Ashley Furniture Reviews

I went almost 2 months ago to buy a new dining furniture for my new home. They made me wait so much, when I called they answered after 25-35 minutes. Finally they say is going to be delivered the 15th, then they text me to say the 20th and the end they text me to say they will delivery the 22nd between 10:30 to 1:30. NOTHING. When I called at 5pm and they finally answered the phone they say they canceled the delivery without let me know. I said I canceled my order. I don't want anything. They made me wait almost 2 months.

I'll give exacts as to not ruin the reputation of the store. They have done that themselves. Ordered a couch and recliner on August 1, 2020. Salesman promised 6-8 weeks deliver. The recliner arrived in 10 weeks. I got a text stating the couch would be delivered Friday, October 23. But first, I would get a notification 24-48 hours before to set a 3 hour window for the day I selected. Nothing. I call today and they tell me there is another delay and the couch will not arrive at the warehouse until mid November. So the salesman promised a 6-8 delivery and this will be over 4 months. Completely dissatisfied with Ashley Home Store and I will not EVER step foot in there again. By far the worst experience I have had with a furniture store. Ashley Home Store, you need a complete change out of management. Completely absurd.

NEVER AGAIN.

They advertise a "price match guarantee" but when I found all my furniture at a much lower price ON THEIR WEBSITE, they wouldn't honor it! DON'T BUY FROM ASHLEY FURNITURE IN PRESCOTT AZ! My furniture is 2 weeks old and half hasn't even been delivered!

To any potential Ashley customers, I just wanted to share my recent, very disappointing experience with Ashley. I hope this serves as a warning about what you may be in for. I ordered a bed frame, a mattress, a nightstand, and a dresser in September. I just moved into my new place, so I was excited. The sales process went smoothly at the store, but after that is where everything fell apart.

THE ONGOING SAGA May 25/20 – Went to Ashley Furniture selected, ordered and paid for two love seats and an upholstered chair, the Lawthorn style. Was told we should receive the furniture by the beginning of July. Beginning of July I called in to Ashley to find out where my furniture is: was told that it would not arrive until the end of August. Their reason: It has to go into quarantine for 14 days on that side of the border and then another 14 days this side of the border. Approximately two weeks later I called Ashley again because I wanted to be sure the furniture was still on schedule. Now I’m told: the furniture has not started being made because they don’t have enough fabric. Needless to say I lost it.

I placed an order and then went to the store to cancel it. Though I read the terms and conditions (superficially) and knew that I need to cancel the order before 48hours. But during placing the order, the salesman told me, "You can cancel the order anytime before the delivery." What he didn’t mention was, "You’ll be charged for penalty."

HORRIBLE SERVICE. We bought our couch in the beginning of September. They said they would call us and let us know the delivery date (should be within a couple weeks). WE had to call; no one called us. The lady was extremely unpleasant on the phone and said we'd get it on October 20. Well, now it's October 19 and my husband call to confirm they are indeed coming tomorrow. Now they said it will be here December 13!!! Unbelievable! This is a terrible company. Why would we buy a couch and wait 3 months for it? That's ridiculous. We will not buy from them again and we will tell all our friends and family not to either. We understand these are difficult times, but be clear; not deceptive. BTW I have never written a bad review anywhere, but this was a MUST.

I wish I could rate Ashley Furniture as Zero but I have to select one! On Saturday I went to Ashley Home Furniture in Warwick Rhode Island in search of a loveseat. The salesgirl' "Ms. M." seemed very knowledgeable and friendly. She happily showed my mother and I around the store. During which time I asked her multiple times about their delivery program to Connecticut.

I purchased over $10,000 of furniture and got a warranty on the living room set. Our sofas were barely used since that room is not commonly used by the family. While under the warranty I called to see if they can fix the padding in the seat cushions and fix the sound of the wood creaking everytime someone would sit or get up from the sofa. A new sofa should not have this issue. The warranty doesn't cover the frame or cushion padding. I'm not happy that Ashley Furniture is unable to help me out. We bought furniture from them multiple times. The salesman told me, "Get the warranty. It will cover any damage and they will come fix the cushions if needed". I will keep this mind the next time I purchase furniture!!

We purchased a room of furniture through Ashley a few days after Labor Day. The salesman told us that he would call us that Monday with shipping information. We haven't heard from him since the night of purchase. That following Wednesday we called and were told it would be in the warehouse on Oct 8th and to call in to set an appointment. Upon calling today, we found out that the eta for the furniture has changed to 30 days out (Nov 11). Why couldn't they call and tell us?!

Update as of 10/9/2020: STILL...WAITING. 3 EMAILS AND STILL NOTHING... NOT A PEEP FROM ANYONE IN MANAGEMENT!!!! I have SERIOUSLY had it!!!! This is the most unorganized, WORST customer I have ever experienced. Our issue started in January. My husband has 2 pages of notes, call logs, emails and so on. We FINALLY got someone to "help" in June and it has all gone to crap again. He emailed that person again and I know everyone is shocked by this but she didn't respond.

I bought a dining set in May from Ashley. The delivery came on time and given that the box for table was destroyed there was only a couple of minor damages. I called and they gave me a bit of a discount. The problem came with the chairs. One of the chairs came with a broken leg. So I called for a replacement and was told that they were going to ship the part that was broken. Every time I called I had to wait until my wait time ran out and was kicked out of the call and had to start all over again. Three times I was told that the part was been shipped on a certain date. Part never came. It's been over 4 months and still no part. I'm not sure how a company that are constantly claiming to be the best customer service in the industry can be so blinded about so many complaints.

On memorial day weekend sale! My daughter and I both looking for a new bedroom set. So we both purchased a new bedroom set. Mine was scheduled for delivery 3 days after purchasing and my daughter furniture was back ordered for 2 months wait. And my delivery schedule was canceled and rescheduled for 4 times before it got delivered and it was damaged can't get a hold of Ashley corporate phone line. No one answered. So I went into the store and they were to replace me with a new bedroom set but the replacement was delivered damaged just like the original one.

I purchased an Ashley Recliner from a local non-Ashley furniture store 3 years ago. After 3 years of use, one of the STEEL mechanisms that control the reclining broke. That's right, the steel broke. I emailed Ashley, and after jumping through a few hoops, they sent me a replacement part. This part is very complicated to install, so I called Ashley and asked them if I could pay someone from the local Ashley store to come to my home and install the part. I was informed that since the recliner was not purchased at an Ashley store, they would not install the part - not even for a fee. Bottom line is that Ashley furniture will only help you with an Ashley product if it was purchased from an Ashley store. In all my years, I have never heard of such a ridiculous policy. Stay away from Ashley furniture, especially from a non-Ashley store.

Ashley Furniture is a SCAM. We ordered a bookcase on 20th April, 2020. Today is 14th October, 2020. We still do not have the book case. The customer care does not pick the phone or puts us on hold when we call. They do not reply emails or calls. The one time we finally got someone on the call, they told us we have contacted them too late. That they cannot track our furniture and we need to contact UPS. UPS guys at least tried to help us locate the furniture and followed it up in their warehouses. But they could not find anything. I highly suspect they never shipped the goods. It is the worst customer experience we have ever had. And they fool and loot hapless folks like this, in times of Covid no less. Pathetic.

Delivery drivers arrived with no masks (despite mask mandate), and took zero covid 19 precautions. I had a sleeping nurse daughter who works 14 hour shifts (overnight), and asked men to be cognizant...Received attitude. Gross experience.

I purchased Living room set for $3591.61 from Ashley Furniture Home Store on 07/05/2020 paid in full, located in 3667 North Freeway Blvd Sacramento, CA 95834. Living room set consist of a sectional with ottoman and a dining table with 6 chairs. Delivery date promised was on 08/16/2020. I specifically asked the Salesperson (Vinay) there not going to be a delay for the promised date since it is over a month of wait. He assured me that there will be no delay. We gave them enough time because of COVID and so we get everything on time.

I have purchase bedroom set back in July 2020. Delivery date was August 22. They delivered to me. Part of my order all was damaged somehow. They promised me to replace all by September 17. Everything come worse again. So They just take my money and don’t want to help me. Please please pass this message around those who going To Ashley store. They lie to you about delivery date. Plus once they take your money no one is willing to help you. I don’t think they have new products. All they use is the broken from their warehouse trying to repair them and make money out of it.

I purchased an expensive sofa set (Sofa, love seat, one and a half, ottoman) from Ashley furniture and also took 5 year extra warranty on that along with in-built 1-year manufacturer warranty. Just within 4-5 months of purchase, the cushion of the sofa set was of very poor quality and got deformed and it was not comfortable at all sit on them. I tried to contact the customer service which was way difficult to reach them due to their long waiting time (it seemed too many customers are pissed of their product quality).

Our Ashley HomeStore nightmare started on June 7, 2020 when we purchased a sectional and coffee table from the Geneva, IL location. We were told the items would be delivered in 6-9 weeks and paid in full on that date. We never heard back from Ashley and started calling in late July for a delivery date and are now continuing to play this game in October, five months later. Had they been upfront about the substantial delays at the time of sale, we would have walked out. And don't bother calling 1-800... They can't tell you anything. It's Oct. 12 and Ashley still can't provide a firm delivery data (tentative Oct. 14 but no one has contacted us), and we've been sitting on camping chairs in our condo for half a year. Please stay away. Their prices aren't worth the problems.

I supposed that they delivered today, but never happened. I went to the store to talk with the manager and they said that we received until 26. I have a paper with the delivery day. I threw my things away. I am upset.

Issues less than a year owning. Bad frame for sleep design, rusting parts, sinking seat pillows. Four calls in a year before a callback. No warranty on clearance. Please read the warranty before you buy.

Today when I went to the Kalamazoo store I had a wonderful associate help me. His name was Mark ** and he was extremely knowledgeable on the items I was asking about. I purchased a sectional couch and dining set from him today. He answered all my questions and made the purchasing process easy. Thanks Mark!!!

Worst furniture buying experience EVER - after many failed attempts to get what we paid for and countless hours on the phone with different departments that don't communicate well with each other, I'm now returning my damaged/unmatched sofa set for a full refund. Most representatives have been pleasant and polite to speak with, however the customer service experience overall is broken and ineffective. In my case, two of the SAME SOFA (model, color) arrived in different style packaging with different assembly approaches so they don't even match. The second sofa had defects that the delivery team failed to report ('Successful delivery/good delivery status' was reported, even though they acknowledged it was not a good match and needed technical support follow up!).

I am currently having an awful experience with Ashley. I felt comfortable at first by the customer care with the sales associates, but everything since then has been ridiculously wrong and I cannot recommend this store to anyone reading this as there has been no effort to resolve or compensate me for any of the problems I've experienced since Ashley got my money. The store promised delivery of my furniture (bed, dresser, couch, etc.) for October 1st, then reneged. I was told on the scheduled delivery date that it would be delivered today (October 9th). This caused me to live out of my boxes and sleep on an air mattress. Even my elderly grandmother and mother have been similarly inconvenienced as they expected to visit a furnished home only to find themselves on the floor on an air mattress due to Ashley's failure to make good on its assurances and promises.

