Ashley Furniture Reviews

Purchased a love seat and sofa. Delivery set for one week after purchase. Asked for entire vacation day since delivery window is from 9 to 1:00. Got a call from them the same day of delivery and was told my order was not complete. We no longer have old set so guess for Christmas we can sit on the floor. Thanks.

Really bad quality. We bought a dining table with chairs that broke (both table and chairs) after less than a year of gentle use. They take no responsibility for their products and would not fix/replace the table. I will never buy there again.

We bought a mattress and box springs off the showroom floor (no discount given) less than nine months ago. It started majorly sagging in the middle. We went in to the store to complain and were told someone would come look at the bed. Two men came to the house from the store. We were told the bed was more than three months old, the box springs were broken in half, it was our problem, and they would fix it for $99. The only person who ever slept on the bed is 5'4", 110#, and 27 years old. I don't believe they even took pictures. We threw the bed in the dump. We have shopped at Ashley's previously, but will never go there again and will let our friends know of your service and quality.

Save your money and take it to another furniture store. First, it took my furniture almost two months to arrive. Then, it arrived damaged. I took pictures of the damages as I was instruction by Ashley Furniture's customer service representative. I received a phone call weeks later after I received my damaged furniture. I was told that they would fix my damaged furniture....knowing that the furniture arrived damaged. I made it clear that I did not want my new furniture repaired. I wanted new furniture without any flaws. The representative stated that she would call me back. It's been over a week and no phone call. Shame on you Ashley Furniture.

Regarding order **: I have spent hours holding on the phone to speak with customer service, had two scheduled deliveries where I took off work to wait and both times the furniture never arrived, been promised by multiple sales people they would look into it and call me back.. never receive a call back. Spoke to the delivery manager, Stephanie **, who gave me her direct number and said she would take care of it... never calls me back or answers my call. Over a month later and many many hours wasted and false promises we are still without our dresser. I have spent a lot of money with Ashley over the years and this is the saddest customer service I have ever experienced from any business. Do not order from them.

On November 19th, I ordered 6 items totaling $1521.12 to include a recliner, a foundation twin, a chest of drawers, a nightstand, a twin mattress in a box, and a bed. On November 21st, my credit card was charged $192.14 for the queen size bed, which was incorrectly order, as it should have been a twin. On November 23rd, I sent a photo of the damaged nightstand. On November 24th, I received an email that a second nightstand was being shipped. On November 27th, I received an email that 3 items were being returned, which I presume was the damaged nightstand, as well as the queen bed and rails. On November 29th, I received notification that the twin bed and rails were being delivered, for a total of $213.49. On November 30th, I sent a photo of the second nightstand sent also being damaged.

I wish I can give Ashley Homestore in Draper -0 .. VERY BAD ANGER MANAGEMENT. Watch out for long beard guys Managers, one name is DREW **. Drew ** is one of the manager and he is very unethical. Shouldn't be a manager because he have anger issues. Two weeks and half ago I Ordered Queen size bed for my kid that schedule to deliver today and when the delivery guys got here to install my kid bed to find out that they forgot to bring the springs in the middle for my kid bed.

I'm informing Ashley Furniture that I'm officially submitted a complaint with the FFC and BBB about the service I've rec'd from you folks. Your service is BELOW ACCEPTABLE. Incompetence appears to be the norm with your employees via the telephone. It's obvious, that you either HIRE INEPT EMPLOYEES or YOU'RE HIRING PRACTICE is extremely LOW. When a customer has to be put on the phone for nearly 3 hours, transferred 5 times, only to be forward to the same individual I started with 3 hours earlier, then it's obviously, the left hand doesn't know what the right hand does. I am sending you this information, so that you will be notified, that your company will be on the highlight via the FFC & BBB.

I was at a store in Cornwall that sells Ashley Furniture, I saw a 2-tone coffee and end table set, cream on the bottom and brown on the top. I loved the look and still do (from a distance). I paid for purchase and when I received my receipt in small print at bottom of it it said, No refunds or returns on special ordered items. It turns out this is a special order. I am on my 3rd coffee table. The drawers are not lined up properly. One can not be used because it is so misaligned, the inside hinge on one side sits in 1 1/4" and the other side is 2 1/2".

I brought Leather Reclining Sofa (3+2 seats) and Dining table with 6 Chairs, within one year leather comes out and dining table wood polishes moved out. I tried to contact several times to toll free numbers, they will never answer and will put me on hold for more than 30 minutes minimum. At last I fed up and disconnected and once I went to store regarding this complaint they are not taking any complaints in store, so again we need to contact toll free numbers. I spend more than $5000 for these items and took insurance for five years. Their customer support is very poor and my money lost. So whenever you go for higher amount purchases go with trusted companies.

We purchased a dining room set with 4 barstools. 2 of the barstools had the welds break. After 2 weeks going back and forth mostly me calling since they wouldn’t call back. We found out that this was not covered under warranty. Okay so pay them extra money under the idea that if anything goes wrong with it for the next 5 years it will be taken care of..

I ordered a bed online on Thanksgiving weekend. Delivery date was set for December 12th. Rearranged my entire schedule for this delivery only to be called the morning of the delivery that they don't have any in stock! After calling around 2 find out that there is nothing that they can do with complete attitude from all Representatives including from corporate. I still don't have my bed and I can't have it until after the New Year. They also decided to explain that they can't help me in any other way. There's no way to get me a similar bed and there's nothing else they can do. I canceled my order and will no longer ever be shopping with this company.

I went into the store in Alpharetta and was lied to regarding my bedroom furniture that I purchased. They are yet to deliver the last pieces of my furniture and have no date. When I called corporate they told me that I had to deal with the manager at the store in order to get this resolved, but when I did I was told there was nothing that they could do. So I am left still waiting for furniture that has been paid for. Customer service is awful. Management is awful. I will never shop at Ashley Furniture again.

Shopping in person was a good experience but the delivery was terrible and customer service was the worst. The customer service does not care about you at all. First delivery attempt: They delivered the bedroom set but one piece was broken. Second delivery attempt: They delivered the part but they forgot the hardware! They have to come back AGAIN!!!! It will take 7-10 days for the hardware to arrive.

I ordered a tv stand online on November 13th 2019. They confirmed delivery for December 12th 2019. They called three times to confirm during the week to only cancel the order late last night due to the product being severely damaged in transit. Today the delivery driver called three times to advise he was on the way. He was ultimately confused and had no product on the truck for me. I called Customer Service no less than six times to resolve the matter to only be bounced around to several different times. They have stated my product won't be delivered until January 12th 2020. I have $600 in this tv stand and it has been an awful experience. I would not recommend or ever order from them again.

Picked out two cabinets in the showroom and pointed out how the doors didn't align on the display piece. Told the salesman to note on the order "do not send misaligned doors". Almost a month to deliver and not only where the six doors all misaligned but the finish was awful. Even what looks like a bug spray painted on the the top. I contacted the store in person was told a repair person would come out to inspect. A week later he shows up and says he'll fix the finish. Wich made it a new kind of awful. No attempt to align the the doors because it's a "customer perspective'. What? Only customer perspective I have is Ashley's is lousy furniture, with lousy service. Avoid Ashley's and save yourself the irritation.

I have to cancel the order. Tuve que cancelar la orden. I waited for them to deliver on the promised date and they did not. Not even told me they were not coming. Eight hours waiting. Excuses like the truck broke down. 8 hours waiting with not a single call. I tried to reschedule and they told me that the furniture was not in the warehouse anymore???? Other customer service says the furniture is in the warehouse but cannot be delivered??? That I have to wait a month. And for canceling my order I have to go to the store to do it. Worst Furniture Store in the whole US.

In July of 18 I bought a sectional. The fabric is garbage and it pilled. All the seating areas and the ottoman pilled. It is in my living room that is mainly used by my husband. I don’t have small children. I contacted Ashley 5 months out of store warranty. They don’t cover pilling. It’s not a defect they said. Well then what is it? You're still selling this garbage in your store. They refused to even send someone out to look at it! I will never buy from this place again! This was a $2000 purchase. You would think pilling would be a defect.

Back in Dec 2016 I spent close to 3500 on new furniture. The sales man convinced us that their warranty program would cover every type of damage. That is totally untrue. This warranty cost us 400.00. Ask to see this warranty on paper. Once they sell it to you, you get a copy of it. They say if their furniture needs replacing, you can get a new one from their store. A lot of this furniture is an only one type of style, and they do not longer make it, or have it in stock. Within 1 week we had to return a leather couch, and we had to return it twice because the nails were being punched thru the leather. Now 3 years later our electric recliner that cost me 1400 is splitting at the base of the wood, and they will not cover it. This warranty does not cover everything like the sales man says it does. I don't think I would recommend ASHLEY FURNITURE OR THE WARRANTY TO ANYONE!

Shopping in the store and purchasing my sleeper sofa was incredibly easy and relatively pleasant. Once they got my money the pleasantries subsided. The purchase was contingent on delivery by 12/20. I was assured that it was no problem. The sofa arrived to the warehouse quickly and we attempted to schedule a delivery date. Several of my available days did not work because I was working. We finally agreed upon a date on a Wednesday morning. I am a physician and cancelled my morning and scheduled my first appointment for 1:00 pm. The day before the delivery, I got a robocall telling me that my delivery would be between 11:30 and 2:45! When confronted about our arrangement they said that there was nothing that they could do. They clearly don't understand or care what morning is. I lost a half day of work and had to get the purchase refunded. I will never even walk into that store again and I suggest that you don't either.

My husband and I bought a living room set from my step-daughter, who had purchased it a couple of years earlier. My stepdaughter and her husband didn't care for it, because of the "leather" material. After having it for several months, it bothered her husband and so they decided to buy a cloth set. Upon purchasing this set from my step-daughter, we were very pleased. It looked really nice. But, about a year after purchasing it, we started noticing what looked like "bubbling" in the back of the headrests on some of the recliners (mostly, those that we were using on a regular basis). It looked like the leather was somehow separating from whatever was beneath it. Before long, the bubbles started to tear, and it was very apparent that what we thought was "leather" was really "pleather" and not a very durable pleather at that.

