Ashley Furniture Reviews

On November 9, 2020, we purchased a large amount of furniture totaling $15,286.18 from Ashley Homestore. The delivery date was scheduled the week of 12/22/2020 which is on our receipt and I was told the same when I called the store and spoke to a sales associate. I called the store a few days before to make sure that we were on schedule and was told that our delivery wouldn't be until Jan/Feb of 2021. We were furious at this point because we were never notified of this change. My husband went to the store and talk to the manager and he was told that we couldn't get our money back.

Ordered a sectional in July 2020, never received a call that it was ready. Finally got through to a customer service rep in January 2021 who said "oh it's been ready for a long time". Ashley delivered the sectional 3 times with the end pieces backwards. When I told them I wanted a discount for all the incompetence they said no so I told them to take the couch back. Ashley Home Store in Fredericksburg, VA manager will not call me so he had an employee call to tell me "we can't discount anything". By far the worst customer service experience I have ever experienced or even heard of. I would discourage everyone from buying at Ashley furniture.

When you buy furniture from Ashley online, they do not take your money at the time you buy it. Every 6 days until your furniture ships, they go into your payment type (in my situation it was my checking account as I used a debit card) and hold the funds. They then release them and place another hold for 6 days and this continues until your furniture ships. The probelm/s with that is that first of all, they have access to my account every 6 days, a huge exposure for error. Secondly, my bank has a daily $3000 limit on transactions to prevent theft, and on the day they go into my account and freeze the funds, I cannot purchase anything else. Who does that!!??

Purchased several items of furniture in October 2020. We understood there were delays in receiving the items. When I called last fall I was told the love seat would come in 12/23/20, sofa 12/28/20 and chair would come in 1/23/21. They asked if they could delay our delivery until all three items came in. I agreed. I called today 1/24/21 as all three items should have been in. No one contacted me. I spoke to Vanessa on the phone today for store service. She said none of the items were in and expected delivery date was 2/2/21, 2/3/21, 2/4/21 and my new delivery date was 2/15/21. I asked why no one advised us of delay. I paid cash and money could have collected interest in my account. I was told the new delivery date was subject to change.

My daughter and I both bought love seat and couch set Black Friday of 2019..Good thing was they did price match..Bad part is we have had them for only slightly over a year and they are falling apart. Padding on the footrest of the recliners is worn down where you can feel every board, one of the foot boards on the recliner totally popped off, on the arm rest of the love seat the side panel is broken, there is no support on the cushions that have been used. Will never buy from there again.

If you are trying to buy disposable furniture Ashley Furniture is the place to go. The items will last you just long enough to get them out of the 1 year warranty period. My fiance purchased a couch and a recliner from the Ashley Homestore at: 2331 Hwy K., O'Fallon, MO 63368 in October 2018. Within 2 yrs 2 of the 3 couch cushions had gone completely flat and had become uncomfortable. The Recliner was not used very often but it still fell apart in January 2021. It had been used perhaps a total of 30 times. The recliner was of especially poor quality as the seat frame had not been put together with nails or screws but with weak staples. These staples completely pulled out of the cheap wooden frame and the seat of the recliner collapsed showering the floor with broken staples and wood shavings.

We bought our furniture online and everything has been wrong. They sent us furniture and we paid for delivery and setup. They didn't set anything up. They just left it in our room in boxes. We ordered a bedroom set and they only sent half the order. We called to get a refund on $150 because they did not put everything together and they fought us tooth and nail to get it. Also our foundations were 2 different sizes. We bought a king size bed so the foundations come in 2 so they can fit through the door. We called. It took 4 weeks to come to replace it and they brought us a queen size. And took the other.

I purchased an Olsberg Sectional from Ashley Furniture showroom in South St. Louis County. Before purchasing the item, the salesperson allowed me to take home a pillow from the sectional to compare colors with existing furniture, walls, etc. The color on their showroom floor was a tan buck color. I liked the color, and purchased the item. When the sectional was delivered I noticed it was not tan at all, rather silver in color, and it didn't match my home whatsoever. I told the delivery guys the color was wrong, but when I went online to look at colors I found there is only one color offered. So I accepted delivery thinking perhaps the lighting in my home wasn't the same as the day I brought home the pillow. I then took one of the pillows off the sectional that was delivered and took it to the store for comparison. The color is way off!!

I ordered in October. I have had 5 cacelled delivery dates. Went to the store 1/16 and talked to the manager, Isreal **. He said he would call me 1/20 to let me know when my recliner will be delivered. He did not call so I called him and had to leave a voice mail. On 1/21 I called again and left a voice mail. I guess he does not answer the phone number he wrote on his card. I guess I will have to cancel my order. Israel word means nothing.

Shortly after the delivery men left, I started to put a net over the canopy and discovered that throughout the furniture there were areas where there were chips which was reported and they said that neither the warranty nor the insurance I was pressured into buying would cover the defective furniture. In addition, the prices being offered by Ashley compared to AFW are exorbitantly inflated.

I wish I could give negative stars on Ashley furniture Claims department and the Furniture itself. I'm sure by the end of this comment I will have 100,000 words unsaid but I will try to forewarn everyone of my personal experience. I purchased the Wyndahl Set of bedroom furniture on 4/27/2020, my first time ever buying from Ashley.... MISTAKE! The set plus mattress cost $$$$ which was OK for a great set that would last us years to come. BUTTT, after delivery and set up I noticed a few drawers were crooked and cabinet doors as well. Was that something I could have lived with? Sure, it wasn't too noticeable. After all, anything man made is not perfect.

I have been waiting over 6 months for a couch. The sales rep told me I would get the couch at the latest 6 weeks and that I would get updates every week. Not once have I gotten an update since I ordered the couch back in July. I still have not received my couch. I am very disappointed and would not recommend Ashley Furniture to anyone.

We purchased a chaise sofa. It looked very nice on the showroom and when it was delivered. In less than a month we could see the center cushion sagging. I immediately called and sent a picture of the sagging cushion. Unfortunately we are stuck with the sofa even though I called within the 30 day return period. You get what you pay for. I will not purchase from Ashley Furniture again.

I beg you to read this review before ever deciding to work with this company. Let me start by saying this has been (October - present) the absolute worst customer service experience I've had or will ever have in my life. GO TO ANY OTHER COMPANY BESIDES Ashley for the following reasons:

After numerous cancelations by Ashley Furniture in delivering the order- the two men-Mike ** being one of them higher than a kite and reeked of pot. Such a disgusting experience and left the mess in our room to clean up. Not what we paid $129.99 fee for!! Awful customer service-no follow up or even a return call after numerous messages to ALL departments for resolution. Don’t ever give your hard earned money to this UNPROFESSIONAL company!!!!

I talked my daughter into shopping at Ashley's Furniture in Memphis because they are a big sponsor of the Memphis Tigers. Never Again. She purchased a Recliner from store stock for Christmas. Two hours after chair was delivered she called store to let them know husband was not comfortable with seat and would like to return. They refused as it was store stock. I have egg on my face for recommending them. Never again. Do not shop at Ashley's.

I purchased a recliner chair for my mother for her birthday. After I gave it to her she told me she could feel the wood in it and there was no padding. I called customer service and they refused to do anything about it. Even though it came with a one year warranty they considered it wear and tear even though I just got it. I'm stuck with a chair I paid over $400 for and you can feel the wood in the arm rest and seat. Terrible service! I will never buy from Ashley again!!

After waiting a week longer than originally stated expected shipping, I was very disappointed to find out one of the components of the closet organizer was wrong. Instead of just replacing that component, I had to re-pack all the components, return them and not get the correct ones until they received the return and placed the new order, TOTALLY UNACCEPTABLE since upon arrival of the new system, we removed the current system assuming the order was correct. After over an hour on the phone with customer service and speaking with supervisors, we had absolutely no satisfaction with getting the issue resolved. I spent over two hours of my time re-packing the items for a 10% credit. Obviously, the customer service has no regard for someone else's time and what it actually costs the end user when problems like this arise. I will not spend another penny with Ashley Furniture.

I had to return bar stools that I bought from their online store. The experience is terrible from the beginning. The agent in the online chat gave the wrong the height of the stools and so I had to return them. I had to call 7 to 8 times after waiting for long with everyone mentioning that someone would call me up in the next 24 hrs to handle the return but no one did. Finally I had to escalate it to the supervisor (escalations dept) and they right away generated return label. Again, true to their standard of service, generated label for only 2 of them (when I had 4 to return). It was just a terrible service.

I have bought in several furniture store and my experiences with them have been very good, it is the first and last time that I buy in Ashley Furniture. I bought a bed in September and they called me 5 times to change the date. I am going now approximately at the end of December and change the bed for another and they tell me that it will be delivery on January 14 and they call me today and tell me that they had to change the delivery date just like the first bed, and worst of all, the bed is already paid, the service is horrible.

Went to Ashley Furniture in Fayetteville, NC 10/17/2020 to purchase couch, bedroom set for my 8 year old grandchild and small kitchen table. Today is January 10, 2021 and we still do not have her bedroom set complete or the couch. They deliver in November my Grandbaby's bedroom set without mirror, nightstand or bedrails, yes her bed is on the floor and just do not know what to tell this little girl anymore. We moved here in October and she really was looking forward to have her own bedroom and when we purchased her bedroom set at the store they told us 6 to 8 weeks. She was really hoping to have it by Christmas! But here we are New Year 2021 and no bedroom set.

I ordered furniture Aug 8 from the Midland TX store with assurance it would be delivered 6-8 weeks. Received different furniture 5 months later after numerous hour long calls waiting on customer service to help me. The reason was they were waiting on a bed rail. I asked for a refund so I could go get a bunk bed somewhere else. They refused to refund me. I finally said just send me a bed and dresser, which they did. Beware, they do not deliver what you want and keep your money by offering in store credit. Do not sign the no refund document. You are at their mercy after that.

