Ashley Furniture Reviews

I am so frustrated with the horrible customer service I am receiving from Ashley right now. I had placed an order to be delivered on 12/27. The delivery team didn't ring my bell, as my husband was home all day waiting. And now I'm told that I have to be charged again for delivery because there's no reason to believe that the delivery men didn't try to ring the bell and they have a picture of my front door? This doesn't even make sense to me. I work in customer service and it doesn't result in this type of behavior, I'm told I have 2 choices to cancel the order & lose my delivery fee already paid or pay again. I asked to speak to a supervisor/manager. There is none available on 2 separate occasions. The attitude & disrespect that I'm receiving is unacceptable. This last call literally the rep slammed the phone on my face when I said I would wait for a supervisor. I am disgusted right now, that this day in age this would be the result of an order.

My wife and I purchased a leather sofa from Ashley Furniture on a Saturday and made arrangements to pick it up the next day, Sunday. As we were about to leave the house to pick it up, we received a phone call from the salesperson saying they discovered a damaged (tear???) scrape on the backside towards the top. He said it would never be seen if the sofa was placed against a wall, which we were going to do anyway. He then offered to have it repaired, at their store location, but their repair person doesn’t work on Sundays. He said the repairs could be made the next day, Monday and that I could pick it up Monday afternoon. I requested to still pick it up Sunday and they make arrangements to have the repairs done at my house. This was best for me because I already had lined up people to help me bring it in my house Sunday.

Months after delivery a corner of the table started lifting. I called Ashley. Sent them pictures of the defect, just to have them say we did it and it is not covered!! I was shocked. This is not true at all and they will do their best to blame the defect on the consumer. So I went through the extended warranty I purchased. A repair man came out. Said it was fixable. They decided to refund my money for another store purchase which would of been OK except that this table is now discontinued. I have tried working with customer service more times than I can count without any resolution. People beware. Even if you buy the protection plan the items you purchased will be discontinued and you will be out more money. Just a complete rip off is all I can say. They do not stand by their word at all. Don't listen to a word they say. Best of all Ashley needs to go out of business. Very poor quality of furniture. I am so disappointed and sorry I ever bought from them.

A piece of advice to general public about purchasing furniture from Ashley showrooms (stores): Never ever buy any piece (even at deep discount/sale prices) before checking the price of the same exact item on their website. You will be pleasantly surprised. However, my experience with this scam business has been that they take your money and when it comes to delivery they make you miserable to the point that you feel sorry you had to deal with this outfit. There are much better places to buy furniture, both online and offline. Don't fall for Ashley scam.

I made an online order of a bed frame and a dresser on Black Friday 2018. When the bed was delivered two weeks later the delivery men who set up the bed set it up and damaged the headboard beyond repair. We called Ashley to ask them what happened and what we could do about it and they said it was too late to have it returned because we only had 72 hours to return it. They also gave us the runaround for hours after waiting on hold. We asked for a manager multiple times and were hung up on twice.

We purchased two chairs and a loveseat and a rug from Ashley. The day the furniture arrived it began falling apart. The legs were not properly attached to the chairs or loveseat and were bent. One of the chairs was unusable immediately. The love seat legs were also not properly attached to the loveseat and bent. Ashley refused to give us full credit even though the furniture was totally defective. The quality was below poor. Fortunately we purchased the furniture using our American Express card. When Ashley refused to give us the credit for the defective furniture, American Express came to our aid. Ashley Furniture is of such poor quality and their assembly is so reckless and unchecked that buying furniture from Ashley is hazardous. I strongly recommend purchasing furniture elsewhere.

I bought furniture on Dec 22 to be delivered Dec 28th. The delivery was short a media center and the delivery guy just said he didn't have it and crossed it out of the delivery manifest. I tried calling Ashley at the phone number on the salespersons, CINDY **, business card which was the corporate number. I left messages for her on the 28th, 29th, 31st and the 4th. She finally called me on the 5th and stated that she had not gotten any of my "TEXTS" to her cell phone HOW do I leave a text on a cell number that was NOT given to me. She said that there were no messages left at her work!!! She also told me when I purchased the furniture that they would honor any online prices the first 30 days.

We were very excited about purchasing a new sectional sofa. We ordered on 11/24/18 and they promised to have it delivered on 12/15/18. Prior to delivery, they called to rescheduled on 12/22/18. Delivery day came and the delivery guys were lazy and unprofessional. They didn’t even try to get it fit on our doorway. So they took it back and declared unfit. Didn’t hear anything from them for a long time. Before the New Year, they called so that we can do reselect. But we don’t want to deal with them anymore. So today we called to cancel the order and they’re charging us 10% for a furniture that didn’t arrive at our place. It wasn’t our fault the delivery guys are so **. We order a sectional sofa at Bad Boys instead, delivered it on the day they promised. Delivery guys didn’t give us a hard time. I browsed the reviews' sections and it was all the same, promised to delivered it on this day but they couldn’t keep it. No wonder they have 1star review. Not good!!!

Less than a STAR... We bought a new Tempur-Pedic bed in Nov 2018 from the Port Richey FL store. When we were in the store they told us we had a 90 day no questions asked return policy if we were not completely satisfied with the bed. We were told we had to purchase the mattress protector to have the 90 day guarantee. The bed was delivered on Dec 10th. However no mattress protector was delivered or given to us. We have called numerous times and told it was on back order. We were told someone was going to pick up one at a different store and they would call us back. No one called us back.

We've bought over 30k in furniture in past years but recently purchased living room furniture has been nightmare. Bought on 11/17/2018 promised for 12/12/2018 then only got 2 recliners, today 1/5/2019 told have couch in Warehouse but truck is full and now won't deliver until January 23rd. Woman named Kaitlyn wouldn't let me speak w/ mgr although I asked several times. Then she said she is mgr. Wouldn't give me her last name or transfer me to another mgr. We will never do business with you Ashley again... Never. By the way if you try to cancel your order for their nondelivery they charge to 12 percent restocking fee even though they didn't have it in stock.

Nicole was excellent, very nice young lady. Very attentive to my needs, answered all my questions. Sorry to say I had to change my review from 5 stars to 1. Ashley promises next day delivery 7days a week, which is false advertising. I ordered a sectional Dec 19, delivery date was Dec 30th, then changed to January 3rd, and final delivery date January 19th at freaking month later. My kids and myself is now using chairs to watch TV in our living room due to Ashley's poor customer service and not willing to resolve the issue. Now how many more sales and customers have they lost.

I bought several items from Ashley on Black Friday on Nov.23, 2018 but still I don't receive them (Jan. 04) and they had promised for 2 weeks delivery and nobody doesn't care when I called customer service.

We ordered furniture on 10/26/18, we were promised delivery on 12/6/18. Received a phone call 2 days prior to promised delivery date stating that it would not be delivered until 12/22/18, of which we received ONE PIECE! Then they promised the remaining portion would be delivered on 1/7/19. They called tonight and stated that delivery would not occur until 1/16/18. Then they are only sending ONE MORE PIECE!!! They’ve had my money, paid in full since 10/26/18 and I still don’t have my furniture!!! I’ve been into the store on three separate occasions and have false promises and bogus delivery dates!! In anticipation of our original promised delivery date, we disposed of our old furniture and have been sitting with NO FURNITURE SINCE 10/27/18! Poor customer service, poor communication, and they do not tell the truth!!!

Please be advised at the Ashley Furniture Home store in Fredericksburg, VA there something terribly intrinsically wrong with customer care service. I ordered a Bonita Springs Plush Mattress by salesperson James; he informed that they had the order. I inquired about delivery period and he said only two -3 days. He again said to me to expect the delivery by December 19, 2018. I took off work and missed an evening meeting waiting on the delivery, but they never showed up. I called the Customer care, talked to Sierra and Rose, and she told me the delivery is scheduled. They would call me. Salesperson kept promising delivery dates, I still did not have my mattress after James told that they would deliver on FRIDAY>SATURDAY>MONDAY.

I purchased several pieces of furniture in Sept 2018 with a promised delivery date in late October. Some of My furniture arrived in pieces. First my Tempur-Pedic bed only. Later, in November a portion of my sectional sofa that had an entire row of staples exposed, my Bolanburg coffee table with drawers that wouldn’t open properly and my Bolanburg XL TV stand with broken support pieces. I refused the tv stand and called the company about the other issues. They were very nice and stated they would replace the couch portion of the sectional and the coffee table. Weeks and weeks later I received the remaining pieces of my sectional and along with the replacement pieces and finally my Bolanburg king bed.

Whatever you do, go somewhere else to buy your furniture. The quality is fine, but you will wait literally MONTHS for your order to arrive. You will receive text messages and emails and calls saying your items will arrive by a specific date, but when that day come, only part of your delivery will arrive. I have now had three delivery dates and have not received four of the pieces of furniture. The store manager claims not to know when the sudden backorder will be fulfilled. The sales associates will look you in the eye and lie to you about the ease and timing of delivery. Save yourself this headache. It’s not worth it. There are plenty of other places that sell furniture in Chattanooga. This is not the place. Do yourself a favor. No one wants to deal with the Ashley Furniture Homestore on Gunbarrel Rd. Never again.

The furniture I purchased had problems from the beginning and I kept calling customer service with issues. Fabric stretching on seat and back and not holding its shape, tears in fabric, ottoman's top cushion not staying on top, kept sliding over the side, back cushions didn't have enough polyfill so they didn't retain their shape. They always had different responses about the problems I was having. My pieces were from overseas and it would take months to repair. My pieces weren't properly coded so that I could get a replacement, that's normal wear. My calls were never returned, and when I called it was always "I do apologize" every single time. I was the one calling relentlessly for an entire year only to have a technician come out 3 times to try to fix the problem and him actually tell me that it wasn't going to help, it was how it was made.

We purchased two Santa Fe recliners. We love the chairs but after one year of use one of them will not go back to its upright position, the foot rest jams open and we have to manually shake it around to get it to close. We bought the chairs in 2015 and they were stored in our basement until November 2017 and installed after we finished remodeling. When I called Ashley Furniture to see about having it repaired I discovered their warranty is one year on labor and 5 years on parts. Meaning I have to fix it with supplied parts. This is what my EXTENDED warranty covers.

Ordered four dining chairs from the Katy store, THREE were delivered wobbly. Had to call and schedule a tech to come out to fix them. Tech first blamed it on our floor, saying it is uneven, then tried told us he's gonna sand the other three legs down to make them the same length... We refused to let him sand them down and called customer service to let them know we're returning the chairs. They said they'd call us back within a week to schedule a pickup... Fast forward 1 month, no call back, the nightstands we were waiting for delivery NEVER got delivered. I've been calling every day, nobody answers, so I leave my number for call-back on their automated system, and nobody has called me back. I call the store, and am told there's nothing they could do, and to keep calling customer service. It's been over two weeks of calling, re-calling, and waiting like a fool for a call back. STILL WAITING...

Corporate called to "TELL" us delivery would be on a Thursday between 8-12. No options given, and no flexibility whatsoever! We tried to request a afternoon window, which they then moved our delivery out to a Sunday. We paid in full this, and want our furniture but they would not work with us. Called the store manager which told us to call Corporate! And offer a $50 gift card. Ridiculous they will not give options for delivery, then just move your furniture out 3 more days!!! I will never purchase from them, and will stick with Living Spaces that offer SAME Day delivery!

We purchased living room furniture. $3,000 worth of supposed Italian leather furniture. Within six months the leather turned into discoloration. Leather turned yellow and spotty yellow. Informed the store and they said this quote "What do you want us to do about it?" They stated that it was probably because the sun was hitting it. And that was not the case but they did not believe me. So because of that we have $3,000 furniture that looks like crap. And they did not care.

Store manager Jorge **, has terrible customer service skills. Will not help you at all, stay away from this store. I am still waiting for my delivery for over two months. Asked to speak to his boss from Patricia **.

I bought a sectional - spent 2,000 - that broke in 6 months. Called their customer service multiple times. Finally they returned my call. Replaced sofa that broke again! Called customer service who never returned my call! Stay away. They shouldn’t be in business! Don’t waste your money!

