Ashley Furniture Reviews

Be Aware Of This Store!!! Their Merchandise is Juke for a High Price. I purchased a table and chairs and it is damaged. Which they say is distressed. It was not supposed to be distressed. I also got end tables that they keep moving delivery date forward on. I called to cancel. Since I paid cash they said it would take a month to send my money. I want a refund on my table and chairs. And end tables. They say it is a no refund policy. It is not listed anywhere in the store. I have tried to talk to the store manager and he will not return my call. He said call corporate. Which I am going above corporate. If you would read all the reviews from others you would not shop there. They even have Facebook Pages of complaints with so many unhappy customers. I shopped at this store 829 N Alafaya Trail, Waterford Lakes Pkwy, Orlando, FL 32828... Stay Away!! You don’t even deserve one star...

Salesmen make sure to sell and after that he does not care if people get their items on time. I order this dining room in June and September 1st I will get my chairs, after you buy, you have 30 days to cancel, however they don't tell you how long your furniture will arrive. They send little by little, absolutely dishonest and I won't buy anything else ever. Crooks, don't buy from them, I had a better experience at Rooms to Go.

VERY POOR COMMUNICATION. I ordered a bed frame last month from Ashley Furniture with the delivery date to be 08/21/20. I took time out of my work schedule to wait from the hours 9-12 only to tell me the warehouse canceled the delivery. I confirmed the appt for delivery 24 hours prior. No email or call to notify that the delivery was cancelled. I have been waiting over a month for this bed frame. Only to wait another week.

Moved to TN from FL and ordered dining room and living room furniture in plenty of time. Paid cash, had a delivery date of 2 days after move in. A few weeks before also ordered full bedroom set. Had a delivery date of a week after move in. I have not had one date that has been met. Furniture has not shown up, furniture damaged, dates committed to and then canceled without my knowledge. No communication. Delivery dates rescheduled months out from the orig July 1 date to mid Sept. Still waiting on replies from emails to salesperson and President of company. One salesman won't respond any more since it isn't his sale and won't give me email of manager. You can't call and get a person on the phone.

We purchased a double recliner couch and a reclining arm chair plus a warranty to cover the fabric and mechanics of the recliners. After having the furniture for a little more than a year, the fabric has separated and worn down terribly to reveal the stuffing underneath. When we submitted a claim under the warranty we purchased from Ashley, the claim was denied, explaining it was "normal" wear and tear, which is not covered under the warranty. What? If it is expected that the fabric would separate and wear down in such a way after only a year or two of use, it is shamefully not worth the thousands of dollars that Ashley charged us for the furniture!!

Ashley's web page is full of ways to contact them. I cannot find a single way to contact them, either through their web page or through a member of their board. I wanted to have a chair I ordered shipped with a couch that going to be delivered this week. When I called them, they said they could not find my order number. I asked them to call back in one hour, so I could verify something. They did not. I've received two reschedule deliveries on my chair. Now it's scheduled for September 20. They warn you that your items may be delayed, but then they say it will deliver xyz. After you deliver it, they postpone shipment immediately. This company should not be allowed to advertise online.

5. Then I receive scheduling for 08/30 over mail. 6. After call they inform me that is for 09/30. I try over chat and they inform me to go with consumer affairs and give me number of store which don`t exist at all and I didn't order in store. With last call (21 minutes) I succeed to cancel order and get PayPal refund. Worst customer care ever. Not recommended to anyone honestly no meter to quality of products.

I wish I didn’t even have to give a star. We ordered our couch and table on Memorial Day. We were delayed once and then told they would be at my home in between 10 and 1. My fiancé and I were having breakfast because we were told 10-1. We get home and they unload not just a table but ONE PIECE of our sectional. We were told the rest of the sectional is being made and we would receive ONE MONTH LATER. Here we are one month later, only to be told they stopped making a piece of the sectional! Are you kidding me?!?!

If you value your time or sanity don’t order anything from this place. I had just bought my first home and was very excited to decorate and upgrade from my little apartment futon to an actual matching living room set. I ordered a loveseat and a sofa on April 2nd and it was supposed to be delivered on April 21st. Well I’m waiting all day on the 21st and nothing. So I’m on hold listening to the most annoying background music ever for hours before someone finally answers to tell me my items are being delayed. This happens a total of 7 more times throughout the next 4 months. Nobody ever calls to tell you what is going on with your items you either have to wait on hold for literal hours or they send you texts. They finally show up to one of the deliveries but they only had the loveseat. So I had to go on hold again for hours to figure out where my sofa is. They say it’s still not even been made yet.

We moved into a new house with no furniture so we spent a lot of money at Ashley. Our sales person talked us into using their 60 months, 0 interest financing instead of just putting it on our credit card. Sounded great! No interest and paying it off at my convenience. Don’t fall for it!! Unfortunately I set up Automatic payments through my checking account. The first payment went through fine. The second month they charged the outstanding balance which of course overdrew my account! Do not use their Synchrony Bank Financing!!!!

Wow, I can’t express how frustrated and disappointed I am right now with Ashley Furniture. My bed was expected to arrive on 8/15 and I received a text message that morning with my delivery time between 1-5 pm. They were supposed to deliver and assemble during that time. My husband and I were so excited because we had placed this order a month ago and we were looking forward to our new bed. Expecting for our bed to arrive during that timeframe, my husband took down our old bed that morning and gave it away. Approximately 3 hours later we received a call from Ashley Furniture Warehouse informing us that our bed rails were not in stock at the moment. He was extremely apologetic and even complained about how I should’ve received this information from them beforehand and not the day of my expected delivery. I agreed and he told me to contact customer service to get more information.

The entire story is way too long for any post and no one wants to read it. If you are in SLC just go to RC Whiley or anywhere else. We moved from CA to Park City and ordered from 4 different stores, 2 don't even have a presence in Utah. All went well, except for Macys but that was because it takes hours to order over the phone with Covid. Issues you wont think about until it is too late:

I bought my sofa back on June 16, 2020. It was supposed to arrive July 8, 2020. A few days before it was scheduled to arrive we receive a call saying it won’t be delivered until August 8, 2020. About 3 or 4 days before the 8th I call to confirm it will be delivered on the 8th. A day before the 8th they call to reschedule it for August 15, 2020. It was supposed to be delivered yesterday but when I call in to confirm its delivery they say once again it’s rescheduled to be delivered between the 21st and the 23rd of August. Needless to say that’s just the delivery of the sofa.

So I placed an order May 12 2020 and received my vanity by UPS May 15 2020. Once I open the package I received a damaged vanity. Called customer service Several times to let them know The furniture I received was damaged. The customer representative takes down my name and phone, the issue why I’m calling and my order number and tells me I should be receiving a callback in three business days. I’ve called multiple times. It’s August 15th now and no call or email. So I call again this morning. I let the representative know I’ve been waiting for callback regarding my damaged vanity and transfer my call. 30 something minutes later my phone call get disconnected due to high call volume. Horrible customer service.

Please read this before you purchase anything from this furniture store. I’d just like to point out that looking at your overall reviews they are all low!!! And a lot of consumers are not happy!!!!! I made a very big purchase a while ago and made all the payments. I never once was late, however my last payment I paid it all in full on the last day it was due via online -because I did that it was accounted for a late payment. They then sent me a bill for 500 dollars saying I owe this because of late fees. I have explained to them how I made. A payment and they did not seem to care.

Worst customer service experience I've ever had. Can't get them to return a call and they refuse to return furniture I purchased that has been delayed for 4 months. I drive into the store to ask them what is going on, and they tell me they are working on it and will call me back. Haven't received one phone call.

Customer service is here is a joke. I ordered a couch last year and have been having issues with it, still within a year, so I called to report it. I’ve now been given the run around by different people and departments with no result in sight. I’ve been told I would get different calls back from people and received none. Customer service is extremely confusing and their process for this is very muddy, with no clear order. Every time I call I have to wait for 20 minutes to even speak to someone, and twice I’ve been hung up on, resulting in having to call back and wait again.

They gave me furniture without a box, assembled and incomplete. They said to call in about 5 days to pick up the other missing chair. I signed in good faith without looking and in the end decided to return the chair because it was not the proper size, and it turns out the store doesnt accept returns and told me they gave me the 2 chairs. I'll be back tomorrow but looks like they stole the second chair. We're in America for gods sake, what kind of store doesnt accept returns on the very same day of purchase, at least they could have warned us when we purchased it. Who reads the damn little print in an invoice, never again!!! Ashley Sucks!!! I hope they go bankrupt, the free market will take care of you, scammers, ** furniture, rude staff. From now on Wayfair for me, nothing but good things to say about them. Cant see the furniture with my own eyes but the return policy is loud and clear!!

