Ashley Furniture Reviews

We have purchased the living room furniture about 4 months ago and we have been given different ETA and every time we call them to ask the ETA, they postpone the delivery date about a month. This is so frustrating and not sure how we can trust Ashley again to make any purchase. This will be my last purchases from this store.

I purchased furniture on 1/30/2021, it was supposed to be delivered on 2/23/2021. Mr. Anthony ** stated that the items would be in stock and delivered by that date. I called the store 2/23/2021 and the Delivery and Order Status options did not work. I called the sales portion about 10 times and left numerous messages and did not get a call back. I continued to call every day about 5-10 times a day and leave messages. I never got a response back. On 2/26/2021 on my 5th attempt I finally got someone to answer. The guy told me my order would not be in the warehouse until 4/1/2021. He told me he would have Mr. Anthony ** contact me in regards to my order. It is now 3/8/2021 and I have yet to hear back from anyone. I have called the last few days about 10 times a day and nobody answers or responds back to numbers.

Looking at other reviews about Ashley Furniture, it seems to be their regular practice to sell furniture they don't have and never deliver. We ordered couches in early December from Ashley in Falls Church, VA, and are still waiting for delivery. We call every delivery date they give us and they push us off another month or tell us we can come in and choose something else they have in stock - we want what we bought and they represented they had. They are making money off my money without delivery product. It's a racket. I'll never go back to them again and would never recommend buying from them.

I purchased a Queen Flynnter 7 piece Bedroom set on 11/29/2020 from the Catonsville MD store, the store Sales Rep. customer service was excellent, his product knowledge was outstanding. He took the time to make sure I was getting the BEST deal for my purchase, I did ask for his Manager to let her know what an AMAZING job her employee had done. Prior to coming in I had been to 3 other furniture stores and I was very dissatisfied with their services. Upon completion of the sales, I was given all necessary paperwork pertaining to my recent purchase, I was told when to expect delivery.

In short, Ashley Furniture told us 6 to 8 weeks for furniture delivery. We purchased furniture in 9/20, it's 3/21 and we still don't have it! Well, we have some of it. Some we ordered, some we didn't. Beds can't be assembled due to missing parts. No box spring. Drivers couldn't get the dressers upstairs. Living room is entirely wrong color and two pieces delivered we didn't order period. No update as to when we will get the proper items or items needed to assemble our bed. The store doesn't seem to care despite numerous phone calls and trips to the store. We had to involve corporate, the State Attorney General and BBB. I wouldn't buy here.

If you want to be lied to, ignored & have your delivery date constantly pushed back… Ashley Furniture is for you! So, on January 15th I purchased two power reclining couches with built in heat and massage (Backtrack Power Reclining Sofa U2800415). Before agreeing to purchase the TWO couches (for over $2,000 each), I was told by my sales person, Vernita **, that they were on backorder BUT that they could be in within the next few days, but it could take until the end February to get them delivered. I told her that I hoped it was sooner rather than later that I would get them (and the only reason I was even willing to pay so much for couches) was because I was in a car accident and had suffered back pain as a result and those were the only couches I could find with built in heat, massage and zero g, that might help ease my discomfort.

This is some of the cheapest furniture I have ever had the displeasure of owning. I paid over 2k for a sofa and recliner, less than two years the recliner has broken twice. This time the frame for the headrest has broken and is not fixable. I paid 150.00 that I was forced to buy, and they say they will not warranty it because they do not cover frame damage. If you want to pay your good money for cheap and worthless furniture, then please buy from Ashley and pay for their forced protection plan that will not pay for repairs. I, for one, will never walk into another one of their stores... This recliner is under two years old and should not be busted already. If they read this and want to make it right as they should, then I will change my mind about this cheap furniture.

DO NOT PURCHASE ANYTHING FROM ASHLEY!!! I have dealt with a lot of and worked in the field of customer service and Ashley has the ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED!! We bought a mattress from them and waited for the delivery. During that time our cousins said they bought a couch from Ashley and after months and months it never got delivered so they just cancelled their order. I wish we would have cancelled ours too! Once our mattress was delivered (they said they would call with a time but never did and then almost left with our mattress when I told them I was a few mins away driving home!) my husband and I took it out of the plastic wrap and the whole side strap ripped and there was a huge hole in our mattress!!

I wanted to write a really long review, but I just feel so emotionally drained from today’s experience that I’m going to keep it short but definitely not sweet. Ashley’s furniture customer representatives & dispatch personnel are the absolute worst at problem solving. They were not able to assist with a simple task such as updating my new cell phone number. Because of this - they had to reschedule my drop off & I won’t be getting my sofa for another two weeks because it’s now on “back order”. Wow that’s shocking because I was supposed to get it delivered today 3/2/2021. Please do yourself a favor and do not give your hard earned money to a business that doesn’t care about customer service or needs. Save your sanity & peace.

My husband and I had a very disappointing experience with our purchase of a mattress from the Ashley Furniture Outlet store. The mattress had an indentation within three days of sleeping on it. Their technician came out and insisted there was an indentation in our box spring. He kept saying this while I'm standing right next to him and could clearly see there was no indentation in the box spring. His entire focus was on our box spring which we had no issue with before this mattress. We called Ashley customer service and got no help. They accepted his report and refused to take the mattress back unless we pay a disposal fee AND a restocking fee. This totaled $249. We offered to return the mattress ourselves. They would not accept that.

We purchased a sofa and loveseat in February 2020. Received it damaged. After multiple, multiple phone calls and trying to work with them we have yet to receive compensation we agreed to. Calls result in a circle of blame and shift and in March 2021 we still have NO RESOLUTION.

I purchased furniture in August. The original delivery was delayed and I was offered a credit that never was posted to my account. I had to dispute the charge to get what was offered to me. From early on there were some minor problems with the bar stools. We had seen a couple screws on the floor in the dining room. We did not realize right away that they were from the bar stools. Upon inspection, 5 out of the 6 bar stools had missing or stripped screws. There are also support pieces that have fallen off because of the screw issues. I have 2 children that I am worried are going to get hurt if the bar stools fall apart because support pieces are falling out.

I will not be recommending to all my family and friends not to purchase anything from Ashley Furniture. I will make sure to share this feedback in all places allowed. I have had them come out three times to fix issues with my kitchen table, with my bed they just sent the materials for me to fix myself. Which was difficult to do. They had to completely replace my kitchen one time, even though the description said it had heat protection on it.

We have been waiting 7 months for our couch. We ordered it Aug 2020. They said it would be here in Nov. They then told us Dec 27. Every month they put us off another month. We asked for a refund. They wanted to charge us a $500 restock fee. Restock a couch we do not have or know when it will be delivered. We paid $2,400 for this couch. Manager will not return our phone calls. All we get is next month. I am fed up. They took our money and will not deliver the product.

Do not purchase anything from this store. Their customer service is terrible. They had over $1800 of my money for over three months before I received my electric recliner. Purchased a recliner September 2021. I was told it would take 6 - 8 weeks to arrive. I paid with a credit card. When the delivery date came and went, NO ONE notified me of a delay. I contacted the salesman who said the delivery was delayed and he would give me a discount on my bill. He DID NOT. Turns out he was not qualified to make that discount. I tried to contact the store numerous times on the phone, no one answered. If I did get through I could only leave voice mails. NO ONE returned my call.

The seller "never" told me that there was a delayed time for delivery until he had all my paperwork done and after ran my credit, he said I would receive my furniture within 3-6 months after placing the order and maybe more time (no time given) and of course I had to pay the down payment anyway, this is unacceptable. We as customers that we are "paying a lot of money" should be very well informed of the situation before proceed with the purchase. This made me very upset! If you're buying from Ashley make sure asking the delivery time before decide your purchase.

Ashley Store in Wichita Falls TX, is selling furniture they don't have in stock. They told me it would be 4 to 6 weeks to get my sofa. I paid in full, it's been 3 months, since I brought it. After waiting 45 mins to talk to a customer rep. The rep. laughed and said expect it in August at best. When he was pressed as to why. He stated "It's 5 o'clock here time to go home. Good Bye." These people are just collecting money - don't trust what they say.

