Ashley Furniture Reviews

I purchased two chairs and a couch from Ashley with a $199 warranty. I was told Davey thread the warranty I was sold does not cover a warped frame. I was then told that it would be covered under the manufacturers warranty. But, because I have moved they no longer honor the manufacturers warranty. What good is a warranty that is not honored.

I ordered a corner table with chairs on 10/03/19 at the store, everything was fine, the problems started when they called me with a delivery date, they were trying to deliver my table for 3 days, the delivery never showed up, when I started calling them, the customer service told me that the item did not return to the warehouse, promised to call me, as soon as they find the table, I asked to talk to the supervisor, but actually it’s impossible at Ashley warehouse, all of them are so busy right now, promised to contact me in 72 hours, again no calls, no deliveries, no table, today is November 20th, no one even contacted me anymore, is it possible? Is it true? I am in shock, no one even cares about it, I think Ashley should be check by Labor Department, definitely there is a lots of problems!

We went to the store to buy furniture for the little boy we are adopting. The beds we wanted, they said we would have to order online because we couldn’t order through the store. So we ordered two mattresses, a five drawer dresser, nightstand and a lamp that night. That same night I ordered the two twin black metal beds online. When the beds arrived through UPS, they were white instead of black. When I called and told them about the mistake, they said I would have to pay to ship them back and then reorder the correct color at my expense! When the other items I ordered on store arrived, they delivered the wrong lamp! They said we would have to return the lamp to the store and then reorder the correct one and wait another two weeks for delivery! All three times I’ve ordered from Ashley Furniture, they’ve messed up! Don’t waste your time using this company! They will mess up every time!

I purchased an entry sofa when I bought my house. There were many was it was an entry sofa, the cushions cannot be turned over and the middle cushion could not be exchanged with outer cushions. The couch is not deep enough to lie on the couch and nap. But as a starter sofa, it is made to last, easy to spot clean and came in a lovely sea blue. I will probably upgrade to a better quality sofa but this is more than enough for now.

Ashley furniture always had a wide variety of selection. I bought a bedroom and living room set. The quality and pricing exceptional. Been a while but I remember how spectacular of a experience I had.

Great selection of materials and design. Delivered on time and exactly what I ordered. However, the oversized ottoman has only one piece of velcro meaning the top pillow on it constantly slides. There's no center support on the base and it's a long couch. The cushions have compacted quite a bit in the 2 years I've had it and already need more filler.

We were satisfied with our leather furniture until 6 months after we purchased. The leather started fading on the sofa so we went through the process and contacted the service department, uploaded photos and patiently waited for a return call that took approximately 3-4 weeks. The service tech came out and took the leather that had the defect off to replace the new piece and the wrong part was ordered! Now that was the first mistake so they ordered the “correct” part and so we had to wait again. Then I get a call that the part was ordered wrong again!! Then again!!!

We ordered a bed, dresser, and 2 nightstands from this store on November 3rd. They were delivered 9 days after that with no handles for the dresser and with bed rails that were not compatible with the headboard. We called immediately and they sent out a repairman 8 days later, who we were assured would have all of the parts to fix our bed. He arrived with a toolbox and was unable to do anything. We called again and were told that they would send us the parts to fix it ourselves in 2-3 weeks. We have been sleeping on a mattress on the floor for 2.5 weeks now and will have to continue until we have the parts to fix the bed rails. The customer services representatives were not helpful and the whole process has been drawn out much longer than necessary. I would not recommend this company for home furnishings.

I would love to give a good review because their furniture is nice and usually priced fairly, but the customer service is horrible. I received a couch that I bought a 5 year warranty on and it was ripped during delivery and missing 4 legs. Before delivery even occurred, I was told if anything was wrong during delivery, that wouldn’t even be covered under warranty because it is Ashley’s fault and they would fix it right away. It has taken more than 5 phone calls and 2 in-store visits to get them to even pay attention to the issue. Their excuse after my last in-store visit, was that it was “sent to the wrong department”, but would still take 10 days to get a tech to come out.

I went in to purchase a couch. When it was delivered it was broken. I called customer service and they said it would take 2 weeks to send out someone to fix it. After that 2 weeks no one showed up. I called back. They said it would take another 3 weeks to get someone out there. Still no 1 showed up. When I went to the store and talk to customer service they told me it'd be another 3 weeks again to get someone out to fix it. When I tried to return something they said I could only get in store credit. It was a mattress protector that they never gave me. I was picking it up at the store at that moment and they still would not allow me to return it to get a refund. When talking to them they say all they do is in store credit for returns. So it's a joke and they're crooks because all they do is get you stuck there with having to have their product and no chance for you to get any of your money back.

I ordered furniture from Ashley Furniture Store in Quakertown, Pennsylvania. The customer service at the store was very good. I was happy with my purchase of a living room set and a large TV cabinet for our new home. We were so happy in fact, that my daughter purchased a bedroom set for the new house. The order was placed on 9/21. Delivery was set up for 10/10.

I question the integrity or competence of the representatives of Ashley Furniture in Mesa AZ. I shopped online and identified two end tables I was interested in. I called the store and spoke to Brandon. I gave him the item number of the tables and he assured me that they had them at the store. On the following day, I visited the store to see the tables and was told they were not in stock at the store. Brandon is either incompetent or he lied to me to get me to come to the store so he could attempt to sell me some other items. Is it the policy of the management at Ashley Furniture in Mesa to allow their employees to lie to customers with the purpose of getting them to visit the store????

I finally.decided to try Ashley online store. Found a great table for my kitchen and existing chairs. It was delivered when I was out and husband put it together. Just a note. This is not a cheap flimsy table. It is quite heavy and 2 people need to lift it. Anyway my experience was excellent. Free shipping to boot. I am a happy camper.

I ordered a sofa set online because we currently had a sectional that was too big for our new home. Delivery date was 11/4 and the sofa's got here just fine. We moved in on 11/8 and fast forward to 11/16 and my 140lb son sat on the sofa and the entire frame cracked! I called customer service 4 times and was on hold for over 20 minutes each time, someone hung up on me twice, so I decided to go into the nearest store for help.

DO NOT SHOP HERE! This is by far the worst place to buy furniture. They delivered my furniture and it was broken. It took them two weeks to send someone out and they could not fix it. I wanted to return everything at that point and there are no returns! They then sent a person to my house five more times and they did not fix it! I spent about 8k on furniture from here and it is all cheap broken junk. If you buy from here and the product comes through your door, you are stuck with it. You are better off sleeping on milk crates! I do have all my receipts from when I purchased at this store and will be glad to prove my claims to anyone. I challenge them to prove otherwise! Do yourself a favor and do not go to this store or I am sure you will share a similar experience. Once they get your money you are screwed!

Very poor quality product despite outstanding price, also very bad and rude customer service. What I have purchased from Ashley faced problem within 1 month and the customer service did not accept to return or even replace the product... I will never purchase from Ashley... They cheat consumers offering products with price & image of high quality one and at time of purchase mention it’s very high quality but instead deliver very poor quality and rudely mention they can not change or correct the problem just after 1 month since purchase!!

This series of events baffles me but here is what happened. I moved into an apartment and needed new furniture. I went to the Ashley Furniture store in Silverdale, WA and selected a leather, power recliner love seat, coffee table, a small dining room set and bedroom furniture. A total of more than $5,000. The store told me that the furniture would be delivered the following Friday.

I called and sat on hold a week before my delivery date and changed my delivery. I waited all day for them on my day off and they never showed. Then the next day called and said they were at my home. I work an hour away. I spoke to 3 different departments and no one could help me. They finally hung up on me. I've designed half of my home at Ashley the other half will be through someone else.

Ashley Furniture store in Fairfield NJ Rt 46, SALES people are awesome. These people are great of course. No problem here...all is well until there is a problem after you buy. Bought high end dining room set 9 months ago. Barely use this set. Only during holidays and just discovered leg on one chair is cracked. Call customer service and was told because is not "a manufacturer defect" then nothing can be done. That says a lot about the quality of these sets and the company that says will stand by its products. If this was over a year I might understand but 9 months a barely used by average sized people? I've been a customer for many years. They are OK losing a customer over a single defected chair. Not a good way to run a business. This is the cardboard quality you get on those elegant chairs at Ashley.

DO NOT USE THEM. WORST CUSTOMER SERVICE EXPERIENCE. I would give them 0 stars if I could. My roommate and I purchased a warranty through Ashley Furniture for a couch under the premise we would get an additional discount off the couch. This was not the case. The salesperson LIED TO US. After noticing the discount did not come off, we called the NYC store and we were told "she no longer works at Ashley Furniture." Conveniently, she left the same day I called, according the manager.

I ordered a kitchen table. Was told I would receive a call half hour before arrival. They came at 7:45 in the am (before the scheduled time and without a call). The delivery men set up table and pushed it close to the counter. They pushed the chairs in and the one man stood behind the chair and said here, looks good sign. I took a quick look and seemed good. They walked out door and at same time my husband pulled out chair where man had been standing, the underside of the table was broke!! I ran outside yelling for the men to stop and they kept driving! I spent the next 2 hours trying to reach someone at the company.

I purchased a counter height table from Ashley Furniture in Capitol Heights, MD. The original table was damaged during assembly on Oct. 18, 2019. The replacement table was damaged during assembly on Nov. 4, 2019. Ashley Furniture refused to offer a full refund. Ashley's solution was for me to re-select another item or accept a store credit even though the table was damaged twice during assembly. Ashley Furniture Corporate Office, Service Department, Ahmed and/or Yanzi did not return repeated phone calls. I also made multiple trips to the Regency Furniture Store in Capitol Heights, MD and was advised by Manager, RC that he didn't have an issue with me Ashley removing the damaged table and offering a refund. However, his emails to Corporate Office/Moe went unanswered. I would not recommend Ashley Furniture to anyone.

We shopped around forever for the perfect couch set for our new house, we were so excited to find a beautiful couch set at Ashley and we did our due diligence, and decided to go ahead with the purchase. HOWEVER, fast forward 3 months, we were noticing REALLY bad pilling happening on the fabric, we chalked it up to wear and tear. Fast forward again another 3 months and the fabric is so pilled that people COMMENT on it when they come over to our house... it's EMBARRASSING! We called customer service, and surprise surprise they do not warranty the fabric, or would not return our couches because we were dissatisfied.

9/10/19 places call to Ashley Furniture for warranty claim. 9/11/19 emails pictures of damage to Ashley Furniture per request. 10/16/2019 repair tech finally comes out after many calls regarding update - states Ashley Furniture sent us the wrong parts. Needed to make repair and says he can temporarily fix the broken board that came loose from our chaise until Ashley Furniture mails us the correct parts. Asked tech to wait to make correct repair that’s needed. 11/9/19 emailed Ashley Furniture for update on repair - no reply. 11/11/19 - called Ashley Furniture. Spoke with customer service about update on scheduling repair still needed... Was told they closed the ticket... Reason? Not covered under their warranty!

We ordered a complete bedroom set on 9/22/19. We spent over $3,000. They GLADLY took our money, but don't want to deliver the products. We were told the delivery date was 11/3/19. Within 2 days of our purchase, we received a phone call. They needed to bump the delivery date to 11/10/19. So, on 11/8/19, we got a call telling us we had a PARTIAL delivery coming. We had to call the company to find out WHY only a partial, and blamed it on the warehouse.

The salesman told me this $1300 chair is leather. Six months later it is starting to peel. The peelings reveal. The top layer peeling off is no thicker than skin flakes are from when sunburn peels. It is apparently somethings bonded to something else.

