Ashley Furniture Reviews

Our Sofa came with blemish on 1 cushion when delivered and was told it would be corrected. When repair company got here to repair (I stayed home from work just to have this taken care of), he asked for the cushion cover to repair it. I was dumbfounded by this (to say the least). I was shocked because we weren't even told about it needing to be sent, never mind that... NO part was ever sent to us. Stupidly, I purchased the Premium Protection Plan which at the time seemed a good idea however, if this is how Ashley does its business, I don't expect my furniture will ever be repaired (if needed) in a reasonable time.

While it's nice that they greet you when you come in unlike other places where you can’t find a rep to help you and they have a nice selection at reasonable prices I would NOT recommend this place. The table we wanted was on back order at the beginning of March and told it would definitely be delivered by 4/9 but "probably before that" and told they deliver every day and will work around our schedule. Now it is the 12th and not here. So not only NOT early but late and now being told they don’t deliver on Sundays and Mondays and won’t work with our schedule. Would rather not have the table than deal with this headache. The reps at Ashley will tell you whatever they need to tell you to close a sale. Then they will not honor their word. Do not trust them. Do not buy from them. Buyer beware.

If I could give negative 1000 stars I would! They said my sofa was coming in today, so we got rid of our couch and took the day off from work. BUT NOPE! I called and apparently there is a delay in the manufacturing so it won't be in until 3 weeks later. I'm late SERIOUSLY? Where the ** was my notification or update. No one cared enough to let a customer know about her purchase! It was not a cheap purchase and to be honest with you I didn't even really like the look of the couch. I called customer service and they couldn't even offer a discount or a waive off the delivery fee. So I told them to give me an immediate refund. I'll take my money elsewhere!

STAY AWAY FROM THIS FURNITURE COMPANY! We bought a Leather Recliner Couches - 3 and 2 seaters back in mid February. After all set and done with delivery fee, extended warranty of 5 years, we paid close to $4K. All sweet and sugar coated sales talking, of course. When they delivered, there were SCRATCHES on both LEATHER couches, according to the delivery staff, "oh it's just from the strap". It is leather material, so scratch is a scratch. And one of the power recline panel covers is cracked, we found out 2days later. We called the same day, 2 hours after delivery to have it fixed and them do something about it. So they sent a "Technician" 3 weeks later (Mar 8, 2019) to SPRAY PAINT it that made it worse than what it is. How would you fix a leather scratch using paint??? Jeeez! Technician sent a report that a replacement is needed actually.

My wife and I purchased our dining room and living room at Ashley's. We've had previous pleasant experiences with ASHLEY FURNITURE and we (again) made the right decision by returning to the store. Customer service is always top notch and the 'sales' people are more than willing to assist you, no matter what you're shopping for! If EVER the need arises, I'd have absolutely no problem going back to ASHLEY for another pleasurable shopping experience! And no, I'm retired and never worked there.

We ordered a sectional from Ashley Furniture. When it was delivered one of the pieces had a black stain on it and another piece was not level when hooked to the to the loveseat next to it. I sent both pieces back. I then set up another delivery date. When the two pieces were delivered the second time, the store sent a chaise lounge instead of the left arm loveseat so I sent it back to the store. They also didn’t hook the centerpiece to the rest of the sectional. I then set up a third delivery. I told them that would not be available until after 4:30. Since they had messed up twice I was guaranteed a delivery after 4:30. The delivery drivers showed up an hour and a half early. They said they saw the note that I wasn’t available until after 4:30, but they would not wait nor bring it back. I called customer service and asked to speak with a store manager, but was told he won’t be back in for another two days.

This company has the most horrible customer service ever!! They took advantage from me since English is not my first language and the customer representative I talked to was being extremely rude! They questioned if I read, and said I was being ridiculous just because I needed to talk to a supervisor. And I cannot get to talk to any of the supervisors as a customer of them, this was ridiculous.

Purchased love seat, and sleeper sofa. Sleeper sofa and love seat have staples, nails, and sharp objects that were poorly installed. Sleeper memory foam is flat and uncomfortable. Poor craftsmanship. Have had to use duct tape to cover rips that formed because of the exposed nails.

I had purchased my furniture at the end of January and had taken delivery at month’s end. They had delivered me a damaged couch and I accepted to have a new one delivered. Come to find out when they were delivering my new couch it was instead a love seat. This is all back in February. I call back a few weeks later to see when I should expect my new couch and come to find out they ordered me another love seat. It’s now April and I still have no couch at all that I had purchased. Talking to customer service management they tell me they did me a favor by replacing the couch free of charge and giving me a $100 in store credit.

We purchased a loft bed from the Capital Blvd. store in the beginning of March. I explained then to the salesman I had done business with Rooms To Go for years but because of a recent delivery that went very bad I would not buy from them anymore. I was told not to worry that Ashley Furniture had hired a new logistics company with professional installers and would not have any issues. The furniture was delivered on March 21st. My wife and mom were home for this delivery as I could not be because of work. During the delivery my Mom questioned the installers about several loose bolts and handles being put on the chest of drawers. For the chest of drawers she was told that was not their job and responsibility of the homeowner.

This has been the worst experience of my life! Customer service is a joke! If you enjoy spending hours on the phone sitting on hold waiting to talk to someone who cannot help you and says they will get back to you but never does, this is the store for you! If you enjoying taking off work to wait for deliveries that never show up, then this is the store for you!! If not, DO NOT SHOP AT ASHLEY FURNITURE! WORST COMPANY I HAVE EVER DEALT WITH IN MY LIFE!!

I purchased an oversized sectional sofa and extended warranty. Within the first days, the corner section began creaking and the wood underneath the arm rest had shifted. Upon calling for a fix, I was told that there were no appointments for over 2 weeks! Finally, when my appointment day came, a repair technician determined that there was no problem. Unsatisfied, I contacted Ashley for a return and refund, but was told that it was beyond the return period. Of course it was when I had to wait 2 weeks for an appointment! I contacted Corporate and the CEO on LinkedIn to no avail! Steer clear of this company, there is no warranty and there is no customer service, not even for military Veterans and their families!!! What a shame!

I placed my order 2/11/19. Finally received a phone call two weeks ago to let me know the items had arrived at the warehouse and would be delivered. Just received another phone call that items were damaged and it would be another 2-4 weeks before receiving the undamaged items to have the full sectional that I had ordered. We were supposed to receive the full order tomorrow (4/9/2019) so I had gotten rid of our old furniture this morning for work. So now we are stuck without a full set of furniture for another month. Very disappointed in this process and I hope it is worth the wait once we finally get our furniture!

We bought a power recliner from the Ashley outlet store days before I was scheduled for major back surgery. We thought it would be a great place for me to spend some of my recovery time. My husband picked the chair up the day before I had to be at the hospital. The chair came in four pieces. We could easily put the pieces together, but he could not figure out how to connect the electrical parts within the chair, because the directions, that came in the box , did not match the chair we had. We called the sales guy immediately and he told us a warehouse guy would be glad to come out the next day to help us. I explained that I was going to the hospital the next day, so it would have to be about a week later. He said, "Ok, no problem. We’ll set it up for then".

The customer service rep was great. She knew the product I was inquiring about and did not push anything else. The recliner is very comfortable and sturdy. The delivery personnel were very professional. I would highly recommend.

We ordered a king bedroom set and was delivered a queen even though we noticed the mistake and had to call them two or three times about it. We were assured it would be the right one, king, delivered!! Nope, wrong! I called and the sales lady told us to accept everything and refuse the bed so we did. I asked where the TV stand I ordered was. Well, of course they didn’t know anything about it. The saleswoman must have been having a bad day because we told her to order it at least 5 or 6 times. I called and asked to speak to the manager twice. I was told he was talking to another customer and he would call me back. I figured after at least two hours when he hadn’t called I would call back.

Once you purchase furniture from them, you are stuck. They do not take back even if came with defect. I bought a set of table and chairs from them and they took two month to deliver. The guy that deliver the chair was sneaky and put the chair that had a huge scratch on it hiding behind the table where I could not see it. I call them to replace the chair. They tell me that a technician has to come to my house, inconvenience me, and see if there is a way to fix the chair. ARE YOU KIDDING ME? FIX the chair, they should replace the chair. Once I pay this off, I will close the account with them, and go to a different furniture store. I am complaining to BBB also.

Wish I read the reviews before buying from Ashley's. Bought a dining room table 3 weeks ago. Upon delivery the table was broken in the corner. Saturday late, couldn't contact them to go from there. Called them Monday, they rescheduled for 4/6/2019 between 4:30 - 7:30 and no sign of anybody. Not even a damn call!! This company is a total joke!! Should of known better.

We bought two leather love seats from the Laguna Hills Ashley Furniture store. When they were delivered, they had a strong odor to them. We were told that they had just been taken out of the wrapping and that the smell would soon go away. After a week of noxious odors in our house, we have been talking with Ashley's representatives regarding getting these pieces removed from our home and getting our refund. David promised to get a truck out to pick up the offensive smelling love seats on Friday.

I ordered a Lane recliner/sofa with heat and message which took a couple months to come from the factory. When it finally arrived I soon discovered the heat on one side did not work. Ashley picked it up and repaired it but I was without my new sofa for another 2-3 weeks. Then the power supply stopped working. Ashley provided me with a new one at no cost. Although Lane's workmanship seems a little substandard (as the sofa is on the flimsy side), Ashley store in Show Low did everything in their power to make things finally work.

I bought a sofa from the Clearwater Florida store 2 months ago. After 2 weeks the sofa made a noise when you sat on the middle cushion. They sent a third party tech out who said it was wood rubbing and so she put 2 pieces of cloth underneath and that seemed to help but then 2 weeks after that it started making a noise again so they sent the same tech back out and after she checked it out she said there was nothing else she could do so I went to the store and talked to the manager and he would not do anything so I called called corporate and was told they would send one of their Ashley techs out so they did and he said it was the bottom backrest brace flexing and rubbing on the trampoline straps..

Furniture delivered 2/22/19. Dresser damaged and drawers won’t open or close. Service technician came out March 8. Unable to repair and informed me he had to order parts that would take 5-7 business days. No phone call or follow up. I called service March 16, held for 30 minutes, to be informed that parts were ordered and tech should have contacted me. Waited to be contacted. March 23rd, I called again. Fifteen minutes later informed no tech should have called me but rather customer service. Regardless, parts ordered but with wrong address. Furniture was delivered to correct address so unsure why parts would be sent to a former. Was assured someone would follow up with me on status. Today is April 3rd.... Nothing. Send me another dresser or refund my money. Very disappointed.

They had what we wanted, when we wanted it. Excellent salesman, he spent hours with us to find just what we wanted in the color my wife desired. He set up delivery and gave us cash discount coupons for a future purchase. We have in the past and will again buy from them.

Purchased a sofa sectional and were talked into the protection plan as it "covers everything" according to the salesperson. Well the seam let loose on the top where the cushion connects to the back. Took 2 months and were told seams were not covered in the plan. My husband and I live by ourselves and in no way was this piece abused in any way. Just defective stitching/material. Can't believe with the cost of the plan this isn't covered.

I should have read these reviews prior to going to Ashley Furniture! First of all purchased a bed with adjustable base and was told we have 30 days to try it and if not satisfied we could return it for an exchange from the store. When we returned it we were told the difference and that we could shop to that difference. Then all of a sudden after the sales person checked with the manager the difference changed to half as much! We were stuck in a place where we had to purchase something that day and were losing half of our return. We were not allowed to purchase anything on sale. We had to pay the retail price? We were being punished!