Well this would have been the 3rd purchase from Ashley in 6 years. We have a leather sectional from them now that the leather is coming apart. We talked to them and they gave us a discount on a new one. We went ahead and ordered it and a coffee table. The salesperson was great but that is where the "great service" stopped. We were told there was a piece of the new sectional on backorder but they could deliver all the rest in a month or wait 3 weeks more for it all. We opted for waiting because we already had a sofa and table.

We purchased a living room suite from Ashley and also the extended warranty. The product tore in the middle of a cushion and was replaced. Approximately a year later the same thing happened and the warranty refused to cover, calling it normal wear and tear. I offered photos of my furniture to prove that it is not worn but they would not consider covering the cost of repair. Ashley Furniture was not able to assist us either. Please do not purchase items from Ashley and absolutely do not purchase the warranty as the cost is too high for the limited items they will cover.

It is unfortunate that a store this large has employees that are not trained on the importance of explanation of services, communication, and follow-up. All of the issues I had could have been avoided and I would be spending money with them RIGHT NOW. I suppose it was a warning, as my next projects are larger (I stage homes for my husband's real estate business). Because of miscommunication or lack of, we were inconvenienced with time, incurred a fine from an obscene amount of packing material that we had to dispose of after being talked out of premium delivery on part of our order, had to reschedule photographer, delay newspaper ad, delay an open house.

Even after seeing poor reviews I ordered on the hope that it wouldn't happen to me. Well, it did! My chairs were delivered with uneven legs and also the backing was cracked on one chair then a seat had white paint on it! It has now been over 9 weeks and I am STILL WAITING on one chair leg. I have tried Customer Service Chat and also left verbal messages in which I have heard nothing! My table arrived with a crack along the top edge also! I am so upset about this entire experience. Please pay attention to what people say when describing poor customer service and return issues! I will not ever order from them again!

Ordered a set of coffee tables. They had the "fastest" delivery date. When I placed order, the date changed from 8/4 to 8/8 (which I was still ok with). My PayPal account was charged 8/4, so I hoped item had shipped. After no updates, I tried customer service via chat, email and phone and it took forever. Phone was how I was able to reach someone. It took 27 minutes of wait time!!! Agent told me item would not ship until 8/25!!! I told her I was not interested and how dissapointed I was in their customer service. It took another 15 minutes holding to cancel the order, and even now, I am not sure they did it right, so I am going to put a complaint at Paypal. Horrible customer service experience! What a shame!

I ordered a $100 table and a $300 chair. They did not deliver on the date they said, they did NOT give me a courtesy call that they didn’t even have the furniture. Once the automated call came saying delivery was scheduled they showed up with ONE item. Finally I was able to speak with someone who said they still had not received the other item. It came A WHOLE 2 MONTHS LATER. After no furniture for months, payments still being drafted from my account they still were not honest about the pricing. My advice RUN, RUN FAR AWAY.. Make a purchase from any other furniture store other than this one. I promise you will thank me! Or ....go ahead and purchase, I will check back and read your horrible experience (smh)....

Went to the Murfreesboro, Tn location. We ordered about $8000 in furniture. We were told that all our furniture was in stock and we set up delivery. That is where the problems started. We received part of our furniture that next 7/3 Friday. Before the delivery driver came we took our old furniture out of the house. When they showed up they only had our Mattress and base not couch. We called the customer service and they said the rest was out of stock and we would get it the next week. Before that day came we got another call that it was out of stock and would not be delivered. We then got a call that the couch would be coming but again our chair was out of stock. Two days before delivery we got another call that all the furniture was coming the couch and the chair. When they showed up no chair.

Ashley Furniture - Naples, FL. BE careful with this company. Once you take delivery on an item, you CANNOT get a refund. I noticed damage to the chairs (assembly was horrible, wobbled, stripped screws). Asked the delivery driver to take them back. He stated he could not and I would have to file a Damage Claim. 5 minutes after being delivered, I made a call and started the process of getting new ones delivered. Second set were also damaged for same reasons. At this point, I no longer wanted the chairs. They would not issue a refund due to chairs being delivered. Customer service stated I could have not accepted them on delivery - this was not told to be by driver, but the exact opposite. IF WHAT YOU ORDERED IS NOT UP TO EXPECTATIONS, DO NOT ACCEPT DELIVERY.

I understand the circumstance surrounding COVID and the product delay. But it's been 3 months since we placed our order and we still don't have our couch and no one even reached out about the 2 delays we'd have until we called because the delivery didn't show up the day of. Wish they'd be more upfront about the wait because if I had known I was going to wait 3 months for a couch, I wouldn't have bought it.

I ordered a dining room outfit on 5/30/20. I received the wrong set. I can’t get the new set until 9/1/20 and you want a shipping and handling fee for my new set when it is delivered. I have no room to store the wrong set you delivered and can’t seem to talk to anyone that can come and pick the wrong dining room set!!! How about I charge you a storage fee since I will have the wrong set in my possession for 6 weeks... So disheartened with Ashley Furniture!!!

Does it really take 3 months to get bedroom furniture? Ordered June 21. Only the nightstands were in stock so everything would be delivered Aug 6. Got a call the week before delivery; only 2 items available, the bed and chest (what happened to the nightstands?). May be in on the 13th but looks like it will be the 27th. Got a call from the warehouse Aug 5 saying the bed was damaged. Now everything won't be in until Sept 17! This close to cancelling the order but I know it will be a nightmare trying to get our $500 deposit back. Their service really sucks! I'm sure it will be beautiful if I ever get it and I will be happy but come on! This is ridiculous!

Ashley stating for practice matching but as a consumer I have not been able to get a good working number for anyone to help me price match. I've been given the runaround. I've been given several numbers to call and no one wants to honor the price match. They even dropped my call when I start talking about it. I'm just very frustrated at this point. I called today. I talked to three different people. The last person told me to hold on and just dropped my call. I just think that it's poor consumership and I just think that they need to be made aware of it and other consumers need to be made aware of it.

I purchased a tv stand with fireplace, received the confirmation #, qty 1 total purchase amount due. I received fireplace insert but no tv stand. When I did not receive the notice of delivery on date indicated I engaged in chat. Was advised the delivery is now in two more weeks. Again when I did not receive notice of delivery I engaged in a chat and was advised the item was outbid stock and it had been out of stock prior to my purchase date. Was advised delivery in two more weeks.

Honestly very disappointed in the way Ashley Homestore handled our order. We purchased an (expensive) couch that was going to be delivered early July. Two weeks before the original delivery date, we were notified that the order was going to be delayed by 2 weeks. We had planned our entire move around the delivery date of the couch and then had to rent another truck for when it would be here. The customer service representative then told us that it would be $500 to deliver to our city, and then told us an hour later that they in fact "wouldn't be able to deliver it" to our city at all, even though there is an Ashley Homestore two blocks from our residence.

Full size bed is comfy. The platform the mattress sits on is way too high. I think it was made for a giant. Have to be careful climbing out of bed as not to land wrong on feet or twist ankle. Not recommended for children.

Do not purchase foam mattress with lie about cooling foam inside mattress!,.. The cooling foam last for maybe a couple months!,.. And I found the mechanical hospital frame with massage elsewhere for half the price!

We were promised a delivery date at the end of July then that was changed to today Aug 5th. Next thing you know they called us today that it will not be delivered till Aug 8th. This is ridiculous. This is by far the worst experience we have ever encountered with buying new furniture. Never again will we buy from them again!

We purchased a couch on June 18, 2020 which was supposed to be delivered around August 26, 2020. Ashley Furniture does a poor job updating their customers on the product status, so I decided to call. Come to find out that the couch won't be manufactured until October of 2020. That's beyond ridiculous. At that point, let your customers know they won't be getting their product until five months after ordering. Instead, they'd rather keep your money and sit in silence.

My husband and I have now been waiting going on two months for our furniture delivery. Meanwhile the over $4000 that we spent on household goods has been collecting interest in the bank account of Ashley Furniture instead of our own account. At the store level they wash their hands of you once the transaction is approved, and tell you to call the delivery department.

I ordered a living room set on 06/06/20. It was supposed to be delivered on 7/21/2020 then it got pushed to 7/31/2020, now they’re telling me is going to be delivered on October. I really want to cancel my order but why do I have to pay 10% from it when it wasn’t even my fault.

Ordered $10,000+ worth of dining room and bedroom products on 6/7/2020. Promised delivery of dining set on 6/23. Arrived & installed as promised but had wobbly chairs, blemish on table top surface & minor nick on pedestal. Called & got a repair scheduled that took care of wobbly chairs & minor nick but the blemish, looking like a black sharpie mark, wasn't addressed & repairman stated it likely needed a replacement table top. Never got any further correspondence from Ashley. I have a standing complaint with customer service that is being ignored.

