Ashley Furniture Reviews

First I was sent couches wrong color, I went to store to pick something else and they acted like it was my fault. The furniture was different from their pic, I pick something else. I had to wait 2 weeks and when it finally arrived, it was damaged. I had to wait another week for furniture, then my first bill get here and it's 250 dollars more than what I had signed for. 3 months later, I'm still waiting for them to correct the charges... I call the Yorba Linda store and they sound upset like all this is my mistake. Never again will I shop there or refer someone there...

On 1/25/13 was sold a sofa and loveseat with power recliners. Set was described to us as all leather except on the backs of the recliners. This November we noticed a small scratch on the side of the sofa and the material separated exposing white fuzzy material underneath. Emailed upon request pics of the hole. Ashley send a rep out to see the sofa and he took pics as well. He advised to go talk to the store manager.

We bought a dining set and a china cabinet. When we were at the "homestore" the floor sample was in good condition, so we ordered it. Then when it arrived to our house it was in bad condition. It was damaged really bad. We notified the delivery man and we refused to accept it. Then he told us that his job was to deliver but he did record the damage. Then we immediately confirmed to the customer service and they sent a inspector to check the damage after 3 weeks long time. The inspector agreed with us that it was in bad condition. He told us that in 2 days we were going to receive a call from Ashley Furniture but nobody called us.

Purchased this bonded leather sofa at Ashley in Orlando, FL and after one year, it started to peel. After repeated calls to Ashley Furniture, dealing with rude customer service, I gave up and bought some fabric to cover at least the seats, but the backs are peeling too. Bought some other fabric to throw around to hide the peeling. It's so sad and depressing to be paying still for this embarrassing mess. I can't believe they get away with ripping off the consumer this way. I wasted my money and can't go and buy another sofa now. They take no responsibility for their actions. It looks like that material is sprayed on. If the conditions are right, it may stay on but if not, the consumer is stuck with the mess.

We bought a dining room set at Ashley Furniture Store in Henderson location and the day we were supposed to pick it up, we called in advance to make sure it was ready to be picked. When we arrived to the Ashley Furniture Store in Las Vegas location, one of the employees came out and said that the table has a dent, we asked to talk to a manager, and according to the employees at the Las Vegas store told us that they couldn't do anything about it because we didn't buy it in that store and told us to go to the store where we bought it originally. At his point we were kind of okay even though we didn't understand that being the same company we have to drive to another store.

If I could rate with zero stars, I would. Please whatever you do avoid Ashley Furniture. I should have done my due diligence of research and would have avoided this place. There is a specific reason why they offer all these no APR for 36 months. Because they have reviews like this. They will be like vultures and get your money. Once they have your money, they will do absolutely nothing for you. As a customer, you will always be wrong. Susan is not helpful. Tim the sales manager is not helpful. As a matter of fact no one from customer service is helpful. I ordered a table since October. I received a damaged table the first time. And they have been trying to deliver the table. Now I have received three different deliveries and they were all damaged. They state that they inspected it and it is still damaged. Horrible company.

I purchased some items from Ashley home store in Huntsville, Al. on April 2011. I have already had to send my chair back because the padding came apart. I called today Dec. 24 2013 because the springs on the side of the mattress has started to show. I spoke with someone in customer service and she had an attitude. I told her what was going on and she said, "Well, someone could come out and look at it but if you have any stains on it then it's void." I told her, "Well I had a dark color fitted sheet on it and yes it faded on it. Well, then it is void. I paid $150.00 for the Montage VIP Guarantee so I just gave you guys that money." She replies, "Oh well so I need to know why take this out if they don't give you details." I work in retail and and we offer warranties and some of the things that we take back makes you wonder but it's the customer's money and good customer service.

Like so many other reviews posted, I made a BIG mistake buying from Ashley Furniture. The problem is the warehouse located in Newark, Delaware. When the furniture was delivered (loveseat, recliner and sofa - all power, 2 end tables, coffee table and two lamps), one of the delivery guys was very rude. He walked in like he owned the place and not even a greeting. They damaged the loveseat, couch and recliner by scratching them going up the stairs and into the door. This also left unsightly damage to the door entrance. When I suggested that they do more to protect the furniture in the future, he had the nerve to ask me "how". He's the delivery person and had to ask ME how. What a joke. I told him to wrap the furniture in the blankets they had in the truck. Then he asked me how would the blankets stay on. What a joke! I told him to use the rope (also in the truck) to tie it around the blanket. He shut up after that, but this only the beginning of my nightmare.

I am very unhappy with how I have been treated by Ashley Furniture home store. My delivery arrived today but only a portion of it. The delivery guy tells me (after I have been waiting for 2 weeks) that they loaded the truck yesterday and didn't have all of the pieces. He states someone was supposed to call me. No one called me! The customer service representative that I spoke with tells me I have to wait "approximately" another 2 weeks for this additional piece.

Purchased over $3,000 worth of furniture from Ashley. Dresser and Chest are beautiful but very overpriced for inferior quality. Loveseat came on Friday and was able to thoroughly inspect it Saturday morning. While sitting, I noticed the back cushion was not filled evenly, it was lopsided, bulked up on one side and filled unevenly in the middle of my loveseat. Threads were stilling hanging loose all over the sofa. I got very annoyed and called Ashley customer service dept. Make a long story short, they were scheduled to come fill my loveseat November 23, 2013, not one showed up. Two weeks later received my 2nd box of fiberfill. Called Ashley and asked why I was getting a 2nd box of fiberfill when no one came or bother to call.

I had reservation about buying from Ashley. However, my experience was good. I did do some price searching. Each store will beat the price of the other as long as they are not part of the same group, owned by the same people. Find out online or ask a sales person which store they are owned by, then go to the other, get a price on what you want and do back and forth bargaining. It worked for me and I saved over a 1000.00 on 2 bedroom sets. I still was skeptical about delivery and damaged goods; however, scheduling was great and on time. When they arrived, the service was white glove all the way. Each piece was individually wrapped in heavy cushioned blankets.

I had purchased a living room set sofa and love seat a year ago from Ashley Furniture. When the delivery guys came, they left pretty fast as I began to inspect furniture. There were rips inside of sofa. Ashley Furniture finally came to fix it few months later and as I'm inspecting it after rip was fixed, the sofa in middle section sank in. I called them, no response. It's a year later, I'm still calling. Finally get someone and they tell me, sorry your warranty is up. You gotta be kidding me with these people. I know I will never ever buy from them again and anyone I know I will let them know too not to buy from Ashley Furniture again.

My experience with Ashley Furniture is somewhat bittersweet. Walking around the showroom and dealing with the salesperson was a very pleasant, if not enjoyable experience. However, my follow up experiences (yes! very much plural) with Customer Service has been deplorable, to say the least. I had purchased an entire bedroom suite. My headboard and dresser mirror were damaged upon delivery (which to my thinking, should be replaced, period). There should be no question to the extent of damage, product that I had purchased, new, should be delivered in good condition. I had purchased my suite from Ashley Furniture because they have a certain reputation for quality product. I had purchased this good quality furniture with the expectation that this would be what I would receive. To have anything less is unacceptable and should be this company's mantra. I very much love what I purchased; however, because of the very poor Customer Service (does this even exist at this company), I will never again purchase anything from Ashley Furniture.

I will never shop with Ashley Furniture again... I purchased a leather couch, love seat, accent chair and coffee table. When I went to check out, I paid for the extended warranty, which I was told would cover "everything." I mentioned that I had a cat, a dog and 3 children... The salesperson smiled and told me that I wouldn't have to worry about anything for 4 years... No matter what, they would fix it. Within a month of receiving the furniture, my cat jumped on the couch and left a few little holes. No problem, I had a warranty, right? Wrong...it does not cover damage by pets (or a multitude of other things listed in fine print in their long flyer). So, now I've paid for a warranty that doesn't help when I need it. Not mention I've had to exchange the chair once because it broke 3 days after I got it and I am in the process of trying to return the coffee table (which arrived broken). Awful customer service, poor quality. I will definitely be spending my furniture money elsewhere from now on.

My wife and I had purchased a new bed from Ashley Furniture at the Pflugerville, TX store and it was delivered on 7-1-2013. The delivery men set it up in the bedroom and when they left, we had noticed the men left their tools. I thought that was strange. When my wife returned home, she had noticed her 7000.00 wedding ring was missing off the night stand. We turned the house upside down looking for it. Ashley Furniture never called or came back for the missing tool bag they left which I thought was very strange. We called the police and got a detective assigned to the case. Long story short, I just talked with him and he inactivated the case due to the fact Ashley Furniture wouldn't return his phone calls nor help. This is a wedding ring we are talking about.

My fiancé and I bought a bedroom set on the 11th. After bringing our stuff wrong 3 times in a row, we got angry and called customer care. They had little to zero interest over our frustrations and neither did the store. We returned it on 11/23/13. We are still waiting for our refund! Terrible, terrible place. Do not shop here!

I was told that my delivery for furniture purchased going to be on specific day and I have to leave work to wait for the delivery putting at risk my job. And when delivery arrive which was on time the outcome was that the merchandise that I should received never arrived as wrote in the invoice. I consider that this is a lack of respect to the costumer, due to that I paid the total amount of the merchandise in full. I called customer services and the answer was that they do not have the product available at this time. I would not recommend this furniture store to anybody.

I went to Ashley 3 weeks ago and I ordered living room and bedroom furniture. I asked the sales person few times if I ordered my furniture, when can I get the delivery and please ensure that everything comes on delivery. He told, “Yes. I checked everything is available and you will get your delivery after three weeks because the accessories is not available.” I said ok. I received a call from Ashley a day before scheduled delivery date and the representative advised that I will not be getting foot board, head board and mirror in the delivery. The another date was scheduled and my dad took off for November 20 but come Nov 20th, no one showed up. I called Ashley again and the representative was so rude. She told me, "Your items are not available until the end of month." She hung up the phone on me. I still don’t know when I am going to get the items. The service is horrible and this was the last time I went to Ashley. I recommend everyone, please DO NOT GO TO ASHLEY.

When my furniture was initially delivered - my footboard was cracked on both sides and was taken back to be replaced/repaired. Also at that time, the dresser draws would not close due to damaged gliders which we were told would also be ordered and delivered and fixed. One week later they bought back the footboard and again it was damaged. A crack on the inside of the footboard and the delivery guy said we can drill a nail in it and then the mattress will cover the crack and you won't see it. I told him I know it's there and I paid money for this piece and they want me to take damaged furniture. I called Ashley Furniture and told them how I spent money on this furniture and expect it in good condition. While talking to a supervisor I said i should be reimbursed for my inconvenience and the fact that they don't stand behind their furniture. The woman told me she would give me $50...for $1,800 spent on damaged furniture. I then told her I wanted $100 for furniture that I had bought my daughter for her 16th birthday and that she now has to wait a week again sleeping on a mattress on the floor. She said I will meet you in the middle and reimburse you $75.

In June of 2013 my husband and I purchased a new Ashley brand sofa and loveseat. It looked beautiful on the showroom floor but when our set arrived there were lots of stray threads that had not been clipped off when it was upholstered and there was even a piece of upholstery near one of the legs were the batting was sticking out. There was also one of the back cushions on the loveseat that was missing a lot of filling. It was like there was a huge hole in it. I even told my husband that I thought our furniture store had sold us used furniture at new prices. That's how poor it looked. I would say Ashley has a quality control problem, but that's not even the worst of it.

Hypothetical question: If I pay extra for a piece of furniture to be delivered TO me, should it not be delivered at a time that is convenient FOR me? I have had the worst customer service experience with Ashley Furniture imaginable. I ordered a bed frame a month and a half ago and paid extra for delivery. At the time that I ordered, I made it clear that I needed an afternoon or a Saturday delivery time. The sales rep told me this would not be a problem, and she would make a note of it. I reiterated this point to the delivery company when they called to set up a delivery date a few weeks later.

I never write reviews but I felt it necessary to write this one.... I'm one of those people who google everything and I googled the crap out of Ashley's Furniture. I probably read thousands of reviews both good and well, mostly really really bad. You would think I would stay as far away from them as possible but I fell in love with one of their sectionals and I couldn't help myself. I felt kind of sick after purchasing it because I just knew something was going to go wrong. First off, they were super nice at the store... I found it online cheaper so they price matched almost $200 off what they were asking and on top of that let me use a $100 off coupon!! So $300 off the original price and I opted to pick it up myself.

I bought Ashley furniture in Dec 2008. Within 2-3 years, the couch started to fall apart and all 3 bed started making creaking noise. I had bought their purchase protection plan. So, called them up. The whole experience was horrible. They would NOT call you back or respond to you on time. It took me two weeks just to talk to someone. They would NOT send anyone to take a look at the issue. I kept going in circles for almost about 3 months, trying to get the issue resolved over phone. Finally, I went to the store and was told that they are sorry, they have been having issues with their protection warranty company. They have recently changed the company. So, it will be better. The store staff promised that they will get back and take care of the issue.

