Aaron Rents

So we just moved into a new apt. Didn't have anything. So we went to Aaron Rent to Own. Now we have creepy disgusting bed bugs. I know there are pending lawsuits which we plan to look into. I refuse to pay for this mess they created.

Aaron's rent a center Fayette, AL - I had leased a washer and dryer for a few months till I could get something else. I made my payments of the first which was for the full month. I had them pick up the washer and dryer on the 15 which was only half a month. I asked for a refund of half the month. They claim they do not do that. Yet when I go over the contract there is nothing noted in that respect and although it's only 20 dollars. I think they should either fix the contract to state once a month is paid no refunds. Have their representatives state so and refund the money. I contacted them and they said they do not do refunds.

So Aaron Rents sold me a TV under contract saying it was a 55 inch TV. Well it’s paid off and needs repair. Well looked up the model number for parts and it’s only a 49inch TV. They ripped me off for over 600$ so I will be contacting a lawyer and suing the ** out of them!!!

They charged me a late fee (wasn't even close to being late) and was told "but this month we didn't." I was told I would be taken care of for the next bill because they made a mistake and instead they charged me again then have me an attitude when confronted the following month. I started the process with the Attorney General Office, now waiting to hear back. Excited to get Justice for the theft and the attitude.

I left rac because I personally felt uncomfortable with their aggressive tactics with customers when a bill is not even owed yet. I decided to try Aaron and I could not be happier! They have excellent customer service and always willing to work with customers! I even referred my daughter to them and heard nothing but great things from her about her experience! I can only surmise these bad reviews do not reflect on our Ukiah Aaron because they are amazing! I have paid off a 70 inch smart tv, a ps4, washer and dryer, All in one hp pc and am now working on a brand new mattress as well as a beautiful recliner. All in 3 years! I should also mention they have quality merchandise which is something I can not say for RAC. So give the Ukiah Aaron a try, you won't be disappointed!

So my wife and I started the rent to own from Aaron’s for a tv and we have always paid when we said we would. I told someone on the 4th I would send in a money order so that there were no foul ups with my bank account (like in the past) and they would have their money. Tonight on the 9th a repossession guy showed up wearing leather like gloves like he was expecting trouble or something telling me that if I had done what I said I did he wouldn’t be there saying the mail system doesn’t mess up like that we would have had it already. Then when I told him that I was going to go down and fix the issue tomorrow he told me it was no good. He needed either money right now or he needed the tv and I told him, “No this is ridiculous. It’s 8:30 at night.” He’s now woken up my children and he has the gall to sit there and insult me telling me I have a guilty conscience on my own doorstep.

After all these years, Aaron Rents is STILL NOT worried about customer service. The rep called me on the 3rd and agreed to change my date to the 5th. He was very pleasant. On the 5th I tried logging in and it said that it would send me password and it never did. So on today, instead of the representative calling me, he called all my relatives. I was working and would of called once I had gotten off. I called him and asked him and why not call me since I was the one needing to make the payment. He stated it is protocol to not call the consumer, just the relatives.

Very happy with Aaron. Love my 60 inch 4k HDR LG TV... Love my LG 4k HDR blue ray player. A made me very happy. Gave me a great monthly payment. Love my TV stand. Love my huge sofa. Josh take care of me. When the huge sofa had to be fix Aaron sent the repairman in 2 days. Very happy with Aaron. I tell all my friends to come here.

I rented to own an Amana washer. It's paid off. Several months ago it began making a horrid noise - wouldn't spin or agitate. I called the store and after troubleshooting over the phone I was told to contact the factory because it was probably covered under factory warranty. Try again - I was told it wasn't and go to the point of purchase. This is totally ridiculous.

I have been a loyal customer for 18 months. The employees I have been dealing with are Extremely Unprofessional! I have been lied to on numerous occasions. The employees including the Manager have told me lies to get me to rent merchandise and after signing rental agreements they say "I never told you that". One person tells you one thing and someone else says different. I had an issue with a TV in which the screen would turn white after being on for so long. I reported this and they were supposed to pick it up and bring me a new TV... After numerous calls and over a month lapsed they finally showed up and again brought the wrong TV I was wanting. They charged me for another month and added late fees on a TV that didn't work. They waited a month to switch them so they could charge me for an additional month.