I bought a mechanical bed, mattress, sofa bed and recliner chair from the Draper Utah store. The sales person was new, nonetheless he told me the mattress could be brought back as long as we tried it out for at least 30 days, but not more than 100 days. After sleeping on it less than 2 weeks, I had shoulder, neck and back pain. I've never had that before. The mechanical bed is noisy and 1 of 3 times wouldn't go down all the way. I looked online for the official policy on bringing back mattresses. It said basically what the salesperson did. Additionally, the sofa bed was bought for my son to sleep on. He said he couldn't sleep on it. It was uncomfortable. We put a foam topper on it, but it didn't help much. The recliner chair was poor quality for what I paid for it.

I bought a reclining leather sofa and loveseat that within 6 months the cushions you sit on flattened out so bad that I almost can't get up out of my seat and I can feel the boards of this sofa behind my niece on the back of my legs when I sit on it and they want to just give me the same sofa and I told them if this happened in 6 months what makes you think the new one you're bringing me isn't going to do the same exact thing? Because I know they did not change the quality or style of the cushion inside so basically I got ripped off and will never buy anything from there ever again.

I recently bought a bed frame there with the drawers on the bottom. The sales person promised me that the mattress I purchased would fit just like the one on the showcase. When I got it it was so tall I couldn’t even get into the bed and when I talk to the store they were rude and caring and their comment was, "too bad so sad." once you order it is in your house it’s yours they don’t care what she paid for it I will never never buy anything from Ashley Furniture. Again their quality is terrible. This service is horrible and they don’t care.

I'm building a home. So have been shopping for new furniture. Went to the Ashley store in Bristol, where I met Brittney, she help me pick out a lot of great things for my new home, I've been very pleased with everything.

It took 2 months to get my sectional and the chaise had a snag in it. My armless chairs missing the legs and the material on the back was real loose. So now I have to wait another month to get the chaise replaced and at least 1-2 weeks or more to get the material on the back of the couch replaced. The worse customer service I have ever had and they seem to not care.

To the CEO of the company... I'd like to share my experience with your company and let you know that I've spent thousands of dollars here and will NEVER be back... I had a warranty on my bedroom set and a nightstand of mine became damaged. I called the warranty company in December and they came out mid-January, decided it can't be fixed and it would be replaced. On January 21 I received an email confirming authorization to have the nightstand replaced. By both Montage AND Ashley Furniture Corporate (spoke with Karen and Wade several times), I got the run around. First it wasn't in stock, then Montage was waiting on Ashley to release money, then it would take 4-6 weeks to ship. Then someone lied and it was actually never processed, then it was in stock then out of stock. I finally dealt directly with Ashley who kept stalling and stalling.

We bought a mattress with boxspring from Ashley home store. In just few months it started sinking from some points. Bumps and depressions appeared all over the mattress. Upon complaint the person visited and took photographs and when he removed the mattress it appeared that boxspring was also broken which was quite strange.

Please don’t purchase furniture online, I’m so hurt. I was sent a broken table with scratches all over it and Ashley will not refund me my money. I paid $370 in total for the table. I’m so mad. Never again. I pray this doesn’t happen to no one else. Not to mentioned the customer service is so rude over phone and liars. I just advise you to be careful if you ordering online from the company cause you never know what you going to get. The pictures online looks nothing like what you will actually received.

I made the unfortunate mistake of purchasing a couch from Ashley Furniture Tukwila WA almost two weeks ago. I had driven my truck to the store with my roommate to look at couches as we were hoping we may actually leave the store with one. We found the exact couch we wanted and we are saddened to hear that it will have to be delayed till Saturday (5 days) but will be available at the warehouse for pick up then. We let them know we have guests coming into town on Sunday so the timing for the couches could not be more perfect. We just want to make sure our out of town guests have a place to sit. Saturday rolls around and I still have not heard anything from Ashley so I take matters into my own hands and call the store to find out if the furniture is available for pickup.

I searched the couch I wanted online. Went in to my local store and they ordered my couch. I searched all the furniture stores in my city. Ashley had the best looking and prices of all. The staff was very nice and we will shop there in the future.

I ordered a queen mattress to be sent to my address that has a terrace address and not a street. I know not to put street on anything I deliver because Street would take it to a address with the same numbers but not terrace. I didn’t realize when I placed my order that the Ashley furniture website changed it to Street Street. I'm waiting for my mattress and it’s delivered to the Street by UPS and this individual signed for it.

In June 2018 I purchased my son a new bedroom set from Ashley Home Furniture at their Atlanta, GA location. I was charged twice on June 6th and then again June 7th of 2018 for the same dollar amount. I have been in contact with the store since I received my first credit card statement along with speaking with the Credit Card Company and Ashley Furniture Corporate office. My issue as of today still has not been resolved and I have gone back and forth with the company and their authorized credit card company.

Where do I start first? First couldn't track my order from day one. Was told my order would be here on the 27th. Remind you I ordered on the 13th of March 2019. Card was charged and money was deducted out my account then I didn't receive no email confirmation then contacted them on the 22 of March. Said it would be delivered on the 27. Ok. Now on the 27th Kyra the supervisor or whatever you wanna call said money was sent back on the 18th and my order was cancelled on the 25th. And when I talk to them on the 27th I spoke to 4 different people that couldn't find my order.

Before you buy make sure you want it, because if you cancel the order before they deliver the product they will charge you 10 percent restocking fee!!! I will never step in a Ashley store ever again. Been a customer for over 15 years, and they don't care about you. Just about the money.

Ashley Furniture does not care about their customers whatsoever. All they care about is getting their money at all cost. I had ordered a couch/loveseat combination on Saturday March 16 for a whopping $3500 set for delivery all the way on April 30, I know shame on me. My wife and I found a nicer set at another location for an incredibly lower amount. I also measured and realized that the set I ordered wouldn't even fit in the spot I intended to put it. I go into Ashley Furniture and tell them my issue and they required a 30% "restocking fee."

Never ever get a credit card from Ashley Furniture. I got their credit card and bought some furniture. But I made all my payments through Chase credit card. Just after 1 month of purchase, they closed my card, which affected my credit score. I approached Ashley for this issue, they say, "It's not in our hands, we didn't do it." If it's not in your hand then why do you encourage customers to apply for credit card.

I ordered a dresser for my daughter's birthday. It is the only thing she wanted... a brand new dresser. We took her to Ashley to pick one out. We paid for it and were told to call a number to schedule delivery. I called. They told me it would take two and half weeks before they could deliver it. I thought that was a little long to wait, but went with the flow. They also told me someone 18 years and older needed to be here for the delivery. I took the date off work, so I could be home for the delivery.

Ashley Furniture... This company is the worst furniture company, Tracy ** is in corporate office, she is the very Rude! Unprofessional! After I have repeatedly took days off work, the furniture never came. 2 months later it finally came damaged! And used, my attention was directed to - Tracy **, who told me, "You should not have shopped at our store. There’s nothing we can do," and also said, “No refund." And then threaten me to take them to court. After research, I found out some stores are Franchise and some are Corporate own, the one I am referring to is franchise. TERRIBLE!!! Do your homework.

Bought Ashley sofa and loveseat about 5 years ago in the new Durablend Material that they told us would wear almost like real leather. This set sits in a room that is rarely ever used, so it is not worn from overuse. The sofa is now peeling like crazy. Little pieces of durablend cover your clothes if you sit on the sofa. The sofa looks horrible. I went to The store where purchased to see if there was any recall or discount offered toward new furniture to replace this crap and was told they are very aware of the problem because everyone who purchased these sets had the same problem and complained, but nothing they can do about it. It was just bad fabric. Also found out they are still selling furniture made of Durablend. I will never purchase Ashley furniture again, nor will I ever buy from Same store again. Terrible customer service. If you spend $2500 on furniture, it should last a few years.

Mattress set advertised at just over $200. At the end my $200 totaled just under $550 and I opted for no extras and no delivery. Well deposit amount was $40 something. Paid that and week later made a $250 payment. Suddenly circumstances beyond my control caused me to cancel my layaway and was promptly informed that I wasn't going to be refunded my deposit. Wow. But I said, "Fine." Sales rep on the phone told me I would be refunded my payment onto my card so 3 days later sales rep calls me, informs me of a rule they apparently have on my order that upon cancellation no refunds, no exceptions. Instead I would be issued a store credit which obviously even the rep had no knowledge of that rule and therefore didn't tell me about it until 3 days after he had said I would be refunded.

I ordered online through the Ashley website confirming a requested delivery date. A few days after the purchase, I received an email confirmation stating that the furniture would arrive on the date I chose. The day before the furniture was suppose to be delivered, I received an automated call stating that the furniture would be delivered 4 day after the original date. I was very disappointed and decided to call customer service. Unfortunately, they kept transferring the call and refused to accept fault and fix the issue. I will never order from this place again.

After an absurd amount of phone calls over the past 5 months I am left with using social media as the only way to get Ashley Furniture’s attention in hopes of them finally doing the right thing. On August 30th my mother ordered me a new bedroom set. We finally received the furniture on October 11th and it was extremely damaged. Dents filled the headboard and footboard, the nightstand wasn’t level, anyone could tell it was crooked with the naked eye, and we couldn’t even open the drawers on my dresser which had chips all over it as well.

The Carle Place store is the worst. Do not deal with them. Stephen salesperson, Chris Manager, Jose another manager, All the way to Angelo they are a rip off. They lie. The list goes on and on stay away from this store!!! They give you one price charged a card a different price! Told us delivery would be a Thursday. Delivery never came then it came it was the wrong items! They will not resolve the issue and you call and call and just keep getting the runaround! DO NOT BUY FROM CARLE PLACE ASHLEY FURNITURE STORE!

I purchased a sofa and sofa chair from Ashley Furniture. The first issued was on delivery day when the incorrect sofa color was delivered. I had taken off work to be there for the 4 hour delivery window. Now I had to take off an additional 4 hour time period to receive the correct delivery. During my initial pitched, I also purchased the 3 Year Stain Removal package for approximately $140. It was explained to me that if a stain cannot be removed by the professional they will send out “a replacement”, as in a whole replacement, to my understanding.

Bought a power reclining sofa and loveseat for $2,000+. The sofa stopped working the day it was delivered and is stuck in the reclining position. Customer service was rude and said they would return call, did not. Called back the following day. They will take a week to send someone out to fix it. I have an entire home to furnish, time to look elsewhere. 1330 N Town East Blvd location in Mesquite, Tx.

After waiting 3 weeks for sofa wich cost 1000$, they come to the door we live in 6th. The sofa was big and they couldn’t take it by the elevator. So they start taking picture of measurements of the sofa and elevator and they said we can’t do more than 3 floors. Where was stated that you don’t do 6 floors. We gave them the address so they should ask, "You live in 6 floor. We can’t sell you." So they are, "We can’t. It heavy." They are about to leave. My husband call them and said, "Can you do it? I will pay 150$ Cash for you guys," they did it in 5 min. Not heavy anymore. The worst company. I make sure not to buy again light or heavy from you. So we end up paying 1150$ for sofa.

I had my loveseat delivered and a week later I noticed a small tear on the back. So Slumberland referred me to contact Ashley customer service and file a claim. A week later they told me I was past the 5 days and there is nothing they can do, great customer service. SOL!

First of all, their website cannot accept APPLE devices so after trying to purchase for several days I was told the issue is because the website cannot process orders when placed through an Apple computer, phone, or tablet. I finally placed the order from a friend's laptop and now it's been a week of trying to confirm our delivery (when we already selected our date at checkout!) and I waited on hold TWICE for 1 hour just for a representative to pick up the phone. Worst customer service who are completely unresponsive and inconsiderate of their customers' time.

