Ashley Furniture Reviews

I ordered my two sons each a dresser online from Ashley Furniture. They were delivered with threshold delivery since I found $80 to carry them to their bedroom not necessary. I was called to see if I was home because they were near so I rushed home earlier than expected only to wait FOUR hours for them to show up. The delivery men both spoke zero amounts of English and I wasn't able to communicate with them which was frustrating. I unpackaged both dressers with my husband and both dressers were severely damaged and not usable. Two drawers broken on one and the other had been dropped and the top smashed and wood broken as well as back being detached on half. I called customer service and waited 45 minutes on hold for someone to answer. I was told they would pick up a week later and at that time would be credited my money back.

I bought sectional from store in Mooresville NC, on February 2019 and they schedule delivery on March first. So I gave my old furniture to somebody in need and I was waiting for new one, they call me two days before on 26 and confirm the delivery date is on March 1 but somebody call on February 27 and cancel that delivery for the March 8. When I call and ask if I can cancel the order because they cancel the first date they said they are going to charge me 10 percent restocking fee but they did not even stock (it is not finished yet). So buyers be aware and I can say for my NEVER AGAIN.

I bought a mattress at Ashley Furniture a orthopedic. This was 2014. I have the rheumatoid arthritis and lupus. I test the bed out at the store it was fine when. Summarize the story I have the worse pains in my body from the mattress. I call the warranty department. They sent a technician out. Whatever he wrote in his report it's a lie. My bed is 5 yrs old and the rep tells me it's in good company standards really smh. So now I have to go out and buy a new mattress from a different store. Please don't shop. There they will give hard times if you want things to be fix. The sales person is good with their job fooling customers their stuff is cheap. Buyer be aware.

My wife and I went to the local Ashley Furniture Store in our town of Spartanburg, SC. The salesman was pleasant (Lee was his name) and so was the manager. We saw the furniture we wanted, in the color that we wanted and paid cash for it before leaving. We were assured that our furniture would be delivered on the 9th of February and that we would receive phone calls prior to the delivery. We did get a phone call from the warehouse telling us that our furniture would be there in two days on the 7th of February. So... we gave our old furniture away in order to make room. On the 8th Ashley called and said that our order had been put off until the 23rd. Reason stated: "supplier production insufficient" or some equally bad lie. (They gave our furniture to someone else who wanted the same thing but financed it for a higher cost is what I supposed).

We went to buy just a queen size mattress and turned out to be a nightmare. When you go into a store to lay on a bed to test it, may feel great then, but that's not the same exact bed you're bringing home. They delivered the mattress we ordered, asked us is all okay, we stood there saying looks fine to us because the mattress looks fantastic. Forget about start laying down or sitting on it. Sitting on it with legs up on bed, my knees are up and my back is hunched over. I have to hang on to my legs to stay sitting up. You can't sit up straight on it because it sinks in. My other mattress I was able to. Sleeping on it was so horrible, no support at all and I have a bad back. I had to order the foam from another company called Got Sag dot com which helped a lot to sleep with more support.

We purchased a huge sectional couch and a recliner at Ashley Home Furniture in June of 2017. Within a year the recliner back had snapped off in the back and we had to have them repair it. We were one week late for the 1 year warranty but I refused to allow them to deny fixing it. The sectional looks like we've owned it for ten years. The cushions were flat within months!! Worse products you can ever purchase. We have thousands of dollars in furniture that looks like we got if off the side of the road!! The quality is poor and the furniture is cheaply made.

Had a horrible experience today. We went in and within 15 minutes decided on a couch (we had seen that one online and wanted to see it in person). Butch was awesome! He helped us right away, but for some reason it took an hour then get the paperwork going after he submitted it to the front desk. They did not treat their sales associate well and I really felt bad for the guy as he was really nice and helped us out.

Few years ago I purchased over $2,800 worth of furniture from Ashley, not only came in 2 weeks late, the sofa, the love seat and the recliner were broken already when were unloaded, when I looked at the frame it was cheaper quality than the one on display in the store, the coffee table and the 2 end tables were fine but I told them I don't want anything anymore and requested a full refund, they told me they can have new furniture come in withing a month, I had already donated my old furniture that day, so now I am without any furniture, I did not accept the offer, and asked if they can deliver their display instead which they said no.

Purchased a mattress for over $4000.00 with guaranteed warranty. The last 4 months I've been experiencing back pain. Contacted Ashley, in turn, they send a Customer Service person with Service Experience of 1 Day on Job. Your mattress have to measure 1 1/2 sink depth for them to replace. Their Customer Service stinks. Do not purchase anything from Ashley Furniture.

I bought a leather recliner almost a year ago. $900 I paid for this chair! The back of the chair is falling off like literally the crappy particle board the chair is made out of is crumbling around the metal frame. The slats to the for rest has fallen off and the screws fall out. I called the store in Dover De to find out if there is a warranty on the chair. They said there should be and gave me a number to call, I call that number they can't find any of my paperwork so they give me another number to call, I take more time out of my work day and call that number. They can't find my paperwork because the store was bought out. 4 months later I'm still getting the runaround.

I ordered a sectional, dining table, tv stand and console table. I called to confirm my delivery schedule and was on hold for over 25 min. Keep in mind that was the 3rd time I tried to call. I also emailed. By the time a rep answered she was unsympathetic, saying the deadline for next day delivery is 2pm. She did not care that I had been trying to contact them for over an hr.

I bought a sectional for $1282. Measured my ceiling and it was 96 inches which should fit a 94 inch sofa but at Ashley they don't take into account the rolled arms which add about 5 inches. The sofa didn't fit and somehow their 30 percent restocking fee took me down to 769. Not sure how the error is my fault but save your own time and money and avoid Ashley further.

I purchased this North Shore Bed with Canopy in King/California size in 2018 and I am so disappointed in the quality of this bed from Ashley Furniture. When the bed were delivered I had to call three times for to have repairs to the large posts on the bed. There were stains up and down the posts, also when the bed were assemble one of the large posts top were not attached to the post. Recently I had to call about the railings of the bed broke off while going to bed one night. I do not feel safe in this bed. The bed were assemble poorly and the material of the bed is not good quality veneer. If you are reading this review please do not buy this bed or think twice before purchasing furniture from any of Ashley Stores.

I bought a sectional end of January at the Old Country Rd store. When the sectional was delivered did not fitted on the stairs. After going back and forth with the store I decided to go back to cancel the order because they said was impossible to disassemble the sectional. I was told that they cannot give back the delivery charge. How come I have to pay full delivery when you did not deliver the sectional. When I purchased no one in the store mentioned anything. No one told us to read the back of the receipt. Is not fair at all. I am so upset. I need a phone number of the corporate to make a complaint. I ordered with Macy's twice. They didn’t charge me a penny. I work very hard for someone to take my money for a service that I never received. Customer service in the store and corporate is the worst.

Be VERY careful when you order items from them online. If it doesn't work for some reason, you are responsible to pay for shipping to return the items. You CANNOT return to their local stores. I am now the owner of a $400 dollar mirror that I can't use and that is too expensive to ship back for a refund. I will never purchase from these stores or online due to the lack of customer service provided. It is unfortunate because I did like their products and was planning to purchase more items from them.

THE WORST customer service I have ever experienced. Paid in full for over $3000 worth of furniture on Dec 3. A bed, a living room set, and a table with chairs. The delivery was split into several partial deliveries. The couch and chairs with one mattress but no frame. The bed and chairs but no table, etc. It took over two months and several scheduling fiascoes to finally receive what I purchased.

Went to the store and purchased coffee tables and accent mirror. Accent mirror was suppose to be shipped by UPS and coffee tables were suppose to be delivered 2 weeks after purchase. After calling to follow up NOW I have to wait 2 months of the accent mirror and 1 1/2 for the tables. This information should have been shared upon purchase. I will never shop at Ashley Furniture. NO followup and they lie to get sales!!!

Had a great experience buying Dining Table at Ashley. Salesperson was non intrusive, answered questions and gave space for decision making. Had an issue with a chair & when we called them after a few months (had terrible experience with NFM earlier), they were non-judgmental and sent replacement part and service person in quick order. Would recommend them & will continue using them as primary shopping place when expanding home.

WARNING!!! I feel like i purchased a new couch but was delivered a used/refurbished couch instead! Apparently once purchase/delivery is made...you are cut off from any communication if complaint about your purchase is made! I purchased my set Oct. 15, 2018 and after 2 mos I noticed that a cushion had a droop. I then complained at the store and was immediately given the run around, to this day, no contact from Ashley Furniture Store!! I will not recommend but instead WARN against any purchase at Ashley Furniture Store. I am frustrated and absolutely DISSATISFIED with Ashley Furniture!!

We purchased new furniture. It was delivered February 02. We left for holidays some 30 hours later. We returned February 15. And decided we wanted to return the furniture. Manager said 48 policy expired. We sat in this furniture maybe two hours. Our sales lady at the store stated the manager said the 48 hour return policy had expired. She said the manager would call in an hour which he never did. This was the Calgary South location near IKEA. Buyers beware of this policy. They will not get another sale out of me and I will promote their ridiculous return rule. I sat in it longer in their store. The tags are still on.

