Ashley Furniture Reviews

We had purchased bedroom furniture from Ashley's in the past and were pleased with it. So when we were in search of new living room furniture we decided to look there first. This was the end of March 2021. We found a sectional and coffee table we liked. So we purchased it. Delivery was made within a week of purchase which was a great time frame. But from the moment the delivery guys showed up it was a disaster. First of all the delivery guys could not speak English. So I could not communicate with them.

If I could select a zero rating I would: Keep in mind they claim they have a lifetime warranty on their products. Nightmare started 05/21 and 4 months later my sofa is still broken. Purchase living room suite that had a sofa and loveseat with recliners on both, 05/21. Delivered on 05/28. Recliner broke while sitting on it on 6/18 on sofa - called and reported to Ashley Furniture same day, within a couple of days the other side broke on sofa while my husband was sitting in it, he had just got home from a back fusion (it could have damaged his back).

We bought furniture for our living room and a dinette set on July 14 and were told it would be 21 days (Aug. 4 would have been the delivery date) for it to come in. It's now September 3, and now we're told between September and December. We've been shopping for the 3 bedrooms, and I can assure you, we will NOT be shopping at Ashley's any longer!

My husband and l decided to remodel our furniture so we decided to go to Ashley Furniture. It was the worst decision we made, we spent over 8,000 dollars in our bed set with the mattress. The customer service was good while shopping however when we tried our new mattress, it was and still is terrible. Every night so tired from this mattress, we contact them after a week to let them know that we are not happy with the mattress and they stated that they were going to call us back but most likely they can't do anything, they were going to reach out to the district manager to see what they can do for us.

They lied, not trustworthy, overpriced furniture. Mae the manager doesn't care about the customers. She isn't pleasant. They take over four months to deliver your furniture and will not make it right with the customer. Very dissatisfied customer.

Never purchased from this company before, and I wish I never had. I just moved into my new home and was lacking some furniture. Looked everywhere and found some dining room sets that were suitable but Ashley had the best price for the same unit. I purchased the set at the beginning of August and I'm still waiting for it to arrive. Each time I call they seem to push the delivery date out by 2 weeks. I'm extremely frustrated of hearing "subject to change." If you have the option to go elsewhere I would recommend that you do.

I purchased what I thought was a high end couch and chair set from Ashley for over $4000.00. I was assured by the salesperson and a manager that it was real leather and not bonded or faux leather and the cushions were a high density cushion. Neither is true, At the time of purchase I also purchased the extended warranty on the items. Within the first six months the headrest on one of the couches seats started peeling. I complained enough about it that Ashley replaced the whole couch and was going to replace the chair also. But the chair was delayed, the one we had was not used at all.. Couch arrived and color was a perfect match so told them we would keep the chair. Now six months later a part of the Arm rest where the controls for the recline are is peeling.

I gave this store one star since I cannot give it zero stars. We have had literally the worst experience. The salesperson told us to purchase the warranty with our leather recliners/sofa, because it would cover "everything". We asked 3 times if it would cover the motor and he said yes 3 times. Well the warranty ($500 btw) only covers accidental damage. So when the stitching came out just before the one year mark, a manufacturer issue not user error, we contacted the warranty company. The warranty company took over a month to get back to us. Well at that point we contacted Ashley directly and they told us we were 4 days out of the one year manufacturer warranty period and even though we tried to report it before that, it didn't count and they would do nothing for me.

In a nutshell, we paid over $6000 for furniture for our new home. Someone, not us, added the GBS 5 year protection plan which was $849.99 x 2 because we had 2 transactions for a total of almost $1700. This plan is a deception because we have tried to cancel the plan. We are 73 years old, this plan is not valuable to us. You pay that up front and IF you don't use it in 5 years, they give you back the amount you paid in credit, but to get it, you have to purchase Ashley products. We both have health issues and we may not even be alive in 5 years!!! We have made countless calls to GBS, Ashley Corporate, the actual franchise store and we get nowhere. Everyone tells us something different. We are sick of this runaround. They have lost us as a customer and we will tell everyone about this poor service.

If the end product was as good as the salespeople and managers, we wouldn't have a problem. That said, of a complete bedroom set and dining room set, only the chairs and one nightstand arrived without damage or not working parts. Worse, the boxes arrived with OBVIOUS damage and the delivery drivers, 3rd party that they are, said that they HAD to leave them. In notifying Ashley about the damage I learned that they have no accountability and even less desire to make things right. The local store has no input. It is all handled by Corporate.

I would recommend that no one order from Ashley. I placed my order for a California king bed May 3. Here it is August 30 and I still haven’t heard anything. Every time I call I get told a lie that my order should be in soon. I order my daughter the same bed, the same day from Rooms to Go, and we received it two weeks later. If I could give them a -0 I would. I can’t order another bed because I already have my boxspring and mattress for a California king and I can’t find the bed that I want for nowhere else but sorry Ashley furniture store. Again DO NOT!!!! order from Ashley unless you have money to give away.

Bought bedroom furniture. After 2 visits to our home we still had no usable furniture. They were unable to provide hardware to assemble. And did not want to take furniture back without coming into our home for a 3rd time. I said no, they're not coming into our home a 3rd time with COVID and our elderly mom here so I guess we're out the furniture and the money.

This is about the service I received. I made an appointment for 3 PM. When I arrived they looked like a deer in the headlights when I mentioned I had an appointment. After 30 minutes, someone finally came and attempted to help. I was looking for a loveseat. I choose one and purchased it. I was told it would be delivered on 08/31/2021. On 08/27/2021 I received a call from the Ashley Furniture warehouse informing me that they were not going to deliver it until 09/03/2021. Since I was on my way home from work, I decided to stop by the store to find out what was going on. I spoke to the dark-haired woman at the counter. She was rude and pompous when she was telling me that her system stated Aug. 31 and that would be the day it would be delivered. I informed her I had just hung up with the warehouse and they changed the date. She was adamant and got snotty saying it would be the 31st.

Ashley does not meet expectations for professionalism, timely delivery, customer service and honesty. From a very frustrated customer, do not shop there, buy there or expect any of the following above. My family purchased two bedroom sets on May 14 and when we purchased our two bedroom sets, we were guaranteed that they will be delivered the week of June 26. As we were moving to a new house, THIS WAS IMPORTANT TO US. Upon arriving at this date, it took 5 phone calls to talk to someone. This is important as we were moving to a new house. The week of June 26, we were told that they would not be delivered and we would have to wait until Sept. 3. The parts of the order that did arrive, there was a dresser not assembled properly, still waiting for that to be fixed and a headboard for our youngest child is now backorders and won't be here until THANKSGIVING.

Ordered a sofa and loveseat from the local store mid March 2021. Estimated wait was 6 - 10 weeks. Ashley never calls or follows-up on call. Sales rep never called once to inform us when the furniture would be delivered. Have to go to store to talk to a person. Sofa arrived in June (12 weeks after order). Back sections don't align and still waiting to get someone out here to look at it. Loveseat was delivered early July but was damaged (hole in head rest fabric). Refused to accept it. Ashley told us we'd get a new replacement. 6 weeks later, they try to deliver the damaged loveseat (very poor repair work) and it had more damage to it. Still waiting as of 28 August to hear back from Ashley on when they will deliver a new loveseat.

BEWARE. They do not stand behind their product. I bought 2 ! of these sectionals. On one the corner of my couch kept sinking in. It was a VERY obvious difference to the rest of the seats. After several calls and a lot of runaround came and "fixed" it. It still sank in and I called, the Manager said they would do NOTHING. Debi **-Noblesville Indiana

Went to Ashley Furniture in Fredericksburg Central Park to purchase my king storage bed in February 2021. I was told it was going to take 2 weeks. It’s been 7 months and no bed at all. I Have called and left multiple messages and didn’t get callbacks at all, so I decided to drive to the store and asked to get my money back. The manager didn’t even come to speak to us at all. He only communicated to the sale person that sold us the bed. He was so unprofessional. We got no apologies or explanation why it's taking so long at all, I just was told to still wait 72hr to get the approval from the main office and my money was going to be put back on my credit card. I will never shop at Ashley’s Furniture ever again. I had purchased all my living room, dining room furniture from them before, but after this experience with them I won’t spend my money with them at all.

In July I ordered a bedroom set for my daughter as a birthday present. AFTER placing the order we were informed that the delivery date would be September 17th! In the first week of August, we purchased a new home. I called to change the delivery address and was bounced around from one representative to another FOR AN HOUR! After being disconnected twice, I received a call saying the address had been changed. Today I received a call to set up delivery TO THE OLD ADDRESS! Then, I was told I was going to have to get bounced around again to get the delivery address changed! I CANCELED THE ORDER AND WILL NEVER BUY A THING FROM ASHLEY FURNITURE AGAIN! They obviously don't care about their customers.

I purchased a sofa and love seat on September 2020 and by December 2020 just 3 months later the sofa pillows that came attached to the back of the sofa started looking saggy and run down (note: no one rarely sits in them). After calling customer service many times and hours on the phone a technician was finally sent to evaluate the sofa and he recommended to "Re-Plump the Couch Cushions" as needed as the solution. The sofa had warranty yet the company refused to reimburse my money back. When I asked to select other sofas and pay out of pocket for the difference the request was denied. It has been a complete nightmare trying to get a replacement approved or resolve the problem. Customer service continues to give me the run around and pass me on from person to person. They tell the problem will be solved yet here I am in August 2021 almost a year later dealing with the same issue.

I would have given negative stars if there is an option. We bought a coffee table set from Auburn Hills store on 06/30/2021. We got the delivery on August 14. At the time of delivery, I found packaging totally damaged and I pointed out this to the delivery person who refused to take it back and asked me to call customer service. When I opened the box, I found out that the product with lot of scratches and dirt. I also found assembling screws missing. Interior packaging clearly showed that the product has been dismantled from somewhere and just stuffed into a mis sized Box.

Do not go to Ashley Furniture. They are the worse company to deal with. They tell you things are in stock and after they get the sale/commission they could care less. I've been waiting for my furniture since March of 2021. I was told during the sale everything was in stock. They lie to you in order to get a sale. If you want furniture fast go to Raymour & Flanigan. I had to cancel items and buy from a reliable company which is Raymour & Flanigan.

I purchased a table with Ashley furniture and upon delivery I noticed there was a defect. It took weeks before I was able to get any answers. They would not exchange my product even though they say they have a 48 hour policy. Eventually they had delivery people pick it up and told us they would fix it and bring it back. When they returned the table it had a new chip. They are now claiming that the table is suppose to look like that and that the table was made this way. I have taken pictures as proof that it does not look the same way as when I bought it. It's actually worse! They now have my table and I have not heard from anyone. Any time you try to speak with a manager they tell you that they cannot provide you with that information. I am frustrated, shocked and can't believe that Ashley furniture runs their business this way. Buyers beware!

