Ashley Furniture Reviews

Honestly very disappointed in the way Ashley Homestore handled our order. We purchased an (expensive) couch that was going to be delivered early July. Two weeks before the original delivery date, we were notified that the order was going to be delayed by 2 weeks. We had planned our entire move around the delivery date of the couch and then had to rent another truck for when it would be here. The customer service representative then told us that it would be $500 to deliver to our city, and then told us an hour later that they in fact "wouldn't be able to deliver it" to our city at all, even though there is an Ashley Homestore two blocks from our residence.

Full size bed is comfy. The platform the mattress sits on is way too high. I think it was made for a giant. Have to be careful climbing out of bed as not to land wrong on feet or twist ankle. Not recommended for children.

Do not purchase foam mattress with lie about cooling foam inside mattress!,.. The cooling foam last for maybe a couple months!,.. And I found the mechanical hospital frame with massage elsewhere for half the price!

We were promised a delivery date at the end of July then that was changed to today Aug 5th. Next thing you know they called us today that it will not be delivered till Aug 8th. This is ridiculous. This is by far the worst experience we have ever encountered with buying new furniture. Never again will we buy from them again!

We purchased a couch on June 18, 2020 which was supposed to be delivered around August 26, 2020. Ashley Furniture does a poor job updating their customers on the product status, so I decided to call. Come to find out that the couch won't be manufactured until October of 2020. That's beyond ridiculous. At that point, let your customers know they won't be getting their product until five months after ordering. Instead, they'd rather keep your money and sit in silence.

My husband and I have now been waiting going on two months for our furniture delivery. Meanwhile the over $4000 that we spent on household goods has been collecting interest in the bank account of Ashley Furniture instead of our own account. At the store level they wash their hands of you once the transaction is approved, and tell you to call the delivery department.

I ordered a living room set on 06/06/20. It was supposed to be delivered on 7/21/2020 then it got pushed to 7/31/2020, now they’re telling me is going to be delivered on October. I really want to cancel my order but why do I have to pay 10% from it when it wasn’t even my fault.

Ordered $10,000+ worth of dining room and bedroom products on 6/7/2020. Promised delivery of dining set on 6/23. Arrived & installed as promised but had wobbly chairs, blemish on table top surface & minor nick on pedestal. Called & got a repair scheduled that took care of wobbly chairs & minor nick but the blemish, looking like a black sharpie mark, wasn't addressed & repairman stated it likely needed a replacement table top. Never got any further correspondence from Ashley. I have a standing complaint with customer service that is being ignored.

I would choose no star or or a partial star if I could. We purchased a dining set including a table and 6 chairs a year ago from Rockford store in Illinois, but delivery and customer care became problems right away. They missed the 1st scheduled delivery date, only delivered the table after a while, and missed another delivery of the chairs, and finally delivered chairs with different look. Store manager promised compensation for their mistakes but never materialized after several phone calls. Definitely not recommended!

I will never purchase furniture from Ashley again. Was completely disappointed with the quality, as was just a step up from Ikea but at a much higher price. I purchased a bed, nightstands & a dresser. Both of the bed rails were damaged - 1 in shipping and 1 just poor quality where the film of what I thought to be stain was peeling off. The footboard was also damaged in shipping. The return process started well in obtaining labels & taking to UPS, but that’s where it ended. I had no communication on the exchange or when replacement items would be sent.

I placed an order for a dresser that went on sale in May 2020. Delivery was scheduled for the end of June. I received an email telling me that the delivery was rescheduled for end of July, because the dresser was out of stock. Not sure why Ashley Furniture would sell items they actually don’t have in stock. The item was delayed until end of July and then again I received a notice that item will be delivered end of August. This is the worst experience I have ever dealt with. If they can’t deliver on an order, Then why sell furniture to people when they expect it delivered on time? I will never buy anything from Ashley furniture again.

We bought a table at Ashley in Aug/2019. After a few days, we had an issue, where the table presented 2 small peeled circles in the finishing, over the top. As we had the Protection Plan, we call them, and 1 week later it's been "solved". We were caught by surprise when saw that pealed area, and the technician told us that the table's finishing was not that resistant and recommended us to put a glass over the table to protect it.

On Ashley's website, several of their barstools come in sets of two. We ordered from their website two sets of 2 barstools. However, Ashley Furniture does not stand by their misleading advertising. We only received part of our order and contacted Ashley. Contacting them is difficult. They never get back to you and never answer their phones.

We went into your store in Newington, CT on July 3rd and met with Jonthan **, Sales Manager for that facility. On our receipt there is a tentative receiving date of July 15th. At this time we paid in full. At a later date we added 2 additional pieces for at total purchase of approximately $3,000. We did think that July 15th might be an unreasonable date so 2 days after the 15th we called the store and they informed us that delivery would be in August, which was not a problem. A week later we contacted them to see if delivery would be the beginning of August or the end since this is a new home without current furniture. We were informed that delivery would not be until October. After leaving multiple messages for Jonathan on his phone and at the store we have not had the courtesy of a return phone call. End results we have paid in full for our purchases, which results in Ashley Furniture having our money for four months.

After a little over a year, the finish on our outdoor table is coming off. We have a warranty but when we filed a claim we were told this was not covered. We purchased other pieces and have been happy with them so far but I hope nothing happens to them because it doesn’t look like the warranty is worth the paper it was written on.

Bought product months ago. Delayed 3 times and when I schedule delivery doesn’t show up. How can you sell a product and not produce it and then not deliver it, sure were happy to take my money! Taking my business somewhere else!

One of the worst products is the sectional I bought from here. Terrible quality, after 18 months the inside started to rip and the staples are exposed making it very dangerous as someone could cut their hand from it. I called customer care to discuss this issue and they were not interested in helping me and that is after I was put on hold for a very long while. I had to fight my way to speak to a manager after the CSR refused to transfer me. This has been the worst retail experience for me, I urge everyone reading this to not waste your money on any Ashley Homestore.

Purchased lift recliner for disabled parent 2017. Filed a claim in July. Warranty company dragged their feet & I never heard from them (pandemic?). When I called after 2 weeks they had authorized a replacement. Dad has been without this chair for 3+ weeks so I had to rent another chair in the interim. Every time I call to follow up because They will not call you, you have to call & call & be put on hold for 10 minutes at a time. They want you to hear "God Bless America" in its entirety at least 3 times before they say "The manager isn't in, he will call you back." How are they even open for business with this horrible customer service? Take your warranty money and burn it! Same effect. They want your money now and don't want any repeat business. I've called & all managers were gone for the day at 2pm.

So I purchased a sectional and chair online June 16 and was given delivery date of July 22 so I waited for the text and got the living room ready and that day came and I got a call that the furniture came to the warehouse on that day so they went ahead and scheduled me for today for delivery and then I get a email this morning saying with no reason as to why but they are pushing my delivery date till August 23rd. ARE YOU FREAKING KIDDING ME!!!! I called. Talked to two representatives and get two completely different stories so then the “supervisor” which then gets on the phone with her ** attitude off the bat and said, "Your chair has not even got to our warehouse yet." Like seriously. These people can’t get their facts straight. Worst customer service I have ever had in my entire life.

We bought a new home and very excited went to shop at Ashley. I have never been so frustrated in my life. I ordered 3 bedroom sets end May and delivery started June 18th...Bits and pieces of furniture was delivered over 6 weeks. Could never reach anyone to check as what was going on. One bed frame was defective and till date nobody came to fix it. Have called multiple times and can never speak to anyone. If by any chance you reach the store and someone answers, you will be told that they are taking care of it, and the corporate has to take the decision. I received a wrong dresser and have been pleading to exchange it to the one I had paid for as the wrong delivered item does not match the other pieces in the room and moreover the wrong dresser delivered is high. I have put a TV on it. My 90 year old mom is having such a hard time as the TV is too high. There is not much space in the room for me to do anything else.

On June 22, 20 my sofa bed wouldn’t fold back inside. I contact Ashley to advise. Was told case open and someone would call me in 48hrs to schedule inspector. I never got that call so I drove 40mi there on the 4th day. I spoke to manager Sarah R who remember me from Monday and got inspector scheduled for July 14, wow 3wks out. The inspector came and said he would have bed replaced due to manufacture malfunction and someone would call me in 24 hrs to schedule, never got that call.

Purchased this tv stand via a telephone call. Sales person was persistent on us paying in full. Delivery was horrible. They didn’t want to assemble it. Well I made them insert the fire place. They left. They were in a rush. We noticed minutes after they left that they need put the door knobs on. So we did and opened the cabinet doors to find a damaged piece of wood. We ran to our front door to see if they were still there. Nope they were all the way down the block. I called the store to complain. But no one wants to answer the fall. I called the sales person. He did nothing to help. I called customer care over twenty times. Nothing. Finally got through a day later. A woman took my complaint and sent me an email to reply to. Which I did. I sent her pictures of the damage and picture of serial number. Never heard back from customer care.

In store experience is always great. The sales associates are nice, funny and helpful. But once you order something - good luck getting a straight answer out of their main customer service line. I have asked for split delivery on items more than 5 times. They lost one of my items and I have no date of arrival now. What makes it more frustrating is that they aren’t calling or updating me when they said they would. If they were better at communicating, I might rate them higher. But it’s been a horrible experience. If you can buy something off the sales floor and take it home that day - then 4 stars. But once it gets to headquarters they don’t care about you.

I have bought over 40k from Ashley Furniture and the first two years it was great. But the last three purchases was the worse delivery and customer service. Stuff don’t come when they originally say it will. They brought four different tables and all of them was damaged when they took it out of box. All four times I wasted my time and got nothing from customer service. PLEASE DON’T buy from Ashley furniture. I’m warning you. The last purchase all the delivery guys does is drop furniture off still in box and does not assemble it when I’ve paid for installation and delivery. So now when I open box if it’s damaged they are gone and then I have to go through customer service which is a joke. Never again Ashley Furniture!!! I’m done with you!! Readers beware!!!!

PLEASE PLEASE PLEASE DO NOT BUY ANYTHING FROM ASHLEY. I have been in the service industry for 30 years and if I treated my customers like Ashley does I would be out of a job!!!! You think I was SHOUTING? I was! Customer service is nonexistent and if you do get someone on the phone they cannot help you. One day after your warranty is up they said policy says they cannot help unless you pay. I ask to speak to a supervisor and the person on the phone told me no one else was higher or could give me a different answer, I said, "Unless you're a VP in charge of service there is someone higher." Had to mention LEMON law to get help. Who wants to fight for what is right? Ashley wants to beat you down until you give up. NEVER EVER BUY FROM ASHLEY.

