Ashley Furniture Reviews

We bought a leather sofa and love seat. Both were extremely substandard. The leather faded and the cushions cracked within two years. The seats also caved in. Spent $2500. Please investigate the no interest, no payment. Read the fine print. It's due from the date you purchase. Not from the due date on the statement. Two years and we are now having to replace! Do not go to Ashley Furniture.

I purchased three pieces of "leather" furniture from Ashley Furniture and my furniture looks awful. The "leather" is peeling and shredding and Ashley Furniture refused to compensate me for my furniture. They said that I was out of my one year warranty. I will NEVER purchase anything from this company again. I had to call them several times to try to reach some sort of resolution and to no avail. I do NOT recommend this company to anyone! If you don't want to have to replace your furniture within a couple of years, do not purchase your furniture from Ashley Furniture!

My husband made a purchase on August 30th. We ordered a lift top coffee table and a sofa with a chaise. The furniture was delivered 2 weeks after purchase date. The day after the furniture was delivered, the coffee table broke!! It broke after 24 hours of having it! A spring fell off that lifts the top. I called Ashley and we set a date for a repairman to come out. The repairman does his inspection and says "We will have to order a new top for this table because the spring is pressed in by a machine. I will go ahead and put that order in."

All sales final, they do not disclose this until after you purchase your item. If it doesn't got or you don't like it in your home, then too bad. Find a reputable furniture store to make your purchase.

Was so excited about our new bedroom set! It came in and looked beautiful! Day two I got in and tucked myself in and all the sudden the whole thing came crashing down. Normally my dog sleeps under the bed but he hadn't come to bed yet - thank God. I called the next day and they told me 2-3 weeks to get someone out to fix/replace the parts. NO SYMPATHY… Nothing. Will never buy from them again. Hate sleeping on the couch!

We have been trying to return a couch since 9/13, it is now 10/11 to a local Ashley's store where the the item was purchased. Due to the fact that the invoice has my name as 'sold to' and my husband's name as 'deliver to' (address is the same), the manager delayed my return request on 9/13 because he thought that we may have been in a fight and I was simply being malicious. I am not sure how to interpret that decision other than sexist, which is against the law. The person who the item was sold to has every right to return the item without enduring personal questions about their private life.

Do not ever buy from this company or any of their products. We purchased a media chest from our local Ashley store, but did not want the one in the showroom. The drawers were not tight and would move six inches side to side when opened. I asked if I could pick the chest up from the store and they said yes, but I would still have to pay $50 for having it shipped to the store instead of my home. I asked if the chest would be delivered in a box so it would be protected when I took it home in my truck and they said yes it would. I called the store after 3 weeks and they said the chest had just came in that day.

I've purchase a sofa and chair along with a 5 year warranty. Well the sales rep explain that if it gets a rip, stain or even ink, all I have to do is call and they will have it clean. Well, I called and spoke with a representative. She had to find my information because during my move, I put it somewhere. Now while we're waiting for her computer, we were talking, laughing at things and joking. All this time being recorded, but not an issue for me. Well, after she finds my information, she then tells me that they cannot warrant my warranty because of the joke I made and I need to have the movers pay for the cleaning.

I purchased a brand new mattress two years ago. It was an expensive top of the line memory foam mattress. I had spoke with the sales person extensively about my medical needs and was guaranteed that the mattress I purchased would hold up and last for many years. After looking at numerous mattresses I decided on this one. I was insured that if there were any problems I would be taken care of. Less than two years later the mattress started sagging and when I would sit up to read a book I would sink to the box spring. I had them come out and they examined the mattress. Told me they would get back to me in two weeks. Well six weeks later I still had not heard from them. At this point I can't even lay in the bed without it sinking to the box spring. When I was told that there was no recorded manufactures defects and I would not be able to replace the mattress. I discussed the problems I was having again with the customer service rep and was told there was nothing that would be done. I have an over $2000 mattress that I can't sleep on in just under two years of use. I am frustrated and angry. I will never shop at Ashley's Furniture again.

September 1st after much comparison shopping, I bought a love seat and sofa from Ashley. One small problem, the love seat would be placed on back order, and I should have it in 3-6 weeks. "Okay, deliver them together", I said. Time passes. Yesterday I received an automated phone call that my sofa and love seat would be delivered this Saturday or 41 days later (5 weeks, 6 days). Today at lunch I receive a human phone call telling me that the love seat is still on back order, and they can "deliver it November 22", (42 days from this Saturday). "Would that be okay?" My response, "No, I'll be at your store in 10 minutes". Well they refunded my money in full (what choice did they have?). When I pressed them on the fact that they got to use my $1196.00 free for 6 weeks, without any penalty they kind of shrugged, and said they're not authorized to do anything. That's too bad, because along with never spending a penny there ever again, I am authorized to warn everyone I know that if you buy something from Ashley, and they mention "3-6 week delay" you're being lied to.

I purchased a sofa on 9/10/14 and have spoken to at least 7 people in their customer service center and at the store. They told me their server went down and as a result they can't schedule a delivery for me, even though they said the sofa is in the local warehouse. I've been told so many stories from their various representatives that I don't know who to believe. Unfortunately I didn't look at their Facebook page or YELP until after the fact. Looks like they always have delivery problems. Today is 10/6/14 and I still don't have my sofa and they still can't tell me when I will. WELL, I went to the store where I purchased it and cancelled the whole thing. I used my debit card to pay for it and the money was taken out of my bank before I got to my car, but now it's going to take 3 to 5 business days to get it back. It should be treated "same as cash." So I guess they stay in business by using your money for a month.

I purchased new bedroom furniture July 26, 2014 from Ashley Furniture in Fountain Valley California. I spent over $4,500 and was very excited about this furniture based on its appearance and other furniture I purchased from Ashley over the years. On Thursday October 2nd I received a damaged media center and one night stand was supposedly on back-order. The bed was damaged and had to be rejected. On Saturday Oct 4, I was supposed to receive the rest of my furniture and was told during the delivery that the media center was on back-order. I received a broken nightstand and there was a problem putting the bed together. This will be the third delivery that I will be getting from Ashley Furniture. Apparently my time is only worth a $100 gift card (so I will come back and buy something else at the store?).

This has been the most frustrating experience I ever had. I will never buy anything from this store. I have always heard disappointing stories about Ashley. Now I know it is right!! So Angry right now :( The bedroom set is still not complete :(

Bought a twin mattress from the Palmdale, Ca. Ashley Furniture. Had it delivered and was told by sales rep that they would pick up my old mattress. Drivers got here, delivered new mattress but would not take old full size mattress because of lightly soiled and stained. Okay. I get that and understand that. My problem is, why didn't the sales rep tell me that they would not take the mattress if it had some light stains on it. What old mattress doesn't have stains on it I ask you?? And why are the sales reps not trained by store managers to have their sales reps tell the customers this before the purchase is made.

I ordered this bench online to work out on something comfortable and I was pleasantly surprised by the comfort of the cushion. I love this bench!

I would never recommend anyone purchase anything from Ashley's Furniture store. Ever! I received a damaged dresser, nightstand, and bed, wrong color sofa and chair. I spend darn near $2800 and five out of five items were missing or damaged. It's six weeks later and I still do not have my sofa and chair. Today, I was just told by the repair person that my bed set is a "matte finish" and there's nothing to be done about the scratched up surfaces. The store manager or acting manager is a complete jerk when you call to complain who told me and I quote "Unlike other furniture stores we don't uncrate our furniture from the manufacturer so we have no way of knowing whether the furniture will be damaged or not" and "I've been doing this 26 years and that's just the way it is." REALLY??? Sure wish I would have know that BEFORE my purchase!!! Don't buy from Ashley!! That's MY recommendation.

I purchased a pub table and the additional warranty. After having this table for 3 months it warp along the seam. They replaced the top of the table. Now the paint on the table is chipping, I placed 7 calls into customer service after the technician come out. It wasn't until I called the BBB that they called me back. Their resolve was to yet again replace the table citing that it was due to improper cleaning and placing hot objects on it. It's a kitchen table-- why wouldn't I place hot objects on it. I was not satisfied with their response of replacing again.

Ashley Furniture has failed to timely address damaged furniture my mother bought that was covered under an extended warranty purchased 1/12/2013. She has contacted your company since January of this year through telephone calls, emails with pictures of damage, and has been to the St. Johns Town Center store location twice to get help. My mother is retired and a widow and has become frustrated to the point of requesting my assistance with this matter. I have personally made four calls in the last 3 weeks and have yet to get past the point of a direction you are going to take on this matter. I called yesterday and still have not received a call back. If you chose to ignore our repeated attempts to bring this matter to a close, we will proceed through the appropriate legal channels to make sure that some type of conclusion is brought to this matter. We will be finding all possible websites to post our displeasure with Ashley Furniture, the amount of attempts to get assistance to this matter as I promised by Shelby last week if we didn't get a response.

I purchased a couch from Ashley and before the warranty ran out the couch started coming apart at the seams. They sent someone out who sewed it up and left. It came apart again only this time it was worse. They are telling me there is nothing they can do because now the warranty has expired. Basically they sent someone out to sew it up until the warranty expired. When I called them back they said although they weren't required to do so, as a courtesy they would send someone out to fix it again. The second person didn't do anything to it. He said the couch should have been replaced the first time while it was under warranty and that he was going back to the store to discuss this with them. When I didn't hear from anyone, I called the store. They told me that I would hear from someone on Wednesday. I still have not heard anything from anyone and as far as I'm concerned, they didn't honor the warranty.

Defective fabric, furniture doctor says the leather didn't cure. All split and peeling. Bought extended warranty, not 2 years old. No children, no in direct sunlight, no reason but defective material only one of 3 pieces is a problem. Customer service is terrible, wait times average 1/2 hour to get transferred to voice mailbox. No return call ever. Poor quality, customer service is non-existent, have been waiting month for repair to call back with a pickup date. At this point I have no faith it will ever get repaired or replaced.

I ordered a couch from Ashley Furniture in Tyler TX on Labor day weekend 2014. I paid CASH!!! Told the salesperson when I wanted it delivered... Today I receive an email stating it will be delivered @ a completely different time than I requested & since I work @ that time I will not be home. After calling the local store 4X & being on hold no less that 10 minutes each time, I talked to "Candy" whose customer service skills were very poor. I will get my money back & I will not pay the restocking fee. This is the worst furniture store & any one who purchases from them are in for a large headache. They are unwilling to be helpful & are rude.

Got very excited to purchase our very first sofa and went shopping on Labor Day weekend. Found one store that was having a "great" sale and found a sofa that we really liked. Went through all the paperwork and got a delivery date of 9/19. Took the day off work and got too impatient to wait around for them to phone with the time for delivery. Now being told by a rude person over the phone they don't know where our sofa is and can't give me any time of expected delivery. DON'T EVER BUY FROM THIS COMPANY!!! Their customer service sucks and all they really care about is making the sale - once they get your money, you are screwed!

I will never buy ** from this place again. Sales associates just care about that extra dollar they're making off you. 1) The sales associate never told my boyfriend and I that we had to pay the tax upfront when she bribed us to come back for a "private sale". Then when we go to buy our couch, this lady says "oh so it will be $180 today." For what? I was not giving them a penny out of pocket. The manager ended up letting us just finance it. We waited 2 weeks for our couch to arrive, it finally came today. I come home to find a HUGE scratch in the cushion, so heated. Called them, never received a phone call back. Still waiting. I'm about to send back this couch as fast as I bought it. My boyfriend asks the delivery guy if he could help just move our old couch outside, the guy says "only if you tip me". Buying a couch isn't suppose to be this stressful. I recommend people looking somewhere else.

I purchased a Revolution sofa and love seat in 07/11. Within weeks I started have problems with the leather peeling. I contacted the store and they referred me to the Premier insurance company. They told me I couldn't file a claim because peeling is not covered under the warranty. After complaining for the last three years the store reps told me that there is a recall and lots of customers have been complaining about these particular sofas. After calling they finally decided to give me a store credit of $718. I was told I can find something different and I have to get them back their damaged sofa.