This has been the WORST experience I have ever had! I had a bedroom set ($2500.00) delivered to my home that was not functional. The delivery drivers called the shop and handed the phone to my wife. She explained the problems (doors, not opening, draws not opening). She was assured that someone would come out to repair or replace said items. As it turns out, a ticket WAS NEVER OPENED! I have spent 4 or so hours on hold to try and get a resolution of these issues. And as I write this review I am on hold again 25 mins and 54 seconds. I would encourage anyone who is looking to buy quality furniture to go somewhere else! You get what you pay for and this by far is the WORST company on the face of the planet.

We purchased over $11000 of furniture at Ashley less than a year ago and were pressured by the Lexington KY store manager to purchase a furniture protection plan (which is outsourced and shady) for $842. In less than a year 3 items needed repairs - a broken chair frame, broken chair leg and a tear in a leather chair. These items rarely were used so had minimal wear. Of courses that Protection plan doesn’t cover anything - do not waste your money. Ashley stole $842 from us by insisting this plan was necessary knowing all along that it mostly covers fabric - the majority of our items are wooden. Also don’t be fooled - although you can find Ashley stores in other states they are individually franchised which means they don’t stand by their product once you move to another state. There are over 2000 bad complaints against Ashley. Wish I would have read them. Chose another store!!! One that you can trust and one that has integrity.

Do yourself a favor and stay away from Ashley furniture. They DO NOT stand by their products, miss delivery dates with no explanation, and tell you that you're out of luck when the lamps you bought new out of the box don't work. Skip Ashley and go to a more reputable furniture place.

They never delivered on the fireplace after waiting 3 weeks. Both managers (Candy and Alex) never returned our call, had to personally go the store so that they could cancel order. No common courtesy. All they had to tell us that they did not have the product and they would not be able to get it. Wasted 3 weeks and frustrations with this furniture store.

We purchased an electric reclining love seat and recliner 2/17. When we were told about the 5 year warranty I accepted and paid for this as I was a bit concerned about the electric parts of the furniture. Early November the motor for one of the love seats started to grind and stopped working. I called the company who holds the warranty GBS who informed me that the coverage I had purchased was only for the leather and wood portions of the furniture not the electrical components. That was not explained to me clearly buy the salesman who had lead me to believe the electrical parts were covered... But that is my fault as I did not thoroughly read the warranty.

Lying lying lying, really bad customer service. If you want people lie to you, Ashley is the store you go to. I bought a sofa, table, and bed. The sofa has 3 parts, they delivery only 2 parts. They said will call me in 1 or 2 days, but I didn't see any phone call from them. Then I called them, went to the store, they said will delivery after a week on 12/19 but I didn't see anything, any phone call. I called again, then promise on 12/26 for sure, but still the same problem.

Purchased a loveseat and TV stand from Ashley in Prescott. The TV stand was on back order and due to arrive 12/18 and delivery was scheduled for that day. Called on 12/17 and rescheduled for 12/19. Called again on 12/19 for delivery time and was told they don’t deliver to Prescott on Wednesday and the truck for Thursday was full. Promised to deliver on Saturday but when we called to confirm delivery they had canceled it because the TV stand wasn’t in. What? First time I heard that.

Yesterday evening 12/27/18, my girlfriend and I made the biggest purchase of our lives – we just bought a house so that we may start a beautiful future together. Since we were on a budget, we decided to shop at Ashley Furniture Outlet in Jacksonville Fl. Sometimes, saving many can cause aggravations and cause untrustworthy sales people to lie to you and reach their quota. In our situation, the associate was Lexus **. To say the very least, the store trains their employees with minimum to no customer service skills. After selecting our furniture, they constantly pressure you into getting their protection plans and deliveries even though we told them that we are not interested. After talking us into signing up for their credit application and close the sale, they ask us to pay for the minimum payment and then proceeded to tell us that the items are not in stock – we must wait for another 30 days before we can pick them up.

So let down by their product, and even more by their hidden fees to fix their broken product. Our couch FRAME broke 77 days after arrival. Now, 1 yr 2 months later it has broken again, same spot. And then this: "Please note the frame has a limited 5 year warranty. The parts are covered by the manufacture, however the consumer is responsible for the labor and all transportation costs for the repairs." Ashley Furniture is a joke. I urge future possible clients to look elsewhere for quality furniture. "Quality" is not a part of Ashley Furniture vocabulary. The customer must pay for labour, pick up and delivery?! What a joke. Do not waste your hard earned money on this half rate joke of a retailer.

We bought our living room set three years ago. The seams on the seat cushion on the sofa and one of the recliner ripped out in less than a year under normal use. We contacted the store where we purchased these and they covered it under warranty. The kicker was that we had to either deliver the sofa and chair back to them to do the recover and pay the labor or do it ourselves. We live 50 miles from the store so we decided to install the new covers ourselves. When I took everything apart I couldn't believe how cheap everything was built. Now two years later the covers are ripping again and the wood frame that was stapled together has come apart.

Let me start with 3 years ago when I originally bought furniture from Ashley's. I bought my dining table, my living room furniture, and furniture for 3 bedrooms. When we first got the delivery the sectional was chocolate brown when the description clearly said charcoal grey. After going back and forth with Ashley for over a month they finally changed them. Not just the sectional was incorrect - I ordered a full size bed for my son and had already spend money on his mattress when we realized they send me a twin size bed. That also was a problem to exchange. Took about 5 months.

I have had a total of NINE delivery dates scheduled by Ashley Furniture, and I have still not received the two items in question. This is in reference to the Hoover, AL location. The store manager, Charles **, is the most incompetent person I have ever dealt with. It seems most locations experience the same issues. I plan to refuse any further delivery attempts, to dispute the charges with my bank, and to file ANOTHER complaint with the BBB. Do yourself a favor and buy your furniture anywhere else. Anywhere else at all will give you better results than these morons will.

Purchased a bed set for my daughter and needed it delivered ASAP and was told 12/23 everything but the bed rail would be delivered but they would bring it on 12/29. I agreed as she has been in the floor for a month and she needed a bed. I called a day early to confirm and she said they moved it to 12/29 to only 1 delivery and that “There was no time for me and it would have to wait. There are no exceptions”. So... we went to pick it up. The lady Bianca at corporate office said she would call to advise them... well she did not and we had to wait another two hours! Poor communication and Horace the salesperson lies the entire was a complete experience was a disappointment! Not worth the hassle! Won’t be returning, I will go to Havertys or Living Spaces or wait till IKEA opens. No compensation was given and when asked she said they don’t “do that” again definitely not going back. Tried to plan ahead and they messed it up!

I purchased what I thought was an expensive solid faux leather couch that would last for several years. I paid more thinking it was of quality. I had issues right away. It wasn’t until I had it just a year, when I turned the pieces over and saw that the issue was the frame on both pieces falling apart. I called and was told it was out of warranty. It didn’t matter that this started well before the warranty expired. Keep in mind, I am single, live alone. I work a lot. So, this furniture was barely used. It needed replacing and it’s nothing that I could sell due to the condition.

A year ago I purchased a sofa set. They were brown sofas and I really liked it. But then a week later, these crap sofas break and get destroyed! Now these sofas look absolutely disgusting and are made with crappy materials inside. We tried to return the sofas for a refund but the guy "helping us" at customer service said we couldn't have a refund and he was not helpful. This is just a waste of money and basically Ashley Poop Store eats up your money. DO NOT BUY THEIR FURNITURE.

I purchased a NEW in the box table and chairs, got them home and opened the box to realize 2 of the leafs were damaged. I immediately contacted my sales guy (Corey) and sent pictures of the damage. I was told I could bring them back to the store and exchange them for another set. I decided to call the store and ask that they be inspected before I made the trip and was told there was a scratch on one of them but not to worry they had a repairman coming and he would take care of it. I never heard back so I called the store and was told the repairman missed a rub mark and he would be back in a week and have it ready to go.

I don’t even know where to begin! I was given multiple delivery dates; then when the furniture finally came, it was missing multiple pieces and bed couldn’t be put together, I was steaming MAD! Now the piece that is needed will take 7-14 days & another scheduled trip! Please stay away from “Ashley Furniture”! I should have read the reviews first!

Don't buy anything from Ashley. The customer service is the worst in US. 2 months ago I call them for seam slippage. They sent me a guy who confirmed this is part of my warranty and told me, "We send you a new cushion cover for your sofa and it will mailed in 2 weeks." After 1 month, I call customer service several times - nobody take responsible. They told me, "We sent an email to our warehouse to call you regarding that." But no one calling me.

This has been the worst experience buying furniture we’ve ever had. We have 2 separate orders and 2 different issues. First, we were given a delivery date for 2 sets of bedroom furniture which was delivered on time EXCEPT in each order a part of the bed frame was missing so the beds can’t be set up. They are telling us that the parts are on backorder until the end of February. Our other order was for living room furniture which we called ahead of time and confirmed that the furniture was in and would be delivered when they originally told us. We donated our old furniture a couple of days before the delivery date. The day before Ashley calls to tell us our furniture is in back order until February.

I bought a dining table set, after waiting for 1 month and got the table, also after 2 hours waiting at the pickup warehouse I finally got home. Then when it came time to pick up the 6 chairs a Ashley store sales person told me they will be available on a certain date and called twice and has on hold for 3 hours and never was able to get in touch with someone and the chairs they could not give me a date. Long story I will never buy or have a friend or family member go through this and will never recommend Ashley ever.

I purchased a sofa chaise and waited a month for it, which was a hardship but that’s the time frame they insisted on. I let him know as long as they stayed true to delivery date of 12/20, as I have 15 people visiting for Christmas. He promised it would arrive. They call me YESTERDAY, 12/18, and the comment the girl stated was “your couch didn’t came into warehouse, not available.” That’s it. Nonchalant, just not getting it. I asked for her supervisor. The woman was condescending and couldn’t have cared less. I cancelled order and had to pay to rent a sofa (thank you Rent-A-Center), but it’s another $100 I don’t have. I will NEVER order from Ashley again. Shameful.

We were lied to about furniture being available. Then were told we have by the 8th of December. It’s now the 20th and we just received it. The delivery drivers didn’t have my sofa. So had to have two deliveries. The second delivery they called at 726 am said he be here in five minutes. Doesn’t show up for 20 and made my child late to school. He called customer service, talked about us in front of us to Carla who was then rude with me. They didn’t give us a time frame for delivery and somehow that’s our fault. We deserve to be treated less than.

I hope I can give ZERO star because that is what this company deserves! I ordered online a few weeks ago, and the merchandise still hasn’t arrived. I called several times and all the customer service reps I spoke with didn’t seem to care. I guess they’re just so used to getting a lot of complaints that they learned to completely ignore our concerns. And they also keep lying, saying that you’ll receive your order at a certain date and when you don’t get it and then call them, they promise you it will come but will just keep you waiting. I will never order from their online store ever again! Sooo frustrating!

My name is Carlos. I purchase a sofa sleeper, my mother pick it up and they told her she got to load it. It weigh is about 250 lbs that is one so for some reason it didn't fix it where we want it so we came back right a way to the store to returned and the salesman said is no way to returned because it has over 14 days and it can be returned before then and I told her I just pick it up 2 hours ago and she said yes but count the day when you paid but the delivery took more than 14 days I told her and she said that is the store policies, that is not fair. I never will buy anything in that store, people please be careful and ask about return before pay 12/18/18 pick up date.

Within the first year had one recliner placed because they had given us the USED floor model. Had to have the batting replace. Multiple places had to be re-dyed which, of course, wore off within a year. When it was returned the last time, we were sternly told that the warranty would be up in 2 days and there would be NO more service, 'this is the last time.' DO NOT buy from them.

I received a call two days before delivery to confirm the date and time I confirmed then when the date and time came my delivery was nowhere. When I called the customer service line to see where my furniture was they were rude an unhelpful. I now have to wait an extra week and a half for my furniture to be delivered because they have a full schedule. I do not feel that this is fair and kind of feeling a little scammed by this whole experience.

