Ashley Furniture Reviews

I bought a sectional in the beginning of March 2019. I was told it would be 2 to 6 weeks for delivery. Called several times over the weeks and the sectional keeps getting pushed back. It has now been 3 months and they still haven't delivered. They won't refund me and they won't give me anything different. I am ready for small claims court. I'm getting screwed over big time.

When I ordered my new furniture the salesperson Sherri, talk me into 5 yr furniture protection plan for $239.99. Well, I call 2 yrs later to have a repairman come out to tell me the table top needs to be replaced due to manufacture defect in wood. Repairman said someone will call me later about repair. I received a call from warranty company, they told that I will have to call Ashley Furniture to get fixed (due to it being a manufacture defect). So I called Ashley Furniture and they said, "Sorry it's been over 1 year and you're basically SOL." I had no Idea the manufacture of my dining room table made a mistake (and tried to repair) when they build table and still shipped product to a customer (me).

Stop hiring contractors for deliveries - especially underage ones. One of the delivery guys was 17 yrs old. Unprofessional. Delivered a damaged loveseat and delivered a bookcase unassembled. They claimed they do not assemble bookcases and stated a supervisor will return same day, never did. Called the store in Matthews, NC and they were processing the exchange for the loveseat and stated they will add the assembling to the next delivery (June 7th) but I had to call the next day to confirm - stating they don't offer callbacks which I find unacceptable.

We purchased a dining set a table and 6 chairs from Colton store. The chairs are wobbling. After repeated visits to store and phone calls they send a technician to fix. He was not able to fix and blamed the floor. Although we were using another dining set on the same floor without any problem. I will never recommend to any of my friends to buy any furniture from Ashley. Almas

First they tried to overcharge me for a used floor model, then I found the couch was selling for $300 less online for a new one. So I changed my order to get a new one. Then delivery was scheduled for once date. I was never told that it got cancelled, however I took time off of work for it. Then had to reschedule delivery and was told they could deliver late in the day, however when they called to confirm the delivery time it was for a time I was at work. Then I had to have it rescheduled yet again and waited another week. It took a month to get it delivered. Then it broke, customer service wont let me speak to a manager at all.

Very good products, the seller's attention was excellent, but the delivery service, the worst I have ever experienced. A month ago I made my purchase of 2 thousand dollars, nothing cheap, and today I receive part of the furniture, in an hour that was not the one I chose for delivery. I still do not receive everything and I have no idea how much longer it will take. I would not recommend this company.

There is a need for awareness of the extreme lack of accountability, communication, customer service and overall terribly broken processes that are taking place within this organization. I feel the need to share my recent experience with order # ** totaling $2,666.37 which has been the worst ordeal I have ever had trying to simply get what I paid for. Instead, I paid to be inconvenienced, frustrated and upset. The total chaos began as soon as UPS delivered the first part of the order and has continued over the past THREE weeks!!

It took one month to get our furniture. We had 2 cancellations. On our 3rd confirmed delivery for Saturday, May 25 they cancelled our delivery at 3:00 pm on Memorial Day Holiday, rescheduled for another date WITHOUT contacting us, while we waited. This left us with NO furniture and guest arriving in town. After several calls to customer support, I finally reached a customer service manager that gave us the option to pick up our delivery from the warehouse on Airtex/45 (we live near Katy). My husband and I had rent a U-Haul, acquire help and spent our Memorial Day weekend putting furniture together.

I originally bought the couch and later decided to add the recliner. The couch arrived on time and without incident. I ordered the recliner in May, I was told my delivery would arrive May 12 (Mother's Day), the delivery never showed and they never called. When I called Ashley they let me know the delivery was cancelled, and they rescheduled for the next week. I was told that I would be getting a refund on my delivery charge. I have called several times to follow up to no avail. On top of that the recliner is already broken. I am getting the runaround.

I bought a twin over full bunk bed for my children in January. I had the product delivered and assembled in my home by an Ashley team. Now, five months later I need to move out of state. I went to disassemble the bed. All of the screws have been stripped. I called Ashley. I was told that they do not cover that. It was my responsibility to inspect each screw within 24 hours. I also at the time of purchase, paid extra for in home service in the event of any issue. The salesperson advised that any problems would be covered. I am now being told that they will not be able to send out a service team because disassembly is not a serviceable issue. If I need service, it would be at my own cost. I was further advised that if I leave the state, my warranty is null and void. I have been a loyal Ashley customer. I will never purchase anything from them again. Do your research and make sure to inspect every screw at time of assembly or else.

We purchased some items for our living room back on 4/18/19. The items were on order and we were told we would have them no later than 5/18/19. It is now 5/28/19 and we are still waiting for said items which are not expected to be received until some time in June.

When the table was delivered, it was immediately assembled. However, the butterfly leaf when brought up to expand the table did not allow the table to close without a 1/4" gap. I called Customer Service (within their 48hrs) to have to wait two weeks for a service tech to arrive. After moving some screws, on the skirt of the leaf, the gap moved from one side to another!

Paid 2800.00 for a sofa and love seat. Durablend material started peeling after a year. Was offered 150.00 for our agreement to settle our dispute. Waiting on class action lawsuit. Check out Facebook under Ashley Furniture. Sucks for other people's dealing with peeling furniture..

I bought a sofa set from Ashley that were extremely poor, cheaply made. I also bought the warranty if it was torn or spotted. After 3 years, I went to use the warranty and was told it did not look like something the warranty covered. It was and I sent numerous pictures, still no go. Finally I became frustrated and ended up ordering and paying for the new part myself. They took the payment but from that time the order was messed up and they were not able to find it on several occasions after numerous phone calls ensuring me each time it was taken care of. I will never deal with this store in any way again. All they wanted was a sale but no accountability and the poorest service from day one!

I ordered a Kitchenaid microwave from Ashley Furniture. While being installed, their installer observed the unit was severely damaged. It appeared the unit had been dropped on a heavy metal object at the factory and then placed in the box. The installer took pictures and I was advised by the Ashley Furniture customer service manager a new unit was ordered. It has been six weeks, I have called over and over and over again and never got a response.

I wish I read all the bad reviews before I bought my sectional from them. I had no idea they make their own furniture. When it came my husband accepted it. I looked at it when I came home and the seams didn’t meet up, there where holes where they didn’t have enough materials to cover spots. That took weeks for them to order material and have someone repair it in my living room. For MONTHS now each price one by one started making noises. The wood in the framing is giving way. They sent a third part to inspect it. He agreed there was issues to us.

The experience I have had with Ashley Furniture has been incredibly frustrating and down right awful. I am beyond angry with the lack of accurate information I have received, as well as how unprofessional this process has been. I will never again order furniture from an Ashley Furniture store - the furniture I have is still unusable being they forgot the screws upon delivery and piled the parts into the corner of my bedroom. I have called multiple to have someone sent out to assemble the furniture and still have heard nothing about a time when I can expect someone to come out. No one has given me an answer and I expect money back considering I can’t even use the furniture.

I have been sitting here all day long waiting for my living room furniture to arrive. I ordered it a month ago. A MONTH. I get a call about ten minutes ago telling me that the delivery will be here around 8:30 pm or later. I am furious. I told the woman on the phone, "I will NOT accept the delivery that late at night," and I hung up on her. My time is as valuable as anyone's time and I have already lost a day sitting here waiting. I then called back to customer service and was transferred to the delivery department. A nice lady was able to stop the delivery and said she had no control over when my furniture would be delivered. It is out of her control and I understand that. I do not want furniture delivered to my house after dark. How am I supposed to inspect the furniture this way? Have it brought into my house and then find out there are issues with it? No thanks. Bring it during the day.

What a joke of a company. I ordered an expensive furniture set that arrived broken. They told me they would get the part in one week and come back to fix it. Then a week later they said they couldn't get the part, that they had to replace the whole couch and it would take 2 weeks. Sat at home another full day waiting for delivery (again) which of course was late as always, and they brought me a love seat instead of a couch. Called to see when I would get my actual couch (I'm sure it will be 3 more weeks) and they insultingly offered me a $75 gift certificate for my troubles - as if I'm ever going to buy something from them again. Asked to speak to a supervisor and was transferred to a voice mailbox that I'm sure I won't ever get a call back from. Still don't know when they will get me a new couch since the agent sent me to the voicemail instead of someone who could actually help me.

