Ashley Furniture Reviews

Spent 1200.00 on a loveseat that was so flimsy it broke in the first week. We also had extended warranty. When they delivered it they ran over a metal trash can without saying anything. That night our detached garage was broken into and property stolen. Many phone calls for the broken product were never returned. Never in my life have I ever seen such a piss poor company. Our dogs have seen plumbers, electricians, handyman, HVAC, internet techs etc. Never had they reacted to the scum that brought the product out. Good judges of character. They sent a repair person out to reglue the broken apart particle board, staple and put two braces in stripping out threads. It broke as soon as he said we could use it.

We purchased Ashley's lenoris collection of premium leather furniture. Within 6 months the "new" support system for the cushions {nylon webbing that replaced the traditional metal springs} began to collapse and sag making the seating extremely uncomfortable and worn-looking. Upon contacting Ashley several times, they said all they could do was replace the foam in the cushions, which they did but that didn't address the problem at all which basically is poor design in an attempt to manufacture it cheaper overseas without metal springs.

Worse furniture store. Wouldn't recommend ever to go to the store at all. We bought a sofa from Ashley and its leather just started coming off within 10 months. They said it was blended leather sofa and it may come off but nobody listen to us and didn't care about our complaint at all. Seemed like nobody cared for it. Also at the time of delivery they charged us more than it was said. And then finally when I went to look around in the store, when the representative asked me the reason I was there for, I told him that I was just there to look around and I'm not going to buy anything from the store because of my bad experience. The stupid person Dany told me that if I'm not going to buy anything I should not be wasting their time!

After purchasing DuraBlend furniture, the pieces started peeling. I went to the store and was told the furniture was defective and to contact customer service. I did and the claim was denied. I then made a claim with consumer affairs, which was also denied. Apparently Ashley Furniture is not taking any responsibility for selling defective furniture!

My daughter purchased a new bed and frame on May 20, 2016 to be delivered July 2, 2016. She just graduated college and is moving from Missouri to Wisconsin. The bed was delivered, but the store had not ordered all the parts so they were unable to put it together. She was then told they would have to reschedule and they would only be able to return Monday - Friday 8-5. She is starting a new job in a new state and doesn't know anyone and works Monday - Friday 8-5.

I ordered my daughter's furniture from Ashley's in Anderson SC on Memorial Day weekend in May. The first delivery date was set in two weeks. The first delivery the wrong color couch was sent so I didn't sign and sent it back. The second delivery sent the same wrong color couch. After calling customer service and receiving a personal assurance from the VP of operations the SKU number was personally verified, we should expect a third delivery. They cancelled the third delivery. So now I wait for a fourth delivery scheduled after Independence Day. It's been a full 6 weeks and no resolution yet. I don't recommend unless you are unemployed because I don't know any supervisors who will believe you need 4 days off from work to receive the same sofa!

Purchased a sectional sofa, couch and loveseat about two years ago. Had issues with couch and loveseat sounding like something creaking or cracking every time it was sat on. Sent someone out and they insisted that nothing was wrong. Still makes noise until this day. Sectional has a lot of use at one end or the other, which is a chaise. The chaise end always slips off the end no matter how you sit on it and won't stay tucked under the back pillow. The end seat is so distorted and worn it is hard to get out of.

Never buy anything here. What they send to your house is not what you sit on in showroom. It does not have the support that the one on the showroom does. The back sinks in badly. Plus they tell you if you are not happy, you can pay 10% re stocking fee. They mislead you on this. What they do not say is. This is only after you order it. There is no returns and they never say anything about that. But it is on the contract on the back in small print. This is the second time I have bought something from them, I have not been happy either time. So buyer beware of this place. Again what they send you is not what you sit on there. I paid 400 dollars a chair to get trailer furniture. Way poor quality. Also the fumes from them is terrible, I do not know what it is on them. It made my skin turn pink and itch.

My daughter purchased a bedroom suit from the store in Somerset Kentucky. We were told that delivery would be a maximum of 3 weeks. Today make 6 weeks and we still do not have the mattress to go with the set. My daughter has slept on the couch for the last 3 weeks and we still cannot get a straight answer on when the mattress will be delivered. Also the mirror to the dresser was broken when it was delivered and had to be reordered. I have no idea when I will get it. The delivery man were very unpersonable and just acted like they did not want to be here, although they did set the bed up which I do appreciate. I was told I would receive a call today but the day is almost over and I have not heard a word. I am very annoyed. Payment for this furniture was made in full upon purchase and I still do not have the full set. I definitely will not do business of any kind with this furniture store again in the future.

I purchased a leather set from this store. I bought the couch first and paid it off in 3 months. I purchased the chair and ottoman but the delivery was 140.00. I picked the chair and ottoman up from store. The guy laid the chair on its side instead of flat. So the chair flew out the truck into the middle of highway. I called the police... they came and helped me get the chair by stopping traffic. I received a ticket for 95.00... 180.00 if I went to court. I called Ashley about the situation. They told me basically since I signed the form for picking up merchandise the cost of repair is on me. I was very upset! I asked if I could just pay for the repairs. The chair cost 1000.00 and they told me it would cost a minimum of 500.00. So they had to send it to the review dept. They called me back and said "we can't repair that."

Absolutely worst customer service I have ever dealt with. I have been promised a delivery date three times and they have never shown up. I call and it says that I never even had a delivery date or time, when Ronnie, the manager at the Tukwila store, has promised me twice that it is coming. He has also promised me that the two items I returned were credited to my account and they were not. Do not trust these people. They lie constantly to get your business and then don't follow through. I bought furniture from them a year ago and went through this and gave them the benefit of the doubt, my mistake. Even the managers by. Be very very careful.

Highly disappointed with the quality of the Ashley furniture. I also don't recommend buying the protection plan that they offer as it is no good and they will read the protection plan and say it is not covered. I bought leather recliner sofa and the love seat and in 1 one year it started showing rips all along the joints, and the warranty services says that those are not rips, but cracks!!! Cracks are not on the part where the body touches and that is the only part which is top grain leather, but the sides where the body doesn't touch is just Vinyl. He educates me that the Vinyl will show up peels and cracks over a period of time naturally and it is not covered in the protection plan! But it wouldn't make sense that you buy something from Ashley spending a bomb and it starts to fade/rip in 1 year!!!

Bad experience, I was delivered a damaged item. I refused to sign for the item due to the damage. After 3 weeks of waiting for a NEW item they deliver the exact same damaged item. As I was not home someone else signed for the item. When I came back I figured it was the exact same item. When I called customer service they insist it was a different one although I was sure it was the same. The people on customer service line very unhelpful, and the only thing they offered is someone to paint the damaged area. You pay for new item, they deliver a damaged one and they send someone to paint it to cover the damage. My rating is 0/5.

I purchased a large home entertainment center from the Ashley Furniture store in Fayetteville, NC. The piece I bought was large, with two pillars, a credenza, and a bridge. I purchased it from the catalog located in the store because they didn't have anything on display that I was interested in. When it was delivered, I noticed that the corners were damaged and repaired, poorly if I might add. I called customer service and was told that they have to send a craftsman to refurbish the furniture. I said "No, I purchased a new piece of furniture and I want a new one, not one that was used." I spend four days calling different managers, getting transferred from one place to another and I have basically gone nowhere. On top of that they said I can pay a 10% restocking fee to return the damaged piece of furniture they delivered me. Terrible customer service, total rip off, don't waste your time or money with this company. It will bring you nothing but stress.

My friends live in FL and purchased a house in NC. I frequently meet service people at the house for them. They purchased a king size bed and I was at the house when the beds were delivered. First thing they did wrong was they delivered the correct mattress, but two "bunkie boards" instead of the box springs they ordered. They tried to correct this and, after numerous phone calls, were told they need to pay $79 more and that the bunkie boards could not be returned even though they had not been used.

We bought a sofa for our daughter from Ashley Furniture in San Antonio on Jan 11, 2010. The sofa was bought in her name but I paid for it. The sofa is a material called Durablend which is a combination of Polyurethane, Poly/Cotton, & Leather. The sales representatives told us it should wear as well as leather. Today, 6-1/2 years after purchase, the sofa is total trash. I have a 16 year old fabric Broyhill sofa which is in excellent condition. I am posting pictures which will show that the material of the Ashley has completely peeled off the backing on 3 of the cushions. Another picture shows the cracks in other cushions which will eventually look like the others. Ashley should be ashamed to sell such a product. Don't EVER buy from this company. You will regret it.

I recently went to Ashley and was looking at purchasing furniture for my home. At the end of everything I wrote out a check for $500.00 to hold what I ordered. The whole process was taking longer than I had expected. I had to leave to pick my son up from his dad's. So I was asked to leave the $500.00 dollar's, STUPID Me I did!!! When I found out that it would take a month for half of my order to come in I told them to cancel my order. I then asked for my check back since I came back on the next day. They told me that they DEPOSITED it... I was told that they would hold it! Till I came back the next day. Nothing but LIES.

I'm extremely disappointed with the store and its parent company. Don't be fooled by their so-called warranty because there is always a catch and you will be paying one way or another.

We purchased our couch, loveseat, end tables and coffee table on 3/19/16 from Ashley Furniture on Woodruff Road in Greenville, SC. The items were delivered on 4/20/16. In early May we called the store to complain about the couch cushions on both the loveseat and couch since they were warping and were very uncomfortable. Without any question or hesitation the rep sent out replacement cushions. We received them 1 week later and within the next two weeks, the new cushions had warped just like the old ones. We called again to complain and again, without hesitation, they sent out new cushions. These new ones once again warped within a few days use. We called again to complain and stated we wanted an exchange for a new product. The rep on the phone stated they need to send out a tech to review the product first before they authorize any exchanges.

BE AWARE!!! DELIVERY WILL NOT WORK AROUND YOUR TIME, you will need to ask for the entire day off or be flexible changing the "agreed" 4 hour window. THEY ARE BULLIES, they call your apartment complex directly to force you to work with their delivery time. Delivery time is shared with you the day before, which gives you no room to be flexible… only if you work from home or do not have a job from 9 to 5!

Received a "55% off sale" + an additional "10% off" flyer via mail for Ashley Furniture. My wife and I browsed the website showroom to figure out what items we would target and gathered prices. Upon arrival at the physical store in Cherry Hill, NJ on 6/18/2016 we quickly found the "regular price" of a few of the items we had planned on purchasing was marked up approximately 90% and discounted from the marked up "regular price". One in particular is the Dexifield 5 Drawer Chest listed originally for $399 on-line (after putting in your area code to match pricing). In the store during the "55% off sale" this item was tagged as $759 "regular price" $341 "final price".

I purchased furniture from Ashley Furniture Store in Richmond Virginia, located on Broad Street, in March of this year. The first time we sat on the sofa, the foot broke off, rendering the sofa unsafe for use. I communicated this to the Manager of Customer Service, Ms. **, and was told that it would have to be checked and repaired.

A very big warning, DON'T BUY ANYTHING from this stupid store. All the people talk nicely in the store when you buy and take money from you. The real face of Ashley customer service comes out then. Even Surplus Furniture would be far better than Ashley! They are super unhelpful and irresponsible and not want to care for the faulty orders, missing pieces, manufacture defects. They just dumped the worst product on us and it's been 3 months now the order is not complete and also still they are fixing our bed. Worst experience I have ever had. Already informed all my friends, coworkers, family and neighbors not to buy from ASHLEY... Please save your money and time. Wish I had seen these reviews before I bought something from this unprofessional business. Customer service is joke really a big joke and store manager is a jerk... This is especially for the store I dealt with at Saskatoon-Stonebridge. I would rate my experience as -100!!