I agree with the previous review, Ashley Furniture online is one of the worst customer services representatives I ever dealt with. Never buy anything from them!!! Google the item first, I bet, you will find a better price in Amazon or Walmart!!! They states that they match the price, but in fact they didn't. I ordered a Round Rug for $131.85, but the same day found the same rug but by another (original) name in Amazon for $91. Everything was the same (except of course the name), even the picture was the same on both Amazon and Ashley websites. And when I called them, they started to say that it is different item.

I purchased a bedroom set on 12/1/2019 from the Durham store. I was assured that it would be delivered on 12/9/2019 after asking several times because that was my move in date. 12/9/2019 came and no phone call or delivery. I spoke with Patricia that evening and she said she didn't know why it hadn't been delivered because it was in the warehouse and for me to call back the following day. I called and spoke with Nikiea, a manager from corporate office, she stated the furniture was not in the warehouse and my delivery date would be 12/16/2019. This delivery date will have me sleeping on the floor for a whole week. I asked if I could just get my money back and was told by Gino at the Durham store that there is 10% restocking fee if not cancelled after 3 days of purchase. How was I supposed to know I wouldn't receive my items on the date I was promised? This is such an inconvenience. I am very disappointed and I will never purchase from Ashley again.

I purchased a dining table set and a bedroom set from Ashley furniture online. After 5 days, the dining table set was delivered by the Ashley furniture but, table legs were missing! I asked them to send the legs later. Table legs were never delivered. I asked the Ashley furniture to come and get the table. They came after 2 weeks and returned some of my money and kept my delivery payment. When I called they said, "We delivered the table and you need to pay for it. It does not matter if the table had legs or not. We made the delivery."

This is the worst buying experience of my 67 years on this planet. Purchased a 5 piece bedroom suite in September. Delivered in October. The next day noticed that one whole side of the chest wasn’t even painted. Not sure how that got by me or Ashley who said they inspect everything before leaving warehouse. Then noticed a defect in the dresser. Called Ashley. They said both need replaced.

I had purchased a dining table in March 2015 and purchase protection plan with Ashley store locates in. I had some scratches on the table and one of the chairs. I called Montage company to report ed the issue, they asked me when this issue occurred. I said about a month as a half ago, they said it is not covered because I haven’t reported it within 30 days when it occurred then they sent me an email that had the terms and conditions which was never sent to me or been told about in any document. I reported this to Ashley and they issued me a store credit of $350 or so to redeem if I want to buy any item from Ashley.

I was excited to shop for new furniture and found love seat and couch at Ashley. Paid for it. They had said it was in the warehouse and would ship but when I checked on it, I was told 3 weeks. So then I went back in and ordered matching chair. Day of delivery, they called and were only bringing a chair. The driver said I should wait 2 more days when all of it would come. Took day off work and waited all day and they finally called after 5 and said they were only bringing chair. I cancelled. I went down to the store and a very nice salesperson "Wille" that had nothing to do with either sale sat down at computer and confirmed that it would be 2 more weeks before getting furniture.

We bought 2 England couches and both of them lost their shape and the material was horrible. I started calling Ashley Furniture about what the warranty and no one would stand behind it. I got the runaround from the store manager, customer service line and I even called the main office to which I was told if the material didn't hold up we were out of luck. They don't warranty the fabric. Now we have furniture that's 3 years old and looks worse than furniture I had for 20 years!!! Ashley Furniture and England do not stand behind their products!!!

I purchased a sectional for 2,700 at Ashley. 6m ago in that time frame we have had repair men to our home for repairs. Cushions going flat, wood squeaking in the frame. When the repairmen take the couch apart, the wood in the inside is very cheap it's not even good wood it that press together cheap junk. It was stapled together, no nails or brackets or screws. For the cost of the sectional the inside was put together very cheaply. The staples wasn't even connecting the wood together.

My wife recently had a stroke and was unable to get out of her old recliner. So I went to Ashley's Home Store in Asheville and found another one that would work for her. I paid for it, then was told it would take three weeks to get it. I called the customer service line and they told me the recliner could be delivered to the store where I could pick it up. This was a lie. So I had to wait the entire three weeks. I'll never buy anything at Ashley's again.

I ordered a coffee table and 2 end tables from Ashley online assuming I could return the items to the local store if I did not like. Well that is not the case. There should be a disclaimer so that everyone knows the online store has NOTHING to do with the local stores. In order to return an item from online, you have to pay for the shipping back which pretty much is the cost of the item. Ridiculous! Also the furniture is cheap and if you want to talk to customer service on the phone, expect to be on hold for at least an hour! Will never shop here again!

Ordered the Dolante bed, and they say you get what you pay for.. But this is ridiculous. Bed started falling apart not even 5 months after being delivered. Bed feels overall low quality and flimsy. I wrote a detailed review about the bed on their website a couple of weeks ago, and go figure, the review is not yet on their website. Not surprised. Would not recommend this company at all. Save your time and money. Invest in quality furniture from say, Raymour and Flanigans or similar, heck, even furniture from Bob's is better than the junk Ashley sells, if you are on a budget.

It's not often that you get the chance to decorate a new home. Moving into a new city with a brand new apartment, we had a blank canvas and were very excited to shop for new furniture. After weeks of doing our diligence researching and visiting the plethora of furniture stores, in the undisputed furniture capital of North Carolina nonetheless, we chose to furnish our home with Ashley Furniture. We purchased a sectional sofa set, a coffee table, dresser chest and a console table with three stools from the Ashley HomeStore in Raleigh. We waited with anticipation for our furniture to be delivered. Unfortunately, this experience turned into a complete nightmare.

Ashley delivered cracked leaf, came out with a unmatched leaf, then came out with another table top that was cracked worse than the 1st. And took the table top. Ashley now says there is no way to deliver a replacement before the holidays. The $3300 purchase was contingent on having the furniture prior to the holidays. Now we’re stuck with no dining room with 27 people attending.

They lied to me about my delivery date, then they couldn't tell me when I was going to receive my furniture. They treated me very nasty. Stay away from this company, they take your money and don't deliver your stuff.

I love having so many options to chose from with the different styles, multiple colors, contemporary versus classic and the wide price ranges that Ashley Furniture offers. I can easily find higher end furniture for the rooms I want to make more of an investment in and less expensive pieces for things like the kid’s playroom. Their associates are knowledgeable and the process from buying to delivery has been seamless each time. I Would highly recommend!

I love going to Ashley Furniture! I really love when they are connected to the Country Junction! They have quality furniture for a good price. I know I can find cheaper online but it's not the same quality.

Wife and I bought 2 loveseats (couch too big in our 1958 ranch style home and the front closet is at the entrance of the front door) along with end tables, lamps, decor. A total of 5k. The furniture did not come as promised, with extended delays of nearly 3 months due to the arrival of damaged furniture which we refused to accept. We ended up going elsewhere.

We had a great experience. Our furniture is nicer and more comfortable than what we found at three other stores. It is leather furniture and Ashley had it for the most affordable price. The customer service was wonderful and we had an enjoyable experience!

They have to exchange a piece and they do not find me. The woman transferred the call to the store and they do not know why she did this and I still waiting. Never in my life I am going to buy anything from this store.

I purchased furniture back in 2017 and paid 250.00 for GBS warranty. My recliner's reclining handle broke, called at the end of October to get warranty claim. Dec 5th and GBS still has no knowledge of me purchasing this furniture. Ashley never registered it. I have requested my money back from Ashley and they do not give refunds for warranties.

I bought a new couch, loveseat and end table before Thanksgiving and was told my delivery would be on Wed. Nov 27th. They did not deliver the loveseat on that day, so we used lawn chairs instead. Was told loveseat would be delivered on the 5th of Dec. Today, the 4th, I am now told my loveseat will be delivered on the 11th. I am disappointed that I wasn't informed from the beginning that my furniture would be delayed.

I am a single mother of two and recently bought my first home. I went to the Ashley Homestore in Chesapeake, Virginia on 11/16/19 and purchased one queen size bedroom set (Baystorm Collection). This set included the bed with storage, the dresser, and the media chest. My rep Maria stated she checked the merchandise and it was showing in stock and readily available. I also ordered full size bed and dresser (Exquisite Model/Collection) at the same time. I explained that I had family coming in town that was staying in my home the week of Thanksgiving and also that I had a bad previous experience ordering furniture online with my delivery date being pushed back so I decided to go with Ashley Furniture instead.

I was shopping for a mattress and inquired about an adjustable base for the mattress. I found the price to be higher than some competitors.

Small end table. The wood is walnut and it is beautiful. Fits in perfectly with my other furniture in the room, I’m very happy with it.

Very poor quality furniture. Sofa cushions seldom last 9 months. You need to go to Home Depot and get some 4 x 8 sheets of measured to fit underneath the cushions for firmness. How do they stay in business????

There was no problem placing the order. Everyone was so helpful. When the nightstand was received it was cracked on the bottom. Tried to call Ashley customer service which took about 20 minutes and was told I had to call Ashley online who told me to call the store who told me I had to call ashley online. Just keep getting the runaround. I was on hold for 30 minutes again to find out why the call I received for a chest I also ordered kept giving me the wrong address for delivery because the message says to call if they had the wrong address but noone actually answers the phone. I finally get Isaac from a phone number I found online who said he had to transfer me to customer care. When he transferred me I got a voicemail not a person. I need a whole house of furniture because of a fire and I had a total loss, but I will never use Ashley again.

I have had a problem with my couches since buying them on 11/20/18. I have had a service tech come out 4 times the first being 12/05/18 and have been told there is no way to fix the problem that I hit wood where there should b padding causing me pain and having to be careful sitting on my couches. Corporate Ashley has stated that this is how they are made and is not a warranty problem.

This company is the WORST! Their customer service is terrible. I will never buy from you all again! No one answers the phone and when they finally decide to call someone regarding their order, they don't have full answers to when your order will be delivered or when you will receive the rest of your items. The lack of clarity and response is insane! Buyers BEWARE!!!! This company doesn't deliver all of your items, their delivery drivers tell you how terrible the service is and not to expect your items for weeks! I regret my decision to buy from here!!

