the table I understand that this type of table have its lumps, but what we have is a badly defected table. The table is leaning down so bad a pencil can't even stay on the table without rolling onto the floor. The delivery guys couldn't even screw the nails in all the way to even out the table. Now we have had two more failed attempts. Customer service people are very rude thinking that these issues are all in our head. Went to Schererville, Indiana location.

It has been one month since I bought $2500 in furniture from this store, and I have yet to have anything delivered. The company was supposed to deliver my furniture on June 2, I waited all day lost over 800 bucks in salary for taking off and waited all day even though my window was 2:30-5:30pm. At 745pm a gentleman calls me and states that he has arrived, it turns out the dispatch sent him to Katy Texas, not Houston Texas. I am unsure how you can mess up a zip code, but this is a first for me. I then got it rescheduled to deliver today and took off again losing more money!!! But they stated that it was still on yesterday's manifest so they could not deliver it. WHAT?!

Dealt with ashley furniture 3x. 1st went smooth, 2nd time manager tried to charge me $136 in taxes on a $400 chair. Took month to get them, another week to deliver. Now after another month ottoman is not there and was supposed to be on 1st!

My daughter had furniture delivered last Thursday. The dresser was scratched up and damaged, the delivery service man said I would receive a call within 24 hours about shipping out a new dresser, I never received the call. I tried to call on Friday, nobody would call me back. I had called for the salesperson ** twice on Sunday she would not return my call. She finally called me on Monday and constantly spoke over me and would not let me tell her about the service I've been getting this is out of the sawmill Creek Columbus location. All my furniture was prepaid. I sure expected a lot better service!

First off, let me start by saying that last July we purchased a bed and nightstand for my daughter at AFW. It was the Ashley signature dollhouse line. AFW brought the items the very next day and assembled them in my home and they're perfect not one issue. Fast forward to 5/2/15 we wanted to purchase a matching dresser and nightstand however AFW was currently out of stock of these items. We decided to go to Ashley and purchase the items. Our salesman ** said he would lower the prices to less than AFW's to save us money blah blah. Ashley's delivery charge was $99 which seemed high. ** assured us that AFW really charges more for delivery but that was a lie. The soonest delivery date was 5/27 which seemed ridiculous but we did it. ** needed help with the computer and called over his unnamed manager who was rude as hell and condescending with ** in front of us.

I have been a loyal Ashley customer for years, and over the years Ashley has been a huge disappointment. Recently, I purchased a $3000 leather set. When the furniture arrived I realized the pieces were too big for the room so I immediately called the store to work out an exchange or refund. I was told that my "contract" states no refund/exchanges or credit. Apparently the receipt is a contract! I asked specific questions regarding the refund policy prior to purchasing the furniture. I was told there was a restocking fee. But at no time was I told that all sales were final. I even tried contacting the corporate office. I left several messages but no one returned my calls... Ever!! Buyer beware!!! Do. It waste your hard earned money. Ashley's practices are unconscionable.. They have no respect for their consumers once the sale is made.. I will never purchase from them again.

1 year after my purchase the leather on the sofa started wearing off. The layer which I believe is a coating to give that leather feel is wearing off. Called customer service - I paid a good amount of 270 dollars towards warranty. When I called customer service they are trained by Ashley to say "NO" NO NO NO. Their warranty covers NOTHING - Don't even pay a penny towards warranty. Give it to charity! Once they deliver the product you will never find them around. Customer service said this is manufacturer defect and they have nothing to do. Sales Consultant - ** (Frisco Texas). Sales will never answer your calls and service is trained to show you the door and discourage you from calling. Don't pay any warranty, etc. Bargain the best price if you love the product. What you get is what is delivered on that day and nothing else.

I went into Ashley Furniture in Sugarland, TX on 5/15/15 and purchased a black twin w/ trundle bedroom set...delivery date was 5/25/15. Received a call 3 days prior, the rails were not available, could deliver other items Monday, the 25th and rails later. I accepted delivery of all items on Tuesday, the 26th...delivery arrived approximately 9:35pm. Upon setup of the trundle bed, the delivery guy stated they sent out the wrong footboard... inquired about redelivery of footboard, he stated dispatch handles that... I signed that I received 11 out of 12 items...called Wednesday to find out when would my footboard delivered... The lady w/ customer care said would contact me back to advise me of date/when was I available... I stated asap...

I purchased a couch from Ashley Home Furniture along with a warranty protection plan in November of 2014 at a total cost of $900.00. A short 6 months later the middle cushion on my couch is flaking and looks terrible. Guardian Protection Plan tells me it is not covered under the warranty plan. Great, now what do I do with an ugly couch cushion other than turn it over? I will not purchase from this company again.

Paid more for loveseat and sofa because it is rent to own. All still Ashley furniture. They both are peeling and it just look very very old. Wish that you can replace it with more furniture for my living area. Just buy this back and I'll shop around for new suite. You can come and look at it. No question ask.

We bought a fabric sectional from Ashley Furniture 1 year and 3 months ago (February 2014). This couch now looks like it is 10 years old. The fabric is drab and saggy. It's pilling and the cushions hardly stay on the couch. We paid over $ 3,000 for the couch and ottoman, and we expected to have this couch for years. We did purchase the extended warranty, and when I contacted them they said that none of our issues are their problem. They'll send someone out to "have a look" at the sagging, but "it's normal wear and tear." So at this rate, we should plan to buy a new couch every 18 months? This is crazy. I will never set foot in their stores again. They obviously don't stand behind their products, as no couch should look this worn and old when it is technically still new.

They tell me my furniture will be delivered on a particular day and I took the day off work. No one came to deliver my furniture. I called them, waited online for 45 minutes, and finally was told that they would come the next day. I got a call to confirm my delivered for the next day. I called them, waited on the line for 45 minutes, gave them my address and was told to expect all my furniture the next day. They promised that the driver will give me a call 30 minutes before so I could drive from work. They gave me a call 10 minutes prior to the driver's arrival and told me to get home or it would take a while to get my furniture delivered. So I left work as it is and rushed home.

I have a serious back condition. 11" back fusion and severe psoriatic arthritis. I'm disabled due to my back condition. We asked for a salesman knowledgeable in mattresses and let him know specifics of my back condition and asked for adjustable mattress suitable for someone with major back issues. We tried a few mattresses and he suggested the mattress we bought. When my husband asked if a pillow top mattress would help, he said this mattress would relieve the pressure points better. Instead of relieving the pressure points it made it even worse. We called the store manager and asked to upgrade the mattress because the mattress created more back pain.

We bought $7300 worth of bedroom furniture and a new comfort mattress and never had a single thing wrong with anything. Maybe you people should come to WV and buy your stuff.

On January 31, 2015, I purchased an entire living room set. A total purchase of $7,759. The earliest delivery date was 2/28/15 (an entire MONTH), which I was disappointed, but ok with. The day of the delivery, it was discovered that Ashley had sent the wrong color loveseat - being brown instead of the grey I ordered. The delivery team took photos and made the notation in their app on their smartphone. I was witness to this, as he showed me the notation when he made it. We were told that Ashley would contact us for delivery arrangements for the correct piece. In the meantime, we were allowed to keep the wrong loveseat as a loaner.

Bought a couch and it started to fall apart. By the time service got there my dog found the zipper and pulled some stuffing out. The couch was broke way before, they blamed my dogs. Doesn't matter I bought the extra warranty anyway. Then Service came to repair, brought his family to my home, still not the issue we called to ask why and woman said he had a family emergency. Then we were told we attacked the repairman. This was such a tall tale. He was mad we complained about the family. Not so much the family but his tardiness. They were offered beverages or even ice pops.

I went to purchase furniture from the Ashley store in Parma, Ohio. I thought I would get a mattress too. The mattress was very expensive ($1899.00). I bought a mattress protector as requested by the sales associate. This is suppose to be their number 1 selling mattress, so said the sales associate. She also indicated that I could return the mattress if I did not like it after 5-7 days as long as I bought this protector. We even looked at another option just in case this happened.

Purchased mattress and beds on April 7th at Ashley Fort Worth. Was told mattress would be in in two weeks. Two to three weeks passed. Called and was told they would call when they were in. Received a call about two months later. Finally I got my daughter mattress and she could sleep in a mattress. Ashley Furniture just want your business and your money. After that they don't care about the customer..

We ordered dining chairs which were defective. I ask if they wanted the defective ones back but was told to discard. Could not pick up new one after driving 3 hours. We asked could we just bring them all back they said "No, all sales final."

I received my beautiful Ashley living room set. The delivery men installed the furniture, and it was beautiful. I went to reach behind the couch, and cut my arm on something sharp. When I looked to see what was the matter, I found that the back of the couch was not attached properly, and nails were sticking out along the back of the couch. I called Ashley home stores to complain about the furniture situation, and they sent a repairman out to correct the problem. I was angry because I should not have had to have a repairman come out to fix my brand new, out of the box furniture.

A few days ago I bought a dining set in a store located in the Laval area in Montreal. I pay for the item and delivery. We agreed the item would be delivered on the next Friday. Saturday at 9:20 we got a voice mail but we were not home. Immediately we answered when we got back. No answer was given. I took my day off of work thinking they have not left a message advising the delivery is not going to take place and they are going to stick to his word and this is the way it affected me: My item was not delivered and I just moved so I have no dining set and I lost my whole salary for a day.

We purchased a mattress over a month and a half ago and was promised it would be delivered the following week. The following week received a text saying they would be coming the next day and to confirm time frame. My husband took off work for it and they never showed or bothered to call. We ended up having to beg to speak to a manager. The lady said they would have a manager call by the end of the day and promised. We received no call. We had to call back yet again and finally got to talk to one who said they suddenly have a back order on mattress. We set another day.

