Ashley Furniture Reviews

We bought a sectional and the covers start to peel off in 6 months. We called for a warranty claim and after continuously call for 6 months, they send a tech and then after 4 months from the visit of the tech we received only two covers and l asked the tech, "What about the other sectionals?" He called the manager in PR and the manager told the tech those sectional are out of warranty. I was mad because it took them 6 months to see my claim and the 4 months to send me only two covers. Therefore, we called Ashley Furniture in US and the answer was: All the Ashley Furniture outside US are franchise and they aren't responsible for the Warranty. I told the person that PR is a US territory, the answer of the person was hang the phone. And after 2 years we have a garbage sectional and still paying to the bank.

I am in the process of returning the power base bed and mattress that was purchased from Ashley Furniture on August 24, 2015. Due to their poor Customer service practices. Please accept this as my written claim during this matter. Sept 7th I received an automated call stating the delivery would be set for 1-4pm. I did not receive a call from Ashley's stating they were delivering the bed early. I received a text from my elderly mom stating Ashley's arrived at my home 11:52 a.m. By the time I arrived at 12:40p.m. the drivers were gone. My old mattress and box spring was taken to be disposed of as I agreed previously. The problem began when the set up of the base was 2 different colors and fabric. One side of the railing was left off and the base was cocked to fit, leaving the other side of the rail off the head board/foot board.

I went to Ashley Furniture to buy a queen sofa. The color I wanted was not available so I selected another color. It was to be delivered the 25th of that month. On the 24th, I received a call telling me the couch I ordered had need damaged and the replacement would be delivered in 3 weeks, but I should check in regularly because sometimes they come in early. So the delivery from the original date was a month late. The customer service rep told me they would give me a $100 in store credit. Remember the part about calling in early, I did and it was in stock. I was so relieved, but they refused to deliver it until the new date they had provided.

We purchased a MATCHING couch and love seat. Within 2 years the couch started cracking and peeling!!! The warranty that was also purchased does NOT cover this. CRAZY!! After several phone call (and being hung up on) and a few personal visits. They finally agreed to give us a credit for the couch. Now after a month - they call and want the couch back!! That was never discussed. We asked for a credit for the love seat since it's a matching set - NO! We will NEVER EVER buy anything from this company and I will continue to spread the word.

It was my first time shopping at Ashley Furniture and I purchased a very expensive mattress and a dining server. The sales lady was very nice but everything that happened afterwards was awful. First of all, delivery took several weeks. I was under the impression I could return the mattress within 3 days if not satisfied given it was very expensive but apparently she was only referring to the dining server. I would not have purchased it if I thought I couldn't return it if I didn't like it. It was definitely not worth the amount of money I spent on it and is as comfortable as a much cheaper mattress in my view and so I did not want to spend the money.

On August 8, 2015 I bought 4 piece sectional. Decided to add 2 more pieces ordered and paid for it. Ashley delivered 3 pieces. I did not like it and called them. They told me to give it a try and wait 2 weeks. The following week did not like it. So went in and picked out another set. Now I have spent 2500 instead of 2k but thats ok. Now it takes a month for delivery and not everything comes in. That's another 3 weeks. I am told they are going to compensate me something. After all is said they said I still owed them 310. Wow I paid cash and have a paid in full receipt. That's my compensation. Ok now they are coming to pick up my furniture and am getting a full refund. Never will I buy from Ashley again. This all ended November 5. That's 3 months.

In January 2015 I purchased a leather, power recliner, couch and a matching chair recliner. $3000 + in price. Plus they make you get the service contract which does not cover peeling, for additional money. I told the salesman I wanted real heavy duty leather as I have dogs. Within 4 months I noticed the seat cushions were peeling, sent pics and refused to pay on my account until they were replaced. It took the technician over 4 hrs to replace them. Would have been cheaper to just replace the couch in my opinion.

Unfortunately I bought some furniture from Fairfax store. I and my wife confirmed with one of the sales associate his name is Hassan that the North Shore server will come as it was shown in the catalog with marble on top of it since they didn't had it in the display. And he said it will definitely come as shown with a marble on top. Then when we received it was no marble. I called customer service too many times. They didn't do anything then they asked me to call the Fairfax store manager her name is Nicole ** and she kept ignoring my calls by asking the operator to tell me that "she is busy with other customer, she will return your call" which never happens. I really disappointed with that store. I had very bad experience. I will never buy anything from them. I wouldn't recommend it to anybody. Poor customer service. Very unprofessional sales associates and management.

We bought our sectional furniture and separate recliner from Ashley Furniture. We should have did our homework on "bonded leather" but were excited at the time with the look of our new furniture. I also will add that we spent $4,000. Buyer beware of bonded or durablend leather because within 2 years it started peeling. Ashley did repair the work and I thought we were done. Within the next year it was cracking and peeling in so many places that it was no need to repair. Upon calling they would only give us 20% of a new purchase. I explained that we really had junk furniture that no one would buy and I wouldn't be comfortable selling to anyone. Needless to say we still have it and it looks HORRIBLE. I will not go back and continue to tell family and friends of my experience.

Me and my hubby bought a Tempur Pedic bed and TV. It's been 1 month, never deliver Oct 2 to November 4.

I ordered a bedroom set (bed, mattress, dresser, box spring, night stand) from Ashley Furniture and was really excited as it was a beautiful collection. I just relocated to my new place out of Country and had been told my furniture would be here on a Saturday (1 month ago). I was staying in a hotel at this time and needed my bedroom set in order to move into my new place. Ashley furniture then stated they would not be able to deliver the mattress on this date, meaning I'd have to extend my stay at the hotel. On the Saturday I was delivered the first load of everything, and they had forgotten the baseboard to my bed, so could not assemble or have the mattress. Finally 2 days later I received the mattress and baseboard. Both times the movers did not have a cart or anything to help move, and complained the entire time as I live in a condo with a decent walking distance.

Ashley Furniture Mishawaka are scheming liars. My wife and I purchased over $6,000 of home furnishings from this store. The salesman hand wrote a list of each item we were purchasing with a total price on the bottom, the manager approved the sale. When we received the delivery we did not receive one of the items. I contacted the store and spoke with the salesman and manager whom both agreed to their mistake, however refuse to correct the mistake and provide us with all furnishings agreed upon. The manager told me that he can sell the coffee table to us for an additional $250, which of course is unacceptable as this item was one of the items agreed upon in the package. I have the hand written list of home furnishings from the salesperson as well as the conversation I had with the manager recorded (in which he clearly agrees that it was their mistake), they still refuse to provide the coffee table as agreed upon.

1st of all I traveled to a different state to North Brunswick, NJ location for the 1/2 price sale. They must think people are stupid. All the items tickets were handwritten prices. When I asked price on a bedroom set they said over 10k. Whaaaaat??? The old right the tags double the price and then deduct 50% trick lmao. Like I don't know how much furniture costs. Anyway I bought the bedroom set and a dinette set. A few weeks later I didn't like the dinette. It was a countertop design and wasn't for me. I called corporate several times, the store several times with no help. Same answer, you have 72 hours to return. I said I was never told this, they said it's on your receipt. Yes it is if you have a magnifying glass.

BUYER BEWARE! Purchased bedroom floor model from Ashley 4/2015, have agreed upon purchase $ in writing, paid bill & have statements to prove it! Now they are saying we didn't pay for all & are sending us statements saying we owe them $1000! Watch out bait & switch! FRAUD.

To be honest, I am too exhausted with my dealings with Ashley Furniture to write the shameful review of my experience they deserve right now, but because I just discovered this website, and do not want to forget to do this, I just want to say these 4 things. 1st- DO NOT BUY FROM ASHLEY FURNITURE!!! 2nd- Their furniture is made to look and feel great in the store, but is very substandard when you get what you purchased. 3rd- Read the fine print very, very thoroughly when it comes to financing, returns, insurance conditions, everything. They are very sneaky. Lastly, trust all of these customers negative reviews.

I bought a mattress with Ashley Furniture, was delivered Oct 27th, the most uncomfortable mattress I have ever slept on. Called to see about getting a replacement and they do not accept returns. Horrible service.

We bought a 2 Sofa sets from Ashley Store in Woodbridge, VA. All pieces have started peeling. I contacted the corporate office & sent pictures. Corporate came back to say there was nothing they could do. At the time of purchase I was forced to buy the protection plan. In some place the leather has peeled all the way off. Ladies at the service desk are very rude.

We have had delivery, product, service, and customer service issues. We chose to go to Ashley Furniture and spend the extra money as we were expecting reliable furniture and helpful customer service. Our experience has been anything but that. We ordered over $4000 worth of furniture, including a bed, dresser, a mirror, 2 nightstands, a couch, a coffee table, and a rug. We realized that the dresser, mirror, and nightstand would not make sense in the one bedroom apartment we had, so we called to cancel (within the 48 "hassle-free" cancellation window). We called the store as instructed and they would not let us cancel, insisting that we had to speak to the salesperson who sold it to us and he hadn't come into work yet. I don't understand why I have to chase this salesperson in order to cancel something off of my order that I don't want.

I had purchased a mattress from Ashley Furniture 2 months ago now. My boyfriend and I were happy to get such a deal that included the mattress, box spring and frame for an affordable price. We were told that delivery takes about 14-28 days normally but since it was just a mattress and didn't need assembly like larger furniture, we could expect it in about a week and a half.

Wow, I wish I would've read these reviews before I purchased or should I say attempted to purchase our new dining room set. Like many others talk about on this thread I experienced the same thing when it comes to the quality of their product. The first dining room table was delivered with the top separating and the glue exposed. (One would think that would be caught before the customer see it as it give you a very clear look at the product quality.) So I refused table and one chair that the wood was splitting where it was put together. All in all the delivery people were great and could believe how this table looked. I then make a complaint on Ashley website and was told this was not a corporate store and my complaint would be forwarded. Never heard from them. Fast forward a week and I get a call for the delivery people say they will make sure my next table comes out in perfect shape.

We bought a Loveseat & 2 recliners from Ashley's and all pieces have started peeling. I contacted the corporate office about this matter & sent pictures. Corporate came back to say there was nothing they could do & didn't see anything wrong. In some place the leather has peeled all the way off, but they said they couldn't see anything wrong!! REALLY!! I will NEVER buy from them again & warn everyone they don't stand behind their products!!!

I purchased the furniture within the first 6 months the furniture was "froing" and they couldn't do anything. They refuse to send someone out to look at it. The back seat cushions have completely flopped over and was told by customer care just buy some filling and stuff the cushions, that I was overreacting. I would not recommend their furniture - Over Priced and Terrible Customer Service!

Bought Ashley furniture in the past and two of three couches had cushions that will NOT stay in place. The first one had velco strips that in time wore out so guess they knew the cushions fall off easily. They flip off the couch or droop off the end. Nice looking on the show room floor and I bought the matching swivel chair as well. This couch is pure junk and I have already seen reviews agreeing with me. SO, new couch and what do I do with it to make cushions stay in place? I have shoved them clear back and pushed them in but they flip out the minute I sit on them. I am not a heavy person either. Luckily we don't entertain much. Kind of scary that the couch isn't user friendly.

Spent over $10,000 at Ashley Furniture. The furniture was to be delivered in 14 - 28 days. Two months later we received a partial order. They now claim they need another two months to fill the order, four months total. We spent a couple weeks talking to customer service and got nowhere. We heard every lie and excuse humanly possible. The bottom line is I have been watching t.v. on an air mattress and folding camping chair in my newly remodeled family room. Do yourselves a favor and shop elsewhere. Once Ashley has your money they could care less about you. I did not read the reviews prior to my purchase. DO NOT MAKE THE SAME MISTAKE I DID.

