Aaron Rents

A few more words are said and I eventually get perturbed enough to hang up and contact the regional manager, the Aaron customer service center and a few review websites. 3 hours later I get a phone call from the store manager saying it was an error on their part by an employee that is no longer there. So after a week of phone calls and some women telling me Aaron would come in my house with cops and take my belongs... I had paid 8 months ago and was harassed because of their mistake. Debating on contacting a lawyer still about the harassment. Saved all the phone calls.

So I was told to take it home and I said I could just turn it back in since we only had it only a week and it was used and it really bad scratches on it and it had a big chip missing in one corner. I didn't even see when we first got and I asked for some of my money back and the manager said if I hadn't paid the day before he would have given me some money back but since I did he couldn't do it. I paid $65.84 to use a laptop for a week that my son had trouble using in college. And we have been loyal customers in that store and have spent a lot of money over the years and had planned on doing more in the future too.

It is frustrating and discouraging and the entire process has been ugly... At the end the same people from store said they don't have any information about our order (after 3 times being able to find it when we called) and after the store telling us they can see in their system that the online team did not send any items by mistake and after telling me that the online store is really ugly on service now they don't have any info? Is very frustrating to listen how they are lying to you every time and they don't care about customer anymore that is why you see a lot of business owners losing business because that kind of careless employees... Who cares but me right? They don't care how I feel how many times I have lost waiting for them and not even a courtesy call to let me know they won't come!!! Aarons you are a really one of the worst customer service I have experienced!!! DISAPPOINTED??? I won't ever recommend you to anyone.

On top of that I went in today for my refund and all I could hear was the other female associates made jokes about me as I walked in. They are very messy and they should be fired. They are very unprofessional. I feel like I dodged a bullet by deciding not to go any further to prove anything to Ava. I told a coworker about the incident and she said, "OH NO DON'T GO WITH THEM ON ELVIS BECAUSE THEY ARE TERRIBLE AND RUDE." All I'm saying is those women are the reasons why people don't want to do business at Aaron because people are going to feel like everyone that works for an Aaron store is going to be this way.

When it broke one day I had thought it was the cable box not working. I had my cable technician come and she said she knew was broke by a similar experience. I was devastated and called them in a rage. I talked to the manager Chad. He said he would have it taken in to see if he could fix it. Like he was doing me a favor. It took three weeks before I got back into contact with him and let it be clear I called him first. He told me my TV was broken and couldn't be fix. I got no paperwork indicating he did such a thing. I just went by his word.

So he tried to sell me another TV, a flat screen used for 12 months like that was a deal. I told him I wanted a new TV not used. So he came up with a new TV same size for 24 months like I was going to be gracious. And to top it off he took my TV and said they disposed off it and the company took it since it was no longer working. He had no right to do that or paid that TV off and have paperwork to validate my paperwork of being paid out. Chad told me since the TV was broken I didn't need it. But I was mad as hell because he took the TV I paid for and choose to make a decision without me knowing that I wasn't go get it back. I know he fixed my TV and sold it to make more money for Aaron's. I did take his offer for a new TV with no good deal Because I needed to have a TV to watch.

I hated being taken advantage of and paying money out of my pocket for a new TV that was going to extra money in my pocket. I was so happy to own my TV. Excited like a child knowing that beautiful TV was now mine. So I'm in the process of called cooperate to complain on him and how the employees are protecting this scam artist.

I will no longer be a customer of theirs. Never. We been a customer for ten years, paid out 13 items for 24 long months, never missed a payment or was called to make a payment because we was late. I mean we paid all over our items out in full with consistent on time payments. How could they do a loyal customer like this. I could see if we were trying to get over on them and missed payments and had to be called to make payments or to pick up products but no one should be done like this.

I know he took my TV to sell to another customer. No paperwork on if my TV was fixed. No proof. Just his word which I went by. Now I woke up and said no one will take advantage of me. No one. He had to be called out of his unprofessionalism and if I can help another out to warn them about Aaron's on Cobb parkway so be it. Don't fool with this company. Old management was cool but this new manager Chad is a con artist whose only objective is to make Aaron's rich. Not value loyal customers.

When I walked in a guy who looked like he was mad at the world greeted me. I told him what I was doing, that I am a repeat customer and I spoke to someone already who said they would put my order in and for me to just come in to sign everything. He told me to come to the counter with him. I did. When we got to the counter a contractor came in front of me and he told me to wait. HOW RUDE! The guy he was talking to just wanted to see if his location was having a plumbing problem because the neighbor was. So THAT is why I was bumped while being helped... But that is petty so let's move on... Just saying that at this point he is mad at the world AND not helping customers... ME!

So when I got to the counter he proceeded to tell me the items were not all in stock. I explained I spoke to a person here and he said he didn't care... They were not in stock. I told him MAYBE the reason why they are not in stock is because the I guy I spoke with is holding them for me. He said he didn't care. I saw only one other guy there and I asked him if he could ask that guy and he said no. Every interaction was met with more and more uncaring and pretentious tone. I explained maybe he could pull up my last transactions and he said no. He didn't care about that. WOW. I said maybe the guy at this store I spoke with put a note in my file because while on the phone that guy said he would AND he pulled up my accurate account. Again he said literally that he didn't care and then turned his computer screen to me and said, "See it's not in stock."

