Ashley Furniture Reviews

We bought our furniture online and everything has been wrong. They sent us furniture and we paid for delivery and setup. They didn't set anything up. They just left it in our room in boxes. We ordered a bedroom set and they only sent half the order. We called to get a refund on $150 because they did not put everything together and they fought us tooth and nail to get it. Also our foundations were 2 different sizes. We bought a king size bed so the foundations come in 2 so they can fit through the door. We called. It took 4 weeks to come to replace it and they brought us a queen size. And took the other.

I purchased an Olsberg Sectional from Ashley Furniture showroom in South St. Louis County. Before purchasing the item, the salesperson allowed me to take home a pillow from the sectional to compare colors with existing furniture, walls, etc. The color on their showroom floor was a tan buck color. I liked the color, and purchased the item. When the sectional was delivered I noticed it was not tan at all, rather silver in color, and it didn't match my home whatsoever. I told the delivery guys the color was wrong, but when I went online to look at colors I found there is only one color offered. So I accepted delivery thinking perhaps the lighting in my home wasn't the same as the day I brought home the pillow. I then took one of the pillows off the sectional that was delivered and took it to the store for comparison. The color is way off!!

I ordered in October. I have had 5 cacelled delivery dates. Went to the store 1/16 and talked to the manager, Isreal **. He said he would call me 1/20 to let me know when my recliner will be delivered. He did not call so I called him and had to leave a voice mail. On 1/21 I called again and left a voice mail. I guess he does not answer the phone number he wrote on his card. I guess I will have to cancel my order. Israel word means nothing.

Shortly after the delivery men left, I started to put a net over the canopy and discovered that throughout the furniture there were areas where there were chips which was reported and they said that neither the warranty nor the insurance I was pressured into buying would cover the defective furniture. In addition, the prices being offered by Ashley compared to AFW are exorbitantly inflated.

I wish I could give negative stars on Ashley furniture Claims department and the Furniture itself. I'm sure by the end of this comment I will have 100,000 words unsaid but I will try to forewarn everyone of my personal experience. I purchased the Wyndahl Set of bedroom furniture on 4/27/2020, my first time ever buying from Ashley.... MISTAKE! The set plus mattress cost $$$$ which was OK for a great set that would last us years to come. BUTTT, after delivery and set up I noticed a few drawers were crooked and cabinet doors as well. Was that something I could have lived with? Sure, it wasn't too noticeable. After all, anything man made is not perfect.

I have been waiting over 6 months for a couch. The sales rep told me I would get the couch at the latest 6 weeks and that I would get updates every week. Not once have I gotten an update since I ordered the couch back in July. I still have not received my couch. I am very disappointed and would not recommend Ashley Furniture to anyone.

We purchased a chaise sofa. It looked very nice on the showroom and when it was delivered. In less than a month we could see the center cushion sagging. I immediately called and sent a picture of the sagging cushion. Unfortunately we are stuck with the sofa even though I called within the 30 day return period. You get what you pay for. I will not purchase from Ashley Furniture again.

I beg you to read this review before ever deciding to work with this company. Let me start by saying this has been (October - present) the absolute worst customer service experience I've had or will ever have in my life. GO TO ANY OTHER COMPANY BESIDES Ashley for the following reasons:

After numerous cancelations by Ashley Furniture in delivering the order- the two men-Mike ** being one of them higher than a kite and reeked of pot. Such a disgusting experience and left the mess in our room to clean up. Not what we paid $129.99 fee for!! Awful customer service-no follow up or even a return call after numerous messages to ALL departments for resolution. Don’t ever give your hard earned money to this UNPROFESSIONAL company!!!!

I talked my daughter into shopping at Ashley's Furniture in Memphis because they are a big sponsor of the Memphis Tigers. Never Again. She purchased a Recliner from store stock for Christmas. Two hours after chair was delivered she called store to let them know husband was not comfortable with seat and would like to return. They refused as it was store stock. I have egg on my face for recommending them. Never again. Do not shop at Ashley's.

I purchased a recliner chair for my mother for her birthday. After I gave it to her she told me she could feel the wood in it and there was no padding. I called customer service and they refused to do anything about it. Even though it came with a one year warranty they considered it wear and tear even though I just got it. I'm stuck with a chair I paid over $400 for and you can feel the wood in the arm rest and seat. Terrible service! I will never buy from Ashley again!!

After waiting a week longer than originally stated expected shipping, I was very disappointed to find out one of the components of the closet organizer was wrong. Instead of just replacing that component, I had to re-pack all the components, return them and not get the correct ones until they received the return and placed the new order, TOTALLY UNACCEPTABLE since upon arrival of the new system, we removed the current system assuming the order was correct. After over an hour on the phone with customer service and speaking with supervisors, we had absolutely no satisfaction with getting the issue resolved. I spent over two hours of my time re-packing the items for a 10% credit. Obviously, the customer service has no regard for someone else's time and what it actually costs the end user when problems like this arise. I will not spend another penny with Ashley Furniture.

I had to return bar stools that I bought from their online store. The experience is terrible from the beginning. The agent in the online chat gave the wrong the height of the stools and so I had to return them. I had to call 7 to 8 times after waiting for long with everyone mentioning that someone would call me up in the next 24 hrs to handle the return but no one did. Finally I had to escalate it to the supervisor (escalations dept) and they right away generated return label. Again, true to their standard of service, generated label for only 2 of them (when I had 4 to return). It was just a terrible service.

I have bought in several furniture store and my experiences with them have been very good, it is the first and last time that I buy in Ashley Furniture. I bought a bed in September and they called me 5 times to change the date. I am going now approximately at the end of December and change the bed for another and they tell me that it will be delivery on January 14 and they call me today and tell me that they had to change the delivery date just like the first bed, and worst of all, the bed is already paid, the service is horrible.

Went to Ashley Furniture in Fayetteville, NC 10/17/2020 to purchase couch, bedroom set for my 8 year old grandchild and small kitchen table. Today is January 10, 2021 and we still do not have her bedroom set complete or the couch. They deliver in November my Grandbaby's bedroom set without mirror, nightstand or bedrails, yes her bed is on the floor and just do not know what to tell this little girl anymore. We moved here in October and she really was looking forward to have her own bedroom and when we purchased her bedroom set at the store they told us 6 to 8 weeks. She was really hoping to have it by Christmas! But here we are New Year 2021 and no bedroom set.

I ordered furniture Aug 8 from the Midland TX store with assurance it would be delivered 6-8 weeks. Received different furniture 5 months later after numerous hour long calls waiting on customer service to help me. The reason was they were waiting on a bed rail. I asked for a refund so I could go get a bunk bed somewhere else. They refused to refund me. I finally said just send me a bed and dresser, which they did. Beware, they do not deliver what you want and keep your money by offering in store credit. Do not sign the no refund document. You are at their mercy after that.

This company is very bad to deal and buy from. I have had the worst experience and very bad attitude. They lie so much and the workers that they have that come to you home need to be checked. I purchase something in Oct and they did not come with it until December and had to take what I purchased back 4 times. Then when I told them that the service was bad me and my wife just could not take it anymore I had them to come get it from my home after they continued to deliver the wrong things 4 times then it sit in my basement floor for over 4 weeks and I had them to come pick it up and now it's been over a month and they still had not returned my refund of $1200 dollars.

