Ashley Furniture Reviews

On Friday, February 3, 2017, your St. Louis stores were open until midnight. I arrived at the store at 2331 Highway K - O'fallon, MO 63368 - (636)542-9380 at approximately 11:15pm. I was there to purchase a leather sectional. One of the sales rep (**) showed us (my niece and her son was with me) the store's selection. During that time, the sales rep asked how did I want to pay for the purchase that I would be making. I told him I had an Ashley credit card and asked him to looked me up in the system to determine the amount of available credit. He and a clerk looked up the information and determined that I had $5500 available credit. The sales rep stated that I had more than enough to purchase a sectional.

DO NOT WASTE YOUR MONEY. This sofa is to LOOK at not sit. I got them 6 months ago, my husband and i only sit on them a few hours a day at night only. No kids and after 6 months the seating cushions have worn down, the pillows have gotten flat. If you sit on them now you can feel the wood underneath you. So embarrassing if I want people to come over. I will NEVER EVER buy from ASHLEY again. They say one year warranty but it's only for the seating cushion. When asked about the pillows they said I have to pay for them plus shipping... And they tell you to puff them and shift the stuffing.

I bought 3 leather sofas about 8 years at Ashley furniture, I asked them if they were made in America. They said, "Oh yes of course they are, we only sell the best!" I was such a fool! I bought the extended warranty thinking it would protect me. The sofas started going bad immediately. I called Ashley and they told me that the leather coming apart was just normal wear and not covered, I looked under the sofas and found they were made in China! That's number 2 for them, then the springs went bad and sitting on them was like sitting in a big mushy hole! Again not covered because it was part of normal wear! These people hire mainly Mexicans. They have the worst products on the market and they are liars and cheats! Do not go near Ashley furniture! They will screw you! I'm considering standing in their parks lot turning away customers! Stay away from Ashley furniture if you don't want to get your money stolen!

This is the first review I have ever written because I think it is important to know how terrible Ashley Furniture is to work with. The furniture I received was fine, but I will never shop with them again based on the poor customer service. We ordered 4 items but only received 3 in the first delivery. For the second delivery they called at 5:30 on a Monday night to set up delivery for Wednesday. I called first thing the next morning to reschedule and they said I needed to give 48 hours notice to reschedule even though they had only given me 42 hours notice about delivery and they had to charge me an additional delivery fee for rescheduling. I asked to talk to a supervisor and the lady told me I could but that they would never waive the extra delivery fee. The supervisor continued to tell that they had given 48 hours notice even though they had not.

We purchased a Stearns & Foster with adjustable foundation on November 26, 2017 with a promise of a 4-6 week delivery. After 4 weeks we called the store to check delivery only to talk to a receptionist that had no idea. The store manager was unavailable each time we called. We ended up calling the Texas main corporation for answers. No one could give us an answers as to when or where our mattress was or when we might see it. I've never had such a runaround and poor customer service in all my purchases. After calling all distribution centers we were finally got our bed 10 weeks later. I was considering purchasing a living room set prior to the bed but after a terrible experience I would not recommend Ashley Furniture to anyone. I'll take my business elsewhere.

I purchased a living room coffee and end tables. I was given a delivery date. They came with just one table. Got another delivery date. Oops. Again. Only one item got delivered. I told them to take it all back and cancel the order. Wasted my time. Horrible customer satisfaction.

I bought a bedroom set in December 2016 and it was on back order. It was delivered in January 2017 and there was a strong odor coming from the mattress. I spoke with customer upon delivery and informed them of the problem and a customer service representative came out and stated he could not smell the anything and was very rude. I spoke with the corporate office and was informed that she would contact the Head manager at the local store via email and I have yet to hear from someone as it is now February 2017.

Purchased online a bedroom set. The night stand was damaged. Also purchased a dining room set, the dining room table leg was damaged. I contacted the company, sent pictures as requested of the damaged parts. I received a replacement of the night stand (again, it was damaged also. Poor workmanship, the cavity of the stand was bigger than the drawers, so the drawers don't fit securely). Where is the QC on this furniture? So, I contacted the company again, sent pictures and am awaiting their reply. Would not recommend buying online with this company.

I purchased a kitchen set about 2 years ago. I complained about the chairs being too soft but all their kitchen chairs for that set were soft. Now that the set is two years old the chair seats are so soft that they hurt to sit on and the material is falling apart. I sent a request to Ashley for help but was told to deal with the store. The store reply (several stores) "we are sorry you are unhappy." My advice stay away from ASHLEY FURNITURE. Very poor quality.

There was no option to place zero stars, so I had to put one. Ashley's furniture is a ripoff. They sell poor quality furniture and extremely poor customer service. I bought a couch for them that began to rip and tear and fall to pieces within one year of use. I was given a store credit to buy furniture from them without the approval to have the money debited back to my account. The reviews on their other couches are just the same experiences as the one I had. When I spoke to management requesting my money to be given back, customer service refused. They said the money was coming from the manufacturer only and gave me less than 30 days to purchase something with my credited money. Ashley's furniture should make this right and take the money out of their pocket and give it back to me. Instead they're only willing to do something because the manufacturer is providing the money back.

Ashley reviewed and settled the dispute. Very pleased with resolving. Thank you!

I bought a group of furniture on Veterans Day 2016. Paid in full over $4000.00 worth of furniture. I was told that it would be delivered in 2-6 weeks, which would have been the week of Christmas. I didn't get my furniture, not even a call telling me that it was going to be late. I called them and they told me that it would be delivered 1/13/17. I still didn't receive it. I went to the store and they couldn't even tell me when I was to receive it. I told them I wanted my money back and was told that there would be a 25% restocking fee. I told the manager that they can't charge me for something they never had in stock. I want all my money back, he told me that corporate would get a hold of me Monday or Tuesday, and still never heard from them.

We had purchased a sectional couch from Ashley Furniture in November. In January we had noticed that the middle section of the frame was very loose. It was a part of the couch that no one in the house sits on because there is no recliner on it. It is the middle section which is also the most uncomfortable part of the couch. Because we purchased the protection plan which the sales representative had told us that they will replace any broken part of the couch with that plan, we called the technicians and in 3 days they came out to look at it. When he took the fabric off, we noticed that the frame, which was made of particle board was split in two.

I purchased a bedroom set on October 6, 2016 from the store on N HWY 67 in St Louis MO. The furniture was on back order for November 10, 2016. My sales rep was very nice and friendly and very knowledgeable of the Product. 5 stars to Mr. Margeese **. The furniture came in on October 25, 2016 set up for delivery for October 31, 2016. After I waited and call several times to check the status of the delivery I was informed that the delivery will not be delivered that day but the next day. Very disappointing. I had to cancel all my meetings to sit home and wait for nothing. Poor customer service. The delivery day finally gets here they forgot the slacks to install the mirror, the headboard have a deep cut down the side and the foot of the night stand was broke.

We purchased a sectional and Recliner from Ashley Furniture Nov. 25th. Delivery was Dec. 23rd. Upon delivery one arm-less chair was from the wrong sectional so we refused delivery. We were told it would be redelivered on Dec. 31. No one came. No one called! When I finally got online and tracked the order and it had been cancelled. I received 3 confirmations the last being on the actual delivery day that it would be delivered. After some phone calls I was told there was confusion with the missing piece. That's not true. They were very clear on what happened. They even had pictures. Next delivery date set clear to Jan. 23rd. Again I receive 3 confirmations that it will be delivered. The evening prior at 8:00pm I received a call stating it would not and was rescheduled again for the 24th! Guess what!! After 3 confirmations that it would be here on the 24th the order was cancelled on my tracking. NO phone call, No email... Nothing.

Terrible sofa. Within the 1st six months the store that we bought it at had to come out and restuff our cushions. They just kept getting worse but the last straw with the couch is when a board gave way and is sticking out the back of the couch. The store that we bought it at had me send her pics. Hoping that Ashley would stand behind it and help us with buying another couch. We have patiently waited 2 weeks. My husband finally called the store this week. No one called us back. He called again today and they said Ashley will do nothing. I will never buy Ashley products and will tell everyone to run the other way.

I have to say that I am very disappointed in the table that I purchased from Ashley Furniture. We have had this table for 2 1/2 years and already had the table top replaced once due to the laminate edging peeling off on the table. After getting the new table top we were optimistic that the new table top would not have the same problem. From the pictures you can see I tried to use a wood marker to hide the issues but that obviously did not work. Additionally, the base of the table is also splitting!

Ordered a recliner, was to be delivered in 5 days, was given date and time. On that date was given another new date and time, again on that date another date and time 10 days out. Went to store, asked for order to be canceled, and refund me my down payment (which I paid in Cash). Was told maybe up to 5 business days. Been 18 business days, still no money. Have called, emailed, visited, each time a new story. They are sorry.

Ashley Delivery - Pathetic Service. I bought a Three products from Ashley Yorba Linda store on 11/26/2016 and requesting them to deliver by Dec 16th to coincide with party at home. Two days before I got a call to confirm the delivery and I said yes and on the day driver informed me that it is partial delivery and delivered My kid's bed, Nightstand (king bed) and couch (with one piece missing).