We bought and paid cash for a sofa on 8-30-2014. On receipt it has pick up date of 9-4-2014. Each time I have called to check I get different answers from each person all the way to management. To this day we have not received the sofa. Poor, poor business conducted at this store in Longview, Texas. We will never buy another piece of furniture from these people. I really hope they read these reviews because someone needs to make some major changes there. Very upsetting to say the least. Can't trust what they say, can't get our money back and it is not our fault. They can't get together on what their excuse is for us not having it. They told me yesterday it was in Tyler, Texas if I wanted to pick it up from there. Tyler is at least an hour from where we live in Avinger, Texas but it is ok for us to spend our gas and time if we want it before they deliver another truck next Thursday but there is no guarantee it will be on next week's truck. Poor excuse for business. Called BBB and reported to them also.

Purchased a sofa in May. Too big for room when delivered. Sofa left unpacked. Went picked another one. Received in may. Had to call - cushions flat a month. Received new foam for sofa and chair. It is now September, flat again. Called. Ask if I could get another sofa, hoping it would be of better quality. The answer was no, sending someone to repair in my house. The sofa is nice color but of bad quality. I want to get a different sofa.

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The sales rep told me if I ordered the storage trundle, I don't need to buy a box spring for the mattress. She didn't have the storage trundle, only the trundle bed, but told me it was identical, just with drawers instead of an extra bed, and it ran the length and width of the bed. The day they delivered the set, I noticed several damages on every single piece. I sent everything back. They redelivered the following week, and again, everything was damaged. The third time, I received a dresser, the bed was damaged, but I had to keep it because we needed a bed, and the nightstand, and chest were damaged, and got sent back.

Our couch was delivered damaged. We did not notice until the service center was closed. We called the next day and they said no problem they would order a new couch. After two weeks I called to see when it would be delivered, they said they never heard from us. We again told them what happened and they set up a service man to come and look at the couch. He took a heat gun to the crease and it did lift it but the padding underneath was still damaged and there was a mark left. He is trying to say a dog did it. You can plainly see it is not a dog scratch! They want us to use our warranty to get it fixed. I am sure another piece of furniture was placed on top of it! It has been almost a month and all I get is "Someone will give you a call tomorrow"!

I bought a blended leather sofa from Ashley on Labor Day 2011. Three years later, the sofa is a disgrace. It is peeling at the seams -- and has been doing so for more than a year. It is also stained from my dark wash blue jeans and I have tried all the allowable methods to clean it, to no avail. I didn't use any harsh chemicals or anything but soap and water. I spent $500 on this sofa. I live alone and I am not a couch potato so there has been no unusual wear and tear it. I have read the other Ashley complaints and I am flabbergasted that such a well-known company would sell such shoddy merchandise. NO COUCH SHOULD FALL APART AFTER TWO YEARS! Needless to say, I tell everyone I know about my crappy couch.

Purchased a kitchen table and office furniture (2 desks, one with a hutch). Ashley Furniture has no problem taking your money for a warranty. When you call to get scratches fixed, etc. they don't cover items that aren't just one scratch. Scratches over time aren't covered (and have to be reported within 5 days). But they don't tell you this before the sale and after they have taken your money. However, the salesperson (Indian girl) will lie to your face about what the warranty covers - to get the sale.

The quality does not present itself until you get it home. JUNK. We take pride and care in our belongings, no misuse. The faux leather is flaking off in MANY locations. The EXTENDED warranty we paid for is worthless. The extended warranty people say it sounds like a manufacturer defect. Ashley says, "Sorry you only have a year warranty." The couches are two years old. Will NEVER buy another product from Ashley.

Terrible furniture! Ours was defective and we reported it to the store within 3 weeks. Weeks of technicians and new cushions didn't help and we eventually had to return it - with a 25% restocking fee which turns out to be out of the industry norm. Store Manager Kristy ** is unhelpful, dismissive and disinterested. (Jim **, the sales manager, tried hard to helpful). We've submitted a BBB complaint.

We went to the local store on a very busy Saturday. Picked out what would be our first new furniture purchase in a long time. The sales person was helpful but overwhelmed. All the paperwork complete we were given a delivery date and time. The night before our merchandise was to be delivered we got an automated call at 6:55 pm. Telling us that we would not get delivery until the following day. I had scheduled to take the day off in advance so I could be there for the delivery. Now I had I take two days off of work. At a considerable cost.

Problems with table top: Anything I put on it, it marks the table. Would not repair or replace. Couch sags, had to reinforce with boards. Mattress sags on one side. My son's bed rail broke and they won't even replace a railing on it. The furniture is not made well at all. I bought the extended warranty. They will not honor it at all. They are rude and will not honor contractual agreements.

I purchased a kitchen table and chairs with 3 bar stools and a reclining couch made by Ashley Furniture. Each had a one year warranty. The couch was barely used as it was in a spare room. Two months after the warranty expired the leather began to peel and roll off. The chairs tore at the seams and the leather on them began to peel off too. Ashley will NOT provide any opportunity to repair these. Stay away from this company--they do not stand behind their products and warranty them for the minimum amount before they fall apart. It was not cheaply priced, but horribly made!

We have had problems with not one, but two table tops from them. We have had terrible customer service, and had to wait over 6 months and pay to replace a top that we didn't even damage. Got the second one and the exact same thing happened. I've been trying to get it fixed or replaced, so I called the customer service line again, and have never been spoken to with such disrespect as I did with these ladies. I'm very disappointed in my experience with Ashley.

I was having a mattress delivered. I was alone and in a two story. A truck with 2 men and another vehicle with 2 or 3 men came to my door. Two of us went upstairs to show them where to deliver mattress. After they left I saw my purse had been moved and my wallet was hanging out of my purse. Luckily I did not have my cards in there and no cash. Still I felt violated. I made a call to Ashley furniture, was told someone would call me back. No one did. I called again, was told the same thing. I sent an email to the company with no reply. I actually called the third time. I never got an apology or a call back. I did make a police report and even the police department could not believe that someone never called me back. SO BE AWARE..... watch the delivery guys. Probably better just to shop somewhere else.

When you spend $800 on a love seat you expect it to be good service. This was anything but. The couch was in months after said arrival. Additionally the pick up facility was dirty, the people were very rude, and the wait time was about 2 hours. It was completely ridiculous and I will never shop with them again.

I purchased a furniture set from Ashley Homestore over 10 years ago and it lasted very well through 1 dog and 3 children. So when It came time to upgrade our furniture I chose to go back to Ashley thinking I would get the same quality product. I was sadly mistaken. I went there in search for microfiber sofa and recliner similar to what I had in the past, because it withstood dog hair from poking through the fabric. I purchased the Eli sofa recliner and 2 matching recliners. Within 3 weeks the fabric began to show signs of wear on the corners of the recliner. During week 6, while my dog was chewing on a chew toy, I noticed a small tear in the fabric of the sofa. The rough end of the chew toy had torn the fabric in three different places. So I pulled out the protection plan I paid extra for to find it would not cover the damages made by the dog's toy. I then purchased a sofa cover to protect the sofa from more damages. However as days went on, the tears continued to split even under the protection of the cover.

We purchased a king size bedroom suite set along with 5 years Warranty Coverage and a Mattress Padding Covers... We weren't given the Covers because it was "out of stock" and that it would be delivered with the furniture two weeks later... Bedroom Suite Furniture was delivered but no mattress covers.. Called the store... Response was we have it in stock please come in and pick it up... We came in, and was told sorry we are out.. First Come First Served... A month went by after 5 phone calls and two personal visits to the store with the same response... We have it on back order and we will call you when we receive it... The furniture was paid for in full.... Today, September 5, 2014, I paid the store a 3rd visit to demand a money refund on the mattress cover... Paperwork was filed and I was told that I need to wait until the Corporate Headquarter approves the refund before being given the refund back.... I will need to wait at least until Monday to hear if the refund is approved or not...

I haven't even received my side tables even though it has been 6 weeks and I have called 6 times to find out where they are. I have been punted down the calendar on delivery dates each time and told they have not arrived or in a warehouse. Only after threats of talking to a manager and being kept on hold for long periods of time have I been graced with an address for the warehouse. I will pick them up myself. Ashley Furniture never once reached out to me as the customer to communicate anything regarding my purchase. To the point the other reviewers made, Ashley Furniture does not care about the customer, don't bother with them.

I purchased a whole dinning room set with 4 additional chairs. The Sales woman with a strong Russian accent pressured my husband and myself the whole time we were there. I finally purchased a table/cabinet and 8 chairs separately (of course the sales associate was happy because it was more money). Then we applied for a credit card and she said my limit was $10,000 and then proceeded to tell me we need to look at a new bedroom set, which we did not come in for and felt so uncomfortable that she tried to get MORE money out of us. It was delivered to our new home, which we were not living in, and now just moved in a month later and noticed that there are chips on the table and chair. Customer Service will do NOTHING for us. I am SO SO SO upset that she sold us a piece of ** table and chair. She SWORE it was solid wood and was a good piece. The ** at this store is NOT WORTH THE EXTRA MONEY. MIGHT AS WELL GO TO ROOMS TO GO AND PAY NOTHING FOR **.

Was convinced we had to have the top of the line Temprapedic and downsize from a king to a queen. There is an exchange policy but not on the $3000.00 base. Yes they expect you to buy another one if the bed is too small even if it's one week after. No they don't go over policies. The breeze that is suppose to be 4 degrees cooler doesn't work at all. After spending a whopping $6000.00 they apologize but say there is nothing they can do about the base. So now we have a king coming on Friday that will have to lay on our old box spring till we can afford the base. The bed will costing us $9000.00. I want to throw up just thinking about it. Be warned when buying from Ashley. They don't care after you hand them your money.

Before the arrival of our new baby, I wanted to replace our living room furniture and made the mistake of choosing Ashley furniture. I made the purchase and less than a year had passed before I needed to schedule a repair for our new furniture. Good thing I was gullible enough to purchase the protection plan to the tune of about 500 dollars. Well after the technician came out and took the time to explain the "craftsmanship" behind the fine products they sell at Ashley. The popping sound our 6 month old couch was making became worse. So I placed a call to the Company responsible for handling claims thru our protection plan. They sent someone out who stated that the popping was caused by a lack of lubricant on the springs of our couch and it was an easy fix. He also stated that the already completely compressed and flattened sofa cushions were the only grade of foam avail. "Maybe I could find an upholstery shop to beef up the cushions." However, he was gracious enough to order us a replacement set of cushions.

Purchased 11/17/2011, upholstery began flaking 03/01/2014. Contacted Vern's Furniture where we bought it. They said out of warranty, gave me a card for a furniture repair store in town. He came out, said it needed recovering and he would contact Ashley about it. He never called or came back. I emailed Ashley, explaining the lack of help from the dealer. They replied "contact the dealer". The sectional now looks as though it is 20 years old. We are now looking to purchase a new sectional and plan to get rid of this one.

What furniture store doesn't publish their prices online? This is neither eco-friendly (to comparison shop we have to drive to their store to get pricing), nor is it consumer friendly (again, we have to drive to their store, write down pricing and take pictures, then come back home to comparison shop!). I think I'll take my laptop and a drink into the store, get comfy on one of their sofas and comparison shop online while I'm there!

Let me help anyone out that is thinking of purchasing furniture from Ashley Furniture. First and foremost, don't. Secondly, if you absolutely think you must, make sure that your sales associate doesn't screw you like ours did. We purchased a couch, love seat and recliner from them retailing $2300. Paid $279 "insurance" through Montage Protection Plan. The couch is one and a half years old and the frame supporting the back of the couch broke. We hardly ever even sit on our couch. Filed a claim with what they call "insurance" company, aka Montage Protection. They decided they wanted to replace our couch instead of pay for the piece of wood that would fix it, but conveniently for them, our couch has been discontinued since we bought it in Dec 2012. Now they are not wiling to replace our set so we are forced to buy something that does not match our other furniture that isn't even 2 years old.

Well I, for one, was very satisfied with my purchase from Ashley's furniture. They delivered my items splendidly and everything was intact and very elegant. The delivery company was excellent with getting my items to me on time. I definitely had a good experience (:

My husband and I spent $5000 on a King bed frame and mattress. The mattress was one of the "zero gravity" mattress's with the top and bottom that elevates up and down. We bought this to see if it would help my husband's snoring. After sleeping on the bed for one week my husband could not get comfortable and was frequently waking up at night. It also didn't help his snoring. When we called the Ashley store they told us all sales were final! Seriously on a mattress I always thought you had a couple weeks to try them out. You can't lay on a mattress in the store for 10-20 minutes and know whether or not your body will be able to sleep throughout the night on it. We are now fighting with them and don't feel like anything will be done. I wish I had read all these disgruntled posts prior to buying the furniture cause I would have gone elsewhere.