Salespeople were very helpful without hovering. We were able to walk the entire store looking for what we wanted. I had seen the dining room chairs online before we went to the store so I pretty much knew what I wanted.

Most of the furniture is of a good quality. The only concern is that styles do not change often. The same sofa I bought 15 years ago is still being sold only with different upholstery color. I would like to see more contemporary pieces of furniture. Less dark wood. The sales people are not always too knowledgeable. There is a catalog full of furniture and I have to ask to see it when I decide the item I want is not available in the store. However, again the quality of the furniture is excellent and that is why I continue to return there when interested in buying new furniture.

The insurance was useless as they never came. But I needed something urgently and they worked with me to get an immediate delivery. I was very satisfied with the customer sales service and the comfort and appearance. Don't look for long lasting. But otherwise great and pricing was also great.

This furniture was bought new in 2006. We're finally able to get rid of it. Poor quality stuff made in Vietnam. Seat cushions lost their "spring" within two years.

I purchased a leather sofa bed "the Kennard". I paid over $1500. for the sofa. Initially the inner seat cushion foam kept bumping up ... I complained to the company and a replacement was sent to me and the Ashley Co. sent a technician out to fit the leather cover over the memory foam cushion. A year later the sofa frame which holds the bed has broken apart. BEWARE. Their furniture is poorly made.

I went purchase a new bed and metal bed frame. Before I walked out I noticed that most of the info was VERY WRONG my name my number the order everything, But since I had to make it to work on time I had to go and come back to fix it another day. So I go get it fixed but all they did was change the size of the "foundation" which I never asked for foundation. I needed a metal bed frame to hold only the mattress. When the delivery came I was not home. My sister received it and signed for it. So when I got home I realized that I did not get what I had asked for.

Ashley Furniture... We've bought items from there since it opened. We just recently bought a sofa. Both Ashley and we are in Fairfield, NJ, yet they decide to warehouse their products in Edison, NJ...okay...but why charge us $160 for delivery but Raymour and Flanigan - a higher end furniture store literally next to Ashley can somehow deliver to Fairfield for less than half that cost. No matter...The sofa was to be delivered Tuesday...I told the salesperson I couldn't accept morning delivery any day that week but he assured me it wouldn't be a morning delivery. So meanwhile we paid "Got Junk?" over $100 to remove our old sofa.

So I buy a Stearns and Foster pillow top bed for 1500 and when I saw it on the floor at Ashley I thought it would be great especially for my pregnant wife. After all we’ve been sleeping on a mattress on the floor for the past 2 months and it’s been harder for my wife to get up so I decide to go to Ashley and hope to get a Mattress and surprise her. On 11/29/2019 first they say they have a brand new one in stock so I wait to get it just to see that it was the wrong mattress. When I go back to tell the salesperson they say it was tagged wrong so she tells me “it’ll be an extra 200 for the mattress.” I said “that’s y’all mistake!” So they honor it and gives me the price they originally wrote up just to find out the mattress isn’t there, then they tell me that’ll it be in on 11/30/2019. I call and call all through the day and the saleswomen tells me it hasn’t come in and that they don’t know when it will be, it depends on the driver.

Ashley Furniture has a big selection and a good return policy, I have never returned furniture but it's in the paperwork. However the customer service is not that great. They act as if they're better than you and they hate their job but besides that the rest is great. I have purchased a sectional couch and a kitchen table set and both I have had for years and I have kids and they're like brand new so no complaints there. The furniture holds up well and decent prices. Everyone with little or a lot of income can afford to buy from them and it's all still high end no matter the price.

I purchased a set of mattress and a coffee table at this store. I Was very pleased with both items. My coffee table came with small stools that fit underneath the table that had cushions on the top. One of the cushions was damaged. I called the company and they sent out another cushion. I was very pleased with how they handled the return. The mattresses were great and very comfortable. The salesperson for both purchases were very helpful and patient because it always takes me a long time to decide what I want. I would recommend this store to anyone looking to make a furniture or bedding purchase.

The staff listened as I described what I was looking for in a sofa, they showed me options without trying to upsell. One drawback is charging for delivery, I feel if I'm spending hundreds or thousands of dollars they could deliver it for free.

Ashley Furniture is my one stop shop for furniture. The sales personnel are always courteous, friendly and professional. They are very knowledgeable about their products and are not pushy the way some other store clerks have been. The furniture is well constructed and is designed for regular family use. I have never returned a piece of furniture for malfunctions or poor workmanship. The stores are up to date with the latest style trends and variations in colors and styles are plentiful and pleasing for those that are looking for quality and price in their products.

I am writing this review to express my sincere disappointment with the way I was handled by this company. I went into the Plano store to purchase a wedge to match the other 2 pieces I purchased 2 years ago from Nebraska. I asked Cathy (sales rep) to confirm that the wedge would connect to a chaise and she confirmed this would not be an issue with the 2 pieces I already had. I just purchased my first house and had this piece of furniture in storage until the big move. 25 days after I bought it I moved into my house and had the movers assemble the 3 pieces of the couch/chaise/wedge. This is when we discovered the wedge DOES NOT connect to a chaise, there has to be a console or another piece to make this work and I do not have enough room for another piece.

I placed an order online and paid $149.99 for the premium delivery. I other options to select anything different. I call to reschedule delivery once I got date. I wanted a weekend. No they said it is $169.99 for that and won’t change unless I pay $20 more. Online please view this on your order. Been on phone for 2 hours and still on hold to now cancel my order since they are also very rude by transferring me back and forth.

My couch is cream colored leather that is very comfortable. The saleswoman told me she had the same one at her house. She loved it. The delivery charge was $99. I financed the purchase which took a while at the store in Frisco Texas. I still have the sofa 5 years later and it's still perfect!

I have recently purchased 2 curio cabinets and a coffee table for my new home. The associates were friendly, helpful and knowledgeable about their products. Before I placed my order I knew what the final cost would be, my savings and the delivery date. I enjoy shopping in a clean and well organized store. I like speaking to an associate who takes their time showing me all my options and makes smart suggestions plus can joke around like I'm an old neighbor. I never felt rushed or under any pressure. I have recommended this store to my friends and family. I will be purchasing more furniture in the near future.

I bought an Ashley sofa and the price you could not beat. The sofa is built well and very comfortable. I would recommend Ashley because they have affordable furnishings but are also built well.

We purchased an entertaining center coffee table and square table. More than $2k. They delivered wrong, incomplete and damage parts. We went to the store two times and call three times and nobody did the order to make the replacement. Now because of their fault we had to wait a month to get it done. Definitely not good. The last time I get something from this store and we were planning to get a bed and mattress but It ain't going to happen.

In late July of 2018 we bought a 3 bedroom condo at the beach and furnished it entirely with Ashley furniture. You can do the math! By Thanksgiving of last year we finally got the last piece, a dining room table! From the outset, there were issues with the furniture. One of the 2 upholstered chairs had a “cracking” sound which we finally got Ashley to address over a year later! They sent their furniture repair guy last week. He said there were staples that should’ve been removed at delivery and they were tearing the pillow, hence the “cracking” sound. He took pictures, filed a report, and said we’d be getting a new pillow.

I purchased a complete living room set from them a few years back and they have terrible customer service. Six months after I purchase the leather started to fade and peel, no response from them, than a recliner broke. They did come out to repair that but it broke again with 2 days and they refused to come out again. The leather on the sofa and both recliners looks as if it was pleather instead of leather. I took care of it as instructed and as a matter of fact we were over the road truck drivers so for the first year it was hardly ever sat on. It just made no sense to me that I had a lifetime warranty of the leather and they refuse to stand behind their products. This is the worse place there is to shop so who ever is looking to purchase furniture please DO NOT GO TO ASHLEY'S. I would say you get what you pay for but I spent almost $3,000 for the set so it wasn't cheap.

Ashley carries furniture that is above the quality of IKEA, but below the quality of Ethan Allen, Barrett or Thomasville. Some of the dresser materials are not great, but most sofa frames are (some sort) of hardwood, and the fabrics are fairly good. The furniture is definitely not craftsman made with dovetailing and milled edges. However, this brand has been improving steadily, there are a lot of options, and the cost is for the most part low. I would rate this better than Rooms to Go, I think.

The furniture is beautiful and has held up well, I am not a young person so I do not have the high traffic of young ones around anymore. So can not speak about wear and tear of a young family.

I went to this store to buy a recliner for my sitting room. On entering the store, I was greeted by one of the store members in a warm and cordial manner. The store is cleaned and well arranged. The store member proceeded to show me around and what they have in store and on sale. I found the recliner I was looking for quite quickly since the store arranged furniture in a fashion that makes it easier to find items. I picked up the item I wanted and checked out. Check out was seamless and without any hassle.

I ordered furniture for it to be delivered 11/3/2019. They delivered the La-Z-Boy. No problem...however the couch was supposed to be delivered the same date but when the delivery guys got here is when they "noticed" the couch was damaged. SO, next delivery date was 11/19. That's great. So we will have furniture by Thanksgiving! Nope. They call one hour before the "delivery time" which was between 12pm-4pm and call say the couch is "damaged" again.. No sincere apology.

I purchased 5,000 worth of furniture. It was roughly 13 pieces. 11 of those pieces came in damaged. I told the delivery men about the damages and they said they wrote it down, well they didn’t. Thankfully I called the following Monday to confirm the damages which they told me they were not documented. It was a hassle playing phone tag while trying to get these items replaced or being compensated for calling 3 weeks in a row trying to get this settled while half of the time no one got back to me. Although they were replacing some of the damaged items, I had to wait and am still waiting almost two months for them to be delivered. I explained this to corporate and they said there was nothing they could do on their end besides give me an extra $150 off.

On 10/21/19 we ordered a new bed, love seat, recliner, and bookcase for delivery on 11/13/19. Waiting 23 days was long enough, but on 11/13/19 the bookcase is not part of the delivery--it is allegedly being sent from the factory that day. On delivery day Ashley failed to include the pillows that come with the love seat. Customer service sends it via UPS later. Within a few days we are advised the bookcase was damaged and we would have to wait until 11/29/19. We get a call to expect delivery between 0845 and 1145 11/29/19. We wait and no delivery.

