Ashley Furniture Reviews

Faulty furniture was delivered. I complained & their technicians saw & agreed it was faulty but they did nothing. They said they don’t do NO RETURN OR NO EXCHANGE. Their store manager was the worse kind & would just shout & hang up. WASTE OF MONEY & poor service. I recommended NO TO ASHLEY.

Bought a dinette set and desk on July 12, 2019 with a delivery date of August 9, 2019. Not delivered. Rescheduled for August 14. Did not deliver. Both times we reported no shows, we were lied to, were told delivery was cancelled because we cancelled order! Now, after two no shows, we can’t get our order cancelled or our credit card charge reversed. Spoke with Kim at Jantzen Beach store. Sounds like it’s time for a complaint with the BBB and the State Attorney General.

My girlfriend and I went into Ashley in the beginning of July and put in an order for our new apartment we were moving into in August. Furniture came two days after we moved in no problem except that the mattress was missing because it was out of stock and wouldn't be in stock until that evening. So no mattress, on top of that the bed frame came with the wrong bolts, thank God they were installing it because if it had been my job to install it then who knows how much time and effort would've been wasted before I found out it was the bolts. Delivery was Sunday had to wait until Wednesday for the bolts and Friday for the mattress. Of course they don't ask us what time works for us, they just give a window which half of it is while we're at work.

Placed an order online for SKU:B502-21, and needed to make an inquiry/chance. When calling the number 901-509-8870, it has wait times exceeding 2 hours and the mailbox is full (even called at 8 AM each day). There is also no response from customer.care@ashleydsg.com and an error trying to make a submission to https://www.ashleyfurnitureindustriesinc.com/contact.. I have also tried Facebook messaging on the official site. I repeatedly tried this number, among others, all to the same hours of holding.

The furniture buying experience was quite nice. Gary was an excellent salesman and we enjoyed our experience. The delivery however has been an ongoing nightmare like none we've ever experienced. It's almost feels like they take pleasure in screwing with you. I don't have time to write a long winded review chronicling my nightmare experience so I'll just leave you with one comment that should sum up Ashley Home Delivery.

I purchased my sofa 6.26.19, the customer service woman typed in the wrong color and arrangement. So I refused the wrong sofa. They informed me a piece of my sectional's correct color was on backorder and would be delivered for a month. I accepted this and asked to have it all delivered at once. Without ever contacting me, about half of my sectional was delivered. The sofa part of my sectional was not delivered due to a manufacturing delay. To add to this the company took no fault in the situation and even suggested that I could go and pick out a piece that they do have in stock in exchange for the piece that I was missing. Worst idea I have ever heard, since I had half a couch already in my living room.

We waited 1 month for 1 sofa and loveseat to be delivered. On the delivery date, waited until midnight and no one showed up. We didn't even get anything phone call about the delay. Dont purchase anything from this company please!!!

I bought a bedroom set and within 3 days the bottom legs fell off. Called for Ashley to come fix, they they didn't come. Said I didn't confirmed the apartment but I never got a call. Then they told me that it's normal for the bottom legs of the bed to come off. I am only 140 pounds and I can't even lay down on my bed. They won't take take it back. So now I'm stuck with a broken bed that I paid 2000.000 for. Please be aware of this and don't buy from this company.

I purchased three kitchen chairs from Ashley Furniture early in the month of April 2019. Within no later than a month, one of my chairs had broken. I reached out and was set up with someone to come out for repairs. It took about another 3 weeks for someone to come out because they had to mail in some parts. When he arrived to fix the chair he did not have the right equipment and told me he had to order more parts. I have continuously reached out since the incident happened and haven't heard anything on parts being order, another service man to come out, or a refund for a chair I really haven't been able to use in 3 months. Nearly the entirety of my purchase.

I ordered a couch, and bedroom set from Ashley in July. I thought it would not take long to get it, as I was moving Aug 1st. Unfortunately, the bulk of the order would not be available until Aug 13th I was told. Ok, that's disappointing, but I can live with it and make do until it arrives on the 13th. Well guess what... It didn't come on the 13th. I got a call a couple days ahead and was told "The order just didn't show up" and that "It could come in any day". I never heard anything else, so I called today. I'm now told it will not be here until at least the 26th. Over a month since I ordered it.

We have just recently moved to New Braunfels, and needed some more furniture, so the wife and I went to Ashley Furniture. Sales-man (Alvin) was very helpful to answer what questions we have. 15 July 2019 Delivery was sketchy - unlabeled truck, crew had no uniforms. Left trash blow into my yard and neighbors yard that I had to go clean up.

Bought new furniture and mattress at Ashley Furniture on 7-24-19. Said delivery was free. When I checked invoice they charged 249 Dollars. Then Ashley said Mattress would be delivered on 8-6-19 and furniture on 8-20-19, but mattress didn't arrive on 6 just furniture. Now they say mattress will be delivered on 8-27-19. I will never buy anything from these people again.

I ordered a loveseat, and have yet to have anyone call me to deliver it. I have literally spent over 4 hours in 3 days on hold waiting for customer service. 1st person I got obviously did not want to help me, I was given a number to call to schedule delivery. This was just some random person's cell phone number. Second person I got was very helpful and I had hope! He said they would be calling me about delivery shortly. And that he was going to follow up with me later to make sure they took care of it. Never received a call, that was 2 days ago.... Now I just want to cancel my order. Was on hold for 45 mins this morning and the call just dropped. Now I am on again going on 15 minutes. I will never ever buy furniture from Ashley again!

I purchased the Bellaby Bedroom set, a recliner and 2 end tables in July 2019. I had just purchased my house and wasn't living in it yet because I was installing new floors. So, my furniture gets delivered and I didn't notice all of the defects until 6 days later when I began staying at my new house. I walked into my bedroom and noticed the night stand was sagging in the middle. The top is completely cracked on the underside. The rails and foot board are cracking and there is glue all over them. Then, I check out the dresser and there is glue on it. I peel it off and the finish is bare underneath.

Love seat delivered damaged and Ashley won't do anything about it. Also Guardsman warranty is useless. Both of these companies have been on the take for many years. Beware, thousands of customers have been ripped off by these companies. Junk furniture with worthless warrants.

After a year buying this couch I notice when I had to flip the couch over to find my earpiece I seen that there was straps holding the material and wood together and the couch is grey, why is there green material attach as well. On top of all this I have a disable daughter who can't stay sitting on the couch for long due to the plywood jabs into her as well for me. $500 of my hard earned money that I'm still paying for on Ashley credit card. Now I'm in search for another couch but won't consider Ashley Furniture. Mind you I sat on it at the store. What they delivered was not the comfort I felt in the store. I gave 1 star because there was not a zero! Very disappointed Ashley Outlet in Port Richey Florida.

My brother purchased a sofa on June 20, 2019. On the delivery day the men delivering told him that the couch wouldn't fit through his doorway. They never even took the sofa off the truck to try. It took me seven phone calls and it was 14 hours after the non-delivery to get any type of answer as to what would be done next. I was told the sofa was damaged while on the truck and the delivery people were afraid to tell my brother so they lied about it not fitting. I was told a new sofa would be ordered. I asked that different team would do the delivery.

My Husband and I bought a house in 2016 and we're so excited to pick out our furniture to fill our new home. We decided to go with Ashley Furniture because visibly, the pieces we fell in love with were beautiful. After spending $5,000 on the furniture and $700 on a PROTECTION PLAN, I am kicking myself and should have done more research before choosing that product. When spending a decent amount of money on furniture, you only HOPE that it can withstand AT LEAST 3 years, but no. The Protection Plan I purchased does not even cover half of the items that need to be fixed, which is not what they make you believe when selling the plan to you in the store. So basically, I am ** out of luck.

We last bought furniture from Ashley 17 years ago from Morrow Ga store.. At that time great experience, great furniture. Still have it. When we decided it was time to replace our living room furniture we went back to the Newnan Ga store. Went in, looked around to see what we wanted. Talked with Robert who was very helpful. Did not purchase that day but went back about a month later to purchase on July 30th 2019 and talked with Robert again. From the get go we said we have to have it delivered by this weekend. If it can't be we aren't interested.

BEWARE BUYERS - should you need Customer Service, all you will hear from Ashley's customer service will be standard zombie lines of "I understand, I apologize" but... (cannot resolve). Their system does not allow to correct any matter with any sense of urgency. Also, their delivery team does not offer to use shoe covers and expect to traipse all across flooring through the house with their outdoor shoes. They said their company does not provided shoe covers for their delivery personnel so it is the responsibility of the homeowner to have floor covering! Bold, presumptuous, and what seems to be their company policy is, put the responsibility back on the customer. That was also exactly the policy their customer service rep offered when the delivery team left without taking our old mattress that our new purchase was replacing - 'it is up to the customer to remind the delivery team.'

