Ashley Furniture Reviews

On 11/12 14 I purchased furniture from Ashley's and was told everything was in stock. This was important because a new tenant was moving to the house on 12/01/14. Left delivery date open, so that new house could be cleaned and vacated. Was under the impression that the living room set included a loveseat/recliner. On 11/20/14, furniture was delivered minus end tables, lamps, coffee table, rug, throw blanket, and lamps. A question arose about the loveseat. I expected a loveseat/recliner and received a regular loveseat. I call customer service and was told that the piece should have been a loveseat/recliner and to refuse the loveseat. Ashley would deliver a loveseat/recliner in the near future.

Switched item I purchased for a lower model and then refused to credit my card. The customer service number takes an hour to answer and they suddenly hang up then they do this over and over and get away with it. This store and company needs to be shut down permanently. It is by far the worst store out there; the fraud I saw with my own eyes and heard with my ears is unbelievable. Whatever they say it is a lie they were trained to say. I'm calling every news station as this has to get out for the holidays.

We recently bought a mattress from Ashley's. I did not know anything about the mattress and information on which one is good for back sleepers, side sleepers etc. I believe the customer support representative should have provided enough information on the firm level of mattress and which one will be good. Also he did not provide any information on the return policy. We bought a Ashley sleep foundation plush top mattress and end up getting the next day with lots of back pain. On contacting Ashleys furniture they mentioned there is no returns on mattress. Had the representative provided more information on the returns policies, we would have took a different mattress. Never going to Ashley's furniture again.

We purchased a living room set from Ashley a month ago. When the loveseat was being delivered by their servicemen, they scratched it. We submitted a claim to have it repaired/replaced. For three weeks now we get the run around that someone will contact us to address the issue, yet we never hear back from anyone. Customer service is untrained, unprofessional, rude, unacceptably slow, and disinterested in our issues. I am a lawyer and travel a lot. I should not be spending 2 hours a day on the phone, or an hour in the store each day to resolve an issue which should have a quick and easy fix. Maybe Ashley Furniture needs to look at their reviews, as it seems I am not the only angry customer here, and address these very pressing matters with its customer service employees!

We purchased Ashley's Westbrook Sleeper Sofa from American Furniture Warehouse in 2009. The Brand was Ashley Furniture Industries, Inc. The couch fabric started tearing before we even had it paid off. Tearing is not included in the limited warranty. The sofa bed mechanisms came loose about a year later. Don't buy this brand, you will regret it.

On October 14, 2014 I visited Ashley Furniture in Prattville AL and I purchased this grey sectional and I had to wait until November 1 2014 to receive the sectional and when I received it the sectional started to sink in the 2nd day. I contacted Ashley and told them about it. Well they convinced me to allow them to switch it out. Well they did and the new one did the same thing. Well by then my 3 days that they give you to return it had already passed and I have been just calling and calling them trying to get them to allow me exchange it for another brand or just have them give me back my money but they won't. So now I am going to call the Better Business Bureau to see what they can do for me.

Purchased washer and dryer from Ashley’s furniture. Paid around $1700 when we bought them in November 2013. Three months ago, we had issues with the washer and dryer. The washer wasn't filling properly, we were getting white film on clothing, and we had a fire in the dryer. We had issues with the dryer before, like it just wasn't working. Finally, when the fire started in the dryer, they figured that the dryer was a safety issue so that they were going to replace that. That was Maytag though, not really Ashley Furniture. So Maytag came along and they ended up replacing both the washer and the dryer. They sent a store credit to Ashley Furniture. However, Ashley Furniture told us that we had to buy the exact same product and Maytag definitely did not want us to buy the same product. They wanted us to buy a completely new product but Ashley would not hear of it. So we ended up getting the same product in.

In 2011, I purchased about $4,000 worth of furniture from Ashley Furniture in Altoona, Pa. I was told to purchase the 5-year warranty, and if anything were to go wrong within that 5 years it would be covered.

I ordered a bed and nightstand on 10/2014. I was told to expect delivery 10 days after 11/17/14. That concerned me because I needed it by 11/25/14. The delivery date kept getting pushed back into December. Finally on 12/2/14 I cancelled the order and was told a refund would take up to 21 days!!! This is unacceptable. They took my money immediately and I must wait 21 days for a refund. How can this be legal? I will not purchase anything from Ashley Furniture in the future.

Bought these 2 pieces, first time in a Ashley Store. They looked ok in the store. Waited 2 weeks for delivery. 1 table, box was damaged but we thought it couldn't be that bad, the piece screws we're completely out, cheap wood, staples (cheap) we had to glue everything together again, and re drill holes for longer screws would keep this piece together. Desk, was a little better, all the screws already fell out, but no scratches like the first piece. I guess you get what you pay for....crap. Will never buy from Ashley Furniture again, and I will tell all of my family and friends. Never had this problem, when I shopped at Fashion Furniture... think I will go back to them. Cheap made CRAP.

Purchased a Mattress from Ashley's and my wife was torn between two mattresses - one pillow top and the other without a pillow top. The sales rep. said Ashley's is big customer service and would exchange the Mattress if we were unhappy. We selected a non pillow top and it was delivered. My wife woke up this morning with her hips aching so we contacted the store. We were told the store policy is NO RETURNS on mattresses. NO exceptions! Why didn't we go to RC Willey's or Mattress Firm????

We ordered 2 couches, recliner and 2 end tables at the end of October. We were told they were behind so it would not be delivered until 11/19/14. We had our furniture moved out and ready for the new furniture and it never showed and no phone call. We called the store and they said they were unable to reach us. They were calling the wrong number--our home number but we had told them to please call either of our cell phone numbers. I gave the store the correct number and they said they would put in the computer. We never got a call, so I called again. They said they couldn't reach us again--calling wrong number again.

Sales and store manager lied to me about being able to change out my loveseat for a 1.5 seater. The delivery guys damaged both loveseat and couch to the point it's not useable. The customer service was HORRIBLE especially RODY or RODE. She is the worse customer service there can be. She actually has ZERO customer service because she does not provide any customer service.