My memory foam mattress has a 10 year warranty and is only 6 years old. The complete insides of the mattress are crumbling apart ($935.00). They don't want to replace it because there is a small stain the size of a quarter on the protective cover. I am disabled and put my trust and money in them and they screwed me. I also bought a protection program. Now they changed their story to after a year I have to deal with the warranty company. Unless you have a mental disorder, do not buy anything from the ** hole.

After spending nearly $6,000.00 for a beautiful brown leather sofa set in 2018, I discovered that the leather started fading after about three months. I made a call for repair, the technician came and sprayed some dye on it; however, the problem continued until all components (sofa, and recliner) have shown this fading issue. I didn't realize that the 5STAR warranty that I purchased (at their direction) didn't cover this nor did I think that such a thing would happen to even consider it. Because of the time lapse - more than one year - I appear to have no case accordingly to Ashley Customer Care Department. I am stuck with a living room set that should have lasted at least 10-15 years. Please do your homework before you buy faulty furniture from this company. Very disappointed!!!

I ordered a bookshelf and an entryway utility cabinet and on encouragement from the salesman paid for assembly. When the items were delivered the bookshelf only needed a knob put on the drawer. Hardly worth paying an assembly fee. The delivery men refused to put the utility cabinet together stating, "It had too many pieces and I needed to call for someone else from the company to come out and assemble".

I received the Caitbrook Pub Table - the table was delivered damaged upon opening. I called guest care - took and sent the photos in as soon as the table was unwrapped. The damage is too severe to have a tech come to try and fix it. I requested a new table be delivered and the Ashley's rep told me I would have pay a restocking fee to have it exchanged. Disappointed and completely wrong. You deliver damaged goods that cannot be patched up - replace the table. I paid a lot of money for a product delivered damaged - I would like a new table. It's been one month and I am still waiting for a return.

Ashley delivered us incomplete product and charged us in full. In fact, we should be charging Ashley per day for dumping somebody's else furniture at our place with no ETA to pick. Our living room has become occupied due to Ashley's mistake... Very disappointing...

Ordered a couch and chair on 1/23/2021 and this past week got text with a delivery option and we choose 2/13/2021 and we got rid of our furniture and no Furniture was delivered and when we went to the store and questioned about delivery and then we got another text and telling us that text about delivery date was a mistake and they do not know why we received that text, now they tell us it’s a mistake after we got rid of our old furniture, does that beat all, so we went back to store, mind you that’s two trips to Ashley’s and then they give us this song and dance about delivery date would be March 26, 2021....so I’m to sit on the floor, until then, bad customer service, bad customer communication and I will never deal with Ashley’s again!!!!

Went into an Ashley/Morris Furniture store late October 2020, in Columbus Ohio. We needed a new sectional, ideally delivered prior to Christmas. Realizing with Covid, there could be issues with that request. Talked to a sales consultant, she said an Item we were interested in was in stock and could have to us by late November. We paid cash, got the extended warranty. Great! Then starts the delays, today is February 12, 2021 and delivery was finally just made, about 3 months later than we wanted. Store consultant was zero percent accessible for questions along the way.

Ashley HomeStore, Shiloh, IL, I would first like to say that it has been very frustrating dealing with this store, customer service, and the GBS warranty that was purchased. I purchased the furniture warranty ($750) hoping that I would be able to use it. I paid upfront for all of our furniture ($6800). After a few months, I contacted the warranty company to have our couch cleaned. Since August, I have had no response from GBS "Premium" protection program. I tried calling, sending emails, and I even submitted a ticket online on their website with pictures. No contact, no scheduling, nothing. I figured I would just cancel the warranty and try to get a "prorated" refund. After speaking to a supervisor at GBS and creating a ticket, he assured me that I would get some letter in the mail, which never came, to sign so I can get refunded.

We purchased bedroom furniture in Oct-2020 from Ashley's Furniture and received the bedframe in December 2020. The drawer connected with the bedframe came in damaged. We still have not received the fixed drawer and we are in February 2021. I will not buy from Ashley's Furniture and will not recommend to my family or friends. But their customer service at their headquarters, delivery and stores are extremely professional and very nice.

I ordered 2 Calion Sofa on Black Friday 2020. Now after more than 3 months, Ashley Furniture says, "The order is cancelled". Horrible experience!!! Today I got a mail from Guest Response Team. ---- "Hello, we spoke on the live chat today about your order that was mysteriously cancelled. I got a response on the request that I sent in. They told me that the order was cancelled at that time on 12/8, and they could not locate a replacement order either. We are very sorry for this inconvenience and error, there must have been some miscommunication, or it was done completely by mistake. If you were charged for that order already, it should have been refunded as well. You will need to place a new order at this time. The cancelled order is not able to be reopened."

I normally to not internet hate, because that is easy to do. After 5 months waiting on my couch to arrive, many calls came to pick up the pillows I ordered from the store. When trying to pick them up, they did not have them. They assured me they would have them sent UPS. After calling to check on the delivery status the customer service rep. at the store never put in a delivery. He marked that I had picked them up. After several attempts to find any information at all about the pillows - about $400 worth no one has any answers. Currently my account is marked urgent for management and rep to call me- but again no word. I will never order from this company again.

I ordered a dresser, they brought it out the dresser is wobbly, I was working from home so my friend came to tell me a technician would be out the 24th, so you knew the dresser is wobbly so why would you leave it!!!! I spoke to 4 people in customer service only to be hung up on twice and I have names!! Not one time did they apologize, everyone just rude, unprofessional. Now my daughter has to wait two weeks for a technician to come, this will be my fist and very last time ordering anything through Ashley!!! Terrible service

Bought a bed online. Had it delivered? Was not correct product. Called to return it. Waited 2 weeks. Not pick up. Called back, they apologized didn't have me in the system. Set a pick date and time. Came home from vacation early to meet pick up drivers from 1 to 3. I got a text at 12 saying they canceled because I wasn't home. Called again the customer service was nice but could not do anything but reschedule. I agreed to reschedule 3 days later. Time for pick up was 3 to 7. Took off work. Came home to meet pick up drivers.... No luck. They never came. No call. No show. Called customer service twice. Its has been over a month to return this bed and still not complete. I can't get a manager or anyone with any clarity on why they are so incompetent. Do not buy from. Plenty of other companies out there who execute from sale to delivery.

Worst customer service. Bought a recliner June 2020 and it was showing signs of wear on the seat, armrest and back by November. They sent material and someone came out and fixed it but the guy replaced the wrong armrest. I called again and they said they would send another armrest. 3 weeks went by and nothing. I call again and they tell me the service order was cancelled and they’ll place another one. Next day I get a call and speak to the manager and she tells me that it should have never been replaced in the first place and they will not fix it again. Stating it’s normal wear and tear and not a manufacturing defect. Don’t know how it’s not a manufacturing defect when the replacement is wearing after 3 weeks. Told the manager I wanted to talk to her boss. All she would tell me is her name is Connie but she doesn’t have a phone and they won’t give out emails. Do yourself a favor and buy somewhere else!!!

We ordered a bedframe from Ashley's. When we received it there were scratches on every piece, the backing of the headboard wasn't cut properly so it was longer than the frame, staples were coming out of the back, there was sharpie marker marks on the top of the frame (assuming to hide other scratches) and the corner of the footboard was pushed in.

In December of 2018 we purchased a sectional couch at Ashley Furniture in Columbia SC. We paid $299.99 additional for a 5 year warranty. However, now that BOTH ends of the sectional are sagging, we are told that that is “normal wear and tear”! We don’t even have kids at home now! They will not cover that! Very dissatisfied with a company that we thought was a good company. Live and learn the hard way by getting ripped off.

February 6, 2021. On Nov 1, 2020 I purchased furniture at Todd Wanek’s Ashley HomeStore. In Oxnard, CA. Todd Wanek is the CEO of Ashley Furniture Industries out of Arcadia WI. Mr. Wanek owns this store location and many others under the name of a Shell Company, Stoneledge Furniture, LLC in Colton, CA. In fact he has many alias business names; Here are a few more; Rockledge Furniture LLC, Southwestern Furniture LLC, Kingswere Furniture LLC, El Toro Road Assoc LLC, Ashcomm LLC, KT Brightwater LLC, Appls Fl-Ok LLC and many more.