I needed some furniture, and so I walked in and got what I thought was a good deal. I financed through them and was told that I had 1,000.00 dollars in credit left out of 3,000.00 after my purchase. We'll get my bill and I owe them 2,958.00. I go in and I get horrible attitude from the manager. I have only had this furniture for a week and am going to get my money back! I have paid 500.00 dollars so far and my bill has only decreased by 200.00. They told me when I purchased the bed it was only going to be 800 in total for the bed, but the bed ended out costing me 998.00! I was told 800.00 by the sales person when she wrote up my purchase.

We had purchased bedroom and living room furniture several years ago, paying several thousands of dollars for it all. We were never really satisfied with the furniture. The bed broke (had been a floor model so was discontinued), fake leather peeled on the rocking chair and several other things. We kept all things because we could not afford to do anything else.

I bought the "L" shape sectional sofa and a recliner chair about three years ago. The color was dark chocolate. Within first 6 months, the color started fading on one of the seats of the sofa and the recliner chair. The color changed from original dark chocolate to pink. I purchased these furniture from All Brand Furniture, located at Perth Amboy, N.J. I went to them and complained about my findings after about 9 months. They told me to go to Ashley Furniture. I logged a complaint to Ashley Furniture. Ashley Furniture told me to go to the place from where I bought it. So I again went to All Brand Furniture. They told me that they do not make that furniture any more and Hence my complaint cannot be satisfied. Both Ashley and All brand Furniture raised their hand about their product and at last they told me to get it repaired at my cost from local sofa repairs shop at my cost.

The company has a disdain for their customers and their staff. Shipping dates are always wrong and get pushed out. Mine was pushed out 3 times. And I had church members over to help me move my old furniture around and out of the house each time. Needless to say, my friends got a little perturbed, as well. The furniture comes in RTA. (Ready to Assemble) So there is no check or balance before the furniture is delivered to you. The delivery people come and if there is a problem with the furniture, it gets sent back only for you to wait another 2 months to get a replacement and hope the replacement is in good order when they deliver.

We purchased a kitchen table, sectional, end tables, TV stand, lamp, candles and pillows, from Ashley Furniture in Shiloh, IL. When we purchased the furniture the sales representative couldn't have been any better. She was friendly, knowledgeable, helpful and assisted us with everything that we needed. That's where their excellent service has ended. We purchased the furniture in early April and was told it would be delivered on May 12th. We were called and told that only a few pieces were in and that it would be late May before they would deliver everything. We requested they deliver the products that were available on May 12th and then the remainder once they were available. We were told by one manager that this would be acceptable only to be called back by someone else telling us it was not. We called the manager back asking if it would be delivered or not (wondering if we should take off work to be home) and she said yes.

RUN NOW! Do NOT purchase anything from Ashley Furniture! Their service/delivery guys don't know what they are doing and will put together your furniture like **, damage it and rush through it. Their 3 delivery men assembled my bed and damaged it. When I called for them to send someone to fix it, they sent me on a witch hunt. I have talked to customer care 5 times now, the store manager and now customer care again. They have yet to say that they will have someone fix it. When you call customer care to have it fixed, they send you through a process of phone calls and emails just to get someone out to fix it maybe... and their customer care specialists say "ask you a question" - it's ask dummy! Why wouldn't you want to have a happy customer and just send someone to fix the issue that their delivery men caused? Does not make any sense to me. I have never dealt with a more horrific company! STAY AWAY! Do not buy their crappy furniture!

We bought a Ashley leather sofa #9400038 three years ago and the leather is cracked in numerous places. We contacted the store and we're told they didn't make this sofa anymore and could do nothing about it.

When we purchased a sofa/love seat set we were told delivery would be 8-10 weeks. During the waiting period we received phone calls advising delivery would be in the middle of this month, which would be 10 weeks. The 10 weeks ends this Sunday. I went into the store and was told the set had not been shipped yet (I am in California). This was very upsetting to me. What got me the most was the ambivalence of the two women I spoke to at the store.

ON 04/18/2015 my wife and I went to Ashley Furniture store and purchased a queen size 10 series memory foam mattress and queen gray foundation. 04/26/2015 mattress delivered. 04/28/2015 mattress has a strong odor. Called Ashley Furniture about the odor on 04/28/2015. 05/02/2015 an inspector sent by them came in, inspected the mattress, told my wife that he smelled something but did not know it was and that the mattress did not measure at the right height and told her that they would have the report by 05/05/2015. We did not get a call at all that day so I called them. I was told by the person on the phone that they wouldn't have the report until Wednesday 05/06/2015 and they would call 05/07/2015.

Worst service I ever experienced. I purchased a sofa bed. It took a month for them to deliver. They told me the delivery hours from 8:30 AM to 12:30 PM and got delivery at 4 PM. They bring me the wrong sofa and was ripped, damage!!! I send it back and went to the Ashley store for I can get my money back because I paid cash. They tell me they can give me cash but they were going to mail me the money in 7-14 days. More time for me to waste. At the end I spent it. 2 months without a sofa. My experience was the worst experience I've ever had. I don't even know how they operate or how they're still open.

My husband and I purchased Huddleston sofa and loveseat from Ashley's in February 2015 and received it in March 2015. Sofa was delivered with large chunk out the back. Promised to send new sofa, that sofa had scrapes and screw pushing thru the leather. Next sofa was the wrong one, went to store and Manager promised to get it right, waited all day no show. Went to store and same manager promised this time she would make sure it would be right. Not, delivery guys showed up with sofa with scratches and chunks out of frame again.

For the record, Ashley Furniture's distribution partners are no less annoying than Ashley. I received a $1,100 bed and nightstand from Totally Kids (an Ashley reseller). One rail of the bed was slightly damaged, enough so, that the bed could not be assembled. The reseller told me to send pictures so they could send them to Ashley to evaluate. The next day he called and told me that my only option was to have it repaired by Saw Enterprises. When Saw enterprises arrived, I learned that they were never shown any pictures and they were unprepared to do anything (clearly Ashley was not contacted by Totally Kids), and Saw Enterprises would have to order parts. Two weeks later I called Saw Enterprises and asked where the part was. They told me that Totally Kids had to order the parts. Of course, I've heard nothing from Totally Kids. Stay tuned.

Purchased lamps on April 7th at Ashley Pearland. Was told lamps would be in in two weeks. Two to three weeks passed. Called and was told they would call when they were in. Received a call about a month later stating they were in and had 72 hours to pick up. Sent son the next day and lamps could not be found. Mon I called after a lengthy wait on phone. Was told the porter said someone picked them up. I asked who signed. We didn't. They said they needed to check and would get back with me. This never happened!!!

Found these beautiful chairs I thought would fit perfectly with my table. Since Ashley's was a high-end store, I decided to purchase two armchairs and four side chairs... unaware that there was going to be a $35 charge to put the furniture together. Who charges you to put high end furniture together you get from them?! Anyway, after the $35 charge, taxes, and 20% discount, I paid over $1100 in cash for the chairs. I didn't want to pay close to $200 delivery fee, so I told them that I would get the chairs myself. They told me the chairs will be ready in 2 weeks and when that call came, I got a truck to pick up my chairs. The same man put the chairs together and was going to load them on my truck. Before I let him load, something told me to check the chairs.

I buy A bedroom set. After three months the mattress have a Sinking. I called Sealy warranty and send some pictures. They told me they were going to send out technician. They never did and they declined my warranty, without sending a technician to look at the mattress. That is real bad customer service after you pay for warranty. I should attend better going to rooms to GO IN both fronts your dad and never have a problem. Ashley Furniture just want your business and your money. After that they don't care about the customer.

I paid over $6,000 in cash for my purchase - gave away my old furniture. Well only bits and pieces came. My dresser was broken. The delivery person told me I would have to deal with the store. Parts of the bed came. None of my living room furniture came. This was the last of April, now they are telling me May 28th. I am very very upset we have nowhere to sit and only parts of the Beds. I am going today to try and get my money back and go somewhere else. Not a Happy Camper. Not sure if that is the order number I also have another one that I am looking for for an add-on purchase.

The Faux Leather sectional that I purchased a year ago April 22, 2014 is cracking. I called them literally a day before my warranty was to run out. I have a technician coming out to assess the furniture, and bring 1 cushion instead of 3? They said they were going to mail the cushion to me, but sent them to the wrong address, which delayed the process into the warranty's end. I stated that I felt that the amount of cracking the couch was doing was a sure sign that within the next year it would be in even worse shape! And that I felt that an exchange to something within the price range, but was not Faux Leather would be best! The Marble top coffee table that I purchased with the set has had incidences of the screws falling out! I paid two thousand dollars for the furniture. I asked to speak with the manufacturer, and found out that it is a Ashley made product, and was told to speak with them, as if the store was separate from its own company!

Ashley Furniture is by far the WORST place to buy furniture. My husband and I went to buy a complete bedroom set for our master bedroom and a TV stand for the game room on 3/26/2015. Here is the HELL we are currently experiencing: The Sales Representative ** in the Katy store did not complete our order correctly after spending 4 hours in the store, patiently waiting to complete our order. We wanted 2 full size mattresses to make a California king. She ordered 2 California king mattress without a base. After 2 weeks of waiting for our merchandise, she called and said we needed to pay a difference of $795.00 to obtain the 2 mattress we wanted. An additional two weeks later, we received the bedroom chest and bed frame ONLY.

We bought a leather couch and a recliner from Ashley furniture $2995.76 and they said it was quality furniture and that it would hold up for years. Well, it didn't last even 2 years. The couch is sinking in and the foam in the chair is flat and very uncomfortable, what a waste. Will never buy furniture from there again.

I purchased a living room set, and a twin bed at ashley outlet store in Grand Prairie texas on April the 4th. I received my living room furniture just a week ago, I am still waiting for the twin bed. I called them today to make sure they are on their scheduled delivery time which was today, and they told me that no delivery is for today.