If I could give zero stars I would. Who knows. Maybe will finally step up and actually help me and I may change the stars. However here is my story. Bought my bed online. Got the mattress the following Tuesday after ordering my bed was supposed to be delivered. Well I get a call Monday letting me know that unfortunately it's going to be delayed due to a hold from the manufacturer. Ok things happen. I'm told that my delivery will be set for not next Thursday but the following Thursday. So Wednesday I get a call telling me that the bed will be in the warehouse Thursday but I need to set up a delivery date. Seriously. So the next available date will be Friday or Saturday. Both days I will be at work. Now I have to wait until Monday to call.

I ordered over $7000.00 in furniture in March with a delivery date way before Easter. But they were unable to deliver my furniture because they no longer had it in stock after I was told it was there and going to be delivered. The bedroom set was brought in to my home when I was told there were items that were backordered over a month out. The bedroom set was damaged and not well made. I asked the delivery guy to please take the whole thing out of my home and I was told he could not do that because he had to many deliveries. He said there would be another guy to come get it at 5:00 pm that night. A guy DID come but not to take the bedroom set back which by the way I never signed for. This guy said he was a third party and was there to repair the bedroom set. To this day I have been at the store numerous times, spoke to corporate about 50 times as well as the managers and salespeople at the store.

Poor customer service. First they forgot to order half of the couch. Then they ruined it so we had to wait longer. Then finally it was suppose to arrive. I called them the night before because my hubby ended up in the hospital - so they told me to use the tracking tool which I did. Said they'd arrive between 2 and 230. They apparently came in the morning when no one was here. Then stated to tell me I'd have to pay another 50 to have it redelivered so I told them I didn't want it and got a refund. Will never shop Ashley's - cheap made crap again. I'm very disappointed.

They damaged property in my home and Ashley will not do anything about it, because they contracted the delivery out. Also when our nightstands came 3 weeks after our bedroom set one of them was damaged. Still have not heard from them and I have called and left messages number of times.

I was talked into getting a full replacement 5 year warranty. I was sold a value that is not existent. They do not do full replacement. They wanted to repair & cut my leather couches in 4 places & patch it. They ripped on their own. They wanted to spray a CHEMICAL on my fragile leather that would change the color & call that a repair on a scratch.

I went to an Ashley store to purchase a bedroom set. The very personable saleswoman was patient and thorough. She built up my trust. I found a set I liked, and she commenced to add it all up. The sign said $1859. Well that was a false price because it didn't include the footboard or the side panels or the foundation. It says 6 piece leading a person to believe that means pieces of furniture. It doesn't, it's mostly pieces of the bed. The mattress was $479, available online at Ashley for $269. The foundation was $249, available online for $130. Same exact items down to the serial #. If you can visit the set in the store, do it, then order online. I am so disappointed. Also, some sites are tax and delivery free for IDENTICAL ITEMS. I could have saved a thousand dollars. So disappointed in their tactics. Never again. Review of actual furniture will follow. It better be great. End price was 3999.

I have bought a couple of dining room sets and accent tables and they are put together in extremely poor manner! I had to return the accent tables and still dealing with the second dining room table set which was not put together as whole, cracked and chairs are so weak and fragile!! Customer service is terrible. It’s hard to get a hold with one of the branch manager over at Miramar road San Diego store! The delivery guys are just not doing their job. Even though they know the items are in bad condition they still deliver it. Shame on them.

My experience with Ashley Furniture has been atrocious! The nightmare with them began on 1-5-19 when I purchased my bedroom and living room suites. On 1-17-19 my bedroom suite was set to be delivered, only to be disappointed in just receiving the bed from them. The delivery driver advised me that my dresser and nightstand would be delivered at a later date but could not provide me with the date of delivery.

I ordered a little girl's desk on 5/12/19 on the Ashley website. There was a required $79.99 delivery fee for delivery inside the room of choice & set up. I received a call on 5/13/19 that the furniture was scheduled to be delivered on 5/16/19 anytime between 6:30 AM and 8:30 PM and they would call me with a 4 hour window 2 days prior.

In March 2017 we purchased a double console recliner from Ashley Furniture store in Charlotte NC. At the time of purchase we purchased an extended 5 year warranty for $199.00. In April 2019 the recliner mechanism stopped working. On April 19th a tech came out to check for repairs which require a new motor or/and an on/ off switch. They're ordering both because there is no way to determine which is faulty. Why not send the tech with the motor and then if that does the trick, viola! If not just order the on/off switch. Well here it is May 14th and the parts still have not been ordered. I have called their extended Insurance Co., GBS which is useless. They claim their waiting for Ashley to authorize the ordering of parts, Ashley claims they have authorized ordering parts. What. Zoo! Nobody knows what’s going on. Please please please, for your own good and to maintain sanity, stay away from Ashley furniture.

My husband and I purchased a formal dining room set and a kitchen dining set. The purchase experience was great - sales staff friendly, clean store, etc. However, actually receiving quality furniture was an absolute nightmare! They delivered 4 formal sets because each one came in damaged (one chair even had a screw sticking out that gouged my arm!!). We were finally able to receive a refund for the formal dining set after months of going back and forth with the store (for which the manager would never return my calls - we dealt solely with one of their customer service associates).

Please DO NOT order anything from Ashley Furniture online. They use 3rd party vendors, so if for any reason you are not satisfied with your order, it will be next to impossible to return your item. I have been waiting over a month to return something. Tried calling customer service, to find out the status, and was rudely told that someone else was working on my return and that I need to wait to hear from him whenever he comes in. Ask to speak to a supervisor, she stated that, if I wanted someone else to look at my return, they will need to start the process all over again!! This was my first and will be my last time ordering anything from this company again. My order was with Ashley’s, not the 3rd party vendor!

I bought complete set of sitting room chairs. In less than two weeks it was sinking in. I called Ashley store for a change that am ready to pay extra to get a better set of couch. But they prefer to come see first and after that they decided to make a few repair which did not solve the problem. I still complained of the same problem but instead I was told never to call again, that they have done their best. Even the guys who came confirmed the couches has a problem from the company but the lady on the phone didn't care about that. Till today am stuck with these chairs and they are taking a lot of space. Just confuse. I don't know what to do. Please run from Ashley. They are the worst.

I have ordered all my furniture from Ashley online for my new home. I have received a few smaller items like chairs in UPS and the rest was delivered by the Ashley supported delivery team. They also assembled all my items and I had a couple of complaints as the assembly was done improperly and one night stand was damaged. I called the customer support and waited for a long time to speak to a associate. They are very rude with the way they respond and did not provide me information I needed. She was very impatient and was literally yelling at me. She finally ended the call without giving me the right information on my order details. Despite spending lots of money, I am not satisfied with this. This will be my last purchase with Ashley furnitures. I strongly recommend you to find alternative stores which provide great support for the same amount you pay.

Ordered a table and chair set we fell in love with at the store. WE ordered it online and it was delivered shortly after. The chairs came in by mail, which meant we had to put together all 6 chairs by hand.... not included in the delivery fee. Fast forward 2 months, I noticed the seam was bubbling up and contacted customer service. Since we paid well over $1000 for this set, I really thought it would last a little longer than 2 months. I sent in pictures and they told me it looked like water damage. Who puts beverages on the seam of a table? The table expands to fit a leaf, which we hadn't used.

I placed my bed frame order on 5.3.19. Order confirmation confirmed delivery for May 10; I also received an email confirmation confirming this delivery and that UPS would be delivering several pieces of the item 2 days prior. Additionally, I confirmed with customer service 4 days before scheduled delivery, that UPS would be delivering and that my delivery was still scheduled for May 10.

Ashley Furniture customer service driving me crazy. First of all, I received a broken table & chairs and then it took them 6 months to send a guy not even for the replacement but just for fixing it. And when the technician came over he realizes he had the wrong part so he cannot do anything. Like seriously. NEVER EVER GO TO ASHLEY AND SAVE YOUR TIME. I wish I could give them less than 1 star.

We bought 4 of these chairs. We were going to cut down the height of our kitchen table down to standard height. Then going from solid wood chairs to the foam chairs. So they sat in the box till I was able to cut the table down. They turned out to be very cheaply made with cheap foam on the seat. After using the chairs twice a day for about a week the foam started breaking down and we found ourselves sitting lower and lower. While sitting on the chair I felt the bottom of the chair where I was sitting, and discovered I was hanging below the bottom of the seat! I turned the chair over and felt the bottom only to discover that most of the bottom was cut out!!! There was a BIG circle cut out of the bottom so 90% of the bottom was gone, there was no support for your butt, it goes straight thru the hole and the foam wore out. So I had to find some wood material and cut it to fit over the hole and give us some support and deal with the worn out foam.