I returned my item [TV] that I had just watched, I put towel over it, I went back to store, the manager plugged it in and said it's not working and I have to pay full price. She called me a liar, extremely rude. I asked how it worked 30 minutes before I turned it in. I told her I'm not paying for it. She ran my credit card and charged me for a month, I turned the product in 2 days before it was due. She refused to credit me back. I left it there and advised her not to use my credit card. The store employee were rude, made smart remarks, manager called me a liar and she stated she will run my credit card every month, till it's paid off.

We bought a refrigerator from them and had no problems so when we paid it off we decided to purchase a TV Blu-ray player and entertainment center. After about 4 months the TV went to a blue screen and no longer worked. We contacted them and were told that we needed to bring it in. When we did the girl working there began examining the TV and pushing on the screen very hard with her thumbs. She said that the screen was damaged and we did it which was not true. They refused to even have the tv looked at. To make a long story short I just bought a new TV. Then at about 9 months the Blu-ray player started acting up and again they blamed us. Also they kept getting the payment date wrong and calling asking for payment two weeks before the due date.

I leased something online on March 30 at 1:11 a.m from the Log Cabin store in Macon Ga. I was approved. I later that day got a call to verify my information. Which I was kinda of puzzled by since it was the same information I sent to on the application but I complied anyway. Then I was told I had to bring all this information to the store. Which this kind of defeats the purpose of doing an online purchase. If I wanted to do all that I would have just went to the store in the beginning. I feel like they bullied me because they was like, “I ordered your merchandise and it's in the store right now. And if you don't come in today we won’t be able to deliver it until Monday.” So I informed them that I would not be able to get there because I had to work. And ask if it was okay for me to send someone else with the information. They told me, “Yes. If it was there by that day I could get my order.”

I rented a stackable washer and dryer from the Lower Burrell, PA store. I asked that it be picked up because I no longer needed it due to moving at the end of this month (March 2018). The manager conveniently “forgot” to put me on the schedule, but assured me that they would pick it up between 3pm-7pm on 3/30/18. Well, that time frame came and went without a single call from Aaron’s apologizing for being late. I called several times to find out if they were coming, and was told they’d be there by 7:30. Surprise! They didn’t. I called and was told they would be finishing up with someone else and would head out to me as soon as they were done. I was told this several times, and I honestly didn’t want to wait any longer, it was almost 8 pm by then.

Since when has it ever been ok to call a customer's residence and threaten that you're going to take legal action on my account for being 12 days past due and when confronting the store about it on a recorded line he admits he said he didn't want to have to take legal action if I don't pay today and offered to make my payment for me, this is incredibly illegal!

I am very disappointed with Aarons. When I purchase my products from Aaron's I was satisfied until the money came up. I was satisfied with my product until half the month was up then they tried to get more money out of me. It was not what we discussed and they hit it in the paperwork. They tried to convince me that I had something that I did not have. And then when I dropped them, they sent me paperwork in the mail that I did not get when I started my service with them. I had a really horrible experience with Aaron, and I will never use their service again.

Candy ** who is the account manager at a Spartanburg store on McCravy ave was extremely rude. She gave me false information regarding my account then took money off of my debit card that was not discussed. When we spoke and I told her that's not what we discussed she said "If you don't like the way I do my job call my general manager" then proceeded to hang up. I called the store back to finally speak to the GM who fixed the problem. My complaint is regarding the way Candy handled my problem. If she is going to do customer service she needs more training and does not to be the manager if that's how she is going to handle a customer.

Went into our local Aaron's today to make a payment. I was only able to provide them with so much money. They told me that they needed more than what I had. They refused to take the money I had and walked away from us. Once I get the items I have paid off I believe I'm not going to rent from Aaron's ever again.

I am renting a bedroom suite which took Aaron's about 2 months to deliver. I have received nothing but lies from day one. My better self told me not to rent from them, but because I am on disability and very sickly I really had no other choice. I have made my payments every month so far. I made an agreement to pay on the 3rd of every month as this is when I receive my payments. Yet they begin blowing up my phone on the 2nd telling me my payment is due. I was transferred to the manager Nikki who is very rude and nasty. Because my payment THIS time was scheduled to come on the 2nd (due to the 3rd being a Saturday) she tells me well you're on disability and you got paid today! Um, excuse me Miss? She knows none of my circumstances or HOW I even receive my money monthly for her to even say this to me. This happened this month.

I never rented from Aaron's, but my roommate had rented a PlayStation 4 from them. He decided to return it and upon them arriving to pick it up I asked if they erase the data. The next day I found $175 of charges to the PlayStation store. They never erased my data and let someone else go on a shopping spree on my card.