We bought 2 matching sofas on September 28, 2011 in Jacksonville, FL. We moved to New York in Feb. of 2012, the sofas made the trip just fine in Pods. In June, 2012 the motor on the right side of the power sofa stopped working, Montage replaced it (we have the insurance). Then in December, 2013 the motor on the other side of the sofa stopped working, once again Montage replaced that one. The other sofa is not a power sofa. Now, about 6 months ago we started noticing the fabric flaking off the sofa where our heads sit. I contacted Ashley and they only guarantee the fabric for one year! I must say I will never buy from Ashley furniture again. The other sofa is beginning to flake in the same area as the power sofa. The photo shows the most wear on the right side where we mostly sit, of course! Very, very poor investment to purchase from Ashley.

We have had this furniture for less than two years and the wood at the bottom is already chipping off the stain and it's not very roomy. We don't have small children so not sure what the problem is. We won't buy from Ashley again.

I purchased a bedroom set & when it was delivered, I found that the railing was severely damaged, so I returned the part & told the company to request a replacement railing to be delivered. However, the company never confirmed for the replacement delivery schedule until I called 5-6 times and asked. Every time I called, I was told "The customer service agent/manager is not here..."

My new bedroom set and living room entertainment center was delivered Wed., Dec. 3rd from Ashley's Furniture. The first time I sat on the bed, the bottom frame broke and a board cracked in half. It was late so I called the damage and repair dept. the next morning. I was asked to email a picture and they would call back. I did not get a call back for a day and a half. I was told as a courtesy they would ship me a new side board. I said "as a courtesy, you have got to be kidding me." I buy a brand new bedroom set and they aren't going to come fix my brand new broken bed. Not only were they not going to fix it but she said it's not covered under mfg. warranty. I got on the phone and got the runaround. Not one time could I talk with a Store Manager. Then I was finally told they are coming out on Dec 24 that is 3 weeks after delivery. They will come and try to fix. If they can't fix it then they are going to ship the board.

Purchased a chair and ottoman. Delivery charge of $70 added without my knowledge. Plus the delivery date was almost a 3 week delay, but I only had 24 hours AFTER THE PURCHASE (NOT the delivery) to cancel the transaction. NOT going back!

I am a previous employee as well as a customer. I will speak honestly concerning both aspects. Ashley Furniture is a cheap and greedy company who builds furniture in an assembly line and pays the assembly workers by the piece so you can imagine how it is thrown together. They claim 'built in America’, and the misleading part of that statement is that though it is thrown together here in the United States, many pieces and parts are shipped in from overseas and used to build cheaper quality furniture. I bought a loveseat, and returned the first two at delivery. The 3rd still isn't as it should be.

Just purchased over $6000 of product on my son’s bedroom suite and our bed. Our son’s furniture was not correct when it finally arrived and we sent back. Sales lady (Angela) on first day we were there was very slick and told us what we wanted to hear "you have 90 days to bring back" on a TEMPUR-PEDIC and moving base. We purchased and gave it 2 weeks and figured out that for sure we could not sleep on it at all. Called Ashley back they said "well give it 2 more weeks and lets see if you get use to it." So we did, still can’t sleep on it. So we went in to the Ashley store. Then they tell us the $1500 base is not refundable!

King size bed frame broke within two weeks. Purchased a king size mattress, box springs, frame, foot and headboards from the North Branch location on Nov. 2nd. Two weeks after delivery the bed crashed to the floor, the frame broke along with middle supports. Called customer service and they did give an in store credit. Went to Woodbury Ashley furniture to get a new metal frame. North Branch Manager said that frame that broke is not heavy duty. I'm 190 and fiancée is 150 and has back problems. They wanted us to pay additional for metal frame that I found unacceptable. PS CS manager was very rude and uncooperative.

Nothing - I will never do business with these people EVER. I contacted them multiple times and kept getting reassured that they will be back - never happened. I wasted all day waiting for them - never showed. Only thing they could say for themselves is that they have new drivers and never accepted full responsibility as a business. Whatever - this is bad customer service all around.

I had a very positive experience at Ashley furniture and felt compelled to write a review to balance out all of the negative experiences other consumers had. I do admit some of the salespeople will drop you like a hot cake if they suspect you aren't buying there and then. My first salesperson guessed that and quickly stopped helping me and disappeared into the large showroom even though I had more questions. I ended up walking around alone, not pressured by anyone and found a couch that fit better than the $4k one I was going to get from Macy's. This sectional and ottoman cost me $1,600 with delivery. What a steal! And it is MUCH nicer looking than the expensive one I almost bought.

Terrible customer service when it comes to product support, nothing like the day I made my purchase. They made the extended warranty sound like the perfect addition to my new leather living room set. After only 3 years the stitching is coming apart after little use so I called my local Ashley store, they gave me a number to call, the man there told me to send pictures of the defective area and gave me an email claims@gbsent.com. I was told they would get back to me in 48 hours. I've tried to contact them several times but after a month I'm done trying. I closed my Ashley credit card and am trying to get the word out via web and locally. I wish I would have read the reviews on this company before my purchase. Don't waste your hard earned money, "STAY AWAY FROM ASHLEY". Don't just take my word for it. Read other people's reviews too...

This is cut and dry. Ashley Furniture in Delaware advertised a Black Friday special of 60% off the entire showroom, and after purchasing several items, my receipt indeed indicated that I received a 60% discount off of the regular prices. But, the manager admitted that the regular price is determined by taking the rock bottom sale price that Ashley will sell an item for, and then divide that by 40% to get the alleged regular price. Come on man! Just put the discount price on there instead of luring people to the store with a promise of a 60% discount across the showroom.

Super irritated with these guys. My parents were coming to town and I needed a mattress in a week. The sales associate sold me a mattress first of all saying "it's ready for pick up and you can take it with you." After I decided and was ready to pay for it, they told me they can only deliver in a week and I have to pay delivery fee of $139. I was pissed already but decided to go ahead.

