Ashley Furniture Reviews

I have ordered all my furniture from Ashley online for my new home. I have received a few smaller items like chairs in UPS and the rest was delivered by the Ashley supported delivery team. They also assembled all my items and I had a couple of complaints as the assembly was done improperly and one night stand was damaged. I called the customer support and waited for a long time to speak to a associate. They are very rude with the way they respond and did not provide me information I needed. She was very impatient and was literally yelling at me. She finally ended the call without giving me the right information on my order details. Despite spending lots of money, I am not satisfied with this. This will be my last purchase with Ashley furnitures. I strongly recommend you to find alternative stores which provide great support for the same amount you pay.

Ordered a table and chair set we fell in love with at the store. WE ordered it online and it was delivered shortly after. The chairs came in by mail, which meant we had to put together all 6 chairs by hand.... not included in the delivery fee. Fast forward 2 months, I noticed the seam was bubbling up and contacted customer service. Since we paid well over $1000 for this set, I really thought it would last a little longer than 2 months. I sent in pictures and they told me it looked like water damage. Who puts beverages on the seam of a table? The table expands to fit a leaf, which we hadn't used.

I placed my bed frame order on 5.3.19. Order confirmation confirmed delivery for May 10; I also received an email confirmation confirming this delivery and that UPS would be delivering several pieces of the item 2 days prior. Additionally, I confirmed with customer service 4 days before scheduled delivery, that UPS would be delivering and that my delivery was still scheduled for May 10.

Ashley Furniture customer service driving me crazy. First of all, I received a broken table & chairs and then it took them 6 months to send a guy not even for the replacement but just for fixing it. And when the technician came over he realizes he had the wrong part so he cannot do anything. Like seriously. NEVER EVER GO TO ASHLEY AND SAVE YOUR TIME. I wish I could give them less than 1 star.

We bought 4 of these chairs. We were going to cut down the height of our kitchen table down to standard height. Then going from solid wood chairs to the foam chairs. So they sat in the box till I was able to cut the table down. They turned out to be very cheaply made with cheap foam on the seat. After using the chairs twice a day for about a week the foam started breaking down and we found ourselves sitting lower and lower. While sitting on the chair I felt the bottom of the chair where I was sitting, and discovered I was hanging below the bottom of the seat! I turned the chair over and felt the bottom only to discover that most of the bottom was cut out!!! There was a BIG circle cut out of the bottom so 90% of the bottom was gone, there was no support for your butt, it goes straight thru the hole and the foam wore out. So I had to find some wood material and cut it to fit over the hole and give us some support and deal with the worn out foam.

The shopping experience was good. Staff was friendly and reasonably knowledgeable. We picked out two items and then the trouble began. it probably took 45 minutes to make our selection and it took an hour to pay for it. Utterly ridiculous payment system that no one in the store seem to be familiar with. They deliver to our city every other Thursday, which is fine. But we missed the scheduled delivery. When you going to call the local store number you are switched to a call center, in Phoenix in our case. I made over the course of a week or so four attempts, only two of which resulted in my speaking to someone. Each time I called I was on hold between 20 and 35 minutes. Customer service, once contacted, was quite good. I finally was told how to actually reach the store. You call the local number and as soon as they pick up you tap 2 on your phone.

Worst customer service and Delivery experience ever. 4 delivers and I am still missing product. I have been told I will be contacted by local management. They never called. I was told I will be contacted by Regional VP. Never called. Emailed corporate. They don't care. I should have gone to Living Spaces.

First delivery had a reasonable window and nice people, but it turned out that a crucial component was missing from the bed so they couldnt build it. I spoke to someone on the phone and they said they would get more of that part on the 21st (this was on the 6th). This was unacceptable since this was a bed for an apartment my wife and I are moving into. Luckily they had another bed in the warehouse, so the earlier they could schedule it for was the 9th, but the delivery window was from 6 30 am to 10 30 am and since we had to drive to the apt this was crazy early. Luckily the driver did wait for me. Also one of the screws for the slats didnt go all the way down. Bed seems fine now but overall would've rather bought from a different store.

VERY DISAPPOINTED!!!! My family and I spent $7500 on a furniture set including counter top table, hutch and coffee table. We had a huge issue with the top of the tables chipping paint. It was non stop to the point where my wife and I looked at each other and said we should call warranty to come out. YES.... WE DID PAY FOR WARRANTY FOR COMFORT.... Let me tell you that is a different story. Well anyways they come out and look at the table and montag looks my wife in the face and says, "This is not something we can fix." He also says, "And good luck with Ashley Furniture trying to help you." Their own insurance providers told me they were crap but I gave them Benefit of the doubt because I just spent $7500 and figured they like their customers. I went into the store and had to call corporate about the table. Corporate says that there is a manufacturer defect in the table. Keep in mind I have a whole set. With the same defect.

I would never recommend, I made a deal with sales associate that included a nightstand back on April 2nd and now they said it was never included so the over $1000 I paid apparently doesn't include the nightstand "like they said". The bed and chest dresser were shipped, I was only able to get the bed because the chest dresser came in damaged! The bed came with slates I paid for to hold the mattress, delivery guys said, "The sales associate should’ve known better and should have sold you a box because this bed can’t take the slates."

I purchased a dining room set on a Monday! It was to be delivered the following Sunday! They only brought my table. Said no chairs were ordered, I said, "Really? I ordered 4." Said will check. Nope. No chairs. They had to order my 4 that went with the table! A week later they only ordered 3. I'm like, "What the hell," now I know the set comes with 4. It took them 3 weeks or more for my chairs to come!!! I will never order again from them!!

We received our new couch with obvious defects in the leather with poorly aligned staples and stitching...some of which was ripped/damaged. We promptly called Customer service and got nothing but the runaround and because it was in “our possession”. All we could do was request a repair. Seems to me a defective and damaged item should never leave the warehouse and if it did the company should take responsibility. Nope, nothing but disrespect and dishonesty. Horrible company.

I purchased a desk on Dec 26, 2018 and I am still waiting for it. I was told the approximate due date was Feb 15, they called me after that date and said they would deliver. However, they cancelled the delivery in the early morning on the delivery day due to relocating issue in the warehouse. After a few weeks, I called them and they said because they were changing management, the old owner forgot to place orders and they had placed the order. I can understand there is a lot of things going on during takeover. But I haven't heard any update from them since then. Seriously, they never called me, it was me calling them always. They can always find new excuses, like, "we have new containers coming everyday", "moving warehouse", etc. It's been almost half year since I purchased that desk, it would be get ready if it were a car, not a desk. I would tell anyone DON'T GO TO ASHLEY UNLESS YOU WANT TO TRAIN YOUR PATIENCE!!!

Ashley Furniture is the WORST store I've ever bought furniture from! We purchased their Marsilona Dining Room Table and less than three months of use the planks started to separate, we called it in and they told us to put a glass top over the table. Kind of beats the whole purpose of butcher block table. Nine months in of use the MDF has started peeling, there's bubbles where it's began to swell. We called it in again and we've been playing this game of them contacting us, sending out a tech, letting us know how they can fix the table. Nothing has come of it and they refuse to do anything because we didn't purchase the extended warranty, that wouldn't cover it any ways.

This store is singlehandedly one of the WORST stores I’ve ever been to and run by an incompetent manager. I had the misfortune of dealing with Emily the sales associate. Her vibe gave off desperation for a sale. In the course of our dealings, I asked whether putting an application in would result in a credit card. Emily insisted that it was NOT a credit card and I would not receive a credit card in the mail. I was skeptical because the whole process involved putting in sensitive information which was a no brainer that it was a credit card. She even called her dishonest manager who confirmed that it was a credit line and I would not receive a credit card.

DO NOT SHOP HERE! After 90 days and 3 deliveries they finally got my sofa and chaise right! First delivery was grey sofa and brown chaise. :( It took 3 months to get my furniture in my new home - I had to pass up a house warming and family visits. They said they would compensate me for my troubles and I have heard NOTHING. Go online and look at this store - and this company - the reviews are HORRIBLE!!! I will never shop here again.

Paid for furniture after being told it would be delivered the next week, then it was postponed by another week, then again by another week. Had I known this originally, I would have went to a different store where I wouldn't have to wait so long to receive the products I already paid for.

I bought a twin XL adjustable bed from Ashley Furniture Home Store in Edwardsville, IL. The store promised to pick up my old Mattress and box Spring when I purchased the bed. However, on 4/27/2019, their delivery people refused to pick up my old mattress and box spring. He found all kinds of excuses to avoid doing their job, such as mattress should be packed in plastic bags.

We were told all our pieces except for a rug were available at the warehouse and arranged a date that we would pick it up. We called to confirm and then paid for a U-Haul. When we arrived, the furniture wasn't in stock. We were told it was given to other customers who came first, even though we were given a pickup date. So after multiple phone calls they agreed to deliver for free. They have no-showed us twice. Last Saturday we got a text near the end of the delivery window that said they would arrive in 15 minutes. An hour later I called and was told they were running late but would come. That was at 5 pm. They never showed up. I called on Monday and rescheduled again for this Saturday. Someone was supposed to call back yesterday to provide a delivery window. We got no call so I don't know if anyone will show up Saturday. We will have to stay home all day just in case they come.

I purchased Tempur-Pedic Pro-Adapt Firm (almost $6,000.00) from Ashley Furniture Store on 98N Lakeland, Fl. It was uncomfortable so we went back the third day and spoke to manager **. He suggested we need to have a break in period which was thirty days. In the meantime I unzipped the mattress casing and there was nothing but one piece of foam, when in fact it was supposed to have 5 layers on Tempur foam. I was astonished! I examined the mattress some more and noticed the tags were tore off and another tags were glued.

Slammed new bed post into door frame causing major damage and told me it wasn't in the 72 hour report window when I contacted them. Actually the first message I sent was 48 hours after it happened. They claim because they responded to me over 72 hours later that there is nothing they will do to fix it! OUTRAGEOUS.

It has been 2 months that I ordered the sofa. Still didn't get it. Poor customer service. They call with inadequate information. I had to take a day off because the delivery wasn't scheduled as per my requests despite of the millions calls I made to change it. Still waiting for the sofa.

I have NEVER EVER had such TERRIBLE experience with a furniture store before like I did with Ashley. I am so dissatisfied and disappointed. We went to this store in hopes of making our new house our new “home” with their furniture and this turned out to be a nightmare. Everything with the exception of our love seat and sofa has had to be returned or has came defective. I would NEVER recommend anyone to purchase furniture from this place. This is furniture ordered from Ashley Furniture in Pineville. Very poor quality.

I am soooo irate right now. Just want to put this out to everyone that is thinking of buying furniture from Ashley Home Store (Greenwood)... DON'T!!! I purchased furniture on 02/23/2019 and was told it would be deliver in 4 to 5 weeks. 4 1/2 weeks rolled around and I called Ashley just to check that we were still on schedule. They informed me (keep in mind I called them), that it had been pushed out an additional 6 to 8 weeks. I, of course, found this unacceptable, so I cancelled. I then found online that Ashley in Avon had two sofas that I really like and could have in 4-weeks. I went there and purchased and was told it would be in around 4 to 5 weeks. 4 1/2 weeks I called to verify still on schedule and was told YES.