We purchased 2 leather sofas three years ago. Recently, I noticed peeling of the material. I didn't understand what it was. Several weeks later, I called Ashley Furniture and found that the sofa was still under warranty. I wanted to make a claim. They denied my claim saying that I didn't call them immediately after I noticed it, but that I can purchase the new cushions from them. I am still paying for these sofa! Why buy a protection plan if they don't honor it? I will not be shopping there again!

I purchased a set of Ashley couches in April of 2015. It is now June of 2016 and my love seat is broken. I have had this set for only 1 year and 3 months and it's already broken. The wood that holds the bottom part together is cracked so not too much longer and I'll be sitting on the floor. When we contacted the place we purchased it from they said "sorry only a year warranty". So please BUYER BEWARE. Spend your hard earned money on a different brand. Ashley Furniture sucks and they do not stand behind their poorly made products.

If I could give zero stars I would!!! Sofa purchased on April 17, 2016 in store. The sales person was friendly, we were told we were getting a discount and we set up delivery for the following Wednesday. Great! We were initially happy with the service and we felt good purchasing something somewhat 'local'. My husband took the day off work to be home to receive the sofa. The first issue was I checked the price of the sofa online and found it for another 17% less than the supposedly deep discounted price we bought it for in the store! We phoned in, waited on hold, and asked why Ashley online was cheaper than the discounted store purchase. No reason was provided, but we were advised that a cheque for the difference would be sent. We felt a little taken but otherwise not a big deal.

Ashley Furniture - Brown all wood dining table and matching bar stools (ASHH-D697-32) and (ASHH-D697-124). There is a serious design flaw on the chairs and the quality of wood used is way below standard. 5 out of the 6 chairs have a crack on them at the same exact place. 2 of the table's legs have a deep crack on them. The table itself has developed cracks on it now. Even though we had purchased 5 year protection plan, Value city furniture is reluctant to fix the issue.

The ONLY good thing about this location is the salesperson, Jon. Can you say GHETTO and IGNORANT!!! Shana, a salesperson, at this location just sends people to the kiosk if they are considering financing their furniture and asks them to come back. My husband dealt with Jon and the District Manager and they were both great. He goes in and wants to finance... She sends him to the kiosk and FAILS to inform him that it's a HARD credit hit and that once he apply it is outside of their hands to cancel.

Apparently accessories from Ashley's should come with the warning 'buyer beware'. We purchased a sectional couch and I found an area rug in the store that I thought would look nice. We weren't warned that accessories are not returnable. We received both items. The sectional was great, but within a week the rug started falling apart and the fibers continually come off the rug, all over my toddler. It's really disgusting. We were not aware that this is the nature of this type of material. Regardless, it's still unraveling (within a week).

Bought 2 couches and an ottoman back in July 2015. The price matched the furniture to www.furniturepick.com and saved me almost $400. Didn't think they'd match some random furniture website but they did. That surprised me. Around March, I noticed that one side arm rest of the sofa was caving in and the back cushion was more squished up than the other cushions on the rest of the couch and the love seat, most likely due to that side getting more heavy use than the rest of the couches or actually a defect.

I was looking for a certain chair/recliner and after searching online I found one at Ashley and that's where the story begins. Not wanting to buy without seeing, touching and sitting in a piece of furniture we headed off to Ashley where my found item was said to be. Upon arrival, was told they no longer had item on display, but could order it. Um, no. Went through entire showroom until we found a couple of pieces that would work and had the tickets written up. Our salesman started crunching numbers, adding on extended warranty... was told before agreeing that it covered damage done by pets, which he later denied... delivery charge and taxes. Husband paid and signed a bunch of paperwork... paid for with private CC... and we left to go eat lunch because we were starving.

We have purchased Ashley sofa. The sofa customer agent showed and the one we received is quite different. We felt like we have received a duplicate brand, it's uncomfortable to be seated. We have also purchased other accessories on sale, after getting them to home and they have broken into half unpurposely. We felt bad and asked Ashley to refund back. They said "20% off sofa credit will be deducted and the rest will be in your account". They have not discussed about this return policy before. We have lost $200 for this. Huge loss for us of no use. They are even charging more for delivering furniture to home. I don't want to go for Ashley anymore.

We purchased a queen size bed, a mattress and two side table for our guest room. Upon insistence of the sales rep, a protection plan was added to the order. After delivery, we noticed that the headboard moved quite a bit and more importantly, it was chipped. We had not use the bed so we asked for it to be replaced. The replacement headboard started to peel after a few days of being received and without it being used. We call the Ashley Furniture and they said that it could be replace again but that keeping replacing it would cost them. Since then we had not used the bed. We really wanted to return it. The company said that we were not able to doing so but because the part was replaced already, that they were going to give us credit to buy another set. They told us to go to the store (St. Johns Town Center in Jacksonville, FL) and also said that we would need to pay shipping again ($169).

I purchased my love seat, sofa, and couch in 2012 with a five-year extended warranty promising that my furniture would last a lifetime and if anything would go wrong this warranty would cover it. Well 2015 my furniture starts to peel off. The leather started to peel. I have never seen anything like this so I called it in to be repair be the warranty but they said it wasn't covered. I told them that their furniture is peeling apart by itself and it's not cover under warranty I paid extra for. That's the craziest thing I ever heard. So then I took fifty pictures of my furniture and took them down to the store where I bought the furniture from in Kannapolis, Concord off Bayfield parkway and showed the manager.

Attempting to schedule a service on a mattress purchased. The customer service reps are rude. They don't explain the process clear. Confirmations are done by automated systems. After a week and a half awaiting for my appointment, received a call from a rude Amanda wanting to reschedule my appointment. The reason... due to the tech personal life situation. I am a customer... personal problems get resolve through HR.

I purchased a leather sectional on February 4, 2016. I am still dealing with repairs on a used furniture piece delivered and represented as new furniture. I came to read reviews today, and I'm disappointed I didn't read this prior to purchasing Ashley Furniture. I too have had: Impromptu delivery cancellations, deliveries with missing pieces, delivery dates months apart (here a piece, there a piece), delivery of used furniture (torn, scratched, repaired), choice of mismatched furniture to remedy the situation, leather repair service call that had to be rescheduled after finding additional damage, billing for furniture not utilized. What I haven't had: A courtesy call, a courtesy refund for misrepresenting new furniture, a courtesy letter apologizing for the inconvenience (4 months). What I was offered two days ago: A gift-card for $130.00.

I ordered a table from Ashley Furniture's online site. The prices were much lower than in the store and I figured they must ship home furnishings all the time, so took the chance. I was under the impression from the website that larger items would be delivered from my local store. I was wrong. The 100 lb table was left on my front porch while I was at work. The box was damaged on all sides and I knew the table would not be in acceptable condition. It was completely caved in on one side.

Biggest piece of ** we ever bought. Couch broke and sagged in less than 4 years. Bought at the store in Henderson Nevada 89015. Don't ever buy there!!! PS minus 5 stars. They make you press 1 to show...

I just wanted to give a pat on the back to Denise ** for working with me while I was looking for new bar stools and a mattress. She was very kind and knowledgeable. She knew what I was looking for and my budget. She never made me feel pushed to buy more than I could afford or that I was any less important than any of her other customers who might of had more money. Great customer service. Thank you. I will be going back.

Less than two years after purchasing, the blended "leather" began to peel and wear off in multiple places, even in places where we seldom sit. We purchased this sectional precisely because we were told it was durable, more resistant to wear than actual leather. (That statement is laughable.)

I purchased a dining room set in February of 2016. I put that charge on my debit card and then I shopped a little bit more and decided to get a living room set as well. I asked them to credit back my debit card and put both purchases of the dining room table and the living room set on my Ashley credit card. They told me that they can credit my debit card but they couldn't credit me the tax or does the delivery charge which was fine. There was a difference of $204.51 and then I received my Ashley Furniture credit card bill and they charged me IN FULL. I went back to the location where I purchased my dining room set and they told me that they can credit my Ashley Furniture card, but they couldn't credit my debit card when that's how I originally paid for it.

My husband and I bought a Seat Reclining Power Sofa and a Double Reclining Power Loveseat W/ Console - 7/21/15. Delivery of our new furniture was 8/11/15. Less than six months after delivery, our sofa was sagging and it's not from any type of abuse. They made the repair on 1/8/2016. Now, four months later we have that same problem again with added problems. They sent a man out to repair it but we are waiting until we can speak with the General Manager. I will never shop Ashley Furniture again. The furniture we purchased is a rip-off. The only reason the Loveseat is holding up is because we hardly ever sit on it. And to think we paid over $4,000.00 for the sofa and loveseat, and an additional $249.99 5 yr. protection plan.

I purchased a 5 yr protection plan ** on 1-5-2013 in the amount of $99.99 for a double recliner that covered structural breakdowns to fabric, leather, vinyl upholstery. The leather started peeling on both arms and at the seams. I called on APRIL 12, 2016 to Montage and they stated they couldn't find the warranty, claimed I didn't have a protection plan, and wouldn't speak to me any further. I then called Ashley Furniture Customer Service 866-268-6959 Option 3 and spoke to Shay. She found the protection plan and emailed me a form to complete, and to send pics. She stated there had been some furniture manufactured during that time with defects. She also stated it would take up to a week for the claim to be processed.

My first experience with the company came without a hitch, that's probably because there were no issues with the furniture purchased. Everything went smoothly except for a China made piece that was poorly made. I have carpenter skills so I fixed the piece myself having really liking the item. On the other hand, my second trip to the same store was like night and day. The sales end went fine, as it always does when they are collecting the funds. The issue starts when the wrong furniture ordered, not known until its arrival because of the horrific process of codes and part numbers as you can see if you've ever shopped there.

The worst shopping experience I ever had in my life! They are the worst when it comes to customer care and management. In mid March I went to Ashley Furniture in, 707 Bayshore Blvd San Francisco, CA 94124, to check on some furniture for my living room and I was looking for sofas. I found one which I like and they told me the earliest delivery date will be around April 28th, which I agreed and I ended up buying it for a bit discounted price. Additionally, I bought a dining table set, some lamps, and a small standing table. When the delivery time comes (April 28) up I get a phone from their delivery team and they inform me that the sofa hasn't arrived the warehouse and they said the earliest they can deliver will be following week. I agreed on their terms and the following they tell me the same excuse and they ask me to move it to following week.

I received a Signature by Ashley bed and the instructions were so vague I had to figure it out on my own. When I finally got it assembled, it wobbled a lot. On top of that, many of the pieces in the package were damaged. I wish we never would have got this bed and I guarantee that Ashley Furniture will NEVER receive my business again. I STRONGLY recommend not purchasing anything from Ashley Furniture.

Went and purchased what I was led to believe was a leather furniture set. The salesman said this couch is leather and comes with an optional ins warranty that I had to pay for but it would cover anything. If the couch rip, tears or peels they will bring you a new one or repair the old one. In less than a year later the couch is peeling and I tried to use my warranties to get coverage and by the time someone responded I was told, "Your manufacturer warranty has run out and that the additional protection insurance won't cover peeling and tearing because it is not real leather". Who would buy a couch that self-destructs and disintegrates in a year?

We have had nothing but problems with every piece of furniture purchased from Ashley Furniture. We have one couch that has now broken twice and they refuse to replace it. Our dressers have both had broken drawers more than once. Our dining room table and every single chair all wobble. We called and were given replacement pieces for the bottom of the table and the chairs, which stopped the wobbling for a while because some of the pieces had been previously missing. Now, they are all wobbling again but there are no pieces missing. They say they can only replace bottom pieces but there is nothing else they can do.

We purchased 3 couches from Ashley Furniture October 2015. 2 of the couches have cushions that are tearing at the seams. Out of the 6 cushions 4 of them are torn. I did not take out the extended warranty as we figured the couches would last us at least 2-3 years. 6 months later we have this issue and we are told all they can do is send us cushions until the 1 year warranty is up. We ask to speak to a manager and she said, "Well you get what you paid for." We asked to speak with her manager and she said, "Well you can email her and she may get back to you, she travels a lot." I can say that this company lacks customer service. We will never purchase from Ashley again!!