Avoid shopping at Ashely Furniture if you want your furniture within 3-6 months. If you have time to wait, maybe. If you actually want to know when your furniture will arrive, shop elsewhere!! When you do want an answer - it will take a long time to reach a live person. You will be on hold. When you reach someone, they can’t give you a straight answer as to when your furniture will arrive. I strongly suggest you stay away from Ashley Furniture. Shop with a company that will be able to deliver your furniture or at the very least can tell you when it might arrive. I will not shop at Ashely Furniture ever again. I advise everyone to avoid them as well. Very very poor customer service.

I was told by a friend and a family member about their horrible experience with Ashley Furniture. I thought "how bad can it be". It was the worst experience I ever had with any company. They were happy to take my money and I even paid for the White Glove Delivery Service. The problem is they only deliver part of the furniture and then you have to spend hours and hours on hold and emailing these people and they tell you they will deliver the remainder of the furniture... but they don't. Now I don't know what to do. Do yourself a favor and don't get involved with Ashley Furniture. They are THE WORST!

We bought a couch from Ashley and we love the couch. The delivery and all the assembly was fine. The problem came to financing. Somehow our financing when from 24 months no interest went to 12 months. We are aware you have to sign for the conditions but the conditions must have changed from one register to the other because they were having issues. Will never buy here again and will tell my entire family this place sucks.

I'm highly disappointed in Ashley's delivery service. I paid for delivery and assembly of a whole queen size bed that was advertised. I don't have control how you deliver it. Two pieces came on separate dates via UPS. I had to reschedule the headboard twice due to the fact that the rails and footboard never had a delivery date. Long story short, here comes the headboard and your so called contractors assemble the headboard (crooked) in all of two minutes, plug it in and wouldn't even attach the rails and footboard because they arrived by UPS. Are you kidding me?

Why is it so hard to follow through? Why is it these companies take your money and then the customer service goes down the toilet? I was TOLD someone would call the day of delivery to give me a "window" of when my item would be delivered. Yep, you guessed it, no call. SO I should take a day off of work to wait ALL day to see if my item even arrives? CALLS result nothing - due to HIGH volumes of calls - leave a message and they will call me and I do not lose my place in LIMBO hell. Nope, no call back. GO TO **....yeah good luck with that! The order number slot only accepts 6 numbers, my order number is 12. Clicked on "live chat" You guessed it - no one was available. So here I sit waiting and wondering if my order will arrive while missing a FULL DAY OF WORK! Will never order from this company again.

Lack of communication. I was told due to COVID my order would be delayed to about 6 weeks but Ashley would be committed to keeping me informed by email & text regarding my order. I purchased my furniture 8/1 & still to date have not received any communication. My purchase was a full living room that was not cheap & paid in full. I have reached out several times to the CS line & the local store I purchased from & they keep giving me the run around. While the customer experience in the showroom was awesome after the purchase the promise was broke, never will I ever purchase from Ashley Furniture again! Still waiting on my living room to arrive....

After N.Y reopened at phase 4 ..Ashley didnt respond to replacing damaged mattress for months. I just got it today and it's not the same mattress. I can't sleep on it. It sinks like a 10 year old mattress and it doesnt even fit the bed. It hangs off both sides after waiting 7 months ....For all reading this go to small claims court. Secretary of state website tells you who to serve and where and it will cost you 15 dollars and they have to get a lawyer and it will cost them thousands. That's what I'm doing.

Delivered broken night stand that I ordered online. I called them and they put me on hold over than hour and 15 minutes until I gave up. Zero customer service. They have no experience and no training at all.

This company is absolutely horrible! We received a damaged barstool. Finally got a hold of someone about the damage. Requested a replacement. They said that they would send a replacement out and a call tag for the damaged item. It never happened. I tried for months to get someone on the phone and no one ever answers. So I ended up disputing the barstool that was damaged with my credit card company. I have numerous emails to prove communication with them. Now they respond to my credit card company saying that it was delivered in good condition. All I want is my money back for the one barstool or a replacement. They are horrible. I will never do business with them again.

I ordered furniture for two bedrooms in June and Jennifer was phenomenal. She is extremely helpful and knowledgeable. The furniture was supposed to be delivered around the July/August time frame. It's now October and still nothing. I called customer service four times and each time the average wait is 25 to 30 minutes. First, they said one of the beds was short the rail and, because of Covid, the furniture would be delivered around November or December. I called again and checked to see if we could get the furniture sooner. This time they didn't even have a delivery date for anything.

Unfortunately Ashley will put a second charge on hold to your bank account until the delivery of all your items. Until they shipped your last item! You will continue to see a second hold on your bank account. I can’t imagined how would this look for purchases over thousands of dollars but again this is just from the website and not the store. Let me explain.. So if you bought $500 on Ashley website, they will charge an extra $500 to your bank account until the delivery of all your item/s. So if you bought 5 items each $100 dollars then they will charge for each item broken down and you”ll see that on your bank account. They will put on hold the original “pre-authorized” amount for the item/s you bought. The issue comes to me as to the availability of your item/s. So if your items are not available all at once then you will continue to see those charges on your bank account (On hold status).

Updated on 12/07/2020: No one in this company knows how to communicate or spell the words "customer service." On September 7, 2020 we ordered and paid for a reclining Sofa, Love Seat and a rug. There were delays upon delays with no notification to us by Ashley. The only way we could find out was to call which a complete nightmare getting through to talk to anyone in Customer service or at the store. After learning of the third delay (it would be "sometime in January"), we just cancelled the order. We had to make three separate calls to cancel and were told that the store manager would be calling us. No call ever came.

My Trusted Advisor Christina ** at the Valley Stream location, very knowledgeable, patient, professional and honest. She was attentive to my needs and she absolutely delivered, didn't feel like she was just trying to make a sale. I walked out of there confident and comfortable with my purchase. Because of her Ashley Homestore now has a faithful customer and I will love to do business with her again.. She provided EXCELLENT EXCELLENT SERVICE. Pay her well, she deserves it.

Made a purchase on 8/13 at store in Brooklyn. On contract it said we would get our order on 9/23. It was a long wait, but I went with it. I received a call the part my order was come in on the 17th, then on the 23rd and finally the 3. I was on phone for many hours and got different reps all telling me a different story. Not even the sales rep could give me a straight answer. Finally I got a rep and told her my problem. And she was able to get half of my order to me on the 21st. And said I would receive the rest of my order on the 3rd. On the 30th I get a text to confirm the delivery for that date, so I did. An hour later I get a call telling me that I had to wait 2 more weeks. Mind you I already been wait 1 month and a half. Now they want me to wait 2 more weeks. Because they don't have it in stock. Made numerous call and no one can help me but that I half to wait. I will never go back there again.

I am so sorry that I chose Ashley Furniture. We bought in-store, a leather love seat and sofa set. Got a reasonable delivery date. When the day came, they brought 2 different color sofas. We refused one and kept one. We were told the right couch wouldn't be here until November. 2 days later, we got a call that magically the couch was in stock and would be here soon. Delivery day again, and it's the same couch. The wrong color! I let Ashley Furniture know what happened and no call back. They have had enough time to get my furniture here. They had 2 chances and got it wrong both times.

I bought $2500 worth of bedroom set. Waited 1 month 1/2 to get the bed and one of the foundation of my king bed came damaged. Called several times to get another one. Now I have to wait another month to get the foundation to complete my king bed. Nightmare!!!

We purchased a storage bed for my son in February 2020. Now we are at the end of September and this is still not resolved. They loved us when we purchased the bed. Once they took our money, the love was over. The bed came in past the promised delivery date. Then five times we sent the bed back because it was messed up when it came off the truck. Once, the delivery guy said he wouldn’t even take it off the truck because it was messed up.

After almost 2 months from my order, I finally receive the call to schedule my delivery for the day after. I wait until the end of the day but there is no delivery. I call Ashley and they tell me that the item that I ordered is discontinued and I have to choose another sofa. WHAT?? There is something really wrong with that! You wait 2 months to call me and you schedule a delivery for something that you don't really have to deliver??? Also, now I have an item from the same order (delivered earlier) that should have matched the rest of the furniture but they are telling me that their policy is NO RETURN. OK! Where is their policy when we talk about care for the customer??? The communication with the customer care is horrible. I would not go to Ashley ever again!

Went in May to Order furniture. Paid off in June. Was told before ordering it would take 2wks. We said ok. It was in July we started calling for a delivery date could get one. Then went to the store and was told it was going to take 12wks or more, Damn. Now it's August 21, 2020. Called for delivery. Was told furniture was in and scheduled a delivery for Aug 25, it came. We asked what time was they coming. I was told, "We don't have you down for a delivery. Your sectional is missing the armless loveseat."

A friend of mine bought a sectional couch through Ashley's. When delivered they broke the couch and scratched and dented all the walls when moving it in. Had someone (in covid) come in and fix the damage but that person was never paid for the work done. Then when they came to finally take back the broken couch (covid delay again) they damaged even more of the house. The walls (down to the drywall then argued the couch wasn't white?), stair rails, doorway, outside railing and down the side of the house. Now denied the claim. Why they don't just hire more competent movers I don't know? But we have now been in this fight with Ashley's furniture since May. Brutal.

Ashley Furniture Beaumont sold me a warranty for an adjustable bed frame. The bed frame broke not longer we purchased it. I was told we had to get the replacement from Sealy, not from Ashley. It's been almost a year and after logging in a ridiculous amount of phone hours trying to get them to help us, we never got the replacement and my elderly mother injured herself due to the defective bed frame. I have not been able to get anyone from Ashley Furniture to assist. They are the ones that sold the warranty to me. If Sealy won't make it right then I think Ashley should bring one from their warehouse. But they won't. Nor have I been able to get a refund. The manager would not give me the owner's contact info.

Purchased items 7-31-20 for a delivery of 9-25. Was advised on 9-22 that items will not be in stock till late December possible early next year. Called 9-22-20. Spoke with Kaisee ** who transferred me twice to just be disconnected 15 minutes later. Her Email is **. I have been on hold for almost 4 hours total. Have been disconnected so many times when I ask to speak to a manager. You have lost a customer for life. I will shout from the rooftops to anyone who will listen the horrible customer service you provide.

I purchased the Northshore bedroom set from Ashley Furniture at Stonecrest Mall in Lithonia Georgia. I waited nearly two months for the delivery due to covid -19 it is long. On 9/21/20 the bedroom set was delivered from ashley's distribution center. They are using contractors now, the first issue we bought a additional king size mattress for our guest bedroom, the delivery guy took it to the room and threw it on the bed, left it hanging off the bed with plastic on it. My wife saw it and asked him to remove the plastic, and put the bed on straight. He didn't do it, "that's not his job." Then they struggled to put together the bed frame. After two hours they said the wooden slats to support the frame was the wrong size, he had to get some different ones and he would return. I called the distribution center and told them the guys didn't know how to put the bed together, they said they would call him and call me right back, of course I heard from no one.

I only gave them one star because zero stars was not an option. I was sold an extended warranty that supposedly covered animal wear and tear on my furniture. I attempted to file a claim for it and was denied because the warranty does not cover animals. They also refuse to fix (what I believe to be manufacturer error) because I am outside my year mark, however it has taken me 6 months to finally speak to someone with their Customer Care team. I began the process back in late March/early April.