It took 3 deliveries to get an I damaged cocktail table. Customer care/the store nobody cares. They are the rudest people. Do Not use Ashley Furniture. Highly unprofessional. I don't want to say, "I told you so".

Very helpful sales crew in Jax, Fl helped pick out the right size and type of furniture. When inputted by SC store, it was incorrect. Furniture was redelivered 2x, and then it was right.

I enjoy the variety and helpfulness of the staff, the options are somewhat overwhelming but in a good way. I did get the recliner and dining table I wanted at an awesome price, I would recommend this store.

Truth is I have placed an order that will be delivered Dec. 4th. So everything has worked out so far, praying that quality of furniture is great!

For the high prices you would expect better quality. Their mattresses are too high just as high as the mattress stores. Might as well go to Hanks or order from Amazon.

October 6th we purchased furniture and today, November 29, we still have a broken bed and unreturned phone calls. History: October 30- Spoke to customer service about scheduling repairs for damaged furniture that was delivered over 2 hours late on the evening of October 10th. The end of October was the earliest they could schedule repairs for furniture that was delivered on the 10th.

I purchased a sofa 3 years ago and the quality of my sofa is still in excellent condition. It was a Black Friday deal and a little over $300 with tax. I still love my sofa. It is a 3 seat sofa with double recliners. It is very comfortable. I would purchase furniture from Ashley again.

I shopped at Ashley and customer service seemed fine and they answered the question I had. I just couldn't afford what they had. I know they have good quality products but I think they are high.

I have purchased furniture there for several years and have never had anything but exceptional customer service. The salesperson was very knowledgeable and allowed me shop with no pressure and once I made a decision she offered several ways to finance and offered ways I could save money. I recommend Ashley Furniture to my family and friends.

Ashley Furniture is far the worst furniture ever sold!! I have tried several pieces to make sure that it was NOT just bad luck!! I have tried a bed, sectional sofa and a chair. And after just a year every one of them fell apart. Dollar store furniture lasts longer.

We were told our mattress would be delivered between 3 pm to 7 pm. I contacted the delivery person at 6 pm who said that the delivery frame is not going to happen because he had 14 deliveries and that the timeframe for deliveries is never correct. It’s almost 10:00 pm and still no delivery. I will never again buy a mattress thru Ashley and do not appreciate that we were lied about the timeframe. Mary ** Hanford, CA

The sales associates are very experienced and able to recommend groupings for your living areas by your needs assessment. They are familiar with the fabrics, styles, and protection policies. They are able to suggest care of the furniture, offer finance options, and have knowledge of sales. They will spend as much time with you as necessary to find exactly what you are looking for. In addition, they can help with accessories such as lamps, pictures, and floor coverings.

I went into Ashley Furniture 5 years ago and purchased a 4 piece family room set. The salesperson was very knowledgeable about the set I was looking to purchase. The couches are is very strong and durable. The couches had to endure eight grandchildren and numerous sleep. When decide to upgrade I will return to Ashley purchase again.

In my opinion Ashley Furniture has the BEST Selection of all kinds of Furniture, etc. The way the store is set up is very appealing & the customer service allows you to shop on your own or will assist you helping to find what you're looking for as well as answer all your questions!! The appearance & quality of the furniture is Super --- especially considering their prices are Unbelievable!! Their Delivery Service is Great too. After the 1st time I went to Ashley many years ago -- it is now the only Furniture Store I shop at!!!!

In a nutshell, I have shopped in two Ashley Furniture stores, and I Will Not shop in a third! They have some very nice furniture (on the surface) that I was interested in, but there were too many problems...some, very uncomfortable... associated with shopping in this store, beginning with the sales force. They are way too high pressure. They actually continued to follow us around, even after we politely said that we'd like to look around, and would get back to them with any additional questions or decisions. (This happened at both stores.)

I made a purchase recently. 2 different orders numbers. I got the confirmation of one order like 2 days before my delivery date. So I decided to call Ashley Furniture on Katy regarding my orders. They never pick up the phone and the 5 times or more been on hold for a representative. They would hang up after been on hold for more than 10 mins. Anyways to make the story short a day before my delivery I was told that I would be receiving only 2 things from 9 items I had order. I just think that if they give bad customers services since the beginning what’s gonna happen after. I had to cancel everything since they are having trouble having communication between the employees and customers. I was told they would call me back and they never did!!! I just wish they would keep their word on the delivery orders dates. And stop pointing finger to each other (employees) and have a better communication and customer service.

BEWARE!!! I purchased a bedroom set recently through their online store. The furniture was delivered on Nov 23, 2019. Or so I thought...when the 3 party delivery company pulled up in a budget truck with only 2 out of the 6 pieces I asked where the rest of the set was. They told me saw the order the day before my delivery and it read 6 pieces on their order. But only 2 when they got to my home to delivery the bedroom set. I asked the man why wouldn't he find out where the 2 other pieces were before delivering it. He had no explanation and said it is not his fault.

I needed a bed by 11/26, so was careful to be sure to pay attention to delivery dates. Ashley had a suitable bed that they CLAIMED would be at my house on that date. On 11/26 I received an EMAIL, not a bed, telling me that, oh yay! A SHIPPING LABEL HAS BEEN CREATED! WOW! That's almost like getting it that day, isn't it? At least it's close enough for Ashley's! It's 11/27 and the bed I was promised on 11/26 is still not here. I'll NEVER shop Ashley's again because doing business with LIARS is bad business.

I am very pleased with the quality and value of sofas I purchased at Ashley. Having been in the manufacturing of furniture for 40 years, Ashley has impressed me for its value.

Friendly staff was immediate upon entry to the store. Very knowledgeable personnel about a variety of product lines. Made some helpful suggestions which made our decision process with ease. The store was very well organized and naturally very clean. Their precise arrangements made our selection choices match what we were hoping for with our expectations. The business location was convenient which saved us a ton of time.

Horrible. Paid 100.00 for delivery and told they would remove old bedroom set. The guys refused. Some calls were made and a friend who spoke their language heard the delivery guy make a comment that he would do what Ala wanted and removed the old bedroom set from an upstairs room. I paid he additional money. He said this happened before. I called to complain and got nowhere as I feel the owner does not care. He does not pay his workers to remove the old and keeps the money. I will NEVER shop at the Spokane Ashley ever again and I spread the story. I spent 4500.00. I have always admired Ashley, but can't believe the company is allowed to do business as such. My spouse and I are older and I had made plans for the delivery and when the situation happened, I cried and felt panic. I would of liked to have some compassion with the incident, but go nowhere with the store lady.

I ordered a new bedroom set from Ashley Furniture online back on 9/2/2019. The bed frame and night stands came via UPS shipping and arrived with little to no issue in about 2 weeks. As of 11/25 I still don't have my dresser which I paid a separate $150 dollars to have the deliver "service". I have scheduled delivery 3 times each time spending over an hour on hold. The deliveries are 4 hours that they set the day before delivery. The first delivery was a no call no show and didn't tell me until I called that they never received the delivery from the manufacture. This was after I wasted 4 hours. The second deliver after I confirmed they had actually received the dresser this time was so damaged. I don't know why they put it on the truck wasting another 4 hours. The last item is while Ashley furniture is part of Morris furniture their systems don't communicate, which is a problem when what you order from Ashley is being delivered by Morris.

I bought a sofa & loveseat 15 months ago and now the seat cushion on the loveseat is peeling. After taking the picture to the store to find out that it was not really leather it is a DuraBlend material. And it was not cover on the extend warranty. If I had knew that I wouldn't had not bought for that price when I could have saved hundred of dollar someplace else. Now I have to try and get someone to fix it. I will take my money someplace else.

Shopping for living room set had been to three different stores. Found one at Art Van. Paid for it. Had delivery date and decided to go looking in Ashley Furniture. Find one I like more. Decided to cancel the other the biggest mistake I ever made. Ashley Furniture manager told me I will be able to get my furniture the date I needed it. Went to pick it up. Wasn't there. Gave me a different date and still wasn't there in all 4 different dates and still haven't received all my furniture. Never again will I deal with Ashley furniture.

We went to Ashley for 2 pieces for my son's 1st apartment-a studio. We reiterated 5x that the sectional couch could only be 100inches long. Our very nice salesperson said he understood and sold us a sectional not in store but showed us loveseat in fabric and style. Again we ask-100" and he agrees. It's delivered and it's 110" long. My son takes delivery and thinks it will be OK-but it is 1/3 of way into doorway-NOT ACCEPTABLE! I visit store, speak to salesperson and he says he '"thought" it was 100" and is sorry. I answer survey that I am unhappy. I call customer care. I call AMEX to dispute charge. Ashley answer- "You took it. It's yours." And after another call to customer service-told that if I want to pay $149 restock fee and $170 redeliver fee-they will change it-FOR THEIR ERROR!!!!

Never buy anything from Ashley. They sent us defective king bed now they refuse to exchange it. All customers service representatives are ridiculous, they treated customers rudely. In future, we never buy anything from Ashley.

I bought a bedroom set in October 2019. Was assured by the salesman that all the pieces would be delivered by 2nd week in November. That didn't happen. I still do not have a nightstand. I have been told 3 different stories of when I can expect to receive it. 1 person told me November of 2020. 1 person told me January 2021. 1 person told me that it was discontinued and I would have to pick something else. I have called the store numerous times to talk to someone about this and was told each time they would call me back but they don't. I have to call back every time. I have asked to speak to the manager or owner of the store several times and am told each time that a manager is not in. I have never had such a horrible experience buying and getting mt furniture delivered anywhere else. I have made many purchases in my lifetime but this is by far the worst.

In Aug. 4, 2019, I went to the store on 215 and Decatur in Las Vegas to order a hardware pack for my bed with customer service rep. Endia, due to my screws being lost while moving. After waiting several weeks for my package to arrive I called Ashley and was told that my delivery should arrive soon. I was told the processing time takes 7-10 days because it is shipped from a different location.