Living room furniture quality was very poor. Cushions very bad. Didn't last a year for $2500!!

Bought sofa with extended warranty but after three years, I find out peeling leather is not covered. Should be zero stars for this company. It's going to the dump soon. I hope anyone who reads this will go elsewhere. If they go out of business, it will be a good day.

We purchased a recliner and sofa in fall 2013. Now less than 1 yr from purchase the recliner squeaks so bad when you sit in it that you try not to move around, very annoying. The cushions on the sofa are already losing support and only 1 person sits on it. We hardly use the sofa. The Ashley store we purchased from said the squeaks are normal because of the material used? Wow what a lame excuse, who made it with these materials. Would not suggest buying anything from Ashley unless you do not really care how long it lasts and do not expect any customer service.

Well... Where do I begin? I ordered over 4,000 dollars in furniture to furnish my new apartment. I signed my lease on a Friday, set the delivery for the following day. The window of time I was given was 9:45-1:45. At noon, I decided to call and check the status of my delivery, only to be told it was pushed back until next week!!! Back and forth phone calls and they were able to set a date of Tuesday (today) between 3-7. I explained I would have to leave work early but if this was the only day it would have to work. Tuesday morning, I call to confirm... and GUESS what?! Nothing on record indicating my things would be coming until Saturday. Got through to a manager and was told for SURE my things were being delivered between 12-4 TODAY. She then called back to let me know it would be closer to 12 within that hour. It is now 1:15. I called the number again and was greeted by a lady who had no idea what I was talking about and has to now call me back... WHAT DOES IT TAKE TO GET FURNITURE?!

Purchased Ashley furniture Electric, full grain leather love-seat. My husband requested to see only full grain leather electric love-seats. He did not want any bonded leather product. We were assured by both salesmen that only a couple of love-seats were indeed full grain leather of which we had purchased one of them. In less than a year the head rest area of chair rapidly started peeling. The peeling material is stretchy and so thin it rolls up like a scroll shape. Took pictures and faxed to warranty service. Now being told to contact franchise direct because it is more of a quality and material issue, I will. Would like to know if they really carry full grain leather!

They had a sale on demo leather couch & love seat, 3 coffee and end tables. Was a good deal but when my wife called to get the "used chair and chaise" added on, the price went up to $4400 from $2400. We pulled the coffee and end tables out and added wrought iron of same quality. Basically they were shafting us on the chair to cover their loss on the couch. $1400 for a small leather chair, same as couch? LUFKIN TEXAS, THEY'RE ON CRACK as well as serious liars. They continually tell you what seriously premium products they have. Has anyone on here seen more than a one or 2 star rating? Quality is like service... crap, just read on. They also will pull your credit 3rd party without disclosure. Then will lie through their teeth about it. Day before they wrongfully pulled my credit, I received a Marriott 24k card and these high interest punks give me $5k. Beware of Lufkin store, for sure my second major problem with them. Never again.

We have placed a furniture order on June 28, 2014 for a new bedroom set for my daughter. To date, we have had 3 deliveries of damaged furniture. Customer Service has been contacted multiple times and the first time, they were nice but after the first time, nothing but RUDE. Our salesman in the Cherry Hill Store was great but that will no longer be enough to make me ever step foot, let alone order another piece of furniture from Ashley again. We are supposed to have a 4th delivery this Wednesday but I have no faith it will be undamaged. We were even offered to keep the damaged furniture for a small amount of $ off. It's like this is routine for them. My husband and I have shopped at Ashley for over 10 years and almost every room in our home is done by them but NEVER AGAIN. This has been the WORST experience in my life and going on since June 28, 2014. It is now August 16, 2014 and still not right and nobody is making good of situation.

We order a living room couch and chair set, the couch and chair are cheaply (it was a floor mold that was on cleanse) made which we we didn't notice when we took them home. We also order a table and chairs for the dining room which would be delivered in about two weeks. When it was delivered the table was damaged and was getting reordered from warehouse then we didn't get the arm chair that goes to the table. We want everybody not to order or buy from Ashley or any store that carries from them. You will be very disappointed.

Me and my husband ordered 3 full bedroom sets and two full living room sets. Upon delivery one of the delivery/set up guys damaged one of our end tables. I sat there and watched him do it and then continue to try and hid it. Just as they were about to leave and have me sign for the delivery and set up slip. I insisted on checking every piece of furniture with the main guy there and showed them the damaged piece. Was told that they would just have a new top for our end tabled shipped to our house and he explained to me how to remove the legs and put them on the new top and even stated we would the have an extra top if something were to happen to the other table.

Thirteen months ago, we purchased two sofas from Ashley's. The quality of the material is extremely poor. Our children are all in college, it's just my wife and I at home. The color is peeling away from the material. I called to complain, they said sorry, it's thirty days out of warranty. I ask if there was anything they could do? They said if I purchased the material, they would send a technician to replace it. Well it's been nearly ninety days and they have made two appointments. The first appointment, no one called or showed up. The second appointment, they called and canceled. When I call to get answers, all I get is the runaround. Yesterday, I noticed the material was starting to split. My wife is embarrassed and will not invite family or friends over to visit.

I have a 3-year sofa that the material is splitting and Ashley will not stand behind the repair. I purchased the protection plan and it doesn't cover the leather cracking. I'll never purchase from this company again. Cheap products.

We just moved into our new house and my wife gave our old sofa and loveseat to our son. So she went to Ashley and picked out a sofa and loveseat, dining table and a desk and chair for my office. We were told it would take 3 months to get our furniture. I didn't understand why it would take so long but we said ok. When it arrived I understood. First of all the stuff is made in China, so that's probably why it takes so long. If I had known that I would not have bought it. Second it’s the crappiest stuff I have ever seen. There is no kind of cushion on the couches. Tried to sleep on one - like sleeping on a board. The dining table chairs cushions flatten out when you sit down. No support whatsoever. The screw hole plugs keep falling out. The desk came broken and the chair broke after a couple of weeks.

Have you ever felt discriminated by a salesman or anybody who thought that he was better than you because you are a woman? How about being treated like a second class citizen because you are not **? Well, this is how Karry, the owner and store manager of Ashley's Furniture Calgary Heritage HomeStore treated me this afternoon! My husband and I decided to buy a sectional for our basement. We are quite excited about this purchase as we are normally savers and not spenders. We previously had pleasant dealings with Ashley's three years ago and were hoping for a repeat experience.

We purchased a faux leather couch & loveseat from another furniture store that sells Ashley furniture a couple of years ago. We have no pets or children & do not rough house our furniture. We noticed that the material is breaking down (cracking & peeling). Have contacted the store where purchased as well as the head office. We were told they do not guarantee material after 1 yr. This is absurd!!! WE expected our furniture to last more than a year!

Purchased 2 leather sofas from Ashley. The back of one, the leather is wearing out. Ashley said the warranty is good only for 1 year. They said I need to get someone who repairs leather. Not a good answer after spending a few $1000.00. See photos.

Purchased 4 piece living room set, synthetic leather. Within a year and a half it started to peel off. Also Purchased 6 piece dining room set with 2 extra chairs at 175 each. Same thing happened with chairs. They told us it wouldn't cover, even though we were told it would by sales man.

When my first furniture delivery arrived (May 2014), the dresser and media console were damaged. It took three more attempts to receive a dresser that was satisfactory (not warped). That's five days of waiting on deliveries, counting the service technician who came to investigate the extremely warped dresser. The quality control is ridiculous. And they owe me for all the time I've wasted on them!

I spent almost $2,000 on a sofa and two recliners. When we got home with them, we were disappointed to see the quality of the furniture, cheap thin cork board. Nevertheless, the furniture was pretty. Within a couple month, had issues with the back of one of the recliners breaking (due to the poor quality). The left arm was also wiggling and the second identical recliner's cushion had "went out". We made numerous calls to the store in Burlington, WA (where we purchased the furniture from) only to be told to call this 800 number to call in a warranty request. Apparently these guys are out of Texas and have a reputation for not returning calls.

About 3 years ago, I spent over $6,000.00 on furniture for my new home. I always trusted Ashley Furniture as my source of home furnishing. Of the items purchased, I bought a 5-piece leather sectional for my living room! Within a year and a half, I started noticing the color on the seats was diminishing and becoming discolored. I called the service department requesting service because the salesperson promised that anything wrong would be fixed.

Don't waste your money here. Yes, Ashley Furniture has cheap furniture that looks good - but the furniture won't last and the customer service is absolutely terrible. I've never felt more abused and stonewalled in my life. My experience with Ashley Furniture has made Comcast customer service feel like I'm on the phone with Zappos. I've been lied to, I've been called a liar, and I've been downright insulted.

I bought furniture and warranty from Ashley's furniture. The warranty is just a rip off, they don't do **, won't cover damage that they say they would. The furniture is crap and the staff. I have a microfiber sofas and they feel like crap. They are rough and just gross feeling and does not feel like microfiber at all. The coffee table is crap too. I had a service guy come look at the furniture and he even said that Ashley Furniture doesn't finish their furniture probably. And what is happening to my couches he has never seen before. So basically it's a faulty couch because no microfiber should do that, right? So I got extra warranty for nothing. And when I bought them they said they cover stuff that is wrong with my furniture but they lied.

I did not make my purchase from Ashley Furniture directly. I bought it from a huge store in Colorado Springs which sells their furniture (and other brands). I am writing this review regarding a type of pressed wood product used in some Ashley furniture known as OSB, Oriented Strand Board. It has been known to make people ill and cause allergic reactions from toxic off-gassing from higher than normal levels of formaldehyde. If you purchase furniture from Ashley and it has a smell that bothers you then I suggest you take it back immediately before it starts to build up in your home and makes you ill as it is making me.

One of my dining room table's leg broke. When I went to the store in Queens, NY I explained to the salesperson what happened and I asked if it was possible to buy only that piece, he said yes. What he failed to explained is that the part only included the pedestal but not the actual legs! I ordered the replacement part and when I got the delivery 3 weeks later I found out that this problem. I refused the delivery but the store won't refund my money because according to them I bought the part without actually seeing what I was getting! I feel that the salesman did not understood what I need it or he was not knowledgeable of what he was selling. They should be trained more efficiently.

I'm not going to describe the whole story... that's just too much, and I don't want to spend that much more time on a business that doesn't seem to want to improve and that doesn't deserve not even a constructive criticism. But I'm writing this for the consumers that are still about to encounter this. Don't talk to an Ashley technician without recording the conversation, without recording what they do (and don't do) to your furniture while analyzing the damage and while trying to fix it. Otherwise there's a good chance that you'll really be surprised about the disparity between what they tell you and what they do and what ends up in their reports.

I never recommend Ashley to anyone in my life. The store will sell different prices to different customers. I have ordered more 10K furniture for my new home and I got damaged recliner. They sent a technician to verify it. He came and just took some pictures and said like he will report the same, not sure why technician only can take photos. If they would have asked the same I would have done that. After 2 weeks they called and scheduled time to replace it and delivery guy came and he said like he is only here to pick up but not replacing.

Went to Ashley's with items already picked out. Had to hunt somebody down to help me. Erick finally offered. Explained to him what I wanted. He could not find it in the store or computer. Called store in Nevada I had looked at furniture in. They gave me item numbers. With my help they were located in computer. Got measurements, found out they don't deliver to Wells, NV. Decided to leave after 2 hours of a waste of time. Called store 2 weeks later to order and I would pick it up. Was told I can't order on phone unless they deliver. Well they won't deliver where I live. Very poor service. They lost my business forever.

Where do I start. I went int to Ashley's Furniture store in Dundalk, MD and saw a beautiful Sofa and Loveseat so my husband and I decided we wanted it. At that time, we were getting our home refinanced so we decided we didn't any credit checks so we went through RAC right there in the store. It was a very good experience. Then we were told we wouldn't get our furniture until 6 to 8 weeks. We were ok with that because we needed to paint our family room and get it ready for the furniture. We finally got our furniture 8 weeks to be exact later. We were so happy to get it.