I wish I had found this website before I made my purchase. Phillip, the sales clerk, did a good job selling me my bedding. I purchased over $5000 worth of bedding. I told Philip that I did not have a problem with sales, but with delivery. He assured me that my delivery would arrive pretty close to the estimated delivery date. I purchased the bedding on Nov. 26, 2018. I was given an estimated date of delivery for December 6, 2018. I was also told I would receive a phone call from customer service about the time of delivery. December 6 came and went and by December 12, I called customer service to inquire about my bedding. I spoke with Sandra who gave me the delivery date of Sunday, December 16 with time between 1:30-4:30 p.m. I took my old bed apart and gave the mattress and box spring away. I rearranged my entire day and waited for my delivery which arrived around 4:35 p.m.

My wife and I, had been looking at this dining room set for over a month. Decided to check on it once more and Keith ** at the Jefferson City, MO location, greeted us. He gave us the rundown on the sales of the store. His energy was contagious, and made my wife and I want to actually ask questions. Usually these types of places overwhelm us with the push and push of things we don’t like. Anyway, Keith gave us a great deal on the table we really wanted. I told him my budget, and he made it happen for me. While filling out paperwork, we had great conversation and we left feeling great. The last few times going there to look at table, we had no one that tried as hard as Keith did to bless us with that table. We were very grateful.

A few years ago I opened an account through Synchrony to help pay for vet bills. I forgot about this account and thought it was closed until I recently made a purchase through Ashley Furniture and opened another account to make payments through. When I opened my Ashley Furniture account, I also called to have the vet account closed as it had been about 2 years of no use. A few weeks later I get a notice from Ashley Furniture that they are unable to bill me my monthly payments because, you guessed it, those idiots at Synchrony Bank closed the account I literally had opened that day. When I contacted them, they said there is nothing they can do and I can only open an account again through Ashley Furniture but only 1 account a year. Still trying to clean this one up. Oh and I still can't get them to close the vet account. Merry Christmas.

I ordered a table and chairs was told it would be 2 weeks. I ordered 11-17-18 and just today was told they would deliver Dec. 20 after several calls to the Sherman Tx store. I can order online for delivery in 1-2 weeks. I am VERY unhappy about the Sherman Tx store responses. I will never order from this store again. I did however get my couch and end tables within 2 weeks and love the product. My complaint is only with customer service from the Sherman, Tx. store.

We waited a whole day for 2 beds delivery that never came. These were beds we purchased before Thanksgiving. Prior to the supposed delivery date, we received a text to call the 1-800 number to confirm the delivery date, it took us 40 minutes to talk to an extremely rude customer representative and she clearly stated she did not care about the business when we complained the wait time. Yet our beds still did not get delivered no matter what way or form you reply to confirm delivery. Let’s just not forget Ashley is NOT the only furniture store we can shop and we do not need this kind of bad service.

I had to cancel my order because I am in disbelief how rude and unprofessional the individual I was talking tonight - their delivery department... Never again will step foot at this place. Sad because the salesperson and store I went to was incredible…

I purchased new sectional living room furniture from a Ashley Home Store in Hickory NC a few weeks ago and returning it per the sellers (independently owned stores) return agreement, which was well within the managers stated return window of 24 hours after delivery. Because the quality did not match the floor sample in store.

My wife & I purchased a king size memory foam mattress in preparation for our second child. We spent over $2k on the mattress combo. After one night's sleep we realized the mattress was far too firm. I contacted Ashley customer service. I spoke with Amber. She was fantastic! Smart, empathetic and very polite. We were very anxious on how this would work out, considering it was a large investment for us. She took care of everything & made getting the right one a breeze. Ashley made out because we spent a couple hundred dollars more on the right one for us. We love it. The world is full of incompetent people. Amber is a true professional and we will continue to shop at Ashley because of the customer service their professionals, like Amber, provide.

Great customer service at Ashley Furniture in Spartanburg, South Carolina. Lee ** assisted me with my purchase. He was very helpful and knowledgeable. Everyone worked together as a team to make my purchase easy.

The worst customer service I have dealt with. I purchased a recliner in October 2017 and I received it in December!! On September 2018 I had issue with two seats, when someone sit on it the cushions go down too much which became uncomfortable. I called the customer service and they send technician to replace the cushions. When their technician put the cushion he didn’t put the mechanism back in the right way which make it stuck. I had to call them again and they told me “we will send someone to fix it”. They were lying to me. The second technician came to just see what’s wrong and take pictures! Can you believe that?! After a month I got someone to just take pictures!!!

Customer service is very bad. They don’t know, how to deal with customer and what is courtesy. Most of the guest care representative are rude and do not want listen and help you. They allow only 48 hours to return your product. Quality of furniture is very poor, Flaws starts to appear after 48 hours then they have no responsibility.

I went in October 2018 to purchase a coffee table and area rug for my new condo. I went two months earlier so that I could have the items when I needed them. I was told when I purchased them that they were in stock and that it was no problem to get the products on the date I asked for. Two months later and two days prior to the delivery I get a call saying that "there is a problem with your delivery". When I called I was told one of the items I purchased "is on back order from the manufacturer" and that they do not know when it will be available. They think maybe January but cannot guarantee that.

If I could give them no stars I would. All of this is happening in 2018. This the worst experience I've had with a furniture company. I have furniture from at least 4 different furniture companies and have never been treated the way I've be treated by them. I have had nothing but bad experiences with this company. I have gone through 3 table styles and 5 tables of one style. This last table experience has been the worst. I have had to take time off 5 different times to wait for the delivery of my lift-top cocktail table. Each time it's been delivered there was a defect. Lift-top table didn't close flush (I was told that this wasn't a defect and that they would not replace if for that reason). I had to go through my warranty company get it replace. Luckily they didn't see it the way Ashley customer service in Batavia, NY did.

On November 23, 2018, I went to Ashley Store with my Mother in Naperville, Illinois to purchase a 5-Piece Dining Set that I had viewed online. I showed the salesperson the set on my phone. He found the set online and gave mom and myself the price quote for the 5 - piece set which consisted of table and four chairs and warranty. On my delivery day to my surprise (November 30, 2018), the salesperson had only ordered the table and not the chairs. When I called the store to speak to Salesman to have the situation rectified, to my surprise the salesperson and the manager said the price I paid was only for the table and not the set with chairs. They wanted to charge me an extra $323.00 for the chairs.

We bought a table from Ashley furniture and we went with their store finance program with acceptancenow.com. The table was $350. We set up autopay because it was required and they told us they would withdraw $100 a month after the first payment we made at the store the day we bought it. Then we had 90 days to pay it off so if you figure that it was paid in full at the 90 days but no now they say we did not because the first payment did not totally go to the purchase price. There were fees. We had to call and pay off the remainder at the end of the 90 days. So now this table is going to cost us over $1000... They ripped us off with the lack of communication and lies. DO NOT BUY FROM THIS STORE.

Phone order. I just called to ask for a sofa in stock and he rudely said "probably not" and then he hung up on me when I was in the middle of talking with him!! They just lost a customer and we were going to buy new couches for our home!!! So furious right now.

I ordered a dining room table online a couple weeks ago. Table was delivered quickly however my chairs and benches never came with the order. Apparently they were on backorder for over a month (which I was never told). Table is a piece of **, sorry but the $1000 "wood" table is plastic. Horrible quality. I called immediately to cancel remainder of order and to return the table. It's been two weeks - every time I call I am told someone will call me to schedule a pick up which has not happened. Every time you call - minimum hold time is 30 minutes. Absolutely ridiculous. Never again will I order from here or recommend. Terrible quality and service.

My daughter purchased a bedroom set from Ashley's and was harassed by the salesperson and threatened because she did not have her 1200 receipt for a bedroom set she paid cash for. The woman refused to look it up and told her she knew her address and called the police who felt they were called for no real reason but the lady tried to escalate the problem. Whole my daughter was moving her furniture this woman continued to make threatening remarks about calling her peeps on my daughter and my son. This crazy woman works for Ashley Furniture Inglewood Store and should be fired for misbehaving and treating people like crap. My daughter was so uncomfortable and should’ve got her money back and went elsewhere.

After waiting 15 days for my tv stand they delivered it broken. Of course the delivery guys left in a hurry. Upon opening the box the cabinet was broken. Called Ashley and of course you get a snob on the phone and you realize, "Let me be courteous so I can get this resolved." She said it will take 24-48 hours to process paperwork and of course another 15 more or so days to get my stuff exchanged. This is the last time I will ever buy anything from Ashley's after spending thousands with them. You think I can get better service?

I made an in-store purchase at the Rohnert Park, CA store of the Samba sofa, & loveseat combo with a rug. I left work half day to meet them within my window of time. I get home right at the beginning of that window, 2:45 pm. By 6:45 pm, still no truck. No phone call. No text. I do have the original text that goes to a webpage update noting that I am 10th out of 10 deliveries. By the way, a phone call to Ashley furniture the day before (and only one where I reached a person due to wait times on hold for 25 min) had a woman tell me that I was on the earlier end of the delivery schedule, likely 2:45 - 4ish. Wrong). The screen also said that the truck was currently servicing stop 8 of 10 and that the new time they would deliver would be 7-8pm. Wow, with that, but STILL, no truck, no text or phone call. I waited till 9 just in case. I can't keep taking off time from work for this kind of poor service.

I wanted to buy a new mattress however my husband was out of town and I talked to the salesperson and he said the sale was ending. So I place a deposit to get the sale price. My husband did not get back as expected. I called the store to cancel. They now told me I needed to pay a cancellation fee of over $500. I asked, "For WHAT??" They said for restocking fee on the total amount. WTF. No one in that store said anything about a timeline on canceling and paying a fee. I will NEVER EVER SET FOOT INTO ANY OF THEIR STORES. THEY ARE A RIP OFF. Be very careful and ask questions before placing any deposits.

I ordered a dining room set from this store after looking at the item and selecting the dining room set that I liked. The saleslady - not only placed the wrong order but also put in a $129 warranty without consulting with me. It took 3 weeks to deliver the dining room set and end up with the wrong dining room set. We called to let them know about the wrong order and the warranty issue - the lady on the phone was so unprofessional. Items returned and never again will I or any of my friends will buy from this store.

On October 13, 2018 I ordered a bedroom suit, living room suit, and a console table. It took 3 visits to the store and about 3 phone calls to finally get the order straight. As of today December 7, 2018 after 3 deliveries I still do not have all the furniture because the final piece (chest of drawers) did not have holes drilled wide enough to accommodate the drawer handles. The offer this time was to have someone come out and drill new holes. Offer rejected. Will await another delivery.

How hard is it to make sure you send hardware with the chairs your customers have to put together themselves? God... New home, company visiting for first dinner and I'll be a chair short. Called actual store, willing to spend more $$ to get 4 matching chairs but nooo, bought online so had to deal with online Customer Service which, by the way, had me on hold 46 minutes! Nice way to spend my only day off this week. Oh, and I couldn't even bring a lamp home... Said all stuff is display but could get it to me in a couple of weeks. Ugh! How about sell me the lamp and you order another one & wait two weeks. Seriously, after this no-hardware mess, we won't be furnishing the rest of our home with Ashley. Too bad, cute stuff (if and when you can get it). All I wanted is 4 matching chairs. Get your act together; I see I'm not the only one with complaints.

I purchased the Baxenburg Dining Room Table on October 15th, 2018. It arrived damaged, however the assembly crew told me that Ashley Furniture would send someone out who could repair it quickly for me. Great, right? Nope. They sent out a repair person on November 9th. He takes one look at the table and tells me "I can't fix that. They will have to send you a replacement table." So I call the customer service number and have to fight with them that the table cannot be repaired and it needs to be replaced. They arrive on November 20th with the new table...except they brought the WRONG table! So I have to call and have another table scheduled to be delivered.