We purchased a Tempurpedic bed with adjustable base and spent $5000. I felt the Tempurpedic was pushed on us and we eventually gave in based on the reassurance that it was the best bed on the market. After sleeping on it for 2 weeks, I developed back pain. I am 29 years old, 105 pounds and have never had back issues! I felt like an 80 year old woman! We were informed we had to sleep on the mattress for a minimum of 30 days before exchanging. When we went in for the exchange, we had to pay $300 to restock the bed. That was annoying, but we understood and didn't argue. The bed I wanted in exchange happened to be on sale (originally $2400, on sale for $1999). They said we didn't qualify for the sale price!

I purchase a power recliner sofa from Ashley in December of 2012 and now one of the recliners does not work. I purchased a Guardsman warranty that was supposed to take care of problems like this but they will not repair my sofa. I was told I would get a store credit or keep the broken sofa and I would get $175 back? What? The store credit does not help since any sofa would not match the love seat I also purchased as a set. This same thing happened to a neighbor of mine and Guardsman replaced all the power parts on her sofa. Why am I not getting the same treatment? This is a scam!! I will be forced to settle for a sofa that does not match! Why can't I just have the parts replaced? This is not right. I will be contacting a lawyer.

After reading the 800+ awful reviews and had my own experience today, I can't imagine how Ashley furniture is still in business. After waiting for 4 weeks for delivery, we were informed (because we called them; not because they called us) that a few pieces did not "make the truck." The truck arrived today, and the driver informed us that even more pieces are not here, and they don't have any record of it. Home delivery is everything in this business, so I can't understand why they haven't been able to figure this out.

After spending 6000 on furniture, these people act like I only spent 600. Wrong items and defective pieces and I'm STILL waiting for satisfaction. I have made several calls and NOTHING!! Whatever happen to making the CUSTOMER HAPPY ESP WITH dissatisfied purchase? Things have been wrong with the START of delivery. Didn't set everything up. Furniture defects, several calls to customer service and store and no compensation. Never will buy from them again.

We received defective sofa and loveseat from Ashley, phone customer service within 24 hours, were told that they ordered replacement parts which should be delivered soon. Later we were told that we need to wait for another 4 weeks. After waiting for 4 weeks we got a call and were told that we need to wait for another 2 weeks. When the parts finally arrived they said that we need to wait for another month for technician to come over. When I asked if I can return the product I was told that we cannot, because we have been using it for more than month. Never going to buy anything in the store.

I bought two new sofas from the local furniture store and the sofas were Ashley sofas. The area of the sofas where the head rests are peeling. Really??? I spent over $3000 for garbage! No way these sofas are real leather as advertised! You would expect leather to hold up for many years, but not with Ashley sofas. Steer clear of Ashley furniture. Aberdeen Washington.

I bought all the furniture for my house 2 years ago. I had a problem with a chair for almost one week. I was trying to solve the problem and finally achieved, but three weeks ago I purchased another furniture sugar land locations, and this was the biggest mistake we could make, and cancellation policy, can only be canceled within 48 hours after purchase. These people just called us after 48 hours to tell us that they would not do the delivery of our furniture and obviously had already passed 48 hours. They did not accept us to the cancellation of the order. They have promised to deliver our furniture in 3 different times and always they canceled just two hours before the delivery.

I bought furniture back on November 1st from the Burbank, CA store. My delivery date was the 16th. My items were delivered, and set up, but as I was inspecting the furniture, the delivery team left before I could reject the items for poor quality. I immediately called the store and asked them to send the delivery team back to pick up the items. They said they would contact their dispatch and see if they could reroute delivery, but emphasized that I should have rejected it while they were on-site. The store called back a short time later and said they would not be able to reroute them today and would call me back with a date and time they would be able to come pick up the items. I waited the rest of the day with no word from the store or warehouse dispatch contacting me.

I suggest thinking twice before purchasing furniture from Ashley. Prepare yourself with poor delivery, broken items, defected items and nice speaking customer people who promise the world and deliver nothing but broken promises. I suggest looking elsewhere when purchasing furniture. Here is a quick list of reason to support my review.

We have purchased several pieces of Ashley Furniture including sofa, love seat, recliner and full bedroom suite. Within one year of owning our bedroom set the slide for one of the drawers broke. I called customer service and was told that since it was an interior piece it couldn't be replaced and it was not covered under warranty since it was not a replaceable part. I had to take the slide off myself (2 screws one of which was stripped on installation) and have a wood shop recreate the piece.

Customer Care Department is Horrible. I have been passed around, hung up and lied to about my credit card being refunded and my TV stand picked up. I have spent hours on the phone on 5 different occasions. Still no follow through and not picked up. They delivered the wrong item and refuse to correct the problem.

I bought a bedroom set from Ashley like 4 months ago and when I received got a lot of damages. Then I went to the store and told the manager about that and she said, "ok I'm gonna exchange all the items for you," and they didn't. After that they called me that they have only the headboard with them to change and after 15 times going to the store talking with the manager and everybody there, they changed only two items for me. Then they said they will change other items for me and they gave me 5 dates to exchange the items and as usual nobody shows up. Then I canceled the purchase and I paid 250 $ down payment and have about 1902 $ finance account with TD bank and I had to go to the store and call them about 25 times to get my money back finally but TD bank charged me 25 $ late payment and I canceled the purchase like 10 days before have to pay (so thank you ASHLEY). You gave me a good lesson in my life.

They will not giving us our money back. We have reselect two and both sofas leather Peel off. Now we are Having to get a lawyer to see if we can get our money back. And they want us to reselect again.