They never showed up to deliver my sofa after I laid the full amount for delivery and assembly. I had my entire day wasted and they didn’t even contact me to let me know the delivery had been rescheduled. I have no choice but to miss work in order to get my sofa delivered again (if it even does get delivered). Biggest waste of time. They refuse to refund the entire delivery fee. What a scam of a company.

I went in to buy a sofa right after the Superbowl at the Hull Street location in Midlothian (the sofa was new and wasn't in stock. Was told it would take a month to get in. A month and a half later, I'm asking the store when it will be delivered. It was in stock, they didn't contact me about delivery despite saying they would do so). The salesman say "If I'm looking for a mattress, I could get the sofa essentially for free." I told him I was in need but couldn't do both that day, he said I could finance it.

I was told by Mike in Delivery that he was allowed 15 minutes per stop & he had already wasted 25 minutes of his time. He put the furniture back in the truck & refused to deliver items. He told me to stop talking & to shut up. I was told that it was the last delivery of the day & they wanted to go home. This is all because I still had my dresser & bed in the room. I was not told I had to have everything out. I have a huge bedroom & there was still plenty of room to set the furniture in place. But they said they only work in an empty room and it was my fault for not reading the fine print on my contract. I called my sister & husband to come & be witness to how I was being treated. Al then began to insult my sister in law. In a way, I was glad to see they were still being ** while they were here. I was actually scared to have them in my home after it got so confrontational.

Ashley Outlet and Mattress Center - 9317 Atlantic Blvd. in Jax, FL - Sales Team Member, ** was very knowledgeable, considerate and the most helpful salesman I have ever met! At the end of the day we located an extra firm mattress at another retailer, but will recommend ** to family & friends.

Long story short, bought a table, with warranty. The table was later seen by two technicians who said they couldn’t fix the bubbly surface because it’s the material that causes that. Two months later I was able to get the credit for me to choose a different table. I choose a different table, different price (didn’t mind paying the difference). The new table and chairs arrive and the delivery guy rushes out of the door. When I checked the items I saw that they were damaged and I told the delivery guy. He stated that I had to contact the store which I did. JAIRO the manager was extremely rude. After speaking to corporate and many people from different departments, FINALLY I get an exchange.

Received today my complete king size bed without two boxes. There was no information from store that they will be delivering without same. We refused to sign the delivery slip and the delivery person very argumentative and threatened to take back everything. I did called the Sales at Brampton store (Canada) and they could not explain how this happened and said will check back. I can understand mistake but the delivery person employ of Ashley Furniture doesn't meet any professional standard of customer care. Even he was very rude to his colleague who came to deliver the furniture as he understood the complete situation. Sunil **

I purchased a king size bed March 19, 2019 paid in full. I was advised that delivery would be Friday April 19, 2019 due to the bed rails were pending. I received a call April 17th advising that my delivery was being cancelled and reschedules for Saturday April 27th due to the bed rails are still not end. Today I received a call again stating that my delivery is being cancelled and rescheduled for May 8th (2 weeks later) due to bed rails are not in the warehouse. I am beyond pissed, upset, disappointed and frustrated that my order is still pending bed rails when my order is in the exact status as when I originally placed the order 6 weeks ago.

We purchased a living room set and paid for it in full. The recliner turned out to be very uncomfortable so I was told the manager was going to call me and it never happened so I called him. When we spoke his customer service was more than just rude, it was downright UNPROFESSIONAL! I guess their company was sold or restructured so the warranty out the door wasn't 30 days. It was 14 days. With whatever company they're now utilizing they say that once it's in my house I own it! WTH? Never again. I can't even get in touch with corporate, they keep me on hold forever.

My biggest disappointment about this store is that they sell low quality furniture from Malaysia. It appears to be shipped to the U.S. in pieces and assembled here. I would have thought for the price the quality would have been better, but it does not seem to be any better than the cheap stuff you get at the discount stores that you bring home and assemble yourself.

Do not buy a bed from Ashley Furniture. They take weeks or months to deliver. Then they do not meet their delivery promise and will waste days of your time. In addition they do not deliver the correct order. They admitted logistics suck and are unable to control their delivery promises. Not to mention they deliver the incorrect bed then make you wait another month. They are nothing but trouble. Frustrating and a horrible store to deal with. RUN FAST AND FAR...GO TO MATTRESS FIRM... While waiting for Ashley to get my order correct, I ordered my Mother a bed from Mattress Firm. Mattress Firm delivered within days, on time and true to all their promises.

I always heard good reviews about Ashley Furniture in that they have good customer service and quality brand furniture - but I was certainly misled. We purchased a couch from there less than 2 months ago. On the day of delivery they told me they couldn’t fit the couch in after paying for delivery and they didn’t even try. They marked up all my walls (I moved into my place that day). I emailed and called to inquire about this and told me nothing could be done over the phone and when I emailed they told me they would get back to me and never did.

I purchased a sofa and loveseat in March 2017 with a 5 year protection plan. Now two years later, the seam from the backboard of the sofa starts to come apart. I called to schedule a repair and was told that they do not cover manufacture's defects. Basically, the plan is useless!! $120.00 down the toilet! I will never by from them again.

Please do not order from this company. Incompetence all around, from packing the product, shipping/coordinating delivery of the product, and dealing with errors, this company has proven that they cannot handle it. Order came in after 2 months with pieces missing, reported to the vendor who placed the order with Ashley (again), and I am still missing pieces. After 3 months I have a half assembled bed frame scattered throughout my room that is unable to be used. No one seems to want to take responsibility either, so my request for consumers is to avoid this company like the plague.

Short story, do not buy anything from Ashley Furniture. If you would like to know why then feel free to read the novel below... I purchased a sofa and loveseat from the Tigard, Oregon location on March 3rd. We chose to skip the delivery and pick up the couches ourselves. Drove close to 2 hours round trip to pick them up only to get home and realize they are the correct couches, but they do not match. One of them was made in China and one of them was made in Vietnam. The stitching on one couch is white and the other is dark brown. They also do not have matching feet. We called customer care and we were told we would have to drive back out to the warehouse to exchange the couch.

I wish I had taken the time to read all the reviews of Ashley before I wasted my time. I knew Ashley is considered a "cheap" brand of furniture, but I didn't realize the horrible customer service they continually have! I ordered a dresser online on 4/9. After no contact at all from the company, I called Ashley Customer service on 4/18 and was told the item would be in the warehouse by the weekend and would be delivered the following week. They said someone would call to schedule a time.

Buyer beware - worst customer service ever! Spent a fortune on 2 couches that were damaged when dropped off. Long story short - I am still dealing with trying to get new furniture 4 months later!! I am to the point where I'm going to dump the couches on the store's front door! I have spent countless hours on the phone and missed numerous days of work only to have the technician not even bother to show up. Just got off the phone AGAIN with their customer service and they have denied my claim to have the furniture replaced!! Seriously!?!? They have to attempt to fix it (for the umpteenth time) but they have no open times for the repair. What a bunch of crap! I have asked numerous times to speak to a supervisor and they NEVER call me back! Seriously go anywhere else to buy your furniture. Never would I ever recommend them!! Negative 5 stars at the least!

I have been holding for customer care for the past 4 hours and 51 minutes. What a joke! We have had our sofa for 8 months and the cushions in the recliner sections are falling through the bottom. This is the second day we have attempted to reach them. I guess the only way I will get a response is if I don’t make a payment! Very disgusted! BUYER BEWARE!!

Ashley's has good furniture. Just know what you are looking for, and the furniture fits you. No second chances. What you buy is what you get stuck with. Furniture store are not like Macy's where if you change your mind, you take it back or exchange it.

Bought living room set 2/1/19. The salesperson stated that most furniture is delivered within a week. 4 weeks go by and no communication from anyone. When I call I am told it will be two weeks. Again, 2 weeks go by and I call again and I am told it will be another two weeks. After 60 days go by I call again and am told that I could get a partial delivery, but the sofa and sofa table will be another month! I accept the partial delivery because I’ve been with furniture for more than two months. The lamps that I purchased were not the right lamps and one of them has a switch broken. Consumer relations, the local store and the delivery warehouse have done nothing but give me the runaround. I am now at 81 days still no sofa. Do not buy from Ashley Furniture. Their customer service and communication is a disaster. Buyer Beware!

My husband took me to Ashley to buy a new living room set. The set was on the showroom floor along with the tables I picked out. It took about 3 wks to get the set and the set has an opening in the corner of my couch with a board showing through. They told me they would send someone out to fix it. As stated the repair man came and decided they needed to either replace part of my couch or sent it away to be fixed. I got a callback with them telling me it's a set they no longer make or carry and they will have to fix it and I told them if they took the couch out of my house they will ruin it. As if there was not enough damage to it when they brought it at delivery. 3 weeks later not 1 phone call about my repair. Anyone who walks in my living room sees a hole with a board in my couch! It's a piece of junk and they really don't care.

Purchased furniture at Sears Outlet, we were very pleased with our choice. The price was fair and it was just what we were looking for. We had been looking for the furniture for a long time and finally found what we were looking for.

Bought a sofa, paid for set up, they use Enterprise Truck delivery with 2 young men, I watch them remove wrapping off sofa while in street. They should do this in the home, then they haul sofa upstairs to my apt. They call a representatives in my presence, said it's protocol customer must confirm thing/items okay. At first glance I say, "So far yes." then 1 guy asking me to go online to give a review at wecare@shopashley.com and gives me his name asking for a review, then makes a comment, "You have a beautiful place and you beautiful." This was unacceptable to say to a customer, their job is to deliver and set up!!

I don't like writing reviews because every experience is different. This is the WORST experience I have had with buying furniture. Purchase almost 8 weeks ago still haven't received it! Always excuses to why it hasn't been delivered. Salesperson nice, everyone else is NOT professional, the sales manager thought this was a joke! Called yesterday said sofa and chair will be delivered May 4 and coffee won't come until the 17th. I will never recommend any to buy furniture from this place. Going in and CANCELLING order!!!!

Worst experience I have EVER had dealing with ANY company. I say that wholeheartedly. I spent so much money with them furnishing my empty new apartment after my big move, set my delivery dates a MONTH in advance on purpose! Wanted to be completely prepared to set up all furniture when moved in, then leave for vacation shortly after the delivery date. Delivery date comes, ecstatic for my new stuff would be an understatement. Delivery guys come with my new sectional, king bed frame, nightstands, and dresser. Although, they did not have my mattress for my bed (definitely MOST excited for this, been sleeping on the floor).

I have purchased THREE couches from Ashley Furniture in less than 11 years. Let's get to the point: PROS - Affordable, Fast process, Nice looking (But this is deceiving.. They're poor quality.). CONS - Lasts ONLY 3-4 years, max, Customer support is A W F U L! Keep in mind I have no pets and no children and I promise you, the couches do NOT last. They are cheap but there is a reason they're cheap. If you want to spend <1k every couple years, this is the place for you, and for me, that was okay for a few years but after countless HORRIBLE experiences with customer service, I am finally 100% done!

Worse experience ever. After done pay my furniture I won’t buy anything from Ashley. I don’t even know where to start but in short it took 3 months to receive my sofa and 2 more months received ottoman and came out defect. Call customer services, when I talked with them they said they will send someone with stuffing to fix my ottoman but they send it with UPS. I’m just done with them.