We purchased a recliner chair (along with other furniture) from Ashley. Within a short period of time we experienced the separation of numerous small pieces from the surface of the vinyl fabric. It progressed to the point where the cloth backing was visible on a significant portion of the vinyl. The warranty period had expired however we made contact with Ashley. We advised them that we as we were a childless, no pets, have rented or let others stay without our being there & only use the home for 5 1/2 months of each year the deterioration of the vinyl based on the use was unreasonable. They weren't much interested & said it was our problem. When not in use we have draped a "throw" blanket on it until its appearance became too embarrassing & it's being reupholstered as I write this.

I went into Ashley Furniture because of their flyer. They advertise 14 piece bedroom set. When my husband and I went in there they say "oh we don't have that bedroom set here". I asked "where is it since you advertise it" and she replied "it's somewhere in Tanzania". Then I ordered a mattress and when I got it I need a step stool to get in bed. Will never go here or refer them to anybody. Bedroom set consist of 1 dresser with mirror, one night stand, 2 lamps, 2 pillow cases, 1 comforter cheap at that the back board and side boards and the feet board and the lamp shades.

Terrible experience. Ashley Furniture does not care about you - they only care about getting your money. They will tell you what you want to hear, not the truth. And don't waste your time trying to talk to customer service. They do not listen, they talk over you, they are argumentative, and really don't care to solve your issues. I've called twice and got the same result from each representative. Much better places to go. This place should be avoided at all costs!

The absolute worst experience that I have had when purchasing furniture. I purchased 4 bedroom sets for my daughters and unfortunately for my daughters everything has gone wrong. I have had 3 different deliveries and always with the wrong items, 3 different technicians have been to my home just to take pictures. One forgot and I had to take pictures and email them over. Every time I call "customer service" I am put on hold for over 20-30 minutes. For such a big corporation, this has been a mess for my family and me, especially for my daughters that can't even sleep on their beds that I promised them.

The left arm was damaged, this was found the damage after delivery. Called the store, was told to call a repair number. After weeks some came out, look at it and said damage cannot be fixed. We need a new couch. Ok. Well, now they are saying they will take the sofa back, fix it and return it in 1 to 5 weeks. So we go without furniture for that long!!! This was their damage, their mistake yet we have to go without furniture because of them. No apologies, no discount, no one cares. I will not purchase anything again from them and I do not recommend them.

Bed headboard - It's sad when you think you are buying quality furniture and the leather starts disintegrating in one of the panels and you call customer service for a couple of weeks and they are telling you that they are contacting the warehouse to find a replacement, then no call back from them so you call and they tell you that the item has been discontinued and that also that they called you and the person tells them that they do not have a problem with the furniture. (Apparently they called the wrong number) So they tell you to send a copy of the bill then you call back and they say, "I am sorry but this seems to be customer wear and tear and we cannot do anything for you." I would be walking in to buy at Ashley's again.

July 1, 2016, I purchased a Walworth Auburn Living Room Set w/ Power manufactured by Ashley Furniture with a Ashley Warranty. I purchased it from 1StopBedrooms out of New York. November 2016, one end of the sofa collapsed. The reclining mechanism makes a noise when using it. I reported this to 1StopBedrooms. Over the course of over two months, I have made numerous phone calls regarding repair/replacement. All communication has been initiated by me. I finally got a technician here after a month - he said they would ship me some foam and I was to call for them to come back after I received it and they would make the repair in my living room. Never heard anymore. Called again (the technician) his office gave me a claim number from yet another company and told me to call them for a status. I then called Ashley direct - received a different claim number for something? to be done and that was two weeks ago.

I had to cancel my living room set because I endured a reduction in hours where I am employed. I was truly brokenhearted between losing my full time job and having to go part time and on top of that I could not get my living room set. I called and informed Ashley's in Newington, CT and spoke with Melissa. She just showed zero compassion and all just kept repeating to me was that I signed the contract. She didn't care about anything else. I had not taken possession of the furniture yet, nor had the store confirmed my delivery date. They wanted to charge me a 20% restocking fee when the furniture I ordered was IN STOCK. It said so on my paperwork (contract). They wanted me to pay $384.00 for absolutely nothing. So the end result is I have to pay them 150.00. They will not accept anything less.

Purchased a 3-seat leather sofa. The "support" between the 2 arms broke approx. 6 weeks after purchase. The company refused to issue credit or an exchange. They only offered to repair the damage. It is now 6 weeks after reporting the defect and still NO repair!! Customer service department at Ashley corporate headquarters did not even offer an apology for the defect and refused to even consider a credit or exchange... only a repair. I'm wondering if their repairman will ever show up.

I bought all my furniture from Ashley (family, dining, living and dinette). My family room from the first week, cushions don't stay. When you sit it slides and even you can fell. Then it start to space between leather and wood. Then leather start to peel. I bought the extended warranty but it's really waste of money. Whenever you call for anything they will tell you it's not covered under your warranty. I'll never go back. I'm shopping around now for another family room but will never go to Ashley again.

I bought a bunch of furnitures at Ashley home store on Dec 27, worth $6500. I gave $1500 as downpayment before I sign any paper I asked them when is the delivery date. They promised to deliver on January 20th partial delivery as the entryway and end table is not yet available. I called on January 15, 2017 to ask if the entryway table and end table will now be included for delivery on the 20th. The lady I was talking said, "When do you need it because it will not be available until end of Feb or 1st week of march." I wanted to cancel and they told me I need to pay 620 dollars for restocking fee if I cancel my order. WTF this company is duping people of their hard earned money.

The nightstands we got were defective - black, not dark brown. Ashley made us jump through hoops to prove this. I took a drawer into the store and Jack, the salesman, verified that it was the wrong color. THEN THEY EMAILED ME AND TOLD ME TO SEND PICTURES which I did. Finally I got a call that the new nightstands would be delivered. THEN I was told we had to pick them up. That's when I left a voice mail for a supervisor that was never answered. Why in the world would we make this up? Why did we have to do so much to PROVE they were defective. Obviously, no one with a brain has been handling this at Ashley's end.

Ashley Furniture is the worst!!! I'm ashamed they tout it is made in America. Delivered with chairs broken, leather wore out in less than a year, and the QUOTE 5 year warranty that they will fix anything is not worth **. Go anywhere but there.

The family and I went to the store to pick out a bedroom bench for our dog to get up on the bed. After being approached by a salesperson we walked around looking at different options 7 in total. After showing us each one the sale person walked away for 5-10 minutes at a time leaving us standing there. Finally after we made our decision on the bench we went to look at pillows. After trying out the pillow we chose the style we wanted. We were then asked which size pillows did we need. We told her "king". She said they did not make these quality pillows in a king size then she left for a minute again.

First tried delivery they sent wrong table legs for table. 2nd tried delivery not enough hardware to put table together! Chairs sitting in dining room with no table. Will never purchase from this company again... It was a cash purchase!!!

We purchased a piece of furniture in November 2016 and the store told us they did not have a delivery date since it was on back order, but we should "get it soon." Waited two months. Item still not delivered. Went to the store and found out the item is even more back ordered than expected. We are looking at waiting 6 months to receive an item we already paid for! When I told them I wanted to cancel the item, they charged me 10% for canceling, per the "signed agreement" when we purchased. It was THEIR delay (backed up from manufacturer, they said), but meanwhile, our money has been sitting in their account and we are still without the bed we purchased. DO NOT BUY FROM ASHLEY FURNITURE HOME STORE.

My husband and I went into Ashley Furniture in Frederick MD. For a living room set. I left purchasing a set I liked and that is the last thing I can say good about this company. Furniture arrived broken, then the next delivery never happen. On the final delivery didn't get my pillows. Not to mention I had to change my work schedule three times for delivery. The list goes on and on. I will never ever shop at Ashley again.

Back in November I bought a dining room set with an extra 2 chairs. I was given a received date of a week and 1/2 by the store. The night before my receive date I received a call that my chairs were not done and it would take longer. This happened several times causing me to not have a dining set for the holidays. At the end of January the set came and the table was all scratched and one of the chairs was not finished so I had to refuse. While the delivery drivers were unloading one of my neighbors pulled up to pass and politely asked the driver to move the truck to the side of the road because he had parked in the middle of the street. He in turn looked right at her, ignored her and continued to pick up a piece of furniture and walk away. She asked him to move the truck again politely and he responded by screaming at her and telling her he would call the police if she continued to disturb him.

Ordered a simple chest Dec. 13, 2016. Was told 'out of stock' but can we wait to Jan. 1, 2016? We (reluctantly) agreed, though it was a longer wait than we would have liked. Jan. 1, 2016 we got a call from truck driver verifying delivery between 4 pm - 6 pm (which differed from the original 5 pm - 11 pm agreement, but I left work early to be home). I waited from 4 pm - 11 pm. Nothing. Not a call, nothing. I was livid! Next day called Ashley and was told 'Driver should have called you because the item has to be back ordered AGAIN!'