We went shopping for a leather sofa and two chairs at Ashley. The first thing we asked the salesman for was high spring quality, support and durability because we had just thrown out a sagging sofa. He diverted the discussion to the types of leather without answering the spring question and sold us on a "top quality" top grain set. It was very soft to sit on in the store, which should have tipped us off, but we assumed that he had led us to a well constructed set because we had asked him to. Big mistake! The furniture was delivered and we found that we couldn't sit in it for more than an hour without it sagging into a painful position. I looked under it, and there were no springs at all, just some weak elastic straps and the cushions would bottom out right onto the frame! Their return policy is only an 80% refund, only for store credit, and we had to pay the return pickup. Now we're stuck with having to pick out a better piece from them but I don't know if they have anything worth taking home.

Received furniture 1/22/2011. 8/2012 I noticed the back cushions (3-sectional attached cushions) of my sofa started to have a permanent crease in the top center and shortly afterward the leather started cracking and peeling off. Later I then notice cracking between the cushion sectional of the sofa, cracking on the arm rest and area of peeling on the remaining back cushion. The chair back cushion has the cracking and peeling in the top center of the cushion. It also started with a permanent crease prior to the cracking and peeling of the leather. I was asked to send pictures which I did to:

I originally purchased a sofa and over sized chair and ottoman, but after finding out the RAC Acceptance was such a rip off with having to pay almost three times back with financing, I cancelled the order. Now three months later I am contacted about paying for furniture that I refused delivery on three different occasions. Ashley and RAC should be ashamed for this kind of nonsense.

I purchased an Ashley dining room set from a different store. We have been delighted with the quality and craftsmanship of this set. Recently, we wanted to add two exact chairs to the set of six. We contacted Ashley directly who shipped us the two chairs in a week. The delivery men even assembled the chairs for us (we had to do that with the first purchase). I am very impressed with Ashley and will use them again.

As the case with many customers, only after purchasing did I find out that my bed would not be delivered for 2 weeks. I accepted. The bed looked beautiful upon arrival + assembly and we were very happy. A few weeks after, we started feeling aches and pains on our bodies and also noticed that the bed was sinking in very badly. My boyfriend being heavier than me, I found myself rolling towards him like we were sleeping in a hammock. We tried ignoring the discomfort for months until finally I called them to tell them that I wanted to return the bed. They informed me of their no-return policy which I thought was outrageous. From here on a battle started. They sent a tech guy from an independent company a total of 3 times to inspect the bed. He said over and over to us that the bed was defective and advised us to return it. But every time I called Ashley Furniture, they continued to say "the bed is not defective" and "the report from the technician states that the bed is not defective".

I purchased Ashley brand furniture from a store other than Ashley Furniture in September of last year. In late August I noticed that the material on the recliner chair (that I had thought was leather, but was not) had worn off part of the arms of the chair. I contacted the store and they were no longer in business. I contacted Ashley Furniture direct and they said they could honor my warranty since it was under one year. Well, finally after about 4 weeks, a technician came and was attempting to install the material that they forwarded to me. The technician immediately noticed that the material was not the same as my chair. I contacted Ashley and they told me I had to submit photos of the chair next to the material that would show the problem and then they could order more material. I kept telling them that this is just going to happen again because it is defective material, but they wouldn't listen.

Delivery was scheduled and confirmed but never came. 3 days later it's here but damaged. Same day service is a crock! Lost 3 days of work! Don't shop at this store!! Better furniture elsewhere! Compensation, a gift card to your store?? I'm never shopping there again!!!

We paid for delivery and setup of a bedroom set. The supports for the mirror to be attached to the dresser were not in with the delivery. My wife was told by the installer that he would be back to install the supports. I called 2 weeks later to inquire when installation could be completed, there was no knowledge of the incident. I was told that I needed to order the supports then call to have them installed. I was told that I could expect them within 7 - 10 business days. Called back 2 weeks later to find out the status, and was told that items had been backordered and the earliest that they can be sent out is Dec 8. I was told that I should have been told this when I first called. I told them that I would rather not wait that long and would like a refund or exchange. I was told that this could not be done. It seems to me that I should not be inconvenienced and get stuck with an incomplete order.

I contacted Ashley & since it was a new purchase, we were delivered a brand new couch! Excellent customer service. It is now November & after having the couch less than year, we are experiencing the malfunction of the electrical side of the couch. This is only covered by the manufacturer's warranty, not the one we paid for! The repairman is scheduled to come tomorrow afternoon, & my assumption is he will have to order parts for a recliner that is not even a year old. Since my husband & I are the only ones who sit on this recliner; I now doubt the stability & what we were told. This is very upsetting to us both.

I bought a $600 mattress from Ashley furniture. After less than a month the mattress is sagging in the center by about 3 inches! Not an expensive mattress, but not cheap either. Plus $175 to deliver!

Purchased a power leather reclining sofa. Peeling after one year. I am a retired single household, so no heavy usage. Was not advised that this was bonded leather. Of course Ashley would not provide any kind of service. Will never purchase from this company and will advise others to stay away as well!

My sofa is only two years old. I feel like I am crawling out of hole after I have been sitting on it. I have to stand up to get the recliner down. My old sofa of 21+ was much better than this one! I complained after a week of delivery and they said the recliner would get better after the newness wears off.

I purchased furniture from Ashley Furniture on September 1, 2014 and was given a delivery date for a few weeks later. It's been two months now. I called to inquire and was told I would have to talk to the manager. Of course the manager was never available and never returned my phone calls. Very frustrating experience! I received a call today saying my furniture will be delivered on November 4, 2014, more than two months after purchase. I will never buy from Ashley Furniture again!

I purchased new bedroom furniture at an Ashley Homestore on October 12, 2014. Two random young men in a Ryder rental truck showed up at my door yesterday to deliver furniture. They did not identify themselves as being from Ashley Homestore and were not wearing any kind of identifying clothing. Frankly, had it been dark out, I would not have allowed them in my home. I asked to see the furniture before they brought it into my home. They let me up on the truck, where some furniture, unpadded, scratched and dinged was sitting and indicated that was my furniture. I did not purchase used, scratched and dented furniture. I took pictures of the damage with my cellphone and sent the truck on its way. Then I went to the store.