I'm Back to Consumer Alert. I will NEVER shop here again. All they want to do is close the sale. They could give a crap about any issue. I purchased an electric base for my Tempur-Pedic mattress based off their bed expert's recommendation. We wanted a more professionally built version to raise our heads then board lifting up the head. We got the base installed, and when I got home it was sitting on the floor. So first lie from Ashley was it arrives just like this. In the show room it's sitting on this pretty gray cloth base thing with black legs. Mine, sitting straight on the floor. When I call and say wuzzup they say "Oh we will send a base out", then they send this cheap little metal put together bed frame thing like I had when I was a child.

I'm not sure how this company can still be in business and nobody does anything about it. They are a complete fraud and they are selling furniture that they know is crap. I was conned by the aggressive salesman who not only lied about the quality of the furniture but also lied about the warranty I purchased. The dura-blend couch that they sold and told me that my warranty covered in case of damage is the worst material you could ever buy for furniture. Now they basically told me that so what the salesman lied to me and there is nothing I and they can do about it. This is the Ashley Furniture located in Fairfield NJ.

I took the day off for furniture delivery. I received a call that the truck broke down. (I guess they only have one.) My only options are to take another day off work or a Saturday delivery. I'd rather not take another day off work because I have NO confidence that this won't happen again. Saturday doesn't work because I am out of town on the weekends. So they have my money and I have no furniture, and they're going to charge me a 10% fee if I cancel the order. How is this right?! Can't they rent a truck from U-Haul so they can still deliver the furniture. How does a company like this have one truck?! And no back up plan when things happen. I want to cancel the order but I should not be penalized 10% for their failure to deliver. How is that right?

I have a real leather sofa from another store which is 7 years old and no signs of peeling whatsoever. I will never buy furniture from Ashley furniture and I'll make sure none of my family members and friends set foot on this store.

The bed was delivered and that night as we were putting the bedding on, we saw there was a huge gap at the end of the bed. Our daughter (toddler) could fall down through this huge area and fall to the carpet. We asked the sales rep when we bought it and they said, "Yes. The California king bed frame would work with the Eastern King." On two different occasions I asked about this, "Yes it will fit and there would be a little gap like in all beds." Ok thinking 1 inch or so. A whole toddler's little body can fit possibly 6-8 inches gap. Now, we have talked to the store and back and forth. Manager/Sales clerk/store/Customer service. Now we are at 4 days later. We are talking to Customer Service for 41 minutes, they say it is the store's responsibility. So now we wait on Saturday for another manager to call us back. Really! Make it right!

I never contacted the store because I knew from others how difficult they were to deal with. I had an issue in the past with them too. I purchased the DuraBlend, so-called high quality, last forever sectional and recliner. I kept blaming everyone for the materials coming apart. The recliner looks so ghetto it's about ready to hit the curb after barely 3 years. It should have gone curbside last year. But I hate to spend more money. The sectional also did not hold up. I have had other previous leather type furniture that I have handed down that still looks better in my son's house with four dogs. I will never buy anything from Ashley again. EVER.

I will AVOID ASHLEY FOREVER! Horrible customer service. We purchased a bedroom set, which came with wrong slats. During the weeks when we couldn't use the bed (and the room since mattress and box spring were taking up the rest of the room), we called 20+ times talking to their store manager and sales leads Marcus, Ronny and Justin who kept promising they'll call back in an hour, tomorrow morning, by end of day to resolve the issue, but never called back. We finally gave up on the store people and called customer support and again explained the exact problem. They sent a tech over without the slats! We finally bought the slats and center support from Sleep Train who were really good. Wish I had just returned the bedroom set.

I have to say that I was leery of purchasing a couch at Ashley because of the bad reviews, but I couldn't find the couch anywhere else. The couch was delivered this morning right on time and in perfect condition. I was told after paying the couch off it would take 4 to 5 weeks for delivery, it was 2 weeks and I am thrilled with the couch and the customer service I received. I would recommend Ashley Furniture in Salem, NH for all your needs!

End of August I went to the store and I ordered furniture for over $3000.00. First of all we had to wait 2 weeks for our delivery. When the first bedroom set finally arrived there was 3 missing pieces. The delivery people assembled the bed but they said it was not safe for anyone to sleep on the bed. I did refuse to take the order but they called the store and spoke to customer service, they apologize and promise me within a week they will send someone to take care of it. 1 week later the 2nd bedroom set was delivered and again one of the drawer was broken, and again they call customer service, at this point I was very upset, and I said that I wasn't going to sign the delivery paperwork, and customer service assured me that both things will come together by next week.

I purchased the Patola Sectional on 10/3 and decided to save myself the $139.00 delivery fee by driving 50 miles to pick up the furniture myself. When I got home and unwrapped the Chaise, the legs were already on it (but not the other 3 pieces) and it looked like someone and their dog had laid all over it, plus it had a tear in the back pillow. I immediately went back to the store and was met with the B.S... I was referred back to the Warehouse, Trivette, where we picked up the furniture who wanted to charge me again have my used furniture repaired! Wow. I paid $1600.00 for a used sofa that they now want to repair and they want me to pay for it. This is war.

Recently purchased leather sofas for family room. The salesperson that assisted me was helpful however he ordered my sofas incorrectly. The first delivery was a terrible experience. They dragged the sofas inside the house, brought me a cracked glass table that I'm waiting to be replaced but is in back order. The 36 months no interest is charged an additional 3.5% to the minimum balance. A total waste of time for products that are not worth the money. Stay away from Ashley's Furniture. This company does not care about the working class community and the people that are honest enough to purchase from their establishment! They are a total rip-off! I will never purchase anything from them again.

I purchased a leather sectional and bought the insurance. My daughter wrote on the cushions with a pen and also, the center console was damaged. They want you to make the claim within 5 days or it won't be covered. Well I did and they came and took my console and told me they would be back to dye the furniture. Well it's been almost 4 months and I'm still waiting for my console and the dyeing of my furniture. No one can help me, not even the store. I'm at the mercy of the furniture repair company.

If only I could give them ZERO stars!! I made a purchase on the evening of September 4th 2015. The transaction included 4 dining room chairs, a dining room table, a bench to match the table and 2 hanging lights. Total was approximately $3000. I was originally told that the bench wouldn't be available until November 6th. A bit long, but since everything else would be delivered on October 17th, I could manage without the bench until a month later. I was assured that everything else would definitely be to my house on October 17th, that there were 3 tables coming on October 15th and as long as we finished up things that evening before anyone else made purchases that there would be no issues.

Purchased a couch and love seat on 9/22/2014 from Ashley Furniture in Salem NH. Have wearing of leather on both items. Contacted them and have had Ashley techs at the house on 2 occasions to fix the back wooden stays on the back (broken) and look at the wear areas. Their response (excuses) was not acceptable nor were their recommendations. Basically quoted procedure to maintain leather (this quote came directly from eBay). Didn't know eBay was in the furniture business. Furniture was maintained properly. No recourse from them or the BBB. Check Ashley's complaint list and it is over 1250 complaints. Add me to the list. Sad business practices.

I will NEVER go to Ashley's AGAIN!!! Worse store ever!!! They sold me this mattress saying I can return it and I came back telling them I'm not satisfied. When you lay down, even springs are being felt and it's been 6 months!!! And they ignore my calls, never return my calls. The sale customer called us a liar!!! I been calling and nobody helps me! I'm never coming back and don't recommend no one neither!!! They are thieves and liar just to make a sale!!!

Purchased 4-2014. Also purchased 5 year "No Worry" Warranty. One month later end tables and coffee table veneer began peeling off. When contacted Ashley refers you to Value City for all complaints. Told to take pictures and send in - only way to register complaints. Actually didn't know how so we just figured we were beat. BUT then couch and loveseat literally leather began peeling off. Taught myself how to send pictures this time. After several phone conversations a man came out to see furniture, took pictures and a week later we were told that it is regular wear and tear and there is nothing they will do. We even asked about extended warranty.

This is the worst furniture I have ever purchased. I purchased a couch and recliner two years ago. The chair has rips in the seat and the couch is coming apart on the bottom and sides and I can see the staples that were used to put it together. The pillows on the couch have feathers that are coming out every day. I contacted the store and they gave me a number for the purchase protection company for the protection I purchased at the time of purchase. They told me they would not cover this because it sounded like a manufacturing problem and to call the store back. I did and was routed to a young lady in the warehouse that told me that unfortunately the manufacturer's warranty only lasted for one year. I told her that this was ridiculous and that furniture is a big purchase and should last longer than two years. I had my last living room furniture for 12 years and it was still in good shape when I sold it.

My wife and I had made another large purchase with Ashley Furniture, we financed $4200 and put a little over $600 out of pocket (debit card) for the remainder of the purchase. My wife and I had sold our old furniture and had it picked up private party the night before our delivery from Ashley Furniture. The morning of our delivery Ashley Furniture Delivery called to inform us that our mattress is now back ordered. I immediately contacted the local store from which we had made our local purchase. They were unsure of the exact status of our mattress and basically we would have to wait and see if it came on the delivery truck. Delivery truck eventually showed up and our mattress was NOT on the truck. I called back our local store and spoke with the store manager, he was going to send out a temporary mattress because our mattress would be delayed a couple weeks.

I thought I did a lot of research try to find the best sofa that would last the longest. Ashley is advertising their DuraBlend to last longer than leather. Within a year of purchase, the sofa started peeling. I contacted Ashley and they said that I had to take it to the store that sold it to me. The store told me that I had to contact Ashley in order to claim the warranty. It's a neverending loop. Don't buy Ashley sofas. They are not backing their product and the product is horrible and it doesn't last.

I purchased a queen size mattress and headboard/footboard from Ashley Furniture in Milpitas. The customer service in the store was great. It was delivered and set up with no problems. However when I laid down on one side it was uneven and pitched me slightly toward the center of the bed. Nothing you could see by looking at it, but definitely off structurally when you got on the mattress. The other side was ok.

I ordered a bedroom set from the Ashley Furniture Store in Concord, CA, on Saturday, Oct. 10, 2015. I also ordered a small table that I ended up canceling the next day. I spoke with the manager, John, to cancel the table and he indicated he would speak with "corporate" about my delivery date. Someone was to call me within the next two business days to arrange for a delivery date. I didn't hear from anyone so I contacted the store. The first lady I spoke to told me the items would arrive at their Oakland warehouse on 11/14, a month after I placed my order. This was unacceptable to me since my salesman told me I should receive the items within a week. I was put on hold, and miraculously, the next person I spoke to told me the items were arriving the next day and I'd receive a call next week about a delivery date.

I purchased a set of mattresses for over $3K. Salesperson made a mistake and one item that was delivered was wrong. I asked them to return it. They refused to give me any proof of return and a week later this item still didn't show up in the warehouse. The store refuses to do anything by phone so I traveled there for 40 miles twice. I do not expect a refund because they seem very cagey and dishonest blaming one another for the mistake so this experience will cost me about 1K. The salesmen were extremely solicitous while selling but are nowhere to be found when I need them now. I will complain wherever I can think of but DO NOT BUY ANYTHING FROM THIS STORE.

We bought about 4,000 dollars in Furniture on their 5-year no interest plan. They made us buy insurance for 499.00 dollars. Said if we didn't use it the money would be returned. We went in to pay off the furniture early (2 years), refused to refund the 499.00 until 2018! Said we might need the insurance. We don't want the plan but that makes no difference to them.

Hi, I bought a complete living room furniture from Ashley Furniture including a leather 3-piece recliner sofa along with a love seat and recliner. I bought this 4 years back including purchasing an extended coverage plan. After about two years, the leather sofa started to show discoloration indicating issues with the quality of leather. I called the extended service and they could not cover this. I called the store and they promptly had that corrected. I was so happy! Now after two years, the same problem. I called the store and this time they said we cannot help you. This is now not covered. I explained to them that this is a product quality issue. Leather sofas are not supposed to be replaced in 4 years and if so, Ashley should have mentioned that their furniture is a use and throw product after 4 years of use. The store told me that you can decide to replace the sofa or live with it as this is not their concern.