I wish this review could reach to the high managers of Ashley, because you guys are good to sell but BAD with post sales and customer service. See below my complain (posted on internet on google maps [Ashley Milpitas) where I gave 1 star, my bad feedbacks including pictures. Also sending the pictures, of the calls that I gave. Worse customer service ever! I will never buy anything from them, if you are thinking to buy something from Ashley do not do that! Find another store. I am Waiting for more than 30 days for a delivery, the Milpitas managers Mir and David say that they are going to call me to fix the problem but they do not do that and are avoiding all my calls.

I ordered a sofa, recliner, and 2 end tables on October 16th. I was told the delivery date would be November 8th. Two days before the quoted delivery date, I got a call saying that it had to be changed due to some parts being on back order through the manufacturer. So, I rescheduled the delivery date for November 29th. Today I get another call that the delivery needs to be rescheduled yet again!! Of course the person I talked to couldn’t tell me what the problem was or if any of my furniture could still be delivered on the 29th. I was told that I’d get a call back before 6:00 today. That never happened!!! About a year ago, I got furniture for 3 bedrooms without a problem and am happy with them. However, now I wouldn’t recommend this company to anyone!! I’m so disappointed to see all of these other reviews!! I was told I’d get a $100 gift card, that will help... Buy more furniture and then have the hassle of waiting for it too!!

The furniture is beautiful and good quality. This is the type of furniture you feel like when you buy it you will have it for years, surviving whatever the kids and pets can dish out. They also have very long warranties. Our sales person was outstanding going out of his way to make sure we got what we wanted delivered when we wanted it, also checking back with us to make sure the delivery went well and we were happy.

I had a very good experience with Ashley's furniture company. The salesperson was very educated on the description and availability of the product. I searched the internet for the perfect sofa and loveseat.. I wanted them both to have reversible seat cushions and attached backs.. instead of purchasing online, I called the Ashley's store in Bryant Arkansas and the saleslady was very instrumental with helping me find the exact products I wanted. I was able to make the complete transaction over the phone without actually setting foot in the store. The items were delivered to my home in perfect condition by a very professional staff of meticulous young men that took the utmost pride in their job.

From the moment we walked through the doors we were greeted by a salesperson. He graciously gave us a layout of the store, and did not crowd or hound us while we browsed. We were grateful for his assistance, and we eventually purchased several pieces of furniture simply based on his helpful and insightful information. The store was clean and easy to access a plethora furniture pieces. Most of the furniture I would say 90% appeared to be great in quality, and the prices were definitely better than several other furniture stores we visited that weekend.

New couch and chair started falling apart within 2 months of delivery. Also, a piece was delivered damaged and when I asked the delivery guy to take it back, he said they couldn’t re-load an item once it’s unloaded and that I would have to call customer service. Come to find out he was lying and when I called Ashley, they told me it couldn’t be returned and that I would have had to tell the delivery guy and not accepted the item. I filled them in on what the guy said yet still they just sent a repairman out.

Very disappointed with the service received. Bought a sectional and at first the care we received was very good. However, the delivery side has been laughable. Let me break this down: 1) First, they delivered the sectional with the wrong part. We have half a couch in the living room. Told we would have to re-arrange to get the correct part, no problem. 2) Got a phone call the day on the day of delivery to say that the part had been damaged and that they would have to order a new one, "don't worry though it will be there next week." Arranged a new delivery date #3. 3) Got a phone call the day before delivery date #3 today that the part is no longer in stock?! We would have to select a new date. At this point I was assured it would be there for Thanksgiving.

I have to say I was at first impressed with the store offerings and service. But service after the sale is extremely lacking. First, at time of purchase the manager was more concerned that he wouldn’t meet the daily quota due to the credit card machine not working. That should have been my first sign. My second was the concern I expressed when I was told delivery would take “2 to 4 weeks”. The manager interjected that he had the “secret code” and could see that my items were in the Philadelphia warehouse and there is no way it would take more than two weeks. It took four. On delivery day I was called by Midlantic Shipping informing me that my items were damaged and it would take another 4-6 weeks for replacement. I told them to unload the truck as I would be refusing the order.

Ashley Furniture offers attractive, reasonably priced furniture. The quality is not outstanding and really isn't designed to be used much longer than 10 years, but the value is real.

Customer service reps are very attentive. Furniture is good quality, comfortable, and sturdy. Different colors and designs are always a plus!

I bought a sofa bed from Ashley and it was perfect for sleeping and comfort..The picture I saw online was exactly the color and quality advertised online. On a scale of 1-10 it’s definitely a 10. Delivery was on time and everything was checked by the delivery men to make sure it had no problems with the bed section pulling out and in. I Will definitely shop at Ashley’s Furniture store again if I need a new piece of furniture.

We bought a bedroom set early August of this year! Here it is Nov 24 and the entire bed frame/foot board slats, draws are laying everywhere! When the last piece was finally delivered Nov 2, they didn't have ANY OF THE HARDWARE TO PUT THE BED TOGETHER!! Both my husband and I have talked with Tatiana, Store manager from Edwardsville, IL and Angela (MULTIPLE TIMES) to ensure the hardware would be delivered and the bed put together. This was supposed to take place Nov 23--But no, they brought another footboard and no hardware!!

Wanted to order 2 sofa's from Ashley Furniture. When I called to order, the salesman told me as long as I come into the store by 11/23 to take care of the financial end, the sofa's would be in on 11/25. I decided to keep it safe and I went to the store on the 18th of November. While there, I was told it would not be in until the 2nd of December. I left the store very unhappy with this extended date and because the salesman was not truthful. Shortly after I got home, the district manager called me and told me that he was sorry I was told that the sofa's would be in on the 25th of November. He said the 2nd is the best he could do. He offered to discount the protection and give me free delivery. This was a Friday. I told him I would be in on Monday after work and would that be enough time to order and have it on the 2nd of December. He assured me that it would be in on the 2nd of December and that Monday would be fine.

We bought a sofa & loveseat five months ago from Ashley. I emailed Customer Service to let them know my furniture is now covered in fuzz. The material is shedding and fuzzy. I received a text back informing me there was nothing they could do, it's not a defect and that I should buy a sweater shaver. When I followed up with a phone call & then sent pictures they reiterated their position and told me the fabric is getting fuzzy from friction... essentially from sitting on it and day to day use. They were unwilling to assist me any further. So now my five month old furniture looks horrible. I will never buy from Ashley Furniture again!

I purchased a sofa and couch. The sales agent was helpful in explaining all of the current sales and furniture protection coverages. I would recommend Ashley to anyone who is looking for good quality furniture, at reasonable pricing.

I have purchased many items from Ashley Furniture and I am very happy. Their chairs and sofas are super comfortable and their living room furniture is stylish and well-made.

The furniture is of good quality. A little too much for me. The hardware and drawers seem to be better than average. They had a lot of different choices that were helpful. The sales personnel were helpful.

Nature of complaint: Delivery Issues. Problem description: I live in Northern CO and the nearest store is in WY and we drove up there to look at what their inventory and look at the sectional we saw online. Spent about 2 hours in the store in which we the seller kept leaving us to answer the phone but it happens, we understand.

I purchased 2 end tables on 11-3-19 and was promised delivery in 2 days. I was told the delivery would be within 4 hour delivery window. The delivery never came and no phone call from Ashley. On the 2nd attempt about 5 days later, the same thing happened. Waited and waited and no courtesy phone call. My time is precious but not to Ashley. After many complaints, They agreed to give me Premium delivery (product assembled). Now the 3rd delivery attempt the driver couldn't locate my home and had the worst case of dyslexia I have ever experienced. It took 20 minutes to explain house numbers, street names, addresses near me and zip codes. Even though I said my house numbers and zip codes so slowly (like I was talking to a kindergartner) and 20 minutes of getting nowhere, I told him to forget it because I (we) were getting frustrated and didn't want them at my home.

By far the worst experience ever, ordered some sofas at $2,200, oh were they quick to take the payment. Salesman told me we would have sofas in by Thanksgiving. Ordered them on Nov 2, called in to find out the status on order now they're telling me won't receive until mid Dec. If we would've known that we would've never ordered from there. Want to cancel but they tell me they would have to take %30 off total. Can't believe the hassle and the lies they provided... Stay away.

It is a good store. I knew of them before they were in the northeast. I like their variety. I am just very picky on quality. I'd rather have quality than quantity. So that's why you will see I gave some 4 ratings.

My experience was amazing. As I found the furniture on the website on sale I went to the store where I was given the online sale price. The store received the furniture and gave it the lifetime warranty treatment against stains and delivered and set it up in my home, customer Service was outstanding. They communicated with me regularly so I was aware of everything that was happening.

I was told this was a floor model and there would be no way to return it if it was defective. We purchased anyway and when we got it home to notice some flaws so we were wondering if it was a reject or a floor model. My calls to Ashley furniture went un-answered.

I enjoy shopping at Ashley Furniture because they have a great variety in all departments. The staff is very friendly, but not pushy like some stores. Salesperson answers questions- if not sure he/she goes extra mile to ask supervisor, so no misleading info. Great prices, selections, and quality discounts. A warm, friendly atmosphere the minute you walk inside the door. I have told many friends this is the place to shop!!

My husband bought a 2pc leather recliner set, before his death, which at this time was 4yr's ago. This furniture is a disappointment, the leather is now peeling so bad, I had to cover them with chair covers, & keep them covered, so as not to be embarrassed.

Purchased a set October 26. Here it is November 22 NO set, our Thanksgiving is ruined. We are hosting with no seats for our guests! All we are getting is the runaround several times and the managers all suck and had no answers. I was lied to after 2 robo calls of promising delivery!!! The worst experience of my life, they gave me a new delivery date of 12/3. Yea I think NOT!!!!! Bever shopping with these crooks again.

I can't comment on the quality yet because I bought a bed, mattress and boxspring over a month ago and still have not received it. I have tried to work with the store manager, Steve **, He is arrogant and does not even try to help with the matter. He simply doesn't seem to care at all. I paid cash for the item. I'm tired of being put off and treated so bad. I really don't know what to do at this point, they are saying I will get it on Saturday the 23rd, but I have my doubts on that. If I don't, I am considering getting legal advice. Do not go to this place. They do not care after they sell you something. I have been lied to on several occasions and told I would be called back but they never do. I have done all the calling and trying to fix it. Buying furniture is supposed to be a good experience, but this is truly a nightmare. They are just awful.