My husband and I bought furniture on March 23, 2015 - over $3000 worth. It is now May 6 and we still haven't received all of our furniture. They stated 2 days ago that our delivery was scheduled for today. When I called to confirm delivery because I hadn't gotten a confirmation phone call, I was told that the rest of my furniture wouldn't be available before May 17. They delivered the wrong furniture the first time, then told me that the original coffee table and end tables that I ordered were discontinued and that I couldn't have the ones in the showroom because someone else was going to buy them. Then I was told to pick out some new tables. I picked them out online, spent the next 3 hours trying to convince someone that those tables actually exist - they insisted that they didn't carry those tables.

We bought a reclining sectional sofa and bought the warranty. The recliner handle broke. We contacted Ashley and they (eventually) got around to contacting us through Montage. Montage has totally dropped the ball. It has been several months and they finally sent something that wasn't even related to what was broken. I hold Ashley responsible -- since we bought the warranty through them. If Montage is such an incompetent company, why do they contract with them? I would imagine customer satisfaction should be one of Ashley's primary goals -- they will not meet this goal as long as they work with Montage.

I purchased the chair and additional accident coverage on Dec 30, 2014. I was called about one week later that it was in. When I arrived with an friend's truck, the chair was no longer there. Another chair had to be ordered which took about three weeks to arrive. When there was problem the first time, free delivery was offered and accepted. However, when the chair came into the store, I was told that it would be another week before it could be placed on the truck.

I will NEVER NEVER NEVER BUY ANYTHING FROM ASHLEY FURNITURE AGAIN AND I ADVISE ANYONE ELSE NOT TO PATRONIZE THIS ORGANIZATION. Purchased a sofa and recliner in February. Still awaiting delivery for the sofa. Just received the recliner 2 weeks ago. Salespersons and warehouse staff have accused me of lying about delivery dates that they have failed to meet because of backorder. How can you order in February and still not have the items in May? Still waiting for the manager to call me back and cancel the order. I am not paying for an item I never received.

Manufacture defect on Item Number T 517-4. This Nestor sofa table I ordered FROM Ashley Home store Gaithersburg, Maryland and I pickup from store and I fixed it on 4/4/15. There were some defect and I need the good condition table. As per the discussion I had with Ms ** I have attach the photos for your reference. I already took it from the store, over there they just open the box and close it so over there you can not detect these defect. No point contacting the store and they are not taking the responsibility. If you need you can send somebody to inspect this and I have bought some more stuff from Ashley Furniture and problem is only this. STILL I HAVE NOT GOT ANY REPLY FROM THE STORE AT Gaithersburg, Maryland.

We bought a sofa from Ashley's in Roanoke, VA on April 4, 2015. We were not sure we really wanted it, but felt some pressure from the staff to make the purchase. So we applied for the store's no credit check financing and bought the sofa. After we got home we reconsidered our purchase and on April 15 decided to call and cancel the order. My husband called and was told that they would have to speak to the manager about the restocking fee. We spoke to the manager the next day who informed us that we would have to pay the fee because the sofa was already on the way to the store. So we discussed it some more and decided we didn't want to lose the money and called back on April 18 and told them we would keep the sofa.

Purchased February 16th, 2015 - Chair mechanics works great, fabric condition excellent. My complaint: The recliner, purchased for my bedroom, has a terrible smell. A chemical smell that has managed to go to my living room. We have an overhead fan on and the window by the chair open. Second morning it still stinks and we are coughing. Calling the store Monday. On another note delivery was canceled and had to wait till May 2nd, 2015 for delivery. Very disappointing.

I went to an Ashley Furniture store for the first time last Tuesday. I was looking to try out mattresses, and I found the salesperson to be nice, if a little pushy. I was considering a queen size Tempur-Pedic bed, that was roughly $3000. I do not make decisions like this impulsively, so I held off and decided to buy just 1 queen size Tempur-Pedic pillow and Dri-Tec pillow protector, a purchase that totaled $233. Little did I know that pillow/pillow protectors purchases are final. The second I swiped my card and they handed my receipt: Poof! No return.

Never had such a bad experience with any store in my life, period! They have half-educated staff who are only interested in making a sale. They show you something, giving all the wrong information to get you into buying. I was shown a full slat roll bed and was even told that I would not need a box spring anymore. When the bed arrived it had a total of three slats and there was no way it would support a mattress without a box spring. When I went into the store to complain, the staff, especially the most disrespectful manager ** went all the way to call us beggars looking for stuff for free!!! I have never been so humiliated in my life, that too for a mistake made by the store. If there's anyway you can avoid going to this crappiest store, please, please, please don't go there!! Now we have to spend another $120 to get new box spring for the bed. :(

Ordered a power love seat and power couch and a coffee table. 5 weeks later the table was not in but the table was not available. On delivery day the couch and love seat were delivered and both were ultimately rejected, the couch for inoperability of one of the power recliners and the love seat for being USED merchandise. Upon analysis of the love seat, it smelled and was contaminated with hair and a glitter substance. Pictures were taken and sent to Ashley Corporate, who tried to sell us more stuff!! We cancelled our order and are awaiting a credit to our credit card. If there are any refund issues, we will file a complaint with the local Attorney General.

I bought a mattress from Ashley Furniture and a couple of weeks later I noticed the mattress is not leveled throughout anymore. It started sinking and did not come back up. One day I woke up and later on my neck starting feeling funny so had see medics at work. I called the Ashley customer service and explained the situation, which at first they seem like they care. They decided to send a technician. Six weeks later here I am still with the same problem and they want another 3 weeks because they said they have only one technician and he called in sick.. I would never recommend Ashley Furniture to anyone.

My husband and I went into Ashley's for the first time on February 2015. After a few minutes of looking we finally got helped. Anyway we purchased a "set" that included a 6 chairs, dining table, plate mats, 2 dishes sets of 4, and a rug. We have received everything but the rug. We called. They kept telling us the rug was being back ordered. a month later we went back to exchange it for another one. They told us 2-3 weeks. It’s been over a month again and nothing. I called. They gave me a tracking number and it says it got delivered on March 17. Called customer service back. Got told that was the tracking number for the first rug we purchased on Feb. and that they don't have any information on the new one we purchased on April 1st.

Is there any recourse for the disastrous Durablend Ashley Sofa? Our couch started peeling after the warranty expired. After speaking with the company that sold it to us, they suggested since it was out of warranty that we reupholster it. I spoke with an upholstering company and when I told them it was an Ashley sofa, he said he would not bother to re-cover it because they are so cheaply made. We would be better to start over and purchase a better brand, rather than spend $800-$1000 to cover the one we have. This from someone who stood to make some money from our business. Imagine that, a company that was honest.

We received our sectional, it came incomplete, we were missing a cushion, the delivery person called customer service and took pictures and they promised to send piece in a week. It has been two months and I still have an incomplete sectional, customer service is horrible, wait times over 10 minutes any time of the day, they sent us fiber fill and fabric and not even enough filling, technician came today extremely unprofessional, no name no nothing, showed up to tell me I need more filling, I still have an incomplete furniture, I can't return, can't do nothing but wait. Lesson learned I will NEVER shop there again, for that, I rather go to Walmart and big lots and save money and I guarantee you that they "accept returns".

This is the worst experience I've ever had. Almost 3 months later I still don't have my daughters bed frame. The delivery dates constantly change and then when you call no one knows anything it. I can give them a zero-- that's what I would rate them. I'm extremely unhappy and will not recommend them to anyone. The customer service along with the incompetent sales crew-- worst experience ever...

My husband and I ordered a couch from Ashley Furniture through Libby Furniture in Torrington, CT on 2/25/15, paid in full. They said 3 weeks delivery...it is now 4/27/15 and we are no closer to getting this couch. Every time I call, I am being told it's on the truck, it's off the truck. Libby has been no help! If we don't get a date by tomorrow, we will be cancelling the order. Do not shop at either of these store. Terrible consumer service and a complete waste of time!

Should have read the reviews before shopping here. I may have saved myself some money. I bought a table and within a year it starts to bubble both montage and Ashley unwilling to help. Ashley offered to help. Waited 2 weeks with now gift card. I call back and now they won't help and hold true to their word. I understand they have cost effective furniture but if you can save a little more but from somewhere else this place is not worth it and you will be replacing your purchase within a year. It's sad customer service is no longer something you can get from a company.

I bought an Ashley Sofa and Two Recliner Chairs. The seat covers are made of faux (fake) black leather, looks like textured black leather/vinyl. Not sure how long I have had them, not very long but more than a year. So no warranty. One day, I noticed that areas of the textured vinyl covering (black leather look) that is glued/sealed to the cloth seating fabric is peeling. Large vinyl flakes are coming off!!! It happened to all the seating furniture at the same time! Seems like poor choice of fabric material. I am very disappointed with Ashley selecting that fabric!!! Sofa and chair look like they have a disease now!!!

I purchased a Stearns and Foster Mattress in 2012. The mattress was $2179. I thought that the quality of the bed would be better, since it was a more expensive mattress. Within a year, one side of the bed was collapsed. I let two years pass and the side of the bed got worse. I was purchasing another Stearns and Foster and told the salesperson about my existing Stearns & Foster mattress. She explained that they had a problem in 2012 with the sides of their mattresses collapsing and that I should file a warranty claim with them.

My fiance purchased a living room set from Ashley. We also purchased an warranty that suppose to cover damage or cleaning. Well, my fiance had got it dirty and I called to have someone come clean it. They took me through hell. I had asked for my refund of the warranty and I'm still waiting for it. First I had to fill out some forms and they wanted me to send the original receipt of purchase including the receipt for the warranty. Not happening. I've sent several email with pictures, and copies of the documents. They claim they never received it.

