Ashley Furniture Reviews

We bought this set $4800 living room set just over 1 1/2 years ago and it is coming apart at the seams. Customer service won't help as the year warranty has expired. The couch was replaced because the back broke and the wood punched through the material. Now, the love seat seams are coming apart. I told friends and my son and his wife just bought from Home Furniture and before had purchased from Ashley, as had we. I will tell all my friends and family. Word of mouth will hurt as my son just sent $5000 at Home which could have been Ashley.

I purchased 2 small matching tables. They were expensive, about $440 for the 2 of them, of marginal quality but fit my needs nicely. The first one shipped about a week later and was told the second one may take around a month. A little over a month later (2 days ago from this post) I called asking for the status. Apparently, only the sales rep, Michael, can talk to me, and, of course, never called me back. Called again this morning and spoke with Valerie, and Michael is busy. Asked to speak with a manager, the manager was out but I could talk to the assistant manager, John. But he was busy. Told them I could wait. I was put on hold and then hanged up on.

If I can help just one person or family "DO NOT PURCHASE FURNITURE FROM ASHLEY". I ordered over 12K in furniture, 90% needed repair or return. Guest Care is a joke. They just keep on saying sorry but nothing ever changes. If you want to return an item you are charged 25%. Please stay away from Ashley. Over priced extremely poor quality furnishings.

If I could give a -100 stars I would. The worse experience I have ever encountered. We purchased a round dining room table and chairs in Oct.8th 2021. The first delivery date of 11/5 was canceled without any notification. On 11/6 went to the Grapevine Store store "manager" was at lunch and not available. 2nd delivery date scheduled for 11/12/21. There were damages to chairs, table was unstable, delivery person took pictures of damages and sent them to 'someone". We were advised to keep furniture because it was fixable. We were then advised that we would get a phone call that same day or the next, we never did. We then called GRT (Guest Response Team) which is in Mexico.

Do not under ANY circumstances deal with Ashley Furniture if the item is not in stock. I purchased a sideboard that was not in stock April 2021, they said it would be delivered within 4-6 weeks. Eight weeks later "I" had to contact them regarding the status of my shipment. They stated it will be delivered the next month and apologized for the delay. They said this every month. I had to contact them every month concerning delivery of my furniture. I took days off work based on the day they said it would be delivered. They wouldn't contact me to inform me prior to, to inform me the delivery is not coming.

I purchased a $3500 sectional at Ashley by a salesman that appeared to be on drugs with B O that was TERRIBLE. That was my first warning to leave the store. After purchasing the sectional I contacted customer service for an ETA for delivery. I encountered more issues and it kept getting worse and worse and worse after simply calling about an ETA. I experienced bad customer service by various reps. I called and they would act like they didn’t hear me and hang up. It was horrible. I was told by one rep Ashley doesn’t care about their customers and will not do anything to correct any issues that I may have and they don’t want to hear people complaining.

I am seeking your help to protect my consumer and legal rights. Dufresne Spencer Group (DSG) dba Ashley Homestore, 4851 Citylake Blvd East, Fort Worth, TX 76132, who feels they are above the law and they can do whatever they feel. My name is Rachel **. On January 26, 2021, I ordered a 3 piece Matching Leather Living Room Set, which included a Power Reclining Sofa, Loveseat and Recliner. In addition, my purchase included a 5 year GBS Extended Warranty and White Glove Delivery. October 7, 2021, I noticed all 3 pieces of furniture were discolored. I was told this was real “Genuine” Leather. What I noticed upon closer inspection is that they sold me Fake Leather as Real Leather. In fact, it turns out the fake leather was just painted by DSG/AHS (Ashley Furniture).

The worst store ever! Horrible customer service. "Guest care" is a misnomer..Guest **... Poor Chinese products. They sent me defective furniture without legs....Not only did they not get it back, it's been weeks. My furniture is on the floor upside down gaining waiting for those imaginary legs and technician come to fix the defective product. DO NOT TOUCH THIS COMPANY WITH A TEN FOOT POLE. VALUE YOUR MONEY, TIME, NERVES AND YOURSELF.

I’ve purchased furniture with Ashley both in-store and online. I have no complaints about my in-store experiences, which have generally been straightforward and basic. Online orders however there’s some things to be aware of: We placed an order for an entertainment unit online, and quickly realized there was a problem after check out. I reached out immediately via online chat, and was told the customer service rep would enter a cancellation request and I’d get confirmation in 24 hours. 24 hours later, nothing arrived, and worried they’d ship, I called the customer service line.

I ordered 2 accent chairs and an accent table in my local store on 1/7/22. They set up delivery for the chairs on 1/12/22. They did advise that the table was on order until April. I decided to go ahead and get the table even though it meant waiting 3 months. On January 12th they delivered the WRONG chairs. I called customer service and the hold times were really long - it said I was 875 in queue. I decided to go back to the store. They were able to see what happened and place the order for the correct chairs. They advised it would be February. I agreed. They said we could keep the incorrect chairs until the new ones came. I got a delivery alert for 2/8/22. Turns out this wasn’t a delivery at all. It was Ashley Furniture picking up my chairs leaving my room empty.

In April 2020, I purchased furniture from the Ashley Furniture Store located at 9900 Fairfax Blvd. Fairfax, Virginia. The furniture was delivered in May 2020, and my brand new bed had defects within a few months of being delivered. This included the headboard, broken slats, the pull-out drawer as well as the mattress I purchased for $3,000.00. As soon as I noticed the defects, I took action and followed the protocol that Ashley Furniture has. There was a mattress inspection that took place and then a new mattress was ordered. The new mattress came and 30 days later the new mattress became defective just as the first one did. Once again, a mattress inspection took place.

I ordered a couch online expecting it may take a while to reach me due to back orders. Because it took much longer than estimated, I reached out to customer service multiple ways and ultimately was guaranteed it would arrive today and that I would be issued a discount due to my trouble reaching customer service. Today I called when my delivery did not arrive and was told none of my customer service interactions were recorded, they never could have delivered it today, and my partial refund was never processed. I had taken the day off for the delivery and moved out my old couch to prepare. Earliest estimate now is a month away. I canceled it. I don’t know who the 2 associates were who promised the refund and the delivery date 2 weeks ago, but they recorded nothing, and it honestly feels like a scam.

Ashley Furniture delivery is a problem. We were told the chair would be delivered on a specific date. I asked at point of sale if there was an in-stock issue or any foreseen delays as my mother is elderly and we need to coordinate someone to be with her during a delivery. I was told, no; it would be delivered on this date. I received e-mails to confirm the date. Then, 3 days prior - I received a call stating it would be late. They changed the date. I called to reschedule at a time when someone could be present and was told this happens all the time - the dates quoted are not necessarily accurate.

We were moving into a new home and needed a bunch of furniture, we ended up at Ashley Furniture. After months of waiting we received our order and everything was fine. We had our furniture sitting in the unoccupied home for 6 months before we moved in. 4 months after we moved in the edges of our dining table started peeling back. It was odd because it had only been sat at 3 times and we had thought it was actually wood, not a veneer on the entire tabletop.

I purchased a sectional set online but was then told it would not be delivered until 6/25. I then went to a Ashley store, they told me it is almost impossible to cancel but if I did they would give me a better deal, 1000 less!! So I have been trying to cancel my online order and no luck. I have called 37 times and waited on hold 7 hours. I talked to the rep and she said she can not cancel as the delivery driver has to. I reminded her that we are in March and furniture not coming till June. I also filled out the online form for cancellation- I got back an email saying they would give me 15 percent off if I did not cancel. They then said if I still wanted to cancel I would need to call them- they won’t cancel it online!

While there may be good Ashley locations out there, the one in Lake Havasu City is the worst experience I have ever encountered. From the beginning the salesperson placed the order wrong, to the delivery/assembly persons not knowing what they were doing, including dropping and breaking a piece of the newly delivered furniture that took 3 months to get. 2 months after that, I still cannot get the replacement furniture. I have been made many promises and have received nothing but a comedy of errors and "little miscommunications." This is now beyond ridiculous.

My sales associate was Joe **. He made my experience a pleasant one. Joe is so knowledgeable about the products and services provided by Ashley. I felt like he was straightforward and very honest in his presentation. I will be purchasing again very soon.

We purchased a very expensive Tempurpedic Cal King mattress from the Ashley store in San Antonio. The salesman neglected to put the old mattress removal on the ticket, so the delivery guys would not take the old mattress. They placed it in my front yard. After multiple calls to “customer service”, and three visits to the store itself, I’m being told that they will not pick up the old mattress. It’s been sitting in my yard for three weeks covered by a tarp, yet they are claiming that it’s heavily soiled, and can’t be picked up. They would have taken it if it was on the original ticket, but now it’s a health hazard to pick it up? They state that we have to go to the store to pay for pickup, as they can’t take payments over the phone, but even if we do that, they won’t take it. Are you kidding me? This company is useless at resolving customer issues, and after 20 years of being a loyal customer, I won’t be going back.