The sales associate had no knowledge of furniture. Sales person had name fill out information behind counter on their computer which that is her job. They wouldn't accommodate us as to delivering. We had to load their truck. We had to wait 2x for correct furniture. The furniture is damaged and they would not replace. There's only 2 adult seniors living in house. We don't use furniture. Overpriced. Is not real. I am mentioning the Quakertown PA Ashley store.

The customer service is terrible and under performing, the products are overpriced and I can’t stress enough how bad the customer service. The furniture is poorly built. We will never purchase from them again!

Will never going to choose Ashley for any kind of purchase. We bought 5 piece of furniture. We spent around 5000 for that and they gave us ** king size bed. First delivery people damage our bed then we got wrong uneven drawer of bed so we request for another set. It took 2 months to get the set of drawer and when we open the box they sent us wrong drawer frame so we called again to get another one. Now it's gonna take another 1 month. This is very frustrating choose Ashley. It's been 5 months. We still surviving from these stupid repairs.

Last December, I bought full-sized sleigh bed from Ashley. Within weeks -- even though I only weigh 135 lbs -- the bed began to bow on the sides and has to be supported with bricks. Undoubtedly, an inferior product.

WILL NEVER BUY FROM ASHLEY AGAIN!!! Purchased 4 pieces for my family room. My salesperson was fine. My BAD experience came with the delivery company, which is a 3rd party company. The drivers came in and proceeded to take apart my storm door. My daughter suggested they use a planter on my front stoop to hold the door open. No one asked for them to take the door apart. It was unnecessary. The pieces for my storm door were left on the floor in my foyer. The furniture was delivered. I inspected the furniture and spoke to a representative on the phone that the furniture was fine. The drivers headed to the front door, quickly. I then walked to the front door and to my surprise, the door was wide open and the storm door pieces just lying there.

Great variety of high quality furniture. I love there is matching sets or there is unique single items. Soft couches and firm couches. The store is clean and the sales staff was not pushy at all. They helped me with my needs and what kind of things I was looking for to go with the decor I already had in my home.

Do not buy from Ashley. Purchased sofa and loveseat in March of 2015. At the time I specifically asked if wear and tear are covered by the warranty, I was assured it was. 2 years later had numerous rips and tears due to normal kids use. I called the warranty company and was told it is poor quality material and not covered. I contacted Ashley directly after that in Nov 2018. It took me over a month of emailing pictures and calling to get them to even talk to me. First they said they could not help me because I did not have a serial number on the couch! I had the receipt! The serial number was removed by Ashley furniture prior to delivery!

I went to Ashley's with my 93-year-old grandfather last month to help him purchase a sofa, loveseat, and bed with mattress and box spring. We later found out that the sofa and loveseat would be too big for our space so we came in again at the right amount of time to cancel it and swap it out with something else since they said we could not get a refund on the purchase. When this happened, we told them we didn't even know if we wanted the bed yet so to hold off on that delivery because we might swap that out with something else too after the loveseat and sofa is delivered.

One of the worst experiences I’ve ever had. We purchased here other times and the staff at the Poughkeepsie store were totally unprofessional. They asked me to email my credit card to them then wanted me to sign a credit card authorization form even tho I was in the store. I spent hours in the store with Adam and he didn’t even step up or open his mouth to help us out. I will post this review everywhere I can. Also prices marked are not the prices if you're not financing through them.

Ashley Furniture appears to be a great store full of beautiful products when you walk in. When you walk out, they'll have your money and you will have a promised delivery date. That's the end of any satisfaction. We spent a good amount of time learning about and buying a king-sized Tempur-Pedic mattress and king-sized adjustable base for it, totaling $8500. THAT'S A LOT OF MONEY! Delivery date comes and I am home, mattress stripped and plastic wrapped (as I was told they would only take it if I had it wrapped), at the designated time for delivery, my phone rings and I am told the base is not in stock, so they rescheduled my delivery for the following Saturday.

This experience has been absolutely horrible. If I could give negative stars I would. I purchased furniture on March 7th...it is now April 12th. I was supposed to have my furniture finally delivered tomorrow. They wait until the last minute (today) to tell me that they don’t have my living room furniture in stock and that I should not expect my furniture until May 1st. I am hosting my in-laws for Easter and now have no furniture. We just bought our house and this was supposed to be our house warming party and I will not have a living room because of them. What’s worse is the manager (Sohel) has the audacity to say that for my inconvenience he will give me a $100 gift card. I’m beyond insulted and absolutely furious with this customer service. I would never buy from this company again.

A 1 star is more than they deserve. We started this journey in August of 2018. We ordered a $3,000 leather sectional. It took 6 weeks to receive all but one of the pieces. I called several times only to find it was in the Tyler warehouse and it would be another 2 weeks before I would receive it. I arranged to pick it up with my truck. When I picked it up it was ripped. There were issues with each part including mismatched pieces. They agreed to replace all pieces and deliver a new one. The replacement was received several weeks later. One of the power recliners quit working within a week. They could not replace the second one because it was discontinued. At this point we asked to get our money back.

The sales person we had was awesome very friendly and gave us a great deal. We had to wait 4 weeks for furniture but wasnt an issue because we had to paint. Come delivery day they had 3 pieces... We ordered 4. The piece that connects the couch didnt make it. After talking to them that day, and 2 other days we were scheduled for next saturday. Now I call and it's both going to be till 4 days from now. And they had NO record of my call from the actual day of delivery. Advice - DO NOT USE their delivery service. Get a U-Haul and go get it yourself. I would give them zero stars. Horrible experience!

First order was done at the end of March (couch, loveseat, wing crack chair) couch came with a tear in it. I refused delivery although they advised me not to. Had to fight to get the correct couch deliveries. That should have been a big red flag. March 17 Found a dining/breakfast table I liked and decided I needed a second wing back chair. Did a delayed delivery until April 12 because of our moving schedule. Table came fine, chair arrived with NO LEGS. NONE. Driver gets on the phone with the warehouse. They assure me they will send legs out today or first thing tomorrow. So I accept delivery with the note that the item was defective. Been on the phone all day to confirm delivery tomorrow of legs.

I look online first then call my nearest store and they have always either met online prices or actually offered me better deals, plus their return policy with warranty on all products is outstanding. I have been buying furniture at Ashley since moving here from Calif in 2010. Everything in my home is Ashley. Wouldn't buy anywhere else. Great service, delivery always or even earlier than quoted and contact with drivers is outstanding also.

Purchased $700 Rug. Had it down for 3 weeks. Started coming apart. Called Ashley to complain. Have been told twice someone would get back with me. It hasn’t happened. I will never buy there again. There are 628 complaints against them and they don’t have any higher than a 1 Star. I understand why.

The only problem we had is it was sort of like going to buy a car - somebody on you all the time. Always the what if’s, how about this and how about that. This may be good for some but I know what I like. Let me breathe!

Our Sofa came with blemish on 1 cushion when delivered and was told it would be corrected. When repair company got here to repair (I stayed home from work just to have this taken care of), he asked for the cushion cover to repair it. I was dumbfounded by this (to say the least). I was shocked because we weren't even told about it needing to be sent, never mind that... NO part was ever sent to us. Stupidly, I purchased the Premium Protection Plan which at the time seemed a good idea however, if this is how Ashley does its business, I don't expect my furniture will ever be repaired (if needed) in a reasonable time.

While it's nice that they greet you when you come in unlike other places where you can’t find a rep to help you and they have a nice selection at reasonable prices I would NOT recommend this place. The table we wanted was on back order at the beginning of March and told it would definitely be delivered by 4/9 but "probably before that" and told they deliver every day and will work around our schedule. Now it is the 12th and not here. So not only NOT early but late and now being told they don’t deliver on Sundays and Mondays and won’t work with our schedule. Would rather not have the table than deal with this headache. The reps at Ashley will tell you whatever they need to tell you to close a sale. Then they will not honor their word. Do not trust them. Do not buy from them. Buyer beware.

If I could give negative 1000 stars I would! They said my sofa was coming in today, so we got rid of our couch and took the day off from work. BUT NOPE! I called and apparently there is a delay in the manufacturing so it won't be in until 3 weeks later. I'm late SERIOUSLY? Where the ** was my notification or update. No one cared enough to let a customer know about her purchase! It was not a cheap purchase and to be honest with you I didn't even really like the look of the couch. I called customer service and they couldn't even offer a discount or a waive off the delivery fee. So I told them to give me an immediate refund. I'll take my money elsewhere!

STAY AWAY FROM THIS FURNITURE COMPANY! We bought a Leather Recliner Couches - 3 and 2 seaters back in mid February. After all set and done with delivery fee, extended warranty of 5 years, we paid close to $4K. All sweet and sugar coated sales talking, of course. When they delivered, there were SCRATCHES on both LEATHER couches, according to the delivery staff, "oh it's just from the strap". It is leather material, so scratch is a scratch. And one of the power recline panel covers is cracked, we found out 2days later. We called the same day, 2 hours after delivery to have it fixed and them do something about it. So they sent a "Technician" 3 weeks later (Mar 8, 2019) to SPRAY PAINT it that made it worse than what it is. How would you fix a leather scratch using paint??? Jeeez! Technician sent a report that a replacement is needed actually.

My wife and I purchased our dining room and living room at Ashley's. We've had previous pleasant experiences with ASHLEY FURNITURE and we (again) made the right decision by returning to the store. Customer service is always top notch and the 'sales' people are more than willing to assist you, no matter what you're shopping for! If EVER the need arises, I'd have absolutely no problem going back to ASHLEY for another pleasurable shopping experience! And no, I'm retired and never worked there.

We ordered a sectional from Ashley Furniture. When it was delivered one of the pieces had a black stain on it and another piece was not level when hooked to the to the loveseat next to it. I sent both pieces back. I then set up another delivery date. When the two pieces were delivered the second time, the store sent a chaise lounge instead of the left arm loveseat so I sent it back to the store. They also didn’t hook the centerpiece to the rest of the sectional. I then set up a third delivery. I told them that would not be available until after 4:30. Since they had messed up twice I was guaranteed a delivery after 4:30. The delivery drivers showed up an hour and a half early. They said they saw the note that I wasn’t available until after 4:30, but they would not wait nor bring it back. I called customer service and asked to speak with a store manager, but was told he won’t be back in for another two days.

This company has the most horrible customer service ever!! They took advantage from me since English is not my first language and the customer representative I talked to was being extremely rude! They questioned if I read, and said I was being ridiculous just because I needed to talk to a supervisor. And I cannot get to talk to any of the supervisors as a customer of them, this was ridiculous.

Purchased love seat, and sleeper sofa. Sleeper sofa and love seat have staples, nails, and sharp objects that were poorly installed. Sleeper memory foam is flat and uncomfortable. Poor craftsmanship. Have had to use duct tape to cover rips that formed because of the exposed nails.

I had purchased my furniture at the end of January and had taken delivery at month’s end. They had delivered me a damaged couch and I accepted to have a new one delivered. Come to find out when they were delivering my new couch it was instead a love seat. This is all back in February. I call back a few weeks later to see when I should expect my new couch and come to find out they ordered me another love seat. It’s now April and I still have no couch at all that I had purchased. Talking to customer service management they tell me they did me a favor by replacing the couch free of charge and giving me a $100 in store credit.