Delivery Issues. Placed non-special order (sofa, wedge and love seat) on May 30, paid $4,404.61 which includes $150 for delivery. Initially told that some part will get deliver in June and remaining July. Didn’t receive the delivery so called them then they told it had been pushed out due to COVID-19 situation. We were okay as we understand this is the difficult times and we should support each other. But we didn’t know this going to become a nightmare. So, it was pushed to Aug - Didn’t receive the order in Aug as well. Called again, this time they told it going to delivered in Sep-23. Now Sep-23rd has been passed as well and still haven’t received even a single item.

Saw a kitchen set that my wife & I both liked online. We decided to go to the local store rather than purchase it online. The salesman originally wanted $200.00 above online asking price then negotiated to sell at the online prices after trying to add on some $100.00 insurance plan. After the deal was finally done, I was originally told to expect delivery the 2nd week of September (this was September 5th). I get a call the 2nd week saying that my delivery date had been extended out until the 23rd (today). I received no information about any further delays or estimated times to expect delivery. I called them myself & was left on hold for 20-35 minutes when the phone would simply be hung up.

I purchased a Sealy full size mattress on Monday 9/21/20. Delivery was today (9/23/20). Guys who delivered had a very bad attitude and the mattress plastic was already torn. Mattress smelled like a cigarette factory. Had to spray the mattress with Lysol, I pray that the Lysol takes care of the smell.

We bought a king size bed from Ashley back in Feb which arrive before COVID. When two of us sleep on this bed and one person tosses the whole bed shakes. Now I cannot sleep in my bed. I have made several complaints, they came to see the bed and said there is no defect. But there is a defect. Who can help me? I am very stressed as this is causing lots of issues.

DO NOT PURCHASE FROM HERE. We bought a Sealy's mattress and adjustable base in May, 2020. We wanted the Sealy's base, however, the associate in the store told us the Ashley's adjustable base was the exact same as the Seal's base, however, much cheaper so we bought this one. We were also told we could return the mattress we bought within 90 days of purchasing, (we bought a $2500 mattress). When we received the base it was completely different than the one in the store and none of the same functions. The mattress, was absolutely terrible and after 2 weeks we called and they said we had to sleep on it for 60 days to let our back adjust to the new mattress. After the 60 day period, I spent over 80 hours trying to call and get someone to help me no one would because we could no longer return the mattress.

Got a dining table and six chairs from Ashley, Pickering, Ontario. Upon delivery one chair and table top was damaged. Ashley took it for repairing. After a month they delivered the chair. Still after two months, no information on my table. Called several times customer support line, all the time they promise to look into. But till today no table or a satisfactory answer. I really think, Ashley itself doesn't know what is going on or where their products are. It may be possible my table is already sold to another family from their repairing warehouse.

Was told it would NOT cover sagging seat in recliner due to normal sitting. Cushioning in seat is mashed down and seat leans drastically to one side and is very uncomfortable to sit in. Warranty would only cover rips, tears, etc. This recliner was $1350 and is not yet 3 years old.

We purchased outdoor furniture in June. It took almost 2 months for delivery. When it finally came all items had some damage. The associates in the store provide no help at this moment. The honeymoon is over once the sale is done. They merely provided us an 800 number. Almost 3 hours later we scheduled a date for the damaged furniture to be delivered. The exchange did not happen as these furniture were even more damaged. You would think that this "world famous" company would try to make it right.

Bought couch and additional warranty. Sales rep. promised any damage to the couch will be repaired or replaced...8-9 months down the line we had a stain. Called them and they refused to take care of it. Worst company, worst customer service and please don't buy their extended warranty. It is a scam.

We ordered a kitchen table online from Ashley Furniture. The table arrived at the very end of the 4-6 time frame, delivered by one of their various delivery services (no Ashley name on the truck). I received the table, the legs and a box which I assumed to be the parts for our "non-contact" delivery. There were no parts in the box. This was 8/21. I have called almost every department in this company. Told the parts would be 7-10 days.

In July of 2020 my physician recommended for me a Sleep Number bed. I have ongoing orthopedic issues. I purchased the mattress. The, having always dreamed of having a canopy bed I went to Ashley Homestore. They didn't have the one I wanted, but on the showroom floor was one that I liked, so I purchased it. Friendly people at the homeStore. Then started the troubles. The sleep number bed can rest on the floor, so I could have taken delivery of it at any time, but, Ashley furniture refused, repeatedly and adamantly to help move existing furniture, even if the customer were disabled. So, sometime in August the bed arrived at the warehouse incomplete, they wanted to deliver it and build half a bed in my master bedroom that was not usable and wait for the additional parts. I politely declined, and asked them to deliver the bed when it was complete.

We spent over $3000 for our bedroom set and from the beginning it's been a horror show with Ashley. We had it delivered and when it came pieces were damaged and wrong design. They finally after 6 weeks got the correct headboard and put bed together. In process of moving furniture damaged our wood floors in bedroom. When I made the complaint they wanted me to get 3 estimates for repair costs. I could only find one floor company that could repair the damage and that wasn't enough for my complaint so they never repaired damage. The pull handle on nightstand broke and were still waiting on replacement (2 months). The footboard leg has the laminate or wood (not sure of material) peeling off. Didn't put a claim in because its a minimum of 1.5hrs on hold on phone before you get through to customer service. Then you have to take a many pictures and have part # etc etc. The worst part is it has been under a year since we bought it.

If I could give negative stars I would. So my wife and I recently moved to Mountain View due to the military. We went to Ashley on July 11 2020 to get some furnitures. We spent about 3 grands in some sectionals. Due to COVID the next available date to delivery was August 13. At that point we told them we live in a military installation which required anyone that needs to come in a government issue id (keep that in mind). We were not to happy about it but oh well. On August 10 we received a phone call from Ashley stating that they have everything but one of the recliners for delivery. We told them that we don’t want our stuff in pieces that we want the whole stuff. They told us that if we want the whole stuff we have to wait another month pushing the delivery date to September 14.

Purchase a patio set from Ashley Furniture store in Avon, IN and was given a date to pickup. Tried calling at least 20 different times throughout the day with no answer. At one point I waited over an hour on hold and never was able to speak with anyone. I even left several messages with no return calls. When I arrived to pick up my furniture they informed me it wasn’t there and wouldn’t be there until next week! The warehouse even tried calling the store with no luck. I went to the store where the purchase was made to find three employees sitting on the furniture looking at their phones. When I asked if their phone were working I was told we don’t have anyone who can answer the phones! I was told their customer service dept quit!!! I asked what the backup plan was and they said they didn’t have one!! I asked for the manager and was informed he wasn’t there either.

We purchased a love seat and sofa months ago. We were told on purchase that there would be a delay up to a month due to Covid. After several weeks of continuously changed delivery dates, we received a love seat. No one told us ahead of time it would be a partial delivery. I have since been given at least 8 new delivery dates for the sofa. I have not been given ONE truthful date. The most recent delivery date is now another several weeks away for the completion of my order.

Although I love the furniture from Ashley, I am struggling with the delivery schedule and guest services. I live in a high rise building and have specific rules I have to adhere to. Deliveries cannot be made before 9 and after 4 (7 hour window) due to high traffic in lobby and elevators. I have had to schedule my delivery 3 times and take off off work to only cancel a delivery and turn one away because they cannot make the times work (they cancelled one time on me). I have explained my situation WEEKS in advance to them and they have made notes in the computer. Each time I receive a delivery time, they basically tell me I'm out of luck and they are not willing to accommodate me, the paying customer. I have also ordered there in the past and they came 1 hour past the 4 hour window (but that's another story).

We purchased bedroom, living room and dining room furniture sets from Ashley Furniture. Delivered defective and damaged items. We spent over $17,000 on this junk. The worst is the Tempur-Pedic bed. One of the adjustable beds didn't work on delivery. They told us they would be sending out a replacement. After many calls to customer service, still have a broken bed from day 1. Also, there was a dining set item that was in such poor shape we did not accept. We still don't have a replacement for that item. I wish that we didn't listen to the delivery guy on the bed and sent worthless junk back, as it was the most expensive.

At first I figured I could of gotten a bed bug anywhere. I bought a brand new bed from Ashley in April. I started finding stains on my white sheets about two months after then started to find bugs. I just had my place completely exterminated which is not cheap. As I talked to the exterminator, he explained to me that he had another girl about a month ago in the Charlotte area also had gotten bed bugs from Ashley as well. So I really would keep away from them unless you want a huge bill!

Purchased a mattress and told we could swap it if not satisfied within 90 nights, no problem. Decided to swap it with one that was cheaper. Told, "We can't do that," manager refused to see us and won't refund the difference. I feel that they "stole" our money.

This is by FAR the worst company I've ever purchased from in my life. The delivery was late, I have spent more than 40 hours total on hold, on the phone, on chat, leaving voicemails and writing emails in order to get my issue solved. They lied to me and told me my delivery would be made on 7/11 so we waited around all day long only for nobody to show up. I then spent HOURS on the phone the next few days and was told by a supervisor Shereen that we would be given a $200 credit.

Purchased $7000 in items from Ashley. The order was to be completely fulfilled on 8/25 with a partial delivery in July. My first delivery contained a damaged fireplace insert. Instead of someone being able to help me the day of delivery I had to send an email and wait 10-14 days to see if it would be replaced. It was replaced. I then got a text alerting me my 8/25 delivery was being pushed until 9/23. I called to see if I could get a partial delivery and the woman in the store committed to getting a partial delivery. She never did that. I called back to confirm the delivery I thought was happening and was told nothing was scheduled. I was told two items were out of stock. I then called a distribution number and was told a different two items were out of stock. However, upon further review the person found out all my items were actually available so not sure why my delivery was pushed. It was then scheduled for 8/28 because of my own follow up.

I ordered 7 pieces of furniture and had to wait 6 weeks today when they delivered it only 2 items were correct. The delivery driver said this happens more times than not. I am very disappointed because the furniture was beautiful but that does me no good to wait 6 more weeks so I will unfortunately have to take my business elsewhere.

The dining table started peeling off a month after we bought it. We called the Ashley's furniture protection company and they said that they did not cover that, after Ashley sold us an over 700 bucks 5 year protection plan.

I would not recommend financing a purchase through Ashley Homestore. Every few months, I have an issue with my payment. I use the online app to schedule my payments. After our purchase, I tried to set up a reoccurring payment. It appeared to be set up but afterwards, I received a letter saying I had missed a payment. I called Customer Service and they could not help me get this set up so I had to resort to scheduling a payment monthly.

Prior to purchasing a living room set from Yusuf ** at the Naperville, IL location, my partner and I asked specifically if we set a later delivery date would our items be set aside or sold in the mean time. Yusuf promised us our items would be set aside. With no alert, no contact, our delivery date was pushed back. I emailed Yusuf, but received no response for several days. While sitting in camp chairs in our empty living room, we called customer service who could do nothing. We opened a ticket with their escalation team and a team member called later the next to and rescheduled our delivery appointment (and offered to deliver the ottoman sooner) and informed us that Yusuf was entirely wrong in his prior promise of set aside items. The team member promised to waive the delivery fee and send an email confirmation of the new delivery date and waiver. No such email was ever sent.