Ashley home store online has horrible service. I done spent 30-40 mins waiting to speak to someone about the sofa sleeper. I had to return because it wouldn't fit in my apartment. The lines are supposed to open at 7am. But no one is picking up and they are still closed. This sucks I spent my money and gotta wait to either pick something else or wait to receive my money back. I'll never shop with them online again.

My dresser & chest arrived and it wasn't perfect. The drawers were put in incorrectly, one track didn't roll smoothly & there seemed to be some kind of small split in the bottom right hand corner. But I'm impressed. I called them expecting a hassle about my overall unhappiness with the condition of my dresser & chest. They had someone call me back within 2 days and set up to bring me a new dresser & chest.

We bought a loveseat online and it came in a box of a bunch of pieces that have to be put together. They are the Ikea of furniture. You can't return anything ordered online unless you pay to ship it back. The $325 item would cost over $400 to ship back. WHAT A SCAM. HOW ARE THESE CROOKS STILL IN BUSINESS????

It took over a week for them to respond to emails, would call daily and they would make you hold for 30+ minutes, only to be dropped every time. I finally got through to chat. Their service is Awful, rude, and they make it very hard to speak to someone. You'd think you can return to stores but not possible. If you want to return an online order, you are 100% responsible. So returning barstools that didn't work cost me half of what the stools are worth. When I returned similar items with Joss and Main they send you a label and it was probably shared cost because it wasn't astronomical to return items. Stay Away!!

Went to Ashley to buy Tempur-Pedic mattresses, slit king, adjustable bases. Total almost 7,000. Asked several time if these were Tempur-Pedic, told absolutely. Showed us the mattresses and bases, had massage, zero gravity, lights in the base. Arrived as promised, but we got bases that were not Tempur-Pedic, no massage or lights. They said they had ordered the wrong item and we would have to pay more if we want the Tempur-Pedic. Manager was very abrupt, said the only thing they could do was give us Ashley bases with massage. Salesperson said they told him another mistake and he was done. I said I would have purchased through Tempur-Pedic if I had know we weren’t getting what we wanted. I feel I was pressured into taking the Ashley brand by the salesperson and two male managers.

My fiancée and I purchased $5400 worth of living room furniture on July 7th. We were told 3-4 weeks for delivery which we thought was a bit excessive, but we went with it. I just got a call thinking we'd be getting our furniture soon only to be told there was a delay and now it's "maybe next week". MAYBE! I'm livid right now. We have an entire home we furnished with new furniture and appliances but nothing in the living room. And not even a definitive day and time? We get "maybe next week". This is unacceptable!

Bought a living room set. Had a problem in 2 weeks. Went back. Talk to the manager. Didn't seem to care, offered to replace the same crappie furniture. Why would I want the same crap! Next time I'll go to RC Willey get Quality Furniture. People will work with me there! Manager at Roseville store didn't seem to help. Very unsatisfied. Stay clear of Ashley Furniture!!!

This company is absolutely horrible. I bought over 2,200 dollars of furniture from them 3 years ago. I bought the 5 year protection plan and tried going to them cause this sofa is cheaply made and didn’t hold up. I got rips all over it from it just not holding up. I contacted them and they said the protection plan only worked for if you had a accident. Don’t ever buy the plan. It’s just a scam to make money. Also the furniture is cheaply made.

I bought $3,000+ in furniture from here and it was the worst experience I ever had. I bought a sectional couch, entertainment center, 3 bar stools, and a 3 piece desk. The day I was in the store buying my furniture I went through the furniture numerous times with the sales person to make sure I was getting the correct stuff. I was told nothing was in stock so everything would have to be ordered and it would take about 2 weeks. Over 2 weeks later I still hadn't received a call for my furniture to be delivered. You guys had another sale going on so I was price checking to see if anything was cheaper. The entertainment center was cheaper than what I bought it for which is the only positive thing that happened with this experience.

Sales in the store are excellent. However, when it comes to delivery and/or service, the right hand has no idea what the left hand is doing. If this had happened once, I could understand an employee making a mistake. For delivery, I was told if the time frame did not work, I could let them know and they could change it. Not so! They schedule for an entirely different day and the customer never has a choice as to the time frame. It is all based on delivery addresses. My sectional arrived and one piece cannot even be connected to the rest of the sectional because part of the sectional is warped.

Ashley Furniture has completely lost my business. They lied saying they would update our info to the bank they are serviced through. Harry (our sales rep) told us the info was correct (other than my new phone number which I got after the couch) and apparently it was not. After about two months of no bill my husband went to the store because the phone wouldn’t get answered when we called and spoke to them and they told us they had the wrong address. How? Because the couch was delivered to the correct address oh but they reassured us it would get fixed. Next month still no bill.

My wife and I purchased a bed online that was supposed to be delivered 8/3/19 at 10:15AM. The delivery came an hour and a half early, woke us up Sat AM. We were unprepared, in our PJ’s, unshowered, hadn’t had breakfast yet and scrambled to disassemble our old bed and take it to the dumpster. Only after all that, the driver tells us he doesn't actually have a bed for us, just a head board. We of course refused the headboard. We ordered a bed, not a head board. We called the customer service number and they told us they would give us a refund for the delivery fee and we'd have the bed delivered first thing at 8am 8/4/19. We sleep on the floor that night. The next day comes. We wake up early on Sunday to be ready by 8AM. Hours pass. Still no bed.

I will never buy from them again. I purchased couch and loveseat in May. The very next day after delivered I called to complain. It’s now August and I’m still waiting as to get fixed. As they won’t return unless you pay 25% restocking fee. They repair before returning. Cushions are bunching staples coming out of back. And it creeks bad which by the way isn’t covered!!! I’ve been to the store several times and have got nowhere with them either. Customer care center is a joke. They just read off a script. Buyers be aware and do not purchase anything from this store.

I purchased a couch and loveseat from Ashley Furniture and chose to refuse delivery of the loveseat. I was told to contact customer service for my refund. I have called several times, waited on hold for 30 mins only to be disconnected. I was charged for something I do not have. DO NOT SHOP here. You get what you pay for. Better off paying a bit more elsewhere where they actually answer the phone.

Just about every piece of furniture I have purchased has had to be returned due to damage. I had to place a call to the Ashley Furniture store here in Greensboro NC to order another dresser (3rd one) and will probably be waiting another 2 weeks to get it. The furniture looks nice on display but when it actually arrives it's so flawed. As expensive as it is, it should be flawless when I get it. This is absolutely the worst furniture experience I have had.

We purchased items online and were given a delivery date via email. We were never told the item was on back order and the delivery has been delayed over 6 weeks! No apology, no offer of a discount and they told me to contact the distribution center to try to get a discount. The distribution center says to call online. It took me 3 days of calling and waiting over 35 minutes to get a representative. Awful customer service. It is August 2nd and I ordered June 25th, still no items.

I purchased a bed frame for my guest bedroom. It arrived today and was assembled by Ashley's delivery team. One of the delivery men referred to me in spanish as the chicka. I overlooked it. I wanted the bed assembled. The frame was assembled wrong and I didn't catch it until the drivers had left. They put the mattress on crooked and when I straightened it I saw the terrible job they did assembling the bed. I called right away hoping they could come back and do the job right. The driver said he had 3 more stops in the area so I didn't think this would be difficult. Customer service said they are already back at the warehouse and couldn't come back. Somebody is telling a tale.

I paid cash for a dinning room set Ashley Furniture at their Lithonia Georgia store in July 2019, and I’ve been treated like crap because the color of the furniture in the store was different when the furniture was in my house. My husband signed for the furniture, and NO one at Ashley told me that once the furniture was signed for that it was up to the manager of the store to take it back or not, nor was I told that Ashley does NOT honor a 3 day right to return policy if you are not completely satisfied with your purchase. I called the store 3 hours after the furniture was delivered to tell the store manager that I needed to return the dining room set, and that I would come right back in and get the set that I knew would work in my home. The store manager said NO. I couldn’t return it. I told him I’d pay the restocking fee and delivered pickup, he said NO. I am so heart broken to be treated SO badly by a store that I loved to shop at.

I paid cash for a dinning room set at Ashley Furniture Home Store in Lithonia Georgia at Stonecrest Mall, and I’ve been treated like crap because the color of the furniture in the store was different when the furniture was in my house. My husband signed for the furniture, and NO one at Ashley told me that once the furniture was signed for that it was up to the manager of the store to take it back, nor does the company honor a 3 day right to return purchases.

I opened an Ashley credit card account with a $2000 limit earlier this year. I took my time looking at their website, trying to figure out what I would be buying to furnish my new home. When I finally went to make a purchase, several months later, my credit card did not work. When I called customer service to find out what the problem was, I was told that I did not utilize the card quickly enough and the account was closed and that I was welcome to reapply for an account!! I've never heard of this kind of policy before, will NEVER buy another thing from Ashley.