A couple months ago I walked into Ashley's furniture and purchased a set of sealy mattress. I paid cash over $600.00 U.S. dollars. Not even a year and both my mattress are broken, the box spring is all broken and the springs on the mattress are coming out. I contacted corporate and they refuse to help replace or fix my mattress. They said because there is a small coffee stain on it! Really, I would not recommend anyone buy anything from this furniture store. Their products are CHEAP! They don't explain to you little details like if "you have a stain on mattress your warranty is terminated". Really it's ridiculous. I'm taking further action on this store! This store has by far the worst customer service personnel that doesn't care about their customers. RED FLAG! Don't buy anything here.

I got a living room suit bunk bed set lamp. It was 2700.00. I pay over 6000 and they say I still owe 3000.

I went to Ashley for a living room set. Upon my arrival I found the perfect red set that I've always wanted. I decided to purchase the set. The day of delivery I was contacted by a rep letting me know my delivery was on the way. An hour or so later another rep contacted me to see if my delivery arrived. I explained that my delivery did not arrive. A few moments later a customer service manager contacted me explaining the store and warehouse had a miscommunication and in order for me to receive my merchandise I would have to pay a redelivery fee which I did not understand WHY I would pay a redelivery fee for something that was never on the truck to be delivered?

We bought new living room furniture from Ashley in Bel Air, MD. Never bought leather furniture before so we went to Ashley and the salesman talked up the set really good. Told us how durable it was and it will last forever. So we bought it and I got a recliner to match it. 1 year later it started to peel. To find out it wasn't even real leather. It is Durablend. It's crap. My recliner is horrible, and the couches don't look much better. It is the worst furniture I have ever bought. And of course they won't do anything about it. So cheap. Do not ever buy from there.

Purchased an oversized, leather, electric powered recliner from Ashley in Arcadia, WI. Within a short period the left side of the seat cushion slumped, resulting in having to sit at an angle. Then, the ultra paper thin bonded leather began to delaminate. This was sold to me as solid leather. NOT! Within two years the headrest area and arm cushions have pealed away. The thin material appears to be vinyl, not even bonded leather. All of the furniture stores I have visited advise to stay away from Ashley because it's considered low end. In fact, they ALL discontinued Ashley due to excessive problems. Another American product that succumbed to Chinese quality.

I have made many purchases from Foxboro furniture. I saved for months and months. I picked out what I thought was very nice furniture, within a few months the cushioned distorted very bad. I called foxboro furniture, which by the way was always a pleasant experience. They sent me all new cushions but that wasn't the problem. Same thing happened, I didn't do anything about it again which was a mistake. I paid 1700$ for the furniture and was very happy at first but the materials used in the throw pillows and cushions were substandard. It looked nice but I had to buy all new throw pillows and the cushions are so out of shape and so uncomfortable that it's embarrassing. I don't even have any children in the house anymore.

I went to Ashley Furniture Stores in Colton California on Monday. My experience was Super bad, rude employees, they had me waiting and I was never help. They were talking among each other, they actually told me to go to another furniture store. I'll find better option because they don't have much. I will never go to this store again and I will make sure to tell all my friends.

Middle River, MD Store - DO NOT BUY FROM HERE! They will fraud you out and rip you off. I purchased a bed and sofas from them more than 2 years ago. Recently the mattress started to sag, so I called them. I have since moved out of their service area so they want me to bring the mattress to Maryland to be checked out. I now live in NJ. So I called the manf, the manf is saying the sku on the receipt isn't even valid, also the mattress has no warranty whatsoever, because the sku means it's a floor model or display. This place is a fraud, absolute fraud. Do not buy from them. They sold me a bed as new. FRAUD. Save your money and go somewhere else.

I purchased the recliner which was made by Ashley but did not buy it at an Ashley Furniture store. After about six months the leather on the back where your head rests started peeling off. The store where I purchased it replaced it but said they would not replace it if it happened again. It did, it looks awful and now I am forced to buy a new recliner.

Beware!! Ashley Furniture's service department is terrible!! We had bedroom furniture delivered and they made 17 dents and scrapes in our wall paint (it was a brand new house!!!). When I called to bring it up they said it was "not their problem"! After 3 weeks of fighting they told me they had to fix it because "when people are as relentless as me, they have not choice." It was such crap!! They finally sent a painter but there is still damage that they refused to look after!! There was also a lot of damage to the furniture itself! I wouldn't order ANYTHING from Ashley again due to the damage, rudeness and need to fight for proper service. CHECK YOUR HOME AFTER DELIVERY!!!

We bought a leather sofa and love seat. Both were extremely substandard. The leather faded and the cushions cracked within two years. The seats also caved in. Spent $2500. Please investigate the no interest, no payment. Read the fine print. It's due from the date you purchase. Not from the due date on the statement. Two years and we are now having to replace! Do not go to Ashley Furniture.

I purchased three pieces of "leather" furniture from Ashley Furniture and my furniture looks awful. The "leather" is peeling and shredding and Ashley Furniture refused to compensate me for my furniture. They said that I was out of my one year warranty. I will NEVER purchase anything from this company again. I had to call them several times to try to reach some sort of resolution and to no avail. I do NOT recommend this company to anyone! If you don't want to have to replace your furniture within a couple of years, do not purchase your furniture from Ashley Furniture!

My husband made a purchase on August 30th. We ordered a lift top coffee table and a sofa with a chaise. The furniture was delivered 2 weeks after purchase date. The day after the furniture was delivered, the coffee table broke!! It broke after 24 hours of having it! A spring fell off that lifts the top. I called Ashley and we set a date for a repairman to come out. The repairman does his inspection and says "We will have to order a new top for this table because the spring is pressed in by a machine. I will go ahead and put that order in."

All sales final, they do not disclose this until after you purchase your item. If it doesn't got or you don't like it in your home, then too bad. Find a reputable furniture store to make your purchase.

