Ashley Furniture Reviews

We went to Ashley Furniture in Altoona, PA on Friday, July 31, 2015 to look for a new mattress set that we'd need for a guest room. Joanie, the Sleep Specialist, was very helpful and knowledgeable. She showed us several options and added some insights into what size mattress would best work for us. We purchased the set we decided on and it was delivered today, August 6, 2015. The delivery team was very professional and personable. We've made several purchases from Ashley Furniture and have never had any problems with the orders or delivery time.

So my husband and I have been buying furniture from Ashley for years, and in fact, the only thing in my new home that isn't Ashley is my bedroom furniture. We purchased a Tempur-Pedic mattress set for our bed and loved it... loved it till my side, the springs on the box spring decided to do their own thing. 4 months later, after spending hours on the phone, no less than 45 minutes each call to customer service, we had an approval for a re-select since the box spring is no longer available. My husband goes to the store, does the re-select and we think ok this is going to go faster than the past... WRONG!!!

Salesman lied. Told me the loveseat had a seat cooling function. I asked him twice to be sure... he lied twice. Bought it, and it's never worked right. Technicians have been out multiple times to fix it. It's not working again now. It's a lemon and I want some fair resolution.

This has really been the worst experience buying something in my whole life. I will never step foot in another Ashley Furniture store again. Late on delivery, didn't bring all the parts for my daughter's bed. Now I'm waiting 2 more weeks for the parts and I have a half put together bed sitting in her room. I thought I had ordered a desk but apparently they didn't ring that up so no desk. I have spent hours just trying to talk to someone from customer service. When I finally did I told them I didn't want this furniture so they can come get it but there is no return policy. Very bad experience so far and I am still waiting to see what's next.

Liked their dining set and bedroom set which were on sale for the 4th of July weekend. Bought stuff worth $4,500 (paid 3,700) on July 3rd 2015. The bill stated that stuff would be delivered by the 17th of July. Days go by without a call confirming the date/time of delivery. My experiences with IKEA and Target were so good that I thought Ashley's would be just as professional. My bad. I stayed at home during normal delivery hours, waiting for it. Finally, on Saturday (17th), I call the sales agent - it goes to voicemail. I call the store manager - goes to voicemail. Finally, call customer care to be told that the delivery department is closed on Saturday and Sunday and that I should call the 1800 number on Monday to schedule the delivery. REALLY?? I need to call and schedule delivery? It's their responsibility, isn't it?

When I saw my couch on the store floor I told the salesman I wanted a couch with reversible cushions to prolong the life, and firm cushions. He said no problem and proceeded to reverse the back pillows on the couch I liked. After waiting much longer than told I finally received my couch and loveseat in two separate shipments for a total of 49 days wait. After two weeks I noticed my sofa cushions becoming very out of shape. I tried to flip it over and discovered it was not reversible. Only the back pillows were.

We purchased (2) sets of bunk beds from Ashley Furniture store in Glen Burnie in February and they had to be ordered because they were out of stock. Since we were taking them to our new house in Delaware we would have to pick them up. We were in Delaware when the beds came in and my son volunteered to pick them up on 7/23/2015. This is when the problems started. I called the Glen Burnie store to give them a heads up about my son picking up the beds. Customer service told me they could not do this until I faxed my wife's signature and ID and invoice number and my son had to fax a photo ID also so I had to find a place in Delaware to do this. After going through all this when he arrived to pick them up they didn't even ask to see his ID.

My wife and I have a 5 year warranty on 2 pieces of furniture (through October 2, 2015.) Over the summer of 2014 we make many calls and on 9/30/14, we were finally reported some damage to our furniture. Technician came out 10/8/14. Showed him the slight tears on both pieces and he stated, "If I was you, I would only report 1 because they will decline any more than that. Just call back after this repair." So we get the one repaired and call back a couple months later.

They do not answer the phone. The delivery department does not answer the phone. They will send a text indicating your delivery date and you must reply/confirm the date but the return text and link do not work. Again, no one anywhere will answer the phone. I was on hold for 24 minutes, 19 minutes, and an all time record of 52 minutes with no results. I will never purchase from Ashley Furniture again. I will not purchase a pillow from them... nothing. The worst non-customer service I have ever experienced. I will go somewhere else, pay more or whatever just not to deal with them again!

Buyers beware!!!! I have purchased furniture twice from Ashley's in Southaven. BOTH times, I have experienced delivery issues and horrible service. The first time was Oct 2013. I had a house fire and was replacing mattresses and living room furniture. Everything was in stock when I paid for the furniture. I had to postpone delivery until my house was finished. Their customer service called me at least every other day for 3 or 4 weeks straight to schedule delivery. It seemed that after repeated requests, they were finally waiting for me to call back to schedule delivery because I had maybe a week or two of respite before I was finally able to call to schedule delivery. It turns out that they probably quit calling because they had given half my sectional couch to another customer....only I wasn't advised of that when I scheduled the delivery. I found out when they delivered half a couch.

As I'm writing this, I'm still awaiting response from Customer Service (I waited 40 minutes on hold to speak with someone, and 35 minutes with the agent with no satisfactory results). Several emails and phone calls, pictures from me, delivery guys and service tech. has not resolved anything. The service technician also sent his report and I was supposed to get a response in 48 hours. Now they want to send another service technician to check and report on the same thing. CRAZY. No one has even bothered to respond to my emails. Whichever agent I've spoken with keeps telling me to send more pictures. The queen bed was delivered without the supports, the breakfast table and chairs had chips and scratches. The bed frame is just lying on my bedroom floor for a week. There are kids in my house and an accident waiting to happen.

I've been doing business with Ashley furniture on and off for 5 years. I just recently lost my job and was 2 weeks late on a payment which I told them that I would be making the today. They said ok, and still sent someone over to repo the bedroom set. I told the guys that I made arrangements so they said ok, and left. Once I'm done with my last few payments, I will not be purchasing anything else from them.

The people in sales was very kind. My issue is the horrible quality. Normal use of our "leather" couches and it started peeling. Very disappointed. Enclosed pic. It would be one thing if we got a incredible deal but we paid normal price. We just moved into a new home and we're excited to get new furniture. Now we just throw a blanket over it. It is a complete eyesore. Started to peel approx 12 months later.

I purchased a dining table set at Ashley Furniture Tukwila store on 7/26. On 7/29 I want to cancel the transaction. I've cancelled the delivery, but the store doesn't allow me to return or refund the item that is still in their store. As their excuse, I did received a flyer when signing the paper. But there is no one told me what it is and there is no return or refund policy on the paper.

I purchased a couch and chair from Ashley Furniture. We picked it up on June 22, 2015. Within 2 weeks we had to call and complain of the chair cushion springs collapsing. We purchased a warranty that they tell me does not cover anything but stains or upholstery issues. They said this one time they would replace cushion. Then not even a week later on July 18th, 2015, my husband sits on couch and sits back and the couch makes a popping noise and the back of the couch which is a wood frame is broke.

I wish I had read all the reviews before purchasing furniture for my daughter's apartment. The bed did not come with a box-spring. We had to buy it separately from Amazon. The delivery folks dumped everything and didn't even bother to unpack. They were very rude and threatening in front of family members. The customer service folks who answered the phone after a wait of 45 minutes, had no clue what they were talking about and did not help. Never again Ashley furniture for me.

I saw a sofa and loveseat at Ashley furniture store that I like. The color was brown. I really like it a lot, so I told the salesman I will be back. I decided to look around so went to another store where I saw the same sofa but in a lighter color. I ask the salesman if he have it brown he told me no. I told him I saw the same sofa at Ashley in brown. I told him to write down the price with delivery and tax on a piece of paper and he did. I took the paper to Ashley and show them that I saw same sofa for less but in a lighter color. I even show them the of the sofa. The sales manager took over and told me he will match the price of the sofa. I was really happy. I told him the only reason why I didn't buy it from the other store is because the color is not brown. Ashley had both the brown and light gray. I pay for the furniture and we agreed upon brown. I call to change the delivery date because I needed time to remove old furniture since they don't.

I bought an L section living room from Ashley and high chair. The moment the delivery guy left I found out that the chair fabric has a cut. I called Ashley care. The customer service said will order the parts send you a technician to fix it. I did not believe my ears. Wasted three days to have the technician coming and he basically had to disassemble the entire fabric to fix it. If Ashley is a good company they should have replaced the chair not to waste three days of my busy time to have their technician fixing the chair at my home. If they send a quality product, I would have to waste three days of my life.

My husband and I purchased a 3,300 bedroom set from Ashley's (it looked so beautiful on the sales floor). After the delivery guys left we went to adore our new bedroom set and noticed holes everywhere all over the headboard, footboard, dressers. I called Ashley's and sent them pictures of the damage and they said, "Sorry, we can't do anything about it. That's just the way the wood is." WTF. I've bought other bedroom sets and never had this problem. I hope they get exposed for their corrupt ways.

After going shopping with a friend I decided to go ahead and buy some furniture for myself that I really like. It was explained to us that what you see is what you get, no special orders. So what I don't understand is why I still don't have my furniture. The customer service/delivery for Ashley's is terrible. But my friend and myself are left waiting for pieces to arrive. If you have it in the store and what you see is what you get how is it I'm still waiting on my order... This is just ridiculous. I'll never buy from Ashley again. Oh and my friend had to actually take an item off her order because they didn't really have a delivery date for it.

We bought a couch from Furnish 123 in Rice Lake, WI. They were great to deal with, got the couch when promised, etc. Then the cushions starting looking ratty and smashed down. My husband called them and they had their repairman come out and restuff the back cushions. We cannot ask for more. I have read a lot of the reviews about Ashley Furniture not holding up and it's the dealers that are not helping customers out at all. I can say that Furnish 123 in Rice Lake, WI did an outstanding job on standing behind the product that they sell.

After our home flooded here in Texas we needed to hurry and do repairs and get new furniture to replace what had floated down the river. As we were driving through a shopping center we saw Ashley Furniture and decided to look. HUGE Mistake! Like others have said, I regret the day we walked through the door! After buying 2 chairs, 2 recliners and a rug we were told it would be about a week for the chairs to be delivered but the rug was unclear as it would come directly from another place. So, the 4 chairs arrived only to find that one of the recliners was broken. I started making calls to "customer care" as they call it only to be kept on hold for 30 min. each time I called. And, no answers.

I was lied to when my furniture would be in. Then 21 days later my furniture was finally in warehouse after several phone calls trying to locate items. Then when it came to delivery I was lied to and told truck was broken on side of road. I live 3 miles from warehouse therefore I said I would drive to truck on side of road and get my furniture" and then the story changed and it was a warehouse for me. I came and picked up my furniture after it was suppose to be delivered and never was. They had one excuse after another where my items were and why the truck wasn't able to deliver when I live 3 miles from warehouse. Very disappointed in the service I received and the manager was also rude and a smart ** on the phone with me. Would never buy from them again.

It's been more than 3 weeks since delivery of a bedroom set. Dresser was broken upon delivery. After days of a technician coming out, no return phone calls, no communication from them and 2 visits to the store myself (one time they said the new dresser is being delivered that day, but we never got a call about it and it was already 6 pm) along with missed work time, they finally delivered a new dresser. It was broken, again. Now we have to go through the, "we'll call within 24-48 hours," routine in which the two of the three times they said that before, they never called. Since our work and weekend schedules are filled, we will be going well over a month between purchasing the dresser and getting a new one.