I purchased a new bed for my disabled brother. It was agreed at purchase that they would haul off his old bed, I just needed to purchase a plastic cover for the mattress for loading it, which I did. The delivery got pushed back for a week. When it finally arrived, the delivery crew left his old bed in the hallway. This is at an apartment complex for disabled people! Not only poor service, but a danger to the other residents. My brother, who only has one good arm, and one of his neighbors pushed and dragged his old furniture to their trash room. He should NEVER have had to do that, I was told at the point of sale that it would be taken care of. I returned to the store today to lodge a complaint with the manager, but it was very obvious that they don’t care after they have your money. No compensation offered for failure to haul off or my cost for the mattress cover.

Ashley Furniture delivered a terrible product. The bed is terrible. I can feel the coils through the top when I lay on it. It's a cheap piece of junk. The worst part is, Ashley does not take returns... ever. They don't even answer their phone. I tried contacting their customer service department three time over a period of three days and sat on hold for over 40 minutes each day until finally having to hang up. There was no way to contact them. I even tried to online chat with them and that was unavailable on their website.

Bought a new sectional within two weeks of delivery the frame busted. Called and they sent a repair guy out who stated they would have to take it out for repair for at least 2 to 3 months. He said they have at least 20,00000 repairs monthly. Cheapest piece of crap I've ever owned. Their customer service was horrible. They would not exchange it. The couch has completely fallen apart after 5 years. We are retired not exactly hard on furniture. Having a bonfire tonight. We are burning this piece of crap!!!

I have purchased 4 sets of furniture over a period of a year and a half. I purchased a set in January from the West Dublin Granville store in Columbus Ohio. It was a reclining sofa and reclining loveseat. Natasha also persuaded us to purchase the insurance as “it covers anything that happens in the 5 year warranty period”. We put it in our back room. We (there’s only 2 of us here) always sit in the front room by the front door to the house. The back room is on the rare occasion of needing overflow. It got used maybe a half dozen times.

I purchased over $5k in furniture within a few months in the Secaucus, NJ location. Last minute I purchased a sofa chair espérate from my other others and chose to pick it up at the Edison location. The first time I went to pick it up the item was completely damaged. On the 2nd trip it looked perfect, no rips or visible damage. When I got home I noticed the frame on the right hand side was not fully intact - it had a lot of wiggle room which it shouldn’t on a brand new sofa.

I went in with my daughter just to browse at couches. We were not hounded by anyone. A very friendly salesperson Jhwil started talking to us and offered his assistance when and if we needed it. We found two couches we liked, spoke to Jhwil and decided on the one we purchased. He, along with the rest of the staff, were all so nice. Shook my hand, offered us drinks. Thanked us and wished us luck. Jhwil followed up after I left the store. Followed up when it was delivered to make sure I was happy. Definitely shopping there again with Jhwil!

There are the worse pieces of furniture I have ever purchased. And when I call they send out a service guy from m a third party. I have had this sectional serviced three time within than then last ten months. This the worse company and when you call customer service they talk to you like you owe them money! I spent over $4000 in the Ashley store in Tyler. This is a rip-off. I would understand if I had kids but I don’t. It just my wife and I. We rarely company no one is home doing the-day. We may sit on the furniture for 3 hours a day if that but they are saying it normal wear. They only want to quick fix the sectional by place a piece of Foam through the back spring. I explain to the service guy that I have a small chihuahua and if he get ahold to the foam it would kill her. I said that due to the foam was breaking off as he was trying to force it through the springs. Since this is a recliner sectional it was going to keep breaking off.

My order was scheduled to deliver on 5th Nov. Now I am being told that it would be delivered on 14 Nov. For cancellation they warn that I would be charged 25% of the purchase amount. I have nowhere to sleep but ground.

Four years ago I purchased thousands of dollars of Ashley furniture and also 5 year warranty on the Ashley furniture. The cable broke to release the recliner. I called their warranty company for a repair. They don't take electronic submissions of claims. Following their procedures, I mailed them a repair request form and a picture of the sectional. After 13 days they denied the claim without looking at anything because their policy is claims must be reported within 5 days. I called Ashley and their response was I didn't follow Guardsman's policy of filing paperwork within 5 days.

Told couch was in stock, delivery continues to be delayed weeks. The contract says no matter how long it is delayed, you cannot get a refund for the delivery fee and you have zero recourse, you just have to wait. This is horrendous. The customer service representatives are unsympathetic because they know you have no power.

We just bought a house and decided to buy new bedroom furniture as well as some home accents. Bought the furniture in August, received one item of 5 in October and still have not received the remaining items. We are sleeping on a mattress on the floor because we don't have our bed yet. The resolution dept won't return my calls. Absolutely terrible.

Bought a sectional and new bedroom suite in early September. Was told the sectional was on back order for a couple months. No big deal. The bedroom suite was in stock and we scheduled delivery for 2 weeks out. First delivery attempt the footboard was damaged, second attempt they tried to give us a damaged dresser that had been repaired, third time they called the morning of delivery and said the headboard was missing pieces but would bring the dresser and nightstands so we waited the four hour window and they didn't show. Been dealing with this for about 6 weeks and still no bedroom suite. Customer service is ridiculous. Nobody answers or returns calls and if you do get lucky enough to talk to someone they're not much help. I would definitely avoid dealing with them and take your money elsewhere.

We purchased a sleeper sofa. The salesperson was very eager to sell us this sofa and touted it as "extremely comfortable memory foam" and "it's far superior to most sleeper sofas because you won't feel any bar through the mattress". And "Ashley has an excellent mattress satisfaction guarantee policy", etc. She told us that if we were not happy with the mattress after 30 days that they would take it back.

I purchased a sectional from Ashley Furniture in Kennesaw, GA. The sectional started pilling (tiny balls in the fabric) within the first year. This is either due to a defect in the fabric or poor quality. Pilling is not covered under their furniture plan. I also have stains on the sectional. I have been trying; since July to have a tech from their furniture protection plan handle. It took over a month to have a tech come to my house. They didn’t clean the sectional said it needed to be replaced. GBA the furniture protection company disagreed and closed the claim. I Still have not had anyone clean my sectional. I then went back to the Kennesaw, GA store and spoke to the manager Fred. He said he would handle the situation with Ashley Corporate and get back to me. I was told he would be my point of contact. I called numerous times over the past month and he was conveniently busy or not there.

My husband and I relocated to Litchfield Park, Az back in July this year from Washington state. To make the moving less expensive we decided to sell some of our furniture so as we got here few weeks later I went to Ashley to buy new furniture. We spent 15.000.00. Within the furniture we bought there was a king mattress that was supposed to be the best brand they had as it was made by the same company “Ashley.” Went I first try the mattress at the Glendale store it feel comfortable but I doubted a little because I felt it was too soft; the sales associate told me not to worry about it too much as I could try it and if within a week I felt it was getting to uncomfortable as the mattress started to sink more and more as time passed by, then I could always return it.

Paperwork mixed up, delivery late and furniture damaged. After weeks of phone calls and emails, no help. Customer service worst I've ever encountered. Never, ever shop there again. Loved the furniture, but regret using this merchant.

Ordered a dresser and was given a delivery window. Delivery never showed up, and then Ashley's tried charging us to reschedule. After refusing to pay that charge, we managed to get another date booked. Never showed up. Complained and got given another date. Never showed up... Then they send us an email saying our product is on back order... Safe to say we cancelled our order. It was also almost impossible to ever get hold of the right person on the phone.

Ashley Furniture Store is definitely not a furniture store that strives for best quality in furniture or staff. I ordered a table. Had to return it as the top face was peeling within few months of having it. Reselected new table, table was broken as well as 2 Chairs. Waited over a month for technician to come and service it just to tell me I need a new table once again. So now third table is ordered. Delivery day not even taken off truck. Delivery guy tells me scratches on the table and has green tape on it meaning it was defected and showed me the pictures he took of the table on the delivery truck.

Ashley is ABSOLUTE TRASH. The quality is horrible. Customer service makes you want to pull your hair out because it will take you WEEKS to get in touch with them. You will be on hold for at least 45 min waiting for a rep each time you call, only to finally give up and resort to emailing them. It will take weeks if not days for them to respond back to you (and if you send multiple follow ups, don't expect them to reply to your latest email). If you are lucky, your problem might be resolved. If not, you will be robbed of hundred of dollars, as was my case. My issue involved my safety and the normal policies wasn't fit to resolve my issue (it was impossible to detect within 3 days). Their policies are so rigid; it's "take it or leave it." One of my biggest purchase regrets ever. I should've just spent double at Casper instead. Their products and customer service are top notch - 30 or 100 day trial period, free shipping/returns anyone?

Found furniture we loved. Salesperson gave us incorrect pricing/delivery info. Ended up cancelling the order. Was told it would take 10-14 days for refund. When checking on status were told 3-4 weeks.

I bought $1,455 worth of furniture from Ashley. After going online to look for the dimensions I noticed that the total cost for the same product on the site was $1,070 (-$385) less than I just paid in the store. I called back to the store and they matched my price after a bit of discussion. Based on the 100% terms on my receipt I would've just canceled if they didn't. It's odd how the online store could undercut the stores this way. That's just bad business. Overall I'm happy they matched so I didn't have to order it again online. If I ordered online one thing I liked was they offered 18 mo financing where the store would only do 12 or 24, and the multi-year would have a lesser discount % so I would've paid even more. Not sure if they were fleecing me straight up, or if it was some sort of computer issue. The rep 'refreshed' the inventory data right before we ordered...

I should have learned the first time. But no...10 years later. I purchased the floor model as is. It was in perfect condition. Until I got it delivered. "Nothing we can do. It was a floor model as is.". I get the concept. It went from the store to the warehouse and the warehouse to me. Someone damaged it. It's all my fault and I have to deal with messed up damaged furniture. All because it was a floor model. I will never never go here again. I will sit on the floor, if this was the only furniture store around. $1900.00 later. They are the worst.

I purchased a dining set from Ashley Furniture in Lake Charles La. Everything was fine until it was time to check out. The computer was done and I had to wait to check out. I left to do a errand and they were supposed to call when computers were back up. No one called. Then when they delivered my stuff the table was wrong. They returned it and said it would be taken care of. I called and nothing was ever done to get the correct table ordered. Had to go to store and reorder table. Set up new delivery date and heard nothing from them. I kept trying to call store.

We've made two purchases from Ashley in the last two years and there will be no more. Both deliveries arrived missing pieces i.e. dining room set with no chairs, bedroom set with no feet. The customer service department is the least helpful group I can remember dealing with. As a matter of fact they just tell you how sorry they are, will ship the missing items in a week or 10 days, which is pretty useless if you have already gotten rid of your old bed and now have nowhere to sleep. If you choose to shop at Ashley always remember the old adage "Buyer Beware" a term that should be part of Ashley Furniture's logo...Dale

I bought a dining room in ASHLEY FURNITURE ORLANDO. They offered a new dining room but by the time it get home it was broken and used. I call them immediately. They said it it going to be fixed or replaced either one but they were delaying the services. Finally 2 months later they said that the insurance don't cover nothing because is past almost 2 months. Besides that the customer services employee was impolite and annoyed. She told me be shut up and hung up the call.

I ordered a coffee table and here is what happened: First they delayed the delivery date. I called customer care and they offered 10% discount. Then they eventually delivered the product and it was completely different table. I called customer care. They offered 40$ off and said they will send the correct table. Yesterday finally I got the right table and while installing it realized it was broken.Again I called customer care and they said either take 50$ off and keep the broken table or uninstall it pack it and they will pick it up. Now it took my friends help to install this in the first place so I told the lady I can not pack it myself and send someone to help me pack it again. Her response was we do not do that.

