Aaron Rents Reviews

The staff at the Peterborough Ontario suck. They along with the regional manager lie. They go into your bank account and take money without authorization. The Aaron’s corporate office are too gutless to return calls.

Return my product 2 weeks ago, then they charged me today for the monthly price. I'm going to end up getting a late few because like most dumb ass companies, they take your money immediately but don't refund it for 10 days. Never rent from them, they are incompetent.

Do not rent from them. Quit paying because I told them June 21st to pick up a washer and dryer. I told them on the phone to pick it up and they don't come til August 4th. Then they picked it up off my porch and later dropped it off in the middle of my yard. Rude customer service. Quit paying it. Cheaper At Rent-A-Center.

Very displeased with their service after they have you in a lease lock. Many complaints that the washing machine that I lease is not working properly, and their claim is that it’s already repaired. Water drains from the drum while the machine is trying to fill up. I have made it very clear to Aaron Brothers, but they still think that the machine is working properly.

I have been a loyal Aaron’s customer for years and have always paid off everything I’ve rented. Today I applied again and was denied, and I’m honestly confused. How does a long-time customer with a good payment history get denied? They told me I would receive a letter in the mail explaining the decision, but right now I don’t understand what changed. This experience is very disappointing. If this is how loyal customers are treated, I don’t see myself doing business with this company again.

I highly recommend the Aaron in Pine Bluff, Arkansas. They have the friendliest staff, appreciate their customers. I wasn't the nicest customer at first, they never once got angry with me. They were still nice and understanding. Now I just love them people! This is my 5th year being a customer.

I've purchased quite a few things from Aaron's, I do like that you can make payments because it's come in handy when needed. I think it's very misleading they say in big bold letters all over their website, where you sign up to purchase and sign in to pay, that there's a lifetime reinstatement. There isn't unless you get lucky and everyone close to you is corporate rather than a franchise apparently. I paid off over half my fridge and had I known that the area I was moving to couldn't honor it I would have just bit the bullet, paid it off and moved it myself. Instead I trusted the website and am just out all the money I paid unless I move 20 hours back to the store I was originally leasing at. I just find this very misleading. If a franchise doesn't have to honor the information on the website then they shouldn't be under the Aaron's umbrella.

I placed an online order online for an iPad and a desk and it was never delivered to me but they say it was and now they are threatening to get a sheriff to come to my house..

I ordered a washer and when I was called to schedule delivery I was told Friday. They never showed. Called them and rescheduled for Tuesday by 2 pm. They never showed. Called them again and rescheduled for Wednesday by noon. They never showed. Called again and they wanted me to wait till later or reschedule. I told them to forgot it that I will go somewhere else. I wouldn't refer them at all.

For me it's been pretty well. It's just that my speaker was having minor issues and I asked them if they can repair it and just got, "My manager is not in so I don't know if we can repair it." I was just on my last payments and I just wanted to see if I can get it fixed one time before keeping it and that just kinda bothered me because I wasn't feeling good about the repair service before keeping my item so I just returned it and said I'll pay for any damages.

TERRIBLE!! Aaron’s put derogatory information on my excellent credit report which caused it to drop 60+ points. I have NEVER bought anything from Aaron’s!!! I’ve called their corporate office several times to get it resolved and talked to the most rudest people ever only to have them turn it over to a collection agency and told me it’s now my problem. In order to submit this review I had to give 1 star.

I love renting from Aarons furniture, great quality and definitely worth every penny and all the items are amazing since.

Don’t buy anything from the Jackson Mi Aaron’s store. They have been double-charging me every payment. They changed my account fraudulently. They did not have any permission to take funds out of my account but didn’t anyway, even though I took my bank card off their file. I went into the store today. I was treated rudely and told I was an idiot and the problem was with my bank, not them. I have been with my bank for over 10 years, never an issue until I started renting from here. I have never been late on my payments, and a good customer. Save your money cause you can get the same thing 4 times less than you're paying at other companies. Now I have overdraft fees and bounced payments due to them taking double and triple payments out of my account without authorization.