Owned the loveseat for 2 1/2 years. Recliner extension broke. Called customer service to find out warranty info. Customer service said repair would be covered, asked me for a photo of the broken lever, and scheduled a no charge service call for 2 weeks later. Nobody called or showed up. I called customer service who determined I was past the 1 year warranty, so they canceled the service without notifying me. I called the local store manager to complain about how it was handled. I was advised that the store manager was too busy to handle complaints. I asked for his email address. They refused saying it took too much time for the manager to handle so they don't give it out. Asked to speak to an assistant manager and was routed to a sales manager, who refused to talk to me because the National Customer Service department (who I was complaining about) handled those problems.

OMG!! This place is a joke!! They delivered us a sofa and love seat in 2021 and we still do not have the love seat repaired. The love seat had a defective foot that scratched our brand new hardwood floor. When we told them what the love seat did to the floor, they acted like they didn't even care. We asked them to only replace the foot or send it to us so that we could replace it ourselves but they just keep ignoring us. If I could rate them as a zero I would. Think twice before you spend your hard earned money at this place.

Ordered online and the discount from ad was not applied. Text messages and calls for confirmation were sent out from 8 am to 6 pm!! White glove service was to be applied for bed but not done. Never again will I ordered.

I’ve been waiting on my bed since July 2021. A member of your company initiated an email to me stating an item I ordered was in stock and asked if I wanted a partial delivery, in which I replied yes, as evidenced by my screenshot below. On March 4 2022 at 10:42am your staff contacted me stating they secured a portion of my order and could complete a partial delivery. Even if I elected not to, they stated they would notate my account so the items would be secured. I responded on March 4, 2022 at 11:17am requesting the partial delivery so my items would not be redistributed, as evidenced by screenshots below. Your staff neglected to respond. I AGAIN took the initiative to contact your company to follow up and am being told that you basically take back your offer to complete a partial delivery due to my lack of response? Which is completely bogus.

I ordered a table & 4 chairs with specific delivery date, chairs arrived but not the table. I called customer services, I was told to follow up with UPS for estimated delivery date, I called UPS, they said they don’t have it, since item is not shipped yet & doesn’t have a tracking #, contacted Ashley again, they said it will be shipped in 20 days. Horrible communication, why would they try to get rid of me by referring me to UPS knowing it’s not UPS fault. The darn item has not shipped yet!!! If I was informed of the delay, I could’ve canceled the order but now I have 4 assembled chairs & no table!!! Never ordering from them again.

Purchase a living set in December 2021 and was told it wouldn’t be available until the end of February 2022. I made a call since I never heard from Ashley and was told it would be the end of April. I called to cancel today March and they stated it would be a re-stocking fee of 10%, I ask how can you charge a re-stocking fee when the furniture was never in stock and available. I understand a fee if the furniture was available and I changed my mind, this is clearly a rip off to consumers.

Purchased a king size bed 2 weeks ago. Received shipment late because of weather. Upon arrival noticed box in pretty bad shape. Called Ashley's. They asked for 7 pictures. Opened box item in bad shape. Not only due to mishandling but very poor workmanship. Parts coming unglued at seams. Called again. Mind you we purchased the insurance from Ashley's also. The laundry list was impossible to assertion since we opened the box.. Needless to say You get what you pay for. In this case Very poor quality furniture that they make impossible to return. Beware.

We purchased bedroom furniture in August 2021. We received "free" delivery from the store. Our furniture came and we set up the delivery date. The Ashley employees came to set up our furniture. It look beautiful. Little did we know the furniture had been delivered and set up broken. The bottom of both dresser and chest were broken. I called the store and submitted a complaint. Their response was, "We are sorry. It's been in your house too long and we don't know who did this". We paid $2500 for this furniture and we were basically accused of breaking our own furniture. Don't purchase from Ashley. The quality of their furniture is nothing but trash. Don't waste your money on their cheap furniture. We have been long term customers of Ashley, but after this experience we will not be going back. I would have given them 0 stars but this system requires a rating.

Bought a sectional, and didn't need it till Early March, they told me no problem and then sold it without me knowing. I only found out when I went to have it delivered! They lie and then try to backtrack hoping you won't mind waiting longer. Shop elsewhere, got everything else through Bob's and Raymour.

Purchased a sectional set from Ashley furniture online early Jan 2022, received it 2 weeks later. Delivery was quick and within the given time window. The sectional set looked, felt great and fit perfectly in our living room so we were super satisfied when it was delivered and set up. Until 2 days later, two of the seats started to squeak every time you sat down, got up, or move around. We had only sat on these two seats maybe 2-3 times after it was set up. Contacted customer service first thing Monday morning and explained the issue, the agent said they will have to send out a technician out to verify the issue and if they can repair it.

Having been a long time customer of Ashley Furniture we were shocked as to the demise of this company! Ordered a couch and love seat on 2-20-22. Only love seat available to be delivered. Couch in approximately 6-12 weeks. Ok scheduled love seat delivery on 2-24-23. Great! Delivery guys tried to “shove” the love seat through our front door with all the shipping packing on it!!! OMG! Never saw that before. After two forced attempts. And when we reacted “wait! Don’t do that!!!” Main guy cut the shipping packing off outside our door and guess what!! Couch broken frame cracked nails thru material. He simply blamed the warehouse!!! He put back on the truck! No problem for him!

When trying to explain that the hardware provided is incorrect, they would only send me more of the same incorrect hardware. Drawers will not close or open correctly because of this, and they would love give me a refund either. How am I supposed to use a dresser that has unusable drawers?

A couch spring broke and we filed our claim with Ashley within the warranty period. After over a month of waiting for a response, they finally told us they denied our claim "due to customer use". The warranty doesn't say it becomes void if we "use" our furniture. We spent 2 more months and countless hours disputing their denial and even tried to go through the BBB who tries to settle your claim. During this process, Ashley side stepped every issue and came up with a new denial reason of "now it's past the warranty period". We filed our claim within the warranty period, so this doesn't make sense. We've also sent them 2 demand letters and spoken to numerous employees who agreed with us but couldn't help us because corporate made up their minds already. I don't know what we did to deserve such unfair treatment from them.

The delivery team appeared to be professional - however, they left Styrofoam on my carpet, damaged my wall (because they failed to use blankets as any reputable mover would do) by hitting it with the metal part of the footboard - tearing a chunk of drywall and coats of paint out of the wall and then acted like they didn't do it - even said to the call center "If we did it" - when you hit the wall you both looked back at the damage done! Left smudge prints on my wall - not small marks but hand sized smudge prints. Upon setting up the bed, they finagled the underbed leg support - put it at an angle because the slats to the bed somehow rubbed up against one of the drawers. THEN the second drawer was installed with cracks in the wood.

“We ordered a zero gravity leather recliner and loveseat in January. It was a cash sale and we paid a large amount of money for power warranty. The recliner came first and we loved it completely however when the loveseat came it did NOT seat as expected. Both my husband and myself describe it as sitting ON top of the piece versus IN it. It is not the same feeling and we are not pleased at all. We went into store and were told we would have to file a request for a return/exchange and it would be today before we were told if we qualify.! WHAT!!!

Tiana from the New Rochelle store went out of her way to get is furniture that would fit and that we loved. She looked up furniture on the computer that would fit our specs and was very a accommodating.

Poor service, after number of calls can't even cancel my order which is shamelessly being pushed out by 4 months... Store service rep told that even to cancel order she needs manager's approval...What the heck...I can't even cancel my order... I have wasted 8 precious hours of my life just reselecting the furniture when the order got pushed out for the first time...Complete fake place with fake promises and zero commitment to clients...

Purchasing furniture, great sales Agent, misinformation on furniture delivery date, even though we were told it was in the warehouse. Contact Customer service near impossible, can't even reach the actual store by phone. Management response to problem is we just needed a pound of flesh. No solution. Won't shop here again.

I purchased 4 chairs from Ashley's but when they were delivered the chairs did not meet expectations. I drove them to an Ashley store to return them only to be told they would not accept them and it would be my responsibility to ship them back to a warehouse in North Carolina from Massachusetts. It cost me over $198.00 to ship them back. I should have just given them away. I was shocked that Ashley would not stand behind their own product. So purchase from them at your own risk.

Worst experience ever!!! We are trying to get any news about our order, we are calling almost 2 months to the store on Ashley on Heritage, we spoke a lot of time with Prince sales rep, Jacqueline who is the manager, everyone promised us check and call us back next day and NO ONE DID THAT NEVER!!! We have order for almost $6000 and manager can`t find where it is right now and will it be delivered to me or not, they always said that they need to check and they call us back, but they did not. I was told 10 times that this time they call us for sure.

