Aaron Rents

Aaron Rents Reviews

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Overall Rating2.4 out of 5
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About Aaron Rents Reviews

Aaron's, Inc. (NYSE: AAN), a national leader in the sales and lease ownership and specialty retailing of residential and office furniture, consumer electronics, home appliances and accessories, has more than 1,800 Company-operated and franchised stores in 48 states and Canada.

Founded in 1955 by entrepreneur R. Charles Loudermilk Sr. and headquartered in Atlanta, Aaron's has been publicly traded since 1982.

Aaron Rents Reviews

ConsumerAffairs has collected 1,206 reviews and 1,769 ratings.

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Customer ServicePricePunctuality & SpeedStaff

Reviewed Sept. 2, 2023

I leased a tv from the Walzem Road location back in March and I have made every payment since, but I recently lost my job and began a new one and I don’t get my first check until Thursday, but I may get it two days early so about Tuesday 9/5/23 I can pay my ONE MISSED PAYMENT! I am only two weeks late and every day I’m being harassed! They are blowing my phone up nonstop at work and the type of work I do does not allow cellphone usage in the building, only in designated areas so I tend to leave my phone in my purse in my locker until the end of my shift.

Patrick came to my door at 9:09 pm demanding a payment as if I owed him personally, when I told him I would pay Thursday, he said that’s not gonna work and how he’s going to file charges if I don’t pay by tomorrow. First of all the tv these guys brought me has yellow stuff holding the back together so it’s clearly refurbished and broken but they never wanted to fix it when I complained initially so I’ve been stuck with the tv and I still paid every single time!

This is the first time that I need them to work with me and it’s ridiculous how they’re treating me! I just wanna pay this merch off and cut ties…a part of me just wants to let them come pick it up honestly because I’m already paying $1,000 for a 65-inch tv that’s only worth 300 max in Walmart (I’VE LOOKED AT THE EXACT ONE THERE) To threaten me to file charges is hilarious because by the time that’s done, I’ll already have made my past due payment. I will never do business with this company again and I would never advise anyone else to go through them either!

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Response from Aaron Rents

Hi Lucy, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience. We can file an issue and have someone from the Divisional Management Team contact you within 1 business day. May we have the primary name on your lease, the local store that you work with, your email address and your best contact number along with a copy of this review? Look forward to hearing from you!

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PricePunctuality & SpeedStaff

Reviewed July 28, 2023

After renting from Aaron's for 8+ mos I had an emergency come up where my automatic payment was declined. Instead of asking me if they could extend my payment or double up the next month, they send a representative out to my house as to threaten to take my sofa for 1 missed payment!! I have never experienced anything like this. Then when I gave hime CC they wanted to charge me $200 dollars for 1 missed payment!!! I am not paying $200 for a $62 payment. I ended up paying $77 because they added late fees! Renters beware of rental places if you're a good paying customer that treat you like you've never made on time payments! Lesson learned. I'll save and pay cash for what I need and want!! Not worth it at all!!! To send a representative out is ridiculous!!! For 1 payment!!!!

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Response from Aaron Rents

Hi Ken, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number along with a copy of this review? Look forward to hearing from you! Thanks

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    Verified purchase
    Customer ServiceContract & TermsPricePunctuality & SpeedStaff

    Reviewed June 29, 2023

    Updated on 07/03/2023: Hello thank you for your reply. Comment that I copied and paste below:

    Today: Monday July 3, 2023

    Time: 1:36 p.m.

    Please be advised I’ve reached out with all the information you’re suggesting, to myexperience.com, your Corporate Office (Sandra), and also Chat message- about my inquiry concerning the Chambersburg, PA Store. This was done almost 6 days ago now… The Regional Mgr. was supposed to contact me within 24 hours; however we are at least 72 hours in the patiently wait room!

    I don’t think the Agreement is no longer legal, as it was changed in the Store by Accounts Mgr., without the consent of the paying Customer! There’s a lot to be said there within itself! Because, I specifically made an Agreement via online DocuSign, with (2) separate Agreements… Immediately after the delivery I returned online to my Account to make a payment- because as I said I was interested in paying the Early Option as soon as possible!

    This is where I instantly began to feel this furniture is possibly not new at all… No new smell, no boxes during delivery, no tags, no warranty tag… NOTHING BUT A SOFA AND CHAIR THAT, AARON HAS ASKED FOR $4000(+), for that smells like a musty Storage Room!! Are you serious? If YOU GUYS ARE SERIOUS, where is the SKU NUMBER for the merchandise? Because that isn’t visibly found anywhere either. This is critical information to your Customers- who can track the merchandise everywhere this furniture has landed- or perhaps landed from a failed Agreement Purchase!

    I’m really no longer interested anymore- as today… Nobody seems to want to stick their neck out there to say, "YES, the furniture is new as we can provide proof," or… How about "NO, the furniture is NOT New- we apologize, we can get you what you’ve asked and agreed to purchase- and while we’re at it- WE CAN RETURN THE AGREEMENT BACK AS IT WAS, during your online signature!"