I am more than angry. There is no way I will ever, ever, ever be buying anything from Ashley's again. Me and my husband walked into Ashley's one day and we bought a mattress together! I was thrilled! A couple of days later we received the mattress - and come to find out we received a king sized mattress and a queen sized box spring. Who in their right mind would ring that up so stupidly? Anyways we called and called and called. We kept getting hung up on. They finally let us exchange it - the bed is completely uncomfortable and I will never ever be buying or shopping at Ashley's again.

I just left the Ashley furniture store for in Jacksonville Florida (Blanding Blvd.). These guys are total ripoffs. Bottom line the price was $2600 for what I wanted. By the time the young kid adds up the price (which took like 20 mins) I'm At $4100!!!! What!!!!!! So he goes and grabs another sales rep who acts like he can make choices amazingly. The price drops to $3100 then he says "You MUST Buy the protection plan" (says who you?? The seller). I don't want the protection plan. His reply is "This is the price, with the protection plan." They kept asking me where I wanted my monthly payment to be. You haven't even given me a grand total at that point. I'll never buy from them. Don't force your protection plan on me to help cover your margins or help with your kickbacks. So I went and bought a better set up the street. CASH. Very disappointed in the service.

Ashley Furniture, IN customer care: This is the worst customer service experience of my life. I called the (809) 509-8863 service number yesterday and was told I would receive a call back today regarding a warranty question. I never received that call so I called back today and asked the status of someone getting back to me, I was told to "hold on" while I heard the service rep laughing and joking with other people in the background. After 5 min I ask if she was still there. She (Marla) then reluctantly ask for my phone number and name. I am hold while she talks for another 10 minutes! Thinking she's looking something up.. I ask if there was a problem.. She tells me the system is very slow, then she proceeds to leave me on hold for 20 minutes (this time she has me on mute)!!! After 20 Plus minutes of waiting I am hung up on!

When my family and I moved to North Carolina in June of this year, we decided to invest some money to make our house feel more like home. We spent a few days exploring the local area, and decided our money would be well spent at Ashley Furniture in Fayetteville. As returning customers (our last purchase was in Texas in 2013), we were sure the experience would be good. If we had known that our 08 June purchase would turn into more than a month of repeated disappointment, frustrating conversations with customer service personnel, and seven days of lost income due to (incorrect) furniture deliveries, I never would have walked in the door. To say we are disappointed customers would be an understatement.

After submitting a complaint to the BBB, I was contacted by Ashley Furniture, and once they picked up my furniture, they issued me a full refund. I wish I would have received a refund right away, but at least they finally came through.

BAIT AND SWITCH!!!!! DON'T EVER SHOP AT ASHLEY FURNITURE EVER EVER EVER, WHETHER YOU FINANCE OR PAY CASH OR YOUR OWN CARD. Their policies are appalling!!! I understand yes it's just a couch. PROBLEM IS, their policy if the couch you want isn't in stock and it's going to take an unreasonable amount of time you can choose another couch. So the only thing we like is a couch that is cheaper than what we've already purchased. Their policy only allows you to swap for something the same price or more expensive. HOW IS IT EVEN LAWFUL FOR YOU TO DICTATE HOW WE SPEND OUR MONEY when we didn't find anything that would satisfy us for the same price or better when asked for our money back? Ashley Furniture only gives store credit!!!

I'll make this as brief as I can. Bought a sectional, ottoman and side chair. The delivery team scratched the driveway with their truck, put a HUGE gouge in our newly refinished hardwood floors and after seeing these poorly constructed pieces in our home we called our salesperson to get them returned. My salesperson didn't return my calls and when I FINALLY got through to the customer service department, (4 calls, 20 min on hold and then it disconnects you!!) I was told I wasn't within the 48 hour returns window, so I could have a store credit. Here's the deal, you actually have to be able to speak to someone to have this happen! Our salesperson told us to call HIM and gave us his personal cell phone # to call with any issues (we told him the ottoman may not fit and we'd need to return it if that was the case).

I WILL ALWAYS REGRET THE DAY I STEPPED INTO ASHLEY FURNITURE!!! We had a bedroom and living room set from Ashley Furniture delivered to our brand new house. When the delivery men left we noticed that our iPad was missing. We were using it right before they came and no one else was in the house. The house was practically empty so there was absolutely no way to misplace it. The people at corporate are not helping us. They keep pushing the problem on to other areas of the company and no one will take responsibility. The only response I have got from them is that they asked the delivery drivers and they said they didn't do it so I should try somehow to track the iPad. This iPad had videos of the first time my son ever walked and these memories will be forever lost. My family is completely devastated over this incident. On top of all that, the wrong furniture was also delivered to us!

I purchased a couch, dining room table, with 6 chairs & a couch & a bedroom set. My couch is falling apart, sinking. Sent a man over, he added foam, didn't help. When I sit on the couch I feel the wood, very poorly made & ripping. I spent a lot of money at Ashley, we are only in Florida for the winter I purchased the furniture in 2011, but only used in a couple of months when we were there.

Bought table est. 1800.00 dollars out the door... Two months later table starts to bubble up everywhere along the glass mirror. Just need guidance on what to do with this issue. Thank you.

Terrible quality. Very, very cheap materials. Leather already torn on my dining room chairs. Chairs broken.

I ordered $6,000 worth of furniture from Ashley Furniture in Fairfield, NJ on April 25, 2015. I paid cash in full. I scheduled delivery for June 12th. A few days before June 12th my wife receives a call that all the items are not available and most are on back order. I get off work and go to the store to find the slowest manager ever. I mean definitely rode on the short school bus. Her name was Ethel. She actually sits there and tries to tell me the list of what is on back order and won't be there. Really? I needed her to tell me why after paying full my items are not ready 6 weeks later. I tell her "I want my money back in full or have my full order by Monday." (It was Wednesday.)

I'm incredibly disappointed with my experience with the Ashley Home Store in Boca Raton, FL. My husband & I went in specifically for a mirror that I have wanted for some time. Our salespersons name was Gail & she was helpful. We were unsure of the size etc of the mirror & look of the console table we had selected so I asked Gail what the return policy was. She informed us we had 72 hours for a return. I then asked her "is that for a full refund?" She said "yes, but you will have to return them to our Tamarac warehouse." Although that is close to an hour drive I said it would be ok. The mirror would fit in my car but I could not fit both pieces so I agreed to the $100 delivery fee. Upon delivery there was a wooden flourish on the front of the table that is too frilly & the wrong look for our home which could not be seen in the store because the table was tucked in between a bed & another piece of furniture.

The salesperson who sold me my furniture said that my monthly payments would be $27. When I got my bill the furniture was $125. The salespeople are not being properly trained. The salesperson I dealt with is Terry **. I have so many bills and the only reason I purchased the furniture is because I thought it was $27 a month. I would not have purchased the furniture if I knew that was the price. I am very angry and will never purchase anything from there again!

Purchased living room furniture in August '14 which was delivered mid Sept. The delivery was fine and free from hassle. By December we knew that something was definitely wrong with both our couch and chair (both reclining pieces). Due to snow issues where we live we could not get to the store until January. We explained to the manager what was wrong with our furniture and we were told that we had to contact customer service. After calling customer service a number of times we received a call back and we were told a tech would be out in two weeks. Two weeks later we had another snow storm and had to postpone - new appointment with tech in another two weeks. (During this time we received all sorts of packages from customer service to "fix" our furniture.) This new appointment was cancelled by customer service due to a personal emergency. Finally a week or two later the tech came to our home.

We spent 5k there, but bed arrived with cracks on headboard, sofa keeps making noise when sit on, even when throw a pillow on the sofa can make noise. Delivery guy confirmed that something is wrong with the frame, pillow had a hole in it. Delivery guy wanted us to bring back to store for exchange, but when we got to store, we were told to call customer service. It takes forever to get anyone to pick up the phone, then nothing gets resolved. Went to store, still got told to call the customer service. Why cannot the store person help? They only seem friendly when you are a new customer. Once you pay, you are no longer welcome or not even get served any more. I don't think we will ever shop there again. End up with these crappy furniture.

We bought our living room furniture approximately 2 1/2 years ago. We paid cash so naturally the store we bought them from would not repair them. Please do not buy furniture made of durable blend leather. It is not worth the money not unless you love throwing away money.

Ordered some furniture which was supposed to be on layaway till we were ready. Well we got a call every month saying "delivery is scheduled for this date. Is that correct?" No you idiots. It's on layaway till we're ready and call to schedule delivery. If it was not a delivery call it was "oh you have to come back and redo the financing." Turns out we had to cancel order due to our circumstances and they said it was canceled. Come to find out it's still open in system and scheduled for delivery on 8/7/15.

We bought and paid in full a king sized mattress. We scheduled delivery 5 days later. We were told by Maribell at the Humble, TX store if we were unsatisfied within 90 days it could be exchanged but if we decided to cancel our order it had to be done in 10 days. We were also told Ashley delivered their own furniture - not a 3rd party. Both of these statements were lies. On a Thursday, we confirmed a delivery window of 3 hours for the following day and took the following day off (cost of a day's pay). 10 minutes after being late the driver called and asked for specific directions then never showed up, called back to verify, or answered the multiple calls we placed.

My son bought a DuraBlend Sectional. DuraBlend has been discontinued. Ashley's wants my son to replace the couch part that is peeling. They have no other couches that match the other 2 sectional pieces and the original DuraBlend Sectional is discontinued.

They never deliver on time. I bought a bedroom set in May, I have still not received the whole set. The bed and night stand came broke. They sent a new order, and the dresser was falling apart. Ashley Furniture the worst made and cheapest furniture on the market.

We purchased a dining set (4 chairs, bench and table). Delivered the table and chairs, wrong chairs but the delivery person told us we have 72 hours to decide to keep them. There was quality issue with one of the chairs. We notified them in less than 24 hours, accepting the chairs however ask for replacement of the bad chair. Customer service called to schedule a tech to repair the bad chair which we rejected demanding a new replacement. After a lengthy argument they agreed to deliver a replacement. The replacement was deliver a week or so later, with same quality issue (uneven legs). Same process, 72 hours, offer to repair which again we rejected to accepted a defective chair, but this time they refused, took the chair back to the store, still waiting for replacement. BTW bench delivery pushed back by 3 months.

The sales portion was good. Unfortunately I think she told us what we wanted to hear to make the sale. She quoted us completely different dates for delivery. When checking out the lady training our person was rude, inconsiderate and down right ugly. She treated the girl she was training horribly as well as my husband, me and our children. Checkout took over an hour. Now, with 1 order, we have 5 different delivery dates. None of which we were originally quoted. Some are over a month away and I was told I can no longer cancel my order, I had only 48 hours. The customer service associates were nice, but useless. I will have to take off work 3 different days for deliveries, that's a lot of $ I'm going to lose. Thanks Ashley.

Ordered a sectional on May 20. Told me it would be delivered beginning of July. I called last week for a delivery update and was told it would be delivered July 11. Decided to call again this week to make sure on July 11 delivery (because I've heard horror stories on the delivery dates). Glad I called because they are now telling me the delivery is July 30th. So so mad. Told them to have a manager call me back and still no phone call. I'm hoping to cancel my order without problems. I will never order from Ashley Furniture.

Ashley Furniture is the worst, most unprofessional company I have ever had to deal with. I have been dealing with INCREDIBLY rude and untrained customer service reps that do not have a clue how to deal with complaints or issues. My bed has been broken for over a month and have been made promise after promise that I am going to get parts for my bed and get it repaired. Finally after dealing with awful customer service someone from the warranty company contacted me and promised I was gonna get parts and help for this. I got a call about a week ago asking when would be a good time to deliver and specifically asked for July 7th, got a confirmation call prior and thought everything was okay.