Purchased a bed with a movable base during the holidays. Was originally dealing with two employees, one salesman and one mattress specialist and we came to an agreement on a price of a mattress but made an appointment to return to make the purchase. Upon arriving to our appointment we found our salesman who left to find our mattress specialist when she brought a completely new person. When we told her that this wasn't the original person we worked with he lied telling us he worked with us before (upon leaving the store the original specialist saw us immediately recognizing us but unfortunately it was too late and he lost the sale). While speaking with this new mattress specialist I explained my apprehension about purchasing a movable base.

Went to Ashley for two bedroom sets. Should have learned from another experience with Ashley. Found the sets paid $5,500.00 which in today's world isn't too bad. I figured if I bought the "Signature edition" I was getting the best this company has to offer....WRONG... I advise anyone or everyone to completely inspect every inch of what you are buying not that that's what they will deliver because they won't. I received this crap and had to level everything with furniture pads. Everything wobbled on the floor. And NO my floors are not uneven because the first thing I did was get my level to check.

I bought from Ashley Furniture because I figured that a Wisconsin company could be trusted to have strong customer service. I was wrong. I bought a chair online and was promised delivery on Feb 11. First problem was that I never got a receipt. I found odd but I didn't push it because I kept getting delivery updates. Then, the delivery date comes and I get an email telling me that I had to reschedule. Why? I have no clue but the rescheduling options are at least one week out. When I tried contacting the customer service folks I had to wait 20 minutes to hear from someone, who then transferred me to another number. I am still waiting to hear from someone on this line. The chair might be great, but the service has so far been very disappointing.

Bought a complete set of furniture for the living room and bedroom from the store in Tampa. I placed the order in September. I was supposed to receive all the items latest by November but the last item received was in the 2nd week of Feb. The couch was ruptured and structurally damaged during the delivery and they were able to fix that as it was insured. The bedroom set was the last thing to arrive and to my surprise, after talking to them they offered me a discount as well. The shady part is they took off INSTALLATIONS from my bedroom set.. How am I supposed to lift those 4 boxes weighing 100 lbs and heaviest being 210lbs? A very shady way of running the business. If you cannot afford to offer discounts then don't. Just stop lying and luring people into buying your product by offering things that you can't and causing inconvenience at the end.

Where do I start? Bought my bedroom suite 16 months ago and with the sales person's suggestion we also took advantage of the extended warranty. Was sleeping and the left side of my bed collapsed. Amazed to my surprised nothing was broke. The bed literally fell apart. Quite disappointed, I first called customer service then they repeated several times the bed out of the one year warranty and referred me to the extended warranty company. They let me know they do not cover a bed falling apart. The warranty I bought was worthless.

I bought a dinning Table. I received the furniture on my and the same day I noticed that the bench of the table was lower than the chairs. I immediately called them and notify the mistake. I’ve been waiting since then and still not have my right bench. Today is February 10th and they don’t know when I’m going to get my new bench. They change and change the dates 'cause the part is on “back order “. So mi while I’ve been in function of storage for them. If you want something from Ashley make sure that everything is in the storage otherwise you will have to wait at least a year or more. Totally dissatisfied. If I could give them 0 stars I would do it.

This is a review for the store in Avondale, AZ. I dislike doing this, but I’m frustrated and very disappointed and people need to be aware. First, I must say the employees there must hate their job as they won't acknowledge you when walking in. They are all in little groups chatting or on their phones. it takes a while before anyone asks if you need help. Once you tell them you are there to do an exchange their facial expressions change. No one wants to help.

I ordered furniture from Ashley's website on 11/17/21 with expected delivery dates within the next two months. It is currently 2/8/22 and I have been in conversation with MANY employees through phone and chat who either cannot find my order and have to reroute me to another department, or who "end chat" or hang up on me, and one who gave me a new projected delivery date.

My husband is getting ready to have major neck/back surgery, we shopped around for a comfortable power recliner for him to have while recovering. We found one that he really liked and felt it was the most comfortable of all he tried at Ashley Furniture at Sandhills in Columbia SC. We purchased and a delivery date was set up, when we received the chair it was so very uncomfortable and after a few days we knew it was going to take a very long time to break in if ever.... I contacted the store and told them the problem (I swear it it is like sitting on a board) was told that they would turn it into customer service and someone would contact us and under the circumstances that there was a chance that we could swap it out for the one in the store. A few hours later we went to the store to retry the chair to make sure that we weren't imagining the difference. Well we weren't it was such a big difference.

**Worst furniture company ever**It starts with their customer service reps. 1st call waited on eternal hold only to have the lady take my personal info and then hang up on me. 2nd call waited for eternal hold then lady answers with the worst connection. 3rd call waited for eternal hold then the rudest cs rep talking over me, telling me to turn over my sofa to show damage so they know what parts to order. Excuse me, this sofa weighs a ton and there's no obvious physical damage. The damage is between the base that is not visible. He puts me on hold so he can pass my info on to a supervisor and never comes back to the line. Total time 30 minutes with NO resolution. Only did I wait 5 months for my sofa and now have to wait another month or so for a technician to come out. Poor quality, poor service whether it's delivery or repair. These folks are not worthy of one star. What a disappointment!

Ordered this lift chair for mom for when she got out of the hospital. I called the actual store in Cumming Ga. I was not told that the chair could not be returned after 72 hrs so I was waiting for mom to come home 4 days after delivery. The chair did not incl the remote when delivered but they did bring us one eventually. Mom hated the feel of the chair. She said it feels like concrete. So we tried it and it is very uncomfortable. We called to return it after 2 days but it was in our home for 5 days already. Then they said to send pictures so they can determine the problem. You can't see "uncomfortable" so they declined the return. Now it is too late. We had to buy another chair for mom so now we are out almost $900. Ashley is not a good place to do business.

I wouldn't recommend Ashley to anyone. Worst experience with them buying several items since the end of July 2021. During the process, we asked to return a sofa couch, kept calling every single day asking for a refund, they would tell us OK we will have someone call you the next day. The next day would come and of course, no one calls. We stayed like this for a long period, ending it with personally going to the store to get our refund for the couch that was never delivered after 6 months of waiting.

I purchased a bed, mattress, and 2 nightstands. I paid for delivery which was to include the old mattress being taken away. The nightstands were to come in a month. The bed was delivered with a large stain. The delivery people refused to take the old mattress. It took more than a month to get a new bed. The nightstands arrived today, 9 months later, yes 8 MONTHS LATE, and there is a chip in the front that has been glued back on. Unbelievably bad customer service (although one gentleman on the many was accommodating). Reglued furniture. Stained furniture. The furniture simply doesn't arrive. Spent around $7,000 and they do not care.

I called on Day 8 to return a $1000 chair and they refused to take it back, either at a store or via pickup. I explained that I needed to get help to put the chair back into the box but it didn't matter to the company. We spoke to customer service who escalated to a supervisor. I will never buy furniture again from Ashley Furniture and suggest buyers beware.

They are very unprofessional: I called to have an item replaced that they delivered all dinged up. Every representative was ill-mannered and didn't know what they were doing. The last rep I spoke to kept talking over me and wouldn't let me express my concern. She constantly cut me off and did not care about the problem. I asked for manager and she continued to raise her voice over mine. I will never purchase anything again from this so-called company. It seems like they hire anyone to answer there hotline phones. Complete garbage service.

We ordered a few thing from Ashley Furniture and overall very disappointed. Our kitchen table has a bubble on it? Not sure what from… If it’s from water it has no business being made of material that can’t handle water. It’s a kitchen table for Christ sake. They won’t do anything to fix it because it’s not considered a “manufacturing issue”. The nightstand in my room isn’t been 2 years old and I’m on a second replacement with the USB plug. It isn’t in stock for another 3 months. Our dresser drawer handle has also broke twice and have been waiting 2 months for a replacement with another 2 months until they get more in stock. I can see maybe 5+ years having issues but we have had issues under a year. We will never buy from them again.

I went into the Ashley Furniture on 11/20/21 to purchase a coffee table and bar stool. I was told it would be delivered to my house on 12/8/21. I took off of work and it NEVER arrived. I called and they advised that it would be delivered on 12/10/21 now. So, I took off a second day anticipating the arrival of my purchase. Only one item showed up. They told me that the second item was at the warehouse and would be delivered on another day. I advised that I would have to take off a third day to have furniture delivered that was not worth the money I lost not being at work. I ATTEMPTED to call customer service and they just shuttled me from one person to the next. Finally my wife went to the store to meet a supposed manager Tim ** who told her that he didn’t have time for her right this second because he had “work” to finish. She waited 10 minutes to be seen.

The quality of the bed I bought is great, and the in-store experience was acceptable, but the delivery is simply unacceptable, especially when it comes to communication. The original delivery was, because of understandable circumstances, scheduled ONE month after the original purchase which I accepted, then I got a call saying that it was being delayed another month, what was for me to do? Only wait, but later I received an email for me to confirm a date THEY were providing for the delivery.