Mattress was already replaced once, had less than 6 months. They didn’t replace it with the same mattress. It needs to be replaced again. I still waiting. Cardis is the seller of the mattress. They are not very good on service. They make you buy an expensive mattress cover in order to get a 10 yr warranty & I still waiting for a new mattress.

Worst customer service ever!!! Please do not buy your furniture here, they will tell “Oh you have 1 year of no interest“ and after that year passes they will charge you for the whole year if you didn't pay the full furniture you bought, because employees do not give you a full information, they just care that you buy so they can make their commissions so make sure you read the tiny print before you sign anything or better yet, go to another furniture store!!!

I like my cool mattress and I have a better night sleep because of this; I like the discounts they gave me to get the mattress. I like the delivery as it was seamless. But the order was back-ordered and it took long to get the order.

Furniture came damage and delivery people were aware and left. Warranty unable to fix because product no longer made. New furniture picked out and when they came only had part of the set. Had to call and be on hold for 2-3 hours then disconnect and call again. Then told they would come out to deliver later in week. Stayed home three days to get damaged furniture or not have it deliver week at all and after it’s all done if ever they said they only offer store credit. Who wants store credit after this. Worst service ever. Horrible.

WORST service anywhere. Purchased matching wall decorations. 1 arrived 3 days late, 2nd is nowhere to be found 30 days later. Have spent several (5-6) hours on hold. I was texting with a rep for over an hour, they were unable to give me an update on my order. I was told call the store.. back on hold for 2 more hours (no one answered or returned my call).

If there were an option to give 0 stars or negative stars for Ashley Furniture, I certainly would. I ordered furniture on May 31st, 2020 and as of July 21st, 2020 we have yet to see our order. They sure have our money though! You cannot get through to a person at customer service and when you call to sit on hold, the line eventually disconnects and hangs up on you. When you chat online the excuse you get is a run of the mill COVID excuse. They call to schedule a delivery to us only to turn around a week later and call us to tell us it has been delayed yet another week - this has happened 4 times. We will NEVER purchase another piece of furniture from Ashley and I would not recommend them to anyone.

Ashley Furniture sends emails telling you of a delivery date, I get ready for these dates by clearing the room and the delivery does not show up. I hurt my back bringing furniture back in the room twice when they didn’t show up. Then I requested a return and have been given the runaround for a month. Again, given dates that I waited home to be available and they never come. I was told two times the order was put in the computer wrong on two separate occasions. It is ridiculous how many times I was transferred, waited hours on hold, was never called back after leaving my number on a recording. This company is so unorganized and unprofessional! Never, ever, again and will warn others. Horrible service!!!

This review is for the Ashley HomeStore at 2475 Market Pl Blvd, Cumming, GA 30040. I purchased an office set from this store. Upon delivery, the desk and bookcase were damaged in several places. Additionally, the delivery people did not assemble the furniture correctly and they actually quit attempting to assemble it, leaving it incomplete. I paid $280 for "premium delivery" with FULL assembly. I tried to refuse the incomplete and damaged pieces but the driver just left. I went to the store in person to return the furniture but they said they could not process the return in their store (it has to go through corporate).

Sharon ** is an experienced sales associate who made everything go smoothly. From the beginning she greeted us in a friendly welcoming manner. She was kind, patient, and full of WISDOM where it came to listening to our concerns and finding the items that we wanted at the best deals available. She was thorough and clear. She explained everything and answered all our questions. She is a wonderful person and will treat you in this manner. If you go to the Boca Raton, FL store ask for SHARON **!!!! 5 stars!!! - We were there yesterday.

This company will gladly take your money but will give you a runaround when requesting a refund. My wife and I purchased 2 sofas from Ashley Furniture on Sunday. After being given a promised delivery date in August and completing payment, we were told that one sofa was backordered with no ETA and expected delivery would be months out. I did not request to cancel immediately out of politeness, but was told that I could cancel the order anytime. After doing some research, not only did I find out that I overpaid for the sofas compared to ordering online, but I was also never advised of a free shipping option and charged $175 for shipping instead.

We purchased about $2500 worth of furniture from the local Sanford, Fl store. When it was deliver it was damaged. It appeared that when the driver unpacked the sectional they cut a big hole in decided to hide it and leave. I tried to stop them from leaving but I was too late. I immediately called customer service but their lines are so long it took a significant weight time to get to one. She filed a case for the furniture and one for a complaint for a supervisor on the deliberate attempt to hide the damage.

First off, I have no idea how Ashley is still in business!! Quite possibly the worst customer service I have seen in many years!! I have attempted to get resolution to a problem since March. I initially contacted customer service back in March regarding outdoor cushions that did not last longer than about 8 months without tearing. Since they were under store 1 yr warranty I thought this would be a simple issue to correct. Boy was I wrong!! 5 months and counting...over 5 hours in customer service hold time...a visit to the store, numerous contacts made with all levels and guess what...still no new cushions and no resolution. I have been told they would be delivered but never came. I have been told they are sitting in a warehouse and would be sent but no. I have been told expect a call but no again.

I purchased a sofa from Ashley in store in June. I paid in full as required and was told by the salesperson I'd get a delivery date texted. It's 3 weeks later, and all I've received is a text to say I have no delivery date. I called the company and was routed to a call center who said they still didn't have a delivery date but were trying to get one. While on hold, I was listening to their marketing boast that they design and make their own furniture, have their own distribution centers and handle their own delivery. So the failure to arrange a delivery for a fully purchased product is squarely on the shoulders of Ashley. I was then told I have to go to the store or try to get through to them to cancel the order. After 14 calls to the local store, I was able to cancel the order and pay a 10% penalty! I just paid $100 for this store who can't deliver what I purchased! I'd rather give them that than $1000.

The first experience in the store was a great one, excellent customer service rep, 5 stars for sure. All the trouble started with delivery. We ordered early June and was told that we would have our bedroom items by July 7. July 7th came and they called said they would be here in a given window of time. That time came and went and no one showed up — so there is one day of missed work for nothing. A new date was set, they showed up (I guess that’s one plus) but my items were broken and one was not assembled because and I quote “they didn’t have time at the warehouse”???? Like what? You mean you don’t have time to provide the service that I have already paid for? How does that work?

I placed an order for this 2-piece Darcy Sectional sofa on 5/14/2020. Sofa was not delivered to my house for several weeks, upon which time I was sent an incorrect piece (blue sofa instead of the cobblestone I ordered). After several attempts at reaching AF's customer service and subsequent redirects on the phone after waiting 20+ minutes at a time, I finally made contact with the correct online customer service department. The rep informed me they would schedule another delivery a couple more weeks out, to which I reluctantly agreed. Not once in that conversation was I apologized to, nor was I offered any sort of compensation for the inconvenience.

We purchased the Raelyn bedroom suite. We got the headboard damaged on delivery. When contacting them they told us that this is how it comes from the manufacturer (is it not them?). We spent over $3,000 on this set. Buy your bedroom set somewhere else. Not worth it. Shady company and awful customer service. We also spent over $5,000 in the last year at Ashley's. Never going to buy them again and never going to recommend them to anyone.

Updated on 08/17/2020: DO NOT PURCHASE FROM THIS STORE EVER!! I have made several complaints even to BBB and still I have no received all of my merchandise. HERE IS MY FIRST COMPLAINT MADE ON 7/16. I am very dissatisfied with the lack of care from this company. Had I taken the time to read the reviews I would have never given this company a dime of my hard earned money. I went through the hassle of making the decision to pick up my own items so that I would guarantee to receive them in a timely manner only to still go through the hassle of still not having any furniture a month after I have moved in.

On June 3, 2020, I went to Ashley Furniture to buy 2 recliners. I liked what I saw so I purchased them. I was told it might take up to 2 weeks for delivery. I said fine. But I after I had waited until after June 23rd, I still had not received my recliners. I called the company back. I was on hold for 20 minutes. Then the lady said, "Yes, I see your order will be delivered on July 18th!! No, wait, both will be delivered on July 31st!". I said no way. I wanted my money back. They said there would be a 10 percent charge for restocking fee. I laughed and said, "WHAT"? After that the next day I went to Ashley Furniture store where I bought the recliners. I told them I want my money back.

***This is my opinion based on MY personal experience*** THE WORST COMPANY EVER!!!! DO NOT SHOP WITH THEM. This entire company is a rip off. They take your money but don't follow through on delivery time or promises. I purchased SEVERAL pieces of furniture on February 5, 2020, one of which was a table with 4 bar stools (there was something wrong with each piece of furniture). The table was scratched out of the box and ALL four chairs are wobbly. I have been fighting this entire time to get the chairs repaired. I finally asked for an return but they won't do returns (which they don't tell you this in the store). They finally agreed to do an exchange on July 9, 2020 and guess what... NO RESPONSE to my calls or emails. This company is a complete FRAUD and they absolutely do not care about their customers. I could have spent $8000.00 with any other company but instead I choose Ashley and I guess the joke is on me.

This company only cares about selling. After they make their sale, they is zero follow up how long the delivery is going to take by the sales person. Corporate starts sending false dates confirming delivery and on the day of delivery, they change it for another 2-4 weeks. This continues to go on and on and they have no sense of urgency. They just say that delivery dates are subject to change! No one wants to take ownership or responsibility to go above and beyond a customer. I am currently waiting for my furniture going on 3 months!!! No wonder they are a 1.5 star company. Needless to say the quality is not what it used to be 10 plus years ago. Don't waste your time and go with someone who cares about their customers.

I ordered a bed (and a nightstand) online which it was one of the most expensive platform beds in Ashley furniture (SKU AFHS-1442279K). My order delivered on time, but the header part was broken (photo#1,#2). After several calls, Emails, and contacts with the unprofessional rude customer service, finally they arranged for the replacement delivery, so I got the replacement part after 2 months!!! BUT… the second delivery was worse than the first one, it shipped in an open box and was broken in several locations (photo#3). I am tired of contacting them again and again or waiting for another 2 months to receive the replacement part as there is no guarantee if it won’t be broken again!!! It was the worst experience I have ever had, totally wasting money and time. I do not recommend Ashley Furniture to anyone and I will never purchase anything from them again. https://ashleyhomestore.ca/products/starmore-exclusive-3-piece-queen-platform-bed.

Never shop here, avoid this place like the Covid plague. Don't believe me, please read all the countless horrible one star reviews in Yelp. With the same repeating issues. Many had a similar experience. Worst shopping experience/customer service I have ever received at any business. I bought my bedroom set at Ashley's one month ago with the help of store manager David **. He assured me that the packaged deal I was receiving was the best Ashley's had to offer.