I ordered a dining table set and a server to be delivered and to be set at my house today. During my inspection, I notice table has noticeable scratches. I refused the table. Also before the delivery guys were going to leave. I noticed my server has scratches and a manufacturer defect. I runned to the door and I told the Hispanic youngest guy the one who had the pants on his bottom, with long hair tight up and with tattoos on his right shoulder to tell the other delivery guy (older, Hispanic descendancy with mustache) to come please. The youngest delivery guy was at the back door of the truck closing the door. We made me eye contact. I clearly told him to tell the other guy to come please. The youngest guy understood and got into the passenger seat. There was a short pause when the truck left. I was astonished and disrespected for the lack of consideration and service received.

I purchased a bed for my son to have in his first apartment after graduating from college. Less than 4 months later, the bed collapsed with him on it. Each time I tried to call in, customer service was rude (when they actually answered) and completely unprofessional. Lest I mention that several of them do not even speak correct English, which speaks volumes of Ashley Furniture. Long story short, they are stating that the bed should not have been placed on hardwood floors - even though we were never told this and that if there was a problem, we had 72 hours after delivery to report it. We were never told about this either. They have refused to give me anything in writing - no surprise there. I will be filing a claim with the Consumer Safety Commission and any other organization so that the public is made aware of the business practices of Ashley Furniture.

DO NOT SHOP HERE IF YOU INTERESTED IN GOOD COSTUMER SERVICE OR QUALITY PRODUCTS! My husband and I have spent thousands and thousands of dollars at Ashley furniture. A bed we purchased from Ashley broke after my husband rested his head against the headboard (yes, that is all he did). When we called to get the insurance that we purchased with the bed to cover it, we were quick to find out that the process would not be easy. They first told us our insurance would not cover it and then after going back and forth, many different phone calls, they finally said they would replace it. Of course they did not bring us a new one until about a month later. We were very upset with the experience but grateful to have a bed again.

I cannot encourage anyone reading this enough to run the other way when it comes to shopping at Ashley Furniture. My experience was just like most others on this site. I shopped at Ashley for the first time in October 2018. I was attempting to furnish a winter vacation home in Arizona but my primary home is in Illinois. I went to a local store in Illinois thinking they could coordinate the purchases with delivery in Arizona. I was told they could not and I needed to call a store near the home in Arizona. I called the store In Glendale Arizona and was told they could not take phone orders but a sales woman told me she could take my info, I could send a check for the purchase and then they would process it. I sent the check with a tracking number and it arrived within 48 hrs. I then got an email from the store stating that they did not receive the check so they were canceling the order.

I purchased a bed on November 6, 2018. I was told it would be ready for pick up November 17, 2018. When I called the sales associate said it would not be ready for pick up until November 25. I explained to the sales rep. I wanted it before Thanksgiving but that didn't go as planned. When I was able to receive it only the footboard was available, a week later the headboard came and I am still waiting on the under bed storage. I will never visit this store again. It takes way too long to receive your purchase and you have to call them. They don't call you.

Ordered a sectional from Ashley Home Furniture in Niles IL, Delivery team consisting of two men arrived in an Enterprise Truck not an Ashley Furniture truck. The delivery men did not even attempt to move the furniture into my house. They started off by taking pictures of the doors in my house and the Sectional stating that it was too big to move and left. There are two separate entry points to the area I wanted the sectional to be located at and had they made an attempt. I'm sure one of the two points would have been open enough. I reached out to the Ashley Furniture Store where I purchase my sectional for and a woman and listened to what I had to say and asked to speak to the delivery guy.

1st and last shopping at Ashley Furniture. I ordered a dining table on 6th Nov and was told that it will be available on 22nd Nov for the pickup. However when I called on 22nd they said it’s going be available on 1st week of Dec and I am still waiting for their response. Also when I was trying to price match my product I had lot of inconvenience. There was no one working at the front desk for 2 days at the store who could help me out. Once you pay they don’t really care about the service. My biggest mistake ever. I will never recommend this place to anyone.

I purchased a recliner from Ashley on 11/15/18. To close the sale the salesperson told me that a setup and delivery fee of 80 dollars would include the removal of my old recliner. The recliner was delivered on time and placed where I wanted it, but the delivery crew chief told me rather curtly that they only disposed of old mattresses, dumped the old chair on the curb in front of my house and drove off before I could call the salesperson. I did call her and she never returned my call. I've also attempted to contacted Ashley customer service. They never called me back either.

I have been waiting for my bed and mattress for two weeks now. Today they delivered my bed with no screws and they just left it here. And today all day they kept me on the phone regarding sending someone else with new bed. No one showed up nor did they call me back. They can’t give me a date when they can replace it after lying to me that they will call me back and never did.

I wish I could give "zero" stars but the system does not allow it. This is, by far, THE WORST experience l have ever had buying furniture. And I am a repeated Buyer. I bought a wrong set but I was told it will be exchanged for a different one after delivering/restocking fee. I had a bad feeling already as the manager of the store made me feel like I am brainless buying too big furniture for my living room. Maybe because I speak with an accent.

Worst Experience Ever. Not a professional service, worst customer service (wait time on the phone is at least 35 mins) and they cannot even do anything about your order without consulting with their warehouse via email (which takes average 24 hrs) because customer service is located at Milwaukee. I purchased my furniture 3 weeks before moving in to my new place. I asked to take a note stating that my community does not accept any delivery after 5 pm no matter what it is. They obviously say “of course” and tried to charge $199 shipping fee. I even called the customer service 3 days before the delivery just to make sure they are aware of my situation and they said “of course” we will be there earlier.

My wife and I bought a couch, chaise lounge, and bed at Ashley Furniture HomeStore in Clearwater, Fl. Mistake #1 The furniture was "supposed" to be delivered on Sunday (2 days later) between 11:30 AM - 3:30 PM. At 5:00 PM. On the morning of delivery, my wife and I receive a delivery tracker text. The delivery tracker did not work. Mistake #2 The phone number for the delivery guy was WRONG! Mistake #3 I called the store at 5:00 PM (Furniture is already 90 minutes late with NO communication). The store managers (Derrick and Harry) were HORRIBLE. BIGGEST MISTAKE #4 Either could answer a question. I ask for their supervisor's contacted information (Frank), but the request was denied.

Very worst experience I ever faced and customer care is very bad. They have delivered the sofa with bed bugs and I called the customer care next day and they are not giving proper response to replace the sofa. I went to store next day where I purchased the sofa and showed the picture of bed bug bites to store manager and he simply ignored and asked us to check with customer care.

I recently just bought a house and went to Ashley Furniture to get my couch. I ordered it and paid $99 for a delivery fee (which is absurd). The delivery day came around and I got a call at 1:54. I called back at 2 pm and was put on hold for 6 MINUTES! By the time I actually got to talk to someone, the delivery people had already went onto the next house. They said that they took a picture of the house they went to that no one was at and it was a two story house. My house is not a two story house! So they didn't even try to find the right house.

I placed my order on November the 18th for my king bed and I also paid an extra 50 dollars for the assembly so I could sleep comfortably that night. I received an email a few days after my order telling me a delivery date was picked and it was November 30th. Unfortunately my work schedule was already made and I could not request off, so I called the number on the email...just to speak to someone who couldn't help me schedule a time because she said my delivery wasn't set yet, when I told her multiple times it was otherwise I wouldn't be calling. She transferred me to someone and they never even answered the phone, it just rang and rang.

I recently purchased a mattress and bed frame from Ashley. We are traveling out of town on vacation and I asked the sales agent prior to purchasing to confirm delivery. I was promised delivery on Nov 30th. I received no less than 4 text messages confirming my delivery appointment and replied YES every time. The items never showed up and I called the number provide. After waiting 20 mins I spoke to an agent that put me on hold then disconnected. I called back waiting another 20 minutes and spoke to another agent that transferred me to the store without even letting me know. The store had no idea what was going on. The store took my number, did the research then called me back. They told me that at 4:46pm they were notified the item was on backorder.

Let’s start with my new purchase of a mattress $1999 and box springs $250. I was told if I didn’t like the mattress after sleeping on it for 30 days I then had 90 days to pick out another one and the only thing it would cost me is $150 restocking fee. After sleeping on the mattress for over 60 days I just did not like it. I returned to the store and started shopping for another one. After picking another mattress out that was actually on sale and $300 cheaper than my original one and had a free box spring the sales associate decided to inform me I had to pick a mattress of equal price or more and I could not return the box spring. Ok that’s fine but if the box spring is free with the purchase then I should still receive that box spring as well. Nope! It doesn’t work that way with a return. I find neither mattress $700 more, sign the papers and leave.

At first the experience was pleasant but everything that came out of their employees mouths were lies. Our sales rep Bruce ** was great at first but told us the premium delivery fee was $119 but charged us $149. Which was fine but we looked online and it stated the premium delivery fee was $119 plus the bed we bought was $100 less online. I called the night before and the customer service rep from the Fountain Valley store was also trying to lie about their premium delivery fee stating that when you purchase online that they drop it off and leave you with the mess, which was another lie about their own company delivery process. The same words came out of the sales guy Bruce’s mouth and the store manager Sammy. How does a business say bad things about their own company.

I wonder if customers matter at all at this place. I bought a dining room set worth thousands of dollars and upon delivery, the table leaf was chipped and the delivery team reported the damage to customer care. The driver advised that it was an easy fix as they would bring a new one to switch. I called the next day to find out when I was getting it, only to be showered with policy after policy. I guess I have to be the unfortunate who pays full price for damaged furniture. I don't see myself spending another dime there. Don't be fooled. There is nothing special about their delivery. I am disappointed and regret why I made such a purchase. Returning the damaged table is not an option as they charge you 10% restocking fee even within 12 hrs of delivery. I was told a technician would come after a month to assess the damage. (Really!!!) I option is to file a complaint with the law. I take back my star lol.

I went to store in Niles, IL to purchase dining room chairs. My wife was online shopping their site for Cyber Monday deals. I purchased the chairs in the store and then went online to find that they have free delivery and a Cyber Monday deal. I asked store to match their OWN online pricing. They refused. They gave me a miserable time about refunding my money. DO NOT shop here.

In late 2015 we purchased a Dual recliner Home Theatre couch. The covering was a leather look material and looked great. Within a year the material cracked and started coming apart. Now it is terrible and embarrassing. We contacted Ashley and their customer service was terrible and after an hour and a half they said that they don't cover cracks or tears in material. We now have a useless piece of furniture that needs to be replaced. That leather look material is paper thin and should never be used on furniture. My wife and I are retired with no kids at home and no pets. We were hoping to have this furniture for many years and are very unhappy.

I'm extremely disappointed with the customer service I received while trying to inquire as to when my furniture would be delivered. I requested to speak to a supervisor. That request was not granted as none were available. Please do yourself a favour and do not buy from this company. As a side note, I wish I could give zero stars.

If you read this sentence and nothing else please never order anything from Ashley Furniture. On 11/14 I ordered a Nantahala 5 piece sectional from Ashley Furniture in Romeoville IL. On 11/18 I received my items. 2 of the pieces came with the leather backing completely torn up. As well as the 1st time we sat on the left recliner the back completely snapped in half. We also didn't like the way the sectional looked in our room so we opted in to split the couch into 2 separate couches instead of a sectional. So we paid the additional shipping. We called to set up an exchange and for the return and this lady was very nice and helpful.

Ok... So I will take names here because I was ridiculed by this store. A sales rep by the name of James ** sold me a mattress when I didn't even need one and said... "Dont worry, you are not buying anything yet, you are just making a deposit and you can get your deposit back in full anytime if you wish to cancel." By saying this he made me sign the papers and said... "We are making you sign this to hold this special price for you." Then I find wayyy cheaper twin mattresses at Leon's and buy 2 of them from there.

Do not buy from them. I ordered furniture from them a sofa and love seat in store. I watched the salesperson enter my address and my receipt also had same address. I received call customer service to confirm delivery time and my address which was correct. Delivery time comes, no call or show so I call them and they state they had my address in a city at least an hour from me and now couldn't deliver. Strange how all of a sudden they claim to have a different address in their system. I also ordered some dining chairs online. They came and one had wood chipped off so had to send them back. I had two horrible experiences. Will never buy from them again!!