Late delivery. Driver did a U-turn on my lawn......ya. Customer service said the tires don't look right. AVOID LIKE THE PLAGUE.

I had placed an order for a reclining sofa and loveseat in March 2015. I was told it was in stock and would take a couple of weeks to be delivered. Of course once the paperwork was signed and my credit card swiped they then tell me it's on back order and will take till April 29th. They called me April 20 to say it will not be available till May 12th! And the sales person who called said they doubt it will then and that they are sure they will call again to reschedule. They doubt it will come by memorial day and maybe not till mid June.

I received a sales call yesterday asking me to come to your store in Palm Desert to take advantage of a sale. I have made two purchases at this store. After the first about 2 years ago I called about a problem. No one ever called me back. In spite of this I made another purchase within the last year and had a problem at time of delivery. I called and emailed a number of times and no one has ever gotten back to me. When the salesperson called I explained to him how I cannot buy again from Ashley Furniture until someone calls me back. I had actually hoped to get a call today from a manager at least to find out what happened. Nothing. No call. It is obvious that no one cares at that store and once a purchase is made they wash their hands of any responsibility for customer satisfaction. How sad.

What happened was I bought a sofa set. Within 2 months the sofa was supposed to be leather started cracking. Which is there had the factory warranty they replaced it for a new sofa set. Which was more expenses than the last one which I thought was leather but was not. I paid extra money for another sofa set... Here two years later the arm on the sofa started cracking. They have some very cheap furniture that does not last no longer than two years the most. Then they ask you "Do you want to purchase another another sofa set. This one is going to be more expensive and should last you probably 5 years." So what type of game are they're running over there?

We purchased a Power Reclining Sofa from Ashley in Feb. 2015. It was delivered two weeks later. About a week or two later we noticed that when you open or close the recliner on the right side it would make a clunking noise and it wouldn't shut the whole way. Called store, and after several attempts to reach someone, they said they would have the distributing company contact me. They did and they said it was a bad motor and they would put it an order for a new one to be shipped. Once delivered we were call them back for a tech to come out. She never told me how long it would take.

I do not, under any circumstances, recommend this Ashley Furniture store and I would like to share my experiences as to why. I went there on Saturday March 14th 2015 to purchase some furniture for my newly finished basement. When I found the set I would like to purchase (1 sleeper sofa, 1 ottoman, 1 chair, and 2 end tables), I had to hunt down a salesperson to actually help me. I found a clump of them lingering around the front of the store. They seemed to be apprehensive of helping. So I approached a woman and stated what I'd like to purchase.

My wife and I ordered >$3,500 of furniture from Ashley Furniture in Bowling Green, KY on 02/12/15. We still don't have it. Out of 3 recliners, 1 loveseat/sofa combination, and 1 table; we received the table and a poor quality loveseat/sofa on schedule (5+ weeks after placing the order). Since that time they have come back out and delivered 1 of 2 matching recliners. We have still never seen 2 recliners and the promised new loveseat/sofa (replacement for the defective unit). Multiple deliveries have been scheduled and then cancelled at the last minute with excuses like "your furniture never arrived in our distribution center" and the best of all "your furniture got here but it was mislabeled and really isn't your furniture".

Ugh. My fiancee bought this furniture right before we met 3 years ago. We have had Guardsman out numerous times, one time they approved a request and fixed a broken (shattered) dresser drawer. Gee, thanks. Never mind the missing finish from the coffee table, end tables, peeling couch, beat up bed frame. Who cares that thousands of dollars were spent after they completely DUPED my fiancee into believing their furniture was high quality. In the beginning, he told me how "high end" their furniture was compared to the cheaper places, how they had shown him comparisons. Oh, that's great. Because after moving the coffee table to vacuum the rug, the leg splintered.

We bought furniture from Ashley twice now and the first time wasn't too bad but this time we have had troubles with them. At first when the delivery guys game into set everything up; they dragged my daughter's desk and dresser across the top of my newly put down tile. I called and they sent a tech out and he said there was nothing he can do they will have to bring new out. Today is the day and when I called Ashley, she said "we never confirmed it," and of course yet we did.

Now that I'm on here I see this is a recurring issue for Ashley. On 3/29 I ordered an "Ashley" mattress and motorized base for $3,000. They set the delivery date to 4/10 and on 4/8 confirmed that delivery would be 4/10 between 12:30 and 4:30. On 4/10 they call me to inform me that I need to confirm my delivery date for 4/14. Now I gave my bed away this morning expecting the new one, I took today off of work and can't take any more the rest of the month but here's the kicker. When I called the store they told me they'd see if another customer ordered the same bed and they'd see if they could grab one. So basically, there's a very good chance that another "angry" customer yelled loud yesterday and got my mattress.

I bought a bedroom set in January 2013. The dresser is coming apart. Ashley convinced me to buy insurance from Guardsman to cover the set after the 1 year warranty. The Insurance was not cheap and now Guardsman is telling me they don't cover furniture falling apart. Ashley misrepresented the insurance and needless to say, I would never purchase anything from either Ashley Furniture or Guardsman ever again. What a ripoff!

I bought 1800 dollars worth of furniture from Ashley's to furnish my new apartment. Sofa, chair, TV stand, Sofa Table, Dining table, and 4 dining chairs. I actually have no issues with the anything aside from the sofa and chair, the two most used items on this list. On arrival, I actually turned away the chair because one of the legs were turned wrong, leaving it pointy at the bottom, did not sit flush on the floor. 2 weeks later, I got it back and now, most of the legs do not sit flush with the floor and digs into the faux wood linoleum floor and the sofa, is very uncomfortable, the cushions are nearly flat and there is a weird indention now on the sofa from the cushions where we sit most often. I won't be buying any more sofas or chairs from Ashley's.

I purchased chair & ottoman on 3/22/15. Not until I signed the purchase agreement did the salesperson inform me that delivery of the furniture would take 2-6 weeks! I was not happy with that at all and she assured me it should be closer to two weeks. After two weeks passed I called and was informed that they are low in stock in the particular set and it could be another 6 weeks before delivery.

I would not recommend Ashley Furniture, the prices are cheap for a reason because the units fall apart and even though they say the furniture is under warranty and the owners care about customer satisfaction...not true. I've been waiting almost a year for replacement drawers. I've gotten three different shipment dates and then someone cancelled the order twice. I call corporate and spoke to a woman who chewed me out - told me they are independently owned and there was nothing they could do and hung up. Don't waste your money. Invest in a product that will last and is backed by a company that does care about quality and value their customer.

My Husband got a sofa bed, chair & ottoman, needless to say all 3 parts the leather is peeling off. Mind you this is in our living room that no one ever sits in. The furniture is awful & when I call because I no longer I have the receipt, they tell me they can't do anything. I have given the Serial # pictures And all this I just insane, I will never buy from them again.

We have spent over $15.000 with this company. They talked about how good their premier protection was. So we wanted to cover ourselves cause you never know what can happen. I noticed my leather on one of the table seats was peeling so I went to the store and they said it was covered under the 5 year coverage. I called the protection plan company and told them what was happening and before I can barely get it out she said it's not covered. So please tell me what is the use of buying the plan if it is not going to cover the parts that needs to be repaired. Now I don't know if they sold me real leather or not. I will know next time. And I just bought a bed 3 days ago. Signed not satisfied.

February 16, 2012 I purchased a Durablend Black Reclining Sofa ** and also purchased the Durablend Black Reclining Loveseat w/ console **, and purchased the 5-year Extended Warranty **. The seating surfaces on the couch are peeling off life like a person who had bad sunburn. The recliner is broke and had gouged my wood flooring badly. I called to file a claim ** and was informed these issues are not covered. I really loved the looks of the set and when told about the extended warranty I could get which would cover anything that could go wrong with it in the next five years I was sold!

It seems a lot of people have had bad luck with Ashley. My family has been shopping at Ashley in Amherst NY for the last year or so. We have always had great service and help although the associates can be pushy. All of our furniture has been great. We purchased a patola park sectional last year but sold it due to a relocation. Recently we purchased a couch, loveseat, bed set with dresser, end tables and a mattress and although we got a great deal, the delivery is delayed for 6 or 7 weeks. Very annoying and it sucks that most of you have had terrible experiences. Just be sure to get everything promised in writing and signed by multiple employees.

I purchased a couch from Ashley Furniture and I also purchased a 5 year warranty with it as well. A year or so went by and one of the heating pads in the seats stopped working, and there was also a small nick in the couch as well. I called GBS enterprises and told them the situation, and they sent a local repair man out to fix the problem within 2 weeks or so. He took care of the nick the best he could and told me that they need to send him a new heating pad so he can come back and install it. A month or so went by and didn't hear form GBS or Ashley Furniture. I called them back, and GBS said they needed to get a hold of Ashley Furniture, and they said they would give me a call back which they never did. I then called again and they said the same thing, and never called me back.

I purchased a bedroom set Feb.10th, 2015. I was scheduled for delivery March 2nd only to receive a call on Feb.28th to learn I had been rescheduled to March 31st. I received my bedroom set, the bed was damaged, the dresser is wobbling, bed rails broke, nightstand damaged and last but not least I had no mirror for the dresser. I called March 3rd and spoke with the rude and lying manager **, whom I been corresponding with since the whole delay of my furniture.

I bought my bedrooms set last year and it broke to pieces in less than six months. Their furniture is not made of real wood. It was made of some cardboard type material. That thing only lasted four months. Please save your money and go somewhere else.

We have no children. It is just me and my husband. Couch is ripping apart. The couch is a year and 5 months old. The store said there is nothing they can do, it is out of manufacturer warranty. Called corporate. Sent photos, filled out forms, emails, phone calls. They said it will take 6 weeks before responding. They call me and say nothing they can do and it was normal wear and tear! Bull!!

