Aaron Rents

Aaron held out a payment on Friday August 10th without my authorization and the evening manager said, "Yes mam I know that we are to come get your couch and I am voiding the payment and that you will see it reversed." Today is August 14th and I called to questioned why my unauthorized debit has not been reversed and spoke to Roderick. I have complained on this man in the past. I feel he is extremely racist toward ** people. He said, "No mam, you have never called and we have no record of that. I cannot give you your money back until we pick up your couch. No one has documented that you have called." I am a highly educated person and I'm NOT untruthful."

The evening manager has spoken to me many times! Yet Roderick treats me as if I am scum and a liar! Y'all need to replace this man! I am extremely angry and now my bills have overdrawn because he will not put my money back in the bank that I DID NOT AUTHORIZE AARON'S TO HOLD OUT TO START WITH! Everyone in this parish will hear of this terrible service I have received from this company!

Stacy (Indiana, P.A. store) is not like ANY of the managers I've seen in these reviews. The key is, just call and let them know. I know at least 5 people who have called with normal (and crazy) situations explaining why they would be late on payments or why they needed them to come get the stuff for whatever reason. She is always professional and understanding. I've had a time or two where they called and reminded me the payment didn't go through... No bad manners, accusations or any of that, just friendly 'you're bank account is too low for the payment'... My fault I would forget to transfer to the right account. I would just transfer over to my bank account and they would run it again, no questions asked.

I've only ever had one issue, junk chairs that came with my table, (2 were broken within 2 weeks just by sitting on them) but then I ordered online so I took that chance by not physically checking them out in person. Still, most of these reviews could be different if people simply paid as agreed. At the same time, managers in some of these stories are insane and shouldn't be working in the management position in the first place. My suggestion is go to the store to choose your items and check them out thoroughly, pay as agreed and be kind. All Aaron's are obviously not ran in the same manner. I consider myself lucky after reading the reviews on this company.

Their account manager Katie told me I was a month behind and I know wasn’t then she said it nothing and this the Aaron's in Toccoa, GA. I will never buy nothing else from Aaron anymore. They are the worst store to buy anything out of. Their last employees harassed my friend every single day with more than one phone call and home visit when she had stuff on her account. I think they need close that store down and put something else instead.

Then my husband wanted to surprise me to purchase me a 75". She said one thing out of her mouth that her regional would change the price in the computer. Just sign and they will correct it later! Another Lie, she sent us a used 75" TV that cut off 4 days later, Froze up for 5 minutes at a time, color is off horribly just runs like a use TV. She charged us $5,000 and still the price have not been adjusted. Spoke with some new regional said he wasn’t her buddy, like she has always bragged about, that would do nothing to her, said he would change the price and so far it's been 4 days and now he says he will look into it! Yeah it's her buddy.

I just found out from an ex-employee that use to work there is that she hates ** people and purposely turns down every ** person application that comes in the store. Somebody need to get a hold to the franchise owner and get rid of this buddy system and bring this store back to life and get real experience managers to run this store. Because at the end of the day it’s Sales! That matter and black money is as recognizable as green money! Get rid of the buddy system of dishonest bigots. Because all it take is the right leader to find every one that have denied their civil rights to purchase from that store. And not be denied and be judge by the color of their skin, and not be ripped off because you are old and blind and disable that does not give them the right to hate and to deny anyone the right to purchase in the United States of America.

Class action... I am sure Aaron's should be tired of being sued to death because of the choice not to see the signs that is clear as day! I’m sure this new so call regional will do nothing but, try and trick me into keeping this broke TV, and no that I won't keep a broke TV and this would be her way to finally get rid of another good customer. Congrats Angela you won! For now! But don't worry that owner will eventually pay for not getting rid of you and your buddy system and it will be a high price tag. Like the old manager that she took his job and got all those people fired that had been there for years.

I followed through with my word on making the payment, HOWEVER, the employee who took the payment, GAVE ME AN INCORRECT AMOUNT TO PAY!!! Once AGAIN, I get a call from Brandon informing me that I owe an additional $166.85. I ask him "Is this with the military discount applied" and he tells me at this point that I no longer qualify for the military discount. Because I have paid my account in full in such a short time, he's giving me the "90 days same as cash" price. What he is really saying is, "Because we're unable to collect hundreds of dollars in interest rates from you, we are refusing to honor the military discount that we offered you for the inferior products that we sold you at ridiculously high markups for profit. The military doesn't mean anything to us, we just say that to get your business and find some excuse to take it back later."