I would like to address a few issues that I have had with my order of 6 dining room chairs. I went into the store and purchased a dining room table, buffet and 6 chairs on 11/29/19. Everything was set to deliver on 12/10/19 but then received a call that the chairs would be delayed until 1/22/20. The chairs were finally delivered but one of them had wrinkles in the fabric and the cushioning was lumpy. I talked to customer service. They placed an order for a new chair to be delivered. The replacement chair was delivered on 2/5/20 but the chair was wobbly, the delivery guys tried to adjust the legs but it was clear that one was uneven. I talked to customer service again who said they would place an order for new legs to be delivered to me in 7-10 days, then I could call for a tech to come out and fix the chair.

My mother and I went to the Colton, Ca location to look for a sofa sleeper. She bought the perfect piece to match her house decor. Three days later, we went to go pick it up. We were informed by one of the sale associates, that there was a mix up at the warehouse and her “perfect piece” was sold. Nevertheless, we were extremely disappointed and ask to speak to a manager. After talking with Mr. Hector **, not only did he calm what could had been a volatile situation, but he agree to resolve the situation by replacing my mother’s “perfect piece” with a better one. Overall, he and Mr. ** (Sales Associate), went out of their way to make sure that my mother and I was satisfy. Thank you, Mr. Hector ** and your team, for make a bad situation better.

I was at the Winchester VA location with my boyfriend. A salesman did greet us but did not introduce himself. I did however ask for his card when I left. His name was Smiddy. We were interested in a sectional sofa and did purchase one. Bottom line he was very non-professional and yelled as we were walking around the store saying "We have financing options." Anyway he told my boyfriend it was going to take 8-10 weeks for delivery and when I made the purchase he said 10-12 weeks. I did call him out on that. He said It wouldn't be the 1st time he did it. Just very non-professional.

Bought two chairs on the internet sales and have been trying to return them since the day after they arrived in mid May 2020. The store in Snellville GA where we bought a lot of other stuff from tried to help and call customer service and got the same no answer on the phone call. If you buy on the internet you cannot take it back to the store for return like you can at any other store out there. If you call customer service you can only hold for 15 minutes then you go into answering machine mode and it says, "Leave a message and we will call you back in 24 to forty eight hour." It looks like they meant 24 to 48 months. Have call a couple times a week for nearly 2 MONTHS now and have never gotten 1 callback.

I ordered a dresser on May 25th and got it June 5th. I had bought a dining set a few years prior from one of their showrooms and was pretty satisfied so I thought 'why not order online for convenience?' Big mistake. The dresser arrived irrecoverably damaged. I called and had to text photos then wait nearly a week for a "technician" to come and go "yup, that's destroyed" then wait another almost week before finally calling back myself to find out what was up only to be told some mysterious 3 letter department (probably their insurance dept) had it in their queue and there was no way to contact them but I would get an email.

We ordered multiple pieces of furniture from Ashley’s online store. Each delivery has been a nightmare. We understand Covid-19 has created a issue, but the failure to deliver without warning is unacceptable. We have had 3 deliveries all with issues and the latest still pending because of their incompetence. Customer service has been far from helpful. I just want to return everything and go with better company.

I ordered a desk over six weeks ago. I never received any email updates as to the delivery status of my desk. I've called Ashley twice. Both times, I was on hold for one hour until I finally got tired and hung up. I emailed them, but no one wrote back. I went on their message service and tried to send them a message, but no one responded. I have no idea where my $350 desk is. I am on hold right now, trying to get an actual human being on the line. The customer service is horrific. Where is my desk? I will NEVER order from them again.

If wish I would have ordered the same furniture through another company...which I did for several of the items, because buying the items through Ashley Furniture isn’t hard, it’s actually getting the items delivered that is. Two months later, I finally got half my order after two days of being lied to, them attempting delivery at the wrong location, waiting three more weeks and then told my other part was set to be delivered the next Monday only to be called on Sunday telling me they were setting it up for a week later.

I purchased the Johnelle 6 chair dining set and upon arrival noticed that 2 of the chairs had tears and the screws did not align. I had to go out and purchase bigger screws. I called customer service and left a voicemail as indicated and I was to receive a call within 48-96 hrs. Never received a call back. I left a bad review that was taken down and then received an email from Ashley asking about the issue. I explained and they informed me that they would replace the 2 chairs. Well, they never did and follow up emails went unanswered. I again tried to leave a negative review and it showed that it was posted but then a couple hours later it was gone again. They are controlling the reviews left by customers. Never again will I buy from them.

I purchased a couch from them less than a year ago, and it already has a rip. Should’ve know better, but gave them a second chance and purchased a patio set this year. I was told it would deliver in May and then a couple of days before it was due to deliver, they pushed it out to June 20th. No big deal, deck wasn’t quite done anyway. The 20th came and went with no communication and no furniture. Called them that Saturday and they told me it had been rescheduled for July, then I get a text it is now scheduled to deliver in 2023!!! Unacceptable. I’ve been trying to cancel since the text with the new “delivery date” and no one answers my calls. ????

The style of Ashley Furniture is great! The only place in town that has what I like. The service, sales reps, delivery, customer service is terrible! We were told what was needed in order to make the purchase. Everything we were told about Availability and expected time for receiving was a lie! I purchased at the end of May. My arrival to the warehouse date started with my bedroom eta 6/16 and another item 6/27. Our living room was 7/9. We were told we could get split delivery and they did not set it up that way so now we were looking at 7/18. I received another call just this weekend (7/6) and now my eta is 8/10!!!!

We decided to purchase furniture from Ashley Furniture. That was the stupidest decision we made in our life. On the time of purchase they promised many things and now almost 2 months we have been to get someone to replace or repair our dresser and now they are saying it will take another month. Now dresser is in our house part by part because they didn't install due to damage. When you call guest service the way they talk like they are doing a favour.

Lies from the beginning of receiving $100 gift certificate to lies about the financing terms to horrible customer service while shopping pregnant to horrible quality furniture that loses its look after only 6-8 months. Should have went with my gut and not bought here. I’d be happy with a refund that doesn’t exist.

I ordered a storage chest. It arrived with huge cracks on both sides of lid. I returned it. They wouldn't respond to online or phone messages for a month. I finally get thru on a chat and tell them to refund. They send another instead - it is broken in same way first was. I return it too. 10 days later, still no refund. They say they will respond to messages in 24 to 48 hours... 10 days in, still no response to phone or online or email messages. BEWARE!!!

So right off the bat, I would say that it's almost entirely impossible to contact customer service but staff is extremely friendly at the Manassas, VA store. Unfortunately it is not their fault when the warehouse cannot deliver the furniture at the said time. I was working with the General Manager (Nurula) and he promised me that we would receive our furniture (about $6k worth) within 3-4 weeks. It has now been 2.5 months and we have not received everything! We have had deliveries that have been canceled 3 times! The Sales folks will make all the promises in the world when you purchase the items but you can bet that your items won't be delivered for a long time. I have been purchasing furniture (total of about $15k) from them for the past 10 years, but I will be taking my business elsewhere. Buyer beware!

I purchased a living room set on May 9, 2020 and was told that the chaise was on delay until 10 days later. I purchased it based on what he shared with me. I was called in June by the customer service manager to let me know it was delayed again with a tentative date of end of June. I called in on 7/7/2020 because I had not heard from anyone. I had to call again 2 days later to speak with the Office Manager to get information. I was informed it's on a tentative date in August but it could be longer. That they have no way of finding out the delay or someone to talk to in the manufacturing company.

We purchased a new table and had it delivered. Upon delivery it was damaged. I called when the customer service center opened about two hours after the delivery and spoke to the manager, Octavia, who assured me she had reordered me a replacement table and two chairs that were damaged. She believed I would get replacement within a few days. I called 6 days later and waited 3 hours to speak to someone. When I finally did I was told there was no record of my claim, reorder, or any call made previously. I was then promised that a manager would call by noon the following day to help me, and no one has called. I have tried to call them and I was told there is at least a 45 minute wait. Absolutely ridiculous. I have contacted my AMEX account and they have froze payment until this is resolved.

I cancelled my order online. Order mid-June 2020 and received a email confirmation that the order was cancelled but it still has not fallen off my bank statement. When I call Ashley Furniture to check status it still shows a delivery date of mid-July. I have left numerous voice messages as well as messages with their online virtual help and email, but no response or call back. I was on hold this afternoon for a customer service agent for over an hour but my call was dropped. I will never purchase anything from them again!

Not been able to get anyone on the phone about a chest of drawers that we purchased. It looks like it was something someone returned. We're out almost 600. I'm just glad we didn't go ahead and order the matching dresser with it. They are more than happy to take money but then give people the run around because of the crappy furniture they sell.

If I could give them a -.1 star, I would. This is probably the MOST unprofessional, racist furniture store I’ve ever been to. I purchased a sectional and ottoman and decided to pick it up from the warehouse. Once I brought my furniture home, we realized that I was charged with the wrong ottoman. The folks at the warehouse said that the salesmen at the store would be able to help me. We ended up going back to the store to get our issue situated and lo and behold, more issues. I started to voice my concerns and complaints and Eliot (one of the salesmen) decided to “help” by giving me attitude and not even listening to what I had to say and then he started to walk away while I was talking..That’s when I realized that these people didn’t take training on proper customer service.

I was delivered a table on June 25th via Ashley’s Home Delivery service. The table was damaged upon delivery. It was clear that the damaged to the table had been previously noted because it appeared that someone had attempted to apply a wood stain to camouflage the chipping paint, but had used the wrong stain color. After multiple attempts to contact Ashley to return the damaged item, I filed a dispute with my financial institution. Ashley finally picked up the damaged table today, July 6th. I still have not received a refund. It is nearly impossible to reach anyone in the customer service department. Delivery drivers show up without any prior notice or appointment. Ashley has the absolute worst customer service of any retailer that I have ever dealt with, including merchants based in China! I have never seen anything like it.

Never thought I’d actually ever want to give a company 0 stars, but Ashley earned this. Ordered furniture a month in advance, was given a delivery date. A couple of days prior to the scheduled delivery, I received a call to say it would be here on “said” delivery date. The item never arrived. Talking to customer service has been a hassle - after being placed on hold for hours, everyone’s answer has been “I don’t know” or “I’m not sure” or “I wish I could help” - What? I’ve been transferred to different departments multiple times and it seems like they are just placing me on long holds in hopes that I will either hang up or stop calling.

I contacted your company and I purchased a bed set and a vanity. The seller convinced me the merchandise accomplished my expectations. When I receive the merchandise I knew the set was very small and maybe it was nice for a girl. I began to contact your company, even I waited on my phone for more than 2 hours and nobody reached me. Finally, today I chat with Stephanie, and she did not fix my situation. I am a human who deserves respect and you treated such as piece of garbage, because you convinced me to buy without my expectations. Now I need to exchange it you don't permit. I will pay for something I don't like. I will use my social media to advise my friends and friends of my friends to don't buy your merchandise.