***Long Review Alert*** Summary: Ashley Furniture has THE WORST customer service. I was essentially given the giant middle finger for 10 weeks trying to get a replacement part and/or refund. DON'T SHOP AT ASHLEY FURNITURE. It will come broken and they will not fix it. They don't give a crap about you, go literally anywhere else. PLEASE. In Chicago I purchased a high top table for my new apartment. I went in the store to find it but they did not have it in stock. So they ordered online for me and sent it to my apartment. Once it was at my place I immediately put the table together and notice two broken pieces. I called customer service to get replacement parts. They told me I'd receive them in 2 weeks and so I thought it was settle. BUT THIS WAS JUST THE BEGINNING.

Don’t buy from them!!! Overpriced and poor quality. Purchased an expensive bed from them about a year again and can’t even sleep on it because the middle of the mattress has sunk. Called about warranty and they send someone out to inspect and said that it is sunk in the middle but not enough to replace under warranty. I guess it is perfectly normal for you to roll to the middle of your bed when you lay on it because the middle is sunk in. Maybe someone should tell that to my neck and back that hurts daily due to their poor quality products!!!

I will never order from Ashley again. Very unprofessional. Dont tell you until after your purchase that you cant pick up from that same store. Was a distance away. And when my sofa didnt fit I got the smaller loveseat and never was refunded the difference. Bad business all the way around. I will tell everyone not to order from there. Plenty of other furniture stores around.

Bought Tempur-Pedic mattress that was a lemon, made my back hurt like hell everyday. It's still been several months after reporting this to them but I still haven't received a new one. I'm thinking about taking to a lawyer about a lawsuit. Also my couch was damaged and it's taken several months for that too.

Major Vent Warning: I bought an Ashley Electric Rocker Recliner in May, due to shipping issues getting it here, it took about a month. So I've had the recliner about a month, maybe 5-6 weeks... Well last night the damn thing got stuck in the fully open position. (Pause for laughter) After putting my body into positions it hasn't seen in decades, I managed to remove myself from the crevice I was in. (It wasn't pretty) I got online to troubleshoot my problem... Easy peasy right? Yes, however, none of the video solutions worked. I think it's the transformer. Fine, it can be replaced so...

DON’T BUY FROM THESE SCAMMERS. We were scammed by Ashley’s. We bought a bedroom from them and the foot board was damaged. Also the staff didn’t assemble it correctly and I had to pay someone to come do so. We also bought a table and six chairs and when it arrived it was actually small for the room. I told the delivery guy we didn’t want it. He said they can’t take it back and if we called Ashley’s within 72 hours they’d take it back and offer a reselect. I did call within 2 hours and asked for a reselection on the overpriced furniture but the customer service were not helpful at all stating a ‘no return policy‘ (which was not written anywhere, and they were not clear about). The irony is the contract we signed and their website has a 72 hour Happiness Guarantee with 1 time reselect.

Recliners poorly constructed. In about a month, had to replace foot rest. A year later, recliner pulley broke and have been waiting for months for a replacement part and repair. Poor customer service.

First I would like to say that I am a big fan of Ashley Furniture. In fact, my whole house is furnished with all Ashley furniture. In February of this year (2019) my Husband and I went into the Dover, Delaware store and was greeted by a gentleman named Will. Although I did not buy anything at the time, I really did enjoy myself with, Will. My Husband and Will was acting up and if I didn't know either of them, I would have thought they were life long friends. Will really made our experience a great one. We explained to Will that we were waiting to close on our house before we purchased anything. He gave us a price and directed us to lay down on the mattress we want to buy and asked us to give him a minute. We waited for about 10 to 15 minutes and he came back to us with even a better price.

This has been the worst experience I have ever had. There is no communication between delivery and the store. I am having to personally call the store to TELL THEM WHAT THE DELIVERY TEAM TOLD ME. I have not received my items. I do not think I will. I have received the wrong items on multiple occasions. Ashley Furniture has ruined my moving experience. I am sleeping on the floor. My clothes are in my bathtub. I have NO furniture. It was supposed to be here a week ago, and I keep receiving texts and phone calls that it is getting delayed. I have never experienced worse customer service in my life. I keep getting bounced around from person to person and no one can tell me what is going on or when I will receive my order.

As I type this I am on hold for the 3rd time and the time clock reads 24 min and 35 seconds. I unfortunately ordered a number of items from Ashley and they all have gone wrong. They said they delivered a rug that was not delivered. They scheduled an in home bed delivery for my 8 year old so we dismantled his bed and then showed up, dumped a bunch of pieces in his room and said they didn't have hardware to put it together. It was up to me to call and fix their error and I paid for this! Delivery guys were so unprofessional. The bed is still in pieces with no other parts and our kid is sleeping with us. They just delivered an accent cabinet that is damaged so now here I am, sitting on the phone again waiting for them to answer. Stay away. Just shop from Wayfair or 1StopBedrooms. Both sell Ashley products if you want them but actually get them to you intact and in a timely manner.

I purchased a lift chair for my elderly Mother that was in the hospital and was told it would be delivered Sat or Monday. I received an email the Friday before stating delivery would not be for another week. I went to the store and they told me it was on backorder. That was the first mistake. They apologized that I was not notified and took off 100.00 and delivery fee. Got the chair the next week and I signed for it because the delivery guys were in a big hurry they could not wait for my Mother to test it out. My Mother could not operate it. Too confusing for her with all the buttons and the chair did not fit her well at all. I called the next day and talked to the sales rep and he stated the the Manager Zac said absolutely no returns after delivered and signature.

I bought furniture at Ashley Furniture in Colerain Ohio on 6/29/2019. At that time they said all of my furniture would be delivered by July 17th (which was perfect because that is when I got the keys to my new house). On the 17th, they call and say that my sons loft bed and my king size headboard, foot board, and rails were not in stock. They would not be delivered on the 17th but would be there by the 31st. Today is 7/31 and my furniture did not arrive. I received an email asking me to confirm my delivery date/time (which I did) and that the furniture would be there between 1pm and 3pm. At 3:05pm they had never called. We called customer care who said the delivery people called and also showed up at my house, which is a lie considering the front door was being worked on all day and someone was at that door the entire day. I got nowhere.

I bought a Tempur Pedic bed (firm). It was hurting my body because it was too firm. They came today to pick up and deliver a medium one instead. I upgraded the mattress to two twin long plus the base with the massage. They sent the wrong base. Called customer service and the rep had the nerve to tell me I am to call back tomorrow after 2pm to set up a new delivery. Why should I call back? It’s you that supposed to call me? You screwed up. Spoke to the rep who sold me the bed. He was very nice and will be assisting me. I will never purchased from Ashley again. Will also be closing my credit card. I will go back to Macy's.

At the Ashley store my salesperson told us how wonderful the "White Glove" delivery option would be if we paid $149.00 + tax. He explained that the delivery people would put on white booties & white gloves, clean up any mess, reposition our old furniture... As soon as the delivery men arrived one man asked where we would like our existing furniture to go, I told him the basement. He went to the basement & moved a table, lamp, & pictures & left the light on. 2 men then moved in the new furniture into the living room, removed the packaging & left a mess on the floor including a nail. They were about to leave when I mentioned the old furniture needed to go to the basement. The response was... it wasn't on the order & they had to be at their next delivery in 3 minutes.

I purchased a bedroom set from Ashley Furniture and the mattress started sinking in the middle within the 2nd week from my purchase date. I was informed that I would receive another mattress in its place but I would have to pay for delivery. I think it’s unfair to make the consumer pay for delivery when it’s no fault of their own.... so be aware of this nonsense when you select this store to purchase your furniture.

So I decided to buy new furniture for my home. Went in, placed order 45 days prior to move. Ashley contacted me 4 days prior to delivery to say none of my items were ready!!! This is like my whole downstairs kitchen and dining room. I had a party planned a couple days later so I had to cancel my party after invitations had gone out. They gave me 200.00 for not being able to make it. Day of delivery they arrive to wrong address (old address) then they show and only have my end tables???? Then another truck shows later that day with rest of house after being over 3 weeks later from original date!! Only to be used furniture when I say there was damage to everything. I mean damage to everything, scratches, missing stain, just horrible!!!

We bought four pieces offline with the special white glove delivery ($200). One chair and a set of four chairs had to be assembled by us as they came by UPS. We had to wait a month for a dining table and cabinet to be delivered. They called the day before to say our dining table was damaged and they would call back with another delivery schedule. The next day they not only did not bring the table, but also failed to bring a side cabinet and the drivers had no info. The call center is closed on Saturday so we had to wait till Monday for them to say it would be another month before they could redeliver. I think they oversold both items and lied to us. I can not recommend this company.