I have purchased from Ashley in the past because the furniture is affordable and I can generally get what I want. But they lie, lie, lie, and then they lie some more. I bought a sideboard from them yesterday and was ASSURED it would be delivered today (Sunday). "You'll get a call at 7:45." Never happened. I had to call them. I was told it wasn't scheduled. After going through myriad hoops, it is now scheduled for NEXT Saturday. Buyer BEWARE. THEY LIE.

Nobody likes to have to sue somebody. I've done it once in my life and it really sucked. Thanks to Ashley Furniture have to release the kraken legally and it is a stress nobody would want. Nobody would want the wrong couch delivered by a total piece of crap of a delivery guy, and a store that refuses to resolve the matter, even when they sent the wrong couch.

THE WORST FURNITURE BUYING EXPERIENCE EVER!!! Delivery men left couch wedged in the doorway, couldn't fit it in, so they left it right there and left!!! I purchased a whole new living room set, 12 pcs total. On the delivery day, the two men that came with my items, started with the sofa. These guys were shorter and smaller than me, a female who is 5'7" and 125lbs, spoke almost no English and could not lift, rotate and move the sofa!! They couldn't fit the sofa through the front door and ended up taking the door off the hinges.

I bought a sofa and a loveseat from Ashley furniture on 12/2014. A few months down the road they had to come and pick it up because one day I went to sit down and the whole wooden frame just broke so I decided to upgrade to something of better quality and much more money and 2 months down the road the leather material was peeling. So they picked it up again and sent me new ones and now the wooden frame is cracked again and they sent a repair company to repair it and the job the person DID was horrible. He DID not even bother to change the cracked wood. And I have pictures of all of this and sent it to Ashley furniture and their response was that they use a very good repair company even after I sent them the pictures of the job done.

Many reviews have been written against Ashley Home Furniture and nothing is getting done by them. This just show how much they care about it... Anyways, here is mine. I bought a living room set consisting of 3 pieces recliners seats, love seat, sofa and recliner... The fabric on the love seat is peeling off - making it look like is an old piece of couch. I contact the store and was told to send pictures of a sticker where all the information is located. Well, the tag is missing and Ashley will not honor warranty because of that.

We purchased a new dining room table and the varnish is coming off from where we put our plates that we eat from. Not hot serving dishes. We contacted the company and they said that is not their responsibility to repair. They said we had to misuse the table. I'm sorry I purchased a dining room table to eat from. How is putting plates on the table to eat from Misusing the table?

On July 2015, I purchased Queen Bed frame but the foot board has been damage and factory problem. I called customer service and they scheduled the appointment but they didn't show up twice and finally, I mad and one of technician visited us. He confirmed that the foot board was factory mistake and promised me to exchange new footboard. They didn't keep the promise - 4 time exchange and finally, 5th time, they changed it today, Oct 7th, 2015. But tonight, I found that the footboard is not the new one and it is used one. It is White foot board but under the frame there is crack and each side of footboard has chip and damage. It is definitely not new one. I purchased NEW BED FRAME. But they lie and dishonest warranty service makes me so disappointed. I strongly not recommend Ashley and I will tear the Ashley card and never ever buy Ashley anymore in my lifetime.

9 months ago my husband and I went to Ashley Furniture in Rockford IL and for 3 days we looked at couches. Our sales lady Patty helped us out. When we found the couch we wanted (a memory foam sleeper couch because it is what my husband and I are sleeping on) it was $1169.98. Patty told us to spend $100 to get the 5 year warranty and it would cover anything that would happen to it (we have 2 kids that like to jump) so we made sure it covered if anything BROKE. Well about 3 weeks ago I sat on my couch and a corner piece broke off and the whole bed fell. We cannot pull our bed out and the whole couch sags. We have been sleeping on the floor.

Less than one year ago I purchased a new Ashley sofa sleeper. The sleeper mechanism has pulled away from the inside of the frame so I cannot use the sofa as a sofa or a sofa sleeper. I contacted the consumer affairs department at Ashley & sent them the required requested info & they told me they would review it & get back to me in less than 2 weeks. They never called back. After 3 weeks I called them to find out they had washed their hands off it & would take no responsibility because I had purchased the sofa from a store that was going out of business. I did not purchase a floor model however I ordered it & received the sofa/sleeper 2 weeks later.

About a year and half ago myself and wife bought a living room set (sofa+love seat+coffee table+2 end tables+2 lamps+area rug) from Ashley. The sales lady sold us an extra warranty from store. We was told warranty covers everything except pet damage plus the manufacturer warranty over $1200. After about 6 mo. the sofa sank in, we thought it was just a spring but when we called Ashley they sent us a form to fill out. We sent it back. Then finally after about a month a tech guy comes over, looks underneath and shows us the frame was busted and tech guy was blaming us!

Bought family room furniture from Ashley Furniture back in 2011, bonded leather sofa, love seat, chair and ottoman. Just after 4 years, bonded leather fading and breaking up fast and looks like 10 year old sofa set. See attached pictures. Went into store to complain. Sales reps also agreed that it should've lasted much longer. They suggested to contact customer service, did so. CS told me to email pictures. After reviewing pictures they agreed to send furniture manufacturer for repair or something.

After Talking to Ashley Corporate. I was offered a Full Refund but only to re-purchase something in their store. Although I didn't want to buy from Ashley Furniture again. I took the deal with hopes this new set will be better. I did not repurchase the same exact sofa but a different top grain leather brand. Once I contact Corporate they made the full refund within that same month.

I purchased a sofa and love seat set from Ashley Furniture as a gift for my wife. I visited the store a few times as I was shopping around for a very nice leather set. The sales person assured me that I should buy from them and that they have great warranties that cover anything. Well, a few years down the line and both the sofa and love seat have scarred areas and peeling. The love seat is rarely used as there are only three people living in the household. The furniture is never hit by sunlight as their location is in the middle of the room where the windows aren't placed to let the sunlight hit them. The love seat despite not getting much use, is just as bad in condition as the sofa. I called Ashley and of course, there is nothing they could do.

I purchased a Ashley dining room table and within one year the bench broke due to poor quality. It has now been ~3 years and I have one functional chair and a table that wobbles. I spent 1300 dollars which was inexpensive, but if I had known it wouldn't had lasted I never would had purchased! Never again will I buy Ashley anything!

I bought a bedroom furniture set for 2500 before 3 years. The bed was broken in less than 8 month on one side. Now is broken again. This company have a very poor quality.

If I could give 0 stars, I would. This has been the worst shopping experience of my life. I do not even know where to begin with this company... Furniture did not arrive on time. It was a week late and I had to wait 4 weeks for it to be made in the first place. Had it been delivery, I guess it would have just been annoying, but it was pick up. So they called us to come and get it, yet when we got there, it was not there. Too bad for me and my hour drive each way... twice.

On July 4th 2015 I purchased what was described to me as wooden bedroom set. It took a month to get the set of furniture delivered. When it was, there was considerable damage to several pieces, holes, and broken parts that had been repaired, NOT the new undamaged set I had expected and what appeared to be silver paint on the leather of a bench. I contacted Ashley and they agreed to replace the damaged parts. After 3 attempts at replacement pieces, none of which were free from as much damage as the original delivery and the non-delivery in almost 3 months of another piece. I informed Ashley that due to the inferior quality (it turns out that the furniture was a mix of wood and a plastic shell covered foam composite) and service that I decided to return the purchase. I was informed that I signed a contract and that I was denied the opportunity to return the set and have a refund for payments made.

I ordered my 13 year old daughter bedroom furniture for her birthday gift the end of September. I placed the order in July and I STILL do not have all of the furniture. Needless to say, I have a very disappointed child. The bed, one dresser, and cosmetic table came just two days before her birthday. I was told the other two pieces were damaged and would be here soon. I received a call two days ago that both pieces would be delivered today. So, I take another day off of work and wait for the furniture and only 1 piece was delivered. When I called to complain, the manager was NOT available and this is the third time I have tried to speak to a manager. The customer service rep could not tell me when I will receive the other piece of furniture. I WILL NEVER PURCHASE ANYTHING FROM ASHLEY FURNITURE AGAIN.

Ordered a full furniture set March 2015 (sofas, tables, lamps, rug, blanket, pillows). Furniture was supposed to be delivered end of March, received 1 sofa in April. When I called they had changed the delivery dates without notification. I explained that I had guests coming in town and couldn't have just one sofa, they apologized and had the other furniture delivered one week later. When I received the coffee table, it had some damage so I immediately contacted them and they had someone come out to try and see if it could be fixed, it could not so they replaced my table within a week or so. When everything was finished they offered to compensate me for all of the issues and I received a 150.00 Ashley gift card (which doesn't buy anything really) so I was pretty annoyed. Just received a check for 350.00 in the mail as part of the refund. All in all, I love the furniture and they compensated me pretty well for all of my trouble.

I bought 3k of this bad stuff, 2 love seats, 1 recliner for my wife and me mid at the end of 2013. 18 mos later, every piece is peeling and Ashley Furniture says "sorry". The first piece started peeling just after 1 year. I "assumed" the fabric warranty was longer and changed the loveseat with the unused loveseat. A month later it was peeling on the seat and back. I called Ashley and then got the news about the warranty. The CS rep would just keep saying "It's out of warranty." At 3K for 18 months of use I continued with aggression for 6 months and finally stated that I was turning it over to a local TV consumer station for arbitration.

I purchased two reclining couches from Ashley Furniture with the assurance they were of great quality and would last many years. Since my husband and I are of retirement age we wanted something nice to last the rest of our days. In a year's time, the material was peeling everywhere! Even in places that you don't touch when you sit. I took pictures to the store and was told it was normal wear and tear so it wasn't covered under any warranty including the extended one we purchased. They would do nothing! A lot of $ for furniture hardly used & looks horrible.

I went into the Jensen Beach, Fl location and purchased a bedroom set that was delivered to me on 3 separate occasions of which I never took possession of any because they were always delivered with some type of damage. I kept calling the salesperson that I dealt with and each time he assured me that they would make sure the next delivery was in better condition. Finally, I decided to purchase a different set and because I selected a 6 month deferred interest finance option with one of their banks that they are in cahoots with, I specifically asked the salesperson if he could update the date of purchase since I made a totally different purchase. He assured me that he would and it would not be a problem. My original purchase took place in January, the second in February with an additional purchase that had not been made originally which made the sales total even greater than the original purchase.

I purchased a leather couch from Ashley only a year ago, color is coming off of the leather and the seat is starting to sag. Very poor quality and of course my claim was denied. Yes I purchased the 5 year protection plan also. Will not purchase this brand ever again nor will I ever purchase the protection plan from MFS.

Read the fine print before financing, sells the 0% but hit you later with 28% revolving credit after promotional period ends.

Do not shop here! We received used furniture as new this past weekend! It was filled with food, it was sticky, and hopefully now we won't get bedbugs from this used furniture! BEWARE!

I wish I read these reviews before I purchased the product. I bought a love seat and sofa called the Ashley Exhilaration Chocolate. The floor model was a lovely color, the leather, soft like cream, the cushions were soft and comfortable and my feet could touch the ground when I sat back. What the Coleman outlet sent from the Ashley warehouse was of a different color, rough leather (poorer quality) and the cushions on the backrest and seat are hard like a rock, and my feet do not touch the ground. I spent a whole day speaking with people from the Online Coleman outlet and the Consumer dept from Ashley's, as well as talking to salesmen at the store. No one will take responsibility, and although I've been told by the Coleman rep Melanie that it does look different than the store sofa (I texted her pictures) "the label under the sofas are Ashley's and they are what I ordered" she said.

