Ashley Furniture Reviews

For starters, the phone customer service people started off rude. They messed up my delivery twice and Told me one time and then another. Then they arrive ten mins. before 10 o'clock. In the store they say they're gonna take down your old mattress and box spring yet in person they dont do it. My apt. was clean and clear and ready for the job. The workers left in a hurry - I had to send my fiance down as they were leaving to have them come back up the stairs to show them they damaged the foot/headboard. Then to top it off they bang up the footboard coming up my stairs and act like nothing happened. And after its all put together, the whole bed is chipped all around and wood is popping out. Not a good expierence. I spent too much money for this. Very disappointed.

We purchased about 6 years ago a rather expensive sectional set, made by Ashley Furniture. This set used their "Durablend" leather blend material, that was highly touted at the Ashley Store that we visited. While we ultimately purchased the sectional at another local retailer who carried Ashley Furniture, we were sold on this product by the Ashley Home Store in Springfield, Oregon (no longer in business).

Picked up my table (in a box, brand new), got home and assembled it. One of the corners was all tore up. So of course I picked it up due to the delivery fee being outrageous for to my city. I also had to borrow a family members truck because I don't own a truck. Talked to the rude customer service manager Ashley and she allowed an exchange BUT I have to go back and drop it off and pick the replacement back up OR pay for delivery cause their piece was damaged. Not my fault. This is the 2nd time that something like this happens with their pieces. I will not be purchasing again from ASHLEY FURNITURE! I learned my lesson.

Took my mom there for a recliner. After spending time in the store sitting in every recliner they had, she finally settled on one to buy. She was then told we had to "order" one. We did not like the idea because we have had bad experiences before by buying then not getting the same quality that was in the store delivered. Well we expressed our concern and was assured that would not happen. Well, guess what? It did happen. The quality was not as the one in the store.

After waiting 4 weeks for a delivery & then to get furniture that was damaged and missing pieces, to say being mad is an understatement. I was considering purchasing other items from them but now I will tell all my friends and others to not waste time or money at the Ashley stores.

Timeline of issues: Sat. 4/16/2016. Bought the furniture at the Palm Beach Lakes Store. Arranged delivery for Friday 4/22/2016. 4/22/2016: Furniture delivered and the headboard had a hole in it. The rest of the boxes were left behind UNOPENED. UNEXAMINED. The boxes were left in the bedroom blocking the dresser and I could not get into the dresser. I had company coming and had to make other sleeping arrangements because the bed I bought was not ready at the promised time. 4/24/2016: Attempted 2nd delivery. I was called at 6AM in the morning by the warehouse requesting information about which part I needed. My only day of the week to sleep in on my day off was interrupted by this early morning call. 4/24/2016: Cannot plan my day until I receive call as to WHAT TIME the delivery #2 will take place. Got the notice ran errands, came back to house and waited.

I purchased a couch, loveseat, king size bed frame and a dining set with four chair. I hate I ever spent my money on this furniture. The couch and loveseat has peeled off so bad I covered it, the dining chairs sunk in the middle and the bed squeak when you get on and off of it. I purchased the extended warranty but when I talked to customer service they told me the warranty does not cover peeling. It only cover tears. They did not try to work with me to resolve my issue, I was angry because they did not tell you those things when I purchased this furniture. I will never ever purchase not one piece of furniture from them ever and I will not recommend them to anyone.

Too bad all sales are final. The complete bedroom set we purchased is garbage. The dresser drawer bottoms are cardboard. The rest of the wood work is pressboard at best. This stuff is just China made junk. They must make 3000% markup on this crap. I would be embarrassed selling this quality at the prices they charge. I think Big Lots would have been a better deal, at least there I know I am getting what I pay for.

I hesitated to purchase anything expensive because I have both kids and pets. But the salesperson reassured me by telling me about this insurance plan which is perfect for role with kids and pets because any damages or spills or tears will be covered, no matter whose fault it is. Well, we got a kitten who made some pulls in the fabric, and immediately the insurance representative said "oh we don't cover that kind of damage." I asked what kind of damage do you cover and he said structural only, and only manufacturing type defects. Seems to me that they'd be responsible for that anyway whether or not I'd spent the money on insurance. I would not have purchased this furniture had it not been for what seemed like a great idea in insurance coverage. However, this was not true that damages are covered. Buyer beware!

The gentleman who helped us in the store was fantastic. He even got me an extra 10% off of the sale price! I bought a sofa and a chair and a half with an ottoman. Very satisfied with the furniture. Only thing was it took 3 weeks to get it :(. The delivery men weren't the friendliest but it was late evening and I'm sure they were just tired! Except for waiting on delivery, I would recommend the set I purchased to anyone!

I have had one experience buying furniture from Ashley Furniture - AND I WOULD NEVER BUY ANYTHING FROM THEM EVER AGAIN. A few years ago I purchased a sectional "leather" sofa from Ashley for about a $1,120. When I purchased the sectional the salesperson was falling all over herself trying to up-sell me and pad my order with other items. She assured me that even though Ashley didn't warrant the furniture, all I had to do was call an 800# and they would take care of any issues might have.

I loved my kids beds. But the delivery was a nightmare. They said they would deliver 4/18/16, but not all the parts were in the trundle... They said they would deliver within 3 days. That did not happen. They actually wanted to deliver until the 25. But me and my husband work so they had to deliver on the weekend. So they said Sunday the 24 from 8 am to 12 pm. They didn't deliver until 4:40 pm... Every time I would call they would tell me something different. I would never buy from this store again. No one apologize. They made my week very stressful.

I visited several furniture stores before I chose Ashley's. I purchased the Wilcox Sofa with Chaise. The first sofa I chose there was an issue with being delivered. It was taking longer than expected to receive, so was offered to come back to store and then chose this Wilcox. Big mistake! My furniture was delivered 4/16/2016. Only set on the chaise about 3 times, and noticed knots picking up on the side of it. Then inspected the other pillows and found a big huge knot on the pillow which was very noticeable! I contacted the sales representative, who directed me to the customer service mgr. I was told that type of furniture was made to look rough after sitting on it! I could not believe that someone would on purpose purchase a sofa and knew it would look like you had owned it for years and only had it for a week today!

Purchased dining room set with 5 yr warranty. I still have 1 plus yr left. I need some repairs done and got nothing but a runaround. Wait all day for phone call, nothing. Furniture is not good quality. The store manager was no help. I just want my money back for the extended warranty. They all lie and say I received a call back. I have the receipt but I don't know how to apply to computer. I purchased at Ashley Furniture, NJ.

Dont Buy Living Room Sofa or Couch - price vs life - horrible. We bought sectional sofa from Ashley and upholstery. Ripped about year later when we contacted Ashley for warranty, they have directed us to third party, which was not revealed to us during purchase. Their sales and production description is totally false and quality of sofa is not worth for the price paid. When we contacted third party warranty company, they are reluctant to inspect the sofa and the customer service was rude. I have raised the complaint with BBB and awaiting for the resolution. My suggestion to all is simply avoid Ashley even if this in your back yard, if you buy anything there it is putting money in garbage or drainage.

Approximately 5 years ago I purchased a DuraBlend sofa loveseat chair and ottoman that are made by Ashley. I love the look and feel it has BUT the quality of material is very poor!! For about the last 3 years the material has continuously gotten worse by cracking and peeling so bad I have to keep a cover over it to be presentable. We are a retired couple early 60s with no children or grandchildren nor pets in the house and the last year we weren't home maybe 4 months!

Bought a living room suit, as well as a sectional for the basement. When the furniture arrived, the sectional was just too big for the space. Not all Ashley Furniture's fault as I could have measured the space beforehand. I called and asked if there was any way to exchange it, or for them to take it back and offer in store credit and I'd be happy to pay any re-stocking fees. I have several more furniture items to buy (dining room and bedroom suits) and was willing to commit my business to them. The girl that answered was great and said they would be willing to work something out as my proposal sounded very reasonable... Then no one calls back, and when I finally do get in touch with them their tune changes and they said, "Too bad, you're stuck with what you got". Guess I won't be a future customer and I would advise you to take your business elsewhere.

I have been shopping for a sofa for about 2-3 weeks. And by shopping I mean at multiple furniture stores. Also doing research on various sofas and prices online. After visiting an Ashley store and a competitor on a Monday by Wednesday I had narrowed my search to 2. After returning to Ashley, not dealing with my first salesman, I found all prices had changed, not for the better. After listening to the sales pitch it suddenly became clear to me, a good deal brought me to Ashley and when I decided to purchase the good deal changed. This speaks volumes to me, not only about the sale but how I was viewed as a customer and how this business would treat me after the sale. Looks like my number 2 choice has now become my number 1.

I purchased a couch in February. At the end of March they told me I couldn't get it until April so I asked for my money back. It has been 2 months and I have called corporate as well as the store in Winston Salem that I made the purchase at several times. They still have not gotten me my money back and were very rude to me and were defensive saying that it was my banks fault and they did everything they could. I called my bank several times and they have not received any credits from Ashley home store.

Bought a couch from them November 2013 along with their protection plan. In September 2015 we filed our first claim. Prior to Feb 2016 if you purchased a protection plan it goes through Montage Furniture Services. April 2016 they deny our claim even though it's valid and falls under the guidelines for our protection plan. All they say now because Montage blames them since they are the ones that orders parts is, "We no longer use them due to all the complaints and issues with them honoring the protection plan."

Do not make the mistake of purchasing furniture at this business. My wife and I spent a significant amount of money on a living room set (5 pc). It arrived today damaged and advised it would take two weeks to replace. The leather couch that was damaged appeared to be of very poor quality. The leather was very thin and cheap. When the delivery person suggested we keep the damaged piece until the replacement arrived, we were advised by customer service that this was not an option.

I purchased furniture from Ashley and used their financing (Acceptance NOW). Big mistake. It is a rip-off and you end up paying back almost 3 times what the cost was at time of purchase. Paying online is always a horrible experience. The web site is usually down and they want you to pay a fee to call in your payment. For the last 3 months I have had to deal with something they call management in trying to get the correct payment shown online instead of them adding late fees when the account is paid on time. They pretend that they have no idea what you talking about and refer you to customer service at some 888 # and they tell you to contact the store. Dealing with them is like playing ping pong - constant back and forth - always passing the buck.

In 2010, as a disabled senior, I spent all of my money on gorgeous-looking furniture for my entire household, with expectations that it would last for the rest of my life. Every day spent with this furniture has been so miserable, so depressing, so unhealthy... that it has taken me till now to even have the strength to complain. Within the first 12 to 24 mos, green mold appeared, especially on the back of each piece and inside all drawers, which I've never been able to use. I could only assume that -- because it was all made in China -- that it was a product similar to Chinese drywall.

I recently purchased a mattress from Ashley's. The mattress was Stearns and Foster signature luxury firm euro pillow top. I picked the mattress up 2 days later. My daughter and I removed the plastic only to find a used mattress. There is a great difference between a floor model and a used mattress. The pillow top was flat as if some had been sleeping on it for years.

Bought furniture in 2012 and paid for warranty. Frame in living chair broke. Was told by store that I was responsible to contact warranty company. I was not happy as they are not my vendor! Warranty company is MFS. One month later I am still waiting for a response on when the chair will be replaced. Just keep being put off. Now I've been told it has been discontinued. I have raised concern with the local Ashley store and was told this is my problem. I explained that they have lost a good customer. Terrible customer service.

It's not surprising this company gets lower customer review rate. I do not recommend this company for anyone. I order a dining table over the phone with partial payment on Boxing Day with proposed delivery date on April. Earlier April I called to cancel the order then I have been told that they are going to deduct 10% of total purchase from my money. I clearly asked on the purchase day, "can I cancel my order," and they said "yes" while nobody explained to me at all about 10% deduction. Do not recommend because of their poor customer care.