Ashley would NOT release 1,500 back to my credit card after I cancelled my order. I had to have the credit card company file a dispute with Ashley. I went to the store, I called and called! I was always told that there was not a manager on the floor. Finally I left a review that told my experience with Ashley, under my review I got response that that they would act, NO ACTION! My review was removed, so I wrote a review stating if my negative review was removed, one would have to assume that was a standard practice. After all this stress and dealing with a company thinking that they can do this to someone has left me with the responsibility of constantly sharing my experience.

We ordered our living room set and waited 5 weeks for it. When it was finally delivered, the recliner was broke and the couch had been ripped. Waited another 2 weeks or more for a replacement. Loveseat was broke on both side, so they ordered parts, which took over 3 weeks. When parts arrived, some of it was still missing. Customer service said I didn't tell them both side were broke. Absolutely false. Now we finally got the other parts. Called for service to come replace broken parts and was told someone would contact me in 24 to 48 hours. It has been 5 days. Just called back and was told they would re-enter my request again. This is a absolutely ridiculous paying for stuff we haven't been able to use to its full capacity. I wanted them to come and get it all and refund us, but NO, no refunds. I will never recommend them to anyone ever!!

I will never shop at Ashley Furniture store again! This was my 1st and last time I will ever step foot in this false advertising store!!! I went in to get a dresser and end up getting a dining room set along with a dresser since they had bogo going on. Well when I was charged full price for the dresser when it should've been half off. They said because I applied for their credit card that does not qualify. When working with the dealer he kept saying the dresser was half off and even wrote it down on paper the half off price. I didn't noticed I was charged full price until later that night. So I called this morning and there is nothing they can do and if I cancel my order I'll be charged 10%.

Delivery guy comes, brings in 1/2 of my sectional set then says, "That's it. Don't have the rest." They forgot to load the other half and says delivery will call and set up another appointment. I called immediately and waited on hold for 20min just to be told they'll look into it and get back to me that day. Needless to say they never got back to me and I'm still trying to get this resolved. Total incompetence with these guys and will never go there again. Wish there was a negative star rating.

We ordered a sofa from Ashley Furniture. I received an email confirmation that it would be delivered Friday, July 12. No delivery window was provided and I called in the morning and left a voicemail since no one answered the phone. No one ever called me back either. So late in the afternoon I called again. I was told my sofa would not be delivered and I had to puck another day. So I chose today. I did get a delivery window of 12-4pm. Then I got a call they were extending me to 5pm. Then I got another call extending me to 5:30pm. Now it’s 6:30pm and no sofa! I tried to call the number they gave me for the delivery service and no one answers, not even a messaging service. Needless to say I’m cancelling my order and finding a reliable company. I’m not even sure how this company is in business. I’ve never experienced this poor of customer service in an industry I’ve dealt with. What a waste of time and money. Buyer beware!

I bought a bed room for my daughter on May 2019 and till now July 27, 2019 I am back and forth calling them. The room came with many chip here and there and they refused to replace it until the technician come and check it himself. He said I cannot fix it and need to replace, after 1 and Half month I didn’t receive all items that he order!!! When I call them they said, "Oh sorry we forgot"?!!! What?!!! She scheduled me with a technician after 2 weeks and he didn’t show up to his appointment and no one know why?! When you call them they said, "It’s not in our department!!! Call the customer service." The customer services is another story, they leave me on hold for an hour and then they don’t fix the problem!! Think twice before buy from Ashley. Horrible quality and customer service.

I would love to write a review on the furniture that we ordered for our living and family room on June 8th, however we have not received it yet. We were told that it would take 4-6 weeks and we are now starting week 8. Since neither room currently has furniture in it, we are very disappointed!

I ordered a counter height table and chair set. No problem with the set. I also ordered bedroom set. It was delivered and the right drawer in the bed did not open and close, the media chest was missing parts and had a scratch on the top. The nightstand drawer doesn't work properly. The man that delivered said he would report it and someone would come and fix it. (beware, this is a mistake, I should have refused deliver!)

We only had one piece of unacceptable furniture. Drawers didn’t close right. Sliver that’s could stab you on the trim and crack under the lift top table. Dealing with their customer service department is frustrating so we will go elsewhere. It took numerous calls. The technician came when I said we would not be home. When he did come out 4 weeks later. He said that he could not say it couldn’t be repaired but you would be able to tell it was repaired and that we could refuse it. The customer service person said they would not replace it and we could fight with the store. All in all I’ve spent about 4 hours on hold. I give up which is obviously what they are going for.

I should have left this store 10 minutes after I got there. The salesperson was good on the sales but poor on the customer service. He tried to rush me through the paperwork. I later found an error in the numbers. I called several times to get it resolved. I was transferred or told some wild tale. I WILL NEVER DO BUSINESS HERE AGAIN.

This company has to put it together, everyone from Daniel ** the sales person I dealt with along with Michaela in the delivery department and the person who promised someone will be returning my call they all suck! They have no sense of business ethics. Mr. ** had me on "express delivery". He assured that no delivery appointment was needed despite the cashier mentioning that He needed to schedule a delivery date, Mr ** told the cashier: "You don’t need to schedule it. He is on express delivery" then the day that my mattress was supposed to arrive I called the delivery department and was told that there is no such thing as "express delivery"!!! I call back the store and the solution they come up with is "someone will return your call to address the situation". Still waiting for somebody competent at that place to clear the situation.

Ashley ordered the wrong pieces to our sectional. We agreed to the diagram they had drawn. It took me 30 min to convince them the couch we received was not the same one in the diagram. Finally they agreed and said they would replace it. I thought great! That’s what should happen. Upon delivery of the replacement pieces we were home and ready for delivery and we get told that the driver sat there for 20 min and we never answered the door and that we would have to pay $80 to have them come back out a third time!! Never mind all the inconvenience their mistake has caused from the beginning. I spoke with the manger and corporate and they are not willing to waive the fee. In my opinion this is horrible customer service since they are fixing their mistake and the fact that we were home!

The service at this store is the worst experience I've ever had. The customer service department is horrible. The store employees are horrible. They don't do what they say they're going to do. They say stuff you never said. They lie about things that they told you. They double-charged you. Watch your bill. They rig your furniture once it's delivered and then when you complain about it and you have to jump through hoops to try to get it resolved. It is the worst money I've ever spent. I'd rather throw the money away on the streets than give it to Ashley Furniture ever again.

The only reason I’m giving 2 stars because the mattress is a good quality, otherwise it would be 0 if it was based on Ashley selling tactics, my buying and delivery experience. When I was in a store salesperson asked me if I need a box spring with the mattress. I told him we have a Bunkie Board with frame, and I’m not sure if we need a box spring and how thick. At this point he should of gave few options like go home and measure it, or you only need one box spring or Bunkie Board and if you are not replacing Bunkie Board you don’t need box spring and last option order it and when it is delivered and it doesn’t look right DO NOT sign for it and refuse delivery. If you accept delivery and sign for it you can’t return it. NONE of this options were given to me.

I have been trying to call to confirm a delivery and have been put on hold over twenty times in three days. After ten minutes I am told that my call cannot be completed at this time, try again later. So, I tried the website chat window, was thanked for my patience and ignored, and then the chat window became unavailable. So, I tried to send An e-mail and was told there was an error in sending my message. I will NEVER buy anything from this company EVER again...

I recently bought 5 piece bedroom set from Ashley Furtinure. First, they are damn costly, you can find better stuff for less outside. Second, the deliveries are late. Third, you will be delivered a defected piece and then offered 40$ for settlement. When the product arrived after 2 weeks, it was damaged to core. The head board has cracks and it was broken from the back. So it has to be sent back and the next delivery is only after 10 days.

I ordered a mattress from this place (Long Beach, Ca) and after 2 weeks of waiting for my item and the delivery date on my invoice. I did not receive the mattress or a phone call or email. After contacting customer service the next day and waiting 45mins before someone answered my call. I was then told my delivery would not ship for another 2 days and then it would take 7 to 10 days before it arrives. I cancelled order and still have to wait 24hrs before I get a refund. Next time I will choose some smaller local company.

Ashley Furniture is good but the people they put in the stores are suck! Their delivery are ridiculous. I have been waiting for a month to get it and finally I was informed that left arm leg is damaged and it won’t be with the delivery. The manager in Katy is the worst ever seen as a manager. He thinks he is very smart and think of himself very important and selfish. He barely talk to you and try to show everything is difficult with him. If you want to have the same experience, please buy it from them.

After the very nice sales man at the North Point store, everything else went horrible....I made a nice order to furnish an Airbnb property, I mentioned it's vacant and delivery must be arranged with me. It was set July 12 between 10am to 1pm, I am an hour drive away and planned on being there 30 minutes earlier. Just got in my car and I get a call at 8:40 from my contractor that just happened to come that morning that they are here unloading, I said wait I need to tell them which bed is going to which room...they didn't care and continued setting up the way they wished which was very inappropriate.

