Aaron Rents

I have been a loyal customer of Aaron's for quite sometime now. Always on time with my payments! I have paid off rentals in the past leaving on good terms. Except one time I had them pick up a washer and dryer that I could no longer afford (because I was temporarily out of a job) although I had paid off most of it. Talk about money down the drain. A few months ago I took out a couple of mattresses and washer and dryer. The washers spin cycle started acting up so I called them to pick it up to have it fixed. They sealed it for a loaner. Took them almost 3 weeks to bring it back. And when they did it still had the same problem. I didn’t bother calling them again, what for right? To this day the spin cycle is still messed up. I recently retired this year from my career due to health concerns and issues. So, my paychecks were cut more than just in half. I am currently a struggling single parent to a 13 year old.

I have never been so disgruntled about a company this bad in my life. Had a payment that comes due on the first of every month. Mind you I’m on a fixed income and get my money every third. When I first started renting from Aaron’s it was great. Now five agreements later they have flipped the script. Forget being a loyal customer paying extremely high prices for Merchandise that costs only about a 1/4 of what they charge but yet they get rich off the poor man with not great credit and even worse now they take the most vulnerable people and do more.

Had their guys pick up a bedroom set. Took the bed in their truck, brought it back out next to my kitchen trashcan. Said I had termites which I had 3 but it was protected by the cover, said they took a picture which they never did so I don't recommend them at all. Pictures and videos mean a lot.

Never dealt with a company whom needed communication nor customer service training more than this one. We ordered a washing machine which was supposed to be delivered Friday June 4th. After not hearing anything by 4pm on the 4th we called since the store closes at 6. We were given several excuses about why it was not delivered and also told they cannot contact their drivers in the field. We were informed we would be called Saturday to see if they could deliver it then.

I paid off my account in March of this year. I paid what the account dictated. It is now May and they claim I owe $18.90!!! This after being cheated out of inflated late fees during the lease. I asked to speak with Kaye, or Kate the manager. I was put on hold for over ten minutes...no call back. If you need to lease, this would not be a good company to deal with.

I’m a newly single parent. I needed a lawnmower. I’ve dealt with Aarons. I recently paid something off.. I couldn’t afford to buy one straight out and didn’t want to pay all summer for someone to cut it! They brought it out. I asked could they show me how to use it .. They showed me the gadgets I felt like I had it even got them to show my son and daughter because they would also b helping.. When they left my son tried finishing our lawn. The blade wouldn’t go down. I noticed screws loose like someone previously had been working on it. I called them... He told me to walk outside. He was going to talk me through how to repair the mower???? I simply told him I’m not a maintenance person and I didn’t buy this thing to become one then he says, "O ok I’ll let you know when we can get out there!" So I paid for a lawnmower to wait for you to have time to come out to fix it before I can use it. Not cool people!

I had a horrible experience at Aaron rental center in Birmingham, Al. I bought a dryer. Was used, but told it was new, when the dryer was delivered there was lint in it, it was obviously used, when I used the dryer for the first time it was making a horrible sound, I addressed the center in East Lake, at Crestline Blvd.... In Birmingham, the woman I spoke with about my purchase, the selling Point was it was not used... When she realized it was bought, I was told "They" could come get dryer and send to their Service Center, This is so not acceptable, I had to pay to have it hooked up, then again, I had to have it rehooked. This is bad business. I've pd off several pieces at Aaron, I'll not be back and will not refer them at all... Signed Very upset, and taken advantage of.

My has a sofa & love seat rented from Aarons in Saginaw Michigan, She has called the store several times to come & pick up the Sofa & Love seat because she has been bit a few times sitting on the love seat & the store manager at the store in Saginaw Mi just got rude with her & still hasn't pick them up. I called the main office & the woman told me someone from the main office would call me by the next day & still haven't heard from the main office. We went to our bank & stopped all coming up payments so they cannot get any more payments. I will never get anything else from any of the Aaron stores anymore.

I got a portable washer from Aaron’s, automatic payments, my card had to be replaced as it was hacked and it is a government disability debit card, I called corporate office a dozen times, my history says these unauthorized payments were refunded, however I never received any refund nor is the money adjusted and taken off my payments, I’ve spoke to so many people telling them they sent me a printout of my payments and where it said I was refunded, I’ve still have not been contacted, today I go online to make a payment as the overpayment was for 3 months, so may is when I’m to pay, I try to pay the 85.00$ and it says I owe over 190.00$, and will not allow me to make a monthly payment, as they want me to pay for the payments they overcharged me.

Around 8 years ago I leased a TV from Aarons, and bought a bedroom set cash. During one of my moves the people moving the tv from Aarons broke the tv. I reached out to the general manager at the time and they took the television back into their place and now they're are telling me that I never paid for these items and they're threatening me to file theft criminal charges. I will start making payments on this even though I'm not fault to prevent any criminal record from being recorded in my name. But I will be getting a lawyer to proceed with this. I am very unsatisfied with all this, and would like to know exactly why is this happening. General manager told me everything should be fine. I no longer have access to the contract nor checking account I used to make this payment since it was 8 YEARS AGO