I bought mattresses and box springs in Kenosha Wisconsin. I was lied to in the store, customer care is a joke, and the managers were rude. I was told I could return my purchase within 30 days but give the mattress at least 30 days to get used to it. When I tried to return my 1000.00 mattress, because it sags in the middle and backs and hips hurt, I was told I couldn't. I was also told I shouldn't have bought a 300.00 mattress, by a manager! What does that say for their product???? I filed a complaint with BBB. There is NO return policy. I was told once it's in your house you're "on the hook" for it. Worst store ever. Do not buy from here! Go to BBB for complaints on this store. See what it's all about.

I purchased a recliner from Ashley furniture in Fort Worth that was delivered on or around November 25, 2018. Shortly after delivery I noticed that the stuffing in the end of the arms were sagging and there was a consistent spot on one arm that clearly indicated that the fabric was defective. However, I decided it wasn't worth the hassle to complain as it took nearly two weeks to get the chair once purchased and I was concerned that it would take at least that long to get a replacement and I didn't want to be without a chair that long. However, in early February I noticed that the footrest was hanging when trying to close it and the chair appeared to wobble when setting in it.

This company is awful, from start to finish. The sales team was nice until we gave them money. The delivery team came and damaged a cabinet. They stopped and made my wife sign a disclosure and told her they could not continue until she signed saying that any further damage would not be covered. They also said they would send out a repairman to fix the cabinet. After calling the manager of the delivery team, he said he would get back to us. Never did. Called the salesperson and manager, they said they would get back to us- never did. After calling multiple times, we were finally told that the 2 delivery kids signed a statement saying that my wife signed the disclosure as soon as they got there and that they were not liable for anything. Still, no one will return our calls. I will never buy from this company again. Highly recommend you stay far away from them.

In June 2018, I bought a sectional from Ashley Furniture. Within six months it started to tear, eventually looking like the pictures below. At the time I purchased the couch, I also purchased a warranty with GBS and they denied my claim to fix the issue. I contacted GRT (the guest relations team) with Ashley Furniture. They also denied my claim stating that the damage was CUSTOMER CAUSED. As if I took a pair of scissors to the $1400 couch I just paid for, and cut it myself just to complain about something. The woman said, “if it were a manufacture defect all the cushions would be torn.”

My sales associate was really good, however everything else has been a nightmare. I found the furniture cheaper (on their website) the next day. I was told they can not honor that price without charging a 20% restocking fee. I was already upset about that since the website states that you have 30 day to price match. Then the delivery is a whole different story. The rude lady that called me to set up a day (not time) said they could deliver on Tuesday. I stated that I can only do after 5 on Tuesday. She said that is not possible. So I picked Saturday. She could not give me a time. I stated that I work, plus a single mom and my son has a game that day. I told her that it had to be after 11. She said she would note that but could not make any promises.

The mattress is giving me back pain, slides extremely because the genius that made it had a great idea to use polyester. Bottom line, ASHLEY FURNITURE IS A BIG SCAM! I was told in store that if any issues come up I can return it but in the docs with small letters, it says otherwise. Basically, they are not selling a product but they are trying to get rid of it. SCAM!

We bought a beautiful recliner a couple of weeks ago. Got it home, unboxed it, unwrapped the clear plastic wrap & the beware! Chemical smell was horrible. We thought it was because it was new and that it would go away after a few days. We thought about returning it but there was a 7 day return policy that we missed. Now after 2 weeks the odor is still just bad. I've tried spraying it down with Fabreeze and OdoBan to no avail. Buyers beware.

Customer service is a nightmare. I had problems with my sofa and loveseat almost immediately after delivery. Trying to get service to come to your house is next to impossible. Wait time to talk to customer service is 60 min or more only to get disconnected, hung up on, yelled at, lied to. They procrastinate just waiting for the manufactures warranty to end!! They LOVE taking your money and being all nice but BEWARE after it’s delivered. I turned them into the BBB and now I am going through the Indiana attorney general to file a complaint!! Just a nightmare!!!

We have been looking for a new bed for our daughter's bedroom for several months. She really loved a bed we found in Ashley so we purchased it online after seeing it in the store. Purchased on a Saturday, got a phone call the next day with the offer to purchase the warranty and to tell us the delivery date is for the following Wednesday (today), and I received an email from Ashley stating "scheduled delivery confirmation" for Wednesday. I moved the existing furniture out of my daughter's room, had the carpet cleaned, and began my waiting. I spent more time on hold and being transferred than I could ever imagine trying to find out my delivery window.

I purchased furniture in the amount of $2929.06 (CASH) on 12/29/18 from the Hoover, Alabama location. My original schedule date was 1/31/19. It was rescheduled to 2/12/2019. I took the day of work and all I received was one item out of four that I purchased. I missed a day of work and spent several hours on the phone only to get the runaround from EVERYONE that I spoke to. They lied and contradicted themselves repeatedly. Today 2/13/2019, customer service said my sales report is blank. She asked me if I was told (at purchase) that a table I ordered was on back-order and would not be available until March. I was not told that. I wonder how she knew that if my sales report is blank. I can't imagine how they got the bar stools to me when my sales report is blank. I asked for a special delivery when the furniture is found and was told that I would go back into the delivery system. Do your homework. Not worth it. BEWARE.

When this furniture was purchased we were told it was 100% leather. For $3200.00 non-motorized couches you would think it would be. I feel the quality of the showroom furniture wasn't what was delivered. The loveseat came damaged. Called the store multiple times. Got the runaround. Was such a headache we let it go. Our purchase was May 2017. The large sofa frame cracked and springs are poking out of the "pleather" on the back of the sofa. This furniture hasn't been moved since it was delivered. The ottoman is completely flat and the stuffing/cushion on the loveseat has always been sideways.

We closed on our house Dec 26th and went straight to Ashley furniture here in Westland MI. We bought and ordered our sofa and love seat. It is Feb 11th and still no furniture and after lie after lie on why they promised it would be delivered on Jan 26th our second day in our new home. Well that day had come and not even a call or any communication that no delivery was coming after we waited all day.

Don't buy from Ashley Furniture. They do not stand by the poor quality and workmanship of their product. I purchased a living room set from them and started to have repeated issues with the loveseat. I reported it about 8 months after purchase that one side of the loveseat was breaking down. They sent a repairman who replaced a cushion even though the issue was much more than that. When I told them the repair was not satisfactory and the issue returned just 2 weeks later they sent the guy back out. He said he couldn't fix it and it would need to be replaced. But the "Guest Services" people closed the service and said - "This is normal wear, your warranty is over. Nothing we can do - No we won't be sending anyone back out. No you can't talk to anyone in authority. This conversation ends here:" That was their exact words. Go buy your furniture from a reputable company that stands by their product - not Ashley Furniture.

Absolutely Livid and Disappointed in your service!!! Firstly, I go online and place my order - smooth process. Second, furniture comes - 3 items (bed, chest, dresser). Bed looks used, chest looked used and dresser was totally damaged (draws don't close). Third, although the delivery people realize the damage (and even take pictures to send to their supervisor) they would not leave my house until I signed for the order so I was not exactly given a choice. Fourth, I call up (after 2 hours on the phone. I am told "sorry there is nothing we can do." Fifth, I keep calling and finally get someone who will help and they set up an exchange. Sixth, Exchange set up for over 1 week later (so I'm sitting a week with broken furniture) and then they give me an 11-3 delivery window but they show up at 7pm. (This is children's furniture - I don't know about your kids, but mine go to sleep at 6:30.)

Purchased reclining sofa and reclining chair. All are motor operated. Both sides of the sofa failed leaving one side up and the other intermittently working. First it stopped in the extended/reclined position. Later it finally moved and we were able to close the recliner, but it doesn't work at all now. The other side stopped working in the extended position and been in that state for over a week, creating a safety hazard and being inconvenient.

This store has the worst customer service ever. Bought a sectional sofa January 5th. At the time was told be delivered about Feb 9. In that month no customer service call about status. Called first of Feb. I called only to find out won't be delivered til end of February. No reason for why there was no call to me about this. Saying, "Sorry for your inconvenience," does not make anyone feel better. It's no excuse for such bad customer service. Will never shop there again.

Do not waste your money on this. Paid for a 5 year warranty that doesn't do anything only they take your money and do not fix anything. Submitted a claim and been waiting for more than 3 months and all I hear is excuses.

Do not buy the five year extended warranty at Ashley‘s. The warranty service provider actually uses, do not stand behind their own contract. If you read the contract very carefully, you will find an oxymoron. Things covered by the contract are excluded in the fine print. Customer service from both Ashley and their warranty service contractor are nonexistent. There are much more ethical furniture stores in the Phoenix metropolitan area. I will never do business with Ashley’s again and my friends and family will follow suit.

The reason I am posting this review here is because of ASHLEY Furniture's response and of ASHLEY FURNITURE DECLINE to post my review --- "Thanks for sharing your review. Unfortunately, it didn't meet all of our guidelines. To ensure your review is published, please keep these items in mind: mentions customer service issues, directs business away, mentions shipping complaints."