The shopping experience was good. Staff was friendly and reasonably knowledgeable. We picked out two items and then the trouble began. it probably took 45 minutes to make our selection and it took an hour to pay for it. Utterly ridiculous payment system that no one in the store seem to be familiar with. They deliver to our city every other Thursday, which is fine. But we missed the scheduled delivery. When you going to call the local store number you are switched to a call center, in Phoenix in our case. I made over the course of a week or so four attempts, only two of which resulted in my speaking to someone. Each time I called I was on hold between 20 and 35 minutes. Customer service, once contacted, was quite good. I finally was told how to actually reach the store. You call the local number and as soon as they pick up you tap 2 on your phone.

Worst customer service and Delivery experience ever. 4 delivers and I am still missing product. I have been told I will be contacted by local management. They never called. I was told I will be contacted by Regional VP. Never called. Emailed corporate. They don't care. I should have gone to Living Spaces.

First delivery had a reasonable window and nice people, but it turned out that a crucial component was missing from the bed so they couldnt build it. I spoke to someone on the phone and they said they would get more of that part on the 21st (this was on the 6th). This was unacceptable since this was a bed for an apartment my wife and I are moving into. Luckily they had another bed in the warehouse, so the earlier they could schedule it for was the 9th, but the delivery window was from 6 30 am to 10 30 am and since we had to drive to the apt this was crazy early. Luckily the driver did wait for me. Also one of the screws for the slats didnt go all the way down. Bed seems fine now but overall would've rather bought from a different store.

VERY DISAPPOINTED!!!! My family and I spent $7500 on a furniture set including counter top table, hutch and coffee table. We had a huge issue with the top of the tables chipping paint. It was non stop to the point where my wife and I looked at each other and said we should call warranty to come out. YES.... WE DID PAY FOR WARRANTY FOR COMFORT.... Let me tell you that is a different story. Well anyways they come out and look at the table and montag looks my wife in the face and says, "This is not something we can fix." He also says, "And good luck with Ashley Furniture trying to help you." Their own insurance providers told me they were crap but I gave them Benefit of the doubt because I just spent $7500 and figured they like their customers. I went into the store and had to call corporate about the table. Corporate says that there is a manufacturer defect in the table. Keep in mind I have a whole set. With the same defect.

I would never recommend, I made a deal with sales associate that included a nightstand back on April 2nd and now they said it was never included so the over $1000 I paid apparently doesn't include the nightstand "like they said". The bed and chest dresser were shipped, I was only able to get the bed because the chest dresser came in damaged! The bed came with slates I paid for to hold the mattress, delivery guys said, "The sales associate should’ve known better and should have sold you a box because this bed can’t take the slates."

I purchased a dining room set on a Monday! It was to be delivered the following Sunday! They only brought my table. Said no chairs were ordered, I said, "Really? I ordered 4." Said will check. Nope. No chairs. They had to order my 4 that went with the table! A week later they only ordered 3. I'm like, "What the hell," now I know the set comes with 4. It took them 3 weeks or more for my chairs to come!!! I will never order again from them!!

We received our new couch with obvious defects in the leather with poorly aligned staples and stitching...some of which was ripped/damaged. We promptly called Customer service and got nothing but the runaround and because it was in “our possession”. All we could do was request a repair. Seems to me a defective and damaged item should never leave the warehouse and if it did the company should take responsibility. Nope, nothing but disrespect and dishonesty. Horrible company.

I purchased a desk on Dec 26, 2018 and I am still waiting for it. I was told the approximate due date was Feb 15, they called me after that date and said they would deliver. However, they cancelled the delivery in the early morning on the delivery day due to relocating issue in the warehouse. After a few weeks, I called them and they said because they were changing management, the old owner forgot to place orders and they had placed the order. I can understand there is a lot of things going on during takeover. But I haven't heard any update from them since then. Seriously, they never called me, it was me calling them always. They can always find new excuses, like, "we have new containers coming everyday", "moving warehouse", etc. It's been almost half year since I purchased that desk, it would be get ready if it were a car, not a desk. I would tell anyone DON'T GO TO ASHLEY UNLESS YOU WANT TO TRAIN YOUR PATIENCE!!!

Ashley Furniture is the WORST store I've ever bought furniture from! We purchased their Marsilona Dining Room Table and less than three months of use the planks started to separate, we called it in and they told us to put a glass top over the table. Kind of beats the whole purpose of butcher block table. Nine months in of use the MDF has started peeling, there's bubbles where it's began to swell. We called it in again and we've been playing this game of them contacting us, sending out a tech, letting us know how they can fix the table. Nothing has come of it and they refuse to do anything because we didn't purchase the extended warranty, that wouldn't cover it any ways.

This store is singlehandedly one of the WORST stores I’ve ever been to and run by an incompetent manager. I had the misfortune of dealing with Emily the sales associate. Her vibe gave off desperation for a sale. In the course of our dealings, I asked whether putting an application in would result in a credit card. Emily insisted that it was NOT a credit card and I would not receive a credit card in the mail. I was skeptical because the whole process involved putting in sensitive information which was a no brainer that it was a credit card. She even called her dishonest manager who confirmed that it was a credit line and I would not receive a credit card.

DO NOT SHOP HERE! After 90 days and 3 deliveries they finally got my sofa and chaise right! First delivery was grey sofa and brown chaise. :( It took 3 months to get my furniture in my new home - I had to pass up a house warming and family visits. They said they would compensate me for my troubles and I have heard NOTHING. Go online and look at this store - and this company - the reviews are HORRIBLE!!! I will never shop here again.

Paid for furniture after being told it would be delivered the next week, then it was postponed by another week, then again by another week. Had I known this originally, I would have went to a different store where I wouldn't have to wait so long to receive the products I already paid for.

I bought a twin XL adjustable bed from Ashley Furniture Home Store in Edwardsville, IL. The store promised to pick up my old Mattress and box Spring when I purchased the bed. However, on 4/27/2019, their delivery people refused to pick up my old mattress and box spring. He found all kinds of excuses to avoid doing their job, such as mattress should be packed in plastic bags.

We were told all our pieces except for a rug were available at the warehouse and arranged a date that we would pick it up. We called to confirm and then paid for a U-Haul. When we arrived, the furniture wasn't in stock. We were told it was given to other customers who came first, even though we were given a pickup date. So after multiple phone calls they agreed to deliver for free. They have no-showed us twice. Last Saturday we got a text near the end of the delivery window that said they would arrive in 15 minutes. An hour later I called and was told they were running late but would come. That was at 5 pm. They never showed up. I called on Monday and rescheduled again for this Saturday. Someone was supposed to call back yesterday to provide a delivery window. We got no call so I don't know if anyone will show up Saturday. We will have to stay home all day just in case they come.

I purchased Tempur-Pedic Pro-Adapt Firm (almost $6,000.00) from Ashley Furniture Store on 98N Lakeland, Fl. It was uncomfortable so we went back the third day and spoke to manager **. He suggested we need to have a break in period which was thirty days. In the meantime I unzipped the mattress casing and there was nothing but one piece of foam, when in fact it was supposed to have 5 layers on Tempur foam. I was astonished! I examined the mattress some more and noticed the tags were tore off and another tags were glued.

Slammed new bed post into door frame causing major damage and told me it wasn't in the 72 hour report window when I contacted them. Actually the first message I sent was 48 hours after it happened. They claim because they responded to me over 72 hours later that there is nothing they will do to fix it! OUTRAGEOUS.

It has been 2 months that I ordered the sofa. Still didn't get it. Poor customer service. They call with inadequate information. I had to take a day off because the delivery wasn't scheduled as per my requests despite of the millions calls I made to change it. Still waiting for the sofa.

I have NEVER EVER had such TERRIBLE experience with a furniture store before like I did with Ashley. I am so dissatisfied and disappointed. We went to this store in hopes of making our new house our new “home” with their furniture and this turned out to be a nightmare. Everything with the exception of our love seat and sofa has had to be returned or has came defective. I would NEVER recommend anyone to purchase furniture from this place. This is furniture ordered from Ashley Furniture in Pineville. Very poor quality.

