Ashley Furniture Reviews

We bought a bedroom set 3 years ago and was told it had a 10 year warranty. The guy just left my house because the mattress is sagging in the middle. He says it has to be over a inch and a half before anything can be done about it. There is also a small stain he says that will void all warranty. Well I have had the mattress cover that they gave us when I bought the mattress and it went thru that so how does that void it. When you sit on the bed you feel the wood from the box spring. So their warranty is bogus. Do not buy thinking you will have any warranty. They use that as a selling point. Nothing else.

I ordered a living room set on Dec 13th set to be delivered on the 17th. On Dec 17th, the wrong set was delivered to my house. I was told after driving to the store to speak to a manager that my order was to be delivered on Dec 30th and he was once again sorry. On the 18th surprisingly Ashley showed up with another set that once again was not mine. I drove back to the store and was guaranteed by management that the date was still set for the 30th.

I wish I could give them negative stars. DO NOT SHOP HERE! It is not worth the hassle or the couple hundred dollars you might save. You get what you pay for. Ordered a 4 piece sectional in Pewter. Wrong color delivered. Cancelled the order and being charged a 10% restock fee for items not received. Ordered 3 piece sectional w/ ottoman 12/13/15 in Pewter. Delivery of 3 pieces scheduled 12/18 and other 1 piece 12/22. Items were rescheduled for 2 items 12/18 and 2 on 12/22. 2 items were delivered on 12/18 in the wrong color. I refused the items and an exchange was processed. I was told due to the change in color 2 items would be delivered 12/23 and 1 on 1/18. I don't know where the 3rd item went. Also, the delivery drivers drug mud through my brand new home even after repeated attempts to ask them to stop walking through my yard because it had just rained.

August 2015 my husband and I picked out a beautiful bedroom suite from Ashley Furniture and was told that delivery would be 4-6 weeks (not a problem). 2 weeks later we received a call that our furniture was in, we set up a date and time - everything so far was running smooth. The day of delivery comes and furniture was set up, everything looked great! The delivery man said that they sent the wrong pieces for our storage drawers on the footboard and that they would order new and someone would be out asap to put them together (that's fine not a problem). Weeks go by and I haven't heard anything. My husband called and spoke with someone from the store and they said that one of the draws was there at the store and one was on its way and we would get a call for a delivery day and time.

We purchased a full living room set for a very large living room, sectional, tables, lamps, recliners, etc in July and it took until September to deliver after many calls to the DC. We then ordered a full bedroom suite and have had even more problems (still haven't received the furniture). While the in-store service was exceptional and they have no control over delivery, the customer service, guest relations, and DC are the most horrendous I have ever heard of or encountered.

We purchased our furniture (three bedroom sets and a living room sectional) on Black Friday 2015. We were told everything was in stock and would be delivered within two weeks. After a week we called to check in and was told they had everything but one sectional piece that actually had to be made. I called again the weekend. They said it would be delivered but was told they were still waiting only for the missing sectional piece.

Ashley Furniture's delivery price is $140. I informed them that a competitor charged $40 for delivery, set up, and removal of old furniture. My salesman in Columbia, MO told me he would match that. Later, on my bill I saw a charge for $119 for delivery. When I questioned this he said he "took it off the total price of the furniture." On delivery day, my two nice men informed me they did not remove old furniture. I was left with furniture in my yard two days before Christmas. When I called Taylor ** at the Ashley store, I was told he didn't recall the conversation. The store said he was "new" and there was nothing they could do.

We bought an entire living room and kitchen sets, couch, chair, table, chairs, bench, coffee tables etc. etc. The "leather" on the couch is peeling off. Excuse after excuse and even though I am under warranty they will not cover. First it was that it was "natural variation" --- Really a natural variation shows up a few months into use? Then it was that it was staining because we tried to clean it. Really, it is not logical that someone would try to clean areas that are peeling and demyelinating! Then it was that we didnt let them know soon enough - yes we did but we had to keep fighting them with their ridiculous excuses and finally had to prove with a video that it is NOT staining - which incidentally shouldn't have mattered because stains were supposed to be covered!

We purchased a few items and the TV stand was back ordered. On the day they were supposed to deliver there was no call from the delivery guys, so we had to call the Customer Service to find out what happened. We were told that they did not have the item in the warehouse and in fact it will be delivered 5 days later. On the scheduled date they brought a damaged stand. The drivers convinced us to accept the stand and someone will come and fix it quickly. They took pictures of the damage and sent them to Customer Service. We were called 2 days later for an appointment, but we were told that they are not flexible and had to accept the only spot available to them, otherwise another person will call and come. A few days later nobody called us so we had to call CS again. We were already frustrated and asked not only for fixing the damage but also for a compensation. We were promised a $75 gift certificate.

I purchased my living room set 4 years ago and it still looks new, despite four grandkids (one 9 year old and three 5 year olds) who jump on it, spill snacks, etc., and 2 dogs (who I'm sure are on it all day while I'm at work, though they don't dare when I'm home, LOL). Yet I am still able to entertain company... football buddies and cocktail parties... because this set is so versatile. I absolutely love it! It was designed well -- from hidden zippers for "re-fluffing" the pillow backs (once a year) to wiping spills and dog hair off often. It fit well in the long narrow living room I had it in the first year and now in this house with a more square living room, on the mountain. Everyone compliments its style and comfort. Absolutely no disappointments here. Like I said, it's been 4 years. I cannot recall the name of the set now, perhaps "Signature"(?) something, but I will definitely be a repeat customer for a bedroom set next.

On October 15th, 2015, my husband and I went to our local Ashley Furniture and purchased $4200 in furniture. We purchased a leather sectional and sleeper sofa. We were told all pieces would be delivered by Thanksgiving. The contract I signed said 4-6 weeks, and that is all that REALLY matters at the end of the day. So as the 6 week mark came and went, which was Thanksgiving time, the promises began. The first week of December for sure. Nope. Second week. Nope.

I purchased sectional in March 2014 to be delivered in June 2014. In Aug 2014 the material on the chaise and one of the chairs starting bunching up. Tech came out and said it was a manufacturer defect and they would stretch and it should be ok. After a couple more month it was really bad again. Feb 2015 called again. Now the tech ordered new foam and said that should take care of it. It did not arrive until May 2015, new appointment was scheduled for June 2015. When the tech arrived I had noticed the material was torn where it was stretched too tight. He said he would have to order new pad and top cover, he did not even put the pad on, that I had just received. Again, the pad and top cover did not arrive until the middle of July.

RUN DON'T WALK away from Ashley furniture. Their products are junk, junk, junk. My husband and I are in our late 50's. We have no children, yet we are on our 2nd leather couch in the last 2 years. Neither of them has held up. The cushions are sagging. We have had their "service" dept out here several times to restuff our couch. Now we are being told to go down to the local craft store and buy our own stuffing to fill our cushions up with. Thus is after their restuffing the couch numerous times. The service tech stated that we must put our feet up on the couch to make it sink! This couch was not the cheapest item in the store. We bought one of their higher grade leather products. What a joke,.our last leather couch lasted us 13 years and it didn't cost nearly as much. Now we are being told it's just normal wear. They couldn't fix the first couch, so we had to choose another one because they wouldn't give us our money back.

On September 20, 2015 I took delivery of a living room set. I was sold defective/poor quality furniture. The product I received was not the same as the product on display in their showroom. This is known as bait and switch. I called Ashley Furniture numerous times over the last 2 1/2 months and have been getting the runaround. I was told by an Ashley employee that there is an ongoing issue with the furniture I purchased. They told me they were going to take care of the problem. I notified them of the problem right after delivery. They said they were ordering new fill for the back pillows. No one ever called back and nothing was ordered.

My wife and I decided to get new bedroom furniture, so we eventually settled on a set from Ashley. BIG mistake! From the time of delivery we had problems. First off, when we purchased the furniture, we were told that the people delivering would do a "white glove" inspection (or some sort of play on words) when they set it up. They told me everything looked good, but upon my own inspection, I found multiple scratches/bubbles/knicks. We called to report the damages and it was like our concerns fell on deaf ears. We would tell them what was damaged... they would say the parts are ordered... and we called because the parts hadn't showed, they would tell us that there is no record of any calls being made to report damages. They have brought us 3 dressers now, and each was in worse shape than the previous.

I ordered online from Ashley Furniture a bedroom set for my son. Great price but definitely not worth the hassle. First they charged my credit card account three times. Creating a situation where I was over my credit limit. I tried contacted the 800 number and after been transferred several times I got in touch with a Representative that was rude, and not helpful at all. She tried to blame it on my credit card holder company and when I stated to her that I had just got off the phone with CC company she seem aggravated. I am a well informed consumer and she was not ready to help or explain the situation. Amazingly enough less than an hour later the charges have been removed to only one. I will never buy from Ashley Furniture online services again. Worse experience ever!

I purchased a Ridgley Chest for my master bedroom and it was delivered 5 days later within the time Ashley scheduled. However, the draw fronts were crooked, misaligned, chunk of carpet stuck in a joint, and was otherwise unacceptable for a $700 chest. Per Ashley's guarantee, I refused the chest and opted for another delivery. The 2nd chest arrived in worse shape than the 1st. It arrived unwrapped (the first one was at least protected with wrapping), and 4 out of the 5 draws were crooked, had warped draw fronts, etc. I refused this one and opted for one more attempt. The 3rd chest arrived unboxed, no packaging, unwrapped, had serious scratches and dings throughout, gaps at the draw fronts, a nail sticking out of the side of the chest, stain missing, filthy and crooked hardware. Against my better judgement I opted for one more attempt. The 4th chest arrived unboxed and unwrapped as well.

I ordered a 9 piece bedroom suite, paid in cash so it could be delivered before Christmas. Got rid of all the furniture, had the room painted, took off work the day it was supposed to be delivered and the only thing that arrived was the headboard. I was furious! Ashley furniture workers were NO HELP at all. Before I paid for it I stressed to them that I needed it before Christmas. They assured me, no problem but then tell me it was placed on back order. Mind you, I paid for it in the beginning of November. Once I said I wanted my money back, they said since I paid in cash, it would be 2 weeks before I could receive a check from them. Not only that but because the person who sold me the set forgot to add a piece I had to buy an additional $100 plus dollars. Then since they don't deliver on certain days I will have to wait even longer for my furniture to arrive. Lesson learned.

Very disgusted after delivery that they let this sectional go to a consumer 6 days before Christmas.

On December 3rd went into Ashley's furniture, picked out a bedroom that had a sign next to it stating "available for immediate delivery". During this time sales personnel and the manager treated us like royalty. Well, we finally received our bedroom furniture Dec. 17th but no mattress. And to top things off had my husband not been in the bedroom we would not have been told the box spring was missing a chunk of wood and there was a spot where it was split. So from 10 a.m. to 6 p.m. my husband went thru hurdles to get someone to respond to question of where is mattress. At the Brownsville store the manager and Credit Manager said there was nothing they could do. It was on back order.

Ordered 4 pieces of furniture: sofa, accent chair, coffee table, and end table. Three out of four pieces arrived damage/not made well. Thank goodness I cleaned the furniture before the delivery guys left or I would have not seen the damage on the coffee table. One of the rear cushions on the sofa was not sewn properly, and the accent chair had staples sticking out, stuffing coming out when you removed the seat to see what was going on and exposed wood from the frame of the chair. I didn't notice the issues with the chair till two days later. The delivery guy took pics of the table and sofa, and called customer service before leaving. I got a discount on the table and kept it, the sofa was to be replaced 16 days later. Ok!

Purchased a Ashley sofa at a off site dealer location. Spent one thousand three hundred for a love seat and sofa. Waited a month to receive from Ashley. Had sofa in a location in my living room that was a open space, the middle section of sofa broke hurting my 10 year old daughter. Contact store I purchased set from. They said they needed photos which I sent them. They said it was sent to Ashley.