I have purchased furniture for the house that I was newly moving into from Ashley's Pickering. The purchase was made in Feb 2020. It was a relatively large order which included three rooms in my house. While I was making the purchase the manager Mr. Sheikh promised me that all items will be delivered to me by six weeks – IF I paid the full payment on the same day – which we did, then came COVID-19. We had Ashley's delayed the delivery of the items until white glove delivery would be available which was mid – June 2020 + all goods in our item would be ready. The first available delivery date as of June 2020 was July 2nd, but there was one item from our order list which was missing and as per the executive on the call this would have been available on July 7th.

I have been dealing with Ashley furniture since May 15.... still NOTHING RESOLVED!!! It took them 5 times to deliver my furniture... MULTIPLE DAMAGED pieces, wrong mattress, etc!!! I have spent over 25 hours on the phone, emails, and driving to store to get this resolved... unbelievable/ I literally have no words!! WILL NEVER RECOMMEND OR SHOP AT ASHLEY FURNITURE AGAIN!!!!

Order a sectional on 5/26/20 WAS informed that it was not in stock but it would be back in stock on 6/15/20 and delivery would be 7-14 business days after that. I called to find out how much longer it would be was told July 2nd. The salesman in the store said it was nationwide and every furniture store was having the same problem due to Covid 19. I finally asked to just cancel the order and I was told they could not because it was bought and paid for however I only put a down payment on it and financed the rest so I found that odd. Not to mention the very nice salespeople to begin with were rude and clearly did not care once the order was placed.

I went in the store made major purchases in bedroom furniture. When my items was delivered one of the nightstands had been damaged. After the damage had been discovered I immediately called the customer service number. I was asked to take pictures and send them in and someone would call be in 24-48 hours. No call. I called them after the 24-48 hours period. I spent half of my day with calls, holds, and to find out according to them they had no pictures. Which I believe to be a lie because it was verified through the agent from the first call they had the pictures. So this nasty trained agent ask me to resend the pictures again to another email address and was told it would be another 24-48 hour before some one would contact me. I waited. As you would know no call from Ashley.

I bought my furniture back in May. They obviously run your credit. Scheduled delivery was 6/25. We got a call two weeks after we purchased and they said that our couches won't be available till August. I went to the store and spoke to the sales person, and he explained something about delivery ppl having open ticket bla bla. Anyways he resolved the issue and said that he reversed delivery date to 6/25...fast fwd I got a call saying my furniture scheduled for delivery on Wednesday 7/1 so I emptied my living room and was ready. No one showed up and no one called. I got another msg saying my new delivery date is scheduled in 7/7 and part of my couches WILL NOT be available till August 5th!!! Horrible experience, horrible customer service, horrible sales department!!! They don’t communicate with you and do not answer emails or phone calls!

I bought a bed frame that came in with crack wood and nails split from the bed frame side delivered May 11 and still haven't received any return calls or a replacement part. I've called over a dozen times. Their customer service is the worst. The quality wasn't even worth it. They will never have my business again.

I purchased LR & BR furniture for my newly built home on 5/31. Told it would be 3 weeks. Received message 6/16 stating it would be delivered 7/9. Then another message today saying 8/19. Horrible & no one answers.

I bought 3 recliners from Ashley Furniture the warrior brand. After using the recliner 3 times the back broke off and the wood split. I had my grandbabies in the chair with me at the time and all 3 of us went into the wall and hit our heads. I have reached out to them with multiple pictures and information over 6 weeks ago and No response. Please don't buy this recliner and Ashley furniture's customer service is horrible.

I have placed two online orders with Ashley Furniture. The first order was drafted out of my account, but was then cancelled without me being notified. I had to call customer service to get payment refunded. I decided that could have just been a one time issue so I tried again. This time, the money has been drafted and returned to my account twice, again, I get zero notifications informing me of my order status. So I have $156 going in and out of my bank account and I have no idea if I’m going to receive my order or not. I tried talking to a store associate and they have no access to online orders. I will never purchase from Ashley online again.

Don't purchase from Ashley Furniture, the furniture is not made well. Purchased a sectional, had it serviced twice. The cushions replaced and when I called to have service again for the same reason as before, Ashley Furniture could not help me because my warranty was 1 week over the warranty period. I asked if they would make an exception because it was the same issue and it happened during the Coronavirus pandemic and the answer was NO. So I emailed the corporate office twice and I am still waiting to hear back from them. Don't buy from Ashley Furniture!!

Updated on 08/07/2020: Anyone rating this place more than two stars must be an employee. The had good quality about 15 years ago but now in is the pits. I ordered 5 pieces of furniture on line on 6/1/2020. Two were delivered by UPS because they were small end tables. The other 3 were to be delivered by their own delivery service. Only two items were delivered. The third was supposedly on back order. All the things that were delivered were new in a box and needed assembly. No problem. That is what I wanted. One of the end tables was damaged due to poor packing. They agreed to replace it but it would take 2 months.

I have been paying for a product that I don't have. They delivered the wrong product in February but will not take responsibility for getting me the product that I actually ordered. We are now going into July and I don't have the product I ordered and am still paying on.... If I stop paying, it's going to hurt my credit.

Purchased a vanity for my wife's birthday. It arrived with damaged corner, scratched front and broken mirror. This company is built on providing no customer service and preventing contact. You cannot use email (supposedly to provide better service), used messaging multiple times no response. You cannot stay on hold for an UnGodly amount of time as they cut you off after 15 minutes and switch you to voicemail. Again left multiple messages. Nothing. Buy a piece of furniture or anything from this group at your own risk.

I ordered a VERY beautiful bedroom floor mirror (Duha floor mirror in espresso) that I have been so excited waiting to get. It was absolutely beautiful, exactly what I had been looking for, and beyond that it was originally $439.00 and I got it for $149.00 (that number included taxes AND shipping costs) BUT after 9 delivery dates that no one ever showed up & more than a couple times where nobody even called/emailed to let me know the delivery date was changing, having to call over 20 times with no one answering the phone or calling back, countless emails that not one single person got back to, this morning I was finally able to get thru to someone to cancel my order.

The customer reps seem very pleasant in the beginning. But if you change your mind and go back the next day to change or cancel an order that hasn't even processed yet they bully you into buying it. We went to the store at Aliso Viejo, CA, to purchase furniture for the living room. We looked at the mattress from a distance, and the rep figured that we are interested in buying it at some point. We got wrapped up in the sales talk (which is our responsibility) and made an impulse order. However, when we thought about it, then it's an expensive purchase that we should hold off, then we went to the store within 24 hours to cancel it, which, according to return policy was okay.

I would like to take a minute to share my experiences I have had in the past several weeks with Ashley Furniture. I am completely shocked that in today's world this company would continue to do business this way. I will start with saying that I had a great experience in the store during my first trip to purchase a sectional. Since the experience was good I decided to come in and purchase dressers and nightstands a week later. The salesman stated that he could have all items which included the sectional and the bedroom furniture delivered at the same time to my new house. I also decided to order a kitchen pub table.

Purchased over $4000 worth of products recently and had a problem with damaged during delivery and an item simply not being on the truck. Both items were to be delivered 5 days later. Nothing happened. Go online and virtual chat says call store. Call store and after an hour on hold get customer service but not at the store. They say call the store. See if the store does not answer in 30 seconds it gets routed to customer service and the employees know this so they don't answer the phone so this is literally nothing you can do fix a problem except actually go into the store. IT IS NOT WORTH BUYING FROM ASHLEY BECAUSE IF SOMETHING GOES WRONG YOU ARE COMPLETELY ON YOUR OWN.

I received outstanding service from the sales rep at my store, however once my order was delivered and installed, everything unraveled. First disappointment - I purchased $6k worth of bedroom furniture and was more than surprised they charge $300+ for delivery fee when the furniture outlet The dump same distance in travel, charged me no delivery fee for a $1k purchase. 2nd disappointment I checked the installation but I obviously didn't check it thoroughly enough, as when I went to use one of the drawers after they left, I discovered it is off track and unusable. There is also a chip in the headboard where you can see raw wood exposed, and one of the nightstand legs is uneven and wobbles. 3 out of my 6 pieces have defects.

Have called at least 20 times. Left numerous emails. Nothing. I have contacted BETTER BUSINESS BUREAU. Every time I spoke to someone, they told me to call someone else. This place is a joke. I have NEVER seen a business treat customers like this. I will never purchase anything from them.

Received damage defective sofa and refused sofa and didn’t sign and they left the sofa anyway. They give me the runaround and refused the take it back. Told me I have to do an exchange. There’s no refund. Ashley also fix the prices to gain more money. I’m planning on contacting AG in my state to start an investigation into this.

My husband and I bought a whole set and my mirror accidentally fell on my couch and ripped it. We paid for the warranty. I called them, sent pictures and never heard back from anyone at all. People don’t buy that warranty. They don’t care about replacing or fixing anything. They just want your money. Bad bad bad experience. Never again.

I set a deal with them for 3 items with delivery. They sent one item to me and the other was broken. I refused to accept it. I set another delivery date and again it came to me broken, and the third time it came broken too. I went to the store to replace my order or solve the problem. They don’t have other choices for me. I tried to cancel my order they refused. So basically they were lying to me with the deal that they gave me. I don’t recommend this company to anybody. They have sales lies and bad customer service and bad delivery.

Delayed delivery OVER AND OVER. Ordered April 16, now been told for the 3rd time it’s not getting delivered after taking off work and waiting!!!? I have To call to find out and now they’re saying AUGUST! I have to call them!! How do you all stay in business??!

I ordered a queen mattress on 6/8 and expected delivery on 6/10. UPS was not show. I check their site to find only a shipping label was created. After 4 hrs elevator music a so called service rep answered what for??? No help at all. As of 6/19 I have yet to receive a refund and they won't even give me the decency to contact the customer! DONT USE THEM. NOT WORTH IT. CAN YOU SAY AMAZON SEE YA.

HORRIBLE CUSTOMER SERVICE.... DO NOT SHOP HERE!!!! Where do I start.... I went to Ashley furniture because of the name but it turned out to be a very bad idea. First off if you order online forget about ever making contact with a live person. NOT GOING TO HAPPEN.... You will be on hold forever or get bumped into a voicemail. I’ve left 3 messages thus far all of which the message gives a max 92 hour turn around to receive a call back. That has yet to happen and it’s been well over a week. I ordered a set and it seems that only a portion of the set was delivered or so I think because I’ve not received any type of communication outside of your package has been delivered and the weight of what was delivered doesn’t match the total weight of the set I ordered so I really have no idea what I got (UPS lost the package another story). I went online to my orders section and funny how the page is broken and it directs you back to the home page..