After waiting two weeks for a dining set to come in I'm told I need to drive 30 miles away to another store to pick it up. Now I'm canceling the order. I'm told I have to wait another 10 days for my refund to be put on my card. Come on. Are you kidding me? What kind of business operates like this? A crappy one. That's what kind. The salesman are like vultures. They don't have anything in stock and the employees have no clue as to what time they even woke up in the morning. Do yourself a favor and pass this store by.

I purchase what I was told was a leather sectional sofa. Well, to begin with it? It’s not 100% leather. We bought this in May of 2018. By October we saw out of 6 pieces 4 of them had worn marks where the color was rubbing off. The 2 that my husband and I sit on, areas our heads hit and where the back of our knees hit when they're not reclined. I have made so many phone calls. I’ve lost count. Someone came out and took pictures. I had to call after weeks of not hearing anything. They had no information on his pictures.

I went to Ashley store in Reno NV to make my very first purchase of the Realyn bed and dresser and a tv stand. I had a great experience buying the furniture but after that a very horrible experience. My furniture arrived the date that they told me it would but my bed came with two left legs so they could not put it together and they left it in pieces. My dresser was delivered with a broken drawer. The slider was broken and my tv stand well that was so cracked and broken that they didn’t bother to put it together and I completely refused it. So all of my purchase that came to over 2000 dollars I paid full in cash all came broken or missing pieces so nothing was usable. So now I’m stuck with bed parts sitting in my room and my brand new 70 inch tv I bought that I had delivered the same day sitting still packed because I have nothing to put it on.

I ordered a couch online after going to look at it in store. Not only was the marked price twice as much as what was listed on their site but they lied about knocking on my door. First my door was open, second I kept watch for the truck, and third I have small dogs that would have barked had he come to the door. When I tried to cancel my order they said I had to go into the store. I told them I bought the couch online. After wasting 30 minutes on hold they finally cancelled my order. I had planned on going in and buying another more expensive couch this week but that isn't happening now. DO NOT BUY FROM THIS COMPANY. THEY ARE DISHONEST AS WELL AS INCOMPETENT.

Purchased Halel sectional 5/29/18; delivered 7/28/18 missing console electrical cord. Call 301-782-3800 told to take pictures of unit and submit to customer service. It took multiple calls before a serviceman came to my home on 11/10/18. He too submitted pictures electronically and told them all I needed was the cord. I was told the cord would be sent to my home. As of this writing I have call the Customer Service Department over 15 times being told Ms. ** is not available, away from her desk or on lunch.

Ashley HomeStore reviews. REVIEWS FROM THE WEB. 4.8/5 Facebook · 124 votes. GOOGLE REVIEW SUMMARY. 5. 4. 3. 2. 1. 4.5. 414 reviews. GOOGLE REVIEWS. Most relevant. Brittany **. Brittany **. Local Guide · 26 reviews · 159 photos. Just now. If I could give 0 stars, along with returning my very first sofa that I purchased from this store, I would! I had a pleasant experience in store, followed by a delivery team who failed to bring the legs to the sofa portion of my sectional when it was delivered. My husband and I had to sit in bed because that was our one piece of furniture that we were told not to use for the night. After about 2 weeks, the sofa cushions began dipping into the back of the sofa, and I notice that the fabric wasn't meeting in the corners, exposing the wooden frame.

I picked out and paid, in full, for my furniture (couch, ottoman & rocker recliner) on January 31, 2019. I was told my furniture would be ready by February 18, 2019. I paid the extra $100 for delivery and setup. I was so excited to be getting my house back together after going through the horrendous experience known as Hurricane Florence. Anxious as I was, I called a day or two before just to inquire. I had close family due to arrive in town whom I had little to no contact with since the storm. I was told my furniture was delayed for whatever reason. I was then given a date of February 28, 2019. I was hung up on when I called with questions regarding the prolonged wait. Needless to say I was given a third date, which was unknown but "on the way from the factory".

In late 1/19, I purchased a Realyn dresser and 2 matching nightstands. Today, 3/14/19, I FINALLY got done with Ashley Homestore, Newnan GA, and I will NEVER EVER WALK INTO ANOTHER ASHLEY HOMESTORE AGAIN! The first delivery revealed one nightstand with a broken drawer, and the large dresser had one drawer with a broken sliding track. After too many weeks of waiting for a second delivery, I was brought ANOTHER damaged dresser. The second nightstand also had a defect, but the delivery guy was able to “rig” it by taking good parts from the first one, and bolting it to the second nightstand! We have made 3 trips to this store since original purchase, and each time, the “buck kept being passed!” Six delivery guys, two per delivery, have all felt so sorry for us, but ALL SIX have admitted they hear these same frustrated remarks from customers EVERY SINGLE DAY!

Purchased a split king Tempur-Pedic mattress set and Tempur-Pedic Ergo base. I also purchased a king bed frame set. After I checked the sales receipt I found they had charged me 1449.00 for the bed frame and it was listed at 804.00 on the website. Needless to say, the store wouldn't handle the problem and put me in touch with corporate which was a joke. I will not enter this store again or buy anything from Ashley Furniture in Abilene, TX again.

Received table. Notice side of table broken after the delivery men left. Call right away. Not much help from them. Said we have to wait for a serviceman to come and look at it to see if it can be repaired before they can replace. We have to wait over a month before a service tech can come out to look at it. We spent well over 3000.00 dollars of furniture and nothing but problems with this company. Terrible service. I gave one star but it should be no stars. Would not recommend this furniture store to anybody. You would think you could speak to somebody higher up but you can’t. Please help!!! 3/14/19.

I am writing again to inform you that I need for a member of upper management (District manager, Regional manager) to call me with regards to my furniture being delivered in poor standing condition and not being able to be resolved in a reasonable amount of time considering that I've been generously understanding and abundantly patient but met with much disrespect to my time and deplorable customer service. It is not acceptable that there is an outright lack of execution of quality assurance protocols and over company guidelines as set forth by Ashley's.

I recently purchased sofa and accent chair from Ashley Furniture store In Oly. This was Feb. 2019. The salesman was very nice and knew his lines very well. We found what we wanted and went to close the deal and get things set up for delivery, The salesmen said, "Yes we have both pieces in warehouse so no problem making delivery." Since they can’t deliver after I get off work someone had to be there to receive furniture on the delivery day which was about a week away and someone would send a confirmation notice on delivery date. I told salesman, "No problem. My son will take off work and be home on delivery day." We left the store thinking everything was great our new furniture will be arriving soon and we can finally relax and not worry the weekend before our furniture is to come. We went to dump and got rid of our old furniture to make room for new furniture.

So I purchased a Tempur-Pedic mattress and base from Ashley’s home store in Long Beach California. Everything was great when we were with the salesperson when answering all her questions and giving us all the information needed before making a big purchase. Before purchasing the mattress and Base I asked the sales rep if they would price match Tempur-Pedic. At that point is when my husband asked the sales rep why we should buy from Ashley’s Home Store and not through Tempur-Pedic directly. The salesperson by the name of Steven said that they will price match and give us the same guarantees as Tempur-Pedic. He even told me a story about a woman who called complaining two days later and she had to pay $300 in order to switch out her mattress.

I will NEVER purchase ANYTHING from Ashley Furniture. After we made our purchase of a dining room set, we were told AFTER we paid that it would be about 6 weeks. Needless to say, I took off work, got a delivery time between 2 and 6. No one showed. I called and was told it would be about 9:39 pm! Then I got a call around 8:30 saying they were 30 min out but they had a question for me. Their question was, “Do you still want us to deliver if there’s some damage to the table???” Are you kidding me??? How about first thing in the morning we are requesting a refund. They are very unprofessional once the sale is made. I strongly advise that you look elsewhere to furnish your home. I am one very disappointed consumer!

I made a purchase on February 25. They charge my CC only half the payment, then turn around and charge my CC for the balance on March 11. They are full of **. Thanks for overdrawing my Account. Never again.

I bought a couch and loveseat from Badcock Furniture in Venice, Florida for $1384.16 on January 15, 2018. This included their warranty plus a protection plan. I alone use my couch. Very seldom visited, no animals. Bought couch covers to protect. Did not notice damage until after one year. The attached back pillow material and the seats, particularly underneath which rubbed on the wooden frame, are pilled. Badcock took photos at my home, discussed with Ashley, and determined material is not covered. I have had other couches, last on for over 8 years that needed replacing, but the material lasted! Very upset what to do next!

I give this company 0 stars. The chair I bought arrived with several flaws. It took them 5 weeks to come fix one of the flaws (I actually fixed it myself-just had to make a super simple adjustment which they should have seen from the photos I had to send); the other flaws remain. After sitting in it for a month, I have now determined that it's the chair that has been causing my backache. Still, they refuse to take the chair back, telling me ALL SALES ARE FINAL. After I had given them my credit card at the store, they gave me a paper to sign. It was a whole page and fine print and I sure didn't think there were any trick clauses in it. Surprise - that's where it said all sales final. Gee, why didn't the 2 sales clerks tell me this on the 2 occasions I viewed the chair. These people are dishonest in so many ways. They're a disgrace to this country. Have more to say but no time now.

I cant give less stars or negative but I would love to do it, this store sold me a table with the guarantee that a "technician professional" was going to deliver and put together the table, when I got home I saw the table all wrong, this person screw it upside down, a really mess and when I called to report it after more than 30 minutes to get to talk with someone this person told me that they will exchange it, that was 2 months ago and I'm still waiting and complaining to get my refund or a new table that I will prefer to assemble myself, I would not recommend to buy here. It's a really overpriced store with no responsibility with the customer.

I purchased this set in August 2017 and just set it up outside in May 2018. The patio set was manufactured by Ashley. All I did was leave it outside on my deck during the winter this year. I called the corporate number for Ashley and talked to a representative. She told me the warranty was only good for one year. I’ve only owned it for a year and a half and this was the only winter I left in outside because I had my old set on the deck last year. The whole top is totally destroyed from sitting outside when it’s supposedly made to sit outside. I never heard or have seen anything like this happen before too any outdoor furniture. Their corporate response was totally unacceptable for something that they produced. Would not recommend anyone buying their garbage products because they don’t even back them up.

The wood is poorly cut, paint has lumps, wood chosen has defects that was painted over. There are a bunch of holes that looks like someone already had this set. It is appalling. Now I know why they push that warranty on you. I want all of my money back. Don't buy Ashley Furniture!!

I purchased an item on Feb 17. It was set to deliver on February 27. Two days before I got an automated call confirming the delivery date and time frame. On February 27 I got a call in the morning by a real person stating they are not able to deliver the item because it was too far and they have to send it to the warehouse first. They scheduled a new delivery date March 8. Got an automated call two days prior setting the time. This time I called a day prior to confirm the delivery service and they told me there was no delays. I told them to make sure because I have to miss work to wait for the item, and they said it will be delivered tomorrow. March 8 morning, got a call again saying the item could not be delivered and they could not give me an explanation. They also couldn't give me a new delivery date. I am on the phone waiting for customer support to see what they can do, if not I will have to call my credit card company to cancel the transaction.

I ordered a dresser, queen bed frame and nightstand online. I paid a $69.00 delivery fee and got notified that my delivery was scheduled. When the delivery team arrived they only brought in the dresser. Then I got an email stating the other items were being shipped via UPS! Interesting how they do not really point out the fact that you will have to carry in these items and set them up yourself. After complaining to their customer service department I realized they hear this all day long and just don't care! Needless to say I will NEVER order from them again. BUYER BEWARE! And who knows when the other items will arrive? I have been charged but they could not give me a delivery date. Next time AMAZON! They will white glove deliver.

