Ashley Furniture Reviews

I ordered a Beachcroft sofa online and the item showed as in stock. I later got an email that a sofa of a different color would be available on 10/23/21. I followed up with customer care and was told 11/28/21. I cancelled the purchase online. However, it is still not showing up in my account as a cancelled transaction. I will never use Ashley Furniture again.

I went to Ashley's store in Virginia Beach, VA and I paid ~$6000 CASH!!! for few items... God knows that I'm regretting it every single day. I made my major purchase from Havertys which was the nest door of this store and what a great decision I made! I'm getting the best customer service and delivery while Ashley is doing terrible job talking to me on the phone and giving statuses. The delivery guy came to my house (super rude and I think he was high on drug that he barely spoke to me) for three times for just a small fire place that goes inside the tv stand and each time they left with something having issue.. I'm so sick and tired and I so wished there was a manager or someone who at least feel a little responsibility to feel my pain and have sympathy..! First and last experience with Ashley and I make sure everyone who I know won't be making a mistake of going to them no matter how much the price is low!

Back in November 2016 me and my wife went to Ashley Furniture for the entire home setup as we just purchased a home back in 2016. Needless to say we bought a kitchen table, couch / with love seat, recliner, and entire bed setup. The couches after 2 years of owning them without any pets in our home and taking good care of everything we own. The couches began peeling and ripping, the table peeling, the bed no longer adjusts back to shape, because we bought a memory type mattress with a adjustable bases. I notified Ashley furniture about all the issues and found out the material used for my couches were no longer being made due to it being fake leather, the sales rep wow told me this was real leather as we paid not hundreds of dollars for everything, but around 10k.

HORRIBLE. WORST CUSTOMER CARE. WORST SHIPPING SERVICE. We moved to new house and ordered furniture from Ashley Greenwood Indiana store. We have to beg them to schedule our delivery date. I am glad this ** happen before because I was going back to buy10K worth more furniture. STUPID CUSTOMER SERVICE. PLEASE DO NOT WASTE YOUR MONEY ON THIS STORE. They don't have their own delivery companies. Some other company deliver that. They do not have manager. NO SUPERVISOR. RATHER GO TO A DIFFERENT STORE AND BUY STUFF. HORRRIIIIBLEEE SHIPPING AND CUSTOMER SERVICE. VERY DISAPPOINTED.

Chair was damaged when delivered. The tech that was here to put the table and chairs noticed the damage. Called Ashley for instructions. Spoke to Jasmine ** and on speaker phone she instructed Harry from Handy (Ashley’s sub contractor). To package up the damaged chair and assigned it to be picked up by UPS. AFTER HE WAS LONG GONE she called back and said chairs are a 2 pack so both chairs need to be returned. I’m not the one with tools or skills to do this. So now I have a dining room table with only 3 chairs. The set is useless without a 4th chair. Tried to speak to a supervisor but just got put on hold to eventually they disconnected me. Do not buy anything from this terrible scam business.

Cheap and broken wood they have used. Never purchase anything from Ashley. Very bad customer service and low guilty staff... Do not buy anything from them. They don't want to help you out in any way.

I have been an Ashley Furniture customer for many years until today. I purchased a sofa sectional earlier this year. First of all I had issues with delivery issues. Not everything was going to be delivered on the same day. Mind you I needed everything in one trip, obviously they don't think some people work, well I do. After the 1st delivered sofa piece the second piece of sofa arrived within the week and Then it was the wrong side of the sofa. I had 2 right arm rest sides. WTH is wrong with this picture?

I purchased a sectional sofa from Ashley Furniture Homestore on May 29th through their online store. They already charged us and yet I cannot get a straight answer from anyone as to when I may receive the sofa. Every time I call they keep pushing back the date and will not confirm as to when I may receive this item. All they do is apologize. This has to be the worst company to do business with. Please read their reviews before you purchase anything from them! I also gave them an opportunity to respond to me by writing to their corporate offices and I never got a response. Buyer beware when doing business with them!

Buyer Beware... Do not buy from these crooks that dont back up their products. Better to go to a reputable company like Wayfair who appreciates the customer. I picked up a desk from these crooks brought it home to assemble and the top was cracked and they wouldn't honor or fix it. It was in a box when the warehouse people loaded it in our SUV. Thy refused to do anything and therefore sent a claim to the Better Business Bureau. These people suck and would give them a zero star if it was an option.

I’ve been waiting for my furniture for 6 months. After 6 months they canceled my delivery dates 2 times and I still haven’t heard from anyone and when I try to ask for help I get nothing back. I’m sick and tired! I will never buy from here again.

Purchased a Sealy king mattress set. Salesman “upgraded” us to a dual control base since the basic base was out of stock. He guaranteed one side could be adjusted and would not affect the comfort of the other side. This is not the case. I contracted Sealy, the mattress company, and have a letter stating this is not ideal use of their mattress. I either need to operate the dual controls in tandem or purchase two twin mattresses. I feel this is bait and switch on Ashley’s part. They need to either educated their salespeople properly or use the integrity they advertise having. Do customers realize they have a no return policy? They will point it out you AFTER you have problems. Avoid this store at all costs!

PLEASE DO NOT PURCHASE ANYTHING WITH ASHLEY FURNITURE. 0 stars was not an option, so I clicked 1 star. Ashley Furniture has nice furniture. I ordered furniture with them, and it took 3 months to get my furniture. They kept changing my delivery date. It wasn't until I called and had to raise hell that all of a sudden they had a date. The delivery guys threw the couch on the ground, drag it in my gate and carried up my stairs. My mom noticed it was damaged. I thought it was the way the velvet was. I called them immediately. I kept getting hung up on by a representative. I had to send photos to the representative's email. The next day I didn't hear back from anyone and I called back to get the same thing happened all over again, multiple hang ups.

Please be aware that Ashley Furniture Store customer service is the worst. I have been waiting for my sofa for 7 weeks. The day of delivery I received a call that my furniture has been damage. I called customer service but no luck. They hang up on me 5 times. Please choose another company as you will be disappointed.

Our home is furnished almost completely with Ashley HomeStore furniture purchased in 2002, 2009, and 2020. Customer service has noticeably declined over the years. What was the best service in 2002 was not a good experience in 2020. Most recently, we inquired as to recommendations for damage repairs. Three months later, no reply. If you want customer service, or even a reply, do not use Ashley.

I bought a dining table set and the table is very weak. They didn’t even have the extension part of the table. Their quality is not good at all and very expensive. I call and they won’t even answer their phone. I give them a zero. Never again will I buy from Ashley Furniture.

RE: Ongoing delay - misinformation (see also: 23 Weeks and Counting...) Like many of the posts in this thread, mine is a word of caution regarding the delays Ashley HomeStore is currently facing with their manufacturing, warehouse, and delivery. While it is understandable that some of the elements are out of their control, what has been most disappointing is the failure to communicate honestly and set realistic expectations. Our experience appears to be an example of malicious and dishonest customer service.

A delivery of a small loveseat was scheduled 3-6pm - they showed up after 9pm in a huge moving van - way too big for our mountainous roads or our driveway. Because of the size, they should have known they were way too big to safely get up our driveway, but they drove up, & in the process, tore down our phone line - leaving us without any phone service for 2 days until Verizon came up on an emergency basis. When I got service restored, I called "customer service" explained the problem & asked for a manager. They said he would call. I called later that day with same response.

It's too bad there is a no-star rating as this company really deserves it. Whatever you do stay away from this company. It's the worst! You'll get nothing but headaches here. They are absolutely terrible. If you are considering buying from them try this: try to call them. You will see how impossible it is to connect with them. They are awful to deal with & I don't know how they manage to stay in business. Save yourself a terrible experience and avoid this company!

I purchased a mattress and box spring and scheduled it for delivery on August 4. I was surprisingly ensured that there was no delay in delivery prior to making the purchase. After 4 times of rescheduling (every week like clockwork) it evident that Ashley Furniture was just telling us what we want to hear for the sale. I would not purchase from this company!

Ashley Furniture cannot meet even the lowest expectations for professionalism, timely delivery, customer service and honesty. DO NOT SHOP THERE, buy there or expect any of the The above basic customer service. My daughter moved to Nashville 6/21. We purchased furniture for her in May and we were told 4-6 weeks for delivery. We were promised delivery the week of June 26. It is now September 11th. Everything has been in the warehouse for 4 weeks except one piece but they refuse to deliver it "until every piece is in the warehouse". The individual at scheduling refused to give his name or transfer us to a manager. If we cancel at this point Ashley has in its contract a 10% penalty fee. We have made numerous calls and emails to the store, scheduling and the Corporation but no avail.