This company is very bad to deal and buy from. I have had the worst experience and very bad attitude. They lie so much and the workers that they have that come to you home need to be checked. I purchase something in Oct and they did not come with it until December and had to take what I purchased back 4 times. Then when I told them that the service was bad me and my wife just could not take it anymore I had them to come get it from my home after they continued to deliver the wrong things 4 times then it sit in my basement floor for over 4 weeks and I had them to come pick it up and now it's been over a month and they still had not returned my refund of $1200 dollars.

Purchased on the Ashley furniture website and this has been one of the worst purchases I’ve ever made. Noticed several large chips in the wood on the desk when I first unpackaged it, disappointing but not a deal breaker for me. Went to put the desk together… but the package was missing the screws to attach the legs (which took Ashley TEN days to ship to me). After receiving the screws/putting the desk together noticed nearly all of the slats were uneven and incredibly poorly made. It’s to the extent I have to be careful putting a drink down on the desk because they are so uneven it will cause my glass to tip over.

I ordered a console table in September and due to COVID had to wait a few weeks which was fine. The product came in damaged twice. On the 3rd delivery finally in January, they delivered product that was in a damaged, incorrect box. I tried to refuse the shipment based on what the representative had told me to do prior to the delivery. The Ashley Furniture crew was the ones who dropped off and told me they would not allow me to refuse the shipment, signed my name on their customer signature and drove off.

HORRIBLE!! Overcharged and deceived. I would hope all stores don’t operate the same! The entire sale was built on false pretenses and dishonesty. 1. Went in for a sofa. Advised sales guy that the online price was hundreds of dollars cheaper. He said no problem. He will honor the online price. He then sold me a $600 mattress and offered me a “bundled discount” if I purchase both items. LIE! 2. When I got home and went over my invoice I noticed he didn’t give me the online price which was CHEAPER than any “discount” he claimed. So I didn’t benefit $1 from the mattress purchase! 3. He didn’t honor a 20% coupon I had because he was giving me a “bundled deal” and couldn’t add discounts. Yet I was overcharged and never received any discount by adding mattress.

They have advertised this Johan rug as 5'3# * 7'6#, but the dimensions were only 133*205 cm (4'3# * 6*7) (Note: it's still shown with incorrect dimensions in their website https://www.ashleyfurniture.com/p/johan_53_x_76_rug/R402802.html). Just to add my backstory here, I purchased 5600$ worth of home furniture from them in May and they messed up with most of my orders in delivering. First, they committed on delivering my furniture the next week and after 2 weeks when I went to to store they casually checked the system and said, it will come after 1 month. Second, the mattress protector which I was forced to purchase to have my mattress under warranty, ripped within the 2nd day. For all this bad experience, the customer service, gave a 100$ gift card, of course there was a catch that I cannot use this gift card for online products and for on-sale offers.

Two weeks after purchasing noticed broken pieces. Called and was told, "Well you accepted the order..." Complete garbage furniture. Husband tried to fix and when we turned upside down completely broken! You basically get what you pay for! I’ve bought better furniture from Target and Walmart honestly.

Do yourself a favor and do not make a mistake of purchasing anything from this furniture store. I made a bed purchase on Black Friday event in store, the salesman stated that the bed is in stock and it will be delivered to me in 2 weeks. That was actually the reason why I purchased this bed because it was in stock. Originally I wanted a cheaper bed but he said it was out of stock. Two weeks later I get a phone call that my bed has been back ordered and the original delivery changed to another estimated time of on hold for another 2 weeks. 2 weeks later they change the delivery date again to another week without even telling me. (The reason how I found out was me calling to customer service and dealing with them on the phone).

I purchased my sofas with a specific delivery day. On delivery date I received half my order. There was a problem with sofa delivery. No communication it was not being delivered. Took hours to get in touch with store because customer service couldn't answer a question. Horrible service. Ended up having to pick up sofa or I would have to wait six weeks for delivery. Sofa in warehouse. Billing is horrible. Once I received my billed I noticed an extra charge. Nobody can explain. It's now being investigated!

Placed a $2400 online order over 2 months ago. When expecting delivery I call to find out they cancelled my order "by mistake" without any notification. I had to completely re-order and start the waiting process over again. 2nd round of waiting and expecting delivery to find out they don't even have the product in the warehouse and they'll "let me know". Representatives happen to disconnect EVERY time I'm on hold. They couldn't care any less. I will never spend with the company again.

My problem with Ashley Furniture started Sept 2020. I had to file a claim with GBS the warranty company they sell to their consumers. It took me 2 1/2 months to have them resolve my warranty. I ordered a replacement couch on 11/24/2020. With an expected delivery of 12/31. I started receiving calls on 12/24. On day they would tell me I had a delay. The next day they would call to schedule. I would have to call customer service each time. This has been going on for about 10 days. Every time I call I receive different information. If I called back the same day I would get different information. Today was the worst. I received a call after I received a call yesterday to schedule my delivery. This call told me They have no ETA on when I will receive my furniture and it could take 12 weeks. I am tired of the run around with this company. They have wasted too much of my time and I still have a broken couch.

We bought a living room set only a year ago. All of the foam in the cushions have been replaced 4 times, in a year!! The service department lies to you, over and over so you have to keep calling over and over. DONT BUY ASHLEY!

I have to say when it came to cashing our enormous check there was no issue. Bought a new home in July 2020. Went to Ashley furniture in Wind Gap on August 8th. Still no furniture. They told us 12 weeks max. Believe me I understand COVID 19. I have loved ones that have had it. That is always the answer when you call why is it January 5 months later and still no furniture. Worse yet they delivered part of it and half of it was broken in the box and the poor delivery men were scared to say they could not assemble it. I just have to say as a customer be honest and from the beginning I could have had furniture a long time ago.

My chair quit working within 6 months and has taken me 9 months to reach a solution but in 3 weeks still have not received my refund. My husband's chair is now broken & warranty won't cover this issue at all. Apparently the warranty was only for the electrical parts and the fact that the seat is falling out does not qualify for a replacement. Oh yeah when I started this process the first thing I was told is "we don't do refunds" so anytime they say they will refund your money, this is a LIE!!!

Ordered queen bed middle of July 2020. Fast forward to Nov. Between the two dates bed was delivered 4 times. Four times it was wrong. Multiple phones, multiple emails. Not one email or return phone call. I ask for refund multiple times and Ashley finally said they will not refund anything, only trade out. Being retired I figured I was holding 3 aces and this was in my favor. I was going to be a sticker in their foot. I tried to be at my best but Ashley continued to blow smoke up my skirt, so to speak. I finally went to the Corp. office loaded with pictures and documents. Explained to them I was getting a refund by the end of day or else plan b was going to be implemented. By the time I returned home from meeting with a Ashley Rep. I had a email stating my refund was in process. Ten days later I received a refund check.

What is going on with Ashley Homestore?!?! I have spent thousands (likely 10s of thousands) of dollars over the years furnishing my home from this store in Albuquerque, NM. Even referring family and friends. No more!! Ordered a couch at the store back in August. Paid cash, no discount or sale. Was totally okay with the October expected delivery. October came and went, no call. I call customer service and am told mid November. November came and went, no call. I call in early December and they say 2 weeks, great! Just in time for Christmas... schedule delivery for December 19th. Got our 3 hour window and it came and went, no call. Now we can't call back until Tuesday because customer service is closed Sunday and Monday, hahaha!!! We call. They say it will be delivered December 24th, a little inconvenient, but okay, cool.

Terrible delivery experience with Ashley HomeStore. Delivery company owner is Juan **. See video here: **. They were moving very quickly and I had not had a chance to talk with him. I shouted hey to get his attention and he started yelling and stated that they were not going to deliver the couch, which we had waited SIX months for. After a heated argument in the street they did end up delivering the couch. Abysmal service. The video was caught by my Ring motion detection and unfortunately cuts off before the argument in the street.

On 10/7/20 my daughter and I went to Ashley’s Home Furniture in Colonial Heights, VA to purchase furniture. The sales rep that assisted us that night was “AP”. He was very nice and helpful! My daughter asked him when to expect delivery since her move in date was on 11/7/20. AP told us that delivery would be 4-6 wks so ordering it then would be “perfect timing.” We purchased a 5pc bedroom set, 4pc sectional, 2 end tables, ottoman, a queen size mattress and base. We were completely satisfied with the purchase AP’s help.

Shopped Ashley furniture Polaris. Changed my choice of color because “gray is in stock”. Had a delivery date scheduled. Got rid of all of my furniture. 2 days before delivery.... DELAY OF DELIVERY. 8 weeks!!!! I am so mad I could spit nails. I cancelled my order and the manager was like “ oh well.... so sorry”. Poor customer service! If it wasn’t available we should have been told. If it wasn’t available I should not have gotten a confirmation phone call and 2... yes two confirmation text.

On 9/5/2020, I placed an order for a 3 piece sectional sofa and was promised a 4-6 week delivery schedule. Four months later I still do not have a complete order. I have inquired several times with the sales, customer service, and delivery teams and they have become completely non-responsive to my inquiries. The delivery date is a moving target with a minimum wait time of another 2 months out. This is the worst service I have ever experience in my history of purchasing furniture. Meanwhile, I'm out of $1,726.58 and still no functional sofa.

I purchased a three pieces of furniture mid October 9, 2020 and was told by the sales representative I would receive my furniture November 2, 2020. I've made numerous calls and always given different dates when my furniture will be in to be delivered. I also have called the same day and was told different dates by two different representatives. I asked why I was given so many different dates and was told the system is updating every hour. Again, I called today since it's been 3 months with no furniture and was hung up on when I gave my account number. What is more annoying is each call I make I'm on hold to get a representative for at least 30 minutes. I have ordered through Ashley Furniture for the past 20 years and will never order through the company again. The customer service and furniture store is horrible. Not sure if they have new management or what is going on with the furniture store but they are going to lose a ton of business.

Ashley Furniture has been making excuses and lies for over two months about the delivery of my furniture. They schedule the date of delivery, then they never show up or call. It takes me days to contact them, to get multiple excuses and no resolution. Each month they tell me it be delivered next month. Yet, next month hasn't happened.