I am soooo irate right now. Just want to put this out to everyone that is thinking of buying furniture from Ashley Home Store (Greenwood)... DON'T!!! I purchased furniture on 02/23/2019 and was told it would be deliver in 4 to 5 weeks. 4 1/2 weeks rolled around and I called Ashley just to check that we were still on schedule. They informed me (keep in mind I called them), that it had been pushed out an additional 6 to 8 weeks. I, of course, found this unacceptable, so I cancelled. I then found online that Ashley in Avon had two sofas that I really like and could have in 4-weeks. I went there and purchased and was told it would be in around 4 to 5 weeks. 4 1/2 weeks I called to verify still on schedule and was told YES.

They never showed up to deliver my sofa after I laid the full amount for delivery and assembly. I had my entire day wasted and they didn’t even contact me to let me know the delivery had been rescheduled. I have no choice but to miss work in order to get my sofa delivered again (if it even does get delivered). Biggest waste of time. They refuse to refund the entire delivery fee. What a scam of a company.

I went in to buy a sofa right after the Superbowl at the Hull Street location in Midlothian (the sofa was new and wasn't in stock. Was told it would take a month to get in. A month and a half later, I'm asking the store when it will be delivered. It was in stock, they didn't contact me about delivery despite saying they would do so). The salesman say "If I'm looking for a mattress, I could get the sofa essentially for free." I told him I was in need but couldn't do both that day, he said I could finance it.

I was told by Mike in Delivery that he was allowed 15 minutes per stop & he had already wasted 25 minutes of his time. He put the furniture back in the truck & refused to deliver items. He told me to stop talking & to shut up. I was told that it was the last delivery of the day & they wanted to go home. This is all because I still had my dresser & bed in the room. I was not told I had to have everything out. I have a huge bedroom & there was still plenty of room to set the furniture in place. But they said they only work in an empty room and it was my fault for not reading the fine print on my contract. I called my sister & husband to come & be witness to how I was being treated. Al then began to insult my sister in law. In a way, I was glad to see they were still being ** while they were here. I was actually scared to have them in my home after it got so confrontational.

Ashley Outlet and Mattress Center - 9317 Atlantic Blvd. in Jax, FL - Sales Team Member, ** was very knowledgeable, considerate and the most helpful salesman I have ever met! At the end of the day we located an extra firm mattress at another retailer, but will recommend ** to family & friends.

Long story short, bought a table, with warranty. The table was later seen by two technicians who said they couldn’t fix the bubbly surface because it’s the material that causes that. Two months later I was able to get the credit for me to choose a different table. I choose a different table, different price (didn’t mind paying the difference). The new table and chairs arrive and the delivery guy rushes out of the door. When I checked the items I saw that they were damaged and I told the delivery guy. He stated that I had to contact the store which I did. JAIRO the manager was extremely rude. After speaking to corporate and many people from different departments, FINALLY I get an exchange.

Received today my complete king size bed without two boxes. There was no information from store that they will be delivering without same. We refused to sign the delivery slip and the delivery person very argumentative and threatened to take back everything. I did called the Sales at Brampton store (Canada) and they could not explain how this happened and said will check back. I can understand mistake but the delivery person employ of Ashley Furniture doesn't meet any professional standard of customer care. Even he was very rude to his colleague who came to deliver the furniture as he understood the complete situation. Sunil **

I purchased a king size bed March 19, 2019 paid in full. I was advised that delivery would be Friday April 19, 2019 due to the bed rails were pending. I received a call April 17th advising that my delivery was being cancelled and reschedules for Saturday April 27th due to the bed rails are still not end. Today I received a call again stating that my delivery is being cancelled and rescheduled for May 8th (2 weeks later) due to bed rails are not in the warehouse. I am beyond pissed, upset, disappointed and frustrated that my order is still pending bed rails when my order is in the exact status as when I originally placed the order 6 weeks ago.

We purchased a living room set and paid for it in full. The recliner turned out to be very uncomfortable so I was told the manager was going to call me and it never happened so I called him. When we spoke his customer service was more than just rude, it was downright UNPROFESSIONAL! I guess their company was sold or restructured so the warranty out the door wasn't 30 days. It was 14 days. With whatever company they're now utilizing they say that once it's in my house I own it! WTH? Never again. I can't even get in touch with corporate, they keep me on hold forever.

My biggest disappointment about this store is that they sell low quality furniture from Malaysia. It appears to be shipped to the U.S. in pieces and assembled here. I would have thought for the price the quality would have been better, but it does not seem to be any better than the cheap stuff you get at the discount stores that you bring home and assemble yourself.

Do not buy a bed from Ashley Furniture. They take weeks or months to deliver. Then they do not meet their delivery promise and will waste days of your time. In addition they do not deliver the correct order. They admitted logistics suck and are unable to control their delivery promises. Not to mention they deliver the incorrect bed then make you wait another month. They are nothing but trouble. Frustrating and a horrible store to deal with. RUN FAST AND FAR...GO TO MATTRESS FIRM... While waiting for Ashley to get my order correct, I ordered my Mother a bed from Mattress Firm. Mattress Firm delivered within days, on time and true to all their promises.

I always heard good reviews about Ashley Furniture in that they have good customer service and quality brand furniture - but I was certainly misled. We purchased a couch from there less than 2 months ago. On the day of delivery they told me they couldn’t fit the couch in after paying for delivery and they didn’t even try. They marked up all my walls (I moved into my place that day). I emailed and called to inquire about this and told me nothing could be done over the phone and when I emailed they told me they would get back to me and never did.

I purchased a sofa and loveseat in March 2017 with a 5 year protection plan. Now two years later, the seam from the backboard of the sofa starts to come apart. I called to schedule a repair and was told that they do not cover manufacture's defects. Basically, the plan is useless!! $120.00 down the toilet! I will never by from them again.

Please do not order from this company. Incompetence all around, from packing the product, shipping/coordinating delivery of the product, and dealing with errors, this company has proven that they cannot handle it. Order came in after 2 months with pieces missing, reported to the vendor who placed the order with Ashley (again), and I am still missing pieces. After 3 months I have a half assembled bed frame scattered throughout my room that is unable to be used. No one seems to want to take responsibility either, so my request for consumers is to avoid this company like the plague.

Short story, do not buy anything from Ashley Furniture. If you would like to know why then feel free to read the novel below... I purchased a sofa and loveseat from the Tigard, Oregon location on March 3rd. We chose to skip the delivery and pick up the couches ourselves. Drove close to 2 hours round trip to pick them up only to get home and realize they are the correct couches, but they do not match. One of them was made in China and one of them was made in Vietnam. The stitching on one couch is white and the other is dark brown. They also do not have matching feet. We called customer care and we were told we would have to drive back out to the warehouse to exchange the couch.

I wish I had taken the time to read all the reviews of Ashley before I wasted my time. I knew Ashley is considered a "cheap" brand of furniture, but I didn't realize the horrible customer service they continually have! I ordered a dresser online on 4/9. After no contact at all from the company, I called Ashley Customer service on 4/18 and was told the item would be in the warehouse by the weekend and would be delivered the following week. They said someone would call to schedule a time.

Buyer beware - worst customer service ever! Spent a fortune on 2 couches that were damaged when dropped off. Long story short - I am still dealing with trying to get new furniture 4 months later!! I am to the point where I'm going to dump the couches on the store's front door! I have spent countless hours on the phone and missed numerous days of work only to have the technician not even bother to show up. Just got off the phone AGAIN with their customer service and they have denied my claim to have the furniture replaced!! Seriously!?!? They have to attempt to fix it (for the umpteenth time) but they have no open times for the repair. What a bunch of crap! I have asked numerous times to speak to a supervisor and they NEVER call me back! Seriously go anywhere else to buy your furniture. Never would I ever recommend them!! Negative 5 stars at the least!

I have been holding for customer care for the past 4 hours and 51 minutes. What a joke! We have had our sofa for 8 months and the cushions in the recliner sections are falling through the bottom. This is the second day we have attempted to reach them. I guess the only way I will get a response is if I don’t make a payment! Very disgusted! BUYER BEWARE!!

Ashley's has good furniture. Just know what you are looking for, and the furniture fits you. No second chances. What you buy is what you get stuck with. Furniture store are not like Macy's where if you change your mind, you take it back or exchange it.