I would choose no star or or a partial star if I could. We purchased a dining set including a table and 6 chairs a year ago from Rockford store in Illinois, but delivery and customer care became problems right away. They missed the 1st scheduled delivery date, only delivered the table after a while, and missed another delivery of the chairs, and finally delivered chairs with different look. Store manager promised compensation for their mistakes but never materialized after several phone calls. Definitely not recommended!

I will never purchase furniture from Ashley again. Was completely disappointed with the quality, as was just a step up from Ikea but at a much higher price. I purchased a bed, nightstands & a dresser. Both of the bed rails were damaged - 1 in shipping and 1 just poor quality where the film of what I thought to be stain was peeling off. The footboard was also damaged in shipping. The return process started well in obtaining labels & taking to UPS, but that’s where it ended. I had no communication on the exchange or when replacement items would be sent.

I placed an order for a dresser that went on sale in May 2020. Delivery was scheduled for the end of June. I received an email telling me that the delivery was rescheduled for end of July, because the dresser was out of stock. Not sure why Ashley Furniture would sell items they actually don’t have in stock. The item was delayed until end of July and then again I received a notice that item will be delivered end of August. This is the worst experience I have ever dealt with. If they can’t deliver on an order, Then why sell furniture to people when they expect it delivered on time? I will never buy anything from Ashley furniture again.

We bought a table at Ashley in Aug/2019. After a few days, we had an issue, where the table presented 2 small peeled circles in the finishing, over the top. As we had the Protection Plan, we call them, and 1 week later it's been "solved". We were caught by surprise when saw that pealed area, and the technician told us that the table's finishing was not that resistant and recommended us to put a glass over the table to protect it.

On Ashley's website, several of their barstools come in sets of two. We ordered from their website two sets of 2 barstools. However, Ashley Furniture does not stand by their misleading advertising. We only received part of our order and contacted Ashley. Contacting them is difficult. They never get back to you and never answer their phones.

We went into your store in Newington, CT on July 3rd and met with Jonthan **, Sales Manager for that facility. On our receipt there is a tentative receiving date of July 15th. At this time we paid in full. At a later date we added 2 additional pieces for at total purchase of approximately $3,000. We did think that July 15th might be an unreasonable date so 2 days after the 15th we called the store and they informed us that delivery would be in August, which was not a problem. A week later we contacted them to see if delivery would be the beginning of August or the end since this is a new home without current furniture. We were informed that delivery would not be until October. After leaving multiple messages for Jonathan on his phone and at the store we have not had the courtesy of a return phone call. End results we have paid in full for our purchases, which results in Ashley Furniture having our money for four months.

After a little over a year, the finish on our outdoor table is coming off. We have a warranty but when we filed a claim we were told this was not covered. We purchased other pieces and have been happy with them so far but I hope nothing happens to them because it doesn’t look like the warranty is worth the paper it was written on.

Bought product months ago. Delayed 3 times and when I schedule delivery doesn’t show up. How can you sell a product and not produce it and then not deliver it, sure were happy to take my money! Taking my business somewhere else!

One of the worst products is the sectional I bought from here. Terrible quality, after 18 months the inside started to rip and the staples are exposed making it very dangerous as someone could cut their hand from it. I called customer care to discuss this issue and they were not interested in helping me and that is after I was put on hold for a very long while. I had to fight my way to speak to a manager after the CSR refused to transfer me. This has been the worst retail experience for me, I urge everyone reading this to not waste your money on any Ashley Homestore.

Purchased lift recliner for disabled parent 2017. Filed a claim in July. Warranty company dragged their feet & I never heard from them (pandemic?). When I called after 2 weeks they had authorized a replacement. Dad has been without this chair for 3+ weeks so I had to rent another chair in the interim. Every time I call to follow up because They will not call you, you have to call & call & be put on hold for 10 minutes at a time. They want you to hear "God Bless America" in its entirety at least 3 times before they say "The manager isn't in, he will call you back." How are they even open for business with this horrible customer service? Take your warranty money and burn it! Same effect. They want your money now and don't want any repeat business. I've called & all managers were gone for the day at 2pm.

So I purchased a sectional and chair online June 16 and was given delivery date of July 22 so I waited for the text and got the living room ready and that day came and I got a call that the furniture came to the warehouse on that day so they went ahead and scheduled me for today for delivery and then I get a email this morning saying with no reason as to why but they are pushing my delivery date till August 23rd. ARE YOU FREAKING KIDDING ME!!!! I called. Talked to two representatives and get two completely different stories so then the “supervisor” which then gets on the phone with her ** attitude off the bat and said, "Your chair has not even got to our warehouse yet." Like seriously. These people can’t get their facts straight. Worst customer service I have ever had in my entire life.

We bought a new home and very excited went to shop at Ashley. I have never been so frustrated in my life. I ordered 3 bedroom sets end May and delivery started June 18th...Bits and pieces of furniture was delivered over 6 weeks. Could never reach anyone to check as what was going on. One bed frame was defective and till date nobody came to fix it. Have called multiple times and can never speak to anyone. If by any chance you reach the store and someone answers, you will be told that they are taking care of it, and the corporate has to take the decision. I received a wrong dresser and have been pleading to exchange it to the one I had paid for as the wrong delivered item does not match the other pieces in the room and moreover the wrong dresser delivered is high. I have put a TV on it. My 90 year old mom is having such a hard time as the TV is too high. There is not much space in the room for me to do anything else.

On June 22, 20 my sofa bed wouldn’t fold back inside. I contact Ashley to advise. Was told case open and someone would call me in 48hrs to schedule inspector. I never got that call so I drove 40mi there on the 4th day. I spoke to manager Sarah R who remember me from Monday and got inspector scheduled for July 14, wow 3wks out. The inspector came and said he would have bed replaced due to manufacture malfunction and someone would call me in 24 hrs to schedule, never got that call.

Purchased this tv stand via a telephone call. Sales person was persistent on us paying in full. Delivery was horrible. They didn’t want to assemble it. Well I made them insert the fire place. They left. They were in a rush. We noticed minutes after they left that they need put the door knobs on. So we did and opened the cabinet doors to find a damaged piece of wood. We ran to our front door to see if they were still there. Nope they were all the way down the block. I called the store to complain. But no one wants to answer the fall. I called the sales person. He did nothing to help. I called customer care over twenty times. Nothing. Finally got through a day later. A woman took my complaint and sent me an email to reply to. Which I did. I sent her pictures of the damage and picture of serial number. Never heard back from customer care.

In store experience is always great. The sales associates are nice, funny and helpful. But once you order something - good luck getting a straight answer out of their main customer service line. I have asked for split delivery on items more than 5 times. They lost one of my items and I have no date of arrival now. What makes it more frustrating is that they aren’t calling or updating me when they said they would. If they were better at communicating, I might rate them higher. But it’s been a horrible experience. If you can buy something off the sales floor and take it home that day - then 4 stars. But once it gets to headquarters they don’t care about you.

I have bought over 40k from Ashley Furniture and the first two years it was great. But the last three purchases was the worse delivery and customer service. Stuff don’t come when they originally say it will. They brought four different tables and all of them was damaged when they took it out of box. All four times I wasted my time and got nothing from customer service. PLEASE DON’T buy from Ashley furniture. I’m warning you. The last purchase all the delivery guys does is drop furniture off still in box and does not assemble it when I’ve paid for installation and delivery. So now when I open box if it’s damaged they are gone and then I have to go through customer service which is a joke. Never again Ashley Furniture!!! I’m done with you!! Readers beware!!!!

PLEASE PLEASE PLEASE DO NOT BUY ANYTHING FROM ASHLEY. I have been in the service industry for 30 years and if I treated my customers like Ashley does I would be out of a job!!!! You think I was SHOUTING? I was! Customer service is nonexistent and if you do get someone on the phone they cannot help you. One day after your warranty is up they said policy says they cannot help unless you pay. I ask to speak to a supervisor and the person on the phone told me no one else was higher or could give me a different answer, I said, "Unless you're a VP in charge of service there is someone higher." Had to mention LEMON law to get help. Who wants to fight for what is right? Ashley wants to beat you down until you give up. NEVER EVER BUY FROM ASHLEY.

Mattress was already replaced once, had less than 6 months. They didn’t replace it with the same mattress. It needs to be replaced again. I still waiting. Cardis is the seller of the mattress. They are not very good on service. They make you buy an expensive mattress cover in order to get a 10 yr warranty & I still waiting for a new mattress.