My wife and I purchased a $1,000 table from Ashley Furniture. Sometime in June one of the legs screw came loose. This caused the legs to completely come off. Well, this has been a complete nightmare since then. We first called customer service to advise what to do and they informed us to go into a local store to see if they have the part. Once we arrived, a young lady gave us an order number to put in for the part. They gave us a delivery date with a time. That day nothing came, we waited at home all day for nothing. No one from Ashley furniture never called us to tell us anything. At this point we called the corporate office and talked to someone from their escalation department who said since we have been dealing with this since June that they will just replace the table. Now we did not ask for this. All we wanted was the part replaced.

You can’t call the local store to get information. Everything goes through a call center in another country. Even if you go into the store to check on your order, no one can help you. My couch was in two days ago and I’m still waiting for them to allow me to pick it up.

Never purchase anything from Ashley HomeStore. We purchased couches just over a year ago that were QUITE expensive. We found tiny holes throughout the couch and put in a claim. The inspector came out and told me looks like bad material. "Great. Now we know." Never heard anything back from them for almost a month, so I called. They told me "Oh yeah, We denied your claim due to normal wear and tear." WHAT!!!! The inspector told me it was a manufacturing defect. The Non-English speaking woman told me that they made the decision and thank you for my time. NEVER BUY ANYTHING FROM THIS Ashley HomeStore. They do not stand by their product!!!

BEWARE. Do NOT do business with this company. Ordered furniture online that took 5 months to arrive and when it did arrive they only had half of my sectional and had no idea when the other half would come in and one of the dressers was broke. Customer service hung up on me 3 times and I was given the run around only for them to tell me it was non refundable. I am very UNHAPPY with this store. Customer service is no good and the furniture is cheap quality. Save yourself the headache and shop somewhere else

They never delivered my furniture when promised. After waiting 3 + months I canceled my order after they breached the contract with no delivery. They never return calls. You have to go in the store for them to tell you they can't give you your money back. When someone did call me they told me no way I can cancel my order. They bullied me and refused to give me my money back. Stay as far away as Trivett’s Furniture dba Ashley HomeStore.

So disappointed. Frankly angry. Purchased $2400 sectional /COULEE Model in Norwalk Ct. You need to know, you are buying from 2nd party ownership. Not that it matters. Corporate did not help me in any way.. They just back up their State to State 2nd party ownership. Made me feel like a fool not knowing this.. Couch failed from 1st day. Seems Ripped. Under chaise cushion, base collapsed. So exhausted of dealing w/ Connecticut ownership & local warehouse. I'm 3 months in w/ no repair. And very little follow up & simple confusion. If you choose to buy anything from them,,, Please purchase extended warranty. Don't waiver on the cost of the $$. You may need it. And please read it in full & ask as many questions you need to. I can't stress this enough. If you have any issues, for me at least, left so disappointed & and lost. Just don't buy from them.

I have purchased 2 chairs and both broke within the first year and yes I purchased the insurance. After 2 1/2 years I opted to pass on another poorly constructed chair and used my insurance credit to TRY to purchase accessories (lamps, throws and now an accent table) with no success. I have been to the local Ashley Home Store in Cumming, GA 6 times and they still can't figure out how to enter the correct address to direct ship my order. Do not waste your time nor money at Ashley Home Store.

Bought table. Waited for delivery never arrived, called many times, impossible to reach. Went back to store, received new delivery date. Table arrived already built. 1 month past table legs fall apart and chairs sink in middle. Call and call warranty department, repair arrives and orders parts. Parts arrive but repair people never show. Tired of calling them, a few month later table cracks in base while we are eating dinner. Next ordered closet shelves, delivery arrives with broken shelf. I call and email Ashley and am bounced back between manufacturer and Ashley and I never get parts and they are not willing to take back. Stay away from this company and City Furniture. Same company, just stay away.

Was told a specific delivery date for of the several pieces of furniture ordered and it still has not been delivered. Was told another delivery date for 2 other pieces of furniture and still no delivery. We have no furniture and no one will return our calls. We have been waiting over a month for our order and have nothing! We have been able to speak with a live person only 3 times out of all the many, many calls and was even told a supervisor would call us back, and return our call. We still have no call back from a supervisor. Even spoke with the sales person on the phone and nothing has happened. He got the sale and was done with us. Called too many times to count now and still nothing.

Hello. I placed an order for a mattress online because I thought it would be more convenient than driving to purchase it. Alas, my delivery date was scheduled for September 27! I placed the order on August 20. Now I contacted the number on the bottom of my email to instead pick it up from your distribution center. The number used was: (301) 242-5990. Their service was less than par, & the first service agent (after having called the first time), asked if I "really" wanted to be transferred in a condescending tone.

Bought Outdoor furniture and Dinning set along with protection plan. Received defective outdoor furniture. Ashley Furniture were not helpful even with a protection plan. Spent couple of weeks calling and sending emails with pictures to customer service and local store but with no outcome. Local store/sales folks were rude. It's been almost 2 months but still struggling to fix the furniture. Bad experience with Ashley Furniture.

We had purchased bedroom furniture from Ashley's in the past and were pleased with it. So when we were in search of new living room furniture we decided to look there first. This was the end of March 2021. We found a sectional and coffee table we liked. So we purchased it. Delivery was made within a week of purchase which was a great time frame. But from the moment the delivery guys showed up it was a disaster. First of all the delivery guys could not speak English. So I could not communicate with them.

If I could select a zero rating I would: Keep in mind they claim they have a lifetime warranty on their products. Nightmare started 05/21 and 4 months later my sofa is still broken. Purchase living room suite that had a sofa and loveseat with recliners on both, 05/21. Delivered on 05/28. Recliner broke while sitting on it on 6/18 on sofa - called and reported to Ashley Furniture same day, within a couple of days the other side broke on sofa while my husband was sitting in it, he had just got home from a back fusion (it could have damaged his back).

We bought furniture for our living room and a dinette set on July 14 and were told it would be 21 days (Aug. 4 would have been the delivery date) for it to come in. It's now September 3, and now we're told between September and December. We've been shopping for the 3 bedrooms, and I can assure you, we will NOT be shopping at Ashley's any longer!

My husband and l decided to remodel our furniture so we decided to go to Ashley Furniture. It was the worst decision we made, we spent over 8,000 dollars in our bed set with the mattress. The customer service was good while shopping however when we tried our new mattress, it was and still is terrible. Every night so tired from this mattress, we contact them after a week to let them know that we are not happy with the mattress and they stated that they were going to call us back but most likely they can't do anything, they were going to reach out to the district manager to see what they can do for us.

They lied, not trustworthy, overpriced furniture. Mae the manager doesn't care about the customers. She isn't pleasant. They take over four months to deliver your furniture and will not make it right with the customer. Very dissatisfied customer.

Never purchased from this company before, and I wish I never had. I just moved into my new home and was lacking some furniture. Looked everywhere and found some dining room sets that were suitable but Ashley had the best price for the same unit. I purchased the set at the beginning of August and I'm still waiting for it to arrive. Each time I call they seem to push the delivery date out by 2 weeks. I'm extremely frustrated of hearing "subject to change." If you have the option to go elsewhere I would recommend that you do.

I purchased what I thought was a high end couch and chair set from Ashley for over $4000.00. I was assured by the salesperson and a manager that it was real leather and not bonded or faux leather and the cushions were a high density cushion. Neither is true, At the time of purchase I also purchased the extended warranty on the items. Within the first six months the headrest on one of the couches seats started peeling. I complained enough about it that Ashley replaced the whole couch and was going to replace the chair also. But the chair was delayed, the one we had was not used at all.. Couch arrived and color was a perfect match so told them we would keep the chair. Now six months later a part of the Arm rest where the controls for the recline are is peeling.

I gave this store one star since I cannot give it zero stars. We have had literally the worst experience. The salesperson told us to purchase the warranty with our leather recliners/sofa, because it would cover "everything". We asked 3 times if it would cover the motor and he said yes 3 times. Well the warranty ($500 btw) only covers accidental damage. So when the stitching came out just before the one year mark, a manufacturer issue not user error, we contacted the warranty company. The warranty company took over a month to get back to us. Well at that point we contacted Ashley directly and they told us we were 4 days out of the one year manufacturer warranty period and even though we tried to report it before that, it didn't count and they would do nothing for me.