    Why? I mean what’s going on here? What we have is a FAILURE TO COMMUNICATE! But PLEASE PLEASE… Arrange for pickup of the Jamal Sectional Sofa and Oversized Swivel Base Chair- ASAP! I’m going with someone I know who is not going to ignore a Customer concerns- as long as I have with Aaron! I genuinely think the people were nice! But perhaps it’s the failed System of your Name! I really don’t know… I really just want to move on!! Thank you! K. **

    Company response 7/3/2023

    Hi Kathy, We are sorry to hear you feel this way as this is not the experience we would have wanted you to have had. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number along with a copy of this review? Look forward to hearing from you! Thanks.

    Original Review: I’ve dealt with Aaron over the years! Everyone of know that leasing can be quite expensive, if you don’t do EBO. I specifically mentioned as always- I have allergies, I will ONLY purchase brand new out of the box; otherwise, it’s a No Deal- I will purchase elsewhere! My local Store contact me and asked to order through them, as if I ordered online via 1800# it would take much longer to arrive (5-7) weeks… However, I would have to pay $200(+) in order to the process! Why, would I do that when Aaron has various very inexpensive start up promotions? Instead, I immediately ordered online anyway, because it made much sense! I made the order for (2) separate contracts- a sectional and matching barrel chair. I again asked during the confirmation of online order - making sure this is not pre used or sitting around the Store furniture!

    The furniture purchase is $4000(+)… PLEASE DO NOT DELIVER ANYTHING OTHER THAN BRAND NEW! A very short while later, I was told the furniture will be here sooner than expected now… Okay… So instead of 5-7 weeks, it will be less than a week. Then I was told it may be a slight delay instead of Monday 10-5 window, it will be Wednesday (10-5) window for the pickup of the swap out only…. I was told by the Store they would keep me up to date as to when the Brand New Set that I really wanted will arrive! I replied that’s fine, just keep the pickup date for this swap out the same (Wednesday)…. The furniture arrived Wednesday without text or phone estimate time arrival- as they did previously… The swap was ready to go; and the guys started measuring for the walls… I was wondering why?

    I was then told the sectional sofa and chair were on the truck after all! I thought wait a minute; I specifically advised the Store, that I didn’t want the set in the Store on display or that’s been sitting out… At this time I did not know if I was being hustled or not? I awaited the guys to bring it off the truck- however the furniture didn’t come off in boxes, instead wrapped in thin sheaths… Okay! No problem, I guess they discarded the boxes this time before getting here? It was until they left that I noticed the furniture has absolutely no newness in smell! In fact it smells as if it been sitting around outside of plastic wrappings or boxing for several months!

    I immediately made phone call to the Store, to inquire how did the shipping arrive so soon? She said, yes it came in on Monday - it was in the back! I asked so this is new furniture from the box? She said yes, it was shipped from the warehouse! It’s just weird, that this furniture DO NOT smell or look quite out the box; plus my account is stating pending… Even on today! To add more questions around this Order- I made the order online- in (2) separate contracts to ensure the EBO would be very easy to do; as I can budget better etc… I then go to my account and the Agreements that I docusigned has been actually changed into (1) Agreement without my permission…? I replied I paid $25 down for each account- for the reason of keeping them separate… She said the money was applied on the new agreement(?)!

    I asked why? I was told they thought this would be better for me! Excuse me… What??? So, I’m being told that the Account Manager, will change it back today… I thought the people were good… But I’m skeptical about is this Furniture Absolutely New… due to all the current discrepancies and the changing of the Agreements… Along with the account stating still pending- contact your Store to arrange Delivery??? Please TELL ME IF THIS FURNITURE NEW… SO I CAN MOVE FORWARD WITH PAYOFF?

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    Response from Aaron Rents

    Hi Kathy, We are sorry to hear you feel this way as this is not the experience we would have wanted you to have had. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number along with a copy of this review? Look forward to hearing from you! Thanks

    Customer ServiceContract & Terms

    Reviewed June 22, 2023

    I rented a laptop in 2021. The laptop was destroyed in a house fire November 2022. I have stage 4 metastatic cancer and was sick after the fire and unable to focus/function due to smoke, stress, neurological issues. When my health improved in May of 2023 I realized that no replacement had happened but automatic payments had continued from my bank account. Today in court Aaron’s LIED! I had a copy of the fire report from Fire Department, police report from fire, photos showing nothing could be salvaged. I was so frustrated that Aaron’s lied trying to not follow the Aarons Club policy rules, they just wanted me to pay out the contract.

    They received automatic payments for six months for a product that was destroyed in a fire and the Aarons Club insurance protection failed to be applied. They just continued to call many times a day and even came to my house even though I told them I was sick. I walked out of Magistrates Court today because the magistrate entertained her lies even though he had my documents of proof in his hands. I went to the clerk of court and will appeal as well as this time getting a lawyer. No one should ever use Aaron’s!!!! I had rented from them years ago with no issues but they have changed; they lie, are incredibly rude and do not adhere to their own rules. They’re just glorified loan sharks and profiteers. Stay away!