My wife and I purchased about $6000 worth of furniture from Ashley and we knew something was fishy from the get-go. We wanted to buy 2 sofas, but they were out of stock and the salesman said that we could get "temporary" sofas until the ones we want come in, I asked him to write it down on paper and he would not do it, but I digress. We purchased a whole living room set, formal dinner set and all of the protection, and we were happy with what we purchased until it was time for delivery and payment.

I purchased furniture in April. They said it would be delivered the next week. Then they called to say it was backordered. I canceled the order because I needed the beds that week. I got them somewhere else. It's now July and after 10 phone calls to them, I have still yet to receive my refund. It's criminal. The worst company ever. Do not purchase from them.

My husband I ordered a dining room set from Ashley in May and was told it would be delivered to us in 3 weeks. By the end of June I still had not heard from them so I called. I was told the sales rep was helping others & would call me back in 5-10 mins. He never did so I stopped by the store the next day. I was told then that my order was back ordered and would not be delivered until late August (4 months from my order). I was so upset especially since no one called to inform me of this.

We purchased an electric loveseat and coach from Ashley Furniture in Idaho Falls 4 months ago. Our loveseat lacked proper stuffing leaving the boards on the arm and middle section hard as there wasn't any padding. We called about the problem and it took 3 weeks for a service representative to come out and access the problem. It took another 4 weeks (with my persistence calling) to get something resolved. Last week, the woman who answers the telephone said that the stuffing had arrived and we could come and pick it up at anytime. This was totally unacceptable as we spent $1800.00 on the loveseat and expected them to take care of the it not us repair it ourselves. 4 months later, the repair man finally came today and put the stuffing in our loveseat. Buyers beware! The customer service at this location is terrible!

A week before June 27th, I received 4 different communications (between automated phone calls and text messages), Ashley furniture making sure someone was going to be home to receive the furniture between 8 am and 12 noon. I had to cancel the delivery because they did not deliver during the specified time. Today, July 6th, they showed up "with the furniture", banging on my door, without previous notification, demanding the delivery. What's wrong with these people??? WILL NEVER EVER DO BUSINESS WITH ASHLEY FURNITURE AGAIN.

On April 2014 I purchased furniture from Ashley Furniture. I purchased a living room set, a dining room set, a bedroom set. I renewed my apartment for one more year and with the renew I would get my carpet shampoo again, when the carpet company arrived I offered to help them move my bed. To my surprise I found the railing & box spring damaged. I had not noticed this problem because I'm not in the habit of moving my furniture around and when my furniture was delivered I never bother to check. I figured everything was done professional.

Edison NJ - This company knows they are below par! Sold a full furniture set that fell apart within a month!!! Took 7 appointments before a technician finally made it to the correct address and took a look at the broken couch! (I had 7 appointments scheduled which either they didn't show for and I wasted a full day waiting, had the address wrong or just didn't give an explanation why they weren't coming.) The technician finally came and secured the cracked chipwood to air... thinking magically it would repair itself. Has the worst customer service. Provide false promises and dodgy furniture. Does not deliver on what they promise!

I purchased a couch and love seat June 27th. I was told my couch was available for pick up that day but the love seat was coming in the 5th of July. Just called to confirm they both are ready for pick up and am now told they are back ordered and not ready until the 8th. Ready to cancel the whole order!

We bought new beds for our girls on 6/21 and were told our furniture would be delivered by 6/28 because it was a floor sample (stated on paperwork). 6/28 came with no phone calls and no furniture. When we called Ashley Furniture about this issue we were told we were not even on the delivery schedule and to call a different number. We finally got a message yesterday (7/2) saying furniture would be delivered today between 2-6, which was a conflict in our schedule, and when we called the number in the recording back we were told we could cancel the delivery by calling Ashley Furniture and making the request, but that they could not tell as how soon or when we could reschedule it for.

We bought a mattress about 14 months ago and it is now sagging almost three inches. We went to Ashley's for help two times and both times they just gave us a phone number. The first number was incorrect so we had to go back. Well, after talking to a representative at Regency furniture we had to go back and pay Ashley's $100 before they sent someone out to measure the dip. They measured two inches. We have pictures showing three.

I needed furniture and a mattress a couple years ago and was recommended to go to Ashley's. In about a year the mattress started to caved in and falling apart. Took them about six months to give me a new one. Took off the day from work to have it delivered and the day before was called and told it cannot be delivered. Their products are cute but super delicate as well. Would not shop there again nor would I recommend them to anyone.

I purchased living room furniture 6/28. I'm now reviewing the invoice 2 days later and noticed that it included $350 5 year warranty that I did not purchase. As I read the lengthy sales terms and rules it stated that a customer can cancel the order within 72 hrs of purchase but they will charge 30% for restock charge. Mind you I haven't even received the items as yet.... I feel that a customer should have a window of time to change their mind without any penalty.... The state (MD) should not allow a company to rip its citizen off like this. Because I feel they are doing dishonest business I would really like to cancel my order.

I bought a home furniture from Ashley furniture and regretted a lot as the furniture is made of paper laminated paper and not a wood and they will never tell you upfront. The kids’ bed room I bought from them the bed rails kept broken after 2 month and every time I replace them the same happened. The funny thing that every time I called Ashley they will say it is the problem in misusing the bed? My advice to everybody that if you want a furniture that's worth the money you pay don't buy this very, very low quality furniture.

I am extremely disappointed with Ashley furniture. I will never buy another piece of furniture here. I have not received my furniture. The delivery system is a nightmare. First, I received a phone call to set up a time... which I had to keep calling back, leaving messages and not receiving any calls back. My husband and I work during the week and apparently the truck cannot come with the hours we get off. So, Saturday delivery you would think correct? Well I rudely get told I need to call the store I purchased from, which I did. I also work Saturday's, so hoping I would get a "3 hour window" as I was instructed during my first phone call I was told that is not the case.

Less than a year ago we had purchased our dining room table and chairs. A few months ago, 1 of the chairs broke. Then last month another chair broke on which my 1 year old was sitting on and fell. I called the store numerous times and spoke to the manager and the receptionist on duty. Till this day I am awaiting for my phone call back and for the solution to the breaking of these products.

I have not received a statement and I thought that it was because I purchased my furniture under the 18 months no payment deal. I purchased my furniture 5 months ago. I did not get an email alert about payment due or anything in the mail or a phone call. I know that Ashley Furniture has my email because I received delivery information and all of the emails from Wayfair. I just got dinged on my credit for a no payment!!! I can make the payment if Ashley Furniture would have sent a statement! I will be going into the local store to find out about this today! Thanks Ashley Furniture for messing up my credit! I will not be shopping with Ashley Furniture again!

BEWARE PEOPLE! RUN LIKE HELL FROM THIS COMPANY. Extremely unethical and con sham operations! They will screw you over just as they have thousands of unsuspecting victims. No matter how good their stuff looks, THAT IS NOT WHAT THEY WILL DELIVER TO YOU! THEY SENT ME TWO MISMATCHED, UNMATCHED LEATHER PIECES AND TIED locked them together and said "now you're stuck with it". They refuse to make good on the mis-delivery and now I have 2 non-matched sofa pieces in one sofa is leather recliner. At first they delivered not even any reclining pieces! And they said "well no big deal, so you paid $1800 and it doesn't recline, use it for 2 years and then eventually it will recline". Their delivery told me "so what if they are totally different colors, different sizes, one side is 2 inches taller from seam to seam and cushion to cushion".

In February 2014 I bought a bedroom set. It was really nice and expensive, but just 2 days ago the footboard was broken without any explanation. I call to customers service and the lady told me they cannot fix it, if I want I can buy another one. Because it was not under warranty anymore. So I just said they sell really expensive furniture and supposed to be a good material but is not! I'll never buy anything else from them!

On May 25th, I bought 14 piece front room set. It is now June 25th and the only thing that was delivered was the couch. I called the store and they just gave me an excuses and I will get it soon. It is hard to have people over when there is no place to sit. I know I will not be going back...

I ordered an adjustable bed frame and a mattress for $1100. When they delivered it I found the two legs are missing on the bed frame along with those supporting brackets. Now I couldn't even put the mattress on top of it because of that.

May 25, 2015 I went into the Ashley Furniture store at 14810 N. Frwy. Houston, Texas 77090 to purchase a living area set that I had seen in their store prior to this visit. I paid cash for the cocktail & sofa tables and financed the sofa, love seat and accent chair. It is now June 25th and I STILL do not have all of the furniture I purchased. On June 1st I picked up the sofa table and took it home. It was fine.

We purchased a reclining sofa, 2 arm chairs and end tables. These were delivered 2 weeks later and within 2-3 days we noticed problems. We contacted the store and a tech was scheduled to come out a week later. Tech was a no show. After taking off work, called to complain and customer service said tech was there but no one was home BS. They then changed their story and said tech was there but at an earlier time than what was scheduled. Finally had tech scheduled and he did show up on time, only a week later!!!

So I bought a u sectional and it came with bed bugs. Need I say more!

I purchased bunk beds, a trundle bed, and new mattresses. We were promised delivery and assembly on 6/13/15. The delivery men arrived, partially assembled the beds and announced that they did not have all the required nuts & bolts for full assembly. We received, via UPS, the nuts and bolts on 6/17/15 and have not had our beds put together yet!! My children are still sleeping on the floor and the beds were left, dangerously, partially assembled!! I have received absolutely NO customer service when I call the store for information, I DON'T EVEN GET THE COURTESY OF A RETURNED PHONE CALL! In the meantime my kids are still waiting for their beds??!!

I had a bedroom suit on layaway, however, it was very expensive so I got my bank to pay cash for the items including an armoire. Only to find out two weeks later when I never got my bedroom suit because the armoire that I purchased was sold and now discontinued since March of 2015 so that was the reason for the delay of delivery (ARE YOU SERIOUS???). I can't believe that my salesperson or store manager for the matter had no knowledge of this. I never received my bedroom suit until 2.5 weeks later, consequently, the newest delivery date is today. They are suppose to call me to let me know for sure they are coming.

My husband and I bought 2 Hindell Park sofas for our home in October 2014. By the end of January 2015 they began to pill. They have now pilled so badly that we could throw them away. It's embarrassing to say the least and after 8 months we need new sofas. I spoke with customer service at the Ashley store and although she was not rude in tone they decided that they do not stand behind their product and suggested I take a razor to them. A razor to fabric? And who will be covering them once ripped? I understand textiles and I know how to remove pills from a cashmere sweater but a razor to a soft seems a bit risky not to mention unnecessary. She said this can happen from debris in the home. What? We are spotless. If we were not, the pilling wouldn't bother us. We are 2 people in our household who spend very little time at home and have no children. We are disappointed, to say the least.

I just received my bedroom today 6/18/2015 by UPS, are you serious? The foot board came broken with no screws, it look like they send me the floor model they just throw it in the box and shipped it out. So TODD WANEK the Ceo of Ashley Furniture store, don't you see how your company is being run? Whatever happen to CUSTOMER COMES FIRST? You advertise nice furniture but when the customer receives it, it's CRAP!!!