Please don't buy anything from here. We bought a dining table from them 4 years back with a 5 years protection plan. It was delivered to home and their technicians assembled it - in a way that nobody can disassemble it. When we tried to disassemble today, we found that in addition to screws, they have glued all the parts :(. Call their customer service, and no help. We are moving to a different house - and no way to take this table now. With terrible customer service, we will never visit their store or buy anything from these guys. Fortunately for them, Yelp does not let me rate 0.

I’m super disappointed in the store on Miramar Rd, I specifically picked a bedroom set they said they had in stock and it’s been rescheduled twice for delivery, I’ve been sleeping on the floor for a month. I believe this super bad on their behalf! That’s such bad business. You would think they would deliver the mattress at least. Never again!

Ordered furniture in Aug...Still waiting in Dec...Wait over an hour to talk to customer service...The manager in Amarillo...David has lied to us and ducked our phone calls...Do not do business with these folks.

I ordered the Bardarson 5 piece sectional order #** from Ashley Furniture store 32 in West Palm Beach, FL on 6/20/20 & was promised full delivery by 6/27. Our items were delivered in 3 intervals with the last one being on August 4th. We did not use the couch until the final piece was delivered & immediately realized that each cushion was extremely thin/lacking padding & lumpy in several areas.

I bought 2 rugs online from Ashley website. One of them was acceptable and other one was very bad quality and material not healthy for my kids to sit on it at all. I called them for return it, they said I have to ship it to their warehouse in Georgia which will cost me double of the rug's price. When I bought the items they didn't mention the location of return, they didn't post any word about the return policy. This is type of cheating and not honest with Ashley store, I tried to call and negotiate the situation with customer service but no way to help. This type of cheating and not honest behavior NO way to buy any items from them anymore and they are not recommended store at all.

I purchased a new sofa on November 24, 2020 and the sales representative told me that the delivery would be January 5. I called today to confirm the delivery date and they told me it is now January 24!!!! It is so upsetting that such a big furniture store can’t have more certainty on their inventory and availability. They just want your money and then they make you deal with the delivery delay later. Same thing happened with my dining room set. Everything was supposed to be ready December 1 and when I called on November 29 they told me the table was going to be delivered December 23. I’ve been eating in the kitchen for 20 days already. Mind you, the sales representative assures you of the dates when they’re selling the furniture in the store. Never buying from these people again.

I bought King-size Mattress and box spring/foundation in Feb 2019. I had issues with squeaking sound from the mattress and/or box spring in Dec 2019. I called customer service in Jan 2020 and I was told someone will contact me in 7-10 days. Nothing happened. Later in June 2020, I called again and they said mattress is out of warranty but box spring can be evaluated. This was quick and the person evaluated as it's bad quality box spring and needs replacement.

On Aug 27, 2020, I ordered furniture from Klopfenstein’s Homerooms Furniture dba Ashley HomeStore at 5944 Grape Road, Mishawaka, IN. I entered into a Sales Contract to purchase furniture. They gave me a contract to sign that has a date of Oct 15, 2020 for delivery, but says that the contract is open and binding forever in their favor only. So if they can’t deliver by 2026, the contract is still binding and I must wait! If I cancel anytime ever, they will keep my deposit. This is malicious and illegal. Please investigate this Franchise Owner for fraudulently cheating customers. It is December 19, 2020 and they have not delivered anything, they have not asked if I want to continuing waiting or cancel for my money back. Instead they just threaten me and trying to keep my deposit. Please help me.

Do not go to Ashley Furniture in Natomas Calif. If you expect to get your item as promised and be told the truth by management. We order a section 10/2020. Was told would be here 11/2020. 1/2 the sectional arrived and when we had to physical go into the store to deal with issue after being put on hold for 20 minutes. We were told 2nd part would be in December 2020. In December when contacted corp. The sofa was not even started and would not be here until after Christmas. We have canceled the sectional and Ashley was not even helpful theIr corp office was oh well. And the manager in Natomas was completely useless. Know when you buy Furniture from this company you're dealing with low end company.

Aug 29th, 2020 I entered into a Sales Contract with the local Ashley HomeStore (Olympia, WA)  which is owned by Southwestern Furniture Of Wisconsin, LLC, a Shell Company  Owned by Ashley Furniture CEO Todd Wanek and someone else. My delivery was stated by the sales rep. 4-6 weeks. I told the sales rep that I needed the furniture before Thanksgiving. The sales rep and Sammy the manager of financing both verbally Guaranteed delivery before Thanksgiving. I then agreed to order based on that agreement. I was told delivery date would be the second week of October.

I had an online purchase delivery scheduled for a week before Christmas from Ashley Furniture. I have done business with them since the 90's. When I hadn't heard anything regarding delivery, I called to check status only to find delivery had been split into two dates, both being several weeks after the original delivery date. No communication regarding change of date, lack of stock, etc. Ashley really needs to improve their communication to customers rather than leaving them in the dark.

I purchased two reclining sofas and a protection plan May 2019. Several months later the padding in the cushions started to shift and the sofas made a squeaking noise when reclining. Ashley replaced everything. A few months later the same thing happened and Ashley would not fix the sofas because it is after the one year store warranty and the protection plan is useless because it will not cover the cushions shifting. The cushions are stationary and not removable.

I ordered a dining table for my new home. Made sure I am there for the day for them install it. My family has no furnitures yet because this is a new home. Dining table came and after it was installed the extension did not fit well. After reporting it, they said they had to send a new one. This was on a Wednesday, but the earliest they can send another one is on the next Tuesday and they can't leave the other table until they bring the other one back. Paid $945 for this table and least they could've done was give me an earlier delivery date or keep the other one there until they bring the new one knowing that I have kids and this is a new home and I do not have any furnitures. I would never buy anything from there again and I will never recommend anyone. Look elsewhere.

Ashley Furniture is A Joke. I purchased a lift chair about 6 months or less. I purchased the warranty as well. The chair support is broken down. They had a guy who came and over stuffed it. With myself having my right hip replacement in May 2020, my left in July 2020, and emergency back surgery in Sept 2020. When the guy added the stuffing in the chair, I had no idea it would be the worse thing ever for my back. My back Spazzed out from the overstuffed chair. I’ve had to go to the doctors twice due to the extreme pain from back spasms, with this chair being overstuffed. This chair is my life line. Support is Key!!

They delivered it 2 weeks later and brought the wrong tv stand so the fireplace insert wouldn’t fit but the delivery team didn’t even try and hook it up even though I paid the $99. They didn’t one of the piers that go on the end but they brought the bridge that goes across the top.

We received delivery after 3 months of order. The bed is misaligned/faulty. Call their service desk but now they can't take it back for COVID restrictions. Why don't you tell us before delivery? If we want a refund they will take 20% of the money. If we want to get a fresh product we have to want an unlimited period. This was my first & surely last purchase from them. You're paying more money than other furniture shops but will get the worst product and worst service. Very disappointing.

We recently purchased an adjustable bed base from Ashley Homestore. We already knew what brand & model we wanted, which was good because the MANAGER who attempted to help us was pathetic. He knew nothing about the product and had to resort to calling another store for answers to our questions. Then he only sold us ONE bed base, instead of the two needed for a king bed. One of his salespeople caught it, and he came running out of the store to catch us as we were getting ready to leave.

I purchased a sofa and loveseat on September 21, 2020. I was told that due to COVID that I may not receive my delivery for up to 6 weeks. It's now mid-December and I have still not received my sofa. Now I'm being told that the new estimated delivery date is January 5, 2021. This is beyond frustrating! Three months later and I still don't know when I will receive it! I was totally misled on how long it would take! I called the corporate headquarters and still have not received a call back. This is so unacceptable. They keep telling me that this is happening to everyone and not just me???

We purchased a living room set and we noticed one of the cushions did not line up with the rest by about 3". I found a couple of screws on the floor when cleaning under the couch and assumed that something was loose and needed repair. I notified Ashley by email and got a response back that a repair person would call. This went on for weeks I would e-mail them with no response. I then called and they sent me another e-mail that someone would call. I continued to send e-mails and no response. I would not recommend them for any furniture purchase. I wish I had read their reviews before I made the purchase.

After 4+ months and 3 deliveries with damaged furniture with no assembly after paying for it, I finally assembled it myself. The agreement to purchase disallows a return due to dissatisfaction for any reason. The store screwed up the purchase and was no help in trying to correct it. The deliveries and distribution center are filled with incompetence. To be sure I am a long time customer of Ashley but that has now changed and I will never go back. Their system of communication is set up to where the customer is stuck on hold waiting for a representative or email which is returned. My sense is that they have little time left in business and bankruptcy is deserved as soon as possible. Folks do not buy here.

Their furniture is actually decent quality. Their salespeople are great. But their customer service after the sale is absolutely horrendous. They hang up on you. They ignore you. I bought a decent amount of furniture, got home same day, looked at the receipt, and realized they overcharged me. Not much but $250. The manager told me he would credit it to my card. That was about 3 months ago, still not received the credit. I called, talked to rude representatives at corporate. They promised me they would fix it. Still not credit. I called back talked to a manager at corporate, same promise, she even promised to call me back, literally nothing happened. I've now spent hours on hold waiting to talk to rude employees, months waiting for my credit. Me paying interest on the money they borrowed from me. Absolutely pathetic.

I order 5 pc sectional. I received my 2 pcs on November 29th they toll me they are making the order as custumer request means they are out of stock. Ok. Then my Next delivery got Cancel and they forgot to Call me Or text me. I Call them to see what was the problem, the guy told me my order got Cancel and it's a back order again ok. So on December 11th I finally got my 3 pcs...BUT my son sign Up the truck delivery and when I got home and set all my leaving room I notice some pillows are darker than others. Very hard to tell but yes different color.