I ordered a table and it was damaged during shipping due to poor packing and when I called customer service they refused to overnight me another one leaving my family to eat meals on the floor. These people will take your money and don’t care what happens after the product is purchased. I will not ever purchase from them again to include any of their products.

My husband and I ordered the Porter California King bed. It was to be delivered this morning. The delivery team called stating they were at the end of the driveway and had some concerns about the length and width of our driveway as we live in the country. I reassured the delivery team that we had recently had appliances delivered by semi truck that made it through the driveway just fine and there was a large turn around in the driveway as well. The delivery team stated they would see what they could do and would let me know.

I purchased a sofa, recliner and 5 piece dining room set back on October 20th. There were multiple delays in delivery which caused missed work and I did not receive my recliner until January 26th, three months after I ordered and paid for it! Fast forward to March 6th and my power rocking recliner no longer has power and one of the legs on a chair from the dining set is loose. Ashley can send a technician out on March 21st to take a look which is five months after the fact and another day off from work. This whole experience has been exhausting and I wish that I had never purchased from Ashley Furniture in the first place. STAY AWAY!!! Would give zero stars if I could.

Bought a $2,000 kitchen table. Immediately put a table cloth on it to protect it. A year later I took off the cloth to find what I thought was real wood was actually paint. The paint was peeling off everywhere. I bought an extended warranty from Ashley. The warranty company denied my claim with some jibberish loophole. Ashley denied fixing it cause they only offer a year warranty. Also a bed I bought online was not real wood like it showed, but some kind of wood like application. That has also peeled off. Don’t buy from Ashley.

BEWARE!!! PLEASE READ OUR TERRIBLE EXPERIENCE WITH ASHLEY FURNITURE. THANK YOU. We purchased our furniture on January 11 and still do not have our complete order. It was promised the first week of February. The salesman Oscar was nice but not much help after that. He is aware of our delivery problems. The only thing he could do is give us website to complain too. Which I never got a response from. I called Jordan from the delivery services for help with finding out when the rest of the furniture will be available. He said he would call me back with an answer in 2 hours. Never got a callback. It's been over 4 weeks ago. Thanks for the bad service Jordan.

I purchased a bed that I can’t be use since the first day they delivered because makes a lot of noises. I went to the store a week after the bed was deliver, and the people at customer service told me that they can’t do anything but, they will send an inspector and give some phone number to call. In other words, once Ashley Furniture sell you the products, if is something wrong you, the customer has to figure out how to solve the problem. For the last two months I’ve been calling and contacting different people that the store’s employees told me to call.

We bought three nice looking beds, 2 queen and one king, all within 6 months had their middle support broken, none of us is overweight, but the design is very poor and the material is cheap. When went to the store to get service we were told it will take about a month for a tech to come and Inspect to decide a remedy, which will be arranged for probably in one more month, meantime I have a bed that I can't use, moved the mattress on the floor as the middle is sagging. Never again.

We made 3 purchases totaling $7,828. 4/3/19 we received frame broken floor model dresser(s) missing hardware and await the repair of a crushed chest of drawers. Ashley response - we'll call you - they don't.

Our daughter found a dresser she really liked here. We originally thought we could pick it up ourselves so didn't opt for their high delivery fees. Upon paying for this, we were given a date it would be in; then our daughter was made to sign forms stating that we could NOT cancel this order. Took my husband there a few days later to see the display dresser and he said we needed to get it delivered. So, upon paying that extremely high fee, we were now told it would be in a week later than the original date.

We went to our local Ashley looking for a recliner loveseat. We waited 4 weeks for it to be delivered only to be told the loveseat has been discontinued and no longer available!!!! Now we have to wait even longer for a replacement. That is not as nice as the discontinued one we purchased a month earlier. Very dissatisfied with this store and will never shop there again. Wish I had read these reviews before we did business with Ashley!??? Buyer beware!!!

This is my first and last time purchasing from Ashley. They are rude people. Have no sense of customer service and very disrespectful. They do not deliver on time or as promised. They schedule deliver dates and never show up. You call customer service and request them to return your call and never do. It is the worst service ever. They are rude as hell.

We purchased our sofa on 12/28/18 and it was to be delivered on 12/31/18. Our condo is upstairs and the delivery personnel decided they couldn't get it upstairs because the stairwell was too narrow. They dropped it on our patio and left. I had to hire movers to bring it upstairs. All they had to do was take the back off (most reclining furniture does this) and they were done in 5 minutes. The Ashley drivers/movers should know this. This cost us another $120. When I called the Ashley store we purchased the sofa at (Long Beach Town Center),they agreed to reverse the delivery fee. They would only give me an Ashley store gift card for $100 in lieu of paying the mover fee.

At the end of February 2019 I purchased a sofa bed from the Ashley Homestore. When they delivered under the 4 hour window they were almost 2 hours late so it was at 0830 pm. The men barely could lift the couch and had difficulty getting it in my condo so they took it back to the warehouse. The guidelines on the sofa for the door meant it should of fit. I was more upset that the service of trying to get it rectified was not very good.

My first and last experience with Ashley Furniture. I bought a bedroom set in the beginning of December. They said I’ll receive it right after Christmas because it was peak season. I said okay. Instead of receiving my full set I got only the drawer and the mirror for the dresser, so I had to keep the mirror in a corner until I got the dresser. Then some of the handles were missing screws. (They just sent someone two months later to fix it.)

Purchased sofa and mattress. Also purchased warranty thru Guardian. After a month sofa started to crack. Called warranty company. They refuse to cover. I suggest going to Furniture Fair for quality furniture. Ashley sells junk and warranty does not cover anything.

@AshleyFurniture I battle with Multiple Sclerosis a condition that attacks the central nervous system and comes with a variety of symptoms that are painful and debilitating. Adequate SLEEP & COMFORTABLE SLEEPING CONDITIONS /ARRANGEMENTS play a vital part in keeping MS symptoms stable and relapse free. This is why I decided to invest in a bed equip to help me manage my symptoms and other conditions.

I went to Ashley Home Furniture in Carles Place, New York. I bought a living room set with a queens size sofa bed. After making the purchase, the sales person told me I should buy a mattress cover for the sofa bed and I did. When I got home I went on Ashley Furniture website and saw that the mattress protector was selling for $80 less. I called the store and they told me online and in store items are priced differently and there’s nothing they can do. The store manager said no even after I told her I just purchased $4000 worth of furniture and that they should at least honor the online price.

March 2 2019-- I have owned a DuraBlend faux leather loveseat for one month. I bought it from Ashley Furniture Montreal Quebec warehouse "AS IS" with a couple of issues. Small damage on a corner etc... The seat (where I sit) on the couch is peeling like crazy and wherever there is a seam the DuraBlend is cracking and peeling... Do not buy their DuraBlend.

This has got to be the worst furniture buying experience I’ve ever had! All we purchased was a bed and dresser for our son. From the delivery people to the customer service the entire process has been infuriating. The bed was not put together properly, and the dresser had a drawer forced in. We have had a total of 4 delivery appointments (because apparently we have no life) and the bed is still falling apart! Now, as I sit on hold, I am waiting to explain how the shelf just fell down and when flipping it over we notice 3 screws missing, it broken on one side, and the wood stripped off underneath. I am so over this entire store that I want my money back! But I’m sure this will be a whole other fight. Please don’t shop here. Take your money elsewhere!

I am forced to leave my review here because they would not allow it posted on their website. That is one indication how bad their service is. I bought the Gilmanton Power Reclining leather Sofa complete set (Sofa, Loveseat, Rocker, Coffee table and two end tables) two months ago. The product is high quality and looks great. However, days after we bought it we realized, unlike other leather types this one sucks your body heat and forces you to look for another seat or put something warm between your body and the leather. Specially during winter times, you cannot sit on it for an extended period of time (beyond few minutes) before you realize that you constantly lose your body heat. At the time when you need a heater and/or a warm blanket to keep yourself warm in the home, sitting on these sofas is not practical.

I would never recommend this company for your furniture need. We purchased a $6500 worth of sofa and $2500 worth of bed. All the products when we get delivered are always defective. It is been more than 8 months we are dealing with this company for our furniture. Despite of having so much problem they refuse to return the money. They just want any how to sell their product and later forget about it. Whenever some tech comes to our house to see the product he says it is not repairable and you will need a replacement and Ashley corporate always says the product is all good and close the file.

Please please to anyone reading reviews. Do not use Ashley’s. We ordered $7000 in furniture Wednesday February 20th & were told we had to wait until February 28th to had it delivered. Once delivered the couch was damaged so they took it back & told us we would be getting a call first thing in the morning to reschedule delivery for the new couch. Nobody called. After dealing with a rude customer service agent at the home office, and a rude manager at the location in Mt Juliet TN we were told we would have to wait until March 8th to get our couch because they didn’t have anyone to deliver it for another week. They are refusing to take everything back & give us a refund but also refusing to admit fault or do anything to make this right in the first place. It’s sad that companies like this are still able to do business.

They changed the delivery date without my permission to a day that we weren't available. When I called them, they told me they had proof that they could change the delivery date but couldn't tell me how or who changed the date. I am only giving them one star because I didn't have the chance to rate them worse.

We bought a sofa set a little over a couple months ago along with a new dining set and bedroom set FROM ASHLEY FURNITURE STORE IN HOBBS, N.M... Over $11,000 worth of furniture...When we received everything, the sofa was completely different from the love seat, chair and ottoman... We immediately called them, and were told to send pictures, so we sent pictures... They sent a technician out and he agreed that indeed the sofa is wrong... We get a call to send more pictures and pictures of the serial numbers... We are told yes, the sofa is wrong and they will send another 1...

We purchased our furniture on December 15, 2018. It’s now February 27, 2019. I only received a partial delivery on February 20th after being promised all furniture would be delivered. This is after 20+ phone calls & 11 weeks of waiting. They arrived with a missing mattress base, missing armless sofa from sectional & delivered a damaged left arm facing sofa piece. I have called, emailed, posted on social media, & I still can’t get a guarantee when I’ll receive the rest of my furniture & when they’ll replace damaged piece. I spent thousands of dollars & no furniture. It’s been a horrible 3 months. My attorney will be in touch.

We ordered a new Tempur-Pedic mattress with the bells and whistles. We also ordered the expensive mattress pads and new pillows - so excited! Today is delivery day. No pillows or mattress (paid for but didn’t get ordered). Wouldn’t fit on our bed frame that we were told would - so lost that, but the worst part is when the bed was plugged in it wouldn’t work! Now we have to wait to get parts on our new bed we’ve never even sat on! Don’t you check your beds before delivery - especially when the customer is paying $6000!!! Very disappointed Ashley Furniture! Sleeping on the couch.

I ordered my two sons each a dresser online from Ashley Furniture. They were delivered with threshold delivery since I found $80 to carry them to their bedroom not necessary. I was called to see if I was home because they were near so I rushed home earlier than expected only to wait FOUR hours for them to show up. The delivery men both spoke zero amounts of English and I wasn't able to communicate with them which was frustrating. I unpackaged both dressers with my husband and both dressers were severely damaged and not usable. Two drawers broken on one and the other had been dropped and the top smashed and wood broken as well as back being detached on half. I called customer service and waited 45 minutes on hold for someone to answer. I was told they would pick up a week later and at that time would be credited my money back.