They texted me my furniture was being delivered on 11/19, no problem, took off work. The sofa table did not arrive with the rest. After the run around and get in line for a call back it was determined the sofa was at the warehouse about 20 miles from my house. I asked them to deliver but the only way was to schedule it again for 2 weeks! They have just given me the run around. Impossible to talk to a person directly without a call back. Will NEVER buy from Ashley again. My advice to others...buy local. Support local businesses not National Chains in the future.. I definitely will.

Hers the short story, Bought a power sofa that was stated as the most comfortable sofa ever by salesman, jim, and sold me additional warranty, but it literally fell apart in 13months, surprise, i warranty was useless unless you wanted to pay more for a new seat! Never again, Junk,Stay out, 1500. Down the drain! I tried to call them up, Ashly and warranty co., but got the runaround. If I was younger, I would thrown this sofa right in the lot, !

UPDATE: So, I drug the dog ** out of Ashley Home Store about not refunding my $677.33 for over two weeks and taking me for the jelly roll....when I NEVER TOOK POSSESSION OF THEIR SOFA!!! I drug them on their Facebook page, this review page, I instant messaged them... I drug them on my Facebook page, my friends and family re-posted the dragging on their pages, I contacted the Better Business Bureau,and I sent Channels 5, 3 and 13 emails in my city!! In the words of Faye Dunaway playing Joan Crawford on Mommie Dearest, "Don't ** with me fellas!" How bout they called me last night to FINALLY REFUND MY DAMN MONEY!!! Let's see if it actually credits to my account today..... if not, I'm going to continue dragging their **!!!

When we lost everything in a house-fire, we turned to Ashley furniture to furnish our new home. The staff went above and beyond to help us coordinate what we needed and what would go well together within our budget. The furniture has withstood three growing boys and has been much loved. We are grateful and can recommend Ashley Furniture for all your furnishing needs.

I bought my bedroom set from them. Very well made. Very impressed with the workmanship. Underwood they how they stain it. Pitch Perfect. I've had it for a while now. I will always come back and shop again with them and I give a 10 star overall performance.

They have many options although there aren't many "special" pieces. Everything is very similar in style and the quality is slightly above average. The salespeople are very helpful, however, the time it takes to purchase feels extensive.

I would like to record my review of Ashley Furniture lift chair. My chair cost including tax was very close to $950.00. I purchased it in 2015 and I received it in February 2015. The chair is still in good condition but the mechanical lift bent and it stopped lifting the foot part of the chair. The mechanism has a 5 year warranty. So it is still under warranty until February 2020.

I purchased two chairs and a couch from Ashley with a $199 warranty. I was told Davey thread the warranty I was sold does not cover a warped frame. I was then told that it would be covered under the manufacturers warranty. But, because I have moved they no longer honor the manufacturers warranty. What good is a warranty that is not honored.

I ordered a corner table with chairs on 10/03/19 at the store, everything was fine, the problems started when they called me with a delivery date, they were trying to deliver my table for 3 days, the delivery never showed up, when I started calling them, the customer service told me that the item did not return to the warehouse, promised to call me, as soon as they find the table, I asked to talk to the supervisor, but actually it’s impossible at Ashley warehouse, all of them are so busy right now, promised to contact me in 72 hours, again no calls, no deliveries, no table, today is November 20th, no one even contacted me anymore, is it possible? Is it true? I am in shock, no one even cares about it, I think Ashley should be check by Labor Department, definitely there is a lots of problems!

We went to the store to buy furniture for the little boy we are adopting. The beds we wanted, they said we would have to order online because we couldn’t order through the store. So we ordered two mattresses, a five drawer dresser, nightstand and a lamp that night. That same night I ordered the two twin black metal beds online. When the beds arrived through UPS, they were white instead of black. When I called and told them about the mistake, they said I would have to pay to ship them back and then reorder the correct color at my expense! When the other items I ordered on store arrived, they delivered the wrong lamp! They said we would have to return the lamp to the store and then reorder the correct one and wait another two weeks for delivery! All three times I’ve ordered from Ashley Furniture, they’ve messed up! Don’t waste your time using this company! They will mess up every time!

Ashley furniture always had a wide variety of selection. I bought a bedroom and living room set. The quality and pricing exceptional. Been a while but I remember how spectacular of a experience I had.

I purchased an entry sofa when I bought my house. There were many was it was an entry sofa, the cushions cannot be turned over and the middle cushion could not be exchanged with outer cushions. The couch is not deep enough to lie on the couch and nap. But as a starter sofa, it is made to last, easy to spot clean and came in a lovely sea blue. I will probably upgrade to a better quality sofa but this is more than enough for now.

Great selection of materials and design. Delivered on time and exactly what I ordered. However, the oversized ottoman has only one piece of velcro meaning the top pillow on it constantly slides. There's no center support on the base and it's a long couch. The cushions have compacted quite a bit in the 2 years I've had it and already need more filler.

We were satisfied with our leather furniture until 6 months after we purchased. The leather started fading on the sofa so we went through the process and contacted the service department, uploaded photos and patiently waited for a return call that took approximately 3-4 weeks. The service tech came out and took the leather that had the defect off to replace the new piece and the wrong part was ordered! Now that was the first mistake so they ordered the “correct” part and so we had to wait again. Then I get a call that the part was ordered wrong again!! Then again!!!

We ordered a bed, dresser, and 2 nightstands from this store on November 3rd. They were delivered 9 days after that with no handles for the dresser and with bed rails that were not compatible with the headboard. We called immediately and they sent out a repairman 8 days later, who we were assured would have all of the parts to fix our bed. He arrived with a toolbox and was unable to do anything. We called again and were told that they would send us the parts to fix it ourselves in 2-3 weeks. We have been sleeping on a mattress on the floor for 2.5 weeks now and will have to continue until we have the parts to fix the bed rails. The customer services representatives were not helpful and the whole process has been drawn out much longer than necessary. I would not recommend this company for home furnishings.

I would love to give a good review because their furniture is nice and usually priced fairly, but the customer service is horrible. I received a couch that I bought a 5 year warranty on and it was ripped during delivery and missing 4 legs. Before delivery even occurred, I was told if anything was wrong during delivery, that wouldn’t even be covered under warranty because it is Ashley’s fault and they would fix it right away. It has taken more than 5 phone calls and 2 in-store visits to get them to even pay attention to the issue. Their excuse after my last in-store visit, was that it was “sent to the wrong department”, but would still take 10 days to get a tech to come out.

I went in to purchase a couch. When it was delivered it was broken. I called customer service and they said it would take 2 weeks to send out someone to fix it. After that 2 weeks no one showed up. I called back. They said it would take another 3 weeks to get someone out there. Still no 1 showed up. When I went to the store and talk to customer service they told me it'd be another 3 weeks again to get someone out to fix it. When I tried to return something they said I could only get in store credit. It was a mattress protector that they never gave me. I was picking it up at the store at that moment and they still would not allow me to return it to get a refund. When talking to them they say all they do is in store credit for returns. So it's a joke and they're crooks because all they do is get you stuck there with having to have their product and no chance for you to get any of your money back.

I ordered furniture from Ashley Furniture Store in Quakertown, Pennsylvania. The customer service at the store was very good. I was happy with my purchase of a living room set and a large TV cabinet for our new home. We were so happy in fact, that my daughter purchased a bedroom set for the new house. The order was placed on 9/21. Delivery was set up for 10/10.

I question the integrity or competence of the representatives of Ashley Furniture in Mesa AZ. I shopped online and identified two end tables I was interested in. I called the store and spoke to Brandon. I gave him the item number of the tables and he assured me that they had them at the store. On the following day, I visited the store to see the tables and was told they were not in stock at the store. Brandon is either incompetent or he lied to me to get me to come to the store so he could attempt to sell me some other items. Is it the policy of the management at Ashley Furniture in Mesa to allow their employees to lie to customers with the purpose of getting them to visit the store????

I finally.decided to try Ashley online store. Found a great table for my kitchen and existing chairs. It was delivered when I was out and husband put it together. Just a note. This is not a cheap flimsy table. It is quite heavy and 2 people need to lift it. Anyway my experience was excellent. Free shipping to boot. I am a happy camper.

I ordered a sofa set online because we currently had a sectional that was too big for our new home. Delivery date was 11/4 and the sofa's got here just fine. We moved in on 11/8 and fast forward to 11/16 and my 140lb son sat on the sofa and the entire frame cracked! I called customer service 4 times and was on hold for over 20 minutes each time, someone hung up on me twice, so I decided to go into the nearest store for help.

DO NOT SHOP HERE! This is by far the worst place to buy furniture. They delivered my furniture and it was broken. It took them two weeks to send someone out and they could not fix it. I wanted to return everything at that point and there are no returns! They then sent a person to my house five more times and they did not fix it! I spent about 8k on furniture from here and it is all cheap broken junk. If you buy from here and the product comes through your door, you are stuck with it. You are better off sleeping on milk crates! I do have all my receipts from when I purchased at this store and will be glad to prove my claims to anyone. I challenge them to prove otherwise! Do yourself a favor and do not go to this store or I am sure you will share a similar experience. Once they get your money you are screwed!

Very poor quality product despite outstanding price, also very bad and rude customer service. What I have purchased from Ashley faced problem within 1 month and the customer service did not accept to return or even replace the product... I will never purchase from Ashley... They cheat consumers offering products with price & image of high quality one and at time of purchase mention it’s very high quality but instead deliver very poor quality and rudely mention they can not change or correct the problem just after 1 month since purchase!!

This series of events baffles me but here is what happened. I moved into an apartment and needed new furniture. I went to the Ashley Furniture store in Silverdale, WA and selected a leather, power recliner love seat, coffee table, a small dining room set and bedroom furniture. A total of more than $5,000. The store told me that the furniture would be delivered the following Friday.

I called and sat on hold a week before my delivery date and changed my delivery. I waited all day for them on my day off and they never showed. Then the next day called and said they were at my home. I work an hour away. I spoke to 3 different departments and no one could help me. They finally hung up on me. I've designed half of my home at Ashley the other half will be through someone else.