We ordered our furniture during Thanksgiving sale. We got delivery after 2 months and delivery people didn't put screws in for railing or in bed storage drawers didn't put railings. So, all the drawers doesn't fit properly, doesn't slide in and out ok. We schedule technician to come and fix. Even though we explain the issue on chat and over the phone. They came without hardware kit and had to wait two weeks to get hardware in mail. After getting hardware there was no technician available for other two weeks. So, it's been three months and still no use of furniture.

Delivery never came. Business processed and Reversed payment nearly every day for 30 days. Drivers lied not being able to contact me. On Jan 5, 2021 I bought a couch at Ashley online at $573.72. Order # **. It was scheduled for delivery Feb 6, 2021 between 1:15p-4:15p. No one called, no emails and no one showed up. I called Ashley at 3:16p and the agent tracked the drivers down the street from my home on 33rd st at another unit. Agent said give it about 40m. I called back at 4:20p for an update and was told the driver claimed they could not reach me at 2p and to re-schedule. I never received a phone call and I have my call logs to prove it. The Drivers lied about not being able to contact. Ashley claimed they put an urgent ticket in for delivery and the distribution center claimed they called and I didnt answer again at approx. 4:44p which again is not true.

This has been the most awful experience. I originally purchased furniture from them in December 2020 and was told my items would be available in 1 week guaranteed. Well 1 week turned into a month. When I picked up my items they appeared to have been re-boxed. I purchased a dining room table but it was in a box labeled California King sleigh headboard. When I asked why was my table in a different box and wanted to verify the correct items were in the box I was told they didn't know why my items were reboxed and no I could not open the box to check. I took the items home and when we opened the box there was no hardware to put the table together and the tabletop was completely broken with missing pieces of wood.

I purchased a sectional couch at the Ashley Furniture store in VA. The couch was delivered 4 days later. Unfortunately it was too big. We called them and they REFUSED to exchange it although we paid the fees. They asked us to come to the store in person, we went 2 hours after the couch was delivered. They said they’ll come pick it up the following week.

I purchased my items November 2020, my entire order was not complete until February 2021. I had to call several times and each time the rep could not help me. I was told things that was not true. My delivery date changed without notice multiple times. The supervisor were rude and store associates. This company as a whole referring to head management is very unpleasant and unprofessional. When I finally received my order another person name was on the box. I felt I was racial profiled and disrespected. I had to have pieces of wood in my home with my children walking around for months.

I recently made few purchases for my new home from Ashley worth thousands of dollars. At the store, the sales person made lot of promises about their services & delivery. Don't FALL for it - it's all lie and they are FAKING it. I have been waiting for my product to be delivered for more than 2 month and they didn't even care to tell me either by text/email/call that they are delaying the delivery by 1 more month. The customer service has bucket full of excuses where they can pick one and tell you!!!!

On June 9, 2020, I purchased furniture for 3 rooms; King Headboard B776-158, king footboard w/ storage B776-56S, king panel rails B776-97, 5 drawer chest B776-46, 2 three drawer nightstands B776-93, Dresser B776-31, bar table with storage D647-42, 4 upholstered barstools D647-124S, lift top cocktail table T637-20, power rec sofa U4370247, power rec loveseat U4370218, wedge U4370271, GBS 5 yr protection 5000-5999 at Ashley Homestore in Cordova, TN.

Before you buy at Ashley Furniture ask yourself these questions. Do I have the lowest of low expectations? Do I want poor quality and the WORST customer service? Do I want my blood pressure to rise every time I look at my Furniture or hear the name "Ashley "? Do I want to reach a new level of "Karen" where you start to question who is this overly triggered person? Do you like getting the run around? Do you mind taking off work a few days because they set a date and delivery time but do not come and give you excuses on why your items were not delivered? Do you like paying for things that are damaged and waiting over 7 months to get replacements and have to go through delivery again losing more work and being told they put wrong address in and won't be able to deliver. Do you like talking to a wall? You can send emails, call and go in person and you will get nothing. They absolutely do not care.

I was kept informed of my delivery date and time on a regular basis via mobile up to the very moment the truck drove into the designated area. Scott, one of the drivers and his helper, ensured that the item was properly situated on the dolley I provided. They were efficient and very friendly with a seamless completion of the transaction. As a senior, I was extremely grateful for their attitude and helpfulness. I will not hesitate to order from Ashley Furniture in the future.

BUYER BEWARE!!! Upon moving to North Carolina we made a large purchase at Ashley. We purchased 6 pieces of furniture. Only 2 of the 6 pieces were on the showroom floor. We were estimated 6-10 weeks for delivery. We received our furniture 6 months later! Delivery went fine, but once we started to put the room together we realized that the sofa table was not going to fit. 1 hour after delivery we contacted Ashley to say we needed to return the table. I have spent 2 days and spoke to 9 different people to be told that I couldn’t return the table. In order for there to be a return it had to be refused at the time of delivery and go back on the same delivery truck. Now we are stuck with a table that we can’t use and they don’t care!!! There are other stores and websites that carry Ashley if that’s what you want, shop there as they have a 30 day return policy! ASHLEY SUCKS!!!

On November 9, 2020, we purchased a large amount of furniture totaling $15,286.18 from Ashley Homestore. The delivery date was scheduled the week of 12/22/2020 which is on our receipt and I was told the same when I called the store and spoke to a sales associate. I called the store a few days before to make sure that we were on schedule and was told that our delivery wouldn't be until Jan/Feb of 2021. We were furious at this point because we were never notified of this change. My husband went to the store and talk to the manager and he was told that we couldn't get our money back.

Ordered a sectional in July 2020, never received a call that it was ready. Finally got through to a customer service rep in January 2021 who said "oh it's been ready for a long time". Ashley delivered the sectional 3 times with the end pieces backwards. When I told them I wanted a discount for all the incompetence they said no so I told them to take the couch back. Ashley Home Store in Fredericksburg, VA manager will not call me so he had an employee call to tell me "we can't discount anything". By far the worst customer service experience I have ever experienced or even heard of. I would discourage everyone from buying at Ashley furniture.

When you buy furniture from Ashley online, they do not take your money at the time you buy it. Every 6 days until your furniture ships, they go into your payment type (in my situation it was my checking account as I used a debit card) and hold the funds. They then release them and place another hold for 6 days and this continues until your furniture ships. The probelm/s with that is that first of all, they have access to my account every 6 days, a huge exposure for error. Secondly, my bank has a daily $3000 limit on transactions to prevent theft, and on the day they go into my account and freeze the funds, I cannot purchase anything else. Who does that!!??

Purchased several items of furniture in October 2020. We understood there were delays in receiving the items. When I called last fall I was told the love seat would come in 12/23/20, sofa 12/28/20 and chair would come in 1/23/21. They asked if they could delay our delivery until all three items came in. I agreed. I called today 1/24/21 as all three items should have been in. No one contacted me. I spoke to Vanessa on the phone today for store service. She said none of the items were in and expected delivery date was 2/2/21, 2/3/21, 2/4/21 and my new delivery date was 2/15/21. I asked why no one advised us of delay. I paid cash and money could have collected interest in my account. I was told the new delivery date was subject to change.

My daughter and I both bought love seat and couch set Black Friday of 2019..Good thing was they did price match..Bad part is we have had them for only slightly over a year and they are falling apart. Padding on the footrest of the recliners is worn down where you can feel every board, one of the foot boards on the recliner totally popped off, on the arm rest of the love seat the side panel is broken, there is no support on the cushions that have been used. Will never buy from there again.

If you are trying to buy disposable furniture Ashley Furniture is the place to go. The items will last you just long enough to get them out of the 1 year warranty period. My fiance purchased a couch and a recliner from the Ashley Homestore at: 2331 Hwy K., O'Fallon, MO 63368 in October 2018. Within 2 yrs 2 of the 3 couch cushions had gone completely flat and had become uncomfortable. The Recliner was not used very often but it still fell apart in January 2021. It had been used perhaps a total of 30 times. The recliner was of especially poor quality as the seat frame had not been put together with nails or screws but with weak staples. These staples completely pulled out of the cheap wooden frame and the seat of the recliner collapsed showering the floor with broken staples and wood shavings.

We bought our furniture online and everything has been wrong. They sent us furniture and we paid for delivery and setup. They didn't set anything up. They just left it in our room in boxes. We ordered a bedroom set and they only sent half the order. We called to get a refund on $150 because they did not put everything together and they fought us tooth and nail to get it. Also our foundations were 2 different sizes. We bought a king size bed so the foundations come in 2 so they can fit through the door. We called. It took 4 weeks to come to replace it and they brought us a queen size. And took the other.