In a nutshell, we paid over $6000 for furniture for our new home. Someone, not us, added the GBS 5 year protection plan which was $849.99 x 2 because we had 2 transactions for a total of almost $1700. This plan is a deception because we have tried to cancel the plan. We are 73 years old, this plan is not valuable to us. You pay that up front and IF you don't use it in 5 years, they give you back the amount you paid in credit, but to get it, you have to purchase Ashley products. We both have health issues and we may not even be alive in 5 years!!! We have made countless calls to GBS, Ashley Corporate, the actual franchise store and we get nowhere. Everyone tells us something different. We are sick of this runaround. They have lost us as a customer and we will tell everyone about this poor service.

If the end product was as good as the salespeople and managers, we wouldn't have a problem. That said, of a complete bedroom set and dining room set, only the chairs and one nightstand arrived without damage or not working parts. Worse, the boxes arrived with OBVIOUS damage and the delivery drivers, 3rd party that they are, said that they HAD to leave them. In notifying Ashley about the damage I learned that they have no accountability and even less desire to make things right. The local store has no input. It is all handled by Corporate.

I would recommend that no one order from Ashley. I placed my order for a California king bed May 3. Here it is August 30 and I still haven’t heard anything. Every time I call I get told a lie that my order should be in soon. I order my daughter the same bed, the same day from Rooms to Go, and we received it two weeks later. If I could give them a -0 I would. I can’t order another bed because I already have my boxspring and mattress for a California king and I can’t find the bed that I want for nowhere else but sorry Ashley furniture store. Again DO NOT!!!! order from Ashley unless you have money to give away.

Bought bedroom furniture. After 2 visits to our home we still had no usable furniture. They were unable to provide hardware to assemble. And did not want to take furniture back without coming into our home for a 3rd time. I said no, they're not coming into our home a 3rd time with COVID and our elderly mom here so I guess we're out the furniture and the money.

This is about the service I received. I made an appointment for 3 PM. When I arrived they looked like a deer in the headlights when I mentioned I had an appointment. After 30 minutes, someone finally came and attempted to help. I was looking for a loveseat. I choose one and purchased it. I was told it would be delivered on 08/31/2021. On 08/27/2021 I received a call from the Ashley Furniture warehouse informing me that they were not going to deliver it until 09/03/2021. Since I was on my way home from work, I decided to stop by the store to find out what was going on. I spoke to the dark-haired woman at the counter. She was rude and pompous when she was telling me that her system stated Aug. 31 and that would be the day it would be delivered. I informed her I had just hung up with the warehouse and they changed the date. She was adamant and got snotty saying it would be the 31st.

Ashley does not meet expectations for professionalism, timely delivery, customer service and honesty. From a very frustrated customer, do not shop there, buy there or expect any of the following above. My family purchased two bedroom sets on May 14 and when we purchased our two bedroom sets, we were guaranteed that they will be delivered the week of June 26. As we were moving to a new house, THIS WAS IMPORTANT TO US. Upon arriving at this date, it took 5 phone calls to talk to someone. This is important as we were moving to a new house. The week of June 26, we were told that they would not be delivered and we would have to wait until Sept. 3. The parts of the order that did arrive, there was a dresser not assembled properly, still waiting for that to be fixed and a headboard for our youngest child is now backorders and won't be here until THANKSGIVING.

Ordered a sofa and loveseat from the local store mid March 2021. Estimated wait was 6 - 10 weeks. Ashley never calls or follows-up on call. Sales rep never called once to inform us when the furniture would be delivered. Have to go to store to talk to a person. Sofa arrived in June (12 weeks after order). Back sections don't align and still waiting to get someone out here to look at it. Loveseat was delivered early July but was damaged (hole in head rest fabric). Refused to accept it. Ashley told us we'd get a new replacement. 6 weeks later, they try to deliver the damaged loveseat (very poor repair work) and it had more damage to it. Still waiting as of 28 August to hear back from Ashley on when they will deliver a new loveseat.

BEWARE. They do not stand behind their product. I bought 2 ! of these sectionals. On one the corner of my couch kept sinking in. It was a VERY obvious difference to the rest of the seats. After several calls and a lot of runaround came and "fixed" it. It still sank in and I called, the Manager said they would do NOTHING. Debi **-Noblesville Indiana

Went to Ashley Furniture in Fredericksburg Central Park to purchase my king storage bed in February 2021. I was told it was going to take 2 weeks. It’s been 7 months and no bed at all. I Have called and left multiple messages and didn’t get callbacks at all, so I decided to drive to the store and asked to get my money back. The manager didn’t even come to speak to us at all. He only communicated to the sale person that sold us the bed. He was so unprofessional. We got no apologies or explanation why it's taking so long at all, I just was told to still wait 72hr to get the approval from the main office and my money was going to be put back on my credit card. I will never shop at Ashley’s Furniture ever again. I had purchased all my living room, dining room furniture from them before, but after this experience with them I won’t spend my money with them at all.

In July I ordered a bedroom set for my daughter as a birthday present. AFTER placing the order we were informed that the delivery date would be September 17th! In the first week of August, we purchased a new home. I called to change the delivery address and was bounced around from one representative to another FOR AN HOUR! After being disconnected twice, I received a call saying the address had been changed. Today I received a call to set up delivery TO THE OLD ADDRESS! Then, I was told I was going to have to get bounced around again to get the delivery address changed! I CANCELED THE ORDER AND WILL NEVER BUY A THING FROM ASHLEY FURNITURE AGAIN! They obviously don't care about their customers.

I purchased a sofa and love seat on September 2020 and by December 2020 just 3 months later the sofa pillows that came attached to the back of the sofa started looking saggy and run down (note: no one rarely sits in them). After calling customer service many times and hours on the phone a technician was finally sent to evaluate the sofa and he recommended to "Re-Plump the Couch Cushions" as needed as the solution. The sofa had warranty yet the company refused to reimburse my money back. When I asked to select other sofas and pay out of pocket for the difference the request was denied. It has been a complete nightmare trying to get a replacement approved or resolve the problem. Customer service continues to give me the run around and pass me on from person to person. They tell the problem will be solved yet here I am in August 2021 almost a year later dealing with the same issue.

I would have given negative stars if there is an option. We bought a coffee table set from Auburn Hills store on 06/30/2021. We got the delivery on August 14. At the time of delivery, I found packaging totally damaged and I pointed out this to the delivery person who refused to take it back and asked me to call customer service. When I opened the box, I found out that the product with lot of scratches and dirt. I also found assembling screws missing. Interior packaging clearly showed that the product has been dismantled from somewhere and just stuffed into a mis sized Box.

Do not go to Ashley Furniture. They are the worse company to deal with. They tell you things are in stock and after they get the sale/commission they could care less. I've been waiting for my furniture since March of 2021. I was told during the sale everything was in stock. They lie to you in order to get a sale. If you want furniture fast go to Raymour & Flanigan. I had to cancel items and buy from a reliable company which is Raymour & Flanigan.

I purchased a table with Ashley furniture and upon delivery I noticed there was a defect. It took weeks before I was able to get any answers. They would not exchange my product even though they say they have a 48 hour policy. Eventually they had delivery people pick it up and told us they would fix it and bring it back. When they returned the table it had a new chip. They are now claiming that the table is suppose to look like that and that the table was made this way. I have taken pictures as proof that it does not look the same way as when I bought it. It's actually worse! They now have my table and I have not heard from anyone. Any time you try to speak with a manager they tell you that they cannot provide you with that information. I am frustrated, shocked and can't believe that Ashley furniture runs their business this way. Buyers beware!

No Returns or Exchanges on Mattresses. Not even poorly made ones. I needed a new mattress so I decided to go to Ashley. They were helpful and the store was clean with a number of options. This is were things go south. I received the mattress and it felt nothing like the mattress that I tested in the store. It was extremely uncomfortable. I called and got 2 different answers from the reps. The first one said that this kind of thing happens all the time and he will have someone call me back in 48 hours. After 48 hours I called back and the next rep said that there is nothing they can do to help. No one even called to tell me that.

If I could use less than one star to rate Ashley Furniture customer service, I would. In July 2021 I ordered, online, a queen panel bed for a gift for my granddaughter. She was in college so I had to wait a few weeks after door delivery (bed in boxes) to take the bed to her in Oklahoma (from Texas). When we started putting the bed together (in Oklahoma) we realized the rails were for a full bed, not queen. I started calling Ashley customer service that day August 10, 2021. I’ve talked to 11 CS reps and still do not have the correct rails. There’s no one who accepts any responsibility or has the authority to solve this problem - you know, “the buck stops here”. They wouldn’t transfer me to the CEO, I asked and supervisors only read their standard “rules”, you know, they can’t reason out the problem, and it’s not their problem.

