Ashley Furniture Reviews

My fiancée and I purchased $5400 worth of living room furniture on July 7th. We were told 3-4 weeks for delivery which we thought was a bit excessive, but we went with it. I just got a call thinking we'd be getting our furniture soon only to be told there was a delay and now it's "maybe next week". MAYBE! I'm livid right now. We have an entire home we furnished with new furniture and appliances but nothing in the living room. And not even a definitive day and time? We get "maybe next week". This is unacceptable!

Bought a living room set. Had a problem in 2 weeks. Went back. Talk to the manager. Didn't seem to care, offered to replace the same crappie furniture. Why would I want the same crap! Next time I'll go to RC Willey get Quality Furniture. People will work with me there! Manager at Roseville store didn't seem to help. Very unsatisfied. Stay clear of Ashley Furniture!!!

This company is absolutely horrible. I bought over 2,200 dollars of furniture from them 3 years ago. I bought the 5 year protection plan and tried going to them cause this sofa is cheaply made and didn’t hold up. I got rips all over it from it just not holding up. I contacted them and they said the protection plan only worked for if you had a accident. Don’t ever buy the plan. It’s just a scam to make money. Also the furniture is cheaply made.

I bought $3,000+ in furniture from here and it was the worst experience I ever had. I bought a sectional couch, entertainment center, 3 bar stools, and a 3 piece desk. The day I was in the store buying my furniture I went through the furniture numerous times with the sales person to make sure I was getting the correct stuff. I was told nothing was in stock so everything would have to be ordered and it would take about 2 weeks. Over 2 weeks later I still hadn't received a call for my furniture to be delivered. You guys had another sale going on so I was price checking to see if anything was cheaper. The entertainment center was cheaper than what I bought it for which is the only positive thing that happened with this experience.

Sales in the store are excellent. However, when it comes to delivery and/or service, the right hand has no idea what the left hand is doing. If this had happened once, I could understand an employee making a mistake. For delivery, I was told if the time frame did not work, I could let them know and they could change it. Not so! They schedule for an entirely different day and the customer never has a choice as to the time frame. It is all based on delivery addresses. My sectional arrived and one piece cannot even be connected to the rest of the sectional because part of the sectional is warped.

Ashley Furniture has completely lost my business. They lied saying they would update our info to the bank they are serviced through. Harry (our sales rep) told us the info was correct (other than my new phone number which I got after the couch) and apparently it was not. After about two months of no bill my husband went to the store because the phone wouldn’t get answered when we called and spoke to them and they told us they had the wrong address. How? Because the couch was delivered to the correct address oh but they reassured us it would get fixed. Next month still no bill.

My wife and I purchased a bed online that was supposed to be delivered 8/3/19 at 10:15AM. The delivery came an hour and a half early, woke us up Sat AM. We were unprepared, in our PJ’s, unshowered, hadn’t had breakfast yet and scrambled to disassemble our old bed and take it to the dumpster. Only after all that, the driver tells us he doesn't actually have a bed for us, just a head board. We of course refused the headboard. We ordered a bed, not a head board. We called the customer service number and they told us they would give us a refund for the delivery fee and we'd have the bed delivered first thing at 8am 8/4/19. We sleep on the floor that night. The next day comes. We wake up early on Sunday to be ready by 8AM. Hours pass. Still no bed.

I will never buy from them again. I purchased couch and loveseat in May. The very next day after delivered I called to complain. It’s now August and I’m still waiting as to get fixed. As they won’t return unless you pay 25% restocking fee. They repair before returning. Cushions are bunching staples coming out of back. And it creeks bad which by the way isn’t covered!!! I’ve been to the store several times and have got nowhere with them either. Customer care center is a joke. They just read off a script. Buyers be aware and do not purchase anything from this store.

I purchased a couch and loveseat from Ashley Furniture and chose to refuse delivery of the loveseat. I was told to contact customer service for my refund. I have called several times, waited on hold for 30 mins only to be disconnected. I was charged for something I do not have. DO NOT SHOP here. You get what you pay for. Better off paying a bit more elsewhere where they actually answer the phone.

Just about every piece of furniture I have purchased has had to be returned due to damage. I had to place a call to the Ashley Furniture store here in Greensboro NC to order another dresser (3rd one) and will probably be waiting another 2 weeks to get it. The furniture looks nice on display but when it actually arrives it's so flawed. As expensive as it is, it should be flawless when I get it. This is absolutely the worst furniture experience I have had.

We purchased items online and were given a delivery date via email. We were never told the item was on back order and the delivery has been delayed over 6 weeks! No apology, no offer of a discount and they told me to contact the distribution center to try to get a discount. The distribution center says to call online. It took me 3 days of calling and waiting over 35 minutes to get a representative. Awful customer service. It is August 2nd and I ordered June 25th, still no items.

I purchased a bed frame for my guest bedroom. It arrived today and was assembled by Ashley's delivery team. One of the delivery men referred to me in spanish as the chicka. I overlooked it. I wanted the bed assembled. The frame was assembled wrong and I didn't catch it until the drivers had left. They put the mattress on crooked and when I straightened it I saw the terrible job they did assembling the bed. I called right away hoping they could come back and do the job right. The driver said he had 3 more stops in the area so I didn't think this would be difficult. Customer service said they are already back at the warehouse and couldn't come back. Somebody is telling a tale.

I paid cash for a dinning room set Ashley Furniture at their Lithonia Georgia store in July 2019, and I’ve been treated like crap because the color of the furniture in the store was different when the furniture was in my house. My husband signed for the furniture, and NO one at Ashley told me that once the furniture was signed for that it was up to the manager of the store to take it back or not, nor was I told that Ashley does NOT honor a 3 day right to return policy if you are not completely satisfied with your purchase. I called the store 3 hours after the furniture was delivered to tell the store manager that I needed to return the dining room set, and that I would come right back in and get the set that I knew would work in my home. The store manager said NO. I couldn’t return it. I told him I’d pay the restocking fee and delivered pickup, he said NO. I am so heart broken to be treated SO badly by a store that I loved to shop at.

I paid cash for a dinning room set at Ashley Furniture Home Store in Lithonia Georgia at Stonecrest Mall, and I’ve been treated like crap because the color of the furniture in the store was different when the furniture was in my house. My husband signed for the furniture, and NO one at Ashley told me that once the furniture was signed for that it was up to the manager of the store to take it back, nor does the company honor a 3 day right to return purchases.

I opened an Ashley credit card account with a $2000 limit earlier this year. I took my time looking at their website, trying to figure out what I would be buying to furnish my new home. When I finally went to make a purchase, several months later, my credit card did not work. When I called customer service to find out what the problem was, I was told that I did not utilize the card quickly enough and the account was closed and that I was welcome to reapply for an account!! I've never heard of this kind of policy before, will NEVER buy another thing from Ashley.

***Long Review Alert*** Summary: Ashley Furniture has THE WORST customer service. I was essentially given the giant middle finger for 10 weeks trying to get a replacement part and/or refund. DON'T SHOP AT ASHLEY FURNITURE. It will come broken and they will not fix it. They don't give a crap about you, go literally anywhere else. PLEASE. In Chicago I purchased a high top table for my new apartment. I went in the store to find it but they did not have it in stock. So they ordered online for me and sent it to my apartment. Once it was at my place I immediately put the table together and notice two broken pieces. I called customer service to get replacement parts. They told me I'd receive them in 2 weeks and so I thought it was settle. BUT THIS WAS JUST THE BEGINNING.

Don’t buy from them!!! Overpriced and poor quality. Purchased an expensive bed from them about a year again and can’t even sleep on it because the middle of the mattress has sunk. Called about warranty and they send someone out to inspect and said that it is sunk in the middle but not enough to replace under warranty. I guess it is perfectly normal for you to roll to the middle of your bed when you lay on it because the middle is sunk in. Maybe someone should tell that to my neck and back that hurts daily due to their poor quality products!!!

I will never order from Ashley again. Very unprofessional. Dont tell you until after your purchase that you cant pick up from that same store. Was a distance away. And when my sofa didnt fit I got the smaller loveseat and never was refunded the difference. Bad business all the way around. I will tell everyone not to order from there. Plenty of other furniture stores around.

Bought Tempur-Pedic mattress that was a lemon, made my back hurt like hell everyday. It's still been several months after reporting this to them but I still haven't received a new one. I'm thinking about taking to a lawyer about a lawsuit. Also my couch was damaged and it's taken several months for that too.

Major Vent Warning: I bought an Ashley Electric Rocker Recliner in May, due to shipping issues getting it here, it took about a month. So I've had the recliner about a month, maybe 5-6 weeks... Well last night the damn thing got stuck in the fully open position. (Pause for laughter) After putting my body into positions it hasn't seen in decades, I managed to remove myself from the crevice I was in. (It wasn't pretty) I got online to troubleshoot my problem... Easy peasy right? Yes, however, none of the video solutions worked. I think it's the transformer. Fine, it can be replaced so...

DON’T BUY FROM THESE SCAMMERS. We were scammed by Ashley’s. We bought a bedroom from them and the foot board was damaged. Also the staff didn’t assemble it correctly and I had to pay someone to come do so. We also bought a table and six chairs and when it arrived it was actually small for the room. I told the delivery guy we didn’t want it. He said they can’t take it back and if we called Ashley’s within 72 hours they’d take it back and offer a reselect. I did call within 2 hours and asked for a reselection on the overpriced furniture but the customer service were not helpful at all stating a ‘no return policy‘ (which was not written anywhere, and they were not clear about). The irony is the contract we signed and their website has a 72 hour Happiness Guarantee with 1 time reselect.

Recliners poorly constructed. In about a month, had to replace foot rest. A year later, recliner pulley broke and have been waiting for months for a replacement part and repair. Poor customer service.

First I would like to say that I am a big fan of Ashley Furniture. In fact, my whole house is furnished with all Ashley furniture. In February of this year (2019) my Husband and I went into the Dover, Delaware store and was greeted by a gentleman named Will. Although I did not buy anything at the time, I really did enjoy myself with, Will. My Husband and Will was acting up and if I didn't know either of them, I would have thought they were life long friends. Will really made our experience a great one. We explained to Will that we were waiting to close on our house before we purchased anything. He gave us a price and directed us to lay down on the mattress we want to buy and asked us to give him a minute. We waited for about 10 to 15 minutes and he came back to us with even a better price.

This has been the worst experience I have ever had. There is no communication between delivery and the store. I am having to personally call the store to TELL THEM WHAT THE DELIVERY TEAM TOLD ME. I have not received my items. I do not think I will. I have received the wrong items on multiple occasions. Ashley Furniture has ruined my moving experience. I am sleeping on the floor. My clothes are in my bathtub. I have NO furniture. It was supposed to be here a week ago, and I keep receiving texts and phone calls that it is getting delayed. I have never experienced worse customer service in my life. I keep getting bounced around from person to person and no one can tell me what is going on or when I will receive my order.

As I type this I am on hold for the 3rd time and the time clock reads 24 min and 35 seconds. I unfortunately ordered a number of items from Ashley and they all have gone wrong. They said they delivered a rug that was not delivered. They scheduled an in home bed delivery for my 8 year old so we dismantled his bed and then showed up, dumped a bunch of pieces in his room and said they didn't have hardware to put it together. It was up to me to call and fix their error and I paid for this! Delivery guys were so unprofessional. The bed is still in pieces with no other parts and our kid is sleeping with us. They just delivered an accent cabinet that is damaged so now here I am, sitting on the phone again waiting for them to answer. Stay away. Just shop from Wayfair or 1StopBedrooms. Both sell Ashley products if you want them but actually get them to you intact and in a timely manner.