I purchased a couch from Ashley Furniture about 3yrs ago. I hate it. I've had problems with the cushions for 3yrs. I have complained to Ashley's for 3yrs and they just don't care. Keep in mind it's only 2 of us. We paid over $3000 for the couch. It wasn't cheap. I can't wait to get rid of it and take the loss. I will NEVER shop at Ashley's again and I hope you don't either.

I bought two chairs from Ashley's Store in Salem Oregon. One of the chairs had been sprayed with some kind of chemical which made my wife very ill, she was coughing constantly and violently and almost passed out, I had to put the chair out on the porch as the fumes were quite bad, my wife is an asthmatic. The other chair was not the one I ordered and was one of their shop floor model, I know this as I discovered a tiny repair job that had been done. I called the store to report this and they said they can't do anything about them as it is their policy that they do not accept returns and do not refund money.

I have spent over three hours on the phone with Ashley Furniture after a table we ordered was damaged and a replacement we ordered was sent to the wrong address, then a coffee table "disappeared", also went to the wrong address. Ashley associates repeatedly said that they had resolved the issue and yet, here we are. I finally had to cancel the orders. One associate even "updated" the address on an order that was going to the right location to delay its delivery. These people are unprofessional and completely incompetent.

Today is labor day and my family and I were excited to go to Ashley Homestore in Carbondale IL to get a new dresser for our new apartment. Entering the store, we met a customer service representative by name Amanda ** how introduced herself and asked us what we wanted. My young son being excited also introduced himself to her but she ignored him. Observing her demeanor towards us, we saw that she did not feel comfortable serving us. My wife asked her what types of dressers they had in stock since we were on a budget and we wanted to buy something that fit our budget. She told us that they had only one type of dresser after which she walked away from us.

Buyer beware! Do not order from their online website. I am not one to leave reviews/complaints, but the Ashley online call center customer service center provided the worst customer service I have ever encountered. The customer service call center employees are rude and incompetent. I wasted 2 hours of my time talking to 6 different agents to end up having half of my order canceled by one of the agents and being told I would have to reorder in 3 to 5 days (when the furniture would likely be out of stock). Don't waste your time or money, go somewhere else or visit the local franchise Ashley store.

I purchased a set of drawers that arrived damaged and broken. I attempted to contact Ashley to replaces the broken pieces. Over the past months, I have called, written multiple times, and attempted to contact Ashley via the online chat service - all with no response. I went to my local Ashley Furniture dealer who told me they do not affiliate with Ashley's online store. After no response, I attempted to put the drawers together with the broken pieces, only to find that several panels essential to the construction of the piece were not included in the shipment.

WARNING*** Never buy furniture from this store. I have experienced the worst customer service ever. Now that I received my furniture after waiting 2 months, I am writing this review. My furniture was scheduled to be delivered 5 times. I would take time off of work, reschedule meetings, and lose numerous hours of pay to be home when I was promised delivery. Every single time I was sent an automated text cancelling the delivery the day of. Then I spent hours trying to get someone to answer the phone only to be on hold for hours on end. I ended up making 3 trips to the store just to be able to speak to someone only to be given no explanation or apology. I have bought a lot of furniture from other stores and NEVER treated like this. Don't waste your time or money!!

I went to Ashley's HomeStore in Houston, Texas (17727 Tomball Parkway) looking for a bedroom set for my new apt. This was July 18th and I have YET to receive the complete set! It's been a bunch of fingerpointing and lies! I opened an account w/ them and the set was paid off on July 18th. Since they already have their money, the salesperson ** stopped answering her phone and hides when I've come to the store to speak to her. I was gifted a couch that also hasn't been delivered. PLEASE RUN FAR AWAY FROM THIS COMPANY IN GENERAL!!!! They have no concern for their customers and if my items weren't in limbo, I would cancel the order and sleep on the floor!

I purchased furniture to be told it could take 6-8 weeks. That was my biggest regret ever. However because I do like and have brought furniture from here. I decided I would wait plus my new home would be ready at that time. 6-8 weeks later no furniture and was told literals days before it was supposed to come it could take an additional 8 weeks before I get furniture. Absolutely not. I requested a refund that day which was a Saturday. They waived the cancellation fee big whoop and told me it would take an 3-5 business days to see money on my card.

My experience with Ashley Homestore in Cheyenne was not a good one at all after being spoken to harshly on multiple occasions by the owner of the store, being lied to on at least 3 occasions by him and staff members, and having only part of my furniture delivered. The delivery guys KNEW that the owner intentionally kept those pieces from being delivered, yet they lied about it, then the sales manager also lied about it. I was then spoken to again in a highly derogatory manner in a raised voice prior to being refunded. There are many similar reviews elsewhere over time about how the owner is an angry, arrogant, self-absorbed and mean person who cares nothing about his customers or his employees. I wish I would have read them before ever dealing with someone who should not be in the public sector as all!

We ordered a bed frame online, took more than two months to arrive, when I opened box I immediately recognized this was NOT the bed we ordered! We called Ashley, very unhelpful, charged us 25 % penalty (about $220) to return it even though it was different design, fabric, and color than bed pictured online. Shameful attitude toward its customers, I feel like I was conned by a criminal. One star rating is one star too many!

I purchased a sectional couch and dining set 1 and half years ago. The couch is very pretty but extremely uncomfortable. The cushions have lost their firmness. The dining set also very pretty. In March the wood on one of the chairs split. Also the wood on the table split in 2 places. I have been trying since March to have the chair and table repaired. They have given me a store credit to purchase a new chair but insist I go into the store to do it. As far as the table they keep telling me they can't find my complaint about the table. I have proof of every email, text and photo I have sent them. I spoke to someone today and they were supposed to get back me which they have not. I am completely annoyed and disgusted with this whole situation. I am truly considering calling the news on Ashley Furniture. I WOULD NOT RECOMMEND ANYONE PURCHASE ANYTHING FROM THIS COMPANY!!!!

Do NOT purchase through this store. They cancelled our delivery without telling us. They didn't have our mattress or dining table even though we gave them extra time. They delivered 8 chairs unwrapped in delivery truck and ask us if we would accept a floor model dining table during Covid. We believe the chairs were floor models. The "upgraded" mattress was not a pillow top like the one we ordered and firm! We ordered a soft mattress. Since we couldn't get an upgraded mattress delivered with our table, we asked for them to take back the mattress as return after one night. They refused to take it back while delivering the table because the truck would be full. We were one of last deliveries. But the truck would be full? Worst company! They lie and deceive.

If I could give zero stars, I would. Where do I begin? I went into the local store and was assisted by a very nice man named Terry. I just moved and chose the table set that he double checked was “in the warehouse and will ship in a few days.” At checkout, the receptionist/office manager? told me they “don’t schedule that, the warehouse will call you,” when asked about setting up delivery. Meanwhile, she and the store manager went back and forth over how terrible it was to work there and conduct interviews for what seemed like an inordinate amount of time, considering a customer was present and waiting to pay.

first the customer service is horrible. The product took 1 month to come and after waiting for so long both of the Nightstands I bought were damaged and weren't able to assemble. when called to replace I was told they were gonna call me back within 24 to 48 hours, well it took 2 more weeks. After going back and forth and calling them every day, waiting on hold for 45 minutes then disconnected then again on hold for 30 minutes then transfer again then on hold one more time. I was told I wasn't able to get the items replaced nor were they able to take them back. I will never buy anything from them again and will never recommend it.

Purchase Ashley rocker recliner swivel chair in May 2020. Now August and it squeaks terribly. Called where I bought it from and they said no warranty for squeaks due to poorly made chair frame. Piece of junk. Paid over $600 for it. What a waste. Should have read the reviews first.

These people sold me furniture that they told me they had in their warehouse but did not. We had to wait for it to be manufactured when another furniture company down the street had the Ashley furniture in stock. Then it took several attempts to deliver. The first time one of the twin beds was broken. Then the delivery process of setting date then cancelling began. We never did get one piece of furniture and ended up cancelling it and paying these people off to get rid of them. My advice is to stay clear of Ashley Homestore and buy your Ashley from another furniture store.

Roughly 2 years ago I purchased a sofa and a half love seat. We ending up picking one of the most expensive set on the show floor. It had an interesting fabric that we were told was good quality. We spent over $2,000 for a sofa and half love seat, with delivery and insurance, it was over $2,500. The quality has been horrible! Within the first year, I sent a note to customer service and filed a complaint. They sent a representative out and was a complete waste of time. I took a day off work to make it happen. The guy came out, didnt even sit on it or inspect it, as one of our complaints was it makes noise when you sit on it. He took a few pics and left. We complained that something was broken as it made noise when you sat and moved around on it and that the fabric was not holding up. The sofa's fabric looks worn and old. We dont have kids and do not live on these sofas. I could not be more disappointed in their product.

My husband and I recently purchased a love seat, couch, chair and ottoman from Ashley Furniture. The couches we decided on were actually the floor model as the product was discontinued, and they were the last remaining of the set. The salesman at the store was excellent, and we had a great experience there and were excited to know that our couches were going to be delivered very soon after our purchase. We were told that our delivery date would be August 25th, and given that this was not a piece that had to be ordered and would be coming straight from the store, we saw no reason for potential delay. We both took the day off on August 25th to make sure we were home when the delivery came.

Buying furniture from Ashley has been so disappointing and the delivery delays are astronomical and NOT just longer than normal. We purchased furniture on May 23rd and we've been told that are estimated delivery was June 23rd, June 18th, July 18th, August 24th and now September 26th. Who even knows if we will get it then. Every time I call to check on the status I get a different date. I completely understand the delays due to Covid; however, it would have been so beneficial if we were provided a more realistic delivery timeline when we bought the furniture in May. Prior to the June 23rd date we sold our furniture in preparation for the new furniture only to find out it was delayed a couple of days prior to the 23rd. I am thankful we were able to buy new furniture and don't want to come across as ungrateful, but it's been zero fun sitting on camping chairs in our living room all summer. I would highly recommend not shopping here.

ASHLEY IS A DISGRACE: ordered an entire room full from you (second time in three months) and I’m told my order will be delivered at 6:30AM ON SATURDAY MORNING. To make matters WORSE you want to charge me $99 to “redeliver” my order on a different day NOT AT THE CRACK OF DAWN WHEN I DON'T HAVE TO WAKE MY YOUNG CHILDREN UP EVEN THOUGH IT HASNT BEEN DELIVERED YET!!!! No one answers the phone and no one responds via messenger. I was also told that they can show up EARLIER THAN 6:30AM IF THEY ARRIVE EARLIER!!!! THIS WILL BE THE LAST TIME I ORDER ANYTHING FROM ASHLEY.

Ashley Furniture used to be great and we had few issues in the past; however, they are absolutely terrible now. Our entire house is basically furnished by Ashley Furniture with our last purchase being a new dining room set plus 3 bar stools. We ordered this furniture months ago. Ashley has scheduled my delivery date FOUR times and changed it every time 2 days before the scheduled date. I called to complain and was hung up on. I called the store I bought it from and was sent to voicemail. They never call back. I am canceling our order because I need my furniture, so I will go elsewhere. I advise everyone to avoid Ashley Furniture because it is nothing but issues.

