Aaron Rents

I have dealt with Aaron Rents for a long time. When Ken Butler was president, you had great customer service. Now, it seems that this is no longer the case. Rented a washer and dryer from the store in New Orleans. Dryer stopped working on 12/2. Called the store on 12/3, received 1 call back and it was oh, well, a service call might be around 12/13, not sure since they do not do the service. Called again on Thursday, assured by Manny this would be taken care of ASAP. Again, 1 call back told that the GE service would be calling. We are now 12/10, my payment was taken on 12/3 like clockwork and I have paid $99.00 and only able to use the washer here during the holidays.

I rented furniture. Some new, most used almost three years ago. Total spent to date a little over $16,000 dollars. How can it be possible that I don't own my items. Yet they are still demanding more payments. I believe we are going to go to court. I'm not giving another dollar.

If you are a single ** man Aaron’s rental will not rent to you as they think you are a criminal. I ordered a TV ps4 combo. 2 weeks later I did not receive it. I stopped by the store. I was rudely told I have to wait. So I filed a complaint. Another week goes by I still don’t have my things. I call the store manager she says she is giving me a refund because I am hard to contact. She never tried to contact me. I can’t believe I experienced this from another ** person and all she kept telling me was that my payment would be due soon. She kept bringing up payment. I already paid the Black Friday special $7 & then it’s $107 a month.

I finished paying off in full all my appliance. They send me my receipt that shows my payoff to their saturation. A few hour later the store manager call my fiancee telling her that I still owe money to them. I been keeping track on all my payments. I save all receipt but they want me to come in to pay what they said I owe them once I get in from offshore. To me it's seems like a scam they're running trying to get over people and take more money from the people than what their products is worth for used appliance.

I’ve been buying through Aaron Rents here in Memphis for 8 years! My job closed the doors. They say I have unemployment protection! I turned in all the proper paperwork. They wait two months. I reach back out to the person I was working with. She say they want more paperwork! This club deal is so not organized!!! Never had a bro lemme til I needed their help! I'm thru with Aaron Rents Memphis!!!

I wanted to Aaron’s last week. We ordered two bedroom sets. One for my son's room, one for my room. The order was supposed to come and get delivered Wednesday. It did not come. Thursday afternoon at 5 o’clock I called them to see where the water was. They stated that they cannot bring the whole order. They could only bring half the order. I told him OK. So after waiting two days for them to come sleeping on the floor because we are moved in they stated that they cannot bring the holder. They could only bring half the order. I told him OK.

As a single mom raising 3 children, Aaron was a great alternative to fit the needs of my household and still is today. The plasma TV served us well and I passed it on to my eldest son as a housewarming gift 9 years ago. He still has it. ??? Any problems were always resolved with replacements and/or repairs and customer service is crazy good. Still a customer after 30 years. After reading all the negative reviews, I felt compelled to write something positive. Merry Christmas and Happy New Year to my Aaron family in Moore, Oklahoma.

First of all I thought I was getting a great deal on a PS4 Pro and it turns out to be a slim so I accepted it but the worst part is when I brought it in the house I learned it was a Region B PS4 which is specifically for the European market. So I called Sony and they said do not use it and I was informed none of my blu rays or dvds would work which they don't and there's no warranty with them because it’s a out of region console. It gets loud and very hot and I have been sitting on hold for over an hour as I type with an automated voice saying I’m the 12th in line over and over. No help and I’m stuck with junk.

Me and my wife have been renting for a couple years now, and let me tell you we have been treated absolutely great. We live in Oakland M.D. The store manager Nick is FANTASTIC. He makes sure we have whatever we need, fixes any issues immediately, never bullies us or gets on us about our payments which we always pay regardless if we're slightly late or not. If he does not have what we're looking for he gets it and makes sure it's in top quality. Me and my wife are grateful of this because I've been battling cancer for 8 years now so knowing a great Store manager like Nick is working there, taking care of people like us and being fair this guy deserves a massive raise.

Aaron Rents takes advantage of people who for whatever reasons, hardship, bad credit, etc. cannot get credit to buy a decent computer. For a one year lease of a HP or DELL laptop, you will pay double the price the computer is worth. That business practice of Aaron Rents is NOT acceptable! I have used a home computer since the 1980's and do not know how to get along without one, and am forced to pay double because of hardship!