We purchased a couch and Loveseat back in October 2021. We received it at the end of January 2022. (I understand there are worldwide delays on everything right now). We chose the $99 delivery option where they just bring it and you unwrap it yourself. When we unwrapped our couch new, it had a snag in the fabric of the cushion. We called Ashley immediately because you have 72 hours from the time of delivery to report any issues. They had terrible fine print on their policies. They would not do anything for us. They offered us 10% back, but taking that would null our manufactures warranty on the items, meaning if the current snag got worse, there's nothing else we can do about it.

Placed an order for three bedroom sets beginning of August, it is now the end of January and I still am sleeping on a mattress thrown on my floor, the reason I chose Ashley's was that they promised delivery in about one month, everyone else said about three months, the store that lied ended up making the sale, go figure. Anyways I forked out thirty thousand hard-earned dollars to sleep on my floor as not one bed has all the pieces, the manager has nothing he can offer other than one excuse after the other giving me no choice but to hire an attorney to either finish delivering the order or just give me my money back so I can buy what I need elsewhere.

Let me start off by saying we don’t think we are more important than anyone. We ordered our furniture at the beginning of September of 2021. We bought stuff to furnish an entire home kitchen, living room, den, master bedroom, lots of things over $15,000.00 we spent. The day of purchase we paid $7,500.00. We moved into our home at the beginning of December.

If you want a mafia-like treatment, please consider Ashley. "Bought" a bed in December, promised to be received in Jan, but no sign. The "Office Manager (** lady)" @ ashley in Fredriscburg, VA saying, "Oh it says on our receipt items will be delayed." All in all poor customer service, false promises, and a mafia that takes your money with no refund. Please be very careful. Order somewhere else other than ashley no matter what store.

I bought two swivel chairs from Ashley Furniture in 2019 and bought the 5 year warranty through GBS. Within six months, the weld (cheap aluminum) on the swivel broke. To Ashley's credit, it was within one year and they quickly replaced it. About a year later (now the responsible of GBS by Protect All), both chairs failed in the same place. I began contacting GBS at that time and they pretended not to see the warranty, then blamed Ashley for not registering it, then said Ashley registered it as indoor furniture when it was outdoor furniture. After all of these claims were proven to be false, they started taking information and promising to follow-up, but never replied.

I have purchased furniture from Ashley Furniture for a very long time, many times. I'd say I have been a customer for over 20 yrs and that is ending. Sadly the last two major purchases have been wrought with problem after problem. I even bought the repair insurance. Months later and nothing. They sent a guy out who looked at it, took pictures and left. ZERO REPAIRS. I am still livid. It is the very last time they will see any money from me. In addition, it takes weeks, sometimes months just to get your delivery because someone apparently doesn't understand logistics. The first sofa they brought in, was broken - literally broken with the arm falling off. They brought a replacement, same thing, broken on delivery. I exchanged for something different. Honestly, it's not worth the hassle anymore.

Purchased a power lift chair from Ashley Furniture and was a problem from time of purchase, ashley would not stand behind their products at all, will never spend another dime at their establishment. C ** Emmitsburg MD.

On 15/January two delivery man came to my house for product delivery. In my invoice it's clearly mentioned that they will disassemble my old furniture and assemble new furniture. I confirmed twice with Sales Person - Jacob and one lady who scheduled for delivery date and time. So I kept my furniture as it is. When They came to my house they became mad that they have to remove my furniture. And told me it's not their headache how to remove the old furniture. They said it's their 16 number delivery, so they don't have time to disassemble old furniture. Instead they offer me that if I can disassemble myself then at best they can move old one to my garage, if I can not then they just assemble the furniture beside the old one. They were shouting all the time. I surprised that they shouting at my property inside my bedroom wow!!!.

I would like to thank Robert and Homie at the Ashley Furniture Store in Altamonte Springs, FL for making things right. I was notified for the 4th time by their customer service that my delivery of 2 chairs was again delayed. I spoke with the associate Homie and told her that the customer service woman suggested that the store could possibly give me a break on the charges because of the extended delivery delay. I sent her all the information and was told that her manager, Robert, was refunding funds to my charge card for the delay. I want to thank both of them for being so nice about this, and the refund and it was very appreciated. They really came thru for me.

I am OCD. I take care of my stuff very well. I bought a dresser and it will be a year tomorrow the drawer broke/Track and I did not know Ashley made it or I would’ve never of got it because their furniture anything they make is garbage. I just tell it how it is. Facts are facts so I’ve been putting stuff together my whole life unlike Harvey at EFO. A grown man don’t never put nothing that came out of his mouth together but OK I know that once a screw comes out of a hole you can’t put it back in the same hole. If that’s the case I would’ve done it. If I didn’t spend money on the dresser I would superglue the screw into the hole so how are they going to come here and replace the tracking. That doesn’t make any sense. So basically I would’ve had to make new holes and then the drawers will be all uneven. Yeah that should make sense.

From entering the store and choosing our furniture to the delivery it has been super experience. Our salesman (Hugh) was very helpful without being high pressured. He gave us great information and was very pleasant to deal with. The delivery process was smooth and they were great letting us know our furniture was in and ready for delivery. Setting up a date for delivery was easy. They were excellent on updating times as delivery was near. Delivery people were professional and very quick with set up. So happy with the quality and the process. Thank you Ashley. Would not hesitate to shop with you again for future needs.

First - thank you to Paul ** who spent so much time helping us in the right way. He was amazing - no pressure, answered questions and was incredibly honest in discussing everything with us. He gave us time to talk w/o looking at his watch!! NO PRESSURE. Second - thank you to Pete, one of the owners who amazed me at his interest in making sure we were satisfied customers. Highly impressed that he took time to stop and speak with us. That spoke volumes to both of us. We are Ashley shoppers for 2 reasons - quality and trust. Both proved very true in our dealings. We will see you again Paul and again, thank you. Dan & Betty

Ashley Home Store on 74th Cicero has engaged in deceptive practices. 6 days ago we agreed to purchase product from Ashley. I found after 4 days that is marked up almost $2000 from other retailers, I wish to cancel this purchase immediately and will not be taking delivery in 2 months and will not be paying any fees or restocking fees to cancel this deceptive transaction on which delivery would have been 60 days out. The dishonesty of Ashley is deplorable, I want the sale is halted before movement, a price $2000 above others is nothing less than price gouging. I refuse to pay a random $500 cancellation fee. The contract and Ashley management says "I may have to pay a fee" now to refuse to buy their product, just because I discovered a price gouge. This is fraud and deceit, will never do business with this deceptive group of commission hounds again.

I went in to purchase a rug. I liked a few different types of rugs and I decided to purchase 5 rugs. I asked the sales associate if I don't like the way the rug looks in my home or if it might be too small or too large am I able to exchange it, the sales associate stated there is NO PROBLEM at all to exchange it and to bring the rug at any time. I said then ok let me see which ones work in my home and whichever doesn't work I will bring them back to the store.

We bought a console with fireplace insert in November. Advised items “may” come together by Dec 10. Fireplace insert arrived but not console. Phoned store & advised console coming Dec. 30. Dec. 30 nothing. Went into store and advised not coming until March/22. We are seasonal so not going to work. We are stuck with fireplace because it’s already delivered and they don’t take returns. All items we looked at are “direct shipped” so basically they can’t assure delivery of anything so we now have to find console elsewhere that will fit the insert we have. They promised three times to call us back but they do not keep their promises.

I bought a bed frame. I was told it had slats and it was made of wood. It didn't have slat and was made of pressed board. When I opened the headboard it was missing a screw and the back was damaged. I was asked to enter a claim via text with pictures. The computer kept showing me pictures of sofas to pinpoint the problem location. Very frustrating. I won't shop there next time.

If I could give negative stars, I would. I ordered this online in April with an estimated ship date in early June. No contact from them at all afterward and in early June I called and was told the delivery was pushed back to 6-8 weeks from then. 6-8 weeks go by and they say the same thing. This happens a few more times. Finally, I received half of it (the chaise) at the end of November. The other half (sofa sleeper) was damaged so I refused delivery. They scheduled redelivery of the sleeper sofa but then they canceled it without explanation an hour before. I had to call them to find out what happened. They said they didn't have it in stock and that it was back-ordered but could be delivered in a couple of weeks. They said they said they tagged the previous one as broken and would get me the new item when it got to the warehouse.

We shop at Ashley Furniture. I have good furniture. Sometimes a decent price. There is a coffee table that I want. It's a little overpriced. I'm going to try to wait until it goes on sale before I buy it. Customer service is okay. Have had to have people come out to fix couch a couple of times. They were nice and polite while they were here. Did a good job.