Worst customer service ever!!! Please do not buy your furniture here, they will tell “Oh you have 1 year of no interest“ and after that year passes they will charge you for the whole year if you didn't pay the full furniture you bought, because employees do not give you a full information, they just care that you buy so they can make their commissions so make sure you read the tiny print before you sign anything or better yet, go to another furniture store!!!

I like my cool mattress and I have a better night sleep because of this; I like the discounts they gave me to get the mattress. I like the delivery as it was seamless. But the order was back-ordered and it took long to get the order.

Furniture came damage and delivery people were aware and left. Warranty unable to fix because product no longer made. New furniture picked out and when they came only had part of the set. Had to call and be on hold for 2-3 hours then disconnect and call again. Then told they would come out to deliver later in week. Stayed home three days to get damaged furniture or not have it deliver week at all and after it’s all done if ever they said they only offer store credit. Who wants store credit after this. Worst service ever. Horrible.

WORST service anywhere. Purchased matching wall decorations. 1 arrived 3 days late, 2nd is nowhere to be found 30 days later. Have spent several (5-6) hours on hold. I was texting with a rep for over an hour, they were unable to give me an update on my order. I was told call the store.. back on hold for 2 more hours (no one answered or returned my call).

If there were an option to give 0 stars or negative stars for Ashley Furniture, I certainly would. I ordered furniture on May 31st, 2020 and as of July 21st, 2020 we have yet to see our order. They sure have our money though! You cannot get through to a person at customer service and when you call to sit on hold, the line eventually disconnects and hangs up on you. When you chat online the excuse you get is a run of the mill COVID excuse. They call to schedule a delivery to us only to turn around a week later and call us to tell us it has been delayed yet another week - this has happened 4 times. We will NEVER purchase another piece of furniture from Ashley and I would not recommend them to anyone.

Ashley Furniture sends emails telling you of a delivery date, I get ready for these dates by clearing the room and the delivery does not show up. I hurt my back bringing furniture back in the room twice when they didn’t show up. Then I requested a return and have been given the runaround for a month. Again, given dates that I waited home to be available and they never come. I was told two times the order was put in the computer wrong on two separate occasions. It is ridiculous how many times I was transferred, waited hours on hold, was never called back after leaving my number on a recording. This company is so unorganized and unprofessional! Never, ever, again and will warn others. Horrible service!!!

This review is for the Ashley HomeStore at 2475 Market Pl Blvd, Cumming, GA 30040. I purchased an office set from this store. Upon delivery, the desk and bookcase were damaged in several places. Additionally, the delivery people did not assemble the furniture correctly and they actually quit attempting to assemble it, leaving it incomplete. I paid $280 for "premium delivery" with FULL assembly. I tried to refuse the incomplete and damaged pieces but the driver just left. I went to the store in person to return the furniture but they said they could not process the return in their store (it has to go through corporate).

Sharon ** is an experienced sales associate who made everything go smoothly. From the beginning she greeted us in a friendly welcoming manner. She was kind, patient, and full of WISDOM where it came to listening to our concerns and finding the items that we wanted at the best deals available. She was thorough and clear. She explained everything and answered all our questions. She is a wonderful person and will treat you in this manner. If you go to the Boca Raton, FL store ask for SHARON **!!!! 5 stars!!! - We were there yesterday.

This company will gladly take your money but will give you a runaround when requesting a refund. My wife and I purchased 2 sofas from Ashley Furniture on Sunday. After being given a promised delivery date in August and completing payment, we were told that one sofa was backordered with no ETA and expected delivery would be months out. I did not request to cancel immediately out of politeness, but was told that I could cancel the order anytime. After doing some research, not only did I find out that I overpaid for the sofas compared to ordering online, but I was also never advised of a free shipping option and charged $175 for shipping instead.

We purchased about $2500 worth of furniture from the local Sanford, Fl store. When it was deliver it was damaged. It appeared that when the driver unpacked the sectional they cut a big hole in decided to hide it and leave. I tried to stop them from leaving but I was too late. I immediately called customer service but their lines are so long it took a significant weight time to get to one. She filed a case for the furniture and one for a complaint for a supervisor on the deliberate attempt to hide the damage.

First off, I have no idea how Ashley is still in business!! Quite possibly the worst customer service I have seen in many years!! I have attempted to get resolution to a problem since March. I initially contacted customer service back in March regarding outdoor cushions that did not last longer than about 8 months without tearing. Since they were under store 1 yr warranty I thought this would be a simple issue to correct. Boy was I wrong!! 5 months and counting...over 5 hours in customer service hold time...a visit to the store, numerous contacts made with all levels and guess what...still no new cushions and no resolution. I have been told they would be delivered but never came. I have been told they are sitting in a warehouse and would be sent but no. I have been told expect a call but no again.

I purchased a sofa from Ashley in store in June. I paid in full as required and was told by the salesperson I'd get a delivery date texted. It's 3 weeks later, and all I've received is a text to say I have no delivery date. I called the company and was routed to a call center who said they still didn't have a delivery date but were trying to get one. While on hold, I was listening to their marketing boast that they design and make their own furniture, have their own distribution centers and handle their own delivery. So the failure to arrange a delivery for a fully purchased product is squarely on the shoulders of Ashley. I was then told I have to go to the store or try to get through to them to cancel the order. After 14 calls to the local store, I was able to cancel the order and pay a 10% penalty! I just paid $100 for this store who can't deliver what I purchased! I'd rather give them that than $1000.

The first experience in the store was a great one, excellent customer service rep, 5 stars for sure. All the trouble started with delivery. We ordered early June and was told that we would have our bedroom items by July 7. July 7th came and they called said they would be here in a given window of time. That time came and went and no one showed up — so there is one day of missed work for nothing. A new date was set, they showed up (I guess that’s one plus) but my items were broken and one was not assembled because and I quote “they didn’t have time at the warehouse”???? Like what? You mean you don’t have time to provide the service that I have already paid for? How does that work?

I placed an order for this 2-piece Darcy Sectional sofa on 5/14/2020. Sofa was not delivered to my house for several weeks, upon which time I was sent an incorrect piece (blue sofa instead of the cobblestone I ordered). After several attempts at reaching AF's customer service and subsequent redirects on the phone after waiting 20+ minutes at a time, I finally made contact with the correct online customer service department. The rep informed me they would schedule another delivery a couple more weeks out, to which I reluctantly agreed. Not once in that conversation was I apologized to, nor was I offered any sort of compensation for the inconvenience.

We purchased the Raelyn bedroom suite. We got the headboard damaged on delivery. When contacting them they told us that this is how it comes from the manufacturer (is it not them?). We spent over $3,000 on this set. Buy your bedroom set somewhere else. Not worth it. Shady company and awful customer service. We also spent over $5,000 in the last year at Ashley's. Never going to buy them again and never going to recommend them to anyone.

Updated on 08/17/2020: DO NOT PURCHASE FROM THIS STORE EVER!! I have made several complaints even to BBB and still I have no received all of my merchandise. HERE IS MY FIRST COMPLAINT MADE ON 7/16. I am very dissatisfied with the lack of care from this company. Had I taken the time to read the reviews I would have never given this company a dime of my hard earned money. I went through the hassle of making the decision to pick up my own items so that I would guarantee to receive them in a timely manner only to still go through the hassle of still not having any furniture a month after I have moved in.

On June 3, 2020, I went to Ashley Furniture to buy 2 recliners. I liked what I saw so I purchased them. I was told it might take up to 2 weeks for delivery. I said fine. But I after I had waited until after June 23rd, I still had not received my recliners. I called the company back. I was on hold for 20 minutes. Then the lady said, "Yes, I see your order will be delivered on July 18th!! No, wait, both will be delivered on July 31st!". I said no way. I wanted my money back. They said there would be a 10 percent charge for restocking fee. I laughed and said, "WHAT"? After that the next day I went to Ashley Furniture store where I bought the recliners. I told them I want my money back.

***This is my opinion based on MY personal experience*** THE WORST COMPANY EVER!!!! DO NOT SHOP WITH THEM. This entire company is a rip off. They take your money but don't follow through on delivery time or promises. I purchased SEVERAL pieces of furniture on February 5, 2020, one of which was a table with 4 bar stools (there was something wrong with each piece of furniture). The table was scratched out of the box and ALL four chairs are wobbly. I have been fighting this entire time to get the chairs repaired. I finally asked for an return but they won't do returns (which they don't tell you this in the store). They finally agreed to do an exchange on July 9, 2020 and guess what... NO RESPONSE to my calls or emails. This company is a complete FRAUD and they absolutely do not care about their customers. I could have spent $8000.00 with any other company but instead I choose Ashley and I guess the joke is on me.

