Aaron Rents

So I called again and spoke with someone else, who is the “delivery scheduler” who told me don’t schedule with anyone but her. I explained the situation as I had been waiting now for my washer for 2 months, and I was told “we tried to call you multiple times, you never answered and your voicemail box is full.” I informed her I never received any calls and it is indeed not full. She told me “that’s a lie and me not getting my washer is actually messing up her inventory.” I was so angry that I was being told this was my fault so I just scheduled a delivery time and hung up. Again, NO ONE SHOWED OR CALLED. So we did this TWO more times, and scheduled two more delivery dates.

The most recent one, (10/29/19) I asked for it to be delivered between 12-5pm, as I had school at 6pm. The scheduler said no problem. She would take care of it. Well by 530 pm I had to leave and still no delivery. I called her back directly and informed her of this and she stated “sorry we got our inventory truck today and it’s just been busy so they couldn’t come.” I told her I understood but then she informed me that I would not be getting my washer back that I have spent the last two years paying for (and am only $100 away from paying off) because I took too long to have it delivered. She informed me that I could keep the dirty beat up loaner, and while I still had to pay for it, it would be about $20 less than what I owed on the brand new washer I leased two years ago.

I was never informed this would happen, and I was fed up so I called customer service and filed an issue ticket. He informed me that it would be sent to the regional manager, and I would be contacted within 3 days and if I hadn’t been to reply to the email he was going to send me. Well I didn’t receive a call after 3 days (to no surprise) so I replied to the email as I was informed to. Still no response to that, or phone call and it’s now been 6 days. I am absolutely disgusted and am ready to return the other item I have leased and never rent from them again. Save yourself a headache and go somewhere else.

I decided to simply open a new account understanding that my money was just lost in Aaron's Lalaland. I've paid my payments for 14 months or longer, never missing a payment. I fell on hard times, lost my job. The oilfield is crooked like that. I called Aaron's to extend my payment and disclosed I have NO AVAILABLE MONEY to give at that time. If anyone knows west Texas it's expensive to survive here, rent is high, utilities are outrageous, etc, when I say I have NOTHING available to give I truly mean it.

The person I spoke to named Chris said I needed to give them x amount of money in order for them to extend my payment date for me, he also noted that he sees in my account that I've paid every payment and am a loyal customer but stated I need to give them money right then during the call to show "good faith". Uh? Isn't 14 months of payments "good faith" worthy? Chris was very rude and demanding, I stated over and over that I did not have any cash to give. I grew tired of Chris' crap and hung up on him.

I, as well as my references are receiving a multitude of phone calls all day long from Aaron's. Where is Aaron's loyalty and integrity regarding their loyal customers? What's the point of being a loyal customer if this is how Aaron's employees behave? I went from being "Terrific" to "Not worth **" in Aaron's company eyes because I'm late on 1 payment. Disgusting Aaron's.

One of the employees Nicole was a **. I'm sorry. She was rude and didn't care what was going on. I'm still in pain and at that time I was hysterical. Now they sending me letters and threatening calls. When I told them to pick it up I didn't care. The nice employee was like, "No we gonna work with you. Let us know when you can come in and make arrangements" and now this Nicole person sent me a letter. It makes no sense to be so rude to people. Things happen that we cannot help and these people don't care at all. I will never go to them again. Totally unprofessional!!!

When I walked out I had an email from Aaron's and I replied saying that I didn't appreciate them taking my money early and if it happened again I would shut off their access. A few days later I had broken my cell and went a week or two without it but hadn't thought a thing of it. When I got a new cell I had all kinds of messages saying I was late and everything and they had even called my references. Before calling back I made a call to my bank again seeing if I either misheard them or payment bounced back or something and they had confirmed it went through on that day and said I could do a 3 way phone call with them to confirm so I agreed and wanted to call Aaron's first to talk to them and let them know the plan.

When I told the first girl I talked to about the email I sent she snapped at me saying that wasn't what I was ever to do because that goes to corporate and that they were the only ones I was to go too when I had an issue. So I went on telling her and told her Driving wasn't in the question for me since I do not currently have my license, live far into the country and moved over an hour away from family or friends for work. Upon my second call in they were Absolutely disrespectful and condescending when they talked to me after I explained to them the situation pretty much calling me a liar and they agreed they would talk to my bank about it. "I am assuming because he thought I was lying".

As soon as they said that my bank was actually waiting and suggesting we do a 3 way phone call their whole demeanor changed and suddenly they were too busy and on top of that, didn't want me to add the bank into our current call and demanded I bring in statements. I had told them several times that would be very hard for me and it would cost me more money to pay for a ride in. So I let him off the phone knowing that I was going to call my bank and then add them into the call so they didn't have a choice "because that's all they originally asked for and needed from me". So I got the nice lady on the bank and we called and the guy who originally signed me up answered and was completely arrogant about it.

The lady introduced herself and presented herself in a professional manner and then proceded to go over my statement confirming the payment date, amount and everything needed to prove not only was the payment made, but it was taking out early, and for more money than my Bill is. The guy got a huge attitude and said he's not discussing anything over the phone. It was so unprofessional that I was embarrased at how he acted with my bank listening, it made me feel like I am lower class for doing business with them. She even at one point said that I wasn't lying and stuck up for me.

The way they have talked to me and basically yelled at me that I NEED TO GO GET THIS AND DO THAT RIGHT NOW! Like I needed to right my wrong, has me torn between just giving them the computer that I've paid 1000 dollars off of already just out of principal. They have been to my house several times I've seen notes on my door and to be honest I just want to wipe my hands clean of it all. As all this goes on I'm going through a lot of pretty bad situations and some big losses in my life that are much more important to me than this computer. I needed this computer for work and I have thousands of dollars in software on it that by far outweigh the cost of the computer itself, but this just turned into something that just isn't worth it to me right now.

I'm not writing this review to get help on my end, quite frankly I don't want to even pursue it, I'm writing to get this out there and even more so that even though this was extremely unpleasant situation, one branch doesn't make a company bad. The first time through was awesome and I still have my tv and stuff from them. Aaron's is a great concept and the idea of helping people who can't get financed and be able to afford the nice things they want, is amazing and no one can argue that. I wanted a nice computer that I couldn't afford it all at once, and had it not been for them I wouldn't have had it.

Unfortunately I am not going to be ending my lease because I can't afford it, I'm ending it because one bad branch out of many good ones, crossed a moral line with me and I'm willing to give up the money for how they treated me and to ensure I wouldn't be treated like that again. These people with bad reviews on here dealt with people like I did. The companys itself all in all is one that just gives people a chance to have nice things. That's it. Maybe at a little bit more of a cost but if you can't understand why then you are being selfish wanting a handout in my opinion. Thanks Aaron's. I'm sorry that I found one of your bad apples.