We purchased a loft bed from the Capital Blvd. store in the beginning of March. I explained then to the salesman I had done business with Rooms To Go for years but because of a recent delivery that went very bad I would not buy from them anymore. I was told not to worry that Ashley Furniture had hired a new logistics company with professional installers and would not have any issues. The furniture was delivered on March 21st. My wife and mom were home for this delivery as I could not be because of work. During the delivery my Mom questioned the installers about several loose bolts and handles being put on the chest of drawers. For the chest of drawers she was told that was not their job and responsibility of the homeowner.

This has been the worst experience of my life! Customer service is a joke! If you enjoy spending hours on the phone sitting on hold waiting to talk to someone who cannot help you and says they will get back to you but never does, this is the store for you! If you enjoying taking off work to wait for deliveries that never show up, then this is the store for you!! If not, DO NOT SHOP AT ASHLEY FURNITURE! WORST COMPANY I HAVE EVER DEALT WITH IN MY LIFE!!

I purchased an oversized sectional sofa and extended warranty. Within the first days, the corner section began creaking and the wood underneath the arm rest had shifted. Upon calling for a fix, I was told that there were no appointments for over 2 weeks! Finally, when my appointment day came, a repair technician determined that there was no problem. Unsatisfied, I contacted Ashley for a return and refund, but was told that it was beyond the return period. Of course it was when I had to wait 2 weeks for an appointment! I contacted Corporate and the CEO on LinkedIn to no avail! Steer clear of this company, there is no warranty and there is no customer service, not even for military Veterans and their families!!! What a shame!

I placed my order 2/11/19. Finally received a phone call two weeks ago to let me know the items had arrived at the warehouse and would be delivered. Just received another phone call that items were damaged and it would be another 2-4 weeks before receiving the undamaged items to have the full sectional that I had ordered. We were supposed to receive the full order tomorrow (4/9/2019) so I had gotten rid of our old furniture this morning for work. So now we are stuck without a full set of furniture for another month. Very disappointed in this process and I hope it is worth the wait once we finally get our furniture!

We bought a power recliner from the Ashley outlet store days before I was scheduled for major back surgery. We thought it would be a great place for me to spend some of my recovery time. My husband picked the chair up the day before I had to be at the hospital. The chair came in four pieces. We could easily put the pieces together, but he could not figure out how to connect the electrical parts within the chair, because the directions, that came in the box , did not match the chair we had. We called the sales guy immediately and he told us a warehouse guy would be glad to come out the next day to help us. I explained that I was going to the hospital the next day, so it would have to be about a week later. He said, "Ok, no problem. We’ll set it up for then".

The customer service rep was great. She knew the product I was inquiring about and did not push anything else. The recliner is very comfortable and sturdy. The delivery personnel were very professional. I would highly recommend.

We ordered a king bedroom set and was delivered a queen even though we noticed the mistake and had to call them two or three times about it. We were assured it would be the right one, king, delivered!! Nope, wrong! I called and the sales lady told us to accept everything and refuse the bed so we did. I asked where the TV stand I ordered was. Well, of course they didn’t know anything about it. The saleswoman must have been having a bad day because we told her to order it at least 5 or 6 times. I called and asked to speak to the manager twice. I was told he was talking to another customer and he would call me back. I figured after at least two hours when he hadn’t called I would call back.

Once you purchase furniture from them, you are stuck. They do not take back even if came with defect. I bought a set of table and chairs from them and they took two month to deliver. The guy that deliver the chair was sneaky and put the chair that had a huge scratch on it hiding behind the table where I could not see it. I call them to replace the chair. They tell me that a technician has to come to my house, inconvenience me, and see if there is a way to fix the chair. ARE YOU KIDDING ME? FIX the chair, they should replace the chair. Once I pay this off, I will close the account with them, and go to a different furniture store. I am complaining to BBB also.

Wish I read the reviews before buying from Ashley's. Bought a dining room table 3 weeks ago. Upon delivery the table was broken in the corner. Saturday late, couldn't contact them to go from there. Called them Monday, they rescheduled for 4/6/2019 between 4:30 - 7:30 and no sign of anybody. Not even a damn call!! This company is a total joke!! Should of known better.

We bought two leather love seats from the Laguna Hills Ashley Furniture store. When they were delivered, they had a strong odor to them. We were told that they had just been taken out of the wrapping and that the smell would soon go away. After a week of noxious odors in our house, we have been talking with Ashley's representatives regarding getting these pieces removed from our home and getting our refund. David promised to get a truck out to pick up the offensive smelling love seats on Friday.

I ordered a Lane recliner/sofa with heat and message which took a couple months to come from the factory. When it finally arrived I soon discovered the heat on one side did not work. Ashley picked it up and repaired it but I was without my new sofa for another 2-3 weeks. Then the power supply stopped working. Ashley provided me with a new one at no cost. Although Lane's workmanship seems a little substandard (as the sofa is on the flimsy side), Ashley store in Show Low did everything in their power to make things finally work.

I bought a sofa from the Clearwater Florida store 2 months ago. After 2 weeks the sofa made a noise when you sat on the middle cushion. They sent a third party tech out who said it was wood rubbing and so she put 2 pieces of cloth underneath and that seemed to help but then 2 weeks after that it started making a noise again so they sent the same tech back out and after she checked it out she said there was nothing else she could do so I went to the store and talked to the manager and he would not do anything so I called called corporate and was told they would send one of their Ashley techs out so they did and he said it was the bottom backrest brace flexing and rubbing on the trampoline straps..

Furniture delivered 2/22/19. Dresser damaged and drawers won’t open or close. Service technician came out March 8. Unable to repair and informed me he had to order parts that would take 5-7 business days. No phone call or follow up. I called service March 16, held for 30 minutes, to be informed that parts were ordered and tech should have contacted me. Waited to be contacted. March 23rd, I called again. Fifteen minutes later informed no tech should have called me but rather customer service. Regardless, parts ordered but with wrong address. Furniture was delivered to correct address so unsure why parts would be sent to a former. Was assured someone would follow up with me on status. Today is April 3rd.... Nothing. Send me another dresser or refund my money. Very disappointed.

They had what we wanted, when we wanted it. Excellent salesman, he spent hours with us to find just what we wanted in the color my wife desired. He set up delivery and gave us cash discount coupons for a future purchase. We have in the past and will again buy from them.

Purchased a sofa sectional and were talked into the protection plan as it "covers everything" according to the salesperson. Well the seam let loose on the top where the cushion connects to the back. Took 2 months and were told seams were not covered in the plan. My husband and I live by ourselves and in no way was this piece abused in any way. Just defective stitching/material. Can't believe with the cost of the plan this isn't covered.

I should have read these reviews prior to going to Ashley Furniture! First of all purchased a bed with adjustable base and was told we have 30 days to try it and if not satisfied we could return it for an exchange from the store. When we returned it we were told the difference and that we could shop to that difference. Then all of a sudden after the sales person checked with the manager the difference changed to half as much! We were stuck in a place where we had to purchase something that day and were losing half of our return. We were not allowed to purchase anything on sale. We had to pay the retail price? We were being punished!

I bought a mechanical bed, mattress, sofa bed and recliner chair from the Draper Utah store. The sales person was new, nonetheless he told me the mattress could be brought back as long as we tried it out for at least 30 days, but not more than 100 days. After sleeping on it less than 2 weeks, I had shoulder, neck and back pain. I've never had that before. The mechanical bed is noisy and 1 of 3 times wouldn't go down all the way. I looked online for the official policy on bringing back mattresses. It said basically what the salesperson did. Additionally, the sofa bed was bought for my son to sleep on. He said he couldn't sleep on it. It was uncomfortable. We put a foam topper on it, but it didn't help much. The recliner chair was poor quality for what I paid for it.

I bought a reclining leather sofa and loveseat that within 6 months the cushions you sit on flattened out so bad that I almost can't get up out of my seat and I can feel the boards of this sofa behind my niece on the back of my legs when I sit on it and they want to just give me the same sofa and I told them if this happened in 6 months what makes you think the new one you're bringing me isn't going to do the same exact thing? Because I know they did not change the quality or style of the cushion inside so basically I got ripped off and will never buy anything from there ever again.

I recently bought a bed frame there with the drawers on the bottom. The sales person promised me that the mattress I purchased would fit just like the one on the showcase. When I got it it was so tall I couldn’t even get into the bed and when I talk to the store they were rude and caring and their comment was, "too bad so sad." once you order it is in your house it’s yours they don’t care what she paid for it I will never never buy anything from Ashley Furniture. Again their quality is terrible. This service is horrible and they don’t care.

I'm building a home. So have been shopping for new furniture. Went to the Ashley store in Bristol, where I met Brittney, she help me pick out a lot of great things for my new home, I've been very pleased with everything.

It took 2 months to get my sectional and the chaise had a snag in it. My armless chairs missing the legs and the material on the back was real loose. So now I have to wait another month to get the chaise replaced and at least 1-2 weeks or more to get the material on the back of the couch replaced. The worse customer service I have ever had and they seem to not care.

To the CEO of the company... I'd like to share my experience with your company and let you know that I've spent thousands of dollars here and will NEVER be back... I had a warranty on my bedroom set and a nightstand of mine became damaged. I called the warranty company in December and they came out mid-January, decided it can't be fixed and it would be replaced. On January 21 I received an email confirming authorization to have the nightstand replaced. By both Montage AND Ashley Furniture Corporate (spoke with Karen and Wade several times), I got the run around. First it wasn't in stock, then Montage was waiting on Ashley to release money, then it would take 4-6 weeks to ship. Then someone lied and it was actually never processed, then it was in stock then out of stock. I finally dealt directly with Ashley who kept stalling and stalling.

We bought a mattress with boxspring from Ashley home store. In just few months it started sinking from some points. Bumps and depressions appeared all over the mattress. Upon complaint the person visited and took photographs and when he removed the mattress it appeared that boxspring was also broken which was quite strange.

Please don’t purchase furniture online, I’m so hurt. I was sent a broken table with scratches all over it and Ashley will not refund me my money. I paid $370 in total for the table. I’m so mad. Never again. I pray this doesn’t happen to no one else. Not to mentioned the customer service is so rude over phone and liars. I just advise you to be careful if you ordering online from the company cause you never know what you going to get. The pictures online looks nothing like what you will actually received.

I made the unfortunate mistake of purchasing a couch from Ashley Furniture Tukwila WA almost two weeks ago. I had driven my truck to the store with my roommate to look at couches as we were hoping we may actually leave the store with one. We found the exact couch we wanted and we are saddened to hear that it will have to be delayed till Saturday (5 days) but will be available at the warehouse for pick up then. We let them know we have guests coming into town on Sunday so the timing for the couches could not be more perfect. We just want to make sure our out of town guests have a place to sit. Saturday rolls around and I still have not heard anything from Ashley so I take matters into my own hands and call the store to find out if the furniture is available for pickup.

I searched the couch I wanted online. Went in to my local store and they ordered my couch. I searched all the furniture stores in my city. Ashley had the best looking and prices of all. The staff was very nice and we will shop there in the future.