Delivery was 5 weeks. Recliner did not operate. Called service. Was told they were a week out and service call would be during mid day. Explained they needed to be more customer oriented and not expect one to take a day off work for them to fix a problem that should have been identified prior to shipping. Yet to get resolved. Will see. Certainly no one contacted gave a hint of customer support.

They reported my account on all 3 credit reports as being more than 30 days due on one or more accounts. I am the primary account holder, my husband was managing this account. When I called to inquire about the report they stated they did not have a number on file, therefore could not alert me of a past due balance. This is poor customer service.

My furniture is falling apart. It is just me and my husband here. Customer service is a nightmare. Had this furniture a year and 5 months so now it is out of warranty. The communication with this company is horrible. Update:3/27/15 Corporate called me and said it is normal wear and tear. Are you kidding me? No way. It is just me and my husband here. No kids, no visitors, nothing. Still no phone call from corp. Manager. I did get ahold of the Springdale manager who was a nice man and tried moving the issue up. I can't believe they would not send a tech out to even look at this prior to my blood pressure going up. I'm honestly done buying anything. I'll throw bean bags in the floor!!! I'm soo done. :( I love this furniture I really do but this is so not right. Their quality is an awful.

I bought four rooms from their store in linden NJ. After three weeks i had them missing two beds then they send me two beds after 100 phone calls. But again one of those beds missing the railings. And now back to phone calls again. Never recommend them to anyone.

We were in the Decatur Ave store in Las Vegas NV. We liked a sofa, but were unsure if it was what we wanted. We were told that there was a sale at 35% off one item and to hold that price, we should put down $150. We asked if we could get the money back if we changed our minds, and were told by two salespeople that yes, we could just call and cancel the sale.

I ordered a couch from Ashley, they never called me for delivery. Never called me back when I inquired about a bed and I've been waiting 3 months for a $400 couch part that I was just told they never ordered. They are terrible!

Went to Ashley Furniture to buy a kitchen table and 4 chairs. Had to wait 3 weeks for it to make it to the warehouse. The table was damaged had a crack in it. The chair leg was chipped and they still try to give it to me. Ask for a supervisor or manager, waited for an hour and 20 minutes and still no manager or supervisor. So I gave the table and chairs back and went to the original store red purchased it to get a refund and they told me that they couldn't give me a cash refund even though I paid in cash. They said that I have to wait 2 to 3 weeks for a check to come in the mail. Needless to say I will not be shopping at Ashley Furniture no more and would advise anyone else to stay away. Their customer service sucks - was not very helpful at all. I'm very disappointed.

The furniture they sells is junk. I bought a recliner couch and love seat recliner over 2,000 dollars 3 years ago and the cover started to come off. Went to store. They said it had 5 years warranty on the material. They will furnish the material if I pay to recover. That don't sound fair to me. It look like they should recover it too. Ashley Furniture in Gonzales, La.

I had purchased a table and 4 chairs from Ashley Furniture. I had spent over $1000. The table came cracked. The chairs were chipped. They couldn't find all of them and all the boxes were already torn open. There was no supervisor or manager to talk to. No one would help load the stuff in the back of the truck so we had asked for a refund. They told us to go back to the store that we had purchased it from. The store says that they can't give us a refund in cash. That they have to mail us a check yet we paying cash. I would advise no one to shop at Ashley Furniture. Your product will not be satisfactory and their service is horrible.

I was sold a warranty that would cover if the sofa, loveseat, chair and ottoman fell apart or ripped or even if the cats tore the fabric. 4 years ago. Well, yesterday I found 2 seams that have come apart on the seat cushions, all at the same place on each cushion. Looks like the thread came out or the fabric is unraveling at the seam. This should be covered, right? NOT! Not covered by the warranty... I paid an extra $130 for 5 years of no worries and the insurance said this is not covered and neither is cat damage. This is insane $3000 for furniture that doesn't even stay together for four years. Now I understand why Ashleys never sent me a copy of the warranty. And why they did not have one on hand that day I bought the furniture and the bogus warranty.

We purchased DuraBlend couches from Ashley Furniture 9/3/11 in Boca Raton, FL for $899.95 which started flake and come apart at the 1 year mark. Having the 3 year in Home Service they came over only to say it was "normal wear and tear". Not true.

We ordered a couch and loveseat from Ashley Furniture. They told us we would receive both pieces on Feb 7th 2015. January 22nd we went in to ask for our money back because we wanted to get furniture sooner because we had fold-out chairs and a futon to sit on and my husband is on disability due to back and leg problems. We were treated very rudely by their employees. They told us then that they had an "all sales are final" policy that wasn't mentioned at the time of sale. They also told us that we had signed a contract with them and that the furniture was being made especially for us. Later we called their customer hotline and was told the same thing and that our furniture was being delivered on two separate dates. We called because our loveseat piece had not yet arrived. They told us that it was on back order and that it would arrive by March 21st!

December 28th 2014 my husband and me went to the Plymouth meeting store and looked through the stock. We found a three seater and love seat we liked so we spoke with the sales person and ordered it. We got the insurance to cover it just in case as we are expecting our first child so wanted something of good quality. It took 4-5 weeks to come. We have it now 6 weeks and noticed within the last three weeks the lacquer that they put on it is coming off and exposing the leather that they dye before they lacquer it. All this has happened on the back padding where your lover back would rest, this is on the love seat as this is where we sit.

Bought the sofa/loveseat and the 5 year warranty 4 years ago and needed to get repairs on the cushion around a year after owning it. Then needed the arm repaired for cracking and peeling 2 years after owning it. Now 4 years later and after replacing 4 cracking/peeling cushions there are now three peeling areas on sofa and Ashley won't uphold my warranty for "accumulation" issues. They state since there are multiple issues with the sofa that the warranty isn't applicable, that it is the owner's fault. Ridiculous! Crest is the company that enforces the warranty for Ashley and their staff have been horrible. One delivery man asked for a beer, another time, after waiting 3 weeks for my couch to be repaired and delivered, the wrong couch was delivered to me instead and I had to wait for my correct couch to be delivered again then afterwards.

I purchased a sofa, love seat and two ottomans on March 14, 2014. I was told to call in a few days for delivery date. I called the number on my receipt for delivery on March 17th and was disconnected two times. I finally called the store and was told it would be delivered the last week of March. But not given a exact date. I was told they would call me with this information. On March 26, I had not received a call so I called again the number clearly listed on my receipt for delivery. No one answered. It rang and rang. So, I again called the store. I inquired about why I couldn't reach anyone about delivery and was told I must have an extension number to reach anyone. It doesn't not list any extensions on my receipt nor does it say that when you call the delivery number. Then I was told my order was on delay or back order. No one bothered to call me regarding this matter. I was told they make the furniture to order. Really??

Purchase our 5,200 bedroom set cash. Jan 13, 2015. Ashley's has made 3 trips to our home. Bring pieces of our bedroom set... Still waiting on King Mattress and 2 Box springs. We got a call yesterday that they will be delivering "ONLY 1 Box spring" on Friday March 27.... We have told them to deliver the mattress and box springs all at one time! And then we're told the other box spring and king mattress is back order.. since January. What the HELL!!!!!!.. Why do they sell something they don't have? We were told they had them in stock the day of purchases. I have talk to many people from customer service to warehouse delivery and order department.... even an e-mail CEO.... Oh "then I was told the orders were filled" first come first served, buy sale!!!!! I'm be on PISSED!!!!!

DO NOT SHOP AT ASHLEY FURNITURE OR PURCHASE THE WARRANTY PACKAGE FROM MONTAGE. They don't honor their word, they take your money and they use every loophole possible. I have been trying for 6 months to get my brand new sectional repaired, after totally being frustrated with Montage coming out over three months and still not repairing it, I demanded a refund for the warranty. I still haven't seen it, if you call the company they don't allow you to speak to a rep. You can only fax information. This is a horrible way to take advantage of a single mother. DO NOT SHOP AT ASHLEY OR USE ANY OF THEIR SERVICES! TRUST ME THEY ARE CROOKS!

I should have checked online reviews before buying the recliner from Ashley Furniture. AF sent flyers for few weeks, advertising warehouse clearing sale. So, my husband and I went to the nearest AF to buy a sofa. After talking to a nice lady who works there, we ended up buying a loveseat recliner for $1000. The lady said that it would take about 2 weeks for the delivery but usually it takes less than that. She also mentioned that it could take up to 6 weeks at the latest. I was not happy about the waiting time but I really liked the chair so I said it is ok. For some reason, contract said 2 to 8 weeks. So, it was wrong from the beginning. I just didn't want to see it.

I bought a bed yesterday, paid in full even though the bed was back ordered for 3-4 weeks. I get home and realize the bed I just bought was too big for the room, so I called the very next day to cancel. Should be easy enough since the bed is back ordered for 3 weeks right. Wrong! I am told I cannot cancel. There are no returns and no cancelations, which by the way they did not tell me any of that! So now I have to go pick up a bed in 3 weeks that won't even fit in my room.

After only two years of having our kitchen table and chairs, the finish on the top of the table started coming off. It looked terrible. I had to hide it with a tablecloth! (A couple other parts to the chairs were coming apart also, but that was not as concerning because we could somewhat fix them.) When I contacted the store they said they first said they only had a record of us in the computer as buying a dresser. I told them we had bought a bar w/stools, a complete bedroom set, and a kitchen table with matching barstools.

Bought living room furniture - sectional couch and tables with 5 year extended warranty from Patchogue, NY store in May 2014. Should have known not to when I learned before I made the purchase that all Ashley stores are independently owned and all have different warranty policies. The couch section has settled very differently than the rest of the sectional. It has also broken the frame 3 different times in different areas. I have had them here twice already for the frame poking thru the leather in back of the couch. The last time was last week, when the tech fixed it he said he saw where it was fixed and was broken in another spot due to poor build. He left and later in the day we noted it broken the same place he had to work on it.