I recently purchased a Bedroom Set from Ashley Furniture store. I also purchased the additional Warranty which cost me extra money. When the furniture was delivered it had multiple chips. I informed the gentleman that this was unacceptable as I purchased a new bedroom set not a used one. He made a call to the Customer Service line and they said that if I kept the furniture they would send gifts cards for credits do to the damages. I said okay as I had already waited a few weeks for my furniture. I was supposed to receive the gift cards in the mail that was over 6 months ago.

Visited Ashley On Aug 23 trying to locate a loveseat or large chair for a den. Did not find anything we liked but we did find a barstool we liked. With salesman Cornelius he wrote the order up. He noted that the units were in stock and could be picked up at the Levitz warehouse on Prince Rd. Arriving there I am told to wait 40 mins (in 100+ degree heat). Finally they call. Arriving at door #3 they load two boxes. They tell me that two stools are in each box. Immediately they want me to sign a release for the stuff - I beg off and ask to open a box. Only one stool. Also the wrong color. Turns out 2 tags are on the box 1 for right color other is not. Same issue with other box. Warehouse guy rips boxes out of my truck and tosses on ground (what damage?). I wait while they look. Warehouse manager AND inventory manager involved. Finally they tell me that they do not have my product and that I should call my salesman.

Fraud company!! Please dont buy their furniture. It's very bad quality and pathetic customer service. We bought a sectional, and the seat cushions have already started to lag and fall in. And we bought an expensive $1800 sofa and it's so poorly made. The lamp was also delivered defective. We saw the quality and informed them within 24 hrs but they would not take it back. They are a fraud company. They have not come to fix the lamp also. Have been delaying for 2 weeks now. I feel robbed, I think they should be sued and stopped from doing business.

We purchased a dining room set online from Ashley Furniture after seeing the set in the store. We paid the $79.99 for assembly when given the choice during checkout. The next day (which was really quick) a large box was delivered and left on our doorstep, two of the six chairs. When I called Ashley they explained if it ships ground then there is no assemblage even though we paid for assembly of the dining set. After several phone calls, I finally reached customer service. The customer service representative informed me that each item states if it can be assembled online.

Purchased sofa at local Ashley store. Delivery guys manhandled the sofa, ripping the fabric on the upper back corner. Told them I was refusing the order. They took it back to the truck. Got a call from Ashley saying they were still outside and would bring it back in and Ashley would have it repaired by a technician. They came back inside with no masks on to my 94 year old mom's home. I told them I wanted to make sure it could actually be repaired before they left it, but they just left the sofa and departed while I was trying to connect with Ashley. Later I received an email with the delivery "receipt" with my signature forged on the line that stated that I received the sofa undamaged. I was never given any document by them at all.

I purchased a couch from Ashley, everything went well in store. The salesperson was very nice and very patient with us. Things quickly went downhill after purchase. It took over a month to get our couch, once we got it it was broken. We put in for a replacement and since then our replacement delivery has been rescheduled 5 times without so much as a notification from the company. Tried to call customer service and consumer affairs. Not one thing is being done, I was told well it's still scheduled for delivery so they couldn't understand the issue.

We ordered furniture on July 1st and in spite of numerous promises and over commitments, we are now being told that we will not receive it until October 8th. OVER 3 MONTHS waiting for furniture that we were told at the time of purchase may be a MONTH OUT!! This blatant misrepresentation so that they could secure a $8500 sale is borderline criminal. This company has no regard for its customers and could care less about customer satisfaction...All I ever get is excuses and broken promises. Customer service is clueless and gives me a new story every time I call. I would not use this company to purchase a dog house after this miserable experience. My only hope is that I am not eating Thanksgiving dinner on the floor since I still have not received my kitchen table. Horrible company...horrible.

I placed an order for an oversized chair on 7/5/20 with a delivery date of 8/17/20. There was no delivery on that day and I even took off work for it. I called customer service on 8/18/20, they said their “systems were down” and that my account could not be accessed. I called the next day and they said their systems were still down. The day after that I called again and they opened up a claim and said someone would contact me and nobody ever did.... again. I called and finally a customer service rep was able to reschedule the delivery date to 8/24/20. On 8/22/20, I received an email telling me (drumroll)... that the item was discontinued and to call for a refund or find a similar product to buy...What!??? Are you kidding me!???

I purchased over $3,000 worth of furniture. The furniture was delivered damaged. The company would not return my calls. Some of the furniture I purchased was mechanical, and reclining. After only a few months the mechanical mechanisms began to fail. A sofa was delivered torn and they would not repair it. A desk was shipped to me and received broken in three locations and they will NOT return calls! DO NOT get hooked into their low priced merchandise or their financing. They are not reputable. They do not stand behind their products! Go somewhere else for your home furnishings.

Be Aware Of This Store!!! Their Merchandise is Juke for a High Price. I purchased a table and chairs and it is damaged. Which they say is distressed. It was not supposed to be distressed. I also got end tables that they keep moving delivery date forward on. I called to cancel. Since I paid cash they said it would take a month to send my money. I want a refund on my table and chairs. And end tables. They say it is a no refund policy. It is not listed anywhere in the store. I have tried to talk to the store manager and he will not return my call. He said call corporate. Which I am going above corporate. If you would read all the reviews from others you would not shop there. They even have Facebook Pages of complaints with so many unhappy customers. I shopped at this store 829 N Alafaya Trail, Waterford Lakes Pkwy, Orlando, FL 32828... Stay Away!! You don’t even deserve one star...

Salesmen make sure to sell and after that he does not care if people get their items on time. I order this dining room in June and September 1st I will get my chairs, after you buy, you have 30 days to cancel, however they don't tell you how long your furniture will arrive. They send little by little, absolutely dishonest and I won't buy anything else ever. Crooks, don't buy from them, I had a better experience at Rooms to Go.

VERY POOR COMMUNICATION. I ordered a bed frame last month from Ashley Furniture with the delivery date to be 08/21/20. I took time out of my work schedule to wait from the hours 9-12 only to tell me the warehouse canceled the delivery. I confirmed the appt for delivery 24 hours prior. No email or call to notify that the delivery was cancelled. I have been waiting over a month for this bed frame. Only to wait another week.

Moved to TN from FL and ordered dining room and living room furniture in plenty of time. Paid cash, had a delivery date of 2 days after move in. A few weeks before also ordered full bedroom set. Had a delivery date of a week after move in. I have not had one date that has been met. Furniture has not shown up, furniture damaged, dates committed to and then canceled without my knowledge. No communication. Delivery dates rescheduled months out from the orig July 1 date to mid Sept. Still waiting on replies from emails to salesperson and President of company. One salesman won't respond any more since it isn't his sale and won't give me email of manager. You can't call and get a person on the phone.

We purchased a double recliner couch and a reclining arm chair plus a warranty to cover the fabric and mechanics of the recliners. After having the furniture for a little more than a year, the fabric has separated and worn down terribly to reveal the stuffing underneath. When we submitted a claim under the warranty we purchased from Ashley, the claim was denied, explaining it was "normal" wear and tear, which is not covered under the warranty. What? If it is expected that the fabric would separate and wear down in such a way after only a year or two of use, it is shamefully not worth the thousands of dollars that Ashley charged us for the furniture!!

Ashley's web page is full of ways to contact them. I cannot find a single way to contact them, either through their web page or through a member of their board. I wanted to have a chair I ordered shipped with a couch that going to be delivered this week. When I called them, they said they could not find my order number. I asked them to call back in one hour, so I could verify something. They did not. I've received two reschedule deliveries on my chair. Now it's scheduled for September 20. They warn you that your items may be delayed, but then they say it will deliver xyz. After you deliver it, they postpone shipment immediately. This company should not be allowed to advertise online.

5. Then I receive scheduling for 08/30 over mail. 6. After call they inform me that is for 09/30. I try over chat and they inform me to go with consumer affairs and give me number of store which don`t exist at all and I didn't order in store. With last call (21 minutes) I succeed to cancel order and get PayPal refund. Worst customer care ever. Not recommended to anyone honestly no meter to quality of products.

I wish I didn’t even have to give a star. We ordered our couch and table on Memorial Day. We were delayed once and then told they would be at my home in between 10 and 1. My fiancé and I were having breakfast because we were told 10-1. We get home and they unload not just a table but ONE PIECE of our sectional. We were told the rest of the sectional is being made and we would receive ONE MONTH LATER. Here we are one month later, only to be told they stopped making a piece of the sectional! Are you kidding me?!?!

If you value your time or sanity don’t order anything from this place. I had just bought my first home and was very excited to decorate and upgrade from my little apartment futon to an actual matching living room set. I ordered a loveseat and a sofa on April 2nd and it was supposed to be delivered on April 21st. Well I’m waiting all day on the 21st and nothing. So I’m on hold listening to the most annoying background music ever for hours before someone finally answers to tell me my items are being delayed. This happens a total of 7 more times throughout the next 4 months. Nobody ever calls to tell you what is going on with your items you either have to wait on hold for literal hours or they send you texts. They finally show up to one of the deliveries but they only had the loveseat. So I had to go on hold again for hours to figure out where my sofa is. They say it’s still not even been made yet.

We moved into a new house with no furniture so we spent a lot of money at Ashley. Our sales person talked us into using their 60 months, 0 interest financing instead of just putting it on our credit card. Sounded great! No interest and paying it off at my convenience. Don’t fall for it!! Unfortunately I set up Automatic payments through my checking account. The first payment went through fine. The second month they charged the outstanding balance which of course overdrew my account! Do not use their Synchrony Bank Financing!!!!

Wow, I can’t express how frustrated and disappointed I am right now with Ashley Furniture. My bed was expected to arrive on 8/15 and I received a text message that morning with my delivery time between 1-5 pm. They were supposed to deliver and assemble during that time. My husband and I were so excited because we had placed this order a month ago and we were looking forward to our new bed. Expecting for our bed to arrive during that timeframe, my husband took down our old bed that morning and gave it away. Approximately 3 hours later we received a call from Ashley Furniture Warehouse informing us that our bed rails were not in stock at the moment. He was extremely apologetic and even complained about how I should’ve received this information from them beforehand and not the day of my expected delivery. I agreed and he told me to contact customer service to get more information.

The entire story is way too long for any post and no one wants to read it. If you are in SLC just go to RC Whiley or anywhere else. We moved from CA to Park City and ordered from 4 different stores, 2 don't even have a presence in Utah. All went well, except for Macys but that was because it takes hours to order over the phone with Covid. Issues you wont think about until it is too late:

I bought my sofa back on June 16, 2020. It was supposed to arrive July 8, 2020. A few days before it was scheduled to arrive we receive a call saying it won’t be delivered until August 8, 2020. About 3 or 4 days before the 8th I call to confirm it will be delivered on the 8th. A day before the 8th they call to reschedule it for August 15, 2020. It was supposed to be delivered yesterday but when I call in to confirm its delivery they say once again it’s rescheduled to be delivered between the 21st and the 23rd of August. Needless to say that’s just the delivery of the sofa.

So I placed an order May 12 2020 and received my vanity by UPS May 15 2020. Once I open the package I received a damaged vanity. Called customer service Several times to let them know The furniture I received was damaged. The customer representative takes down my name and phone, the issue why I’m calling and my order number and tells me I should be receiving a callback in three business days. I’ve called multiple times. It’s August 15th now and no call or email. So I call again this morning. I let the representative know I’ve been waiting for callback regarding my damaged vanity and transfer my call. 30 something minutes later my phone call get disconnected due to high call volume. Horrible customer service.