I ordered furniture online as a gift for a family member. It it was dining room set with 8 chairs and a china cabinet. I placed the order asking for hassle free delivery and set up. Well, apparently when your order from Ashley Furniture you are also ordering from City Furniture. They decide who send you what pieces of furniture and which ones get delivered with set up and which ones are sent by Fed-ex. I have spent hours between calls with both companies even though I ordered from Ashley because of how they distribute the furniture between both companies.

Customer Service is rude, horrible!!! DO NOT DO BUSINESS WITH ASHLEY FURNITURE! WORST EXPERIENCE EVER!!! Never again! Their customer service just give you a customer service number that is an answer machine!! Lack of respect for you and for your time!! They will never see me at this nightmare store ever!

I purchased furniture in 2021 that initially cost $2066. I was told the payment would be $178.00 each month for 12 months. I thought this would be ok, but then Snap Finance started debiting my account twice a month. After paying over $1000, I still owe more than what the furniture costs. I have figured out that the annual percentage rate is 125%. By the time I pay this off, I will have paid more than twice the amount that the furniture is worth. I want to warn other consumers that they need to be careful when purchasing furniture on credit. I believe that Atlantic Bedding and Furniture should have informed me of the total cost. They just hand customers the paperwork to get a signature. Unfortunately, high pressure sales associates don't want to warn customers of the interest rates.

This is totally factual! Received a text telling me my delivery is coming tomorrow and I can upgrade to white glove delivery by calling a number they gave. I did this and was told they couldn’t find any record of my purchase online so they sent me to a store #. I didn’t purchase at a store. I purchased online. I have been on the phone for over an hour trying to find out how much it would cost to upgrade to white glove service. Nothing but the run around so now I’m canceling the order all together. Never to do business with such a poorly run business.

We bought couches from Ashley because they promised 2 weeks delivery time, however the products were not delivered for 4 months, every time we call back for a delivery time, there is a different estimation but no commitment. Customer service staff are rude and just don't care at all. Finally we got the couches delivered, one couch was damaged during the delivery, and the other didn't show up as expected. We called within 24 hours to return 1 couch, the staff told us a manager would call us, 4 days later the manager called while I was in meeting, didn't leave a direct line. I called back and each time a different person answered the call and had no authority to handle the refund. We keep calling back, after a week we were told that we can't return the item because the staff didn't log a ticket. It's unthinkable how would a large furniture company treat their customer like this and expect to be in business!

We purchased a sectional sofa from Ashley’s, and we were told 8-12 weeks for delivery. My husband asked them to verify that the furniture would fit through the door. He gave them measurements, and they assured us it would fit. Seventeen weeks later, the couch arrives, and it doesn’t fit through the door! My husband wanted to take the weatherproofing off the inside of the door frame to widen the opening, but the delivery guys said they couldn’t wait. (Fair enough—they have other jobs.) We called Ashley, and they said they would make sure our couch would be redelivered. And after the delivery guys left, my husband widened the doorway opening enough that the couch could fit. We thought, ok, fine, we’ll just schedule another delivery. But nope—Ashley gave our couch away to the next person who ordered it.

We were shopping for a new reclining sofa, so we went to Ashley Home Store. The salesman helping us showed us a few sofas, and my wife picked chose one she thought to be comfortable enough. We ended up paying over $2400. for the sofa, and had to wait a week to have it delivered. The day it was delivered, we found it to be VERY uncomfortable to both sit and recline in it. It had lumbar support, but that just made the back pain even worse. We went back to the store the day it was delivered, and spoke to the salesman who sold it to us. We were told we would not only have to pay a 25% restock fee, but also have to pay $50 for the delivery guys to come back to the house to get it.

April 2021 I paid over $6000 cash for furniture and I cancelled the unavailable items. They refused to give me my refund. I kept calling till August. When I went to Ashley Home Store Catonsville to complain, the uneducated manager called 911 to escort me out of the store. When I reached out to my lawyer, 2 days later they called and sent my refund. It was a horrible and sad experience. Nobody should experience that.

Purchased a bed and power frame, new pillows and pillow cases. Also, to be able to have 100 sleep guarantee, had to purchase a $250 mattress pad! If you don't like the mattress, you have to purchases another one to keep that sleep guarantee!! They say one thing, then do another. Each person I talked to said something else!! I will never go there again, sales was excellent, but he has no support from management! Was told I had a 40 setup guarantee, whatever that means?? Well, they don't make it clear what that means.

Ashley Furniture doesn't even deserve one star. Our sectional we over paid for started falling apart at the seams after only a few months. We called the store and they told us to go through the warranty company that we paid extra for. Montage....a whole other disaster. We spent the better part of a year trying to get this fixed. Just for them to tell us we had to go through the store to get it fixed under the manufacturer warranty. Well guess what, now it has been over a year so the store won't fix it. They want us to pay for new cushions that fell apart a few months after we bought it, even though we went to the store first, before our year had passed. Customer service is awful, they just give you number after number to all different stores, which none of them can help.

The salesperson told me items were in stock and even set a delivery date. The date came and no company representative even notified me they are running with a 16 week delay on furniture availability. I ordered 6 weeks ago and they still can't give me a delivery date however they required full payment at purchase.

Bottom line Ashley Furniture have good quality furniture, but the delivery service located in Texas that deliver their furniture in the New Orleans area is horrible! I have an item that needed to be scheduled for pickup and exchanged since May 2021. The deliver date continues to change and no one seems to care; the buck is passed and your money is spent without any regards! No one follow up and when you finally get someone to answer or reply it seems as though it’s a scripted apology.

Let me preface with saying leaving negative reviews are not something I enjoy. I always look at the silver lining and understand things happen, mistakes happen and nothing is perfect. However after multiple attempts to try and get this resolved with the store, I figure this might be the only way to get someone’s attention. In this case, it’s been almost a year of being jerked around by this company. I figure if I could save anyone else this trouble, then it’s worth it.

We were shipped the incorrect chair and called to resolve. A month after being told we would hear back from the warehouse to correct the mistake, we still hadn't heard anything. We tried calling the customer service line multiple times and it seemed their server was down. We are still trying to resolve the issue over a month later.

All these items shown you have to order. The on hand stuff is all broken. When placing an order you won’t get it on dates you are told. DO NOT waste your time or tie up your money. After I paid they tell me they can’t refund me for another 45 days AFTER they lie to you 3 different delivery dates so they tie up your money for weeks!! People go to HOME FURNITURE or even Menard's anything is better than being lied to and then keeping your money for months.

I wish I could give less than 1 star. Ordered a substantial amount of furniture ($13k worth) back in early June as I was anticipating a move from a small apartment to a large house. The move was not set to happen until August, but I already had my new address finalized and wanted to minimize the amount of time I spent without furniture. I placed 2 orders, one set for delivery on August 12 and the other for August 17 - perfect timing. Paid in full immediately upon placing the orders.

After buying our Lounge and Arm Chairs and waiting 4 months we received our Furniture. On installation found 1 armchair arm loose and wobbling approx 1" each way. We also noticed our 3.5 seater lounge squeaking when sitting on it. I called the store and advised we have 12 months warranty to see if the squeak goes and if not report both and we will put the claim in. After a couple of months the sound got worse so reported both issues. After 12 emails and the furniture technician sending his report all communication stopped. After many phone calls to store and "emails and calls to the product care insurance Team, Yes they do not do their warranty the outsource it". We have had no phone calls emails or any correspondence from anyone at all. This whole process has been an absolute nightmare and will never ever deal with Johnnys Furniture Group Again as This is the group who own Ashley's. It is now in the hands of fair trading.

Made a bedroom purchase of 7 pieces & paid cash. Company confirmed they would be delivering 7 pieces and showed up on delivery day with one box. Store Manager and District Manager refuse to return calls. They have my money and I have none of the furniture. Voicemail always full at Henrico store.

Hi I bought a living room set last month on July 22 and when I purchased the furniture they told me it was going to be ready till 8-06 which it was ok for me. Other style take my attention but was not available until end of September so I choose the other one and they keep changing the date. That they are not ready. First they fil me 08-14 then 8-20. Now they’re telling me until November. And when I call they said we usually take 2-3 months to delivery but when you purchase and call they said 2-3 weeks is a Big difference 2-3 weeks than 2-3 Months.

I purchase iComfort Twin XL Foundation for my bed. While still in the packaging, we realized it did not fit. I immediately called and requested an exchange. The item was never used and it is still in the packaging. My request was denied and no one bothered to call. I have spent so much money at Ashley and I can assure you it will be the last time I purchase something from them. I think it is unfair that they refuse to exchange an item that had just been delivered within hours and was never used. I will never recommend this store to anyone.