I'm really NOT AT ALL HAPPY about this so I call his Regional Manager, Roger. Went through the whole explanation with him. He tells me I'm getting a pretty good deal after two months. He hasn't tacked on any late charges or other fees he says, "You're getting a GOOD deal!!!" I tell him to let Brandon know that I WILL DEFINITELY make the payment on July 1st because my funds are committed until then. I'm sitting on my front porch that same afternoon and up walks Vince, the account with paperwork in hand to collect. I looked at him and asked, "Don't you guys talk to each other?" He wanted to know what I meant and admittedly I was a tad bit sarcastic when I responded with, "Doesn't the right hand let the left hand know what it's doing?" He became offended and said that he didn't know what I was talking about.

I explained to him that I had just gotten off the phone with Roger two hours prior and that he was supposed to call Brandon to inform him of my plan to pay on July 1st. He said that Brandon was his boss and the reason why he was at my house. I let Vince know that if poor communication was a problem in their company, I could and should not be held liable for that. I informed him of how I came to owe his company $166.85 and he said that he wasn't there at that time so he didn't know anything about that. I reiterated the problem, in DETAIL to him and asked him VERY, VERY POLITELY to go back to the store to verify this with his boss and to ask his boss (Brandon) to call his General Manager (Roger) to verify and confirm the payment arrangements that I had made with him.

I was extremely upset by Vince coming to my house and attempting to STRONG ARM me into paying and Totally appalled by his rudeness, unprofessionalism, and lack of regard for the truth of what actually happened prior to his arrival at the company showing that the snafu was on the company's side, not not not mine as he assumed!!! As a proactive approach, I filed a complaint with the company's Corporate Office in Atlanta, Georgia. I was given a complaint number: **. It was closed out on July 2nd with NO EXPLANATION!!! When I made the complaint, I was told that I would get a call from Management in the Corporate Office. NEVER HAPPENED!!!

I have since gotten three collection calls from Vince. When I went into the Conroe Tx store to make my payment, both Vince and another guy were sitting in the office. Vince looked up saw me, put his head back down. A young salesperson walked past me, on his way back he asked if I needed help. I asked him if Brandon was in and he asked the two in the office to which they replied that he was at the bank. I told the salesperson my name and told him to have Brandon call me. Brandon didn't call me on July 2nd, however, he had Vince to call me on July 3rd to tell me that he was in the office if I wanted to call him. Brandon I'm the customer, NOT YOUR EMPLOYEE, WIFE, GIRLFRIEND, OR CHILD. Stop playing childish GAMES put on your big boy professionalism, be a man, and do your job!!! Call me when you are in the store so that I can make my Final payment and never never never have to deal with Aaron Rents again!!!

I was told they didn't have any in the store and would have to wait about a week. So I bought a camping mattress from Target to put on the other mattress to soften it up. The mattress that I was brought, was open, no tags, no cover and had dirt on the side. I put the Bedsack on it and sheets and called it good. Within a week I was having red welts popping up. My grandson was getting welts too. I thought maybe the fabric softener at first and rewashed the bedding without it. The welts were getting worse. I had a patch of bloody looking ones on my leg and sent a picture to my doctor advised me to go to ER for eval because I thought it might have been a spider. NOPE, Bed bugs!!! I called the store only to be met with an attitude that it is My fault. In my 25 years here, I have Never had bed bugs.

The manager came out looking through my room and told me the bed never left her store. Interesting, since it wasn't there when I was! Then she saw a spec on the tile grout on my living room stating it was a bed bug. I lifted it with masking tape. It was a pebble! I told her to get the bed out before the whole house was infested! She said they had to have Orkin come out first! Then an employee came with a mattress cover and put it on. (Little too late). I refuse to pay anymore on this thing and want it out of my house! She is maintaining a bad attitude and blaming me!!! Since I've seen other complaints of the same issue at the same time, it leads me to believe they have a problem! Now other family members are complaining about bites. I have contacted an attorney to see where to go next.