I order my furniture in Jan, I got it in pieces. I still don't have all of my order and it's been 6 months. Some of the furniture has been poor quality and falling apart. Chair broke rug, replaced 3 times, delivery date canceled and had me waiting. Ashley sucks! My entire experience has been a nightmare. Items were canceled I paid for, I found out 2 months later and I had to get my bank to give me a refund. I will never buy anything else from them.

I bought a rocker recliner and was told there would be no problem receiving the chair by the date needed. We received an automated call confirming delivery for the date and time we had been told at the store. Later that evening they called my husband and told him the chair could not be delivered for another nine days possibly. After several more calls and hours of waiting I did get the order cancelled. I am just hoping they follow through and credit my credit card for the amount paid. I WILL NEVER SHOP AT ASHLEY HOMESTORES AGAIN.

My husband and I purchased Cal King Millennium bed from Ashley in November. We financed the bed with the in-house finance company. They promised to deliver the bed on a Tuesday and call the day of the delivery and said they will not be able to deliver the bed and told us we can pick up the bed. The bed was so large until we had several people to help us to get the bed in the house. Once we got the bed in the house it so many parts to the bed and the poster to the bed was extremely large that it was no way one person could put this bed together. I call and complained to the store that I purchased the bed and they stated we were not allowed to pick up the bed and it was their error at the warehouse. We had to wait about a week or two before they could get someone out to assemble the bed.

I purchased a sofa and arm chair from Ashley's. The total cost was $844.00 plus tax. A week later another seller has the same brand of by made by Ashley's but with the sofa and love seat + tables /lamps for a lower price of $698.00 + tax. Is the price difference legal. Is this Fair Pricing?

Long story short, I purchased furniture from Ashley Furniture. It was delivered by Ashley Furniture on 4/4/15. The Ashley Furniture delivery truck hit my carport and damaged it. I contacted the store that day to report it. It took 4 weeks before they sent someone to review the damage. On 5/2/15 I was told by the person who reviewed the damage that they are now taking a different approach and they will be replacing it. On 5/14/15 I finally received a claim number and on 5/15/15 I spoke with the company handling the claim and now they have to have another person review the damage.

I received my delivery from Ashley furniture. The men who came and installed the furniture were not good in handling them. They had scratches and they were not installed correctly. The delivery came with some missing pieces. They told me that the company has to order it, and they told method it will come in 5 to 7 days. I received it after 2 weeks and the surprise was that it was the wrong piece. I sent them the photo of the missing piece and they brought a very different piece. Also, when you talk to them they are not patient with you. This is my last time buying from them and I don't recommend them for any piece of furniture.

When I went to Ashley's I bought a sofa for 15 hundred dollars. The lady told me the delivery was gonna be in a week. And then they give me a call saying the delivery was gonna be in ten more days, and then they gave me another call saying I have to wait another 10 days. And I'm very upset. It's been a month and my couches still aren't here. I've been watching tv in a bean bag chair. And it's uncomfortable.

We ordered a few pieces from Ashley's Furniture store in 2014, a dining room table and chairs plus couple of bar stools and they looked nice for about a week. They are so cheaply made that just moving it from a place will make a dent or a scratch by simply touching another piece. The table top was not installed properly in the first place, we called and asked them to come fix it. A gentleman showed up but had no hardware for it and told us he will order it, but it will arrive to us and we will have to install it. Overall very bad quality furniture. Save your hard-earned cash and shop estate sales or online. Don't get drawn in by their no interest payment plans! There should really be a rating on their site, wish we looked them up before purchasing.

I ordered $7000 worth of furniture from Ashley on 4/26/15. I just received the items today 6/12/15. I did pay $300 in delivery also. My queen storage bed that I ordered came as a regular panel bed with no storage. Called store and spoke with manager who says it is an extra $573 for the storage bed which first of all the salesman said that's what we were getting when I initialed the receipt. They don't want to give me any discount. DO not care about the extreme slow delivery. They are very hardheaded and unwilling to work with me. I know the only reason I ordered a $3500 bedroom set from Ashley is because it was storage, if not I could have gotten same item at Macy's for under $1500. They make me really sick with delivery and poor customer service. I will not recommend them to anyone and regret spending this much money with them!

I am a new homeowner. I closed on a Wednesday. I went to our local Ashley Furniture store 2 days before. I purchased a living room set and a TV stand 3,600 for all in total. When the lady that was helping me said "it will 2-3 weeks at the most." I said "fine that will give me time to paint and whatnot." It's been three weeks now and I haven't received a call. So then I call them and they tell me it's still in the warehouse and it will take them another week since they don't deliver on Mondays! What makes things worse is that the warehouse is located in Bessemer AL. I live 2 hours away from Bessemer. I have never bought something and have had it take more than a month to be delivered. Stuff from China that I buy on Amazon come in 3-4 weeks tops. I will NEVER buy from them again.

Do not order furniture from Ashley Furniture if you actually want your furniture delivered in a timely manner. It has been 8 weeks since we placed our order and we still have not received the entire order.

We bought a couch and desk from Ashley Furniture on Memorial Day. At the end of the process we were notified that our purchase would not be delivered for nearly 3 weeks and that there would be two blocks of time to choose from (morning or afternoon). Just today we were notified that they would deliver between 2:30-6:30pm in a few days with no other options, which is a time we won't be home. If this option didn't work, they said we would then have to wait another week. We canceled the order which they seemed more than happy to do. I don't plan on buying anything from Ashley Furniture in the future. I was also put on hold for about 15 minutes, calling the main customer service line. Finally hung up and called the local store.

We spent 2 1/2 hours purchasing a new mattress. We were told it would deliver the next day between 6:00 pm and 10:00 pm. and that I had to be ready to receive the delivery when they arrived. I completely took my bed apart and rearranged my house to make the delivery easy, and they never showed. I got a call around 8:00 pm saying there was a communication issue on their end and they couldn't deliver and they would reschedule for another day. I was upset because that meant sleeping on the floor. This was not ok. I asked to speak to the manager ** and was told he would call me, never did. I drove down to Ashley in Colton to cancel my order and he was there and he wouldn't even talk to me. He could not have cared less. This is the third and final negative interaction I've had with them. I ended up going to Banner Mattress and was treated with respect and am very happy with my purchase. I'm DONE with Ashley.

Wish I could remember his name to thank him.

I purchased 5 pieces of living room furniture, a couch, three chairs and a ottoman. The purchase was made the first of March 2015. We received a damaged couch and three chairs the latter part of April 2015. A repair person was sent a week later. He could not match the colors and a new back was ordered. It took the first week of June before the back finally got repaired. The ottoman had been back ordered twice. It was damaged in delivery to the Ashley warehouse. They reordered and say that it will be available June 10th, 2015. I did receive a gift card from Ashley. But after spending thousands of dollars, I will not purchase furniture from Ashley Furniture in Lexington Kentucky or any other Ashley Furniture in the U.S. I will not recommend the company to anyone. I do not think this is considered acceptable business operations.

Furniture was delivered with minor errors on most pieces. However, the chest had molding glued that was crooked -- not fixable. The dresser was delivered with a hole in the front towards the bottom and places where the staining was not even. I have bought furniture for 25 years and have never had any issues with any piece. I had to fight way too long and way too hard for the dresser to be replaced. Most of the drawers had to be fixed. The headboard had to be wiped down with a cleaner from the dust that was crusted with something and had a rough texture to it. We are buying NEW furniture. There should not be anything wrong with it.

WARNING: ASHLEY FURNITURE HOMESTORE (AFH) IS A COMPLETE AND UTTER JOKE! SAVE YOUR TIME AND MONEY BY SHOPPING SOMEWHERE ELSE! This is my experience from HELL. First and foremost, I will give credit where it is due. Our salesman was fantastic. He was attentive, helpful, and personable. He should work for company that reflects his work ethic because AFH certainly does not.

I purchased a chest from Ashley Furniture through their RAC program. I chose not to use their deliver service of $140 and decided to use a rental service. The chest I ordered was damaged. I drove a total of 50 miles, only to leave with nothing.

We recently purchased 2 dining room tables, 12 chairs and a gigantic sectional from Ashley Furniture in Lexington Kentucky. From start to finish we have been so disappointed with the way they handle business. We could hardly get 5 minutes with our salesman. We were asking other customers questions about furniture because we couldn't find an employee. When our furniture was delivered one of the delivery guys dropped a cushion on the way in so he kicked it the rest of the way down the hall to the living room. He propped a cushion up on the concrete stoop outside. When he carried the chairs in he hit the wall and chipped the drywall. Never even apologized. They left staples sticking out of the bottom of the table. I discovered that when my toe snagged on one of the broken staples. Several of our chairs wobble.

Bought furniture and made deposit along with payments needed to cover three months advance to avoid any interest penalties whatsoever. Went into store to make final payment and was told that I owed another $1000.00 though my payment covered me until June 15. Made my final payment on June 5th when I was told I was beyond the 90 day mark though I was covered until June 15th. Agreement not explained properly by Company that provides lease. BE VERY AWARE!

I wanted to post an update to the issue with Ashley Furniture Homestore in Clearwater, FL. I was contacted by one of their managers shortly after I posted my original review. I was offered to either return the item, but pay a restocking fee of 20%, or return the item for equal amount of store credit. I chose to pay the restocking fee and be done with the issue. This issue has been resolved. My only words to anyone reading this is to read the fine print and get anything verbally stated in writing.

Failed to deliver complete order of bedroom set. We are on the fourth failed to meet the delivery time and date from the company. With different excuses and local management not willing to take a call from one of their concerned customer to staff members willing to help cover up for the manager. It's funny how they are on lunch, busy on the floor, or in a meeting; every time I call in to the store landline. So three months later, still no sign of delivery and no resolve or call from management. I am here to inform you all that you must take this post in great consideration and it is truly a major issue when it's not just one but hundreds of complaints.

I bought my bedroom and my daughter bed. First they send me the wrong item then less than 3 month my daughter bed was broken. My bedroom you walk and all the drowning open by them self. You cannot keep Them close. I hate all my furniture from Ashley.

After my shipment was delayed, my headboard and footboard of my queen bed arrived today. When I opened the package to the headboard, it was broken. I was on the phone for the major part of the day with UPS and Ashley Furniture about the "damaged" railings that are set to be delivered tomorrow. Went by UPS to look at the railings.. UPS said I could not open the box until it was delivered. Therefore, those could be broken, too. I went home with the relief that at least two parts arrived today but as stated earlier, when I opened the headboard box, it was broken. I am exhausted from going back and forth between Ashley Furniture and UPS. After speaking to a manager and her manager, they credited my account $35 for all the hassle I went through today... Again, that was before I got home and discovered that my headboard was broken. This has been so stressful. Will never purchase Ashley items again.

We are financing an Urbanology Wesling dining set. This has been a complete nightmare dealing with Ashley Furniture. We had our first delivery May 13, delivery guy setup the table - did not get a chance to completely inspect the table because I was running late picking up my son. When we return home that evening that is when we saw the problems with this set. First, the two leather chairs had indentation on the right top corner of each chair. As for the table I understand that this type of table have its lumps, but what we have is a badly defected table. The table is leaning down so bad a pencil can't even stay on the table without rolling onto the floor. The delivery guys couldn't even screw the nails in all the way to even out the table. Now we have had two more failed attempts. Customer service people are very rude thinking that these issues are all in our head. Went to Schererville, Indiana location.

