Aaron Rents

I have purchased many items from Aaron's in Gainesville, FL Never have I had the problems I'm having now. The freezer has been having leaking issues since I started purchasing it. The manager at the time did send out someone and they called someone and they said to replace the seal Long story short the freezer still leaks water, can't tell where it's coming from. It doesn't do it all the time but they have been out 3 times calling the same number and the people are telling them to give me a new one.

The arm pillow zipper broke shortly after we got the furniture. An employee came out to "fix" it. He put a tie wrap on it and said they would order a new one, which they NEVER did. The "leather" was just a fine spray over some kind of cloth material. With a tiny puncture it peels off in sheets. Biggest piece of junk ever!!

I started my contract with Aaron on 8/2017, two years for 2 beds. The manager told me about protection plan and he explain that it's protect me for up to 4 months if I lose my job. Of course I added the additional service knowing it would be useful if I do lose my job. Then told me to communicate with them so they can take care of that for me. Well 8/21/2018 I was laid off from my job. The next day I drove to the store and let them know I lost my job. The manager was there and he say I was fine and I told the manager as soon I found work I will immediately so they can resume taking payment. So I left assuming they would update my account with my protection would be active. Then September I received message from Aaron regarding miss payment. I was wondering why they calling about a miss payment.

I started this contract 18 months ago for a brand new Samsung washer/dryer. The manager I set this up with was very nice and helpful. Over the course of time my payment schedule has had to change a couple of times due to job changes and I always notified them. Now I am down to the last 2 payments and I had contacted them that I was having to move unexpectedly and that the payment would be late. I told them exactly what day (10/19/18) it would be as I have done before and the payment was always made on that day. I do not have this on an auto pay but have used the same card to make payments online each time. It was my understanding that the debit card info is not kept.

I have worked with Aaron's and paid off numerous items through them - the last time I used them was to purchase a bedroom set and a 2 television package they advertised. The mattress had a hole in one side and they were suppose to replace it and never did - needless to say my son didn't use the bed. The TV's were the only nice thing they provided on this contract.

I rented a TV from Aaron's on $5 down, no payment until Nov. 1, 2018. I put down $50 & kept TV for week & a half & returned it & Aaron's kept my $50. DIDN'T refund half-$25 or anything back to my debit card. Just flat out kept it. So unprofessional, didn’t even have damn paperwork when brought TV, & had nerve to ask me if I had a friend to pick up the TV because they had 1 driver. Red flag number one... then my TV was used & my payment would have been just I’ve $70 something dollars for a used TV... so, I returned the TV. They put off picking it up for week... it was an excuse for 5 days in which I called... these places should not be in low income neighborhoods taking & keeping people's money because Aaron's in Kanawha City, West Virginia, is unprofessional.

Today is 10/14/2018. Me and my husband has been renting a washer and dryer from them since last Cabrio set red just in case that helps with your choosing. We have had it about year maybe a little longer so the agitator has rent out and started eating our clothes and towels and with me being a stay at home caregiver to my disabled veteran husband we ain't got a lot of money to keep replacing these items. I called and they sent someone to check it out. A month goes by and I had to call them to see where the part was since I had not heard from them. They tell me that person quit and said they would pass it to their other site and someone would call me that day. Did not hear anything from them.

Springfield, Oregon. My mother came in to purchase a living room set, she paid for a few months of several different couches/sectionals before finding the right one(which has been paid for), a tv, and a recliner which are still being paid on. When she came in looking for products we noticed a tv behind the counter and asked what happened to it and why it was discounted. They said while moving the tv, an employee flipped the cord over the tv and dinged the screen with the power outlet. This spec was the size of a pencil tip. So my mother, wanting to save money, jumped on the offer. She has about 2 months left on the payments for the TV. She called several months back to ask what was happening with her tv, I then had to go over and watch the tv malfunction before my eyes. It would shut off the screen but sound would still be playing. She would have to shut the tv off to get the screen to come back on.

I recently had to move out of my home fairly quickly and got 9 days behind on my payment. When I called to set a payment arrangement they had already went to my previous address that I was still moving out of and because I did not stop and call them first they are now demanding their stuff back when I am more than willing to pay. It just seems there should be a grace period to update a address when I was moving. It was not on my mind to call them right then and it was only a week or so later. I'm very dissatisfied. Seems just a way to take people's hard earned money and give them no support.

So, I moved and left my furniture to taken back by Aaron's at my previous residence (Slidell, Louisiana) as it would be easier than to move the furniture. We scheduled a pickup date one week before my move out date, which also was before my next bill would be due. They never came on the pickup date (so, of course, I was expected to pay again). So I removed the furniture and put in the garage so it would be easier to remove. Aaron's then instead of coming on the pickup date instead comes two weeks later expecting someone to be there at a random time in the day. I informed them I moved and I would need to have the homeowner open the garage so they can remove the furniture (they also informed me I would need to have someone 18 yrs or older also).

