Ashley Furniture Reviews

What a horrible company this is; we started on July 2. Went at the store to buy Tempurpedic; the sales person was very condescending and he even told us to leave if we don’t like it. He ordered the wrong base. It took a week to fix the order. Today July 14 only the mattress was delivered and not the base. We have to wait another week. Please close that store. You don’t belong in this business. Every time I’m gonna look at this expensive mattress I’m going to think about this horrible experience. I hope you get what you deserve for such a substandard service.

Don't go here. Our couch delivery has been rescheduled twice, this time at the last possible minute--they said our furniture "couldn't fit on the truck,"-- and we've already gotten rid of our old couch in preparation for the new one. We have family coming into town for a reunion, and now, no one has a place to sit. I'm livid. We heard horror stories before we went, but I didn't think simple DELIVERY would be such an issue.

Bought the bedroom suite with mattress for my daughter. After a while the Mattress start caving, called and they said it’s still under warranty but when they found out it have couple of stains they said that voids the warranty. I have no idea what stains has to do with a defective mattress and they refused to replace. Scammers, never buy from there again.

Unable to contact store and unable to get someone on the phone for and exchange. Ashely sent the wrong item and it took them a months to get us the right item, this is just the tip of the iceberg. Bad service overall would have spent the same amount of money at another store and taken out chances.

My wife and I arrived at their Flowood Ms, location to purchase our children new beds. When we arrived we were not greeted when we came in the store nor did anyone attempt to assist. Terrible experience and we definitely will not be returning.

BUYER BEWARE! Customer service is nonexistent with Ashley. They sold us a kitchen table and a 5-year extended warranty through GBS, telling us that no matter what may happen to it in the 5 years, we would be covered. No one provided warranty paperwork or specific details. We were only told that any damage would be covered. We've had the table one and a half years and the finish is coming off. This table is rarely used and should not be doing that. The warranty company refuses to cover the claim because we did not call within 30 days of noticing the issue. The thing is, NO ONE told us about this 30 day window until today! GBS will not work with us to reach resolution on this and Ashley won't work with us either.

I ordered a chest, paid for it, scheduled delivery, CONFIRMED delivery and then waited, and waited, and waited for my order...until I called them, only to find out there was no delivery on route. I wasted an entire day waiting for them and they did not have the decency to call me to let me know the product I ordered was out of stock. I tried calling the store I place the order at and no one picked up the phone. After trying to talk to someone for hours, I finally had to drive 1 hour to talk to someone. HORRIBLE, HORRIBLE customer service. I give them a 0 out of 5. NEVER buying from them ever again!

We ordered two online from Ashley Home Furniture. I received the order on a Friday night and assembled one chair Sunday (two days after receipt). The chairs was too short for our table so I disassembled and repackaged the chairs the way that I received them. One week later I took the package back to my local Ashley Home store, I was told that I could not return them to the store and that I would need to generate a return slip online and return them to the warehouse.

The wrong furniture was ordered by salesman and delivered. They said call customer service to do exchange. Week after week, call after call, they now will not exchange. Text after text (that I have kept) from store they were Rude people at Louisville KY Breckenridge store and customer service is worse. Now they think I am going to pay for something the salesman (no longer works there) NOT.

In October of 2022, I purchased over $13K worth of furniture from the Ashley Furniture location in Staten Island which included two bedroom sets and two couches. The furniture was delivered in February of 2023. One bedroom set was delivered with cracks in the wood and one couch was delivered with a ripe down the side in the material. I sent the bedroom set and couch back that same day and a new bedroom set and couch was not delivered until May.

What a complete disaster!! The thing that is SO frustrating is, no apologies and even though they screwed up, they are not willing to work with me! They ordered the wrong bed and they delivered a damaged night stand. They will not agree to deliver the correct furniture later in the afternoon or early in the morning so that I don't have to take a whole day off of work (which is hard to do this time of year). I am more willing to work with them vs. them trying to work with me. Again, THEY are the ones that screwed up. They are refusing to deliver first thing in the morning or later in the afternoon. With the holiday next week, I actually have Wednesday off. I set delivery up for July 5th. I got an email saying they will deliver on the 1st. That will not work for us. I told them they screwed up, I have it scheduled for the 5th. He said, "The 5th is full now." Again, they screwed up on entering the incorrect delivery date.

We spent over $5,000.00 of 3 pieces of Livingroom furniture & it didn't last 3 months. Bought the warranty (Which is a joke) & they still will not honor or stand behind the CRAP furniture they sold us. DO NOT buy Ashley Furniture! They sell you stuff they will not come fix!

I bought a $3000 sectional couch and it was damage and they wouldn’t replaced. Instead they send someone to try to fix the broken wood by hammering it down. The cushions are sagging. The quality is very poor. I wished I researched them before buying from Ashley Furniture. Customer service was awful. They still haven’t replaced the cushion they promised to replace. I feel like standing in front of their store and warn consumers not to purchase from them. I never wrote any reviews before in my life but this one I felt like I have to warn the consumers.

I purchased a coffee table online from Ashley Furniture and I knew it would have to be assembled. When I received the coffee table the main part that holds the whole thing together was broken in half. I contacted Ashley immediately and was told to send them a photo and the instructions which I did, but received no answer. I sent what they wanted at least three times with the response to send them the photo and the instructions. After the third attempt I asked for a refund and never received a response. I ended up trashing the coffee table and count my loses. I will NEVER EVER purchase from Ashley again.

Ashley Furniture customer service is the outright worst. I called them about cleaning instructions, and despite providing them the material of the couch and the product number, no one seemed to know how to provide cleaning guidance, and their English was poor. This was after calling them twice and asking for simple cleaning instructions. This demonstrates a total lack of training of their employees and disregard for customer service. Please don't purchase from Ashley Furniture... They don't give a crap.

My husband and I inquired about buying a couch on Sunday, and we decided to go with a different vendor. I kindly communicated with Ashley customer service that unfortunately I had a better financing deal and would not be purchasing the couch. Please let me reiterate my husband and I signed nothing. We authorized nothing. Today we found out that Ashley went ahead and charged our credit card over $4,200 and wanted to deliver a couch that I never ordered. I never signed for this purchase and I never ever ever authorized it. I have spent the whole day disputing these charges, and explaining my situation and what Ashley did to us. To add insult to injury, we left the store on Sunday emotionally upset because our dog had just passed away a week prior.

Very poor customer service, promised me 15% off for first time online users, they did not send me a code as promised and demanded chat transcripts. I blindly trusted them before ordering. Please look elsewhere, do not trust the chat or the customer service. Also cheap quality furniture.

I purchased a sofa and loveseat from Ashley Furniture in March 2023, but a couple of days later noticed the left side of the sofa was broken. I contacted customer service, and they assured me that a technician would be sent to fix it. However, three weeks went by without any progress, and when the technician finally arrived, they informed me that certain parts needed to be ordered. Another three weeks passed, but still no sign of the parts or the technician. Frustrated, I decided to call Ashley and they informed me that they would replace the sofa instead. After a couple of weeks, I received the disappointing news that the product had been discontinued. In an attempt to resolve the issue, I reached out to customer service via email, only to be offered a 10% discount, which would also void the warranty.

Remember this before you go to Ashley Furniture to buy anything. This is an example of how Ashley Furniture treats their customers after a sale. I purchased a bed set from Ashley on January 15, 2022. After it was finally delivered, the installer came and refused to install it with my Tempur-pedic mattress saying that the mattress was too heavy for the bed frame. I have been trying since then to get them to refund my purchase price and they have refused to do it saying that I could pick out something else. I finally sent them a demand letter claiming three times the damages under the Texas Deceptive Trade Practices act. It has been 16 months and they finally sent me a refund in May of 2023. Google Ashley complaints and you will see this is how they treat many of their customers.

I have bought a pair of reclining leather sofas and other goods worth $6000 from Ashley Furniture three weeks back. On the second week itself, one of the sofas power reclining mechanism failed. I have raised a complaint with customer service and they can't do much. Provided me a number to text the details. I did it and it is already a week. Still no action. Only response is their system is done. The biggest furniture retailers North American system is out for a week. Do you believe it? What matters is, they don't care about the cutomers, once they sold the item. You are on your own, once you made the purchase. There is no way to provide a negative star here.

Purchased bedroom set for grandson I'm raising - even bought insurance- saw "Free setup and delivery"/spent about $1000 and for us this took scrimping and sacrifice. No set up... Called and was told that I couldn't even pay to have it done and got no help. Set up the dresser.. Drawer handle edge sharp and when we were making the drawers one was pushed to the side & touched/gouged dresser side. Working on bed but missing parts... Called again and ordered missing parts which came a week or so later, but the holes do not line up A13 and A14... not even the same pattern. Then realized other parts are missing also (middle supports). So stressed... We already got rid of old bed so he's on the floor. Now I've been on hold for over half an hour waiting again.