When I purchased my sectional from the sales team at Ashley furniture, I thought it was a good company. Until I had to deal with their customer service department. By far, the worst customer service! I ordered my furniture in January and waited over a month to have all of it all delivered at the same time. Until the day came and 1 out of 10 pieces arrived. When I called the customer service department, I was told there was nothing they can do and they will call me when it is in. When I asked to talk to a supervisor, I was told “Fabian” was not available and there was no way to leave him a message, “he did not have a voicemail or email set up” (what???). I will never purchase from this company again and I regret that I had already purchased something from them.

Worst customer service ever! We purchased the item around 3 weeks ago. By that time they knew that I was looking for something that will have a quick delivery date. The manager lied to us in order to complete the purchase. He mentioned that the item was available on the Baltimore warehouse and I was going to receive a call within 24 hours of the purchase to schedule the delivery. On the following day, we received an email saying that they wanted to contact us to update on the delivery. We called; they mentioned that the item was going to be delivered within 3-4 weeks but that it can be "less".

Purchased a sectional on Jan 9, 2019. Ashley set a delivery date of Jan 26, 2019. On Jan 26, 1/2 of my sectional arrived. Movers literally dropped it on my new hardwoods floors leaving a huge gash. No one could tell me when other 1/2 was scheduled to arrive. Today is Feb 5, 2019. I have talked with 8 different people over the last 7 days. These store managers, customer service idiots and claims dept promise everyday that I will hear from someone that day. It has never happened. I canceled my order and can’t even get them to come get this 1/2 couch out of my home. There is major damage to my new hardwoods. I hired an attorney today and the retainer cost me more than the couch I ordered! DO NOT BUY FROM ASHLEY!!!

I recently purchased a sofa, two accent chairs, coffee table, area rug and dining room table from Ashley in Farmingdale, NY. All furniture except the coffee table were delivered on December 17th. After taking delivery, later that evening I noticed one of the accent chair front leg was slightly off so immediately called Ashley customer service the next day. Customer service ordered a new leg as well as hardware on December 18th, I have yet to receive the new leg and brackets.

On January 26, 2019 I purchase a sofa online and chose a Saturday delivery on February 2, 2019. I waited all day for my delivery and no sofa. I then called Corporate and spoke to Sammie. She stated that she couldn’t find my order and that she would call IT because the order number is not coming up, she stated that she would call me back in 15-20 mins. Needless to say I didn’t receive a callback. I called back a hour later and spoke to Cindy who read me the notes that Sammie put in the computer stating that I need to call IT, so Cindy gave me the number. I called and the office was closed. By the way Sammie supposedly left for the day. That’s why she didn’t call me back.

Do not buy from Ashley Furniture and never get the extended warranty!!! I purchased a couch/love seat set with matching end tables and coffee table. Spent nearly 3000$ on the set and still paying monthly 62-68$ a month for the set. We purchased the warranty because it is a lighter colored couch just in case anything were to happen to it. Now we purchased it last May so not even a full year and the couch is light with grey specs. The grey parts of the couch is lifting from the couch. Reading other people’s experiences with this couch are having the exact same complaints. We have been trying to get this resolved for months and months now and nothing has been done about it.

DO NOT BUY ASHLEY money warranty insurance. Because you will never get your money back. I was fool enough to be convinced by salesman in Ashley Mississauga to spend additional $500 for this 5-year money back warranty insurance. After 5-year, I was told $500 is in-store credit, there is no money back. Also in order to use $500 in-store credit, I need spend another $500. What a deal!

DO NOT BUY FROM ASHLEY. My boyfriend and I ordered at least 5 furniture items from them (bar stools, sectional, ottoman, bed frame and a Tempur-Pedic mattress). It took them 2 months to deliver the items and then half of them didn't come as full sets. We were only delivered the headboard and mattress, and were given the wrong color ottoman. When we complained, they told us it would come the next week. It did not. We were told it would come by the end of the month. It did not.

The Swivel Power Chair Model AFHS-4220032 was purchased Sept. 27, 2017 and has been serviced 3 times since, all for the same problem. When it was last serviced in Oct. 2018, even though the same problem was surfacing, my handicapped brother in law didn’t have the cognitive ability to let them know something needed to be done other than trying to fix it. As a result, here it is Jan. and it broke down again. It is now out of warranty and the part required to fix it is discontinued.

Bought Mattress, Bed Room Furniture, Sofa Set and End Tables for living room. At Store Customer Service was solid and no issue. Got best deal in my opinion. Delivered on timely but then found all items had some issues. Called Customer service and they said service appointment will fix everything. Colors on end tables, stretches on Bedroom furniture and defective sofa piece. We set up appointment for next Saturday. We stayed home whole day thinking to fix everything. Service department never showed up or called to reschedule. I called late afternoon that we had service appointment and customer service said, "Just wait till 5 and no one show up then you can leave the house."

My husband and I purchased a sofa and two recliners on January 1, 2019 and still waiting for delivery. We called and was told we wouldn’t get our furniture until February 15th. I have never had to wait more than a few days at other stores. I will never buy from Ashley again. Very disappointed.

The actual purchase of the couch was painless but the delivery experience was AWFUL. I was told my sectional would be delivered between 1-4 pm so I took off an afternoon of work to wait for it (my mistake, clearly.) By the time it hit 3:45 pm and I hadn't received the "30 minutes out" call, I decided to call Ashley myself. I was then told my couch would be delivered between 6-6:30 pm. At 5:30 pm I received a call from Ashley that my couch would be there by 7:30 pm. By the time my couch was set up and the deliverers had left, it was past 10 pm.

The actual purchasing and financing experiences were smooth. THEN, came the need for delivery and service for my sleeper sofa. Ashley contracts out to a separate vendor for delivery and service. Delivery was scheduled for 3-5 pm. Never showed up until 9:30-10:00 pm. I was less than thrilled. I'm betting my neighbors were even less thrilled. Then, I had trouble opening the sleeper. I received this odd voicemail about 10 am saying someone would be out between 11 am and 2 pm. No notice. Tried to contact the company. No real luck. Just told that someone would be calling me again in 24-48 hours and that they had no work order open for me. So, who left the VM? Anyway, a round robin of nonsense contacts ensued, including a VM to my office ON A SUNDAY (like anyone would be there). Long story short, stay away from Ashley if only to not have to deal with their outside contractors. Bottom shelf.

After going to a few furniture stores looking for a sofa we ended up at Ashley Furniture. Due to the tight turns and narrow staircase it was hard to find a sofa that would fit. We expressed all the issues and concerns to the salesperson. We gave him measurements and after he measured the sofa he said "It will fit, the delivery guys are professional, they'll get it in!” NEVER once mentioning they had a knockdown service. We ordered the sofa and had a delivery date of 1/19/19. On delivery day the "professionals" couldn't get the sofa in. We went back to the store and the same sales guy approached us and said "I heard what happened, sorry. Let me know if you see something else". Still doesn't mention the knockdown service.

I have been living a nightmare thanks to Ashley furniture store since October 2018. We purchased a new sectional that we thought was very nice on October 4. Was not delivered until November 8 after the lady in the place told us it should be able to be delivered the very next day. I should have known then that this company was not one I was going to be happy with. They delivered the three-piece sectional and each piece had blemishes and rips I have been living a nightmare thanks to Ashley furniture store since October 2018. We purchased in sectional that we thought was very nice on October 4 was not delivered until November 8 after the lady in the place told us it should be able to be delivered the very next day. I should have known then that this company was not one I was going to be happy with. They delivered the three-piece sectional and each piece had blemishes and rips.

I purchased a couch from Ashley Furniture in Nov. 2016 and in less than 2 years it was sagging and uncomfortable to sit on. I contacted the Ashley customer care and the BBB. The only response I got from Ashley was that there was a one year warranty. I understand that, but this couch should not be in this condition after only 1 1/2 years. No children or pets on the couch. I will never purchase from Ashley Furniture again.

I ordered a brand new sectional from this locations and purchased the furniture protection band, thank goodness! I had to have the sectional replaced twice in two months. The fabric was TERRIBLE. So my husband and I went in and ordered a different sectional. Waited 13 weeks for delivery and still can’t get it delivered to us. I will never order or return here again.

Ashley Furniture, in Amherst, NY. The most unprofessional experience I've EVER had in making a purchase. The whole "team" is lame. The first "salesperson" I spoke to, his name is Chris. I told Chris I needed to think the decision over and I would get back to the store the next day. Chris, being anxious to make a sale, insisted that if I was going to buy the product that I text his personal phone, seeing that he was off for the following two days. "Even if he was off he would rush to the store to assist me because it would only take him 10 minutes". I did, just to be answered with an attitude and told that he told me, "I don't work again until Friday". Ok, cool.

We bought a sofa and loveseat from the store. After 3 or 4 days receiving the product, the sofa started to have too much noises. They sent a technician to see the problem but the technician didn’t know what was the issue and asked to talked to his manager. After one week we didn’t hear about them and we called customer service, they told us this is the manufacturer issue and they can’t help us! The associates in customer service department even didn’t let us talk to a manager or supervisor and at the end she hang up the phone on us! This is the worst experience that we had in purchasing a product in our life. We paid $800 and now we have to have a sofa with too much noise that we cannot even seat on that!!! This is a fraud.