I went shopping in early August 2020 for a new living room furniture. I purchased two couches, a coffee table and a side table. They said it would be delivered within 12 weeks. It is now right before Christmas 2020, and I called to check on the status and they said it might be some time in March 2021 before they can deliver it. They are not even sure if that could be a delivery date. Meanwhile they took full payment back in August of 2020. I'm now seeing all these other negative reviews. I plan to go there tomorrow and demand full reimbursement period. Fortunately I paid by credit card and if they refuse to go full reimbursement I will dispute the charge on my credit card. There's something fishy with this company. I'm just putting this out here so that you will know. Buyer beware!

I bought an expensive double power recliner from the Reno store and purchased the extended warranty. Half the recliner stopped working back in August, I called the store and was told to call GBS and file a claim which I did. Here it is December and the chair is still not fixed. When I called the store to complain they told me “it’s not their problem.” I asked if they stood behind what they sold and was told “in this case, no.” Be warned, Ashley does not stand behind the products or services they sell!!

I am frustrated, upset & disappointed in Ashley Furniture to say the least. I ordered $1400 worth of furniture, half was delivered & half was shipped. My nightstand was damaged during shipping & they wont fix or replace it unless I pay to ship it back or go to the Salvation Army & get a donation receipt & send it in during a global pandemic. Now I am stuck with a broken nightstand. I would like to return everything I bought from them because they refuse to take care of their customers. They wont let me do that either. What a horrible way to treat customers. I now see many other bad reviews & wish I would have read them previous to my purchase. I sat on hold multiple times & was hung up on. I've sent pictures of the damage by email. I would not recommend them to anyone. I will never buy anything from them again. I wish I would have shopped elsewhere!

Updated on 12/21/2020: THIS IS PART 2 OF MY ORIGINAL REVIEW. I have been waiting for 3 months for my bed frame part, today I called and I was told that I have to wait another month, until Jan. 11, 2021. The agent did not care when I told her that we have been sleeping on the floor and told me that NO ONE IN THIS COMPANY WILL DO ANYTHING FOR ME. The best part is when I asked to speak with a supervisor she refused. Those guys do not understand that I am will get poor because of the bed frame nor they will get rich. It is the way you deal with your customers that will leave a long-lasting relation and business. I just filed a complaint with BBB.

Do you love waiting on hold ALL DAY LONG? Do you love being passed between different customer service reps without notice only to have someone else picking up the phone and asking how they can help? Do you love being lied to? Do you love your scheduled delivery being canceled more than 10 times each with a phone call on the day of the delivery? Do you love a different part of your order being "missing" every time and therefore rendering the order undeliverable? Then Ashely Furniture is the place for you! Months on months of waiting for our bedframe to arrive only to deal with all of these issues. No one seems to be able to answer simple questions about my order. No cares whether or not they're helping.

Ashley store has the worst customer service I have experienced in my whole life. I paid for "premium delivery," and they did not put all screws in the TV stand. Just one person tried to help me after talking for about an hour with different people on the phone. It went to the point that they won't go back to your home to fix their own mess without a big fight (putting furniture with missing parts is common in them so make sure you inspect your furniture really well before sign any paper). The quality of the furniture they sell in their own store is ok but way overpriced, the customer service after they do sell the furniture is completely bad and unacceptable. I prefer to buy in any other store where sell Ashley product (overpriced) furniture but with a lot better customer service than from Ashley.

I purchased a living room set back in July 2020. Was told that it would be shipped within 30 days. Am now at 6months and still receiving the run around every time I make contact with them.. They have refused to put me in contact with the CEO Todd Wanek. They just keep telling me that they are short on staff and pushing it out Another month... Still no furniture... This company was fine with taking my money.. Word of advice to whomever is interested. Even if the furniture costs a little bit more GO to a different company that truly values their customers!!!

I paid over $2500 and have to replace it without any help from Ashley or the manufacturer. They told me I misused the furniture but all I do is recline and fall asleep on it. I don't understand how that is misuse. I'm told it was not made to sleep but who doesnt fall asleep when in a reclined position. VERY VERY disappointed and will NEVER purchase another piece of furniture from Ashley or Austere EVER again!!

I purchased a sectional couch two months ago (October 2020), I knew there was a delay due to Covid-19 but they said I would have my couch by November 13th. The delivery team showed up with only 1/3 of my couch... They said the other 2/3 of my sectional was backordered. For two weeks no one could give me an answer on when the rest of my couch would come.... Extremely frustrating.

We will NEVER buy from Ashely Furniture EVER AGAIN. As I proceed to the BBB to complain I see they have an F rating with the BBB and all the complaints are pretty much exactly what we are dealing with. We bought a couch and recliner. Delivered Friday. The couch is damaged and the recliner we never took out of the box. We were told we had to call the delivery company to pick our selves so we did. We were told the furniture would be picked up two days later, never was and no phone call.

Failed to Fulfil my order as promised. Manager is RUDE and a BULLY. He forced me to select a different set (if I wanted furniture to sit on in my new house). The loveseat arrived damaged and I had to take a video to prove it the day AFTER delivery.

I purchased a sofa online that was in stock on Nov 1st, we are in a pandemic so I was surprised, but not massively surprised, to see a delivery date of Dec 1st. On Nov 24th, I received a message stating that they would not be able to make the Dec 1st delivery and to please call and schedule a new delivery date. I called the number left in the message and spoke with a female who said that the soonest they could deliver was Dec 18th. I questioned why it would take so long to deliver when the item was arriving at the warehouse on Dec 1st, she said that it was not my fault for the back order and she would message the warehouse to deliver my sofa between Dec 2nd - 4th.

I purchased a bed and two mattresses from Ashley Furniture. My overall experience was excellent. The sales rep I worked with was very efficient and helpful in making my virtual purchase, and he sent me everything I needed to sign and send back. The items themselves were great quality, exactly as described, and I am very happy with them.

We found the living room set we both loved at a price we could afford through good financing at an affordable rate. The selection was amazing, something for every taste and budget. I highly recommend a visit!

Bought a recliner couch & loveseat there a couple of years ago. We use the couch the most & the cushioning is already gone where as my old couch lasted for many years. Delivery was very pricey & service package does not cover my problem.

This was my first time in this store. Very friendly greeting upon entry. The sales associate explained the current sales. As we browsed we were periodically asked if we needed any assistance. I was impressed w/ the size of the store. How each style was housed in similar sections. What made the store stand out was a sales associate Arlene (North Hills, PA). She was very friendly, knowledgeable and patient. To make a long story short she is the reason we'll be returning back for future purchases.

I went to 2 different stores. In the first one they treat us like it doesn't worst to spend time in helping us. Most of the furniture is too big or too rustic. All the same. To me the price didn't match the quality. That something is sturdy doesn't mean it's good quality.

Finally, my order was delivered earlier today 12/14/2020. It was in a good shape and I like it a lot. Ashley has nice furniture and I Hope if they can keep up with the delivery date, so people can be satisfied with the experience as they satisfied with the quality of furniture.

I want to share my personal experience with you about mattresses. Ashley Furniture Store has some of the most comfortable bedding I ever laid down on. I'm completely sold on it. The kitchen/dining room sets are sooo beautiful! I was very impressed with all their furniture, from floor rugs to pictures, from coffee tables to lighting, from book shelves to recliner chairs. They have it all! They are very helpful with working with you within "your" budget.

The quality of the products is higher than the cost of the materials you purchase especially now with all the sales going on. I even had a friend decide to buy from them instead of another furniture store because of quality of product with a great price.

I love Ashley Furniture store because they give you constant updates on their furniture in stock and sales. There is always something new to review in their department store. Their furniture has many styles to choose from. I am very interested in their living room and bedroom offers. The cost is a little high but if you want great value then you must pay for what is going to last for years until you decide you want to redecorate your home. There are so many colors and options to your taste. You will probably stay in their store all day.

When I searched for "toddler bed" on their site, options came up so I selected an item based on the only picture available which showed an entire bed. When the product arrived, it was just a miserable canopy for the same price range as an actual toddler bed, which I do not have. They refused a return with shipping refunded even though THEY MISADVERTISED AND MISLEAD CUSTOMERS. Poor, poor, horrible customer service. I would never recommend purchasing from this company, will never again, and will highly publicize that no one else should either!!!

Is this the type of product you sell to your customers?? When I called to inquire about the service contract, I learned that it had expired in 2019. I was told by the sales associate when I purchased my living room furniture from Ashley’s that it was pure leather and that I would have a 5 year warranty. Earlier in the year, I began to notice fading and peeling in the back and sides of the cushions. (As shown below). I was assured by the sales person that I had a complete 5 year warranty on this piece of furniture.

I am very disappointed with the in store sales woman that sold me furniture (can’t even say “my furniture” because it’s been near four months and I still have not received). When I purchased the furniture on July 19th I stressed how important it was I receive the furniture before September 1 because I was having a Woman’s Retreat at my house. She said I would receive it August 29th. When August 29th came I called the shipping department. They said I wouldn’t receive until the beginning of November. If I hadn’t been tired of looking for furniture I would have cancelled It. Instead I am still waiting for the furniture to arrive. Today is November 12th and their shipping Dept said last week it should be here on the 17th. So here’s to hoping!!! The reason I gave an overall satisfaction 3 not a 1 is I ordered something online and got it on time.

The choices of good quality furniture are abundant. There were varieties from country style to new age style. I like that I can pick and chose my own style and have lots of options within that particular style. Prices are fair. Store is clean and professional staff are available to assist at any time.

Ordered furniture Sept. 8. Said it would be 8 weeks or so. Still waiting. Every time you text the salesman he never gets back with us or tries to contact us. Customer service sucks. Said that is what they were good at "customer service" but I am still waiting to see what they call customer service. Got a 40% off coupon in mail a week later but the salesman said we got a better deal paying what we did. Ha ha. Seems like every couple of weeks they could notify us on the status on our order good or bad. It's only $2000 but a phone call every once in a while would be nice.