Purchased on the Ashley furniture website and this has been one of the worst purchases I’ve ever made. Noticed several large chips in the wood on the desk when I first unpackaged it, disappointing but not a deal breaker for me. Went to put the desk together… but the package was missing the screws to attach the legs (which took Ashley TEN days to ship to me). After receiving the screws/putting the desk together noticed nearly all of the slats were uneven and incredibly poorly made. It’s to the extent I have to be careful putting a drink down on the desk because they are so uneven it will cause my glass to tip over.

I ordered a console table in September and due to COVID had to wait a few weeks which was fine. The product came in damaged twice. On the 3rd delivery finally in January, they delivered product that was in a damaged, incorrect box. I tried to refuse the shipment based on what the representative had told me to do prior to the delivery. The Ashley Furniture crew was the ones who dropped off and told me they would not allow me to refuse the shipment, signed my name on their customer signature and drove off.

HORRIBLE!! Overcharged and deceived. I would hope all stores don’t operate the same! The entire sale was built on false pretenses and dishonesty. 1. Went in for a sofa. Advised sales guy that the online price was hundreds of dollars cheaper. He said no problem. He will honor the online price. He then sold me a $600 mattress and offered me a “bundled discount” if I purchase both items. LIE! 2. When I got home and went over my invoice I noticed he didn’t give me the online price which was CHEAPER than any “discount” he claimed. So I didn’t benefit $1 from the mattress purchase! 3. He didn’t honor a 20% coupon I had because he was giving me a “bundled deal” and couldn’t add discounts. Yet I was overcharged and never received any discount by adding mattress.

They have advertised this Johan rug as 5'3# * 7'6#, but the dimensions were only 133*205 cm (4'3# * 6*7) (Note: it's still shown with incorrect dimensions in their website https://www.ashleyfurniture.com/p/johan_53_x_76_rug/R402802.html). Just to add my backstory here, I purchased 5600$ worth of home furniture from them in May and they messed up with most of my orders in delivering. First, they committed on delivering my furniture the next week and after 2 weeks when I went to to store they casually checked the system and said, it will come after 1 month. Second, the mattress protector which I was forced to purchase to have my mattress under warranty, ripped within the 2nd day. For all this bad experience, the customer service, gave a 100$ gift card, of course there was a catch that I cannot use this gift card for online products and for on-sale offers.

Two weeks after purchasing noticed broken pieces. Called and was told, "Well you accepted the order..." Complete garbage furniture. Husband tried to fix and when we turned upside down completely broken! You basically get what you pay for! I’ve bought better furniture from Target and Walmart honestly.

Do yourself a favor and do not make a mistake of purchasing anything from this furniture store. I made a bed purchase on Black Friday event in store, the salesman stated that the bed is in stock and it will be delivered to me in 2 weeks. That was actually the reason why I purchased this bed because it was in stock. Originally I wanted a cheaper bed but he said it was out of stock. Two weeks later I get a phone call that my bed has been back ordered and the original delivery changed to another estimated time of on hold for another 2 weeks. 2 weeks later they change the delivery date again to another week without even telling me. (The reason how I found out was me calling to customer service and dealing with them on the phone).

I purchased my sofas with a specific delivery day. On delivery date I received half my order. There was a problem with sofa delivery. No communication it was not being delivered. Took hours to get in touch with store because customer service couldn't answer a question. Horrible service. Ended up having to pick up sofa or I would have to wait six weeks for delivery. Sofa in warehouse. Billing is horrible. Once I received my billed I noticed an extra charge. Nobody can explain. It's now being investigated!

Placed a $2400 online order over 2 months ago. When expecting delivery I call to find out they cancelled my order "by mistake" without any notification. I had to completely re-order and start the waiting process over again. 2nd round of waiting and expecting delivery to find out they don't even have the product in the warehouse and they'll "let me know". Representatives happen to disconnect EVERY time I'm on hold. They couldn't care any less. I will never spend with the company again.

My problem with Ashley Furniture started Sept 2020. I had to file a claim with GBS the warranty company they sell to their consumers. It took me 2 1/2 months to have them resolve my warranty. I ordered a replacement couch on 11/24/2020. With an expected delivery of 12/31. I started receiving calls on 12/24. On day they would tell me I had a delay. The next day they would call to schedule. I would have to call customer service each time. This has been going on for about 10 days. Every time I call I receive different information. If I called back the same day I would get different information. Today was the worst. I received a call after I received a call yesterday to schedule my delivery. This call told me They have no ETA on when I will receive my furniture and it could take 12 weeks. I am tired of the run around with this company. They have wasted too much of my time and I still have a broken couch.

We bought a living room set only a year ago. All of the foam in the cushions have been replaced 4 times, in a year!! The service department lies to you, over and over so you have to keep calling over and over. DONT BUY ASHLEY!

I have to say when it came to cashing our enormous check there was no issue. Bought a new home in July 2020. Went to Ashley furniture in Wind Gap on August 8th. Still no furniture. They told us 12 weeks max. Believe me I understand COVID 19. I have loved ones that have had it. That is always the answer when you call why is it January 5 months later and still no furniture. Worse yet they delivered part of it and half of it was broken in the box and the poor delivery men were scared to say they could not assemble it. I just have to say as a customer be honest and from the beginning I could have had furniture a long time ago.

My chair quit working within 6 months and has taken me 9 months to reach a solution but in 3 weeks still have not received my refund. My husband's chair is now broken & warranty won't cover this issue at all. Apparently the warranty was only for the electrical parts and the fact that the seat is falling out does not qualify for a replacement. Oh yeah when I started this process the first thing I was told is "we don't do refunds" so anytime they say they will refund your money, this is a LIE!!!

Ordered queen bed middle of July 2020. Fast forward to Nov. Between the two dates bed was delivered 4 times. Four times it was wrong. Multiple phones, multiple emails. Not one email or return phone call. I ask for refund multiple times and Ashley finally said they will not refund anything, only trade out. Being retired I figured I was holding 3 aces and this was in my favor. I was going to be a sticker in their foot. I tried to be at my best but Ashley continued to blow smoke up my skirt, so to speak. I finally went to the Corp. office loaded with pictures and documents. Explained to them I was getting a refund by the end of day or else plan b was going to be implemented. By the time I returned home from meeting with a Ashley Rep. I had a email stating my refund was in process. Ten days later I received a refund check.

What is going on with Ashley Homestore?!?! I have spent thousands (likely 10s of thousands) of dollars over the years furnishing my home from this store in Albuquerque, NM. Even referring family and friends. No more!! Ordered a couch at the store back in August. Paid cash, no discount or sale. Was totally okay with the October expected delivery. October came and went, no call. I call customer service and am told mid November. November came and went, no call. I call in early December and they say 2 weeks, great! Just in time for Christmas... schedule delivery for December 19th. Got our 3 hour window and it came and went, no call. Now we can't call back until Tuesday because customer service is closed Sunday and Monday, hahaha!!! We call. They say it will be delivered December 24th, a little inconvenient, but okay, cool.

Terrible delivery experience with Ashley HomeStore. Delivery company owner is Juan **. See video here: **. They were moving very quickly and I had not had a chance to talk with him. I shouted hey to get his attention and he started yelling and stated that they were not going to deliver the couch, which we had waited SIX months for. After a heated argument in the street they did end up delivering the couch. Abysmal service. The video was caught by my Ring motion detection and unfortunately cuts off before the argument in the street.