DON'T EVER BUY FURNITURE FROM THIS COMPANY! They will screw you as fast as they can. I will tell everyone I know what a horrible company this is and what horrible people they have working for them. My wife and I were treated with such disrespect at the Wichita Falls location... It was sickening. BUYER BEWARE!

We had visited Ashley's for a new bedroom set. We ended up buying a $5k set. Loved it in store, sales lady was nice but does not tell you all the fine details after delivery. We received all damaged furniture. Refused it not 1x. Not 2x, 3x! After 3 failed attempts off refusing all knicked, scratched furniture we are now trying to cancel order and get a full refund. BUT nobody returns calls from their NJ office or the Home Store! Absolutely ridiculous. Worst customer service center ever. Once you buy the furniture in store, they fail to tell you that the store will not be able to assist you in any way. All problems need to be directed to the NJ offices (which nobody ever returns phone calls). Stay far away from the store.

I ordered a what was being advertised as a platform bed. It was shipped in two parts. The headboard and footboard came and almost a week later when the tracking still showed the rest was not moving. They finally reached the other half telling me they had to allow UPS so many business days. When I did finally receive the rest of the bed I found out also that the bed was not what they claimed it was. It was not a platform bed. While I was on the phone about this they went online while I was on hold and changed the ad! I told them that I wanted to return the bed and they said, "Fine but you're paying for the shipping." I said, "This is how you deal with customers," and they were not very pleasant or very polite or... I wish I had read the reviews before even dealing with them because I will never and I mean never deal with them again.

OK this is my story... Sept 27 my husband and I bought a sectional from Adam at the Deerfoot Meadows location. Delivery was set for Oct 2, they arrived at the time they said they would be there, we had asked for them to remove our old furniture, which they did, then they proceeded to move in the one piece of the sectional, 2 seats and a cup holder. Then they informed us that that is all they had for us and they didn't have any other info for us. I would have to call Guest Care, which I did and was informed that the second piece would be delivered on the 13, 11 days with only 2 seat in my living room when we have 5 adults living in our house. So now we are at the 13th, delivery was set for 8:30 am, they showed up at 750 am, I wasn't even dress yet. Then when they were moving in the second piece, they damaged the corner of the recliner... Again another call to guest care, was told that they would order the parts.

Lighting in stores differ significantly from lighting in homes. We purchased a dining room table and chairs from Ashley Furniture in Fort Myers, FL. The salesperson was great, but we were NOT advised of a no return, no exchange policy. When we raised concerns with the store we were told first to get brighter lights in our home, then on a second visit to buy a bright rug. We were told to call Customer Care and to request an exchange for a table and chairs we found that would fit better. Customer care advised us that it is Ashley policy that there is no refund and no exchange under any circumstance. The customer care person was rude and told me that we would just have to live with the table. Do like us and refuse ever to darken the door of this store.

I brought my daughter a couch from Ashley Furniture in North Charleston and they talked me into the warranty purchase. Well we have been trying since July to get issue with couch fixed under the warranty. They kept telling my daughter to send pictures and then wait a week and they told her send again, they kept telling her they never received, finally end of September they finally say they got pictures and will arrange repair. Now December comes and still no calls. No repair scheduled. I call and then get told how sorry they are and they will get things fixed. A little over a week later I get what appears to be Styrofoam blocks delivered so I call again and ask what I’m supposed to do with that since the damage is the upholstery so they tell me again I’ll get a call. They will look into it.

Below is documented and a verifiable string of events. 1/9/19: Furniture was delivered at 8:30pm at night, 4 hours late, and damaged. Delivery drivers took pictures, promised a call the next day for a furniture repair appt. or a replacement would be ordered. 1/10: No call or follow up received. 1/10: I called my salesman at Homestore on Decatur and I215 in Las Vegas, Ryan **. He did not return my 2 calls or text after telling me at time of purchase to call him if any issues with delivery or furniture. He spent plenty of time during the transaction explaining why the store service is superior to online when problems arise. Untrue thus far.

I have not heard back about my first complaint 11/23/2018 and now I'm being told that my second order 12/23/18 has been cancelled by your company as well. This is so disappointing for a company to do this to a customer of more than 20+ years. I gave my bed set away, I’ve been sleeping on the couch since Nov. I have not received a call about neither order. What type of business are are they running? I will be reporting your company to the BBB again.

I bought a sofa, loveseat, chair and ottoman for my family room, with the understanding that my old furniture would be taken away by the delivery men. On day of delivery the men removed the old furniture out the door as they set up my new furniture, after all was said and done they left my old furniture. Being newly widowed it was of most importance that they would dispose of my old furniture. I was shopping with my two friend that witness the manager agreeing that the old furniture would be removed. I would have gone elsewhere if I had known they would leave my old furniture in my yard. I called the Linden store to speak to the manager, I was told he was the only manager on the floor and would have to call me back, days later and I'm still waiting. Never again!!

I'm not sure how this company stays in business with the customer service they have. Delivered bed today and 1) was missing hardware, so they couldn't put it together and 2) was damaged. I talked to a customer service representative that offered to order the hardware, but advised it would take 7-10 business days, maybe longer. They graciously offered me $79 off my invoice, which is what I paid for delivery and assembly. So now my daughter has to sleep on the floor for 2 weeks because we sold her bed. They could care less. When I asked why they couldn't expedite the hardware, they indicated it wasn't their policy. They acted like they were really doing me a favor.

I placed an order for a sectional on November 18th, 2018. I was told it would be delivered January 1st, 2019. I read in my paperwork that I would get a call two days beforehand confirming delivery. I never received a phone call so I called the Ashley Home Store where I purchased my sectional (Fort Smith, AR). I was told there was a delay and that I would need to reschedule. I was also told that the actual store couldn’t reschedule and I would have to call customer care. I did this and they rescheduled for the 19th.

The sales staff is friendly and helpful but once you order your furniture customer service is completely the opposite. I ordered in November of 2018. Today is January 18, 2019. My complete order is not here. I got partial delivery at the beginning of January as scheduled (dining set), but a bench and placemats were on back order. We were told we’d get them January 12. No delivery, so we called and were told January 18. The bench did come today but no placemats. I called the store to be told that I acknowledged the placemats were on backorder until the end of January/beginning of February. I did not acknowledge or know that the placemats would not arrive today, but I will not choose to purchase from this company ever again and wish I hadn’t already done so the first time.

Rip off and Very dishonest company. I spend $15,000 for Ashley furniture. 3 pieces arrived damaged (chipped, scratched, missing pieces, not closing doors in china cabinet). I filed claim about all issues with pictures of issues and copy of receipt. No respond. Called later. They said that they need serial number on the back or underneath of furniture or they will not repair anything. I looked: It was no sticker with serial number. I guess they removed on purpose prior delivery so they can't be responsible for any issues. Such a ripoff and very dishonest company.

I have purchased two items from Ashley Furniture, a table and a couch. I decided to pick up the table in person. They didn't even have the table ready for pick up until 4 days after the original planned date. Then we ordered a couch in early December. We scheduled a delivery date of mid January. They calls us two days before the delivery date and tell us they changed it to the middle of the next week. Now we get to sit on hold while having no couch for another week.

We purchased 2 sets of living room furniture on 11-30-17. The set we mainly use is already showing a lot of wear. Cushions on the couch are already bulging out. Our old furniture was over 20 years old and looked better than this piece of junk.

Stay far away from this company. I have no clue how they stay in business. I am still waiting for my couch I purchased back in November... They have offered me a $75 store credit and that is it. Why would I want to come back to a store who lied to me about availability and refuses to try and make this all better. I threw away my old couch the day before they were supposed to deliver and they call me the day of to tell me, "Only 2/3 pieces to your couch are in." Horrible customer service and horrible company culture. Stay away and go to another reputable company.

Salem, Oregon. I purchased a complete living room and dining room set spending a little over $3000. I paid in advance and was told it would be 3-4 weeks for delivery. I received a call on Jan 11 saying my furniture will be delivered on the 15th, and that I need to have my old furniture gone before delivery. I donated my old furniture on the 14th to the local Habitat for Humanity reuse store.

The sales people were wonderful. Upon delivery, the table was scratched, and the delivery man who barely spoke a word of English and couldn't communicate well with us, took out a furniture marker and covered up some of the scratches. We were told to call customer service. They acted unprofessionally rude and disrespectful, but after we sent pictures and put in a claim they said they would look into the matter. After waiting a couple of weeks, we contacted them again. Nearly two months went by, and without contacting us, they closed our Claim account. We contacted them again and the customer service lady, who refused to give us a surname or let us speak to a manager, stated it is not their problem and they will neither refund the money nor accept a return. We have been trying to deal with this since moments after delivery. For such cheap quality and poor, unprofessional service, Ashley products are not worth the money.

