Aaron Rents

I got a living room set from Arron’s about 2 years ago! I always kept up with my payments until recently when towards the end of my lease my financial situation changed. Even when I explained that things have gotten tight for me financially and that I may be late but I ALWAYS pay, they call me 5-6 times a day, they call my job, they call my mother, my sister, I have even had someone knock on my door at almost 9oclock at night! When I answered the door the gentleman was rude, and said I don’t answer his calls so he has to start coming by! It’s rude! I have explained to them, I cannot answer the phone at work. They still call!

Aaron's took a payment from me and I should be done with the agreement. I also have a couch that is defective. All I hear is the manager will call back and no response. This is my second complaint to the BBB on them. Aaron's is a rip off. It is easier to save your money and pay cash at a REAL furniture store than deal with these thieves!!

I have been a faithful customer of Aaron's for over 15 years. I have never authorized them to auto debit my card. They took it upon themselves to debit two payments and lied...stating that when I made a payment in February, auto pay was set up. The mistake about this issue is that the account was not in my name. This was my daughter's account...so tell me what right do they have going into my account...removing my funds. The last two payments, and guess they figured that they could take this matter upon themselves. This is fraud. Stay clear of Aaron's in Bridgeport Connecticut.. There is no telling who else they done this to and got away with it.. Shame on them.

I've been renting furniture since November or December and noticed small red bugs. Just one killed it. Thought nothing of it. Assumed from the window sill. Moved bed to different wall and have been seeing them everywhere!!! They are infested in the headboard I bought and I am at the point I just want it gone! I've tried treating myself and don't know what to do next about it. I've never even experienced bedbugs before but the only place they come from and I've seen them is on the headboard.

It sucked. Never ever recommend doing business. Every time you make a payment your pay off goes up and you show proof with receipt and and they call you a liar. You call the district manager and send them email and no one ever gets back to you so if you do find yourself doing business keep all accurate receipts. Oh and if you're hearing impaired don’t call cause they will say you're yelling at them and hang up. My husband is hearing impaired. He called. They said, "You're yelling at me. Pay your bill," and hung up the phone. Very rude and very untrustworthy.

The day my payment is due Aaron’s has called me 3 times in one day. I’m not even behind. It’s very annoying. I also have experienced Aaron’s using my debit card without permission I actually have no idea how they got the card number. I’ve never used it there before.

Been dealing with Aaron's for several years with positive experiences until my account was transferred to another store. Started lease on new washer and dryer set and dryer stopped drying after a couple of weeks. Keep contacting store but they are only in my state a certain day each week. Have been given 2 days when they will be here and had someone stay home all day both days and they never showed or called. I either want a new dryer delivered immediately (I don't care if it's their scheduled day or not) or cancel the lease and both picked up with a refund on all that I have paid on the lease for the washer and dryer to date! This is ridiculous. I found out this morning that an Aaron's truck was seen in my area yesterday around 4:30 pm when my scheduled time was 11-5. They did not come to replace the dryer and did not call.

So I ordered my kids beds on April 3, 2019. I was told it would be 5 to 7 business days for delivery which was perfect. Should've been here on the 12th. Needless to say I've called the store multiple times and was hung up on multiple times to be informed that the delivery date was when it would arrive at the store that someone would contact me for delivery. OK I'm good with that. So the weekend... not what happened. I got a call Monday morning information me delivery wouldn't be till the 19th - over 2 weeks that I ordered it. My kids don't have a bed and now we wait... Don't think I'll be ordering from Aaron's again after this.

I have been paying on $600.00 couch for right at two years now and I got my balance for payoff yesterday and it shows I still owe $400.00. I realize there is fees and interest but this is downright ridiculous and taking advantage of!!

My ex girlfriend rented merchandise from Aaron. I guess she missed a payment or whatever, but the local store keeps coming to my house and their harassment is scaring my kids. Then they took my washing machine from by my garage. I’ve specified that the girl hasn’t lived here in months but every day they’re back being a nuisance and scaring my kids! This is from the store in Killeen, Texas Centex expressway.

Aaron’s is awful. We rent a living room set and a washer. We are a week behind. No calls from Aaron's but wake up this morning to 302 dollars debited from my account illegally. Yes. Aaron’s apparently saved my debit card information and devoted my account without permission! We have never signed anything giving them permission to do this. I will be calling my bank and having that reversed and calling management as soon as this stupid store opens. If this doesn’t get resolved and my money put back into my account there will be a major problem. What they have done is illegal and the merchandise that I was paying for will be in my front yard and someone from that store can come pick it up immediately! I am so mad and feel completely violated that someone lied and kept my card on file when I never gave permission. I will never rent from you people again and will urge others to stay away from thieves like your company!