By far, the absolute worst online purchase experience I've had. BY FAR!!!! I ordered a King Bed frame, two night stands, and spare room bed and mattress set and it was all messed up. Part of my order never showed and the part that was supposed to be delivered from the warehouse just never showed when THEY called and set up my delivery date and time. My husband stayed home from work and waited for the 3 hour delivery window and we were told we were the 4th stop. No call. No delivery. I of course called to see what was going on and COULD NOT get thru to a human for 30-35 mins at a time and called and waited multiple times like this. When I was finally able to get ahold of someone they couldn't seem to figure out what the issue was. I called again and still no one could figure it out.

I bought a couch from Ashley in Toms River September 2018. It broke August 2, 2019 when we moved it to get new carpet in. There is no center support apparently. I took the extra warranty for $229.99 and tried to get it repaired. They had me send a bunch of emails with info and every time I sent one thing they wanted another.

I bought a sectional sofa from Ashley Homestore in Burbank. Salesman told us it was all leather and that we needed to purchase insurance just in case something happened and that they will cover anything that happened to our sofas so we confidently bought it as well. 3 months after having the sofas I noticed the leather started to have like air bubbles and eventually would tear the material. I went ahead and called Ashley's and they told me I had to call the insurance company so I called them to make the claim and they told me they needed to request the invoices and that it was going to take about 2-3 months so I was like ok as long as everything gets covered.

September, 2nd, 2019 I went to Ashley Furniture located in Manassas Virginia and bought a five pieces bed set as well as two large wall arts and wall hanging accent mirrors. The sales person named Naveen sold everything to me at the time and verbally assured me that upon the delivery time, Ashley furniture will deliver all items and hang the wall art as well as accent mirrors on the walls.

If you're in a brick and mortar Ashley Furniture store shopping, make sure you get the stock number and check the online price at www.ashleyfurniture.com before you buy; the prices may not match. I was fortunate enough to have a store with a general manager/owner good enough to refund me the full price which they could not match and also did not hit me with the 15% restocking fee, but your mileage may vary.

Spent 22K with this last year. 2 months ago the screws holding the bed rail pulled out and the bed collapsed. Tried to call for a week and finally went to the store to find out it went out of warranty 2 days earlier. Manager said nothing they could do. She gave me the number to GBS the 5 yr protection. After weeks of dealing with them they denied it saying it was a manufacturer defect. They have lost a customer over a $110 bed rail and I will never choose a warranty program, especially GBS

I place my order on Sept 9 and as of today, Oct 28 I have still not received. I had to call to customer service on more than one occasion and went back into the store to inquire about my order. Now I get a notification that my order will be delivered between 8pm-11pm tomorrow. Who in the world delivers outside of normal business hours? If I could give this experience a true rating it would be -1,000,000. This will be my first and last time using Ashley.

I purchased an adjustable base and within the first month it was making loud noises and depending on how the bed was adjusted such as the head or the foot it would get louder. I called to have the base looked at and the first time the technician cancelled right before the appointment. The second time they showed up. The tech replaced some padding in the areas where the motors were. After that it was still just as bad or worse so they came back out and at that point the guy did the same type of procedure and it was still making noise so he said it couldn't be fixed. They were very pleasant about replacing it.

What does your comment pertain to: website:offers. Comments: My first exposure to Ashley Furniture has NOT been a pleasant one. When I found the sofa online that I wanted, The Calion $299.00, I found I needed to go to the local store which I did. They did not carry it and had not heard of it even though they could find it on their computer online too. I then tried to to order it online and the website would not allow me to. Finally I spent 20 minute on hold with the help line only to be told that this sofa is not sold in my area! Very frustrating and a huge waste of my time!

I purchased a sectional couch and mattress/box spring from Ashley Furniture. Product is nice, customer service and execution is severely lacking. 1st delivery attempt: Drivers delivered half of the sectional couch, warehouse had picked an additional full sofa rather then 2nd half of sectional. Also delivery drivers did not have instructions to take away old mattress/box spring and therefore would not take it. Drivers documented issue and stated customer service would contact me. After 48 hours and no contact, reached out on my own. Got 2nd delivery scheduled, and confirmed pickup mattress/box spring pick up, and delivery of sectional.

The first week of August 2019 my husband and I went to Ashley in Springfield Missouri and bought $5,000 worth of furniture. That included coffee loveseat, coffee table, end tables, nightstands for our bedroom and console for our living room with electric fireplace in it. We were given when we bought the furniture a date of a split delivery. First part delivery the end of August. Second part the first week of September. As the date approached the end of August we got a call that they had to change the delivery for everything until the second week of September. Reluctantly we said yes but as that date approached we once again received a call then wanting to deliver a couple of the items but then there was other items that were not even going to be available until October!

I have very bad experience with Ashley Furniture. Unfortunately I have spent a lot of money there but they do not care and do not respect their customers. I have purchased an expensive dresser recently and its rail is Broken and Doors are not fit. It is third time they are wasting my time to schedule for technician and sending not match doors. I have to stay at home for them to come to see and keep going with this issue.

So I ordered my bed on September 5th of 2019. I waited the four to five weeks when they would deliver it. My mom had to take off since I was working so that she could receive it for me. So the whole bed comes and when they are about to bring up my footboard it turns out it was sent in a darker color instead of the color I wanted. So they took everything back. The guy that delivered it said I'd receive an email saying that they'll contact me of what to do next. Never received it. So then I and my mother proceeded to call customer service so that they could get us to the right person to talk to to get this all figured out. Which the four people I called had all put me on hold while they transferred me. Then the line would go quiet and I'd be pushed to the survey at the end instead.

Absolutely TERRIBLE customer service. I ordered a dresser which arrived damaged. Was on the phone for over an hour to get a replacement sent out. Replacement also came damaged, to which I refused the delivery. The third delivery was the same exact, damaged dresser from the previous delivery. So far, I’ve spent over 3 hours on the phone trying to get a hold of someone who can help. They just keep transferring me to different departments and placing me on hold. Customer service had been rude, disrespectful and unwilling to help rectify the situation. I still have a damaged dresser sitting in my house and have not been able to get any answers. This is no way to run a business and I’m so disappointed that I’ve wasted so much time and money on this. Currently still on hold....

For some reason, I decided to make multiple purchases from Ashley for my new apartment, and what a mistake that was. My nightstand from my online order got delivered damaged, so I had to wait 45 minutes to speak to a representative for that. That’s the least of my concerns. I ordered a black sofa and didn’t realize my receipt said cobblestone despite being reassured by the salesperson that I’m getting black. The sofa that was delivered was a sage green. I ended up signing for it and trying to make it work, but I decided the next day I don’t want it. I went back to the store and they sent me back and forth with the customer service phone line. Customer support is the most disorganized and rudest “support” possible. They basically told me there’s nothing they can do despite it being their mistake. I wanted an even exchange and they refused and essentially made me feel incompetent and helpless. Never again.

I bought furniture for $5800.00 and thought it was great product in March 2019. So far I had to call them back for repairs 4 times and still waiting for more repairs. The customer service workers, who answer your call are the worst ever, they lack training, and support. I do not encourage anyone to buy from them or fall into the same trap that I fell for. There are many other places and better customer service and quality.

Ashley Furniture review: Recently we decided to re-furnish our house. We chose Ashley Furniture as I had used them to furnish my house when I lived in Edmonton Alberta in 2008. This time around Winnipeg Manitoba fall of 2019. Needless to say we’ve had a terrible experience. We went to the store on St James, roughly an hour and a half drive from our home in Southern Manitoba. Spent a good couple hours choosing kitchen chairs and a bench for the one side of our table. The salesman seemed helpful. They had a tag price of 200$ on the chair but then when he typed it into his iPad or tablet it came up at 240$ and there were 4 chairs so for them all to have the wrong price seems odd and also false advertising. They decided to give us the chairs for the advertised price as a reputable company should do.

I bought a sofa set about 3 years ago with the five year warranty. In the past year the warranty company came out 3 times to repair the dry rotted furniture in June of this year. Finally they decided to replace the furniture. Replacement experience is horrible. The date today is Oct 21st and I am actually writing this review as I am hold with the company. 45 minutes so far. I have spent so much time on the phone and writing the company that if I were paid for this I would have been able to purchase new furniture 5 times over.

Tempur-Pedic buyer beware - you can order many of the Tempur-Pedic mattresses and bases directly from the manufacturer for a lesser cost and the manufacturer offers a better guarantee on them. The Tempur-Pedic bed and base we purchased during the store's Columbus Day Sales were delivered today. The base was not the model expected. They have a good, better, and best model of the adjustable bases. In store we had asked for the better model which had a much quieter motor. We received the good model that makes a lot of noise. I am going in tomorrow to give them a chance to fix it.

I ordered a bedroom suite from Ashley Home Store in Columbia SC on Harbison Blvd. My salesperson and in store experience was great. HOWEVER the delivery is a nightmare. My bedroom suit was delivered on 10/05/2019, the driver/employee advised me the distribution center sent two different color night stands. One the color I ordered the other was not correct. They proceeded to put my bed together and advised the headboard had the holes drilled wrong so it could not be assembled. They packed up the Headboard, Footboard and nightstand back in the truck and called the re-order in to the customer service.

I purchased a sofa last week. During the process of the transaction, the sales representative spotted a credit for approximately $200 in the system under my name. The credit was from the year 2005; I just failed to use it. Well, I was told that credit usually falls off after six months. Clearly, that was not the case because it was still in the system. The sales representative, who was very nice, spoke with an associate about the credit. That person immediately called and spoke with someone else. I was then told that the credit could possibly be used; however, their accountant had to be contacted.

I ordered a love seat and an accent chair. I was told by my salesman I would get 4 pillows! 2 pattern of the loveseat and 2 pattern of the accent chair. When my furniture was delivered I only got the 2 from the loveseat. The delivery man said just call the store and they’ll UPS them to me. So I called the store they told me to call the warehouse. Well 6 weeks later and about 20 phone calls including calls to managers I still don’t have the pillows to my accent chair. I am very frustrated and will be at your store on Sunday to pick them up since No One has the correct answer. I can’t believe you stay in business with such horrible customer service m!

I purchased new sofa & loveseat few weeks ago. Last weekend the furniture was delivered & upon delivery one of the sofas has a stain on it. The driver told me that he put in a ticket for a technician to come out. Never heard anything back. Then I called the store where I purchased the furniture from & the women I spoke with told me she put in a ticket & that it would take 48 hrs to hear something back. Needless to say I never heard anything back after purchasing 2900.00 worth of furniture. Luckily I was able to get the stain out myself. I will never purchase another item from Ashley Furniture.

We spent over $6000 at Ashley on September 21st and have only received the entertainment center and coffee table. Oh but the coffee table was used and damaged so now we get to wait until October 26th for that. Kids bedroom sets were to be delivered October 2nd but the day before we were notified that they were not in stock. New delivery date was set for October 15th but we received a call that they will be delayed AGAIN. Sectional delivered today that is damaged???? So if you enjoy waiting over a month for your items or enjoy paying for new items but receiving damaged and used items, this is the place for you!

To say we are disappointed in our experience with Ashley Furniture is an understatement. We ordered our new couch on September 25th. We were told it would be delivered and in our home by October 19th. 3 weeks from the order date. That seemed far off but we needed a couch. Well, the week of delivery is nowhere and we hadn’t heard anything from Ashley Furniture regarding our order. So, we decided to called them. Turns out, they didn’t even schedule us a delivery date. So now, the earliest they can get us the couch is October 26th, a whole month from our original purchase date.