Bought living room set 2/1/19. The salesperson stated that most furniture is delivered within a week. 4 weeks go by and no communication from anyone. When I call I am told it will be two weeks. Again, 2 weeks go by and I call again and I am told it will be another two weeks. After 60 days go by I call again and am told that I could get a partial delivery, but the sofa and sofa table will be another month! I accept the partial delivery because I’ve been with furniture for more than two months. The lamps that I purchased were not the right lamps and one of them has a switch broken. Consumer relations, the local store and the delivery warehouse have done nothing but give me the runaround. I am now at 81 days still no sofa. Do not buy from Ashley Furniture. Their customer service and communication is a disaster. Buyer Beware!

My husband took me to Ashley to buy a new living room set. The set was on the showroom floor along with the tables I picked out. It took about 3 wks to get the set and the set has an opening in the corner of my couch with a board showing through. They told me they would send someone out to fix it. As stated the repair man came and decided they needed to either replace part of my couch or sent it away to be fixed. I got a callback with them telling me it's a set they no longer make or carry and they will have to fix it and I told them if they took the couch out of my house they will ruin it. As if there was not enough damage to it when they brought it at delivery. 3 weeks later not 1 phone call about my repair. Anyone who walks in my living room sees a hole with a board in my couch! It's a piece of junk and they really don't care.

Purchased furniture at Sears Outlet, we were very pleased with our choice. The price was fair and it was just what we were looking for. We had been looking for the furniture for a long time and finally found what we were looking for.

Bought a sofa, paid for set up, they use Enterprise Truck delivery with 2 young men, I watch them remove wrapping off sofa while in street. They should do this in the home, then they haul sofa upstairs to my apt. They call a representatives in my presence, said it's protocol customer must confirm thing/items okay. At first glance I say, "So far yes." then 1 guy asking me to go online to give a review at wecare@shopashley.com and gives me his name asking for a review, then makes a comment, "You have a beautiful place and you beautiful." This was unacceptable to say to a customer, their job is to deliver and set up!!

I don't like writing reviews because every experience is different. This is the WORST experience I have had with buying furniture. Purchase almost 8 weeks ago still haven't received it! Always excuses to why it hasn't been delivered. Salesperson nice, everyone else is NOT professional, the sales manager thought this was a joke! Called yesterday said sofa and chair will be delivered May 4 and coffee won't come until the 17th. I will never recommend any to buy furniture from this place. Going in and CANCELLING order!!!!

Worst experience I have EVER had dealing with ANY company. I say that wholeheartedly. I spent so much money with them furnishing my empty new apartment after my big move, set my delivery dates a MONTH in advance on purpose! Wanted to be completely prepared to set up all furniture when moved in, then leave for vacation shortly after the delivery date. Delivery date comes, ecstatic for my new stuff would be an understatement. Delivery guys come with my new sectional, king bed frame, nightstands, and dresser. Although, they did not have my mattress for my bed (definitely MOST excited for this, been sleeping on the floor).

I have purchased THREE couches from Ashley Furniture in less than 11 years. Let's get to the point: PROS - Affordable, Fast process, Nice looking (But this is deceiving.. They're poor quality.). CONS - Lasts ONLY 3-4 years, max, Customer support is A W F U L! Keep in mind I have no pets and no children and I promise you, the couches do NOT last. They are cheap but there is a reason they're cheap. If you want to spend <1k every couple years, this is the place for you, and for me, that was okay for a few years but after countless HORRIBLE experiences with customer service, I am finally 100% done!

Worse experience ever. After done pay my furniture I won’t buy anything from Ashley. I don’t even know where to start but in short it took 3 months to receive my sofa and 2 more months received ottoman and came out defect. Call customer services, when I talked with them they said they will send someone with stuffing to fix my ottoman but they send it with UPS. I’m just done with them.

The sales associate had no knowledge of furniture. Sales person had name fill out information behind counter on their computer which that is her job. They wouldn't accommodate us as to delivering. We had to load their truck. We had to wait 2x for correct furniture. The furniture is damaged and they would not replace. There's only 2 adult seniors living in house. We don't use furniture. Overpriced. Is not real. I am mentioning the Quakertown PA Ashley store.

The customer service is terrible and under performing, the products are overpriced and I can’t stress enough how bad the customer service. The furniture is poorly built. We will never purchase from them again!

Will never going to choose Ashley for any kind of purchase. We bought 5 piece of furniture. We spent around 5000 for that and they gave us ** king size bed. First delivery people damage our bed then we got wrong uneven drawer of bed so we request for another set. It took 2 months to get the set of drawer and when we open the box they sent us wrong drawer frame so we called again to get another one. Now it's gonna take another 1 month. This is very frustrating choose Ashley. It's been 5 months. We still surviving from these stupid repairs.

Last December, I bought full-sized sleigh bed from Ashley. Within weeks -- even though I only weigh 135 lbs -- the bed began to bow on the sides and has to be supported with bricks. Undoubtedly, an inferior product.

WILL NEVER BUY FROM ASHLEY AGAIN!!! Purchased 4 pieces for my family room. My salesperson was fine. My BAD experience came with the delivery company, which is a 3rd party company. The drivers came in and proceeded to take apart my storm door. My daughter suggested they use a planter on my front stoop to hold the door open. No one asked for them to take the door apart. It was unnecessary. The pieces for my storm door were left on the floor in my foyer. The furniture was delivered. I inspected the furniture and spoke to a representative on the phone that the furniture was fine. The drivers headed to the front door, quickly. I then walked to the front door and to my surprise, the door was wide open and the storm door pieces just lying there.

Great variety of high quality furniture. I love there is matching sets or there is unique single items. Soft couches and firm couches. The store is clean and the sales staff was not pushy at all. They helped me with my needs and what kind of things I was looking for to go with the decor I already had in my home.

Do not buy from Ashley. Purchased sofa and loveseat in March of 2015. At the time I specifically asked if wear and tear are covered by the warranty, I was assured it was. 2 years later had numerous rips and tears due to normal kids use. I called the warranty company and was told it is poor quality material and not covered. I contacted Ashley directly after that in Nov 2018. It took me over a month of emailing pictures and calling to get them to even talk to me. First they said they could not help me because I did not have a serial number on the couch! I had the receipt! The serial number was removed by Ashley furniture prior to delivery!

I went to Ashley's with my 93-year-old grandfather last month to help him purchase a sofa, loveseat, and bed with mattress and box spring. We later found out that the sofa and loveseat would be too big for our space so we came in again at the right amount of time to cancel it and swap it out with something else since they said we could not get a refund on the purchase. When this happened, we told them we didn't even know if we wanted the bed yet so to hold off on that delivery because we might swap that out with something else too after the loveseat and sofa is delivered.

One of the worst experiences I’ve ever had. We purchased here other times and the staff at the Poughkeepsie store were totally unprofessional. They asked me to email my credit card to them then wanted me to sign a credit card authorization form even tho I was in the store. I spent hours in the store with Adam and he didn’t even step up or open his mouth to help us out. I will post this review everywhere I can. Also prices marked are not the prices if you're not financing through them.

Ashley Furniture appears to be a great store full of beautiful products when you walk in. When you walk out, they'll have your money and you will have a promised delivery date. That's the end of any satisfaction. We spent a good amount of time learning about and buying a king-sized Tempur-Pedic mattress and king-sized adjustable base for it, totaling $8500. THAT'S A LOT OF MONEY! Delivery date comes and I am home, mattress stripped and plastic wrapped (as I was told they would only take it if I had it wrapped), at the designated time for delivery, my phone rings and I am told the base is not in stock, so they rescheduled my delivery for the following Saturday.

This experience has been absolutely horrible. If I could give negative stars I would. I purchased furniture on March 7th...it is now April 12th. I was supposed to have my furniture finally delivered tomorrow. They wait until the last minute (today) to tell me that they don’t have my living room furniture in stock and that I should not expect my furniture until May 1st. I am hosting my in-laws for Easter and now have no furniture. We just bought our house and this was supposed to be our house warming party and I will not have a living room because of them. What’s worse is the manager (Sohel) has the audacity to say that for my inconvenience he will give me a $100 gift card. I’m beyond insulted and absolutely furious with this customer service. I would never buy from this company again.