We bought a LR suite made with "Durablend" a few years ago. After expressing doubt about the quality of this stuff we were (stupidly) talked into buying the 5 year warranty. The claim was it covered everything even pet damage. This junk began to fall apart in less than 2 years, and when my wife called about the warranty they were just plain rude.

In October 2013 I purchased a sofa set that was a floor display. It was in great shape nothing wrong with molding and base, feet of the set. When I got the items it fell apart as soon as it hit the floor. The feet were cracked, chips of wood missing from all over the molding. I tried to reason with Ashley furniture and told them it was unacceptable, it was not what I ordered and it did not look like this on the floor. I told them I wanted to return the set for another, and the deal was floor models are as is "we will fix it as a courtesy." I understand the warranty about buying as is, but it wasn't what I bought, and they were rude, and lied and twisted the real truth about what was going on. Not sure what to do, should I just have it fixed?

I'm so stupid. I can't believe I got suckered in about the 5-year no money down no interest! So I decided to go Ashley's and not do research because I was desperate need of a bedroom set. They only had 2 bedroom sets that were nice and looks and feels like good quality. The rest look like crap! So I get a price of $8100.00 for 2 night stands king size platform storage bed with sleigh headboard and a storage foot board, mirror and dresser, media chest and 5 drawer dresser/chest, oh plus a king size hybrid foam/gel mattress. $8 grand, wow!

We purchased Ashley sectional at Mathis Brothers in Tulsa, OK. The couch started breaking down fast, but I figured we just got a bad batch of furniture and I didn't complain to the store (big mistake). So I just tried to make the best of it and enjoy my new sectional. After a year, I decided to sell the sectional and I went back to Mathis Brothers and purchased another Ashley sectional. I also told the sales person how fast my 1st sectional broke down and he/she said that they have never heard of Ashley Furniture breaking down in a year. Yea, Right. So I went ahead with the purchase of the 2nd new sectional. And of course I have had it about 4 months and it's JUNK. I'm so mad at myself for purchasing another one. I'm a very picky housekeeper and did everything I could to take care of this sectional and it's still JUNK! I WILL NEVER BUY ASHLEY FURNITURE AGAIN.

We bought a leather recliner from Ashley. It got a small tear right after the manufacturer's warranty one year went out. When I called them they said they would send me a piece of fabric. We were told by the salesman it had a three-year warranty. So we will have to pay to have it recovered. We had our old recliner for 18 years with no problems. I will never shop there again.

I purchased furniture from Ashley Furniture and was talked into buying their "covers everything" warranty for $169.00. Well less than 2 years into my 5 year warranty, the leather is peeling and the couch is breaking down. I call to submit a claim and they say it only covers spills and accidental damage. This is totally contradictory to what they sold me. I even asked "what if this or what if that happens." Every answer was "it’s covered." Please do yourself a favor and stay away from their poorly built furniture and scams.

My parents purchased a day bed & mattress. Salesperson explained $100 delivery fee, which would include set up & to be sure to inspect mattress w/o removing the plastic to ensure refund if incorrect. Delivery as scheduled, but movers explained couldn't set up because a piece was missing. Brought all back to warehouse. Customer service explained this "optional" piece would cost $100. When my mother requested cancellation of order, rep explained only 80% would be refunded. How do they stay in business?

In April 2012, I purchased the Alea Bedroom set and purchased a five year warranty totaling roughly 2300.00. Firstly, a rail was broken on the bed. It took six months to get another. Now November 2013, every piece of the furniture is releasing a musty odor, slight but present. I contacted Ashley and was told my warranty does not cover the fact that the furniture is now emitting a gas of some type, only breakage. This is a great looking set. However, I can never sell the furniture without telling someone the faint smell will be worse when you have the set together in a bedroom. It is a shame that their corporate feels that they have no responsibility to each individual store too.

Went to Ashley's at The Woodlands Texas. Bought sofa and love-seat and I am so sorry I didn't check the reviews for this company before purchase. I was shocked I was going to have to pay for delivery even though I live less than 10 miles from the store. I don't have a truck and I'm new to the state and I don't know anyone to help me. So, I paid the full price for delivery. I scheduled my delivery on such date and planned my day accordingly. I receive a call on my delivery day and I was I informed only my love seat will arrive because they didn't have my sofa. Hmmm? Ok. Let's schedule another day.

I purchased a living room set from Ashley Furniture as well as the protection plan. The quality is second rate. The love seat had to be sent back to the warehouse to be fixed. Apparently they use wood with knots to build the frame. The wood broke at the knot. Now the same thing has happened to the sofa. Also the density of the cushions is low grade. I will not ever buy another thing from Ashley's.

I bought a sofa set worth $2500.00 and bought a protection plan with it. My love seat got damaged because my daughter's diaper leaked. They said that the damage was not covered. Protection plan is useless.

I bought my new bedroom furniture at Ashley totaling $3,500 on one of their "sale events." When my furniture arrived they told me they did not have a dresser on the truck so I called the store and they said they saw that there was a dresser on my order and they would make sure it was delivered to me as soon as possible. The next day I did a follow up call to the store asking them about my dresser. They told me they would call me back. After five days they finally called me back. The manager told me I did not get a dresser with my set. I asked to speak with the person higher up than him and I was transferred to a voicemail.

I bought Ashley Durablend Bonded Leather Sofa Set from Furniture Source (11545 Reeder Rd Dallas, TX 75229-2112) on 11-4-10. It will start flaking up & peeling like old vinyl, 9 months ago. I complain to Furniture Source but first they told me that they will try to help me. But after holding me so long they refuse to help & told me that Ashley denied their complain.

I was called to confirm a delivery time, which I did using the automated line and was also given a time frame. I call to make sure again that the items will be delivered and again, the same time. The day of the delivery, NOTHING shows up, and I call, "OH MA'AM, Sorry our automated system does not work!!!" WHAT?! The people are rude and do nothing for a customer care experience. They put you on hold for minutes at a time and lack the courtesy. This is my second POOR experience with Ashley. I give them an F. Nothing to make up for the loss of day for me to miss out on work. I will never shop there again, and will do everything it takes to let the whole world know about their lack of service!

Our issues with Ashley started in January of 2012. My father bought my husband and myself a TV stand as a wedding gift. We were quoted a delivery time of 2 weeks. My husband took off work that afternoon so that someone would be home for the delivery. We were given a time frame of 2pm-5pm. At 4:45 someone from the warehouse called to tell us that our delivery would not be made because the item had been damaged loading it onto the truck. We were told another stand would have to be ordered and it would be another 2-3 weeks. Two weeks later, they call to arrange delivery.... Again, we are called in the last hour to be informed that our TV stand had been dropped placing it on the truck, and was again, damaged.

Purchased a sectional sofa from them on October 5th. Within a day my husband and 2 young daughters all began to be bitten by what was found to be bedbugs! After several inspections and more than $800 spent, bedbugs were found ONLY on the sofa - NO where else in my home. We have had the sofas less than 3 weeks. After a week of "run-around," Ashley's manager and corporate manager refused to take the couch back because "it is infested with bedbugs!" We now must pay to have the couch treated in addition to the money we have already spent on inspections. I will NEVER purchase from this company. They had a chance to do the ethical thing as all we were asking was to have the couch treated or replaced. Please save yourself from our misfortune. Tell everyone you know NOT to purchase from this company!!!!!!!!!!!

I originally went into the San Marcos California location in July and was greeted by a salesman that showed me sofas based on my needs. I explained my experience with Jerome's and that my purchase from them was a horrible experience and we had exchanged the purchase 9 times. He promised me that Ashley backs all their furniture 100% and that it would never happen that way with them. I looked at about 5 different sofas with him and he talked me into one very quickly because he said that the rest would take 6 plus weeks to get to me. I liked the sofa so I agreed. I again asked him if they would back their sofa in case a problem occurred and he said yes firmly, that I have nothing to worry about. I AGAIN confirmed and told my situation to the girl at the counter that I paid and she asked a manager and confirmed that if anything happened, they would take care of it if I purchased the warranty so I did.

We were shopping for recliners over the Labor Day Weekend 2013 and after looking at all the other shops, we discovered Ashley. They claim to offer quality products in their furniture store. We purchased on that day 2 recliners of two different models. The sales person talked us into two different models due to our body sizes so we thought it was good advice and as a woman, the smaller one fit me better. THEN the sales person said she was sorry but the model I chose they did not have available and would not be for about 6 weeks. I guess it had to come in from China or wherever they import them from. My husband's recliner came in two weeks. Today, 6 weeks later, we had mine delivered. My husband took a day off work to wait around for the delivery. I came home from school to discover it was the WRONG MODEL! It was the same model as my husband's, not the one I chose and paid for. And the plug and transformer were missing so there is no way to recline as it is an electric powered one.

Purchase two rocker recliners and a couch with bonded leather. After a little more than one year only, started flaking off. I have contacted Ashley three times and nobody has gotten back to me about fixing this problem. The material on it has been discontinued obviously for this reason. Customer service is terrible. My next step is legal action if I do not hear back from them. I am very unsatisfied. I spent a lot of money for this furniture and it looks like crap.

Contacted Ashley Furniture and told them of problem with finish on dresser that is bubbling and you can scratch off finish. We purchased warranty and it took them two weeks to get back with me and tell us that Ashley is responsible for manufacturer's defect...so then I proceeded to call Ashley service dept and was told to take pictures and send to their office. I told the girl on the phone that I had previously used a marker that is to cover scratches... I did this because at first a few spots appeared and I thought maybe I scratched or it was my fault so I try to fix... Much to my dismay, the whole top of the dresser has more spots and they keep coming. You can take your fingernail and scratch off the finish... but Ashley advised me that since I used a marker, it is not covered under their warranty...

My husband and I went to the Ashley Furniture store in our area to order a mattress and a table in September. We were at first led to believe our purchases would be available in a couple of weeks. When my husband called recently to check on our purchases, he was told that our furniture would arrive sometime at the end of NOVEMBER! WHY? We could have driven to the factory ourselves and picked it up in that amount of time. Ashley Furniture has our money (we paid $2,500 cash), but we have to wait 3 months or more for our purchases? Somehow it doesn't sound right to us. Well, we learned our lesson. We were first time and now last time customers of Ashley Furniture.

I received my bed in August in Puerto Rico in Carolina. When I received my furniture, I had a problem with my mirror. I call Ashley Furniture. I still waited 1 month for somebody to come to my home to repair my mirror. The technical said I need to replace the hold piece. He came September 2 and today it's October 12. Nobody called me. I received the piece. Service poor. I want somebody to pick up my furniture I do not want. Thank you.

Went to the Farmingdale, NY location on October 11, 2013 after having been to many other stores and checking out the lay of the land and what the choices are there for someone in the market purchasing a new sofa. I wasn't particularly taken by all of the reclining sofa models because I'm a traditional woman who believes that too much technology is just a waste of time. Who needs a power motorized reclining sofa? Not me. I'm not too good or that lazy to pull a lever.

I bought 2 recliners and after they were delivered, we found out that they would not stay reclined. I called the store and they said that if I sent them back, it would cost me a 30% restocking fee. After I argued with them, they said they would have a guy come and look at them. He did not show up. Waited another 2 weeks and a tech came and told us that they have had a lot of problems with these recliners and that there is no way for him to fix them because it is a manufacturer defect. He told us that Ashley Furniture knew this but continued to sell them. He said that they had gone all the way up the chain to corporate and still could not get anything done. A lady called to see if the tech was here and when we told her what he said, she told us to have him call her as soon as he was done here.

I went into the furniture store in Fultondale, AL and had the sweetest consultant helping me. Not to mention I spent close to $3000 cash on the visit. However, my furniture arrived late to my home. Then that's when it happened. That night after I got settled in & got in bed, the bed collapsed. This was on Aug. 10th, 2013 and today my bed is still the same way on Oct. 3rd, 2013. Come to find out my center support piece was not installed which makes my mattress sink in the middle, which also caused damage to the box spring.

We purchased a reclining couch and loveseat from Ashley Furniture (Route 42, Turnersville, NJ) in March 2012. Around the beginning of July 2013, one of the cables via the reclining mechanism in the couch snapped. It was no longer possible to recline that side of the couch.