Very unprofessional management team, I called the store multiples times because there were parts missing from my order, and the manager named ** was very rude and unprofessional. All the time she spoke to me with bad attitude, and very challenging that she did not care that I did a complaint. Totally unacceptable, very bad experience with my purchase and with that terrible name manager **. Ashley store in Fairfield NJ.

I have to say I wish I had seen these reviews because I would not have gone there. I like what bought but now I'm worried about how long it's going to last. I like the fact that they don't follow you around. Now for the bad, we were never asked if we wanted the 5 year protection plan yet charged for it. We also were never told that delivery would cost $200. I would not go back there. We were also told it was the last day of the sale and then the next day we saw on TV that the sale was extended and I'm sure they knew that. We did want to go home and talk about it but didn't want to miss the sale. Don't shop there.

My mother recently had her knee and part of her femur & tibia removed due to cancer and wanted a table that did not have legs on the corners to help her mobility. There was a pedestal table at Ashley she liked but the display model was counter height. After explaining the situation to the sales rep, she showed us the back of the pricing guide where the table came in regular height, so they ordered that model based on her recommendation. I was present for this conversation. However, when delivered table, it was regular height but had corner legs. My parents told the deliverymen it was the wrong table but they told them to take it up with the store.

I purchased a recliner from Ashley Furniture Murfreesboro TN. It fell apart in 20 months. I purchased the extended warranty which I was told would repair anything or replace it. I contacted the store which told me that I needed to call the warranty company. When I called the warranty company, I was told that the warranty is only on an electric recliner not manual. Ashley is not fixing the chair, replacing it or refunding the money for the extended warranty which does not even cover what I purchased. I will never spend another dime in Ashley Furniture.

I purchased a sofa in 2/2018. Upon delivery it smelled horrible! It had a very organic dirty smell that made my home smell like a bird cage. We hardly sat on it because it gave us headaches. We called them, made an appointment, and a couple came out to smell it. They advised it would go away. Nothing could be done. The ottoman still smells so we can’t use the storage option.

I BOUGHT A BEDROOM SUIT AND THE DRAWERS ON THE NIGHT STAND BROKE THREE TIMES AND THEY TOOK IT BACK. THEN SCHEDULE A appointment and didn't show, didn't call or anything and I took a day off work. Then they gave me all kind of excuses like, "We call you several times" so I told them to come and get the bed set back and they say, "We will give you a refund back" for their mistake and I haven't got it yet. They are full of **. Lithonia GA store.

Went to Ashley on Gunbarrel Rd, Chattanooga, Tn, to buy sofa. Ended up buying king adjustable Tempurpedic bed 6300.00. Manager talked us into it for health reasons, we tried out mattresses to find perfect one, then wrote up what we needed to buy. When it got delivered, it was 2 adjustable twin bottoms and 1 king size mattress, not compatible when each person can't control their side. Called store, then customer service. Customer service agrees incompatible, they will call store, that went nowhere. Manager talked to me once, said bed was fine, now won't return my calls, been 3 weeks.

Really disappointed. Supposed to be delivered BR Furniture and set up Tempur-Pedic base and the mattress on 26th September. It call several times in the process. Spoke with store (Josh and Jeff) and spoke with warehouse (Jack and Tina). Same thing on 27th no satisfactory response. On 28th got call that it will be delivered between 11 am to 1 pm. Again call around noon. Jack supposed to speak with driver and let me know the status. Called Jack again around 2 pm.

Bought a dining table yesterday in store. Asked for Black Friday discount and denied. Went home and checked on-line pricing. It was 135. Less on-line. I called and was told I had to take a picture of online price and drive back to store. I asked for name of sales manager and was told it was against the law to tell me! I drove back to store and now the picture I took of their website pricing was insufficient. They then said I must be wrong. After some time I was able to pull the website on my phone although I was standing in front of four people- all with computers. After some time I was able to pull the website on my phone although I was standing in front of four people - all with computers.

11/23 After an extensive search for a couch I found one I liked at Ashley. Now mind you I was warned about Ashley Furniture from another reputable furniture store but I thought they were just bad mouthing the competition. I was quoted almost 2200.00 for a couch that was listed at 2099.00. What I thought to be a very "sweet old southern belle" was helping me. When I told her I need to get the price a little lower, she told me I could speak with the sales manager Matt. Matt was working with me to get the price lowered and suddenly Miss C. ** tells me she forgot to add one of the pieces of the sectional which then brought the cost up even higher. I found this odd since I was in the middle of getting the price lowered and she had shown me the quote for the pieces I needed.

I bought a couch in 2014 after my husband died. I live alone with no kids. I paid for a 5-year warranty. I found a hole in my couch where a piece of wood was coming through. They refused to honor the warranty because the small print said they won’t fix framework. What about the rip in the couch? Don’t bother with the warranty, they won’t honor it. Liars.

I purchased a dinner table first weeks of October. It was delivered mid November. We told the salesperson will it arrive before Thanksgiving and she was certain it would. Well the table was delivered a week before Thanksgiving yet it was missing three parts to it. It’s been a week since the delivery and we are still waiting on the missing three parts. Table is really low and awkwardly looking. Our family members ate dinner for Thanksgiving quite uncomfortable. I’ve called the store and they have no set date on when the missing items will arrive.

We ordered over $2,900 of living room furniture with the understanding that our delivery was to be on Nov. 27th of 2018. On Nov. 23, 2018 we received a call stating that our furniture would not arrive until mid December and no guarantee date could be given. We asked for a refund and were told that they do not give refunds to those who write checks. We did not write a check they had scanned our debit card. We informed them of this and they said that they would have to call corporate in order to get them to refund our money.

All around bad experience. Delivery people didn't even put things together correctly. Poor quality. I question whether or not the display pieces are the same as what is delivered. I will not buy from them again.

Ashley Furniture doesn't deliver on time and their no cancellation policy is horrible, please read on to know more. I ordered a Sectional Sofa and a Dining Table with Chairs on the first week of October 2018 at the Ashley Home Furniture store, Manassas, VA. I was given an expected delivery date to their distribution center (Hope Fredericksburg, VA) of 11/1/2018. I paid for the order only after making sure the expected delivery date is something reasonable. Money for the order is deducted within days of placing the order from my card. I didn't get any call from them in the first week of November for delivery, when inquired through email I got a shocking reply from their Distribution Center that ordered items are being delayed and expected to be in the distribution center on 11/30/2018, a new about 120% delayed expected date.

This company is terrible! They ordered the wrong mattress for us because their signs were mixed up. The wrong mattress was delivered and when we went back to the store they realized they mixed up the signs and the manager told me she would make sure the correct mattress would be delivered in two days. She promised the right one was in stock at the Portland warehouse. When the mattress didn’t arrive today I called the store and was told the manager would be in in an hour and she would call me back. Three hours later she had not called back. When I called the store again I was transferred to the corporate office and they were unwilling to fix the problem. When I asked to speak to a manager at corporate I was told they were too busy to return my calls. Terrible customer service from the store to the top. Save your money and buy from someone else. This company is a joke.

I should have refused the order. First, they scheduled a delivery between 11- 3 pm, but showed up at 9:00 am. Wasn't quite ready, but made it work. The headboard was damaged in (2) places, including the corner post being completely broken. Obviously, the furniture wasn't strapped down in the truck, because the dresser was also broken. Which I didn't notice until I tried to put clothes in the drawer and the drawers won't close. I have been calling for a week. It takes 30 + minutes of waiting to get through and then they give you ** about returning the furniture. "Someone will call you". NO ONE CALLS. THEY HOPE YOU"LL JUST GO AWAY. I will get satisfaction, but NEVER, NEVER again will I purchase from this company.

It started with not disclosing total price. I should have know then!! Furniture was delivered on October 20, 2018. My daughter's bed was sent back because of scratches and scuff marks as well as the bed was uneven, bed rails mounted on same holes and bed was still on a decline. Then my king size storage bed, with 4 drawers below, 3 of the glides were broken. So as per customer service that same day, said they would send out new glides then they will contact a tech to install them... tic tok tic tok. More than several call to customer service and to the Carle Place NY store no calls, no guilders, no calls for store manager. But I did receive my bill. Go ** figure. Buyer beware... As of almost a month later 11/18/18, not a thing. Still can't use my other 3 drawers.

(Delivery day) The delivery men arrived at my home to bring a living room set. When they 1st came in with the 1st piece they was pushing my storms door back like if they was trying to break it. I ask them to move so I can unhook the springs from the door sign... So I fix that problem for them. While they proceeded to bringing the couch through the door the delivery man lost his shoe because his shoes wasn’t tied tightly... So after he put the shoe on they proceeded to lift the couch. The other man lost his grip. The whole couch hit the pouch railing flew off the porch. But let me reminding you I just purchase my home 10 days of the Delivery.

November 1st, we bought several pieces of furniture we paid cash for. This was during the Veterans Day sale, which we're still waiting for most to be delivered. Now, the same items are $699 for the same sale. I went to the store to explain this hoping I could get some satisfaction but the owner's explanation wasn't making any sense to me so had to leave. I'm a Veteran and all I wanted was the same price everyone else got. Instead, the rest of our furniture won't be here until November 21.

Do not buy anything from these guys, they will treat you like dirt! We purchased a brand new washer and dryer and a couch. First, the couch. It came to us with scrapes, scratches and nicks. I understand that during transport this might happen, but we did not expect to wait 3 months for this to be resolved. New couch, can't use it. Onto the washer/dryer. When we purchased the front loading units, we were never asked which way we want the doors to open, they knew we were going to stack them and still sent us ones that open in different directions. When we asked for a new washer so that both doors opened to the same side, the fun began.

We ordered our furniture on August 26th, it’s been over TWO months and we still do not have resolution to these issues. We are fed up and disgusted at the lack of attention to solving these issues by Ashley Furniture. First of all, when the furniture was delivered, the Chaise was MISSING. We were never informed ahead of time that it wouldn’t be delivered. We had to take off yet ANOTHER day of work for it to be delivered. When it was delivered, it was missing the CORD for it to recline and the stitching was damaged. They scheduled someone to come out and “FIX” the stitching and bring the cord. They came. Could NOT fix the stitching and did NOT bring the cord! The cord was then MAILED - cord shows up, it doesn’t work. We call again because NO ONE followed up to tell us how they will fix the stitching issue and now the chaise doesn’t work at all. Oh and in the meantime, the recliner falls apart!

This is, by far, THE WORST experience l have ever had buying furniture. From the salesman ordering the wrong beds, to price changes, to the shipping department (a contracted dispatch service) being disconnected and having conflicting information from the warehouse and the store. I ordered 5 beds and 2 dressers. The 1st delivery was delayed by 5 days and was without 1 bed, 1 dresser and hardware for 1 drawer. When the final bed arrived (3 weeks later) the headboard was damaged. I was promised it would be replaced in 48 hours. Today l was told it would be another 4 days. Customer service is a JOKE at the local store. I WILL NEVER do business with Ashley Furniture again. I wish l could sue.

Ordered the sofa, loveseat, coffee table and side tables from Ashley furniture. Requested the delivery. However, they registered it as a pickup. Mistake understandable if when the items were ready to pick they would have called to inform the status. However, we did not receive any call and when we called back and followed up they updated the system. Net result the delivery of the furniture expected more than a month later after the payment was received by them. Be very careful with them. Repeatedly told us that it will be delivered, explained to us the terms and condition of delivery however did not handle it right. Highly disappointed about not able to receive the furniture on time.

I bought a coffee table and within 3 months of having it the vernier on one side started lifting. I contacted Ashley which gives you a 1 year guarantee on all of their furniture. They said I needed to send pictures of the damage. I did and it took me 3 follow ups before they finally called back just to tell me that their supervisor determined that we caused it to happen by hitting the table! And it is not covered. Are you kidding me right now!! We don't even have any children. We are retired adults. That was such an untrue statement. We don't abuse our furniture. Never have. I am so upset right now. They sell poor quality furniture and don't stand by it at all. Do yourself a favor. Save some money and never shop at Ashley Furniture. They don't even stand by what they sell. They would rather blame the consumer than their manufacturers.

