Aaron Rents

I have been a Customer of Aaron's in Houston Texas since 2018. Never had a problem. I have rented plenty, fast forward to Dec 2021, when I rented a PlayStation for my husband... If you are a few days behind they call you 30 times a day, drive by your house and knock on the door like the police... Today I was home by myself and a driver came to the door beating on the door and using the knocker and even tried to twist the knob just to collect payment or the merchandise. I told him I was not letting him in and I would give payment online... He yelled through the door "I better take care of my business"... When he left I was shaking, I was in fear of my safety..

I have been a valuable and loyal customer of Aaron Rents To Own Store In Kinston Nc. The Customer Service Associate Manager Mr. ** Is very Nasty and Rude and keeps calling me and harassing for Payment Which I Have Already made my payment.

I've been renting furniture from Aaron's since 07/1/22 until now and their customer service is inhuman. I'm very displeased with their manners they delivered me furniture that they broke admitted the fact I'm still paying for and won't be fair in. Settling the matter don't buy from them period, Aaron's is Garbage. They won't reconsider their issues, they claim I'm the issue I'm buying out furniture they broke off their truck The day they delivered to me.

I had ordered a bed for my son back in October. They came to delivery the bed and they could not put it together. They said they have to order a piece for the bed. They set up another date to come out never showed up. Then said they would be late then they said they couldn't come because they lost the pieces. Then I was told that they cannot order the parts. I had to choose another bed. Now every time I call they either don't answer the phone or they always say the manager is on the phone and he will call back and never does. About every 2 weeks I get a notification that they are going to charge my card for something that I do not have. This is very poor customer services. And 2 months later I am still fighting to even get the manager (Brian) on the phone.

Horrible Custome Service. Couple exiting the store was upset and were walking out! Some kind of complaint about the place being a RIP-off. I was there to complete an order and purchase a TV. So I started to look around, beds, TV's etc...just browsing. I inquired about a TV and was told I can't purchase it because I already skipped out on another store. I was shocked, and quite pissed as they did this by yelling across the store. Embarrassing. I said, "I don't know what you're referring to as I do have an account, for over a year, it's on Auto Pay and Current." Now I needed a Washer and Dryer due to my household move. Alexis said, "That's OK. I already notified the other store that you skipped on...they know how to get you now." I was quite confused, and again, embarrassed. Even if true, why not pull me to the side versus yell across the store.

I will not be leasing from Aaron's again at all. Certain employees don't listen when it comes to my payments. I have made payments ahead of time and still have had my account overdrawn. Just recently asked could I make a payment a day late and the employee said yes then my account was still overdrawn. The employee did not make the arrangements for me to pay 1 day late at all. I am so over it!!! Just purchase your furniture.

I wanted to buy a dryer because my old one went out. The dryer I chose on the store said 90 days same as cash on the sign which was 323.00. I made the first payment of 85.00 even though they were running a 1.00 down deal. It is now Oct and I have made a payment of 430.00 and still owe 65.00. I was told by the company they don't do 90 days same as cash on an item that low. I woulda had to have just paid the 323.00 all at once even though that is not what the salesman told me and it's also not what the sign said that was sitting on the dryer.

I been a customer for a Bloomfield NJ store since opening 16 years ahora and I always pay more than 25,000 dollars, but few months ago I ask the Store to run one month into the end of my current contract because I been sick and in very bad economical situation and apparently they did but they did not, later on I continue to pay but now for them I owe money. They keep calling, send messages, also in the apps saying that I owe money. They coming here leaving open papers, exposing my privacy to others visit me is horrible. Telling me that they will coming for my stuff is so embarrassing.

Forget that this is a predatory company that preys on the poor with interest rates to rival pay day loans. I have leased a dresser from them, and thought I'd look into a coffee table. I found one I really like for a little over a grand that looked great. I thought I'd look it up to how much I could buy it outright for. So I copy pasted the name of the table. Guess how much it was on Amazon for. $175!!!! Guess how much the monthly payments for a year and a half were. $125 That's right. Aaron's wants $1500 if you ride out the entire lease. For $50 you save yourself $1325. Gross!

On 8/11/2022 my wife purchased a desktop bundle for me through Aaron’s, the delivery date was scheduled for 8/16/2022. On the day of delivery my wife had an appointment for our baby and left all the information with me to handle the situation for delivery, they stated that the person only needed to sign and be 18+ so that’s what I did upon delivery. 2 minutes later they took it back. We tried to reschedule the delivery and provide PHYSICAL proof of Identification, and they refuse to release the product to us, they refuse to do business with us, they refuse to close our lease out. I just want my product . The manager was VERY rude. Continued to talk over me time after time again. I want my product or I will be escalating my claim until I feel like it’s been taken care of.