I bought a very expensive 6 piece sectional couch. My first clue was that the salesperson had me sit and wait, while she ran around the store to get someone to answer any questions. This happened no less than 6 times. Second issue was they insisted on my getting a extended warranty and almost would not sell the thing unless I bought the extended warranty. Third, I paid $150.00 to have this thing delivered. When the delivery people were here, they didn't even want to move my old couch to the side, let alone take it out of the house. I live by myself and am a senior citizen with no one to help. I went round and round with the store, until they finally moved my old couch. They slammed and dropped my new sectional all around, like it was garbage. They weren't careful at all with my $2800 sectional! Sliding it all around on my laminate floor instead of picking it up. I was disgusted. Delivery men even informed me that they don't make much money at all, and all of their money is in tips. I didn't tip them anything.

The worst store experience we ever had. I bought a set of furniture and tables with matched rug from this store. After a long time of waiting, they delivered a ripped rug. The problem is not Ashley low quality of items; the major problem is their horrible customer service. They are rude and do not like to fix their problem. After many calls and a lot of time and nerve, finally they came and got some photos and accept the problem but after one more month, they just simply told us that they have not that rug in their stock and we can have a used one from store!

November 2010 - My husband and I purchased Leather Reclining Loveseat w/ Console and Power from Ashley Furniture in Sugar Land, Texas. We also purchased the Montage protection plan and was told if it was not used, we would get our money back in 5 years. I called Montage to have some scratches repaired and was told they could not find me in the system and I should go back to the store to straighten this out.

Cafe DuraBlend Dual Massage Reclining Sofa. Purchased this reclining sofa less than 2 years ago. After about 1 year, the "Bonded DuraBlend Leather" began to flake off. It's just two adults in our household and no pets, so sofa has been lightly used. Now it looks horrible and am embarrassed for guests to see it. Unfortunately, can't find a slip cover for it, since it is a reclining sofa. My last sofa, I had for over 5 years and it still looked new when I sold it and bought this piece of junk. I will NEVER buy another ASHLEY Furniture product. Worst purchase ever... Very unhappy ASHLEY customer...

My delivery date was suppose to be on a Tuesday between 3-6pm. The day before they called me to reschedule the time 12-4pm, I won’t be home. So I said to them how about Wednesday before 1pm. They can’t do that day or time and I would be charged extra delivery. I told them to cancel my order. Ashley Furniture change the delivery time, an inconvenience to me. I call their customer service department, explained the situation in a calm matter. She said that I will not be refunded the delivery cost, that’s when I became angry to the extreme. I paid cash and they were the ones who changed the delivery. This is a terrible scam to get people’s money. I have spent $160 and got nothing.

On the 28th of August, I purchased a media chest from Ashley Furniture, 4130 Concord Pike, Wilmington DE 19803. On my receipt was a tentative delivery date that had been crossed out with a black marker (I was able to see the date which was 8/31/13). After two (2) weeks, I called the store to inquire about my delivery. I was placed on hold and then given another phone number to call regarding the delivery, I called 302-533-6139 and spoke with ** and a delivery date was set for the 18th of September. On the 18th, I called at 11:55 a.m. to see if they could give me an estimated time of delivery, I was told there was some problem with their truck and they called me to tell me of the delay but did not receive an answer, I gave them two (2) contact numbers!

I ordered a sofa, love seat, bed frame and mattress from Ashley store (North Brunswick, NJ). It got delivered as per the delivery date. Within a day, noticed that sofa mechanics was not working and love seat was torn upon delivery. Raised a complaint, technician failed to report the damaged love seat and only sofa was replaced (again same issue). After few weeks, no love seat. After calling multiple times, customer service agreed to replace the sofa and love seat. Few weeks later, we received sofa in good condition whereas love seat was damaged. After waiting couple of weeks, finally, love seat was replaced. Initial delivery was in Feb but we got the sofa and love seat in good condition around May.

My wife and I went to the Ashley store in our area and sat on all the couches and loveseats. We found a set that was quite comfortable in the store so we ordered one of each. When they arrived we sat on the loveseat/console the first night. Let me also say that they were both power seats. Anyway, after a couple of hours we knew we were in trouble. They weren't at all like the ones in the store. We went back to the store the next day and complained. We were told that they would need some break in time as they were full of air. My wife told them that we don't have enough life left to wait. Anyway, we were told to contact customer service. That was the only way we could get anything done.

Delayed delivery 3x. It’s been a month and they say another two weeks before delivery. I sold my furniture the day before promised delivery and now am without. Tried to get refund and was told that would take 2 weeks also. So wait for furniture or wait for money to be returned; either way I am screwed.

Went to the Mentor store and ordered 1600 dollars worth of bedroom furniture. Salesman said 3-4 weeks till del. That was fine with us as we had to finish the bedroom anyway.They called and set up del. Furniture arrived and as they were trying to put the daybed together, they noticed they were missing 2 brackets that hold everything together.The installers called the store and were told the manufacturer messed up and they were going to UPS the brackets right to my house and as soon as I got them to call and they would be out asap to put it together and I was being put on a high priority list. Two weeks later, the brackets finally arrived and when I called Ashley, they said it would be 3 weeks till they could get out to put it together... This is BS. Don't buy from Ashley Furniture.

I went into Ashley to purchase a dining room table set. The salesman told me it would take 3-4 weeks for delivery (which I already thought was a pretty long amount of time). Well 8 weeks later, our table had still not come in. I went into the store to find out what was going on and they told me that they had canceled my order and then had to reorder it which is why it was taking twice as long. They did not have my permission to cancel OR reorder the table so I'm not sure why they thought it was okay to go ahead and do so. They did absolutely nothing to reimburse me for such a poor excuse of customer service. The customer service girl just stared at me blankly and offered a very weak apology.

Leather Furniture falling apart only after less than 2 years! This Co. should give back to us Customers with this problem. It is false advertisement to be told by a sales person that it will hold together well! I bought something at a Church Auction that was brown leather and lasted me 10 years. Wish I never got rid of it! This experience is more than ridiculous for the amount of money I spent vs. the time it lasted! It is literally peeling with no help or damage from us!!!!!!!!!!! When I called the Store with the complaint, she acted like she was not shocked, probably because she has heard it countless times yet Ashley continues to sell this. I want my money back, and this is a form of stealing in my opinion as well as false advertisement. Be ashamed as you should be!!!!!

I ordered new living room furniture from Ashley on 08/27, was told it would be delivered in 2 weeks. Arrange to take time off from work, received a call a few days prior saying my furniture would be delivered on Fri. The next day, I got a call from the driver, left a voice mail, couldn't understand one word he said, so I call the store. Sure enough, my couches are back ordered along with a table and won't be delivered. So now it's been 3 weeks going on 4 and still no furniture. Received a call today saying I could expect delivery this Fri. but now a chair that I ordered is back ordered. I am so unhappy w/the service. They have my money & have had it for almost a month now & I still have no furniture! I will never do business with Ashley Furniture ever and would not recommend them to anyone. I truly will be surprised if I get what I purchased. What an awful experience!

I purchased a bedroom set and a mattress with box springs. I get home, put everything together and they gave me the wrong box spring. I went back and told the manager and my salesperson. Manager tells me, "You might as well just trash the box spring and go to Home Depot and buy a piece of plywood." Really. I just spent several thousand dollars on this set. A piece of plywood. I then went to my salesman with confidence that he would at least attempt to get me the right box spring for my bedroom set. NOTHING. Couldn't even call me.

Sofa has been repaired. We don't really like it as much as we thought we would. It isn't as comfortable to sit on, creaks when we move on it. Apparently, not manufactured as well as the La-Z-Boy we replaced. Too expensive for this lack of quality.

Called Ashley for exchange of the mattress and they said "we have nothing to do about it." What happened with the extra warranty money we spent on defected mattress?

I initially ordered furniture from Ashley on August 7, 2013 and was told that it would be 2 weeks before it would come in. The furniture came in and was delivered on August 24, 2013 only to have a defect with the Chaise Lounge and markings on the sofa. The delivery drivers took the sofa back and left the Chaise lounge. They said that both pieces will be reordered. Supposedly the order was placed to replace both on August 26, 2013 and that it would be another 2 weeks. Well I have called Ashley since the beginning of September 9, 2013 and had to call again to check the status of my merchandise and was switched back and forth between the delivery manager and the customer service lady. Finally, I hung up and called again and was notified that it would be another 3 weeks from today that I would receive my furniture. Had I not called I would have never been notified of this. So disappointed in the communication and service. Thanks to Ashley I will be paying for furniture that I don't have yet.

I went to Pasadena store September 1st 2013 for a twin-size bed frame and mattress for my 19-year-old niece that is staying with me for a while. The salesman showed us the frames and my niece picked one. I noticed the sale signs $797.00 for bedroom. I asked salesman, "Is that for all pieces?" He said yes. I told him my son wanted a Chester draws for his room and for that price, I would get set. I told my niece to look at other sets to make sure we found another set same price, and salesman said everything again was included. We even checked depth of both chest with salesman. I asked when would delivery be. He told me first date was September 11, 2013. I said no, I was not going to sleep on my couch for that long due to personal reasons. My niece is staying in my room.

Actually, this isn't really about a shocking return policy... it's about their NO return policy. I purchased a gorgeous $375 king-size comforter set I saw on display in their store in Mesquite, TX. The salesman brought mine out in a huge clear plastic zipper bag from the back room with "KING" clearly marked on the outside label. Darn thing weighed at least 40 pounds, which was difficult for me because I walk with a cane. I get home, unpack the contents of the plastic zipper bag and discover the contents are a QUEEN set, not a king. It takes me an hour to fold everything back into the bag. I drive back to the store, and the cashier tells me there are no refunds or exchanges, PERIOD.

I brought the set 02/04/2012 and the chair is fading. I brought a 5year peace of mind warranty that the saleswoman told us that it cover everything but when I called the company they said it don't cover fading the springs and thing. Very expensive furniture and warranty.

If you are looking for furniture, stay away from Ashley's Furniture. Great customer service skill to sell to customer but have the worst customer service when there is a problem. I purchased a recliner set with Rocker. It was delivered on 8/27/13. 10 minutes later, I discovered one of the recliners on sofa was not working. Called customer care, explained the problem. They sent out a tech on 8/30/13 to analyze the problem. On 9/4/13, customer care called me back to order part. I asked why they could not replace sofa since it was not my fault, the agent & supervisor stated that they only repair & can not replace sofa. So I called the location where I made purchase which was in Katy, TX.

I purchased a bedroom set from Ashley Furniture store in their big sale events which was advertised as everything should go. Everything seem fine and at the time of my purchase, they promised that they will deliver my items on the same weekend. I paid full price at the same date and looked forward to have my furniture in the weekend. When the time comes, no one contact and no update information from customer service. I called the store to find out on my status of purchase and they stated, "Who told you we will deliver your furniture this weekend? You did not read the end of your receipt. It's written your purchase will be delivered in 6-8 weeks." I am waiting for two months on my purchase and still waiting. Every two weeks they call me. "We can not promise you possible in 2 weeks your purchase will be delivered." My money is in their hands since 2 months ago and still waiting.

We purchased leather couch and love seat in 4/09. About a year and a half later, the couches started shredding. I had contacted Ashley Furniture Store and reported it in 4/11. I was told it was not covered for that. I paid $179.00 for a protection plan. I had asked if they could send someone to my home to look at the couches. But they would not. I paid $1,853.12 for these couches. Within just about 2 years, they are in horrible condition. When you purchase new couches, it is expected to last more than 2 years. They sent me a letter saying, "Although we cannot repair or replace your furniture for you, you may want to consider contacting an authorized Ashley dealer. They will be able to order replacement parts and it would be your responsibility to pay for it." We are extremely outraged.

Purchased a bonded leather sofa and matching loveseat in 2010. Told sales associate I was not comfortable with "bonded" leather; I had a Bible of bonded leather and the cover cracked and flaked. Associate assured me it would wear better than genuine leather and for a fraction of the cost. Less than two years later, the "bonded" leather (brand name is Durablend) flakes off couch and loveseat. I sit down then stand up covered in little leather flakes. Ashley's will not honor manufacturer's warranty because it is only good for one year. We had purchased the extended five-year warranty -- lucky for us!!! NOPE!!! They only cover accidental damage -- not manufacturer's defects.

I went in on Labor Day. The sales girl came to me as soon as I walked in. I told her I was just looking because I didn't want to interrupt my phone call with my husband. After I got off the phone I heard her telling the other girl she wanted to tell me to go ** myself and that she wasn't going to help me and if I needed any help she told the other girl to help me. I immediately walked out. I will not step foot in that store ever.

Ashley Furniture in Bolingbrook has nice selections. But we have to watch their quality and their damage warranties don't ever take that warranties. They are not going to do anything. They are just giving you a false promise when we buying the furniture. They will tell you "if any problem comes, we will fix it" but no way. As per my experience they are not gonna do anything. I bought a queen set from them like 1 and half year ago. Bottom of the bed collapsed and my box came down and I called the number that they gave me for warranty. Since last 4 weeks they are not doing anything for me. Yesterday, I called them and they are saying that "We are not going to fix it. If you want, we can give you a gift certificate for 100 dollars." But again we can use only in Ashley with that gift certificate and if anybody need proof for this, you can contact me at **.