This company only cares about selling. After they make their sale, they is zero follow up how long the delivery is going to take by the sales person. Corporate starts sending false dates confirming delivery and on the day of delivery, they change it for another 2-4 weeks. This continues to go on and on and they have no sense of urgency. They just say that delivery dates are subject to change! No one wants to take ownership or responsibility to go above and beyond a customer. I am currently waiting for my furniture going on 3 months!!! No wonder they are a 1.5 star company. Needless to say the quality is not what it used to be 10 plus years ago. Don't waste your time and go with someone who cares about their customers.

I ordered a bed (and a nightstand) online which it was one of the most expensive platform beds in Ashley furniture (SKU AFHS-1442279K). My order delivered on time, but the header part was broken (photo#1,#2). After several calls, Emails, and contacts with the unprofessional rude customer service, finally they arranged for the replacement delivery, so I got the replacement part after 2 months!!! BUT… the second delivery was worse than the first one, it shipped in an open box and was broken in several locations (photo#3). I am tired of contacting them again and again or waiting for another 2 months to receive the replacement part as there is no guarantee if it won’t be broken again!!! It was the worst experience I have ever had, totally wasting money and time. I do not recommend Ashley Furniture to anyone and I will never purchase anything from them again. https://ashleyhomestore.ca/products/starmore-exclusive-3-piece-queen-platform-bed.

Never shop here, avoid this place like the Covid plague. Don't believe me, please read all the countless horrible one star reviews in Yelp. With the same repeating issues. Many had a similar experience. Worst shopping experience/customer service I have ever received at any business. I bought my bedroom set at Ashley's one month ago with the help of store manager David **. He assured me that the packaged deal I was receiving was the best Ashley's had to offer.

I would like to address a few issues that I have had with my order of 6 dining room chairs. I went into the store and purchased a dining room table, buffet and 6 chairs on 11/29/19. Everything was set to deliver on 12/10/19 but then received a call that the chairs would be delayed until 1/22/20. The chairs were finally delivered but one of them had wrinkles in the fabric and the cushioning was lumpy. I talked to customer service. They placed an order for a new chair to be delivered. The replacement chair was delivered on 2/5/20 but the chair was wobbly, the delivery guys tried to adjust the legs but it was clear that one was uneven. I talked to customer service again who said they would place an order for new legs to be delivered to me in 7-10 days, then I could call for a tech to come out and fix the chair.

My mother and I went to the Colton, Ca location to look for a sofa sleeper. She bought the perfect piece to match her house decor. Three days later, we went to go pick it up. We were informed by one of the sale associates, that there was a mix up at the warehouse and her “perfect piece” was sold. Nevertheless, we were extremely disappointed and ask to speak to a manager. After talking with Mr. Hector **, not only did he calm what could had been a volatile situation, but he agree to resolve the situation by replacing my mother’s “perfect piece” with a better one. Overall, he and Mr. ** (Sales Associate), went out of their way to make sure that my mother and I was satisfy. Thank you, Mr. Hector ** and your team, for make a bad situation better.

I was at the Winchester VA location with my boyfriend. A salesman did greet us but did not introduce himself. I did however ask for his card when I left. His name was Smiddy. We were interested in a sectional sofa and did purchase one. Bottom line he was very non-professional and yelled as we were walking around the store saying "We have financing options." Anyway he told my boyfriend it was going to take 8-10 weeks for delivery and when I made the purchase he said 10-12 weeks. I did call him out on that. He said It wouldn't be the 1st time he did it. Just very non-professional.

Bought two chairs on the internet sales and have been trying to return them since the day after they arrived in mid May 2020. The store in Snellville GA where we bought a lot of other stuff from tried to help and call customer service and got the same no answer on the phone call. If you buy on the internet you cannot take it back to the store for return like you can at any other store out there. If you call customer service you can only hold for 15 minutes then you go into answering machine mode and it says, "Leave a message and we will call you back in 24 to forty eight hour." It looks like they meant 24 to 48 months. Have call a couple times a week for nearly 2 MONTHS now and have never gotten 1 callback.

I ordered a dresser on May 25th and got it June 5th. I had bought a dining set a few years prior from one of their showrooms and was pretty satisfied so I thought 'why not order online for convenience?' Big mistake. The dresser arrived irrecoverably damaged. I called and had to text photos then wait nearly a week for a "technician" to come and go "yup, that's destroyed" then wait another almost week before finally calling back myself to find out what was up only to be told some mysterious 3 letter department (probably their insurance dept) had it in their queue and there was no way to contact them but I would get an email.

We ordered multiple pieces of furniture from Ashley’s online store. Each delivery has been a nightmare. We understand Covid-19 has created a issue, but the failure to deliver without warning is unacceptable. We have had 3 deliveries all with issues and the latest still pending because of their incompetence. Customer service has been far from helpful. I just want to return everything and go with better company.

I ordered a desk over six weeks ago. I never received any email updates as to the delivery status of my desk. I've called Ashley twice. Both times, I was on hold for one hour until I finally got tired and hung up. I emailed them, but no one wrote back. I went on their message service and tried to send them a message, but no one responded. I have no idea where my $350 desk is. I am on hold right now, trying to get an actual human being on the line. The customer service is horrific. Where is my desk? I will NEVER order from them again.

If wish I would have ordered the same furniture through another company...which I did for several of the items, because buying the items through Ashley Furniture isn’t hard, it’s actually getting the items delivered that is. Two months later, I finally got half my order after two days of being lied to, them attempting delivery at the wrong location, waiting three more weeks and then told my other part was set to be delivered the next Monday only to be called on Sunday telling me they were setting it up for a week later.

I purchased the Johnelle 6 chair dining set and upon arrival noticed that 2 of the chairs had tears and the screws did not align. I had to go out and purchase bigger screws. I called customer service and left a voicemail as indicated and I was to receive a call within 48-96 hrs. Never received a call back. I left a bad review that was taken down and then received an email from Ashley asking about the issue. I explained and they informed me that they would replace the 2 chairs. Well, they never did and follow up emails went unanswered. I again tried to leave a negative review and it showed that it was posted but then a couple hours later it was gone again. They are controlling the reviews left by customers. Never again will I buy from them.

I purchased a couch from them less than a year ago, and it already has a rip. Should’ve know better, but gave them a second chance and purchased a patio set this year. I was told it would deliver in May and then a couple of days before it was due to deliver, they pushed it out to June 20th. No big deal, deck wasn’t quite done anyway. The 20th came and went with no communication and no furniture. Called them that Saturday and they told me it had been rescheduled for July, then I get a text it is now scheduled to deliver in 2023!!! Unacceptable. I’ve been trying to cancel since the text with the new “delivery date” and no one answers my calls. ????

The style of Ashley Furniture is great! The only place in town that has what I like. The service, sales reps, delivery, customer service is terrible! We were told what was needed in order to make the purchase. Everything we were told about Availability and expected time for receiving was a lie! I purchased at the end of May. My arrival to the warehouse date started with my bedroom eta 6/16 and another item 6/27. Our living room was 7/9. We were told we could get split delivery and they did not set it up that way so now we were looking at 7/18. I received another call just this weekend (7/6) and now my eta is 8/10!!!!

We decided to purchase furniture from Ashley Furniture. That was the stupidest decision we made in our life. On the time of purchase they promised many things and now almost 2 months we have been to get someone to replace or repair our dresser and now they are saying it will take another month. Now dresser is in our house part by part because they didn't install due to damage. When you call guest service the way they talk like they are doing a favour.

Lies from the beginning of receiving $100 gift certificate to lies about the financing terms to horrible customer service while shopping pregnant to horrible quality furniture that loses its look after only 6-8 months. Should have went with my gut and not bought here. I’d be happy with a refund that doesn’t exist.

I ordered a storage chest. It arrived with huge cracks on both sides of lid. I returned it. They wouldn't respond to online or phone messages for a month. I finally get thru on a chat and tell them to refund. They send another instead - it is broken in same way first was. I return it too. 10 days later, still no refund. They say they will respond to messages in 24 to 48 hours... 10 days in, still no response to phone or online or email messages. BEWARE!!!

So right off the bat, I would say that it's almost entirely impossible to contact customer service but staff is extremely friendly at the Manassas, VA store. Unfortunately it is not their fault when the warehouse cannot deliver the furniture at the said time. I was working with the General Manager (Nurula) and he promised me that we would receive our furniture (about $6k worth) within 3-4 weeks. It has now been 2.5 months and we have not received everything! We have had deliveries that have been canceled 3 times! The Sales folks will make all the promises in the world when you purchase the items but you can bet that your items won't be delivered for a long time. I have been purchasing furniture (total of about $15k) from them for the past 10 years, but I will be taking my business elsewhere. Buyer beware!