I rented a washer and dryer set in September 2016. I made the majority of my payments on time, never in danger of a repossession. Fast forward to a few months before I’m completely paid off (as in I owe $300.86 total) my dryer stops working. Ok, Samsung has a 2-year manufacturer warranty. I figured I was about a month over the warranty expiring, but what the heck I’ll call anyways to see if they can help me. Not only was I told that the warranty expired in FEBRUARY 2017, but that the washer was recalled in December 2016!!! I immediately stopped all payments by contacting my bank. I then called the store and asked why I was given an 18-month-old washer and dryer and was it refurbished? The woman stated it must have been sitting in their factory.

Got furniture from Aaron Rents. They didn't know what they were doing, Didn't even deliver my furniture for a few days, but paid for it. The manager, said he would give me a month free, because they messed up. But then again I am still charged even more that month. They don't keep to their promise. They lie right out of their mouth. They can come back and get their furniture. Worst experience ever. I would never recommend anyone to get anything from, Aaron Rents. I am very disappointed in Aaron Rents.

I had ordered a refrigerator when Aaron's came to deliver it. They did not do all that they could have. All the delivery guy did was measure the width of my doorway telling me it needed to be 34 in and my doorway is 33 in. They didn't even bring the refrigerator to the door and show me that it wouldn't fit. My kids Thanksgiving is RUINED because of this situation. They told me that I could come down to the store with the measurements of my doorway and they would have something delivered MAYBE Friday. The lady ignored what I was saying and stuck to what her delivery guy told her. I honestly feel like I am wasting my time and money with them. Yea, they're cheaper than rent-a-center. But, their customer service is TERRIBLE.

I will give them a 10 plus. They are better than any other rental store that I have found out there. Their furniture are priced where people can afford them. You don't forge the amount of what the items actually cost. Thank you for being there when people really needs it.

I've paid off two tv with Aaron's had a couple issues. After the tv I went and picked out a bedroom set had it delivered and shortly after this we started to get bit at night. Come to find out there was bed bugs. Aaron's refuses to pick it up telling me it was a new mattress. First it wasn't new and second I have had no issue with bed bugs until this outfit was brought into my home. We sprayed washed all the bedding. I've called them back to tell them to pick up the furniture and they refuse. I called back to tell them they are not to take any more payments off my card and the salesman hung up on me. I'm done with this company and them trying to make me pay for the furniture that had bugs in the headboard and or dressers because they don't want to deal with it.

I finished paying off a decently priced washer, and wanted a new laptop. They had a really nice gaming HP Omen worth $1,200 for $1,400 as the listed price. I didn't mind the extra $200 because I figured they charge a small fee. The guy I talked to referred to the price on the sheet as what it cost. The price on this sheet was $1,400. It was right next to the HP Omen facing in the same direction as the laptop. When I said wanted this laptop, they took this price sheet to the back and I filled out the paperwork.

I was customer of Aaron's - made my final payment Nov. 2 2018. I would never come back to this company. The sales rep and (managers) are very rude and disrespectful, only was late on payment once and they belittle and bullied me. NEVER AGAIN.

Me and my husband has been customers with Aaron’s for many years and have bought multiple items from them. Last month they charged my debit card without authorization (I never gave them permission to have my card on file). I have an account with the Hammond, La store and Amite, La store. I went to Hammond and they assured me it would not happen again and they don’t know how someone would be able to run it as they did not have a card on file. I just received an emailed receipt from the Amite store and they have ran payment on my card again without authorization.

I will never ever deal with this company again, my kids and I, have 6 accounts, we are pulling all our accounts out today. We signed on to help with our credit and paid the outrageous fees, because it would help and show up on all 3 reports. Now they decide they do not want to anymore after customers were told upon purchasing they would. I would have gone elsewhere if had been told they would not... Horrible place. Go to Rent A Center, or Conns... Run from this place. They should at least hold their word to the ones that had contracts prior to them changing policies.

I paid off three items from Aaron in the past. Purchase a bedroom in Nov 2017... my payment was due on November 1, 2018. I received a call November 2, 2018 on when will I make my payment. ** Aaron's. They will fall, if you support a company continuous over the years you shouldn't be stalked for payment... when you have continuous support them. I wasn't months behind. I was a day late??? I'm pretty sure they have customers that don't pay at all. The customers that do pay get harassed. They know we had a hurricane last month... no consideration to humanity. If the hurricane would of blew my home away, they still would be looking for payment.

This is by far the most traumatic and worst experience I have ever had in my life with Aaron's. I rented a washer and dryer last week from these scumbags and they installed my appliances on Tuesday evening while my husband was away. No one seemed to know what was going on and I had to called 4 times to get an exact arrival time. Two men came in to install it, and closed the bathroom door to do so. They were kind to my face however 30 mins after I left, I went to put my engagement ring and diamond necklace on for dinner and they had vanished from my jewelry box. THESE PEOPLE HAVE STOLEN MY JEWELRY. They wanted to know how much I paid for my dogs and left me with no paperwork.