Bought couch and loveseat 3 years ago. They said it was leather. "Lie". They cracked and fell apart after 8 months or so. I bought accidental warranty, and that went to waste. After I went to the BBB they finally sent out a mechanic to look at it and he would contact me back when it can be repaired. Well it did not get repaired. They wrote me out a gift cert. check back to the store for 1 year. I went back after 7 months to buy something and they told me "The gift cert. is good but we can't take it because we are under new ownership". TOTAL BS.

Purchased two recliners, waited 6 weeks. Was supposed to be 4, picked chairs up, took them home, set them up. Noticed one bracket was bad. Immediately packed up and took back. Within 1-2 hours. Said it would be another 4 weeks. Went back to the store picked out another one. It was 103.00 cheaper. Now they won't refund my money. It's not my fault their product was damaged. I worked with them and was even willing to try and get something else but nothing we liked over a 6 month period. Finally said just write me a check and they won't do ** about it and keep telling me it's policy. Well it's my policy not to deal with crooks and **. Guarantee I will not step foot in another store ever. Horrible customer service. I so hope writing this lets people understand these people are crooks. And I welcome Ashley take me to court for defamatory comments. Because all this is true. Text me ** tell you the finer points of their horrible customer service.

Two years ago we bought a bedroom set. We went back to buy more. We had just worked out so we didn't look that great. The woman met us and said, "I will check on you later." Never saw her again. I think if you can't treat all your customers with respect without judging is they look like they have money, maybe you store would rate with all. We always have loved Ashley, but this visit was very humiliating. Don't know her name but older lady with blonde hair that apparently thought she was better than my husband and me. We went to another place and then we purchased a bed... Wow, if only you treated people like they will buy something, so I will give them my best attention.

We bought over $4,000 worth of furniture for our second home. We spent over $1200 to fly there to meet the furniture delivery company we hired. The furniture arrived damaged and defective. For 3 months, I have been on the phone with Ashley store in Cumming, GA talking with Erica, Angelique, Layla and Brittany as well as the "CUSTOMER SERVICE" center trying to get them to exchange the furniture and they refuse to help. I have wasted 3 months, been lied to, been told technicians would come out and fix it - they only deliver 1 day a month to my area and they refuse to provide any customer service to make a special trip to exchange their damaged furniture. DO NOT BUY FROM THEM EVER!

Our couch from Ashley furniture was delivered a little over a month ago and I happen to discover while looking for my cell phone that the bottom of the non-detachable cushions a ripped at the seams. Obviously defective material. I called the warranty department and sent pictures and they said it is not covered or they will come out and look for 50 dollars. We spent 5000 dollars on furniture that day and have realized that we spent good money on cheap defective furniture. The table we bought was missing to bottom caps, which I did not notice until I realized how the sharp metal was tearing up my new rug. Very disappointed in quality of furniture and customer service.

A few years ago we bought a whole house full of furniture from Ashley Furniture. Please note this was BEFORE they merged with City Furniture. Great stuff, great price. Recently we bought a reclining sofa. The first one delivered was severely damaged. The frame was bent beyond any reasonable point of repair. For about a week I fought with them to replace it with another. They refused saying they had to send a repair technician first even though I had the couch less than a week. Eventually someone down there did figure out it was too damaged to repair, and he authorized a replacement. The replacement arrived with the stitching unraveling. NOTE: THEY STATE IN WRITING EACH PIECE IS INSPECTED BEFORE IT'S SHIPPED. Baloney!

Ordered a TV stand and it was delivered to wrong address (100 Miles away). Took off entire day to wait for TV stand. Spoke to employees at the store and was told that they did not know when it could be delivered. I asked for a refund and was told that I had to personally come to the store for a refund. I hung up with them and disputed the charge with my credit card company. In the process of getting a refund.

We deceived to buy a couch. Explained only if delivered by a certain date. Because having surgery. Was guaranteed will be there. Instead get called to say will be delivered in pieces week apart. Spoke to customer care. Said no refund can be given because not excessive. Asked to speak to a supervisor and put hold 20 minutes and was not able to speak to a supervisor. Will never buy from there again. Customer service is horrible and guarantee you something that can't deliver.

I cannot believe I was duped into buying these sofas after being a savvy consumer. We purchased these in the summer of 2013. Within 1 year, the sofa collapsed on 1 side. Since we purchased this from an outside vendor other than Ashley's showroom, we were directed back to our vendor. Since the lifetime frame warranty is difficult to get results, the vendor asked me to open the cover on the bottom of the sofa and to describe to him what I found before he gets involved. I could not believe how crappy the sofa is constructed. The little skinny wood cross beam that extends across, holding the springs snapped in half. The wood was mostly hollow in several places from being of an extremely poor grade. The vendor repaired it after I delivered it back to him.

Upon delivery of over $3000 (paid for with cash) for a living room set, it was damaged. My wife contacted the warranty phone number (we also got an extended warranty for the mechanical parts), they sent an individual out to my home. He was in and out in less than 10 minutes and we were told he would order the parts or replace them. We didn't hear from anyone for two weeks. When we finally contacted them again they claimed it wasn't under the warranty and that they wouldn't do anything to fix their delivery driver's problem. Several more phone calls resulted in the same thing. I'm contacting the BBB, my state attorney general, and filing a lawsuit.

I purchased a sofa - 3 months ago in Miami area. I travel a lot and not home often. Since a week, there is a bad smell coming from all the pillows (8) and I wash the envelope only and the smell of the pillow are still there. I am coughing since a week and I do not feel good on this sofa. I will call the customer service but they got a very poor service. The delivery of the tables and the 4 chairs was done in 5 times in four week's times. They suppose to come to repair the damaged side table from the bedroom and they never came. They deliver the wrong bed (too high) and it took 3 weeks to fix it. Ashley Furniture is simply a nightmare.

I would have given them 0 stars if I could. I don't know where Alissa ** came up with this but I will put a few bullet points to show the lies: The mattress tags are still on the bed. Yes, the mattress is stained, but it is at the foot of the bed where the mattress pad doesn't cover. She assumes we didn't use the mattress pad, but the only time it comes off is to wash it. This was very offending and a comment that was not called for, as she is suppose to be in customer service. Why do people in her position always try to make it hard on the consumer to get something they rightfully paid for? She acts like she is paying for it. When it was me that actually paid for it.

I paid cash to order a couch and loveseat on October 31st with a promised delivery date of December 10. We were called by Ashley on December 7th to confirm date. We called today (December 10th) for a time confirmation. We were told by the representative that the date was when the furniture was coming to the warehouse. They then called us back and said the furniture was not coming to the warehouse until December 16th. They would then call us for a possible delivery date.

First and last time buying from this place. Bought a bar server, the door hinge was falling apart upon delivery. There was a big gap on the side. Called and they send someone to come and assess the problem. They fix the hinge however, the gap was clearly visible on the top left-hand side of the server. Repair person tried telling me it was my uneven floor and that was the reason I could still see a gap! Seriously.. He was trying to make me look stupid and then saying that "ok. Yeah there is a problem and a new one will be order but because of the holidays it will take long." Almost as to make me take it and live with it.

We placed large orders November 21st and 27th. Today is December 8. The online form said one would be here December 4th and the other - yesterday, December 7th. My husband TOOK OFF WORK to receive the furniture - which we paid dearly for to have delivered. Nothing. Notta. REALLY!?!?!?! **. No one has called to say why they haven't been delivered - or when we can expect them - though I would believe them if they did. What is UP with people taking your money and then not delivering the products??? We would have gone to a store to purchase them if we had known they would NOT EVER BE DELIVERED with no follow through from the company, which we have contacted several times. No more Ashley Furniture for us!!!

The furniture looks good at first. After a year starts to fall apart. Warranty is voided if you move. That's like your car insurance being cancelled because you drove your car. It was a waste of money. Buy furniture elsewhere, even if they give it to you for free... RUN.

BUYERS BEWARE. Do not buy from Ashley Furniture Stoney Creek! You will be extremely disappointed with delivery and customer service if you are not happy with the quality of the furniture delivered! Our new Couch and Chair set was delivered just 2 weeks ago. I called just 2 days after our new couch and chair was delivered to report a broken piece of one of the legs and screws popping out of its side and back, almost breaking through the leather, which inevitably will very soon. The delivery guys said they deal with this all the time and that they will replace them within 30 days if I just call and let them know.

The store has lovely furniture, but the shipping time to get it is not great. When you buy furniture and it takes that long to get to you and it finally comes and your new furniture is broke. You can accept and they will repair it or you can send it back and way god knows how long to get a new one. Which devil do you choose, for the amount of money you pay for the furniture there should be better service than that. This was my first time and last time for buy anything from this store. I would never recommend anyone to buy furniture from this place. You get way better service at the Brick and you will pay a lot less.

We had purchased a $3,000 6 piece power sectional set that was delivered on October 6, 15. The chaise the string is coming out on the seams and there are tiny holes that are also by the seams. The fabric on the furniture is supposed to be tight on the sectional chairs and they are not some are looser than others. I have a hole in one of the chairs and the fabric is so loose on that chair also. When the furniture was delivered I told the deliver guys that the fabric is suppose to be tight on the sectional and they told me that is the way it is suppose to be. Then I contacted the store about the whole the customer service told me that the fabric should be tight and not loose at all. I been trying to contact the store for a week and a half about this due to it was sent to the manager's attention.. I called the store every day about this issue.

Bought 3 piece "leather" -- sofa, loveseat, and recliner with $150 Guardian warranty. About 2 years after purchase, the "leather" on the sofa and especially the loveseat started flaking/wearing off where our kids and cats sit. I called Guardian today to get warranty repair and they declined stating the damage wasn't accidental (as required to be in the maintenance contract). I explained the cats and kids didn't intentionally damage the furniture, Guardian said they would not honor the claim and to address it with Ashley Furniture. Junk "leather" furniture and worthless $150 warranty. I learned my lesson. Neither business will see anymore of my business.

We purchased two new sofa's from the Miramar location in San Diego, CA. We sat on and tested all the sofa's available on the showroom floor and picked one that had the newest, greatest technology. The COIL system in the cushions. The salesman "O'Bar" told us how wonderful it was and with the new technology we did not need the three cushions but could go with the two cushion style. In the showroom the cushions had great return to original shape and since we knew that they were sat on continuously they had to be good.

Received 2 orders of furniture, dining for myself and living room for my daughter. My daughters order had a a defective/damaged sofa table and coffee table. Mine had defective/damaged dining table. The delivery techs assured me it was noted in their report and that all 3 pieces of furniture would be replaced. As soon as they left I discovered that 4 out of 8 chairs had uneven legs (1 leg about 1/2 inch shorter on those chairs). I immediately called customer service to report and inquire about replacement furniture. The customer service rep was very rude and stated that they could try to repair but would not replace and that dining table was not noted with any damage and the other two pieces were noted but not that they were to be replaced.

I had bought a sofa - DuraBlend. In less than a year and a half the entire started to peel and just fall apart.

Be aware that the customer service from this company doesn't exist. They provided a delivery date and when we called to see when they'd be at our home they told us they didn't have a delivery scheduled for our date. After checking they told us the delivery would be in a week from the original date? No notification, no apology. Just that's the way it is. Take it or leave. No phone call to let us know of the change. I would not recommend buying furniture from the business. Other furniture stores like Star Furniture, Gallery would not have done this or handled it the way they did.

We bought a full living room set with blended leather and it literally started peeling off after 2 and a half years. Ashley Furniture doesn't do anything for you past a year so now we are out the money and our living room looks like trash. The warranty we bought only covers accidental damage and not manufacturer defects. I will never buy their cheaply made products again.

My husband and I were furnishing our condo for the first time. We did so from top to bottom from Ashley Furniture. Unfortunately, every single piece that we ordered had a problem with it. We had a credit line with them so we did continue to go there. Now that it has been years from this experience I can absolutely say I would never go back. Every item that arrived had broken pieces which we had to send back and wait for replacements. Our table scratched unbelievably easily. Our couch fell apart within two years. We then learned that you were not supposed to clean it with anything at all. EVER! I don't know about you but I cannot have a couch like that! Nobody ever told us that.