I'm the one losing money. I'm the one whose bank account has been overdraft by his error. I told him I'd be filling a complaint with the Better Business Bureau and he was hostile saying, "Are you threatening me?" and hinting that he could fix it but I guess he wouldn't if I complained. I was then told that I couldn't do anything about it until Monday because the bank was closed and he hung up. This is not how you treat people and I want to tell everyone I can not to deal with that company. I would hate for anyone to be treated the way I was today.

Finally, she said she would order a new one for us, BUT it was supposed to be NEW in the first place! I also immediately made a complaint with customer service so I could speak with a regional manager. The complaint was made June 25, 2018. I was told I'd receive a call within 24-48 hours from a regional manager. Tuesday came no one called, I called the customer service and they says to give it time but they would update my complaint. Wednesday morning I called again and spoke with Leah from customer service and she told me if I emailed back and said I didn't get a call then I would receive a call immediately! I emailed all day Wednesday and never received a call.

Thursday morning I called and spoke with Sean, he said that was a lie and I wouldn't happen that way and to just wait it out, I called again Thursday June 28th around 10 and spoke with another girl and she apologized and said she updated the case as urgent. I called about around 2:00 pm and happen to speak with Sean again and he started harassing me and getting mad for me calling so much and told me to stop calling because it wasn't going to speed up my case. So I then hung up on him for being rude. He proceeds to calls me back and tells me off for hanging up on him and tells me my case wasn't going to be solved if I was going to be rude and hang up on him!!! I called his manager and took care of that situation, the manager Eric told me if the regional manager didn't get back to me within the 48 hour timeline he would update the case to the "provisional manager" who is above regional manager.

Today is Friday the 29th 2018, and still no call from anyway about my case!!! Meanwhile the local manager at my store hasn't given me my refund, I'm out of my money AND washer and dryers. Aarons is absolutely pathetic, DON'T ever use for anything!!! Not to mention the manager here in Portales, NM is being completely rude and thinks we are lying about the washer being used even after she seen all the falls. This WHOLE company is trash and can't accept responsibility for their screw up or even fix the issue. This is so freakin ridiculous. I have pictures of the washer below.

I went online to pay my other half on 1/28 and it showed a full month due. I didn't have the full month so I waited until the 3rd when my disability check came in. I went online then an paid a full month, still not understanding what was going on, but I wanted the multiple calls a day from the store to stop. I have been paying my bill the first week of the month when I get my check since then. When I looked a bit further, I saw my due date was permanently changed to the 15th of the month. I was never told that my due date was changed. Nor, did I ask for it to be changed.

Dealing with the store I was being transferred to Mike, and I found him to be condescending. He has identified himself as the store manager. So, I stopped answering the phone because it was ridiculous as I signed a contract for the payment to be due on the 1st. I have been paying every month. Last week I received a court summons that was taken out on 6/8/18 by Mike **. I went online because I KNEW I made a payment, and it did show my account current with a payment completed on 6/6/18...

I called Mike and he was horrible. LIE#1: He was snarky and said I wouldn't open my door when they came to my house (they came by ONCE, and not in the previous 3-4 months). LIE#2: He said it was my fault the summons was taken out since I pay my bill late. I advised him I cannot make my payment on the 15th and I never asked for it to be changed to that date. LIE# 3: He said I asked for the date to be changed. (I wouldn't as my check comes on the 3rd). LIE# 4: When I disputed the request for the date change, he raised his voice on the phone and said he told me it was being changed when I came in the store. (He did NOT.)

He then put me on hold to verify if a payment had been made. (It was on 6/6/18). He came back on the line and said it was my fault not his because I pay my bill late (second time he said that.) And if I wanted to change the date back to the 1st (what I signed up for to being with) then I had to make a 90 day payment. Well, I am on disability. I can't make a 90 day payment without paying something else. If I had the money I would return this equipment and go out and buy and washed and dryer. But, I don't.