Bought a couch and loveseat from Ashley in November 2015. Receive December 9th 2015. Arm on loveseat fell off a week later. Phone Ashley that they will come and check it in Jan.16. Said that it would have to go back to the store to replace the arm. It took 6 mo for this piece to come apparently from China. Finally on May 11 pick it up. I have had nothing but problems with the person in the warehouse. Never shop at Ashley again.

Furniture was delivered & customer service was able to meet my request. Happy with how it turned out.

My recommendation to stay away from Ashley Furniture store located at 4711 E Ray Rd, phoenix, AZ. The store deliberately overcharged me for 2 Pillows and mattress cover. We agreed on a price and my card was charged a different price. Despite many attempts to get this corrected, the store sales manager and the store manager won't take the proper action and get this matter resolved. I'm extremely disappointed with the level of unprofessionalism the store managers exhibited. Certainly, customer satisfaction is not a top priority for this store. Do yourself a favor and stay away. We also had several other problems with this store and we had to go back and forth to resolve them. Save yourself the headache and stay away.

Went to Ashley Furniture to purchase a living room set. I asked the sales rep for a leather couch because I wanted something that would last so I wouldn't have to buy another for a long time. The salesman said this couch is leather and comes with a Guardsman optional warranty. If the couch rip, tears or peels they will bring you a new one or repair the old one. 2 and a years later the couch is peeling and I tried to use my warranty. Guardsmen told me "We don't cover manufacturer defects. You bought bonded leather and the lifespan is about three years." Who would buy a couch that self-destruct in a few years? I am so mad. I paid twice for the couch and the warranty and no one can fix or repair my couch cushions. This is a outrageous that this can legally happen in America. Not only an issue out of a couch but I still owe money on the damn thing. Never shop at Ashley Furniture. They are not only deceptive but just downright crooks.

My wife and I purchased a living room set from Ashley Furniture store in Potsdam, NY. We were told when we purchased the set how much Ashley quality improved. We were shown all the improvements that were made over the years. We found a set she liked however she noticed the stitching was not quite right on the floor model. She told the salesperson that she likes the set but was concerned over the quality. He assured us that there was no need to worry. It was rare to get furniture with a flaw and if there was, they would have it corrected ASAP. So we ordered the furniture. We both work all week so we had a relative come to the house the day of delivery. I noticed that night, the leg of the chair was not straight. They scheduled someone to come out to fix it. We had to get another relative to come out and wait for them to show up. When they did, they did not fix the leg of the chair at all. They said it came from the factory that way.

Starting off their delivery company is terrible. Delivered the wrong furniture. Unable to put together the furniture. Customer service terrible and rude. Told me to cut my losses. They forgot to notify the loan company that furniture was purchased and now my contract is now expired. They are being lazy and not helping resolve. They have been "working" on it since December. My furniture was delivered a year ago.

We were told that when we purchased the set in 2013 that it had a 7 year warranty on finish and quality. Well the whole top of the table has peeled off. My wife was sitting on a chair the other day and the back broke off. We called them they are now backpedaling. They say if I spilled paint on it, it would be covered but not the finish peeling up from crappy built garbage. As for me I will never in my life return to Ashley Furniture again. If there was less than 1 star I would give them that.

My husband and I purchased a black leather sectional in January of 2012 from Ashley Furniture in Schererville, IN. We also purchased the 5 year warranty with Guardsman. This was the first time we have purchased leather furniture. We felt it would be a better look in our living room and an easier clean up as we have 2 children. Our salesperson spoke highly of purchasing the warranty so if anything were to go wrong with our furniture we would be covered with no questions asked.

Terrible experience with Ashley. I went into the store to purchase a box spring and mattress. While I was there I also decided to purchase a sofa and ottoman. I made sure that the old box spring and mattress would be removed and was assured by the salesperson that it would be. My delivery date was scheduled for that Wednesday and I was so excited. I scheduled the day off of work and waited for my delivery. The drivers showed up and I was told they could NOT take the old mattress. I let them know that I made sure that they would take it when I purchased it or I would have shopped elsewhere. He pointed out a small stain - which he had to point out to me - and said he had new mattresses on the truck so he couldn't take mine. He called his manager and I called the store. The person at the store was of no help. I asked to talk to a manager and was told she was in a meeting. I explained the situation and she finally got the manager on the phone.

I purchased two leather rocker recliners on June 15, 2012 from Ashley Furniture HomeStore. After about a year and a half I noticed that the material was tearing and in some areas the material was flaking off. I did not think I had any recourse. Then, thanks to ABC News I was informed that this is a problem with Ashley Furniture HomeStore and various other furniture stores, and they were helping resolve the issues.

We shop often at Ashley Furniture. My husband I have spent over $6000 at Ashley Furniture in the last year. We have bought a Tempurpedic mattress for $4000 and a sectional that was $1200. Most recently we bought a lounge chair from the university store in Charlotte NC. When we purchased the chair we informed the sales associate that we weren't sure it would fit in our living room. She assured us the return process was easy and quick. That definitely was not the case. My husband and I have been calling the store at least 3-5 times a day since Saturday. We even talked to the main customer service # who claimed they couldn't help us because the store wouldn't pick up.

I was supposed to receive 50% off, paid sales tax AND free delivery. Since the day I ordered my furniture I have nothing but a stressful experience! I ended up having to pay the sales tax and the company gave me a runaround about my delivery. They have absolutely horrid customer service!!! I strongly STRONGLY recommend everyone buy their furniture somewhere else!!!

Ashley HomeStore. We purchase a new mattress and box spring, spend money on delivery, wait 2 weeks to finally sleep on it. Have slept on it for 2.5 weeks now. Get a call from them to inform us that they messed up and sent us the wrong box spring. My options: pick up and redeliver the right one or keep the current one and pay over $1,000. Uh no. Since when is one's company not responsible for their own mistakes and make it their customers problem?

In 2013 I took possession of a new house and furnished it through Ashley Furniture. I had nightmare scenarios with delivery - returning items, having them redelivered and on it goes. Once that furniture stays in your home, it is a royal battle to try to get Ashley to see reason. Before I proceed, I want to state that the sales personnel and the Store Manager in Lakeland are exceptional. However, the quality control, inspection process and the sustainability of the products is terrible.

Waste of money!!!!! I had to toss out my couch because it was cracking and peeling so bad. I only had it for 3 yrs. My bedroom set started breaking down piece by piece after it was paid off from Aaron's. Whoever makes the crap needs to refund everyone their money back ASAP.

Bought the Catnapper recliner & sofa with 3 recliners. Quite a bit of the seaming is coming loose & it has about 7 holes in the couch on the side in the material. A man has been out to look at it & suppose to come back & fix it but I think you should have it replaced when it's bad. I paid quite a bit for this set & will never go back to them. I was also ask at the store to pay cash & I wouldn't be charged sales tax. Questionable.

My husband and I purchased 2 bedroom sets, a dining set and a family room set from Ashley Furniture back in March of 2016. It is now May of 2016. The bed frame of one of the beds is falling apart. The nightstand was not assembled correctly, the dining room chairs are peeling, the queen mattress is 2" short of a standard queen mattress which should measure 60 full inches. The delivery team was annoyed at the delivery being so many items; they complained about the distance from the truck to the apartment door. They complained about how long it was taking them to make the delivery every time they walked through the apartment door.

I purchased bar stool table and 4 bar stool chairs at Ashley Furniture on Oct. 2015 delivered around 10/24/15. About a month later table and chairs became loose and wobbly. Called on 12/11/15 Warrantech Corp where warranty for the furniture protection plan and was told this type of damage is structural and not maintenance so therefore is not covered. Then called Ashley Furniture and spoke to Chris who was going to send a tech. person to verify whether this was structural damage. Tech came out on 12/15/15 and tighten all the loose screws with a hand drill and said they will definitely loosen again. Well they did. Called again on 4/12/16. Chairs are falling apart, screws just fall out, wood splitting, metal rings around the chairs very loose, table legs loose. Kept calling. Another tech. came out, took pictures and said he could glue and replace screws again. I refused and said want a replacement. No one contacted me.

BEWARE!! I would NEVER recommend this furniture store! We bought two sofa there. One came broken and when they took the broken sofa in order to change it for a new one, THEY BROKEN THE DOOR OF MY HOUSE! I took pictures and sent them immediately to customer service. I waited 4 days, and no one wanted take the responsibility. The store manager Sharold, didn't do anything in order to fix the problem. I decided to cancel my order and she asked me for more time because, supposedly customer service needed 48 hrs to fix the problem.

For starters, the phone customer service people started off rude. They messed up my delivery twice and Told me one time and then another. Then they arrive ten mins. before 10 o'clock. In the store they say they're gonna take down your old mattress and box spring yet in person they dont do it. My apt. was clean and clear and ready for the job. The workers left in a hurry - I had to send my fiance down as they were leaving to have them come back up the stairs to show them they damaged the foot/headboard. Then to top it off they bang up the footboard coming up my stairs and act like nothing happened. And after its all put together, the whole bed is chipped all around and wood is popping out. Not a good expierence. I spent too much money for this. Very disappointed.

We purchased about 6 years ago a rather expensive sectional set, made by Ashley Furniture. This set used their "Durablend" leather blend material, that was highly touted at the Ashley Store that we visited. While we ultimately purchased the sectional at another local retailer who carried Ashley Furniture, we were sold on this product by the Ashley Home Store in Springfield, Oregon (no longer in business).

Picked up my table (in a box, brand new), got home and assembled it. One of the corners was all tore up. So of course I picked it up due to the delivery fee being outrageous for to my city. I also had to borrow a family members truck because I don't own a truck. Talked to the rude customer service manager Ashley and she allowed an exchange BUT I have to go back and drop it off and pick the replacement back up OR pay for delivery cause their piece was damaged. Not my fault. This is the 2nd time that something like this happens with their pieces. I will not be purchasing again from ASHLEY FURNITURE! I learned my lesson.

Took my mom there for a recliner. After spending time in the store sitting in every recliner they had, she finally settled on one to buy. She was then told we had to "order" one. We did not like the idea because we have had bad experiences before by buying then not getting the same quality that was in the store delivered. Well we expressed our concern and was assured that would not happen. Well, guess what? It did happen. The quality was not as the one in the store.

After waiting 4 weeks for a delivery & then to get furniture that was damaged and missing pieces, to say being mad is an understatement. I was considering purchasing other items from them but now I will tell all my friends and others to not waste time or money at the Ashley stores.

Timeline of issues: Sat. 4/16/2016. Bought the furniture at the Palm Beach Lakes Store. Arranged delivery for Friday 4/22/2016. 4/22/2016: Furniture delivered and the headboard had a hole in it. The rest of the boxes were left behind UNOPENED. UNEXAMINED. The boxes were left in the bedroom blocking the dresser and I could not get into the dresser. I had company coming and had to make other sleeping arrangements because the bed I bought was not ready at the promised time. 4/24/2016: Attempted 2nd delivery. I was called at 6AM in the morning by the warehouse requesting information about which part I needed. My only day of the week to sleep in on my day off was interrupted by this early morning call. 4/24/2016: Cannot plan my day until I receive call as to WHAT TIME the delivery #2 will take place. Got the notice ran errands, came back to house and waited.

I purchased a couch, loveseat, king size bed frame and a dining set with four chair. I hate I ever spent my money on this furniture. The couch and loveseat has peeled off so bad I covered it, the dining chairs sunk in the middle and the bed squeak when you get on and off of it. I purchased the extended warranty but when I talked to customer service they told me the warranty does not cover peeling. It only cover tears. They did not try to work with me to resolve my issue, I was angry because they did not tell you those things when I purchased this furniture. I will never ever purchase not one piece of furniture from them ever and I will not recommend them to anyone.