I am not happy with Ashley Furniture at all. I spent a lot of money for this leather furniture and it has start to turn and looks a mess. Not real leather that they say it was. Never will I buy anything else from them. Save your money and go somewhere else.

Chair is splitting after just a year of use. Protection plan was purchased along with chair and it is not covered under the plan to be repaired. Wouldn't waste my money at the place. My mother in law had similar issues with company as well. Wouldn't buy protection plans either as it is a waste of money.

I tried to get a job, and they told me I really needed to know Spanish to work there. I looked at the warehouse and noticed all Mexican Americans there. It kinda discouraged me, but now I make a lot of money, and I tell all my family not to shop there.

Where to begin, We had ordered and paid for our furniture 3 to 4 months ago. We ordered a full bedroom, a sofa and a dining room table with extra chairs. The day of the delivery two trucks showed up. When they delivered the furniture, several pieces were broken and had black stains on them. The stains were made by the delivery guys whose hands were very dirty. We told them to take their delivery back. A media chest that was delivered had only black stains on it. They should have used more caution when dealing with white furniture. They could’ve used gloves or at the very least wash their hands. Their hands were nauseously disgusting. As if that wasn’t enough, one of the guys spit on his hands and tried to rub them clean. Of course, that did not help because the hand he spit on was so blackened. What an idiot. Then he uses his dirty shirt to wipe it off.

I purchased a sofa set on clearance and received it in very bad condition, so I took pictures and sent it back to customer service and was credited with a very small amount. They couldn't replace it because it was no longer being sold. Only after a month it started deteriorating more but nothing could be done, as I was scammed into buying a defected product. They should not be selling it if was not in perfect condition. That only shows you they want to get off their merchandise even if it includes you in a loss. What they don't realize is that they are losing their customer and causing a bad reputation.

Let me begin... We entered the store and were totally ignored by staff, the floor staff seemed too busy to bother with us. We shopped the store for quite a while before we were approached. It was a very nice, young gentleman who was assigned to us by the older woman who seemed to be in charge. We informed him we were interested in purchasing a living room suite and had one selected. Wow did things changed, now we had attention. Not one bit of help until then. Placed our order, arranged delivery, and waited. Furniture was delivered as advised, delivery personnel were great.

I am afraid I have to add my name to the long list of people who were taken advantage of by Ashley Furniture's warranty policy. I paid extra (25% of the purchase price of my couch) to obtain a five year service agreement administered by Montage Furniture Services. The agreement stated that it would clean my couch if it became stained. It became stained and neither Montage or Ashley will honor the agreement. After 30 minutes with a pleasant yet unhelpful customer service representative at Ashley's corporate office, I was transferred to a manager who also refused to honor the agreement. I asked point blank if Ashley was selling merchandise it did not stand behind. Her answer was "Yes, and I cannot help you." Amazing!

My husband and I wanted to get a living room set before Christmas so we visited Ashley's in Fairfield, NJ. As soon as we walked in we were greeted by the sales rep Christopher ** very loud. As soon as he open his mouth I knew there was going to be a problem. He sees that my husband has a football Cowboys hat he start talking about football. I then ask my husband, "are we here to talk about football or shop for furniture?" So as we were looking around we found a set that we liked then here comes another sales rep I guess he was a Giants fan and also start talking about football. I was getting frustrated so I left them and started walking around the store. By the time I get back to them he had the run down on the price and what was included he tells my husband is 4yrs interest-free.

Buyer, beware about purchasing furniture, accessories, mattresses and other products they sell, because this company only concerns about getting your money and not customer satisfaction. Their website indicate that if you are not happy with your purchase, you can return or exchange your item within 30 days. The salesman assisting me did not disclose that everything you buy from this store is FINAL. No return no exchanges. If I had been aware about this policy then I would have think twice before purchasing from a store who don't stand behind their products. On top of that, if you are advertising about your return policy and not meeting what you advertised, I believe Ashley have deceived their customers. I will never ever buy furniture from this place, nor my children, relatives and people I know. Ashley, where is your reputation?

My husband and I went to Ashley Furniture and picked out a sofa and recliner. They were supposed to bring them both on the 31 of December between 12 & 3. They were late and then didn't have our recliner. Called customer service and they were no help at all. They didn't know where our recliner was and when my husband asked if we could get the one on the showroom floor they wouldn't allow us to get that one because they don't do that. The people who delivered the sofa were awesome but customer service... Not so much. We are very dissatisfied and will never buy Ashley Furniture again.

Was to get 2 recliners delivered on 12/31/16. I received confirmation twice. Was to come between 8:00 am and 12:00pm. No call no show. I called and they said someone from Ashley cancelled order due to store not counting inventory properly! Now they are supposed to come on Jan 3 17? Hmmm we will see. I will NEVER BUY ANYTHING FROM THEM AGAIN! NEVER!!!

We purchased a leather sectional sofa in the summer of 2015. Since then we've had nothing but trouble with the quality of the leather. The leather is brown and started fading out to a red color on one part of the sectional. They ordered a new piece of leather and sent a tech out to reupholster the piece. Now I had a section that was a different color brown and texture than the others. Shortly thereafter another section started fading out. Again they ordered a new piece of leather and that too was upholstered. This time, the tech was sloppy and destructive. Damaged the sofa, damaged my wood floor and left staples everywhere. Now I have another section of sofa that doesn't match the others.

We bought our furniture from Ashley Furniture 4 years ago thru a promotion of 5 years. I loved the color and the furniture UNTIL the breakdown of the foam on the cushions on the couch. The cushions are soooo bad that when you sit down there is nothing left of the cushion. I only have 2 payments left -- which I paid off early by one year, I need to look for cushions to replace or look for a new set. I am so disappointed with the way the product stands up. We are not hard on our furniture at all. I tell everyone do not go to Ashley Furniture you will be DISAPPOINTED. It was an easy fix Ashley Furniture. :(

Unfortunately, zero stars is not an option on here. My wife and I purchased a couch over a month ago from Ashley Furniture in Falls Church and still have not received it. Ashley Furniture is, without a doubt, one of the most incompetently and unprofessionally run companies I have had the misfortune of interacting with. Every level of interaction with this company has been frustrating and unsuccessful, be it the "customer service" reps who hung up on me several times, or the delivery department who have cancelled our deliveries or supposedly "stopped by" with our delivery but never bothered to go to the door of our apartment building to notify that they had arrived. They have no insight into how to schedule or arrange delivery in a convenient or normal fashion.

I received my couch with reversible ottoman on Aug 25th 2016. On approximately 12/5/2016 the couch felt different and looked like a spring or something broke. I called and they said it sounded like a spring and set up for repair. Waited all day for him to show up, only to cancel last minute. Set up another appointment, and when he came frame was broken not a spring. Frame was made of pressboard, he took a piece of wood and screwed it into broken frame for support. I immediately went to Ashley expressing my disappointment and that I wanted to either upgrade or get a new same couch. I spoke to Manager, and he had them call corporate office, only to be told that they would not replace the couch. I needed to accept the quick fix. I spoke to 2 corporate representatives only to be told the same thing. I now have to go through small claims court.

STORE: 5980 NorthPoint Parkway, Alpharetta, GA 30022 One of the worst store I have ever been in Ashley and a very bad experience. I have made a purchase of 10 K but still they have forced me to buy an item on Thanksgiving day with immense pressure and somehow I purchased. So, eventually after few days I changed my mind and asked them to replace the item or cancel it but they don't want to do it. I have spent almost a week on calls to cancel the item and am very much frustrated and irritated what not... These store guys are so smart they will put me on hold for hours and hours for no use and make you impatient. I am still trying to cancel my item... One of the pathetic store I have ever been... Beware. Don't go to this store.

My first time purchasing furniture from Ashley. I was in the store for 4 hours, very exhausting. First - they got me to do the 5 yr no interest. They did not tell me that you had to purchase the warranties. Not only that I didn't know the sofa warranty was $600 until I looked at my invoice late. There was also a mattress warranty of $400 that wasn't mentioned by the sales person at all. The bed I ordered wasn't going to be shipped with all the other furniture. They told me they would let me know on next week. Never heard from them. I spoke with the Manager Sherry about the warranties that I was charge for and I wanted them removed. She had an attitude about it. I told her that the sales person didn't give me all the details. The manager Sherry was very defensive and argumentative; stated that her sales person never forgets to go over all the details.

We purchased a full "Italian" top grain leather couch and oversized chair from Ashley Furniture in Cincinnati Ohio, at the Tri-County location. Both items were power recliners and both are covered by a useless five year warranty. The best of the best leather finish is coming off. We have called for over a year to get service out to fix it. Empty promises of service that never happened. Repeat calls to the store, customer service and the same results, NOTHING. They intentionally put you off until your One Year Warranty that covers this, has expired. The extra five year warranty, doesn't cover the finish coming off. Save yourself a lot of money and headaches. AVOID ASHLEY FURNITURE/MORRIS HOME FURNISHINGS!