We had problems from the very beginning on a top of the line 7-piece leather sectional that was delivered on Dec. 27, 2013. It started with the order being written incorrectly. The result was that the wrong pieces were delivered and it took 3 weeks to get straighten out. Within 6 months the leather on the back of one recliner began literally peeling! Ashley replaced that piece. Now, in March of 2015, less than 6 months later, the same recliner is peeling again. This time they refused to replace the whole recliner but sent just the back cover. When the installer arrived today to replace the defective piece he realized it was a different grain. He left taking the piece with him.

Ordered 2 recliners Jan 30th, told me I could receive them March 7th. Never happened then march 27th, not going to happen. Now they want me to wait until April 28th to see if they come in. They are the manufacturer, they cannot find out or ask why they are not done yet???? Customer service at Home office in Charlotte NC said you can wait or whatever option you want. HMMM they can't tell me how long it would be. So my option: get my money and then have to go shopping again. I wish I would have read the reviews before I went there, happens a lot!

Ordered a sectional sofa in January. Said it would be delivered in 3 weeks. Two months later I am still receiving calls delaying our delivery for even longer. Tried getting refund but they claim to have placed our money into a financier that does no refunds. Then tried to withdraw payment on the sofa I have yet to receive. Horrible customer service with no help or useful insights. DO NOT GO HERE!

I would not advise anyone to go to this company. They are rude, disrespectful, and they are very much so out of touch with good customer service. They are very rude and do not return phone calls. I would not recommend anyone to buy anything from this store, no matter what city. I have been trying to get my furniture for about a month. No one attempts to help you. All they do is talk down to you and offer you loaner furniture, so if that gets messed up that's something else you have to pay for. What a joke.

We bought a couch and loveseat from this store and were promised delivery March 20. Now it's April 6 for a schedule date but no guarantee the couch will be ready for that date. They want us to accept the matching pieces before the couch is ready. We do not want a partial delivery of furniture, all or none. I would NEVER buy from this store in Jacksonville FL again.

There were two Ashleys mattresses available - both were very firm & unacceptable. We upgraded & paid an additional $370.00 for a softer mattress which was a Serta or Sealy & was later said to be a Sealy. The delivery people delivered the original firm Ashley mattress & removed the plastic cover. After calling the sales lady she refused a return because the plastic cover had been removed. After talking to the Mgr. he also refused to replace the mattress. My wife is in tears with pain from a bad back when she attempts to sleep on the very firm mattress and sleeps on the couch.

After being told that all furniture pieces were in the distribution warehouse a date was set up for delivery in 3 different emails. It was delivered on the correct day but the 1st thing out of the delivery man's mouth was that he didn't have all the pieces but it would be delivered that evening. I started calling just to make sure....now I have to go thru everyone except no one can connect me to the distribution place....only contact they have with them is through email but assured I will get a call. Well after 2 trips to the store....no one will answer the stores phone. It's been 7 hours and no has called or can tell me when the rest will be delivered. Will never purchase from Ashley furniture again. The one good thing I can say is that the customer service manager ** was most helpful and professional.

I purchased a Mattress at Ashley Furniture Homestore on 5/10/2008 for the total amount of $1422.02. I purchased all the recommended items, such us a "Common QN Box" for the support of the mattress; I also paid delivery charge because I was told that unless Ashley Furniture Homestore delivered the mattress that it would ensure that the mattress arrived at my home without undergoing any damages. The sales person never told me that I was required to purchase a Mattress Cover to keep the warranty intact, Sealy's online warranty does not require that I purchase a Mattress Cover. Sealy's Warranty package was supposed to cover my mattress for 10 yrs from the date of purchase. Here is what they are saying to evade honoring the warranty. If the mattress was not covered with a Mattress Cover, which I didn't have, the warranty is void.

Bought a 14-piece bedroom set plus a media stand, extra night stand, mattress, and box spring and spent a lot of money. Since our purchase over a month ago they have been to our place 5 times to exchange and fix the furniture and still we are having issues. I finally got fed up with the store, which will never return a call, and called the corporate offices. They were just as unhelpful as the store. All they tell you is that they will email and call you back, no callbacks ever. It's gotten to the point where I want them to take everything back and they are refusing to return everything.

Ashley Furniture in Orange CT is horrible!!!!! ** who helped me pick out furniture was excited to help but when it came down to delivery dates, he lies about when my furniture was coming in. He gives me dates and they never come in then pushes back the delivery date a week at a time. I can't get in touch with him. I have to keep chasing and calling Ashley to find my delivery date. I can't cancel my order because they will charge me a 30% restocking fee when the furniture hasn't even left the warehouse yet. He lies and say they are waiting on 1 piece of item to come in then it's ready to ship but keep changing the story. I'm sooooo fed up with Ashley Furniture. They lied on my receipt and said I was aware about the 2-3 weeks delivery but that was a complete lie! These people are not to be trusted. I would never recommend this place to my worst enemy!!!

My wife and I bought a new dining room set (dinner table, 4 chairs, and bench), new sectional recliner (Toletta wedge zero wall armless recliner model # 5670119), and new night stand from Ashley Furniture Home store 7310 Miramar Rd. San Diego, CA. At the time of purchase we were told we would receive our furniture within two weeks, but 3 weeks after the purchase we still had no furniture! We finally got our furniture, but about 3 months later, one of the reclining mechanism on our sectional broke. Ashley sent out someone to repair the problem, but it took them 2 weeks to send someone out.

I purchased a queen size bed from the Broad st store. After I got it, it was so small that I want to exchange it for a king size. It has been 2 weeks now and I still be told something different. My husband left to another store and brought another bed. This place is crazy, I will never buy nothing else from Ashley.

We went to the Ashley furniture off Bryan Irving and dealt with a sale lady named **. We bought several pieces of furniture that was approximately $6,000 dollars. At check out time we had a charge for $500 for a protection plan we didn't ask for. I caught it on the bill and reluctantly went ahead and agreed to the plan because the price she quoted me did not go up. The sales person went over the bill and we talked about every piece of furniture and she pointed to it as she went over the bill. When our furniture arrived, our $500 ottoman was not on the truck. What a coincidence that it was the same price as the protection plan. When we called to ask about it we didn't get any help. When we asked to talk to the sales person, she never called back.

We purchased a sofa and loveseat from this company and it started to fade 3 months in. We contacted the company and they asked if we purchased a warranty. Answer - no! Result, we were referred to an affiliate company that would sell us some touch up paint or dye. This lead us to believe that Ashley already knows that this stuff fades and is sub par. Why we bought from this company, I can't explain. Will we be back? No! Will we warn others? Yes!

I ordered a sofa and loveseat combo in Feb of 2015. It was delivered in June of 2014 when we moved into our home. In Nov my loveseat broke, I called the store to have it repaired. The girl I spoke with informed me that she put it in the system and someone would call me the following day to schedule an appointment to come and look at the loveseat. I called on a Sunday and was told by Monday to expect a call. Well I waited a WEEK and heard nothing so I decided to call the store again. I was given the number to directly call the warehouse that schedules all the maintenance calls. I asked to speak to a supervisor, he then got on the phone and said, "Well we have been really busy and backed up and haven't had time." It's been over a week at this point and he hasn't had time???

I recently bought a nice sectional couch on 2/12. The sales representative told me it would take a week or two for it to be delivered to me (as I'm in the process of filling out a credit check) then after I'm approved for it, she tells me it won't be until 3/12 until it's ready for delivery. I'm already upset because I just was told way before then. Now a month later when it's supposed to be delivered, (and the couch is paid in full of a grand) they call to say it's been back ordered and I have to wait 2 more weeks for it. At this point I'm extremely irritated, and request a full refund. They then say that they have to see how this transaction is going to take place because I paid it off and it's "my" furniture now. No, it's not. I have yet to receive a call back for more information on my refund. I will never purchase from this company again that's for sure.

I purchased a set of Ashley couches and in 2 months the padding and the frame work look as if a 500 pound person used them as a bed. They sink in and the pillows are flat. So I call Ashley, since they stand firm and promote the great quality and warranty. Which turned out to be a total loss. They don't stand behind their product at all, basically you're stuck! There is no refund or exchange. I will never purchase any of their furniture again.

I live in Houston and went to purchase a bedroom set and living room set at the Ashley store on San Felipe St and OMG the rudest "team leader" I've ever met. I told him if they do price match which he said yes. I gave him my paper statement from another furniture place and he said "Oh yea no problem." Well he comes back after 45 minutes of waiting with a statement for a DIFFERENT kind of bedroom set that I didn't ask for. After asking him again if he was price matching the one I had gave him when I walked in he said "Oh you really wanted that one. OK let me see."

So I decided it was time to buy a new bedroom set, after not having one since I was a kid. Went all out and bought the Shay one. Beautiful, beautiful, beautiful. Total cost with everything $3500. Totally worth it (in my mind). Had a great sales guy who promised me the world. Went into the store on 02/21/15. I was told the bed was on backorder but I could have everything else by 02/28/15. I asked the sales guy, if I waited for it to ALL be delivered together, when can I expect delivery? He said I could have everything on 03/08/15. I thought that was a bit long but I said ok. March 8 comes along and I get everything but my bed. Actually I got the headboard rails but not the foot board. WTH? Didn't he promise me the extra week I waited would guarantee my bed? I was furious.

We have a couch that is 10 months old and the springs and cushions have collapsed. Contacted Ashley furniture and they sent furniture Tech to repair it. I asked repairman, "Where is this junk made? Is it in China?" and said "Yes." The repair was altered and it looks horrible. I contacted Ashley - told them this is unacceptable and they said it was restored to showroom condition. Well if you call this showroom condition where they took the old cushions and strapped them under the springs and also the under frame is cracked. They are mistaken. Now they tell me that I'm out of options. This is the worst customer service that I ever spoke to.