We are extremely disappointed at Ashley Furniture, especially the delivery services. We bought furniture over the years from Bob's, Macy's, and Raymour. We never had an issue with the delivery time or the goods. This is our first purchase from Ashley and it did not leave a good impression with us at all. First, the delivery window was originally given between 1 and 5PM on Thursday 11/12/2015. Around 5PM, they called to push it out to 6:30 PM. Second, they brought the entertainment center, put it next to each other, and barely fastened the pieces to each other. The unit has two lights that should be turned ON/OFF via touching the cabinets door hinges. They did not even bother setting that up. They left it to us to do it.

Bought sofa with 2 chairs. We bought this set in Sept & have yet to get a working, matching set delivered. The first one had a pooched out recliner cushion. After emailing a picture a new cushion was ordered & a man came to install it a month or so later. We immediately realized the fabrics didn't match. After MUCH argument they agreed to send a new one. At 7:30 on the Wed before Thanksgiving a delivery man came by & said he had our sofa but Ott had been damaged during another delivery. That's where we stand - 4 months & no sofa.

We bought a bedroom set that was scheduled by Ashley Furniture to be delivered. The mattress was not delivered as expected and we had to call to see when it would be delivered. Twice they made arrangements and never came through. Twice we had to call and try to make arrangements. Two days were wasted wondering with no avail or delivery. Terrible service. Ashley still has no recourse or care once the sale is made. Ashley's cheap chain of service can not succeed with competition willing to provide an ethical service of satisfaction. Please consider your options before going through this nightmare with Ashley Furniture.

I bought furniture at Ashley Furniture Homestore @ 3295 Buford Dr. Buford, GA 30519 and the manager's name is **. My delivery was today. We had to take a day off from work to ensure everything was delivered. My items were wrong and one of my items was damaged. That is the first mistake. I then called the store manager. After speaking with him and complaining to him he gave me no resolution whatsoever! He never even apologized and gave me attitude saying, "No one in the world can deliver this today!" The manager was no help whatsoever. He obviously doesn't know how to talk to customers talking loudly and abruptly. We shouldn't have to deal with this. After that I wanted everything returned and he denies me the right to return. I spent a total of 6 thousand on Ashley Furniture. I need action today. The store manager never gave me the respect any manager should give to a customer.

Myself, and my boyfriend visited the Ashley Furniture store on route 110 in Farmingdale, NY twice, as we were searching for a bed frame, and really liked what they had to offer; aside from that, the manager there **, was very pleasant and personable, and went out of his way to accommodate us, in the type of furniture that we were looking for. We purchased our bed frame on Fri. November 20th, with a scheduled delivery date of November 22nd that Sunday. The bed frame was delivered on time. HOWEVER, it did not come with ANY screws, or parts to assemble any of it!

I went to the store in Lindbergh Atlanta and I paid for 2 chairs and Charles gave me an appointment to pick up in 11/24/2015. But when I went to the warehouse (30 min of driving), they said it won't be ready until Dec. 3rd. I went back to the store and met with John and after he called the warehouse he said you can go tomorrow for sure and they will give it to you. The next day before I go to the warehouse to make sure and a lady called the warehouse and said not ready after that a manager called Randy comes to me and he said "do you want your money," I said no I need to get what I paid for then he said "we have nothing to do for you, better to get your money back" I said no and I need a solution for the trouble then he said "go out or I will call the police." After that I asked for my money back and I left with a big mouth of Randy saying the money that you paid is not worth all this headache.

I had just moved to town literally the same morning I visited the store. That would be the first and last time. When it came time to run my credit they used my new address that I've lived at for only a few hours. I put my old address on the form but the guy requested my new one which I thought he needed for delivery purposes. So after hours of picking out furniture and filling out forms I got denied because he used my new address that has no credit history. For a furniture company you would think they would have a little more sense than that. Anyway after wasting my time I went across the street to another store and got approved immediately. Save yourself the headache - spend your time and money elsewhere.

11-23-15 (Pre-Black Friday Sale). This afternoon my wife and I went to Ashley Furniture in Middletown, NY. We needed a coffee table and two end tables. We came to Ashley because of the 15% of SALE they were having, as well as we purchased our Leather Sofa recliner and matching chair and a half leather recliner about 2 years ago (about 3,000 dollars) and a Chest of draws for the bedroom (about 800.00).

Do not waste your time! Worst service and experience ever!! It's been over a month and still can't get my furniture! One excuse after another. Their ads are a joke! Please do yourself a favor and go to another furniture store!!!

I purchased a couch and loveseat from Ashley Furniture late September for an October delivery. It is now mid November and I have yet to get the correct delivery. I have phoned the store manager at SW Military a crazy amount of times. She is always "out to lunch" or has the day off. I went to the store and she was "out to lunch" at 5:45 in the evening!

I bought furniture from Ashley Furniture. When they delivered I told the guy delivering the furniture that the furniture smelled and he said he didn't smell anything. When they left, I immediately called the company and told them this furniture smelled bad, and another piece had scratches and parts missing. They told me to open the windows and air out the furniture. I should have had the guys take back the furniture when they delivered it. They told me to call on Friday if it still smelled. I called the following day and told them the smell was burning my eyes. They told they were sending someone next Wednesday to evaluate the furniture. They continued to ignore me that the smell was burning my eyes. I called different people and they would tell me to call someone else. I wasn't sitting on the living room anymore.

I bought sofa 2+ months ago. Soon after, I canceled the order. They refunded the money, BUT they keep charging and refunding the money every week for 2+ months already. Multiple emails and calls did not solve the problem. My card was getting charged and refund would be processed sometimes right away and sometimes several days after. I had to cancel my credit card and order a new one from my credit company due to Ashley Furniture's fraudulent activity on my credit card.

I purchased $1500 worth of living room items. About a week later, I hear on radio that Faith Farm stores sell Ashley Furniture discontinued items at a discount. What a "Shocker". Exact same items I paid for were $360 dollars less. Ryan "general manager" who was no help after 3 days or so, I got him the prices, SKU numbers and pictures of this furniture from FF. He then gave the run around. Corp has to decide if I get any discounts. He didn't even know that FF sells and advertises Ashley furniture.

I have telephoned Ashley Furniture at least 8 times. Each time, my wait time was between 15-25 minutes. That is ridiculous. The last time I called to speak with a manager, I was not allowed to speak with one for over 50 minutes. I kept explaining to the representative that I needed to talk to a manager and not her. She placed me on hold for over 35 minutes. The customer service is completely unacceptable!!!

We purchased a brand new furnished house in the Villages 3 years ago. It was rented for a total of 1 year. When we moved in we noticed one of the drawers in the bedroom dresser did not close right. The entire house was furnished with Ashley furniture so we called them to try to get it repaired. We were told that line of furniture was discontinued and parts were no longer available for replacement. That was all they could do, thank you and goodbye. Well, I called back and after several minutes with the same young woman from earlier, she eventually told me I could go shopping and try to find a similar drawer slide and if they still made those, she could get me a part. This dresser was 3 years old, not 23.

My husband and I were in the Las Vegas Ashely Furniture store off, MLK, getting ready to purchase furniture. My husband had to leave the store to go to the car to get his license. As he came back in the store, the woman that was the door greater at the time, told him, "Oh I remember you, you just left, you all look the same anyway, you look like Jay Z." Now, my husband is African American, and we have NEVER been more insulted and felt discriminated against more than we felt at that time. My husband and I took the paperwork and left the store right away.

I bought a sofa set a few months ago. I called to submit a claim and told them that my dog had jumped in the sofa with her wet and muddy paws. It took them months to send someone out then they are telling me that it is a build up of soil. Well hello it was mud and they took forever to go inspect the sofa. I think it is pointless for them to offer warranty if it will not cover the damage. It's stressful. I will NEVER BUY FROM ASHLEY AGAIN. OH I'M PUTTING A ONE STAR BECAUSE I HAVE TO PUT SOMETHING.

We have owned our living room furniture for about 5.5 years including a couch, a 1 1/2 chair and a recliner. We had an extended warranty for 5 years and we had warranty maintenance done on all pieces at about the 4.5 year mark. All pieces are almost unusable now and the feedback we get from customer service is "they just don't make things like they used to". I now have to buy a whole new living room set. I don't know if other furniture stores are different but I expected more. I will be shopping elsewhere and looking into a company that expects more from their product.

My first experience with Ashley Furniture was a chair I bought from the Riverton Utah store. It was nice and sturdy with good fabric, so it seemed. Within a year or two the foam in the chair degraded to the point that I was sitting on the wood practically, this was at least 6 inches of foam at least. All the screws came loose so I had to put Locktite on all of them. Then within another year or two the fabric wore out to where you could see through it and it now has holes where you sit. The wood is still nice and the screws are holding. It will cost as much as the chair to re-upholster it. Ashley said they can't do anything about it, they should back up their product much better. No chair with medium use should have done this in this amount of time, we have had it for 4 years and it only took three years to do what I have explained.

We bought a sectional and the covers start to peel off in 6 months. We called for a warranty claim and after continuously call for 6 months, they send a tech and then after 4 months from the visit of the tech we received only two covers and l asked the tech, "What about the other sectionals?" He called the manager in PR and the manager told the tech those sectional are out of warranty. I was mad because it took them 6 months to see my claim and the 4 months to send me only two covers. Therefore, we called Ashley Furniture in US and the answer was: All the Ashley Furniture outside US are franchise and they aren't responsible for the Warranty. I told the person that PR is a US territory, the answer of the person was hang the phone. And after 2 years we have a garbage sectional and still paying to the bank.

I am in the process of returning the power base bed and mattress that was purchased from Ashley Furniture on August 24, 2015. Due to their poor Customer service practices. Please accept this as my written claim during this matter. Sept 7th I received an automated call stating the delivery would be set for 1-4pm. I did not receive a call from Ashley's stating they were delivering the bed early. I received a text from my elderly mom stating Ashley's arrived at my home 11:52 a.m. By the time I arrived at 12:40p.m. the drivers were gone. My old mattress and box spring was taken to be disposed of as I agreed previously. The problem began when the set up of the base was 2 different colors and fabric. One side of the railing was left off and the base was cocked to fit, leaving the other side of the rail off the head board/foot board.

I went to Ashley Furniture to buy a queen sofa. The color I wanted was not available so I selected another color. It was to be delivered the 25th of that month. On the 24th, I received a call telling me the couch I ordered had need damaged and the replacement would be delivered in 3 weeks, but I should check in regularly because sometimes they come in early. So the delivery from the original date was a month late. The customer service rep told me they would give me a $100 in store credit. Remember the part about calling in early, I did and it was in stock. I was so relieved, but they refused to deliver it until the new date they had provided.

We purchased a MATCHING couch and love seat. Within 2 years the couch started cracking and peeling!!! The warranty that was also purchased does NOT cover this. CRAZY!! After several phone call (and being hung up on) and a few personal visits. They finally agreed to give us a credit for the couch. Now after a month - they call and want the couch back!! That was never discussed. We asked for a credit for the love seat since it's a matching set - NO! We will NEVER EVER buy anything from this company and I will continue to spread the word.

It was my first time shopping at Ashley Furniture and I purchased a very expensive mattress and a dining server. The sales lady was very nice but everything that happened afterwards was awful. First of all, delivery took several weeks. I was under the impression I could return the mattress within 3 days if not satisfied given it was very expensive but apparently she was only referring to the dining server. I would not have purchased it if I thought I couldn't return it if I didn't like it. It was definitely not worth the amount of money I spent on it and is as comfortable as a much cheaper mattress in my view and so I did not want to spend the money.