I purchased an Olsberg Sectional from Ashley Furniture showroom in South St. Louis County. Before purchasing the item, the salesperson allowed me to take home a pillow from the sectional to compare colors with existing furniture, walls, etc. The color on their showroom floor was a tan buck color. I liked the color, and purchased the item. When the sectional was delivered I noticed it was not tan at all, rather silver in color, and it didn't match my home whatsoever. I told the delivery guys the color was wrong, but when I went online to look at colors I found there is only one color offered. So I accepted delivery thinking perhaps the lighting in my home wasn't the same as the day I brought home the pillow. I then took one of the pillows off the sectional that was delivered and took it to the store for comparison. The color is way off!!

I ordered in October. I have had 5 cacelled delivery dates. Went to the store 1/16 and talked to the manager, Isreal **. He said he would call me 1/20 to let me know when my recliner will be delivered. He did not call so I called him and had to leave a voice mail. On 1/21 I called again and left a voice mail. I guess he does not answer the phone number he wrote on his card. I guess I will have to cancel my order. Israel word means nothing.

Shortly after the delivery men left, I started to put a net over the canopy and discovered that throughout the furniture there were areas where there were chips which was reported and they said that neither the warranty nor the insurance I was pressured into buying would cover the defective furniture. In addition, the prices being offered by Ashley compared to AFW are exorbitantly inflated.

I wish I could give negative stars on Ashley furniture Claims department and the Furniture itself. I'm sure by the end of this comment I will have 100,000 words unsaid but I will try to forewarn everyone of my personal experience. I purchased the Wyndahl Set of bedroom furniture on 4/27/2020, my first time ever buying from Ashley.... MISTAKE! The set plus mattress cost $$$$ which was OK for a great set that would last us years to come. BUTTT, after delivery and set up I noticed a few drawers were crooked and cabinet doors as well. Was that something I could have lived with? Sure, it wasn't too noticeable. After all, anything man made is not perfect.

I have been waiting over 6 months for a couch. The sales rep told me I would get the couch at the latest 6 weeks and that I would get updates every week. Not once have I gotten an update since I ordered the couch back in July. I still have not received my couch. I am very disappointed and would not recommend Ashley Furniture to anyone.

We purchased a chaise sofa. It looked very nice on the showroom and when it was delivered. In less than a month we could see the center cushion sagging. I immediately called and sent a picture of the sagging cushion. Unfortunately we are stuck with the sofa even though I called within the 30 day return period. You get what you pay for. I will not purchase from Ashley Furniture again.

I beg you to read this review before ever deciding to work with this company. Let me start by saying this has been (October - present) the absolute worst customer service experience I've had or will ever have in my life. GO TO ANY OTHER COMPANY BESIDES Ashley for the following reasons:

After numerous cancelations by Ashley Furniture in delivering the order- the two men-Mike ** being one of them higher than a kite and reeked of pot. Such a disgusting experience and left the mess in our room to clean up. Not what we paid $129.99 fee for!! Awful customer service-no follow up or even a return call after numerous messages to ALL departments for resolution. Don’t ever give your hard earned money to this UNPROFESSIONAL company!!!!

I talked my daughter into shopping at Ashley's Furniture in Memphis because they are a big sponsor of the Memphis Tigers. Never Again. She purchased a Recliner from store stock for Christmas. Two hours after chair was delivered she called store to let them know husband was not comfortable with seat and would like to return. They refused as it was store stock. I have egg on my face for recommending them. Never again. Do not shop at Ashley's.

I purchased a recliner chair for my mother for her birthday. After I gave it to her she told me she could feel the wood in it and there was no padding. I called customer service and they refused to do anything about it. Even though it came with a one year warranty they considered it wear and tear even though I just got it. I'm stuck with a chair I paid over $400 for and you can feel the wood in the arm rest and seat. Terrible service! I will never buy from Ashley again!!

After waiting a week longer than originally stated expected shipping, I was very disappointed to find out one of the components of the closet organizer was wrong. Instead of just replacing that component, I had to re-pack all the components, return them and not get the correct ones until they received the return and placed the new order, TOTALLY UNACCEPTABLE since upon arrival of the new system, we removed the current system assuming the order was correct. After over an hour on the phone with customer service and speaking with supervisors, we had absolutely no satisfaction with getting the issue resolved. I spent over two hours of my time re-packing the items for a 10% credit. Obviously, the customer service has no regard for someone else's time and what it actually costs the end user when problems like this arise. I will not spend another penny with Ashley Furniture.

I had to return bar stools that I bought from their online store. The experience is terrible from the beginning. The agent in the online chat gave the wrong the height of the stools and so I had to return them. I had to call 7 to 8 times after waiting for long with everyone mentioning that someone would call me up in the next 24 hrs to handle the return but no one did. Finally I had to escalate it to the supervisor (escalations dept) and they right away generated return label. Again, true to their standard of service, generated label for only 2 of them (when I had 4 to return). It was just a terrible service.

I have bought in several furniture store and my experiences with them have been very good, it is the first and last time that I buy in Ashley Furniture. I bought a bed in September and they called me 5 times to change the date. I am going now approximately at the end of December and change the bed for another and they tell me that it will be delivery on January 14 and they call me today and tell me that they had to change the delivery date just like the first bed, and worst of all, the bed is already paid, the service is horrible.

Went to Ashley Furniture in Fayetteville, NC 10/17/2020 to purchase couch, bedroom set for my 8 year old grandchild and small kitchen table. Today is January 10, 2021 and we still do not have her bedroom set complete or the couch. They deliver in November my Grandbaby's bedroom set without mirror, nightstand or bedrails, yes her bed is on the floor and just do not know what to tell this little girl anymore. We moved here in October and she really was looking forward to have her own bedroom and when we purchased her bedroom set at the store they told us 6 to 8 weeks. She was really hoping to have it by Christmas! But here we are New Year 2021 and no bedroom set.

I ordered furniture Aug 8 from the Midland TX store with assurance it would be delivered 6-8 weeks. Received different furniture 5 months later after numerous hour long calls waiting on customer service to help me. The reason was they were waiting on a bed rail. I asked for a refund so I could go get a bunk bed somewhere else. They refused to refund me. I finally said just send me a bed and dresser, which they did. Beware, they do not deliver what you want and keep your money by offering in store credit. Do not sign the no refund document. You are at their mercy after that.

This company is very bad to deal and buy from. I have had the worst experience and very bad attitude. They lie so much and the workers that they have that come to you home need to be checked. I purchase something in Oct and they did not come with it until December and had to take what I purchased back 4 times. Then when I told them that the service was bad me and my wife just could not take it anymore I had them to come get it from my home after they continued to deliver the wrong things 4 times then it sit in my basement floor for over 4 weeks and I had them to come pick it up and now it's been over a month and they still had not returned my refund of $1200 dollars.

Purchased on the Ashley furniture website and this has been one of the worst purchases I’ve ever made. Noticed several large chips in the wood on the desk when I first unpackaged it, disappointing but not a deal breaker for me. Went to put the desk together… but the package was missing the screws to attach the legs (which took Ashley TEN days to ship to me). After receiving the screws/putting the desk together noticed nearly all of the slats were uneven and incredibly poorly made. It’s to the extent I have to be careful putting a drink down on the desk because they are so uneven it will cause my glass to tip over.

I ordered a console table in September and due to COVID had to wait a few weeks which was fine. The product came in damaged twice. On the 3rd delivery finally in January, they delivered product that was in a damaged, incorrect box. I tried to refuse the shipment based on what the representative had told me to do prior to the delivery. The Ashley Furniture crew was the ones who dropped off and told me they would not allow me to refuse the shipment, signed my name on their customer signature and drove off.

HORRIBLE!! Overcharged and deceived. I would hope all stores don’t operate the same! The entire sale was built on false pretenses and dishonesty. 1. Went in for a sofa. Advised sales guy that the online price was hundreds of dollars cheaper. He said no problem. He will honor the online price. He then sold me a $600 mattress and offered me a “bundled discount” if I purchase both items. LIE! 2. When I got home and went over my invoice I noticed he didn’t give me the online price which was CHEAPER than any “discount” he claimed. So I didn’t benefit $1 from the mattress purchase! 3. He didn’t honor a 20% coupon I had because he was giving me a “bundled deal” and couldn’t add discounts. Yet I was overcharged and never received any discount by adding mattress.