The quality of the furniture is horrible. The sofa lost its threads within months. TV table was structurally faulty. $3K dining table veneer surface is coming out like a balloon. I have maintained the furniture in a very delicate fashion. They want you to read all the details when you purchase it and will fool you with a five years insurance plan from GUARDSMAN. These GUARDSMAN people are even horrible. They only cover accidents and during the purchase of the product they will never explain it to you. Claim process is extremely painful. DO NOT BUY GUARDSMAN insurance from any company. They are CHEATERS. My overall recommendation is DO NOT BUY ASHLEY PRODUCTS, they are CHEAP in terms of quality and they DO NOT PROVIDE ANY POST-SALE CARE.

BUYER BEWARE!!! If you are looking for a headache this is your place. They offer you "the best deal", take your money, kiss your a$s and after they treat you like **. Their customer service is HORRIBLE. They give some fake 4-hour window for delivery then call you every two hours after that to let you know they're going to be late. They end up showing up to your house at almost 10pm at night when the delivery suppose to be before 5pm. Then when you go to cancel your order they give you some bs that it has to go through corporate and it will take 10 business days. I don't know how this place stays in business with their low-class service.

On 9/19, we walked into Ashley Furniture store in Fairfield or I should say on our way to Fairfield Ca. to purchase several furniture pieces for one of my properties in Benicia Ca. We were recommended to this store because we had several clients that mentioned Ashley Furniture in Fairfield Ca. has some good selection. So we decided to take a look. Right off the start when we walked in we knew the store had low-quality items, which the pricing on the items were evident of that. However, we kept an open mind and started to look around. A salesperson approached us. We started asking him questions and he was obviously confused by so many of the promotions that was going on.

My wife and I purchased coffee and end tables from the store on Monday. They delivered the items to us Thursday. One of the tables was not level and the delivery guys could not fix it. I tried to call the store that evening to tell them (this was also stated on the delivery sheet that it was not level). My wife called to tell them she was bringing the items back, which she did so the very next day (less than 24 hours). She spent 3 hours at their store, and picked out tables to replaced the tables that was damaged, and then Anthony told my wife that she could not have the tables on the floor. He then told her she could not return items and that they had a no return policy but the statement on the receipt clearly states they do have a return policy. She asked him if he worked off of commission and he said yes, he does and she told him she will never, and I won't either, buy anything from Ashley again. He said to her, "Well you would return it anyways."

I purchased a Durablend recliner couch from Ashley furniture in Pasadena TX and purchased the Warranty from Montage Furniture Services because I have small children. The store salesperson said it covered puncture damage or Acetone damage. I just submitted a claim because my son decided to take a toy and hit the couch causing 3 puncture marks. The claim was denied because they determined that the damage was due to "general wear of the cover."

Purchased a mattress and box springs with a new bedroom suite. We spent thousands with this purchase. Within two nights on the bed it was so uncomfortable it made mine and my husband's back and neck hurt. It was like sleeping in a hole. We called to have it replaced and they sent someone to assess it. After spending two minutes with a measuring tape he decided it was only 1/2 inch deep and couldn't be replaced. He also mentioned a small paint chip (which was there when they delivered it!) on the very end of the mattress. I told him it was there and even the delivery people had seen it! I also mentioned it had been in the protected mattress cover since they delivered it (you know the one they push on you to spend an extra $100!).

I would rate NO stars but made me at least give one. Ordered a bed, media center w/ fireplace, two night stands. On delivery day the deliverymen showed up and told me there was no hardware for the bed. After a long silent stare, I asked "what are you going to do?" The delivery guy said "I guess call dispatch." They took the bed back and said they will call me.... so sleeping on couch for 10th night. Prior to leaving I asked if he was going to install the fireplace, his response was no and told he "what I have to do to install it." I inspected the furniture and it was crap! The molding on media center was not flush so unfinished wood was showing and there was a scratch.

I scheduled my delivery far out so there wouldn't be any problems and guess what, no delivery. If they do not come thru on the next delivery date I will cancel my order and sue them for my money back. Horrible service. They take your money and run.

BUYER BEWARE: I had a horrible experience at the Willowbrook location in Tomball. I purchased a girl's bedroom set from this store. Initially I picked out the bedroom set that my daughter liked and put it on their layaway plan to get the items held at the sales price. This gave me the opportunity to look around at other stores to see if we could find something better at a more reasonable price. After we finished checking out the other stores, we decided that we were going to go with the bedroom set at Ashley Furniture Store. We had been given a great cash price on the twin bed, dresser and mirror so I thought. When I went to pay for the bedroom set I asked the sales manager when would the bedroom set be available. He said "once you pay the balance out I will be able to know when it's going to be in stock and ready for delivery".

I ordered a bed online. When I received it furniture was damaged and not only half painted but sloppily done. I tried to be fair. Even offered to take with my card being credited. However I saw I was being charged far more than what I paid as well as customer service avoiding my calls and making up excuses to get me off phone. I contacted my bank and at this point I just need them to take back this junk they call furniture and end this relationship. I also have a pending dresser but at this point looking to be done.

I purchased two large electronic recliners from Ashley. The one they put in my bedroom was defective from the start. The padding on the leg lifts was inadequate so that the wooden boards would cut into the back of my legs cause me great discomfort. I had to put a pillow under my legs to use the chair. It was a real hassle every time I got in/out of chair. Finally, the metal cross bar under the chair broke and the chair was not repairable. I had purchased the repair/replacement policy. They sent an agent to my house who determined that the chair had to be replaced. It has been 90 days since they came and now I find that 1. They will not deliver the chair back to me (I paid to have it delivered in the first place) and second they would NOT remove the broken chair from my bedroom. I am 71 years old and have congestive heart failure. I cannot lift this chair nor can I load it into the trunk of my car.

Purchased a mattress from Ashley Furniture about 6 months ago, paid $1,600 for it and thought it would be a decent mattress - WRONG. It is now like sleeping in a hole on this mattress. Filed a request to have the mattress examined, they sent someone and the result was that the mattress is sinking in only 1/2 inch at this time so Ashley Furniture will not do anything about it. I spoke to several reps over the phone and got nowhere. If you want a good mattress do not buy one from Ashley Furniture. STAY AWAY FROM ASHLEY FURNITURE.

I wish I would have read reviews on Ashley Furniture before purchasing with them. My boyfriend and I moved in together recently and purchased our couch with them two weeks before our move-in date. Our move in date was August 15th and we had a promised delivery date of August 22nd. They ended up calling us and telling us the couch wouldn't be here until the 9th of September. We called back to confirm that same day and they told us it was actually going to be the week after that.

Our family went to Ashley Furniture to purchase a family room suite. We were told that there was a material that was as good as leather but didn't cost as much as leather. We believed them. For the first 8 months everything was fine. Then the furniture started peeling. I was told it was from body oils. After many phone calls, I got them to come out and put the same material on but about two months later it started again. It definitely is not from body oils because our love seat was moved where it was in a spot no one wanted to sit in and it is peeling just as bad if not worse than the couch. I will never buy from them again.

We purchased a kitchen table set from Ashley Furniture Store in Tom's River NJ since Fourth of July weekend sales. We were given a delivery date of August 12. Since that time we had 2 cancellations on our furniture with phone messages saying factory defects. Today was our 3rd delivery appointed day. We waited all day... after the window of time came and went we called to hear that we were not on the delivery schedule even though we received 2 prior phone calls alerting us about delivery. We have donated our old kitchen set... thankfully we do have a dining room set or I guess we would be eating on our kitchen floor. Very poor customer relations on their part. We would never recommend Ashley Furniture store to anyone!!!

Purchased a new construction home and went to Ashley's to furnish one room. They were the first company to deliver on 9/2/15. We were not live there and me being in NJ at the time had to arrange someone to accept delivery. The delivery guys came and set up room upstairs. My person signed and they left. She immediately went upstairs and saw Damage to every wall and carpet. She called me and I called the store immediately. The store contacted the drivers who denied any responsibility. It was not until I produced a security video showing them doing the damage and trying to hide it that they came back to take pictures. At that time I was so mad that I wanted nothing to do with Ashley's that I told him to take the furniture back. They told me I could not, that we accepted delivery.

Ashley Furniture sells a brand of synthetic leather they call "DuraBlend". It is a composite of leather and a poly-binding compound that they claim to be "even more durable than real leather". This is just not so. They are snake-oil salespeople. There are literally thousands of complaints of this "DuraBlend" covering flaking and peeling over time. With some customers, like myself, this problem started after just a couple of years - with many others the deterioration started occurring after just months of use. Even if you purchase a 5-year extended warranty for protection against defects over the included 1-year policy, they will not honor it claiming the flaking and peeling is "normal wear and tear", which is incredibly dishonest.

My wife and I shopped for living room furniture on July 4, 2015 and decided on making the purchase at Ashley Furniture. As indicated on the contract, the purchase should be available for delivery in 2 to 6 weeks. Sometime during the last week of July, we received a call from Ashley indicating the purchase would be delivered the following week, that being the first week in August. At that point we gave our existing furniture away, leaving basically an empty living room. By the end of the following week and no deliveries having been made, I called the store from which the purchase was made. They denied making the call! When I ask to speak to the manager, my request was denied.

8/31/15 I went into the store to purchase 2 beds and was informed that after choosing the beds and making the purchase. I was there for about 2 hrs waiting with the salesmen running back and forth. I was then informed I was unable to pickup the beds at the warehouse because I didn't have my in-store credit card. Why was I able to purchase it but can't pick them up? The store manager walked by and was rude saying "can't do" and walked away. No explanation or reasoning why? 9/2/15 I then contacted corporate to have the regional manager take a 2 days to contact me and tell me I can go to the Santa Ana store and make the purchase again and that I would get $29 delivery or $50 off my purchase. I explained to him why am I able to purchase this but unable to pick it up. He said, "Go into the store, Dan will take care of you, the Santa Ana store manage."

In my 55 years of life I have never encountered such a horrible furniture buying experience!!! My bedroom set was attempted to be delivered to my home on 3 separate occasions. Each time my furniture was damaged before removing it from their truck! To top that off, one of the drivers did extensive damage to my 100 yr. old oak tree and another put a hole in my hallway wall with the headboard! On one of the deliveries, I caught one of the delivery guys trying to cover up damage with a marker before removing it from the truck! He said he was the delivery service manager! What??? This set was over 4,000 dollars. This happened a couple months ago and I still have not been reimbursed for damages to my home or property! The in home damage department has been rude and making up lies about what has been discussed!!! An unbelievable experience? Yes, but unfortunately true.

I purchased a mattress for my daughter on Saturday 8/29/15. The salesman said that the mattress would be delivered on Wednesday. My daughter called her aunt to confirm that she could take delivery on Wednesday. (My daughter had to work). When we called to confirm delivery, we were told that the delivery was scheduled for the following Wednesday, September 9, not the 2nd as indicated by the salesman (Grayson). Since then, I have called and spoken with a so-called Manager On Duty - Jocelyn, who informed me that the purchase could not be delivered on the 2nd, but she was able to have it delivered on Friday, September 4. BTW--she did not offer an apology at all and she was not very pleasant. While I was talking to Jocelyn, I received a call from the Ashley Furniture Delivery service who left a message to call back.

We purchase a leather set containing the love seat rocking chair and the 3 seater sofa. We were told at the store in College Station, TX that any tips and crayon marks or scissor tears as well as regular tips or just simply the leather coming off would be covered by the insurance. We purchased the 5 year insurance plan. Only to find out that it will not cover anything in it unless there is a giant hole where you can see through unaide the sofa or burn marks from cigar. So basically we were told unless it's a crater size hole with burn marks and the foam coming out they were not going to have it repaired.