Was so excited about our new bedroom set! It came in and looked beautiful! Day two I got in and tucked myself in and all the sudden the whole thing came crashing down. Normally my dog sleeps under the bed but he hadn't come to bed yet - thank God. I called the next day and they told me 2-3 weeks to get someone out to fix/replace the parts. NO SYMPATHY… Nothing. Will never buy from them again. Hate sleeping on the couch!

We have been trying to return a couch since 9/13, it is now 10/11 to a local Ashley's store where the the item was purchased. Due to the fact that the invoice has my name as 'sold to' and my husband's name as 'deliver to' (address is the same), the manager delayed my return request on 9/13 because he thought that we may have been in a fight and I was simply being malicious. I am not sure how to interpret that decision other than sexist, which is against the law. The person who the item was sold to has every right to return the item without enduring personal questions about their private life.

Do not ever buy from this company or any of their products. We purchased a media chest from our local Ashley store, but did not want the one in the showroom. The drawers were not tight and would move six inches side to side when opened. I asked if I could pick the chest up from the store and they said yes, but I would still have to pay $50 for having it shipped to the store instead of my home. I asked if the chest would be delivered in a box so it would be protected when I took it home in my truck and they said yes it would. I called the store after 3 weeks and they said the chest had just came in that day.

I've purchase a sofa and chair along with a 5 year warranty. Well the sales rep explain that if it gets a rip, stain or even ink, all I have to do is call and they will have it clean. Well, I called and spoke with a representative. She had to find my information because during my move, I put it somewhere. Now while we're waiting for her computer, we were talking, laughing at things and joking. All this time being recorded, but not an issue for me. Well, after she finds my information, she then tells me that they cannot warrant my warranty because of the joke I made and I need to have the movers pay for the cleaning.

I purchased a brand new mattress two years ago. It was an expensive top of the line memory foam mattress. I had spoke with the sales person extensively about my medical needs and was guaranteed that the mattress I purchased would hold up and last for many years. After looking at numerous mattresses I decided on this one. I was insured that if there were any problems I would be taken care of. Less than two years later the mattress started sagging and when I would sit up to read a book I would sink to the box spring. I had them come out and they examined the mattress. Told me they would get back to me in two weeks. Well six weeks later I still had not heard from them. At this point I can't even lay in the bed without it sinking to the box spring. When I was told that there was no recorded manufactures defects and I would not be able to replace the mattress. I discussed the problems I was having again with the customer service rep and was told there was nothing that would be done. I have an over $2000 mattress that I can't sleep on in just under two years of use. I am frustrated and angry. I will never shop at Ashley's Furniture again.

September 1st after much comparison shopping, I bought a love seat and sofa from Ashley. One small problem, the love seat would be placed on back order, and I should have it in 3-6 weeks. "Okay, deliver them together", I said. Time passes. Yesterday I received an automated phone call that my sofa and love seat would be delivered this Saturday or 41 days later (5 weeks, 6 days). Today at lunch I receive a human phone call telling me that the love seat is still on back order, and they can "deliver it November 22", (42 days from this Saturday). "Would that be okay?" My response, "No, I'll be at your store in 10 minutes". Well they refunded my money in full (what choice did they have?). When I pressed them on the fact that they got to use my $1196.00 free for 6 weeks, without any penalty they kind of shrugged, and said they're not authorized to do anything. That's too bad, because along with never spending a penny there ever again, I am authorized to warn everyone I know that if you buy something from Ashley, and they mention "3-6 week delay" you're being lied to.

I purchased a sofa on 9/10/14 and have spoken to at least 7 people in their customer service center and at the store. They told me their server went down and as a result they can't schedule a delivery for me, even though they said the sofa is in the local warehouse. I've been told so many stories from their various representatives that I don't know who to believe. Unfortunately I didn't look at their Facebook page or YELP until after the fact. Looks like they always have delivery problems. Today is 10/6/14 and I still don't have my sofa and they still can't tell me when I will. WELL, I went to the store where I purchased it and cancelled the whole thing. I used my debit card to pay for it and the money was taken out of my bank before I got to my car, but now it's going to take 3 to 5 business days to get it back. It should be treated "same as cash." So I guess they stay in business by using your money for a month.

I purchased new bedroom furniture July 26, 2014 from Ashley Furniture in Fountain Valley California. I spent over $4,500 and was very excited about this furniture based on its appearance and other furniture I purchased from Ashley over the years. On Thursday October 2nd I received a damaged media center and one night stand was supposedly on back-order. The bed was damaged and had to be rejected. On Saturday Oct 4, I was supposed to receive the rest of my furniture and was told during the delivery that the media center was on back-order. I received a broken nightstand and there was a problem putting the bed together. This will be the third delivery that I will be getting from Ashley Furniture. Apparently my time is only worth a $100 gift card (so I will come back and buy something else at the store?).

This has been the most frustrating experience I ever had. I will never buy anything from this store. I have always heard disappointing stories about Ashley. Now I know it is right!! So Angry right now :( The bedroom set is still not complete :(

Bought a twin mattress from the Palmdale, Ca. Ashley Furniture. Had it delivered and was told by sales rep that they would pick up my old mattress. Drivers got here, delivered new mattress but would not take old full size mattress because of lightly soiled and stained. Okay. I get that and understand that. My problem is, why didn't the sales rep tell me that they would not take the mattress if it had some light stains on it. What old mattress doesn't have stains on it I ask you?? And why are the sales reps not trained by store managers to have their sales reps tell the customers this before the purchase is made.

I ordered this bench online to work out on something comfortable and I was pleasantly surprised by the comfort of the cushion. I love this bench!

I would never recommend anyone purchase anything from Ashley's Furniture store. Ever! I received a damaged dresser, nightstand, and bed, wrong color sofa and chair. I spend darn near $2800 and five out of five items were missing or damaged. It's six weeks later and I still do not have my sofa and chair. Today, I was just told by the repair person that my bed set is a "matte finish" and there's nothing to be done about the scratched up surfaces. The store manager or acting manager is a complete jerk when you call to complain who told me and I quote "Unlike other furniture stores we don't uncrate our furniture from the manufacturer so we have no way of knowing whether the furniture will be damaged or not" and "I've been doing this 26 years and that's just the way it is." REALLY??? Sure wish I would have know that BEFORE my purchase!!! Don't buy from Ashley!! That's MY recommendation.