They have advertised this Johan rug as 5'3# * 7'6#, but the dimensions were only 133*205 cm (4'3# * 6*7) (Note: it's still shown with incorrect dimensions in their website https://www.ashleyfurniture.com/p/johan_53_x_76_rug/R402802.html). Just to add my backstory here, I purchased 5600$ worth of home furniture from them in May and they messed up with most of my orders in delivering. First, they committed on delivering my furniture the next week and after 2 weeks when I went to to store they casually checked the system and said, it will come after 1 month. Second, the mattress protector which I was forced to purchase to have my mattress under warranty, ripped within the 2nd day. For all this bad experience, the customer service, gave a 100$ gift card, of course there was a catch that I cannot use this gift card for online products and for on-sale offers.

Two weeks after purchasing noticed broken pieces. Called and was told, "Well you accepted the order..." Complete garbage furniture. Husband tried to fix and when we turned upside down completely broken! You basically get what you pay for! I’ve bought better furniture from Target and Walmart honestly.

Do yourself a favor and do not make a mistake of purchasing anything from this furniture store. I made a bed purchase on Black Friday event in store, the salesman stated that the bed is in stock and it will be delivered to me in 2 weeks. That was actually the reason why I purchased this bed because it was in stock. Originally I wanted a cheaper bed but he said it was out of stock. Two weeks later I get a phone call that my bed has been back ordered and the original delivery changed to another estimated time of on hold for another 2 weeks. 2 weeks later they change the delivery date again to another week without even telling me. (The reason how I found out was me calling to customer service and dealing with them on the phone).

I purchased my sofas with a specific delivery day. On delivery date I received half my order. There was a problem with sofa delivery. No communication it was not being delivered. Took hours to get in touch with store because customer service couldn't answer a question. Horrible service. Ended up having to pick up sofa or I would have to wait six weeks for delivery. Sofa in warehouse. Billing is horrible. Once I received my billed I noticed an extra charge. Nobody can explain. It's now being investigated!

Placed a $2400 online order over 2 months ago. When expecting delivery I call to find out they cancelled my order "by mistake" without any notification. I had to completely re-order and start the waiting process over again. 2nd round of waiting and expecting delivery to find out they don't even have the product in the warehouse and they'll "let me know". Representatives happen to disconnect EVERY time I'm on hold. They couldn't care any less. I will never spend with the company again.

My problem with Ashley Furniture started Sept 2020. I had to file a claim with GBS the warranty company they sell to their consumers. It took me 2 1/2 months to have them resolve my warranty. I ordered a replacement couch on 11/24/2020. With an expected delivery of 12/31. I started receiving calls on 12/24. On day they would tell me I had a delay. The next day they would call to schedule. I would have to call customer service each time. This has been going on for about 10 days. Every time I call I receive different information. If I called back the same day I would get different information. Today was the worst. I received a call after I received a call yesterday to schedule my delivery. This call told me They have no ETA on when I will receive my furniture and it could take 12 weeks. I am tired of the run around with this company. They have wasted too much of my time and I still have a broken couch.

We bought a living room set only a year ago. All of the foam in the cushions have been replaced 4 times, in a year!! The service department lies to you, over and over so you have to keep calling over and over. DONT BUY ASHLEY!

I have to say when it came to cashing our enormous check there was no issue. Bought a new home in July 2020. Went to Ashley furniture in Wind Gap on August 8th. Still no furniture. They told us 12 weeks max. Believe me I understand COVID 19. I have loved ones that have had it. That is always the answer when you call why is it January 5 months later and still no furniture. Worse yet they delivered part of it and half of it was broken in the box and the poor delivery men were scared to say they could not assemble it. I just have to say as a customer be honest and from the beginning I could have had furniture a long time ago.

My chair quit working within 6 months and has taken me 9 months to reach a solution but in 3 weeks still have not received my refund. My husband's chair is now broken & warranty won't cover this issue at all. Apparently the warranty was only for the electrical parts and the fact that the seat is falling out does not qualify for a replacement. Oh yeah when I started this process the first thing I was told is "we don't do refunds" so anytime they say they will refund your money, this is a LIE!!!

Ordered queen bed middle of July 2020. Fast forward to Nov. Between the two dates bed was delivered 4 times. Four times it was wrong. Multiple phones, multiple emails. Not one email or return phone call. I ask for refund multiple times and Ashley finally said they will not refund anything, only trade out. Being retired I figured I was holding 3 aces and this was in my favor. I was going to be a sticker in their foot. I tried to be at my best but Ashley continued to blow smoke up my skirt, so to speak. I finally went to the Corp. office loaded with pictures and documents. Explained to them I was getting a refund by the end of day or else plan b was going to be implemented. By the time I returned home from meeting with a Ashley Rep. I had a email stating my refund was in process. Ten days later I received a refund check.

What is going on with Ashley Homestore?!?! I have spent thousands (likely 10s of thousands) of dollars over the years furnishing my home from this store in Albuquerque, NM. Even referring family and friends. No more!! Ordered a couch at the store back in August. Paid cash, no discount or sale. Was totally okay with the October expected delivery. October came and went, no call. I call customer service and am told mid November. November came and went, no call. I call in early December and they say 2 weeks, great! Just in time for Christmas... schedule delivery for December 19th. Got our 3 hour window and it came and went, no call. Now we can't call back until Tuesday because customer service is closed Sunday and Monday, hahaha!!! We call. They say it will be delivered December 24th, a little inconvenient, but okay, cool.

Terrible delivery experience with Ashley HomeStore. Delivery company owner is Juan **. See video here: **. They were moving very quickly and I had not had a chance to talk with him. I shouted hey to get his attention and he started yelling and stated that they were not going to deliver the couch, which we had waited SIX months for. After a heated argument in the street they did end up delivering the couch. Abysmal service. The video was caught by my Ring motion detection and unfortunately cuts off before the argument in the street.

On 10/7/20 my daughter and I went to Ashley’s Home Furniture in Colonial Heights, VA to purchase furniture. The sales rep that assisted us that night was “AP”. He was very nice and helpful! My daughter asked him when to expect delivery since her move in date was on 11/7/20. AP told us that delivery would be 4-6 wks so ordering it then would be “perfect timing.” We purchased a 5pc bedroom set, 4pc sectional, 2 end tables, ottoman, a queen size mattress and base. We were completely satisfied with the purchase AP’s help.

Shopped Ashley furniture Polaris. Changed my choice of color because “gray is in stock”. Had a delivery date scheduled. Got rid of all of my furniture. 2 days before delivery.... DELAY OF DELIVERY. 8 weeks!!!! I am so mad I could spit nails. I cancelled my order and the manager was like “ oh well.... so sorry”. Poor customer service! If it wasn’t available we should have been told. If it wasn’t available I should not have gotten a confirmation phone call and 2... yes two confirmation text.

On 9/5/2020, I placed an order for a 3 piece sectional sofa and was promised a 4-6 week delivery schedule. Four months later I still do not have a complete order. I have inquired several times with the sales, customer service, and delivery teams and they have become completely non-responsive to my inquiries. The delivery date is a moving target with a minimum wait time of another 2 months out. This is the worst service I have ever experience in my history of purchasing furniture. Meanwhile, I'm out of $1,726.58 and still no functional sofa.

I purchased a three pieces of furniture mid October 9, 2020 and was told by the sales representative I would receive my furniture November 2, 2020. I've made numerous calls and always given different dates when my furniture will be in to be delivered. I also have called the same day and was told different dates by two different representatives. I asked why I was given so many different dates and was told the system is updating every hour. Again, I called today since it's been 3 months with no furniture and was hung up on when I gave my account number. What is more annoying is each call I make I'm on hold to get a representative for at least 30 minutes. I have ordered through Ashley Furniture for the past 20 years and will never order through the company again. The customer service and furniture store is horrible. Not sure if they have new management or what is going on with the furniture store but they are going to lose a ton of business.