I ordered a queen mattress to be sent to my address that has a terrace address and not a street. I know not to put street on anything I deliver because Street would take it to a address with the same numbers but not terrace. I didn’t realize when I placed my order that the Ashley furniture website changed it to Street Street. I'm waiting for my mattress and it’s delivered to the Street by UPS and this individual signed for it.

In June 2018 I purchased my son a new bedroom set from Ashley Home Furniture at their Atlanta, GA location. I was charged twice on June 6th and then again June 7th of 2018 for the same dollar amount. I have been in contact with the store since I received my first credit card statement along with speaking with the Credit Card Company and Ashley Furniture Corporate office. My issue as of today still has not been resolved and I have gone back and forth with the company and their authorized credit card company.

Where do I start first? First couldn't track my order from day one. Was told my order would be here on the 27th. Remind you I ordered on the 13th of March 2019. Card was charged and money was deducted out my account then I didn't receive no email confirmation then contacted them on the 22 of March. Said it would be delivered on the 27. Ok. Now on the 27th Kyra the supervisor or whatever you wanna call said money was sent back on the 18th and my order was cancelled on the 25th. And when I talk to them on the 27th I spoke to 4 different people that couldn't find my order.

Before you buy make sure you want it, because if you cancel the order before they deliver the product they will charge you 10 percent restocking fee!!! I will never step in a Ashley store ever again. Been a customer for over 15 years, and they don't care about you. Just about the money.

Ashley Furniture does not care about their customers whatsoever. All they care about is getting their money at all cost. I had ordered a couch/loveseat combination on Saturday March 16 for a whopping $3500 set for delivery all the way on April 30, I know shame on me. My wife and I found a nicer set at another location for an incredibly lower amount. I also measured and realized that the set I ordered wouldn't even fit in the spot I intended to put it. I go into Ashley Furniture and tell them my issue and they required a 30% "restocking fee."

Never ever get a credit card from Ashley Furniture. I got their credit card and bought some furniture. But I made all my payments through Chase credit card. Just after 1 month of purchase, they closed my card, which affected my credit score. I approached Ashley for this issue, they say, "It's not in our hands, we didn't do it." If it's not in your hand then why do you encourage customers to apply for credit card.

I ordered a dresser for my daughter's birthday. It is the only thing she wanted... a brand new dresser. We took her to Ashley to pick one out. We paid for it and were told to call a number to schedule delivery. I called. They told me it would take two and half weeks before they could deliver it. I thought that was a little long to wait, but went with the flow. They also told me someone 18 years and older needed to be here for the delivery. I took the date off work, so I could be home for the delivery.

Ashley Furniture... This company is the worst furniture company, Tracy ** is in corporate office, she is the very Rude! Unprofessional! After I have repeatedly took days off work, the furniture never came. 2 months later it finally came damaged! And used, my attention was directed to - Tracy **, who told me, "You should not have shopped at our store. There’s nothing we can do," and also said, “No refund." And then threaten me to take them to court. After research, I found out some stores are Franchise and some are Corporate own, the one I am referring to is franchise. TERRIBLE!!! Do your homework.

Bought Ashley sofa and loveseat about 5 years ago in the new Durablend Material that they told us would wear almost like real leather. This set sits in a room that is rarely ever used, so it is not worn from overuse. The sofa is now peeling like crazy. Little pieces of durablend cover your clothes if you sit on the sofa. The sofa looks horrible. I went to The store where purchased to see if there was any recall or discount offered toward new furniture to replace this crap and was told they are very aware of the problem because everyone who purchased these sets had the same problem and complained, but nothing they can do about it. It was just bad fabric. Also found out they are still selling furniture made of Durablend. I will never purchase Ashley furniture again, nor will I ever buy from Same store again. Terrible customer service. If you spend $2500 on furniture, it should last a few years.

Mattress set advertised at just over $200. At the end my $200 totaled just under $550 and I opted for no extras and no delivery. Well deposit amount was $40 something. Paid that and week later made a $250 payment. Suddenly circumstances beyond my control caused me to cancel my layaway and was promptly informed that I wasn't going to be refunded my deposit. Wow. But I said, "Fine." Sales rep on the phone told me I would be refunded my payment onto my card so 3 days later sales rep calls me, informs me of a rule they apparently have on my order that upon cancellation no refunds, no exceptions. Instead I would be issued a store credit which obviously even the rep had no knowledge of that rule and therefore didn't tell me about it until 3 days after he had said I would be refunded.

I ordered online through the Ashley website confirming a requested delivery date. A few days after the purchase, I received an email confirmation stating that the furniture would arrive on the date I chose. The day before the furniture was suppose to be delivered, I received an automated call stating that the furniture would be delivered 4 day after the original date. I was very disappointed and decided to call customer service. Unfortunately, they kept transferring the call and refused to accept fault and fix the issue. I will never order from this place again.

After an absurd amount of phone calls over the past 5 months I am left with using social media as the only way to get Ashley Furniture’s attention in hopes of them finally doing the right thing. On August 30th my mother ordered me a new bedroom set. We finally received the furniture on October 11th and it was extremely damaged. Dents filled the headboard and footboard, the nightstand wasn’t level, anyone could tell it was crooked with the naked eye, and we couldn’t even open the drawers on my dresser which had chips all over it as well.

The Carle Place store is the worst. Do not deal with them. Stephen salesperson, Chris Manager, Jose another manager, All the way to Angelo they are a rip off. They lie. The list goes on and on stay away from this store!!! They give you one price charged a card a different price! Told us delivery would be a Thursday. Delivery never came then it came it was the wrong items! They will not resolve the issue and you call and call and just keep getting the runaround! DO NOT BUY FROM CARLE PLACE ASHLEY FURNITURE STORE!

I purchased a sofa and sofa chair from Ashley Furniture. The first issued was on delivery day when the incorrect sofa color was delivered. I had taken off work to be there for the 4 hour delivery window. Now I had to take off an additional 4 hour time period to receive the correct delivery. During my initial pitched, I also purchased the 3 Year Stain Removal package for approximately $140. It was explained to me that if a stain cannot be removed by the professional they will send out “a replacement”, as in a whole replacement, to my understanding.

Bought a power reclining sofa and loveseat for $2,000+. The sofa stopped working the day it was delivered and is stuck in the reclining position. Customer service was rude and said they would return call, did not. Called back the following day. They will take a week to send someone out to fix it. I have an entire home to furnish, time to look elsewhere. 1330 N Town East Blvd location in Mesquite, Tx.

After waiting 3 weeks for sofa wich cost 1000$, they come to the door we live in 6th. The sofa was big and they couldn’t take it by the elevator. So they start taking picture of measurements of the sofa and elevator and they said we can’t do more than 3 floors. Where was stated that you don’t do 6 floors. We gave them the address so they should ask, "You live in 6 floor. We can’t sell you." So they are, "We can’t. It heavy." They are about to leave. My husband call them and said, "Can you do it? I will pay 150$ Cash for you guys," they did it in 5 min. Not heavy anymore. The worst company. I make sure not to buy again light or heavy from you. So we end up paying 1150$ for sofa.

I had my loveseat delivered and a week later I noticed a small tear on the back. So Slumberland referred me to contact Ashley customer service and file a claim. A week later they told me I was past the 5 days and there is nothing they can do, great customer service. SOL!

First of all, their website cannot accept APPLE devices so after trying to purchase for several days I was told the issue is because the website cannot process orders when placed through an Apple computer, phone, or tablet. I finally placed the order from a friend's laptop and now it's been a week of trying to confirm our delivery (when we already selected our date at checkout!) and I waited on hold TWICE for 1 hour just for a representative to pick up the phone. Worst customer service who are completely unresponsive and inconsiderate of their customers' time.

After waiting two weeks for a dining set to come in I'm told I need to drive 30 miles away to another store to pick it up. Now I'm canceling the order. I'm told I have to wait another 10 days for my refund to be put on my card. Come on. Are you kidding me? What kind of business operates like this? A crappy one. That's what kind. The salesman are like vultures. They don't have anything in stock and the employees have no clue as to what time they even woke up in the morning. Do yourself a favor and pass this store by.

I purchase what I was told was a leather sectional sofa. Well, to begin with it? It’s not 100% leather. We bought this in May of 2018. By October we saw out of 6 pieces 4 of them had worn marks where the color was rubbing off. The 2 that my husband and I sit on, areas our heads hit and where the back of our knees hit when they're not reclined. I have made so many phone calls. I’ve lost count. Someone came out and took pictures. I had to call after weeks of not hearing anything. They had no information on his pictures.

I went to Ashley store in Reno NV to make my very first purchase of the Realyn bed and dresser and a tv stand. I had a great experience buying the furniture but after that a very horrible experience. My furniture arrived the date that they told me it would but my bed came with two left legs so they could not put it together and they left it in pieces. My dresser was delivered with a broken drawer. The slider was broken and my tv stand well that was so cracked and broken that they didn’t bother to put it together and I completely refused it. So all of my purchase that came to over 2000 dollars I paid full in cash all came broken or missing pieces so nothing was usable. So now I’m stuck with bed parts sitting in my room and my brand new 70 inch tv I bought that I had delivered the same day sitting still packed because I have nothing to put it on.

I ordered a couch online after going to look at it in store. Not only was the marked price twice as much as what was listed on their site but they lied about knocking on my door. First my door was open, second I kept watch for the truck, and third I have small dogs that would have barked had he come to the door. When I tried to cancel my order they said I had to go into the store. I told them I bought the couch online. After wasting 30 minutes on hold they finally cancelled my order. I had planned on going in and buying another more expensive couch this week but that isn't happening now. DO NOT BUY FROM THIS COMPANY. THEY ARE DISHONEST AS WELL AS INCOMPETENT.

Purchased Halel sectional 5/29/18; delivered 7/28/18 missing console electrical cord. Call 301-782-3800 told to take pictures of unit and submit to customer service. It took multiple calls before a serviceman came to my home on 11/10/18. He too submitted pictures electronically and told them all I needed was the cord. I was told the cord would be sent to my home. As of this writing I have call the Customer Service Department over 15 times being told Ms. ** is not available, away from her desk or on lunch.

Ashley HomeStore reviews. REVIEWS FROM THE WEB. 4.8/5 Facebook · 124 votes. GOOGLE REVIEW SUMMARY. 5. 4. 3. 2. 1. 4.5. 414 reviews. GOOGLE REVIEWS. Most relevant. Brittany **. Brittany **. Local Guide · 26 reviews · 159 photos. Just now. If I could give 0 stars, along with returning my very first sofa that I purchased from this store, I would! I had a pleasant experience in store, followed by a delivery team who failed to bring the legs to the sofa portion of my sectional when it was delivered. My husband and I had to sit in bed because that was our one piece of furniture that we were told not to use for the night. After about 2 weeks, the sofa cushions began dipping into the back of the sofa, and I notice that the fabric wasn't meeting in the corners, exposing the wooden frame.

I picked out and paid, in full, for my furniture (couch, ottoman & rocker recliner) on January 31, 2019. I was told my furniture would be ready by February 18, 2019. I paid the extra $100 for delivery and setup. I was so excited to be getting my house back together after going through the horrendous experience known as Hurricane Florence. Anxious as I was, I called a day or two before just to inquire. I had close family due to arrive in town whom I had little to no contact with since the storm. I was told my furniture was delayed for whatever reason. I was then given a date of February 28, 2019. I was hung up on when I called with questions regarding the prolonged wait. Needless to say I was given a third date, which was unknown but "on the way from the factory".