In December of 2011, my mother purchased a leather chair for $700. Today, that leather is falling apart. I contacted Ashley Furniture and they said "sorry, it's out of warranty". Now, I feel that it is a lot of money and should hold up more than a year and a half and they should take responsibility!!

Use another furniture company if you want less stress in your life. Well I will just say I will never ever buy anything from Ashley Furniture again. They just want your money. The delivery service sucks! My house was damaged. I paid for what they call insurance in case you lose your job...Well I did and they took months to kick in. So of course late fees and things occurred. They do not show compassion. They just want money. I have been through hard financial times for about 4 months now going from check to check and the light and water company show more mercy than Ashley Furniture. They instead filed a case on me and threaten me with the police. I have to choose to feed my kids or pay Ashley Furniture.

My husband and I went in to the Buford, GA store to purchase a table, 6 chairs, a chest and 2 recliners. The total was $3000 and I wrote a check for the total cost. I did not want to use my debit card for a purchase that large because recently I had made a $4000 purchase and the bank froze my card because of security reasons and I had to call and verify that it was a legitimate purchase etc... So that being said, that is why I wanted to write a check and did not need furniture for 8 weeks.

Initially when we purchased an entire bedroom set, they "forgot" to include the dresser so they charged us separately for that. That is just the beginning. They delivered an uncovered, dirty and torn mattress! When we complained they charged us more and we had to wait 2 weeks for a clean mattress. However unfortunately it gets worse.. They delivered bed bugs! Now we are spending thousands of dollars to clean up and they are ignoring us!!!

My husband and I purchased two end tables, one oval cocktail table, one chair and a half, one ottoman and one sofa from Ashley Furniture. We paid in full at the time of purchase by check $2,694.01. The order was placed on July 18, 2013 and a delivery fee of $77.99 was included. Delivery was to be two to six weeks from date of order. On August 20, 2013 approximately 5 weeks later, delivery of one couch, two end tables and an ottoman was made. The delivery driver said he had a loveseat on his truck that he would "give" us in place of the chair and a half. We refused as this is not what we ordered and paid for.

I purchased a sofa, love seat and tables from Ashley Furniture. Very shortly after the furniture was delivered, the frame on the sofa broke. Soon after that, the frame on the loveseat broke. Thinking it would be better to wait until after I moved to have the furniture repaired. I moved. Then I called Ashley Furniture to have the furniture repaired. NOPE! If the furniture has been moved, they will not repair it!!!!! I paid $250.00 for a warranty on the furniture.

I bought a furniture living room set with end table paid in full about more than 45 days ago and they suppose to delivered by August 21, 2013. For this day my wife didn't go to the work, wait for delivery. Unfortunately it never made nor nobody call. Waited for 22 still did not came. I call them. Nobody answered. I went there. I ask what happened. Lady at customer service said, "Nobody schedule for this date and next delivery date we can make next Thursday about a week later." I was going crazy. I said "what kind of customers service is this?" I said "I don't want it. Cancel the order." Manager said "you can canceled because of contract." What kind of services. Hard to believe. I said I will file a complaint to Better business Bureau. He said go ahead.

We purchased a leather Ashley sectional sofa several years ago when we redecorated our house. It was sold as a leather match piece with top grain leather on the cushions. This piece is in a room that is not used on a daily basis. We have no pets or children. We did notice the wrinkling of the leather on the cushions only not too long after purchasing it. Huge chunks of a very thin leather coating have now peeled off everywhere that the wrinkling began. The piece of furniture was approximately $1500.

I purchased a couch, loveseat and oversized chair with ottoman from Ashley Furniture in Scottsbluff, NE. I received my set November 20th, 2012 and purchased the warranty through Ashley furniture for $160.00. The saleslady that sold it to us said that this warranty covered anything... "even if your kids spilled something on the cushions" they would fix it or replace it. Well a couple of days after receiving the furniture my husband sat down on it and rested his arm on the armrest and it made a very annoying "loud popping" noise like the armrest was hollow or something. We didn't think too much about it and after having it in our home for one month (December 2012) discovered that all of the pieces did the same thing. After the busy holidays were over we decided to contact the store in Scottsbluff, NE in March 2013 and tell them about the situation. They said they would come and collect the pieces and fix them to our satisfaction. By the time they came to pick them up it was May 2013...

I purchased a leather sofa, love seat, oversized chair and ottoman. The items were in stock and it took them over a week to make the deliver. They called me and informed me that the deliver would be between 1215 and 4:15pm on Aug 10, ‘13. The deliver crew called and that he will be late and could not give me a time that he would be making the deliver. After an hour and half later, he shows up. After waiting the whole afternoon for my purchase, I was very disappointed to see the items use - it look used. It was dirty, have two big holes in the bottom of the ottoman. The sofa pillows were dirty and looked like it had been on the floor of the truck. I looked inside the truck and the sofa and love seat were standing on its end arm up against the rear of the truck uncovered. I have no choice but reject the hold order. I could not accept these items in its condition. So now I must set and wait for them to reschedule another deliver. However, cancellation of this order may be in order. On Monday I will contact the corporate office about issue.

Two purchases made. One table had to have multiple visits and had to wait over 60 days to have repairs completed. Next purchase, TV center was very damaged upon delivery. I should have never accepted so I contacted their warranty dept who had to come out twice so to order new tops for the center. The repair person was very nice but it had so much damage and he had created more damage changing the tops out that he had to spray paint the center in my living room! I have a baby so I had to open the doors up and turn the air off to air out the spray paint fumes!

Bought a sectional at Ashley in Laredo TX - Price was $799.00 7 payments of $150.00 later, my balance is STILL $660.00. They may not charge interest and financing charges, but they cheat you with the "monthly fee" and store charges. NEVER again will I buy anything from Ashley, or RAC.

I had bought several pieces of Ashley furniture in the past without really knowing what I was doing. It's not horrible furniture, it falls under the old saying "You get what you pay for”. Mostly foreign made stuff, cushions that you can't re-stuff or add filling to, attached sofa cushions that sag in a short amount of time. Look at the tag and in this case made in the USA matters when it comes to furniture. I have had great luck with Broyhill and Best furniture. Middle of the road stuff, made in USA and better made than 95% of the foreign stuff you will see. Flexsteel is top of the line stuff that will last your lifetime and your kids but high $. I always go with Best or Broyhill because I want it to last 15-20 years...Ashley furniture is FINE for like a kid’s college dorm or something...not much else...unless you have very little $...then you may not have a choice.

Don't buy anything from Ashley. After reading all negative reviews, if you visit the store just for an ideal your mind will be changed. Because the staff over there wearing professional mask and do magic with you. I did order a dining set and informed the set will be delivered in 7-10 business days. They will ask us to pay complete amount and sign the policies. Don't ever do full payment and sign the document. It will screw your life. I did not have any communication after 3weeks also and called them.

I purchased a sectional on July 8, 2013 and was told that the chaise did not show an availability date but that someone would call me later that day with the date. No one called so I called Ashley the following day and was told there was still no availability date. I voiced my concern that the 48 hour time frame to receive a full refund would expire but was told they would call me in the morning with a date. Still no one called so I called and was given an availability date of August 7. I was picking the furniture up from their warehouse so I told them it would be August 9.

I made a huge MISTAKE again! I should have learned the first time that I purchased furniture from Ashley but I didn't figure it could possibly happen again. I purchased a bar and 3 bar chairs with a value of approx. $2500.00. The morning of the delivery I received a phone call stating that the top for the bar was broken and they wanted to know if they should come and deliver the rest of the bar or not? I told them to come on as I was already at home waiting on them. When they arrived they started to bring the chairs into the house and I happened to go outside and see that the bar was sitting close to the door so I went to have a look at it and noticed that it had a scratch on the side of the bar and also a few scratches on the footrest. I mentioned it to one of the delivery guys and I also mentioned that I didn't want it "REPARED".

My experience at the store was awesome! The folks were patient and very helpful. One thing - we were told that the 14-piece set we had bought was in stock (this helped make our final decision), just to learn that they lied. Our delivery date was set for 7 days after the purchase.

Given a window of 3 to 7 pm for furniture delivery. Never called to say running late but suppose to be only 1 hour late. By 930pm I cancelled delivery and called store to cancel order. At 955pm delivery driver called and was parked out front and wanted to know if I still wanted to cancel. I let them come in and after talking to store I agreed to take it but they were suppose to refund delivery fee of 125 dollars. Never got a credit and my furniture finally entered my home at 10pm. Ridiculous!!!!!!!

Be careful! Very disappointed with their service! Salesman tells you what you want to hear till you show them cash or your credit card. Then once they have that info and the sale, the story changes as in my case. I was told I can switch out my couches if they were not what I liked and when I called saying I wasn't satisfied I was told, "Oh we NEVER said that! THE COUCHES ARE YOURS now but I will see what I can do for you." This was just to blow me off like I expected, because I never received a call back! I would only expect this type of service from a crooked car dealership! but for buying couches!?! Just be careful! Make sure they put what they say in writing! From now on that's how I'm doing things! Thanks Mario for screwing me! WATCH this place in Patchogue off Sunrise!!! Watch the fine print after they take your money!!! Learned my lesson! The Hard Way!

We bought two recliners. They had a limited warranty on the springs. We had two springs that broke in one of the chairs. We called customer service. They said they would send someone out for $87.00 to inspect and see if it was a manufacturing defect. I said, "I only wanted the two springs, I did not need them installed." They called back and said the item was discontinued and they could not get the parts even though the warranty was still within the time frame. I consider this the poorest form of customer service! They did not even attempt to help us solve our problem, just blew us off. Bad form for a company that spends in the millions advertising to get customers in their store and then will not take care of them when they have even a simple problem!!!! We intend to make it our personal mission to make the public aware of the horrible customer service!

I spent over $600 and purchased a mattress from Ashley's in May 2013. Just after 2 weeks, I feel the area which I slept is sinking down. I called Customer Service right away and they sent a tech out to inspect this sink area. The tech took some measurements and filed his report. He agreed the sink area which I point out is much softer than other areas and he noticed the difference; however, my mattress was not considered to be defective in his measurement. I called the Customer Service again, but have been told as the mattress was not defective based on their measurement, there is no refund, no exchange.

I ordered a full bedroom set from the Glen Burnie store before Memorial Weekend 2013. Upon delivery, the nightstand had a ski slope corner type damage. The drawer cannot be pulled out....All that you can see is split unstained wood. The dresser was delivered with an obvious defect that had been wood puddled, sanded and re-stained to a darker color than rest of dresser. I emailed pics of damage and after no response for a month, I finally called again and was told that they need to send a technician out to look and possibly fix damaged furniture. If I wanted furniture that needed to be restored, I would have bought furniture at a thrift store and paid to have it restored.

Approximately a year ago, we decided to replace our sofa and stopped at a local furniture store. Now let me preface by saying that I've sold furniture for a total of well over 10 year over the course of my 40 years in the job market. Anyway, my wife and I were looking at a leather power loveseat, and the salesperson began talking with us and my first question was "Who makes this?" Salesperson says "Ashley". My comment was that they sell cheap furniture. The salesperson said they improved the line. I said "Is this leather or vinyl?" LEATHER, I said real leather. Salesperson: "Yes, real leather, except non wear areas like the back and sides."

The incident in question occurred at approximately noon on July 6, 2013 at the Frederick branch of Ashley Furniture. My fiancée, her mother and I were shopping for furniture. We spotted a dining room set that was marked at approximately $349 that included a glass top table and 4 chairs. The sales associate was very courteous and pleasant. Unfortunately, when he went to ring up the sale, his manager did not allow the transaction to occur. I politely asked the sales associate if I could speak with his manager. When we spoke to the manager, he said that there was a mistake and he could only sell the piece for $478. My response was that it is misleading and unfair for him to advertise one price but refuse to sell it at that price. My fiancée’s mother even offered $400, but the manager rudely declined and walked away.

Moving my elderly mother into an independent living situation unexpectedly, not a lot of time. Chose a Sealy plush top mattress and needed it delivered on 6/28, the day she was moving in. Got a call in the car. They don't have the mattress. They want to upgrade it to a pillow top mattress, so I okayed it. She hates the mattress. She's 89 years old. This is a stressful emergency situation for our family and I didn't have time to start over shopping.