I am in the military and I purchased a new bedroom set prior to moving. I made the bad assumption that Ashley Furniture would deliver me furniture that could actually be assembled. Upon arriving at my new base, I unboxed the furniture and attempted to attach the footboard to its posts. Unfortunately, the headboard and the posts were drilled wrong; preventing hardware from being attached. Now both the store and the extra insurance I purchased on the furniture are of no use getting this problem fixed even though the sales rep who sold me the furniture said if there was a problem I could be assisted regardless of my move. Overall, I am very disappointed in the manner Ashley Furniture is handling their business.

On 12/26/2013 we purchased a "100% leather sofa" from Ashley Furniture in Fountain Valley, CA. Now, just seven months later, it is peeling! As if the "leather" had been painted and is peeling. We have had leather furniture before, and it has never peeled. I called the customer service number and was told they would send out seat covers "with same material". NOT leather!!! I will not have these same inferior material on the sofa. I am trying to talk to store manager for a full refund, but he is "not available". I will have to file a Consumer complaint, BBB complaint and even small claims if not resolved. DON'T BUY FROM ASHLEY.

Went to the Silverdale showroom around the 4th of July. Paid for a couch, and was promised delivery around the 25th. Called on the 22nd, and placed on hold in customer care for half hour - never got a person that day. Called again 25th. Placed on hold then disconnected. Went to the store looking for answers. Promised a callback on Monday. Called them again on Wednesday to find out they are back logged, and it will be another month. Looking at other reviews, I'm not sure I'll actually get a quality couch.

I purchased 3 beds with mattresses over the phone for a home I rent out in Lubbock, Texas. I traveled to Lubbock to be there for the day of delivery.

I want to start by stating that the staff at this location are great; our saleswoman, Laura, was very helpful. However, this review is about the delivery process and the corporation as a whole. My husband and I ordered furniture for our new home (whole bedroom set and living room set) about 2-3 weeks before moving in. My late grandfather gave me his couch that was ordered by Ashley a year ago, so we wanted to buy the matching set. We moved in on June 15, and we were guaranteed delivery by July 9. We would have hoped for sooner delivery, but we understood that it had to be ordered.

About 6 weeks ago, I accepted delivery of my bedroom set - black, which I purchased from Ashley Furniture in Danbury, CT. The set looked really good in the store and I was excited to get it. It took about three weeks to be delivered. When the furniture was delivered, I noticed that the dresser back was coming loose and part of it was chipped where the screw went in. Several of the screws had come out of the backboard and it was lifting off. I also notice that the dresser top was disfigured (lack of a better word) where the Styrofoam had rested on it when it was boxed up for delivery. The pain on the night stand was blotchy which I did not notice upon delivery. I called the Customer Support number and talked to a really nasty man. I decided to contact the store directly and they told me that if I accepted the furniture they would send someone out to address my issues.

I ordered a queen size bed, went back to get a dresser and a king bed in exchange for the queen size I had just order a week before. Deliver guys got here only with the dresser and wanted to take the bed. I did not accept anything. I went to the store, spoke to a floor manger, must have been like 20yrs old, send to Christi. I waited for her for 30 min and she notice I had a headache so she told me, "Why don't you just go home and I will call you so you don't have to wait here?" I thought that was very thoughtful of her. I accepted. I gave her one whole week today. I called back, asked for a manager. I got Todd ** who sent me to Olivia who sent me to Chris. Now I just want to cancel my order.

Got the bedroom set from Phillips (now going out of business, shocking) as a floor model. Inspected the thing head to toe, looked like it was actual hard wood. One night I was getting into bed with my laptop and the left side head of the bed collapsed. I was not hurt, but I realized that the "hard wood" was cleverly covered fiberboard and that the screws were not seated well. One of the plywood slats split in half. Our receipt says "no warranty, no refunds, no exchanges". We bought a LOT of ** furniture from these people and it's been less than a month of use. I used some liquid nails, some extra wood, and some good wood screws and I hope not to have a repeat of this. Never buying anything from them again (waiting for ikea to open up in St. Louis now!).

We purchased an over $2000 large table with protection pad, long bench and 6 chairs. Within a short amount of time, the chairs started to become loose and broke on 2 chairs, on the bench and one chair is cracking. We were told to purchase the protection plan from the salesperson as we have kids and they told us it is bumper to bumper - would cover all. After numerous attempts to Right Guard with the pictures sent out, they would not cover any of it. Don't waste your money at that cheap quality store. Go shop at Raymour & Flanigan. Big mistake buying from Ashley.

In August of 2013, I purchased the Owingsville bedroom suite sold by Ashley Furniture at the Ashley Home Store in Huntsville, AL. In June of 2014, we decided to clean our carpets so we had to move the furniture. When we moved my dresser w/ mirror, two of the feet came off of the dresser. I called Ashley about have the furniture repaired as it was still under warranty and I was denied. When I asked why, I was told that if you move the furniture, it voids the warranty. Admittedly, I did not read the warranty upon purchase but I assume (my mistake) that moving the furniture would not void the warranty as I assume (again, my mistake) that furniture is made solidly enough to move furniture so you can clean behind it and what not.

We purchased a couch and love seat worth $2000-2500 6 years ago and padding has completely deteriorated. And because we didn't buy the extended warranty, they WILL NOT do ANYTHING to fix it. My gripe is if you spend this much money it should last longer than 6 years. It may have even been 5. DO NOT BUY ANYTHING FROM ANY ASHLEY STORE!!!!!

We ordered a bedroom suite for our daughter. We were told that it would be delivered within 2 to 6 weeks, closer to the 2 week period. On the day of the 6th week, I called the store and they said that our furniture wasn't ready yet and that if I read the back of the receipt that it could take up to 8 weeks for delivery. Needless to say that they called and set up delivery the day after the end of 8 weeks. Delivery day comes and they tell me that there is still 3 pieces missing and they will be delivered at another time. Well the delivery guys are running behind so they are actually running with the furniture to get it in my house and the one guy drops the foot board and dents it and says "Do you still want this piece"? Well of course not (DUH). Upon inspection of the furniture, the furniture is all chipped on the corners, the paint is worn off in places, and there is glue on numerous pieces and down the whole side of the chest of drawers.

We purchased $10K worth of furniture and scheduled a delivery date. Two days before the delivery date, we got a phone call to confirm. The day before delivery, they called back and said they didn't have the furniture on hand and rescheduled another week out. The day before the rescheduled delivery, they called to schedule again. On the day of delivery, they showed up with some of the furniture, but not enough to make up a bed, so it was not acceptable and was refused. Called the store and never got an answer. I left message and no return phone call. Drove to the store and talk the store manager. He promised to resolve the issue so we again scheduled delivery for today. Guess what? They called two hours into the four-hour delivery window to say that they didn't have the furniture. Three tries is enough so I call the store and asked for credit and was told that we could not get a refund after 48 hours. I was furious. They didn't deliver my furniture after 3 tries and want to enforce the parts of the contract that benefit them!

I purchased a couch and accent chair in April, 2013. In June of 2014, while sitting in the chair, the left side broke and I sank to the floor. After several attempts to speak to the store owner where I purchased it, and getting no satisfaction, I spoke to the 1-800 number on the Warranty brochure, which was the Corporate office. I was basically shuffled back to the store. After flipping the chair over, I discovered a flaw in the rear support which had been stapled into the side piece of the chair (which is made of particle board). This piece had a flaw or knot in the wood right where it joined the side. This rear support piece has all the springs attached to it which are always in constant tension. It was noticed, I am sure, when assembled, as it had another block of wood stapled onto it. I have asked for a replacement chair from the store where I purchased it - Rooms To Go, Penticton, BC Canada - and have been told I won't get one - and if I wanted something made of better quality, I should have paid more and bought a different brand. Not the same sales pitch they used at the time of my purchase.

We purchased a leather sofa in sections - 2 corner pieces, 4 center pieces, an ottoman/end piece and a leather top/storage coffee table - 7 pieces in all. We also purchased VIP Insurance. Approximately 3 1/2 years after our purchase every single piece of this furniture set began to dissolve... literally. From November to July our furniture has nearly shed itself of all of the leather. There are enormous spots of fabric showing on the backs and seats of all of the sofa cushions and pieces of leather are carried all over our house by anyone who sits on our sofa. The leather on the coffee table top has large cracks on all 4 of the top pieces and is shredding on top. We do not have indoor pets and do not misuse the furniture. Of course the VIP Insurance does not cover "normal wear and tear" though this is anything BUT normal!!

I purchased a dining set. Delivery was supposed to be today 7-17-14. I was told to expect a phone call to let me know the 4 hour delivery window yesterday. By the afternoon of yesterday, no call. So I called the store, they had no record of the delivery for today. They basically blamed the computer, really? It's 2014, computers don't make mistakes, people do. Said they could deliver Saturday 7-19-14. Well, I took off from work today (no pay), and Saturday, which is my son’s birthday, was to be spent at the water park. Admittedly I was rude, demanding, but I am extremely upset.

I bought a bed set for almost $3500 dlls! When we bought they were giving a free vacation and a free tv. Well first of all I called just to check on my furniture and they were really rude. They told me it will get here in two days. Two days passed and they didn't have it... I called to check on the free vacation and they have me called a lot of phone numbers and nobody knew anything. I went to the Midland, TX store where I bought my furniture. At the six week in they told me the furniture has been there. NOBODY call me!! I was so mad!!! I went to get my furniture and it was broken!!! The managers were very disrespectful and unprofessional about it!! I haven't even have the free stuff!! Either!! Please never buy from this store!!! Very unprofessional.

I purchased a children's bedroom suite from Ashley Furniture through Rent A Center Acceptance back in October. Starting in January of this year, I started having issues with the finish on the furniture. I contacted the store about it and they sent a repair technician to fix it. The repair technician painted the damaged area off white instead of white. I contacted them about it and no action was taken. About another month later, more paint began to peel off of other pieces of furniture.

I bought 2 sets of sofas and love seat from them costing more than $7500. They recommended peace of mind insurance policy for $300 valid for 5 years. Since it made sense, I took it. After a year, in one of the sets, all the 5 seats the cushion almost became flat. Call the claim and they came and inspected it. The person who visited us said they are getting lot of complaints in this model for the same problem. After he left, received a mail from them saying the claim is denied because the furniture is not broken and the policy does not cover "loss of resiliency". Ashley says they only sell the policy and they have got nothing to do with them. Never ever I will step inside "ASHLEY FURNITURE".

When our new sofa was delivered the individual sliced the fabric when removing the protective plastic sheeting. Called store several times, eventually was promised they would repair the sofa. We continue to wait, they refuse to return calls or emails on the status of the repair. Paid $1600 for damaged goods and no customer service.

I purchased a bed frame from Ashley Furniture in Tukwila, Wa. Customer service in the store was horrible. 1st delivery refused due to defects. 2nd delivery refused due to defects. 3rd delivery refused to defects. Hours on the phone with customer care who takes up to 20 minutes just to answer the call. Automated delivery confirmation program did not work causing a 4th delivery schedule!!! Customer care could not do anything to expedite the 4th delivery. I will never again in my lifetime buy anything from this company, no matter what the price!

The product finish was way off from what I had seen in store. Tried to return it the same day it was delivered. Unfortunately, since I "accepted" delivery, they will not take it back.

We moved to VA and I bought $5000 of living room furniture from Ashley furniture store in Alexandria. The center table had a really long wait time so I got all the other furniture delivered and agreed to pick up the center table. Once it is available I went to pick it up and the STORE MANAGER had to find the item as delivery staff was not available. We were at the back of the store and once he found the box he brought it near the ramp and helped my father and brother to load it to the minivan. The ramp was 4ft tall and a lady who was standing there gave me two papers to sign. I signed the papers and took the box and went home.

Bought a couch and it would not fit in my rec room. Went back to Ashley to return the couch and pay the 40 percent restocking fee and buy something that would fit in my room. I was told the couch is used and they do not want it back. The couch has been sitting in my living room covered up and has the tags and everything. The Ashley store is located on Rt. 40 in Bear Delaware. So now I have a couch with no place to put it. My wife and I are middle age and paid cash and we were willing to work with them but they got their money and they were done with us.

