Ashley Furniture Reviews

Such a poor customer service and no communication, I supposed to received my order on 1st of Nov 2020, did not get, no communication from Ashley customer services, called them and they gave me new date 17th of Nov, still did not get it, no communication from them again, I called them again and they gave me new date of 23rd of Nov, same thing happened, now I am trying to call Store in Vaughan near highway 400, they are not picking up phone, left a voice mail and messages to sales rep, nobody bothered to call me back. Delivery team unable to provide me any date. Such a poor customer service from such a big brand/name. Will never buy anything from them again. Spent almost 10k sitting in my house without having sofas and bed sets.

I love Ashley Furniture. They always great looking and affordable furniture and the salespeople are always friendly and helpful. They have lots of convenient locations and the outlet store is also a great place to shop if you are looking for a bargain on quality furniture.

Nice store layout, Good brand name products w/ a decent of styles, colors and selection. Delivery cost a tad high and time frame of delivery was slower than expected since it was in stock and we were there on a Monday. Sales associate needs to have Customer 101 training.

I had been searching for black bar chairs. I just ordered them from Ashley Furniture. They are just what I had been searching for. The sales person couldn't have been more helpful. I would definitely go there again.

On October 3, 2020 I purchased a bed for my daughter. The sale associate quoted me estimated delivery date for the Week of November 17. Ashley changed my date until November 30. The delivery date changed again to January 2021. In the meantime, my daughter does not have a bed to sleep in. When asked for refund, Ashley will not refund after 72 hours. If I would have known that I would not receive my expensive purchase around of the expected delivery date, I would never have purchased! I have to purchase a lot of furniture for my new home, however, I will never do business with Ashley Furniture again. That is unfortunate since I have been a customer of theirs for the past 8 years buying a lot of furniture. Furniture Row has always been a good alternative and will get my future purchases.

I am a first time customer of Ashley Furniture HomeStores 1919 Jonesboro Rd. McDonough, GA 30253. I was extremely satisfied with my sales person on November 21, 2020. Tonight when I called the store the phone was answered with "What the hell do you want"! I had to ask several times, "Was this Ashley Furniture?" The lady told me to hold on and never put the phone on hold. She spoke to someone then said "Yes, this is, I'm sorry". I was completely taken off guard from the beginning. I was calling because I could purchase my furniture online from their website at a lower price and better financing plans.

It is a very pleasant place to shop! I was greeted promptly but not overbearing. The salespeople are very knowledgeable and just so nice. Not pushy at all, and they do not badmouth their competitors. I will refer and continue to shop with them.

Very helpful and knowledgeable. Understood my needs and inventory was what I expected. Also reasonably priced. The quality of the inventory was better than most and sales staff was attentive to my needs.

Ashley Furniture is reasonably priced and mid-range quality. This is a store everyone can afford. I do wish there were more stores in my area. The quality does compare with RC Willey and Becks. I prefer shopping at Ashley's and if they have what I want I will buy from them.

I had an issue with dining chairs I purchased online. The image was deceptive as to the depth of the seat cushion and had to return them. Several calls to customer service bumped up to supervisors, very frustrating. Horrible customer service.

The salesman was great but that's where it ended. A recliner had the foot rest crooked & I called the next day after delivery to report it. I requested a new one & was told they couldn't do that. They had to try to repair it first. I wasn't happy about having to accept a repaired chair when I paid for new. So I had to deal with an outside contracted repairman that scheduled a day & time & never showed up. I had to call him again & he finally showed up at 7pm when he had told me 10am. Nobody wants to wait all day. It wasn't repairable & still I couldn't get a new one. They ordered a new footrest mechanism. Then again, I had to wait & wait for the guy to show up to repair it. I've only had this furniture a year & now I see that the leg on one of my chairs is split. A BAD split. Mind you, I live alone with very little company. That chair has been sat in maybe 4 or 5 times. And not by heavy people. So disappointed in the quality I paid for.

The last time I shopped Ashley I found furniture that I really loved and purchased they were so diversified and their prices and sales were excellent. I window shop there often for the next time I need furniture. The quality of service was excellent. Their display of furniture was wonderful and exciting to the eye. Thank you Ashley.

I purchased an entire living room set on July 10, 2020 with a delivery date in 3 months. After that date in October passed we were given a date of November 27th. Got a call today saying JANUARY 12, 2021. I could have ordered custom furniture in that time. Very very VERY disappointed and frustrated. We did get a full refund from them today but they had our money for almost 5 months, interest free, and zero results from it. Very dissatisfied. If you want furniture in a reasonable amount of time, this is not the place for you.

I never ever write bad reviews, but this experience has been mind blowing in the worse way. We ordered and paid for our furniture on July 17. It was finally delivered on November 19 of weeks of telling us it was coming in. Then, we sit in the chair for the first time, it fell in. Nothing was broken, they had not nailed the bottom in (nails aren't even through the wood, it just did not get nailed in. I call immediately, first, the girl wouldn't give any update on when we would hear or what we would be told, etc. My husband called her back and asked for a date and she said send pictures to an email and she would call back immediately. So we did. She called back and then said someone would call. Monday comes, no call. I call today, and instead of looking at my order, they give me the technician area's phone number and said they would have information now.

I am shocked that Ashley Furniture remains open. From absolutely horrible customer service and extremely low quality products.. Buyer beware. There are many furniture companies out there. Choose any other but Ashley.

Ordered a section and a hide-a-bed coach back in June. Keep telling me it is coming it is coming then keep pushing the date back. Finally told the sectional would be in on 11/21 but they only delivered 1/3 of the sectional, now telling me December. HORRIBLE company! don't buy from here unless you can leave the store with what you bought.

If you want a great price on new furniture at a reduced cost go to Ashley Discount Center in Gray TN. I picked up a leather power recliner for $599.00. I was also able to use my PayPal credit card which saved me 5%. The only detractor is no delivery. Everyone was very pleasant I will shop there again. It looks like they have everything the retail store has but at a discounted price.

I purchased a leather match sofa and loveseat and within 15 months the brown faded plus the legs in show room was wood square. The legs of mines is plastic. They have very shady practices. They have a lot of choices but be careful and check your furniture to make sure it is actually what you ordered...

This is my first time buying in Ashley. We get a sofa. The person who attended us was very nice and gives us very good prices so we looking forward to try our new sofa. The only concern that we have is the delivery time is almost 3 weeks.

I had heard really bad things about this furniture. I know this is maybe too soon to tell but I bought a recliner and a couch 7 mos ago. It gets a fair amount of use- especially the recliner. So far it looks really good. The upholstery is great. All you do is clean it with a damp cloth and spots and cat fur come right off. No mechanical problems YET. I’m hoping that maybe I got something decent from them.

Quality furniture. Still have furniture from 20 years ago, still look new, compared to other store after 20 years wear and tear, chair arm riggady or came apart, chair cushions flatten within a year and/pr discoloration in material. I trust Ashley and I'll NEVER buy another brand.

Store staff were helpful and understanding their products. They make it easy to shop in Store. I have also seen people been help in many ways during their shopping such as applying financial credit. Staff were very welcoming by greeting customers at the front door. Bathroom were very clean and sanitized.

Ashley Furniture Store I visited had a limited selection. The furniture seemed directed to a older generation. Everything seemed plain and dated. While I did look online and found a slightly better selection I was disappointed with the store in my neighborhood. The sales help were non-existent. Didn’t have one person ask if I needed any assistance.

The branches are in out of the way locations. The quality is nice. I found their sales reps knowledgeable. Their delivery service is on time. Their customer service and insurance program are lousy so if you dont expect to need that then it's excellent. Esp you can wait for sales and discounts can be negotiated.

