Aaron Rents

Aaron Rents Reviews

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About Aaron Rents

Aaron's, Inc. (NYSE: AAN), a national leader in the sales and lease ownership and specialty retailing of residential and office furniture, consumer electronics, home appliances and accessories, has more than 1,800 Company-operated and franchised stores in 48 states and Canada.

Founded in 1955 by entrepreneur R. Charles Loudermilk Sr. and headquartered in Atlanta, Aaron's has been publicly traded since 1982.

Aaron Rents Reviews

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    How do I know I can trust these reviews about Aaron's Inc.?
    • 4,519,726 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5
    Staff

    Reviewed May 3, 2024

    I been coming to Aaron's since 2011 and it’s 2024. I would say great quality my whole entire house has all aarons furniture in it and electronics. The two gentleman just delivered my sectional and I love it. They was very polite and respectful people. I will be purchasing the rest of my bedroom set pieces once I get my tv and sectional paid off in the living room. Thanks for being a great company.

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    Aaron Rents
    Response from Aaron Rents

    Hey Debra, Thank you for your friendship, your business, and the opportunity to serve you.

    PriceStaff

    Reviewed April 5, 2024

    First off I'd like to thank James ** for working with me and finding the right couch I needed. Hurt my back and was needing a new firm mattress which he told me it would be in next week but managed to get it to me the same week I had ordered it online. Rick and Brandon the delivery guys were nice enough to take the old couch out and the old mattress out with no complaints. The people at this company works as a team and make sure when they deliver your furniture or whatever they're delivering not to bang up your furniture on walls exedra. Oh by the way the couch is very comfortable Ashley's Furniture. I know some people say why should I shop at Aaron's, it's overpriced, it's no difference if I used a credit card and paid interest on it. Thanks ** family.

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    Aaron Rents
    Response from Aaron Rents

    Hey Chris, Thank you for your business. It is our pleasure to work with you.

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      Staff

      Reviewed Feb. 13, 2024

      I’m truly grateful for my professional experiences and fondness of Cassandra at the Promenade location. The very 1st time I spoke with Ms. Cassandra up to now has been amazing. She enables you to feel comfortable about your experiences with Aaron’s as well as the products and services you receive. I started out with a washer and dryer and as of today a home computer system. Thank you Cassandra for your warm and supportive personality. You have made a wonderful impression in my life. IB

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      Response from Aaron Rents

      Hi Imogene, Thank you for your friendship, your business, and the opportunity to serve you.

      Staff

      Reviewed Jan. 11, 2024

      I have been a loyal customer with Aaron's for years and very pleased with Carlos at the Adamo location. Now looking for other items. I have had the pleasure to have Tanner research and locate exactly what I was looking for. What an amazing experience. Tanner went above and beyond in professionalism, courtesy and diligence. What great staff members both of them are. Thank you!

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      Aaron Rents
      Response from Aaron Rents

      Hey Delia, Thank you for your friendship, your business, and the opportunity to serve you.

      Customer ServiceSales & MarketingStaff

      Reviewed Jan. 3, 2024

      I been renting to own and it’s sad how I’m reading all these horrible experiences at their Aaron store! I’m glad the Aaron store I go to NOTHING LIKE THAT! There kind very patient really helpful! They also call me to make sure I’m happy with my products!! Only issue I have there so amazing it’s hard to get a queen size bed due to the amazing sales they always have! Thank you Aaron’s!!!!

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      Response from Aaron Rents

      Hey Lisa, Thank you for your business. It is our pleasure to work with you.

      Customer ServiceStaff

      Reviewed Sept. 8, 2024

      NEGATIVE review I am posting for the Mt. Holly store in NJ. Furniture was scheduled to be picked up on Saturday, September 7, 2024. I was told that was the day they had all deliveries/pickups in my town. Of course, they never showed and I called the store and asked where they were and was told they are done for the day. I have already contacted a site about this business as they are awful, unpleasant and the customer does not come first at this store. I want the furniture out of my house and as far as I am concerned I owe them nothing for this month. I have had 3 issues with this store since I first placed my order. This is the third issue with them, all I can say is buyers beware! Manager was impolite and a know it all. DO NOT RECOMMEND THIS COMPANY!

