Aaron Rents Reviews

Patrick came to my door at 9:09 pm demanding a payment as if I owed him personally, when I told him I would pay Thursday, he said that’s not gonna work and how he’s going to file charges if I don’t pay by tomorrow. First of all the tv these guys brought me has yellow stuff holding the back together so it’s clearly refurbished and broken but they never wanted to fix it when I complained initially so I’ve been stuck with the tv and I still paid every single time!

This is the first time that I need them to work with me and it’s ridiculous how they’re treating me! I just wanna pay this merch off and cut ties…a part of me just wants to let them come pick it up honestly because I’m already paying $1,000 for a 65-inch tv that’s only worth 300 max in Walmart (I’VE LOOKED AT THE EXACT ONE THERE) To threaten me to file charges is hilarious because by the time that’s done, I’ll already have made my past due payment. I will never do business with this company again and I would never advise anyone else to go through them either!

Time: 1:36 p.m.

Please be advised I’ve reached out with all the information you’re suggesting, to myexperience.com, your Corporate Office (Sandra), and also Chat message- about my inquiry concerning the Chambersburg, PA Store. This was done almost 6 days ago now… The Regional Mgr. was supposed to contact me within 24 hours; however we are at least 72 hours in the patiently wait room!

I don’t think the Agreement is no longer legal, as it was changed in the Store by Accounts Mgr., without the consent of the paying Customer! There’s a lot to be said there within itself! Because, I specifically made an Agreement via online DocuSign, with (2) separate Agreements… Immediately after the delivery I returned online to my Account to make a payment- because as I said I was interested in paying the Early Option as soon as possible!

This is where I instantly began to feel this furniture is possibly not new at all… No new smell, no boxes during delivery, no tags, no warranty tag… NOTHING BUT A SOFA AND CHAIR THAT, AARON HAS ASKED FOR $4000(+), for that smells like a musty Storage Room!! Are you serious? If YOU GUYS ARE SERIOUS, where is the SKU NUMBER for the merchandise? Because that isn’t visibly found anywhere either. This is critical information to your Customers- who can track the merchandise everywhere this furniture has landed- or perhaps landed from a failed Agreement Purchase!

I’m really no longer interested anymore- as today… Nobody seems to want to stick their neck out there to say, "YES, the furniture is new as we can provide proof," or… How about "NO, the furniture is NOT New- we apologize, we can get you what you’ve asked and agreed to purchase- and while we’re at it- WE CAN RETURN THE AGREEMENT BACK AS IT WAS, during your online signature!"

Why? I mean what’s going on here? What we have is a FAILURE TO COMMUNICATE! But PLEASE PLEASE… Arrange for pickup of the Jamal Sectional Sofa and Oversized Swivel Base Chair- ASAP! I’m going with someone I know who is not going to ignore a Customer concerns- as long as I have with Aaron! I genuinely think the people were nice! But perhaps it’s the failed System of your Name! I really don’t know… I really just want to move on!! Thank you! K. **

Company response 7/3/2023

Hi Kathy, We are sorry to hear you feel this way as this is not the experience we would have wanted you to have had. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number along with a copy of this review? Look forward to hearing from you! Thanks.

Original Review: I’ve dealt with Aaron over the years! Everyone of know that leasing can be quite expensive, if you don’t do EBO. I specifically mentioned as always- I have allergies, I will ONLY purchase brand new out of the box; otherwise, it’s a No Deal- I will purchase elsewhere! My local Store contact me and asked to order through them, as if I ordered online via 1800# it would take much longer to arrive (5-7) weeks… However, I would have to pay $200(+) in order to the process! Why, would I do that when Aaron has various very inexpensive start up promotions? Instead, I immediately ordered online anyway, because it made much sense! I made the order for (2) separate contracts- a sectional and matching barrel chair. I again asked during the confirmation of online order - making sure this is not pre used or sitting around the Store furniture!

The furniture purchase is $4000(+)… PLEASE DO NOT DELIVER ANYTHING OTHER THAN BRAND NEW! A very short while later, I was told the furniture will be here sooner than expected now… Okay… So instead of 5-7 weeks, it will be less than a week. Then I was told it may be a slight delay instead of Monday 10-5 window, it will be Wednesday (10-5) window for the pickup of the swap out only…. I was told by the Store they would keep me up to date as to when the Brand New Set that I really wanted will arrive! I replied that’s fine, just keep the pickup date for this swap out the same (Wednesday)…. The furniture arrived Wednesday without text or phone estimate time arrival- as they did previously… The swap was ready to go; and the guys started measuring for the walls… I was wondering why?

I was then told the sectional sofa and chair were on the truck after all! I thought wait a minute; I specifically advised the Store, that I didn’t want the set in the Store on display or that’s been sitting out… At this time I did not know if I was being hustled or not? I awaited the guys to bring it off the truck- however the furniture didn’t come off in boxes, instead wrapped in thin sheaths… Okay! No problem, I guess they discarded the boxes this time before getting here? It was until they left that I noticed the furniture has absolutely no newness in smell! In fact it smells as if it been sitting around outside of plastic wrappings or boxing for several months!

I immediately made phone call to the Store, to inquire how did the shipping arrive so soon? She said, yes it came in on Monday - it was in the back! I asked so this is new furniture from the box? She said yes, it was shipped from the warehouse! It’s just weird, that this furniture DO NOT smell or look quite out the box; plus my account is stating pending… Even on today! To add more questions around this Order- I made the order online- in (2) separate contracts to ensure the EBO would be very easy to do; as I can budget better etc… I then go to my account and the Agreements that I docusigned has been actually changed into (1) Agreement without my permission…? I replied I paid $25 down for each account- for the reason of keeping them separate… She said the money was applied on the new agreement(?)!

I asked why? I was told they thought this would be better for me! Excuse me… What??? So, I’m being told that the Account Manager, will change it back today… I thought the people were good… But I’m skeptical about is this Furniture Absolutely New… due to all the current discrepancies and the changing of the Agreements… Along with the account stating still pending- contact your Store to arrange Delivery??? Please TELL ME IF THIS FURNITURE NEW… SO I CAN MOVE FORWARD WITH PAYOFF?

They received automatic payments for six months for a product that was destroyed in a fire and the Aarons Club insurance protection failed to be applied. They just continued to call many times a day and even came to my house even though I told them I was sick. I walked out of Magistrates Court today because the magistrate entertained her lies even though he had my documents of proof in his hands. I went to the clerk of court and will appeal as well as this time getting a lawyer. No one should ever use Aaron’s!!!! I had rented from them years ago with no issues but they have changed; they lie, are incredibly rude and do not adhere to their own rules. They’re just glorified loan sharks and profiteers. Stay away!