I purchased a lift chair for my elderly Mother that was in the hospital and was told it would be delivered Sat or Monday. I received an email the Friday before stating delivery would not be for another week. I went to the store and they told me it was on backorder. That was the first mistake. They apologized that I was not notified and took off 100.00 and delivery fee. Got the chair the next week and I signed for it because the delivery guys were in a big hurry they could not wait for my Mother to test it out. My Mother could not operate it. Too confusing for her with all the buttons and the chair did not fit her well at all. I called the next day and talked to the sales rep and he stated the the Manager Zac said absolutely no returns after delivered and signature.

I bought furniture at Ashley Furniture in Colerain Ohio on 6/29/2019. At that time they said all of my furniture would be delivered by July 17th (which was perfect because that is when I got the keys to my new house). On the 17th, they call and say that my sons loft bed and my king size headboard, foot board, and rails were not in stock. They would not be delivered on the 17th but would be there by the 31st. Today is 7/31 and my furniture did not arrive. I received an email asking me to confirm my delivery date/time (which I did) and that the furniture would be there between 1pm and 3pm. At 3:05pm they had never called. We called customer care who said the delivery people called and also showed up at my house, which is a lie considering the front door was being worked on all day and someone was at that door the entire day. I got nowhere.

I bought a Tempur Pedic bed (firm). It was hurting my body because it was too firm. They came today to pick up and deliver a medium one instead. I upgraded the mattress to two twin long plus the base with the massage. They sent the wrong base. Called customer service and the rep had the nerve to tell me I am to call back tomorrow after 2pm to set up a new delivery. Why should I call back? It’s you that supposed to call me? You screwed up. Spoke to the rep who sold me the bed. He was very nice and will be assisting me. I will never purchased from Ashley again. Will also be closing my credit card. I will go back to Macy's.

At the Ashley store my salesperson told us how wonderful the "White Glove" delivery option would be if we paid $149.00 + tax. He explained that the delivery people would put on white booties & white gloves, clean up any mess, reposition our old furniture... As soon as the delivery men arrived one man asked where we would like our existing furniture to go, I told him the basement. He went to the basement & moved a table, lamp, & pictures & left the light on. 2 men then moved in the new furniture into the living room, removed the packaging & left a mess on the floor including a nail. They were about to leave when I mentioned the old furniture needed to go to the basement. The response was... it wasn't on the order & they had to be at their next delivery in 3 minutes.

I purchased a bedroom set from Ashley Furniture and the mattress started sinking in the middle within the 2nd week from my purchase date. I was informed that I would receive another mattress in its place but I would have to pay for delivery. I think it’s unfair to make the consumer pay for delivery when it’s no fault of their own.... so be aware of this nonsense when you select this store to purchase your furniture.

So I decided to buy new furniture for my home. Went in, placed order 45 days prior to move. Ashley contacted me 4 days prior to delivery to say none of my items were ready!!! This is like my whole downstairs kitchen and dining room. I had a party planned a couple days later so I had to cancel my party after invitations had gone out. They gave me 200.00 for not being able to make it. Day of delivery they arrive to wrong address (old address) then they show and only have my end tables???? Then another truck shows later that day with rest of house after being over 3 weeks later from original date!! Only to be used furniture when I say there was damage to everything. I mean damage to everything, scratches, missing stain, just horrible!!!

We bought four pieces offline with the special white glove delivery ($200). One chair and a set of four chairs had to be assembled by us as they came by UPS. We had to wait a month for a dining table and cabinet to be delivered. They called the day before to say our dining table was damaged and they would call back with another delivery schedule. The next day they not only did not bring the table, but also failed to bring a side cabinet and the drivers had no info. The call center is closed on Saturday so we had to wait till Monday for them to say it would be another month before they could redeliver. I think they oversold both items and lied to us. I can not recommend this company.

Ashley would NOT release 1,500 back to my credit card after I cancelled my order. I had to have the credit card company file a dispute with Ashley. I went to the store, I called and called! I was always told that there was not a manager on the floor. Finally I left a review that told my experience with Ashley, under my review I got response that that they would act, NO ACTION! My review was removed, so I wrote a review stating if my negative review was removed, one would have to assume that was a standard practice. After all this stress and dealing with a company thinking that they can do this to someone has left me with the responsibility of constantly sharing my experience.

We ordered our living room set and waited 5 weeks for it. When it was finally delivered, the recliner was broke and the couch had been ripped. Waited another 2 weeks or more for a replacement. Loveseat was broke on both side, so they ordered parts, which took over 3 weeks. When parts arrived, some of it was still missing. Customer service said I didn't tell them both side were broke. Absolutely false. Now we finally got the other parts. Called for service to come replace broken parts and was told someone would contact me in 24 to 48 hours. It has been 5 days. Just called back and was told they would re-enter my request again. This is a absolutely ridiculous paying for stuff we haven't been able to use to its full capacity. I wanted them to come and get it all and refund us, but NO, no refunds. I will never recommend them to anyone ever!!

I will never shop at Ashley Furniture store again! This was my 1st and last time I will ever step foot in this false advertising store!!! I went in to get a dresser and end up getting a dining room set along with a dresser since they had bogo going on. Well when I was charged full price for the dresser when it should've been half off. They said because I applied for their credit card that does not qualify. When working with the dealer he kept saying the dresser was half off and even wrote it down on paper the half off price. I didn't noticed I was charged full price until later that night. So I called this morning and there is nothing they can do and if I cancel my order I'll be charged 10%.

Delivery guy comes, brings in 1/2 of my sectional set then says, "That's it. Don't have the rest." They forgot to load the other half and says delivery will call and set up another appointment. I called immediately and waited on hold for 20min just to be told they'll look into it and get back to me that day. Needless to say they never got back to me and I'm still trying to get this resolved. Total incompetence with these guys and will never go there again. Wish there was a negative star rating.

We ordered a sofa from Ashley Furniture. I received an email confirmation that it would be delivered Friday, July 12. No delivery window was provided and I called in the morning and left a voicemail since no one answered the phone. No one ever called me back either. So late in the afternoon I called again. I was told my sofa would not be delivered and I had to puck another day. So I chose today. I did get a delivery window of 12-4pm. Then I got a call they were extending me to 5pm. Then I got another call extending me to 5:30pm. Now it’s 6:30pm and no sofa! I tried to call the number they gave me for the delivery service and no one answers, not even a messaging service. Needless to say I’m cancelling my order and finding a reliable company. I’m not even sure how this company is in business. I’ve never experienced this poor of customer service in an industry I’ve dealt with. What a waste of time and money. Buyer beware!

I bought a bed room for my daughter on May 2019 and till now July 27, 2019 I am back and forth calling them. The room came with many chip here and there and they refused to replace it until the technician come and check it himself. He said I cannot fix it and need to replace, after 1 and Half month I didn’t receive all items that he order!!! When I call them they said, "Oh sorry we forgot"?!!! What?!!! She scheduled me with a technician after 2 weeks and he didn’t show up to his appointment and no one know why?! When you call them they said, "It’s not in our department!!! Call the customer service." The customer services is another story, they leave me on hold for an hour and then they don’t fix the problem!! Think twice before buy from Ashley. Horrible quality and customer service.

I would love to write a review on the furniture that we ordered for our living and family room on June 8th, however we have not received it yet. We were told that it would take 4-6 weeks and we are now starting week 8. Since neither room currently has furniture in it, we are very disappointed!

I ordered a counter height table and chair set. No problem with the set. I also ordered bedroom set. It was delivered and the right drawer in the bed did not open and close, the media chest was missing parts and had a scratch on the top. The nightstand drawer doesn't work properly. The man that delivered said he would report it and someone would come and fix it. (beware, this is a mistake, I should have refused deliver!)

We only had one piece of unacceptable furniture. Drawers didn’t close right. Sliver that’s could stab you on the trim and crack under the lift top table. Dealing with their customer service department is frustrating so we will go elsewhere. It took numerous calls. The technician came when I said we would not be home. When he did come out 4 weeks later. He said that he could not say it couldn’t be repaired but you would be able to tell it was repaired and that we could refuse it. The customer service person said they would not replace it and we could fight with the store. All in all I’ve spent about 4 hours on hold. I give up which is obviously what they are going for.

I should have left this store 10 minutes after I got there. The salesperson was good on the sales but poor on the customer service. He tried to rush me through the paperwork. I later found an error in the numbers. I called several times to get it resolved. I was transferred or told some wild tale. I WILL NEVER DO BUSINESS HERE AGAIN.

This company has to put it together, everyone from Daniel ** the sales person I dealt with along with Michaela in the delivery department and the person who promised someone will be returning my call they all suck! They have no sense of business ethics. Mr. ** had me on "express delivery". He assured that no delivery appointment was needed despite the cashier mentioning that He needed to schedule a delivery date, Mr ** told the cashier: "You don’t need to schedule it. He is on express delivery" then the day that my mattress was supposed to arrive I called the delivery department and was told that there is no such thing as "express delivery"!!! I call back the store and the solution they come up with is "someone will return your call to address the situation". Still waiting for somebody competent at that place to clear the situation.

Ashley ordered the wrong pieces to our sectional. We agreed to the diagram they had drawn. It took me 30 min to convince them the couch we received was not the same one in the diagram. Finally they agreed and said they would replace it. I thought great! That’s what should happen. Upon delivery of the replacement pieces we were home and ready for delivery and we get told that the driver sat there for 20 min and we never answered the door and that we would have to pay $80 to have them come back out a third time!! Never mind all the inconvenience their mistake has caused from the beginning. I spoke with the manger and corporate and they are not willing to waive the fee. In my opinion this is horrible customer service since they are fixing their mistake and the fact that we were home!

The service at this store is the worst experience I've ever had. The customer service department is horrible. The store employees are horrible. They don't do what they say they're going to do. They say stuff you never said. They lie about things that they told you. They double-charged you. Watch your bill. They rig your furniture once it's delivered and then when you complain about it and you have to jump through hoops to try to get it resolved. It is the worst money I've ever spent. I'd rather throw the money away on the streets than give it to Ashley Furniture ever again.

The only reason I’m giving 2 stars because the mattress is a good quality, otherwise it would be 0 if it was based on Ashley selling tactics, my buying and delivery experience. When I was in a store salesperson asked me if I need a box spring with the mattress. I told him we have a Bunkie Board with frame, and I’m not sure if we need a box spring and how thick. At this point he should of gave few options like go home and measure it, or you only need one box spring or Bunkie Board and if you are not replacing Bunkie Board you don’t need box spring and last option order it and when it is delivered and it doesn’t look right DO NOT sign for it and refuse delivery. If you accept delivery and sign for it you can’t return it. NONE of this options were given to me.

I have been trying to call to confirm a delivery and have been put on hold over twenty times in three days. After ten minutes I am told that my call cannot be completed at this time, try again later. So, I tried the website chat window, was thanked for my patience and ignored, and then the chat window became unavailable. So, I tried to send An e-mail and was told there was an error in sending my message. I will NEVER buy anything from this company EVER again...

I recently bought 5 piece bedroom set from Ashley Furtinure. First, they are damn costly, you can find better stuff for less outside. Second, the deliveries are late. Third, you will be delivered a defected piece and then offered 40$ for settlement. When the product arrived after 2 weeks, it was damaged to core. The head board has cracks and it was broken from the back. So it has to be sent back and the next delivery is only after 10 days.

I ordered a mattress from this place (Long Beach, Ca) and after 2 weeks of waiting for my item and the delivery date on my invoice. I did not receive the mattress or a phone call or email. After contacting customer service the next day and waiting 45mins before someone answered my call. I was then told my delivery would not ship for another 2 days and then it would take 7 to 10 days before it arrives. I cancelled order and still have to wait 24hrs before I get a refund. Next time I will choose some smaller local company.