I purchased a couch, that upon delivery, realized that it was too big to fit in my townhouse. In good faith, I purchased a smaller couch, and a coffee table, which left me with a balance of approximately $289.00. I requested a refund of the balance. I was told that the corporate office would have to approve a refund. After two weeks, and the absolute worst customer service that I have ever received anywhere...I was told that they would only issue a store credit!!!

I purchased the Zavier power wide seat recliner. Was told it had to be ordered and would be available in 3 weeks. Pick up date came and went... No call from Ashley about any delays. I called one week after date and was told of delay. They offered an apology and free delivery... But had to wait 2 more weeks for available delivery time. Chair was delivered and was missing a part. I called. They ordered the part and had it sent to me. FedEx attempted delivery while I was at work...so had to arrange alternate pick up. I got the missing part and now had to wait another two weeks for a technician to come fix chair. That was scheduled for today...and technician called in sick.

My sales rep told me that according to my measurements the sectional I wanted wouldn't fit unless I get fewer pieces. When it arrived it was way to small for the area and I called the sales rep to tell him that the original pieces would have been perfect and I wanted to change my order back to what I originally wanted. He told me that because I accepted receipt of the pieces that I have the order can't be changed. I could only order another piece which, of course, would be more than my original purchase. When the new piece arrived it was defective. My experience with the customer service team can be summed up with a "sorry about that, but oh well" attitude. This is the last purchase I will ever make at Ashley. I do not recommend this organization if service, integrity, and quality are important to you.

My wife and I chose the dining room set with ZERO help from the sales staff. They were more than happy to run my card and see us on our way. A few days later Ashley called to tell us our dining set was in. I called that evening to give them a heads up I was coming to pick it up. (The Milwaukee Brewers were in the playoffs and there was virtually no one in the store, as the District Manager later informed me). The person who answered the phone, Ella, said that no one was around to bring my table and chairs to the dock! I asked her if she was willing to help? She told me she didn’t know how and I should call back tomorrow! I questioned who was available to help and she refused to give any assistance. I was told the GM was unavailable and to call back tomorrow. I asked her if I canceled my order would it make a difference? She could have cared less. Clearly too lazy to care, probably watching the Brewers.

Brought leather sofa and chair. Chair started peeling 6 months later. Looks like chair was spray painted with some extremely thin material. Contacted the store and they gave me runaround and denied replacement. Six month later the sofa started peeling and within a few months it was a third of material gone and it was rarely sat on. We gave up with company and brought new chair somewhere else. Terrible customer service and shame on them selling fake materials. Sounds like fraud.

Ordered a Queen Sleeper sofa online with JCPenney. My husband is terminally ill with brain cancer. We needed a good deal and a sleeper sofa in a hurry for family and a caregiver. Website says ETA 9/28 in stock. Received email stating will ship 9/20. No sofa. Called customer SVC. Ashley now states an issue in mfg. 11/7 new delivery date. No sofa. Called again new date 11/28. Called corporate. Got run around. They now say 11/24. My husband is ill, we cannot wait. This is not okay!!! Will be spreading this news.

Ashley HomeStore on St. Croix U.S.V.I. Manager/Owner is a scam artist. He only cares about making money, NOT customer satisfaction. Elderly customers are very easy targets. Me & my husband both retired, saved money and bought a $999 firm mattress for my chronic back pain and osteoporosis. The mattress was delivered the next day. After three months it fell apart. Upon notifying the store manager/owner, we were told that he needed to come out to the house to inspect the mattress (NO PROBLEM). If the store was at fault, we would get a NEW MATTRESS. He stated he would be there in the next few days. After constantly calling and going by the store (2 weeks) we finally got him to come and inspect the mattress. He stated that the mattress indeed was not stable and we would receive a NEW MATTRESS within (3 DAYS)... YOU MAY HAVE GUESSED. No mattress.

This company is beyond disorganized. My furniture was supposed to be delivered in the morning, stop #2, I received an email 2 days prior stating it was changed to #13. I contacted the delivery department and the rep was rude. She was laughing at the fact that now I have to change my plans and wait around until 7pm but she would still try and have them bump it up and would call me back the next day. I never received a call from her. I called the store and spoke with a manager who emailed the delivery department but they claimed they never received the email. She is placing a refund for the delivery charge. Tracking my delivery and they are at stop 14 when I am supposed to be 13. I called the delivery guy who said another 45 minutes. I then called the corporate office asking that I be contacted by a district manager. The customer service rep was rude, this company is everything that is ridiculous. I hope this review was informative.

Went in one evening with my Mom, wife and 14 month old baby. They had food and balloons. We were at some private sales event. Found a few pieces we liked so we asked our sales guy to price it out and give us a call with the prices. He had another customer at the time as well and the baby was being really fussy. He convinced us that the sale prices were for tonight only. If we leave the prices won't be the same. So we hung around took a while with a crazy toddler running around the store. He comes back with some prices that wasn't really a deal and all bundled together. I wanted the prices separate. So he went back and re figured and came back and it was more money than the first time on 2 items.

Purchased a cabinet and it was faulty when they put it together. Have had 3 replacements all faulty. Their delivery is a joke. Lost a whole day of work waiting for delivery then they delivered 7 pm at night whilst we were in the middle of dinner so ended up getting a refund. Quality was extremely poor. Wouldn't recommend at all.

Purchased table in July 2018, when received the table it was broken. After months of speaking to customer service they finally scheduled a repair. Fast forward to November 7th, 2018 - the date of our service call. Technician will arrive between 9 am - 1 pm. Received a call at 12:25 pm to cancel them and reschedule. Keep in mind I've taken the day off for this. Next available end of November. This company is ridiculous, the furniture is cheap, the salesperson lied to me about the credit inquiry - IT IS A HARD INQUIRY ON CREDIT REPORT... And still can't use my table! Think twice before purchasing anything from Ashley Furniture!

Updated on 11/28/2018: The good news is the we were able to get a FULL refund from the Ashley Furniture Homestore in Brantford. It is well worth the effort to speak up. As I said in my first review, new furniture shouldn't need fixing. We will not be walking into any Ashley Furniture store ever again. Their products may look nice on the website and in the showroom but when you look closely, it's all smoke and mirrors. Quality control didn't exist for the sectional we bought.

We got a whole bedroom set. Not even a year later, our mattress had a defect. Ashley took it back. But we had to get another mattress but they didn't have one in the price range we paid for the defected one so we got one for $400.00 cheaper. That one was defected too. So we went down to pick out another one. They had us lay on a bed and the computer will tell us what one we should get. So we did. $500.00 More. We got that. We this bed we have now, I can't sleep in. So I have a mattress I can't even sleep in. I went down and the manager told me they can't do anything. One even exchange. Wow. I was not impressed. Angry set in. Now I have a $2400 bed I can't sleep in. They don't care.

We bought living room set from Ashley 2013. Took out extended Warranty tried to make claims said was not covered only if our dog had damaged property. Both pieces started peeling called consumer affairs sent pictures and copies but again not covered. Pretty sad that you pay $1800 for set and nothing can be done when we tried to make claims. Will never purchase this brand or from Ashley again.

Horrible customer service. Bought a living room set, also purchased extended warranty. 2 yrs old and a nail came through the frame, tore apart the leather. Started a warranty claim through extended warranty. Guess what? Not covered. Manufacturing defect. Called Ashley. Denied any assistance. 15 emails later, they will send me the material, I would need to pay to have it installed. Oh, and I must also pay repairman to fix frame. They agreed it's warranty but only parts covered... They don't stand behind their product. Buyer beware.

Ordered dining table set for $2,000 first half of October, partial delivery a week later, then chairs delivered via regular mail and had to be assembled despite when initial purchase assembly was included (a good quality furniture will not arrive with assembly needed). When I saw it for the first time I saw it was brown, when I ordered gray. Not on the showroom floor, not on the pictures online, NOWHERE was there a brown version of the table I ordered. Since the product description was vague and could be interpreted either way, they would not allow me to return the product. I stated that I could screen capture their image and send a picture of what I got, but they said only their words not the pictures mattered. I was told I would receive a call back regarding a return, but of course I never did.

On October 24, 2018, We purchased a dining room table and chairs, kitchen table and chairs, 4 end tables, a coffee table, a tv stand and a dining room hutch - nearly $5000 in total. Our tables and chairs were delivered soon after our purchase and one of the tables was scratched - first day of missed work. We were told Ashley would send someone out to repair the scratch, which they did, 2nd day of missed work. Our end tables, tv stand, and coffee table were scheduled for delivery and then rescheduled, and rescheduled and rescheduled - four times in total. Finally we received a call that our end tables and tv stand were to be delivered but when our tv stand arrived it was damaged and had to be reordered - third day of work missed.

Ordered 3 separate items: Bed frame with head and foot board, large mirror, and a bed. Delivery date was made with a 3 hour delivery window given. Delivery truck came 1 1/2 hours past the time slot, bed rail was damaged in delivery because the driver didn't secure his load and it fell in transit. The delivery team left a pick up truck load of cardboard and Styrofoam inside my house, which I didn't see until after they were gone.

On Wednesday October 24, 2018 my couch set was delivered defective. It had rips in the leather. The furniture was taken back on the truck and a new delivery date of Sunday the 28th was scheduled. The drivers called hours earlier than the scheduled delivery which was a little strange. So they bring the couch and one of the legs is significantly shorter than the other legs and the headrest on the chaise lounge is broken. The guy had not even reached my elevator when I noticed it. I called him back and he tried to fix the leg and the headrest but was unsuccessful so he called Customer Service and told them right in front of me. Then I spoke to the girl and she says "It's Okay. We will send over a technician to fix it. Someone will call you to arrange this."

Purchased a sectional couch from Ashley Furniture in Barrie Ontario in August 2018 and scheduled delivery to our newly purchased home. Took possession of the home on September 1st and had the couch delivered on September 7th. Same day, shortly after the truck left, noticed that one of the brick pillars at the end of the driveway had been completely demolished, but the driver did not report the damage to us.

October 9, 2018 I purchased a cabinet at the store for my daughter, that I took with me. I was charged full price and when they were loading it I noticed it had some damage. They agreed to give me a credit of $59. I have a receipt for this credit but I have never received a refund. I paid with my personal debit card and it came out of my account within five minutes but they can’t manage to put $59 back into my account.

If I could give a zero star review I would. On Saturday, February, 18, 2017, I purchased a sofa in the amount of $762.48 from Ashley Furniture HomeStore located in Stockton, CA. When I purchased this sofa the sales associate charged the purchase to my personal Visa credit card and the sofa was later delivered to my house. To state that again, I paid for the sofa in full on my own personal credit card that I have had for years through my bank. I did not open an account, I did not apply to open an account with them, nor did I finance the sofa. I have a signed credit card receipt and bank statement showing that this sofa was purchased on the 18th of February and that the charge was posted to my account on February 21st.

I bought a table in March of 2018. By June I was calling to tell them it was peeling. They gave me the runaround, very rude and disrespectful! Here it’s October and the table had gotten worse!!! The day “it’s not covered under warranty so we can’t help.” I said, "Please Help. I just want it fixed! I’m still paying on it and you can’t even use that side of the table!" They did not care and will stand by their product! The malicious way I’ve been treated by Ashley Customer Service they should be ashamed! Don’t waste your time at this Cheaply Made Store and its rude Customer Service!!! Please don’t buy this junk!! They do not care to even try to help!!

LED in 3yo wall unit failed. Talked to store and customer service, but they refused to help because my unit is out of warranty. I insisted that I would pay, but they continued to talk about warranty and obsolete furniture. Many of the current wall units have this LED but I am not able to get them unless I can provide a SKU and ser no. Good luck getting me to buy from Ashley/Mathis Bros again. Their reasoning on this matter is totally absurd to me. If they wanted to help me, they could go to the factory and pull one from the thousands in stock.

I received a table from Ashley where the top of table peeled within first 6 weeks. I added a review on this and it was approved and posted (I have email confirming review was live and saw it out there). After I received a replacement table, that one peeled too which happened in less than 6 weeks. So I looked at the reviews again and my review was not longer out there on this product. I posted a new review describing the issue with now TWO tables and it was approved (I have email confirming and saw this online too). Today just a few days later, that review has now been removed. Ashley is deliberately removing my product reviews because it doesn't want people to know about the poor quality of the product.