On 10/7/20 my daughter and I went to Ashley’s Home Furniture in Colonial Heights, VA to purchase furniture. The sales rep that assisted us that night was “AP”. He was very nice and helpful! My daughter asked him when to expect delivery since her move in date was on 11/7/20. AP told us that delivery would be 4-6 wks so ordering it then would be “perfect timing.” We purchased a 5pc bedroom set, 4pc sectional, 2 end tables, ottoman, a queen size mattress and base. We were completely satisfied with the purchase AP’s help.

Shopped Ashley furniture Polaris. Changed my choice of color because “gray is in stock”. Had a delivery date scheduled. Got rid of all of my furniture. 2 days before delivery.... DELAY OF DELIVERY. 8 weeks!!!! I am so mad I could spit nails. I cancelled my order and the manager was like “ oh well.... so sorry”. Poor customer service! If it wasn’t available we should have been told. If it wasn’t available I should not have gotten a confirmation phone call and 2... yes two confirmation text.

On 9/5/2020, I placed an order for a 3 piece sectional sofa and was promised a 4-6 week delivery schedule. Four months later I still do not have a complete order. I have inquired several times with the sales, customer service, and delivery teams and they have become completely non-responsive to my inquiries. The delivery date is a moving target with a minimum wait time of another 2 months out. This is the worst service I have ever experience in my history of purchasing furniture. Meanwhile, I'm out of $1,726.58 and still no functional sofa.

I purchased a three pieces of furniture mid October 9, 2020 and was told by the sales representative I would receive my furniture November 2, 2020. I've made numerous calls and always given different dates when my furniture will be in to be delivered. I also have called the same day and was told different dates by two different representatives. I asked why I was given so many different dates and was told the system is updating every hour. Again, I called today since it's been 3 months with no furniture and was hung up on when I gave my account number. What is more annoying is each call I make I'm on hold to get a representative for at least 30 minutes. I have ordered through Ashley Furniture for the past 20 years and will never order through the company again. The customer service and furniture store is horrible. Not sure if they have new management or what is going on with the furniture store but they are going to lose a ton of business.

Ashley Furniture has been making excuses and lies for over two months about the delivery of my furniture. They schedule the date of delivery, then they never show up or call. It takes me days to contact them, to get multiple excuses and no resolution. Each month they tell me it be delivered next month. Yet, next month hasn't happened.

Please don't buy anything from here. We bought a dining table from them 4 years back with a 5 years protection plan. It was delivered to home and their technicians assembled it - in a way that nobody can disassemble it. When we tried to disassemble today, we found that in addition to screws, they have glued all the parts :(. Call their customer service, and no help. We are moving to a different house - and no way to take this table now. With terrible customer service, we will never visit their store or buy anything from these guys. Fortunately for them, Yelp does not let me rate 0.

I’m super disappointed in the store on Miramar Rd, I specifically picked a bedroom set they said they had in stock and it’s been rescheduled twice for delivery, I’ve been sleeping on the floor for a month. I believe this super bad on their behalf! That’s such bad business. You would think they would deliver the mattress at least. Never again!

Ordered furniture in Aug...Still waiting in Dec...Wait over an hour to talk to customer service...The manager in Amarillo...David has lied to us and ducked our phone calls...Do not do business with these folks.

I ordered the Bardarson 5 piece sectional order #** from Ashley Furniture store 32 in West Palm Beach, FL on 6/20/20 & was promised full delivery by 6/27. Our items were delivered in 3 intervals with the last one being on August 4th. We did not use the couch until the final piece was delivered & immediately realized that each cushion was extremely thin/lacking padding & lumpy in several areas.

I bought 2 rugs online from Ashley website. One of them was acceptable and other one was very bad quality and material not healthy for my kids to sit on it at all. I called them for return it, they said I have to ship it to their warehouse in Georgia which will cost me double of the rug's price. When I bought the items they didn't mention the location of return, they didn't post any word about the return policy. This is type of cheating and not honest with Ashley store, I tried to call and negotiate the situation with customer service but no way to help. This type of cheating and not honest behavior NO way to buy any items from them anymore and they are not recommended store at all.

I purchased a new sofa on November 24, 2020 and the sales representative told me that the delivery would be January 5. I called today to confirm the delivery date and they told me it is now January 24!!!! It is so upsetting that such a big furniture store can’t have more certainty on their inventory and availability. They just want your money and then they make you deal with the delivery delay later. Same thing happened with my dining room set. Everything was supposed to be ready December 1 and when I called on November 29 they told me the table was going to be delivered December 23. I’ve been eating in the kitchen for 20 days already. Mind you, the sales representative assures you of the dates when they’re selling the furniture in the store. Never buying from these people again.

I bought King-size Mattress and box spring/foundation in Feb 2019. I had issues with squeaking sound from the mattress and/or box spring in Dec 2019. I called customer service in Jan 2020 and I was told someone will contact me in 7-10 days. Nothing happened. Later in June 2020, I called again and they said mattress is out of warranty but box spring can be evaluated. This was quick and the person evaluated as it's bad quality box spring and needs replacement.

On Aug 27, 2020, I ordered furniture from Klopfenstein’s Homerooms Furniture dba Ashley HomeStore at 5944 Grape Road, Mishawaka, IN. I entered into a Sales Contract to purchase furniture. They gave me a contract to sign that has a date of Oct 15, 2020 for delivery, but says that the contract is open and binding forever in their favor only. So if they can’t deliver by 2026, the contract is still binding and I must wait! If I cancel anytime ever, they will keep my deposit. This is malicious and illegal. Please investigate this Franchise Owner for fraudulently cheating customers. It is December 19, 2020 and they have not delivered anything, they have not asked if I want to continuing waiting or cancel for my money back. Instead they just threaten me and trying to keep my deposit. Please help me.

Do not go to Ashley Furniture in Natomas Calif. If you expect to get your item as promised and be told the truth by management. We order a section 10/2020. Was told would be here 11/2020. 1/2 the sectional arrived and when we had to physical go into the store to deal with issue after being put on hold for 20 minutes. We were told 2nd part would be in December 2020. In December when contacted corp. The sofa was not even started and would not be here until after Christmas. We have canceled the sectional and Ashley was not even helpful theIr corp office was oh well. And the manager in Natomas was completely useless. Know when you buy Furniture from this company you're dealing with low end company.

Aug 29th, 2020 I entered into a Sales Contract with the local Ashley HomeStore (Olympia, WA)  which is owned by Southwestern Furniture Of Wisconsin, LLC, a Shell Company  Owned by Ashley Furniture CEO Todd Wanek and someone else. My delivery was stated by the sales rep. 4-6 weeks. I told the sales rep that I needed the furniture before Thanksgiving. The sales rep and Sammy the manager of financing both verbally Guaranteed delivery before Thanksgiving. I then agreed to order based on that agreement. I was told delivery date would be the second week of October.

I had an online purchase delivery scheduled for a week before Christmas from Ashley Furniture. I have done business with them since the 90's. When I hadn't heard anything regarding delivery, I called to check status only to find delivery had been split into two dates, both being several weeks after the original delivery date. No communication regarding change of date, lack of stock, etc. Ashley really needs to improve their communication to customers rather than leaving them in the dark.