I purchased a pub table and the additional warranty. After having this table for 3 months it warp along the seam. They replaced the top of the table. Now the paint on the table is chipping, I placed 7 calls into customer service after the technician come out. It wasn't until I called the BBB that they called me back. Their resolve was to yet again replace the table citing that it was due to improper cleaning and placing hot objects on it. It's a kitchen table-- why wouldn't I place hot objects on it. I was not satisfied with their response of replacing again.

Ashley Furniture has failed to timely address damaged furniture my mother bought that was covered under an extended warranty purchased 1/12/2013. She has contacted your company since January of this year through telephone calls, emails with pictures of damage, and has been to the St. Johns Town Center store location twice to get help. My mother is retired and a widow and has become frustrated to the point of requesting my assistance with this matter. I have personally made four calls in the last 3 weeks and have yet to get past the point of a direction you are going to take on this matter. I called yesterday and still have not received a call back. If you chose to ignore our repeated attempts to bring this matter to a close, we will proceed through the appropriate legal channels to make sure that some type of conclusion is brought to this matter. We will be finding all possible websites to post our displeasure with Ashley Furniture, the amount of attempts to get assistance to this matter as I promised by Shelby last week if we didn't get a response.

I purchased a couch from Ashley and before the warranty ran out the couch started coming apart at the seams. They sent someone out who sewed it up and left. It came apart again only this time it was worse. They are telling me there is nothing they can do because now the warranty has expired. Basically they sent someone out to sew it up until the warranty expired. When I called them back they said although they weren't required to do so, as a courtesy they would send someone out to fix it again. The second person didn't do anything to it. He said the couch should have been replaced the first time while it was under warranty and that he was going back to the store to discuss this with them. When I didn't hear from anyone, I called the store. They told me that I would hear from someone on Wednesday. I still have not heard anything from anyone and as far as I'm concerned, they didn't honor the warranty.

Defective fabric, furniture doctor says the leather didn't cure. All split and peeling. Bought extended warranty, not 2 years old. No children, no in direct sunlight, no reason but defective material only one of 3 pieces is a problem. Customer service is terrible, wait times average 1/2 hour to get transferred to voice mailbox. No return call ever. Poor quality, customer service is non-existent, have been waiting month for repair to call back with a pickup date. At this point I have no faith it will ever get repaired or replaced.

I ordered a couch from Ashley Furniture in Tyler TX on Labor day weekend 2014. I paid CASH!!! Told the salesperson when I wanted it delivered... Today I receive an email stating it will be delivered @ a completely different time than I requested & since I work @ that time I will not be home. After calling the local store 4X & being on hold no less that 10 minutes each time, I talked to "Candy" whose customer service skills were very poor. I will get my money back & I will not pay the restocking fee. This is the worst furniture store & any one who purchases from them are in for a large headache. They are unwilling to be helpful & are rude.

Got very excited to purchase our very first sofa and went shopping on Labor Day weekend. Found one store that was having a "great" sale and found a sofa that we really liked. Went through all the paperwork and got a delivery date of 9/19. Took the day off work and got too impatient to wait around for them to phone with the time for delivery. Now being told by a rude person over the phone they don't know where our sofa is and can't give me any time of expected delivery. DON'T EVER BUY FROM THIS COMPANY!!! Their customer service sucks and all they really care about is making the sale - once they get your money, you are screwed!

I will never buy ** from this place again. Sales associates just care about that extra dollar they're making off you. 1) The sales associate never told my boyfriend and I that we had to pay the tax upfront when she bribed us to come back for a "private sale". Then when we go to buy our couch, this lady says "oh so it will be $180 today." For what? I was not giving them a penny out of pocket. The manager ended up letting us just finance it. We waited 2 weeks for our couch to arrive, it finally came today. I come home to find a HUGE scratch in the cushion, so heated. Called them, never received a phone call back. Still waiting. I'm about to send back this couch as fast as I bought it. My boyfriend asks the delivery guy if he could help just move our old couch outside, the guy says "only if you tip me". Buying a couch isn't suppose to be this stressful. I recommend people looking somewhere else.

I purchased a Revolution sofa and love seat in 07/11. Within weeks I started have problems with the leather peeling. I contacted the store and they referred me to the Premier insurance company. They told me I couldn't file a claim because peeling is not covered under the warranty. After complaining for the last three years the store reps told me that there is a recall and lots of customers have been complaining about these particular sofas. After calling they finally decided to give me a store credit of $718. I was told I can find something different and I have to get them back their damaged sofa.

We bought and paid cash for a sofa on 8-30-2014. On receipt it has pick up date of 9-4-2014. Each time I have called to check I get different answers from each person all the way to management. To this day we have not received the sofa. Poor, poor business conducted at this store in Longview, Texas. We will never buy another piece of furniture from these people. I really hope they read these reviews because someone needs to make some major changes there. Very upsetting to say the least. Can't trust what they say, can't get our money back and it is not our fault. They can't get together on what their excuse is for us not having it. They told me yesterday it was in Tyler, Texas if I wanted to pick it up from there. Tyler is at least an hour from where we live in Avinger, Texas but it is ok for us to spend our gas and time if we want it before they deliver another truck next Thursday but there is no guarantee it will be on next week's truck. Poor excuse for business. Called BBB and reported to them also.

Purchased a sofa in May. Too big for room when delivered. Sofa left unpacked. Went picked another one. Received in may. Had to call - cushions flat a month. Received new foam for sofa and chair. It is now September, flat again. Called. Ask if I could get another sofa, hoping it would be of better quality. The answer was no, sending someone to repair in my house. The sofa is nice color but of bad quality. I want to get a different sofa.