Products are inferior. If you're looking for products that will last, look elsewhere. You don't want to be pulled in by the payment terms. And don't get suckered in by the "sales". It's better to pay a little bit more or really shop for better products. I bought 2 love seats for $600 each and a sofa. It wasn't too long before the colors faded and I have to keep screwing in the legs of the loveseats. It's my fault for not shopping. I think I could have done better at Macy's or elsewhere for the same $$. I bought some other pieces that have also been a disappointment. Please look around and wait for sales from quality furniture stores.

I went to the Ashley Furniture sale "buy one get one free". I was met at the door by a salesperson who showed us to sofas. The sofas I was looking at averaged $1K. I was told by the salesperson that the $1K price was if you wanted to "buy one get one free". However, if you only wanted to buy the sofa it was only 1/2 the price on ticket. I was very unhappy as I thought this was a form of false advertising, but I was going to purchase the sofa anyway. I asked the salesperson if he would get me the corporate phone number so I could voice my frustration with the sale. While I was waiting, I remembered that there were 2 corporate reps at the store. I went over to speak with DJ ** and another gentleman, Pete **. While I was speaking in the direction of both men, DJ was the one who stood in front of me smirking.

My husband and I purchased a power recliner sofa at Ashley Furniture January 2016. It was $1100 and was delivered 3 weeks after purchase. We also purchased the 5 year service plan, thank goodness! When the couch was delivered, I noticed stains on one of the recliner cushions. I called customer service and they said they would send new fabric. The couch had not even been sat on - so I refused and asked for a replacement. I was told that is not their policy. I sent photos, and made several phone calls - all I was offered was to send someone to "repair the problem."

Had bedroom furniture delivered on March 31st. Ashley sent the wrong side boards. Delivery guy called company. The woman on the phone told me she would call me right back to let me know when the right parts would be delivered. She never called back. I called 6 times between 11 am March 31 and 2 pm April 1st. No return call. Finally, I waited on hold for 15 minutes to be told they only deliver in my area on Saturday, Sunday, and Thursday. But, they could not bring it on Saturday. The truck was full. IT'S TWO PIECES OF WOOD. I would NOT RECOMMEND purchasing from this store. Customer service is horrible.

Worst customer service and quality. Pieces that they delivered were different color, very bad quality (bed frame is so unstable that I cannot use it at all), and when I wanted to exchange or return they told me they do not take returns. After I spent at least $50000 in last 3 years at Ashley! Store manager was extremely rude and impolite. For love of God do not buy in this store unless you do not mind losing money. I agree to that other person who says: "STAY CLEAR AWAY FROM THESE CROOKS!"

My wife & I will never shop at Ashley Furniture again. We bought a bed frame and a nice sectional delivered on Thursday March 24th. On Saturday Mar 26th we went to the store to exchange the sectional. We weren't happy with it. We wanted to get a couch & love seat & chair instead. We were told "nothing can be done. You had BUYERS REMORSE". Isn't the customer always right. We didn't want our money back. We simply want to selected a more expensive couch & love seat & chair. They flat out said "nope. Thanks. Have a good day". It wasn't even 72 hours since the delivery. I don't know what else to do but to share my experience with everyone.

I am so upset that I am hoping that I can convey what has taken place with Ashley and my furniture. When I bought my furniture which was a beautiful leather sectional, I was told that I might need to think about getting the 5-year protection plan. I asked the saleslady that the contract that I was holding in my hand, would it cover discoloration, tears and punctures. She assured me that it did. So since I had to get back to work and didn't have time to read it I took her at her word. Big mistake! She flat out lied!!!

I was very excited to purchase new furniture. I thought I would make a wise decision by going to Ashley Furniture. I did a lot of comparison shopping and found it to be more reasonably priced. After finding out that I could not pick my time or day of delivery and having to fight for two weeks on what day and what time on the day of the delivery I was told I was not getting the complete order. I was only getting one piece of the order - the loveseat. The couch was on backorder for another two weeks. When the loveseat was delivered it looked fine but after sitting in it and realizing that the reclining portion of the furniture would not stay reclined I called in for repair - some brand-new furniture already needs repaired not even 24 hours in the home then two weeks later same situation with the couch. It was brought into the home and had a tear in the arm and again was told there's nothing that the delivery men can do except call service department.

Purchased a two thousand dollar queen mattress. After 2 years memory foam topper, which is part of the mattress, no longer comes up, and the whole topper is leaning to the side. Tried to get warranty but was denied any at all. WILL NEVER SHOP AT ASHLEY FURNITURE AGAIN. BUYERS BEWARE.

I was having bedrooms painted and new carpeting installed in my home while I was traveling on a month-long family obligation trip overseas. Before I left, I wanted to purchase a headboard, footboard and nightstand, so that I could install them into my new bedroom immediately upon my return. I went to the Medford, OR, Ashley showroom and spoke to a salesperson who showed me a floor model with a Blue Dot and President's Day Special price of 50% off the prominently displayed, written retail price of $1,848. I was told that the model was discontinued and that it may have a few minor marks. I inspected the bed, which did have a few minor marks, but I'm OK with that.

I just wanted to order a bed from Ashley to fit my mattress and when it doesn't work out thanks to incorrect information one of their employees gave my wife and myself... They refuse to do a return to make it right and have greatly mishandled me even asking for them to do so... Here is what happened. I ordered a cal king mattress from another company. My wife found an Ashley bed online that said king/cal king headboard and the other pieces said king. Unsure about if a cal king would work we called customer service online and eventually was told this bed would work for either a cal king or king. So we thanked them and ordered the bed.

First time I've ever bought Ashley Furniture. I have had my furniture for 7 months and it looks like I've had it 10 years. The fabric on the cushions and arms of every piece have little fuzz balls all over them. We've tried to remove them but they're everywhere and they keep coming back. When I get up from the couch I have shreds of the fabric on my clothes. The cushions looks like it's been set on for 10 years. It's embarrassing when people come over and say, "You just bought this furniture and it looks this bad." Oh and yes I tell them Ashley Furniture is where it came from.

I am not going to go into long details but I purchased 2 end tables, a cocktail table and a power rocker recliner in July of 2015. Twice they had to come to my house to fix my cocktail table because the legs wobbled, weren't secure and couldn't be tightened. They had to actually send me out a new set of legs to replace on the cocktail table. The power rocker recliner stopped working and they send me a whole new bottom that lifts the chair and the transformer. They can't get a repair service man in my area for 2 months, so now I'm two months without the power recliner working. This is definitely the last purchase I will ever make at Ashley Furniture. I am not one to give a bad review but I am very very dissatisfied with the products and the customer service. I never had a problem with my purchases at Carolina furniture. Well, I know now!

We bought an Ashley sofa and loveseat 1 year ago. It looked beautiful in the store and the first 6 months we had it. The cushions started wearing out and even tried getting it professionally cleaned. The man from the upholstery cleaning business said he had never seen cushions wear out so quickly! I tried talking with customer service without any resolution (shocker). It's just cheaply made furniture that will not stand the test of time. Don't buy Ashley furniture... Wait and save to get good quality furniture.

I purchased a Beautysleep Palisades Park Plush queen size bed and a Beautyrest Triton queen foundation from Ashley furniture in Catonsville. I couldn't sleep a wink when it was delivered. There were threads coming out on all sides and the bed felt lumpy and just not right. Called Ashley the next morning to complain and was told that nothing could be done and to feel free to discard and buy another mattress. I'm back to sleeping on my old mattress and the new mattress is in the garage.

Purchased a Power Loveseat and two Power Recliners. Was told delivery was 4-6 weeks out. We could tolerate as we were doing a remodel project and that delivery would fit fine. We were "hounded" by local management to get the warranty however, refused several times. I stated that didn't bode well for the quality... After consulting with another employee, he said he would give it to us and lower our price by that same amount. Basically the store wanted the money from the warranty is the only thing we could think of... The store called us after 6 weeks and said, "The sofa is in however, the recliners didn't make it." We were asked if we wanted a partial delivery or wait and get everything at once. We opted for everything, after all they had our money! At 8 weeks and 4 days, we got a call for delivery. Am nervous now that I have read the ratings about the quality issue. Time will tell and another posting will be shared.

I purchased a couch 3/01/2016, paid cash then later in the day found something I liked better at another store. According to their policy I have 48 hrs for full refund. I cancelled on the 2nd today is the 21st still have not received my refund. Because I paid cash I had to wait for a check which was cut on the 11th... This is insane to have to wait this long for a refund. Nowhere in the policy does it say you have to wait weeks... I'll never do business with them again...

It's been a comedy of errors at this point. We bought my daughter an entire bedroom set in May of 2014. They gave us a delivery window of 10-2. Long story short, they showed up at 7pm. I missed a very important family event because they didn't leave from setting up my furniture until after 8. Fast forward to October 2015, we needed a new sofa and decided to look there again. We fell in love with the style and price of a power reclining sofa.

DO NOT BUY FROM ASHLEY FURNITURE! They are an incompetent company whose systems (finance, delivery, service) don't talk to one another and no one knows what's going on. They use cut-rate 3rd party contractors for delivery and service, why are less than reputable. They don't know how the furniture works and fake the paperwork when they forget a step. I've been fighting with this company since January to get a furniture exchange and then repair when their delivery guys broke the furniture. I've spent over 10 hours on the phone trying to get things fixed. They never follow through on calling back, they refuse to refund my money and take their furniture back despite numerous agreements that they have totally dropped the ball.

We have been dealing with a Hybrid Simmons mattress defect for over 30 days now. When you attempt to call the store or the customer care team, no one will help you. The store refused to let me speak to a manager or provide me contact information for anyone that can help me. The mattress was delivered defective and the delivery team did not care. I called, had to wait another week to have the mattress inspected and then still no one contact me. I then contacted them myself to follow up. They stated that they would not do anything for me and that I was instructed to just wait. The entire right side of the mattress is sunken in and rolls you off of the bed.

I would not recommend purchasing anything from Ashley Furniture. I have purchased well over $15,000 worth of furniture from them for business and personal use in the last 6 years. All of the furniture was either for personal or commercial use. The furniture I purchased for my business use fell apart (backs breaking off bar stools to the back of the couch corner breaking off). I called for repair under the extended warranty and was informed the extended warranty did not cover commercial use. However, I specifically asked the question to the sales rep who said it was covered regardless if the furniture was purchased for commercial use. I purchased the extended warranty in good faith based in the information from the sales rep. Once I was informed it was not covered due to commercial use, I asked the extended warranty company for a refund. I was referred to the store, the store said a check would be mailed.

Ok so I needed to purchase a new couch. I went to Ashley furniture and picked out a very pretty couch. I was given a delivery date and at that point I asked if delivery is going to be on time only because I had bought a couch from them years ago and had a delivery issue. I was told by store manager they no longer have delivery issues. I was assured it would be on time. THEY LIED!!! First I got a call and was told it would be 2 days late. I was not happy because I had worked very hard to clear out my living room to make sure it was ready for delivery and I took off work to be there for that date of delivery. Then I got another call yet another date change and then they say they can only deliver half of my sectional this week and next week they will deliver other half.

About 4 months ago we purchased a new home and furnished it with Ashley Furniture. We bought a three piece sectional, side table, and dining room set with 6 chairs. We thought we were buying quality furniture as well as several others who have given their reviews. We spent a great deal of money. After 2 months, the sofa looks like it is 10 years old. Now mind you, we have no pets, no children and never eat in our living room. We work all day and only sit on the furniture for a few hours in the evening for television. All of the back cushions are sunken in, the seat cushions have coil springs creating waves and look ready to pop through. The leather lining is crooked and just poorly made. I expect this entire thing will fall apart before the year is over.

We've been lied to, spoken to very nastily, witnessed a manager tell us we could return our damaged items, then tell corporate she didn't say that. On our contract a manager wrote in and signed that if our stuff wasn't delivered on time we could cancel our order without any restocking fee. A different manager lied to corporate and said she has nothing saying that. We've lost multiple days from work at a brand new job trying to get furniture that isn't damaged. They damaged my house, which still isn't repaired. Called me day of a delivery to cancel because they didn't have the item, then call me an hour and a half later to tell me they're coming so we end up going to work and having to leave. All I want to do is walk away from Ashley and have them take their damaged items back and credit my account. This has been nothing but a nightmare.