I purchased a living room set on May 9, 2020 and was told that the chaise was on delay until 10 days later. I purchased it based on what he shared with me. I was called in June by the customer service manager to let me know it was delayed again with a tentative date of end of June. I called in on 7/7/2020 because I had not heard from anyone. I had to call again 2 days later to speak with the Office Manager to get information. I was informed it's on a tentative date in August but it could be longer. That they have no way of finding out the delay or someone to talk to in the manufacturing company.

We purchased a new table and had it delivered. Upon delivery it was damaged. I called when the customer service center opened about two hours after the delivery and spoke to the manager, Octavia, who assured me she had reordered me a replacement table and two chairs that were damaged. She believed I would get replacement within a few days. I called 6 days later and waited 3 hours to speak to someone. When I finally did I was told there was no record of my claim, reorder, or any call made previously. I was then promised that a manager would call by noon the following day to help me, and no one has called. I have tried to call them and I was told there is at least a 45 minute wait. Absolutely ridiculous. I have contacted my AMEX account and they have froze payment until this is resolved.

I cancelled my order online. Order mid-June 2020 and received a email confirmation that the order was cancelled but it still has not fallen off my bank statement. When I call Ashley Furniture to check status it still shows a delivery date of mid-July. I have left numerous voice messages as well as messages with their online virtual help and email, but no response or call back. I was on hold this afternoon for a customer service agent for over an hour but my call was dropped. I will never purchase anything from them again!

Not been able to get anyone on the phone about a chest of drawers that we purchased. It looks like it was something someone returned. We're out almost 600. I'm just glad we didn't go ahead and order the matching dresser with it. They are more than happy to take money but then give people the run around because of the crappy furniture they sell.

She really helped us get all the things we needed for a reasonable price. We were able to get an entire bedroom set and she was able to help us get the floor model of a discontinued bed that we really liked.

If I could give them a -.1 star, I would. This is probably the MOST unprofessional, racist furniture store I’ve ever been to. I purchased a sectional and ottoman and decided to pick it up from the warehouse. Once I brought my furniture home, we realized that I was charged with the wrong ottoman. The folks at the warehouse said that the salesmen at the store would be able to help me. We ended up going back to the store to get our issue situated and lo and behold, more issues. I started to voice my concerns and complaints and Eliot (one of the salesmen) decided to “help” by giving me attitude and not even listening to what I had to say and then he started to walk away while I was talking..That’s when I realized that these people didn’t take training on proper customer service.

I was delivered a table on June 25th via Ashley’s Home Delivery service. The table was damaged upon delivery. It was clear that the damaged to the table had been previously noted because it appeared that someone had attempted to apply a wood stain to camouflage the chipping paint, but had used the wrong stain color. After multiple attempts to contact Ashley to return the damaged item, I filed a dispute with my financial institution. Ashley finally picked up the damaged table today, July 6th. I still have not received a refund. It is nearly impossible to reach anyone in the customer service department. Delivery drivers show up without any prior notice or appointment. Ashley has the absolute worst customer service of any retailer that I have ever dealt with, including merchants based in China! I have never seen anything like it.

Never thought I’d actually ever want to give a company 0 stars, but Ashley earned this. Ordered furniture a month in advance, was given a delivery date. A couple of days prior to the scheduled delivery, I received a call to say it would be here on “said” delivery date. The item never arrived. Talking to customer service has been a hassle - after being placed on hold for hours, everyone’s answer has been “I don’t know” or “I’m not sure” or “I wish I could help” - What? I’ve been transferred to different departments multiple times and it seems like they are just placing me on long holds in hopes that I will either hang up or stop calling.

I contacted your company and I purchased a bed set and a vanity. The seller convinced me the merchandise accomplished my expectations. When I receive the merchandise I knew the set was very small and maybe it was nice for a girl. I began to contact your company, even I waited on my phone for more than 2 hours and nobody reached me. Finally, today I chat with Stephanie, and she did not fix my situation. I am a human who deserves respect and you treated such as piece of garbage, because you convinced me to buy without my expectations. Now I need to exchange it you don't permit. I will pay for something I don't like. I will use my social media to advise my friends and friends of my friends to don't buy your merchandise.

I have purchased furniture for the house that I was newly moving into from Ashley's Pickering. The purchase was made in Feb 2020. It was a relatively large order which included three rooms in my house. While I was making the purchase the manager Mr. Sheikh promised me that all items will be delivered to me by six weeks – IF I paid the full payment on the same day – which we did, then came COVID-19. We had Ashley's delayed the delivery of the items until white glove delivery would be available which was mid – June 2020 + all goods in our item would be ready. The first available delivery date as of June 2020 was July 2nd, but there was one item from our order list which was missing and as per the executive on the call this would have been available on July 7th.

I have been dealing with Ashley furniture since May 15.... still NOTHING RESOLVED!!! It took them 5 times to deliver my furniture... MULTIPLE DAMAGED pieces, wrong mattress, etc!!! I have spent over 25 hours on the phone, emails, and driving to store to get this resolved... unbelievable/ I literally have no words!! WILL NEVER RECOMMEND OR SHOP AT ASHLEY FURNITURE AGAIN!!!!

Order a sectional on 5/26/20 WAS informed that it was not in stock but it would be back in stock on 6/15/20 and delivery would be 7-14 business days after that. I called to find out how much longer it would be was told July 2nd. The salesman in the store said it was nationwide and every furniture store was having the same problem due to Covid 19. I finally asked to just cancel the order and I was told they could not because it was bought and paid for however I only put a down payment on it and financed the rest so I found that odd. Not to mention the very nice salespeople to begin with were rude and clearly did not care once the order was placed.

I went in the store made major purchases in bedroom furniture. When my items was delivered one of the nightstands had been damaged. After the damage had been discovered I immediately called the customer service number. I was asked to take pictures and send them in and someone would call be in 24-48 hours. No call. I called them after the 24-48 hours period. I spent half of my day with calls, holds, and to find out according to them they had no pictures. Which I believe to be a lie because it was verified through the agent from the first call they had the pictures. So this nasty trained agent ask me to resend the pictures again to another email address and was told it would be another 24-48 hour before some one would contact me. I waited. As you would know no call from Ashley.

I bought my furniture back in May. They obviously run your credit. Scheduled delivery was 6/25. We got a call two weeks after we purchased and they said that our couches won't be available till August. I went to the store and spoke to the sales person, and he explained something about delivery ppl having open ticket bla bla. Anyways he resolved the issue and said that he reversed delivery date to 6/25...fast fwd I got a call saying my furniture scheduled for delivery on Wednesday 7/1 so I emptied my living room and was ready. No one showed up and no one called. I got another msg saying my new delivery date is scheduled in 7/7 and part of my couches WILL NOT be available till August 5th!!! Horrible experience, horrible customer service, horrible sales department!!! They don’t communicate with you and do not answer emails or phone calls!

I bought a bed frame that came in with crack wood and nails split from the bed frame side delivered May 11 and still haven't received any return calls or a replacement part. I've called over a dozen times. Their customer service is the worst. The quality wasn't even worth it. They will never have my business again.

I purchased LR & BR furniture for my newly built home on 5/31. Told it would be 3 weeks. Received message 6/16 stating it would be delivered 7/9. Then another message today saying 8/19. Horrible & no one answers.

I bought 3 recliners from Ashley Furniture the warrior brand. After using the recliner 3 times the back broke off and the wood split. I had my grandbabies in the chair with me at the time and all 3 of us went into the wall and hit our heads. I have reached out to them with multiple pictures and information over 6 weeks ago and No response. Please don't buy this recliner and Ashley furniture's customer service is horrible.

I have placed two online orders with Ashley Furniture. The first order was drafted out of my account, but was then cancelled without me being notified. I had to call customer service to get payment refunded. I decided that could have just been a one time issue so I tried again. This time, the money has been drafted and returned to my account twice, again, I get zero notifications informing me of my order status. So I have $156 going in and out of my bank account and I have no idea if I’m going to receive my order or not. I tried talking to a store associate and they have no access to online orders. I will never purchase from Ashley online again.

Don't purchase from Ashley Furniture, the furniture is not made well. Purchased a sectional, had it serviced twice. The cushions replaced and when I called to have service again for the same reason as before, Ashley Furniture could not help me because my warranty was 1 week over the warranty period. I asked if they would make an exception because it was the same issue and it happened during the Coronavirus pandemic and the answer was NO. So I emailed the corporate office twice and I am still waiting to hear back from them. Don't buy from Ashley Furniture!!