Unaware I was paying a month behind, there was nothing indicating I was doing so. Also paying WELL above my minimum balance each month. When I called to explain the misunderstanding, the rigid representative was completely uninterested in what was an obvious misunderstanding. She would only credit one $39 late fee of the total $195. Stay away from this company at all costs.

I ordered 2 pieces of office furniture online. 1 desk, 1 bookcase. FIASCO would be an understatement. Both pieces arrived damaged. I had to handle my own disposal of the first damaged desk. I'm STILL waiting for the replacement shelves for broken bookcase, which was ordered well over a month ago. The 2nd desk arrived in WORSE condition than the 1st. The return shipment has been sitting on my porch for days, as the date they gave us for the pick up was different than the date received by UPS. Even the UPS Driver was awful in leaving the shipment behind. I've spent countless hours on hold with Customer Service, they're non-responsive to emails for days on end. Nothing is right. DISAPPOINTED, First and LAST TIME shopping with online. I will NEVER order through Homestore online again. EVER.

I purchased two items from Ashley Furniture and I had to send one back. So I tried to order another to replace the one that was returned and I was told I had to pay shipping again. So I wound up paying close to $500 for a $375 chair. There was no bargain. After contacting customer care and explaining to them what happened the representative was very rude and not understanding at all. I was told that I had to pay shipping again, and they wouldn't give me any breaks. I was and still am very upset with Ashley Furniture. I will never purchase from them again.

I wish I could select NO star to rate this store and business as a whole! I bought a 2-piece sectional sofa from here in April. Once it got delivered I have various problems as associated with the sofa and loveseat, therefore, while the delivery men were at my residence, I called customer service to report the problems (via word of mouth and with photos from the delivery man’s phone because I could not reach customer service) and they reassured me that a technician could fix them all. I set up an appointment the following Friday for the technician to come out, and no one showed up. I called customer yet again and they said they had no record of my conversation (of course)! So I went through the whole process again, and they assigned yet another technician to come out. When the technician came, he looked at the couch and ordered supplies to supposedly “fix” the sofa and loveseat.

I ordered furniture for my house guest in June. The delivery guys came out and it was the wrong furniture. Ashley's had to order new parts, etc. I was initially told I'd receive the delivery July 12th only to find out there was a shipping delay. Fast forward to my new delivery date July 18th. I was told my delivery time would be 3 to 7. They call at 1 pm while I'm in a meeting, when I called back they tell me I have until 315pm to get there or else I wouldn't get my furniture. I'm racing from Irving to Forget. This is the worst experience I've ever had with a furniture company. I hate Ashley furniture and will never use them again. Please do not use this company. Rooms to Go is much better.

Bought this Jarreau Sofa Chaise Sleeper for our apartment. After 4 months I noticed that it was sagging on the right side. Reported it to customer care and they sent a technician to check it. Technician said that the base is broken and he can't fix it. Called customer care and and my claim was denied because it wasn't covered by warranty. Customer care representative (JR is his name) was implying that I or somebody else broke it that's why it's not covered. I'm only 200 lbs and my wife weighs less than me.

By far the WORST customer service of any company I have ever dealt with. On the first made a purchase that has not shown up after 17 days. When I call your customer service number it says to call the store where you made your purchase. That's great, but they have not answered the phone 1 time in all the times I call. After being on hold for 15 minutes the phone hangs up. So I call your customer service number and stay on hold for 21 minutes and then it spontaneously hangs up too. I will be disputing the charge through my bank to cancel my order. This was my first and last Ashley purchase. I knew that I should have not strayed from ordering from Amazon who are always reliable!

I own this sectional less than 2 months and the zippers broke and stretched material the ripped and they will not do anything for me because I did not take their insurance. So after less than 2 months I have a piece of garbage in my house. I will never buy from this company ever again. Think twice before buying from them.

I ordered a bed for my daughter, it said it would arrive in 2 days if I ordered it within 21hrs. So I did, well today I received half of the bed, and after spending 20min on hold trying to figure out where the rest was, I'm told the rest of the bed won't ship for another week. So I have a headboard and no footboard or rails. The lady was unhelpful, rude, wouldn't help me at all and didn't care that they didn't follow through on their end. I won't be ordering from them online ever again. Never dealt with a company who cares so little for the customer. Horrible customer service. Go somewhere else.

This furniture store deserve NO STARS. We bought a sofa and a dining table from Ashley sometime on February 2019. One of the sofa cushion is dropping. The dining table is uneven, the chairs are chipped and the wood itself is very rough which lead to splinters in my fingers. It's now July 16, 2019 and we've been back and forth. Customer service is beyond unprofessionalism. They were making a mockery out of me, all because I was letting them know that I had enough and will take action for ripping people off with poor quality merchandise. I should also mention that I was told the sofa cushion can't be replace and I should try fix it myself. The dining table kept reordering, since every time they brought the parts it's damaged.

Purchsed a dining table online, it was not built when arrived. We called within 30 minutes of delievery to return it - that was 2 weeks ago - we have been hung up on, lied to, promised to call us back and only one lady has tried to help but the rest of the customer service are the bottom of the barrell. No one tries to help. We finally have a confirmation for the return but no one will pick it up! It is so frustratiing. Go anywhere else - plenty of furniture stores out there to pick from with far better customer service. Horrible. Horrible. Horrible. I am in real estate and letting everyone know where not to go to furnish their new homes.

We purchased a custom made sofa and loveseat a little over a year ago. The trim on both pieces was not even, but I could straighten it out somewhat until the sofa cushions started breaking down and becoming distorted. I called the local store and they said that, since the furniture was purchased over a year ago, there was nothing they could do. I stopped in to talk with the CS rep, and she found that I had purchased a 5-year warranty and to contact the Furniture Care Protection to discuss replacement of the cushions. I did talk with someone who gave me an authorization number and said I would get a call about my claim the following week. Two weeks later I called back and was told it was every day wear and tear and not covered. After spending close to $2,000 on these 2 pieces and getting very poor quality, I am very disappointed with Ashley! I would suggest to anyone not to purchase anything at this store.

This is the worst furniture I have ever bought. Spent 2400 dollars and it's crap!!!! Ripping in seams should last more than two years. I have bought cheap furniture before and it lasted more than two years!!!!

If they had a negative star they would have received several negative stars. My experience with Ashley Furniture in Tempe, AZ was the worst ever. I purchased a sofa and recliner that were defective the minute I received my furniture. I contacted the store and was told that once sale was complete they could not help me anymore. My sofa has a huge gap on the right side and the cushion on the left side has to be replaced. Mind you this was purchased on June 19, 2019 and all these issues happened on June 24th.

Bought and paid for a bedroom suite, paid for setup in my home. The men opened the boxes, the bed was missing 6 screws and 8 washers! They could not set up. Called the company, because it was bought at Fort Knox, even though it is Ashley Furniture, they would not get someone to help me. My husband is a 72 year old veteran who has Agent Orange poisoning, with COPD, CHF, VERTIGO, heart issues, goes to physical therapy every other day for his back. The bedroom is up stairs, he cannot climb stairs, he cannot bend over to put the hardware on the bed. We are moving because we cannot take care of our property, had to replace bedroom for new buyers. Ashley refused to help or even acknowledge any responsibility! We were desperate, no children, no friends to ask to help us. They're bad business. We will never do business with Ashley again, and will contact every organization we can telling of their treatment to a disabled vet!

I've been waiting on my kids' beds since May. I still have not received it. Now here I am with a delivery date for July 18th 2 days before my house warming and they had to reschedule me again. I'm just so tired of the crap. It's been months. I just want my kids' rooms complete and get it over with. I will never order from Ashley Furniture ever again unless I can deliver it myself. They really need to get it together. Poor customer service and the worst ever.

I wish I could give a negative star. I have called Ashley Furniture for 2 weeks straight about tables that were shipped to my house. They're in the box and need to be returned so the right ones can be ordered. Ashley Furniture tells me that a manager will call me. No one has called. I've emailed - no response. I've used their online chat - that experience was like talking to an elementary classroom bully who wouldn't even provide their name. This issue should be very simple. They tell me that I can return the items with a manager approval but no manager. Why the run-around? They're not going to lose money, but after this treatment, I will send it back without approval, dispute the charge, and never buy from them again.

Save your money, shop somewhere else. Ashley delivered poor quality furniture. I have been arguing with them for a year to fix issues that should have been covered by the manufacturer's warranty. The Manufacturers Warranty does NOT include 1. Fabric, 2. Zippers, 3. Stitching, 4. Uneven cushion fill, 5. Incorrect Assembly, 6. Wicker that didn't get wrapped around the frame, 7. Chairs that were not bolted together properly.