I purchased a Durablend sectional and was told that it was more durable and kid and pet friendly than leather. We barely use the sofa and it has begun to peel after 2 1/2 years. We have had a leather sofa in another room that has had much more use over 10 years that is still in good condition. We purchased the 5 year warranty furniture protection plan but this "peeling" is not covered. I am waiting to hear back from customer service. I have seen that this is a nation-wide issue on all their durablend products. I will submit photos and receipt upon request if needed to file a formal claim.

When it comes to customer service Ashley Furniture ranks last in my book. They don't even deserve a star. Where do I begin. We bought living room, kitchen and dining room furniture in July 2016 and we didn't take delivery until August 2016. Well we did that but when it was time for the furniture to be delivered they said a couple of pieces were on back order. Well my question is what did they do with the time from July to August. They had enough time to get the order completed, besides the point we got the order and there was issues.

I have spent close to $17,000.00 only to been lied to, avoided, not accepting my calls etc. I have been waiting on furniture for over two months. Loveseat was damaged. Coffee table have finish spilled on top. Side table never arrived. $2000.00 bed frame motor problems after 2 nights. Sent out employee only to inform me he needed to order new motor which could take a month to come in... REALLY. How does a brand new motor go bad in 2 days??? They never return my phone calls. Once the sale is final so are YOU.

We moved to Oregon from Hawaii and went in to Ashley store in Salem Oregon. Went through and picked out almost $12,000 worth of furniture. We asked several times if we could buy a floor model since we had no furniture. We were told that they never sold floor models, so we waited 2-1/2 weeks to get our order. One couch set had a back order on two pieces that were to be delivered by 12-24. Main couch had two bad mechanisms on the recliners which we finally after two weeks got a service man to tell us that.

Several months back I contacted Ashley Furniture Homestore when my sofa was damaged upon delivery and they were unwilling to replace the damage part of the sectional. When sectional was delivered, one of the cushions had a hole in it. When new cushion was delivered, noticed 2 holes in the decking of the couch pre-ordered sectional. When delivered hole in one of the cushions was noticed by delivery guy. He called to have cushion replaced. Replacement cushion came in 3 weeks later. Called company and they sent out another cushion a week later. When removing the cushion with a hole in it, I noticed 2 holes in the decking of the sectional. Called company. They told me that there was nothing they could do since it had been 3 days since I reported the issue. Warranty was purchased when we purchased the sectional, but I did not feel I needed to use it because the damage was not caused by us.

I ordered a bedroom set and ordered a brand new mattress from Ashley Furniture. They sent the new mattress out with threads coming unstitched. I informed them right then. They told me to just keep and use the mattress until man comes to looks at it and check the stitching. It took him two months!!! Then after 5 months told me it was a not a factory problem. I asked if not factory what is it then? They almost accused us of pulling off the threads. Why would we pull off threads of a new mattress we just got and wanted they then informed me just to cut off the threads myself? If you go to store to complain for help, you are given a phone number to call customer care. My problem was to just cut off the loose threads. I hope I can help others. If you need a good mattress take my advice and not buy any mattress from Ashley Furniture!!!

Bought two recliners, but when they were delivered we found out they were Power Recliners - which we specifically didn't want. I called the store to find out if the power recliners also came in manual form - I was told they did not. We never got a call from our salesman apologizing for this error. So, I went out the next day to a different Ashley store - they had the same recliners and I asked if they came in manual - the salesman said YES! So, I purchased them but they can't be delivered until after Christmas. I also didn't get a receipt and was told that a receipt would be emailed to me - this was at 12:00 noon today - it's almost 6 hours later and I still don't have a receipt!! I have called TWICE - each time being promised that it's on its way... This will be my LAST purchase from Ashley!!! This is very unprofessional!!! I should be sitting in new recliners right now - or at least been given some sort of discount for the inconvenience!!!

Worst customer service. When they make the mistake it is your mistake and you have to take care of it. If you think about stopping your order on their behalf you still have a 10 percent you will owe on the total. I wished I would have listened to the reviews and never purchased anything for this corporation. Absolutely horrible.

I purchased a queen size bed on the 90 day same as cash. I have been making my payment before they were due. I received an email stating my payment was due on the 15th of December. I called to make my payment and when calling my final payment was not what it should have been. I may have read the email incorrectly. It stated my renewal payment was due... They knew I was on the 90 day same as cash. So needless to say they had to contact a manager by email and it took them 4 or 5 hours to return my call and the amount was still incorrect. I was really frustrated and demanded a call back within an hour. Apparently the rep contacted a manager by email again and returned my call within 10 mins. The amount was still incorrect. I made the payment for more than what I should have.

So far delivery has been re-scheduled once after waiting four weeks. Unfortunately I will have no couch or loveseat for Christmas. The person calling to reschedule had no real reason for it. I told her I was not happy because purpose was to have furniture for the holidays. Real happy to get rescheduled for December 27. Keep you posted.

I actually have TWO complaints about Ashley Furniture. First, was the buying experience itself. It was more like buying a used car. My wife and I stopped into Ashley Furniture to take advantage of their No Interest Sale they were advertising at the time. We bought an entire bedroom suite with a king size bed, dresser, two night stands and a mattress (which is part two of my complaint). After negotiating a fair price with the salesperson and manager I was told that if I wanted to use the interest free promotion that I would have to pay full retail price. I wasn't happy about paying full retail but we decided to buy the furniture anyway.

I bought a sofa and chair on 12/8 delivery was promised for the 10th. It was then changed to the 20th, then the 22nd. It seems getting 2 pieces at once is impossible for them. I went back to the store on the 10th and cancelled the sale and purchased a set that was guaranteed delivery for the 12th. Today is the 12th and only 1 piece is being delivered and no one, not customer service or management can explain why or when the sofa will be arriving. Do not waste time shopping there if you actually want to receive your purchase.

So I thought I'd give Ashley Furniture a chance even though we were told numerous times not to. We fell in love with the perfect couch!! Couch came completely mismatching and was not power. We walked out of the store assured it was power and even bought the warranty for the power recliners. The store refuses to exchange for power unless we pay $250 extra!! I'm extremely disappointed and suggest no one ever shops here. It was a sale error not a change of mind or customer error!!! Horrible customer service!!!

As I have been contacted by Ashley Furniture they were very respectful and kept their word. They even offered me a new replacement. Today I can say I have the new replacement and love it. So I thank you at Consumer Affairs for stepping in and helping us the people.

Ordered a desk online, it came totally damaged - which happens... However, I could not get anyone on the phone to help me with a replacement. One number on the website continued to ring busy for 2 weeks. Chatted online and the rep actually told me the managers don't have direct lines - that no one else has a phone to call me on. Is this for real??? Can you really do business like this? My lord, these people... I truly felt like I was living in the twilight zone. She refused to actually get anyone to call me - her supervisor emailed me once. I never heard back! WHAT A JOKE THIS TERRIBLE COMPANY IS!!!

I am writing this review based on my experience shopping at the Ashley store in Pflugerville, TX. My son and I went shopping for a dinette set for my small apartment. We were greeted by a lovely saleslady named Sharon. She was of my generation (over 60) and totally understood my budget concerns. The first thing she did was ask ME what I wanted. She did not try to sell me something that would not work for me. She took the time to get to know me and what I liked. She did not treat my son as a third wheel. She included him in our conversations and made him feel welcome.

This is my second time buying from this furniture store and so far my experience had been the worst when it comes to delivery. I put a star because I wasn't able to put none that's how bad my situation was. First time I bought a white glass table and chair set. Not only you have to wait at least a week at least for your furniture to be delivered but they also deliver it damaged. First time they called me saying that it was back order so I wait and extra week to get my order damaged. The table legs was not assemble correctly so I had to return it and they took another week to bring the second table with had a few scratches. When I told the guy he said he could retouch it with a pen and it was going to look like nothing happened after it dried. Which was a lie. It looks like the paint was different. But I still keep it since it was nothing major and I needed the table.

The paperwork for the purchase of a sofa on Black Friday (2016) stated delivery would be 12/14/16, but a young man working behind the counter, after hearing the story of our travel plans, stated, "I can make it happen for your sofa to be delivered to the Nashville, TN location on 12/7/16." He further stated that I could retrieve our sofa on 12/8/16. I called today, 12/6/16, to confirm and was told that the delivery date to the Bowling Green, KY store would be pushed out to 12/22/16. We are not alone. Our son also purchased a sofa and had his date pushed out as well. Our first and last purchase there! Don't lie to people and get their hopes up.

I was trying to do some research on new furniture and found this website with reviews on this furniture store. Thought of sharing my stunning experience too. We purchased this set and within one year they replaced the loveseat as it had mechanical issues and lost the basic functionality on one seat. They also replaced the cushions in less than an year which were going down and getting out of shape on Sofa and Loveseat. Well it was within the first year as covered by manufacturer warranty and we thought this service would continue since we purchased a Protection Plan which will take care of all problems after the first year till 5 years in total as per the Sales guy in the showroom (I can provide the location if needed). We went to the showroom and talked to a senior person after the first year but no one cared about our concerns.