Updated on 08/07/2020: Anyone rating this place more than two stars must be an employee. The had good quality about 15 years ago but now in is the pits. I ordered 5 pieces of furniture on line on 6/1/2020. Two were delivered by UPS because they were small end tables. The other 3 were to be delivered by their own delivery service. Only two items were delivered. The third was supposedly on back order. All the things that were delivered were new in a box and needed assembly. No problem. That is what I wanted. One of the end tables was damaged due to poor packing. They agreed to replace it but it would take 2 months.

I have been paying for a product that I don't have. They delivered the wrong product in February but will not take responsibility for getting me the product that I actually ordered. We are now going into July and I don't have the product I ordered and am still paying on.... If I stop paying, it's going to hurt my credit.

Purchased a vanity for my wife's birthday. It arrived with damaged corner, scratched front and broken mirror. This company is built on providing no customer service and preventing contact. You cannot use email (supposedly to provide better service), used messaging multiple times no response. You cannot stay on hold for an UnGodly amount of time as they cut you off after 15 minutes and switch you to voicemail. Again left multiple messages. Nothing. Buy a piece of furniture or anything from this group at your own risk.

I ordered a VERY beautiful bedroom floor mirror (Duha floor mirror in espresso) that I have been so excited waiting to get. It was absolutely beautiful, exactly what I had been looking for, and beyond that it was originally $439.00 and I got it for $149.00 (that number included taxes AND shipping costs) BUT after 9 delivery dates that no one ever showed up & more than a couple times where nobody even called/emailed to let me know the delivery date was changing, having to call over 20 times with no one answering the phone or calling back, countless emails that not one single person got back to, this morning I was finally able to get thru to someone to cancel my order.

The customer reps seem very pleasant in the beginning. But if you change your mind and go back the next day to change or cancel an order that hasn't even processed yet they bully you into buying it. We went to the store at Aliso Viejo, CA, to purchase furniture for the living room. We looked at the mattress from a distance, and the rep figured that we are interested in buying it at some point. We got wrapped up in the sales talk (which is our responsibility) and made an impulse order. However, when we thought about it, then it's an expensive purchase that we should hold off, then we went to the store within 24 hours to cancel it, which, according to return policy was okay.

I would like to take a minute to share my experiences I have had in the past several weeks with Ashley Furniture. I am completely shocked that in today's world this company would continue to do business this way. I will start with saying that I had a great experience in the store during my first trip to purchase a sectional. Since the experience was good I decided to come in and purchase dressers and nightstands a week later. The salesman stated that he could have all items which included the sectional and the bedroom furniture delivered at the same time to my new house. I also decided to order a kitchen pub table.

Purchased over $4000 worth of products recently and had a problem with damaged during delivery and an item simply not being on the truck. Both items were to be delivered 5 days later. Nothing happened. Go online and virtual chat says call store. Call store and after an hour on hold get customer service but not at the store. They say call the store. See if the store does not answer in 30 seconds it gets routed to customer service and the employees know this so they don't answer the phone so this is literally nothing you can do fix a problem except actually go into the store. IT IS NOT WORTH BUYING FROM ASHLEY BECAUSE IF SOMETHING GOES WRONG YOU ARE COMPLETELY ON YOUR OWN.

I received outstanding service from the sales rep at my store, however once my order was delivered and installed, everything unraveled. First disappointment - I purchased $6k worth of bedroom furniture and was more than surprised they charge $300+ for delivery fee when the furniture outlet The dump same distance in travel, charged me no delivery fee for a $1k purchase. 2nd disappointment I checked the installation but I obviously didn't check it thoroughly enough, as when I went to use one of the drawers after they left, I discovered it is off track and unusable. There is also a chip in the headboard where you can see raw wood exposed, and one of the nightstand legs is uneven and wobbles. 3 out of my 6 pieces have defects.

Have called at least 20 times. Left numerous emails. Nothing. I have contacted BETTER BUSINESS BUREAU. Every time I spoke to someone, they told me to call someone else. This place is a joke. I have NEVER seen a business treat customers like this. I will never purchase anything from them.

Received damage defective sofa and refused sofa and didn’t sign and they left the sofa anyway. They give me the runaround and refused the take it back. Told me I have to do an exchange. There’s no refund. Ashley also fix the prices to gain more money. I’m planning on contacting AG in my state to start an investigation into this.

My husband and I bought a whole set and my mirror accidentally fell on my couch and ripped it. We paid for the warranty. I called them, sent pictures and never heard back from anyone at all. People don’t buy that warranty. They don’t care about replacing or fixing anything. They just want your money. Bad bad bad experience. Never again.

I set a deal with them for 3 items with delivery. They sent one item to me and the other was broken. I refused to accept it. I set another delivery date and again it came to me broken, and the third time it came broken too. I went to the store to replace my order or solve the problem. They don’t have other choices for me. I tried to cancel my order they refused. So basically they were lying to me with the deal that they gave me. I don’t recommend this company to anybody. They have sales lies and bad customer service and bad delivery.

Delayed delivery OVER AND OVER. Ordered April 16, now been told for the 3rd time it’s not getting delivered after taking off work and waiting!!!? I have To call to find out and now they’re saying AUGUST! I have to call them!! How do you all stay in business??!

I ordered a queen mattress on 6/8 and expected delivery on 6/10. UPS was not show. I check their site to find only a shipping label was created. After 4 hrs elevator music a so called service rep answered what for??? No help at all. As of 6/19 I have yet to receive a refund and they won't even give me the decency to contact the customer! DONT USE THEM. NOT WORTH IT. CAN YOU SAY AMAZON SEE YA.

HORRIBLE CUSTOMER SERVICE.... DO NOT SHOP HERE!!!! Where do I start.... I went to Ashley furniture because of the name but it turned out to be a very bad idea. First off if you order online forget about ever making contact with a live person. NOT GOING TO HAPPEN.... You will be on hold forever or get bumped into a voicemail. I’ve left 3 messages thus far all of which the message gives a max 92 hour turn around to receive a call back. That has yet to happen and it’s been well over a week. I ordered a set and it seems that only a portion of the set was delivered or so I think because I’ve not received any type of communication outside of your package has been delivered and the weight of what was delivered doesn’t match the total weight of the set I ordered so I really have no idea what I got (UPS lost the package another story). I went online to my orders section and funny how the page is broken and it directs you back to the home page..

They'll ruin your furniture on delivery (actually drag it, unopened through garbage), and make it impossible/refuse to fix the issue. Shop elsewhere. On June 5th, 2020, we had a delivery scheduled for a brand new leather sectional we purchased from the Ashley Furniture store in Greece, NY. The delivery company they hire as a third party had opened one of the two couch sections in the truck, as well as the large plastic bag housing all cushions and pillows, so they were open and spread around the inside of their delivery truck.

I cannot warn enough against purchasing from this store. You better be 100% positive that your purchase is the one you want and that is not damage, because trying to speak with anyone who is of any assistance is near impossible. I ordered a kitchen set 5/11. Only part of my order was delivered and the part that was came damaged. I called Ashley Home Furniture to cancel the rest of my order and request a refund. I was on hold for 30 minutes until I spoke to the first representative who had to transfer to a manager, which was an additional 45 minutes. I was on hold for more than an hour and 15 minutes between these two calls. They had UPS labels delivered to me to return the items, which were delivered to the store 5/28. I have UPS delivery confirmation of this return.

If you are going to purchase furniture from this store, I recommend that just pick it up yourself. The delivery company is extremely unprofessional.. The driver showed up at my door as it was pouring rain and said he would only leave the couch outside or in my garage. I requested that they leave it in my front entrance and he said that he would if I paid $150 delivery fee right then and there. Meanwhile I was already charged a fee of $150. On my bill. He proceeded to put the couch in the garage and stood it on its side in the air, making it hard on the frame. I will never request delivery from this company again. I have such a terrible taste in my mouth by this companies’ unprofessionalism that I will not shop at Ashley Furniture in the future.

I purchased a desk online several weeks ago. I can't get any order information or customer support. When you click the order information page on their website it says the page doesn't exist. The chat agent on the website doesn't work. They forced me to call with an ungodly hold time and nobody ever comes on. I filled out their online form for a call back 3 days ago....nothing. I refuse to deal with companies that can't provide even minimal customer support. My advice avoid this terrible company who could care less about their customers.

You Just CANNOT get order status from Ashley once you order. I did a chat with an agent and he was able to price match the item I wanted and then he sent me link to order from. I order using that link in my email and paid. He said that I will get call from delivery department once I place order. It's been more than a week and I never received a call. So I tried to reach out to someone using chat again. Now starts the plethora of issues.

I purchased an Anniversary Edition Pillowtop Mattress on May 2018. It sags in the middle and the pillowtop is loose in some areas. When I called to talked with them about the problem I was having, no one answered the phone. I called over and over. Still no one answered. So I went in person. They took my information and started a case for me.