A 1 star is more than they deserve. We started this journey in August of 2018. We ordered a $3,000 leather sectional. It took 6 weeks to receive all but one of the pieces. I called several times only to find it was in the Tyler warehouse and it would be another 2 weeks before I would receive it. I arranged to pick it up with my truck. When I picked it up it was ripped. There were issues with each part including mismatched pieces. They agreed to replace all pieces and deliver a new one. The replacement was received several weeks later. One of the power recliners quit working within a week. They could not replace the second one because it was discontinued. At this point we asked to get our money back.

The sales person we had was awesome very friendly and gave us a great deal. We had to wait 4 weeks for furniture but wasnt an issue because we had to paint. Come delivery day they had 3 pieces... We ordered 4. The piece that connects the couch didnt make it. After talking to them that day, and 2 other days we were scheduled for next saturday. Now I call and it's both going to be till 4 days from now. And they had NO record of my call from the actual day of delivery. Advice - DO NOT USE their delivery service. Get a U-Haul and go get it yourself. I would give them zero stars. Horrible experience!

First order was done at the end of March (couch, loveseat, wing crack chair) couch came with a tear in it. I refused delivery although they advised me not to. Had to fight to get the correct couch deliveries. That should have been a big red flag. March 17 Found a dining/breakfast table I liked and decided I needed a second wing back chair. Did a delayed delivery until April 12 because of our moving schedule. Table came fine, chair arrived with NO LEGS. NONE. Driver gets on the phone with the warehouse. They assure me they will send legs out today or first thing tomorrow. So I accept delivery with the note that the item was defective. Been on the phone all day to confirm delivery tomorrow of legs.

I look online first then call my nearest store and they have always either met online prices or actually offered me better deals, plus their return policy with warranty on all products is outstanding. I have been buying furniture at Ashley since moving here from Calif in 2010. Everything in my home is Ashley. Wouldn't buy anywhere else. Great service, delivery always or even earlier than quoted and contact with drivers is outstanding also.

Purchased $700 Rug. Had it down for 3 weeks. Started coming apart. Called Ashley to complain. Have been told twice someone would get back with me. It hasn’t happened. I will never buy there again. There are 628 complaints against them and they don’t have any higher than a 1 Star. I understand why.

The only problem we had is it was sort of like going to buy a car - somebody on you all the time. Always the what if’s, how about this and how about that. This may be good for some but I know what I like. Let me breathe!

Our Sofa came with blemish on 1 cushion when delivered and was told it would be corrected. When repair company got here to repair (I stayed home from work just to have this taken care of), he asked for the cushion cover to repair it. I was dumbfounded by this (to say the least). I was shocked because we weren't even told about it needing to be sent, never mind that... NO part was ever sent to us. Stupidly, I purchased the Premium Protection Plan which at the time seemed a good idea however, if this is how Ashley does its business, I don't expect my furniture will ever be repaired (if needed) in a reasonable time.

While it's nice that they greet you when you come in unlike other places where you can’t find a rep to help you and they have a nice selection at reasonable prices I would NOT recommend this place. The table we wanted was on back order at the beginning of March and told it would definitely be delivered by 4/9 but "probably before that" and told they deliver every day and will work around our schedule. Now it is the 12th and not here. So not only NOT early but late and now being told they don’t deliver on Sundays and Mondays and won’t work with our schedule. Would rather not have the table than deal with this headache. The reps at Ashley will tell you whatever they need to tell you to close a sale. Then they will not honor their word. Do not trust them. Do not buy from them. Buyer beware.

If I could give negative 1000 stars I would! They said my sofa was coming in today, so we got rid of our couch and took the day off from work. BUT NOPE! I called and apparently there is a delay in the manufacturing so it won't be in until 3 weeks later. I'm late SERIOUSLY? Where the ** was my notification or update. No one cared enough to let a customer know about her purchase! It was not a cheap purchase and to be honest with you I didn't even really like the look of the couch. I called customer service and they couldn't even offer a discount or a waive off the delivery fee. So I told them to give me an immediate refund. I'll take my money elsewhere!

STAY AWAY FROM THIS FURNITURE COMPANY! We bought a Leather Recliner Couches - 3 and 2 seaters back in mid February. After all set and done with delivery fee, extended warranty of 5 years, we paid close to $4K. All sweet and sugar coated sales talking, of course. When they delivered, there were SCRATCHES on both LEATHER couches, according to the delivery staff, "oh it's just from the strap". It is leather material, so scratch is a scratch. And one of the power recline panel covers is cracked, we found out 2days later. We called the same day, 2 hours after delivery to have it fixed and them do something about it. So they sent a "Technician" 3 weeks later (Mar 8, 2019) to SPRAY PAINT it that made it worse than what it is. How would you fix a leather scratch using paint??? Jeeez! Technician sent a report that a replacement is needed actually.

My wife and I purchased our dining room and living room at Ashley's. We've had previous pleasant experiences with ASHLEY FURNITURE and we (again) made the right decision by returning to the store. Customer service is always top notch and the 'sales' people are more than willing to assist you, no matter what you're shopping for! If EVER the need arises, I'd have absolutely no problem going back to ASHLEY for another pleasurable shopping experience! And no, I'm retired and never worked there.

We ordered a sectional from Ashley Furniture. When it was delivered one of the pieces had a black stain on it and another piece was not level when hooked to the to the loveseat next to it. I sent both pieces back. I then set up another delivery date. When the two pieces were delivered the second time, the store sent a chaise lounge instead of the left arm loveseat so I sent it back to the store. They also didn’t hook the centerpiece to the rest of the sectional. I then set up a third delivery. I told them that would not be available until after 4:30. Since they had messed up twice I was guaranteed a delivery after 4:30. The delivery drivers showed up an hour and a half early. They said they saw the note that I wasn’t available until after 4:30, but they would not wait nor bring it back. I called customer service and asked to speak with a store manager, but was told he won’t be back in for another two days.

This company has the most horrible customer service ever!! They took advantage from me since English is not my first language and the customer representative I talked to was being extremely rude! They questioned if I read, and said I was being ridiculous just because I needed to talk to a supervisor. And I cannot get to talk to any of the supervisors as a customer of them, this was ridiculous.

Purchased love seat, and sleeper sofa. Sleeper sofa and love seat have staples, nails, and sharp objects that were poorly installed. Sleeper memory foam is flat and uncomfortable. Poor craftsmanship. Have had to use duct tape to cover rips that formed because of the exposed nails.

I had purchased my furniture at the end of January and had taken delivery at month’s end. They had delivered me a damaged couch and I accepted to have a new one delivered. Come to find out when they were delivering my new couch it was instead a love seat. This is all back in February. I call back a few weeks later to see when I should expect my new couch and come to find out they ordered me another love seat. It’s now April and I still have no couch at all that I had purchased. Talking to customer service management they tell me they did me a favor by replacing the couch free of charge and giving me a $100 in store credit.

We purchased a loft bed from the Capital Blvd. store in the beginning of March. I explained then to the salesman I had done business with Rooms To Go for years but because of a recent delivery that went very bad I would not buy from them anymore. I was told not to worry that Ashley Furniture had hired a new logistics company with professional installers and would not have any issues. The furniture was delivered on March 21st. My wife and mom were home for this delivery as I could not be because of work. During the delivery my Mom questioned the installers about several loose bolts and handles being put on the chest of drawers. For the chest of drawers she was told that was not their job and responsibility of the homeowner.

This has been the worst experience of my life! Customer service is a joke! If you enjoy spending hours on the phone sitting on hold waiting to talk to someone who cannot help you and says they will get back to you but never does, this is the store for you! If you enjoying taking off work to wait for deliveries that never show up, then this is the store for you!! If not, DO NOT SHOP AT ASHLEY FURNITURE! WORST COMPANY I HAVE EVER DEALT WITH IN MY LIFE!!

I purchased an oversized sectional sofa and extended warranty. Within the first days, the corner section began creaking and the wood underneath the arm rest had shifted. Upon calling for a fix, I was told that there were no appointments for over 2 weeks! Finally, when my appointment day came, a repair technician determined that there was no problem. Unsatisfied, I contacted Ashley for a return and refund, but was told that it was beyond the return period. Of course it was when I had to wait 2 weeks for an appointment! I contacted Corporate and the CEO on LinkedIn to no avail! Steer clear of this company, there is no warranty and there is no customer service, not even for military Veterans and their families!!! What a shame!