Too many to list. But stay away from Laurinburg store. I have 4 agreements with these people. Have paid way over fair market value and they are unreal. They break the law by harassing you and your family, then lie about we wrote down we only called once. Really? Once every minute more like it. They block the calls call private and use different numbers listed. So they may write down they called once but really they call numerous times a hour. I got over 20 in one day when they were told I was out of town. I've tried to make a payment on the 14th to catch up my account only to be told, "No. We're not gonna accept it," cause the next day they wanted a full month. These people are horrible. Jessie ** and the rest. Stay far away from this store.

I had rented a stereo. Never missed a payment. I’ve rented with Aarons before. And after paying off my items it they reported it to credit bureaus. This time they didn’t. It’s been over a month since I’ve paid off my item. And they are very rude when call and talk to them regarding the issue. I will never rent from them ever. I’m very disappointed and will tell everyone not to rent from Aaron.

I rented a mattress with Aaron's. I have always paid on time and was never late with the payments. I was told in the beginning if there was ever a problem that the mattress came with a warranty and they would simply switch it out. When I went in to the store last time to make a payment I told the employee that the mattress was bowing and developing sinkholes in the middle and I wanted someone to come and take a look. That's when the trouble started.

This review is not for me in writing it for what Aaron Rents did to my mother. She is 81years old. The store in Camden SC sold her a washer that only worked about four times. She called the store and a young man came out and told her it was the sensor and told her she needed to keep pressing the starter button to get it started. This happen twice. She paid them cash for this washer 700.00 dollars and when you look up the washer it only sold for brand new 289.00. Now you tell me that's not a ripoff. This washer was no good when they sold it to her. I sure hope that no one else has been taken advantage of in this manner.

The two main people there were very helpful each time we visited the store, and when they delivered the furniture. The one guy even found a larger tv, older, but larger, for the same price. We were very happy with our experience there.

Where do I begin?!? Just like everyone else I'm a hard working single mother that was scammed by Aaron's. I purchased a TV and bed, dresser and washer from them. 3 years later TV and bed is gone. Washer gone in 9 months and my dresser drawers broke 2 weeks later. I only made 3 payments on the TV and bed and bought the products outright... They broke and died. The Aaron's store manager told me that the TVs are not made to last years. They go by hours. I don't know what kind of idiot he thinks I am. The bed I bought for my daughter also broke and I was told someone will come and fix it, 3 years later nobody has showed up even after telling them the bed was broke.

I am not happy with your company at all and will never do business there again. 4 months ago I called the store I have been dealing with for a couple years ago and told them I needed a controller for my ps4 and never got it. l went out and bought a new tv and called the store to return the tv I have been renting since they already took the money out of my account. I can't get my $50 back. I was told I would have a credit. Well you can't treat customers like **. Everything I have rented had been paid off. Never again.

Renter beware. I contracted with this location for a corporate lease. The account was set up on auto payment. I called three days prior to my billing date to schedule a pick up because my contract at the hospital ended early. I was told that I’d be refunded the portion not used. I reminded them the contract states specifically that I wouldn’t be refunded and asked to billed only for the days used. They said they must bill for the entire month but assured me that I’d be refunded anyway. Two weeks after the account was closed, I called and asked about the refund. I was told that they don’t refund money and I should have asked to speak with someone else because they could have only charged me for the days used instead of the full month. They have three weeks of rental for free. I’ll take my business elsewhere the next time I need corporate rental in Tacoma.

I called in to lease a used TV. Since I already have an account for furniture they did everything on the phone. When I came home on Saturday (they dropped it off while I was at work, So the delivery guys told my girlfriend to sign the contract for me) When I hooked the tv up the screen was damaged and had no picture at all. They were not open again until Monday. When I spoke with the store they informed me that they tested it at the store and that I could return the TV. I have bought several TVs and furniture in the past and I’m not paying for a damage tv that I never got any use out of. Honestly I am thinking about lodging a formal complaint and if the store does not come get the TV and get rid of the lease agreement that I did not even sign I am going to get a lawyer.

I initially leased a Refrigerator, Washer, and Dryer. I made the required monthly (or sometimes bi-monthly) payments. I was told NUMEROUS times that if I returned something that I would be given credit for payments made towards something else. Well, my children all graduated and moved out. My wife and I moved into a small 1 bedroom apartment that came with a washer/dryer/fridge already installed. They refused to remove their items so I was left with no choice but to return all three to AARON'S.