I purchased two reclining sofas and a protection plan May 2019. Several months later the padding in the cushions started to shift and the sofas made a squeaking noise when reclining. Ashley replaced everything. A few months later the same thing happened and Ashley would not fix the sofas because it is after the one year store warranty and the protection plan is useless because it will not cover the cushions shifting. The cushions are stationary and not removable.

I ordered a dining table for my new home. Made sure I am there for the day for them install it. My family has no furnitures yet because this is a new home. Dining table came and after it was installed the extension did not fit well. After reporting it, they said they had to send a new one. This was on a Wednesday, but the earliest they can send another one is on the next Tuesday and they can't leave the other table until they bring the other one back. Paid $945 for this table and least they could've done was give me an earlier delivery date or keep the other one there until they bring the new one knowing that I have kids and this is a new home and I do not have any furnitures. I would never buy anything from there again and I will never recommend anyone. Look elsewhere.

Ashley Furniture is A Joke. I purchased a lift chair about 6 months or less. I purchased the warranty as well. The chair support is broken down. They had a guy who came and over stuffed it. With myself having my right hip replacement in May 2020, my left in July 2020, and emergency back surgery in Sept 2020. When the guy added the stuffing in the chair, I had no idea it would be the worse thing ever for my back. My back Spazzed out from the overstuffed chair. I’ve had to go to the doctors twice due to the extreme pain from back spasms, with this chair being overstuffed. This chair is my life line. Support is Key!!

They delivered it 2 weeks later and brought the wrong tv stand so the fireplace insert wouldn’t fit but the delivery team didn’t even try and hook it up even though I paid the $99. They didn’t one of the piers that go on the end but they brought the bridge that goes across the top.

We received delivery after 3 months of order. The bed is misaligned/faulty. Call their service desk but now they can't take it back for COVID restrictions. Why don't you tell us before delivery? If we want a refund they will take 20% of the money. If we want to get a fresh product we have to want an unlimited period. This was my first & surely last purchase from them. You're paying more money than other furniture shops but will get the worst product and worst service. Very disappointing.

We recently purchased an adjustable bed base from Ashley Homestore. We already knew what brand & model we wanted, which was good because the MANAGER who attempted to help us was pathetic. He knew nothing about the product and had to resort to calling another store for answers to our questions. Then he only sold us ONE bed base, instead of the two needed for a king bed. One of his salespeople caught it, and he came running out of the store to catch us as we were getting ready to leave.

I purchased a sofa and loveseat on September 21, 2020. I was told that due to COVID that I may not receive my delivery for up to 6 weeks. It's now mid-December and I have still not received my sofa. Now I'm being told that the new estimated delivery date is January 5, 2021. This is beyond frustrating! Three months later and I still don't know when I will receive it! I was totally misled on how long it would take! I called the corporate headquarters and still have not received a call back. This is so unacceptable. They keep telling me that this is happening to everyone and not just me???

We purchased a living room set and we noticed one of the cushions did not line up with the rest by about 3". I found a couple of screws on the floor when cleaning under the couch and assumed that something was loose and needed repair. I notified Ashley by email and got a response back that a repair person would call. This went on for weeks I would e-mail them with no response. I then called and they sent me another e-mail that someone would call. I continued to send e-mails and no response. I would not recommend them for any furniture purchase. I wish I had read their reviews before I made the purchase.

After 4+ months and 3 deliveries with damaged furniture with no assembly after paying for it, I finally assembled it myself. The agreement to purchase disallows a return due to dissatisfaction for any reason. The store screwed up the purchase and was no help in trying to correct it. The deliveries and distribution center are filled with incompetence. To be sure I am a long time customer of Ashley but that has now changed and I will never go back. Their system of communication is set up to where the customer is stuck on hold waiting for a representative or email which is returned. My sense is that they have little time left in business and bankruptcy is deserved as soon as possible. Folks do not buy here.

Their furniture is actually decent quality. Their salespeople are great. But their customer service after the sale is absolutely horrendous. They hang up on you. They ignore you. I bought a decent amount of furniture, got home same day, looked at the receipt, and realized they overcharged me. Not much but $250. The manager told me he would credit it to my card. That was about 3 months ago, still not received the credit. I called, talked to rude representatives at corporate. They promised me they would fix it. Still not credit. I called back talked to a manager at corporate, same promise, she even promised to call me back, literally nothing happened. I've now spent hours on hold waiting to talk to rude employees, months waiting for my credit. Me paying interest on the money they borrowed from me. Absolutely pathetic.

I order 5 pc sectional. I received my 2 pcs on November 29th they toll me they are making the order as custumer request means they are out of stock. Ok. Then my Next delivery got Cancel and they forgot to Call me Or text me. I Call them to see what was the problem, the guy told me my order got Cancel and it's a back order again ok. So on December 11th I finally got my 3 pcs...BUT my son sign Up the truck delivery and when I got home and set all my leaving room I notice some pillows are darker than others. Very hard to tell but yes different color.

I went shopping in early August 2020 for a new living room furniture. I purchased two couches, a coffee table and a side table. They said it would be delivered within 12 weeks. It is now right before Christmas 2020, and I called to check on the status and they said it might be some time in March 2021 before they can deliver it. They are not even sure if that could be a delivery date. Meanwhile they took full payment back in August of 2020. I'm now seeing all these other negative reviews. I plan to go there tomorrow and demand full reimbursement period. Fortunately I paid by credit card and if they refuse to go full reimbursement I will dispute the charge on my credit card. There's something fishy with this company. I'm just putting this out here so that you will know. Buyer beware!

I bought an expensive double power recliner from the Reno store and purchased the extended warranty. Half the recliner stopped working back in August, I called the store and was told to call GBS and file a claim which I did. Here it is December and the chair is still not fixed. When I called the store to complain they told me “it’s not their problem.” I asked if they stood behind what they sold and was told “in this case, no.” Be warned, Ashley does not stand behind the products or services they sell!!

I am frustrated, upset & disappointed in Ashley Furniture to say the least. I ordered $1400 worth of furniture, half was delivered & half was shipped. My nightstand was damaged during shipping & they wont fix or replace it unless I pay to ship it back or go to the Salvation Army & get a donation receipt & send it in during a global pandemic. Now I am stuck with a broken nightstand. I would like to return everything I bought from them because they refuse to take care of their customers. They wont let me do that either. What a horrible way to treat customers. I now see many other bad reviews & wish I would have read them previous to my purchase. I sat on hold multiple times & was hung up on. I've sent pictures of the damage by email. I would not recommend them to anyone. I will never buy anything from them again. I wish I would have shopped elsewhere!

Updated on 12/21/2020: THIS IS PART 2 OF MY ORIGINAL REVIEW. I have been waiting for 3 months for my bed frame part, today I called and I was told that I have to wait another month, until Jan. 11, 2021. The agent did not care when I told her that we have been sleeping on the floor and told me that NO ONE IN THIS COMPANY WILL DO ANYTHING FOR ME. The best part is when I asked to speak with a supervisor she refused. Those guys do not understand that I am will get poor because of the bed frame nor they will get rich. It is the way you deal with your customers that will leave a long-lasting relation and business. I just filed a complaint with BBB.