We purchased a Chaise couch the middle of December and was promised delivery between Christmas Eve and New Year's Eve. They called on the 27th for delivery the following day and I asked for a different day because I would not be home. The Warehouse gave me a day for the following Thursday. I never got a call and when I called they said they had no confirmation that I called. So she scheduled it for Saturday morning. It was a no show again. I called the store and the manager there sounded like she could care less and directed me to the warehouse. The manager there was very nice and said she was refunding our delivery fee and set up another day the following Tuesday. They came to deliver it and there was no hardware to put legs on.

In Dec of 2018, I had bought two Console Table. I received items January 15th. The consoles were to go on same wall on opposite sides. One Console did not fit and was also damaged. One side of console was not put together correctly and the other side had knicks in it. When I called to see if they would take the one console back and either refund money or let me pick out something else of equal value, I was told no. Most places have a 90-day return policy or will at least work with you to make you happy. Ashley will not. I have bought a lot of Furniture from Ashley in past. I will never buy from them again. Buyer beware!

We purchased some furniture in the December with guaranteed delivery before the New Year because we planned a party. This was the main reason why we chose this store, since we moved to a brand new house and we needed furniture before the New Year. The delivery date was scheduled on December 27. This day the delivery line was down but I had a chance to get the sales associate and she confirmed that we are on the schedule for this day and the delivery driver will give us a call on their way but no one called us or delivered our furniture that day. By the way, my husband specifically took the day off to meet them.

Do not purchase anything from this company. When my bedroom set was being delivered the driver made me feel very uncomfortable and I feared for my safety. He asked to use the bathroom and disappeared. Once he left I noticed he had stolen a significant amount of money directly from my purse. The store has done nothing to reconcile or compensate me. They have defended the driver. Police report filed.

Bought a living room set from Ashley Furniture and the salesman sold us the warranty package telling us every repairs and cleaning is included. In less than two years the cushions were all in awful shape although we don't have any kid at home to overuse the cushions. When called their customer services and asked for warranty, they said it was only good for a year. They lie to sell stuff. Do not buy any living room set from them. The quality is = 0. And Worst Customer Service ever!

Nice furniture. We paid too much but we should of known better dealing with an old fashion commission based furniture store. 4 attempts to deliver it including 2 no calls, no shows. 3rd one the delivery guys showed up without our stuff on the truck! Looked at each other and blamed each other for the mess up standing in my driveway.

Do not deal with this company. It has been the worst customer experience of my life including dealing with Comcast. The logistics of getting the furniture I have ordered has turned into 4 different delivery dates, damaged furniture, discontinued furniture 2 months after I ordered, and approximately 14 phone calls to deal with it all. Absolute nightmare to deal with. It is a shame because they have nice furniture at a decent price in their stores.

In October (2018) I shopped for a blue chair that would be comfortable to watch TV in. The sales rep at Ashley Furniture in Rogers, AR was nice and I ordered the color I wanted through her. The Ashley warehouse broke the chair, causing delays. The communication with them and continued incorrect dates for the replacement finally caused me to cancel my order and look online. I then ordered from Coleman Furniture at a great price, free shipping. They ordered it.

I purchased a chair and a couch on 11/25/18 and when they called to confirm the delivery date of 12/21/18 - only the chair came. The couch was on "back order" per the delivery people. When I called in to customer service they said they had the couch in stock and didn't know what the mix up was. Regardless, their story did not make sense. Since I was hosting Christmas, I was ready to have my furniture, so when I called to schedule a delivery time the new delivery date was not until AFTER Christmas!

I am incredibly frustrated with the entire experience I've had trying to get my order. I originally placed the order at the end of November with delivery December 9th. I was told the delivery driver would call me half an hour before delivery. I got a text message not even 10 minutes before they were at my house while I was in the shower and they pulled into my drive just as I got out which made me very uncomfortable. When your representatives got to my house they were in such a hurry that they forced me to sign for the bed frame even though it was damaged. They took pictures of it and told me to "just sign for it and someone can replace it or fix it. They will call you in 5 minutes." They also left a ton of styrofoam pieces all over my bedroom.

To summarize everything the demo product and the feature of the product that they showed us (Ashley Furniture in Route 46 New Jersey) is not what we get on the delivery and to found out that they have NO RETURN NO EXCHANGE policy in which they didnt made us aware. It's ok if it's just a small purchase but it's a big amount purchase and now I have to deal with my Tempur Pedic product that missing feature that I want. I should have bought it straight to Tempur Pedic store. So I encouraged my 3 friends who just recently bought a house who's planning to buy furniture in Ashley including me who's soon to be a house owner.

Terrible customer service, check the website before you buy anything. They overcharge at the "Homestore", then they don't honor their price on the Ashley Furniture website. They will only honor their website price if you can get a picture of the sale priced furniture in your cart. The website won’t let you do it, so you can cancel and pay a 10% restocking fee or pay the higher than advertised price. I purchased the Dorsten sofas in Edwardsville, priced at $569 in the store and $399 on the website. I went in to the store and figured it was just a error, the customer service person looked it up and said they would make the adjustment, then they called and said they could only make the adjustment if I can get the couches in my cart and take a picture of it. I could somewhat understand if it was an online competitor, but it is the actual Ashley Furniture website. To make matters worse, the couches that are in the store come have a 6 week delivery date.

Bought a glass insert dining table from Ashley and a liquid spilled on the glass top which was immediately wiped up. Within a week the wood started warping along the glass side and took photos into the store. Was told we would have to drive the table 1.5 hours south of us to the warehouse for them to look at it or pay $50 for them to come to us. Their representative stated that it shouldn’t happen with a dining table and took further pictures. Received a phone call from them this morning that their warranty does not cover spills. This could have been prevented if during the manufacturing process they would have put a silicone seal around the wood prior to gluing down the glass insert. As a result we are stuck with a warped $800 table because you know that a dining table should never have any spills. Poorly manufactured furniture and worse customer service than I have ever experienced. LET THE BUYER BEWARE!

I brought the North Shore Canopy Bed on 12/12/18. Was told delivery would be the week of the 20th. I called on the 19th to find out my delivery would be after Christmas. I went to the store to find out the bed was ready but the sofa was on back order. They didn’t want to make two deliveries. On top of that the salesman made a mistake with the financing not charging me enough and they wanted me to pay for his mistake. The store manager told me she was not going to charge me for his mistake which was great. Scheduled my new delivery for 12/27/18.

I purchased a Tempur-Pedic mattress from Ashley Furniture store in Secaucus New Jersey and was delivered on 12/18:2018. Since my kid had an allergic reaction to the mattress I have been calling customer care to pick up the mattress and refund since it is within 30 days. Tempur-Pedic itself refunds full amount within 90 days with no questions asked. Ashley Furniture made me call the store, misdirected me and asked me to call Tempur-Pedic directly and has been the worst experience.

I bought a full house furniture and paid close to 20K and paid to expanded protection warranty, first they are good in selling their furniture to you. No doubt. But once you pay money they starts the game, they delivered the dining table with defect and at the same day of delivery they noticed the defect. They sent somebody to take a pictures and did not hear from them. So I called and they said the pictures got lost so they will send another one. And they did and again did not hear from them. Anyway since I have a protection plan and paid got that.

The sales was super attentive to making the sale of a TEMPUR-PEDIC BREEZE MATTRESS. I bought the best mattress and base because I felt it would last for a long time. After getting the bed set up at home I proceeded to register the purchase with TEMPUR-PEDIC. I needed the serial number from the mattress. In the literature it explained the tag with the numbers was on the upper left corner. Looked at the upper left corner and no tag. A tag was in the middle and one was on the right. Entering each number was not accepted by the computer upon entering into the registration. Called sales agent to get assistance in location of tag. Three times and no return call. Finally located tag on bottom right. New Year's Eve my bed ceased to work. It wouldn't go up or down of vibrate. I called the next am to the service dept.

Ordered a bedroom set that they had to deliver on two separate occasions because of back order. Bed came first with foot completely damaged, obviously not checked at all before delivering or damaged en route. They delivered the second piece with a replacement from the bed foot, but now the dresser arrived damaged. Was told we would get a replacement in 3 weeks. Instead they sent a technician who arrived with a drill in hand. He took one look at the dresser and told us what we already obviously knew, that the drawers were all warped. Thanks... We can see that with our own eyes. Then told it would take 2-3 weeks to replace the damaged drawers.

We purchased a recliner with a 'lift motor' for our father in 2016. He was 88 then, and now he is 90. The handheld controller broke and we spent 2-3 days trying to arrange a replacement. Finally, ordered one and it will be 2-3 weeks before it gets in. I was just told these chairs are NOT certified as 'medical chairs'. Ergo, our 90 year old father will have to risk falling or be helped up for the next 2-3 weeks, or until the replacement controller arrives. We won't buy another Ashley lift chair.

I purchased a bedroom set from Ashley Furniture store located at 4771 S 27th St., Greenfield, WI 53220. When I received my bedroom set the dresser and the bed railing was scratched and chipped. So I called to get a replacement and, I spoke to someone on the Care team and, he promised me a refund for my delivery charge. I never received the refund so a week later I called about the refund and, I was told it was never noted and it never happened. So, I spoke with a manager ** and, she did get me my refund and she returned all of my calls. ** was the most helpful person that I talked to at Ashley’s. Thank you **!