Ashley Furniture store in Fairfield NJ Rt 46, SALES people are awesome. These people are great of course. No problem here...all is well until there is a problem after you buy. Bought high end dining room set 9 months ago. Barely use this set. Only during holidays and just discovered leg on one chair is cracked. Call customer service and was told because is not "a manufacturer defect" then nothing can be done. That says a lot about the quality of these sets and the company that says will stand by its products. If this was over a year I might understand but 9 months a barely used by average sized people? I've been a customer for many years. They are OK losing a customer over a single defected chair. Not a good way to run a business. This is the cardboard quality you get on those elegant chairs at Ashley.

DO NOT USE THEM. WORST CUSTOMER SERVICE EXPERIENCE. I would give them 0 stars if I could. My roommate and I purchased a warranty through Ashley Furniture for a couch under the premise we would get an additional discount off the couch. This was not the case. The salesperson LIED TO US. After noticing the discount did not come off, we called the NYC store and we were told "she no longer works at Ashley Furniture." Conveniently, she left the same day I called, according the manager.

I ordered a kitchen table. Was told I would receive a call half hour before arrival. They came at 7:45 in the am (before the scheduled time and without a call). The delivery men set up table and pushed it close to the counter. They pushed the chairs in and the one man stood behind the chair and said here, looks good sign. I took a quick look and seemed good. They walked out door and at same time my husband pulled out chair where man had been standing, the underside of the table was broke!! I ran outside yelling for the men to stop and they kept driving! I spent the next 2 hours trying to reach someone at the company.

I purchased a counter height table from Ashley Furniture in Capitol Heights, MD. The original table was damaged during assembly on Oct. 18, 2019. The replacement table was damaged during assembly on Nov. 4, 2019. Ashley Furniture refused to offer a full refund. Ashley's solution was for me to re-select another item or accept a store credit even though the table was damaged twice during assembly. Ashley Furniture Corporate Office, Service Department, Ahmed and/or Yanzi did not return repeated phone calls. I also made multiple trips to the Regency Furniture Store in Capitol Heights, MD and was advised by Manager, RC that he didn't have an issue with me Ashley removing the damaged table and offering a refund. However, his emails to Corporate Office/Moe went unanswered. I would not recommend Ashley Furniture to anyone.

We shopped around forever for the perfect couch set for our new house, we were so excited to find a beautiful couch set at Ashley and we did our due diligence, and decided to go ahead with the purchase. HOWEVER, fast forward 3 months, we were noticing REALLY bad pilling happening on the fabric, we chalked it up to wear and tear. Fast forward again another 3 months and the fabric is so pilled that people COMMENT on it when they come over to our house... it's EMBARRASSING! We called customer service, and surprise surprise they do not warranty the fabric, or would not return our couches because we were dissatisfied.

9/10/19 places call to Ashley Furniture for warranty claim. 9/11/19 emails pictures of damage to Ashley Furniture per request. 10/16/2019 repair tech finally comes out after many calls regarding update - states Ashley Furniture sent us the wrong parts. Needed to make repair and says he can temporarily fix the broken board that came loose from our chaise until Ashley Furniture mails us the correct parts. Asked tech to wait to make correct repair that’s needed. 11/9/19 emailed Ashley Furniture for update on repair - no reply. 11/11/19 - called Ashley Furniture. Spoke with customer service about update on scheduling repair still needed... Was told they closed the ticket... Reason? Not covered under their warranty!

We ordered a complete bedroom set on 9/22/19. We spent over $3,000. They GLADLY took our money, but don't want to deliver the products. We were told the delivery date was 11/3/19. Within 2 days of our purchase, we received a phone call. They needed to bump the delivery date to 11/10/19. So, on 11/8/19, we got a call telling us we had a PARTIAL delivery coming. We had to call the company to find out WHY only a partial, and blamed it on the warehouse.

The salesman told me this $1300 chair is leather. Six months later it is starting to peel. The peelings reveal. The top layer peeling off is no thicker than skin flakes are from when sunburn peels. It is apparently somethings bonded to something else.

I purchased a new bed for my disabled brother. It was agreed at purchase that they would haul off his old bed, I just needed to purchase a plastic cover for the mattress for loading it, which I did. The delivery got pushed back for a week. When it finally arrived, the delivery crew left his old bed in the hallway. This is at an apartment complex for disabled people! Not only poor service, but a danger to the other residents. My brother, who only has one good arm, and one of his neighbors pushed and dragged his old furniture to their trash room. He should NEVER have had to do that, I was told at the point of sale that it would be taken care of. I returned to the store today to lodge a complaint with the manager, but it was very obvious that they don’t care after they have your money. No compensation offered for failure to haul off or my cost for the mattress cover.

Ashley Furniture delivered a terrible product. The bed is terrible. I can feel the coils through the top when I lay on it. It's a cheap piece of junk. The worst part is, Ashley does not take returns... ever. They don't even answer their phone. I tried contacting their customer service department three time over a period of three days and sat on hold for over 40 minutes each day until finally having to hang up. There was no way to contact them. I even tried to online chat with them and that was unavailable on their website.

Bought a new sectional within two weeks of delivery the frame busted. Called and they sent a repair guy out who stated they would have to take it out for repair for at least 2 to 3 months. He said they have at least 20,00000 repairs monthly. Cheapest piece of crap I've ever owned. Their customer service was horrible. They would not exchange it. The couch has completely fallen apart after 5 years. We are retired not exactly hard on furniture. Having a bonfire tonight. We are burning this piece of crap!!!

I have purchased 4 sets of furniture over a period of a year and a half. I purchased a set in January from the West Dublin Granville store in Columbus Ohio. It was a reclining sofa and reclining loveseat. Natasha also persuaded us to purchase the insurance as “it covers anything that happens in the 5 year warranty period”. We put it in our back room. We (there’s only 2 of us here) always sit in the front room by the front door to the house. The back room is on the rare occasion of needing overflow. It got used maybe a half dozen times.

I purchased over $5k in furniture within a few months in the Secaucus, NJ location. Last minute I purchased a sofa chair espérate from my other others and chose to pick it up at the Edison location. The first time I went to pick it up the item was completely damaged. On the 2nd trip it looked perfect, no rips or visible damage. When I got home I noticed the frame on the right hand side was not fully intact - it had a lot of wiggle room which it shouldn’t on a brand new sofa.

I went in with my daughter just to browse at couches. We were not hounded by anyone. A very friendly salesperson Jhwil started talking to us and offered his assistance when and if we needed it. We found two couches we liked, spoke to Jhwil and decided on the one we purchased. He, along with the rest of the staff, were all so nice. Shook my hand, offered us drinks. Thanked us and wished us luck. Jhwil followed up after I left the store. Followed up when it was delivered to make sure I was happy. Definitely shopping there again with Jhwil!

There are the worse pieces of furniture I have ever purchased. And when I call they send out a service guy from m a third party. I have had this sectional serviced three time within than then last ten months. This the worse company and when you call customer service they talk to you like you owe them money! I spent over $4000 in the Ashley store in Tyler. This is a rip-off. I would understand if I had kids but I don’t. It just my wife and I. We rarely company no one is home doing the-day. We may sit on the furniture for 3 hours a day if that but they are saying it normal wear. They only want to quick fix the sectional by place a piece of Foam through the back spring. I explain to the service guy that I have a small chihuahua and if he get ahold to the foam it would kill her. I said that due to the foam was breaking off as he was trying to force it through the springs. Since this is a recliner sectional it was going to keep breaking off.

My order was scheduled to deliver on 5th Nov. Now I am being told that it would be delivered on 14 Nov. For cancellation they warn that I would be charged 25% of the purchase amount. I have nowhere to sleep but ground.

Four years ago I purchased thousands of dollars of Ashley furniture and also 5 year warranty on the Ashley furniture. The cable broke to release the recliner. I called their warranty company for a repair. They don't take electronic submissions of claims. Following their procedures, I mailed them a repair request form and a picture of the sectional. After 13 days they denied the claim without looking at anything because their policy is claims must be reported within 5 days. I called Ashley and their response was I didn't follow Guardsman's policy of filing paperwork within 5 days.

Told couch was in stock, delivery continues to be delayed weeks. The contract says no matter how long it is delayed, you cannot get a refund for the delivery fee and you have zero recourse, you just have to wait. This is horrendous. The customer service representatives are unsympathetic because they know you have no power.

We just bought a house and decided to buy new bedroom furniture as well as some home accents. Bought the furniture in August, received one item of 5 in October and still have not received the remaining items. We are sleeping on a mattress on the floor because we don't have our bed yet. The resolution dept won't return my calls. Absolutely terrible.

Bought a sectional and new bedroom suite in early September. Was told the sectional was on back order for a couple months. No big deal. The bedroom suite was in stock and we scheduled delivery for 2 weeks out. First delivery attempt the footboard was damaged, second attempt they tried to give us a damaged dresser that had been repaired, third time they called the morning of delivery and said the headboard was missing pieces but would bring the dresser and nightstands so we waited the four hour window and they didn't show. Been dealing with this for about 6 weeks and still no bedroom suite. Customer service is ridiculous. Nobody answers or returns calls and if you do get lucky enough to talk to someone they're not much help. I would definitely avoid dealing with them and take your money elsewhere.

We purchased a sleeper sofa. The salesperson was very eager to sell us this sofa and touted it as "extremely comfortable memory foam" and "it's far superior to most sleeper sofas because you won't feel any bar through the mattress". And "Ashley has an excellent mattress satisfaction guarantee policy", etc. She told us that if we were not happy with the mattress after 30 days that they would take it back.

I purchased a sectional from Ashley Furniture in Kennesaw, GA. The sectional started pilling (tiny balls in the fabric) within the first year. This is either due to a defect in the fabric or poor quality. Pilling is not covered under their furniture plan. I also have stains on the sectional. I have been trying; since July to have a tech from their furniture protection plan handle. It took over a month to have a tech come to my house. They didn’t clean the sectional said it needed to be replaced. GBA the furniture protection company disagreed and closed the claim. I Still have not had anyone clean my sectional. I then went back to the Kennesaw, GA store and spoke to the manager Fred. He said he would handle the situation with Ashley Corporate and get back to me. I was told he would be my point of contact. I called numerous times over the past month and he was conveniently busy or not there.