It took me a whole year to pick the right sofa for our living room. First, I wanted a blue sectional sleeping bed sofa but I didn't like the quality. Then this one day my son and I did another walked through the furniture store with me then voila! We found an Ashley beige sectional sofa with silver studs on the left side arm rest and decor silver studs on lower part of the sofa. It has a high back with connected pillow backing and the store threw in the pillows for accent accessories. Very plushed backing for the back and head. My favorite seat is the middle. It makes me feel comfy! My daughter and I fight over the space when she comes over. I enjoy it! Beige is it since the children are gone. Oops did I say that? Thank you Ashley! Now here comes the grand. No drinks or food allowed.

I wanted to purchase online a table and stools. I applied for the Ashley Advantage card and was accepted. I placed my order and when I hit the order. For some reason the card had 8 pending amounts on my card and the order did not go through. This was on December 15th. I called the credit card company and they told me they could not do anything, I had to call the Ashley Furniture online. I called them and they told me they could not do anything and to call my local Ashley Furniture. I called them and they told me to call the Ashley Furniture online. I then attempted to talk to someone on the computer. They told me they could not do anything but put in a dispute and they could take 90 days. I told them that was unacceptable. I DID NOT purchase anything and there was over $4,000.00 in pending.

Please only purchase items from Ashley Furniture unless you don’t mind waiting half a year for your products to arrive. I purchased a bed set and living room furniture and it took a little over 6 months to receive my products. I was told constantly it would arrive one day, they called when it got close to the arrival date to say they apologize but the date needs to be rescheduled. Ashley Furniture did this on 5 separate occasions… It also happened to my mom plus hers was damaged when the item arrived… She refused the item and had to wait two more weeks to get the item fixed…

The furniture is made cheaply with too high of price. I purchased eastern king mattress and box spring, queen set. Have purchased 2 1/2 years ago. There is dips in the mattresses. Both sets. Very unhappy with my purchases. I have had hip replacement and can't sleep in my bed. I was stuck in dip in mattress. Had to have help up. Now sleeping on my sofa.

This is the 1st time I've ever ordered online for living room furniture. I received notice that my sectional & ottoman would come in by Dec 18th. That day passed without delivery or notice of delay. I contacted Ashley CS & was informed of a delay & it would be in the warehouse on Jan 1st, and that the warehouse would contact me for scheduling. Jan 3rd I contacted them to cancel the order if they could not deliver by Jan 6. Immediately I'm contacted for scheduling by (choices) Jan 11, 12, or 13. I call to find out only ONE part of the sectional was in & the rest of the pieces would be in later. I informed them that it would ALL have to come at the SAME time & that it would need to be on a weekend. NOW - I'm thinking I should cancel all together based on the reviews I have read!

I have spent 9 weeks waiting for resolution to my bed. First visit they didn’t have all the parts. Told someone would contact me by next day to come and finish. I ended up waiting 2 weeks for parts and another 2 weeks before someone came out to finish. Whoever came to finish it didn’t know what they were doing and tore up the wood, put a bracket on the outside and put the legs on backwards. I have spent another 2 weeks trying to get a new bed with no luck. They won’t replace it or give me my money back. Ashley does not refund. Now I am still waiting for “a technician“ to come out and assess the situation. I bought 3 rooms of furniture. Never again will I buy from Ashley!!! Horrible!!

In late 2016, my wife and I purchased a sofa and loveseat from Ashley. We spent more money than we wanted and got "higher quality" furniture than we'd ever purchased in the past. We also purchased their "No use/No Lose" warranty. Less than a year later the sofas started to collapse. The padding in the spring-reinforced cushions degraded to the point that the seats were visibly misshapen. The back of the couch, which was essentially an under stuffed pillow, also collapsed. Let me be clear here, and state that neither my wife nor I are large people. I weigh under 180 and my wife, under 150 punds. Under normal use, with average-sized people, these sofas lasted less than a year!! Within two years, I purchased a recliner (not from Ashley) because the sofa was unusable.

I’ve been spun in circles for 2 months from Ashley Furniture trying to get someone on the phone to help me and have failed miserably as I literally call them several times a day. I ordered a sectional which I was told would take 8-12 weeks lead time and I agreed to this. Yet 2 days later I was called to schedule delivery. 3 days later a sectional was delivered but they didn’t have my chaise lounge. After multiple calls someone named Maureen at the warehouse told me they have it and will be delivering it to me.

We purchased a $3,200 Tempurpedic mattress from Ashley Furniture in Farmingdale, NY. We were told by the store manager, Daryl, that our old mattress would be removed when the new one was delivered. The day of the delivery, the driver told my girlfriend they aren't required to remove the mattress, and refused to do it. We've attempted to contact the store and address it with Daryl, but he doesn't return our calls. I contacted their main office and they won't do anything since it's a "store issue" not a company one. Now I have to figure out how to dispose of the mattress. Ashley trains their managers and puts them in charge of a store location, but then won't stand behind them when they provide bad info. I won't be shopping at Ashley for furniture in the future.

Poor customer service relations pertaining to the status of orders. The company's computer system does not allow individual stores to locate where the item is in the manufacturing process and cannot provide delivery times/dates. No one seems to have any information yet the purchase has been paid for. The company does not provide adequate system abilities to help its customers learn where the paid for item is at. Thus giving poor customer service. I will not buy from them again.

Horrible service since I purchased my love seat and sofa from the McComb Mississippi Ashley’s location. I was verbally told my order would be here before Christmas 2021. In November 2021, I called to inquire about delivery and the Automated system told me it would not arrive until March 2022. I contacted the store manager and he said he would see if the Gonzales La. location would have a love seat in stock that they can deliver to me but the coach will not be in till March 2022. I was ok with that as long as I had something to sit on before Christmas.

I dodged a bullet with this one based on the overwhelming reviews that are not flattering to this company. In late October, I ordered a coffee table and was told that because of supply chain delays, it would be another 4 weeks before delivery and was given an expected date of November 22 between the hours of 6am and 10 am. Just as others have stated, days before you are inundated with text messages confirming delivery, which was done on more than 1 occasion. The day prior (a Sunday), I receive a call confirming a PICK UP. I corrected the individual that I had a DELIVERY scheduled. I explained that several automated text messages days prior clearly stated that our business the next morning was a delivery and gave him invoice #, etc.

Called the store and the main corporate customer service line and neither one was able to help and was rudely cut off the phone call a few times. Called back and same thing will happen over and over. We made an order online and they charge the Ashley CC twice and they can't seem to give us an answer on the money being return or if the product will ever be sent to us. Very unhappy and was rudely hung up by Ashley customer service representative.

Bought a couch and recliner of apparently crappy quality from Ashley. They were broken in the first year and continue to fall apart. The "extended warranty" that I was told would cover "anything" is less than useless - doesn't cover anything other than a minor tear or stain. Even getting a small rip that the delivery guys caused fixed was a pain in the **, as the servicemen only work during normal business hours, and couldn't specify a time window or anything - so had to take a day off work to be there for them. Really disappointed in this whole fiasco. Definitely don't recommend and will not be returning.

Ashley cares nothing about their customers!!! They treat you like **!! I purchased a dining room set and Theater room seating. One of the Items I purchase they resold before I picked it up and the store manager Roy refused to give me a replacement item at the same price. I asked if I could return everything because they sold my item (that I paid cash for). He told me yes and then change his mind and told me if I brought anything back he would throw it in the trash! I paid cash for my dining room set and used the no interest option on the Theater room seating.. Mistake, I have now been charged 5 times and received 1 of 2 theater seats.

This is my first time having review on furnitures. I was impressed by the store location, store displays, and salesperson presentation. Chose our preferred items, 14 pcs, and set the delivery date. First delivery of the furniture, motorized reclining set is not working. Second delivery, bar stool, different model was delivered, 3rd delivery, missing item and shippers did not report missing delivery due to broken at warehouse. I am so disappointed and want to reach out to the management of Ashley to work on this issue, probably is not only me but there are other customers that is frustrated on the outcome of their ordered furniture. Quality control and inspection should be done at the factory and delivery should be set according to what was agreed. If I know that the delivery was this long I could have search on other nearby furniture stores.

I ordered a writing desk on Dec 6 and was told it would ship in 3-5 business days. It is 10 days and I have no idea when it will come. When I called customer service, I got a person named Latoya who informed me that there was nothing that they could do with shipping delays. That it wasn't just me and everyone has been experiencing delays. Not even a polite answer as to when the expected date would be. I have not had such poor service from any company including wayfair or amazon. In fact amazon will let you cancel if there is a delay but not these folks here at Ashley. Good lesson to never use this company again.

We are first time home buyers who were excited to purchase new couches in 2021. We got our couches delivered 1/13/2021, only after a few months the cushion covers started peeling so bad the couch is very uncomfortable to sit on. We purchased a 5-year warranty with Ashley. I called the warranty company only to get denied and told to call Ashley since it hasn't been a year. Ashley sent out their tech to notice the peeling was so bad. Also the cushions are sinking in not to mention the creaking of the new frame. We were sent new covers plus 2 cushions. Within 2 months the same issues are happening AGAIN! I called Ashley to file another complaint to get this resolved. They sent out another tech who pretty much told me there's really nothing Ashley can do. So, we are now stuck with a poor-quality couch and they stole our money. We haven't even owned their couch for a year and it's falling apart.