On December 18th, our furniture was to arrived but it came damaged and they told us that they’ll bring us a “new” one on the 21st. The product came damage as well and we want it fixed or a new one. The reason why we noticed it late is because the holidays were around and we were busy to check it until my mom recently was sweeping around the furniture! We believe that it’s the same product that came by the 18th! Note: the person who was handling our furniture dropped it once when he was bringing it out! He handled it very poorly. Instead of having two people to bring the product to our door, only one of them does thinking he’s strong enough to carry it on their own!

First their furniture is cheap and starts to fall apart. You call them for help and they say, “Sorry it’s been a year. You have no more warranty,” although it’s their fault that their furniture is falling apart. I bought the GBS Extended warranty and I regret it. Their customer service is terrible. I filed two claims. One I never received a call on the other after I sent them pictures. They said they didn’t cover it yet it took them over a week to let me know. I have learned my lesson and now it’s time to pass it onto you.

ASHLEY DELAWARE STORE - We are having a very hard time with getting our furniture delivered. Today is Jan 7th 2019. I had got the dining table set and the sectional sofa on November 18th 2018 and the sales rep had promised to deliver by the week of December 17th 2018 - almost a month's time. Since I did not hear from them I called them up and the person told me that it's delayed. Will only get it by end of the year. I had guest coming over for Christmas and had planned everything based on the delivery date. Till date they have not called me up to deliver. Terrible customer service. No communication. Never ever rely on what they say. Not to mention that they always overprice the stuff and put advertisements saying 50% off. ALMOST GOING TO BE TWO MONTHS NOW.

I am so frustrated with the horrible customer service I am receiving from Ashley right now. I had placed an order to be delivered on 12/27. The delivery team didn't ring my bell, as my husband was home all day waiting. And now I'm told that I have to be charged again for delivery because there's no reason to believe that the delivery men didn't try to ring the bell and they have a picture of my front door? This doesn't even make sense to me. I work in customer service and it doesn't result in this type of behavior, I'm told I have 2 choices to cancel the order & lose my delivery fee already paid or pay again. I asked to speak to a supervisor/manager. There is none available on 2 separate occasions. The attitude & disrespect that I'm receiving is unacceptable. This last call literally the rep slammed the phone on my face when I said I would wait for a supervisor. I am disgusted right now, that this day in age this would be the result of an order.

My wife and I purchased a leather sofa from Ashley Furniture on a Saturday and made arrangements to pick it up the next day, Sunday. As we were about to leave the house to pick it up, we received a phone call from the salesperson saying they discovered a damaged (tear???) scrape on the backside towards the top. He said it would never be seen if the sofa was placed against a wall, which we were going to do anyway. He then offered to have it repaired, at their store location, but their repair person doesn’t work on Sundays. He said the repairs could be made the next day, Monday and that I could pick it up Monday afternoon. I requested to still pick it up Sunday and they make arrangements to have the repairs done at my house. This was best for me because I already had lined up people to help me bring it in my house Sunday.

Months after delivery a corner of the table started lifting. I called Ashley. Sent them pictures of the defect, just to have them say we did it and it is not covered!! I was shocked. This is not true at all and they will do their best to blame the defect on the consumer. So I went through the extended warranty I purchased. A repair man came out. Said it was fixable. They decided to refund my money for another store purchase which would of been OK except that this table is now discontinued. I have tried working with customer service more times than I can count without any resolution. People beware. Even if you buy the protection plan the items you purchased will be discontinued and you will be out more money. Just a complete rip off is all I can say. They do not stand by their word at all. Don't listen to a word they say. Best of all Ashley needs to go out of business. Very poor quality of furniture. I am so disappointed and sorry I ever bought from them.

A piece of advice to general public about purchasing furniture from Ashley showrooms (stores): Never ever buy any piece (even at deep discount/sale prices) before checking the price of the same exact item on their website. You will be pleasantly surprised. However, my experience with this scam business has been that they take your money and when it comes to delivery they make you miserable to the point that you feel sorry you had to deal with this outfit. There are much better places to buy furniture, both online and offline. Don't fall for Ashley scam.

I made an online order of a bed frame and a dresser on Black Friday 2018. When the bed was delivered two weeks later the delivery men who set up the bed set it up and damaged the headboard beyond repair. We called Ashley to ask them what happened and what we could do about it and they said it was too late to have it returned because we only had 72 hours to return it. They also gave us the runaround for hours after waiting on hold. We asked for a manager multiple times and were hung up on twice.

We purchased two chairs and a loveseat and a rug from Ashley. The day the furniture arrived it began falling apart. The legs were not properly attached to the chairs or loveseat and were bent. One of the chairs was unusable immediately. The love seat legs were also not properly attached to the loveseat and bent. Ashley refused to give us full credit even though the furniture was totally defective. The quality was below poor. Fortunately we purchased the furniture using our American Express card. When Ashley refused to give us the credit for the defective furniture, American Express came to our aid. Ashley Furniture is of such poor quality and their assembly is so reckless and unchecked that buying furniture from Ashley is hazardous. I strongly recommend purchasing furniture elsewhere.

I bought furniture on Dec 22 to be delivered Dec 28th. The delivery was short a media center and the delivery guy just said he didn't have it and crossed it out of the delivery manifest. I tried calling Ashley at the phone number on the salespersons, CINDY **, business card which was the corporate number. I left messages for her on the 28th, 29th, 31st and the 4th. She finally called me on the 5th and stated that she had not gotten any of my "TEXTS" to her cell phone HOW do I leave a text on a cell number that was NOT given to me. She said that there were no messages left at her work!!! She also told me when I purchased the furniture that they would honor any online prices the first 30 days.

We were very excited about purchasing a new sectional sofa. We ordered on 11/24/18 and they promised to have it delivered on 12/15/18. Prior to delivery, they called to rescheduled on 12/22/18. Delivery day came and the delivery guys were lazy and unprofessional. They didn’t even try to get it fit on our doorway. So they took it back and declared unfit. Didn’t hear anything from them for a long time. Before the New Year, they called so that we can do reselect. But we don’t want to deal with them anymore. So today we called to cancel the order and they’re charging us 10% for a furniture that didn’t arrive at our place. It wasn’t our fault the delivery guys are so **. We order a sectional sofa at Bad Boys instead, delivered it on the day they promised. Delivery guys didn’t give us a hard time. I browsed the reviews' sections and it was all the same, promised to delivered it on this day but they couldn’t keep it. No wonder they have 1star review. Not good!!!

Less than a STAR... We bought a new Tempur-Pedic bed in Nov 2018 from the Port Richey FL store. When we were in the store they told us we had a 90 day no questions asked return policy if we were not completely satisfied with the bed. We were told we had to purchase the mattress protector to have the 90 day guarantee. The bed was delivered on Dec 10th. However no mattress protector was delivered or given to us. We have called numerous times and told it was on back order. We were told someone was going to pick up one at a different store and they would call us back. No one called us back.

We've bought over 30k in furniture in past years but recently purchased living room furniture has been nightmare. Bought on 11/17/2018 promised for 12/12/2018 then only got 2 recliners, today 1/5/2019 told have couch in Warehouse but truck is full and now won't deliver until January 23rd. Woman named Kaitlyn wouldn't let me speak w/ mgr although I asked several times. Then she said she is mgr. Wouldn't give me her last name or transfer me to another mgr. We will never do business with you Ashley again... Never. By the way if you try to cancel your order for their nondelivery they charge to 12 percent restocking fee even though they didn't have it in stock.

Nicole was excellent, very nice young lady. Very attentive to my needs, answered all my questions. Sorry to say I had to change my review from 5 stars to 1. Ashley promises next day delivery 7days a week, which is false advertising. I ordered a sectional Dec 19, delivery date was Dec 30th, then changed to January 3rd, and final delivery date January 19th at freaking month later. My kids and myself is now using chairs to watch TV in our living room due to Ashley's poor customer service and not willing to resolve the issue. Now how many more sales and customers have they lost.

I bought several items from Ashley on Black Friday on Nov.23, 2018 but still I don't receive them (Jan. 04) and they had promised for 2 weeks delivery and nobody doesn't care when I called customer service.

We ordered furniture on 10/26/18, we were promised delivery on 12/6/18. Received a phone call 2 days prior to promised delivery date stating that it would not be delivered until 12/22/18, of which we received ONE PIECE! Then they promised the remaining portion would be delivered on 1/7/19. They called tonight and stated that delivery would not occur until 1/16/18. Then they are only sending ONE MORE PIECE!!! They’ve had my money, paid in full since 10/26/18 and I still don’t have my furniture!!! I’ve been into the store on three separate occasions and have false promises and bogus delivery dates!! In anticipation of our original promised delivery date, we disposed of our old furniture and have been sitting with NO FURNITURE SINCE 10/27/18! Poor customer service, poor communication, and they do not tell the truth!!!