Purchase a couch in June and was on back order and would be delivered in August which was fine then was informed only the chaise part of the couch was available which we took delivery of. Then in September the remaining portion was delivered however the brackets that hold one of the arms on were wrong. Delivery person said they would order parts they never did, call Ashley they show no record of the parts being ordered, they sent out someone to fix the couch who told us he would have to order parts, that was the first week of October, still do not have the parts.

I had no trouble getting financed with Ashley. The payments were very reasonable. The furniture was great. The problem we had was getting the furniture to the store we bought it from. It took way too long because of shortage of trees, I think it was, in the mid-west.

From a distance, the furniture looks good, as the pieces do on the TV ad. When you get closer, however, the quality of construction is mediocre at best, and outright shoddy at worst, especially for the prices. The sales people, when we went, were pushy and intrusive. It was not a pleasant experience, and we left after making only one circuit of the store.

The store's layout made it easy for me to see furniture suites and imagine how they'd look in my home. Sales personnel were knowledgeable about furniture styles, which helped me decide the match for my current decor. I plan to return to Ashley Furniture for my next room designing project.

I got a mattress and got it delivered on the 1st of November, came in a box and was defective with a huge lump in the middle and stitches coming out... I called them to report the problem and gave me the roundabout so that I had to call multiple times, because they never called me back when they said they would. Finally got an appointment for a technician to come back check the mattress, it only took about 3 weeks to get it and he just left, and now he said maybe it will take another 2 weeks for them to answer my complaint. Almost a month and I only slept ONCE in that bed because my wife and I woke up with a really bad pain in our necks... The WORST experience EVER... Be warned and DO NOT buy mattresses from them, you will expend almost a month trying to get it returned.

In November of 2019 my husband and I purchased a sectional from Ashley Furniture. The couch was delivered damaged. When I asked to refuse delivery because of obvious delivery damage, the delivery team informed me that it was not their problem and I would have to take any issues with the product up with the store. They would not allow me to refuse delivery. This should have been the first indication of my experience with Ashley Furniture. I immediately took this to the store. My salesperson informed me that she would have to wait for the return and replacement to be processed and that she would follow back up with updates accordingly. I was assured that there was a one-year warranty on the couch for all things and that we would be taken care of with no problems.

I was looking for a modular sofa because I have a very unusual open space room. I looked a lot online and at different stores but could not find what I wanted or would fit, until I walked into Ashley. It was flexible enough to fit my space and the pieces were reasonably priced and incredibly comfortable. So much so that I now fall asleep on the couch! And the warranty is excellent, and the cleaning supplies given with the couch all work well.

Their showroom is beautiful, but what they ship to you leaves much to be desired. I personally will never shop there again. Do not trust them or their warranties. Check with BBB before you buy there.

I shopped here years ago and bought a couch that didn’t hold up very long. Went to their store and they actually had a display showing the inner workings of a couch. You could see for yourself how poorly made it was. Now I shop at one of their competitors and have furniture that has lasted for years.

Don't buy from here. My couch lasted 2 years they sent out a tech to fix the supports. The fix lasted 3 weeks and I'm back to a broken couch. They said there's nothing they can do. $1800 sectional and the back support broke just sitting on it .. And I'm 191 lbs so a couch should support me. They do not stand by their products or warranty.

Purchased adjustable bed and frame and furniture in October at Mt Juliet store.. It was delivered damaged and after 8 delivery tries we still do not have it.. I recommend not to buy anything from them as they are poorly run franchise owned by Chad Spencer.. Terrible service.. We tried to get issue addressed but they are they are a franchise so no corporate responsibility... Again I have never dealt with such a disorganized store.

Ashley furniture was my last furniture store to visit. Looked at different stores and really couldn’t find what we were looking for. Ashley had what we were looking for. We had a great sales women Who had knowledge and patience in dealing with a desperate family! We found the dining room that both of us liked. We also found a bedroom set that we didn’t have on list. Ashley’s has a great selection to choose from. We are glad we found Ashley’s Furniture store.

We were looking for a king size adjustable air mattress bed and found out the price was for one was almost equal to buying a new car. The employees were knowledgeable and friendly, but the costs are too high.

There are three things that make Ashley Furniture the number one furniture store for me. Ashley Furniture has a wonderful, unparalleled level of customer service! From the time you step into their stores you are made to feel like a priority and very appreciated. Your every need is met, thoroughly. Their pricing is very competitive and allows for a wide cross section of income brackets to be able to purchase. Lastly, Ashley Furniture provides you with a variety of up-to-date, modern and trendy furniture. The quality is tops as well, always providing you with strong, sturdy and durable furniture.

I purchased my sectional 9/26. Was told due to the pandemic it could take 6 weeks to deliver. Meaning 1st or 2nd week of November, I was okay with that but those weeks are now gone and a customer service number (no help) or young back to the store delivery will now be 1st week of December, we will see. If no furniture by 1st week of December, I'm going to the BBB. And request my money back.

Such a poor customer service and no communication, I supposed to received my order on 1st of Nov 2020, did not get, no communication from Ashley customer services, called them and they gave me new date 17th of Nov, still did not get it, no communication from them again, I called them again and they gave me new date of 23rd of Nov, same thing happened, now I am trying to call Store in Vaughan near highway 400, they are not picking up phone, left a voice mail and messages to sales rep, nobody bothered to call me back. Delivery team unable to provide me any date. Such a poor customer service from such a big brand/name. Will never buy anything from them again. Spent almost 10k sitting in my house without having sofas and bed sets.

Nice store layout, Good brand name products w/ a decent of styles, colors and selection. Delivery cost a tad high and time frame of delivery was slower than expected since it was in stock and we were there on a Monday. Sales associate needs to have Customer 101 training.

I had been searching for black bar chairs. I just ordered them from Ashley Furniture. They are just what I had been searching for. The sales person couldn't have been more helpful. I would definitely go there again.

I love Ashley Furniture. They always great looking and affordable furniture and the salespeople are always friendly and helpful. They have lots of convenient locations and the outlet store is also a great place to shop if you are looking for a bargain on quality furniture.

On October 3, 2020 I purchased a bed for my daughter. The sale associate quoted me estimated delivery date for the Week of November 17. Ashley changed my date until November 30. The delivery date changed again to January 2021. In the meantime, my daughter does not have a bed to sleep in. When asked for refund, Ashley will not refund after 72 hours. If I would have known that I would not receive my expensive purchase around of the expected delivery date, I would never have purchased! I have to purchase a lot of furniture for my new home, however, I will never do business with Ashley Furniture again. That is unfortunate since I have been a customer of theirs for the past 8 years buying a lot of furniture. Furniture Row has always been a good alternative and will get my future purchases.

I am a first time customer of Ashley Furniture HomeStores 1919 Jonesboro Rd. McDonough, GA 30253. I was extremely satisfied with my sales person on November 21, 2020. Tonight when I called the store the phone was answered with "What the hell do you want"! I had to ask several times, "Was this Ashley Furniture?" The lady told me to hold on and never put the phone on hold. She spoke to someone then said "Yes, this is, I'm sorry". I was completely taken off guard from the beginning. I was calling because I could purchase my furniture online from their website at a lower price and better financing plans.

It is a very pleasant place to shop! I was greeted promptly but not overbearing. The salespeople are very knowledgeable and just so nice. Not pushy at all, and they do not badmouth their competitors. I will refer and continue to shop with them.

Ashley Furniture is reasonably priced and mid-range quality. This is a store everyone can afford. I do wish there were more stores in my area. The quality does compare with RC Willey and Becks. I prefer shopping at Ashley's and if they have what I want I will buy from them.

Very helpful and knowledgeable. Understood my needs and inventory was what I expected. Also reasonably priced. The quality of the inventory was better than most and sales staff was attentive to my needs.

I had an issue with dining chairs I purchased online. The image was deceptive as to the depth of the seat cushion and had to return them. Several calls to customer service bumped up to supervisors, very frustrating. Horrible customer service.

The salesman was great but that's where it ended. A recliner had the foot rest crooked & I called the next day after delivery to report it. I requested a new one & was told they couldn't do that. They had to try to repair it first. I wasn't happy about having to accept a repaired chair when I paid for new. So I had to deal with an outside contracted repairman that scheduled a day & time & never showed up. I had to call him again & he finally showed up at 7pm when he had told me 10am. Nobody wants to wait all day. It wasn't repairable & still I couldn't get a new one. They ordered a new footrest mechanism. Then again, I had to wait & wait for the guy to show up to repair it. I've only had this furniture a year & now I see that the leg on one of my chairs is split. A BAD split. Mind you, I live alone with very little company. That chair has been sat in maybe 4 or 5 times. And not by heavy people. So disappointed in the quality I paid for.

The last time I shopped Ashley I found furniture that I really loved and purchased they were so diversified and their prices and sales were excellent. I window shop there often for the next time I need furniture. The quality of service was excellent. Their display of furniture was wonderful and exciting to the eye. Thank you Ashley.

I purchased an entire living room set on July 10, 2020 with a delivery date in 3 months. After that date in October passed we were given a date of November 27th. Got a call today saying JANUARY 12, 2021. I could have ordered custom furniture in that time. Very very VERY disappointed and frustrated. We did get a full refund from them today but they had our money for almost 5 months, interest free, and zero results from it. Very dissatisfied. If you want furniture in a reasonable amount of time, this is not the place for you.

I never ever write bad reviews, but this experience has been mind blowing in the worse way. We ordered and paid for our furniture on July 17. It was finally delivered on November 19 of weeks of telling us it was coming in. Then, we sit in the chair for the first time, it fell in. Nothing was broken, they had not nailed the bottom in (nails aren't even through the wood, it just did not get nailed in. I call immediately, first, the girl wouldn't give any update on when we would hear or what we would be told, etc. My husband called her back and asked for a date and she said send pictures to an email and she would call back immediately. So we did. She called back and then said someone would call. Monday comes, no call. I call today, and instead of looking at my order, they give me the technician area's phone number and said they would have information now.