I purchased a sofa on Memorial Day which was supposed to be delivered on 6/29/2013 within the delivery window of 12-5. I had asked the sales rep if I could make special delivery notations on my account; he said yes. I told him that I have a class at 11-12 and that it’s a 20-25 minute bus ride home. He said that's fine and he would make a note on my account that the delivery personnel should call an hour before delivery. The driver called me at 10am attempting to make a 10:30 delivery. I told him he can be at my house by the latest at 10:20, it’s cool. He said no, it’s either 10:30 or the latest at 11:30. Please remember, the delivery window is 12-5pm. By 10:45, he was ordered to return the sofa to the warehouse and inform me that I would be charged a re-delivery fee.

I purchased a 14-pc bedroom set from Ashley on June 6, 2013 to be told everything went through and I should receive my items on June 26th, 2013. I got a phone call around 7:00pm five days before my delivery date from an Ashley associate saying I wasn't going to get my full order. All I was going to receive was 2 lamps and my bed and have to wait until July 22 to receive the rest of my bedroom set. I was livid. This stuff cost me $1,600. That night, I went to the furniture store to be told there's nothing they can do for me but give me a gift card. I wasn't having it. So I saw the salesman who helped me purchase my stuff and he told me that the day I made my order, he saw in his computer that I wasn't going to receive my stuff until July but he didn't want to tell me because he didn't want to lose a customer. WOW!!!

We purchased furniture for 2 households. First to be delivered on Mother's Day were a sectional with chaise and ottoman, a kitchen nook, and king bed and metal frame. They called the Saturday before as expected to notify us that the ottoman was backordered and had to reschedule the entire order? Not one item, but all. Following Sunday, order arrived without the ottoman (it was damaged) and this time, no one let us know of this ahead of time. Next order came as scheduled but missing a queen bed frame, nightstand, and chest of drawers! I called customer service and it was again manufacture delay and “We are sorry but they won't be in until the following week.”

In accordance with the terms and agreement of writing my review and remaining fair, I will simply state the facts and you decide if my rating is appropriate. Please pay very close attention to the timeline. On April 19, 2013, I selected a bedroom set to accommodate my son who was returning from the United States Army in one month. On April 19, 2013, the Ashley representative drafted the contract and I paid for my merchandise that day. The representative advised that the computers were down but it would take approximately two weeks for delivery.

I purchased a leather couch and recliner including an extended leather warranty in January 2013. We were told the warranty covered anything and everything even if our son ripped it with a toy. The chair was ripped pulling it out of the box. They would not return it and RELUCTANTLY fixed it "as a courtesy.” It never really looked great but we didn't want to keep fighting. We accidentally ripped the chair about a month ago during a move and we've been now fighting with them ever since. They didn't want to fix it. They sent us the leather and told us to fix it ourselves. And the warranty specifically states if a third party works on the chair, our warranty is voided!!!

I purchased a mattress and box spring from Ashley's furniture store on the 27th of March. The first mattress had to be replaced a week or so after delivered, sagging in the middle. Second mattress, the same thing. On the third, I asked if they were going to replace the box spring as well and they said no. The third mattress is making a lot of noise. There are no handles to change the mattress around. The store sent out a TECH. He told me it was the box spring and there should be handles on the side to change the mattress around. He also told me the support was good under the box spring. He reported something different. He wrote in his report that there was nothing wrong and the foundation was not properly supported.

In February 2012, we bought a supposedly leather sectional for over $4,000! A few weeks later, one of the pieces got a blemish and started squeaking so I called Ashley CS and they told me they could send someone for the squeaking but that they were not responsible for the blemish and I had to wait until the 5-year protection to kick in. Now, one of the supposedly leather section is peeling off big time! I called the protection company, Safeguard; they asked us to fill this form with pictures and details and to send them by mail which we did. Today, I got a call from Safeguard telling me they don't cover this type of damage! That's 350 dollars down the drain since that's how much we paid for the 5-year protection! Protection for what? Why do we hardworking people have to get ripped off by this type and why do they get away with it?

Purchased a Rigby plush mattress/boxspring totaling $645.00 a year ago at Ashley Furniture Store, Easton, MD. The mattress is sinking in the middle and leans to one side. The boxspring springs are coming through on the edge. Photos have been sent to the management in April. May, no results, and there was one call saying they received the photo, and another call saying they will call. This is June 8, 2013, and no results. I'm mad and sick of the store. I want results NOW.

I bought a bed frame in Sept 2012 and the side rail broke through normal use in May 2013. I called to start the claim on May 21 and was told I had to email them photos of the damage, which I sent that night. The rep told me I would hear back within 48 hours. A week passed with no calls or emails. I called again and was told the dept I needed to speak with was not present, but they would call me the next day. Another week passed and I called to speak with the local store manager, who ensured me that someone would call me on Monday morning (June 3).

I bought a king size bedroom set (bed, two dressers, nightstand) + 3 full bedroom sets for our children. We spent over $6,000 in total. We had one of the full beds not assembled properly (the side board did not sit flush with the head board). They came to fix it. After blowing me off for my first scheduled appointment, they finally showed only to tell me the new side board they sent did not fix the issue. The service man told me I needed a new headboard. I had the service tech mark on his work order that the customer (ME) requested a new headboard. I have tried for months to get Ashley to take responsibility for this issue and send a new headboard and service guy out; they flat out refuse to acknowledge me! They couldn't care less!! They were paid in full so obviously they are finished with me. Do yourself a favor and find a company who cares about the customer. Any store will be better than Ashley. You would have better service at a local garage sale.

I went to Ashley Furniture in McDonough, Georgia to purchase three bedroom suites and a kitchen set. I spent just under $3,000 for three beds, three dressers, one night stand, and a kitchen set. They had NO trouble cashing my check immediately, but apparently giving me what I paid for was too much for them to handle.

I went to the store in Laguna Hills, CA and shopped around all other stores. I returned here because the couch set worked out best for my living room. I bought 2 leather couches, a rocker recliner with tables, lamps and a rug with accessories. I spent just under $2,300. The salesman promised delivery would be about 18 days later. He promised me that the stuff was in stock, but that was the earliest delivery date available. It seemed like a long time away, but I really liked the couches. About 2 days before delivery, they called and told me I will not be receiving one of my couches and the rocker recliner until a month after my purchase date. I was angry but I figured I could get by with one couch since I had already disposed of my old furniture.

Okay, well I used to work here for about 7 months and some people would do anything to make a sale; and let’s just say my manager had lots of "favorites". We went through about 12 managers in a 3-month period and each one screwed up more and more. I purchased furniture for my parents (of course because I got a huge discount), but I haven’t received a loveseat that was damaged in almost 6 months (after waiting almost 3 months to get it). I get promised call backs but of course it never happens. This was an awful company to work for, and I regret buying from here. More than anything, I recommend anywhere except Ashley's!

On April 6, 2013 my wife and I went to Ashley Furniture Home Store in Frederick, Maryland to purchase a bedroom set. Two salespersons, Corinne ** (a middle-aged male), assisted us with the purchase of a Shay Contemporary Bedroom Collection which includes a queen poster bed. We were interested in the bed with storage drawer, so we requested to see a display of it. We were told that we could not see a display because it was not available at that location. We did not want to purchase the bed without seeing it with the storage. However, they convinced us so we went ahead and purchased it. When Corrine and her sales partner gave us the total, it was almost $11,000. That was a little bit out of our budget, so we negotiated and got it down to $994.69.

I purchased a couch and loveseat set 2 to 3 years ago. It was supposedly leather, sand in color. Over the past few months, the leather started peeling, leaving green areas all over the seats. I called Ashley customer service and was told by Nancy that there was nothing the company could do since it was out of warranty. Perhaps, in some way, I caused the problem. Well, the furniture was not abused in any way nor was it in direct sunlight. The problem is with the material used. So, I would encourage anyone who is thinking about purchasing any type of Ashley furniture to think twice before spending money. The items you want may look nice now, but will probably turn into junk within a short time. And if you try to speak with Ashley's customer service, you will find them to be abrupt, rude, and unhelpful. I will never do business again with this company and would strongly suggest that if you are furniture shopping, go with a reputable company who will stand by its product and is willing to work with its customers.

I will never buy furniture from Ashley again. The quality is horrible. I bought the insurance on everything except the master bedroom set and, of course, it was a mistake. When we spent several thousand dollars, we were maxed out of money and decided not to. I truly believe when you do not purchase the insurance, they sent you damaged merchandise, hoping you will not notice the problems until it's too late. Then there is nothing you can do about it. The drawers do not open and close right. There is a large crack on the bottom of one of the dressers and there are nicks in so many places.

My wife and I purchased a large TV table and a large coffee table. I even brought in a tape measure and measured both pieces in front of the salesman to see if they would fit in both SUVs that we own. Since they were of the proper size to fit, we told him that we would pick them up from the warehouse when they came in from their main warehouse. To our amazement, when we went to pick them up after they called me, the furniture was not assembled... just in flat cardboard boxes. It was then that we were told that there would have been a "$25 assembly fee", which we would have paid if the salesman had just told us the truth. We are over 70 years old and cannot get down on our hands and knees to assemble furniture. We will NEVER go into an Ashley furniture store again, much less purchase anything from them. We learned the hard way that their sales people do not tell the truth.

I purchased a sofa that had 2 recliners on each side. I also purchased two recliners separately. Both recliners broke to the point that you were not able to sit in them, only after 3 years. Then a couple weeks after, the one recliner section of the sofa broke. I called Ashley, because I remember purchasing the extended warranty. My first phone call involved the woman telling me that they were no longer under warranty. I found my copy of my purchase order and it clearly stated that the extended warranty was for 5 years. I called them back and they asked me to complete a report.

I bought on April 17, 2013 and they delivered on May 3, 2013 - so long. I sat in the sofa the next day for an hour. To my surprise, it sank and the back of the 3-piece sofa, you can see all the frame. There was no way I will put it facing the entrance so I had to relocate. The material on this sofa is so cheap and hard. I went to complain at the store to cancel everything and this chick, the second to the left with long black hair, young and ugly attitude, once I mentioned that I wanted to cancel my purchase, raised her voice and said that I had 48 hours to cancel. How can I cancel? They took more than 48 hours to deliver my purchase. How will I know your stuff is no good? What a personality; they really got ghetto. Never buy from this store. Everyone, do your research first.

This is the worst furniture in the world. We spent a great deal of money purchasing a bedroom set 2.5 years ago. The entire right and left bottom frames of the bed cracked and fell apart. Customer service is totally useless. I am willing to purchase the two pieces that I need, but I can only imagine that they will cost the same as an entire bed because Ashley is such an honest company - not! I've told everyone I know to never ever buy from Ashley, and I will continue to spread the word. Since media seems to be such a great outlet for getting info like this out, I think that we will go out of our way to spread the word.

Please be aware... I / WE will never purchase anything else from you. Your Financing with GE money is a Scam. You choose to be DECEPTIVE in your advertising...15 months interest free.

In January, we bought a 3-piece living room set. We purchased the extended warranty. The set cost over $1,500 +over $200 for delivery. My husband asked the salesman if he could pick it up himself. Salesman said, "Sure, save yourself a few bucks!" Salesman neglected to tell him that if you pick it up yourself, it voided the extended warranty you just purchased. Slick! One month after buying the set, my adult son sat on the sofa to watch TV and we heard a crack. The frame cracked. I called Ashley, the warranty company and the salesman over and over. The salesman would have the warranty company call me and they would tell me it's a manufacturer's problem. This went on for a month till the warranty company told me that the frame was not covered by the extended warranty! If you sit on this crap and it breaks, you're ** outta luck. Okay, we were screwed royally! My husband opened the bottom of the couch to see if he could fix it. There are staples not nails or screws holding this crap together. The wood was cheapest grade, knotty and warped. It was built to break! Oh, and the chair & 1/2 I just noticed about a month ago, the frame is falling apart in the back.

What happened is I bought a 100% leather couch and loveseat. Just the couch costs about $1,400. I thought it is a good name and company and it was quality to last. I asked the salesman if anything happens, will they be able to fix it. He said of course anytime, so I went ahead and bought the 5-year warranty. After 15 months, the leather of the couch started to crack by itself. I took care of it. It was just a simple wear. I didn't have any pets or kids that could have messed it up.

On 1/31/13 I ordered an oversize TV stand that I had been told by the salesman several times was not a stand that would have to be put together. I was told I may have to put the shelves in the TV stand, but it will be built and put together at the factory. Upon picking it up at the warehouse, it was a very flat box that was clearly a put together TV stand. I refused it. The warehouse called the Arlington, TX store and I talked to a person named Terrance, who was very rude. He kept arguing with me telling me the TV stand was what I had ordered, etc. He said I would have to wait several days before I could come into the store to get a credit because the store manager was not in that day.