Please read this before you purchase anything from this furniture store. I’d just like to point out that looking at your overall reviews they are all low!!! And a lot of consumers are not happy!!!!! I made a very big purchase a while ago and made all the payments. I never once was late, however my last payment I paid it all in full on the last day it was due via online -because I did that it was accounted for a late payment. They then sent me a bill for 500 dollars saying I owe this because of late fees. I have explained to them how I made. A payment and they did not seem to care.

Worst customer service experience I've ever had. Can't get them to return a call and they refuse to return furniture I purchased that has been delayed for 4 months. I drive into the store to ask them what is going on, and they tell me they are working on it and will call me back. Haven't received one phone call.

Customer service is here is a joke. I ordered a couch last year and have been having issues with it, still within a year, so I called to report it. I’ve now been given the run around by different people and departments with no result in sight. I’ve been told I would get different calls back from people and received none. Customer service is extremely confusing and their process for this is very muddy, with no clear order. Every time I call I have to wait for 20 minutes to even speak to someone, and twice I’ve been hung up on, resulting in having to call back and wait again.

They gave me furniture without a box, assembled and incomplete. They said to call in about 5 days to pick up the other missing chair. I signed in good faith without looking and in the end decided to return the chair because it was not the proper size, and it turns out the store doesnt accept returns and told me they gave me the 2 chairs. I'll be back tomorrow but looks like they stole the second chair. We're in America for gods sake, what kind of store doesnt accept returns on the very same day of purchase, at least they could have warned us when we purchased it. Who reads the damn little print in an invoice, never again!!! Ashley Sucks!!! I hope they go bankrupt, the free market will take care of you, scammers, ** furniture, rude staff. From now on Wayfair for me, nothing but good things to say about them. Cant see the furniture with my own eyes but the return policy is loud and clear!!

Well this would have been the 3rd purchase from Ashley in 6 years. We have a leather sectional from them now that the leather is coming apart. We talked to them and they gave us a discount on a new one. We went ahead and ordered it and a coffee table. The salesperson was great but that is where the "great service" stopped. We were told there was a piece of the new sectional on backorder but they could deliver all the rest in a month or wait 3 weeks more for it all. We opted for waiting because we already had a sofa and table.

We purchased a living room suite from Ashley and also the extended warranty. The product tore in the middle of a cushion and was replaced. Approximately a year later the same thing happened and the warranty refused to cover, calling it normal wear and tear. I offered photos of my furniture to prove that it is not worn but they would not consider covering the cost of repair. Ashley Furniture was not able to assist us either. Please do not purchase items from Ashley and absolutely do not purchase the warranty as the cost is too high for the limited items they will cover.

It is unfortunate that a store this large has employees that are not trained on the importance of explanation of services, communication, and follow-up. All of the issues I had could have been avoided and I would be spending money with them RIGHT NOW. I suppose it was a warning, as my next projects are larger (I stage homes for my husband's real estate business). Because of miscommunication or lack of, we were inconvenienced with time, incurred a fine from an obscene amount of packing material that we had to dispose of after being talked out of premium delivery on part of our order, had to reschedule photographer, delay newspaper ad, delay an open house.

Even after seeing poor reviews I ordered on the hope that it wouldn't happen to me. Well, it did! My chairs were delivered with uneven legs and also the backing was cracked on one chair then a seat had white paint on it! It has now been over 9 weeks and I am STILL WAITING on one chair leg. I have tried Customer Service Chat and also left verbal messages in which I have heard nothing! My table arrived with a crack along the top edge also! I am so upset about this entire experience. Please pay attention to what people say when describing poor customer service and return issues! I will not ever order from them again!

Ordered a set of coffee tables. They had the "fastest" delivery date. When I placed order, the date changed from 8/4 to 8/8 (which I was still ok with). My PayPal account was charged 8/4, so I hoped item had shipped. After no updates, I tried customer service via chat, email and phone and it took forever. Phone was how I was able to reach someone. It took 27 minutes of wait time!!! Agent told me item would not ship until 8/25!!! I told her I was not interested and how dissapointed I was in their customer service. It took another 15 minutes holding to cancel the order, and even now, I am not sure they did it right, so I am going to put a complaint at Paypal. Horrible customer service experience! What a shame!

I ordered a $100 table and a $300 chair. They did not deliver on the date they said, they did NOT give me a courtesy call that they didn’t even have the furniture. Once the automated call came saying delivery was scheduled they showed up with ONE item. Finally I was able to speak with someone who said they still had not received the other item. It came A WHOLE 2 MONTHS LATER. After no furniture for months, payments still being drafted from my account they still were not honest about the pricing. My advice RUN, RUN FAR AWAY.. Make a purchase from any other furniture store other than this one. I promise you will thank me! Or ....go ahead and purchase, I will check back and read your horrible experience (smh)....

Went to the Murfreesboro, Tn location. We ordered about $8000 in furniture. We were told that all our furniture was in stock and we set up delivery. That is where the problems started. We received part of our furniture that next 7/3 Friday. Before the delivery driver came we took our old furniture out of the house. When they showed up they only had our Mattress and base not couch. We called the customer service and they said the rest was out of stock and we would get it the next week. Before that day came we got another call that it was out of stock and would not be delivered. We then got a call that the couch would be coming but again our chair was out of stock. Two days before delivery we got another call that all the furniture was coming the couch and the chair. When they showed up no chair.

Ashley Furniture - Naples, FL. BE careful with this company. Once you take delivery on an item, you CANNOT get a refund. I noticed damage to the chairs (assembly was horrible, wobbled, stripped screws). Asked the delivery driver to take them back. He stated he could not and I would have to file a Damage Claim. 5 minutes after being delivered, I made a call and started the process of getting new ones delivered. Second set were also damaged for same reasons. At this point, I no longer wanted the chairs. They would not issue a refund due to chairs being delivered. Customer service stated I could have not accepted them on delivery - this was not told to be by driver, but the exact opposite. IF WHAT YOU ORDERED IS NOT UP TO EXPECTATIONS, DO NOT ACCEPT DELIVERY.

I understand the circumstance surrounding COVID and the product delay. But it's been 3 months since we placed our order and we still don't have our couch and no one even reached out about the 2 delays we'd have until we called because the delivery didn't show up the day of. Wish they'd be more upfront about the wait because if I had known I was going to wait 3 months for a couch, I wouldn't have bought it.

I ordered a dining room outfit on 5/30/20. I received the wrong set. I can’t get the new set until 9/1/20 and you want a shipping and handling fee for my new set when it is delivered. I have no room to store the wrong set you delivered and can’t seem to talk to anyone that can come and pick the wrong dining room set!!! How about I charge you a storage fee since I will have the wrong set in my possession for 6 weeks... So disheartened with Ashley Furniture!!!

Does it really take 3 months to get bedroom furniture? Ordered June 21. Only the nightstands were in stock so everything would be delivered Aug 6. Got a call the week before delivery; only 2 items available, the bed and chest (what happened to the nightstands?). May be in on the 13th but looks like it will be the 27th. Got a call from the warehouse Aug 5 saying the bed was damaged. Now everything won't be in until Sept 17! This close to cancelling the order but I know it will be a nightmare trying to get our $500 deposit back. Their service really sucks! I'm sure it will be beautiful if I ever get it and I will be happy but come on! This is ridiculous!

Ashley stating for practice matching but as a consumer I have not been able to get a good working number for anyone to help me price match. I've been given the runaround. I've been given several numbers to call and no one wants to honor the price match. They even dropped my call when I start talking about it. I'm just very frustrated at this point. I called today. I talked to three different people. The last person told me to hold on and just dropped my call. I just think that it's poor consumership and I just think that they need to be made aware of it and other consumers need to be made aware of it.

I purchased a tv stand with fireplace, received the confirmation #, qty 1 total purchase amount due. I received fireplace insert but no tv stand. When I did not receive the notice of delivery on date indicated I engaged in chat. Was advised the delivery is now in two more weeks. Again when I did not receive notice of delivery I engaged in a chat and was advised the item was outbid stock and it had been out of stock prior to my purchase date. Was advised delivery in two more weeks.

Honestly very disappointed in the way Ashley Homestore handled our order. We purchased an (expensive) couch that was going to be delivered early July. Two weeks before the original delivery date, we were notified that the order was going to be delayed by 2 weeks. We had planned our entire move around the delivery date of the couch and then had to rent another truck for when it would be here. The customer service representative then told us that it would be $500 to deliver to our city, and then told us an hour later that they in fact "wouldn't be able to deliver it" to our city at all, even though there is an Ashley Homestore two blocks from our residence.

Full size bed is comfy. The platform the mattress sits on is way too high. I think it was made for a giant. Have to be careful climbing out of bed as not to land wrong on feet or twist ankle. Not recommended for children.

Do not purchase foam mattress with lie about cooling foam inside mattress!,.. The cooling foam last for maybe a couple months!,.. And I found the mechanical hospital frame with massage elsewhere for half the price!

We were promised a delivery date at the end of July then that was changed to today Aug 5th. Next thing you know they called us today that it will not be delivered till Aug 8th. This is ridiculous. This is by far the worst experience we have ever encountered with buying new furniture. Never again will we buy from them again!

We purchased a couch on June 18, 2020 which was supposed to be delivered around August 26, 2020. Ashley Furniture does a poor job updating their customers on the product status, so I decided to call. Come to find out that the couch won't be manufactured until October of 2020. That's beyond ridiculous. At that point, let your customers know they won't be getting their product until five months after ordering. Instead, they'd rather keep your money and sit in silence.

My husband and I have now been waiting going on two months for our furniture delivery. Meanwhile the over $4000 that we spent on household goods has been collecting interest in the bank account of Ashley Furniture instead of our own account. At the store level they wash their hands of you once the transaction is approved, and tell you to call the delivery department.

I ordered a living room set on 06/06/20. It was supposed to be delivered on 7/21/2020 then it got pushed to 7/31/2020, now they’re telling me is going to be delivered on October. I really want to cancel my order but why do I have to pay 10% from it when it wasn’t even my fault.

Ordered $10,000+ worth of dining room and bedroom products on 6/7/2020. Promised delivery of dining set on 6/23. Arrived & installed as promised but had wobbly chairs, blemish on table top surface & minor nick on pedestal. Called & got a repair scheduled that took care of wobbly chairs & minor nick but the blemish, looking like a black sharpie mark, wasn't addressed & repairman stated it likely needed a replacement table top. Never got any further correspondence from Ashley. I have a standing complaint with customer service that is being ignored.

I would choose no star or or a partial star if I could. We purchased a dining set including a table and 6 chairs a year ago from Rockford store in Illinois, but delivery and customer care became problems right away. They missed the 1st scheduled delivery date, only delivered the table after a while, and missed another delivery of the chairs, and finally delivered chairs with different look. Store manager promised compensation for their mistakes but never materialized after several phone calls. Definitely not recommended!

I will never purchase furniture from Ashley again. Was completely disappointed with the quality, as was just a step up from Ikea but at a much higher price. I purchased a bed, nightstands & a dresser. Both of the bed rails were damaged - 1 in shipping and 1 just poor quality where the film of what I thought to be stain was peeling off. The footboard was also damaged in shipping. The return process started well in obtaining labels & taking to UPS, but that’s where it ended. I had no communication on the exchange or when replacement items would be sent.