Our experience with them has been nothing but one long headache after another. Ever since we first started doing business with Aaron’s, there have been issues every single time. It started with a washer and dryer that took forever to be installed properly. Not even seven months later, the dryer quit working. We called for service, got the usual runaround, and waited weeks before they finally picked it up. They left us with a “loaner,” which also didn’t work — yet we were still expected to keep paying for the broken dryer we couldn’t even use. After nearly two months of waiting, we finally got our repaired dryer back, along with a living room set my wife picked out. When we decided to return that living room suite, it turned into another circus. It took them almost three months — and countless phone calls — before they bothered to come get it. Every time we called, it was like no one at that store had a clue what was going on.

I’ve been with Aaron for years: And would consider myself a very loyal customer. I purchased a computer from them a year or so ago. It stop working about 7 months into my 1 year agreement. I returned the computer to be repaired while still paying for it only to get lies & deception from the store manager. She told me every time that I called to check on it that it would be ready next week until I spoke with another store representative to find out that they never sent it off to be repaired or never made any attempts themselves to repair it. I’ve been with Aaron’s in Jackson, MS now on and off for at least 6 -7 years only to get a very nasty response after the lies ran out and they had no more excuses for their negligence. I will never purchase another item there and would urge others to do the same.

I bought a king-size Evolution bedframe with lights built in the headboard, mounted in it. They fixed the headboard while I was still paying on it but as soon as I paid it off the cheap metal frame breaks and according to their fine print I have a limited window to get things replaced but I call the store where I started the agreement and the gentleman I talked to basically said, "Oh well, it's your problem now," even though in their fine print I have a 60 day limited window for repairs. Don't buy an Evolution headboard with lights in it cause it's not worth it.

The fact of the matter is, a couple of weeks ago, a member of the errands team came by and picked up my laptop. I was which I was renting, I thought at 1 time, I wouldn't be able to afford it, but unfortunately, when I decided I'd ask him if I could. If they can come and drop it back off to me because I had already made a full monthly payment, and I asked him if I could get back and they kept leading me on Making me think I was either going to get out my laptop back or I was going to get a tablet, come to find out one of the members of the of the Team look at the time themselves without checking with me or they they talk to my sister, they said something about having a problem. The only thing is, they had no one, not even neither manager will or the lady that promised me I'll get something back. I never got something back in return. I think Aaron is one of the worst companies in the country.

This place is awful. I had gotten a couch and a washer and dryer from them, I just recently paid off my couch we’ll they took my last payment and put it on my washer and dryer so I “had to pay more on my couch.“ I didn’t and will not be. The manager didn’t even ask me. They also charged my mother's card without permission and they harass me on a daily basis. Please don’t buy anything from them. If I could give no stars and write a review I would

Don’t do business with Aaron’s in the Plant City location. It’s basically being ran less than professional since Scott retired. Customer service means zero at this location. Unreliable staff, management. Their word is worthless! I was a longtime customer that they totally lost to do business with. I can see this particular location declining in sales with this management team that is being mismanaged. I’ve had several negative experiences with this location. Don’t waste your hard earned money, just take it to another location. Very disappointed and now knowing my money was wasted here!!

My tenant rented the furniture from Aaron. The Aaron mover stole my one bag of tools when they moved the furniture out of the apartment after tenant move out.. I called the customer service 3 times and never have got call back. Terrible experience. Never do business with them.

Total chaos. Too many hands in a empty cookie jar has everything all screwed up. So not a way to do business.... so much is wrong. I truly regret doing business with this business.

I have been a customer of theirs for over 10 years. I called on January 20th 2026 and ordered a mattress with foundation. I was told it would be in a week later. I called a week later and it was not in the system. So I called again on January 30th 2026 and was told that the bed that I ordered somebody else that works in the store sold it. Now my grandson has to still sleep on the floor because nobody in that store talks to each other nor do sales people look to see on the system that it was already sold to another customer that ordered it a week prior. When I pay off the stuff I have with them now I will be going to Rent-A-Center, I don't care that I will pay more money. A customer for over 10 years they screw over. How many others has that store done that to. You're not worth my time anymore.