No Returns or Exchanges on Mattresses. Not even poorly made ones. I needed a new mattress so I decided to go to Ashley. They were helpful and the store was clean with a number of options. This is were things go south. I received the mattress and it felt nothing like the mattress that I tested in the store. It was extremely uncomfortable. I called and got 2 different answers from the reps. The first one said that this kind of thing happens all the time and he will have someone call me back in 48 hours. After 48 hours I called back and the next rep said that there is nothing they can do to help. No one even called to tell me that.

If I could use less than one star to rate Ashley Furniture customer service, I would. In July 2021 I ordered, online, a queen panel bed for a gift for my granddaughter. She was in college so I had to wait a few weeks after door delivery (bed in boxes) to take the bed to her in Oklahoma (from Texas). When we started putting the bed together (in Oklahoma) we realized the rails were for a full bed, not queen. I started calling Ashley customer service that day August 10, 2021. I’ve talked to 11 CS reps and still do not have the correct rails. There’s no one who accepts any responsibility or has the authority to solve this problem - you know, “the buck stops here”. They wouldn’t transfer me to the CEO, I asked and supervisors only read their standard “rules”, you know, they can’t reason out the problem, and it’s not their problem.

I ordered furniture online as a gift for a family member. It it was dining room set with 8 chairs and a china cabinet. I placed the order asking for hassle free delivery and set up. Well, apparently when your order from Ashley Furniture you are also ordering from City Furniture. They decide who send you what pieces of furniture and which ones get delivered with set up and which ones are sent by Fed-ex. I have spent hours between calls with both companies even though I ordered from Ashley because of how they distribute the furniture between both companies.

Customer Service is rude, horrible!!! DO NOT DO BUSINESS WITH ASHLEY FURNITURE! WORST EXPERIENCE EVER!!! Never again! Their customer service just give you a customer service number that is an answer machine!! Lack of respect for you and for your time!! They will never see me at this nightmare store ever!

I purchased furniture in 2021 that initially cost $2066. I was told the payment would be $178.00 each month for 12 months. I thought this would be ok, but then Snap Finance started debiting my account twice a month. After paying over $1000, I still owe more than what the furniture costs. I have figured out that the annual percentage rate is 125%. By the time I pay this off, I will have paid more than twice the amount that the furniture is worth. I want to warn other consumers that they need to be careful when purchasing furniture on credit. I believe that Atlantic Bedding and Furniture should have informed me of the total cost. They just hand customers the paperwork to get a signature. Unfortunately, high pressure sales associates don't want to warn customers of the interest rates.

This is totally factual! Received a text telling me my delivery is coming tomorrow and I can upgrade to white glove delivery by calling a number they gave. I did this and was told they couldn’t find any record of my purchase online so they sent me to a store #. I didn’t purchase at a store. I purchased online. I have been on the phone for over an hour trying to find out how much it would cost to upgrade to white glove service. Nothing but the run around so now I’m canceling the order all together. Never to do business with such a poorly run business.

We bought couches from Ashley because they promised 2 weeks delivery time, however the products were not delivered for 4 months, every time we call back for a delivery time, there is a different estimation but no commitment. Customer service staff are rude and just don't care at all. Finally we got the couches delivered, one couch was damaged during the delivery, and the other didn't show up as expected. We called within 24 hours to return 1 couch, the staff told us a manager would call us, 4 days later the manager called while I was in meeting, didn't leave a direct line. I called back and each time a different person answered the call and had no authority to handle the refund. We keep calling back, after a week we were told that we can't return the item because the staff didn't log a ticket. It's unthinkable how would a large furniture company treat their customer like this and expect to be in business!

We purchased a sectional sofa from Ashley’s, and we were told 8-12 weeks for delivery. My husband asked them to verify that the furniture would fit through the door. He gave them measurements, and they assured us it would fit. Seventeen weeks later, the couch arrives, and it doesn’t fit through the door! My husband wanted to take the weatherproofing off the inside of the door frame to widen the opening, but the delivery guys said they couldn’t wait. (Fair enough—they have other jobs.) We called Ashley, and they said they would make sure our couch would be redelivered. And after the delivery guys left, my husband widened the doorway opening enough that the couch could fit. We thought, ok, fine, we’ll just schedule another delivery. But nope—Ashley gave our couch away to the next person who ordered it.

We were shopping for a new reclining sofa, so we went to Ashley Home Store. The salesman helping us showed us a few sofas, and my wife picked chose one she thought to be comfortable enough. We ended up paying over $2400. for the sofa, and had to wait a week to have it delivered. The day it was delivered, we found it to be VERY uncomfortable to both sit and recline in it. It had lumbar support, but that just made the back pain even worse. We went back to the store the day it was delivered, and spoke to the salesman who sold it to us. We were told we would not only have to pay a 25% restock fee, but also have to pay $50 for the delivery guys to come back to the house to get it.

April 2021 I paid over $6000 cash for furniture and I cancelled the unavailable items. They refused to give me my refund. I kept calling till August. When I went to Ashley Home Store Catonsville to complain, the uneducated manager called 911 to escort me out of the store. When I reached out to my lawyer, 2 days later they called and sent my refund. It was a horrible and sad experience. Nobody should experience that.

Purchased a bed and power frame, new pillows and pillow cases. Also, to be able to have 100 sleep guarantee, had to purchase a $250 mattress pad! If you don't like the mattress, you have to purchases another one to keep that sleep guarantee!! They say one thing, then do another. Each person I talked to said something else!! I will never go there again, sales was excellent, but he has no support from management! Was told I had a 40 setup guarantee, whatever that means?? Well, they don't make it clear what that means.

Ashley Furniture doesn't even deserve one star. Our sectional we over paid for started falling apart at the seams after only a few months. We called the store and they told us to go through the warranty company that we paid extra for. Montage....a whole other disaster. We spent the better part of a year trying to get this fixed. Just for them to tell us we had to go through the store to get it fixed under the manufacturer warranty. Well guess what, now it has been over a year so the store won't fix it. They want us to pay for new cushions that fell apart a few months after we bought it, even though we went to the store first, before our year had passed. Customer service is awful, they just give you number after number to all different stores, which none of them can help.

The salesperson told me items were in stock and even set a delivery date. The date came and no company representative even notified me they are running with a 16 week delay on furniture availability. I ordered 6 weeks ago and they still can't give me a delivery date however they required full payment at purchase.

Bottom line Ashley Furniture have good quality furniture, but the delivery service located in Texas that deliver their furniture in the New Orleans area is horrible! I have an item that needed to be scheduled for pickup and exchanged since May 2021. The deliver date continues to change and no one seems to care; the buck is passed and your money is spent without any regards! No one follow up and when you finally get someone to answer or reply it seems as though it’s a scripted apology.

Let me preface with saying leaving negative reviews are not something I enjoy. I always look at the silver lining and understand things happen, mistakes happen and nothing is perfect. However after multiple attempts to try and get this resolved with the store, I figure this might be the only way to get someone’s attention. In this case, it’s been almost a year of being jerked around by this company. I figure if I could save anyone else this trouble, then it’s worth it.

We were shipped the incorrect chair and called to resolve. A month after being told we would hear back from the warehouse to correct the mistake, we still hadn't heard anything. We tried calling the customer service line multiple times and it seemed their server was down. We are still trying to resolve the issue over a month later.

All these items shown you have to order. The on hand stuff is all broken. When placing an order you won’t get it on dates you are told. DO NOT waste your time or tie up your money. After I paid they tell me they can’t refund me for another 45 days AFTER they lie to you 3 different delivery dates so they tie up your money for weeks!! People go to HOME FURNITURE or even Menard's anything is better than being lied to and then keeping your money for months.

I wish I could give less than 1 star. Ordered a substantial amount of furniture ($13k worth) back in early June as I was anticipating a move from a small apartment to a large house. The move was not set to happen until August, but I already had my new address finalized and wanted to minimize the amount of time I spent without furniture. I placed 2 orders, one set for delivery on August 12 and the other for August 17 - perfect timing. Paid in full immediately upon placing the orders.

After buying our Lounge and Arm Chairs and waiting 4 months we received our Furniture. On installation found 1 armchair arm loose and wobbling approx 1" each way. We also noticed our 3.5 seater lounge squeaking when sitting on it. I called the store and advised we have 12 months warranty to see if the squeak goes and if not report both and we will put the claim in. After a couple of months the sound got worse so reported both issues. After 12 emails and the furniture technician sending his report all communication stopped. After many phone calls to store and "emails and calls to the product care insurance Team, Yes they do not do their warranty the outsource it". We have had no phone calls emails or any correspondence from anyone at all. This whole process has been an absolute nightmare and will never ever deal with Johnnys Furniture Group Again as This is the group who own Ashley's. It is now in the hands of fair trading.

Made a bedroom purchase of 7 pieces & paid cash. Company confirmed they would be delivering 7 pieces and showed up on delivery day with one box. Store Manager and District Manager refuse to return calls. They have my money and I have none of the furniture. Voicemail always full at Henrico store.

Hi I bought a living room set last month on July 22 and when I purchased the furniture they told me it was going to be ready till 8-06 which it was ok for me. Other style take my attention but was not available until end of September so I choose the other one and they keep changing the date. That they are not ready. First they fil me 08-14 then 8-20. Now they’re telling me until November. And when I call they said we usually take 2-3 months to delivery but when you purchase and call they said 2-3 weeks is a Big difference 2-3 weeks than 2-3 Months.

I purchase iComfort Twin XL Foundation for my bed. While still in the packaging, we realized it did not fit. I immediately called and requested an exchange. The item was never used and it is still in the packaging. My request was denied and no one bothered to call. I have spent so much money at Ashley and I can assure you it will be the last time I purchase something from them. I think it is unfair that they refuse to exchange an item that had just been delivered within hours and was never used. I will never recommend this store to anyone.

My wife and I went to this store and paid cash for a very expensive sectional couch and ottoman. They said they couldn't deliver it for 2 weeks and we were okay with this understanding there are supply chain issues currently. Well, two weeks came and they delivered the couch minus the ottoman. Obviously we were pretty upset about this as we paid in full and were awaiting the product we paid for.

We ordered a sofa from the North Lakeland FL store. Our salesman Todd C ensured us that there would not be more than a day or two delay on the delivery date if any at all. He said, "We make our own products and control the delivery process." We were promised 7/31, delayed to 8/11...delayed to 8/14....delayed to 8/20 and hoping we see it then. Wow... did not even get a call that it wasn't coming on 8/14...Had to call the warehouse and have the recorded "customer service" bot tell me it was coming on 8/20. Not happy with Ashley and will not be returning to their stores.

I ordered and paid for a couch in May, was told it was in stock. Later told it was a mistake and they would have to order it, promise date of August. I thought that was outrageous but agreed. Now August, "I am sorry but that date was just estimated. Your new arrival date is 10/9." Six months to get a couch you paid for, should be illegal.