I bought sectional from store in Mooresville NC, on February 2019 and they schedule delivery on March first. So I gave my old furniture to somebody in need and I was waiting for new one, they call me two days before on 26 and confirm the delivery date is on March 1 but somebody call on February 27 and cancel that delivery for the March 8. When I call and ask if I can cancel the order because they cancel the first date they said they are going to charge me 10 percent restocking fee but they did not even stock (it is not finished yet). So buyers be aware and I can say for my NEVER AGAIN.

I bought a mattress at Ashley Furniture a orthopedic. This was 2014. I have the rheumatoid arthritis and lupus. I test the bed out at the store it was fine when. Summarize the story I have the worse pains in my body from the mattress. I call the warranty department. They sent a technician out. Whatever he wrote in his report it's a lie. My bed is 5 yrs old and the rep tells me it's in good company standards really smh. So now I have to go out and buy a new mattress from a different store. Please don't shop. There they will give hard times if you want things to be fix. The sales person is good with their job fooling customers their stuff is cheap. Buyer be aware.

My wife and I went to the local Ashley Furniture Store in our town of Spartanburg, SC. The salesman was pleasant (Lee was his name) and so was the manager. We saw the furniture we wanted, in the color that we wanted and paid cash for it before leaving. We were assured that our furniture would be delivered on the 9th of February and that we would receive phone calls prior to the delivery. We did get a phone call from the warehouse telling us that our furniture would be there in two days on the 7th of February. So... we gave our old furniture away in order to make room. On the 8th Ashley called and said that our order had been put off until the 23rd. Reason stated: "supplier production insufficient" or some equally bad lie. (They gave our furniture to someone else who wanted the same thing but financed it for a higher cost is what I supposed).

We went to buy just a queen size mattress and turned out to be a nightmare. When you go into a store to lay on a bed to test it, may feel great then, but that's not the same exact bed you're bringing home. They delivered the mattress we ordered, asked us is all okay, we stood there saying looks fine to us because the mattress looks fantastic. Forget about start laying down or sitting on it. Sitting on it with legs up on bed, my knees are up and my back is hunched over. I have to hang on to my legs to stay sitting up. You can't sit up straight on it because it sinks in. My other mattress I was able to. Sleeping on it was so horrible, no support at all and I have a bad back. I had to order the foam from another company called Got Sag dot com which helped a lot to sleep with more support.

We purchased a huge sectional couch and a recliner at Ashley Home Furniture in June of 2017. Within a year the recliner back had snapped off in the back and we had to have them repair it. We were one week late for the 1 year warranty but I refused to allow them to deny fixing it. The sectional looks like we've owned it for ten years. The cushions were flat within months!! Worse products you can ever purchase. We have thousands of dollars in furniture that looks like we got if off the side of the road!! The quality is poor and the furniture is cheaply made.

Had a horrible experience today. We went in and within 15 minutes decided on a couch (we had seen that one online and wanted to see it in person). Butch was awesome! He helped us right away, but for some reason it took an hour then get the paperwork going after he submitted it to the front desk. They did not treat their sales associate well and I really felt bad for the guy as he was really nice and helped us out.

Few years ago I purchased over $2,800 worth of furniture from Ashley, not only came in 2 weeks late, the sofa, the love seat and the recliner were broken already when were unloaded, when I looked at the frame it was cheaper quality than the one on display in the store, the coffee table and the 2 end tables were fine but I told them I don't want anything anymore and requested a full refund, they told me they can have new furniture come in withing a month, I had already donated my old furniture that day, so now I am without any furniture, I did not accept the offer, and asked if they can deliver their display instead which they said no.

Purchased a mattress for over $4000.00 with guaranteed warranty. The last 4 months I've been experiencing back pain. Contacted Ashley, in turn, they send a Customer Service person with Service Experience of 1 Day on Job. Your mattress have to measure 1 1/2 sink depth for them to replace. Their Customer Service stinks. Do not purchase anything from Ashley Furniture.

I bought a leather recliner almost a year ago. $900 I paid for this chair! The back of the chair is falling off like literally the crappy particle board the chair is made out of is crumbling around the metal frame. The slats to the for rest has fallen off and the screws fall out. I called the store in Dover De to find out if there is a warranty on the chair. They said there should be and gave me a number to call, I call that number they can't find any of my paperwork so they give me another number to call, I take more time out of my work day and call that number. They can't find my paperwork because the store was bought out. 4 months later I'm still getting the runaround.

I ordered a sectional, dining table, tv stand and console table. I called to confirm my delivery schedule and was on hold for over 25 min. Keep in mind that was the 3rd time I tried to call. I also emailed. By the time a rep answered she was unsympathetic, saying the deadline for next day delivery is 2pm. She did not care that I had been trying to contact them for over an hr.

I bought a sectional for $1282. Measured my ceiling and it was 96 inches which should fit a 94 inch sofa but at Ashley they don't take into account the rolled arms which add about 5 inches. The sofa didn't fit and somehow their 30 percent restocking fee took me down to 769. Not sure how the error is my fault but save your own time and money and avoid Ashley further.

I purchased this North Shore Bed with Canopy in King/California size in 2018 and I am so disappointed in the quality of this bed from Ashley Furniture. When the bed were delivered I had to call three times for to have repairs to the large posts on the bed. There were stains up and down the posts, also when the bed were assemble one of the large posts top were not attached to the post. Recently I had to call about the railings of the bed broke off while going to bed one night. I do not feel safe in this bed. The bed were assemble poorly and the material of the bed is not good quality veneer. If you are reading this review please do not buy this bed or think twice before purchasing furniture from any of Ashley Stores.

I bought a sectional end of January at the Old Country Rd store. When the sectional was delivered did not fitted on the stairs. After going back and forth with the store I decided to go back to cancel the order because they said was impossible to disassemble the sectional. I was told that they cannot give back the delivery charge. How come I have to pay full delivery when you did not deliver the sectional. When I purchased no one in the store mentioned anything. No one told us to read the back of the receipt. Is not fair at all. I am so upset. I need a phone number of the corporate to make a complaint. I ordered with Macy's twice. They didn’t charge me a penny. I work very hard for someone to take my money for a service that I never received. Customer service in the store and corporate is the worst.

Be VERY careful when you order items from them online. If it doesn't work for some reason, you are responsible to pay for shipping to return the items. You CANNOT return to their local stores. I am now the owner of a $400 dollar mirror that I can't use and that is too expensive to ship back for a refund. I will never purchase from these stores or online due to the lack of customer service provided. It is unfortunate because I did like their products and was planning to purchase more items from them.

THE WORST customer service I have ever experienced. Paid in full for over $3000 worth of furniture on Dec 3. A bed, a living room set, and a table with chairs. The delivery was split into several partial deliveries. The couch and chairs with one mattress but no frame. The bed and chairs but no table, etc. It took over two months and several scheduling fiascoes to finally receive what I purchased.

Went to the store and purchased coffee tables and accent mirror. Accent mirror was suppose to be shipped by UPS and coffee tables were suppose to be delivered 2 weeks after purchase. After calling to follow up NOW I have to wait 2 months of the accent mirror and 1 1/2 for the tables. This information should have been shared upon purchase. I will never shop at Ashley Furniture. NO followup and they lie to get sales!!!

Had a great experience buying Dining Table at Ashley. Salesperson was non intrusive, answered questions and gave space for decision making. Had an issue with a chair & when we called them after a few months (had terrible experience with NFM earlier), they were non-judgmental and sent replacement part and service person in quick order. Would recommend them & will continue using them as primary shopping place when expanding home.

WARNING!!! I feel like i purchased a new couch but was delivered a used/refurbished couch instead! Apparently once purchase/delivery is made...you are cut off from any communication if complaint about your purchase is made! I purchased my set Oct. 15, 2018 and after 2 mos I noticed that a cushion had a droop. I then complained at the store and was immediately given the run around, to this day, no contact from Ashley Furniture Store!! I will not recommend but instead WARN against any purchase at Ashley Furniture Store. I am frustrated and absolutely DISSATISFIED with Ashley Furniture!!

We purchased new furniture. It was delivered February 02. We left for holidays some 30 hours later. We returned February 15. And decided we wanted to return the furniture. Manager said 48 policy expired. We sat in this furniture maybe two hours. Our sales lady at the store stated the manager said the 48 hour return policy had expired. She said the manager would call in an hour which he never did. This was the Calgary South location near IKEA. Buyers beware of this policy. They will not get another sale out of me and I will promote their ridiculous return rule. I sat in it longer in their store. The tags are still on.

I bought mattresses and box springs in Kenosha Wisconsin. I was lied to in the store, customer care is a joke, and the managers were rude. I was told I could return my purchase within 30 days but give the mattress at least 30 days to get used to it. When I tried to return my 1000.00 mattress, because it sags in the middle and backs and hips hurt, I was told I couldn't. I was also told I shouldn't have bought a 300.00 mattress, by a manager! What does that say for their product???? I filed a complaint with BBB. There is NO return policy. I was told once it's in your house you're "on the hook" for it. Worst store ever. Do not buy from here! Go to BBB for complaints on this store. See what it's all about.

I purchased a recliner from Ashley furniture in Fort Worth that was delivered on or around November 25, 2018. Shortly after delivery I noticed that the stuffing in the end of the arms were sagging and there was a consistent spot on one arm that clearly indicated that the fabric was defective. However, I decided it wasn't worth the hassle to complain as it took nearly two weeks to get the chair once purchased and I was concerned that it would take at least that long to get a replacement and I didn't want to be without a chair that long. However, in early February I noticed that the footrest was hanging when trying to close it and the chair appeared to wobble when setting in it.

This company is awful, from start to finish. The sales team was nice until we gave them money. The delivery team came and damaged a cabinet. They stopped and made my wife sign a disclosure and told her they could not continue until she signed saying that any further damage would not be covered. They also said they would send out a repairman to fix the cabinet. After calling the manager of the delivery team, he said he would get back to us. Never did. Called the salesperson and manager, they said they would get back to us- never did. After calling multiple times, we were finally told that the 2 delivery kids signed a statement saying that my wife signed the disclosure as soon as they got there and that they were not liable for anything. Still, no one will return our calls. I will never buy from this company again. Highly recommend you stay far away from them.

In June 2018, I bought a sectional from Ashley Furniture. Within six months it started to tear, eventually looking like the pictures below. At the time I purchased the couch, I also purchased a warranty with GBS and they denied my claim to fix the issue. I contacted GRT (the guest relations team) with Ashley Furniture. They also denied my claim stating that the damage was CUSTOMER CAUSED. As if I took a pair of scissors to the $1400 couch I just paid for, and cut it myself just to complain about something. The woman said, “if it were a manufacture defect all the cushions would be torn.”

My sales associate was really good, however everything else has been a nightmare. I found the furniture cheaper (on their website) the next day. I was told they can not honor that price without charging a 20% restocking fee. I was already upset about that since the website states that you have 30 day to price match. Then the delivery is a whole different story. The rude lady that called me to set up a day (not time) said they could deliver on Tuesday. I stated that I can only do after 5 on Tuesday. She said that is not possible. So I picked Saturday. She could not give me a time. I stated that I work, plus a single mom and my son has a game that day. I told her that it had to be after 11. She said she would note that but could not make any promises.

The mattress is giving me back pain, slides extremely because the genius that made it had a great idea to use polyester. Bottom line, ASHLEY FURNITURE IS A BIG SCAM! I was told in store that if any issues come up I can return it but in the docs with small letters, it says otherwise. Basically, they are not selling a product but they are trying to get rid of it. SCAM!