I bought my couches 5 month ago Ashley Furniture... I found a bed bug on bed. Looked everywhere on my bed. Didn’t find anything, I throughout my mattress and bought a new from Leon. I didn’t think my couches would have them because they are still new. I lifted the side of my couches. It was full of bed bugs... I went to the store. Someone called me and told me it’s not necessary from their store. I had my furniture for 10 years. I didn’t find one bed bug on them, my mattress didn’t find any and I had it for 5 years... I am throwing out all my furniture because of this furniture store... I will never shop there. I will make sure to tell everyone not to buy anything from there.

Delivery nightmare... So my first king size bed delivery was damaged so rejected it. Scheduled a new delivery. They said it was going to be delivered between 9-1pm. Well these guys showed up really early around 7am saying they had my ordered. Where did I wanted it. I showed them where and they were rushing setting it up and they put my mattress (I asked the guy that I thought they were going to call to let me know they were on their way and he answered no we don’t called this early.) so after they were done I ask if I didn’t need to sign anything. He said no.

We purchased the Wendota 5-Piece Dining Room set months ago and we loved it in the store. The salesperson was great and we got a great price. After that everything went south FAST. We got our first table delivered the first week of August and it is now mid-October and we do not have a table that works correctly. The table and chairs themselves are really nice looking but the leaf for the table to be extended does not fit or it's not perfect. We are on our 3rd table being delivered in 3 months. Now the experience has gotten worse. They keep trying to send a tech out to fix the leaf that we have because they have given up on sending us new tables but they keep trying to send someone out during the work week morning and we work so we aren't there.

Terrible delivery service. Was promised delivery 1-2 weeks. They scheduled a delivery for a Saturday so I moved stuff around and planned my day around this as they were unable to give me a delivery time until the night before so I had to keep the whole day open. The Wednesday before I was supposed to get it delivered, I was told they would not have my couch in stock on time and could deliver it the following Wednesday (outside the 2 weeks).

They were to deliver to my home. Never rang the door or called and said they didn't see any cars and I keep my cars in the garage. I never received my furniture and the corporate office did not say or do anything to rectify the situation. They swept it under the rug. No one should ever do business with them. They will take your money and you don't get anything in return.

My first delivery that was set up was never actually scheduled so I called corporate and they gave me a discount refund on the delivery. Then when my furniture was actually delivered a majority of the pieces were damaged. My husband called the store to let them know and the store said they would send out new pieces to replace the damaged pieces and scheduled a date along with 15% off our purchase. Therefore, the delivery guys didn’t complete the assembly of the canopy and left without screwing in the top part of the bed. One of the top wood pieces ended up falling off the top of the bed and onto my foot and broke my toe. My room was a unsafe environment due to the neglect of the delivery drivers.

About 3 years ago I bought a motorized recliner from Ashley Furniture. I bought the extended protection plan. They said it was fully covered for 5 years for everything except cat damage. Well last week I noticed it was sagging to one side. I took it back to the store I got it from (Springfield IL) and left it. A few days later they called and said it would be $80.00 to fix the chair. I asked why the extended protection plan I paid for didn't cover the repair. They said it was the frame that broke and not the mechanism so it isn't covered. When I asked what the plan did cover they couldn't give me an answer. Basically don't buy the protection plan. They won't honor it. Also even if the frame hadn't broken the chair hasn't held up very well. It was one of the more expensive recliners they sold and I haven't been hard on it.

I purchased the Palladum leather sofa and loveseat power reclining set! I can not even sit in them without reclining. I have called, complained, had a tech out and it was deemed a person preference??? HOWW!!! I have to recline to sit down! This is a functional issue and they do not care. I hate ASHLEY FURNITURE AND I WANT EVERYONE TO BOYCOTT THEM! They bait and switch you with what you see in the showroom and give inferior product with crap materials. Never again! I am done and beware. NEVER BUY FROM ASHLEY FURNITURE! - Worst decision ever to purchase from them.

We purchased 2 chocolate brown loveseats, Kennard model # AFHS-2900196 from Ashley Furniture March of 2016 for just over $4000.00. We were happy with the look, presentation and operation of the product in store, but once we received them at home - which took months to receive - we found tears in the leather which had been stapled, foot rests which powered out crooked, and seats that rubbed on power lowering or rising. After MANY discussions with very uncooperative, or at the least unknowledgeable staff, we dealt with the manager in Calgary who ordered us a completely new set. This also took months to arrive.

Staff was great, BUT horrible experience trying to get everything delivered!!! It's been almost two months since I paid CASH for my bedroom set and, after several delays, only a couple of pieces have been delivered. They promised to deliver the rest today and guess what?!? I called them to check on the delivery time and was informed by someone who doesn't give a hoot that it was back ordered and that it would take ANOTHER MONTH for the other pieces to get delivered. NEVER AGAIN ASHLEY!!! Please save yourself the trouble, not to mention frustration, and take your business elsewhere! STAY AWAY from Ashley!

I purchased a power reclining sofa and loveseat — both defective — they were exchanged over and over again and each time both items defective. Ashley Furniture owned but City Furniture has the worst customer service. They don’t cancel orders when they are delivering defective/damaged/low quality furniture and they constitute to charge delivery fees — they will not return your money — that don't care about the customer. Once you purchase you’re stuck!!! And the corporate/executive offices do not take calls from customers so you’re basically on your own and the representatives don’t care. Do yourself a favor and don’t purchase from them — I wish I hadn’t!!!

Be VERY careful when ordering from them. They tell you it is all in stock. They send the delivery people out with only PART of your order. The delivery men apologized over and over again for the missing items. The delivery guy apologizes again and then has you sign his phone. He tells you it is only for what has been delivered. You get an email a few hours later saying IT WAS ALL delivered. They DID NOT deliver everything. We are missing a 5 drawer dresser and the foot board to the bed. I called immediately after delivery and notified them of this. When I called The woman said the dresser and foot board are 'back ordered'.

At this afternoon, I received the Ashley Delivery truck at my building; however after several excuses from the delivers ("truck did not pass my building back aisle, we are not deliver at street"...) after more than 40 minutes in this back and forth, one the delivers told me to call customer services. I went upstairs, grabbed my phone and when I went back to lobby for my surprise the truck WAS GONE WITHOUT NOTICE!!! I called to customer service and talked to a lady Audrey, I think, and she said would call the delivers. They gave lot of excuses, but did not bring a consistent reasons. My back aisle is humongous and we have delivering at my building every day. There are 4 different entrances for the building back, do not tell me no possibility to do it.

I bought a sofa and a recliner from Ashley Furniture. It seems that this company uses inferior materials & construction techniques on the furniture they sell. Especially with regard to the foam used. Within a few months of purchase it seems to have compressed down to the point where I could feel the wood used to build the frame on the back and seat. A VERY uncomfortable feeling to say the least. I will never buy from Ashley again, nor would I recommend their products to anyone. Take my advice, DO NOT waste your time or money!

I am a very unsatisfied customer. I recently ordered a dresser online that was delivered on Friday with a red tag attached to it marking a broken section of the dresser. The delivery guy informed this meant it should have been fixed before the dresser even left the warehouse. In addition the drawers of the dresser were not cut properly and left gaps in between each drawer. This does not look like a piece of a furniture from the "Number one furniture retailer in the US", it looks like something I picked up at a garage sale.

I was charged $1200 for furniture at a monthly rate which at the time felt like a great deal with no interest rate if paid in full every month. I ended up paying more than 3k after 6 months - was told the extra fees were due to taxes. I can't believe such a scam is allowed to operate in this country. My final bill was 600 three months ago and now it's $700 regardless of the regular monthly payments I submit every month. To top it all off they charge your account 3 dollars every time you call them.

Gave 1 star only because 0 was not an option. Ordered dining room table, chairs, and bench. Delivery date was set for 2 weeks, upon arrival no bench and table was scratched, delivery guys called and was told bench was broken upon inspection at warehouse and new one would be delivered in 2 weeks. New table was delivered in 2 weeks but guess what... No bench! Finally got the bench a month later. It has been less than 6 months since purchase and seems on bench are coming undone. Called guest response, sent email pictures and was told by bench was obsolete and I needed to go to a store within 14 days to reselect a new one. Drove 2 hours to closest store where I was told, "I'm sorry we don't see a reselect on tour account please call guest response."

I talked my husband into going to Ashley Furniture to furnish our new home! We had a good experience inside the store but then the furniture came and our couch and ottoman didn’t match. Also, we were not told our bed was on back order or whatever they want to say about it but we were originally told about two weeks. We are still waiting and if it comes the date they gave me now we will have waited a 1 month and a 1/2. They had me call several times to finally get an answer that there is nothing they can do for me because we have signed the papers. We were told that these two pieces would go good together.

Ashley Furniture is the worst company to deal with. I would rate them as 0 stars but it is a required field for this website. Their quality control for their merchandise is non existent. I purchased a dining set earlier this year, the table and several chairs were damaged. I set up another delivery date and again more damages, scuff marks, scratches, spots where the varnish had been touched up. The leaf didn't fit right and was broken on one of the tables. Their furniture is very poorly packaged. I went through this 9 times over the course of 6 months, had to take days off from work every time, and they were unable to deliver a table without damages.

WORST BUYING EXPERIENCE EVER. Castle Creek, Indianapolis. Would give no stars if possible. Absolutely the worst buying experience ever. The finish on their products doesn’t hold up. My wife had some cream on the backside of her leg for a insect bite. We didn’t notice that the cream had got on the bed rail till the next morning. When we wiped it off the finish came off. The great warranty they push said they wouldn’t cover a harmless cream for insect bites, but if we had spilled finger nail polish remover on the finish that would be covered. Makes absolutely no sense. The warranty company they use is worthless (GBS Enterprises). Getting the bedroom set delivered was a disaster as well. I could go on and on about all the problems, but I believe this sums it up. If it wasn’t for Neisha ** I would have give up on them long ago. Definitely won’t be buying Ashley products in the future.

I looked for bar stools online. The ad for Ashley Home Store showed and described a set of 2 bar stools and the price shown is $46.75 online or in store. I need to order 6 stools. I went to my local store and was treated like I was asking for a handout. The manager was nice, but not helpful. The salesman told me to go order online if I didn't like the in store price. Needless to say, I left.

This is an important notice and it's a scam and I was their victim. I don't usually write reviews but I just had to share this experience with everyone. After making over $10,000 worth of purchase from Ashley's, I was promise a full setup at delivery. When the delivery came over, they started setting up the TV Unit and realized they didn't have all the hardware and left saying that they will come back with the hardware and fix it up. Which was a scam and considering it's Ashley's, I fell for it because of course they never showed up. Now I have an incomplete massive TV Unit just sitting in the living room and no help is provided. If you call the customer care, they will ask you for serial number on the box which the delivery guys took with them. So they are of no help either. Please think twice before you buy anything from Ashley's. I will never in my life will step into that store.

After spending some time in the store I decided on the purchase and was given a price. At check-out, somehow the price was increased by over $500. That should have been a warning sign. But I made the purchase anyway. I was given a delivery date. That day came and went... with no word from the store. So I called and they gave me a new date. That also came and went with no word from the store. Still no furniture and still no customer service (and I use the term service loosely). And when I call no one ever picks up and even after leaving a message no one responds. I won't ever go back and I recommend paying with a credit card because they have a NO REFUND policy... but trust me, credit card companies are on your side.

We purchased the Platinum 5 year furniture protection plan when we purchased our white sofas at Ashley’s. Upon our first call to make a claim, we were told that they would not provide the cleaning service because of an accumulation of stains. They also said our plan was void until we could certify a thorough professional cleaning. The sales associate at Ashley’s made the protection plan seem the opposite of what it actually turned out to be. He made it sound like they’d come out for anything at any time; we were never given the long list of terms and conditions that apply.

The employees during my visit were good people however the business model of the company after being there for 3 hours I realised it's based off of predatory lending. I would not recommend this place to my worst enemy.

