Aaron Rents Reviews

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About Aaron Rents

Aaron's, Inc. (NYSE: AAN), a national leader in the sales and lease ownership and specialty retailing of residential and office furniture, consumer electronics, home appliances and accessories, has more than 1,800 Company-operated and franchised stores in 48 states and Canada.

Founded in 1955 by entrepreneur R. Charles Loudermilk Sr. and headquartered in Atlanta, Aaron's has been publicly traded since 1982.

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Aaron Rents Reviews

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    How do I know I can trust these reviews about Aaron's Inc.?
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5
    Punctuality & SpeedStaff

    Reviewed Sept. 18, 2025

    I can't say enough, how grateful I am for the exceptional service I received at this store. I want to give a huge shout-out to JJ for taking so much time to help me find furniture for my new apartment. I was sleeping on a air mattress and one outside chair to sit on. He worked with me to get my home furnished on my budget. Thank you Jesus for the clearance area. I highly recommend this store. I left feeling so blessed. Again, Thank you JJ.

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    Aaron Rents
    Response from Aaron Rents

    Hey Jacquelyn, Thank you for your friendship, your business, and the opportunity to serve you.

    Customer ServiceStaff

    Reviewed Sept. 6, 2025

    Well my first experience with Aaron’s wasn’t that great. I’m sorry. Well I and I ended up returning both items that I had purchased through them or was renting from them at the current time I was 100% disappointed but over the past year I had went into their store again and I saw a beautiful pair of lamps and I filled out an application on their computer and put down my first payment. I bought those lamps and the manager at that time was very friendly and very helpful. He had one of his employees. A very nice lady helped me. She removed both of the lampshade and wrapped them both very carefully and he told me he usually doesn’t do this. It's against Company policy or she supposed to deliver them instead, but he let me get them with me. He was very kind.

    I don’t remember his name and the following payday I paid them off entirely and most recently I bought a beautiful Bluetooth speaker. I bought it over the phone and I was surprised how big it actually was and a little disappointed because the two young gentleman that delivered it to me didn’t wait to help me understand how it worked so I called the store and I still had a little trouble getting it to work and I said to the manager at that time. I don’t think he’s still working there anymore but it’s ok.

    I was a little disappointed that they didn’t help me set it up or teaching me how to work it. He tried to explain it and I was a little frustrated and he said, "Is this a complaint?" I said, "Do you want it to be it because it sounds like a complaint," so I hung up the phone and then I begin to look at the Bluetooth speaker. Essentially after a few minutes of looking at it I figured it out it, just a little slow getting connected and you have to know what to do so I would say after all, I will give them a very good ratings. It could be a little better, but guess what? It is what it is. Thanks again Aaron’s. It was well worth walking into your store.

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    Aaron Rents
    Response from Aaron Rents

    Hi Michael, Thank you for your business. It is our pleasure to work with you.

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      Customer ServicePrice

      Reviewed March 6, 2025

      We needed to rent a refrigerator. Too many establishments require you to provide them information, listen to useless bots or jump through hoops before they answer your questions. That is if you don't have to leave a number for a call back. I was very frustrated after trying 4 or 5 of those. Aaron's handled it all over the phone and scheduled us for next day service. Phil couldn't have been nicer or more helpful, and got us a larger fridge at a good price. Aaron's will be my go to guys when ever we need rentals.

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      Aaron Rents
      Response from Aaron Rents

      Hey M, Thank you for your friendship, your business, and the opportunity to serve you.

      Staff

      Reviewed Dec. 7, 2024

      My name is Luis **. I am a forever live customer with the Aaron’s furniture store located here in Orlando Florida off of Semoran Boulevard. I like to congratulate the entire staff in the store at Semoran. Myra and Leticia and Noel are very compassionate and demonstrate due diligence for their customers. Leticia went above and beyond and delivered my speaker to my house. This is something she did not have to do. I am forever grateful.

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      Aaron Rents
      Response from Aaron Rents

      Hi Luis, Thank you for your business. It is our pleasure to work with you.