We bought a beautiful recliner a couple of weeks ago. Got it home, unboxed it, unwrapped the clear plastic wrap & the beware! Chemical smell was horrible. We thought it was because it was new and that it would go away after a few days. We thought about returning it but there was a 7 day return policy that we missed. Now after 2 weeks the odor is still just bad. I've tried spraying it down with Fabreeze and OdoBan to no avail. Buyers beware.

Customer service is a nightmare. I had problems with my sofa and loveseat almost immediately after delivery. Trying to get service to come to your house is next to impossible. Wait time to talk to customer service is 60 min or more only to get disconnected, hung up on, yelled at, lied to. They procrastinate just waiting for the manufactures warranty to end!! They LOVE taking your money and being all nice but BEWARE after it’s delivered. I turned them into the BBB and now I am going through the Indiana attorney general to file a complaint!! Just a nightmare!!!

We have been looking for a new bed for our daughter's bedroom for several months. She really loved a bed we found in Ashley so we purchased it online after seeing it in the store. Purchased on a Saturday, got a phone call the next day with the offer to purchase the warranty and to tell us the delivery date is for the following Wednesday (today), and I received an email from Ashley stating "scheduled delivery confirmation" for Wednesday. I moved the existing furniture out of my daughter's room, had the carpet cleaned, and began my waiting. I spent more time on hold and being transferred than I could ever imagine trying to find out my delivery window.

I purchased furniture in the amount of $2929.06 (CASH) on 12/29/18 from the Hoover, Alabama location. My original schedule date was 1/31/19. It was rescheduled to 2/12/2019. I took the day of work and all I received was one item out of four that I purchased. I missed a day of work and spent several hours on the phone only to get the runaround from EVERYONE that I spoke to. They lied and contradicted themselves repeatedly. Today 2/13/2019, customer service said my sales report is blank. She asked me if I was told (at purchase) that a table I ordered was on back-order and would not be available until March. I was not told that. I wonder how she knew that if my sales report is blank. I can't imagine how they got the bar stools to me when my sales report is blank. I asked for a special delivery when the furniture is found and was told that I would go back into the delivery system. Do your homework. Not worth it. BEWARE.

When this furniture was purchased we were told it was 100% leather. For $3200.00 non-motorized couches you would think it would be. I feel the quality of the showroom furniture wasn't what was delivered. The loveseat came damaged. Called the store multiple times. Got the runaround. Was such a headache we let it go. Our purchase was May 2017. The large sofa frame cracked and springs are poking out of the "pleather" on the back of the sofa. This furniture hasn't been moved since it was delivered. The ottoman is completely flat and the stuffing/cushion on the loveseat has always been sideways.

We closed on our house Dec 26th and went straight to Ashley furniture here in Westland MI. We bought and ordered our sofa and love seat. It is Feb 11th and still no furniture and after lie after lie on why they promised it would be delivered on Jan 26th our second day in our new home. Well that day had come and not even a call or any communication that no delivery was coming after we waited all day.

Don't buy from Ashley Furniture. They do not stand by the poor quality and workmanship of their product. I purchased a living room set from them and started to have repeated issues with the loveseat. I reported it about 8 months after purchase that one side of the loveseat was breaking down. They sent a repairman who replaced a cushion even though the issue was much more than that. When I told them the repair was not satisfactory and the issue returned just 2 weeks later they sent the guy back out. He said he couldn't fix it and it would need to be replaced. But the "Guest Services" people closed the service and said - "This is normal wear, your warranty is over. Nothing we can do - No we won't be sending anyone back out. No you can't talk to anyone in authority. This conversation ends here:" That was their exact words. Go buy your furniture from a reputable company that stands by their product - not Ashley Furniture.

Absolutely Livid and Disappointed in your service!!! Firstly, I go online and place my order - smooth process. Second, furniture comes - 3 items (bed, chest, dresser). Bed looks used, chest looked used and dresser was totally damaged (draws don't close). Third, although the delivery people realize the damage (and even take pictures to send to their supervisor) they would not leave my house until I signed for the order so I was not exactly given a choice. Fourth, I call up (after 2 hours on the phone. I am told "sorry there is nothing we can do." Fifth, I keep calling and finally get someone who will help and they set up an exchange. Sixth, Exchange set up for over 1 week later (so I'm sitting a week with broken furniture) and then they give me an 11-3 delivery window but they show up at 7pm. (This is children's furniture - I don't know about your kids, but mine go to sleep at 6:30.)

Purchased reclining sofa and reclining chair. All are motor operated. Both sides of the sofa failed leaving one side up and the other intermittently working. First it stopped in the extended/reclined position. Later it finally moved and we were able to close the recliner, but it doesn't work at all now. The other side stopped working in the extended position and been in that state for over a week, creating a safety hazard and being inconvenient.

This store has the worst customer service ever. Bought a sectional sofa January 5th. At the time was told be delivered about Feb 9. In that month no customer service call about status. Called first of Feb. I called only to find out won't be delivered til end of February. No reason for why there was no call to me about this. Saying, "Sorry for your inconvenience," does not make anyone feel better. It's no excuse for such bad customer service. Will never shop there again.

Do not waste your money on this. Paid for a 5 year warranty that doesn't do anything only they take your money and do not fix anything. Submitted a claim and been waiting for more than 3 months and all I hear is excuses.

Do not buy the five year extended warranty at Ashley‘s. The warranty service provider actually uses, do not stand behind their own contract. If you read the contract very carefully, you will find an oxymoron. Things covered by the contract are excluded in the fine print. Customer service from both Ashley and their warranty service contractor are nonexistent. There are much more ethical furniture stores in the Phoenix metropolitan area. I will never do business with Ashley’s again and my friends and family will follow suit.

The reason I am posting this review here is because of ASHLEY Furniture's response and of ASHLEY FURNITURE DECLINE to post my review --- "Thanks for sharing your review. Unfortunately, it didn't meet all of our guidelines. To ensure your review is published, please keep these items in mind: mentions customer service issues, directs business away, mentions shipping complaints."

When I purchased my sectional from the sales team at Ashley furniture, I thought it was a good company. Until I had to deal with their customer service department. By far, the worst customer service! I ordered my furniture in January and waited over a month to have all of it all delivered at the same time. Until the day came and 1 out of 10 pieces arrived. When I called the customer service department, I was told there was nothing they can do and they will call me when it is in. When I asked to talk to a supervisor, I was told “Fabian” was not available and there was no way to leave him a message, “he did not have a voicemail or email set up” (what???). I will never purchase from this company again and I regret that I had already purchased something from them.

Worst customer service ever! We purchased the item around 3 weeks ago. By that time they knew that I was looking for something that will have a quick delivery date. The manager lied to us in order to complete the purchase. He mentioned that the item was available on the Baltimore warehouse and I was going to receive a call within 24 hours of the purchase to schedule the delivery. On the following day, we received an email saying that they wanted to contact us to update on the delivery. We called; they mentioned that the item was going to be delivered within 3-4 weeks but that it can be "less".

Purchased a sectional on Jan 9, 2019. Ashley set a delivery date of Jan 26, 2019. On Jan 26, 1/2 of my sectional arrived. Movers literally dropped it on my new hardwoods floors leaving a huge gash. No one could tell me when other 1/2 was scheduled to arrive. Today is Feb 5, 2019. I have talked with 8 different people over the last 7 days. These store managers, customer service idiots and claims dept promise everyday that I will hear from someone that day. It has never happened. I canceled my order and can’t even get them to come get this 1/2 couch out of my home. There is major damage to my new hardwoods. I hired an attorney today and the retainer cost me more than the couch I ordered! DO NOT BUY FROM ASHLEY!!!

I recently purchased a sofa, two accent chairs, coffee table, area rug and dining room table from Ashley in Farmingdale, NY. All furniture except the coffee table were delivered on December 17th. After taking delivery, later that evening I noticed one of the accent chair front leg was slightly off so immediately called Ashley customer service the next day. Customer service ordered a new leg as well as hardware on December 18th, I have yet to receive the new leg and brackets.

On January 26, 2019 I purchase a sofa online and chose a Saturday delivery on February 2, 2019. I waited all day for my delivery and no sofa. I then called Corporate and spoke to Sammie. She stated that she couldn’t find my order and that she would call IT because the order number is not coming up, she stated that she would call me back in 15-20 mins. Needless to say I didn’t receive a callback. I called back a hour later and spoke to Cindy who read me the notes that Sammie put in the computer stating that I need to call IT, so Cindy gave me the number. I called and the office was closed. By the way Sammie supposedly left for the day. That’s why she didn’t call me back.

Do not buy from Ashley Furniture and never get the extended warranty!!! I purchased a couch/love seat set with matching end tables and coffee table. Spent nearly 3000$ on the set and still paying monthly 62-68$ a month for the set. We purchased the warranty because it is a lighter colored couch just in case anything were to happen to it. Now we purchased it last May so not even a full year and the couch is light with grey specs. The grey parts of the couch is lifting from the couch. Reading other people’s experiences with this couch are having the exact same complaints. We have been trying to get this resolved for months and months now and nothing has been done about it.

DO NOT BUY ASHLEY money warranty insurance. Because you will never get your money back. I was fool enough to be convinced by salesman in Ashley Mississauga to spend additional $500 for this 5-year money back warranty insurance. After 5-year, I was told $500 is in-store credit, there is no money back. Also in order to use $500 in-store credit, I need spend another $500. What a deal!

DO NOT BUY FROM ASHLEY. My boyfriend and I ordered at least 5 furniture items from them (bar stools, sectional, ottoman, bed frame and a Tempur-Pedic mattress). It took them 2 months to deliver the items and then half of them didn't come as full sets. We were only delivered the headboard and mattress, and were given the wrong color ottoman. When we complained, they told us it would come the next week. It did not. We were told it would come by the end of the month. It did not.

The Swivel Power Chair Model AFHS-4220032 was purchased Sept. 27, 2017 and has been serviced 3 times since, all for the same problem. When it was last serviced in Oct. 2018, even though the same problem was surfacing, my handicapped brother in law didn’t have the cognitive ability to let them know something needed to be done other than trying to fix it. As a result, here it is Jan. and it broke down again. It is now out of warranty and the part required to fix it is discontinued.

Bought Mattress, Bed Room Furniture, Sofa Set and End Tables for living room. At Store Customer Service was solid and no issue. Got best deal in my opinion. Delivered on timely but then found all items had some issues. Called Customer service and they said service appointment will fix everything. Colors on end tables, stretches on Bedroom furniture and defective sofa piece. We set up appointment for next Saturday. We stayed home whole day thinking to fix everything. Service department never showed up or called to reschedule. I called late afternoon that we had service appointment and customer service said, "Just wait till 5 and no one show up then you can leave the house."

My husband and I purchased a sofa and two recliners on January 1, 2019 and still waiting for delivery. We called and was told we wouldn’t get our furniture until February 15th. I have never had to wait more than a few days at other stores. I will never buy from Ashley again. Very disappointed.

The actual purchase of the couch was painless but the delivery experience was AWFUL. I was told my sectional would be delivered between 1-4 pm so I took off an afternoon of work to wait for it (my mistake, clearly.) By the time it hit 3:45 pm and I hadn't received the "30 minutes out" call, I decided to call Ashley myself. I was then told my couch would be delivered between 6-6:30 pm. At 5:30 pm I received a call from Ashley that my couch would be there by 7:30 pm. By the time my couch was set up and the deliverers had left, it was past 10 pm.