It has been one month since I bought $2500 in furniture from this store, and I have yet to have anything delivered. The company was supposed to deliver my furniture on June 2, I waited all day lost over 800 bucks in salary for taking off and waited all day even though my window was 2:30-5:30pm. At 745pm a gentleman calls me and states that he has arrived, it turns out the dispatch sent him to Katy Texas, not Houston Texas. I am unsure how you can mess up a zip code, but this is a first for me. I then got it rescheduled to deliver today and took off again losing more money!!! But they stated that it was still on yesterday's manifest so they could not deliver it. WHAT?!

Dealt with ashley furniture 3x. 1st went smooth, 2nd time manager tried to charge me $136 in taxes on a $400 chair. Took month to get them, another week to deliver. Now after another month ottoman is not there and was supposed to be on 1st!

My daughter had furniture delivered last Thursday. The dresser was scratched up and damaged, the delivery service man said I would receive a call within 24 hours about shipping out a new dresser, I never received the call. I tried to call on Friday, nobody would call me back. I had called for the salesperson ** twice on Sunday she would not return my call. She finally called me on Monday and constantly spoke over me and would not let me tell her about the service I've been getting this is out of the sawmill Creek Columbus location. All my furniture was prepaid. I sure expected a lot better service!

First off, let me start by saying that last July we purchased a bed and nightstand for my daughter at AFW. It was the Ashley signature dollhouse line. AFW brought the items the very next day and assembled them in my home and they're perfect not one issue. Fast forward to 5/2/15 we wanted to purchase a matching dresser and nightstand however AFW was currently out of stock of these items. We decided to go to Ashley and purchase the items. Our salesman ** said he would lower the prices to less than AFW's to save us money blah blah. Ashley's delivery charge was $99 which seemed high. ** assured us that AFW really charges more for delivery but that was a lie. The soonest delivery date was 5/27 which seemed ridiculous but we did it. ** needed help with the computer and called over his unnamed manager who was rude as hell and condescending with ** in front of us.

I have been a loyal Ashley customer for years, and over the years Ashley has been a huge disappointment. Recently, I purchased a $3000 leather set. When the furniture arrived I realized the pieces were too big for the room so I immediately called the store to work out an exchange or refund. I was told that my "contract" states no refund/exchanges or credit. Apparently the receipt is a contract! I asked specific questions regarding the refund policy prior to purchasing the furniture. I was told there was a restocking fee. But at no time was I told that all sales were final. I even tried contacting the corporate office. I left several messages but no one returned my calls... Ever!! Buyer beware!!! Do. It waste your hard earned money. Ashley's practices are unconscionable.. They have no respect for their consumers once the sale is made.. I will never purchase from them again.

1 year after my purchase the leather on the sofa started wearing off. The layer which I believe is a coating to give that leather feel is wearing off. Called customer service - I paid a good amount of 270 dollars towards warranty. When I called customer service they are trained by Ashley to say "NO" NO NO NO. Their warranty covers NOTHING - Don't even pay a penny towards warranty. Give it to charity! Once they deliver the product you will never find them around. Customer service said this is manufacturer defect and they have nothing to do. Sales Consultant - ** (Frisco Texas). Sales will never answer your calls and service is trained to show you the door and discourage you from calling. Don't pay any warranty, etc. Bargain the best price if you love the product. What you get is what is delivered on that day and nothing else.

I went into Ashley Furniture in Sugarland, TX on 5/15/15 and purchased a black twin w/ trundle bedroom set...delivery date was 5/25/15. Received a call 3 days prior, the rails were not available, could deliver other items Monday, the 25th and rails later. I accepted delivery of all items on Tuesday, the 26th...delivery arrived approximately 9:35pm. Upon setup of the trundle bed, the delivery guy stated they sent out the wrong footboard... inquired about redelivery of footboard, he stated dispatch handles that... I signed that I received 11 out of 12 items...called Wednesday to find out when would my footboard delivered... The lady w/ customer care said would contact me back to advise me of date/when was I available... I stated asap...

I purchased a couch from Ashley Home Furniture along with a warranty protection plan in November of 2014 at a total cost of $900.00. A short 6 months later the middle cushion on my couch is flaking and looks terrible. Guardian Protection Plan tells me it is not covered under the warranty plan. Great, now what do I do with an ugly couch cushion other than turn it over? I will not purchase from this company again.

Paid more for loveseat and sofa because it is rent to own. All still Ashley furniture. They both are peeling and it just look very very old. Wish that you can replace it with more furniture for my living area. Just buy this back and I'll shop around for new suite. You can come and look at it. No question ask.

We bought a fabric sectional from Ashley Furniture 1 year and 3 months ago (February 2014). This couch now looks like it is 10 years old. The fabric is drab and saggy. It's pilling and the cushions hardly stay on the couch. We paid over $ 3,000 for the couch and ottoman, and we expected to have this couch for years. We did purchase the extended warranty, and when I contacted them they said that none of our issues are their problem. They'll send someone out to "have a look" at the sagging, but "it's normal wear and tear." So at this rate, we should plan to buy a new couch every 18 months? This is crazy. I will never set foot in their stores again. They obviously don't stand behind their products, as no couch should look this worn and old when it is technically still new.

They tell me my furniture will be delivered on a particular day and I took the day off work. No one came to deliver my furniture. I called them, waited online for 45 minutes, and finally was told that they would come the next day. I got a call to confirm my delivered for the next day. I called them, waited on the line for 45 minutes, gave them my address and was told to expect all my furniture the next day. They promised that the driver will give me a call 30 minutes before so I could drive from work. They gave me a call 10 minutes prior to the driver's arrival and told me to get home or it would take a while to get my furniture delivered. So I left work as it is and rushed home.

I have a serious back condition. 11" back fusion and severe psoriatic arthritis. I'm disabled due to my back condition. We asked for a salesman knowledgeable in mattresses and let him know specifics of my back condition and asked for adjustable mattress suitable for someone with major back issues. We tried a few mattresses and he suggested the mattress we bought. When my husband asked if a pillow top mattress would help, he said this mattress would relieve the pressure points better. Instead of relieving the pressure points it made it even worse. We called the store manager and asked to upgrade the mattress because the mattress created more back pain.

We bought $7300 worth of bedroom furniture and a new comfort mattress and never had a single thing wrong with anything. Maybe you people should come to WV and buy your stuff.

On January 31, 2015, I purchased an entire living room set. A total purchase of $7,759. The earliest delivery date was 2/28/15 (an entire MONTH), which I was disappointed, but ok with. The day of the delivery, it was discovered that Ashley had sent the wrong color loveseat - being brown instead of the grey I ordered. The delivery team took photos and made the notation in their app on their smartphone. I was witness to this, as he showed me the notation when he made it. We were told that Ashley would contact us for delivery arrangements for the correct piece. In the meantime, we were allowed to keep the wrong loveseat as a loaner.

Bought a couch and it started to fall apart. By the time service got there my dog found the zipper and pulled some stuffing out. The couch was broke way before, they blamed my dogs. Doesn't matter I bought the extra warranty anyway. Then Service came to repair, brought his family to my home, still not the issue we called to ask why and woman said he had a family emergency. Then we were told we attacked the repairman. This was such a tall tale. He was mad we complained about the family. Not so much the family but his tardiness. They were offered beverages or even ice pops.

I went to purchase furniture from the Ashley store in Parma, Ohio. I thought I would get a mattress too. The mattress was very expensive ($1899.00). I bought a mattress protector as requested by the sales associate. This is suppose to be their number 1 selling mattress, so said the sales associate. She also indicated that I could return the mattress if I did not like it after 5-7 days as long as I bought this protector. We even looked at another option just in case this happened.

Purchased mattress and beds on April 7th at Ashley Fort Worth. Was told mattress would be in in two weeks. Two to three weeks passed. Called and was told they would call when they were in. Received a call about two months later. Finally I got my daughter mattress and she could sleep in a mattress. Ashley Furniture just want your business and your money. After that they don't care about the customer..

We ordered dining chairs which were defective. I ask if they wanted the defective ones back but was told to discard. Could not pick up new one after driving 3 hours. We asked could we just bring them all back they said "No, all sales final."

I received my beautiful Ashley living room set. The delivery men installed the furniture, and it was beautiful. I went to reach behind the couch, and cut my arm on something sharp. When I looked to see what was the matter, I found that the back of the couch was not attached properly, and nails were sticking out along the back of the couch. I called Ashley home stores to complain about the furniture situation, and they sent a repairman out to correct the problem. I was angry because I should not have had to have a repairman come out to fix my brand new, out of the box furniture.

A few days ago I bought a dining set in a store located in the Laval area in Montreal. I pay for the item and delivery. We agreed the item would be delivered on the next Friday. Saturday at 9:20 we got a voice mail but we were not home. Immediately we answered when we got back. No answer was given. I took my day off of work thinking they have not left a message advising the delivery is not going to take place and they are going to stick to his word and this is the way it affected me: My item was not delivered and I just moved so I have no dining set and I lost my whole salary for a day.

We purchased a mattress over a month and a half ago and was promised it would be delivered the following week. The following week received a text saying they would be coming the next day and to confirm time frame. My husband took off work for it and they never showed or bothered to call. We ended up having to beg to speak to a manager. The lady said they would have a manager call by the end of the day and promised. We received no call. We had to call back yet again and finally got to talk to one who said they suddenly have a back order on mattress. We set another day.

I needed some furniture, and so I walked in and got what I thought was a good deal. I financed through them and was told that I had 1,000.00 dollars in credit left out of 3,000.00 after my purchase. We'll get my bill and I owe them 2,958.00. I go in and I get horrible attitude from the manager. I have only had this furniture for a week and am going to get my money back! I have paid 500.00 dollars so far and my bill has only decreased by 200.00. They told me when I purchased the bed it was only going to be 800 in total for the bed, but the bed ended out costing me 998.00! I was told 800.00 by the sales person when she wrote up my purchase.

We had purchased bedroom and living room furniture several years ago, paying several thousands of dollars for it all. We were never really satisfied with the furniture. The bed broke (had been a floor model so was discontinued), fake leather peeled on the rocking chair and several other things. We kept all things because we could not afford to do anything else.

I bought the "L" shape sectional sofa and a recliner chair about three years ago. The color was dark chocolate. Within first 6 months, the color started fading on one of the seats of the sofa and the recliner chair. The color changed from original dark chocolate to pink. I purchased these furniture from All Brand Furniture, located at Perth Amboy, N.J. I went to them and complained about my findings after about 9 months. They told me to go to Ashley Furniture. I logged a complaint to Ashley Furniture. Ashley Furniture told me to go to the place from where I bought it. So I again went to All Brand Furniture. They told me that they do not make that furniture any more and Hence my complaint cannot be satisfied. Both Ashley and All brand Furniture raised their hand about their product and at last they told me to get it repaired at my cost from local sofa repairs shop at my cost.

The company has a disdain for their customers and their staff. Shipping dates are always wrong and get pushed out. Mine was pushed out 3 times. And I had church members over to help me move my old furniture around and out of the house each time. Needless to say, my friends got a little perturbed, as well. The furniture comes in RTA. (Ready to Assemble) So there is no check or balance before the furniture is delivered to you. The delivery people come and if there is a problem with the furniture, it gets sent back only for you to wait another 2 months to get a replacement and hope the replacement is in good order when they deliver.