We bought 546 Sectional on February 23, 2012 for $1927.05 which included $114 insurance at American Furniture/Ashley Furniture. On 02/04/2013 at 10:22am, I called American Furniture to see what I can do about a tear in the console, plastic tray broke and the seats on both sides of the loveseat were flat. I was told at that time to send pictures to ** with a description as to what is wrong with the loveseat. On 02/05/2013, I sent the email as instructed. I did not hear from anyone for more than six days, so I called and spoke to Ms. Kerry there on 02/13/2013 at 4:43pm. She said that the parts had been ordered and to call Tuesday 02-19-2013. I called on 02/19/2013 at 10:26am and spoke to Ms. Kerry again. She took all my information again and said she will get this taken care of. This is still under manufacturer's warranty.

I bought a chair that after two months, the seat was squashed down so much it was very uncomfortable. Ashley Furniture sent a technician that said yes, it was squashy and he would file a report saying to order a new base for the chair. When the rep called for a follow up, she said the tech said the chair was up to standards and they won't do anything for me. (Everyone who comes to my house notices the chair is squashed and no one will sit on it because it's so uncomfortable.) So it's my word against the tech who lied to me and everyone I've spoken with at Ashley customer service (which is a joke!) say they won't replace, refund, exchange or in any way help me.

Ashley Furniture deliverymen would not bring a bedroom set into the house unless we signed a damage waiver, exonerating them from all responsibility to our walls, floors, carpets and ceiling. This is both absurd and far outside the delivery contract. Our home was prepared for delivery in every respect, including the removal of a front entry storm door, all furnishings in the room and en route to the room. Even the dog (a mini schnauzer) was crated and fresh coffee was brewed for the delivery crew. However, their arrogant attitude and demand that a waiver be signed before the delivery could be made was too much.

Okay, so I called Ashley back about my order that will be at six weeks come Friday, March 26th, 2013. I was told by a female employee that it will be another two weeks. So that is two months last I checked. Anyway, I was also told I can get my money back if I don't want to wait. Okay, cool. But they said, "By the way, we will put the money back on your debit card but the cash you paid with, you will have to wait about two weeks to get that back from our manufacturer in a check because we don't give cash back at our store location." That's funny that it would take the same amount of weeks to get our money back as it would to receive our furniture. My advice for anyone buying new furniture is not to be fooled into purchasing any of Ashley Furniture. You will be pissed.

My boyfriend and I went into Ashley's in Bryant, AR on March 14, 2013 to purchase a bedroom set. At the time, the sales rep helping us was nice and very helpful. We picked out a bedroom set, mattress and lamps/comforter set. When I went to pay for everything (I paid 100% of the total upfront), the girl behind the counter had no idea what she was doing. It took her at least 30 minutes just to enter in everything. She kept leaving out items or adding double items. I should've known then to just walk away (if only).

We just ordered a sectional in March 2013, over a month ago. We paid in full delivery cost and all. So of course, we were told our furniture was not available and we would have to wait 2 to 6 weeks. Okay, cool. My problem is no one calls and makes you feel comfortable about having to wait 2 months to get your furniture. When you call, everyone keeps repeating it will take 2 to 6 weeks (like they are robots trained to say the same crap over and over to hurry up and get the customer off the phone). After reading all the complaints, we are now scared we might have to wait another month and will probably have damaged furniture. That really worries me.

I received the furniture. The couch was all ripped, sagged busted recliners, wood on couch and love seats, dresser with busted legs and defective night tables. Also 2 lamps don't work on three-way like they said in the store. Dining room table top was all scratched. I started calling a day after about these complaints. They sent 2 different times people to look at everything. They took pictures. I keep calling and they are very nasty. They won't put the manager on and will not tell or give me names of who is in charge. I have been asking for my money back and they won't refund my money. I am tired of this bull and aggravation that I want a refund. I am on SSI and a single parent. I am not well and have no family. I am also on food stamps. I cannot afford to lose this money if the furniture is all damaged. My son and I need good furniture to live, enough to last for a period of time.

Ashley Furniture Home Store should definitely be out of business. Their customer service and sales personnel are rude, cunning, pushy, sly, non-caring and extremely unprofessional. Therefore, I urge each and everyone to read these reviews before stepping into Ashley Furniture. The fact that their floor samples are filthy is also a dead giveaway that you're making a mistake. Please! Do not buy there please!

I purchased a mattress which was defective. I reported it, someone came out, reported the issue with the mattress. I have been sleeping on a defective mattress for almost a month. Ashley Furniture Store couldn't care less as long as they get their money! That mattress cost me almost 900 dollars. They should not be allowed to get away with things like this with paying, just like I have paid for almost a month, sleeping on a defective mattress and then pay again in funds. There is no mention of a refund because I had to sleep on defective mattress for almost a month. That is a sure case of unfairness.

After making sure that the salesman double and triple checked delivery time on the furniture we ordered, “2 to 4 weeks,” we were told. We called 4 weeks later and were told another month! How can these people be in business? This is not customer service! They will do everything to get the sale including lie to their customers. I will never enter your store again! At least they didn't try to keep my deposit as they could tell I was irate with their crappy sales techniques.

I am going to do everything in my power to make sure everybody knows about this undercover scam of a warehouse. Unbelievably horrible customer service. The first time they delivered our furniture, they brought us the wrong couch. Then a week after, they decided to bring us part of our couch. The delivery personnel and their creepy kidnapping van was so spacious. They put the couch in my door, didn't take the plastic off or assemble it.

I bought a full living room set last April 2012. A month later, the seats started to flat down. I called the company. They sent a technician who tried to fix it by adding padding into seats, but few weeks later, it went down again. They offered me to replace the living room set and I did. The second living room set started to go flat after few weeks. Since then the technicians are in and out of my house with different reasons, and now after a year, they cannot fix it and the company told me that is the way this furniture was built and they cannot do anything about it. I wasted my $3000 by buying their furniture. I will not recommend anyone to do business with them and want my money back.

I had a mattress issue with Ashley Furniture. The mattress was delivered after Christmas on December 29, 2012 and by February, my mattress sank on both sides of the bed. A technician came out to check the mattress and said it was within spec. While he was at my home, the technician wrote the warranty number off my mattress tag. While my wife wasn't paying attention, the technician removed the warranty tag off my mattress. Ashley Furniture called me and said my warranty is voided, because my tag was removed. I only had my mattress for 3 months and it cost me $1700.

We have purchased approximately $5,000+ at Ashley and generally like the furniture. What I do not like is the insurance that you purchased through them for your furniture. This insurance was purchased through Ashley, but it is Guardsman who is supposed to honor it. We have made 4 claims with them and they only agreed to honor one of them. They keep saying that they do not cover what they deem to be the furniture structure (a.k.a. how the furniture was made). For example, when one of our center bed's feet broke, they said that they do not cover that. Had the whole thing broke, they would have. It is a shiesty business practice. I recommend you do not patronize Ashley Furniture. If you do, stay away from the extended warranty. Thank you.

In February 2012, I had bought a bedroom set from Ashley furniture. I had put the furniture on layaway for 6 months and after finishing all the payments, the company told me the furniture I had bought had gone discontinued 3 months before I paid it off. They didn't seem to care to call and tell me the furniture was being discontinued and if I wanted it to pay if off. They just kept taking my money and told me I could have store credit because the bedroom set was unavailable. Also, I felt as the salesman was just trying to get a sale to fatten his pay by not telling me anything about the furniture and how it might be discontinued in that 6-month time period, and made me sign all this paper work saying I could not get a refund even if the furniture went discontinued.

I purchased living room furniture in December 2012. Before the delivery truck left my driveway, I noticed flaws in the construction. Twice, repairman came to my home and told me, "That's the way it's constructed". Complaints to store, warranty dept., company owner at his home, and the credit card company brought no help. I want my money back and they can pick up their furniture. This is the last time they will see my dollar.

I bought a sofa love seat from Ashley Furniture store. In less than a week, the cushions are already sagging. A tech came out and put more stuffing. He told me if it still does it to contact customer service. It is still doing it so I called Ashley Customer Service. They told me not to contact them again, that they would contact me instead when they get the papers back from tech. The tech said he was turning them in that day and it has been two days. The lady was very rude and did not want to resolve the problem. I would like for them to take the couch back and give me a different couch that does not sag.

Ft. Worth store, while sales people are nice, the management and upper management are to say the least a sorry lot with their non-customer service attitude. If you purchase anything from them and want to pick it up, you have to drive 30 to 40 miles to do so. Delivery to the store is a very cold 'no' from the management, or else you have to pay $99 for delivery. They will not sell the customer the floor sample no matter what! The sales person who assisted me was very nice but the management had a gross lack of customer service. I will not shop there and will make sure any and all my friends and acquaintances know how lousy the customer service is.

We purchased a bed from the Killeen location and was given a delivery date of March 22nd. I called on the 20th to check on the delivery, and they told me that they broke the set when it was delivered to the store and that they were going to deliver another one on the 9th of April. Today, I called and they told me that it won't be delivered anytime soon, and that the earliest date they can give is the 17th of April. The store manager, Josh, left a message on my phone saying that they were scheduled for delivery on the 9th and then denied that he called; I still have the email.

I arrived in Florida on Jan. 23, 2013 and closed on a new house the same day. I spent $10,000 (approx) at Ashley's the following Friday. I waited several weeks for delivery, only to request that several items be taken back as they were defective. Finally, I settled on what was sent on third delivery. I was assured that dining room chairs are protected as they are faux suede. I live alone. I entertained two others. The single potato (boiled and no salt/pepper) marked chair. I called customer service and was advised to call Guardsman for protection I had purchased. As I now understand it, each and every time I have a problem, I must contact Guardsman, fill out paperwork and for a period of five years, they will come back and repair but Ashley's will not replace. I wanted to swap out dining chairs as they had not been used, saying I would pay price difference. Not a policy of Ashley's. This is definitely an organization where it is true let the buyer beware. Go elsewhere I urge you.

My wife and I bought a bedroom outfit and love it. We've done our shopping and got the best price. The set was called Burkesville. Now when it was delivered, the foot board had a crack in it. It was noted and to be replaced, so I thought. They sent a repairman out to fix the crack. Okay fine, but what is it for me? I bought a bedroom set brand new, not damaged. So I signed the form that the repairman completed the job he was to do. Not that I'm happy with the damaged set, which we paid $2,700 total for. I went out to Ashley today and they told me because I signed the sheet, that it was a done deal. Nowhere on that sheet did it say I was happy with a cracked set. I sign the sheet in words that the repairman done his job.

I bought a couch on March 11, 2013 and it was delivered the next day. A few days later, I noticed the bottom fabric was drooping. I was not okay with that but planned to fix it myself. Then, one day sitting on the couch, I noticed a one-inch repair that had been done prior to the couch's delivery. I had not noticed it when it was delivered. Three weeks later, the entire cushion ripped and fell apart. This couch has serious quality issues. I called customer service who stated that I have to send pictures which I did and will have to pay for the couch to be picked up and redelivered because I didn't buy extra warranty. Who would ever think that they would not replace a defective couch they delivered after only three weeks? This couch looks like it was 5 years old. This is awful customer service. I won't buy from Ashley or City Furniture ever again. It's a shame that the customer service isn't better. They would keep me as a customer if it were. I can't understand why they would let customers just go...

I bought a bedroom set for my daughter in February and was told two weeks to delivery. It ended up being 4 weeks. I was promised a call the day before with a 4-hour window; it never happened. I was called the day of delivery. Mind you, I took off of work from my delivery. Bed rails did not match the bed nor were they the correct size. Delivery man attempted to make them fit before I objected and rejected the bed. I did accept the dresser and nightstand, however. I called customer service the same day and requested a refund of the delivery charges since the fault lies with Ashley for the issue. They agreed. I waited for refund. I'm still waiting, by the way. I have called numerous times and got a different story each time, "It may take your bank up to 3 weeks to recognize the refund," etc.

I wrote a review yesterday in regards to our Ashley Furniture couch seat cushions falling apart. I attempted to file a claim with and I called the store in hopes of getting new covers. I was told that I was out of the warranty date and the protection plan we purchased would not cover the covers. I went into the Albuquerque store last night, took the cushion covers in and had a manager look at the covers. He had someone from their customer service department call me this afternoon and they agreed to replace the covers free of charge. I am pleasantly surprised in the day and age of being told no. I have to say the company went beyond what I expected and fixed my problem. I'd still recommend that you don't bother buying the MFA protection plan. It isn't worth the paper it is printed on and the customer service is bad. Thank you to the manager of Albuquerque Ashley Furniture.

I have made two purchases from the Ashley/Morris store in Florence, KY within the last 8 months. My first purchase was a dining room set that was supposed to take two weeks to be delivered. We received the table and chairs within that time frame, but the hutch delivery date changed numerous times and was finally delivered 2 months after it was ordered. After many apologies, we purchased a living room suite from this store as I have always thought highly of the quality of their furniture. We left explicit instructions that we did not want the set if it did not arrive on the initial delivery date, but it arrived on time and without incident.