I am shocked that Ashley Furniture remains open. From absolutely horrible customer service and extremely low quality products.. Buyer beware. There are many furniture companies out there. Choose any other but Ashley.

Ordered a section and a hide-a-bed coach back in June. Keep telling me it is coming it is coming then keep pushing the date back. Finally told the sectional would be in on 11/21 but they only delivered 1/3 of the sectional, now telling me December. HORRIBLE company! don't buy from here unless you can leave the store with what you bought.

If you want a great price on new furniture at a reduced cost go to Ashley Discount Center in Gray TN. I picked up a leather power recliner for $599.00. I was also able to use my PayPal credit card which saved me 5%. The only detractor is no delivery. Everyone was very pleasant I will shop there again. It looks like they have everything the retail store has but at a discounted price.

This is my first time buying in Ashley. We get a sofa. The person who attended us was very nice and gives us very good prices so we looking forward to try our new sofa. The only concern that we have is the delivery time is almost 3 weeks.

I purchased a leather match sofa and loveseat and within 15 months the brown faded plus the legs in show room was wood square. The legs of mines is plastic. They have very shady practices. They have a lot of choices but be careful and check your furniture to make sure it is actually what you ordered...

I had heard really bad things about this furniture. I know this is maybe too soon to tell but I bought a recliner and a couch 7 mos ago. It gets a fair amount of use- especially the recliner. So far it looks really good. The upholstery is great. All you do is clean it with a damp cloth and spots and cat fur come right off. No mechanical problems YET. I’m hoping that maybe I got something decent from them.

Store staff were helpful and understanding their products. They make it easy to shop in Store. I have also seen people been help in many ways during their shopping such as applying financial credit. Staff were very welcoming by greeting customers at the front door. Bathroom were very clean and sanitized.

Quality furniture. Still have furniture from 20 years ago, still look new, compared to other store after 20 years wear and tear, chair arm riggady or came apart, chair cushions flatten within a year and/pr discoloration in material. I trust Ashley and I'll NEVER buy another brand.

Ashley Furniture Store I visited had a limited selection. The furniture seemed directed to a older generation. Everything seemed plain and dated. While I did look online and found a slightly better selection I was disappointed with the store in my neighborhood. The sales help were non-existent. Didn’t have one person ask if I needed any assistance.

Good selection of furniture even though the actual store was smaller than most chain stores. The customer service was excellent and very professional. Very good prices and quality. Delivery options and timeliness of delivery was also very good.

I have been shopping at Ashley furniture for the past 25 years because I like the quality of their furniture and how long it lasts. When I was younger I couldn't afford to buy furniture of this quality so I shopped at stores like Value City and the pleather would wear within a year. Also the wood chipped much faster. As you get older you don't want to have to replace your furniture as frequently so you want to purchase something more durable. To this day I tell all my friends who come over and compliment me on my furniture, how satisfied I am with the quality of my furniture and I would recommend them to anybody!

The branches are in out of the way locations. The quality is nice. I found their sales reps knowledgeable. Their delivery service is on time. Their customer service and insurance program are lousy so if you dont expect to need that then it's excellent. Esp you can wait for sales and discounts can be negotiated.

For anyone contemplating purchasing from Ashley's Furniture in Bend, OR I would HIGHLY recommend NOT doing it! Last night, while trying to go to bed, our cat Sloan was playing around with our other cat Wilson. He ran under the recliner and was then caught in the actuator. His fur AND skin was pulled in and we could NOT get him out. My husband, John, had to take apart the motor and remove it from the chair (all while Sloan was still attached to it). The gap on the actuator is much larger than it should be, about 3x wider than that of other manufacturers, which can allow for a small animal or finger/toe to get stuck in it and cause serious harm.

I would give 0 stars if I could. (I’ll try to be as concise as possible.) I ordered a couch, 2 desks, a bookcase, 2 desk chairs, a 5 piece sectional and an ottoman at end of July 2020. Was told by and given in writing, by the sales girl, that delivery date would be 9/3/20 for the couch and that the bookcase and desks were in stock and could be delivered within the next 2 weeks, but we decided to wait and have the whole order delivered on the same date. Date came and went and no delivery and no contact. We contacted store and spoke with assist. Mgr, Buddy, who was rude and stated that they don’t give delivery dates and they are telling everyone 6-8 weeks and we are in that time window and would just have to wait.

Salesperson was professional and thoughtful and attentive and helpful and followed up and delivery was timely and professional - good and good and good. Store was clean and inviting with a lot of selection and price points.

I bought a complete living room suit from our local Ashley store and in just a little over one year all the furniture is falling apart. I have one piece with seams coming apart and 2 others with bolts breaking off.

Great product for a reasonable price. When you enter the store the sales person allows you time to look at items of your interest. Ashley's makes quality furniture that last a lifetime. There were plenty of selections to choose from and the sales person was very helpful and knowledgeable.

Ashley Furniture is always a good price on fair quality furniture. The store is always clean and the staff friendly and helpful. If you have questions they are eager to explain or follow up on finding out. Always a pleasure to do business and quick to correct any issues, I would recommend my friends check them out.

Purchased furniture in August. Received sofa loveseat November 20th... Received wrong ones sofa and loveseat are reversed. Still waiting on my bed. Try and contact them. You will be on hold for one and a half hour.

Paid cash for over $3500 worth of furniture in early September with a promised delivery by the first week of October. Called back in early October and was told it was pushed back to third week of October. Waited and then called again (because no one from Ashley's ever calls you), and the date was pushed back to the first week of November "guaranteed!" Now we are at the third week of November and they tell us it will be here by the Wednesday before Thanksgiving. We will see. I would rather have them tell me it would be 6 months and arrive 1 month early than to tell me it will be 1 month and it arrive 4 months late.

Do not buy from this company. We had a couch and sectional, as well as a master bed purchased. The delivery company damaged both the couch and the sectional, and left a mess in our bedroom because the delivery company didn't know how to put the bed together. They also damaged our walls in the process of bringing the sectional to the basement. Two and a half hour wait times for customer service led us to having another bed delivered without all the parts. The third attempt was unsuccessful as well as the company showed up and didn't bring part of the bed, said they would come back and never did. Then they closed our order. After several attempts at resolving it and trips to the store, we finally got a successful bed delivery. You can call the store for delivery problems but they will tell you that they have no control over the delivery company. Now we are trying to return an item and we can't even get through to return it. DO NOT buy from this company!

I purchased a recliner on September 5 for delivery in 3 to 4 weeks. Before I left the store it was delayed another 3 weeks. The Middle of October I got a call that my recliner was in and ready for delivery which was scheduled the end of Oct. The week before delivery I got another call that they no longer had my chair for delivery and that it was delayed till Dec 4. I was not happy so they approved an additional 20% discount. 2 weeks went by and no credit so I called Ashley who took 3 days to get back to me and told me I had to call the store that I purchased it from. I called the store numerous times and finally got ahold of a person who told me they they didn't want to honor the 20% discount. It's now been 3 and a half months and no chair, and maybe a refund. I would not trust or shop at any Ashley stores if they were the last business on earth. So very disappointed and unhappy with their lack of business ethic.

I have been getting at Ashley Furniture for a few years now and every time I get anything from Ashley it is very well-made, very well-maintained, very beautiful. I think everyone should get furniture from Ashley. Great prices. Friendly people. Can't go wrong with Ashley.

I love the furniture here. It’s durable which is good when you have kids and pets! They have an excellent warranty that also covers damage from children, pets, etc. The only issue I have is how expensive it can be.

The salespeople are always informative without being pushy. The store is always a relaxing atmosphere, and at least my local store has coffee for customers. The delivery fee is reasonable and have always been on time.

Ashley's furniture is known to be good Quality 100% Leather. Honestly I wouldn't recommend buying Leather Couches, Disappointed Spending so much money for Couches that lasted less than a year. I felt so comfortable spending so much money was because Ashley's was known to have good Quality furniture. Never buying their Fake Leather couches that started pilling of, had the worsted experience. I was so embarrassed to have house guests over. Not happy And don't recommend it.

I purchased a dining table, four chairs and two accent chairs on 10/16/20 at Ashley Furniture in Fresno, CA. I received a text of the delivery time which was scheduled for 11/18/20. The time frame was 12-4 p.m. I received a text that had an earlier delivery time than I was given. I had someone ready to meet the delivery guys when I got notification that they were on their way. The person who was to meet them showed up within minutes but delivery guys didn't show. I tried calling the driver and his message was "Py phone is broken. Leave a message".

I have been contacting this company for a claiming on damage on my Leather sofa set and They have been playing with my claim. I do not recommend at all to buy any piece from this store. Very Bad after market service.

I ordered three items of furniture in early Sept 2020. I was told that there would be a 4 to 6 week delay on one of the items that I was willing to accept at the time. After hearing absolutely nothing for almost one month, I called to see if I could possibly get an ETA on my purchase. I was given a date about another two weeks out. I arranged to take off work the day of the delivery and nobody showed up or contacted me. When I called, they told me my order wasn't ready and promised me another date. This time, they did at least call me and gave me yet another date with one of the three items back ordered. Each time they told me there was an inventory problem it was for a different piece of furniture. I was supposed to receive 2 of the 3 items.

I would not go to Ashley furniture if it was free. I bought $6000 worth of furniture in September and it was delivered in October. After they left, I noticed that my sofa cushion got ripped with a box cutter during assembly And my recliner frame is bent and needs replacing. I cannot get anyone to come to my home for a replacement for even an assessment despite five or six phone calls and repeated contact with my sales manager. I am going to dispute it on American Express until it’s fixed. Terrible terrible service.

This store has quality branded. And honesty. Cleanliness. Best store asleep my experience. Please visit once. Best best. This store has unique furniture and unique product. They have many branches and they are very old to the market.

I found a couch I really liked and ordered. Was told it would come in 2 weeks later. Still waiting after 1.5 months. Was told it was coming in after 4 weeks of waiting and unfortunately the associate told a lie, I sold my other couch and now have no couch and am still waiting with nothing to sit on. Can't cancel because of stocking fee. Maybe they should step up and at least offer a discount. Not at all happy.