Good selection of furniture even though the actual store was smaller than most chain stores. The customer service was excellent and very professional. Very good prices and quality. Delivery options and timeliness of delivery was also very good.

I have been shopping at Ashley furniture for the past 25 years because I like the quality of their furniture and how long it lasts. When I was younger I couldn't afford to buy furniture of this quality so I shopped at stores like Value City and the pleather would wear within a year. Also the wood chipped much faster. As you get older you don't want to have to replace your furniture as frequently so you want to purchase something more durable. To this day I tell all my friends who come over and compliment me on my furniture, how satisfied I am with the quality of my furniture and I would recommend them to anybody!

For anyone contemplating purchasing from Ashley's Furniture in Bend, OR I would HIGHLY recommend NOT doing it! Last night, while trying to go to bed, our cat Sloan was playing around with our other cat Wilson. He ran under the recliner and was then caught in the actuator. His fur AND skin was pulled in and we could NOT get him out. My husband, John, had to take apart the motor and remove it from the chair (all while Sloan was still attached to it). The gap on the actuator is much larger than it should be, about 3x wider than that of other manufacturers, which can allow for a small animal or finger/toe to get stuck in it and cause serious harm.

I would give 0 stars if I could. (I’ll try to be as concise as possible.) I ordered a couch, 2 desks, a bookcase, 2 desk chairs, a 5 piece sectional and an ottoman at end of July 2020. Was told by and given in writing, by the sales girl, that delivery date would be 9/3/20 for the couch and that the bookcase and desks were in stock and could be delivered within the next 2 weeks, but we decided to wait and have the whole order delivered on the same date. Date came and went and no delivery and no contact. We contacted store and spoke with assist. Mgr, Buddy, who was rude and stated that they don’t give delivery dates and they are telling everyone 6-8 weeks and we are in that time window and would just have to wait.

Salesperson was professional and thoughtful and attentive and helpful and followed up and delivery was timely and professional - good and good and good. Store was clean and inviting with a lot of selection and price points.

Ashley Furniture is always a good price on fair quality furniture. The store is always clean and the staff friendly and helpful. If you have questions they are eager to explain or follow up on finding out. Always a pleasure to do business and quick to correct any issues, I would recommend my friends check them out.

Great product for a reasonable price. When you enter the store the sales person allows you time to look at items of your interest. Ashley's makes quality furniture that last a lifetime. There were plenty of selections to choose from and the sales person was very helpful and knowledgeable.

I bought a complete living room suit from our local Ashley store and in just a little over one year all the furniture is falling apart. I have one piece with seams coming apart and 2 others with bolts breaking off.

Purchased furniture in August. Received sofa loveseat November 20th... Received wrong ones sofa and loveseat are reversed. Still waiting on my bed. Try and contact them. You will be on hold for one and a half hour.

Paid cash for over $3500 worth of furniture in early September with a promised delivery by the first week of October. Called back in early October and was told it was pushed back to third week of October. Waited and then called again (because no one from Ashley's ever calls you), and the date was pushed back to the first week of November "guaranteed!" Now we are at the third week of November and they tell us it will be here by the Wednesday before Thanksgiving. We will see. I would rather have them tell me it would be 6 months and arrive 1 month early than to tell me it will be 1 month and it arrive 4 months late.

Do not buy from this company. We had a couch and sectional, as well as a master bed purchased. The delivery company damaged both the couch and the sectional, and left a mess in our bedroom because the delivery company didn't know how to put the bed together. They also damaged our walls in the process of bringing the sectional to the basement. Two and a half hour wait times for customer service led us to having another bed delivered without all the parts. The third attempt was unsuccessful as well as the company showed up and didn't bring part of the bed, said they would come back and never did. Then they closed our order. After several attempts at resolving it and trips to the store, we finally got a successful bed delivery. You can call the store for delivery problems but they will tell you that they have no control over the delivery company. Now we are trying to return an item and we can't even get through to return it. DO NOT buy from this company!

I purchased a recliner on September 5 for delivery in 3 to 4 weeks. Before I left the store it was delayed another 3 weeks. The Middle of October I got a call that my recliner was in and ready for delivery which was scheduled the end of Oct. The week before delivery I got another call that they no longer had my chair for delivery and that it was delayed till Dec 4. I was not happy so they approved an additional 20% discount. 2 weeks went by and no credit so I called Ashley who took 3 days to get back to me and told me I had to call the store that I purchased it from. I called the store numerous times and finally got ahold of a person who told me they they didn't want to honor the 20% discount. It's now been 3 and a half months and no chair, and maybe a refund. I would not trust or shop at any Ashley stores if they were the last business on earth. So very disappointed and unhappy with their lack of business ethic.

The salespeople are always informative without being pushy. The store is always a relaxing atmosphere, and at least my local store has coffee for customers. The delivery fee is reasonable and have always been on time.

I have been getting at Ashley Furniture for a few years now and every time I get anything from Ashley it is very well-made, very well-maintained, very beautiful. I think everyone should get furniture from Ashley. Great prices. Friendly people. Can't go wrong with Ashley.

Ashley's furniture is known to be good Quality 100% Leather. Honestly I wouldn't recommend buying Leather Couches, Disappointed Spending so much money for Couches that lasted less than a year. I felt so comfortable spending so much money was because Ashley's was known to have good Quality furniture. Never buying their Fake Leather couches that started pilling of, had the worsted experience. I was so embarrassed to have house guests over. Not happy And don't recommend it.

I love the furniture here. It’s durable which is good when you have kids and pets! They have an excellent warranty that also covers damage from children, pets, etc. The only issue I have is how expensive it can be.

I purchased a dining table, four chairs and two accent chairs on 10/16/20 at Ashley Furniture in Fresno, CA. I received a text of the delivery time which was scheduled for 11/18/20. The time frame was 12-4 p.m. I received a text that had an earlier delivery time than I was given. I had someone ready to meet the delivery guys when I got notification that they were on their way. The person who was to meet them showed up within minutes but delivery guys didn't show. I tried calling the driver and his message was "Py phone is broken. Leave a message".

I have been contacting this company for a claiming on damage on my Leather sofa set and They have been playing with my claim. I do not recommend at all to buy any piece from this store. Very Bad after market service.

I ordered three items of furniture in early Sept 2020. I was told that there would be a 4 to 6 week delay on one of the items that I was willing to accept at the time. After hearing absolutely nothing for almost one month, I called to see if I could possibly get an ETA on my purchase. I was given a date about another two weeks out. I arranged to take off work the day of the delivery and nobody showed up or contacted me. When I called, they told me my order wasn't ready and promised me another date. This time, they did at least call me and gave me yet another date with one of the three items back ordered. Each time they told me there was an inventory problem it was for a different piece of furniture. I was supposed to receive 2 of the 3 items.

I would not go to Ashley furniture if it was free. I bought $6000 worth of furniture in September and it was delivered in October. After they left, I noticed that my sofa cushion got ripped with a box cutter during assembly And my recliner frame is bent and needs replacing. I cannot get anyone to come to my home for a replacement for even an assessment despite five or six phone calls and repeated contact with my sales manager. I am going to dispute it on American Express until it’s fixed. Terrible terrible service.

I love Ashley Furniture stores. The prices and shipping can be relatively expensive at times. Their selection seems to be discontinued pretty quickly and can be hard to get when trying to purchase from other stores.

This store has quality branded. And honesty. Cleanliness. Best store asleep my experience. Please visit once. Best best. This store has unique furniture and unique product. They have many branches and they are very old to the market.

The first person who approached us had no experience. Couldn’t answer our questions. Then an experience swooped in. I liked the fact that our daughter knew that we could ask for online price instead of higher in store price. But somehow that doesn’t seem right.