Expensive, low quality furniture, that seems to always be delivered late. First sign on its poor quality was when screws started coming loose on all dining chairs. Bed boards whose finish started peeling within a month of delivery; a box spring delivered with a hole that was never fixed. Delivery folks nearly ripped some pieces trying to force them through a door too small. Their furniture is delivered to them in pieces, IKEA style, and put together at the local warehouse. Mine still had all the numbering labels on them. Bottom line, a ripoff. First and last time I do business with them.

A little over two years ago I bought a living room set, including a TV. I spent just under $4000.00. Within six months I had to have them come out because one of the legs broke off the couch. Soon after I noticed my $450.00 coffee table was chipping and scratches everywhere. The springs were also poking through my chair, which hardly ever gets used. The guy comes back out here and puts a patch on the chair, needless to say that lasted only a short time before the springs started coming through again. I then mentioned how it's been under a year and the cushions are already sinking in. Apparently that's not covered under their expensive warranty.

On Feb. 9th my sister drove to Concord NC from Virginia Beach for one specific reason to purchase new furniture for us as a Christmas gift. She was planning to come sooner but I was too ill to have company. The reason she was buying the furniture is our medical issues no longer allow us to sit on normal sofas and chairs or sleep in a normal flat bed due to serious life-threatening medical conditions and medical equipment we need to use.

My husband and I went into Ashley for new furniture on 2/19/16 and ended up purchasing both a loveseat and a couch and the only expectation that was set for us was 2-6 weeks. I understand these things take time and that order times change. I really do. However, it's not my job, as the customer, to know the manufactures schedules or that they chose to move a date back or forward but according to the manager of this location it was. I called the first time about 2 weeks or so, on a Friday, after I paid them a considerable amount of money and was told that the pieces would be there by the end of the following week. Fine. I can deal with that. I gave away my own couch so that we would definitely be ready for the delivery when it came. I have 2 small children so going without a couch for a week... well it was hectic.

We bought a living room set the end of Dec. 2015. After 2 days our end tables that are supposed to open up, got stuck in the up position. I called for repair 4 times. Finally someone came 3/1/2016. I was told he needed parts so he had to come back. I just received a call 2 weeks later that they are sending parts to me and I need to call back when I get them so they can schedule another appointment. I was told could take another few weeks for repair. I will never purchase from them again!!!

Just about 3 years ago my family remodeled our home and furnished it with Ashley Furniture. We bought a three piece sectional (with a chaise lounger), a side table and lamps, and a 10 person dining room table and 8 chairs. We thought we were buying quality furniture that would last and grow with our family. We spent a lot of money. Unfortunately, we were wrong. After just a year our couch was ruined. All the cushions were sunken in and the lining/piping were misaligned and just ugly. The actual fabric on cushions were creating little 'balls' of fabric. After just a year, we had to purchase a new couch from Macy's. The Ashley Furniture couch is now our 'basement' couch and never used. The only thing Ashley Furniture would do is send me a new chaise cushion (mind you, the other cushions don't come off). It's been two years since we've had our couch from Macy's and it still looks like new.

STAY AWAY! STAY AWAY! STAY AWAY! If you go there you will regret it! Worst experience I have ever had with any store in my life. Bought furniture back in January that was on back order and agreed to wait until February to get it. It took them two months!! I just received my furniture. Also you cannot cancel your order or return anything. Not to mention that their furniture is low material made. Some of their furniture are used, I bought a rug with the furniture and it was used and had some stains. I didn't find that until I got home and they refused to exchange it even if I bought it on the same day. Not to mention that you will never ever be able to cancel the order. Not to mention that I found bugs in their furniture, are so rude and they scam people to buy from them, and you will get your furniture until you are so desperate!! If I could give 0 stars to this place, I would totally do that and I will now file a complaint to consumer affairs!

Delivery of purchases not as promised and customer care dept. doesn't really care about our schedule - only their schedule time.

I bought a dining table and buffet. I only had a few months and the table and buffet's varnish was peeling and scratching very badly. I called. They came and got furniture to repair. I waited and waited. Called to ask where my furniture was. Oh somehow it got put in the corner and forgot about. Got furniture finally back. Only a few months later same problem. I call. They come out, take pictures. Wait 2, was no call. I go up there to only find out they haven't looked at them. They say can't see pictures so another person has to come out and look. So now 3 days still no answer. I bought this set at Paris, TX store. I will not ever buy from them again. Very sorry customer relations. All they want to is lie, lie, lie and take your money, and furniture quality is sooo poor...worse than poor. Please don't shop there!!!

We went to Ashley store in Fredericksburg and looked a twin bed and agree on the price of $1100. After they run our credit the sales person comeback and gave us different price ($1450). So we left the store. In our way we check the website and found out that the price online was only $ 1000. So we contact them and we told them the price online. They told us that they're going to honor the online price. Now after I pick up the bed. We still waiting for the missing part... Call hundred of times with no clear answer. Never again Ashley. By the way the manager I talked to his name is Eddie **. Just saying buyers be aware of this mafia.

Thinking about ordering furniture from ASHLEY'S, DON'T!!! Terrible Company to order furniture from! Would highly recommend using a different company other than Ashley's. I walked into a store in Texas on FEB. 2, 2016 and ordered a single chair and a few other smaller items and was told I would receive the chair in 2-3 weeks. It's been a month now and have not got update or a single phone call on an update of my order. I have had to make every call and ask for updates and according to our oh so great representatives I will have to wait TWO more months. Thanks for the update that the item was on backorder when I ordered it.

We purchased a sofa, chair and ottoman electric recliner, executive desk and matching chair. We waited a week for delivery and when it did come the sofa wasn't on the truck and the chair wasn't the color we ordered. Had to argue with the delivery guys to put it back on the truck because that isn't what we ordered. I called the store cancelled the sofa, chair and ottoman as they said it would be at least a month before they could have it to us. This would take us over Christmas with company coming over the holiday.

I hope this review keeps someone from making the same mistake I did. I purchased from Ashley Furniture (the Olympia, Washington location) 5 MONTHS ago and I have yet to receive my refund. I purchased one thing (which comes with an all-too-long process of filling out forms) and I was told it would ship out in 3-5 business days. I was somewhat surprised that they had to ship it vs. having such a small item in stock but I walked away overall happy.

Since 1 Dec (2015) we have been waiting on our new couch to be repaired. We FINALLY got through to customer service in Fredericksburg, VA. Got an appointment then prior to the appointment there was a "serious illness" so there would be a delay. Come January we FINALLY got through again for a reschedule. The gentleman showed up, saw the problem ordered the part (when I asked about the "serious illness" he of course didn't know how sick he'd been). Two weeks later a package came and we called to set up an appointment. Finally got the gentleman back out to find it was the wrong part. New part ordered. Package came in yesterday - yep - wrong part! Of course can't get through to anyone on the phone. This is junk furniture at a pretty premium price. Nice showroom, which I guess threw us. Never again. Dismal cheap junk and horrid, HORRID customer service. The repair fellow has been quite nice.

Absolutely brutal customer service. Never again will I purchase anything here! The salespeople will tell you anything and lie to you to get you to make the purchase and once they have your money they couldn't care less about your experience with them. First of all, it took us 6 months to get our furniture (we purchased a dining set, a sectional and a chaise) when it should have taken a couple of weeks... Every time we talked to someone in customer service they had no answers for us. Then one of the pieces came damaged after all that time so they had to repair it. When we escalated our frustrations with the process to a manager in customer service they wouldn't do anything at all for us. Didn't even bother act like they cared.

I purchased 3 entire bedroom sets, 1 for myself the other for my children which I had talk to the rep in reference to what I wanted something that would last and sturdy. Rep assured me that their products is well made and all that stuff they feed you and I understand that's a salesperson but then the rep proceed to tell me about the GREAT INSURANCE they had and all it would cover, and if they could not fix it they would replace it and reassured me it would cover all thing from manufacturing to accidental damage with no problems. All you have to do is call them and make your claim rep stress this over and over again so I was like made I should and did wrong move #2.

When you buy the furniture, you have to drive to the warehouse to pick it up. We had to wait an hour at the warehouse to pick up a mattress and box springs. We had to return two weeks later and wait at the warehouse another hour for the bed. What a terrible way to do business.

I had a wonderful experience purchasing living room furniture. Item arrived on time, in perfect condition and immediately after the delivery I received a call making sure everything was okay with it. Excellent quality and top-notch customer service throughout this purchase.

Wow. I spent 12k on a bedroom set and mattress. Upon installation, the technician broke a drawer handle. He assured me they would mail me a new one within a few days. I even spoke to a rep on the phone who agreed with his timeline. Fast forward two months later and NUMEROUS calls about this handle. I am told by customer service that it won't ship for another 3 weeks (apparently it is on backorder) and they will send me a $50 gift card.

We bought over $10,000.00 in furniture for our new home, we would probably have better service and quality by going to a Goodwill shop. On Feb 14, 2016, we purchase a bedroom set, a 4 piece entertainment center, a leather sofa and love seat recliners. It is now March 1st and we still have not received our complete order due to damage furniture being delivered and returned. One of the piers on the entertainment center was missing a light socket, the hardware was missing and the tv stand was scratch. We pay an extra $130.00 for premium delivery which we did not received as the delivery people did not assemble our furniture and they did not deliver all parts for us to even do it. We also paid an extra $100.00 for power reclining and again the delivery people did not bring cables so we can't use the recliners as such.

I bought a sectional on the #rd of Feb. It was suppose to be delivered on the 11th. It came with missing pieces and the chaise on the wrong side. So I refused it and they scheduled it to be redelivered for the 19th. Nobody came on the 19th so I called and they said it was scheduled for the 25th. They gave me my delivery fee back but then on the 23rd they called and said they could bring part and the rest on March 3rd. So I canceled everything. Called today about my money because they said 5 business days. They said that didn't have any cancellation so it would take 3 to 5 more days after they said that the rest of my furniture would be delivered on the 3rd still.

I ordered from Appliances Connection on the Internet and when my furniture arrived a box was missing with my side chairs for the ends of the table. I ordered this in January. It's been literally a month now. Three of the chairs I order were damaged beyond repair. The table came with dents also. The company Appliances Connection said they order their furniture from Ashley Furniture so I received a box from Ashley Furniture today and when I opened the box of furniture in front of the UPS man it was clearly damaged. Both leg were cut and cracked. When I tried to call Ashley furniture asking them why the furniture was damaged how could that happen if the box has no dent on it, they got defensive. Then they kept threatening me that they were going to hang up. They also said I can't come and pick up my furniture from Wisconsin. Ashley furniture keeps sending damaged furniture.

We ordered bedroom furniture 11-11-2015 and it was delivered damaged. We have had 4 damaged deliveries since then and Ashley refused to take back all furniture and refund our money. They expect us to continue to be available for them to deliver damaged products. We have contacted customer service at each delivery, taken pictures and sent them. After the third delivery, we were told that if the fourth delivery did arrive damaged they would remove furniture and credit full price. The merchandise was damaged and they would not remove the furniture for credit.

I purchased a sectional in Feb of 2014 with a 5-yr Platinum Protection Plan! It is a little over 2 yrs and my son went to sit on the couch and the pillow separated from the couch itself causing a rip. Also the couches springs are broken in the seat and there is also another rip from when my sons friend accidentally tripped over the corner causing a small tear! Not one of these things will they repair! Mind you the salesman that sold me this told me that EVERYTHING was covered except for anything caused by animals! It's all a load of crap! They just want an extra $150 from you to do absolutely nothing! I'm done with your crappy furniture! NEVER AGAIN!

Tried contacting customer service for a couple of weeks. Always put on hold, no one ever picks up. Bought a leather sectional, leather peeling on two different parts where nobody sits. Customer service is horrible. Ashley Furniture is not worth the time or money. I will make it my business to never ever, ever refer anybody to purchase anything from Ashley Furniture.