Ashley Furniture is good but the people they put in the stores are suck! Their delivery are ridiculous. I have been waiting for a month to get it and finally I was informed that left arm leg is damaged and it won’t be with the delivery. The manager in Katy is the worst ever seen as a manager. He thinks he is very smart and think of himself very important and selfish. He barely talk to you and try to show everything is difficult with him. If you want to have the same experience, please buy it from them.

After the very nice sales man at the North Point store, everything else went horrible....I made a nice order to furnish an Airbnb property, I mentioned it's vacant and delivery must be arranged with me. It was set July 12 between 10am to 1pm, I am an hour drive away and planned on being there 30 minutes earlier. Just got in my car and I get a call at 8:40 from my contractor that just happened to come that morning that they are here unloading, I said wait I need to tell them which bed is going to which room...they didn't care and continued setting up the way they wished which was very inappropriate.

Unaware I was paying a month behind, there was nothing indicating I was doing so. Also paying WELL above my minimum balance each month. When I called to explain the misunderstanding, the rigid representative was completely uninterested in what was an obvious misunderstanding. She would only credit one $39 late fee of the total $195. Stay away from this company at all costs.

I ordered 2 pieces of office furniture online. 1 desk, 1 bookcase. FIASCO would be an understatement. Both pieces arrived damaged. I had to handle my own disposal of the first damaged desk. I'm STILL waiting for the replacement shelves for broken bookcase, which was ordered well over a month ago. The 2nd desk arrived in WORSE condition than the 1st. The return shipment has been sitting on my porch for days, as the date they gave us for the pick up was different than the date received by UPS. Even the UPS Driver was awful in leaving the shipment behind. I've spent countless hours on hold with Customer Service, they're non-responsive to emails for days on end. Nothing is right. DISAPPOINTED, First and LAST TIME shopping with online. I will NEVER order through Homestore online again. EVER.

I purchased two items from Ashley Furniture and I had to send one back. So I tried to order another to replace the one that was returned and I was told I had to pay shipping again. So I wound up paying close to $500 for a $375 chair. There was no bargain. After contacting customer care and explaining to them what happened the representative was very rude and not understanding at all. I was told that I had to pay shipping again, and they wouldn't give me any breaks. I was and still am very upset with Ashley Furniture. I will never purchase from them again.

I wish I could select NO star to rate this store and business as a whole! I bought a 2-piece sectional sofa from here in April. Once it got delivered I have various problems as associated with the sofa and loveseat, therefore, while the delivery men were at my residence, I called customer service to report the problems (via word of mouth and with photos from the delivery man’s phone because I could not reach customer service) and they reassured me that a technician could fix them all. I set up an appointment the following Friday for the technician to come out, and no one showed up. I called customer yet again and they said they had no record of my conversation (of course)! So I went through the whole process again, and they assigned yet another technician to come out. When the technician came, he looked at the couch and ordered supplies to supposedly “fix” the sofa and loveseat.

I ordered furniture for my house guest in June. The delivery guys came out and it was the wrong furniture. Ashley's had to order new parts, etc. I was initially told I'd receive the delivery July 12th only to find out there was a shipping delay. Fast forward to my new delivery date July 18th. I was told my delivery time would be 3 to 7. They call at 1 pm while I'm in a meeting, when I called back they tell me I have until 315pm to get there or else I wouldn't get my furniture. I'm racing from Irving to Forget. This is the worst experience I've ever had with a furniture company. I hate Ashley furniture and will never use them again. Please do not use this company. Rooms to Go is much better.

Bought this Jarreau Sofa Chaise Sleeper for our apartment. After 4 months I noticed that it was sagging on the right side. Reported it to customer care and they sent a technician to check it. Technician said that the base is broken and he can't fix it. Called customer care and and my claim was denied because it wasn't covered by warranty. Customer care representative (JR is his name) was implying that I or somebody else broke it that's why it's not covered. I'm only 200 lbs and my wife weighs less than me.

By far the WORST customer service of any company I have ever dealt with. On the first made a purchase that has not shown up after 17 days. When I call your customer service number it says to call the store where you made your purchase. That's great, but they have not answered the phone 1 time in all the times I call. After being on hold for 15 minutes the phone hangs up. So I call your customer service number and stay on hold for 21 minutes and then it spontaneously hangs up too. I will be disputing the charge through my bank to cancel my order. This was my first and last Ashley purchase. I knew that I should have not strayed from ordering from Amazon who are always reliable!

I own this sectional less than 2 months and the zippers broke and stretched material the ripped and they will not do anything for me because I did not take their insurance. So after less than 2 months I have a piece of garbage in my house. I will never buy from this company ever again. Think twice before buying from them.

I ordered a bed for my daughter, it said it would arrive in 2 days if I ordered it within 21hrs. So I did, well today I received half of the bed, and after spending 20min on hold trying to figure out where the rest was, I'm told the rest of the bed won't ship for another week. So I have a headboard and no footboard or rails. The lady was unhelpful, rude, wouldn't help me at all and didn't care that they didn't follow through on their end. I won't be ordering from them online ever again. Never dealt with a company who cares so little for the customer. Horrible customer service. Go somewhere else.

This furniture store deserve NO STARS. We bought a sofa and a dining table from Ashley sometime on February 2019. One of the sofa cushion is dropping. The dining table is uneven, the chairs are chipped and the wood itself is very rough which lead to splinters in my fingers. It's now July 16, 2019 and we've been back and forth. Customer service is beyond unprofessionalism. They were making a mockery out of me, all because I was letting them know that I had enough and will take action for ripping people off with poor quality merchandise. I should also mention that I was told the sofa cushion can't be replace and I should try fix it myself. The dining table kept reordering, since every time they brought the parts it's damaged.

Purchsed a dining table online, it was not built when arrived. We called within 30 minutes of delievery to return it - that was 2 weeks ago - we have been hung up on, lied to, promised to call us back and only one lady has tried to help but the rest of the customer service are the bottom of the barrell. No one tries to help. We finally have a confirmation for the return but no one will pick it up! It is so frustratiing. Go anywhere else - plenty of furniture stores out there to pick from with far better customer service. Horrible. Horrible. Horrible. I am in real estate and letting everyone know where not to go to furnish their new homes.

We purchased a custom made sofa and loveseat a little over a year ago. The trim on both pieces was not even, but I could straighten it out somewhat until the sofa cushions started breaking down and becoming distorted. I called the local store and they said that, since the furniture was purchased over a year ago, there was nothing they could do. I stopped in to talk with the CS rep, and she found that I had purchased a 5-year warranty and to contact the Furniture Care Protection to discuss replacement of the cushions. I did talk with someone who gave me an authorization number and said I would get a call about my claim the following week. Two weeks later I called back and was told it was every day wear and tear and not covered. After spending close to $2,000 on these 2 pieces and getting very poor quality, I am very disappointed with Ashley! I would suggest to anyone not to purchase anything at this store.

This is the worst furniture I have ever bought. Spent 2400 dollars and it's crap!!!! Ripping in seams should last more than two years. I have bought cheap furniture before and it lasted more than two years!!!!

If they had a negative star they would have received several negative stars. My experience with Ashley Furniture in Tempe, AZ was the worst ever. I purchased a sofa and recliner that were defective the minute I received my furniture. I contacted the store and was told that once sale was complete they could not help me anymore. My sofa has a huge gap on the right side and the cushion on the left side has to be replaced. Mind you this was purchased on June 19, 2019 and all these issues happened on June 24th.

Bought and paid for a bedroom suite, paid for setup in my home. The men opened the boxes, the bed was missing 6 screws and 8 washers! They could not set up. Called the company, because it was bought at Fort Knox, even though it is Ashley Furniture, they would not get someone to help me. My husband is a 72 year old veteran who has Agent Orange poisoning, with COPD, CHF, VERTIGO, heart issues, goes to physical therapy every other day for his back. The bedroom is up stairs, he cannot climb stairs, he cannot bend over to put the hardware on the bed. We are moving because we cannot take care of our property, had to replace bedroom for new buyers. Ashley refused to help or even acknowledge any responsibility! We were desperate, no children, no friends to ask to help us. They're bad business. We will never do business with Ashley again, and will contact every organization we can telling of their treatment to a disabled vet!

I've been waiting on my kids' beds since May. I still have not received it. Now here I am with a delivery date for July 18th 2 days before my house warming and they had to reschedule me again. I'm just so tired of the crap. It's been months. I just want my kids' rooms complete and get it over with. I will never order from Ashley Furniture ever again unless I can deliver it myself. They really need to get it together. Poor customer service and the worst ever.

I wish I could give a negative star. I have called Ashley Furniture for 2 weeks straight about tables that were shipped to my house. They're in the box and need to be returned so the right ones can be ordered. Ashley Furniture tells me that a manager will call me. No one has called. I've emailed - no response. I've used their online chat - that experience was like talking to an elementary classroom bully who wouldn't even provide their name. This issue should be very simple. They tell me that I can return the items with a manager approval but no manager. Why the run-around? They're not going to lose money, but after this treatment, I will send it back without approval, dispute the charge, and never buy from them again.

Save your money, shop somewhere else. Ashley delivered poor quality furniture. I have been arguing with them for a year to fix issues that should have been covered by the manufacturer's warranty. The Manufacturers Warranty does NOT include 1. Fabric, 2. Zippers, 3. Stitching, 4. Uneven cushion fill, 5. Incorrect Assembly, 6. Wicker that didn't get wrapped around the frame, 7. Chairs that were not bolted together properly.

These guys are a joke, and the delivery people are even worst. BEAUTIFUL stuff but horrible horrible customer service. Delivery people damaged the property, just worst situation possible plus my third time dealing with them as they couldn't seem to get the order right.

Bought a sofa on November 2018. Had defects 4 times during delivery until we finally got an exchange approved. New sofa was delivered with damages again, so the tech had to come out to fix it. Within the process we probably had 6 techs come out in 5 months just trying to settle the sofa situation. They credited us $150 to use in the store and we bought a coffee table. Coffee table was picked up and set up and had chips and defects in the netting. The top of the table started to bubble within a month of having it & they told us that they don’t cover the bubbling or splitting of the wood pieces.... So I went through 9 months of frustrating issues with them to finally get 2 pieces of furniture and one of them I am stuck with with damages. Thanks Ashley, will definitely never recommend you to anyone & I am glad to say I will never be shopping at this store ever again!

Purchased a sofa and loveseat from the Chicopee, ma-store on June 15, 2019 and was told it would be delivered before July 7, 2019 wrong, they said it was not at the warehouse yet. Now they told me I would have it on Monday July 15, 2019 if it comes in. WTF. A whole month to deliver a sofa and loveseat. they were very rude to us on the phone and told us it would take 3 to 4 weeks to get our money back, I paid cash. Their customer service is the worst.

I order a table from Ashley's and it did not fit in my apartment. When the movers came (an hour before the 4 hour time frame I was given) I told them I just finished spray painting the radiator by where the table was gonna be placed and did not want to get it on the table, so they assembled it but left it in the middle of my apartment floor. They snapped a picture that they assembled it then told me to sign to say it was delivered. 30 minutes after delivery the paint dried so we went to put it in the proper area and found out it did not fit, there was no room for the chairs to go and the table was pressed against the couch, so I called and asked if I was able to return cause I was under the impression that I had 3 days to report and return the item. I would just lose the delivery fee and have to pay another one for the return. They told me once it's delivered it's mine and I cannot return it, there's nothing they can do about it. Never once was I offered for it to be measured.