We bought a king size bed, two nightstands and a mattress. We asked the salesman if we could have them delivered on the 7/12/14, because we were remodeling and needed the time to get the room finished. He said "No problem" [turns out it was a problem since they don't do weekend deliveries]. Later was contacted by delivery and notified it would come on 7/10/14. I told them we would not be ready and could we change that. They said changing would not be possible. This meant my husband was up till 2am for three nights trying to get the remodel finished on time [he has to get up at 5:30 to go to work]. We got it ready.

First, we were told our furniture (mattress, bed, dresser, mirror, 2 night stands) were to be delivered on 7/5/14. The ONLY thing that came was the bed (headboard, footboard, and rails). NO MATTRESS, NO ANYTHING ELSE! Then we were told the remainder would be delivered on 7/9/14. THEN we get a call saying our mattress will not be delivered till the 12th. THEN we find out the remainder of our furniture won't be delivered till the 12th! THEN a truck with ANOTHER BED (headboard, footboard, rails) shows up at our house when we are not there! ANOTHER BED! WE ALREADY GOT THAT. IT'S ALL WE GOT! THEN I get lied to about what is being done to resolve things. I was told the full delivery charge was being refunded by Will at Pflugerville, only to find out it was NOT!

I have purchased a sectional from Ashley's at South Common in Edmonton. I did in good faith buy the extended warranty. The leather surface is peeling off of the arm. I do not sit on the arm, and the people in customer service have told me it is not covered, even though I have a warranty that they sold me. I will never buy anything from Ashley Furniture again and will let everyone I know to do the same. No one seems to care once the sale has been made.

In October 2009, I purchased over $6,000 worth of new furniture from the Ashley store in Amherst, NY. The sales manager, **, sold me on the 5 year protection plan on the sectional couch and recliner. He said "if anything goes wrong in the next 5 years, just call up this number, give them your customer code, and they'll fix anything for you." I never received any terms and conditions or was led to believe the protection plan didn't cover certain damages. I also wasn't told that I had to report damages within a certain time period. I filed a claim with the 3rd party warranty company, Montage, who quickly denied my claim saying the damage done wasn't covered under the protection policy and the claim wasn't submitted within 30 days. None of the paperwork I was given at the time of sale indicated anything along those lines.

I bought a sofa, chair and table set April 19th. I was guaranteed a delivery date of May 12th. On May 10th, I called the store because they had not set up a delivery time with me. I was then told my furniture would not be delivered until May 26th. That was then pushed back to June 6th, then to June 26th, then to July 3rd, and finally to July 9th. I have called Ashley Furniture over 50 times in the past two months and have only received a handful of calls back. I still have not received my furniture.

The manager of the Green brook Branch, NJ has been finalized the price and gave me a hand shake. He told me we got a 'DEAL' when we agreed upon the price of furniture I have selected. While the sales agent was finalizing the paperwork and I'm about to sign up, the manager have approached me saying 'he can't do it'. I was totally shocked.. that was very unprofessional. He should mean what he said and said what he meant. I will never step again to this Store... very unprofessional people.. They CAN'T keep their words.

I purchased a computer desk and bookcase from Ashley, on May 29th. I was told that the furniture would be in for me to pick up at the latest by June 16th. The salesperson told me the furniture would probably come in earlier but no later than the 16th. When I called on the 16th to pick up I was told that it was not in and would be in the following week. They asked if I would like to drive an hour away to pick it up. I refused and told them to cancel my order and refund my money. About a week later, I received a letter stating they had refunded me but it was not the total amount. When I called to ask why they said that they charge a 12% cancellation fee. They said I signed something when I purchased the furniture stating this. I am outraged and will never step foot in this store again!

I purchased three leather reclining sofas for $5900. The sofas I got are defective, and extremely uncomfortable to sit on. In fact my family and I can't sit on them for more than 10 minutes. My back and neck hurts so much because there is no lumbar support on the back. The seat sinks in and feels like I'M in a deep hole. I tried to return them one day after delivery and the sales manager and supervisor were completely hostile towards me. The salesman and sales manager had falsely advertised about the sales terms.

When I purchase a dining table 2012 at Ashley furniture, the sales persons insist to pay additional fee to have protection plan. I really didn't want to have this type coverage but even when I was going out to exit the store, manager stop me and pursued me to get insurance coverage. He explain the benefits that it's cover up to 5 yrs. I decided to take advantage of the protection plan because I have a toddler at home.

They delete their comments on Facebook, don't take care of anything and leave customers hanging. They told us to write to their contact page and that they'll take care of the issue. And this is the response that I get from Ashley Furniture: Cynthia, We're sorry to hear about your experience at your local Ashley Furniture HomeStore and we understand your concern. Each Ashley Furniture HomeStore is independently owned and operated. We have sent the details you provided regarding your issue to the appropriate person(s) at the local store. We encourage you to continue to be proactive and reach out to the local HomeStore where you made your purchase to work out a resolution.

March 2013, purchased dark brown loveseat recliner with console (all parts touching skin guaranteed bonded leather) and sweetly coerced into purchased extended 5-year warranty. Called extended warranty company today, June 2014, because supposed bonded leather has begun peeling, horrible looking and husband is actually allergic to the 'stuff' beneath the bonded leather. Was told by Montage that this is not covered. NEVER AGAIN will we purchase from this store and do not recommend anyone purchasing any of their 'leather' furniture.

After my furniture was delivered today, we noticed that the top 3 drawers of the dresser are almost impossible to open and that the desk was the wrong color. I called about this and was told the salesperson who sold me the furniture will have to call me back. She never called. I called again and asked what are they going to do about the dresser and I was told the service department will call me within 48 to 72 hours and tell me how to fix it. I paid a lot for this furniture which I was told was top of their line and I'm supposed to fix their mistakes? I said I want somebody to come here and fix it asap. So far I have heard nothing back from them. I will never buy from Ashley Furniture again. I need a whole new living room set and I'm shopping at Raymour and Flanigan's.

Bought a dark brown sectional sofa. Started peeling after a year... They do not stand behind what they sell, told me to just wash it off with a wet rag... Easy care!!! Now it looks like a snake shedding its skin, flaking all over the place!!!

I purchased a sofa, chair and ottoman the end of February 2011. Last summer, the sofa started cracking and peeling. Now all three pieces are deteriorating. I purchased the VIP warranty only to find out later it did not cover "normal wear and tear". In my opinion, this is not "normal wear and tear". It is low quality merchandise. Ashley furniture said "we can assist you but it will cost you". They want to sell me new cushions that will add up to more than I paid for the entire sofa.

I called the store again and this time the same sales person started blaming me for not ordering right bed, the delivery person at home also commented the sales person was rude and did not know what he was doing so he very conveniently passed on the blame to customer.

On May 26, 2014, my husband and I visited the Ashley store in Cookeville, Tn. The sales lady was helpful. They seemed to know her product well. She showed me several leather reclining sofas and recliners even turning the recliners over to show me how they were made. I was impressed. I decided on the pieces I wanted and she asked me how I planned to pay. I told her I would write a check. She said since I was not financing, I was eligible for 20% off. My total price was $2831.52 after the discount, a delivery fee and taxes. She said the furniture had a ship date from Mississippi of June 12 (which she even wrote on the ticket). I was ok with that. I proceeded to sell my couch. I called on June 6, 2014 to check on the furniture, she said they had been swamped and had meant to check on my furniture so she put me on old to check.

Was issued a store credit to replace a leather living room set, due to sofa changing colors, seams ripping and cushions sinking. Was not satisfied with the fact that we were told they no longer offered reclining love seats without consoles which we totally DISLIKE!!!! So to our dismay we finally selected 3 piece reclining set - furniture delivered and it's horrible. So uncomfortable - just not the quality we expected. Now we are stuck with this furniture we hate, as well as all company we get totally agrees with us. Have need for further furniture purchases. will not buy from Ashley Furniture. Should have done my research. No refund policy SUCKS.

Before you purchase furniture, be sure to read the fine print. We purchased a 100% leather sectional for around $4K, it had a defect which they had repaired before it was delivered. We noticed after they delivered. When you call, if you sign, you cannot return the furniture, so be sure to inspect your furniture, if you do order, before the delivery drivers leave your home. The back of the couch, the staples were coming out and the arm does not connect to the body of the chair. I was told by the upholsterer that is how the couch is made, but the other side of the sectional does not have gapping.

To say I am displeased and will never buy from Ashley's Furniture is an understatement. Approximately two years ago, I bought a bed frame and bed side table from Ashley's and was happy with the quality of my purchase. Therefore, when I made a big move and needed to buy living room furniture I decided to go back to Ashley's. I purchased a dresser, a couch, two end tables, and an entertainment center. The couch and dresser are great, but the entertainment center leaves a lot to be desired. I went to install the shelving and found two shelves missing and no holes or pegs for the one shelf I was given.

Purchased a queen sofa sleeper in January 2014 and it broke in March 2014 and repaired by Ashley Furniture. Broke again in May 2014. Requested a refund and was told they have a no refund policy. This was our first time purchasing furniture from Ashley and will never again. I talked to two managers and they both said, "We will have it repaired again," and I continued to tell them, "The sofa sleeper does not have no support on the bottom of the sleeper. The two pieces of wood on each side of the sofa was the only part holding the sleeper and continued to break on the right side." For a well known name as Ashley Furniture it does not stand for quality furniture for sure.

I bought furniture May 10th and had an estimated date of delivery of May 21st. On May 27th I called store and was told it would be June 8th. They did not contact me to let me know anything. Then they said the table was out of stock so they did not know when it would come in. I said that was unacceptable and wanted my money back. Customer Manager said I might could take the floor model, but I would have to wait on the chairs. Why would I want a table with no chairs? I asked for a refund, she said I would have to talk to manager and pay 10% cancellation fee. He was in a meeting. I asked for him to call me back. I called back 3 hours later and he was out to lunch. Then I called 1 1/2 hour later and finally spoke to him, wow was he a jerk. Spoke to me as if this was my fault and he was sorry I was not 'educated' on how the furniture would be delivered. What education do I need if my table is 'out of stock'? He said corporate would have to approve the refund. What is there to approve if the item I paid for is out of stock?

I recently special ordered a Ashley Ledelle Dining Room without actually seeing it physically. I have numerous pieces of Ashley furniture which is all quality pieces and will last a long time, so I figured quality would not be a problem. I was more worried about the color. I waited 8 weeks for the set to arrive and when it did, I was disappointed in the chairs that are made of plastic and if you barely bump them, the paint comes off and leaves a bright white spot. I saved for many months to purchase this set thinking it was something that would last a long time, boy was I mistaken. I would like to warn anyone about buying something without actually seeing it first even if the company is known for its quality. Unfortunately, since it was a special order it is non refundable.

We sought out a larger dining room set to accommodate our family during holiday dinners and get-togethers. Had a friend that works at Ashley, so decided to check out their merchandise. The service at the store was fine. Our salesperson was more than helpful. They did have a nice selection to choose from. Finally, after about an hour, we decided on our set. No problems with delivery. Received it in a reasonable time frame. After only having the table for a short while, I started to notice scratches here and there. Then more and more and some more. These scratches were on the spots of the table that get used the most (4 seatings) because that's my family size. Normal use, too.

Kitchen Table, Buffet and Sectional - I bought this furniture in Oct. 2013 (now May 2014) and since then, the veneer had started to pop up off the table. The table has been completely replaced. The buffet has had the doors replaced because they warped and the drawers did not easily slide out so they were also worked on. The sectional is now awaiting repair because the mechanism for the recliner is broken and just this am, the pull to extend the recliner on another section broke off. Ashley has been quick to repair everything, but why is this furniture breaking soooo quickly?

I ordered the recliner chair on 04/27/14 and was told the delivery time was 15 or 16 days and I received it on 05/29/14. The salesperson assured me that it was 100% top grain leather in the areas that touched the body. When I received it yesterday it had a tag attached to it that said it was DuraBlend and that it should not be represented as 100% leather. The store manager that I was dealing with was suddenly transferred to another store and claimed that under the foot rest it would say 100% leather. He showed me that on the store model but did not on mine. I am trying to get a 100% refund on the furniture including the delivery fee and the so called warranty. I have gotten no response and was told that the store manager was transferred to another store. I really need someone to help me.