I was told by Aaron's employees and managers that they never keep debit card information. They are liars. They ran my card twice in a single transaction without my authorization. I looked online at my account and immediately called them. They said I was on auto pay. I said, "How was I on auto pay when I never signed up for that..." He stated, " I do not know." I said, "If I was on auto pay why were you all calling me so much..." My account was put in overdrawn status because they used my card without my knowledge. Do not... I repeat do not give them your card information.

They first use pictures to lured you in a deal. That got me until I pay online then I realize is a ten piece instead of a 12 piece. Then I have to purchase the dresser drawer separately. You set up your online account then it won’t be able to go beyond the first three payments you made so you can’t find a balance or how many payments left. If you call is like the balance always remains at $1000+. I was a month behind they came and took the furnitures. Is a scam leasing to own, better off at the thrift store. Nothing is new as portrayed and all furnitures and electronics are from other customers. They never honest, very nasty people with very bad customer skills, the furniture is as expensive as financing a car, financing a car is even better.

I had a really bad experience at the Aaron at 2661 Powder Springs Rd. in Marietta GA. The manager was handling personal business instead of helping me in finding what I wanted. She stayed in the back of the store with staff members talking very loud and vulgar language with other co workers. All she did was direct me to the kiosk to do an application. After she told me what I was approved for she never did any paperwork stating she would call me in a few hours to discuss the terms. I never received a call back. I called back several times, only to be told she was busy. Weekend passed, I called store manager Monday morning to explain the situation and he was just as rude and didn't seem to care. I canceled my order and went to the Hiram location, they were great! I will never do business with the Aaron at the 2661 Powder Springs Rd. in Marietta GA. location.

I have purchased many things from Aaron’s. Almost Always paying on time or within days of due date. I currently have 4 items I’m paying on now. Well like many people I had unexpected bills and fell behind 19 days on one account. After explaining this and giving a time range I would be paying and after being a great customer the manager Keith is unwilling to wait an extra week for the money unless I give a debit or advance check! I will not give this info because I do not trust they won’t just charge whenever they want. I told him to pick up the couches I’m late on and once I pay off the other items I will never deal with Aaron’s again. They take advantage of people with poor credit, give you used and resold items and constantly harass you even suggesting you take out a payday loan. They should be shut down!

I'm currently in St. Thomas, Virgin Islands. My home is on Palm Coast, FL. I cannot get good service so I have been texting to the manager. Back in July my daughter let me use her debt card to pay a bill at Aaron's. I text him the card. Now it's Sept 20. They just billed my daughter's card again. He did not have permission. She is calling the sheriff at Flagler county and filing fraud charges against him. He was told in text not to use it after it did not go thru when he tried to use it before. So this man kept that card. That's theft.

I have been a paying customer of Aaron Rents for years. Always on time. It is a shame to have to deal with a store's unprofessional attitude, but you would think that the regional manager would be better trained. All I can say is I hope all the calls are taped because I am sure if they were to review the call that took place between the "regional manager" and myself they would be shocked at the treatment their customers are getting. From this point I will write an official complaint.

I leased my 55 inch Samsung TV back in July of 2017, and it's been nothing shy of great. However, the only concern I have is not being able to look online and see how much longer, or how much I owe on my lease. I've called the store on two separate occasions to find out my balance on the account and what the early buyout would be. I was told two completely different amounts along with early buyout amounts. It would make it easier for me as a customer to look online and see how much longer I have on my account. Other than that I'm happy with the product, but I don't think I will do business with Aaron's again.

In February of 2017 my fiance had rented a Samsung Stereo system from the South Zanesville Ohio store. Todd (the manager then) came in April 2018 and confiscated all of our merchandise even though we was willing to make a payment on the stereo alone. It had all started with him because he sent us home with a broke tv and we was refusing to keep or pay for it... I refused to pay for something I did not break! Regional manager had called us and had made everything right with the tv. We was informed by the delivery drivers (whom we both like) that we could reinstate the stereo at any time with the same amount of payments that we had. (It was almost paid off).

I started renting to own a 60 inch TV in July of 2017. After a year and one month the tv developed a line in the center and one half of the TV was a shade darker. I called them and they came, looked at it and took it back and gave me a 40 inch to use until they repaired the 60. I've made 3 payments since then and when I asked over the phone they said it still showed being repaired.

Where do I start. I've rented something from here before. So I thought it was safe. Boy was I wrong, in short my tv fell. I called Aaron in Avondale to explain and have someone come get the tv or send me some notification that they know it's broken. All these unprofessional individuals were interested in was making me aware that I still owe for the tv. Uh obviously. Who doesn't know that. These individuals were downright rude and threatening. Please please run away. Never buy anything from their Avondale store. Hopefully the other stores have had sufficient training in customer service.