Nothing with Ashley Furniture went well after my purchase. I purchased a living room set and rug. The rug is back ordered 12 weeks despite my being told initially it was available for immediate delivery. The couch had a torn seam and the delivery men attempted to use the leg of my furniture as a hammer. Customer service reps were rude and unaccommodating. When the replacement cushion for the couch finally did come the delivery was 3 hours late and only occurred after numerous phone calls from me.

The entire experience at the Hurontario and Eglinton location started off fine but then became awful quickly. The first day of trying to purchase a sofa and mattress was alright but then when I showed up the second day they kept swearing and saying they are giving me a crazy deal and not to listen to my spouse as she doesn't know what she is saying. Then I made the purchase and it had stains and rips and when I called the customer service to let them know the lady by the name of Helen ** (manager apparently) called me a liar and the information I gave her did not match with what the employees said. She was extremely rude and NOT helpful. Where do they hire these individuals? She is one of the worst individuals ever dealt with. STAY AWAY!

We purchased 2 couches exactly alike. One of the couches has the leather coming off. We also purchased the extended warranty. We had a guy come look at it and said he would get the top cover of 1 of the recliners. After 2 1/2 months of waiting and numerous phone calls, the warranty person came back to repair. He replace only half of the top padding and didn't put the padding back, so when you put your feet on the foot rest, it's like putting your feet on a board. We call back and are told by Lisa we have been there once and that's all we are coming. We paid $5700 for these couches.

My Husband and I bought a Sofa love seat recliners on July 4, 2015. Within two weeks the warehouse called us to come and pick up the furniture. When we got home with it, we notice wood shavings on the floor. The love seat, when you reclined the two halves, were rubbing together and had torn the material. We called Ashley, in two weeks they sent a replacement. When the they sent the replacement it was bad also. So we ask them to just send us two recliners. We had gone back to the store and picked out. When they were delivered one of them had staples sticking out one sided and material was warned in a spot on the back of it. When pay for anything you want good quality merchandise.

I purchased my living room sofa and loveseat on 2/14/14. The sofa started sinking to the wooden frame. The couch squeaks. We have no issues with the other furniture, however you must question the quality. We called regarding our warranty, which does NOT cover wear and tear!! The representative said it will be replaced no questions asked!! If you pay for the warranty you know that cost adds up!! THEY DON'T STAND BY THEIR PRODUCT OR WARRANTY!!

Absolutely junk furniture. I had a bottom piece of my sofa fail on me and this was just at the point of 1 year. Called and nothing they can do because it's past the 1 year warranty. The boards on the frame of the couch didn't even fit and joint up to one another. No screws or nails holding anything in place just staples holding the whole couch together. No wood glue. Looked like a freshman in high school made it for a school project with no advise or guidance. Shouldn't have paid more than $10 for this POS.

Ordered 2 months ago, July 4 sale. Paid for it via credit card same day, promised 2 weeks till sofa would come. Does not take that long to get a new heart??? What's wrong with you all? Will not for rest of my life say anything good about Ashley Furniture. Would cancel but we paid off credit.

I really do not know where to start as I am an extremely dissatisfied customer. I went to the Ashley Furniture store located on 4561 Hurontario Street, Mississauga, ON. L4Z3X3 (905)755-9030 back in July (I do not know the exact date as I went there on three separate occasions). I spoke to a sales person there and one of the store managers (taller one) who ended up selling me a Stearns & Foster mattress and Chanella table. They advised me that I would have to pay for delivery and I did not find it fair. I was also advised that they did not have the table in stock and after checking twice the salesperson advised me that I can have it delivered to my home August 22nd, 2015. I was not happy with that but decided to wait for the 4-week delivery.

We never really had a bad experience at Ashley Furniture in Greece, NY until today. The sales manager Joanne would only talk to my husband. Every time I would say something she either ignored me or talked over me until my husband repeated my question and then she would answer him. This was very frustrating and a horrible customer experience. You don't treat people like that.

What a great shopping experience! Salesperson, Syreeta ** was very knowledgeable and helpful. Store manager, Lee was very professional and accommodating, ensuring we were 100% satisfied with our shopping experience. Customer service was fantastic, letting us know when our furniture would arrive, and delivery crew was awesome! Can't say enough good things!

I am so unhappy with Ashley Furniture. I purchased a sectional in January of 2011 with money that I had received from my deceased father's life insurance. I wanted something I could keep forever and think of it as that he had bought it for me. I wanted a leather sectional because I knew leather lasted. Well, I didn't get leather, I got some ** Durablend junk. And that is exactly what it is. It is cracking, peeling, chipping, whatever you want to call it. I also purchased the Montage 5 year warranty just in case something was to happen. But that was also a waste of money. I have contacted Montage and they say that what is going on with my sectional is not covered and they can't do anything.

We have had our new living room furniture for only 10 months. We are older and have no children. I am a very good housekeeper and take care of things. The material on our two oversized chairs is already very worn. It looks like we have had the furniture for years. Very poor quality. Would never buy from this company again. Also the finish on all our new tables is a very poor quality. Shameful for the amount of money spent.

They need a new manager. I purchased a living room set last week. Had it scheduled for delivery TODAY! Text confirmations all week and a confirmation yesterday. They never showed. Dispatch said driver indicated I wasn't home, yet no route nor driver call in happened. Called the store, store said they didn't have my correct phone number!!! Worst company for furniture purchases.

We purchased our furniture from Ashley in November 2012. We bought a couch a chair and a love seat in the Dura Blend material. We have not had the furniture three years, it has then deteriorated to the point where it isn't even acceptable to donate. After less than three years, the Dura Blend has decomposed and flaked off severely!

After we spent over 20,000 dollars (still got the receipts) in the past 3 years they treat us like **. We recently bought a China cabinet and the door was broken and they re-schedule to send someone 3 times already beside sending us the wrong part. And when he finally showed up I wasn't home so they called me and I told them I will be there in 4 minutes and they said "sorry we can't wait for 4 minutes" even though I bought the china about 3 month ago and I been waiting since then but they couldn't wait for 4 minutes. I will close Ashley's credit card which is under my wife's name and I will never spend one more dollar there and I will never recommend Ashley Furniture to anyone that I know.

So excited we purchased a new home and wanted to buy new furniture. Went to Ashley Furniture and Tenisha ** was our sales person. We had to wait 3 hours for order to be processed, then to make matters worse she never called us to confirm if couches and loveseat was coming with rest of furniture as she promised she would do. After 3 weeks I called her she said "Oh gosh so sorry your furniture is not coming until Aug 18th." The order was placed on 7/5, and we were told 2 to 3 weeks.

First, the manager Marlene is very unprofessional and rude. Second, when we were trying to return the table because it wouldn't fit, they told us that it is a no-return, no-exchange policy (I am wondering if this is against the law). So, we ordered again (a big mistake) for the second time around. And this time, they scheduled it on a wrong day. When we tried to cancel it, they said, we will pay penalty and an additional delivery charge. Do not shop at any of the Ashley store. I spoke to the corporate customer service and they couldn't help either and they said, it is their corporate policy.

My husband and I purchased a sofa sleeper and the sleeper upon delivery was broke on one side along with a Recliner chair Which was broke as well. The couch scratched my hardwood floors and I called right away only to be treated as if I was the problem. Spoke with supposedly said Manager of Ashley stores in my area. She was rude and lied to me - told me point blank that they would not fix my floors. I will never step foot in Ashley Furniture. I am wondering do I have a right to sue?

So far, since I purchased (Jan 29, 2015) my leather sofas that have the electric recliners on the ends, Ashley has been here 6 times for repairs. Each time I call for a repair they send a service person to assess the problem. Then I have to wait for the parts for about 3 week to 6 weeks. For this last round of repairs, they have been here four times and said they could not repair the sofas because either the wrong parts came or not enough parts. It is now July 29th (3 months later) and the sofa is still not repaired. The poor lady who does the assessment and repairs could barely speak English. I wonder if this has something to do with the wrong parts. Today I called to find out why the latest part had not arrived. After the 30 minute wait, my phone went dead. Anxiety attack! Seriously!

We purchased new bedroom furniture from the Ashley Furniture store in Raleigh NC in October 2014. Due to moving into a new home, we decided to do the two year financing option (which was a task in itself and shouldn't have been with our credit rating but we finally answered the 20 questions over the phone that was required for financing). In addition to all of the finance issues, our furniture was damaged when it was delivered. They did replace it but only with my husband arguing with them.

Paid full amount of $2700. We waited for delivery. When truck came to our home, the two men unloaded a partial 'Leather Couch.' The outside framing was cheap, thin, and was cut and ripped in several places. The quality was not the same as what we saw in the store. We had sold our furniture and were ready to place new items---items we thought were quality furniture. We sent the truck on its way and stated we wanted to cancel the purchase and receive a refund. We drove to Ashley Furniture in Springfield, Missouri and stated we wanted our money back. We explained about the cuts and damages. The store said we had to travel to the corporate office, about ten miles away. We were told there were no managers at the sales store and that we must go to what turned out to be a warehouse and office. Small office with a security locked door leading to the offices? I wondered why the door had something like a lockbox.

On May 25, 2015 I went to Ashley Furniture HomeStore Outlet in Oakland to purchase a couch, chair and chaise. I paid for it in full $1700.00 and delivery would be before or by June 19, 2015. I got a call a couple days earlier and said they were on back order. This was never mentioned to me, I then would have had an option of that item. I was told it would be in by July 3, 2015. Well I called on July 2, because I hadn't got a call for delivery time, and customer service said it was still on back order and didn't have an estimated date. So I asked for a refund of all my money and they would get back to me?

Ladies and Gentleman, I advise no one, I mean NO ONE to give their business to Ashley Furniture! I have had an absolute horror story of an experience! It all started in May when my fiance and I made a pretty large purchase of over $2,500 for a 3 pc. sectional couch, dining room table, and 6 matching chairs for our new home. We had no choice but to have the furniture delivered for the furniture all comes directly from the warehouse located in Chicago. In addition, Ashley Furniture only delivers to our area on Wednesdays. Anyways, we had our furniture delivered for the first time on June 3rd. The couch was fine, but the table looked like someone had taken a hatchet to the surface. It was gouged everywhere and looked terrible.

We ordered the mattress with box from Ashley. We specifically ordered a firm mattress because of the back issue. We got a wait time of 6 days of delivery. We received the delivery on time but to our dismay, we found that the wrong mattress has been delivered. We tried reaching customer care - Service centre then and it kept on coming before the call automatically went off.

We bought a couch and chair from Ashley and the salesman talked us into an extra warranty. The furniture began coming apart by the leather literally shredding off of it. When I contacted them they said they wouldn't cover it. The furniture was not even two years old yet. I contacted the Office of the President and the lady there did help me by trying to get it covered. It took her about 3 months fighting for me and she finally got it approved after several tries.

Last week I purchased a coffee table and 2 cocktail tables at Ashley Furniture store in Kissimmee. They were supposed to deliver everything yesterday (Monday, August 10). Well, they forgot the coffee table at the warehouse. They called me to confirm delivery for today (August 11) between 8 and 12 noon. It is 6:20 pm and they never showed up; they did not have the courtesy of a phone call. I called the store 4 times and left 2 messages at the warehouse... Nobody called me back. I missed 2 days of work already and today I missed a doctor's appointment. The problem is that the table is no longer in the warehouse, neither in the truck... It is nowhere to be found.

We purchased a Sofa & love Seat with built-in electronic recliners in 2010: AS 2370087. AS 2370096. 1 month after the purchase, the electronics on the love seat stopped working. We contacted the store where we purchased it from and they advised to contact Ashley Furniture. Contacted Ashley Furniture and they said they will send out a technician to check out the love seat. Technician never showed. 2 years later the love seat & couch started to peel. The store we purchased the couches from closed down and contact Ashely Furniture again to see if they would help provide support for their product. They advised to find someone local to repair the couches. These couches were not designed to last. I have a couch over 20 years old and still, the leather has not peeled! Ashley's Couches are not made of quality parts.