I placed my order 2/11/19. Finally received a phone call two weeks ago to let me know the items had arrived at the warehouse and would be delivered. Just received another phone call that items were damaged and it would be another 2-4 weeks before receiving the undamaged items to have the full sectional that I had ordered. We were supposed to receive the full order tomorrow (4/9/2019) so I had gotten rid of our old furniture this morning for work. So now we are stuck without a full set of furniture for another month. Very disappointed in this process and I hope it is worth the wait once we finally get our furniture!

We bought a power recliner from the Ashley outlet store days before I was scheduled for major back surgery. We thought it would be a great place for me to spend some of my recovery time. My husband picked the chair up the day before I had to be at the hospital. The chair came in four pieces. We could easily put the pieces together, but he could not figure out how to connect the electrical parts within the chair, because the directions, that came in the box , did not match the chair we had. We called the sales guy immediately and he told us a warehouse guy would be glad to come out the next day to help us. I explained that I was going to the hospital the next day, so it would have to be about a week later. He said, "Ok, no problem. We’ll set it up for then".

The customer service rep was great. She knew the product I was inquiring about and did not push anything else. The recliner is very comfortable and sturdy. The delivery personnel were very professional. I would highly recommend.

We ordered a king bedroom set and was delivered a queen even though we noticed the mistake and had to call them two or three times about it. We were assured it would be the right one, king, delivered!! Nope, wrong! I called and the sales lady told us to accept everything and refuse the bed so we did. I asked where the TV stand I ordered was. Well, of course they didn’t know anything about it. The saleswoman must have been having a bad day because we told her to order it at least 5 or 6 times. I called and asked to speak to the manager twice. I was told he was talking to another customer and he would call me back. I figured after at least two hours when he hadn’t called I would call back.

Once you purchase furniture from them, you are stuck. They do not take back even if came with defect. I bought a set of table and chairs from them and they took two month to deliver. The guy that deliver the chair was sneaky and put the chair that had a huge scratch on it hiding behind the table where I could not see it. I call them to replace the chair. They tell me that a technician has to come to my house, inconvenience me, and see if there is a way to fix the chair. ARE YOU KIDDING ME? FIX the chair, they should replace the chair. Once I pay this off, I will close the account with them, and go to a different furniture store. I am complaining to BBB also.

Wish I read the reviews before buying from Ashley's. Bought a dining room table 3 weeks ago. Upon delivery the table was broken in the corner. Saturday late, couldn't contact them to go from there. Called them Monday, they rescheduled for 4/6/2019 between 4:30 - 7:30 and no sign of anybody. Not even a damn call!! This company is a total joke!! Should of known better.

We bought two leather love seats from the Laguna Hills Ashley Furniture store. When they were delivered, they had a strong odor to them. We were told that they had just been taken out of the wrapping and that the smell would soon go away. After a week of noxious odors in our house, we have been talking with Ashley's representatives regarding getting these pieces removed from our home and getting our refund. David promised to get a truck out to pick up the offensive smelling love seats on Friday.

I ordered a Lane recliner/sofa with heat and message which took a couple months to come from the factory. When it finally arrived I soon discovered the heat on one side did not work. Ashley picked it up and repaired it but I was without my new sofa for another 2-3 weeks. Then the power supply stopped working. Ashley provided me with a new one at no cost. Although Lane's workmanship seems a little substandard (as the sofa is on the flimsy side), Ashley store in Show Low did everything in their power to make things finally work.

I bought a sofa from the Clearwater Florida store 2 months ago. After 2 weeks the sofa made a noise when you sat on the middle cushion. They sent a third party tech out who said it was wood rubbing and so she put 2 pieces of cloth underneath and that seemed to help but then 2 weeks after that it started making a noise again so they sent the same tech back out and after she checked it out she said there was nothing else she could do so I went to the store and talked to the manager and he would not do anything so I called called corporate and was told they would send one of their Ashley techs out so they did and he said it was the bottom backrest brace flexing and rubbing on the trampoline straps..

Furniture delivered 2/22/19. Dresser damaged and drawers won’t open or close. Service technician came out March 8. Unable to repair and informed me he had to order parts that would take 5-7 business days. No phone call or follow up. I called service March 16, held for 30 minutes, to be informed that parts were ordered and tech should have contacted me. Waited to be contacted. March 23rd, I called again. Fifteen minutes later informed no tech should have called me but rather customer service. Regardless, parts ordered but with wrong address. Furniture was delivered to correct address so unsure why parts would be sent to a former. Was assured someone would follow up with me on status. Today is April 3rd.... Nothing. Send me another dresser or refund my money. Very disappointed.

They had what we wanted, when we wanted it. Excellent salesman, he spent hours with us to find just what we wanted in the color my wife desired. He set up delivery and gave us cash discount coupons for a future purchase. We have in the past and will again buy from them.

Purchased a sofa sectional and were talked into the protection plan as it "covers everything" according to the salesperson. Well the seam let loose on the top where the cushion connects to the back. Took 2 months and were told seams were not covered in the plan. My husband and I live by ourselves and in no way was this piece abused in any way. Just defective stitching/material. Can't believe with the cost of the plan this isn't covered.

I should have read these reviews prior to going to Ashley Furniture! First of all purchased a bed with adjustable base and was told we have 30 days to try it and if not satisfied we could return it for an exchange from the store. When we returned it we were told the difference and that we could shop to that difference. Then all of a sudden after the sales person checked with the manager the difference changed to half as much! We were stuck in a place where we had to purchase something that day and were losing half of our return. We were not allowed to purchase anything on sale. We had to pay the retail price? We were being punished!

I bought a mechanical bed, mattress, sofa bed and recliner chair from the Draper Utah store. The sales person was new, nonetheless he told me the mattress could be brought back as long as we tried it out for at least 30 days, but not more than 100 days. After sleeping on it less than 2 weeks, I had shoulder, neck and back pain. I've never had that before. The mechanical bed is noisy and 1 of 3 times wouldn't go down all the way. I looked online for the official policy on bringing back mattresses. It said basically what the salesperson did. Additionally, the sofa bed was bought for my son to sleep on. He said he couldn't sleep on it. It was uncomfortable. We put a foam topper on it, but it didn't help much. The recliner chair was poor quality for what I paid for it.

I bought a reclining leather sofa and loveseat that within 6 months the cushions you sit on flattened out so bad that I almost can't get up out of my seat and I can feel the boards of this sofa behind my niece on the back of my legs when I sit on it and they want to just give me the same sofa and I told them if this happened in 6 months what makes you think the new one you're bringing me isn't going to do the same exact thing? Because I know they did not change the quality or style of the cushion inside so basically I got ripped off and will never buy anything from there ever again.

I recently bought a bed frame there with the drawers on the bottom. The sales person promised me that the mattress I purchased would fit just like the one on the showcase. When I got it it was so tall I couldn’t even get into the bed and when I talk to the store they were rude and caring and their comment was, "too bad so sad." once you order it is in your house it’s yours they don’t care what she paid for it I will never never buy anything from Ashley Furniture. Again their quality is terrible. This service is horrible and they don’t care.

I'm building a home. So have been shopping for new furniture. Went to the Ashley store in Bristol, where I met Brittney, she help me pick out a lot of great things for my new home, I've been very pleased with everything.

It took 2 months to get my sectional and the chaise had a snag in it. My armless chairs missing the legs and the material on the back was real loose. So now I have to wait another month to get the chaise replaced and at least 1-2 weeks or more to get the material on the back of the couch replaced. The worse customer service I have ever had and they seem to not care.

To the CEO of the company... I'd like to share my experience with your company and let you know that I've spent thousands of dollars here and will NEVER be back... I had a warranty on my bedroom set and a nightstand of mine became damaged. I called the warranty company in December and they came out mid-January, decided it can't be fixed and it would be replaced. On January 21 I received an email confirming authorization to have the nightstand replaced. By both Montage AND Ashley Furniture Corporate (spoke with Karen and Wade several times), I got the run around. First it wasn't in stock, then Montage was waiting on Ashley to release money, then it would take 4-6 weeks to ship. Then someone lied and it was actually never processed, then it was in stock then out of stock. I finally dealt directly with Ashley who kept stalling and stalling.

We bought a mattress with boxspring from Ashley home store. In just few months it started sinking from some points. Bumps and depressions appeared all over the mattress. Upon complaint the person visited and took photographs and when he removed the mattress it appeared that boxspring was also broken which was quite strange.