My worst experience about buying furniture. Since my first visit I thought something was wrong. The customer service was a complete mess, she doesn't know what she is offering or selling. Then, I chose my sofa bed, she called her supervisor "just" to make sure that the order was completed. And she was so busy that without make sure, she said "yes". 2 weeks later, we received the wrong order. I called 17 times!!!! to tell them what happened and they never answer the phone call. I had to go and make my complaint. At the beginning they say it was not their Fault. Then they try to fix the mess and send me another sofa. A month later... I'm still waiting that they call me back or give me some news about my order. Literally a mess! The manager told me that she was supposed to called me back or sent a email but I'm still waiting. I'm afraid that they do not refund me my whole money. But PLEASE never again buy in this mess! The worst customer services.

Updated on 06/17/2023: Warning this company has the most horrific customer reviews with Consumer Affairs and BBB! I did not know until I decided to look them up and once I realized they sold me a defective product. This product has many manufacturer defects. Run! If I could give them no stars they would get zero! Do not buy from Ashley Home Furniture!

Sales Order **. Customer Service Case number **. The outdoor furniture delivery was on July 5th and by August 2nd I was already requesting a furniture replacement due to discoloring and loose screws, after only a month. They replaced part of the set. Later, the discoloring happened again in a few weeks. When they delivered the replacement, one of Ashley’s employees told me that it was going to keep happening, that I wasn’t the only client with this issue and he recommended that I request a change. I quickly contacted again to request a return or exchange for another model. Two employees visited on two occasions, one American and one **. One told me that it was discoloring due to use but it was only outside for one month. The ** told me that he was going to include a furniture replacement with his notes. It turns out that both solutions were in Ashley’s favor.

I purchased a couch, love seat and recliner sold as all leather or just over $6000 plus insurance. After a couple years the couch and recliner started fading and peeling. The material is vinyl in parts not leather as claimed. A claim was filed with the insurance carrier and the insurance company claimed that is expected normal wear and tear and not covered. This is clearly not wear and tear but material defects. The insurance is a scam and the furniture is poor quality.

In January this year I absolutely need a new mattress. I am not well and waiting for a kidney transplant. So I had to avail myself of their credit card. I knew it was a mistake but I didn’t have much choice. Anyway I have been paying every month and was sure that my balance would have gone down substantially. Well like Gomer says “SURPRISE, SURPRISE, SURPRISE"!! After only 6 months they have charged my account almost half of what the original amount for the mattress in interest charges. That’s right! Almost $300 in extra money for a product that was only about $600 to start off with. I am disgusted! I will never walk into another Ashley Furniture again. They should be ashamed.

I tried to buy a reclining loveseat at a good sale price on Ashley online. I thought I would try Ashley because they have a store where I could try it out. There was no "Add to Cart" button. I chatted with a representative who eventually told me it was discontinued but he could find me a different one. That was a waste of my time. At least I didn't make the hour+ drive to the nearest Ashley Furniture store. If brick and mortar stores want customers, they need to treat customers better.

I purchased a beautiful bedroom set back in Feb of this year. It's the entire bed, dresser, 2 nightstands, a vanity and stool. The day it was delivered I told the men who set it up that there were dents in the headboard, a CHUNK missing out of the footboard and then I saw the vanity. Totally put together BACKWARDS! The stool that goes underneath it was about 3-4 feet away from it. I told them the legs were on backwards. They assured me that they were not. I then asked them how I was supposed to put the stool underneath it? There's a wooden bar that goes across the two legs they had put in front and none between the back two legs. I said they put the legs on backwards. They said - it's the only way it would go together. It was a "manufacturer error" and that I needed to call them and have it replaced.

I bought over 6000 dollars worth of furniture and spent 900 on a warranty. When my table started to peel after a couple weeks of receiving furniture I called to use warranty and they said no warranty was bought. It took me three weeks to prove I bought a warranty and at this time I was already frustrated. So I asked for my warranty money back when they weren’t going to fix my furniture. I did what they said about canceling warranty and they said I would have my money. Never heard from them again. Two months later talked to someone who said she would fix it and three months later and she is ghosting us. They made us feel as we were an inconvenience to them for asking for anything. We spent too much money for furniture to fall apart less than a month after getting it. The fact no one was like let me make this right is horrible.

My wife and I wanted a sofa with chaise in white for our new Florida condo. We found a nice-looking piece at Ashley, but were concerned about its thin vinyl upholstery. The sales rep offered insurance against wear and damage, which we bought believing it would protect our $1,100 purchase. Within two years -- and despite rather limited use of the furniture -- the vinyl inexplicably became hardened in various places, and shortly afterward began to crack. Ashley's insurance did not apply, we were told, because we had not punctured or cut the vinyl; and protection against defective material or manufacturing, which we thought we had purchased, did not apply. I then had the cracks professionally repaired for $220, but within two months the vinyl started hardening and cracking there and in other places. Now it's four years later and the sofa looks horrible.

Purchased a bed frame, company contract delivery. Installed frame. The same evening a strong chemical smell was coming from wood frame. I contacted company. They sent a tech to home to assess complaint. They recommended I open windows and buy an odor spray. I stated that I wanted to get a different bed. Someone was going to call me but never did.

Husband and I bought a $8400 6 piece couch set. We were assured repeatedly that it was highest quality and extremely durable. When time for delivery, 3 pieces didn’t even make it off the truck. They were broken and or faulty. I was then left with half a couch set in my home. An hr after they left I noticed my one recliner made a clunking sound and the other 2 pieces, the stitching was already coming loose and the staples underneath were not holding. I called customer care only to be told, "Too bad, it’s already in your possession, we will send a tech." That was not acceptable to me as obviously the entire set was faulty to begin with.

So I bought a recliner. It is white. So far so good. Hopefully, the material won't stain like one person put up that a pair of blue jeans stained the white recliner material. What I am writing about is I bought a mirror and this I need to return since it was delivered blemished. What is it with this company? I had to take pics of the damage just for them to determine if I am worthy of getting a return label. Oh no, you're not going to determine this. You took out the 114.00 out of my credit card. You do not have that right. I should be able to return if I say so. I want my money back and NEVER will I be ordering AGAIN from Ashley Furniture. What give you the right to take my money and then just 'cause you are online give blemish materials to the customer!!!! BBB on my list!

Ordered a jute rug and never received it. Called customer service and they claimed I did receive it at an entirely different address than my own. When I told the representative I didn’t live at that location she said there was nothing she could do and I’d have to wait 5-10 business days for Ashley to call me back for a refund. Horrible customer service. The representative kept stating that there was nothing she could do and I would just have to wait for a call in the upcoming days. What is the point of a customer service line? I also tried to post a review online but they will not allow it to post skewing the reviews on their website. Just wanted to make people aware of the challenging process to get your money back for something never received. I’ve never ordered from Ashley Furniture and never would again.

Customer service when we purchased was great. They accommodated our needs, went over and above. However, the problem was with delivery. We purchased the white glove delivery, paid extra for the service, to make sure everything goes well. Delivery people did not use floor runners (it was raining heavily), we had to put towels, sheets on the floor for them. They dragged the furniture on our floor instead of lifting. In doing so, they damaged our brand new stairs finished the day before because of dragging the furniture all the way down.

I received bedroom furniture (bed and nightstand) and they were damaged. The material they are made of is very low quality. I chatted with someone at Ashley the same day and they said that they have to wait for something before addressing the refund and pickup; but they never got back to me. I called to follow-up and I was told that I have to put the furniture boxes out in front of my house from 9 a.m. to 7 p.m. I told them this is not possible because they are likely to be stolen and then there won't be anything to pickup. The person I spoke to said that's the way it has to be. I asked for him to provide me with the FedEx shipping number so I can contact Fed Ex to communicate with them regarding the pickup and the person would not provide me with a shipping number. He kept saying that I have to put the packages outside. It's cloudy today and might rain, what happens if the boxes get wet and fall apart as Fed Ex is picking them up?

My new dining room chairs had one with broken back. Ashley would not replace the chair. Instead, sent a new back to my home. A tech came to replace the broken back and install the new one. He refused to take away the broken back and the box that contained the replacement. I called Ashley many times but got no satisfaction from them. I am a 74 year old retired vet and had recent open heart surgery. So, my worn down body had to load the broken chair back into my car and take it to the dump. Ashley, you should be ashamed of yourself. I would not do business with Ashley again if they were the last furniture store on the face of our planet.

Received furniture with damaged panel. Called customer service and they asked if I could email pictures for their review. After the service rep reviewed the pictures, I was advised by email that a replacement part could be shipped, and I would be contacted when replacement part was available. However, after numerous calls and emails with customer service replacement part not received, customer service has not answered emails and problem not resolved. Highly recommend you shop elsewhere.