Do you love waiting on hold ALL DAY LONG? Do you love being passed between different customer service reps without notice only to have someone else picking up the phone and asking how they can help? Do you love being lied to? Do you love your scheduled delivery being canceled more than 10 times each with a phone call on the day of the delivery? Do you love a different part of your order being "missing" every time and therefore rendering the order undeliverable? Then Ashely Furniture is the place for you! Months on months of waiting for our bedframe to arrive only to deal with all of these issues. No one seems to be able to answer simple questions about my order. No cares whether or not they're helping.

Ashley store has the worst customer service I have experienced in my whole life. I paid for "premium delivery," and they did not put all screws in the TV stand. Just one person tried to help me after talking for about an hour with different people on the phone. It went to the point that they won't go back to your home to fix their own mess without a big fight (putting furniture with missing parts is common in them so make sure you inspect your furniture really well before sign any paper). The quality of the furniture they sell in their own store is ok but way overpriced, the customer service after they do sell the furniture is completely bad and unacceptable. I prefer to buy in any other store where sell Ashley product (overpriced) furniture but with a lot better customer service than from Ashley.

I purchased a living room set back in July 2020. Was told that it would be shipped within 30 days. Am now at 6months and still receiving the run around every time I make contact with them.. They have refused to put me in contact with the CEO Todd Wanek. They just keep telling me that they are short on staff and pushing it out Another month... Still no furniture... This company was fine with taking my money.. Word of advice to whomever is interested. Even if the furniture costs a little bit more GO to a different company that truly values their customers!!!

I paid over $2500 and have to replace it without any help from Ashley or the manufacturer. They told me I misused the furniture but all I do is recline and fall asleep on it. I don't understand how that is misuse. I'm told it was not made to sleep but who doesnt fall asleep when in a reclined position. VERY VERY disappointed and will NEVER purchase another piece of furniture from Ashley or Austere EVER again!!

I purchased a sectional couch two months ago (October 2020), I knew there was a delay due to Covid-19 but they said I would have my couch by November 13th. The delivery team showed up with only 1/3 of my couch... They said the other 2/3 of my sectional was backordered. For two weeks no one could give me an answer on when the rest of my couch would come.... Extremely frustrating.

We will NEVER buy from Ashely Furniture EVER AGAIN. As I proceed to the BBB to complain I see they have an F rating with the BBB and all the complaints are pretty much exactly what we are dealing with. We bought a couch and recliner. Delivered Friday. The couch is damaged and the recliner we never took out of the box. We were told we had to call the delivery company to pick our selves so we did. We were told the furniture would be picked up two days later, never was and no phone call.

Failed to Fulfil my order as promised. Manager is RUDE and a BULLY. He forced me to select a different set (if I wanted furniture to sit on in my new house). The loveseat arrived damaged and I had to take a video to prove it the day AFTER delivery.

I purchased a sofa online that was in stock on Nov 1st, we are in a pandemic so I was surprised, but not massively surprised, to see a delivery date of Dec 1st. On Nov 24th, I received a message stating that they would not be able to make the Dec 1st delivery and to please call and schedule a new delivery date. I called the number left in the message and spoke with a female who said that the soonest they could deliver was Dec 18th. I questioned why it would take so long to deliver when the item was arriving at the warehouse on Dec 1st, she said that it was not my fault for the back order and she would message the warehouse to deliver my sofa between Dec 2nd - 4th.

I purchased a bed and two mattresses from Ashley Furniture. My overall experience was excellent. The sales rep I worked with was very efficient and helpful in making my virtual purchase, and he sent me everything I needed to sign and send back. The items themselves were great quality, exactly as described, and I am very happy with them.

We found the living room set we both loved at a price we could afford through good financing at an affordable rate. The selection was amazing, something for every taste and budget. I highly recommend a visit!

This was my first time in this store. Very friendly greeting upon entry. The sales associate explained the current sales. As we browsed we were periodically asked if we needed any assistance. I was impressed w/ the size of the store. How each style was housed in similar sections. What made the store stand out was a sales associate Arlene (North Hills, PA). She was very friendly, knowledgeable and patient. To make a long story short she is the reason we'll be returning back for future purchases.

I went to 2 different stores. In the first one they treat us like it doesn't worst to spend time in helping us. Most of the furniture is too big or too rustic. All the same. To me the price didn't match the quality. That something is sturdy doesn't mean it's good quality.

Bought a recliner couch & loveseat there a couple of years ago. We use the couch the most & the cushioning is already gone where as my old couch lasted for many years. Delivery was very pricey & service package does not cover my problem.

Finally, my order was delivered earlier today 12/14/2020. It was in a good shape and I like it a lot. Ashley has nice furniture and I Hope if they can keep up with the delivery date, so people can be satisfied with the experience as they satisfied with the quality of furniture.

The quality of the products is higher than the cost of the materials you purchase especially now with all the sales going on. I even had a friend decide to buy from them instead of another furniture store because of quality of product with a great price.

I love Ashley Furniture store because they give you constant updates on their furniture in stock and sales. There is always something new to review in their department store. Their furniture has many styles to choose from. I am very interested in their living room and bedroom offers. The cost is a little high but if you want great value then you must pay for what is going to last for years until you decide you want to redecorate your home. There are so many colors and options to your taste. You will probably stay in their store all day.

I want to share my personal experience with you about mattresses. Ashley Furniture Store has some of the most comfortable bedding I ever laid down on. I'm completely sold on it. The kitchen/dining room sets are sooo beautiful! I was very impressed with all their furniture, from floor rugs to pictures, from coffee tables to lighting, from book shelves to recliner chairs. They have it all! They are very helpful with working with you within "your" budget.

When I searched for "toddler bed" on their site, options came up so I selected an item based on the only picture available which showed an entire bed. When the product arrived, it was just a miserable canopy for the same price range as an actual toddler bed, which I do not have. They refused a return with shipping refunded even though THEY MISADVERTISED AND MISLEAD CUSTOMERS. Poor, poor, horrible customer service. I would never recommend purchasing from this company, will never again, and will highly publicize that no one else should either!!!

Is this the type of product you sell to your customers?? When I called to inquire about the service contract, I learned that it had expired in 2019. I was told by the sales associate when I purchased my living room furniture from Ashley’s that it was pure leather and that I would have a 5 year warranty. Earlier in the year, I began to notice fading and peeling in the back and sides of the cushions. (As shown below). I was assured by the sales person that I had a complete 5 year warranty on this piece of furniture.

Ordered furniture Sept. 8. Said it would be 8 weeks or so. Still waiting. Every time you text the salesman he never gets back with us or tries to contact us. Customer service sucks. Said that is what they were good at "customer service" but I am still waiting to see what they call customer service. Got a 40% off coupon in mail a week later but the salesman said we got a better deal paying what we did. Ha ha. Seems like every couple of weeks they could notify us on the status on our order good or bad. It's only $2000 but a phone call every once in a while would be nice.

The choices of good quality furniture are abundant. There were varieties from country style to new age style. I like that I can pick and chose my own style and have lots of options within that particular style. Prices are fair. Store is clean and professional staff are available to assist at any time.