On August 8, 2015 I bought 4 piece sectional. Decided to add 2 more pieces ordered and paid for it. Ashley delivered 3 pieces. I did not like it and called them. They told me to give it a try and wait 2 weeks. The following week did not like it. So went in and picked out another set. Now I have spent 2500 instead of 2k but thats ok. Now it takes a month for delivery and not everything comes in. That's another 3 weeks. I am told they are going to compensate me something. After all is said they said I still owed them 310. Wow I paid cash and have a paid in full receipt. That's my compensation. Ok now they are coming to pick up my furniture and am getting a full refund. Never will I buy from Ashley again. This all ended November 5. That's 3 months.

In January 2015 I purchased a leather, power recliner, couch and a matching chair recliner. $3000 + in price. Plus they make you get the service contract which does not cover peeling, for additional money. I told the salesman I wanted real heavy duty leather as I have dogs. Within 4 months I noticed the seat cushions were peeling, sent pics and refused to pay on my account until they were replaced. It took the technician over 4 hrs to replace them. Would have been cheaper to just replace the couch in my opinion.

Unfortunately I bought some furniture from Fairfax store. I and my wife confirmed with one of the sales associate his name is Hassan that the North Shore server will come as it was shown in the catalog with marble on top of it since they didn't had it in the display. And he said it will definitely come as shown with a marble on top. Then when we received it was no marble. I called customer service too many times. They didn't do anything then they asked me to call the Fairfax store manager her name is Nicole ** and she kept ignoring my calls by asking the operator to tell me that "she is busy with other customer, she will return your call" which never happens. I really disappointed with that store. I had very bad experience. I will never buy anything from them. I wouldn't recommend it to anybody. Poor customer service. Very unprofessional sales associates and management.

We bought our sectional furniture and separate recliner from Ashley Furniture. We should have did our homework on "bonded leather" but were excited at the time with the look of our new furniture. I also will add that we spent $4,000. Buyer beware of bonded or durablend leather because within 2 years it started peeling. Ashley did repair the work and I thought we were done. Within the next year it was cracking and peeling in so many places that it was no need to repair. Upon calling they would only give us 20% of a new purchase. I explained that we really had junk furniture that no one would buy and I wouldn't be comfortable selling to anyone. Needless to say we still have it and it looks HORRIBLE. I will not go back and continue to tell family and friends of my experience.

Me and my hubby bought a Tempur Pedic bed and TV. It's been 1 month, never deliver Oct 2 to November 4.

I ordered a bedroom set (bed, mattress, dresser, box spring, night stand) from Ashley Furniture and was really excited as it was a beautiful collection. I just relocated to my new place out of Country and had been told my furniture would be here on a Saturday (1 month ago). I was staying in a hotel at this time and needed my bedroom set in order to move into my new place. Ashley furniture then stated they would not be able to deliver the mattress on this date, meaning I'd have to extend my stay at the hotel. On the Saturday I was delivered the first load of everything, and they had forgotten the baseboard to my bed, so could not assemble or have the mattress. Finally 2 days later I received the mattress and baseboard. Both times the movers did not have a cart or anything to help move, and complained the entire time as I live in a condo with a decent walking distance.

Ashley Furniture Mishawaka are scheming liars. My wife and I purchased over $6,000 of home furnishings from this store. The salesman hand wrote a list of each item we were purchasing with a total price on the bottom, the manager approved the sale. When we received the delivery we did not receive one of the items. I contacted the store and spoke with the salesman and manager whom both agreed to their mistake, however refuse to correct the mistake and provide us with all furnishings agreed upon. The manager told me that he can sell the coffee table to us for an additional $250, which of course is unacceptable as this item was one of the items agreed upon in the package. I have the hand written list of home furnishings from the salesperson as well as the conversation I had with the manager recorded (in which he clearly agrees that it was their mistake), they still refuse to provide the coffee table as agreed upon.

1st of all I traveled to a different state to North Brunswick, NJ location for the 1/2 price sale. They must think people are stupid. All the items tickets were handwritten prices. When I asked price on a bedroom set they said over 10k. Whaaaaat??? The old right the tags double the price and then deduct 50% trick lmao. Like I don't know how much furniture costs. Anyway I bought the bedroom set and a dinette set. A few weeks later I didn't like the dinette. It was a countertop design and wasn't for me. I called corporate several times, the store several times with no help. Same answer, you have 72 hours to return. I said I was never told this, they said it's on your receipt. Yes it is if you have a magnifying glass.

BUYER BEWARE! Purchased bedroom floor model from Ashley 4/2015, have agreed upon purchase $ in writing, paid bill & have statements to prove it! Now they are saying we didn't pay for all & are sending us statements saying we owe them $1000! Watch out bait & switch! FRAUD.

To be honest, I am too exhausted with my dealings with Ashley Furniture to write the shameful review of my experience they deserve right now, but because I just discovered this website, and do not want to forget to do this, I just want to say these 4 things. 1st- DO NOT BUY FROM ASHLEY FURNITURE!!! 2nd- Their furniture is made to look and feel great in the store, but is very substandard when you get what you purchased. 3rd- Read the fine print very, very thoroughly when it comes to financing, returns, insurance conditions, everything. They are very sneaky. Lastly, trust all of these customers negative reviews.

I bought a mattress with Ashley Furniture, was delivered Oct 27th, the most uncomfortable mattress I have ever slept on. Called to see about getting a replacement and they do not accept returns. Horrible service.

We bought a 2 Sofa sets from Ashley Store in Woodbridge, VA. All pieces have started peeling. I contacted the corporate office & sent pictures. Corporate came back to say there was nothing they could do. At the time of purchase I was forced to buy the protection plan. In some place the leather has peeled all the way off. Ladies at the service desk are very rude.

We have had delivery, product, service, and customer service issues. We chose to go to Ashley Furniture and spend the extra money as we were expecting reliable furniture and helpful customer service. Our experience has been anything but that. We ordered over $4000 worth of furniture, including a bed, dresser, a mirror, 2 nightstands, a couch, a coffee table, and a rug. We realized that the dresser, mirror, and nightstand would not make sense in the one bedroom apartment we had, so we called to cancel (within the 48 "hassle-free" cancellation window). We called the store as instructed and they would not let us cancel, insisting that we had to speak to the salesperson who sold it to us and he hadn't come into work yet. I don't understand why I have to chase this salesperson in order to cancel something off of my order that I don't want.

I had purchased a mattress from Ashley Furniture 2 months ago now. My boyfriend and I were happy to get such a deal that included the mattress, box spring and frame for an affordable price. We were told that delivery takes about 14-28 days normally but since it was just a mattress and didn't need assembly like larger furniture, we could expect it in about a week and a half.

Wow, I wish I would've read these reviews before I purchased or should I say attempted to purchase our new dining room set. Like many others talk about on this thread I experienced the same thing when it comes to the quality of their product. The first dining room table was delivered with the top separating and the glue exposed. (One would think that would be caught before the customer see it as it give you a very clear look at the product quality.) So I refused table and one chair that the wood was splitting where it was put together. All in all the delivery people were great and could believe how this table looked. I then make a complaint on Ashley website and was told this was not a corporate store and my complaint would be forwarded. Never heard from them. Fast forward a week and I get a call for the delivery people say they will make sure my next table comes out in perfect shape.

We bought a Loveseat & 2 recliners from Ashley's and all pieces have started peeling. I contacted the corporate office about this matter & sent pictures. Corporate came back to say there was nothing they could do & didn't see anything wrong. In some place the leather has peeled all the way off, but they said they couldn't see anything wrong!! REALLY!! I will NEVER buy from them again & warn everyone they don't stand behind their products!!!

I purchased the furniture within the first 6 months the furniture was "froing" and they couldn't do anything. They refuse to send someone out to look at it. The back seat cushions have completely flopped over and was told by customer care just buy some filling and stuff the cushions, that I was overreacting. I would not recommend their furniture - Over Priced and Terrible Customer Service!

Bought Ashley furniture in the past and two of three couches had cushions that will NOT stay in place. The first one had velco strips that in time wore out so guess they knew the cushions fall off easily. They flip off the couch or droop off the end. Nice looking on the show room floor and I bought the matching swivel chair as well. This couch is pure junk and I have already seen reviews agreeing with me. SO, new couch and what do I do with it to make cushions stay in place? I have shoved them clear back and pushed them in but they flip out the minute I sit on them. I am not a heavy person either. Luckily we don't entertain much. Kind of scary that the couch isn't user friendly.

Spent over $10,000 at Ashley Furniture. The furniture was to be delivered in 14 - 28 days. Two months later we received a partial order. They now claim they need another two months to fill the order, four months total. We spent a couple weeks talking to customer service and got nowhere. We heard every lie and excuse humanly possible. The bottom line is I have been watching t.v. on an air mattress and folding camping chair in my newly remodeled family room. Do yourselves a favor and shop elsewhere. Once Ashley has your money they could care less about you. I did not read the reviews prior to my purchase. DO NOT MAKE THE SAME MISTAKE I DID.

I'm Back to Consumer Alert. I will NEVER shop here again. All they want to do is close the sale. They could give a crap about any issue. I purchased an electric base for my Tempur-Pedic mattress based off their bed expert's recommendation. We wanted a more professionally built version to raise our heads then board lifting up the head. We got the base installed, and when I got home it was sitting on the floor. So first lie from Ashley was it arrives just like this. In the show room it's sitting on this pretty gray cloth base thing with black legs. Mine, sitting straight on the floor. When I call and say wuzzup they say "Oh we will send a base out", then they send this cheap little metal put together bed frame thing like I had when I was a child.

I'm not sure how this company can still be in business and nobody does anything about it. They are a complete fraud and they are selling furniture that they know is crap. I was conned by the aggressive salesman who not only lied about the quality of the furniture but also lied about the warranty I purchased. The dura-blend couch that they sold and told me that my warranty covered in case of damage is the worst material you could ever buy for furniture. Now they basically told me that so what the salesman lied to me and there is nothing I and they can do about it. This is the Ashley Furniture located in Fairfield NJ.

I took the day off for furniture delivery. I received a call that the truck broke down. (I guess they only have one.) My only options are to take another day off work or a Saturday delivery. I'd rather not take another day off work because I have NO confidence that this won't happen again. Saturday doesn't work because I am out of town on the weekends. So they have my money and I have no furniture, and they're going to charge me a 10% fee if I cancel the order. How is this right?! Can't they rent a truck from U-Haul so they can still deliver the furniture. How does a company like this have one truck?! And no back up plan when things happen. I want to cancel the order but I should not be penalized 10% for their failure to deliver. How is that right?

I have a real leather sofa from another store which is 7 years old and no signs of peeling whatsoever. I will never buy furniture from Ashley furniture and I'll make sure none of my family members and friends set foot on this store.

The bed was delivered and that night as we were putting the bedding on, we saw there was a huge gap at the end of the bed. Our daughter (toddler) could fall down through this huge area and fall to the carpet. We asked the sales rep when we bought it and they said, "Yes. The California king bed frame would work with the Eastern King." On two different occasions I asked about this, "Yes it will fit and there would be a little gap like in all beds." Ok thinking 1 inch or so. A whole toddler's little body can fit possibly 6-8 inches gap. Now, we have talked to the store and back and forth. Manager/Sales clerk/store/Customer service. Now we are at 4 days later. We are talking to Customer Service for 41 minutes, they say it is the store's responsibility. So now we wait on Saturday for another manager to call us back. Really! Make it right!

I never contacted the store because I knew from others how difficult they were to deal with. I had an issue in the past with them too. I purchased the DuraBlend, so-called high quality, last forever sectional and recliner. I kept blaming everyone for the materials coming apart. The recliner looks so ghetto it's about ready to hit the curb after barely 3 years. It should have gone curbside last year. But I hate to spend more money. The sectional also did not hold up. I have had other previous leather type furniture that I have handed down that still looks better in my son's house with four dogs. I will never buy anything from Ashley again. EVER.

I will AVOID ASHLEY FOREVER! Horrible customer service. We purchased a bedroom set, which came with wrong slats. During the weeks when we couldn't use the bed (and the room since mattress and box spring were taking up the rest of the room), we called 20+ times talking to their store manager and sales leads Marcus, Ronny and Justin who kept promising they'll call back in an hour, tomorrow morning, by end of day to resolve the issue, but never called back. We finally gave up on the store people and called customer support and again explained the exact problem. They sent a tech over without the slats! We finally bought the slats and center support from Sleep Train who were really good. Wish I had just returned the bedroom set.