The actual purchasing and financing experiences were smooth. THEN, came the need for delivery and service for my sleeper sofa. Ashley contracts out to a separate vendor for delivery and service. Delivery was scheduled for 3-5 pm. Never showed up until 9:30-10:00 pm. I was less than thrilled. I'm betting my neighbors were even less thrilled. Then, I had trouble opening the sleeper. I received this odd voicemail about 10 am saying someone would be out between 11 am and 2 pm. No notice. Tried to contact the company. No real luck. Just told that someone would be calling me again in 24-48 hours and that they had no work order open for me. So, who left the VM? Anyway, a round robin of nonsense contacts ensued, including a VM to my office ON A SUNDAY (like anyone would be there). Long story short, stay away from Ashley if only to not have to deal with their outside contractors. Bottom shelf.

After going to a few furniture stores looking for a sofa we ended up at Ashley Furniture. Due to the tight turns and narrow staircase it was hard to find a sofa that would fit. We expressed all the issues and concerns to the salesperson. We gave him measurements and after he measured the sofa he said "It will fit, the delivery guys are professional, they'll get it in!” NEVER once mentioning they had a knockdown service. We ordered the sofa and had a delivery date of 1/19/19. On delivery day the "professionals" couldn't get the sofa in. We went back to the store and the same sales guy approached us and said "I heard what happened, sorry. Let me know if you see something else". Still doesn't mention the knockdown service.

I have been living a nightmare thanks to Ashley furniture store since October 2018. We purchased a new sectional that we thought was very nice on October 4. Was not delivered until November 8 after the lady in the place told us it should be able to be delivered the very next day. I should have known then that this company was not one I was going to be happy with. They delivered the three-piece sectional and each piece had blemishes and rips I have been living a nightmare thanks to Ashley furniture store since October 2018. We purchased in sectional that we thought was very nice on October 4 was not delivered until November 8 after the lady in the place told us it should be able to be delivered the very next day. I should have known then that this company was not one I was going to be happy with. They delivered the three-piece sectional and each piece had blemishes and rips.

I purchased a couch from Ashley Furniture in Nov. 2016 and in less than 2 years it was sagging and uncomfortable to sit on. I contacted the Ashley customer care and the BBB. The only response I got from Ashley was that there was a one year warranty. I understand that, but this couch should not be in this condition after only 1 1/2 years. No children or pets on the couch. I will never purchase from Ashley Furniture again.

I ordered a brand new sectional from this locations and purchased the furniture protection band, thank goodness! I had to have the sectional replaced twice in two months. The fabric was TERRIBLE. So my husband and I went in and ordered a different sectional. Waited 13 weeks for delivery and still can’t get it delivered to us. I will never order or return here again.

Ashley Furniture, in Amherst, NY. The most unprofessional experience I've EVER had in making a purchase. The whole "team" is lame. The first "salesperson" I spoke to, his name is Chris. I told Chris I needed to think the decision over and I would get back to the store the next day. Chris, being anxious to make a sale, insisted that if I was going to buy the product that I text his personal phone, seeing that he was off for the following two days. "Even if he was off he would rush to the store to assist me because it would only take him 10 minutes". I did, just to be answered with an attitude and told that he told me, "I don't work again until Friday". Ok, cool.

We bought a sofa and loveseat from the store. After 3 or 4 days receiving the product, the sofa started to have too much noises. They sent a technician to see the problem but the technician didn’t know what was the issue and asked to talked to his manager. After one week we didn’t hear about them and we called customer service, they told us this is the manufacturer issue and they can’t help us! The associates in customer service department even didn’t let us talk to a manager or supervisor and at the end she hang up the phone on us! This is the worst experience that we had in purchasing a product in our life. We paid $800 and now we have to have a sofa with too much noise that we cannot even seat on that!!! This is a fraud.

DON'T EVER BUY FURNITURE FROM THIS COMPANY! They will screw you as fast as they can. I will tell everyone I know what a horrible company this is and what horrible people they have working for them. My wife and I were treated with such disrespect at the Wichita Falls location... It was sickening. BUYER BEWARE!

We had visited Ashley's for a new bedroom set. We ended up buying a $5k set. Loved it in store, sales lady was nice but does not tell you all the fine details after delivery. We received all damaged furniture. Refused it not 1x. Not 2x, 3x! After 3 failed attempts off refusing all knicked, scratched furniture we are now trying to cancel order and get a full refund. BUT nobody returns calls from their NJ office or the Home Store! Absolutely ridiculous. Worst customer service center ever. Once you buy the furniture in store, they fail to tell you that the store will not be able to assist you in any way. All problems need to be directed to the NJ offices (which nobody ever returns phone calls). Stay far away from the store.

I ordered a what was being advertised as a platform bed. It was shipped in two parts. The headboard and footboard came and almost a week later when the tracking still showed the rest was not moving. They finally reached the other half telling me they had to allow UPS so many business days. When I did finally receive the rest of the bed I found out also that the bed was not what they claimed it was. It was not a platform bed. While I was on the phone about this they went online while I was on hold and changed the ad! I told them that I wanted to return the bed and they said, "Fine but you're paying for the shipping." I said, "This is how you deal with customers," and they were not very pleasant or very polite or... I wish I had read the reviews before even dealing with them because I will never and I mean never deal with them again.

OK this is my story... Sept 27 my husband and I bought a sectional from Adam at the Deerfoot Meadows location. Delivery was set for Oct 2, they arrived at the time they said they would be there, we had asked for them to remove our old furniture, which they did, then they proceeded to move in the one piece of the sectional, 2 seats and a cup holder. Then they informed us that that is all they had for us and they didn't have any other info for us. I would have to call Guest Care, which I did and was informed that the second piece would be delivered on the 13, 11 days with only 2 seat in my living room when we have 5 adults living in our house. So now we are at the 13th, delivery was set for 8:30 am, they showed up at 750 am, I wasn't even dress yet. Then when they were moving in the second piece, they damaged the corner of the recliner... Again another call to guest care, was told that they would order the parts.

Lighting in stores differ significantly from lighting in homes. We purchased a dining room table and chairs from Ashley Furniture in Fort Myers, FL. The salesperson was great, but we were NOT advised of a no return, no exchange policy. When we raised concerns with the store we were told first to get brighter lights in our home, then on a second visit to buy a bright rug. We were told to call Customer Care and to request an exchange for a table and chairs we found that would fit better. Customer care advised us that it is Ashley policy that there is no refund and no exchange under any circumstance. The customer care person was rude and told me that we would just have to live with the table. Do like us and refuse ever to darken the door of this store.

I brought my daughter a couch from Ashley Furniture in North Charleston and they talked me into the warranty purchase. Well we have been trying since July to get issue with couch fixed under the warranty. They kept telling my daughter to send pictures and then wait a week and they told her send again, they kept telling her they never received, finally end of September they finally say they got pictures and will arrange repair. Now December comes and still no calls. No repair scheduled. I call and then get told how sorry they are and they will get things fixed. A little over a week later I get what appears to be Styrofoam blocks delivered so I call again and ask what I’m supposed to do with that since the damage is the upholstery so they tell me again I’ll get a call. They will look into it.

Below is documented and a verifiable string of events. 1/9/19: Furniture was delivered at 8:30pm at night, 4 hours late, and damaged. Delivery drivers took pictures, promised a call the next day for a furniture repair appt. or a replacement would be ordered. 1/10: No call or follow up received. 1/10: I called my salesman at Homestore on Decatur and I215 in Las Vegas, Ryan **. He did not return my 2 calls or text after telling me at time of purchase to call him if any issues with delivery or furniture. He spent plenty of time during the transaction explaining why the store service is superior to online when problems arise. Untrue thus far.

I have not heard back about my first complaint 11/23/2018 and now I'm being told that my second order 12/23/18 has been cancelled by your company as well. This is so disappointing for a company to do this to a customer of more than 20+ years. I gave my bed set away, I’ve been sleeping on the couch since Nov. I have not received a call about neither order. What type of business are are they running? I will be reporting your company to the BBB again.

I bought a sofa, loveseat, chair and ottoman for my family room, with the understanding that my old furniture would be taken away by the delivery men. On day of delivery the men removed the old furniture out the door as they set up my new furniture, after all was said and done they left my old furniture. Being newly widowed it was of most importance that they would dispose of my old furniture. I was shopping with my two friend that witness the manager agreeing that the old furniture would be removed. I would have gone elsewhere if I had known they would leave my old furniture in my yard. I called the Linden store to speak to the manager, I was told he was the only manager on the floor and would have to call me back, days later and I'm still waiting. Never again!!

I'm not sure how this company stays in business with the customer service they have. Delivered bed today and 1) was missing hardware, so they couldn't put it together and 2) was damaged. I talked to a customer service representative that offered to order the hardware, but advised it would take 7-10 business days, maybe longer. They graciously offered me $79 off my invoice, which is what I paid for delivery and assembly. So now my daughter has to sleep on the floor for 2 weeks because we sold her bed. They could care less. When I asked why they couldn't expedite the hardware, they indicated it wasn't their policy. They acted like they were really doing me a favor.

I placed an order for a sectional on November 18th, 2018. I was told it would be delivered January 1st, 2019. I read in my paperwork that I would get a call two days beforehand confirming delivery. I never received a phone call so I called the Ashley Home Store where I purchased my sectional (Fort Smith, AR). I was told there was a delay and that I would need to reschedule. I was also told that the actual store couldn’t reschedule and I would have to call customer care. I did this and they rescheduled for the 19th.

The sales staff is friendly and helpful but once you order your furniture customer service is completely the opposite. I ordered in November of 2018. Today is January 18, 2019. My complete order is not here. I got partial delivery at the beginning of January as scheduled (dining set), but a bench and placemats were on back order. We were told we’d get them January 12. No delivery, so we called and were told January 18. The bench did come today but no placemats. I called the store to be told that I acknowledged the placemats were on backorder until the end of January/beginning of February. I did not acknowledge or know that the placemats would not arrive today, but I will not choose to purchase from this company ever again and wish I hadn’t already done so the first time.

Rip off and Very dishonest company. I spend $15,000 for Ashley furniture. 3 pieces arrived damaged (chipped, scratched, missing pieces, not closing doors in china cabinet). I filed claim about all issues with pictures of issues and copy of receipt. No respond. Called later. They said that they need serial number on the back or underneath of furniture or they will not repair anything. I looked: It was no sticker with serial number. I guess they removed on purpose prior delivery so they can't be responsible for any issues. Such a ripoff and very dishonest company.

I have purchased two items from Ashley Furniture, a table and a couch. I decided to pick up the table in person. They didn't even have the table ready for pick up until 4 days after the original planned date. Then we ordered a couch in early December. We scheduled a delivery date of mid January. They calls us two days before the delivery date and tell us they changed it to the middle of the next week. Now we get to sit on hold while having no couch for another week.

We purchased 2 sets of living room furniture on 11-30-17. The set we mainly use is already showing a lot of wear. Cushions on the couch are already bulging out. Our old furniture was over 20 years old and looked better than this piece of junk.

Stay far away from this company. I have no clue how they stay in business. I am still waiting for my couch I purchased back in November... They have offered me a $75 store credit and that is it. Why would I want to come back to a store who lied to me about availability and refuses to try and make this all better. I threw away my old couch the day before they were supposed to deliver and they call me the day of to tell me, "Only 2/3 pieces to your couch are in." Horrible customer service and horrible company culture. Stay away and go to another reputable company.

Salem, Oregon. I purchased a complete living room and dining room set spending a little over $3000. I paid in advance and was told it would be 3-4 weeks for delivery. I received a call on Jan 11 saying my furniture will be delivered on the 15th, and that I need to have my old furniture gone before delivery. I donated my old furniture on the 14th to the local Habitat for Humanity reuse store.