I had a severe allergic reaction to the nitrocellulose lacquer that was coming off the desk onto my skin and entire body. I broke out in hives and contact dermatitis across my entire body. The reaction began After a year or so, I had an overreaction to an over exposure to the nitrocellulose lacquer. There are parts of the desk that have NO finish on it anymore because it was coming off with normal use of the desk. I called Ashley Furniture and reported the allergic reaction and they did NOTHING about the issue with the desk. I would like Ashley Furniture to address this and do something about it. I bought the desk from American Furniture in October 2012. How many people are having this same issue and have no idea why they are breaking out in hives and contact dermatitis all over their body?!?!

I actually made my online purchase through Mor Furniture and they turned my purchase to Ashley Furniture. Ashley furniture sent two delivery men who was dumber than a box of rocks. They didn't even attempt to see if the sofa I ordered would fit through my front doors. I think they make their money from their delivery fees because even after their failed attempt to deliver my sofa they still tried to charge me their delivery fee. I would not recommend purchasing from this company ever again.

On May 18, 2019 we purchased a bunk bed and 2 mattress for our son. To date (July 6, 2018) my son has not received his bed as promised. We did have a delivery but no hardware was included in the package. We have a bed with rails lying on our floor which is completely useless. We have contacted customer care and they have been less than helpful. We’re out of $877 for their incompetence. It’s a scheme.

Don’t buy from Ashley Furniture. Buy from anyone else, we were lied to and then when I called the store to speak to a manager I was told they were all busy and I would need to come into the store to speak to someone. We were also under the impression we would get in store financing but found out too late that it was a credit card. Then they lied about delivery date and would not let me speak to manager. Waiting 4 weeks for a mattress is unacceptable when you are told one week. Buy somewhere else, give your money to a place that deserves it.

I've been waiting months for my bedroom set. Every time I call to ask when my stuff will be delivered they give me a date and promise to have it delivered. Soon as that day comes my stuff still ain't delivered. Never going thru them again. Worst customer service. They all say, "Hold up let me transfer you."

There are a ton of layers to my experience with Ashley, but I'll keep this short because I really don't even know what to say at this point. I purchased a bed from Ashley Furniture on April 30th to be delivered on May 31st. 3 vacation days taken, three different delivery teams here, my third choice in a bedroom set, and I still don't have a bed to sleep in on July 5th. Not something decorative... A bed!!!! I've been sleeping on a couch for 5 weeks.

On June 27th my wife opened an account with Ashley Furniture to buy our daughter a new bed, mattress, and foundation. We ordered all three items online. When ordering there was a $199.00 delivery charge for Ashley delivery to deliver and assemble your items. Only thing is, the items that needed to be assembled came UPS. Out of three items ordered, the mattress and bed where shipped by UPS for free, and the foundation was the only item delivered by Ashley. We could not change the option for this delivery fee. It seems that they could send all three items by UPS if they are sending two of the three. They make you pay for 199.00 delivery for an item to get your money and send everything else by UPS.

The bedroom set I bought I found out about the low quality of the product when I received it. The drawers would come out completely. The chest was chipped in two different areas. When I reached out to the store manager wanting to cancel my order he said I had no other choice but to keep the product. So much for customer satisfaction I will never ever purchase anything from this store again. Customer service is the worst.

The Worst Experience ever! I almost lost my job because of Ashley. They delivered all scratched and badly assembled furniture. Ordered parts for fix it. Technician came 5 TIMES to fix to find that the parts that Ashley sent were not the ones that were requested. Tech said it happens all the time with Ashley. They provide a 4 hr time bracket for tech to arrive and don't let you know until a day before. So I had to take day off from work anyway.

I don’t recommend Ashley furniture, it is peeling off. I don’t like their products. It is cheap materials with high price. When you called them and explain what happened to the furniture in replied say that is not covering by warranty. Please don’t buy!!!!

Do not shop here. The store sent us the wrong table and is refusing to give us the right table (even after we told the truck driver to take it back) because the associate wrote down the wrong item number for a table we never looked at in store. Called the store manager after waiting 7 hours for them to return my call and was told that the associate would lie and say we never looked at a different table even though she typed in the wrong item number. The manager also said he didn't give a ** if we brought back the couch and the wrong table but they will not give us the correct table. Management was very belligerent over the phone and hung up mid call.

We bought 2 reclining sofas and a reclining chair on 9/26/17. We were talked into $500 insurance by salesman stating that if anything happened the insurance would cover padding, cleaning & mechanical. Found out 2-1/2 years in when recliner stopped working and padding in footrest has sunken in that ins. does not cover resilience or padding. Repair has been a nightmare. You have to call 1 dept who has to call another dept to set up repair. You have to wait 2-3 days for them to contact you. When they came out we were told it takes 12 wks to get part. Once received you call one # and they call another # to set up repair. You wait 2-3 days for them to call back. Too many channels to go through. Sofa has been stuck in upright position for 3 wks and we’re still paying on it. Expected furniture to last many years and have better service!! Also sales people need to know what they are talking about when it comes to what is covered by the ins.

Salesperson lied. Received the wrong furniture after being lied to about the delivery date. When we called about the issue with the delivery date we were told it would cost us $400 to cancel. We had already got rid of the old furniture in anticipation of delivery of the new furniture. Our kids had to sleep on pallets on the floor due to this for a week. After delivery we told them it was the wrong footboard. Gaby ** our salesperson at the Woodlands location told us an ER ticket was entered but never happened. When we talked to someone else they said there was never a ticket entered. We were told the bed we got was cheaper than the one we wanted and we would have to do a new contract if we wanted to swap it.

I ordered a couch from Ashley in Altamonte Springs in Florida. They gave me a date that was 3 weeks out. When I went online they had delivery dates everyday. When I received the furniture it had a burn hole and the frame was all broken up. The manager replaced it but I had to wait another 7 days to have it delivered. He gave a $100 store credit for the inconvenience but when I went to redeem it, the lady in the store stated I didn't have it. I needed an ottoman to go with the couch so I then had them deliver it. 5 days later I get a call from the factory stating that they can't deliver it for another 13 days. This has been one of the worst experience ever.

This is an honest review for anyone looking for one. I bought furniture from Ashley - Calgary few times and recently I bought for about 17k 64 Ave NE - Calgary. Before selling they will treat you good and once they got the money then forget about any service from them and if you call their customer service they will treat you like an animal. I called them few times and shamed myself so stopped calling. I never wrote any poor review about any business but this one I had to. I regret my decision to shop with them again and again, they have no value to your loyalty. Please do not ignore this message and there are better stores sell better products with better costumer service. Good luck.

My kitchen table is only 2 months old and it is warped and they won't replace it. I will never purchase anything from this store again!!!! The seats are so uncomfortable. How can they sell a kitchen table that warps? Very dissatisfied.

I recently ordered my office furniture from Ashley’s and was given a time frame of 2:30 to 4:30. I received a second delivery time frame of 4:30 to 7:30. As the time approached 8:00 I had to step out to pick up my husband. The delivery drivers arrived at 8:15. I asked them to wait 10 minutes and they agreed. As I’m driving on my block the drivers drive past me and refuse to stop. I waited an entire day only for them to drive off on me. I attempted to wave them down and they laughed. Never again! The company really needs to look into these contractors they are hiring. It’s bad business and unfortunately this has left a bad taste for Ashley’s as a whole.

It was a nightmare purchasing furniture through Ashley Furniture Homestore. They delayed my order 3 times so it came a month after it was originally supposed to arrive. Every time I called customer service to ask when my order would be delivered, I was connected to a new person who told me they could not help me or predict the delivery date. When it finally did arrive, the dresser I ordered had no handles. The delivery guy told me that he would notify the warehouse to send another person over at a later date to install the handles which is incredibly inconvenient. There are also chips and defects on the furniture piece and the edges of the the drawers are frayed. I would highly recommend not buying from Ashley Furniture. I had read other negative reviews about this company and their customer service, but now I have learned my lesson and will never purchase from them again.

I purchased a sectional along with the "insurance" and a guarantee from the salesman the sectional would be returned if there was an issue with the decorative stitching. Day 19 of ownership the stitching which is located on the entire seat and backing is coming loose and looping. This will cause it to eventually catch and break making it AN EYESORE as the stitching is tan over a charcoal fabric. This is why I wanted assurance the sectional would be covered had this happen.

I could pay to return this item but why spend more money. The mirror looks nothing like the picture. Never again. Don't get ripped off. I have a picture of what I got to save others the 30 bucks. This is such false advertisements.

Overall - The furniture is 'OK' but be prepared to wait months for delivery. Do not recommend the '5 year worry free protection' because that the time and effort to use that will not be worth it. Unreliable delivery - I placed an order on Ashley.com on May 31 and was given a delivery date of June 19. Was told Ashley calls 24-48 hours prior to set up delivery window. Placed a different order in the NY Glendale store with separate delivery fee - was guaranteed delivery date of June 28.

After suffering a total loss due to a house fire, and walking into Ashley Furniture on Jonesboro Road in McDonough, GA with cash money from insurance proceeds, needing to replace everything in a house, making every effort to make the money go as far as it could for a family of eight, the salesperson made the tense situation easy. No problems there. Then you wait for delivery. That’s when your experience goes bad.

To the reader – good for you if you are proactive enough to read the reviews before you purchase anything because I didn’t. Lesson learned. Please enjoy the timeline below of the infuriating experience I had with Ashley Furniture. Long story short, when you are in the store trying out the furniture you like, you are supposed to know at that very moment that it will not be comfortable, and that you will have neck pain so intense that you have to schedule a therapeutic massage a week later (true story, neck still hurts even after that because I still have to sit on the damn couch). They don’t care to understand that I spent $2,000 and want to be satisfied with my purchase. Nope, that’s unreasonable. 6/11 5:00pm - delivery truck arrives, couch was delivered without a hitch. (Apparently I’m lucky after reading the rest of the reviews).

I bought a set of sofa and love seat. Found out that they charged me $130. for delivery. I asked them if I can pick up when the sofa come in. They said yes, but I have to pick them up at their warehouse which is locate 55 miles away from I live. So, to me that is RIP OFF. I will tell everybody that I knew don't shop at **-ly furniture.

We love our living room set from Ashley, my wife thought she found a great deal on bedroom set, ha! Ashley, I am surprised that you carry such junk. Thanks for a bedroom set that will have zero resale value in two years when fake surfaces peel off. Ya, they "LOOK" great in pictures.

I went into the store to look for a bedroom set. Didn't find anything but they showed me something online, which I liked. Went through the process of getting credit for the sale price but when I found out they approved me, they said I couldn't use the credit that day. I had to wait 7 days for the card to buy. I could've just used my own credit card, had I known instead of getting a new card I will never use. I receive the furniture and didn't closely check everything and sign off on the paper. Then when I start filling the drawers I noticed a knob missing. I check other areas and there are chips on 3 of the 4 pieces of furniture. I call them and ask to have it replaced and they said, "no" because I signed off on it already. Still waiting on 2 more pieces. Wonder what they'll look like, which is coming in 3 weeks. 2 weeks more than what they told me at the store. WORST EXPERIENCE EVER! DO NOT BUY FROM ASHLEY FURNITURE! YOU HAVE BEEN WARNED.

I have purchased items from Ashley Homestore in the past, with no issues. Then we come to this purchase on April 19th, 2019, in which it was a special order product, with no refunds or exchanges allowed. I was a little concerned about that initially, but I liked the idea of having something that is limited edition. My order was promised by May 12th, 2019, so I thought that's not too bad, right... Wrong, for it is now June 22nd, 2019, and when I called they displayed a severe lack of apathy, when they told me it will be more like July 21st, 2019! I am appalled for now it will be 3 months I have to pay for a purchase that I don't have??? Who does this!?!?!? Ashley Homestore that's who!