Too bad all sales are final. The complete bedroom set we purchased is garbage. The dresser drawer bottoms are cardboard. The rest of the wood work is pressboard at best. This stuff is just China made junk. They must make 3000% markup on this crap. I would be embarrassed selling this quality at the prices they charge. I think Big Lots would have been a better deal, at least there I know I am getting what I pay for.

I hesitated to purchase anything expensive because I have both kids and pets. But the salesperson reassured me by telling me about this insurance plan which is perfect for role with kids and pets because any damages or spills or tears will be covered, no matter whose fault it is. Well, we got a kitten who made some pulls in the fabric, and immediately the insurance representative said "oh we don't cover that kind of damage." I asked what kind of damage do you cover and he said structural only, and only manufacturing type defects. Seems to me that they'd be responsible for that anyway whether or not I'd spent the money on insurance. I would not have purchased this furniture had it not been for what seemed like a great idea in insurance coverage. However, this was not true that damages are covered. Buyer beware!

The gentleman who helped us in the store was fantastic. He even got me an extra 10% off of the sale price! I bought a sofa and a chair and a half with an ottoman. Very satisfied with the furniture. Only thing was it took 3 weeks to get it :(. The delivery men weren't the friendliest but it was late evening and I'm sure they were just tired! Except for waiting on delivery, I would recommend the set I purchased to anyone!

I have had one experience buying furniture from Ashley Furniture - AND I WOULD NEVER BUY ANYTHING FROM THEM EVER AGAIN. A few years ago I purchased a sectional "leather" sofa from Ashley for about a $1,120. When I purchased the sectional the salesperson was falling all over herself trying to up-sell me and pad my order with other items. She assured me that even though Ashley didn't warrant the furniture, all I had to do was call an 800# and they would take care of any issues might have.

I loved my kids beds. But the delivery was a nightmare. They said they would deliver 4/18/16, but not all the parts were in the trundle... They said they would deliver within 3 days. That did not happen. They actually wanted to deliver until the 25. But me and my husband work so they had to deliver on the weekend. So they said Sunday the 24 from 8 am to 12 pm. They didn't deliver until 4:40 pm... Every time I would call they would tell me something different. I would never buy from this store again. No one apologize. They made my week very stressful.

I visited several furniture stores before I chose Ashley's. I purchased the Wilcox Sofa with Chaise. The first sofa I chose there was an issue with being delivered. It was taking longer than expected to receive, so was offered to come back to store and then chose this Wilcox. Big mistake! My furniture was delivered 4/16/2016. Only set on the chaise about 3 times, and noticed knots picking up on the side of it. Then inspected the other pillows and found a big huge knot on the pillow which was very noticeable! I contacted the sales representative, who directed me to the customer service mgr. I was told that type of furniture was made to look rough after sitting on it! I could not believe that someone would on purpose purchase a sofa and knew it would look like you had owned it for years and only had it for a week today!

Purchased dining room set with 5 yr warranty. I still have 1 plus yr left. I need some repairs done and got nothing but a runaround. Wait all day for phone call, nothing. Furniture is not good quality. The store manager was no help. I just want my money back for the extended warranty. They all lie and say I received a call back. I have the receipt but I don't know how to apply to computer. I purchased at Ashley Furniture, NJ.

Dont Buy Living Room Sofa or Couch - price vs life - horrible. We bought sectional sofa from Ashley and upholstery. Ripped about year later when we contacted Ashley for warranty, they have directed us to third party, which was not revealed to us during purchase. Their sales and production description is totally false and quality of sofa is not worth for the price paid. When we contacted third party warranty company, they are reluctant to inspect the sofa and the customer service was rude. I have raised the complaint with BBB and awaiting for the resolution. My suggestion to all is simply avoid Ashley even if this in your back yard, if you buy anything there it is putting money in garbage or drainage.

Approximately 5 years ago I purchased a DuraBlend sofa loveseat chair and ottoman that are made by Ashley. I love the look and feel it has BUT the quality of material is very poor!! For about the last 3 years the material has continuously gotten worse by cracking and peeling so bad I have to keep a cover over it to be presentable. We are a retired couple early 60s with no children or grandchildren nor pets in the house and the last year we weren't home maybe 4 months!

Bought a living room suit, as well as a sectional for the basement. When the furniture arrived, the sectional was just too big for the space. Not all Ashley Furniture's fault as I could have measured the space beforehand. I called and asked if there was any way to exchange it, or for them to take it back and offer in store credit and I'd be happy to pay any re-stocking fees. I have several more furniture items to buy (dining room and bedroom suits) and was willing to commit my business to them. The girl that answered was great and said they would be willing to work something out as my proposal sounded very reasonable... Then no one calls back, and when I finally do get in touch with them their tune changes and they said, "Too bad, you're stuck with what you got". Guess I won't be a future customer and I would advise you to take your business elsewhere.

I have been shopping for a sofa for about 2-3 weeks. And by shopping I mean at multiple furniture stores. Also doing research on various sofas and prices online. After visiting an Ashley store and a competitor on a Monday by Wednesday I had narrowed my search to 2. After returning to Ashley, not dealing with my first salesman, I found all prices had changed, not for the better. After listening to the sales pitch it suddenly became clear to me, a good deal brought me to Ashley and when I decided to purchase the good deal changed. This speaks volumes to me, not only about the sale but how I was viewed as a customer and how this business would treat me after the sale. Looks like my number 2 choice has now become my number 1.

I purchased a couch in February. At the end of March they told me I couldn't get it until April so I asked for my money back. It has been 2 months and I have called corporate as well as the store in Winston Salem that I made the purchase at several times. They still have not gotten me my money back and were very rude to me and were defensive saying that it was my banks fault and they did everything they could. I called my bank several times and they have not received any credits from Ashley home store.

Bought a couch from them November 2013 along with their protection plan. In September 2015 we filed our first claim. Prior to Feb 2016 if you purchased a protection plan it goes through Montage Furniture Services. April 2016 they deny our claim even though it's valid and falls under the guidelines for our protection plan. All they say now because Montage blames them since they are the ones that orders parts is, "We no longer use them due to all the complaints and issues with them honoring the protection plan."

Do not make the mistake of purchasing furniture at this business. My wife and I spent a significant amount of money on a living room set (5 pc). It arrived today damaged and advised it would take two weeks to replace. The leather couch that was damaged appeared to be of very poor quality. The leather was very thin and cheap. When the delivery person suggested we keep the damaged piece until the replacement arrived, we were advised by customer service that this was not an option.

I purchased furniture from Ashley and used their financing (Acceptance NOW). Big mistake. It is a rip-off and you end up paying back almost 3 times what the cost was at time of purchase. Paying online is always a horrible experience. The web site is usually down and they want you to pay a fee to call in your payment. For the last 3 months I have had to deal with something they call management in trying to get the correct payment shown online instead of them adding late fees when the account is paid on time. They pretend that they have no idea what you talking about and refer you to customer service at some 888 # and they tell you to contact the store. Dealing with them is like playing ping pong - constant back and forth - always passing the buck.

In 2010, as a disabled senior, I spent all of my money on gorgeous-looking furniture for my entire household, with expectations that it would last for the rest of my life. Every day spent with this furniture has been so miserable, so depressing, so unhealthy... that it has taken me till now to even have the strength to complain. Within the first 12 to 24 mos, green mold appeared, especially on the back of each piece and inside all drawers, which I've never been able to use. I could only assume that -- because it was all made in China -- that it was a product similar to Chinese drywall.

I recently purchased a mattress from Ashley's. The mattress was Stearns and Foster signature luxury firm euro pillow top. I picked the mattress up 2 days later. My daughter and I removed the plastic only to find a used mattress. There is a great difference between a floor model and a used mattress. The pillow top was flat as if some had been sleeping on it for years.

Bought furniture in 2012 and paid for warranty. Frame in living chair broke. Was told by store that I was responsible to contact warranty company. I was not happy as they are not my vendor! Warranty company is MFS. One month later I am still waiting for a response on when the chair will be replaced. Just keep being put off. Now I've been told it has been discontinued. I have raised concern with the local Ashley store and was told this is my problem. I explained that they have lost a good customer. Terrible customer service.

It's not surprising this company gets lower customer review rate. I do not recommend this company for anyone. I order a dining table over the phone with partial payment on Boxing Day with proposed delivery date on April. Earlier April I called to cancel the order then I have been told that they are going to deduct 10% of total purchase from my money. I clearly asked on the purchase day, "can I cancel my order," and they said "yes" while nobody explained to me at all about 10% deduction. Do not recommend because of their poor customer care.

Products are inferior. If you're looking for products that will last, look elsewhere. You don't want to be pulled in by the payment terms. And don't get suckered in by the "sales". It's better to pay a little bit more or really shop for better products. I bought 2 love seats for $600 each and a sofa. It wasn't too long before the colors faded and I have to keep screwing in the legs of the loveseats. It's my fault for not shopping. I think I could have done better at Macy's or elsewhere for the same $$. I bought some other pieces that have also been a disappointment. Please look around and wait for sales from quality furniture stores.

I went to the Ashley Furniture sale "buy one get one free". I was met at the door by a salesperson who showed us to sofas. The sofas I was looking at averaged $1K. I was told by the salesperson that the $1K price was if you wanted to "buy one get one free". However, if you only wanted to buy the sofa it was only 1/2 the price on ticket. I was very unhappy as I thought this was a form of false advertising, but I was going to purchase the sofa anyway. I asked the salesperson if he would get me the corporate phone number so I could voice my frustration with the sale. While I was waiting, I remembered that there were 2 corporate reps at the store. I went over to speak with DJ ** and another gentleman, Pete **. While I was speaking in the direction of both men, DJ was the one who stood in front of me smirking.

My husband and I purchased a power recliner sofa at Ashley Furniture January 2016. It was $1100 and was delivered 3 weeks after purchase. We also purchased the 5 year service plan, thank goodness! When the couch was delivered, I noticed stains on one of the recliner cushions. I called customer service and they said they would send new fabric. The couch had not even been sat on - so I refused and asked for a replacement. I was told that is not their policy. I sent photos, and made several phone calls - all I was offered was to send someone to "repair the problem."

Had bedroom furniture delivered on March 31st. Ashley sent the wrong side boards. Delivery guy called company. The woman on the phone told me she would call me right back to let me know when the right parts would be delivered. She never called back. I called 6 times between 11 am March 31 and 2 pm April 1st. No return call. Finally, I waited on hold for 15 minutes to be told they only deliver in my area on Saturday, Sunday, and Thursday. But, they could not bring it on Saturday. The truck was full. IT'S TWO PIECES OF WOOD. I would NOT RECOMMEND purchasing from this store. Customer service is horrible.

Worst customer service and quality. Pieces that they delivered were different color, very bad quality (bed frame is so unstable that I cannot use it at all), and when I wanted to exchange or return they told me they do not take returns. After I spent at least $50000 in last 3 years at Ashley! Store manager was extremely rude and impolite. For love of God do not buy in this store unless you do not mind losing money. I agree to that other person who says: "STAY CLEAR AWAY FROM THESE CROOKS!"

My wife & I will never shop at Ashley Furniture again. We bought a bed frame and a nice sectional delivered on Thursday March 24th. On Saturday Mar 26th we went to the store to exchange the sectional. We weren't happy with it. We wanted to get a couch & love seat & chair instead. We were told "nothing can be done. You had BUYERS REMORSE". Isn't the customer always right. We didn't want our money back. We simply want to selected a more expensive couch & love seat & chair. They flat out said "nope. Thanks. Have a good day". It wasn't even 72 hours since the delivery. I don't know what else to do but to share my experience with everyone.