These guys are a joke, and the delivery people are even worst. BEAUTIFUL stuff but horrible horrible customer service. Delivery people damaged the property, just worst situation possible plus my third time dealing with them as they couldn't seem to get the order right.

Bought a sofa on November 2018. Had defects 4 times during delivery until we finally got an exchange approved. New sofa was delivered with damages again, so the tech had to come out to fix it. Within the process we probably had 6 techs come out in 5 months just trying to settle the sofa situation. They credited us $150 to use in the store and we bought a coffee table. Coffee table was picked up and set up and had chips and defects in the netting. The top of the table started to bubble within a month of having it & they told us that they don’t cover the bubbling or splitting of the wood pieces.... So I went through 9 months of frustrating issues with them to finally get 2 pieces of furniture and one of them I am stuck with with damages. Thanks Ashley, will definitely never recommend you to anyone & I am glad to say I will never be shopping at this store ever again!

Purchased a sofa and loveseat from the Chicopee, ma-store on June 15, 2019 and was told it would be delivered before July 7, 2019 wrong, they said it was not at the warehouse yet. Now they told me I would have it on Monday July 15, 2019 if it comes in. WTF. A whole month to deliver a sofa and loveseat. they were very rude to us on the phone and told us it would take 3 to 4 weeks to get our money back, I paid cash. Their customer service is the worst.

I order a table from Ashley's and it did not fit in my apartment. When the movers came (an hour before the 4 hour time frame I was given) I told them I just finished spray painting the radiator by where the table was gonna be placed and did not want to get it on the table, so they assembled it but left it in the middle of my apartment floor. They snapped a picture that they assembled it then told me to sign to say it was delivered. 30 minutes after delivery the paint dried so we went to put it in the proper area and found out it did not fit, there was no room for the chairs to go and the table was pressed against the couch, so I called and asked if I was able to return cause I was under the impression that I had 3 days to report and return the item. I would just lose the delivery fee and have to pay another one for the return. They told me once it's delivered it's mine and I cannot return it, there's nothing they can do about it. Never once was I offered for it to be measured.

I had a severe allergic reaction to the nitrocellulose lacquer that was coming off the desk onto my skin and entire body. I broke out in hives and contact dermatitis across my entire body. The reaction began After a year or so, I had an overreaction to an over exposure to the nitrocellulose lacquer. There are parts of the desk that have NO finish on it anymore because it was coming off with normal use of the desk. I called Ashley Furniture and reported the allergic reaction and they did NOTHING about the issue with the desk. I would like Ashley Furniture to address this and do something about it. I bought the desk from American Furniture in October 2012. How many people are having this same issue and have no idea why they are breaking out in hives and contact dermatitis all over their body?!?!

I actually made my online purchase through Mor Furniture and they turned my purchase to Ashley Furniture. Ashley furniture sent two delivery men who was dumber than a box of rocks. They didn't even attempt to see if the sofa I ordered would fit through my front doors. I think they make their money from their delivery fees because even after their failed attempt to deliver my sofa they still tried to charge me their delivery fee. I would not recommend purchasing from this company ever again.

On May 18, 2019 we purchased a bunk bed and 2 mattress for our son. To date (July 6, 2018) my son has not received his bed as promised. We did have a delivery but no hardware was included in the package. We have a bed with rails lying on our floor which is completely useless. We have contacted customer care and they have been less than helpful. We’re out of $877 for their incompetence. It’s a scheme.

Don’t buy from Ashley Furniture. Buy from anyone else, we were lied to and then when I called the store to speak to a manager I was told they were all busy and I would need to come into the store to speak to someone. We were also under the impression we would get in store financing but found out too late that it was a credit card. Then they lied about delivery date and would not let me speak to manager. Waiting 4 weeks for a mattress is unacceptable when you are told one week. Buy somewhere else, give your money to a place that deserves it.

I've been waiting months for my bedroom set. Every time I call to ask when my stuff will be delivered they give me a date and promise to have it delivered. Soon as that day comes my stuff still ain't delivered. Never going thru them again. Worst customer service. They all say, "Hold up let me transfer you."

There are a ton of layers to my experience with Ashley, but I'll keep this short because I really don't even know what to say at this point. I purchased a bed from Ashley Furniture on April 30th to be delivered on May 31st. 3 vacation days taken, three different delivery teams here, my third choice in a bedroom set, and I still don't have a bed to sleep in on July 5th. Not something decorative... A bed!!!! I've been sleeping on a couch for 5 weeks.

On June 27th my wife opened an account with Ashley Furniture to buy our daughter a new bed, mattress, and foundation. We ordered all three items online. When ordering there was a $199.00 delivery charge for Ashley delivery to deliver and assemble your items. Only thing is, the items that needed to be assembled came UPS. Out of three items ordered, the mattress and bed where shipped by UPS for free, and the foundation was the only item delivered by Ashley. We could not change the option for this delivery fee. It seems that they could send all three items by UPS if they are sending two of the three. They make you pay for 199.00 delivery for an item to get your money and send everything else by UPS.

The bedroom set I bought I found out about the low quality of the product when I received it. The drawers would come out completely. The chest was chipped in two different areas. When I reached out to the store manager wanting to cancel my order he said I had no other choice but to keep the product. So much for customer satisfaction I will never ever purchase anything from this store again. Customer service is the worst.

The Worst Experience ever! I almost lost my job because of Ashley. They delivered all scratched and badly assembled furniture. Ordered parts for fix it. Technician came 5 TIMES to fix to find that the parts that Ashley sent were not the ones that were requested. Tech said it happens all the time with Ashley. They provide a 4 hr time bracket for tech to arrive and don't let you know until a day before. So I had to take day off from work anyway.

I don’t recommend Ashley furniture, it is peeling off. I don’t like their products. It is cheap materials with high price. When you called them and explain what happened to the furniture in replied say that is not covering by warranty. Please don’t buy!!!!

Do not shop here. The store sent us the wrong table and is refusing to give us the right table (even after we told the truck driver to take it back) because the associate wrote down the wrong item number for a table we never looked at in store. Called the store manager after waiting 7 hours for them to return my call and was told that the associate would lie and say we never looked at a different table even though she typed in the wrong item number. The manager also said he didn't give a ** if we brought back the couch and the wrong table but they will not give us the correct table. Management was very belligerent over the phone and hung up mid call.

We bought 2 reclining sofas and a reclining chair on 9/26/17. We were talked into $500 insurance by salesman stating that if anything happened the insurance would cover padding, cleaning & mechanical. Found out 2-1/2 years in when recliner stopped working and padding in footrest has sunken in that ins. does not cover resilience or padding. Repair has been a nightmare. You have to call 1 dept who has to call another dept to set up repair. You have to wait 2-3 days for them to contact you. When they came out we were told it takes 12 wks to get part. Once received you call one # and they call another # to set up repair. You wait 2-3 days for them to call back. Too many channels to go through. Sofa has been stuck in upright position for 3 wks and we’re still paying on it. Expected furniture to last many years and have better service!! Also sales people need to know what they are talking about when it comes to what is covered by the ins.

Salesperson lied. Received the wrong furniture after being lied to about the delivery date. When we called about the issue with the delivery date we were told it would cost us $400 to cancel. We had already got rid of the old furniture in anticipation of delivery of the new furniture. Our kids had to sleep on pallets on the floor due to this for a week. After delivery we told them it was the wrong footboard. Gaby ** our salesperson at the Woodlands location told us an ER ticket was entered but never happened. When we talked to someone else they said there was never a ticket entered. We were told the bed we got was cheaper than the one we wanted and we would have to do a new contract if we wanted to swap it.

I ordered a couch from Ashley in Altamonte Springs in Florida. They gave me a date that was 3 weeks out. When I went online they had delivery dates everyday. When I received the furniture it had a burn hole and the frame was all broken up. The manager replaced it but I had to wait another 7 days to have it delivered. He gave a $100 store credit for the inconvenience but when I went to redeem it, the lady in the store stated I didn't have it. I needed an ottoman to go with the couch so I then had them deliver it. 5 days later I get a call from the factory stating that they can't deliver it for another 13 days. This has been one of the worst experience ever.

This is an honest review for anyone looking for one. I bought furniture from Ashley - Calgary few times and recently I bought for about 17k 64 Ave NE - Calgary. Before selling they will treat you good and once they got the money then forget about any service from them and if you call their customer service they will treat you like an animal. I called them few times and shamed myself so stopped calling. I never wrote any poor review about any business but this one I had to. I regret my decision to shop with them again and again, they have no value to your loyalty. Please do not ignore this message and there are better stores sell better products with better costumer service. Good luck.

My kitchen table is only 2 months old and it is warped and they won't replace it. I will never purchase anything from this store again!!!! The seats are so uncomfortable. How can they sell a kitchen table that warps? Very dissatisfied.