I purchased a Luxora sectional April 2019 at the Ashley store in Cumming, Georgia. I was hesitant due to the experience I had with a less expensive couch I bought for a basement years prior. The material rolled up into black fuzz balls. But I chalked it up to being used by kids. The couch I just purchased was supposed to be higher quality and I only bought it because the couch I really wanted was a bit higher in cost, but better quality. But since I have no kids at home anymore I figured the couch will hold up better. A few months after the fuzz balls appeared so I called and took the cushion in to Ashley. They referred me to the 5 year warranty, that the salesperson sold me telling me the fuzz balls will be covered. She lied for the sale.

I bought a sectional sofa from the Oklahoma City store. I believe the name is Larusi, 8 months ago. The fabric has been pilling and soft. Looks very old. Mathis Brothers and Ashley say this is normal and won't honor either of their warranties.

We purchased a sectional sofa in 2014 and paid over $2,000. The salesperson very simply explained to us the Platinum Protection Plan ($249.99) amount would be refunded to us if we didn't submit a claim within the 5 years. Well, it's been nearly 5 years and I called the store for the refund -- they sent me to the warranty department who explained that I could cancel the plan and receive a prorated amount OR roll the protection over to a new purchase. I am waiting for a return call from a manager, but long story short? We were lied to from the beginning.

This store has the worst customer service I have ever encountered. The furniture is cheaply made, and if you have problem once you have made a purchased. You will not receive a call back and any kind of customer service. I received damaged merchandise. Was lied to on the telephone every day that I called that I would receive a call back. Never buy anything form the Woodbridge store, If you try to return anything they will charge a 30% restocking fee. Remember that. You will have to pay either way.

Ashley is great if you want to wait for months for your furniture to be delivered and have the time to wait for damaged furniture to be returned in a few more months. Oh and if you ask to cancel your order they keep a ludicrous amount of the money for cancelling even though you have none of your furniture. I ordered March 1st 2019. This is June 19th and I am still waiting on a mirror for my dresser and a chair for my table that they say won't be in until July 27th. I tell EVERYONE I know to NEVER buy from Ashley furniture. It is the worst experience I ever had with any furniture company. I keep a sign on my vehicle that says, "BEWARE OF ASHLEY HOME STORE."

I phoned the company to let them know that the left arm on the recliner was on crooked. I put a carpenter's level on the arm and demonstrated how the right arm was fine but the bubble on the level clearly showed that the left arm was off kilter. They sent a tech who said he could not fix it since the problem was definitely a factory defect - something covered under warranty on this chair that I only had 3 months. He also used a level and confirmed that the whole chair leaned since the arm was not on straight. He took photos and said it was now up to Ashley how to proceed.

I purchased a sofa in 2011 and Ashley reneged on the delivery date, I did my part and sold my existing couch to make room for the new one, didn't have a couch for over 2 weeks. They gave me 2 $100 gift cards for my trouble. On May 28, 2019 I purchased a bed frame, night table and dresser. Salesperson was super nice and helpful and promised delivery date at my convenience as long as I called 72 hours ahead of my desired delivery date. Dresser would take about three weeks for delivery however. Called up over 72 ahead and they said they were booked and I'd have to wait another week for the bed and nightstand. Had to cancel my existing bed pick up and new mattress delivery.

Delivery driver sat on my street for two hours obviously taking a break. He then removed my delivery from the online tracking system which showed my delivery as rerouted to a different day. I had to contact the store 3 times to find out why this happened. Management was rude and unresponsive. I sat on hold for at least 30 minutes. I was told the store was busy and they were dealing with customers. Hello, what am I? The delivery driver showed up at 6:00 when he was sitting on my street since 3:30. When the delivery driver showed up, he would not allow us to inspect the items in the box. We told him we would not sign for the delivery until we inspected our purchase and he got into the truck and drove off. The driver was unprofessional and management at the store was rude. Go to a different Ashley Furniture in Atlanta.

I bought most of my home furniture from Ashleys since 2013. I bought a whole set of bedroom furniture from Ashleys that includes a Queen bed frame, box, good quality mattress, dresser, night stands and a dining table. I trashed almost everything except my bedroom furniture which I paid, bad quality wooden sticks glued over bed frame, nightstands and dresser which are getting off by now. I am super upset about this garbage and wasted my money. Would never ever buy anything from Ashleys. Actually, it's not even wood, it's cardboard kind of thing.

Ordered a King size bed frame. They delivered a broken bed frame. When called store, they are completely irresponsible and mentioned it's none of their business to discuss regarding broken furniture. If they represent the company, and they can sell the products, they should be responsible for everything that customer suppose to receive. Don't buy items from here.

I ordered a sofa love seat and area rug. Placed order on the 1 of June. They were suppose to deliver on June 13. Time between 12:30-4:30. Ok fine then I get a update on time 12:30-6:30. I work graveyard and need to get to bed by 6:30. Ok I call and ask them if they can deliver another day earlier. She says she will check and call me back. I call the next day since I didn’t get my call returned. They say they can’t do it, pass me to manager. She says they only deliver in my area once a month. I was livid. Then she says she will call warehouse to see if they can deliver sooner. I asked her if I could pick it up from warehouse myself. She said, "no", cause I paid for premium delivery. She will call me back.

I purchased a new bed and mattresses from Ashley on June 19. As of today I have not received my delivery. They keep delaying the delivery and now they gave me a delivery date of 6/22/19 which is a entire month after my purchase dates. The most tragic part of it all is that my entire home was destroyed by storm Harvey. I’m just now getting back in my home and my church members and myself raised money to buy these beds. Now me and my family are being displaced again because we have no beds to sleep on. What a horrible experience.

I bought a new house and went to Ashley hoping for quality furniture and good service. I thought wrong. Bought a dining room set, master bedroom set, double bookcase bed, and a living room sectional and entertainment unit, all totalling over $13,000. Delivery was split in 3 due to the size of the order. Problem was the master bed had 2 right rails, so I slept on the mattress on the floor until they could figure out where the missing piece was, so I suggested that they delivered the bed if that was faster, which they did. The drawer on the bookcase bed couldn’t be assembled properly so a technician had to be called in to repair it. The entertainment unit had a broken piece, which had to be reordered. The sectional was ripped at the bottom so a technician had to be called to repair it.

So, about 2 weeks ago, I ordered furniture from Ashley Furniture. I was told that I could have it delivered to my new apartment in 2-6 weeks. I was moving in 3 weeks, and figured I could make do without a bedroom set for up to 3 weeks. My move-in day is now 3 days away, and I contacted Ashley Furniture for a status update, only to find they had seemingly no idea when my furniture would come in, and told me that this is typical, that times change all the time, and that my current estimated arrival date was 6+ weeks from the day I ordered. I was also told that my order had not even officially been completed with their distributor, which is frankly absurd, because I placed the order 3 weeks ago. How does it take 3 weeks to place something in the queue for the distributor?

I bought a furniture with order number **. I paid $1610 cash. I took the furniture home but could not get it into my room. I called the following day to return the furniture and was told a manager will call me. NO manager called. I called again each day for 6 days, still could not talk to a manager. Each time, I was told a manager will call, but no manager called. Then a week later I called and this time, manager told me it was more than 3 days so I cannot return the furniture. You see, they waited for a week to tell me the return policy. They played me because I am **. Meanwhile, I had ordered 3 tables in addition to the furniture. They delivered wrong stuff to my house. I went to the store and the manager told me he will order the correct tables for me but, THE PRICE is more than what I paid. The table is no more on sale. They want me to pay more for the same tables I ordered. WHY? JUST RACISM.

I should have read these reviews before I went to the store. I tried several mattresses for a few minutes each and was steered to one. The saleswoman, Gina, at the Dale Mabry store in Tampa told me that the mattress she was suggesting for a side sleeper would “break in” over a week or so and I would find it really comfortable. I thought it was too firm. She told me that the mattress had a return guarantee and could be returned in 30 days if I was not satisfied. I was back in less than a week after waking up sore every single day. A different salesperson told me that I had to wait 30 days, so I had to suffer through 30 days of soreness, and that I would probably end up loving it.

Ashley Furniture lies and cheats customers. They sell garbage “Durablend leather” furniture. Purchased by a retired veteran living on minimal income hoping it would last. Within 1 year it was peeling and cracking. Cheated and lied to and talked into buying the warranty because this was going to be the last couch I ever bought. At over 80 years old you expect honesty and not lying and trickery and cheating. This false and misleading product only has a life of 1 to 3 years - for an $1800 couch you expect more than that. And the warranty doesn’t cover this KNOWN defect. I would give minus 5 stars if I could. What kind of decent furniture store rips off the elderly?

After waiting nearly a month for our delivery half our bedroom furniture was damaged and was not delivered. Told it would be another week. Today was called and told it was undeliverable again due to damage. Terrible service and crap quality. If you're looking for a good deal on furniture you may never receive Ashley is the place for you!

Purchased complete bedroom furniture with adjustable bed mattress from local Ashley store. The delivery took six weeks and the adjustable bed will not operate. I was told it would be another five weeks for the replacement to be shipped. We live in the largest metro market in the state, but the furniture was delivered from a city 125 miles from our house. No wonder they charged $435 dollars for a delivery fee. We will never purchase another item from Ashley.

It was a terrible experience with Ashley. I purchased a sofa set (Sofa + loveseat) on 25th of May from Ashley Home store in Tampa (N Dale Mabry). They scheduled it for delivery on 9th of June 2019 which itself is 15+ days. On 9th on June my scheduled delivery was from 2:45 PM to 6:45 PM. It was a Sunday evening where I have cancelled all my plans and staying at home awaiting delivery all day and tracking the same online. When it was 6:30, I called the driver as shown in tracking to guide them to my home as the tracking shown it was "on-the-way". Upon calling the delivery driver, I got yelled by him "I am done for day, and doing no more deliveries for the day."

When I in to the Ashley Furniture store on Blanding Blvd. in Jax. FL to buy a mattress that was advertised by any size mattress for the price of a twin, Rodney ** the Manager/salesman did everything he could to wow me to purchase. All went well until the delivery date arose. We were told in the store that it would be delivered on Sunday 6/9/19 and that we would be getting a call from the delivery department. Saturday came and went and no call. I called back on Sunday morning to check and was told by the same manager/salesman that he never said that the 9th was set in stone, bla, bla, bla. They don't deliver on Monday and Tuesday, this I know because he made that clear when I purchased it. So now we'll have to wait till Wednesday, Thursday, Friday, you get the picture to see what day they can put us on their route. Needless to say they won't ever get our business again, no matter how good a deal they're offering!! PERIOD!!

We went to Ashley Furniture in order to purchase a new living room set and a queen mattress. After making the purchase we talk to the person they was Nelson regarding delivery and pickup of our items. Nelson said no problem but sometimes they won't take the hardware. We paid a fee of $149 and set up the time for delivery. When the delivery people came they told me that they didn't take any furniture and we had a discussion on that was not what I was told when I bought the furniture. They said, "We'll call our delivery people" and they made a phone call. They had the delivery people call us to let us know that they do not pick up furniture. I let them know that I need to call the store because that is not what I was told when I purchased the furniture.

I purchased a living room set 1 1/2 years ago and also was talked into purchasing the "platinum" warranty. What a joke. The fabric is already coming apart and the furniture is hardly used! Put in a claim the against the warranty and was told it's from wear and not covered. I will never buy another item from this company. The furniture is made with the lowest quality materials. So disappointed with the product, the company and the useless warranty.

