Aaron Rents

Finally, I went into the Canton, Georgia store and requested a replacement for that refrigerator! I was given new lease paperwork to sign, the manager told me they would credit my account for the payments towards the new refrigerator once they delivered the new refrigerator and picked up the broken one - that was August 2020! To date, July 2021 - I have made continuous payments towards the lease and repeatedly requested a response regarding the credit (phone-call after phone-call - email after email) without so much as a single response from the manager) regarding the credits towards the purchase of the replacement refrigerator! In the meantime, I have paid off the first refrigerator (March 2021 final payment) and Aaron's refuses to give me the warranty and paperwork! 4 months later - still no warranty information!!

My final straw was in June - still no response- no receipts or warranty for the purchased unit and not a single credit towards the replacement! I decided that maybe someone would return my call and address these matters once I stopped payment due to the end of the second lease date for the replaced refrigerator- do you know after a collections call on July 5th a couple days past due date, regarding what they said was a missed payment, the person said she would look into the matter and get back to me regarding the $1271 credit, but never did!!

At this time, I believe I am paid in full and have all paperwork, correspondence, and payment information ready to litigate this matter but all I want is my warranty information and credits for the broken replacement refrigerator - for which I have now paid over $2400 for! I have paid Aaron's over $4800 since March of 2019 and this is how they treat me?!? As if they can sell me a broke. Refrigerator and ignore me when promises about the replacement weren't addressed? What kind of business practice is this!?! The two refrigerators are worth about $1600 each! I am done!

Do NOT finance or lease appliances from this company if you are looking for a good purchase and relationships that included repairing and replacing faulty products!! It has been a living nightmare!! When you do a lease purchase - it's about the ability to have quality appliances and addressing repair issues post haste, right? Otherwise, why pay more?

I called Aarons in early June and explained my situation. For the next 3 to 4 weeks they were trying to work on me with payments. I explained to them that I would them off as soon as my financial situation improved, as I did not want to stay in bad standing. About after the four weeks they start sending their people to my door leaving notes that say “give us a call” or “pick up.” They called me every single day on five different numbers until I had to block them all. I had previously spoke with the manager and his assistant asking for extensions. Neil did not seem to care what my situation is. I tried making him understand why I’d fallen behind on payments but he was still demanding payment smh. I also asked him to please take me off EZ auto pay because I knew I was insufficient funds and he says he did, this was back in mid June.

Well, last week I felt very very sick and was unable to work FT. So, when I got paid this last Tuesday, Aarons purposely put me back on EZ auto pay and withdrew half the payment leaving me with hardly nothing in my account. I called them up very frustrated and not happy at all! I spoke to the manager about it and his response was “Oh, I’m so sorry that was a mistake in our end.” I knew he was lying and full of it. They meant to pull out that payment without my permission! I demand a reversal and he said he would do it. I still haven’t seen that money back yet. Now, they are sending me letters from an attorney threatening me. When I’d spoke to him on the phone he told me that I’d already paid off more than half.

I recently got diagnosed with nerve damage and an MRI done doc says found a spot on my brain he can’t identify and is now sending me to a neurosurgeon for a second opinion and have 2 torn rotator cuffs that need surgery and bad back. I suffer from major headaches and constant dizziness on a daily basis and I refuse to sleep in a floor with my 13 year old daughter because Aarons is having a fussy fit about interest charges. Smh. I’ve paid way too much money to just let my merchandise go. I am still willing to pay them off if they are still willing to work with me instead of threatening me. Aarons is ridiculous and after this I will NEVER be a customer again. They also lie, use manipulation and reverse psychology to get information out people. Never again!

If you pay online with your debit/credit card they will start automatically taking your money every month saying you authorized the payment so it’s a slick way of getting unauthorized money off your account. Called customer services. Called the store. They give you runaround answers and swears it’s automatic. My question has been and still how when I never authorized it and now from the results of their unethical ways I have been made homeless because they wouldn’t reverse the money back to my account and I couldn’t pay my rent. I am hurt, angry and homeless. What good is having merchandise if you have nowhere to live. I will never ever rent from this company ever.

So maybe I paid 10-15 per cent premium on cash price plus financing but this is actually what I needed as I have explained... The ease of which I got this was a major relief for me... as opposed to saving some money and going through a month of hell while waiting til I could buy a chair outright elsewhere. So far so good, I appreciate Aaron’s for what it is!

We never got a call back, so we called again on Saturday afternoon and were told the person whom was to deliver was off on that Saturday. We called the 1-800 today at around 5:45pm (June 7th) to cancel the order as we will buy one elsewhere and we're told they could not cancel because it was en route for delivery. According to tracking, it is NOT on a truck for delivery but PENDING delivery and tracking stated they would call to schedule delivery...

With minutes to spare before the store closes at 6pm, we called and we're told they would let "Mike" the delivery driver know Wednesday when he comes in that we canceled our order. This is pretty laughable for any business, not sure what the deal is in Abingdon, VA but some management could use a few fire logs under their chair. Aaron's is a joke of a company. Now I am going to bet my order never gets cancelled and they try to deliver here without even so much as a phone call.