Ashley Furniture has been making excuses and lies for over two months about the delivery of my furniture. They schedule the date of delivery, then they never show up or call. It takes me days to contact them, to get multiple excuses and no resolution. Each month they tell me it be delivered next month. Yet, next month hasn't happened.

Please don't buy anything from here. We bought a dining table from them 4 years back with a 5 years protection plan. It was delivered to home and their technicians assembled it - in a way that nobody can disassemble it. When we tried to disassemble today, we found that in addition to screws, they have glued all the parts :(. Call their customer service, and no help. We are moving to a different house - and no way to take this table now. With terrible customer service, we will never visit their store or buy anything from these guys. Fortunately for them, Yelp does not let me rate 0.

I’m super disappointed in the store on Miramar Rd, I specifically picked a bedroom set they said they had in stock and it’s been rescheduled twice for delivery, I’ve been sleeping on the floor for a month. I believe this super bad on their behalf! That’s such bad business. You would think they would deliver the mattress at least. Never again!

Ordered furniture in Aug...Still waiting in Dec...Wait over an hour to talk to customer service...The manager in Amarillo...David has lied to us and ducked our phone calls...Do not do business with these folks.

I ordered the Bardarson 5 piece sectional order #** from Ashley Furniture store 32 in West Palm Beach, FL on 6/20/20 & was promised full delivery by 6/27. Our items were delivered in 3 intervals with the last one being on August 4th. We did not use the couch until the final piece was delivered & immediately realized that each cushion was extremely thin/lacking padding & lumpy in several areas.

I bought 2 rugs online from Ashley website. One of them was acceptable and other one was very bad quality and material not healthy for my kids to sit on it at all. I called them for return it, they said I have to ship it to their warehouse in Georgia which will cost me double of the rug's price. When I bought the items they didn't mention the location of return, they didn't post any word about the return policy. This is type of cheating and not honest with Ashley store, I tried to call and negotiate the situation with customer service but no way to help. This type of cheating and not honest behavior NO way to buy any items from them anymore and they are not recommended store at all.

I purchased a new sofa on November 24, 2020 and the sales representative told me that the delivery would be January 5. I called today to confirm the delivery date and they told me it is now January 24!!!! It is so upsetting that such a big furniture store can’t have more certainty on their inventory and availability. They just want your money and then they make you deal with the delivery delay later. Same thing happened with my dining room set. Everything was supposed to be ready December 1 and when I called on November 29 they told me the table was going to be delivered December 23. I’ve been eating in the kitchen for 20 days already. Mind you, the sales representative assures you of the dates when they’re selling the furniture in the store. Never buying from these people again.

I bought King-size Mattress and box spring/foundation in Feb 2019. I had issues with squeaking sound from the mattress and/or box spring in Dec 2019. I called customer service in Jan 2020 and I was told someone will contact me in 7-10 days. Nothing happened. Later in June 2020, I called again and they said mattress is out of warranty but box spring can be evaluated. This was quick and the person evaluated as it's bad quality box spring and needs replacement.

On Aug 27, 2020, I ordered furniture from Klopfenstein’s Homerooms Furniture dba Ashley HomeStore at 5944 Grape Road, Mishawaka, IN. I entered into a Sales Contract to purchase furniture. They gave me a contract to sign that has a date of Oct 15, 2020 for delivery, but says that the contract is open and binding forever in their favor only. So if they can’t deliver by 2026, the contract is still binding and I must wait! If I cancel anytime ever, they will keep my deposit. This is malicious and illegal. Please investigate this Franchise Owner for fraudulently cheating customers. It is December 19, 2020 and they have not delivered anything, they have not asked if I want to continuing waiting or cancel for my money back. Instead they just threaten me and trying to keep my deposit. Please help me.

Do not go to Ashley Furniture in Natomas Calif. If you expect to get your item as promised and be told the truth by management. We order a section 10/2020. Was told would be here 11/2020. 1/2 the sectional arrived and when we had to physical go into the store to deal with issue after being put on hold for 20 minutes. We were told 2nd part would be in December 2020. In December when contacted corp. The sofa was not even started and would not be here until after Christmas. We have canceled the sectional and Ashley was not even helpful theIr corp office was oh well. And the manager in Natomas was completely useless. Know when you buy Furniture from this company you're dealing with low end company.

Aug 29th, 2020 I entered into a Sales Contract with the local Ashley HomeStore (Olympia, WA)  which is owned by Southwestern Furniture Of Wisconsin, LLC, a Shell Company  Owned by Ashley Furniture CEO Todd Wanek and someone else. My delivery was stated by the sales rep. 4-6 weeks. I told the sales rep that I needed the furniture before Thanksgiving. The sales rep and Sammy the manager of financing both verbally Guaranteed delivery before Thanksgiving. I then agreed to order based on that agreement. I was told delivery date would be the second week of October.

I had an online purchase delivery scheduled for a week before Christmas from Ashley Furniture. I have done business with them since the 90's. When I hadn't heard anything regarding delivery, I called to check status only to find delivery had been split into two dates, both being several weeks after the original delivery date. No communication regarding change of date, lack of stock, etc. Ashley really needs to improve their communication to customers rather than leaving them in the dark.

I purchased two reclining sofas and a protection plan May 2019. Several months later the padding in the cushions started to shift and the sofas made a squeaking noise when reclining. Ashley replaced everything. A few months later the same thing happened and Ashley would not fix the sofas because it is after the one year store warranty and the protection plan is useless because it will not cover the cushions shifting. The cushions are stationary and not removable.

I ordered a dining table for my new home. Made sure I am there for the day for them install it. My family has no furnitures yet because this is a new home. Dining table came and after it was installed the extension did not fit well. After reporting it, they said they had to send a new one. This was on a Wednesday, but the earliest they can send another one is on the next Tuesday and they can't leave the other table until they bring the other one back. Paid $945 for this table and least they could've done was give me an earlier delivery date or keep the other one there until they bring the new one knowing that I have kids and this is a new home and I do not have any furnitures. I would never buy anything from there again and I will never recommend anyone. Look elsewhere.

Ashley Furniture is A Joke. I purchased a lift chair about 6 months or less. I purchased the warranty as well. The chair support is broken down. They had a guy who came and over stuffed it. With myself having my right hip replacement in May 2020, my left in July 2020, and emergency back surgery in Sept 2020. When the guy added the stuffing in the chair, I had no idea it would be the worse thing ever for my back. My back Spazzed out from the overstuffed chair. I’ve had to go to the doctors twice due to the extreme pain from back spasms, with this chair being overstuffed. This chair is my life line. Support is Key!!

They delivered it 2 weeks later and brought the wrong tv stand so the fireplace insert wouldn’t fit but the delivery team didn’t even try and hook it up even though I paid the $99. They didn’t one of the piers that go on the end but they brought the bridge that goes across the top.

We received delivery after 3 months of order. The bed is misaligned/faulty. Call their service desk but now they can't take it back for COVID restrictions. Why don't you tell us before delivery? If we want a refund they will take 20% of the money. If we want to get a fresh product we have to want an unlimited period. This was my first & surely last purchase from them. You're paying more money than other furniture shops but will get the worst product and worst service. Very disappointing.

We recently purchased an adjustable bed base from Ashley Homestore. We already knew what brand & model we wanted, which was good because the MANAGER who attempted to help us was pathetic. He knew nothing about the product and had to resort to calling another store for answers to our questions. Then he only sold us ONE bed base, instead of the two needed for a king bed. One of his salespeople caught it, and he came running out of the store to catch us as we were getting ready to leave.

I purchased a sofa and loveseat on September 21, 2020. I was told that due to COVID that I may not receive my delivery for up to 6 weeks. It's now mid-December and I have still not received my sofa. Now I'm being told that the new estimated delivery date is January 5, 2021. This is beyond frustrating! Three months later and I still don't know when I will receive it! I was totally misled on how long it would take! I called the corporate headquarters and still have not received a call back. This is so unacceptable. They keep telling me that this is happening to everyone and not just me???

We purchased a living room set and we noticed one of the cushions did not line up with the rest by about 3". I found a couple of screws on the floor when cleaning under the couch and assumed that something was loose and needed repair. I notified Ashley by email and got a response back that a repair person would call. This went on for weeks I would e-mail them with no response. I then called and they sent me another e-mail that someone would call. I continued to send e-mails and no response. I would not recommend them for any furniture purchase. I wish I had read their reviews before I made the purchase.