They'll ruin your furniture on delivery (actually drag it, unopened through garbage), and make it impossible/refuse to fix the issue. Shop elsewhere. On June 5th, 2020, we had a delivery scheduled for a brand new leather sectional we purchased from the Ashley Furniture store in Greece, NY. The delivery company they hire as a third party had opened one of the two couch sections in the truck, as well as the large plastic bag housing all cushions and pillows, so they were open and spread around the inside of their delivery truck.

I cannot warn enough against purchasing from this store. You better be 100% positive that your purchase is the one you want and that is not damage, because trying to speak with anyone who is of any assistance is near impossible. I ordered a kitchen set 5/11. Only part of my order was delivered and the part that was came damaged. I called Ashley Home Furniture to cancel the rest of my order and request a refund. I was on hold for 30 minutes until I spoke to the first representative who had to transfer to a manager, which was an additional 45 minutes. I was on hold for more than an hour and 15 minutes between these two calls. They had UPS labels delivered to me to return the items, which were delivered to the store 5/28. I have UPS delivery confirmation of this return.

If you are going to purchase furniture from this store, I recommend that just pick it up yourself. The delivery company is extremely unprofessional.. The driver showed up at my door as it was pouring rain and said he would only leave the couch outside or in my garage. I requested that they leave it in my front entrance and he said that he would if I paid $150 delivery fee right then and there. Meanwhile I was already charged a fee of $150. On my bill. He proceeded to put the couch in the garage and stood it on its side in the air, making it hard on the frame. I will never request delivery from this company again. I have such a terrible taste in my mouth by this companies’ unprofessionalism that I will not shop at Ashley Furniture in the future.

I purchased a desk online several weeks ago. I can't get any order information or customer support. When you click the order information page on their website it says the page doesn't exist. The chat agent on the website doesn't work. They forced me to call with an ungodly hold time and nobody ever comes on. I filled out their online form for a call back 3 days ago....nothing. I refuse to deal with companies that can't provide even minimal customer support. My advice avoid this terrible company who could care less about their customers.

You Just CANNOT get order status from Ashley once you order. I did a chat with an agent and he was able to price match the item I wanted and then he sent me link to order from. I order using that link in my email and paid. He said that I will get call from delivery department once I place order. It's been more than a week and I never received a call. So I tried to reach out to someone using chat again. Now starts the plethora of issues.

I purchased an Anniversary Edition Pillowtop Mattress on May 2018. It sags in the middle and the pillowtop is loose in some areas. When I called to talked with them about the problem I was having, no one answered the phone. I called over and over. Still no one answered. So I went in person. They took my information and started a case for me.

I went to the Ashley Furniture Store in College Station, TX on 6/16/20. I wanted to buy a coffee table and an end table, the total purchase bring no more than $500. I have an Ashley account already, but I don’t carry the card with me. I have a $7,000 limit, a zero balance, and excellent credit. I was informed that they could look up my information. I was taken to the front desk. The woman asked for my I.D. I gave the I.D. to her. She balked and asked me if I knew my license was expired.

Placed an order online for a chest of drawers-as soon as it was delivered I checked it and it was broken, not put together correctly and two of the drawers would not fit. I called and they are supposed to be shipping the drawers and sending a repair person and said this was the only option even though the return policy states you can return the item if you call within 72 hours. I called within 30 minutes or less (even though I stayed on hold for about 1.5 hours).

Placed order on April 3. Thinking I was doing my due diligence I contacted customer service before finalizing my order. I asked them the The item I am looking at, "Is this a full bed for my kids." They said yes. I asked again, "Is this the price." They said yes so I placed the order. I did not receive a confirmation email for about 5 weeks. Even after receiving the confirmation email I noticed that one of the items just said headboard so I called again asking them, "This just says headboard. Can you confirm that this is the whole bag that I bought." The agent said, "You bought the whole bed."

Where to start, 18 calls and texts regarding our delivery. Spent over 6k. The sales person great, company horrible, my mistake. Should have read reviews before buying anything, went down the street and spent over 12k at Dania, no comparison. You can't speak with anyone regarding anything, and they think it's best to drop off pieces of your and other items left and right and never holding to a delivery schedule, I am having to contact my attorney to have this resolved. The in store staff was good, but the behind the scenes horrible, my wife has been waiting since 12noon today with a delivery at 530pm, and when you track it it now indicates 830pm. No phone calls nothing, this company needs to closed down, before they filed for bankruptcy, because that's what's next 10 thumbs down again not the sales staff, corporate lazy people stealing our money and mostly time.

Sale price shown online is ONLY if you don't do the promos. If you do the financing promos, prices goes up. Delivery took WEEKS to get, could not get support online or via phone without HOURS of waiting.

1st Delivery - The driver walked through the mud and tracked through my entire house and put his hands in the mud and got it all over my furniture. Driver opened packaging in the house which left Styrofoam balls all through out the house. 2nd Delivery - The driver Ervin ** (ADG Transport Services) would not wait on me as I was told I would get a 30 min call ahead and I did not and said that he would leave my furniture outside. Who knows what happens next.... Still have only part of my order and no answers on delivery.

NEVER EVER buy anything online from them that you may want to return. They make it impossible. They don't deal with email. Phone wait is days literally. Chat is long wait but finally reach person. Returning throw that did not look like picture, faded, cheap. Had to send photo. Sent and received return label. Then received UPS notice of return to them. Then got unintelligible phone call sounded like we received your return. Call if you have any questions, but not leaving number. Then got another call later leaving number asking to call them. Inexplicable why I would need to call them. Just issue the credit!!! Gave up and reported to Amex which has the most wonderful customer service ever.

My boyfriend and I ordered a sectional for $1000 and paid in full in the store. We were told it would be delivered on the date we chose, however when we called customer service they said we would not be receiving our couch for another 2-4 weeks and the sales rep should have communicated that with is. I am extremely disappointed in this company, customer service is awful, the sales reps are incompetent, and communication is terrible. DO NOT BUY HERE. Spend your money where you will actually receive your furniture.

I visited the store in Davie, Florida. I purchased a mattress set and L.R. set totaling $8000. I shared I have been a RTG consumer for 10+ years and raved about their 0% interest deals. Sheron my sales associate ran my credit and got me set up with an acct however neglected to share Ashley's charges 9.9% interest rate. I was told I was getting a 379 discount, but what they don't share is that is to compensate for the interest. When I got my 1st bill and realized called my sales associate who never responded. Went to the manager Jordan who blew me off. Finally spoke to the GM Lisa and another joke. She defended her employees' unethical business practice and said she was trying to see what she could do since the furniture was already delivered. I will NEVER buy from this company again. People stick to RTG. Very disappointed, 1st and last time shopper.

This is by far THE WORST CUSTOMER SERVICE! My wife and I walked into an Ashley’s Furniture 5 days ago with a specific dresser that we wanted to purchase. The woman who approached us was extremely short with us and unfriendly and told us she would be right back and was looking for the dresser we were talking about. While waiting for her we started to browse a little and we found our dresser within 1 minute. The woman was nowhere to be found so we left and ordered the dresser online. Within 5 minutes of us leaving we received 2 phone calls from her stating that she’s looking for me and my “sister” (which was my wife, we were very clearly not sisters).

The worst experience of my life!! I ordered mattresses and box springs at the beginning of May. The box springs arrived within 3 days the mattresses were a mystery. If I look up the order number online I'm told it's invalid. I've been trying to contact anyone in customer service to ask about my online order for weeks. Everyday, I'm on hold for 15 minutes then transferred to an answering service that states someone will call back within 48-96 hours. I have yet to receive a callback! I've tried using the chat feature on their website as well as the help feature; which allows you to send a message or request a callback. I've utilized every feature available to try to reach someone and still nothing.

I've been trying for weeks trying to resolve a damage end table. I've sent it back and they received it. They was suppose to send me a replacement. OF COURSE HAVEN'T HEARD NOTHING. Been leaving messages on phone that they say they will call you back. THAT'S A LIE. Been trying to chat and they say they will chat when they get to my chat. THAT'S ANOTHER LIE. WHAT DO I HAVE TO DO TO GET RESULTS? CUSTOMER SERVICE SUCKS. One star is too high. I wish I could put zero.

I purchased a mattress, bedset, and foundation on 5.12.20 and was told there would be delivery by 5.29.20. I have received the mattress via UPS in a matter of 2 weeks. The in home delivery for the foundation was scheduled for 6.11.20 but they called today 6.10.20 to let me know it is out of stock until 6.25 and they can't deliver until 7.2.20. The bedset...who knows really! I have tried email, calling, instant messaging, messaging, and leaving voicemails. I have not heard back from customer service once. I did notice that one of my instant messages was "closed by agent" a week after I sent it with no answer to my inquiry. They have my money, they did THAT pretty quick, and at this point all we have is a mattress. I really wish I would have just went somewhere local to make my purchase instead of having to deal with the non-existent customer support that is Ashley Furniture Online.

I ordered a coffee table online. It was delivered defective with scratches on the bottom of the table and no grooves in the leg to hold the screws. Attempted every day for a week straight (submitting online, leaving voice mails, etc) to return this product with no response. ABSOLUTELY HORRIBLE CUSTOMER SERVICE. I just want my money back and to get this box out of my living room!!!

I ordered the Caitbrook Bed from Ashley Furniture online on May 9th, 2020. The bed was delivered a week later. With Covid-19, we had to assemble ourselves. The 3-drawer chest had 6 pieces missing... 6! I have called the customer service number many times. I sit on hold for 30 minutes, then the system forces you to leave a message, telling you to expect a call within 72 hours. I've left 5 messages. As of today, JUNE 9TH - AN ENTIRE MONTH AFTER MY PURCHASE, I have never received a call back. I even left a horrible review on their survey they sent me - still no return call. DO NOT ORDER ANYTHING FROM THIS COMPANY! YOU WILL REGRET IT!

The furniture looked great at the store, but after you received in your home it is different. I received the delivery of my bedroom set and came broken and damaged. I tried to call all the numbers available but no one was able to help, of course after you called more than 7 times and waited on line for more than 30 minutes, not a person to help you. The company gave you 3 days to present a complaint, but the recorder message said that they can call you back up to 96 hours (4 days)...nothing you can do after those 3 days passed. Be extremely careful to do not check your merchandise before let the delivery guys leave, even they said that if you see any damages you can contact Ashley because you won't be able to do anything, just keep your thousand dollar broken items.