We purchased a leather living room suit. When it was delivered, it had a small cut in the leather of about 1" long. We were not given time to look everything over. The delivery person contacted someone with Ashley who asked if we had looked it over. We responded that we had not. The delivery person said we needed to sign the receipt, they had other deliveries. If there was a problem, contact the store. When later that evening we discovered the blem. (Since the delivery people very smartly put the coach against a wall instead of where it was supposed to be placed.)

I went into Ashley Furniture in St. Louis.... I ordered a memory foam mattress. The mattress arrived 9/25. It was extremely hard and did not give at all. No body print NOTHING. I called the store on 9/26 and have been calling every since then. Today is 10/15/2019. I've spoken with over 7 people at the Memphis location where the headquarters is supposedly. I've been to the store and EVERYONE is saying there is nothing we can do. Today I spoke to a lead she stated that The purchase was thru Ashley but they purchase thru a 3rd party so there is nothing that can be done. PLEASE PURCHASE AT ANOTHER STORE WHO HAS GOOD CUSTOMER SERVICE!!!! MIKE the manager at the St. Louis Location who I purchased from is saying sorry but he's unable to help me. It's so sad how this complaint. I'm now going to do a dispute with my bank.

Worst company ever! We will never do business with them again. We have been lied to and passed around on the phone too many times to count (when they answer and don't just hang up on you). We ordered a bed with them and two days later found it way cheaper on their website. I called the salesman two days after purchasing and he passed the buck onto the customer service department. I have been dealing with them for over a month now. I have proven them wrong and to be liars with the screenshots and their own website wording and to no avail.

I purchased a king size hybrid mattress 09/22/19 that was delivered 10/02/19. When it was deflated one side was still down, so I gave it a couple of days and nothing. I opened up a case #**. They sent a tech out and he measured and took pictures and took it to his supervisor. I received a e-mail stating that they can see nothing wrong with mattress. This mattress has a big body print in it as if this has already been used and returned. They delivered this to me and expect me to say nothing. This is not acceptable. This mattresses has deep body prints on it, they resold it to me. I will fight them to the end.

Very disappointed after paying so much money for a bedroom set and have to pay for shipping and premium set up. Every piece was manufacturably put together incorrectly. Terrible that I have to sleep on floor because of their mistakes. The delivery people was very helpful in this situation. I watched them open each item and with them saw the drawers were built wrong. Some didn't open. Just terrible for the price I paid and now have to wait another week for the new bedroom set. Unacceptably. And I was lied to by them as well. They stated the furniture comes like Kia furniture and they recommend the premium delivery because if they drop the furniture off for me to build they wouldn't accept back because they can say I damaged it during installation. Really all pieces came assembled. And I wouldn't even give it 1 star but you can't pick a Zero.

They called me and they are working with me to solve the issue I had with the delivery. I had a different experience this time. It was great. They would have done from the beginning and they would have avoid the hassle.

I ordered a bedroom set a week ago. Have to wait until the weekend for delivery. When the set came it was missing all the hardware to put it together. The technician stated that technical support will come tomorrow to fix the issue. They never call or show up. When I called them they told me that they will send an email to the hardware department so I have the bedroom set in pieces in the house after I paid in full for it!! They just care about taking your money and they don’t care about rendering a good service.

I order a Whitesburg dining room table and matching bench and 2 chairs from Ashley home store. UPS delivered 3 boxes to my home. One box contained my table, the second box contained my bench. The third box contained a nightstand instead of my 2 chairs. After a long wait I was connected by phone with an Ashley customer care rep. I explained the issue and finally was told that Ashley would reorder my chairs and have UPS pick up the unordered nightstand. Still waiting for that to materialize. Have had no follow up messages to my problem.

Wesley Chapel store location very bad customer service!! Sales manager HARRY ** is very terrible, bad attitude and smart talker. Bought some furniture. Was delivered on Oct 1 2019. I bought furniture and delivered the wrong color. Went back second day. Saw Harry and he had a very bad attitude and refused to change. I bought a lighter cooler and received dark color and he knows that but refused to do any thing and told me can’t do nothing. Told him, "I will be calling my attorney," and he said, "Do what you feel wanna do do." I saw my attorney and he is suing Ashley Homestore.

We bought a TV stand from the Orland Park showroom. The sales staff was fine but the product once received was horrible. The wood was warped and the doors to the shelves were off center. We tried to take back but they wouldn’t let us. They said no refunds and customer service was very rude and unapologetic. They could care less. It took us a month to just get an even exchange. I’ve never had such a horrible experience with a furniture store. I will never go back. Zero stars!!

I purchased a queen mattress and adjustable base which was delivered today. The gentleman who delivered said it wouldn’t be a problem having someone sent out to sew the seam. So foolishly I accepted delivery. I called the headquarter’s number as I didn’t have anything from the delivery reflecting the tear but they had no record of me being in their system and told me to go to the Ashley Furniture store I purchased it from. When I went down and showed the young man, Chad, a picture he was on the phone for about 20 minutes. When he got off he went to talk to someone and came back with three options I could get with the Sealy manufacturer for them to make repair, accept a credit of $150 (I believe $150 or $160) or ask for a replacement. There should not have been any such offer other than a replacement. I only had the bed for an hour and a half or so.

I purchased 2 bedroom sets for my daughters over 2 months ago and still they haven’t deliver it. When I purchased they gave me a delivery date of 3 weeks and is almost 3 months now still hasn’t come. I called many times and they keep playing with dates. The worse part is that they can cancel your order based on their policy. This is a horrible store. Don’t buy from them. Is a horrible experience. If I could give them -0 I would.

Buying our bed set was a great experience. We had great help and service. We bought bed box spring and a nice frame with headboard. Also got a matching dresser. The bed box spring and dresser are great. The bed frame not so much. Being honest It has broken on us multiple times during sex. It is loud and shifts a lot. The metal supports have bent or completely collapsed. We are not a big couple. It's loud even when we move around. We did all we can to fix most of the issues. But our 3rd night during sex the frame broke. They do replace parts quickly but explaining sex is what made it broke a bunch of times is awkward. Would be 5 stars if the frame worked. Out. Overall a good experience.

Warning! Do not purchase from this store. I wish I'd read all of the comments on here before making the same mistake. Came into the store to get my son a new mattress. We went ahead and purchased even though it was a month long wait for delivery. The next week I see the same mattress (same model #) and (Ashley is the seller) for 1/2 price. I call the store to cancel and have yet to receive a credit back in my card. Almost a month now and cannot get resolution. I call multiple times each week and get a new story why this hasn't been processed.

Since we made a purchase for a living room and dining room from Ashley Furniture in Torrance, CA 3 weeks ago, It has been a delivery nightmare. Continuous delays time after time and direct access to the delivery people. The general company attitude is that it is what it is, deal with it. Then we keep getting system notifications of new dates and it does not allow you to talk to anyone. If we were not stressed for time to move to the new home that we are paying rent for but cant move in because we are still waiting for the furniture, we would have canceled the order.

I purchased a set of couches, from Ashley Furniture 3 months ago. I live in California, being that Summer just passed the mosquitos were at bloom. My baby who is 2 and myself were getting bites left and right, but I blamed the mosquitoes why not? What else could it be? I haven't traveled. Nobody has visit us. The biting kept getting worst, I started to get concern, looking for bed bugs because why would I think "new couches" would come with bugs? I searched my beds in the house and nothing. Our house is clean, we wash our carpet every 3 months. Left it alone, and one afternoon my husband was sitting on the couch and notice a bug on his arm.

I bought this mattress after I tried it in the store. It was wonderful. When I received it, the pillow top on the right side was dented on both corners. I asked the delivery guy about it and he said it was normal during shipping. It would take a normal shape in a few hours. But it didn't. When the night time came and I tried my new mattress, it was a true disappointment. I am sinking in the middle which it was not doing in the store. I went back to the store to try it again just to make sure, and their mattress is perfect and consistent throughout. Mine is not and I hate it. What a bummer.

It all started when we heard the ad about 0% financing for 36 months. I was like, "well we need new furniture and at 0% it might just be a smart way to go." We bought our Master Bedroom Set and were totally looking forward in enjoying our well deserved Treat. I purchased my Furniture on 09/16/2019 and was scheduled for delivery on 10/03/2019. Upon Getting here the Chess was damaged and the Footboard was also damaged and had missing parts. The driver stated that he will make note of it and that someone would call me within 24 hours. He took back the footboard and the Chess for exchange. This means "I will sleep on the floor for about a week because my bed was incomplete and I trusted that I wouldn't be needing the old bed so I disposed of it."

This is the worst business ever! They delivered the wrong mattress to me and my adjustable bed frame is not working. I worked with the most atrocious customer service personnel I have EVER encountered - they are condescending, flippant and rude! I just want to give the whole bedroom set back but their EVIL customer service people tell me "No Returns." I am so angry and would never ever buy from them again. Buyer beware - NEVER EVER use Ashley Furniture for you home furniture needs!!!

I purchased a Dining Room set from the store in October, 2017. During this transaction, I was persuaded to purchase a 5 year WORRY FREE warranty. Recently I noticed the table top is warping in areas near the seams. I contacted Crest Furniture at the warranty number and explained the issue. Before even seeing pictures they advised me that this is not covered under the warranty. I then sent the requested pictures and they again contacted me to say this is not covered under the warranty.

We purchased a large sectional couch and wall unit on August 11th 2019 from Ashley in Savannah, Ga. The items arrived on August 31st. Part of the wall unit was damaged and on of the moving ends of the couch was badly damaged. Both we and the delivery crew took pictures and a new delivery was scheduled. While awaiting the return delivery we purchased a mattress set for my son and a table to go with the sofa. The delivery for all items was made the third week of September. Hurricane Dorian slowed the process. The portion of the couch to be replaced was the wrong piece - sent back, the portion of the wall unit that was to be the replacement piece was damaged even worse. The mattress and box spring was damaged and our new table looked as if we purchased it from a thrift store.

I ordered a 12 inch deep FULL sized Bed In A Box mattress. The manufacturer's comments were all positive and comfort level was stated as “plush”. I was told ONE DAY BEFORE DELIVERY DATE that there were no bed in the box mattresses in stock, in store or in warehouse. I spoke with Jenna, the “office manager” and told her I was moving and needed my bed. I also questioned her as to why this was such a last minute warning!? Jenna took it upon herself to replace my mattress with an 8 inch deep mattress. I read the manufacturer’s comments and they were hardly decent. Comfort level for the replacement was “medium”. I told Jenna I want the bed I ordered. I did not get that.

Worst experience ever. Never purchase from them. Tempur-Pedic- mattress and cool topper. Notified store with less than 30 days. Told have to wait till Friday. We went to the store to be told the following. Which was never explained. Was told then the adjustable part of bed doesn’t have a trial period. Which was very misleading. Explained issue with mattress. I sweat so bad in the bed. And my my clothes stick to me. I am taking off the sheets in my sleep from the bed. Never had this with any other mattress. Not sleeping well.

I wish I could give them zero star. It's more than 1 month and our order is not delivered. After a month delivery scheduled and they didn't come :( We are going to cancel everything. Not recommended..

I agree with many of the negative reviews in regards to customer service and deliveries. We bought over Labor Day weekend, but had floors being put in so scheduled furniture to be delivered the first week of October. Received a text alert with date of delivery and was told I would get a call/text the day before we ETA. That day care and went with no call. So on the day of the scheduled delivery I called the 800 number to track the delivery. I was told that if I didn’t order online I had to call the location I purchase the furniture from. I tried that, but they weren’t open until 10. I had no idea if I needed to stay home from work and wait so at 10 I called and waited on hold only to be told my order was delayed a week. No notice, no explanation, she didn’t have any details.