After 4+ months and 3 deliveries with damaged furniture with no assembly after paying for it, I finally assembled it myself. The agreement to purchase disallows a return due to dissatisfaction for any reason. The store screwed up the purchase and was no help in trying to correct it. The deliveries and distribution center are filled with incompetence. To be sure I am a long time customer of Ashley but that has now changed and I will never go back. Their system of communication is set up to where the customer is stuck on hold waiting for a representative or email which is returned. My sense is that they have little time left in business and bankruptcy is deserved as soon as possible. Folks do not buy here.

Their furniture is actually decent quality. Their salespeople are great. But their customer service after the sale is absolutely horrendous. They hang up on you. They ignore you. I bought a decent amount of furniture, got home same day, looked at the receipt, and realized they overcharged me. Not much but $250. The manager told me he would credit it to my card. That was about 3 months ago, still not received the credit. I called, talked to rude representatives at corporate. They promised me they would fix it. Still not credit. I called back talked to a manager at corporate, same promise, she even promised to call me back, literally nothing happened. I've now spent hours on hold waiting to talk to rude employees, months waiting for my credit. Me paying interest on the money they borrowed from me. Absolutely pathetic.

I order 5 pc sectional. I received my 2 pcs on November 29th they toll me they are making the order as custumer request means they are out of stock. Ok. Then my Next delivery got Cancel and they forgot to Call me Or text me. I Call them to see what was the problem, the guy told me my order got Cancel and it's a back order again ok. So on December 11th I finally got my 3 pcs...BUT my son sign Up the truck delivery and when I got home and set all my leaving room I notice some pillows are darker than others. Very hard to tell but yes different color.

I went shopping in early August 2020 for a new living room furniture. I purchased two couches, a coffee table and a side table. They said it would be delivered within 12 weeks. It is now right before Christmas 2020, and I called to check on the status and they said it might be some time in March 2021 before they can deliver it. They are not even sure if that could be a delivery date. Meanwhile they took full payment back in August of 2020. I'm now seeing all these other negative reviews. I plan to go there tomorrow and demand full reimbursement period. Fortunately I paid by credit card and if they refuse to go full reimbursement I will dispute the charge on my credit card. There's something fishy with this company. I'm just putting this out here so that you will know. Buyer beware!

I bought an expensive double power recliner from the Reno store and purchased the extended warranty. Half the recliner stopped working back in August, I called the store and was told to call GBS and file a claim which I did. Here it is December and the chair is still not fixed. When I called the store to complain they told me “it’s not their problem.” I asked if they stood behind what they sold and was told “in this case, no.” Be warned, Ashley does not stand behind the products or services they sell!!

I am frustrated, upset & disappointed in Ashley Furniture to say the least. I ordered $1400 worth of furniture, half was delivered & half was shipped. My nightstand was damaged during shipping & they wont fix or replace it unless I pay to ship it back or go to the Salvation Army & get a donation receipt & send it in during a global pandemic. Now I am stuck with a broken nightstand. I would like to return everything I bought from them because they refuse to take care of their customers. They wont let me do that either. What a horrible way to treat customers. I now see many other bad reviews & wish I would have read them previous to my purchase. I sat on hold multiple times & was hung up on. I've sent pictures of the damage by email. I would not recommend them to anyone. I will never buy anything from them again. I wish I would have shopped elsewhere!

Updated on 12/21/2020: THIS IS PART 2 OF MY ORIGINAL REVIEW. I have been waiting for 3 months for my bed frame part, today I called and I was told that I have to wait another month, until Jan. 11, 2021. The agent did not care when I told her that we have been sleeping on the floor and told me that NO ONE IN THIS COMPANY WILL DO ANYTHING FOR ME. The best part is when I asked to speak with a supervisor she refused. Those guys do not understand that I am will get poor because of the bed frame nor they will get rich. It is the way you deal with your customers that will leave a long-lasting relation and business. I just filed a complaint with BBB.

Do you love waiting on hold ALL DAY LONG? Do you love being passed between different customer service reps without notice only to have someone else picking up the phone and asking how they can help? Do you love being lied to? Do you love your scheduled delivery being canceled more than 10 times each with a phone call on the day of the delivery? Do you love a different part of your order being "missing" every time and therefore rendering the order undeliverable? Then Ashely Furniture is the place for you! Months on months of waiting for our bedframe to arrive only to deal with all of these issues. No one seems to be able to answer simple questions about my order. No cares whether or not they're helping.

Ashley store has the worst customer service I have experienced in my whole life. I paid for "premium delivery," and they did not put all screws in the TV stand. Just one person tried to help me after talking for about an hour with different people on the phone. It went to the point that they won't go back to your home to fix their own mess without a big fight (putting furniture with missing parts is common in them so make sure you inspect your furniture really well before sign any paper). The quality of the furniture they sell in their own store is ok but way overpriced, the customer service after they do sell the furniture is completely bad and unacceptable. I prefer to buy in any other store where sell Ashley product (overpriced) furniture but with a lot better customer service than from Ashley.

I purchased a living room set back in July 2020. Was told that it would be shipped within 30 days. Am now at 6months and still receiving the run around every time I make contact with them.. They have refused to put me in contact with the CEO Todd Wanek. They just keep telling me that they are short on staff and pushing it out Another month... Still no furniture... This company was fine with taking my money.. Word of advice to whomever is interested. Even if the furniture costs a little bit more GO to a different company that truly values their customers!!!

I paid over $2500 and have to replace it without any help from Ashley or the manufacturer. They told me I misused the furniture but all I do is recline and fall asleep on it. I don't understand how that is misuse. I'm told it was not made to sleep but who doesnt fall asleep when in a reclined position. VERY VERY disappointed and will NEVER purchase another piece of furniture from Ashley or Austere EVER again!!

I purchased a sectional couch two months ago (October 2020), I knew there was a delay due to Covid-19 but they said I would have my couch by November 13th. The delivery team showed up with only 1/3 of my couch... They said the other 2/3 of my sectional was backordered. For two weeks no one could give me an answer on when the rest of my couch would come.... Extremely frustrating.

We will NEVER buy from Ashely Furniture EVER AGAIN. As I proceed to the BBB to complain I see they have an F rating with the BBB and all the complaints are pretty much exactly what we are dealing with. We bought a couch and recliner. Delivered Friday. The couch is damaged and the recliner we never took out of the box. We were told we had to call the delivery company to pick our selves so we did. We were told the furniture would be picked up two days later, never was and no phone call.

Failed to Fulfil my order as promised. Manager is RUDE and a BULLY. He forced me to select a different set (if I wanted furniture to sit on in my new house). The loveseat arrived damaged and I had to take a video to prove it the day AFTER delivery.

I purchased a sofa online that was in stock on Nov 1st, we are in a pandemic so I was surprised, but not massively surprised, to see a delivery date of Dec 1st. On Nov 24th, I received a message stating that they would not be able to make the Dec 1st delivery and to please call and schedule a new delivery date. I called the number left in the message and spoke with a female who said that the soonest they could deliver was Dec 18th. I questioned why it would take so long to deliver when the item was arriving at the warehouse on Dec 1st, she said that it was not my fault for the back order and she would message the warehouse to deliver my sofa between Dec 2nd - 4th.

I purchased a bed and two mattresses from Ashley Furniture. My overall experience was excellent. The sales rep I worked with was very efficient and helpful in making my virtual purchase, and he sent me everything I needed to sign and send back. The items themselves were great quality, exactly as described, and I am very happy with them.

We found the living room set we both loved at a price we could afford through good financing at an affordable rate. The selection was amazing, something for every taste and budget. I highly recommend a visit!

This was my first time in this store. Very friendly greeting upon entry. The sales associate explained the current sales. As we browsed we were periodically asked if we needed any assistance. I was impressed w/ the size of the store. How each style was housed in similar sections. What made the store stand out was a sales associate Arlene (North Hills, PA). She was very friendly, knowledgeable and patient. To make a long story short she is the reason we'll be returning back for future purchases.

I went to 2 different stores. In the first one they treat us like it doesn't worst to spend time in helping us. Most of the furniture is too big or too rustic. All the same. To me the price didn't match the quality. That something is sturdy doesn't mean it's good quality.