BE VERY CAREFUL PURCHASING FROM THESE PEOPLE. I had purchased all our furniture from them in the past and recently started to replace the stuff I purchase 15 years ago. Don't believe the hype with the interest free marketing. The interest is tacked onto the price of the furniture. Had to fight with them after finding out my bill was $1600 more than what was listed online. Now the price decreased again and they won't match the price. AND.... Of course non-returnable because they had to order it. Very disappointing. At least I learned this with the first round of purchases to replace old furniture. After speaking with a customer care specialist, they are still not honoring their price guarantee. It's been 8 weeks and I still don't have my furniture.

On February 14, 2023 a couch was delivered to my home from the Ashely Furniture Store located on South Loop, Chicago. When the couch was delivered, I noticed there was some damage. I reached out the Ashley Furniture the next day to resolve the issue/report the damage. Instead of offering a refund or exchanging the couch, they sent out a technician through the warranty to try and repair the damage. I found this suspicious since the couch was damaged upon delivery, NOT from damage caused by myself or any other action listed in the warranty. The service technician attempted to make 3 appointments to fix the couch, but failed to make any of those appointments. They asked me to send multiple pictures of the couch and the damage to order parts, but managed to order the wrong parts not once, but twice.

I will never again shop Ashley. Timeline: 12/2021 I purchased a very large sectional and king bedroom set. As we all know due to Covid everything was back ordered. 6-8 weeks. I received the furniture late June 2022. By December the section was literally falling apart. Still well within the one year warranty on top of buying the max care. I spoke with Tangarey. This started a FOUR month process of multiple calls and emails. Finally mid-April 2023 I get told you can go pick out your replacement. But here’s the catch, they only give you a store credit for the amount you purchased the couch for with 14 days to use it.

2-15-23 Ordered a sofa on-line at Ashley Furniture, was suppose to arrive 3-15-23, no communication, called and was told it would be a few weeks. Received an email 4-3-23 stating delivery would be 4-8-23. Had my old sofa picked up, and at the end of Saturday 4-8, no sofa was delivered. Called and was told the sofa was missing an ERP ticket and the warehouse needed this information for delivery. It would be 24hrs and I'd get a call. Rec'd no call back or follow up.

Purchase the couch suite in March 2022. Six months after owning it notice there was a seam on the upper cushion that has come apart, it was a manufacturer defect. Contacted Ashley guest care services. Explain to them what was. Sent some pictures, etc. Instead of technician would be in contact with me two months go by. Have not heard from them. I contact them again guest services, they claim they didn't get the pictures so I resent them again. This time they said they got them and they're going to have a cushion mailed out to them and have a service technician call me and have it repaired. 3 months later no repairman, no call, no cushion.

PLEASE do not continue to purchase from this company. I have had many deliveries and bought from several other companies that were TOP NOTCH service. This company is beyond BAD.. Reprehensible and atrocious. I have never in my life dealt with such incompetence and unprofessionalism from the top to the bottom of the food chain at any corporation. They literally do not have a consumer complaint department and it's quite apparent why. I ordered three pieces of furniture in Feb. I was told they only deliver once a month to my area. I get lots of deliveries here daily, but I let that slide. The first delivery attempt I did communicate with the driver. I had to take my son to the hospital and I was returning but he refused to wait and would not come back. He asked me if I wanted him to drop the items off at the home store in Reno. I agreed to do that as I didn't want to wait another month.

On the day of delivery of our order arrived missing parts and we had communication barrier. Total hassle to get replacement delivery. Upon the delivery of the replacement we discovered headboard was damaged. Driver immediately phoned in damage, said someone will contact you 24-28 hours. Nobody did. Nobody still hasn’t contacted us. We reached out to Ashley 4 times. They said they sent email request photos of damage. We never received email. I checked spam junk folder and nothing. I emailed photos on April 4th. Was told the same thing, "Someone will contact you 24-48 hours." Nobody has. Today April 11th. I called 4 times and can’t get through. Phone keeps getting disconnected. I tried texting. Won’t go through because number associated on account is a landline and I’m using my cell. Hello I can’t text from a landline. Ashley is totally giving us the run around. Horrible customer service. Will never purchase anything from Ashley again.

We have had our couch for 7 months and the quality of this couch is very poor. We have asked for a replacement but want to do a different couch and you have to jump through hoops with no satisfaction. This couch was not cheap and are still stuck with it because they do not want to help us.

Store experience was awesome! Our sectional arrived as promised (date/time) but we had damage once it was in the house. Delivery guys took photos and said we'd be contacted. 3 days pass with no contact so I call Ashley support line. Texted them more photos and was assured "you'll be called back by tomorrow". Days go by and I have to follow-up 4times in the first week and after a call today for 30mins am told replacement back, side and front of one loveseat will be ordered then a technician scheduled to repair it and try to clean the rust and grease stains on two other pieces. Only if the repair can't be completed will they consider a replacement Loveseat!

Ashley (Oxford, MS). Dufresne Spencer Group. Ashley Furniture. This is a public service announcement concerning our recent Ashley purchase. This post has nothing to do with the furniture itself, as it arrived unscathed and is satisfactory to date. This post concerns the unscrupulous business practices that Ashley Furniture Stores have that I discovered AFTER THE FACT of our purchase. I am just posting this to warn others, so they might be safeguarded against spending hundreds of dollars extra if they are considering purchasing any Ashley Furniture from any brick and mortar Ashley store location.

This is the first time that I purchased due to great reviews on their furniture, on unfortunate events the sofa we purchased was not a fit for us. I had called guest care and they just relayed me over and over when we could do a quick closed box exchange. Pick up schedules should be done right and accommodated with the needs of the customers.

I am a disgruntled customer of Ashley DSG. I have dealt with this catastrophe for over a year from this horrible company. I will never do business with this company again! Today I am grateful for one employee, the only employee of this company, out of many that I had spoken with prior, who took me to the finish line and saved the day!

Purchased power recliner in February. After 2 weeks, seat cushion began to puff up as if there was no/very little filling. Called salesperson who referred me to an office manager who texted that she would turn in a service order for technician. After waiting 4 days and no response, called customer service and was told they did not have a service order. Finally issued order and I had to wait 2 weeks for technician. Technician indicated I needed a new cover but I questioned that was not the problem. Received a text from Ashley that they were shipping a cover and to call service when it arrived. Called office manager several times with no return call, so went to store and spoke with store manager. He took one look at picture of recliner and agreed the problem was not cover but I needed a cushion.

These people use deceptive sales practices starting with Gavin Masumoto. We bought a $3,000 couch and he explicitly told us in store that if we were not satisfied we could return the item. The couch was delivered today and it’s absolutely filthy and one piece looks like it was a returned item. Now I am being told by customer service and the so called store manager that there’s no refund possible at all. I have never in my life heard from any furniture store that something is not refundable. Their solution is to send a technician out to "assess" the couch a month after it was delivered. Overall a horrible company to deal with that does not stand behind their product.

I purchased a complete bedroom set from the Pewaukee, Wi location. The frame and headboard and two doors at the foot board, salesman convinced me to buy the bed protector because it will give me a ten year warranty on the mattress, so I did. 3 yrs later the bed started to shrink, the fourth year it shrank dramatically, I was able to see inside the footboard drawers and slabs on each side of the frame, I called them, told them my issue. They said fill out a claim form and take several pictures of the mattress, serial number model number etc, I went as far taking pictures with the measuring tape.

Ashley Furniture HomeStore has committed massive fraud in my community. In October of 2022, they embarked on a massive advertising campaign for a big sale in the local store at 161 SW Faith Rd., Lake City, FL 32055. There were cars driving all over town with advertisements on them and people holding signs at major intersections. I, along with many other members of the community, purchased items from the store during the sale. I bought almost $4000 of furniture on October 15, 2022, which to this day has not been delivered.

Do not buy this furniture. We bought a couch. The worst couch I've ever had. Each end sinks in, not enough cushion, don't follow thru with warranty until you call and call and call and call, you get the idea. Customer service is the worst. They were going to repair part of it. Not the whole thing mind you. A month later, and 2 hours past the appointment time, for the second time, and they still aren't here. At the point I'm gonna take them to court. Their products are junk, they don't honor warranty, and customer service is terrible. Oh, the lady we spoke with at Slumberland was nice. The rest is crap.

Been going back-and-forth with customer service and it’s been the worst. They’ve delivered two broken pieces and I’ve been waiting over a month for a piece of furniture. The store has been very helpful but unfortunately the bad customer service and the mad the management of the actual company has put a bitter taste in my mouth. Never recommend this company again.

We purchased Ashley's outdoor Dining Table P802-625 and 6 matching armchairs in October 2021 (sales order #**). The table and chairs were initially delivered & assembled on 11/30/21. However, the Ashley technicians had trouble assembling some of the chairs and the company had to schedule another delivery/assembly technician to come out on 12/4/21. They still had problems with assembling the chairs and had to come out again on 1/10/22. The problem seemed to be that the screws were stripping and they couldn’t get them all the way in.