In July I went into the Ashley Furniture store in Dublin, OH. I picked out two twin beds that were not in stock but were to be in within the next 2 weeks. I kept calling every few weeks and getting a different answer as to why they weren't in yet. They were finally scheduled to be delivered Oct.4th and when I went to check on the time that morning, they had canceled my delivery without even notifying me. They finally called me one hour after the scheduled delivery time to tell me my order wasn't in. Their communication was non existent and the fact that it was then going to be another month before my order would be in caused me to cancel my order at that point. Needless to say I will never be purchasing from them again.

STAY AWAY! Yes, their the stuff looks pretty, but this company should have been put out of business years ago. Everything about it is despicable. Lies, deception, and total incompetence all around. I don't have the time or energy to enumerate all the snafus, disasters, failures to perform and attempts to swindle their customers. SHAME ON YOU! Will be contacting the BBB once my fiasco with Ashley is over.

Power Recliner broke in May 2019. It is now October 2019 and recliner is still not fixed. Have been dealing with the warranty manager Herald and He continues to order the wrong parts or not order the parts at all. Likes to pass the buck and make it sound like it’s the customer's fault and now won’t even return our phone calls because we once again (3rd time) did not receive correct parts to repair the chair. We have tried to get in contact with his boss and no one can ever seem to connect us with Bill **. We called corporate and was given a contact name of Paige, left her a voicemail and still no response. So now five months we have been sitting here with a broken power recliner and no one seems to care. GO SOMEWHERE ELSE. DO NOT BUY FROM ASHLEY or FURNITURE MART!

I bought a kitchen table set and after two weeks of my purchase the wood started to turn really ugly. Ashley Furniture are poor quality made and prices are ridiculous high. Make yourself a favor and dont waste your money there.

I purchased 2 items on May 12, 2019. I received my table and chairs 7 weeks later along with a damaged coffee table in which I instructed them to leave on the truck. Today is Oct 5 2019, I still have no coffee table. I have been calling each week for the last 3 months, only to be given a runaround. I have talked to store manager, office clerks, warehouse workers etc, because all I want them to do is remove the coffee table purchase price off my Wells Fargo bill. This place is ridiculous to say the least, and furthermore the quality is quite lacking.

I stopped into an Ashley furniture because they were having a Labor Day sale, or so they advertised. I purchased a couch, loveseat, and bedroom set. Getting the furniture is another story! 5 weeks later on my scheduled delivery and after verifying my delivery both on the phone and through email... it was never loaded on the truck. Their system shows it on the way, but no. Apparently the delivery driver decided not to deliver it today. After assuring me it will be delivered by noon I get a call to reschedule it. This delivery charge was $119 and the woman on the phone tried to justify it and then assure me she was working on it, after getting nasty on the phone. You are not the customer at Ashley furniture and they have another sale this weekend. Oh and by the way my whole order isn’t in yet either, 5 weeks after I ordered it. Please keep in mind this was not a special order, it’s their main items!!

So far disappointed with 1st experience with Ashley Furniture online. Ordered a set of dining room chairs online, received an estimate for processing/shipping. No updates after sales confirmation email. Finally estimated date arrived and still no updates, so I phoned customer service and was on hold literally 20 minutes. Finally reached a rep and was advised my new estimated processing date bumped out and add’l 12 days. When I asked why no updates/notifications are sent when there’s fulfillment delays, I was told their system doesn’t support that. Then the rep said she’s communicated to her supervisors regarding this, leading me to believe it’s a large issue for online customers. I still have another 2 weeks to hopefully have my online order fulfilled, hoping they hit 2nd estimate & items arrive in satisfactory condition!

I bought this sofa because it is a manual recliner, and it was delivered March 8th, 2019, so 7 months ago. After only 2 months the cushions started deflating and now when I sit down I fall back into the backrest sitting on what feels like a board, plus the bottom is falling out in little pieces on the floor like sawdust. I called customer service because it has a year's limited warranty, and they sent a technician to evaluate the issue. Keith came out and was so rude and abrupt. After taking pictures, he said customer service would get in touch with me in 72 hours and walked out.

We bought a sofa online and when they delivered it the hardware to attach the feet was missing. The deliver company scrounged through their things and put it together but within a day the feet started to fall off and bend. We get the runaround every time we try to talk to customer service, put on hold to never be picked back up, chats ended without an answer, emails not returned or given yet another number to call. This broken NEW sofa has been sitting in my living room since July and no one can actually sit on it!!!!

I honestly can't understand how the customer service can be as bad as it is. Once they make a sale, they could care less about you. We purchased a couch through their store but prior to delivery, we saw the same couch for much less through a competitor. We asked if they would price match and they agreed. The couch was delivered and there was damage. They stated that once they sent their repair guy out to assess the damage, they would drop the price to what we agreed upon through their financing company. The tech never showed up and every time I call, I'm put on hold and then told that someone will call me back. NOBODY EVER CALLS BACK.

I bought a reclining sofa from a furniture store in Canada. They delivered it and made sure all the power was hooked up. After they left I noticed a tear on the side of the sofa. I called the store asking for a replacement sofa or my money back. Didn’t happen. I have contacted consumer affairs but that’s a waste of my time. The solution to this is send me $500 and the replacement piece of leather and I have to find someone to sew the piece on. What kind of warranty is that?? I’m am not happy with Ashley Furniture and their so called warranty.

UPDATE: September 2019. I purchased a home and was moving from the apartment. When we moved the chest out there was a big hole in the back and when we took the bed apart there were cracks in the headboard. I took pictures of all. On Monday, 9/23 I called the store. The sales person told me a supervisor would call me back within two hours. I never heard from them. I called again on 9/27 and was told a supervisor would not be able to call but they did open a case.

Turn around and run away! Seriously! Ashley has the worst customer service I have experienced in a very long time. The number that they provide you with will ring for over thirty minuets just to be picked up and then immediately hung up on you. I have called over 10 times, same thing, no luck. I had an issue with a product not being shipped on time. I attempted to call, finally found a work around to talk to a human by pretending I had an issue with my credit card. After I was able to talk to someone they informed me that their system says the product would ship at a later date but yet never sent me and email about this new information.

We bought a bed with storage drawers and it is supposed to be ready to be used. When it was delivered, there was no drawer, no support for the mattress. I went back to the store and the salesperson realized that the promotional price did not include the drawers and the mattress support. So she realized she got the order wrong. However, she offered to give us a new box spring so at least we could put the mattress on the bed. The manager did not approve. Instead, I have to pay full price for the box, delivery, and protection. I called the corporate office. Customer serviced spent long time with me on the phone to understand the problem and then said the store is franchised and there is nothing they can do and the only way for me is to go bed to the store. Well... do I want to face those jerks again?

We love the tables we ordered but one was damaged. When we opened the box the corner of the table was broken or dropped. I have spent over 7 hours on hold on the customer service line and have never gotten to talk to someone. They did email me back but they have a very slow response and the last message they sent me had nothing to do with what I asked them. I’m very dissatisfied with the customer service. I will not be shopping with them again.

I referred to Ashley Furniture for the first time ever. I usually purchase Raymour Furniture Only. I went as far as getting a Ashley store card online only to be unable to use. I referred to the store for assistance and that was time wasted as they could not honor online prices. I attempted to call customer service several times. Once finally getting them on the phone I spoke with several reps and the only solution was I could not make an online purchase using my current browser through APPLE. I had to download their store app. I did so and that was also unsuccessful. CYNTHIA a supervisor who by the way has very poor customer service skills and appeared to speak AT me in a sarcastic, rude manner directed me to complete my purchase using CHROME only. Bottom line I still have no order completed & stuck with a store credit card for this crappy company. This place is the Worse!!!

I purchased a love seat and chaise section from Ashley’s in Pineville NC. At delivery I noticed the couch looked over stuffed. I ask the delivery guy to make note of the condition. As the couch started to be used the cushions became lumpy and the casings twisted out of portion. Ashley’s sent a repairman to fix the issue. The repairman left the cushions in worse condition. He called and reported in my presence that the cushions couldn’t be repaired. No one from Ashley’s called me after his visit. I had to Pursue them. I’m supposed to be receiving a new couch however my schedule delivery never made it. I have now missed 3 days of work for this purchase and can’t get Ashley’s to resolve the issue. This will be my first and last purchase from this company! Stay clear of Ashley Furniture! I wish I would’ve read some of the review before I made my purchase.

I purchased several things from Ashley while we were remodeling our home. The upsetting experience happened when I tried to return something because my husband didn't like it. That is when I found out that "ALL SALES ARE FINAL" once it gets into your home. I was never told that I couldn't return it when I purchased it. I called the customer service to ask how I would return it and she said there is no way I can return it and I signed a contract stating that it was non returnable. I went home and I found a 8x10 sheet that I signed with one sentence in it saying that once it was in your home you could not return it.

The furniture I ordered arrived damaged twice. The second time the items also arrived dirty. The delivery person said I could just clean it off. Seriously? Clean my new furniture because your hands are dirty. The delivery people don't seem to care. When bringing your issue to the showroom they pass the buck to distribution because the showroom only handles sales (ie. they already have your money). As I customer I shouldn't have to differentiate between sales and distribution. I should have the ability to bring up my issue with someone in person and not have to spend my time following up on an issue I did not cause and already spent money on. Do yourself a favor and buy from a local (mom and pop) furniture store.

Purchased multiple pieces of furniture from the store in Daytona Beach, FL. Arrived two days ago damaged and stained. Multiple attempts at calls to the store and corporate have resulted in nothing. Not even a blanket statement saying, "We are sorry." They supposedly have a 30 day warranty but suddenly that doesn't exist. Stay away from this store.

I live in a Washington DC apartment building and ordered a Kestrel sleeper sofa. The store owner kept trying to charge us an exorbitant price at the store even though the online price was half of what they were asking and the customer service assured us that the store would accept the online price. After paying for the couch and a hefty $150 delivery fee, we were told the couch was on back order and would be here within 2-6 weeks. After calling 7 weeks later, the store workers were rude and apathetic to my complaints.

I ordered a couch on 9/8 and delivery date was scheduled for today 9/27. This week they listed a time window of 10:45 - 2:45 in the middle of my workday. Unable to take off of work, I decided to be proactive and call customer service to request a call 30 minutes prior to the delivery so I could leave work and meet them. I kept having to call back because the wait times were exhorbitant...being on hold 30 minutes or more. The customer service rep I spoke to assured me she would note to call 30 minutes prior to give me time to meet them.

My wife and I purchased a living room sectional. It cost over $2,000. The delivery was done while was in the hospital and just my wife was there. I have determined that the delivery men only set the sectional pieces down, without connecting them together so it moves. They were not locked together. Repairmen were here three times to work on the sections. The last repairman told me, "Be careful how you sit down or you might shear off the bolt in front." So, be careful how you sit, you break the sofa. Are you kidding? I am awaiting the repairs on a tear in the side of one section. I will never buy another piece of furniture from this company again.

Upon delivery of our dining room table and 6 chairs, I noticed there were small nicks in the table top and sides, chair leg, and table leg. Ashley had a technician respond a few days after I complained to customer service. According to the technician, those "defects" were normal, and he proceeded to touch them up. When I mentioned that I was concerned about the "damaged" look, and wondered what our new table would look like after being used in the future, and that I would pursue returning the entire set to Ashley, he informed us that Ashley has a "No Return" policy. I was stunned.

