Aaron Rents

I've been renting from Aaron's in Bolingbrook IL for about 8 years now. From Day one Aaron's have treated me like I was family. It wasn't all about me purchasing something from the store. They really wanted people like me who have challenging credit or not enough money for a downpayment to experience having some beautiful Furniture, sleeping in a bed of your choice. And if you're still going to the laundromat you might as well take what your spending on washing a month and invest in a washing machines and dryer from Aaron's. You could own it within 12 months. It's all up to us to take advantage of all the blessings that Aaron's have waiting for us. And a wonderful staff of people who is waiting to serve you!

Me and my wife have been renting for a couple years now, and let me tell you we have been treated absolutely great. We live in Oakland M.D. The store manager Nick is FANTASTIC. He makes sure we have whatever we need, fixes any issues immediately, never bullies us or gets on us about our payments which we always pay regardless if we're slightly late or not. If he does not have what we're looking for he gets it and makes sure it's in top quality. Me and my wife are grateful of this because I've been battling cancer for 8 years now so knowing a great Store manager like Nick is working there, taking care of people like us and being fair this guy deserves a massive raise.

I leased my 55 inch Samsung TV back in July of 2017, and it's been nothing shy of great. However, the only concern I have is not being able to look online and see how much longer, or how much I owe on my lease. I've called the store on two separate occasions to find out my balance on the account and what the early buyout would be. I was told two completely different amounts along with early buyout amounts. It would make it easier for me as a customer to look online and see how much longer I have on my account. Other than that I'm happy with the product, but I don't think I will do business with Aaron's again.

I went to Aaron's and bought a laptop on payments and had to take back because it was password protected. So was given another one. While still under warranty the hard drive went in it so laptop company sent me a new hard drive at no cost to me and all I had to do was put new hard drive in and send the old hard drive back to the company. I have since paid off the laptop and have no other problems with it. Yes I have paid 3 times what it was worth but I was able to improve my credit. So was worth it in my book. The Aaron's store in Punxsutawney, PA has an amazing staff and my family and I have been getting stuff at Aaron's for years and haven't had any problems.

Over a 15 year span, I have been in situations where I NEEDED to rent to own a few things. I've used two different Aaron's due to moving twice. Altoona, P.A. and Indiana P.A. Both agreements went as agreed, no issues at either location. Upon reading reviews, I felt compelled to add my own experiences. The plan is actually pretty black and white. My credit sucked at the time, they gave me the items, let me choose when to pay each month and the transactions were smooth. That's basically it. You pay as agreed and you are fine. They report at the end of your agreement and it will boost your credit score. Literally all you have to do is pay on time.

I got a Samsung washer and dryer from Aaron's. Been paying on it for about a year now. I get a call today telling me my payment is 4 days late after they claimed to had given me a courtesy call before my due date. Which I did not receive. Then the attitude starts which made me give an attitude right back. Long story short, they sent someone to my home to take the washer and dryer because I had an attitude on the phone. Then I made the payment and was told they will bring it back at their convenience. Never again will I ever go to Aaron's for anything knowing they have such terrible customer service

I was buying a bed and washer and dryer. My payment was suppose to be the 2nd Saturday of the month. They told me as long as I came in and paid they wouldn't use my debit card. The 2nd Friday I got a card alert on my phone from Aaron's. I was blindsided, OK no big deal. The next month they tried to take it two weeks early but I have already cancelled my card. I'll never do business with Aaron's again.

We've been buying items from Aaron's since 2013, bedroom set and 2 couches. All paid off. We got it from the Tempe branch and they were amazing. I'd give them 5 stars. When we were short with our finances they were understanding and that's why we were a repeat customer with them. We moved to Phoenix and got washer and dryer from the Glendale branch November of 2017. I was late in paying in October of 2018 because I had a miscarriage and loss of blood so obviously I had to take time off work. My due date is every 15th, come October 22nd they sent a truck in front of our house. I went out and told them my situation and the manager wanted me to come to the store. I was still feeling weak and told about it but he said I really need to come to the store.

From the moment I walked in; Mr. ** was courtesy his main goal. To give me all information on items. I am a returned customer. Throughout the years have purchased several items from this location on Military Dr. Looking forward to purchasing more as I pay my bed/mattress in full. The delivery men were excellent. Neat, friendly... and fast at their job. Thank you Aaron's for your business and your awesome employees. Good Blessings.

I order a fridge online. Waiting for a phone call to schedule a delivery day and time. It got to the point that I had to call the store and schedule a delivery day. To boot I found out that the product I order was sitting the the store for a couple days. The manager asked a few verification questions no big deal. When I asked why I to verify a phone that wasn't even on the agreement I got laughed at, order cancelled and hung up on. If I worked for corporate and I got word of this treatment from a store towards the customer all employees would be finding a new job. Why would they be finding a new job because I would be shutting down the store. NO, NO customer should getting this treatment. But then again I've noticed by reading the reviews that it's a nationwide problem with Aaron's stores treating customer so horribly. Extremely disappointed with the customer service on all levels. My next step is contacting the Attorney General's Office in Atlanta Georgia.