I need to make arrangements on my account that I can pay weekly till I am all caught up. I work two jobs. And dealing with a sick child that I have to take trips to Lebanon and Boston. I want to keep the items that I have. I am at work or doctors that I can’t answer the phone. They call me at work 3 times, come to my house and call my references. When they leave a message they yell. I’m only 8 days late. I’m sorry. They won’t work with me at all.

I bought a Nintendo switch from here and I'm currently paying 100 a month. I have been paying it for over a year now and yes, I do fall behind week from time to time and I am at almost to the end of my contract thank God! Anyway, I went on medical from my employer due to my Mother being diagnosed with Cancer and I explained to them I would be a little late on the last payment. I currently owe a little over 100 to be done with them but money has been tight and they will not stop harassing me! They even came to my house like wtf?? Over 100 dollar bill you guys call me 5 times a day, come to my house, and even contact references.. I swear I'm about to not even finish paying them off and I'm selling it! If anyone would like to contact me regarding this **.

Rented a couch and love seat set and washer/dryer set. 10 months later I start seeing bed bugs on the couch and the only place they are is the couch. I contact Aaron and they send a guy out. He looks and says he’s been trained and they didn’t come from Aaron. I left it at that and continued paying. Informed my landlord and they got me an exterminator for my couch. The exterminator while inspecting said they had definitely been there for over 10 months and it came from where I got it. At Aaron's. He said there was tons of feces in the wood. Well I didn’t really pursue it anymore because it was too much of a pain. After my second treatment I wanted to get a different couch as the one I have the wood broke and thought maybe Aaron would be nice and take it back for the $400 I owe on it.

I ordered and paid for a bed room set on April 5th from the Oxford Alabama store and was told it would be delivered same day. Called at 7pm, said they had to load up my merchandise and they would be on their way. By 8pm still no product. Called Saturday to find out what happened. Was told the manager would call me back in 15 min. 6 hours later I called back and manager left for the day. I asked when I would be getting my furniture. They said the earliest would be next Fri. When I asked what happened yesterday was told they went to the wrong address and tried calling me twice (which they did not). I asked what they were going to do to rectify this. They said to call back Monday and speak to Corey. So I called at 10 am Monday and of course Corey was "busy". He would call me back.

So I ordered a washer and dryer set. I pay by the month. The first month I thought I was tripping and was late on payment because they started calling me 7 times in a day. This month I noticed that at 9 am on the first of April they started calling. Now I can see by the 3rd or even 5 pm on the 1st. It is now the 3rd and I have 8 voicemails and someone calling me every 2 hours. I just got off the phone with the most rudest guy from the store. I said, "Sir you been calling me since 9 am. On the first my bill wasn't even late and you talk aggressive." He says, "Oooh well I'm smart. Now when do you get paid?" To pay if I gotta feel intimidated then it's not worth it and I rather return it and buy for someone that's not going to harass me before the bill is due.

Got a fridge from them. November of 2018 I gave them a card to pay over the phone and specifically said it was for one time use only. Dec 2018 they ran my card without authorization and the card should not have been on file as I had a different card on file with them. Ran it for a whole month of payments although I was on a weekly payment schedule. January 2019 they did it again without my consent, same card they previously ran. Now I am in the process of filing through the correct avenues to make sure they don't do it to anyone else.

Me and my husband had a bundle with a TV and Xbox included. We Came back to see if we could return the Xbox and they were telling us something was wrong with our bank and they couldn’t return our money and they we gonna just go ahead and take both the Xbox and TV. Although my husband called and put our bank on speaker and clearly said our bank was not the problem that Aaron’s was the problem. They are over here trying to keep their items as well as people money and that is not ok. Some of us have kids and other important things to tend to. You don’t rip people off like that. It is so wrong!! I wouldn’t recommend Aaron’s at all. They are not trustworthy but props to the people who are doing good with them. I guess we weren’t as lucky.

I rented from the Hope Mills NC store. Bought two tv and had a couple of unsure. So I wanted to buy a bed and now I retreat every moment of this. They screwed me. Sent me a bed set. Thematically had bed bugs in the headboard so now they tell me it's my fault and refuse to pick it up. The last time they came to my house and was supposed to pick up the set and the computer and all they did was come in grab the computer and said they will not pick up the bed and wants me to do I buyout. I told them, "No. I don't want this crap." Now corporate office calls me 10 times a day. They call as late as 9 pm. I want the phone calls to stop. If Aaron's don't want to pick up this furniture that's on them. I've told them repeatedly to pick it up. STOP THE HARASSING PHONE CALLS.

So I know I'm late on my payment and I know what I owe. The problem is the keep harassing me about it. They started contacting someone I work with on their cellphone that I never gave them, and she told me about it. She is a higher up and nobody has any business telling or even calling someone at the place I work. The merchandise I have been renting to own is a mattress and a PS4 with a VR for the kids. Problem is is that it is in storage since we are living with someone right now and has told me that if I dont give them my address I will be in trouble, and I have told them that I dont have the merchandise that we are in the middle of moving, and I dont have the addresses. We have PO boxes since we dont have a mailbox.