We arrived at the Salem Oregon store in need of two rooms of furniture and delivered in two days. Robert responded quickly. “We will make it happen.” His professionalism was a welcome surprise particularly after Macy’s said maybe late September. Robert made our Ashley experience very easy. His recommendations were spot on. Ashley is our new favorite store because of Robert **. Thank you so much!

Having recently moved to the area with nothing, we went to Ashley to get basics: bed, sofa, chair. The girl who waited on us was very personable. She sold us a Gruve mattress which we never tried out because it turns out the one I wanted was not available for immediate delivery. Mea Culpa. I am 72 and slightly disabled. She started us out on a $5000 mattress and wanted to progressively move us down the line. I told her I was not willing to pay $5000 for a mattress and suggested she start us on the cheapest and move up. The Gruve was comfortable, available and reasonably priced so we purchased it. I have had it for 5 nights and have not had even one good night’s sleep. I called to complain and was told there was nothing they could do for me. Mattresses were unreturnable.

Staff are usually ready and willing to help when you walk in the door, however that’s where the good service ends. Basically, they’re not customer driven and you’ll have probably one of the worst customer service experiences in your life. It’s like rolling the dice every time you go in there. Gambling is for the casino not the furniture store. Imagine getting half a couch and getting it a week late then having them tell you you have to schedule a deliver for the other half. Also, another piece of furniture we had delivered wasn’t even the right one, way off and definitely cheaper. Like we wouldn’t notice or something. I’ve had enough bad experiences and heard enough horror stories from other to know to stay away from that place. As long as they get their money it’s all they care about. Customer comes last!

First of all they are very unprofessional at Bellingham Washington store. Especially Manager is very arrogant. They had lies in all their deals. Stuff are offered more in store and different on their website. They said they can’t match those prices as they are from corporate. Another I bought a pillow for $165 and used it for night to check if it work for me or not with plastic cover on. It gave me more trouble and next day when I go to return it they said we can’t take them back. And Then manager came in between with very arrogant attitude.

Daughter bought a home and needed living room couch. We decided to buy a new one and give her our existing couch and love seat. Shopped around and chose Ashley in Greenwood IN, picked out what looked like a good fit for us. Salesperson was knowledgeable, price was a little high, even purchased all the perks 5 year warranty, delivery and set up, cloth protection, salesperson tells us 2-4 weeks out.

Worst furniture store! I agreed to wait for my sofa for 4 months. When they delivered one piece was damaged. They reordered the piece and told me I need to wait for another month or so. Today they came to delivery and I have another piece totally broken! Called the store in Pottstown really pissed and they hang up the phone on my face twice. Asked to have my money back because I don't want to wait for another month or so and they told me I will be charged 30% of my purchase. Unacceptable! The store manager Isaiah refused to talk to me and let me with my frustration and without a solution. They wasn't prepared to deal with a customer who has a right to be angry after almost 6 months waiting for a furniture and had this delivered with damage twice. Don't buy anything from Ashley! PUT YOUR HARD EARNED MONEY ON A STORE WHO TREAT YOU WELL AND FULFILL YOUR COMMITMENTS! ASHLEY NEVER AGAIN!!!

We purchased a nice recliner for my grandmother. The chair is not even 2 yrs old and the chair was no longer reclining back. Went to the Ashley store. Lady at the counter, RUDE, took my pics and was suppose to send them to customer service. Did not even do it. I spoke to Christopher who was very helpful in customer service who provided me all the details. The following Monday, I called to schedule the appt. for them to come to fix the chair. Spoke to Nellu, (or something) nice but did not have the right info, so she had to consult the manager. I was told I would have to go inside the store to pay for labor ($140).

Reasonable quality products and terrible customer service. One sofa has been delayed at least 2 months from their estimate (obviously COVID-19 is to blame and the delay keeps getting extended). A love seat arrived damaged and Ashley Furniture promised to repair it. Then, they outsourced the repair to 2 different companies, neither of which do they have control over and neither of which they claim to be able to contact except via email. We have wasted 3 separate half days waiting on repair people to arrive. They have our money and we have one damaged piece out of 2 we purchased. We will be shopping elsewhere in future.

There’s not enough room here to correctly review the HORRIBLE customer service at Ashley Furniture in The Woodlands, Texas. The manager is a complete ass and doesn’t have a clue about what is going on. No eye contact and was in a hurry for us to leave because after the delivery date changed for the fifth time I went to the store for answers. DO NOT PURCHASE ANYTHING FROM THIS STORE!! You will be sorry.

We purchased 3 leather Catanzaro Power sofas from Coleman. We purchased the extended warranty with Guardian. After 2 years the sofas will go to the trash. The sofas' "leather" is peeling and cracking. Guardian says the extended warranty does not cover as it's a manufacturing defect. Ashley says that their warranty is only for 1 year. Coleman washes their hands and says it's not their problem. Next, I purchased leather sofas with the expectation they would last. It's been 2 years and need to trash them and lose what I paid. Stay away from Coleman and Ashley. Do NOT TRUST the warranty policies offered. The fine print basically makes the policy almost useless as the fine print has a ton of exceptions. They will come and say you are not covered as it's a manufacturer defect or that it's "NORMAL" damage for use. Ashley will NOT cover after 1 year and you will see your furniture useless right after the warranty expires. TERRIBLE!!!!

We shopped around at EVERY furniture store available more than once and ended back up at Ashley's. After diligently shopping, we found the perfect everything for us! We purchased a living room set, 2 bedroom sets, mattresses, dining set, desk & tables for all. It was a big purchase for us and we were very leary about any sales pitch we may get. From the time we walked in we met Lillian ** (Douglasville) who walked us through (without hounding us) & worked with us on EVERY item. We love the quality and style of every item we choose and look forward to the premium delivery and set up of them all this weekend, and a few coming in a few weeks. We will without a doubt return to Ashley's for any other upcoming furniture purchases. The manager Keiron ** was also very professional and accommodating. No doubt 5 stars for our experience! Thank you Ashley Team!

We bought the Ashley Furniture Signature wicker set. We have had it for 3 years and many of the plastic straps are broken. Not a few many. it should last more than a few years and we paid good money for it. We called the company and they said it only has a 1-year warranty. Doe this mean it will only last one year? If these were some of the straps I would understand this is many of them. No honor about their furniture.

The salesperson at the Springfield, MO store promised delivery of our sofa and recliner in 4 to 6 weeks. Even asked that I initial that on the bill of sales. Two weeks later I was informed that delivery will be in 14 to 16 weeks. The first Customer Service rep I spoke with advised me that sales staff make inaccurate promises and then another rep would contact me within 24 hours to facilitate cancellation of my order. Again, not true. Forty eight hours was promised me by the second rep I spoke with. Again nothing. We are working with our bank to retrieve payment for this merchandise. Meantime, we purchased better quality furniture for a similar price at a local furniture store. Avoid doing business with this company.

I ordered a desk in March and was told it would be delivered in early May. Since then I have been told story after story about when to expect delivery. It's the most horrible customer service I've ever experienced from a furniture store. I would NEVER have ordered the desk if they had been honest about the anticipated delivery time.

I have purchased one Dining Table from Ashley Furniture online on Jul 05, 2021. When I purchased this product, it was showing estimated delivery date - Aug 18, 2021. Last week, I checked and now my scheduled delivery date is Jan 01, 1901. I don't understand if I need to use Time Machine to collect this product from Ashley Furniture. Since then, I have been calling several times and had chat with their customer care but none of them were able to help me except they put me on hold and run away or they transfer me from one agent to other agent. This is such a horrible experience which I never expected from Ashley. Currently, I have no clue when I will get my product. It shows Jan 01, 1901 on their website.

Worst warranty I’ve ever bought. Beware. So Ashley Furniture never informed me that after the first year your warranty goes to a company called GBS. This company has over 51 1 star reviews. Long story short I filed a claim July 12, 2021. I never received a call back. I never received a return email. I called back July 27, 2021 and I was told that there Were an a cumulative of stains which is false. You can see that from the picture and he furthermore told me that they would not fix my couches then when I got angry with him he furthermore told me that he would put in the computer I was trying to fraud The system.

This is the worst experience ever. I purchased my furniture on December 28, 2020. I still had not received my furniture by July of 2021. I cancelled the order and now I’m getting the run around about my refund. This has been the worst experience ever and I will NEVER shop at Ashley Furniture again! DO NOT SHOP AT ASHLEY!!!!

Bought a powered recliner sofa just under 2 years ago. The motor seemed to just up and quit for no reason one day. Called for warranty support. Earliest appointment was 3 weeks out. For the premium paid to shop Ashley Furniture I would expect a quicker turnaround than 3 weeks. Knowing how these things go. I can pretty much expect a much longer time to repair since without knowing the issue after initial appointment parts will probably have to be ordered.

We went to one of their midnight madness sales in April 2021, and we found a great deal on a sofa and loveseat. The problem is they had no clue of when the item would be available. So instead, they gave us a timeline the cable guy would be ashamed of! It was like buying a bridge from a guy who doesn't own it. Now 10-12 weeks out, we still receive the same old tired message saying no timeline. Product will be available 10-12 weeks!

Updated on 08/02/2021: This is my second review on Ashley furniture. The first I complained about the company but failed to say the date the order was placed on. That would be April 24, 2021. I received an email with the date and thank you and have various times sent emails and calls into the company only to be on hold for hours and no response to emails. Since the order was placed through the chat line I have been told that was not the right order number. Not only that I was reading the print today that I would have to pay just for placing the order if I cancelled it. The website said the order would be three to six weeks, that it is not their fault if it is late. But they want to charge me because they cannot deliver when they say they would.

I have never purchased furniture online before so I figured this was as good a time to start. In July of 2021 I went online to look for a loveseat and found one I really like in the Ashley Furniture website. I placed my order and received an email letting me know that deliveries were delayed due to Covid. Totally understandable. The delivery date was set for today, July 24th between the hours of 9:45a.m. - 12:45p.m. I was contacted three days in a row by their automated confirmation voice service and I confirmed each time. Then on Saturday morning, I checked my bank account and noticed that the amount of the loveseat had been refunded back to my account. Odd but ok I'll see what gives. Then I received a text at 10 a.m. letting me know that the loveseat was on its way and that the delivery time was between 7:45a.m. - 10:45a.m. Again very odd but I ok I figured we'd see what happens. Nothing. Zip. Zero. Nada.

The in-store experience was great. After that everything went downhill very quickly. I was buying furniture for a brand new house. The delivery team sat the boxes for a sofa and loveseat on end to open them, There was quite a bit of movement during this process. After the boxes were removed I found scratch marks on the floor and even a screw embedded into the floor. Remember this is a brand new floor. I made note of this to the moving team and they said they would record it in the delivery notes. After the furniture was assembled only half of each piece worked. There was no power to the left side of either piece. The movers said a tech would come out to assess the problems with the two pieces. I signed on the pad they said was the receipt of the furniture and I also signed what they said was that the furniture was defective. At no time did I sign a waiver for the damage to the floor.