I placed an order for a dresser that went on sale in May 2020. Delivery was scheduled for the end of June. I received an email telling me that the delivery was rescheduled for end of July, because the dresser was out of stock. Not sure why Ashley Furniture would sell items they actually don’t have in stock. The item was delayed until end of July and then again I received a notice that item will be delivered end of August. This is the worst experience I have ever dealt with. If they can’t deliver on an order, Then why sell furniture to people when they expect it delivered on time? I will never buy anything from Ashley furniture again.

We bought a table at Ashley in Aug/2019. After a few days, we had an issue, where the table presented 2 small peeled circles in the finishing, over the top. As we had the Protection Plan, we call them, and 1 week later it's been "solved". We were caught by surprise when saw that pealed area, and the technician told us that the table's finishing was not that resistant and recommended us to put a glass over the table to protect it.

On Ashley's website, several of their barstools come in sets of two. We ordered from their website two sets of 2 barstools. However, Ashley Furniture does not stand by their misleading advertising. We only received part of our order and contacted Ashley. Contacting them is difficult. They never get back to you and never answer their phones.

We went into your store in Newington, CT on July 3rd and met with Jonthan **, Sales Manager for that facility. On our receipt there is a tentative receiving date of July 15th. At this time we paid in full. At a later date we added 2 additional pieces for at total purchase of approximately $3,000. We did think that July 15th might be an unreasonable date so 2 days after the 15th we called the store and they informed us that delivery would be in August, which was not a problem. A week later we contacted them to see if delivery would be the beginning of August or the end since this is a new home without current furniture. We were informed that delivery would not be until October. After leaving multiple messages for Jonathan on his phone and at the store we have not had the courtesy of a return phone call. End results we have paid in full for our purchases, which results in Ashley Furniture having our money for four months.

After a little over a year, the finish on our outdoor table is coming off. We have a warranty but when we filed a claim we were told this was not covered. We purchased other pieces and have been happy with them so far but I hope nothing happens to them because it doesn’t look like the warranty is worth the paper it was written on.

Bought product months ago. Delayed 3 times and when I schedule delivery doesn’t show up. How can you sell a product and not produce it and then not deliver it, sure were happy to take my money! Taking my business somewhere else!

One of the worst products is the sectional I bought from here. Terrible quality, after 18 months the inside started to rip and the staples are exposed making it very dangerous as someone could cut their hand from it. I called customer care to discuss this issue and they were not interested in helping me and that is after I was put on hold for a very long while. I had to fight my way to speak to a manager after the CSR refused to transfer me. This has been the worst retail experience for me, I urge everyone reading this to not waste your money on any Ashley Homestore.

Purchased lift recliner for disabled parent 2017. Filed a claim in July. Warranty company dragged their feet & I never heard from them (pandemic?). When I called after 2 weeks they had authorized a replacement. Dad has been without this chair for 3+ weeks so I had to rent another chair in the interim. Every time I call to follow up because They will not call you, you have to call & call & be put on hold for 10 minutes at a time. They want you to hear "God Bless America" in its entirety at least 3 times before they say "The manager isn't in, he will call you back." How are they even open for business with this horrible customer service? Take your warranty money and burn it! Same effect. They want your money now and don't want any repeat business. I've called & all managers were gone for the day at 2pm.

So I purchased a sectional and chair online June 16 and was given delivery date of July 22 so I waited for the text and got the living room ready and that day came and I got a call that the furniture came to the warehouse on that day so they went ahead and scheduled me for today for delivery and then I get a email this morning saying with no reason as to why but they are pushing my delivery date till August 23rd. ARE YOU FREAKING KIDDING ME!!!! I called. Talked to two representatives and get two completely different stories so then the “supervisor” which then gets on the phone with her ** attitude off the bat and said, "Your chair has not even got to our warehouse yet." Like seriously. These people can’t get their facts straight. Worst customer service I have ever had in my entire life.

We bought a new home and very excited went to shop at Ashley. I have never been so frustrated in my life. I ordered 3 bedroom sets end May and delivery started June 18th...Bits and pieces of furniture was delivered over 6 weeks. Could never reach anyone to check as what was going on. One bed frame was defective and till date nobody came to fix it. Have called multiple times and can never speak to anyone. If by any chance you reach the store and someone answers, you will be told that they are taking care of it, and the corporate has to take the decision. I received a wrong dresser and have been pleading to exchange it to the one I had paid for as the wrong delivered item does not match the other pieces in the room and moreover the wrong dresser delivered is high. I have put a TV on it. My 90 year old mom is having such a hard time as the TV is too high. There is not much space in the room for me to do anything else.

On June 22, 20 my sofa bed wouldn’t fold back inside. I contact Ashley to advise. Was told case open and someone would call me in 48hrs to schedule inspector. I never got that call so I drove 40mi there on the 4th day. I spoke to manager Sarah R who remember me from Monday and got inspector scheduled for July 14, wow 3wks out. The inspector came and said he would have bed replaced due to manufacture malfunction and someone would call me in 24 hrs to schedule, never got that call.

Purchased this tv stand via a telephone call. Sales person was persistent on us paying in full. Delivery was horrible. They didn’t want to assemble it. Well I made them insert the fire place. They left. They were in a rush. We noticed minutes after they left that they need put the door knobs on. So we did and opened the cabinet doors to find a damaged piece of wood. We ran to our front door to see if they were still there. Nope they were all the way down the block. I called the store to complain. But no one wants to answer the fall. I called the sales person. He did nothing to help. I called customer care over twenty times. Nothing. Finally got through a day later. A woman took my complaint and sent me an email to reply to. Which I did. I sent her pictures of the damage and picture of serial number. Never heard back from customer care.

In store experience is always great. The sales associates are nice, funny and helpful. But once you order something - good luck getting a straight answer out of their main customer service line. I have asked for split delivery on items more than 5 times. They lost one of my items and I have no date of arrival now. What makes it more frustrating is that they aren’t calling or updating me when they said they would. If they were better at communicating, I might rate them higher. But it’s been a horrible experience. If you can buy something off the sales floor and take it home that day - then 4 stars. But once it gets to headquarters they don’t care about you.

I have bought over 40k from Ashley Furniture and the first two years it was great. But the last three purchases was the worse delivery and customer service. Stuff don’t come when they originally say it will. They brought four different tables and all of them was damaged when they took it out of box. All four times I wasted my time and got nothing from customer service. PLEASE DON’T buy from Ashley furniture. I’m warning you. The last purchase all the delivery guys does is drop furniture off still in box and does not assemble it when I’ve paid for installation and delivery. So now when I open box if it’s damaged they are gone and then I have to go through customer service which is a joke. Never again Ashley Furniture!!! I’m done with you!! Readers beware!!!!

PLEASE PLEASE PLEASE DO NOT BUY ANYTHING FROM ASHLEY. I have been in the service industry for 30 years and if I treated my customers like Ashley does I would be out of a job!!!! You think I was SHOUTING? I was! Customer service is nonexistent and if you do get someone on the phone they cannot help you. One day after your warranty is up they said policy says they cannot help unless you pay. I ask to speak to a supervisor and the person on the phone told me no one else was higher or could give me a different answer, I said, "Unless you're a VP in charge of service there is someone higher." Had to mention LEMON law to get help. Who wants to fight for what is right? Ashley wants to beat you down until you give up. NEVER EVER BUY FROM ASHLEY.

Mattress was already replaced once, had less than 6 months. They didn’t replace it with the same mattress. It needs to be replaced again. I still waiting. Cardis is the seller of the mattress. They are not very good on service. They make you buy an expensive mattress cover in order to get a 10 yr warranty & I still waiting for a new mattress.

Worst customer service ever!!! Please do not buy your furniture here, they will tell “Oh you have 1 year of no interest“ and after that year passes they will charge you for the whole year if you didn't pay the full furniture you bought, because employees do not give you a full information, they just care that you buy so they can make their commissions so make sure you read the tiny print before you sign anything or better yet, go to another furniture store!!!

I like my cool mattress and I have a better night sleep because of this; I like the discounts they gave me to get the mattress. I like the delivery as it was seamless. But the order was back-ordered and it took long to get the order.

Furniture came damage and delivery people were aware and left. Warranty unable to fix because product no longer made. New furniture picked out and when they came only had part of the set. Had to call and be on hold for 2-3 hours then disconnect and call again. Then told they would come out to deliver later in week. Stayed home three days to get damaged furniture or not have it deliver week at all and after it’s all done if ever they said they only offer store credit. Who wants store credit after this. Worst service ever. Horrible.

WORST service anywhere. Purchased matching wall decorations. 1 arrived 3 days late, 2nd is nowhere to be found 30 days later. Have spent several (5-6) hours on hold. I was texting with a rep for over an hour, they were unable to give me an update on my order. I was told call the store.. back on hold for 2 more hours (no one answered or returned my call).

If there were an option to give 0 stars or negative stars for Ashley Furniture, I certainly would. I ordered furniture on May 31st, 2020 and as of July 21st, 2020 we have yet to see our order. They sure have our money though! You cannot get through to a person at customer service and when you call to sit on hold, the line eventually disconnects and hangs up on you. When you chat online the excuse you get is a run of the mill COVID excuse. They call to schedule a delivery to us only to turn around a week later and call us to tell us it has been delayed yet another week - this has happened 4 times. We will NEVER purchase another piece of furniture from Ashley and I would not recommend them to anyone.

Ashley Furniture sends emails telling you of a delivery date, I get ready for these dates by clearing the room and the delivery does not show up. I hurt my back bringing furniture back in the room twice when they didn’t show up. Then I requested a return and have been given the runaround for a month. Again, given dates that I waited home to be available and they never come. I was told two times the order was put in the computer wrong on two separate occasions. It is ridiculous how many times I was transferred, waited hours on hold, was never called back after leaving my number on a recording. This company is so unorganized and unprofessional! Never, ever, again and will warn others. Horrible service!!!

This review is for the Ashley HomeStore at 2475 Market Pl Blvd, Cumming, GA 30040. I purchased an office set from this store. Upon delivery, the desk and bookcase were damaged in several places. Additionally, the delivery people did not assemble the furniture correctly and they actually quit attempting to assemble it, leaving it incomplete. I paid $280 for "premium delivery" with FULL assembly. I tried to refuse the incomplete and damaged pieces but the driver just left. I went to the store in person to return the furniture but they said they could not process the return in their store (it has to go through corporate).

Sharon ** is an experienced sales associate who made everything go smoothly. From the beginning she greeted us in a friendly welcoming manner. She was kind, patient, and full of WISDOM where it came to listening to our concerns and finding the items that we wanted at the best deals available. She was thorough and clear. She explained everything and answered all our questions. She is a wonderful person and will treat you in this manner. If you go to the Boca Raton, FL store ask for SHARON **!!!! 5 stars!!! - We were there yesterday.

This company will gladly take your money but will give you a runaround when requesting a refund. My wife and I purchased 2 sofas from Ashley Furniture on Sunday. After being given a promised delivery date in August and completing payment, we were told that one sofa was backordered with no ETA and expected delivery would be months out. I did not request to cancel immediately out of politeness, but was told that I could cancel the order anytime. After doing some research, not only did I find out that I overpaid for the sofas compared to ordering online, but I was also never advised of a free shipping option and charged $175 for shipping instead.