We purchased a kitchen table, sectional, end tables, TV stand, lamp, candles and pillows, from Ashley Furniture in Shiloh, IL. When we purchased the furniture the sales representative couldn't have been any better. She was friendly, knowledgeable, helpful and assisted us with everything that we needed. That's where their excellent service has ended. We purchased the furniture in early April and was told it would be delivered on May 12th. We were called and told that only a few pieces were in and that it would be late May before they would deliver everything. We requested they deliver the products that were available on May 12th and then the remainder once they were available. We were told by one manager that this would be acceptable only to be called back by someone else telling us it was not. We called the manager back asking if it would be delivered or not (wondering if we should take off work to be home) and she said yes.

RUN NOW! Do NOT purchase anything from Ashley Furniture! Their service/delivery guys don't know what they are doing and will put together your furniture like **, damage it and rush through it. Their 3 delivery men assembled my bed and damaged it. When I called for them to send someone to fix it, they sent me on a witch hunt. I have talked to customer care 5 times now, the store manager and now customer care again. They have yet to say that they will have someone fix it. When you call customer care to have it fixed, they send you through a process of phone calls and emails just to get someone out to fix it maybe... and their customer care specialists say "ask you a question" - it's ask dummy! Why wouldn't you want to have a happy customer and just send someone to fix the issue that their delivery men caused? Does not make any sense to me. I have never dealt with a more horrific company! STAY AWAY! Do not buy their crappy furniture!

We bought a Ashley leather sofa #9400038 three years ago and the leather is cracked in numerous places. We contacted the store and we're told they didn't make this sofa anymore and could do nothing about it.

When we purchased a sofa/love seat set we were told delivery would be 8-10 weeks. During the waiting period we received phone calls advising delivery would be in the middle of this month, which would be 10 weeks. The 10 weeks ends this Sunday. I went into the store and was told the set had not been shipped yet (I am in California). This was very upsetting to me. What got me the most was the ambivalence of the two women I spoke to at the store.

ON 04/18/2015 my wife and I went to Ashley Furniture store and purchased a queen size 10 series memory foam mattress and queen gray foundation. 04/26/2015 mattress delivered. 04/28/2015 mattress has a strong odor. Called Ashley Furniture about the odor on 04/28/2015. 05/02/2015 an inspector sent by them came in, inspected the mattress, told my wife that he smelled something but did not know it was and that the mattress did not measure at the right height and told her that they would have the report by 05/05/2015. We did not get a call at all that day so I called them. I was told by the person on the phone that they wouldn't have the report until Wednesday 05/06/2015 and they would call 05/07/2015.

Worst service I ever experienced. I purchased a sofa bed. It took a month for them to deliver. They told me the delivery hours from 8:30 AM to 12:30 PM and got delivery at 4 PM. They bring me the wrong sofa and was ripped, damage!!! I send it back and went to the Ashley store for I can get my money back because I paid cash. They tell me they can give me cash but they were going to mail me the money in 7-14 days. More time for me to waste. At the end I spent it. 2 months without a sofa. My experience was the worst experience I've ever had. I don't even know how they operate or how they're still open.

My husband and I purchased Huddleston sofa and loveseat from Ashley's in February 2015 and received it in March 2015. Sofa was delivered with large chunk out the back. Promised to send new sofa, that sofa had scrapes and screw pushing thru the leather. Next sofa was the wrong one, went to store and Manager promised to get it right, waited all day no show. Went to store and same manager promised this time she would make sure it would be right. Not, delivery guys showed up with sofa with scratches and chunks out of frame again.

For the record, Ashley Furniture's distribution partners are no less annoying than Ashley. I received a $1,100 bed and nightstand from Totally Kids (an Ashley reseller). One rail of the bed was slightly damaged, enough so, that the bed could not be assembled. The reseller told me to send pictures so they could send them to Ashley to evaluate. The next day he called and told me that my only option was to have it repaired by Saw Enterprises. When Saw enterprises arrived, I learned that they were never shown any pictures and they were unprepared to do anything (clearly Ashley was not contacted by Totally Kids), and Saw Enterprises would have to order parts. Two weeks later I called Saw Enterprises and asked where the part was. They told me that Totally Kids had to order the parts. Of course, I've heard nothing from Totally Kids. Stay tuned.

Purchased lamps on April 7th at Ashley Pearland. Was told lamps would be in in two weeks. Two to three weeks passed. Called and was told they would call when they were in. Received a call about a month later stating they were in and had 72 hours to pick up. Sent son the next day and lamps could not be found. Mon I called after a lengthy wait on phone. Was told the porter said someone picked them up. I asked who signed. We didn't. They said they needed to check and would get back with me. This never happened!!!

Found these beautiful chairs I thought would fit perfectly with my table. Since Ashley's was a high-end store, I decided to purchase two armchairs and four side chairs... unaware that there was going to be a $35 charge to put the furniture together. Who charges you to put high end furniture together you get from them?! Anyway, after the $35 charge, taxes, and 20% discount, I paid over $1100 in cash for the chairs. I didn't want to pay close to $200 delivery fee, so I told them that I would get the chairs myself. They told me the chairs will be ready in 2 weeks and when that call came, I got a truck to pick up my chairs. The same man put the chairs together and was going to load them on my truck. Before I let him load, something told me to check the chairs.

I buy A bedroom set. After three months the mattress have a Sinking. I called Sealy warranty and send some pictures. They told me they were going to send out technician. They never did and they declined my warranty, without sending a technician to look at the mattress. That is real bad customer service after you pay for warranty. I should attend better going to rooms to GO IN both fronts your dad and never have a problem. Ashley Furniture just want your business and your money. After that they don't care about the customer.

I paid over $6,000 in cash for my purchase - gave away my old furniture. Well only bits and pieces came. My dresser was broken. The delivery person told me I would have to deal with the store. Parts of the bed came. None of my living room furniture came. This was the last of April, now they are telling me May 28th. I am very very upset we have nowhere to sit and only parts of the Beds. I am going today to try and get my money back and go somewhere else. Not a Happy Camper. Not sure if that is the order number I also have another one that I am looking for for an add-on purchase.

The Faux Leather sectional that I purchased a year ago April 22, 2014 is cracking. I called them literally a day before my warranty was to run out. I have a technician coming out to assess the furniture, and bring 1 cushion instead of 3? They said they were going to mail the cushion to me, but sent them to the wrong address, which delayed the process into the warranty's end. I stated that I felt that the amount of cracking the couch was doing was a sure sign that within the next year it would be in even worse shape! And that I felt that an exchange to something within the price range, but was not Faux Leather would be best! The Marble top coffee table that I purchased with the set has had incidences of the screws falling out! I paid two thousand dollars for the furniture. I asked to speak with the manufacturer, and found out that it is a Ashley made product, and was told to speak with them, as if the store was separate from its own company!

Ashley Furniture is by far the WORST place to buy furniture. My husband and I went to buy a complete bedroom set for our master bedroom and a TV stand for the game room on 3/26/2015. Here is the HELL we are currently experiencing: The Sales Representative ** in the Katy store did not complete our order correctly after spending 4 hours in the store, patiently waiting to complete our order. We wanted 2 full size mattresses to make a California king. She ordered 2 California king mattress without a base. After 2 weeks of waiting for our merchandise, she called and said we needed to pay a difference of $795.00 to obtain the 2 mattress we wanted. An additional two weeks later, we received the bedroom chest and bed frame ONLY.

We bought a leather couch and a recliner from Ashley furniture $2995.76 and they said it was quality furniture and that it would hold up for years. Well, it didn't last even 2 years. The couch is sinking in and the foam in the chair is flat and very uncomfortable, what a waste. Will never buy furniture from there again.

I purchased a living room set, and a twin bed at ashley outlet store in Grand Prairie texas on April the 4th. I received my living room furniture just a week ago, I am still waiting for the twin bed. I called them today to make sure they are on their scheduled delivery time which was today, and they told me that no delivery is for today.

My husband and I bought furniture on March 23, 2015 - over $3000 worth. It is now May 6 and we still haven't received all of our furniture. They stated 2 days ago that our delivery was scheduled for today. When I called to confirm delivery because I hadn't gotten a confirmation phone call, I was told that the rest of my furniture wouldn't be available before May 17. They delivered the wrong furniture the first time, then told me that the original coffee table and end tables that I ordered were discontinued and that I couldn't have the ones in the showroom because someone else was going to buy them. Then I was told to pick out some new tables. I picked them out online, spent the next 3 hours trying to convince someone that those tables actually exist - they insisted that they didn't carry those tables.

We bought a reclining sectional sofa and bought the warranty. The recliner handle broke. We contacted Ashley and they (eventually) got around to contacting us through Montage. Montage has totally dropped the ball. It has been several months and they finally sent something that wasn't even related to what was broken. I hold Ashley responsible -- since we bought the warranty through them. If Montage is such an incompetent company, why do they contract with them? I would imagine customer satisfaction should be one of Ashley's primary goals -- they will not meet this goal as long as they work with Montage.

I purchased the chair and additional accident coverage on Dec 30, 2014. I was called about one week later that it was in. When I arrived with an friend's truck, the chair was no longer there. Another chair had to be ordered which took about three weeks to arrive. When there was problem the first time, free delivery was offered and accepted. However, when the chair came into the store, I was told that it would be another week before it could be placed on the truck.

I will NEVER NEVER NEVER BUY ANYTHING FROM ASHLEY FURNITURE AGAIN AND I ADVISE ANYONE ELSE NOT TO PATRONIZE THIS ORGANIZATION. Purchased a sofa and recliner in February. Still awaiting delivery for the sofa. Just received the recliner 2 weeks ago. Salespersons and warehouse staff have accused me of lying about delivery dates that they have failed to meet because of backorder. How can you order in February and still not have the items in May? Still waiting for the manager to call me back and cancel the order. I am not paying for an item I never received.

Manufacture defect on Item Number T 517-4. This Nestor sofa table I ordered FROM Ashley Home store Gaithersburg, Maryland and I pickup from store and I fixed it on 4/4/15. There were some defect and I need the good condition table. As per the discussion I had with Ms ** I have attach the photos for your reference. I already took it from the store, over there they just open the box and close it so over there you can not detect these defect. No point contacting the store and they are not taking the responsibility. If you need you can send somebody to inspect this and I have bought some more stuff from Ashley Furniture and problem is only this. STILL I HAVE NOT GOT ANY REPLY FROM THE STORE AT Gaithersburg, Maryland.

We bought a sofa from Ashley's in Roanoke, VA on April 4, 2015. We were not sure we really wanted it, but felt some pressure from the staff to make the purchase. So we applied for the store's no credit check financing and bought the sofa. After we got home we reconsidered our purchase and on April 15 decided to call and cancel the order. My husband called and was told that they would have to speak to the manager about the restocking fee. We spoke to the manager the next day who informed us that we would have to pay the fee because the sofa was already on the way to the store. So we discussed it some more and decided we didn't want to lose the money and called back on April 18 and told them we would keep the sofa.

Purchased February 16th, 2015 - Chair mechanics works great, fabric condition excellent. My complaint: The recliner, purchased for my bedroom, has a terrible smell. A chemical smell that has managed to go to my living room. We have an overhead fan on and the window by the chair open. Second morning it still stinks and we are coughing. Calling the store Monday. On another note delivery was canceled and had to wait till May 2nd, 2015 for delivery. Very disappointing.

I went to an Ashley Furniture store for the first time last Tuesday. I was looking to try out mattresses, and I found the salesperson to be nice, if a little pushy. I was considering a queen size Tempur-Pedic bed, that was roughly $3000. I do not make decisions like this impulsively, so I held off and decided to buy just 1 queen size Tempur-Pedic pillow and Dri-Tec pillow protector, a purchase that totaled $233. Little did I know that pillow/pillow protectors purchases are final. The second I swiped my card and they handed my receipt: Poof! No return.