We went to Ashley Furniture to buy a living room set. We were informed Ashley made different levels of quality. We picked out a set, couch & chair. The furniture is very attractive and comfortable. We were also told this was their top of the line furniture. The furniture was delivered on time and everything was fine. About a month of setting on the couch it started to squeak, not just a little, but loud enough that company mentioned it.

Purchased $8000 worth of furniture from the Hulen Texas store. Furniture arrived with small tears, stains and cabinet doors not closing right. Called the service department for replacement of defective product. They make you wait for a technician to schedule a day to fix, which they never came. Then send an email that they are sending parts to disassemble a loveseat in my living room to reupholster it. Who has time to take off work for them to do this, no one... They have not even addressed the cabinets that need fixing. Cheap Products and terrible service. I will Never buy from them again and do not recommend them.

We ordered a very expensive mattress and box spring. Delivery was delayed, even after we received a confirmation the day before! When it finally arrived:

The furniture was delivered damaged in November 2022. The driver refused to take it back and stated someone would reach out to me within 24, no one ever called. I contacted Ashley and sent the picture and all that was requested. Well, it's March of 2023 and I still have to pay for a sofa I can not sit on. They sent a repairman out to repair the table set and another one to repair the sofa, he said he need parts because the frame was bent. He would order the part and come back. Never came back. *DO NOT BUY FROM ASHLEY.* Save yourself some trouble. Also, I have several accounts with Synchrony Bank. I filed a dispute that ruled in favor of Ashley. I will file another dispute. Why should I pay full price for damaged or refurbished furniture when I purchased it at a new cost? VERY UNHAPPY CUSTOMER. NEVER WILL BUY FROM THEM AGAIN.

Well, after carefully shopping around I decided on a sectional sofa and a set of side tables & coffee table to go along with the sofa. And a dresser for the bedroom. Paid in full with my credit card. The furniture arrived as scheduled. The tables and the dresser were great. The sofa on the other hand was a complete disaster. There were: material was uneven, had folds, sewn over, crooked. The frame itself was " off" and the legs were not where they were supposed to be. Cushions under stuffed, too small for the sofa pieces. Went to the store, showed photos. Was told to fill out form & send it in with photos. The salesman said "You got a Monday couch or a Friday end of shift couch".

Do not attempt delivery. "White glove" delivery agents refused to lift a sofa into an elevator. Sofa is 96 inches long and the elevator is 102 inches high. The sofa could literally have been shuffled in if they had done their job of lifting furniture. They claimed it didn't fit, took photos of doctored measurements, and wouldn't try moving it in on a diagonal. Did not attempt to remove packaging; did not offer for me to sign a damage waiver. Simply tried lifting it once off the dolly and decided to abandon the pursuit. Delivery driver DID ask to heat up his Tupperware in my microwave and used microaggressions in addressing me. Hope the drivers were able to avoid the snowstorm they said they did not want to drive in.

After several visits to the store to find a small sectional for my boat they found one online. I ordered it based on color swatch on the site. It is not even close. Now I bought two matches. Ruined my whole renovation.

Very bad quality product and customer service, absolutely, no warranty, no service, no return, no repair. I purchase the dining set, all chairs parts are breaking a parts in first month, file complaint 3 times and after 8 months send the technician to our home and he said this set has manufacture issues. Synchrony bank which is issued the credit card for Ashley Furniture not helping customers, I don't know what to do.

I bought leather reclining sofa and love seat from Ashley Ledgewood NJ about 2 years ago and bought 5 year protection plan of Furniture Protection Care from Ashley. Leather is peeling off from all different places at the sitting area and it’s embarrassing to have guests. Both Ashley and Furniture protection care do not honor protection plan and Ashley furniture leather products are bad and not uptown standards. Do not buy anything from Ashely and do not purchase protection plan because they will find ways to not honor it and decline claims citing normal wear/tear, and product is not up to standard. I am not buying anything from Ashley anymore.

Purchased a white reclining sofa and chair from Ashley Homestore online on December 30, 2021. Because of High demand, furniture was not received until April 2022. There is a stain on left side of sofa and can't be removed and they are not willing to do anything about it after I purchased an extended 5 yr warranty. Spoke to 3 people and even corporate and got NO SATISFACTION! Please Help me as I am a senior! Thank You!

My wife and I spent over 5K on our dining room and kitchen. They sent us damaged goods and they are avoiding replacing and fixing them. I feel like I'm in the movie "The Rain Maker". Yep Ashley Furniture is playing the part of "Great Benefit Life Insurance Company" shuffling the paper and calls so they do not have to stand behind the product or service. I still haven't had a rep come to my house to inspect or fix just the product. Just cancelation from the third-party repair company. Why is the quality of the product so bad that they can't repair the product themself to new standards or just send new products that meet the quality that they claim?

When we bought our furniture about a year ago, the showroom was very nice, well-lit, inviting. We were assisted by a personable young man who was helpful. Helpful, but didn't hover over us. Delivery was great, came off without a hitch. The problem is that after a year of an adult family's use the furniture is already losing its lift. The cushions are thinned out noticeably, you can feel the frame on the back of your legs causing reduced blood circulation and discomfort. We have had people who commented on how nice the set is and have told them where we bought it. In summary there are good things in our experience (see above) but I feel that the quality is far below what we had expected. Just be very cautious buying here, especially with children and animals in the home. It will show wear quickly.

We bought the Ashley electric couch, was enjoying it until the charger went out and so we went to the Ashley store to ask about buying the replacement part, the girl there said we don’t sell parts, I asked you may not here but I need a replacement for my electric couch. She said no we don’t. I said well you sell the products why wouldn’t you have parts if customers needed them. She said let me go ask, she came back and said I would have to call customer service to see if they have that part for sale, so we left. Came home and searched for parts online. However when we took the part off the couch, it’s not replaceable. It’s disposable. So no more Ashley products if they won’t make parts to replace what you need, they would rather you buy a new electric couch. And we just bought that a few months shy of two years.

I purchased a dining room set a year and a half ago - which I love. My buying experience was good at Ashley Furniture in Pittsburgh PA- the furniture was delivered on time and I was happy with it. Until the wood finish on top of the table began lifting and chipping off - not a little bit - it’s lifting in spots all over the table. We purchased the Platinum Warranty so I was certain they would take care of it. But they have declined the claim saying it didn’t happen by an accident and not covered. It’s obviously a manufacturers defect and I’m shocked Ashley won’t stand by their product. Moral of the story - don’t waste your money buying a warranty - they cover nothing! So disappointed you with this company.

I have recently purchased several furniture pieces for our home from Ashley Furniture. When our living room furniture was delivered and we unwrapped the plastic we found that our loveseat had two tears in the fabric. I reached out to Ashley Furniture and explained what we found. They requested photos and finally called back today to tell me it was not a manufacturing matter and that it looked like a box cutter made the tears. I explained that we very carefully only cut the plastic and did not come in contact with the actual loveseat. It didn't matter. They refuse to fix or replace the loveseat. I even purchased the warranty for the set I bought. It would not cover this either. The furniture is beautiful but if the company cannot stand behind their product you are better off buying furniture from another company.

The reason for this review is to express my concern with my recent purchase from Ashley's & the nightmare it has been dealing with the protection plan company that I was falsely mislead into purchasing. I will start off by saying that I purchased my sectional in Dec 22nd 2021, when I purchased online I was told by the representative who assisted me over the phone that the protection plan covered everything including any stains the couch may get over time and if it was something that couldn't be fixed the part would be replaced. I agreed to purchase the protection plan because I have children and I know that anything can happen when children are around. My cambri sectional was delayed and I did not hear anything regarding my delivery in January so I decided to reach out via email to which I spoke with Gilda **.

After months of shopping I purchased the Alesandra Sofa from Ashley. I waited several months for delivery which arrived in November 2021. I LOVED the couch until January 2023 when it was suddenly sinking. The decking (base for the cushion) has almost completely torn and will no longer support the couch. After extensive contact with customer service I have been informed the warranty was only for 12 months (I missed it by 6 weeks) and they will not offer any assistance. The decking is clearly defective and I have photos to demonstrate this. Ashley claims the couch was abused in some way for this type of tear to occur. The couch is in pristine condition aside from the decking and was only used by four adults in home. So very unhappy with the outcome. Apparently Ashley furniture has a 13 month lifespan so buyer beware!

Do not buy from Ashley. I never write reviews and have been so patient with them. Both the reclining couch and loveseat broke within the first few months. It took them months to even come out and look at the furniture. I spent countless hours playing phone tag. They fixed the couch but it’s been a year and they are refusing to fix the loveseat. Blaming the broken frame on us??? The only thing that sits on the loveseat is my cat so how is it our fault??!! I will never buy anything from them again and I’m telling everyone I know. I should have done better research.