Bought two recliners tested in showroom. Products that were delivered were smaller and one flips backwards when reclined. Ashley won't take back. Filed complaint thru State Attorney General. Also they refused to deliver at times available which kept postponing delivery. Clearly bait and switch. Class action called for.

The company that has a contract with Ashley stores. When I sat down, I told the girl that I wanted a 90 day 3 month agreement, no problem. So, she did not say anymore to me after she finished sign here, dumb me did.. Her reply was oh need a down payment $191.00. Ok first payment will be July 1st of $129.00. Went home notice contract was rent to own 23 months at $ 2,460.77. The price of the couch and love seat was $1,077.00. Went back in to talk to her and she changed her story. "Your 3 months is up Aug 24th." I haven't even made a payment yet. "The down payment is a payment and that is May 24 2014." So I told her ok, keep the furniture because it's not considered mine yet. Oh, I won't get paid. Don't want it. Your going back and saying I made a payment and you told me on the 24th that my payments won't start until July 1st and my 3 months is up Aug 1st. I cannot trust you, you keep changing your stories. Plus, cancel the furniture because I want out of this Contract. "Well, it's going to cost you 30%." Ok, you have my down payment, keep it.

4 years ago, I purchased some furniture for my living room, including a sectional, sofa, ottoman and a chair from the Greenwood Ashely Furniture store totaling $2209.98. It had a nice leather like cover which the sales person said was very very durable and should last me 10 years. Sales person also encouraged and actually pushed me to purchase a 5 year VIP Protection Plan on my furniture that she said would "cover me if anything unexpected should happened down the road." I remember the "anything" part of her pitch which sold me on it being a great value. Well it has been 4 years and the leather like cover on the arms of the chair are pealing off.

I have already written a review but it just disappeared so I will try and make this as short as possible. I purchased an electric recliner chair on 4/1/14 for over $600 and after less than 2 weeks it just died in the recline position. Called customer service and without even investigating they mailed me some parts and was told to call when they came in.

We previously bought furniture from Ashley and had no problem. However, our last purchase was a dining room set. When delivered, we found that the table had been dropped and was severely damaged in several places. Also, the china cabinet and buffet did not fit together properly, leaving a half inch gap on one side. Ashley replaced the table with another damaged table we had to return. Ashley replaced the china cabinet with another one that was also damaged in several places. When we complained to Ashley, they directed us back to the store manager.

I only have 1500 characters, but there is no way I could fit my fiasco in that small amount. Very short version of my story: Ordered a couch and chair beginning of April. Was told it would take 3 weeks. Met with a very nice sales lady. I was so glad because the rest of the salesmen felt like swarming vultures. When I made my decision we went to the back to fill out paperwork and was met by the absolute rudest woman who completely put down the sales person. This made for an extremely awkward and uncomfortable situation, but I let it go. I told my mom and best friend about the sales lady and they both went. My mom bought a new bed and my friend bought a new living room set... You are welcome for the extra business.

We were at Ashley store in Arlington Heights, IL two times. Both times we received the worst customer service one can imagine. 1st time we were there in April to shop for Tempur-Pedic Mattress. Mohammad was helping us. He asked us to file for the credit line without even checking the store inventory. We wasted good TWO hours there in the store and then sales agent Mohammad found out that the mattress we picked is being discontinued and when I asked why he did not know about this beforehand, he had no clue about it. I asked that I want to talk to Store manager, and gentleman Sergio ** kept on saying that he is helping customer and kept on fleeing away from the situation intentionally.

We bought the living room set December 2012. Within 8 mos cushion were flat. They came out and replaced them, with a month they were flat again. They came out again and replace them February 2013. They went flat again but they won't fix the problem due to the 1st year warranty is over. We bought a 3 year extended warranty but the cushion aren't covered by this warranty. So we are stuck with a uncomfortable couch and will have to be replaced this year, not even 2 years old. And when they replaced the cushions they stretched out the fabric and it is wrinkled and looks horrible. I talked with Tricia in customer service today and they aren't doing anything to make things right.

Bought a sectional. It stinks. I mean it literally smells of chemicals. They use pressboard made in China and it is unsealed. It is giving off resin formaldehyde gases. It fills my whole house. Our eyes water and our throats burn. We have parts of it in the garage. It smells so bad... Don't buy from them.

On July 9, 2012, I purchased a Simmons Beauty Elite Triton mattress from Ashley Furniture HomeStore on Tunnel Rd in Asheville, NC. The product was financed with Wells Fargo (a third party) and I agreed to pay the product off for a period of 2 years. Within 6 months of owning the mattress, it began to sink in the middle and the sides began to buckle. On May 5, 2013, a representative from Ashley came out to inspect the mattress and reported impressions up to 2 and 3/4 inches deep. The product was covered by a manufacturer's warranty.

So, I purchased a leather match sofa made by Ashley from my local furniture store. Leather match furniture is "suppose" to have 100% leather on the cushions and arm rests and leather match on the sides and back. Got my sofa delivered yesterday, woke up this morning and sat on the sofa with my jeans on. Got up and noticed a scratch where I was sitting, assuming my back pocket button did this. First thought was, why is my leather scratched just by jeans - after all leather is suppose to be pretty scratch resistant. After looking at the scratch, I noticed that the leather seemed very thin and plastic feeling. I pulled off the cushion to look at the label and it stated my cushions were made up of 52% leather and 48% PVC... Wait, what?! Houston, we have a problem!!

After purchasing furniture from Ashley's and paying for it all in cash and being told it would be delivered with in a week, here it is 4 weeks later and being told our Bedroom set wouldn't be delivered for another week. We purchased a new home and are now sleeping on the floor and after talking to the managers, they basically said they can't and won't do anything for the customer. This has been the worst experience ever and I will never buy anything else from them and will tell everyone that ever ask or wants to know about furniture to stay away from them. I am writing this to save someone else the anguish.

On 4-14-2013 I purchased a living room set at Ashley furniture in Kissimmee, Florida. On 3-20-2014 I called them to notify some problems with the mechanical issues on the recliners and the leather cracking in some places they told with since I have guardsman protection plan to call them. I DID and send pictures of the problem immediately. Guardsman manager told me this was a poorly constructed product and that they couldn't do anything to fix the problem that I needed to contact Ashley since the furniture was not even a year old. Well I contact Ashley furniture again 4-10-2014 spoke with Eli and she gave me a appointment for Friday 4-11-14 which nobody show up.

We purchased furniture from Ashley on February 7. We ordered a bedroom dresser and a night stand, and 4 tall swivel barstools. They were delivered on February 17th. I returned the dresser because I wasn't happy with the top drawer. The finish was chipped off where the drawer closes and there were a few scratches on a couple of the drawers. These products are very cheaply made. I realized that when I saw them up close. They re-delivered a new one. It had basically the same problem but I decided to just keep it since it was just for our guest room.

I'm never going to buy in this store. Furniture we buy with credit for three thousand. One year we paid every month and we have come a bill that says that we own three thousand. Now four months later we had three thousand two hundred dollars. So that the loan is only growing and people will pay for 10-15 years. When my son soiled cushions of a sofa, I was told that the insurance does not apply because I turned too late (you within days).

I bought 2 kids bedroom sets for my son and daughter in early 2013. The furniture has strong smell or odor. I called the store and was told it would go away in a few weeks. It didn't. I called the customer service and they sent people to check. They did a quick walkthrough and said it smells like new wood. Now, one year later, the smell is still quite strong, especially in my daughter's room. My daughter got sick and coughed a lot. I cannot help but think it has something to do with the smell. I really regret that I bought the kids' furniture there.

We were looking to replace our living room setting and found the perfect combo (Sofa, loveseat, end tables, lamps, and coffee table) for 999 at the Greenwood Indiana Ashley furniture. We paid at the store and were given a worst case arrival of the set at 6 weeks, but assured that it would normally be in and delivered within 3. Today (29 APR 2014), which is 4 weeks after we had ordered it and had already gotten rid of our existing furniture in preparation of the arrival of the new furniture, our saleswoman called to tell us that the couch and loveseat has been discontinued.

Purchased warranty 2010. Salesperson said it covers absolutely everything. Chairs are coming unglued and called to get fixed because we were told warranty covers everything. Warranty people said it wasn't covered under warranty. Asst. store manager said it wasn't their problem but would talk to service and get back to me. On Wednesday, service department person said she would talk to and if they couldn't do anything, then she would find out if they could fix them at her service center. Called back on Thursday. Left message to call her back. I did within 3 minutes but they said she left for the day. Friday, called warranty people. They said it was not covered under the plan that was purchased and said it was the manufacturer's problem. Called manufacturer and I explained situation and they said it was the store where it was purchased because they lied about warranty. Called service department back and they never called me back until I took a different route to get chairs fixed. Then at about 4:30 Friday service person called back and said if we could bring the chairs to the service department, they could squeeze them in the next week. I told them no, I made other arrangements.

I purchased sofa set and bed from Ashley and I am not happy with the purchase because: First instance, when we visited the Ashley store they told very high prices which is not a real price and the bargaining started with the agent, as they started asking how much we can spend. They don't put the real prices on the furniture and they don't stick to the price what they show up as the other stores do (they claim that they are reaching to the customer expectations which is really not and customer will be going to have a poor purchasing experience). We got scheduled after 6 weeks of purchase and they delivered a damage piece and luckily we found it on the same day before signing the delivery form.

Sofa was delivered with scratches, defects & frame broke within 90 days. It has been repaired twice & will require further work. I paid for new furniture but received substandard merchandise. Be careful where you buy your furniture.

Our bedroom furniture is beautiful but for weeks after it was delivered it had a very strong chemical odor. I called the store and told them about it and that the odor was so strong that we had to keep our windows open to get fresh air and keep the overpowering odor down. I don't know what paints and chemicals they use but this is a health hazard. We were told that the odor would go away in a few days but it did not and they would not tell me what was causing the odor. They should have to disclose the cause of the odor due to chemical poisonings and the side effects.

My husband and I order 2 red leather love seats from Ashley's along with a brown reclining sectional. We had also ordered a bedroom set for our daughter but wanted them to hold it for us because we were renovating our house and didn't need it till about 6months to a year. They told us that was no problem. They would order it for us until we were ready. (We ordered it so that way we can still get the sale price "according to them" plus my daughter fell in love with it.) They told us that we didn't have to pay a dime till our furniture was delivered.

I purchased a matching leather sofa, love seat and chair from Ashley Furniture in Madison, TN in December 2012. The purchase was over 5,000 dollars. The sofa is peeling. The defect did not occur until 2 months past the 1-year warranty. The warranty I purchased will not repair it. The store will not replace it. I am now being told that my set was discontinued and I have no possible way of repairing or placing it myself. I was not informed at the time of my purchase that the set was going to be discontinued soon. Had I known I probably would have chose something different. I will never purchase from ASHLEY again. By purchasing a warranty, one believes they are covered but not so with ASHLEY.

Ashley Furniture is accused of fraud, deceptive business practices and repeated violations of a state consumer protection law regulating consumer merchandise. Ashley Furniture must put a stop to the unlawful, deceptive and unscrupulous business practices of selling junk furniture that they know have defects.

I purchased an entertainment unit from Ashley that I had delivered to the store due to having hardwood floors redone. And long work hours, plus 2 dogs at home this was a better choice since I was told it would be about 2 weeks or less. As it turned out it was 6 weeks later. I get the unit home and things don't line up. I assume the wood warped from being stored incorrectly. There are stress cracks in the panels. I call to have reordered but I must bring the pieces back and also pick up the new one. All trips require me to get a truck again!

I bought the Casa Molina living room tables with marble tops. This included 2 end tables and a cocktail table. These were suppose to have solid black & white marble tops. When I received the tables they had a brown & tan patchwork marble tops. Along one table and end table has a quarter size white blob in the center. I had 72 hrs in which to call to return the tables if I were not satisfied with the tables or condition of the tables. I called within 48 hrs. I was told the table color was correct that it just showed up different on the internet and that the lighting appears different. So I suppose if I bought what was suppose to be a brown couch and I received a grey one I would have to keep. Again I was told colors look different on the internet and in the store. Problem is the pattern is totally different, I was told but it is Marble.

