Aaron Rents

I was really upset first but with the wrong person. I would like to apologize to the Manager Lenny at the Lakeshore location. He has done nothing but been kind to me. I appreciate it. Excellent delivery people!

Needed a new mower in a pinch and credit wasn't high enough to cover the cost of a new one. Was able to apply here and get a brand new one delivered to be within a couple days. After 6 months I had an issue with the mower and they sent someone out the next day to my house and he fixed it. I just paid it off yesterday and couldn't be happier. The customer service was great and I would recommend it to anyone. Yes, payments may be high and you'll end up paying way more, but it's to be expected. Appreciate it!

Store #c1673 was amazing to work with. Terry was able to provide amazing guidance on how the lease works and when the product will arrive. They are very patient and would love to help the next person!

Hi my name is Lorie. I have rented several items through Aaron's through the years but I just recently rented a Samsung French door refrigerator!! When I first rented it I was satisfied. I ran the water line for the water and ice. It would fill the filter but it would not work coming out the front! I contacted Aaron's in Southbend Indiana. They sent two guys out to check it or replace it. Well they decided the filter wasn’t any good so they told me they ordered a filter! Well 3 weeks went by still no filter. Rich told me that they would have to send out a professional! Two weeks went by I called again they said they didn’t have any professional in my area!! So they were gonna exchange it!!

I've been with Aaron's 20+ years. I had an emergency this month so I called to see if I could work something out. Well the manager said I didnt qualify for extension and basically told me either make the payment or turn in the tv. I am like wow so they havent tried to resolve this or anything. They use to great to do business with but now I wouldnt use them if they begged me. Matter fact the way they're running people they wont stay around long. I've seen it before. I'll pay the extra 10 or 15 dollars and go to rent a center. Never again aaron's. You suck and hope all falls apart for you.

I called two weeks ago and reported that the Zero turn was not cutting properly and was informed that tractor would be picked up the next day. Called the next day and discussed with Dave the store manager and he told me he would get the service company out quickly. The Zero turn has been sitting for two weeks. The Springfield Ohio office called me today for payment. I told Jeff, I’m not paying next month rent until this issue is resolved and Jeff proceed to tell me, That the Zero turn is expensive for them to repair and it would be My responsible to repair any damages, and said sounds like I’ve hit something and that my club membership doesn’t cover. I gave him a piece of my mind and told him nobody has looked at the zero turn and I’m telling you to come and get the tractor. Consumers beware of promises and misleading comments from stores.

Aaron's sold us furniture (sofas, tables, chairs, lamps). They arrived on time when scheduled to deliver, but that was the only time. After attempting to address two small issues, after three appointments (one where the wrongs parts were brought and after the 10am-3pm scheduled timeframe, another appointment where they never showed up at all, and the last one where they barely made it to us by 3pm but, again, had the wrong parts), we finally gave up. They're courteous, but they don't ever follow-up on time or, even if they were to, they seem incapable of getting together a few simple parts. Now, a week after our request to return this furniture, they have yet to address this when they said they would. Don't trust Aaron's furniture/appliances. They're nice but VERY incapable of doing the right thing. I will not consider Aaron's again (headquarters based in Georgia) after this very unpleasant experience. BUYER BEWARE of Aaron's.

Updated on 09/18/2020: Well I had already wrote a review about Aaron's cause I heard them talking crap about me. Then I get the message from them wanting to know which store and a copy of the review and a way to get in touch with me. I thought, "Wow they are taking this seriously. That's great." But I never heard back from them. It was on August 27 and that's not very long but it shouldn't take very long. They responded to the complaint fast enough.

One of the employees from your Stone Mountain location stole my debit card info and decided to make an unauthorized charge to my account today!!!! So furious, feel so violated right now!!!! Will never do business with these people again!!!!

I paid off my LG Oled TV on March 18, 2020 and my TV developed a green spot in the middle of the screen. I am a Aarons Club member and I called the store and they picked it up and gave me a loaner tv that was a very inferior model tv. After about two months, the tv was returned and it was still not fixed and they did not give me my remote back. I have purchased a lot of items from Aarons and I am so disappointed in their service and their failure to repair or replace my television. My home store recently closed and I am not sure what I need to do yo get my TV fixed. My Aarons Club membership claims that my product is covered for one year after it is paid off. I would appreciate it if Aarons would contact me and let me know what they can do to fix my TV. If Aarons fails to fix my tv, I can honestly say that the Aarons Club membership is useless and I should be refunded the money I have paid every month for this useless service.