I recently ordered my office furniture from Ashley’s and was given a time frame of 2:30 to 4:30. I received a second delivery time frame of 4:30 to 7:30. As the time approached 8:00 I had to step out to pick up my husband. The delivery drivers arrived at 8:15. I asked them to wait 10 minutes and they agreed. As I’m driving on my block the drivers drive past me and refuse to stop. I waited an entire day only for them to drive off on me. I attempted to wave them down and they laughed. Never again! The company really needs to look into these contractors they are hiring. It’s bad business and unfortunately this has left a bad taste for Ashley’s as a whole.

It was a nightmare purchasing furniture through Ashley Furniture Homestore. They delayed my order 3 times so it came a month after it was originally supposed to arrive. Every time I called customer service to ask when my order would be delivered, I was connected to a new person who told me they could not help me or predict the delivery date. When it finally did arrive, the dresser I ordered had no handles. The delivery guy told me that he would notify the warehouse to send another person over at a later date to install the handles which is incredibly inconvenient. There are also chips and defects on the furniture piece and the edges of the the drawers are frayed. I would highly recommend not buying from Ashley Furniture. I had read other negative reviews about this company and their customer service, but now I have learned my lesson and will never purchase from them again.

I purchased a sectional along with the "insurance" and a guarantee from the salesman the sectional would be returned if there was an issue with the decorative stitching. Day 19 of ownership the stitching which is located on the entire seat and backing is coming loose and looping. This will cause it to eventually catch and break making it AN EYESORE as the stitching is tan over a charcoal fabric. This is why I wanted assurance the sectional would be covered had this happen.

I could pay to return this item but why spend more money. The mirror looks nothing like the picture. Never again. Don't get ripped off. I have a picture of what I got to save others the 30 bucks. This is such false advertisements.

Overall - The furniture is 'OK' but be prepared to wait months for delivery. Do not recommend the '5 year worry free protection' because that the time and effort to use that will not be worth it. Unreliable delivery - I placed an order on Ashley.com on May 31 and was given a delivery date of June 19. Was told Ashley calls 24-48 hours prior to set up delivery window. Placed a different order in the NY Glendale store with separate delivery fee - was guaranteed delivery date of June 28.

After suffering a total loss due to a house fire, and walking into Ashley Furniture on Jonesboro Road in McDonough, GA with cash money from insurance proceeds, needing to replace everything in a house, making every effort to make the money go as far as it could for a family of eight, the salesperson made the tense situation easy. No problems there. Then you wait for delivery. That’s when your experience goes bad.

To the reader – good for you if you are proactive enough to read the reviews before you purchase anything because I didn’t. Lesson learned. Please enjoy the timeline below of the infuriating experience I had with Ashley Furniture. Long story short, when you are in the store trying out the furniture you like, you are supposed to know at that very moment that it will not be comfortable, and that you will have neck pain so intense that you have to schedule a therapeutic massage a week later (true story, neck still hurts even after that because I still have to sit on the damn couch). They don’t care to understand that I spent $2,000 and want to be satisfied with my purchase. Nope, that’s unreasonable. 6/11 5:00pm - delivery truck arrives, couch was delivered without a hitch. (Apparently I’m lucky after reading the rest of the reviews).

I bought a set of sofa and love seat. Found out that they charged me $130. for delivery. I asked them if I can pick up when the sofa come in. They said yes, but I have to pick them up at their warehouse which is locate 55 miles away from I live. So, to me that is RIP OFF. I will tell everybody that I knew don't shop at **-ly furniture.

We love our living room set from Ashley, my wife thought she found a great deal on bedroom set, ha! Ashley, I am surprised that you carry such junk. Thanks for a bedroom set that will have zero resale value in two years when fake surfaces peel off. Ya, they "LOOK" great in pictures.

I went into the store to look for a bedroom set. Didn't find anything but they showed me something online, which I liked. Went through the process of getting credit for the sale price but when I found out they approved me, they said I couldn't use the credit that day. I had to wait 7 days for the card to buy. I could've just used my own credit card, had I known instead of getting a new card I will never use. I receive the furniture and didn't closely check everything and sign off on the paper. Then when I start filling the drawers I noticed a knob missing. I check other areas and there are chips on 3 of the 4 pieces of furniture. I call them and ask to have it replaced and they said, "no" because I signed off on it already. Still waiting on 2 more pieces. Wonder what they'll look like, which is coming in 3 weeks. 2 weeks more than what they told me at the store. WORST EXPERIENCE EVER! DO NOT BUY FROM ASHLEY FURNITURE! YOU HAVE BEEN WARNED.

I have purchased items from Ashley Homestore in the past, with no issues. Then we come to this purchase on April 19th, 2019, in which it was a special order product, with no refunds or exchanges allowed. I was a little concerned about that initially, but I liked the idea of having something that is limited edition. My order was promised by May 12th, 2019, so I thought that's not too bad, right... Wrong, for it is now June 22nd, 2019, and when I called they displayed a severe lack of apathy, when they told me it will be more like July 21st, 2019! I am appalled for now it will be 3 months I have to pay for a purchase that I don't have??? Who does this!?!?!? Ashley Homestore that's who!

I purchased a Luxora sectional April 2019 at the Ashley store in Cumming, Georgia. I was hesitant due to the experience I had with a less expensive couch I bought for a basement years prior. The material rolled up into black fuzz balls. But I chalked it up to being used by kids. The couch I just purchased was supposed to be higher quality and I only bought it because the couch I really wanted was a bit higher in cost, but better quality. But since I have no kids at home anymore I figured the couch will hold up better. A few months after the fuzz balls appeared so I called and took the cushion in to Ashley. They referred me to the 5 year warranty, that the salesperson sold me telling me the fuzz balls will be covered. She lied for the sale.

I bought a sectional sofa from the Oklahoma City store. I believe the name is Larusi, 8 months ago. The fabric has been pilling and soft. Looks very old. Mathis Brothers and Ashley say this is normal and won't honor either of their warranties.

We purchased a sectional sofa in 2014 and paid over $2,000. The salesperson very simply explained to us the Platinum Protection Plan ($249.99) amount would be refunded to us if we didn't submit a claim within the 5 years. Well, it's been nearly 5 years and I called the store for the refund -- they sent me to the warranty department who explained that I could cancel the plan and receive a prorated amount OR roll the protection over to a new purchase. I am waiting for a return call from a manager, but long story short? We were lied to from the beginning.

This store has the worst customer service I have ever encountered. The furniture is cheaply made, and if you have problem once you have made a purchased. You will not receive a call back and any kind of customer service. I received damaged merchandise. Was lied to on the telephone every day that I called that I would receive a call back. Never buy anything form the Woodbridge store, If you try to return anything they will charge a 30% restocking fee. Remember that. You will have to pay either way.

Ashley is great if you want to wait for months for your furniture to be delivered and have the time to wait for damaged furniture to be returned in a few more months. Oh and if you ask to cancel your order they keep a ludicrous amount of the money for cancelling even though you have none of your furniture. I ordered March 1st 2019. This is June 19th and I am still waiting on a mirror for my dresser and a chair for my table that they say won't be in until July 27th. I tell EVERYONE I know to NEVER buy from Ashley furniture. It is the worst experience I ever had with any furniture company. I keep a sign on my vehicle that says, "BEWARE OF ASHLEY HOME STORE."

I phoned the company to let them know that the left arm on the recliner was on crooked. I put a carpenter's level on the arm and demonstrated how the right arm was fine but the bubble on the level clearly showed that the left arm was off kilter. They sent a tech who said he could not fix it since the problem was definitely a factory defect - something covered under warranty on this chair that I only had 3 months. He also used a level and confirmed that the whole chair leaned since the arm was not on straight. He took photos and said it was now up to Ashley how to proceed.

I purchased a sofa in 2011 and Ashley reneged on the delivery date, I did my part and sold my existing couch to make room for the new one, didn't have a couch for over 2 weeks. They gave me 2 $100 gift cards for my trouble. On May 28, 2019 I purchased a bed frame, night table and dresser. Salesperson was super nice and helpful and promised delivery date at my convenience as long as I called 72 hours ahead of my desired delivery date. Dresser would take about three weeks for delivery however. Called up over 72 ahead and they said they were booked and I'd have to wait another week for the bed and nightstand. Had to cancel my existing bed pick up and new mattress delivery.

Delivery driver sat on my street for two hours obviously taking a break. He then removed my delivery from the online tracking system which showed my delivery as rerouted to a different day. I had to contact the store 3 times to find out why this happened. Management was rude and unresponsive. I sat on hold for at least 30 minutes. I was told the store was busy and they were dealing with customers. Hello, what am I? The delivery driver showed up at 6:00 when he was sitting on my street since 3:30. When the delivery driver showed up, he would not allow us to inspect the items in the box. We told him we would not sign for the delivery until we inspected our purchase and he got into the truck and drove off. The driver was unprofessional and management at the store was rude. Go to a different Ashley Furniture in Atlanta.