I found a couch I really liked and ordered. Was told it would come in 2 weeks later. Still waiting after 1.5 months. Was told it was coming in after 4 weeks of waiting and unfortunately the associate told a lie, I sold my other couch and now have no couch and am still waiting with nothing to sit on. Can't cancel because of stocking fee. Maybe they should step up and at least offer a discount. Not at all happy.

This is the worst experience I ever had. I ordered a bedroom set online in April which I did not get until the end of July. The quality is very poor not worth a penny. Once it was delivered within 2 months the bedframe broke. Customer service is absolutely useless. I was yelled at by agents. They hanged up the phone on me after long hours of waiting on the line for a customer service rep. Very rude unprofessional staff. It took days before I finally was able to talk to someone. I was told there is nothing they can do for me.

I ordered furniture from Ashley, 5 months later it finally was delivered by a company they hire. They shoved it through my doors and ripped piece one, piece 2 was dropped and scuffed. The third piece is in showroom and they won’t deliver it, they told me months ago because I waited so long they would deliver! Now I have 2 damaged pieces that need to be reordered and will probably be another 5 months. My chair sits in showroom with me not knowing how to get delivered. I paid almost $3000 cash and have had horrible customer service! My advice is to never buy from this company!

If I could give less than a star I would. This has been the worst experience I've ever had with a company. We originally ordered furniture back in May and have yet to receive all our pieces. Originally we were promised that if we could get a standard size couch we should have ZERO issues getting the sectional we picked into our home... This turned out not to be the case when we had this attempted to be delivered in August. Not only were the delivery people unprofessional they damaged our walls and left 2/3 sectional pieces thrown in our home on their side.

We purchased a protection plan through Ashley Furniture and were given a pamphlet on the protection and was also told by salesperson that our furniture would be either fixed or replaced easily with this plan. Last year we called in a claim and because we were honest and said it happened weeks prior to phone call they wouldn’t take the claim. Now we had another problem. Called right away and since we had a prior claim call they now say there is a accumulation issue and they wouldn’t cover this now. They also say they sent a full disclosure a week after our furniture was delivered and this clearly states all the stuff they DON'T cover after we paid and sealed the deal. This explanation should have been fully disclosed before our purchase not after.

Ordered a living room sofa set in early August. Verbally was told at the store it would take about 6-8 weeks due to the pandemic slowing down production. We felt this was a long time but we loved the look of the furniture so we thought it was worth it. The salesman printed the receipt, gave it to us and we left. When we got home I looked at the receipt. It said delivery date on the week of 11/8, we called and they said, "Most likely you'll get it in 6-8 weeks so don't worry about what it says on the slip."

I bought a bedroom set for my daughter on September 5 and was promised delivery in 4 weeks. After calling for weeks, they finally delivered part of the set last Saturday, November 7. They promised to deliver the missing chest today, but that is not going to happen. They promise to call back, but they never do, they just don't care. Worst customer service ever!!!

We purchased our furniture back in May 2020, from Ashley Winchester Virginia. At the time we were told 4 weeks for delivery. Then it got pushed to 8 weeks then 12 then 16. The entire time I was contacting them as to the status of my furniture. Their customer care department kept saying, "Yes sir I understand your frustration but due to COVID we can’t get your beautiful furniture to your beautiful home any sooner." They even said they do quality checks to ensure my furniture is in perfect condition. Well when the furniture arrived the recliner didn’t work and they said it needed a new motor. The arm of the love seat had a huge snag. They came back to repair and did a great job but the recliner motor didn’t fix the problem and when the tech turned it over he didn’t put anything down on the floor and all the sliding it gouged my new hardwood floors we just had laid. I brought this to his attention.

My wife and I went into Ashley and was impressed with the furniture and the deals that they were having. Our sales rep Malik was extremely courteous and allowed us room to shop. He went back and forth on the different pieces of furniture that we looked at. We made our decision and signed the pe paperwork. We were told that our belongings would be in the first and third week of October. This was not even the middle of September but understood. We started making plans and selling our other pieces of furniture in expectation of receiving our furniture. It was the first week of October and I heard nothing from Ashley and decided to follow up.

Absolute worst experience of my life. Can I give negative 100 stars please? I ordered a sectional in April, delivery got delayed numerous times until August. All that time, nobody ever called me, I had to reach out when the delivery never showed up. Eventually I get delivery in August, with the largest piece missing. So now I have half a sectional, awaiting delivery of the final piece. MONTHS GO BY. Delays continue, again no calls from Ashley Furniture. Every time I call customer service the online department transfers me to a warehouse, the warehouse tells me I have to call the online department. I am always being told it's not their fault, the buck is constantly being passed, the customer service rep says it's not their problem, the warehouse, the delivery nobody says they can help me, nobody accepts responsibility. It gets worse.

Purchased furniture online in March 2020. Had to wait several months for delivery. Received only 2 pieces of furniture, then had to wait a few more months for the 3rd piece. The couch and love seat were both damaged. They stated they would order a new piece. After about a month, they said the manufacturer is no longer making the couch. They sent someone to come to fix the couch, but I am still waiting for them to come back to fix the love seat. It was a awful experience. Customer service was difficult to reach. They messed up my billing and did not offer any discount or anything else for my inconvenience and damaged furniture. It has been 8 months later and I'm still dealing with them. I really like the appearance of the furniture, but some of the material is sagging. I think it is cheaply made. Overall, a really terrible experience. I am telling all my friends about my experience. I'm very disappointed and will never purchase anything from them again.

Don’t purchase furniture from here... Just don’t do it.

Stay away from Ashley Furniture store. Bad furniture, terrible customer service, and store manager a bully at the Downers Grove location. They do not accept returns on anything and trying to get a replacement is worst than getting a tooth pulled --- save yourself time and a headache.. Go somewhere else. Tell everybody you know... Don't shop Ashley Furniture.

We ordered our furniture on 7/12/20 from the Ashley Furniture store located in Rosco Village, Chicago Illinois. The sales person told us there were delays and we should expect to get a status update in 6-9 weeks. We waited until October before contacting Ashley because we felt that the delays were definitely justified given the circumstances with COVID. Our furniture has still not arrived and we've received no calls/emails/texts updating us on the status of our order since October. The automated system scheduled a delivery for October 1 and we waited all day 12 hours for the items to come. No one followed up or called us to tell us the order had been cancelled for delivery.

Sales department was very good! When salesperson needed a manager they were available immediately! Since purchasing nothing has gone well! I have gone down to store to talk to manager 3 times, spent over 45 minutes there each time! Called 3 times, been promised a callback and to this point still have not received a callback! Very frustrated! Very disappointed in whole experience!

I bought a couch 9 months ago. It is falling apart. After I bought it the delivery was awful they could not get the swing doors open on the truck and had to destroy the box just to get it off the truck. The people could not speak English. I called to complain and no one responded. Now I need it repaired. Just to talk to someone they make you wait on hold for 20 minutes. Please for your own peace of mind don't buy from this company. They don't care about you after they have their money. This company should put a sign on their door saying we don't care about you. Worst ever experience.

If I could give Ashley Furniture 0 stars, that would be my first option. When we bought our couch in September, we were told that the couch that we selected would be delivered November 14th but our Salesman David told us that it would probably be here earlier than that but he had to tell us that far out just in case (reason why we picked the sofa we did). The second to last week of October, I started calling Ashley Furniture, couldn't get anyone to answer the phone. Finally got someone to answer two weeks later, she said that she couldn't give me any information and I had to wait for my Salesman David to call me. So David calls and tells me that the manager that checked me out forgot to put a delivery date so now my couch wouldn't arrive until December 26th.