Do not shop at this Ashley HomeStore, Inverness, FL. The first bad sign is that this store is always empty. Hardly anyone shopping there. They are a small store and not much furniture on display. Long story short, they have a deceptive "no return" policy even though other Ashley corporate stores have a return policy. The receptionist will run interference and not let you speak to your sales associate or the store manager. Sales associate John was in store but would not talk to me. They will tell you the store manager is not there and will call you back but that will never happen. The receptionist actually told me once the purchase is completed, the buyer is done talking to the sales associate. In other words, once they get your money, forget any customer service.

The most ridiculous and time-consuming furniture purchase I have ever made. Never again will I buy from this company. A novel could be written to explain the full situation so to spare the lengthy tome, suffice it to say that there were issues with every aspect of this purchase: furniture arrived damaged, an exchange took in excess of five months, customer service was non-existent, hold times to contact customers service exceeded 2 hours, promises were made and not kept, delivery was scheduled and canceled by Ashley three times. Ashley delivered a damaged beyond the ability to be used piece of furniture and then charged me for it as it sat in my garage in the box for five months. We are still awaiting a replacement piece as of July 2021. This started in February 2021.

Ashley home store has put so much stress on me when not needed. I have tried multiple time to see when my furniture was gonna be delivered when they promised it on May 28. May 28 came and left and still no answer, no call or email to where my furniture might be. Called everyone. They kept hanging up. Finally when they did answer they said my order won’t be here until 5-8 months out. This is ridiculous. I shouldn't have this hard of a time to communicate/get my furniture.

We visiting the Ashley Home store located at 1501 E Whitestone Blvd Building E, Cedar Park, TX 78613 during the first week of July. Given that we heard much about Ashley Home Store, the expectation was high. The store is really well organized as we expected, and it was easy to navigate through various sections. We were there to buy Power Reclining Sofas, Central Table and Study table. After looking around for 15-20 minutes we did finalized on these items, and had it checked with the salesperson that these were in stock and the delivery date for them. Now the Salesperson gave us a delivery date of 21st July, which was like 2 weeks away, and also mentioned that there are payment options that includes finance. So we went with financing the whole amount, by filling the details very carefully, As I in no way want to give wrong or incomplete details when taking a loan.

Ashley Furniture Store in Roseville is so horrible with customer services and delivery. My boyfriend and I tried to buy a recliner and have it get delivered. We bought it in May and we had to call them 8 times to get it delivered. 1 of them being my mother in law. 1 time they just hung up on me. 2 times they took out the money from my boyfriend's account. They did it early both times and reimbursed him the first time. The other time was just today. They kept telling me that it wasn't there yet, it's there in the store, and they changed the delivery date on us 3 different times. We finally had enough of it so we got rid of the order and they reimbursed his money. We are definitely not shopping here again.

Paid over $8K for a Tempur-pedic bed. Was told it would be delivered on Saturday, so I dismantled our bed and gave it away. The delivery and setup crew then told us they had no setup instructions and couldn't do the job. It's 5:30 on a Saturday! After hours of apologies and promises, still no complete bed, just boxes. Will never show Ashley Furniture again! Buyer beware!!

The Ashley Furniture store in North Brunswick NJ is horrible. The staff is rude and they lack customer service. I am waiting for furniture from 4/2021. I don't advise anyone to buy from here. We were told basically do not call for your furniture when it gets here we will call you. The furniture had an incorrect address and has been rescheduled numerous times. Had they let us call in check in on our purchase we probably could have caught the mistake.

I was getting 6 dining chairs. It was too expensive on the store. They charge $900 + 110 for delivery for 6 chairs and I got them online for 1/2 price with free delivery. I don’t buy any more on the store.

Humble store, salesperson Mario, I specifically asked if item was in stock and available prior to purchase. Was told item was in stock so I made purchase on June 3rd, was told item to be delivered on June 10th, no delivery then told 14th, no delivery, spoke with Mario. He said he would call back by end of day, no call. Today 17th, went into store to be told item might be in on July 30th, they would let me know. How about letting me know you will pay me interest on my funds that you are holding. Warning to all, this company practices deceptive trade practices. They should give customer option as to whether they wish to wait on merchandise 5-10 weeks. Not promise something knowing that you will not deliver.

We ordered Sommerford Dining Set with Ashley online furniture. The dining table was OK but the chairs were pathetic, to say the least. One of the chair legs was missing and the other chair had some orientation issue. When we requested replacing the items they are not even responding to our calls properly. I waited on the calls for more than 1-h and with multiple call transfers and they did not even respond to our calls properly and addressing our plight. This is such pathetic behavior... After not much success, we went to the store and requested for some service person to take a look and they've mentioned to us rudely that "it's not their issue (as we purchased online) and they can only take care of store orders". We called the agents for cancellation and for that we need to pay the postage shipping fees (which itself cost ~$250-300$). We got stuck with this scrap and waiting for the proper solution...

I went to the Shakopee store to buy new living room furniture, cash in hand. Two employees working on the floor, were too busy talking sports to each other, to even greet me or ask if I needed help. After 15 minutes of being ignored, I went to customer service and they were as bad, not offering to work with me. NO professionalism! Why are they there if not to help customers? There is NO excuse for not even acknowledging a customer. Unacceptable. They lost my business!!

I purchased a bedroom set in the El Cajon store in April. I understand there is a delay on furniture due to covid. No problem. I ordered 3 nightstands, a dresser, a headboard, footboard side rails to a king size bed. I received the nightstands and dresser. The dresser was broken. I waited a few weeks to receive multiple parts to fix the dresser. Eventually a technician came out to “fix” the issue. The dresser drawers still don’t open correctly or easy. OK, I can deal with that. I don’t think I should have to, but whatever.

I been waiting for a refund or credit for almost 60 days and yet to receive the refund or credit I was supposed receive but still haven’t received it and get nothing but complete run around from everyone. Horrible.

Be careful with Ashley. They gave us fake timelines and when they failed to deliver on time I requested a cancellation on half the order. To my surprise it’s only then I was informed they don’t have a refund policy. Be careful of what you sign prior to making any payments.

I ordered a sofa and end tables in Feb. They were promised to be delivered in March (first week of). They were not delivered until June. The end tables were scratched up and floor models. I refused them. They said that they will return and redeliver the following week that they are in stock. Here it July and have heard nothing. I call to cancel the order and request a refund. They now tell me that they do not have a cancelation policy and they can deliver it in two days. They have refused to allow me to speak to the manager. And are refusing to allow a refund or cancelation. This has been the most difficult company to deal with. I have also been working with Rooms To Go on other furniture and have had a great experience to include one piece was wrong and they bent over backwards to make it right. I was told not to use Ashley Furniture by a friend and did it anyway. Take this as a warning.

In April/2021 I bought a bedroom furniture from Ashley Store located in Secaucus NJ for my new home. I have spent close to $3,500 on the referenced bedroom furniture. They delivered the furniture on April 23rd. We moved into our new home on May 1st and when I was going to put my clothing into the dresser I noticed that the 2 bottom drawers were loose and the side parts felt all down when I opened those 2 drawers.

Charles ** was very knowledgeable of the furniture, assisted me with the confidence, and took the time to help me, with different packages with my home redecorating project. I will definitely share my experience with my family, friends and colleagues.

I wish it were an option to leave no stars. If you're thinking about purchasing anything from this company, don't! I placed an order for a sectional back in March of this year; I was originally told that it would take about 2 months for the furniture to be ready (not a problem at first). After waiting almost 4 months I took it upon myself to finally take this issue up with the store manager after getting nowhere with customer service after numerous phone calls where I was told something different each time. Miraculously as soon as I did that my sectional was then ready to be picked up, funny how that works.

I would have given them NO STARS if allowed! We made a purchase at the Highland, IN location on 09/09/19 in the amount of $1,572.52. We purchased a couch, loveseat, and extended warranty. I was offered a warranty service for accidents that will protect my investments from all kinds of issues, including frame breakage. The frame broke. We paid for the warranty service GBS (now rebranded as ProtectALL), which DSG sold us at the time of purchase. We were ensured that we would be covered for this problem of frame breakage and if they couldn’t fix it…it would be replaced.

Purchased a $1400 sofa sleeper in August of 2017 with the protection plan that is supposed to cover any damage or stains to the fabric for seven years. One of my cushion was snagged in November of 2020. I immediately filed the claim online. I heard no response for a month. I called the number on the warranty information. They denied my claim immediately on the phone stating it was “normal wear and tear” which is not covered. It’s interesting because they can use the term “normal wear and tear” to literally include any damage or staining that occurs to the furniture. Well, my couch snagged again in two more places on the cushions. The sofa looks absolutely terrible. Where the snags are, the fabric is completely falling apart. It’s literally disintegrating.

If I could give Ashley Furniture superstore less than one star, I would. I bought a bed from them, that when it arrived, it was so hard that I hurt my neck and needed medication for Vertigo. I did not receive a copy of Ashley’s return policy. All I received was a worksheet. When I called them back to tell them that the bed was far too hard they told me that they would send out a technician. The technician came three weeks later. The technician told me that the store would get back in touch with me, And that the mattress has a 10 1/2 year guarantee on it, he said I should hear from Ashley furniture within four working days.

I purchased $17k worth of furniture from the Indianapolis Store with Mario. I purchased a 5yr warranty with guaranty that the warranty is global and if I do not use it I would get my $899.99 back. I have moved to NY and the Hylan store refuses to help me and states they are Franchises. I called corporate on 6/29 and as of today 7/7 I have been told the only way they are willing to help me is if I drive 600 miles to Indiana, purchase furniture, then drive back to bring it to NY. I asked for online credit or a gift card to Ashley’s and I get the spiel all over…Some stores are franchise and some are in the corporation. I have asked twice now for a copy of my receipt so I can file a damage claim with my moving company and as of this moment have received it.

We paid to have the furniture placed and set up upon delivery. None of this happened. The one box springs was broken also. Called customer service and I either get the runaround or I never get a call back.

I bought a sectional with 2 end tables in January 2021. I was told all was in stock except the end tables and ottoman. When furniture was delivered in a few weeks the delivery person told me the chaise for the sectional and my end tables were delayed. I called the store and was told it would be a couple more weeks. Today is July 6 2021 and when I called for an update now they tell me it will be January 2022 before the chaise and tables will be in. No offer to replace my couch or anything. No one has called me personally to update me on my order.

I called this store inquiring about a specific mattress for my daughter. They told me they don't carry that one in store. My daughter and I went in a few days later to see what others they did have, and while looking around, they had the mattress I had called on days before, in their clearance sales room. I then spoke with sales lady Lisa, and I asked to purchase it, and (long story short) was told there was no bar code/SKU on the tag to ring me out for it, and to call back the following morning after the mngr (Ashley) was in, and Lisa had had a chance to talk to him about this mattress set.