I wish I had read all these reviews before I made a purchase from Ashley Furniture store in Las Vegas. I had spend $6300.00 for two sets of sofa. Looks beautiful in their showroom, but when they deliver they bring two pieces from each set, in which we didn't know they are doing this in purpose, since they have this policy states once you received their product it is not refundable, so after that they keep on sending broken furniture. We return it and after a month we were not be able to receive the whole two sets and they keep on making their delivery schedule on their time and come up with broken and chipped furniture. In the store and customer service experience is very poor, seems they don't even care about you, my advice to others is don't waste your money and time by buying furniture from this seller.

Starting on a good note, I have purchased a living room couch and recliner and dining room set prior to my latest purchase from Ashley. Loved the furniture but the delivery time was absolutely ludicrous! I also purchased the extended warranty on my Dining Room furniture. Moving forward, I have been shopping for bedroom furniture. Due to being swamped in the stores and having to haggle with prices because nothing is marked as their sell price, I decided to go online to order.

I bought a sectional in the beginning of March 2019. I was told it would be 2 to 6 weeks for delivery. Called several times over the weeks and the sectional keeps getting pushed back. It has now been 3 months and they still haven't delivered. They won't refund me and they won't give me anything different. I am ready for small claims court. I'm getting screwed over big time.

When I ordered my new furniture the salesperson Sherri, talk me into 5 yr furniture protection plan for $239.99. Well, I call 2 yrs later to have a repairman come out to tell me the table top needs to be replaced due to manufacture defect in wood. Repairman said someone will call me later about repair. I received a call from warranty company, they told that I will have to call Ashley Furniture to get fixed (due to it being a manufacture defect). So I called Ashley Furniture and they said, "Sorry it's been over 1 year and you're basically SOL." I had no Idea the manufacture of my dining room table made a mistake (and tried to repair) when they build table and still shipped product to a customer (me).

Stop hiring contractors for deliveries - especially underage ones. One of the delivery guys was 17 yrs old. Unprofessional. Delivered a damaged loveseat and delivered a bookcase unassembled. They claimed they do not assemble bookcases and stated a supervisor will return same day, never did. Called the store in Matthews, NC and they were processing the exchange for the loveseat and stated they will add the assembling to the next delivery (June 7th) but I had to call the next day to confirm - stating they don't offer callbacks which I find unacceptable.

We purchased a dining set a table and 6 chairs from Colton store. The chairs are wobbling. After repeated visits to store and phone calls they send a technician to fix. He was not able to fix and blamed the floor. Although we were using another dining set on the same floor without any problem. I will never recommend to any of my friends to buy any furniture from Ashley. Almas

First they tried to overcharge me for a used floor model, then I found the couch was selling for $300 less online for a new one. So I changed my order to get a new one. Then delivery was scheduled for once date. I was never told that it got cancelled, however I took time off of work for it. Then had to reschedule delivery and was told they could deliver late in the day, however when they called to confirm the delivery time it was for a time I was at work. Then I had to have it rescheduled yet again and waited another week. It took a month to get it delivered. Then it broke, customer service wont let me speak to a manager at all.

Very good products, the seller's attention was excellent, but the delivery service, the worst I have ever experienced. A month ago I made my purchase of 2 thousand dollars, nothing cheap, and today I receive part of the furniture, in an hour that was not the one I chose for delivery. I still do not receive everything and I have no idea how much longer it will take. I would not recommend this company.

There is a need for awareness of the extreme lack of accountability, communication, customer service and overall terribly broken processes that are taking place within this organization. I feel the need to share my recent experience with order # ** totaling $2,666.37 which has been the worst ordeal I have ever had trying to simply get what I paid for. Instead, I paid to be inconvenienced, frustrated and upset. The total chaos began as soon as UPS delivered the first part of the order and has continued over the past THREE weeks!!

It took one month to get our furniture. We had 2 cancellations. On our 3rd confirmed delivery for Saturday, May 25 they cancelled our delivery at 3:00 pm on Memorial Day Holiday, rescheduled for another date WITHOUT contacting us, while we waited. This left us with NO furniture and guest arriving in town. After several calls to customer support, I finally reached a customer service manager that gave us the option to pick up our delivery from the warehouse on Airtex/45 (we live near Katy). My husband and I had rent a U-Haul, acquire help and spent our Memorial Day weekend putting furniture together.

I originally bought the couch and later decided to add the recliner. The couch arrived on time and without incident. I ordered the recliner in May, I was told my delivery would arrive May 12 (Mother's Day), the delivery never showed and they never called. When I called Ashley they let me know the delivery was cancelled, and they rescheduled for the next week. I was told that I would be getting a refund on my delivery charge. I have called several times to follow up to no avail. On top of that the recliner is already broken. I am getting the runaround.

I bought a twin over full bunk bed for my children in January. I had the product delivered and assembled in my home by an Ashley team. Now, five months later I need to move out of state. I went to disassemble the bed. All of the screws have been stripped. I called Ashley. I was told that they do not cover that. It was my responsibility to inspect each screw within 24 hours. I also at the time of purchase, paid extra for in home service in the event of any issue. The salesperson advised that any problems would be covered. I am now being told that they will not be able to send out a service team because disassembly is not a serviceable issue. If I need service, it would be at my own cost. I was further advised that if I leave the state, my warranty is null and void. I have been a loyal Ashley customer. I will never purchase anything from them again. Do your research and make sure to inspect every screw at time of assembly or else.

We purchased some items for our living room back on 4/18/19. The items were on order and we were told we would have them no later than 5/18/19. It is now 5/28/19 and we are still waiting for said items which are not expected to be received until some time in June.

When the table was delivered, it was immediately assembled. However, the butterfly leaf when brought up to expand the table did not allow the table to close without a 1/4" gap. I called Customer Service (within their 48hrs) to have to wait two weeks for a service tech to arrive. After moving some screws, on the skirt of the leaf, the gap moved from one side to another!

Paid 2800.00 for a sofa and love seat. Durablend material started peeling after a year. Was offered 150.00 for our agreement to settle our dispute. Waiting on class action lawsuit. Check out Facebook under Ashley Furniture. Sucks for other people's dealing with peeling furniture..

I bought a sofa set from Ashley that were extremely poor, cheaply made. I also bought the warranty if it was torn or spotted. After 3 years, I went to use the warranty and was told it did not look like something the warranty covered. It was and I sent numerous pictures, still no go. Finally I became frustrated and ended up ordering and paying for the new part myself. They took the payment but from that time the order was messed up and they were not able to find it on several occasions after numerous phone calls ensuring me each time it was taken care of. I will never deal with this store in any way again. All they wanted was a sale but no accountability and the poorest service from day one!

I ordered a Kitchenaid microwave from Ashley Furniture. While being installed, their installer observed the unit was severely damaged. It appeared the unit had been dropped on a heavy metal object at the factory and then placed in the box. The installer took pictures and I was advised by the Ashley Furniture customer service manager a new unit was ordered. It has been six weeks, I have called over and over and over again and never got a response.

I wish I read all the bad reviews before I bought my sectional from them. I had no idea they make their own furniture. When it came my husband accepted it. I looked at it when I came home and the seams didn’t meet up, there where holes where they didn’t have enough materials to cover spots. That took weeks for them to order material and have someone repair it in my living room. For MONTHS now each price one by one started making noises. The wood in the framing is giving way. They sent a third part to inspect it. He agreed there was issues to us.

The experience I have had with Ashley Furniture has been incredibly frustrating and down right awful. I am beyond angry with the lack of accurate information I have received, as well as how unprofessional this process has been. I will never again order furniture from an Ashley Furniture store - the furniture I have is still unusable being they forgot the screws upon delivery and piled the parts into the corner of my bedroom. I have called multiple to have someone sent out to assemble the furniture and still have heard nothing about a time when I can expect someone to come out. No one has given me an answer and I expect money back considering I can’t even use the furniture.

I have been sitting here all day long waiting for my living room furniture to arrive. I ordered it a month ago. A MONTH. I get a call about ten minutes ago telling me that the delivery will be here around 8:30 pm or later. I am furious. I told the woman on the phone, "I will NOT accept the delivery that late at night," and I hung up on her. My time is as valuable as anyone's time and I have already lost a day sitting here waiting. I then called back to customer service and was transferred to the delivery department. A nice lady was able to stop the delivery and said she had no control over when my furniture would be delivered. It is out of her control and I understand that. I do not want furniture delivered to my house after dark. How am I supposed to inspect the furniture this way? Have it brought into my house and then find out there are issues with it? No thanks. Bring it during the day.

What a joke of a company. I ordered an expensive furniture set that arrived broken. They told me they would get the part in one week and come back to fix it. Then a week later they said they couldn't get the part, that they had to replace the whole couch and it would take 2 weeks. Sat at home another full day waiting for delivery (again) which of course was late as always, and they brought me a love seat instead of a couch. Called to see when I would get my actual couch (I'm sure it will be 3 more weeks) and they insultingly offered me a $75 gift certificate for my troubles - as if I'm ever going to buy something from them again. Asked to speak to a supervisor and was transferred to a voice mailbox that I'm sure I won't ever get a call back from. Still don't know when they will get me a new couch since the agent sent me to the voicemail instead of someone who could actually help me.

If I could give zero stars I would. Who knows. Maybe will finally step up and actually help me and I may change the stars. However here is my story. Bought my bed online. Got the mattress the following Tuesday after ordering my bed was supposed to be delivered. Well I get a call Monday letting me know that unfortunately it's going to be delayed due to a hold from the manufacturer. Ok things happen. I'm told that my delivery will be set for not next Thursday but the following Thursday. So Wednesday I get a call telling me that the bed will be in the warehouse Thursday but I need to set up a delivery date. Seriously. So the next available date will be Friday or Saturday. Both days I will be at work. Now I have to wait until Monday to call.

I ordered over $7000.00 in furniture in March with a delivery date way before Easter. But they were unable to deliver my furniture because they no longer had it in stock after I was told it was there and going to be delivered. The bedroom set was brought in to my home when I was told there were items that were backordered over a month out. The bedroom set was damaged and not well made. I asked the delivery guy to please take the whole thing out of my home and I was told he could not do that because he had to many deliveries. He said there would be another guy to come get it at 5:00 pm that night. A guy DID come but not to take the bedroom set back which by the way I never signed for. This guy said he was a third party and was there to repair the bedroom set. To this day I have been at the store numerous times, spoke to corporate about 50 times as well as the managers and salespeople at the store.

Poor customer service. First they forgot to order half of the couch. Then they ruined it so we had to wait longer. Then finally it was suppose to arrive. I called them the night before because my hubby ended up in the hospital - so they told me to use the tracking tool which I did. Said they'd arrive between 2 and 230. They apparently came in the morning when no one was here. Then stated to tell me I'd have to pay another 50 to have it redelivered so I told them I didn't want it and got a refund. Will never shop Ashley's - cheap made crap again. I'm very disappointed.

They damaged property in my home and Ashley will not do anything about it, because they contracted the delivery out. Also when our nightstands came 3 weeks after our bedroom set one of them was damaged. Still have not heard from them and I have called and left messages number of times.

I was talked into getting a full replacement 5 year warranty. I was sold a value that is not existent. They do not do full replacement. They wanted to repair & cut my leather couches in 4 places & patch it. They ripped on their own. They wanted to spray a CHEMICAL on my fragile leather that would change the color & call that a repair on a scratch.