Michael helped us at Turkey Creek Ashley. He was amazing. We started this journey back in May. However due to Covid there were delays. Michael kept in touch with us weekly. We received last few pieces and they were great. Michel did a fantastic person. Great addition to sales team. The delivery drivers were respectful and sincere since we waited so long. Thanks Ashley at Turkey Creek for making our experience a great one.

Ashley Furniture should invest into one customer service hotline. Having to call 15 different numbers to resolve an issue is ridiculous. We purchased a chest of drawers over a month ago with a delivery date of two weeks ago and have received no info of a new date or tracking number. We returned one of the four pieces and had to eat the $125 delivery fee.

We spent over $4300 on Tempur-Pedic mattress alone, plus sleigh bed, king size. 3 nights sleeping on it I can BARELY walk. Not firm! Store in Brandon won't take back! Spoke with manager Eddie and salesgirl Kaitlyn **. Will do nothing. We're stuck with it!

My sleeper sofa, love seat and chair all have the seams falling apart, unraveling and shredding. It started within months of purchasing. I do not recommend buying the Benchcraft series furniture. I bought it because the fabric looked sturdy and durable. The fabric is wearing good, but the seams are falling apart.

Hello my name is Mrs. **, I went into a Ashley store looking to buy a bedroom suite, my sales person was very nice and helped us with our selection, this was Oct. 2 we was told a delivery date and it got changed two to three times. Then on Oct 31st they arrived with a mattress and adjustable bed only. I contact our salesperson and she was apologized and looked into it.

In late August 2020 I ordered furniture for my living room, paid in full. Today is November 4th and I Still do not have my purchase nor do I have any confidence in this company AT ALL! The dates have moved at least five times and no one calls to say what is going on until it’s convenient for a sales person. I will never buy ANYTHING from Ashley Furniture again AND I will speak loudly against this company to friends and family. VERY Disappointing experience and highly irresponsible towards paid customers. IF you need furniture, I highly recommend you run to a different competitor company unless you like giving money and getting NOTHING in return.

I moved to Hobbs with zero furniture and ordered everything through their local Ashley Furniture store. In store, they informed me my items would be delivered within 2-6 weeks. My furniture did not arrive for TWELVE weeks. I called nearly every day and it was practically impossible to get ahold of anyone. When my furniture finally did arrive, the box spring was too big for the bed frame, even though I ordered it as a set. They couldn't give me my TV stand because it had been damaged in the truck. And whoever set up my dining room table did a terrible job because it is so wobbly. While their products are pretty, their customer service and delivery is awful. I am hoping to get some type of discount because of this experience.

We purchased a Love Seat and matching Sofa from Ashley Home Store in Four Oaks NC. We paid in full on 9/7/20. We were told it be delivered 10/15/20 got a call on the delivery date to be told it would not be delivered until December 15th, had we been told ahead of time it would take three months for delivery we would never have bought from this company. Beware. They will sell you furniture and they don't care about what happens about delivery. Many bad reviews on websites about this. Go to another furniture store if you want your furniture to be delivered in a timely manner, I understand about need extra time because of Covid but three or more months, not acceptable.

I purchase about $3500 worth of furniture on 9/19/2020 at the Fiesta Trails store in San Antonio, Texas. I was given a delivery date of 9/30 for all of my furniture. I was then told my date was moved to early October. I tried to call my store to confirm my delivery and never got a return phone call. I texted and emailed my sales person, Fernando and he never retuned either my text or email. I then called the delivery number and found out that my delivery had been moved to the 21st and it was only part of my order. They could not tell me when I was going to get the rest of my order. I decided at that point that I needed to cancel my order all together because of the lack of transparency, communication, customer service and an incomplete order.

I won't recommend purchasing furniture from Ashely Furniture. I ordered 2 Sofas early in September. I was told the furniture will be delivered on November 3rd, the date was then changed to November 10th. I called the store to find out the status of my purchase, and the delivery date changed again to another 7 days. If I didn't call, I would have had another surprise on this delivery date. I called customer service, the rep, told me the line was bad and she will call me right back, after a few minutes, I called again and this rep hung up the phone. No one can give me a date for my delivery correct delivery date. Since the day I purchased my furniture, I receive marketing emails but never an email regarding the status change of my delivery.

Don’t buy from this place. They don’t comply with the delivery dates and when you want to cancel they give you all the hard time possible. It’s been like 4 month and they still haven’t resolve my refund for some furniture that I cancel because I waited for 2 months and they didn’t have an answer for when they where going to deliver. Don’t buy from this place. Their customer service is rude and unprofessional.

We ordered a sofa and loveseat and were told it would take 2 months for delivery because of covid issues. We were fine with this. We were also told that we would receive at least weekly updates as to the status of our furniture. After 2 months we did not receive a single update. We did, however, receive DAILY advertising emails from Ashley. After 2 months I also called customer service to find out how much longer it would take for the furniture to be delivered. I was put on hold for 55 minutes each time I called. So, we made a trip to the Ashley Home Center store where we purchased the furniture.

RUN, do not walk.. away.. from this store. They will lie, dodge and drag out disputes. Join the Facebook complaint group of over 5100 people... you'll see. Paid cash for a 3 piece sofa 3 months ago. 2 pieces delivered a month late with no follow up or follow through, just a guessing game and a total headache. Particularly given they NEVER answer their phone. (I have a screenshot of 23 calls in one day before someone answered). And the 2 pieces I have, are already not holding up. Third piece, been MIA. Again, no follow up or follow through after several missed delivery dates. And it's not covid even though they'll say that it is.

The Sales staff did their job. I was put on hold for 30 minutes to confirm delivery time. The old mattress was to be removed but drivers would not take it. The drivers also left shipping materials from my house. I also felt that the drivers were doing something special for me by unwrapping and setting up the mattress. I won't purchase from Ashley again.

I bought a power recliner sofa and love seat and got it delivered early October 2020. I have no issues with the sofa, however, the love seat power recliner mechanism has a manufacturing defect and is not functioning like the sofa. I reported this defect on the delivery day. After two weeks waiting, the technician inspected the couch and told me that it is defective and he will report it. Next day, I received a call from Ashley guest care informing me that the technician reported the issue as showroom condition and that it is normal.

To all Ashley Furniture clients, I want to express my horrible experience. I went with my husband to the store in Fairfield in mid-September and bought a dining set, the shipment was for Sep 21 for which my husband and I took the day off. When they arrive we see that they only brought the chairs and not the table, according to them, someone called me and I agreed that they would leave only the chairs without the table, which is totally a lie. As we did not receive them, I was calling to find another fast shipping date and they gave it to me until October 12, I accepted with the frustration that I had no dinning for my family.

Loral W writes: I too join with the many others customers sharing complaints regarding Ashley Furniture. A little over two years ago I purchased an expensive couch/chaise/ottoman sectional and the spring system for the couch recently broke. After many hours of phone calls (mostly being placed on hold) and several store visits, I was told that Ashley would honor the part replacement warranty and provide the springs and clips necessary to repair the couch once I paid the 2 hour labor charge for their technician repair services. I was told the parts would be shipped and should arrive within 5-7 business days. After waiting over 3 weeks for the parts to arrive, and after numerous phone calls and 2 trips to the local store to check on the status, I was told that the initial parts order wasn’t completed correctly and the parts order would need to be processed again.

I paid cash for a bedroom set and living room set in late August 2020 and we are almost November 2020 and they still can't deliver my furniture. They said it could be until December. They will not refund me my money either. Worst business ever!