I am so upset that I am hoping that I can convey what has taken place with Ashley and my furniture. When I bought my furniture which was a beautiful leather sectional, I was told that I might need to think about getting the 5-year protection plan. I asked the saleslady that the contract that I was holding in my hand, would it cover discoloration, tears and punctures. She assured me that it did. So since I had to get back to work and didn't have time to read it I took her at her word. Big mistake! She flat out lied!!!

I was very excited to purchase new furniture. I thought I would make a wise decision by going to Ashley Furniture. I did a lot of comparison shopping and found it to be more reasonably priced. After finding out that I could not pick my time or day of delivery and having to fight for two weeks on what day and what time on the day of the delivery I was told I was not getting the complete order. I was only getting one piece of the order - the loveseat. The couch was on backorder for another two weeks. When the loveseat was delivered it looked fine but after sitting in it and realizing that the reclining portion of the furniture would not stay reclined I called in for repair - some brand-new furniture already needs repaired not even 24 hours in the home then two weeks later same situation with the couch. It was brought into the home and had a tear in the arm and again was told there's nothing that the delivery men can do except call service department.

Purchased a two thousand dollar queen mattress. After 2 years memory foam topper, which is part of the mattress, no longer comes up, and the whole topper is leaning to the side. Tried to get warranty but was denied any at all. WILL NEVER SHOP AT ASHLEY FURNITURE AGAIN. BUYERS BEWARE.

I was having bedrooms painted and new carpeting installed in my home while I was traveling on a month-long family obligation trip overseas. Before I left, I wanted to purchase a headboard, footboard and nightstand, so that I could install them into my new bedroom immediately upon my return. I went to the Medford, OR, Ashley showroom and spoke to a salesperson who showed me a floor model with a Blue Dot and President's Day Special price of 50% off the prominently displayed, written retail price of $1,848. I was told that the model was discontinued and that it may have a few minor marks. I inspected the bed, which did have a few minor marks, but I'm OK with that.

I just wanted to order a bed from Ashley to fit my mattress and when it doesn't work out thanks to incorrect information one of their employees gave my wife and myself... They refuse to do a return to make it right and have greatly mishandled me even asking for them to do so... Here is what happened. I ordered a cal king mattress from another company. My wife found an Ashley bed online that said king/cal king headboard and the other pieces said king. Unsure about if a cal king would work we called customer service online and eventually was told this bed would work for either a cal king or king. So we thanked them and ordered the bed.

First time I've ever bought Ashley Furniture. I have had my furniture for 7 months and it looks like I've had it 10 years. The fabric on the cushions and arms of every piece have little fuzz balls all over them. We've tried to remove them but they're everywhere and they keep coming back. When I get up from the couch I have shreds of the fabric on my clothes. The cushions looks like it's been set on for 10 years. It's embarrassing when people come over and say, "You just bought this furniture and it looks this bad." Oh and yes I tell them Ashley Furniture is where it came from.

I am not going to go into long details but I purchased 2 end tables, a cocktail table and a power rocker recliner in July of 2015. Twice they had to come to my house to fix my cocktail table because the legs wobbled, weren't secure and couldn't be tightened. They had to actually send me out a new set of legs to replace on the cocktail table. The power rocker recliner stopped working and they send me a whole new bottom that lifts the chair and the transformer. They can't get a repair service man in my area for 2 months, so now I'm two months without the power recliner working. This is definitely the last purchase I will ever make at Ashley Furniture. I am not one to give a bad review but I am very very dissatisfied with the products and the customer service. I never had a problem with my purchases at Carolina furniture. Well, I know now!

We bought an Ashley sofa and loveseat 1 year ago. It looked beautiful in the store and the first 6 months we had it. The cushions started wearing out and even tried getting it professionally cleaned. The man from the upholstery cleaning business said he had never seen cushions wear out so quickly! I tried talking with customer service without any resolution (shocker). It's just cheaply made furniture that will not stand the test of time. Don't buy Ashley furniture... Wait and save to get good quality furniture.

I purchased a Beautysleep Palisades Park Plush queen size bed and a Beautyrest Triton queen foundation from Ashley furniture in Catonsville. I couldn't sleep a wink when it was delivered. There were threads coming out on all sides and the bed felt lumpy and just not right. Called Ashley the next morning to complain and was told that nothing could be done and to feel free to discard and buy another mattress. I'm back to sleeping on my old mattress and the new mattress is in the garage.

Purchased a Power Loveseat and two Power Recliners. Was told delivery was 4-6 weeks out. We could tolerate as we were doing a remodel project and that delivery would fit fine. We were "hounded" by local management to get the warranty however, refused several times. I stated that didn't bode well for the quality... After consulting with another employee, he said he would give it to us and lower our price by that same amount. Basically the store wanted the money from the warranty is the only thing we could think of... The store called us after 6 weeks and said, "The sofa is in however, the recliners didn't make it." We were asked if we wanted a partial delivery or wait and get everything at once. We opted for everything, after all they had our money! At 8 weeks and 4 days, we got a call for delivery. Am nervous now that I have read the ratings about the quality issue. Time will tell and another posting will be shared.

I purchased a couch 3/01/2016, paid cash then later in the day found something I liked better at another store. According to their policy I have 48 hrs for full refund. I cancelled on the 2nd today is the 21st still have not received my refund. Because I paid cash I had to wait for a check which was cut on the 11th... This is insane to have to wait this long for a refund. Nowhere in the policy does it say you have to wait weeks... I'll never do business with them again...

It's been a comedy of errors at this point. We bought my daughter an entire bedroom set in May of 2014. They gave us a delivery window of 10-2. Long story short, they showed up at 7pm. I missed a very important family event because they didn't leave from setting up my furniture until after 8. Fast forward to October 2015, we needed a new sofa and decided to look there again. We fell in love with the style and price of a power reclining sofa.

DO NOT BUY FROM ASHLEY FURNITURE! They are an incompetent company whose systems (finance, delivery, service) don't talk to one another and no one knows what's going on. They use cut-rate 3rd party contractors for delivery and service, why are less than reputable. They don't know how the furniture works and fake the paperwork when they forget a step. I've been fighting with this company since January to get a furniture exchange and then repair when their delivery guys broke the furniture. I've spent over 10 hours on the phone trying to get things fixed. They never follow through on calling back, they refuse to refund my money and take their furniture back despite numerous agreements that they have totally dropped the ball.

We have been dealing with a Hybrid Simmons mattress defect for over 30 days now. When you attempt to call the store or the customer care team, no one will help you. The store refused to let me speak to a manager or provide me contact information for anyone that can help me. The mattress was delivered defective and the delivery team did not care. I called, had to wait another week to have the mattress inspected and then still no one contact me. I then contacted them myself to follow up. They stated that they would not do anything for me and that I was instructed to just wait. The entire right side of the mattress is sunken in and rolls you off of the bed.

I would not recommend purchasing anything from Ashley Furniture. I have purchased well over $15,000 worth of furniture from them for business and personal use in the last 6 years. All of the furniture was either for personal or commercial use. The furniture I purchased for my business use fell apart (backs breaking off bar stools to the back of the couch corner breaking off). I called for repair under the extended warranty and was informed the extended warranty did not cover commercial use. However, I specifically asked the question to the sales rep who said it was covered regardless if the furniture was purchased for commercial use. I purchased the extended warranty in good faith based in the information from the sales rep. Once I was informed it was not covered due to commercial use, I asked the extended warranty company for a refund. I was referred to the store, the store said a check would be mailed.

Ok so I needed to purchase a new couch. I went to Ashley furniture and picked out a very pretty couch. I was given a delivery date and at that point I asked if delivery is going to be on time only because I had bought a couch from them years ago and had a delivery issue. I was told by store manager they no longer have delivery issues. I was assured it would be on time. THEY LIED!!! First I got a call and was told it would be 2 days late. I was not happy because I had worked very hard to clear out my living room to make sure it was ready for delivery and I took off work to be there for that date of delivery. Then I got another call yet another date change and then they say they can only deliver half of my sectional this week and next week they will deliver other half.

About 4 months ago we purchased a new home and furnished it with Ashley Furniture. We bought a three piece sectional, side table, and dining room set with 6 chairs. We thought we were buying quality furniture as well as several others who have given their reviews. We spent a great deal of money. After 2 months, the sofa looks like it is 10 years old. Now mind you, we have no pets, no children and never eat in our living room. We work all day and only sit on the furniture for a few hours in the evening for television. All of the back cushions are sunken in, the seat cushions have coil springs creating waves and look ready to pop through. The leather lining is crooked and just poorly made. I expect this entire thing will fall apart before the year is over.

We've been lied to, spoken to very nastily, witnessed a manager tell us we could return our damaged items, then tell corporate she didn't say that. On our contract a manager wrote in and signed that if our stuff wasn't delivered on time we could cancel our order without any restocking fee. A different manager lied to corporate and said she has nothing saying that. We've lost multiple days from work at a brand new job trying to get furniture that isn't damaged. They damaged my house, which still isn't repaired. Called me day of a delivery to cancel because they didn't have the item, then call me an hour and a half later to tell me they're coming so we end up going to work and having to leave. All I want to do is walk away from Ashley and have them take their damaged items back and credit my account. This has been nothing but a nightmare.

Expensive, low quality furniture, that seems to always be delivered late. First sign on its poor quality was when screws started coming loose on all dining chairs. Bed boards whose finish started peeling within a month of delivery; a box spring delivered with a hole that was never fixed. Delivery folks nearly ripped some pieces trying to force them through a door too small. Their furniture is delivered to them in pieces, IKEA style, and put together at the local warehouse. Mine still had all the numbering labels on them. Bottom line, a ripoff. First and last time I do business with them.

A little over two years ago I bought a living room set, including a TV. I spent just under $4000.00. Within six months I had to have them come out because one of the legs broke off the couch. Soon after I noticed my $450.00 coffee table was chipping and scratches everywhere. The springs were also poking through my chair, which hardly ever gets used. The guy comes back out here and puts a patch on the chair, needless to say that lasted only a short time before the springs started coming through again. I then mentioned how it's been under a year and the cushions are already sinking in. Apparently that's not covered under their expensive warranty.

On Feb. 9th my sister drove to Concord NC from Virginia Beach for one specific reason to purchase new furniture for us as a Christmas gift. She was planning to come sooner but I was too ill to have company. The reason she was buying the furniture is our medical issues no longer allow us to sit on normal sofas and chairs or sleep in a normal flat bed due to serious life-threatening medical conditions and medical equipment we need to use.

My husband and I went into Ashley for new furniture on 2/19/16 and ended up purchasing both a loveseat and a couch and the only expectation that was set for us was 2-6 weeks. I understand these things take time and that order times change. I really do. However, it's not my job, as the customer, to know the manufactures schedules or that they chose to move a date back or forward but according to the manager of this location it was. I called the first time about 2 weeks or so, on a Friday, after I paid them a considerable amount of money and was told that the pieces would be there by the end of the following week. Fine. I can deal with that. I gave away my own couch so that we would definitely be ready for the delivery when it came. I have 2 small children so going without a couch for a week... well it was hectic.

We bought a living room set the end of Dec. 2015. After 2 days our end tables that are supposed to open up, got stuck in the up position. I called for repair 4 times. Finally someone came 3/1/2016. I was told he needed parts so he had to come back. I just received a call 2 weeks later that they are sending parts to me and I need to call back when I get them so they can schedule another appointment. I was told could take another few weeks for repair. I will never purchase from them again!!!

Just about 3 years ago my family remodeled our home and furnished it with Ashley Furniture. We bought a three piece sectional (with a chaise lounger), a side table and lamps, and a 10 person dining room table and 8 chairs. We thought we were buying quality furniture that would last and grow with our family. We spent a lot of money. Unfortunately, we were wrong. After just a year our couch was ruined. All the cushions were sunken in and the lining/piping were misaligned and just ugly. The actual fabric on cushions were creating little 'balls' of fabric. After just a year, we had to purchase a new couch from Macy's. The Ashley Furniture couch is now our 'basement' couch and never used. The only thing Ashley Furniture would do is send me a new chaise cushion (mind you, the other cushions don't come off). It's been two years since we've had our couch from Macy's and it still looks like new.