I have to say that I was leery of purchasing a couch at Ashley because of the bad reviews, but I couldn't find the couch anywhere else. The couch was delivered this morning right on time and in perfect condition. I was told after paying the couch off it would take 4 to 5 weeks for delivery, it was 2 weeks and I am thrilled with the couch and the customer service I received. I would recommend Ashley Furniture in Salem, NH for all your needs!

End of August I went to the store and I ordered furniture for over $3000.00. First of all we had to wait 2 weeks for our delivery. When the first bedroom set finally arrived there was 3 missing pieces. The delivery people assembled the bed but they said it was not safe for anyone to sleep on the bed. I did refuse to take the order but they called the store and spoke to customer service, they apologize and promise me within a week they will send someone to take care of it. 1 week later the 2nd bedroom set was delivered and again one of the drawer was broken, and again they call customer service, at this point I was very upset, and I said that I wasn't going to sign the delivery paperwork, and customer service assured me that both things will come together by next week.

I purchased the Patola Sectional on 10/3 and decided to save myself the $139.00 delivery fee by driving 50 miles to pick up the furniture myself. When I got home and unwrapped the Chaise, the legs were already on it (but not the other 3 pieces) and it looked like someone and their dog had laid all over it, plus it had a tear in the back pillow. I immediately went back to the store and was met with the B.S... I was referred back to the Warehouse, Trivette, where we picked up the furniture who wanted to charge me again have my used furniture repaired! Wow. I paid $1600.00 for a used sofa that they now want to repair and they want me to pay for it. This is war.

Recently purchased leather sofas for family room. The salesperson that assisted me was helpful however he ordered my sofas incorrectly. The first delivery was a terrible experience. They dragged the sofas inside the house, brought me a cracked glass table that I'm waiting to be replaced but is in back order. The 36 months no interest is charged an additional 3.5% to the minimum balance. A total waste of time for products that are not worth the money. Stay away from Ashley's Furniture. This company does not care about the working class community and the people that are honest enough to purchase from their establishment! They are a total rip-off! I will never purchase anything from them again.

I purchased a leather sectional and bought the insurance. My daughter wrote on the cushions with a pen and also, the center console was damaged. They want you to make the claim within 5 days or it won't be covered. Well I did and they came and took my console and told me they would be back to dye the furniture. Well it's been almost 4 months and I'm still waiting for my console and the dyeing of my furniture. No one can help me, not even the store. I'm at the mercy of the furniture repair company.

If only I could give them ZERO stars!! I made a purchase on the evening of September 4th 2015. The transaction included 4 dining room chairs, a dining room table, a bench to match the table and 2 hanging lights. Total was approximately $3000. I was originally told that the bench wouldn't be available until November 6th. A bit long, but since everything else would be delivered on October 17th, I could manage without the bench until a month later. I was assured that everything else would definitely be to my house on October 17th, that there were 3 tables coming on October 15th and as long as we finished up things that evening before anyone else made purchases that there would be no issues.

Purchased a couch and love seat on 9/22/2014 from Ashley Furniture in Salem NH. Have wearing of leather on both items. Contacted them and have had Ashley techs at the house on 2 occasions to fix the back wooden stays on the back (broken) and look at the wear areas. Their response (excuses) was not acceptable nor were their recommendations. Basically quoted procedure to maintain leather (this quote came directly from eBay). Didn't know eBay was in the furniture business. Furniture was maintained properly. No recourse from them or the BBB. Check Ashley's complaint list and it is over 1250 complaints. Add me to the list. Sad business practices.

I will NEVER go to Ashley's AGAIN!!! Worse store ever!!! They sold me this mattress saying I can return it and I came back telling them I'm not satisfied. When you lay down, even springs are being felt and it's been 6 months!!! And they ignore my calls, never return my calls. The sale customer called us a liar!!! I been calling and nobody helps me! I'm never coming back and don't recommend no one neither!!! They are thieves and liar just to make a sale!!!

Purchased 4-2014. Also purchased 5 year "No Worry" Warranty. One month later end tables and coffee table veneer began peeling off. When contacted Ashley refers you to Value City for all complaints. Told to take pictures and send in - only way to register complaints. Actually didn't know how so we just figured we were beat. BUT then couch and loveseat literally leather began peeling off. Taught myself how to send pictures this time. After several phone conversations a man came out to see furniture, took pictures and a week later we were told that it is regular wear and tear and there is nothing they will do. We even asked about extended warranty.

This is the worst furniture I have ever purchased. I purchased a couch and recliner two years ago. The chair has rips in the seat and the couch is coming apart on the bottom and sides and I can see the staples that were used to put it together. The pillows on the couch have feathers that are coming out every day. I contacted the store and they gave me a number for the purchase protection company for the protection I purchased at the time of purchase. They told me they would not cover this because it sounded like a manufacturing problem and to call the store back. I did and was routed to a young lady in the warehouse that told me that unfortunately the manufacturer's warranty only lasted for one year. I told her that this was ridiculous and that furniture is a big purchase and should last longer than two years. I had my last living room furniture for 12 years and it was still in good shape when I sold it.

My wife and I had made another large purchase with Ashley Furniture, we financed $4200 and put a little over $600 out of pocket (debit card) for the remainder of the purchase. My wife and I had sold our old furniture and had it picked up private party the night before our delivery from Ashley Furniture. The morning of our delivery Ashley Furniture Delivery called to inform us that our mattress is now back ordered. I immediately contacted the local store from which we had made our local purchase. They were unsure of the exact status of our mattress and basically we would have to wait and see if it came on the delivery truck. Delivery truck eventually showed up and our mattress was NOT on the truck. I called back our local store and spoke with the store manager, he was going to send out a temporary mattress because our mattress would be delayed a couple weeks.

I thought I did a lot of research try to find the best sofa that would last the longest. Ashley is advertising their DuraBlend to last longer than leather. Within a year of purchase, the sofa started peeling. I contacted Ashley and they said that I had to take it to the store that sold it to me. The store told me that I had to contact Ashley in order to claim the warranty. It's a neverending loop. Don't buy Ashley sofas. They are not backing their product and the product is horrible and it doesn't last.

I purchased a queen size mattress and headboard/footboard from Ashley Furniture in Milpitas. The customer service in the store was great. It was delivered and set up with no problems. However when I laid down on one side it was uneven and pitched me slightly toward the center of the bed. Nothing you could see by looking at it, but definitely off structurally when you got on the mattress. The other side was ok.

I ordered a bedroom set from the Ashley Furniture Store in Concord, CA, on Saturday, Oct. 10, 2015. I also ordered a small table that I ended up canceling the next day. I spoke with the manager, John, to cancel the table and he indicated he would speak with "corporate" about my delivery date. Someone was to call me within the next two business days to arrange for a delivery date. I didn't hear from anyone so I contacted the store. The first lady I spoke to told me the items would arrive at their Oakland warehouse on 11/14, a month after I placed my order. This was unacceptable to me since my salesman told me I should receive the items within a week. I was put on hold, and miraculously, the next person I spoke to told me the items were arriving the next day and I'd receive a call next week about a delivery date.

I purchased a set of mattresses for over $3K. Salesperson made a mistake and one item that was delivered was wrong. I asked them to return it. They refused to give me any proof of return and a week later this item still didn't show up in the warehouse. The store refuses to do anything by phone so I traveled there for 40 miles twice. I do not expect a refund because they seem very cagey and dishonest blaming one another for the mistake so this experience will cost me about 1K. The salesmen were extremely solicitous while selling but are nowhere to be found when I need them now. I will complain wherever I can think of but DO NOT BUY ANYTHING FROM THIS STORE.

We bought about 4,000 dollars in Furniture on their 5-year no interest plan. They made us buy insurance for 499.00 dollars. Said if we didn't use it the money would be returned. We went in to pay off the furniture early (2 years), refused to refund the 499.00 until 2018! Said we might need the insurance. We don't want the plan but that makes no difference to them.

Hi, I bought a complete living room furniture from Ashley Furniture including a leather 3-piece recliner sofa along with a love seat and recliner. I bought this 4 years back including purchasing an extended coverage plan. After about two years, the leather sofa started to show discoloration indicating issues with the quality of leather. I called the extended service and they could not cover this. I called the store and they promptly had that corrected. I was so happy! Now after two years, the same problem. I called the store and this time they said we cannot help you. This is now not covered. I explained to them that this is a product quality issue. Leather sofas are not supposed to be replaced in 4 years and if so, Ashley should have mentioned that their furniture is a use and throw product after 4 years of use. The store told me that you can decide to replace the sofa or live with it as this is not their concern.

I have purchased from Ashley in the past because the furniture is affordable and I can generally get what I want. But they lie, lie, lie, and then they lie some more. I bought a sideboard from them yesterday and was ASSURED it would be delivered today (Sunday). "You'll get a call at 7:45." Never happened. I had to call them. I was told it wasn't scheduled. After going through myriad hoops, it is now scheduled for NEXT Saturday. Buyer BEWARE. THEY LIE.

Nobody likes to have to sue somebody. I've done it once in my life and it really sucked. Thanks to Ashley Furniture have to release the kraken legally and it is a stress nobody would want. Nobody would want the wrong couch delivered by a total piece of crap of a delivery guy, and a store that refuses to resolve the matter, even when they sent the wrong couch.

THE WORST FURNITURE BUYING EXPERIENCE EVER!!! Delivery men left couch wedged in the doorway, couldn't fit it in, so they left it right there and left!!! I purchased a whole new living room set, 12 pcs total. On the delivery day, the two men that came with my items, started with the sofa. These guys were shorter and smaller than me, a female who is 5'7" and 125lbs, spoke almost no English and could not lift, rotate and move the sofa!! They couldn't fit the sofa through the front door and ended up taking the door off the hinges.

I bought a sofa and a loveseat from Ashley furniture on 12/2014. A few months down the road they had to come and pick it up because one day I went to sit down and the whole wooden frame just broke so I decided to upgrade to something of better quality and much more money and 2 months down the road the leather material was peeling. So they picked it up again and sent me new ones and now the wooden frame is cracked again and they sent a repair company to repair it and the job the person DID was horrible. He DID not even bother to change the cracked wood. And I have pictures of all of this and sent it to Ashley furniture and their response was that they use a very good repair company even after I sent them the pictures of the job done.

Many reviews have been written against Ashley Home Furniture and nothing is getting done by them. This just show how much they care about it... Anyways, here is mine. I bought a living room set consisting of 3 pieces recliners seats, love seat, sofa and recliner... The fabric on the love seat is peeling off - making it look like is an old piece of couch. I contact the store and was told to send pictures of a sticker where all the information is located. Well, the tag is missing and Ashley will not honor warranty because of that.

We purchased a new dining room table and the varnish is coming off from where we put our plates that we eat from. Not hot serving dishes. We contacted the company and they said that is not their responsibility to repair. They said we had to misuse the table. I'm sorry I purchased a dining room table to eat from. How is putting plates on the table to eat from Misusing the table?

On July 2015, I purchased Queen Bed frame but the foot board has been damage and factory problem. I called customer service and they scheduled the appointment but they didn't show up twice and finally, I mad and one of technician visited us. He confirmed that the foot board was factory mistake and promised me to exchange new footboard. They didn't keep the promise - 4 time exchange and finally, 5th time, they changed it today, Oct 7th, 2015. But tonight, I found that the footboard is not the new one and it is used one. It is White foot board but under the frame there is crack and each side of footboard has chip and damage. It is definitely not new one. I purchased NEW BED FRAME. But they lie and dishonest warranty service makes me so disappointed. I strongly not recommend Ashley and I will tear the Ashley card and never ever buy Ashley anymore in my lifetime.