It would a good idea for someone to put this company out of business. Like hundreds of others, I also have been Lied to multiple times by Ashley employees. If things take longer in Covid times, then be ho. What they are doing is intentionally lying to customers and refusing to contact them. It’s deceitful practice and they do not care.

I understand the issues of COVID, but I have been given the run around for 3 months. Every time I call or chat online, I get a different story of delivery date and the delivery method. They have had my money for close to 4 months with no product and no 'solid' delivery date. I was on hold for 44 minutes, got an agent and was disconnected when she put me on hold. Back on the phone now, phone has now gone dead again. I am going to report them to the BBB and request my money back, although they told me there would be a 20% restocking fee, which will be fought. My advice... DO NOT BUY FROM THEM. THEY DO NOT FOLLOW THROUGH.

We paid cash for a mattress on 9/05/20 at the store in Pasadena, Texas. Salesman was nice and helpful. It was all downhill from then on. Problems with delivery and several changes in delivery dates. Meanwhile probably spent hours on the phone trying to reach them. They don't answer the phone. Then a problem with the mattress - it squeaked. Again can't reach them by phone. Finally reached someone who sent a man to our home to check out the mattress. He recorded that it had "multiple" places where it squeaked. Someone would get in touch with us in a few days. That was over 2 weeks ago and I cannot get anyone to answer the phone to give me any information. So for the 3rd time I will be going to the store to try to get some answers.

Ordered two couches. Received one couch after a month. Was promised a second couch. A month later on August 26th they called back. Said it wouldn't be in for till November 16th and they won't take the other couch back so you are stuck waiting for them. I have been buying furniture from Ashley for 20 years and they were really disappointed me. My suggestion is don't use them at all.

I purchased a set of chairs online from Ashley Furniture in March, during the Covid shutdown. We did not begin using the chairs at our new home until the end of June. In September, one of the chairs broke. We contacted customer service on October 1st and were asked to send pictures of the broken chair, which we did, and that we would hear from someone within 48 hours with a response about replacing the chair. We did get an email saying "do you still have the box to return for refund?" First, no we didn't still have the box, and second, we wanted a replacement, not a refund. It took two weeks of trying to get someone to respond to the email. I called a number of times and reached people who transferred me to new people, who eventually dropped my call. One time I was on the line for an hour and five minutes.

Ashley Furniture I thought was a reputable company. I was totally wrong. They allow a loan shark company called Acceptance in their stores. I ended up paying 4 times the cost of the cheap sofa I bought in only 6 months. Once I called Acceptance and they charged me 1.99 for the phone call. Really? Stay away from them, they will con you. They don't care that they are basically criminals. We are going to sue them and Ashley and Acceptance and I will spread the word to everyone I can thru many different outlets. They must be stopped. They really are running a criminal enterprise.

Worst experience ever. Ashley’s customer service is pitiful! Long story short, we waited for our couch 7 weeks just to find out that they had sold our couch to another customer... no compensation given and their best offer was for us to wait 8 more weeks for the delivery. Surprisingly, they keep calling us to know if we are interested... OF COURSE NOT!

They are the absolute WORST to deal with. Bought a 3 piece sectional couch in July and was told it wasn’t currently available but they would have the two couches delivered by 8/21 and the wedge would come a couple weeks later. That was fine. We just wanted the furniture 9/8 when our baby was due because we had family visiting. So the day before delivery they call and push it back another week. Pretty frustrating as my wife and I had to rearrange our with schedule and appointments to be available but is only a week right. Nope.

Made purchase on Aug. 29th with 5-6 weeks estimated delivery date. After multiple phone calls and long waiting times on hold, date changed to October 25. Received some of the pieces but no bed. Date changed to Nov. 30th.

I've always brought my furniture from Ashley Furniture for years! In fact, my Master Bedroom Furniture and Coffee Table and End Tables are still in the showroom currently! My problem with Ashley is that their furniture is not worth the money these days! My leather couch was made from cheap poor material - I had a slit in the couch which over time expanded to a tear and now you can see the cushion of the sofa which is outrageous! When Ashley installed my queen sleigh bed which is a storage bed with drawers, one drawer track was broken. I thought that the drawer was off the track.

I am going to start off my disappointment by telling you all DO NOT DO BUSINESS WITH ASHLEY HOMESTORE especially in Manchester, Ct. I purchased some items very early in July of this year and after waiting endlessly I still haven’t received my order. The initial date that was given for delivery was August 15, 2020. I called the store the day before the expected delivery to find out if everything was on schedule so I can make plans for the delivery. The receptionist at the time was very polite and explained that due to COVID most orders are on delays. I had to wait about half hour on the phone for her to provide me with an updated delivery date. Eventually, the receptionist came back on the phone with October 24, 2020 as the new delivery date.

I have dealt with Ashley's for the past 5 years and was a very happy customer the reason I continued to shop there. Over the past couple years the quality has gone from a 5 star to a -5 star. My whole house is furnished with high end furniture from them and my couch and loveseat I've had for 7 months now. For the past 2 months I have been waiting on parts and now have to wait for another month for them to repair it. They are replacing all cushion fabric on both pieces. All cores, the base on love seat is completely broken at the springs and the arm is broken. They both look so worn that people have thought they are are 5 years old. I have 0 kids It's my fiancée and myself. I will never buy anything from them again. I have had multiple problems and I am done! DO NOT BUY FROM THIS STORE. THE QUALITY OF THE FURNITURE IS 0 OUT OF 10.

I went almost 2 months ago to buy a new dining furniture for my new home. They made me wait so much, when I called they answered after 25-35 minutes. Finally they say is going to be delivered the 15th, then they text me to say the 20th and the end they text me to say they will delivery the 22nd between 10:30 to 1:30. NOTHING. When I called at 5pm and they finally answered the phone they say they canceled the delivery without let me know. I said I canceled my order. I don't want anything. They made me wait almost 2 months.

I'll give exacts as to not ruin the reputation of the store. They have done that themselves. Ordered a couch and recliner on August 1, 2020. Salesman promised 6-8 weeks deliver. The recliner arrived in 10 weeks. I got a text stating the couch would be delivered Friday, October 23. But first, I would get a notification 24-48 hours before to set a 3 hour window for the day I selected. Nothing. I call today and they tell me there is another delay and the couch will not arrive at the warehouse until mid November. So the salesman promised a 6-8 delivery and this will be over 4 months. Completely dissatisfied with Ashley Home Store and I will not EVER step foot in there again. By far the worst experience I have had with a furniture store. Ashley Home Store, you need a complete change out of management. Completely absurd.

NEVER AGAIN.

They advertise a "price match guarantee" but when I found all my furniture at a much lower price ON THEIR WEBSITE, they wouldn't honor it! DON'T BUY FROM ASHLEY FURNITURE IN PRESCOTT AZ! My furniture is 2 weeks old and half hasn't even been delivered!

To any potential Ashley customers, I just wanted to share my recent, very disappointing experience with Ashley. I hope this serves as a warning about what you may be in for. I ordered a bed frame, a mattress, a nightstand, and a dresser in September. I just moved into my new place, so I was excited. The sales process went smoothly at the store, but after that is where everything fell apart.

THE ONGOING SAGA May 25/20 – Went to Ashley Furniture selected, ordered and paid for two love seats and an upholstered chair, the Lawthorn style. Was told we should receive the furniture by the beginning of July. Beginning of July I called in to Ashley to find out where my furniture is: was told that it would not arrive until the end of August. Their reason: It has to go into quarantine for 14 days on that side of the border and then another 14 days this side of the border. Approximately two weeks later I called Ashley again because I wanted to be sure the furniture was still on schedule. Now I’m told: the furniture has not started being made because they don’t have enough fabric. Needless to say I lost it.