Formal complaints have been filed with: Better Business Bureau WA State AG Office AMEX Jesse Jones at Kiro7 Television (consumer affairs activist) as well as every social media and review site available regarding our experience. Our purchase was scheduled for delivery 23-Sep and Ashley Furniture contacted us with a delivery window as promised. My husband stayed home from work to accommodate; as he's self employed that means no earnings that day. The delivery service employed by Ashley Furniture gouged 2 holes in our drywall and scraped the staircase banister. Then unpacked and discovered a broken footboard. They called in the damaged piece for reorder, said someone would contact us and left. All the other pieces (dresser and 2 nightstands) were left where they sat, not assembled, as well as the other pieces for the bed, all left piled up in our bedroom.

I decided to make a loveseat & sofa purchase. I believed all the salesman said, both were in stock, delivery men would put old furniture on the curb. Delivery day only the love seat arrived, sofa back ordered. Love seat was missing a lot of the padding. The store gave me a gift card and credited my delivery charge. Next delivery would be between 6pm and 7pm, not during the scheduled window. I called the store and cancelling the order, and was told I would not have to pay any additional charges. Now day 11 and still waiting for my money. They picked up the love seat on time.

I purchased $3200 worth of furniture from Ashley's in TriCounty area of Cincinnati Ohio. I was originally told there would be two delivery dates and I was okay with that. First delivery was fine. I received notifications that I needed to confirm 2nd delivery. As I reviewed items 2 chest was missing from the list. I called and was told that they don't have those 2 items in stock and they don't have a date when items will come in but he confirmed date for other items was set Sept. 28th. I received notifications 9/26 that there was a change to my order. I called and spoke with manager Grant who tells me that they don't have any of my items except for 1 kids bed and my delivery date is Oct 10th and they have no idea when all the other items will come in.

In March of 2019, I purchased a dining room table. After waiting weeks for my table to arrive I thought it would makes sense that people would eat and drink at the table, right? Nice shiny finish, afraid to put anything on it! One spot of the table is bubbled after 6 months. I call customer relations and they tell me it is caused by water damage and there is no warranty. How can only ONE spot of the table be ruined by water when I have placemats and coasters? Shouldn't a dining room table have some type of sealant? I'd think! It couldn't be that the sealant wasn't properly applied to that one spot of the table. It has to be that somehow moisture got through that one spot. The last table I had lasted 10 years without problems! I'm HIGHLY upset! There were other things I wanted there but, I will absolutely never purchase anything there again!!

We bought furniture for our new house basically everything from living room to bed rooms from this store 2753 E East land Center Dr, West Covina, CA 91791. To begin with they were all over us during our shopping, asking us and helping us. But the reality started when we received delivery. Our couch came defective and scratched, also dining table same thing, even bed frames came defective and not working properly.

On August 18, 2019 I visited the Manassas VA 20109 Ashley Homestore and purchased sofa sectional, 2 side tables and 2 lamps. The store manager advised me that I should expect to receive a phone call within a week to schedule the delivery of my purchased furniture. On September 21, I had to drive 30 minutes to the Manassas Store to obtain a copy of my invoice, the customer representative at Ashley advised that my delivery was ready to schedule the delivery of my furniture. I advised the customer rep. that I had to leave once I obtained a copy of my invoice.

I purchased a kitchen table from Ashley furniture that was delivered 5 days ago. I've noticed that the sides of the table (which can be put down) do not stay straight when the table is open. I went to the store to inquire about returning the table for store credit and was told that there are no returns. It has not even been a full week! This seems absurd to me. I will never purchase from Ashley Furniture again.

Worst experience I've ever had! They are completely unprofessional and disrespectful. I ordered a couch set with a recliner. It was supposed to come with 2 love seats and a recliner. Instead they sent the wrong order TWICE. I ordered this set a month ago and I have yet to receive the right pieces. This is the SECOND time the movers came to my house with the wrong piece. I then contacted their customer service which took a good 2-3 hours, and they said the earliest shipment they could do would be in a week. Keep in mind, I'm supposed to have the couches by now. And when I asked to cancel the order, they said they wouldn't be able to because it's "already in my house".

I bought a Sofa for my mum. They came over with 2 men for a big sofa. At the front door they told me that they could not bring it to my 2nd floor apartment. The sofa can not get in the elevator but the stairway should be OK. Of course for 2 men it was not a easy job, so they took the sofa back. (My neighbor bought a piano at 4th floor, and got delivered with no problem.) Not only they made my mum very disappointed, after they refusing to deliver, Ashley still charged me for the Sofa that I did not receive. After I made phone, they refunded me the money for Sofa, but charged me the delivery fee. I called again, nobody answer me anymore. Kept on holding for more than 1 hour until I gave up. I believe Ashley can easily make a lot of money only by so call Premium Home delivery service. The problem has not solved until now and the experience is horrible.

So I had gone into the store to purchase furniture then canceled the order because I found it online a lot cheaper. My total was 1039.95. They taxed me more than the allowed 6%. I was charged 137.20. They also charged me 159.99 for delivery when I ordered online and all online orders are supposed to be free shipping and delivery. I also paid 300 upfront on the order. The rest was put on my Ashley card. I got the bill and overcharged me for taxes, they have a table on the account I returned and never credited the account the 300 I put down.

This company does not sell off the floor, and, unfortunately our delivery has been delayed many times. Now we find it will be another month before our furniture will arrive and we are expecting guests. Our salesperson is avoiding us and we are not sure of what recourse we may have. Beware of this company if you need something within a month. Also, do not buy their furniture insurance. The company they use will not honor their contract, another unfortunate experience of my daughter. Ashley Furniture has no authority in this instance, but they are aware and still sell it. I recommend avoiding this company all together.

We purchased a dining room set in July 2019. The furniture was delivered and we noticed a few scratches and nicks. The console table had a manufacturing defect which could not be fixed. 2 of the chairs were rocking back and forth and the solution was to untighten the screws that secured the front legs to the back legs. Thus making it a hazard for anyone to sit on.

We purchased over $8,000 of furniture from Ashley Furniture in PLYMOUTH Meeting, Pa. The salesperson sold us on the protection plan which they said covered everything. One of the items purchased was the Bolanburg Dining Table. Within months of our purchase the finish on the table top began to flake off. They took the table back and refinished. It’s been about a year later now and the wood is starting to bubble. I would consider this to be warping but regardless it shouldn’t bubble.

Sorry Ashley but the most important aspect when buying a dining table is construction. Every table in the store wobbled. Really? Very poor material. No, just no. Even the chairs wobbled. Going into the Manassas, Va store. Convinced us to sand and refinish the sturdy and soon to be gorgeous table we already own. Only problem I have is what to do with the money I saved. Lol! Quick note to the guy who said he spent $35,000 there and then left a negative review. Your fault!

I have an Ashley sofa set I purchased about a year and a half now and I’ve had to replace the cushions via warranty once already and now the cushions are flat again with limited use and the sofa bed inside the large sofa is sagging and touching the floor! Ashley Furniture is the poorest construction ever especially on sofas and a waste of money because I’ll have to purchase another sofa in a year because this will look terrible! Ashley needs to do a better job!!

If I could give a 0 star review I would! My boyfriend and I went to look at furniture and decided on a few items on 7/28. We went back and ordered the remaining furniture on 8/4. The sales associate we dealt with the first time put a TBD date on the original order for delivery so after our second order was put in it was scheduled to be delivered AFTER the second one. I went back up on 8/14 to confirm the delivery dates so we could coordinate our days off work to be there for the delivery people. I was given the dates (3 different ones as they were delivering items on different days because the couldn't get all at same time). 2 weeks later we received a call from their delivery department saying that the delivery dates were scheduled and different from the dates the sales associate provided me. The sales associate told me he involved his manager and they are working hard to fix it. He then called and left a voice mail confirming the new dates.

First I would like to say, I would never accept another piece of furniture from Ashley Furniture even if it giving away for free. 1) Be patience for the long hold when you call in to speak to someone. 2) Getting transferred to one too many department and agents which sometimes tell you they are unable to locate your account. 3) After waiting 6 long weeks for warranty support, finally got an appointment for a tech to make a house visit. 4) Tech call after 7pm to confirm his time for next day visit. 5) Got a call after 10am that my 12pm appointment is cancel, tech cannot make it. 6) Day off from work is lost. All I have to say, and expensive lesson learned. Thanks Ashley Furniture.

The problem: Delivery date was changed many times during a 2 month period because parts for the bed were out of stock. Dates were changed from August 6 to the 17, then to the 20, then again to the 21. The delivery date was changed again from September 8, to the 10, then to the 14, then again to the 15. Ultimately, I scheduled everything to be delivered on September 21 as it was more convenient for me. On August 21, I received the dresser and 2 night stands and a headboard that's still in the box because the other parts are out of stock. Everything was damaged. We have photos and we wrote a review on their website under my wife's name Mirand **. More importantly, what I got is an inferior quality product than the showroom model.

Paid hundreds of dollars for the "white glove delivery" that is supposed to come with "careful inspection". It was delivered when I was out and my wife signed for it. When I see the bed frame it has a massive crack (separation through the headboard frame), glue and paint stains on the railing and crack as if someone tried to fix it. Not even an hour after the delivery I called and asked Ashley (called the customer service number) to come back and replace it or at least pick it up. They refused and said I had to submit a claim with pictures and wait for an agent to get back to me. Waited two days and they finally called and would only replace the damaged part, and normally that would be fine, except in this case someone has clearly tampered with this product and tried to hide the damage and I wanted to exchange the whole thing. The sales representative said they could not do that and if I wanted to return it would a 25% charge.

Got Powered Sofa with Massage, lighted and cold cup holders from Ashley. Thought I was smart buying the extended warranty but I was wrong. The love seat stopped working in July 20th and finally got replaced on September 17, less than 2 years after purchase. Replaced with a broken love seat. Ashley tried to blame Warranty company but I knew better and finally they said they will have to get someone to come out again. It's been 3 months so far and who knows when it will get fixed. Other companies stand behind their products, Ashley does not.

First, I want to say my salesman was very pleasant and so was everyone I dealt with. My complaint is that I was told it would take 2 weeks for shipping. My recliner actually didn't come in until almost 4 weeks. On top of that no one even called me to tell me it came in, I had to call.

We have purchased Ashley furniture several times in the past 5 years. I would estimate we have spent over $35,000 in furniture over 5 years. The furniture itself, I have no complaint about. It is stylish and made with fairly good materials for a very fair price. The delivery, however is a completely other issue. Two weeks ago we purchased a bedroom set, sofa, coffee table, lamps and wall pictures. We waited around 4 hours for our delivery window. They were missing half of the items and said we were supposed to pick them up at a warehouse. That was not what we discussed in the store with the sales rep. They were also missing 2 lamps and 2 wall hangings. When calling the 800 number you can expect a 30+ minute hold and we were disconnected after about 45 minus of holding two times.

Updated on 09/17/2019: After my initial review I contacted customer service again to see if they could give me an estimated date and accommodate re-deliver because it was not my fault. Customer service got an attitude with me saying it was't their fault either. I explained that it was because they chose to partner with a company who did not perform quality assurance on their products and put their items in their stores for consumer purchase. After that she was very quiet. I asked her if she would she would feel the same way I felt if it were her. She looked further and told me the other piece of the couch would be out until 10/1/2019. This is a joke. Never again.

Based off of this experience I would give them zero stars if I could! Received the worst customer service of my life. The online orders department manager was extremely rude and even yelled at me over the phone. Truck drivers lied to the manager saying they tried contacting me for the delivery, but I was waiting around for hours and didn’t receive any phone calls. Then I’m told the only way I’d receive my order is if I pay a re-delivery fee of $100!! Why?! So that the delivery men can lie again?! & try to get even more money out of me?? Insane! Needless to say I had to cancel the order. That office is an absolute mess. They don’t care about their customers. Wont be shopping from there anymore. BUYERS BEWARE.