STAY AWAY! STAY AWAY! STAY AWAY! If you go there you will regret it! Worst experience I have ever had with any store in my life. Bought furniture back in January that was on back order and agreed to wait until February to get it. It took them two months!! I just received my furniture. Also you cannot cancel your order or return anything. Not to mention that their furniture is low material made. Some of their furniture are used, I bought a rug with the furniture and it was used and had some stains. I didn't find that until I got home and they refused to exchange it even if I bought it on the same day. Not to mention that you will never ever be able to cancel the order. Not to mention that I found bugs in their furniture, are so rude and they scam people to buy from them, and you will get your furniture until you are so desperate!! If I could give 0 stars to this place, I would totally do that and I will now file a complaint to consumer affairs!

Delivery of purchases not as promised and customer care dept. doesn't really care about our schedule - only their schedule time.

I bought a dining table and buffet. I only had a few months and the table and buffet's varnish was peeling and scratching very badly. I called. They came and got furniture to repair. I waited and waited. Called to ask where my furniture was. Oh somehow it got put in the corner and forgot about. Got furniture finally back. Only a few months later same problem. I call. They come out, take pictures. Wait 2, was no call. I go up there to only find out they haven't looked at them. They say can't see pictures so another person has to come out and look. So now 3 days still no answer. I bought this set at Paris, TX store. I will not ever buy from them again. Very sorry customer relations. All they want to is lie, lie, lie and take your money, and furniture quality is sooo poor...worse than poor. Please don't shop there!!!

We went to Ashley store in Fredericksburg and looked a twin bed and agree on the price of $1100. After they run our credit the sales person comeback and gave us different price ($1450). So we left the store. In our way we check the website and found out that the price online was only $ 1000. So we contact them and we told them the price online. They told us that they're going to honor the online price. Now after I pick up the bed. We still waiting for the missing part... Call hundred of times with no clear answer. Never again Ashley. By the way the manager I talked to his name is Eddie **. Just saying buyers be aware of this mafia.

Thinking about ordering furniture from ASHLEY'S, DON'T!!! Terrible Company to order furniture from! Would highly recommend using a different company other than Ashley's. I walked into a store in Texas on FEB. 2, 2016 and ordered a single chair and a few other smaller items and was told I would receive the chair in 2-3 weeks. It's been a month now and have not got update or a single phone call on an update of my order. I have had to make every call and ask for updates and according to our oh so great representatives I will have to wait TWO more months. Thanks for the update that the item was on backorder when I ordered it.

We purchased a sofa, chair and ottoman electric recliner, executive desk and matching chair. We waited a week for delivery and when it did come the sofa wasn't on the truck and the chair wasn't the color we ordered. Had to argue with the delivery guys to put it back on the truck because that isn't what we ordered. I called the store cancelled the sofa, chair and ottoman as they said it would be at least a month before they could have it to us. This would take us over Christmas with company coming over the holiday.

I hope this review keeps someone from making the same mistake I did. I purchased from Ashley Furniture (the Olympia, Washington location) 5 MONTHS ago and I have yet to receive my refund. I purchased one thing (which comes with an all-too-long process of filling out forms) and I was told it would ship out in 3-5 business days. I was somewhat surprised that they had to ship it vs. having such a small item in stock but I walked away overall happy.

Since 1 Dec (2015) we have been waiting on our new couch to be repaired. We FINALLY got through to customer service in Fredericksburg, VA. Got an appointment then prior to the appointment there was a "serious illness" so there would be a delay. Come January we FINALLY got through again for a reschedule. The gentleman showed up, saw the problem ordered the part (when I asked about the "serious illness" he of course didn't know how sick he'd been). Two weeks later a package came and we called to set up an appointment. Finally got the gentleman back out to find it was the wrong part. New part ordered. Package came in yesterday - yep - wrong part! Of course can't get through to anyone on the phone. This is junk furniture at a pretty premium price. Nice showroom, which I guess threw us. Never again. Dismal cheap junk and horrid, HORRID customer service. The repair fellow has been quite nice.

Absolutely brutal customer service. Never again will I purchase anything here! The salespeople will tell you anything and lie to you to get you to make the purchase and once they have your money they couldn't care less about your experience with them. First of all, it took us 6 months to get our furniture (we purchased a dining set, a sectional and a chaise) when it should have taken a couple of weeks... Every time we talked to someone in customer service they had no answers for us. Then one of the pieces came damaged after all that time so they had to repair it. When we escalated our frustrations with the process to a manager in customer service they wouldn't do anything at all for us. Didn't even bother act like they cared.

I purchased 3 entire bedroom sets, 1 for myself the other for my children which I had talk to the rep in reference to what I wanted something that would last and sturdy. Rep assured me that their products is well made and all that stuff they feed you and I understand that's a salesperson but then the rep proceed to tell me about the GREAT INSURANCE they had and all it would cover, and if they could not fix it they would replace it and reassured me it would cover all thing from manufacturing to accidental damage with no problems. All you have to do is call them and make your claim rep stress this over and over again so I was like made I should and did wrong move #2.

When you buy the furniture, you have to drive to the warehouse to pick it up. We had to wait an hour at the warehouse to pick up a mattress and box springs. We had to return two weeks later and wait at the warehouse another hour for the bed. What a terrible way to do business.

I had a wonderful experience purchasing living room furniture. Item arrived on time, in perfect condition and immediately after the delivery I received a call making sure everything was okay with it. Excellent quality and top-notch customer service throughout this purchase.

Wow. I spent 12k on a bedroom set and mattress. Upon installation, the technician broke a drawer handle. He assured me they would mail me a new one within a few days. I even spoke to a rep on the phone who agreed with his timeline. Fast forward two months later and NUMEROUS calls about this handle. I am told by customer service that it won't ship for another 3 weeks (apparently it is on backorder) and they will send me a $50 gift card.

We bought over $10,000.00 in furniture for our new home, we would probably have better service and quality by going to a Goodwill shop. On Feb 14, 2016, we purchase a bedroom set, a 4 piece entertainment center, a leather sofa and love seat recliners. It is now March 1st and we still have not received our complete order due to damage furniture being delivered and returned. One of the piers on the entertainment center was missing a light socket, the hardware was missing and the tv stand was scratch. We pay an extra $130.00 for premium delivery which we did not received as the delivery people did not assemble our furniture and they did not deliver all parts for us to even do it. We also paid an extra $100.00 for power reclining and again the delivery people did not bring cables so we can't use the recliners as such.

I bought a sectional on the #rd of Feb. It was suppose to be delivered on the 11th. It came with missing pieces and the chaise on the wrong side. So I refused it and they scheduled it to be redelivered for the 19th. Nobody came on the 19th so I called and they said it was scheduled for the 25th. They gave me my delivery fee back but then on the 23rd they called and said they could bring part and the rest on March 3rd. So I canceled everything. Called today about my money because they said 5 business days. They said that didn't have any cancellation so it would take 3 to 5 more days after they said that the rest of my furniture would be delivered on the 3rd still.

I ordered from Appliances Connection on the Internet and when my furniture arrived a box was missing with my side chairs for the ends of the table. I ordered this in January. It's been literally a month now. Three of the chairs I order were damaged beyond repair. The table came with dents also. The company Appliances Connection said they order their furniture from Ashley Furniture so I received a box from Ashley Furniture today and when I opened the box of furniture in front of the UPS man it was clearly damaged. Both leg were cut and cracked. When I tried to call Ashley furniture asking them why the furniture was damaged how could that happen if the box has no dent on it, they got defensive. Then they kept threatening me that they were going to hang up. They also said I can't come and pick up my furniture from Wisconsin. Ashley furniture keeps sending damaged furniture.

We ordered bedroom furniture 11-11-2015 and it was delivered damaged. We have had 4 damaged deliveries since then and Ashley refused to take back all furniture and refund our money. They expect us to continue to be available for them to deliver damaged products. We have contacted customer service at each delivery, taken pictures and sent them. After the third delivery, we were told that if the fourth delivery did arrive damaged they would remove furniture and credit full price. The merchandise was damaged and they would not remove the furniture for credit.

I purchased a sectional in Feb of 2014 with a 5-yr Platinum Protection Plan! It is a little over 2 yrs and my son went to sit on the couch and the pillow separated from the couch itself causing a rip. Also the couches springs are broken in the seat and there is also another rip from when my sons friend accidentally tripped over the corner causing a small tear! Not one of these things will they repair! Mind you the salesman that sold me this told me that EVERYTHING was covered except for anything caused by animals! It's all a load of crap! They just want an extra $150 from you to do absolutely nothing! I'm done with your crappy furniture! NEVER AGAIN!

Tried contacting customer service for a couple of weeks. Always put on hold, no one ever picks up. Bought a leather sectional, leather peeling on two different parts where nobody sits. Customer service is horrible. Ashley Furniture is not worth the time or money. I will make it my business to never ever, ever refer anybody to purchase anything from Ashley Furniture.

Bought an expensive bed with headboard, side panels and foot board in the beginning of Jan. It was delivered on Jan. 15th. All the bolts to assemble the bed were not sent. Called CS and they said they would order the hardware and it should arrive in 7-10 business days. When the time period expired I called and was told the hardware wouldn't be shipped until Feb. 14th, all this time my husband and I were sleeping on our box springs and mattress on the floor. We gave up on ever receiving the necessary hardware and sourced it ourselves. After three trips to the hardware store and put the thing together ourselves, and added extra supports and support feet under the slats; the support slats supplied looked sad and flimsy. Here it is the 22nd of Feb. and still no hardware. Never again will I buy anything from Ashley furniture.

My parents - both of whom are senior citizens with high blood pressure - purchased a sofa that cost them over 2000.00. Delivered on Dec. 5, 2015 - zipper broken - called the store on Dec. 17. Repairman came on Jan. 13, 2016 at which time a "part was ordered". Could take up to 3 months. Both Carol and Debbie at customer service are rude and completely unable to deal with the problem. Signals were crossed - serviceman had no idea what to repair - part still not arrived as of February 19. Will never purchase anything at Ashley ever again. Extremely disgusting customer service.

Bought 2 set of Full beds with frame - 4 months ago. One of the two mattresses is lose (Depression) from the center. Called Ashley immediately on the 2nd day and scheduled for tech visit. The technician came and did measurement which clearly showed a sagging of more than 2". The guy told me I should be getting a call from Macy's- I don't know why Macy's but I waited for the call which never came.

I purchased a sofa section end of January 2016. The day of delivery they did not have all the pieces (was told it would be 3 weeks for the missing piece.) We decided to change the setup of the sectional and no longer needed the missing piece along with a corner piece that was delivered. I called to cancel the missing piece and see about returning the corner. I was repeatedly routed to different people or told I would get a callback. 5 days later I could not get help. When I let them know I would just be returning the piece to the store I received a callback. WOULD NOT ALLOW ANY RETURN OF ANY KIND or offer a store credit or any kind of solution. The only solution they would offer is to deliver the addition piece. At that point there was no way I would spend another dime. VERY POOR CUSTOMER SERVICE. They let me know they would not budge on policy and allow ANY form of return. Completely horrible after the sale customer experience.

I had to destroy a bed because the store installed improperly and refused to accept ownership. They drilled the screws in the bed improperly and as a result, the bed was not able to be disassembled. As such, I'm out of a bed - even though they were paid. PLEASE DO NOT PATRONIZE THIS PLACE.