Bought an expensive bed with headboard, side panels and foot board in the beginning of Jan. It was delivered on Jan. 15th. All the bolts to assemble the bed were not sent. Called CS and they said they would order the hardware and it should arrive in 7-10 business days. When the time period expired I called and was told the hardware wouldn't be shipped until Feb. 14th, all this time my husband and I were sleeping on our box springs and mattress on the floor. We gave up on ever receiving the necessary hardware and sourced it ourselves. After three trips to the hardware store and put the thing together ourselves, and added extra supports and support feet under the slats; the support slats supplied looked sad and flimsy. Here it is the 22nd of Feb. and still no hardware. Never again will I buy anything from Ashley furniture.

My parents - both of whom are senior citizens with high blood pressure - purchased a sofa that cost them over 2000.00. Delivered on Dec. 5, 2015 - zipper broken - called the store on Dec. 17. Repairman came on Jan. 13, 2016 at which time a "part was ordered". Could take up to 3 months. Both Carol and Debbie at customer service are rude and completely unable to deal with the problem. Signals were crossed - serviceman had no idea what to repair - part still not arrived as of February 19. Will never purchase anything at Ashley ever again. Extremely disgusting customer service.

Bought 2 set of Full beds with frame - 4 months ago. One of the two mattresses is lose (Depression) from the center. Called Ashley immediately on the 2nd day and scheduled for tech visit. The technician came and did measurement which clearly showed a sagging of more than 2". The guy told me I should be getting a call from Macy's- I don't know why Macy's but I waited for the call which never came.

I purchased a sofa section end of January 2016. The day of delivery they did not have all the pieces (was told it would be 3 weeks for the missing piece.) We decided to change the setup of the sectional and no longer needed the missing piece along with a corner piece that was delivered. I called to cancel the missing piece and see about returning the corner. I was repeatedly routed to different people or told I would get a callback. 5 days later I could not get help. When I let them know I would just be returning the piece to the store I received a callback. WOULD NOT ALLOW ANY RETURN OF ANY KIND or offer a store credit or any kind of solution. The only solution they would offer is to deliver the addition piece. At that point there was no way I would spend another dime. VERY POOR CUSTOMER SERVICE. They let me know they would not budge on policy and allow ANY form of return. Completely horrible after the sale customer experience.

I had to destroy a bed because the store installed improperly and refused to accept ownership. They drilled the screws in the bed improperly and as a result, the bed was not able to be disassembled. As such, I'm out of a bed - even though they were paid. PLEASE DO NOT PATRONIZE THIS PLACE.

We purchased Furniture from Ashley Furniture Home store in Corpus Christi in April 2011. Also purchased a protection plan good for 5 yrs. Near the end of the plan (still in effect) we had a problem with the couch with an accidental puncture, which tore the outside leather. We notified Montage Service center who is Ashley's protection plan and to our regret the Puncture was NOT covered. They stated it was due to normal wear and tear and denied my claim. I agree with some of the other customers on this site. Ashley Furniture Home store does not keep their word and their protection plan is just a waste of time and money. Their customer service is sub-standard and protection plans are false. Buyers please beware. I will NEVER buy another piece of furniture from Ashley's again. Rooms to Go or Wilcox is a much better choice.

I was paying for a bed while sleeping on the floor of my new apartment. The bed was at the store but there was no truck to deliver when I needed the bed. Sales person was very friendly so as the store staff until I left the store. After that they really don't care of who you are or what your needs are anymore.

I purchased two couches the end of 02/2014, I was told anything within 5 years if they can't fix it, they will replace it, if it's no longer a current model, they will provide a store credit for another set. I found out over the past few months that's untrue and a lie. My children are being cut and hurt on my living room. The frames and springs are broken/sticking out of the fabric in both pieces. I called customer service since the manager is unwilling to help me. I was called horrible names and told I was ignorant, then hung-up on. This is absolutely the worst furniture I have ever purchased. The life of the set was about 14 months (being used maybe 2 hours per day, with normal use, and no obesity). All I asked for was an exchange of the same furniture, thinking my set is defective, for the safety of my babies, they still won't honor their word. Buyer please beware!

If I could rate this business a 0 I would. I bought a couch. Was told a certain date, then I called to check on the delivery date. An employee told me my couch would be delivered that Saturday so I had someone pick up my old couch. Two days past, I called to make sure my couch was still going to be delivered. All deliveries had been canceled for that Sat. I was then told my couch would show up Mon. I was told several times I would get a callback, no one called. Monday, no couch arrived. I called again and was told my couch would not arrive for 2 more weeks and then told a few days later it would be another month. During this whole time, I had no couch because I was told my couch was going to be delivered. I asked for my money back. It took another 2 and a half weeks to get my money back.

I purchased two leather chairs and ottomans two years ago. They both are wearing out at the seat armrest and at every seam. I contacted Levin, where they were purchased and was told to contact the warranty company, Guardian. That I did. Sent them photos of the damage as well as a puncture in the leather. Was told it wasn't covered. Will take pictures to Levin to show them the "quality" of furniture they are selling. I will never buy Ashley Furniture again, nor will I buy from Levin.

I purchased a $3,000.00 bedroom set from Ashley Furniture in Louisville, KY on Jan. 9th, 2016. It was delivered on Jan 11, 2016. One nightstand not delivered. It was broken in warehouse. The delivery guys knocked a hole in my wall, broke a nice candle on trying to get it down the hall in which they had plenty of room. Nothing said to them about it. When they set it up they couldn't get the drawers to line up with the footboard of the bed so they said they would have to bring a new one back when they brought the end table. We said OK. After they left, my husband noticed that the footboard was also cracked, and the glue was stuck thick in the headboard of the bed in the seams and the wood was chipped and peeling.

Found Ashley furniture to be very poor quality. They take your money and you have to deal with the warehouse and delivery people that is out of state in N.J. The furniture is damaged and delivery guys try to fix it without tools. My leg on my entertainment center got cracked because of him trying to fix something that was damaged originally and made it worse. There has been several attempts for a new piece delivered and its been one damaged piece on top of another. When I tried to get the Manager in the warehouse/delivery to help me she was not helpful and does not return my phone calls. When I got so desperate for help I turned to the Ashley Store where I bought it from in Lake Grove (Long Island) N.Y. The manager there (Deena) had an attitude and was of no help. It's now been 4 months and it's not resolved. I will never go back to that store again...

I hope this helps others and prevent anyone else from buying Ashley Furniture from this location. I purchased Dura Blend sofas from Ashley Furniture is manufactured it... Well after 2 months of antibiotics and 2 types of medicated skin creams due the allergic reaction from sofas. We finally contacted Ashley Furniture. They admitted there is a recall on Dura Blend sofas. Sent in serial numbers of my sofas never heard back from Customer Service at Ashley Furniture and the sad thing is they still sell Dura Blend sofas at Casa Linda! Research what you're buying before you purchase.

Purchased a sofa recliner Oct 2013 and 1 1/2 yrs later it is peeling and cracking. The company we purchased it from says they called Ashley and have no recourse for this. NO HELP! We have not contacted the Ashley Company as of yet but by the looks of dozens of other complaints it would be a waste of time. What a horrible waste of over a thousand dollars. My sister once told me she would never buy Ashley Furniture and I neglected to ask her why. May have saved us the headache if I had pursued that opinion.

Purchased a king bed frame, headboard, footboard, etc. from Ashley Furniture in Fargo, ND. Walked the showroom with the salesperson while they showed me every option. Told the salesperson that I wanted one I looked at on the floor because I wanted the storage option (pullout drawers on both sides, exactly like the floor model). I asked the salesperson how much that would be in a king size. They left to check the price and returned to say it would be $634. I said great, let's ring it up. A week later when it arrived, I drove 25 miles to pick it up, brought it back home, carried it all in the house, removed the king size bed from our bedroom to begin assembling the frame. Opened it up and realize it's a scaled down version with just regular side rails, no storage. I called the salesperson and politely explained I didn't receive what I had ordered.

My husband and I purchased 2 pieces of furniture from Ashley Furniture in Secaucus, NJ. At no point during our shopping experience were we notified that they have an "All Sales Are Final" policy. We received the furniture today and I verified to the delivery people that it looked fine (meaning no damages or defects) then literally 20 minutes later we realized that one of the pieces really just doesn't fit in our apartment. So we called the store back to see how we could return it and were told about the policy that all sales are final. I notified the individual that we were not told this in the store and she told me to check the receipt. I checked the receipt and on the printed credit card receipt (so the receipt that prints out AFTER the card is swiped) it says in small letters that there are no returns.

Delivery was delayed three times. When they finally did come, they gouged my brand new floor; plus the order was incomplete - I wound up picking up the last piece myself. I negotiated credits for the inconvenience with great difficulty. And then Ashley reneged on one of the credits in their final bill. I called the store numerous times and left several voicemails. Nobody returned my calls so I opened a dispute thru the bank. Customer service is TERRIBLE!!! It is basically non-existent. I have heard similar stories concerning Ashley now over and over. I will NEVER shop with them again and do not recommend.

I purchased the warranty on a leather dining room set from Ashley Furniture. I was told by the sales rep on the day that I purchased the warranty that the leather seat would be covered if anything happened to it. Years later the leather seats began to peel. I took the necessary pictures and notified the warranty department. I was told that my leather furniture was not covered because of the peeling. I was very disappointed and felt deceived by the sales rep. I will never purchase any leather furniture from Ashley Furniture ever again. I am also going to call Ashley Furniture and let them know what happened. My warranty does not expire till the end of this year.

Bought a bed in April 2015. Still waiting for someone to install it correctly. Customer service rude and ghetto...gave me the runaround. Rude sales Manager (Carlos) was no help. No end in sight for getting $3000 bed fixed. Don't not shop there!

A Leather Sectional should not be $2,000 as what I paid! It began to crack and peel! My hubby stood up and the leather came with. I will never purchase leather from Ashley's again! It should be the cheapest because it will crack. "I'm Just Saying".

Well I know the warranty has expired, but I have just found this site and want others to know so they don't spend over $400 for a rocker/recliner only to have the back break off. Why did it break? Poor, cheap, shoddy materials. They used particle board - yes particle board to build the back support! So far this has done nothing but sit because to repair it would require way more than the chair is worth. So this spring it will become firewood (for what little wood there is) in our fire pit. NEVER buying Ashley crap again.

1/22/16.. Purchased a sectional from Ashley. I did not pay the $250.00 delivery fee, I pick it up myself. When I got the sectional home, unwrapped it, and put on the legs, one of the legs was missing. The guy at the docks checked and told me the legs were all there! I could not use the left side of the sectional, but I could use the right side. When I first sat down on the sofa, a large spring burst thru the bottom!!! Called Customer Service, their worry-free service guarantee does not apply to "pick-ups". My extended warranty that I purchased for $300.00 also does not apply. Upon further inspection of the left side of the sectional, more poor workmanship was found... stitching is coming out on back side and the underneath covering wasn't even attached! Customer (no service) asked me to send in pictures so they can determine if the item was damaged by me during transit from their warehouse to my home!!!

After matching the prices with another website, the store manager price matched the website, but charged me $300 for shipping, because the website we price matched delivery fee is $300, even though we agreed on $100 before we price matched. That is not right!!! Ashley Furniture matches prices but will turn around and make a policy out of thin air to keep me from saving a couple hundred dollars. This is the last time when I buy something at this company!!

Purchased a reclining sofa from Ashley Furniture approximately three years ago on 6/18/13 with the warranty cost was around $900.00. Fabric and recliner mechanism has held up well. The cushion and back padding on the left has all but disappeared. The right side is starting to do the same. We now must use a pillow to fill the sink hole to sit. I contacted Ashley. They said to contact the warranty provider because the padding was out of manufacturer's warranty. The warranty provider said that it only covered the structure and mechanical part of the sofa up to 5 years.