Astounding how many complaints I have recently read on Ashley leather or should I say "bonded leather" furniture. Bought my sectional with chase lounge just at $2500 at the end of 2012. Barely used as I am active duty military always "out" for extended times. The couch has had more time alone than with people on it (no pets, non-smoking home). About three months ago it started peeling and has continued at a feverish rate. Called numerous couch/leather repair folks and received outrageous quotes close to original price paid.

Bought a Sealy Culworth mattress from Ashley furniture. Delivered yesterday after waiting a month for delivery of bed frame. Worse night's sleep ever, very uncomfortable, not at all like resting on store model. Called store and was informed that because I did not buy their in-store mattress protector I could not return the mattress. I told her that I had just bought a new waterproof, stain proof mattress protector and did not want an additional one. Bad mistake I guess. She said I should have bought their's and that it would have had to be on same ticket as the bed purchase. She also said that I just needed to break in the mattress. So at 73 years old I am stuck with an uncomfortable bad buy and will never again purchase anything from Ashley.

First of all- ZERO stars is what I really wanted to rate this store. We purchased a huge $2,000 wrap around couch from Ashley Furniture mistakenly as we were closing on our house. When it was delivered on Saturday 11/26, we realized the two end pieces we ordered were backwards and the couch doesn't fit in our living room the right way. No big deal, we thought let's just exchange those two pieces with the arms on opposite sides. I went into the store the following day Sunday 11/27 and the customer service rep said "no problem- I'll submit your order right now and they will be calling you tomorrow." By Thursday I still had not received a call so I decided to call them.

I spent more than $5000, bought top of the line dining set and two love seats and sofa in end of February 2016. The day they deliver, we pointed out spot on one of the love seat. Been told, tech will come. Called millions times then came after 2 month. Conclusion, never been fixed. Called again in July for other reason, fabric of sofa sagging plus poor quality of spring and frame. Cloth under the cushion is very loose. Been told to call warranty department. Called, spoke to person name "Junior". He asked me to text pic. I did and ref# **. No answer till 6 weeks.

I purchased a sofa and 2 recliners from Ashley Furniture in Evansville, IN in June of 2011. In the past year they have started peeling. One of the recliners is almost completely without its fake leather. The other two will be just like it very shortly. I contacted Ashley and was told that since the warranty covering defects was only one year, they couldn't do anything about it. I shouldn't expect the furniture to hold up for longer than 5 years? The furniture is a huge eyesore and I'm stuck with it. Horribly disappointed in their customer service.

I purchased a floor model sofa with a five year warranty. I picked up the sofa in an empty box truck and brought to my new home. Within a few weeks I noticed the couch was sinking in parts and one chair sat much higher than the rest of the sofa. I called the store and the warranty numbers I was given and went to the store numerous times to get them to come fix it. I was told because it was a floor model I don't have a warranty which is untrue because I have the 5 year warranty in hand and the couch was sold with the warranty. After going back and forth with the manager for three months he came to my home alone and assessed the furniture, advised me the springs will need to be changed out and he will go back to the store and order them. They were delivered to my home a week later.

I bought a 4,000 dollar sectional with the extended purple cow warranty. The sectional is genuine leather and it faded within the first month and Ashley Furniture or the purple cow extended warranty will not fix it and the frame is now broke and same thing I have contacted the store and corporate many times and nothing is being done. Don't ever buy anything from Ashley. You will just be throwing your money away.

I am very displeased with Ashley Furniture. Our furniture was suppose to arrive no later than Nov. 7th. It is now the end of November and 5 out of the 8 pieces we bought were destroyed. We have been calling everyday to try and get this resolved and nothing has been done yet. They are now telling me that it won't be here until the end of December. I have had family come in town and I am very upset with how they have treated us. We paid everything in full with cash and this is how we get treated. I will never buy another piece of furniture from them again.

Ashley Furniture online store list sleeper sofa for sale. When I try to order it it says credit card problem and didn't confirm the orders. When I called the credit card company they honored the sale but Ashley reversed the sale. Ashley offered sale price and extra 10% for cyber Monday. But all very Phony scheme.

I bought a $2000 leather, power reclining loveseat. Once it arrived, I noticed a tear in the leather. I told the driver about the tear and didn't want to accept the furniture. He said I had no choice and was forced to keep the piece and that he would send someone out to fix it. I immediately called customer service and told them about the furniture and the tear. They refused to come pick it back up that day. Said I would have to pay $79.00 for someone to come pick it up. Called the store, asked for manager. The girl refused to transfer me to a manager. Said he had no authority to offer credits or authorize the pickup. It took an entire day and about 10 phone calls for someone to agree to pick the piece back up. Will NEVER, EVER buy anything there again. They do not offer exchanges or refunds as a company policy once the furniture is in your house. Terrible experience.

We spent upwards of $5000 on leather living room furniture. We waited three weeks for delivery. The deliverers unwrapped and we find that 4 of 7 pieces are damaged. We refuse three of the pieces and agree to have technician come work on the fourth. We contact customer service to see when we'll get the replacements delivered. They can't even start the process of getting new pieces delivered until the refused ones are received back at the warehouse, which could take 72 hours.

Bought a Durablend sofa about 5 years ago and just recently started having the same peeling problems everyone is talking about, not to mention the class action lawsuit in California. The 5 year warranty I purchased with it was worthless since they now say it doesn't cover peeling. I called Ashley Corporate and spoke to the consumer affairs rep and was able to negotiate what I felt was a fair financial resolution. They are sending me a check for close to half of what I paid for the POS sofa. For everyone who is having or has had the same problem with the peeling Durablend, I recommend you also call their consumer affairs department. They know the product is defective and if you are willing to waive your rights to sue them they will likely be willing to settle with you. Don't accept the first offer. They more than doubled it with little negotiation effort on my part. I've learned my lesson that you get what you pay for.

I purchased a couch, chaise lounge, chair, lamp and 3 tables from the store in Mooresville, NC. The salesperson I worked with was awesome. However, upon returning home, I wanted to show pictures of my new purchase. When going on the Ashley website all the prices for the items purchased were considerably less. The items I wasn't able to find on the Ashley website were available through other furniture store at a much lesser cost.

Bottom line... this is really cheap furniture, very poorly made and customer service is horrible. They just go around in circles, wasting your time with no solutions, just stating an unfair policy over and over! I will never purchase from Ashley's again. I purchased $4000 worth of furniture from Ashley's in September 2016. One month after our purchase, they delivered the furniture and four of the six pieces we ordered were defective. We waited another two months for two pieces to arrive and when they did, they were defective as well. Ashley's will not cancel our order or refund because we "accepted" the products upon delivery because we didn't notice the defects immediately. The only solution they offer is a technician to fix any problem, but we are still waiting for a technician because he did not fix the problem with the sofa the first time around.

We bought a sofa and loveseat from Ashley Furniture on December 5, 2012 and paid an extra $169.99 for a 5 year protection plan. 9 months after purchase we requested a tech to come and repair the back frame of the loveseat that had popped out. Just as they said, no questions asked and they sent a tech to the house to repair said loveseat.

We had purchased the sofa and rocker recliner from Ashley and had it delivered to our home, the delivery man was making sure I didn't have time to check it over before it was in the house, the whole back of the couch was broken and unusable and the chair was 5 inches higher than the showroom seat. The mover told me the signature from me was only for delivery and DID NOT inform me that it was to sign for delivery in good condition, since the seat is 5" higher my wife cannot get into it properly, her feet end up about 10" off the ground. I phoned up the store instantly and was put to the service department. I drove to the store within 2 hours of delivery and they told me they couldn't do anything, I informed them since they delivered it broken I was not going to take a chance with a second delivery and to CANCEL the whole thing which they would not do.

Waited, couldn't get an answer on delivery, sofa came, rumpled upholstery, would never recommend this company. Got the same service out of Appliances Connection who sold the Ashley Furniture to me. Very bad service and info.

I don't recommend this store to anyone. They have really bad service. They suppose to schedule appointment to pick up my furniture when they never did. Also the quality of my bed it's really bad. We never came back.

I purchased a sectional from Ashley Furniture early November. When it arrived on the 18th, it was a darker color than what I’d ordered. So, I called and asked if it could be fixed. My Salesperson said to call Customer Service because they are the ones who issue refunds/exchanges. I called them and the Customer Service rep and said that the decision is at the discretion of the Store Manager. I could send her pictures she could decide if the color was off, but she’d ultimately have to talk with the Store Manager so that I should call them again.

I bought what I thought was leather furniture here a little over 5yrs ago. We were told by the salesperson it was the most durable furniture, she even took an ink pen to it and not even a scratch. We have a big dog so we thought awesome. We also bought the extended warranty which we were told would cover any tears scratches etc. Well about 5month ago we notice a section that started peeling. Well to my surprise we found out then it was not true leather. We called and were giving the run around for months.

I purchased an Ashley "bonded leather" sofa and loveseat for almost $2000 from Royal Dollar furniture in Bronx, NY, the Pelham Parkway area. Within a year, the material (because it's clearly not leather) began to bubble and peel. Now, four years later, you would think those sofas are 50 years old. Every single cushion is peeling and bubbling, and these sofas do not get a lot of use AT ALL. Royal Dollar furniture has moved or closed (probably went out of business selling Ashley Furniture) so I am going through Ashley to see if they can help. Did a little research and learned that there is a class action suit against Ashley for this very reason. Unbelievable, they are guilty of misrepresentation and fraud if you ask me.