Began furniture buying Journey/Fiasco 7/1/20 through their online store. We wanted a particular sectional. We were using our Ashley Credit Card from Synchrony. I was given the sales rep online email to order from him when we were ready. Emailed rep on 7/18/20. 2 emails later on 7/2120 he stated the end of August 2020 early Sept. 2020 delivery. Quoted $1520 plus tax and 12 months interest free. Asked that he call me for info on 7/22/2020. Rep emailed me 7/23/20 that he would call me. Emailed him 7/24/2020 if he could get it ordered. He emailed back 7/25/2020 he will. I emailed him 7/25/2020 to call me. On 8/4 he emailed me back with an invoice. On 8/12/2020, I emailed him that I spoke with toll free and had a problem. I emailed again on 8/17/2020. Email him again 8/18/2020. Delivery now is not until the end of October. I email him again 9/7/2020 No response again. On 10/1/2020 I emailed him, "Call me now."

First of all, when they delivered our bed, they half way put it together and it was missing pieces. They delivered our table all dented and dinged up. One of Dining Chairs had huge chunk of wood knocked out of it. They delivered the wrong bench to our table. When getting ahold of these people be prepared to wait at least an hour on hold because you will be #100 and something in Line (I spent 3 hours in 1 day on hold, 1 of which they hung up on my as soon as they answered). We were told they ordered the "missing" parts for the bed, they would be in 7-10 days, called back in 2 weeks only to find out they had not been ordered, and were told they were placing the order now. (THIS HAPPEN 5 TIMES!!!!)

Wanting to replace my entire living room with new furniture, I decided to go to Ashley's thinking it had well-made furniture. When being helped by the salesman, I told him that I needed a sofa, love seat, and oversized chair that would last and not break down. I was looking for leather. I was pointed to a product that I purchased and was told that it would last forever because it had springs in the cushions, and they wouldn't break down. This was important to me, as I have a back issue and to him this.

Bought counter stools in store: agent didn’t provide all information about returning policy (all your money back if you return). After 1 week calling to customer service I have to deal with this problem myself. No return, no re-selection options, no money. Nothing! Don’t recommend Ashley Home. Stay away from people who make money & don’t value their customers.

Ordered a bed frame and mattress from Ashley Furniture. Bed frame showed up in a box that was clearly opened before and re packaged. Inside were no hardware parts or installation instructions - completely missing. Called Ashley in hopes of getting the very specific bolts and screws necessary for proper setup - and was met with rude resistance from the local store and an answer of "nothing we can do." The response from Ashley was fill out a form, wait 4 to 6 weeks and you might get the hardware. Really? I will never shop at Ashley furniture again and will tell everyone who will listen to do the same. Unbelievably poor service.

My husband who has to sleep in his recliner due to a bad back amongst other issues bought a recliner less than 6 months ago from Ashley Furniture. Paid almost $1000. It lasted exactly one month. My husband is normal weight at 220 Lbs. Even having paid for a warranty, it took a bad Yelp review to get someone from the company to help us out. Long story short, a month later, they sent us parts to fix it. No less than 3 months later, the same part broke again. This time after another month went by, waiting it out after another Yelp review they told my husband to come in to pick out another recliner. We figured great someone at the company actually cares about customers. Nope!!!! After wasting his time picking one out, they told him it would cost another $200+ for this replacement for the POS they sold us the 1st time. They expected us to pay more money for more junk I guess? Good luck if you buy anything from this company.

I ordered many items online to furnish a rental home. The dates were repeatedly changed for delivery. Many items were delivered to the wrong address in spite of the fact that I made six calls to customer service who confirmed dates and delivery address. It was all wrong. The quality of the Gibson items was such poor quality that when I finally received it, I had to return it. I will never use Ashley again.

I purchased a sectional on March 17, 2019 and paid the 5 year premium protection plan. In July 2021 we noticed the middle section of the couch was sagging. I called the protection plan phone number and was told it's not covered. I was referred back to Ashley customer service. I spoke to a representative who was helpful and said that they'd send an email to the quality team to investigate about the possibility of the couch being recalled but after 4 months of waiting, I learned that the quality team will not be recalling the couch because it is not defective.. For a couch to be having issues 2 years after purchase is unbelievable. We have 4 family members in our family and I understand that wear and tear is normal but NOT after 2 years. A couch should last longer than that. I will NEVER purchase anything from Ashley Furniture store again. They have lost yet another customer....

We purchased over $3000 furniture from Ashley Falls Church, VA in July 2021. Partial delivery was made in October. Even after warning repeatedly about a possible mix up with one of the kids bed, they brought the wrong one! Now it's over 5 months, I am still waiting for One whole bed, one mirror and a night stand to be delivered. I personally called several times, went there too. Nothing happened.

For 4 days I have been trying to order an item on-line. The website is not functioning, and will not accept the credit card information. (It's not my card.) Calling doesn't help because the delay is enormous - once caller number 27 and another time caller number 60. I tried to message. Someone helped me, but never followed through with what he told me he would do. In the meantime the price has gone up.

I bought wooden dining table based on their display table in store. Table I received had 24 wood holes on top surface of the table while display table had none. They refused to return and also refused to fix. Did not even bothered to visit and inspect. I had only two options either to go to small claim court or otherwise throw out furniture. Table cost me $1250. I did number of phone calls and also visited store 3 time to report them that what they are doing is not legal but they told me to do what you can do. It was hell of frustration and was so disappointing that someone robbing you openly and you cannot do anything. I would highly recommend to learn from my experience instead of experiencing it yourself.

I wanted to give this 0 stars because that is what Ashley Furniture deserves. I ordered a sofa on 9th September, 2021 and accepted the delivery + assembly option. I was informed that my delivery date would be 18th December, 2021, that's 3 months after the purchase has been made. Now, On 2nd December I got an update from Ashley Furniture that they will deliver my sofa on 12th March, 2022. What kind of a joke is this?? What kind of a business is Ashley Furniture?? Is this a scam???? 6 months to deliver from the nearest shop which is less than 5 miles away from my place??? Ashley Furniture does not even deserve 1 star and it's a scam!!!

Short version; delivered a damaged chair on my first delivery. Replaced the same chair four times and all damaged. Two of those times was not even the correct chair. Onto the deliveries they damaged my common area on two separate occasions. Your frame hallway walls and door. Claims department covered the first time but refused to cover it Second time it was damaged. Basically ghosted me. I can go on and on but I want to keep it short. Horror story. One of the deliveries it look like the chair was dropped from the roof of a building. Where is the quality control of An item being delivered and replaced five times?

We bought a new bed in May, 2021 at the San Antonio store. When the bed was delivered and set up, the footboard was damaged and the setup person failed to secure the slats to the sideboard. The setup person promised someone would call “within 3 days” to arrange a replacement of the footboard. That call never came and, two months later, I went to the San Antonio store to complain and was promised a new footboard and that someone would secure the slats. The new footboard came and it was also damaged. The delivery person also did not secure the slats as promised. I demanded a new footboard after they said someone would come repair the defective product. A new footboard was again delivered in November, 2021 and it, too was damaged but acceptable but the slats still weren’t secured as promised. Instead, they sent 10 screws and said someone would come later.

In June 2021 I purchased a cocktail table set from Ashley Furniture, Carl B. Silver Pkwy, Fredericksburg, VA. A few days later the order was canceled and since the merchandise was not yet in stock, we were told that a refund would be processed. It is now November 2021 and after many calls, emails and even visits back to the store, I have not received the refund. I did receive a response on 11/29; provided all of the documents they asked for and was told that someone would contact me today 11/30. Did Not Happen! I have been given the run-around since June 2021 to date (11/30/2021). Even when we went back to the store they gave us the run around (the refund department person isn't in today or the refund will be credited back to your card. Still no money. I do not and will not recommend this store to anyone!

Order No.**. Bought on 2/27/19 with 5 years of warranty covering tears, discoloration and patches. Contact warranty department in July for patches and discoloration but they denied any help. Nov, 2021 went to store. Manager confirmed discoloration is covered under warranty. He opened a request # ** but they are doing nothing.

We bought king bed. We paid for the Assembly. The bed arrived without half of the parts and they did not put it together. They refused to refund the Assembly cost. We spent about 2 hours on a phone trying to request to send us missing parts. Never ever will buy from Ashley again.

The summary is simple, I purchased a mattress from Ashley Furniture online and it was the WORST experience of MY LIFE!!!! In detail, please don't ever purchase a mattress online at Ashley Furniture. They have treated me with such disrespect. I've been more than patient with them and I've only reserved atrocious customer service. I purchased an expensive mattress months ago and waited over a month to receive it. The mattress finally arrived and it was defective, both ends of the bed were caved in, it did not inflate properly. To give you a picture, the mattress looked like a mountain from the middle.