Please be advised at the Ashley Furniture Home store in Fredericksburg, VA there something terribly intrinsically wrong with customer care service. I ordered a Bonita Springs Plush Mattress by salesperson James; he informed that they had the order. I inquired about delivery period and he said only two -3 days. He again said to me to expect the delivery by December 19, 2018. I took off work and missed an evening meeting waiting on the delivery, but they never showed up. I called the Customer care, talked to Sierra and Rose, and she told me the delivery is scheduled. They would call me. Salesperson kept promising delivery dates, I still did not have my mattress after James told that they would deliver on FRIDAY>SATURDAY>MONDAY.

I purchased several pieces of furniture in Sept 2018 with a promised delivery date in late October. Some of My furniture arrived in pieces. First my Tempur-Pedic bed only. Later, in November a portion of my sectional sofa that had an entire row of staples exposed, my Bolanburg coffee table with drawers that wouldn’t open properly and my Bolanburg XL TV stand with broken support pieces. I refused the tv stand and called the company about the other issues. They were very nice and stated they would replace the couch portion of the sectional and the coffee table. Weeks and weeks later I received the remaining pieces of my sectional and along with the replacement pieces and finally my Bolanburg king bed.

Whatever you do, go somewhere else to buy your furniture. The quality is fine, but you will wait literally MONTHS for your order to arrive. You will receive text messages and emails and calls saying your items will arrive by a specific date, but when that day come, only part of your delivery will arrive. I have now had three delivery dates and have not received four of the pieces of furniture. The store manager claims not to know when the sudden backorder will be fulfilled. The sales associates will look you in the eye and lie to you about the ease and timing of delivery. Save yourself this headache. It’s not worth it. There are plenty of other places that sell furniture in Chattanooga. This is not the place. Do yourself a favor. No one wants to deal with the Ashley Furniture Homestore on Gunbarrel Rd. Never again.

The furniture I purchased had problems from the beginning and I kept calling customer service with issues. Fabric stretching on seat and back and not holding its shape, tears in fabric, ottoman's top cushion not staying on top, kept sliding over the side, back cushions didn't have enough polyfill so they didn't retain their shape. They always had different responses about the problems I was having. My pieces were from overseas and it would take months to repair. My pieces weren't properly coded so that I could get a replacement, that's normal wear. My calls were never returned, and when I called it was always "I do apologize" every single time. I was the one calling relentlessly for an entire year only to have a technician come out 3 times to try to fix the problem and him actually tell me that it wasn't going to help, it was how it was made.

We purchased two Santa Fe recliners. We love the chairs but after one year of use one of them will not go back to its upright position, the foot rest jams open and we have to manually shake it around to get it to close. We bought the chairs in 2015 and they were stored in our basement until November 2017 and installed after we finished remodeling. When I called Ashley Furniture to see about having it repaired I discovered their warranty is one year on labor and 5 years on parts. Meaning I have to fix it with supplied parts. This is what my EXTENDED warranty covers.

Ordered four dining chairs from the Katy store, THREE were delivered wobbly. Had to call and schedule a tech to come out to fix them. Tech first blamed it on our floor, saying it is uneven, then tried told us he's gonna sand the other three legs down to make them the same length... We refused to let him sand them down and called customer service to let them know we're returning the chairs. They said they'd call us back within a week to schedule a pickup... Fast forward 1 month, no call back, the nightstands we were waiting for delivery NEVER got delivered. I've been calling every day, nobody answers, so I leave my number for call-back on their automated system, and nobody has called me back. I call the store, and am told there's nothing they could do, and to keep calling customer service. It's been over two weeks of calling, re-calling, and waiting like a fool for a call back. STILL WAITING...

Corporate called to "TELL" us delivery would be on a Thursday between 8-12. No options given, and no flexibility whatsoever! We tried to request a afternoon window, which they then moved our delivery out to a Sunday. We paid in full this, and want our furniture but they would not work with us. Called the store manager which told us to call Corporate! And offer a $50 gift card. Ridiculous they will not give options for delivery, then just move your furniture out 3 more days!!! I will never purchase from them, and will stick with Living Spaces that offer SAME Day delivery!

We purchased living room furniture. $3,000 worth of supposed Italian leather furniture. Within six months the leather turned into discoloration. Leather turned yellow and spotty yellow. Informed the store and they said this quote "What do you want us to do about it?" They stated that it was probably because the sun was hitting it. And that was not the case but they did not believe me. So because of that we have $3,000 furniture that looks like crap. And they did not care.

Store manager Jorge **, has terrible customer service skills. Will not help you at all, stay away from this store. I am still waiting for my delivery for over two months. Asked to speak to his boss from Patricia **.

I bought a sectional - spent 2,000 - that broke in 6 months. Called their customer service multiple times. Finally they returned my call. Replaced sofa that broke again! Called customer service who never returned my call! Stay away. They shouldn’t be in business! Don’t waste your money!

This has been the WORST experience I have ever had! I had a bedroom set ($2500.00) delivered to my home that was not functional. The delivery drivers called the shop and handed the phone to my wife. She explained the problems (doors, not opening, draws not opening). She was assured that someone would come out to repair or replace said items. As it turns out, a ticket WAS NEVER OPENED! I have spent 4 or so hours on hold to try and get a resolution of these issues. And as I write this review I am on hold again 25 mins and 54 seconds. I would encourage anyone who is looking to buy quality furniture to go somewhere else! You get what you pay for and this by far is the WORST company on the face of the planet.

We purchased over $11000 of furniture at Ashley less than a year ago and were pressured by the Lexington KY store manager to purchase a furniture protection plan (which is outsourced and shady) for $842. In less than a year 3 items needed repairs - a broken chair frame, broken chair leg and a tear in a leather chair. These items rarely were used so had minimal wear. Of courses that Protection plan doesn’t cover anything - do not waste your money. Ashley stole $842 from us by insisting this plan was necessary knowing all along that it mostly covers fabric - the majority of our items are wooden. Also don’t be fooled - although you can find Ashley stores in other states they are individually franchised which means they don’t stand by their product once you move to another state. There are over 2000 bad complaints against Ashley. Wish I would have read them. Chose another store!!! One that you can trust and one that has integrity.

Do yourself a favor and stay away from Ashley furniture. They DO NOT stand by their products, miss delivery dates with no explanation, and tell you that you're out of luck when the lamps you bought new out of the box don't work. Skip Ashley and go to a more reputable furniture place.

They never delivered on the fireplace after waiting 3 weeks. Both managers (Candy and Alex) never returned our call, had to personally go the store so that they could cancel order. No common courtesy. All they had to tell us that they did not have the product and they would not be able to get it. Wasted 3 weeks and frustrations with this furniture store.

We purchased an electric reclining love seat and recliner 2/17. When we were told about the 5 year warranty I accepted and paid for this as I was a bit concerned about the electric parts of the furniture. Early November the motor for one of the love seats started to grind and stopped working. I called the company who holds the warranty GBS who informed me that the coverage I had purchased was only for the leather and wood portions of the furniture not the electrical components. That was not explained to me clearly buy the salesman who had lead me to believe the electrical parts were covered... But that is my fault as I did not thoroughly read the warranty.

Lying lying lying, really bad customer service. If you want people lie to you, Ashley is the store you go to. I bought a sofa, table, and bed. The sofa has 3 parts, they delivery only 2 parts. They said will call me in 1 or 2 days, but I didn't see any phone call from them. Then I called them, went to the store, they said will delivery after a week on 12/19 but I didn't see anything, any phone call. I called again, then promise on 12/26 for sure, but still the same problem.

Purchased a loveseat and TV stand from Ashley in Prescott. The TV stand was on back order and due to arrive 12/18 and delivery was scheduled for that day. Called on 12/17 and rescheduled for 12/19. Called again on 12/19 for delivery time and was told they don’t deliver to Prescott on Wednesday and the truck for Thursday was full. Promised to deliver on Saturday but when we called to confirm delivery they had canceled it because the TV stand wasn’t in. What? First time I heard that.

Yesterday evening 12/27/18, my girlfriend and I made the biggest purchase of our lives – we just bought a house so that we may start a beautiful future together. Since we were on a budget, we decided to shop at Ashley Furniture Outlet in Jacksonville Fl. Sometimes, saving many can cause aggravations and cause untrustworthy sales people to lie to you and reach their quota. In our situation, the associate was Lexus **. To say the very least, the store trains their employees with minimum to no customer service skills. After selecting our furniture, they constantly pressure you into getting their protection plans and deliveries even though we told them that we are not interested. After talking us into signing up for their credit application and close the sale, they ask us to pay for the minimum payment and then proceeded to tell us that the items are not in stock – we must wait for another 30 days before we can pick them up.

So let down by their product, and even more by their hidden fees to fix their broken product. Our couch FRAME broke 77 days after arrival. Now, 1 yr 2 months later it has broken again, same spot. And then this: "Please note the frame has a limited 5 year warranty. The parts are covered by the manufacture, however the consumer is responsible for the labor and all transportation costs for the repairs." Ashley Furniture is a joke. I urge future possible clients to look elsewhere for quality furniture. "Quality" is not a part of Ashley Furniture vocabulary. The customer must pay for labour, pick up and delivery?! What a joke. Do not waste your hard earned money on this half rate joke of a retailer.