I went to an Ashley store to purchase a bedroom set. The very personable saleswoman was patient and thorough. She built up my trust. I found a set I liked, and she commenced to add it all up. The sign said $1859. Well that was a false price because it didn't include the footboard or the side panels or the foundation. It says 6 piece leading a person to believe that means pieces of furniture. It doesn't, it's mostly pieces of the bed. The mattress was $479, available online at Ashley for $269. The foundation was $249, available online for $130. Same exact items down to the serial #. If you can visit the set in the store, do it, then order online. I am so disappointed. Also, some sites are tax and delivery free for IDENTICAL ITEMS. I could have saved a thousand dollars. So disappointed in their tactics. Never again. Review of actual furniture will follow. It better be great. End price was 3999.

I have bought a couple of dining room sets and accent tables and they are put together in extremely poor manner! I had to return the accent tables and still dealing with the second dining room table set which was not put together as whole, cracked and chairs are so weak and fragile!! Customer service is terrible. It’s hard to get a hold with one of the branch manager over at Miramar road San Diego store! The delivery guys are just not doing their job. Even though they know the items are in bad condition they still deliver it. Shame on them.

My experience with Ashley Furniture has been atrocious! The nightmare with them began on 1-5-19 when I purchased my bedroom and living room suites. On 1-17-19 my bedroom suite was set to be delivered, only to be disappointed in just receiving the bed from them. The delivery driver advised me that my dresser and nightstand would be delivered at a later date but could not provide me with the date of delivery.

I ordered a little girl's desk on 5/12/19 on the Ashley website. There was a required $79.99 delivery fee for delivery inside the room of choice & set up. I received a call on 5/13/19 that the furniture was scheduled to be delivered on 5/16/19 anytime between 6:30 AM and 8:30 PM and they would call me with a 4 hour window 2 days prior.

In March 2017 we purchased a double console recliner from Ashley Furniture store in Charlotte NC. At the time of purchase we purchased an extended 5 year warranty for $199.00. In April 2019 the recliner mechanism stopped working. On April 19th a tech came out to check for repairs which require a new motor or/and an on/ off switch. They're ordering both because there is no way to determine which is faulty. Why not send the tech with the motor and then if that does the trick, viola! If not just order the on/off switch. Well here it is May 14th and the parts still have not been ordered. I have called their extended Insurance Co., GBS which is useless. They claim their waiting for Ashley to authorize the ordering of parts, Ashley claims they have authorized ordering parts. What. Zoo! Nobody knows what’s going on. Please please please, for your own good and to maintain sanity, stay away from Ashley furniture.

My husband and I purchased a formal dining room set and a kitchen dining set. The purchase experience was great - sales staff friendly, clean store, etc. However, actually receiving quality furniture was an absolute nightmare! They delivered 4 formal sets because each one came in damaged (one chair even had a screw sticking out that gouged my arm!!). We were finally able to receive a refund for the formal dining set after months of going back and forth with the store (for which the manager would never return my calls - we dealt solely with one of their customer service associates).

Please DO NOT order anything from Ashley Furniture online. They use 3rd party vendors, so if for any reason you are not satisfied with your order, it will be next to impossible to return your item. I have been waiting over a month to return something. Tried calling customer service, to find out the status, and was rudely told that someone else was working on my return and that I need to wait to hear from him whenever he comes in. Ask to speak to a supervisor, she stated that, if I wanted someone else to look at my return, they will need to start the process all over again!! This was my first and will be my last time ordering anything from this company again. My order was with Ashley’s, not the 3rd party vendor!

I bought complete set of sitting room chairs. In less than two weeks it was sinking in. I called Ashley store for a change that am ready to pay extra to get a better set of couch. But they prefer to come see first and after that they decided to make a few repair which did not solve the problem. I still complained of the same problem but instead I was told never to call again, that they have done their best. Even the guys who came confirmed the couches has a problem from the company but the lady on the phone didn't care about that. Till today am stuck with these chairs and they are taking a lot of space. Just confuse. I don't know what to do. Please run from Ashley. They are the worst.

I have ordered all my furniture from Ashley online for my new home. I have received a few smaller items like chairs in UPS and the rest was delivered by the Ashley supported delivery team. They also assembled all my items and I had a couple of complaints as the assembly was done improperly and one night stand was damaged. I called the customer support and waited for a long time to speak to a associate. They are very rude with the way they respond and did not provide me information I needed. She was very impatient and was literally yelling at me. She finally ended the call without giving me the right information on my order details. Despite spending lots of money, I am not satisfied with this. This will be my last purchase with Ashley furnitures. I strongly recommend you to find alternative stores which provide great support for the same amount you pay.

Ordered a table and chair set we fell in love with at the store. WE ordered it online and it was delivered shortly after. The chairs came in by mail, which meant we had to put together all 6 chairs by hand.... not included in the delivery fee. Fast forward 2 months, I noticed the seam was bubbling up and contacted customer service. Since we paid well over $1000 for this set, I really thought it would last a little longer than 2 months. I sent in pictures and they told me it looked like water damage. Who puts beverages on the seam of a table? The table expands to fit a leaf, which we hadn't used.

I placed my bed frame order on 5.3.19. Order confirmation confirmed delivery for May 10; I also received an email confirmation confirming this delivery and that UPS would be delivering several pieces of the item 2 days prior. Additionally, I confirmed with customer service 4 days before scheduled delivery, that UPS would be delivering and that my delivery was still scheduled for May 10.

Ashley Furniture customer service driving me crazy. First of all, I received a broken table & chairs and then it took them 6 months to send a guy not even for the replacement but just for fixing it. And when the technician came over he realizes he had the wrong part so he cannot do anything. Like seriously. NEVER EVER GO TO ASHLEY AND SAVE YOUR TIME. I wish I could give them less than 1 star.

We bought 4 of these chairs. We were going to cut down the height of our kitchen table down to standard height. Then going from solid wood chairs to the foam chairs. So they sat in the box till I was able to cut the table down. They turned out to be very cheaply made with cheap foam on the seat. After using the chairs twice a day for about a week the foam started breaking down and we found ourselves sitting lower and lower. While sitting on the chair I felt the bottom of the chair where I was sitting, and discovered I was hanging below the bottom of the seat! I turned the chair over and felt the bottom only to discover that most of the bottom was cut out!!! There was a BIG circle cut out of the bottom so 90% of the bottom was gone, there was no support for your butt, it goes straight thru the hole and the foam wore out. So I had to find some wood material and cut it to fit over the hole and give us some support and deal with the worn out foam.

The shopping experience was good. Staff was friendly and reasonably knowledgeable. We picked out two items and then the trouble began. it probably took 45 minutes to make our selection and it took an hour to pay for it. Utterly ridiculous payment system that no one in the store seem to be familiar with. They deliver to our city every other Thursday, which is fine. But we missed the scheduled delivery. When you going to call the local store number you are switched to a call center, in Phoenix in our case. I made over the course of a week or so four attempts, only two of which resulted in my speaking to someone. Each time I called I was on hold between 20 and 35 minutes. Customer service, once contacted, was quite good. I finally was told how to actually reach the store. You call the local number and as soon as they pick up you tap 2 on your phone.

Worst customer service and Delivery experience ever. 4 delivers and I am still missing product. I have been told I will be contacted by local management. They never called. I was told I will be contacted by Regional VP. Never called. Emailed corporate. They don't care. I should have gone to Living Spaces.

First delivery had a reasonable window and nice people, but it turned out that a crucial component was missing from the bed so they couldnt build it. I spoke to someone on the phone and they said they would get more of that part on the 21st (this was on the 6th). This was unacceptable since this was a bed for an apartment my wife and I are moving into. Luckily they had another bed in the warehouse, so the earlier they could schedule it for was the 9th, but the delivery window was from 6 30 am to 10 30 am and since we had to drive to the apt this was crazy early. Luckily the driver did wait for me. Also one of the screws for the slats didnt go all the way down. Bed seems fine now but overall would've rather bought from a different store.

VERY DISAPPOINTED!!!! My family and I spent $7500 on a furniture set including counter top table, hutch and coffee table. We had a huge issue with the top of the tables chipping paint. It was non stop to the point where my wife and I looked at each other and said we should call warranty to come out. YES.... WE DID PAY FOR WARRANTY FOR COMFORT.... Let me tell you that is a different story. Well anyways they come out and look at the table and montag looks my wife in the face and says, "This is not something we can fix." He also says, "And good luck with Ashley Furniture trying to help you." Their own insurance providers told me they were crap but I gave them Benefit of the doubt because I just spent $7500 and figured they like their customers. I went into the store and had to call corporate about the table. Corporate says that there is a manufacturer defect in the table. Keep in mind I have a whole set. With the same defect.

I would never recommend, I made a deal with sales associate that included a nightstand back on April 2nd and now they said it was never included so the over $1000 I paid apparently doesn't include the nightstand "like they said". The bed and chest dresser were shipped, I was only able to get the bed because the chest dresser came in damaged! The bed came with slates I paid for to hold the mattress, delivery guys said, "The sales associate should’ve known better and should have sold you a box because this bed can’t take the slates."

I purchased a dining room set on a Monday! It was to be delivered the following Sunday! They only brought my table. Said no chairs were ordered, I said, "Really? I ordered 4." Said will check. Nope. No chairs. They had to order my 4 that went with the table! A week later they only ordered 3. I'm like, "What the hell," now I know the set comes with 4. It took them 3 weeks or more for my chairs to come!!! I will never order again from them!!

We received our new couch with obvious defects in the leather with poorly aligned staples and stitching...some of which was ripped/damaged. We promptly called Customer service and got nothing but the runaround and because it was in “our possession”. All we could do was request a repair. Seems to me a defective and damaged item should never leave the warehouse and if it did the company should take responsibility. Nope, nothing but disrespect and dishonesty. Horrible company.

I purchased a desk on Dec 26, 2018 and I am still waiting for it. I was told the approximate due date was Feb 15, they called me after that date and said they would deliver. However, they cancelled the delivery in the early morning on the delivery day due to relocating issue in the warehouse. After a few weeks, I called them and they said because they were changing management, the old owner forgot to place orders and they had placed the order. I can understand there is a lot of things going on during takeover. But I haven't heard any update from them since then. Seriously, they never called me, it was me calling them always. They can always find new excuses, like, "we have new containers coming everyday", "moving warehouse", etc. It's been almost half year since I purchased that desk, it would be get ready if it were a car, not a desk. I would tell anyone DON'T GO TO ASHLEY UNLESS YOU WANT TO TRAIN YOUR PATIENCE!!!

Ashley Furniture is the WORST store I've ever bought furniture from! We purchased their Marsilona Dining Room Table and less than three months of use the planks started to separate, we called it in and they told us to put a glass top over the table. Kind of beats the whole purpose of butcher block table. Nine months in of use the MDF has started peeling, there's bubbles where it's began to swell. We called it in again and we've been playing this game of them contacting us, sending out a tech, letting us know how they can fix the table. Nothing has come of it and they refuse to do anything because we didn't purchase the extended warranty, that wouldn't cover it any ways.

This store is singlehandedly one of the WORST stores I’ve ever been to and run by an incompetent manager. I had the misfortune of dealing with Emily the sales associate. Her vibe gave off desperation for a sale. In the course of our dealings, I asked whether putting an application in would result in a credit card. Emily insisted that it was NOT a credit card and I would not receive a credit card in the mail. I was skeptical because the whole process involved putting in sensitive information which was a no brainer that it was a credit card. She even called her dishonest manager who confirmed that it was a credit line and I would not receive a credit card.

DO NOT SHOP HERE! After 90 days and 3 deliveries they finally got my sofa and chaise right! First delivery was grey sofa and brown chaise. :( It took 3 months to get my furniture in my new home - I had to pass up a house warming and family visits. They said they would compensate me for my troubles and I have heard NOTHING. Go online and look at this store - and this company - the reviews are HORRIBLE!!! I will never shop here again.