I am very disappointed with the in store sales woman that sold me furniture (can’t even say “my furniture” because it’s been near four months and I still have not received). When I purchased the furniture on July 19th I stressed how important it was I receive the furniture before September 1 because I was having a Woman’s Retreat at my house. She said I would receive it August 29th. When August 29th came I called the shipping department. They said I wouldn’t receive until the beginning of November. If I hadn’t been tired of looking for furniture I would have cancelled It. Instead I am still waiting for the furniture to arrive. Today is November 12th and their shipping Dept said last week it should be here on the 17th. So here’s to hoping!!! The reason I gave an overall satisfaction 3 not a 1 is I ordered something online and got it on time.

Purchase a couch in June and was on back order and would be delivered in August which was fine then was informed only the chaise part of the couch was available which we took delivery of. Then in September the remaining portion was delivered however the brackets that hold one of the arms on were wrong. Delivery person said they would order parts they never did, call Ashley they show no record of the parts being ordered, they sent out someone to fix the couch who told us he would have to order parts, that was the first week of October, still do not have the parts.

From a distance, the furniture looks good, as the pieces do on the TV ad. When you get closer, however, the quality of construction is mediocre at best, and outright shoddy at worst, especially for the prices. The sales people, when we went, were pushy and intrusive. It was not a pleasant experience, and we left after making only one circuit of the store.

I had no trouble getting financed with Ashley. The payments were very reasonable. The furniture was great. The problem we had was getting the furniture to the store we bought it from. It took way too long because of shortage of trees, I think it was, in the mid-west.

The store's layout made it easy for me to see furniture suites and imagine how they'd look in my home. Sales personnel were knowledgeable about furniture styles, which helped me decide the match for my current decor. I plan to return to Ashley Furniture for my next room designing project.

I got a mattress and got it delivered on the 1st of November, came in a box and was defective with a huge lump in the middle and stitches coming out... I called them to report the problem and gave me the roundabout so that I had to call multiple times, because they never called me back when they said they would. Finally got an appointment for a technician to come back check the mattress, it only took about 3 weeks to get it and he just left, and now he said maybe it will take another 2 weeks for them to answer my complaint. Almost a month and I only slept ONCE in that bed because my wife and I woke up with a really bad pain in our necks... The WORST experience EVER... Be warned and DO NOT buy mattresses from them, you will expend almost a month trying to get it returned.

In November of 2019 my husband and I purchased a sectional from Ashley Furniture. The couch was delivered damaged. When I asked to refuse delivery because of obvious delivery damage, the delivery team informed me that it was not their problem and I would have to take any issues with the product up with the store. They would not allow me to refuse delivery. This should have been the first indication of my experience with Ashley Furniture. I immediately took this to the store. My salesperson informed me that she would have to wait for the return and replacement to be processed and that she would follow back up with updates accordingly. I was assured that there was a one-year warranty on the couch for all things and that we would be taken care of with no problems.

Their showroom is beautiful, but what they ship to you leaves much to be desired. I personally will never shop there again. Do not trust them or their warranties. Check with BBB before you buy there.

I was looking for a modular sofa because I have a very unusual open space room. I looked a lot online and at different stores but could not find what I wanted or would fit, until I walked into Ashley. It was flexible enough to fit my space and the pieces were reasonably priced and incredibly comfortable. So much so that I now fall asleep on the couch! And the warranty is excellent, and the cleaning supplies given with the couch all work well.

I shopped here years ago and bought a couch that didn’t hold up very long. Went to their store and they actually had a display showing the inner workings of a couch. You could see for yourself how poorly made it was. Now I shop at one of their competitors and have furniture that has lasted for years.

Don't buy from here. My couch lasted 2 years they sent out a tech to fix the supports. The fix lasted 3 weeks and I'm back to a broken couch. They said there's nothing they can do. $1800 sectional and the back support broke just sitting on it .. And I'm 191 lbs so a couch should support me. They do not stand by their products or warranty.

Purchased adjustable bed and frame and furniture in October at Mt Juliet store.. It was delivered damaged and after 8 delivery tries we still do not have it.. I recommend not to buy anything from them as they are poorly run franchise owned by Chad Spencer.. Terrible service.. We tried to get issue addressed but they are they are a franchise so no corporate responsibility... Again I have never dealt with such a disorganized store.

There are three things that make Ashley Furniture the number one furniture store for me. Ashley Furniture has a wonderful, unparalleled level of customer service! From the time you step into their stores you are made to feel like a priority and very appreciated. Your every need is met, thoroughly. Their pricing is very competitive and allows for a wide cross section of income brackets to be able to purchase. Lastly, Ashley Furniture provides you with a variety of up-to-date, modern and trendy furniture. The quality is tops as well, always providing you with strong, sturdy and durable furniture.

Ashley furniture was my last furniture store to visit. Looked at different stores and really couldn’t find what we were looking for. Ashley had what we were looking for. We had a great sales women Who had knowledge and patience in dealing with a desperate family! We found the dining room that both of us liked. We also found a bedroom set that we didn’t have on list. Ashley’s has a great selection to choose from. We are glad we found Ashley’s Furniture store.

We were looking for a king size adjustable air mattress bed and found out the price was for one was almost equal to buying a new car. The employees were knowledgeable and friendly, but the costs are too high.

I purchased my sectional 9/26. Was told due to the pandemic it could take 6 weeks to deliver. Meaning 1st or 2nd week of November, I was okay with that but those weeks are now gone and a customer service number (no help) or young back to the store delivery will now be 1st week of December, we will see. If no furniture by 1st week of December, I'm going to the BBB. And request my money back.

Such a poor customer service and no communication, I supposed to received my order on 1st of Nov 2020, did not get, no communication from Ashley customer services, called them and they gave me new date 17th of Nov, still did not get it, no communication from them again, I called them again and they gave me new date of 23rd of Nov, same thing happened, now I am trying to call Store in Vaughan near highway 400, they are not picking up phone, left a voice mail and messages to sales rep, nobody bothered to call me back. Delivery team unable to provide me any date. Such a poor customer service from such a big brand/name. Will never buy anything from them again. Spent almost 10k sitting in my house without having sofas and bed sets.

I love Ashley Furniture. They always great looking and affordable furniture and the salespeople are always friendly and helpful. They have lots of convenient locations and the outlet store is also a great place to shop if you are looking for a bargain on quality furniture.

Nice store layout, Good brand name products w/ a decent of styles, colors and selection. Delivery cost a tad high and time frame of delivery was slower than expected since it was in stock and we were there on a Monday. Sales associate needs to have Customer 101 training.

I had been searching for black bar chairs. I just ordered them from Ashley Furniture. They are just what I had been searching for. The sales person couldn't have been more helpful. I would definitely go there again.

On October 3, 2020 I purchased a bed for my daughter. The sale associate quoted me estimated delivery date for the Week of November 17. Ashley changed my date until November 30. The delivery date changed again to January 2021. In the meantime, my daughter does not have a bed to sleep in. When asked for refund, Ashley will not refund after 72 hours. If I would have known that I would not receive my expensive purchase around of the expected delivery date, I would never have purchased! I have to purchase a lot of furniture for my new home, however, I will never do business with Ashley Furniture again. That is unfortunate since I have been a customer of theirs for the past 8 years buying a lot of furniture. Furniture Row has always been a good alternative and will get my future purchases.