On July 28th I ordered 3 pieces from Ashley Furniture totaling over $1600. When the sectional was delivered on August 31st, there was a large cushion missing for the back portion of the corner chaise. I immediately phoned customer service and explained the problem of NO cushion, gave them the order number, the product information, etc. They said they would send a replacement right away. They sent NOT a cushion, but some sort of cover that was TOTALLY useless. I attempted to call them again, and could not get through after being on hold for 65 minutes.

Worst customer service experience I have ever had. We ordered furniture in March and still haven’t been corrected or fixed. The management at West Broad Street location could care less after they sell you furniture. Every time I call they are rude and a manager never returns my call. Also not to mention the furniture is poor quality.

Purchase this loveseat and sofa 4 years ago since the first month loveseat has been worn out and I have been putting on a cushion for the seat so my gluteus maximus doesn't sink in along with a back support. Now it's to the point where I need to put a board underneath the cushion I sit on. Never buy Ashley Furniture because it does not last more than a month. Such garbage and yes it's the truth I'm not kidding

My wife ordered a media center from Ashley HomeStore Online last month. When it was delivered and unpacked the first piece highly damaged in one corner. We could have lived with it has it been the only issue. Taking more pieces out we saw two more defects. We called several times, emailed, and tweeted at both the manufacturer and Ashley. We couldn't believe a company would pack a defective product like they did. After hours on hold, my wife did finally did talk to someone who promised a refund. BUT they said that they were not gonna pick up the product nor pay for its disposal! So we have a box that weighs over 50 lbs in our living room. My wife was just tied so she didn't put up a fight over them not picking it up. But WTF. This is horrible customer service. We are never going to that store again either physical or online. If I could give zero stars I would.

Bought a set of three and the cushions and back pillows failed in less than 2 months. Luckily the store we got them from took them back and credited our account. They could not even get a response from Ashley.

On 8/11/19, I was shopping at the Ashley store for all furniture needed in my new condo. They had a sale going on that weekend of 50% off everything in store. It was 7:00 PM and they closed at 9:00 PM. I asked if they would honor me the sale if I came back the next day or later that week and they agreed. I was not due to close on my condo until 8/12/19 and could not sign for any big purchase until after that. Because I was not going to have enough time to thoroughly shop the store and I wasn't able to make a purchase before closing, they agreed to let me make a $100 deposit and come back later in the week to finish shopping at with the 50% discount. This was supposedly extended just for me, but it turned out that the sale went on through the next weekend.

I ordered furniture 7/23 and was told I was going to have it in 2 weeks. After 2 weeks I called the company again and they told me the furniture will not be here for another 8 weeks as The couches were being made specifically for me and so were the tables. I waited and finally got the items today. Well let me tell you the couches were all scratched up, tables had dents and to put icing in the cake. One of the couches had A DEAD RAT inside it. I called the company and they offered me $150 back. Ridiculous!!! I took a day off from work, hired delivery people cause I did not want to use Ashley’s people as it is a rip off, and now being insulted in such a way as to being told we will give you $150 for a dead rat in your new couch in a form of give card. Joke!! Please be aware of this company... plus the couch was supposed to be black tinge and it is brown. Insane.

Warning do not use Ashley’s credit card. We purchased furniture, put it on their credit card, we paid the card off, closed the account back in 2017. Fast forward to 2019 they “charge” 538$ to the card which I thought was weird so I called the Ashley store and thought it was resolved. They said their credit card company accidentally took the “charge” as a “charge” instead of a credit. So we thought it was fixed. We received a check for 538$ and then a month goes by and they're saying they undercharged us back in 2017 in the amount of 538$ and charged our closed account! This is a nightmare. Save yourself the sanity and NEVER let them talk you into their credit card even if they say all the awesome discounts you will get!!!! We are going to continue this fight!

You cannot get through to talk to someone. The online experience was even worse as they cut me off with a "have a nice day". The product was cheap and impossible to put together correctly. If you pay to have it done they just order until the get it right. The in-store experience was just as bad. Lots of other places to give away money. Stay away.

Peeling couches and customer service. Warranty is a waste of time and money. After 2 years and a 5 year warranty we were told would cover "everything" I am told that normal wear and tear is not covered. The store gave me the run around, and corporate told me to call them. Hung up on and on told for hours with no real answers. Not even offered solutions just told that my 2 year old couches are not covered and there is nothing they can do about it. Do not purchase furniture from here. Waste of thousands of dollars.

Brought sofa bed and canceled order after 15 days. Still waiting for refund. Manager Chandler refund but never sent it through. Called three times and mysteriously call dropped. I paid cash and I feel was lied to. Very unprofessional and dishonest about money owed to me.

The set arrived not only damaged, but used. They sold me a used set of furniture, for new price, now they aren't even picking it up to fix it, I have to pay to rent a trailer to take it to their repair shop. For a first time customer, who would have come back for more, 'cause I was furnishing my whole house, they lost more money by not taking care of customers, than it would have cost them to give me a new set. Stay away from Ashley.

I ordered end tables in July. In September, I received an email regarding a survey about how much I loved my furniture. I never received it!! I have called twice and was on hold; once for 47 minutes & once for 54 minutes. When the call transferred, I was cut off. I cannot get through to them!!! AND no furniture.

Horrible service and nasty attitude.. After we closed deal with Dina, they delivered the wrong item. Non matching colors. They delivery dropped it and left, after that they came and picked it up. I've been trying to contact customer care and they are giving us the run around, the store manager always busy and doesn't return phone calls. We attempted to contact Dina, the one helped us with the sale who answered with a nasty attitude as well. This place is horrible, will never go back again. Negative reviews will be all over social media. Also will be sending an official complaint to department of Consumer Affairs.

I made an online purchase and had questions. I was unable to get anyone to ever answer the phone. I emailed to no avail. Ridiculous.. Now my barstools arrived damaged as well. I would not buy online from them. Buy from the store. No matter when you call no one ever answers and I stayed on hold an hour and half just to prove a point.

I've bought an accent cabinet to living room online. I was expecting to wait 4 weeks based on the information displayed on the website. After a week I've received a notification about a scheduled delivery and was excited first since I hadn't had to wait for a month. The item arrived on time as promised. When the delivery team assembled the cabinet I found a lot of scratches, dents, scuffs on its surface. The backside of the cabinet had a large crack. The delivery guys were trying to convince me that this product is in a good state and it is new, even though it was clear enough for me to understand that the item has been already used and it is not new.

I purchased a dining Room set from Ashley Furniture. The salesman manage to screw up the order so the 1st time it was delivered only one item was correct. So I missed work and lost a day of work And lost money. After going back to the store getting it corrected I was told it would be delivered on September 13th. After finally receiving the email it said it was gonna be delivered on the 18th so 2nd day missed from work losing more money. I've lost more money not working than the furniture is worth. So it's like paying three times the amount for the furniture that I ordered. I would not recommend buying furniture from Ashley Furniture at all and I promise you I never will.

March of 2019 I purchased this Nandero couch and ottoman from Lake Grove, NY store. I had a Ashley credit card. Needless to say I was advised that I had 5 years cleaning and product warranty with 0% interest for 5 years as well. The sales girl hounded me to buy the ottoman as well but had to open another Ashley account with Genesis but that I would have the same 0% interest for 5 years. Needless to say the couch arrived with a rip in the side but the guys called right away and customer service asked if they could send someone to repair it being that my old couch was previously removed I allowed it. Then it took 1 month to get it fixed.

Ashley Furniture is a prime example of why retail is losing out to Amazon. I did not ask Ashley Furniture to bend over backwards in providing me customer service; I simply expected the minimum amount of service anyone would expect from a company with hundreds of stores around the country. I ordered a mattress on the Ashley website, input all of my data, which came back as an error message. So I opened a new browser, tried a different credit card, only to get the same error message in reply - FOUR times. I had enough so I called customer service, used their chat feature, and called multiple stores. I spoke to real people, and not one of them was competent to order and ship a mattress directly to me. So I did what no sensible person would do, and I actually wasted my own time to drive to the store.

Completely disappointed with this company. Making a major purchase for our family is something that we take very seriously. We needed a new couch and decided upon a sectional couch at Ashley Furniture. We visited the store twice before making a final selection on 8/7/19. We paid $500 cash and put the remaining balance on our debit card. The saleswoman, Ana, was very patient as we made our selection. After we paid and were scheduling delivery we were told it would be ONE MONTH before our delivery on 9/7/19. We almost cancelled the order right then and there, we should have. We truly truly should have. One month without a couch is forever! We were patiently counting the days until our delivery date of 9/7/19.

Went to get headboard, footboard, rails and night stands on August 28th. Said all stuff in when I called the Monday before get there and no footboard. Called at 1130 am Sept 9 2019 to see if footboard came in. Made appt for noon. Still waiting for footboard to be pulled. These orders after appointments made should be pulled and staged. Brand new building down on Taylor way in Tacoma Washington. Worst customer service both times with 2 different females in the trailer.

We ordered a desk and return on July 27th and were promised 3 week delivery. I called the 800 number on August 22 and was told that our delivery would be Sept 9. Since we would not be able to be home that day I asked for a weekend delivery. I was then informed that they were in stock in town and could be delivered August 27th. No explanation was given on why they had planned on letting it sit in their warehouse for an extra unnecessary 18 days. When the delivery arrived the delivery guys were unable to attach the 2 pieces together so they took them back with them. We were then promised a delivery on Sept 3. They arrived with only 1/2 of the order and again took it back.

One of the worst experiences I have ever had buying something major for a home. I would hate to say we were lied to but after a long drawn out battle over delivery that was two and a half weeks away per them, (to the point that I ask to cancel my order they say it's going to be a 10% restocking fee I say I'll pay it so then they work it out ok we will get it there) they send me a date, time and list of what is being delivered and say, "you must let us know by 2pm if this is ok".

I bought a lift top coffee table a couple of months ago. I reached out to Ashley Furniture because my lift tops finish was coming off. First of all their customer service is horrific. I was told it would be covered. Sent everything and then was told it was not. I requested for a call back. I either did not get called back or my phone rang once and then it dropped. It was bad enough I had bought a couch a month prior my couch cushion was splitting at the seam that took 3 months of me calling for a technician to finally come out to stitch it together.

We purchased a kitchen table from Ashley a few months ago, and started seeing bulges in the table top where glasses had sat. Apparently, the wood-looking top was not, but rather a composite, and the sweat from glasses was seeping into the top, causing it to expand. We called Ashley to inform them, and they said it was not something they would cover under manufacturer or any other warranty. Who makes a kitchen table that can tolerate putting glasses on it?!?!? Needless to say, never again, Ashley.

AVOID ORDERING FROM ASHLEY ONLINE AT ALL COSTS. I recently purchased a dinette set from Ashley online. It arrived with a lot of damage. Package was busted open, metal legs have dings in them and the wood on the table is busted. It is not usable. I sent an email on the day it was delivered. The site says most emails are answered in 24 hours. Hearing nothing 4 days later, I sent another and another two days later and another two more days later. During that time, I called their toll free number on their website only to hold more than an hour each time with no answer. I am finally disputing the charge on my credit card due to defective merchandise. They are only receiving one star because a minus number was not available. I will NEVER purchase from them either online or in their box stores again. BEWARE. THE VERY WORST.