I went to the Ashley Furniture Store in College Station, TX on 6/16/20. I wanted to buy a coffee table and an end table, the total purchase bring no more than $500. I have an Ashley account already, but I don’t carry the card with me. I have a $7,000 limit, a zero balance, and excellent credit. I was informed that they could look up my information. I was taken to the front desk. The woman asked for my I.D. I gave the I.D. to her. She balked and asked me if I knew my license was expired.

Placed an order online for a chest of drawers-as soon as it was delivered I checked it and it was broken, not put together correctly and two of the drawers would not fit. I called and they are supposed to be shipping the drawers and sending a repair person and said this was the only option even though the return policy states you can return the item if you call within 72 hours. I called within 30 minutes or less (even though I stayed on hold for about 1.5 hours).

Placed order on April 3. Thinking I was doing my due diligence I contacted customer service before finalizing my order. I asked them the The item I am looking at, "Is this a full bed for my kids." They said yes. I asked again, "Is this the price." They said yes so I placed the order. I did not receive a confirmation email for about 5 weeks. Even after receiving the confirmation email I noticed that one of the items just said headboard so I called again asking them, "This just says headboard. Can you confirm that this is the whole bag that I bought." The agent said, "You bought the whole bed."

Where to start, 18 calls and texts regarding our delivery. Spent over 6k. The sales person great, company horrible, my mistake. Should have read reviews before buying anything, went down the street and spent over 12k at Dania, no comparison. You can't speak with anyone regarding anything, and they think it's best to drop off pieces of your and other items left and right and never holding to a delivery schedule, I am having to contact my attorney to have this resolved. The in store staff was good, but the behind the scenes horrible, my wife has been waiting since 12noon today with a delivery at 530pm, and when you track it it now indicates 830pm. No phone calls nothing, this company needs to closed down, before they filed for bankruptcy, because that's what's next 10 thumbs down again not the sales staff, corporate lazy people stealing our money and mostly time.

Sale price shown online is ONLY if you don't do the promos. If you do the financing promos, prices goes up. Delivery took WEEKS to get, could not get support online or via phone without HOURS of waiting.

1st Delivery - The driver walked through the mud and tracked through my entire house and put his hands in the mud and got it all over my furniture. Driver opened packaging in the house which left Styrofoam balls all through out the house. 2nd Delivery - The driver Ervin ** (ADG Transport Services) would not wait on me as I was told I would get a 30 min call ahead and I did not and said that he would leave my furniture outside. Who knows what happens next.... Still have only part of my order and no answers on delivery.

NEVER EVER buy anything online from them that you may want to return. They make it impossible. They don't deal with email. Phone wait is days literally. Chat is long wait but finally reach person. Returning throw that did not look like picture, faded, cheap. Had to send photo. Sent and received return label. Then received UPS notice of return to them. Then got unintelligible phone call sounded like we received your return. Call if you have any questions, but not leaving number. Then got another call later leaving number asking to call them. Inexplicable why I would need to call them. Just issue the credit!!! Gave up and reported to Amex which has the most wonderful customer service ever.

My boyfriend and I ordered a sectional for $1000 and paid in full in the store. We were told it would be delivered on the date we chose, however when we called customer service they said we would not be receiving our couch for another 2-4 weeks and the sales rep should have communicated that with is. I am extremely disappointed in this company, customer service is awful, the sales reps are incompetent, and communication is terrible. DO NOT BUY HERE. Spend your money where you will actually receive your furniture.

I visited the store in Davie, Florida. I purchased a mattress set and L.R. set totaling $8000. I shared I have been a RTG consumer for 10+ years and raved about their 0% interest deals. Sheron my sales associate ran my credit and got me set up with an acct however neglected to share Ashley's charges 9.9% interest rate. I was told I was getting a 379 discount, but what they don't share is that is to compensate for the interest. When I got my 1st bill and realized called my sales associate who never responded. Went to the manager Jordan who blew me off. Finally spoke to the GM Lisa and another joke. She defended her employees' unethical business practice and said she was trying to see what she could do since the furniture was already delivered. I will NEVER buy from this company again. People stick to RTG. Very disappointed, 1st and last time shopper.

This is by far THE WORST CUSTOMER SERVICE! My wife and I walked into an Ashley’s Furniture 5 days ago with a specific dresser that we wanted to purchase. The woman who approached us was extremely short with us and unfriendly and told us she would be right back and was looking for the dresser we were talking about. While waiting for her we started to browse a little and we found our dresser within 1 minute. The woman was nowhere to be found so we left and ordered the dresser online. Within 5 minutes of us leaving we received 2 phone calls from her stating that she’s looking for me and my “sister” (which was my wife, we were very clearly not sisters).

The worst experience of my life!! I ordered mattresses and box springs at the beginning of May. The box springs arrived within 3 days the mattresses were a mystery. If I look up the order number online I'm told it's invalid. I've been trying to contact anyone in customer service to ask about my online order for weeks. Everyday, I'm on hold for 15 minutes then transferred to an answering service that states someone will call back within 48-96 hours. I have yet to receive a callback! I've tried using the chat feature on their website as well as the help feature; which allows you to send a message or request a callback. I've utilized every feature available to try to reach someone and still nothing.

I've been trying for weeks trying to resolve a damage end table. I've sent it back and they received it. They was suppose to send me a replacement. OF COURSE HAVEN'T HEARD NOTHING. Been leaving messages on phone that they say they will call you back. THAT'S A LIE. Been trying to chat and they say they will chat when they get to my chat. THAT'S ANOTHER LIE. WHAT DO I HAVE TO DO TO GET RESULTS? CUSTOMER SERVICE SUCKS. One star is too high. I wish I could put zero.

I purchased a mattress, bedset, and foundation on 5.12.20 and was told there would be delivery by 5.29.20. I have received the mattress via UPS in a matter of 2 weeks. The in home delivery for the foundation was scheduled for 6.11.20 but they called today 6.10.20 to let me know it is out of stock until 6.25 and they can't deliver until 7.2.20. The bedset...who knows really! I have tried email, calling, instant messaging, messaging, and leaving voicemails. I have not heard back from customer service once. I did notice that one of my instant messages was "closed by agent" a week after I sent it with no answer to my inquiry. They have my money, they did THAT pretty quick, and at this point all we have is a mattress. I really wish I would have just went somewhere local to make my purchase instead of having to deal with the non-existent customer support that is Ashley Furniture Online.

I ordered a coffee table online. It was delivered defective with scratches on the bottom of the table and no grooves in the leg to hold the screws. Attempted every day for a week straight (submitting online, leaving voice mails, etc) to return this product with no response. ABSOLUTELY HORRIBLE CUSTOMER SERVICE. I just want my money back and to get this box out of my living room!!!

I ordered the Caitbrook Bed from Ashley Furniture online on May 9th, 2020. The bed was delivered a week later. With Covid-19, we had to assemble ourselves. The 3-drawer chest had 6 pieces missing... 6! I have called the customer service number many times. I sit on hold for 30 minutes, then the system forces you to leave a message, telling you to expect a call within 72 hours. I've left 5 messages. As of today, JUNE 9TH - AN ENTIRE MONTH AFTER MY PURCHASE, I have never received a call back. I even left a horrible review on their survey they sent me - still no return call. DO NOT ORDER ANYTHING FROM THIS COMPANY! YOU WILL REGRET IT!

The furniture looked great at the store, but after you received in your home it is different. I received the delivery of my bedroom set and came broken and damaged. I tried to call all the numbers available but no one was able to help, of course after you called more than 7 times and waited on line for more than 30 minutes, not a person to help you. The company gave you 3 days to present a complaint, but the recorder message said that they can call you back up to 96 hours (4 days)...nothing you can do after those 3 days passed. Be extremely careful to do not check your merchandise before let the delivery guys leave, even they said that if you see any damages you can contact Ashley because you won't be able to do anything, just keep your thousand dollar broken items.

Buying in store was fine with nice salespeople. Even the manager I had to contact after online assistant was absolutely no help, was very pleasant. DO NOT mix online with in store shopping for Ashley Furniture. I spent 3 days trying to contact a representative online and then they did NOT help even in the slightest, and she disconnected me, RUDE. They are "separate entities" from what I was told. So, I paid more in store on many items than I would have if I made the purchase online. Although, I was told because I financed I could not receive those prices... What!? Makes absolutely no sense. Financing (0% same as cash) should and 99.9% of the time does not affect the final price of an item. I can buy it CASH store for $699.99 or I can buy it online CASH for $650.00? So... There's really no logical explanation for this, other than the fact that brick and mortar stores do not seem to be the same company as the online website... Strange?