Aaron Rents Reviews

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About Aaron Rents

Aaron's, Inc. (NYSE: AAN), a national leader in the sales and lease ownership and specialty retailing of residential and office furniture, consumer electronics, home appliances and accessories, has more than 1,800 Company-operated and franchised stores in 48 states and Canada.

Founded in 1955 by entrepreneur R. Charles Loudermilk Sr. and headquartered in Atlanta, Aaron's has been publicly traded since 1982.

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Aaron Rents Reviews

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    How do I know I can trust these reviews about Aaron's Inc.?
    • 4,646,190 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5
    Customer ServicePrice

    Reviewed March 6, 2025

    We needed to rent a refrigerator. Too many establishments require you to provide them information, listen to useless bots or jump through hoops before they answer your questions. That is if you don't have to leave a number for a call back. I was very frustrated after trying 4 or 5 of those. Aaron's handled it all over the phone and scheduled us for next day service. Phil couldn't have been nicer or more helpful, and got us a larger fridge at a good price. Aaron's will be my go to guys when ever we need rentals.

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    Aaron Rents
    Response from Aaron Rents

    Hey M, Thank you for your friendship, your business, and the opportunity to serve you.

    Staff

    Reviewed Dec. 7, 2024

    My name is Luis **. I am a forever live customer with the Aaron’s furniture store located here in Orlando Florida off of Semoran Boulevard. I like to congratulate the entire staff in the store at Semoran. Myra and Leticia and Noel are very compassionate and demonstrate due diligence for their customers. Leticia went above and beyond and delivered my speaker to my house. This is something she did not have to do. I am forever grateful.

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    Aaron Rents
    Response from Aaron Rents

    Hi Luis, Thank you for your business. It is our pleasure to work with you.

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      Verified purchase
      Customer ServiceContract & TermsPricePunctuality & SpeedStaff

      Reviewed Nov. 28, 2024

      Aarons is the best. The people are so nice and friendly and they will answer any questions you have and reply fast. The product are great and for the price you sure can't beat them and they are affordable. Me and my husband is on a budget and that helps us out a whole lot. I've bought a couch and recent purchase a washing machine. They both was great purchases. HOWARD **. Lease Agreement # **.

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      Aaron Rents
      Response from Aaron Rents

      Hey Jennifer, Thank you for giving us the opportunity to serve you.

      Staff

      Reviewed Oct. 19, 2024

      Sal, at Aarons in Athens, Tx was amazing. He took care of me and my needs way beyond my expectations and made multiple suggestions I had not even considered!! He was a true blessing on a day that started out badly, as our dryer went out. Then, on top of everything else, he stepped up further and delivered it the same day and made sure all was working before leaving. And his assistant was amazing, too!! All were super knowledgeable and so very courteous and helpful!! Jessica, in the office, was also super courteous and knowledgeable!! This entire experience was so very worthwhile!! I wished I’d have used them before and I guarantee I will continue to do so and I highly recommend them to anyone with needs!! I’d give them more than five stars if I could!!

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      Aaron Rents
      Response from Aaron Rents

      Hey Chad, Thank you for your friendship, your business, and the opportunity to serve you.

      Staff

      Reviewed May 3, 2024

      I been coming to Aaron's since 2011 and it’s 2024. I would say great quality my whole entire house has all aarons furniture in it and electronics. The two gentleman just delivered my sectional and I love it. They was very polite and respectful people. I will be purchasing the rest of my bedroom set pieces once I get my tv and sectional paid off in the living room. Thanks for being a great company.

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      Aaron Rents
      Response from Aaron Rents

      Hey Debra, Thank you for your friendship, your business, and the opportunity to serve you.

      Customer ServiceStaff

      Reviewed April 4, 2025

      They gave me personal financial debt information to a minor over the phone even after the minor told them I was not even available to talk to them. So the employee decided to tell the minor I was behind on payments

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      Aaron Rents
      Response from Aaron Rents

      HI Chelsey, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number along with a copy of this review? Look forward to hearing from you!

      Customer ServiceStaff

      Reviewed March 29, 2025

      I had horrible customer service today with with Sharonda…. She used an unprofessional tone with me,,, she was rude and sarcastic. Very unprofessional and unappreciative of my loyal customer service. She was loud and arrogant.

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      Aaron Rents
      Response from Aaron Rents

      Hi Rosemary, We are sorry to hear that you feel this way. Would love to hear more about why. Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number along with a copy of this review? Look forward to hearing from you! Thanks

      Resolution In Progress
      Staff

      Reviewed March 25, 2025

      Jacob is great. He always makes sure we happy with the set up. We been with Aaron’s last 5 years. Always been great service. We paid our wash dryer off. They still fix it for us. We also got a couch from them. Paid it off.

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      Aaron Rents
      Response from Aaron Rents

      Hi Trish, Thank you for your business. It is our pleasure to work with you.

      Customer Service

      Reviewed March 24, 2025

      I rented to own a new out of the box refrigerator and never missed a payment and paid it off. I went in to rent another item and told I wasn't able to use my .01 and pay as you go that was sent to me in the mail even though I just paid an item off. So I didn't rent another item from them. Two weeks later my new fridge starts to make noise and I was told the fridge had a one year warranty (of course) and now I'm stuck trying to figure out what's wrong or get another one. I was told to call a Gm and see if he can do anything but I can see that's probably not gonna help. Beware of this place. My last fridge lasted over 15 years.

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      Aaron Rents
      Response from Aaron Rents

      Hi Cowboy, We are sorry to hear this happened. You would have a warranty with Aarons until 60 days after the final payment. After that time, you are responsible for repairs/service on your item.

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      Verified purchase

      Reviewed March 23, 2025

      I bought the Arodna 5-piece bed set a year ago. On delivery, the team broke the dresser mirror. Today, after a year of creaky beds and shift headboards I decided to take the bed apart and found the frame was never screwed in properly. The headboard was misaligned on the frame. To top it off? The day they delivered my bed set, the team called an unaffiliated friend to chat outside my apartment for 15 minutes. The experience has been unsettling.

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      Aaron Rents
      Response from Aaron Rents

      Hi TyRique, We appreciate you bringing this to our attention as this is not the experience we would have expected you to have had. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number along with a copy of this review? Look forward to hearing from you!

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      Aaron Rents Company Information

      Company Name:
      Aaron's Inc.
      Company Type:
      Public
      Ticker Symbol:
      AAN
      Year Founded:
      1955
      Formerly Named:
      Aarons
      Address:
      400 Galleria Pkwy
      City:
      Atlanta
      State/Province:
      GA
      Postal Code:
      30339
      Country:
      United States
      Website:
      www.aarons.com