Never had such a bad experience with any store in my life, period! They have half-educated staff who are only interested in making a sale. They show you something, giving all the wrong information to get you into buying. I was shown a full slat roll bed and was even told that I would not need a box spring anymore. When the bed arrived it had a total of three slats and there was no way it would support a mattress without a box spring. When I went into the store to complain, the staff, especially the most disrespectful manager ** went all the way to call us beggars looking for stuff for free!!! I have never been so humiliated in my life, that too for a mistake made by the store. If there's anyway you can avoid going to this crappiest store, please, please, please don't go there!! Now we have to spend another $120 to get new box spring for the bed. :(

Ordered a power love seat and power couch and a coffee table. 5 weeks later the table was not in but the table was not available. On delivery day the couch and love seat were delivered and both were ultimately rejected, the couch for inoperability of one of the power recliners and the love seat for being USED merchandise. Upon analysis of the love seat, it smelled and was contaminated with hair and a glitter substance. Pictures were taken and sent to Ashley Corporate, who tried to sell us more stuff!! We cancelled our order and are awaiting a credit to our credit card. If there are any refund issues, we will file a complaint with the local Attorney General.

I bought a mattress from Ashley Furniture and a couple of weeks later I noticed the mattress is not leveled throughout anymore. It started sinking and did not come back up. One day I woke up and later on my neck starting feeling funny so had see medics at work. I called the Ashley customer service and explained the situation, which at first they seem like they care. They decided to send a technician. Six weeks later here I am still with the same problem and they want another 3 weeks because they said they have only one technician and he called in sick.. I would never recommend Ashley Furniture to anyone.

My husband and I went into Ashley's for the first time on February 2015. After a few minutes of looking we finally got helped. Anyway we purchased a "set" that included a 6 chairs, dining table, plate mats, 2 dishes sets of 4, and a rug. We have received everything but the rug. We called. They kept telling us the rug was being back ordered. a month later we went back to exchange it for another one. They told us 2-3 weeks. It’s been over a month again and nothing. I called. They gave me a tracking number and it says it got delivered on March 17. Called customer service back. Got told that was the tracking number for the first rug we purchased on Feb. and that they don't have any information on the new one we purchased on April 1st.

Is there any recourse for the disastrous Durablend Ashley Sofa? Our couch started peeling after the warranty expired. After speaking with the company that sold it to us, they suggested since it was out of warranty that we reupholster it. I spoke with an upholstering company and when I told them it was an Ashley sofa, he said he would not bother to re-cover it because they are so cheaply made. We would be better to start over and purchase a better brand, rather than spend $800-$1000 to cover the one we have. This from someone who stood to make some money from our business. Imagine that, a company that was honest.

We received our sectional, it came incomplete, we were missing a cushion, the delivery person called customer service and took pictures and they promised to send piece in a week. It has been two months and I still have an incomplete sectional, customer service is horrible, wait times over 10 minutes any time of the day, they sent us fiber fill and fabric and not even enough filling, technician came today extremely unprofessional, no name no nothing, showed up to tell me I need more filling, I still have an incomplete furniture, I can't return, can't do nothing but wait. Lesson learned I will NEVER shop there again, for that, I rather go to Walmart and big lots and save money and I guarantee you that they "accept returns".

This is the worst experience I've ever had. Almost 3 months later I still don't have my daughters bed frame. The delivery dates constantly change and then when you call no one knows anything it. I can give them a zero-- that's what I would rate them. I'm extremely unhappy and will not recommend them to anyone. The customer service along with the incompetent sales crew-- worst experience ever...

My husband and I ordered a couch from Ashley Furniture through Libby Furniture in Torrington, CT on 2/25/15, paid in full. They said 3 weeks delivery...it is now 4/27/15 and we are no closer to getting this couch. Every time I call, I am being told it's on the truck, it's off the truck. Libby has been no help! If we don't get a date by tomorrow, we will be cancelling the order. Do not shop at either of these store. Terrible consumer service and a complete waste of time!

Should have read the reviews before shopping here. I may have saved myself some money. I bought a table and within a year it starts to bubble both montage and Ashley unwilling to help. Ashley offered to help. Waited 2 weeks with now gift card. I call back and now they won't help and hold true to their word. I understand they have cost effective furniture but if you can save a little more but from somewhere else this place is not worth it and you will be replacing your purchase within a year. It's sad customer service is no longer something you can get from a company.

I bought an Ashley Sofa and Two Recliner Chairs. The seat covers are made of faux (fake) black leather, looks like textured black leather/vinyl. Not sure how long I have had them, not very long but more than a year. So no warranty. One day, I noticed that areas of the textured vinyl covering (black leather look) that is glued/sealed to the cloth seating fabric is peeling. Large vinyl flakes are coming off!!! It happened to all the seating furniture at the same time! Seems like poor choice of fabric material. I am very disappointed with Ashley selecting that fabric!!! Sofa and chair look like they have a disease now!!!

I purchased a Stearns and Foster Mattress in 2012. The mattress was $2179. I thought that the quality of the bed would be better, since it was a more expensive mattress. Within a year, one side of the bed was collapsed. I let two years pass and the side of the bed got worse. I was purchasing another Stearns and Foster and told the salesperson about my existing Stearns & Foster mattress. She explained that they had a problem in 2012 with the sides of their mattresses collapsing and that I should file a warranty claim with them.

My fiance purchased a living room set from Ashley. We also purchased an warranty that suppose to cover damage or cleaning. Well, my fiance had got it dirty and I called to have someone come clean it. They took me through hell. I had asked for my refund of the warranty and I'm still waiting for it. First I had to fill out some forms and they wanted me to send the original receipt of purchase including the receipt for the warranty. Not happening. I've sent several email with pictures, and copies of the documents. They claim they never received it.

Late delivery. Driver did a U-turn on my lawn......ya. Customer service said the tires don't look right. AVOID LIKE THE PLAGUE.

I had placed an order for a reclining sofa and loveseat in March 2015. I was told it was in stock and would take a couple of weeks to be delivered. Of course once the paperwork was signed and my credit card swiped they then tell me it's on back order and will take till April 29th. They called me April 20 to say it will not be available till May 12th! And the sales person who called said they doubt it will then and that they are sure they will call again to reschedule. They doubt it will come by memorial day and maybe not till mid June.

I received a sales call yesterday asking me to come to your store in Palm Desert to take advantage of a sale. I have made two purchases at this store. After the first about 2 years ago I called about a problem. No one ever called me back. In spite of this I made another purchase within the last year and had a problem at time of delivery. I called and emailed a number of times and no one has ever gotten back to me. When the salesperson called I explained to him how I cannot buy again from Ashley Furniture until someone calls me back. I had actually hoped to get a call today from a manager at least to find out what happened. Nothing. No call. It is obvious that no one cares at that store and once a purchase is made they wash their hands of any responsibility for customer satisfaction. How sad.

What happened was I bought a sofa set. Within 2 months the sofa was supposed to be leather started cracking. Which is there had the factory warranty they replaced it for a new sofa set. Which was more expenses than the last one which I thought was leather but was not. I paid extra money for another sofa set... Here two years later the arm on the sofa started cracking. They have some very cheap furniture that does not last no longer than two years the most. Then they ask you "Do you want to purchase another another sofa set. This one is going to be more expensive and should last you probably 5 years." So what type of game are they're running over there?

We purchased a Power Reclining Sofa from Ashley in Feb. 2015. It was delivered two weeks later. About a week or two later we noticed that when you open or close the recliner on the right side it would make a clunking noise and it wouldn't shut the whole way. Called store, and after several attempts to reach someone, they said they would have the distributing company contact me. They did and they said it was a bad motor and they would put it an order for a new one to be shipped. Once delivered we were call them back for a tech to come out. She never told me how long it would take.

I do not, under any circumstances, recommend this Ashley Furniture store and I would like to share my experiences as to why. I went there on Saturday March 14th 2015 to purchase some furniture for my newly finished basement. When I found the set I would like to purchase (1 sleeper sofa, 1 ottoman, 1 chair, and 2 end tables), I had to hunt down a salesperson to actually help me. I found a clump of them lingering around the front of the store. They seemed to be apprehensive of helping. So I approached a woman and stated what I'd like to purchase.

My wife and I ordered >$3,500 of furniture from Ashley Furniture in Bowling Green, KY on 02/12/15. We still don't have it. Out of 3 recliners, 1 loveseat/sofa combination, and 1 table; we received the table and a poor quality loveseat/sofa on schedule (5+ weeks after placing the order). Since that time they have come back out and delivered 1 of 2 matching recliners. We have still never seen 2 recliners and the promised new loveseat/sofa (replacement for the defective unit). Multiple deliveries have been scheduled and then cancelled at the last minute with excuses like "your furniture never arrived in our distribution center" and the best of all "your furniture got here but it was mislabeled and really isn't your furniture".

Ugh. My fiancee bought this furniture right before we met 3 years ago. We have had Guardsman out numerous times, one time they approved a request and fixed a broken (shattered) dresser drawer. Gee, thanks. Never mind the missing finish from the coffee table, end tables, peeling couch, beat up bed frame. Who cares that thousands of dollars were spent after they completely DUPED my fiancee into believing their furniture was high quality. In the beginning, he told me how "high end" their furniture was compared to the cheaper places, how they had shown him comparisons. Oh, that's great. Because after moving the coffee table to vacuum the rug, the leg splintered.

We bought furniture from Ashley twice now and the first time wasn't too bad but this time we have had troubles with them. At first when the delivery guys game into set everything up; they dragged my daughter's desk and dresser across the top of my newly put down tile. I called and they sent a tech out and he said there was nothing he can do they will have to bring new out. Today is the day and when I called Ashley, she said "we never confirmed it," and of course yet we did.

Now that I'm on here I see this is a recurring issue for Ashley. On 3/29 I ordered an "Ashley" mattress and motorized base for $3,000. They set the delivery date to 4/10 and on 4/8 confirmed that delivery would be 4/10 between 12:30 and 4:30. On 4/10 they call me to inform me that I need to confirm my delivery date for 4/14. Now I gave my bed away this morning expecting the new one, I took today off of work and can't take any more the rest of the month but here's the kicker. When I called the store they told me they'd see if another customer ordered the same bed and they'd see if they could grab one. So basically, there's a very good chance that another "angry" customer yelled loud yesterday and got my mattress.

I bought a bedroom set in January 2013. The dresser is coming apart. Ashley convinced me to buy insurance from Guardsman to cover the set after the 1 year warranty. The Insurance was not cheap and now Guardsman is telling me they don't cover furniture falling apart. Ashley misrepresented the insurance and needless to say, I would never purchase anything from either Ashley Furniture or Guardsman ever again. What a ripoff!

I bought 1800 dollars worth of furniture from Ashley's to furnish my new apartment. Sofa, chair, TV stand, Sofa Table, Dining table, and 4 dining chairs. I actually have no issues with the anything aside from the sofa and chair, the two most used items on this list. On arrival, I actually turned away the chair because one of the legs were turned wrong, leaving it pointy at the bottom, did not sit flush on the floor. 2 weeks later, I got it back and now, most of the legs do not sit flush with the floor and digs into the faux wood linoleum floor and the sofa, is very uncomfortable, the cushions are nearly flat and there is a weird indention now on the sofa from the cushions where we sit most often. I won't be buying any more sofas or chairs from Ashley's.