I am a first time customer of Ashley Furniture HomeStores 1919 Jonesboro Rd. McDonough, GA 30253. I was extremely satisfied with my sales person on November 21, 2020. Tonight when I called the store the phone was answered with "What the hell do you want"! I had to ask several times, "Was this Ashley Furniture?" The lady told me to hold on and never put the phone on hold. She spoke to someone then said "Yes, this is, I'm sorry". I was completely taken off guard from the beginning. I was calling because I could purchase my furniture online from their website at a lower price and better financing plans.

It is a very pleasant place to shop! I was greeted promptly but not overbearing. The salespeople are very knowledgeable and just so nice. Not pushy at all, and they do not badmouth their competitors. I will refer and continue to shop with them.

Very helpful and knowledgeable. Understood my needs and inventory was what I expected. Also reasonably priced. The quality of the inventory was better than most and sales staff was attentive to my needs.

Ashley Furniture is reasonably priced and mid-range quality. This is a store everyone can afford. I do wish there were more stores in my area. The quality does compare with RC Willey and Becks. I prefer shopping at Ashley's and if they have what I want I will buy from them.

I had an issue with dining chairs I purchased online. The image was deceptive as to the depth of the seat cushion and had to return them. Several calls to customer service bumped up to supervisors, very frustrating. Horrible customer service.

The salesman was great but that's where it ended. A recliner had the foot rest crooked & I called the next day after delivery to report it. I requested a new one & was told they couldn't do that. They had to try to repair it first. I wasn't happy about having to accept a repaired chair when I paid for new. So I had to deal with an outside contracted repairman that scheduled a day & time & never showed up. I had to call him again & he finally showed up at 7pm when he had told me 10am. Nobody wants to wait all day. It wasn't repairable & still I couldn't get a new one. They ordered a new footrest mechanism. Then again, I had to wait & wait for the guy to show up to repair it. I've only had this furniture a year & now I see that the leg on one of my chairs is split. A BAD split. Mind you, I live alone with very little company. That chair has been sat in maybe 4 or 5 times. And not by heavy people. So disappointed in the quality I paid for.

The last time I shopped Ashley I found furniture that I really loved and purchased they were so diversified and their prices and sales were excellent. I window shop there often for the next time I need furniture. The quality of service was excellent. Their display of furniture was wonderful and exciting to the eye. Thank you Ashley.

I purchased an entire living room set on July 10, 2020 with a delivery date in 3 months. After that date in October passed we were given a date of November 27th. Got a call today saying JANUARY 12, 2021. I could have ordered custom furniture in that time. Very very VERY disappointed and frustrated. We did get a full refund from them today but they had our money for almost 5 months, interest free, and zero results from it. Very dissatisfied. If you want furniture in a reasonable amount of time, this is not the place for you.

I never ever write bad reviews, but this experience has been mind blowing in the worse way. We ordered and paid for our furniture on July 17. It was finally delivered on November 19 of weeks of telling us it was coming in. Then, we sit in the chair for the first time, it fell in. Nothing was broken, they had not nailed the bottom in (nails aren't even through the wood, it just did not get nailed in. I call immediately, first, the girl wouldn't give any update on when we would hear or what we would be told, etc. My husband called her back and asked for a date and she said send pictures to an email and she would call back immediately. So we did. She called back and then said someone would call. Monday comes, no call. I call today, and instead of looking at my order, they give me the technician area's phone number and said they would have information now.

I am shocked that Ashley Furniture remains open. From absolutely horrible customer service and extremely low quality products.. Buyer beware. There are many furniture companies out there. Choose any other but Ashley.

Ordered a section and a hide-a-bed coach back in June. Keep telling me it is coming it is coming then keep pushing the date back. Finally told the sectional would be in on 11/21 but they only delivered 1/3 of the sectional, now telling me December. HORRIBLE company! don't buy from here unless you can leave the store with what you bought.

If you want a great price on new furniture at a reduced cost go to Ashley Discount Center in Gray TN. I picked up a leather power recliner for $599.00. I was also able to use my PayPal credit card which saved me 5%. The only detractor is no delivery. Everyone was very pleasant I will shop there again. It looks like they have everything the retail store has but at a discounted price.

I purchased a leather match sofa and loveseat and within 15 months the brown faded plus the legs in show room was wood square. The legs of mines is plastic. They have very shady practices. They have a lot of choices but be careful and check your furniture to make sure it is actually what you ordered...

This is my first time buying in Ashley. We get a sofa. The person who attended us was very nice and gives us very good prices so we looking forward to try our new sofa. The only concern that we have is the delivery time is almost 3 weeks.

I had heard really bad things about this furniture. I know this is maybe too soon to tell but I bought a recliner and a couch 7 mos ago. It gets a fair amount of use- especially the recliner. So far it looks really good. The upholstery is great. All you do is clean it with a damp cloth and spots and cat fur come right off. No mechanical problems YET. I’m hoping that maybe I got something decent from them.

Quality furniture. Still have furniture from 20 years ago, still look new, compared to other store after 20 years wear and tear, chair arm riggady or came apart, chair cushions flatten within a year and/pr discoloration in material. I trust Ashley and I'll NEVER buy another brand.

Store staff were helpful and understanding their products. They make it easy to shop in Store. I have also seen people been help in many ways during their shopping such as applying financial credit. Staff were very welcoming by greeting customers at the front door. Bathroom were very clean and sanitized.

Ashley Furniture Store I visited had a limited selection. The furniture seemed directed to a older generation. Everything seemed plain and dated. While I did look online and found a slightly better selection I was disappointed with the store in my neighborhood. The sales help were non-existent. Didn’t have one person ask if I needed any assistance.

The branches are in out of the way locations. The quality is nice. I found their sales reps knowledgeable. Their delivery service is on time. Their customer service and insurance program are lousy so if you dont expect to need that then it's excellent. Esp you can wait for sales and discounts can be negotiated.

Good selection of furniture even though the actual store was smaller than most chain stores. The customer service was excellent and very professional. Very good prices and quality. Delivery options and timeliness of delivery was also very good.

I have been shopping at Ashley furniture for the past 25 years because I like the quality of their furniture and how long it lasts. When I was younger I couldn't afford to buy furniture of this quality so I shopped at stores like Value City and the pleather would wear within a year. Also the wood chipped much faster. As you get older you don't want to have to replace your furniture as frequently so you want to purchase something more durable. To this day I tell all my friends who come over and compliment me on my furniture, how satisfied I am with the quality of my furniture and I would recommend them to anybody!

For anyone contemplating purchasing from Ashley's Furniture in Bend, OR I would HIGHLY recommend NOT doing it! Last night, while trying to go to bed, our cat Sloan was playing around with our other cat Wilson. He ran under the recliner and was then caught in the actuator. His fur AND skin was pulled in and we could NOT get him out. My husband, John, had to take apart the motor and remove it from the chair (all while Sloan was still attached to it). The gap on the actuator is much larger than it should be, about 3x wider than that of other manufacturers, which can allow for a small animal or finger/toe to get stuck in it and cause serious harm.

I would give 0 stars if I could. (I’ll try to be as concise as possible.) I ordered a couch, 2 desks, a bookcase, 2 desk chairs, a 5 piece sectional and an ottoman at end of July 2020. Was told by and given in writing, by the sales girl, that delivery date would be 9/3/20 for the couch and that the bookcase and desks were in stock and could be delivered within the next 2 weeks, but we decided to wait and have the whole order delivered on the same date. Date came and went and no delivery and no contact. We contacted store and spoke with assist. Mgr, Buddy, who was rude and stated that they don’t give delivery dates and they are telling everyone 6-8 weeks and we are in that time window and would just have to wait.