The first person who approached us had no experience. Couldn’t answer our questions. Then an experience swooped in. I liked the fact that our daughter knew that we could ask for online price instead of higher in store price. But somehow that doesn’t seem right.

I love Ashley Furniture stores. The prices and shipping can be relatively expensive at times. Their selection seems to be discontinued pretty quickly and can be hard to get when trying to purchase from other stores.

This is the worst experience I ever had. I ordered a bedroom set online in April which I did not get until the end of July. The quality is very poor not worth a penny. Once it was delivered within 2 months the bedframe broke. Customer service is absolutely useless. I was yelled at by agents. They hanged up the phone on me after long hours of waiting on the line for a customer service rep. Very rude unprofessional staff. It took days before I finally was able to talk to someone. I was told there is nothing they can do for me.

I ordered furniture from Ashley, 5 months later it finally was delivered by a company they hire. They shoved it through my doors and ripped piece one, piece 2 was dropped and scuffed. The third piece is in showroom and they won’t deliver it, they told me months ago because I waited so long they would deliver! Now I have 2 damaged pieces that need to be reordered and will probably be another 5 months. My chair sits in showroom with me not knowing how to get delivered. I paid almost $3000 cash and have had horrible customer service! My advice is to never buy from this company!

If I could give less than a star I would. This has been the worst experience I've ever had with a company. We originally ordered furniture back in May and have yet to receive all our pieces. Originally we were promised that if we could get a standard size couch we should have ZERO issues getting the sectional we picked into our home... This turned out not to be the case when we had this attempted to be delivered in August. Not only were the delivery people unprofessional they damaged our walls and left 2/3 sectional pieces thrown in our home on their side.

We purchased a protection plan through Ashley Furniture and were given a pamphlet on the protection and was also told by salesperson that our furniture would be either fixed or replaced easily with this plan. Last year we called in a claim and because we were honest and said it happened weeks prior to phone call they wouldn’t take the claim. Now we had another problem. Called right away and since we had a prior claim call they now say there is a accumulation issue and they wouldn’t cover this now. They also say they sent a full disclosure a week after our furniture was delivered and this clearly states all the stuff they DON'T cover after we paid and sealed the deal. This explanation should have been fully disclosed before our purchase not after.

Ordered a living room sofa set in early August. Verbally was told at the store it would take about 6-8 weeks due to the pandemic slowing down production. We felt this was a long time but we loved the look of the furniture so we thought it was worth it. The salesman printed the receipt, gave it to us and we left. When we got home I looked at the receipt. It said delivery date on the week of 11/8, we called and they said, "Most likely you'll get it in 6-8 weeks so don't worry about what it says on the slip."

I bought a bedroom set for my daughter on September 5 and was promised delivery in 4 weeks. After calling for weeks, they finally delivered part of the set last Saturday, November 7. They promised to deliver the missing chest today, but that is not going to happen. They promise to call back, but they never do, they just don't care. Worst customer service ever!!!

We purchased our furniture back in May 2020, from Ashley Winchester Virginia. At the time we were told 4 weeks for delivery. Then it got pushed to 8 weeks then 12 then 16. The entire time I was contacting them as to the status of my furniture. Their customer care department kept saying, "Yes sir I understand your frustration but due to COVID we can’t get your beautiful furniture to your beautiful home any sooner." They even said they do quality checks to ensure my furniture is in perfect condition. Well when the furniture arrived the recliner didn’t work and they said it needed a new motor. The arm of the love seat had a huge snag. They came back to repair and did a great job but the recliner motor didn’t fix the problem and when the tech turned it over he didn’t put anything down on the floor and all the sliding it gouged my new hardwood floors we just had laid. I brought this to his attention.

My wife and I went into Ashley and was impressed with the furniture and the deals that they were having. Our sales rep Malik was extremely courteous and allowed us room to shop. He went back and forth on the different pieces of furniture that we looked at. We made our decision and signed the pe paperwork. We were told that our belongings would be in the first and third week of October. This was not even the middle of September but understood. We started making plans and selling our other pieces of furniture in expectation of receiving our furniture. It was the first week of October and I heard nothing from Ashley and decided to follow up.

Absolute worst experience of my life. Can I give negative 100 stars please? I ordered a sectional in April, delivery got delayed numerous times until August. All that time, nobody ever called me, I had to reach out when the delivery never showed up. Eventually I get delivery in August, with the largest piece missing. So now I have half a sectional, awaiting delivery of the final piece. MONTHS GO BY. Delays continue, again no calls from Ashley Furniture. Every time I call customer service the online department transfers me to a warehouse, the warehouse tells me I have to call the online department. I am always being told it's not their fault, the buck is constantly being passed, the customer service rep says it's not their problem, the warehouse, the delivery nobody says they can help me, nobody accepts responsibility. It gets worse.

Purchased furniture online in March 2020. Had to wait several months for delivery. Received only 2 pieces of furniture, then had to wait a few more months for the 3rd piece. The couch and love seat were both damaged. They stated they would order a new piece. After about a month, they said the manufacturer is no longer making the couch. They sent someone to come to fix the couch, but I am still waiting for them to come back to fix the love seat. It was a awful experience. Customer service was difficult to reach. They messed up my billing and did not offer any discount or anything else for my inconvenience and damaged furniture. It has been 8 months later and I'm still dealing with them. I really like the appearance of the furniture, but some of the material is sagging. I think it is cheaply made. Overall, a really terrible experience. I am telling all my friends about my experience. I'm very disappointed and will never purchase anything from them again.

Don’t purchase furniture from here... Just don’t do it.

Stay away from Ashley Furniture store. Bad furniture, terrible customer service, and store manager a bully at the Downers Grove location. They do not accept returns on anything and trying to get a replacement is worst than getting a tooth pulled --- save yourself time and a headache.. Go somewhere else. Tell everybody you know... Don't shop Ashley Furniture.

We ordered our furniture on 7/12/20 from the Ashley Furniture store located in Rosco Village, Chicago Illinois. The sales person told us there were delays and we should expect to get a status update in 6-9 weeks. We waited until October before contacting Ashley because we felt that the delays were definitely justified given the circumstances with COVID. Our furniture has still not arrived and we've received no calls/emails/texts updating us on the status of our order since October. The automated system scheduled a delivery for October 1 and we waited all day 12 hours for the items to come. No one followed up or called us to tell us the order had been cancelled for delivery.

Sales department was very good! When salesperson needed a manager they were available immediately! Since purchasing nothing has gone well! I have gone down to store to talk to manager 3 times, spent over 45 minutes there each time! Called 3 times, been promised a callback and to this point still have not received a callback! Very frustrated! Very disappointed in whole experience!

I bought a couch 9 months ago. It is falling apart. After I bought it the delivery was awful they could not get the swing doors open on the truck and had to destroy the box just to get it off the truck. The people could not speak English. I called to complain and no one responded. Now I need it repaired. Just to talk to someone they make you wait on hold for 20 minutes. Please for your own peace of mind don't buy from this company. They don't care about you after they have their money. This company should put a sign on their door saying we don't care about you. Worst ever experience.

If I could give Ashley Furniture 0 stars, that would be my first option. When we bought our couch in September, we were told that the couch that we selected would be delivered November 14th but our Salesman David told us that it would probably be here earlier than that but he had to tell us that far out just in case (reason why we picked the sofa we did). The second to last week of October, I started calling Ashley Furniture, couldn't get anyone to answer the phone. Finally got someone to answer two weeks later, she said that she couldn't give me any information and I had to wait for my Salesman David to call me. So David calls and tells me that the manager that checked me out forgot to put a delivery date so now my couch wouldn't arrive until December 26th.

Michael helped us at Turkey Creek Ashley. He was amazing. We started this journey back in May. However due to Covid there were delays. Michael kept in touch with us weekly. We received last few pieces and they were great. Michel did a fantastic person. Great addition to sales team. The delivery drivers were respectful and sincere since we waited so long. Thanks Ashley at Turkey Creek for making our experience a great one.

Ashley Furniture should invest into one customer service hotline. Having to call 15 different numbers to resolve an issue is ridiculous. We purchased a chest of drawers over a month ago with a delivery date of two weeks ago and have received no info of a new date or tracking number. We returned one of the four pieces and had to eat the $125 delivery fee.

We spent over $4300 on Tempur-Pedic mattress alone, plus sleigh bed, king size. 3 nights sleeping on it I can BARELY walk. Not firm! Store in Brandon won't take back! Spoke with manager Eddie and salesgirl Kaitlyn **. Will do nothing. We're stuck with it!

My sleeper sofa, love seat and chair all have the seams falling apart, unraveling and shredding. It started within months of purchasing. I do not recommend buying the Benchcraft series furniture. I bought it because the fabric looked sturdy and durable. The fabric is wearing good, but the seams are falling apart.

Hello my name is Mrs. **, I went into a Ashley store looking to buy a bedroom suite, my sales person was very nice and helped us with our selection, this was Oct. 2 we was told a delivery date and it got changed two to three times. Then on Oct 31st they arrived with a mattress and adjustable bed only. I contact our salesperson and she was apologized and looked into it.

In late August 2020 I ordered furniture for my living room, paid in full. Today is November 4th and I Still do not have my purchase nor do I have any confidence in this company AT ALL! The dates have moved at least five times and no one calls to say what is going on until it’s convenient for a sales person. I will never buy ANYTHING from Ashley Furniture again AND I will speak loudly against this company to friends and family. VERY Disappointing experience and highly irresponsible towards paid customers. IF you need furniture, I highly recommend you run to a different competitor company unless you like giving money and getting NOTHING in return.