Buying in store was fine with nice salespeople. Even the manager I had to contact after online assistant was absolutely no help, was very pleasant. DO NOT mix online with in store shopping for Ashley Furniture. I spent 3 days trying to contact a representative online and then they did NOT help even in the slightest, and she disconnected me, RUDE. They are "separate entities" from what I was told. So, I paid more in store on many items than I would have if I made the purchase online. Although, I was told because I financed I could not receive those prices... What!? Makes absolutely no sense. Financing (0% same as cash) should and 99.9% of the time does not affect the final price of an item. I can buy it CASH store for $699.99 or I can buy it online CASH for $650.00? So... There's really no logical explanation for this, other than the fact that brick and mortar stores do not seem to be the same company as the online website... Strange?

I purchased a coffee table and end tables from Ashley Home Store in Edmonton, Alberta. The staff were very helpful and we received the furniture in good time. However, everything went bad from there. The end tables were the wrong ones. The sales girl had double checked with me to make sure of the ones I wanted and still got it wrong. I received the tables on May 29, 2020 and went right to the store to let them know of the mistake. I was also checking to confirm the color of the ones I saw in the showroom as the ones I received were a bit different. The store explained I had to call customer care and have them deal with it, so I did.

I have been trying to cancel my order after waiting over ten weeks. No one in the organization will return my call. I have never been more frustrated with a large purchase as I have been with this organization. I will never shop here and I would never recommend this store to anyone!

Chi's and Joe both very professional and helpful. Highly recommend. They both showed us various choices and made our decision very easy. Chris met us as soon as we came in the door and answered all our questions and then some. Joe was always very courteous.

This was the first time I had purchased furniture from Ashley Furniture and more than likely be my last. Of course, it took a while to get a scheduled delivery date due to the Coronavirus but I got a delivery date of 6/5 confirmed on 6/3. On June 5th the drivers arrives with only rails and no bed and was told by his dock manager that the bed was already at my home. This made absolutely no sense and instead of Ashley trying to rectify the problem they tell me they can’t come back out for 5 days. So after waiting a month for delivery and trying to move into a new home based on when they said the bed would be delivered we now have to wait 5-days. Totally unprofessional! That was the first incident.

Placed a non special order May 6, 2020. Paid cash over $2600 and $200 for delivery. Was told 2-3wks. I called at 3wk mark since we hadn't heard anything on a delivery date. Only get a run around reply.

First of all, I made an online purchase with an in home delivery of June 2, 2020. The company began to ship product to my new apartment, one that I didnt even have keys to at the time prior to June 2nd. I called a rep and of course no one answered me because my calls were redirected to a voicemail after 15 minutes. No one returned my calls until approximately 5 days. When they called, I informed them I went to my new apartment to retrieve the items and they were missing. Long story short, they told me I need to file a police report for a refund. I told them, haven't you people put me through enough already? Anyway, I disputed the charges with Synchrony bank and still waiting for a response. However, when I finally moved in after June 1st, the porter of my building was actually holding my packages.

I will never do business or refer a friend to this establishment. I placed an order for a coffee table two weeks ago. Last week Received a text with a delivery date 06/06/2020. Well guess what? No one showed up. I called yesterday. Was in their queue waiting for someone to assist me 56 mins. Rep had a hard time finding my order. Was placed on hold 4 times. Total call took over 2 hrs 12 mins. While waiting recording states to go online for assistance. DONT! You get a reply there’s no one available to assist you try back at a later time. Finally the rep assisting states the delivery is for Saturday. Ok. No big deal.

We bought a couch not even 2 years ago and the leather has been peeling and wearing off and now it is torn in several places. They won't fix it because it's not under warranty and we don't have the item #.

Customer service will not answer any calls due to “high volume” and forces you to leave a message. They say they will call you back in 48-96 hours. I’ve left three messages over 12 days and can’t get a callback. And I was going to spend money. Pathetic company.

Please, whatever you do, DO NOT SHOP HERE! You cannot reach anyone for help. They will not return calls, there’s no email for them, and they “answer” but mute the phone when you call...after waiting an hour on hold. Worst experience of my life. I ordered three of the same tv stand for my business and they only delivered two. I've spent a week and countless hours trying to get help with this and no one will help! They delivered the two stands at 11pm (not 3-7pm like they stated). Who delivers furniture on a Saturday night at 11pm?! Shop anywhere else but here!

I've been trying to contact someone in the sales department to make an adjustment to my online order since Sunday. Everyday, I'm on hold for 15 minutes then transferred to an answering service that states someone will call back within 48-96 hours. I have yet to receive a call back. I've tried using the chat feature on their website as well as the help feature; which allows you to send a message or request a call back. I've utilized every feature available to try to reach someone and still nothing. This is the worst customer service experience I've ever had and this will be the last time I purchase furniture from this company. Ashley Furniture needs to have a better system in place so customers are able to reach customer service personnel in a timely manner.

Terrible experience here. I was very very very very disappointed with this major furniture seller. To make a long story short not to bore: We're moving, so we purchase $thousands of dollars of furniture month ahead of time: 3 weeks later they tell us our daughters bed that we ordered really is not available???? We ask for refund after failed daughters bed and they tell us they gotta charge us restock fee???, but they calm us with a free delivery offer (but we buy her bed at Rooms To Go???. 3 days before our move in date we call to verify, they tell us we only getting 1 of our beds, 1 piece of our sectional couch (other piece comes in July????). They didn't call us to inform us about this???.

The issues is with false advertising, and statements. My wife & I visited Ashley Furniture stores in Panama City Florida, and Fort Walton Beach Florida. Both advised their locations delivered directly to Freeport Florida. Upon deciding to get furniture we went to the Panama City FL location. After spending time deciding on what we wanted we found they don’t deliver to Freeport rather another location does (They lied). This then lead to confusion as the local store had to do extra steps to transfer the information to the Crestview Florida store. This procedure added issues, and extended amount of time to do so. The store staff, and manager weren’t even fully aware of the procedure adding to the delay. Ashley’s corporate price match policy is also a lie as it states the following information. This is just a way of getting you to think they will match, and draw you in:

All 4 bar stools were damaged upon arrival. We cancelled the order. Despite this, were charged a cancellation fee. Mind you, the customer service team said "We will not charge a fee." Poor service.. Run away!

I am absolutely livid with this company. I ordered my couches on March 26th and have been told now 4 times that they are not in the warehouse or on back order and no one has communicated what’s going on. It’s impossible to speak with customer service unless you wake up bright and early to start calling. I was able to get through to customer service once and had to explain my issue 3 times before getting to some type of resolution. No one apologized, or even told me that I was being transferred. I just got an “okay”, “hold on”, etc and then was transferred.

First off, we received our order two weeks later than the estimated time. When our item came in (upholstered bed frame) we couldn’t make it past step 2 because instead of having 2 L parts and 2 R parts, we received 4 L parts. So we called customer service and left two voicemails. I also sent 2 emails out regarding our issue. The two times some representatives got to answer, the moment I was put on hold to look up my order, I was hung up on!! Both times! I’m so upset.. It is not worth the trouble at all. Do not waste your money on this sorry company. They need to be shut down or stick to in-store. Online service is a joke. Do NOT order online.

We purchased our Ashley "Prentice" bedroom set several years ago; I remember waiting weeks to get it delivered. When it did get delivered, it was neither "white glove" nor quick. The delivery guys clumsily brought the heavy "Prentice" set into the house, up the stairs and put in our designated areas. The heavy dresser was damaged by the deliverymen, partly from the safety straps they used -- these red straps left red stains everywhere on the white dresser! Even worse, they bashed it into the corner rounding the bedroom entryway -- this left a blemish on the edge of the top of the dresser, as well as other damage that we just realized. (The second "tall boy" dresser suffered the same fate, by the way!) We later had Ashley send a repairman to fix the red staining and the edge scrapes.

I ordered two nightstands, one came undamaged but the other way was completely broken. There is no way to repair it and the box it came in is too damaged to return it in. I sent an email to the address contained in my order confirmation and received an auto-response saying they are no longer monitoring that email address. I can’t get anyone on the phone and now I’m stressed about getting rid of this item. I don’t want to pay to send it back because it wasn’t my fault it was broken.

I ordered over the phone, they said I could return if I didn't like since the showrooms were closed due to Covid. This first delivery date came and went, my sales person forgot to put it in. By the time the items did come, they arrived damaged, the drawers were crooked and the back of one of my drawers is coming apart. I have called and called about this but get no response. I am so fed up, I just want to return them at this point.

Don’t know when or if I will ever receive furniture. Paid cash for furniture over 4 weeks ago. Was told it be here on 6/1/2020 then I was told 6/8/2020. Now they are saying whenever. They say no returns but I never received it and want my money back. Stay away from this company.

I have seen other reviews that mirror my experience. I 100% understand delays due to the virus. But my online order does not appear with my account. I get an error message when I follow the link to customer service and today - the last straw - their online customer service bot told me to call a number that ended up being disconnected. So I called my local store to see if they could help. I waited on hold for 10 minutes without anyone ever answering. I'll have to try again. But it feels like it's a deserted wasteland with no humans to talk to or confirm my order. They were quick to charge my credit card, though.

I purchased the Jeanette dining room table set. I order 6 chairs with the set and four of them came damaged. That's a total of $1009.80 just in chairs! I called at least 300 times and was placed on hold each time for like 20 minutes at a time and then the call disconnects. I've left messages to get a call back, never received a call back. I went into the store on Martin Luther King in las vegas nevada and spoke with hazel office manager and she tells me there's nothing she can do because online and in store are not connected.

When I purchased a sectional couch they suggested that getting a warranty plan was the best idea.. I have a few stains on the couch and because I didn't report one of them when it happened (and just one of them) I can't complain about the other ones that just happened .. I am stuck paying for a warranty I can't use .. Now for the table I bought it's starting to split on the top and becase they said they can see a knife mark (which I can't see nor am I complaing about) I can't get that fixed ethier.. I have no idea what I am paying for at all.. It seems lt was a scam to me.. and I spent all that money for no reason at all.. I am moving next month and need new furniture and I won't dare buy anything ever from Ashley's ever again.

I purchased a day bed for my daughter and it was delivered in February 2020. The headboard is chipping/flaking/cracking and according to the first person I spoke with because of COVID 19 they were not sending people out to repair so she suggested I call back. I called back today and now I am being told that it is not covered under the year warranty and that even though it is cracking/flaking/chipping only after 2 months of having the bed there is nothing they can do. I have purchased a lot of furniture from Ashley Furniture and this is the poorest quality of merchandise and service I have ever received.