One of the most horrible experience with this vendor. I had ordered nearly $20K on 10/1 worth of goods from Ashley. The initial shipment came on time 10/11 and the setup guys did a good job but after that it has been a nightmare. I have still not received my direct ship items which should have arrived on 10/12, every time I call I get one of two reply - they give a date and I don't receive it or it is back ordered. How many times can an item shift from a date to back order. The second shipment has been a complete nightmare, once they said it will be arriving on a specific date and the time window, they never showed up when I called them they said that the truck has broken down and there will be no delivery. Of course there wasn't going to be a delivery it was after the window and late in the evening. No one bothered to call.

Me & my husband came into Ashley Furniture to look for a area rug. I finally found one that I liked that matched my living room. It was a lot more expensive than the others. I really liked it & thought I was getting a high quality rug. We purchased it on time and received it a few weeks later. I started vacuuming the rug for about 3 weeks & noticed my vacuum was really getting filled up really bad. I called right away and told the lady what was happening & she said to send her pictures & some stuff from vacuum. She sent it to lady that was suppose to handle it. I heard back 2 days later & said I was not suppose to vacuum the rug & she was going to send a care package.

I purchased a bed for my daughter. I noticed at delivery that the footboard was damaged. I was told that it could not be repaired and a new one would have to be ordered. My choices were to accept the damaged one or allow them to take the damaged one and wait 3 days for a new one. I chose to wait the 3 days, which is now over 3 months. I tried contacting them for a week, leaving several messages that were ignored. When I was finally called, I was offered to have my delivery charge waived, but could not have the new footboard for a couple of weeks.

I bought a "leather" sleep sofa from Ashley in 2013. I also purchased the extended warranty because my children were much younger then. This year we noticed the couch started peeling. We also started noticing that the pull out was becoming harder to put back into the sofa. I called the extended warranty and informed them of the peeling. They told me the peeling isn't covered under the warranty. I made my decision to not buy any more furniture from Ashley and will not recommend. Very disappointed in Ashley furniture.

We purchased a brand new set of living room furniture. We were told our furniture would be delivered. After waiting almost three months for our furniture we should have known better. But we accepted it when we finally got it. So we of course bought that warranty that the salesman says "Oh this is great coverage. It will cover it all". So I notice our rocker was no rocker right so I THOUGHT I need to call so I called and they were to send someone out and didn't. Then I talked to them again and they said well of course the rocker recliner was a manufacture warranty.

I moved from MA to FL and bought all my furniture at once. Really bad quality that after 3 weeks my love seat started looking like if I had it for years. I had to order my Sofa Sleeper because they did not have any on stock. After waiting a month for the delivery, they called me the day prior to reschedule the delivery. 4 days after the delivery the sofa sleeper fell into the floor and is all damaged. Called customer service and never got an answer. Was on hold for more than 20 minutes each time I called. I ended up going to the store where I made my purchase. Now I have to wait another 2 weeks to get a TECHNICIAN to come and fix it because there is no return or exchange policy. The wood section on my bedroom set smells since day one. I don't know what type of materials they use on their very expensive products. I recommend you to go to either Rooms To Go or any other place but ASHLEY Furniture.

I bought a 2000 dollars living set. Same day of delivery I laid on my couch and it was so hard it hurt my shoulders and neck. So tried to sit in my recliner chair and the back of chair came way out at top and could not rest my head cause it made my head lean down hurting my neck. So next day I called. Talked to the salesperson name Shahee and he told me to jump up and down on the couch so it would help it not to be so hard. I told him I was too old to jump up and down. I asked them to please come get furniture and let me get something else and they would not do that for me. So for weeks I tried to talk to a management and no one would talk to me. So here's what happen to me. Couch continue to make my shoulders hurt and my neck so I had to give the furniture away and out of 2000 dollars a terrible experience. This happen at Harrisonburg VA store. Stay away from them.

We purchased 2 couches and a entertainment center from Ashley in Brooklyn Ohio about 2 years ago. When we bought it the sales guys heard us talking about our animals and started telling us about this so called great warranty they offer. He told us if we bought it anything that happened would be covered. This include pet damage and anything else that could happen. So about 6 months ago I called because one of the animals ripped the material and was told no it's not covered. I tried to explain what I was told and got nowhere (I just left it be.).

I have never seen that kind of flippancy and frivolity. Nearly 2 months passed. Delivery is late. First product delivered but it was not original one, it was used product like 2nd hand. Second group delivery is more hurting. They called and postponed the delivery one time, second time on delivery time there was missing products. At Last delivery the product (nightstand) was damaged and broken. We catch the delivery person by running on the way to report and give item back. Definitely item has not been controlled before delivery. Shame this, I give back the product. I am sure I will wait months for that product delivery. I am completely unhappy. I will not advise Ashley to anyone around. They are absolute bad. I have to report this to every internet site too. Their consumer complaint service web page also does not work. Do not fall to this place anytime, anywhere. Complete dis-satisfaction guaranteed.

We went to the Northfield location. We have bought furniture over the years. We were promptly greeted by Sonia **, who was fantastic. Good sales person. Wanting to spend a certain amount on a new bed. She was so good. I went about 2500 over what I wanted to spend. She was very informative and did her best to accommodate us. Even though we spent a lot more than expected she manages to get us some discounts available. She is an asset to your company. It was a pleasure dealing with Sonia **. Hope we enjoy the Tempur-Pedic bed as much as her. Thank you.

I hate Ashley Furniture!! Horrible delivery service! They have changed my delivery date 3 times for not having "the right part" to my bed. I spoke to the manager from the Galleria store this afternoon and she said she will have everything delivered today even if she has to pick it up herself. Guess what, I still don't have my furniture. So heads up to all, don't expect great service if you shop here. I am extremely pissed and will have them pick up the couple of items that were delivered two weeks ago.

I bought two Ashley Furniture couches that were advertised as leather. The couches are in my living room and don't get used often. I used the conditioner sold to me at the time I purchased the couches which was intended to treat and maintain the leather. Fast forward a few years, they are now cracking and peeling. I have now come to realize that what was advertised and sold as leather is actually VINYL!!! I'm so disappointed and can not believe Ashley Furniture would do this.

Let me first say, over the last 5 months I have bought 3 mattress sets, two upholstered beds, a sofa, and recliner from the Ashley store on Manchester Rd. My last purchase was over three weeks ago. It was one of the mattresses, and a king sized upholstered bed. I paid with a check. The check cleared weeks ago, and my partial delivery was expected 11/5/2016. A little over a week before my partial delivery was to come I got a call and was told nothing was coming 11/5, and it would be about a week for my mattress, and headboard. The rails and footboard were going to come 12/25/2016!

A covington chair was bought for my client and his mother by a nurse who's caring for him. My patient is paralyzed and has a debilitating progressive disease and his mother is his primary caregiver. He has nurses caring for him 20 out of a 24 hours day. The chair was bought as a gift by one of the nurses on the case because the patient's mom wanted the nurses to feel at home during their stay in her home. The chair was bought in April of 2014, and the nurse even bought the 5 year protection 1 warranty so if something went wrong the chair could be replaced. The chair is falling apart, the patton leather arms are cracking and peeling. A call was made to the Ashley furniture company to see if the chair could be repaired or replaced and to our surprise the Ashley furniture rep said the warranty we had doesn't cover repair or replacement of the chair due to cracking or peeling.

Don't buy it. I paid for a living room seat and bought the protection plan and the leather seats started peeling off on my clothes and when I called to complain they sent someone to look at it and said it was leather and not leather. And then said it was normal wear. I argued with them but it did no good. I wasted about $2,000 plus the service plan and had to throw it away. It's only me and my wife that used it and it looked like CRAP after only a year. We also bought a dining set and it fell apart too. I would never buy another item from there.

Purchased 2 recliners on 7/3/16. I was told I could pick them up on 7/23/16 by sales associate. On my receipt it stated 7/26/16. I went to pick them up and only one chair was there. I was told they would deliver the other chair to my home. I called the 1st week in August. One chair already had trouble. No one ever called me back. The second chair started breaking down. I made 6 phone calls before I could get anyone to help me. I was promised phone calls back by Kara that didn't happen. Finally on 10/8/16 William (he is the only person that has tried to help) came out and said he had to order parts for the chairs. When the parts arrive call the store and set up another appointment. He stated they should be here in a week.

If I could give this company 0 stars I would! This company is only good for one thing, giving you the runaround! I had my dresser delivered to me with a dent, was promised a 10% refund that after 2 weeks of waiting I never received. Called customer service and got the runaround for 4 weeks!!! I was promised a refund from some manager named Wayne **. I received no such refund and I called his number personally and left several messages. I finally got in touch with someone directly from the store I bought my item (it is virtually impossible to speak with a direct person as the calls automatically transfer to the general Ashley furniture line). This lady tells me that my case was never reported to them and that she will issue my refund. Well I received a "confirmation email" and still no refund. This company is straight GARBAGE. BUYER BEWARE!!! A bunch of scammers!