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    Response from Aaron Rents

    Hi Jacqueline, You can either lease online where $25 gets you started and delivery takes approximately 5-7 business days for most items or visit the local store. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number along with a copy of this review? Look forward to hearing from you! Thanks

    Verified purchase
    Customer ServicePrice

    Reviewed June 2, 2023

    I purchased a refrigerator on April 21, 2023 from Waterbury, CT store. It was delivered missing a part in the door. I called immediately and told they have to confirm we didn't get the price because the part was already missing. 2 weeks and no reply. I called and put on hold over 20 minutes and hung up. Tried another day after 15 minutes hold and was told they'll check and call back. Never did. I called a week later, after being on hold for over 15 min, and was told to text a picture of the door so they know which part. I was given a number and text it immediately and I asked they confirm they got text. No reply. Two weeks later, I'm on the phone again being on hold over 30 minutes. This is about the worse service I've ever had from a large business.

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    Response from Aaron Rents

    Hi Jeff, We are sorry to hear of your experience as this is not the experience we would want you to have had. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number along with a copy of this review? Look forward to hearing from you! Thanks---Chelle

    Customer ServiceStaff

    Reviewed June 1, 2023

    I made an online order two weeks ago and was approved for furniture, I had not heard anything from them, so I called the store and spoke to a Chelsea, she stated, that they will call me when they get to it!, She was rude, unprofessional, and couldn't provide any details, I called customer service and spoke to a woman that said she was going to call the store, after a long wait she returned to the line and stated that the store was NOT, going to honor my order, because of past statements, I have not had an account with Aaron's since 2008, as per the assistant manager of the store, she refused to provide me the name of that manager, nor any details of the statement that was made? This is the most unprofessional encounter I've had ever, I will use my social media presence and other platforms to ensure this experience is heard about and ensure no one else has to go through this type of chicanery!

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    Response from Aaron Rents

    Hi Wesley, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number along with a copy of this review? Look forward to hearing from you! Thanks---Chelle

    Reviewed April 30, 2023

    It took them ten days to get the washer into the store and another 9 to get it to my house. It worked two times. That’s it. I was able to run two loads of laundry for my house of five. When I called the store, they said someone would be out in two weeks. Seriously? I have to make payments on a useless object while spending money at a laundromat. They won’t cut me a break of payments. I will never recommend them.

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    Response from Aaron Rents

    We appreciate you bringing this to our attention. We are sorry to hear of your negative experience. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number along with a copy of this review? Look forward to hearing from you! Thanks ---Chelle

    Reviewed April 26, 2023

    My wife has been harassed with phone calls about someone she doesn’t even know. We have requested several times to remove number, and each person that’s call continues. Next phone call I’m going file lawsuit for harassment against the company.

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    Response from Aaron Rents

    Hi Karey, We are sorry to hear this is happening. We would like to see if we can assist in this matter. Please email us at myexperience@aarons.com including the name of the person they are trying to reach (if you have it) and the phone number in which you are being contacted at. Also include your name and a copy of this review. Look forward to hearing from you! ---Chelle

    Reviewed April 2, 2023

    I placed an order for at TV back on March 9th. I watched as the TV arrived at the store. No communication from the store after the TV arrived. Waited a week to see for delivery. They said the manager wanted me to come in. I asked why haven’t I been called about this. They said to come in if I wanted the TV. So I contact the 800 number. They said they would get back with me. Got an Email saying I need to go into the store. Went to the store. The manager was rude and spoke down to me as a simple servant. Left the store and called the 800 number asking for a refund. I was told I had to go the store. Finally filled a complaint with the BBB. On March 18, someone on 20th and wrote back said they had refunded my money on the 30th still no refund. So now I had to file a dispute with my bank and sent all emails from Aaron’s to get my money back. Rude store manager and rude customer support go elsewhere.

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    Response from Aaron Rents

    Hi David, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience as that is not the experience we would have wanted you to have had. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number along with a copy of this review? Look forward to hearing from you! Thanks

    Reviewed Feb. 6, 2023

    Today is February 6th 2023, I rented a Samsung Washer and Dryer back in July 2021 from Aaron Rental in Columbus Ohio on Main Street in Reynoldsburg Ohio. Well all was good till the motor went out about January 4th 2023 on the Dryer. Aaron's told me they would get it taken care of in no more than three weeks (which was kind of me to allow) they brought out a loaner (not the same cost nor model). My set was brand new. It was only after my first review a couple of weeks ago they offered the same model to loan. I just want my Dryer back, I expected it for sure by now. I call today and they say another two weeks for the repair. Never Ever Rent from them if you are wise.

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    Response from Aaron Rents

    Hi Veronica, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number along with a copy of this review? Look forward to hearing from you! Thanks

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    Aaron Rents Company Information

    Company Name:
    Aaron's Inc.
    Company Type:
    Public
    Ticker Symbol:
    AAN
    Year Founded:
    1955
    Formerly Named:
    Aarons
    Address:
    400 Galleria Pkwy
    City:
    Atlanta
    State/Province:
    GA
    Postal Code:
    30339
    Country:
    United States
    Website:
    www.aarons.com