Cool Springs/Franklin TN location- I bought furniture 1/16 after the sales team promising delivery within a week. It is now 2/4 and I have been promised 4 different delivery dates, 3 of which they did not show up or advise it was changed until I had to reach out. The store manager Brie said she could not do anything for me, and hung up on me. Would not give me the DM name and then would only say it was Valerie. Was told to wait until the next delivery date 2/9, and if the items did not show then, to call her back. End of the day the salespeople lie to get you to buy from them, and they never deliver the furniture. I have gotten so many excuses and lies it is hard for them to keep it straight.

So My daughter needed a sectional sofa and I highly recommended Ashley furniture to her. She was hesitant at first, but then decided to go browse. The salesman approached us, Nick, who seemed very kind and accommodating. My daughter actually liked a sectional there and purchased it on the spot. The delivery date was scheduled on the date that we were going to leave to New York City. When the furniture arrived, it was the wrong color!! Things like this happen I understand, however, being that we spent half the day waiting for the furniture when we could have been in New York city upset me very very much!

Zero stars would be better. Return policy was never stated. When I tried to, I was informed returns are not accepted after 72 hours (It was about 80 hours when I called). I left a message, got a case number, and never received a call back from the manager. UPDATE - a response from the owner makes it look like the store was willing to work with me. They did not.

My countertop table is misaligned. Ashley customer service did not help me. This is worst furniture store. I called them for multiple times. Didn’t help. They sent tech to my home. Said it’s not fixable. Even then did not get help.

Bought furniture from Ashley Furniture a year ago in February, didn't even get the set until late May, double recliners on couch broke down by November, and waiting on parts now for over 2 months... Customer service keeps sending me in a circle..local store says call online since I bought it online, online customer service says I will get a call back.. Blah, blah, blah. Do Not Purchase from Ashley Furniture, horrible customer service, and not impressed with quality of furniture! We are sitting on the oversized chair for 1,790.00 balance owed on this. Shame on you Ashley Furniture!

I bought a TV stand that at the end of the day did not use because the TV was tall enough. Did not even open the box. Called them and texted them about 8 times to no avail. They kept telling me that someone would pick up the box. Did not happen. Someone from Customer Service gave me the address and was instructed to Fed Express it at my own cost. Went to the store and was told Ashley Online is a different entity from the store. Will never buy from them again. Customer service is awful.

There is no option for 0 stars - I have never had a worse experience at every step of the way. Not only was the bed I ordered damaged on the first two attempted deliveries, but then when it was finally received, the installers had put it together wrong and even missed some of the parts. After correcting that myself (although I'd paid for white glove delivery), the bed was defective and the drawers don't work properly. I called customer service multiple times and every time was met with rudeness and a surprising amount of unwillingness to help me in any way. After speaking with the manager at the store and asking for help (either a new bed or a return), was told there is nothing that can be done. Returns are not allowed. That's funny - my salesman assured me that because I'd never actually seen the bed I was ordering as it was a new item and not on the floor, that if I was unhappy in any way, I could absolutely return it.

I recently bought a Table and 8 chairs, these were purchased online. Thought I was getting a great deal, little did I know that you only have 72 hours from delivery to put together and dispute any issues within 72 hours of delivery. My husband and I didn‘t get a chance to put it together until the weekend, which was after 72 hours. After putting together table and 8 chairs I realized how cheap this furniture is. Table was broken upon arrival, chair legs were not same length so they wobble, chairs are also not smooth on back as my clothes have gotten stuck and hands got splinters. I have been talking/emailing customer service for the past 2 month and have received no help. All I want is to return and receive a refund. I will never buy furniture from Ashley Furniture again! I should have stayed with the quality of American Furniture Warehouse or Living Spaces. Order number **.

I bought insurance for my children's furniture and was told I would get my money back if no claim was filed after a period of time. As it happens, I never filed a claim but when it was time to pay back the story changed. Long story short, I never got my money back. It was one excuse to another. I would never buy insurance from this store again.

DON'T BUY ANYTHING FROM ASHLEY FURNITURE!!! They only know how to sell their damaged furniture. They don't want to do the refund, just lying that they are going to do the refund. Worst customer experience ever. I've been talking with them 2 months for the return and they were lying about the return. They were saying that they are going to do refund and I was just waiting for that. And when I was calling again to understand when they will come and take their damaged items, they were just answering that they don't know about any return. How can you work like that?. Poor customer service, absolutely no supervisor or manager who can handle the issue. SHAME ON YOU.

I purchased a couch and 2 recliners October 24, 2022. That night I found the zipper in one of the arms of one of the recliners was broken and the stuffing was coming out. I called and an order was put in. After a week of not hearing anything I called again. This time they wanted me to send pictures which I did. 5 days later I called again and the lady finally looked at the pictures and said they would replace it. It is now January 14th and still no replacement. I have called several times and they say they are waiting for one to be delivered to the warehouse. If this was a new order I would have it in a week. I am not a happy customer and do not recommend Ashley Furniture

We ordered 2 Drakelle Accent chairs on the advice of the salesman in the store from pictures on the website. From the fabric, they look like they belong in a barn instead of a family room. The chairs are ugly & uncomfortable & cheaply made. There is a zipper on the underside of one chair where the legs are stored, was broken. The technician who came out to fix the zipper put the legs on & one leg was shorter than the other 3. We are now waiting for a replacement chair. The zipper was not repairable. We, unfortunately, missed the 48-hour window from the 1st delivery for a refund & now are stuck with these 2 awful chairs.

If I could give your company -5 stars I would. My husband and I bought a very expensive couch from Ashley's and have not been happy with the product at all. Within 2 months of owning the couch, we ran into issues with the cushions. We've spoken to management many of times to try and rectify the issue, but they are not willing to work with us. We've had a technician come to the house at least 5 different times to bring it back "up to standards". However, after only 2-3 days after it goes back to what it was like prior to the technician coming out. We've had new cushions sent to us and it still does not resolve the issue we currently have. ASHLEY FURNITURE IS OKAY WITH STEALING OUR MONEY.

I bought a 3-piece living room set from Ashley through a local furniture warehouse in March 2021. It took until August 2021 to finally receive the couch. Reason cited was the foam shortage. The day the couch arrived I realized the frame was bent and the couch wasn't sitting flush on the right section. The local furniture warehouse reached out to Ashley. They wouldn't ship another couch but agreed to send another frame for the couch I already received. It took nearly 6 weeks to get the frame and another couple weeks for the furniture store to get a person to my house to replace the frame. So I didn't have a usable couch until October 2021.

Buyer beware! They don't stand by their guarantees. I bought over $6,000 worth of furniture here at the Niles store. They said that I had 72 hours to return or exchange the furniture after delivery. I didn't like the dining table in our space, so I called their "customer service" phone number within 24 hours to exchange it, and they said there is no way it can be returned or exchanged! I explained that I was guaranteed this offer by the Niles store, and they refused to acknowledge that this could even be the case. So then I went to the Niles store and the store manager wrote them a email saying that I am allowed to exchange/return the item. And the "customer service" people STILL refused to honor this promise. So I guess a promise isn't really a promise at Ashely Furniture. So now I'm stuck with this table that I hate.

Never buy anything from Ashley Furniture online!! The customer service is abhorrent. You will not be able to get any reliable information on your order! Calling their customer service line is a total joke! You will wait on hold for days and then they will drop your call!! If you are unfortunate enough to get a rep on the line, they will speak broken english. They will not understand your question and they will be aggressive with you if you ask for specifics like tracking information!

Bought new living room furniture 11/2022. Paid a handsome penny. Found serious manufacturing defects with the couch when it was delivered on 12/5/2022. I wanted the couch replaced as it stated because I purchased new and I wanted new. They said they had to send out service first. Another few weeks went by and service finally came out and he informed us "the cardboard collapsed in the arm" Cardboard? He also found other defects with the couch and ottoman we purchased that we did not know about. Again, we told him that we did not want the furniture repaired, we wanted new. He actually took our side and sent us a copy of his report noting the defects. Ashley got back to us today and will not replace the less than 1 month old furniture.

1. It is clear the Customer Service is outsource to another country as the call quality and the heavy accent of every person I spoke to. 2. They hang up on you regularly. 3. When you do speak to someone they fail to grasp your request and take down important information to complete your request. 4. They expect you to deal with their mistakes with shipping companies. 5. They leave you on hold for extend periods and then hang up on you. 6. I had call back 7+ times and they fail to get the return processed correctly.

We purchased an end table online from Ashley Furniture. The table looked different in style and color than expected and does not go with our decor. Not a problem (we thought) as Ashley has multiple locations within 20 miles of our house. We went to the store with item in original packaging and receipt and were told they would not accept it. Online purchases CANNOT BE RETURNED TO STORE AND THE CUSTOMER PAYS SHIPPING COSTS. We even offered to return to the warehouse but were denied. The return shipping on the item is $40!! The item is $100. I suggest you do not order anything online from ASHLEY FURNITURE. If you don't want it, for any reason, you will pain dearly for shipping it back, even if you live right next door to a store. BUYER BEWARE.