My wife and I purchased a good bit of furniture to decorate a new home we purchased just South of Hoover Alabama. Not only did we select furniture, but also accessories and other supporting items as well. Ok, so the furniture is 6-7 yrs old. We are appalled that the leather sectional finish is completely coming off as it had been sunburned. To their credit, the Hoover Alabama store manager committed to replace these defective cushions.... but later was not able to uphold that promise. Our many phone calls have gone unanswered. We thought we purchased a real leather sectional. And the truth is, it DOES feel very high quality and a portion of the unit is fine. We are very disappointed that Ashley has not owned up to an obvious quality disaster. We'll not be using them anymore. Just to satisfy my frustration, I'm looking for a class action lawsuit. I'm sure Ashley is taking the least costly route..... just ignore the problem. There's a reason we have a court system in the USA.

Ashley Furniture Nightmare - My name is Kyle ** and this is my story with Ashley Furniture so far. I recently bought my first house in August 2013, and was looking to get some new furniture. My parents had previously bought furniture from Ashley Furniture and recommended we start looking there. We went down to the location on St. James and Ellice to take a look around. We ended up purchasing a dining room set and a large sectional couch and bought the extended warranty. We didn't take possession of the house until October 18, and we were told the couch would take approximately 6 weeks to be delivered, so it seemed to work out perfectly at the time. Three days before we took possession they called us and said the couch was ready and they were going to deliver it next day, when we hadn't even moved into the house yet. We had them change the delivery date to the 19th. When arriving with the furniture, they brought in the dining room set and I went out to the truck to inspect the couch. They had dropped the couch on the corner at the end of the chaise lounge, which left a huge gash in the couch. So without even coming off the truck, the couch was taken back in good faith to have it fixed to quality standards.

I purchased two bunk bed sets for my kids in December. I got another set of bunk beds from my family and decided to get a refund for my December purchase in the month of March. The beds were still in the warehouse so when I got the call from Ashley's Furniture I advised that I wanted a refund. The representative told me it would be processed. After I noticed the original card was replaced due to the target security breach, I called back and was informed the refund had not been processed because I would need to go into the store to sign papers for the return.

The warranties Ashley sells are worthless. Read the fine print and you'll see. I didn't, so I lost. But be warned. Ashley sells cheap crap at high prices. Better to go to those fly by night discount places, at least you'll pay "low" prices for cheap crap.

Bought 100 percent leather. Took a month. When we got it the couches are not as well made as display one. Over a month and nothing done about it. I called again and asked for address for my complaint letter, then next step is court!!! They say they are sending someone out tomorrow. We will see. I will never buy from them again.

It take this company three months to deliver furniture after the purchase. Sales comes up with all kind of excuses after the purchase. Why do they sell furniture if it is completely out of stock? Experience is bad.

Ashley Furniture Homestore is not a place to do business & their customer care is horrid. First the sales representative had no idea what he was selling. Second, we purchased the office furniture on February 15, 2014 and paid $2632.94, and the items weren't completely delivered until March 25, 2014. Finally, the delivery company came and left, and when they left, my iPad Mini left as well. After numerous calls to customer care, nothing was done, and nothing will be done. Customer care is indifferent and refuses to take responsibility for the actions of the company that delivers their merchandise. Reading other reviews, they tend not to take responsibility for anything. Buyer beware. If you buy from an unscrupulous company, you will be treated poorly. Shop elsewhere.

My husband and I merged items from our past together so after being married 4 years we finally wanted to get some furniture we could call our own together.

I purchase my chair last May. The chair was working great to begin with. Then about 3 months in, my mechanism on my recliner started to fail. I called the warranty department and they send out a tech who told me this is normal for this chair and they weren't made properly. After another three months, my chair's mechanism is broken again. I have asked for a store credit because I don't want my chair to keep breaking. I was told they would replace the mechanism as a courtesy because my chair shows signs of abuse. My chair shows normal signs of wear. Never do business with this company. They are unwilling to provide reasonable solutions and not willing to provide good customer service.

Where do I even start. I would not recommend the Ashley's on Blankenbaker in Louisville, KY to my absolute worst enemy. I was burnt by them previously (in 2010... it took about a month past my estimated delivery date and several angry visits and refunds of some of my money to finally get everything I had ordered). Yet I decided to give them another chance. I ordered a bed and 2 nightstands on Feb 7th. I was quoted a delivery date of March 8th. I called in March 7th and I was told it would be another week.

Ordered furniture 2 months ago. Week of original delivery, no contact until salesman sent me a note. They had my phone number wrong. It got changed and new delivery date and time set up. This time now come and gone. Call and delivery people still calling wrong number. Refunded delivery charge with my complaint. Suggested that when stupid letter comes from corporate that says "I hope you are enjoying your furniture," which I still haven't seen 2 months or so later. Maybe they should include my contact info so it can be verified. Thanks for no in-store teamwork. Would never recommend this store to even my enemies.

I was told 2 weeks just like the other gentleman on here, 2 weeks was almost up and they call saying it is going to be another 3 weeks!!! My children and I are sitting and sleeping on the floor at this point because I had donated our furniture to a family whose house had burnt. (Ashley Furniture knew this). When I said I would like to cancel the order I was told I would have to pay a 30% restocking fee. The furniture was $5000, so that was not an option. I asked the salesman why it was being delayed, he said due to the weather...... It was and had been sunny for a week!

I purchased a sectional from Ashley Furniture. It was very expensive. The day that it arrived into my home, I started itching and breaking out in hives. It also have a very strong odor. I have never been allergic to a product. When I went to the store to discuss the return policy with the manager, he told me I should see a doctor and get a prescription for my allergy. I don't want a pill to solve my problem, I just want them to get the sofa, which is causing the allergy to be removed from my home. Of course, they won't give me my money back. They want to give me a credit for their store. I don't want another sofa from there.... I am allergic to the one I chose!!! This was a big purchase for me and there is nothing else there that I like. I am so sorry that I ever shopped at that store. Even Rooms To Go allows you to return their In-Stock products!! Bad customer service.

We bought an Ashley couch & chair from Hom Furniture in November 2012. Shortly after I felt the chair starting to "sink". The technician came out and he "stuffed" more padding into the bottom of the frame which seemed to help for a little while. About 2 weeks after our one year warranty ran out, the frame inside the couch started busting. From what we can see it's only 1 by 2's held together with staples and some type of metal shims or something. I called and there is a lifetime warranty on the frame but only for parts. For $150/hour labor I can have someone come out and reconstruct my frame. Ridiculous! I will NEVER buy another Ashley furniture piece again and just spend more money on Flex Steel or something build with quality.

Nothing has happened and it has been a week since we placed our order for the furniture. They told us it will be two weeks for delivery so I called to inquire about an update on the furniture and the salesman told me it's going to be five weeks. Bunch of crap!!!!

I will attempt to keep this as short as possible, but it won't be easy. My husband and I bought $5,000 worth of furniture from Ashley in Madison, TN. Helpful sales, talked us into their "warranty" (HA!), yada, yada. Most pieces are okay, which would have earned them 2 or 3 stars. They get bumped back to zero because of the sofa. Bought in May 2013, received in June 2013. Immediately, we notice the sofa is weird looking with bumpy, lumpy cushions. If we'd had a brain in our heads, we should have refused it and demanded another one. But no, we were told they overstuff them a bit so they stay comfortable longer. Can't believe we bought that.

I can't tell you about the quality of my furniture, because I never got it. Part of the reason I purchased from Ashley's was the service from the sales consultant I got when I was shopping; I'd narrowed my choices down to this sofa and one at another store, and was trying each one out one more time. She was friendly, informative, and not pushy. The first red flag was after establishing and going to checkout. the person doing the paperwork advised me the information about length of interest free financing was incorrect. But it wasn't a big deal.

I purchased a chair. The chair broke only after 2 months. The customer service refused to fix the chair or replace the chair. They stated that because the chair did not have a structural defect in their opinion, they would not honor the warranty. They would give me a 30% discount on a new chair only. I couldn't believe it! The worst experience ever.

I selected a leather sectional, changed my mind 6 hours later. And they will not give me my money back. I have talked to my bank. Still waiting on their answer. I plan to take them to small claims court. In the meantime, I am going to draft some flyers, call the media and make this known throughout Jacksonville, FL... Stay away.

I purchased a "High Quality" or so they say Leather & Sofa and Love seat Combo. Of course the sales person goes on to sell you a warranty that is a few hundred more dollars on top of your purchase price.... in case anything happens. Well it has been a little over a year and a hard spot started to surface separating the leather. Called Ashley Furniture and they referred me to the " warranty company". Needless to say it took them 2.5 months to come out to look at it..... to say they would be getting back in contact with me which they never did.

I have the letter what saying, the delivery on my furniture but when I call them early they inform me that the delivery it is setup for month after because somebody didn't change the date in the system. And the painfully thing is the manager of the store in Dyer Indiana gave it to me 25$ gift card. Kinda big deal is that gift card.

I rated them 2 stars but that really is generous. I was shopping for two new beds so went to Ashley Furniture to see what they had. My salesperson was pleasant and helpful. After testing a number of beds, I purchased two queen-size memory foam beds. To call them "beds" now is a joke. I was not home when the beds were delivered, but my friend called and said they were delivered and I said, "How do they look? " She said I would have to see for myself. Well, they were rolled up and squeezed with thick plastic and it looked like someone wasn't paying attention because they were all crimped up inside. Anyway, on with the story.

Bought dining room set in 11/2013, only part is delivered, after 4 appointment for delivery and 4 cancellation of the delivery, finally the office manager at store told us to cancel the order and get refund. No one cares, no one helps, promise after promise...

I was told that my couch would be delivered between 3-7pm today. I got a phone call at 1pm from the delivery man (who did not speak English well) saying he was outside my residence. I proceeded to explain that I was not home and that I needed to find someone who could be there. He just kept repeating "I am here." I asked if I could call back, which he kept saying "I am here." I told him he was scheduled to be there from 3-7pm, which he said "I am here." I then tried calling him back and giving his number to my friend who was going to call him to see when he would return. They did not answer my phone calls (3 times) or my friends. I even left a voicemail for him, nothing.

My husband and I ordered 2 bedroom sets and a dining room table. The men that delivered the furniture did not put it all together correct or tight. I had to go back and tighten everything. My table has a butterfly leaf and since day one the table never closed correct with the leaf. The table bowed in the middle and the pegs did not match up with the holes. I called customer service many times and spoke to rude people who never followed up. Than finally had a tech come out and inspect the table to see that the brackets were not in the right spot and requested for table to be repaired. I get a call from someone who claimed to be a manager who stated they were not fixing the table that the issue was caused by us trying to fix it. WE NEVER FIXED IT!!!! They lied over and over again, why would I fix my brand new furniture???? They have refused to fix the table so now I am taking them to court. The products are very cheaply made and the cost is too high. I will NEVER buy from Ashley's Furniture again and I don't recommend anyone else to either.

I have been reading reviews of Ashley's Furniture today because I was "thinking" of purchasing a sectional that was bought by a friend. Because it wouldn't fit into her room well, and because Ashley's refused to return or exchange, I thought perhaps I might buy it from her for my home. I am so thankful I read the reviews, because I would NOT ever purchase upholstered furniture from them now. My only experience previously has been with accessories. They refused to sell me ONE lamp, and said I had to buy TWO or nothing. I went with the NOTHING side... It is not a customer friendly store - sad for the young consumer who gets involved. I'll continue to purchase more expensive furniture, from a reputable company. I would rather pay for quality. I can't afford to replace furniture every two years...

I purchased furniture from Ashley on January 4, 2014, over three months ago. I'm still waiting on furniture to be delivered. The sales department at the Sugar Land store was great (except for the office manager), however, all the problems reside in the warehouse. They tried to deliver a used entertainment center with scratches throughout and said it was new. Once they decided to deliver a new piece, they delivered it in pieces on three different trips. I learned to call and confirm the delivery but even with this they still can't get it right. I'm still waiting to get this nightmare over with.