We purchased an Ashley Furniture couch 62010. Within 3 months, we noticed the seam was fraying on one of the seat cushions. We filed a claim with the MFS protection plan. We were sent a new cover. Since then we noticed that the 2 remaining seat cushions started to fray. I contacted MFS at 1800 774-8700 to file a claim and was told the couch no longer qualifies for replacement. I pointed out that the protection plan says "mechanical and structural breakdown in fabric." I was told because the couch is structurally intact, the claim is denied. I attempted to take the issue up with the Ashley Furniture store in Albuquerque and was told to refer to the protection plan.

I bought a bedroom set at the end of February. It took two weeks to have it delivered and when it came, the mirror was scratched on the dresser; the chest of drawers had a piece that clearly had been broken off and then re-glued and painted over; and the door chest's door didn't close correctly. When I contacted the store, they told me that they would replace the dresser and the mirror, and have the door chest fixed. When they redelivered another two weeks later, the chest was still not acceptable. The company that Ashley uses to fix their furniture didn't give me an appointment until three weeks after delivery. The repairman came last week and told me that he had to come back out after attempting to fix the drawer and actually making it look worse. He told me someone would be contacting me to reschedule, which no one did.

Stupidly, we bought furniture from Ashley's for our new home in Florida. After many failed attempts to buy the furniture from Ohio over the phone to Florida, we gave up. No one would work with us in that capacity and that should have been a warning right there. We have bought furniture from Ashley's in Ohio and thought we were familiar with Ashley's policies. They claimed to have a sale, that is, they would pay the sales tax on all sales. We bought four rooms of furniture! It's ironic that the savings on the furniture was $260 and it was $300 to deliver the furniture! Are you kidding me? We saved nothing. Ashley's furniture is not at all worth what we paid for furniture and delivery. We will finish furnishing our home at Macy's! It was a huge mistake from the beginning!

I bought furniture from Kingsport, TN. They delivered defective chairs and table, and was told that I would get a call from them for the same. This is 2 weeks before and still never got a call. Whenever I try to call them, they direct my call to other number where I leave voicemail and never gets a call back. Calling in the store, they said to call customer service. Calling customer service, they said to call the store. Representative at Kingsport, TN store lied with me that if I get a mattress, then delivery is free. I told them many times about my address and after payment, they told me that they cannot do free delivery.

My story is the usual. First, couldn't get waited on at the store. I had to ask if cash money was good here (there's your sign). Finally I picked out my pieces, wrote down the piece number and took it up to the counter myself. Never did get waited on. I bought the furniture on Feb. 10, 2013. I was told it would be in by Feb. 18th. Well it's now March 28 and still no furniture. Of course, they aren't calling me to give me any updates. I've had to call and call! I was told next week for 4 weeks. Finally, it is supposed to be here on Saturday. Yeah right! Funny thing is I bought my mattress from Bob Mills Furniture and they had to order that. My salesman called when it was a day late and profusely apologized! Then after we set it up, he called again the next day to thank us for our purchase. Guess you can tell where I'll be going from now on.

I bought a sofa and loveseat from Ashley's Furniture. Two weeks later, I called them to inform them that the sofa and loveseat were bulging everywhere. It looks awful and embarrassing, extremely lumpy and bumpy, even the back and arms. The staples are randomly, haphazardly and chaotically placed and cannot hold the fabric. My husband and I rarely sit on the furniture. This will not last a year if it is falling apart in two weeks. The appearance is awful. Stuck with this furniture, we feel extremely saddened and hopeless. They sent a technician out to check the chair. The technician tried to stuff it but informed us that the fabric cannot hold the type of stuffing. He told us that it a structural problem and we will always have that problem. Moreover, my back up to my neck and head started hurting when I sat in the chair.

If I could give 0 stars, I would. Please beware! As much as you like the furniture and the deals, never buy anything from Ashley Furniture! I ordered furniture over a month ago and was promised and even signed an agreement stating our furniture would be delivered in 2-4 weeks. I never received a call, an update or anything. They cashed my check immediately, and here I sit with no furniture and no money. I have called multiple times every couple of days for weeks now. The customer service is unhelpful. I have been given several different stories and each time, the story changes. Sometimes, they have part of my furniture but not all so they can't deliver it. Sometimes, they have none of my furniture.

I assisted 5 friends for purchasing Ashley's Furniture when they came to the United States. They are from different county and I was the one to put my phone number for their delivery contact person. Since my friends do not speak that much English, I wanted to be their help as much as I could so that the delivery would be much smooth process. My first friend’s delivery didn't come. They just couldn't make it. We were disappointed but felt it could happen. My second friend’s delivery came, but the delivery was late for a couple of hours later than the appointment time. And the movers broke his light outside his door when they were carrying their bed inside my friend's house. We thought the store would take care of the incident, but they never called me or my friend for the apology. I called the store and they said they will have to contact the warehouse. We waited and never got a call from them for a couple of weeks.

We bought a bedroom set for our daughter, and we were told it was going to take a month to be delivered and set up. After 99 questions and much anticipation from her, the delivery men came today. They brought all the boxes in her room only to find out that the hardware to set up the bed is missing. What? How can that happen? On the phone with customer service, we were told we had to wait a week for the hardware. That’s not acceptable. We already waited a month, and I had already taken down my daughter’s old bed. Where was she going to sleep? On the phone with the warehouse, they offered no solution. On the phone with the dispatcher, they still offered no solution. On the phone with Ashley Store in Pleasant Prairie, WI, there was also no solution. The driver and delivery men were very courteous. The dispatcher told them to just leave and go do their next round. Meanwhile, there are boxes sitting in my kid’s room that were left unassembled. We offered to drive to the warehouse to pick up the hardware.

My sister and I walked into the store looking for a bedroom set that they had advertised in the store as $799. We were greeted, and then as soon as another customer came, we were then ignored even though we were there to spend money and were a definite sale. We set up a payment plan which seemed reasonable although quite confusing. We received furniture three weeks after the original date that we're anticipating our items. As time went by, we received 5 to 6 calls in a day regarding payments and when connected with a sales operator, we're told that double payments were due and it was because they were so unorganized.

I work as a waitress and am a single mother of 3. For the first time, I purchased a new sectional and dining room table with 6 chairs and a rug. The only thing holding up is the rug. Within one week, I noticed my daughter's homework has imprinted in the table. I called Ashley Furniture and they informed me that the wood is soft. But still a year later, you can write on a piece of paper and see it on the table. The chairs have made dents and the paint is chipping all around the edges of the table. You barely have to hit the table with chair when pushing up the chair to see a new dent. The sectional seats are not holding up well and the back of the sectional under the leather is a board that has no cushion between board and leather. You can see when it is making marks all the way down where the board touches it, and soon may rip.

We purchased over $6,000 of furniture in March of 2012, along with an extended 5-year full coverage warranty. Our living room set consisted of a double recliner couch, a recliner/rocker loveseat and a recliner/rocker. First our delivery date was pushed back. Then the recliner/rocker was delivered inoperable and had to have a replacement part. Within four months, the loveseat recliner/rocker broke and all of the mechanical parts underneath had to be replaced.

ETA on delivery was 3/13 (verbal and written on receipt). But every time we call to check on it, ETA gets delayed and it’s always two weeks away. This place does not have the decency to call the customers to notify delayed delivery and continues to lie about the true delivery time. If you’re buying furniture here, make sure you don’t need it for a few months!

I honestly am to a point where I am upset with the lack of communication with me concerning my replacement or fixing of my box spring. I purchased it and received it on Dec 23. By the end of Jan/Feb, it showed signs of breakage. I notified the Ashley Home Furniture Store in my town for the customer care to no avail. Finally, when I did get through, the earliest appointment was not until March 2. I patiently waited as the bed began developing back issues for me along with other bodily pains caused from discomfort. I received info on the 2nd that Sealy would be notified the following Tuesday. I never heard back from either company.

After seeing furniture advertised on the front of a single page ad, I visited the Ashley Furniture store in Indianapolis, IN. I specifically went to the store on the first day of the sale. When I asked to see the furniture on the front of the ad, the sales girl walked me throughout the store looking for it. She asked a co-worker and came to the conclusion; the furniture set was not on display in this particular store. I asked to speak to the Manager, as I couldn't believe they would mislead consumers with false advertising. The Manager, **, was rude and unapologetic. She said their showroom wasn't large enough to display all sets in their circulars. I asked if she at least had an upholstery swatch I could see. She said, "No." I would have to drive 45 minutes away to another store. I asked if she had anything comparable to the advertised furniture set. There was nothing within $700 of the advertised set. She did not seem customer-friendly and really did not care.

In January, we ordered a dining room table with chairs. Here it is March and we still have no table. My husband called their office and we kept getting the same story - it will be there in a few days. What is so hard about giving me what we paid for? This wasn't credit. We paid it outright and owe nothing. How do you force a company to give you what you paid for?

My husband and I purchased a couch and other items. We left the store and 45 minutes later, we called the store and decided the couch would be too big for our home. The sales girl was understanding and tried to cancel the couch order since it had only been 45 minutes. The manager (Ron) told her they could cancel but it will cost us 20 percent to restock. We followed up with a phone call to the head manger and he said the same thing, "It is our policy to charge 20% on all cancelled orders." In review of the policy, we see that they are well within their rights to charge the 20% but come on, 45 minutes, bad customer service. So we cancelled all items. We had to eat $200 but I'd rather lose that than give that store $2,000+. We also were going to buy a bedroom set from them and are obviously not ever going to buy anything from that store. My two daughters are getting married this year and need furniture to set up the house. They will not buy from Ashley's.

When we originally purchased our furniture, it seemed like we were going to get some great furniture. We decided to pick up our furniture instead of having it delivered to our house because we are really close to the store and warehouse. When we got home, we saw that our furniture had been damaged in one way or another, and it was probably a manufacturer’s defect or some sort. The leather sofa was written on by a pen somehow through the packaging. The headboard looked like it was dropped from a very high position, and the wooden corner was frayed at the top, and the chest had a nail sticking out of the top where it met the molding. We called as soon as we found the damage, and after multiple people coming to the house taking pictures, they decided to take our new couch to repair it and brought it back with a new headboard and chest.

My elderly mom and dad bought bedroom furniture from there and they delivered it all with the exception of the mattress. When we asked the delivery guys, they stated that the customer service should have called us, but they never did. When I called, they told me it was discontinued and we would have to pick out another bed but it would take some time and if the cost was lower than the initial mattress, they would transfer the remaining balance in to store credit. My parents paid cash and wanted cash back. It was not in Ashley Furniture's policy to provide a refund after 48 hours even if they lied about having the item in stock. My parents slept on the floor for the next night due to this (Sunday night).

I bought a $3000.00 living room set. The back seats were 3" uneven. The recliner broke in one week. 2 more recliners would not open all the way up. The technician they sent to do repairs smelled bad I had to open the windows and turn fan on after he left. The second time they came over to do repairs, they left with out finishing the work because I was stern with them. I have never seen such incompetent people in my life. I do not recommend Ashley Furniture in Salem, NH. They are not willing to accept any responsibility. Bad, bad way to do business with.

Very bad experience. I bought 2 tables with chairs. The table had a lot scratches and the chairs had a lot of holes. A call to the technical, he came to my home and he told me nothing. No response. Please don't buy. An Ashley Furniture is a bad experience and you'll lose your money.

We purchased a couch and lounger a month after our third son was born. It was supposed to be from Ashley's elite collection, so I thought it would be of better quality. I asked the salesman over and over if the extra money I was paying for the fabric protection covered the removal of baby puke. "Oh yes," he assured us it did. That was the only reason we paid for the added protection. A month later, not only did the crappy pillow back cushions look like a big clumpy mess, but they absolutely refused to clean the baby puke out. We actually had to remove the cushions to lie in the couch. Liars! They would not replace the clumpy cushion either. When I opened up the cushions to replace the filling, the whole inside was a shredded mess. Worst waste of money ever! We replaced the whole set after 18 months. My brother is currently on his third replacement of his $3,500 sectional - they won't give him a refund. Stay away.

My boyfriend and I went to Ashley specifically for a high table and 4 chairs. The salesman found us the perfect one. He even waived shipping. So, we purchased it. The table came a week later on the 25th of Feb. and was signed by my boyfriend's son who had no idea what we picked out. However, my boyfriend works as a tractor trailer driver and did not come home until the 27th and realized it was not the high table we picked out but rather a regular sized table with 4 chairs. Upon finding out, we notified Ashley Furniture store about the wrong delivery and they had no compassion for us that they screwed up. We were told that because it was two days later, we would have to pay a pickup fee a delivery fee and restock fee of 30%. This was not our error. So we went to the store hoping to get this straight with a manager but to no avail; he could not help us either. The item we ordered had a stock number d158- 233. However, the salesman wrote down stock number d158-225. This was his error not ours. This however is totally not right or fair being we spent almost $600 and that we would have to spend another $200 just to get the correct table we ordered. That is totally not right!