Just so you know firsthand, that Ashley will NEVER REFUND your money back after buying a Mattress from them!! When you take the MATTRESS out of the box, THEY NEVER WILL TAKE THE MATTRESS BACK!! I had to learn that the hard way. My footboard holes were drilled too large for small screw sizes they sent me!! They don’t have any replacement parts, now, they have to send me a whole new bed!!! So, I now have a bed, that I cannot sleep on, the mattress is too low for me to be able to sleep on!! Do NOT BUY any bed online! Go inside store and check it out yourself first! I will NEVER buy ANYTHING from Ashley EVER AGAIN!! If you're smart, you will NEVER buy anything from Ashley either!! Just start reading stores reviews, If I had of, I would of NEVER shopped at Ashley!!

We purchased a couch on Sept. 2022 and it was delivered on Dec. 2022, the delivery people rushed the installation, the couch feet was all crooked. Upon inspection, we noticed the couch had staples coming out, the feet were loose and the couch smelled really bad like it had chemicals on it, the stuffing of the couch was awful. We had a tech come out and he said the exact same thing, he took pictures and we never heard back from Ashley. I followed up a week later then they give me a run around, I follow up another week and no response from them, they gave me a case number once and I follows up and no response again and I was with rep online and he said he will take care of it, told me to wait another 48-72 hrs. I asked to return the couch and get a refund and he said he can’t do that, I have to wait until they reached out to me via email.

Everyone told me not to buy here because their customer service is the worst in the world! But, It was the only place I could buy two specific piece I wanted to make my life easier because I was going to have surgery. Well, all my friends were right. I am kicking myself of course. I ordered two pieces that took me about 4 hours of searching on. That was supposed to be in stock and could be delivered before my surgery which would be in 3 wks. My wonderful sales person (David) worked very hard as we went through the whole store looking for pieces that would work for me and would be delivered on time. I schedule my day off for delivery date. They were good about notifying me about delivery and time. Delivery comes and they only have 1 of my 2 pieces, ask them where the other is... they don't know they are just delivery people.

Purchased living room furniture, it was of terrible construction. Contacted store and they exchanged it. The second set was worse than the first! Went back into the store, paid more money for an upgrade, supposedly better furniture. We have had it for a year and are now experiencing problems with this set. Ashley NOT standing behind what they sell!! I would NOT recommend buying anything from this store! Good customers don’t complain, they don’t ever return!!

We ordered furniture from Ashley on Nov 22 2022. The sales person promised that all the furniture will be arriving on Dec 18th. Not surprising, the furniture never came on Dec 18th. I tried to call the customer care (one of the worst customer care ever). They said only partial order was available to deliver. I was not happy but I decided to get what was ready. According to the customer care agent, my dining table set that includes the rectangular table and 6 chairs were ready to deliver. The day of delivery (Dec 28th). The person who delivered told me that there were only 3 chairs and the screws to assemble the dining table were missing. I refused to accept the dining set. I am still trying to battle with Ashley furniture customer care to figure out what is going on. PLEASE DO NOT BUY FURNITURE FROM ASHLEY.

So on 7/02/22 I purchased a bedroom set and 2 lamps. After waiting six months for my purchase I received a call from Ashley Furniture the day before my furniture was to be delivered telling me that the salesman made a mistake with the mirror for the bureau and that they would deliver it at a later date. I told her absolutely not. If they didn’t have a complete order I would reject the entire order. So she assured me the mirror would be in the truck. Delivery was set up from 9am to 12pm. We waited all day and they finally showed up at 6:45 pm with no mirror. At that point I returned the entire bedroom set and lamps. These people are horrible and waste people’s time. I will never ever buy anything from Ashley again and you shouldn’t either.

I wish I could give negative stars. We bought a couch 2 years ago and the protection plan. This Christmas Eve (2022), the lumbar piece of wood broke in half. The protection plan doesn't cover the frame and Ashely Furniture will not come and fix our couch. Keep in mind we have had the couch for 2 years. They have horrible customer service and cheap products. AVOID THIS PLACE AT ALL COSTS!!! THEY WILL NOT HELP YOU!!! Our couch only lasted 2 years!!!!

Purchased over 12,000 dollars in furniture from Ashley. Sofas are horrible, delivery was scary, wood furniture is decent, but not all bad. DO NOT PURCHASE THE EXTRA WARRANTY YOU PAY BIG BUCKS FOR! I have owned my furniture for 2.5 years. I called one year and 2 months after my sofa was "fixed" once already by Ashley, the next time I called, the sofa was out of the Manufacture warranty so I called the company handling the extended warranty..nothing yet. I have since called them again to fix the mechanism on my sofa, which was another issue besides the one I called previously on...STILL NOTHING!! AGAIN...I BEG YOU...DO NOT FALL FOR THE EXTENDED WARRANTY. YOU'RE JUST GIVING THEM EXTRA MONEY FOR NOTHING!!

I returned an item 2 weeks ago and I was told I would get a refund in 3-5 days, after 7 days I contacted Ashley, they told me wait for 3 days, after 10 days I emailed them and received no reply. After 2 weeks I contacted again and was advised to wait for 24 hours more. I feel they are not gonna give me a refund.

I purchased my furniture in Sept of 2021 and was lured into their credit card promotion. My furniture arrived in April 2022. Staff in the store and the credit card representative told me that I didn't have to make any payment or incur interest payments until I received my furniture. However, I was charged $469.00 of interest in November 2022. When I called the customer service rep, I was told the promotion was for 12 months starting from the date of purchase even though I didn't have my furniture until April. Please be very careful, Ashley Furniture will sweet talk you into a bunch of lies. To the extent possible, avoid their credit card offers.

Item was shipped to my house broken. I have spend 2 weeks with customer service reps from out of the country that will only email. They won't give you a phone number and if they do, it is out of service. They need me to haul the damaged item to a donation box and upload the receipt to them before they will send me a replacement that THEY BROKE. Most ridiculous policy I have ever heard.

This has been the worst experience ever! My furniture was delivered in 4 deliveries. 2 pieces were delivered damaged. I have spoken with someone weekly since 10/14. I will never get furniture from Ashley again.

I bought a dining table for Christmas, it arrived with plenty of time but it came damage one corner of the table, I have been calling everyday to report and get replacement or refund they haven't done nothing. They just don't care about customer.

Received my new couch almost 3 weeks ago, there was an issue with one of the cushions. The delivery person assured me that the issue would be resolved in a few hours because it was very cold out & the way it was packed caused excessive creasing. Nope. Creases remain! Called that same day & have called the service department several times since then. No response. Still waiting to be contacted for repairs on a brand new $2k couch, called the store and spoke to the store operations manager Danielle who was very unprofessional and unhelpful. Once they sell you the couch it's not their problem. Do not buy from here. Please do not buy from here. They have a terrible 72 hour return policy, which is not fair since they clearly delivered garbage.

Within 1 month the table is splitting, contacted Ashley and sent picture. They didn't even reply. Contacted BBB and sent pictures and ashley reply was, "Thank you for taking the time to submit photos- your claim has been reviewed and unfortunately, our technician was unable to see any warrantable concerns in the photos that were submitted- he advised that these marks are intended to be part of the designed by the manufacturer, which is not something that is covered under our warranty." At this time, there is no warrantable concerns present. I have the pics which show any deep crack (glad to show to anyone to prove it) so being a senior I am stuck with a $3000.00 table

Never buy furniture from Ashley. I purchased a bedroom set 8 months ago and they keep delivering incorrect pieces. Still no hardware and still not put together. They have now delivered separate sections 5 different times and are still getting it wrong.

My wife and I would like to extend our sincere gratitude to the excellent service provided to us by Bill ** the store manager at the Columbus Eastern Town Center, OH location (Gramercy St.). Bill greeted us at the door and was able to help us get all our furniture in a timely manner. Having waited close to a year due to missing screws and other delays, we almost gave up. Bill got everything taken care of for us with ease. That really put a smile on our face. After a few weeks, our family needed a power chair and a center table, we did not look far, we went back to Ashley furniture, and of course we chose the Gramercy location, this time around Bill ensured we got our furniture delivered and on time. We will be glad to recommend them to anyone.

Ashley is the worst place to order furniture from. I will never ever order from them again. They just drop off the furniture and left no assembly or nothing. These people are pitiful..I called. They tell me they gone seen someone ..And gave me the runaround.

I purchased furniture in the amount of $2,954.90 from Ashley Furniture in October of 2022. The incorrect furniture was delivered. Ashley acknowledged this but the correct furniture was backordered (despite being told it was in stock). I asked to refund the order. After a logged 29 hours of time spent on the phone with various customer service representatives and back and forth with emails, Customer Care Lead Jillian ** agreed to the refund and I was told it was processed. To this day, the refund has not cleared and Ashley now refuses my phone calls or emails and hangs up the phone when I call.