For awhile now I've been wanting a bedroom set from Ashley's. My hubby finally agreed. Well, when they brought me the bed the screws fell out so I needed a whole new post. I've been rescheduled for the 3rd time. They have POOR customer service. They DON'T listen to the dates I'm asking. One lady also told me she was going to send me a $50 gift card. I haven't seen it! So I'm assuming she was just lying to get me off the phone. I went down to the San Antonio office which the ladies there were laughing. She also didn't understand.

Very dissatisfied and disillusioned with Ashley. Your advertising and reputation brought me to your store, your excellent Sales Associate David ** showed me and my wife exactly what we needed (a power sofa) and also sold us two matching tables and a service plan, none of which we had intended to purchase. We were clearly told the sofa was available as of 8/8/15 and could be delivered 8/11/15 (which fit our schedule and our need to have the sofa prior to some summer parties). This date of 8/11 for the sofa was confirmed a couple more time while we were in the store. There was no confusion about it. The two tables, we were told were not available until 8/27 and we agreed to shipment of the two tables on that date. Everything was confirmed several times. We concluded the order and paid a $1000 deposit.

Bought sofa from Ashley furniture 1 week ago. It smells awful and chemicals. The cushions are flat and the pillows can be folded flat. The fabric is scratchy. It was nothing like the sample in the store.

We purchased a table and chair set from the Ashley's Furniture in Baldwin, MO. It was the floor model and the veneer started to peel off after 3 weeks. When we called Ashley's, we were told all floor models are sold as is. Our sales associates did not state this nor does our receipt state this item is not returnable. Would never recommend buying anything from them.

The table and 6 chairs were first delivered on 7/3/2015. I was told they could not take back, that we had to call the store. The store told me to call customer care, with 10 minutes I had created a ticket. The first person who they sent out to look at the furniture said "too much damage to repair". So they ordered a 2nd suite. It came on 8/1/2015. The delivery people said did we want to look at it before they unloaded, we did. It did not make it off the truck. Damage to table (piece of trim missing also) so was told they could have another one out on 8/6/2015. They tried to deliver the same table and some of the same chairs. I am done with them but they keep saying they will not refund us our money, all sales final. How come we bought the furniture in good faith and they did not deliver it that way and they want us to take another chance.

I bought a bedroom set furniture from Ashley 2 years ago. The furniture smells really bad. I thought the smell would go away, but it still has not gone away after two years. I started have dry eyes or eye irritation and other unknown symptom. I suspected if the smell from the furniture was related with formaldehyde. I bought a test kit from Amazon. The test result showed the formaldehyde concentration is close to 1 mg/m-3 which is almost 10 times above the WHO recommended limit of 0.1 mg/m-3. I have exposed to this for over 2 years now. I just did the test today. I feel terrified now. Wondering if anyone has a similar experience.

We purchased this Furniture in 2010 and paid around $3,000 for it. After the salesperson convinced us that DuraBlend was the best choice to hold up to pets and kids, we choose the loveseat ottoman and sofa. They are super comfortable, and have held up nicely, however, the finish of the DuraBlend has started to peel so much that we have to get new furniture. My complaint is that the warranty that we purchased for it does not cover the peeling. We were unaware of this, and now we are stuck with 4-year-old furniture that looks awful. There needs to be a recall on the furniture.

We purchased this product with the 5-year warranty and just after the manufacturer warranty ran out we noticed that the couch was peeling where my husband's head rested when he reclined. I called Ashley service department and they told me to call the extended warranty number but since peeling wasn't covered to tell them that nail polish remover was spilt on the couch! Long story short after email, pictures sent, diagrams circled nothing has been done except to make me positive. I will never buy from Ashley furniture again. Previously we had a real leather couch from another company for 14 years and it never peeled - cushions broke down but the leather was still perfect after 3 greyhounds sleeping on it and kids playing on it for years.

I returned a recliner to Ashley, purchased at Alliance Center store in Ft. Worth, Tx. and purchased another one. The first one was broken from the manufacturer. The store refused to refund $39 (difference of cost between chairs). They wanted to give me a store credit. I am retired. I need the money, not the credit.

Upon delivery the king size bed was missing hardware to properly assemble and is sitting in my bedroom for the second night. The matching nightstand wasn't delivered for unknown reasons. My sofa pillow has a minor defect on it. Customer care is horrible and hold time is unbelievably too long. I won't shop Ashley again after reading the reviews and experiencing the same disappointments.

We went to Ashley Furniture in Altoona, PA on Friday, July 31, 2015 to look for a new mattress set that we'd need for a guest room. Joanie, the Sleep Specialist, was very helpful and knowledgeable. She showed us several options and added some insights into what size mattress would best work for us. We purchased the set we decided on and it was delivered today, August 6, 2015. The delivery team was very professional and personable. We've made several purchases from Ashley Furniture and have never had any problems with the orders or delivery time.

So my husband and I have been buying furniture from Ashley for years, and in fact, the only thing in my new home that isn't Ashley is my bedroom furniture. We purchased a Tempur-Pedic mattress set for our bed and loved it... loved it till my side, the springs on the box spring decided to do their own thing. 4 months later, after spending hours on the phone, no less than 45 minutes each call to customer service, we had an approval for a re-select since the box spring is no longer available. My husband goes to the store, does the re-select and we think ok this is going to go faster than the past... WRONG!!!

Salesman lied. Told me the loveseat had a seat cooling function. I asked him twice to be sure... he lied twice. Bought it, and it's never worked right. Technicians have been out multiple times to fix it. It's not working again now. It's a lemon and I want some fair resolution.

This has really been the worst experience buying something in my whole life. I will never step foot in another Ashley Furniture store again. Late on delivery, didn't bring all the parts for my daughter's bed. Now I'm waiting 2 more weeks for the parts and I have a half put together bed sitting in her room. I thought I had ordered a desk but apparently they didn't ring that up so no desk. I have spent hours just trying to talk to someone from customer service. When I finally did I told them I didn't want this furniture so they can come get it but there is no return policy. Very bad experience so far and I am still waiting to see what's next.

Liked their dining set and bedroom set which were on sale for the 4th of July weekend. Bought stuff worth $4,500 (paid 3,700) on July 3rd 2015. The bill stated that stuff would be delivered by the 17th of July. Days go by without a call confirming the date/time of delivery. My experiences with IKEA and Target were so good that I thought Ashley's would be just as professional. My bad. I stayed at home during normal delivery hours, waiting for it. Finally, on Saturday (17th), I call the sales agent - it goes to voicemail. I call the store manager - goes to voicemail. Finally, call customer care to be told that the delivery department is closed on Saturday and Sunday and that I should call the 1800 number on Monday to schedule the delivery. REALLY?? I need to call and schedule delivery? It's their responsibility, isn't it?

When I saw my couch on the store floor I told the salesman I wanted a couch with reversible cushions to prolong the life, and firm cushions. He said no problem and proceeded to reverse the back pillows on the couch I liked. After waiting much longer than told I finally received my couch and loveseat in two separate shipments for a total of 49 days wait. After two weeks I noticed my sofa cushions becoming very out of shape. I tried to flip it over and discovered it was not reversible. Only the back pillows were.

We purchased (2) sets of bunk beds from Ashley Furniture store in Glen Burnie in February and they had to be ordered because they were out of stock. Since we were taking them to our new house in Delaware we would have to pick them up. We were in Delaware when the beds came in and my son volunteered to pick them up on 7/23/2015. This is when the problems started. I called the Glen Burnie store to give them a heads up about my son picking up the beds. Customer service told me they could not do this until I faxed my wife's signature and ID and invoice number and my son had to fax a photo ID also so I had to find a place in Delaware to do this. After going through all this when he arrived to pick them up they didn't even ask to see his ID.

My wife and I have a 5 year warranty on 2 pieces of furniture (through October 2, 2015.) Over the summer of 2014 we make many calls and on 9/30/14, we were finally reported some damage to our furniture. Technician came out 10/8/14. Showed him the slight tears on both pieces and he stated, "If I was you, I would only report 1 because they will decline any more than that. Just call back after this repair." So we get the one repaired and call back a couple months later.

They do not answer the phone. The delivery department does not answer the phone. They will send a text indicating your delivery date and you must reply/confirm the date but the return text and link do not work. Again, no one anywhere will answer the phone. I was on hold for 24 minutes, 19 minutes, and an all time record of 52 minutes with no results. I will never purchase from Ashley Furniture again. I will not purchase a pillow from them... nothing. The worst non-customer service I have ever experienced. I will go somewhere else, pay more or whatever just not to deal with them again!

Buyers beware!!!! I have purchased furniture twice from Ashley's in Southaven. BOTH times, I have experienced delivery issues and horrible service. The first time was Oct 2013. I had a house fire and was replacing mattresses and living room furniture. Everything was in stock when I paid for the furniture. I had to postpone delivery until my house was finished. Their customer service called me at least every other day for 3 or 4 weeks straight to schedule delivery. It seemed that after repeated requests, they were finally waiting for me to call back to schedule delivery because I had maybe a week or two of respite before I was finally able to call to schedule delivery. It turns out that they probably quit calling because they had given half my sectional couch to another customer....only I wasn't advised of that when I scheduled the delivery. I found out when they delivered half a couch.

As I'm writing this, I'm still awaiting response from Customer Service (I waited 40 minutes on hold to speak with someone, and 35 minutes with the agent with no satisfactory results). Several emails and phone calls, pictures from me, delivery guys and service tech. has not resolved anything. The service technician also sent his report and I was supposed to get a response in 48 hours. Now they want to send another service technician to check and report on the same thing. CRAZY. No one has even bothered to respond to my emails. Whichever agent I've spoken with keeps telling me to send more pictures. The queen bed was delivered without the supports, the breakfast table and chairs had chips and scratches. The bed frame is just lying on my bedroom floor for a week. There are kids in my house and an accident waiting to happen.

I've been doing business with Ashley furniture on and off for 5 years. I just recently lost my job and was 2 weeks late on a payment which I told them that I would be making the today. They said ok, and still sent someone over to repo the bedroom set. I told the guys that I made arrangements so they said ok, and left. Once I'm done with my last few payments, I will not be purchasing anything else from them.

The people in sales was very kind. My issue is the horrible quality. Normal use of our "leather" couches and it started peeling. Very disappointed. Enclosed pic. It would be one thing if we got a incredible deal but we paid normal price. We just moved into a new home and we're excited to get new furniture. Now we just throw a blanket over it. It is a complete eyesore. Started to peel approx 12 months later.

I purchased a dining table set at Ashley Furniture Tukwila store on 7/26. On 7/29 I want to cancel the transaction. I've cancelled the delivery, but the store doesn't allow me to return or refund the item that is still in their store. As their excuse, I did received a flyer when signing the paper. But there is no one told me what it is and there is no return or refund policy on the paper.

I purchased a couch and chair from Ashley Furniture. We picked it up on June 22, 2015. Within 2 weeks we had to call and complain of the chair cushion springs collapsing. We purchased a warranty that they tell me does not cover anything but stains or upholstery issues. They said this one time they would replace cushion. Then not even a week later on July 18th, 2015, my husband sits on couch and sits back and the couch makes a popping noise and the back of the couch which is a wood frame is broke.

I wish I had read all the reviews before purchasing furniture for my daughter's apartment. The bed did not come with a box-spring. We had to buy it separately from Amazon. The delivery folks dumped everything and didn't even bother to unpack. They were very rude and threatening in front of family members. The customer service folks who answered the phone after a wait of 45 minutes, had no clue what they were talking about and did not help. Never again Ashley furniture for me.