      Verified purchase
      Customer ServiceContract & TermsPricePunctuality & SpeedStaff

      Reviewed Nov. 28, 2024

      Aarons is the best. The people are so nice and friendly and they will answer any questions you have and reply fast. The product are great and for the price you sure can't beat them and they are affordable. Me and my husband is on a budget and that helps us out a whole lot. I've bought a couch and recent purchase a washing machine. They both was great purchases. HOWARD **. Lease Agreement # **.

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      Aaron Rents
      Response from Aaron Rents

      Hey Jennifer, Thank you for giving us the opportunity to serve you.

      Customer ServiceContract & TermsCoveragePricePunctuality & SpeedRefunds & PayoutsStaffBillingDelivery & Shipping

      Reviewed Oct. 20, 2025

      I have been a loyal Aaron's customer for over 10 years. My living room furniture, 2 bedroom sets, 3 televisions and dining room set. I took a new lease for a kitchen hutch. I loved it, it was delivered and set up. Two of the legs on one side broke. I called my local aarons the next morning, was told they will replace it, then told since I purchased online they can't replace it, they will come fix it. 3 week later nothing, total silence. I made 3 payments on something I couldn't use, they picked it up and canceled the contract. They wouldn't rather lose a 10 year loyal customer instead of taking care of the issue. And Refund to Refund my payments

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      Aaron Rents
      Response from Aaron Rents

      Hi Thomas, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number along with a copy of this review? Look forward to hearing from you! Thanks

      PriceStaff

      Reviewed Oct. 15, 2025

      I can honestly say I'm ok with my purchase of my new stove from Aaron's. I've been ok with several things but I like my range and that don't matter which switch I turn on all of them work. My sons say it's kinda of a fancy stove. But online was easy and the price was ok too. Online makes things really easy and less difficult. Just wanted to say Thank you for good merchandise.

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      Aaron Rents
      Response from Aaron Rents

      Hey Tonya, Thank you for your friendship, your business, and the opportunity to serve you.

      Customer ServiceStaff

      Reviewed Oct. 14, 2025

      In Store is great. However, online is horrific. I received a call from Arizona and they said they needed to verify me. It felt off, but I went with it until they asked me "which of the following cities are you associated with" and the identity theft bell in my head went off and I refused to answer. I told them I would go into my local store to do any verification needed. They cancelled my order. I went to the local store and learned that it WAS in fact Aaron's that was asking me all the questions. There was no option to log in to Aaron's website to complete it, no option to verify in store, only answering identity questions over the phone from a random number.

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      Aaron Rents
      Response from Aaron Rents

      Hi Bridget, We are sorry to hear of your experience. When you order online and additional verification is needed, we place a phone call to you and go over verification with you by phone. We do apologize that caused you an inconvenience.

      Resolution In Progress
      Profile pic of the author.
      Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

      Reviewed Oct. 12, 2025

      The delivery guys dropped off a 75 inch LG TV. I had to have them come back and get it. The screen was cracked. I apparently signed for a replacement which I never received. Now they me to pay for the price of the TV. I refuse to because of their negligence. Customer service is rude and ridiculous.

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      Aaron Rents
      Response from Aaron Rents

      Hi Mindy, We truly apologize for the inconvenience you have experience and would like to see how we can resolve this matter. Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number along with a copy of this review? Look forward to hearing from you! Thanks

      Resolution In Progress
      Customer ServicePunctuality & SpeedDelivery & Shipping

      Reviewed Oct. 9, 2025

      I ordered a wash and dryer 10/06/2025, the washer machine when I picked it at the store it was brand new with no dent and it was delivered today with a Dent this I would need a brand new wash with no dent otherwise I am taking this up with my attorneys cause that means I was given a second hand product instead of a brand new wash and a dryer. I am waiting for your response urgently.

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      Aaron Rents
      Response from Aaron Rents

      Hi Nikita, Oh no that is truly not the experience we would have wanted you to have. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number along with a copy of this review? Look forward to hearing from you! Thanks

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      Aaron Rents Company Information

      Company Name:
      Aaron's Inc.
      Company Type:
      Public
      Ticker Symbol:
      AAN
      Year Founded:
      1955
      Formerly Named:
      Aarons
      Address:
      400 Galleria Pkwy
      City:
      Atlanta
      State/Province:
      GA
      Postal Code:
      30339
      Country:
      United States
      Website:
      www.aarons.com