I ordered a sectional from Ashley Homestore Online. I have been trying for 2 weeks to make changes to my delivery. When I call them I am put on hold. No one ever answers and then it hangs up. I have tried to email and I get a response back that the email address is undeliverable. I go to chat and it stops part way with no results. I have tried to cancel my order because the communication is nothing with them and I am unable to cancel. Buyer Beware.

If I could give negative stars I would have done it definitely. The worst furniture I’ve ever had. The quality is very poor, the wood сan be teared off very easily as well as not durable paint. Especially if you have little kids or pets in your house it can be serious safety hazard for you. I paid for this set over 2k 8 months ago and totally disappointed. Moreover, even planning to donate by the end of the year as my baby's safety is priceless for me. The part that I called customer service and they could do nothing really frustrating. I will never come back to Ashley furniture store either recommend to my acquaintance.

Ordered a couch online, there is a hole in the side of my couch. Can’t get a hold of anyone at Ashley. I’m very disappointed.. I will not recommend or be shopping at Ashley anymore. Spent way too much for my couch to look like junk.

I rank this location a 1-star because I can't find a negative star anywhere. I neither appreciated the high pressure sales tactics to buy nor ANY kind of price transparency so I knew the price wasn't just pulled from thin air. If I did not need to immediately replace my current recliner, I would have bought one elsewhere. I will NEVER shop at the Manassas VA location again.

I have been a fan of Ashley Furniture for many years. Most recently, I ordered 4 chairs for my dining room table. Promised in 1 week, ready for store pickup a month later. Ordered several small pieces a few days ago, promised delivery Friday 05/29. Received call to confirm time yesterday. Now they call today and 90% of the order is "delayed". Projected date, one week from tomorrow. Sounds like the same song I heard before. 1 week will be 2 weeks then 3 and on and on. Very disappointing.

I ordered a sectional on May 16, 2020 that was suppose to be delivered on May 27, 2020. I received a call the day before (May 26) my delivery was expected, the rep name Lisa informed me that my merchandise was "out of stock" currently and won't be available for delivery until 6/23/20. If it was out of stock, why the hell was I able to purchase it online? Usually, when a merchandise is "out of stock" it states that it is online which was NOT the case. Lisa informed me that she can ship out the chaise piece of the sectional on 6/2/20 and the rest of the sectional on 6/23/20... What sense does that make? to provide me an option to receive half of my sectional?

I wish I could share the unboxing video in this review. Ordered a $1000 desk never received a straight answer on delivery date. Finally received it today. Looks like it could have been picked up off side of road as if someone was trying to get rid of it for free. Except those desks are actually put together and likely not as damaged as this. Rising desk that was not manufactured correctly. Packaging was awful but due to the poor build the dovetail drawer box was in pieces that were falling apart. The desk had ripped corners, no drawer front earlier so a one less sided drawer box. Nothing screams money like particleboard that turns to particle on its way to you. Every corner was dinged and looked like it had received water damage and was poorly patched before shipping out.

I ordered a desk from Ashley, it was an L lift-top desk with a return. I was charged in April. The return, which only works if attached to the desk, was delivered in late April. The desk was received on May 26, 2020. The desk appears to have been dropped from the top of the building. Multiple cracks and dings. The drawer was completely in pieces. The lift-top was so bent it was non-functional. Ashley will not respond to calls or emails. I highly discourage all consumers from patronizing Ashley Homestores. I will never show there again.

Bought what I thought was a nice living room set. Haha what a joke not even 2 years old and the love seat is broken. Won't come fix it so now I have to spend more $$$ I don't have to buy a new set. Grant you it won't be Ashley.

On May 4,2020 I purchased the whitesburg dinning room set. I paid in full. The next day I was charged an additional $255. A few days later I was credited the the original amount. I received an email stating my chairs were shipped. When they arrived one was damaged. Took two days to finally get in contact with customer service. I received the the replacement chair with no problems. Since May 10th, Ashley keeps taking money out of my account and then crediting it back almost daily for 15 days now. I called customer service and was told I authorized the payment process when I bought the furniture. I didn’t authorize money to come out of my account daily! On May 11th I received an email saying my order was modified-the table dropped in price. I have not received another email since. No explanation on why the money keeps coming and going from my account and where the rest of our furniture is.

My boyfriend and I just moved and we actually ordered a few pieces of furniture from Ashley before moving so we could coordinate the furniture delivery with our move in date. Wonderful experience! No issues at all everything in great condition. In fact, we wound up referring two of our friends to try Ashley after we had such a nice experience with them.

I ordered a desk and understood the delays due to COVID, but when I go to my account, the order isn't showing, when I click the one email I got it goes to a bad link. I have messaged and it bounces back, or they will contact me- still waiting. Funny it the charge hit my credit card fast. I want to cancel the order, but can't get anyone and want my money back. I don't want to deal with the product arriving and needing to return it.

Don't waste your time with this store. Once they take your money they don't care about you. Furniture came in damaged, 3w waiting for a tech. He may or may not fix it that day. If he needs parts gotta wait for that (which with this damage, he'll need parts) so I don't expect my furniture to be ready til 5 to 6 weeks. I say this cause this is what happened last time with my dining set. I was patient last time, I am upset this time. I spent $5k on this furniture store and still have more to buy but this store will never get a red cent from me again.

The bonded leather did not last at all. As well the seat and back cushion required re-stuffing 6 months in. After the sale, the service was irrational at best. I did not get any repair or refund from the company. I would not recommend.

The movers dragged the furniture on the floor and and couple of the stairs in front of my house and damaged the items. I called customer service and did a video chat and they didn't try to make it up to me at all. They do not replace the items, just repairs, and it takes ages so I have to have a damaged piece in my house where I don't even have a space to store it. I already waited weeks for them to arrive. THEY DO NOT CARE. I'm very patient and this is not my worst shopping experience but the fact that they hung up on me twice when I'm just asking for a new item when what I paid for is a new item, forced me to write my first review ever. Won't buy from them ever again.

Paid over $700 for a foyer/entertainment table. Told the time and day to pick it up. It wasn’t even assembled and it was very heavy! So I guess your bedroom and living room sets have to be assembled too.

Do not buy from them!! Beware buyers! You will be waiting for weeks and your order will NEVER ship. They do not respond messages, phone calls or emails. It is by far the worst store I have shopped from. I will file a complaint with my credit card company so I can finally cancel this order that has been a complete nightmare!

I understand that times are difficult now. But, there is no reason for lack of customer service. If your customers are on hold for multiple hours a day just to someone you should hire more people. People are looking for jobs now. I have held for multiple hours for 3 days straight. Left messages and nothing. I did chat with someone online and they told me they had canceled my order. WHY did I receive part of the order yesterday? I have 72 hours to speak with someone about returning the piece that was supposed to be canceled and I can’t get anyone on the phone. Now I can’t get anyone in the Chat room either. Someone please explain how no-one can take a call. The money has been charged to my cc. But no responds to a call or the Online Chat. Which I have been in the queue since 6:29am and it is now 1:50pm and no response.

Ashley Furniture has some beautiful furniture. Don't get me wrong but the value sucks. We purchased a Living Room set and bedroom set and it didn't even last and I bought a 5 year warranty and they won't stand behind it. My section is broken and they will not stand behind it, my ottoman is broken and they will not stand behind it, my bed, they made 4 different trips out there to put it together and didn't have the right hardware until the last time. After it was all put together I noticed the bolts was stripped out of the wood and when I called them to tell me about it they just sent me new hardware and told me to fix it. Stay away from this place and spend your money somewhere else....TRUST ME!!!

I ordered a sofa and 2 recliners on 4/20/20 and delivery was attempted on 5/1/20. A doorway of 32" was required for delivery which it was plus a little more. Upon arrival the 3 delivery men could not get the couch through the doorway. Not because it wouldn't fit because they had no idea what they were doing. All they had to do was put it in top first and lift up. Did they do that. No!

We bought mattresses from the Springfield mo store on 4/30/20, was told we could pick up mattresses by the salesman 4/6/20 the rest would be here 4/13/20. Did not happen picked up most of it 4/13/20 was told headboard wouldn’t be here till 4/19/20. Didn’t happen was told it was in and could be picked up 4/19/20 wasted my time and gas to pick up only to find out it wasn’t here and wouldn’t be here till 4/22/20. All I could get out of the home office was a bunch of I’m sorry. Well I’m too am sorry I ever stepped foot in Ashley furniture. If you want a run around and to be lied to then Ashley furniture is the place to go. By the way they were real quick to take our check to the bank.

I shopped around online for a desk and settled on one that I found at Ashley Homestore's website. While it was a bit difficult to place the online order, I finally succeeded and received my email confirmation with a shipping date of May 15th. By May 19th, I had not received any shipping updates on my order and reached out to Ashley via their chat feature on the website. It took 15 minutes to get to chat with someone, and then I was told my order wouldn't ship until June 15th. I said that I wanted to escalate my concern, and was directed to call a phone number. I asked for a survey of my interaction with the agent and was immediately disconnected. I called the phone number and waited on hold. Their messaging stated that you could leave a message and someone will contact you within 72 hours or you can remain on hold - with the understanding that if you wait on hold more than 15 minutes, you will be forced to leave a message. I decided to wait.

Updated Review on 06/08/2020: I've sent my product back to Ashley Furniture because it was the wrong item, and it was used. It's been since the beginning of May 2020, and I have yet to receive my refund or a call back from Ashley furniture. VERY DISAPPOINTED. Please beware. Bad Bad Bad Deals!!

I ordered two chairs online on April 30th. Before they shipped, I decided that I did not want them. However, I could never get anyone to answer the phone in order to cancel my order. When I received updates about the product shipping very late, I replied with email trying to cancel the order. The order was delivered on May 15th. I have been online and on the phone trying to speak to someone. All I need is the return address, so I can ship the items back so I can get a refund. I tried taking the items to the Ashley store, but they stated that they could not accept them. I have been on the phone forever. On each call they state that you will be directed to voice mail after a 15 minute wait. However, the phone disconnects instead. The same thing happens on the online chat, the person never picks up. Can someone please give me the address to return the items and any return documents needed.

I loved the bedroom set I purchased, when I saw it online. The first end table delivered was in great shape. The second one delivered had a broken track so drawer was not working. The particleboard is crumbling. The dresser Was delivered and put together. Two of the drawers don't close due to screws sticking out on track. I am surprised the builders didn’t catch it. It’s pretty obvious. I bought furniture June 2019. It’s too much work to return this furniture so I will call junk people and start over and look outside this company.