I purchased chair & ottoman on 3/22/15. Not until I signed the purchase agreement did the salesperson inform me that delivery of the furniture would take 2-6 weeks! I was not happy with that at all and she assured me it should be closer to two weeks. After two weeks passed I called and was informed that they are low in stock in the particular set and it could be another 6 weeks before delivery.

I would not recommend Ashley Furniture, the prices are cheap for a reason because the units fall apart and even though they say the furniture is under warranty and the owners care about customer satisfaction...not true. I've been waiting almost a year for replacement drawers. I've gotten three different shipment dates and then someone cancelled the order twice. I call corporate and spoke to a woman who chewed me out - told me they are independently owned and there was nothing they could do and hung up. Don't waste your money. Invest in a product that will last and is backed by a company that does care about quality and value their customer.

My Husband got a sofa bed, chair & ottoman, needless to say all 3 parts the leather is peeling off. Mind you this is in our living room that no one ever sits in. The furniture is awful & when I call because I no longer I have the receipt, they tell me they can't do anything. I have given the Serial # pictures And all this I just insane, I will never buy from them again.

We have spent over $15.000 with this company. They talked about how good their premier protection was. So we wanted to cover ourselves cause you never know what can happen. I noticed my leather on one of the table seats was peeling so I went to the store and they said it was covered under the 5 year coverage. I called the protection plan company and told them what was happening and before I can barely get it out she said it's not covered. So please tell me what is the use of buying the plan if it is not going to cover the parts that needs to be repaired. Now I don't know if they sold me real leather or not. I will know next time. And I just bought a bed 3 days ago. Signed not satisfied.

February 16, 2012 I purchased a Durablend Black Reclining Sofa ** and also purchased the Durablend Black Reclining Loveseat w/ console **, and purchased the 5-year Extended Warranty **. The seating surfaces on the couch are peeling off life like a person who had bad sunburn. The recliner is broke and had gouged my wood flooring badly. I called to file a claim ** and was informed these issues are not covered. I really loved the looks of the set and when told about the extended warranty I could get which would cover anything that could go wrong with it in the next five years I was sold!

It seems a lot of people have had bad luck with Ashley. My family has been shopping at Ashley in Amherst NY for the last year or so. We have always had great service and help although the associates can be pushy. All of our furniture has been great. We purchased a patola park sectional last year but sold it due to a relocation. Recently we purchased a couch, loveseat, bed set with dresser, end tables and a mattress and although we got a great deal, the delivery is delayed for 6 or 7 weeks. Very annoying and it sucks that most of you have had terrible experiences. Just be sure to get everything promised in writing and signed by multiple employees.

I purchased a couch from Ashley Furniture and I also purchased a 5 year warranty with it as well. A year or so went by and one of the heating pads in the seats stopped working, and there was also a small nick in the couch as well. I called GBS enterprises and told them the situation, and they sent a local repair man out to fix the problem within 2 weeks or so. He took care of the nick the best he could and told me that they need to send him a new heating pad so he can come back and install it. A month or so went by and didn't hear form GBS or Ashley Furniture. I called them back, and GBS said they needed to get a hold of Ashley Furniture, and they said they would give me a call back which they never did. I then called again and they said the same thing, and never called me back.

I purchased a bedroom set Feb.10th, 2015. I was scheduled for delivery March 2nd only to receive a call on Feb.28th to learn I had been rescheduled to March 31st. I received my bedroom set, the bed was damaged, the dresser is wobbling, bed rails broke, nightstand damaged and last but not least I had no mirror for the dresser. I called March 3rd and spoke with the rude and lying manager **, whom I been corresponding with since the whole delay of my furniture.

I bought my bedrooms set last year and it broke to pieces in less than six months. Their furniture is not made of real wood. It was made of some cardboard type material. That thing only lasted four months. Please save your money and go somewhere else.

We have no children. It is just me and my husband. Couch is ripping apart. The couch is a year and 5 months old. The store said there is nothing they can do, it is out of manufacturer warranty. Called corporate. Sent photos, filled out forms, emails, phone calls. They said it will take 6 weeks before responding. They call me and say nothing they can do and it was normal wear and tear! Bull!!

Delivery was 5 weeks. Recliner did not operate. Called service. Was told they were a week out and service call would be during mid day. Explained they needed to be more customer oriented and not expect one to take a day off work for them to fix a problem that should have been identified prior to shipping. Yet to get resolved. Will see. Certainly no one contacted gave a hint of customer support.

They reported my account on all 3 credit reports as being more than 30 days due on one or more accounts. I am the primary account holder, my husband was managing this account. When I called to inquire about the report they stated they did not have a number on file, therefore could not alert me of a past due balance. This is poor customer service.

My furniture is falling apart. It is just me and my husband here. Customer service is a nightmare. Had this furniture a year and 5 months so now it is out of warranty. The communication with this company is horrible. Update:3/27/15 Corporate called me and said it is normal wear and tear. Are you kidding me? No way. It is just me and my husband here. No kids, no visitors, nothing. Still no phone call from corp. Manager. I did get ahold of the Springdale manager who was a nice man and tried moving the issue up. I can't believe they would not send a tech out to even look at this prior to my blood pressure going up. I'm honestly done buying anything. I'll throw bean bags in the floor!!! I'm soo done. :( I love this furniture I really do but this is so not right. Their quality is an awful.

I bought four rooms from their store in linden NJ. After three weeks i had them missing two beds then they send me two beds after 100 phone calls. But again one of those beds missing the railings. And now back to phone calls again. Never recommend them to anyone.

We were in the Decatur Ave store in Las Vegas NV. We liked a sofa, but were unsure if it was what we wanted. We were told that there was a sale at 35% off one item and to hold that price, we should put down $150. We asked if we could get the money back if we changed our minds, and were told by two salespeople that yes, we could just call and cancel the sale.

I ordered a couch from Ashley, they never called me for delivery. Never called me back when I inquired about a bed and I've been waiting 3 months for a $400 couch part that I was just told they never ordered. They are terrible!

Went to Ashley Furniture to buy a kitchen table and 4 chairs. Had to wait 3 weeks for it to make it to the warehouse. The table was damaged had a crack in it. The chair leg was chipped and they still try to give it to me. Ask for a supervisor or manager, waited for an hour and 20 minutes and still no manager or supervisor. So I gave the table and chairs back and went to the original store red purchased it to get a refund and they told me that they couldn't give me a cash refund even though I paid in cash. They said that I have to wait 2 to 3 weeks for a check to come in the mail. Needless to say I will not be shopping at Ashley Furniture no more and would advise anyone else to stay away. Their customer service sucks - was not very helpful at all. I'm very disappointed.

The furniture they sells is junk. I bought a recliner couch and love seat recliner over 2,000 dollars 3 years ago and the cover started to come off. Went to store. They said it had 5 years warranty on the material. They will furnish the material if I pay to recover. That don't sound fair to me. It look like they should recover it too. Ashley Furniture in Gonzales, La.

I had purchased a table and 4 chairs from Ashley Furniture. I had spent over $1000. The table came cracked. The chairs were chipped. They couldn't find all of them and all the boxes were already torn open. There was no supervisor or manager to talk to. No one would help load the stuff in the back of the truck so we had asked for a refund. They told us to go back to the store that we had purchased it from. The store says that they can't give us a refund in cash. That they have to mail us a check yet we paying cash. I would advise no one to shop at Ashley Furniture. Your product will not be satisfactory and their service is horrible.

I was sold a warranty that would cover if the sofa, loveseat, chair and ottoman fell apart or ripped or even if the cats tore the fabric. 4 years ago. Well, yesterday I found 2 seams that have come apart on the seat cushions, all at the same place on each cushion. Looks like the thread came out or the fabric is unraveling at the seam. This should be covered, right? NOT! Not covered by the warranty... I paid an extra $130 for 5 years of no worries and the insurance said this is not covered and neither is cat damage. This is insane $3000 for furniture that doesn't even stay together for four years. Now I understand why Ashleys never sent me a copy of the warranty. And why they did not have one on hand that day I bought the furniture and the bogus warranty.

We purchased DuraBlend couches from Ashley Furniture 9/3/11 in Boca Raton, FL for $899.95 which started flake and come apart at the 1 year mark. Having the 3 year in Home Service they came over only to say it was "normal wear and tear". Not true.

We ordered a couch and loveseat from Ashley Furniture. They told us we would receive both pieces on Feb 7th 2015. January 22nd we went in to ask for our money back because we wanted to get furniture sooner because we had fold-out chairs and a futon to sit on and my husband is on disability due to back and leg problems. We were treated very rudely by their employees. They told us then that they had an "all sales are final" policy that wasn't mentioned at the time of sale. They also told us that we had signed a contract with them and that the furniture was being made especially for us. Later we called their customer hotline and was told the same thing and that our furniture was being delivered on two separate dates. We called because our loveseat piece had not yet arrived. They told us that it was on back order and that it would arrive by March 21st!

December 28th 2014 my husband and me went to the Plymouth meeting store and looked through the stock. We found a three seater and love seat we liked so we spoke with the sales person and ordered it. We got the insurance to cover it just in case as we are expecting our first child so wanted something of good quality. It took 4-5 weeks to come. We have it now 6 weeks and noticed within the last three weeks the lacquer that they put on it is coming off and exposing the leather that they dye before they lacquer it. All this has happened on the back padding where your lover back would rest, this is on the love seat as this is where we sit.

Bought the sofa/loveseat and the 5 year warranty 4 years ago and needed to get repairs on the cushion around a year after owning it. Then needed the arm repaired for cracking and peeling 2 years after owning it. Now 4 years later and after replacing 4 cracking/peeling cushions there are now three peeling areas on sofa and Ashley won't uphold my warranty for "accumulation" issues. They state since there are multiple issues with the sofa that the warranty isn't applicable, that it is the owner's fault. Ridiculous! Crest is the company that enforces the warranty for Ashley and their staff have been horrible. One delivery man asked for a beer, another time, after waiting 3 weeks for my couch to be repaired and delivered, the wrong couch was delivered to me instead and I had to wait for my correct couch to be delivered again then afterwards.

I purchased a sofa, love seat and two ottomans on March 14, 2014. I was told to call in a few days for delivery date. I called the number on my receipt for delivery on March 17th and was disconnected two times. I finally called the store and was told it would be delivered the last week of March. But not given a exact date. I was told they would call me with this information. On March 26, I had not received a call so I called again the number clearly listed on my receipt for delivery. No one answered. It rang and rang. So, I again called the store. I inquired about why I couldn't reach anyone about delivery and was told I must have an extension number to reach anyone. It doesn't not list any extensions on my receipt nor does it say that when you call the delivery number. Then I was told my order was on delay or back order. No one bothered to call me regarding this matter. I was told they make the furniture to order. Really??

Purchase our 5,200 bedroom set cash. Jan 13, 2015. Ashley's has made 3 trips to our home. Bring pieces of our bedroom set... Still waiting on King Mattress and 2 Box springs. We got a call yesterday that they will be delivering "ONLY 1 Box spring" on Friday March 27.... We have told them to deliver the mattress and box springs all at one time! And then we're told the other box spring and king mattress is back order.. since January. What the HELL!!!!!!.. Why do they sell something they don't have? We were told they had them in stock the day of purchases. I have talk to many people from customer service to warehouse delivery and order department.... even an e-mail CEO.... Oh "then I was told the orders were filled" first come first served, buy sale!!!!! I'm be on PISSED!!!!!