My wife and I went to this store and paid cash for a very expensive sectional couch and ottoman. They said they couldn't deliver it for 2 weeks and we were okay with this understanding there are supply chain issues currently. Well, two weeks came and they delivered the couch minus the ottoman. Obviously we were pretty upset about this as we paid in full and were awaiting the product we paid for.

We ordered a sofa from the North Lakeland FL store. Our salesman Todd C ensured us that there would not be more than a day or two delay on the delivery date if any at all. He said, "We make our own products and control the delivery process." We were promised 7/31, delayed to 8/11...delayed to 8/14....delayed to 8/20 and hoping we see it then. Wow... did not even get a call that it wasn't coming on 8/14...Had to call the warehouse and have the recorded "customer service" bot tell me it was coming on 8/20. Not happy with Ashley and will not be returning to their stores.

I ordered and paid for a couch in May, was told it was in stock. Later told it was a mistake and they would have to order it, promise date of August. I thought that was outrageous but agreed. Now August, "I am sorry but that date was just estimated. Your new arrival date is 10/9." Six months to get a couch you paid for, should be illegal.

We arrived at the Salem Oregon store in need of two rooms of furniture and delivered in two days. Robert responded quickly. “We will make it happen.” His professionalism was a welcome surprise particularly after Macy’s said maybe late September. Robert made our Ashley experience very easy. His recommendations were spot on. Ashley is our new favorite store because of Robert **. Thank you so much!

Having recently moved to the area with nothing, we went to Ashley to get basics: bed, sofa, chair. The girl who waited on us was very personable. She sold us a Gruve mattress which we never tried out because it turns out the one I wanted was not available for immediate delivery. Mea Culpa. I am 72 and slightly disabled. She started us out on a $5000 mattress and wanted to progressively move us down the line. I told her I was not willing to pay $5000 for a mattress and suggested she start us on the cheapest and move up. The Gruve was comfortable, available and reasonably priced so we purchased it. I have had it for 5 nights and have not had even one good night’s sleep. I called to complain and was told there was nothing they could do for me. Mattresses were unreturnable.

Staff are usually ready and willing to help when you walk in the door, however that’s where the good service ends. Basically, they’re not customer driven and you’ll have probably one of the worst customer service experiences in your life. It’s like rolling the dice every time you go in there. Gambling is for the casino not the furniture store. Imagine getting half a couch and getting it a week late then having them tell you you have to schedule a deliver for the other half. Also, another piece of furniture we had delivered wasn’t even the right one, way off and definitely cheaper. Like we wouldn’t notice or something. I’ve had enough bad experiences and heard enough horror stories from other to know to stay away from that place. As long as they get their money it’s all they care about. Customer comes last!

First of all they are very unprofessional at Bellingham Washington store. Especially Manager is very arrogant. They had lies in all their deals. Stuff are offered more in store and different on their website. They said they can’t match those prices as they are from corporate. Another I bought a pillow for $165 and used it for night to check if it work for me or not with plastic cover on. It gave me more trouble and next day when I go to return it they said we can’t take them back. And Then manager came in between with very arrogant attitude.

Daughter bought a home and needed living room couch. We decided to buy a new one and give her our existing couch and love seat. Shopped around and chose Ashley in Greenwood IN, picked out what looked like a good fit for us. Salesperson was knowledgeable, price was a little high, even purchased all the perks 5 year warranty, delivery and set up, cloth protection, salesperson tells us 2-4 weeks out.

Worst furniture store! I agreed to wait for my sofa for 4 months. When they delivered one piece was damaged. They reordered the piece and told me I need to wait for another month or so. Today they came to delivery and I have another piece totally broken! Called the store in Pottstown really pissed and they hang up the phone on my face twice. Asked to have my money back because I don't want to wait for another month or so and they told me I will be charged 30% of my purchase. Unacceptable! The store manager Isaiah refused to talk to me and let me with my frustration and without a solution. They wasn't prepared to deal with a customer who has a right to be angry after almost 6 months waiting for a furniture and had this delivered with damage twice. Don't buy anything from Ashley! PUT YOUR HARD EARNED MONEY ON A STORE WHO TREAT YOU WELL AND FULFILL YOUR COMMITMENTS! ASHLEY NEVER AGAIN!!!

We purchased a nice recliner for my grandmother. The chair is not even 2 yrs old and the chair was no longer reclining back. Went to the Ashley store. Lady at the counter, RUDE, took my pics and was suppose to send them to customer service. Did not even do it. I spoke to Christopher who was very helpful in customer service who provided me all the details. The following Monday, I called to schedule the appt. for them to come to fix the chair. Spoke to Nellu, (or something) nice but did not have the right info, so she had to consult the manager. I was told I would have to go inside the store to pay for labor ($140).

Reasonable quality products and terrible customer service. One sofa has been delayed at least 2 months from their estimate (obviously COVID-19 is to blame and the delay keeps getting extended). A love seat arrived damaged and Ashley Furniture promised to repair it. Then, they outsourced the repair to 2 different companies, neither of which do they have control over and neither of which they claim to be able to contact except via email. We have wasted 3 separate half days waiting on repair people to arrive. They have our money and we have one damaged piece out of 2 we purchased. We will be shopping elsewhere in future.

There’s not enough room here to correctly review the HORRIBLE customer service at Ashley Furniture in The Woodlands, Texas. The manager is a complete ass and doesn’t have a clue about what is going on. No eye contact and was in a hurry for us to leave because after the delivery date changed for the fifth time I went to the store for answers. DO NOT PURCHASE ANYTHING FROM THIS STORE!! You will be sorry.

We purchased 3 leather Catanzaro Power sofas from Coleman. We purchased the extended warranty with Guardian. After 2 years the sofas will go to the trash. The sofas' "leather" is peeling and cracking. Guardian says the extended warranty does not cover as it's a manufacturing defect. Ashley says that their warranty is only for 1 year. Coleman washes their hands and says it's not their problem. Next, I purchased leather sofas with the expectation they would last. It's been 2 years and need to trash them and lose what I paid. Stay away from Coleman and Ashley. Do NOT TRUST the warranty policies offered. The fine print basically makes the policy almost useless as the fine print has a ton of exceptions. They will come and say you are not covered as it's a manufacturer defect or that it's "NORMAL" damage for use. Ashley will NOT cover after 1 year and you will see your furniture useless right after the warranty expires. TERRIBLE!!!!

We shopped around at EVERY furniture store available more than once and ended back up at Ashley's. After diligently shopping, we found the perfect everything for us! We purchased a living room set, 2 bedroom sets, mattresses, dining set, desk & tables for all. It was a big purchase for us and we were very leary about any sales pitch we may get. From the time we walked in we met Lillian ** (Douglasville) who walked us through (without hounding us) & worked with us on EVERY item. We love the quality and style of every item we choose and look forward to the premium delivery and set up of them all this weekend, and a few coming in a few weeks. We will without a doubt return to Ashley's for any other upcoming furniture purchases. The manager Keiron ** was also very professional and accommodating. No doubt 5 stars for our experience! Thank you Ashley Team!

We bought the Ashley Furniture Signature wicker set. We have had it for 3 years and many of the plastic straps are broken. Not a few many. it should last more than a few years and we paid good money for it. We called the company and they said it only has a 1-year warranty. Doe this mean it will only last one year? If these were some of the straps I would understand this is many of them. No honor about their furniture.

The salesperson at the Springfield, MO store promised delivery of our sofa and recliner in 4 to 6 weeks. Even asked that I initial that on the bill of sales. Two weeks later I was informed that delivery will be in 14 to 16 weeks. The first Customer Service rep I spoke with advised me that sales staff make inaccurate promises and then another rep would contact me within 24 hours to facilitate cancellation of my order. Again, not true. Forty eight hours was promised me by the second rep I spoke with. Again nothing. We are working with our bank to retrieve payment for this merchandise. Meantime, we purchased better quality furniture for a similar price at a local furniture store. Avoid doing business with this company.

I ordered a desk in March and was told it would be delivered in early May. Since then I have been told story after story about when to expect delivery. It's the most horrible customer service I've ever experienced from a furniture store. I would NEVER have ordered the desk if they had been honest about the anticipated delivery time.