We buy bed. After 2 weeks the broken. We been there 4 times nobody Care, and they has bad service and poor quality and not good customer service is horrible. We call every time they hang off the phone, never ever we go back to Ashley Furniture anywhere USA.

I purchased a manual recliner for my Senior Citizen parents. After receiving it and them using it for one day they found that it was very hard to close the recliner which required a person to push down with the feet. For some reason they found themselves having to get up out the chair and close it with their hand. The next day I immediately contacted customer support informing them that there was a problem with the product and that I was unhappy. I was told that in order for Ashley to take back the product I would have to send pictures of the item along with a summary explaining the problem, which would then be assigned to a service coordinator who would be in contact with me. After following up a few days later, I was informed that Ashley ordered a part and that I should contact them when it's received via email so they could send out a technician. Here we are two weeks later and the part still has not shipped and the order is still processing.

So, here is our story. We walked into an Ashley Furniture Home Store (AF) to purchase a dining room set on 5/28/21. We selected one and the transaction went through without a hitch on my Credit Card (CC). However, we did not receive a copy of the Sales Order/Invoice with my signature, other than a copy of the CC machine copy which did have my signature (this will have significance later on).

Very bad experience, from the purchase, the delivery and about the time to speak with customer service. We made the purchase a month and a few days before to allow time for everything to be ready the day we wanted the delivery. The delivery was due to the fact that the furniture was not available and it was three times until we decided to receive one part and cancel the other. Unfortunately, the sofa and the low side arrived damaged and began the claim and the combination with customer service. Pieces arrived. The technician and the furniture were worse than they were. I left another appointment and they sent the wrong piece, the other appointment arrived and the technician arrived without the piece and I am going for the 4th appointment and the problem is not resolved, 4 Saturdays Lost and the furniture worse than it was also that it deteriorates with each day that passes. We will see what happens this Saturday and I will keep you informed.

Terrible experience. Ordered full living room and dining room furniture (over $3K) on May 7th - they said they were backed up and delivery would be mid to late June. Not ideal, but I understood. Every time I have called for an update they push the delivery date back. Now they say they can "maybe" deliver by the end of July. My family has been without any furniture for a month already. I tried to call the store to request a cancelation so I can get a refund and buy furniture somewhere else, and nobody ever answers the phone. I can't believe how disappointing this experience has been. DO NOT spend your money here.

If I could give zero stars, I would. I ordered by bed on May 19. I chose Ashley HomeStore because they said my bed would be delivered within 2-3 weeks. It has now been 6 weeks. I am due to give birth any day and have been needing a new bed since I placed my order. I received an email showing that my bed would be delivered on July 2. I received another email stating that my bed would be delivered on July 21, but that's not even a guarantee. I am so upset. Ashley HomeStore has lost my business for good. I hope they go out of business.

I have had an awful experience buying on this store! I purchased a bedroom set and one of a nightstands had a defect, the store promised will send a technician to fix it, well, I am still waiting for him. It has been almost a month and the item is not fixed yet. He was supposed to be here three days ago and never came because could not find the address of my home. I tried to call them but they never answer or you have to wait for an hour before someone answer the phone. Customer service is really bad. Also I applied the guarantee to my couch because the leather of one of the couches got damaged and they sent me the wrong parts twice!! The story with this store seems not to end yet. I will not get tired to recommend everyone I know, not to buy anything from this store!!!

I ordered a recliner on May 29, 2021 with the Extended Warranty. Ashley Home Store delivered the recliner on 6/2/2021. Well within 72 hours of delivery, I called requesting a refund of the PWR Recliner/ADJ Headrest. I’ve been hassling through their Bureaucracy trying to resolve this issue for nearly a month now. Their organization is difficult to break through, just trying to talk to the right people seems impossible. Not only is it impossible to get in touch with anyone, once I finally do, they just drag their feet, ignoring me, etc. I am beyond frustrated! I just want my rightful refund.

I recently purchased a dining room set based on quick delivery. Unfortunately, they only delivered the table. Now I have to wait months for the chairs. What good is a table without chairs? They should not list that an item can be delivered in a week if only ONE of the seven pieces is available. I also paid extra for assembly. Although their website clearly said it was for my entire order, customer service now says it was just for the table. I had to call customer service to try and figure out when I would even get my chairs.

Called in to customer service to get a delivery date. Was hung up on 3 times before even saying hi. Then when I did get a agent she told me I was yelling when I wasn't. Then lectured me for 15 mins before putting me on hold and refusing to answer questions or help me. She is currently still on the phone not saying anything to me. I have canceled my order and will never ever shop at Ashley again. All because of their customer service which is non existent.

Bought couches from the retail store. Broke 2nd day in use. Multiple repairmen have come-by and have said it is not fixable. Part needed to fix is unavailable until the end of August. No help and no refund from Ashley Furniture. Customer service has hung up on me multiple times, and multiple instances in which the customer service rep blames the situation on me. The salesperson has taken zero responsibility for mess and has made it clear it is not his issue.

UPDATED 09/09/2021: I ordered a loveseat in Feb. Once it arrived the mechanicals did not work correctly. Rather than sending someone out they wanted to exchange and that's when the fun started. I've been given 7 exchange dates from April 'til now the 8th of Sept. I've moved furniture in my family room so they could deliver and obviously they didn't show. This last episode I had a delivery date and time 24 hrs before delivery. On the day of delivery they rescheduled with no reason. When I called customer service I talked to someone in Texas that told me I'm not listening to what he was saying. No reason for the delay. I've never dealt with a retailer that doesn't know or care about the customer once the sale is done. I do not recommend at all. I would give them 0 stars if I could so buyer beware. Do not set foot in Ashley furniture, unless you enjoyed being lied to or extreme frustration.

I bought a bed frame, nightstand and dresser at the Mayo Blvd Store in Scottsdale, AZ. The bed frame was delivered first and appx 3 weeks later the nightstand and dresser were delivered and I called and said with the set now complete it did not fit our decor and color scheme and wanted to return it. When I called within 5 days of the completed delivery of the nightstand and dresser I was told by a representative (Shane) that I might have been too late to return the bed frame but I was still within the timeframe of returning the nightstand and dresser (within a week) and something might be able to be worked out to return the entire set and he gave me Case Number.

Ashley does not stand by their defected products or the useless "protection plans" they sell. I purchased a dining set, and the table just started chipping (the whole finish on the table top was full of scratches) after 3 months. I got tossed around from number to number passing the buck. Not covered under the "manufacturing warranty" which basically only covers if the table is falling down.

The bedrail metal hook of the bed we bought from Ashley came damaged. Messaged them and ordered the part. Told us to wait for 7-10 business days. Still no email after that so I messaged again & was told order is still being processed, message back 24-48hrs. I called them again and was told to wait til end of July. I even told them can they just send the metal hook part it might be faster but they said it will take just as long. Never buying from Ashley again and won't recommend them to anyone.

In a nutshell we had two pieces of our sectional that had structural breaks. My wife contacted the company at a local store and they referred her to a GBS warranty. Unfortunately that was only for cosmetic issues. Something that we had paid quite a bit for. They were confused as to why we were calling them. The store let us to believe there were no other warranties that we could claim upon. However we learn later after talking to Ashley customer service at a corporate level that we at that time had 78 days left on a structural warranty which would have either replaced the two pieces that we have or if those pieces are no longer available would refund us for our original purchase price towards another item that Ashley sells. They jacked us a wrong just long enough to get us out of the warranty and now here we are trying to talk to them about how they miss lead us and didn’t advise as well and it’s simply a smile and sorry.

While the sales associate was very helpful, he did not know estimated delivery time. Then, after all was said and done they slip a flyer in there saying it could be over 12 weeks for delivery. 9 was now.

We found an outdoor sofa we liked at another store for $898, but the store was 20 miles away. We looked it up online and found Ashley had the exact same merchandise (same SKU#) for $999. Ashley also claimed to have a "Price Match Guarantee". I went to the store on Mayo Blvd prepared to buy it armed with a picture of the competitor's ad for $898. The sales person said he didn't think the manager would honor the price match, so I asked to speak with him. He was not going to honor the Ashley price guarantee, period! The conversation got heated and he asked me to leave. I promised to file a complaint with the AG, and left. This is what Ashley had in the ad for the sofa:

I would give Ashley Furniture 0 stars if I could! We have been waiting MONTHS for our furniture. Ordered it and told 2 weeks, after paying were were told due to Covid there is a delay and then pushed back to April, then June. I called and checked on the status 2 weeks prior to delivery and told we are on time for delivery. We just tossed all our furniture to ready for our couches that would to come in days to now get another email that they are pushed back another 2 months! This is uncalled for, Covid or not they should not take 6 months or more at the rate we are going for a delivery! Do not order from here if you expect to ever receive your purchase. Our money was cleared and we still have nothing to show for it!

I would like to say that I have never had an issue with Ashley until recently. I bought a new bed frame from them after moving into a new home which became a nightmare. When checking out, I was given a time frame of when I would like it delivered. I selected the date and submitted the purchase. A week later I get an email saying that it will be delivered two weeks ahead of schedule, which would not be an issue if I was able to access the new home on that date. Thankfully Ashley was able to reschedule the delivery for the original date.

We purchased a Reclining Sofa and Reclining Loveseat from Ashley Furniture on March 21. We bought the extended warranty. We received it Apr 2 and the first time someone sat on the middle seat the wood broke. We called to report it and was told it was out of stock. The phone call took a hour and 30 mins before someone answered the phone. We were also told that if anything happened to the broken one before we received the new one, they could refuse the return. It took over a month for them to attempt to deliver a new one and pick up the broken one. When the driver arrived, the two drivers called us out to the truck to show us the new one was damaged and refused to deliver it. They told us that someone would contact us, to arrange delivery on a new one. That was on May 14th. We didn't hear anything from them until May 28th and we got an apology email, apologizing for the delay.

We ordered a sofa, loveseat, chair and ottoman with the Memorial Day Sale discounts on June 3 knowing upfront that delivery would be delayed due to COVID tough times. 2 weeks later I received an email stating that the ordered sofa, loveseat, and chair were cancelled. I messaged the company with no reply and my husband called to speak with them. Ashley Furniture customer service department claims that I contacted them and cancelled the 3 out of 4 items, which is an absolute lie.

Ashley Furniture does not want to fix or exchange furniture because more than 72 hours went by and I did not say anything. I did not say anything because I had the furniture store in my garage a month

I'm really disappointed and feel like Ashley Furniture is not doing to right thing. I purchased new furniture and received it damage. Same day I received it I report it to them. I'm not getting an option to get it exchange. I pay for it full price. I don't owed them anything. I need advice to what I could do.