We made our first Ashley furniture purchase in 2013, a leather sofa and recliner. The salesperson also pitched an extended warranty that he said would cover damage to any part of the furniture including the leather (it was an extra $300). After 2 years the leather began peeling and flaking and the furniture looks terrible. The warranty company (Guardian) said they specifically do not cover peeling. I learned that a lower price can mean much lower quality and I learned to never buy the extended warranty as it is a bit of a scam. We never had these issues with La-Z-Boy...

I purchased 2 sofas from Ashley Furniture 4 months ago, and have been dealing with Customer Service ever since - the one sofa is a sectional, and has major wrinkles all over already, and the long cushion will not stay in place. The other sofa has discolored on a strip near the bottom of the sofa. We had to pay $50 for a technician to come and review. He stated that the one sofa looked like something was "bleeding" through, and the sectional did not have enough "stuffing" in the cushions. However, when he wrote his review, he told Ashley that everything was okay.

The furniture I bought from Ashley began peeling furniture so I contacted the warranty company GBS Warranty Services. Merrisa from GBS informed me that Ashley knowing sold me a warranty that they knew would not cover the furniture I bought from them (they only cover Top grain leather). This is after being told that the warranty covered "everything" including if a child urinated on it. I believe both Ashley and GBS warranty services are colluding to defraud consumers. Why did Ashley sell me the warranty knowing it would not cover the furniture I purchased that day? Why would GBS accept the warranty without knowing the type of furniture being purchased especially after I've had the warranty for 3 years?

My experience with Ashley Furniture went downhill from the day of delivery. The furniture was improperly assembled, loose, missing parts or damaged. The items that were purchase, a bedroom set, dining set and living room set. The dining set came with six chairs. All the cushions on the chairs had to be replace. The cushions had no support, you would sink when you sat down. Some of the chair frames had to be replaced because of dry rot or the legs were not level to the floor. To this day the chairs still come loose. For the living room set, all cushions from the loveseat and sofa and pillows were replaced, no support/firmness and the smell of mildew. The legs on the loveseat and chair came loose. Because they were drill in with sheetrock screws and not socket screws. The chair and sofa have pre-made holes For socket screws. For the bedroom set, about half of the drawers from the night stand to the dresses had to be replace.

While the mirror I purchased seems to be fine, I had a very difficult time getting anyone to wait on me. I wandered the store looking for available salespeople, and finally had to ask the people at the front counter taking phone orders to find a salesperson for me. The manager finally assisted me, but he seemed a bit surly and uninterested in helping me. I will not return.

I've only had problems & this last one with no apology & nothing to really make it right. I never review companies, but this experience has been THE worst. My first order was delivered way past the date AND not everything came. Missing parts, one of the night stands, bar stools (5 of them) & a missing mattress pad. So they did give some in store credit for their mess up & let me get other bar stools since those seemed to not be coming.

We purchased the protection plan because we were told it covered any accident that occurred to the furniture. When we tried to use it we were given a number to call who then told us to contact the store where we purchased it! Wish I had read your reviews before buying there and will not recommend it to anyone!

Was not pleased with the store manager's services and to go to corporate office to try to get help still not please with outcome. Will not shop or recommend people to shop at Ashley or Broad River Furniture stores. Took months to get some refunds.

I purchased a "bonded leather" living room set from Ideal Furniture in Farmingdale, NY. After about 14 months I noticed the "leather" started to tear. It got worse very quickly. I went to store and they gave me a replacement fabric but I would have to pay a technician to install. I waited to see and it got worse and worse. I filed a complaint with Consumer Affairs on Long Island and lost because they offered me a replacement and the warranty was over. I then went to small claims court with another customer I found online not happy with her couch. I again lost because the warranty was over. I wish I read these reviews before I purchased this furniture. TOTAL GARBAGE. ANOTHER FINE PRODUCT FROM CHINA. DO NOT BUY ASHLEY PRODUCTS. AVOID AT ALL COSTS.

Their leather is no good at all despite the amount of money you spend on it. Don't buy there because it peels with little use even if you take good care of it. It is defective and the insurance they tell you to get on the furniture does not cover what you think it does. We have a very nice home and we take pride in our furniture staying nice. Their leather products suck. Don't waste your money on it.

I bought furniture for bedroom and my daughter's room. The salesperson was Parker. I asked him to include a night stand which he said it is $99. Today they have delivered the furniture and it was not with the delivered. When I called Ashley Furniture and Debbie said it was not added. I talked to Parker and he told me that, "Sir, you did not ask me to add that night stand!" Means I am lying! Talked to Manager Sean, the first thing he said, they will not deliver that night stand. I have to go get it from Grand Prairie store. And he hung up the phone. Surprised me. I have paid for the delivered $109.00. Worst!

I purchased a sectional from the Spokane north location on November 30th, 2015. The salesman strongly assured me that we would have it delivered by Christmas. I hosted the family Christmas this year and we were forced to have everyone sit on lawn chairs or the floor because Ashley did not do what they told me they would do. It was finally delivered to me on January 15th. Everyone I dealt with at Ashley was professional and friendly as they lied to me and the delivery personnel were very professional. If the Salamanca was honest with me we would've purchased somewhere else where we would've definitely had delivery by Christmas. Unfortunately, I will have to hear the stories from now on about the "campsite Christmas" at my house in 2015. Thanks a lot Ashley.

Contemporary Two-Tone Alonzo Counter Butterfly EXT Dining Table: I purchased this table several months ago from Amazon. It arrived with a damaged butterfly leaf. I contacted the seller, regarding Ashley Furniture's warranty. The box wasn't damaged in any way. The rest of the table seemed fine. Since it looked fine upon arrival, we didn't notice the damage to the leaf immediately because we were still remodeling our kitchen. But, after assembling the table a few weeks after receiving it and pulling out the sides to use the leaf, there were 2 pieces broken away from the leaf. It does not roll in and out as it should. We managed to manually manipulate the leaf into place, but cannot easily fold it in and out as it was designed to work.

There is a special place in h*** for the likes of Ashley furniture. I am a maintainer on multi million dollar pieces of equipment called aircraft and if I were as complacent as the individuals who pre-assembled this bed frame I would either be in jail or fired for my lack of effort. Not only was the bed frame that delivered to me missing 2 pieces but they installed the wrong hardware making it impossible to complete the assembly. I.E. the bed frame has drawers... They installed 3 right metal gliders and one left. As well as the hooks for the rails upside down... Who the heck do they hire for this?

The sectional should be replaced instead of repaired. Parts was ordered for the repair but the parts received was incorrect... The cost for this sectional was over three thousand. To have for less than 15 days is bad business and customer service.

I bought a Dining room set with a table, 4 chairs and a bench. The whole set looks modern and fits nicely with the rest of the house. Recently, I noticed a small tear on one of the chairs. The length of the tear is about 2 inches. I bought warranty, I called Guardian. After describing the problem, I was informed that if is not accidental tear, Guardian cannot cover it. Basically, they told me, If one my kids took a fork and made a hole on the chair, they would cover it. Since I cannot say how the tear happened, they would chalk it up as wear and tear and not cover it. It almost sounded like they would have found any excuse to deny claim. Very shady practice at best.

I bought a Bed and base from them right after the New Year because they were having a sale. Initially I was told the delivery would be the following week and I would receive a phone call at the beginning of that week for my specific time and date. That week came and I called them because I had heard nothing, Wednesday (1/6/16) and was told "Oh I was just about to call you" and that the base wouldn't be delivered until the following Tuesday and would then be delivered. I called again today (1/12/16) because yet again I heard nothing. I was told this time "Oh I was gonna call you in like 5 minutes. The base came in last Sunday. I'll call you back in 5 minutes. I want to talk to my manager to see if we can get it out faster than this Friday." An hour later I finally received a callback telling me the trucks were full and delivery was not an option till Friday but, I would receive a $100 gift card to the store because of the inconvenience.

We bought a convertible couch from Ashley. The couch exterior is bonded leather of Very. The entire sitting area is peeling. We have only had them about 3 years. We bought the extended warranty that we were promised would cover the entire coach "no matter what happens". They refuse to repair or replace the coach, stating the damage is from our abuse. There was no abuse, only "USE". Don't even walk through their doors!!! The furniture looks beautiful but is nothing but junk.

We bought a living room set and a separate couch from Ashley. The couch was from a different set. Both sets are now peeling. We have only had them about 2 1/2 years. We moved from NY to NC during that time and now they won't honor our warranty because they are individually owned. So, likely, we're out thousands but are still fighting to get our warranty honored. Don't even walk through their doors!!! The furniture looks beautiful but is nothing but junk.

Purchased a living room set/kitchen table, chairs/dining room table, chair and a bedroom set... Everything purchased is falling apart. Not of good quality/poorly manufactured and nothing has been done to resolve our multiple complaints. Over 10,000 spent. Help!!!

Ashley couch peeling. After 4 years it's not worth a penny. Need a full refund.

I bought a loveseat and a couch about 2 months ago and I had to wait 1 month before product was available, which is not a problem. However when they delivered, I kept the love seat and returned the couch due to the wood frame being delivered cracked, and this happened again on the second delivery. Then on the 3rd time the wood frame was in good condition but the cushion part where you rest your back was not sewn correctly, so I returned it again, then someone called me back from Ashley furniture and told me that their delivery team refuses to deliver to my house again. I can either get a refund or pick up the merchandise myself.

Bought 2 couches in July 2014 from Bond Furniture in Greer, South Carolina. Called Bonds within 3 months of purchase and they replaced padding in seat. Three months later padding in seat was flat. Called Bonds and they would not do anything. Called Ashley and had to get hostile and they finally said they would replace seating again but only warranty for 1 year. Couches are now flat and can fill the wood. Fabric is wrinkled because there is no padding. Sitting on woos. Will never buy Ashley Furniture and will never shop at Bond Furniture.

I purchased a beautiful desk and chair for my home office. I noticed quickly that the chair mechanism that keeps it in an upright position or lets it recline would pop up into the recline position. As I wasn't using it regularly at first and it didn't pop out all the time I let it go. But now this is my daily desk and the mechanism is much worse and I had to swap it out with a dining chair before I broke my neck, because nearly every time I go to lean back it pops out and I do or nearly do fall to the ground. I contacted the warranty department and they said it was past one year. But the tag indicated to me the reclining mechanism was warrantied for 5 years. They claim this is only for RECLINERs and not the office chair's reclining mechanism. So I am out of luck. To those who consider the purchase of a desk chair from this chain of shops be very aware. I am shocked that they are putting dollars above customer safety.

We purchased furniture on Black Friday 2015. The saleswomen had told us that the delivery was scheduled for 12/10. We only received half of the furniture on this delivery. We were then told the balance would be delivered on 12/22, who did not show up that day. After calling the store several times with no response, We were then informed by the saleswomen after finally tracking her down, that the furniture will now take an additional 2 weeks. Our saleswoman promised that she would call the manufacturer and confirm and would call us back with an update. Over a week has gone by and she still has not called us back. (Terrible service). So far, we are pleased with the actual furniture that we actually received. If we ever get the balance of the rest of the furniture, stay tuned for an update. (I WOULD NOT RECOMMEND ORDERING FURNITURE FROM THIS STORE IF YOU ARE IN A HURRY TO GET THE FURNITURE DELIVERED.)

Bought an Ashley sofa in February of 2015. Within a couple months the seams were coming apart at the seat. Had it repaired. Next up was the middle section support. Completely broke. My kids were accused of jumping on the couch. They were not! Had that repaired along with the seam on the other end of the couch cushion that started ripping. That was about a month ago. Now I just noticed another rip in the seam of the last section that was repaired. At this point, I just want my money back but doubt it'll happen. The one year warranty expires in February 2016. I have less than a month to get this resolved. Sick and tired of having to baby the furniture!!!

We are having the same, HORRIBLE, problem with our peeling "bonded leather" furniture, after being promised by the no-longer-there-saleswoman that the warranty covered "everything". Every time we call the warranty company, they switch the reason WHY it's not a covered item. Heck, the same saleswoman told us it even covered animal claws, which we now know is a complete LIE!