I had a great experience with Aaron's Furniture at the McHenry, IL location. First the lady named April once I told her what I was looking for she helped me find a sectional couch in the color I wanted with pillows included at a great price. My couch was delivered within a week or so of signing my paperwork. They arrived early and the delivers Leo and Felipe was awesome as well. They carefully brought in my furniture to my place. Set it up nicely and neatly. Very professional and respectful. I highly recommend them.

I normally don’t rent anything. I usually pay cash straight for my merchandise but I decided to give them a try. The first gentlemen was named Marcus. Helped me when I went in, filled out the paperwork and then I was told I was approved and everything was great. He then told me if I put the 25$ down before I left the store I would be in great standings. I walk in the next morning and his boss takes one look at me and my boyfriend and his whole attitude changed. This was the store manager Mike. He tells me that Marcus telling me what he told me didn’t mean much so I fill out the paperwork again and he calls all my references. And I called him this morning 3/22/2019 at 9:15am and he tells me that one of my references I live with but I never wrote down where my references lived. Furthermore how do you just assume instead of asking?

We are currently rent-to-own several pieces of furniture and we are on autopay. Normally, every month, we pay early so that we don't have to worry about it coming out at an inopportune time and never before has the autodraft kicked in. This month, we paid on the 6th. Our autodraft date is the 15th. On the 15th, your system processed the autopay anyway. When I called to ask for my money back, I was at first assured that it would be refunded to my bank account. A few minutes later, I received a call back informing me that they would NOT be refunding my money but instead will be applying it to next month's payment. Problem is, that is our grocery and emergency money for the month. I WANT MY STOLEN MONEY BACK!!!

I have been a customer since Dec. Usually I call my local store to make a payment but decided today that I would set up an online account to make my payments. Bad mistake. My payment was for $82.09. My confirmation email says that that amount was paid but when I checked my debit card it says that I was charged $282.09. I am left with $19.00 in my bank account and have 3 children to feed. I called my local store and they said to call corporate. Called corporate and they said that the store has to refund my $200.

Purchase computer. It work for one week. After that week it was very slow and freezing. So I put up. Start going to library. Months later took it back, they give me another one same model. Got it home. Same day started freezing. Moving slow. Took that one back next day. They gave me another one supposedly better. Guess what. Weeks later same thing. These HP computer aren't brand new. May come in a new box. Their refurbished jack up. If u ask me, buy cheap sale high the game. 3 times trade-in less than a year.

Updated on 03/25/2019: I put a review on Consumer Affairs site and Aaron’s response to me was to contact their renewal department! I’m not contacting the renewal department so they can reopen a claim on me! I RENTED the furniture used already and couldn’t afford it after a year because I lost my job due to an injury. I tried to give the furniture back but they refused it. They said it’s not in perfect condition. The furniture had scratches on the coffee table and end table when I rented them because that was all they had and those was from their floor. The couches had some pulled thread on the arm just as it did when I rented it so Aaron’s refused to take it back. This has been going on for now 12 years. They are still calling me. I told them I tried to return their furniture but they wouldn’t have it.

Poor customer service. Opened account with ColorTyme and they went out of business several months later and Aaron received all of ColorTyme open accounts. Aaron screwed us on the contract we made with ColorTyme but at that point we were close to paying off our furniture so we kept of paying through Aaron’s services but it’s been a nightmare! Will never do business with them again. Aaron threw in some hiding fees!

We rented a living room set to find out weeks later it is infested with bed bugs. We contacted Aaron's who then wanted to inspect our entire house. We refused their inspection by employees of the store and their choice in exterminator and got our own from a well known company and was told this was not good enough. I'm assuming because it was not the company they wanted and the outcome they wanted. I then agreed for their company to come out and they are now just playing Games. I've called corporate multiple times with no follow up. I've requested to speak with the GM multiple times who has yet to call. This has been going on since the first week of Feb. They are refusing to resolve the issue or take the furniture back.

I have been a customer of Aaron's since June 2018 and have been paying every month on time and just recently have had to work out of town and my wife and 8 month old daughter have been more than harassed and have told me that they have been scared to go home because the Aaron's truck will be parked 3 hours at time in front of house. I have told them when I get back in town I will pay on all owed and they will have their money on March 15, 2019. The simple fact is they had to send me other TVs because their driver showed up to my place with no TV in box and scratches on the screen.

I have been a customer of the same Aaron’s for over 8 years. It’s convenient! Yes it’s expensive but it’s a choice you make when you sign up. They do lease previously owned items for less. I did have one horrible experience with a bedroom set but it was taken care of after hours on the phone. It was returned to the store!!! Sometimes they get customers that don’t pay whether they have fallen on financial hardship or are just scamming the company. They don’t have much of a dining room selection which really sucks!