We purchased Furniture from Ashley Furniture Home store in Corpus Christi in April 2011. Also purchased a protection plan good for 5 yrs. Near the end of the plan (still in effect) we had a problem with the couch with an accidental puncture, which tore the outside leather. We notified Montage Service center who is Ashley's protection plan and to our regret the Puncture was NOT covered. They stated it was due to normal wear and tear and denied my claim. I agree with some of the other customers on this site. Ashley Furniture Home store does not keep their word and their protection plan is just a waste of time and money. Their customer service is sub-standard and protection plans are false. Buyers please beware. I will NEVER buy another piece of furniture from Ashley's again. Rooms to Go or Wilcox is a much better choice.

I was paying for a bed while sleeping on the floor of my new apartment. The bed was at the store but there was no truck to deliver when I needed the bed. Sales person was very friendly so as the store staff until I left the store. After that they really don't care of who you are or what your needs are anymore.

I purchased two couches the end of 02/2014, I was told anything within 5 years if they can't fix it, they will replace it, if it's no longer a current model, they will provide a store credit for another set. I found out over the past few months that's untrue and a lie. My children are being cut and hurt on my living room. The frames and springs are broken/sticking out of the fabric in both pieces. I called customer service since the manager is unwilling to help me. I was called horrible names and told I was ignorant, then hung-up on. This is absolutely the worst furniture I have ever purchased. The life of the set was about 14 months (being used maybe 2 hours per day, with normal use, and no obesity). All I asked for was an exchange of the same furniture, thinking my set is defective, for the safety of my babies, they still won't honor their word. Buyer please beware!

If I could rate this business a 0 I would. I bought a couch. Was told a certain date, then I called to check on the delivery date. An employee told me my couch would be delivered that Saturday so I had someone pick up my old couch. Two days past, I called to make sure my couch was still going to be delivered. All deliveries had been canceled for that Sat. I was then told my couch would show up Mon. I was told several times I would get a callback, no one called. Monday, no couch arrived. I called again and was told my couch would not arrive for 2 more weeks and then told a few days later it would be another month. During this whole time, I had no couch because I was told my couch was going to be delivered. I asked for my money back. It took another 2 and a half weeks to get my money back.

I purchased two leather chairs and ottomans two years ago. They both are wearing out at the seat armrest and at every seam. I contacted Levin, where they were purchased and was told to contact the warranty company, Guardian. That I did. Sent them photos of the damage as well as a puncture in the leather. Was told it wasn't covered. Will take pictures to Levin to show them the "quality" of furniture they are selling. I will never buy Ashley Furniture again, nor will I buy from Levin.

I purchased a $3,000.00 bedroom set from Ashley Furniture in Louisville, KY on Jan. 9th, 2016. It was delivered on Jan 11, 2016. One nightstand not delivered. It was broken in warehouse. The delivery guys knocked a hole in my wall, broke a nice candle on trying to get it down the hall in which they had plenty of room. Nothing said to them about it. When they set it up they couldn't get the drawers to line up with the footboard of the bed so they said they would have to bring a new one back when they brought the end table. We said OK. After they left, my husband noticed that the footboard was also cracked, and the glue was stuck thick in the headboard of the bed in the seams and the wood was chipped and peeling.

Found Ashley furniture to be very poor quality. They take your money and you have to deal with the warehouse and delivery people that is out of state in N.J. The furniture is damaged and delivery guys try to fix it without tools. My leg on my entertainment center got cracked because of him trying to fix something that was damaged originally and made it worse. There has been several attempts for a new piece delivered and its been one damaged piece on top of another. When I tried to get the Manager in the warehouse/delivery to help me she was not helpful and does not return my phone calls. When I got so desperate for help I turned to the Ashley Store where I bought it from in Lake Grove (Long Island) N.Y. The manager there (Deena) had an attitude and was of no help. It's now been 4 months and it's not resolved. I will never go back to that store again...

I hope this helps others and prevent anyone else from buying Ashley Furniture from this location. I purchased Dura Blend sofas from Ashley Furniture is manufactured it... Well after 2 months of antibiotics and 2 types of medicated skin creams due the allergic reaction from sofas. We finally contacted Ashley Furniture. They admitted there is a recall on Dura Blend sofas. Sent in serial numbers of my sofas never heard back from Customer Service at Ashley Furniture and the sad thing is they still sell Dura Blend sofas at Casa Linda! Research what you're buying before you purchase.

Purchased a sofa recliner Oct 2013 and 1 1/2 yrs later it is peeling and cracking. The company we purchased it from says they called Ashley and have no recourse for this. NO HELP! We have not contacted the Ashley Company as of yet but by the looks of dozens of other complaints it would be a waste of time. What a horrible waste of over a thousand dollars. My sister once told me she would never buy Ashley Furniture and I neglected to ask her why. May have saved us the headache if I had pursued that opinion.

Purchased a king bed frame, headboard, footboard, etc. from Ashley Furniture in Fargo, ND. Walked the showroom with the salesperson while they showed me every option. Told the salesperson that I wanted one I looked at on the floor because I wanted the storage option (pullout drawers on both sides, exactly like the floor model). I asked the salesperson how much that would be in a king size. They left to check the price and returned to say it would be $634. I said great, let's ring it up. A week later when it arrived, I drove 25 miles to pick it up, brought it back home, carried it all in the house, removed the king size bed from our bedroom to begin assembling the frame. Opened it up and realize it's a scaled down version with just regular side rails, no storage. I called the salesperson and politely explained I didn't receive what I had ordered.

My husband and I purchased 2 pieces of furniture from Ashley Furniture in Secaucus, NJ. At no point during our shopping experience were we notified that they have an "All Sales Are Final" policy. We received the furniture today and I verified to the delivery people that it looked fine (meaning no damages or defects) then literally 20 minutes later we realized that one of the pieces really just doesn't fit in our apartment. So we called the store back to see how we could return it and were told about the policy that all sales are final. I notified the individual that we were not told this in the store and she told me to check the receipt. I checked the receipt and on the printed credit card receipt (so the receipt that prints out AFTER the card is swiped) it says in small letters that there are no returns.

Delivery was delayed three times. When they finally did come, they gouged my brand new floor; plus the order was incomplete - I wound up picking up the last piece myself. I negotiated credits for the inconvenience with great difficulty. And then Ashley reneged on one of the credits in their final bill. I called the store numerous times and left several voicemails. Nobody returned my calls so I opened a dispute thru the bank. Customer service is TERRIBLE!!! It is basically non-existent. I have heard similar stories concerning Ashley now over and over. I will NEVER shop with them again and do not recommend.

I purchased the warranty on a leather dining room set from Ashley Furniture. I was told by the sales rep on the day that I purchased the warranty that the leather seat would be covered if anything happened to it. Years later the leather seats began to peel. I took the necessary pictures and notified the warranty department. I was told that my leather furniture was not covered because of the peeling. I was very disappointed and felt deceived by the sales rep. I will never purchase any leather furniture from Ashley Furniture ever again. I am also going to call Ashley Furniture and let them know what happened. My warranty does not expire till the end of this year.

Bought a bed in April 2015. Still waiting for someone to install it correctly. Customer service rude and ghetto...gave me the runaround. Rude sales Manager (Carlos) was no help. No end in sight for getting $3000 bed fixed. Don't not shop there!

A Leather Sectional should not be $2,000 as what I paid! It began to crack and peel! My hubby stood up and the leather came with. I will never purchase leather from Ashley's again! It should be the cheapest because it will crack. "I'm Just Saying".

Well I know the warranty has expired, but I have just found this site and want others to know so they don't spend over $400 for a rocker/recliner only to have the back break off. Why did it break? Poor, cheap, shoddy materials. They used particle board - yes particle board to build the back support! So far this has done nothing but sit because to repair it would require way more than the chair is worth. So this spring it will become firewood (for what little wood there is) in our fire pit. NEVER buying Ashley crap again.

1/22/16.. Purchased a sectional from Ashley. I did not pay the $250.00 delivery fee, I pick it up myself. When I got the sectional home, unwrapped it, and put on the legs, one of the legs was missing. The guy at the docks checked and told me the legs were all there! I could not use the left side of the sectional, but I could use the right side. When I first sat down on the sofa, a large spring burst thru the bottom!!! Called Customer Service, their worry-free service guarantee does not apply to "pick-ups". My extended warranty that I purchased for $300.00 also does not apply. Upon further inspection of the left side of the sectional, more poor workmanship was found... stitching is coming out on back side and the underneath covering wasn't even attached! Customer (no service) asked me to send in pictures so they can determine if the item was damaged by me during transit from their warehouse to my home!!!

After matching the prices with another website, the store manager price matched the website, but charged me $300 for shipping, because the website we price matched delivery fee is $300, even though we agreed on $100 before we price matched. That is not right!!! Ashley Furniture matches prices but will turn around and make a policy out of thin air to keep me from saving a couple hundred dollars. This is the last time when I buy something at this company!!

Purchased a reclining sofa from Ashley Furniture approximately three years ago on 6/18/13 with the warranty cost was around $900.00. Fabric and recliner mechanism has held up well. The cushion and back padding on the left has all but disappeared. The right side is starting to do the same. We now must use a pillow to fill the sink hole to sit. I contacted Ashley. They said to contact the warranty provider because the padding was out of manufacturer's warranty. The warranty provider said that it only covered the structure and mechanical part of the sofa up to 5 years.

We made our first Ashley furniture purchase in 2013, a leather sofa and recliner. The salesperson also pitched an extended warranty that he said would cover damage to any part of the furniture including the leather (it was an extra $300). After 2 years the leather began peeling and flaking and the furniture looks terrible. The warranty company (Guardian) said they specifically do not cover peeling. I learned that a lower price can mean much lower quality and I learned to never buy the extended warranty as it is a bit of a scam. We never had these issues with La-Z-Boy...

I purchased 2 sofas from Ashley Furniture 4 months ago, and have been dealing with Customer Service ever since - the one sofa is a sectional, and has major wrinkles all over already, and the long cushion will not stay in place. The other sofa has discolored on a strip near the bottom of the sofa. We had to pay $50 for a technician to come and review. He stated that the one sofa looked like something was "bleeding" through, and the sectional did not have enough "stuffing" in the cushions. However, when he wrote his review, he told Ashley that everything was okay.

The furniture I bought from Ashley began peeling furniture so I contacted the warranty company GBS Warranty Services. Merrisa from GBS informed me that Ashley knowing sold me a warranty that they knew would not cover the furniture I bought from them (they only cover Top grain leather). This is after being told that the warranty covered "everything" including if a child urinated on it. I believe both Ashley and GBS warranty services are colluding to defraud consumers. Why did Ashley sell me the warranty knowing it would not cover the furniture I purchased that day? Why would GBS accept the warranty without knowing the type of furniture being purchased especially after I've had the warranty for 3 years?

My experience with Ashley Furniture went downhill from the day of delivery. The furniture was improperly assembled, loose, missing parts or damaged. The items that were purchase, a bedroom set, dining set and living room set. The dining set came with six chairs. All the cushions on the chairs had to be replace. The cushions had no support, you would sink when you sat down. Some of the chair frames had to be replaced because of dry rot or the legs were not level to the floor. To this day the chairs still come loose. For the living room set, all cushions from the loveseat and sofa and pillows were replaced, no support/firmness and the smell of mildew. The legs on the loveseat and chair came loose. Because they were drill in with sheetrock screws and not socket screws. The chair and sofa have pre-made holes For socket screws. For the bedroom set, about half of the drawers from the night stand to the dresses had to be replace.

While the mirror I purchased seems to be fine, I had a very difficult time getting anyone to wait on me. I wandered the store looking for available salespeople, and finally had to ask the people at the front counter taking phone orders to find a salesperson for me. The manager finally assisted me, but he seemed a bit surly and uninterested in helping me. I will not return.