I received from Ashley two broken nightstands. I contacted them for the return, and they said that I was responsible for the return shipping cost. I was furious because why did I have to pay for someone's mistake? Customer service was VERY POOR, I had to email many times to Tina ** (Ashley's representative) to get some answer and resolution. They returned the money and said that I can dispose of them, for which I had to order special garbage service pick up because my local service doesn't take furniture. I had a lot of headaches with them and waited almost two weeks to figure out what to do. They just sent a "headache" that I should take care of. They don't want to take responsibility for what they do. I would never order anything from Ashley again and won't recommend anybody.

Stay clear....never thought I would say that as I am a long time customer. Spent thousands over the years but do NOT use these people anymore. Customer service is gone. NOBODY cares. I tried reaching out to those who should care (VP and execs) to no avail. Could not get anyone to respond. Go to Ashley but once you get there go into another furniture store. They are always around each other...anyone but Ashley.

Your customer service is AWFUL!!!! When placing an order online I was on a chat with your representative who gave me a coupon for $100. It didn't work, so he assured me I should place the order and provide him the order number and he will take care. I did just that but then he wasn't able to do it on his end and assured me he will take care of it once the order goes through in the system. I took screenshots of this...

Very disappointed with Delivery and Customer Service at Ashley Furniture. After reading other reviews this seems to be a common compliant about warehouse in Fort Mill, SC. The delivery team did a poor job at time of delivery. They were here of all 5 minutes, did not place the furniture or even unroll the rug. Once we place everything where we wanted it, we discovered it was to large for the room. Customer Service will not allow us to return one piece of furniture to make things work in the room. We are suppose to return it while the delivery team was here. If the delivery team does not do their job how are we to know it does not fit the room. No offer to charge a pick up fee or a restocking charge which I would have considered even though the delivery team did a poor job. They did not even assemble the dresser. I will never step foot in another Ashley Furniture Store due to the poor customer service.

Never in my life have I been so disappointed in what I thought was a "household" named store. The lack of customer care and service is overwhelming. I recently relocated to Houston and was excited about getting my home furnished and went to what I thought was a replicable franchise to purchase a bedroom set with an adjustable base. The representatives in the store seemed to be knowledgeable and recommended the exact type of adjustable base that I would need given that I purchased a bedframe that had wooden slates and dresser drawers at the base of the bedframe; I definitely wanted to ensure that the bed would have the type of support and also be compatible with one another so our sales representative, Chris, took me downstairs to speak with the bedding expert, Nick, to ensure that I got the right type of adjustable base.

Upon walking into the Sandusky Ohio location we were greeted by a woman asking what we needed help with. We told her we were interested in mattresses. I asked her whether she was knowledgeable and she said if she didn't have answers she would find someone who could assist better. She pointed us in the direction and said she would be right there. She never showed. Someone soon came along as we were about to leave. He was a manager. Told him what we wanted and he showed us exactly what we needed. He then passed the sale onto an associate, that was apparently new (we didn't mind as everyone needs to learn).

Updated on 12/31/2022: On the 4th attempt at delivery they failed once again and without any shame brought again the wrong pieces after all the reassurances they gave me that the correct rails and slats will come. The Store Manager has been evading me now and hasn't returned any of my calls despite the Store Staff telling me he would. Waiting almost 2 weeks and it seems like they are cowering from their failures.

Contacted Ashley Home Stores for Price Matching (which they claim to do). Was told they wouldn’t price match Amazon price because the item wasn’t in stock even though it clearly showed it was. Cited delivery date as reason it was not in stock. They can’t deliver it the same day!! What are you even talking about?? When I pointed it out they disconnected with me! There are way more places to shop and I suggest you do!

I bought a kitchen table and tried to air the chemical smell out. It’s been 2 weeks. The smell is not gone and has made my family sick. They want to charge me a restocking fee for their mistake of spraying the table with too much chemicals. It’s been a terrible experience and the customer service agent was not helpful.

A word of warning: DO NOT buy anything from Ashley! We have experienced the biggest headache dealing with Ashley just to get a dining table and chairs delivered. We had to pay full price up front, then EIGHT MONTHS later a partial order shows up. But they DROPPED the table coming off the truck and broke it. The chairs that came were wobbly and scratched. We paid $190 for “white glove” delivery where they would set everything up, but the delivery guys refused to do anything and left the broken table in the box on our floor. Two weeks later there was supposed to be an exchange for all of it, but only 2 chairs showed up.

I purchased a couch from Ashley's 11/4/2022. I was mislead by the display and the customers sales rep regarding the size of the couch. I have called the customer service number numerous times and was hung up on almost every time. When I called my original sales rep he blamed me for the issue (while huffing and puffing). I paid $3500 for a smaller couch with a $600 warranty added. I have asked them to remove the warranty so I can purchase the missing piece (although I was mislead) and was rejected. I did not realize he took a piece off to make it seem like I was getting a better deal. He said he took money off from the warranty but in reality he took a whole piece off. I do not want this couch nor any couch from Ashley's but I am not able to get a refund only an exchange. I am highly upset and frustrated regarding this situation. It is not fair, I am not paying for that couch.

Bought a little accent chair online and picked it up at the center. When I opened the box noticed right away the chair had a musty smell. Called the Customer Care line and they advised to keep the chair for a while and the smell might go away. It didn't so called them back. They sent a technician out to check and reported it. Long story short, they decided if there isn't any mold it isn't covered and they will not replace the chair. Now trying to get rid of the smell and purchasing all kinds of products to get rid it. Thanks for your rotten service Ashley Furniture.

Is “white glove” a marketing tool to charge customers a $200 delivery fee? Had two recliners delivered. One had gravel in the bottom of it. Contacted my sales associate about. He obviously didn’t care.

I placed an order for this couch on 8/10/22 so that I would have it in time for when I closed on my house in November. I looked at the couch in the store and signs for the couch stated that it was in stock and had "quick ship". I was called in the end of September by an Ashley rep who asked me to schedule a delivery for 10/6 (I thought great my couch will arrive early). Then the same rep called back a week later (and acted like she wasn't the same person I spoke with the week prior) and stated that now my items were not in at the warehouse (they apparently miraculously disappeared?.. I asked what happened and she said sometimes when all your items are not here and we need to fulfill someone else's order we may take the part of your order that is here for someone else's order.... I asked her to explain and she kept saying "I don't know". She then told me 10/27 would be the date my items would arrive at the warehouse.

Let no one think of buying in this store. And specifically in Hialeah with the seller C. B, very bad service in all aspects. Only when I returned the entire purchase did the managers appear to fix it. The seller NEVER clarified that the purchase was with interest and then nobody answers you for a solution. 3 defective deliveries in an arcade game over $5K. Until in the 4 delivery they brought it correct. If you can choose another store, do it, avoid buying there.

Salesperson at the store lied to us that the 5-yr protection plan through GBS includes cleaning of the couch. Upon calling GBS, found out that only single incident stain is covered, and only if there is no accumulated stain ANYWHERE on the couch. If there is accumulated stain on any part of the couch, warranty stops coverage. This is not specified in the warranty disclosure too! The protection plan is absolute waste of money. Also, stain has to be reported within 30 days.

This issue with my sofa has been going on for months, that's right MONTHS! Paul was the first tech that came out, he took pictures and filed a report. Ordered a new mechanism for the power recliner on the right. The part came. Then a younger tech came out, I think from GBS, took pictures, filed a report. Said we needed a new sofa and didn't install the new mechanism, he threw it away!! Told me to call GBS. Called GBS, they said it wasn't their issue, to call Ashley, called Ashley, said it wasn't their issue, to call GBS, GBS said it wasn't their issue again and said to call Ashley. This is 4 freaking phone calls, told the person that answered that I was really tired of getting the runaround from both of them and to just fix the sofa. Ashley ordered another mechanism. I asked to speak to a manager and was told one was not there to speak to me and would leave her a message to call me, that NEVER happened.

I purchased a dresser and 2 nightstands. Upon 1st delivery one of the nightstands was damaged. They made a second attempt and this attempt they delivered another damaged nightstand. After speaking back and forth with customer service I was told corporate office would be reaching out within 24-72 hour (to supposedly return partial/full delivery fee). Well it’s been over the allotted time and no one has reached out. I have made numerous calls and even returned to the store in which purchase was made and I just get the run around. It is apparent that this furniture company does not look out for the customer's best interest.

DO NOT DO BUSINESS WITH ASHLEY. I HAVE HAD THIS DEFECTIVE PRODUCT SINCE OCTOBER 5TH. I advised merchant IMMEDIATELY that the item was defective. They very kindly said, "No problem. We’ll schedule for pick up and issue a refund." A return pick up was schedule for Oct 19th. No one came. I called again. A return pick up was scheduled for Oct 23rd. No one came. I called again. A return pick up was scheduled for 10/28. No one came. A return pick up was schedule for November 2nd. NO ONE CAME. I have taken days off of work to be home and wait for your team to pick up and NO ONE COMES.