I saw a sofa and loveseat at Ashley furniture store that I like. The color was brown. I really like it a lot, so I told the salesman I will be back. I decided to look around so went to another store where I saw the same sofa but in a lighter color. I ask the salesman if he have it brown he told me no. I told him I saw the same sofa at Ashley in brown. I told him to write down the price with delivery and tax on a piece of paper and he did. I took the paper to Ashley and show them that I saw same sofa for less but in a lighter color. I even show them the of the sofa. The sales manager took over and told me he will match the price of the sofa. I was really happy. I told him the only reason why I didn't buy it from the other store is because the color is not brown. Ashley had both the brown and light gray. I pay for the furniture and we agreed upon brown. I call to change the delivery date because I needed time to remove old furniture since they don't.

I bought an L section living room from Ashley and high chair. The moment the delivery guy left I found out that the chair fabric has a cut. I called Ashley care. The customer service said will order the parts send you a technician to fix it. I did not believe my ears. Wasted three days to have the technician coming and he basically had to disassemble the entire fabric to fix it. If Ashley is a good company they should have replaced the chair not to waste three days of my busy time to have their technician fixing the chair at my home. If they send a quality product, I would have to waste three days of my life.

My husband and I purchased a 3,300 bedroom set from Ashley's (it looked so beautiful on the sales floor). After the delivery guys left we went to adore our new bedroom set and noticed holes everywhere all over the headboard, footboard, dressers. I called Ashley's and sent them pictures of the damage and they said, "Sorry, we can't do anything about it. That's just the way the wood is." WTF. I've bought other bedroom sets and never had this problem. I hope they get exposed for their corrupt ways.

After going shopping with a friend I decided to go ahead and buy some furniture for myself that I really like. It was explained to us that what you see is what you get, no special orders. So what I don't understand is why I still don't have my furniture. The customer service/delivery for Ashley's is terrible. But my friend and myself are left waiting for pieces to arrive. If you have it in the store and what you see is what you get how is it I'm still waiting on my order... This is just ridiculous. I'll never buy from Ashley again. Oh and my friend had to actually take an item off her order because they didn't really have a delivery date for it.

We bought a couch from Furnish 123 in Rice Lake, WI. They were great to deal with, got the couch when promised, etc. Then the cushions starting looking ratty and smashed down. My husband called them and they had their repairman come out and restuff the back cushions. We cannot ask for more. I have read a lot of the reviews about Ashley Furniture not holding up and it's the dealers that are not helping customers out at all. I can say that Furnish 123 in Rice Lake, WI did an outstanding job on standing behind the product that they sell.

After our home flooded here in Texas we needed to hurry and do repairs and get new furniture to replace what had floated down the river. As we were driving through a shopping center we saw Ashley Furniture and decided to look. HUGE Mistake! Like others have said, I regret the day we walked through the door! After buying 2 chairs, 2 recliners and a rug we were told it would be about a week for the chairs to be delivered but the rug was unclear as it would come directly from another place. So, the 4 chairs arrived only to find that one of the recliners was broken. I started making calls to "customer care" as they call it only to be kept on hold for 30 min. each time I called. And, no answers.

I was lied to when my furniture would be in. Then 21 days later my furniture was finally in warehouse after several phone calls trying to locate items. Then when it came to delivery I was lied to and told truck was broken on side of road. I live 3 miles from warehouse therefore I said I would drive to truck on side of road and get my furniture" and then the story changed and it was a warehouse for me. I came and picked up my furniture after it was suppose to be delivered and never was. They had one excuse after another where my items were and why the truck wasn't able to deliver when I live 3 miles from warehouse. Very disappointed in the service I received and the manager was also rude and a smart ** on the phone with me. Would never buy from them again.

It's been more than 3 weeks since delivery of a bedroom set. Dresser was broken upon delivery. After days of a technician coming out, no return phone calls, no communication from them and 2 visits to the store myself (one time they said the new dresser is being delivered that day, but we never got a call about it and it was already 6 pm) along with missed work time, they finally delivered a new dresser. It was broken, again. Now we have to go through the, "we'll call within 24-48 hours," routine in which the two of the three times they said that before, they never called. Since our work and weekend schedules are filled, we will be going well over a month between purchasing the dresser and getting a new one.

I am more than angry. There is no way I will ever, ever, ever be buying anything from Ashley's again. Me and my husband walked into Ashley's one day and we bought a mattress together! I was thrilled! A couple of days later we received the mattress - and come to find out we received a king sized mattress and a queen sized box spring. Who in their right mind would ring that up so stupidly? Anyways we called and called and called. We kept getting hung up on. They finally let us exchange it - the bed is completely uncomfortable and I will never ever be buying or shopping at Ashley's again.

I just left the Ashley furniture store for in Jacksonville Florida (Blanding Blvd.). These guys are total ripoffs. Bottom line the price was $2600 for what I wanted. By the time the young kid adds up the price (which took like 20 mins) I'm At $4100!!!! What!!!!!! So he goes and grabs another sales rep who acts like he can make choices amazingly. The price drops to $3100 then he says "You MUST Buy the protection plan" (says who you?? The seller). I don't want the protection plan. His reply is "This is the price, with the protection plan." They kept asking me where I wanted my monthly payment to be. You haven't even given me a grand total at that point. I'll never buy from them. Don't force your protection plan on me to help cover your margins or help with your kickbacks. So I went and bought a better set up the street. CASH. Very disappointed in the service.

Ashley Furniture, IN customer care: This is the worst customer service experience of my life. I called the (809) 509-8863 service number yesterday and was told I would receive a call back today regarding a warranty question. I never received that call so I called back today and asked the status of someone getting back to me, I was told to "hold on" while I heard the service rep laughing and joking with other people in the background. After 5 min I ask if she was still there. She (Marla) then reluctantly ask for my phone number and name. I am hold while she talks for another 10 minutes! Thinking she's looking something up.. I ask if there was a problem.. She tells me the system is very slow, then she proceeds to leave me on hold for 20 minutes (this time she has me on mute)!!! After 20 Plus minutes of waiting I am hung up on!

When my family and I moved to North Carolina in June of this year, we decided to invest some money to make our house feel more like home. We spent a few days exploring the local area, and decided our money would be well spent at Ashley Furniture in Fayetteville. As returning customers (our last purchase was in Texas in 2013), we were sure the experience would be good. If we had known that our 08 June purchase would turn into more than a month of repeated disappointment, frustrating conversations with customer service personnel, and seven days of lost income due to (incorrect) furniture deliveries, I never would have walked in the door. To say we are disappointed customers would be an understatement.

After submitting a complaint to the BBB, I was contacted by Ashley Furniture, and once they picked up my furniture, they issued me a full refund. I wish I would have received a refund right away, but at least they finally came through.

BAIT AND SWITCH!!!!! DON'T EVER SHOP AT ASHLEY FURNITURE EVER EVER EVER, WHETHER YOU FINANCE OR PAY CASH OR YOUR OWN CARD. Their policies are appalling!!! I understand yes it's just a couch. PROBLEM IS, their policy if the couch you want isn't in stock and it's going to take an unreasonable amount of time you can choose another couch. So the only thing we like is a couch that is cheaper than what we've already purchased. Their policy only allows you to swap for something the same price or more expensive. HOW IS IT EVEN LAWFUL FOR YOU TO DICTATE HOW WE SPEND OUR MONEY when we didn't find anything that would satisfy us for the same price or better when asked for our money back? Ashley Furniture only gives store credit!!!

I'll make this as brief as I can. Bought a sectional, ottoman and side chair. The delivery team scratched the driveway with their truck, put a HUGE gouge in our newly refinished hardwood floors and after seeing these poorly constructed pieces in our home we called our salesperson to get them returned. My salesperson didn't return my calls and when I FINALLY got through to the customer service department, (4 calls, 20 min on hold and then it disconnects you!!) I was told I wasn't within the 48 hour returns window, so I could have a store credit. Here's the deal, you actually have to be able to speak to someone to have this happen! Our salesperson told us to call HIM and gave us his personal cell phone # to call with any issues (we told him the ottoman may not fit and we'd need to return it if that was the case).

I WILL ALWAYS REGRET THE DAY I STEPPED INTO ASHLEY FURNITURE!!! We had a bedroom and living room set from Ashley Furniture delivered to our brand new house. When the delivery men left we noticed that our iPad was missing. We were using it right before they came and no one else was in the house. The house was practically empty so there was absolutely no way to misplace it. The people at corporate are not helping us. They keep pushing the problem on to other areas of the company and no one will take responsibility. The only response I have got from them is that they asked the delivery drivers and they said they didn't do it so I should try somehow to track the iPad. This iPad had videos of the first time my son ever walked and these memories will be forever lost. My family is completely devastated over this incident. On top of all that, the wrong furniture was also delivered to us!

I purchased a couch, dining room table, with 6 chairs & a couch & a bedroom set. My couch is falling apart, sinking. Sent a man over, he added foam, didn't help. When I sit on the couch I feel the wood, very poorly made & ripping. I spent a lot of money at Ashley, we are only in Florida for the winter I purchased the furniture in 2011, but only used in a couple of months when we were there.

Bought table est. 1800.00 dollars out the door... Two months later table starts to bubble up everywhere along the glass mirror. Just need guidance on what to do with this issue. Thank you.

Terrible quality. Very, very cheap materials. Leather already torn on my dining room chairs. Chairs broken.

I ordered $6,000 worth of furniture from Ashley Furniture in Fairfield, NJ on April 25, 2015. I paid cash in full. I scheduled delivery for June 12th. A few days before June 12th my wife receives a call that all the items are not available and most are on back order. I get off work and go to the store to find the slowest manager ever. I mean definitely rode on the short school bus. Her name was Ethel. She actually sits there and tries to tell me the list of what is on back order and won't be there. Really? I needed her to tell me why after paying full my items are not ready 6 weeks later. I tell her "I want my money back in full or have my full order by Monday." (It was Wednesday.)

I'm incredibly disappointed with my experience with the Ashley Home Store in Boca Raton, FL. My husband & I went in specifically for a mirror that I have wanted for some time. Our salespersons name was Gail & she was helpful. We were unsure of the size etc of the mirror & look of the console table we had selected so I asked Gail what the return policy was. She informed us we had 72 hours for a return. I then asked her "is that for a full refund?" She said "yes, but you will have to return them to our Tamarac warehouse." Although that is close to an hour drive I said it would be ok. The mirror would fit in my car but I could not fit both pieces so I agreed to the $100 delivery fee. Upon delivery there was a wooden flourish on the front of the table that is too frilly & the wrong look for our home which could not be seen in the store because the table was tucked in between a bed & another piece of furniture.

The salesperson who sold me my furniture said that my monthly payments would be $27. When I got my bill the furniture was $125. The salespeople are not being properly trained. The salesperson I dealt with is Terry **. I have so many bills and the only reason I purchased the furniture is because I thought it was $27 a month. I would not have purchased the furniture if I knew that was the price. I am very angry and will never purchase anything from there again!

Purchased living room furniture in August '14 which was delivered mid Sept. The delivery was fine and free from hassle. By December we knew that something was definitely wrong with both our couch and chair (both reclining pieces). Due to snow issues where we live we could not get to the store until January. We explained to the manager what was wrong with our furniture and we were told that we had to contact customer service. After calling customer service a number of times we received a call back and we were told a tech would be out in two weeks. Two weeks later we had another snow storm and had to postpone - new appointment with tech in another two weeks. (During this time we received all sorts of packages from customer service to "fix" our furniture.) This new appointment was cancelled by customer service due to a personal emergency. Finally a week or two later the tech came to our home.