I purchased a whole living room suite from Ashley Furniture. They delivered a partial delivery. Said the rest was on back order for another 10 days. Never heard from them. 15 days later I called them, they said it wouldn't be for another 15 days but they would go ahead and schedule delivery. They said they would call 48 hours ahead to confirm. They called, told them I had to work. We reschedule delivery for that Saturday. They tried to deliver anyway! They came on the Saturday with only part of my order, said the rest of it was delivered earlier that week. Called them they said they had already sold my couch to someone else. It would be 1 to 2 months to get another one. I told them to just cancel the whole order and come get it. They went ahead and scheduled a pickup for 1 month from then. They get here to pick it up said they have a order to exchange a sofa not to cancel the order!!! Still fighting with them to get the order cancelled!

I ordered a bedroom suite - and paid close to $3000 for it. I was told I would get "white glove" delivery with this. In my mind this means a very clean delivery with no issues. On the day the furniture came, there were 2 people that came. The furniture was covered in dust from the warehouse it came from. They began to set up the bed (with under bed storage) and drawers and told me that 2 of the drawers on the bed did not close properly. When we looked at the, the rails appeared warped and bent. The delivery driver did call the distribution center in front of me and we ordered the 2 drawers that were damaged. We went up to inspect the rest of the furniture and they had left a grease spot on my brand new carpet which they did immediately clean. They did not wear booties at all coming into my house.

I ordered my daughter a new bedroom suite about 3 weeks ago. The salesperson told me it would take 2 weeks. No big deal. Then 2 turned into 3, and 3 is quickly turning it to 4. If my order is really being held up for the reasons another store, I was hoping to get the same set from, told me, it maybe be MONTHS before I get her furniture. My problem is not with the store I bought it from, but Ashley itself.

I bought a couch, sinking, a bed, spring popped out and tonight I went splat in one of their chairs. I will never shop there again. The chair is in the trash, I don't sit on the couch and I'm saving to buy a better mattress, sorry I wasted my money with this company.

We bought a recline zero wall slide recliner. It was delivered and within a week we noticed that it was leaning on one side. Called and they sent a technician out to evaluate and he determined that the recliner was faulty. The recliner had fallen so far back that it had dug a hole in the drywall behind. They said they would send some one out to fix it, and after six calls into the claim center and no response, we had to pay someone to come in and fix the hole in the wall that the damage caused. I will never buy from Ashley Furniture again and I have spent probably about $6000 in the past year. They are a sorry company... don't care about customer service once they make a sale. Very disappointed. Before this I would have sworn by them. Never again.

I purchased a North Shore Sofa from Ashley Furniture took out the extended warranty. Now 4 yrs later the sofa material on the back cushion is coming apart, can even see the foam when sitting down. They tell me it's not covered with my 5 yr warranty. They are BS around with the customer. It's not right. They will find every little excuse not to have anything repaired. It's ripping off the customer big time. PLEASE DO NOT BUY ANYTHING FROM ASHLEY FURNITURE STORE PLUS DO NOT BUY WARRANTIES. IF ANYTHING, READ THE FINE PRINT.

Our furniture came damaged and they said they would send someone to repair it. BUT AFTER 3 ATTEMPTS no one finally came. Then went to the store and found out the gift card they gave us for not living up to the repair attempts was BOGUS. All in all, I'll never step foot in another Ashley Furniture again. So ghetto and unprofessional... yuk!

Bought a baseball chair 6 days ago from these ppl. They tell me I have to drive an hour to pick it up or pay 65 to have it delivered. The chair is now splitting at the seam and I'm told I have to drive again to exchange or pay for delivery. Are you kidding me this company can't waive a deliver fee. Can't get my money back cause it's been over 48 hours since I bought it. This company will never get a dollar from me again.

I was so excited to get this sectional. But I have to say now that it's here I'm very disappointed in the quality. When we received it there was a slight tear in one corner which we took a picture of and I'm willing to live with. Also it was missing a foot which was sent out to us quickly. I have 11 grandchildren so I was looking for a durable sectional. My grandson took one of the cup holders out the other and I was really surprised to see that the hole wasn't even finished off. When I was in Costco yesterday I stopped to look at a very similar sectional but different brand. I lifted the cup holder out and it's completely finished off really nice.

My wife and I have been given several ETA's for a couch that we have been waiting for 8 weeks. We purchased our couch Jan 10th and have been given 3 different delivery dates. As of yesterday we're given an ETA of March 29th. and each representative we speak with keeps telling us the times are only an estimate so our 29th date could even be longer. I thought your lead time for back orders was 3- 8 weeks?? We are at 8 weeks today with no end in sight. Not impressed with your customer service. Since each time we are given the exact same statement (almost verbatim). NO Outcome yet, since no end in sight!!!

I had a dining table that was supposed to deliver on a certain date and they were supposed to call me 40 min before delivering the order. They have never call back to tell they are on the way and I called to ask what happened to the order and they said the driver came and saw the driveway has some snow and they decided not to deliver it. One week later, I received a delivery email that will deliver on Thursday 3/5/2015 and nobody showed up or call to tell why they did not deliver my order. I would say the worst customer service ever and there is communication between the drivers and the customer service. I called the customer service many times and they did not know what happened to the order.

Buying my first piece of furniture, I was looking forward to an exciting experience but it turned out horrible when buying from Ashley Furniture. Salesman was professional but there was some "miscommunication" between my sales associate and myself and I had $2000 of extra items added to my ticket that I specifically did not ask for. I was not pleased with this since I am already stretching my budget to afford new living room couches. I was expecting my total sale price to come to just over $2000 but when I went to pay I was told I owed almost $5000!!! Fast forward 3 weeks to my delivery date. I purchased a 6 piece sectional and a coffee table. After the first day of having the couches I noticed that 2 pieces were completely broken in the back.

I purchase over $4,000 worth of living room furniture a little over 3 years ago. At the time the salesman convinced me to purchase the extended warranty (rip off). It is me and my husband, NO KIDS, NO PETS. The furniture get little use as it is located in my formal living room (much of our time is spent in our family room). The cushions on the love seat are tearing away at the seam of the piping. The leather on the arms of all of the furniture (couch, love seat and recliner) has torn or split. The leather on the back of the recliner has also begin to split and tear. I contacted Guardsman (the insurer) to request repairs or replacement as I have the extended warranty. I was told that this is not covered. What the heck is covered if not damage due to poor craftsmanship. Any one out there up to join a class action lawsuit? WORD TO THE WISE STAY AWAY FROM ASHLEY! (UNLESS YOU ARE IN THE MARKET FOR DISPOSABLE FURNITURE.)

I had an very inexperience Sales Clerk, he got my order wrong. It took me 3 or 4 trips to the store to complete the order. Some of the items I ordered were discontinued and I founded out the day of delivery. My delivery dates got changed about four times, and some of my items got broken. One date that was set-up for delivery...and they didn't even show up or call me to canceled. Also they didn't even call me to let me know some of my items were discontinued. The warehouse did. Mind you I bought this furniture about 2 months ago. Still waiting for the rest of my items to delivered and to get a refund. They have very poor customer service and lack communication skills. I will never buy anything from Ashley again nor tell anyone else to buy anything from them

I purchased the Barcelona living room set 2011. The furniture is peeling very bad, I purchased the service warranty. I called to report the problem and was told they don't cover that kind of damage. I am truly disappointed and want to have this furniture fixed. Please have someone contact me back about this matter. My sale # is ** purchased 8/5/2011.

November 2013 purchased w/cash a sectional. January 2014 had a service tech called to look at the sectionals threading on the cushions. It was coming out. The back pillows that are permanently attached to the section were sagging. The chaise portion has a 1" gap. Told the service tech that we wanted a new sectional or a refund. He reassured us that new stuffing/seat covers and extra bracket would be ordered.

On February 7, 2015 we purchased all Maytag fridge, stove, washer and dryer. All high-end Maytag appliances. The delivery was made on February 28, 2015. The driver went to an ENTIRELY wrong postal code as that is how these idiots arrange their deliveries. They went to the wrong block of address which does not have our postal. The last item to be brought into the house was the washer. Now we ordered and paid for a GREY Maytag Maxima washer and dryer. The grey dryer was brought into the house, then the washer which was WHITE. Nobody in their right mind would purchase one of each.

I bought a large-sized painting at a discount price. I was told that the discount was offered because there is a scratch on the painting, and the sale is non-refundable. I am totally fine with the scratch, which is not very big. However, after I was home and hung the painting on the wall, I noticed the painting is not a rectangle - none of the four angles is right! This flaw is so fundamental, and the painting should not go for sale in the first place. We tried to refund it, but got an absolute NO with no mercy.

On February 18, 2015 I went to the Fairfield, NJ store to look at a sectional sofa I saw online and was interested in buying. I had called the day before and I got a price of $2525. I went to the store to see what it actually looked like and Thank God I did. That thing was humongous. It would not have fitted in my living room. So I looked around the showroom for something more suitable and I found a nice sectional. The salesman was nice enough and he gave me a decent price of $1168 (10% discount, free delivery). He told me I could have it by Saturday, February 21. I told him I would be back the next day to pay in full. That was February 19th.

I purchased a lovely black 'DURABLEND' sectional in 2011 for $2100 from Ashley. I also purchased the protective warranty for five years from GBS warranty services that covers frame, structural and upholstery damage. The material has held up well over the last three and a half years. And yes I have kids; six to be exact. Recently, one of the seating places on the sectional has started to peel and wear. I figured I'm still under my five year warranty, let me give them a call (GBS that is). I'm sure I don't have to tell you what happened, as it’s been said over and over on this site. Yes, it's not covered because it’s not top grade leather, but yet they cover burned upholstery, ripped or torn fabric/upholstery and even stained upholstery.