I placed an order and then went to the store to cancel it. Though I read the terms and conditions (superficially) and knew that I need to cancel the order before 48hours. But during placing the order, the salesman told me, "You can cancel the order anytime before the delivery." What he didn’t mention was, "You’ll be charged for penalty."

HORRIBLE SERVICE. We bought our couch in the beginning of September. They said they would call us and let us know the delivery date (should be within a couple weeks). WE had to call; no one called us. The lady was extremely unpleasant on the phone and said we'd get it on October 20. Well, now it's October 19 and my husband call to confirm they are indeed coming tomorrow. Now they said it will be here December 13!!! Unbelievable! This is a terrible company. Why would we buy a couch and wait 3 months for it? That's ridiculous. We will not buy from them again and we will tell all our friends and family not to either. We understand these are difficult times, but be clear; not deceptive. BTW I have never written a bad review anywhere, but this was a MUST.

I wish I could rate Ashley Furniture as Zero but I have to select one! On Saturday I went to Ashley Home Furniture in Warwick Rhode Island in search of a loveseat. The salesgirl' "Ms. M." seemed very knowledgeable and friendly. She happily showed my mother and I around the store. During which time I asked her multiple times about their delivery program to Connecticut.

I purchased over $10,000 of furniture and got a warranty on the living room set. Our sofas were barely used since that room is not commonly used by the family. While under the warranty I called to see if they can fix the padding in the seat cushions and fix the sound of the wood creaking everytime someone would sit or get up from the sofa. A new sofa should not have this issue. The warranty doesn't cover the frame or cushion padding. I'm not happy that Ashley Furniture is unable to help me out. We bought furniture from them multiple times. The salesman told me, "Get the warranty. It will cover any damage and they will come fix the cushions if needed". I will keep this mind the next time I purchase furniture!!

We purchased a room of furniture through Ashley a few days after Labor Day. The salesman told us that he would call us that Monday with shipping information. We haven't heard from him since the night of purchase. That following Wednesday we called and were told it would be in the warehouse on Oct 8th and to call in to set an appointment. Upon calling today, we found out that the eta for the furniture has changed to 30 days out (Nov 11). Why couldn't they call and tell us?!

Update as of 10/9/2020: STILL...WAITING. 3 EMAILS AND STILL NOTHING... NOT A PEEP FROM ANYONE IN MANAGEMENT!!!! I have SERIOUSLY had it!!!! This is the most unorganized, WORST customer I have ever experienced. Our issue started in January. My husband has 2 pages of notes, call logs, emails and so on. We FINALLY got someone to "help" in June and it has all gone to crap again. He emailed that person again and I know everyone is shocked by this but she didn't respond.

I bought a dining set in May from Ashley. The delivery came on time and given that the box for table was destroyed there was only a couple of minor damages. I called and they gave me a bit of a discount. The problem came with the chairs. One of the chairs came with a broken leg. So I called for a replacement and was told that they were going to ship the part that was broken. Every time I called I had to wait until my wait time ran out and was kicked out of the call and had to start all over again. Three times I was told that the part was been shipped on a certain date. Part never came. It's been over 4 months and still no part. I'm not sure how a company that are constantly claiming to be the best customer service in the industry can be so blinded about so many complaints.

On memorial day weekend sale! My daughter and I both looking for a new bedroom set. So we both purchased a new bedroom set. Mine was scheduled for delivery 3 days after purchasing and my daughter furniture was back ordered for 2 months wait. And my delivery schedule was canceled and rescheduled for 4 times before it got delivered and it was damaged can't get a hold of Ashley corporate phone line. No one answered. So I went into the store and they were to replace me with a new bedroom set but the replacement was delivered damaged just like the original one.

I purchased an Ashley Recliner from a local non-Ashley furniture store 3 years ago. After 3 years of use, one of the STEEL mechanisms that control the reclining broke. That's right, the steel broke. I emailed Ashley, and after jumping through a few hoops, they sent me a replacement part. This part is very complicated to install, so I called Ashley and asked them if I could pay someone from the local Ashley store to come to my home and install the part. I was informed that since the recliner was not purchased at an Ashley store, they would not install the part - not even for a fee. Bottom line is that Ashley furniture will only help you with an Ashley product if it was purchased from an Ashley store. In all my years, I have never heard of such a ridiculous policy. Stay away from Ashley furniture, especially from a non-Ashley store.

Ashley Furniture is a SCAM. We ordered a bookcase on 20th April, 2020. Today is 14th October, 2020. We still do not have the book case. The customer care does not pick the phone or puts us on hold when we call. They do not reply emails or calls. The one time we finally got someone on the call, they told us we have contacted them too late. That they cannot track our furniture and we need to contact UPS. UPS guys at least tried to help us locate the furniture and followed it up in their warehouses. But they could not find anything. I highly suspect they never shipped the goods. It is the worst customer experience we have ever had. And they fool and loot hapless folks like this, in times of Covid no less. Pathetic.

Delivery drivers arrived with no masks (despite mask mandate), and took zero covid 19 precautions. I had a sleeping nurse daughter who works 14 hour shifts (overnight), and asked men to be cognizant...Received attitude. Gross experience.

I purchased Living room set for $3591.61 from Ashley Furniture Home Store on 07/05/2020 paid in full, located in 3667 North Freeway Blvd Sacramento, CA 95834. Living room set consist of a sectional with ottoman and a dining table with 6 chairs. Delivery date promised was on 08/16/2020. I specifically asked the Salesperson (Vinay) there not going to be a delay for the promised date since it is over a month of wait. He assured me that there will be no delay. We gave them enough time because of COVID and so we get everything on time.

I have purchase bedroom set back in July 2020. Delivery date was August 22. They delivered to me. Part of my order all was damaged somehow. They promised me to replace all by September 17. Everything come worse again. So They just take my money and don’t want to help me. Please please pass this message around those who going To Ashley store. They lie to you about delivery date. Plus once they take your money no one is willing to help you. I don’t think they have new products. All they use is the broken from their warehouse trying to repair them and make money out of it.

I purchased an expensive sofa set (Sofa, love seat, one and a half, ottoman) from Ashley furniture and also took 5 year extra warranty on that along with in-built 1-year manufacturer warranty. Just within 4-5 months of purchase, the cushion of the sofa set was of very poor quality and got deformed and it was not comfortable at all sit on them. I tried to contact the customer service which was way difficult to reach them due to their long waiting time (it seemed too many customers are pissed of their product quality).

Our Ashley HomeStore nightmare started on June 7, 2020 when we purchased a sectional and coffee table from the Geneva, IL location. We were told the items would be delivered in 6-9 weeks and paid in full on that date. We never heard back from Ashley and started calling in late July for a delivery date and are now continuing to play this game in October, five months later. Had they been upfront about the substantial delays at the time of sale, we would have walked out. And don't bother calling 1-800... They can't tell you anything. It's Oct. 12 and Ashley still can't provide a firm delivery data (tentative Oct. 14 but no one has contacted us), and we've been sitting on camping chairs in our condo for half a year. Please stay away. Their prices aren't worth the problems.

I supposed that they delivered today, but never happened. I went to the store to talk with the manager and they said that we received until 26. I have a paper with the delivery day. I threw my things away. I am upset.

Issues less than a year owning. Bad frame for sleep design, rusting parts, sinking seat pillows. Four calls in a year before a callback. No warranty on clearance. Please read the warranty before you buy.

Today when I went to the Kalamazoo store I had a wonderful associate help me. His name was Mark ** and he was extremely knowledgeable on the items I was asking about. I purchased a sectional couch and dining set from him today. He answered all my questions and made the purchasing process easy. Thanks Mark!!!