Well I've got a few things from Aaron's. We've been with them we bought couch, TV, fridge & now the fridge was done in August but they say we still owe 85.00 & they take it through auto-pay. There was nothing run through my bank but they swear they did. So me & girlfriend went to see what's up. They say we owe plus late fees. Well I pulled up my account nothing has gone through the bank. They will pay it & charge me. Well the girl has me go back to some guy in back & he said these are the day's they ran it so I ask so how can it go through & not show on my account. Rhey say no funds but it will still show it trying to go through plus there was funds in it.

So for starters after being a customer for over 2 years and already having a computer paid off they decided to take my TV back only having one payment left. After I called and told them I had the money to pay it they informed me they had sold it to someone else. I would call that double dipping. After refusing the payment and costing me fees on my credit card the manager said would find another one. After almost 2 weeks they call to say they found one. I said, "Ok I'll pick it up." Half hour later they call back said they broke it after they took my payment of almost 500$. And I'm still waiting for TV after more than a month of going back and forth with the manager and employees. Not to mention when you speak to a employee everyone you speak to gives you a different answer... after seeing. All of these other complaints I think we should all get together for a class action lawsuit.

There is so much I can say about this company. They sold my TV when I only had one more payment left. Paid the TV off and they were going to give a broken TV in its place. This company need to be sued. They double dip on all products.

I found this website and made a new account just to review this store. If I could give them zero stars I would... This store and the entirety of the company does not care about its customers. I order a bundle and never received it. My account was approved within the first day. Every time I called them to check on when my products would arrive They kept saying the truck is coming tomorrow, or this day, or the next... never could tell me which truck my products would be on... nor give me any information at all on the whereabouts of my products.

I asked them to pick up my furniture. The manager dodged my calls for over a week and didn't pick up my merchandise before the new furniture I bought was delivered. I told him I would have to put it on the back porch (covered). He said, "Too bad," basically. During the week that it had to sit there waiting to be picked up something chewed a hole in a couch and now he won't take it and I'm stuck for payoff on the couch. If they had picked the furniture up when I asked this wouldn't have happened. I cannot believe the terrible customer service. They literally put me on hold for 20-30 minutes every day then I would get disconnected. I fail to see how this is my fault.

We went in last November to get two game consoles and we told the gentleman that we needed to be on a plan that is not going to take long to pay off. He told us we would pay it off in no time. Fast forward nine months later and here we are still paying not only that but we asked for the details on how much longer we got and we were told we will be paying for another year putting for only two game consoles were paying over $2000 because of how much interest will be drawn.

First of all, their furniture is overpriced but I knew that going in. I've spent a good portion of my morning dealing with them just trying to make a payment. I'm already paid through November on this couch and I'm just trying to pay it off soon. Their website is such a pain to use. My fiancé cant even make the payments, I have to because he doesn't have a computer and the website doesn't function on his phone. On top of that, when I went to pay the website glitched and now I'm locked out of paying until it unlocks.

I rented 2 items from Aaron's and I went to a hospital for treatment for a medical issue I had. I was gone for just about 2 months. During that time I rented out my Room as a sublet. I had a couple rent my room and when it was time to pay rent they disappeared with all my electronics. Of course I called the cops and reported it stolen. I called Aaron's and gave them the police report number. They are still harassing me. Calling from 100 different numbers. Calling every half hour over and over. They call my family and lie to them. They told me it would stop. Probably 10 different people both from corporate and the store all said the harassment will stop. I give up trying to contact them or do the right thing. Do not under any circumstances buy from Aaron's.

We called Aaron Rents in Salinas, CA on 6/23/18 to report an issue with our 75” flat screen TV that had for 5 months when it started to make a popping sounds then suddenly it shut off, when we turned it back on there were vertical lines on one side of the screen, then each time we turned it on the lines got wider and there were small horizontal lines that look like cracks which are thermal cracks according to the manufacturer. Nothing ever hit the TV and there are no marks or cracks on the outside.

We had been treating a tenant's apartment for bed bugs since February of this year. We finally put 2 and 2 together that is when she bought her "New" headboard from Aaron's. We had sent out Exterminators to treat the unit several times. Mattresses had been protected with fully zipped covers from purchase date, so mattresses were not affected. Finally after continuous sleepless nights, tenant decide to take headboard outside and take apart to see if anything was visible. On the way out they dropped the headboard and it came apart revealing 100s of bed bugs between the wooden pieces. Aaron's is not owning up to this situation in no way, shape or form. But all evidence points to this piece of furniture. They said they would come out and clean the other furniture, but that is all the responsibility they are taking after multiple bed bug treatments which are quite costly.