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The sales rep told me if I ordered the storage trundle, I don't need to buy a box spring for the mattress. She didn't have the storage trundle, only the trundle bed, but told me it was identical, just with drawers instead of an extra bed, and it ran the length and width of the bed. The day they delivered the set, I noticed several damages on every single piece. I sent everything back. They redelivered the following week, and again, everything was damaged. The third time, I received a dresser, the bed was damaged, but I had to keep it because we needed a bed, and the nightstand, and chest were damaged, and got sent back.

Our couch was delivered damaged. We did not notice until the service center was closed. We called the next day and they said no problem they would order a new couch. After two weeks I called to see when it would be delivered, they said they never heard from us. We again told them what happened and they set up a service man to come and look at the couch. He took a heat gun to the crease and it did lift it but the padding underneath was still damaged and there was a mark left. He is trying to say a dog did it. You can plainly see it is not a dog scratch! They want us to use our warranty to get it fixed. I am sure another piece of furniture was placed on top of it! It has been almost a month and all I get is "Someone will give you a call tomorrow"!

I bought a blended leather sofa from Ashley on Labor Day 2011. Three years later, the sofa is a disgrace. It is peeling at the seams -- and has been doing so for more than a year. It is also stained from my dark wash blue jeans and I have tried all the allowable methods to clean it, to no avail. I didn't use any harsh chemicals or anything but soap and water. I spent $500 on this sofa. I live alone and I am not a couch potato so there has been no unusual wear and tear it. I have read the other Ashley complaints and I am flabbergasted that such a well-known company would sell such shoddy merchandise. NO COUCH SHOULD FALL APART AFTER TWO YEARS! Needless to say, I tell everyone I know about my crappy couch.

Purchased a kitchen table and office furniture (2 desks, one with a hutch). Ashley Furniture has no problem taking your money for a warranty. When you call to get scratches fixed, etc. they don't cover items that aren't just one scratch. Scratches over time aren't covered (and have to be reported within 5 days). But they don't tell you this before the sale and after they have taken your money. However, the salesperson (Indian girl) will lie to your face about what the warranty covers - to get the sale.

The quality does not present itself until you get it home. JUNK. We take pride and care in our belongings, no misuse. The faux leather is flaking off in MANY locations. The EXTENDED warranty we paid for is worthless. The extended warranty people say it sounds like a manufacturer defect. Ashley says, "Sorry you only have a year warranty." The couches are two years old. Will NEVER buy another product from Ashley.

Terrible furniture! Ours was defective and we reported it to the store within 3 weeks. Weeks of technicians and new cushions didn't help and we eventually had to return it - with a 25% restocking fee which turns out to be out of the industry norm. Store Manager Kristy ** is unhelpful, dismissive and disinterested. (Jim **, the sales manager, tried hard to helpful). We've submitted a BBB complaint.

We went to the local store on a very busy Saturday. Picked out what would be our first new furniture purchase in a long time. The sales person was helpful but overwhelmed. All the paperwork complete we were given a delivery date and time. The night before our merchandise was to be delivered we got an automated call at 6:55 pm. Telling us that we would not get delivery until the following day. I had scheduled to take the day off in advance so I could be there for the delivery. Now I had I take two days off of work. At a considerable cost.

Problems with table top: Anything I put on it, it marks the table. Would not repair or replace. Couch sags, had to reinforce with boards. Mattress sags on one side. My son's bed rail broke and they won't even replace a railing on it. The furniture is not made well at all. I bought the extended warranty. They will not honor it at all. They are rude and will not honor contractual agreements.

I purchased a kitchen table and chairs with 3 bar stools and a reclining couch made by Ashley Furniture. Each had a one year warranty. The couch was barely used as it was in a spare room. Two months after the warranty expired the leather began to peel and roll off. The chairs tore at the seams and the leather on them began to peel off too. Ashley will NOT provide any opportunity to repair these. Stay away from this company--they do not stand behind their products and warranty them for the minimum amount before they fall apart. It was not cheaply priced, but horribly made!

We have had problems with not one, but two table tops from them. We have had terrible customer service, and had to wait over 6 months and pay to replace a top that we didn't even damage. Got the second one and the exact same thing happened. I've been trying to get it fixed or replaced, so I called the customer service line again, and have never been spoken to with such disrespect as I did with these ladies. I'm very disappointed in my experience with Ashley.

I was having a mattress delivered. I was alone and in a two story. A truck with 2 men and another vehicle with 2 or 3 men came to my door. Two of us went upstairs to show them where to deliver mattress. After they left I saw my purse had been moved and my wallet was hanging out of my purse. Luckily I did not have my cards in there and no cash. Still I felt violated. I made a call to Ashley furniture, was told someone would call me back. No one did. I called again, was told the same thing. I sent an email to the company with no reply. I actually called the third time. I never got an apology or a call back. I did make a police report and even the police department could not believe that someone never called me back. SO BE AWARE..... watch the delivery guys. Probably better just to shop somewhere else.

When you spend $800 on a love seat you expect it to be good service. This was anything but. The couch was in months after said arrival. Additionally the pick up facility was dirty, the people were very rude, and the wait time was about 2 hours. It was completely ridiculous and I will never shop with them again.

I purchased a furniture set from Ashley Homestore over 10 years ago and it lasted very well through 1 dog and 3 children. So when It came time to upgrade our furniture I chose to go back to Ashley thinking I would get the same quality product. I was sadly mistaken. I went there in search for microfiber sofa and recliner similar to what I had in the past, because it withstood dog hair from poking through the fabric. I purchased the Eli sofa recliner and 2 matching recliners. Within 3 weeks the fabric began to show signs of wear on the corners of the recliner. During week 6, while my dog was chewing on a chew toy, I noticed a small tear in the fabric of the sofa. The rough end of the chew toy had torn the fabric in three different places. So I pulled out the protection plan I paid extra for to find it would not cover the damages made by the dog's toy. I then purchased a sofa cover to protect the sofa from more damages. However as days went on, the tears continued to split even under the protection of the cover.