My husband and I bought a brand new bed and Serra mattress from the Johnstown store. I originally gave a 5 star for good satisfaction with Ryan. When the bed was delivered they had taken pictures of my bedroom without consent which was wrong. Then they left maybe a minute I went to move the mattress with the handles which I barely moved. The mattress had tore. I was told, "You're not to move it with the straps." Well that's new news. Everyone I ask move it with straps.

Will NEVER go here again!!! Was LIED to about the warranty on the couch! And it was the manager who lied to us! Had the couch for a month and the whole thing started coming apart. When I called the store they told me the warranty isn't through them so had to go through the hassle of calling someone else. Called THREE times, and each time they told me they'd get back to me the next day and would never call back so I had to keep calling and all for them to tell me that my couch wasn't under warranty even though it's only a little over a year old!

I purchased what I was told was a leather and corduroy sofa and chair from IStyle Furniture 4 years ago. About 3 months ago it started peeling. I contacted IStyle and was told that the furniture was out of warranty and the only option they could offer me was that I contact Ashley Furniture. I called them and was told that I needed to take pictures and send them along with a copy of the original receipt. I didn't have the receipt anymore so I called IStyle and asked them to email me a copy. I never got the email so I went to the store and picked up the copy. I had sent the pictures to Ashley at least 2 weeks prior, so I scanned the copy and sent it. Now I'm being told that it will take them 2 to 3 weeks before they will even look at my claim! WARNING! Don't buy leather from IStyle Furniture or Ashley Furniture! You can't be sure of what you're getting.

I visited the Milpitas store on 10/22/2016 and ordered an Darcy sofa and loveseat. Since we wanted the early delivery we ordered these items and it was supposed to deliver on 10/27/2016. I got the sofa but the loveseat was in different color so we sent it back. When I spoke to the store they told me that "Don't worry," I will get the loveseat soon without even asking the order no.

I will begin by saying that my kitchen pub table and matching dining table are about 8 years old. That being said, even as brand new tables, they began scratching at the slightest item being placed upon them. They are meant to be meal tables, however, I always had to put placemats under dinner plates, silver, and bowls. I have always used hot pads under warm/hot serving bowls, but I have never had to put placemats to protect a kitchen tabletop from normal use. The wood is so soft and poorly sealed that I have heat marks even from using hot pads. The oak table (not Ashley) I got as a newlywed 36 years ago is in better shape than these two Ashley tables.

Stay away from this company. Their salespersons are rude but no more than their "customer service" employees. They delivered a damage Sleeper sofa to my apartment and they insist on repairing it. I do NOT WANT a repair I want a new replacement. I paid for a NEW sofa, not a damaged one with repairs made to it. It's like buying a refurbished item, and I bought new not refurbished. They are just one of the worst companies I have had the displeasure of working with, second only to Rooms To Go and that is NOT a good comparison.

We purchased a "leather" sofa and love seat from Ashley (AMERICAN FURNITURE DISTRIBUTORS). Delivered to our home in January 2012 and within two years the leather started peeling and crumbling off in flakes. There are just two people in our home and we take excellent care of our possessions so this wasn't from neglect of any kind. I contacted Ashley Furniture and there was no guarantee on the upholstery according to them. I have since seen that this problem is not unique just to us but has happened to many other purchasers of Ashley's "leather" products. It makes me sick that this has happened, we just threw away our money. I now have the furniture covered with a blanket because if anyone sits on it they get little black pieces of the upholstery on their clothes.

I bought a brand new sofa/loveseat/ottoman combination from Ashley Furniture. It came slightly damaged (a small gouge out of the fabric and wood on the back of the couch). The delivery crew told me to call Ashley who refused to replace the couch but said they'd send someone to fix it. 6 MONTHS later some guy calls me saying he can fix it if I let him take it for 5-10 weeks. Whatever. At a year the whole wooden box/frame collapsed, and at 2 years (while we were still paying it off) the springs collapsed and gave way. Absolute garbage. Do not buy. I think I'll take them to small claims court.

We brought a mattress at the Ashley store in Lima. It was a Stern and Foster. Let me tell you this. Do not buy Stern and foster. They are a terrible mattress. The first one only made it 3 years and broke down. Ashley replaced it. Good right? Wrong. This one is 14 months old and is doing the same thing. We can't sleep and every part of our bodies hurt. Some morning we can barely get out of bed. Went back to Ashley 2 weeks ago. Barb ** helped us, listen to our complaints. She said she would take care of us and she did. Barb was great. She got us back to Courtney ** who we got the 1st mattress from. A few days later a tech came out to see it.

Furniture delivered after six months of purchase. One of the furniture was defective. They sent technician 4 times to fix the furniture. One technician did not fix it right, did not even use all the parts that was sent for repair. He said he fixed it and took all the parts he did not use. The problem came back in two weeks worse than before. The problem was the right side of the chair was down. The next time the same technician came and took a picture and left. They ordered parts again. The same technician came and used some parts and tried again. I got a call from the Ashley Furniture and they told me, the technician told them the problem is due to the way we sit. If the problem comes back they are not going to fix it, and I have to take the furniture as is. I will never ever shop Ashley furniture.

They were late, late, late and never made the attempt to rectify the situation. Then, they arrived. The movers were lazy and did not care if could not mount the baseboard for the bed. Then, they forgot the mattress. We are very disappointed and REGRET conducting business with such a horrible customer service oriented company. Never going back there. May return everything. Cheap quality compared to Penny Mustard.

On May, 11 of 2016 I purchased 1 bedroom set (king panel footboard, king panel headboard, king panel rails, two Sealy brand twin XL foundation, dresser, 5 drawer chest,) and one dining room set (Six 24in center ht barstool/tanshire, Rect drm counter ext table/tan) from Diane **, sales person at Ashley Homestore in Kannapolis, North Carolina. The totaled amount was $4426.96. I paid this total amount on May, 11, 2016 with a cash amount of $3700.00, and a Visa Debit card amount of $726.96.

We bought a couch and a rug a month ago and, despite having delivery re-scheduled twice, we still have nothing. Basically a computer calls you and confirms a delivery window, then they don't show up, then you call and they re-schedule. Repeat. Their business model is incompetent. The day we bought, checking out was an hour-long process involving computer glitches, three different sales associates, and failed calls to a TX office because stores aren't authorized to make changes on work orders (they'd entered the color of the rug incorrectly, but then couldn't fix it without going through TX).

I bought a micro fiber dual reclining sofa in February 2016. In august I called about my sofa being broken. I look under my sofa and pieces of particle board are all broken. I was told it was all wood, when I purchased. Instead of replacing my sofa they want to try and fix it but it will take 10-15 days, so I guess me and my family have to sit on the floor to watch tv. Frame damage is a manufacturer defect so why would I want them to fix it with more particle board. I asked about a credit to go pick out something else and I was told no, so now I'm stuck with the same piece of crap sofa that broke when my 50lb 4 year old sat on it. I now sell furniture and guess what I will never recommend Ashley Furniture to anyone because the product and the company is a joke.

I purchased a sofa and recliner which is scheduled to be delivered 10/29/16. After reading the reviews I hope I get it by then. I also purchased a dresser set and living room end tables that they delivered and left next to my apartment door and my apartment office accepts and holds things like without hassle.

Went into store, ordered pretty table and 8 chairs. Table delivered - husband told them immediately that it was unacceptable but we were told by the store that once it was in our home we could not return it but the table wobbles and has crappy finish and 4 of the 8 chairs have one leg shorter than other 3. They said we must allow a technician to repair set to "showroom quality" but Technician came out to "fix" the table and said he could only put felt pads to even out legs but nothing could be done about the finish because it wasn't wood!!! The reason they don't want it back is because it is pressed board furniture, not the wood table I asked the sales person to show me. I feel scammed - DO NOT, UNDER ANY CIRCUMSTANCES, ALLOW FURNITURE from this place into your home until YOU'VE looked over every inch in your driveway!

I purchased a bunch of stuff at May 14th, including a sofa, a table set and a rug, from Ashley Furniture Homestore (4500 San Felipe St, Houston, TX). It's been nearly half a year I still haven't got my rug! All things I bought had different delivery method and date. I should have been warned and stopped my business with them when their sales people even couldn't settle right delivery method for the sofa. I called to try to figure out where my rug is for the first time around 7/4, and was told that the order was shipped on 6/20 and would take four to five weeks to arrive. The customer services person verified the delivery method and address: directly ship to my apartment.

I ordered a chair from Ashley Furniture on 9/17 which they said they could deliver on 10/16. Which I agreed to. The delivery team showed up and put the chair together outside. They brought it in and set it down and then they could not get out of my house fast enough. As soon as they left I went up to move the chair over by about 2 feet of where they set it and the left back leg collapsed and the screw was on the floor. I pick up the screw and examined it and it was all torn up. The delivery team knew it was not put together right and when I called dispatch to tell them to send the delivery team back to fix it, the delivery team said the chair was in Perfect when they dropped it off.