They sold me a clothes dryer that lasted a few months after I paid it off. I called them about it but they are refusing to talk to me about it. I told them to lose my phone number and don't call me about buying anything else from them. I will also make sure that people I know will not get ripped off by them also.

I had leased a dryer online while waiting for my dryer to be repaired. The dryer I chose was going to take some time and the website had a “get this one sooner” option on another model so I chose the fastest one. I called the office in Huntington and was told the truck would run Thursday and my dryer would be delivered Friday and they would call. Friday came and no one has called, so I called them. I knew I was in trouble when I was asked “what’s your name again?” “What did you order?” “Did you talk to a man or woman when you called?” After being passed to multiple people I spoke with the manager who stated I wasn’t on their schedule and asked if I could pick it up and I stated I could not. He fumbled around to see when he could put down for delivery, not to mention we are expecting a nationwide winter storm tomorrow so everything is going to be delayed. I cancelled my lease and went elsewhere. Don’t waste your time with these fools.

Have been a customer for years, never had an issue even last year I went on vacation and a payment was due and I told him to give me about 7 days and I will make two payments and it was no issue but today a payment was 5 days behind because I had an electrical fire at my house. I said look just give me two more days and I'll just pay everything in full and they said no we will have the local law enforcement assist us with the retrieval of the asset. I had to pull off the contractors, change the whole schedule around, just say the payment could be made that was not behind, only late with the late fee implicated on the payment but according to them there is no grace period. I'm done with the company.

I was promised by a manager at your Frankfort location. That I was promised to have a set of power tools. On hold for me. Which was rented to someone else. They never made contact about to see if I was still interested in them. But did they can or email. Nope. Not once. I will be willing to work with them. They have a Makita 15 pcs toolkit. That it. They'll let me have it at the same monthly payment I'll be more than glad to take it.

My friend brought a few things from Aaron's in the past. A good customer to them. Recently brought another two items. After two months she was a couple days late on a payment. Aaron's came and got the two items. Once she get the items back, she will have to start over again. Be smart. Do not do business with Aaron's.

I'm crying happy tears. I appreciate Jared and Monique. They have been so awesome with me. Thank you for everyone being there for me. I've been in and out of the hospital lately. And it's been very hard for my husband and I. Thank you all in Middletown Aaron's. Thank you again!!! You guys are awesome!!!

So shame on me, I decided to give Aaron's a second chance. Well you guessed it, I got screwed again. I was always told that along as you are financing it is under warranty, but when I called they said you have to be a gold member. Was never ever told that. I have purchased things in the past and it was fixed, but when I called the manager was very rude. So I am writing this review to help others to be very aware of this company. Do not do it, it just sucks that I still have a little more to pay on my couch, but oh well, this well be my last purchase ever. I will never recommend this company ever, and I had family and friends that needed furniture, but after the way I was treated, nope, not a chance. I will send pictures, save your time and money. Only good thing is Devin, the sales associate, was nice.

I've been with Aaron since 2000. I moved from Pickerington to Reynoldsburg. When I talked to the manager at the Reynoldsburg store, he was very nice then he decided to leave cause it got too stressful for him. So went to Whitehall, Ohio, Aaron Rent-A-Center, Ethan the major there and his staff are very rude and disrespectful, and I did not appreciate it when I got my son's box spring and mattress. They used to take out the old merchandise when Robert ** was a manager in the Reynoldsburg store.

This place is Trash. Every time we have to deal with them, there's an issue. We have filed multiple complaints with Customer Service but the service just gets worse. They are petty, unprofessional, and very childish. They have perfected How to tell you to F off but in a nice manner. That's the only thing that they've figured out how to do.

Today, my husband and I moved into our place. Since we’ve been married, we’ve relied on Aaron’s to furnish our moves. This time was no different. The level of customer service, from start to finish, was nothing short of amazing. Ron and his team, ensured we had everything we needed. John, called to confirm the delivery, and was flexible with the time change. When the guys arrived and realized they had to climb some stairs, no one was upset. They pivoted, and moved with precision. Devin and the other young man (sincere apologies for not remembering his name) made sure everything was set up perfectly. I couldn’t ask for a better set up during a crazier day. Thank you Aaron’s for ALWAYS coming through.