I moved to Hobbs with zero furniture and ordered everything through their local Ashley Furniture store. In store, they informed me my items would be delivered within 2-6 weeks. My furniture did not arrive for TWELVE weeks. I called nearly every day and it was practically impossible to get ahold of anyone. When my furniture finally did arrive, the box spring was too big for the bed frame, even though I ordered it as a set. They couldn't give me my TV stand because it had been damaged in the truck. And whoever set up my dining room table did a terrible job because it is so wobbly. While their products are pretty, their customer service and delivery is awful. I am hoping to get some type of discount because of this experience.

We purchased a Love Seat and matching Sofa from Ashley Home Store in Four Oaks NC. We paid in full on 9/7/20. We were told it be delivered 10/15/20 got a call on the delivery date to be told it would not be delivered until December 15th, had we been told ahead of time it would take three months for delivery we would never have bought from this company. Beware. They will sell you furniture and they don't care about what happens about delivery. Many bad reviews on websites about this. Go to another furniture store if you want your furniture to be delivered in a timely manner, I understand about need extra time because of Covid but three or more months, not acceptable.

I purchase about $3500 worth of furniture on 9/19/2020 at the Fiesta Trails store in San Antonio, Texas. I was given a delivery date of 9/30 for all of my furniture. I was then told my date was moved to early October. I tried to call my store to confirm my delivery and never got a return phone call. I texted and emailed my sales person, Fernando and he never retuned either my text or email. I then called the delivery number and found out that my delivery had been moved to the 21st and it was only part of my order. They could not tell me when I was going to get the rest of my order. I decided at that point that I needed to cancel my order all together because of the lack of transparency, communication, customer service and an incomplete order.

I won't recommend purchasing furniture from Ashely Furniture. I ordered 2 Sofas early in September. I was told the furniture will be delivered on November 3rd, the date was then changed to November 10th. I called the store to find out the status of my purchase, and the delivery date changed again to another 7 days. If I didn't call, I would have had another surprise on this delivery date. I called customer service, the rep, told me the line was bad and she will call me right back, after a few minutes, I called again and this rep hung up the phone. No one can give me a date for my delivery correct delivery date. Since the day I purchased my furniture, I receive marketing emails but never an email regarding the status change of my delivery.

Don’t buy from this place. They don’t comply with the delivery dates and when you want to cancel they give you all the hard time possible. It’s been like 4 month and they still haven’t resolve my refund for some furniture that I cancel because I waited for 2 months and they didn’t have an answer for when they where going to deliver. Don’t buy from this place. Their customer service is rude and unprofessional.

We ordered a sofa and loveseat and were told it would take 2 months for delivery because of covid issues. We were fine with this. We were also told that we would receive at least weekly updates as to the status of our furniture. After 2 months we did not receive a single update. We did, however, receive DAILY advertising emails from Ashley. After 2 months I also called customer service to find out how much longer it would take for the furniture to be delivered. I was put on hold for 55 minutes each time I called. So, we made a trip to the Ashley Home Center store where we purchased the furniture.

RUN, do not walk.. away.. from this store. They will lie, dodge and drag out disputes. Join the Facebook complaint group of over 5100 people... you'll see. Paid cash for a 3 piece sofa 3 months ago. 2 pieces delivered a month late with no follow up or follow through, just a guessing game and a total headache. Particularly given they NEVER answer their phone. (I have a screenshot of 23 calls in one day before someone answered). And the 2 pieces I have, are already not holding up. Third piece, been MIA. Again, no follow up or follow through after several missed delivery dates. And it's not covid even though they'll say that it is.

The Sales staff did their job. I was put on hold for 30 minutes to confirm delivery time. The old mattress was to be removed but drivers would not take it. The drivers also left shipping materials from my house. I also felt that the drivers were doing something special for me by unwrapping and setting up the mattress. I won't purchase from Ashley again.

I bought a power recliner sofa and love seat and got it delivered early October 2020. I have no issues with the sofa, however, the love seat power recliner mechanism has a manufacturing defect and is not functioning like the sofa. I reported this defect on the delivery day. After two weeks waiting, the technician inspected the couch and told me that it is defective and he will report it. Next day, I received a call from Ashley guest care informing me that the technician reported the issue as showroom condition and that it is normal.

To all Ashley Furniture clients, I want to express my horrible experience. I went with my husband to the store in Fairfield in mid-September and bought a dining set, the shipment was for Sep 21 for which my husband and I took the day off. When they arrive we see that they only brought the chairs and not the table, according to them, someone called me and I agreed that they would leave only the chairs without the table, which is totally a lie. As we did not receive them, I was calling to find another fast shipping date and they gave it to me until October 12, I accepted with the frustration that I had no dinning for my family.

Loral W writes: I too join with the many others customers sharing complaints regarding Ashley Furniture. A little over two years ago I purchased an expensive couch/chaise/ottoman sectional and the spring system for the couch recently broke. After many hours of phone calls (mostly being placed on hold) and several store visits, I was told that Ashley would honor the part replacement warranty and provide the springs and clips necessary to repair the couch once I paid the 2 hour labor charge for their technician repair services. I was told the parts would be shipped and should arrive within 5-7 business days. After waiting over 3 weeks for the parts to arrive, and after numerous phone calls and 2 trips to the local store to check on the status, I was told that the initial parts order wasn’t completed correctly and the parts order would need to be processed again.

I paid cash for a bedroom set and living room set in late August 2020 and we are almost November 2020 and they still can't deliver my furniture. They said it could be until December. They will not refund me my money either. Worst business ever!

It would a good idea for someone to put this company out of business. Like hundreds of others, I also have been Lied to multiple times by Ashley employees. If things take longer in Covid times, then be ho. What they are doing is intentionally lying to customers and refusing to contact them. It’s deceitful practice and they do not care.

I understand the issues of COVID, but I have been given the run around for 3 months. Every time I call or chat online, I get a different story of delivery date and the delivery method. They have had my money for close to 4 months with no product and no 'solid' delivery date. I was on hold for 44 minutes, got an agent and was disconnected when she put me on hold. Back on the phone now, phone has now gone dead again. I am going to report them to the BBB and request my money back, although they told me there would be a 20% restocking fee, which will be fought. My advice... DO NOT BUY FROM THEM. THEY DO NOT FOLLOW THROUGH.

We paid cash for a mattress on 9/05/20 at the store in Pasadena, Texas. Salesman was nice and helpful. It was all downhill from then on. Problems with delivery and several changes in delivery dates. Meanwhile probably spent hours on the phone trying to reach them. They don't answer the phone. Then a problem with the mattress - it squeaked. Again can't reach them by phone. Finally reached someone who sent a man to our home to check out the mattress. He recorded that it had "multiple" places where it squeaked. Someone would get in touch with us in a few days. That was over 2 weeks ago and I cannot get anyone to answer the phone to give me any information. So for the 3rd time I will be going to the store to try to get some answers.

Ordered two couches. Received one couch after a month. Was promised a second couch. A month later on August 26th they called back. Said it wouldn't be in for till November 16th and they won't take the other couch back so you are stuck waiting for them. I have been buying furniture from Ashley for 20 years and they were really disappointed me. My suggestion is don't use them at all.

I purchased a set of chairs online from Ashley Furniture in March, during the Covid shutdown. We did not begin using the chairs at our new home until the end of June. In September, one of the chairs broke. We contacted customer service on October 1st and were asked to send pictures of the broken chair, which we did, and that we would hear from someone within 48 hours with a response about replacing the chair. We did get an email saying "do you still have the box to return for refund?" First, no we didn't still have the box, and second, we wanted a replacement, not a refund. It took two weeks of trying to get someone to respond to the email. I called a number of times and reached people who transferred me to new people, who eventually dropped my call. One time I was on the line for an hour and five minutes.

Ashley Furniture I thought was a reputable company. I was totally wrong. They allow a loan shark company called Acceptance in their stores. I ended up paying 4 times the cost of the cheap sofa I bought in only 6 months. Once I called Acceptance and they charged me 1.99 for the phone call. Really? Stay away from them, they will con you. They don't care that they are basically criminals. We are going to sue them and Ashley and Acceptance and I will spread the word to everyone I can thru many different outlets. They must be stopped. They really are running a criminal enterprise.

Worst experience ever. Ashley’s customer service is pitiful! Long story short, we waited for our couch 7 weeks just to find out that they had sold our couch to another customer... no compensation given and their best offer was for us to wait 8 more weeks for the delivery. Surprisingly, they keep calling us to know if we are interested... OF COURSE NOT!

They are the absolute WORST to deal with. Bought a 3 piece sectional couch in July and was told it wasn’t currently available but they would have the two couches delivered by 8/21 and the wedge would come a couple weeks later. That was fine. We just wanted the furniture 9/8 when our baby was due because we had family visiting. So the day before delivery they call and push it back another week. Pretty frustrating as my wife and I had to rearrange our with schedule and appointments to be available but is only a week right. Nope.

Made purchase on Aug. 29th with 5-6 weeks estimated delivery date. After multiple phone calls and long waiting times on hold, date changed to October 25. Received some of the pieces but no bed. Date changed to Nov. 30th.

I've always brought my furniture from Ashley Furniture for years! In fact, my Master Bedroom Furniture and Coffee Table and End Tables are still in the showroom currently! My problem with Ashley is that their furniture is not worth the money these days! My leather couch was made from cheap poor material - I had a slit in the couch which over time expanded to a tear and now you can see the cushion of the sofa which is outrageous! When Ashley installed my queen sleigh bed which is a storage bed with drawers, one drawer track was broken. I thought that the drawer was off the track.

I am going to start off my disappointment by telling you all DO NOT DO BUSINESS WITH ASHLEY HOMESTORE especially in Manchester, Ct. I purchased some items very early in July of this year and after waiting endlessly I still haven’t received my order. The initial date that was given for delivery was August 15, 2020. I called the store the day before the expected delivery to find out if everything was on schedule so I can make plans for the delivery. The receptionist at the time was very polite and explained that due to COVID most orders are on delays. I had to wait about half hour on the phone for her to provide me with an updated delivery date. Eventually, the receptionist came back on the phone with October 24, 2020 as the new delivery date.