I have purchased one Dining Table from Ashley Furniture online on Jul 05, 2021. When I purchased this product, it was showing estimated delivery date - Aug 18, 2021. Last week, I checked and now my scheduled delivery date is Jan 01, 1901. I don't understand if I need to use Time Machine to collect this product from Ashley Furniture. Since then, I have been calling several times and had chat with their customer care but none of them were able to help me except they put me on hold and run away or they transfer me from one agent to other agent. This is such a horrible experience which I never expected from Ashley. Currently, I have no clue when I will get my product. It shows Jan 01, 1901 on their website.

Worst warranty I’ve ever bought. Beware. So Ashley Furniture never informed me that after the first year your warranty goes to a company called GBS. This company has over 51 1 star reviews. Long story short I filed a claim July 12, 2021. I never received a call back. I never received a return email. I called back July 27, 2021 and I was told that there Were an a cumulative of stains which is false. You can see that from the picture and he furthermore told me that they would not fix my couches then when I got angry with him he furthermore told me that he would put in the computer I was trying to fraud The system.

This is the worst experience ever. I purchased my furniture on December 28, 2020. I still had not received my furniture by July of 2021. I cancelled the order and now I’m getting the run around about my refund. This has been the worst experience ever and I will NEVER shop at Ashley Furniture again! DO NOT SHOP AT ASHLEY!!!!

Bought a powered recliner sofa just under 2 years ago. The motor seemed to just up and quit for no reason one day. Called for warranty support. Earliest appointment was 3 weeks out. For the premium paid to shop Ashley Furniture I would expect a quicker turnaround than 3 weeks. Knowing how these things go. I can pretty much expect a much longer time to repair since without knowing the issue after initial appointment parts will probably have to be ordered.

We went to one of their midnight madness sales in April 2021, and we found a great deal on a sofa and loveseat. The problem is they had no clue of when the item would be available. So instead, they gave us a timeline the cable guy would be ashamed of! It was like buying a bridge from a guy who doesn't own it. Now 10-12 weeks out, we still receive the same old tired message saying no timeline. Product will be available 10-12 weeks!

Updated on 08/02/2021: This is my second review on Ashley furniture. The first I complained about the company but failed to say the date the order was placed on. That would be April 24, 2021. I received an email with the date and thank you and have various times sent emails and calls into the company only to be on hold for hours and no response to emails. Since the order was placed through the chat line I have been told that was not the right order number. Not only that I was reading the print today that I would have to pay just for placing the order if I cancelled it. The website said the order would be three to six weeks, that it is not their fault if it is late. But they want to charge me because they cannot deliver when they say they would.

I have never purchased furniture online before so I figured this was as good a time to start. In July of 2021 I went online to look for a loveseat and found one I really like in the Ashley Furniture website. I placed my order and received an email letting me know that deliveries were delayed due to Covid. Totally understandable. The delivery date was set for today, July 24th between the hours of 9:45a.m. - 12:45p.m. I was contacted three days in a row by their automated confirmation voice service and I confirmed each time. Then on Saturday morning, I checked my bank account and noticed that the amount of the loveseat had been refunded back to my account. Odd but ok I'll see what gives. Then I received a text at 10 a.m. letting me know that the loveseat was on its way and that the delivery time was between 7:45a.m. - 10:45a.m. Again very odd but I ok I figured we'd see what happens. Nothing. Zip. Zero. Nada.

The in-store experience was great. After that everything went downhill very quickly. I was buying furniture for a brand new house. The delivery team sat the boxes for a sofa and loveseat on end to open them, There was quite a bit of movement during this process. After the boxes were removed I found scratch marks on the floor and even a screw embedded into the floor. Remember this is a brand new floor. I made note of this to the moving team and they said they would record it in the delivery notes. After the furniture was assembled only half of each piece worked. There was no power to the left side of either piece. The movers said a tech would come out to assess the problems with the two pieces. I signed on the pad they said was the receipt of the furniture and I also signed what they said was that the furniture was defective. At no time did I sign a waiver for the damage to the floor.

Do not shop at this Ashley HomeStore, Inverness, FL. The first bad sign is that this store is always empty. Hardly anyone shopping there. They are a small store and not much furniture on display. Long story short, they have a deceptive "no return" policy even though other Ashley corporate stores have a return policy. The receptionist will run interference and not let you speak to your sales associate or the store manager. Sales associate John was in store but would not talk to me. They will tell you the store manager is not there and will call you back but that will never happen. The receptionist actually told me once the purchase is completed, the buyer is done talking to the sales associate. In other words, once they get your money, forget any customer service.

The most ridiculous and time-consuming furniture purchase I have ever made. Never again will I buy from this company. A novel could be written to explain the full situation so to spare the lengthy tome, suffice it to say that there were issues with every aspect of this purchase: furniture arrived damaged, an exchange took in excess of five months, customer service was non-existent, hold times to contact customers service exceeded 2 hours, promises were made and not kept, delivery was scheduled and canceled by Ashley three times. Ashley delivered a damaged beyond the ability to be used piece of furniture and then charged me for it as it sat in my garage in the box for five months. We are still awaiting a replacement piece as of July 2021. This started in February 2021.

Ashley home store has put so much stress on me when not needed. I have tried multiple time to see when my furniture was gonna be delivered when they promised it on May 28. May 28 came and left and still no answer, no call or email to where my furniture might be. Called everyone. They kept hanging up. Finally when they did answer they said my order won’t be here until 5-8 months out. This is ridiculous. I shouldn't have this hard of a time to communicate/get my furniture.

We visiting the Ashley Home store located at 1501 E Whitestone Blvd Building E, Cedar Park, TX 78613 during the first week of July. Given that we heard much about Ashley Home Store, the expectation was high. The store is really well organized as we expected, and it was easy to navigate through various sections. We were there to buy Power Reclining Sofas, Central Table and Study table. After looking around for 15-20 minutes we did finalized on these items, and had it checked with the salesperson that these were in stock and the delivery date for them. Now the Salesperson gave us a delivery date of 21st July, which was like 2 weeks away, and also mentioned that there are payment options that includes finance. So we went with financing the whole amount, by filling the details very carefully, As I in no way want to give wrong or incomplete details when taking a loan.

Ashley Furniture Store in Roseville is so horrible with customer services and delivery. My boyfriend and I tried to buy a recliner and have it get delivered. We bought it in May and we had to call them 8 times to get it delivered. 1 of them being my mother in law. 1 time they just hung up on me. 2 times they took out the money from my boyfriend's account. They did it early both times and reimbursed him the first time. The other time was just today. They kept telling me that it wasn't there yet, it's there in the store, and they changed the delivery date on us 3 different times. We finally had enough of it so we got rid of the order and they reimbursed his money. We are definitely not shopping here again.

Paid over $8K for a Tempur-pedic bed. Was told it would be delivered on Saturday, so I dismantled our bed and gave it away. The delivery and setup crew then told us they had no setup instructions and couldn't do the job. It's 5:30 on a Saturday! After hours of apologies and promises, still no complete bed, just boxes. Will never show Ashley Furniture again! Buyer beware!!

The Ashley Furniture store in North Brunswick NJ is horrible. The staff is rude and they lack customer service. I am waiting for furniture from 4/2021. I don't advise anyone to buy from here. We were told basically do not call for your furniture when it gets here we will call you. The furniture had an incorrect address and has been rescheduled numerous times. Had they let us call in check in on our purchase we probably could have caught the mistake.

I was getting 6 dining chairs. It was too expensive on the store. They charge $900 + 110 for delivery for 6 chairs and I got them online for 1/2 price with free delivery. I don’t buy any more on the store.

Humble store, salesperson Mario, I specifically asked if item was in stock and available prior to purchase. Was told item was in stock so I made purchase on June 3rd, was told item to be delivered on June 10th, no delivery then told 14th, no delivery, spoke with Mario. He said he would call back by end of day, no call. Today 17th, went into store to be told item might be in on July 30th, they would let me know. How about letting me know you will pay me interest on my funds that you are holding. Warning to all, this company practices deceptive trade practices. They should give customer option as to whether they wish to wait on merchandise 5-10 weeks. Not promise something knowing that you will not deliver.

We ordered Sommerford Dining Set with Ashley online furniture. The dining table was OK but the chairs were pathetic, to say the least. One of the chair legs was missing and the other chair had some orientation issue. When we requested replacing the items they are not even responding to our calls properly. I waited on the calls for more than 1-h and with multiple call transfers and they did not even respond to our calls properly and addressing our plight. This is such pathetic behavior... After not much success, we went to the store and requested for some service person to take a look and they've mentioned to us rudely that "it's not their issue (as we purchased online) and they can only take care of store orders". We called the agents for cancellation and for that we need to pay the postage shipping fees (which itself cost ~$250-300$). We got stuck with this scrap and waiting for the proper solution...