Paid for furniture after being told it would be delivered the next week, then it was postponed by another week, then again by another week. Had I known this originally, I would have went to a different store where I wouldn't have to wait so long to receive the products I already paid for.

I bought a twin XL adjustable bed from Ashley Furniture Home Store in Edwardsville, IL. The store promised to pick up my old Mattress and box Spring when I purchased the bed. However, on 4/27/2019, their delivery people refused to pick up my old mattress and box spring. He found all kinds of excuses to avoid doing their job, such as mattress should be packed in plastic bags.

We were told all our pieces except for a rug were available at the warehouse and arranged a date that we would pick it up. We called to confirm and then paid for a U-Haul. When we arrived, the furniture wasn't in stock. We were told it was given to other customers who came first, even though we were given a pickup date. So after multiple phone calls they agreed to deliver for free. They have no-showed us twice. Last Saturday we got a text near the end of the delivery window that said they would arrive in 15 minutes. An hour later I called and was told they were running late but would come. That was at 5 pm. They never showed up. I called on Monday and rescheduled again for this Saturday. Someone was supposed to call back yesterday to provide a delivery window. We got no call so I don't know if anyone will show up Saturday. We will have to stay home all day just in case they come.

I purchased Tempur-Pedic Pro-Adapt Firm (almost $6,000.00) from Ashley Furniture Store on 98N Lakeland, Fl. It was uncomfortable so we went back the third day and spoke to manager **. He suggested we need to have a break in period which was thirty days. In the meantime I unzipped the mattress casing and there was nothing but one piece of foam, when in fact it was supposed to have 5 layers on Tempur foam. I was astonished! I examined the mattress some more and noticed the tags were tore off and another tags were glued.

Slammed new bed post into door frame causing major damage and told me it wasn't in the 72 hour report window when I contacted them. Actually the first message I sent was 48 hours after it happened. They claim because they responded to me over 72 hours later that there is nothing they will do to fix it! OUTRAGEOUS.

It has been 2 months that I ordered the sofa. Still didn't get it. Poor customer service. They call with inadequate information. I had to take a day off because the delivery wasn't scheduled as per my requests despite of the millions calls I made to change it. Still waiting for the sofa.

I have NEVER EVER had such TERRIBLE experience with a furniture store before like I did with Ashley. I am so dissatisfied and disappointed. We went to this store in hopes of making our new house our new “home” with their furniture and this turned out to be a nightmare. Everything with the exception of our love seat and sofa has had to be returned or has came defective. I would NEVER recommend anyone to purchase furniture from this place. This is furniture ordered from Ashley Furniture in Pineville. Very poor quality.

I am soooo irate right now. Just want to put this out to everyone that is thinking of buying furniture from Ashley Home Store (Greenwood)... DON'T!!! I purchased furniture on 02/23/2019 and was told it would be deliver in 4 to 5 weeks. 4 1/2 weeks rolled around and I called Ashley just to check that we were still on schedule. They informed me (keep in mind I called them), that it had been pushed out an additional 6 to 8 weeks. I, of course, found this unacceptable, so I cancelled. I then found online that Ashley in Avon had two sofas that I really like and could have in 4-weeks. I went there and purchased and was told it would be in around 4 to 5 weeks. 4 1/2 weeks I called to verify still on schedule and was told YES.

They never showed up to deliver my sofa after I laid the full amount for delivery and assembly. I had my entire day wasted and they didn’t even contact me to let me know the delivery had been rescheduled. I have no choice but to miss work in order to get my sofa delivered again (if it even does get delivered). Biggest waste of time. They refuse to refund the entire delivery fee. What a scam of a company.

I went in to buy a sofa right after the Superbowl at the Hull Street location in Midlothian (the sofa was new and wasn't in stock. Was told it would take a month to get in. A month and a half later, I'm asking the store when it will be delivered. It was in stock, they didn't contact me about delivery despite saying they would do so). The salesman say "If I'm looking for a mattress, I could get the sofa essentially for free." I told him I was in need but couldn't do both that day, he said I could finance it.

I was told by Mike in Delivery that he was allowed 15 minutes per stop & he had already wasted 25 minutes of his time. He put the furniture back in the truck & refused to deliver items. He told me to stop talking & to shut up. I was told that it was the last delivery of the day & they wanted to go home. This is all because I still had my dresser & bed in the room. I was not told I had to have everything out. I have a huge bedroom & there was still plenty of room to set the furniture in place. But they said they only work in an empty room and it was my fault for not reading the fine print on my contract. I called my sister & husband to come & be witness to how I was being treated. Al then began to insult my sister in law. In a way, I was glad to see they were still being ** while they were here. I was actually scared to have them in my home after it got so confrontational.

Ashley Outlet and Mattress Center - 9317 Atlantic Blvd. in Jax, FL - Sales Team Member, ** was very knowledgeable, considerate and the most helpful salesman I have ever met! At the end of the day we located an extra firm mattress at another retailer, but will recommend ** to family & friends.

Long story short, bought a table, with warranty. The table was later seen by two technicians who said they couldn’t fix the bubbly surface because it’s the material that causes that. Two months later I was able to get the credit for me to choose a different table. I choose a different table, different price (didn’t mind paying the difference). The new table and chairs arrive and the delivery guy rushes out of the door. When I checked the items I saw that they were damaged and I told the delivery guy. He stated that I had to contact the store which I did. JAIRO the manager was extremely rude. After speaking to corporate and many people from different departments, FINALLY I get an exchange.

Received today my complete king size bed without two boxes. There was no information from store that they will be delivering without same. We refused to sign the delivery slip and the delivery person very argumentative and threatened to take back everything. I did called the Sales at Brampton store (Canada) and they could not explain how this happened and said will check back. I can understand mistake but the delivery person employ of Ashley Furniture doesn't meet any professional standard of customer care. Even he was very rude to his colleague who came to deliver the furniture as he understood the complete situation. Sunil **

I purchased a king size bed March 19, 2019 paid in full. I was advised that delivery would be Friday April 19, 2019 due to the bed rails were pending. I received a call April 17th advising that my delivery was being cancelled and reschedules for Saturday April 27th due to the bed rails are still not end. Today I received a call again stating that my delivery is being cancelled and rescheduled for May 8th (2 weeks later) due to bed rails are not in the warehouse. I am beyond pissed, upset, disappointed and frustrated that my order is still pending bed rails when my order is in the exact status as when I originally placed the order 6 weeks ago.

We purchased a living room set and paid for it in full. The recliner turned out to be very uncomfortable so I was told the manager was going to call me and it never happened so I called him. When we spoke his customer service was more than just rude, it was downright UNPROFESSIONAL! I guess their company was sold or restructured so the warranty out the door wasn't 30 days. It was 14 days. With whatever company they're now utilizing they say that once it's in my house I own it! WTH? Never again. I can't even get in touch with corporate, they keep me on hold forever.

My biggest disappointment about this store is that they sell low quality furniture from Malaysia. It appears to be shipped to the U.S. in pieces and assembled here. I would have thought for the price the quality would have been better, but it does not seem to be any better than the cheap stuff you get at the discount stores that you bring home and assemble yourself.

Do not buy a bed from Ashley Furniture. They take weeks or months to deliver. Then they do not meet their delivery promise and will waste days of your time. In addition they do not deliver the correct order. They admitted logistics suck and are unable to control their delivery promises. Not to mention they deliver the incorrect bed then make you wait another month. They are nothing but trouble. Frustrating and a horrible store to deal with. RUN FAST AND FAR...GO TO MATTRESS FIRM... While waiting for Ashley to get my order correct, I ordered my Mother a bed from Mattress Firm. Mattress Firm delivered within days, on time and true to all their promises.

I always heard good reviews about Ashley Furniture in that they have good customer service and quality brand furniture - but I was certainly misled. We purchased a couch from there less than 2 months ago. On the day of delivery they told me they couldn’t fit the couch in after paying for delivery and they didn’t even try. They marked up all my walls (I moved into my place that day). I emailed and called to inquire about this and told me nothing could be done over the phone and when I emailed they told me they would get back to me and never did.

I purchased a sofa and loveseat in March 2017 with a 5 year protection plan. Now two years later, the seam from the backboard of the sofa starts to come apart. I called to schedule a repair and was told that they do not cover manufacture's defects. Basically, the plan is useless!! $120.00 down the toilet! I will never by from them again.

Please do not order from this company. Incompetence all around, from packing the product, shipping/coordinating delivery of the product, and dealing with errors, this company has proven that they cannot handle it. Order came in after 2 months with pieces missing, reported to the vendor who placed the order with Ashley (again), and I am still missing pieces. After 3 months I have a half assembled bed frame scattered throughout my room that is unable to be used. No one seems to want to take responsibility either, so my request for consumers is to avoid this company like the plague.

Short story, do not buy anything from Ashley Furniture. If you would like to know why then feel free to read the novel below... I purchased a sofa and loveseat from the Tigard, Oregon location on March 3rd. We chose to skip the delivery and pick up the couches ourselves. Drove close to 2 hours round trip to pick them up only to get home and realize they are the correct couches, but they do not match. One of them was made in China and one of them was made in Vietnam. The stitching on one couch is white and the other is dark brown. They also do not have matching feet. We called customer care and we were told we would have to drive back out to the warehouse to exchange the couch.

I wish I had taken the time to read all the reviews of Ashley before I wasted my time. I knew Ashley is considered a "cheap" brand of furniture, but I didn't realize the horrible customer service they continually have! I ordered a dresser online on 4/9. After no contact at all from the company, I called Ashley Customer service on 4/18 and was told the item would be in the warehouse by the weekend and would be delivered the following week. They said someone would call to schedule a time.

Buyer beware - worst customer service ever! Spent a fortune on 2 couches that were damaged when dropped off. Long story short - I am still dealing with trying to get new furniture 4 months later!! I am to the point where I'm going to dump the couches on the store's front door! I have spent countless hours on the phone and missed numerous days of work only to have the technician not even bother to show up. Just got off the phone AGAIN with their customer service and they have denied my claim to have the furniture replaced!! Seriously!?!? They have to attempt to fix it (for the umpteenth time) but they have no open times for the repair. What a bunch of crap! I have asked numerous times to speak to a supervisor and they NEVER call me back! Seriously go anywhere else to buy your furniture. Never would I ever recommend them!! Negative 5 stars at the least!

I have been holding for customer care for the past 4 hours and 51 minutes. What a joke! We have had our sofa for 8 months and the cushions in the recliner sections are falling through the bottom. This is the second day we have attempted to reach them. I guess the only way I will get a response is if I don’t make a payment! Very disgusted! BUYER BEWARE!!

Ashley's has good furniture. Just know what you are looking for, and the furniture fits you. No second chances. What you buy is what you get stuck with. Furniture store are not like Macy's where if you change your mind, you take it back or exchange it.

Bought living room set 2/1/19. The salesperson stated that most furniture is delivered within a week. 4 weeks go by and no communication from anyone. When I call I am told it will be two weeks. Again, 2 weeks go by and I call again and I am told it will be another two weeks. After 60 days go by I call again and am told that I could get a partial delivery, but the sofa and sofa table will be another month! I accept the partial delivery because I’ve been with furniture for more than two months. The lamps that I purchased were not the right lamps and one of them has a switch broken. Consumer relations, the local store and the delivery warehouse have done nothing but give me the runaround. I am now at 81 days still no sofa. Do not buy from Ashley Furniture. Their customer service and communication is a disaster. Buyer Beware!