In late 1/19, I purchased a Realyn dresser and 2 matching nightstands. Today, 3/14/19, I FINALLY got done with Ashley Homestore, Newnan GA, and I will NEVER EVER WALK INTO ANOTHER ASHLEY HOMESTORE AGAIN! The first delivery revealed one nightstand with a broken drawer, and the large dresser had one drawer with a broken sliding track. After too many weeks of waiting for a second delivery, I was brought ANOTHER damaged dresser. The second nightstand also had a defect, but the delivery guy was able to “rig” it by taking good parts from the first one, and bolting it to the second nightstand! We have made 3 trips to this store since original purchase, and each time, the “buck kept being passed!” Six delivery guys, two per delivery, have all felt so sorry for us, but ALL SIX have admitted they hear these same frustrated remarks from customers EVERY SINGLE DAY!

Purchased a split king Tempur-Pedic mattress set and Tempur-Pedic Ergo base. I also purchased a king bed frame set. After I checked the sales receipt I found they had charged me 1449.00 for the bed frame and it was listed at 804.00 on the website. Needless to say, the store wouldn't handle the problem and put me in touch with corporate which was a joke. I will not enter this store again or buy anything from Ashley Furniture in Abilene, TX again.

Received table. Notice side of table broken after the delivery men left. Call right away. Not much help from them. Said we have to wait for a serviceman to come and look at it to see if it can be repaired before they can replace. We have to wait over a month before a service tech can come out to look at it. We spent well over 3000.00 dollars of furniture and nothing but problems with this company. Terrible service. I gave one star but it should be no stars. Would not recommend this furniture store to anybody. You would think you could speak to somebody higher up but you can’t. Please help!!! 3/14/19.

I am writing again to inform you that I need for a member of upper management (District manager, Regional manager) to call me with regards to my furniture being delivered in poor standing condition and not being able to be resolved in a reasonable amount of time considering that I've been generously understanding and abundantly patient but met with much disrespect to my time and deplorable customer service. It is not acceptable that there is an outright lack of execution of quality assurance protocols and over company guidelines as set forth by Ashley's.

I recently purchased sofa and accent chair from Ashley Furniture store In Oly. This was Feb. 2019. The salesman was very nice and knew his lines very well. We found what we wanted and went to close the deal and get things set up for delivery, The salesmen said, "Yes we have both pieces in warehouse so no problem making delivery." Since they can’t deliver after I get off work someone had to be there to receive furniture on the delivery day which was about a week away and someone would send a confirmation notice on delivery date. I told salesman, "No problem. My son will take off work and be home on delivery day." We left the store thinking everything was great our new furniture will be arriving soon and we can finally relax and not worry the weekend before our furniture is to come. We went to dump and got rid of our old furniture to make room for new furniture.

So I purchased a Tempur-Pedic mattress and base from Ashley’s home store in Long Beach California. Everything was great when we were with the salesperson when answering all her questions and giving us all the information needed before making a big purchase. Before purchasing the mattress and Base I asked the sales rep if they would price match Tempur-Pedic. At that point is when my husband asked the sales rep why we should buy from Ashley’s Home Store and not through Tempur-Pedic directly. The salesperson by the name of Steven said that they will price match and give us the same guarantees as Tempur-Pedic. He even told me a story about a woman who called complaining two days later and she had to pay $300 in order to switch out her mattress.

I will NEVER purchase ANYTHING from Ashley Furniture. After we made our purchase of a dining room set, we were told AFTER we paid that it would be about 6 weeks. Needless to say, I took off work, got a delivery time between 2 and 6. No one showed. I called and was told it would be about 9:39 pm! Then I got a call around 8:30 saying they were 30 min out but they had a question for me. Their question was, “Do you still want us to deliver if there’s some damage to the table???” Are you kidding me??? How about first thing in the morning we are requesting a refund. They are very unprofessional once the sale is made. I strongly advise that you look elsewhere to furnish your home. I am one very disappointed consumer!

I made a purchase on February 25. They charge my CC only half the payment, then turn around and charge my CC for the balance on March 11. They are full of **. Thanks for overdrawing my Account. Never again.

I bought a couch and loveseat from Badcock Furniture in Venice, Florida for $1384.16 on January 15, 2018. This included their warranty plus a protection plan. I alone use my couch. Very seldom visited, no animals. Bought couch covers to protect. Did not notice damage until after one year. The attached back pillow material and the seats, particularly underneath which rubbed on the wooden frame, are pilled. Badcock took photos at my home, discussed with Ashley, and determined material is not covered. I have had other couches, last on for over 8 years that needed replacing, but the material lasted! Very upset what to do next!

I give this company 0 stars. The chair I bought arrived with several flaws. It took them 5 weeks to come fix one of the flaws (I actually fixed it myself-just had to make a super simple adjustment which they should have seen from the photos I had to send); the other flaws remain. After sitting in it for a month, I have now determined that it's the chair that has been causing my backache. Still, they refuse to take the chair back, telling me ALL SALES ARE FINAL. After I had given them my credit card at the store, they gave me a paper to sign. It was a whole page and fine print and I sure didn't think there were any trick clauses in it. Surprise - that's where it said all sales final. Gee, why didn't the 2 sales clerks tell me this on the 2 occasions I viewed the chair. These people are dishonest in so many ways. They're a disgrace to this country. Have more to say but no time now.

I cant give less stars or negative but I would love to do it, this store sold me a table with the guarantee that a "technician professional" was going to deliver and put together the table, when I got home I saw the table all wrong, this person screw it upside down, a really mess and when I called to report it after more than 30 minutes to get to talk with someone this person told me that they will exchange it, that was 2 months ago and I'm still waiting and complaining to get my refund or a new table that I will prefer to assemble myself, I would not recommend to buy here. It's a really overpriced store with no responsibility with the customer.

I purchased this set in August 2017 and just set it up outside in May 2018. The patio set was manufactured by Ashley. All I did was leave it outside on my deck during the winter this year. I called the corporate number for Ashley and talked to a representative. She told me the warranty was only good for one year. I’ve only owned it for a year and a half and this was the only winter I left in outside because I had my old set on the deck last year. The whole top is totally destroyed from sitting outside when it’s supposedly made to sit outside. I never heard or have seen anything like this happen before too any outdoor furniture. Their corporate response was totally unacceptable for something that they produced. Would not recommend anyone buying their garbage products because they don’t even back them up.

The wood is poorly cut, paint has lumps, wood chosen has defects that was painted over. There are a bunch of holes that looks like someone already had this set. It is appalling. Now I know why they push that warranty on you. I want all of my money back. Don't buy Ashley Furniture!!

I purchased an item on Feb 17. It was set to deliver on February 27. Two days before I got an automated call confirming the delivery date and time frame. On February 27 I got a call in the morning by a real person stating they are not able to deliver the item because it was too far and they have to send it to the warehouse first. They scheduled a new delivery date March 8. Got an automated call two days prior setting the time. This time I called a day prior to confirm the delivery service and they told me there was no delays. I told them to make sure because I have to miss work to wait for the item, and they said it will be delivered tomorrow. March 8 morning, got a call again saying the item could not be delivered and they could not give me an explanation. They also couldn't give me a new delivery date. I am on the phone waiting for customer support to see what they can do, if not I will have to call my credit card company to cancel the transaction.

I ordered a dresser, queen bed frame and nightstand online. I paid a $69.00 delivery fee and got notified that my delivery was scheduled. When the delivery team arrived they only brought in the dresser. Then I got an email stating the other items were being shipped via UPS! Interesting how they do not really point out the fact that you will have to carry in these items and set them up yourself. After complaining to their customer service department I realized they hear this all day long and just don't care! Needless to say I will NEVER order from them again. BUYER BEWARE! And who knows when the other items will arrive? I have been charged but they could not give me a delivery date. Next time AMAZON! They will white glove deliver.

I ordered a table and it was damaged during shipping due to poor packing and when I called customer service they refused to overnight me another one leaving my family to eat meals on the floor. These people will take your money and don’t care what happens after the product is purchased. I will not ever purchase from them again to include any of their products.

My husband and I ordered the Porter California King bed. It was to be delivered this morning. The delivery team called stating they were at the end of the driveway and had some concerns about the length and width of our driveway as we live in the country. I reassured the delivery team that we had recently had appliances delivered by semi truck that made it through the driveway just fine and there was a large turn around in the driveway as well. The delivery team stated they would see what they could do and would let me know.

I purchased a sofa, recliner and 5 piece dining room set back on October 20th. There were multiple delays in delivery which caused missed work and I did not receive my recliner until January 26th, three months after I ordered and paid for it! Fast forward to March 6th and my power rocking recliner no longer has power and one of the legs on a chair from the dining set is loose. Ashley can send a technician out on March 21st to take a look which is five months after the fact and another day off from work. This whole experience has been exhausting and I wish that I had never purchased from Ashley Furniture in the first place. STAY AWAY!!! Would give zero stars if I could.

Bought a $2,000 kitchen table. Immediately put a table cloth on it to protect it. A year later I took off the cloth to find what I thought was real wood was actually paint. The paint was peeling off everywhere. I bought an extended warranty from Ashley. The warranty company denied my claim with some jibberish loophole. Ashley denied fixing it cause they only offer a year warranty. Also a bed I bought online was not real wood like it showed, but some kind of wood like application. That has also peeled off. Don’t buy from Ashley.

BEWARE!!! PLEASE READ OUR TERRIBLE EXPERIENCE WITH ASHLEY FURNITURE. THANK YOU. We purchased our furniture on January 11 and still do not have our complete order. It was promised the first week of February. The salesman Oscar was nice but not much help after that. He is aware of our delivery problems. The only thing he could do is give us website to complain too. Which I never got a response from. I called Jordan from the delivery services for help with finding out when the rest of the furniture will be available. He said he would call me back with an answer in 2 hours. Never got a callback. It's been over 4 weeks ago. Thanks for the bad service Jordan.

I purchased a bed that I can’t be use since the first day they delivered because makes a lot of noises. I went to the store a week after the bed was deliver, and the people at customer service told me that they can’t do anything but, they will send an inspector and give some phone number to call. In other words, once Ashley Furniture sell you the products, if is something wrong you, the customer has to figure out how to solve the problem. For the last two months I’ve been calling and contacting different people that the store’s employees told me to call.

We bought three nice looking beds, 2 queen and one king, all within 6 months had their middle support broken, none of us is overweight, but the design is very poor and the material is cheap. When went to the store to get service we were told it will take about a month for a tech to come and Inspect to decide a remedy, which will be arranged for probably in one more month, meantime I have a bed that I can't use, moved the mattress on the floor as the middle is sagging. Never again.

We made 3 purchases totaling $7,828. 4/3/19 we received frame broken floor model dresser(s) missing hardware and await the repair of a crushed chest of drawers. Ashley response - we'll call you - they don't.

Our daughter found a dresser she really liked here. We originally thought we could pick it up ourselves so didn't opt for their high delivery fees. Upon paying for this, we were given a date it would be in; then our daughter was made to sign forms stating that we could NOT cancel this order. Took my husband there a few days later to see the display dresser and he said we needed to get it delivered. So, upon paying that extremely high fee, we were now told it would be in a week later than the original date.