I got a TV and had to move to an area that Aarons was not in delivery area so when I moved they never delivered my TV and when I moved back to Florida they told me I can't get credit for the TV and they would not put the payment on our refrigerator we got from them. I only owed one month on the TV and they say that they will add our old payments. What's up with that?

So over the years I've purchased and paid off about 17 accounts with Aaron's. I loved the opportunity to pay for things as I went along and not have to fork out a large amount of money. I've always been a supporter of Aaron's until today. I now have someone calling me threatening me with criminal prosecution over what is supposedly "late fees". This place "TCA services" gave me a case number and the phone number to Aaron's retention department. Although Aaron's has nothing on file for me, this company states that Aaron's sent them the file, charged off the balance and that's why they are unable to locate anything by the case number, social security number, or my name. I'm disappointed after all the money I've spent... and almost 11 years later, this is what comes of it.

Normally I wouldn’t say anything but we have had THE WORST service from Aaron’s furniture. We went last Monday and signed up for a brand new washer & dryer, they brought them Thursday and the dryer didn’t work. They took them back and said they’d bring ANOTHER brand new set, we had to wait until TODAY for them to bring them and again plug the dryer in and boom fried it from them not wiring it right.

Horrible customer service, and poor professionalism.. I originally ordered a Dining Table and Living Room Couch. They had NO Problem taking my money, even though they needed to order it. I waited a whole Week, then I receive a phone call from a female assistant a week later who stated, "The Table Came In, But the Couch Didn't". I ask her if she can call other stores if they had a new couch, a few minutes later she called me and said, "You're in Luck, I Found You a couch, We had one in the store, I just didn't see it".. Lies Lies Lies! She was trying to pass off the store display couch as a new couch, and never told us.. When the guys came to deliver the Table and Couch, they said they couldn't deliver the couch because it didn't fit, only the table.. When I asked:

My great grandmother, and I have been renting from the store for a few years now. Currently we are renting a fridge, and a laptop from them. We had to pay for surgery on one of our dogs recently. My great grandmother is on workman's comp, and I just lost my job. They have been notified of this, and yet call nearly seven times a day every day of the week. My great grandmother told them that as of right now she can possibly do $70 to try to stave them off, yet they refuse. Then they say we are four months behind, and say we owe them over $400, and are trying to get us to take in the laptop until we can pay it. Which will be difficult if we do for like we told them she is on workman's comp, and I no longer have a job. If we take the laptop in, and they demand for the password to the laptop I will see legal action for all of my information is on there, and if they get into it my identity could possibly be stolen.

March 2017 I picked a TV in the rent to own at Aaron Bros. For 2 years I was my payments were paid through my bank. I was never late. I made my last payment March 2019. In June my TV began experiencing technical problems i.e. would not connect to the internet. Turning off when I used the volume button or changed channels. I called Aaron Bros. and was told my TV was over the 60 day warranty but they would come out and have a look. I spent all day waiting and they never came. I am so devastated by the experience. This was not my first time using Aaron Bros. but is my last. I now have paid for an 800.00 dollar lemon. Thanks very much.

My experience with this people are the worst. First they sold me a new Whirlpool washing machine set, washer and dryer, due to the cheap water supply line that Aarons install. Both water supply line broke, causing a flooding in my house, and damaged the carpet. Then after several attempts to fix my Whirlpool washing machine due to the water damaged, they took the washing machine to fix it. So far has been over 1 month since then and still my washing machine are seating at the store, due in nothing. I went to the store personally yesterday Friday the 14th, and still nothing. Their service sucks, and I do not recommend this company to anybody. Pocatello Idaho Branch. -- Carlos **.

When entering into a contract or lease, the seller and the buyer must agree to certain terms at signing. If either party does not satisfy their agreement the other party has legal recourse. My local store is closing. The closest stores near me are almost 100 miles away. At the time of signing and every payment since I go to the store and pay cash. I get a call today 6/12/2019 that I have to pay online, money order or travel to another store to pay. This is a violation of the lease agreement. The history of my payments since I've paid off three leases in the past is cash in person.

I started renting my love seat and couch from Aaron's last year, and it was brand new, straight out the box just like I wanted it because I intended to keep it. Since I get disability they decided that they would charge my card on the 3rd of each month instead of the first of the month. This company was doing so good by sticking to their word and only hitting my card once a month. I have a problem with connecting my check card to these companies because they have a tendency to hit a person's card at any given time no matter what the agreement may be. And in doing the payment on the 3rd of each month was so much easier and accommodating for me.

Let me start by saying I've been a customer for 10+ years and have paid off several accounts totaling thousands of dollars. Little over a year ago I went to get a computer+monitor from them and the store I normally go to didn't have the item I was looking for so they found my item at a another location. So I traveled to this other location and picked it up and my 12 month agreement was typed up on the spot at this other store and I signed it and took my computer home. The agreement was to be sent to my local store where I normally pay my payments.