9 months ago my husband and I went to Ashley Furniture in Rockford IL and for 3 days we looked at couches. Our sales lady Patty helped us out. When we found the couch we wanted (a memory foam sleeper couch because it is what my husband and I are sleeping on) it was $1169.98. Patty told us to spend $100 to get the 5 year warranty and it would cover anything that would happen to it (we have 2 kids that like to jump) so we made sure it covered if anything BROKE. Well about 3 weeks ago I sat on my couch and a corner piece broke off and the whole bed fell. We cannot pull our bed out and the whole couch sags. We have been sleeping on the floor.

Less than one year ago I purchased a new Ashley sofa sleeper. The sleeper mechanism has pulled away from the inside of the frame so I cannot use the sofa as a sofa or a sofa sleeper. I contacted the consumer affairs department at Ashley & sent them the required requested info & they told me they would review it & get back to me in less than 2 weeks. They never called back. After 3 weeks I called them to find out they had washed their hands off it & would take no responsibility because I had purchased the sofa from a store that was going out of business. I did not purchase a floor model however I ordered it & received the sofa/sleeper 2 weeks later.

About a year and half ago myself and wife bought a living room set (sofa+love seat+coffee table+2 end tables+2 lamps+area rug) from Ashley. The sales lady sold us an extra warranty from store. We was told warranty covers everything except pet damage plus the manufacturer warranty over $1200. After about 6 mo. the sofa sank in, we thought it was just a spring but when we called Ashley they sent us a form to fill out. We sent it back. Then finally after about a month a tech guy comes over, looks underneath and shows us the frame was busted and tech guy was blaming us!

Bought family room furniture from Ashley Furniture back in 2011, bonded leather sofa, love seat, chair and ottoman. Just after 4 years, bonded leather fading and breaking up fast and looks like 10 year old sofa set. See attached pictures. Went into store to complain. Sales reps also agreed that it should've lasted much longer. They suggested to contact customer service, did so. CS told me to email pictures. After reviewing pictures they agreed to send furniture manufacturer for repair or something.

After Talking to Ashley Corporate. I was offered a Full Refund but only to re-purchase something in their store. Although I didn't want to buy from Ashley Furniture again. I took the deal with hopes this new set will be better. I did not repurchase the same exact sofa but a different top grain leather brand. Once I contact Corporate they made the full refund within that same month.

I purchased a sofa and love seat set from Ashley Furniture as a gift for my wife. I visited the store a few times as I was shopping around for a very nice leather set. The sales person assured me that I should buy from them and that they have great warranties that cover anything. Well, a few years down the line and both the sofa and love seat have scarred areas and peeling. The love seat is rarely used as there are only three people living in the household. The furniture is never hit by sunlight as their location is in the middle of the room where the windows aren't placed to let the sunlight hit them. The love seat despite not getting much use, is just as bad in condition as the sofa. I called Ashley and of course, there is nothing they could do.

I purchased a Ashley dining room table and within one year the bench broke due to poor quality. It has now been ~3 years and I have one functional chair and a table that wobbles. I spent 1300 dollars which was inexpensive, but if I had known it wouldn't had lasted I never would had purchased! Never again will I buy Ashley anything!

I bought a bedroom furniture set for 2500 before 3 years. The bed was broken in less than 8 month on one side. Now is broken again. This company have a very poor quality.

If I could give 0 stars, I would. This has been the worst shopping experience of my life. I do not even know where to begin with this company... Furniture did not arrive on time. It was a week late and I had to wait 4 weeks for it to be made in the first place. Had it been delivery, I guess it would have just been annoying, but it was pick up. So they called us to come and get it, yet when we got there, it was not there. Too bad for me and my hour drive each way... twice.

On July 4th 2015 I purchased what was described to me as wooden bedroom set. It took a month to get the set of furniture delivered. When it was, there was considerable damage to several pieces, holes, and broken parts that had been repaired, NOT the new undamaged set I had expected and what appeared to be silver paint on the leather of a bench. I contacted Ashley and they agreed to replace the damaged parts. After 3 attempts at replacement pieces, none of which were free from as much damage as the original delivery and the non-delivery in almost 3 months of another piece. I informed Ashley that due to the inferior quality (it turns out that the furniture was a mix of wood and a plastic shell covered foam composite) and service that I decided to return the purchase. I was informed that I signed a contract and that I was denied the opportunity to return the set and have a refund for payments made.

I ordered my 13 year old daughter bedroom furniture for her birthday gift the end of September. I placed the order in July and I STILL do not have all of the furniture. Needless to say, I have a very disappointed child. The bed, one dresser, and cosmetic table came just two days before her birthday. I was told the other two pieces were damaged and would be here soon. I received a call two days ago that both pieces would be delivered today. So, I take another day off of work and wait for the furniture and only 1 piece was delivered. When I called to complain, the manager was NOT available and this is the third time I have tried to speak to a manager. The customer service rep could not tell me when I will receive the other piece of furniture. I WILL NEVER PURCHASE ANYTHING FROM ASHLEY FURNITURE AGAIN.

Ordered a full furniture set March 2015 (sofas, tables, lamps, rug, blanket, pillows). Furniture was supposed to be delivered end of March, received 1 sofa in April. When I called they had changed the delivery dates without notification. I explained that I had guests coming in town and couldn't have just one sofa, they apologized and had the other furniture delivered one week later. When I received the coffee table, it had some damage so I immediately contacted them and they had someone come out to try and see if it could be fixed, it could not so they replaced my table within a week or so. When everything was finished they offered to compensate me for all of the issues and I received a 150.00 Ashley gift card (which doesn't buy anything really) so I was pretty annoyed. Just received a check for 350.00 in the mail as part of the refund. All in all, I love the furniture and they compensated me pretty well for all of my trouble.

I bought 3k of this bad stuff, 2 love seats, 1 recliner for my wife and me mid at the end of 2013. 18 mos later, every piece is peeling and Ashley Furniture says "sorry". The first piece started peeling just after 1 year. I "assumed" the fabric warranty was longer and changed the loveseat with the unused loveseat. A month later it was peeling on the seat and back. I called Ashley and then got the news about the warranty. The CS rep would just keep saying "It's out of warranty." At 3K for 18 months of use I continued with aggression for 6 months and finally stated that I was turning it over to a local TV consumer station for arbitration.

I purchased two reclining couches from Ashley Furniture with the assurance they were of great quality and would last many years. Since my husband and I are of retirement age we wanted something nice to last the rest of our days. In a year's time, the material was peeling everywhere! Even in places that you don't touch when you sit. I took pictures to the store and was told it was normal wear and tear so it wasn't covered under any warranty including the extended one we purchased. They would do nothing! A lot of $ for furniture hardly used & looks horrible.

I went into the Jensen Beach, Fl location and purchased a bedroom set that was delivered to me on 3 separate occasions of which I never took possession of any because they were always delivered with some type of damage. I kept calling the salesperson that I dealt with and each time he assured me that they would make sure the next delivery was in better condition. Finally, I decided to purchase a different set and because I selected a 6 month deferred interest finance option with one of their banks that they are in cahoots with, I specifically asked the salesperson if he could update the date of purchase since I made a totally different purchase. He assured me that he would and it would not be a problem. My original purchase took place in January, the second in February with an additional purchase that had not been made originally which made the sales total even greater than the original purchase.

I purchased a leather couch from Ashley only a year ago, color is coming off of the leather and the seat is starting to sag. Very poor quality and of course my claim was denied. Yes I purchased the 5 year protection plan also. Will not purchase this brand ever again nor will I ever purchase the protection plan from MFS.

Read the fine print before financing, sells the 0% but hit you later with 28% revolving credit after promotional period ends.

Do not shop here! We received used furniture as new this past weekend! It was filled with food, it was sticky, and hopefully now we won't get bedbugs from this used furniture! BEWARE!

I wish I read these reviews before I purchased the product. I bought a love seat and sofa called the Ashley Exhilaration Chocolate. The floor model was a lovely color, the leather, soft like cream, the cushions were soft and comfortable and my feet could touch the ground when I sat back. What the Coleman outlet sent from the Ashley warehouse was of a different color, rough leather (poorer quality) and the cushions on the backrest and seat are hard like a rock, and my feet do not touch the ground. I spent a whole day speaking with people from the Online Coleman outlet and the Consumer dept from Ashley's, as well as talking to salesmen at the store. No one will take responsibility, and although I've been told by the Coleman rep Melanie that it does look different than the store sofa (I texted her pictures) "the label under the sofas are Ashley's and they are what I ordered" she said.

The quality of the furniture is horrible. The sofa lost its threads within months. TV table was structurally faulty. $3K dining table veneer surface is coming out like a balloon. I have maintained the furniture in a very delicate fashion. They want you to read all the details when you purchase it and will fool you with a five years insurance plan from GUARDSMAN. These GUARDSMAN people are even horrible. They only cover accidents and during the purchase of the product they will never explain it to you. Claim process is extremely painful. DO NOT BUY GUARDSMAN insurance from any company. They are CHEATERS. My overall recommendation is DO NOT BUY ASHLEY PRODUCTS, they are CHEAP in terms of quality and they DO NOT PROVIDE ANY POST-SALE CARE.

BUYER BEWARE!!! If you are looking for a headache this is your place. They offer you "the best deal", take your money, kiss your a$s and after they treat you like **. Their customer service is HORRIBLE. They give some fake 4-hour window for delivery then call you every two hours after that to let you know they're going to be late. They end up showing up to your house at almost 10pm at night when the delivery suppose to be before 5pm. Then when you go to cancel your order they give you some bs that it has to go through corporate and it will take 10 business days. I don't know how this place stays in business with their low-class service.

On 9/19, we walked into Ashley Furniture store in Fairfield or I should say on our way to Fairfield Ca. to purchase several furniture pieces for one of my properties in Benicia Ca. We were recommended to this store because we had several clients that mentioned Ashley Furniture in Fairfield Ca. has some good selection. So we decided to take a look. Right off the start when we walked in we knew the store had low-quality items, which the pricing on the items were evident of that. However, we kept an open mind and started to look around. A salesperson approached us. We started asking him questions and he was obviously confused by so many of the promotions that was going on.

My wife and I purchased coffee and end tables from the store on Monday. They delivered the items to us Thursday. One of the tables was not level and the delivery guys could not fix it. I tried to call the store that evening to tell them (this was also stated on the delivery sheet that it was not level). My wife called to tell them she was bringing the items back, which she did so the very next day (less than 24 hours). She spent 3 hours at their store, and picked out tables to replaced the tables that was damaged, and then Anthony told my wife that she could not have the tables on the floor. He then told her she could not return items and that they had a no return policy but the statement on the receipt clearly states they do have a return policy. She asked him if he worked off of commission and he said yes, he does and she told him she will never, and I won't either, buy anything from Ashley again. He said to her, "Well you would return it anyways."

I purchased a Durablend recliner couch from Ashley furniture in Pasadena TX and purchased the Warranty from Montage Furniture Services because I have small children. The store salesperson said it covered puncture damage or Acetone damage. I just submitted a claim because my son decided to take a toy and hit the couch causing 3 puncture marks. The claim was denied because they determined that the damage was due to "general wear of the cover."

Purchased a mattress and box springs with a new bedroom suite. We spent thousands with this purchase. Within two nights on the bed it was so uncomfortable it made mine and my husband's back and neck hurt. It was like sleeping in a hole. We called to have it replaced and they sent someone to assess it. After spending two minutes with a measuring tape he decided it was only 1/2 inch deep and couldn't be replaced. He also mentioned a small paint chip (which was there when they delivered it!) on the very end of the mattress. I told him it was there and even the delivery people had seen it! I also mentioned it had been in the protected mattress cover since they delivered it (you know the one they push on you to spend an extra $100!).

I would rate NO stars but made me at least give one. Ordered a bed, media center w/ fireplace, two night stands. On delivery day the deliverymen showed up and told me there was no hardware for the bed. After a long silent stare, I asked "what are you going to do?" The delivery guy said "I guess call dispatch." They took the bed back and said they will call me.... so sleeping on couch for 10th night. Prior to leaving I asked if he was going to install the fireplace, his response was no and told he "what I have to do to install it." I inspected the furniture and it was crap! The molding on media center was not flush so unfinished wood was showing and there was a scratch.