Bought a recliner couch & loveseat there a couple of years ago. We use the couch the most & the cushioning is already gone where as my old couch lasted for many years. Delivery was very pricey & service package does not cover my problem.

Finally, my order was delivered earlier today 12/14/2020. It was in a good shape and I like it a lot. Ashley has nice furniture and I Hope if they can keep up with the delivery date, so people can be satisfied with the experience as they satisfied with the quality of furniture.

The quality of the products is higher than the cost of the materials you purchase especially now with all the sales going on. I even had a friend decide to buy from them instead of another furniture store because of quality of product with a great price.

I love Ashley Furniture store because they give you constant updates on their furniture in stock and sales. There is always something new to review in their department store. Their furniture has many styles to choose from. I am very interested in their living room and bedroom offers. The cost is a little high but if you want great value then you must pay for what is going to last for years until you decide you want to redecorate your home. There are so many colors and options to your taste. You will probably stay in their store all day.

I want to share my personal experience with you about mattresses. Ashley Furniture Store has some of the most comfortable bedding I ever laid down on. I'm completely sold on it. The kitchen/dining room sets are sooo beautiful! I was very impressed with all their furniture, from floor rugs to pictures, from coffee tables to lighting, from book shelves to recliner chairs. They have it all! They are very helpful with working with you within "your" budget.

When I searched for "toddler bed" on their site, options came up so I selected an item based on the only picture available which showed an entire bed. When the product arrived, it was just a miserable canopy for the same price range as an actual toddler bed, which I do not have. They refused a return with shipping refunded even though THEY MISADVERTISED AND MISLEAD CUSTOMERS. Poor, poor, horrible customer service. I would never recommend purchasing from this company, will never again, and will highly publicize that no one else should either!!!

Is this the type of product you sell to your customers?? When I called to inquire about the service contract, I learned that it had expired in 2019. I was told by the sales associate when I purchased my living room furniture from Ashley’s that it was pure leather and that I would have a 5 year warranty. Earlier in the year, I began to notice fading and peeling in the back and sides of the cushions. (As shown below). I was assured by the sales person that I had a complete 5 year warranty on this piece of furniture.

Ordered furniture Sept. 8. Said it would be 8 weeks or so. Still waiting. Every time you text the salesman he never gets back with us or tries to contact us. Customer service sucks. Said that is what they were good at "customer service" but I am still waiting to see what they call customer service. Got a 40% off coupon in mail a week later but the salesman said we got a better deal paying what we did. Ha ha. Seems like every couple of weeks they could notify us on the status on our order good or bad. It's only $2000 but a phone call every once in a while would be nice.

The choices of good quality furniture are abundant. There were varieties from country style to new age style. I like that I can pick and chose my own style and have lots of options within that particular style. Prices are fair. Store is clean and professional staff are available to assist at any time.

I am very disappointed with the in store sales woman that sold me furniture (can’t even say “my furniture” because it’s been near four months and I still have not received). When I purchased the furniture on July 19th I stressed how important it was I receive the furniture before September 1 because I was having a Woman’s Retreat at my house. She said I would receive it August 29th. When August 29th came I called the shipping department. They said I wouldn’t receive until the beginning of November. If I hadn’t been tired of looking for furniture I would have cancelled It. Instead I am still waiting for the furniture to arrive. Today is November 12th and their shipping Dept said last week it should be here on the 17th. So here’s to hoping!!! The reason I gave an overall satisfaction 3 not a 1 is I ordered something online and got it on time.

Purchase a couch in June and was on back order and would be delivered in August which was fine then was informed only the chaise part of the couch was available which we took delivery of. Then in September the remaining portion was delivered however the brackets that hold one of the arms on were wrong. Delivery person said they would order parts they never did, call Ashley they show no record of the parts being ordered, they sent out someone to fix the couch who told us he would have to order parts, that was the first week of October, still do not have the parts.

From a distance, the furniture looks good, as the pieces do on the TV ad. When you get closer, however, the quality of construction is mediocre at best, and outright shoddy at worst, especially for the prices. The sales people, when we went, were pushy and intrusive. It was not a pleasant experience, and we left after making only one circuit of the store.

I had no trouble getting financed with Ashley. The payments were very reasonable. The furniture was great. The problem we had was getting the furniture to the store we bought it from. It took way too long because of shortage of trees, I think it was, in the mid-west.

The store's layout made it easy for me to see furniture suites and imagine how they'd look in my home. Sales personnel were knowledgeable about furniture styles, which helped me decide the match for my current decor. I plan to return to Ashley Furniture for my next room designing project.

I got a mattress and got it delivered on the 1st of November, came in a box and was defective with a huge lump in the middle and stitches coming out... I called them to report the problem and gave me the roundabout so that I had to call multiple times, because they never called me back when they said they would. Finally got an appointment for a technician to come back check the mattress, it only took about 3 weeks to get it and he just left, and now he said maybe it will take another 2 weeks for them to answer my complaint. Almost a month and I only slept ONCE in that bed because my wife and I woke up with a really bad pain in our necks... The WORST experience EVER... Be warned and DO NOT buy mattresses from them, you will expend almost a month trying to get it returned.

In November of 2019 my husband and I purchased a sectional from Ashley Furniture. The couch was delivered damaged. When I asked to refuse delivery because of obvious delivery damage, the delivery team informed me that it was not their problem and I would have to take any issues with the product up with the store. They would not allow me to refuse delivery. This should have been the first indication of my experience with Ashley Furniture. I immediately took this to the store. My salesperson informed me that she would have to wait for the return and replacement to be processed and that she would follow back up with updates accordingly. I was assured that there was a one-year warranty on the couch for all things and that we would be taken care of with no problems.

Their showroom is beautiful, but what they ship to you leaves much to be desired. I personally will never shop there again. Do not trust them or their warranties. Check with BBB before you buy there.

I was looking for a modular sofa because I have a very unusual open space room. I looked a lot online and at different stores but could not find what I wanted or would fit, until I walked into Ashley. It was flexible enough to fit my space and the pieces were reasonably priced and incredibly comfortable. So much so that I now fall asleep on the couch! And the warranty is excellent, and the cleaning supplies given with the couch all work well.

I shopped here years ago and bought a couch that didn’t hold up very long. Went to their store and they actually had a display showing the inner workings of a couch. You could see for yourself how poorly made it was. Now I shop at one of their competitors and have furniture that has lasted for years.

Don't buy from here. My couch lasted 2 years they sent out a tech to fix the supports. The fix lasted 3 weeks and I'm back to a broken couch. They said there's nothing they can do. $1800 sectional and the back support broke just sitting on it .. And I'm 191 lbs so a couch should support me. They do not stand by their products or warranty.

Purchased adjustable bed and frame and furniture in October at Mt Juliet store.. It was delivered damaged and after 8 delivery tries we still do not have it.. I recommend not to buy anything from them as they are poorly run franchise owned by Chad Spencer.. Terrible service.. We tried to get issue addressed but they are they are a franchise so no corporate responsibility... Again I have never dealt with such a disorganized store.

There are three things that make Ashley Furniture the number one furniture store for me. Ashley Furniture has a wonderful, unparalleled level of customer service! From the time you step into their stores you are made to feel like a priority and very appreciated. Your every need is met, thoroughly. Their pricing is very competitive and allows for a wide cross section of income brackets to be able to purchase. Lastly, Ashley Furniture provides you with a variety of up-to-date, modern and trendy furniture. The quality is tops as well, always providing you with strong, sturdy and durable furniture.

Ashley furniture was my last furniture store to visit. Looked at different stores and really couldn’t find what we were looking for. Ashley had what we were looking for. We had a great sales women Who had knowledge and patience in dealing with a desperate family! We found the dining room that both of us liked. We also found a bedroom set that we didn’t have on list. Ashley’s has a great selection to choose from. We are glad we found Ashley’s Furniture store.

We were looking for a king size adjustable air mattress bed and found out the price was for one was almost equal to buying a new car. The employees were knowledgeable and friendly, but the costs are too high.

I purchased my sectional 9/26. Was told due to the pandemic it could take 6 weeks to deliver. Meaning 1st or 2nd week of November, I was okay with that but those weeks are now gone and a customer service number (no help) or young back to the store delivery will now be 1st week of December, we will see. If no furniture by 1st week of December, I'm going to the BBB. And request my money back.