We spent 5k there, but bed arrived with cracks on headboard, sofa keeps making noise when sit on, even when throw a pillow on the sofa can make noise. Delivery guy confirmed that something is wrong with the frame, pillow had a hole in it. Delivery guy wanted us to bring back to store for exchange, but when we got to store, we were told to call customer service. It takes forever to get anyone to pick up the phone, then nothing gets resolved. Went to store, still got told to call the customer service. Why cannot the store person help? They only seem friendly when you are a new customer. Once you pay, you are no longer welcome or not even get served any more. I don't think we will ever shop there again. End up with these crappy furniture.

We bought our living room furniture approximately 2 1/2 years ago. We paid cash so naturally the store we bought them from would not repair them. Please do not buy furniture made of durable blend leather. It is not worth the money not unless you love throwing away money.

Ordered some furniture which was supposed to be on layaway till we were ready. Well we got a call every month saying "delivery is scheduled for this date. Is that correct?" No you idiots. It's on layaway till we're ready and call to schedule delivery. If it was not a delivery call it was "oh you have to come back and redo the financing." Turns out we had to cancel order due to our circumstances and they said it was canceled. Come to find out it's still open in system and scheduled for delivery on 8/7/15.

We bought and paid in full a king sized mattress. We scheduled delivery 5 days later. We were told by Maribell at the Humble, TX store if we were unsatisfied within 90 days it could be exchanged but if we decided to cancel our order it had to be done in 10 days. We were also told Ashley delivered their own furniture - not a 3rd party. Both of these statements were lies. On a Thursday, we confirmed a delivery window of 3 hours for the following day and took the following day off (cost of a day's pay). 10 minutes after being late the driver called and asked for specific directions then never showed up, called back to verify, or answered the multiple calls we placed.

My son bought a DuraBlend Sectional. DuraBlend has been discontinued. Ashley's wants my son to replace the couch part that is peeling. They have no other couches that match the other 2 sectional pieces and the original DuraBlend Sectional is discontinued.

They never deliver on time. I bought a bedroom set in May, I have still not received the whole set. The bed and night stand came broke. They sent a new order, and the dresser was falling apart. Ashley Furniture the worst made and cheapest furniture on the market.

We purchased a dining set (4 chairs, bench and table). Delivered the table and chairs, wrong chairs but the delivery person told us we have 72 hours to decide to keep them. There was quality issue with one of the chairs. We notified them in less than 24 hours, accepting the chairs however ask for replacement of the bad chair. Customer service called to schedule a tech to repair the bad chair which we rejected demanding a new replacement. After a lengthy argument they agreed to deliver a replacement. The replacement was deliver a week or so later, with same quality issue (uneven legs). Same process, 72 hours, offer to repair which again we rejected to accepted a defective chair, but this time they refused, took the chair back to the store, still waiting for replacement. BTW bench delivery pushed back by 3 months.

The sales portion was good. Unfortunately I think she told us what we wanted to hear to make the sale. She quoted us completely different dates for delivery. When checking out the lady training our person was rude, inconsiderate and down right ugly. She treated the girl she was training horribly as well as my husband, me and our children. Checkout took over an hour. Now, with 1 order, we have 5 different delivery dates. None of which we were originally quoted. Some are over a month away and I was told I can no longer cancel my order, I had only 48 hours. The customer service associates were nice, but useless. I will have to take off work 3 different days for deliveries, that's a lot of $ I'm going to lose. Thanks Ashley.

Ordered a sectional on May 20. Told me it would be delivered beginning of July. I called last week for a delivery update and was told it would be delivered July 11. Decided to call again this week to make sure on July 11 delivery (because I've heard horror stories on the delivery dates). Glad I called because they are now telling me the delivery is July 30th. So so mad. Told them to have a manager call me back and still no phone call. I'm hoping to cancel my order without problems. I will never order from Ashley Furniture.

Ashley Furniture is the worst, most unprofessional company I have ever had to deal with. I have been dealing with INCREDIBLY rude and untrained customer service reps that do not have a clue how to deal with complaints or issues. My bed has been broken for over a month and have been made promise after promise that I am going to get parts for my bed and get it repaired. Finally after dealing with awful customer service someone from the warranty company contacted me and promised I was gonna get parts and help for this. I got a call about a week ago asking when would be a good time to deliver and specifically asked for July 7th, got a confirmation call prior and thought everything was okay.

My wife and I purchased about $6000 worth of furniture from Ashley and we knew something was fishy from the get-go. We wanted to buy 2 sofas, but they were out of stock and the salesman said that we could get "temporary" sofas until the ones we want come in, I asked him to write it down on paper and he would not do it, but I digress. We purchased a whole living room set, formal dinner set and all of the protection, and we were happy with what we purchased until it was time for delivery and payment.

I purchased furniture in April. They said it would be delivered the next week. Then they called to say it was backordered. I canceled the order because I needed the beds that week. I got them somewhere else. It's now July and after 10 phone calls to them, I have still yet to receive my refund. It's criminal. The worst company ever. Do not purchase from them.

My husband I ordered a dining room set from Ashley in May and was told it would be delivered to us in 3 weeks. By the end of June I still had not heard from them so I called. I was told the sales rep was helping others & would call me back in 5-10 mins. He never did so I stopped by the store the next day. I was told then that my order was back ordered and would not be delivered until late August (4 months from my order). I was so upset especially since no one called to inform me of this.

We purchased an electric loveseat and coach from Ashley Furniture in Idaho Falls 4 months ago. Our loveseat lacked proper stuffing leaving the boards on the arm and middle section hard as there wasn't any padding. We called about the problem and it took 3 weeks for a service representative to come out and access the problem. It took another 4 weeks (with my persistence calling) to get something resolved. Last week, the woman who answers the telephone said that the stuffing had arrived and we could come and pick it up at anytime. This was totally unacceptable as we spent $1800.00 on the loveseat and expected them to take care of the it not us repair it ourselves. 4 months later, the repair man finally came today and put the stuffing in our loveseat. Buyers beware! The customer service at this location is terrible!

A week before June 27th, I received 4 different communications (between automated phone calls and text messages), Ashley furniture making sure someone was going to be home to receive the furniture between 8 am and 12 noon. I had to cancel the delivery because they did not deliver during the specified time. Today, July 6th, they showed up "with the furniture", banging on my door, without previous notification, demanding the delivery. What's wrong with these people??? WILL NEVER EVER DO BUSINESS WITH ASHLEY FURNITURE AGAIN.

On April 2014 I purchased furniture from Ashley Furniture. I purchased a living room set, a dining room set, a bedroom set. I renewed my apartment for one more year and with the renew I would get my carpet shampoo again, when the carpet company arrived I offered to help them move my bed. To my surprise I found the railing & box spring damaged. I had not noticed this problem because I'm not in the habit of moving my furniture around and when my furniture was delivered I never bother to check. I figured everything was done professional.

Edison NJ - This company knows they are below par! Sold a full furniture set that fell apart within a month!!! Took 7 appointments before a technician finally made it to the correct address and took a look at the broken couch! (I had 7 appointments scheduled which either they didn't show for and I wasted a full day waiting, had the address wrong or just didn't give an explanation why they weren't coming.) The technician finally came and secured the cracked chipwood to air... thinking magically it would repair itself. Has the worst customer service. Provide false promises and dodgy furniture. Does not deliver on what they promise!

I purchased a couch and love seat June 27th. I was told my couch was available for pick up that day but the love seat was coming in the 5th of July. Just called to confirm they both are ready for pick up and am now told they are back ordered and not ready until the 8th. Ready to cancel the whole order!

We bought new beds for our girls on 6/21 and were told our furniture would be delivered by 6/28 because it was a floor sample (stated on paperwork). 6/28 came with no phone calls and no furniture. When we called Ashley Furniture about this issue we were told we were not even on the delivery schedule and to call a different number. We finally got a message yesterday (7/2) saying furniture would be delivered today between 2-6, which was a conflict in our schedule, and when we called the number in the recording back we were told we could cancel the delivery by calling Ashley Furniture and making the request, but that they could not tell as how soon or when we could reschedule it for.

We bought a mattress about 14 months ago and it is now sagging almost three inches. We went to Ashley's for help two times and both times they just gave us a phone number. The first number was incorrect so we had to go back. Well, after talking to a representative at Regency furniture we had to go back and pay Ashley's $100 before they sent someone out to measure the dip. They measured two inches. We have pictures showing three.

I needed furniture and a mattress a couple years ago and was recommended to go to Ashley's. In about a year the mattress started to caved in and falling apart. Took them about six months to give me a new one. Took off the day from work to have it delivered and the day before was called and told it cannot be delivered. Their products are cute but super delicate as well. Would not shop there again nor would I recommend them to anyone.

I purchased living room furniture 6/28. I'm now reviewing the invoice 2 days later and noticed that it included $350 5 year warranty that I did not purchase. As I read the lengthy sales terms and rules it stated that a customer can cancel the order within 72 hrs of purchase but they will charge 30% for restock charge. Mind you I haven't even received the items as yet.... I feel that a customer should have a window of time to change their mind without any penalty.... The state (MD) should not allow a company to rip its citizen off like this. Because I feel they are doing dishonest business I would really like to cancel my order.

I bought a home furniture from Ashley furniture and regretted a lot as the furniture is made of paper laminated paper and not a wood and they will never tell you upfront. The kids’ bed room I bought from them the bed rails kept broken after 2 month and every time I replace them the same happened. The funny thing that every time I called Ashley they will say it is the problem in misusing the bed? My advice to everybody that if you want a furniture that's worth the money you pay don't buy this very, very low quality furniture.

I am extremely disappointed with Ashley furniture. I will never buy another piece of furniture here. I have not received my furniture. The delivery system is a nightmare. First, I received a phone call to set up a time... which I had to keep calling back, leaving messages and not receiving any calls back. My husband and I work during the week and apparently the truck cannot come with the hours we get off. So, Saturday delivery you would think correct? Well I rudely get told I need to call the store I purchased from, which I did. I also work Saturday's, so hoping I would get a "3 hour window" as I was instructed during my first phone call I was told that is not the case.

Less than a year ago we had purchased our dining room table and chairs. A few months ago, 1 of the chairs broke. Then last month another chair broke on which my 1 year old was sitting on and fell. I called the store numerous times and spoke to the manager and the receptionist on duty. Till this day I am awaiting for my phone call back and for the solution to the breaking of these products.

I have not received a statement and I thought that it was because I purchased my furniture under the 18 months no payment deal. I purchased my furniture 5 months ago. I did not get an email alert about payment due or anything in the mail or a phone call. I know that Ashley Furniture has my email because I received delivery information and all of the emails from Wayfair. I just got dinged on my credit for a no payment!!! I can make the payment if Ashley Furniture would have sent a statement! I will be going into the local store to find out about this today! Thanks Ashley Furniture for messing up my credit! I will not be shopping with Ashley Furniture again!

BEWARE PEOPLE! RUN LIKE HELL FROM THIS COMPANY. Extremely unethical and con sham operations! They will screw you over just as they have thousands of unsuspecting victims. No matter how good their stuff looks, THAT IS NOT WHAT THEY WILL DELIVER TO YOU! THEY SENT ME TWO MISMATCHED, UNMATCHED LEATHER PIECES AND TIED locked them together and said "now you're stuck with it". They refuse to make good on the mis-delivery and now I have 2 non-matched sofa pieces in one sofa is leather recliner. At first they delivered not even any reclining pieces! And they said "well no big deal, so you paid $1800 and it doesn't recline, use it for 2 years and then eventually it will recline". Their delivery told me "so what if they are totally different colors, different sizes, one side is 2 inches taller from seam to seam and cushion to cushion".

In February 2014 I bought a bedroom set. It was really nice and expensive, but just 2 days ago the footboard was broken without any explanation. I call to customers service and the lady told me they cannot fix it, if I want I can buy another one. Because it was not under warranty anymore. So I just said they sell really expensive furniture and supposed to be a good material but is not! I'll never buy anything else from them!