We were excited about purchasing new Ashley Furniture thinking it must be quality due to the expensive cost. Come to find out there is several companies working separately that you have to deal with! Once you deal with your local store they wash their hands from helping you with issues. The delivery company is one of the most incompetent's company of all times!

I ordered a new dining set at the end of June and it was delivered in early July. The store was nice. Service was great. Delivery people were awesome. But every piece of that set was damaged. The chair backs (light) had black marks all over them. The table (dark) had chips and scratches and a hunk out of it. The delivery guys took many pictures and said they would report it. I also called the person who sold me the set and she said she would take care of it. On 7/21 UPS dumped a bunch of large boxes on my front porch and it was determined those were the new chair backs. The bot said they would be out on 9/21. To put them on. I told them I have nowhere to keep these things! So they had someone come out on 7/25. Then they said the table exchange was "still being reviewed" what needs to be reviewed? There's a hunk out of the table! So I wait.

I bought all my furniture from them … On the time of delivery the driver told me that the suction cup that holds the mirror is missing … So I feel bad to make the driver to take it back instead. He said it will be mail to me … Wait for 3 weeks. Nothing … Called the customer service and relay everything what happen to her … Instead she gave me an attitude and telling me I have to wait another 3 weeks … So I said, "Really? I spend so much money with you guys." … Simple suction cup. I have to wait for 3 weeks … This is warning to everybody. When you're dealing with this company make sure everything has to be for your part … Don’t feel bad or so nice … Because at the end they will eat you alive … I will never spend a single penny with them anymore!!!! Warning to whoever can read this … Watch your back.

AVOID THIS COMPANY AT ALL COSTS IF YOU VALUE GETTING NICE FURNITURE THAT IS PROPERLY INSTALLED. I went there 2 weeks ago to buy a dining set and bed frame, the sales rep was very nice in working with us and made the entire experience fantastic. He persuaded us into getting delivery and installation which was an extra 150ish and the estimated shipping time was about a week or so. Based on this smooth transaction, I assumed delivery and installation would be the same.

We purchase a living room set with extended warranty on it and they just play stupid every time we call. They said it's nothing on their Sistema. They send a technician. He get back to them. With the report of what we need and they just keep on sending the wrong stuff to repair the pillows basically just want to play around til the warranty expires so they can just say it's no longer cover so not recommend anybody to buy from this store chain.

The worse quality, Good afternoon, We purchased a mattress from this company in Ashley Furniture and received it in January this year. We are thinking that this mattress had the wrong tag because we asked for medium softness and this one is really hard, like a stone. We talked with the salesman and he said we should keep on trying to sleep there because with the time it was going to get softer.

This was the first and the last time I bought something from Ashley. We chose 2 bedside tables and decided to pick them up in the store. My husband brought them home today. He didn't open the boxes at the store and didn’t check if everything was in order. They gave him a paper to sign that says: “I understand that it is my sole responsibility to open and inspect merchandise to ensure that it is in satisfactory condition Prior loading it on my vehicle….” My husband just signed the paper. His English is limited and he is very busy with his work. Do you know any other stores who would give you such notes to sign? I don’t…

Starting with their local store in Silverdale WA. Online said store is open, but outgoing message said they're closed. And that went on for several weeks. Finally talked to a manager who explained that Corporate has CONTROL over their outgoing messages nationwide and has been told numerous times for weeks to change it to their new hours. Aside from that, the store hardly ever answer their phones, so it took countless calls to ask questions about a couch seen online. We almost bought it from another online company - and MUCH less expensive too! But we wanted that couch badly enough to put up with all the nonsense, and realize that buying from a brick and mortar store has benefits that online stores only do NOT offer. Those significantly lower prices will eventually mushroom out of proportion, and getting anything solved is far too aggravating.

My wife and I would like to extend our thanks to the excellent service and support of RJ our sales person at the Glendale, AZ and Bell Rd location. RJ greeted us at the door and was able to help us find specialty power recliners and he showed us the new zero gravity chairs that are great for necks and backs. In addition, we wanted a couch and a rug and RJ located everything we needed. There was a problem with the prices on the furniture and on the terms of sale. The store Manager, Kevin, came over to sort out the price tag issue and the terms of sale. We were not going to stay and buy; however, Kevin said, "I will give you a deal to keep us happy and complete the sale." We have never been taken care of by a furniture store so well like this in our life. If you need furniture, go see RJ at Bell Rd in Glendale and you will have a very enjoyable experience.

My name is Daniel and I am a disabled army veteran. I never thought I would ever be able to buy such a fancy couch like the one I bought from Ashely for about 8000 last year. However even though it was extravagant by our standards we had bought our first home and we wanted it to look nice and be comfortable. We took the plunge and we bought the insurance after the saleswoman advised us to do so. We made sure to tell them that we had bulldogs and that they are often on our other couch. She said they would honor the warranty on the couch for a year and that the insurance would pick up whatever damage that happened afterwards and would even replace the couch if needed.

I purchased a dresser and mirror from Ashley for my granddaughter's birthday. It was delivered damaged on 9/23/2022. I immediately called the store, they assigned a case number and asked me to email photos which was done same day. A tech was supposed to come out within 48 hours. Today is 10/13/2022 and after several phone calls and emails the issue has not been resolved. I have repeatedly asked to speak with a supervisor but they refuse to transfer me. I called the store but was told they cannot assist either. I have been charged for a damaged dresser and cannot get anyone to assist in the return/repair or replacement. I have been a long time Ashley furniture customer but will NEVER purchase anything from them again!!

I have initially purchased Sofa, loveseat, king bed and nightstands worth around 7620$. After 1 month of waiting Ashley told me that Sofa and Love seat are no longer available and that I need to go to store to swap them with something different and they would honor 20% discount on my order even if I only cancel the Sofa and love seat and keep the remaining order instead of canceling everything. I went to the store again and I did not like anything apart from what we have selected.

I wish I could give this store minus 100 zero stars. We purchased a couch in Feb 2022, didn't receive it until April. After 2 weeks the cushion fabric looked like it was worn out. One by one the fabric on all the cushions looked the same and my couch looks like it's 10 years old. Now after very minimal use of this couch the back cushion zipper broke & all the stuffing was coming out. I put in a claim for the $500 warranty we were talked into buying and they DENIED the claim saying it's "normal wear & tear". The couch is only 5 MONTHS old! I also put in a complaint to the store and the technician had me send several pictures. They then sent be a box of stuffing and a new back cover. They said to contact them if I need assistance with stuffing it. Here I am stuffing a cushion for a couch that I paid $3,000 for and is only 5 months old.

Updated on 10/11/2022: The response as if they cared is now trying to tell me I got the correct furniture based on a tag. Wow, Again the whole culture is deceit and deception of bait and switch. David **, Manager and Paris **, Salesperson agreed that the product was not the same. They should be ashamed.

We purchased a sectional at Ashley Furniture on McKnight Road in December of 2021 and it was delivered at the end of February of 2022. I noticed some pilling of the material a few weeks back and contacted the store. They suggested I call the customer service number due the furniture having a 1-year fabric warranty. After speaking to customer service and sending the photographs of the furniture they requested the contacted us to tell us that the furniture was showing normal wear. We have furniture in our family room that gets daily usage and is five years old and still looks new. I had heard that Ashley furniture had poor quality furniture but thought we would give them a chance - well sad to say we should not have - we spent almost $3,000 and have furniture that looks more than five years old. We do not recommend purchasing furniture from Ashley Furniture.

Purchased a Powered Recliner in January of 2021 and had 2 service calls for the Recliner, last one in July 2022 and now the Recliner stopped working, call Ashley and she told me that my Recliner is out of warranty. I told her that the service guy replaced everything on my Recliner and I was told that the replacement parts are not warranted. & I would have to pay for a service call. So I have to figure out how to fix myself. I will NEVER GO TO ASHLEY FURNITURE AND MY FAMILY EITHER.

It took 13 tries to get my bedroom set as it always came to me damaged from the warehouse. Then I noticed recently after only having the end table for 3 months that I found another defect in the end table. Asked them about getting it repaired and they would not as it was not pointed out within 72 hrs. of receiving it. The Furniture is supposed to be solid wood, the veneer on top of table is peeling off. Will never buy from the again.

I’m not satisfied at all and will never shop with Ashley Furniture again. I purchased a bed out of pocket. When the bed arrived it was broken. I tried to get the delivery people attention about the bed but they drove off. I called and called and called but nothing was resolved. I drove 30 minutes to the store to talk with someone and they were able to get in contact with the delivery driver to come back. When the delivery driver came back the first thing he noticed were the defects on the bed. The side rails were crooked and the slates legs were high off the ground. He called customer service and the lady from the delivery service department (Maria) had the nastiest attitude about the situation and said it was nothing she could do but send out a service tech. I asked her how long would that take and she said she didn’t know. I would just have to wait.