Please don’t purchase furniture online, I’m so hurt. I was sent a broken table with scratches all over it and Ashley will not refund me my money. I paid $370 in total for the table. I’m so mad. Never again. I pray this doesn’t happen to no one else. Not to mentioned the customer service is so rude over phone and liars. I just advise you to be careful if you ordering online from the company cause you never know what you going to get. The pictures online looks nothing like what you will actually received.

I made the unfortunate mistake of purchasing a couch from Ashley Furniture Tukwila WA almost two weeks ago. I had driven my truck to the store with my roommate to look at couches as we were hoping we may actually leave the store with one. We found the exact couch we wanted and we are saddened to hear that it will have to be delayed till Saturday (5 days) but will be available at the warehouse for pick up then. We let them know we have guests coming into town on Sunday so the timing for the couches could not be more perfect. We just want to make sure our out of town guests have a place to sit. Saturday rolls around and I still have not heard anything from Ashley so I take matters into my own hands and call the store to find out if the furniture is available for pickup.

I searched the couch I wanted online. Went in to my local store and they ordered my couch. I searched all the furniture stores in my city. Ashley had the best looking and prices of all. The staff was very nice and we will shop there in the future.

I ordered a queen mattress to be sent to my address that has a terrace address and not a street. I know not to put street on anything I deliver because Street would take it to a address with the same numbers but not terrace. I didn’t realize when I placed my order that the Ashley furniture website changed it to Street Street. I'm waiting for my mattress and it’s delivered to the Street by UPS and this individual signed for it.

In June 2018 I purchased my son a new bedroom set from Ashley Home Furniture at their Atlanta, GA location. I was charged twice on June 6th and then again June 7th of 2018 for the same dollar amount. I have been in contact with the store since I received my first credit card statement along with speaking with the Credit Card Company and Ashley Furniture Corporate office. My issue as of today still has not been resolved and I have gone back and forth with the company and their authorized credit card company.

Where do I start first? First couldn't track my order from day one. Was told my order would be here on the 27th. Remind you I ordered on the 13th of March 2019. Card was charged and money was deducted out my account then I didn't receive no email confirmation then contacted them on the 22 of March. Said it would be delivered on the 27. Ok. Now on the 27th Kyra the supervisor or whatever you wanna call said money was sent back on the 18th and my order was cancelled on the 25th. And when I talk to them on the 27th I spoke to 4 different people that couldn't find my order.

Before you buy make sure you want it, because if you cancel the order before they deliver the product they will charge you 10 percent restocking fee!!! I will never step in a Ashley store ever again. Been a customer for over 15 years, and they don't care about you. Just about the money.

Ashley Furniture does not care about their customers whatsoever. All they care about is getting their money at all cost. I had ordered a couch/loveseat combination on Saturday March 16 for a whopping $3500 set for delivery all the way on April 30, I know shame on me. My wife and I found a nicer set at another location for an incredibly lower amount. I also measured and realized that the set I ordered wouldn't even fit in the spot I intended to put it. I go into Ashley Furniture and tell them my issue and they required a 30% "restocking fee."

Never ever get a credit card from Ashley Furniture. I got their credit card and bought some furniture. But I made all my payments through Chase credit card. Just after 1 month of purchase, they closed my card, which affected my credit score. I approached Ashley for this issue, they say, "It's not in our hands, we didn't do it." If it's not in your hand then why do you encourage customers to apply for credit card.

I ordered a dresser for my daughter's birthday. It is the only thing she wanted... a brand new dresser. We took her to Ashley to pick one out. We paid for it and were told to call a number to schedule delivery. I called. They told me it would take two and half weeks before they could deliver it. I thought that was a little long to wait, but went with the flow. They also told me someone 18 years and older needed to be here for the delivery. I took the date off work, so I could be home for the delivery.

Ashley Furniture... This company is the worst furniture company, Tracy ** is in corporate office, she is the very Rude! Unprofessional! After I have repeatedly took days off work, the furniture never came. 2 months later it finally came damaged! And used, my attention was directed to - Tracy **, who told me, "You should not have shopped at our store. There’s nothing we can do," and also said, “No refund." And then threaten me to take them to court. After research, I found out some stores are Franchise and some are Corporate own, the one I am referring to is franchise. TERRIBLE!!! Do your homework.

Bought Ashley sofa and loveseat about 5 years ago in the new Durablend Material that they told us would wear almost like real leather. This set sits in a room that is rarely ever used, so it is not worn from overuse. The sofa is now peeling like crazy. Little pieces of durablend cover your clothes if you sit on the sofa. The sofa looks horrible. I went to The store where purchased to see if there was any recall or discount offered toward new furniture to replace this crap and was told they are very aware of the problem because everyone who purchased these sets had the same problem and complained, but nothing they can do about it. It was just bad fabric. Also found out they are still selling furniture made of Durablend. I will never purchase Ashley furniture again, nor will I ever buy from Same store again. Terrible customer service. If you spend $2500 on furniture, it should last a few years.

Mattress set advertised at just over $200. At the end my $200 totaled just under $550 and I opted for no extras and no delivery. Well deposit amount was $40 something. Paid that and week later made a $250 payment. Suddenly circumstances beyond my control caused me to cancel my layaway and was promptly informed that I wasn't going to be refunded my deposit. Wow. But I said, "Fine." Sales rep on the phone told me I would be refunded my payment onto my card so 3 days later sales rep calls me, informs me of a rule they apparently have on my order that upon cancellation no refunds, no exceptions. Instead I would be issued a store credit which obviously even the rep had no knowledge of that rule and therefore didn't tell me about it until 3 days after he had said I would be refunded.

I ordered online through the Ashley website confirming a requested delivery date. A few days after the purchase, I received an email confirmation stating that the furniture would arrive on the date I chose. The day before the furniture was suppose to be delivered, I received an automated call stating that the furniture would be delivered 4 day after the original date. I was very disappointed and decided to call customer service. Unfortunately, they kept transferring the call and refused to accept fault and fix the issue. I will never order from this place again.

After an absurd amount of phone calls over the past 5 months I am left with using social media as the only way to get Ashley Furniture’s attention in hopes of them finally doing the right thing. On August 30th my mother ordered me a new bedroom set. We finally received the furniture on October 11th and it was extremely damaged. Dents filled the headboard and footboard, the nightstand wasn’t level, anyone could tell it was crooked with the naked eye, and we couldn’t even open the drawers on my dresser which had chips all over it as well.

The Carle Place store is the worst. Do not deal with them. Stephen salesperson, Chris Manager, Jose another manager, All the way to Angelo they are a rip off. They lie. The list goes on and on stay away from this store!!! They give you one price charged a card a different price! Told us delivery would be a Thursday. Delivery never came then it came it was the wrong items! They will not resolve the issue and you call and call and just keep getting the runaround! DO NOT BUY FROM CARLE PLACE ASHLEY FURNITURE STORE!

I purchased a sofa and sofa chair from Ashley Furniture. The first issued was on delivery day when the incorrect sofa color was delivered. I had taken off work to be there for the 4 hour delivery window. Now I had to take off an additional 4 hour time period to receive the correct delivery. During my initial pitched, I also purchased the 3 Year Stain Removal package for approximately $140. It was explained to me that if a stain cannot be removed by the professional they will send out “a replacement”, as in a whole replacement, to my understanding.

Bought a power reclining sofa and loveseat for $2,000+. The sofa stopped working the day it was delivered and is stuck in the reclining position. Customer service was rude and said they would return call, did not. Called back the following day. They will take a week to send someone out to fix it. I have an entire home to furnish, time to look elsewhere. 1330 N Town East Blvd location in Mesquite, Tx.

After waiting 3 weeks for sofa wich cost 1000$, they come to the door we live in 6th. The sofa was big and they couldn’t take it by the elevator. So they start taking picture of measurements of the sofa and elevator and they said we can’t do more than 3 floors. Where was stated that you don’t do 6 floors. We gave them the address so they should ask, "You live in 6 floor. We can’t sell you." So they are, "We can’t. It heavy." They are about to leave. My husband call them and said, "Can you do it? I will pay 150$ Cash for you guys," they did it in 5 min. Not heavy anymore. The worst company. I make sure not to buy again light or heavy from you. So we end up paying 1150$ for sofa.