I cannot get the couch and loveseat I ordered. I was originally told 4 weeks and we are 9 weeks in and still no exact date. Sometime in July they are saying! I never received an email after the $3000 purchase thanking me for the purchase or giving any details. If this is the way all customers are treated RUN to another furniture store.

I bought a sleeper sofa and I was told it to be delivered on June 16th. A day before the delivery date and someone called me from dispatch and confirmed the delivery day. I also received an email stating the date of delivery June 16 the farm 2:30pm - 6:30pm. On the day of delivery I received an email again to follow the progress of delivery truck and the drop number. The delivery driver called me around 2:30 p.m. and said he would be at my house in 30 minutes. Then after about 40 minutes he called again and said he's a little bit late and asked me to give him another 45 minutes. I've been waiting for more than 3hours then I called Ashley customer service. I was told that my furniture has been returned back to the Warehouse.

I almost never write a review but this company deserve this. I wish that could give them negative stars. Here is my story: I purchased 2 items from Ashley Furniture on Fry Rd on 09/06/2020. The items shipped via Ashley and arrived around the end of the month. When the sofa and chaise lounge arrives I was not home and when I returned from work notice that the sofas have so many imperfections and was poorly manufactured. I call next day and they told me that I have to send pictures, etc etc and they will get back to me. After 3 day I called back and they told me that the manager of the store will have to approved the return in order to be completed so I went to the store, spoke with the manager and he told me that he will approve the return but I cannot have a refund. He told me that I will have to pick something else from store.

We purchased two additional pieces to expand our sectional. We were told the items were in stock and we could get the pieces no problem. That was four months ago and we still don’t have the items. We have now worked with three different sales reps since making this purchase, all less helpful than the other. We can’t get any answers and have no idea when to expect the additional pieces to complete our couch. We are patient people, especially during a pandemic, but this is ridiculous. If they would have been honest, rather than telling us the items were in stock, we would have bought a different couch (possibly from them), but now unless this issue is resolved soon I can promise I will never purchase anything else from this company.

Our sofas was supposed to be delivered all together but got a call from the warehouse prior to the delivery date that the love seat was damaged. The person who called asked if it was okay that it would be delivered at a different date which would be a month later. I told her I would like it sooner but she said they said they can’t do anything about it except wait for the next time when it is in stock again. Why ask if it was okay when you can’t do anything about it? Half way through the month and got a call again that we will have to wait another half and month for it because it had been pushed back again. It’s frustrating and I would not have bought it if I had to wait 2 months for it.

I purchased a table and chairs 3 months ago and was very excited. The delivery team showed up and quickly assembled the table and chairs, taking the packaging to the truck they just left. Inspecting the work I found I was missing screws and the items were wobbly. To make a long story short I am waiting on my third visit from their delivery and setup service. Ashley makes it clear that this service is third party and employees of this service are not affiliated Ashley. The second visit from them was very uncomfortable. Two trucks showed up 8 guys and they only brought the chairs no table. I was instructed to make sure they don't leave without all items, impossible. Ashley PLEASE rethink who you hire and maybe change services?

Have now been waiting over 3 mouths for a call on delivery of Furniture purchased in April 2021 and we are still waiting. Called them today 6/10/21 and was told to call back and to except a delivery July 4th. That's a holiday. Ashley is full of miss-promises and lies. If I really didn't what was purchased I would get my money back since they were paid and will say this I will never buy from ASHLEY again. Really feel like protesting and picketing outside the store in Colton California saying that ASHLEY give you nothing but broken promises and lies when it come to in stock and deliveries.

In the beginning of April I bought a new mattress. Neither in store nor online were they able to order the one we wanted, even though it was in the store and online. But, we accepted and chose another one. Was told at the time it would be delivered the first week of May. The week passed with no word from Ashley. I contacted them and was told that we were now scheduled for the last week of May. Finally at the end of May we were notified that we would receive it. Then, they 'lost' it. No communication from Ashley. I had to keep contacting them for info. This same scenario repeated again. We bought it in the store, but they did not answer the phone nor return calls. Only the salesman who sold it to us sometimes responded.

On 2/6 I went to my local store to purchase some living room furniture. I was given a date that was a month away for delivery, which was great because things were slow due to COVID. That date came and went and never heard anything from the store so I called. I was given an excuse and another date. This happened for 4 months. I called today because once again I didn’t hear anything about my order. When I called I was told my order was canceled! The company canceled my order and didn’t even give me the courtesy of giving me a phone call. I will never step foot again in another one of their stores, and I will tell everyone I know looking for furniture to never go there. Very unprofessional!!

Purchased a double love seat recliner in April that was to be delivered in May. I called May 1st about the status since I had not heard from them. They said it would not be ready to ship until maybe December! At that point I asked them to cancel the order and refund my money which they said they would do. I called again on May 26 and spoke to customer service and told them that I had cancelled their order I still had not received my refund I was told I would get the refund within 2 days that did not happen. It is now June the 7th and still no refund. A truly horrible Overall experience I am now working with my bank to get my money back.

Very good delivery experience! Team arrived within service window, went over the delivery process prior to bringing the item in to the home with me, wore their mask and very quick in and out. Would definitely recommend!

This is my and my husband's first experience with Ashley Furniture and it has been nothing but a disaster! We purchased a bed and a dresser at the beginning of February of 2021. We asked that when everything was delivered it would be all at once, so nothing was sitting in our garage. This is when the fun began. First, we received a text message that something was being delivered and since we asked for it all to be delivered at once, assumed it was all being delivered, so we took our bed down since we paid to have it all put together. When the product arrived it was only the mattress. So, that has been sitting in our garage since the end of February. We then had to put our original bed together.

It's one of those deals where you pay the money and then are treated the opposite of a paying customer. Once you pick the day, you have no control over the time frame they pick for you. Only option is to keep delaying your delivery until you get the time of day that you can make happen. It has been a week now since purchase with a holiday weekend coming and no end in sight. Very frustrating as a consumer. Not saying to not buy at Ashley's; however, sometimes the big stores lose the customer in their enormous processes. They also use a lot of robots in their communication which limits the ability to deal with unusual situations. Loaded the APP as suggested in one of the thousand of emails I receive; however, they said they could not find my order. Just so you know I am not a Debbie downer, I am happy with everything else. Just remember, NEGOTIATE! If they don't say no a few times, you haven't reached their best offer.

My 8 1/2 month pregnant daughter ordered a dining room set and server 2 months ago -- she was aware that the delivery would take longer due to Covid. When the set arrived, they dropped it off in about 13 boxes!!! Of course it was supposed to be assembled, which they apologized for. However, they have been waiting 3 days for some kind of resolution and the best they got today was that someone will call in 2 days to SET UP a visit! This is unacceptable! They need to make this right SOON!

I purchased furniture approx 10/31/2020, they delivered furniture early January but furniture was damaged. I immediately reported & was told on multiple occasions that furniture was going to be replaced. I had a conversation with an employee Mar 31 and was told it was scheduled for May 21. I call back today & now they then tell me mid July. This company has been terrible to deal with. Stay away!!!

I purchased a rocker recliner from Ashley Home furniture on May 8, 2021. I depend on this chair because due to health issue I must sleep in it. After two weeks the lower part of the arms did not have padding so the wood started poking into both of my legs. The back of the chair started to separate from the seat creating a large gap that everything and anything could fall into. The Ashley Store in East Peoria IL where I bought the chair advised me because it had been 2 weeks there was nothing they could do but if I wanted to take pictures and send them someone could decide if it could be repaired or not. All I wanted to do was exchange the chair for different chair. I would even pay more for a better chair if necessary. They advised me that this was not possible. User's recommendation: DO NOT BUY From Ashley Furniture Ever.

I am a patient guy, ordered a simple coffee table 4 months ago. They sent me exactly 12 emails each time changing the delivery between one week and two weeks out. This one pushed it out 3 weeks into June. The last 3 or 4 times I called to ask what the deal is, each time the same story, they don't know when it will come. I understand with COVID there are shipping and logistic issues but though I really wanted the item, enough is enough, I just cancelled. If they don't have something and no idea when it may arrive if ever, they should not have it posted as being for sale!

Website stated "In Stock" which means normally immediately available. Now it's going to be 2 months before I will receive my purchase. That's false advertising 100% and misleading. It stated in stock at Avon, Indiana. I went to purchase it, Only after paying for it, was I informed it could be 2 weeks,, then find out now it won't be in till 8/3. Today is 5/19. Don't advertise "in stock" when it takes 3 months!!!

SOOO, where should I begin... We have purchased the furniture from Ashley on the 20th of February, we paid in full, the representative and the manager of the Manassas location were super nice and helpful while of course trying to make a sale. We have found what we wanted and it's a California king bed and we were upsold on the mattress because the deal that the manager had offered to us was pretty good, we also purchased a dresser to match the bed, total package around $2500.

Bought a sectional, ottoman, and rug in the Coralville store and had an excellent experience in store. Was told 8-12 weeks for delivery due to pandemic material shortages. Had seen a lot of bad reviews and we were a little concerned. We received it in 8 weeks in perfect condition. The two guys who delivered were exceptionally quick, friendly, and got everything where we wanted and set up for us in no time at all. Everything went 100% as expected and the furniture is beautiful. We love it and will be going back to Ashley Furniture again.

We bought 3 pieces of furniture in March, it has yet to arrive. They keep texting me it's coming, for over 2 months's now. They're saying in Covid related but I bought a brand new fridge from Home Depot and it only took 4 weeks. I understand a bit of a delay but months? Nah. If you want to cancel and buy from a place that can actually deliver your goods, they charge a restocking fee. Restocking? For something not in stock. Ripoff. Utter ripoff. I won't buy from Ashley again. Ever.

Ashley Critique: We bought $13,000 worth of furniture from Ashley back in June of 2020. The staff at our local Ashley was WONDERFUL. It ends there. There was something wrong with everything we bought. 1st. The $8500 worth of bed and bedroom set surrounding the adjustable bed. This was the cheapest and flimsiest material of construction I've ever seen. The setup people left sharp edged bolts sticking through the side rails which sliced both of the adjustable bases. Reported but never fixed. So now I have duct tape covering the torn fabric.

My experience started December 2nd, 2020 and did not end til April 2021. During Covid we all expected things to run slowly but this was beyond ridiculous. I bought a bedroom set and new mattress which cost a small fortune and was told I would not get delivery til January. This was fine since I was refining the bedroom and the holidays were coming up. Well January came and I called and was told February or March which at that point I was frustrated so I called the Ashley’s store in Middletown. Now after a very frustrating conversation I am told I will get the delivery February 13th which I did but I not only did not receive my whole order but the dresser drawer was broken.

Ordered item online and waited for few months but delivery department rescheduled delivery couple times for plus one more month and last reschedule was with no delivery date at all. Terrible experience, and time invested for nothing - strongly not recommend.