Worst furniture buying experience EVER - after many failed attempts to get what we paid for and countless hours on the phone with different departments that don't communicate well with each other, I'm now returning my damaged/unmatched sofa set for a full refund. Most representatives have been pleasant and polite to speak with, however the customer service experience overall is broken and ineffective. In my case, two of the SAME SOFA (model, color) arrived in different style packaging with different assembly approaches so they don't even match. The second sofa had defects that the delivery team failed to report ('Successful delivery/good delivery status' was reported, even though they acknowledged it was not a good match and needed technical support follow up!).

I am currently having an awful experience with Ashley. I felt comfortable at first by the customer care with the sales associates, but everything since then has been ridiculously wrong and I cannot recommend this store to anyone reading this as there has been no effort to resolve or compensate me for any of the problems I've experienced since Ashley got my money. The store promised delivery of my furniture (bed, dresser, couch, etc.) for October 1st, then reneged. I was told on the scheduled delivery date that it would be delivered today (October 9th). This caused me to live out of my boxes and sleep on an air mattress. Even my elderly grandmother and mother have been similarly inconvenienced as they expected to visit a furnished home only to find themselves on the floor on an air mattress due to Ashley's failure to make good on its assurances and promises.

Avoid shopping at Ashely Furniture if you want your furniture within 3-6 months. If you have time to wait, maybe. If you actually want to know when your furniture will arrive, shop elsewhere!! When you do want an answer - it will take a long time to reach a live person. You will be on hold. When you reach someone, they can’t give you a straight answer as to when your furniture will arrive. I strongly suggest you stay away from Ashley Furniture. Shop with a company that will be able to deliver your furniture or at the very least can tell you when it might arrive. I will not shop at Ashely Furniture ever again. I advise everyone to avoid them as well. Very very poor customer service.

I was told by a friend and a family member about their horrible experience with Ashley Furniture. I thought "how bad can it be". It was the worst experience I ever had with any company. They were happy to take my money and I even paid for the White Glove Delivery Service. The problem is they only deliver part of the furniture and then you have to spend hours and hours on hold and emailing these people and they tell you they will deliver the remainder of the furniture... but they don't. Now I don't know what to do. Do yourself a favor and don't get involved with Ashley Furniture. They are THE WORST!

We bought a couch from Ashley and we love the couch. The delivery and all the assembly was fine. The problem came to financing. Somehow our financing when from 24 months no interest went to 12 months. We are aware you have to sign for the conditions but the conditions must have changed from one register to the other because they were having issues. Will never buy here again and will tell my entire family this place sucks.

I'm highly disappointed in Ashley's delivery service. I paid for delivery and assembly of a whole queen size bed that was advertised. I don't have control how you deliver it. Two pieces came on separate dates via UPS. I had to reschedule the headboard twice due to the fact that the rails and footboard never had a delivery date. Long story short, here comes the headboard and your so called contractors assemble the headboard (crooked) in all of two minutes, plug it in and wouldn't even attach the rails and footboard because they arrived by UPS. Are you kidding me?

Why is it so hard to follow through? Why is it these companies take your money and then the customer service goes down the toilet? I was TOLD someone would call the day of delivery to give me a "window" of when my item would be delivered. Yep, you guessed it, no call. SO I should take a day off of work to wait ALL day to see if my item even arrives? CALLS result nothing - due to HIGH volumes of calls - leave a message and they will call me and I do not lose my place in LIMBO hell. Nope, no call back. GO TO **....yeah good luck with that! The order number slot only accepts 6 numbers, my order number is 12. Clicked on "live chat" You guessed it - no one was available. So here I sit waiting and wondering if my order will arrive while missing a FULL DAY OF WORK! Will never order from this company again.

Lack of communication. I was told due to COVID my order would be delayed to about 6 weeks but Ashley would be committed to keeping me informed by email & text regarding my order. I purchased my furniture 8/1 & still to date have not received any communication. My purchase was a full living room that was not cheap & paid in full. I have reached out several times to the CS line & the local store I purchased from & they keep giving me the run around. While the customer experience in the showroom was awesome after the purchase the promise was broke, never will I ever purchase from Ashley Furniture again! Still waiting on my living room to arrive....

After N.Y reopened at phase 4 ..Ashley didnt respond to replacing damaged mattress for months. I just got it today and it's not the same mattress. I can't sleep on it. It sinks like a 10 year old mattress and it doesnt even fit the bed. It hangs off both sides after waiting 7 months ....For all reading this go to small claims court. Secretary of state website tells you who to serve and where and it will cost you 15 dollars and they have to get a lawyer and it will cost them thousands. That's what I'm doing.

Delivered broken night stand that I ordered online. I called them and they put me on hold over than hour and 15 minutes until I gave up. Zero customer service. They have no experience and no training at all.

This company is absolutely horrible! We received a damaged barstool. Finally got a hold of someone about the damage. Requested a replacement. They said that they would send a replacement out and a call tag for the damaged item. It never happened. I tried for months to get someone on the phone and no one ever answers. So I ended up disputing the barstool that was damaged with my credit card company. I have numerous emails to prove communication with them. Now they respond to my credit card company saying that it was delivered in good condition. All I want is my money back for the one barstool or a replacement. They are horrible. I will never do business with them again.

I ordered furniture for two bedrooms in June and Jennifer was phenomenal. She is extremely helpful and knowledgeable. The furniture was supposed to be delivered around the July/August time frame. It's now October and still nothing. I called customer service four times and each time the average wait is 25 to 30 minutes. First, they said one of the beds was short the rail and, because of Covid, the furniture would be delivered around November or December. I called again and checked to see if we could get the furniture sooner. This time they didn't even have a delivery date for anything.

Unfortunately Ashley will put a second charge on hold to your bank account until the delivery of all your items. Until they shipped your last item! You will continue to see a second hold on your bank account. I can’t imagined how would this look for purchases over thousands of dollars but again this is just from the website and not the store. Let me explain.. So if you bought $500 on Ashley website, they will charge an extra $500 to your bank account until the delivery of all your item/s. So if you bought 5 items each $100 dollars then they will charge for each item broken down and you”ll see that on your bank account. They will put on hold the original “pre-authorized” amount for the item/s you bought. The issue comes to me as to the availability of your item/s. So if your items are not available all at once then you will continue to see those charges on your bank account (On hold status).

Updated on 12/07/2020: No one in this company knows how to communicate or spell the words "customer service." On September 7, 2020 we ordered and paid for a reclining Sofa, Love Seat and a rug. There were delays upon delays with no notification to us by Ashley. The only way we could find out was to call which a complete nightmare getting through to talk to anyone in Customer service or at the store. After learning of the third delay (it would be "sometime in January"), we just cancelled the order. We had to make three separate calls to cancel and were told that the store manager would be calling us. No call ever came.

My Trusted Advisor Christina ** at the Valley Stream location, very knowledgeable, patient, professional and honest. She was attentive to my needs and she absolutely delivered, didn't feel like she was just trying to make a sale. I walked out of there confident and comfortable with my purchase. Because of her Ashley Homestore now has a faithful customer and I will love to do business with her again.. She provided EXCELLENT EXCELLENT SERVICE. Pay her well, she deserves it.

Made a purchase on 8/13 at store in Brooklyn. On contract it said we would get our order on 9/23. It was a long wait, but I went with it. I received a call the part my order was come in on the 17th, then on the 23rd and finally the 3. I was on phone for many hours and got different reps all telling me a different story. Not even the sales rep could give me a straight answer. Finally I got a rep and told her my problem. And she was able to get half of my order to me on the 21st. And said I would receive the rest of my order on the 3rd. On the 30th I get a text to confirm the delivery for that date, so I did. An hour later I get a call telling me that I had to wait 2 more weeks. Mind you I already been wait 1 month and a half. Now they want me to wait 2 more weeks. Because they don't have it in stock. Made numerous call and no one can help me but that I half to wait. I will never go back there again.