I scheduled my delivery far out so there wouldn't be any problems and guess what, no delivery. If they do not come thru on the next delivery date I will cancel my order and sue them for my money back. Horrible service. They take your money and run.

BUYER BEWARE: I had a horrible experience at the Willowbrook location in Tomball. I purchased a girl's bedroom set from this store. Initially I picked out the bedroom set that my daughter liked and put it on their layaway plan to get the items held at the sales price. This gave me the opportunity to look around at other stores to see if we could find something better at a more reasonable price. After we finished checking out the other stores, we decided that we were going to go with the bedroom set at Ashley Furniture Store. We had been given a great cash price on the twin bed, dresser and mirror so I thought. When I went to pay for the bedroom set I asked the sales manager when would the bedroom set be available. He said "once you pay the balance out I will be able to know when it's going to be in stock and ready for delivery".

I ordered a bed online. When I received it furniture was damaged and not only half painted but sloppily done. I tried to be fair. Even offered to take with my card being credited. However I saw I was being charged far more than what I paid as well as customer service avoiding my calls and making up excuses to get me off phone. I contacted my bank and at this point I just need them to take back this junk they call furniture and end this relationship. I also have a pending dresser but at this point looking to be done.

I purchased two large electronic recliners from Ashley. The one they put in my bedroom was defective from the start. The padding on the leg lifts was inadequate so that the wooden boards would cut into the back of my legs cause me great discomfort. I had to put a pillow under my legs to use the chair. It was a real hassle every time I got in/out of chair. Finally, the metal cross bar under the chair broke and the chair was not repairable. I had purchased the repair/replacement policy. They sent an agent to my house who determined that the chair had to be replaced. It has been 90 days since they came and now I find that 1. They will not deliver the chair back to me (I paid to have it delivered in the first place) and second they would NOT remove the broken chair from my bedroom. I am 71 years old and have congestive heart failure. I cannot lift this chair nor can I load it into the trunk of my car.

Purchased a mattress from Ashley Furniture about 6 months ago, paid $1,600 for it and thought it would be a decent mattress - WRONG. It is now like sleeping in a hole on this mattress. Filed a request to have the mattress examined, they sent someone and the result was that the mattress is sinking in only 1/2 inch at this time so Ashley Furniture will not do anything about it. I spoke to several reps over the phone and got nowhere. If you want a good mattress do not buy one from Ashley Furniture. STAY AWAY FROM ASHLEY FURNITURE.

I wish I would have read reviews on Ashley Furniture before purchasing with them. My boyfriend and I moved in together recently and purchased our couch with them two weeks before our move-in date. Our move in date was August 15th and we had a promised delivery date of August 22nd. They ended up calling us and telling us the couch wouldn't be here until the 9th of September. We called back to confirm that same day and they told us it was actually going to be the week after that.

Our family went to Ashley Furniture to purchase a family room suite. We were told that there was a material that was as good as leather but didn't cost as much as leather. We believed them. For the first 8 months everything was fine. Then the furniture started peeling. I was told it was from body oils. After many phone calls, I got them to come out and put the same material on but about two months later it started again. It definitely is not from body oils because our love seat was moved where it was in a spot no one wanted to sit in and it is peeling just as bad if not worse than the couch. I will never buy from them again.

We purchased a kitchen table set from Ashley Furniture Store in Tom's River NJ since Fourth of July weekend sales. We were given a delivery date of August 12. Since that time we had 2 cancellations on our furniture with phone messages saying factory defects. Today was our 3rd delivery appointed day. We waited all day... after the window of time came and went we called to hear that we were not on the delivery schedule even though we received 2 prior phone calls alerting us about delivery. We have donated our old kitchen set... thankfully we do have a dining room set or I guess we would be eating on our kitchen floor. Very poor customer relations on their part. We would never recommend Ashley Furniture store to anyone!!!

Purchased a new construction home and went to Ashley's to furnish one room. They were the first company to deliver on 9/2/15. We were not live there and me being in NJ at the time had to arrange someone to accept delivery. The delivery guys came and set up room upstairs. My person signed and they left. She immediately went upstairs and saw Damage to every wall and carpet. She called me and I called the store immediately. The store contacted the drivers who denied any responsibility. It was not until I produced a security video showing them doing the damage and trying to hide it that they came back to take pictures. At that time I was so mad that I wanted nothing to do with Ashley's that I told him to take the furniture back. They told me I could not, that we accepted delivery.

Ashley Furniture sells a brand of synthetic leather they call "DuraBlend". It is a composite of leather and a poly-binding compound that they claim to be "even more durable than real leather". This is just not so. They are snake-oil salespeople. There are literally thousands of complaints of this "DuraBlend" covering flaking and peeling over time. With some customers, like myself, this problem started after just a couple of years - with many others the deterioration started occurring after just months of use. Even if you purchase a 5-year extended warranty for protection against defects over the included 1-year policy, they will not honor it claiming the flaking and peeling is "normal wear and tear", which is incredibly dishonest.

My wife and I shopped for living room furniture on July 4, 2015 and decided on making the purchase at Ashley Furniture. As indicated on the contract, the purchase should be available for delivery in 2 to 6 weeks. Sometime during the last week of July, we received a call from Ashley indicating the purchase would be delivered the following week, that being the first week in August. At that point we gave our existing furniture away, leaving basically an empty living room. By the end of the following week and no deliveries having been made, I called the store from which the purchase was made. They denied making the call! When I ask to speak to the manager, my request was denied.

8/31/15 I went into the store to purchase 2 beds and was informed that after choosing the beds and making the purchase. I was there for about 2 hrs waiting with the salesmen running back and forth. I was then informed I was unable to pickup the beds at the warehouse because I didn't have my in-store credit card. Why was I able to purchase it but can't pick them up? The store manager walked by and was rude saying "can't do" and walked away. No explanation or reasoning why? 9/2/15 I then contacted corporate to have the regional manager take a 2 days to contact me and tell me I can go to the Santa Ana store and make the purchase again and that I would get $29 delivery or $50 off my purchase. I explained to him why am I able to purchase this but unable to pick it up. He said, "Go into the store, Dan will take care of you, the Santa Ana store manage."

In my 55 years of life I have never encountered such a horrible furniture buying experience!!! My bedroom set was attempted to be delivered to my home on 3 separate occasions. Each time my furniture was damaged before removing it from their truck! To top that off, one of the drivers did extensive damage to my 100 yr. old oak tree and another put a hole in my hallway wall with the headboard! On one of the deliveries, I caught one of the delivery guys trying to cover up damage with a marker before removing it from the truck! He said he was the delivery service manager! What??? This set was over 4,000 dollars. This happened a couple months ago and I still have not been reimbursed for damages to my home or property! The in home damage department has been rude and making up lies about what has been discussed!!! An unbelievable experience? Yes, but unfortunately true.

I purchased a mattress for my daughter on Saturday 8/29/15. The salesman said that the mattress would be delivered on Wednesday. My daughter called her aunt to confirm that she could take delivery on Wednesday. (My daughter had to work). When we called to confirm delivery, we were told that the delivery was scheduled for the following Wednesday, September 9, not the 2nd as indicated by the salesman (Grayson). Since then, I have called and spoken with a so-called Manager On Duty - Jocelyn, who informed me that the purchase could not be delivered on the 2nd, but she was able to have it delivered on Friday, September 4. BTW--she did not offer an apology at all and she was not very pleasant. While I was talking to Jocelyn, I received a call from the Ashley Furniture Delivery service who left a message to call back.

We purchase a leather set containing the love seat rocking chair and the 3 seater sofa. We were told at the store in College Station, TX that any tips and crayon marks or scissor tears as well as regular tips or just simply the leather coming off would be covered by the insurance. We purchased the 5 year insurance plan. Only to find out that it will not cover anything in it unless there is a giant hole where you can see through unaide the sofa or burn marks from cigar. So basically we were told unless it's a crater size hole with burn marks and the foam coming out they were not going to have it repaired.

Nothing with Ashley Furniture went well after my purchase. I purchased a living room set and rug. The rug is back ordered 12 weeks despite my being told initially it was available for immediate delivery. The couch had a torn seam and the delivery men attempted to use the leg of my furniture as a hammer. Customer service reps were rude and unaccommodating. When the replacement cushion for the couch finally did come the delivery was 3 hours late and only occurred after numerous phone calls from me.

The entire experience at the Hurontario and Eglinton location started off fine but then became awful quickly. The first day of trying to purchase a sofa and mattress was alright but then when I showed up the second day they kept swearing and saying they are giving me a crazy deal and not to listen to my spouse as she doesn't know what she is saying. Then I made the purchase and it had stains and rips and when I called the customer service to let them know the lady by the name of Helen ** (manager apparently) called me a liar and the information I gave her did not match with what the employees said. She was extremely rude and NOT helpful. Where do they hire these individuals? She is one of the worst individuals ever dealt with. STAY AWAY!

We purchased 2 couches exactly alike. One of the couches has the leather coming off. We also purchased the extended warranty. We had a guy come look at it and said he would get the top cover of 1 of the recliners. After 2 1/2 months of waiting and numerous phone calls, the warranty person came back to repair. He replace only half of the top padding and didn't put the padding back, so when you put your feet on the foot rest, it's like putting your feet on a board. We call back and are told by Lisa we have been there once and that's all we are coming. We paid $5700 for these couches.

My Husband and I bought a Sofa love seat recliners on July 4, 2015. Within two weeks the warehouse called us to come and pick up the furniture. When we got home with it, we notice wood shavings on the floor. The love seat, when you reclined the two halves, were rubbing together and had torn the material. We called Ashley, in two weeks they sent a replacement. When the they sent the replacement it was bad also. So we ask them to just send us two recliners. We had gone back to the store and picked out. When they were delivered one of them had staples sticking out one sided and material was warned in a spot on the back of it. When pay for anything you want good quality merchandise.

I purchased my living room sofa and loveseat on 2/14/14. The sofa started sinking to the wooden frame. The couch squeaks. We have no issues with the other furniture, however you must question the quality. We called regarding our warranty, which does NOT cover wear and tear!! The representative said it will be replaced no questions asked!! If you pay for the warranty you know that cost adds up!! THEY DON'T STAND BY THEIR PRODUCT OR WARRANTY!!

Absolutely junk furniture. I had a bottom piece of my sofa fail on me and this was just at the point of 1 year. Called and nothing they can do because it's past the 1 year warranty. The boards on the frame of the couch didn't even fit and joint up to one another. No screws or nails holding anything in place just staples holding the whole couch together. No wood glue. Looked like a freshman in high school made it for a school project with no advise or guidance. Shouldn't have paid more than $10 for this POS.

Ordered 2 months ago, July 4 sale. Paid for it via credit card same day, promised 2 weeks till sofa would come. Does not take that long to get a new heart??? What's wrong with you all? Will not for rest of my life say anything good about Ashley Furniture. Would cancel but we paid off credit.

I really do not know where to start as I am an extremely dissatisfied customer. I went to the Ashley Furniture store located on 4561 Hurontario Street, Mississauga, ON. L4Z3X3 (905)755-9030 back in July (I do not know the exact date as I went there on three separate occasions). I spoke to a sales person there and one of the store managers (taller one) who ended up selling me a Stearns & Foster mattress and Chanella table. They advised me that I would have to pay for delivery and I did not find it fair. I was also advised that they did not have the table in stock and after checking twice the salesperson advised me that I can have it delivered to my home August 22nd, 2015. I was not happy with that but decided to wait for the 4-week delivery.

We never really had a bad experience at Ashley Furniture in Greece, NY until today. The sales manager Joanne would only talk to my husband. Every time I would say something she either ignored me or talked over me until my husband repeated my question and then she would answer him. This was very frustrating and a horrible customer experience. You don't treat people like that.