I ordered a sectional couch due to be delivered one week ago, 5/13/20. On the day it was scheduled to be delivered, a rep called and said it was damaged so no couch was delivered. Today, 5/18/20, the charge posted for the cost of the couch. We have no couch and one is not on the way. The online chat system tells us to call, the phone line tells you to leave a voicemail, and NO ONE calls you back. This endless loop is a scam! They can't deliver the product but want to take my money THEN they make it impossible to reach a customer service rep. SUPER SKETCHY!

My order # was **. I received a broken chest of drawers. NO ONE HAS CALLED ME! Not even once have I been able to speak to someone in over a month. I got a notification (an automated call) that someone was coming to my house the next day without even discussing with me. I had to take the day off just to have someone come and tell me that yes it was broken and needed to be replaced. I HAVENT HEARD FROM ANYONE!!! I'm beyond frustrated. If I wanted to buy something, they would take my money in a heartbeat but now I’ve had a broken piece of furniture for almost 5 weeks with absolutely no contact from anyone. This is the worst service I have ever received. Pandemic or not, this is terrible customer service. Why are they selling anything at all if they cannot support those sales at all!?

I ordered a queen bedroom set and one of the items came damaged so I am trying to return the whole set. I contacted Ashley to set up a return for them to come pick up the items. Left numerous voicemails and have talked to numerous customer care reps that keep passing me around like a torch. I was on the phone for 2 hours at one point before my call was dropped. It has now been 2 weeks with no callbacks. I ended up having to call my credit card company to dispute both charges and to have them take care of it for me. This has literally been the worst experience I have ever encountered with any retailer. I understand they are short staffed but this cannot happen. These are turbulent times, especially for retail, so Ashley should be doing everything possible to keep customers long term....They lost one here..

I placed an order for 2 living room sets, 2 kids' beds with new box springs and mattress and 2 sets of end tables for the living room furniture, on April 16th, 2020. I received an email on April 30th, 2020 stating my furniture would be delivered on May 16th, 2020. After waiting around all morning for a call on the 16th, I called the local store, only to be told they did not have my order and that they had me scheduled for delivery on the 22nd of May. I now will have to take a day off of work because of this piss-poor company, I have no furniture in my house as we have thrown all the old stuff away already preparing for the delivery date on the email, and my kids are sleeping on the floor since they don’t have their bedding! I will never again buy from this rip off of a company!

Online order scam. This company doesn't have respect for we customers. I order online a mattress and after wait, a long time for delivery I called and they said "we don't have it". They return my money after few days. I guess they use our money to gamble at stock market.

Disappointing, No help for bad manufacturing. I purchased a sectional with the extended warranty a year ago. The framework has been a problem since I have had it. One month from purchase someone came to repair it. After 6 months, I had the same issue. Again, I find myself with the same issue. This time I was told my warranty is out and I must contact the extended warranty company. They informed me they are not responsible because the problem already existed. Now I am pretty much screwed. The frame will completely break in a sofa sectional that I paid a lot of money for Only to replace in less than 2 years. Poor poor customer service.

I ordered a three piece living room set from Ashley Furniture. They collected & processed my full payment. One day before delivery, they called to say one item of three, is back-ordered. No one told me before this, that any part of my order was not available. They still have 100% of my money. I’ve already gotten rid of my old furniture to make room for the new, so I’m stuck waiting for a backorder. If they had given me any warning, as they well know, I would have canceled this order & shopped elsewhere. I believe it was wrong of them to take my money, knowing an item was unavailable.

We purchased a bedroom set online from Ashley Furniture. They just dropped the items off in boxes and disappeared. When we opened the boxes we found that the dresser had a scrape and the hardware to install the mirror was missing. We've called and emailed several times to get this fixed, but they don't respond. After 45 minutes waiting to talk to a human on their customer support line, I was transferred to another queue and then told there was technical difficulty and then they hung up on me. I called again and left a message that they said they would respond to within 48 hours. I have not gotten a call back after 6 days. I will never buy anything from them again. This is the worst customer service I've ever had with any merchant.

Waited hours for customer service, only to be told they would call back between 48 - 72 hrs, never happened. Customer service rep finally said, "I’ll have to transfer you to a supervisor" only to have the phone call terminated.. Had a delivery date scheduled and no one showed up for delivery or bothered to call.. BEWARE, do not do business with this company if you have little patience..

This has been the WORST experience of our life. It has been a 5 week ordeal that has still not been resolved. Promised deliveries that never came through, promised returned calls that didn't happen, over 12 hours on the phone and still no resolution. I will NEVER recommend Ashley to anyone! We ordered a couch, love seat, bed, nightstands and dressers for our new house. The couch and love seat were fine minus the unprofessional delivery drivers.

I placed an order for a bed. The bed was listed for 549.00 and I applied for financing. The financing company wouldn't give me the account number so I had to wait until the card came in. Ashley jumped the price to 1100.00 for the bed in the meantime. I had photos of the lower price for price matching but couldn't get thru to Ashley. Once I finally got thru the agents did everything to dismiss me and get me off the phone as if I was bothering them. The order was placed with the higher price hoping that I would be called by a "higher up manager" who would adjust the price as I was told within the 24 to 48 hours as promised. No calls. I was in hold for 45 min to an hour each time for over 12 calls that all ended in being disconnected. I finally reached an agent on the online chat during this time. I asked that they cancel the order (after 8 days of trying to call and no luck) and the online chat agent canceled the order.

We ordered a new love-seat and couch. They were brand new. They were delivered to the house-the delivery people were outstanding. We took the plastic off the furniture very carefully and made sure there weren't any cut marks next to the furniture. My wife looked at the stitching right away to make sure it was good on the cushions. Very shoddy quality on the stitching. There was a hole in one of the cushions. If you spend time and money to get something brand new, you don't expect that to happen. She has spent 2 days trying to contact their home store, and not surprisingly, has heard nothing. Last time ever purchasing anything there.

I purchased a loveseat online that looked like a different color of than online and I am trying to return it. Literally, about 5 hours of trying to get through, and the “someone will get back in 24-72 hours” is total nonsense, because no one has.

1 1/2 year old couch that was $2200, the color of the leather is coming off on the armrest. Customer service just say sorry but the warranty is only one year and I got told I was 1 customer so I'm not that important, big deal if you never buy from us again. Like really, screw you guys.

I have over $5,000 of furniture I purchased over a month ago and only received the items shipped by UPS. I have spent numerous hours 3-4 days a week for the past 5 weeks only to be on hold for 4,5,6 hours a day before I finally give up. I not only can't get a deliver status on the items being delivered from their warehouse, when I get someone they transfer me to someone else and I get put on hold again. Just today I have spoke to 4 people, put on hold 4 times within 5 hours and no one can help me with my delivery status. I ordered this furniture for my daughter as a gift, she's been sitting in an empty apartment for a month now because of Ashley's bad service. I can't even reach someone to cancel my orders.

I recently made a purchase online from Ashley Furniture on 4/20,2020, had problems because I ordered the wrong item, then I ordered the correct item, returned the original order, now its May 11, 2020 and I'm still trying to get my account credited for the original purchase. Customer service is HORRIBLE, I have been on hold several times well over 40 minutes each time, currently on hold now while I write this review, I really regret buying from Ashley Furniture. I will not be buying in the future nor will I give a good review.

I purchased a couch on March 13th and was promised an April 8th 2020, at home delivery service that I paid $150 for. Two days before my delivery date they said it would be delayed until May 1st. Then two days before that delivery date they said they only had half of my couch, and the second half won't be there till May 12th. I had nothing to sit on for over a month at this point so I asked them to deliver half of the couch.

I purchased a livingroom set from Ashley 2019. It is supposed to be 100% leather. Seven months out I noticed how bad the sofa was fading and peeling. Keep in mind I hardly have company at my home. In my home it's only me and my husband. No kids. I contacted Ashley through email before a year was up. They contacted me and told me they couldn't do anything about it. This loveseat looks like I brought it a year before my sofa and I got them at the same time. I sent them pictures and all. I will never buy ANYTHING ELSE THAT HAS ASHLEY IN FRONT OF IT.

I ordered an oversized recliner so I could sit together with my wife of 25 years when watching TV at night. I ordered it in time to receive it for Mother's Day. The day of delivery (1 day before Mother's Day) they called and left a message to say it was damaged and they, wouldn't be delivering it. They said a replacement would be ordered and delivered by the end of the following week. I called to see what the damage was and asked if I could have it delivered while I wait for the replacement. They couldn't tell me what was wrong, said only a manager could make a decision on my request, and they wouldn't be in until a few days later on Tuesday.

My first experience with this company is dreadful. Their products are great. Their agents offer excellent customer service at the time of purchase, but once the payment is made, it is a totally different story. I purchased a few products online and contrary to what was advertised re the delivery dates, it took them almost two weeks to do the delivery consisting of furniture for my unit. I therefore had to extend my rent at another unit in the meantime. On the day of delivery, I was left stunned when the two delivery guys decided to remove the products from their truck and leave them outside - some in the elevator of my condo, and the rest outside. The guys informed me that they could not deliver the products in my condo unit because of their company's policy on Covid-19. But they then informed me that if I offered the right price to cater for their health, they could consider to put it inside.

#terriblecustomerservice #AshleyHomeStore #AshleyFurniture #furniture #poorquality

This product review is for an items sold by Ashley Home-store, luxury adaptable King and Queen size mattresses. It was purchased last June from an Ashley store in New York, however, the items were delivered to my address in Florida upon relocating in December 2019. About two weeks after I started experiencing back pain when I wake in the mornings, I immediately contacted Ashley and the customer care representative told me I must wait thirty (30) days before a complain can be made, I got no redress, I made several calls to Ashley store after this, I got no assistance nor advice on how to resolve this problem.

Mattress is quite comfortable. I was happy with purchase. It was memory foam. Not too soft nor too firm. Customer service was also impressive. Delivery options are feasible. The mattress is 5 months old.

Updated on 10/15/2020: We purchased a complete set of leather reclining sofa, loveseat as well as two chairs and table in February 2020. We have had nothing but problems with the furniture since we have bought it. When we tried contacting the store they put us on hold and never picked up the phone again. We have constantly called their service department but got so little help it's ridiculous. The reclining motor has quit working on the loveseat on 3 months ago and still have not received a replacement motor. We get excuses after excuses. It was lost in the mail, forgot to order it. Unsure where the second motor went. We are so frustrated with this company. Don't waste your time nor money!! Buy from a company who is willing to give customers service, not excuses!!! I would give them less than a 1 star if possible.

We weren’t told we could not return mattress after it was delivered until after we had set up account and signing paperwork. Never before have we purchased a mattress that could not be returned within certain amount of time. Mattress is terrible.