I went to the Shakopee store to buy new living room furniture, cash in hand. Two employees working on the floor, were too busy talking sports to each other, to even greet me or ask if I needed help. After 15 minutes of being ignored, I went to customer service and they were as bad, not offering to work with me. NO professionalism! Why are they there if not to help customers? There is NO excuse for not even acknowledging a customer. Unacceptable. They lost my business!!

I purchased a bedroom set in the El Cajon store in April. I understand there is a delay on furniture due to covid. No problem. I ordered 3 nightstands, a dresser, a headboard, footboard side rails to a king size bed. I received the nightstands and dresser. The dresser was broken. I waited a few weeks to receive multiple parts to fix the dresser. Eventually a technician came out to “fix” the issue. The dresser drawers still don’t open correctly or easy. OK, I can deal with that. I don’t think I should have to, but whatever.

I been waiting for a refund or credit for almost 60 days and yet to receive the refund or credit I was supposed receive but still haven’t received it and get nothing but complete run around from everyone. Horrible.

Be careful with Ashley. They gave us fake timelines and when they failed to deliver on time I requested a cancellation on half the order. To my surprise it’s only then I was informed they don’t have a refund policy. Be careful of what you sign prior to making any payments.

I ordered a sofa and end tables in Feb. They were promised to be delivered in March (first week of). They were not delivered until June. The end tables were scratched up and floor models. I refused them. They said that they will return and redeliver the following week that they are in stock. Here it July and have heard nothing. I call to cancel the order and request a refund. They now tell me that they do not have a cancelation policy and they can deliver it in two days. They have refused to allow me to speak to the manager. And are refusing to allow a refund or cancelation. This has been the most difficult company to deal with. I have also been working with Rooms To Go on other furniture and have had a great experience to include one piece was wrong and they bent over backwards to make it right. I was told not to use Ashley Furniture by a friend and did it anyway. Take this as a warning.

In April/2021 I bought a bedroom furniture from Ashley Store located in Secaucus NJ for my new home. I have spent close to $3,500 on the referenced bedroom furniture. They delivered the furniture on April 23rd. We moved into our new home on May 1st and when I was going to put my clothing into the dresser I noticed that the 2 bottom drawers were loose and the side parts felt all down when I opened those 2 drawers.

Charles ** was very knowledgeable of the furniture, assisted me with the confidence, and took the time to help me, with different packages with my home redecorating project. I will definitely share my experience with my family, friends and colleagues.

I wish it were an option to leave no stars. If you're thinking about purchasing anything from this company, don't! I placed an order for a sectional back in March of this year; I was originally told that it would take about 2 months for the furniture to be ready (not a problem at first). After waiting almost 4 months I took it upon myself to finally take this issue up with the store manager after getting nowhere with customer service after numerous phone calls where I was told something different each time. Miraculously as soon as I did that my sectional was then ready to be picked up, funny how that works.

I would have given them NO STARS if allowed! We made a purchase at the Highland, IN location on 09/09/19 in the amount of $1,572.52. We purchased a couch, loveseat, and extended warranty. I was offered a warranty service for accidents that will protect my investments from all kinds of issues, including frame breakage. The frame broke. We paid for the warranty service GBS (now rebranded as ProtectALL), which DSG sold us at the time of purchase. We were ensured that we would be covered for this problem of frame breakage and if they couldn’t fix it…it would be replaced.

Purchased a $1400 sofa sleeper in August of 2017 with the protection plan that is supposed to cover any damage or stains to the fabric for seven years. One of my cushion was snagged in November of 2020. I immediately filed the claim online. I heard no response for a month. I called the number on the warranty information. They denied my claim immediately on the phone stating it was “normal wear and tear” which is not covered. It’s interesting because they can use the term “normal wear and tear” to literally include any damage or staining that occurs to the furniture. Well, my couch snagged again in two more places on the cushions. The sofa looks absolutely terrible. Where the snags are, the fabric is completely falling apart. It’s literally disintegrating.

If I could give Ashley Furniture superstore less than one star, I would. I bought a bed from them, that when it arrived, it was so hard that I hurt my neck and needed medication for Vertigo. I did not receive a copy of Ashley’s return policy. All I received was a worksheet. When I called them back to tell them that the bed was far too hard they told me that they would send out a technician. The technician came three weeks later. The technician told me that the store would get back in touch with me, And that the mattress has a 10 1/2 year guarantee on it, he said I should hear from Ashley furniture within four working days.

I purchased $17k worth of furniture from the Indianapolis Store with Mario. I purchased a 5yr warranty with guaranty that the warranty is global and if I do not use it I would get my $899.99 back. I have moved to NY and the Hylan store refuses to help me and states they are Franchises. I called corporate on 6/29 and as of today 7/7 I have been told the only way they are willing to help me is if I drive 600 miles to Indiana, purchase furniture, then drive back to bring it to NY. I asked for online credit or a gift card to Ashley’s and I get the spiel all over…Some stores are franchise and some are in the corporation. I have asked twice now for a copy of my receipt so I can file a damage claim with my moving company and as of this moment have received it.

We paid to have the furniture placed and set up upon delivery. None of this happened. The one box springs was broken also. Called customer service and I either get the runaround or I never get a call back.

I bought a sectional with 2 end tables in January 2021. I was told all was in stock except the end tables and ottoman. When furniture was delivered in a few weeks the delivery person told me the chaise for the sectional and my end tables were delayed. I called the store and was told it would be a couple more weeks. Today is July 6 2021 and when I called for an update now they tell me it will be January 2022 before the chaise and tables will be in. No offer to replace my couch or anything. No one has called me personally to update me on my order.

I called this store inquiring about a specific mattress for my daughter. They told me they don't carry that one in store. My daughter and I went in a few days later to see what others they did have, and while looking around, they had the mattress I had called on days before, in their clearance sales room. I then spoke with sales lady Lisa, and I asked to purchase it, and (long story short) was told there was no bar code/SKU on the tag to ring me out for it, and to call back the following morning after the mngr (Ashley) was in, and Lisa had had a chance to talk to him about this mattress set.

We buy bed. After 2 weeks the broken. We been there 4 times nobody Care, and they has bad service and poor quality and not good customer service is horrible. We call every time they hang off the phone, never ever we go back to Ashley Furniture anywhere USA.

I purchased a manual recliner for my Senior Citizen parents. After receiving it and them using it for one day they found that it was very hard to close the recliner which required a person to push down with the feet. For some reason they found themselves having to get up out the chair and close it with their hand. The next day I immediately contacted customer support informing them that there was a problem with the product and that I was unhappy. I was told that in order for Ashley to take back the product I would have to send pictures of the item along with a summary explaining the problem, which would then be assigned to a service coordinator who would be in contact with me. After following up a few days later, I was informed that Ashley ordered a part and that I should contact them when it's received via email so they could send out a technician. Here we are two weeks later and the part still has not shipped and the order is still processing.

So, here is our story. We walked into an Ashley Furniture Home Store (AF) to purchase a dining room set on 5/28/21. We selected one and the transaction went through without a hitch on my Credit Card (CC). However, we did not receive a copy of the Sales Order/Invoice with my signature, other than a copy of the CC machine copy which did have my signature (this will have significance later on).

Very bad experience, from the purchase, the delivery and about the time to speak with customer service. We made the purchase a month and a few days before to allow time for everything to be ready the day we wanted the delivery. The delivery was due to the fact that the furniture was not available and it was three times until we decided to receive one part and cancel the other. Unfortunately, the sofa and the low side arrived damaged and began the claim and the combination with customer service. Pieces arrived. The technician and the furniture were worse than they were. I left another appointment and they sent the wrong piece, the other appointment arrived and the technician arrived without the piece and I am going for the 4th appointment and the problem is not resolved, 4 Saturdays Lost and the furniture worse than it was also that it deteriorates with each day that passes. We will see what happens this Saturday and I will keep you informed.

Terrible experience. Ordered full living room and dining room furniture (over $3K) on May 7th - they said they were backed up and delivery would be mid to late June. Not ideal, but I understood. Every time I have called for an update they push the delivery date back. Now they say they can "maybe" deliver by the end of July. My family has been without any furniture for a month already. I tried to call the store to request a cancelation so I can get a refund and buy furniture somewhere else, and nobody ever answers the phone. I can't believe how disappointing this experience has been. DO NOT spend your money here.