We went to our local Ashley looking for a recliner loveseat. We waited 4 weeks for it to be delivered only to be told the loveseat has been discontinued and no longer available!!!! Now we have to wait even longer for a replacement. That is not as nice as the discontinued one we purchased a month earlier. Very dissatisfied with this store and will never shop there again. Wish I had read these reviews before we did business with Ashley!??? Buyer beware!!!

This is my first and last time purchasing from Ashley. They are rude people. Have no sense of customer service and very disrespectful. They do not deliver on time or as promised. They schedule deliver dates and never show up. You call customer service and request them to return your call and never do. It is the worst service ever. They are rude as hell.

We purchased our sofa on 12/28/18 and it was to be delivered on 12/31/18. Our condo is upstairs and the delivery personnel decided they couldn't get it upstairs because the stairwell was too narrow. They dropped it on our patio and left. I had to hire movers to bring it upstairs. All they had to do was take the back off (most reclining furniture does this) and they were done in 5 minutes. The Ashley drivers/movers should know this. This cost us another $120. When I called the Ashley store we purchased the sofa at (Long Beach Town Center),they agreed to reverse the delivery fee. They would only give me an Ashley store gift card for $100 in lieu of paying the mover fee.

At the end of February 2019 I purchased a sofa bed from the Ashley Homestore. When they delivered under the 4 hour window they were almost 2 hours late so it was at 0830 pm. The men barely could lift the couch and had difficulty getting it in my condo so they took it back to the warehouse. The guidelines on the sofa for the door meant it should of fit. I was more upset that the service of trying to get it rectified was not very good.

My first and last experience with Ashley Furniture. I bought a bedroom set in the beginning of December. They said I’ll receive it right after Christmas because it was peak season. I said okay. Instead of receiving my full set I got only the drawer and the mirror for the dresser, so I had to keep the mirror in a corner until I got the dresser. Then some of the handles were missing screws. (They just sent someone two months later to fix it.)

Purchased sofa and mattress. Also purchased warranty thru Guardian. After a month sofa started to crack. Called warranty company. They refuse to cover. I suggest going to Furniture Fair for quality furniture. Ashley sells junk and warranty does not cover anything.

@AshleyFurniture I battle with Multiple Sclerosis a condition that attacks the central nervous system and comes with a variety of symptoms that are painful and debilitating. Adequate SLEEP & COMFORTABLE SLEEPING CONDITIONS /ARRANGEMENTS play a vital part in keeping MS symptoms stable and relapse free. This is why I decided to invest in a bed equip to help me manage my symptoms and other conditions.

I went to Ashley Home Furniture in Carles Place, New York. I bought a living room set with a queens size sofa bed. After making the purchase, the sales person told me I should buy a mattress cover for the sofa bed and I did. When I got home I went on Ashley Furniture website and saw that the mattress protector was selling for $80 less. I called the store and they told me online and in store items are priced differently and there’s nothing they can do. The store manager said no even after I told her I just purchased $4000 worth of furniture and that they should at least honor the online price.

March 2 2019-- I have owned a DuraBlend faux leather loveseat for one month. I bought it from Ashley Furniture Montreal Quebec warehouse "AS IS" with a couple of issues. Small damage on a corner etc... The seat (where I sit) on the couch is peeling like crazy and wherever there is a seam the DuraBlend is cracking and peeling... Do not buy their DuraBlend.

This has got to be the worst furniture buying experience I’ve ever had! All we purchased was a bed and dresser for our son. From the delivery people to the customer service the entire process has been infuriating. The bed was not put together properly, and the dresser had a drawer forced in. We have had a total of 4 delivery appointments (because apparently we have no life) and the bed is still falling apart! Now, as I sit on hold, I am waiting to explain how the shelf just fell down and when flipping it over we notice 3 screws missing, it broken on one side, and the wood stripped off underneath. I am so over this entire store that I want my money back! But I’m sure this will be a whole other fight. Please don’t shop here. Take your money elsewhere!

I am forced to leave my review here because they would not allow it posted on their website. That is one indication how bad their service is. I bought the Gilmanton Power Reclining leather Sofa complete set (Sofa, Loveseat, Rocker, Coffee table and two end tables) two months ago. The product is high quality and looks great. However, days after we bought it we realized, unlike other leather types this one sucks your body heat and forces you to look for another seat or put something warm between your body and the leather. Specially during winter times, you cannot sit on it for an extended period of time (beyond few minutes) before you realize that you constantly lose your body heat. At the time when you need a heater and/or a warm blanket to keep yourself warm in the home, sitting on these sofas is not practical.

I would never recommend this company for your furniture need. We purchased a $6500 worth of sofa and $2500 worth of bed. All the products when we get delivered are always defective. It is been more than 8 months we are dealing with this company for our furniture. Despite of having so much problem they refuse to return the money. They just want any how to sell their product and later forget about it. Whenever some tech comes to our house to see the product he says it is not repairable and you will need a replacement and Ashley corporate always says the product is all good and close the file.

Please please to anyone reading reviews. Do not use Ashley’s. We ordered $7000 in furniture Wednesday February 20th & were told we had to wait until February 28th to had it delivered. Once delivered the couch was damaged so they took it back & told us we would be getting a call first thing in the morning to reschedule delivery for the new couch. Nobody called. After dealing with a rude customer service agent at the home office, and a rude manager at the location in Mt Juliet TN we were told we would have to wait until March 8th to get our couch because they didn’t have anyone to deliver it for another week. They are refusing to take everything back & give us a refund but also refusing to admit fault or do anything to make this right in the first place. It’s sad that companies like this are still able to do business.

They changed the delivery date without my permission to a day that we weren't available. When I called them, they told me they had proof that they could change the delivery date but couldn't tell me how or who changed the date. I am only giving them one star because I didn't have the chance to rate them worse.

We bought a sofa set a little over a couple months ago along with a new dining set and bedroom set FROM ASHLEY FURNITURE STORE IN HOBBS, N.M... Over $11,000 worth of furniture...When we received everything, the sofa was completely different from the love seat, chair and ottoman... We immediately called them, and were told to send pictures, so we sent pictures... They sent a technician out and he agreed that indeed the sofa is wrong... We get a call to send more pictures and pictures of the serial numbers... We are told yes, the sofa is wrong and they will send another 1...

We purchased our furniture on December 15, 2018. It’s now February 27, 2019. I only received a partial delivery on February 20th after being promised all furniture would be delivered. This is after 20+ phone calls & 11 weeks of waiting. They arrived with a missing mattress base, missing armless sofa from sectional & delivered a damaged left arm facing sofa piece. I have called, emailed, posted on social media, & I still can’t get a guarantee when I’ll receive the rest of my furniture & when they’ll replace damaged piece. I spent thousands of dollars & no furniture. It’s been a horrible 3 months. My attorney will be in touch.

We ordered a new Tempur-Pedic mattress with the bells and whistles. We also ordered the expensive mattress pads and new pillows - so excited! Today is delivery day. No pillows or mattress (paid for but didn’t get ordered). Wouldn’t fit on our bed frame that we were told would - so lost that, but the worst part is when the bed was plugged in it wouldn’t work! Now we have to wait to get parts on our new bed we’ve never even sat on! Don’t you check your beds before delivery - especially when the customer is paying $6000!!! Very disappointed Ashley Furniture! Sleeping on the couch.

I ordered my two sons each a dresser online from Ashley Furniture. They were delivered with threshold delivery since I found $80 to carry them to their bedroom not necessary. I was called to see if I was home because they were near so I rushed home earlier than expected only to wait FOUR hours for them to show up. The delivery men both spoke zero amounts of English and I wasn't able to communicate with them which was frustrating. I unpackaged both dressers with my husband and both dressers were severely damaged and not usable. Two drawers broken on one and the other had been dropped and the top smashed and wood broken as well as back being detached on half. I called customer service and waited 45 minutes on hold for someone to answer. I was told they would pick up a week later and at that time would be credited my money back.

I bought sectional from store in Mooresville NC, on February 2019 and they schedule delivery on March first. So I gave my old furniture to somebody in need and I was waiting for new one, they call me two days before on 26 and confirm the delivery date is on March 1 but somebody call on February 27 and cancel that delivery for the March 8. When I call and ask if I can cancel the order because they cancel the first date they said they are going to charge me 10 percent restocking fee but they did not even stock (it is not finished yet). So buyers be aware and I can say for my NEVER AGAIN.

I bought a mattress at Ashley Furniture a orthopedic. This was 2014. I have the rheumatoid arthritis and lupus. I test the bed out at the store it was fine when. Summarize the story I have the worse pains in my body from the mattress. I call the warranty department. They sent a technician out. Whatever he wrote in his report it's a lie. My bed is 5 yrs old and the rep tells me it's in good company standards really smh. So now I have to go out and buy a new mattress from a different store. Please don't shop. There they will give hard times if you want things to be fix. The sales person is good with their job fooling customers their stuff is cheap. Buyer be aware.

My wife and I went to the local Ashley Furniture Store in our town of Spartanburg, SC. The salesman was pleasant (Lee was his name) and so was the manager. We saw the furniture we wanted, in the color that we wanted and paid cash for it before leaving. We were assured that our furniture would be delivered on the 9th of February and that we would receive phone calls prior to the delivery. We did get a phone call from the warehouse telling us that our furniture would be there in two days on the 7th of February. So... we gave our old furniture away in order to make room. On the 8th Ashley called and said that our order had been put off until the 23rd. Reason stated: "supplier production insufficient" or some equally bad lie. (They gave our furniture to someone else who wanted the same thing but financed it for a higher cost is what I supposed).

We went to buy just a queen size mattress and turned out to be a nightmare. When you go into a store to lay on a bed to test it, may feel great then, but that's not the same exact bed you're bringing home. They delivered the mattress we ordered, asked us is all okay, we stood there saying looks fine to us because the mattress looks fantastic. Forget about start laying down or sitting on it. Sitting on it with legs up on bed, my knees are up and my back is hunched over. I have to hang on to my legs to stay sitting up. You can't sit up straight on it because it sinks in. My other mattress I was able to. Sleeping on it was so horrible, no support at all and I have a bad back. I had to order the foam from another company called Got Sag dot com which helped a lot to sleep with more support.

We purchased a huge sectional couch and a recliner at Ashley Home Furniture in June of 2017. Within a year the recliner back had snapped off in the back and we had to have them repair it. We were one week late for the 1 year warranty but I refused to allow them to deny fixing it. The sectional looks like we've owned it for ten years. The cushions were flat within months!! Worse products you can ever purchase. We have thousands of dollars in furniture that looks like we got if off the side of the road!! The quality is poor and the furniture is cheaply made.

Had a horrible experience today. We went in and within 15 minutes decided on a couch (we had seen that one online and wanted to see it in person). Butch was awesome! He helped us right away, but for some reason it took an hour then get the paperwork going after he submitted it to the front desk. They did not treat their sales associate well and I really felt bad for the guy as he was really nice and helped us out.