I needed a table and chairs within 6 weeks. Found a set online that was in stock. It was scheduled to be delivered in 10 days. Great, no problem. I received the chairs, they were great. Put them together because the table was to be delivered 2 days later. It didn't come, tried contacting them which took multiple attempts. Told the delivery was delayed due to COVID and would be 2 weeks later. No problem. 2 weeks later, nothing. No contact from them. No explanations. I had to contact them to get any information. Different people gave me different and contradictory information. Told me is wasn't there problem and told me to call a different number. This happened 6 times. Found the table on Amazon to be delivered in 5 days. Ashley is awful.

We ordered a bedroom set back in February. Was told it would be 6-8 weeks, I called over a month ago and they said it was still a week out, we are now ready to move into our new house. Ccalled to schedule a delivery date and was told that it would not be here until the end of June, called customer service numerous times to sit on hold, very frustrating and I will never give Ashley furniture my business ever again! I would recommend shopping elsewhere!! Very disappointed customer!!

We order a and got the white glove delivery service so said Taylor ** who works at the one in Farmingdale. Anyway they came and put together our bed, knowing we have a few more weeks before we tested things out. Of course our mattress doesn't work. Please stay away from this place, Taylor ** is the worst. She will tell you to call her with anything and the minute you are not happy she blocks you as she did to me. I can not believe this is going on. It is impossible to get anyone from the actual store on the phone. I will have to now go down in person to make my case I suppose.

I had Ashley furniture delivered to my home on Sunday, April 11, 2021. I was the first delivery and they had made it to my house by 9:00 am. However, I had been tracking the drivers and had noticed that they had taken a shortcut to my house with a road that has major potholes. When, they made it to my house the driver could not slide the truck's door up because all of the furniture had shifted to the front. It took the drivers a good 8 to 10 minutes for them to be able to open up the sliding truck door. When the door finally opened a queen size mattress fell out of the truck along with my daughter's dresser. I was absolutely horrified and so was my family.

Item we ordered was delivered damaged. We refused delivery and ordered a new one of same style. When the new one was delivered, it was the exact same one that we refused the first time. We attempted delivery a third time and were guaranteed that it would be inspected prior to delivery. Guess what? Same damaged item was delivered on third attempt! You've wasted our time on 3 different days. You should be ashamed of your incompetency. We will never be shopping at your store again and I will never recommend you to anyone. Your loss.

Bought furniture (sectional). Twice now the delivery date set up by Ashley Furniture - no call no show. Contacted Ashley requesting a refund on our $269 delivery charge due to us having to call off from work only to have our time wasted by the no show on their part. Manager Miguel was rude and inconsiderate - obviously our time isn't worth anything. It was a simple fix but he refused. Well call Corporate Office tomorrow morning.

If this reaches you before you purchase at Ashley Homestore, consider yourself luckier than me. So let me tell you a tale of pain and suffering about why that's the case: when I walked into the store, I was amazed with the look and quality of the furniture, so I decided to buy a dining table with chairs, bar stools, shelves, and a computer desk. My salesman mentioned that it all came with a 5 year delivery and premium delivery (which just means regular delivery, but they'll assemble it).

I purchased an entire living room set. Waited over a month for delivery. When it finally arrived. They left 3 huge boxes for me to assemble after I paid for set up and delivery. Paid $270.00 for this premium service. They refuse to correct this or issue credit. Managers refuse.

If I could give them a -1 star I would. I bought a couch in April that was suppose to be delivered by the end of that week. I received a call a few days later informing me that it was on back order and that it would take 2 weeks longer. Two weeks roll around and again, get a message telling me they still don’t have it. I was asked to wait another 2 weeks and they’d have it. Just got an email AGAIN today that it’s delayed... AGAIN! You are lying to your consumers to get them to buy something that says “available,” and then not having it all of a sudden for months. I will never, ever buy from this company again, and will make sure all of my family and friends don’t either.

I would give 0 stars if I could, I ordered my furniture back on February 7th and it’s now May 6th. They have told me for months that my furniture is coming it takes 8-12 weeks. It has been more than the estimated time frame they gave me. One person tells you one thing and another tells you something completely different. They sure had not one issue taking money off my credit card. The online and delivery departments are extremely rude and have 0 information about my order. I can’t even look up my order online. It says I don’t even have an order which is strange. The corporate office I’ve spoken to as well a lady named Fonna and she is rude as well. I wish I would have seen some reviews before I purchased my furniture because I would have went some where’s else. If it’s not here by this scheduled delivery date I will be canceling my order and closing my credit card with them. Tired of the runaround!

We bought multiple pieces of furniture from Ashley's in Fresno. The salesman that helped us encouraged us to purchase the 5 year protection plan and stated, "it covers everything!" That is a huge lie. We have since had issues with our dresser, ottoman and box springs. I call GBS who we purchased this "protection plan" through and have had all of our claims denied because they don't cover it, with the exception of the ottoman because I have yet to actually get them to come out and look at it. The dresser drawer doesn't close all the way - not covered. Apparently the hardware of the dresser is not covered, so the track isn't. The box springs aren't covered because they aren't furniture - that's news to me!

I purchased a bed for my daughter from the Wilson location on 3/24/21. I also paid for the bed to be put together for us upon arrival. Due to Covid we understood that there would be an extensive wait time for the bed to arrive. The bed was delivered 4/26 but to much disgrace could not be put together. One of the guys stated he could not put it together because Ashley had not included the tools with the package. Another guy asked me had I received any hardware from Ashley and I responded no. He then went back to the truck to take a second look to ensure it had not fallen off one of the boxes and they just overlooked it. He came back through the door and apologized for the inconvenience. I heard the third guy say to another, "I am sick of Ashley Homestore. This is the second one today " That was irritating to hear because I could perceive from his statement that Ashley does quite a few screw ups on delivery service.

Ashley Furniture - 9100 N. fwy are 140 Fort Worth TX 76177 - 5/3 at 345pm. My adult daughters and I were searching for bedroom sets and no one greeted us upon entering showroom. Finally a woman walked past my daughters never speaking then approached me to ask if we were helped after 15 min in store (we walked half the store already). She said she thought I was helped? By who, the imaginary workers in store. No one said anything to us. We even walked right past her and a coworker who saw us and just continued talking to each other, ignoring us (only 1 other family was measuring a bed by themselves) so no excuses.

I ordered a sofa and chaise from Ashley on November 15, 2020. When it was delivered on February 9, 2021, they were unable to assemble the legs on the couches because they had the wrong equipment. The two unusable couches were left in my living room, and I was instructed to call customer care the next morning, who (according to the assembly people) would be able to take care of it within a couple of days. When I called customer care, they ordered new parts to be shipped to my house, and a different set of workers came to complete the job (Feb. 17, 2021). These new workers did not have the tools they needed and actually asked to borrow my tools to do the work. They eventually let me know that the sofa was defective and was missing parts to hold the legs in.

I will say that the in store experience is good. I was able to get the exact furniture I wanted with a pretty decent sales experience. Delivery was fantastic, on time, and the delivery crew was great. Here is where it went off the rails. After a few days, one of the reclining sides of my love seat started catching and was unable to lift or drop without considerable effort. I think no problem, I'll call in the warranty and have it looked at. I have called at least a dozen times in the past month, sometimes you can get through, most often not. After 15 minutes of being on hold you automatically get dropped.

I have this exact set up and my chase has been in need of repairs from the second week. It was delivered in October of 2020. I have had failed and cancelled appointments to say the least. My time is valuable, but not to Ashley Home Furniture. The repair company just called and said they will be here tomorrow between 2 and 6 to perform a 3 hour repair which has already been determined by other failed appointments. I was told it could be possible they will show at 6pm tomorrow night and stay for 3 hours to fix my chase. I guess movie night is out, because that's where the family TV is. I am so disappointed, even my great sales person has not even called to say, "Sorry for your trouble," I’m sure she knows.

I added no hassle charge of 149 for a dining set and to my surprise I got unassembled chairs by FedEx today, and when I called customer service, they are saying it was for table only. Wow... I have never seen this before.

My nephew Alin ** got the chair for me, he call in the repair work 11-17-2020. GBS tech was here 1-7-2021. Order a part, (John **) they brought me a drown chair instead of a part for the other chair, 4-2021. I don't like the new chair. I can't get comfort in it, call Ashey Furniture 4-24-21. They said to call you, it their chair (right). Help please Wanda.

Ordered sofa and recliner from Ashley Furniture Mount Juliet Tennessee on sales order ** on 3/16/21. Said I would have it by 5/15/21. Called and checked on order yesterday after not hearing anything from anybody since purchase. The Customer service rep. from home office said sofa and recliner would not ship from MFG. until middle of June and I may not receive until July or August.

We purchased 2 identical love seats from Ashley Furniture. One the USB ports went out within 2 months, then it started having recliner issues. The foot rest (now on both) are weak, pop and crack like the springs are coming off. The other is also having foot rest problem. one side. Bought the Premium Protection Plan with power incase something would happen, Well, we have been dealing with the protection company for well over a year, GBS missed appointments, no one to work on them, and they finally told us they would replace the one with the USB and weak feet rest.

Marcus & Clyde Truck #4. Very friendly gentlemen. Called and informed me of delivery as expected very polite. No problem having them delivery again! They delivered a sofa table for me, it was perfect. No damage from truck or delivery. Not a scratch anywhere.

I will never work with Ashley Furniture again. I bought 3 couches in November. They delivered one without a power cord and it took them months to get one to me. Once we were able to plug it in, we found the couch was broken. Then it took a few more months to fix it. We owned the couch for almost 6 months before it worked. We got the runaround everywhere we went. I spent countless hours on the phone trying to get it resolved and it was roadblock after roadblock. They gave me a $50 credit from my several thousand dollar purchase to "compensate me for my hassle." I wish I could have returned everything and gone to a different store. We've now had the couch just over 6 months and the USB port on it stopped working. Now I have to start the saga all over again. Whether or not you like the furniture, the customer service is worse than dealing with medical insurance. Stay away from this company!

If I can give 0 stars, I would. And yes, I will take my precious time posting this exact review on every website I know because I gotta let prospective consumers know they are in for a distasteful joke. **This is the worst retail store I have ever encountered so far in my life. And you'd think that since they are a nationwide brand, their customer service will be superb. Not.**

First off we love the sectional we got from Ashley furniture. The delivery was poor. They arrived before the schedule time so I was not home when they arrived. My wife was. They asked to take a door off so they could bring the bigger section of the couch in. She told them she wasn't doing that, we paid to have it brought in and set up. Then they asked for a drill since theirs wasn't working. I arrived just after they got the bigger section in. They asked me to put the door back on and I replied the same as my wife and ask ask them to put it back on. They put it on and abruptly left. Come to find out the door was not put back on right and they damaged (chipped paint and scrapes) the outside door frame that now has to be repainted so it won't get water damage. We will shop at Ashley's again but will never pay them to have it brought in and set up.