Sales associate, James, unable to answer questions about his products correctly. Pushed me off on someone else. Belittled his own company's products. Was not professional. And when I asked to speak with manager at the Huntsville store, no one called me back. I left two messages for her to call me with James himself and Tracy the secretary who answers the phone. Your store has no class or integrity.

I purchase a sofa sleeper February 17th, paid cash, was told furniture would be delivered in about 3 days then was told would not be delivered for about 3 weeks, March 10th. My issue is that I don't understand why it would take so long for furniture to be delivered when I was told the warehouse in same state I am in. Now March 1st and I still got another week to go. This is ridiculous. I have purchase furniture from other furniture stores and it never took this long to be delivered. I was planning on purchasing the loveseat next, but if I have to wait 3 weeks for that to be delivered, I will never order from Ashley again.

Well I purchased I dinette set and within a week of buying it, the bottom stabilizers started coming off and 1 chair snapped in half since then, and ALL of the chairs had to be welded. This is very aggravating especially paying 500 for the set.

Well all I can say is -- buyer beware! Ashley Furniture has such horribly deceiving policies just to ensure a sale. I purchased over $12,000 in furniture and items weren't delivered on time. When we tried to cancel and return an undelivered portion, they refused. They stated that you have to cancel your order within 48 hrs of purchase to get a refund (even though it can take them weeks to deliver), even though they didn't deliver on time (they actually defaulted on their promise...but I am to be held to the fine print). I told them I still had 3 rooms to furnish...about $30,000 more to spend...didn't matter! They simply refused to refund 1 stupid chair that they hadn't even delivered yet. I am held hostage by their policies...so frustrating!! Do believe I will be taking my business elsewhere! They simply do not care about their customers! Buy at your own risk!

We bought a matching couch and love seat from Ashley Furniture in Frederick MD on November 8th 2014. It was delivered 2 weeks later. Two weeks after that, a zipper on the arm of the couch fell apart and broke. WE did not touch the zipper; only thing I assume is when the delivery person put it together, he somehow may have damaged it as the zippers used on this couch are very flimsy. Any how we called the company and the manufacturer. They were supposed to send a technician to fix it, but then a week later said we were not in their service area. I just see this as them avoiding this problem. I recommend to everyone to avoid this business, if you buy from them just know that they do not honor their warranties on their furniture. We even went through the BBB and still got blown off!! Only thing left now is a lawyer to sue them. The company where the furniture came from is Mid Atlantic Furn. Dist. 7900 cedarville rd Brandywine MD 301-782-3800.

I made the mistake and trusted Ray **, a salesman at the Santa Maria, CA store when he had me initial and sign a sales agreement. I was not sure that the reclining sofa and loveseat would fit into our mobile home. He assured me that I had 30 days to decide so I signed unfortunately without reading each and every word on the document. The furniture turned out to be too big and I went back to the store 3 days later where the salesman told me he would ask the manufacturer to make the frame smaller. Another lie since Ashley only makes a certain model with a certain fabric as the manager later told me. It was when I was trying to get a refund that I was told, and shown on the agreement, that the "Sale is Final" as of Dec. 31.

Purchased sofa and love seat in 2008 from Ashley. Furniture started peeling in 2013 and is now peeling off in large sheets exposing all fabric underneath. Furniture is completely ruined. Will never buy from Ashley again.

** couple walks in with $5000 cash and was never approached by a sales rep. 4 ** couples walked in after us and was approach at the door. Only when we were leaving we was ask did we need help... Wow, really?

I went in looking for a new living room set, we were helped within 5 minutes of walking in to the store. The young man that helped us was very nice and had no problem showing us around the store. So we finally found a set we liked and purchased it in cash that day. We were told by the young man that helped us that we should get our furniture in 3 weeks but they say a month just to be safe.

I am also writing the company, however since this offers me a forum as well I will take it. Customer Service with the Ashley Furniture Store here in Pflugerville, TX started off great, the in-store staff was knowledgeable and polite. The delivery process however almost sent me into cardiac arrest. This company bought the cheapest telephone equipment money can buy. The system immediately indicates that you will be holding because everyone is busy assisting other customers (probably true since they suck at logistics), then you wait for at least 30 minutes, someone comes on the line and tells you to hold again (another 30 minutes), because the goal is to have you hang up. However, this is the secondary issue.

A purchase for over $900 was made on January 31st at 4 pm at the Burlington Store. On February 2nd at 10:30 am a refund was requested because of buyer's remorse. At the time of the cancellation we were told that it would take 2 weeks for our money to be refunded. It is now February 26th and we still have not received our money. We have called the store 3 times regarding this manner and were told the last time we called that the request wasn't processed until the 18th. How can you assist us in getting our refund ? Any help and advice would be greatly appreciated.

This store is horrible! We ordered $4000.00 worth of furniture. It took them 1 month, which was no problem at all, for them to call to confirm delivery. Once they confirmed our already scheduled delivery we gave away our furniture because we did not want two sets of living room furniture in our house. Two days later Ashley's truck never came. We called and called and called, but the store would not answer nor would customer service. We left messages and no one would call us back.

Ordered mattress. They called for me to pick it up. It wasn't there. Made me and pickup person wait in cold for 30 mins without telling us it had not arrived. Their delivery is a whopping $120!!! Then, Frank who was supposed to get it onto the next truck gown from a storage house... They're nothing but an over priced showroom. They even charge me the consumer, for the shipping from their storage place. Frank is crooked too. My ride to continually upsell me on anything and everything. Must be on commission. Ordered around the 15th Feb 2015. Today is 26th. Still no mattress. Sleeping on sofa bed all because of Ashley's and Frank!

Hello everyone - first of all I went to buy 2 full headboards & two mattress sets. Ashley Furniture gave me a delivery date of 2/22... Well they called to reschedule due to bad weather... snow.. rain...,etc. "OK I understand that". So they gave a date of 2.25.2015, so check this out they came ONLY with the headboards and bed frames... NO MATTRESS.. "what JERKS" ... Then on top of that they had brought the wrong bed frames for the bed.. **. SOOOOO then I call the store spoke to the manager...

Worst experience I ever had. Bought leather sofa sectional and leather started peeling after just one year. Called warranty and they say not covered. Called manufacturer and I came to know it's not real leather!!!! After a long talk they sent me some parts to replace but I have to pay $200 for installation.!!! Ridiculous and false advertising .... Stay away.... I did not have very good experience with my wall unit and bedroom furniture set as well.... Ashley is on my black list to buy and advise you all the same....!!!

Ashley Furniture sold us "extended complete coverage" warranty. Specifically told them we had pets, of course the salesperson says "it's covered, no worries". Worry. Run. Don't buy. Not covered, and it was a simple power cord. $400 bucks for "insurance" that won't cover a 12 dollar power cord. Rip off... GBS company is the warranty company. What a joke.

We bought a recliner at Ashley Furniture three weeks ago. It was supposed to have been delivered today. I stayed home from work - missed a day - and it wasn't delivered. Paid 600.00 cash. They said they sent an email saying it would be delivered...we did not. We were told it would be delivered Feb 24. I am steaming. I will report this to Facebook, anywhere I can. I wished we would have read all the reviews on Ashley before we bought anything from them.

On Jan 29, I ordered 2 chairs that I needed by March 1st for company. I was told 2-3 weeks, and they'd be here, no problem, by end of February. I was told yesterday they were backordered in production until April, and wouldn't be received until JUNE! I tried to cancel, but was told they only give in-store credit, and no refunds, and there was a 25% restock fee. I was told at time of contract signing that there would be a restock fee of 25% IF I RETURNED SOMETHING AFTER DELIVERY. BUT I haven't received anything, nor can they deliver. Don't listen to the sales rep... THEY ARE TRAINED TO LIE and mislead you. READ the contract in detail!

My daughter bought a house and ordered a brown sofa and ottoman mid-January and expected to get it in 4-6 weeks. A red couch arrived about five weeks after she purchased the furniture. Red does not go well in her living room and she was to have a housewarming party mid-February, two weeks later. They apologized and she is to get the correct couch sometime within the next month. For her trouble they were going to send her a check for $200 the following week. That week passed and still no check and still looking at red furniture. She has made more phone calls and they have now credited her $100 on the credit card she told them 10 times she does not have anymore. This is extremely frustrating. Their customer service and sales departments are horrible. Buyers be warned. Go somewhere else. I would never recommend Ashley Furniture to anyone.

Don't buy anything that is not real leather. We purchased the power recliner just like this and immediately noticed spots beginning to show under color showing through. At the time we were shopping I ask if this unit was real leather and was assured it was. This leather is covered with a Polyvinyl layer which rubs off any where there is any kind of abrasion such as even you hand moisture. We contacted the store right away and was told after much run around that they would send a technician out to inspect the unit. What they really meant was to touch it up. After that we contacted Ashley and was told that since we took delivery of the floor of the showroom the warranty was void. Say what, we didn't buy a defective floor sample but they stuck to their guns. Now we are stuck with leather that we have to baby.

We purchased a sectional in March. After three months and paying for a warranty we were told that it doesn't cover the material peeling up. It looks like it is 20 years old. Our la-z-boy sofa is 17 years old and was half the price, Odin great shape. I am so disgusted and disappointed in their quality.

My fiance purchased me furniture from your store in Arlington TX. He bought it for me for Valentine's day. He purchased it on 2/12/15. It is now 2/20/15 and we have yet to receive it! We were told it would be delivered on 2/14/15 Valentine's day before 12. At 3pm, he called to see what the hold up was and he was told the couch was damaged. My husband knows someone that works there so he called him and asked him to check if that was the case. His buddy said, "No, there is nothing wrong with the couch, the driver was just tired and ready to go home."