Salesperson was professional and thoughtful and attentive and helpful and followed up and delivery was timely and professional - good and good and good. Store was clean and inviting with a lot of selection and price points.

Great product for a reasonable price. When you enter the store the sales person allows you time to look at items of your interest. Ashley's makes quality furniture that last a lifetime. There were plenty of selections to choose from and the sales person was very helpful and knowledgeable.

Ashley Furniture is always a good price on fair quality furniture. The store is always clean and the staff friendly and helpful. If you have questions they are eager to explain or follow up on finding out. Always a pleasure to do business and quick to correct any issues, I would recommend my friends check them out.

I bought a complete living room suit from our local Ashley store and in just a little over one year all the furniture is falling apart. I have one piece with seams coming apart and 2 others with bolts breaking off.

Purchased furniture in August. Received sofa loveseat November 20th... Received wrong ones sofa and loveseat are reversed. Still waiting on my bed. Try and contact them. You will be on hold for one and a half hour.

Paid cash for over $3500 worth of furniture in early September with a promised delivery by the first week of October. Called back in early October and was told it was pushed back to third week of October. Waited and then called again (because no one from Ashley's ever calls you), and the date was pushed back to the first week of November "guaranteed!" Now we are at the third week of November and they tell us it will be here by the Wednesday before Thanksgiving. We will see. I would rather have them tell me it would be 6 months and arrive 1 month early than to tell me it will be 1 month and it arrive 4 months late.

Do not buy from this company. We had a couch and sectional, as well as a master bed purchased. The delivery company damaged both the couch and the sectional, and left a mess in our bedroom because the delivery company didn't know how to put the bed together. They also damaged our walls in the process of bringing the sectional to the basement. Two and a half hour wait times for customer service led us to having another bed delivered without all the parts. The third attempt was unsuccessful as well as the company showed up and didn't bring part of the bed, said they would come back and never did. Then they closed our order. After several attempts at resolving it and trips to the store, we finally got a successful bed delivery. You can call the store for delivery problems but they will tell you that they have no control over the delivery company. Now we are trying to return an item and we can't even get through to return it. DO NOT buy from this company!

I purchased a recliner on September 5 for delivery in 3 to 4 weeks. Before I left the store it was delayed another 3 weeks. The Middle of October I got a call that my recliner was in and ready for delivery which was scheduled the end of Oct. The week before delivery I got another call that they no longer had my chair for delivery and that it was delayed till Dec 4. I was not happy so they approved an additional 20% discount. 2 weeks went by and no credit so I called Ashley who took 3 days to get back to me and told me I had to call the store that I purchased it from. I called the store numerous times and finally got ahold of a person who told me they they didn't want to honor the 20% discount. It's now been 3 and a half months and no chair, and maybe a refund. I would not trust or shop at any Ashley stores if they were the last business on earth. So very disappointed and unhappy with their lack of business ethic.

The salespeople are always informative without being pushy. The store is always a relaxing atmosphere, and at least my local store has coffee for customers. The delivery fee is reasonable and have always been on time.

I have been getting at Ashley Furniture for a few years now and every time I get anything from Ashley it is very well-made, very well-maintained, very beautiful. I think everyone should get furniture from Ashley. Great prices. Friendly people. Can't go wrong with Ashley.

Ashley's furniture is known to be good Quality 100% Leather. Honestly I wouldn't recommend buying Leather Couches, Disappointed Spending so much money for Couches that lasted less than a year. I felt so comfortable spending so much money was because Ashley's was known to have good Quality furniture. Never buying their Fake Leather couches that started pilling of, had the worsted experience. I was so embarrassed to have house guests over. Not happy And don't recommend it.

I love the furniture here. It’s durable which is good when you have kids and pets! They have an excellent warranty that also covers damage from children, pets, etc. The only issue I have is how expensive it can be.

I purchased a dining table, four chairs and two accent chairs on 10/16/20 at Ashley Furniture in Fresno, CA. I received a text of the delivery time which was scheduled for 11/18/20. The time frame was 12-4 p.m. I received a text that had an earlier delivery time than I was given. I had someone ready to meet the delivery guys when I got notification that they were on their way. The person who was to meet them showed up within minutes but delivery guys didn't show. I tried calling the driver and his message was "Py phone is broken. Leave a message".

I have been contacting this company for a claiming on damage on my Leather sofa set and They have been playing with my claim. I do not recommend at all to buy any piece from this store. Very Bad after market service.

I ordered three items of furniture in early Sept 2020. I was told that there would be a 4 to 6 week delay on one of the items that I was willing to accept at the time. After hearing absolutely nothing for almost one month, I called to see if I could possibly get an ETA on my purchase. I was given a date about another two weeks out. I arranged to take off work the day of the delivery and nobody showed up or contacted me. When I called, they told me my order wasn't ready and promised me another date. This time, they did at least call me and gave me yet another date with one of the three items back ordered. Each time they told me there was an inventory problem it was for a different piece of furniture. I was supposed to receive 2 of the 3 items.

I would not go to Ashley furniture if it was free. I bought $6000 worth of furniture in September and it was delivered in October. After they left, I noticed that my sofa cushion got ripped with a box cutter during assembly And my recliner frame is bent and needs replacing. I cannot get anyone to come to my home for a replacement for even an assessment despite five or six phone calls and repeated contact with my sales manager. I am going to dispute it on American Express until it’s fixed. Terrible terrible service.

I love Ashley Furniture stores. The prices and shipping can be relatively expensive at times. Their selection seems to be discontinued pretty quickly and can be hard to get when trying to purchase from other stores.

This store has quality branded. And honesty. Cleanliness. Best store asleep my experience. Please visit once. Best best. This store has unique furniture and unique product. They have many branches and they are very old to the market.

The first person who approached us had no experience. Couldn’t answer our questions. Then an experience swooped in. I liked the fact that our daughter knew that we could ask for online price instead of higher in store price. But somehow that doesn’t seem right.

I found a couch I really liked and ordered. Was told it would come in 2 weeks later. Still waiting after 1.5 months. Was told it was coming in after 4 weeks of waiting and unfortunately the associate told a lie, I sold my other couch and now have no couch and am still waiting with nothing to sit on. Can't cancel because of stocking fee. Maybe they should step up and at least offer a discount. Not at all happy.

This is the worst experience I ever had. I ordered a bedroom set online in April which I did not get until the end of July. The quality is very poor not worth a penny. Once it was delivered within 2 months the bedframe broke. Customer service is absolutely useless. I was yelled at by agents. They hanged up the phone on me after long hours of waiting on the line for a customer service rep. Very rude unprofessional staff. It took days before I finally was able to talk to someone. I was told there is nothing they can do for me.

I ordered furniture from Ashley, 5 months later it finally was delivered by a company they hire. They shoved it through my doors and ripped piece one, piece 2 was dropped and scuffed. The third piece is in showroom and they won’t deliver it, they told me months ago because I waited so long they would deliver! Now I have 2 damaged pieces that need to be reordered and will probably be another 5 months. My chair sits in showroom with me not knowing how to get delivered. I paid almost $3000 cash and have had horrible customer service! My advice is to never buy from this company!