In September of 2012, we purchased an Ashley sofa at Speedy Furniture, Lower Burrell, PA. All of the cushions are not removable (back and seats). It is covered with a dark brown material that appears to be leather but is a man made material. About 6 months ago this material began to disintegrate starting with the seat cushions. It comes off in tiny plastic particles. This sofa was carefully cared for and was not abused in any way. We no longer allow my granddaughter who is 5 years old to sit on this sofa and we have kept it covered.

I purchased a couch last year and my son puked on it the other day. I called to talk to someone about how do I go about filing a claim. My couch cleaning instruction is to only clean with water. How do you get the smell out with just water. I called since the protection plan said it covers human and pet bodily fluids. The lady told me they will only cover the stain, I will have to live with the odor. Has anyone else had to deal with this, and is there any class action suits against this company?

Took forever to "checkout" (an hour) and when we went to pick up the items at the warehouse, the order was wrong. Once corrected and the items were finally brought home, 6 of the 8 items were damaged, badly. We spent almost $3000 on the bedroom set and mattress, and it looked used, literally secondhand with scratches, black marks, and chunks of paint missing. We called Customer Service immediately and the representative said she would rectify everything, and needed to call us right back, to start a claim. Hours pass, no call, we call them back, closed!

My husband and I purchased new furniture from Ashley Furniture in Frederick, MD on Labor Day Weekend. We were told it would be delivered in 2-6 weeks (most likely 2, we were told). We received a call that it would be delivered September 29th - No Delivery, No Call. Then we called and were told October 18th! On October 17th we were told it wouldn't be delivered until November 1st, even though it was currently in the warehouse! We have been living in our new home with no living room furniture for almost 2 months now. Their treatment of my husband and myself was appalling. They made us seem as though we were making the prior delivery dates up and wanted to charge us 10% for cancelling, even though they were breaking their contract! After many phone calls and a trip to the store, we were finally given a full refund and are now starting our furniture search all over. Never again will we purchase through Ashley Furniture.

I purchased $4,000 worth of Ashley Furniture in 2012. In 2016 I was moving from one state to another (Texas to Washington). I contacted the Seattle store to ensure that if movers professionally disassembled the furniture then the local store in Seattle would re-assemble, for a cost obviously. I was quoted $50 for parts and $89/hr for labor with a maximum of two hours for the labor based on my new address and the furniture (they wanted UPC codes and were able to see what I had purchased). When I arrived in Seattle they told me that the notes were in the system, but that they do not offer this service. I had just paid more than $1,000 to have the furniture disassembled and shipped from Houston to Seattle but Ashley Furniture has changed their mind.

Ashley Furniture has some of the worst customer service we've ever experienced, from the sales people lying about the prices since they are not displayed purposely, I had to show them the online price which was $1000 less than what the salesman was telling me it was (this has happened all 3 times I purchased - it is a common practice) to the warranty that they do not honor. It has been months and after a technician came out and agreed that the mattress was in fact defective, the ticket was closed out without notification and we were told we broke it. After weeks of calling and getting the run around a Manager calls, very nice by the name of Sam. He advised it was an error and they would ship the mattress.

My unpleasant journey with Ashley Furniture begin five years ago. I purchased a sectional, purchased their 200 dollar plan for rips, spills, etc. I was told that if I didn't use it that I could bring the paperwork back in 5 years and get 200 store credit. Two years in, the sectional starts flaking. Call the number on the paperwork, to my surprise it only covers cuts, nail polish holes, not flaking or anything my pets could have done. Ok fast forward 5 years. Yes, I held on to the paperwork. Go to the store, against my better judgment I returned to the store with "paperwork" in hand. Pick out a living room and two throw pillows. Sara tries to sell this "paperwork", of course I decline. Get totals, delivery date, start to pay for it. Which if you've ever shopped there takes an act of Congress.

Can someone create a negative star please? You would be my HERO!! In the same day Ashley has multiple crap reviews. I sure hope someone over there swallows their pride and jumps in and takes a read... COLUMBUS DAY SALE!!! Super sale looks "AMAZING". Can't wait. I deserve new furniture. I think I will splurge and treat myself. 5 piece sets always come with tables. I have don't need tables. I love the tables I have. Open my COLUMBUS DAY SALE ad I get in my weekly neighbourhood happenings. OMG!!! Darcy 5 Piece Living room set. Gives me the colours. Then here are the items listed: sofa, loveseat, chair, rocker recliner, ottoman. SAY WHAT!!! Where do we see the famous "and 2 matching end table"??? Nowhere.

You will read on the reviews so many examples on how the American people are getting scammed out of our hard earned money by Ashley Home Furnishings! One week ago I purchased a dining room set. The veneer is peeling off the table. I called - they sent a rep out to look. The rep was extremely rude and said it was a chemical and that they would not do anything! I called customer service and they will not do anything! I called the insurance company plan (I paid $600) for the insurance plan. They will not fix it!!! All I can say - don't get scammed! Do not buy anything from this company! You will be the next to write a review on here!

I cannot even begin to tell you how bad customer service and furniture quality is. We had to call them four times with defects. They will not take responsibility for any of it, had furniture two months and already there are problems with the fake leather (told us it was real leather).

We purchased leather sofa, a bedroom set at Ashley Furniture located in Fountain Valley CA. Be careful what you purchase and exam carefully when they deliver because once the furniture inside your home, there is no return nor exchange allow and it doesn't matter if the furniture is defective or whatsoever reason. It took them a month to deliver my bed and they deliver the same defective items twice.

Purchased living room set from Ashley Furniture. It took a month to receive it and when they delivered it it was broken. The driver insisted it be taken. Called the store the next day and request a new one but they said I had to call corporate and now they want to repair it instead of give us a new one so now we have to maybe have it fixed but it won't be the same!!! That was not the only thing broken. It came with frame and they were broken. Hopefully they will be replaced unbroken. This is seriously messed up for a company that makes bucks will not honor their products. I will never buy from Ashley Furniture AGAIN! The staff I dealt with when I had a problem was rude and unhelpful. Certainly they kiss your butt when you're thinking about buying!! But if there is an inkling of a problem you might as well hang it up. Ashley Furniture is not a good company!!!

I purchased a recliner leather chair from Schwartz made by Ashley in 12 05 2013. My warranty stated that there was five years on the mechanics. Last year the chair wouldn't lift up or down and the leather on the leg support was rubbed off because it kept rubbing on the floor when you were putting it down. I paid 1034 dollars for the chair and when I called Schwartz they told me that Ashley would not do anything for me because as far as they were concerned the warranty started the day it was put in the store not the day you bought it. I couldn't believe what they were saying so I called Ashley myself.

I am giving one star because the salesperson was very nice! However, their furniture is absolute trash. I've had the furniture for a couple of years now. The couch has always been cheap and trashy I just never took the time to complain. The two chairs however I paid a lot of money for! The leather is peeling everywhere. I wish I would have read the reviews before purchasing anything from them. Crazy how they can push such a crappy product and remain in business. Last time I buy anything from this place!

Couches are less than 2 years old. They still smell like chemicals and one of the headrests are peeling. I contacted Ashley and it's out of the 1 year warranty and the store refuses to replace it. I hate these couches and now I'm out money.

I recently purchased an entire bedroom set from the Ashley Home Store in Carle Place, NY. The sales people in the store we review's very nice. It was a pleasure dealing with them. So after my furniture was delivered I started making the bed. I then realized how high it seemed. So I tried to get in the bed. Not good. The bed is up to my chest. I'm 5'3" I will need a step ladder to get in. I called and asked if I could exchange the box spring for a low profile. I was told all sales are final, but if I wanted to they be able to exchange it as a courtesy for $200. I only paid $95 for the box spring. They didn't have the bed I was purchasing in the store so it was difficult to judge the height with both mattress and boxspring. I will be sure never to shop there again.

I'm only giving a 2 because the sales guy was a really nice person. But I am extremely upset with the service we were given. We were told we would get our furniture in 3-4 weeks. And being a newly married couple. We were just excited to get our furniture and start decorating our home. But it took way too long to get what we needed. It was about a month and half until we got our couch and bed frame. And then a week or two later for our table. And even then, they made us get the table that they didn't deliver. And right away we used our couch that has a massaging effects. And that was broken. To then come to realize. So was our storage bed.

My husband and I purchased our couch 1 year ago and we HATE it!!! It looks like we bought it 10 years ago. It is the worst couch we have ever owned. We will never waste our money at Ashley Furniture again and we suggest you don't either. The photo included is of balls of material that seem to be growing on our couch, like all extremely cheap material has eventually. Also a photo of the horrible shape that it keeps.

DO NOT PURCHASE ANYTHING FROM ASHLEY FURNITURE! I have never seen such incompetence and I don’t know how they’re still in business. I’ll try to summarize my experience. Labor Day: Ordered 2 bedframes. Nothing except 2 bedframes. Told the salesperson that we have out of town guests coming for my daughter’s wedding in a month (guests coming September 27th). I was assured that “it was my lucky day” and everything is in the warehouse. The delivery date was scheduled for Thursday, September 15th.