I needed a new bedroom suite! I have already purchased a living room suite and a bedroom suite through Aarons, paid them off and wanted to get myself a new bedroom suite since I have my daughter mine. Last week I Went to Aarons, found a bedroom suite I really wanted and paid $270 down and I plan to pay the account off in 6 months, same as cash. The Lady set up delivery for the morning of May 24 which is a Friday. Which also happens to be my daughters 6th birthday.

Where do I begin. We are renting from the Aaron's in Newport, NC. We have been for over a year. Right after hurricane Florence, the golf course I had been working at closed down. I since found other work, but it was for less than I was making. Anyway, this put a strain on finances. Aaron's was notified of this. Since this time, we get phone call a minimum of six times a day. Now the visits to our residence starts. And this is the part that really ticked me off.

Recently over a 5 month period, Aaron's made at least 3 attempts to charge my debit card unauthorized. Fortunately, I keep my debit card locked. When I called Aaron's about the unauthorized transactions, I was told my debit card was accidentally put on file for auto payments. If that were true, wouldn't the unauthorized transactions have been consistent and every 2 weeks based on payment due dates instead of random and inconsistent? When I asked for Aaron's corporate phone number to file a complaint, the manager told me he didn't know what it was. I told him I would hold while he looked up the phone number. He said he was busy with a customer and hung up on me. What the heck is really going on at Aaron's! People! Don't trust these crooks and liars!

Updated on 05/30/2019: I have wrote to myexperience@aarons.com however I never get a response. I have sent two e-mail and even called the 1-800 number with no luck in getting anyone to help. It has been 3 days since my e-mail and still nothing happening. I have even tried the corporate number to talk to someone about the issue I have been having. I have left messages and never heard back from anyone. I would stay away from this company. When you place an order they cancel your order cause the manager don't want to do business. I have tried to get to speak to someone in corporate or upper management. I get no response, stay away from this company. I guess I'm going to have to shop around and find someone has what I need. Thanks.

I rented a few items back in February from Aaron’s. Called in once to do a payment plan to split up my payments due to personal issues which wasn’t a issue. I had a brief conversation with the store manager while he was taking my payment and had mentioned that I was at work which was something I didn’t have when I originally signed up for my contracts. He asked me questions about my job and as a general conversation I told him. I was 1 day late on making a payment and next thing I know they're at my door. I was not home at the time so they went to my place of employment and harassed the people working in the store telling them on camera that they were going to go to every establishment until they found me.

I went into the Mississauga store to purchase a laptop. They sold me one that is perfect... but the one that was on display is the one they're giving me because... A PIECE BROKE OFF (because of the way they secured it). The sales person and I were trying to put it in different positions ('cause it says you can) and it broke. 2 days go by no one says anything or calls. And now I have to take the broken one. No discount. Not sure if I want this. Didn't break it on purpose and how do I know it wasn't almost ready to break off, why should I be penalized. And this is my first purchase. Don't think I'll be doing business with them anymore after this is paid off. And if I hadn't ve called, what would be happening? They just wait until after the holiday and then call me. So not happy with this purchase. So now they are finally doing references calls and may get to take it home today. THE BROKEN ONE. :(

Updated on 06/26/2019: Last month I did a complaint about the payment of my recliners and the lease of my recliners. I have not receive any messages from any regional manager, which that is the person I would like to talk about my situation with Aaron's. I would like a call or phone number so I talk regional manager.

I am beyond disappointed with this location (Auburn, WA) and how their professionalism and integrity has gone downhill recently. I paid off an account with them in March. I had no issues at that time and was happy with the items I purchased, so I decided to go back to them for a new living room set. I placed my order online and a few days later they called to set up delivery. So far so good. They showed up on the day of delivery. I was immediately a bit annoyed because they informed me they forget to grab the couch legs and would have to come back later. This was a bit of an inconvenience as I had somewhere to be. As they are bringing in my couches, I am noticing they do not look new. I go to inspect the loveseat and notice 3 dark stains, (almost like grease or maybe a burn) on the loveseat. Inside the largest black stain is a hole that looks like a cigarette burn. I immediately show the delivery guys and they call the store.

This is my first time using Aaron's or any place like it but after a breakup with a live in partner I wanted to start all over again so I trashed all of my old furniture that reminded me of them. I was referred to Aaron's by a co-worker and decided to try it. I ordered furniture from them online and so began my problems. Generally I won't do business with a company at the first sight of unprofessionalism but I continued. After the order was placed I was told I'd get a call from my local store in about a week when my furniture came in.

I have been a customer for 10-12 years! Have paid off 10 accounts and never have I returned an item! Just recently we got behind due to unforeseen circumstances. We received a letter in the mail stating that if we brought the letter into our store that they would be willing to work with us so that we could keep our items! The manager of the store didn’t care what the letter said and told us we either pay or bring the items back! Oh and the harassment that comes from the employees when you miss a payment is crazy! They come to your house every day, sometimes twice a day on top of the phone calls! You have lost a long time loyal customer!