Mike, once again became passive aggressive on the phone and stopped talking when I asked about the court date of July 1. I asked if I was supposed to go to court and tell the court it was paid when the paperwork was filed, and was current??? He response finally was, "Well, today is the 15th. Are you paying your bill today?" Once again, I can't pay on the 15th. His response was I was going to have to pay the $126 in court costs. I said I would not, as the complaint should never have been taken out, and if he did the right thing by verifying the account was paid or not before he went to the magistrate's office on the 8th, then there would have been no cost to file as there was no reason.

When I asked for his name, he said Michael. He did not want to give me his last name, until I demanded it (as he was the "store manager"). I asked for contact information for the district manager and I was told they don't give out that information. So he gave me the national 800 number. 6/15 I called them and filed a "case" for "OSCAR" the district manager to call me. I was sent an email with a case number and said someone would contact me within 24-48 business hours. No one did...

6/19 I filed a second complaint online via email and received an email saying someone would call within one business day. 6/19 I also went on their website to file a complaint there as well, and the form was not working. If you entered the details in the comment section, it was give an error message. I gave up and sent a msg the form wasn't working. They responded to call (same number I called to begin with...)

6/24 I sent another complaint via email. Still waiting for a response. Clearly they do not respond. I will have to go to court on 7/1/18 to tell them the bill was paid and had been paid 2 days prior to when Michael ** walked into the Magistrate's office. This is ridiculous. I have 2 open cases waiting for the 24 - 48 hour call back. ** opened on 6/15. ** opened on 6/19. Msg Ref:** from the online form sent on 6/19.

Yes I have paid over the phone before which is should be a couple times maybe three and in person with my debit card but I did not sign any paperwork authorizing anyone to take out of my account. My bed came with bed bug, cover is made out of material and this bed is been sitting in a warehouse for months before I even purchased it. I even asked him to give me another bed. They refused. I explained to him that I thought that the bedbugs was coming out of my wood frame of the base of the bed. They still said they could not help me and I complain to several managers Johnny before he was fired.

The store continues to call me every day twice a day as if the corporation was going to go bankrupt without my $98. I did not have check cards with me when brought into the hospital. I cannot make a payment until I am released. The local store is more than welcome to come to pick up their equipment as its a rental. However, this heartless souls corporation seems to want money, not their rental back. When I am discharged I will pay what I owe and close my account. I am not interested in dealing with a company that will willingly and knowingly harass someone on their death bed.

So I decided calling was not working and I will go in person. When I get there, the man who refuse to state his name, which is ** and he is the account manager was the nastiest, disgusting, rude person I've ever dealt with at Aaron's, He told me to ''KISS HIS ** AND GET OUT OF HERE". STUCK UP HIS MIDDLE FINGER AT ME. AND REFUSE TO HELP ME WITH MY SITUATION. I later learn that he was the account manager and he is the one that takes out my money from my account, which makes me uncomfortable with my account and makes me feel that there is illegal business that going on here. I will get my lawyer involve with this situation if this doesn't get dealt with. I expect to be contact at **.

Following day I come home and they are on porch. I called the store because there were marks on top of dryer. I asked the person who answered the phone EXACTLY how long dryer has previously been leased. He checked and told me 8 months. Maybe to some the amount of time it was leased previously does not make a difference. It does to us. The worse part is we were LIED to. Hard to trust a business when they lie to you. SARAH made us a deal. She would get us a brand new one for the same contract time and amount. NO NO NO SARAH. And yes I am waiting for District manager (Camp Hill, PA) to call because I did call the corporate office and complained. Time for people to stop taking Aaron’s crap and start calling Corporate Office and complain. WE WILL NEVER SHOP AT AARON RENTS AGAIN.

On the 6th of the month they called wanting the payment for freezer. I told them they took it and didn't replace it with one. I wanted to know when the freezer would be back. He couldn't tell me but wanted the payment. So I paid the payment plus he added a $5.00 late fee. Never was late with any payments. Now I paid the payment and late fee and no freezer to use. I was going to pay off these items and buy a tv and livingroom set from them but now I am paying off the items and not buying another thing and hope I get my freezer back soon.

I contacted customer service. They sent me a link from the internet to jailbreak and flash my phone using 2 or 3 different kinds of software and it had a warning that If done incorrectly it could make the phone unusable. I have a 1000 dollar paper weight now. It is good for absolutely nothing except being a paper weight. Do yourself a favor and save for what you need and buy it from a real store.