I bought most of my home furniture from Ashleys since 2013. I bought a whole set of bedroom furniture from Ashleys that includes a Queen bed frame, box, good quality mattress, dresser, night stands and a dining table. I trashed almost everything except my bedroom furniture which I paid, bad quality wooden sticks glued over bed frame, nightstands and dresser which are getting off by now. I am super upset about this garbage and wasted my money. Would never ever buy anything from Ashleys. Actually, it's not even wood, it's cardboard kind of thing.

Ordered a King size bed frame. They delivered a broken bed frame. When called store, they are completely irresponsible and mentioned it's none of their business to discuss regarding broken furniture. If they represent the company, and they can sell the products, they should be responsible for everything that customer suppose to receive. Don't buy items from here.

I ordered a sofa love seat and area rug. Placed order on the 1 of June. They were suppose to deliver on June 13. Time between 12:30-4:30. Ok fine then I get a update on time 12:30-6:30. I work graveyard and need to get to bed by 6:30. Ok I call and ask them if they can deliver another day earlier. She says she will check and call me back. I call the next day since I didn’t get my call returned. They say they can’t do it, pass me to manager. She says they only deliver in my area once a month. I was livid. Then she says she will call warehouse to see if they can deliver sooner. I asked her if I could pick it up from warehouse myself. She said, "no", cause I paid for premium delivery. She will call me back.

I purchased a new bed and mattresses from Ashley on June 19. As of today I have not received my delivery. They keep delaying the delivery and now they gave me a delivery date of 6/22/19 which is a entire month after my purchase dates. The most tragic part of it all is that my entire home was destroyed by storm Harvey. I’m just now getting back in my home and my church members and myself raised money to buy these beds. Now me and my family are being displaced again because we have no beds to sleep on. What a horrible experience.

I bought a new house and went to Ashley hoping for quality furniture and good service. I thought wrong. Bought a dining room set, master bedroom set, double bookcase bed, and a living room sectional and entertainment unit, all totalling over $13,000. Delivery was split in 3 due to the size of the order. Problem was the master bed had 2 right rails, so I slept on the mattress on the floor until they could figure out where the missing piece was, so I suggested that they delivered the bed if that was faster, which they did. The drawer on the bookcase bed couldn’t be assembled properly so a technician had to be called in to repair it. The entertainment unit had a broken piece, which had to be reordered. The sectional was ripped at the bottom so a technician had to be called to repair it.

So, about 2 weeks ago, I ordered furniture from Ashley Furniture. I was told that I could have it delivered to my new apartment in 2-6 weeks. I was moving in 3 weeks, and figured I could make do without a bedroom set for up to 3 weeks. My move-in day is now 3 days away, and I contacted Ashley Furniture for a status update, only to find they had seemingly no idea when my furniture would come in, and told me that this is typical, that times change all the time, and that my current estimated arrival date was 6+ weeks from the day I ordered. I was also told that my order had not even officially been completed with their distributor, which is frankly absurd, because I placed the order 3 weeks ago. How does it take 3 weeks to place something in the queue for the distributor?

I bought a furniture with order number **. I paid $1610 cash. I took the furniture home but could not get it into my room. I called the following day to return the furniture and was told a manager will call me. NO manager called. I called again each day for 6 days, still could not talk to a manager. Each time, I was told a manager will call, but no manager called. Then a week later I called and this time, manager told me it was more than 3 days so I cannot return the furniture. You see, they waited for a week to tell me the return policy. They played me because I am **. Meanwhile, I had ordered 3 tables in addition to the furniture. They delivered wrong stuff to my house. I went to the store and the manager told me he will order the correct tables for me but, THE PRICE is more than what I paid. The table is no more on sale. They want me to pay more for the same tables I ordered. WHY? JUST RACISM.

I should have read these reviews before I went to the store. I tried several mattresses for a few minutes each and was steered to one. The saleswoman, Gina, at the Dale Mabry store in Tampa told me that the mattress she was suggesting for a side sleeper would “break in” over a week or so and I would find it really comfortable. I thought it was too firm. She told me that the mattress had a return guarantee and could be returned in 30 days if I was not satisfied. I was back in less than a week after waking up sore every single day. A different salesperson told me that I had to wait 30 days, so I had to suffer through 30 days of soreness, and that I would probably end up loving it.

Ashley Furniture lies and cheats customers. They sell garbage “Durablend leather” furniture. Purchased by a retired veteran living on minimal income hoping it would last. Within 1 year it was peeling and cracking. Cheated and lied to and talked into buying the warranty because this was going to be the last couch I ever bought. At over 80 years old you expect honesty and not lying and trickery and cheating. This false and misleading product only has a life of 1 to 3 years - for an $1800 couch you expect more than that. And the warranty doesn’t cover this KNOWN defect. I would give minus 5 stars if I could. What kind of decent furniture store rips off the elderly?

After waiting nearly a month for our delivery half our bedroom furniture was damaged and was not delivered. Told it would be another week. Today was called and told it was undeliverable again due to damage. Terrible service and crap quality. If you're looking for a good deal on furniture you may never receive Ashley is the place for you!

Purchased complete bedroom furniture with adjustable bed mattress from local Ashley store. The delivery took six weeks and the adjustable bed will not operate. I was told it would be another five weeks for the replacement to be shipped. We live in the largest metro market in the state, but the furniture was delivered from a city 125 miles from our house. No wonder they charged $435 dollars for a delivery fee. We will never purchase another item from Ashley.

It was a terrible experience with Ashley. I purchased a sofa set (Sofa + loveseat) on 25th of May from Ashley Home store in Tampa (N Dale Mabry). They scheduled it for delivery on 9th of June 2019 which itself is 15+ days. On 9th on June my scheduled delivery was from 2:45 PM to 6:45 PM. It was a Sunday evening where I have cancelled all my plans and staying at home awaiting delivery all day and tracking the same online. When it was 6:30, I called the driver as shown in tracking to guide them to my home as the tracking shown it was "on-the-way". Upon calling the delivery driver, I got yelled by him "I am done for day, and doing no more deliveries for the day."

When I in to the Ashley Furniture store on Blanding Blvd. in Jax. FL to buy a mattress that was advertised by any size mattress for the price of a twin, Rodney ** the Manager/salesman did everything he could to wow me to purchase. All went well until the delivery date arose. We were told in the store that it would be delivered on Sunday 6/9/19 and that we would be getting a call from the delivery department. Saturday came and went and no call. I called back on Sunday morning to check and was told by the same manager/salesman that he never said that the 9th was set in stone, bla, bla, bla. They don't deliver on Monday and Tuesday, this I know because he made that clear when I purchased it. So now we'll have to wait till Wednesday, Thursday, Friday, you get the picture to see what day they can put us on their route. Needless to say they won't ever get our business again, no matter how good a deal they're offering!! PERIOD!!

We went to Ashley Furniture in order to purchase a new living room set and a queen mattress. After making the purchase we talk to the person they was Nelson regarding delivery and pickup of our items. Nelson said no problem but sometimes they won't take the hardware. We paid a fee of $149 and set up the time for delivery. When the delivery people came they told me that they didn't take any furniture and we had a discussion on that was not what I was told when I bought the furniture. They said, "We'll call our delivery people" and they made a phone call. They had the delivery people call us to let us know that they do not pick up furniture. I let them know that I need to call the store because that is not what I was told when I purchased the furniture.

I purchased a living room set 1 1/2 years ago and also was talked into purchasing the "platinum" warranty. What a joke. The fabric is already coming apart and the furniture is hardly used! Put in a claim the against the warranty and was told it's from wear and not covered. I will never buy another item from this company. The furniture is made with the lowest quality materials. So disappointed with the product, the company and the useless warranty.

I wish I had read all these reviews before I made a purchase from Ashley Furniture store in Las Vegas. I had spend $6300.00 for two sets of sofa. Looks beautiful in their showroom, but when they deliver they bring two pieces from each set, in which we didn't know they are doing this in purpose, since they have this policy states once you received their product it is not refundable, so after that they keep on sending broken furniture. We return it and after a month we were not be able to receive the whole two sets and they keep on making their delivery schedule on their time and come up with broken and chipped furniture. In the store and customer service experience is very poor, seems they don't even care about you, my advice to others is don't waste your money and time by buying furniture from this seller.

Starting on a good note, I have purchased a living room couch and recliner and dining room set prior to my latest purchase from Ashley. Loved the furniture but the delivery time was absolutely ludicrous! I also purchased the extended warranty on my Dining Room furniture. Moving forward, I have been shopping for bedroom furniture. Due to being swamped in the stores and having to haggle with prices because nothing is marked as their sell price, I decided to go online to order.