What a great shopping experience! Salesperson, Syreeta ** was very knowledgeable and helpful. Store manager, Lee was very professional and accommodating, ensuring we were 100% satisfied with our shopping experience. Customer service was fantastic, letting us know when our furniture would arrive, and delivery crew was awesome! Can't say enough good things!

I am so unhappy with Ashley Furniture. I purchased a sectional in January of 2011 with money that I had received from my deceased father's life insurance. I wanted something I could keep forever and think of it as that he had bought it for me. I wanted a leather sectional because I knew leather lasted. Well, I didn't get leather, I got some ** Durablend junk. And that is exactly what it is. It is cracking, peeling, chipping, whatever you want to call it. I also purchased the Montage 5 year warranty just in case something was to happen. But that was also a waste of money. I have contacted Montage and they say that what is going on with my sectional is not covered and they can't do anything.

We have had our new living room furniture for only 10 months. We are older and have no children. I am a very good housekeeper and take care of things. The material on our two oversized chairs is already very worn. It looks like we have had the furniture for years. Very poor quality. Would never buy from this company again. Also the finish on all our new tables is a very poor quality. Shameful for the amount of money spent.

They need a new manager. I purchased a living room set last week. Had it scheduled for delivery TODAY! Text confirmations all week and a confirmation yesterday. They never showed. Dispatch said driver indicated I wasn't home, yet no route nor driver call in happened. Called the store, store said they didn't have my correct phone number!!! Worst company for furniture purchases.

We purchased our furniture from Ashley in November 2012. We bought a couch a chair and a love seat in the Dura Blend material. We have not had the furniture three years, it has then deteriorated to the point where it isn't even acceptable to donate. After less than three years, the Dura Blend has decomposed and flaked off severely!

After we spent over 20,000 dollars (still got the receipts) in the past 3 years they treat us like **. We recently bought a China cabinet and the door was broken and they re-schedule to send someone 3 times already beside sending us the wrong part. And when he finally showed up I wasn't home so they called me and I told them I will be there in 4 minutes and they said "sorry we can't wait for 4 minutes" even though I bought the china about 3 month ago and I been waiting since then but they couldn't wait for 4 minutes. I will close Ashley's credit card which is under my wife's name and I will never spend one more dollar there and I will never recommend Ashley Furniture to anyone that I know.

So excited we purchased a new home and wanted to buy new furniture. Went to Ashley Furniture and Tenisha ** was our sales person. We had to wait 3 hours for order to be processed, then to make matters worse she never called us to confirm if couches and loveseat was coming with rest of furniture as she promised she would do. After 3 weeks I called her she said "Oh gosh so sorry your furniture is not coming until Aug 18th." The order was placed on 7/5, and we were told 2 to 3 weeks.

First, the manager Marlene is very unprofessional and rude. Second, when we were trying to return the table because it wouldn't fit, they told us that it is a no-return, no-exchange policy (I am wondering if this is against the law). So, we ordered again (a big mistake) for the second time around. And this time, they scheduled it on a wrong day. When we tried to cancel it, they said, we will pay penalty and an additional delivery charge. Do not shop at any of the Ashley store. I spoke to the corporate customer service and they couldn't help either and they said, it is their corporate policy.

My husband and I purchased a sofa sleeper and the sleeper upon delivery was broke on one side along with a Recliner chair Which was broke as well. The couch scratched my hardwood floors and I called right away only to be treated as if I was the problem. Spoke with supposedly said Manager of Ashley stores in my area. She was rude and lied to me - told me point blank that they would not fix my floors. I will never step foot in Ashley Furniture. I am wondering do I have a right to sue?

So far, since I purchased (Jan 29, 2015) my leather sofas that have the electric recliners on the ends, Ashley has been here 6 times for repairs. Each time I call for a repair they send a service person to assess the problem. Then I have to wait for the parts for about 3 week to 6 weeks. For this last round of repairs, they have been here four times and said they could not repair the sofas because either the wrong parts came or not enough parts. It is now July 29th (3 months later) and the sofa is still not repaired. The poor lady who does the assessment and repairs could barely speak English. I wonder if this has something to do with the wrong parts. Today I called to find out why the latest part had not arrived. After the 30 minute wait, my phone went dead. Anxiety attack! Seriously!

We purchased new bedroom furniture from the Ashley Furniture store in Raleigh NC in October 2014. Due to moving into a new home, we decided to do the two year financing option (which was a task in itself and shouldn't have been with our credit rating but we finally answered the 20 questions over the phone that was required for financing). In addition to all of the finance issues, our furniture was damaged when it was delivered. They did replace it but only with my husband arguing with them.

Paid full amount of $2700. We waited for delivery. When truck came to our home, the two men unloaded a partial 'Leather Couch.' The outside framing was cheap, thin, and was cut and ripped in several places. The quality was not the same as what we saw in the store. We had sold our furniture and were ready to place new items---items we thought were quality furniture. We sent the truck on its way and stated we wanted to cancel the purchase and receive a refund. We drove to Ashley Furniture in Springfield, Missouri and stated we wanted our money back. We explained about the cuts and damages. The store said we had to travel to the corporate office, about ten miles away. We were told there were no managers at the sales store and that we must go to what turned out to be a warehouse and office. Small office with a security locked door leading to the offices? I wondered why the door had something like a lockbox.

On May 25, 2015 I went to Ashley Furniture HomeStore Outlet in Oakland to purchase a couch, chair and chaise. I paid for it in full $1700.00 and delivery would be before or by June 19, 2015. I got a call a couple days earlier and said they were on back order. This was never mentioned to me, I then would have had an option of that item. I was told it would be in by July 3, 2015. Well I called on July 2, because I hadn't got a call for delivery time, and customer service said it was still on back order and didn't have an estimated date. So I asked for a refund of all my money and they would get back to me?

Ladies and Gentleman, I advise no one, I mean NO ONE to give their business to Ashley Furniture! I have had an absolute horror story of an experience! It all started in May when my fiance and I made a pretty large purchase of over $2,500 for a 3 pc. sectional couch, dining room table, and 6 matching chairs for our new home. We had no choice but to have the furniture delivered for the furniture all comes directly from the warehouse located in Chicago. In addition, Ashley Furniture only delivers to our area on Wednesdays. Anyways, we had our furniture delivered for the first time on June 3rd. The couch was fine, but the table looked like someone had taken a hatchet to the surface. It was gouged everywhere and looked terrible.

We ordered the mattress with box from Ashley. We specifically ordered a firm mattress because of the back issue. We got a wait time of 6 days of delivery. We received the delivery on time but to our dismay, we found that the wrong mattress has been delivered. We tried reaching customer care - Service centre then and it kept on coming before the call automatically went off.

We bought a couch and chair from Ashley and the salesman talked us into an extra warranty. The furniture began coming apart by the leather literally shredding off of it. When I contacted them they said they wouldn't cover it. The furniture was not even two years old yet. I contacted the Office of the President and the lady there did help me by trying to get it covered. It took her about 3 months fighting for me and she finally got it approved after several tries.

Last week I purchased a coffee table and 2 cocktail tables at Ashley Furniture store in Kissimmee. They were supposed to deliver everything yesterday (Monday, August 10). Well, they forgot the coffee table at the warehouse. They called me to confirm delivery for today (August 11) between 8 and 12 noon. It is 6:20 pm and they never showed up; they did not have the courtesy of a phone call. I called the store 4 times and left 2 messages at the warehouse... Nobody called me back. I missed 2 days of work already and today I missed a doctor's appointment. The problem is that the table is no longer in the warehouse, neither in the truck... It is nowhere to be found.

We purchased a Sofa & love Seat with built-in electronic recliners in 2010: AS 2370087. AS 2370096. 1 month after the purchase, the electronics on the love seat stopped working. We contacted the store where we purchased it from and they advised to contact Ashley Furniture. Contacted Ashley Furniture and they said they will send out a technician to check out the love seat. Technician never showed. 2 years later the love seat & couch started to peel. The store we purchased the couches from closed down and contact Ashely Furniture again to see if they would help provide support for their product. They advised to find someone local to repair the couches. These couches were not designed to last. I have a couch over 20 years old and still, the leather has not peeled! Ashley's Couches are not made of quality parts.

For awhile now I've been wanting a bedroom set from Ashley's. My hubby finally agreed. Well, when they brought me the bed the screws fell out so I needed a whole new post. I've been rescheduled for the 3rd time. They have POOR customer service. They DON'T listen to the dates I'm asking. One lady also told me she was going to send me a $50 gift card. I haven't seen it! So I'm assuming she was just lying to get me off the phone. I went down to the San Antonio office which the ladies there were laughing. She also didn't understand.

Very dissatisfied and disillusioned with Ashley. Your advertising and reputation brought me to your store, your excellent Sales Associate David ** showed me and my wife exactly what we needed (a power sofa) and also sold us two matching tables and a service plan, none of which we had intended to purchase. We were clearly told the sofa was available as of 8/8/15 and could be delivered 8/11/15 (which fit our schedule and our need to have the sofa prior to some summer parties). This date of 8/11 for the sofa was confirmed a couple more time while we were in the store. There was no confusion about it. The two tables, we were told were not available until 8/27 and we agreed to shipment of the two tables on that date. Everything was confirmed several times. We concluded the order and paid a $1000 deposit.

Bought sofa from Ashley furniture 1 week ago. It smells awful and chemicals. The cushions are flat and the pillows can be folded flat. The fabric is scratchy. It was nothing like the sample in the store.

We purchased a table and chair set from the Ashley's Furniture in Baldwin, MO. It was the floor model and the veneer started to peel off after 3 weeks. When we called Ashley's, we were told all floor models are sold as is. Our sales associates did not state this nor does our receipt state this item is not returnable. Would never recommend buying anything from them.

The table and 6 chairs were first delivered on 7/3/2015. I was told they could not take back, that we had to call the store. The store told me to call customer care, with 10 minutes I had created a ticket. The first person who they sent out to look at the furniture said "too much damage to repair". So they ordered a 2nd suite. It came on 8/1/2015. The delivery people said did we want to look at it before they unloaded, we did. It did not make it off the truck. Damage to table (piece of trim missing also) so was told they could have another one out on 8/6/2015. They tried to deliver the same table and some of the same chairs. I am done with them but they keep saying they will not refund us our money, all sales final. How come we bought the furniture in good faith and they did not deliver it that way and they want us to take another chance.

I bought a bedroom set furniture from Ashley 2 years ago. The furniture smells really bad. I thought the smell would go away, but it still has not gone away after two years. I started have dry eyes or eye irritation and other unknown symptom. I suspected if the smell from the furniture was related with formaldehyde. I bought a test kit from Amazon. The test result showed the formaldehyde concentration is close to 1 mg/m-3 which is almost 10 times above the WHO recommended limit of 0.1 mg/m-3. I have exposed to this for over 2 years now. I just did the test today. I feel terrified now. Wondering if anyone has a similar experience.

We purchased this Furniture in 2010 and paid around $3,000 for it. After the salesperson convinced us that DuraBlend was the best choice to hold up to pets and kids, we choose the loveseat ottoman and sofa. They are super comfortable, and have held up nicely, however, the finish of the DuraBlend has started to peel so much that we have to get new furniture. My complaint is that the warranty that we purchased for it does not cover the peeling. We were unaware of this, and now we are stuck with 4-year-old furniture that looks awful. There needs to be a recall on the furniture.

We purchased this product with the 5-year warranty and just after the manufacturer warranty ran out we noticed that the couch was peeling where my husband's head rested when he reclined. I called Ashley service department and they told me to call the extended warranty number but since peeling wasn't covered to tell them that nail polish remover was spilt on the couch! Long story short after email, pictures sent, diagrams circled nothing has been done except to make me positive. I will never buy from Ashley furniture again. Previously we had a real leather couch from another company for 14 years and it never peeled - cushions broke down but the leather was still perfect after 3 greyhounds sleeping on it and kids playing on it for years.