My husband and I relocated to Litchfield Park, Az back in July this year from Washington state. To make the moving less expensive we decided to sell some of our furniture so as we got here few weeks later I went to Ashley to buy new furniture. We spent 15.000.00. Within the furniture we bought there was a king mattress that was supposed to be the best brand they had as it was made by the same company “Ashley.” Went I first try the mattress at the Glendale store it feel comfortable but I doubted a little because I felt it was too soft; the sales associate told me not to worry about it too much as I could try it and if within a week I felt it was getting to uncomfortable as the mattress started to sink more and more as time passed by, then I could always return it.

Paperwork mixed up, delivery late and furniture damaged. After weeks of phone calls and emails, no help. Customer service worst I've ever encountered. Never, ever shop there again. Loved the furniture, but regret using this merchant.

Ordered a dresser and was given a delivery window. Delivery never showed up, and then Ashley's tried charging us to reschedule. After refusing to pay that charge, we managed to get another date booked. Never showed up. Complained and got given another date. Never showed up... Then they send us an email saying our product is on back order... Safe to say we cancelled our order. It was also almost impossible to ever get hold of the right person on the phone.

Ashley Furniture Store is definitely not a furniture store that strives for best quality in furniture or staff. I ordered a table. Had to return it as the top face was peeling within few months of having it. Reselected new table, table was broken as well as 2 Chairs. Waited over a month for technician to come and service it just to tell me I need a new table once again. So now third table is ordered. Delivery day not even taken off truck. Delivery guy tells me scratches on the table and has green tape on it meaning it was defected and showed me the pictures he took of the table on the delivery truck.

Ashley is ABSOLUTE TRASH. The quality is horrible. Customer service makes you want to pull your hair out because it will take you WEEKS to get in touch with them. You will be on hold for at least 45 min waiting for a rep each time you call, only to finally give up and resort to emailing them. It will take weeks if not days for them to respond back to you (and if you send multiple follow ups, don't expect them to reply to your latest email). If you are lucky, your problem might be resolved. If not, you will be robbed of hundred of dollars, as was my case. My issue involved my safety and the normal policies wasn't fit to resolve my issue (it was impossible to detect within 3 days). Their policies are so rigid; it's "take it or leave it." One of my biggest purchase regrets ever. I should've just spent double at Casper instead. Their products and customer service are top notch - 30 or 100 day trial period, free shipping/returns anyone?

Found furniture we loved. Salesperson gave us incorrect pricing/delivery info. Ended up cancelling the order. Was told it would take 10-14 days for refund. When checking on status were told 3-4 weeks.

I bought $1,455 worth of furniture from Ashley. After going online to look for the dimensions I noticed that the total cost for the same product on the site was $1,070 (-$385) less than I just paid in the store. I called back to the store and they matched my price after a bit of discussion. Based on the 100% terms on my receipt I would've just canceled if they didn't. It's odd how the online store could undercut the stores this way. That's just bad business. Overall I'm happy they matched so I didn't have to order it again online. If I ordered online one thing I liked was they offered 18 mo financing where the store would only do 12 or 24, and the multi-year would have a lesser discount % so I would've paid even more. Not sure if they were fleecing me straight up, or if it was some sort of computer issue. The rep 'refreshed' the inventory data right before we ordered...

I should have learned the first time. But no...10 years later. I purchased the floor model as is. It was in perfect condition. Until I got it delivered. "Nothing we can do. It was a floor model as is.". I get the concept. It went from the store to the warehouse and the warehouse to me. Someone damaged it. It's all my fault and I have to deal with messed up damaged furniture. All because it was a floor model. I will never never go here again. I will sit on the floor, if this was the only furniture store around. $1900.00 later. They are the worst.

I purchased a dining set from Ashley Furniture in Lake Charles La. Everything was fine until it was time to check out. The computer was done and I had to wait to check out. I left to do a errand and they were supposed to call when computers were back up. No one called. Then when they delivered my stuff the table was wrong. They returned it and said it would be taken care of. I called and nothing was ever done to get the correct table ordered. Had to go to store and reorder table. Set up new delivery date and heard nothing from them. I kept trying to call store.

We've made two purchases from Ashley in the last two years and there will be no more. Both deliveries arrived missing pieces i.e. dining room set with no chairs, bedroom set with no feet. The customer service department is the least helpful group I can remember dealing with. As a matter of fact they just tell you how sorry they are, will ship the missing items in a week or 10 days, which is pretty useless if you have already gotten rid of your old bed and now have nowhere to sleep. If you choose to shop at Ashley always remember the old adage "Buyer Beware" a term that should be part of Ashley Furniture's logo...Dale

I bought a dining room in ASHLEY FURNITURE ORLANDO. They offered a new dining room but by the time it get home it was broken and used. I call them immediately. They said it it going to be fixed or replaced either one but they were delaying the services. Finally 2 months later they said that the insurance don't cover nothing because is past almost 2 months. Besides that the customer services employee was impolite and annoyed. She told me be shut up and hung up the call.

I ordered a coffee table and here is what happened: First they delayed the delivery date. I called customer care and they offered 10% discount. Then they eventually delivered the product and it was completely different table. I called customer care. They offered 40$ off and said they will send the correct table. Yesterday finally I got the right table and while installing it realized it was broken.Again I called customer care and they said either take 50$ off and keep the broken table or uninstall it pack it and they will pick it up. Now it took my friends help to install this in the first place so I told the lady I can not pack it myself and send someone to help me pack it again. Her response was we do not do that.

By far, the absolute worst online purchase experience I've had. BY FAR!!!! I ordered a King Bed frame, two night stands, and spare room bed and mattress set and it was all messed up. Part of my order never showed and the part that was supposed to be delivered from the warehouse just never showed when THEY called and set up my delivery date and time. My husband stayed home from work and waited for the 3 hour delivery window and we were told we were the 4th stop. No call. No delivery. I of course called to see what was going on and COULD NOT get thru to a human for 30-35 mins at a time and called and waited multiple times like this. When I was finally able to get ahold of someone they couldn't seem to figure out what the issue was. I called again and still no one could figure it out.

I bought a couch from Ashley in Toms River September 2018. It broke August 2, 2019 when we moved it to get new carpet in. There is no center support apparently. I took the extra warranty for $229.99 and tried to get it repaired. They had me send a bunch of emails with info and every time I sent one thing they wanted another.

I bought a sectional sofa from Ashley Homestore in Burbank. Salesman told us it was all leather and that we needed to purchase insurance just in case something happened and that they will cover anything that happened to our sofas so we confidently bought it as well. 3 months after having the sofas I noticed the leather started to have like air bubbles and eventually would tear the material. I went ahead and called Ashley's and they told me I had to call the insurance company so I called them to make the claim and they told me they needed to request the invoices and that it was going to take about 2-3 months so I was like ok as long as everything gets covered.

September, 2nd, 2019 I went to Ashley Furniture located in Manassas Virginia and bought a five pieces bed set as well as two large wall arts and wall hanging accent mirrors. The sales person named Naveen sold everything to me at the time and verbally assured me that upon the delivery time, Ashley furniture will deliver all items and hang the wall art as well as accent mirrors on the walls.

If you're in a brick and mortar Ashley Furniture store shopping, make sure you get the stock number and check the online price at www.ashleyfurniture.com before you buy; the prices may not match. I was fortunate enough to have a store with a general manager/owner good enough to refund me the full price which they could not match and also did not hit me with the 15% restocking fee, but your mileage may vary.

Spent 22K with this last year. 2 months ago the screws holding the bed rail pulled out and the bed collapsed. Tried to call for a week and finally went to the store to find out it went out of warranty 2 days earlier. Manager said nothing they could do. She gave me the number to GBS the 5 yr protection. After weeks of dealing with them they denied it saying it was a manufacturer defect. They have lost a customer over a $110 bed rail and I will never choose a warranty program, especially GBS

I place my order on Sept 9 and as of today, Oct 28 I have still not received. I had to call to customer service on more than one occasion and went back into the store to inquire about my order. Now I get a notification that my order will be delivered between 8pm-11pm tomorrow. Who in the world delivers outside of normal business hours? If I could give this experience a true rating it would be -1,000,000. This will be my first and last time using Ashley.

I purchased an adjustable base and within the first month it was making loud noises and depending on how the bed was adjusted such as the head or the foot it would get louder. I called to have the base looked at and the first time the technician cancelled right before the appointment. The second time they showed up. The tech replaced some padding in the areas where the motors were. After that it was still just as bad or worse so they came back out and at that point the guy did the same type of procedure and it was still making noise so he said it couldn't be fixed. They were very pleasant about replacing it.

What does your comment pertain to: website:offers. Comments: My first exposure to Ashley Furniture has NOT been a pleasant one. When I found the sofa online that I wanted, The Calion $299.00, I found I needed to go to the local store which I did. They did not carry it and had not heard of it even though they could find it on their computer online too. I then tried to to order it online and the website would not allow me to. Finally I spent 20 minute on hold with the help line only to be told that this sofa is not sold in my area! Very frustrating and a huge waste of my time!

I purchased a sectional couch and mattress/box spring from Ashley Furniture. Product is nice, customer service and execution is severely lacking. 1st delivery attempt: Drivers delivered half of the sectional couch, warehouse had picked an additional full sofa rather then 2nd half of sectional. Also delivery drivers did not have instructions to take away old mattress/box spring and therefore would not take it. Drivers documented issue and stated customer service would contact me. After 48 hours and no contact, reached out on my own. Got 2nd delivery scheduled, and confirmed pickup mattress/box spring pick up, and delivery of sectional.

The first week of August 2019 my husband and I went to Ashley in Springfield Missouri and bought $5,000 worth of furniture. That included coffee loveseat, coffee table, end tables, nightstands for our bedroom and console for our living room with electric fireplace in it. We were given when we bought the furniture a date of a split delivery. First part delivery the end of August. Second part the first week of September. As the date approached the end of August we got a call that they had to change the delivery for everything until the second week of September. Reluctantly we said yes but as that date approached we once again received a call then wanting to deliver a couple of the items but then there was other items that were not even going to be available until October!