I am so sorry that I chose Ashley Furniture. We bought in-store, a leather love seat and sofa set. Got a reasonable delivery date. When the day came, they brought 2 different color sofas. We refused one and kept one. We were told the right couch wouldn't be here until November. 2 days later, we got a call that magically the couch was in stock and would be here soon. Delivery day again, and it's the same couch. The wrong color! I let Ashley Furniture know what happened and no call back. They have had enough time to get my furniture here. They had 2 chances and got it wrong both times.

I bought $2500 worth of bedroom set. Waited 1 month 1/2 to get the bed and one of the foundation of my king bed came damaged. Called several times to get another one. Now I have to wait another month to get the foundation to complete my king bed. Nightmare!!!

We purchased a storage bed for my son in February 2020. Now we are at the end of September and this is still not resolved. They loved us when we purchased the bed. Once they took our money, the love was over. The bed came in past the promised delivery date. Then five times we sent the bed back because it was messed up when it came off the truck. Once, the delivery guy said he wouldn’t even take it off the truck because it was messed up.

After almost 2 months from my order, I finally receive the call to schedule my delivery for the day after. I wait until the end of the day but there is no delivery. I call Ashley and they tell me that the item that I ordered is discontinued and I have to choose another sofa. WHAT?? There is something really wrong with that! You wait 2 months to call me and you schedule a delivery for something that you don't really have to deliver??? Also, now I have an item from the same order (delivered earlier) that should have matched the rest of the furniture but they are telling me that their policy is NO RETURN. OK! Where is their policy when we talk about care for the customer??? The communication with the customer care is horrible. I would not go to Ashley ever again!

Went in May to Order furniture. Paid off in June. Was told before ordering it would take 2wks. We said ok. It was in July we started calling for a delivery date could get one. Then went to the store and was told it was going to take 12wks or more, Damn. Now it's August 21, 2020. Called for delivery. Was told furniture was in and scheduled a delivery for Aug 25, it came. We asked what time was they coming. I was told, "We don't have you down for a delivery. Your sectional is missing the armless loveseat."

A friend of mine bought a sectional couch through Ashley's. When delivered they broke the couch and scratched and dented all the walls when moving it in. Had someone (in covid) come in and fix the damage but that person was never paid for the work done. Then when they came to finally take back the broken couch (covid delay again) they damaged even more of the house. The walls (down to the drywall then argued the couch wasn't white?), stair rails, doorway, outside railing and down the side of the house. Now denied the claim. Why they don't just hire more competent movers I don't know? But we have now been in this fight with Ashley's furniture since May. Brutal.

Ashley Furniture Beaumont sold me a warranty for an adjustable bed frame. The bed frame broke not longer we purchased it. I was told we had to get the replacement from Sealy, not from Ashley. It's been almost a year and after logging in a ridiculous amount of phone hours trying to get them to help us, we never got the replacement and my elderly mother injured herself due to the defective bed frame. I have not been able to get anyone from Ashley Furniture to assist. They are the ones that sold the warranty to me. If Sealy won't make it right then I think Ashley should bring one from their warehouse. But they won't. Nor have I been able to get a refund. The manager would not give me the owner's contact info.

Purchased items 7-31-20 for a delivery of 9-25. Was advised on 9-22 that items will not be in stock till late December possible early next year. Called 9-22-20. Spoke with Kaisee ** who transferred me twice to just be disconnected 15 minutes later. Her Email is **. I have been on hold for almost 4 hours total. Have been disconnected so many times when I ask to speak to a manager. You have lost a customer for life. I will shout from the rooftops to anyone who will listen the horrible customer service you provide.

I purchased the Northshore bedroom set from Ashley Furniture at Stonecrest Mall in Lithonia Georgia. I waited nearly two months for the delivery due to covid -19 it is long. On 9/21/20 the bedroom set was delivered from ashley's distribution center. They are using contractors now, the first issue we bought a additional king size mattress for our guest bedroom, the delivery guy took it to the room and threw it on the bed, left it hanging off the bed with plastic on it. My wife saw it and asked him to remove the plastic, and put the bed on straight. He didn't do it, "that's not his job." Then they struggled to put together the bed frame. After two hours they said the wooden slats to support the frame was the wrong size, he had to get some different ones and he would return. I called the distribution center and told them the guys didn't know how to put the bed together, they said they would call him and call me right back, of course I heard from no one.

I only gave them one star because zero stars was not an option. I was sold an extended warranty that supposedly covered animal wear and tear on my furniture. I attempted to file a claim for it and was denied because the warranty does not cover animals. They also refuse to fix (what I believe to be manufacturer error) because I am outside my year mark, however it has taken me 6 months to finally speak to someone with their Customer Care team. I began the process back in late March/early April.

Delivery Issues. Placed non-special order (sofa, wedge and love seat) on May 30, paid $4,404.61 which includes $150 for delivery. Initially told that some part will get deliver in June and remaining July. Didn’t receive the delivery so called them then they told it had been pushed out due to COVID-19 situation. We were okay as we understand this is the difficult times and we should support each other. But we didn’t know this going to become a nightmare. So, it was pushed to Aug - Didn’t receive the order in Aug as well. Called again, this time they told it going to delivered in Sep-23. Now Sep-23rd has been passed as well and still haven’t received even a single item.

Saw a kitchen set that my wife & I both liked online. We decided to go to the local store rather than purchase it online. The salesman originally wanted $200.00 above online asking price then negotiated to sell at the online prices after trying to add on some $100.00 insurance plan. After the deal was finally done, I was originally told to expect delivery the 2nd week of September (this was September 5th). I get a call the 2nd week saying that my delivery date had been extended out until the 23rd (today). I received no information about any further delays or estimated times to expect delivery. I called them myself & was left on hold for 20-35 minutes when the phone would simply be hung up.

I purchased a Sealy full size mattress on Monday 9/21/20. Delivery was today (9/23/20). Guys who delivered had a very bad attitude and the mattress plastic was already torn. Mattress smelled like a cigarette factory. Had to spray the mattress with Lysol, I pray that the Lysol takes care of the smell.

We bought a king size bed from Ashley back in Feb which arrive before COVID. When two of us sleep on this bed and one person tosses the whole bed shakes. Now I cannot sleep in my bed. I have made several complaints, they came to see the bed and said there is no defect. But there is a defect. Who can help me? I am very stressed as this is causing lots of issues.

DO NOT PURCHASE FROM HERE. We bought a Sealy's mattress and adjustable base in May, 2020. We wanted the Sealy's base, however, the associate in the store told us the Ashley's adjustable base was the exact same as the Seal's base, however, much cheaper so we bought this one. We were also told we could return the mattress we bought within 90 days of purchasing, (we bought a $2500 mattress). When we received the base it was completely different than the one in the store and none of the same functions. The mattress, was absolutely terrible and after 2 weeks we called and they said we had to sleep on it for 60 days to let our back adjust to the new mattress. After the 60 day period, I spent over 80 hours trying to call and get someone to help me no one would because we could no longer return the mattress.

Got a dining table and six chairs from Ashley, Pickering, Ontario. Upon delivery one chair and table top was damaged. Ashley took it for repairing. After a month they delivered the chair. Still after two months, no information on my table. Called several times customer support line, all the time they promise to look into. But till today no table or a satisfactory answer. I really think, Ashley itself doesn't know what is going on or where their products are. It may be possible my table is already sold to another family from their repairing warehouse.