Now at this point this jerk upset me sooo much with his total lack of caring and customer service I was raising my voice. I told him that I want to speak to someone, ANYONE else other than him and then he told me to get out. GET OUT? So if you think being a repeat customer means anything think again. If you think being a current customer means anything, think again. I will NEVER EVER use these guys again.

Oh by the way I went, after leaving there, to American Home Furnishings and got the bedroom group including a few more things. Sure I spent $2600 which to me was cheap AND they are going to deliver the furniture in 2 days... On Sunday... And gave me EXCEPTIONAL service. So please, do NOT use Aaron. Not because of my experience. Because it is clear... The owner's passion is gone. They hire people who should be perpetually unemployed and they really don't want your money. VOTE WITH YOUR DOLLARS!!!! The rep who needs to be fired is "Ramone" and guess what... This guy is the MANAGER!

Oh yeah the post under mine... Rebecca... She had the same experience so it looks like they really don't care and want you to jump thru hoops until they LISTEN TO THEIR CUSTOMERS and fix it. You guys at Aaron think we are lying? You think we should send you emails? No... Wait... I have a better solution... I'll shop elsewhere and enjoy watching you close your doors. That's much more satisfying.

Like I stated earlier, I recently moved to Riverside. Our apartment didn't come with a fridge. We lived in an upstairs unit and there was no way my partner and I could or had time to move our fridge. We spoke with Dan and he was actually the mastermind behind us keeping our fridge (since I made a couple months payment in advance) and he'd check with his moving team's schedule to see when they'd be available to move our refrigerator from Long Beach to Riverside. It's was probably the easiest transition during our move. Especially with it being over 100 degrees outside. We couldn't have been more thankful for Dan (The Man) and his team! Thank you guys!!!

I have already paid off a complete bedroom set, a queen size bed, dining room set and I beautiful wall to wall entertainment center so you would think that when I need to skip or make a partial payment they would allow it. Nope. They make me feel like a thief, that is when I finally get a callback. I have spoken with manager John and associates James, Ruben and Hollis. Look when I finished paying my dining room last month they all gathered around me to see if I wanted to take something else home. What can I do next? I cannot pay this month I don't want to lose my things? Any advice???

I am a full-time working single mother with two teenage girls and I take care of business. I never in my life have had a manager talk to me the way JR did. JR was making fun of the fact that I needed to split my payment just for 1 month. Needless to say on Wednesday I am having them come and pick everything up. I will never do business with Aaron's again. It is insulting to have management tell me what I can and can't afford. As I was trying to explain my situation he laughed at me, he then started yelling at me, and he also threatened me. I've had a 22 year relationship with this company, have always paid my bills on time, and I can't believe this is how our business relationship is ending.

This man calls the next day leaves me a message stating give him a call so that something could be worked out. Ok so I call because maybe he was having a bad day the day before and he realized it, I returned the call and told him I would like to talk to someone else because he OBVIOUSLY just wants to argue, he stated to me there was no one else to talk to and waiting 3 days for payment was unacceptable and I needed to find a way to make a payment. I explained to him I am looking at my account online while talking to him and it does not say I need to pay 4 months. This man continues to argue! Finally I hung up once again and called corporate office to report him! 1 day late and these people are calling at least 5x daily! Why I went to this place I have no clue but I will NOT EVER in life deal with this company again and I advise anyone reading these comments BEWARE AND DON'T BUY FROM THEM!

I called the store back and I am told that I cannot even get a loaner fridge while waiting for this to be fixed. Instead they offer to sell me a new fridge at a really good rate. What the heck. You don't want to honor your warranty but you want me to buy a new appliance from your company. I don't think so. I wound up going to another company and purchasing a brand new fridge. As soon as I can find a replacement sofa for my living room, I intend to return the sofa that I have on lease with them, which I might add is also faulty. If I could give less than 1 star for the review I would.

After 6pm, I tried calling the store since I didn't get my delivery and the employee, Evan, kept putting me on hold. While he kept putting me on hold, I reached the store. There was no manager there and only one employee. Said employee, Steven, said it was his first day in this branch yet he had no login information or phone numbers for his manager or driver. Since it was closing time, he hoaxed a call to himself telling me it’s the driver and he is at my residence. I leave the store and reach my apartment to see NO Aaron's truck. I confirmed with my neighbors and they said that no Aaron's truck had entered the complex.

Currently, it is 730pm on the delivery date that was set 2 weeks ago and I still have not get the stuff that I am paying for. I would recommend people to go to another company and pay an extra buck rather than deal with this incompetence, unprofessionalism, and customer harassment. I have complained to the corporate office and hope that they will look into it. I tried calling the regional district manager but he's on holiday too.