I bought a sofa/loveseat and a mattress - I have had about 3 weeks. Already the sofa cushions have lost half their firmness and it creaks every time I sit down on it. The mattress shows signs of starting to sag. I am less than 5'9" and not big. This stuff is crap.

My wife and I bought a couch and loveseat from their Fairless Hills, PA location. They have delivered it damaged 3 times now with 3 different beat up trucks and 3 different pairs of rude, unprofessional drivers. Today on their third attempt, the men got out and told my wife it was damaged, threw it back on the truck, gave her a nasty look, slammed their door and took off. All this while she was on the phone with the distribution warehouse. We were told that we could accept it until they could bring a new one, but the driver wouldn't wait a minute. Funny they have had us wait three separate days in the four hour window they provided the night before delivery but not a minute of their time. Now they tell me Saturday, 2/30, they can make attempt #4 and should wait until Friday night for a call, giving me yet again another 4-hour period in which to be home.

We bought a king size bed and a dining room set. The dining room set is nice but the bed broke 3 times since we purchased it - a design flaw. They used plywood instead of metal to support the bed and that's why it broke 3 times. They are lucky that the bed rails didn't break this time. All I did was strip a screw on one of the rails. Then I went to a local furniture store and bought a metal foundation. It is now holding up very well. Why would you put cheap crap in a nice bed? But the fact that they told me we used our extended warranty and wouldn't do anything to help us out this time gives them a one star. I have only had the bed a year and a half - this is the third time it broke (same problem), and you can't do anything to help me out? Are you serious? What?

Several months ago, we purchased 2 Ashley Furniture desks. They were delivered and set up by their delivery people. The desks were large and were placed against walls in our home office. They appeared to be in good shape and we were initially pleased. We were told that we had a 1 year warranty for materials and workmanship.

I purchased a Mission style recliner in June 2012 that cost almost $600. The first chair had to be replaced after eight weeks because it was so misaligned it wore holes in the leather-like fabric. The second chair was delivered and when I released the lever to unlock the recliner mechanism, it fell to the floor. Of course, the delivery men did not have the tools to reattach it, so I had to wait weeks before someone came out. He said the screws were stripped, but would put larger ones in to make it hold. This past December 2012, I noticed the back of the recliner wiggled quite a bit (moving left to right). I knew this was not normal as the first chair did not do this, so I called for service once more.

I purchased two mattress sets from Ashley in Houston, Texas. The mattress set I ordered for my room is terrible! My sheets will not stay on the bed; the bed sags and is completely uncomfortable. I called to return/exchange and was told by Customer Care that I had 14 days to call the store. I called the store and they said there was a no return policy on mattress sets? What?! They told me it was a health concern ... really? Mattress Firm has a 100-day return policy. I had also ordered a cherry wood headboard. When they brought it, it was brown so, of course, that was returned. The delivery people were late and rude. I will never set foot in an Ashley Furniture store again!

Mattress and box springs are horrible. I paid $1,945.00 plus delivery of $50.00. So over $2,000 on a pile of **. I've been waiting for another mattress since October 2012. It's February 2013 and still nothing. They lie their butts off to put you off so they don't have to deal with you. Don't order anything from them ever.

We purchased a mattress and box springs in 2010. Horrible, it finally came to the point we had to call and get someone out to look at it. The tech showed up and said there was 1 1/2 - 2 inch sag, and box springs made popping noises. When we purchased the set, the salesman said, “Don't remove warranty tag under the mattress,” so we didn't. We did, however, have to remove annoying law tag because it was annoying. Long story short, now they won’t warranty the mattress even though the warranty sticker is still on the mattress. Ashley Furniture is a joke. I won’t even get into the nightmare of original purchase and having to wait 6 months for chairs for dining room table.

Bad quality, worst customer service. Lies, lies, lies! I am so regretful now! I paid over $2,000 to buy junks from Ashley Furniture! No one can help me. What should I do now?!

We ordered 2 leather loveseats and a leather recliner from Ashley. After more than 6 weeks of waiting, they tried to deliver the wrong colored furniture, insisting it was ours, even after we showed them our copy of the order form indicating a different color. After more weeks of waiting, the furniture finally came and all seemed in order. Now it's been a year later and both loveseats and recliner have areas where the color has rubbed off the leather! We went to the Ashley store where we purchased the furniture and talked to the manager, who, of course, had never ever heard of this happening before and had no remedy for us. These 3 pieces have been in a room of our home that, until recently, has not been used much. They now look awful.

I paid in cash and purchased a sofa on 12/24/12 as Christmas gift and was told that it would take 4-6 weeks for it to be delivered (the receipt also said the same). By the end of January, I started calling, only to be repeatedly told next week was estimated time for delivery. Finally, today someone told me that the sofa was on backorder, and there is no guarantee that it will be made. The new estimate is 2/26/13. If the sofa is not available by then, I can apply for a refund and wait 21 days to get my money back, at which time they will have had my cash for three months, and I will have no sofa.

Furniture! The two mattresses pull apart every night! Me or my husband have to put a blanket or pillows between the two mattress. There is a big gap between the mattresses while both beds are flat also! Not a good device if you love to snuggle or lay beside each other. Don't buy the beds that separate. Thank you. If you have any suggestions, please contact us. Thanks again.

I bought a sectional a few weeks ago. I waited on Sunday for my delivery. After one of the delivery guys dropped half of the sectional on the ground, they got it inside of the apartment. The plastic was ripped open to find half of the sectional (that wasn't dropped on the ground) the color that I had ordered. The other half of the sectional was a different color. I called Customer Service and after complaining, the response I received was, "We have to see when we will have it in stock." I was also told that I will get a $75 refund, which is not even close to the delivery charge. The problem is still not resolved. Needless to say, I will never shop with Ashley Furniture again.

Before I begin, let me just say that the guy who sold us our couch and the men who delivered two thirds of it were great! Now let's begin. I ordered a three piece couch seven weeks ago. We had two thirds of it delivered last week. Customer service was supposed to call and tell us that they weren't going to have the entire set delivered at the same time and didn't. Instead, they let the guys who delivered the couch break the news to us. We were supposed to have our couch in four to six weeks and we don't. Customer service was supposed to call us weekly to update us on the status of our delivery and didn't. From what I've read online about Ashley Furniture, I shudder to think how long it's going to be before we get the last piece.

I would like to file a complaint against Ashley Furniture home store in New Brunswick, New Jersey. We are new homeowners and bought over $10k worth of merchandise from Ashley in New Brunswick. Almost every single piece we received needed to be sent back. From cracked marble tables, a broken framed amour to a lemon of a couch - the customer service and quality of furniture were horrible. Just our couch alone, we needed to send it back six times. On top of taking days off from work and shelling out tips for all these deliveries, we got screwed time and time again from this company. After two inspectors came and deemed our couch a lemon, they were supposed to send us a new couch yesterday. We got a call from the store manager and she guaranteed us that the couch was fine and it will be delivered on time.

We purchased the extended warranty. Each time we had to tap into that warranty, somehow, it didn't cover any of the problems at hand. Furniture is falling apart, leather is being stripped, and seat cushions are falling through the framework. Warranty company states it will not cover any damages because these pieces were called in at the same time which means that the customer is utilizing the furniture wrong?! Think twice before you buy from here. The furniture is cheaply made despite the price tag.

My husband and I ordered a dining room set and sectional. Of course, we get a phone call while the delivery's in transit that the dining room table was damaged, so Ashley would send another. We believed them, but they forgot to mention that the table's on backorder and will not be in the warehouse until March 4th, almost three months later from the complaint of the damaged table. Now onto the sectional, nightmare! The sofa was put together but missing one leg because the manufacturer didn't drill a hole for it.

I went to the Naperville, IL store to buy a loft bunk bed for my boys on November 24. The delivery date was for December 5th, 2012. Delivery was actually done on that day; however, a piece was damaged at the side of the desk. I called within minutes of the delivery and sent pictures via email. Mrs. **, from CS, called me back and said a new side will be out within the week. December 12 came with no info, so I called CS and found out that a new piece wouldn’t be out until Dec 24. Once Dec 24 came, I sent an email to find out if I can get a tracking number for my replacement piece. On December 27, I called to find out what was going on and I was told there was no info on my replacement part and they would send a new one to be out on the 31st of December.

They sold us a sofa set and it was bad. They sent the technician to fix it but he couldn't fix it. They said, "We cannot give you a refund or exchange." So my advice to everyone is not to buy from Ashley and I need someone to tell me which store is the best!

Poor services! The sales person either fooled me or made a mistake. I asked for the electric powered reclining sofa but they delivered the reclining one without power. I called to ask for a change and they ignored me. They said that the invoice number is the same as the one for delivery. The mistake I made was, that I didn't check whether it was power or not based on the item number when checking out. I suppose that it should be the electric one we were sitting on and discussed with the sales person. I have filed a complaint to my credit company and hopefully this can be resolved.

We purchased a leather chair and couch from Ashley Furniture in Rockford, IL. Shortly after the purchase, we noticed that the leather was peeling on the arms of both pieces. We made several calls to the Rockford store and no one returned the calls or offered any assistance. I somehow called the main Ashley office location and was told that no one at the home office could help, it was up to the store. I would suggest that no one buy furniture at Ashley. Customer service is non-existent and I believe that the main office couldn't care less once they receive the money for the purchase.

I bought some Ashley furniture in 2009 and the recliner broke in 1 year, and the dining table became discolored. I contacted the Protection plan agency and they told me they were not covered. They are the worst. Please don’t buy any Ashley furniture or Montage Protection plan.

We bought a mattress about 5 months ago, and it was completely defective. There were cracks from the inside. We called up the store, and they gave me an appointment a month later, and the man that worked there said it was indeed defective. Then the month after that, they gave me an appointment to pick it up and give me a different one, and they did not do what they promised. They told us the manufacturer doesn't cover it. The material of the mattress is very bad and changed color. Even the salesman says he gets plenty of complaints from those types of mattresses. This all came from the Ashley furniture store in Linden, New Jersey.

I bought almost a house full of furniture (bedroom, LR, study, kitchen) from Ashley. I noticed the next day that two of the pieces were damaged. The disturbing thing was the desk had two chunks missing from it and someone just slapped putty on it and shipped it out like that. I called Ashley and they stated a tech would have to come and look at it. Tech arrived a week later and made a report that both pieces would need to be replaced. I called a week later and was told it had to be approved by corporate. They had no idea about the desk even though it was in the same report.

I believe in second chances, mistakes are made, we reconcile and we move on. First experience: we bought a $4,000 bedroom set from Ashley Furniture; during installation the tech broke a bed piece. We called, myself and the tech, customer service to request a new piece. The tech took full responsibility and requested it get replaced along with a drawer that arrived in pieces (no assembly required as it comes pre-assembled)! Customer service advised that another tech would need to come evaluate the situation?! We then scheduled another tech to come and evaluate. The second tech then confirmed a new part and full drawer need to be replaced. They had to ship them in and a third appointment would need to be made for another tech to finish the job.

I purchased furniture on Black Friday, 11/25/12, at the Ashley Furniture Home Store in Greenwood, Indiana. I purchased a bedroom set and dining table with six chairs. Delivery was scheduled for 12/15/12, my move-in date. Furniture arrived on 12/15/12 around 11:35am without two chairs and the footboard to the sleigh-bed. Without the footboard, I was forced to sleep on the floor. I immediately called Ashley on 12/15/12 to find out when I would receive my footboard and they initially said the same day. Amanda ** informed me Ashley could not find the merchandise but will have it delivered on Monday. I took off work Monday but the furniture never showed.

Horrible customer service! Ashley owes us money - On March 31, 2012, I ordered a kitchen table and six chairs from Ashley Home Store in Orange Park, FL. From the beginning, I should have walked away. The sales rep had to re-write the order four times, because he kept writing the wrong furniture & codes, and his addition was incorrect on the totals. (Sign #1): I paid for the table and six chairs, the table/chair delivery was promised by April 21st, but was delayed three different times. The table was finally delivered 3 weeks after the promised date, and arrived with four chairs.

Poor service after the sale - I purchased a 3-piece sectional. The store delivered the wrong item. The other item was damaged. I was told I would be contacted the same night for re-delivery date. No one called. I called Ashley the following morning. I was transferred to someone who said I would receive a return call. No one ever returned my call. Meanwhile this purchase was supposed to be made by Christmas and it is now 12/27 and still no one from Ashley furniture in Waterford Lakes has called me to address this problem.