Ashley Furniture is the worst! We bought ($2,800) a sectional sofa 7 years ago from them! BIG MISTAKE!!! It was not leather but they told us it was the next thing to it and very durable, and if we bought the 5 year Protection Plan with it we would never have a problem! WRONG!! They said it would cover cuts, peeling, etc! After 4 years it started peeling and when we called they said they no longer covered that sofa and could not do anything! We called the home office but the President would not call us back! The only thing they offered was a store credit of about $200! How is that going to help when you have a sectional?! My husband and I are on social security; and my husband is a Veteran and this is what you get!! I would never recommend this furniture store!! Be careful!!

We needed to return an item. We were sent the wrong color. We were told they are sending us labels. A week later still trying to get labels and the return complete. The customer service team are rude and terrible.

This store not only let me and my husband down by not getting our delivery done at the agreed date but also refused to accept back an item that was sold with the package we order, we have no use since we canceled our mattress order, David ** presented himself as the store manager and very firmly told me that they were not gonna accept back the $150 mattress protector we didn't need anymore since they didn't have the base of our bed until 2022. I believe this should have been told to us at time of purchase also show all lack of customer service. We will not be back to this store.

I bought a king size pillow top mattress from Ashley Store in Kissimmee, Fl. After a week the mattress felt like it sinking in the middle. Me and my husband both have back issues and we told them we wanted a firm mattress. I called them immediately and ask them for an exchange. They told us that we have to sleep on it for 30 days before we can return it. After 30 days we went to the store to get it exchange and the manager David said they can't because we didn't buy a mattress protector from them at the time of purchase.

Terrible company! Do not buy from this horrible store! They will give false promises for a sale then come up with every excuse in the world as to why they can never deliver! Bait and switch with delivery dates just to make a sale! Purchased 6 separate furniture pieces from Ashley on 8/1. We were told all items would all be delivered no later than 8/24 but they hoped the delivery date would be as early as 8/10. 8/24 came and went. No call, email, or delivery. On 8/28 we went back to the store and were told, "Oh your delivery is now scheduled for 11/1." How do you add an extra 2 months without contacting the customer? Customer service acted like our issue was not important. The excuse given was "due to Ashley having a sale, the inventory is assessed after the sale ends and that causes delivery dates to change." She said there was nothing else to do but wait for it.

This was the worst customer service purchasing experience that I've ever gone through. My husband and I purchased a new sectional and ottoman for a new room. It was purchased on May 2nd 2021. We were told by the salesman that our couch and ottoman would be received within 10 weeks. First delivery date was middle of June then it was delayed for July delivery then August then September then it was supposed to be delivered in October then in October we were told it would be delivered on November 24th the day before Thanksgiving, that is tomorrow.

I gave them one star because there aren't any negative stars. Absolutely worse experience. Poor quality furniture and even worse Customer Service. Run from this store. Don't ever buy anything from them.

DO NOT PURCHASE ANYTHING FROM ASHLEY HOMESTORE IN WOODHAVEN, THEY ARE TERRIBLE. No follow up or follow through. Send you to corporate who sends you right back to the store. No one returns calls and no one cares.

Purchase a sofa. The saleslady say it was leather and the sofa peel away. Call them back and they said that not the problem anymore. I purchased warranty. They said that no warranty. Not happy with the product. They sold me a fake leather material. Now nobody ASHLEY Furniture wants to help us. Went the where sale in the sofa. They don't want me to leave now. They don't want to see me to help me.

Bought couch and area rug last Sunday, 11/7/21. I naturally assumed my order is from warehouse and not the floor models. The 200.00 rug was delivered from showroom floor, used and frayed. When Logan notified me that the rug was delayed 11/11/21 I sent him a text to remove it from the order. (They only answer if you are buying.) When my kids picked it up the rug was in the order. Now, it is my responsibility to prove I asked to remove the item. Their store and rep, I'm sure, received some referral credit for my 4,800 purchase at Mathis Bros. So, that should lend me credibility with my request that Logan remove that rug from my ticket.

I made my first purchase in August 2021 as I was preparing to move to a new house October 2021. I purchased items based on their so-called availability. They made several promises and did not deliver. I checked on the status of all items in September and was told by Sales Agent Aaron that all items would be available. A week before I was scheduled to move, I scheduled the delivery date to find several items were still on backorder. I met with the store manager multiple times asking for the truth on the status of the items.

I purchased two nightstands and owned for about 3 months when one of them started flaking off where I put my TV and fan remotes. I called them, they said to send a picture and they would fix it. I sent the picture and never heard back. Called back and I am told that the case was close because it was water damage. That is not where I put my water glass and I always have my glass on a coaster! It is where I put my remotes. Very cheap furniture and obviously they don't back their furniture either. I will never shop here again.

Although it doesn’t say in your paperwork, when my husband called today to exchange the bed we received yesterday he was told “ALL SALES ARE FINAL”. He proceeded to tell her the headboard wasn’t wood it was wallpaper made to look like wood, cheap and flimsy! She told him he should have known what he was buying. Terrible customer service.. My husband asked to speak to someone in authority and she told him she was the authority! They need to train the management to be more tactful and actually listen. We will attempt to call HQ but seems like we’re stuck with an expensive paper & glue piece of furniture. Be careful what you buy and just know they don’t back their product. Completely disappointed in this company!

Purchased sofa with power recliners on 08/02/2021. Did not receive till 11/09/2021. Upon receiving 1 of the recliners was popping when reclining. Called cust service 11/13/21. Was told a tech would be out 11/18 & would call me 24-48hrs before for a more exact time. At 11:00 am 11/18 I called, was told parts ordered, I asked, "How can you order parts without looking at recliner," was told I would be on hold for a couple of mins while he checked notes & if we got disconnected he would call me back.

Purchased a clearance item from the floor. Sales person said I could take it with me, and confirmed with a manager. A second manager appeared saying that I could, asking if I could return to the store in few days to pick it up (said they were doing inventory). They took the item into a back room where it sat. When I returned the staff could not find it, ended up waiting 15-20 mins. The poor warehouse guy searched around and then 'happened' to find a manager who said, "Oh yeah, it's in my office". I don't know what internal processes Ashley has put in place, but from my perspective as a customer they simply stuck the item in a corner and did nothing specific with it. This seems like internal process run amok, at the expense of the customer's time and convenience. Suggest that they look at a stronger customer focus rather than strange and inconsistent internal processes which equally frustrate customers and in-store staff.

I am shocked to see the ethics of the sales person at this ASHLEY HOMESTORE Calgary SE (Heritage) store. After 2 in-person visits and more than 8 telephone calls later, I ordered a dining set since the salesperson confirmed it is in stock and will delivered within 2-4 weeks at the most. 4 weeks later, no news from them. When I called them, they said it is back ordered and will take 4 months. I requested to cancel my order and now they say there is a cancellation fee. Shocking that I was provided with incorrect information - how can a product be in stock and ready to be shipped when I order, and then it becomes back ordered due to supply chain issues. It is like being held hostage by the store when you are on a budget and can't afford the cancellation fee. I hope there is a consumer forum or court that protects the rights of consumers from such vendors.

Extremely disappointment with our brand new bed frame because of the loud metallic squeaking sounds it makes every time I sit on the bed, move even an inch on it, and get up from it. Basically the bed cannot be used without terrible metallic squeaking sounds from it. This is clearly a design flaw as the bed does not have wooden slats and instead just has 3 very thin metallic slats. I had also bought a matching dresser with the bed and now I am stuck with both. Equally disappointed in the customer service as they simply said "noise is not covered under warranty". I paid for the brand quality, I trusted in the Ashley brand name and I have totally been let down. And the brand doesn't even want to take any action on such a big design flaw.

They are lying about the availability. When I purchased the furniture (Dining table/Mattresses/Sofa) in their South center store by 10/27, they told me the items are in stock and set up the delivery by 11/22. They e-mailed me on 11/15 and told me one of the items is not available and reset the whole delivery to 12/30. What a joke and scam of this company! I Will not recommend and never buy from this company again!!!

Bedroom set unboxed unwrapped in truck. Damaged. Also driver refuse to unload undamaged items. Says he doesn't get paid if any item is return (after 3 months). Ashley store says they have a no refund policy. Pay for in advance. BEWARE.

In May 2021 we ordered furniture from Ashley Furniture in San Antonio Texas. We were told that the furniture would be delayed until July so now it is Nov and still no furniture and to make matters worse their representatives lie about status updates, delivery dates, etc. Every 3 weeks I call their customer service for delivery status and every time since July I get a different story. A story just to get me off the phone. Last evening 11/10/2021 I spoke with Jason in customer service who told us that the furniture would be delivered on Nov 23rd only to be told today when my husband went by the store and was told by the mgr that Jason entered notes stating "customer wanted to change the dates."