If I could give zero stars, I would. I ordered by bed on May 19. I chose Ashley HomeStore because they said my bed would be delivered within 2-3 weeks. It has now been 6 weeks. I am due to give birth any day and have been needing a new bed since I placed my order. I received an email showing that my bed would be delivered on July 2. I received another email stating that my bed would be delivered on July 21, but that's not even a guarantee. I am so upset. Ashley HomeStore has lost my business for good. I hope they go out of business.

I have had an awful experience buying on this store! I purchased a bedroom set and one of a nightstands had a defect, the store promised will send a technician to fix it, well, I am still waiting for him. It has been almost a month and the item is not fixed yet. He was supposed to be here three days ago and never came because could not find the address of my home. I tried to call them but they never answer or you have to wait for an hour before someone answer the phone. Customer service is really bad. Also I applied the guarantee to my couch because the leather of one of the couches got damaged and they sent me the wrong parts twice!! The story with this store seems not to end yet. I will not get tired to recommend everyone I know, not to buy anything from this store!!!

I ordered a recliner on May 29, 2021 with the Extended Warranty. Ashley Home Store delivered the recliner on 6/2/2021. Well within 72 hours of delivery, I called requesting a refund of the PWR Recliner/ADJ Headrest. I’ve been hassling through their Bureaucracy trying to resolve this issue for nearly a month now. Their organization is difficult to break through, just trying to talk to the right people seems impossible. Not only is it impossible to get in touch with anyone, once I finally do, they just drag their feet, ignoring me, etc. I am beyond frustrated! I just want my rightful refund.

I recently purchased a dining room set based on quick delivery. Unfortunately, they only delivered the table. Now I have to wait months for the chairs. What good is a table without chairs? They should not list that an item can be delivered in a week if only ONE of the seven pieces is available. I also paid extra for assembly. Although their website clearly said it was for my entire order, customer service now says it was just for the table. I had to call customer service to try and figure out when I would even get my chairs.

Called in to customer service to get a delivery date. Was hung up on 3 times before even saying hi. Then when I did get a agent she told me I was yelling when I wasn't. Then lectured me for 15 mins before putting me on hold and refusing to answer questions or help me. She is currently still on the phone not saying anything to me. I have canceled my order and will never ever shop at Ashley again. All because of their customer service which is non existent.

Bought couches from the retail store. Broke 2nd day in use. Multiple repairmen have come-by and have said it is not fixable. Part needed to fix is unavailable until the end of August. No help and no refund from Ashley Furniture. Customer service has hung up on me multiple times, and multiple instances in which the customer service rep blames the situation on me. The salesperson has taken zero responsibility for mess and has made it clear it is not his issue.

UPDATED 09/09/2021: I ordered a loveseat in Feb. Once it arrived the mechanicals did not work correctly. Rather than sending someone out they wanted to exchange and that's when the fun started. I've been given 7 exchange dates from April 'til now the 8th of Sept. I've moved furniture in my family room so they could deliver and obviously they didn't show. This last episode I had a delivery date and time 24 hrs before delivery. On the day of delivery they rescheduled with no reason. When I called customer service I talked to someone in Texas that told me I'm not listening to what he was saying. No reason for the delay. I've never dealt with a retailer that doesn't know or care about the customer once the sale is done. I do not recommend at all. I would give them 0 stars if I could so buyer beware. Do not set foot in Ashley furniture, unless you enjoyed being lied to or extreme frustration.

I bought a bed frame, nightstand and dresser at the Mayo Blvd Store in Scottsdale, AZ. The bed frame was delivered first and appx 3 weeks later the nightstand and dresser were delivered and I called and said with the set now complete it did not fit our decor and color scheme and wanted to return it. When I called within 5 days of the completed delivery of the nightstand and dresser I was told by a representative (Shane) that I might have been too late to return the bed frame but I was still within the timeframe of returning the nightstand and dresser (within a week) and something might be able to be worked out to return the entire set and he gave me Case Number.

Ashley does not stand by their defected products or the useless "protection plans" they sell. I purchased a dining set, and the table just started chipping (the whole finish on the table top was full of scratches) after 3 months. I got tossed around from number to number passing the buck. Not covered under the "manufacturing warranty" which basically only covers if the table is falling down.

The bedrail metal hook of the bed we bought from Ashley came damaged. Messaged them and ordered the part. Told us to wait for 7-10 business days. Still no email after that so I messaged again & was told order is still being processed, message back 24-48hrs. I called them again and was told to wait til end of July. I even told them can they just send the metal hook part it might be faster but they said it will take just as long. Never buying from Ashley again and won't recommend them to anyone.

In a nutshell we had two pieces of our sectional that had structural breaks. My wife contacted the company at a local store and they referred her to a GBS warranty. Unfortunately that was only for cosmetic issues. Something that we had paid quite a bit for. They were confused as to why we were calling them. The store let us to believe there were no other warranties that we could claim upon. However we learn later after talking to Ashley customer service at a corporate level that we at that time had 78 days left on a structural warranty which would have either replaced the two pieces that we have or if those pieces are no longer available would refund us for our original purchase price towards another item that Ashley sells. They jacked us a wrong just long enough to get us out of the warranty and now here we are trying to talk to them about how they miss lead us and didn’t advise as well and it’s simply a smile and sorry.

While the sales associate was very helpful, he did not know estimated delivery time. Then, after all was said and done they slip a flyer in there saying it could be over 12 weeks for delivery. 9 was now.

We found an outdoor sofa we liked at another store for $898, but the store was 20 miles away. We looked it up online and found Ashley had the exact same merchandise (same SKU#) for $999. Ashley also claimed to have a "Price Match Guarantee". I went to the store on Mayo Blvd prepared to buy it armed with a picture of the competitor's ad for $898. The sales person said he didn't think the manager would honor the price match, so I asked to speak with him. He was not going to honor the Ashley price guarantee, period! The conversation got heated and he asked me to leave. I promised to file a complaint with the AG, and left. This is what Ashley had in the ad for the sofa:

I would give Ashley Furniture 0 stars if I could! We have been waiting MONTHS for our furniture. Ordered it and told 2 weeks, after paying were were told due to Covid there is a delay and then pushed back to April, then June. I called and checked on the status 2 weeks prior to delivery and told we are on time for delivery. We just tossed all our furniture to ready for our couches that would to come in days to now get another email that they are pushed back another 2 months! This is uncalled for, Covid or not they should not take 6 months or more at the rate we are going for a delivery! Do not order from here if you expect to ever receive your purchase. Our money was cleared and we still have nothing to show for it!

I would like to say that I have never had an issue with Ashley until recently. I bought a new bed frame from them after moving into a new home which became a nightmare. When checking out, I was given a time frame of when I would like it delivered. I selected the date and submitted the purchase. A week later I get an email saying that it will be delivered two weeks ahead of schedule, which would not be an issue if I was able to access the new home on that date. Thankfully Ashley was able to reschedule the delivery for the original date.

We purchased a Reclining Sofa and Reclining Loveseat from Ashley Furniture on March 21. We bought the extended warranty. We received it Apr 2 and the first time someone sat on the middle seat the wood broke. We called to report it and was told it was out of stock. The phone call took a hour and 30 mins before someone answered the phone. We were also told that if anything happened to the broken one before we received the new one, they could refuse the return. It took over a month for them to attempt to deliver a new one and pick up the broken one. When the driver arrived, the two drivers called us out to the truck to show us the new one was damaged and refused to deliver it. They told us that someone would contact us, to arrange delivery on a new one. That was on May 14th. We didn't hear anything from them until May 28th and we got an apology email, apologizing for the delay.

We ordered a sofa, loveseat, chair and ottoman with the Memorial Day Sale discounts on June 3 knowing upfront that delivery would be delayed due to COVID tough times. 2 weeks later I received an email stating that the ordered sofa, loveseat, and chair were cancelled. I messaged the company with no reply and my husband called to speak with them. Ashley Furniture customer service department claims that I contacted them and cancelled the 3 out of 4 items, which is an absolute lie.

Ashley Furniture does not want to fix or exchange furniture because more than 72 hours went by and I did not say anything. I did not say anything because I had the furniture store in my garage a month

I'm really disappointed and feel like Ashley Furniture is not doing to right thing. I purchased new furniture and received it damage. Same day I received it I report it to them. I'm not getting an option to get it exchange. I pay for it full price. I don't owed them anything. I need advice to what I could do.

I cannot get the couch and loveseat I ordered. I was originally told 4 weeks and we are 9 weeks in and still no exact date. Sometime in July they are saying! I never received an email after the $3000 purchase thanking me for the purchase or giving any details. If this is the way all customers are treated RUN to another furniture store.