We purchased about $2500 worth of furniture from the local Sanford, Fl store. When it was deliver it was damaged. It appeared that when the driver unpacked the sectional they cut a big hole in decided to hide it and leave. I tried to stop them from leaving but I was too late. I immediately called customer service but their lines are so long it took a significant weight time to get to one. She filed a case for the furniture and one for a complaint for a supervisor on the deliberate attempt to hide the damage.

First off, I have no idea how Ashley is still in business!! Quite possibly the worst customer service I have seen in many years!! I have attempted to get resolution to a problem since March. I initially contacted customer service back in March regarding outdoor cushions that did not last longer than about 8 months without tearing. Since they were under store 1 yr warranty I thought this would be a simple issue to correct. Boy was I wrong!! 5 months and counting...over 5 hours in customer service hold time...a visit to the store, numerous contacts made with all levels and guess what...still no new cushions and no resolution. I have been told they would be delivered but never came. I have been told they are sitting in a warehouse and would be sent but no. I have been told expect a call but no again.

I purchased a sofa from Ashley in store in June. I paid in full as required and was told by the salesperson I'd get a delivery date texted. It's 3 weeks later, and all I've received is a text to say I have no delivery date. I called the company and was routed to a call center who said they still didn't have a delivery date but were trying to get one. While on hold, I was listening to their marketing boast that they design and make their own furniture, have their own distribution centers and handle their own delivery. So the failure to arrange a delivery for a fully purchased product is squarely on the shoulders of Ashley. I was then told I have to go to the store or try to get through to them to cancel the order. After 14 calls to the local store, I was able to cancel the order and pay a 10% penalty! I just paid $100 for this store who can't deliver what I purchased! I'd rather give them that than $1000.

The first experience in the store was a great one, excellent customer service rep, 5 stars for sure. All the trouble started with delivery. We ordered early June and was told that we would have our bedroom items by July 7. July 7th came and they called said they would be here in a given window of time. That time came and went and no one showed up — so there is one day of missed work for nothing. A new date was set, they showed up (I guess that’s one plus) but my items were broken and one was not assembled because and I quote “they didn’t have time at the warehouse”???? Like what? You mean you don’t have time to provide the service that I have already paid for? How does that work?

I placed an order for this 2-piece Darcy Sectional sofa on 5/14/2020. Sofa was not delivered to my house for several weeks, upon which time I was sent an incorrect piece (blue sofa instead of the cobblestone I ordered). After several attempts at reaching AF's customer service and subsequent redirects on the phone after waiting 20+ minutes at a time, I finally made contact with the correct online customer service department. The rep informed me they would schedule another delivery a couple more weeks out, to which I reluctantly agreed. Not once in that conversation was I apologized to, nor was I offered any sort of compensation for the inconvenience.

We purchased the Raelyn bedroom suite. We got the headboard damaged on delivery. When contacting them they told us that this is how it comes from the manufacturer (is it not them?). We spent over $3,000 on this set. Buy your bedroom set somewhere else. Not worth it. Shady company and awful customer service. We also spent over $5,000 in the last year at Ashley's. Never going to buy them again and never going to recommend them to anyone.

Updated on 08/17/2020: DO NOT PURCHASE FROM THIS STORE EVER!! I have made several complaints even to BBB and still I have no received all of my merchandise. HERE IS MY FIRST COMPLAINT MADE ON 7/16. I am very dissatisfied with the lack of care from this company. Had I taken the time to read the reviews I would have never given this company a dime of my hard earned money. I went through the hassle of making the decision to pick up my own items so that I would guarantee to receive them in a timely manner only to still go through the hassle of still not having any furniture a month after I have moved in.

On June 3, 2020, I went to Ashley Furniture to buy 2 recliners. I liked what I saw so I purchased them. I was told it might take up to 2 weeks for delivery. I said fine. But I after I had waited until after June 23rd, I still had not received my recliners. I called the company back. I was on hold for 20 minutes. Then the lady said, "Yes, I see your order will be delivered on July 18th!! No, wait, both will be delivered on July 31st!". I said no way. I wanted my money back. They said there would be a 10 percent charge for restocking fee. I laughed and said, "WHAT"? After that the next day I went to Ashley Furniture store where I bought the recliners. I told them I want my money back.

***This is my opinion based on MY personal experience*** THE WORST COMPANY EVER!!!! DO NOT SHOP WITH THEM. This entire company is a rip off. They take your money but don't follow through on delivery time or promises. I purchased SEVERAL pieces of furniture on February 5, 2020, one of which was a table with 4 bar stools (there was something wrong with each piece of furniture). The table was scratched out of the box and ALL four chairs are wobbly. I have been fighting this entire time to get the chairs repaired. I finally asked for an return but they won't do returns (which they don't tell you this in the store). They finally agreed to do an exchange on July 9, 2020 and guess what... NO RESPONSE to my calls or emails. This company is a complete FRAUD and they absolutely do not care about their customers. I could have spent $8000.00 with any other company but instead I choose Ashley and I guess the joke is on me.

This company only cares about selling. After they make their sale, they is zero follow up how long the delivery is going to take by the sales person. Corporate starts sending false dates confirming delivery and on the day of delivery, they change it for another 2-4 weeks. This continues to go on and on and they have no sense of urgency. They just say that delivery dates are subject to change! No one wants to take ownership or responsibility to go above and beyond a customer. I am currently waiting for my furniture going on 3 months!!! No wonder they are a 1.5 star company. Needless to say the quality is not what it used to be 10 plus years ago. Don't waste your time and go with someone who cares about their customers.

I ordered a bed (and a nightstand) online which it was one of the most expensive platform beds in Ashley furniture (SKU AFHS-1442279K). My order delivered on time, but the header part was broken (photo#1,#2). After several calls, Emails, and contacts with the unprofessional rude customer service, finally they arranged for the replacement delivery, so I got the replacement part after 2 months!!! BUT… the second delivery was worse than the first one, it shipped in an open box and was broken in several locations (photo#3). I am tired of contacting them again and again or waiting for another 2 months to receive the replacement part as there is no guarantee if it won’t be broken again!!! It was the worst experience I have ever had, totally wasting money and time. I do not recommend Ashley Furniture to anyone and I will never purchase anything from them again. https://ashleyhomestore.ca/products/starmore-exclusive-3-piece-queen-platform-bed.

Never shop here, avoid this place like the Covid plague. Don't believe me, please read all the countless horrible one star reviews in Yelp. With the same repeating issues. Many had a similar experience. Worst shopping experience/customer service I have ever received at any business. I bought my bedroom set at Ashley's one month ago with the help of store manager David **. He assured me that the packaged deal I was receiving was the best Ashley's had to offer.

I would like to address a few issues that I have had with my order of 6 dining room chairs. I went into the store and purchased a dining room table, buffet and 6 chairs on 11/29/19. Everything was set to deliver on 12/10/19 but then received a call that the chairs would be delayed until 1/22/20. The chairs were finally delivered but one of them had wrinkles in the fabric and the cushioning was lumpy. I talked to customer service. They placed an order for a new chair to be delivered. The replacement chair was delivered on 2/5/20 but the chair was wobbly, the delivery guys tried to adjust the legs but it was clear that one was uneven. I talked to customer service again who said they would place an order for new legs to be delivered to me in 7-10 days, then I could call for a tech to come out and fix the chair.

My mother and I went to the Colton, Ca location to look for a sofa sleeper. She bought the perfect piece to match her house decor. Three days later, we went to go pick it up. We were informed by one of the sale associates, that there was a mix up at the warehouse and her “perfect piece” was sold. Nevertheless, we were extremely disappointed and ask to speak to a manager. After talking with Mr. Hector **, not only did he calm what could had been a volatile situation, but he agree to resolve the situation by replacing my mother’s “perfect piece” with a better one. Overall, he and Mr. ** (Sales Associate), went out of their way to make sure that my mother and I was satisfy. Thank you, Mr. Hector ** and your team, for make a bad situation better.

I was at the Winchester VA location with my boyfriend. A salesman did greet us but did not introduce himself. I did however ask for his card when I left. His name was Smiddy. We were interested in a sectional sofa and did purchase one. Bottom line he was very non-professional and yelled as we were walking around the store saying "We have financing options." Anyway he told my boyfriend it was going to take 8-10 weeks for delivery and when I made the purchase he said 10-12 weeks. I did call him out on that. He said It wouldn't be the 1st time he did it. Just very non-professional.

Bought two chairs on the internet sales and have been trying to return them since the day after they arrived in mid May 2020. The store in Snellville GA where we bought a lot of other stuff from tried to help and call customer service and got the same no answer on the phone call. If you buy on the internet you cannot take it back to the store for return like you can at any other store out there. If you call customer service you can only hold for 15 minutes then you go into answering machine mode and it says, "Leave a message and we will call you back in 24 to forty eight hour." It looks like they meant 24 to 48 months. Have call a couple times a week for nearly 2 MONTHS now and have never gotten 1 callback.

I ordered a dresser on May 25th and got it June 5th. I had bought a dining set a few years prior from one of their showrooms and was pretty satisfied so I thought 'why not order online for convenience?' Big mistake. The dresser arrived irrecoverably damaged. I called and had to text photos then wait nearly a week for a "technician" to come and go "yup, that's destroyed" then wait another almost week before finally calling back myself to find out what was up only to be told some mysterious 3 letter department (probably their insurance dept) had it in their queue and there was no way to contact them but I would get an email.

We ordered multiple pieces of furniture from Ashley’s online store. Each delivery has been a nightmare. We understand Covid-19 has created a issue, but the failure to deliver without warning is unacceptable. We have had 3 deliveries all with issues and the latest still pending because of their incompetence. Customer service has been far from helpful. I just want to return everything and go with better company.

I ordered a desk over six weeks ago. I never received any email updates as to the delivery status of my desk. I've called Ashley twice. Both times, I was on hold for one hour until I finally got tired and hung up. I emailed them, but no one wrote back. I went on their message service and tried to send them a message, but no one responded. I have no idea where my $350 desk is. I am on hold right now, trying to get an actual human being on the line. The customer service is horrific. Where is my desk? I will NEVER order from them again.

If wish I would have ordered the same furniture through another company...which I did for several of the items, because buying the items through Ashley Furniture isn’t hard, it’s actually getting the items delivered that is. Two months later, I finally got half my order after two days of being lied to, them attempting delivery at the wrong location, waiting three more weeks and then told my other part was set to be delivered the next Monday only to be called on Sunday telling me they were setting it up for a week later.

I purchased the Johnelle 6 chair dining set and upon arrival noticed that 2 of the chairs had tears and the screws did not align. I had to go out and purchase bigger screws. I called customer service and left a voicemail as indicated and I was to receive a call within 48-96 hrs. Never received a call back. I left a bad review that was taken down and then received an email from Ashley asking about the issue. I explained and they informed me that they would replace the 2 chairs. Well, they never did and follow up emails went unanswered. I again tried to leave a negative review and it showed that it was posted but then a couple hours later it was gone again. They are controlling the reviews left by customers. Never again will I buy from them.