Pinellas Park store in Florida. No one in the management side believes in customer service. If you purchase product from them pay only on COD. It's taken us 6 1/2 weeks to get a delivery credit due us. Office staff has a lot of attitude issues. Now the sales department are more worried about the sale than helping resolve issues also. I believe that corporate office should review their store staff at this location. Lots of luck to future customers. Get everything in writing before signing up for purchases. My overall rating 1 to 10 would be 1.

Our dining room table was purchased Dec 2017. It swelled up from normal wear and tear with kids. It is now Oct 2018. Washing, few drinks spilled but wiped up right away. Water damage is not covered in their warranty. It now has bubbles all over and one area has a very bad swell that it swerves up. Would I recommend this company. NO NEVER! Go to Costco or somewhere who will back up their products in case of bad product work.

The best advice I can offer today... Do NOT shop at Ashley Home Furniture. We bought a mattress there on 9/3 and paid cash for it. They couldn't have it available until October (I know, seems weird, right?). So they called at the beginning of this week to schedule for deliver and I said Friday after 2:00 because no one would be here before then. They scheduled it for 7:30 am and want to charge us an additional fee to change it. We attempted to cancel it altogether. We called the store, tried two separate numbers, no answer. We went to the store to see a manager, there is no manager on duty. I called their corporate headquarters and was told that they cannot return my money because the sale is final once you place an order. BUT I haven't received the product yet!!!

I ordered a mattress and a foundation but they were being sent out separately, the mattress is to be sent out through UPS. I don't move into my apartment for another two weeks so I had to track down customer service to get it stopped. I was so upset because I wasn't aware they weren't to be delivered together. Furthermore, the lady told me there was nothing else she could do other than try and stop it. Which is fine, but then continued to give me attitude...for no reason at all. All I did was ask her, okay what should I do then? Because I didn't want it to get delivered...

DO NOT EVER SHOP AT THE STORE! The people and this organization are absolutely ridiculous when it comes to customer service and time management! "The customer comes first" is not a valued motto in this organization! My husband and I bought over $18,000 worth of furniture from this store and we're expecting 6 weeks until delivery, which was fine. When they called to schedule the delivery, the lady ensured me it would be late afternoon, early evening when it arrived since we both worked full time jobs. However, on the day of delivery, I get a call at noon stating they are on the way to my house. I informed the gentleman that we were both working and the lady had told me it would be late afternoon.

We ordered all our new furniture from the Ashley store. They are actually very charming in-store but that's where it ends! They missed all promised delivery date from the store. Then after we kept calling they brought half of the furniture then promised another week. After waiting and calling customer service again they brought the rest but with a damaged table. They sent their technician to come look at it and he said the store will have to replace the table entirely. As I write this it's been two weeks and still not a single word from them with everything. You gotta keep calling them. It's so frustrating.

We have purchased over the years over and over from Ashleys. Unfortunately it was not until recently that we decided to invest in additional insurance for our living room set, only to find out the truth about this insurance. If you're active duty, don't bother with their additional insurance from Montage. The moment you move out of town, their insurance is void. We moved from Fort Hood Tx to South Carolina only to be told the insurance was void and nothing could be done. As a matter of fact, after arguing and fighting with these people for months, I was given a $125 in store credit to use at Ashleys, however, the credit had to be used back in Texas.

I bought several items from Ashley's in Jefferson City, MO in July including a custom sofa. I was set for delivery for 9/20/18. On 9/18/18 I was informed by the automated system that my couch and credenza would not be delivered. My husband called the store and was told the couch would not be ready until 10/28/18 which was not okay- we have guests coming 10/21/18. We ended up canceling a majority of the sale since the lady at the store was so rude and unhelpful. The one thing we did keep was a king size mattress. After sleeping on it for a week we determined it was too firm. Now we are having issues returning it. The Store says we have to call a number to return it however the number is saying there is nothing they can do. We have had the mattress for 13 days. If you can avoid this company. We bought our couch and credenza from Nebraska Furniture Mart and it was a much better experience.

The store itself had a pleasant experience. I did not feel pressured to buy anything nor did I feel like salespeople were lurking around corners ready to pounce but they were readily available for any questions I did have. I do have to say though DO NOT BUY Ashley HomeStore's insurance, it's a SCAM! When it comes time to have a repair or replacement made they give you a number to contact their third party merchant, TriCounty Furniture, to handle the claim. Lo and behold, TriCounty furniture does not show up... not once, not twice, but three missed appointments where they give you a window of 3 hours to wait for them! First appointment I was 38 weeks pregnant and had a window from 1-4 and had to move a Dr's appointment to accommodate the first no show... 10 mins to 4 I received a call that the technician was having vehicle trouble.

Purchased on 29 Aug 18. Delivery confirmed for 2 Oct, between 7-10 AM (never before have I seen deliveries at 7 AM) which I actually took time to confirm the day prior that required being on hold for approximately 15 minutes. I mentioned that I would be taking off from work for this and was insured that the furniture is on the truck and there should be no problem!

DO NOT BUY ANYTHING FROM THIS COMPANY!! They will tell you anything and make all kinds of promises. They are so sweet and awesome before they take your money but once they have you it’s all over. I bought 2 Bed Sets, Couch, Love Seat, tables & dining room set, all in the same day. They loved me that day. Then I had a board in my Couch break, they denied the warranty because it doesn’t cover that. I had the other couch start to unravel and then all of a sudden they don’t cover that. Then I just had a bedside rail split on one of my kids' bed, they told me it was covered.

I went to Ashley furniture because their website would not allow me to order my furniture online. I found what I wanted and at first was told by the salesperson that I could not get that set without the fire pit which I did not want. After looking at others and her trying to figure out the new computer system that they supposedly just got I found out I could get them.

I enjoy the Lake Havasu store and the salespeople but never got a call on delivery. We've been waiting on the date they said but nothing. Called the number and the answer was, "It's all on backorder." Then we were asked if we ever received a call. Not a call. Living room is totally empty due to selling the old furniture to make room for the new. Have to wait another three weeks.

I purchased a living room set a bedroom set and other items. My dresser and chest after a couple months were stripping and the bare of them you could see the glue. I had warranty so I was given a credit by the warranty company. I was done with Ashley. However I had to utilize the credit so I used it to purchase the frame because they didn't want to take the defected ones and I was in the process of fixing them based on the wait for the credit so I utilized the credit in May.

Delivery guys came to deliver furniture. They were supposed to pick up old furniture and set up replacement. The guy told my wife, "Why are you returning this furniture? It’s beautiful." He tried to convince her to keep it. When she insisted he went downstairs and then asked her to come to the truck afterwards to show that one piece was damaged and therefore they were not going to do the delivery of the remaining pieces and would not take back the original furniture. Basically it was close to the end of the day and he didn’t want to do the work. This nightmare has been ongoing for over 5 weeks. Ashley Furniture corporate did not seem to care. Neither did delivery services. Buyer beware. These people do not care about their customers.

Delivered kitchen dining set End July 2018, tabletop finish coming off, brought new top Aug, it is Sept and same thing happening but worse. Corporate had me send photos then deferred me to my Extended warranty and they referred me back to Corporate. Just today on phone, Ashley corp basically told me, "Too bad it's not a manufacturer defect" and refused to even send a rep out. I heard every excuse and Sorry over and over again. A finish coming off again on a 2nd tabletop IS A DEFECT. I was even told this is considered normal wear and tear. Ya right on a table cleaned with damp cloth containing water. When this company takes your money, they should say see ya cause we will give you a well-rehearsed answer when there is a problem. Would NOT recommend Ashley Home furnishings to anyone!

My husband had just been released from the hospital after triple bypass and heart valve replacement surgery. We knew he would need a recliner with a remote that helped him up out of the chair. We stopped at Ashley Furniture on International Speedway Blvd., in Daytona Beach, FL on the way home to purchase one. The salesman was great, had the chair, would get it to me in two days and he assured me the gents would set up this chair and move my other chair when they arrived.

We got a couch, dining room table and chairs with them a month and a half ago. We received our couch, dining room table and 4 chairs, but our other four chairs we still haven’t received. Every time we call they give us an excuse as to why we have not received it. Absolutely terrible, never getting anything with them again and definitely wouldn’t recommend it to anyone!

Poor service - deceptive sales techniques - dishonesty. I purchased a couch and loveseat set from Ashley furniture on August 11th. The salesman that I was working with told me that it would take about 6 weeks for delivery of the couches. I explained I was looking for something sooner than and would check around somewhere else with a faster delivery time. He then assured me that they have to say 6 weeks but he promised it would take no more than 4 weeks. After some back and forth I decided to trust him.

I have been waiting now over a month for furniture to be delivered. They have changed the delivery date 5 different times now, they still haven't given me a tracking number and no one answers their customer service number (866-436-3393) or even take the time to return your emails. This is my first and last order from them.

I called to have warranty service on the springs of my couch. I was told there is no warranty since it's been over a year. I told Julisa that I'm looking at my warranty paperwork which clearly states "springs 5 years". She then said, "Yeah but the service is no longer under warranty." So what! I've got a broken spring and need the item. She put me on hold, saying she was going to order a replacement item. Then came back on the line and told me they couldn't order any springs so I couldn't have the part. I told her that was not honoring my warranty. She put me on hold again, and came back telling it "it's not broken springs, the springs have come off the springboard." Me: "Really! how were you able to diagnose my couch over the phone?!" I told her I've had it looked at and know it's a broken spring and I need a new one.

I placed my order on September 5, 2018. I received an order confirmation and within a few days a delivery date was scheduled. I even called and spoke with someone in customer service regarding my order, and was told everything was fine and my order should be delivered on the scheduled date. Then one day I was checking my email, and find out my order was canceled. I called customer service immediately! The representative I spoke with said that the order was cancelled by email. Really! What company would let you do that? I never received a copy of said email. Meanwhile, I placed an order with Rooms to Go. I received my order within two weeks, and before the delivery time that was scheduled.

2201 JOHN GLENN DR CONCORD, CA 94520. THIS IS THE WORST FURNITURE STORE EVER. UNSATISFIED CUSTOMER SERVICE. Stay far away from this place. We purchased a full dining set and leather couches on 5/20/12 with a 5 year warranty for scratches, etc. We were told from our salesman that if we did not use the warranty in 5 years to call and we would get a full refund--- Well that was a bunch of crap, I have called so many times since July 25, 2018 and get no results. I went to a store 9/8/18. Talk to one of the store manager in store location (2201 John Glenn Dr Concord, CA 94520). He said They never promised customer to refund a money back. DO NOT BUY ANY WARRANTY FOR ANYTHING FROM THEM. The customer service is non-existent, they just pass you from one person to another!!!

My name is Vincent. Let me be totally honest with you regarding this company and buyer beware. I'm only writing this because I was extremely dissatisfied and feel others should know. When you purchase furniture at any Ashley Location they will not tell you if what you purchase is on a back order delay. They have you call in a few days to set up for delivery and I had found out that my bedroom furniture had a 2 month manufacture delay. I wanted my money back or a sooner delivery. The manufacturer was notified and I was given an earlier one, but still a long 1 month delay, so I took it because my family liked the set. 5 days before the delivery date they called me to tell me that I have to wait the original wait time.

We made several trips looking at furniture and finally decided to buy from Ashley’s Furniture. Andrea was extremely helpful and knowledgeable. It was a pleasure to deal with such a friendly face in a relaxing atmosphere.

Our sales person Vicky from the Brandon Florida store was great showing us furniture and taking our money but as soon as we walked out the door, she took no accountability for our delivery, concerns about product or even us for that manner. The delivery date was changed without us being notified at all meaning we were forced to stay in our house a full day waiting for them to our avail. When we went back to the store, she put everything off on the people at the desk which showed us that she took no accountability for complete customer satisfaction. Once the furniture was delivered, they expect you to inspect it in 3 days versus the delivery people doing the inspection while they are there snapping pics of the furniture. I called to report scratches on my nightstands and the lady scheduled an inspection. The day of the inspection, once again, I waited around for 6 hours.