Horrible horrible horrible. My bill is due on the first of every month. I’ve always paid on time & Matt decides he’s going to call me on the 2nd by 11 am to inform me where’s his payment. Very rude. I told I’m at work and I didn’t pay yet but will do so on my lunch break. I asked him if he was the modern day Cartels because even the IRS gives you 5 business days. Very rude & unprofessionally. I will be putting a formal complaint in also to the Better Business Bureau. Customers should never be treated that way.

Bought a phone at Altoona PA Aaron's. Manager MATT, mislead me. I'd purchased items before and they were insured, but apparently this phone wasn't. I asked them to be sure I was covered by insurance and instead of telling me it wasn't he said OK. I even told him exact reasons why I needed insurance. Well the phone was stolen, I come to find out Then and only then it wasn't insured. That I was stuck paying the phone, I had lost half my income and couldn't make the payment. It was turned over to a mediator that I WAS PAYING. I called to make a payment and the number was no good anymore. I immediately called MATT, to see what happened. He claimed to have no idea. I asked him to find me a number for the mediator who took over my acct. He said he'd look into it. I called back 4 more times, got nowhere, gave up.

My fiance and I are leasing a bedroom set and the furniture is fine. It's the store that is the issue. My fiance had to be hospitalized off and on for the last 2 months and there were complications and it resulted in a tricky financial situation for us. I tried to call our local store repeatedly to see what my options were, and no one answered. We had to make 1 late payment and our current payment to be caught up since we were unable to get a hold of someone. Well, I logged into my account to see when our next payment was due, and now my account says lease contract inactive. I don't know what that means. Every time we missed a call from the store, we called back and no one answered. Neither of us drive, so we can't just pick up and go to the store. I am to the point where I want to forget it and demand a refund.

I have purchased many items from Aaron's in Gainesville, FL Never have I had the problems I'm having now. The freezer has been having leaking issues since I started purchasing it. The manager at the time did send out someone and they called someone and they said to replace the seal Long story short the freezer still leaks water, can't tell where it's coming from. It doesn't do it all the time but they have been out 3 times calling the same number and the people are telling them to give me a new one.

The arm pillow zipper broke shortly after we got the furniture. An employee came out to "fix" it. He put a tie wrap on it and said they would order a new one, which they NEVER did. The "leather" was just a fine spray over some kind of cloth material. With a tiny puncture it peels off in sheets. Biggest piece of junk ever!!

I started my contract with Aaron on 8/2017, two years for 2 beds. The manager told me about protection plan and he explain that it's protect me for up to 4 months if I lose my job. Of course I added the additional service knowing it would be useful if I do lose my job. Then told me to communicate with them so they can take care of that for me. Well 8/21/2018 I was laid off from my job. The next day I drove to the store and let them know I lost my job. The manager was there and he say I was fine and I told the manager as soon I found work I will immediately so they can resume taking payment. So I left assuming they would update my account with my protection would be active. Then September I received message from Aaron regarding miss payment. I was wondering why they calling about a miss payment.

I started this contract 18 months ago for a brand new Samsung washer/dryer. The manager I set this up with was very nice and helpful. Over the course of time my payment schedule has had to change a couple of times due to job changes and I always notified them. Now I am down to the last 2 payments and I had contacted them that I was having to move unexpectedly and that the payment would be late. I told them exactly what day (10/19/18) it would be as I have done before and the payment was always made on that day. I do not have this on an auto pay but have used the same card to make payments online each time. It was my understanding that the debit card info is not kept.

I have worked with Aaron's and paid off numerous items through them - the last time I used them was to purchase a bedroom set and a 2 television package they advertised. The mattress had a hole in one side and they were suppose to replace it and never did - needless to say my son didn't use the bed. The TV's were the only nice thing they provided on this contract.

I rented a TV from Aaron's on $5 down, no payment until Nov. 1, 2018. I put down $50 & kept TV for week & a half & returned it & Aaron's kept my $50. DIDN'T refund half-$25 or anything back to my debit card. Just flat out kept it. So unprofessional, didn’t even have damn paperwork when brought TV, & had nerve to ask me if I had a friend to pick up the TV because they had 1 driver. Red flag number one... then my TV was used & my payment would have been just I’ve $70 something dollars for a used TV... so, I returned the TV. They put off picking it up for week... it was an excuse for 5 days in which I called... these places should not be in low income neighborhoods taking & keeping people's money because Aaron's in Kanawha City, West Virginia, is unprofessional.