The sales people were wonderful. Upon delivery, the table was scratched, and the delivery man who barely spoke a word of English and couldn't communicate well with us, took out a furniture marker and covered up some of the scratches. We were told to call customer service. They acted unprofessionally rude and disrespectful, but after we sent pictures and put in a claim they said they would look into the matter. After waiting a couple of weeks, we contacted them again. Nearly two months went by, and without contacting us, they closed our Claim account. We contacted them again and the customer service lady, who refused to give us a surname or let us speak to a manager, stated it is not their problem and they will neither refund the money nor accept a return. We have been trying to deal with this since moments after delivery. For such cheap quality and poor, unprofessional service, Ashley products are not worth the money.

We purchased a Chaise couch the middle of December and was promised delivery between Christmas Eve and New Year's Eve. They called on the 27th for delivery the following day and I asked for a different day because I would not be home. The Warehouse gave me a day for the following Thursday. I never got a call and when I called they said they had no confirmation that I called. So she scheduled it for Saturday morning. It was a no show again. I called the store and the manager there sounded like she could care less and directed me to the warehouse. The manager there was very nice and said she was refunding our delivery fee and set up another day the following Tuesday. They came to deliver it and there was no hardware to put legs on.

In Dec of 2018, I had bought two Console Table. I received items January 15th. The consoles were to go on same wall on opposite sides. One Console did not fit and was also damaged. One side of console was not put together correctly and the other side had knicks in it. When I called to see if they would take the one console back and either refund money or let me pick out something else of equal value, I was told no. Most places have a 90-day return policy or will at least work with you to make you happy. Ashley will not. I have bought a lot of Furniture from Ashley in past. I will never buy from them again. Buyer beware!

We purchased some furniture in the December with guaranteed delivery before the New Year because we planned a party. This was the main reason why we chose this store, since we moved to a brand new house and we needed furniture before the New Year. The delivery date was scheduled on December 27. This day the delivery line was down but I had a chance to get the sales associate and she confirmed that we are on the schedule for this day and the delivery driver will give us a call on their way but no one called us or delivered our furniture that day. By the way, my husband specifically took the day off to meet them.

Do not purchase anything from this company. When my bedroom set was being delivered the driver made me feel very uncomfortable and I feared for my safety. He asked to use the bathroom and disappeared. Once he left I noticed he had stolen a significant amount of money directly from my purse. The store has done nothing to reconcile or compensate me. They have defended the driver. Police report filed.

Bought a living room set from Ashley Furniture and the salesman sold us the warranty package telling us every repairs and cleaning is included. In less than two years the cushions were all in awful shape although we don't have any kid at home to overuse the cushions. When called their customer services and asked for warranty, they said it was only good for a year. They lie to sell stuff. Do not buy any living room set from them. The quality is = 0. And Worst Customer Service ever!

Nice furniture. We paid too much but we should of known better dealing with an old fashion commission based furniture store. 4 attempts to deliver it including 2 no calls, no shows. 3rd one the delivery guys showed up without our stuff on the truck! Looked at each other and blamed each other for the mess up standing in my driveway.

Do not deal with this company. It has been the worst customer experience of my life including dealing with Comcast. The logistics of getting the furniture I have ordered has turned into 4 different delivery dates, damaged furniture, discontinued furniture 2 months after I ordered, and approximately 14 phone calls to deal with it all. Absolute nightmare to deal with. It is a shame because they have nice furniture at a decent price in their stores.

In October (2018) I shopped for a blue chair that would be comfortable to watch TV in. The sales rep at Ashley Furniture in Rogers, AR was nice and I ordered the color I wanted through her. The Ashley warehouse broke the chair, causing delays. The communication with them and continued incorrect dates for the replacement finally caused me to cancel my order and look online. I then ordered from Coleman Furniture at a great price, free shipping. They ordered it.

I purchased a chair and a couch on 11/25/18 and when they called to confirm the delivery date of 12/21/18 - only the chair came. The couch was on "back order" per the delivery people. When I called in to customer service they said they had the couch in stock and didn't know what the mix up was. Regardless, their story did not make sense. Since I was hosting Christmas, I was ready to have my furniture, so when I called to schedule a delivery time the new delivery date was not until AFTER Christmas!

I am incredibly frustrated with the entire experience I've had trying to get my order. I originally placed the order at the end of November with delivery December 9th. I was told the delivery driver would call me half an hour before delivery. I got a text message not even 10 minutes before they were at my house while I was in the shower and they pulled into my drive just as I got out which made me very uncomfortable. When your representatives got to my house they were in such a hurry that they forced me to sign for the bed frame even though it was damaged. They took pictures of it and told me to "just sign for it and someone can replace it or fix it. They will call you in 5 minutes." They also left a ton of styrofoam pieces all over my bedroom.

To summarize everything the demo product and the feature of the product that they showed us (Ashley Furniture in Route 46 New Jersey) is not what we get on the delivery and to found out that they have NO RETURN NO EXCHANGE policy in which they didnt made us aware. It's ok if it's just a small purchase but it's a big amount purchase and now I have to deal with my Tempur Pedic product that missing feature that I want. I should have bought it straight to Tempur Pedic store. So I encouraged my 3 friends who just recently bought a house who's planning to buy furniture in Ashley including me who's soon to be a house owner.

Terrible customer service, check the website before you buy anything. They overcharge at the "Homestore", then they don't honor their price on the Ashley Furniture website. They will only honor their website price if you can get a picture of the sale priced furniture in your cart. The website won’t let you do it, so you can cancel and pay a 10% restocking fee or pay the higher than advertised price. I purchased the Dorsten sofas in Edwardsville, priced at $569 in the store and $399 on the website. I went in to the store and figured it was just a error, the customer service person looked it up and said they would make the adjustment, then they called and said they could only make the adjustment if I can get the couches in my cart and take a picture of it. I could somewhat understand if it was an online competitor, but it is the actual Ashley Furniture website. To make matters worse, the couches that are in the store come have a 6 week delivery date.

Bought a glass insert dining table from Ashley and a liquid spilled on the glass top which was immediately wiped up. Within a week the wood started warping along the glass side and took photos into the store. Was told we would have to drive the table 1.5 hours south of us to the warehouse for them to look at it or pay $50 for them to come to us. Their representative stated that it shouldn’t happen with a dining table and took further pictures. Received a phone call from them this morning that their warranty does not cover spills. This could have been prevented if during the manufacturing process they would have put a silicone seal around the wood prior to gluing down the glass insert. As a result we are stuck with a warped $800 table because you know that a dining table should never have any spills. Poorly manufactured furniture and worse customer service than I have ever experienced. LET THE BUYER BEWARE!

I brought the North Shore Canopy Bed on 12/12/18. Was told delivery would be the week of the 20th. I called on the 19th to find out my delivery would be after Christmas. I went to the store to find out the bed was ready but the sofa was on back order. They didn’t want to make two deliveries. On top of that the salesman made a mistake with the financing not charging me enough and they wanted me to pay for his mistake. The store manager told me she was not going to charge me for his mistake which was great. Scheduled my new delivery for 12/27/18.

I purchased a Tempur-Pedic mattress from Ashley Furniture store in Secaucus New Jersey and was delivered on 12/18:2018. Since my kid had an allergic reaction to the mattress I have been calling customer care to pick up the mattress and refund since it is within 30 days. Tempur-Pedic itself refunds full amount within 90 days with no questions asked. Ashley Furniture made me call the store, misdirected me and asked me to call Tempur-Pedic directly and has been the worst experience.

I bought a full house furniture and paid close to 20K and paid to expanded protection warranty, first they are good in selling their furniture to you. No doubt. But once you pay money they starts the game, they delivered the dining table with defect and at the same day of delivery they noticed the defect. They sent somebody to take a pictures and did not hear from them. So I called and they said the pictures got lost so they will send another one. And they did and again did not hear from them. Anyway since I have a protection plan and paid got that.

The sales was super attentive to making the sale of a TEMPUR-PEDIC BREEZE MATTRESS. I bought the best mattress and base because I felt it would last for a long time. After getting the bed set up at home I proceeded to register the purchase with TEMPUR-PEDIC. I needed the serial number from the mattress. In the literature it explained the tag with the numbers was on the upper left corner. Looked at the upper left corner and no tag. A tag was in the middle and one was on the right. Entering each number was not accepted by the computer upon entering into the registration. Called sales agent to get assistance in location of tag. Three times and no return call. Finally located tag on bottom right. New Year's Eve my bed ceased to work. It wouldn't go up or down of vibrate. I called the next am to the service dept.

Ordered a bedroom set that they had to deliver on two separate occasions because of back order. Bed came first with foot completely damaged, obviously not checked at all before delivering or damaged en route. They delivered the second piece with a replacement from the bed foot, but now the dresser arrived damaged. Was told we would get a replacement in 3 weeks. Instead they sent a technician who arrived with a drill in hand. He took one look at the dresser and told us what we already obviously knew, that the drawers were all warped. Thanks... We can see that with our own eyes. Then told it would take 2-3 weeks to replace the damaged drawers.

We purchased a recliner with a 'lift motor' for our father in 2016. He was 88 then, and now he is 90. The handheld controller broke and we spent 2-3 days trying to arrange a replacement. Finally, ordered one and it will be 2-3 weeks before it gets in. I was just told these chairs are NOT certified as 'medical chairs'. Ergo, our 90 year old father will have to risk falling or be helped up for the next 2-3 weeks, or until the replacement controller arrives. We won't buy another Ashley lift chair.

I purchased a bedroom set from Ashley Furniture store located at 4771 S 27th St., Greenfield, WI 53220. When I received my bedroom set the dresser and the bed railing was scratched and chipped. So I called to get a replacement and, I spoke to someone on the Care team and, he promised me a refund for my delivery charge. I never received the refund so a week later I called about the refund and, I was told it was never noted and it never happened. So, I spoke with a manager ** and, she did get me my refund and she returned all of my calls. ** was the most helpful person that I talked to at Ashley’s. Thank you **!

On December 18th, our furniture was to arrived but it came damaged and they told us that they’ll bring us a “new” one on the 21st. The product came damage as well and we want it fixed or a new one. The reason why we noticed it late is because the holidays were around and we were busy to check it until my mom recently was sweeping around the furniture! We believe that it’s the same product that came by the 18th! Note: the person who was handling our furniture dropped it once when he was bringing it out! He handled it very poorly. Instead of having two people to bring the product to our door, only one of them does thinking he’s strong enough to carry it on their own!

First their furniture is cheap and starts to fall apart. You call them for help and they say, “Sorry it’s been a year. You have no more warranty,” although it’s their fault that their furniture is falling apart. I bought the GBS Extended warranty and I regret it. Their customer service is terrible. I filed two claims. One I never received a call on the other after I sent them pictures. They said they didn’t cover it yet it took them over a week to let me know. I have learned my lesson and now it’s time to pass it onto you.

ASHLEY DELAWARE STORE - We are having a very hard time with getting our furniture delivered. Today is Jan 7th 2019. I had got the dining table set and the sectional sofa on November 18th 2018 and the sales rep had promised to deliver by the week of December 17th 2018 - almost a month's time. Since I did not hear from them I called them up and the person told me that it's delayed. Will only get it by end of the year. I had guest coming over for Christmas and had planned everything based on the delivery date. Till date they have not called me up to deliver. Terrible customer service. No communication. Never ever rely on what they say. Not to mention that they always overprice the stuff and put advertisements saying 50% off. ALMOST GOING TO BE TWO MONTHS NOW.