We bought our living room set three years ago. The seams on the seat cushion on the sofa and one of the recliner ripped out in less than a year under normal use. We contacted the store where we purchased these and they covered it under warranty. The kicker was that we had to either deliver the sofa and chair back to them to do the recover and pay the labor or do it ourselves. We live 50 miles from the store so we decided to install the new covers ourselves. When I took everything apart I couldn't believe how cheap everything was built. Now two years later the covers are ripping again and the wood frame that was stapled together has come apart.

Let me start with 3 years ago when I originally bought furniture from Ashley's. I bought my dining table, my living room furniture, and furniture for 3 bedrooms. When we first got the delivery the sectional was chocolate brown when the description clearly said charcoal grey. After going back and forth with Ashley for over a month they finally changed them. Not just the sectional was incorrect - I ordered a full size bed for my son and had already spend money on his mattress when we realized they send me a twin size bed. That also was a problem to exchange. Took about 5 months.

I have had a total of NINE delivery dates scheduled by Ashley Furniture, and I have still not received the two items in question. This is in reference to the Hoover, AL location. The store manager, Charles **, is the most incompetent person I have ever dealt with. It seems most locations experience the same issues. I plan to refuse any further delivery attempts, to dispute the charges with my bank, and to file ANOTHER complaint with the BBB. Do yourself a favor and buy your furniture anywhere else. Anywhere else at all will give you better results than these morons will.

Purchased a bed set for my daughter and needed it delivered ASAP and was told 12/23 everything but the bed rail would be delivered but they would bring it on 12/29. I agreed as she has been in the floor for a month and she needed a bed. I called a day early to confirm and she said they moved it to 12/29 to only 1 delivery and that “There was no time for me and it would have to wait. There are no exceptions”. So... we went to pick it up. The lady Bianca at corporate office said she would call to advise them... well she did not and we had to wait another two hours! Poor communication and Horace the salesperson lies the entire was a complete experience was a disappointment! Not worth the hassle! Won’t be returning, I will go to Havertys or Living Spaces or wait till IKEA opens. No compensation was given and when asked she said they don’t “do that” again definitely not going back. Tried to plan ahead and they messed it up!

I purchased what I thought was an expensive solid faux leather couch that would last for several years. I paid more thinking it was of quality. I had issues right away. It wasn’t until I had it just a year, when I turned the pieces over and saw that the issue was the frame on both pieces falling apart. I called and was told it was out of warranty. It didn’t matter that this started well before the warranty expired. Keep in mind, I am single, live alone. I work a lot. So, this furniture was barely used. It needed replacing and it’s nothing that I could sell due to the condition.

A year ago I purchased a sofa set. They were brown sofas and I really liked it. But then a week later, these crap sofas break and get destroyed! Now these sofas look absolutely disgusting and are made with crappy materials inside. We tried to return the sofas for a refund but the guy "helping us" at customer service said we couldn't have a refund and he was not helpful. This is just a waste of money and basically Ashley Poop Store eats up your money. DO NOT BUY THEIR FURNITURE.

I purchased a NEW in the box table and chairs, got them home and opened the box to realize 2 of the leafs were damaged. I immediately contacted my sales guy (Corey) and sent pictures of the damage. I was told I could bring them back to the store and exchange them for another set. I decided to call the store and ask that they be inspected before I made the trip and was told there was a scratch on one of them but not to worry they had a repairman coming and he would take care of it. I never heard back so I called the store and was told the repairman missed a rub mark and he would be back in a week and have it ready to go.

I don’t even know where to begin! I was given multiple delivery dates; then when the furniture finally came, it was missing multiple pieces and bed couldn’t be put together, I was steaming MAD! Now the piece that is needed will take 7-14 days & another scheduled trip! Please stay away from “Ashley Furniture”! I should have read the reviews first!

Don't buy anything from Ashley. The customer service is the worst in US. 2 months ago I call them for seam slippage. They sent me a guy who confirmed this is part of my warranty and told me, "We send you a new cushion cover for your sofa and it will mailed in 2 weeks." After 1 month, I call customer service several times - nobody take responsible. They told me, "We sent an email to our warehouse to call you regarding that." But no one calling me.

This has been the worst experience buying furniture we’ve ever had. We have 2 separate orders and 2 different issues. First, we were given a delivery date for 2 sets of bedroom furniture which was delivered on time EXCEPT in each order a part of the bed frame was missing so the beds can’t be set up. They are telling us that the parts are on backorder until the end of February. Our other order was for living room furniture which we called ahead of time and confirmed that the furniture was in and would be delivered when they originally told us. We donated our old furniture a couple of days before the delivery date. The day before Ashley calls to tell us our furniture is in back order until February.

I bought a dining table set, after waiting for 1 month and got the table, also after 2 hours waiting at the pickup warehouse I finally got home. Then when it came time to pick up the 6 chairs a Ashley store sales person told me they will be available on a certain date and called twice and has on hold for 3 hours and never was able to get in touch with someone and the chairs they could not give me a date. Long story I will never buy or have a friend or family member go through this and will never recommend Ashley ever.

I purchased a sofa chaise and waited a month for it, which was a hardship but that’s the time frame they insisted on. I let him know as long as they stayed true to delivery date of 12/20, as I have 15 people visiting for Christmas. He promised it would arrive. They call me YESTERDAY, 12/18, and the comment the girl stated was “your couch didn’t came into warehouse, not available.” That’s it. Nonchalant, just not getting it. I asked for her supervisor. The woman was condescending and couldn’t have cared less. I cancelled order and had to pay to rent a sofa (thank you Rent-A-Center), but it’s another $100 I don’t have. I will NEVER order from Ashley again. Shameful.

We were lied to about furniture being available. Then were told we have by the 8th of December. It’s now the 20th and we just received it. The delivery drivers didn’t have my sofa. So had to have two deliveries. The second delivery they called at 726 am said he be here in five minutes. Doesn’t show up for 20 and made my child late to school. He called customer service, talked about us in front of us to Carla who was then rude with me. They didn’t give us a time frame for delivery and somehow that’s our fault. We deserve to be treated less than.

I hope I can give ZERO star because that is what this company deserves! I ordered online a few weeks ago, and the merchandise still hasn’t arrived. I called several times and all the customer service reps I spoke with didn’t seem to care. I guess they’re just so used to getting a lot of complaints that they learned to completely ignore our concerns. And they also keep lying, saying that you’ll receive your order at a certain date and when you don’t get it and then call them, they promise you it will come but will just keep you waiting. I will never order from their online store ever again! Sooo frustrating!

My name is Carlos. I purchase a sofa sleeper, my mother pick it up and they told her she got to load it. It weigh is about 250 lbs that is one so for some reason it didn't fix it where we want it so we came back right a way to the store to returned and the salesman said is no way to returned because it has over 14 days and it can be returned before then and I told her I just pick it up 2 hours ago and she said yes but count the day when you paid but the delivery took more than 14 days I told her and she said that is the store policies, that is not fair. I never will buy anything in that store, people please be careful and ask about return before pay 12/18/18 pick up date.

Within the first year had one recliner placed because they had given us the USED floor model. Had to have the batting replace. Multiple places had to be re-dyed which, of course, wore off within a year. When it was returned the last time, we were sternly told that the warranty would be up in 2 days and there would be NO more service, 'this is the last time.' DO NOT buy from them.

I received a call two days before delivery to confirm the date and time I confirmed then when the date and time came my delivery was nowhere. When I called the customer service line to see where my furniture was they were rude an unhelpful. I now have to wait an extra week and a half for my furniture to be delivered because they have a full schedule. I do not feel that this is fair and kind of feeling a little scammed by this whole experience.

I wish I had found this website before I made my purchase. Phillip, the sales clerk, did a good job selling me my bedding. I purchased over $5000 worth of bedding. I told Philip that I did not have a problem with sales, but with delivery. He assured me that my delivery would arrive pretty close to the estimated delivery date. I purchased the bedding on Nov. 26, 2018. I was given an estimated date of delivery for December 6, 2018. I was also told I would receive a phone call from customer service about the time of delivery. December 6 came and went and by December 12, I called customer service to inquire about my bedding. I spoke with Sandra who gave me the delivery date of Sunday, December 16 with time between 1:30-4:30 p.m. I took my old bed apart and gave the mattress and box spring away. I rearranged my entire day and waited for my delivery which arrived around 4:35 p.m.

My wife and I, had been looking at this dining room set for over a month. Decided to check on it once more and Keith ** at the Jefferson City, MO location, greeted us. He gave us the rundown on the sales of the store. His energy was contagious, and made my wife and I want to actually ask questions. Usually these types of places overwhelm us with the push and push of things we don’t like. Anyway, Keith gave us a great deal on the table we really wanted. I told him my budget, and he made it happen for me. While filling out paperwork, we had great conversation and we left feeling great. The last few times going there to look at table, we had no one that tried as hard as Keith did to bless us with that table. We were very grateful.