I bought approximately 2500.00 worth of furniture for our new place in Pembroke, FL. The lamp I bought broke after 30 days. I went to return it at Pembroke store. The manager would not accept return or offer any suggestions on how my situation could be resolved. He didn't care about my satisfaction at all or my experience at his store.

Please use our experience as proof to NEVER purchase from this company. We ordered a mattress from JESSE ** and was told they would take away the old one upon delivery, and charged us $69.00. The driver showed up THREE HOURS LATE and refused to take the old mattress. He stated that "The salesmen will say anything to make a sale". I called the "customer care" phone number and was told that it is not guaranteed they will remove an old mattress. When asked why we were told that, their reply was "I don't know".

I have never been to an Ashley furniture store. When a new store opened near the Tacoma Mall, I wanted to check it out and had planned to until today. In the past year another store (Chick-fil-A) was built and opened next door to them. The Chick-fil-A location unfortunately has a small parking lot. I really wanted to eat there today, but they were so busy that the only parking spaces available were located at the outer areas of the Ashley store. I drove toward the far end, away from the signs that said 'Ashley Furniture parking only,' and found a space with no sign.

We purchased a leather reclining loveseat from Ashley furniture. Within a year the leather started to crack. Originally we thought this might be normal wear and tear. When we had the loveseat for only a year and a half the leather literally started to peel anywhere it was touched. We took pictures and went to see what Ashley could do to rectify the situation. Their only offer was if we bought a new loveseat they would give us 25% off.

I ordered furniture from Ashley Furniture. A dresser, approximately two weeks after having it I had to call them for someone to come and repair because the drawer was peeling. A tech came out and fixed the problem, however approximately 3 months later all the drawers we peeling. Instead of sending out a tech, they mailed nine dresser drawers that took 3 months to arrive.

Bought bar height kitchen table and 6 chairs less than 2 years ago. The screws on all 6 chairs fell out detaching the cushions. I tried putting screws back in and they no longer hold into the wood. Two of the chairs have been used about six times and still the screws fell out. Poor design and defective. I was told no longer warrantied because past one year. I can't believe they are still selling this table and chairs and don't stand behind it. Customer service for Ashley wanted to sell me new cushions. This table and chairs are like brand new and hardly used. So disappointed and I will never buy such cheap junk again. Stay away from ASHLEY Furniture!!!

We bought a bedroom set 3 years ago and was told it had a 10 year warranty. The guy just left my house because the mattress is sagging in the middle. He says it has to be over a inch and a half before anything can be done about it. There is also a small stain he says that will void all warranty. Well I have had the mattress cover that they gave us when I bought the mattress and it went thru that so how does that void it. When you sit on the bed you feel the wood from the box spring. So their warranty is bogus. Do not buy thinking you will have any warranty. They use that as a selling point. Nothing else.

I ordered a living room set on Dec 13th set to be delivered on the 17th. On Dec 17th, the wrong set was delivered to my house. I was told after driving to the store to speak to a manager that my order was to be delivered on Dec 30th and he was once again sorry. On the 18th surprisingly Ashley showed up with another set that once again was not mine. I drove back to the store and was guaranteed by management that the date was still set for the 30th.

I wish I could give them negative stars. DO NOT SHOP HERE! It is not worth the hassle or the couple hundred dollars you might save. You get what you pay for. Ordered a 4 piece sectional in Pewter. Wrong color delivered. Cancelled the order and being charged a 10% restock fee for items not received. Ordered 3 piece sectional w/ ottoman 12/13/15 in Pewter. Delivery of 3 pieces scheduled 12/18 and other 1 piece 12/22. Items were rescheduled for 2 items 12/18 and 2 on 12/22. 2 items were delivered on 12/18 in the wrong color. I refused the items and an exchange was processed. I was told due to the change in color 2 items would be delivered 12/23 and 1 on 1/18. I don't know where the 3rd item went. Also, the delivery drivers drug mud through my brand new home even after repeated attempts to ask them to stop walking through my yard because it had just rained.

August 2015 my husband and I picked out a beautiful bedroom suite from Ashley Furniture and was told that delivery would be 4-6 weeks (not a problem). 2 weeks later we received a call that our furniture was in, we set up a date and time - everything so far was running smooth. The day of delivery comes and furniture was set up, everything looked great! The delivery man said that they sent the wrong pieces for our storage drawers on the footboard and that they would order new and someone would be out asap to put them together (that's fine not a problem). Weeks go by and I haven't heard anything. My husband called and spoke with someone from the store and they said that one of the draws was there at the store and one was on its way and we would get a call for a delivery day and time.

We purchased a full living room set for a very large living room, sectional, tables, lamps, recliners, etc in July and it took until September to deliver after many calls to the DC. We then ordered a full bedroom suite and have had even more problems (still haven't received the furniture). While the in-store service was exceptional and they have no control over delivery, the customer service, guest relations, and DC are the most horrendous I have ever heard of or encountered.

We purchased our furniture (three bedroom sets and a living room sectional) on Black Friday 2015. We were told everything was in stock and would be delivered within two weeks. After a week we called to check in and was told they had everything but one sectional piece that actually had to be made. I called again the weekend. They said it would be delivered but was told they were still waiting only for the missing sectional piece.

Ashley Furniture's delivery price is $140. I informed them that a competitor charged $40 for delivery, set up, and removal of old furniture. My salesman in Columbia, MO told me he would match that. Later, on my bill I saw a charge for $119 for delivery. When I questioned this he said he "took it off the total price of the furniture." On delivery day, my two nice men informed me they did not remove old furniture. I was left with furniture in my yard two days before Christmas. When I called Taylor ** at the Ashley store, I was told he didn't recall the conversation. The store said he was "new" and there was nothing they could do.

We bought an entire living room and kitchen sets, couch, chair, table, chairs, bench, coffee tables etc. etc. The "leather" on the couch is peeling off. Excuse after excuse and even though I am under warranty they will not cover. First it was that it was "natural variation" --- Really a natural variation shows up a few months into use? Then it was that it was staining because we tried to clean it. Really, it is not logical that someone would try to clean areas that are peeling and demyelinating! Then it was that we didnt let them know soon enough - yes we did but we had to keep fighting them with their ridiculous excuses and finally had to prove with a video that it is NOT staining - which incidentally shouldn't have mattered because stains were supposed to be covered!

We purchased a few items and the TV stand was back ordered. On the day they were supposed to deliver there was no call from the delivery guys, so we had to call the Customer Service to find out what happened. We were told that they did not have the item in the warehouse and in fact it will be delivered 5 days later. On the scheduled date they brought a damaged stand. The drivers convinced us to accept the stand and someone will come and fix it quickly. They took pictures of the damage and sent them to Customer Service. We were called 2 days later for an appointment, but we were told that they are not flexible and had to accept the only spot available to them, otherwise another person will call and come. A few days later nobody called us so we had to call CS again. We were already frustrated and asked not only for fixing the damage but also for a compensation. We were promised a $75 gift certificate.

I purchased my living room set 4 years ago and it still looks new, despite four grandkids (one 9 year old and three 5 year olds) who jump on it, spill snacks, etc., and 2 dogs (who I'm sure are on it all day while I'm at work, though they don't dare when I'm home, LOL). Yet I am still able to entertain company... football buddies and cocktail parties... because this set is so versatile. I absolutely love it! It was designed well -- from hidden zippers for "re-fluffing" the pillow backs (once a year) to wiping spills and dog hair off often. It fit well in the long narrow living room I had it in the first year and now in this house with a more square living room, on the mountain. Everyone compliments its style and comfort. Absolutely no disappointments here. Like I said, it's been 4 years. I cannot recall the name of the set now, perhaps "Signature"(?) something, but I will definitely be a repeat customer for a bedroom set next.

On October 15th, 2015, my husband and I went to our local Ashley Furniture and purchased $4200 in furniture. We purchased a leather sectional and sleeper sofa. We were told all pieces would be delivered by Thanksgiving. The contract I signed said 4-6 weeks, and that is all that REALLY matters at the end of the day. So as the 6 week mark came and went, which was Thanksgiving time, the promises began. The first week of December for sure. Nope. Second week. Nope.

I purchased sectional in March 2014 to be delivered in June 2014. In Aug 2014 the material on the chaise and one of the chairs starting bunching up. Tech came out and said it was a manufacturer defect and they would stretch and it should be ok. After a couple more month it was really bad again. Feb 2015 called again. Now the tech ordered new foam and said that should take care of it. It did not arrive until May 2015, new appointment was scheduled for June 2015. When the tech arrived I had noticed the material was torn where it was stretched too tight. He said he would have to order new pad and top cover, he did not even put the pad on, that I had just received. Again, the pad and top cover did not arrive until the middle of July.

RUN DON'T WALK away from Ashley furniture. Their products are junk, junk, junk. My husband and I are in our late 50's. We have no children, yet we are on our 2nd leather couch in the last 2 years. Neither of them has held up. The cushions are sagging. We have had their "service" dept out here several times to restuff our couch. Now we are being told to go down to the local craft store and buy our own stuffing to fill our cushions up with. Thus is after their restuffing the couch numerous times. The service tech stated that we must put our feet up on the couch to make it sink! This couch was not the cheapest item in the store. We bought one of their higher grade leather products. What a joke,.our last leather couch lasted us 13 years and it didn't cost nearly as much. Now we are being told it's just normal wear. They couldn't fix the first couch, so we had to choose another one because they wouldn't give us our money back.

On September 20, 2015 I took delivery of a living room set. I was sold defective/poor quality furniture. The product I received was not the same as the product on display in their showroom. This is known as bait and switch. I called Ashley Furniture numerous times over the last 2 1/2 months and have been getting the runaround. I was told by an Ashley employee that there is an ongoing issue with the furniture I purchased. They told me they were going to take care of the problem. I notified them of the problem right after delivery. They said they were ordering new fill for the back pillows. No one ever called back and nothing was ordered.

My wife and I decided to get new bedroom furniture, so we eventually settled on a set from Ashley. BIG mistake! From the time of delivery we had problems. First off, when we purchased the furniture, we were told that the people delivering would do a "white glove" inspection (or some sort of play on words) when they set it up. They told me everything looked good, but upon my own inspection, I found multiple scratches/bubbles/knicks. We called to report the damages and it was like our concerns fell on deaf ears. We would tell them what was damaged... they would say the parts are ordered... and we called because the parts hadn't showed, they would tell us that there is no record of any calls being made to report damages. They have brought us 3 dressers now, and each was in worse shape than the previous.

I ordered online from Ashley Furniture a bedroom set for my son. Great price but definitely not worth the hassle. First they charged my credit card account three times. Creating a situation where I was over my credit limit. I tried contacted the 800 number and after been transferred several times I got in touch with a Representative that was rude, and not helpful at all. She tried to blame it on my credit card holder company and when I stated to her that I had just got off the phone with CC company she seem aggravated. I am a well informed consumer and she was not ready to help or explain the situation. Amazingly enough less than an hour later the charges have been removed to only one. I will never buy from Ashley Furniture online services again. Worse experience ever!

I purchased a Ridgley Chest for my master bedroom and it was delivered 5 days later within the time Ashley scheduled. However, the draw fronts were crooked, misaligned, chunk of carpet stuck in a joint, and was otherwise unacceptable for a $700 chest. Per Ashley's guarantee, I refused the chest and opted for another delivery. The 2nd chest arrived in worse shape than the 1st. It arrived unwrapped (the first one was at least protected with wrapping), and 4 out of the 5 draws were crooked, had warped draw fronts, etc. I refused this one and opted for one more attempt. The 3rd chest arrived unboxed, no packaging, unwrapped, had serious scratches and dings throughout, gaps at the draw fronts, a nail sticking out of the side of the chest, stain missing, filthy and crooked hardware. Against my better judgement I opted for one more attempt. The 4th chest arrived unboxed and unwrapped as well.