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      Response from Aaron Rents

      Hi Claire, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number along with a copy of this review? Look forward to hearing from you! Thanks

      Reviewed Sept. 2, 2024

      I rented two things from Aaron's. Aaron's I understand make huge profits on items. I rented an Xbox x. It rented for 89 dollars. Now 18 months is 1600 dollars. New 499. However Aaron rents used at same price as new. So my Xbox was used at 89 for 18 months meaning this 499 Xbox could net them 2500 or over depending how many times returned. Probably I will finish paying off item. However I am talking to Indiana governor about Ohio law. In Ohio a rental company can only charge that is left on item. If item rented for 12 months all rental place can earn is the remaining 6 months rent. Recently I was going to rent a dining room table. It had issues. Yet they were taking 19 a month off and charging 18 months.

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      Aaron Rents
      Response from Aaron Rents

      Hi Roger, It’s true you’ll pay more when you lease-to-own, but the customer makes the decision based on their own budget and the benefits we offer. We are transparent, no hidden fees and you understand everything up front before you sign. We even provide ways for you to save money by paying out early. We get that lease to own might not be for everyone, but we are here when you need us.

      Customer ServiceStaff

      Reviewed Aug. 27, 2024

      I went to the Aaron's store in Jasper and Rhonda was training and Jeff was training Rhonda. They were very helpful and got me what I needed. Also everyone they was working if I seen they they spoke and was very friendly. All in all wonderful customer service. Very helpful and I hope they see this as well.

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      Aaron Rents
      Response from Aaron Rents

      Hey Jalea, Thank you for your friendship, your business, and the opportunity to serve you.

      Punctuality & SpeedStaff

      Reviewed Aug. 26, 2024

      This company is the most money, hungry company. I would never rent from Dickson Tennessee ever. The customers pay the late fee. Count isn’t even passed 30 days late. They summoned you to court. They don’t wanna work with you. They say they want their money in there that they’re business but they’re supposed to be there for their customers and as long as the late fee and it’s not past 30 days late why should it be a problem, if I were you go to Badcock would never Rent from Aaron’s and a millionaires and I would never tell anybody to go rent from them.

      I would tell everybody to stay far away from Aaron’s as they possibly can. They don’t understand that people pay. Doesn’t always happen on their thing but as long as they’re paying the late fee, why shouldn’t matter right but there’s so money grub and hungry, which I don’t see what the problem is when they’re making a profit off the money right? It’s a late fee. Your payments go from 115 to 161. Isn’t a decent profit to make somebody but they want summon people to court because they’re not even 30 days late. The worst company out there. Don’t ever rent from them.

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      Aaron Rents
      Response from Aaron Rents

      Hi Dawn, We are sorry to hear of your negative experience. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number along with a copy of this review? Look forward to hearing from you! Thanks

      Profile pic of the author.
      Customer ServicePunctuality & SpeedStaff

      Reviewed Aug. 22, 2024

      I started renting from Aaron Rents about four years ago. Started off with a laptop for my granddaughter. Paid it off in time. Never late. Never no problems. Although when you go into the store, it was always an issue. They can’t find this so they can’t find that. They would prefer you to leave and they will send you a picture or they will call you with information but never call you and never send you the information, OK so I’ll let that go for my backyard to have a backyard barbecue payoff. No problem. Let them take it automatically so this way I don’t really have to deal with nobody problem payments on time merchandise. Whenever I go into the store they give you the same, "Oh sorry, sorry I’ll look it up for you. I’ll call you with a price. Will send you a picture." Never happens.

      Call the store three or four times to talk to one individual and always gets an excuse why he can’t come to the telephone management and the employees they don’t care About the people that are spending their money in that store so that they can get a paycheck and it’s a excuse. They always have one One excuse after the other. One gentleman‘s name is Mike. Sorriest guy in the world. He pretends to wanna work and he pretends I want to do something for you but never takes care of. It never wants to be bothered. Young lady and they have a young lady and she acts the same way, I was wondering why they change employees so much. I see why because the ones they hire are not professional and have no professionalism whatsoever. Lodi New Jersey has the worst employees of them all.

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      Response from Aaron Rents

      Hi Rick, We appreciate you bringing this to our attention as that is not the experience we would have wanted you to have had. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number along with a copy of this review? Look forward to hearing from you!

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      Aaron Rents Company Information

      Company Name:
      Aaron's Inc.
      Company Type:
      Public
      Ticker Symbol:
      AAN
      Year Founded:
      1955
      Formerly Named:
      Aarons
      Address:
      400 Galleria Pkwy
      City:
      Atlanta
      State/Province:
      GA
      Postal Code:
      30339
      Country:
      United States
      Website:
      www.aarons.com