I called the store and was told "Oh {manager-not mentioning names} didn't tell you or call you before she left." I said no. And she went on to tell me that the manager was on vacation and wouldn't be back until around the 7th of July... Then she said hold on a minute. Almost 16 mins. later a guy picks up and says he can come out this Friday and pick it up. Mind you this is Monday and I was supposed to have in home repair service. He got ruder and ruder not caring that I had already lost my whole month's groceries and was paying for a unit that did not work!! He stated they were working short handed and that was the soonest they could get someone out but they would bring one for us to use meanwhile and when the manager got back we would probably get a new unit.

Meanwhile, we have lost all our food and cannot afford to replace it... And have no way to store food even if we could. I am disabled with MS, Fibro, Diabetes. I take meds that have to be kept refrigerated. They just don't care. I am done with this store. I used to think the manager at this store was caring and actually looking out for me, but I was wrong and fooled. They don't care about anyone!!

I call the Jamaica, NY store, they quickly direct me to call the customer service 800 number. I call the customer service 800 number, they quickly direct me to call the Jamaica, NY store & ask them to call their regional help/Assistance center & through the Jamaica, NY store, the center will address my credit reporting & login issues. The Jamaica, NY store put me on an endless hold just to call back on the line & tell me they would have to call me back because the store was too busy for them to place a call to anyone right now. Yup, I never received a call back but that's ok because we're a NYC based news organization & I'M a highly respected & known, NYC based consumer reporter & our Aaron's investigative report is now totally on!!!

I confronted the employee who came to my house and you said there was a ** eating grin saying "now why would I do that to you." Spoke to Regional management. He told me I'm nothing but a case of bad luck and maybe I shouldn't be dealing with them and he also said other rude things to me. So with that being said Aaron's is not the place to rent. Poor management, poor people skills and they are vindictive and conniving.

They used to send a letter on occasion about payment due dates but we haven't received anything except phone call after phone call since around August 2016. We're refusing to return our items because we've been paying on them for so long. I ordered a brand new mattress but when I investigated the paperwork, it says "used". I complained & was told, "It's all good, we bake them at 175 for 4 hours to kill any bedbugs." BEDBUGS??? Then I get on the laptop we also leased and Aaron's ads pop up on every single screen. I completely reset the laptop & wiped all preset applications and started over from scratch. Finally, not being stalked by Aaron's via internet. My husband leased a tv (advertised as 2 for 1 ) on Black Friday. Yep... You guessed it, we're being charged $106 a month for EACH tv.

Our 1st purchase from them was a tv & living room set that we were extremely happy with & I got a laptop and stove in 2015 that was satisfactory all the way around. We purchased a clothes dryer also and when it was paid off in 2016, that's when they began the harassment. Calling & coming to our home to get us to buy more & making promises that have NOT been kept. "I'll get it to you 1/2 price, We'll take $50 off..." None of which happened when I looked at their "modified" agreement! Also, found it infuriating that every time I went to make a payment in cash I was told the printer was out of ink or the system was lagging and my husband could come in the next day for the receipts. The next day, no payment receipts could be produced & the sales associate was "in the field" that handled the transactions.

They communicate by phone with them when they're out picking up furniture "in the field" but amazingly unable to reach them when we asked for our receipts! We don't have a checking account so my husband demands a hand written receipt. The manager came & took our dinner table & chairs. He said the handwritten receipts were worthless and that employee no longer works at Aaron's. We saw that employee & he said he quit because too many people (including friends) he'd recommended to Aaron's got ripped off, harassed and he caught the blame, lost friends and was sick & tired of getting cursed out. If customers weren't cursing him out, the manager was. I don't believe it's entirely the store manager that has created the chaos. I believe the Corporation itself puts demands on management and that's their way out of being sued. They turn over store managers like hotcakes.

My husband called Aaron's the next day and the manager, Nestor immediately apologizes and said that even though they have Orkin treat all the repossessed appliances, the roaches may have gotten in from the delivery truck. He sent Orkin out the next day. Orkin gave my house a full treatment but my family still discarded half the items in my kitchen and pantry (pots and Tupperware) rendering the area Spartan. This is how much we do not want to have an infestation. So far, I have seen a couple of babies as well as a full grown roach in my kitchen. Orkin is scheduled to come out again in a week. While I do appreciate Aaron's responding to our problem quickly, I do not appreciate having my home exposed to cockroaches. Spend the extra money and buy elsewhere.

So we called them. They assured us it is what we ordered. A "QUEEN" bed. Those sheets we returned and got another set. Those didn't fit. So we ended up very discouraged and constantly having to pull the fitted sheet corners over the bed because they would never tuck well and the bed always will have sheet bunched up in the bed. I argued with these bastards. Now that we have paid the damn thing off. I finally found a website that gives standard mattress measurements. The damn bed we have is 54" x 74" which is a full. No damn wonder we could never get comfortable and now sleep in separate damn rooms. A "QUEEN" is 60" x 80".

I want to know what I can do about this. In addition to filing complaints here and every damn where I can, I also will be contacting the CPA (Consumer Protection Agency) and BBB (Better Business Bureau). I have had it with these people doing this. How many other people has this happened to... I told them back then that the measurements were. They guaranteed me over and over that what I received was a damn QUEEN bed. LIES. DECEPTION. DO NOT DO BUSINESS WITH AARON'S RENTS.