Let me start off by saying that in no way this reflects the salesperson who assisted us in Daytona. We ordered a dining room and bedroom set from Ashley Furniture in June 2019 and the wrong dining room set was inputted into the system. We then went to purchase the correct dining room set and they were not able to deliver until 3 weeks in, therefore we chose to pick up at the warehouse. After waiting for 6 hours, the table and chairs we originally purchase were not available. The staff at the warehouse were super helpful and tried to contact the person who sold us the table in Orlando. The sales rep response was that it was no longer his problem.

Ordered a bed, nothing else, because the price and look fit what we needed/wanted. Scheduled delivery was 4 weeks out. We were given a 3 hour time frame, so I had someone go sit at our house. About 1-1.5 hrs into the time frame, we get a call that our bed was not loaded on the truck due to whatever reason (they never gave a specific answer when I asked) and we needed to reschedule the delivery. I'm sure they knew this before 12:30 pm when our scheduled time frame started and definitely before 1:30-2 when they finally called to tell us. Anyways, the next delivery was 2 weeks out, unless we wanted a weekend (which we did because we would have been home ourselves), then it would be 4 weeks out.

I just want to save everyone a miserable experience from buying furniture at this place. I went into the store, located what I wanted, ordered it and then it arrived. It was the wrong color. The Customer Care said that since it was already in my house, that I could not return it and I had to deal with it. The store manager would not speak to me and the salesman basically said "too bad" to me. PLEASE, PLEASE DO NOT EVER BUY ANYTHING FROM THIS STORE! They are liars!!!!

I had very very bad experience in Ashley Furniture Bell Rd, Phoenix AZ. 25 August 2019 we went and select and purchased one rug. According to sell executive it should come 7-10 days. After 10 days I did not receive my rug or any call or any information about rug or anything from Ashley Furniture. Then today I called and asked about rug. As usual putting me on hold 10 min they replied, "it is not available and in back order and very popular, so you will get rug around 12 Oct"???? What, seriously? I have a party at home. I was expecting that rug this week and it will come after more than a month. Solution provided go again and re-select or cancel or Order. I know it’s a small thing, but this is not the way to treat customer. Sorry but I am very disappointed. Don’t know what to do.

One of the worst Ashley Furniture store and staffs that you can find. Store manager, sale manager, assistant and admin department are not professional. I don't recommend this store. I ordered couple of items on August 8th. Sales person entered the wrong code for two sofa tables. The delivery person convinced to keep the item and said they will deliver the correct item and pick the wrong item. When I reached the store, the sales manager made me to drop the wrong item in store and told me she will order the correct item. I done the same. They said they will order the correct item once I drop the wrong item within 24 hrs and call me back. One week passed, no call and I called couple of times. No proper response from the store representatives. One time got hold of the sales manager, she provided the delivery date. But no delivery happened.

I recently purchased my first home and visited Ashley Home Store in Tuscaloosa, AL. I was greeted at the door by Janiece, showed her a picture of my 'Great Room' and she assisted me with a stress free furniture purchase experience.

Since my email sent a couple days ago has not been addressed, I am sharing my frustration and dissatisfaction online for others to hopefully help others avoid a similar fate. I am extremely dissatisfied with an online order placed July 27, 2019. We ordered a couple of items from Ashley for delivery to my daughter who has recently relocated to Chicago for school. We frequented your site several times over the summer to try and plan the best time to place the order to ensure delivery during the first week of August, which is the time my daughter was moving into her new apartment. From our visits and estimated delivery times given, we thought it was best to order the end of July.

Recently PCS’D from Fort Gordon to Fort Hood and my previous Ashley Furniture bed Stearns and Foster mattress was destroyed by the moving company. No worries. The company refunded me the full price and my wife went back to Ashley’s to get a new mattress. She settled on a Tempurpedic Mattress understanding that I have lower back pain due to a bulge in my back and disc deterioration. At the time she purchased the bed I was deployed to Korea. I came home on emergency leave and after several weeks sleeping on it I couldn’t get a full night rest and had to get up several times. It was a firm mattress so when my wife purchased the bed from the local Killen Texas furniture store she was told she could return in within 90 days for a different mattress if she didn’t truly like this one. We had it only 30 days so we went to exchange it proudly.

I purchased a sofa, love seat and cocktail table. The sofa and love seat were delivered without a problem. I still haven’t received the table and have no idea when it will be delivered. They have scheduled 3 delivery days only to call back and reschedule. Lots of wasted time from work for nothing. There are too many furniture retailers to put up with this level of service. I will never do business with them again.

We purchased a new dining room table and chairs from Ashley Furniture in May. Within about two weeks we noticed the surface of the table Started chipping and flaking off. We had only used it once. We called Ashley who confirmed after having us send pictures that there was an issue (but they had never received such a complaint about this table before). They sent a technician almost 6 weeks later after we had to call and call to get status. The technician told us immediately upon arriving that there was nothing he could do and that every visit he made for this table was the same. He told us to go to the store and let them know it needed sorting.

Bought their Timberline sleigh bed because of the under storage as a wedding present for my Bride. We were gone on honeymoon. The bed arrived while we were gone. I seen the bed on Friday, put it together Sat and one side of storage was missing. Called them Monday 48hrs after seeing the bed, told them and then they say it only comes with one side so now I have a bed that looks like it's missing its 2 front teeth. They told me I only had 72hrs to return which it was within the 72hrs of us seeing the bed. They do not care about customer service nor customer satisfaction. I have disputed the charge and tell everyone don't buy from Ashley. They do not care about you being satisfied just about getting your hard earned money. Then the woman on the phone said they would sell me the other side for 80.00. Really a sad company. BUYER BEWARE. THEY DON'T CARE.

My husband and I went to Ashley Furniture in Eatontown. When entering, Fran came up to us & said the prices weren’t displayed & she’d be happy to help us price items out. We said we were on a budget so she kindly said she’d show us bedroom furniture in our price range. We walked around to a few, but nothing really caught our eye. She told us she has much nicer pieces but we’d need to up our price. We then reminded her we were strict on our budget & had to think about it. Fran then said “then maybe you should try a consignment store.” I looked at her & said, "What does that even mean?" And she said, “like a thrift shop where people sell old and used furniture maybe in your budget.” My mouth dropped. We walked out. Sorry, but how dare you. We came looking for furniture and you tell us to go to a thrift shop instead? WOW. Disrespectful.

Earlier this year I purchased the Dolante Queen Upholstered Bed by Ashley Furniture online. And I am so disappointed! The FIRST time I purchased of Ashley Furniture online was earlier this year. Got the Dolante Queen Upholstered Bed. There was a screw that I couldn't screw into the headboard. When you placed it in the little hole there was nothing to screw it into. So basically it was useless. Because I took so long to send it back I was unable to get a refund and they couldn't just send me a headboard...I was **! But that was technically my fault due to waiting so long so I wasn't that upset.

I purchased a set of coffee table on July 16th, 2019 online. Finally, after a month, the product is shipped. However, the item is damaged in transit. I tried to contact Ashley, I called them TONS OF TIME and wait for more than 30 minutes every time, NO ONE ANSWER MY PHONE!!! I also emailed them, No one replies it. The online chat is always unavailable!! What a trash company!!

Went into Ashley near my job to purchase a couch for my home that I just purchased. I walked in, no one greeted me and sales reps. just sat around and not acknowledging me. A woman with her teenage daughter is walking through the store and the sales reps are walking past me to go and assist the the woman. Not sure if they were profiling me based on my appearance or age or just didn't think I would have the money and I would be a waste of their time. Finally the manager approached me, I disregarded the lack of customer service and signed up for finance option and bought the couch. Delivery day! I was working from home that day. Delivery team set up the couch, I signed and walked them out. Two hours later when I was done working, I inspected the couch and realized there's stains, staples coming out, a corner completely damaged.

I purchased a table and chair set three weeks ago. They had to order it. Well they delivered it August 28 2019. Table had a piece missing on side. One of chairs tore so the guy took pictures. Sent them to dispatcher. He called. Said they would fix table and chair. Well today he called. Said they couldn't because the set was discontinued. The seller that sold it to us did not say it was discontinued when we paid for it. I paid 400 for set. He wouldn't even send me a marker to try fix table. He put a 100 dollars on my credit card. I will never go Ashley's Furniture no more. They lie to people..

Found a deal for Twin Mattress in Ashley furniture Website but the local store said they cannot give that rate. They suggest to order through online only. They have the product but they cannot give for the mentioned rate. Then I ordered the same through website, once placed the order the site got redirected to somewhere. Not sure order is success or NOT. After 2 hours got the confirmation email that order has been placed but no data about when it will arrive.

Spent thousands to fill our new home here. Delivery was a mess, they were missing items, wrong and damaged items. Stores don't answer calls, Headquarters refers you to customer service and customer service refers you to the store. The store still isn't answering, not even when the HQ calls them.

First, last and very bad experience with Ashley. We bought expensive dining set including delivery and full setup service. When delivery came we wasn't at home, but our babysitter let them come in and install it. When we get home found a few issues with chairs and bench. At the same day we came to Ashley to buy more furniture and discuss the issues. Next day we got a call from customers service. They let us know that they are not responsible for the "small issues" and we can fix it by ourselves. So, now we can't use properly our table and don't understand why we have to pay money for the full service and then buy some stuff or get furniture ready, and do some things by ourselves? NO Ashley anymore!!!

I have made purchase in Ashley store and delivery was suppose to be 18th July 2019. On the date I received all 4 pieces including sofa, love seat, recliner and bed in defective shape. So we decided to return it. After waiting, we phoned the customer service next day but all the response we get, "We will call you once we decide on it." Week later, I received a call saying the stuff need to be replaced and new order will arrive in another 15 days. During the call, I explained them that I order new furniture as I have big family gathering so I need it ASAP. But customer service was rude and explained that, "We have ordered new furniture for you from the manufacturer to your door. It not ours." Well, why Ashley is taking commissions if they can't take any responsibility. On top for asking compensation she denied and said, "We have order for you." Really!.

I purchased several items from the Springfield, MO store. A sofa, loveseat, mattress, bed frame, headboard and dresser. I picked up the sofa from the distribution center, took it home and as soon as I opened the box I noticed that the stuffing was coming out. The zipper was broken. On a brand new $2000 couch. Called customer service line and was told that they would have someone come out and fix it. Provided the address to my new house to ensure the replacement part was delivered to the correct address and was good to go. I just needed to call them back to set up a service appt once I received the part. Why they couldn't just set up the service appt then is beyond me.

DO NOT ORDER FROM THIS STORE! We attempted to buy a table on Saturday from the store manager, Ed, and was told they didn't have any on hand but would order the table for us and it would be in on Tuesday. We never heard from them so my husband went in today to see what was going on. We were told by the store manager that they could not order this piece and would give us the floor model. We did not want the floor model and asked for our money back which we paid for in cash.

I'm wondering if anyone actually works at Ashley customer service. My delivery was promised in 1 to 2 weeks. It gets delayed over and over. I've called and left messages, waited on hold for over 30 min, yet to get anyone to address the problem and haven’t received it. 1 more week and I'll report it to the bank and get my money back.

I will NEVER shop or recommend Ashley Furniture Store #1 (Altamonte Springs, FL). We spent over $7000.00 A total of (3) bedrooms. We were lied to about price, items being sold and delivered. We were treated with such disrespect when we just wanted resolution. We were given the runaround from store managers Jake and Adrienne, Carlos ** the regional manager never even bothered to respond to numerous texts, and e-mails. There is no customer service at all anymore! Times have truly changed. The overall experience doesn't even deserve a star but I had to in order to warn their next potential victims...Go elsewhere and spend your hard earn money.