They had a deal on October now they're not honoring it at all. The maanger was also a smart butt and told me even if I call customer service they would do nothing and that it would come back to her anyway and nothing would change. The October deal was for $44.99 on a TV 65 in. They told me it couldn't be delivered until I paid the first month's rent and I did they charged me $44.99. Now they're saying it's 101 a month. Will not be renting here ever again. She called me a liar after I brought back the old add deal that was in October online. I will upload picture of the deal and the receipt for November.

When they can’t fix things that I am renting from them. It’s their job to fix things no matter what. As long as I pay for insurance. That is bs that they are doing this to people. I’m so close to telling them to come get everything that I’m renting from them because I’m so sick of their lies and games they are playing. Do not go through them people. Go to Rent-A-Center.

I was supposed to have a couch delivered to my house on 12/4/25. They said my dad refused to let them deliver it. I was quite surprised that he would do that so I called Aaron's and talked to one of the ladies, I can't remember which one, she thought I was yelling at her but in fact I raised my voice because of what my dad did, afterwards I looked on the website and my order was cancelled so I went down there and talked to Mike I believe, well he was talking about customer is not always right and he heard me yelling at the lady, I wasn't yelling at her. Anyways we had words back and forth, and he said he was right about me. Not sure what he meant by that. He doesn't even know me. He said he doesn't want my business. I said okay and a few other words, I left and then thought about it and called and apologized to the whole store, I also talked to Mike and apologized to him, I'm going to pay off my bed and never do business with Aaron's again.

I’m really irritated with Aarons and will not recommend anyone to go through them. They hardly ever fix anything that you’re renting through them. I am renting an Apple iPad/tablet through them that my cat baby face broke while I was visiting my uncle and they won’t even fix the screen on it for me. I don’t understand why I had to pay for insurance for anything when they can’t fix things that I am renting from them. I’ve been told by several people that it’s their job to fix things no matter what it is if it gets damage or broken. It’s bs that they are doing this to people. I’m so close to telling them to come get everything that I’m renting from them because I’m so sick of their lies and games they are playing. Do not go through them people. They freaking suck big donkey balls. I think that everyone who has gone through them and has gone through this stuff with them should all come together and sue them because this is definitely not right

I had a very bad experience with marietta ga office. The manager there she's very rude she don't have good customer service at all. She has a very bad attitude, and she snappy when she talks to you. I was a week late due on the 13 and I pushed my payout until the 21st. I paid it on the 22nd which was 1 day after the expected date to pay. They came to my house with the police knocking hard on, startling my children over a payments for only 62.00, and when I called the office to address the situation she denied the whole thing as if she were there, also she was very rude she acted as if I was lying.

They didn't screw the nails into my bed slats all the way and my bed basically fell apart. The staff was friendly, but the overall put together is definitely a 0/10. If you're gonna put a bed together, make sure you screw everything down.

I am disabled. Bought a washer/dryer from Aaron's. 1st problem..autopay pmt due 3rd. They cashed the pmt on 14th. My bank said, "Hmmm this is suspicious so we aren't going to pay." Okay I called to find out where to send pmts. Given wrong address. They tried to post 11.99 every day to my bank acct. Banished them hitting my acct. I now get 4 phone calls a day that I block. DON'T BUY OR RENT FROM AARONS

I have bought several electronic products from AARON'S over the past 15 years and it was always a very seamless process and I worked with very nice staff no matter which location I bought from. This time I went to the location in Evergreen Park IL. on Western Ave. and much to my surprise, the staff seemed pleasant but after 1 month payment I was a few weeks late on my 2nd payment and they called every day, came to my home every other day, and now they hired a private investigator to serve me papers to appear in court!! And for what? 3 weeks late? Are you serious? Then they said I was 2 months behind when I was only 3 weeks behind. The extremely rude lady called me at 8am one morning and kept interrupting me and said I OWED her some respect!! I was like, "Are you serious?" Then I proceeded to tell her how many payments I've made and that I have receipts to prove it. She agreed but still insisted I was 2 months behind, UNBELIEVABLE!!