I am going to Ashley Furniture tomorrow to receive my refund for a cancelled order. In February 2014 I placed my order to furnish my entire home. I didn't have any furniture due to the fact I've lived in corporate housing and roommate situations. I also paid my delivery fee to ensure delivery on my moving day. I received a call yesterday (3 days prior to my scheduled delivery) to notify me my order was backordered and the complete order wouldn't be delivered until March 22, 2014. UNACCEPTABLE! A month after ordering my furniture they tell me I must wait two weeks in an empty apartment. If I weren't expecting out-of-town guests, MAYBE I'd accepted the update, but I couldn't understand why they didn't inform me when I A)placed my order in person B)paid for delivery.

We bought a dining set from Ashley... paid about $1500. 6 months later, one of the chairs just fell apart into two pieces!! We were shocked to see that the wood broke into pieces. We are also noticing damage on the surface of the dining table. Very disappointed with the quality of the wood used. We of course reached the customer service regarding the chair and they have replaced the same promptly.

My wife and I purchased a sectional from this company. The first day, one of the pillows exploded because the zipper came detached. 6 weeks after purchase, the middle sectional springs exploded out and the cushions pushed up about 4 inches. When they came to inspect it, the repairman pulled the bottom netting off on one edge, leaned in and said the board holding the springs had broken in 2 places and it was not their problem. He leaned in and took a couple of pictures and noted that the breaks were not from knots in the wood and informed us that therefore we had damaged the sectional. I am a 57-year-old pastor, my wife is not quite as old as me but we are empty nesters and no one was jumping or walking on the furniture. I am extremely frustrated. The main office called to repeat the repairman's information and to tell us we should have purchased their insurance. Seriously, 6 weeks and it falls apart.

I purchased a sofa from Ashley Furniture in December 2012 which I paid $800. The sofa frame completely fell apart within six months with wood pieces sticking out the back, etc. The pillows are flat so when you sit on it, you sink in. I now have to purchase a new sofa. Although their furniture looks nice, but it is poor quality and unless you want to purchase furniture every year, I recommend going elsewhere.

My husband and I purchased an entertainment center in November 2013 from Ashley Furniture in Newnan, Georgia. We were told it would not come until January. Two days before expected delivery, I was told February 15 now but because of the new delay they would refund the delivery charge. February 15 the set finally comes minus the TV stand and an entirely different stain from the model in the store. I immediately went to the store with pictures of what arrived. The holes for the wires were also in the wrong place. They tried to tell me it was the lighting in my home, over and over again.

My husband and I went to Ashley Furniture and purchased a 4 piece table and chairs for the kitchen on 2/16/2014. On 2/18/2014 we pick up the product and on 2/21/2014 we decided that the product really would not work for our kitchen. Still new and in its original cartons.. My husband called (2/21) and asked about their return policy and the Customer Service Rep indicated that they didn't have one? "You can't return product" was the first answer...then they came back and said that "it would have to be within a 72 our window"(we were well within that..when we called). So, my husband asked to speak to a "Manager". Kenny, the manager...gets on the phone and starts to quote policy...blah, blah, blah! "We have the right to refuse to take back the product!"

I purchased a sectional and dinette approximately 5 months ago. The first time it arrived the sectional was sewn wrong, had strings coming off of it, the dinette was tilted and the chairs were wobbly. I called the store that day spoke to a manager and complained. He apologized and said it shouldn't have been taken out of the warehouse in that condition. They said they would speed up my new order. Well the second delivery arrived and I watched the delivery guys spend over a half hour trying to get my new sectional through my door. After the failed attempt the delivery guy said I wouldn't want this one due to the frame being cracked. And out it went! They brought me 4 new replacement chairs which ended up being worse than the 4 I was returning.

On Labor Day 2013, I ordered and paid in full for bedroom furniture from the Ashley Furniture store in Southaven MS (Airways). The furniture was received in stock in October. I requested delivery of furniture in November. The furniture was not delivered until 1/13/14, 3 months later. Having to wait 3 months is unacceptable. Unfortunately, when the furniture was delivered, the furniture was damaged; marble chipped, visible nails, etc. The sale agent and manager were advised. Additionally, the Delivery dept. was contacted and I was advised new furniture would be delivered. The furniture sent to replace my furniture was also damaged and returned. I have requested repeatedly to have the furniture replaced. My efforts to get this matter addressed have been unsuccessful. In addition to phone calls I have sent text messages and to date I have not received replacement of the damaged furniture. I am appalled in the manner I have been treated. Today is 2/18 and there is still no resolution. Given the inconvenience and the lack of consideration from management I want a refund! I suggest we all file a class action lawsuit against Ashley Furniture.

I purchased a leather sectional at Ashley Furniture Linden store in 2007 for $2500. And the 5 year warranty. I followed the care instruction. At about 6 months after the warranty expired the leather in the cushions began to peel, showing the low quality leather like fabric. I took the cushions to Ashley Furniture store in Linden NJ. They told me that was not their problem that I had to call the warranty company. I told them that I purchased a leather sectional but what they sold to me was not leather. They said there was nothing they could do. I called the warranty company it was a waste of time. Now I have to replace a barely used leather sectional. I will never purchase any product from Ashley Furniture. Their products are overpriced and low quality.

I purchased a Leather reclining sofa and 2 recliners in Dec 2012. After waiting 3 weeks for delivery I called the store to find out what was going on. They told me that Ashley was out of stock on the items and they would not be in until late January. Then had to call again because we did not hear from anyone. They said it would be out in 2 weeks. So we finally got part of the delivery in the early part of Feb 2013. Then got the balance around the end of Feb 2013. Now in early Jan 2014 I called to get service for color that is coming off the sofa and 1 recliner on the seams. They tell me it is out of warranty. I said it can't be I took del in Feb 2013. They said the warranty starts on purchase date.

So my wife and I relocated to NC Dec 2014 and was in need of furniture for the house. We looked at all the furnitures from high to low and Ashley looked to have nicely made, contemporary and well priced about the middle of the road. We bought a sectional and bedroom set, bought at the store and got no same day delivery, took 3 days. So the furniture gets delivered and the the guys attempt to set up the furniture and one of the bed rails would not attach to the headboard (defective mounting bracket) then I check out the rest of the furniture and the new sofa arm rest squeaks every time you put your arm on it as if they forgot to put the foam or support in the arm. So as the salesman said, "do not sign anything if there are any problems and you can call customer care and him to work out the problems."

I stepped into my first Ashley Furniture Showroom on Jan. 25, 2013. I was greeted by Tony **, salesman, who was friendly, professional, and non-pressure. My constant to him was, "I have to have only items that I can have delivered to my home by Friday, Jan. 31st, as I was expecting out of town company for the Superbowl Weekend." Tony did a great job assisting me with the purchase of a sectional couch, a dining table and 4 chairs, and a large wall unit for a TV/electronics. I left the store excited and anxious for the furniture to arrive.

My husband and I had just purchased our first sectional couch in Bryant, AR. We were both very excited because it was our first big purchase. The staff was very nice with us. We were pleased with the whole experience until 3-4 months after our purchase. I received a telephone call from GE Capital saying that I owed money. I am a faithful bill-payer and it didn't seem correct. I looked up my account online and found out that me and my husband had two different accounts with them. I was frustrated because I had never seen a second statement from them. I called Ashley Furniture to talk with them and got in contact with some nice people on the phone once I could actually talk to a person.

I bought my first living room in 2003 at Levitz, it was an Ashley furniture. The moment that arrived to my home, came from the factory all messed up, nor Levitz or Ashley want to do nothing, my mistake for trusting at that time I purchased the warranty, I learn my lesson those things are scam. I was stuck since day one with a broken piece of furniture that I was still owed. I sold that furniture in 2007, the cushions were too slippery and thin. In 2011 I got another sofa this one was a love seat from a furnishing store in San Carlos, new brand couch, all messed up again, all the wood in this couch was smashed. Try to talk with Ashley, the only thing they can do was to send somebody to try to fix it. I refuse it and stuck with this couch. I couldn't seat for long periods, my back started to hurt for the thin cheap foam in the cushions. I had to pay 130 dollars to put a new high density foams in one of the cushions. I'm still having this piece that I totally hate .

I have never received such terrible customer service from a business, especially one that I spent a large amount of money with. I purchased a mattress and by the fall of 2013 the mattress was dipping where I slept so I called their customer service. They sent out a technician and it was deemed defective. I was given credit to buy the same Simmons mattress. Within 3 months of receiving the new Simmons mattress, it did exactly what the first had done. A technician from Ashley once again came out and the mattress was deemed defective. I did not hear anything from Ashley for over a week so I called the customer service line and was told they were not sure what the status was and that I would need to speak to the Operations Manager and they would pass my information on. I received a call and voice mail from "Sharon".

My mom & I went into Ashley thinking it would be great to get some wonderful furniture for her new home, and she ordered up close $20,000.00, most of the order would come right away, and the couch would be a couple weeks they gave her a date. Meanwhile, the first delivery came and most of it was damaged in some way, so she had to wait several times for a tech to come fix the pieces as they do not replace them??? They also talked her into buying the warranty thankfully! To return an item means a huge restocking fee so buyers beware!!! She is still almost 2 mos. later waiting for the couches and the kitchenette part has yet to come in!! She had to move a family reunion twice now!!! She almost 70 yrs. old and says, "What else can I do? They lied and the items were not 100% quality." SHAMEFUL on you, Ashley Furniture!!! I will tell everyone I know not to buy there and we will never grace your steps again! It just is not right!!!

My husband and I recently relocated to the Charlotte area. We needed new living room furniture so we decided to stop into Ashley Furniture. I found a sectional couch I liked a whole lot and we asked about the availability. They lied to us about what could be delivered and when. Too much to go into but 3 deliveries later when we finally got the whole couch delivered 2 of the pieces were damaged. The guy told us that if he called it in they would tell him to take the damaged pieces with him and we would be without for at least 2 weeks. He said if we called it in, they would just schedule to pick it up and switch it out on the same day.

I had purchased leather furniture as well. And although I am single, work primarily out of state, no pets, therefore little wear on furniture. My leather sofa started cracking and flaking. Store employee "manager" stated known problem with that line. He referred me to corporate which in turn refused to make any amends. Twice I have been to store, all employees I spoke with claim to be store manager when I asked to speak with higher supervisor. All admit that furniture should last longer than it has.Ashley has a one year warranty whether you purchase a budget 399.99 sofa or the most expensive sofa.

I purchased a DuraBlend couch in 2011 with an ELITE warranty for $80. I was denied service from Guardsman. You must report the damage in 5 days they said. I have a 5 YEAR WARRANTY. I called Ashley in Pinellas Park, FL and said my couch is peeling. He replied it’s not warranted on your policy but call the manufacturer for Ashley. The lady responded take a picture and my supervisor and I will decide the outcome. I do have other damage as well. This is a SHADY company. Stay away.

I bought a futon in August of 2013 to put in a spare room. I live alone and the only person who has ever sat on the futon was either me (120 lbs) or my daughter in law (110 lbs)!! In December 2014 I sat on it and the wooden leg broke... actually splintered in half!!! I couldn't believe it!! I wrote Customer Service and they told me to contact the store. I went to the store and was promised that a replacement leg would be ordered. Actually, I would have thought a whole new futon would be ordered, but I was willing to accept just another weak leg.

Shortly after buying a leather sectional, the stitching began to come off of each cushion and then the leather started to flake. Once the flaking started, it was a nonstop job of constant cleaning up of leather off the floor. I'm greatly disappointed in the quality of this couch which I saved up for for some time... Now I have Nothing but a horrible piece of crap and no money to replace. Never again will I buy this brand.

The chair legs from my 6' 0" round wood table and 6 chairs fell off while on one occasion my wife and a later occasion my son fell off and slammed her head into a window sill and the other my son fell off and broke his toe and damaged the sheet rock wall. I now only have four (4) chairs for a five person family which is very angry with me. These chair legs cannot be fixed even though I have a degree in architecture and been involved in construction for a long time. When I contacted Ashley, they said they couldn't help me and gave me the name of a furniture repair company that came to look and told me to throw them in the garbage. I now have a wood veneer round table that is splitting and 4 chairs with loose legs waiting to join the others in the garbage. My wife and son have been recuperating. Ashley Furniture is garbage. Stay away.