I've only had problems & this last one with no apology & nothing to really make it right. I never review companies, but this experience has been THE worst. My first order was delivered way past the date AND not everything came. Missing parts, one of the night stands, bar stools (5 of them) & a missing mattress pad. So they did give some in store credit for their mess up & let me get other bar stools since those seemed to not be coming.

We purchased the protection plan because we were told it covered any accident that occurred to the furniture. When we tried to use it we were given a number to call who then told us to contact the store where we purchased it! Wish I had read your reviews before buying there and will not recommend it to anyone!

Was not pleased with the store manager's services and to go to corporate office to try to get help still not please with outcome. Will not shop or recommend people to shop at Ashley or Broad River Furniture stores. Took months to get some refunds.

I purchased a "bonded leather" living room set from Ideal Furniture in Farmingdale, NY. After about 14 months I noticed the "leather" started to tear. It got worse very quickly. I went to store and they gave me a replacement fabric but I would have to pay a technician to install. I waited to see and it got worse and worse. I filed a complaint with Consumer Affairs on Long Island and lost because they offered me a replacement and the warranty was over. I then went to small claims court with another customer I found online not happy with her couch. I again lost because the warranty was over. I wish I read these reviews before I purchased this furniture. TOTAL GARBAGE. ANOTHER FINE PRODUCT FROM CHINA. DO NOT BUY ASHLEY PRODUCTS. AVOID AT ALL COSTS.

Their leather is no good at all despite the amount of money you spend on it. Don't buy there because it peels with little use even if you take good care of it. It is defective and the insurance they tell you to get on the furniture does not cover what you think it does. We have a very nice home and we take pride in our furniture staying nice. Their leather products suck. Don't waste your money on it.

I bought furniture for bedroom and my daughter's room. The salesperson was Parker. I asked him to include a night stand which he said it is $99. Today they have delivered the furniture and it was not with the delivered. When I called Ashley Furniture and Debbie said it was not added. I talked to Parker and he told me that, "Sir, you did not ask me to add that night stand!" Means I am lying! Talked to Manager Sean, the first thing he said, they will not deliver that night stand. I have to go get it from Grand Prairie store. And he hung up the phone. Surprised me. I have paid for the delivered $109.00. Worst!

I purchased a sectional from the Spokane north location on November 30th, 2015. The salesman strongly assured me that we would have it delivered by Christmas. I hosted the family Christmas this year and we were forced to have everyone sit on lawn chairs or the floor because Ashley did not do what they told me they would do. It was finally delivered to me on January 15th. Everyone I dealt with at Ashley was professional and friendly as they lied to me and the delivery personnel were very professional. If the Salamanca was honest with me we would've purchased somewhere else where we would've definitely had delivery by Christmas. Unfortunately, I will have to hear the stories from now on about the "campsite Christmas" at my house in 2015. Thanks a lot Ashley.

Contemporary Two-Tone Alonzo Counter Butterfly EXT Dining Table: I purchased this table several months ago from Amazon. It arrived with a damaged butterfly leaf. I contacted the seller, regarding Ashley Furniture's warranty. The box wasn't damaged in any way. The rest of the table seemed fine. Since it looked fine upon arrival, we didn't notice the damage to the leaf immediately because we were still remodeling our kitchen. But, after assembling the table a few weeks after receiving it and pulling out the sides to use the leaf, there were 2 pieces broken away from the leaf. It does not roll in and out as it should. We managed to manually manipulate the leaf into place, but cannot easily fold it in and out as it was designed to work.

There is a special place in h*** for the likes of Ashley furniture. I am a maintainer on multi million dollar pieces of equipment called aircraft and if I were as complacent as the individuals who pre-assembled this bed frame I would either be in jail or fired for my lack of effort. Not only was the bed frame that delivered to me missing 2 pieces but they installed the wrong hardware making it impossible to complete the assembly. I.E. the bed frame has drawers... They installed 3 right metal gliders and one left. As well as the hooks for the rails upside down... Who the heck do they hire for this?

The sectional should be replaced instead of repaired. Parts was ordered for the repair but the parts received was incorrect... The cost for this sectional was over three thousand. To have for less than 15 days is bad business and customer service.

I bought a Dining room set with a table, 4 chairs and a bench. The whole set looks modern and fits nicely with the rest of the house. Recently, I noticed a small tear on one of the chairs. The length of the tear is about 2 inches. I bought warranty, I called Guardian. After describing the problem, I was informed that if is not accidental tear, Guardian cannot cover it. Basically, they told me, If one my kids took a fork and made a hole on the chair, they would cover it. Since I cannot say how the tear happened, they would chalk it up as wear and tear and not cover it. It almost sounded like they would have found any excuse to deny claim. Very shady practice at best.

I bought a Bed and base from them right after the New Year because they were having a sale. Initially I was told the delivery would be the following week and I would receive a phone call at the beginning of that week for my specific time and date. That week came and I called them because I had heard nothing, Wednesday (1/6/16) and was told "Oh I was just about to call you" and that the base wouldn't be delivered until the following Tuesday and would then be delivered. I called again today (1/12/16) because yet again I heard nothing. I was told this time "Oh I was gonna call you in like 5 minutes. The base came in last Sunday. I'll call you back in 5 minutes. I want to talk to my manager to see if we can get it out faster than this Friday." An hour later I finally received a callback telling me the trucks were full and delivery was not an option till Friday but, I would receive a $100 gift card to the store because of the inconvenience.

We bought a convertible couch from Ashley. The couch exterior is bonded leather of Very. The entire sitting area is peeling. We have only had them about 3 years. We bought the extended warranty that we were promised would cover the entire coach "no matter what happens". They refuse to repair or replace the coach, stating the damage is from our abuse. There was no abuse, only "USE". Don't even walk through their doors!!! The furniture looks beautiful but is nothing but junk.

We bought a living room set and a separate couch from Ashley. The couch was from a different set. Both sets are now peeling. We have only had them about 2 1/2 years. We moved from NY to NC during that time and now they won't honor our warranty because they are individually owned. So, likely, we're out thousands but are still fighting to get our warranty honored. Don't even walk through their doors!!! The furniture looks beautiful but is nothing but junk.

Purchased a living room set/kitchen table, chairs/dining room table, chair and a bedroom set... Everything purchased is falling apart. Not of good quality/poorly manufactured and nothing has been done to resolve our multiple complaints. Over 10,000 spent. Help!!!

Ashley couch peeling. After 4 years it's not worth a penny. Need a full refund.

I bought a loveseat and a couch about 2 months ago and I had to wait 1 month before product was available, which is not a problem. However when they delivered, I kept the love seat and returned the couch due to the wood frame being delivered cracked, and this happened again on the second delivery. Then on the 3rd time the wood frame was in good condition but the cushion part where you rest your back was not sewn correctly, so I returned it again, then someone called me back from Ashley furniture and told me that their delivery team refuses to deliver to my house again. I can either get a refund or pick up the merchandise myself.

Bought 2 couches in July 2014 from Bond Furniture in Greer, South Carolina. Called Bonds within 3 months of purchase and they replaced padding in seat. Three months later padding in seat was flat. Called Bonds and they would not do anything. Called Ashley and had to get hostile and they finally said they would replace seating again but only warranty for 1 year. Couches are now flat and can fill the wood. Fabric is wrinkled because there is no padding. Sitting on woos. Will never buy Ashley Furniture and will never shop at Bond Furniture.

I purchased a beautiful desk and chair for my home office. I noticed quickly that the chair mechanism that keeps it in an upright position or lets it recline would pop up into the recline position. As I wasn't using it regularly at first and it didn't pop out all the time I let it go. But now this is my daily desk and the mechanism is much worse and I had to swap it out with a dining chair before I broke my neck, because nearly every time I go to lean back it pops out and I do or nearly do fall to the ground. I contacted the warranty department and they said it was past one year. But the tag indicated to me the reclining mechanism was warrantied for 5 years. They claim this is only for RECLINERs and not the office chair's reclining mechanism. So I am out of luck. To those who consider the purchase of a desk chair from this chain of shops be very aware. I am shocked that they are putting dollars above customer safety.

We purchased furniture on Black Friday 2015. The saleswomen had told us that the delivery was scheduled for 12/10. We only received half of the furniture on this delivery. We were then told the balance would be delivered on 12/22, who did not show up that day. After calling the store several times with no response, We were then informed by the saleswomen after finally tracking her down, that the furniture will now take an additional 2 weeks. Our saleswoman promised that she would call the manufacturer and confirm and would call us back with an update. Over a week has gone by and she still has not called us back. (Terrible service). So far, we are pleased with the actual furniture that we actually received. If we ever get the balance of the rest of the furniture, stay tuned for an update. (I WOULD NOT RECOMMEND ORDERING FURNITURE FROM THIS STORE IF YOU ARE IN A HURRY TO GET THE FURNITURE DELIVERED.)

Bought an Ashley sofa in February of 2015. Within a couple months the seams were coming apart at the seat. Had it repaired. Next up was the middle section support. Completely broke. My kids were accused of jumping on the couch. They were not! Had that repaired along with the seam on the other end of the couch cushion that started ripping. That was about a month ago. Now I just noticed another rip in the seam of the last section that was repaired. At this point, I just want my money back but doubt it'll happen. The one year warranty expires in February 2016. I have less than a month to get this resolved. Sick and tired of having to baby the furniture!!!

We are having the same, HORRIBLE, problem with our peeling "bonded leather" furniture, after being promised by the no-longer-there-saleswoman that the warranty covered "everything". Every time we call the warranty company, they switch the reason WHY it's not a covered item. Heck, the same saleswoman told us it even covered animal claws, which we now know is a complete LIE!

I bought approximately 2500.00 worth of furniture for our new place in Pembroke, FL. The lamp I bought broke after 30 days. I went to return it at Pembroke store. The manager would not accept return or offer any suggestions on how my situation could be resolved. He didn't care about my satisfaction at all or my experience at his store.

Please use our experience as proof to NEVER purchase from this company. We ordered a mattress from JESSE ** and was told they would take away the old one upon delivery, and charged us $69.00. The driver showed up THREE HOURS LATE and refused to take the old mattress. He stated that "The salesmen will say anything to make a sale". I called the "customer care" phone number and was told that it is not guaranteed they will remove an old mattress. When asked why we were told that, their reply was "I don't know".

I have never been to an Ashley furniture store. When a new store opened near the Tacoma Mall, I wanted to check it out and had planned to until today. In the past year another store (Chick-fil-A) was built and opened next door to them. The Chick-fil-A location unfortunately has a small parking lot. I really wanted to eat there today, but they were so busy that the only parking spaces available were located at the outer areas of the Ashley store. I drove toward the far end, away from the signs that said 'Ashley Furniture parking only,' and found a space with no sign.

We purchased a leather reclining loveseat from Ashley furniture. Within a year the leather started to crack. Originally we thought this might be normal wear and tear. When we had the loveseat for only a year and a half the leather literally started to peel anywhere it was touched. We took pictures and went to see what Ashley could do to rectify the situation. Their only offer was if we bought a new loveseat they would give us 25% off.

I ordered furniture from Ashley Furniture. A dresser, approximately two weeks after having it I had to call them for someone to come and repair because the drawer was peeling. A tech came out and fixed the problem, however approximately 3 months later all the drawers we peeling. Instead of sending out a tech, they mailed nine dresser drawers that took 3 months to arrive.

Bought bar height kitchen table and 6 chairs less than 2 years ago. The screws on all 6 chairs fell out detaching the cushions. I tried putting screws back in and they no longer hold into the wood. Two of the chairs have been used about six times and still the screws fell out. Poor design and defective. I was told no longer warrantied because past one year. I can't believe they are still selling this table and chairs and don't stand behind it. Customer service for Ashley wanted to sell me new cushions. This table and chairs are like brand new and hardly used. So disappointed and I will never buy such cheap junk again. Stay away from ASHLEY Furniture!!!