I ordered a 9 piece bedroom suite, paid in cash so it could be delivered before Christmas. Got rid of all the furniture, had the room painted, took off work the day it was supposed to be delivered and the only thing that arrived was the headboard. I was furious! Ashley furniture workers were NO HELP at all. Before I paid for it I stressed to them that I needed it before Christmas. They assured me, no problem but then tell me it was placed on back order. Mind you, I paid for it in the beginning of November. Once I said I wanted my money back, they said since I paid in cash, it would be 2 weeks before I could receive a check from them. Not only that but because the person who sold me the set forgot to add a piece I had to buy an additional $100 plus dollars. Then since they don't deliver on certain days I will have to wait even longer for my furniture to arrive. Lesson learned.

Very disgusted after delivery that they let this sectional go to a consumer 6 days before Christmas.

On December 3rd went into Ashley's furniture, picked out a bedroom that had a sign next to it stating "available for immediate delivery". During this time sales personnel and the manager treated us like royalty. Well, we finally received our bedroom furniture Dec. 17th but no mattress. And to top things off had my husband not been in the bedroom we would not have been told the box spring was missing a chunk of wood and there was a spot where it was split. So from 10 a.m. to 6 p.m. my husband went thru hurdles to get someone to respond to question of where is mattress. At the Brownsville store the manager and Credit Manager said there was nothing they could do. It was on back order.

Ordered 4 pieces of furniture: sofa, accent chair, coffee table, and end table. Three out of four pieces arrived damage/not made well. Thank goodness I cleaned the furniture before the delivery guys left or I would have not seen the damage on the coffee table. One of the rear cushions on the sofa was not sewn properly, and the accent chair had staples sticking out, stuffing coming out when you removed the seat to see what was going on and exposed wood from the frame of the chair. I didn't notice the issues with the chair till two days later. The delivery guy took pics of the table and sofa, and called customer service before leaving. I got a discount on the table and kept it, the sofa was to be replaced 16 days later. Ok!

Purchased a Ashley sofa at a off site dealer location. Spent one thousand three hundred for a love seat and sofa. Waited a month to receive from Ashley. Had sofa in a location in my living room that was a open space, the middle section of sofa broke hurting my 10 year old daughter. Contact store I purchased set from. They said they needed photos which I sent them. They said it was sent to Ashley.

Bought couch and loveseat 3 years ago. They said it was leather. "Lie". They cracked and fell apart after 8 months or so. I bought accidental warranty, and that went to waste. After I went to the BBB they finally sent out a mechanic to look at it and he would contact me back when it can be repaired. Well it did not get repaired. They wrote me out a gift cert. check back to the store for 1 year. I went back after 7 months to buy something and they told me "The gift cert. is good but we can't take it because we are under new ownership". TOTAL BS.

Purchased two recliners, waited 6 weeks. Was supposed to be 4, picked chairs up, took them home, set them up. Noticed one bracket was bad. Immediately packed up and took back. Within 1-2 hours. Said it would be another 4 weeks. Went back to the store picked out another one. It was 103.00 cheaper. Now they won't refund my money. It's not my fault their product was damaged. I worked with them and was even willing to try and get something else but nothing we liked over a 6 month period. Finally said just write me a check and they won't do ** about it and keep telling me it's policy. Well it's my policy not to deal with crooks and **. Guarantee I will not step foot in another store ever. Horrible customer service. I so hope writing this lets people understand these people are crooks. And I welcome Ashley take me to court for defamatory comments. Because all this is true. Text me ** tell you the finer points of their horrible customer service.

Two years ago we bought a bedroom set. We went back to buy more. We had just worked out so we didn't look that great. The woman met us and said, "I will check on you later." Never saw her again. I think if you can't treat all your customers with respect without judging is they look like they have money, maybe you store would rate with all. We always have loved Ashley, but this visit was very humiliating. Don't know her name but older lady with blonde hair that apparently thought she was better than my husband and me. We went to another place and then we purchased a bed... Wow, if only you treated people like they will buy something, so I will give them my best attention.

We bought over $4,000 worth of furniture for our second home. We spent over $1200 to fly there to meet the furniture delivery company we hired. The furniture arrived damaged and defective. For 3 months, I have been on the phone with Ashley store in Cumming, GA talking with Erica, Angelique, Layla and Brittany as well as the "CUSTOMER SERVICE" center trying to get them to exchange the furniture and they refuse to help. I have wasted 3 months, been lied to, been told technicians would come out and fix it - they only deliver 1 day a month to my area and they refuse to provide any customer service to make a special trip to exchange their damaged furniture. DO NOT BUY FROM THEM EVER!

Our couch from Ashley furniture was delivered a little over a month ago and I happen to discover while looking for my cell phone that the bottom of the non-detachable cushions a ripped at the seams. Obviously defective material. I called the warranty department and sent pictures and they said it is not covered or they will come out and look for 50 dollars. We spent 5000 dollars on furniture that day and have realized that we spent good money on cheap defective furniture. The table we bought was missing to bottom caps, which I did not notice until I realized how the sharp metal was tearing up my new rug. Very disappointed in quality of furniture and customer service.

A few years ago we bought a whole house full of furniture from Ashley Furniture. Please note this was BEFORE they merged with City Furniture. Great stuff, great price. Recently we bought a reclining sofa. The first one delivered was severely damaged. The frame was bent beyond any reasonable point of repair. For about a week I fought with them to replace it with another. They refused saying they had to send a repair technician first even though I had the couch less than a week. Eventually someone down there did figure out it was too damaged to repair, and he authorized a replacement. The replacement arrived with the stitching unraveling. NOTE: THEY STATE IN WRITING EACH PIECE IS INSPECTED BEFORE IT'S SHIPPED. Baloney!

Ordered a TV stand and it was delivered to wrong address (100 Miles away). Took off entire day to wait for TV stand. Spoke to employees at the store and was told that they did not know when it could be delivered. I asked for a refund and was told that I had to personally come to the store for a refund. I hung up with them and disputed the charge with my credit card company. In the process of getting a refund.

We deceived to buy a couch. Explained only if delivered by a certain date. Because having surgery. Was guaranteed will be there. Instead get called to say will be delivered in pieces week apart. Spoke to customer care. Said no refund can be given because not excessive. Asked to speak to a supervisor and put hold 20 minutes and was not able to speak to a supervisor. Will never buy from there again. Customer service is horrible and guarantee you something that can't deliver.

I cannot believe I was duped into buying these sofas after being a savvy consumer. We purchased these in the summer of 2013. Within 1 year, the sofa collapsed on 1 side. Since we purchased this from an outside vendor other than Ashley's showroom, we were directed back to our vendor. Since the lifetime frame warranty is difficult to get results, the vendor asked me to open the cover on the bottom of the sofa and to describe to him what I found before he gets involved. I could not believe how crappy the sofa is constructed. The little skinny wood cross beam that extends across, holding the springs snapped in half. The wood was mostly hollow in several places from being of an extremely poor grade. The vendor repaired it after I delivered it back to him.

Upon delivery of over $3000 (paid for with cash) for a living room set, it was damaged. My wife contacted the warranty phone number (we also got an extended warranty for the mechanical parts), they sent an individual out to my home. He was in and out in less than 10 minutes and we were told he would order the parts or replace them. We didn't hear from anyone for two weeks. When we finally contacted them again they claimed it wasn't under the warranty and that they wouldn't do anything to fix their delivery driver's problem. Several more phone calls resulted in the same thing. I'm contacting the BBB, my state attorney general, and filing a lawsuit.

I purchased a sofa - 3 months ago in Miami area. I travel a lot and not home often. Since a week, there is a bad smell coming from all the pillows (8) and I wash the envelope only and the smell of the pillow are still there. I am coughing since a week and I do not feel good on this sofa. I will call the customer service but they got a very poor service. The delivery of the tables and the 4 chairs was done in 5 times in four week's times. They suppose to come to repair the damaged side table from the bedroom and they never came. They deliver the wrong bed (too high) and it took 3 weeks to fix it. Ashley Furniture is simply a nightmare.

I would have given them 0 stars if I could. I don't know where Alissa ** came up with this but I will put a few bullet points to show the lies: The mattress tags are still on the bed. Yes, the mattress is stained, but it is at the foot of the bed where the mattress pad doesn't cover. She assumes we didn't use the mattress pad, but the only time it comes off is to wash it. This was very offending and a comment that was not called for, as she is suppose to be in customer service. Why do people in her position always try to make it hard on the consumer to get something they rightfully paid for? She acts like she is paying for it. When it was me that actually paid for it.

I paid cash to order a couch and loveseat on October 31st with a promised delivery date of December 10. We were called by Ashley on December 7th to confirm date. We called today (December 10th) for a time confirmation. We were told by the representative that the date was when the furniture was coming to the warehouse. They then called us back and said the furniture was not coming to the warehouse until December 16th. They would then call us for a possible delivery date.

First and last time buying from this place. Bought a bar server, the door hinge was falling apart upon delivery. There was a big gap on the side. Called and they send someone to come and assess the problem. They fix the hinge however, the gap was clearly visible on the top left-hand side of the server. Repair person tried telling me it was my uneven floor and that was the reason I could still see a gap! Seriously.. He was trying to make me look stupid and then saying that "ok. Yeah there is a problem and a new one will be order but because of the holidays it will take long." Almost as to make me take it and live with it.

We placed large orders November 21st and 27th. Today is December 8. The online form said one would be here December 4th and the other - yesterday, December 7th. My husband TOOK OFF WORK to receive the furniture - which we paid dearly for to have delivered. Nothing. Notta. REALLY!?!?!?! **. No one has called to say why they haven't been delivered - or when we can expect them - though I would believe them if they did. What is UP with people taking your money and then not delivering the products??? We would have gone to a store to purchase them if we had known they would NOT EVER BE DELIVERED with no follow through from the company, which we have contacted several times. No more Ashley Furniture for us!!!

The furniture looks good at first. After a year starts to fall apart. Warranty is voided if you move. That's like your car insurance being cancelled because you drove your car. It was a waste of money. Buy furniture elsewhere, even if they give it to you for free... RUN.

BUYERS BEWARE. Do not buy from Ashley Furniture Stoney Creek! You will be extremely disappointed with delivery and customer service if you are not happy with the quality of the furniture delivered! Our new Couch and Chair set was delivered just 2 weeks ago. I called just 2 days after our new couch and chair was delivered to report a broken piece of one of the legs and screws popping out of its side and back, almost breaking through the leather, which inevitably will very soon. The delivery guys said they deal with this all the time and that they will replace them within 30 days if I just call and let them know.

The store has lovely furniture, but the shipping time to get it is not great. When you buy furniture and it takes that long to get to you and it finally comes and your new furniture is broke. You can accept and they will repair it or you can send it back and way god knows how long to get a new one. Which devil do you choose, for the amount of money you pay for the furniture there should be better service than that. This was my first time and last time for buy anything from this store. I would never recommend anyone to buy furniture from this place. You get way better service at the Brick and you will pay a lot less.

We had purchased a $3,000 6 piece power sectional set that was delivered on October 6, 15. The chaise the string is coming out on the seams and there are tiny holes that are also by the seams. The fabric on the furniture is supposed to be tight on the sectional chairs and they are not some are looser than others. I have a hole in one of the chairs and the fabric is so loose on that chair also. When the furniture was delivered I told the deliver guys that the fabric is suppose to be tight on the sectional and they told me that is the way it is suppose to be. Then I contacted the store about the whole the customer service told me that the fabric should be tight and not loose at all. I been trying to contact the store for a week and a half about this due to it was sent to the manager's attention.. I called the store every day about this issue.

Bought 3 piece "leather" -- sofa, loveseat, and recliner with $150 Guardian warranty. About 2 years after purchase, the "leather" on the sofa and especially the loveseat started flaking/wearing off where our kids and cats sit. I called Guardian today to get warranty repair and they declined stating the damage wasn't accidental (as required to be in the maintenance contract). I explained the cats and kids didn't intentionally damage the furniture, Guardian said they would not honor the claim and to address it with Ashley Furniture. Junk "leather" furniture and worthless $150 warranty. I learned my lesson. Neither business will see anymore of my business.