Few years ago I purchased over $2,800 worth of furniture from Ashley, not only came in 2 weeks late, the sofa, the love seat and the recliner were broken already when were unloaded, when I looked at the frame it was cheaper quality than the one on display in the store, the coffee table and the 2 end tables were fine but I told them I don't want anything anymore and requested a full refund, they told me they can have new furniture come in withing a month, I had already donated my old furniture that day, so now I am without any furniture, I did not accept the offer, and asked if they can deliver their display instead which they said no.

Purchased a mattress for over $4000.00 with guaranteed warranty. The last 4 months I've been experiencing back pain. Contacted Ashley, in turn, they send a Customer Service person with Service Experience of 1 Day on Job. Your mattress have to measure 1 1/2 sink depth for them to replace. Their Customer Service stinks. Do not purchase anything from Ashley Furniture.

I bought a leather recliner almost a year ago. $900 I paid for this chair! The back of the chair is falling off like literally the crappy particle board the chair is made out of is crumbling around the metal frame. The slats to the for rest has fallen off and the screws fall out. I called the store in Dover De to find out if there is a warranty on the chair. They said there should be and gave me a number to call, I call that number they can't find any of my paperwork so they give me another number to call, I take more time out of my work day and call that number. They can't find my paperwork because the store was bought out. 4 months later I'm still getting the runaround.

I ordered a sectional, dining table, tv stand and console table. I called to confirm my delivery schedule and was on hold for over 25 min. Keep in mind that was the 3rd time I tried to call. I also emailed. By the time a rep answered she was unsympathetic, saying the deadline for next day delivery is 2pm. She did not care that I had been trying to contact them for over an hr.

I bought a sectional for $1282. Measured my ceiling and it was 96 inches which should fit a 94 inch sofa but at Ashley they don't take into account the rolled arms which add about 5 inches. The sofa didn't fit and somehow their 30 percent restocking fee took me down to 769. Not sure how the error is my fault but save your own time and money and avoid Ashley further.

I purchased this North Shore Bed with Canopy in King/California size in 2018 and I am so disappointed in the quality of this bed from Ashley Furniture. When the bed were delivered I had to call three times for to have repairs to the large posts on the bed. There were stains up and down the posts, also when the bed were assemble one of the large posts top were not attached to the post. Recently I had to call about the railings of the bed broke off while going to bed one night. I do not feel safe in this bed. The bed were assemble poorly and the material of the bed is not good quality veneer. If you are reading this review please do not buy this bed or think twice before purchasing furniture from any of Ashley Stores.

I bought a sectional end of January at the Old Country Rd store. When the sectional was delivered did not fitted on the stairs. After going back and forth with the store I decided to go back to cancel the order because they said was impossible to disassemble the sectional. I was told that they cannot give back the delivery charge. How come I have to pay full delivery when you did not deliver the sectional. When I purchased no one in the store mentioned anything. No one told us to read the back of the receipt. Is not fair at all. I am so upset. I need a phone number of the corporate to make a complaint. I ordered with Macy's twice. They didn’t charge me a penny. I work very hard for someone to take my money for a service that I never received. Customer service in the store and corporate is the worst.

Be VERY careful when you order items from them online. If it doesn't work for some reason, you are responsible to pay for shipping to return the items. You CANNOT return to their local stores. I am now the owner of a $400 dollar mirror that I can't use and that is too expensive to ship back for a refund. I will never purchase from these stores or online due to the lack of customer service provided. It is unfortunate because I did like their products and was planning to purchase more items from them.

THE WORST customer service I have ever experienced. Paid in full for over $3000 worth of furniture on Dec 3. A bed, a living room set, and a table with chairs. The delivery was split into several partial deliveries. The couch and chairs with one mattress but no frame. The bed and chairs but no table, etc. It took over two months and several scheduling fiascoes to finally receive what I purchased.

Went to the store and purchased coffee tables and accent mirror. Accent mirror was suppose to be shipped by UPS and coffee tables were suppose to be delivered 2 weeks after purchase. After calling to follow up NOW I have to wait 2 months of the accent mirror and 1 1/2 for the tables. This information should have been shared upon purchase. I will never shop at Ashley Furniture. NO followup and they lie to get sales!!!

Had a great experience buying Dining Table at Ashley. Salesperson was non intrusive, answered questions and gave space for decision making. Had an issue with a chair & when we called them after a few months (had terrible experience with NFM earlier), they were non-judgmental and sent replacement part and service person in quick order. Would recommend them & will continue using them as primary shopping place when expanding home.

WARNING!!! I feel like i purchased a new couch but was delivered a used/refurbished couch instead! Apparently once purchase/delivery is made...you are cut off from any communication if complaint about your purchase is made! I purchased my set Oct. 15, 2018 and after 2 mos I noticed that a cushion had a droop. I then complained at the store and was immediately given the run around, to this day, no contact from Ashley Furniture Store!! I will not recommend but instead WARN against any purchase at Ashley Furniture Store. I am frustrated and absolutely DISSATISFIED with Ashley Furniture!!

We purchased new furniture. It was delivered February 02. We left for holidays some 30 hours later. We returned February 15. And decided we wanted to return the furniture. Manager said 48 policy expired. We sat in this furniture maybe two hours. Our sales lady at the store stated the manager said the 48 hour return policy had expired. She said the manager would call in an hour which he never did. This was the Calgary South location near IKEA. Buyers beware of this policy. They will not get another sale out of me and I will promote their ridiculous return rule. I sat in it longer in their store. The tags are still on.

I bought mattresses and box springs in Kenosha Wisconsin. I was lied to in the store, customer care is a joke, and the managers were rude. I was told I could return my purchase within 30 days but give the mattress at least 30 days to get used to it. When I tried to return my 1000.00 mattress, because it sags in the middle and backs and hips hurt, I was told I couldn't. I was also told I shouldn't have bought a 300.00 mattress, by a manager! What does that say for their product???? I filed a complaint with BBB. There is NO return policy. I was told once it's in your house you're "on the hook" for it. Worst store ever. Do not buy from here! Go to BBB for complaints on this store. See what it's all about.

I purchased a recliner from Ashley furniture in Fort Worth that was delivered on or around November 25, 2018. Shortly after delivery I noticed that the stuffing in the end of the arms were sagging and there was a consistent spot on one arm that clearly indicated that the fabric was defective. However, I decided it wasn't worth the hassle to complain as it took nearly two weeks to get the chair once purchased and I was concerned that it would take at least that long to get a replacement and I didn't want to be without a chair that long. However, in early February I noticed that the footrest was hanging when trying to close it and the chair appeared to wobble when setting in it.

This company is awful, from start to finish. The sales team was nice until we gave them money. The delivery team came and damaged a cabinet. They stopped and made my wife sign a disclosure and told her they could not continue until she signed saying that any further damage would not be covered. They also said they would send out a repairman to fix the cabinet. After calling the manager of the delivery team, he said he would get back to us. Never did. Called the salesperson and manager, they said they would get back to us- never did. After calling multiple times, we were finally told that the 2 delivery kids signed a statement saying that my wife signed the disclosure as soon as they got there and that they were not liable for anything. Still, no one will return our calls. I will never buy from this company again. Highly recommend you stay far away from them.

In June 2018, I bought a sectional from Ashley Furniture. Within six months it started to tear, eventually looking like the pictures below. At the time I purchased the couch, I also purchased a warranty with GBS and they denied my claim to fix the issue. I contacted GRT (the guest relations team) with Ashley Furniture. They also denied my claim stating that the damage was CUSTOMER CAUSED. As if I took a pair of scissors to the $1400 couch I just paid for, and cut it myself just to complain about something. The woman said, “if it were a manufacture defect all the cushions would be torn.”

My sales associate was really good, however everything else has been a nightmare. I found the furniture cheaper (on their website) the next day. I was told they can not honor that price without charging a 20% restocking fee. I was already upset about that since the website states that you have 30 day to price match. Then the delivery is a whole different story. The rude lady that called me to set up a day (not time) said they could deliver on Tuesday. I stated that I can only do after 5 on Tuesday. She said that is not possible. So I picked Saturday. She could not give me a time. I stated that I work, plus a single mom and my son has a game that day. I told her that it had to be after 11. She said she would note that but could not make any promises.

The mattress is giving me back pain, slides extremely because the genius that made it had a great idea to use polyester. Bottom line, ASHLEY FURNITURE IS A BIG SCAM! I was told in store that if any issues come up I can return it but in the docs with small letters, it says otherwise. Basically, they are not selling a product but they are trying to get rid of it. SCAM!

We bought a beautiful recliner a couple of weeks ago. Got it home, unboxed it, unwrapped the clear plastic wrap & the beware! Chemical smell was horrible. We thought it was because it was new and that it would go away after a few days. We thought about returning it but there was a 7 day return policy that we missed. Now after 2 weeks the odor is still just bad. I've tried spraying it down with Fabreeze and OdoBan to no avail. Buyers beware.

Customer service is a nightmare. I had problems with my sofa and loveseat almost immediately after delivery. Trying to get service to come to your house is next to impossible. Wait time to talk to customer service is 60 min or more only to get disconnected, hung up on, yelled at, lied to. They procrastinate just waiting for the manufactures warranty to end!! They LOVE taking your money and being all nice but BEWARE after it’s delivered. I turned them into the BBB and now I am going through the Indiana attorney general to file a complaint!! Just a nightmare!!!

We have been looking for a new bed for our daughter's bedroom for several months. She really loved a bed we found in Ashley so we purchased it online after seeing it in the store. Purchased on a Saturday, got a phone call the next day with the offer to purchase the warranty and to tell us the delivery date is for the following Wednesday (today), and I received an email from Ashley stating "scheduled delivery confirmation" for Wednesday. I moved the existing furniture out of my daughter's room, had the carpet cleaned, and began my waiting. I spent more time on hold and being transferred than I could ever imagine trying to find out my delivery window.

I purchased furniture in the amount of $2929.06 (CASH) on 12/29/18 from the Hoover, Alabama location. My original schedule date was 1/31/19. It was rescheduled to 2/12/2019. I took the day of work and all I received was one item out of four that I purchased. I missed a day of work and spent several hours on the phone only to get the runaround from EVERYONE that I spoke to. They lied and contradicted themselves repeatedly. Today 2/13/2019, customer service said my sales report is blank. She asked me if I was told (at purchase) that a table I ordered was on back-order and would not be available until March. I was not told that. I wonder how she knew that if my sales report is blank. I can't imagine how they got the bar stools to me when my sales report is blank. I asked for a special delivery when the furniture is found and was told that I would go back into the delivery system. Do your homework. Not worth it. BEWARE.

When this furniture was purchased we were told it was 100% leather. For $3200.00 non-motorized couches you would think it would be. I feel the quality of the showroom furniture wasn't what was delivered. The loveseat came damaged. Called the store multiple times. Got the runaround. Was such a headache we let it go. Our purchase was May 2017. The large sofa frame cracked and springs are poking out of the "pleather" on the back of the sofa. This furniture hasn't been moved since it was delivered. The ottoman is completely flat and the stuffing/cushion on the loveseat has always been sideways.

We closed on our house Dec 26th and went straight to Ashley furniture here in Westland MI. We bought and ordered our sofa and love seat. It is Feb 11th and still no furniture and after lie after lie on why they promised it would be delivered on Jan 26th our second day in our new home. Well that day had come and not even a call or any communication that no delivery was coming after we waited all day.