My wife ordered a sofa sleeper Feb. 1, 2021. The website said the sofa was in stock and the delivery was scheduled for the end of April. Called today to verify the delivery, and without our knowledge or any communication from Ashley Furniture, the delivery had already been postponed until the end of June. They could not even guarantee this date. Other sofas that were in stock could also not be delivered anytime sooner. We cancelled our order now and are looking somewhere else.

NEVER NEVER NEVER buy from this company. They want to sell your furniture but have poor customer service. We purchased from the Germantown Road Store in Dec. 21, 2020. They required we pay in full but the loveseat and chaise were going to be 6-8 weeks before delivery. We reluctantly agreed to this arrangement. The furniture arrived in 7 weeks and the loveseat had a tear on the back and the chaise had an area from one button to another that had never been sewn at the factory. We reported it and waited another 5 weeks. They delivered another set in March. The loveseat arm had the foam wrinkled under it causing the leather to be wrinkled. The chaise had dark spots on it (similar to water spots). We reported this and have dealt with numerous customer service reps (some who are working from home with children yelling in the background). None of these people were helpful.

I was interested in purchasing a dining set. I found a lower price elsewhere but Ashley's price matches. I worked with a rep in the chat and he approves the price match. Told me to place the order online and let him know. Just as I did, my chat was transferred to someone else who had no clue what was happening. Then they proceed to tell me my order didn't go through. I then spent over a week trying to get through to someone to figure out what was happening. Money was deducted from my bank account and pending, pending through PayPal as well. Ashley's website kept saying no order was found even though I had a sales number. When I got ahold of a person, she couldn't help but told me she would be the last person I talked to. That was a lie, she was to call me the next day and never did. Over a week later, I finally got a order confirmation email. I tried contacting again.

We purchased an entire bedroom set from Ashley Furniture and it's been one nightmare after another. Half of the pieces are damaged and not with just small blemishes but cracks and splits in the wood. We have received multiple shipments of duplicate replacement pieces. The dresser- almost every piece is being replaced. We continue to wait on the replacement night stand drawers which are cracked and significantly damaged. Calling the store manager, where we purchased the furniture, is of no help whatsoever.

I went to their store to look for sofas. I was going to buy them online. I did that with other furniture and I didn't have any problem with delivery, but at the store this gentleman asked me and blah, blah, he said that I can order with him and the online prize. Well, it's been almost 3 months and they keep changing the delivery time.

We Started shopping for a 3 rooms worth of furniture in Chicago. The very first thing we told our sales person was this would need to be delivered in Wisconsin on a Saturday. "NO problem. We can do that!!" We asked 3 times in the process if this was a problem, we would not order from them. NO, No problem!! Also we wanted the whole order dropped at the same time and we would wait for it all to together in one place before delivery. Well 1 month in and they want to deliver the bed and bedroom set first.. Then we find out they can ONLY deliver to the area our house is in on a Tuesday, because that is when the 3rd party carrier could do it.. Well we then tried getting ahold of someone in the store we bought it in. The stupidest thing I have ever heard. You can't call the store cause they fired all of the admin staff, NO ONE to answer the phones.

This company does not care about its customers nor merchandise. They do not take responsibility for anything and will transfer and hung up on you until you get so tired of it, you will never contact them again. I am begging anyone who reads this not to waste your money on this company. You will only feel dismissed and lied to. I don't understand how they are still in business. Ordered a bed online because the store did not have it in stock. The shipment came with over half the pieces missing. Took 1 1/2 hrs on the phone to receive no resolution. The online rep says the local store is responsible, and vice versa. They are rude and don't even want to hear your issue as soon as they know it is about returning or fixing an order. If anyone can send you in circles, they are the masters.

I ordered table set online. I had moved from Northern California to Southern California. My initial delivery date was May 1st. I get an email asking if I want an earlier delivery date...I responded yes. I confirm date of April 11th...day of delivery I get a call from a representative saying my delivery has been CANCEL due to issue with table. I RESCHEDULE for today April 18th and get a call saying my delivery is CANCEL. A piece of my set is in the shop and unavailable and will be several months before I would have it delivered to my NEW place.

Hello People, Purchased reclining sofa 4 years ago. Had to have customer service back within the year to fix. Did a so so job, 3 years later had their subcontractor out to look at (had to pay). He again put more stuffing in and told us recliner back would only get worse and break at some point. It seems the engineers did not design recliner with the correct support size, and connection. Will never purchase this junk again.

I give a 1 star for delivery process. They were suppose to deliver all the furniture at the same time per the customers request. I was called on Sunday saying all my items were in and would be delivered. When the truck arrived only 4 items were on it and not the other 6 items. They delivered a table with no chairs. The ottoman with no chair. No tables for the living room. After they found what the issues was, someone forgot to put all the items out for delivery, they informed me it will be another week before the items will be here. Also the loveseat will be another few weeks. So now I have to take off work again for 2 more deliveries that need to be made.

Ashley delivered furniture 6 weeks after purchase, damaged, they sent repair person 6 weeks later, wrong parts, he took pictures texted them, one month later wrong part sent again, repairman came and talked with agent who was supposed ordered new unit---this was in November--first delivery supposed to be Jan 6 2021, pushed to February then to April, now I am being told it will be May before they can schedule delivery--paid close to 5k for this furniture, and really wanted it, the looks are good, but this service stinks, each time I have called I have had from 10 to 30 minute wait to talk to an agent who would only say, "We will deliver it when it arrives???" This couch and sofa are heavily advertised by Ashley? Why the looooong delay?

Made a large purchase at Scottsdale location of over 50k. They told me everything in the store 50% off. Went home and went online. Everything was cheaper online for same furniture on their website. Fought with salesman. He talked to manager and price matched their online prices saving me over 4500 dollars. Paid for everything in November. Got most of furniture within 30 days except for about 7 pieces. I bought an 8 piece leather sectional. They delivered 4 pieces. 2 end units and middle not sent. They said it was on back order. Waited for 5 months and every month they gave me a delivery time and never delivered them.

I purchased a full bedroom set (bed, 2 night stands, dresser with mirror and chest of drawers) in February of 2020. I never received until Oct 2020 and all pieces but one were damaged. I did not have furniture because my delivery was supposed to come in June and due to Covid was delayed so I accepted the damaged furniture with direction from delivery drivers that it would be recorded and reordered for replacement. Needless to say, I have gotten 3 replacements and all damaged.

I purchased two accent chairs. We never uncovered the chairs since we had a pet and the chairs were in a room we didn't use. (For over a year) We finally uncovered the chairs for a real estate showing and noticed one chair had a wrinkle in the seat area that we could not get out. Turns out this chair is actually a returned chair with torn fabric below the seat cushion. We were ripped off and it is too late to return it. Watch what you get from this store. It is definitely a BUDGET type store. Not good quality at all.

I ordered a recliner and a sofa from Ashley Furniture on January 3, 2021. Original delivery date was February 14. I checked the website to see the delivery status on my order and only received the message “Delivery tracking is unavailable for your area.” So I called the store where I placed the order on February 9 and was told that delivery was on back order and there was no new projected delivery date in their system. I called the store again on February 21 and was told the delivery date was pushed out to March 15.

Our furniture got delivered after 6+ months when they promised to deliver it in 1 month. People who came to delivered my furniture were really rough and gave us a hard time. They didn't wear their mask (while company is advertising to follow all Covid 19 protocols) and shoe cover. It was raining heavily and they were going in and out with their dirty wet shoes. My whole house were muddy and in all mess. They started banging furniture while fixing it. And on top of that the disgusting thing they did was THEY SPIT IN MY HOUSE. It was so gross. This is not acceptable in anytime and they did it in this pending period. My old leather sofa they sold me saying it's genuine leather and it will not peel off but it started peeling off in just 1.5 hours. I will not give any good review neither in quality and not in customer service. Will never buy the furniture from Ashley anymore.

Unless you want to wait months for your item or spend hours on the phone asking where your item is then don’t bother shopping here. I’ve called customer service a ton of times yet got nowhere. Even after speaking to a handful of managers. I’ve been told numerous different things including shipping dates. Literally been told 4 different things regarding when I will receive my item. Given two different shipping dates. Didn’t know that was even possible. Did they ship it in parts?

I purchased 2 sofa/recliners from Ashley Furniture and when they were delivered one of the recliners didn't work. We called and a technician came out and got it working. After 2 years, the recliner failed again because the plastic hinge arm broke. We didn't purchase the extended warranty, so we are screwed. Don't buy from this cheap crap store.

Paid for furniture, given delivery date and now because they called an OLD a phone number they have on file and I didn’t respond, they cancelled delivery and put my PAID furniture back in inventory!!! This company is unethical, smoke and mirrors!!! Run away as fast as you can! Will contact credit card company to stop payment!!!

RE: Rocklin Store - We were among the first new customers when this location opened and were very pleased with our buying experience. This is why we went back to Ashley's when we needed more furniture items and purchased both on the same day (Nov. 21, 202). We were told and I clarified that what we ordered was in stock and were assured it was. The delivery was set Dec. 2, 2020 on one and Dec. 17, 2020 on the second one.

In the month of June 2020 I purchase 2 pillows for the total of $522.58 at Ashley Furniture Home Store located at 2350 Central Park Ave Yonkers N.Y 10710. These pillows were financed along with other items I purchased. When my Synchrony credit card statement came in the mail it showed an incorrect balance. Ashley Furniture falsely reported to synchrony bank that I purchase 4 pillows for total of $1,045.16. My receipt that I was given by the Ashley Furniture salesman both paper and through email showed that I purchase 2 pillows which was correct. I don't know how or why Ashley Furniture reported to Synchrony bank that I purchase 4 pillows.

Tried to buy a Mirimyn Accent Cabinet online last week but after waiting 20 left a voicemail as prompted and hung up. I then called a great associate, Dawn, at Clearwater store and placed order through her. At no point did anyone tell me that by calling associate at store the cabinet would not be returnable as opposed to an online order. Cabinet was delivered with obvious defect which I pointed out to delivery driver. He had no interest and left. Same day cabinet was delivered (4 days later!) Customer Svc called to take my order from my online voicemail. Now I've been told I cannot return it because I ordered through store associate. They've offered a fix or replacement but don't want to take another chance on this poorly constructed piece! Terrible customer service and unimaginably complex corporate structure that is NOT customer friendly! I will NEVER shop at Ashley's again!!

My wife and I wanted to upgrade our outdoor furniture and purchased an indoor bar unit as well. At the time of sale, we were persuaded to purchase an additional insurance policy to cover "ANY" issue with the furniture within a couple years. After one year, the table came apart in multiple areas, and the cushions are a completely shredded. We have communicated the issue multiple times with the Naperville location, and we are getting nowhere. They are simply not honoring the warranty/insurance that we paid for. They contacted the corporate office, as have we, and still nothing. Completely disgusted that they are not doing one thing to help.