First, let me say that I am in WI and the store is in FL. Here in WI the staff has been 5 star but in FL I cannot express my disappointment. In fact, the entire experience has been a complete nightmare. The salesperson I was assigned had horrible broken English so we couldn't understand her. Switched to using text/email and she types just like she talks = very broken sentences that don't make sense. I picked out all the furniture for a new build online so all they had to do was place the order. I have now waited 7 days to get someone to call me for my credit card.

This was my first and last time to purchase anything from them. 20 days of delays, 3 times delivery schedule change, they only give 48 hours after the date of purchase to cancel your order plus 25% of purchase price is gone. After all these troubles, they show up, the footboard for my bed is missing and the driver doesn't assemble the handles for the storages, leaving them in the package hiding in the storage. I kept calling, got hung up 2 times, they won't let to reach out to their managers for your issue. Eventually, it was scheduled to bring the footboard, then they automatically without confirmation from you changes the delivery date. Discrepancy of information. I have recorded all of my calls and did screenshot my chat with them and I will try to get this viral so it doesn't happened to anyone else. I hope you read this and hope it'd change your mind to purchase from them.

Be very very careful with Ashley Furniture. They are very nice, when trying to sell you items, but not responsive after the sell. We had to return their item due to missing part, and unfortunately even after being on the phone for two hours, no one answered. More importantly, we figured out that the item are cheaper in their website than what they presented in the store. I am totally unhappy and dissatisfied and will never go back.

Got a mattress came in. Allowed it time to fluff up from being vacuum sealed and in the box. Now it has a dip in the middle of the mattress and Ashley is refusing to replace it. I would not recommend anyone to do business with them.

HORRIBLE! Do not buy anything there. The furniture is complete junk. They delivered a sofa 2 months ago and I am still waiting for a repair person to fix the 5 problems with it. They refused to take it back. You will have to sue them to get your money back, Ashley owners are thieves!

In July we ordered a bedroom set that was to be delivered in November (back ordered due to Covid, etc). So we sold our old set to clear the room for the new set. They show up on November fifth with the furniture but it was missing a piece. We called the warehouse who said to send it back, they'd add the missing part and re-deliver it the following week. When we called to check on the delivery, it turns out THEY HAD SOLD OUR SET TO SOMEONE ELSE!! WHAT A BUNCH OF JERKS!! RUN AWAY FROM THIS STORE AS FAST AS YOU CAN!!

PLEASE READ BEFORE YOU PURCHASE AT ASHLEY*** I have never written a review, whether it was a great experience or poor one, but I had to express how awful and stressful this experience was to save any future customer the dismay that is involved when purchasing from Ashley Homestore. I bought $9,000 worth of furniture including a mattress, couch, ottoman, kitchen table with chairs & bench, dresser, and bed frame back in August 2021. My apartment wasn't going to be available until October, but it was recommended by the salesman to order ASAP as the furniture could sell out beforehand and if I had a place to store it, that would be best. I decided to store it in my boyfriend's parents' garage in the meantime.

On Sept. 11 My wife and I bought a Split King Luxe Breeze Mattress with the Ergo Extend Smart Bases with Sleep Tracking for 13,831.66 from Ashley Furniture in Jackson TN. From Tempur-Pedic you get White glove home delivery. On our invoice it said we would get just that. Plus Ashley charged us 99.99 for delivery. When it was delivery the guys had no Idea how to set it up. After two weeks talking to Jackson store manager they sent two more guy to our house to bring 1 of 3 parts that was missing but still had no Idea how to setup the bed. I spent hours on the phone with customer service with no luck getting anything done. I was told to call Tempur-Pedic for help setting it up myself. I ask for a refund. Was told they did not give refunds. I now waiting on Tempur-Pedic to send someone. Great Bed and Mattress but do not buy from Ashley.

I bought an Ashley office chair from an independent furniture store about five years ago. The tilt/swivel mechanism failed. I initiated an online chat with Ashley. The chat person (yes, a real person) directed me to Ashley's Consumer Affairs department. I called them and spoke to Maria. She asked for the chair's model and serial number. From that she knew that the chair was sold to me 5 years, 3 months ago. The warranty on the tilt/swivel mechanism was only 5 years.

We purchased a TV stand, dining room table and sectional. The dining room came missing pieces and the delivery men left it unassembled, the couch recliner electrical does not work, and the TV stand is dented and scratched. Called customer care and the lady was rude, unhelpful and wanted to charge us to get it fixed. Asked for the manager and he was even worse. He actually hung up on us. Nothing has been resolved. I will never shop there again.

Do not shop here. Do not believe Any promotions they supposedly tell you they have. It's all scams and misleading so you go to the store/online and waste your time. They have the worst customer service. And this website is the worst. They committed infringement of customers' rights. Never shop here.

We purchased a Serta Hybrid Artic from the Lakeland, FL store. We paid $3499 for this mattress thinking we bought the top of the line. They make you buy an outrageously priced mattress cover ($250) and their bunky board or box spring, to ensure you get and keep the warranty and 90 days sleep guarantee. We’ve had it now for 4 weeks and this mattress is a NIGHTMARE. It hurts our shoulders, our hips and our backs. It hurts my back so badly that I can barely walk at times. I’ve been to the doctors twice, I’ve missed work, we cannot sleep and Ashley Furniture has been terrible. Like so many others, you call customer service and they tell you to call the store. You call the store and they tell you to call customer service. One person tells you there is no exchanges or guarantee, the next person tells you that you have to keep the mattress 31 days. I can’t keep sleeping on this mattress.

Moved to Fredericksburg Virginia 2 years ago. Furnished apartment with all new Ashley Furniture. Have been buying Ashley Furniture for over 30 years. Never had a problem with furniture before but I got a Power Reclining Sofa and after a few months it started sagging and then a few months ago a nut broke off. I have Customer Service at least 6 times. All they did was give me a phone # to a repair business that never returns calls. After being a loyal customer for over 30 years I will never purchase anything from Ashley Furniture again and will tell all my friends my horrible experience with Ashley Furniture.

Negative 100 on customer service from Anderson, SC store all the way to Corporate and Customer Care. Purchased bedroom suite Jan 2021. Received partial delivery 8/12/21. We finally cancelled the order and purchased from Havertys of Greenville, SC in October 2021. Long story short, I'm stuck with paying for a $1000 mattress that is still rolled up in its bubble wrap. Never used because we didn't receive the whole bed to put it on and $600 delivery fee. They will pick up what was delivered all except the mattress. Said they have a 0 return policy on mattresses regardless of use.

Stay away from the Ashley Home Store located at 5026 Frankford Avenue in Lubbock TX. I will keep it short and simple. Ordered and started paying for furniture over 12 months ago. Took over 6 months to get the furniture delivered and that was a partial order. Furniture was damaged upon delivery. Front door damaged beyond repair and needs replaced due to delivery. Still have furniture to be repaired. Have sat home on numerous occasions missing work and they were a no call/no show for delivery/repairs. They have lost orders and damage claims. They accept no responsibility for their actions. I was told Chad Spencer is the owner of by the corporate offices of Ashley. I have left two voicemails for Chad and he has not returned my calls.

I understand that we are living in an era of shortage. There's a supply chain shortage on everything, but communicating delays can go a long way in making a customer feel as though you care. Ordered a bedroom set coffee table and 2 end tables in July and it's now November. Not one time has Ashley's reached out to let me know the delivery dates have changed. Communication goes a long way. I sure wish they would have acted like this in July. I would have passed on this purchase.

I made the woeful mistake of purchasing a table and chair set and a sofa from Ashley Furniture. Never again. First, the quality of the product received was beyond inexcusable for how expensive it was. Not only is the furniture made out of cheap materials from China but you have to put it together yourself. This would be fine if not for the terrible experience that followed.

After only 3 months, the cushions in our recliner and sofa began to break down and one of the power controllers began making a grinding noise. After multiple attempts to replace, exchange, or refund, I am met with a still unresolved issue. Not only are the Ashley Furniture products of poor quality but the customer service is horrible. You get caught in a vicious cycle that continues to go around and around with no one willing to take responsibility or assist.

WORST CUSTOMER SERVICE EVER! When I was looking for a couch I ignored the complaints about Ashley because the prices were so cheap. Trust me on this, if I could go back I would spend the extra money on a QUALITY couch from a company that actually cares. Here is only part of my story...

I bought several furniture pieces. My couch was bought in 2011 (10 years old). The couch just started flaking the entire shell of the couch (imitation leather). It wasn't from wear as I have another love seat which is just fine. Called Ashley so they sent a tech out just to say "no coverage". Even with a blatant manufacturer issue such as the couch they won't cover it. Last time I buy anything from this company. On a scale from 1 to 10 I give Ashley a -1!