We purchased two new sofa's from the Miramar location in San Diego, CA. We sat on and tested all the sofa's available on the showroom floor and picked one that had the newest, greatest technology. The COIL system in the cushions. The salesman "O'Bar" told us how wonderful it was and with the new technology we did not need the three cushions but could go with the two cushion style. In the showroom the cushions had great return to original shape and since we knew that they were sat on continuously they had to be good.

Received 2 orders of furniture, dining for myself and living room for my daughter. My daughters order had a a defective/damaged sofa table and coffee table. Mine had defective/damaged dining table. The delivery techs assured me it was noted in their report and that all 3 pieces of furniture would be replaced. As soon as they left I discovered that 4 out of 8 chairs had uneven legs (1 leg about 1/2 inch shorter on those chairs). I immediately called customer service to report and inquire about replacement furniture. The customer service rep was very rude and stated that they could try to repair but would not replace and that dining table was not noted with any damage and the other two pieces were noted but not that they were to be replaced.

I had bought a sofa - DuraBlend. In less than a year and a half the entire started to peel and just fall apart.

Be aware that the customer service from this company doesn't exist. They provided a delivery date and when we called to see when they'd be at our home they told us they didn't have a delivery scheduled for our date. After checking they told us the delivery would be in a week from the original date? No notification, no apology. Just that's the way it is. Take it or leave. No phone call to let us know of the change. I would not recommend buying furniture from the business. Other furniture stores like Star Furniture, Gallery would not have done this or handled it the way they did.

We bought a full living room set with blended leather and it literally started peeling off after 2 and a half years. Ashley Furniture doesn't do anything for you past a year so now we are out the money and our living room looks like trash. The warranty we bought only covers accidental damage and not manufacturer defects. I will never buy their cheaply made products again.

My husband and I were furnishing our condo for the first time. We did so from top to bottom from Ashley Furniture. Unfortunately, every single piece that we ordered had a problem with it. We had a credit line with them so we did continue to go there. Now that it has been years from this experience I can absolutely say I would never go back. Every item that arrived had broken pieces which we had to send back and wait for replacements. Our table scratched unbelievably easily. Our couch fell apart within two years. We then learned that you were not supposed to clean it with anything at all. EVER! I don't know about you but I cannot have a couch like that! Nobody ever told us that.

We are extremely disappointed at Ashley Furniture, especially the delivery services. We bought furniture over the years from Bob's, Macy's, and Raymour. We never had an issue with the delivery time or the goods. This is our first purchase from Ashley and it did not leave a good impression with us at all. First, the delivery window was originally given between 1 and 5PM on Thursday 11/12/2015. Around 5PM, they called to push it out to 6:30 PM. Second, they brought the entertainment center, put it next to each other, and barely fastened the pieces to each other. The unit has two lights that should be turned ON/OFF via touching the cabinets door hinges. They did not even bother setting that up. They left it to us to do it.

Bought sofa with 2 chairs. We bought this set in Sept & have yet to get a working, matching set delivered. The first one had a pooched out recliner cushion. After emailing a picture a new cushion was ordered & a man came to install it a month or so later. We immediately realized the fabrics didn't match. After MUCH argument they agreed to send a new one. At 7:30 on the Wed before Thanksgiving a delivery man came by & said he had our sofa but Ott had been damaged during another delivery. That's where we stand - 4 months & no sofa.

We bought a bedroom set that was scheduled by Ashley Furniture to be delivered. The mattress was not delivered as expected and we had to call to see when it would be delivered. Twice they made arrangements and never came through. Twice we had to call and try to make arrangements. Two days were wasted wondering with no avail or delivery. Terrible service. Ashley still has no recourse or care once the sale is made. Ashley's cheap chain of service can not succeed with competition willing to provide an ethical service of satisfaction. Please consider your options before going through this nightmare with Ashley Furniture.

I bought furniture at Ashley Furniture Homestore @ 3295 Buford Dr. Buford, GA 30519 and the manager's name is **. My delivery was today. We had to take a day off from work to ensure everything was delivered. My items were wrong and one of my items was damaged. That is the first mistake. I then called the store manager. After speaking with him and complaining to him he gave me no resolution whatsoever! He never even apologized and gave me attitude saying, "No one in the world can deliver this today!" The manager was no help whatsoever. He obviously doesn't know how to talk to customers talking loudly and abruptly. We shouldn't have to deal with this. After that I wanted everything returned and he denies me the right to return. I spent a total of 6 thousand on Ashley Furniture. I need action today. The store manager never gave me the respect any manager should give to a customer.

Myself, and my boyfriend visited the Ashley Furniture store on route 110 in Farmingdale, NY twice, as we were searching for a bed frame, and really liked what they had to offer; aside from that, the manager there **, was very pleasant and personable, and went out of his way to accommodate us, in the type of furniture that we were looking for. We purchased our bed frame on Fri. November 20th, with a scheduled delivery date of November 22nd that Sunday. The bed frame was delivered on time. HOWEVER, it did not come with ANY screws, or parts to assemble any of it!

I went to the store in Lindbergh Atlanta and I paid for 2 chairs and Charles gave me an appointment to pick up in 11/24/2015. But when I went to the warehouse (30 min of driving), they said it won't be ready until Dec. 3rd. I went back to the store and met with John and after he called the warehouse he said you can go tomorrow for sure and they will give it to you. The next day before I go to the warehouse to make sure and a lady called the warehouse and said not ready after that a manager called Randy comes to me and he said "do you want your money," I said no I need to get what I paid for then he said "we have nothing to do for you, better to get your money back" I said no and I need a solution for the trouble then he said "go out or I will call the police." After that I asked for my money back and I left with a big mouth of Randy saying the money that you paid is not worth all this headache.

I had just moved to town literally the same morning I visited the store. That would be the first and last time. When it came time to run my credit they used my new address that I've lived at for only a few hours. I put my old address on the form but the guy requested my new one which I thought he needed for delivery purposes. So after hours of picking out furniture and filling out forms I got denied because he used my new address that has no credit history. For a furniture company you would think they would have a little more sense than that. Anyway after wasting my time I went across the street to another store and got approved immediately. Save yourself the headache - spend your time and money elsewhere.

11-23-15 (Pre-Black Friday Sale). This afternoon my wife and I went to Ashley Furniture in Middletown, NY. We needed a coffee table and two end tables. We came to Ashley because of the 15% of SALE they were having, as well as we purchased our Leather Sofa recliner and matching chair and a half leather recliner about 2 years ago (about 3,000 dollars) and a Chest of draws for the bedroom (about 800.00).

Do not waste your time! Worst service and experience ever!! It's been over a month and still can't get my furniture! One excuse after another. Their ads are a joke! Please do yourself a favor and go to another furniture store!!!

I purchased a couch and loveseat from Ashley Furniture late September for an October delivery. It is now mid November and I have yet to get the correct delivery. I have phoned the store manager at SW Military a crazy amount of times. She is always "out to lunch" or has the day off. I went to the store and she was "out to lunch" at 5:45 in the evening!

I bought furniture from Ashley Furniture. When they delivered I told the guy delivering the furniture that the furniture smelled and he said he didn't smell anything. When they left, I immediately called the company and told them this furniture smelled bad, and another piece had scratches and parts missing. They told me to open the windows and air out the furniture. I should have had the guys take back the furniture when they delivered it. They told me to call on Friday if it still smelled. I called the following day and told them the smell was burning my eyes. They told they were sending someone next Wednesday to evaluate the furniture. They continued to ignore me that the smell was burning my eyes. I called different people and they would tell me to call someone else. I wasn't sitting on the living room anymore.

I bought sofa 2+ months ago. Soon after, I canceled the order. They refunded the money, BUT they keep charging and refunding the money every week for 2+ months already. Multiple emails and calls did not solve the problem. My card was getting charged and refund would be processed sometimes right away and sometimes several days after. I had to cancel my credit card and order a new one from my credit company due to Ashley Furniture's fraudulent activity on my credit card.

I purchased $1500 worth of living room items. About a week later, I hear on radio that Faith Farm stores sell Ashley Furniture discontinued items at a discount. What a "Shocker". Exact same items I paid for were $360 dollars less. Ryan "general manager" who was no help after 3 days or so, I got him the prices, SKU numbers and pictures of this furniture from FF. He then gave the run around. Corp has to decide if I get any discounts. He didn't even know that FF sells and advertises Ashley furniture.

I have telephoned Ashley Furniture at least 8 times. Each time, my wait time was between 15-25 minutes. That is ridiculous. The last time I called to speak with a manager, I was not allowed to speak with one for over 50 minutes. I kept explaining to the representative that I needed to talk to a manager and not her. She placed me on hold for over 35 minutes. The customer service is completely unacceptable!!!

We purchased a brand new furnished house in the Villages 3 years ago. It was rented for a total of 1 year. When we moved in we noticed one of the drawers in the bedroom dresser did not close right. The entire house was furnished with Ashley furniture so we called them to try to get it repaired. We were told that line of furniture was discontinued and parts were no longer available for replacement. That was all they could do, thank you and goodbye. Well, I called back and after several minutes with the same young woman from earlier, she eventually told me I could go shopping and try to find a similar drawer slide and if they still made those, she could get me a part. This dresser was 3 years old, not 23.

My husband and I were in the Las Vegas Ashely Furniture store off, MLK, getting ready to purchase furniture. My husband had to leave the store to go to the car to get his license. As he came back in the store, the woman that was the door greater at the time, told him, "Oh I remember you, you just left, you all look the same anyway, you look like Jay Z." Now, my husband is African American, and we have NEVER been more insulted and felt discriminated against more than we felt at that time. My husband and I took the paperwork and left the store right away.

I bought a sofa set a few months ago. I called to submit a claim and told them that my dog had jumped in the sofa with her wet and muddy paws. It took them months to send someone out then they are telling me that it is a build up of soil. Well hello it was mud and they took forever to go inspect the sofa. I think it is pointless for them to offer warranty if it will not cover the damage. It's stressful. I will NEVER BUY FROM ASHLEY AGAIN. OH I'M PUTTING A ONE STAR BECAUSE I HAVE TO PUT SOMETHING.

We have owned our living room furniture for about 5.5 years including a couch, a 1 1/2 chair and a recliner. We had an extended warranty for 5 years and we had warranty maintenance done on all pieces at about the 4.5 year mark. All pieces are almost unusable now and the feedback we get from customer service is "they just don't make things like they used to". I now have to buy a whole new living room set. I don't know if other furniture stores are different but I expected more. I will be shopping elsewhere and looking into a company that expects more from their product.

My first experience with Ashley Furniture was a chair I bought from the Riverton Utah store. It was nice and sturdy with good fabric, so it seemed. Within a year or two the foam in the chair degraded to the point that I was sitting on the wood practically, this was at least 6 inches of foam at least. All the screws came loose so I had to put Locktite on all of them. Then within another year or two the fabric wore out to where you could see through it and it now has holes where you sit. The wood is still nice and the screws are holding. It will cost as much as the chair to re-upholster it. Ashley said they can't do anything about it, they should back up their product much better. No chair with medium use should have done this in this amount of time, we have had it for 4 years and it only took three years to do what I have explained.

We bought a sectional and the covers start to peel off in 6 months. We called for a warranty claim and after continuously call for 6 months, they send a tech and then after 4 months from the visit of the tech we received only two covers and l asked the tech, "What about the other sectionals?" He called the manager in PR and the manager told the tech those sectional are out of warranty. I was mad because it took them 6 months to see my claim and the 4 months to send me only two covers. Therefore, we called Ashley Furniture in US and the answer was: All the Ashley Furniture outside US are franchise and they aren't responsible for the Warranty. I told the person that PR is a US territory, the answer of the person was hang the phone. And after 2 years we have a garbage sectional and still paying to the bank.